We have a current opportunity for a Technical Support Assiast on a contract basis. The position will be based in Hinkley Point C. For further information about this position please apply. Role: Technical Support Analyst Position: Contract Location: Hinkley Point C, Bridgwater, Somerset Days on Site: 5 Duration: Approx until 31st Dec 2026 Pay: up to 180 PAYE - 250 Umbrella/ per day DOE Principal Accountabilities As a Technical Support Assistant you will: Be an organised motivated individual able to communicate clearly and effectively with a variety of stakeholders Be proactive in everything you do Attend and actively contribute to meetings when required Build working relationships with JDO stakeholders, delivery teams and construction partners to facilitate administrative best practice Use your keen eye for detail to present healthy challenge Deliver accurate information to the Technical Managers Challenge the status quo and always look for improvements Knowledge & Skills Essential You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level. You will need to: Have a growth mindset Be resilient, adaptable and have a willingness to learn and develop Understand an individual level of knowledge and where to receive guidance Be able to work and act autonomously Be pragmatic and practical in your approach to developing solutions Be able to demonstrate an ability to resolve issues of high complexity/risk in own technical discipline/area autonomously and contribute to the substantiation of the safety case where required Be a competent user of Microsoft software Have the ability listen to technical information and support others to speak in Plain English Qualifications & Experience Essential Admin or coordination experience Well organised and able to track actions and documents Comfortable dealing with contractors and internal teams Able to produce simple weekly updates Able to create and update presentation slides for team meetings Confident organising meetings and managing diaries Good general IT skills (Outlook, Word, Excel, PowerPoint) Desirable Previous experience working in the Nuclear Industry Experience in a technical, engineering, or site environment Exposure to audits, surveillance, or SQEP activities Experience supporting engineers or technical teams Application Information: If this sounds of interest, please APPLY NOW with your CV and a cover letter highlighting your suitability for this exciting role. Good Luck! This vacancy is being advertised by Rullion Ltd acting as an employment business. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Thanks Rullion Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Apr 29, 2026
Contractor
We have a current opportunity for a Technical Support Assiast on a contract basis. The position will be based in Hinkley Point C. For further information about this position please apply. Role: Technical Support Analyst Position: Contract Location: Hinkley Point C, Bridgwater, Somerset Days on Site: 5 Duration: Approx until 31st Dec 2026 Pay: up to 180 PAYE - 250 Umbrella/ per day DOE Principal Accountabilities As a Technical Support Assistant you will: Be an organised motivated individual able to communicate clearly and effectively with a variety of stakeholders Be proactive in everything you do Attend and actively contribute to meetings when required Build working relationships with JDO stakeholders, delivery teams and construction partners to facilitate administrative best practice Use your keen eye for detail to present healthy challenge Deliver accurate information to the Technical Managers Challenge the status quo and always look for improvements Knowledge & Skills Essential You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level. You will need to: Have a growth mindset Be resilient, adaptable and have a willingness to learn and develop Understand an individual level of knowledge and where to receive guidance Be able to work and act autonomously Be pragmatic and practical in your approach to developing solutions Be able to demonstrate an ability to resolve issues of high complexity/risk in own technical discipline/area autonomously and contribute to the substantiation of the safety case where required Be a competent user of Microsoft software Have the ability listen to technical information and support others to speak in Plain English Qualifications & Experience Essential Admin or coordination experience Well organised and able to track actions and documents Comfortable dealing with contractors and internal teams Able to produce simple weekly updates Able to create and update presentation slides for team meetings Confident organising meetings and managing diaries Good general IT skills (Outlook, Word, Excel, PowerPoint) Desirable Previous experience working in the Nuclear Industry Experience in a technical, engineering, or site environment Exposure to audits, surveillance, or SQEP activities Experience supporting engineers or technical teams Application Information: If this sounds of interest, please APPLY NOW with your CV and a cover letter highlighting your suitability for this exciting role. Good Luck! This vacancy is being advertised by Rullion Ltd acting as an employment business. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Thanks Rullion Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
I'm looking for an experienced D365 Support Analyst to play a key role in ensuring the smooth operation, support, and continuous improvement of Microsoft Dynamics 365 applications, including Finance & Operations, Customer Engagement, Supply Chain Management, and Commerce. This role sits at the intersection of day-to-day operational support and technology transformation, supporting both internal teams and external suppliers. What you'll be doing: Operational & Application Support Providing 1st and 2nd line support for Dynamics 365 (CE, SCM, Dual Write) and integrated systems such as POS, payments, printing, eCommerce, document management, and EDI solutions Troubleshooting and resolving incidents with minimal disruption to business operations Monitoring system performance (e.g. batch processing, performance issues) and proactively addressing problems Managing support tickets effectively and resolving them within agreed SLAs, with some out-of-hours support required Assisting with SLA reporting Supporting projects and system upgrades, from testing through to live environments Customer & Stakeholder Engagement Building strong relationships with internal teams and external suppliers Acting as a bridge between technical teams and business users, translating requirements and enabling collaboration Providing regular updates to users on ticket progress and resolution Becoming a trusted advisor and ensuring a positive support experience Projects & Continuous Improvement Supporting testing, training, and documentation for new system rollouts Contributing to internal knowledge bases and cross-team knowledge sharing Assisting in the development of apps, CRM functionality, and expanded use of D365 Sharing insights to optimise systems and improve user experience Documentation & Training Creating and maintaining high-quality functional documentation Preparing and delivering training sessions for super users Ensuring knowledge retention within the Technology and Change team Essential Skills: Good experience working with Dynamics AX or D365 Finance & Operations Experience supporting business-critical applications, ideally within retail or manufacturing environments Hands-on experience with POS systems (hardware and software) Strong problem-solving and incident management skills Basic understanding of Windows OS, ERP systems, and APIs/web services Ability to manage conflicting priorities and meet deadlines Desirable Exposure to D365 modules including Finance, Warehouse & Operations, CE, and Commerce Technical knowledge of SQL Server, SSRS, Logic Apps, Azure, and BI services Experience with Power Apps, Power Automate, and JavaScript/C# for plugins Configuration experience across workflows, system and user interfaces, and field management ITIL certification or experience working in structured IT service environments Experience supporting tightly integrated systems Please get in touch with Kamilla Ryan if interested () Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 28, 2026
Full time
I'm looking for an experienced D365 Support Analyst to play a key role in ensuring the smooth operation, support, and continuous improvement of Microsoft Dynamics 365 applications, including Finance & Operations, Customer Engagement, Supply Chain Management, and Commerce. This role sits at the intersection of day-to-day operational support and technology transformation, supporting both internal teams and external suppliers. What you'll be doing: Operational & Application Support Providing 1st and 2nd line support for Dynamics 365 (CE, SCM, Dual Write) and integrated systems such as POS, payments, printing, eCommerce, document management, and EDI solutions Troubleshooting and resolving incidents with minimal disruption to business operations Monitoring system performance (e.g. batch processing, performance issues) and proactively addressing problems Managing support tickets effectively and resolving them within agreed SLAs, with some out-of-hours support required Assisting with SLA reporting Supporting projects and system upgrades, from testing through to live environments Customer & Stakeholder Engagement Building strong relationships with internal teams and external suppliers Acting as a bridge between technical teams and business users, translating requirements and enabling collaboration Providing regular updates to users on ticket progress and resolution Becoming a trusted advisor and ensuring a positive support experience Projects & Continuous Improvement Supporting testing, training, and documentation for new system rollouts Contributing to internal knowledge bases and cross-team knowledge sharing Assisting in the development of apps, CRM functionality, and expanded use of D365 Sharing insights to optimise systems and improve user experience Documentation & Training Creating and maintaining high-quality functional documentation Preparing and delivering training sessions for super users Ensuring knowledge retention within the Technology and Change team Essential Skills: Good experience working with Dynamics AX or D365 Finance & Operations Experience supporting business-critical applications, ideally within retail or manufacturing environments Hands-on experience with POS systems (hardware and software) Strong problem-solving and incident management skills Basic understanding of Windows OS, ERP systems, and APIs/web services Ability to manage conflicting priorities and meet deadlines Desirable Exposure to D365 modules including Finance, Warehouse & Operations, CE, and Commerce Technical knowledge of SQL Server, SSRS, Logic Apps, Azure, and BI services Experience with Power Apps, Power Automate, and JavaScript/C# for plugins Configuration experience across workflows, system and user interfaces, and field management ITIL certification or experience working in structured IT service environments Experience supporting tightly integrated systems Please get in touch with Kamilla Ryan if interested () Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line IT Support Engineer Join a dynamic IT support environment delivering 2nd line technical support, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you've also worked in the following roles, we'd also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from £32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION: Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat Escalation Handling: Take ownership of complex issues escalated from 1st Line support Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools Onboarding Support: Configure devices, user accounts and access permissions for new starters Vendor Liaison: Work with third-party suppliers to resolve application and system issues SLA Management: Manage priority tickets and ensure delivery within agreed service levels Documentation: Maintain accurate records, updates and technical documentation VIP Support: Deliver high-quality support to senior stakeholders Field Support: Provide onsite support when required and cover field engineer absence Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies Experience with Azure administration, Active Directory and endpoint management tools Knowledge of ITIL processes and incident management best practice Ability to manage multiple priorities and work to SLAs Excellent communication and customer service skills Experience providing remote, onsite and user-facing support Strong problem-solving and critical thinking ability A proactive approach to continuous improvement and professional development BENEFITS Performance based bonus (up to £8,000) Hybrid working (two days working from home) Industry renowned training and certifications (sponsored) Personal development time with access to Pluralsight training platform Discretionary company sick pay 23 days' holiday plus Bank Holidays, increasing with length of service Day off on your birthday Inclusive working environment And more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14629 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Apr 28, 2026
Full time
2nd Line IT Support Engineer Join a dynamic IT support environment delivering 2nd line technical support, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you've also worked in the following roles, we'd also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from £32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION: Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat Escalation Handling: Take ownership of complex issues escalated from 1st Line support Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools Onboarding Support: Configure devices, user accounts and access permissions for new starters Vendor Liaison: Work with third-party suppliers to resolve application and system issues SLA Management: Manage priority tickets and ensure delivery within agreed service levels Documentation: Maintain accurate records, updates and technical documentation VIP Support: Deliver high-quality support to senior stakeholders Field Support: Provide onsite support when required and cover field engineer absence Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies Experience with Azure administration, Active Directory and endpoint management tools Knowledge of ITIL processes and incident management best practice Ability to manage multiple priorities and work to SLAs Excellent communication and customer service skills Experience providing remote, onsite and user-facing support Strong problem-solving and critical thinking ability A proactive approach to continuous improvement and professional development BENEFITS Performance based bonus (up to £8,000) Hybrid working (two days working from home) Industry renowned training and certifications (sponsored) Personal development time with access to Pluralsight training platform Discretionary company sick pay 23 days' holiday plus Bank Holidays, increasing with length of service Day off on your birthday Inclusive working environment And more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14629 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
We're looking for an experienced Trading Application Support Analyst to join our IT Production team in London. You'll work in a truly global, follow-the-sun environment, supporting mission-critical trading applications used across web, mobile and API channels. This is a hands-on, high-impact role for someone who enjoys problem-solving, working at pace and collaborating with teams across the business. CMC Markets is a global leader in online trading, trusted by clients worldwide for our award-winning platforms, cutting-edge technology and market expertise. Behind every trade is a highly skilled technology team ensuring our platforms remain stable, performant and available around the clock. What you'll be doing Providing 1st and 2nd line application support for CMC Markets' trading platforms Ensuring maximum availability and performance using a follow-the-sun support model Monitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platforms Responding to alerts and incidents across production and non-production environments Diagnosing issues, implementing fixes where appropriate and escalating to development teams when required Working closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third-party vendors Supporting releases, deployments and change activities in line with agreed processes Contributing to improvements in monitoring, automation, documentation and support processes Participating in DR and BCP testing Taking part in a rotational shift pattern, including some weekend on-call support Essential: A proactive, self-motivated mindset with a genuine passion for technology 5+ years' experience in an IT or application support environment 2+ years' experience working with Red Hat Linux (or other Unix variants), including scripting 2+ years' experience supporting applications such as Java, .NET, Apache or IIS Desirable: Experience within the financial services or trading environment Knowledge of Windows Server Familiarity with ITIL frameworks Exposure to market data and the FIX protocol What you'll get in return The opportunity to support high-volume, real-time trading systems used globally Exposure to modern monitoring and support tooling in a complex technical estate A collaborative, international team culture across London and Sydney Ongoing learning, development and career progression opportunities A role where your work has a direct impact on platform reliability and client experience CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Apr 28, 2026
Contractor
We're looking for an experienced Trading Application Support Analyst to join our IT Production team in London. You'll work in a truly global, follow-the-sun environment, supporting mission-critical trading applications used across web, mobile and API channels. This is a hands-on, high-impact role for someone who enjoys problem-solving, working at pace and collaborating with teams across the business. CMC Markets is a global leader in online trading, trusted by clients worldwide for our award-winning platforms, cutting-edge technology and market expertise. Behind every trade is a highly skilled technology team ensuring our platforms remain stable, performant and available around the clock. What you'll be doing Providing 1st and 2nd line application support for CMC Markets' trading platforms Ensuring maximum availability and performance using a follow-the-sun support model Monitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platforms Responding to alerts and incidents across production and non-production environments Diagnosing issues, implementing fixes where appropriate and escalating to development teams when required Working closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third-party vendors Supporting releases, deployments and change activities in line with agreed processes Contributing to improvements in monitoring, automation, documentation and support processes Participating in DR and BCP testing Taking part in a rotational shift pattern, including some weekend on-call support Essential: A proactive, self-motivated mindset with a genuine passion for technology 5+ years' experience in an IT or application support environment 2+ years' experience working with Red Hat Linux (or other Unix variants), including scripting 2+ years' experience supporting applications such as Java, .NET, Apache or IIS Desirable: Experience within the financial services or trading environment Knowledge of Windows Server Familiarity with ITIL frameworks Exposure to market data and the FIX protocol What you'll get in return The opportunity to support high-volume, real-time trading systems used globally Exposure to modern monitoring and support tooling in a complex technical estate A collaborative, international team culture across London and Sydney Ongoing learning, development and career progression opportunities A role where your work has a direct impact on platform reliability and client experience CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Apr 28, 2026
Full time
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Analyst - 1 / 2 line - Birmingham - Hybrid Working IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: Minimum 12+ months of experience in a similar 1/2 line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1 / 2 Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 27, 2026
Full time
IT Support Analyst - 1 / 2 line - Birmingham - Hybrid Working IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: Minimum 12+ months of experience in a similar 1/2 line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1 / 2 Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
Apr 27, 2026
Full time
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
Deputy Head of Assessment - Governance and Policy London £50,956 Working hours full time (35 hours a week) - you ll agree your working pattern with your manager (core working hours are 10:00 - 16:00). Location London, hybrid homeworking (minimum 6 days a month in office) Are you a strategic thinker with a passion for medical education? Do you have experience of managing a team and working with external stakeholders? If so, this could be the role for you! The postholder will work closely with a team of data analysts, policy officers and committee administrators, along with volunteer clinicians, to ensure that MRCP(UK) examinations adhere to regulatory requirements and meet academic objectives. Key Responsibilities within this role include: Managing a multi-disciplinary team to ensure that the high standards of MRCP(UK) examinations are maintained Supporting and deputising for the Head of Assessment Governance and Policy Responsibility for overseeing key regulatory processes, including appeals, misconduct and reasonable adjustments Writing reports, policy documents, and regulations Attending meetings examining board and committee meetings Working closely with volunteer clinicians. Their ideal Candidate will have: Proven experience in team management and development Strong ability to organise workloads effectively and meet deadlines A track record of successfully managing change Outstanding verbal and written communication skills Experience in a similar role (e.g., in an education or e-learning environment) would be advantageous Closing date: 18 May 2026 Interviewing date: TBC Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. Our client is all about their people their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.
Apr 27, 2026
Full time
Deputy Head of Assessment - Governance and Policy London £50,956 Working hours full time (35 hours a week) - you ll agree your working pattern with your manager (core working hours are 10:00 - 16:00). Location London, hybrid homeworking (minimum 6 days a month in office) Are you a strategic thinker with a passion for medical education? Do you have experience of managing a team and working with external stakeholders? If so, this could be the role for you! The postholder will work closely with a team of data analysts, policy officers and committee administrators, along with volunteer clinicians, to ensure that MRCP(UK) examinations adhere to regulatory requirements and meet academic objectives. Key Responsibilities within this role include: Managing a multi-disciplinary team to ensure that the high standards of MRCP(UK) examinations are maintained Supporting and deputising for the Head of Assessment Governance and Policy Responsibility for overseeing key regulatory processes, including appeals, misconduct and reasonable adjustments Writing reports, policy documents, and regulations Attending meetings examining board and committee meetings Working closely with volunteer clinicians. Their ideal Candidate will have: Proven experience in team management and development Strong ability to organise workloads effectively and meet deadlines A track record of successfully managing change Outstanding verbal and written communication skills Experience in a similar role (e.g., in an education or e-learning environment) would be advantageous Closing date: 18 May 2026 Interviewing date: TBC Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. Our client is all about their people their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.
IT Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs) click apply for full job details
Apr 24, 2026
Full time
IT Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs) click apply for full job details
2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH269570 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Apr 21, 2026
Full time
2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH269570 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
Apr 20, 2026
Full time
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
1st Line Service Desk Analyst ROLE PURPOSE The 1st Line Service Desk Analyst is the first point of contact for Oak Furnitureland colleagues who need IT support. The analyst logs, triages and resolves most incidents and service requests, keeps users informed throughout the process and hands over complex issues to 2nd Line support with clear notes. Accurate ticket data, clear communication and concise "how-to" guides drive fast resolution and high customer satisfaction. This role is be based in our Swindon head office 5 days a week and includes Saturday morning cover on a rota basis (half-day about once every four weeks) with time off in lieu. CORE RESPONSIBILITIES Receive and log all calls, emails and self-service tickets within service-level targets, assigning correct priority and category. Resolve routine requests such as password resets, MFA unlocks, starter and leaver account actions, printer queue clears, VPN issues and common Microsoft 365 problems. Build or re-image Windows laptops, troubleshoot peripherals and phones, reinstall standard applications and verify basic network connectivity. Provide regular status updates, set clear expectations on resolution times and confirm user satisfaction before closing tickets. Escalate unresolved or complex incidents to 2nd Line with diagnostics, steps taken and user-impact notes. Create or update quick-reference guides whenever new fixes are identified to assist colleagues and improve service efficiency. ESSENTIAL SKILLS AND EXPERIENCE Customer-centred mindset with a genuine desire to help colleagues. Clear, confident communicator able to explain technical issues in plain language. Logical problem-solver who stays calm under pressure and manages multiple priorities. High attention to detail when recording ticket data and following procedures. Proactive team player who shares knowledge and suggests service improvements. Experience in a customer-facing IT support or service-desk role. Strong troubleshooting and fault-finding abilities. Excellent verbal and written communication skills. DESIRABLE SKILLS AND EXPERIENCE Working knowledge of Windows 10/11, Microsoft 365 and Active Directory user management. Familiarity with an IT service-management or ticketing tool. ITIL Foundation certification. Exposure to basic networking concepts such as TCP IP, DNS and DHCP. Experience with Intune or another mobile-device-management platform. Understating of endpoint-security best practice. Full training and support will be offered to the successful candidate and would suit a person who has experience in a customer-facing IT support or service-desk role, looking to further develop their skills in 1st line support. BENEFITS Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation Life assurance: free cover of a minimum of two times your annual salary 25 days holiday Birthday: an additional day off for you to celebrate your birthday Pension: 4% employee contribution matched by the company Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays Free on-site parking
Apr 18, 2026
Full time
1st Line Service Desk Analyst ROLE PURPOSE The 1st Line Service Desk Analyst is the first point of contact for Oak Furnitureland colleagues who need IT support. The analyst logs, triages and resolves most incidents and service requests, keeps users informed throughout the process and hands over complex issues to 2nd Line support with clear notes. Accurate ticket data, clear communication and concise "how-to" guides drive fast resolution and high customer satisfaction. This role is be based in our Swindon head office 5 days a week and includes Saturday morning cover on a rota basis (half-day about once every four weeks) with time off in lieu. CORE RESPONSIBILITIES Receive and log all calls, emails and self-service tickets within service-level targets, assigning correct priority and category. Resolve routine requests such as password resets, MFA unlocks, starter and leaver account actions, printer queue clears, VPN issues and common Microsoft 365 problems. Build or re-image Windows laptops, troubleshoot peripherals and phones, reinstall standard applications and verify basic network connectivity. Provide regular status updates, set clear expectations on resolution times and confirm user satisfaction before closing tickets. Escalate unresolved or complex incidents to 2nd Line with diagnostics, steps taken and user-impact notes. Create or update quick-reference guides whenever new fixes are identified to assist colleagues and improve service efficiency. ESSENTIAL SKILLS AND EXPERIENCE Customer-centred mindset with a genuine desire to help colleagues. Clear, confident communicator able to explain technical issues in plain language. Logical problem-solver who stays calm under pressure and manages multiple priorities. High attention to detail when recording ticket data and following procedures. Proactive team player who shares knowledge and suggests service improvements. Experience in a customer-facing IT support or service-desk role. Strong troubleshooting and fault-finding abilities. Excellent verbal and written communication skills. DESIRABLE SKILLS AND EXPERIENCE Working knowledge of Windows 10/11, Microsoft 365 and Active Directory user management. Familiarity with an IT service-management or ticketing tool. ITIL Foundation certification. Exposure to basic networking concepts such as TCP IP, DNS and DHCP. Experience with Intune or another mobile-device-management platform. Understating of endpoint-security best practice. Full training and support will be offered to the successful candidate and would suit a person who has experience in a customer-facing IT support or service-desk role, looking to further develop their skills in 1st line support. BENEFITS Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation Life assurance: free cover of a minimum of two times your annual salary 25 days holiday Birthday: an additional day off for you to celebrate your birthday Pension: 4% employee contribution matched by the company Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays Free on-site parking
A leading furniture retailer based in Swindon is seeking a 1st Line Service Desk Analyst to provide IT support to its colleagues. The role involves logging and resolving incidents, ensuring customer satisfaction, and escalating complex issues. The ideal candidate will exhibit a customer-centred mindset, have strong troubleshooting abilities, and excel in both verbal and written communication. The position includes essential benefits such as employee discounts, life assurance, and a pension plan.
Apr 17, 2026
Full time
A leading furniture retailer based in Swindon is seeking a 1st Line Service Desk Analyst to provide IT support to its colleagues. The role involves logging and resolving incidents, ensuring customer satisfaction, and escalating complex issues. The ideal candidate will exhibit a customer-centred mindset, have strong troubleshooting abilities, and excel in both verbal and written communication. The position includes essential benefits such as employee discounts, life assurance, and a pension plan.
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers. Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management. Your primary activities will include: Providing 1st and 2nd line support for the ECHO application Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA Escalating issues to 2nd / 3rd line support, and other departments where necessary Troubleshooting and verifying issues raised. You will have the following experience and skills: BSc. in IT, equivalent degree or experience Excellent written, verbal and interpersonal communication skills Self-managing and organised Willingness to learn with an interest in technology Any of the following would be an advantage: Excellent SQL knowledge Extensive API knowledge Previous history in customer-facing roles Previous history with web-based systems Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other
Apr 17, 2026
Full time
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers. Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management. Your primary activities will include: Providing 1st and 2nd line support for the ECHO application Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA Escalating issues to 2nd / 3rd line support, and other departments where necessary Troubleshooting and verifying issues raised. You will have the following experience and skills: BSc. in IT, equivalent degree or experience Excellent written, verbal and interpersonal communication skills Self-managing and organised Willingness to learn with an interest in technology Any of the following would be an advantage: Excellent SQL knowledge Extensive API knowledge Previous history in customer-facing roles Previous history with web-based systems Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other
1st Line Technical Support Analyst: Bristol-Based Role Role Summary As a 1st Line Technical Support Analyst, you are the first point of contact for clients requiring IT assistance within our Managed Service Provider (MSP) environment. Your primary responsibility is to deliver exceptional customer service, achieve high first-time-fix rates, and ensure incidents and service requests are handled swiftly, professionally, and in alignment with our SLAs. Site visits may occasionally be required as an exception rather than a routine responsibility, typically for simple troubleshooting or hardware swaps when remote resolution is not possible. This may also include a full-day on-site for one of our customers. Key Responsibilities Act as the first point of contact for all incoming technical issues. Troubleshoot and resolve common IT issues, including login failures, software errors, hardware faults, and network connectivity. Perform structured triage and capture accurate information. Aim for high first-time fix rates. Escalate unresolved issues with clear notes. Handle account creation, password resets, mailbox updates, and software installations. Customer Experience & Communication Communicate clearly with users. Provide ticket updates and maintain ownership. Operational & Platform Tasks Use PSA/RMM tools, action monitoring alerts, support maintenance tasks, and maintain asset records. Create/update knowledge articles. Flag recurring issues. Technical Skills Microsoft 365 admin Active Directory Basic networking (DNS, DHCP, VPN, Wi-Fi) Remote tools & PSA platforms Endpoint security principles Soft Skills Calm under pressure Strong organisation and prioritisation Listening & problem solving Team player with a growth mindset KPIs First-time fix rate SLA adherence CSAT feedback
Apr 17, 2026
Full time
1st Line Technical Support Analyst: Bristol-Based Role Role Summary As a 1st Line Technical Support Analyst, you are the first point of contact for clients requiring IT assistance within our Managed Service Provider (MSP) environment. Your primary responsibility is to deliver exceptional customer service, achieve high first-time-fix rates, and ensure incidents and service requests are handled swiftly, professionally, and in alignment with our SLAs. Site visits may occasionally be required as an exception rather than a routine responsibility, typically for simple troubleshooting or hardware swaps when remote resolution is not possible. This may also include a full-day on-site for one of our customers. Key Responsibilities Act as the first point of contact for all incoming technical issues. Troubleshoot and resolve common IT issues, including login failures, software errors, hardware faults, and network connectivity. Perform structured triage and capture accurate information. Aim for high first-time fix rates. Escalate unresolved issues with clear notes. Handle account creation, password resets, mailbox updates, and software installations. Customer Experience & Communication Communicate clearly with users. Provide ticket updates and maintain ownership. Operational & Platform Tasks Use PSA/RMM tools, action monitoring alerts, support maintenance tasks, and maintain asset records. Create/update knowledge articles. Flag recurring issues. Technical Skills Microsoft 365 admin Active Directory Basic networking (DNS, DHCP, VPN, Wi-Fi) Remote tools & PSA platforms Endpoint security principles Soft Skills Calm under pressure Strong organisation and prioritisation Listening & problem solving Team player with a growth mindset KPIs First-time fix rate SLA adherence CSAT feedback
A Managed Service Provider in Bristol seeks a 1st Line Technical Support Analyst to provide exceptional IT assistance, ensuring high first-time-fix rates. As the first point of contact, you will troubleshoot IT issues and escalate as necessary while maintaining clear communication with clients. Strong skills in Microsoft 365, Active Directory, and networking are required, alongside excellent soft skills. This role promises a dynamic work environment focused on customer service excellence.
Apr 16, 2026
Full time
A Managed Service Provider in Bristol seeks a 1st Line Technical Support Analyst to provide exceptional IT assistance, ensuring high first-time-fix rates. As the first point of contact, you will troubleshoot IT issues and escalate as necessary while maintaining clear communication with clients. Strong skills in Microsoft 365, Active Directory, and networking are required, alongside excellent soft skills. This role promises a dynamic work environment focused on customer service excellence.
Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info.
Apr 16, 2026
Full time
Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info.
Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution. What happens when you know you're inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We're not expected to earn it, but we are expected not to break it. We're trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that 'can' doesn't always mean you 'should'. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our Financial Crimes Operations Models Management team as a Blockchain & Fraud Models Analyst? Reporting to the Models Management Senior Manager, you will specialise in developing and maintaining the monitoring controls of blockchain-based products and screening fraudulent payments. Your role includes: Design, develop, tune and maintain rules and models for blockchain transaction monitoring and fraudulent payment screening, ensuring strong risk coverage and operational efficiency, to support new products and clients Analyse blockchain and payment transaction behaviour to identify emerging financial crime typologies, including cross chain activity, high risk wallet exposure and transaction velocity risks Optimise monitoring performance by working closely with data scientists, engineers and compliance teams, enhancing rule logic, thresholds and outputs Own the ongoing effectiveness monitoring of rules and models, including rule health metrics, dashboards and regular performance reporting Conduct root cause analysis on monitoring incidents and model performance issues, recommending and implementing data driven improvements Partner with 1st and 2nd Line of Defence teams and external vendors to ensure monitoring controls are well calibrated, documented and aligned to risk appetite Contribute to strategic initiatives that enhance the organisation's financial crime analytics capabilities, particularly across blockchain and innovative payment products What you'll bring: Strong subject matter expertise in fraud and blockchain monitoring, including rules, typologies, detection approaches and vendor tooling A solid understanding of blockchain use cases and risks, such as digital asset trading, stablecoins, mixers and evasion techniques Experience designing and tuning transaction monitoring or fraud rules to balance effectiveness and efficiency Knowledge of banking payment products and their fraud risk profiles (e.g. transfers, cards, mobile and app based payments) Strong analytical capability, with high attention to detail and the ability to interpret data to distinguish normal versus abnormal behaviour Confidence communicating complex monitoring approaches and findings to non technical stakeholders across technology and business teams A proactive, curious mindset with the ability to identify data quality issues and continuously improve financial crime controls Regretfully we are not able to sponsor applicants for immigration purposes at the current time. What makes a great ClearBank team member? Does this sound like you? You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank; You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you're your colleagues and customers: you really, genuinely care; You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate; 'I' before 'we', isn't in your vocabulary If this sounds like you then we encourage you to dust off that CV and apply! What we offer in return: We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance. Offices - Work in a way that works for you - whether that's in the London office, at home, or hybrid. Holiday - 27 days of annual leave per year, plus bank holidays. Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. Socials - Regular social events open to all. Holiday swap - Option to swap your bank holidays to any other day of your choice. Wellbeing - 24/7 employee assistance programme including mental health support, life assurance and income protection. Bigger than ClearBank - Take a couple of days per year to do something that matters to you. Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts. Family - Enhanced family-friendly leave. Personal development - We offer personal development budgets, opportunities to take part in role related training and unlimited LinkedIn Learning. And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech bank fit for the future. A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes. Offer: Congratulations! Get ready to transform banking forever! Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon! Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you . click apply for full job details
Apr 16, 2026
Full time
Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution. What happens when you know you're inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We're not expected to earn it, but we are expected not to break it. We're trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that 'can' doesn't always mean you 'should'. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our Financial Crimes Operations Models Management team as a Blockchain & Fraud Models Analyst? Reporting to the Models Management Senior Manager, you will specialise in developing and maintaining the monitoring controls of blockchain-based products and screening fraudulent payments. Your role includes: Design, develop, tune and maintain rules and models for blockchain transaction monitoring and fraudulent payment screening, ensuring strong risk coverage and operational efficiency, to support new products and clients Analyse blockchain and payment transaction behaviour to identify emerging financial crime typologies, including cross chain activity, high risk wallet exposure and transaction velocity risks Optimise monitoring performance by working closely with data scientists, engineers and compliance teams, enhancing rule logic, thresholds and outputs Own the ongoing effectiveness monitoring of rules and models, including rule health metrics, dashboards and regular performance reporting Conduct root cause analysis on monitoring incidents and model performance issues, recommending and implementing data driven improvements Partner with 1st and 2nd Line of Defence teams and external vendors to ensure monitoring controls are well calibrated, documented and aligned to risk appetite Contribute to strategic initiatives that enhance the organisation's financial crime analytics capabilities, particularly across blockchain and innovative payment products What you'll bring: Strong subject matter expertise in fraud and blockchain monitoring, including rules, typologies, detection approaches and vendor tooling A solid understanding of blockchain use cases and risks, such as digital asset trading, stablecoins, mixers and evasion techniques Experience designing and tuning transaction monitoring or fraud rules to balance effectiveness and efficiency Knowledge of banking payment products and their fraud risk profiles (e.g. transfers, cards, mobile and app based payments) Strong analytical capability, with high attention to detail and the ability to interpret data to distinguish normal versus abnormal behaviour Confidence communicating complex monitoring approaches and findings to non technical stakeholders across technology and business teams A proactive, curious mindset with the ability to identify data quality issues and continuously improve financial crime controls Regretfully we are not able to sponsor applicants for immigration purposes at the current time. What makes a great ClearBank team member? Does this sound like you? You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank; You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you're your colleagues and customers: you really, genuinely care; You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate; 'I' before 'we', isn't in your vocabulary If this sounds like you then we encourage you to dust off that CV and apply! What we offer in return: We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance. Offices - Work in a way that works for you - whether that's in the London office, at home, or hybrid. Holiday - 27 days of annual leave per year, plus bank holidays. Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. Socials - Regular social events open to all. Holiday swap - Option to swap your bank holidays to any other day of your choice. Wellbeing - 24/7 employee assistance programme including mental health support, life assurance and income protection. Bigger than ClearBank - Take a couple of days per year to do something that matters to you. Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts. Family - Enhanced family-friendly leave. Personal development - We offer personal development budgets, opportunities to take part in role related training and unlimited LinkedIn Learning. And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech bank fit for the future. A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes. Offer: Congratulations! Get ready to transform banking forever! Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon! Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you . click apply for full job details
A technology service provider is seeking an IT 1st Line Support Analyst based in Uxbridge. This full-time role offers exposure to real-world IT systems and user support processes. You will provide first-line support, address common technical issues, and assist with user account management in a friendly environment. Offering up to £26,000 per annum and extensive learning opportunities, this position is perfect for someone eager to advance their IT career.
Apr 14, 2026
Full time
A technology service provider is seeking an IT 1st Line Support Analyst based in Uxbridge. This full-time role offers exposure to real-world IT systems and user support processes. You will provide first-line support, address common technical issues, and assist with user account management in a friendly environment. Offering up to £26,000 per annum and extensive learning opportunities, this position is perfect for someone eager to advance their IT career.
Job Profile If you are enthusiastic, committed and looking to apply what you've learned to real world financial experience, we have a role for you. Our global markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Your work and contributions will be valuable to the team from the start. Job Summary As an Intern in the Markets team, you will spend your time exploring the sophisticated financial solutions we deliver across asset classes. The skills you develop and the professional network you build and support will serve as a solid foundation for your career. Dedicated instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organisation today and our exciting plans for tomorrow. We'll teach you technical and practical skills that will help suitably prepare you for your desk. The off cycle internship is a 3 6 month programme offered in select European locations, with intakes in each quarter of the year and is a pipeline to the full analyst programme for the next available intake once your internship has been completed successfully. The programme is an opportunity to take your career to the next level through hands on experience, relevant skills training and valuable professional networking. Based on your personal and collaborative achievements, those who successfully complete the program may receive offers of full time employment for the analyst programme. Job Responsibilities Support senior colleagues with key research, evaluation and preparatory work. Monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Required Qualifications, Capabilities and Skills Graduation date from June 2025 through to October 2026. Proficient verbal and written communication skills for the country to which you are applying. Willing to take on some responsibility and manage your own projects in collaboration with your colleagues. Interest in global financial markets. Investigative and quantitative skills, flexibility, and attention to detail. Enjoy and thrive in a collaborative environment. Well rounded academic background that includes details of extra curricular positions. To be eligible for an off cycle internship, you need to have graduated if you have read your degree in the UK, or experience must be part of your degree programme if studying in mainland Europe or the Middle East. Preferred Qualifications, Capabilities and Skills For our Trading and Structuring tracks, it is useful to enjoy numerical and quantitative work. Not all hiring desks require specific languages, however there will be some that do. Please ensure you accurately list your language fluency skills on your application form to help us identify the most appropriate opportunities for you. We recommend that you apply to one Markets program only. Application Deadline Monday 31st August 2026 About Us JPMorgan Chase has operated in Europe for nearly 200 years and has a sophisticated local market presence across Europe, the Middle East and Africa (EMEA). Within the region, JPMorgan Chase has an unparalleled client base and leadership across the spectrum of financial services products. The regional head office in London is complemented by a strong regional footprint, with offices in all major financial centres. What You Can Expect As part of the application process, you will be asked to preference (where available) two of the four tracks within Markets (Trading, Structuring & Origination, Sales or Research). Make sure that you are familiar with the roles, responsibilities and skillsets required for each track to ensure suitability before submitting your two preferences. This process will also involve you providing details on all fluent languages, your graduation dates and availability. This is a pooled recruitment process whereby you will be considered for available roles that are to be recruited during your availability. Roles are recruited for quarterly with start dates in Q1 January, Q2 April, Q3 July and Q4 October. Assessment Centres would usually take place at least four months before any of the four quarterly start dates. Available Tracks Our Global Markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Trading at J.P. Morgan is a unique insight into global markets - we provide liquidity to clients in all major asset classes and pride ourselves on our fast execution, market share and e trading platforms. A trader's role is to respond to and encourage client enquiries, manage the resulting risk, and understand and respond to market moving events. Trading is detail focused, mentally stimulating and requires detailed evaluations. Structuring & Origination within Markets is a hybrid group inclusive of Sales, Trading and Banking. J.P. Morgan has a dedicated team of professionals servicing the structured product requirements of our clients. The team offers a broad range of innovative investor products, liability management and hedging solutions. J.P. Morgan offers a wide range of derivatives products to institutional investors, distributors, corporates and private investors. Sales teams help corporate and institutional clients navigate the breadth of J.P. Morgan's product offerings across Markets and Platform Services, focusing on matching the firm's resources to our clients' needs. The Sales community build relationships with clients and package tailor made solutions that meet the needs of a wide array of clients. To make this distinction possible, salespeople have a wide knowledge of multiple products, and proactively engage with clients and suggest trade ideas. A salesperson typically has collaborative communication and interpersonal skills, an investigative mind, is a capable multi tasker and team orientated. Digital Markets: This role requires a strategic thinker with an interest in digital assets, operational flows and the ability to collaborate effectively with cross functional teams. You will support and manage digital asset projects within our Digital Markets division. You will be responsible for coordinating initiatives related to intraday repo, other digital assets trading initiatives and wider engagement with market infrastructures on digital asset topics, ensuring alignment with business objectives and regulatory requirements. You will develop and execute product strategies that drive innovation and growth in digital markets, engaging with market infrastructures and external partners to advance digital asset initiatives and foster industry collaboration in support of the wider markets digital asset agenda. Across all tracks, you'll support senior colleagues with important research, analysis and preparatory work. You will monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Your work and contributions will be valuable to the team from the start. Expert instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organization today and our ambitious plans for tomorrow. We'll teach you technical and practical skills that will help you hit the ground running. At JPMorgan Chase, we equip our Markets teams with the skills to thrive in a data driven and evolving business environment. New analysts and associates receive training in coding and data analysis, enabling them to create tools that automate tasks and improve decision making. Our focus on learning fosters innovation and adaptability, helping our teams succeed for our clients. Join us to be part of a team that values growth and excellence in the dynamic world of markets. What's Next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it's important to complete all relevant application questions so we have as much information about you as possible. To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to. Do not use an email address with ".edu or .ac.uk" extension as doing so could result in delays receiving updates regarding your candidacy. After you confirm your application, we will review it to establish suitability for the role you have applied for. If you are advanced to the next step of the process, you'll receive an email invitation to complete a video interview with an integrated mathematics test, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers . click apply for full job details
Apr 08, 2026
Full time
Job Profile If you are enthusiastic, committed and looking to apply what you've learned to real world financial experience, we have a role for you. Our global markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Your work and contributions will be valuable to the team from the start. Job Summary As an Intern in the Markets team, you will spend your time exploring the sophisticated financial solutions we deliver across asset classes. The skills you develop and the professional network you build and support will serve as a solid foundation for your career. Dedicated instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organisation today and our exciting plans for tomorrow. We'll teach you technical and practical skills that will help suitably prepare you for your desk. The off cycle internship is a 3 6 month programme offered in select European locations, with intakes in each quarter of the year and is a pipeline to the full analyst programme for the next available intake once your internship has been completed successfully. The programme is an opportunity to take your career to the next level through hands on experience, relevant skills training and valuable professional networking. Based on your personal and collaborative achievements, those who successfully complete the program may receive offers of full time employment for the analyst programme. Job Responsibilities Support senior colleagues with key research, evaluation and preparatory work. Monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Required Qualifications, Capabilities and Skills Graduation date from June 2025 through to October 2026. Proficient verbal and written communication skills for the country to which you are applying. Willing to take on some responsibility and manage your own projects in collaboration with your colleagues. Interest in global financial markets. Investigative and quantitative skills, flexibility, and attention to detail. Enjoy and thrive in a collaborative environment. Well rounded academic background that includes details of extra curricular positions. To be eligible for an off cycle internship, you need to have graduated if you have read your degree in the UK, or experience must be part of your degree programme if studying in mainland Europe or the Middle East. Preferred Qualifications, Capabilities and Skills For our Trading and Structuring tracks, it is useful to enjoy numerical and quantitative work. Not all hiring desks require specific languages, however there will be some that do. Please ensure you accurately list your language fluency skills on your application form to help us identify the most appropriate opportunities for you. We recommend that you apply to one Markets program only. Application Deadline Monday 31st August 2026 About Us JPMorgan Chase has operated in Europe for nearly 200 years and has a sophisticated local market presence across Europe, the Middle East and Africa (EMEA). Within the region, JPMorgan Chase has an unparalleled client base and leadership across the spectrum of financial services products. The regional head office in London is complemented by a strong regional footprint, with offices in all major financial centres. What You Can Expect As part of the application process, you will be asked to preference (where available) two of the four tracks within Markets (Trading, Structuring & Origination, Sales or Research). Make sure that you are familiar with the roles, responsibilities and skillsets required for each track to ensure suitability before submitting your two preferences. This process will also involve you providing details on all fluent languages, your graduation dates and availability. This is a pooled recruitment process whereby you will be considered for available roles that are to be recruited during your availability. Roles are recruited for quarterly with start dates in Q1 January, Q2 April, Q3 July and Q4 October. Assessment Centres would usually take place at least four months before any of the four quarterly start dates. Available Tracks Our Global Markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Trading at J.P. Morgan is a unique insight into global markets - we provide liquidity to clients in all major asset classes and pride ourselves on our fast execution, market share and e trading platforms. A trader's role is to respond to and encourage client enquiries, manage the resulting risk, and understand and respond to market moving events. Trading is detail focused, mentally stimulating and requires detailed evaluations. Structuring & Origination within Markets is a hybrid group inclusive of Sales, Trading and Banking. J.P. Morgan has a dedicated team of professionals servicing the structured product requirements of our clients. The team offers a broad range of innovative investor products, liability management and hedging solutions. J.P. Morgan offers a wide range of derivatives products to institutional investors, distributors, corporates and private investors. Sales teams help corporate and institutional clients navigate the breadth of J.P. Morgan's product offerings across Markets and Platform Services, focusing on matching the firm's resources to our clients' needs. The Sales community build relationships with clients and package tailor made solutions that meet the needs of a wide array of clients. To make this distinction possible, salespeople have a wide knowledge of multiple products, and proactively engage with clients and suggest trade ideas. A salesperson typically has collaborative communication and interpersonal skills, an investigative mind, is a capable multi tasker and team orientated. Digital Markets: This role requires a strategic thinker with an interest in digital assets, operational flows and the ability to collaborate effectively with cross functional teams. You will support and manage digital asset projects within our Digital Markets division. You will be responsible for coordinating initiatives related to intraday repo, other digital assets trading initiatives and wider engagement with market infrastructures on digital asset topics, ensuring alignment with business objectives and regulatory requirements. You will develop and execute product strategies that drive innovation and growth in digital markets, engaging with market infrastructures and external partners to advance digital asset initiatives and foster industry collaboration in support of the wider markets digital asset agenda. Across all tracks, you'll support senior colleagues with important research, analysis and preparatory work. You will monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Your work and contributions will be valuable to the team from the start. Expert instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organization today and our ambitious plans for tomorrow. We'll teach you technical and practical skills that will help you hit the ground running. At JPMorgan Chase, we equip our Markets teams with the skills to thrive in a data driven and evolving business environment. New analysts and associates receive training in coding and data analysis, enabling them to create tools that automate tasks and improve decision making. Our focus on learning fosters innovation and adaptability, helping our teams succeed for our clients. Join us to be part of a team that values growth and excellence in the dynamic world of markets. What's Next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it's important to complete all relevant application questions so we have as much information about you as possible. To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to. Do not use an email address with ".edu or .ac.uk" extension as doing so could result in delays receiving updates regarding your candidacy. After you confirm your application, we will review it to establish suitability for the role you have applied for. If you are advanced to the next step of the process, you'll receive an email invitation to complete a video interview with an integrated mathematics test, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers . click apply for full job details
