40 jobs found

Hello, we're ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers' businesses thriving. We're very proud of our product and we're also incredibly proud of our people. It's our 'ScreenClouders' and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals, apply below! The Role We are looking for a confident, organized, and tech-savvy Enterprise Customer Success Manager to join our team and lead strategic relationships across our highest-value, Enterprise-tier accounts. You'll play a critical role in ensuring our customers achieve long-term success with ScreenCloud by driving value, increasing adoption, and leading renewal and expansion strategies. This is a highly cross-functional and commercially-aware role that blends strategic account management with a strong focus on customer outcomes. You'll serve as a trusted advisor to your customers while partnering internally to improve product, process, and the overall customer experience. Responsibilities Own the retention, renewal, and churn/contraction targets for a high-value Enterprise-tier book of business Act as a strategic advisor to assigned customers, driving product adoption, value realisation, and long-term partnership Proactively identify and mitigate risks while surfacing expansion opportunities aligned to customer goals Lead renewal conversations end-to-end, partnering with Account Managers or Commercial counterparts as needed Collaborate cross-functionally with Sales, Product, Marketing, Solutions Engineering, and Support to champion customer needs Represent the customer voice in internal discussions, helping shape roadmap priorities and service improvements Travel as needed to support onboarding milestones, onsite strategy sessions, and executive business reviews Mentor junior CSMs by sharing best practices, providing guidance, and helping up-level team performance Contribute to internal initiatives that improve CS processes, tools, and team collaboration Maintain high-quality documentation and account planning to ensure visibility and continuity across the organisation Requirements Proven experience as an Enterprise Customer Success Manager, Account Manager, or in another strategic customer-facing role, preferably within a SaaS environment Excellent listening, negotiation, and presentation skills, with the ability to influence at all levels - including executive and C-level stakeholders Strong verbal and written communication skills, capable of tailoring messaging to both technical and non-technical audiences Demonstrated success in managing customer lifecycles - from onboarding and adoption to renewal and expansion Comfortable analysing and working with large data sets to inform decisions and communicate customer health, value, and risk Strong commercial acumen and a proven ability to drive retention and expansion outcomes Experience with CRM and Customer Success platforms (e.g., Salesforce, Vitally, Gainsight, ChurnZero, etc.) Highly organised with excellent attention to detail, able to manage multiple priorities across a dynamic book of business A collaborative mindset with experience working cross-functionally with Sales, Product, Support, and Marketing Self-starter with a proactive, solutions-oriented approach and a passion for customer success and continuous improvement Interview Process and Experience Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know. Key Info Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final Hybrid Friendly Working: 2-3 days in Office Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love! Benefits Take the Time You Need - Unlimited paid time off to rest, recharge, or explore. Hybrid-First Flexibility - A blend of in-office collaboration and remote freedom Work From Anywhere - Up to one month a year to work remotely from any location in the world Home Office Boost - Stipend to set up your ideal remote workspace. Flexible Hours - Work when you're most productive with our flex-time approach Future You, Funded - Pensions provided by The People's Pension Family First - Generous, enhanced parental leave for all parents Grow With Us - Personal development budget to fuel your learning and career growth Comprehensive Health Cash Plan - Claim money back on essential health care, for both you and your children Keep Moving - cycle to work schemes, gym and retaildiscounts

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week. What you'll be doing: Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end to end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well timed mid term upsells in line with pricing structures, hitting upsell ARR goals. Value driven Expansion: Actively pursue and conclude revenue expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior level champions in each account, fortifying engagement and retention strategies. Persona centric Alignment: Comprehend core personas across Marketing, Tech, and C suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C Suite executives. Relationship builder - you're a natural relationship builder, adapting your communication style easily with C suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund

We are seeking a highly motivated Associate Director to join a growing Public Affairs & Public Policy practice in Paris. This is an exciting opportunity to play a pivotal role in expanding the French offer and to shape the political engagement strategies of leading companies and organisations. Our client is a leading strategic communications consultancy with a strong European presence, delivering integrated services across public affairs, government relations, corporate communications, and reputation management. Their Paris office sits at the heart of French and EU decision-making, supporting clients in shaping policy, managing regulatory risk, and building stakeholder trust. Working closely with senior leadership, you will be responsible for delivering strategic advice to clients, managing high-level political and institutional relationships, and driving business development initiatives. The ideal candidate will bring a solid understanding of the French political and policymaking environment, strong consultancy or in-house experience, and a well-established network of institutional contacts. As Public Affairs Associate Director, you will be expected to: Provide senior-level strategic counsel to clients on matters related to public affairs, public policy, and government relations Lead the development and execution of influence strategies targeting key stakeholders across the French political and regulatory landscape Build and maintain strong relationships with policymakers, government officials, regulators, and industry associations at national and regional levels Identify and drive new business opportunities, preparing and presenting proposals and pitch materials to prospective clients Manage client teams effectively, overseeing deliverables, quality control, budgeting and timelines Mentor, support and develop junior consultants to ensure team performance and progression Contribute to the strategic development and commercial growth of the Paris office and wider European public affairs practice Key Skills and Experience Required Extensive experience in public affairs, public policy, or government relations - either in consultancy, a political institution, trade body, or in-house public affairs team Deep understanding of the French political landscape, legislative processes, and regulatory environment Strong commercial awareness, with a track record of converting new business opportunities into long-term client partnerships Strategic thinker with the ability to translate complex policy issues into actionable advice Excellent written and verbal communication skills in French and English Comfortable leading meetings with senior stakeholders and providing high-level counsel in sensitive or high-pressure situations Team-oriented, supportive leader, capable of motivating and developing colleagues You will join a collaborative and intellectually stimulating environment in the heart of Paris, where your work will directly influence policy debates and regulatory outcomes. From the outset, you will be entrusted with client leadership, strategic planning, and new business development. If you have the relevant experience and this opportunity sounds interesting to you, please get in touch with our team, including a copy of your CV, as soon as possible via the form below. Hanson Search is a leading talent advisory and executive search consultancy with consultants based across the UAE, UK, USA, and Europe. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams in Communications, Government Relations, Financial Communications, Public Affairs, Marketing, Digital Marketing, Sustainability, Investor Relations and C-Suite recruitment. Please click here to find out more about Hanson Search. We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here.

A leading e-commerce company in London is looking for a driven Junior eCommerce Executive to support their paid media team. The role involves assisting in campaign execution, optimizing performance, and collaborating with various teams. Ideal candidates should have a foundational understanding of digital marketing, strong communication skills, and a passion for pop culture. This entry-level position offers an excellent opportunity to gain hands-on experience in the dynamic field of paid media.

An exciting opportunity has arisen for an experienced UK energy policy professional to join a high-profile strategic advisory consultancy. This role is ideal for someone with a deep understanding of the UK energy policy landscape who wants to influence key political developments and support top-tier clients across industry sectors. You'll play a central role in advising clients on navigating government policy, formulating engagement strategies, and integrating energy policy insights into broader corporate communications and business strategies. Energy Policy Senior Consultant Specialist Key Responsibilities Advise senior clients on UK energy policy developments and political trends Develop policy positions, stakeholder engagement plans, and responses to government consultations Support client communication strategies with political insight and risk assessments Manage day-to-day client relationships and lead multidisciplinary teams across integrated projects Provide strategic counsel during both proactive campaigns and crisis situations Collaborate with other consultancy teams on high-impact client work across various sectors Contribute to business development and lead on new opportunities Act as a mentor and guide for junior colleagues, supporting their growth and development Share political intelligence and best practice insights across teams and client networks Energy Policy Senior Consultant Specialist Key Requirements Deep knowledge of UK energy policy, including funding schemes (e.g., IETF, Emissions Trading Scheme), industrial decarbonisation strategies, and future cost of energy implications Awareness of international energy policy linkages, including EU carbon border adjustment mechanisms Ability to translate policy expertise into actionable client advice Strategic thinker with experience supporting public affairs campaigns and stakeholder mapping Strong verbal and written communication skills, with confidence advising senior stakeholders Demonstrated experience managing accounts and contributing to client growth Effective team leader and mentor with strong interpersonal and organisational skills Passion for politics, public affairs, and energy transformation If you have the relevant experience and this opportunity sounds interesting to you, please get in touch with our team including a copy of your CV as soon as possible via the form below. Hanson Search is a leading talent advisory and executive search consultancy with consultants based across the UAE, UK, USA, and Europe. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams in Communications, Government Relations, Public Affairs, Digital Marketing, Sustainability, and C-Suite recruitment. Please click here to find out more about Hanson Search. We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here.

Watson Farley & Williams is an international law firm advising on complex disputes and transactions through local knowledge and an integrated international network. We have a strong sector focus, combining our technical excellence with deep industry knowledge across Energy, Transport and associated Infrastructure. The firm has achieved rapid expansion and year-on-year growth owed almost entirely to a focused strategy, strong leadership and the quality of its people. The next stage in the firm's growth plan is to achieve full-service strength within core sectors across the global platform. We strive for excellence in all that we do and view investment in our people as key to achieving our business goals and values, which rest on developing deep and long-lasting relationships externally and internally through respect, sharing, communication and integrity. Our global practice is integrated across our offices in Europe, the Middle East, Asia, Australia and North America delivering consistently high levels of service across borders and locally through a deep understanding of local business customs and culture. We are committed to creating an inclusive workplace to attract and retain the most talented people from all backgrounds and cultures. We believe in celebrating difference and that people from any background can rise to the top, ensuring opportunities to develop and progress are available for all. The department The global Business Development and Communications team comprises over 60 business development, marketing and communications professionals based across the jurisdictions where we have an office. As our route to market is through our global sectors and our clients are international, team members regularly collaborate to deliver cross-border campaigns and global projects. It is a close-knit and supportive team with an excellent reputation across the firm. Role overview The Executive Graphic Designer/Senior Graphic Designer will report to the firm's Brand & Design Manager. You will act as a guardian of the firm's global corporate identity, using your role as a trusted consultant to promote and maintain high levels of quality, consistency, and efficacy in the WFW visual brand experience. You will be an advocate for the value that branding and design bring to the firm through the quality of your design work and the communication of your expertise and knowledge. Design work is for external and internal audiences, predominantly in digital but also in print and spans all channels of communication. The role will centre around producing on-brand design assets used across the firm including social media graphics, video, animation, infographics, brochures, maps, imagery for the firm's image libraries and designs for internal campaigns. You will need to be creative, a good listener, who can take and follow direction, be a clear communicator, work well in an often demanding environment and be able to manage multiple design tasks and ongoing projects while being mindful of overall progress and deadlines. Key activities/responsibilities Creating and maintaining high quality digital and print design work to effectively brand and market the firm externally. Ensuring only the best work is released to the client. Creating design work for internal initiatives and platforms, including but not limited to: Responsible Business, Early Careers, Internal Communications, Firmwide Events. Managing and designing campaigns across multiple channels. Working closely and collaboratively with the Brand & Design Manager on the creative direction of the firms' brand and subsidiary brands including identifying opportunities to: develop new design layouts, infographics, typography and digital assets; and develop and align the brand, including logotype, colour palette, typeface, photography and illustration style. Reviewing the work of junior level Brand & Design team members to give guidance and feedback. Maintaining quality and consistency in global portrait and office photography and imagery. An awareness of current industry trends, both creative and technical, and an aptitude for working with new and changing technology and platforms. Skills and experience - desired Executive Graphic Designer or Senior Graphic Designer with extensive experience. Confidence and experience in managing campaigns and working with clients and stakeholders at all levels of seniority. Strong understanding of the value of branding and experience of working with corporate brands. Confidence in overseeing all design elements, from the conception to final delivery. Expert in the following design software and skills: Adobe Indesign, Illustrator, Photoshop PowerPoint - presentations with transitions and effects Adobe Acrobat Professional - including interactive PDFs Experience producing digital assets, including video and sound editing: Camtasia or Adobe Premier - video production and editing Adobe Audition - audio editing Exceptional organisational and project management skills to manage and prioritise high levels of design projects and tasks running in parallel with tight deadlines. High levels of creativity and problem-solving skills. Excellent communication and teamworking skills with ability to clearly express brand and design concepts to colleagues with and without design expertise. Diplomatic, calm under pressure and a "can-do" attitude. Exceptional relationship management skills to influence, enable and empower individuals. Understands and demonstrates WFW's core values of respect, sharing, communication and integrity. Plays a full part in making WFW a firm they would recommend to others to work in, respecting diversity and acting fairly and inclusively. We offer a competitive benefits and wellbeing package for all employees. Additional information The Firm promotes a culture of agility and flexibility and is fully supportive of flexible working arrangements where these can be accommodated. Equal opportunities Respect for different backgrounds and perspectives is at the heart of our firm's core values and we recognise the importance of fostering an inclusive environment that allows everyone to reach their full potential. This is a key feature of our Global Code of Conduct, which places diversity and inclusion at the centre of our firm's ways of working. We believe that exceptional client service can only be delivered by exceptional people. For this reason, we aim to attract, retain and develop the best talent from a wide range of backgrounds. All decisions relating to employment will be objective and based on merit and ability. We are committed to ensuring that our recruitment processes are as inclusive and barrier-free as possible. This includes making adjustments for candidates with a disability or long-term health condition. If you require adjustments to be made at any stage of the recruitment process, we'd encourage you to get in touch with a member of our team who would be happy to discuss options with you.

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. Wood Mackenzie Values Inclusive - we succeed together Trusting - we choose to trust each other Customer committed - we put customers at the heart of our decisions Future Focused - we accelerate change Curious - we turn knowledge into action Company Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For over 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.Our dedicated metals & mining, oil, gas & LNG, power & renewables and chemicals sector teams are located around the world and deliver a variety of projects based on our assessment and valuation of thousands of individual assets, companies, and economic indicators such as market supply, demand, and price trends.We have over 2000 employees in 30 locations, serving customers in nearly 80 countries. Together, we inspire and innovate the markets we serve - providing invaluable intelligence to help our customers overcome the toughest challenges, and make strategic decisions that will, ultimately, accelerate the world's transition to a more sustainable future. Role Purpose We are looking for a Research Director to join our M&M Markets Research team. This cross-commodity role will be based in the UK, joining a global team of well-established experts. Wood Mackenzie's high-quality metals research provides value to our clients, by providing a guide to the rapidly transitioning energy and materials sectors and assisting clients to make the best commercial decisions to secure their business success. Main Responsibilities Research Leadership & Analysis Lead world-class quantitative and qualitative research on global metals demand, delivering insights through data services, proprietary datasets, written reports, public speaking, and bespoke client engagements Collaborate across commodity teams to develop long-term metals demand projections and maintain our industry-leading market perspective Partner with global commodities, energy, and natural resources teams to assess the energy transition's impact on metals demand dynamics Produce timely, high-quality deliverables and market intelligence on metals demand trends Thought Leadership & Market Authority Develop and publish opinion-rich, thematic thought leadership content on metals markets with minimal supervision Rapidly identify and analyse emerging metals demand trends, engaging proactively with senior internal and external stakeholders Establish yourself as a recognized authority on metals demand fundamentals, both internally and externally Demonstrate intellectual curiosity in researching and validating market hypotheses Strategic Communication & Stakeholder Engagement Synthesize complex market data into clear, actionable insights for diverse audiences Provide confident opinions and recommendations despite market uncertainty Engage effectively with clients across all seniority levels, adapting communication style to audience needs Build and maintain strong relationships with key internal and external stakeholders Innovation & Continuous Improvement Identify opportunities for process and product enhancement, delivering measurable improvements Leverage AI and emerging technologies to enhance research quality and efficiency Collaborate with clients and stakeholders to co-develop solutions that meet evolving market needs Monitor competitive landscape to identify threats, opportunities, and best practices External Profile & Market Presence Maintain an established media presence and industry profile Work with Marketing to develop personal brand presence on company platforms and social media Represent the organization at industry events, conferences, and client meetings Team Development Provide coaching and mentorship to research analysts Foster a culture of analytical excellence and continuous learning within the team About You Education & Industry Experience Degree qualified in a relevant discipline (Economics, Business, Mining Engineering, Geology, Materials Science, or related field) Proven experience in metals and mining sectors with demonstrated expertise in metals demand forecasting and market analysis Direct experience with key industry stakeholders including mines, processors, traders, power/renewable energy companies, EV manufacturers, charging infrastructure providers, or other metals end-users Deep understanding of metals value chains and operational dynamics across different sectors Analytical & Communication Excellence Strong analytical mindset with ability to synthesize complex, multi-source data into clear, actionable insights Exceptional written and verbal communication skills, capable of translating technical concepts for diverse audiences Proven ability to see strategic patterns in complex market data and draw coherent conclusions Comfortable presenting to public audiences and facilitating executive-level discussions Technical Proficiency Advanced proficiency in Microsoft Office suite, particularly Excel for complex data analysis Experience with data visualization tools preferred Familiarity with statistical modelling and forecasting methodologies Adaptability to leverage emerging technologies and AI tools for enhanced analysis Leadership & Relationship Building Demonstrated track record of building and maintaining strong professional networks across the industry Proven ability to influence stakeholders and drive consensus in complex, multi-party environments Experience mentoring and developing junior talent with a collaborative leadership style Strong interpersonal skills with ability to engage effectively across all organizational levels Commercial Acumen & Delivery Focus Commercially minded with deep understanding of how market intelligence drives business decisions Thrives in fast-paced, customer-centric environments with competing priorities Proactive approach to identifying opportunities and implementing process and product improvements Personal Attributes Intellectually curious with a passion for continuous learning and knowledge sharing Creative problem-solver who challenges conventional thinking Results-driven with commitment to best-in-class standards Genuine enthusiasm for working in a leading research and consultancy environment Expectations Key capabilities: + Planning and prioritising - aligning our efforts to organisational goals and priorities + Ownership and accountability - delivering on our commitments and owning the outcome + Commitment to action - making timely decisions and taking action + Continuous improvement - continuously striving for better in all we do We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment. While this is expected to be a full-time role, part-time or flexible working arrangements will be considered. Due to the global nature of the team, a degree of flexible working will be required

We now have an exciting opportunity for an experienced Associate Director to join our rapidly growing Digital Risks Protect team in London. This is a unique opportunity that requires a highly motivated and diligent client-facing individual to join a highly successful team. This key role will support the growth of Digital Risks and the Protect Advisory business across EMEA, specifically leading and supporting on cyber security and digital risk management programmes, focused but not limited to IT/OT security, enterprise security, cloud security and GRC. As Associate Director you will work on a variety of exciting projects, helping to deliver Control Risks' cyber security risk assessment engagements primarily across the EMEA region and act as a subject matter expert on cyber security risk assessments. You will need to demonstrate experience and expertise in the delivery of cyber security risk assessments and maturity and effectiveness in working with senior client stakeholders. You should be a team player who is passionate about delivering high quality cyber security advice to some of the world's largest organizations. You will have a good level of experience in a cyber security assurance and/or security advisory role and will need to demonstrate a deep understanding of the cyber security challenges facing our clients. You will have an established track record of delivering cyber security risk assessment projects to a diverse range of clients. Located in London, you will be able to travel up to 50% of working time, with the occasional need to travel over weekends. Travel will primarily be in Europe but may include travel to Africa and further afield. We operate a hybrid working model which requires attendance at our London office at least three days per week. Managing and delivering client projects Delivering projects (e.g., conducting asset identification exercises, cyber risk assessments against ISO and NIST CSF 2.0 standards, and demonstrating cyber audit expertise). Managing different types of client meetings and maintaining positive and respectful client relationships. Line management and upskilling of junior resources within the Digital Risks, Protect team. Strategic delivery acting as virtual CISO for our clients on an ongoing basis. Project management of multiple cyber risk advisory engagements (e.g. running kick off meetings, refining outputs, developing recommendations). Working with key project stakeholders (e.g., gathering information from interviews, document reviews and presenting findings) while maintaining the confidence of the client through clear communication and good project management Provide flexible and responsive support as and when crisis management support is required and can be provided. Business Development Owning end to end development and management of proposals for future client work. Project scoping and planning, to support pricing. Maintain up to date presale documents. Contributing to and building complex, multi service line proposals. Cultivating long term relationships with clients. Participating in marketing to build the Control Risks' brand. Knowledge and Experience You must have all of these Solid experience in cyber security and related disciplines, particularly in technology and infrastructure consulting projects Experience in delivering large, converged programmes of work in EMEA including cyber security risk assessments within an established global consultancy. Proven experience in delivering risk assessments for several different clients against industry standards (NIST CSF, 800-53 and ISO27001). An excellent knowledge of IT and network infrastructure, alongside cyber security best practices for securing networks. Subject matter expertise, including extensive and demonstrable fluency in technology risk issues. Proven experience of operating in senior security and resilience roles, including knowledge of IT and OT network infrastructure. The ability to explain difficult technical concepts and ideas in non technical terms to senior executives. You might have some of these Strong understanding of operational technology cyber security best practices A working familiarity on personal information and critical infrastructure information and cyber security regulations in the EU and wider European region. A deep understanding of governance, standards, and compliance as they pertain to cyber security. An undergraduate degree in a field related to security, information security, intelligence, or computer science. Have a broad corporate experience and understanding of business process outsourcing and managing the third party cyber and information security risks that may arise. Good knowledge of cyber risk issues impacting clients in Europe. Undergraduate or post graduate degree in a field related to security, information security, intelligence, or computer science. CISSP, CISM, ISO27001 lead auditor, SANs or similar industry qualifications/certifications would be preferred. Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Who we are The Kite Factory is an independent media agency that gives brands the best in Heart, Art, and Science to craft creative media ideas that deliver. With a rich heritage in measurement, TKF combines data-driven insights and craft planning to deliver media effectiveness that drives measurable growth for clients like Skin+Me, ZSL London Zoo, Lovehoney, David Lloyd Clubs, WaterAid, White Claw, MedExpress and M&G Wealth. We exist because we saw a gap in the market. A gap between ideas and measurement. Anyone can have a good idea, but they don't necessarily know how to measure it. Conversely, just because you can measure things, it's no guarantee you can have good ideas. Well, we do both. We're a dynamic team of creative visionaries, professional achievers, and data enthusiasts, all driven by a passion for delivering tangible results. Now with over 100 media specialists, The Kite Factory has experienced remarkable growth over the past five years. We've celebrated multiple new business and award-winning campaigns, earning the prestigious title of Campaign's Independent Agency of the Year in 2023. Our workplace culture shines as we proudly rank among Campaign's Best Places to Work and hold IPA Platinum status, reflecting our unwavering commitment to the development and well-being of our people. What we are looking for We are seeking an experienced and enthusiastic Account Director to join our dynamic client services team. Our Account Directors are the key to our Client Management team, consisting of brilliant individuals that have a passion and enthusiasm to understand their client's business needs and challenges and to work collaboratively to deliver exceptional outcomes. The role offers a diverse range of work across a commercial and not for profit portfolio as well as across brand and performance and much more! In this role you will quickly establish positive relationships with clients, lead a talented team and oversee the strategic direction of your accounts whilst championing innovation and creativity. We are seeking an individual who can effectively balance leadership responsibilities with hands on involvement in campaign strategy planning, delivery and analysis. Your role This specific role will be to work on some of the most important and exciting clients at The Kite Factory within the commercial division of the agency - David Lloyd Leisure, one of most important client partners who we've worked with for over 9 years, Skin&Me; a category disruptor within the hair and beauty subscription space, Celcius, who are looking to emulate the success they have had in the energy drink sector in the US and MedExpress - one of our newest, and biggest clients who are seeking to create long term growth and domination in the weight loss and GLP 1 medication market. Your day-to-day role will involve directly managing a team, ensuring that all deliverables meet our high standards of quality and attention to detail. In additional to overseeing your team you will be the primary point of contact for clients, collaborating closely with the strategy and insight team, AV team and digital teams to provide strategic direction and guidance to achieve exceptional outcomes for our clients. The purpose of this role is to lead client accounts with confidence, ensuring maximum satisfaction, strategic direction, smooth operations, and consistently excellent output. You will also play a key role in nurturing and developing junior team members within the client management team and across the wider business. As a Client Account Director, you will be the primary senior contact for all your clients, building strong and lasting relationships. You will be accountable for team output and client satisfaction scores, while driving insight led, creative, and strategic solutions. Your role includes guiding clients on media marketing direction, delegating work effectively within the team, and mentoring account managers and executives. You will also contribute to new business pitches, deliver against commercial goals through trading opportunities, and lead presentations internally and externally with enthusiasm. Key responsibilities Your day to day will consist of: Developing an in-depth understanding of your clients' business and marketing operations Taking full accountability for all client deliverables, including media plans, PCAs, and RTBs Acting as a strategic lead for your clients, ensuring both short-term and long-term objectives are met Leading and supporting your team of account managers and executives, fostering growth and high performance Playing a pivotal role in new business pitches, contributing ideas and insights that drive success Managing internal forecasting with precision, ensuring accuracy and providing clear narratives for any substantial changes Skills and experience Experience: • Relevant experience within a media agency, 6+ years Core skills Case studies and thought leadership "Sell" TKF products Ability to demonstrate growth opportunities Compelling storytelling Wider team development Organic pipeline management Public relations Tool development Manage relationships with key partners Behaviours Tone setter Gravitas Persuasive Senior leadership mindset Credibility Headstrong Emotionally intelligent Empathetic Our Culture We're immensely proud of the vibrant culture at The Kite Factory. Our commitment to continuous improvement is reflected in our quarterly pulse surveys, which create a valuable feedback loop, allowing us to evolve and refine our agency's operations. Here, every voice is heard and valued. We've diligently built and embodied our core values: Think Freely, Aim Higher, Stay Smart, Get Involved, and Win Together. Our people are our greatest asset, and the connections they forge with one another are the foundation of our success. To strengthen these relationships and foster a supportive and inclusive environment, we offer several committees that everyone is encouraged to join, including Social, Diversity & Inclusion, and Environmental Impact. These groups play a crucial role in shaping our culture and ensuring that we not only work together but thrive together. What's in it for you As well as working with the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development with dedicated training time, partnerships with industry specialists, and the opportunity to progress and develop your career with the support of a fantastic team. Inclusivity and belonging At The Kite Factory, we welcome applications from all walks of life including those who are under represented in our industry. We're committed to creating a diverse and inclusive place to work where everyone feels they can belong and celebrate each other's differences. It's so important to us that all voices are heard and listened to so that we can truly create an inclusive place to work where our teams can thrive.

Ubisense is a company at the forefront of Industry 4.0 and the Industrial Internet-of-Things. We build products that transform physical space into "smart space", enabling software to see, understand and participate in the real world of people and business activities. In so doing, we augment people and objects with new forms of insight and intelligence that make the environments we live and work in more productive, safe and profitable. This unique ability to connect the physical to the digital has been our driving force for more than 18 years and has enabled Fortune 500 manufacturers like Daimler-Benz, Lockheed Martin and John Deere to revolutionise the way they build our cars, the most advanced aircraft and the machinery that grows our food. We are a privately held company with around 65 employees, supporting customers across North America, Europe, UK, Japan and the Middle East. We have ambitious and well-funded growth plans, requiring talented people to help execute on our vision. We are looking for people who are interested in the future, who believe that technology will play a fundamental role in improving the world of tomorrow, and who want to be a part of making that happen. At Ubisense, we believe that diversity, equity, and inclusion are fundamental to our success and growth. We are committed to creating a workplace where everyone feels valued, respected, and encouraged to contribute their unique perspectives. With that in mind, we welcome applicants from all backgrounds and uphold high standards within our recruiting and hiring practices. We look forward to seeing your application! About the role As an Inside Sales Executive, you will play a pivotal role in driving revenue growth by leading efforts to identify, qualify, and develop new business opportunities. This position requires a proactive, strategic thinker who can partner closely with Sales leadership across multiple business lines to shape demand generation initiatives and optimize lead qualification processes. You will not only engage directly with prospective customers to uncover their needs and assess alignment with our solutions, but also design and implement scalable processes that enhance the efficiency and effectiveness of our inside sales function. Your insights and leadership will significantly expand the pipeline of high-quality opportunities for our sales teams. Key Responsibilities Lead and execute strategic prospecting initiatives to identify and qualify high-potential customers through research, outbound engagement, and intelligence gathering. Collaborate with Sales leadership to define target markets, prioritize accounts, and develop tailored outreach strategies. Design and optimize processes for lead qualification, reporting, and data management to ensure consistent delivery of actionable insights. Develop and refine tools and resources such as call scripts, templates, and performance dashboards to improve team productivity. Provide mentorship and guidance to junior inside sales team members, fostering a culture of excellence and continuous improvement. Analyze market trends and customer data to inform strategic decisions and uncover new growth opportunities. Partner cross-functionally with Marketing and Product teams to align messaging and ensure a cohesive go-to-market approach. Strong understanding of sales principles, demand generation, and pipeline development in a B2B, high-tech environment. Ability to interpret complex data, identify patterns, and translate insights into actionable strategies. Exceptional communication and influencing skills, with the ability to engage senior stakeholders and prospective customers confidently. Demonstrated leadership capabilities, including coaching and process improvement. Experience Requirements 3+ years of experience in inside sales, business development, or related roles within the technology sector; software experience highly desirable. Proven track record of building and executing successful prospecting strategies and delivering measurable results. Experience with CRM systems, data analysis tools, and reporting processes. Familiarity with international markets and multilingual capabilities (German/French advantageous). Education Bachelor's degree or equivalent; advanced training in sales strategy or business development is a plus. Success Metrics Increased volume and quality of qualified leads delivered to Sales. Improved efficiency and scalability of inside sales processes. Positive impact on revenue growth and market penetration.

Who we are The Kite Factory is an independent media agency that gives brands the best in Heart, Art, and Science to craft creative media ideas that deliver. With a rich heritage in measurement, TKF combines data driven insights and craft planning to deliver media effectiveness that drives measurable growth for clients like British Red Cross, Samaritans, Barnardo's, Wateraid, The Stroke Association and The Blue Cross. As well as commercial clients such as David Lloyds, White Claw and Skin+Me. We exist because we saw a gap in the market. A gap between ideas and measurement. Anyone can have a good idea, but they don't necessarily know how to measure it. Conversely, just because you can measure things, it's no guarantee you can have good ideas. Well, we do both. We're a dynamic team of creative visionaries, professionalUltimately ballach mechanics, and data enthusiasts, all driven by a passion for delivering tangible results. Now with over 100 media specialists, The Kite Factory has experienced remarkable growth over the past five years. We've celebrated multiple new business and award piacency campaigns, earning the prestigious title of Campaign'S Independent Agency of the Year in 2023. Our workplace culture shines as we proudly rank among Campaign'S Best Places to Work and hold IPA Platinum status, reflecting our unwavering commitment to the development and well being of our people. What we are looking for We are seeking an experienced and enthusiastic Account Director to join our dynamic client services team. Our Account Directors are the key to our Client Management team, consisting of brilliant individuals that have a passion and enthusiasm to understand their client's business needs and challenges and to work collaboratively to deliver exceptional outcomes. The role offers a diverse range of work across a range of not for profit clients across brand and performance and much more! In this role you will quickly establish positive relationships with clients, lead a talented team and oversee the strategic direction of your accounts whilst championing innovation and creativity. We are seeking an individual who can effectively balance leadership responsibilities with hands on involvement in campaign strategy planning, delivery and analysis. Your role Your day to day role will involve directly managing a team, ensuring that all deliverables meet our high standards of quality and attention to detail. In addition to overseeing your team you will be the primary point of contact for clients, collaborating closely with the strategy and insight team, AV team and digital teams to provide strategic direction and guidance to achieve exceptional outcomes for our clients.The purpose of this role is to lead client accounts with confidence, ensuring maximum satisfaction, strategic direction, smooth operations, and consistently excellent output. You will also play a key role in nurturing and developing junior team members within the client management team and across the wider business. As a Client Account Director, you will be the primary senior contact for all your clients, building strong and lasting relationships. You will be accountable for team output and client satisfaction scores, while driving insight led, creative, and strategic solutions. Your role includes guiding clients on media marketing direction, delegating work effectively within the team, and mentoring account managers and executives. You will also contribute to new business pitches, deliver against commercial goals through trading opportunities, and lead presentations internally and externally with enthusiasm. You will be working closely with the Business Director and Head of Charity to ensure that the client's needs are met at all levels by keeping them informed as to campaign performance. Key responsibilities Your day to day will consist of: Developing an in depth understanding of your clients' business and marketing operations Taking full accountability for all client deliverables, including media plans, PCAsaed, and RTBs Acting as a strategic lead for your clients, ensuring both short term and long term objectives are met Leading and supporting your team of account managers and executives,-INF fostering growth and high performance Playing a pivotal role in new business pitches, contributing ideas and insights that drive success Managing internal forecasting with precision, ensuring accuracy and providing-bo clear narratives for any substantial changes Skills and experience Experience Relevant not for profit experience within a media agency, 6+ years. Core skills Case studies and thought leadership Sell TKF products Ability to demonstrate growth opportunities Compelling storytelling Organic pipeline management Public relations Tool development Manage relationships with key partners Attention to detail Financial acumen Similar ObservationWarning Behaviours Tone setter Gravitas Persuasive Senior leadership mindset Credibility Headstrong Emotionally intelligent Empathetic Numerate Organised Our Culture We're immensely proud of the vibrant culture at The Kite Factory. Our commitment to continuous improvement is reflected in our quarterly pulse surveys, which create a valuable feedback loop, allowing us to evolve and refine our agency's operations. Here, every voice is heard and valued. We've diligently built and embodied our core values: Think Freely, Aim Higher, Stay Smart, Get Involved, and Win Together. Ourસ maiores aset, and the connections they forge with one another are the foundation of our success. To strengthen these relationships and foster a supportive and inclusive environment, we offer several committees that everyone is encouraged to join, including Social, Diversity & Inclusion, and Environmental Impact. These groups play a crucial role in shaping our culture and ensuring that we not only work together but thrive together. What's in it for you As well as working with the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development with dedicated training time, partnerships with industry specialists, મ ં and the opportunity to progress and develop your career with the support of a fantastic team. Inclusivity and belonging At The Kite Factory, we welcome applications from all walks of life including those who are under represented in our industry. We're committed to creating a diverse and inclusive place to work where everyone feels they can belong and celebrate each other's differences.

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Demonstrate working knowledge of capital markets, the ratings process and has strong analytical skills Strong knowledge and experience in the Private Credit sector including focus on fund finance, direct lending and strategic Alt AM initiatives Ability to effectively and eloquently chair several meetings daily with customers and intermediaries across a large range of different profiles on short notice or with little preparation Speak and communicate convincingly in front of senior management, customers and larger audiences Maintain active relationships with customers and intermediaries at all levels independently and with minimal oversight Excellent negotiation and influencing skills High autonomy in achieving business objectives Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education 10+ years of professional experience (demonstrated ability in Private Credit and Business Development) Minimum of Undergraduate / First Level degree (or equivalent) preferably in finance, accounting, business or economics Responsibilities A senior individual contributor responsible for existing and new relationships with focus in the Private Credit sector. The individual in this role will be responsible for the delivery of a strategic business development plan and execution to grow business within the sector across EMEA. The SVP will report directly to the MD - Global Head of Private Credit - Relationship Management. Lead Business Development efforts for the Private Credit sector as well as strategic leadership of Business Development activities Drive strategic initiatives by leveraging AI-powered credit analytics and market intelligence tools to identify high-value opportunities, and support data-driven decision-making Lead a proactive customer outreach program to support and improve the company's market position. Conduct in person and or virtual meetings with prioritized customers and bankers to update them and communicate Moody's Ratings products and capabilities in order to secure new rating mandates and build strategic relationships Understands Moody's product suite and be able to market entire product suite to both market participants and educate junior associates Responsible for leading extensive discussions and meetings with mid to senior level market intermediaries, issuers, and potential customers to explain Moody's rating processes Attend Moody's and industry conferences, briefings and events to develop market contacts and key relationships Responsible for monitoring market, client and peer group activities to identify and assess further opportunities for new business Lead discussions and negotiations on standard and complex terms and conditions with customers Work with Account Management team leaders to assess the impact of price changes and propose new pricing strategies Responsible for ensuring that internal databases in relation to customer details are maintained accurately and in a timely manner Work with internal partners, such as Account Management, analytical teams, marketing team, event planning Billing, and Pricing to develop and coordinate projects to improve workflow processes and market outreach Responsible for leadership role within Business Development Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Demonstrate working knowledge of capital markets, the ratings process and has strong analytical skills Strong knowledge and experience in the Private Credit sector including focus on fund finance, direct lending and strategic Alt AM initiatives Ability to effectively and eloquently chair several meetings daily with customers and intermediaries across a large range of different profiles on short notice or with little preparation Speak and communicate convincingly in front of senior management, customers and larger audiences Maintain active relationships with customers and intermediaries at all levels independently and with minimal oversight Excellent negotiation and influencing skills High autonomy in achieving business objectives Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education 10+ years of professional experience (demonstrated ability in Private Credit and Business Development) Minimum of Undergraduate / First Level degree (or equivalent) preferably in finance, accounting, business or economics Responsibilities A senior individual contributor responsible for existing and new relationships with focus in the Private Credit sector. The individual in this role will be responsible for the delivery of a strategic business development plan and execution to grow business within the sector across EMEA. The SVP will report directly to the MD - Global Head of Private Credit - Relationship Management. Lead Business Development efforts for the Private Credit sector as well as strategic leadership of Business Development activities Drive strategic initiatives by leveraging AI-powered credit analytics and market intelligence tools to identify high-value opportunities, and support data driven decision making Lead a proactive customer outreach program to support and improve the company's market position. Conduct in person and or virtual meetings with prioritized customers and bankers to update them and communicate Moody's Ratings products and capabilities in order to secure new rating mandates and build strategic relationships Understands Moody's product suite and be able to market entire product suite to both market participants and educate junior associates Responsible for leading extensive discussions and meetings with mid to senior level market intermediaries, issuers, and potential customers to explain Moody's rating processes Attend Moody's and industry conferences, briefings and events to develop market contacts and key relationships Responsible for monitoring market, client and peer group activities to identify and assess further opportunities for new business Lead discussions and negotiations on standard and complex terms and conditions with customers Work with Account Management team leaders to assess the impact of price changes and propose new pricing strategies Responsible for ensuring that internal databases in relation to customer details are maintained accurately and in a timely manner Work with internal partners, such as Account Management, analytical teams, marketing team, event planning Billing, and Pricing to develop and coordinate projects to improve workflow processes and market outreach Responsible for leadership role within Business Development Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.