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_Please include a CV AND cover letter with your application. Thank you._ Background Prismatic is a technology development company, specialising in the design, manufacture and delivery of innovative, high value aerospace products and systems. Prismatic is a subsidiary of BAE systems, led by a technically and commercially focused team. Our cutting-edge systems (such as the high-altitude PHASA-35) have clear commercial value, are developed at pace and address critical customer needs. Job Title - Electronic Design Technical Authority We are seeking a highly experienced Electronic Design TA to oversee the development and integration of electronics for our High-Altitude Pseudo-Satellite (HAPS) programme. This is a key technical leadership role responsible for delivering reliable, lightweight, and efficient avionics hardware for stratospheric autonomous platforms in a mission-critical aerospace/defence environment. Tasks and Accountabilities Key Responsibilities: Reporting to the Avionics Team Lead and operating under delegated authority from the Chief Engineer, you will act as the design authority for avionics electronics hardware. This is an individual-contributor role with no line-management responsibility, combining hands-on design with technical leadership and mentoring. Technical Leadership: Develop and release avionics hardware systems, including but not limited to: Power distribution and management units Flight computers and control electronics Navigation and sensor interfaces Data acquisition and communication interfaces Carry out detailed design on electronics architecture, PCB layout, component selection, and supplier engagement for bespoke avionics solutions. Work closely with embedded software and firmware engineers to define interfaces, carry out unit level testing and resolve integration issues. Apply appropriate design assurance practices, including requirements traceability, component selection, thermal assessment, EMC considerations, design-for-manufacture, design-for-test, verification planning and maintenance of design records. Working with the team, design high level performance electronics for our product which will need to deal with extreme environments. Coach and develop team members to continuously develop the avionics design teams' capabilities. Other job-related tasks when the programme deems it necessary Promote a culture of safety, technical integrity, and continuous improvement. Project Delivery: Collaborate with systems engineering, software, integration, and airframe teams to ensure successful end-to-end avionics integration. Lead design reviews (PDR, CDR) and hardware acceptance processes. Support planning, scheduling, and reporting of avionics deliverables against programme milestones. Undertake any other reasonable duties as required by the business and directed by line management. Requirements Essential: Degree in Electronics, Electrical Engineering, Aerospace Engineering, or a related discipline. Proven delivery of complex electronic hardware from requirements through verification and release. Mixed-signal, digital and power electronics design experience. Schematic capture, PCB design or layout review, component selection and circuit analysis. Design, integration and debugging of embedded interfaces and data buses, such as CAN, RS-485 and Ethernet. Practical laboratory bring-up, fault-finding and verification experience. Experience producing robust design evidence for a high-reliability product environment. Ability to lead technical reviews and mentor other engineers Desirable: Aerospace, defence, space, UAV or other safety- or mission-critical product experience. DO-254 or comparable hardware assurance experience. Environmental qualification experience, including thermal, EMC and vibration considerations. Hands-on embedded firmware development. Supplier engagement, design-for-manufacture and production-release experience Eligible for UK Security Clearance (SC or DV). Personal Attributes: Strong technical leadership and mentoring skills with a hands-on approach. Excellent communication and documentation capabilities. Proactive, detail-oriented, and capable of thriving in a fast-paced, cross-functional environment. Committed to high standards of quality, safety, and performance. Additional Information: UK-based and other locations including Domestic and International Assignments. What We Offer We're proud to offer a competitive package and a range of benefits designed to support your career and wellbeing, including: Location: Alton (Hampshire), UK. Contract: Permanent, 37.5 hours per week (excluding breaks). Hybrid working (where applicable), giving you the flexibility to balance time between home and our offices (norm is 3 days a week). Salary: £55,000-£65,000 - dependent on experience. Bonus: Non contractual company performance related bonus. Pension: 10% company contribution, plus salary exchange options for AVCs. Green Benefits: Access to our Green Car/EV scheme via salary exchange. Annual Leave: 25 days plus bank holidays (rising to 28 days after 3 years' service). Employee Schemes: Eligibility for the BAE Systems Share Incentive Scheme, Company Performance Free Share awards, Cycle to Work scheme, and a Halfords Trade Discount Card. Community & Culture: Social and employee engagement activities through our Prismatic Pulse group. Wellbeing: Access to Occupational Health support, including an Employee Assistance Programme (EAP). How to Apply To apply, please send your CV and a covering email to . In your application, please confirm: That you have the right to work in the UK and can commute to the job's location of work. That you have been a UK resident for at least 5 years and can meet any required background checks (or security clearance requirements where applicable). Your salary expectations for the role. Your availability or current notice period. Inclusion We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our team and is vital to the work we do. Proud to Support the Armed Forces Community We are proud signatories of the Armed Forces Covenant and holders of the Bronze Award, demonstrating our commitment to supporting those who serve and have served. We recognise that the discipline, teamwork, problem-solving skills, and resilience gained through military life are a huge asset to our organisation. That's why we actively encourage applications from veterans, reservists, and the partners and families of those serving. If you've served in any capacity, or supported someone who has, we'd love to hear from you. Pay: £55,000.00-£65,000.00 per year Benefits: On-site parking Ability to commute/relocate: Alton GU34 2QE: reliably commute or plan to relocate before starting work (required) Application question(s): Do you have a min. of 5 years residency in the UK and would you be able to obtain security clearance? What is your current notice period? What are your salary requirements for this role or expectations (which are in line with your experience)? Experience: design authority: 5 years (required) Work authorisation: United Kingdom (required) Work Location: In person

Head of AI Solutions, COO Technology - MD (C16) page is loaded Head of AI Solutions, COO Technology - MD (C16)Applylocations: London United Kingdomposted on: Posted Todayjob requisition id: Citi's COO Technology organization is building one of the most consequential AI platforms in global financial services - and this is the role that leads it.The Head of AI Solutions is a newly created, executive-level position with a clear mandate: architect a unified AI strategy, build a world-class engineering team, and deliver production-grade AI at scale across the operational nerve center of a global bank. This is not a coordination or advisory role. It is a builder's role - one with the budget, the mandate, and the organizational reach to make it real.You will own the AI strategy and delivery capability across a $200M+ technology portfolio spanning some of the most operationally complex domains in banking: KYC, fraud detection, wholesale lending operations, global reconciliations, cash management, payments control, non-financial regulatory reporting, payroll, and international operations . The scale is significant, the problems are highly complex at this stage, and the impact is direct - the solutions you build will influence how trillions of dollars in transactions flow daily, how regulatory risk is managed, and how Citi's operational infrastructure evolves over the next decade.Unlike a role at a pure-play technology company, you will be solving AI challenges where failure has regulatory and systemic consequence - and where success reshapes the economics and resilience of critical global operations. The ambiguity is real, the stakes are high, and the opportunity for lasting impact is unmatched.This role reports directly to the Head of COO Technology. Responsibilities: AI Strategy & Platform Architecture: Define and own the multi-year AI strategy for the COO Technology portfolio; translate business intent into a concrete, milestone-driven execution roadmap with measurable outcomes Develop architecture blueprints and end-to-end systems design for Generative AI and agentic workflows across diverse operational domains Build the shared AI platform - reusable models, tooling, guardrails, evaluation frameworks, and accelerators - that reduces duplication, lowers cost, and enables faster adoption across COO Establish and enforce engineering standards, architectural guardrails, and development patterns across all AI initiatives Define a rigorous total cost of ownership model for developing, deploying, and sustaining AI in production Identify and evaluate emerging GenAI technologies, foundation models, and agent frameworks - and make deliberate, defensible decisions on where to build, buy, or partner Production AI Delivery at Enterprise Scale Lead end-to-end delivery of AI solutions across high-complexity, regulated operational environments - from architecture through production deployment, monitoring, and continuous improvement Drive the agentic product development lifecycle: runtime harness design, evaluation frameworks, human-in-the-loop workflows, feedback loops, and production readiness criteria Manage cross-functional delivery spanning engineering, product, data, architecture, cyber, risk & compliance, and operations Proactively identify and resolve dependencies, critical path risks, and systemic delivery blockers; ensure on-time, on-budget execution Ensure all AI solutions meet production-grade standards: stability, scalability, auditability, explainability, and regulatory compliance Executive Partnership & AI Governance Serve as the senior AI executive point of contact for COO function leads - partnering directly with the Heads of Core Operations Technology, Shared Services Technology, and Controls Technology Lead AI governance forums and Architecture Review Boards; establish clear decision rights and review cadences across the portfolio Translate complex technical realities into clear, compelling narratives for senior non-technical audiences - including COO, CIO, and regulatory stakeholders Develop executive-level communications - steering committee materials, portfolio dashboards, and milestone tracking - that improve decision velocity and reduce execution risk Ensure full adherence to Citi's internal policies, risk and control frameworks, model risk management (MRM) standards, and applicable regulatory requirements Building the AI Engineering Organization Build, structure, and lead a high-performing AI engineering function aligned to COO's operational priorities - including team topology, operating model, and career pathways Foster a culture of technical excellence, intellectual curiosity, and pragmatic innovation: engineers who ship production solutions, not prototypes Own and manage the AI technology portfolio budget ( $200M), driving disciplined funding allocation, financial transparency, and cost-to-serve accountability Lead productivity and efficiency programs with measurable targets across cycle time, quality, throughput, and engineering leverage Define and optimize vendor and partner strategy, including strategic AI platform partnerships (e.g., Google, Anthropic), third-party tooling, and outsourced delivery models Qualifications: 15+ years of experience in Technology - Required: Generative AI & LLM Engineering: Deep, hands-on expertise in large language models including model selection, fine-tuning, prompt engineering, retrieval-augmented generation (RAG), vector database design, and evaluation methodologies. You understand how models behave in production, not just in demos. Agentic Systems Design:Proven experience designing and deploying multi-agent architectures and orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI); tool-use patterns, human-in-the-loop workflows, and agentic safety at enterprise scale AI/ML Engineering & MLOps: Full AI/ML lifecycle ownership: training pipelines, model deployment, versioning, monitoring, drift detection, observability (e.g., Weights & Biases, Arize), and lifecycle management using platforms such as MLflow, Vertex AI, or SageMaker Cloud AI Platforms: Demonstrated deployment of AI workloads on AWS, GCP, and/or Azure including managed ML services, scalable inference infrastructure, and vector stores Programming & Frameworks: Strong Python proficiency; working knowledge of PyTorch or TensorFlow; applied experience with AI application frameworks (LangChain, LlamaIndex, or equivalents) Enterprise AI Architecture: Designing AI systems for regulated production environments: data security, model explainability, audit logging, access controls, and integration with legacy systems Leadership & Delivery - Required: 15+ years in technology, with a proven record of leading large-scale engineering organizations through build-out and transformation 10+ years of management experience, including direct leadership of senior engineers and architects, and management of managers across global teams Demonstrated delivery of enterprise AI solutions with realized measurable business outcomes - not just successful pilots or proofs of concept Experience managing large, complex technology budgets ($50M+) with accountability for financial transparency and ROI Track record of operating effectively in matrixed, cross-functional organizations at the intersection of technology and operations Domain & Contextual Knowledge - Strongly Preferred Deep familiarity with financial services operations and the regulatory landscape - particularly KYC/AML, fraud, reconciliations, and regulatory reporting Strong understanding of model risk management (MRM) and what it takes to move AI from development to production under regulatory scrutiny Experience engaging with strategic technology partners (cloud providers, AI platform companies) at an executive level Leadership Profile You build platforms, not point solutions - you instinctively seek the reusable, the shared, the scalable You are equally credible in a deep technical architecture review and a board-level strategy discussion You attract, develop, and retain strong technical talent - engineers want to work for you because they grow You operate with clarity and urgency in ambiguous environments; complexity energizes rather than paralyzes you You communicate with precision - you can make a complex AI architecture concept land with a CRO, a COO, and a principal engineer, and you do it differently for each Education: Bachelors required; Master's in CS, AI/ML, or related field preferred What success looks like: In the first year, we expect the successful candidate to: Establish the AI engineering team and operating model - hire and structure a high-performing team with clear roles, responsibilities, and a strong culture Deliver 3+ production-grade agentic AI systems across priority COO domains, with measurable operational impact (cost, speed, quality, or risk reduction) Launch the shared AI platform - reusable RAG infrastructure, evaluation frameworks, and common tooling adopted across COO Technology Define and align the multi-year AI roadmap with COO function leads and the Head of COO Technology, with clear prioritization, milestones, and funding allocation Establish AI governance - Architecture Review Boards, model risk processes, and compliance frameworks embedded in the delivery lifecycle Why this role Scale that is rare. You will build AI capabilities across one of the world's most operationally complex banking platforms - with direct, measurable impact on how trillions of dollars in transactions are processed, controlled, and reported daily. Greenfield mandate. The team, the platform, and the strategy are yours to define. You will set the architectural direction, the engineering culture, and the standards that govern AI across the COO portfolio. Uniquely hard problems . click apply for full job details

Nord Anglia Education is the world's leading premium international schools organization. Our over 90 international schools are located in the Americas, Europe, China, South East Asia and the Middle East. Together, they educate more than 100,000 students from kindergarten through to the end of secondary education. Although each Nord Anglia Education is unique in character and tailored to meet the needs of their specific location, all our over 22,000 employees around the world engaged in the common vision and mission. Our vision to shape a generation of creative and resilient global citizens that will change our world for the better. Our mission is to be the most forward-thinking, technology-enabled educators in the world, using our global reach and world-class teachers to create a learning experience like no other. Most of the Nord Anglia schools benefit from our performing arts collaboration with The Juilliard School as well as our Global Campus, which offers unique global experiences for students at every age. Many of our schools will also benefit from our new approach to teaching STEAM subjects (science, technology, engineering, arts and math) through our collaboration with the Massachusetts Institute of Technology (MIT). Our goal as the leading international schools organization is to provide an education so that students can succeed academically, socially and personally. Our schools educate students from preschool to the end of secondary education. Curricula taught in our schools include the English National Curriculum, International Baccalaureate, American Curriculum, Swiss Curriculum, French Curriculum and Shanghai National Curriculum. PAYROLL SPECIALIST LOCATION: Hybrid JOB PURPOSE The ideal candidate will play a key role in delivering accurate, compliant, and efficient payroll processing while partnering with HR and Finance teams to address employee needs and drive operational excellence. This position also supports the Regional HR Operations and Compliance Manager in standardizing payroll practices across all U.S. locations. REPORTING TO: Regional HR Ops and Compliance Manager, US JOB RESPONSIBILITIES Payroll Processing - Process bi-weekly and semi-monthly payrolls for our locations across multiple states, ensuring accuracy in calculation of wages, timeliness, and compliance with federal and state laws. - Manage payroll for hourly and salaried employees, including data imports and processing adjustments as needed. - Audit payroll data and review previews prior to submission to ensure completeness and accuracy. - Provide schools with reporting tools to support payroll data review and analysis. Compliance and Reporting - Stay current with federal and state payroll regulations and ensure compliance across all locations. - Support with tax registrations for Withholding, Unemployment, and FMLA programs. - Support garnishment processes and ensure adherence to all withholding orders and legal requirements. - Prepare and submit statistical payroll reports to government agencies, including the Bureau of Labor Statistics and U.S. Census Bureau, as required. - Manage unemployment claims, including timely responses and coordination with state agencies to ensure compliance and accurate reporting. Benefits and Deductions - Manage payroll deductions upload to ADP, related to employee benefits, including 401(k) deferral contribution changes and loans. - Work closely with Benefits Manager to reconcile any discrepancies between payroll and benefits records. - Process all benefit-related and ancillary payroll deductions after data entry by the Benefits team, ensuring accuracy and timely integration into payroll. - Process supplemental pay for employees on the New York Paid Family Leave program as provided by the Benefits Manager. - Process the Carrot fertility program benefit and processing gross ups for taxable events as per tax regulations. Audit and Reporting Support - Prepare payroll data for the annual workers' compensation audits, 401-K, DOL reporting and any other internal reports as needed. - Maintain confidentiality and security of payroll data in compliance with company policies. - Assist with internal and external payroll audits, providing documentation and resolving discrepancies. - Reconcile payroll data to ensure accuracy and compliance with federal, state, and local regulations. - Generate regular and ad-hoc payroll reports for HR, Finance, and leadership, highlighting trends and exceptions. - Collaborate with Finance/Accounting on internal controls, audit readiness, and compliance initiatives. - Identify opportunities to improve payroll reporting, analytics, and process efficiency. Project and Improvements - Collaborate with HR leads at the schools to provide training and guidance on the HRIS system, ensuring accurate data entry and seamless payroll integration. - Participate in HRIS system enhancements, including PTO accruals, holiday table updates, and payroll automation projects. - Support payroll integration for new acquisitions, ensuring smooth transition and compliance with company standards. JOB REQUIREMENTS - Bachelor in related field (Business, HR, Business or related field) or equivalent years of experience working on Payroll. - Minimum of 5 years of demonstrated solid Payroll Processing experience, preferably in a multicultural environment (and preferably experience working with a multi-state environment) - Extensive knowledge of using and implementing payroll systems and software (UKG, Kronos, Success Factors and related systems.) - Knowledge of federal and state payroll regulations, particularly in Florida, Texas, Massachusetts, Illinois and New York. - Technical ability to work with multiple sources of data, drive data imports & process automation. - Experience supporting audits and processing benefit deductions. - Advanced Excel skills, including pivot tables and v-lookup for payroll data analysis and reporting purposes. - High level of accuracy, confidentiality, and attention to detail. - Strong communication skills and the ability to collaborate effectively with cross-functional teams. - Experience of working in HR/Payroll in a global organization - Experience using HRIS/ Payroll systems - Experience in education or similar industries. - Bilingual Spanish English - Demonstrated experience using analytics to drive business objectives - Experience of supporting corporate/Head Office functions COMPETENCIES Communicate with Impact Collaborate with Empathy Make Considered Decisions Embrace Change

Reporting to: SVP, Navan Events Scope: United Kingdom and Europe About the role: Navan Events is bringing together its meetings and events businesses under a unified, technology-enabled operating model. We are building a scalable managed-services organisation that combines Navan technology with deep event expertise. The VP, Event Management is the senior operating leader accountable for client delivery, commercial performance (gross margin, operating expense, workforce capacity, productivity, and forecast accuracy), organisational leadership, and transformation across the UK and Europe. Based in London with a minimum of three days per week in the office and reporting to the SVP, Navan Events, this leader will oversee a multi-country organisation responsible for event strategy, planning, venue sourcing, supplier contracting, registration, attendee management, event production, onsite delivery, and reconciliation. They will establish globally consistent standards while enabling regional teams to respond effectively to local clients, markets, and suppliers. The VP will partner closely with the Senior Director, Global Event Travel, who owns online and offline event travel operations. This is a hands-on transformation role. The VP will integrate teams and capabilities across Navan and Reed & Mackay to align under Navan Events, improve the economics and scalability of managed event services, and build the leadership, processes, and technology required for the next stage of growth. What you'll do: Unify Navan and Reed & Mackay teams, capabilities, technology and operating practices. Establish scalable service, staffing, and delivery models that improve profitability without compromising client experience. Make investment and resource-allocation decisions based on growth, client value, operating expense, workforce capacity, operational risk, and expected return. Define and implement the target operating model for Event Management across the UK and Europe. Standardise roles, processes, controls, systems, data, and performance measures while preserving clear local accountability and market expertise. Hold executive accountability for the quality and commercial performance of managed event programmes. Serve as executive sponsor and escalation owner for strategic clients and complex or high-profile programmes. Establish standards for delivery quality, supplier management, contracting, budget control, reconciliation, risk management, and service recovery. Own the operational technology strategy for Event Management. Partner with Product and Engineering to prioritise platform capabilities, automate manual workflows, improve client visibility, and ensure new products are operationally ready and adopted successfully. Lead a multi-layer, multi-country organisation comprising country directors, functional leaders, managers, and event professionals across the UK and Europe. Build a high-performing team across countries. Set clear expectations, hold leaders accountable for commercial, client, operational, and people outcomes, and create credible succession and development pathways for critical roles. Surface performance and operational issues early, explain their commercial implications, and give leadership clear recommendations for resolving them. Communicate change to the organisation with transparency, clarity, and confidence. Drive M&E business growth. Partner with Sales and Customer Success to shape the regional growth plan, qualify opportunities, define service scope and pricing, and ensure new business is operationally ready. Hold teams accountable for delivering contracted commitments and retaining profitable revenue. How success will be measured: Success means delivering on what the Sales team sells and creating an operational flywheel that brings customers back and retains revenue. It will be measured through: Gross margin, operating expense, and forecast performance Client retention, satisfaction, and service quality Employee engagement, retention, leadership development, and succession readiness Budget performance, team utilisation, productivity, and cost-to-serve Adoption of common platforms, processes, and reporting Delivery of integration and regional growth milestones What we're looking for: 12+ years in meetings and events, experiential, hospitality, or another complex managed-services environment. Significant experience leading multi-country, multi-layer Event Management organisations. Strong knowledge of venue sourcing, supplier contracting, registration, attendee management, event production, and agency economics. Demonstrated success integrating organisations, modernising operating models, or leading large-scale transformation. Commercial ownership experience: operating budget, gross margin/contribution margin, forecasting, pricing, capacity forecasting, cost-to-serve and productivity Experience serving as executive sponsor for complex enterprise clients. Evidence of building high-performing leadership teams and credible succession pipelines. Ability to operate across different European employment, regulatory, supplier, and cultural environments. Experience partnering with Product and Engineering teams to digitise or automate service operations. About Navan Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at Culture of Excellence Our team is our competitive edge - a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we've been recognized as a Best Place to Work by Built In (), a G2 Best Global Software Company (), Forbes Cloud 100 (), and CNBC Disruptor 50 (). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life. Our Benefits Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan's success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you're based, our benefits evolve with you. Workplace Policy Navan believes in the value of in-person connections, whether that's sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces - in the U.S., Europe, and Asia, among others - that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at . Candidate Privacy Notice and Use of AI As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here. Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan's website and all Navan recruiters will be reachable through an email address ending in or " click apply for full job details

SENIOR PROJECT MANAGER - US The Senior Project Manager - Capital Projectssupports schools across North America in delivering high-quality capital projects including new campuses, expansions, and major renovations. The role manages projects from initial feasibility through design, procurement, construction, and operational handover. The position ensures projects are delivered on time, within budget, and aligned with Nord Anglia Education standards. The Senior Project Manager will lead the procurement of architects, engineers, and contractors, manage the tender process, and oversee construction delivery. A key part of the role is to ensure school facilities are operationally fit-for-purpose by integrating academic programming, operational requirements, and FF&E planning throughout the project lifecycle. Strong stakeholder engagement with school leadership, contractors, consultants, and regional teams is essential. REPORTS TO: Head of Development JOB RESPONSIBILITIES BUSINESS GROWTH & REPUTATION • Lead day-to-day management of capital projects from initial feasibility through construction completion. • Develop project briefs, feasibility studies, budgets, and delivery strategies. • Procure architects, engineers, consultants, and general contractors through structured tender processes. • Ensure operational needs (safeguarding, security, health & safety) are integrated into builds. • Evaluate bids and recommend award decisions based on cost, capability, and quality. • Measured by: Timely project delivery, adherence to budget and quality standards, and positive stakeholder feedback. PROJECT DELIVERY & CONSTRUCTION MANAGEMENT • Manage the design development process ensuring alignment with educational and operational requirements. • Oversee construction delivery including schedule monitoring, cost management, and quality assurance. • Review and interrogate contractor bids, construction budgets, and change orders. • Lead value engineering on any redesigns to improve deliverables. • Ensure compliance with local permitting requirements and regulatory standards. • Establishes rigorous project governance and reporting structures across projects. • Measured by: On-time project completion, effective contractor management, and successful project handover, and compliance with NAE guidelines. FF&E PLANNING AND OPERATIONAL READINESS • Coordinate with school leadership and operations teams to define FF&E requirements. • Coordinate with safeguarding, security, health & safety teams to ensure specific requirements are captured in consolidated construction and FF&E designs • Integrate school-specific FF&E vendors with the construction program to ensure coordinated delivery. • Ensure completed facilities are fully operational and aligned with academic programming. • Supporting the Principal as appropriate with early activities such as marketing and events. • Measured by: Successful operational readiness and effective integration of FF&E into project delivery. PROCESS DEVELOPMENT & CONTINUOUS IMPROVEMENT • Conduct post-project reviews assessing cost, quality, and schedule performance. • Develop standardized project delivery frameworks and guidelines for schools. • Implement consistent processes across the region to improve efficiency and project outcomes. • Measured by: Quality of budget reviews, cost analysis, financial tracking.post-project assessments and implementation of best practices COLLABORATION & EXTERNAL PARTNERSHIPS • Collaborate closely with school leadership, operations teams, and regional departments including legal, finance, and health & safety. • Build strong relationships with consultants, contractors, and vendors. • Working closely with internal Group Nord Anglia Education and marketing team and the Regional Finance & HR Teams. • Working closely with Regional IT Director to set up school IT infrastructure • Provide advisory support to schools undertaking renovation or expansion projects. • Measured by: Effective stakeholder collaboration and successful project outcomes. OTHER • Promote and model Nord Anglia Education's values and leadership capabilities. • Support schools with facility-related issues and operational challenges. • Commitment to safeguarding and child protection. • Measured by: Active contribution to regional success and alignment with Nord Anglia values. JOB REQUIREMENTS Qualifications / Training Bachelor's degree in Architecture, Construction Management, Engineering, or related discipline (required). Professional architectural registration or equivalent experience preferred . Experience / Knowledge / Skills Minimum 10 years of project management experience in large-scale institutional or commercial construction. Demonstrated experience managing projects from concept through completion. Strong experience procuring architects, consultants, and contractors through structured tender processes. Experience managing capital budgets, IT platforms and construction delivery. Excellent written and verbal English communication skills. Strong analytical and report-writing capabilities. Willingness to travel across North America (30-50%). Strong leadership and stakeholder management skills. Ability to manage complex projects and multiple priorities. Proactive, solutions-oriented approach. High integrity and strong professional judgment. Strong organizational skills and attention to detail. Team player with astute executive maturity Affinity with the education sector. Job Description Please write the Job Description. Job Responsibilities Required Skills/Abilities Please write the Required Skills/Abilities.

Senior Specialist Solutions Engineer (AI/ML) Location: London, United Kingdom - Hybrid As a Senior Specialist Solutions Engineer (SSE), ML Engineering, you will be the trusted technical ML expert to both Databricks customers and the Field Engineering organisation. You will work with Solution Architects to guide customers in architecting production grade ML applications on Databricks, while aligning their technical roadmap with the evolving Databricks Data Intelligence Platform. You will continue to strengthen your technical skills through applying the latest technologies in GenAI, LLMOps, and ML, while expanding your impact through mentorship and establishing yourself as an ML expert. You will be reporting to the Manager, Field Engineering (Specialist Team). The impact you will have Lead the architectural design of production grade ML workloads on our unified platform, encompassing the entire MLOps lifecycle from end to end pipeline creation and optimization (training/inference) to seamless integration with cloud native services. Provide advanced technical support to the Solution Architects during the technical sales cycle by building MVPs, leading deep dive technical sessions, and strategically aligning ML/data science solutions to complex customer business challenges using relevant real world examples. Serve as the trusted technical advisor for customers developing GenAI solutions, specializing in the design and implementation of RAG architectures on enterprise knowledge bases, enabling natural language querying of structured data, and establishing content generation and monitoring frameworks. Drive community growth and platform adoption through thought leadership activities, including the creation of technical tutorials and training materials, as well as leading hackathons and presenting at industry conferences. What we look for Experienced, technical, customer facing, and with a background in Data Science / Machine Learning, and Data Engineering. Looking to learn and develop in a customer facing technical role as a subject matter expert (SME) in a pre sales environment. Pre sales or post sales experience working with external clients across a variety of industry markets. Data Science/ML Skills Hands on industry ML experience in at least one of the following: ML Engineer: Develop production grade cloud (AWS/Azure/GCP) infrastructure that supports the deployment of ML applications, including drift monitoring. Data Scientist: Experience with the latest techniques in natural language processing, including vector databases, fine tuning LLMs, and deploying LLMs with tools such as HuggingFace, Langchain, and OpenAI. Hands on experience working with Distributed Spark based systems. Experience communicating and teaching technical concepts to non technical and technical audiences alike. Passion for collaboration, life long learning, and driving our values through ML. Preferred 2+ years customer facing experience in a pre sales or post sales role. Preferred Experience working with Apache Spark to process large scale distributed datasets. Can meet expectations for technical training and role specific outcomes within 3 months of hire. Can travel up to 30% when needed. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

AWS Principal Platform Engineer - UK Security Clearance required. Location: London, UK (Hybrid - typically 1 day per week in office/on-site) Contract: Permanent, Full-time Package: £90,000 - £120,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us At Appvia, we help organisations navigate their journey to Cloud and DevOps maturity. We are a specialist cloud and platform engineering consultancy and product house, delivering modern cloud platforms that enable teams to build, deploy, and operate software securely and efficiently. Our mission is to enable every organisation to deliver applications confidently in the cloud. We focus on building strong platform foundations, combining automation, governance, and developer enablement, so engineering teams can move faster without compromising on reliability or security. We work across public and private sector customers, supporting large scale transformation programmes and long term platform evolution. About the Role As an AWS Principal Platform Engineer, you will play a senior technical leadership role across Appvia's platform engineering engagements. You will help customers design, build, and evolve scalable, resilient, and secure cloud platforms, while guiding teams towards modern DevOps and platform engineering best practices. This is a hands on leadership role for someone who enjoys operating at the intersection of engineering, architecture, and consultancy. You will work closely with engineers, delivery leads, and solution architects, shaping technical direction, supporting early stage solution design, and mentoring teams as they deliver complex cloud platforms. You will also contribute to Appvia's wider engineering capability, influencing standards, patterns, and approaches that are reused across multiple customer engagements. Interview Process - 4 Stage Discovery conversation with Talent Acquisition Paired technical assessment with an Engineering team member Technical deep dive with Practice Leadership Competency focused final interview with Engineering Leadership Important You must either hold active SC, or be eligible for SC: British Passport or ILR To have resided in the UK for at least the last 5 years. Have no criminal records. Have no financial irregularities. About you You'll be passionate about new technology and automation, and experienced in leading an Engineering Team in Agile and DevOps best practices. You'll also be able to talk to us about your: Expert knowledge of continuous integration and deployment practices Ability to collaborate with people of all levels of technical ability Ability to lead and mentor on industry best practices Project Management experience Fantastic people skills, including the ability to motivate a team towards a common goal Bid work and Pre Sales Engineering experience Responsibilities Collaborate with prospective and existing customers to define and execute strategies for cloud and DevOps adoption. Educate customers and industry stakeholders on the benefits and best practices of cloud native technologies. Lead large, complex public cloud projects, providing strategic direction and selecting appropriate technologies. Manage teams of platform engineers and consultants, fostering a positive and collaborative team culture. Engage with enterprise clients to understand their unique challenges and deliver tailored solutions. Stay up to date with the latest trends and emerging technologies, contributing to industry knowledge sharing through blog posts and videos. Skills Platform Engineering: Mastery of designing and implementing scalable, resilient, and secure platforms. Automation: Expertise in infrastructure as code (IaC) practices, automation tools (e.g., Terraform, CloudFormation) and scripting languages (e.g. Python, Ruby). Container Orchestration: In depth knowledge and hands on experience with Kubernetes and its managed counterparts (EKS, AKS, GKE). Public Cloud Expertise: In depth knowledge of AWS, Azure, or GCP services, architecture, and best practices. DevOps Mastery: Excellent knowledge of CI/CD, containerisation, and serverless technologies. Networking: Expertise in designing and managing secure, scalable AWS network architectures (VPC, VPN, Load Balancers, Transit Gateway). Experience Leadership on Large Projects: Proven experience leading and delivering large, complex public cloud projects. Team Management and Mentorship: Extensive experience leading and managing teams, fostering a collaborative culture, and mentoring team members. Enterprise Customer Facing Experience: Significant experience engaging with enterprise clients, managing relationships, and ensuring high levels of customer satisfaction. Continuous Learning and Industry Involvement: Proven commitment to staying up to date with the latest trends and contributing to industry knowledge sharing. Qualifications Certification in relevant cloud technologies (AWS, Azure, GCP) at an expert/professional level is highly desirable, e.g.: AWS Solutions Architect Professional AWS Certified Advanced Networking - Specialty (highly desirable) Certification in Kubernetes administration is desirable: Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKSS) Why join Appvia? We are a self funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With our customers, such as the UK's Home Office & Bank of England, are harnessing cloud native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? Work life balance Flexible working with core hours of 10 4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Free hygiene products available in the London office Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks in the office Pool table & ping pong table Regular team socials, board game nights, industry meetups and more! We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note: While all roles are active and approved at the time of posting, the dynamic nature of our start up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.

We're seeking a driven, entrepreneurial Solutions Engineer to join a newly formed team bringing Command by Asana to product development and engineering teams. This is a unique opportunity to be at the ground floor of an emerging go to market motion, partnering with a dedicated Account Executive and cross functional teammates to build repeatable technical plays that will scale across Asana's field organization. You will be an extended part of the product General Manager's team, helping bring customer feedback to the product team and shape how the product, demos, and technical positioning evolve. You'll work with Engineering leaders, product development teams, and cross functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver better employee experiences. This role requires strong technical curiosity and customer empathy-you'll lead discovery, technical validation, and solution design while partnering seamlessly with Asana's existing Account Executives, Customer Success Managers, and core Solutions Engineers to support both net new and expansion opportunities. This role is ideal for someone who understands the Engineering buyer, thrives in ambiguity, loves building from the ground up, and is energized by the chance to help define a new market motion at Asana. This role can either be fully remote depending on where you live in the UK, or based in our London office with an office centric hybrid schedule. If based in office: the standard in office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. What you'll achieve Partner with the incubation Account Executive to lead technical validation for Engineering and product development opportunities within mid market and enterprise accounts, from discovery through proof, demo, and close. Develop a deep understanding of product development-including sprint planning, delivery estimation, ticket management, bug management, and debugging agent decisions-and map those workflows to Command by Asana. Translate customer pain points into practical solution designs and compelling business value narratives for Engineering leaders, Engineering managers, and cross functional stakeholders. Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape. Advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit. Partner closely with existing Asana AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use Asana for other teams. Build repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader field organization as this motion scales. Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy. Deliver technical enablement and best practices that help the broader revenue organization have stronger conversations with Engineering buyers. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making. Bring 3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer facing technical roles. Possess a strong understanding of Engineering and product development team personas, including familiarity with product delivery workflows, operational pain points, and the systems these teams use every day. Maintain a deep understanding of AI coding agents and how they fit into modern development teams, along with technical concepts like API/MCP, data structure, permissions, and automation. Exhibit excellent discovery skills, enabling you to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution. Highly proficient in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences. Show strong collaboration skills, working seamlessly with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes. Comfortable operating in early stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time. Bring an adaptable, intellectually curious, and strong builder mentality. Experience with engineering tools in categories such as Project & Issue Management, Agile Planning, AI Coding Agents, IDE, or CI/CD is a plus. Background supporting displacement or migration conversations from legacy enterprise software is preferred. At Asana, we are committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €92,050 - €98,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations.

Programme Manager - Training Support Location: Bristol On Site Contract Type: 12-Month Start Date: October 2026 Working Pattern: Standard hours Mon-Fri Security Clearance: BPSS required to start; must be UK Citizen to be eligible to obtain Security Clearance (SC) About the Role We are seeking an experienced Programme Manager to take full accountability for the delivery of a critical Air Defence Training Support contract across time, cost, requirement, and quality parameters. In this role, you will act as the primary interface to the UK Ministry of Defence (MOD) and lead a cross-functional team responsible for complex defence training delivery, maintenance support, and service transition from mobilization to execution. We are looking for people that have delivered projects or programmes to the UK MOD previously. Key Responsibilities Contract Execution: Lead and manage the cross-functional team delivering defence training support, ensuring all contract KPIs, milestones, and deliverables are met. Customer & Stakeholder Interface: Act as the primary point of contact for internal and external stakeholders, including the UK MOD, defence authority representatives, and key delivery partners. Service & Asset Management: Oversee the provision of qualified instructors, console operators, course design support, and operational personnel while ensuring the availability of specified assets, maintenance support, spares, and configuration control. Capability Integration: Support training capability growth initiatives, potential international scope expansion, and ongoing equipment/device upgrades. Team Leadership: Manage and mentor assigned Project Managers, providing coaching, performance management, and day-to-day guidance. Subcontract Oversight: Maintain robust supplier/subcontractor management and strict financial control over multi-year sustainment operations. Essential Requirements Core Skills: Proven expertise in Programme / Project Management, Stakeholder Management, and Financial Management. Qualifications: Accredited PM qualification (e.g., APMP, PRINCE2 Practitioner, PMI-PMP, or corporate equivalent). Leadership: Demonstrable experience leading cross-functional teams, ideally within a matrix organization, with a strong track record of operational delivery. Interface Capabilities: Strong background acting as a primary interface to high-level customers and influencing senior stakeholders. Desirable Experience 10+ years of programme or project management experience within the aerospace or defence sectors, with direct budget ownership. Hands-on experience managing UK MOD service contracts, KPI frameworks, and mobilization-to-execution transitions. Proven ability to control contract finances and manage change across multi-year production or sustainment contracts. Engineering or Business Management degree. Pragmatic problem-solver with a collaborative leadership style. Key Success Measures On-schedule, on-budget execution of the Training contract with high client satisfaction. Guaranteed availability of specified training assets and qualified personnel to meet operational demand. On-time completion of required deliverables and effective change board governance. Successful standing up and execution of expanded training service scopes.

About Zip Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role This is a founding role. You will be the first Enterprise Architect on the ground in EMEA, standing up the function end-to-end: the playbooks, the reference architectures, the technical discovery motion, and the deal patterns that every future EA will inherit. You'll personally engage on our most strategic pursuits across the business - Fortune 500 and FTSE 100 prospects with SAP-dominant landscapes, complex multi-entity structures, and e-invoicing mandates that don't exist in other regions. You'll work directly with the Global SE leader and partner with Sales, Solution Engineering, Product, and Customer Success leaders. What you build here will shape how Zip sells and delivers across Europe for years. Please note this is a hybrid role out of our London office. What you'll do Win the deals that define the region: Act as the senior technical voice on strategic pursuits - leading discovery with customer CTOs, CIOs, and Chief Procurement Officers, and closing the architectural gap between their landscape and Zip. Build the EA function from zero to one: Create the foundational assets - customer system landscape templates, reference architectures, integration capability matrices, security & compliance packets, objection response libraries - and set the bar for how EA shows up in deals. Own the system integration narrative: Lead the technical story on how Zip integrates with SAP (ECC, S/4HANA, Ariba), Oracle, Workday, Netsuite, Coupa, and adjacent systems. You are responsible for translating the customer landscapes into credible integration plans using our proprietary middleware. Navigate EMEA-specific complexity: Guide customers through e-invoicing mandates (Peppol, France Chorus Pro, Italy SDI, Germany's B2B mandate), GDPR, DORA, and multi-entity/multi-currency rollouts. Bridge GTM and Product: Translate customer requirements into clear product inputs. Influence roadmap prioritization with evidence, not opinion. Enable the field: Coach Solution Engineers and Account Executives on technical positioning, objection handling, and executive-level architectural conversations. Qualifications 15+ years in solution architecture, enterprise architecture, pre-sales engineering, or product roles at B2B SaaS, iPaaS, or ERP / system-of-record vendors. Deep domain knowledge: Knowledgeable about the full intake-to-pay lifecycle and how data moves between systems Strong command of the ERP ecosystem: You understand APIs, data models, and integration patterns across SAP(Ariba, S/4HANA, ECC), Oracle, Workday, Coupa, Ivalua, Jaggaer, and others. Hands on fluency with integration architecture and middleware: iPaaS (MuleSoft, Boomi, Workato), REST APIs, event driven patterns, ETL. Proven success selling into or implementing at Fortune 500 / FTSE 100 customers across multiple EMEA geographies. TOGAF/Zachman/IBM Certified along with EA. Track record of owning RFPs, security reviews, and PoCs at enterprise scale. Comfort operating as the senior technical voice in a room with CIOs, CFOs, and CPOs. Nice to have Experience standing up a function, team, or regional practice from the ground up. Working knowledge of EMEA e invoicing mandates and regulatory regimes (GDPR, DORA) Experience at a category defining, high growth SaaS company or Big 4 Consulting Experience. Multilingual - French, German, or Spanish a plus. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start up equity Health, vision & dental coverage Catered lunches & dinners for in office employees Commuter benefit Team building events & happy hours Unlimited PTO Apple equipment plus home office stipend 5% Employer Pension Contribution Travel This role requires approximately 30% travel across EMEA to meet with strategic prospects, customers, and partners, and to join key industry events. We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

About Ema Ema is building the world's leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production - we ship real systems that run real business processes at scale. Role: Senior Technical Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building the world's first Universal AI Employee - a production-grade agentic AI platform that automates real enterprise workflows across HR, IT, Finance, and Operations. Ema's customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive. Support is production reliability, trust preservation, and system learning. At Ema, Senior Technical Support Specialists are operators of live AI systems, not ticket handlers. 2. Role Overview The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema's deployed agentic AI systems in production. This role sits at the intersection of: AI behavior Workflow orchestration Enterprise integrations Customer trust Engineering feedback loops This is: Not L1 / call-center support, Not a "just elevate to engineering" role, Not reactive firefighting only This is: A senior technical escalation role, A production debugging and RCA role, A partner to Engineering, Product, and Implementation, A role with real authority during incidents 3. Impact of the Role Impact at Ema You are the last line of defense between a production issue and customer trust erosion You prevent small failures from turning into account-level crises You ensure learnings from incidents improve the product and delivery systemically Impact on Customers Customers trust Ema because issues are handled competently and transparently AI failures are explained, mitigated, and prevented - not hand-waved Production stability improves over time, not degrades Impact on Your Career You gain rare experience operating agentic AI systems in production You build deep expertise across AI, integrations, and workflows You can grow into Reliability Engineering, Implementation Leadership, or Product-facing roles 4. Core Problems You Will Solve Diagnosing failures in multi-agent AI workflows Deeply understanding Ema's platform and providing workarounds/alternate approaches to customers facing issues Debugging issues spanning: AI behavior (false positives / negatives) Workflow logic Integrations (HRIS, ITSM, IAM, Finance) Data quality Platform configuration Handling Sev-1 / Sev-2 customer specific incidents calmly under customer pressure Help Engineering & Product teams Prevent repeated incidents through disciplined RCA Converting noisy customer complaints into high-signal engineering feedback 5. Jobs To Be Done 5.1 Production Issue Ownership Own customer-reported issues from intake to resolution adhering strictly to SLAs Take responsibility for diagnosis, coordination, and closure; Importantly, provide workarounds to customers to unblock them while engineering fix is made Ensure no issue is "lost" between teams Act as technical owner even when multiple teams are involved 5.2 Debugging, Diagnosis & Sev 1/2 Issue Resolution Debug agentic workflows end-to-end Trace failures across agents, tools, integrations, and humans-in-the-loop Identify whether issues are caused by: Model behavior Prompt / policy logic Workflow orchestration Integration constraints Customer configuration Provide clear, actionable root cause summaries Resolve Sev 1 / Sev 2 Client issues; Escalate to the right team to help solve and close the issue. Keep customer communication calm, factual, and confidence-building 5.4 Customer Communication & Trust Communicate during incidents without speculation or panic Explain AI failures in a way customers can understand Set realistic recovery timelines Rebuild trust post-incident through transparency and follow-through 5.6 Feedback Loops to Engineering & Product Write high-signal bug reports and incident summaries Advocate for fixes based on customer impact, not noise Help Product understand real production behavior Ensure support insights influence roadmap and quality improvement 5.7 Support Operations & Excellence Improve runbooks, playbooks, and diagnostics Improve on-call hygiene and escalation clarity Mentor junior support engineers Raise the overall support bar at Ema 6. Traits We're Looking For Technical & Diagnostic Strength Excellent debugging instincts Comfortable operating in ambiguous systems Able to isolate root cause across layers Ownership & Reliability Mindset Issues do not bounce - they get owned Calm during incidents Bias toward permanent fixes Judgment & Communication Knows when to escape and when not to Can say "we don't know yet" credibly Communicates clearly with both engineers and customers Cultural Fit Low ego, high accountability Truth-seeking over blame Respects both customer urgency and engineering quality 7. Required Qualifications 6-9+ years in senior technical support, reliability, or production engineering roles Experience supporting enterprise SaaS platforms in production Strong understanding of: APIs and integrations Distributed systems Logs, traces, and diagnostics Experience handling escalations and incidents Customer-facing experience with senior stakeholders 8. Preferred Background Support or reliability roles in AI / automation platforms Experience with workflow orchestration or agentic systems Familiarity with AWS / GCP / Azure Background in high-availability, 24 7 systems Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.