Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 11, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
The Mission Innovation is broken. The systems built to create and protect ideas can't keep up with the pace of change. At Ankar, we're building the AI operating system for innovation - tools that don't exist yet, for people who invent things that don't exist yet. Your role is equally pioneering: design and build the talent systems that will scale a category-defining company from Series A to market leader. What You'll Do Talent Pipeline Building & Management (50%) Build target candidate lists for immediate and strategic hires: identify top tier candidates each critical talent pool (Engineering & Product OR GTM & Sales) Test and iterate on sourcing approaches: traditional channels (LinkedIn Recruiter, AI sourcing tools, etc) and non-traditional tactics (recruiting through events/webinar, leveraging customer networks, communities, etc) Conduct ongoing outreach to passive candidates who aren't actively looking but would be exceptional match for Ankar's mission and culture - build relationships before roles open Create "talent communities" for hard-to-fill specializations: stay top-of-mind through thoughtful touchpoints, relevant content sharing, and authentic relationship building Move strategic candidates through the pipeline: awareness interest readiness, so when roles open you have pre-qualified, warm talent ready to engage immediately End-to-End Hiring Execution (50%) Own the complete candidate journey for a few active searches simultaneously: multi-channel sourcing, screening, interview coordination, candidate prep, offer positioning, and close Design assessment frameworks that reliably predict cultural match: extreme ownership, zero-to-one mentality, comfort with productive tension, intellectual humility paired with deep expertise Create candidate experiences that reflect our contrarian, first-principles culture - candidates should leave interviews thinking "this company is different" Embed with teams to understand nuanced requirements beyond what's written in JDs How You Work First-principles thinker: You question inherited wisdom and design solutions tailored to specific constraints Extreme ownership: You don't wait to be told what to do. If something's broken, you fix it Comfortable with productive tension: You can handle frequent changes and see them as opportunities, not obstacles Intellectually humble: You seek feedback, iterate quickly, and admit when your hypothesis was wrong High analytical rigor: You use data to make decisions but don't let perfect be the enemy of good Requirements: 3-5 years building hiring systems in high-growth environments (recruiting or talent operations delivery roles) Demonstrated ability to hire for technical, commercial, or specialized roles where you had to learn the domain from scratch Track record of hiring in ambiguous, zero-to-one contexts (early-stage startups, new market expansions, or building new functions within larger companies)
Feb 28, 2026
Full time
The Mission Innovation is broken. The systems built to create and protect ideas can't keep up with the pace of change. At Ankar, we're building the AI operating system for innovation - tools that don't exist yet, for people who invent things that don't exist yet. Your role is equally pioneering: design and build the talent systems that will scale a category-defining company from Series A to market leader. What You'll Do Talent Pipeline Building & Management (50%) Build target candidate lists for immediate and strategic hires: identify top tier candidates each critical talent pool (Engineering & Product OR GTM & Sales) Test and iterate on sourcing approaches: traditional channels (LinkedIn Recruiter, AI sourcing tools, etc) and non-traditional tactics (recruiting through events/webinar, leveraging customer networks, communities, etc) Conduct ongoing outreach to passive candidates who aren't actively looking but would be exceptional match for Ankar's mission and culture - build relationships before roles open Create "talent communities" for hard-to-fill specializations: stay top-of-mind through thoughtful touchpoints, relevant content sharing, and authentic relationship building Move strategic candidates through the pipeline: awareness interest readiness, so when roles open you have pre-qualified, warm talent ready to engage immediately End-to-End Hiring Execution (50%) Own the complete candidate journey for a few active searches simultaneously: multi-channel sourcing, screening, interview coordination, candidate prep, offer positioning, and close Design assessment frameworks that reliably predict cultural match: extreme ownership, zero-to-one mentality, comfort with productive tension, intellectual humility paired with deep expertise Create candidate experiences that reflect our contrarian, first-principles culture - candidates should leave interviews thinking "this company is different" Embed with teams to understand nuanced requirements beyond what's written in JDs How You Work First-principles thinker: You question inherited wisdom and design solutions tailored to specific constraints Extreme ownership: You don't wait to be told what to do. If something's broken, you fix it Comfortable with productive tension: You can handle frequent changes and see them as opportunities, not obstacles Intellectually humble: You seek feedback, iterate quickly, and admit when your hypothesis was wrong High analytical rigor: You use data to make decisions but don't let perfect be the enemy of good Requirements: 3-5 years building hiring systems in high-growth environments (recruiting or talent operations delivery roles) Demonstrated ability to hire for technical, commercial, or specialized roles where you had to learn the domain from scratch Track record of hiring in ambiguous, zero-to-one contexts (early-stage startups, new market expansions, or building new functions within larger companies)
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a dynamic Head of Aftermarket Product & Growth Strategy to lead the future direction of our Aftermarket Commodities portfolio. Reporting to the Director of CI Aftermarket, this is a pivotal leadership role responsible for shaping innovative solutions across our product support, in order to elevate customer value and strengthen our competitive edge, in both the short and long term. Job Description: The Head of Aftermarket Product & Growth Strategy will hold the leadership role responsible for designing and executing forward thinking growth strategies that deliver sustainable, profitable growth for both Finning and Caterpillar. Through strong portfolio leadership, data driven insight, and cross functional collaboration, you will drive the development of differentiated value propositions, embed new commercial models, and accelerate market adoption of aftermarket programs.This is a great opportunity to influence long term strategic direction, lead a high performing team, and act as a key catalyst for business growth and strengthened OEM partnership performance. Key Responsibilities: Lead and develop a high performing Aftermarket Product Management team. Shape product and portfolio strategy with a focus on CAT Yellow commodities. Deliver profitable sales growth through strong commercial planning and GTM execution. Use market, customer and competitor insight to drive innovation and commercial decisions. Own pricing strategy and support long term portfolio growth plans. Build strong relationships with senior Caterpillar and internal stakeholders to align on product support and strategic priorities. Knowledge, Skills and Experience: 7+ years' experience in the heavy equipment industry. Proven senior sales leadership. Background in product, portfolio or strategic management. Strong understanding of aftermarket commodities, parts lifecycles and value-based solution development. Solid understanding of OEM-dealer dynamics, particularly incentive structures and product support frameworks. Experience working with Caterpillar machines or engines (advantageous). Strong commercial acumen and expertise in pricing, GTM strategy and aftermarket solutions. Excellent stakeholder, analytical and leadership skills. Degree or equivalent professional experience. What We Offer: In addition to a competitive salary, bonus, car allowance, 25 days holiday, life insurance and up to 7% pension, you will benefit from: Comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and developmentAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Feb 24, 2026
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a dynamic Head of Aftermarket Product & Growth Strategy to lead the future direction of our Aftermarket Commodities portfolio. Reporting to the Director of CI Aftermarket, this is a pivotal leadership role responsible for shaping innovative solutions across our product support, in order to elevate customer value and strengthen our competitive edge, in both the short and long term. Job Description: The Head of Aftermarket Product & Growth Strategy will hold the leadership role responsible for designing and executing forward thinking growth strategies that deliver sustainable, profitable growth for both Finning and Caterpillar. Through strong portfolio leadership, data driven insight, and cross functional collaboration, you will drive the development of differentiated value propositions, embed new commercial models, and accelerate market adoption of aftermarket programs.This is a great opportunity to influence long term strategic direction, lead a high performing team, and act as a key catalyst for business growth and strengthened OEM partnership performance. Key Responsibilities: Lead and develop a high performing Aftermarket Product Management team. Shape product and portfolio strategy with a focus on CAT Yellow commodities. Deliver profitable sales growth through strong commercial planning and GTM execution. Use market, customer and competitor insight to drive innovation and commercial decisions. Own pricing strategy and support long term portfolio growth plans. Build strong relationships with senior Caterpillar and internal stakeholders to align on product support and strategic priorities. Knowledge, Skills and Experience: 7+ years' experience in the heavy equipment industry. Proven senior sales leadership. Background in product, portfolio or strategic management. Strong understanding of aftermarket commodities, parts lifecycles and value-based solution development. Solid understanding of OEM-dealer dynamics, particularly incentive structures and product support frameworks. Experience working with Caterpillar machines or engines (advantageous). Strong commercial acumen and expertise in pricing, GTM strategy and aftermarket solutions. Excellent stakeholder, analytical and leadership skills. Degree or equivalent professional experience. What We Offer: In addition to a competitive salary, bonus, car allowance, 25 days holiday, life insurance and up to 7% pension, you will benefit from: Comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and developmentAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
