The Company Nigel Wright is pleased to be working with a global, market leading business, to recruit a Senior Production Quality Coordinator. The role will be based at their high volume manufacturing plant. The Role Responsible for Product Quality across site Gain and use product knowledge to enable you to fault find and analyse any non-conforming products Liaise with internal and external customers during investigations, visiting customers if required to support SQA / QRA regarding production related topics Developing and implementing quality standards and control systems Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met Conduct internal audits on production lines or on products where required and support external audits during visits or with any documentation requests Ensuring that workflows, processes and products comply with safety regulations About You You have gained a technical qualification and worked within a quality related role You will have developed strong people management skills Self-motivated and proactive, you will lead on quality projects across the site You will use your communication skills to have a positive impact on your team and stakeholders You will be able to work effectively within a Team or as an individual This is an excellent opportunity to join a globally recognised business experiencing significant growth and investment.
Aug 04, 2021
Full time
The Company Nigel Wright is pleased to be working with a global, market leading business, to recruit a Senior Production Quality Coordinator. The role will be based at their high volume manufacturing plant. The Role Responsible for Product Quality across site Gain and use product knowledge to enable you to fault find and analyse any non-conforming products Liaise with internal and external customers during investigations, visiting customers if required to support SQA / QRA regarding production related topics Developing and implementing quality standards and control systems Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met Conduct internal audits on production lines or on products where required and support external audits during visits or with any documentation requests Ensuring that workflows, processes and products comply with safety regulations About You You have gained a technical qualification and worked within a quality related role You will have developed strong people management skills Self-motivated and proactive, you will lead on quality projects across the site You will use your communication skills to have a positive impact on your team and stakeholders You will be able to work effectively within a Team or as an individual This is an excellent opportunity to join a globally recognised business experiencing significant growth and investment.
Concept Resourcing
Newcastle Upon Tyne, Tyne And Wear
Concept Resourcing have partnered with the world's leading domestic appliance company to set up a training academy. Our goal is to give people the opportunity to train and qualify as a Domestic Appliance Field Service Engineer. Together, the Concept Academy and Whirlpool are offering driven, personable individuals our absolute commitment, dedication, and time to develop a career that can last a lifetime. Employment is offered on a full-time basis for a 12-month period in the Concept Academy with the goal of achieving a permanent contract on completion of training. Who are we looking for? We are seeking keen, customer service focused individuals with a willingness to learn that would love to get hands on within the domestic appliance industry. The Academy teams are open to anybody who has passion for tinkering, the drive to learn and a desire for personal development. To date, we have supported large numbers of candidates from both Field Service-related backgrounds including those listed below and those from a customer focused background who enjoy engineering tasks as a hobby: Coffee Engineers, Vending Engineers, Air Con Engineers, FM Techs, Water Dispenser Replenishers, Car Mechanics, Cablers and Home Broadband Installers, Police officers and Fire Service professionals, Homemakers / DIY Enthusiasts, Ex Forces, University Graduates and College leavers We have also enlisted candidates with hobbies such as RC Modelers, Model Train enthusiasts, Mountain Bikers, Gamers and other related to electrical or mechanical engineering principles. It is important that you are able to demonstrate the following; Fantastic customer service skills. Energetic, driven & great attention to detail. Eagerness to learn. Problem solving in difficult situations. Good oral and written communication skills. Long term goal to be trained as a qualified Field Service Engineer. You bring the right attitude; we will support your development into a fully-fledged Field Service Engineer. Inclusion & Diversity is at the heart of our operations because we know that drawing from diverse points of view improves products, services, teams, and each other. We recognize we are on an ongoing journey and are committed to new, bold goals and meaningful action to cultivate an even stronger inclusive and diverse workplace, as well as in the communities where they work and live. Inclusion creates a culture of belonging; diversity makes us better . The Concept Academy positions are open to all with full H&S taken into consideration regarding lone working and the physical nature of the tasks. What's on offer from the Concept Academy and Whirlpool? £21,000 / £23,000 per annum. £1,000 salary increase after 6 months. Whirlpool Product commission Workplace Pension contribution Company van & fuel card Flexible working (on completion of necessary training and performance review): Work is offered 7 days per week, (Mon - Fri, Tues - Sat, Wed - Sun), with flexible working hours and varying start times (07:00, 08:00, 09:00). We offer our clients 3-hour windows for our Engineers to arrive to a call, allowing for varied start times. Safety on site / visibility: You have the option of lone working devices to give you peace of mind whilst working on domestic properties. Uniform, Tools, test equipment, footwear, PPE, face masks, hand sanitiser provided. Bespoke training to the highest standard for all engineers, along with the newest technology to aid with work. 20 days holiday + bank holidays Payable through an umbrella company (all associated costs are covered by Concept Resourcing) Quarterly engineer reward scheme Access to Perkbox - Employee access to 285+ perks and discounts This is an ongoing training contract & you will have the opportunity to be made permanent (based on performance) Our Training Academy Fully comprehensive training including classroom, workshop, and theory within a first-class environment with fully trained and experienced Trainers. 4-week fully expensed training course at client Head Office in Peterborough then a further 2 weeks shadowing a Senior Engineer within the field with continual support and mentors assigned. (This would require you to stay overnight within the week and go home on weekends during training) Ongoing review points, refresher courses and skill set monitoring. Full technical and operational support from Whirlpool and full administrative support from Concept Resourcing for the duration of your contract. The Essentials Strong interest in an engineering discipline Full UK Driving License Right to work in the UK Appropriate delivery point for a courier to have 24/7 access to deliver stock e.g. (garage, storage unit, ideally 50 sq foot) Good written & excellent verbal communication skills across all levels Good time management and organisation skills Confident using electronic computer devices. What is the interview process? Initial telephone screening to discuss background, training academy & the role. Video call with Service Delivery Coordinator competency based / technical questions. Face to face / video interview with Service Delivery Manager This would be a fantastic role for candidates who want to become a field service engineer and embark on an engineering career. We are recruiting heavily over the next year, so if you do not see a vacancy within your area, but you want to register your interest, please email your CV with the subject - Academy Engineer Interest.
Aug 03, 2021
Full time
Concept Resourcing have partnered with the world's leading domestic appliance company to set up a training academy. Our goal is to give people the opportunity to train and qualify as a Domestic Appliance Field Service Engineer. Together, the Concept Academy and Whirlpool are offering driven, personable individuals our absolute commitment, dedication, and time to develop a career that can last a lifetime. Employment is offered on a full-time basis for a 12-month period in the Concept Academy with the goal of achieving a permanent contract on completion of training. Who are we looking for? We are seeking keen, customer service focused individuals with a willingness to learn that would love to get hands on within the domestic appliance industry. The Academy teams are open to anybody who has passion for tinkering, the drive to learn and a desire for personal development. To date, we have supported large numbers of candidates from both Field Service-related backgrounds including those listed below and those from a customer focused background who enjoy engineering tasks as a hobby: Coffee Engineers, Vending Engineers, Air Con Engineers, FM Techs, Water Dispenser Replenishers, Car Mechanics, Cablers and Home Broadband Installers, Police officers and Fire Service professionals, Homemakers / DIY Enthusiasts, Ex Forces, University Graduates and College leavers We have also enlisted candidates with hobbies such as RC Modelers, Model Train enthusiasts, Mountain Bikers, Gamers and other related to electrical or mechanical engineering principles. It is important that you are able to demonstrate the following; Fantastic customer service skills. Energetic, driven & great attention to detail. Eagerness to learn. Problem solving in difficult situations. Good oral and written communication skills. Long term goal to be trained as a qualified Field Service Engineer. You bring the right attitude; we will support your development into a fully-fledged Field Service Engineer. Inclusion & Diversity is at the heart of our operations because we know that drawing from diverse points of view improves products, services, teams, and each other. We recognize we are on an ongoing journey and are committed to new, bold goals and meaningful action to cultivate an even stronger inclusive and diverse workplace, as well as in the communities where they work and live. Inclusion creates a culture of belonging; diversity makes us better . The Concept Academy positions are open to all with full H&S taken into consideration regarding lone working and the physical nature of the tasks. What's on offer from the Concept Academy and Whirlpool? £21,000 / £23,000 per annum. £1,000 salary increase after 6 months. Whirlpool Product commission Workplace Pension contribution Company van & fuel card Flexible working (on completion of necessary training and performance review): Work is offered 7 days per week, (Mon - Fri, Tues - Sat, Wed - Sun), with flexible working hours and varying start times (07:00, 08:00, 09:00). We offer our clients 3-hour windows for our Engineers to arrive to a call, allowing for varied start times. Safety on site / visibility: You have the option of lone working devices to give you peace of mind whilst working on domestic properties. Uniform, Tools, test equipment, footwear, PPE, face masks, hand sanitiser provided. Bespoke training to the highest standard for all engineers, along with the newest technology to aid with work. 20 days holiday + bank holidays Payable through an umbrella company (all associated costs are covered by Concept Resourcing) Quarterly engineer reward scheme Access to Perkbox - Employee access to 285+ perks and discounts This is an ongoing training contract & you will have the opportunity to be made permanent (based on performance) Our Training Academy Fully comprehensive training including classroom, workshop, and theory within a first-class environment with fully trained and experienced Trainers. 4-week fully expensed training course at client Head Office in Peterborough then a further 2 weeks shadowing a Senior Engineer within the field with continual support and mentors assigned. (This would require you to stay overnight within the week and go home on weekends during training) Ongoing review points, refresher courses and skill set monitoring. Full technical and operational support from Whirlpool and full administrative support from Concept Resourcing for the duration of your contract. The Essentials Strong interest in an engineering discipline Full UK Driving License Right to work in the UK Appropriate delivery point for a courier to have 24/7 access to deliver stock e.g. (garage, storage unit, ideally 50 sq foot) Good written & excellent verbal communication skills across all levels Good time management and organisation skills Confident using electronic computer devices. What is the interview process? Initial telephone screening to discuss background, training academy & the role. Video call with Service Delivery Coordinator competency based / technical questions. Face to face / video interview with Service Delivery Manager This would be a fantastic role for candidates who want to become a field service engineer and embark on an engineering career. We are recruiting heavily over the next year, so if you do not see a vacancy within your area, but you want to register your interest, please email your CV with the subject - Academy Engineer Interest.
Do you enjoy being part of a successful team? Do you enjoy building relationships and managing multiple priorities? Join our Flexible Pipe Systems team Bringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil and gas extraction, our subsea and flexible pipe capabilities are industry-leading and commercially innovative. Partner with the best The Procurement Lead - Bids & Tenders leads the procurement team contribution to all international client bid submissions. Working closely with Site Sourcing and the commercial teams to ensure the timely and accurate provision of pricing and sourcing strategies to maximise top line growth and margin expansion opportunities. Ensuring effective 3rd party risks and opportunity identification and management. As Procurement Lead - Bids & Tenders, you will be responsible for: Liaising with Bid co-ordinators, site sourcing team and other functional stakeholders, to ensure all bought out requirements are identified, priced, and suitably included in bid submission. Developing and articulating Procurement strategy with regards to initiatives, existing supply routes, new materials and/or suppliers and work with Sourcing Leadership to support Supplier Qualification strategy. Taking ownership of procurement bid template and recommendation for Management Sign of off bid submissions. Embedding Procurement best practice and discipline into the bid (ITO) Procurement activities. Working closely with specialist and commodity buyers to identify and exploit 3rd party value levers for maximum bid success. e.g. cost, lead time and product innovation. Identifying potential cost out opportunities for execution (OTR) phase of project, and ensure actions cascaded with owners and timelines to execute. Engaging with functional leads to identify commercial and supply risks (with mitigation), and opportunities (to be realised) in the bid submission and/or project execution. Fuel your passion To be successful in this role you will: Have or be demonstrably working towards a MCIPS or equivalent qualification. Have proven experience working in a Procurement or Commercial role, preferably within an engineering or manufacturing setting. Have experience of leading multiple initiatives of moderate scope and impact with pace and attention to detail. Demonstrate effective interpersonal and communication skills and have the ability to influence others. Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: For us flexibility works both ways, we work with global customers and have annual targets, so as long as we can respond and deliver to these, we can offer a lot of flexibility in this role. Talk to us about your desired flexible working options when you apply. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. The Good Stuff Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities. Comprehensive private medical care options. Safety net of life insurance and disability programs. Tailored financial programs. Additional elected or voluntary benefits. About Us With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we are committed to achieving net-zero carbon emissions by 2050 and we are always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient. Join Us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energise and inspire you! About Us: With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Aug 02, 2021
Full time
Do you enjoy being part of a successful team? Do you enjoy building relationships and managing multiple priorities? Join our Flexible Pipe Systems team Bringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil and gas extraction, our subsea and flexible pipe capabilities are industry-leading and commercially innovative. Partner with the best The Procurement Lead - Bids & Tenders leads the procurement team contribution to all international client bid submissions. Working closely with Site Sourcing and the commercial teams to ensure the timely and accurate provision of pricing and sourcing strategies to maximise top line growth and margin expansion opportunities. Ensuring effective 3rd party risks and opportunity identification and management. As Procurement Lead - Bids & Tenders, you will be responsible for: Liaising with Bid co-ordinators, site sourcing team and other functional stakeholders, to ensure all bought out requirements are identified, priced, and suitably included in bid submission. Developing and articulating Procurement strategy with regards to initiatives, existing supply routes, new materials and/or suppliers and work with Sourcing Leadership to support Supplier Qualification strategy. Taking ownership of procurement bid template and recommendation for Management Sign of off bid submissions. Embedding Procurement best practice and discipline into the bid (ITO) Procurement activities. Working closely with specialist and commodity buyers to identify and exploit 3rd party value levers for maximum bid success. e.g. cost, lead time and product innovation. Identifying potential cost out opportunities for execution (OTR) phase of project, and ensure actions cascaded with owners and timelines to execute. Engaging with functional leads to identify commercial and supply risks (with mitigation), and opportunities (to be realised) in the bid submission and/or project execution. Fuel your passion To be successful in this role you will: Have or be demonstrably working towards a MCIPS or equivalent qualification. Have proven experience working in a Procurement or Commercial role, preferably within an engineering or manufacturing setting. Have experience of leading multiple initiatives of moderate scope and impact with pace and attention to detail. Demonstrate effective interpersonal and communication skills and have the ability to influence others. Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: For us flexibility works both ways, we work with global customers and have annual targets, so as long as we can respond and deliver to these, we can offer a lot of flexibility in this role. Talk to us about your desired flexible working options when you apply. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. The Good Stuff Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities. Comprehensive private medical care options. Safety net of life insurance and disability programs. Tailored financial programs. Additional elected or voluntary benefits. About Us With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we are committed to achieving net-zero carbon emissions by 2050 and we are always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient. Join Us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energise and inspire you! About Us: With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Hart Door Systems Ltd
Newcastle Upon Tyne, Tyne And Wear
Service and installation Coordinator Location: Redburn Road, Westerhope, Newcastle upon Tyne, NE5 1PJ. Salary: £22 - £25,000. Contract: Full time, permanent. Hart Door Systems is a leading designer and manufacturer of automatic door systems including high speed roller doors and commercial roller shutters. Operating from a 20,000 square foot factory and open plan modern office facility, free parking and self-service canteen facility, the company has been operating in Newcastle for over 70 years. Now 35 years since we produced our first automatic high-speed door under the internationally recognised 'Speedor' brand which is now exports to Russia, middle east, Hong Kong and a host of other countries. As a well-established and respected family manufacturing business we have ambitious plans to grow and enhance our business which designs, manufactures and services automatic industrial doors across the UK. This interesting and stimulating position will suit a person who likes a challenge and gets satisfaction from a job well done. Joining a growing team, working together, sharing the highs and lows of business life. About the role As a Service Coordinator you will be responsible for organising a team of field service engineers, customer liaison, and covering mostly the UK with some Global locations, to carry out Planned Service, Installation and Responsive Repairs. You will be answering customer calls, emails, and arranging attendance of an engineers based on agreed service levels. This is a busy office with no two days the same. Duties will involve but are not limited to: - • First point of contact with supporting assistant for incoming telephone calls and service requests received by telephone and e-mail. • Interpret and log requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status. • Understand, identify and apply each service request and maintain customer contact managing their expectation. • Sort and dispatch calls to engineers or sub-contractors matching skills sets, geographical location and service delivery arrangements. • Plan weekly/update as required, daily workload for engineers using available systems. • Organise planned maintenance for engineers. • Prioritise urgent jobs and plan and dispatch operative support to meet demand. • Analysis of costs job history/running reports to see all jobs through from start to finish. • Processing of time Sheets - Invoicing Completed Works. • Assisting with Invoice queries/Credit note request forms. • Creating quotes, purchasing and supplying parts for new works/repairs. • Liaising with other Departments where required. • Petty cash/accommodation and allowances. • Assist in Export - supplying parts/arrange couriers/invoices. • Deal with client complaints and facilitate where required. • Purchase order requests. • End of month invoice reports. • Assist in complex quotes. • Credit checks. • Assist in maintenance contract costs. Other responsibilities • Align company and employee core values. • If you see something that is wrong do something about correcting it. • Be responsible and get things done. • Share info1mation and work towards team building. • Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. • Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. • To be fully aware of and adhere to the relevant policies and procedures. • This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. What we need from you • Excellent communication skills: written and verbal • Excellent decision-making ability • Ability to thrive under pressure If you feel you have the necessary skills and experience to be successful in this role, please CLICK ON APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance along with your salary requirement. No agencies please!
Aug 01, 2021
Full time
Service and installation Coordinator Location: Redburn Road, Westerhope, Newcastle upon Tyne, NE5 1PJ. Salary: £22 - £25,000. Contract: Full time, permanent. Hart Door Systems is a leading designer and manufacturer of automatic door systems including high speed roller doors and commercial roller shutters. Operating from a 20,000 square foot factory and open plan modern office facility, free parking and self-service canteen facility, the company has been operating in Newcastle for over 70 years. Now 35 years since we produced our first automatic high-speed door under the internationally recognised 'Speedor' brand which is now exports to Russia, middle east, Hong Kong and a host of other countries. As a well-established and respected family manufacturing business we have ambitious plans to grow and enhance our business which designs, manufactures and services automatic industrial doors across the UK. This interesting and stimulating position will suit a person who likes a challenge and gets satisfaction from a job well done. Joining a growing team, working together, sharing the highs and lows of business life. About the role As a Service Coordinator you will be responsible for organising a team of field service engineers, customer liaison, and covering mostly the UK with some Global locations, to carry out Planned Service, Installation and Responsive Repairs. You will be answering customer calls, emails, and arranging attendance of an engineers based on agreed service levels. This is a busy office with no two days the same. Duties will involve but are not limited to: - • First point of contact with supporting assistant for incoming telephone calls and service requests received by telephone and e-mail. • Interpret and log requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status. • Understand, identify and apply each service request and maintain customer contact managing their expectation. • Sort and dispatch calls to engineers or sub-contractors matching skills sets, geographical location and service delivery arrangements. • Plan weekly/update as required, daily workload for engineers using available systems. • Organise planned maintenance for engineers. • Prioritise urgent jobs and plan and dispatch operative support to meet demand. • Analysis of costs job history/running reports to see all jobs through from start to finish. • Processing of time Sheets - Invoicing Completed Works. • Assisting with Invoice queries/Credit note request forms. • Creating quotes, purchasing and supplying parts for new works/repairs. • Liaising with other Departments where required. • Petty cash/accommodation and allowances. • Assist in Export - supplying parts/arrange couriers/invoices. • Deal with client complaints and facilitate where required. • Purchase order requests. • End of month invoice reports. • Assist in complex quotes. • Credit checks. • Assist in maintenance contract costs. Other responsibilities • Align company and employee core values. • If you see something that is wrong do something about correcting it. • Be responsible and get things done. • Share info1mation and work towards team building. • Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. • Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. • To be fully aware of and adhere to the relevant policies and procedures. • This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. What we need from you • Excellent communication skills: written and verbal • Excellent decision-making ability • Ability to thrive under pressure If you feel you have the necessary skills and experience to be successful in this role, please CLICK ON APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance along with your salary requirement. No agencies please!
Facilities Management Coordinator Role Purpose This role sits within the Operations team and is responsible for coordinating the Facilities Management services and supporting key operational management processes across a large client portfolio. This role is pivotal in ensuring the high volume of activity is managed efficiently and effectively to meet the expectations of the client. Ensuring that operational processes are followed and tracked to enable The Instant Group to deliver an exceptional customer experience. Tasks & Responsibilities: Managing Sustainability data presented to senior stakeholders via monthly reports. Channelling multiple feeds from supply chain partners, landlords and utilities providers into a report management system. Tracking, communicating, and compiling crucial H&S [Fire & General] Risk Assessments and associated risk management activities. Landlord compliance documentation - working with Account Managers and Compliance team to ensure all documentation is received, actions closed out and documentation uploaded to Compliance portal. PO and Finance process management. Our client has a rigorous set of criteria in how chargeable works must be presented for invoicing, including individual orders, approvals and proof of delivery/service auditable for each order. Working with Finance Analyst to compile monthly report and ensure all data feeds are correct and being provided from relevant parties. Assistance with operational incident management reporting. This is a critical customer experience operating process, with all output reported to senior stakeholders during and after each incident. Management of Utilities billing, and production of onward reporting. Working with helpdesk colleagues to provide updates and assistance in work order traffic BACKGROUND AND EXPERIENCE Strong background in administration Knowledge of FM process and practices Ability to prioritise and manage own workload Client focussed, dedicated to meeting, and exceeding the expectations of internal and external customers. KEY SKILLS AND COMPETENCIES Ability to problem solve Exceptional organisational skills You are able to create positive working relationships at all levels with internal and external parties. You are proactive, flexible and hands on. You take ownership for your output and results Engaging personality, with confidence in your abilities but a willingness to learn & improve MEASURES OF SUCCESS Relationships which create trust and collaboration but with a focus on results and efficiency. Ensuring consistent and delivery of critical process activities across a diverse stakeholder group Driving continuous improvement in process. THE DETAILS Salary: We pay salaries to reflect the previous experience required, and responsibility sought for the role Working at Instant - Newcastle About the Instant Group The Instant Group is a workspace innovation company that rethinks workspace on behalf of its clients. Instant help their clients to move their business forward by providing insight on the real estate market and creating and delivering bespoke workspace solutions. Instant put their customers' business at the heart of the workspace solution and specialise in injecting agility and flexibility into solutions, reducing cost and driving enterprise performance. Instant delivers solutions for FTSE 100, Fortune 500, and SME clients. Instant has offices all over the world and clients in more than 150 countries and is a market leader in flexible workspace. Its listings' platform Instant Offices hosts more than 15,000 flexible workspace centres across the world and is the only site of its kind to represent the global market, In 2019 Instant acquired Incendium Consulting Ltd, an independent corporate real estate consultancy that provides large real estate services procurement, consulting, talent and change management programmes to blue-chip clients. Together, Instant and Incendium give clients access to independent market-leading consultancy, world class data and delivery options that transform their approach to workplace in what is a truly distinct offer in the market. The Details We pay market salaries and the right person will be offered a package according to their experience. You will be based in our Newcastle Office which is located in Hoult's Yard, a modern office and studio complex situated in the Ouseburn. The business village is conveniently located 10 mins drive from the city centre and boasts a great range of independent cafes, restaurants and tap houses. Highlights onsite include the chocolate patisserie, donut café, brewery, miniature golf and weekly visits from local street vendors. There is also parking available onsite and in the surrounding areas. Our office has been recently renovated and is a bright and vibrant space to collaborate with our friendly and welcoming Newcastle Team. You will work 9am to 6pm Monday to Thursday and 9am to 4pm on Fridays.
Apr 19, 2021
Full time
Facilities Management Coordinator Role Purpose This role sits within the Operations team and is responsible for coordinating the Facilities Management services and supporting key operational management processes across a large client portfolio. This role is pivotal in ensuring the high volume of activity is managed efficiently and effectively to meet the expectations of the client. Ensuring that operational processes are followed and tracked to enable The Instant Group to deliver an exceptional customer experience. Tasks & Responsibilities: Managing Sustainability data presented to senior stakeholders via monthly reports. Channelling multiple feeds from supply chain partners, landlords and utilities providers into a report management system. Tracking, communicating, and compiling crucial H&S [Fire & General] Risk Assessments and associated risk management activities. Landlord compliance documentation - working with Account Managers and Compliance team to ensure all documentation is received, actions closed out and documentation uploaded to Compliance portal. PO and Finance process management. Our client has a rigorous set of criteria in how chargeable works must be presented for invoicing, including individual orders, approvals and proof of delivery/service auditable for each order. Working with Finance Analyst to compile monthly report and ensure all data feeds are correct and being provided from relevant parties. Assistance with operational incident management reporting. This is a critical customer experience operating process, with all output reported to senior stakeholders during and after each incident. Management of Utilities billing, and production of onward reporting. Working with helpdesk colleagues to provide updates and assistance in work order traffic BACKGROUND AND EXPERIENCE Strong background in administration Knowledge of FM process and practices Ability to prioritise and manage own workload Client focussed, dedicated to meeting, and exceeding the expectations of internal and external customers. KEY SKILLS AND COMPETENCIES Ability to problem solve Exceptional organisational skills You are able to create positive working relationships at all levels with internal and external parties. You are proactive, flexible and hands on. You take ownership for your output and results Engaging personality, with confidence in your abilities but a willingness to learn & improve MEASURES OF SUCCESS Relationships which create trust and collaboration but with a focus on results and efficiency. Ensuring consistent and delivery of critical process activities across a diverse stakeholder group Driving continuous improvement in process. THE DETAILS Salary: We pay salaries to reflect the previous experience required, and responsibility sought for the role Working at Instant - Newcastle About the Instant Group The Instant Group is a workspace innovation company that rethinks workspace on behalf of its clients. Instant help their clients to move their business forward by providing insight on the real estate market and creating and delivering bespoke workspace solutions. Instant put their customers' business at the heart of the workspace solution and specialise in injecting agility and flexibility into solutions, reducing cost and driving enterprise performance. Instant delivers solutions for FTSE 100, Fortune 500, and SME clients. Instant has offices all over the world and clients in more than 150 countries and is a market leader in flexible workspace. Its listings' platform Instant Offices hosts more than 15,000 flexible workspace centres across the world and is the only site of its kind to represent the global market, In 2019 Instant acquired Incendium Consulting Ltd, an independent corporate real estate consultancy that provides large real estate services procurement, consulting, talent and change management programmes to blue-chip clients. Together, Instant and Incendium give clients access to independent market-leading consultancy, world class data and delivery options that transform their approach to workplace in what is a truly distinct offer in the market. The Details We pay market salaries and the right person will be offered a package according to their experience. You will be based in our Newcastle Office which is located in Hoult's Yard, a modern office and studio complex situated in the Ouseburn. The business village is conveniently located 10 mins drive from the city centre and boasts a great range of independent cafes, restaurants and tap houses. Highlights onsite include the chocolate patisserie, donut café, brewery, miniature golf and weekly visits from local street vendors. There is also parking available onsite and in the surrounding areas. Our office has been recently renovated and is a bright and vibrant space to collaborate with our friendly and welcoming Newcastle Team. You will work 9am to 6pm Monday to Thursday and 9am to 4pm on Fridays.
