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Nicholas Associates
Lead Software Test Engineer
Nicholas Associates Warwick, Warwickshire
Job Title: Lead Software Test Engineer Salary: 55,000 - 65,000 per annum Contract: Full-Time Location: Warwick, UK, hybrid 2-3 days in our Warwick office About the Role: Nicholas Associates have an excellent opportunity for a talented Lead Software Test Engineer, to join an award-winning & innovative tech client in Warwick. You will be responsible for testing mobile apps and embedded software, for our client's unique range of products. You will take a lead in our software test team, guiding staff, setting standards in process & defining the scope of testing. You will work closely with the development team and be part of our strong development department which includes electronics hardware, embedded software and mobile & web apps. In addition to manual product testing, you will be involved in other elements of testing such as backend services which support the application, unit testing and cloud applications. The work you do will be crucial to the success of our products from an application, product and services perspective. Key Responsibilities: Own and execute software testing and create test plan documentation for mobile app, web app & REST API's Champion and improve best practices to enhance testing strategies and product quality Collaborate with developers and stakeholders to ensure requirements are understood and are testable Contribute to the Continuous Integration pipeline by running component builds Create test stories with input from the specification and input from developers Perform manual testing on our mobile apps such as feature, regression and stress testing Creating and performing automated unit tests on code and API's Perform testing and checking on embedded code Documenting results and working with the developers to resolve issues to root cause. Essential Skills & Experience: Strong problem-solving, analytical and technical troubleshooting skills Solid knowledge and experience developing test plans and regression test suites Experience of running tests for functionality, usability, performance & REST API's Implementation of test systems and tools Experience with containerised solutions such as Docker Experience with test case management systems such as TestRail etc. Experience with defect management Excellent verbal and written communication skills Ability to work independently and be self-directed Hold ISTQB or equivalent certifications Hold a Bachelor's degree in Computer Science or related discipline Experience of mentoring and guiding a small team. Desirable Skills/Experience: Experience of unit testing Experience of testing both iOS and Android mobile applications Testing of embedded software in products Generating documentation for both internal and external use Automation Testing (e.g. Appium). Why Join Us? The opportunity to work in a dynamic, innovative environment. Hybrid working arrangements. A benefits package including: Pension; Comprehensive healthcare through AXA; 24/7 On-line GP support A share scheme 25 Days Annual Holiday, plus 8 Public Bank Holidays A supportive team culture with regular team events and professional development opportunities Discount schemes including software services discounts Free car parking on-site About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
May 09, 2026
Full time
Job Title: Lead Software Test Engineer Salary: 55,000 - 65,000 per annum Contract: Full-Time Location: Warwick, UK, hybrid 2-3 days in our Warwick office About the Role: Nicholas Associates have an excellent opportunity for a talented Lead Software Test Engineer, to join an award-winning & innovative tech client in Warwick. You will be responsible for testing mobile apps and embedded software, for our client's unique range of products. You will take a lead in our software test team, guiding staff, setting standards in process & defining the scope of testing. You will work closely with the development team and be part of our strong development department which includes electronics hardware, embedded software and mobile & web apps. In addition to manual product testing, you will be involved in other elements of testing such as backend services which support the application, unit testing and cloud applications. The work you do will be crucial to the success of our products from an application, product and services perspective. Key Responsibilities: Own and execute software testing and create test plan documentation for mobile app, web app & REST API's Champion and improve best practices to enhance testing strategies and product quality Collaborate with developers and stakeholders to ensure requirements are understood and are testable Contribute to the Continuous Integration pipeline by running component builds Create test stories with input from the specification and input from developers Perform manual testing on our mobile apps such as feature, regression and stress testing Creating and performing automated unit tests on code and API's Perform testing and checking on embedded code Documenting results and working with the developers to resolve issues to root cause. Essential Skills & Experience: Strong problem-solving, analytical and technical troubleshooting skills Solid knowledge and experience developing test plans and regression test suites Experience of running tests for functionality, usability, performance & REST API's Implementation of test systems and tools Experience with containerised solutions such as Docker Experience with test case management systems such as TestRail etc. Experience with defect management Excellent verbal and written communication skills Ability to work independently and be self-directed Hold ISTQB or equivalent certifications Hold a Bachelor's degree in Computer Science or related discipline Experience of mentoring and guiding a small team. Desirable Skills/Experience: Experience of unit testing Experience of testing both iOS and Android mobile applications Testing of embedded software in products Generating documentation for both internal and external use Automation Testing (e.g. Appium). Why Join Us? The opportunity to work in a dynamic, innovative environment. Hybrid working arrangements. A benefits package including: Pension; Comprehensive healthcare through AXA; 24/7 On-line GP support A share scheme 25 Days Annual Holiday, plus 8 Public Bank Holidays A supportive team culture with regular team events and professional development opportunities Discount schemes including software services discounts Free car parking on-site About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Engine by Starling
Android Engineer - Engine by Starling
Engine by Starling
Locations: London, Manchester & Cardiff At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and a year ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to banking worldwide. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good. As an Engineer you will: Contribute to our award winning Android app and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good You are empowered to make the decisions necessary for the project and to provide insight to the team leads. You'll also be working closely with other Android engineers with a variety of experience levels and interests, helping us improve and develop our Android app, CI automations and tooling. You'll be committing, reviewing and shipping new code right from the first week! Requirements As an Android engineer, you'll report to and catch-up regularly with a mobile lead engineer who will support you on your journey in Engine. We have a strong collaborative and open culture here so you'll find support outside your team too. As a fully digital bank, we are looking for engineers that are able to understand and prioritise security when implementing new features, fixing bugs or making technical improvements, across all the layers. Our team is designing, building and releasing new screens every day, for this reason we are interested in people with a particular focus on Accessibility along with writing clean and maintainable code. The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building the code, shipping and maintaining it, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our aim is to deliver stable, resilient and high quality code, that is why testing is another key quality we look for when expanding our team. We use Espresso to write our UI/E2E Test and JUnit to write our Unit Tests across all layers of the application, as well as manually test all features before they go into production. We also work closely with QA engineers to ensure we have an additional level of testing when working on complex feature delivery. The Android world At Engine, we are proud to be working with some of the latest technologies in the industry. When adopting new technologies we always consider as a team whether it's the best choice for our product and our users. We are currently in the process of building a number of SDKs for our clients utilising the modules we've already created in the Starling UK App. We'll be using these to support the development of an app in Romania with Salt Bank and build an entirely new banking app for one of our partners in Australia called AMP Bank, a really exciting opportunity! In the Engine SDKs we generally aim to use the latest technology as our clients would expect, but, we also rely heavily on the existing Starling codebase which uses some older libraries too, so you'll need a good understanding of a wide range of libraries and technologies. We use Dagger, Realm, Retrofit, Coil, Compose, Coroutines and Compose, but there's still a lot of work to do migrating from XML layouts and RxJava2. Building SDKs that we plan to launch internationally can present some new challenges, so if you've ever had experience maintaining a library, contributing to OSS, or have dealt with Internationalisation we'd love to hear about it. If that's all new to you, don't worry, we're learning too! We want our app to look great for the Android platform and have worked closely with our designers to set up a component library and have themed our app accordingly. Feature parity is important to us so Android and iOS apps are often built alongside each other. As a team we meet together every week to talk through pain points and potential improvements we'll like to make to the project. We regularly meet in real life to attend conferences and meet-ups together too! Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes Take home technical test (no time limit) Technical face to face: 1.5 hours Final Interview: 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process . click apply for full job details
May 06, 2026
Full time
Locations: London, Manchester & Cardiff At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and a year ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to banking worldwide. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good. As an Engineer you will: Contribute to our award winning Android app and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good You are empowered to make the decisions necessary for the project and to provide insight to the team leads. You'll also be working closely with other Android engineers with a variety of experience levels and interests, helping us improve and develop our Android app, CI automations and tooling. You'll be committing, reviewing and shipping new code right from the first week! Requirements As an Android engineer, you'll report to and catch-up regularly with a mobile lead engineer who will support you on your journey in Engine. We have a strong collaborative and open culture here so you'll find support outside your team too. As a fully digital bank, we are looking for engineers that are able to understand and prioritise security when implementing new features, fixing bugs or making technical improvements, across all the layers. Our team is designing, building and releasing new screens every day, for this reason we are interested in people with a particular focus on Accessibility along with writing clean and maintainable code. The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building the code, shipping and maintaining it, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our aim is to deliver stable, resilient and high quality code, that is why testing is another key quality we look for when expanding our team. We use Espresso to write our UI/E2E Test and JUnit to write our Unit Tests across all layers of the application, as well as manually test all features before they go into production. We also work closely with QA engineers to ensure we have an additional level of testing when working on complex feature delivery. The Android world At Engine, we are proud to be working with some of the latest technologies in the industry. When adopting new technologies we always consider as a team whether it's the best choice for our product and our users. We are currently in the process of building a number of SDKs for our clients utilising the modules we've already created in the Starling UK App. We'll be using these to support the development of an app in Romania with Salt Bank and build an entirely new banking app for one of our partners in Australia called AMP Bank, a really exciting opportunity! In the Engine SDKs we generally aim to use the latest technology as our clients would expect, but, we also rely heavily on the existing Starling codebase which uses some older libraries too, so you'll need a good understanding of a wide range of libraries and technologies. We use Dagger, Realm, Retrofit, Coil, Compose, Coroutines and Compose, but there's still a lot of work to do migrating from XML layouts and RxJava2. Building SDKs that we plan to launch internationally can present some new challenges, so if you've ever had experience maintaining a library, contributing to OSS, or have dealt with Internationalisation we'd love to hear about it. If that's all new to you, don't worry, we're learning too! We want our app to look great for the Android platform and have worked closely with our designers to set up a component library and have themed our app accordingly. Feature parity is important to us so Android and iOS apps are often built alongside each other. As a team we meet together every week to talk through pain points and potential improvements we'll like to make to the project. We regularly meet in real life to attend conferences and meet-ups together too! Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes Take home technical test (no time limit) Technical face to face: 1.5 hours Final Interview: 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process . click apply for full job details
Context Recruitment Limited
Service Desk Engineer
Context Recruitment Limited
Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
May 02, 2026
Full time
Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
Context Recruitment
Service Desk Engineer
Context Recruitment Preston On The Hill, Cheshire
Service Desk Engineer - Preston Brook 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
Apr 30, 2026
Full time
Service Desk Engineer - Preston Brook 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
SmartSourcing Ltd
It Support Analyst
SmartSourcing Ltd Tilshead, Wiltshire
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Apr 30, 2026
Full time
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

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