American International Group
Manchester, Lancashire
Complex Motor Claims Team Manager page is loaded Complex Motor Claims Team Managerlocations: Manchestertime type: Full timeposted on: Offre publiée aujourd'huijob requisition id: JRJoin us as a Complex Motor Claims Team Manager to take your career to the next level with a global market leader. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact You will lead a team of UK Casualty Motor Claims Adjusters and work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG's core values.The role will require you to work collaboratively and strategically within your peer group and be a strong team player, ensuring robust operational controls and claims governance, as well as providing technical support and sound claims handling judgement to adjusters and ensuring outstanding customer service at all times.Some of the key responsibilities include: Manage a team of Claims Adjusters who predominantly handle Third Party Property Damage Motor Claims but may also encompass some credit hire and bodily injury claims. Ensure performance against all strategic goals & objectives including the total cost and quality of claim outcomes Be responsible for talent development by setting clear goals and objectives for your team and providing regular performance feedback at monthly 121s. Ensure adherence to department KPIs & SLAs at all times Execute strategic initiatives within the unit to drive a continuous improvement cost of claim control and culture. Work collaboratively and closely liaise/work with the key stakeholders both internally and externally Responsible for the account management and service delivery for all customers serviced within the team portfolio, ensuring strong relationships are held with Brokers & Customers at all times Act as an escalation point for any customer complaints relating to the team and ensuring these are handled efficiently by focusing on the principle of treating customers fairly. Promote good file maintenance and record keeping within the department in accordance with the Motor and Global Best Practices. Drive high monthly audit scores within our Global Quality Assurance auditing framework. Ensure strong team adherence to all compliance and regulatory matters at all times Continually develop and update knowledge/understanding of Regulatory requirements and their impact on claims adjusting What you'll need to succeed A sound technical knowledge of Casualty Motor claims and experience of handling claims up to $500,000 USD Excellent knowledge of the Pre-Action Protocols for Motor Claims and the legislative/statutory framework governing motor claims. Good knowledge/understanding of how the current motor market operates - its challenges and opportunities. Strategic mindset and experience of implementing strategies designed to control claims spend and/or enhance customer service delivery. Experience in leading and motivating teams to consistently achieve and exceed targets set Strong organisational skills and the ability to thrive in a fast-paced environment Excellent verbal and written communication skills with the ability to collaborate effectively with stakeholders at all levels Problem solver with the ability to provide early solutions AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:CL - ClaimsAIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd
Mar 17, 2026
Full time
Complex Motor Claims Team Manager page is loaded Complex Motor Claims Team Managerlocations: Manchestertime type: Full timeposted on: Offre publiée aujourd'huijob requisition id: JRJoin us as a Complex Motor Claims Team Manager to take your career to the next level with a global market leader. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact You will lead a team of UK Casualty Motor Claims Adjusters and work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG's core values.The role will require you to work collaboratively and strategically within your peer group and be a strong team player, ensuring robust operational controls and claims governance, as well as providing technical support and sound claims handling judgement to adjusters and ensuring outstanding customer service at all times.Some of the key responsibilities include: Manage a team of Claims Adjusters who predominantly handle Third Party Property Damage Motor Claims but may also encompass some credit hire and bodily injury claims. Ensure performance against all strategic goals & objectives including the total cost and quality of claim outcomes Be responsible for talent development by setting clear goals and objectives for your team and providing regular performance feedback at monthly 121s. Ensure adherence to department KPIs & SLAs at all times Execute strategic initiatives within the unit to drive a continuous improvement cost of claim control and culture. Work collaboratively and closely liaise/work with the key stakeholders both internally and externally Responsible for the account management and service delivery for all customers serviced within the team portfolio, ensuring strong relationships are held with Brokers & Customers at all times Act as an escalation point for any customer complaints relating to the team and ensuring these are handled efficiently by focusing on the principle of treating customers fairly. Promote good file maintenance and record keeping within the department in accordance with the Motor and Global Best Practices. Drive high monthly audit scores within our Global Quality Assurance auditing framework. Ensure strong team adherence to all compliance and regulatory matters at all times Continually develop and update knowledge/understanding of Regulatory requirements and their impact on claims adjusting What you'll need to succeed A sound technical knowledge of Casualty Motor claims and experience of handling claims up to $500,000 USD Excellent knowledge of the Pre-Action Protocols for Motor Claims and the legislative/statutory framework governing motor claims. Good knowledge/understanding of how the current motor market operates - its challenges and opportunities. Strategic mindset and experience of implementing strategies designed to control claims spend and/or enhance customer service delivery. Experience in leading and motivating teams to consistently achieve and exceed targets set Strong organisational skills and the ability to thrive in a fast-paced environment Excellent verbal and written communication skills with the ability to collaborate effectively with stakeholders at all levels Problem solver with the ability to provide early solutions AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:CL - ClaimsAIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd
Client Services Manager Permanent Location: Hybrid - 2 days in the office 3 days remotely Newport Pagnell Salary: £27,000 - £34,000 Role Purpose Working within the Employee Programmes team, the Client Services Manager is responsible for the successful delivery of client programmes to a high standard, while maximising revenue and profitability. The role focuses on client satisfaction and retention, as well as identifying opportunities to grow existing accounts. Key Objectives Deliver high-quality client programmes that meet agreed objectives, timelines, and budgets Ensure strong client relationships, satisfaction, and long-term retention Identify and develop new revenue opportunities within existing client accounts Maximise programme profitability through effective project and financial management Key Responsibilities Act as the lead contact for assigned client programmes Oversee end-to-end programme delivery, coordinating internal teams and suppliers Act as an escalation point for participant and client queries Own and deliver programme communication plans Manage platform configuration, reporting, and website content Ensure accuracy and security of programme and client data Produce programme analytics and reports Create design briefs and manage creative delivery Work with technical teams to manage development requirements Lead client meetings and follow-up actions Project manage timelines, records, and communications Coordinate global resources supporting programmes Support financial management including invoicing Identify and support account growth opportunities Ensure work is scoped, approved, and accurately time recorded Essential Significant client services experience Strong project management capability Budget and cost management experience Excellent communication and interpersonal skills Commercial awareness Strong organisational and time management skills Experience working with technology platforms and data Desirable Experience in employee programmes or performance improvement Data-driven or technology-enabled environment experience
Mar 16, 2026
Full time
Client Services Manager Permanent Location: Hybrid - 2 days in the office 3 days remotely Newport Pagnell Salary: £27,000 - £34,000 Role Purpose Working within the Employee Programmes team, the Client Services Manager is responsible for the successful delivery of client programmes to a high standard, while maximising revenue and profitability. The role focuses on client satisfaction and retention, as well as identifying opportunities to grow existing accounts. Key Objectives Deliver high-quality client programmes that meet agreed objectives, timelines, and budgets Ensure strong client relationships, satisfaction, and long-term retention Identify and develop new revenue opportunities within existing client accounts Maximise programme profitability through effective project and financial management Key Responsibilities Act as the lead contact for assigned client programmes Oversee end-to-end programme delivery, coordinating internal teams and suppliers Act as an escalation point for participant and client queries Own and deliver programme communication plans Manage platform configuration, reporting, and website content Ensure accuracy and security of programme and client data Produce programme analytics and reports Create design briefs and manage creative delivery Work with technical teams to manage development requirements Lead client meetings and follow-up actions Project manage timelines, records, and communications Coordinate global resources supporting programmes Support financial management including invoicing Identify and support account growth opportunities Ensure work is scoped, approved, and accurately time recorded Essential Significant client services experience Strong project management capability Budget and cost management experience Excellent communication and interpersonal skills Commercial awareness Strong organisational and time management skills Experience working with technology platforms and data Desirable Experience in employee programmes or performance improvement Data-driven or technology-enabled environment experience
You will play a key role in driving the success of your team's client campaigns through excellent client communication and the delivery of agreed PR activity. As the media lead within the team, you will take responsibility for media strategy and execution, acting as a trusted point of contact for media relations both internally and externally. Working closely with the Account Manager, you will develop a clear understanding of your clients' objectives and identify creative opportunities to secure impactful coverage and deliver successful campaigns. What we would like you to do: Oversee media relations activity on behalf of the team's clients, maintaining key media contacts for all campaigns and projects Build, maintain and develop productive relationships with journalists and analysts across broadcast, national, trade and vertical media channels Execute a range of tactics including article placements, media briefings, roundtables and event support Generate accurate and informative top-tier media briefing documents and materials and confidently share with relevant client contacts of all levels Manage client communication pertaining to media opportunities and the relevant news agenda We would like to hear from you if you have: Previous experience in a PR agency or communications role, ideally within B2B or technology sector A proven track record of securing media coverage across trade, national, broadcast or online media Strong media relations and pitching skills, with the confidence to build relationships with journalists, analysts and influencers Excellent writing skills, including press releases, media pitches, briefing documents and thought leadership content Strong organisation and client management skills, with the ability to manage multiple priorities and contribute to successful PR campaigns Why Whiteoaks International? At Whiteoaks, we focus on impact and results - our clients trust us to deliver PR strategies that drive business growth. As the UK's leading B2B tech PR agency, we work with clients in the retail, fintech, enterprise IT, and security sectors to create campaigns that generate real-world outcomes.As an employee-owned business, you'll have a direct role in the success of the agency. You'll also benefit financially from our collective success. Other benefits include: 22 days holiday (pro-rata), plus Christmas and Birthdays Option to buy/sell additional holidays Generous pension scheme Enhanced maternity and paternity leave Weekly running coach sessions Office perks like fresh fruit, croissants, coffee, hot chocolate, and soft drinks REF-
Mar 16, 2026
Full time
You will play a key role in driving the success of your team's client campaigns through excellent client communication and the delivery of agreed PR activity. As the media lead within the team, you will take responsibility for media strategy and execution, acting as a trusted point of contact for media relations both internally and externally. Working closely with the Account Manager, you will develop a clear understanding of your clients' objectives and identify creative opportunities to secure impactful coverage and deliver successful campaigns. What we would like you to do: Oversee media relations activity on behalf of the team's clients, maintaining key media contacts for all campaigns and projects Build, maintain and develop productive relationships with journalists and analysts across broadcast, national, trade and vertical media channels Execute a range of tactics including article placements, media briefings, roundtables and event support Generate accurate and informative top-tier media briefing documents and materials and confidently share with relevant client contacts of all levels Manage client communication pertaining to media opportunities and the relevant news agenda We would like to hear from you if you have: Previous experience in a PR agency or communications role, ideally within B2B or technology sector A proven track record of securing media coverage across trade, national, broadcast or online media Strong media relations and pitching skills, with the confidence to build relationships with journalists, analysts and influencers Excellent writing skills, including press releases, media pitches, briefing documents and thought leadership content Strong organisation and client management skills, with the ability to manage multiple priorities and contribute to successful PR campaigns Why Whiteoaks International? At Whiteoaks, we focus on impact and results - our clients trust us to deliver PR strategies that drive business growth. As the UK's leading B2B tech PR agency, we work with clients in the retail, fintech, enterprise IT, and security sectors to create campaigns that generate real-world outcomes.As an employee-owned business, you'll have a direct role in the success of the agency. You'll also benefit financially from our collective success. Other benefits include: 22 days holiday (pro-rata), plus Christmas and Birthdays Option to buy/sell additional holidays Generous pension scheme Enhanced maternity and paternity leave Weekly running coach sessions Office perks like fresh fruit, croissants, coffee, hot chocolate, and soft drinks REF-
Operations Manager Location: Birmingham UK (site-based with occasional travel) Salary: Competitive, dependent on experience Security Clearance: Ability to obtain and maintain UK Security Clearance (SC) Due to our ambitious growth plans, McGeoch Technology Ltd. Have an exciting opportunity for the position of Operations Manager reporting directly to the Operations & Programmes Director . The successful applicant will be based at our site in Birmingham , where we design, manufacture, and repair a range of products and services for defence and industrial markets, including ATEX Lighting, Electrical Distribution, Instrumentation and Control solutions. Our reputation for integrity is built on compliance with laws and regulations, ethical conduct, and respect for each other, wherever we operate. Our businesses serve a wide range of industries, including Aviation, Space, Defence, Rail, Medical, Scientific and Oil & Gas Sectors (ATEX). Role Purpose The Operations Manager is responsible for overseeing the end-to-end operational objectives, ensuring programmes are executed safely, compliantly, on time, on cost, and to quality standards. The role provides leadership across both our Manufacturing and Assembly areas, ensuring strong collaboration with supply chain, quality, and operational planning departments, enabling the business to meet contractual commitments while supporting sustainable growth and margin protection. Key Responsibilities Operational Delivery Lead day-to-day operational activities to meet contractual delivery, cost, and quality targets Translate business strategy and customer requirements into executable operational plans Ensure accurate production planning, scheduling, and capacity management Act as the escalation point for delivery risks and operational issues Leadership & People Management Lead and develop operational teams, fostering accountability and continuous improvement Build strong cross-functional relationships with Engineering, Commercial, Programmes, and Finance Promote a positive, high-performance culture aligned with company values Quality, Compliance & Governance Ensure compliance with defence, regulatory, and certification requirements (e.g. ISO 9001, AS9100 where applicable) Own operational readiness for internal and external audits (customers, certification bodies, MOD) Ensure export control, health & safety, and security requirements are embedded in operations Supply Chain & Resource Management Oversee supplier performance, risk management, and continuity of supply Work with procurement to mitigate long lead times and single-source risks Optimise inventory, materials flow, and working capital Continuous Improvement Identify and deliver operational improvement initiatives to increase efficiency and reduce cost Improve data quality, KPIs, and management reporting Reduce operational risk, rework, and non-conformance Financial & Commercial Awareness Support margin protection through cost control and efficient execution Contribute to bid and proposal activities from an operational feasibility perspective Monitor operational expenditure against budgets Key Performance Indicators (KPIs) On-time, on-cost delivery against contract milestones Quality performance (NCRs, rework rates, audit outcomes) Operational efficiency and throughput Supply chain performance and risk reduction Health, safety, and compliance metrics Team engagement and capability development Skills & Experience Required Essential Proven experience in an operations leadership role within a regulated environment (defence, aerospace, manufacturing, engineering, or similar) Strong understanding of operational delivery, production planning, and supply chain management Experience working with quality management systems and audits Demonstrated ability to lead, influence, and deliver through teams Commercial awareness and ability to balance cost, quality, and delivery Strong problem-solving and decision-making capability Desirable Experience working with MOD, prime contractors, or defence exports Knowledge of AS9100, ISO 14001, ISO 45001 Lean, Six Sigma, or continuous improvement background Experience supporting business growth or scale-up Personal Attributes Calm, structured, and resilient under pressure Credible leader with a collaborative style Detail-oriented but able to think strategically High integrity with a strong compliance mindset Proactive, improvement-focused, and accountable Working Conditions Full-time role Predominantly site-based to provide operational leadership Occasional travel to suppliers, customers, or partner sites To Apply If you feel you are a suitable candidate and would like to work for McGeoch Technology, please don't hesitate to apply.
Mar 16, 2026
Full time
Operations Manager Location: Birmingham UK (site-based with occasional travel) Salary: Competitive, dependent on experience Security Clearance: Ability to obtain and maintain UK Security Clearance (SC) Due to our ambitious growth plans, McGeoch Technology Ltd. Have an exciting opportunity for the position of Operations Manager reporting directly to the Operations & Programmes Director . The successful applicant will be based at our site in Birmingham , where we design, manufacture, and repair a range of products and services for defence and industrial markets, including ATEX Lighting, Electrical Distribution, Instrumentation and Control solutions. Our reputation for integrity is built on compliance with laws and regulations, ethical conduct, and respect for each other, wherever we operate. Our businesses serve a wide range of industries, including Aviation, Space, Defence, Rail, Medical, Scientific and Oil & Gas Sectors (ATEX). Role Purpose The Operations Manager is responsible for overseeing the end-to-end operational objectives, ensuring programmes are executed safely, compliantly, on time, on cost, and to quality standards. The role provides leadership across both our Manufacturing and Assembly areas, ensuring strong collaboration with supply chain, quality, and operational planning departments, enabling the business to meet contractual commitments while supporting sustainable growth and margin protection. Key Responsibilities Operational Delivery Lead day-to-day operational activities to meet contractual delivery, cost, and quality targets Translate business strategy and customer requirements into executable operational plans Ensure accurate production planning, scheduling, and capacity management Act as the escalation point for delivery risks and operational issues Leadership & People Management Lead and develop operational teams, fostering accountability and continuous improvement Build strong cross-functional relationships with Engineering, Commercial, Programmes, and Finance Promote a positive, high-performance culture aligned with company values Quality, Compliance & Governance Ensure compliance with defence, regulatory, and certification requirements (e.g. ISO 9001, AS9100 where applicable) Own operational readiness for internal and external audits (customers, certification bodies, MOD) Ensure export control, health & safety, and security requirements are embedded in operations Supply Chain & Resource Management Oversee supplier performance, risk management, and continuity of supply Work with procurement to mitigate long lead times and single-source risks Optimise inventory, materials flow, and working capital Continuous Improvement Identify and deliver operational improvement initiatives to increase efficiency and reduce cost Improve data quality, KPIs, and management reporting Reduce operational risk, rework, and non-conformance Financial & Commercial Awareness Support margin protection through cost control and efficient execution Contribute to bid and proposal activities from an operational feasibility perspective Monitor operational expenditure against budgets Key Performance Indicators (KPIs) On-time, on-cost delivery against contract milestones Quality performance (NCRs, rework rates, audit outcomes) Operational efficiency and throughput Supply chain performance and risk reduction Health, safety, and compliance metrics Team engagement and capability development Skills & Experience Required Essential Proven experience in an operations leadership role within a regulated environment (defence, aerospace, manufacturing, engineering, or similar) Strong understanding of operational delivery, production planning, and supply chain management Experience working with quality management systems and audits Demonstrated ability to lead, influence, and deliver through teams Commercial awareness and ability to balance cost, quality, and delivery Strong problem-solving and decision-making capability Desirable Experience working with MOD, prime contractors, or defence exports Knowledge of AS9100, ISO 14001, ISO 45001 Lean, Six Sigma, or continuous improvement background Experience supporting business growth or scale-up Personal Attributes Calm, structured, and resilient under pressure Credible leader with a collaborative style Detail-oriented but able to think strategically High integrity with a strong compliance mindset Proactive, improvement-focused, and accountable Working Conditions Full-time role Predominantly site-based to provide operational leadership Occasional travel to suppliers, customers, or partner sites To Apply If you feel you are a suitable candidate and would like to work for McGeoch Technology, please don't hesitate to apply.
We are currently recruiting for a Night Concierge/Security Officer to become a part of the team at a spectacular site in Greenwich (SE10), with 636 private residential apartments. The concierge is the first point of contact for all residents, visitors, and contractors. Working alongside the Building Manager, they must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. Your key day-to-day duties will also involve operation of the security desk, CCTV, security of the building and reporting anything to senior management We will require 2 year's minimum of residential concierge experience at a luxury establishment, a strong security background and SIA Licence is desirable. Main duties and responsibilities: To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times; To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively; To receive and log parcels and packages on behalf of residents; To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf); To log all resident written instructions under relevant apartment number on the concierge database; To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook; To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database; To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services; To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable); To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager; To assist with arranging apartment access for contractors (HIU, Sprinkler Head, Window Cleaning etc.); To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift; To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes; To be familiar with the site fire activation and evacuation procedures and evacuation points; To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift; To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others. To complete any other requests as directed by Account Manager or Managing Agent. Hours: 4 on 4 off (19:00-07:00) Salary: £30,336 per annum or £13.89 per hour Location: Greenwich (SE10) (nearest tube station is Cutty Sark on the DLR) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Mar 16, 2026
Full time
We are currently recruiting for a Night Concierge/Security Officer to become a part of the team at a spectacular site in Greenwich (SE10), with 636 private residential apartments. The concierge is the first point of contact for all residents, visitors, and contractors. Working alongside the Building Manager, they must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. Your key day-to-day duties will also involve operation of the security desk, CCTV, security of the building and reporting anything to senior management We will require 2 year's minimum of residential concierge experience at a luxury establishment, a strong security background and SIA Licence is desirable. Main duties and responsibilities: To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times; To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively; To receive and log parcels and packages on behalf of residents; To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf); To log all resident written instructions under relevant apartment number on the concierge database; To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook; To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database; To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services; To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable); To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager; To assist with arranging apartment access for contractors (HIU, Sprinkler Head, Window Cleaning etc.); To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift; To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes; To be familiar with the site fire activation and evacuation procedures and evacuation points; To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift; To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others. To complete any other requests as directed by Account Manager or Managing Agent. Hours: 4 on 4 off (19:00-07:00) Salary: £30,336 per annum or £13.89 per hour Location: Greenwich (SE10) (nearest tube station is Cutty Sark on the DLR) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Composer Sales & Development Manager JOB DESCRIPTION Title: Composer Sales & Development Manager: Birdsong Music Publishing, a HarrisonParrott Associated Company Reporting to: CEO HarrisonParrott Group and Chief of Staff, HarrisonParrott Group Salary range: Competitive - Manager or Senior Manager-level (experience dependent) Basis: Full time - 35 hours per week, Monday to Friday Location: London Somerset House, Hybrid working About Birdsong Music Publishing With a roster of internationally recognized composers and a growing catalogue of orchestral works, chamber music and opera, Birdsong Music Publishing is creating the music of the 21st century. Established in 2021, we offer full publishing and management services to our composers, supporting them and helping to develop their careers by connecting them to artists and ensembles of the highest standing and bringing their music to the widest possible audience. Birdsong Music Publishing is an associated company of the HarrisonParrott Group, a leading arts and management company. Job Purpose The primary function of the Composer Sales & Development Manager is to develop, promote, and manage all aspects of the careers of a defined list of composers and catalogues, working across various areas of the music industry. The Composer Sales & Development Manager shall be responsible for all day-to-day activity, sales, and strategy of a fixed roster of composers and take a proactive approach to constantly search for opportunities across all aspects of the industry. In addition to a defined roster of artists, the Composer Sales & Development Manager is responsible for growing and developing the Birdsong Music Publishing roster, as well as exploring strategic and appropriate commercial opportunities, such as media partnerships and sync. This role requires a self-starter who anticipates needs, addresses concerns and resolves issues as and when they arise in a professional, confident and efficient manner. A proactive, strong initiative, responsible, self-motivated and autonomous work style is required. Key relationships Chief of Staff & CEO HarrisonParrott Group, Composer Management and Publishing Team, and the Finance Team. Key accountabilities Artistic Strategy and Relationships and sales Establish and build relationships with artists to deliver on their strategic needs and aims, working closely with senior management to identify and deliver this strategy Work with key promoters across the industry to deliver high quality and efficient work Clearly plan and implement sales for each of your artists alongside the Associate Director, Polyarts. Procure and negotiate engagements to implement agreed sales strategy of 6-8 artists or projects ranging from composers to instrumentalists to vocalists. Set regular sales targets and meet said targets Aim to increase revenue per artist by 10-20% on an annual basis. Constantly push results and initiatives to improve financial results per artist and projects. Financial KPIs. Career Planning Show initiative in planning sales targets and strategies for composer roster and implementing these plans. Act as a key point of contact with assigned artists and handle requests independently while keeping team in the loop - responsible for all meeting/ sales update documents /agendas for artists. Work proactively (ie always putting forward initial recommendations) with Director(s) and Senior Staff on the formulation of a strategic plan of performances and recordings for the development of each composer's career. Maintain awareness of the progress of an composer's performance through concert attendance, reading reviews and discussion with the artist and promoters and provide internal progress reports, briefings and management career projections. Oversee the maintenance of various diaries of each artist and finalise details of each engagement Check repertoire details including versions/editions, language, string strengths and instrumentation. Oversee requirements for work permits and/or visas, and make the necessary applications where necessary. Oversee detailed requirements according to composers' personal needs and rider Contracts Negotiate/advise on contract terms, ensure fee negotiations are finalised, process and manage the issuing and finalisation of contracts. Ensure there is effective liaison with the Accounts department on all matters relating to timely accounting to artists, commission, and tax arrangements. Assist in the administration of contracts which are non-specific to engagements, such as recording and TV contracts, residencies. Financial Administration Ensure with coordinators financial information on artist diary system is maintained and outstanding fee negotiations followed up on a timely basis. Review promoter invoices and monthly commission statements to ensure correct Liaise with promoters and HP accounts department regarding social security payments, tax waivers and withholding tax arrangements. Oversee incoming royalty statements and other correspondence relating to incoming monies Oversee/Keep track of and ensure timely payment of artists' fees, and check deductions of tax, social security etc, by promoters. Business Development: Be alert to opportunities for collaborations, connections, and links between Birdsong Music Publishing and HarrisonParrott artists and projects. Develop proposals for potential project partners and commercial opportunities, and the monitor those already contracted. Artists & Repertoire: Composer new signing evaluation responsibility to be approved by Director. Skills and Experience: Essential: Proven experience (4+ yrs) and competency in managing composers including strategic career planning, sales and marketing, and contract negotiation, or directly comparable and relevant experience in an adjacent area of the classical music business Excellent project management skills Knowledge and passion of contemporary music across range of genres and sub-genres High level of accuracy, attention to detail Solid organisation skills Ability to manage and prioritise a large number of varied tasks with multiple deadlines Excellent IT skills Proficiency in Microsoft Outlook Prior experience in a relevant and related area of the music business Excellent knowledge of and active interest in music. Desirable: Digital Marketing Experience Experience managing composers, commissioning agreements, rights Knowledge of recording industry Educated to at least undergraduate degree level or equivalent.
Mar 16, 2026
Full time
Composer Sales & Development Manager JOB DESCRIPTION Title: Composer Sales & Development Manager: Birdsong Music Publishing, a HarrisonParrott Associated Company Reporting to: CEO HarrisonParrott Group and Chief of Staff, HarrisonParrott Group Salary range: Competitive - Manager or Senior Manager-level (experience dependent) Basis: Full time - 35 hours per week, Monday to Friday Location: London Somerset House, Hybrid working About Birdsong Music Publishing With a roster of internationally recognized composers and a growing catalogue of orchestral works, chamber music and opera, Birdsong Music Publishing is creating the music of the 21st century. Established in 2021, we offer full publishing and management services to our composers, supporting them and helping to develop their careers by connecting them to artists and ensembles of the highest standing and bringing their music to the widest possible audience. Birdsong Music Publishing is an associated company of the HarrisonParrott Group, a leading arts and management company. Job Purpose The primary function of the Composer Sales & Development Manager is to develop, promote, and manage all aspects of the careers of a defined list of composers and catalogues, working across various areas of the music industry. The Composer Sales & Development Manager shall be responsible for all day-to-day activity, sales, and strategy of a fixed roster of composers and take a proactive approach to constantly search for opportunities across all aspects of the industry. In addition to a defined roster of artists, the Composer Sales & Development Manager is responsible for growing and developing the Birdsong Music Publishing roster, as well as exploring strategic and appropriate commercial opportunities, such as media partnerships and sync. This role requires a self-starter who anticipates needs, addresses concerns and resolves issues as and when they arise in a professional, confident and efficient manner. A proactive, strong initiative, responsible, self-motivated and autonomous work style is required. Key relationships Chief of Staff & CEO HarrisonParrott Group, Composer Management and Publishing Team, and the Finance Team. Key accountabilities Artistic Strategy and Relationships and sales Establish and build relationships with artists to deliver on their strategic needs and aims, working closely with senior management to identify and deliver this strategy Work with key promoters across the industry to deliver high quality and efficient work Clearly plan and implement sales for each of your artists alongside the Associate Director, Polyarts. Procure and negotiate engagements to implement agreed sales strategy of 6-8 artists or projects ranging from composers to instrumentalists to vocalists. Set regular sales targets and meet said targets Aim to increase revenue per artist by 10-20% on an annual basis. Constantly push results and initiatives to improve financial results per artist and projects. Financial KPIs. Career Planning Show initiative in planning sales targets and strategies for composer roster and implementing these plans. Act as a key point of contact with assigned artists and handle requests independently while keeping team in the loop - responsible for all meeting/ sales update documents /agendas for artists. Work proactively (ie always putting forward initial recommendations) with Director(s) and Senior Staff on the formulation of a strategic plan of performances and recordings for the development of each composer's career. Maintain awareness of the progress of an composer's performance through concert attendance, reading reviews and discussion with the artist and promoters and provide internal progress reports, briefings and management career projections. Oversee the maintenance of various diaries of each artist and finalise details of each engagement Check repertoire details including versions/editions, language, string strengths and instrumentation. Oversee requirements for work permits and/or visas, and make the necessary applications where necessary. Oversee detailed requirements according to composers' personal needs and rider Contracts Negotiate/advise on contract terms, ensure fee negotiations are finalised, process and manage the issuing and finalisation of contracts. Ensure there is effective liaison with the Accounts department on all matters relating to timely accounting to artists, commission, and tax arrangements. Assist in the administration of contracts which are non-specific to engagements, such as recording and TV contracts, residencies. Financial Administration Ensure with coordinators financial information on artist diary system is maintained and outstanding fee negotiations followed up on a timely basis. Review promoter invoices and monthly commission statements to ensure correct Liaise with promoters and HP accounts department regarding social security payments, tax waivers and withholding tax arrangements. Oversee incoming royalty statements and other correspondence relating to incoming monies Oversee/Keep track of and ensure timely payment of artists' fees, and check deductions of tax, social security etc, by promoters. Business Development: Be alert to opportunities for collaborations, connections, and links between Birdsong Music Publishing and HarrisonParrott artists and projects. Develop proposals for potential project partners and commercial opportunities, and the monitor those already contracted. Artists & Repertoire: Composer new signing evaluation responsibility to be approved by Director. Skills and Experience: Essential: Proven experience (4+ yrs) and competency in managing composers including strategic career planning, sales and marketing, and contract negotiation, or directly comparable and relevant experience in an adjacent area of the classical music business Excellent project management skills Knowledge and passion of contemporary music across range of genres and sub-genres High level of accuracy, attention to detail Solid organisation skills Ability to manage and prioritise a large number of varied tasks with multiple deadlines Excellent IT skills Proficiency in Microsoft Outlook Prior experience in a relevant and related area of the music business Excellent knowledge of and active interest in music. Desirable: Digital Marketing Experience Experience managing composers, commissioning agreements, rights Knowledge of recording industry Educated to at least undergraduate degree level or equivalent.
My client, a leading provider of and multi-let industrial estates, is seeking to appoint a Regional Operations Manager (ROM) to oversee operational excellence and facilities management across a designated UK region. This role will have responsibility for the Midlands region , requiring regular travel to sites and periodic visits to Head Office in London. Reporting directly to the Head of Operations, the Regional Operations Manager will act as the regional lead for all building maintenance, compliance, and operational performance, while providing expert FM guidance to Business Centre Managers (BCMs) and Regional General Managers (RGMs). This is an excellent opportunity for an experienced facilities professional who thrives in a fast-paced, customer-focused environment and is confident managing contractors, budgets, and compliance across a diverse property portfolio. For further details, please apply using the link The Role The Regional Operations Manager is accountable for the day-to-day facilities management and operational standards across sites within their allocated geographical region. You will ensure buildings are safe, compliant, well maintained, and commercially ready - driving high standards of upkeep, managing maintenance programmes, and supporting local teams in delivering an exceptional customer experience. The role combines operational oversight, contractor management, compliance monitoring, project delivery, and stakeholder engagement. Key Responsibilities Regional Operational Leadership Lead the Operations function across your region, overseeing building maintenance, compliance, and site standards. Provide professional site management guidance to BCMs and RGMs on safety, security, statutory compliance, and general upkeep. Monitor Health & Safety and statutory requirements across the region, working closely with central functional teams to ensure full compliance. Drive a strong safety and compliance culture across sites and service partners. Maintenance, Projects and Compliance Take full responsibility for Planned Preventative Maintenance (PPM), reactive repairs, and minor works projects across the region. Ensure all sites remain legally compliant and maintained to agreed operational standards at all times. Oversee construction and maintenance contractors on site, ensuring compliance with CDM, Health & Safety legislation, building control, and planning requirements. Manage safeguarding works programmes, ensuring projects are delivered on time and within budget. Identify, scope, and manage additional works, controlling external contractors to ensure timely and cost-effective delivery. Ensure building fabric works, subdivision of units, and reconfiguration projects are delivered in line with customer demand and commercial priorities. Contractor and Financial Management Manage third-party contractor performance, contract administration, and SLA monitoring. Control regional building-related expenditure, ensuring costs are managed within budget for both region and individual centres. Liaise with the Commercial team to identify and implement cost-saving initiatives. Ensure compliance and accuracy in the use of internal Purchase Order and invoicing systems, leveraging data insights to drive operational improvement. Maximising Unit Availability Ensure vacant units are maintained in a clean, safe, and lettable condition. Support BCMs and RGMs in preparing and configuring space to meet anticipated demand. Manage maintenance operatives and contractors to uphold high building standards. Actively support the management of regional debt by resolving building-related disputes promptly and ensuring units are returned to market quickly following vacation. Customer Experience and Collaboration Work closely with Regional General Managers to resolve centre-level issues and improve operational performance. Support local teams in responding to NPS feedback and driving service improvements. Share best practice initiatives and communicate successes across the region to promote continuous improvement. Reporting and Governance Hold monthly meetings with each Regional General Manager to agree Centre Action Plans covering cost control, outstanding works, PPM delivery, site standards, and Health & Safety. Provide structured monthly reporting to senior leadership, ensuring visibility on regional performance, compliance, and operational risks. Ensure all operational data is accurate, up to date, and used proactively to benefit the wider business. Key Skills and Experience Essential: Proven multi-site Facilities Management experience within a commercial property environment. Full UK driving licence and willingness to travel weekly across sites, with regular visits to London Head Office. Demonstrable experience delivering minor works programmes, reactive maintenance, and building fabric projects on time and within budget. Strong contractor and supply chain management experience, including SLA monitoring and performance management. Sound technical knowledge of building services, maintenance delivery models, and contract works. Strong financial awareness, with experience managing regional budgets and understanding financial performance models. Highly organised, proactive, and capable of managing a demanding workload while remaining calm under pressure. Excellent communication, negotiation, and influencing skills, with the ability to engage stakeholders at all levels. Confident presenting information clearly and concisely to senior leaders. IT literate, with strong capability in MS Office, reporting systems, and database management. Self-motivated with the ability to operate autonomously while contributing to a wider regional leadership team.
Mar 16, 2026
Full time
My client, a leading provider of and multi-let industrial estates, is seeking to appoint a Regional Operations Manager (ROM) to oversee operational excellence and facilities management across a designated UK region. This role will have responsibility for the Midlands region , requiring regular travel to sites and periodic visits to Head Office in London. Reporting directly to the Head of Operations, the Regional Operations Manager will act as the regional lead for all building maintenance, compliance, and operational performance, while providing expert FM guidance to Business Centre Managers (BCMs) and Regional General Managers (RGMs). This is an excellent opportunity for an experienced facilities professional who thrives in a fast-paced, customer-focused environment and is confident managing contractors, budgets, and compliance across a diverse property portfolio. For further details, please apply using the link The Role The Regional Operations Manager is accountable for the day-to-day facilities management and operational standards across sites within their allocated geographical region. You will ensure buildings are safe, compliant, well maintained, and commercially ready - driving high standards of upkeep, managing maintenance programmes, and supporting local teams in delivering an exceptional customer experience. The role combines operational oversight, contractor management, compliance monitoring, project delivery, and stakeholder engagement. Key Responsibilities Regional Operational Leadership Lead the Operations function across your region, overseeing building maintenance, compliance, and site standards. Provide professional site management guidance to BCMs and RGMs on safety, security, statutory compliance, and general upkeep. Monitor Health & Safety and statutory requirements across the region, working closely with central functional teams to ensure full compliance. Drive a strong safety and compliance culture across sites and service partners. Maintenance, Projects and Compliance Take full responsibility for Planned Preventative Maintenance (PPM), reactive repairs, and minor works projects across the region. Ensure all sites remain legally compliant and maintained to agreed operational standards at all times. Oversee construction and maintenance contractors on site, ensuring compliance with CDM, Health & Safety legislation, building control, and planning requirements. Manage safeguarding works programmes, ensuring projects are delivered on time and within budget. Identify, scope, and manage additional works, controlling external contractors to ensure timely and cost-effective delivery. Ensure building fabric works, subdivision of units, and reconfiguration projects are delivered in line with customer demand and commercial priorities. Contractor and Financial Management Manage third-party contractor performance, contract administration, and SLA monitoring. Control regional building-related expenditure, ensuring costs are managed within budget for both region and individual centres. Liaise with the Commercial team to identify and implement cost-saving initiatives. Ensure compliance and accuracy in the use of internal Purchase Order and invoicing systems, leveraging data insights to drive operational improvement. Maximising Unit Availability Ensure vacant units are maintained in a clean, safe, and lettable condition. Support BCMs and RGMs in preparing and configuring space to meet anticipated demand. Manage maintenance operatives and contractors to uphold high building standards. Actively support the management of regional debt by resolving building-related disputes promptly and ensuring units are returned to market quickly following vacation. Customer Experience and Collaboration Work closely with Regional General Managers to resolve centre-level issues and improve operational performance. Support local teams in responding to NPS feedback and driving service improvements. Share best practice initiatives and communicate successes across the region to promote continuous improvement. Reporting and Governance Hold monthly meetings with each Regional General Manager to agree Centre Action Plans covering cost control, outstanding works, PPM delivery, site standards, and Health & Safety. Provide structured monthly reporting to senior leadership, ensuring visibility on regional performance, compliance, and operational risks. Ensure all operational data is accurate, up to date, and used proactively to benefit the wider business. Key Skills and Experience Essential: Proven multi-site Facilities Management experience within a commercial property environment. Full UK driving licence and willingness to travel weekly across sites, with regular visits to London Head Office. Demonstrable experience delivering minor works programmes, reactive maintenance, and building fabric projects on time and within budget. Strong contractor and supply chain management experience, including SLA monitoring and performance management. Sound technical knowledge of building services, maintenance delivery models, and contract works. Strong financial awareness, with experience managing regional budgets and understanding financial performance models. Highly organised, proactive, and capable of managing a demanding workload while remaining calm under pressure. Excellent communication, negotiation, and influencing skills, with the ability to engage stakeholders at all levels. Confident presenting information clearly and concisely to senior leaders. IT literate, with strong capability in MS Office, reporting systems, and database management. Self-motivated with the ability to operate autonomously while contributing to a wider regional leadership team.
Career Choices Dewis Gyrfa Ltd
Walsall, Staffordshire
£65,000.0 to £70,000.0 per year, Up to £70K Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 04/04/2026 About this job Established over 40 years ago built on strong family values, they have evolved into one of the UK's foremost privately owned civil engineering and infrastructure specialists. They deliver end to end design, engineering, and maintenance solutions across a diverse portfolio of sectors, including: Water Transport Built Environment Energy They are a trusted tier one partner to major blue chip, regulated, and private organisations, operating within some of the country's most significant frameworks, joint ventures, and alliances. They are now looking to add a Group financial accountant. What you'll need to succeed Qualified Accountant (ACA/ACCA) Strong technical financial accounting and tax knowledge and experience, including preparation of statutory accounts and Corporation Tax computations. Management experience Strong understanding of financial processes and controls Advanced Excel user Responsibilities Lead all aspects of financial accounting including management of General Ledgers. Preparation and review of balance sheet reconciliations. Tax/statutory reporting and compliance. Month and year end processing and coordination. Review, check and authorise financial transactions. Deputise and assist other accountants with the smooth running of the finance department. Supervisory responsibilities; opportunity to extend management and commercial skills. Work directly with senior non financial managers, departmental leads and directors. Preparation and review of statutory accounts for all Group companies. Ensure full tax and statutory compliance of the Group and reporting to the required standards and deadlines. Preparation and filing of statutory tax and other returns for all Group companies: VAT, PAYE, CIS, ONS. Management of General Ledgers for all Group companies; maintenance of chart of accounts. Manage month end process, ensuring all transactions are reviewed and processed before period end cut offs. Preparation and review of all balance sheet reconciliations and lead schedules. Taking or recommending all necessary actions for business process improvement. Intercompany accounting and invoicing, including maintenance and reconciliation of the intercompany balance matrix. Preparation of monthly consolidated trial balance, profit and loss account, balance sheet and cash flow statement. Liaise with external auditors in delivery of the annual statutory audit. Liaise with tax advisors and review corporation tax computations for all Group companies. Finance team lead, working with operational teams and a third party agent to prepare and apply for the annual Research and Development Expenditure Credit. Monitor, review and update key financial controls, processes and accounting policies. Maintain ongoing awareness of changes to corporate and tax legislation and provide guidance and advice accordingly. What you'll get in return The company is a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, committed to investing in people. They create a working environment where people are supported throughout their careers, can enjoy security and be part of a company that cares about them. From the moment you join, your well being and career aspirations will be supported by Profit Share Scheme Company Pension Scheme Life Assurance Private Medical Insurance 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme Development supported by internal and externally delivered training Continuous service awards What you need to do now If you're interested in this role, click 'apply now' to forward an up to date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Mar 16, 2026
Full time
£65,000.0 to £70,000.0 per year, Up to £70K Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 04/04/2026 About this job Established over 40 years ago built on strong family values, they have evolved into one of the UK's foremost privately owned civil engineering and infrastructure specialists. They deliver end to end design, engineering, and maintenance solutions across a diverse portfolio of sectors, including: Water Transport Built Environment Energy They are a trusted tier one partner to major blue chip, regulated, and private organisations, operating within some of the country's most significant frameworks, joint ventures, and alliances. They are now looking to add a Group financial accountant. What you'll need to succeed Qualified Accountant (ACA/ACCA) Strong technical financial accounting and tax knowledge and experience, including preparation of statutory accounts and Corporation Tax computations. Management experience Strong understanding of financial processes and controls Advanced Excel user Responsibilities Lead all aspects of financial accounting including management of General Ledgers. Preparation and review of balance sheet reconciliations. Tax/statutory reporting and compliance. Month and year end processing and coordination. Review, check and authorise financial transactions. Deputise and assist other accountants with the smooth running of the finance department. Supervisory responsibilities; opportunity to extend management and commercial skills. Work directly with senior non financial managers, departmental leads and directors. Preparation and review of statutory accounts for all Group companies. Ensure full tax and statutory compliance of the Group and reporting to the required standards and deadlines. Preparation and filing of statutory tax and other returns for all Group companies: VAT, PAYE, CIS, ONS. Management of General Ledgers for all Group companies; maintenance of chart of accounts. Manage month end process, ensuring all transactions are reviewed and processed before period end cut offs. Preparation and review of all balance sheet reconciliations and lead schedules. Taking or recommending all necessary actions for business process improvement. Intercompany accounting and invoicing, including maintenance and reconciliation of the intercompany balance matrix. Preparation of monthly consolidated trial balance, profit and loss account, balance sheet and cash flow statement. Liaise with external auditors in delivery of the annual statutory audit. Liaise with tax advisors and review corporation tax computations for all Group companies. Finance team lead, working with operational teams and a third party agent to prepare and apply for the annual Research and Development Expenditure Credit. Monitor, review and update key financial controls, processes and accounting policies. Maintain ongoing awareness of changes to corporate and tax legislation and provide guidance and advice accordingly. What you'll get in return The company is a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, committed to investing in people. They create a working environment where people are supported throughout their careers, can enjoy security and be part of a company that cares about them. From the moment you join, your well being and career aspirations will be supported by Profit Share Scheme Company Pension Scheme Life Assurance Private Medical Insurance 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme Development supported by internal and externally delivered training Continuous service awards What you need to do now If you're interested in this role, click 'apply now' to forward an up to date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! Role Overview We are looking for a Head of Total Rewards to own and evolve our global compensation, benefits, and recognition practices across a fast-growing SaaS environment. This is a hands on, high impact role for someone who moves fluidly between analytics and executive conversations, someone who is genuinely excited to use AI and modern tooling to bring clarity, speed, and precision to compensation decisions, not just to report on them. You will align our reward strategy with business objectives, ensure competitiveness and fairness across markets, and own the AI and data infrastructure that underpins how we make pay decisions. You will partner closely with Finance, HRBPs, Talent Acquisition, and senior leadership, playing a key role in building employee trust through transparency, equity, and intelligent use of data. What Will Make You Successful Here You think like a systems designer. You build scalable, tech enabled processes that outlast any single decision or cycle, and you're always asking how the infrastructure can do more of the heavy lifting. You are AI first by default. You reach for intelligent tooling to take the repetition off your plate, so your energy stays where it matters most: strategy, judgment, and influence. You're energised by ambiguity. You don't need a perfect brief to get started, and you find the process of building from scratch more motivating than inheriting something finished. You are compliance aware without being compliance led. You understand the regulatory landscape across our markets, anticipate what's coming, and build it into your thinking early rather than retrofitting it later. You challenge with data. When something doesn't add up, you say so constructively, with evidence, and with a point of view on what to do instead. You see compensation as both a fairness mechanism and a performance lever, and you can make that case to a CFO and an IC in the same week. You communicate with precision and range as comfortable walking an employee through a pay decision as you are presenting a business case to the executive team. What You Will Own 1. Total Rewards Philosophy & Governance Define and maintain SoSafe's total rewards philosophy - where we lead, match, or lag the market by role and geography. Establish clear governance around pay decisions and exceptions, ensuring consistency and accountability. Partner with Finance to keep reward programs financially sustainable and tied to business planning cycles. Own the AI tooling roadmap for the Total Rewards function identifying, implementing, and iterating on tools that automate benchmarking, flag equity risks, and surface compensation insights in real time. You bring discipline, visibility, and intelligent automation to one of the company's largest cost bases: payroll. Own global job architecture and levelling frameworks. Design and maintain salary ranges across markets using intelligence platforms (e.g. Mercer Comptryx, Radford, Pave, Ravio) enhanced by AI driven analysis. Lead annual and mid year compensation cycles with structured, tech enabled workflows. Partner with Talent Acquisition to provide dynamic offer guidance and proactively prevent pay compression. Use predictive analytics to identify internal equity risks and retention hotspots before they become problems. Support the design and governance of bonus and incentive programs aligned to performance and business priorities. You ensure pay decisions are consistent, competitive, and informed by both human judgement and intelligent data systems. 3. Pay Transparency & Equity Lead SoSafe's readiness for the EU Pay Transparency Directive, owning the roadmap, the analysis, and the reporting. Conduct regular pay equity analyses; identify risks proactively and drive remediation. Equip managers with clear, practical guidance on how pay is determined and how employees progress. Build the internal narrative around pay that employees and leaders can trust. Transparency is a core outcome of this role - not a compliance task. 4. Benefits & Recognition Own and continuously optimise benefits programs across our key markets (Germany, UK, Ireland, Portugal, France, Spain). Use data and AI driven insights to assess utilisation and reallocate spend toward high impact offerings. Partner with the wider People team to build recognition programs that reinforce performance, values, and intrinsic motivation - not just cash. Benefits and recognition should be both human centred and economically rational. 5. Decision Support & Communication Provide structured, confident guidance to HRBPs and business leaders on complex compensation cases. Translate market data and internal analytics into clear, actionable recommendations. Present compensation strategy and insights in business language to the leadership team and CEO. In partnership with our L&D team, you will design and deliver training for managers on reward philosophy and practice. You simplify complexity and build trust. What We're Looking For 5-8 years of experience in Compensation / Total Rewards within a high growth tech or SaaS environment, ideally multi country and European in scope. Strong experience with job architecture and salary band design across multiple countries. Hands on familiarity with compensation platforms (e.g. Mercer Comptryx, Radford, Pave, Ravio, or equivalent) Demonstrated ability to leverage AI and analytics tools to improve efficiency, insight quality, and governance, not just for reporting, but for forward looking decisions. Experience leading annual compensation cycles end to end. Solid working knowledge of the EU Pay Transparency Directive and European pay equity practices. Strong analytical skills paired with executive level communication ability. Comfortable building structure and process in an environment where it doesn't yet fully exist. Experience working with HiBob would be beneficial but is not essential. What we offer Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet ups And the list goes on: Tech equipment, referral bonuses, dog friendly HQ Perks and benefits listed above are for full time employees and may vary slightly by office location. These are just a sample - you'll learn more during the interview process. About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest growing security awareness scale ups worldwide, we leverage behavioural science and data driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose driven environment that values innovation, diversity, and collaboration, then this is the place for you!
Mar 16, 2026
Full time
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! Role Overview We are looking for a Head of Total Rewards to own and evolve our global compensation, benefits, and recognition practices across a fast-growing SaaS environment. This is a hands on, high impact role for someone who moves fluidly between analytics and executive conversations, someone who is genuinely excited to use AI and modern tooling to bring clarity, speed, and precision to compensation decisions, not just to report on them. You will align our reward strategy with business objectives, ensure competitiveness and fairness across markets, and own the AI and data infrastructure that underpins how we make pay decisions. You will partner closely with Finance, HRBPs, Talent Acquisition, and senior leadership, playing a key role in building employee trust through transparency, equity, and intelligent use of data. What Will Make You Successful Here You think like a systems designer. You build scalable, tech enabled processes that outlast any single decision or cycle, and you're always asking how the infrastructure can do more of the heavy lifting. You are AI first by default. You reach for intelligent tooling to take the repetition off your plate, so your energy stays where it matters most: strategy, judgment, and influence. You're energised by ambiguity. You don't need a perfect brief to get started, and you find the process of building from scratch more motivating than inheriting something finished. You are compliance aware without being compliance led. You understand the regulatory landscape across our markets, anticipate what's coming, and build it into your thinking early rather than retrofitting it later. You challenge with data. When something doesn't add up, you say so constructively, with evidence, and with a point of view on what to do instead. You see compensation as both a fairness mechanism and a performance lever, and you can make that case to a CFO and an IC in the same week. You communicate with precision and range as comfortable walking an employee through a pay decision as you are presenting a business case to the executive team. What You Will Own 1. Total Rewards Philosophy & Governance Define and maintain SoSafe's total rewards philosophy - where we lead, match, or lag the market by role and geography. Establish clear governance around pay decisions and exceptions, ensuring consistency and accountability. Partner with Finance to keep reward programs financially sustainable and tied to business planning cycles. Own the AI tooling roadmap for the Total Rewards function identifying, implementing, and iterating on tools that automate benchmarking, flag equity risks, and surface compensation insights in real time. You bring discipline, visibility, and intelligent automation to one of the company's largest cost bases: payroll. Own global job architecture and levelling frameworks. Design and maintain salary ranges across markets using intelligence platforms (e.g. Mercer Comptryx, Radford, Pave, Ravio) enhanced by AI driven analysis. Lead annual and mid year compensation cycles with structured, tech enabled workflows. Partner with Talent Acquisition to provide dynamic offer guidance and proactively prevent pay compression. Use predictive analytics to identify internal equity risks and retention hotspots before they become problems. Support the design and governance of bonus and incentive programs aligned to performance and business priorities. You ensure pay decisions are consistent, competitive, and informed by both human judgement and intelligent data systems. 3. Pay Transparency & Equity Lead SoSafe's readiness for the EU Pay Transparency Directive, owning the roadmap, the analysis, and the reporting. Conduct regular pay equity analyses; identify risks proactively and drive remediation. Equip managers with clear, practical guidance on how pay is determined and how employees progress. Build the internal narrative around pay that employees and leaders can trust. Transparency is a core outcome of this role - not a compliance task. 4. Benefits & Recognition Own and continuously optimise benefits programs across our key markets (Germany, UK, Ireland, Portugal, France, Spain). Use data and AI driven insights to assess utilisation and reallocate spend toward high impact offerings. Partner with the wider People team to build recognition programs that reinforce performance, values, and intrinsic motivation - not just cash. Benefits and recognition should be both human centred and economically rational. 5. Decision Support & Communication Provide structured, confident guidance to HRBPs and business leaders on complex compensation cases. Translate market data and internal analytics into clear, actionable recommendations. Present compensation strategy and insights in business language to the leadership team and CEO. In partnership with our L&D team, you will design and deliver training for managers on reward philosophy and practice. You simplify complexity and build trust. What We're Looking For 5-8 years of experience in Compensation / Total Rewards within a high growth tech or SaaS environment, ideally multi country and European in scope. Strong experience with job architecture and salary band design across multiple countries. Hands on familiarity with compensation platforms (e.g. Mercer Comptryx, Radford, Pave, Ravio, or equivalent) Demonstrated ability to leverage AI and analytics tools to improve efficiency, insight quality, and governance, not just for reporting, but for forward looking decisions. Experience leading annual compensation cycles end to end. Solid working knowledge of the EU Pay Transparency Directive and European pay equity practices. Strong analytical skills paired with executive level communication ability. Comfortable building structure and process in an environment where it doesn't yet fully exist. Experience working with HiBob would be beneficial but is not essential. What we offer Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet ups And the list goes on: Tech equipment, referral bonuses, dog friendly HQ Perks and benefits listed above are for full time employees and may vary slightly by office location. These are just a sample - you'll learn more during the interview process. About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest growing security awareness scale ups worldwide, we leverage behavioural science and data driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose driven environment that values innovation, diversity, and collaboration, then this is the place for you!
Job title: IT Manager Location: Bolton (on-site) Job Type: Full-time, Permanent Salary: up to £35k DOE About the Role We are a specialist law firm providing legal services in credit hire and motor claims litigation. With a growing team and modern offices, we are committed to delivering excellent client service while maintaining a secure, efficient, and technologically robust working environment. We are seeking an experienced and proactive IT Manager to oversee IT infrastructure, systems, and security while ensuring smooth day-to-day operations and reliable technical support across the organisation.The ideal candidate will have previous IT management experience within a legal environment and will be comfortable taking ownership of technology systems, driving improvements, and supporting staff with technical issues. Key Responsibilities Manage and maintain IT infrastructure, including hardware, servers, networks, and systems Provide technical support and troubleshooting for staff across the organisation Oversee case management, document management, and legal software systems (Proclaim development experience desirable) Ensure data security, system backups, and disaster recovery procedures are in place Manage user accounts, access permissions, and system security in line with GDPR and company policies Monitor system performance to maintain reliability and minimise downtime Coordinate and manage relationships with external IT service providers and vendors Install, configure, and maintain hardware, software, and networking equipment Develop and implement IT policies, procedures, and best practices Support IT projects, upgrades, and system improvements Ensure compliance with data protection and cybersecurity standards Provide guidance and training to staff on IT systems and security awareness Role Requirements Minimum 2 years' experience in IT management within a legal practice Proven experience managing IT infrastructure, networks, and systems Knowledge of legal case management and document management systems Strong understanding of cybersecurity, data protection, and GDPR compliance Experience supporting Microsoft 365, Windows environments, and cloud-based systems Excellent problem-solving and troubleshooting skills Ability to manage multiple priorities under pressure Strong communication skills with the ability to explain technical issues to non-technical staff Experience managing IT vendors and service providers Relevant IT qualifications or certifications (desirable) What's on Offer Competitive salary Free on-site parking Hybrid working negotiable Monday to Friday, 9am-5pm with 1-hour lunch Opportunities for career development and training Supportive and collaborative working environment Company pension scheme Modern office environment with up-to-date technology Chance to contribute to IT strategy and development If you are interested in this role please APPLY or send your CV to Judge Legal
Mar 16, 2026
Full time
Job title: IT Manager Location: Bolton (on-site) Job Type: Full-time, Permanent Salary: up to £35k DOE About the Role We are a specialist law firm providing legal services in credit hire and motor claims litigation. With a growing team and modern offices, we are committed to delivering excellent client service while maintaining a secure, efficient, and technologically robust working environment. We are seeking an experienced and proactive IT Manager to oversee IT infrastructure, systems, and security while ensuring smooth day-to-day operations and reliable technical support across the organisation.The ideal candidate will have previous IT management experience within a legal environment and will be comfortable taking ownership of technology systems, driving improvements, and supporting staff with technical issues. Key Responsibilities Manage and maintain IT infrastructure, including hardware, servers, networks, and systems Provide technical support and troubleshooting for staff across the organisation Oversee case management, document management, and legal software systems (Proclaim development experience desirable) Ensure data security, system backups, and disaster recovery procedures are in place Manage user accounts, access permissions, and system security in line with GDPR and company policies Monitor system performance to maintain reliability and minimise downtime Coordinate and manage relationships with external IT service providers and vendors Install, configure, and maintain hardware, software, and networking equipment Develop and implement IT policies, procedures, and best practices Support IT projects, upgrades, and system improvements Ensure compliance with data protection and cybersecurity standards Provide guidance and training to staff on IT systems and security awareness Role Requirements Minimum 2 years' experience in IT management within a legal practice Proven experience managing IT infrastructure, networks, and systems Knowledge of legal case management and document management systems Strong understanding of cybersecurity, data protection, and GDPR compliance Experience supporting Microsoft 365, Windows environments, and cloud-based systems Excellent problem-solving and troubleshooting skills Ability to manage multiple priorities under pressure Strong communication skills with the ability to explain technical issues to non-technical staff Experience managing IT vendors and service providers Relevant IT qualifications or certifications (desirable) What's on Offer Competitive salary Free on-site parking Hybrid working negotiable Monday to Friday, 9am-5pm with 1-hour lunch Opportunities for career development and training Supportive and collaborative working environment Company pension scheme Modern office environment with up-to-date technology Chance to contribute to IT strategy and development If you are interested in this role please APPLY or send your CV to Judge Legal
GP First Limited is seeking a proactive and enthusiastic HR & Finance Co-ordinator to deliver high-level HR, finance, and administrative support, including key support to the Staffordshire Training Hub and the Staffordshire GPN Foundation School. Main duties of the job Working autonomously within agreed policies and procedures, the role supports operational delivery, governance compliance, workforce processes and financial administration. Contribute to service improvement by streamlining systems, maintaining robust internal controls and supporting workforce initiatives aligned to organisational objectives. About us GP First Limited works in partnership with other healthcare providers to improve the service for the local population. The Staffordshire Training Hub develops programmes of education, development, up-skilling and wellbeing to equip the existing and future primary care workforce. The General Practice Nursing Foundation School is a structured developmental role designed to embed high-quality practice-based learning, academic excellence and workforce sustainability into general practice nursing. mmes of education, development, up-skilling and wellbeing to equip the existing and future Primary Care workforce. Job responsibilities KEY WORKING RELATIONSHIPS GP First Ltd Senior Management Team Staffordshire Training Hub Manager Programme Leads and Workforce Leads External training providers and placement organisations Accountants and finance representatives Primary Care Networks (PCNs) External employment advisors DUTIES (which may include, and may not be limited to): Human Resources and Workforce Administration Lead the HR administrative function, ensuring compliance with employment legislation and organisational policy. Manage end-to-end recruitment processes including advertising, shortlisting co-ordination, interview arrangements, pre-employment checks (including right to work, references, DBS), and onboarding. Issue contracts, offer letters and variation letters in line with employment legislation. Maintain accurate and confidential personnel records. Monitor sickness absence and annual leave in line with policy, escalating concerns appropriately. Support appraisal processes and maintain appraisal tracking systems. Co-ordinate induction programmes for new starters. Support leaver processes including exit documentation and asset recovery. Provide first-line HR advice to managers, liaising with external employment advisors where required. Contribute to workforce reporting including ARRS workforce claims submission. Maintain and regularly review policies and procedures to ensure they remain up to date, compliant with current legislation, and aligned with organisational best practice. Finance & Resource Management Raise, process and reconcile invoices using internal accounting systems. Undertake monthly financial reporting and payment reconciliation. Maintain accurate financial records to support external accountants. Support financial year-end procedures, including preparation of documentation, reconciliation of accounts, and liaison with external accountants where required. Monitor income streams and undertake credit control to maintain organisational financial stability. Submit workforce claims and ensure accurate supporting documentation. Administer online pension processes, including NHS Pension scheme administration, ensuring timely submissions and compliance with statutory and regulatory requirements. Manage stock, supplies and office resources within budgetary limits. Governance & Quality Assurance Ensure administrative systems support regulatory and governance requirements. Maintain compliance documentation and audit trails. Support policy review cycles and documentation updates. Organise and service meetings including preparation of agendas, collation of papers, accurate minute taking and action tracking. Maintain forward planner schedules and governance trackers. Ensure actions from meetings are documented and monitored through to completion. Undertake day-to-day CQC operational responsibilities, including maintaining Standard Operating Procedures (SOPs), monitoring ongoing compliance to ensure regulatory requirements are consistently met. Placement Co ordination and Apprenticeship Support Support co ordination of multi professional placements to meet agreed annual placement hour targets. Liaise with placement providers across healthcare sectors. Monitor and report placement hours to ensure learners meet required external placement requirements. Support financial monitoring and invoicing processes Executive and Strategic Administrative Support Provide high level administrative support to the GPN Foundation School and programme leads. Co ordinate recruitment, on boarding and governance processes. Organise strategic meetings, conferences and events. Produce high quality documentation including reports, spreadsheets, minutes and presentations. Maintain action logs and ensure timely follow up of agreed actions. Support financial monitoring and invoicing processes. Communication and Stakeholder Engagement Communicate effectively with internal and external stakeholders via telephone, email and face to face contact. Handle confidential and sensitive information with discretion and professionalism. Adapt communication style to meet the needs of diverse stakeholders. Foster collaborative working relationships across organisations. Planning and Organisational Responsibilities Prioritise and manage competing workloads independently. Use sound judgement to escalate risks or issues appropriately. Maintain effective systems for tracking tasks, deadlines and compliance requirements. Identify opportunities to improve operational processes and efficiency. Personal and Professional Development Participate in annual appraisal and personal development planning. Maintain compliance with statutory and mandatory training. Undertake continued professional development relevant to HR, finance and governance. Undertake additional responsibilities appropriate to the grade of the post. Confidentiality In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, colleagues and other healthcare workers. They will also have access to information relating to GP First Limited as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Handle confidential information in line with GDPR policies. Health & Safety Assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include: Using personal security systems within the workplace according to guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Maintaining work areas in a tidy and safe way and free from hazards Equality & Diversity Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings priorities and rights. Person Specification Knowledge Knowledge of employment legislation and HR best practice. Understanding of financial administration processes. Knowledge of confidentiality and data protection requirements. Understanding of NHS or primary care workforce processes Skills Excellent organisational and time management skills. Strong analytical and financial reconciliation skills. High level of IT proficiency including Microsoft Office (particularly Excel). Ability to produce high-quality written documentation. Ability to work autonomously within established procedures. Excellent interpersonal and stakeholder engagement and communications skills with the ability to interact at all levels, both written and verbally Personal Attributes Professional integrity and discretion. Detail oriented and results driven. Proactive and solution focused. Adaptable and resilient. Committed to operational excellence and people focused service delivery. Full clean driving licence. Qualifications Educated with Business and Administration Level 3 qualification. Experience Significant experience (minimum 35 years) in HR and financial administration. . click apply for full job details
Mar 15, 2026
Full time
GP First Limited is seeking a proactive and enthusiastic HR & Finance Co-ordinator to deliver high-level HR, finance, and administrative support, including key support to the Staffordshire Training Hub and the Staffordshire GPN Foundation School. Main duties of the job Working autonomously within agreed policies and procedures, the role supports operational delivery, governance compliance, workforce processes and financial administration. Contribute to service improvement by streamlining systems, maintaining robust internal controls and supporting workforce initiatives aligned to organisational objectives. About us GP First Limited works in partnership with other healthcare providers to improve the service for the local population. The Staffordshire Training Hub develops programmes of education, development, up-skilling and wellbeing to equip the existing and future primary care workforce. The General Practice Nursing Foundation School is a structured developmental role designed to embed high-quality practice-based learning, academic excellence and workforce sustainability into general practice nursing. mmes of education, development, up-skilling and wellbeing to equip the existing and future Primary Care workforce. Job responsibilities KEY WORKING RELATIONSHIPS GP First Ltd Senior Management Team Staffordshire Training Hub Manager Programme Leads and Workforce Leads External training providers and placement organisations Accountants and finance representatives Primary Care Networks (PCNs) External employment advisors DUTIES (which may include, and may not be limited to): Human Resources and Workforce Administration Lead the HR administrative function, ensuring compliance with employment legislation and organisational policy. Manage end-to-end recruitment processes including advertising, shortlisting co-ordination, interview arrangements, pre-employment checks (including right to work, references, DBS), and onboarding. Issue contracts, offer letters and variation letters in line with employment legislation. Maintain accurate and confidential personnel records. Monitor sickness absence and annual leave in line with policy, escalating concerns appropriately. Support appraisal processes and maintain appraisal tracking systems. Co-ordinate induction programmes for new starters. Support leaver processes including exit documentation and asset recovery. Provide first-line HR advice to managers, liaising with external employment advisors where required. Contribute to workforce reporting including ARRS workforce claims submission. Maintain and regularly review policies and procedures to ensure they remain up to date, compliant with current legislation, and aligned with organisational best practice. Finance & Resource Management Raise, process and reconcile invoices using internal accounting systems. Undertake monthly financial reporting and payment reconciliation. Maintain accurate financial records to support external accountants. Support financial year-end procedures, including preparation of documentation, reconciliation of accounts, and liaison with external accountants where required. Monitor income streams and undertake credit control to maintain organisational financial stability. Submit workforce claims and ensure accurate supporting documentation. Administer online pension processes, including NHS Pension scheme administration, ensuring timely submissions and compliance with statutory and regulatory requirements. Manage stock, supplies and office resources within budgetary limits. Governance & Quality Assurance Ensure administrative systems support regulatory and governance requirements. Maintain compliance documentation and audit trails. Support policy review cycles and documentation updates. Organise and service meetings including preparation of agendas, collation of papers, accurate minute taking and action tracking. Maintain forward planner schedules and governance trackers. Ensure actions from meetings are documented and monitored through to completion. Undertake day-to-day CQC operational responsibilities, including maintaining Standard Operating Procedures (SOPs), monitoring ongoing compliance to ensure regulatory requirements are consistently met. Placement Co ordination and Apprenticeship Support Support co ordination of multi professional placements to meet agreed annual placement hour targets. Liaise with placement providers across healthcare sectors. Monitor and report placement hours to ensure learners meet required external placement requirements. Support financial monitoring and invoicing processes Executive and Strategic Administrative Support Provide high level administrative support to the GPN Foundation School and programme leads. Co ordinate recruitment, on boarding and governance processes. Organise strategic meetings, conferences and events. Produce high quality documentation including reports, spreadsheets, minutes and presentations. Maintain action logs and ensure timely follow up of agreed actions. Support financial monitoring and invoicing processes. Communication and Stakeholder Engagement Communicate effectively with internal and external stakeholders via telephone, email and face to face contact. Handle confidential and sensitive information with discretion and professionalism. Adapt communication style to meet the needs of diverse stakeholders. Foster collaborative working relationships across organisations. Planning and Organisational Responsibilities Prioritise and manage competing workloads independently. Use sound judgement to escalate risks or issues appropriately. Maintain effective systems for tracking tasks, deadlines and compliance requirements. Identify opportunities to improve operational processes and efficiency. Personal and Professional Development Participate in annual appraisal and personal development planning. Maintain compliance with statutory and mandatory training. Undertake continued professional development relevant to HR, finance and governance. Undertake additional responsibilities appropriate to the grade of the post. Confidentiality In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, colleagues and other healthcare workers. They will also have access to information relating to GP First Limited as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Handle confidential information in line with GDPR policies. Health & Safety Assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include: Using personal security systems within the workplace according to guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Maintaining work areas in a tidy and safe way and free from hazards Equality & Diversity Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings priorities and rights. Person Specification Knowledge Knowledge of employment legislation and HR best practice. Understanding of financial administration processes. Knowledge of confidentiality and data protection requirements. Understanding of NHS or primary care workforce processes Skills Excellent organisational and time management skills. Strong analytical and financial reconciliation skills. High level of IT proficiency including Microsoft Office (particularly Excel). Ability to produce high-quality written documentation. Ability to work autonomously within established procedures. Excellent interpersonal and stakeholder engagement and communications skills with the ability to interact at all levels, both written and verbally Personal Attributes Professional integrity and discretion. Detail oriented and results driven. Proactive and solution focused. Adaptable and resilient. Committed to operational excellence and people focused service delivery. Full clean driving licence. Qualifications Educated with Business and Administration Level 3 qualification. Experience Significant experience (minimum 35 years) in HR and financial administration. . click apply for full job details
Pinewood.AI is looking for an Associate Product Manager to join our Product Team, focusing on our Accounting, Taxation, and Payments products. This is an exciting opportunity for someone with a strong grounding in accounting and regulatory concepts who is keen to grow their product management career within a high-performing SaaS product environment. You'll work closely with experienced Product Managers and cross-functional teams to define, shape, and deliver product enhancements that drive real value for our customers. Supporting the development and optimisation of compliant, secure, and intuitive accounting and payment solutions, you'll help translate complex financial, taxation, and regulatory requirements into clear, actionable product outcomes. You'll contribute to roadmap development, own defined customer problem areas, and help ensure features are delivered with measurable impact. This is a hands on role spanning the full product lifecycle, from discovery and research through to delivery, release, and value tracking. You'll collaborate closely with Architects, Developers, Project Delivery Managers, Finance, Compliance, and Account Managers, with occasional travel to meet customers and partners in the UK and internationally. Key Responsibilities Support the definition and execution of product strategy for accounting, taxation, and payment solutions within the Pinewood.AI platform. Collaborate closely with Product Managers to shape product enhancements aligned with business goals, customer needs, and regulatory requirements. Own and develop expertise in defined problem spaces and user segments, particularly within financial and accounting workflows. Translate customer feedback, market insight, and regulatory change into clear user stories, acceptance criteria, and product requirements. Conduct user interviews, surveys, and research to validate problems, identify gaps, and inform product decisions. Contribute to roadmap development and backlog prioritisation, defining clear outcomes and success measures. Use financial data, product metrics, customer feedback, and KPIs to support prioritisation and data driven decision making. Work with engineering, finance, operations, and compliance teams to ensure smooth delivery while balancing speed, quality, and risk. Ensure products align with accounting principles, tax regulations, and payment security standards across relevant markets. Support audits, risk management activities, and regulatory reviews in collaboration with legal and compliance teams. Help manage the full product lifecycle, from discovery and design through to release and value measurement. Support communication of product progress, delivery plans, and feature benefits across the business and with external partners. Drive continuous improvement by incorporating insight from users, stakeholders, and live product performance. Requirements Background in taxation, accounting, finance, or a related field, with a strong understanding of core accounting and regulatory concepts. Experience working as a Product Owner, Business Analyst, Associate Product Manager, or in a similar role within a SaaS or software delivery environment. Experience working on financial, accounting, taxation, or payment related products. Strong understanding of accounting systems and professional user workflows. Proven experience reviewing legislation, tax rules, accounting standards, or regulatory guidance and translating these into practical requirements. Familiarity with Agile delivery methods and tools such as Scrum, Jira, or similar. Strong analytical and problem solving skills, with high attention to detail. Excellent communication skills, with the ability to simplify complex financial and regulatory content for both technical and non technical audiences. Knowledge of payment gateways, multi currency taxation or transaction handling, and ledger systems. Understanding of compliance frameworks such as PCI DSS, IFRS, GAAP, or SOX. Experience working with financial data analysis, reporting, and performance metrics. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why Join Us? At Pinewood.AI, you'll be part of a collaborative and supportive product team building software that automotive retailers rely on every day. You'll work alongside experienced Product Managers, gaining hands on exposure to modern product discovery, delivery, and decision making practices. This role offers the opportunity to develop deep expertise in complex financial and regulatory domains while building a strong foundation in product management. As Pinewood.AI continues to grow, you'll have a clear pathway to expand your skills, responsibilities, and impact within a growing, innovative technology business. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud based secure end to end ecosystem unlocks the value of every customer. Our vision is to be the full service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
Mar 15, 2026
Full time
Pinewood.AI is looking for an Associate Product Manager to join our Product Team, focusing on our Accounting, Taxation, and Payments products. This is an exciting opportunity for someone with a strong grounding in accounting and regulatory concepts who is keen to grow their product management career within a high-performing SaaS product environment. You'll work closely with experienced Product Managers and cross-functional teams to define, shape, and deliver product enhancements that drive real value for our customers. Supporting the development and optimisation of compliant, secure, and intuitive accounting and payment solutions, you'll help translate complex financial, taxation, and regulatory requirements into clear, actionable product outcomes. You'll contribute to roadmap development, own defined customer problem areas, and help ensure features are delivered with measurable impact. This is a hands on role spanning the full product lifecycle, from discovery and research through to delivery, release, and value tracking. You'll collaborate closely with Architects, Developers, Project Delivery Managers, Finance, Compliance, and Account Managers, with occasional travel to meet customers and partners in the UK and internationally. Key Responsibilities Support the definition and execution of product strategy for accounting, taxation, and payment solutions within the Pinewood.AI platform. Collaborate closely with Product Managers to shape product enhancements aligned with business goals, customer needs, and regulatory requirements. Own and develop expertise in defined problem spaces and user segments, particularly within financial and accounting workflows. Translate customer feedback, market insight, and regulatory change into clear user stories, acceptance criteria, and product requirements. Conduct user interviews, surveys, and research to validate problems, identify gaps, and inform product decisions. Contribute to roadmap development and backlog prioritisation, defining clear outcomes and success measures. Use financial data, product metrics, customer feedback, and KPIs to support prioritisation and data driven decision making. Work with engineering, finance, operations, and compliance teams to ensure smooth delivery while balancing speed, quality, and risk. Ensure products align with accounting principles, tax regulations, and payment security standards across relevant markets. Support audits, risk management activities, and regulatory reviews in collaboration with legal and compliance teams. Help manage the full product lifecycle, from discovery and design through to release and value measurement. Support communication of product progress, delivery plans, and feature benefits across the business and with external partners. Drive continuous improvement by incorporating insight from users, stakeholders, and live product performance. Requirements Background in taxation, accounting, finance, or a related field, with a strong understanding of core accounting and regulatory concepts. Experience working as a Product Owner, Business Analyst, Associate Product Manager, or in a similar role within a SaaS or software delivery environment. Experience working on financial, accounting, taxation, or payment related products. Strong understanding of accounting systems and professional user workflows. Proven experience reviewing legislation, tax rules, accounting standards, or regulatory guidance and translating these into practical requirements. Familiarity with Agile delivery methods and tools such as Scrum, Jira, or similar. Strong analytical and problem solving skills, with high attention to detail. Excellent communication skills, with the ability to simplify complex financial and regulatory content for both technical and non technical audiences. Knowledge of payment gateways, multi currency taxation or transaction handling, and ledger systems. Understanding of compliance frameworks such as PCI DSS, IFRS, GAAP, or SOX. Experience working with financial data analysis, reporting, and performance metrics. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why Join Us? At Pinewood.AI, you'll be part of a collaborative and supportive product team building software that automotive retailers rely on every day. You'll work alongside experienced Product Managers, gaining hands on exposure to modern product discovery, delivery, and decision making practices. This role offers the opportunity to develop deep expertise in complex financial and regulatory domains while building a strong foundation in product management. As Pinewood.AI continues to grow, you'll have a clear pathway to expand your skills, responsibilities, and impact within a growing, innovative technology business. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud based secure end to end ecosystem unlocks the value of every customer. Our vision is to be the full service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
About the role Reporting to the Group Finance Manager, this hybrid role within Domino Group Finance is based in Bar Hill. Key responsibilities include: Monthly and quarterly consolidation and reporting to the parent company in Japan. Liaison with external auditors and coordination of J SOX internal control documentation, testing, and reporting. Occasional internal audits of subsidiaries. Financial accounting for the Group holding and treasury company, including statutory financial statements and cash management. Preparation of statutory accounts for a small UK entity. You'll also support IFRS-based reporting across the group, maintain the Group Accounting Manual, and assist with ad-hoc projects such as tax, transfer pricing, new IFRS implementation, and financial analysis. The role involves regular collaboration with finance teams globally and the parent company in Japan. About you You're a detail-driven problem solver with a logical, methodical approach and a passion for accuracy. Highly organised and self motivated, you can manage your own workload and meet deadlines with ease. You're confident in communicating complex ideas, both in writing and verbally, and enjoy working collaboratively as part of a team. What You'll Bring Technical accounting expertise and up to date knowledge of current standards. Strong IT skills, including MS Word, Excel, and experience with accounting systems such as Oracle or SAP. Familiarity with auditing internal controls. ACA qualified (or equivalent). Previous experience in auditing and/or SOX compliance is a plus. What you can expect As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including: 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge. A discretionary bonus scheme, a testament to your hard work and dedication. Life insurance, providing security and peace of mind for you and your loved ones. Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority. Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite. Pension plan, starting with 8% employer contributions. We are a highly successful company, we're large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. About Us At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world's leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world's manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it's not just about the work we do-it's about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work. Positions may be at an advanced stage of the recruitment process and can close at any time. Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
Mar 15, 2026
Full time
About the role Reporting to the Group Finance Manager, this hybrid role within Domino Group Finance is based in Bar Hill. Key responsibilities include: Monthly and quarterly consolidation and reporting to the parent company in Japan. Liaison with external auditors and coordination of J SOX internal control documentation, testing, and reporting. Occasional internal audits of subsidiaries. Financial accounting for the Group holding and treasury company, including statutory financial statements and cash management. Preparation of statutory accounts for a small UK entity. You'll also support IFRS-based reporting across the group, maintain the Group Accounting Manual, and assist with ad-hoc projects such as tax, transfer pricing, new IFRS implementation, and financial analysis. The role involves regular collaboration with finance teams globally and the parent company in Japan. About you You're a detail-driven problem solver with a logical, methodical approach and a passion for accuracy. Highly organised and self motivated, you can manage your own workload and meet deadlines with ease. You're confident in communicating complex ideas, both in writing and verbally, and enjoy working collaboratively as part of a team. What You'll Bring Technical accounting expertise and up to date knowledge of current standards. Strong IT skills, including MS Word, Excel, and experience with accounting systems such as Oracle or SAP. Familiarity with auditing internal controls. ACA qualified (or equivalent). Previous experience in auditing and/or SOX compliance is a plus. What you can expect As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including: 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge. A discretionary bonus scheme, a testament to your hard work and dedication. Life insurance, providing security and peace of mind for you and your loved ones. Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority. Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite. Pension plan, starting with 8% employer contributions. We are a highly successful company, we're large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. About Us At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world's leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world's manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it's not just about the work we do-it's about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work. Positions may be at an advanced stage of the recruitment process and can close at any time. Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
Role Overview The People Experience Co-ordinator will provide high-quality operational and administrative support across the full employee lifecycle within the UBDS group. This role is central to ensuring a professional, well-organised and positive experience for new starters, existing colleagues and leavers. Working closely with the People team and collaborating across the wider business, the postholder will play a key role in maintaining accurate people administration, supporting onboarding, probation and offboarding processes, and proactively mitigating operational and compliance risks. This is a high-trust, people-facing role with access to sensitive personal and business information. It requires a highly organised individual with strong administrative capability, the ability to work accurately at pace in a fast-moving environment, and a proactive, team-oriented approach. Key Responsibilities Pre-boarding and Onboarding Coordinate pre-boarding activity to ensure a seamless and timely onboarding experience. Monitor and complete onboarding checklist alerts within BambooHR, ensuring all actions are accurately recorded. Update BambooHR with required personal and job information following offer acceptance. Launch onboarding workflows and assign relevant task lists. Conduct passport identification and Right to Work (RTW) checks in line with UK legislation. Initiate and monitor pre-employment screening via Experian, flagging discrepancies and uploading final reports to BambooHR. Set up learning accounts (e.g. iHASCO) and raise system access requests (e.g. FreshService, Kantata). Create candidate profiles in Kantata and liaise with IT Operations to ensure equipment readiness. Coordinate with the Security Controller regarding security clearance (SC) processes and transfers where applicable. Liaise with Capability Champions regarding new starter planning and office availability. Issue welcome communications five days prior to start date. Schedule onboarding sessions, introductory meetings with functional leads and project teams, and facilitate effective handover to delivery teams to ensure early productivity. Probation Administration Act as the primary administrative lead for all probation processes across the UBDS group. Ensure probation objectives are captured and recorded in a timely manner, liaising closely with Capability Champions and Functional Leads to confirm clear and measurable goals. Maintain regular contact with employees throughout their probation period to ensure key milestones and review points are scheduled and completed. Work closely with People Coaches and line managers to ensure alignment, documentation and timely decision-making. Coordinate and track probation review meetings, ensuring outcomes (confirmation, extension or termination of probation) are accurately recorded and communicated. Ensure that any probation extensions are formally documented, with revised objectives and review timelines clearly agreed and logged. Proactively monitor probation timelines to mitigate risk and ensure compliance with internal processes and employment obligations. Day One Experience Provide in-person onboarding support, including meet and greet. Distribute laptops and company merchandise. Facilitate office tours and informal introductions. Support initial laptop setup and IT readiness in collaboration with relevant teams. Coordinate onboarding logistics, supporting People team presentations. People Team Operations Manage and monitor the People team inbox, ensuring timely and professional responses. Maintain accurate and organised digital file management within Microsoft Teams and associated platforms. Support asset management processes, including tracking laptops, peripherals and company merchandise. Coordinate room bookings for onboarding and People-led sessions. Support People systems administration where appropriate. Assist with internal communications initiatives, including newsletters and engagement activities. Support ChatGPT audit and quality assurance activities. Document and maintain clear People processes and guidance to ensure consistency and continuity during team absence. Ensure all people administration is accurate, up to date and compliant, proactively identifying and mitigating risks across hiring, onboarding, probation and offboarding processes. Offboarding Action offboarding checklist items following initiation by the People Coach or line manager. Coordinate the return of client and UBDS group assets, confirming receipt and updating relevant stakeholders. Ensure accurate system updates and documentation to support compliant and efficient offboarding. Role Requirements Experience Minimum of two years' experience in an administrative, HR or People team support role. Demonstrable experience working in a fast-paced, dynamic environment requiring accuracy and attention to detail. Experience supporting onboarding, probation and offboarding processes is desirable. Technical Skills Experience using Human Resources Information Systems (HRIS), ideally BambooHR. Familiarity with service management tools (e.g. FreshService) and Microsoft 365 applications, including Outlook and Teams. Understanding of UK Right to Work requirements and pre-employment screening processes. Skills and Competencies Strong administrative capability with excellent attention to detail. Ability to manage multiple priorities and work accurately at pace. Proactive thinker with the confidence to anticipate needs and follow through to completion. Strong written and verbal communication skills. Collaborative approach, working effectively within an established team. High level of discretion and understanding of confidentiality, data protection and compliance obligations. Personal Attributes Professional, approachable and welcoming manner. Reliable and dependable in a high-trust environment. Committed to delivering a consistently high-quality employee experience. A genuine team player who contributes positively to team culture and operational excellence. The People Experience Co-ordinator will play a critical role in shaping day-to-day employee experience across the UBDS group, ensuring operational excellence, robust probation management, compliance and a seamless colleague journey from onboarding through to offboarding. Why people choose to grow their careers at UBDS Group Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group's culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence. Employee Benefits Training - All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more Private medical cover for you and your spouse/partner, offered via Vitality Discretionary bonus based on a blend of personal and company performance Holiday - You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover About UBDS Group At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Mar 15, 2026
Full time
Role Overview The People Experience Co-ordinator will provide high-quality operational and administrative support across the full employee lifecycle within the UBDS group. This role is central to ensuring a professional, well-organised and positive experience for new starters, existing colleagues and leavers. Working closely with the People team and collaborating across the wider business, the postholder will play a key role in maintaining accurate people administration, supporting onboarding, probation and offboarding processes, and proactively mitigating operational and compliance risks. This is a high-trust, people-facing role with access to sensitive personal and business information. It requires a highly organised individual with strong administrative capability, the ability to work accurately at pace in a fast-moving environment, and a proactive, team-oriented approach. Key Responsibilities Pre-boarding and Onboarding Coordinate pre-boarding activity to ensure a seamless and timely onboarding experience. Monitor and complete onboarding checklist alerts within BambooHR, ensuring all actions are accurately recorded. Update BambooHR with required personal and job information following offer acceptance. Launch onboarding workflows and assign relevant task lists. Conduct passport identification and Right to Work (RTW) checks in line with UK legislation. Initiate and monitor pre-employment screening via Experian, flagging discrepancies and uploading final reports to BambooHR. Set up learning accounts (e.g. iHASCO) and raise system access requests (e.g. FreshService, Kantata). Create candidate profiles in Kantata and liaise with IT Operations to ensure equipment readiness. Coordinate with the Security Controller regarding security clearance (SC) processes and transfers where applicable. Liaise with Capability Champions regarding new starter planning and office availability. Issue welcome communications five days prior to start date. Schedule onboarding sessions, introductory meetings with functional leads and project teams, and facilitate effective handover to delivery teams to ensure early productivity. Probation Administration Act as the primary administrative lead for all probation processes across the UBDS group. Ensure probation objectives are captured and recorded in a timely manner, liaising closely with Capability Champions and Functional Leads to confirm clear and measurable goals. Maintain regular contact with employees throughout their probation period to ensure key milestones and review points are scheduled and completed. Work closely with People Coaches and line managers to ensure alignment, documentation and timely decision-making. Coordinate and track probation review meetings, ensuring outcomes (confirmation, extension or termination of probation) are accurately recorded and communicated. Ensure that any probation extensions are formally documented, with revised objectives and review timelines clearly agreed and logged. Proactively monitor probation timelines to mitigate risk and ensure compliance with internal processes and employment obligations. Day One Experience Provide in-person onboarding support, including meet and greet. Distribute laptops and company merchandise. Facilitate office tours and informal introductions. Support initial laptop setup and IT readiness in collaboration with relevant teams. Coordinate onboarding logistics, supporting People team presentations. People Team Operations Manage and monitor the People team inbox, ensuring timely and professional responses. Maintain accurate and organised digital file management within Microsoft Teams and associated platforms. Support asset management processes, including tracking laptops, peripherals and company merchandise. Coordinate room bookings for onboarding and People-led sessions. Support People systems administration where appropriate. Assist with internal communications initiatives, including newsletters and engagement activities. Support ChatGPT audit and quality assurance activities. Document and maintain clear People processes and guidance to ensure consistency and continuity during team absence. Ensure all people administration is accurate, up to date and compliant, proactively identifying and mitigating risks across hiring, onboarding, probation and offboarding processes. Offboarding Action offboarding checklist items following initiation by the People Coach or line manager. Coordinate the return of client and UBDS group assets, confirming receipt and updating relevant stakeholders. Ensure accurate system updates and documentation to support compliant and efficient offboarding. Role Requirements Experience Minimum of two years' experience in an administrative, HR or People team support role. Demonstrable experience working in a fast-paced, dynamic environment requiring accuracy and attention to detail. Experience supporting onboarding, probation and offboarding processes is desirable. Technical Skills Experience using Human Resources Information Systems (HRIS), ideally BambooHR. Familiarity with service management tools (e.g. FreshService) and Microsoft 365 applications, including Outlook and Teams. Understanding of UK Right to Work requirements and pre-employment screening processes. Skills and Competencies Strong administrative capability with excellent attention to detail. Ability to manage multiple priorities and work accurately at pace. Proactive thinker with the confidence to anticipate needs and follow through to completion. Strong written and verbal communication skills. Collaborative approach, working effectively within an established team. High level of discretion and understanding of confidentiality, data protection and compliance obligations. Personal Attributes Professional, approachable and welcoming manner. Reliable and dependable in a high-trust environment. Committed to delivering a consistently high-quality employee experience. A genuine team player who contributes positively to team culture and operational excellence. The People Experience Co-ordinator will play a critical role in shaping day-to-day employee experience across the UBDS group, ensuring operational excellence, robust probation management, compliance and a seamless colleague journey from onboarding through to offboarding. Why people choose to grow their careers at UBDS Group Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group's culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence. Employee Benefits Training - All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more Private medical cover for you and your spouse/partner, offered via Vitality Discretionary bonus based on a blend of personal and company performance Holiday - You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover About UBDS Group At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Mar 14, 2026
Full time
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Product Manager - Obsolescence & OE Programmes£58,000 - £72,000Full Time Hybrid, GloucestershireAn exciting opportunity has arisen for a Product Manager to help resolve obsolescence & OE Programmes, resolving business-critical obsolescence challenges and leading Original Equipment (OE) programmes for complex airborne systems.You will lead cross-functional teams, drive programme execution, and ensure delivery against financial, contractual and strategic objectives. This is a high-visibility role requiring strong commercial acumen, stakeholder management and disciplined project governance within a regulated aviation environment.Key Responsibilities - Lead and manage projects of varying size and complexity, ensuring delivery to scope, cost and schedule - Hold programme leadership and P&L responsibility for assigned OE programmes - Manage customer relationships and ensure adherence to contractual obligations - Lead product changes driven by obsolescence, reliability improvement, cost reduction or customer request - Own product lifecycle management through structured tollgate governance processes - Maintain robust project controls including scope definition, change management, risk & opportunity registers, and accurate budget/forecast tracking - Organise and lead programme reviews, contract reviews, IPTs and PMRs with internal and external stakeholders - Deliver budget commitments and maintain accurate sales forecasts - Drive demand management activities via S&OP processes - Manage pricing strategy and identify growth and margin enhancement initiatives - Lead bids and proposals for assigned programmes - Monitor and improve customer satisfaction metrics including OTD and quality performance - Contribute to continuous improvement initiatives and Lean/Kaizen activitiesEssential Requirements - Degree qualified in Business, Engineering, Law or similar (or equivalent experience) - Proven experience leading programme or product activities within a matrixed aviation organisation - Strong project management capability (scope, schedule, cost and resource management) - Experience managing multiple concurrent projects to required timeline, quality and cost - Strong commercial awareness with P&L responsibility - Excellent stakeholder engagement and negotiation skills - Strong analytical, problem-solving and numeracy skills - Ability to work independently with high levels of drive and accountability - Willingness to travel internationally (up to 10%) - Eligibility to obtain and maintain BPSS security clearanceDesirable Experience - Technical background in Aerospace/Aviation - PMI certification - Experience influencing senior stakeholders and leading small teams - Proven ability to lead initiatives of moderate scope and impact - Strong organisational and governance capabilityWhat's on Offer - Competitive base salary - Annual bonus - Non-contributory pension - Life assurance & group income protection - Private medical cover - 26 days holiday (with option to buy/sell) - Flexible working arrangementsFlexible benefits package allowing tailored reward options.This is an excellent opportunity for an experienced aerospace programme or product professional looking to take ownership of high-impact OE programmes and play a strategic role in resolving complex obsolescence and lifecycle challenges within a global aviation business.
Mar 14, 2026
Full time
Product Manager - Obsolescence & OE Programmes£58,000 - £72,000Full Time Hybrid, GloucestershireAn exciting opportunity has arisen for a Product Manager to help resolve obsolescence & OE Programmes, resolving business-critical obsolescence challenges and leading Original Equipment (OE) programmes for complex airborne systems.You will lead cross-functional teams, drive programme execution, and ensure delivery against financial, contractual and strategic objectives. This is a high-visibility role requiring strong commercial acumen, stakeholder management and disciplined project governance within a regulated aviation environment.Key Responsibilities - Lead and manage projects of varying size and complexity, ensuring delivery to scope, cost and schedule - Hold programme leadership and P&L responsibility for assigned OE programmes - Manage customer relationships and ensure adherence to contractual obligations - Lead product changes driven by obsolescence, reliability improvement, cost reduction or customer request - Own product lifecycle management through structured tollgate governance processes - Maintain robust project controls including scope definition, change management, risk & opportunity registers, and accurate budget/forecast tracking - Organise and lead programme reviews, contract reviews, IPTs and PMRs with internal and external stakeholders - Deliver budget commitments and maintain accurate sales forecasts - Drive demand management activities via S&OP processes - Manage pricing strategy and identify growth and margin enhancement initiatives - Lead bids and proposals for assigned programmes - Monitor and improve customer satisfaction metrics including OTD and quality performance - Contribute to continuous improvement initiatives and Lean/Kaizen activitiesEssential Requirements - Degree qualified in Business, Engineering, Law or similar (or equivalent experience) - Proven experience leading programme or product activities within a matrixed aviation organisation - Strong project management capability (scope, schedule, cost and resource management) - Experience managing multiple concurrent projects to required timeline, quality and cost - Strong commercial awareness with P&L responsibility - Excellent stakeholder engagement and negotiation skills - Strong analytical, problem-solving and numeracy skills - Ability to work independently with high levels of drive and accountability - Willingness to travel internationally (up to 10%) - Eligibility to obtain and maintain BPSS security clearanceDesirable Experience - Technical background in Aerospace/Aviation - PMI certification - Experience influencing senior stakeholders and leading small teams - Proven ability to lead initiatives of moderate scope and impact - Strong organisational and governance capabilityWhat's on Offer - Competitive base salary - Annual bonus - Non-contributory pension - Life assurance & group income protection - Private medical cover - 26 days holiday (with option to buy/sell) - Flexible working arrangementsFlexible benefits package allowing tailored reward options.This is an excellent opportunity for an experienced aerospace programme or product professional looking to take ownership of high-impact OE programmes and play a strategic role in resolving complex obsolescence and lifecycle challenges within a global aviation business.
Overview Cactus Life Sciences is a non-traditional, fully integrated medical communication agency specializing in technology-enabled innovation and stakeholder personalization, where we uniquely combine science, technology, and strategic communications. Following strong recent growth, we are strengthening our HR team to support continued development and expansion. We are looking for an experienced HR Operations Manager to lead the delivery of efficient, compliant and scalable HR operations across our global workforce. This role partners closely with HR Business Partners and global stakeholders to deliver consistent, high quality HR operational support across the full employee lifecycle across the US, UK and Switzerland. The role will focus on strengthening operational processes, improving employee experience, maintaining data integrity, and supporting the growth of the organization. Location: Cactus Life Sciences is a remote first organization, and we embrace an "accelerate from anywhere" culture. You may be required to travel based on business requirements or for company/team events. Reporting Structure: This role reports directly to the AVP, HR Operations & Administration for day to day operational leadership, with overall strategic alignment and accountability to the VP, HR. Responsibilities Manage and deliver end to end HR operations across the employee lifecycle including onboarding, contractual changes, mobility, and offboarding across multiple countries Partner closely with HRBPs to operationalise people initiatives, organisational changes and workforce strategies across global teams Ensure HR processes remain compliant with applicable employment legislation, regulatory requirements, and data privacy standards across the US, UK and Switzerland Maintain accurate employee data and HR documentation, ensuring strong governance, audit readiness and confidentiality Own HR systems from an HR Operations perspective, including supporting HRIS implementation, driving process alignment, ensuring data integrity, creating efficient workflows and automation, and optimising system use across the employee lifecycle Lead continuous improvement initiatives to streamline processes, enhance efficiency and support scalable growth in a global, remote first environment Act as a key escalation point for complex HR operational queries, providing practical solutions and ensuring a consistent employee experience Collaborate cross functionally with Talent Acquisition, Payroll, Finance, Legal and IT to support seamless service delivery Support organisational change initiatives, business expansions, or new country set ups from an HR operations perspective Analyse HR operational metrics and trends, producing insights and recommendations to improve processes and workforce outcomes Maintain and evolve HR policies, operational playbooks and process documentation to ensure consistency across regions Qualifications and Prerequisites Significant experience in HR Operations or People Operations roles within global, multi country organisations; experience in healthcare, medical communications, life sciences or professional services environments is highly desirable Strong working knowledge of UK employment law, with exposure to US and/or European employment practices preferred Demonstrated experience managing employee lifecycle processes, HR administration and global HR service delivery Experience supporting or leading HRIS implementation and ongoing HR systems management from an HR Operations and process improvement perspective Strong process improvement mindset with experience identifying operational efficiencies and driving change High attention to detail and strong data management skills with a focus on accuracy and governance Comfortable working in a fully remote, fast paced and evolving business environment Excellent written and verbal communication skills with a strong customer focused approach Benefits of this Role Comprehensive health coverage for you including dental and vision care Financial security through life assurance and income protection Retirement savings plan with employer contributions and flexible options Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process involves an initial screening by a recruiter and one or two interview rounds with the hiring manager and peers. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organise, prioritise and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS At Cactus Life Sciences (), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange-leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.
Mar 14, 2026
Full time
Overview Cactus Life Sciences is a non-traditional, fully integrated medical communication agency specializing in technology-enabled innovation and stakeholder personalization, where we uniquely combine science, technology, and strategic communications. Following strong recent growth, we are strengthening our HR team to support continued development and expansion. We are looking for an experienced HR Operations Manager to lead the delivery of efficient, compliant and scalable HR operations across our global workforce. This role partners closely with HR Business Partners and global stakeholders to deliver consistent, high quality HR operational support across the full employee lifecycle across the US, UK and Switzerland. The role will focus on strengthening operational processes, improving employee experience, maintaining data integrity, and supporting the growth of the organization. Location: Cactus Life Sciences is a remote first organization, and we embrace an "accelerate from anywhere" culture. You may be required to travel based on business requirements or for company/team events. Reporting Structure: This role reports directly to the AVP, HR Operations & Administration for day to day operational leadership, with overall strategic alignment and accountability to the VP, HR. Responsibilities Manage and deliver end to end HR operations across the employee lifecycle including onboarding, contractual changes, mobility, and offboarding across multiple countries Partner closely with HRBPs to operationalise people initiatives, organisational changes and workforce strategies across global teams Ensure HR processes remain compliant with applicable employment legislation, regulatory requirements, and data privacy standards across the US, UK and Switzerland Maintain accurate employee data and HR documentation, ensuring strong governance, audit readiness and confidentiality Own HR systems from an HR Operations perspective, including supporting HRIS implementation, driving process alignment, ensuring data integrity, creating efficient workflows and automation, and optimising system use across the employee lifecycle Lead continuous improvement initiatives to streamline processes, enhance efficiency and support scalable growth in a global, remote first environment Act as a key escalation point for complex HR operational queries, providing practical solutions and ensuring a consistent employee experience Collaborate cross functionally with Talent Acquisition, Payroll, Finance, Legal and IT to support seamless service delivery Support organisational change initiatives, business expansions, or new country set ups from an HR operations perspective Analyse HR operational metrics and trends, producing insights and recommendations to improve processes and workforce outcomes Maintain and evolve HR policies, operational playbooks and process documentation to ensure consistency across regions Qualifications and Prerequisites Significant experience in HR Operations or People Operations roles within global, multi country organisations; experience in healthcare, medical communications, life sciences or professional services environments is highly desirable Strong working knowledge of UK employment law, with exposure to US and/or European employment practices preferred Demonstrated experience managing employee lifecycle processes, HR administration and global HR service delivery Experience supporting or leading HRIS implementation and ongoing HR systems management from an HR Operations and process improvement perspective Strong process improvement mindset with experience identifying operational efficiencies and driving change High attention to detail and strong data management skills with a focus on accuracy and governance Comfortable working in a fully remote, fast paced and evolving business environment Excellent written and verbal communication skills with a strong customer focused approach Benefits of this Role Comprehensive health coverage for you including dental and vision care Financial security through life assurance and income protection Retirement savings plan with employer contributions and flexible options Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process involves an initial screening by a recruiter and one or two interview rounds with the hiring manager and peers. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organise, prioritise and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS At Cactus Life Sciences (), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange-leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Overview About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. We're looking for a strategic and hands-on Senior Project Manager to join the UK Leadership Team and reporting to the GM directly to lead the end-to-end planning, coordination and operational delivery of key cross-functional strategic projects & events spanning tech, commercial, VM, store design, marketing, retail, operations, and education alongside major events, retail activations, and store openings across the UK, Pureplay, and Australia/New Zealand. This is a pivotal role, acting as the senior go-to contact for all cross-functional projects in the region. You'll ensure brand standards and operational excellence are met, while driving integrated timelines, managing budgets, and creating process and project toolkits across Marketing, VM, Store Design, Retail Operations, and Commercial. Beyond execution, you'll play a strategic advisory role, partnering with senior leadership to future-proof growth, processes and ways of working. You'll anticipate challenges, identify opportunities, and develop best-practice frameworks that enable scalability and efficiency across regional and global teams. Your ability to think ahead, shape timelines, resource planning, and advise SLT on long-term strategies will be critical to driving growth and resilience in the region. Communication, collaboration, critical thinking and high attention to detail will be at the heart of everything you do. We're looking for someone with exceptional organisational skills, proven experience managing complex cross-functional projects, and a passion for the beauty industry. Responsibilities Lead Distribution & Operational Readiness: Act as the key gatekeeper for all upcoming distribution and CPA milestones. Manage critical timelines and decision points across functions, ensuring smooth internal and external reviews. Oversee operational readiness for new store openings and concessions, including supply chain and logistics coordination. Facilitate Measurement & Reporting: Support in driving post-project and event reviews to capture learnings and implement improvements. Collaboratively collate key KPIs with stakeholders for each activation and operational project, and ensure clear process and accountability mapping. Change Management & Communications: Own communication and integration for strategic initiatives such as tech upgrades, clienteling platforms, and SAP systems. Lead stakeholder engagement and ensure seamless regional adoption. Promotional Calendar & Commercial Moments: Manage promotional timelines, including AOV drivers and key commercial events. Oversee sign-off processes and coordinate cross-functional kick-offs to ensure flawless execution. Budget Governance: Own budget management processes across all functions, ensuring timely reviews and approvals are met within given timeframes. Event & Activation Management Retail Conference & Showcase PM Leadership: Co-lead major retail conference and product showcase events, managing cross-functional CPAs, logistics, presenter coordination, content reviews, and approvals. Act as on-the-day production lead, directing timelines and team responsibilities. Experiential Activations & Pop-Ups: Own CPAs, logistics, and approval timelines to deliver exceptional brand experiences. Act as on-the-day production lead, directing timelines and team responsibilities. Charlotte & Team Tilbury PA Events: Lead planning and execution of Charlotte Tilbury (founder) PA events, managing CPAs, logistics, and approvals. Collaborate closely with global teams to ensure alignment, consistency & approvals. Reporting Relationships Reporting directly into the GM of the region Dotted line to full regional SLT Member of UK/PP/ANZ Lead team Closely collaborates with full UK cross functional team Collaborates with the Global Marketing function Collaborates with Global Tech & Transformation teams No direct reports Skills & Experience Proven experience in event management and retail operations within beauty, fashion, or luxury sectors. Previous senior project management experience Strong project management skills (tools like Asana, ). Financial acumen and governance discipline. Excellent stakeholder management and communication skills. Knowledge of H&S compliance, permits, and risk assessments. Ability to thrive in fast-paced, ambiguous environments. Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves We're a hybrid model with flexibility, allowing you to work how best suits you 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey Financial security and planning with our pension and life assurance for all Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues Bring your furry friend to work with you on our allocated dog friendly days and spaces And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page.
Mar 14, 2026
Full time
Overview About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. We're looking for a strategic and hands-on Senior Project Manager to join the UK Leadership Team and reporting to the GM directly to lead the end-to-end planning, coordination and operational delivery of key cross-functional strategic projects & events spanning tech, commercial, VM, store design, marketing, retail, operations, and education alongside major events, retail activations, and store openings across the UK, Pureplay, and Australia/New Zealand. This is a pivotal role, acting as the senior go-to contact for all cross-functional projects in the region. You'll ensure brand standards and operational excellence are met, while driving integrated timelines, managing budgets, and creating process and project toolkits across Marketing, VM, Store Design, Retail Operations, and Commercial. Beyond execution, you'll play a strategic advisory role, partnering with senior leadership to future-proof growth, processes and ways of working. You'll anticipate challenges, identify opportunities, and develop best-practice frameworks that enable scalability and efficiency across regional and global teams. Your ability to think ahead, shape timelines, resource planning, and advise SLT on long-term strategies will be critical to driving growth and resilience in the region. Communication, collaboration, critical thinking and high attention to detail will be at the heart of everything you do. We're looking for someone with exceptional organisational skills, proven experience managing complex cross-functional projects, and a passion for the beauty industry. Responsibilities Lead Distribution & Operational Readiness: Act as the key gatekeeper for all upcoming distribution and CPA milestones. Manage critical timelines and decision points across functions, ensuring smooth internal and external reviews. Oversee operational readiness for new store openings and concessions, including supply chain and logistics coordination. Facilitate Measurement & Reporting: Support in driving post-project and event reviews to capture learnings and implement improvements. Collaboratively collate key KPIs with stakeholders for each activation and operational project, and ensure clear process and accountability mapping. Change Management & Communications: Own communication and integration for strategic initiatives such as tech upgrades, clienteling platforms, and SAP systems. Lead stakeholder engagement and ensure seamless regional adoption. Promotional Calendar & Commercial Moments: Manage promotional timelines, including AOV drivers and key commercial events. Oversee sign-off processes and coordinate cross-functional kick-offs to ensure flawless execution. Budget Governance: Own budget management processes across all functions, ensuring timely reviews and approvals are met within given timeframes. Event & Activation Management Retail Conference & Showcase PM Leadership: Co-lead major retail conference and product showcase events, managing cross-functional CPAs, logistics, presenter coordination, content reviews, and approvals. Act as on-the-day production lead, directing timelines and team responsibilities. Experiential Activations & Pop-Ups: Own CPAs, logistics, and approval timelines to deliver exceptional brand experiences. Act as on-the-day production lead, directing timelines and team responsibilities. Charlotte & Team Tilbury PA Events: Lead planning and execution of Charlotte Tilbury (founder) PA events, managing CPAs, logistics, and approvals. Collaborate closely with global teams to ensure alignment, consistency & approvals. Reporting Relationships Reporting directly into the GM of the region Dotted line to full regional SLT Member of UK/PP/ANZ Lead team Closely collaborates with full UK cross functional team Collaborates with the Global Marketing function Collaborates with Global Tech & Transformation teams No direct reports Skills & Experience Proven experience in event management and retail operations within beauty, fashion, or luxury sectors. Previous senior project management experience Strong project management skills (tools like Asana, ). Financial acumen and governance discipline. Excellent stakeholder management and communication skills. Knowledge of H&S compliance, permits, and risk assessments. Ability to thrive in fast-paced, ambiguous environments. Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves We're a hybrid model with flexibility, allowing you to work how best suits you 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey Financial security and planning with our pension and life assurance for all Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues Bring your furry friend to work with you on our allocated dog friendly days and spaces And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page.
