1548 jobs found

Principal Electrical Design Engineer - Protection & Control Scotland Region Permanent - Full Time, hybrid Salary Competitive + Car Allowance + Flexible Benefits Summary: This role involves designing and overseeing the implementation of protection schemes, control systems, and related equipment to ensure the safe and reliable operation of power networks, substations, and Transmissions and Distribution electrical infrastructure. Position requires technical expertise and vast experience working in Transmission and Distribution sector for protection & control and Substation Automation system/SCADA design (from 11kV up to 400kV). Candidate should lead the design and specification of protection and control systems for electrical substations, powerplants, and transmission/distribution networks. Roles & Responsibilities: Candidate is responsible to develop protection settings, relay PSL files, coordination studies, including fault detection and isolation strategies. Candidates should have complete knowledge of all TSO/DNO standards & specifications with respect to P&C Design & Calculations, as well as overall Substation Design Works. He/She should ensure compliance with relevant national and international standards (e.g., IEC, BS, IEEE) in protection system design. Candidate should have good knowledge of substation primary design and substation equipment/switchgear specifications. He/She should ensure that the design meets safety standards and regulatory requirements, incorporating protection against electrical hazards, arc flash, and other safety concerns. Design, implement and maintain SCADA/communication systems for a variety of clients in sectors including utilities, oil and gas, manufacturing, industrial automation and various other communication networks. Configure and optimize network infrastructure & communication protocols such as IEC 61850; Distributed Network Protocol (DNP 3); Parallel Redundancy Protocol (PRP); Precision Time Protocol (PTP); Network Time Protocol (NTP); Simplified Network Time Protocol (NTP), Modbus, OPC, Profibus, etc for seamless integration with field devices, including RTUs, PLCs, IEDs, etc, also ensure stable connectivity between SCADA centres & remote sites, and configure secure VPNs & remote access protocols to allow for safe, off-site monitoring and control. Understand client requirements & produce network architecture philosophy diagram, IED telecommunication diagram, SCADA & Telecommunications Panel design, Network IP allocation, I/O Schedules, Cable & Core schedules, etc. Assist with the setup and commissioning of SCADA systems at client sites, troubleshoot field devices and network communication issues, perform preventive and corrective maintenance on SCADA infrastructure and associated hardware. Efficiently design/develop the SCADA/communication systems (e.g., Ignition, Siemens WinCC, GE iFIX, etc) to ensure real-time data acquisition and control for critical infrastructure. Provide remote support for troubleshooting SCADA system and network issues, ensuring minimal downtime and swift resolution of critical incidents. Conduct system upgrades, testing, and validation for new features, components, and patches. Implement cybersecurity measures to safeguard SCADA systems against emerging threats. Collaborate with cross-functional teams to ensure smooth integration and deployment of SCADA systems. Candidate should have experience in tendering, pricing jobs, proposal creation. Candidate should be actively participating in work winning process. Candidate should be capable of technically assessing engineering problems and critically evaluating a range of technical solutions. Unwavering confidence in technically assessing engineering problems and critically evaluating a range of technical solutions will be instrumental in pursuit of engineering excellence. Exemplary communication skills to demonstrate diligence, prioritize tasks effectively, and ensure a thorough understanding of relevant legislation, including CDM and ESQCR. This knowledge will be pivotal in managing Transmission and Distribution network. Collaborate closely with other designers, construction professionals, and engineering teams. Liaise effectively with the Power Systems, Primary and Civil design departments to ensure that all objectives are met and that the best possible design is submitted. Review and provide constructive feedback on the reports and drawings done by Junior & Senior Engineers. Provide technical leadership and mentoring to junior engineers in the design, analysis, and commissioning of protection systems. What we're looking for : Experience: Extensive experience in electrical protection and control system design, Substation Automation and SCADA system typically 12-15 years, with a proven track record of delivering complex projects within the power sector. Technical and Professional knowledge and experience associated with the role. Candidate should have vast experience in crafting Single Line Diagrams, AC & DC Schematic Drawings, Panel General Arrangements, Panel Wiring Diagrams, Switchgear Termination/interconnection drawings, Block Cable Diagrams/Schedules, and performing cable specification/sizing calculations, battery sizing calculations, CT/VT sizing, multicore sizing, Relays CORTEC/specifications. Candidate should have experience in testing & commissioning of P&C, SCADA/Communication/SAS panels. Should be able to Identify potential risks and failures within protection and SCADA systems and propose mitigation strategies. Candidate should have good knowledge & experience working with AutoCAD. Qualifications: Education: Bachelor's degree in electrical engineering (typically 2:1 or above) in Electrical Engineering, Power Systems, or a related field. A master's degree may be preferred for senior roles.Chartered Status (Preferred): Chartered Engineer (CEng) status with a professional body such as the Institution of Engineering and Technology (IET) or the Institution of Electrical Engineers (IEE) is highly desirable.Certifications (Optional): Professional certifications such as NEBOSH for health and safety, or specific training in protection and control system design, may be beneficial.Candidate should have experience working in Substation Automation Syste

API Security Architect Knutsford - Hybrid, 3 days on site Contract - £700 - £750 per day (inside) Our client is seeking an API Security Architect who will join the security team of a major organisation. You will have strong knowledge of enterprise-level API Security Architecture, as you will ensure that APIs are built securely, and align with organisational security and compliance requirements. Technical Skills & Competencies: Proven experience in API security architecture within large-scale environments. Expertise in API gateways (Apigee, Azure API Management, Kong, Mulesoft). Strong knowledge of OAuth2.0, OIDC, JWT, mTLS, TLS, and Zero Trust principles. Deep understanding of OWASP API Security Top 10 and secure design patterns. Experience designing security controls in the cloud (Azure, AWS, or GCP). Ability to create architectural artefacts (HLDs, LLDs, security patterns). Desirable: Strong communication and stakeholder management skills Comfortable working directly with senior leadership Problem-solver with a hands-on mindset Prior experience working with global banks or financial institutions Security certifications (CISSP, GIAC, SABSA, CCSP - preferred but not mandatory) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At Complii, we are on the lookout for an IT Programme Manager to play a key role in delivering technology initiatives that support the continued growth and integration of our business. This role focuses on leading critical software implementations, system integrations, and supporting the onboarding of newly acquired companies into our core technology platforms. If you enjoy managing complex technology projects, bringing structure to multi-stakeholder programmes, and ensuring systems are implemented in a consistent and scalable way, this is a role where your impact will be felt quickly and meaningfully. You will play a critical role in leading projects that bring businesses onto our core platforms, ensuring systems, processes, and data align with our integrated technology landscape. From day one, the priority is delivering projects effectively, supporting business transformation, and ensuring the organisation can confidently scale through a stable and well-governed systems environment. What you receive for joining us We believe in rewarding expertise and accountability, which is why we offer an excellent salary. This includes 25 days holiday plus bank holidays, an additional day off for your birthday, a collaborative and supportive working environment, and the opportunity to work closely with senior leaders who value clarity, technical judgement, and delivery. Here is a look at some of the things you will be doing Leading end-to-end delivery of technology projects, including software implementations, platform enhancements, and technical integration initiatives across the group Managing the onboarding of newly acquired businesses onto core systems such as HubSpot, SimPro, and Sage Intacct, ensuring consistent processes, data alignment, and system architecture Working closely with the Transformation team, IT specialists, vendors, and business stakeholders to coordinate project activities and ensure successful delivery Maintaining strong governance across projects, including project plans, risk management, reporting, and ensuring delivery aligns with enterprise technology standards Can you show experience in some of these areas Strong experience managing IT or technology projects, particularly software implementations or system integration programmes across multiple platforms Experience coordinating projects within integrated cloud-based environments such as CRM, ERP, job-management, or finance systems A structured and delivery-focused approach, with the ability to manage stakeholders, facilitate workshops, and drive projects forward in complex environments Excellent communication and organisational skills, with the ability to manage multiple projects while maintaining clear governance and reporting If you feel you have the skills and drive to make an impact, even if you don t meet every requirement above, we d still love to hear from you. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, and electrical divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to work across a modern technology landscape, supporting business transformation and helping deliver the systems that underpin our continued growth.

Job Title: Architectural Technologist (Graduate- Intermediate level) Location: Manchester Salary: 26-36,000 DOE About the company: This well-established architectural practice is known for delivering high-quality, client-focused design across a wide range of sectors including distribution & logistics, manufacturing, commercial, transport and large-scale industrial developments. With multiple studios across the UK and a collaborative team of talented designers, the practice has built a strong reputation for delivering complex projects with technical excellence and hands-on leadership. Their work spans everything from master planning and concept design through to detailed design and delivery, creating sustainable and future-focused buildings that meet the needs of both clients and communities. The studio promotes a supportive and down-to-earth culture where professional growth, collaboration, and technical quality sit at the heart of everything they do. Benefits Annual Summer Bonus (paid every year for over 12 years) Competitive salary depending on experience Fully office-based environment with flexible working hours within the working day Clear opportunities for career development and progression Supportive, collaborative studio culture Exposure to large-scale and technically challenging projects Opportunity to work alongside experienced architects and technologists Daily Duties Producing detailed technical drawings and construction information Assisting with planning, technical and construction stage packages Supporting the coordination of projects from concept through to completion Working closely with architects, consultants, and project teams Ensuring drawings comply with current UK building regulations and standards Preparing and coordinating Revit/BIM models and technical documentation Attending design team meetings and assisting with project delivery Ideal Candidate Suitable for graduates through to intermediate level Architectural Technologists Degree or qualification in Architectural Technology or a related field Revit proficiency is essential Good understanding of UK Building Regulations and construction detailing Strong organisational skills and ability to manage workload across multiple projects A proactive team player with strong communication skills Enthusiastic about developing technical expertise within a growing practice To apply, please contact KAZ on (phone number removed) OR alternatively, send your updated CV and Portfolio across to (url removed) I hope to hear from you soon!

Rust Developer Contract 850/day Outside IR35 Role Overview: A leading technology-driven trading firm is looking for a Rust Developer to join their high-performance engineering team. You will play a key role in designing, building, and maintaining low-latency, mission-critical trading systems. The role offers the opportunity to work on complex problems, optimise algorithms for speed and efficiency, and contribute directly to the architecture of next-generation trading platforms. This is a fast-paced, intellectually challenging environment where your work has a visible impact on the business. Key Responsibilities: Develop and maintain high-performance trading applications using Rust. Write clean, maintainable, and well-tested code. Collaborate closely with engineers, quants, and operations teams to deliver reliable solutions. Contribute to system design and architecture, ensuring scalability and efficiency. Optimize applications for low latency, concurrency, and high throughput. Responsibilities and Requirements: Proven experience in Rust development. Strong knowledge of system programming, performance tuning, and multithreading. Experience with networking, concurrency, and low-latency systems. Familiarity with financial/trading systems is a plus but not essential. Excellent problem-solving skills and ability to work independently in a fast-paced environment. Contract Details: 850 p/d Outside IR35 Hybrid working patterns 6 Months Contract Rust Developer Contract 850/day Outside IR35

Our client is seeking a skilled Solutions Architect to join their technology team on a contract basis. This opportunity is within the fast-paced technology sector, where innovative solutions are paramount. The ideal candidate will bring their architectural expertise and cloud technology experience to ensure that all solutions are effectively designed and implemented. Overall Job Purpose The Solutions Architect is accountable for ensuring that our technology solutions are designed and implemented according to Enterprise Architecture Requirements, Business Requirements and IT Development Standards to deliver towards strategic goals. This is a specialist role, providing technical leadership across disparate solutions driving value for one, or across several, enterprise journeys. You will play a key role in designing end-to-end technology solutions and supporting engineering teams throughout the Software Delivery Lifecycle. You will be experienced in providing design documentation and reviewing or contributing to IT governance and standards. You will work alongside other architects, delivery managers, principal software engineers, business analysts, UX designers and developer teams delivering incremental releases that generate business value. Top 5-10 Key Tasks Working closely with the technology organisation, designing solutions that cross technical, product and application boundaries Being the point of contact for resolving any architectural issues Acting as an SME for technical changes and assist in providing proposals and estimates for new initiatives or product enhancements Owning, creating and maintaining solution design documentation and seeking relevant sign-off Contributing to design standards and patterns, and forming part of the governing body of Enterprise Architecture Supporting projects and product enhancements throughout the development and delivery lifecycle Assisting in incident/problem management, root cause analysis and definition of solutions Working closely with the engineering team(s) - encouraging continuous improvement in the development, build, test and maintenance of the system Autonomy The Solutions Architect works independently with minimal guidance. They will typically operate with broad latitude in a complex environment, and guidance is provided only in the most complex situations. Problem Solving The role involves solving unique and complex problems that have a broad impact on the business. This includes interpreting internal or external issues, recommending solutions, and taking new perspectives on existing solutions. Peers The Solutions Architect works with teams across the business at all levels and primarily with senior management. They act as a resource for colleagues with less experience and collaborate across multiple teams. Projects Responsible for leading projects or project steps within broader projects. This includes having accountability for ongoing activities, functional teams, and project milestones or objectives. The role involves overseeing solution design and resolving issues as they are discovered. Career Level (Technical Skills and Qualifications) The Solutions Architect should have significant work experience at a senior level, ideally 5 years + in a relevant role. Essential Skills and Experience Demonstrable experience working as a Solutions Architect using a range of technologies (e.g. Java/Spring, Salesforce, JavaScript/TypeScript, microservices, containers, databases, cloud technologies) Experience in complex modernisation initiatives Ability to evaluate new technologies and understand their impact on the existing estate Experience using appropriate tools/technologies for the design, development, build, testing & deployment of applications Confident communicator, able to present complex technical issues clearly to technical and non-technical audiences Experience with Agile Methodology, ideally SAFe Ability to multitask and prioritise across various projects and initiatives Work independently and collaborate effectively across the organisation Ability to thrive in a fast-paced, rapidly changing environment Self-motivated, with the ability to take ownership of tasks Strong analytical and problem-solving skills Desirable Skills and Experience Financial Services experience is desirable but not essential Experience of multiple architecture frameworks Experience with multiple cloud technologies If you are an experienced Solutions Architect looking for an exciting contract opportunity within the technology sector, apply now!

Senior Design Manager A leading UK main contractor is seeking an experienced Senior Design Manager with an architectural background to join their high-profile fit-out and refurbishment projects. This is an excellent opportunity for a confident, detail-oriented professional who enjoys leading teams and delivering exceptional results click apply for full job details

Job Title: Head of IELTS Risk & Compliance Salary: £67,300 - £90,100 Location: Cambridge, UK - Hybrid (2 days per week in the office) Contract: Permanent Hours: Full time 35 hours per week Lead global risk and compliance for the world's most trusted English test. We are Cambridge University Press & Assessment, part of the University of Cambridge. We are a world leading academic publisher and assessment organisation, and a proud co-owner of IELTS, the world's most trusted English language test. We are seeking a highly accomplished risk and compliance professional to help shape the future of IELTS. You will play a pivotal role in maintaining and enhancing the standards that protect the integrity of the test, ensuring that we continue to deliver a test that is valued, respected and trusted by millions of people worldwide every year. About the role As the Cambridge lead for IELTS operational risk and compliance, you will drive improvements to how risk and compliance are managed across our global operations. You will help embed best practice frameworks, build risk capability, and offer expert guidance to senior and executive teams. You will lead our end to end risk management framework, ensuring risks are identified, understood, and effectively mitigated across operational, regulatory, and reputational domains. As the organisation's most senior expert in Ofqual conditions and IELTS Standards, you will ensure the test is delivered consistently and compliantly worldwide. Working across a diverse international ecosystem of partners and centres, you will play a central role in ensuring safe, consistent, compliant delivery of IELTS to millions of test takers in more than 140 countries. Additional responsibilities and accountabilities include: Advising on emerging risks, regulatory changes, and strategic decisions impacting global operations. Producing high quality risk and compliance reporting for the IELTS partnership, Cambridge leadership, and regulatory bodies. Delivering training and capability building programmes that embed a consistent and mature risk culture across teams. Leading serious risk escalations, providing accurate, decision ready insights to senior stakeholders and regulatory bodies. Ensuring teams understand Ofqual conditions and IELTS Standards, and that compliance is maintained across all aspects of global test delivery. Leading IELTS responses to regulatory audits, investigations, and compliance notifications, ensuring the integrity of evidence and corrective actions. Strengthening compliance monitoring systems, knowledge repositories and governance platforms, ensuring they support global consistency and regulatory assurance. Overseeing the architecture and quality of knowledge base content and workflows, ensuring alignment with compliance and audit best practice. Leading, mentoring and developing a team of Senior Managers and Risk & Compliance Leads. This position is hybrid, requiring 40-60% of your time on site in Cambridge for collaboration and face to face connection. Flexible working requests will be considered from day one, including adjustments for candidates with disabilities or long term health conditions. About You You will bring strong experience in risk and regulatory compliance management in the assessment or adjacent (e.g. education) field and can demonstrate: Deep understanding of English language assessment, regulatory frameworks and global migration/recognition contexts, including a strong grasp of UK and international regulatory requirements (including Ofqual). Significant senior leadership experience in risk, compliance, governance, or regulatory roles within global or highly regulated environments. Extensive experience leading risk, compliance, incident, and change management in complex, multi partner ecosystems. Expert knowledge of operational risk frameworks, threat modelling, control design, root cause analysis, and audit methodologies. An understanding of test integrity, quality assurance, and continuous improvement practices. Proven ability to design and optimise systems, processes, and operating models for global scalability and resilience. High level analytical, communication, and judgement skills, with the ability to make decisions under pressure and within a complex environment. Strong interpersonal, negotiation, and stakeholder management capabilities across cultures and organisations, including the ability to influence and collaborate at senior and executive levels. If you meet the above minimum criteria, we encourage you to apply. Your application will be even stronger if you can also demonstrate: Familiarity with data analytics and platforms and tools to support risk identification, monitoring, and reporting. Understanding of partnership and stakeholder dynamics, particularly in multi agency or cross border collaborations, to ensure aligned practices. Knowledge of quality assurance and continuous improvement practices in operational contexts. Experience in high stakes test delivery or regulated education sectors. Familiarity with Zendesk or equivalent knowledgebase platforms. Excellent resource planning, prioritisation and decision making skills For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world class, flexible rewards package, featuring family friendly and planet friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 26th March 2026. We will review applications on an ongoing basis, and if you are shortlisted and progressed through the stages, you can expect: First stage virtual interview via MS Teams: to take place on 13th and 14th April. Second stage in person interview at our offices in Cambridge: Dates to be agreed in April. In addition to the interview, you will be provided with a task to complete which will be returned by email in advance of your interview If you require any reasonable adjustments during the recruitment process due to a disability or a long term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Description About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it. Job overview We're looking for an experienced Solution Architect to join our architecture and analysis function. This is a fantastic opportunity to work across a broad range of initiatives and technologies working with enterprise architects, solution architects, product owners and engineers in a mixture of more traditional and agile delivery teams. Our change portfolio includes initiatives to improve our legacy platforms (predominantly Azure hosted .net), implement new SaaS/PaaS technology solutions and a broader digital transformation program introducing a new strategic Salesforce centred digital platform. Key responsibilities Responsibility for the definition, design and communication of complex IT solutions across a range of technology platforms Evaluating solution options, integration patterns and recommending the right one for a given situation ensuring compliance with company standards Assessing new technology solutions to meet business requirements Ensuring the performance, quality, and responsiveness of applications through the solution design Working within both agile programs and teams, adhering to Scrum or Kanban principles and a more traditional waterfall style projects Contributing to the architecture runway and target architecture Working in a multi-vendor environment, providing direction a support to the delivery teams Supporting continuous improvement initiatives within the team and across the IT department Working with security and data protection officers so that solution is secure by design and compliant Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your skills & experience Experience and knowledge working as a solution architect, or senior engineer with a desire, aptitude and ability to move into solution architecture Proven experience across a range of technologies including Azure, .NET, React, Salesforce, SaaS and PaaS solutions Deep understanding of frontend digital architecture, design patterns, and interaction design principles Good knowledge of enterprise integrations patterns and technologies Experience of API architectural design standards including RESTful APIs and Open API Hands on experience integrating digital solutions with salesforce and salesforce marketing cloud Understanding of current and emerging technologies and their potential to deliver business benefits Influencing and negotiation skills, managing effective stakeholder relationships Ability to translate business strategy into technical solutions and business requirements into technical design As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to insurance.co.uk.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.