At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
Aug 25, 2026
Full time
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
Aug 25, 2026
Full time
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
Customer Service Agent / Helpdesk Agen t Salary £32,000-£34,000, depending on experience Hours 9-hour day on a rotational shift pattern between 7am 7pm, Monday to Friday, including one hour lunch break Job Summary The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs of key international customers • Management and ownership of cases throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner • Booking preventative maintenance visits General Responsibilities • Engagement with other departments • Weekly touch-point meetings, reporting, and chairing of conference calls Other Skills • Accurate recording of calls and customer/contract requirements • Effective actioning and follow-up of required activities • Meticulous attention to detail • Strong administration and organisational skills • Commercial awareness • Excellent customer relations and interpersonal skills • Ability to take responsibility Desirable Skills • Experience with incident-based ticketing systems • Experience with CRM systems (ideally Microsoft Dynamics) • Experience with SAP • Experience working in an AV / VC technology environment • Previous customer service experience
Aug 24, 2026
Full time
Customer Service Agent / Helpdesk Agen t Salary £32,000-£34,000, depending on experience Hours 9-hour day on a rotational shift pattern between 7am 7pm, Monday to Friday, including one hour lunch break Job Summary The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs of key international customers • Management and ownership of cases throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner • Booking preventative maintenance visits General Responsibilities • Engagement with other departments • Weekly touch-point meetings, reporting, and chairing of conference calls Other Skills • Accurate recording of calls and customer/contract requirements • Effective actioning and follow-up of required activities • Meticulous attention to detail • Strong administration and organisational skills • Commercial awareness • Excellent customer relations and interpersonal skills • Ability to take responsibility Desirable Skills • Experience with incident-based ticketing systems • Experience with CRM systems (ideally Microsoft Dynamics) • Experience with SAP • Experience working in an AV / VC technology environment • Previous customer service experience
Ready to Own More Than the Ticket Queue? You've built solid 3rd Line infrastructure experience. You know how to get to the bottom of complex technical problems, understand the importance of security and you're ready for more ownership. This could be that step. Join Bulk , one of Europe's leading active nutrition brands, and take ownership across the infrastructure and cyber security environment supporting our fast-moving digital business. You'll work across cloud, networks, endpoints and security, strengthen our email security, help lead our upcoming Cyber Essentials project and tackle the security challenges that come with our rapidly evolving use of AI. We're ahead of the curve when it comes to building with AI, so you'll get extensive exposure to new tools, integrations and systems - with the freedom to get involved in other technical projects as the business evolves. If you're a strong 3rd Line Engineer with cyber security credentials who's ready to broaden your remit and take genuine ownership, we'd love to hear from you. The Role at a Glance IT Infrastructure & Cyber Security Engineer Colchester, Essex Hybrid - 3 Days Office / 2 Days Home Occasional out-of-hours working and travel to London will be required. Competitive Salary + Excellent Benefits Full Time Permanent Focus: Infrastructure Cyber Security Cloud AI Enablement Your Background / Skills: 3rd Line Engineering, IT Infrastructure, Cyber Security, Azure, Google Workspace, Networking, CrowdStrike, Cisco, VMware vSphere, Windows Server, Jamf, Intune, Incident Response, Cyber Essentials, AI Tooling Who We Are Bulk is on an incredible journey, with a mission to evolve from a manufacturing-led retailer into a destination brand for active nutrition. We're shaking up the sports nutrition industry through innovative products, disruptive marketing and bold digital thinking that encourages people to see our brand differently. We want passionate risk-takers. People who challenge our thinking, live and breathe digital and aren't afraid to find a better way of doing things. And as our technology continues to evolve - particularly through AI - we need the infrastructure and security behind it to evolve just as quickly. The Opportunity As our IT Infrastructure & Cyber Security Engineer, you'll take ownership of Bulk's infrastructure and cyber security environment, supported by our IT Service Desk Team Lead and wider team. This is a broad, hands-on technical role with some clear priorities. You'll help upgrade our email security, manage the security aspects of AI integration and take a leading role in our Cyber Essentials project next year. You'll also oversee infrastructure, security tooling, incident response, budgeting and contracting, while becoming a Tier 3 escalation point for complex issues that need deeper technical expertise. And we're not expecting you to walk through the door knowing every technology on our list. We're looking for someone with strong infrastructure foundations and genuine cyber security capability who can demonstrate experience across roughly 80% of our technical environment, with the curiosity and ability to pick up the rest. What You'll Be Doing Infrastructure • Manage and maintain Bulk s on-premise and cloud infrastructure, including Azure, Google Workspace, networks, firewalls and VPNs. • Ensure systems are secure, reliable, resilient and up to date. • Lead infrastructure projects from planning through to deployment, including budgets and contracts. • Provide Tier 3 support for complex issues and maintain clear technical documentation and handovers. • Support wider technical projects as business requirements evolve. Cyber Security • Develop and improve Bulk s security environment, with particular focus on email security. • Monitor, investigate and respond to security threats, incidents and data breaches. • Manage and optimise security technologies including SIEM, SOAR, EDR/MDR/XDR, CASB, ZTNA and SASE. • Lead Cyber Essentials activity and support wider compliance, including ISO 27001. • Assess vendor security and work with stakeholders to implement secure technology solutions. AI Tooling & Security • Support the secure adoption and scaling of AI tools across Bulk. • Manage AI platforms including Claude Code, GitHub Copilot, Codex-style tools, MCP servers, integrations and connectors. • Own user access, permissions and governance, applying least-privilege principles. • Support teams onboarding new AI technologies, balancing innovation and productivity with security and compliance. • Develop appropriate controls as agentic AI, MCP and connector-based technologies evolve. About You You're probably already operating at strong 3rd Line Engineer level and looking for the opportunity to take broader ownership across infrastructure and cyber security. You enjoy getting hands-on with technology, but you're also interested in the bigger picture - resilience, security, risk, projects and how technology can enable the business to move faster. You don't need to tick every technology box. Breadth, strong foundations and the ability to learn matter here. You'll likely bring: • Around 2-3 years' experience in a similar role, operating at 3rd Line Engineer level or equivalent. • At least one cyber security certification. • Hands-on experience across approximately 80% of the technologies and environments outlined within this advert. • Strong infrastructure experience spanning cloud and on-premise environments. • Good working knowledge of Azure, Google Workspace, networking, endpoint management and security. • Experience across technologies such as CrowdStrike, Cisco, VMware vSphere, Windows Server, Mac/Windows, Jamf, Intune, Automox and VPNs. • Strong security monitoring, incident response and threat-analysis knowledge, including IOC investigation and remediation. • Experience or knowledge of security frameworks and compliance, ideally including Cyber Essentials and ISO 27001. • The confidence and technical capability to handle complex Tier 3 escalations. • Strong problem-solving skills and a proactive approach to improving infrastructure and security. • Excellent communication skills and the confidence to work with colleagues, suppliers and senior leadership. • Willingness to undertake occasional out-of-hours work and travel to London. Even Better If You Bring • Hands-on experience administering AI coding or agent tools, including Claude Code, GitHub Copilot or Codex. • Experience configuring MCP servers, connectors, permissions and access controls. • Familiarity with emerging agentic AI infrastructure and its associated security considerations. • Experience working with Netskope. • Hands-on Netskope CASB/SSE experience covering areas such as SSL/TLS inspection, DLP, Zero Trust architecture, CASB policy design and SCIM-based provisioning. • ITIL or project management certification such as PRINCE2. • Additional cyber security certifications such as CISSP, CISM or CompTIA. Why Join Bulk ? This is a great opportunity if you're ready to move beyond traditional 3rd Line support and build broader experience across infrastructure, cyber security and AI. You'll have genuine ownership, support from the wider IT team and exposure to a broad technology landscape within a business that's actively embracing new ways of working. Because Bulk is already pushing ahead with AI, you'll also be solving security and infrastructure challenges that many businesses haven't encountered yet. You'll also enjoy: • Monthly Bulk Bank Benefits Allowance, including subsidised gym membership. • 60% discount on Bulk products. • Birthday day off. • PerkBox subscription. • Flexi Start. • Optional additional annual leave. • Teammate pension scheme. • Life Assurance. • Medicash. • Volunteering day. • Cycle to Work Scheme. • Enhanced maternity and paternity leave. • Workplace nursery scheme. • Fully stocked Bulk Pantry. • Happy Hour drinks fridge on Thursdays and Fridays. • Summer working hours. • Hybrid working - 3 days in the Colchester office / 2 days from home. Your Experience / Background / Previous Roles May Include 3rd Line Engineer, Senior 3rd Line Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Infrastructure & Security Engineer, IT Security Engineer, Systems & Security Engineer, Senior IT Engineer, Cloud Infrastructure Engineer, Cyber Security Engineer or Infrastructure Support Engineer. Apply Now If you've built strong 3rd Line foundations and you're ready for a role where you can take genuine ownership across infrastructure, cyber security and emerging AI technology, we'd love to hear from you. Bring your technical breadth, security mindset and curiosity about what's coming next - and help build the resilient, secure technology foundation behind Bulk's continued growth. Bulk is an equal opportunities employer and is committed to building a diverse and inclusive team. We welcome applications regardless of age, disability, race, gender, religion, sexual orientation, education, neurodiversity or any other protected characteristic. Application notice We take your privacy seriously . click apply for full job details
Aug 24, 2026
Full time
Ready to Own More Than the Ticket Queue? You've built solid 3rd Line infrastructure experience. You know how to get to the bottom of complex technical problems, understand the importance of security and you're ready for more ownership. This could be that step. Join Bulk , one of Europe's leading active nutrition brands, and take ownership across the infrastructure and cyber security environment supporting our fast-moving digital business. You'll work across cloud, networks, endpoints and security, strengthen our email security, help lead our upcoming Cyber Essentials project and tackle the security challenges that come with our rapidly evolving use of AI. We're ahead of the curve when it comes to building with AI, so you'll get extensive exposure to new tools, integrations and systems - with the freedom to get involved in other technical projects as the business evolves. If you're a strong 3rd Line Engineer with cyber security credentials who's ready to broaden your remit and take genuine ownership, we'd love to hear from you. The Role at a Glance IT Infrastructure & Cyber Security Engineer Colchester, Essex Hybrid - 3 Days Office / 2 Days Home Occasional out-of-hours working and travel to London will be required. Competitive Salary + Excellent Benefits Full Time Permanent Focus: Infrastructure Cyber Security Cloud AI Enablement Your Background / Skills: 3rd Line Engineering, IT Infrastructure, Cyber Security, Azure, Google Workspace, Networking, CrowdStrike, Cisco, VMware vSphere, Windows Server, Jamf, Intune, Incident Response, Cyber Essentials, AI Tooling Who We Are Bulk is on an incredible journey, with a mission to evolve from a manufacturing-led retailer into a destination brand for active nutrition. We're shaking up the sports nutrition industry through innovative products, disruptive marketing and bold digital thinking that encourages people to see our brand differently. We want passionate risk-takers. People who challenge our thinking, live and breathe digital and aren't afraid to find a better way of doing things. And as our technology continues to evolve - particularly through AI - we need the infrastructure and security behind it to evolve just as quickly. The Opportunity As our IT Infrastructure & Cyber Security Engineer, you'll take ownership of Bulk's infrastructure and cyber security environment, supported by our IT Service Desk Team Lead and wider team. This is a broad, hands-on technical role with some clear priorities. You'll help upgrade our email security, manage the security aspects of AI integration and take a leading role in our Cyber Essentials project next year. You'll also oversee infrastructure, security tooling, incident response, budgeting and contracting, while becoming a Tier 3 escalation point for complex issues that need deeper technical expertise. And we're not expecting you to walk through the door knowing every technology on our list. We're looking for someone with strong infrastructure foundations and genuine cyber security capability who can demonstrate experience across roughly 80% of our technical environment, with the curiosity and ability to pick up the rest. What You'll Be Doing Infrastructure • Manage and maintain Bulk s on-premise and cloud infrastructure, including Azure, Google Workspace, networks, firewalls and VPNs. • Ensure systems are secure, reliable, resilient and up to date. • Lead infrastructure projects from planning through to deployment, including budgets and contracts. • Provide Tier 3 support for complex issues and maintain clear technical documentation and handovers. • Support wider technical projects as business requirements evolve. Cyber Security • Develop and improve Bulk s security environment, with particular focus on email security. • Monitor, investigate and respond to security threats, incidents and data breaches. • Manage and optimise security technologies including SIEM, SOAR, EDR/MDR/XDR, CASB, ZTNA and SASE. • Lead Cyber Essentials activity and support wider compliance, including ISO 27001. • Assess vendor security and work with stakeholders to implement secure technology solutions. AI Tooling & Security • Support the secure adoption and scaling of AI tools across Bulk. • Manage AI platforms including Claude Code, GitHub Copilot, Codex-style tools, MCP servers, integrations and connectors. • Own user access, permissions and governance, applying least-privilege principles. • Support teams onboarding new AI technologies, balancing innovation and productivity with security and compliance. • Develop appropriate controls as agentic AI, MCP and connector-based technologies evolve. About You You're probably already operating at strong 3rd Line Engineer level and looking for the opportunity to take broader ownership across infrastructure and cyber security. You enjoy getting hands-on with technology, but you're also interested in the bigger picture - resilience, security, risk, projects and how technology can enable the business to move faster. You don't need to tick every technology box. Breadth, strong foundations and the ability to learn matter here. You'll likely bring: • Around 2-3 years' experience in a similar role, operating at 3rd Line Engineer level or equivalent. • At least one cyber security certification. • Hands-on experience across approximately 80% of the technologies and environments outlined within this advert. • Strong infrastructure experience spanning cloud and on-premise environments. • Good working knowledge of Azure, Google Workspace, networking, endpoint management and security. • Experience across technologies such as CrowdStrike, Cisco, VMware vSphere, Windows Server, Mac/Windows, Jamf, Intune, Automox and VPNs. • Strong security monitoring, incident response and threat-analysis knowledge, including IOC investigation and remediation. • Experience or knowledge of security frameworks and compliance, ideally including Cyber Essentials and ISO 27001. • The confidence and technical capability to handle complex Tier 3 escalations. • Strong problem-solving skills and a proactive approach to improving infrastructure and security. • Excellent communication skills and the confidence to work with colleagues, suppliers and senior leadership. • Willingness to undertake occasional out-of-hours work and travel to London. Even Better If You Bring • Hands-on experience administering AI coding or agent tools, including Claude Code, GitHub Copilot or Codex. • Experience configuring MCP servers, connectors, permissions and access controls. • Familiarity with emerging agentic AI infrastructure and its associated security considerations. • Experience working with Netskope. • Hands-on Netskope CASB/SSE experience covering areas such as SSL/TLS inspection, DLP, Zero Trust architecture, CASB policy design and SCIM-based provisioning. • ITIL or project management certification such as PRINCE2. • Additional cyber security certifications such as CISSP, CISM or CompTIA. Why Join Bulk ? This is a great opportunity if you're ready to move beyond traditional 3rd Line support and build broader experience across infrastructure, cyber security and AI. You'll have genuine ownership, support from the wider IT team and exposure to a broad technology landscape within a business that's actively embracing new ways of working. Because Bulk is already pushing ahead with AI, you'll also be solving security and infrastructure challenges that many businesses haven't encountered yet. You'll also enjoy: • Monthly Bulk Bank Benefits Allowance, including subsidised gym membership. • 60% discount on Bulk products. • Birthday day off. • PerkBox subscription. • Flexi Start. • Optional additional annual leave. • Teammate pension scheme. • Life Assurance. • Medicash. • Volunteering day. • Cycle to Work Scheme. • Enhanced maternity and paternity leave. • Workplace nursery scheme. • Fully stocked Bulk Pantry. • Happy Hour drinks fridge on Thursdays and Fridays. • Summer working hours. • Hybrid working - 3 days in the Colchester office / 2 days from home. Your Experience / Background / Previous Roles May Include 3rd Line Engineer, Senior 3rd Line Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Infrastructure & Security Engineer, IT Security Engineer, Systems & Security Engineer, Senior IT Engineer, Cloud Infrastructure Engineer, Cyber Security Engineer or Infrastructure Support Engineer. Apply Now If you've built strong 3rd Line foundations and you're ready for a role where you can take genuine ownership across infrastructure, cyber security and emerging AI technology, we'd love to hear from you. Bring your technical breadth, security mindset and curiosity about what's coming next - and help build the resilient, secure technology foundation behind Bulk's continued growth. Bulk is an equal opportunities employer and is committed to building a diverse and inclusive team. We welcome applications regardless of age, disability, race, gender, religion, sexual orientation, education, neurodiversity or any other protected characteristic. Application notice We take your privacy seriously . click apply for full job details
Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role. The person in this seat will own network strategy, service design and workforce management as a continuous discipline, embedding deeply into Wolt, Roo and DoorDash technology stacks, building and refreshing the financial and operational case for change, and evolving the execution roadmap as the business, technology and market shift. Scope of Responsibility A. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. Own ongoing assessment of how service is structured and delivered at the frontline across both brands. Maintain the role architecture map: what roles exist, what they do, where they overlap. Evaluate how tools (CRM, WFM, knowledge base, AI tools, ticketing) enable or constrain frontline roles, and keep this view current as tooling changes. Own and evolve the target-state frontline model aligned to AI-augmented ways of working. Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic site scenarios across cost, quality, risk and scalability as conditions change. Own the financial model underpinning site strategy: OpEx, CapEx, transition cost, and planning cycles. Continuously assess BPO vs. in-house mix, nearshore vs. offshore trade-offs, and consolidation opportunities. Bring forward exec-ready recommendations as circumstances warrant, with clear pros, cons and decision criteria. Keep the site strategy framed against contact volume reduction through automation. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. Own and evolve the consolidated WFM target operating model. Own the continuous efficiency case, driven through: Org consolidation: merging duplicated WFM roles across the two brands. Contact automation: defect elimination and end-to-end customer-facing automation. AI-assisted agent workflows: human-in-the-loop bot interfaces, AI-guided resolution, next-best-action tools. Scheduling and real-time optimisation via AI/ML tooling. Own tooling requirements and vendor strategy (shortlists, entries, exits) as an ongoing responsibility. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. Continuously translate technology capabilities into concrete business levers for the Wolt and Roo context. Own the dependency map between integration milestones and the Support transformation roadmap. Flag risks early where integration timelines could affect strategy execution. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Own the forward-looking roadmap: strategic bets, sequencing logic, capability-build requirements. Own stakeholder alignment across Support Operations, Product, Finance and People functions on an ongoing basis. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person. Required Competencies Strategic clarity Translates complexity into a small number of decisive choices. Never produces a report that fails to recommend. Financial rigour Builds robust P&L and scenario models independently. Understands how operational levers flow to unit economics. CX & support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product and understand business implications without hand-holding. Stakeholder influence Earns trust quickly at VP level and above. Drives alignment without authority. Comfortable challenging conventional thinking. Structured communication Writes concisely and presents with clarity. Operator's mindset Thinks in outcomes and owns them over time. Experience Profile Essential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist. Track record of delivering headcount efficiencies without degrading quality. Strong financial modelling capability, built business cases independently. Experience working inside or alongside a fast-growth tech company or marketplace. Highly Desirable Direct experience in food delivery, logistics or three-sided marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires deep, ongoing immersion in internal data, systems and teams. All recommendations must arrive decision-ready. The role operates with a high degree of autonomy, with regular visibility to leadership through written updates and reviews. Escalation discipline: flag blockers fast. Never sit on a problem for more than 48 hours. Intellectual honesty is non-negotiable. Find Jobs in United Kingdom on Arbeitnow
Aug 24, 2026
Full time
Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role. The person in this seat will own network strategy, service design and workforce management as a continuous discipline, embedding deeply into Wolt, Roo and DoorDash technology stacks, building and refreshing the financial and operational case for change, and evolving the execution roadmap as the business, technology and market shift. Scope of Responsibility A. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. Own ongoing assessment of how service is structured and delivered at the frontline across both brands. Maintain the role architecture map: what roles exist, what they do, where they overlap. Evaluate how tools (CRM, WFM, knowledge base, AI tools, ticketing) enable or constrain frontline roles, and keep this view current as tooling changes. Own and evolve the target-state frontline model aligned to AI-augmented ways of working. Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic site scenarios across cost, quality, risk and scalability as conditions change. Own the financial model underpinning site strategy: OpEx, CapEx, transition cost, and planning cycles. Continuously assess BPO vs. in-house mix, nearshore vs. offshore trade-offs, and consolidation opportunities. Bring forward exec-ready recommendations as circumstances warrant, with clear pros, cons and decision criteria. Keep the site strategy framed against contact volume reduction through automation. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. Own and evolve the consolidated WFM target operating model. Own the continuous efficiency case, driven through: Org consolidation: merging duplicated WFM roles across the two brands. Contact automation: defect elimination and end-to-end customer-facing automation. AI-assisted agent workflows: human-in-the-loop bot interfaces, AI-guided resolution, next-best-action tools. Scheduling and real-time optimisation via AI/ML tooling. Own tooling requirements and vendor strategy (shortlists, entries, exits) as an ongoing responsibility. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. Continuously translate technology capabilities into concrete business levers for the Wolt and Roo context. Own the dependency map between integration milestones and the Support transformation roadmap. Flag risks early where integration timelines could affect strategy execution. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Own the forward-looking roadmap: strategic bets, sequencing logic, capability-build requirements. Own stakeholder alignment across Support Operations, Product, Finance and People functions on an ongoing basis. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person. Required Competencies Strategic clarity Translates complexity into a small number of decisive choices. Never produces a report that fails to recommend. Financial rigour Builds robust P&L and scenario models independently. Understands how operational levers flow to unit economics. CX & support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product and understand business implications without hand-holding. Stakeholder influence Earns trust quickly at VP level and above. Drives alignment without authority. Comfortable challenging conventional thinking. Structured communication Writes concisely and presents with clarity. Operator's mindset Thinks in outcomes and owns them over time. Experience Profile Essential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist. Track record of delivering headcount efficiencies without degrading quality. Strong financial modelling capability, built business cases independently. Experience working inside or alongside a fast-growth tech company or marketplace. Highly Desirable Direct experience in food delivery, logistics or three-sided marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires deep, ongoing immersion in internal data, systems and teams. All recommendations must arrive decision-ready. The role operates with a high degree of autonomy, with regular visibility to leadership through written updates and reviews. Escalation discipline: flag blockers fast. Never sit on a problem for more than 48 hours. Intellectual honesty is non-negotiable. Find Jobs in United Kingdom on Arbeitnow
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm and is office based. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Single point of contact to meet the communication needs of key international customers. Ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Person specification: Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills: Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / VC technology arena Previous Customer Service experience Weekly touch-point meeting, reports and chairing of conference calls. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Aug 24, 2026
Full time
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm and is office based. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Single point of contact to meet the communication needs of key international customers. Ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Person specification: Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills: Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / VC technology arena Previous Customer Service experience Weekly touch-point meeting, reports and chairing of conference calls. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Vacancy Location UK-Remote Job Profile We have an exciting opportunity for an experienced surveyor to join the New Build team, providing support to our major lender clients. The role is crucial in ensuring we remain the UK's leading provider of residential new build property advisory services. As a Technical Manager, you will have extensive interaction with clients at all levels, with a particular focus on being a main point of contact for new build specific queries relating to "first on site" reports, valuation queries and insight into lender concentration risk. The successful candidate will also work with the existing team to continuously review and improve existing processes across our new build services proposition, including concentration management, high risk developments, valuation issues and "first on site" processes. Responsibilities:. Provide assistance to Area Managers and Strategic Relationship Managers in resolving escalated cases where specialist technical/valuation knowledge is required. Regularly review and refine internal workflows to improve operational efficiency. Work with the team to provide insightful analysis and meaningful MI for senior management, identifying trends and areas for improvement Strong organisational and mentoring skills, with the ability to guide teams through complex tasks and ensure accountability. Excellent communication skills, both written and verbal, to effectively liaise with team members, cross-functional teams, and external stakeholders. Strong analytical skills with the ability to interpret MI data, identify trends, and implement meaningful improvements. Ability to troubleshoot issues, propose practical solutions, and lead the team through problem resolution. Proactive in identifying areas for improvement in both team performance and internal procedures. Supporting ongoing evolution of existing risk management and exposure monitoring processes. Undertake reviews of new build high risk development sites. This will involve a combination of desktop and physical inspection of new build development sites. Consistent point of contact for lenders/panel suppliers/surveyors and area managers. Supporting ongoing development of exposure management policy. Work closely with e.surv client new build lenders and Strategic Relationship Managers to ensure timescales for delivery of lender policy changes are communicated to lender clients. Create and issue regular guidance to internal stakeholders and external clients covering a range of current and emerging issues relating to residential survey and valuation. Deliver regular presentations at meetings on a range of issues relating to residential new build valuation Skills and Qualifications AssocRICS or MRICS/FRICS qualified Proven experience of working as part of a team of remote and office based qualified surveyors. Demonstrable experience in promoting a culture of compliance within the business Detailed knowledge of RICS "Red Book" requirements. Knowledge of current trends and emerging issues in the new build residential surveying and valuation. Be prepared to travel and engage within forums. About us Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land's End to John O'Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge. We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers. LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed HERE PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.
Aug 24, 2026
Full time
Vacancy Location UK-Remote Job Profile We have an exciting opportunity for an experienced surveyor to join the New Build team, providing support to our major lender clients. The role is crucial in ensuring we remain the UK's leading provider of residential new build property advisory services. As a Technical Manager, you will have extensive interaction with clients at all levels, with a particular focus on being a main point of contact for new build specific queries relating to "first on site" reports, valuation queries and insight into lender concentration risk. The successful candidate will also work with the existing team to continuously review and improve existing processes across our new build services proposition, including concentration management, high risk developments, valuation issues and "first on site" processes. Responsibilities:. Provide assistance to Area Managers and Strategic Relationship Managers in resolving escalated cases where specialist technical/valuation knowledge is required. Regularly review and refine internal workflows to improve operational efficiency. Work with the team to provide insightful analysis and meaningful MI for senior management, identifying trends and areas for improvement Strong organisational and mentoring skills, with the ability to guide teams through complex tasks and ensure accountability. Excellent communication skills, both written and verbal, to effectively liaise with team members, cross-functional teams, and external stakeholders. Strong analytical skills with the ability to interpret MI data, identify trends, and implement meaningful improvements. Ability to troubleshoot issues, propose practical solutions, and lead the team through problem resolution. Proactive in identifying areas for improvement in both team performance and internal procedures. Supporting ongoing evolution of existing risk management and exposure monitoring processes. Undertake reviews of new build high risk development sites. This will involve a combination of desktop and physical inspection of new build development sites. Consistent point of contact for lenders/panel suppliers/surveyors and area managers. Supporting ongoing development of exposure management policy. Work closely with e.surv client new build lenders and Strategic Relationship Managers to ensure timescales for delivery of lender policy changes are communicated to lender clients. Create and issue regular guidance to internal stakeholders and external clients covering a range of current and emerging issues relating to residential survey and valuation. Deliver regular presentations at meetings on a range of issues relating to residential new build valuation Skills and Qualifications AssocRICS or MRICS/FRICS qualified Proven experience of working as part of a team of remote and office based qualified surveyors. Demonstrable experience in promoting a culture of compliance within the business Detailed knowledge of RICS "Red Book" requirements. Knowledge of current trends and emerging issues in the new build residential surveying and valuation. Be prepared to travel and engage within forums. About us Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land's End to John O'Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge. We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers. LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed HERE PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.
Sapiens International is seeking a VP, Global Customer Support who will own the strategy, operations and performance of Sapiens' worldwide customer support organization, ensuring 24x7 service desk coverage across all products and functions under GCSO. This role is the executive escalation point for support cases and issues raised by customers, services teams and account managers, and is accountable for building a support function that scales with the business and meets tomorrow's standards for global enterprise customers. Location/working model: London - Hybrid (flexible) Key responsibilities: Serve as the senior escalation point of contact for Sapiens customers on all support matters, representing the voice of the customer at the executive level. Own oversight and direct management of the support functions that enable smooth operations of the Global Customer Support Center worldwide. Set the vision for and continuously evolve the global customer support strategy to meet growing business demand and rising customer expectations. Establish and maintain coverage models for all product lines, including cloud support, incorporating standard operating procedures and follow-the-sun models across multiple time zones. Provide strong, dynamic leadership that mentors, develops and guides regional support leaders and their teams to maximize the efficiency, quality and value of every customer interaction. Deliver results against a defined scope of work, including measurable ROI, strategic innovation, performance reporting and human capital development. Build, implement and maintain enterprise-wide Quality Assurance (QA) programs that drive continuous improvement and consistent achievement of Service Level Agreement (SLA) performance. Design and maintain an effective global organizational structure, including recruiting, training, coaching, recognition, workflow design, performance standards and staffing levels across all regions. Coordinate analytic, strategic and technical resources to meet client expectations, and ensure a disciplined Workforce Management practice is in place, covering planning, forecasting, scheduling and real-time management of all Contact Center staff. Own the customer support budget and resourcing plan, including in-house and outsourced/BPO capacity, and report performance and investment priorities to executive leadership. Partner with Product, Engineering and Cloud teams to ensure support readiness for new releases, regions and product lines, including new L1/L2 service stand ups. Knowledge, skills and expertise required: Bachelor's degree in Computer Science, MIS, or an equivalent field; advanced degree a plus. 15+ years leading global support organizations, including significant experience at a senior/executive management level. Proven experience establishing and scaling geographically dispersed, follow-the-sun support teams. ITIL expertise required; familiarity with ServiceNow is a plus. Track record of standing up new support regions and service tiers, including L1 and L2 operations. Experience working closely with Cloud and Product organizations to align support readiness with product strategy. Demonstrated success designing and modifying support processes and coverage models to improve efficiency. Sound business judgment with the ability to manage shifting priorities while remaining focused, motivated and enthusiastic. Excellent problem-resolution capabilities and strong critical thinking and analytical skills to isolate and resolve complex technical and operational issues. Executive-level interpersonal, communication and stakeholder management skills. Strong organizational, multi-tasking and prioritization skills across a large, distributed organization. Add to my Favorites We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture 2 Interview Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens 3 Offer Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape 4 Onboard Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
Aug 22, 2026
Full time
Sapiens International is seeking a VP, Global Customer Support who will own the strategy, operations and performance of Sapiens' worldwide customer support organization, ensuring 24x7 service desk coverage across all products and functions under GCSO. This role is the executive escalation point for support cases and issues raised by customers, services teams and account managers, and is accountable for building a support function that scales with the business and meets tomorrow's standards for global enterprise customers. Location/working model: London - Hybrid (flexible) Key responsibilities: Serve as the senior escalation point of contact for Sapiens customers on all support matters, representing the voice of the customer at the executive level. Own oversight and direct management of the support functions that enable smooth operations of the Global Customer Support Center worldwide. Set the vision for and continuously evolve the global customer support strategy to meet growing business demand and rising customer expectations. Establish and maintain coverage models for all product lines, including cloud support, incorporating standard operating procedures and follow-the-sun models across multiple time zones. Provide strong, dynamic leadership that mentors, develops and guides regional support leaders and their teams to maximize the efficiency, quality and value of every customer interaction. Deliver results against a defined scope of work, including measurable ROI, strategic innovation, performance reporting and human capital development. Build, implement and maintain enterprise-wide Quality Assurance (QA) programs that drive continuous improvement and consistent achievement of Service Level Agreement (SLA) performance. Design and maintain an effective global organizational structure, including recruiting, training, coaching, recognition, workflow design, performance standards and staffing levels across all regions. Coordinate analytic, strategic and technical resources to meet client expectations, and ensure a disciplined Workforce Management practice is in place, covering planning, forecasting, scheduling and real-time management of all Contact Center staff. Own the customer support budget and resourcing plan, including in-house and outsourced/BPO capacity, and report performance and investment priorities to executive leadership. Partner with Product, Engineering and Cloud teams to ensure support readiness for new releases, regions and product lines, including new L1/L2 service stand ups. Knowledge, skills and expertise required: Bachelor's degree in Computer Science, MIS, or an equivalent field; advanced degree a plus. 15+ years leading global support organizations, including significant experience at a senior/executive management level. Proven experience establishing and scaling geographically dispersed, follow-the-sun support teams. ITIL expertise required; familiarity with ServiceNow is a plus. Track record of standing up new support regions and service tiers, including L1 and L2 operations. Experience working closely with Cloud and Product organizations to align support readiness with product strategy. Demonstrated success designing and modifying support processes and coverage models to improve efficiency. Sound business judgment with the ability to manage shifting priorities while remaining focused, motivated and enthusiastic. Excellent problem-resolution capabilities and strong critical thinking and analytical skills to isolate and resolve complex technical and operational issues. Executive-level interpersonal, communication and stakeholder management skills. Strong organizational, multi-tasking and prioritization skills across a large, distributed organization. Add to my Favorites We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture 2 Interview Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens 3 Offer Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape 4 Onboard Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 2 days per week in our London office. Who we are looking for We are looking for an experienced and forward-thinking AI Project Manager to lead the design, deployment, and optimisation of AI-powered projects within our Customer Service Operations. This role sits at the intersection of technology and customer experience driving value for our Travelers across our global experiences catalog. As part of the Service Excellence team you will work closely with our AI Automation Lead working cross-functionally with our R&D, Technology, Service-Operations, Data and Supply teams to ensure AI implementation projects are delivered on time, driving measurable value to our Travelers. Key Responsibilities Lead end-to-end delivery of AI and automation projects within the customer service function, from discovery and scoping through to deployment and review. Develop and maintain a roadmap of AI initiatives aligned with customer service OKRs and business priorities. Manage project timelines, budgets, risks, and stakeholder communications across multiple concurrent workstreams. Coordinate with external vendors and internal engineering teams to ensure seamless integration of AI solutions with existing CRM, telephony, and other platforms. Operations & Performance Monitor AI system performance (e.g. chatbot containment rates, CSAT, deflection metrics) and drive continuous improvement cycles. Partner with Quality Assurance and workforce planning teams to assess the impact of AI on agent workload, skill requirements, and scheduling. Identify manual or repetitive processes within customer service operations that are suitable for intelligent automation. Ensure AI tools comply with data protection regulations (e.g. UK GDPR) and internal governance frameworks. Stakeholder Engagement & Change Management Act as the primary point of contact between the customer service leadership team and AI/tech delivery functions. Lead change management and communication efforts to ensure frontline agents and team leaders understand, trust, and effectively use AI tools. Facilitate workshops, training sessions, and feedback loops to capture agent insights and refine AI behaviour. Present project updates, performance data, and business cases to senior leadership and executive stakeholders. Governance & Ethics Champion responsible AI practices, ensuring fairness, transparency, and customer trust are embedded into all solutions. Maintain clear documentation of AI model inputs, outputs, decision logic, and escalation pathways. Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance. Required Experience & Skills 3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational AI, RPA, NLP, knowledge management tools). Strong understanding of customer service operations, including contact centre metrics, workflows, and team structures. Excellent stakeholder management skills, with the ability to translate technical concepts for non-technical audiences. Proficiency with project management methodologies (Agile, Scrum, Waterfall, or hybrid approaches). Analytical mindset with experience using data to track performance and make evidence-based decisions. Familiarity with data privacy obligations relevant to AI, including UK GDPR. Experience with AI/CX platforms such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar. Awareness of large language models (LLMs), prompt engineering, and generative AI use cases in a service context. Project management certification (e.g. PMP, PRINCE2, APM, or SAFe). Background in change management, employee engagement, or learning & development. What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at . We have all the answers!
Aug 20, 2026
Full time
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 2 days per week in our London office. Who we are looking for We are looking for an experienced and forward-thinking AI Project Manager to lead the design, deployment, and optimisation of AI-powered projects within our Customer Service Operations. This role sits at the intersection of technology and customer experience driving value for our Travelers across our global experiences catalog. As part of the Service Excellence team you will work closely with our AI Automation Lead working cross-functionally with our R&D, Technology, Service-Operations, Data and Supply teams to ensure AI implementation projects are delivered on time, driving measurable value to our Travelers. Key Responsibilities Lead end-to-end delivery of AI and automation projects within the customer service function, from discovery and scoping through to deployment and review. Develop and maintain a roadmap of AI initiatives aligned with customer service OKRs and business priorities. Manage project timelines, budgets, risks, and stakeholder communications across multiple concurrent workstreams. Coordinate with external vendors and internal engineering teams to ensure seamless integration of AI solutions with existing CRM, telephony, and other platforms. Operations & Performance Monitor AI system performance (e.g. chatbot containment rates, CSAT, deflection metrics) and drive continuous improvement cycles. Partner with Quality Assurance and workforce planning teams to assess the impact of AI on agent workload, skill requirements, and scheduling. Identify manual or repetitive processes within customer service operations that are suitable for intelligent automation. Ensure AI tools comply with data protection regulations (e.g. UK GDPR) and internal governance frameworks. Stakeholder Engagement & Change Management Act as the primary point of contact between the customer service leadership team and AI/tech delivery functions. Lead change management and communication efforts to ensure frontline agents and team leaders understand, trust, and effectively use AI tools. Facilitate workshops, training sessions, and feedback loops to capture agent insights and refine AI behaviour. Present project updates, performance data, and business cases to senior leadership and executive stakeholders. Governance & Ethics Champion responsible AI practices, ensuring fairness, transparency, and customer trust are embedded into all solutions. Maintain clear documentation of AI model inputs, outputs, decision logic, and escalation pathways. Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance. Required Experience & Skills 3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational AI, RPA, NLP, knowledge management tools). Strong understanding of customer service operations, including contact centre metrics, workflows, and team structures. Excellent stakeholder management skills, with the ability to translate technical concepts for non-technical audiences. Proficiency with project management methodologies (Agile, Scrum, Waterfall, or hybrid approaches). Analytical mindset with experience using data to track performance and make evidence-based decisions. Familiarity with data privacy obligations relevant to AI, including UK GDPR. Experience with AI/CX platforms such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar. Awareness of large language models (LLMs), prompt engineering, and generative AI use cases in a service context. Project management certification (e.g. PMP, PRINCE2, APM, or SAFe). Background in change management, employee engagement, or learning & development. What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at . We have all the answers!
About the company At Fora, we're reimagining what the workplace can be. We create inspiring, design led spaces that blend hospitality, community, and wellbeing-so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we've grown to 60+ locationsacross the UK supporting 30,000+ membersand partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we're not just shaping workplaces- we're shaping the future of work. At Fora, we're redefining the workplace experience, and we're looking for a commercially-minded Senior Property Manager to take ownership of our growing portfolio of managed and leased buildings. This is a newly created role with real impact, responsible for overseeing property performance, service charge governance, landlord partnerships, contractual compliance, and operational excellence across our portfolio. You'll work at the intersection of Property, Finance, Operations, Facilities and Asset Management, ensuring our buildings perform commercially while delivering an exceptional experience for our members. What you'll be doing Property & Partner Management Own a portfolio of commercially managed properties. Lead relationships with landlords, managing agents and management agreement partners. Ensure contractual obligations, service standards and reporting requirements are met. Support the mobilisation of new properties and continuous portfolio improvement. Service Charge & Commercial Performance Take ownership of service charge management across the portfolio. Review, analyse and challenge landlord service charge budgets and reconciliations. Develop and manage internal service charge models where Fora provides shared services. Identify cost risks, efficiencies and opportunities for commercial improvement. Financial Reporting & Governance Partner with Finance teams on budgeting, forecasting and variance analysis. Produce clear reporting on service charge performance, risks and trends. Support quarterly business reviews and partner reporting. Ensure robust governance, compliance and financial accuracy. Stakeholder & Escalation Management Act as the key escalation point for landlord-related issues. Manage risks, resolutions and stakeholder communications. Coordinate internal teams to deliver against partner commitments. Build strong relationships across Operations, Facilities, Partnerships and Asset Management. Member Experience Ensure property management decisions support exceptional member experiences. Champion operational excellence, service quality and continuous improvement across the portfolio. Balance commercial performance with service delivery and workplace standards. About You You'll be a commercially astute property professional who enjoys building strong stakeholder relationships and using data to drive decisions. Why Fora? This is an exciting opportunity to join a growing business in a role where you'll have genuine ownership and visibility. You'll play a key part in protecting commercial performance, strengthening partner relationships, and ensuring our members continue to experience exceptional workplaces every day We're looking for: Significant experience in commercial property management. Strong expertise in service charge budgeting, analysis and reconciliation. Experience working with landlords, managing agents, investors and asset managers. Understanding of management agreements, leases and property obligations. Strong financial acumen and confidence interpreting budgets and reporting. Excellent stakeholder management and communication skills. The ability to manage competing priorities and thrive in a fast-paced environment Desirable Experience within flexible workspace, serviced office, hospitality-led or multi-let commercial environments. Experience producing board-level reports and quarterly business reviews. Professional qualification such as RICS, IWFM, IRPM or equivalent. At Fora, we believe work should enhance your life-not compete with it. That's why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way. Work Your Way Core working hours with flexibility- because life doesn't run 9-5 Two weeks 'Work from Anywhere' - swap your desk for a beach, a mountain anywhere that inspires you Time to Rest & Recharge 28 days' annual leave + bank holidays Your birthday off - celebrate you Buy additional annual leave to create even more time for what matters Wellbeing & Security 5% matched pension scheme - supporting your future Life assurance for peace of mind Discounted gym membership to keep you feeling your best Health cash plan - supporting day to day medical expenses Mental wellbeing support - confidential in-person or online therapy sessions Smarter, Greener Commuting Cycle to Work Scheme Season Ticket Loan to make your journey easier and more affordable Perks That Make You Smile 25% off at Fora cafés - your morning coffee just got better 2 x volunteer days / year
Aug 20, 2026
Full time
About the company At Fora, we're reimagining what the workplace can be. We create inspiring, design led spaces that blend hospitality, community, and wellbeing-so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we've grown to 60+ locationsacross the UK supporting 30,000+ membersand partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we're not just shaping workplaces- we're shaping the future of work. At Fora, we're redefining the workplace experience, and we're looking for a commercially-minded Senior Property Manager to take ownership of our growing portfolio of managed and leased buildings. This is a newly created role with real impact, responsible for overseeing property performance, service charge governance, landlord partnerships, contractual compliance, and operational excellence across our portfolio. You'll work at the intersection of Property, Finance, Operations, Facilities and Asset Management, ensuring our buildings perform commercially while delivering an exceptional experience for our members. What you'll be doing Property & Partner Management Own a portfolio of commercially managed properties. Lead relationships with landlords, managing agents and management agreement partners. Ensure contractual obligations, service standards and reporting requirements are met. Support the mobilisation of new properties and continuous portfolio improvement. Service Charge & Commercial Performance Take ownership of service charge management across the portfolio. Review, analyse and challenge landlord service charge budgets and reconciliations. Develop and manage internal service charge models where Fora provides shared services. Identify cost risks, efficiencies and opportunities for commercial improvement. Financial Reporting & Governance Partner with Finance teams on budgeting, forecasting and variance analysis. Produce clear reporting on service charge performance, risks and trends. Support quarterly business reviews and partner reporting. Ensure robust governance, compliance and financial accuracy. Stakeholder & Escalation Management Act as the key escalation point for landlord-related issues. Manage risks, resolutions and stakeholder communications. Coordinate internal teams to deliver against partner commitments. Build strong relationships across Operations, Facilities, Partnerships and Asset Management. Member Experience Ensure property management decisions support exceptional member experiences. Champion operational excellence, service quality and continuous improvement across the portfolio. Balance commercial performance with service delivery and workplace standards. About You You'll be a commercially astute property professional who enjoys building strong stakeholder relationships and using data to drive decisions. Why Fora? This is an exciting opportunity to join a growing business in a role where you'll have genuine ownership and visibility. You'll play a key part in protecting commercial performance, strengthening partner relationships, and ensuring our members continue to experience exceptional workplaces every day We're looking for: Significant experience in commercial property management. Strong expertise in service charge budgeting, analysis and reconciliation. Experience working with landlords, managing agents, investors and asset managers. Understanding of management agreements, leases and property obligations. Strong financial acumen and confidence interpreting budgets and reporting. Excellent stakeholder management and communication skills. The ability to manage competing priorities and thrive in a fast-paced environment Desirable Experience within flexible workspace, serviced office, hospitality-led or multi-let commercial environments. Experience producing board-level reports and quarterly business reviews. Professional qualification such as RICS, IWFM, IRPM or equivalent. At Fora, we believe work should enhance your life-not compete with it. That's why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way. Work Your Way Core working hours with flexibility- because life doesn't run 9-5 Two weeks 'Work from Anywhere' - swap your desk for a beach, a mountain anywhere that inspires you Time to Rest & Recharge 28 days' annual leave + bank holidays Your birthday off - celebrate you Buy additional annual leave to create even more time for what matters Wellbeing & Security 5% matched pension scheme - supporting your future Life assurance for peace of mind Discounted gym membership to keep you feeling your best Health cash plan - supporting day to day medical expenses Mental wellbeing support - confidential in-person or online therapy sessions Smarter, Greener Commuting Cycle to Work Scheme Season Ticket Loan to make your journey easier and more affordable Perks That Make You Smile 25% off at Fora cafés - your morning coffee just got better 2 x volunteer days / year
IT Solutions Engineer is sought by an ambitious, high-growth AI start-up based in the heart of Birmingham. As they move into hyper scale they are looking for someone who enjoys rolling up their sleeves, solving problems and helping a business embrace technology in smarter ways. This is a unique opportunity for an experienced IT professional who is equally comfortable managing day-to-day IT operations as they are driving AI adoption across the organisation. You'll take ownership of their internal technology estate while identifying opportunities to automate processes, improve productivity and help our teams get the very best from modern AI tools. If you're the sort of person who hears "we've never done that before" and immediately starts researching solutions this is the role for you! The Role As a IT Solutions Engineer you'll take ownership of the company's internal technology function, ensuring our people have secure, reliable systems that enable them to do their best work every day. Alongside this, you will play a key role in identifying practical opportunities to introduce AI into business processes, automating repetitive tasks and helping every department become more productive through intelligent use of technology. This is a genuinely hands-on role where no two days are the same. You'll be trusted to identify problems, propose solutions and deliver meaningful improvements across the business. This IT Solutions Engineer based near Birmingham will be responsible for: - Managing the Microsoft 365 environment, including users, licensing, Exchange, Teams and tenant administration. - Owning SharePoint administration, permissions, document structure and retention policies. - Managing the complete joiner, mover and leaver process. - Supporting users with laptops, desktops, mobile devices and day-to-day IT issues. - Managing Intune, device security and endpoint management. - Maintaining networking across office environments including Wi-Fi, firewalls and connectivity. - Managing Cyber Essentials controls and maintaining security best practice. - Overseeing backups, disaster recovery and business continuity. - Managing suppliers, software licensing, hardware assets and the IT budget. - Identifying where AI can deliver genuine business value across different departments. - Establishing AI governance, security and data access policies. - Training colleagues on AI tools and driving company-wide adoption. About You You'll probably have: - Several years' experience managing IT within an SME or fast-growing business. - Strong Microsoft 365 administration experience. - Experience with Entra ID, Intune and endpoint security. - Knowledge of networking, firewalls, Wi-Fi and business infrastructure. - Experience administering modern SaaS platforms. - A genuine interest in AI and automation. - Experience implementing new technologies and encouraging user adoption. - Excellent communication skills with both technical and non-technical stakeholders. Experience with Microsoft Copilot, AI agents, workflow automation or low-code platforms would be highly beneficial. Personality Most importantly they are looking for someone who doesn't need to know everything on day one. If you come across something you've never worked with before, your instinct is to go away, learn it, experiment, and come back with a solution. That attitude is far more valuable to us than someone who simply ticks every technical box. Why Join Us? You'll be joining at an exciting stage of growth where your work will have genuine visibility and impact. You'll work directly with senior leadership, help shape our technology roadmap, introduce modern AI capabilities across the business and build solutions that make a real difference every day. This company believe in the power of face to face collaboration so this is a predominately on-site role that offer's a solid base salary, 10% bonus, private healthcare but most importantly extensive progression opportunities. IT Solutions Engineer Birmingham city centre
Aug 20, 2026
Full time
IT Solutions Engineer is sought by an ambitious, high-growth AI start-up based in the heart of Birmingham. As they move into hyper scale they are looking for someone who enjoys rolling up their sleeves, solving problems and helping a business embrace technology in smarter ways. This is a unique opportunity for an experienced IT professional who is equally comfortable managing day-to-day IT operations as they are driving AI adoption across the organisation. You'll take ownership of their internal technology estate while identifying opportunities to automate processes, improve productivity and help our teams get the very best from modern AI tools. If you're the sort of person who hears "we've never done that before" and immediately starts researching solutions this is the role for you! The Role As a IT Solutions Engineer you'll take ownership of the company's internal technology function, ensuring our people have secure, reliable systems that enable them to do their best work every day. Alongside this, you will play a key role in identifying practical opportunities to introduce AI into business processes, automating repetitive tasks and helping every department become more productive through intelligent use of technology. This is a genuinely hands-on role where no two days are the same. You'll be trusted to identify problems, propose solutions and deliver meaningful improvements across the business. This IT Solutions Engineer based near Birmingham will be responsible for: - Managing the Microsoft 365 environment, including users, licensing, Exchange, Teams and tenant administration. - Owning SharePoint administration, permissions, document structure and retention policies. - Managing the complete joiner, mover and leaver process. - Supporting users with laptops, desktops, mobile devices and day-to-day IT issues. - Managing Intune, device security and endpoint management. - Maintaining networking across office environments including Wi-Fi, firewalls and connectivity. - Managing Cyber Essentials controls and maintaining security best practice. - Overseeing backups, disaster recovery and business continuity. - Managing suppliers, software licensing, hardware assets and the IT budget. - Identifying where AI can deliver genuine business value across different departments. - Establishing AI governance, security and data access policies. - Training colleagues on AI tools and driving company-wide adoption. About You You'll probably have: - Several years' experience managing IT within an SME or fast-growing business. - Strong Microsoft 365 administration experience. - Experience with Entra ID, Intune and endpoint security. - Knowledge of networking, firewalls, Wi-Fi and business infrastructure. - Experience administering modern SaaS platforms. - A genuine interest in AI and automation. - Experience implementing new technologies and encouraging user adoption. - Excellent communication skills with both technical and non-technical stakeholders. Experience with Microsoft Copilot, AI agents, workflow automation or low-code platforms would be highly beneficial. Personality Most importantly they are looking for someone who doesn't need to know everything on day one. If you come across something you've never worked with before, your instinct is to go away, learn it, experiment, and come back with a solution. That attitude is far more valuable to us than someone who simply ticks every technical box. Why Join Us? You'll be joining at an exciting stage of growth where your work will have genuine visibility and impact. You'll work directly with senior leadership, help shape our technology roadmap, introduce modern AI capabilities across the business and build solutions that make a real difference every day. This company believe in the power of face to face collaboration so this is a predominately on-site role that offer's a solid base salary, 10% bonus, private healthcare but most importantly extensive progression opportunities. IT Solutions Engineer Birmingham city centre
Lead Engineer, Trading Product EngineeringApplylocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR About Bullish Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services. These include: Bullish Exchange - a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar. CoinDesk Indices - a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries. CoinDesk Data - a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics. CoinDesk Insights - a digital asset media and events provider and operator of a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology. Reports to: Vice President, Engineering Engineering Organization & Culture At Bullish, we are engineering the institutional standard for the digital asset industry. Our mission is to build a platform centered on security and compliance, requiring a commitment to technical excellence that extends beyond delivering code. As a global organization, we set a high bar for those driven to do their best work alongside experienced, deeply specialized peers.Engineers here treat development as a craft and own the outcome from concept to deployment. Our teams bring structure to ambiguity and shape the frameworks that support a global organization. We refuse to compromise on quality and seek problem solvers who thrive on complex technical challenges with real market consequences. The Team: Trading Product Engineering The Trading Product Engineering team builds the core distributed systems that drive the global trading experience on Bullish Exchange. We own the end-to-end order lifecycle, orchestrating a hybrid matching engine that combines a Central Limit Order Book with proprietary Automated Market Making. Our high-throughput APIs enable trading across Spot, Futures, and Options. The work demands absolute correctness in managing complex financial state transitions, translating intricate market structures into scalable solutions. The Role We are looking for a Lead Engineer to drive backend development of the applications, frameworks, and tools at the core of Bullish Exchange. You will design and build high-performance trading engine components alongside a distributed team based primarily in Hong Kong and Singapore.This is a hands-on technical role with leadership expectations: setting the technical bar, mentoring engineers, and shaping how the team works. Bullish Engineering operates on an AI-first principle, using LLMs throughout the SDLC to speed up development, review, and automation. What You'll Do Design and deliver reusable, reliable, low-latency Java code that powers the Exchange. Apply deep TradFi product knowledge across Spot and Derivatives to ensure functional correctness and market fit. Identify bottlenecks and engineer solutions that improve throughput, latency, and reliability. Set the bar for code quality, automation, and design across the team. Mentor engineers and define what good looks like across the organization. Collaborate closely with engineers, product, and project management across Hong Kong, Singapore, and other Bullish hubs. What You'll Bring 12+ years of Java backend engineering experience, with a focus on front-office execution and trading technologies. Expert-level Java (17+), including the JVM, concurrency primitives, and collections. Proven track record of architecting and building low-latency trading systems from the ground up. Strong command of data structures, algorithms, and TDD/BDD practices, including thorough unit test coverage with JUnit and Mockito. Hands-on experience with Spring or Micronaut, Docker, and Kubernetes. Working knowledge of messaging technologies such as Kafka, RabbitMQ, or Solace. Solid understanding of Spot, Futures, and Options markets. Hands-on experience with agentic AI development: LLM integration, prompt engineering, and SDLC automation. Familiarity with Git/GitHub, JIRA, Confluence, and CI/CD practices. Bachelor's degree in Computer Science or a related technical field. Nice to Haves Familiarity with TypeScript. Familiarity with Google Cloud Platform (GCP). Experience in the cryptocurrency or digital asset space. Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.
Aug 17, 2026
Full time
Lead Engineer, Trading Product EngineeringApplylocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR About Bullish Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services. These include: Bullish Exchange - a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar. CoinDesk Indices - a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries. CoinDesk Data - a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics. CoinDesk Insights - a digital asset media and events provider and operator of a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology. Reports to: Vice President, Engineering Engineering Organization & Culture At Bullish, we are engineering the institutional standard for the digital asset industry. Our mission is to build a platform centered on security and compliance, requiring a commitment to technical excellence that extends beyond delivering code. As a global organization, we set a high bar for those driven to do their best work alongside experienced, deeply specialized peers.Engineers here treat development as a craft and own the outcome from concept to deployment. Our teams bring structure to ambiguity and shape the frameworks that support a global organization. We refuse to compromise on quality and seek problem solvers who thrive on complex technical challenges with real market consequences. The Team: Trading Product Engineering The Trading Product Engineering team builds the core distributed systems that drive the global trading experience on Bullish Exchange. We own the end-to-end order lifecycle, orchestrating a hybrid matching engine that combines a Central Limit Order Book with proprietary Automated Market Making. Our high-throughput APIs enable trading across Spot, Futures, and Options. The work demands absolute correctness in managing complex financial state transitions, translating intricate market structures into scalable solutions. The Role We are looking for a Lead Engineer to drive backend development of the applications, frameworks, and tools at the core of Bullish Exchange. You will design and build high-performance trading engine components alongside a distributed team based primarily in Hong Kong and Singapore.This is a hands-on technical role with leadership expectations: setting the technical bar, mentoring engineers, and shaping how the team works. Bullish Engineering operates on an AI-first principle, using LLMs throughout the SDLC to speed up development, review, and automation. What You'll Do Design and deliver reusable, reliable, low-latency Java code that powers the Exchange. Apply deep TradFi product knowledge across Spot and Derivatives to ensure functional correctness and market fit. Identify bottlenecks and engineer solutions that improve throughput, latency, and reliability. Set the bar for code quality, automation, and design across the team. Mentor engineers and define what good looks like across the organization. Collaborate closely with engineers, product, and project management across Hong Kong, Singapore, and other Bullish hubs. What You'll Bring 12+ years of Java backend engineering experience, with a focus on front-office execution and trading technologies. Expert-level Java (17+), including the JVM, concurrency primitives, and collections. Proven track record of architecting and building low-latency trading systems from the ground up. Strong command of data structures, algorithms, and TDD/BDD practices, including thorough unit test coverage with JUnit and Mockito. Hands-on experience with Spring or Micronaut, Docker, and Kubernetes. Working knowledge of messaging technologies such as Kafka, RabbitMQ, or Solace. Solid understanding of Spot, Futures, and Options markets. Hands-on experience with agentic AI development: LLM integration, prompt engineering, and SDLC automation. Familiarity with Git/GitHub, JIRA, Confluence, and CI/CD practices. Bachelor's degree in Computer Science or a related technical field. Nice to Haves Familiarity with TypeScript. Familiarity with Google Cloud Platform (GCP). Experience in the cryptocurrency or digital asset space. Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end to end across every channel, with minimal set up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands. We are an extremely product focused team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems Work with teammates and Product and Design stakeholders Conduct exploratory data analysis and research Deeply understand the problem area Research and identify the right algorithms and tools Be pragmatic, but innovate to the cutting edge when needed Perform offline evaluation to gather evidence an algorithm will work Work with engineers to bring prototypes to production Plan, measure & socialize learnings to inform iteration Partner deeply with the rest of team, and others, to build excellent ML products What skills might I need? Broad applied machine learning knowledge 3 5 years applied ML experience Practical stats knowledge (experiment design, dealing with confounding, etc.) Strong communication skills, both within engineering teams and across disciplines Comfort with ambiguity Typically have advanced education in ML or related field (e.g. MSc) Scientific thinking skills Track record shipping ML products PhD or other experience in a research environment Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering Strong stats or math background Benefits Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Relocation support for those moving to our offices Working Policy Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Aug 17, 2026
Full time
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end to end across every channel, with minimal set up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands. We are an extremely product focused team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems Work with teammates and Product and Design stakeholders Conduct exploratory data analysis and research Deeply understand the problem area Research and identify the right algorithms and tools Be pragmatic, but innovate to the cutting edge when needed Perform offline evaluation to gather evidence an algorithm will work Work with engineers to bring prototypes to production Plan, measure & socialize learnings to inform iteration Partner deeply with the rest of team, and others, to build excellent ML products What skills might I need? Broad applied machine learning knowledge 3 5 years applied ML experience Practical stats knowledge (experiment design, dealing with confounding, etc.) Strong communication skills, both within engineering teams and across disciplines Comfort with ambiguity Typically have advanced education in ML or related field (e.g. MSc) Scientific thinking skills Track record shipping ML products PhD or other experience in a research environment Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering Strong stats or math background Benefits Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Relocation support for those moving to our offices Working Policy Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Hi, I'm James, Head of Customer Success at hx. I'm also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer Success at hx is about much more than account management. We work with some of the world's largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we're looking for someone to join us as we continue to grow. You'll work closely with some of our largest and most complex customers, building trusted relationships with senior stakeholders, driving adoption, managing renewals and turning customer insight into better product, delivery and commercial decisions. It's a great opportunity for someone who enjoys complex enterprise relationships, wants real ownership and is excited to help shape how Customer Success continues to scale at hx. Sounds interesting? Read more about us below. About hyperexponential (hx) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. About the Customer Success team Our Customer Success team partners with hyperexponential's largest and most complex customers to drive measurable value and long-term adoption of the hx platform. We build deep, strategic relationships with enterprise insurers, align on business outcomes, and ensure customers actively leverage core product capabilities to achieve those outcomes. We work cross-functionally with Sales, Product and Delivery to create seamless experiences from onboarding through expansion. The team values proactive ownership, clear communication, and rigorous follow-through, empowering every member to shape customer success and influence our product roadmap. As we scale, you'll join a high-performing group that thrives on curiosity, collaboration, and impact. Your work will directly strengthen customer outcomes, account health, and hx's market reputation. What you'll be doing Drive measurable customer value and adoption by guiding accounts to achieve strategic outcomes and maximise use of core product capabilities. Maintain and grow account health, delivering strong net revenue retention through proactive renewal management, early risk identification, and expansion opportunity spotting. Deliver high-quality customer engagements, such as QBRs, workshops, and value assessments, that showcase deep understanding and elevate the hx brand. Capture and structure feedback from enterprise customers, translating insights into actionable product and operational improvements. Champion cross-functional collaboration, partnering with Sales, Product, and BVC to ensure seamless delivery, resolve issues, and align on customer success strategies. Demonstrate hx Values and Culture, providing tangible examples of values-driven behaviour beyond core responsibilities during performance reviews. What you'll need to have done Delivered measurable value and adoption outcomes for enterprise SaaS customers, ideally within insurance, fintech, or complex B2B environments. Managed account health and renewals, achieving strong net revenue retention and identifying expansion opportunities in a high-growth setting. Led high-impact customer engagements (QBRs, workshops, value assessments) that resulted in increased product adoption and customer satisfaction. Captured and synthesised structured customer feedback, influencing product or operational improvements at scale. Collaborated effectively with Sales, Product, and Delivery teams to drive customer success and resolve complex challenges. Demonstrated resilience, adaptability, and proactive ownership in fast-paced, ambiguous environments, consistently prioritising actions for business impact. You're unlikely to thrive here if You prefer to wait for direction rather than proactively identifying and solving problems. You struggle to adapt to change or ambiguity, or find it difficult to collaborate across diverse teams. You're not energised by a culture that values ownership, feedback, and continuous learning. If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. Compensation At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Benefits £5,000 training and conference budget for individual and group development. 25 days of holiday plus 8 bank holidays (33 days total). Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA. Income protection and Life Insurance. Cycle to Work Scheme Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your Talent Partner will be able to share more details about this. Additional perks Top-spec equipment (laptop, screens, adjustable desks, etc.). Regular remote and in-person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry Exceptional opportunities for personal development and growth as we build something remarkable together. Interview process Initial call with our Talent team to kick things off and learn more about your background. Manager interview with the Hiring Manager to explore your experience in more depth. Skills assessment with the Customer Success team presenting a QBR (ideally in person). Values interview to get to know how you work and how that aligns with hx's culture. We offer! Our commitment to Diversity hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. Next steps If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Check out our blog at Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.
Aug 07, 2026
Full time
Hi, I'm James, Head of Customer Success at hx. I'm also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer Success at hx is about much more than account management. We work with some of the world's largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we're looking for someone to join us as we continue to grow. You'll work closely with some of our largest and most complex customers, building trusted relationships with senior stakeholders, driving adoption, managing renewals and turning customer insight into better product, delivery and commercial decisions. It's a great opportunity for someone who enjoys complex enterprise relationships, wants real ownership and is excited to help shape how Customer Success continues to scale at hx. Sounds interesting? Read more about us below. About hyperexponential (hx) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. About the Customer Success team Our Customer Success team partners with hyperexponential's largest and most complex customers to drive measurable value and long-term adoption of the hx platform. We build deep, strategic relationships with enterprise insurers, align on business outcomes, and ensure customers actively leverage core product capabilities to achieve those outcomes. We work cross-functionally with Sales, Product and Delivery to create seamless experiences from onboarding through expansion. The team values proactive ownership, clear communication, and rigorous follow-through, empowering every member to shape customer success and influence our product roadmap. As we scale, you'll join a high-performing group that thrives on curiosity, collaboration, and impact. Your work will directly strengthen customer outcomes, account health, and hx's market reputation. What you'll be doing Drive measurable customer value and adoption by guiding accounts to achieve strategic outcomes and maximise use of core product capabilities. Maintain and grow account health, delivering strong net revenue retention through proactive renewal management, early risk identification, and expansion opportunity spotting. Deliver high-quality customer engagements, such as QBRs, workshops, and value assessments, that showcase deep understanding and elevate the hx brand. Capture and structure feedback from enterprise customers, translating insights into actionable product and operational improvements. Champion cross-functional collaboration, partnering with Sales, Product, and BVC to ensure seamless delivery, resolve issues, and align on customer success strategies. Demonstrate hx Values and Culture, providing tangible examples of values-driven behaviour beyond core responsibilities during performance reviews. What you'll need to have done Delivered measurable value and adoption outcomes for enterprise SaaS customers, ideally within insurance, fintech, or complex B2B environments. Managed account health and renewals, achieving strong net revenue retention and identifying expansion opportunities in a high-growth setting. Led high-impact customer engagements (QBRs, workshops, value assessments) that resulted in increased product adoption and customer satisfaction. Captured and synthesised structured customer feedback, influencing product or operational improvements at scale. Collaborated effectively with Sales, Product, and Delivery teams to drive customer success and resolve complex challenges. Demonstrated resilience, adaptability, and proactive ownership in fast-paced, ambiguous environments, consistently prioritising actions for business impact. You're unlikely to thrive here if You prefer to wait for direction rather than proactively identifying and solving problems. You struggle to adapt to change or ambiguity, or find it difficult to collaborate across diverse teams. You're not energised by a culture that values ownership, feedback, and continuous learning. If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. Compensation At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Benefits £5,000 training and conference budget for individual and group development. 25 days of holiday plus 8 bank holidays (33 days total). Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA. Income protection and Life Insurance. Cycle to Work Scheme Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your Talent Partner will be able to share more details about this. Additional perks Top-spec equipment (laptop, screens, adjustable desks, etc.). Regular remote and in-person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry Exceptional opportunities for personal development and growth as we build something remarkable together. Interview process Initial call with our Talent team to kick things off and learn more about your background. Manager interview with the Hiring Manager to explore your experience in more depth. Skills assessment with the Customer Success team presenting a QBR (ideally in person). Values interview to get to know how you work and how that aligns with hx's culture. We offer! Our commitment to Diversity hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. Next steps If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Check out our blog at Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. We are seeking a Quantitative AI Strategist to join our quantitative analytics team. This is a front-office role at the intersection of quantitative finance, AI, and product development - focused on building and evolving the firm's AI powered research and analytics platform. The platform helps traders, researchers, analysts, and risk managers move from questions to actionable insight by unifying analytics, data, and research. Your job is to make it indispensable - by working directly with trading desks to understand their workflows, building the quantitative and AI capabilities they need to generate better ideas and make better decisions, and partnering with software engineers to deliver them at production quality. You will have broad exposure across asset classes, desks, and problem types - from signal generation and backtesting to risk analysis and research analytics - while working at the frontier of applying AI to quantitative finance. The ultimate goal is to help the firm generate more revenue through AI assisted trading and research. The ideal candidate will be able to: Work directly with trading desks across asset classes and other stakeholders across the firm to identify high value use cases for the platform. Determine the right balance between AI autonomy and structured tooling - deciding what the AI should reason through on its own, what instructions and domain knowledge it needs, and what purpose built code it should call - and build accordingly. Work with front office stakeholders to turn desk needs into well defined quantitative problems/workflows, and collaborate with technology teams and quantitative researchers to deliver solutions. Key Responsibilities: Prototype and validate quantitative workflows end to end - from data retrieval and signal construction through to strategy evaluation, PnL simulation, testing, and risk/scenario analysis - while defining how the AI should interact with data sources, analytics libraries, desk specific tools, etc., and work with engineers to deliver them as production platform capabilities. Write high quality platform code and quantitative libraries - including code designed to be called and understood by AI, with clear interfaces, documentation, and instructions to AI. Enhance the platform's ability to reason about markets, interpret financial data, and produce reliable, contextually aware analysis across products and markets. Continuously evaluate how the platform is used, identify where it excels and where it falls short, and drive improvements that deliver measurable value to trading and research workflows. Engage with stakeholders across the firm - trading desks, risk management, researchers, new joiners, and others - to discover emerging use cases and adapt the platform's capabilities accordingly. Proactively identify new use cases and capabilities as AI technology evolves. Act as the first line of quantitative support for platform users - diagnosing issues, feeding insights back into platform development, and ensuring a high quality user experience. Qualification and Experience: Background in quantitative finance, financial engineering, applied mathematics, statistics, physics, computer science, or a related technical field. 3-7 years' experience in a front office quant, strategist, or quantitative research role, ideally with exposure to multiple asset classes. Solid understanding of financial markets, pricing/risk methodologies, and PnL attribution. Experience building or contributing to internal analytics platforms or tools used by traders and researchers. Experience with signal generation, backtesting, or systematic strategy development. Strong programming skills in Python. Familiarity with Git and collaborative development workflows. Familiarity with AI technologies and their application to quantitative workflows is a strong plus. Experience building AI agents is a strong plus. Excellent communication skills - able to engage directly with trading desks to understand their needs, formalize them into quantitative specifications, and collaborate effectively with software engineers. Strong problem solving ability, intellectual curiosity, and comfort working across team boundaries in a fast paced trading environment. Strong ability to quickly learn and adapt to new technologies - particularly important given the rapid pace of development in AI. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at California residents, please review the California Privacy Notice for information about certain legal rights at
Aug 05, 2026
Full time
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. We are seeking a Quantitative AI Strategist to join our quantitative analytics team. This is a front-office role at the intersection of quantitative finance, AI, and product development - focused on building and evolving the firm's AI powered research and analytics platform. The platform helps traders, researchers, analysts, and risk managers move from questions to actionable insight by unifying analytics, data, and research. Your job is to make it indispensable - by working directly with trading desks to understand their workflows, building the quantitative and AI capabilities they need to generate better ideas and make better decisions, and partnering with software engineers to deliver them at production quality. You will have broad exposure across asset classes, desks, and problem types - from signal generation and backtesting to risk analysis and research analytics - while working at the frontier of applying AI to quantitative finance. The ultimate goal is to help the firm generate more revenue through AI assisted trading and research. The ideal candidate will be able to: Work directly with trading desks across asset classes and other stakeholders across the firm to identify high value use cases for the platform. Determine the right balance between AI autonomy and structured tooling - deciding what the AI should reason through on its own, what instructions and domain knowledge it needs, and what purpose built code it should call - and build accordingly. Work with front office stakeholders to turn desk needs into well defined quantitative problems/workflows, and collaborate with technology teams and quantitative researchers to deliver solutions. Key Responsibilities: Prototype and validate quantitative workflows end to end - from data retrieval and signal construction through to strategy evaluation, PnL simulation, testing, and risk/scenario analysis - while defining how the AI should interact with data sources, analytics libraries, desk specific tools, etc., and work with engineers to deliver them as production platform capabilities. Write high quality platform code and quantitative libraries - including code designed to be called and understood by AI, with clear interfaces, documentation, and instructions to AI. Enhance the platform's ability to reason about markets, interpret financial data, and produce reliable, contextually aware analysis across products and markets. Continuously evaluate how the platform is used, identify where it excels and where it falls short, and drive improvements that deliver measurable value to trading and research workflows. Engage with stakeholders across the firm - trading desks, risk management, researchers, new joiners, and others - to discover emerging use cases and adapt the platform's capabilities accordingly. Proactively identify new use cases and capabilities as AI technology evolves. Act as the first line of quantitative support for platform users - diagnosing issues, feeding insights back into platform development, and ensuring a high quality user experience. Qualification and Experience: Background in quantitative finance, financial engineering, applied mathematics, statistics, physics, computer science, or a related technical field. 3-7 years' experience in a front office quant, strategist, or quantitative research role, ideally with exposure to multiple asset classes. Solid understanding of financial markets, pricing/risk methodologies, and PnL attribution. Experience building or contributing to internal analytics platforms or tools used by traders and researchers. Experience with signal generation, backtesting, or systematic strategy development. Strong programming skills in Python. Familiarity with Git and collaborative development workflows. Familiarity with AI technologies and their application to quantitative workflows is a strong plus. Experience building AI agents is a strong plus. Excellent communication skills - able to engage directly with trading desks to understand their needs, formalize them into quantitative specifications, and collaborate effectively with software engineers. Strong problem solving ability, intellectual curiosity, and comfort working across team boundaries in a fast paced trading environment. Strong ability to quickly learn and adapt to new technologies - particularly important given the rapid pace of development in AI. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at California residents, please review the California Privacy Notice for information about certain legal rights at
AI Engineering LeadApplylocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R5422The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview This is a newly created Phase 1 opportunity in our Global Broking division for an AI Engineer, joining the firm's new AI Solutions Group. Two engineers are being hired in this phase - one in London and one in New York - to establish the operating model for embedded AI delivery on the broking desks.The AI Solutions Group is a small, business-literate engineering team that sits alongside the brokers and embeds AI capability directly into the broking workflow - from the first client conversation through research, execution and booking. The team reports organisationally into Technology but spends its working day on the desks. Work is prioritised by Product Management against firm-wide value and reuse, and delivered on a Kanban model rather than a fixed quarterly cycle.As one of the two Phase 1 engineers, you will be embedded on a small number of pilot desks in your region. The objective of Phase 1 is to prove the operating model: that the team can ship AI solutions safely into production via the agreed governance route, and that brokers will adopt and use what is built. Every capability you build is placed into a shared library - designed to be queryable by an AI agent - so it can be reused across desks and regions as the team scales to its Phase 2 footprint.This role suits a strong engineer who is current on AI tooling and willing to sit on a desk with brokers, understand what they do all day, and translate that understanding into production-grade tools. You will work within the same Risk, Architecture, Technology and Operations standards as the rest of the firm, contributing to the safe route to production that the team consumes repeatably as it grows. Responsibilities Embed on assigned pilot desks in London or New York - sit with brokers, understand their workflow, and identify areas that are slow, repetitive or error-prone, as well as opportunities where AI changes what is possible. Architect, design and build production-grade AI solutions - including Generative AI and agentic capabilities - that remove friction from the broking workflow and unlock new ways of working across idea generation, research, pricing, execution, booking and post-trade. Deliver every solution through the firm's agreed safe route to production - covering security, compliance, model risk, change management, audit and operational ownership in production - with zero ad-hoc exceptions. Contribute to and reuse from the shared AI capability library - check existing capabilities before building new ones, and place everything you build into the library so other desks and regions can adopt it without rebuilding. Co-develop the team's shared platforms, frameworks and components with peers in the AI Solutions Group and the wider Technology organisation, customising for domain-specific desk requirements while preserving reuse. Operate on a Kanban delivery model - work flows continuously, prioritised by Product Management against firm-wide value, with no individual desk independently commissioning its own tools. Maintain strict data stewardship, model risk and compliance standards as AI agent and decision-support solutions scale across the broking lifecycle. Provide ongoing support for deployed AI solutions, ensuring smooth operation and rapid resolution of issues affecting the desk. Translate stakeholder requirements into technical solutions, ensuring alignment with both business objectives and the firm's enterprise technical standards. Present project updates and key developments to broking leadership, Technology and governance stakeholders - demonstrating value, adoption and progression through the team's tiered scope (productivity, advisory, decision-making). Experience / Competences Essential Strong production engineering background - track record of architecting, building and operating scalable, robust services in production environments, not just prototypes. Hands-on experience working with Large Language Models (LLMs), Generative AI and modern AI/ML frameworks; current on the AI tooling landscape and able to keep up as it evolves. Expertise in Python in AI/ML frameworks and libraries. Demonstrated ability to understand and engage with a complex business domain - capable of sitting with non-technical professionals, learning how they work, and translating that understanding into production tools. Prior exposure to financial markets, broking, trading or other front-office environments is a strong plus. Experience managing technical priorities on a Kanban or Agile backlog, resolving dependencies, and aligning delivery with both business value and centrally-set technical standards. Evidence of presenting complex technical concepts to internal professionals and business stakeholders with varying technical backgrounds, tailoring style to the audience. Demonstrated ability to deliver within a regulated environment - comfortable working through controls covering security, compliance, model risk, change management and audit, rather than treating governance as an obstacle.Desired AWS experience, including AI services such as Bedrock and the Serverless ecosystem, with the ability to work within established cloud frameworks. Proficiency in front-end technologies, particularly React, with evidence of building intuitive, responsive user interfaces that integrate seamlessly with AI-driven back-end services. Expertise in back-end development, including building and deploying scalable APIs and microservices to support AI solutions. Knowledge of OAuth (Okta) for implementing secure, scalable authentication and authorisation in full-stack applications, ensuring data protection and privacy across AI solutions. Experience contributing to or consuming a shared component / capability library across multiple teams or regions. Prior experience embedding directly with business users - front-office desks, trading floors, advisory teams - rather than working purely from a central engineering function.Personal qualities Proactive, adaptable and detail-oriented; thrives in fast-paced environments and embraces challenges. Open to innovative ideas, with a strong analytical mindset and problem-solving skills. Excellent communication, tailoring style to suit different audiences from brokers on the desk to Technology, Risk and senior leadership, while respecting professional and company values. Stays organised, remains calm under pressure, and consistently seeks opportunities for improvement. Strong collaborator - comfortable working as part of a small, distributed team across regions, and contributing to a shared capability set rather than building in isolation. Band & level: Manager, 7 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London
Aug 04, 2026
Full time
AI Engineering LeadApplylocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R5422The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview This is a newly created Phase 1 opportunity in our Global Broking division for an AI Engineer, joining the firm's new AI Solutions Group. Two engineers are being hired in this phase - one in London and one in New York - to establish the operating model for embedded AI delivery on the broking desks.The AI Solutions Group is a small, business-literate engineering team that sits alongside the brokers and embeds AI capability directly into the broking workflow - from the first client conversation through research, execution and booking. The team reports organisationally into Technology but spends its working day on the desks. Work is prioritised by Product Management against firm-wide value and reuse, and delivered on a Kanban model rather than a fixed quarterly cycle.As one of the two Phase 1 engineers, you will be embedded on a small number of pilot desks in your region. The objective of Phase 1 is to prove the operating model: that the team can ship AI solutions safely into production via the agreed governance route, and that brokers will adopt and use what is built. Every capability you build is placed into a shared library - designed to be queryable by an AI agent - so it can be reused across desks and regions as the team scales to its Phase 2 footprint.This role suits a strong engineer who is current on AI tooling and willing to sit on a desk with brokers, understand what they do all day, and translate that understanding into production-grade tools. You will work within the same Risk, Architecture, Technology and Operations standards as the rest of the firm, contributing to the safe route to production that the team consumes repeatably as it grows. Responsibilities Embed on assigned pilot desks in London or New York - sit with brokers, understand their workflow, and identify areas that are slow, repetitive or error-prone, as well as opportunities where AI changes what is possible. Architect, design and build production-grade AI solutions - including Generative AI and agentic capabilities - that remove friction from the broking workflow and unlock new ways of working across idea generation, research, pricing, execution, booking and post-trade. Deliver every solution through the firm's agreed safe route to production - covering security, compliance, model risk, change management, audit and operational ownership in production - with zero ad-hoc exceptions. Contribute to and reuse from the shared AI capability library - check existing capabilities before building new ones, and place everything you build into the library so other desks and regions can adopt it without rebuilding. Co-develop the team's shared platforms, frameworks and components with peers in the AI Solutions Group and the wider Technology organisation, customising for domain-specific desk requirements while preserving reuse. Operate on a Kanban delivery model - work flows continuously, prioritised by Product Management against firm-wide value, with no individual desk independently commissioning its own tools. Maintain strict data stewardship, model risk and compliance standards as AI agent and decision-support solutions scale across the broking lifecycle. Provide ongoing support for deployed AI solutions, ensuring smooth operation and rapid resolution of issues affecting the desk. Translate stakeholder requirements into technical solutions, ensuring alignment with both business objectives and the firm's enterprise technical standards. Present project updates and key developments to broking leadership, Technology and governance stakeholders - demonstrating value, adoption and progression through the team's tiered scope (productivity, advisory, decision-making). Experience / Competences Essential Strong production engineering background - track record of architecting, building and operating scalable, robust services in production environments, not just prototypes. Hands-on experience working with Large Language Models (LLMs), Generative AI and modern AI/ML frameworks; current on the AI tooling landscape and able to keep up as it evolves. Expertise in Python in AI/ML frameworks and libraries. Demonstrated ability to understand and engage with a complex business domain - capable of sitting with non-technical professionals, learning how they work, and translating that understanding into production tools. Prior exposure to financial markets, broking, trading or other front-office environments is a strong plus. Experience managing technical priorities on a Kanban or Agile backlog, resolving dependencies, and aligning delivery with both business value and centrally-set technical standards. Evidence of presenting complex technical concepts to internal professionals and business stakeholders with varying technical backgrounds, tailoring style to the audience. Demonstrated ability to deliver within a regulated environment - comfortable working through controls covering security, compliance, model risk, change management and audit, rather than treating governance as an obstacle.Desired AWS experience, including AI services such as Bedrock and the Serverless ecosystem, with the ability to work within established cloud frameworks. Proficiency in front-end technologies, particularly React, with evidence of building intuitive, responsive user interfaces that integrate seamlessly with AI-driven back-end services. Expertise in back-end development, including building and deploying scalable APIs and microservices to support AI solutions. Knowledge of OAuth (Okta) for implementing secure, scalable authentication and authorisation in full-stack applications, ensuring data protection and privacy across AI solutions. Experience contributing to or consuming a shared component / capability library across multiple teams or regions. Prior experience embedding directly with business users - front-office desks, trading floors, advisory teams - rather than working purely from a central engineering function.Personal qualities Proactive, adaptable and detail-oriented; thrives in fast-paced environments and embraces challenges. Open to innovative ideas, with a strong analytical mindset and problem-solving skills. Excellent communication, tailoring style to suit different audiences from brokers on the desk to Technology, Risk and senior leadership, while respecting professional and company values. Stays organised, remains calm under pressure, and consistently seeks opportunities for improvement. Strong collaborator - comfortable working as part of a small, distributed team across regions, and contributing to a shared capability set rather than building in isolation. Band & level: Manager, 7 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London
Software Engineer - RustApplyremote type: Hybridlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Software Engineer - RUST Webex Real-time Media Engineering Group Meet the Team Cisco's Webex Real-time Media Engineering Group is redefining the future of collaboration. We're building a world where people connect effortlessly to enjoy modern, uncompromised collaboration across every room, desk, pocket, and application.Our technology powers industry-leading products like Webex Meetings, Webex Calling, and Webex Contact Center. As a member of our team, your work will ensure every user gets a truly immersive experience regardless of device or location, empowering the hybrid working patterns of the future. Our team is based in one of our central London offices, near Moorgate station. We operate a hybrid working model, meeting to collaborate in the office three times a week. Your Impact Full Lifecycle Development : Work in an agile team to design, develop, test, and deliver new features and improvements to our products. DevOps & Microservices : Be trained on and help manage the operational side of our highly available microservice architecture, including being part of an on-call rotation. Adaptable & Problem-Solver : Tackle varied and challenging problems daily, showing flexibility, a data-driven focus on quality, and an ability to learn new skills quickly. Ownership & Quality : Take responsibility for tasks, from building new functionality to developing automated tests and investigating issues, all with a level of high attention to detail. AI: Bringing your daily workflow to life with agentic AI for enhanced productivity; contribute to Cisco's growth by using and applying AI in new scenarios and opportunities. Support & Growth : Receive dedicated mentorship and formal training from a supportive team of fellow engineers to help you get up to speed and grow your skills. Minimum Qualifications: Analytical Degree : Bachelor's or higher degree in an analytical subject (e.g. Computer Science, Engineering, Maths, Physics). Coding Aptitude : 3+ years of programming experience in Rust or C++ and the willingness to learn new languages quickly. With the expectation to contribute across Rust/Java/C++/Python codebases as required. Experience with Linux development : Experience with using Linux and developing software running on Linux. Experience with virtualisation and containers : An understanding of virtual machines and containerisation technologies, and experience with Docker. Preferred Qualifications: Any of the following skills would be particularly advantageous, but we welcome applications without these: Experience with data science / AI Familiarity with NATS.io Knowledge of networks and networking protocols (such as TCP/IP and HTTP) Exposure to cryptography Familiarity with SIP, audio and video coding, processing techniques, and related technologies Familiarity with Git, DevOps, continuous integration, continuous delivery# Why Cisco?At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.
Jul 31, 2026
Full time
Software Engineer - RustApplyremote type: Hybridlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Software Engineer - RUST Webex Real-time Media Engineering Group Meet the Team Cisco's Webex Real-time Media Engineering Group is redefining the future of collaboration. We're building a world where people connect effortlessly to enjoy modern, uncompromised collaboration across every room, desk, pocket, and application.Our technology powers industry-leading products like Webex Meetings, Webex Calling, and Webex Contact Center. As a member of our team, your work will ensure every user gets a truly immersive experience regardless of device or location, empowering the hybrid working patterns of the future. Our team is based in one of our central London offices, near Moorgate station. We operate a hybrid working model, meeting to collaborate in the office three times a week. Your Impact Full Lifecycle Development : Work in an agile team to design, develop, test, and deliver new features and improvements to our products. DevOps & Microservices : Be trained on and help manage the operational side of our highly available microservice architecture, including being part of an on-call rotation. Adaptable & Problem-Solver : Tackle varied and challenging problems daily, showing flexibility, a data-driven focus on quality, and an ability to learn new skills quickly. Ownership & Quality : Take responsibility for tasks, from building new functionality to developing automated tests and investigating issues, all with a level of high attention to detail. AI: Bringing your daily workflow to life with agentic AI for enhanced productivity; contribute to Cisco's growth by using and applying AI in new scenarios and opportunities. Support & Growth : Receive dedicated mentorship and formal training from a supportive team of fellow engineers to help you get up to speed and grow your skills. Minimum Qualifications: Analytical Degree : Bachelor's or higher degree in an analytical subject (e.g. Computer Science, Engineering, Maths, Physics). Coding Aptitude : 3+ years of programming experience in Rust or C++ and the willingness to learn new languages quickly. With the expectation to contribute across Rust/Java/C++/Python codebases as required. Experience with Linux development : Experience with using Linux and developing software running on Linux. Experience with virtualisation and containers : An understanding of virtual machines and containerisation technologies, and experience with Docker. Preferred Qualifications: Any of the following skills would be particularly advantageous, but we welcome applications without these: Experience with data science / AI Familiarity with NATS.io Knowledge of networks and networking protocols (such as TCP/IP and HTTP) Exposure to cryptography Familiarity with SIP, audio and video coding, processing techniques, and related technologies Familiarity with Git, DevOps, continuous integration, continuous delivery# Why Cisco?At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.
Senior Sales EngineerApplyremote type: Hybridlocations: London, United Kingdom: Dublin, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R34154 Job Description At Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses. We are seeking a Senior Sales Engineer (SE) to act as the primary technical partner for our enterprise and commercial accounts. This role is built for technical consultants and builders who love mapping complex business challenges to modern, AI-powered software solutions. Sitting at the intersection of technical discovery, solution design and hands-on system configuration, you will be responsible for proving the value of Zendesk's platform, autonomous agents, and integration capabilities to technical evaluators and business leaders alike. What You'll Be Doing: Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards. Execute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision. Configure Agentic AI Workflows: Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk's AI features to solve real-world customer pain points. Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects. Advocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements. What You Bring (Required Qualifications): First and foremost, we are looking for a growth mindset. We value professional agility and seek individuals who actively pursue continuous learning, embrace constructive feedback, and adapt to evolving business needs. Even if you don't check every single box below, we encourage you to apply!" Experience: 4-6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role. Technical Fluency: Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks. AI Expertise: Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering , and automated workflows. Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows. Travel Commitment: Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions. Education: Bachelor's degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline. Preferred Qualifications: To support our strategic roadmap, we would value hands-on knowledge of cloud data stacks (eg Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services) and enterprise BI software (e.g., Power BI, Tableau, Looker), and the relevant application of modern AI frameworks, LLM integration, data science processes. Ideally some vertical industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure or Public Sector Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship). Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators. Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders. Who You Are: Customer obsessed: You are dedicated to understanding customer needs and crafting solutions that deliver real value and delight. A Builder First: You enjoy writing code, configuring complex systems, and prototyping modern software solutions. Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation. Resilient & Collaborative: You thrive in dynamic environments, working cross-functionally across global teams to drive success. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Jul 31, 2026
Full time
Senior Sales EngineerApplyremote type: Hybridlocations: London, United Kingdom: Dublin, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R34154 Job Description At Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses. We are seeking a Senior Sales Engineer (SE) to act as the primary technical partner for our enterprise and commercial accounts. This role is built for technical consultants and builders who love mapping complex business challenges to modern, AI-powered software solutions. Sitting at the intersection of technical discovery, solution design and hands-on system configuration, you will be responsible for proving the value of Zendesk's platform, autonomous agents, and integration capabilities to technical evaluators and business leaders alike. What You'll Be Doing: Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards. Execute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision. Configure Agentic AI Workflows: Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk's AI features to solve real-world customer pain points. Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects. Advocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements. What You Bring (Required Qualifications): First and foremost, we are looking for a growth mindset. We value professional agility and seek individuals who actively pursue continuous learning, embrace constructive feedback, and adapt to evolving business needs. Even if you don't check every single box below, we encourage you to apply!" Experience: 4-6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role. Technical Fluency: Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks. AI Expertise: Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering , and automated workflows. Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows. Travel Commitment: Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions. Education: Bachelor's degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline. Preferred Qualifications: To support our strategic roadmap, we would value hands-on knowledge of cloud data stacks (eg Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services) and enterprise BI software (e.g., Power BI, Tableau, Looker), and the relevant application of modern AI frameworks, LLM integration, data science processes. Ideally some vertical industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure or Public Sector Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship). Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators. Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders. Who You Are: Customer obsessed: You are dedicated to understanding customer needs and crafting solutions that deliver real value and delight. A Builder First: You enjoy writing code, configuring complex systems, and prototyping modern software solutions. Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation. Resilient & Collaborative: You thrive in dynamic environments, working cross-functionally across global teams to drive success. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Senior Sales EngineerPostulerremote type: Hybridlocations: London, United Kingdom: Dublin, Irelandtime type: Full timeposted on: Publié aujourd'huijob requisition id: R34154 Job Description At Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses. We are seeking a Senior Sales Engineer (SE) to act as the primary technical partner for our enterprise and commercial accounts. This role is built for technical consultants and builders who love mapping complex business challenges to modern, AI-powered software solutions. Sitting at the intersection of technical discovery, solution design and hands-on system configuration, you will be responsible for proving the value of Zendesk's platform, autonomous agents, and integration capabilities to technical evaluators and business leaders alike. What You'll Be Doing: Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards. Execute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision. Configure Agentic AI Workflows: Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk's AI features to solve real-world customer pain points. Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects. Advocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements. What You Bring (Required Qualifications): First and foremost, we are looking for a growth mindset. We value professional agility and seek individuals who actively pursue continuous learning, embrace constructive feedback, and adapt to evolving business needs. Even if you don't check every single box below, we encourage you to apply!" Experience: 4-6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role. Technical Fluency: Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks. AI Expertise: Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering , and automated workflows. Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows. Travel Commitment: Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions. Education: Bachelor's degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline. Preferred Qualifications: To support our strategic roadmap, we would value hands-on knowledge of cloud data stacks (eg Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services) and enterprise BI software (e.g., Power BI, Tableau, Looker), and the relevant application of modern AI frameworks, LLM integration, data science processes. Ideally some vertical industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure or Public Sector Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship). Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators. Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders. Who You Are: Customer obsessed: You are dedicated to understanding customer needs and crafting solutions that deliver real value and delight. A Builder First: You enjoy writing code, configuring complex systems, and prototyping modern software solutions. Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation. Resilient & Collaborative: You thrive in dynamic environments, working cross-functionally across global teams to drive success. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Jul 31, 2026
Full time
Senior Sales EngineerPostulerremote type: Hybridlocations: London, United Kingdom: Dublin, Irelandtime type: Full timeposted on: Publié aujourd'huijob requisition id: R34154 Job Description At Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses. We are seeking a Senior Sales Engineer (SE) to act as the primary technical partner for our enterprise and commercial accounts. This role is built for technical consultants and builders who love mapping complex business challenges to modern, AI-powered software solutions. Sitting at the intersection of technical discovery, solution design and hands-on system configuration, you will be responsible for proving the value of Zendesk's platform, autonomous agents, and integration capabilities to technical evaluators and business leaders alike. What You'll Be Doing: Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards. Execute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision. Configure Agentic AI Workflows: Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk's AI features to solve real-world customer pain points. Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects. Advocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements. What You Bring (Required Qualifications): First and foremost, we are looking for a growth mindset. We value professional agility and seek individuals who actively pursue continuous learning, embrace constructive feedback, and adapt to evolving business needs. Even if you don't check every single box below, we encourage you to apply!" Experience: 4-6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role. Technical Fluency: Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks. AI Expertise: Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering , and automated workflows. Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows. Travel Commitment: Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions. Education: Bachelor's degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline. Preferred Qualifications: To support our strategic roadmap, we would value hands-on knowledge of cloud data stacks (eg Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services) and enterprise BI software (e.g., Power BI, Tableau, Looker), and the relevant application of modern AI frameworks, LLM integration, data science processes. Ideally some vertical industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure or Public Sector Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship). Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators. Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders. Who You Are: Customer obsessed: You are dedicated to understanding customer needs and crafting solutions that deliver real value and delight. A Builder First: You enjoy writing code, configuring complex systems, and prototyping modern software solutions. Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation. Resilient & Collaborative: You thrive in dynamic environments, working cross-functionally across global teams to drive success. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Business travel support agent - Required for this global travel organisation. You will be working from home after 2 weeks training in the office, Salary up to 40k + 5% bonus and great benefits. Experience wise, they are looking for 5 years travel industry experience, knowledge sabre,amadeus and galileo ideally, but 2 of the above would be fine , strong fares and ticketing experience, ideally a mix of corporate and leisure. This is a Thursday to Monday role. Weekdays working 12 noon to 8.30pm and Saturday and sunday 9am to 5.30pm Business travel support agents duties -Supporting the companies independent consultants who look after both corporate and leisure clients -Actioning requests sent over to the helpdesk, such as issuing/reissuing and refunding complex airline tickets, help advisors with systems such as concur,Dolphin etc, help with ADMS, GDS issues, sabre. amadeus and galileo -Assist new advisors with setup and run training sessions -Manage the UK hotel inbox -Support advisors with NDC requests -Quality checking advisors bookings Business travel support agents skills required -Minimum 5 years business/leisure travel experience -Excellent GDS knowledge -Strong fares and ticketing knowledge -Good British rail and European train knowledge -Good knowledge of Concur Additional information -Hours 3 days during the week working around 12 noon to 8.30pm and Saturday and sunday 9am to 5.30pm, two days off during the week together -Benefits include pension, 25 days holidays, Bupa, up to a 5% bonus, life insurance plus many more If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60816
Jul 30, 2026
Full time
Business travel support agent - Required for this global travel organisation. You will be working from home after 2 weeks training in the office, Salary up to 40k + 5% bonus and great benefits. Experience wise, they are looking for 5 years travel industry experience, knowledge sabre,amadeus and galileo ideally, but 2 of the above would be fine , strong fares and ticketing experience, ideally a mix of corporate and leisure. This is a Thursday to Monday role. Weekdays working 12 noon to 8.30pm and Saturday and sunday 9am to 5.30pm Business travel support agents duties -Supporting the companies independent consultants who look after both corporate and leisure clients -Actioning requests sent over to the helpdesk, such as issuing/reissuing and refunding complex airline tickets, help advisors with systems such as concur,Dolphin etc, help with ADMS, GDS issues, sabre. amadeus and galileo -Assist new advisors with setup and run training sessions -Manage the UK hotel inbox -Support advisors with NDC requests -Quality checking advisors bookings Business travel support agents skills required -Minimum 5 years business/leisure travel experience -Excellent GDS knowledge -Strong fares and ticketing knowledge -Good British rail and European train knowledge -Good knowledge of Concur Additional information -Hours 3 days during the week working around 12 noon to 8.30pm and Saturday and sunday 9am to 5.30pm, two days off during the week together -Benefits include pension, 25 days holidays, Bupa, up to a 5% bonus, life insurance plus many more If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60816
