Senior Software Engineer UI Specialist About the Role We re looking for a Senior Software Engineer with a UI specialism to join our Design System Team at Nando s. Our design system underpins almost every web experience across the business, from customer-facing digital products to internal tools used in restaurants and operations. We re a small, specialist team with a big impact, trusted across the organisation and supported by both engineering and design leadership. In this role, you ll help shape how Nando s shows up digitally, creating consistent, accessible, and delightful experiences across all touchpoints. You ll bring deep frontend expertise, a strong design sensibility, and a collaborative mindset to a team that values thoughtful craftsmanship, inclusivity, and sustainable ways of working. This is a role for someone who enjoys influence through partnership, mentors with empathy, and leads with clarity rather than ego. About Nando s & Our Values At Nando s, our values guide how we build software, collaborate as teams, and support one another every day: Pride We care deeply about the quality and craft of what we build. Family We support each other, collaborate openly, and grow together. Passion We bring curiosity, energy, and purpose to our work. Integrity We make thoughtful decisions and do the right thing, even when it s hard. Fun We enjoy the journey, celebrate progress, and create space for joy. These values are lived day-to-day in our engineering culture, not just written on a wall. What You ll Do Co-architect and help guide the technical direction of our design system alongside the technical lead Evolve, maintain, and advocate for a design system used across a wide range of teams and products Build high-quality, scalable, and accessible UI components and tooling Collaborate closely with designers offering technical insight, constructive feedback, and shared ownership of outcomes Support product and delivery teams as they adopt and adapt the system using modern frontend frameworks Mentor and coach engineers with kindness and clarity, helping others grow their confidence and skills Participate in code reviews, testing, and releases with a strong focus on quality and maintainability Proactively identify opportunities to improve usability, performance, accessibility, and developer experience What We re Looking For Core Experience Strong experience with React and TypeScript, including designing and maintaining complex component systems Deep expertise in CSS you understand architecture, specificity, layout systems, and how small details create great experiences Hands-on experience with modern frontend tooling such as Next.js, Storybook, and Vite Strong foundations in client-side best practices: semantic HTML, accessibility, and web performance Confidence in responsive, mobile-first, and cross-browser development Experience with frontend testing approaches, including visual regression, unit testing, and accessibility checks Enjoys mentoring and supporting other engineers through feedback, pairing, and shared problem-solving Clear, thoughtful communicator who can explain technical decisions and collaborate across disciplines Nice to Have (or Excited to Learn) Experience contributing to or owning design systems or UI libraries at scale Knowledge of zero-runtime CSS-in-JS approaches or atomic styling methodologies (e.g. vanilla-extract, CSS Modules) Experience working with design tokens and styling portability across platforms Interest in AI-assisted development tools, with a balanced focus on quality and craftsmanship Skills in UI animation using CSS and/or JavaScript to enhance usability and delight Familiarity with accessibility testing tools and WCAG guidelines Experience with modern CI/CD tooling (e.g. Cloud Build, GitHub Actions, Terraform) You Are Proactive and comfortable working in a small, specialist team where your voice matters Kind, empathetic, and invested in creating a psychologically safe environment People-focused, with a genuine desire to help others grow A thoughtful communicator who can adapt to different audiences Passionate about frontend development and staying current without chasing hype Experienced in building UI that balances scalability, maintainability, and user experience Someone who enjoys close collaboration with designers and takes pride in realising design vision through code Why Nando s? A people-first culture grounded in warmth, trust, and belonging Inclusive teams where different perspectives are welcomed and valued Psychological safety questions, learning, and mistakes are part of the process Space to lead with confidence, not perfection Real impact across the organisation And of course free Nando s ️ If This Sounds Like You We d love to hear from you. If you don t meet every requirement but feel excited by the role and aligned with our values, please apply.
Feb 09, 2026
Full time
Senior Software Engineer UI Specialist About the Role We re looking for a Senior Software Engineer with a UI specialism to join our Design System Team at Nando s. Our design system underpins almost every web experience across the business, from customer-facing digital products to internal tools used in restaurants and operations. We re a small, specialist team with a big impact, trusted across the organisation and supported by both engineering and design leadership. In this role, you ll help shape how Nando s shows up digitally, creating consistent, accessible, and delightful experiences across all touchpoints. You ll bring deep frontend expertise, a strong design sensibility, and a collaborative mindset to a team that values thoughtful craftsmanship, inclusivity, and sustainable ways of working. This is a role for someone who enjoys influence through partnership, mentors with empathy, and leads with clarity rather than ego. About Nando s & Our Values At Nando s, our values guide how we build software, collaborate as teams, and support one another every day: Pride We care deeply about the quality and craft of what we build. Family We support each other, collaborate openly, and grow together. Passion We bring curiosity, energy, and purpose to our work. Integrity We make thoughtful decisions and do the right thing, even when it s hard. Fun We enjoy the journey, celebrate progress, and create space for joy. These values are lived day-to-day in our engineering culture, not just written on a wall. What You ll Do Co-architect and help guide the technical direction of our design system alongside the technical lead Evolve, maintain, and advocate for a design system used across a wide range of teams and products Build high-quality, scalable, and accessible UI components and tooling Collaborate closely with designers offering technical insight, constructive feedback, and shared ownership of outcomes Support product and delivery teams as they adopt and adapt the system using modern frontend frameworks Mentor and coach engineers with kindness and clarity, helping others grow their confidence and skills Participate in code reviews, testing, and releases with a strong focus on quality and maintainability Proactively identify opportunities to improve usability, performance, accessibility, and developer experience What We re Looking For Core Experience Strong experience with React and TypeScript, including designing and maintaining complex component systems Deep expertise in CSS you understand architecture, specificity, layout systems, and how small details create great experiences Hands-on experience with modern frontend tooling such as Next.js, Storybook, and Vite Strong foundations in client-side best practices: semantic HTML, accessibility, and web performance Confidence in responsive, mobile-first, and cross-browser development Experience with frontend testing approaches, including visual regression, unit testing, and accessibility checks Enjoys mentoring and supporting other engineers through feedback, pairing, and shared problem-solving Clear, thoughtful communicator who can explain technical decisions and collaborate across disciplines Nice to Have (or Excited to Learn) Experience contributing to or owning design systems or UI libraries at scale Knowledge of zero-runtime CSS-in-JS approaches or atomic styling methodologies (e.g. vanilla-extract, CSS Modules) Experience working with design tokens and styling portability across platforms Interest in AI-assisted development tools, with a balanced focus on quality and craftsmanship Skills in UI animation using CSS and/or JavaScript to enhance usability and delight Familiarity with accessibility testing tools and WCAG guidelines Experience with modern CI/CD tooling (e.g. Cloud Build, GitHub Actions, Terraform) You Are Proactive and comfortable working in a small, specialist team where your voice matters Kind, empathetic, and invested in creating a psychologically safe environment People-focused, with a genuine desire to help others grow A thoughtful communicator who can adapt to different audiences Passionate about frontend development and staying current without chasing hype Experienced in building UI that balances scalability, maintainability, and user experience Someone who enjoys close collaboration with designers and takes pride in realising design vision through code Why Nando s? A people-first culture grounded in warmth, trust, and belonging Inclusive teams where different perspectives are welcomed and valued Psychological safety questions, learning, and mistakes are part of the process Space to lead with confidence, not perfection Real impact across the organisation And of course free Nando s ️ If This Sounds Like You We d love to hear from you. If you don t meet every requirement but feel excited by the role and aligned with our values, please apply.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across (url removed), the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 09, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across (url removed), the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across (url removed) and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 09, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across (url removed) and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 09, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
About this role Aladdin Portfolio Management Product - Technical Product Manager BlackRock is the world's leading asset management firm and Aladdin is the central nervous system for investment professionals to see their whole portfolio, understand risk exposure, and act with precision. It is a $1BN+ technology business that has significant growth aspirations over the next five years. Being a part of BlackRock means being a part of a community of smart, results-oriented people who are pursuing some of the world's most sophisticated financial challenges. And our founder-led culture has maintained its results-oriented feel - we work hard, we work as a team, and we work with purpose. Being a member of Aladdin Product means working with the best in the industry to build innovative products that shape financial markets. Sitting at the intersection of business, design, and technology, the Aladdin Product Management team works closely with developers, designers, researchers, data scientists, and other stakeholders to innovate, conceptualize, design, and pilot new capabilities across the investment lifecycle. As a Technical Product Manager, you will help define product vision and lead day-to-day execution of the roadmap, with a strong focus on user experience, platform APIs, and AI-enabled capabilities. There are many strategic areas that need exploration, evaluation, and prioritization, while in parallel ensuring that the tactical needs for continuing to deliver high-quality products are met. You are: Passionate about building technical, user-centered solutions in close partnership with engineering and UX/UI teams A self-starter who enjoys solving complex problems that deepen understanding of end users and their workflows Comfortable translating user needs into scalable APIs, data models, and platform capabilities AI-curious and AI-practical: you actively use AI tools to accelerate discovery, writing, analysis, and experimentation, and can distinguish durable product value from one-off demos Curious to learn new skills and willing to embrace work outside of your comfort zone Comfortable challenging the status quo and using your entrepreneurial spirit to create new solutions A team player energized by working in a fast-paced, highly collaborative environment We are: Passionate about building innovative, intuitive products that meet the needs of our clients Building AI-enabled capabilities responsibly, with a strong focus on trust, governance, and measurable outcomes Comfortable challenging the status quo and continuously improving how we deliver value Curious about financial markets, design systems, and the evolving technology ecosystem Results-oriented and metrics-driven Committed to fostering a purpose-driven culture and working horizontally to break down silos Skills / Qualifications: 2+ years of experience in product management, business analysis, or client-facing roles involving the delivery of technology products in B2B or B2C environments Working knowledge of modern front-end frameworks (JavaScript, Angular, React) to collaborate effectively with engineering teams Demonstrated experience partnering with UX/UI designers on interaction design, workflow optimization, and usability testing Comfort working with APIs and data in product contexts, including reading API specifications, understanding request/response patterns, authentication, rate limits, and failure modes Ability to reason about system integrations, data models (structured and unstructured), and their impact on user experience Hands-on comfort using AI tools in daily product work (e.g., research, synthesis, drafting requirements, competitive analysis), with appropriate judgment and confidentiality Familiarity with AI product patterns and risks, including model limitations, evaluation approaches, and human-in-the-loop design Strong analytical and problem-solving skills with a bias for action Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly Ability to make data-driven decisions and deliver results quickly BA/BS degree in Computer Science, Engineering, Economics, Finance, or equivalent practical experience Primary Responsibilities: Partner with teams across Aladdin and interact with senior stakeholders to drive strategic product decisions that accelerate the platform's evolution Define and document detailed product requirements, including UX flows, API contracts, and data interfaces Collaborate closely with design to ensure products are intuitive, consistent, and aligned with Aladdin design standards Identify opportunities where AI can improve user workflows (e.g., insight generation, explanation, automation, natural-language interaction), and ensure thoughtful, transparent application Attend and help manage agile development rituals such as stand-ups, planning, demos, and retrospectives Develop, prioritize, and maintain product roadmaps; provide regular updates on progress and deliverables Maintain and manage product backlogs and tooling (e.g., Aha!) across the program Keep abreast of the competitive landscape, emerging technologies, and opportunities for partnership Become a subject matter expert and provide technical and product expertise to internal stakeholders, sales teams, and clients Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please : BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Feb 07, 2026
Full time
About this role Aladdin Portfolio Management Product - Technical Product Manager BlackRock is the world's leading asset management firm and Aladdin is the central nervous system for investment professionals to see their whole portfolio, understand risk exposure, and act with precision. It is a $1BN+ technology business that has significant growth aspirations over the next five years. Being a part of BlackRock means being a part of a community of smart, results-oriented people who are pursuing some of the world's most sophisticated financial challenges. And our founder-led culture has maintained its results-oriented feel - we work hard, we work as a team, and we work with purpose. Being a member of Aladdin Product means working with the best in the industry to build innovative products that shape financial markets. Sitting at the intersection of business, design, and technology, the Aladdin Product Management team works closely with developers, designers, researchers, data scientists, and other stakeholders to innovate, conceptualize, design, and pilot new capabilities across the investment lifecycle. As a Technical Product Manager, you will help define product vision and lead day-to-day execution of the roadmap, with a strong focus on user experience, platform APIs, and AI-enabled capabilities. There are many strategic areas that need exploration, evaluation, and prioritization, while in parallel ensuring that the tactical needs for continuing to deliver high-quality products are met. You are: Passionate about building technical, user-centered solutions in close partnership with engineering and UX/UI teams A self-starter who enjoys solving complex problems that deepen understanding of end users and their workflows Comfortable translating user needs into scalable APIs, data models, and platform capabilities AI-curious and AI-practical: you actively use AI tools to accelerate discovery, writing, analysis, and experimentation, and can distinguish durable product value from one-off demos Curious to learn new skills and willing to embrace work outside of your comfort zone Comfortable challenging the status quo and using your entrepreneurial spirit to create new solutions A team player energized by working in a fast-paced, highly collaborative environment We are: Passionate about building innovative, intuitive products that meet the needs of our clients Building AI-enabled capabilities responsibly, with a strong focus on trust, governance, and measurable outcomes Comfortable challenging the status quo and continuously improving how we deliver value Curious about financial markets, design systems, and the evolving technology ecosystem Results-oriented and metrics-driven Committed to fostering a purpose-driven culture and working horizontally to break down silos Skills / Qualifications: 2+ years of experience in product management, business analysis, or client-facing roles involving the delivery of technology products in B2B or B2C environments Working knowledge of modern front-end frameworks (JavaScript, Angular, React) to collaborate effectively with engineering teams Demonstrated experience partnering with UX/UI designers on interaction design, workflow optimization, and usability testing Comfort working with APIs and data in product contexts, including reading API specifications, understanding request/response patterns, authentication, rate limits, and failure modes Ability to reason about system integrations, data models (structured and unstructured), and their impact on user experience Hands-on comfort using AI tools in daily product work (e.g., research, synthesis, drafting requirements, competitive analysis), with appropriate judgment and confidentiality Familiarity with AI product patterns and risks, including model limitations, evaluation approaches, and human-in-the-loop design Strong analytical and problem-solving skills with a bias for action Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly Ability to make data-driven decisions and deliver results quickly BA/BS degree in Computer Science, Engineering, Economics, Finance, or equivalent practical experience Primary Responsibilities: Partner with teams across Aladdin and interact with senior stakeholders to drive strategic product decisions that accelerate the platform's evolution Define and document detailed product requirements, including UX flows, API contracts, and data interfaces Collaborate closely with design to ensure products are intuitive, consistent, and aligned with Aladdin design standards Identify opportunities where AI can improve user workflows (e.g., insight generation, explanation, automation, natural-language interaction), and ensure thoughtful, transparent application Attend and help manage agile development rituals such as stand-ups, planning, demos, and retrospectives Develop, prioritize, and maintain product roadmaps; provide regular updates on progress and deliverables Maintain and manage product backlogs and tooling (e.g., Aha!) across the program Keep abreast of the competitive landscape, emerging technologies, and opportunities for partnership Become a subject matter expert and provide technical and product expertise to internal stakeholders, sales teams, and clients Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please : BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Business Unit Commercial & Investment Bank Posting Date 02/04/2026, 10:26 AM Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Job Schedule Full time Job Description Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design. As a Vice President Service Design in Operations Experience Design (OXD) organisation within the Commercial and Investment Bank (CIB), you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. You apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences. Job responsibilities Align business and customer experience objectives across multiple products and platforms Champion the use of qualitative and quantitative research to identify pain points, opportunities for improvement, and enable innovation in products and features of moderate complexity Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalised, and accessible experiences Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritisation, and develop experience-led metrics to align business goals Demonstrate the value of Service Design as a strategic partner to senior stakeholders Can direct self and others in both planning and structuring the work, and executing on expected levels of quality Required qualifications, capabilities, and skills Experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences. We're proud of the varied expertise and experience amongst our team and acknowledge that we didn't all start out as service designers, and we welcome applicants from all professional backgrounds. Proven record in projects focused on end-to-end customer experiences Demonstrated ability to create visual representations of user journeys, including journey mapping, service blueprinting, storyboarding, wireframes, and prototypes Demonstrated expertise in creating direct and indirect experiences for diverse users Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts Preferred qualifications, capabilities, and skills Relevant experience & transferrable skills: Degree in relevant design discipline (e.g., Service Design, Product Design, Interaction Design, HCI), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience. Preferred experience working in complex business domains or in enterprise environments working on large-scale transformation programs User Research : Ability to plan and conduct user research to identify and articulate key factors influencing service use and effectiveness. User-Centered Design & Problem Solving : Expertise in selecting appropriate approaches to lead projects towards outcomes that are user-friendly, feasible to implement, and aligned with the business' strategic vision. Proficiency in re-framing problems and a fascination for problem-solving. Workshop Facilitation : Skilled in leading teams to design and deliver engaging workshops, and in supporting colleagues to effectively present and inspire stakeholders, and team members. Communication : Proficient in crafting clear and engaging visual and written communications, ensuring clarity and conciseness to effectively convey ideas and recommendations. Strategic Leadership & Implementation : A track record of forming well-grounded strategic recommendations. Experience in working with stakeholders to identify feasible changes, outline timeframes and resource needs, and plan future work phases. Measuring success: Experience in creating, monitoring, and tracking OKRs to assess the success of individual, team or stakeholder initiatives About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Feb 06, 2026
Full time
Business Unit Commercial & Investment Bank Posting Date 02/04/2026, 10:26 AM Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Job Schedule Full time Job Description Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design. As a Vice President Service Design in Operations Experience Design (OXD) organisation within the Commercial and Investment Bank (CIB), you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. You apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences. Job responsibilities Align business and customer experience objectives across multiple products and platforms Champion the use of qualitative and quantitative research to identify pain points, opportunities for improvement, and enable innovation in products and features of moderate complexity Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalised, and accessible experiences Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritisation, and develop experience-led metrics to align business goals Demonstrate the value of Service Design as a strategic partner to senior stakeholders Can direct self and others in both planning and structuring the work, and executing on expected levels of quality Required qualifications, capabilities, and skills Experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences. We're proud of the varied expertise and experience amongst our team and acknowledge that we didn't all start out as service designers, and we welcome applicants from all professional backgrounds. Proven record in projects focused on end-to-end customer experiences Demonstrated ability to create visual representations of user journeys, including journey mapping, service blueprinting, storyboarding, wireframes, and prototypes Demonstrated expertise in creating direct and indirect experiences for diverse users Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts Preferred qualifications, capabilities, and skills Relevant experience & transferrable skills: Degree in relevant design discipline (e.g., Service Design, Product Design, Interaction Design, HCI), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience. Preferred experience working in complex business domains or in enterprise environments working on large-scale transformation programs User Research : Ability to plan and conduct user research to identify and articulate key factors influencing service use and effectiveness. User-Centered Design & Problem Solving : Expertise in selecting appropriate approaches to lead projects towards outcomes that are user-friendly, feasible to implement, and aligned with the business' strategic vision. Proficiency in re-framing problems and a fascination for problem-solving. Workshop Facilitation : Skilled in leading teams to design and deliver engaging workshops, and in supporting colleagues to effectively present and inspire stakeholders, and team members. Communication : Proficient in crafting clear and engaging visual and written communications, ensuring clarity and conciseness to effectively convey ideas and recommendations. Strategic Leadership & Implementation : A track record of forming well-grounded strategic recommendations. Experience in working with stakeholders to identify feasible changes, outline timeframes and resource needs, and plan future work phases. Measuring success: Experience in creating, monitoring, and tracking OKRs to assess the success of individual, team or stakeholder initiatives About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Glyphic is an AI-powered conversation intelligence platform that transforms how sales teams work. We're on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we're building the future of sales intelligence. Building our product from end to end: You'll be one of the early Engineers shaping our product, and will work across our whole tech stack. Shipping fast: We like to iterate quickly, and believe done is better than perfect. Investing in developer experience: You'll be implementing clean, well tested code, and building scalable, reliable, and maintainable architectures. Working closely with a high trust team: Glyphic is a small but mighty team, we're regularly in the office collaborating together. Engaging directly with customers: We believe in understanding the customer deeply leads to building the best solution for them. Crafting a beautiful, intuitive user experience: Build AI powered tools that delight users and make complex sales workflows effortless and enjoyable. Get involved forming an early stage business: Help define our culture, brainstorm marketing ideas, and more there's so much to do beyond software development. Your profile You can work full stack, experienced and up to date with best practices in React and Python. 2+ years of experience, preferably high growth startups. You've built and maintained production systems, with experience in testing, Git, Docker, and CI/CD. Experience building Gen AI / LLM applications is highly valued. You like to keep things simple and find elegant solutions to complex problems. You're customer oriented, with a passion for understanding users and crafting intuitive UX. You love teamwork but can also work independently to figure things out. You're keen to work in our tech stack. It currently includes React, Typescript, and TailwindCSS (front end), Python 3.10, FastAPI, REST, MongoDB, and AWS (backend). Plus you'll play a role in helping define it further. Why us? Startup atmosphere: Fast decisions, autonomy, no bureaucracy. We are a nimble team that values kindness, curiosity, and playfulness. The rest of our values will be defined together! We build based on customer feedback, not impromptu ideas. Our startup is well funded and backed by world class investors and advisors. Benefits and setup We have a hybrid working setup. We're typically in the office 3 or more days a week. We offer competitive salary and generous options. 25 days of paid time off and flexible public holidays. Budgets available for both equipment and learning. Meet the team Adam Liska - CEO: DeepMind, Spotify, PhD University of Trento Devang Agrawal - CTO: DeepMind, Apple, University of Cambridge Tom Waszkowycz - Senior Product Engineer: Freetrade, Bloomberg, University of Cambridge Alexandr Medvedev - ML Engineer: Permutable.ai, EF, PhD Belarusian State University Diogo Neves - Product Engineer: Apple, Sony Playstation, University of Lisbon Walid El Kotob - Product Engineer: Murex, UCL Oğuzhan Keskin - ML Engineer: Pabolo, University of Cambridge Chatura Fernando - Product Designer: Google, Intercom, IBM, UAL Abdul Emad - Product Engineer: Adsum, Loughborough Kulvir Sokhal - Product Engineer: Data Futurists, UCL You? Hiring process Introduction call with an engineer Take home task Task discussion with a senior engineer Onsite with interviews with engineers, product and founders
Feb 06, 2026
Full time
Glyphic is an AI-powered conversation intelligence platform that transforms how sales teams work. We're on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we're building the future of sales intelligence. Building our product from end to end: You'll be one of the early Engineers shaping our product, and will work across our whole tech stack. Shipping fast: We like to iterate quickly, and believe done is better than perfect. Investing in developer experience: You'll be implementing clean, well tested code, and building scalable, reliable, and maintainable architectures. Working closely with a high trust team: Glyphic is a small but mighty team, we're regularly in the office collaborating together. Engaging directly with customers: We believe in understanding the customer deeply leads to building the best solution for them. Crafting a beautiful, intuitive user experience: Build AI powered tools that delight users and make complex sales workflows effortless and enjoyable. Get involved forming an early stage business: Help define our culture, brainstorm marketing ideas, and more there's so much to do beyond software development. Your profile You can work full stack, experienced and up to date with best practices in React and Python. 2+ years of experience, preferably high growth startups. You've built and maintained production systems, with experience in testing, Git, Docker, and CI/CD. Experience building Gen AI / LLM applications is highly valued. You like to keep things simple and find elegant solutions to complex problems. You're customer oriented, with a passion for understanding users and crafting intuitive UX. You love teamwork but can also work independently to figure things out. You're keen to work in our tech stack. It currently includes React, Typescript, and TailwindCSS (front end), Python 3.10, FastAPI, REST, MongoDB, and AWS (backend). Plus you'll play a role in helping define it further. Why us? Startup atmosphere: Fast decisions, autonomy, no bureaucracy. We are a nimble team that values kindness, curiosity, and playfulness. The rest of our values will be defined together! We build based on customer feedback, not impromptu ideas. Our startup is well funded and backed by world class investors and advisors. Benefits and setup We have a hybrid working setup. We're typically in the office 3 or more days a week. We offer competitive salary and generous options. 25 days of paid time off and flexible public holidays. Budgets available for both equipment and learning. Meet the team Adam Liska - CEO: DeepMind, Spotify, PhD University of Trento Devang Agrawal - CTO: DeepMind, Apple, University of Cambridge Tom Waszkowycz - Senior Product Engineer: Freetrade, Bloomberg, University of Cambridge Alexandr Medvedev - ML Engineer: Permutable.ai, EF, PhD Belarusian State University Diogo Neves - Product Engineer: Apple, Sony Playstation, University of Lisbon Walid El Kotob - Product Engineer: Murex, UCL Oğuzhan Keskin - ML Engineer: Pabolo, University of Cambridge Chatura Fernando - Product Designer: Google, Intercom, IBM, UAL Abdul Emad - Product Engineer: Adsum, Loughborough Kulvir Sokhal - Product Engineer: Data Futurists, UCL You? Hiring process Introduction call with an engineer Take home task Task discussion with a senior engineer Onsite with interviews with engineers, product and founders
We are looking for someone with experience of significant web design and development projects, and an interest in arts and technology. We call our project managers Producers, because for us, there's much more to it than spreadsheets, budgets and meetings. Producers at Cogapp: Manage dynamic projects with wonderful content for amazing clients Are trusted and supported by leadership and colleagues Contribute to organisational strategy and user experience Communicate effectively and with care Build and maintain relationships with clients around the world Receive a competitive salary, profit-share bonus scheme, and helpful perks. This is a permanent, full time position. Annual salary: £40,000 to £45,000 dependent on experience (+ bonus). We particularly welcome applications from under-represented groups in the tech industry. The role You will be in charge of producing digital projects for some of the most significant cultural institutions in the world. This will involve managing your team of designers and developers, collaborating with your client, and reporting to the wider company. Our clients are museums, archives, libraries and cultural institutions, who have beautiful content and creative ambitions. You will collaborate with established Cogapp clients, work with developers to continuously improve our work, and have the opportunity to learn from colleagues, conferences and training. You will build client relationships to become, and remain, trusted partners able to deal with challenges tactfully as a united front. Depending on your experience and areas of interest, Producers also contribute to user experience and design thinking, proposals and marketing efforts, and QA testing and working with the team to improve internal processes. About you You will have experience managing significant web design and development projects. If they are arts-related or for external clients, even better. You are a clear and confident communicator in person and writing. You enjoy responsibility, leading a team and take pride in your work. You are flexible in your approach to problem-solving and prioritisation. You think proactively and anticipate potential outcomes. You are pleasantly ambitious, and unashamedly organised. You are looking to develop your career. Your interests and values make a career at Cogapp a good fit. Who you'll be working with As a Senior Producer, you'll work with designers, directors, all of our lovely developers and be part of a supportive, experienced Production team. Salary and benefits £40,000 to £45,000 dependent on experience (+ bonus). Benefits include: Flexible hybrid working - choose how you wish to split your time between home and the office ideally with at least 2 days a week in the studio 25 days annual leave plus bank holidays, increasing by a day for each year of service up to 30 days Training and career development tailored for you Bonus scheme based on company profits 1 to 1 matched pension contributions up to 5% of salary Four hours independent research time every week Innovation programme including company-wide hack-days Yearly charitable donation from company profits Tax-free bike scheme Activities Conferences Occasional international travel (with carbon offsetting, read our environmental sustainability policy ) Regular skill-swapping team lunches with locally-sourced food Team outings - recently including a boat trip to the wind farm, T20 cricket and a vineyard tour Project meals, cocktail parties and summer picnics Company-wide every Thursday
Feb 04, 2026
Full time
We are looking for someone with experience of significant web design and development projects, and an interest in arts and technology. We call our project managers Producers, because for us, there's much more to it than spreadsheets, budgets and meetings. Producers at Cogapp: Manage dynamic projects with wonderful content for amazing clients Are trusted and supported by leadership and colleagues Contribute to organisational strategy and user experience Communicate effectively and with care Build and maintain relationships with clients around the world Receive a competitive salary, profit-share bonus scheme, and helpful perks. This is a permanent, full time position. Annual salary: £40,000 to £45,000 dependent on experience (+ bonus). We particularly welcome applications from under-represented groups in the tech industry. The role You will be in charge of producing digital projects for some of the most significant cultural institutions in the world. This will involve managing your team of designers and developers, collaborating with your client, and reporting to the wider company. Our clients are museums, archives, libraries and cultural institutions, who have beautiful content and creative ambitions. You will collaborate with established Cogapp clients, work with developers to continuously improve our work, and have the opportunity to learn from colleagues, conferences and training. You will build client relationships to become, and remain, trusted partners able to deal with challenges tactfully as a united front. Depending on your experience and areas of interest, Producers also contribute to user experience and design thinking, proposals and marketing efforts, and QA testing and working with the team to improve internal processes. About you You will have experience managing significant web design and development projects. If they are arts-related or for external clients, even better. You are a clear and confident communicator in person and writing. You enjoy responsibility, leading a team and take pride in your work. You are flexible in your approach to problem-solving and prioritisation. You think proactively and anticipate potential outcomes. You are pleasantly ambitious, and unashamedly organised. You are looking to develop your career. Your interests and values make a career at Cogapp a good fit. Who you'll be working with As a Senior Producer, you'll work with designers, directors, all of our lovely developers and be part of a supportive, experienced Production team. Salary and benefits £40,000 to £45,000 dependent on experience (+ bonus). Benefits include: Flexible hybrid working - choose how you wish to split your time between home and the office ideally with at least 2 days a week in the studio 25 days annual leave plus bank holidays, increasing by a day for each year of service up to 30 days Training and career development tailored for you Bonus scheme based on company profits 1 to 1 matched pension contributions up to 5% of salary Four hours independent research time every week Innovation programme including company-wide hack-days Yearly charitable donation from company profits Tax-free bike scheme Activities Conferences Occasional international travel (with carbon offsetting, read our environmental sustainability policy ) Regular skill-swapping team lunches with locally-sourced food Team outings - recently including a boat trip to the wind farm, T20 cricket and a vineyard tour Project meals, cocktail parties and summer picnics Company-wide every Thursday
Our client, a leading Executive Education provider is looking for a Programme Manager to be responsible for the delivery of open-enrolment Executive Education programmes. This role involves coordinating all aspects of programme administration, supporting participants throughout their learning journey, and working closely with internal teams and external contributors to ensure smooth and effective delivery. The successful candidate will oversee the detailed planning, coordination and delivery of programmes, including on-site delivery and/or the launch and management of digital products, ensuring a high-quality experience for all participants. Programme Manager: Key Responsibilities Lead the project management of a portfolio of learning programmes Coordinate the administrative arrangements for a portfolio of programmes Monitor and report on project progress to ensure transparency Collaborate with Business Development colleagues and Learning Designers to confirm terms and conditions with contributing faculty and external speakers Provide logistical and practical support to clients and participants during programme events to ensure a positive learning experience Work collaboratively with Programme Management and Executive Education teams to support the organisation's reputation as a leading provider of executive education Manage service delivery to clients and participants to a consistently high professional standard Identify and coordinate with appropriate service providers Maintain clear and timely communication with programme participants throughout their learning journey Prepare and support any programme activities in the live online environment from a technical perspective using Zoom or Teams, in a studio setup or remotely Collect, analyse, and share participant feedback with relevant stakeholders. Programme Manager: Skills and Experience Degree-level qualification or equivalent experience Project management qualification(s) Customer centric attitude Commitment to a user-focused approach Experience managing multiple priorities and meeting deadlines Adaptable and responsive to changing needs Willingness to work occasional hours outside the standard schedule Commitment to continuous learning and development Constructive and proactive approach to problem-solving. £33,361 - 41,474 and generous benefits package is offered. Early applications are preferred. Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to . Equality Policy - Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.
Feb 03, 2026
Full time
Our client, a leading Executive Education provider is looking for a Programme Manager to be responsible for the delivery of open-enrolment Executive Education programmes. This role involves coordinating all aspects of programme administration, supporting participants throughout their learning journey, and working closely with internal teams and external contributors to ensure smooth and effective delivery. The successful candidate will oversee the detailed planning, coordination and delivery of programmes, including on-site delivery and/or the launch and management of digital products, ensuring a high-quality experience for all participants. Programme Manager: Key Responsibilities Lead the project management of a portfolio of learning programmes Coordinate the administrative arrangements for a portfolio of programmes Monitor and report on project progress to ensure transparency Collaborate with Business Development colleagues and Learning Designers to confirm terms and conditions with contributing faculty and external speakers Provide logistical and practical support to clients and participants during programme events to ensure a positive learning experience Work collaboratively with Programme Management and Executive Education teams to support the organisation's reputation as a leading provider of executive education Manage service delivery to clients and participants to a consistently high professional standard Identify and coordinate with appropriate service providers Maintain clear and timely communication with programme participants throughout their learning journey Prepare and support any programme activities in the live online environment from a technical perspective using Zoom or Teams, in a studio setup or remotely Collect, analyse, and share participant feedback with relevant stakeholders. Programme Manager: Skills and Experience Degree-level qualification or equivalent experience Project management qualification(s) Customer centric attitude Commitment to a user-focused approach Experience managing multiple priorities and meeting deadlines Adaptable and responsive to changing needs Willingness to work occasional hours outside the standard schedule Commitment to continuous learning and development Constructive and proactive approach to problem-solving. £33,361 - 41,474 and generous benefits package is offered. Early applications are preferred. Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to . Equality Policy - Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Feb 03, 2026
Full time
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Prolific is not just another player in the AI space - we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role We're looking for Software Engineers with a product mindset to join our growing engineering team. You will contribute to the design, development, and support of our product, working closely with more experienced engineers while continuing to build your technical depth and breadth. This role is ideal for someone who enjoys owning problems end-to-end, building customer focused software, learning from others, and growing their impact over time as we work to revolutionise research. What you'll bring to the role Good understanding of modern web applications and architecture design patterns Can translate business concepts into core software domain models Experience working with NoSQL databases Working knowledge of Python or a similar backend language Familiarity with event driven or asynchronous systems Hands on experience using at least one major cloud provider such as AWS or GCP Understanding of the importance of code quality and automated testing Experience supporting applications in production environments Exposure to monitoring and observability tools such as logging, metrics, or tracing Experience working in a collaborative engineering team with established practices Interest in the product lifecycle and delivering value to customers Comfortable learning from feedback and iterating based on data Curious and motivated to continuously improve your technical skills What you'll be doing in the role Work as part of a cross functional, stream aligned team alongside engineers, a product manager, and a designer Contribute to the design, implementation, and maintenance of product features Use agile development practices to plan and deliver work as a team Write clean, maintainable code with support from senior engineers and tech leads Collaborate with other teams and stakeholders to understand requirements and user needs Help to support production systems and respond to incidents when required Learn how our systems operate from development through to production Use monitoring and alerting tools such as Datadog to help maintain system reliability Improve system observability and reliability over time Actively participate in team discussions, retrospectives, and knowledge sharing Continuously develop your technical and product understanding Grow your scope and impact within the team and organisation over time Why Prolific is a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation - one that reflects the breadth and best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission driven culture. By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.
Feb 03, 2026
Full time
Prolific is not just another player in the AI space - we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role We're looking for Software Engineers with a product mindset to join our growing engineering team. You will contribute to the design, development, and support of our product, working closely with more experienced engineers while continuing to build your technical depth and breadth. This role is ideal for someone who enjoys owning problems end-to-end, building customer focused software, learning from others, and growing their impact over time as we work to revolutionise research. What you'll bring to the role Good understanding of modern web applications and architecture design patterns Can translate business concepts into core software domain models Experience working with NoSQL databases Working knowledge of Python or a similar backend language Familiarity with event driven or asynchronous systems Hands on experience using at least one major cloud provider such as AWS or GCP Understanding of the importance of code quality and automated testing Experience supporting applications in production environments Exposure to monitoring and observability tools such as logging, metrics, or tracing Experience working in a collaborative engineering team with established practices Interest in the product lifecycle and delivering value to customers Comfortable learning from feedback and iterating based on data Curious and motivated to continuously improve your technical skills What you'll be doing in the role Work as part of a cross functional, stream aligned team alongside engineers, a product manager, and a designer Contribute to the design, implementation, and maintenance of product features Use agile development practices to plan and deliver work as a team Write clean, maintainable code with support from senior engineers and tech leads Collaborate with other teams and stakeholders to understand requirements and user needs Help to support production systems and respond to incidents when required Learn how our systems operate from development through to production Use monitoring and alerting tools such as Datadog to help maintain system reliability Improve system observability and reliability over time Actively participate in team discussions, retrospectives, and knowledge sharing Continuously develop your technical and product understanding Grow your scope and impact within the team and organisation over time Why Prolific is a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation - one that reflects the breadth and best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission driven culture. By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.
We recognise our people are the best thing about Red Badger and that a truly diverse workplace where people are free to be themselves is essential for great culture and great outcomes. If you like solving difficult problems, working with great people and making a real impact, join us and become a Badger. At Red Badger, our purpose is to make a positive impact on the world around us. Our mission is to transform blue-chips into next generation digital product organisations. We believe in creating opportunities for all. We benefit from diversity. That said, we're far from perfect - we want to be more diverse and representative. Join us and help make that happen. The best bit about Red Badger is, of course, the team. We've been around for 12+ years now and we are over 100 strong. We are really proud of our people; we support and learn a lot from each other; we work really hard but have fun doing it. We are a diverse group made up of 22 different nationalities, speaking 17 different languages. Our 3 founders, Dave, Cain and Stu, who have considerable tech and consultancy experience and still own 100% of the company. We've been consistently profitable and have grown responsibly from the beginning. We are based at Old Street in the heart of "tech city" and get thoroughly stuck in with the brilliant community around us. We run several meetups including the hugely popular React London, invite other groups to host their events in our office such as Lua London and Ladies Who Code and speak at events like Digital Shoreditch and LNUG. The Role We're looking for a Senior Software Engineer to join our digital product delivery function. Red Badger builds high-quality digital products using a lean delivery process and multidisciplinary, cross-functional teams. The work we do for our clients involves dealing with the core complexities of their business and the technology we employ varies from project to project. You will be a polyglot with extensive experience across a wide range of technologies and projects and will relish tackling and solving tough problems, digging deeper into areas you already know as well as expanding your skills into different languages, technologies and practices. You'll be comfortable designing and articulating solutions, working closely with clients to ensure we're delivering the right thing in the right way. You will lead by example; getting your hands dirty in the code, inspiring your peers & educating our clients. You are passionate about the craft of software development and contribute to technical and non-technical discussions that help shape the direction of digital product delivery. You are able to work independently, as well as collaboratively, on user stories within an agile delivery environment and are versed in modern software delivery practices. You care about creating quality software that meets the needs of our client's vision and goals, in a thoughtfully pragmatic way. As well as contributing to production-grade code bases, you will also be proactive in working directly with the client to help shape and move the project forward and, where required, helping to up-skill and embed good development practices within existing, newly formed or client/Badger blended cross-functional teams. Key Responsibilities Providing engineering expertise and experience as a member of a cross functional delivery team, working alongside other engineers, designers, QA, delivery lead and a tech lead Employ modern development practices to ship high-quality software Ability to adapt to new languages and frameworks Choosing the right technology for the job, striving for simplicity Starting or continuing your journey as a line-manager Coach & support peers Providing support for digital products once they are live (depending on client needs) Agile Ways of Working Pair programming with other members of the team, including designers and QAs Own the delivery of user stories end-to-end, working with agile principles Leading and supporting your peers in technical decisions Be an advocate for lean software development, building for what is required now Help break large deliverables into small, lean incremental user stories Actively contribute to agile ceremonies Consulting with clients Proactively engage with clients to shape and move the project forward, including giving updates on the delivery progress and highlighting potential technical blockers Upskilling and embedding modern software practices in client teams where necessary Your experience It'd be great if you have experience with: Backend technologies (e.g. Node.js, Go, Rust, etc.) Relational and Non-relational databases (e.g. ElasticSearch, Redis, PostgreSQL, etc.) System architecture approaches (e.g. microservices, event sourcing, serverless, CQRS ) Virtualisation and orchestration tools (e.g. VMs, Docker, Kubernetes, etc.) and infrastructure as code (e.g. Terraform, Pulumi) Test automation following Test Driven Development practices including unit testing, API testing, and end-to-end testing Working with lean and agile practices (e.g. Kanban, Scrum, etc.) Collaborating in cross-functional teams It'd be amazing if you can also: Make use of modern UI data layer technologies (i.e. Relay, GraphQL, Apollo, etc.) Design, build, debug and help contribute to evolving cloud based architectures following Everything-as-Code principles Design an agile release engineering strategy that delivers value incrementally and continuously Support a highly-available live production system, respond to alerts, diagnose problems using logs and observability tooling, triage and resolve incidents What we offer We make sure our team is well looked after with generous salaries and a great benefits package which includes: Enhanced pension with employer contribution of up to 5% of your salary Group Life Insurance Critical Illness Cover Private Medical Insurance Your choice of hardware and mobile phone £1,000 home-office set up budget and contribution to home broadband Matched (pre-tax) charity GAYE donations Cycle to work Enhanced parental leave Diversity & Inclusion: Red Badger is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer. We hire, employ, train, promote and compensate regardless of gender, gender identity, race, disability, sexual orientation, age, creed and colour. We are fully focused on equality, and it is our fundamental belief that the fascinating characteristics that make us all different enable us to continue to do amazing work for our clients. Create a Job Alert Interested in building your career at Red Badger? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Employee Benefits We make sure our team is well looked after with generous salaries and a great benefits package which includes: Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a new partnership with Civo, the company reimagining cloud computing. Civo is a pioneering cloud service We are thrilled to announce an exciting new partnership between Red Badger and Tuum, a leading provider of next-generation core banking platforms. This collaboration brings We respect and care for each other and strive for a truly diverse workplace where everyone has the freedom to be their authentic selves and feel safe. We're part of the Stonewall Diversity Champion programme to continuously develop structured and systematic policies and practices that reflect our world. In addition to supporting the LGBTQ+ community, we're focused on applying what we learn to all areas of equality including ethnicity, gender, disability and social mobility. 4th Floor, 2 Old Street Yard, London EC1Y 8AF
Feb 03, 2026
Full time
We recognise our people are the best thing about Red Badger and that a truly diverse workplace where people are free to be themselves is essential for great culture and great outcomes. If you like solving difficult problems, working with great people and making a real impact, join us and become a Badger. At Red Badger, our purpose is to make a positive impact on the world around us. Our mission is to transform blue-chips into next generation digital product organisations. We believe in creating opportunities for all. We benefit from diversity. That said, we're far from perfect - we want to be more diverse and representative. Join us and help make that happen. The best bit about Red Badger is, of course, the team. We've been around for 12+ years now and we are over 100 strong. We are really proud of our people; we support and learn a lot from each other; we work really hard but have fun doing it. We are a diverse group made up of 22 different nationalities, speaking 17 different languages. Our 3 founders, Dave, Cain and Stu, who have considerable tech and consultancy experience and still own 100% of the company. We've been consistently profitable and have grown responsibly from the beginning. We are based at Old Street in the heart of "tech city" and get thoroughly stuck in with the brilliant community around us. We run several meetups including the hugely popular React London, invite other groups to host their events in our office such as Lua London and Ladies Who Code and speak at events like Digital Shoreditch and LNUG. The Role We're looking for a Senior Software Engineer to join our digital product delivery function. Red Badger builds high-quality digital products using a lean delivery process and multidisciplinary, cross-functional teams. The work we do for our clients involves dealing with the core complexities of their business and the technology we employ varies from project to project. You will be a polyglot with extensive experience across a wide range of technologies and projects and will relish tackling and solving tough problems, digging deeper into areas you already know as well as expanding your skills into different languages, technologies and practices. You'll be comfortable designing and articulating solutions, working closely with clients to ensure we're delivering the right thing in the right way. You will lead by example; getting your hands dirty in the code, inspiring your peers & educating our clients. You are passionate about the craft of software development and contribute to technical and non-technical discussions that help shape the direction of digital product delivery. You are able to work independently, as well as collaboratively, on user stories within an agile delivery environment and are versed in modern software delivery practices. You care about creating quality software that meets the needs of our client's vision and goals, in a thoughtfully pragmatic way. As well as contributing to production-grade code bases, you will also be proactive in working directly with the client to help shape and move the project forward and, where required, helping to up-skill and embed good development practices within existing, newly formed or client/Badger blended cross-functional teams. Key Responsibilities Providing engineering expertise and experience as a member of a cross functional delivery team, working alongside other engineers, designers, QA, delivery lead and a tech lead Employ modern development practices to ship high-quality software Ability to adapt to new languages and frameworks Choosing the right technology for the job, striving for simplicity Starting or continuing your journey as a line-manager Coach & support peers Providing support for digital products once they are live (depending on client needs) Agile Ways of Working Pair programming with other members of the team, including designers and QAs Own the delivery of user stories end-to-end, working with agile principles Leading and supporting your peers in technical decisions Be an advocate for lean software development, building for what is required now Help break large deliverables into small, lean incremental user stories Actively contribute to agile ceremonies Consulting with clients Proactively engage with clients to shape and move the project forward, including giving updates on the delivery progress and highlighting potential technical blockers Upskilling and embedding modern software practices in client teams where necessary Your experience It'd be great if you have experience with: Backend technologies (e.g. Node.js, Go, Rust, etc.) Relational and Non-relational databases (e.g. ElasticSearch, Redis, PostgreSQL, etc.) System architecture approaches (e.g. microservices, event sourcing, serverless, CQRS ) Virtualisation and orchestration tools (e.g. VMs, Docker, Kubernetes, etc.) and infrastructure as code (e.g. Terraform, Pulumi) Test automation following Test Driven Development practices including unit testing, API testing, and end-to-end testing Working with lean and agile practices (e.g. Kanban, Scrum, etc.) Collaborating in cross-functional teams It'd be amazing if you can also: Make use of modern UI data layer technologies (i.e. Relay, GraphQL, Apollo, etc.) Design, build, debug and help contribute to evolving cloud based architectures following Everything-as-Code principles Design an agile release engineering strategy that delivers value incrementally and continuously Support a highly-available live production system, respond to alerts, diagnose problems using logs and observability tooling, triage and resolve incidents What we offer We make sure our team is well looked after with generous salaries and a great benefits package which includes: Enhanced pension with employer contribution of up to 5% of your salary Group Life Insurance Critical Illness Cover Private Medical Insurance Your choice of hardware and mobile phone £1,000 home-office set up budget and contribution to home broadband Matched (pre-tax) charity GAYE donations Cycle to work Enhanced parental leave Diversity & Inclusion: Red Badger is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer. We hire, employ, train, promote and compensate regardless of gender, gender identity, race, disability, sexual orientation, age, creed and colour. We are fully focused on equality, and it is our fundamental belief that the fascinating characteristics that make us all different enable us to continue to do amazing work for our clients. Create a Job Alert Interested in building your career at Red Badger? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Employee Benefits We make sure our team is well looked after with generous salaries and a great benefits package which includes: Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a new partnership with Civo, the company reimagining cloud computing. Civo is a pioneering cloud service We are thrilled to announce an exciting new partnership between Red Badger and Tuum, a leading provider of next-generation core banking platforms. This collaboration brings We respect and care for each other and strive for a truly diverse workplace where everyone has the freedom to be their authentic selves and feel safe. We're part of the Stonewall Diversity Champion programme to continuously develop structured and systematic policies and practices that reflect our world. In addition to supporting the LGBTQ+ community, we're focused on applying what we learn to all areas of equality including ethnicity, gender, disability and social mobility. 4th Floor, 2 Old Street Yard, London EC1Y 8AF
Objectively restore stand-alone markets rather than enterprise-wide products. Uniquely underwhelm best-of-breed mindshare through adaptive niches. Seamlessly parallel task open-source content without resource sucking technology. Job Responsibilities Be involved in every step of the product design cycle from discovery and user acceptance testing. Work with BAs, product managers and tech teams to lead the Product Design Maintain quality of the design process and ensure that when designs are translated into code they accurately. Contribute to sketching sessions involving non-designersCreate, and pattern libraries. Design pixel perfect responsive UI's and understand that adopting common interface Interface patterns is better for UX than reinventing the wheel Job Requirements Interactively plagiarize covalent "outside the box" thinking vis-a-vis. Holisticly communicate integrated channels via backend interfaces. Authoritatively. Globally actualize effective processes through synergistic ROI. Interactively. Skill & Experience You have at least 3 years' experience working as a Product Designer. You have experience using Sketch and InVision or Framer X You have some previous experience working in an agile environment - Think two-week sprints. You are familiar using Jira and Confluence in your workflow
Feb 02, 2026
Full time
Objectively restore stand-alone markets rather than enterprise-wide products. Uniquely underwhelm best-of-breed mindshare through adaptive niches. Seamlessly parallel task open-source content without resource sucking technology. Job Responsibilities Be involved in every step of the product design cycle from discovery and user acceptance testing. Work with BAs, product managers and tech teams to lead the Product Design Maintain quality of the design process and ensure that when designs are translated into code they accurately. Contribute to sketching sessions involving non-designersCreate, and pattern libraries. Design pixel perfect responsive UI's and understand that adopting common interface Interface patterns is better for UX than reinventing the wheel Job Requirements Interactively plagiarize covalent "outside the box" thinking vis-a-vis. Holisticly communicate integrated channels via backend interfaces. Authoritatively. Globally actualize effective processes through synergistic ROI. Interactively. Skill & Experience You have at least 3 years' experience working as a Product Designer. You have experience using Sketch and InVision or Framer X You have some previous experience working in an agile environment - Think two-week sprints. You are familiar using Jira and Confluence in your workflow
We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing FTSE 250 company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do. This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. The Role We're looking for a Senior Software Engineer to join one of our multidisciplinary, cross-functional, lean delivery squads, focused on rapidly delivering value to our customers through our mobile app and website. Our ideal candidate will have extensive experience across different technologies and projects, combined with a desire to keep growing their skills - learning new languages, technologies and practices, solving tough problems and mastering areas you already know. You'll be comfortable designing and articulating solutions, working closely with product managers and other colleagues to ensure we're delivering the right thing in the right way. You will lead by example; getting your hands dirty in the code, inspiring your peers & helping to educate your stakeholders. You are passionate about the craft of software development and contribute to technical and non-technical discussions that help shape the direction of digital product delivery. You are able to work independently, as well as collaboratively, on user stories within an agile delivery environment and are versed in modern software delivery practices. You care about creating quality software that delivers value to consumers, in a thoughtfully pragmatic way. As well as contributing to production-grade code bases, you will also be keen to help shape the vision for the product, happy to mentor and upskill colleagues Key Responsibilities Providing engineering expertise and experience as a member of a cross functional delivery team, working alongside other engineers, designers, QA, delivery lead and a tech lead Employ modern development practices to ship high-quality software Ability to adapt to new languages and frameworks Choosing the right technology for the job, striving for simplicity Providing support for digital products once they are live Pair programming with other members of the team, including designers and QAs Own the delivery of user stories end-to-end, working within agile principles Be an advocate for lean software development, building for what is required now Help break large deliverables into small, lean incremental user stories Actively contribute to agile ceremonies Working collaboratively with other engineers within Just to advance our practice across product squads. Your Experience Web/mobile development languages (Typescript, Tailwind and a good understanding of underlying HTML, CSS). Databases (Mongo) Virtualisation and orchestration tools (Kubernetes, Docker) Infrastructure as code (Terraform) CI/CD pipelines (Github Actions, Azure pipelines) Test automation following Test Driven Development Practices including Unit, Integration and end-to-end testing Supporting a highly-available production system, diagnosing issues raised from logs and observability tooling (Dynatrace), triage and resolution. Company Benefits A Competitive Salary, Pension Scheme and Life Assurance Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets Opportunity to progress within your career both in-role and within the company FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) A variety of Employee Funded Benefits available to you via our Online Benefits Portal Plus, several additional purchase options available for you and your loved ones Why Just? At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive culture - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. We're committed to building a more sustainable business, and we're working hard to make progress against our Net Zero targets . We're reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we're investing more of our money in green and social assets. Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Feb 02, 2026
Full time
We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing FTSE 250 company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do. This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. The Role We're looking for a Senior Software Engineer to join one of our multidisciplinary, cross-functional, lean delivery squads, focused on rapidly delivering value to our customers through our mobile app and website. Our ideal candidate will have extensive experience across different technologies and projects, combined with a desire to keep growing their skills - learning new languages, technologies and practices, solving tough problems and mastering areas you already know. You'll be comfortable designing and articulating solutions, working closely with product managers and other colleagues to ensure we're delivering the right thing in the right way. You will lead by example; getting your hands dirty in the code, inspiring your peers & helping to educate your stakeholders. You are passionate about the craft of software development and contribute to technical and non-technical discussions that help shape the direction of digital product delivery. You are able to work independently, as well as collaboratively, on user stories within an agile delivery environment and are versed in modern software delivery practices. You care about creating quality software that delivers value to consumers, in a thoughtfully pragmatic way. As well as contributing to production-grade code bases, you will also be keen to help shape the vision for the product, happy to mentor and upskill colleagues Key Responsibilities Providing engineering expertise and experience as a member of a cross functional delivery team, working alongside other engineers, designers, QA, delivery lead and a tech lead Employ modern development practices to ship high-quality software Ability to adapt to new languages and frameworks Choosing the right technology for the job, striving for simplicity Providing support for digital products once they are live Pair programming with other members of the team, including designers and QAs Own the delivery of user stories end-to-end, working within agile principles Be an advocate for lean software development, building for what is required now Help break large deliverables into small, lean incremental user stories Actively contribute to agile ceremonies Working collaboratively with other engineers within Just to advance our practice across product squads. Your Experience Web/mobile development languages (Typescript, Tailwind and a good understanding of underlying HTML, CSS). Databases (Mongo) Virtualisation and orchestration tools (Kubernetes, Docker) Infrastructure as code (Terraform) CI/CD pipelines (Github Actions, Azure pipelines) Test automation following Test Driven Development Practices including Unit, Integration and end-to-end testing Supporting a highly-available production system, diagnosing issues raised from logs and observability tooling (Dynatrace), triage and resolution. Company Benefits A Competitive Salary, Pension Scheme and Life Assurance Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets Opportunity to progress within your career both in-role and within the company FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) A variety of Employee Funded Benefits available to you via our Online Benefits Portal Plus, several additional purchase options available for you and your loved ones Why Just? At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive culture - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. We're committed to building a more sustainable business, and we're working hard to make progress against our Net Zero targets . We're reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we're investing more of our money in green and social assets. Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Overview The engineering team at Chainalysis is inspired by solving the hardest technical challenges and creating products that build trust in cryptocurrencies. We're a global organization with teams in Denmark, UK, Canada, Israel, and the USA who thrive on the challenging work we do and doing it with other exceptionally talented teammates. Our industry changes every day and our job is to create user facing products supported by a flexible and scalable data platform allowing us to adapt to those rapid changes and bring value to our customers. As a Software Engineer within the Investigations group, you'll join a remote team of other engineers and share the responsibility of providing the right tools for the right data in order to build best in class customer experiences for our customers. Thus, you'll find the opportunity to lead, build and maintain customer facing web frontend features as well as the services and data pipelines backing them. Part of this responsibility is also to learn and understand the domain as well as the underlying data platform in order to successfully partner with product managers and designers to deliver impactful solutions to our customers. Responsibilities Become part of an established team adept at collaboration and task allocation. A team which can focus on generating direct impact. Make key contributions to high availability solutions in close collaboration with your team through your ability and willingness to take ownership and assist where needed. Your contributions will be thorough and result in sustaining a low maintenance overhead. Gain customer understanding as well as valuable insights into our data platform through your curiosity around cryptocurrencies/decentralized-finance Demonstrate your passion for learning by seeking out knowledge and collaborating with people close to our products and solutions. Display your bias to ship and iterate alongside product management and design partners. Qualifications Expertise in writing and maintaining Java/Spring-based backend services. Experience in the full lifecycle of service management, from initial development to continuous operation. A deep understanding of the critical aspects of service scalability and high availability as well as monitoring and maintaining deployed features and services ensuring optimal performance and reliability. Database management systems experience including replication, high availability, performance tuning, and complex query optimization. A background in frontend development. Strong knowledge of container orchestration using Kubernetes. You might also have An understanding of event streaming platforms. Hands on with infrastructure as code. A track record in mentoring other engineers, leading cross-team projects without authority, and driving design and technology decisions. Technologies we use (nice to have experience) Monitoring and alerting: Datadog, Falcon LogScale (formerly Humio) • Database management systems: PostgreSQL, ClickHouse Deployment tools: Flux, Helm, Kustomize Frontend frameworks: React, Angular Infrastructure as code: Terraform, Terragrunt Cloud provider: AWS Event streaming platform: Kafka Big data processing: Databricks About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That's where Chainalysis comes in. We provide complete knowledge of what's happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We're ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can't wait to meet you.
Feb 02, 2026
Full time
Overview The engineering team at Chainalysis is inspired by solving the hardest technical challenges and creating products that build trust in cryptocurrencies. We're a global organization with teams in Denmark, UK, Canada, Israel, and the USA who thrive on the challenging work we do and doing it with other exceptionally talented teammates. Our industry changes every day and our job is to create user facing products supported by a flexible and scalable data platform allowing us to adapt to those rapid changes and bring value to our customers. As a Software Engineer within the Investigations group, you'll join a remote team of other engineers and share the responsibility of providing the right tools for the right data in order to build best in class customer experiences for our customers. Thus, you'll find the opportunity to lead, build and maintain customer facing web frontend features as well as the services and data pipelines backing them. Part of this responsibility is also to learn and understand the domain as well as the underlying data platform in order to successfully partner with product managers and designers to deliver impactful solutions to our customers. Responsibilities Become part of an established team adept at collaboration and task allocation. A team which can focus on generating direct impact. Make key contributions to high availability solutions in close collaboration with your team through your ability and willingness to take ownership and assist where needed. Your contributions will be thorough and result in sustaining a low maintenance overhead. Gain customer understanding as well as valuable insights into our data platform through your curiosity around cryptocurrencies/decentralized-finance Demonstrate your passion for learning by seeking out knowledge and collaborating with people close to our products and solutions. Display your bias to ship and iterate alongside product management and design partners. Qualifications Expertise in writing and maintaining Java/Spring-based backend services. Experience in the full lifecycle of service management, from initial development to continuous operation. A deep understanding of the critical aspects of service scalability and high availability as well as monitoring and maintaining deployed features and services ensuring optimal performance and reliability. Database management systems experience including replication, high availability, performance tuning, and complex query optimization. A background in frontend development. Strong knowledge of container orchestration using Kubernetes. You might also have An understanding of event streaming platforms. Hands on with infrastructure as code. A track record in mentoring other engineers, leading cross-team projects without authority, and driving design and technology decisions. Technologies we use (nice to have experience) Monitoring and alerting: Datadog, Falcon LogScale (formerly Humio) • Database management systems: PostgreSQL, ClickHouse Deployment tools: Flux, Helm, Kustomize Frontend frameworks: React, Angular Infrastructure as code: Terraform, Terragrunt Cloud provider: AWS Event streaming platform: Kafka Big data processing: Databricks About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That's where Chainalysis comes in. We provide complete knowledge of what's happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We're ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can't wait to meet you.
About Us Permutive is the data collaboration platform that powers the advertising ecosystem. We exist to build an advertising ecosystem that respects and adapts to consumers' choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike. Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy. Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple. We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks. At Permutive, You'll Help Our Customers: Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes. Boost Sales Significantly: Capitalize on 100% addressability to connect with the 70% of audiences beyond traditional cookies. Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes. Join us as a key player in shaping the future of Permutive, backed by leading investors like Softbank and EQT Ventures and recognised as a YCombinator Top 150 company. About the Team As the ad tech industry faces its biggest challenge yet with the collapse in addressability, advertisers are struggling to reach their target audience at scale in the Open Web with some shifting their spend to Walled Gardens. We see a huge opportunity for premium publishers and broadcasters to redirect that budget towards their audiences by replacing the deprecating targeting currency in the ecosystem (cookies and IDs) with their own signals (behavioural, lifestyle, demographic, contextual; deterministic and modelled). Our data infrastructure and platform underpins the ad business of 150 of the biggest publishers and broadcasters in the world and our edge technology allows publishers to reach 100% addressability, even in environments that block cookies by default. Market leading advertisers are leveraging our data collaboration capabilities across this premium supply to transform their performance in the Open Web by targeting publisher signals: double their reach, double their sales, halve their cost per acquisition. About the Role In that context, Permutive is hiring a Senior Product Manager to own our Identity & Marketplace products and capabilities. The Identity & Marketplace team owns a critical layer of our product: Identity is the connective tissue that enables data collaboration between our publishers/broadcasters and ecosystem participants. And our marketplace is one of the applications of data collaboration: we relaunched the product earlier in the year with Ocado and have more exciting retailers and data partners in the pipeline. What you'll be doing Developing empathy with the end user through customer interviews and beta programs Iterate on our existing solution to increase adoption and the value our customers derive from the product Refining our long term vision for the product Beyond core product management responsibilities - refining the vision, managing the product throughout its lifecycle, and partnering closely with engineering - the role requires very strong adtech industry knowledge. Success will be measured against Delivery: Product delivery against timelines for each stage of the product lifecycle Adoption & Usage: Adoption and usage of Identity & Marketplace capabilities by publishers and broadcasters specifically Value: The value of the product will be measured in volume of impressions that targeted against marketplace and "connected" data Your day to day responsibilities will include Strategy & roadmap: Refining the vision for the product as well as building & managing the roadmap Product execution: Producing clear, well scoped product requirements to help our team understand what customer problems we're solving. Working with our engineering teams to ensure predictable velocity, balancing feature development with quality and internal requirements. Prototyping: working with the engineers and designer to rapidly build POCs to bring to life how we intend to solve problems identified in market Test and Iterate: Be in the market to gather feedback from prospects on the prototypes, and experiment with different strategies to refine product market fit. Defining and analysing metrics so that we understand customer behaviour, gaps and opportunities Equip GTM teams (in partnership with product marketing): sales and customer success teams are equipped with collateral (such as prototypes, slides, dashboard etc.) to progress deals down the sales funnel. What you'll need Strong adtech industry knowledge Experience in Product management, working with engineers and product designers Experience in leading the delivery of new products from ideation through launch Experience establishing the vision and plan for a product What we are offering We take a structured, objective approach to salary setting, which is based on market information, our compensation strategy, and your experience and capability as assessed through our interview process. For a typical candidate who meets our requirements, we would pay between £85,000 - £105,000 +options. Permutive Benefits In this together: As a full time employee, you'll become a shareholder with stock options, sharing in our collective success. Family Comes First: Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones. Your Time, Your Way: Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs. Upgraded Workspace: A £350 budget helps you create the perfect home office setup. Recharge & Refocus: Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need. Grow with Us: Ongoing training and development opportunities fuel your career aspirations. Mental Health Matters: We prioritise your well being with free access to Spill, our mental health partner. Comprehensive Care: Enjoy virtual GP visits, healthcare services, work life consultations. Secure your future: Our pension plan with Penfold helps you secure your financial future (employer contributes 3%, employee contributes 5%). A company paid Cursor Pro subscription for all engineers. Work Your Way Permutive trusts you to manage your time and deliver results. Our hybrid model allows you to choose where you work best, whether in your own productive space or our London (Farringdon) or New York (Union Square) offices. That said, none of us work alone; we are part of a team. To foster collaboration and connection, teams in these locations come together in person at least once a week and are encouraged to benefit from being in our offices to meet with teams more often. Commercial and customer facing teams are encouraged to embrace in person interactions to build lasting relationships with clients and colleagues. Every Permutive employee gets together in person at the company's Annual Kick Off for a week in February. Each year's event promises to be an exciting opportunity for us to come together, reconnect with colleagues, and align on our shared vision for the year ahead. Diversity, Equity & Inclusion At Permutive, we're taking a thoughtful, intersectional, long term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction. We're committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.
Feb 02, 2026
Full time
About Us Permutive is the data collaboration platform that powers the advertising ecosystem. We exist to build an advertising ecosystem that respects and adapts to consumers' choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike. Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy. Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple. We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks. At Permutive, You'll Help Our Customers: Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes. Boost Sales Significantly: Capitalize on 100% addressability to connect with the 70% of audiences beyond traditional cookies. Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes. Join us as a key player in shaping the future of Permutive, backed by leading investors like Softbank and EQT Ventures and recognised as a YCombinator Top 150 company. About the Team As the ad tech industry faces its biggest challenge yet with the collapse in addressability, advertisers are struggling to reach their target audience at scale in the Open Web with some shifting their spend to Walled Gardens. We see a huge opportunity for premium publishers and broadcasters to redirect that budget towards their audiences by replacing the deprecating targeting currency in the ecosystem (cookies and IDs) with their own signals (behavioural, lifestyle, demographic, contextual; deterministic and modelled). Our data infrastructure and platform underpins the ad business of 150 of the biggest publishers and broadcasters in the world and our edge technology allows publishers to reach 100% addressability, even in environments that block cookies by default. Market leading advertisers are leveraging our data collaboration capabilities across this premium supply to transform their performance in the Open Web by targeting publisher signals: double their reach, double their sales, halve their cost per acquisition. About the Role In that context, Permutive is hiring a Senior Product Manager to own our Identity & Marketplace products and capabilities. The Identity & Marketplace team owns a critical layer of our product: Identity is the connective tissue that enables data collaboration between our publishers/broadcasters and ecosystem participants. And our marketplace is one of the applications of data collaboration: we relaunched the product earlier in the year with Ocado and have more exciting retailers and data partners in the pipeline. What you'll be doing Developing empathy with the end user through customer interviews and beta programs Iterate on our existing solution to increase adoption and the value our customers derive from the product Refining our long term vision for the product Beyond core product management responsibilities - refining the vision, managing the product throughout its lifecycle, and partnering closely with engineering - the role requires very strong adtech industry knowledge. Success will be measured against Delivery: Product delivery against timelines for each stage of the product lifecycle Adoption & Usage: Adoption and usage of Identity & Marketplace capabilities by publishers and broadcasters specifically Value: The value of the product will be measured in volume of impressions that targeted against marketplace and "connected" data Your day to day responsibilities will include Strategy & roadmap: Refining the vision for the product as well as building & managing the roadmap Product execution: Producing clear, well scoped product requirements to help our team understand what customer problems we're solving. Working with our engineering teams to ensure predictable velocity, balancing feature development with quality and internal requirements. Prototyping: working with the engineers and designer to rapidly build POCs to bring to life how we intend to solve problems identified in market Test and Iterate: Be in the market to gather feedback from prospects on the prototypes, and experiment with different strategies to refine product market fit. Defining and analysing metrics so that we understand customer behaviour, gaps and opportunities Equip GTM teams (in partnership with product marketing): sales and customer success teams are equipped with collateral (such as prototypes, slides, dashboard etc.) to progress deals down the sales funnel. What you'll need Strong adtech industry knowledge Experience in Product management, working with engineers and product designers Experience in leading the delivery of new products from ideation through launch Experience establishing the vision and plan for a product What we are offering We take a structured, objective approach to salary setting, which is based on market information, our compensation strategy, and your experience and capability as assessed through our interview process. For a typical candidate who meets our requirements, we would pay between £85,000 - £105,000 +options. Permutive Benefits In this together: As a full time employee, you'll become a shareholder with stock options, sharing in our collective success. Family Comes First: Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones. Your Time, Your Way: Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs. Upgraded Workspace: A £350 budget helps you create the perfect home office setup. Recharge & Refocus: Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need. Grow with Us: Ongoing training and development opportunities fuel your career aspirations. Mental Health Matters: We prioritise your well being with free access to Spill, our mental health partner. Comprehensive Care: Enjoy virtual GP visits, healthcare services, work life consultations. Secure your future: Our pension plan with Penfold helps you secure your financial future (employer contributes 3%, employee contributes 5%). A company paid Cursor Pro subscription for all engineers. Work Your Way Permutive trusts you to manage your time and deliver results. Our hybrid model allows you to choose where you work best, whether in your own productive space or our London (Farringdon) or New York (Union Square) offices. That said, none of us work alone; we are part of a team. To foster collaboration and connection, teams in these locations come together in person at least once a week and are encouraged to benefit from being in our offices to meet with teams more often. Commercial and customer facing teams are encouraged to embrace in person interactions to build lasting relationships with clients and colleagues. Every Permutive employee gets together in person at the company's Annual Kick Off for a week in February. Each year's event promises to be an exciting opportunity for us to come together, reconnect with colleagues, and align on our shared vision for the year ahead. Diversity, Equity & Inclusion At Permutive, we're taking a thoughtful, intersectional, long term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction. We're committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we're expanding this team with product managers who will define the future of Intercom's AI platform and AI agent. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting edge product development, and real customer problems, helping us build world class AI products that deliver meaningful business impact. This is a high ownership role for a technical, customer obsessed PM who thrives in fast moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You'll use this understanding to make high quality decisions and build a compelling roadmap. Work side by side with a world class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you'll explore new ideas, assess feasibility, evaluate trade offs, and turn advanced AI capabilities into high value product experiences. Ship ambitious, high quality AI product. You'll take AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful. Collaborate across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum. You'll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes. What skills do I need? Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade offs with technical partners. You're comfortable working autonomously in complex technical spaces. Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences. Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team. Ability to build world class product. You collaborate deeply with engineering and design to ship high quality software. You know how to test, measure, and iterate on AI systems and user facing AI features. You care deeply about safety, reliability, and delivering customer value. Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you. Why you'll love it here You'll work with an experienced AI team that has been shipping AI long before it was mainstream. You'll have real autonomy, real impact, and real responsibility. You'll help build the next generation of customer service through the power of AI. You'll help shape the future of AI PM craft at Intercom. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Feb 02, 2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we're expanding this team with product managers who will define the future of Intercom's AI platform and AI agent. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting edge product development, and real customer problems, helping us build world class AI products that deliver meaningful business impact. This is a high ownership role for a technical, customer obsessed PM who thrives in fast moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You'll use this understanding to make high quality decisions and build a compelling roadmap. Work side by side with a world class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you'll explore new ideas, assess feasibility, evaluate trade offs, and turn advanced AI capabilities into high value product experiences. Ship ambitious, high quality AI product. You'll take AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful. Collaborate across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum. You'll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes. What skills do I need? Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade offs with technical partners. You're comfortable working autonomously in complex technical spaces. Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences. Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team. Ability to build world class product. You collaborate deeply with engineering and design to ship high quality software. You know how to test, measure, and iterate on AI systems and user facing AI features. You care deeply about safety, reliability, and delivering customer value. Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you. Why you'll love it here You'll work with an experienced AI team that has been shipping AI long before it was mainstream. You'll have real autonomy, real impact, and real responsibility. You'll help build the next generation of customer service through the power of AI. You'll help shape the future of AI PM craft at Intercom. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
We're really excited to be building a small, thoughtful and effective TechOps team at Octopus. We're looking for a knowledgeable and experienced TechOps Architect to help shape how we support people across the business - someone who can lead with clarity, build with empathy, and bring a mix of technical depth and sound judgment. There's loads to get stuck into, from identity management and scripting to device management and scalable tooling, areas where most of our work sits and where we need thoughtful, sustainable solutions. You'll play an important role in shaping how we work: setting direction without overcomplicating things, supporting the team with care, and balancing technical curiosity with a down-to-earth mindset. We're after someone who can spot where things could be better, help others grow, and make improvements that stick. If you're excited about solving meaningful problems and shaping how TechOps supports a growing, people-first business - we'd love to chat. What is TechOps? A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between. We focus on advising rather than enforcing, and give people the autonomy to work with technology to solve their problems in the way that works best for them. We're an autonomous team who look after a wide range of technology across the business. We empower teams to do the best work they can whilst keeping things running efficiently in the background. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company. We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here! About the role As a TechOps Architect, You will be responsible for high-level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within TechOps, it's still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Octopus. This means you'll spend some of your time helping out with day-to-day "1st, 2nd and 3rd line" support. You'll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of many of those areas too. You'll likely be an acknowledged expert among your peers in Identity and Access Management, and have a passion for hacking and building. You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc. Roles that you might currently be in: IAM Engineer, Tech Lead, Lead/Senior Support Engineer, Site Reliability Engineer, Systems Architect, Systems Designer, Senior Systems Engineer, Workplace Technology Architect, Solutions Architect. What you'll do Define what good looks like for a small and lean TechOps team. Tackle some of the toughest technical issues as we scale to tens of thousands of people. Make wide-scale strategic technical decisions across the whole Octopus Energy Group, globally. Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small. Mentor the wider TechOps team, providing support and guidance for any technical project they may be working on. (This role will not involve directly managing people). Support the rest of the team in providing delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. Managing supplier relationships and the procurement process for SaaS and hardware. Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include Rollout of, and migration to, a new identity provider mac OS and Windows MDM migration Rollout of a new device trust and posture compliance solution The replacement of insecure factors like SMS with phishing-resistant factors Office fit-outs, including tech like network infrastructure, AV and access control SaaS migrations for acquisitions, including Microsoft 365 to Google Workspace What you'll need Experience leading on a range of technical projects across various technologies and platforms. Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks. To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. Experience working with multiple teams and managing multiple stakeholders. Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices. Understanding at the API level of Mobile Device Management systems and principles. Experience with modern Identity & Access Management systems, including Okta, Microsoft Entra, JumpCloud, PingIdentity. Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML and Identity provisioning technologies such as SCIM. Understanding at a protocol level of Single Sign-On (SSO) and identity provisioning technologies such as OAuth, OIDC, SAML and SCIM Ability to explain technical concepts to non-technical, senior stakeholders. Experience mentoring less experienced team members. A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. Strong opinions on best practice and you challenge traditional norms, advocating for more modern, novel approaches. Should have: Experience with email gateway administration and email routing. Understanding of email security protocols and standards e.g. SPF, DKIM, DMARC etc. Experience using git and GitHub for code changes and CI/CD. Experience with Munki and AutoPkg for macOS software deployment Experience with Chocolatey and PowerShell for Windows software deployment A foundational understanding of programming and software engineering. Experience integrating different identity providers Nice to have: Familiarity with frontend and backend engineering, including languages such as TypeScript and Python, and frameworks such as React, Remix and Django. Familiarity with our security tooling - CrowdStrike EDR, Kolide, osquery, Zscaler Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you! Why else you'll love it here : Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership Visit our UK perks hub - Octopus Employee Benefits If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses . click apply for full job details
Feb 01, 2026
Full time
We're really excited to be building a small, thoughtful and effective TechOps team at Octopus. We're looking for a knowledgeable and experienced TechOps Architect to help shape how we support people across the business - someone who can lead with clarity, build with empathy, and bring a mix of technical depth and sound judgment. There's loads to get stuck into, from identity management and scripting to device management and scalable tooling, areas where most of our work sits and where we need thoughtful, sustainable solutions. You'll play an important role in shaping how we work: setting direction without overcomplicating things, supporting the team with care, and balancing technical curiosity with a down-to-earth mindset. We're after someone who can spot where things could be better, help others grow, and make improvements that stick. If you're excited about solving meaningful problems and shaping how TechOps supports a growing, people-first business - we'd love to chat. What is TechOps? A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between. We focus on advising rather than enforcing, and give people the autonomy to work with technology to solve their problems in the way that works best for them. We're an autonomous team who look after a wide range of technology across the business. We empower teams to do the best work they can whilst keeping things running efficiently in the background. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company. We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here! About the role As a TechOps Architect, You will be responsible for high-level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within TechOps, it's still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Octopus. This means you'll spend some of your time helping out with day-to-day "1st, 2nd and 3rd line" support. You'll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of many of those areas too. You'll likely be an acknowledged expert among your peers in Identity and Access Management, and have a passion for hacking and building. You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc. Roles that you might currently be in: IAM Engineer, Tech Lead, Lead/Senior Support Engineer, Site Reliability Engineer, Systems Architect, Systems Designer, Senior Systems Engineer, Workplace Technology Architect, Solutions Architect. What you'll do Define what good looks like for a small and lean TechOps team. Tackle some of the toughest technical issues as we scale to tens of thousands of people. Make wide-scale strategic technical decisions across the whole Octopus Energy Group, globally. Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small. Mentor the wider TechOps team, providing support and guidance for any technical project they may be working on. (This role will not involve directly managing people). Support the rest of the team in providing delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. Managing supplier relationships and the procurement process for SaaS and hardware. Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include Rollout of, and migration to, a new identity provider mac OS and Windows MDM migration Rollout of a new device trust and posture compliance solution The replacement of insecure factors like SMS with phishing-resistant factors Office fit-outs, including tech like network infrastructure, AV and access control SaaS migrations for acquisitions, including Microsoft 365 to Google Workspace What you'll need Experience leading on a range of technical projects across various technologies and platforms. Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks. To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. Experience working with multiple teams and managing multiple stakeholders. Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices. Understanding at the API level of Mobile Device Management systems and principles. Experience with modern Identity & Access Management systems, including Okta, Microsoft Entra, JumpCloud, PingIdentity. Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML and Identity provisioning technologies such as SCIM. Understanding at a protocol level of Single Sign-On (SSO) and identity provisioning technologies such as OAuth, OIDC, SAML and SCIM Ability to explain technical concepts to non-technical, senior stakeholders. Experience mentoring less experienced team members. A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. Strong opinions on best practice and you challenge traditional norms, advocating for more modern, novel approaches. Should have: Experience with email gateway administration and email routing. Understanding of email security protocols and standards e.g. SPF, DKIM, DMARC etc. Experience using git and GitHub for code changes and CI/CD. Experience with Munki and AutoPkg for macOS software deployment Experience with Chocolatey and PowerShell for Windows software deployment A foundational understanding of programming and software engineering. Experience integrating different identity providers Nice to have: Familiarity with frontend and backend engineering, including languages such as TypeScript and Python, and frameworks such as React, Remix and Django. Familiarity with our security tooling - CrowdStrike EDR, Kolide, osquery, Zscaler Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you! Why else you'll love it here : Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership Visit our UK perks hub - Octopus Employee Benefits If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses . click apply for full job details
We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract. This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager. The Fund s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service. You will be part of our Digital team. We re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards. You will be part of a service team who love sharing knowledge and experience. We ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment. The responsibilities of the job include: Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service Proactively sharing learning across digital teams to support continuous improvement Creating service reports for a variety of stakeholders Wider stakeholder engagement and communication Managing service incidents through to resolution Maintaining service documentation and systems Identify service optimisation opportunities, and contribute to the implementation of proposed solutions. Interview Details: Interview Date: Week beginning 10 March 2026 Interview Format : Virtual Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations. We ll talk to you about where you are based and your working pattern if you get the job. If you would like an informal conversation about the role specifically, please contact: Janine Knox. Any questions about the recruitment process, please email the recruitment team. How to apply Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application so you should show how you meet them in your supporting statement. Essential Criteria: Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs. Hands-on experience of leading incident resolution and root cause analysis. Ability to produce service level dashboards, reports, and performance summaries for stakeholders. Experience of working with diverse stakeholders and communicating effectively. Ability to create and maintain accurate service documentation and system records. Knowledge of end-to-end digital platforms (web, mobile, databases etc). Work collaboratively in an agile or fast-paced environment. Desirable Criteria: Experience of manging service helpdesk software Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Jan 30, 2026
Full time
We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract. This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager. The Fund s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service. You will be part of our Digital team. We re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards. You will be part of a service team who love sharing knowledge and experience. We ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment. The responsibilities of the job include: Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service Proactively sharing learning across digital teams to support continuous improvement Creating service reports for a variety of stakeholders Wider stakeholder engagement and communication Managing service incidents through to resolution Maintaining service documentation and systems Identify service optimisation opportunities, and contribute to the implementation of proposed solutions. Interview Details: Interview Date: Week beginning 10 March 2026 Interview Format : Virtual Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations. We ll talk to you about where you are based and your working pattern if you get the job. If you would like an informal conversation about the role specifically, please contact: Janine Knox. Any questions about the recruitment process, please email the recruitment team. How to apply Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application so you should show how you meet them in your supporting statement. Essential Criteria: Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs. Hands-on experience of leading incident resolution and root cause analysis. Ability to produce service level dashboards, reports, and performance summaries for stakeholders. Experience of working with diverse stakeholders and communicating effectively. Ability to create and maintain accurate service documentation and system records. Knowledge of end-to-end digital platforms (web, mobile, databases etc). Work collaboratively in an agile or fast-paced environment. Desirable Criteria: Experience of manging service helpdesk software Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Deerfoot Recruitment Solutions Limited
City, London
Product Owner Full Time / Permanent Location: UK-based London, Manchester or Woking Hybrid working 2 days onsite Salary: 70k- 80k + Generous Benefits Package Security Clearance: BPSS / willing to undergo SC clearance (eligibility required) Deerfoot Recruitment is proud to be partnering with a globally recognised technology and digital transformation consultancy to recruit an experienced Product Owner . This is an excellent opportunity to work on high-impact digital programmes that shape how leading organisations serve their users. Why this role? This position offers the chance to sit at the heart of Agile delivery, influencing product direction and turning real user insight into meaningful outcomes. The Product Owner will work closely with stakeholders, designers, analysts and developers, championing user needs and ensuring teams deliver maximum value. What you'll be doing: Owning and evolving the product vision in collaboration with key stakeholders Acting as the primary voice of the customer for Agile delivery teams Creating, prioritising and refining product backlogs and user stories Translating user feedback into clear, actionable product improvements Supporting Agile best practice and helping teams deliver frequent, valuable releases What they're looking for: 7-8 years' experience as a Product Owner, Product Manager or Agile Business Analyst Strong understanding of Agile delivery (Scrum) and digital product lifecycles Hands-on experience with tools such as Jira and Confluence Confident stakeholder management skills in client-facing environments Experience with customer experience platforms (e.g. Salesforce) is beneficial What's in it for you? Hybrid working for improved work-life balance Opportunities to work on varied, meaningful digital transformation projects A supportive, inclusive environment that values wellbeing and diversity Clear pathways for professional growth and skills development If you're a Product Owner who enjoys delivering real value, influencing outcomes, and working in collaborative Agile teams, this role offers the chance to make a genuine impact. Product Owner / Agile Product Owner / Digital Product Owner / Senior Product Owner / Lead Product Owner / Product Manager (Agile) / Digital Product Manager / Product Delivery Manager / Product Owner / Business Analyst / Senior Agile Business Analyst / Lead Agile Business Analyst / Product Owner (Business Analysis) Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jan 30, 2026
Full time
Product Owner Full Time / Permanent Location: UK-based London, Manchester or Woking Hybrid working 2 days onsite Salary: 70k- 80k + Generous Benefits Package Security Clearance: BPSS / willing to undergo SC clearance (eligibility required) Deerfoot Recruitment is proud to be partnering with a globally recognised technology and digital transformation consultancy to recruit an experienced Product Owner . This is an excellent opportunity to work on high-impact digital programmes that shape how leading organisations serve their users. Why this role? This position offers the chance to sit at the heart of Agile delivery, influencing product direction and turning real user insight into meaningful outcomes. The Product Owner will work closely with stakeholders, designers, analysts and developers, championing user needs and ensuring teams deliver maximum value. What you'll be doing: Owning and evolving the product vision in collaboration with key stakeholders Acting as the primary voice of the customer for Agile delivery teams Creating, prioritising and refining product backlogs and user stories Translating user feedback into clear, actionable product improvements Supporting Agile best practice and helping teams deliver frequent, valuable releases What they're looking for: 7-8 years' experience as a Product Owner, Product Manager or Agile Business Analyst Strong understanding of Agile delivery (Scrum) and digital product lifecycles Hands-on experience with tools such as Jira and Confluence Confident stakeholder management skills in client-facing environments Experience with customer experience platforms (e.g. Salesforce) is beneficial What's in it for you? Hybrid working for improved work-life balance Opportunities to work on varied, meaningful digital transformation projects A supportive, inclusive environment that values wellbeing and diversity Clear pathways for professional growth and skills development If you're a Product Owner who enjoys delivering real value, influencing outcomes, and working in collaborative Agile teams, this role offers the chance to make a genuine impact. Product Owner / Agile Product Owner / Digital Product Owner / Senior Product Owner / Lead Product Owner / Product Manager (Agile) / Digital Product Manager / Product Delivery Manager / Product Owner / Business Analyst / Senior Agile Business Analyst / Lead Agile Business Analyst / Product Owner (Business Analysis) Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
