2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH269570 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Apr 21, 2026
Full time
2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH269570 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) £275 - £300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment. What they're looking for This role requires someone experienced who can contribute immediately in a busy environment. Key skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.
Apr 21, 2026
Full time
IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) £275 - £300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment. What they're looking for This role requires someone experienced who can contribute immediately in a busy environment. Key skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.
Software Support Analyst - Southampton (hybrid working) Up to £41k Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority. Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Competitive salary up to £41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.
Apr 20, 2026
Full time
Software Support Analyst - Southampton (hybrid working) Up to £41k Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority. Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Competitive salary up to £41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.
The PureGym Way PureGym is the No.1 gym operator in the UK, and the 4th largest gym operator worldwide. With 600+ gyms and over 2 million members across the UK, Europe & the US, we are the gym where Everybody is Welcome. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: Leeds (2 days in the office)Type: Full Time Contract type: Permanent Application: Closing date Monday 4th May (early applications encouraged) We are looking for a Head of Marketing Analytics to join the Digital Marketing team. This role will lead on marketing analytics for the PureGym Group (UK, Denmark, Switzerland and the US), working closing with channel marketing and commercial finance teams to track and understand effectiveness of all marketing activity - both digital and ATL -, informing where and how we invest to maximise volume of new members. There will also be line management of a Digital Marketing Analyst. Key duties will include: Accurately track and report back on the performance of marketing activity, working closely with channel specialists to understand effectiveness of activity vs. KPIs Develop internal reporting capabilities, clearly consolidating marketing data into a single suite of reports to inform investment decisions. Communicate complex marketing datasets to a broad range of stakeholders, providing key recommendations to drive action Produce the relevant weekly and monthly reports to communicate the performance of UK digital marketing activity back to the wider business Support channel teams in delivering structured testing plans, helping define hypotheses and measuring their success Lead on usage and implementation of MMM and MTA tools - giving a broader understanding of marketing performance Continue to help evolve our marketing strategies, looking at new ways to target our audiences, including leveraging 1st party data for use within digital marketing campaigns Work with agency partners, as well as our in-house development and Insight & Analytics teams to improve our marketing analytics capability, ensuring we have the data we need to inform strategy Closely monitor market trends using tools such as Similarweb to track PureGym's performance in the context of key competitors and the wider market The Person Experience in a similar role or previous experience activating and managing digital marketing campaigns Has excellent numerical and analytical skills and able to interpret data to inform digital strategy Has excellent working knowledge of Google Analytics and other analytical tools Highly confident preparing reports in Excel with experience of using data visualisation software such as PowerBI, Looker Studio or Tableau Has a good understanding of digital channels, including PPC, SEO, programmatic display and paid social. Familiar with Google Search Ads 360, Meta Business Manager and other marketing platforms Is commercially aware and uses knowledge and experience to drive success of PureGym Can effectively build strong working relationships and networks to enable success, both within PureGym and with agency partners Has excellent communication, organisational and time management skills Takes ownership for performance and ensures that all targets are met Ambitious, driven and looking for a career in a fast-paced environment Has the ability to manage numerous projects whilst remaining calm PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
Apr 20, 2026
Full time
The PureGym Way PureGym is the No.1 gym operator in the UK, and the 4th largest gym operator worldwide. With 600+ gyms and over 2 million members across the UK, Europe & the US, we are the gym where Everybody is Welcome. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: Leeds (2 days in the office)Type: Full Time Contract type: Permanent Application: Closing date Monday 4th May (early applications encouraged) We are looking for a Head of Marketing Analytics to join the Digital Marketing team. This role will lead on marketing analytics for the PureGym Group (UK, Denmark, Switzerland and the US), working closing with channel marketing and commercial finance teams to track and understand effectiveness of all marketing activity - both digital and ATL -, informing where and how we invest to maximise volume of new members. There will also be line management of a Digital Marketing Analyst. Key duties will include: Accurately track and report back on the performance of marketing activity, working closely with channel specialists to understand effectiveness of activity vs. KPIs Develop internal reporting capabilities, clearly consolidating marketing data into a single suite of reports to inform investment decisions. Communicate complex marketing datasets to a broad range of stakeholders, providing key recommendations to drive action Produce the relevant weekly and monthly reports to communicate the performance of UK digital marketing activity back to the wider business Support channel teams in delivering structured testing plans, helping define hypotheses and measuring their success Lead on usage and implementation of MMM and MTA tools - giving a broader understanding of marketing performance Continue to help evolve our marketing strategies, looking at new ways to target our audiences, including leveraging 1st party data for use within digital marketing campaigns Work with agency partners, as well as our in-house development and Insight & Analytics teams to improve our marketing analytics capability, ensuring we have the data we need to inform strategy Closely monitor market trends using tools such as Similarweb to track PureGym's performance in the context of key competitors and the wider market The Person Experience in a similar role or previous experience activating and managing digital marketing campaigns Has excellent numerical and analytical skills and able to interpret data to inform digital strategy Has excellent working knowledge of Google Analytics and other analytical tools Highly confident preparing reports in Excel with experience of using data visualisation software such as PowerBI, Looker Studio or Tableau Has a good understanding of digital channels, including PPC, SEO, programmatic display and paid social. Familiar with Google Search Ads 360, Meta Business Manager and other marketing platforms Is commercially aware and uses knowledge and experience to drive success of PureGym Can effectively build strong working relationships and networks to enable success, both within PureGym and with agency partners Has excellent communication, organisational and time management skills Takes ownership for performance and ensures that all targets are met Ambitious, driven and looking for a career in a fast-paced environment Has the ability to manage numerous projects whilst remaining calm PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
Kinetech is supporting the hire of a Service Support Analyst to deliver high-quality first and second-line IT support within a professional services environment. This role is ideal for someone who enjoys problem-solving, user interaction and working across modern Microsoft technologies. What youll be doing: Providing 1st & 2nd line IT support across incidents and service requests Supporting Windows 11 click apply for full job details
Apr 20, 2026
Full time
Kinetech is supporting the hire of a Service Support Analyst to deliver high-quality first and second-line IT support within a professional services environment. This role is ideal for someone who enjoys problem-solving, user interaction and working across modern Microsoft technologies. What youll be doing: Providing 1st & 2nd line IT support across incidents and service requests Supporting Windows 11 click apply for full job details
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
Apr 20, 2026
Full time
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
Role specifics Salary range: up to £30,000 per annum Reporting to: IT Operations Manager Key stakeholders: Organisational Framework Level: 1 About you/ Job Summary Clue Software is looking for a proactive, solutions-focused IT Support Analyst to join our growing IT team. This is a hands on, varied role spanning IT support, cyber security, and AI/automation playing a key part in keeping our technology secure, reliable, and running smoothly. You'll deliver 1st and 2nd line support, help manage Microsoft 365 and endpoint services, contribute to cyber security and compliance tasks, and support the development of automation workflows and AI driven solutions. This role is ideal for someone with solid IT support experience who's eager to deepen their skills tech, security, and emerging AI/automation tools. If you love solving problems, supporting people, improving processes, and learning new technologies, this is a fantastic opportunity to grow. At Clue Software, we're actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation. Key Accountabilities Provide 1st and 2nd line IT support to users across the business, resolving issues in a professional, clear and timely manner. Troubleshoot hardware, software, laptop, mobile device, printer and basic network connectivity issues, escalating more complex cases where appropriate. Support the administration of Microsoft 365 services including Exchange Online, Teams, SharePoint and user account management. Assist with onboarding and offboarding activities, including account creation, permissions, access changes and device setup. Deploy, configure and maintain end user devices, including laptops and mobile devices. Support the build and rollout of devices using tools such as Microsoft Intune and Autopilot where applicable. Manage IT assets, stock control and equipment lifecycle processes. Maintain accurate technical documentation, knowledge base articles, guides and standard operating procedures. Support testing of hardware, software and configuration changes to help minimise disruption to the business. Assist with routine site and office IT support tasks, including basic network, Wi Fi and connectivity troubleshooting. Handle helpdesk tickets, emails and user queries efficiently, keeping users informed and ensuring issues are tracked through to resolution. Key role measures Support requests and project tasks completed within agreed timeframe Requests logged, categorised, updated and resolved accurately with minimal re opens Provide quick and professional support with positive feedback Onboarding, offboarding and device setup tasks completed correctly and on time Knowledge base articles and SOPs kept accurate and updated Experience and skills Our ideal candidate would have experience in the following areas: Essential Background in IT support, service desk, or IT analyst roles, with strong troubleshooting skills across end user devices, Microsoft 365, and common workplace tech issues. Working knowledge of Microsoft 365 administration (accounts, permissions, security groups, collaboration tools). Experience supporting laptops, mobile devices, and general office hardware/software. Ability to document processes, create knowledge base content, and follow structured support procedures. Awareness of cyber security best practices, including access control, MFA, endpoint protection, and data security. Exposure to Power Automate or similar workflow/automation tools, with a desire to develop automation skills further. Strong organisational skills, attention to detail, and ability to manage shifting priorities. Clear, effective communication and collaborative working style. Proactive mindset, with a passion for continuous improvement, problem solving, and learning new technologies. Desirable Experience with Microsoft Intune, Entra ID, Microsoft Defender, Purview or Sentinel. Experience with device deployment and management, including Windows Autopilot. Knowledge of SharePoint permissions, structures and administration. Experience working in an ITIL-aligned environment. Exposure to ISO 27001, Cyber Essentials or similar security / compliance frameworks. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles. We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support. We are a scale up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive. Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.
Apr 18, 2026
Full time
Role specifics Salary range: up to £30,000 per annum Reporting to: IT Operations Manager Key stakeholders: Organisational Framework Level: 1 About you/ Job Summary Clue Software is looking for a proactive, solutions-focused IT Support Analyst to join our growing IT team. This is a hands on, varied role spanning IT support, cyber security, and AI/automation playing a key part in keeping our technology secure, reliable, and running smoothly. You'll deliver 1st and 2nd line support, help manage Microsoft 365 and endpoint services, contribute to cyber security and compliance tasks, and support the development of automation workflows and AI driven solutions. This role is ideal for someone with solid IT support experience who's eager to deepen their skills tech, security, and emerging AI/automation tools. If you love solving problems, supporting people, improving processes, and learning new technologies, this is a fantastic opportunity to grow. At Clue Software, we're actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation. Key Accountabilities Provide 1st and 2nd line IT support to users across the business, resolving issues in a professional, clear and timely manner. Troubleshoot hardware, software, laptop, mobile device, printer and basic network connectivity issues, escalating more complex cases where appropriate. Support the administration of Microsoft 365 services including Exchange Online, Teams, SharePoint and user account management. Assist with onboarding and offboarding activities, including account creation, permissions, access changes and device setup. Deploy, configure and maintain end user devices, including laptops and mobile devices. Support the build and rollout of devices using tools such as Microsoft Intune and Autopilot where applicable. Manage IT assets, stock control and equipment lifecycle processes. Maintain accurate technical documentation, knowledge base articles, guides and standard operating procedures. Support testing of hardware, software and configuration changes to help minimise disruption to the business. Assist with routine site and office IT support tasks, including basic network, Wi Fi and connectivity troubleshooting. Handle helpdesk tickets, emails and user queries efficiently, keeping users informed and ensuring issues are tracked through to resolution. Key role measures Support requests and project tasks completed within agreed timeframe Requests logged, categorised, updated and resolved accurately with minimal re opens Provide quick and professional support with positive feedback Onboarding, offboarding and device setup tasks completed correctly and on time Knowledge base articles and SOPs kept accurate and updated Experience and skills Our ideal candidate would have experience in the following areas: Essential Background in IT support, service desk, or IT analyst roles, with strong troubleshooting skills across end user devices, Microsoft 365, and common workplace tech issues. Working knowledge of Microsoft 365 administration (accounts, permissions, security groups, collaboration tools). Experience supporting laptops, mobile devices, and general office hardware/software. Ability to document processes, create knowledge base content, and follow structured support procedures. Awareness of cyber security best practices, including access control, MFA, endpoint protection, and data security. Exposure to Power Automate or similar workflow/automation tools, with a desire to develop automation skills further. Strong organisational skills, attention to detail, and ability to manage shifting priorities. Clear, effective communication and collaborative working style. Proactive mindset, with a passion for continuous improvement, problem solving, and learning new technologies. Desirable Experience with Microsoft Intune, Entra ID, Microsoft Defender, Purview or Sentinel. Experience with device deployment and management, including Windows Autopilot. Knowledge of SharePoint permissions, structures and administration. Experience working in an ITIL-aligned environment. Exposure to ISO 27001, Cyber Essentials or similar security / compliance frameworks. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles. We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support. We are a scale up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive. Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.
A growing IT solutions company in the UK seeks a proactive IT Support Analyst. This hands-on role involves delivering 1st and 2nd line support, managing Microsoft 365 services, and contributing to cyber security tasks. Ideal candidates have solid IT support experience, strong troubleshooting skills, and a proactive mindset towards emerging technologies like AI. This is a fantastic opportunity to grow within a supportive environment that values diversity and continuous improvement.
Apr 18, 2026
Full time
A growing IT solutions company in the UK seeks a proactive IT Support Analyst. This hands-on role involves delivering 1st and 2nd line support, managing Microsoft 365 services, and contributing to cyber security tasks. Ideal candidates have solid IT support experience, strong troubleshooting skills, and a proactive mindset towards emerging technologies like AI. This is a fantastic opportunity to grow within a supportive environment that values diversity and continuous improvement.
1st Line Service Desk Analyst ROLE PURPOSE The 1st Line Service Desk Analyst is the first point of contact for Oak Furnitureland colleagues who need IT support. The analyst logs, triages and resolves most incidents and service requests, keeps users informed throughout the process and hands over complex issues to 2nd Line support with clear notes. Accurate ticket data, clear communication and concise "how-to" guides drive fast resolution and high customer satisfaction. This role is be based in our Swindon head office 5 days a week and includes Saturday morning cover on a rota basis (half-day about once every four weeks) with time off in lieu. CORE RESPONSIBILITIES Receive and log all calls, emails and self-service tickets within service-level targets, assigning correct priority and category. Resolve routine requests such as password resets, MFA unlocks, starter and leaver account actions, printer queue clears, VPN issues and common Microsoft 365 problems. Build or re-image Windows laptops, troubleshoot peripherals and phones, reinstall standard applications and verify basic network connectivity. Provide regular status updates, set clear expectations on resolution times and confirm user satisfaction before closing tickets. Escalate unresolved or complex incidents to 2nd Line with diagnostics, steps taken and user-impact notes. Create or update quick-reference guides whenever new fixes are identified to assist colleagues and improve service efficiency. ESSENTIAL SKILLS AND EXPERIENCE Customer-centred mindset with a genuine desire to help colleagues. Clear, confident communicator able to explain technical issues in plain language. Logical problem-solver who stays calm under pressure and manages multiple priorities. High attention to detail when recording ticket data and following procedures. Proactive team player who shares knowledge and suggests service improvements. Experience in a customer-facing IT support or service-desk role. Strong troubleshooting and fault-finding abilities. Excellent verbal and written communication skills. DESIRABLE SKILLS AND EXPERIENCE Working knowledge of Windows 10/11, Microsoft 365 and Active Directory user management. Familiarity with an IT service-management or ticketing tool. ITIL Foundation certification. Exposure to basic networking concepts such as TCP IP, DNS and DHCP. Experience with Intune or another mobile-device-management platform. Understating of endpoint-security best practice. Full training and support will be offered to the successful candidate and would suit a person who has experience in a customer-facing IT support or service-desk role, looking to further develop their skills in 1st line support. BENEFITS Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation Life assurance: free cover of a minimum of two times your annual salary 25 days holiday Birthday: an additional day off for you to celebrate your birthday Pension: 4% employee contribution matched by the company Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays Free on-site parking
Apr 18, 2026
Full time
1st Line Service Desk Analyst ROLE PURPOSE The 1st Line Service Desk Analyst is the first point of contact for Oak Furnitureland colleagues who need IT support. The analyst logs, triages and resolves most incidents and service requests, keeps users informed throughout the process and hands over complex issues to 2nd Line support with clear notes. Accurate ticket data, clear communication and concise "how-to" guides drive fast resolution and high customer satisfaction. This role is be based in our Swindon head office 5 days a week and includes Saturday morning cover on a rota basis (half-day about once every four weeks) with time off in lieu. CORE RESPONSIBILITIES Receive and log all calls, emails and self-service tickets within service-level targets, assigning correct priority and category. Resolve routine requests such as password resets, MFA unlocks, starter and leaver account actions, printer queue clears, VPN issues and common Microsoft 365 problems. Build or re-image Windows laptops, troubleshoot peripherals and phones, reinstall standard applications and verify basic network connectivity. Provide regular status updates, set clear expectations on resolution times and confirm user satisfaction before closing tickets. Escalate unresolved or complex incidents to 2nd Line with diagnostics, steps taken and user-impact notes. Create or update quick-reference guides whenever new fixes are identified to assist colleagues and improve service efficiency. ESSENTIAL SKILLS AND EXPERIENCE Customer-centred mindset with a genuine desire to help colleagues. Clear, confident communicator able to explain technical issues in plain language. Logical problem-solver who stays calm under pressure and manages multiple priorities. High attention to detail when recording ticket data and following procedures. Proactive team player who shares knowledge and suggests service improvements. Experience in a customer-facing IT support or service-desk role. Strong troubleshooting and fault-finding abilities. Excellent verbal and written communication skills. DESIRABLE SKILLS AND EXPERIENCE Working knowledge of Windows 10/11, Microsoft 365 and Active Directory user management. Familiarity with an IT service-management or ticketing tool. ITIL Foundation certification. Exposure to basic networking concepts such as TCP IP, DNS and DHCP. Experience with Intune or another mobile-device-management platform. Understating of endpoint-security best practice. Full training and support will be offered to the successful candidate and would suit a person who has experience in a customer-facing IT support or service-desk role, looking to further develop their skills in 1st line support. BENEFITS Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation Life assurance: free cover of a minimum of two times your annual salary 25 days holiday Birthday: an additional day off for you to celebrate your birthday Pension: 4% employee contribution matched by the company Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays Free on-site parking
A leading furniture retailer based in Swindon is seeking a 1st Line Service Desk Analyst to provide IT support to its colleagues. The role involves logging and resolving incidents, ensuring customer satisfaction, and escalating complex issues. The ideal candidate will exhibit a customer-centred mindset, have strong troubleshooting abilities, and excel in both verbal and written communication. The position includes essential benefits such as employee discounts, life assurance, and a pension plan.
Apr 17, 2026
Full time
A leading furniture retailer based in Swindon is seeking a 1st Line Service Desk Analyst to provide IT support to its colleagues. The role involves logging and resolving incidents, ensuring customer satisfaction, and escalating complex issues. The ideal candidate will exhibit a customer-centred mindset, have strong troubleshooting abilities, and excel in both verbal and written communication. The position includes essential benefits such as employee discounts, life assurance, and a pension plan.
IT Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first contact resolution wherever possible. Normal Hours of Work: Monday to Sunday, 24 7 365 Shift Rota. 4 days on, 4 days off, 4 nights on, 4 days off. Shifts will be 12 hours. Key Responsibilities Act as the single point of contact for IT Incidents, Requests, and Events Log, classify, prioritise, and manage tickets in line with SLAs Provide first line technical support via telephone and remote tools Troubleshoot and resolve hardware, software, application, and network issues Maintain regular communication with customers throughout the ticket lifecycle Monitor alerts from proactive monitoring systems and manage events accordingly Escalate incidents to resolver groups or third parties where required Liaise with vendors and suppliers, acting as a central communication point Allocate and schedule tickets to Field Engineers, ensuring correct resourcing Maintain and update the knowledge base and internal documentation Administer IT systems, including user account creation and updates Ensure accurate and timely ticket updates within the Service Management platform Participate in out of hours support, on-call, or overtime when required Essential Skills & Experience 1-2 years' experience working in IT, ideally within a Managed Services environment Experience supporting: Windows 7 / 10 / 11 Microsoft Active Directory Exchange / Office 365 Microsoft Desktop and Server Infrastructure Basic networking knowledge (Juniper, MIST, Aruba, Fortinet) Experience with remote support tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching and maintenance tasks Hyper V, SCVMM, SQL Server, clustering Networking or cloud certifications Key Attributes Customer focused with a commitment to service excellence Strong analytical and problem solving skills Ability to work independently and as part of a team Highly organised with excellent attention to detail Proactive and eager to learn and develop Professional, reliable, and able to work under pressure
Apr 17, 2026
Full time
IT Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first contact resolution wherever possible. Normal Hours of Work: Monday to Sunday, 24 7 365 Shift Rota. 4 days on, 4 days off, 4 nights on, 4 days off. Shifts will be 12 hours. Key Responsibilities Act as the single point of contact for IT Incidents, Requests, and Events Log, classify, prioritise, and manage tickets in line with SLAs Provide first line technical support via telephone and remote tools Troubleshoot and resolve hardware, software, application, and network issues Maintain regular communication with customers throughout the ticket lifecycle Monitor alerts from proactive monitoring systems and manage events accordingly Escalate incidents to resolver groups or third parties where required Liaise with vendors and suppliers, acting as a central communication point Allocate and schedule tickets to Field Engineers, ensuring correct resourcing Maintain and update the knowledge base and internal documentation Administer IT systems, including user account creation and updates Ensure accurate and timely ticket updates within the Service Management platform Participate in out of hours support, on-call, or overtime when required Essential Skills & Experience 1-2 years' experience working in IT, ideally within a Managed Services environment Experience supporting: Windows 7 / 10 / 11 Microsoft Active Directory Exchange / Office 365 Microsoft Desktop and Server Infrastructure Basic networking knowledge (Juniper, MIST, Aruba, Fortinet) Experience with remote support tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching and maintenance tasks Hyper V, SCVMM, SQL Server, clustering Networking or cloud certifications Key Attributes Customer focused with a commitment to service excellence Strong analytical and problem solving skills Ability to work independently and as part of a team Highly organised with excellent attention to detail Proactive and eager to learn and develop Professional, reliable, and able to work under pressure
Italian Speaking Help Desk Analyst 6 Month Contract (Inside IR35) Hybrid, Livingston Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, servers, and netwo click apply for full job details
Apr 17, 2026
Contractor
Italian Speaking Help Desk Analyst 6 Month Contract (Inside IR35) Hybrid, Livingston Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, servers, and netwo click apply for full job details
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers. Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management. Your primary activities will include: Providing 1st and 2nd line support for the ECHO application Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA Escalating issues to 2nd / 3rd line support, and other departments where necessary Troubleshooting and verifying issues raised. You will have the following experience and skills: BSc. in IT, equivalent degree or experience Excellent written, verbal and interpersonal communication skills Self-managing and organised Willingness to learn with an interest in technology Any of the following would be an advantage: Excellent SQL knowledge Extensive API knowledge Previous history in customer-facing roles Previous history with web-based systems Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other
Apr 17, 2026
Full time
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers. Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management. Your primary activities will include: Providing 1st and 2nd line support for the ECHO application Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA Escalating issues to 2nd / 3rd line support, and other departments where necessary Troubleshooting and verifying issues raised. You will have the following experience and skills: BSc. in IT, equivalent degree or experience Excellent written, verbal and interpersonal communication skills Self-managing and organised Willingness to learn with an interest in technology Any of the following would be an advantage: Excellent SQL knowledge Extensive API knowledge Previous history in customer-facing roles Previous history with web-based systems Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other
1st Line Technical Support Analyst: Bristol-Based Role Role Summary As a 1st Line Technical Support Analyst, you are the first point of contact for clients requiring IT assistance within our Managed Service Provider (MSP) environment. Your primary responsibility is to deliver exceptional customer service, achieve high first-time-fix rates, and ensure incidents and service requests are handled swiftly, professionally, and in alignment with our SLAs. Site visits may occasionally be required as an exception rather than a routine responsibility, typically for simple troubleshooting or hardware swaps when remote resolution is not possible. This may also include a full-day on-site for one of our customers. Key Responsibilities Act as the first point of contact for all incoming technical issues. Troubleshoot and resolve common IT issues, including login failures, software errors, hardware faults, and network connectivity. Perform structured triage and capture accurate information. Aim for high first-time fix rates. Escalate unresolved issues with clear notes. Handle account creation, password resets, mailbox updates, and software installations. Customer Experience & Communication Communicate clearly with users. Provide ticket updates and maintain ownership. Operational & Platform Tasks Use PSA/RMM tools, action monitoring alerts, support maintenance tasks, and maintain asset records. Create/update knowledge articles. Flag recurring issues. Technical Skills Microsoft 365 admin Active Directory Basic networking (DNS, DHCP, VPN, Wi-Fi) Remote tools & PSA platforms Endpoint security principles Soft Skills Calm under pressure Strong organisation and prioritisation Listening & problem solving Team player with a growth mindset KPIs First-time fix rate SLA adherence CSAT feedback
Apr 17, 2026
Full time
1st Line Technical Support Analyst: Bristol-Based Role Role Summary As a 1st Line Technical Support Analyst, you are the first point of contact for clients requiring IT assistance within our Managed Service Provider (MSP) environment. Your primary responsibility is to deliver exceptional customer service, achieve high first-time-fix rates, and ensure incidents and service requests are handled swiftly, professionally, and in alignment with our SLAs. Site visits may occasionally be required as an exception rather than a routine responsibility, typically for simple troubleshooting or hardware swaps when remote resolution is not possible. This may also include a full-day on-site for one of our customers. Key Responsibilities Act as the first point of contact for all incoming technical issues. Troubleshoot and resolve common IT issues, including login failures, software errors, hardware faults, and network connectivity. Perform structured triage and capture accurate information. Aim for high first-time fix rates. Escalate unresolved issues with clear notes. Handle account creation, password resets, mailbox updates, and software installations. Customer Experience & Communication Communicate clearly with users. Provide ticket updates and maintain ownership. Operational & Platform Tasks Use PSA/RMM tools, action monitoring alerts, support maintenance tasks, and maintain asset records. Create/update knowledge articles. Flag recurring issues. Technical Skills Microsoft 365 admin Active Directory Basic networking (DNS, DHCP, VPN, Wi-Fi) Remote tools & PSA platforms Endpoint security principles Soft Skills Calm under pressure Strong organisation and prioritisation Listening & problem solving Team player with a growth mindset KPIs First-time fix rate SLA adherence CSAT feedback
A Managed Service Provider in Bristol seeks a 1st Line Technical Support Analyst to provide exceptional IT assistance, ensuring high first-time-fix rates. As the first point of contact, you will troubleshoot IT issues and escalate as necessary while maintaining clear communication with clients. Strong skills in Microsoft 365, Active Directory, and networking are required, alongside excellent soft skills. This role promises a dynamic work environment focused on customer service excellence.
Apr 16, 2026
Full time
A Managed Service Provider in Bristol seeks a 1st Line Technical Support Analyst to provide exceptional IT assistance, ensuring high first-time-fix rates. As the first point of contact, you will troubleshoot IT issues and escalate as necessary while maintaining clear communication with clients. Strong skills in Microsoft 365, Active Directory, and networking are required, alongside excellent soft skills. This role promises a dynamic work environment focused on customer service excellence.
Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info.
Apr 16, 2026
Full time
Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info.
Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution. What happens when you know you're inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We're not expected to earn it, but we are expected not to break it. We're trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that 'can' doesn't always mean you 'should'. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our Financial Crimes Operations Models Management team as a Blockchain & Fraud Models Analyst? Reporting to the Models Management Senior Manager, you will specialise in developing and maintaining the monitoring controls of blockchain-based products and screening fraudulent payments. Your role includes: Design, develop, tune and maintain rules and models for blockchain transaction monitoring and fraudulent payment screening, ensuring strong risk coverage and operational efficiency, to support new products and clients Analyse blockchain and payment transaction behaviour to identify emerging financial crime typologies, including cross chain activity, high risk wallet exposure and transaction velocity risks Optimise monitoring performance by working closely with data scientists, engineers and compliance teams, enhancing rule logic, thresholds and outputs Own the ongoing effectiveness monitoring of rules and models, including rule health metrics, dashboards and regular performance reporting Conduct root cause analysis on monitoring incidents and model performance issues, recommending and implementing data driven improvements Partner with 1st and 2nd Line of Defence teams and external vendors to ensure monitoring controls are well calibrated, documented and aligned to risk appetite Contribute to strategic initiatives that enhance the organisation's financial crime analytics capabilities, particularly across blockchain and innovative payment products What you'll bring: Strong subject matter expertise in fraud and blockchain monitoring, including rules, typologies, detection approaches and vendor tooling A solid understanding of blockchain use cases and risks, such as digital asset trading, stablecoins, mixers and evasion techniques Experience designing and tuning transaction monitoring or fraud rules to balance effectiveness and efficiency Knowledge of banking payment products and their fraud risk profiles (e.g. transfers, cards, mobile and app based payments) Strong analytical capability, with high attention to detail and the ability to interpret data to distinguish normal versus abnormal behaviour Confidence communicating complex monitoring approaches and findings to non technical stakeholders across technology and business teams A proactive, curious mindset with the ability to identify data quality issues and continuously improve financial crime controls Regretfully we are not able to sponsor applicants for immigration purposes at the current time. What makes a great ClearBank team member? Does this sound like you? You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank; You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you're your colleagues and customers: you really, genuinely care; You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate; 'I' before 'we', isn't in your vocabulary If this sounds like you then we encourage you to dust off that CV and apply! What we offer in return: We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance. Offices - Work in a way that works for you - whether that's in the London office, at home, or hybrid. Holiday - 27 days of annual leave per year, plus bank holidays. Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. Socials - Regular social events open to all. Holiday swap - Option to swap your bank holidays to any other day of your choice. Wellbeing - 24/7 employee assistance programme including mental health support, life assurance and income protection. Bigger than ClearBank - Take a couple of days per year to do something that matters to you. Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts. Family - Enhanced family-friendly leave. Personal development - We offer personal development budgets, opportunities to take part in role related training and unlimited LinkedIn Learning. And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech bank fit for the future. A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes. Offer: Congratulations! Get ready to transform banking forever! Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon! Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you . click apply for full job details
Apr 16, 2026
Full time
Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution. What happens when you know you're inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We're not expected to earn it, but we are expected not to break it. We're trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that 'can' doesn't always mean you 'should'. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our Financial Crimes Operations Models Management team as a Blockchain & Fraud Models Analyst? Reporting to the Models Management Senior Manager, you will specialise in developing and maintaining the monitoring controls of blockchain-based products and screening fraudulent payments. Your role includes: Design, develop, tune and maintain rules and models for blockchain transaction monitoring and fraudulent payment screening, ensuring strong risk coverage and operational efficiency, to support new products and clients Analyse blockchain and payment transaction behaviour to identify emerging financial crime typologies, including cross chain activity, high risk wallet exposure and transaction velocity risks Optimise monitoring performance by working closely with data scientists, engineers and compliance teams, enhancing rule logic, thresholds and outputs Own the ongoing effectiveness monitoring of rules and models, including rule health metrics, dashboards and regular performance reporting Conduct root cause analysis on monitoring incidents and model performance issues, recommending and implementing data driven improvements Partner with 1st and 2nd Line of Defence teams and external vendors to ensure monitoring controls are well calibrated, documented and aligned to risk appetite Contribute to strategic initiatives that enhance the organisation's financial crime analytics capabilities, particularly across blockchain and innovative payment products What you'll bring: Strong subject matter expertise in fraud and blockchain monitoring, including rules, typologies, detection approaches and vendor tooling A solid understanding of blockchain use cases and risks, such as digital asset trading, stablecoins, mixers and evasion techniques Experience designing and tuning transaction monitoring or fraud rules to balance effectiveness and efficiency Knowledge of banking payment products and their fraud risk profiles (e.g. transfers, cards, mobile and app based payments) Strong analytical capability, with high attention to detail and the ability to interpret data to distinguish normal versus abnormal behaviour Confidence communicating complex monitoring approaches and findings to non technical stakeholders across technology and business teams A proactive, curious mindset with the ability to identify data quality issues and continuously improve financial crime controls Regretfully we are not able to sponsor applicants for immigration purposes at the current time. What makes a great ClearBank team member? Does this sound like you? You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank; You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you're your colleagues and customers: you really, genuinely care; You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate; 'I' before 'we', isn't in your vocabulary If this sounds like you then we encourage you to dust off that CV and apply! What we offer in return: We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance. Offices - Work in a way that works for you - whether that's in the London office, at home, or hybrid. Holiday - 27 days of annual leave per year, plus bank holidays. Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. Socials - Regular social events open to all. Holiday swap - Option to swap your bank holidays to any other day of your choice. Wellbeing - 24/7 employee assistance programme including mental health support, life assurance and income protection. Bigger than ClearBank - Take a couple of days per year to do something that matters to you. Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts. Family - Enhanced family-friendly leave. Personal development - We offer personal development budgets, opportunities to take part in role related training and unlimited LinkedIn Learning. And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech bank fit for the future. A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes. Offer: Congratulations! Get ready to transform banking forever! Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon! Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you . click apply for full job details
Analyst, End to End Client Onboarding page is loaded Analyst, End to End Client Onboardinglocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do.We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.MUFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group's operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.Please visit our website for more information - End-to-end Onboarding and Regulatory management team is part of the Client Lifecycle Management team, which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to MUFG Securities both in London and in Amsterdam and MUFG Bank, London Branch. NUMBER OF REPORTS WITHIN DELEGATED LINE MANAGEMENT 0 MAIN PURPOSE OF THE ROLE This role is to support the Securities Client Onboarding and Regulatory Management Lead with the delivery of an efficient client Onboarding process, ensuring all applicable financial regulation obligations are fulfilled.As a significant support function, interacting with the customer and internal stakeholders, customer experience is paramount for the team. This individual will be a key point of contact for a number of desks in relation to end to end onboarding onboarding for new clients and new product set ups along with management of regulatory onboarding as required. Delivery of these activities and proficient management information is essential to succeeding in this area. KEY RESPONSIBILITIES Regulatory onboarding: support regulatory onboarding resource with management of regulatory onboarding process. Share regulatory documentation with client and capture regulatory data points. Front Office point of contact for Onboarding process: Dedicated point of contact for a number of desks across Securities business in relation to their onboarding pipeline. Manage prioritization of onboarding pipeline between Front office and onboarding teams. Issues management: identification of key dependencies and issues causing delays to onboard process, support remediation of same ensuring stakeholder engagement through to resolution. Drive process improvements: proactively find opportunities to improve onboarding process to both reduce time to market and improve end-to-end customer experience. Coordinate the onboarding process for Securities & Global markets businesses , dedicated point of contact for end to end onboarding co-ordination, driving liaison with KYC, Legal, Credit, Regulatory and Operational teams. Client Interaction: direct interaction with client regarding regulatory / onboarding requirements. Ensuring alignment with other onboarding areas to ensure enhanced client experience. Management Information (MI): Maintain and publish meaningful MI in relation to end to end onboarding activities. Active involvement in driving procedural and policy improvements: Actively seek out opportunities to improve the end to end onboarding process; including the strengthening & implementation of controls and improving efficiency. WORK EXPERIENCE Essential: One or more of the following is essential : + Experience in a similar or related Operations role, such as KYC/AML + Relationship management / sales experience with a proven track record of deliveryPreferred: Previous experience within a top tier financial institution preferable, but not essential Good understanding of Securities / Global Markets products would be beneficial SKILLS AND EXPERIENCE Functional / Technical Competencies: Preferred Experience in a client and business facing role within a complex organizational structure, with the ability to demonstrate successful outcomes. Knowledge of investment bank products with particular focus on Sales and Trading and Capital markets. Knowledge of Markets Regulations (MIFID II, EMIR, Dodd Frank, CFTC, SBSD, Volcker, FATCA/CRS)Essential Ability to complete milestones and work toward multiple deadlines simultaneously Able to communicate effectively to key stakeholders at all levels and drive positive outcomes Ability to hold Face to face connects with Front Office, Clients, Compliance and other stakeholders as needed Strong work ethic and ability to work with limited supervision in a busy and sometimes pressurised environment. Excellent Attention to detail Excellent Microsoft Office skills - Excel (data manipulation, lookups, pivot tables) and Powerpoint (Clear, concise, well formatted reporting). Education / Qualifications: Essential Degree Level or relevant industry experience PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritize work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills Excellent interpersonal skills Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurized environment Excellent Microsoft Office skillsWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions
Apr 15, 2026
Full time
Analyst, End to End Client Onboarding page is loaded Analyst, End to End Client Onboardinglocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do.We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.MUFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group's operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.Please visit our website for more information - End-to-end Onboarding and Regulatory management team is part of the Client Lifecycle Management team, which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to MUFG Securities both in London and in Amsterdam and MUFG Bank, London Branch. NUMBER OF REPORTS WITHIN DELEGATED LINE MANAGEMENT 0 MAIN PURPOSE OF THE ROLE This role is to support the Securities Client Onboarding and Regulatory Management Lead with the delivery of an efficient client Onboarding process, ensuring all applicable financial regulation obligations are fulfilled.As a significant support function, interacting with the customer and internal stakeholders, customer experience is paramount for the team. This individual will be a key point of contact for a number of desks in relation to end to end onboarding onboarding for new clients and new product set ups along with management of regulatory onboarding as required. Delivery of these activities and proficient management information is essential to succeeding in this area. KEY RESPONSIBILITIES Regulatory onboarding: support regulatory onboarding resource with management of regulatory onboarding process. Share regulatory documentation with client and capture regulatory data points. Front Office point of contact for Onboarding process: Dedicated point of contact for a number of desks across Securities business in relation to their onboarding pipeline. Manage prioritization of onboarding pipeline between Front office and onboarding teams. Issues management: identification of key dependencies and issues causing delays to onboard process, support remediation of same ensuring stakeholder engagement through to resolution. Drive process improvements: proactively find opportunities to improve onboarding process to both reduce time to market and improve end-to-end customer experience. Coordinate the onboarding process for Securities & Global markets businesses , dedicated point of contact for end to end onboarding co-ordination, driving liaison with KYC, Legal, Credit, Regulatory and Operational teams. Client Interaction: direct interaction with client regarding regulatory / onboarding requirements. Ensuring alignment with other onboarding areas to ensure enhanced client experience. Management Information (MI): Maintain and publish meaningful MI in relation to end to end onboarding activities. Active involvement in driving procedural and policy improvements: Actively seek out opportunities to improve the end to end onboarding process; including the strengthening & implementation of controls and improving efficiency. WORK EXPERIENCE Essential: One or more of the following is essential : + Experience in a similar or related Operations role, such as KYC/AML + Relationship management / sales experience with a proven track record of deliveryPreferred: Previous experience within a top tier financial institution preferable, but not essential Good understanding of Securities / Global Markets products would be beneficial SKILLS AND EXPERIENCE Functional / Technical Competencies: Preferred Experience in a client and business facing role within a complex organizational structure, with the ability to demonstrate successful outcomes. Knowledge of investment bank products with particular focus on Sales and Trading and Capital markets. Knowledge of Markets Regulations (MIFID II, EMIR, Dodd Frank, CFTC, SBSD, Volcker, FATCA/CRS)Essential Ability to complete milestones and work toward multiple deadlines simultaneously Able to communicate effectively to key stakeholders at all levels and drive positive outcomes Ability to hold Face to face connects with Front Office, Clients, Compliance and other stakeholders as needed Strong work ethic and ability to work with limited supervision in a busy and sometimes pressurised environment. Excellent Attention to detail Excellent Microsoft Office skills - Excel (data manipulation, lookups, pivot tables) and Powerpoint (Clear, concise, well formatted reporting). Education / Qualifications: Essential Degree Level or relevant industry experience PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritize work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills Excellent interpersonal skills Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurized environment Excellent Microsoft Office skillsWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions
A technology service provider is seeking an IT 1st Line Support Analyst based in Uxbridge. This full-time role offers exposure to real-world IT systems and user support processes. You will provide first-line support, address common technical issues, and assist with user account management in a friendly environment. Offering up to £26,000 per annum and extensive learning opportunities, this position is perfect for someone eager to advance their IT career.
Apr 14, 2026
Full time
A technology service provider is seeking an IT 1st Line Support Analyst based in Uxbridge. This full-time role offers exposure to real-world IT systems and user support processes. You will provide first-line support, address common technical issues, and assist with user account management in a friendly environment. Offering up to £26,000 per annum and extensive learning opportunities, this position is perfect for someone eager to advance their IT career.
Job Profile If you are enthusiastic, committed and looking to apply what you've learned to real world financial experience, we have a role for you. Our global markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Your work and contributions will be valuable to the team from the start. Job Summary As an Intern in the Markets team, you will spend your time exploring the sophisticated financial solutions we deliver across asset classes. The skills you develop and the professional network you build and support will serve as a solid foundation for your career. Dedicated instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organisation today and our exciting plans for tomorrow. We'll teach you technical and practical skills that will help suitably prepare you for your desk. The off cycle internship is a 3 6 month programme offered in select European locations, with intakes in each quarter of the year and is a pipeline to the full analyst programme for the next available intake once your internship has been completed successfully. The programme is an opportunity to take your career to the next level through hands on experience, relevant skills training and valuable professional networking. Based on your personal and collaborative achievements, those who successfully complete the program may receive offers of full time employment for the analyst programme. Job Responsibilities Support senior colleagues with key research, evaluation and preparatory work. Monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Required Qualifications, Capabilities and Skills Graduation date from June 2025 through to October 2026. Proficient verbal and written communication skills for the country to which you are applying. Willing to take on some responsibility and manage your own projects in collaboration with your colleagues. Interest in global financial markets. Investigative and quantitative skills, flexibility, and attention to detail. Enjoy and thrive in a collaborative environment. Well rounded academic background that includes details of extra curricular positions. To be eligible for an off cycle internship, you need to have graduated if you have read your degree in the UK, or experience must be part of your degree programme if studying in mainland Europe or the Middle East. Preferred Qualifications, Capabilities and Skills For our Trading and Structuring tracks, it is useful to enjoy numerical and quantitative work. Not all hiring desks require specific languages, however there will be some that do. Please ensure you accurately list your language fluency skills on your application form to help us identify the most appropriate opportunities for you. We recommend that you apply to one Markets program only. Application Deadline Monday 31st August 2026 About Us JPMorgan Chase has operated in Europe for nearly 200 years and has a sophisticated local market presence across Europe, the Middle East and Africa (EMEA). Within the region, JPMorgan Chase has an unparalleled client base and leadership across the spectrum of financial services products. The regional head office in London is complemented by a strong regional footprint, with offices in all major financial centres. What You Can Expect As part of the application process, you will be asked to preference (where available) two of the four tracks within Markets (Trading, Structuring & Origination, Sales or Research). Make sure that you are familiar with the roles, responsibilities and skillsets required for each track to ensure suitability before submitting your two preferences. This process will also involve you providing details on all fluent languages, your graduation dates and availability. This is a pooled recruitment process whereby you will be considered for available roles that are to be recruited during your availability. Roles are recruited for quarterly with start dates in Q1 January, Q2 April, Q3 July and Q4 October. Assessment Centres would usually take place at least four months before any of the four quarterly start dates. Available Tracks Our Global Markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Trading at J.P. Morgan is a unique insight into global markets - we provide liquidity to clients in all major asset classes and pride ourselves on our fast execution, market share and e trading platforms. A trader's role is to respond to and encourage client enquiries, manage the resulting risk, and understand and respond to market moving events. Trading is detail focused, mentally stimulating and requires detailed evaluations. Structuring & Origination within Markets is a hybrid group inclusive of Sales, Trading and Banking. J.P. Morgan has a dedicated team of professionals servicing the structured product requirements of our clients. The team offers a broad range of innovative investor products, liability management and hedging solutions. J.P. Morgan offers a wide range of derivatives products to institutional investors, distributors, corporates and private investors. Sales teams help corporate and institutional clients navigate the breadth of J.P. Morgan's product offerings across Markets and Platform Services, focusing on matching the firm's resources to our clients' needs. The Sales community build relationships with clients and package tailor made solutions that meet the needs of a wide array of clients. To make this distinction possible, salespeople have a wide knowledge of multiple products, and proactively engage with clients and suggest trade ideas. A salesperson typically has collaborative communication and interpersonal skills, an investigative mind, is a capable multi tasker and team orientated. Digital Markets: This role requires a strategic thinker with an interest in digital assets, operational flows and the ability to collaborate effectively with cross functional teams. You will support and manage digital asset projects within our Digital Markets division. You will be responsible for coordinating initiatives related to intraday repo, other digital assets trading initiatives and wider engagement with market infrastructures on digital asset topics, ensuring alignment with business objectives and regulatory requirements. You will develop and execute product strategies that drive innovation and growth in digital markets, engaging with market infrastructures and external partners to advance digital asset initiatives and foster industry collaboration in support of the wider markets digital asset agenda. Across all tracks, you'll support senior colleagues with important research, analysis and preparatory work. You will monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Your work and contributions will be valuable to the team from the start. Expert instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organization today and our ambitious plans for tomorrow. We'll teach you technical and practical skills that will help you hit the ground running. At JPMorgan Chase, we equip our Markets teams with the skills to thrive in a data driven and evolving business environment. New analysts and associates receive training in coding and data analysis, enabling them to create tools that automate tasks and improve decision making. Our focus on learning fosters innovation and adaptability, helping our teams succeed for our clients. Join us to be part of a team that values growth and excellence in the dynamic world of markets. What's Next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it's important to complete all relevant application questions so we have as much information about you as possible. To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to. Do not use an email address with ".edu or .ac.uk" extension as doing so could result in delays receiving updates regarding your candidacy. After you confirm your application, we will review it to establish suitability for the role you have applied for. If you are advanced to the next step of the process, you'll receive an email invitation to complete a video interview with an integrated mathematics test, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers . click apply for full job details
Apr 08, 2026
Full time
Job Profile If you are enthusiastic, committed and looking to apply what you've learned to real world financial experience, we have a role for you. Our global markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Your work and contributions will be valuable to the team from the start. Job Summary As an Intern in the Markets team, you will spend your time exploring the sophisticated financial solutions we deliver across asset classes. The skills you develop and the professional network you build and support will serve as a solid foundation for your career. Dedicated instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organisation today and our exciting plans for tomorrow. We'll teach you technical and practical skills that will help suitably prepare you for your desk. The off cycle internship is a 3 6 month programme offered in select European locations, with intakes in each quarter of the year and is a pipeline to the full analyst programme for the next available intake once your internship has been completed successfully. The programme is an opportunity to take your career to the next level through hands on experience, relevant skills training and valuable professional networking. Based on your personal and collaborative achievements, those who successfully complete the program may receive offers of full time employment for the analyst programme. Job Responsibilities Support senior colleagues with key research, evaluation and preparatory work. Monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Required Qualifications, Capabilities and Skills Graduation date from June 2025 through to October 2026. Proficient verbal and written communication skills for the country to which you are applying. Willing to take on some responsibility and manage your own projects in collaboration with your colleagues. Interest in global financial markets. Investigative and quantitative skills, flexibility, and attention to detail. Enjoy and thrive in a collaborative environment. Well rounded academic background that includes details of extra curricular positions. To be eligible for an off cycle internship, you need to have graduated if you have read your degree in the UK, or experience must be part of your degree programme if studying in mainland Europe or the Middle East. Preferred Qualifications, Capabilities and Skills For our Trading and Structuring tracks, it is useful to enjoy numerical and quantitative work. Not all hiring desks require specific languages, however there will be some that do. Please ensure you accurately list your language fluency skills on your application form to help us identify the most appropriate opportunities for you. We recommend that you apply to one Markets program only. Application Deadline Monday 31st August 2026 About Us JPMorgan Chase has operated in Europe for nearly 200 years and has a sophisticated local market presence across Europe, the Middle East and Africa (EMEA). Within the region, JPMorgan Chase has an unparalleled client base and leadership across the spectrum of financial services products. The regional head office in London is complemented by a strong regional footprint, with offices in all major financial centres. What You Can Expect As part of the application process, you will be asked to preference (where available) two of the four tracks within Markets (Trading, Structuring & Origination, Sales or Research). Make sure that you are familiar with the roles, responsibilities and skillsets required for each track to ensure suitability before submitting your two preferences. This process will also involve you providing details on all fluent languages, your graduation dates and availability. This is a pooled recruitment process whereby you will be considered for available roles that are to be recruited during your availability. Roles are recruited for quarterly with start dates in Q1 January, Q2 April, Q3 July and Q4 October. Assessment Centres would usually take place at least four months before any of the four quarterly start dates. Available Tracks Our Global Markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Trading at J.P. Morgan is a unique insight into global markets - we provide liquidity to clients in all major asset classes and pride ourselves on our fast execution, market share and e trading platforms. A trader's role is to respond to and encourage client enquiries, manage the resulting risk, and understand and respond to market moving events. Trading is detail focused, mentally stimulating and requires detailed evaluations. Structuring & Origination within Markets is a hybrid group inclusive of Sales, Trading and Banking. J.P. Morgan has a dedicated team of professionals servicing the structured product requirements of our clients. The team offers a broad range of innovative investor products, liability management and hedging solutions. J.P. Morgan offers a wide range of derivatives products to institutional investors, distributors, corporates and private investors. Sales teams help corporate and institutional clients navigate the breadth of J.P. Morgan's product offerings across Markets and Platform Services, focusing on matching the firm's resources to our clients' needs. The Sales community build relationships with clients and package tailor made solutions that meet the needs of a wide array of clients. To make this distinction possible, salespeople have a wide knowledge of multiple products, and proactively engage with clients and suggest trade ideas. A salesperson typically has collaborative communication and interpersonal skills, an investigative mind, is a capable multi tasker and team orientated. Digital Markets: This role requires a strategic thinker with an interest in digital assets, operational flows and the ability to collaborate effectively with cross functional teams. You will support and manage digital asset projects within our Digital Markets division. You will be responsible for coordinating initiatives related to intraday repo, other digital assets trading initiatives and wider engagement with market infrastructures on digital asset topics, ensuring alignment with business objectives and regulatory requirements. You will develop and execute product strategies that drive innovation and growth in digital markets, engaging with market infrastructures and external partners to advance digital asset initiatives and foster industry collaboration in support of the wider markets digital asset agenda. Across all tracks, you'll support senior colleagues with important research, analysis and preparatory work. You will monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Your work and contributions will be valuable to the team from the start. Expert instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organization today and our ambitious plans for tomorrow. We'll teach you technical and practical skills that will help you hit the ground running. At JPMorgan Chase, we equip our Markets teams with the skills to thrive in a data driven and evolving business environment. New analysts and associates receive training in coding and data analysis, enabling them to create tools that automate tasks and improve decision making. Our focus on learning fosters innovation and adaptability, helping our teams succeed for our clients. Join us to be part of a team that values growth and excellence in the dynamic world of markets. What's Next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it's important to complete all relevant application questions so we have as much information about you as possible. To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to. Do not use an email address with ".edu or .ac.uk" extension as doing so could result in delays receiving updates regarding your candidacy. After you confirm your application, we will review it to establish suitability for the role you have applied for. If you are advanced to the next step of the process, you'll receive an email invitation to complete a video interview with an integrated mathematics test, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers . click apply for full job details
