Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
Apr 30, 2026
Contractor
Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
Apr 30, 2026
Full time
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) 275 - 300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment. What they're looking for This role requires someone experienced who can contribute immediately in a busy environment. Key skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.
Apr 30, 2026
Contractor
IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) 275 - 300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment. What they're looking for This role requires someone experienced who can contribute immediately in a busy environment. Key skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.
About DFT Operator Join Our Team at DFTO "It's an exciting time to join DFTO on the journey to GBR. We are recruiting Project Managers to build a dynamic delivery pool that will lead and support projects across multiple functions and teams. Working across organisational boundaries, you will shape and deliver a diverse portfolio spanning transformation, HR, finance, digital, continuous improvement, railway operations and procurement. We're looking for people with the drive to make a difference, and the ability to focus on what matters to deliver our strategic objectives - reduce net subsidy, improve services for customers, deliver rail reform, engage and empower colleagues, and prioritise safety and sustainability." DFTO is the government's public sector rail owning group. Its purpose is to bring all currently privately owned train operators into public ownership in advance of the creation of Great British Railways in 2027 - and deliver improvements in the here and now by unifying and integrating train operations under common public ownership. DFTO has over 30,000 employees, runs over 8,500 services a day and delivers over 640 million customer journeys across its networks every year. 7,000people joined the railway family in the last year Major improvements are being delivered by DFTO train operators (TOCs) that are already under public ownership - these are LNER, Northern, TransPennine Express (TPE), Southeast, South Western Railway (SWR), c2c, Greater Anglia and WM Trains. We work closely with the DfT but operate independently with our own governance and leadership teams. Our priority is ensuring efficient, dependable rail services for everyone. Primary Purpose of Job To lead the safe delivery of DFTO projects to achieve cost, time and quality objectives and to develop appropriate delivery and supply strategies and plans for specific projects. Key Responsibilities Drives successful project outcomes to drive optimum delivery of outputs, including planning at the level appropriate to the complexity of the project, structuring and sequencing appropriate sets of tasks/activities so that projects are delivered to time, cost and quality. Provide a professional, first class, consistent and effective project management service to DFTO clients, including project monitoring and reporting systems in accordance with company standards and guidelines. Facilitate and drive the cadence of meetings for the programme, supporting leadership and monthly team meetings with the preparation of detailed packs and reports. Manages risk, working with the business and using effective stakeholder management to agree common understanding to mitigate and reduce risk. Engages with the business and subject matter experts, in collaboration with the Business Analysts, to gather and develop a clear understanding of the detailed requirements in order to create analysis and support associated business cases. Manages procurement processes required for projects and manage suppliers, dependencies, milestones, and risks and issues in accordance with standards and guidelines. Reports on and reviews the project delivery budget, costs, resourcing and drives governance arrangements to support appropriate reporting, providing senior leadership with reports and briefings as required. Maintains relationships with key customers and stakeholders, making sure effective and robust communication plans are agreed and in place so stakeholders are updated, apprised of progress and committed to the project. Manage and maintain the overall programme baseline schedule in order to monitor and report and progress, and to reveal the critical path. Where relevant, identify required business process and organisational changes necessary in order to improve efficiency, effectiveness and quality of projects. Knowledge, Skills, Experience & Technical Qualifications Experienced in successfully delivering projects of varying complexity within different industries Proven track record in delivering successful, complex projects with an element of business change Proven experience in management of customer expectations, senior stakeholders and developing strong relationships across the business with excellent interpersonal and communication skills. Experience of business requirements' gathering Strong leadership skills; motivating and inspiring confidence in others with high levels of flexibility and adaptability. Strong financial management skills and commercial acumen Desirable: Membership of the Association for Project Management or other professional body Desirable: Proven track record in supplier management Vacancy Details Duration: Up to the 31st October 2027 Location: London Waterloo/Hybrid Salary: up to £56,000 Closing date: 16th Month 2026 DFTO Benefits Annual Leave: Starting at 25 days and rising to an additional day per year of service completed within the first 5 completed years up to a maximum of 5 additional (30 days) DC Pension Scheme: 10% Employer contribution, 5% Employee contribution Opportunities to learn and network across the wider industry Additional Information Disclaimer: Candidates applying for this position on a secondment basis must inform their line manager prior to submitting their application. This is to ensure transparency and facilitate any necessary discussions regarding workload and responsibilities. About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. Contact If you have any questions or reasonable adjustments, please contact Please do not email any CV's to us, your application must be made by clicking the 'Apply' button.
Apr 30, 2026
Full time
About DFT Operator Join Our Team at DFTO "It's an exciting time to join DFTO on the journey to GBR. We are recruiting Project Managers to build a dynamic delivery pool that will lead and support projects across multiple functions and teams. Working across organisational boundaries, you will shape and deliver a diverse portfolio spanning transformation, HR, finance, digital, continuous improvement, railway operations and procurement. We're looking for people with the drive to make a difference, and the ability to focus on what matters to deliver our strategic objectives - reduce net subsidy, improve services for customers, deliver rail reform, engage and empower colleagues, and prioritise safety and sustainability." DFTO is the government's public sector rail owning group. Its purpose is to bring all currently privately owned train operators into public ownership in advance of the creation of Great British Railways in 2027 - and deliver improvements in the here and now by unifying and integrating train operations under common public ownership. DFTO has over 30,000 employees, runs over 8,500 services a day and delivers over 640 million customer journeys across its networks every year. 7,000people joined the railway family in the last year Major improvements are being delivered by DFTO train operators (TOCs) that are already under public ownership - these are LNER, Northern, TransPennine Express (TPE), Southeast, South Western Railway (SWR), c2c, Greater Anglia and WM Trains. We work closely with the DfT but operate independently with our own governance and leadership teams. Our priority is ensuring efficient, dependable rail services for everyone. Primary Purpose of Job To lead the safe delivery of DFTO projects to achieve cost, time and quality objectives and to develop appropriate delivery and supply strategies and plans for specific projects. Key Responsibilities Drives successful project outcomes to drive optimum delivery of outputs, including planning at the level appropriate to the complexity of the project, structuring and sequencing appropriate sets of tasks/activities so that projects are delivered to time, cost and quality. Provide a professional, first class, consistent and effective project management service to DFTO clients, including project monitoring and reporting systems in accordance with company standards and guidelines. Facilitate and drive the cadence of meetings for the programme, supporting leadership and monthly team meetings with the preparation of detailed packs and reports. Manages risk, working with the business and using effective stakeholder management to agree common understanding to mitigate and reduce risk. Engages with the business and subject matter experts, in collaboration with the Business Analysts, to gather and develop a clear understanding of the detailed requirements in order to create analysis and support associated business cases. Manages procurement processes required for projects and manage suppliers, dependencies, milestones, and risks and issues in accordance with standards and guidelines. Reports on and reviews the project delivery budget, costs, resourcing and drives governance arrangements to support appropriate reporting, providing senior leadership with reports and briefings as required. Maintains relationships with key customers and stakeholders, making sure effective and robust communication plans are agreed and in place so stakeholders are updated, apprised of progress and committed to the project. Manage and maintain the overall programme baseline schedule in order to monitor and report and progress, and to reveal the critical path. Where relevant, identify required business process and organisational changes necessary in order to improve efficiency, effectiveness and quality of projects. Knowledge, Skills, Experience & Technical Qualifications Experienced in successfully delivering projects of varying complexity within different industries Proven track record in delivering successful, complex projects with an element of business change Proven experience in management of customer expectations, senior stakeholders and developing strong relationships across the business with excellent interpersonal and communication skills. Experience of business requirements' gathering Strong leadership skills; motivating and inspiring confidence in others with high levels of flexibility and adaptability. Strong financial management skills and commercial acumen Desirable: Membership of the Association for Project Management or other professional body Desirable: Proven track record in supplier management Vacancy Details Duration: Up to the 31st October 2027 Location: London Waterloo/Hybrid Salary: up to £56,000 Closing date: 16th Month 2026 DFTO Benefits Annual Leave: Starting at 25 days and rising to an additional day per year of service completed within the first 5 completed years up to a maximum of 5 additional (30 days) DC Pension Scheme: 10% Employer contribution, 5% Employee contribution Opportunities to learn and network across the wider industry Additional Information Disclaimer: Candidates applying for this position on a secondment basis must inform their line manager prior to submitting their application. This is to ensure transparency and facilitate any necessary discussions regarding workload and responsibilities. About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. Contact If you have any questions or reasonable adjustments, please contact Please do not email any CV's to us, your application must be made by clicking the 'Apply' button.
Looking to build your career in IT operational support within a fast-paced, highly regulated banking environment? This is a fantastic opportunity to join a well-established financial services organisation in Central London, where you will play a key role in keeping critical systems running smoothly while developing your technical skillset. Salary: Up to £55K basic + 25% Bonus + Extensive benefits package (28 days holiday, rising to 30. 12.5% Non-Contributory Pension scheme. 25% basic salary rate bonus. Private medical AND Dental for you & family. Plus many more ) Location: London. 80% office policy. 1-day per week work from home, but predominantely office based in Zone 1 Central London. Shift work required: TBC, but it will take the form of early / late support shifts (Stil weekdays & reasonable hours, but not quite standard working days) Suitable backgrounds: Desktop 1st to 2nd / 3rd Line Support Analysts, Infrastructure Support analysts, IT Operational Support, etc. You will be at the heart of daily IT operations, ensuring systems are stable, users are supported, and issues are resolved quickly and effectively. This is a hands-on role with real variety, blending helpdesk support, infrastructure exposure, and operational responsibility. In this position, you will: - Act as a first point of contact for IT support, handling tickets and user queries - Monitor systems, troubleshoot issues, and ensure continuity of service - Produce daily operational reports and user communications - Support and maintain IT infrastructure including servers and data environments - Assist with workstation builds, configurations, and end-user support - Escalate and coordinate resolution of more complex infrastructure issues - Work across early and late shift patterns as part of a collaborative team You will be someone who enjoys problem-solving and can stay calm under pressure, whether responding to urgent incidents or managing competing priorities. Strong communication skills are essential, as you will liaise with internal teams, vendors, and stakeholders across the business. We are looking for: - A degree in Computer Science or a related field is strongly desired - Solid knowledge of Microsoft technologies (M365 suite, etc) - Experience or exposure to Windows and ideally Linux server environments - Any experience with banking software & systems platforms - Basic scripting or programming knowledge is advantageous but NOT required This is an excellent opportunity for someone looking to step into a broad IT operations role with clear progression, exposure to enterprise systems, and the chance to make a tangible impact from day one.
Apr 30, 2026
Full time
Looking to build your career in IT operational support within a fast-paced, highly regulated banking environment? This is a fantastic opportunity to join a well-established financial services organisation in Central London, where you will play a key role in keeping critical systems running smoothly while developing your technical skillset. Salary: Up to £55K basic + 25% Bonus + Extensive benefits package (28 days holiday, rising to 30. 12.5% Non-Contributory Pension scheme. 25% basic salary rate bonus. Private medical AND Dental for you & family. Plus many more ) Location: London. 80% office policy. 1-day per week work from home, but predominantely office based in Zone 1 Central London. Shift work required: TBC, but it will take the form of early / late support shifts (Stil weekdays & reasonable hours, but not quite standard working days) Suitable backgrounds: Desktop 1st to 2nd / 3rd Line Support Analysts, Infrastructure Support analysts, IT Operational Support, etc. You will be at the heart of daily IT operations, ensuring systems are stable, users are supported, and issues are resolved quickly and effectively. This is a hands-on role with real variety, blending helpdesk support, infrastructure exposure, and operational responsibility. In this position, you will: - Act as a first point of contact for IT support, handling tickets and user queries - Monitor systems, troubleshoot issues, and ensure continuity of service - Produce daily operational reports and user communications - Support and maintain IT infrastructure including servers and data environments - Assist with workstation builds, configurations, and end-user support - Escalate and coordinate resolution of more complex infrastructure issues - Work across early and late shift patterns as part of a collaborative team You will be someone who enjoys problem-solving and can stay calm under pressure, whether responding to urgent incidents or managing competing priorities. Strong communication skills are essential, as you will liaise with internal teams, vendors, and stakeholders across the business. We are looking for: - A degree in Computer Science or a related field is strongly desired - Solid knowledge of Microsoft technologies (M365 suite, etc) - Experience or exposure to Windows and ideally Linux server environments - Any experience with banking software & systems platforms - Basic scripting or programming knowledge is advantageous but NOT required This is an excellent opportunity for someone looking to step into a broad IT operations role with clear progression, exposure to enterprise systems, and the chance to make a tangible impact from day one.
JOB DESCRIPTION About the role Our IT colleagues are vital to the smooth running and maintenance of the systems that enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate a hybrid working pattern, where you will work 2 days per week at Bower House, and 3 days remotely. However, please note the first 4 weeks will be fully office based to complete the mandatory initial training period. The successful applicant will provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls, ensuring specific types of incidents or requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we are looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be a skilled Service Desk Analyst, but you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You will also be able to demonstrate these essential skills: Proven experience as a Service Desk Analyst or similar technical role. Excellent customer service skills. Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL
Apr 30, 2026
Full time
JOB DESCRIPTION About the role Our IT colleagues are vital to the smooth running and maintenance of the systems that enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate a hybrid working pattern, where you will work 2 days per week at Bower House, and 3 days remotely. However, please note the first 4 weeks will be fully office based to complete the mandatory initial training period. The successful applicant will provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls, ensuring specific types of incidents or requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we are looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be a skilled Service Desk Analyst, but you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You will also be able to demonstrate these essential skills: Proven experience as a Service Desk Analyst or similar technical role. Excellent customer service skills. Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL
An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.
Apr 30, 2026
Full time
An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.
Application Support Analyst - Microsoft Dynamics 365 - Eco Services Role Snapshot: Salary: to 45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st and 2nd line application support, works closely with internal users and third-party suppliers, and contributes to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call Experis IT on (phone number removed) for more detail
Apr 30, 2026
Full time
Application Support Analyst - Microsoft Dynamics 365 - Eco Services Role Snapshot: Salary: to 45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st and 2nd line application support, works closely with internal users and third-party suppliers, and contributes to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call Experis IT on (phone number removed) for more detail
We have a current opportunity for a Technical Support Assiast on a contract basis. The position will be based in Hinkley Point C. For further information about this position please apply. Role: Technical Support Analyst Position: Contract Location: Hinkley Point C, Bridgwater, Somerset Days on Site: 5 Duration: Approx until 31st Dec 2026 Pay: up to 180 PAYE - 250 Umbrella/ per day DOE Principal Accountabilities As a Technical Support Assistant you will: Be an organised motivated individual able to communicate clearly and effectively with a variety of stakeholders Be proactive in everything you do Attend and actively contribute to meetings when required Build working relationships with JDO stakeholders, delivery teams and construction partners to facilitate administrative best practice Use your keen eye for detail to present healthy challenge Deliver accurate information to the Technical Managers Challenge the status quo and always look for improvements Knowledge & Skills Essential You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level. You will need to: Have a growth mindset Be resilient, adaptable and have a willingness to learn and develop Understand an individual level of knowledge and where to receive guidance Be able to work and act autonomously Be pragmatic and practical in your approach to developing solutions Be able to demonstrate an ability to resolve issues of high complexity/risk in own technical discipline/area autonomously and contribute to the substantiation of the safety case where required Be a competent user of Microsoft software Have the ability listen to technical information and support others to speak in Plain English Qualifications & Experience Essential Admin or coordination experience Well organised and able to track actions and documents Comfortable dealing with contractors and internal teams Able to produce simple weekly updates Able to create and update presentation slides for team meetings Confident organising meetings and managing diaries Good general IT skills (Outlook, Word, Excel, PowerPoint) Desirable Previous experience working in the Nuclear Industry Experience in a technical, engineering, or site environment Exposure to audits, surveillance, or SQEP activities Experience supporting engineers or technical teams Application Information: If this sounds of interest, please APPLY NOW with your CV and a cover letter highlighting your suitability for this exciting role. Good Luck! This vacancy is being advertised by Rullion Ltd acting as an employment business. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Thanks Rullion Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Apr 29, 2026
Contractor
We have a current opportunity for a Technical Support Assiast on a contract basis. The position will be based in Hinkley Point C. For further information about this position please apply. Role: Technical Support Analyst Position: Contract Location: Hinkley Point C, Bridgwater, Somerset Days on Site: 5 Duration: Approx until 31st Dec 2026 Pay: up to 180 PAYE - 250 Umbrella/ per day DOE Principal Accountabilities As a Technical Support Assistant you will: Be an organised motivated individual able to communicate clearly and effectively with a variety of stakeholders Be proactive in everything you do Attend and actively contribute to meetings when required Build working relationships with JDO stakeholders, delivery teams and construction partners to facilitate administrative best practice Use your keen eye for detail to present healthy challenge Deliver accurate information to the Technical Managers Challenge the status quo and always look for improvements Knowledge & Skills Essential You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level. You will need to: Have a growth mindset Be resilient, adaptable and have a willingness to learn and develop Understand an individual level of knowledge and where to receive guidance Be able to work and act autonomously Be pragmatic and practical in your approach to developing solutions Be able to demonstrate an ability to resolve issues of high complexity/risk in own technical discipline/area autonomously and contribute to the substantiation of the safety case where required Be a competent user of Microsoft software Have the ability listen to technical information and support others to speak in Plain English Qualifications & Experience Essential Admin or coordination experience Well organised and able to track actions and documents Comfortable dealing with contractors and internal teams Able to produce simple weekly updates Able to create and update presentation slides for team meetings Confident organising meetings and managing diaries Good general IT skills (Outlook, Word, Excel, PowerPoint) Desirable Previous experience working in the Nuclear Industry Experience in a technical, engineering, or site environment Exposure to audits, surveillance, or SQEP activities Experience supporting engineers or technical teams Application Information: If this sounds of interest, please APPLY NOW with your CV and a cover letter highlighting your suitability for this exciting role. Good Luck! This vacancy is being advertised by Rullion Ltd acting as an employment business. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Thanks Rullion Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Deputy Head of Assessment - Governance and Policy London £50,956 Working hours full time (35 hours a week) - you ll agree your working pattern with your manager (core working hours are 10:00 - 16:00). Location London, hybrid homeworking (minimum 6 days a month in office) Are you a strategic thinker with a passion for medical education? Do you have experience of managing a team and working with external stakeholders? If so, this could be the role for you! The postholder will work closely with a team of data analysts, policy officers and committee administrators, along with volunteer clinicians, to ensure that MRCP(UK) examinations adhere to regulatory requirements and meet academic objectives. Key Responsibilities within this role include: Managing a multi-disciplinary team to ensure that the high standards of MRCP(UK) examinations are maintained Supporting and deputising for the Head of Assessment Governance and Policy Responsibility for overseeing key regulatory processes, including appeals, misconduct and reasonable adjustments Writing reports, policy documents, and regulations Attending meetings examining board and committee meetings Working closely with volunteer clinicians. Their ideal Candidate will have: Proven experience in team management and development Strong ability to organise workloads effectively and meet deadlines A track record of successfully managing change Outstanding verbal and written communication skills Experience in a similar role (e.g., in an education or e-learning environment) would be advantageous Closing date: 18 May 2026 Interviewing date: TBC Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. Our client is all about their people their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.
Apr 27, 2026
Full time
Deputy Head of Assessment - Governance and Policy London £50,956 Working hours full time (35 hours a week) - you ll agree your working pattern with your manager (core working hours are 10:00 - 16:00). Location London, hybrid homeworking (minimum 6 days a month in office) Are you a strategic thinker with a passion for medical education? Do you have experience of managing a team and working with external stakeholders? If so, this could be the role for you! The postholder will work closely with a team of data analysts, policy officers and committee administrators, along with volunteer clinicians, to ensure that MRCP(UK) examinations adhere to regulatory requirements and meet academic objectives. Key Responsibilities within this role include: Managing a multi-disciplinary team to ensure that the high standards of MRCP(UK) examinations are maintained Supporting and deputising for the Head of Assessment Governance and Policy Responsibility for overseeing key regulatory processes, including appeals, misconduct and reasonable adjustments Writing reports, policy documents, and regulations Attending meetings examining board and committee meetings Working closely with volunteer clinicians. Their ideal Candidate will have: Proven experience in team management and development Strong ability to organise workloads effectively and meet deadlines A track record of successfully managing change Outstanding verbal and written communication skills Experience in a similar role (e.g., in an education or e-learning environment) would be advantageous Closing date: 18 May 2026 Interviewing date: TBC Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. Our client is all about their people their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.
IT Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs) click apply for full job details
Apr 24, 2026
Full time
IT Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs) click apply for full job details
1st Line Service Desk Analyst ROLE PURPOSE The 1st Line Service Desk Analyst is the first point of contact for Oak Furnitureland colleagues who need IT support. The analyst logs, triages and resolves most incidents and service requests, keeps users informed throughout the process and hands over complex issues to 2nd Line support with clear notes. Accurate ticket data, clear communication and concise "how-to" guides drive fast resolution and high customer satisfaction. This role is be based in our Swindon head office 5 days a week and includes Saturday morning cover on a rota basis (half-day about once every four weeks) with time off in lieu. CORE RESPONSIBILITIES Receive and log all calls, emails and self-service tickets within service-level targets, assigning correct priority and category. Resolve routine requests such as password resets, MFA unlocks, starter and leaver account actions, printer queue clears, VPN issues and common Microsoft 365 problems. Build or re-image Windows laptops, troubleshoot peripherals and phones, reinstall standard applications and verify basic network connectivity. Provide regular status updates, set clear expectations on resolution times and confirm user satisfaction before closing tickets. Escalate unresolved or complex incidents to 2nd Line with diagnostics, steps taken and user-impact notes. Create or update quick-reference guides whenever new fixes are identified to assist colleagues and improve service efficiency. ESSENTIAL SKILLS AND EXPERIENCE Customer-centred mindset with a genuine desire to help colleagues. Clear, confident communicator able to explain technical issues in plain language. Logical problem-solver who stays calm under pressure and manages multiple priorities. High attention to detail when recording ticket data and following procedures. Proactive team player who shares knowledge and suggests service improvements. Experience in a customer-facing IT support or service-desk role. Strong troubleshooting and fault-finding abilities. Excellent verbal and written communication skills. DESIRABLE SKILLS AND EXPERIENCE Working knowledge of Windows 10/11, Microsoft 365 and Active Directory user management. Familiarity with an IT service-management or ticketing tool. ITIL Foundation certification. Exposure to basic networking concepts such as TCP IP, DNS and DHCP. Experience with Intune or another mobile-device-management platform. Understating of endpoint-security best practice. Full training and support will be offered to the successful candidate and would suit a person who has experience in a customer-facing IT support or service-desk role, looking to further develop their skills in 1st line support. BENEFITS Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation Life assurance: free cover of a minimum of two times your annual salary 25 days holiday Birthday: an additional day off for you to celebrate your birthday Pension: 4% employee contribution matched by the company Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays Free on-site parking
Apr 18, 2026
Full time
1st Line Service Desk Analyst ROLE PURPOSE The 1st Line Service Desk Analyst is the first point of contact for Oak Furnitureland colleagues who need IT support. The analyst logs, triages and resolves most incidents and service requests, keeps users informed throughout the process and hands over complex issues to 2nd Line support with clear notes. Accurate ticket data, clear communication and concise "how-to" guides drive fast resolution and high customer satisfaction. This role is be based in our Swindon head office 5 days a week and includes Saturday morning cover on a rota basis (half-day about once every four weeks) with time off in lieu. CORE RESPONSIBILITIES Receive and log all calls, emails and self-service tickets within service-level targets, assigning correct priority and category. Resolve routine requests such as password resets, MFA unlocks, starter and leaver account actions, printer queue clears, VPN issues and common Microsoft 365 problems. Build or re-image Windows laptops, troubleshoot peripherals and phones, reinstall standard applications and verify basic network connectivity. Provide regular status updates, set clear expectations on resolution times and confirm user satisfaction before closing tickets. Escalate unresolved or complex incidents to 2nd Line with diagnostics, steps taken and user-impact notes. Create or update quick-reference guides whenever new fixes are identified to assist colleagues and improve service efficiency. ESSENTIAL SKILLS AND EXPERIENCE Customer-centred mindset with a genuine desire to help colleagues. Clear, confident communicator able to explain technical issues in plain language. Logical problem-solver who stays calm under pressure and manages multiple priorities. High attention to detail when recording ticket data and following procedures. Proactive team player who shares knowledge and suggests service improvements. Experience in a customer-facing IT support or service-desk role. Strong troubleshooting and fault-finding abilities. Excellent verbal and written communication skills. DESIRABLE SKILLS AND EXPERIENCE Working knowledge of Windows 10/11, Microsoft 365 and Active Directory user management. Familiarity with an IT service-management or ticketing tool. ITIL Foundation certification. Exposure to basic networking concepts such as TCP IP, DNS and DHCP. Experience with Intune or another mobile-device-management platform. Understating of endpoint-security best practice. Full training and support will be offered to the successful candidate and would suit a person who has experience in a customer-facing IT support or service-desk role, looking to further develop their skills in 1st line support. BENEFITS Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation Life assurance: free cover of a minimum of two times your annual salary 25 days holiday Birthday: an additional day off for you to celebrate your birthday Pension: 4% employee contribution matched by the company Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays Free on-site parking
A leading furniture retailer based in Swindon is seeking a 1st Line Service Desk Analyst to provide IT support to its colleagues. The role involves logging and resolving incidents, ensuring customer satisfaction, and escalating complex issues. The ideal candidate will exhibit a customer-centred mindset, have strong troubleshooting abilities, and excel in both verbal and written communication. The position includes essential benefits such as employee discounts, life assurance, and a pension plan.
Apr 17, 2026
Full time
A leading furniture retailer based in Swindon is seeking a 1st Line Service Desk Analyst to provide IT support to its colleagues. The role involves logging and resolving incidents, ensuring customer satisfaction, and escalating complex issues. The ideal candidate will exhibit a customer-centred mindset, have strong troubleshooting abilities, and excel in both verbal and written communication. The position includes essential benefits such as employee discounts, life assurance, and a pension plan.
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers. Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management. Your primary activities will include: Providing 1st and 2nd line support for the ECHO application Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA Escalating issues to 2nd / 3rd line support, and other departments where necessary Troubleshooting and verifying issues raised. You will have the following experience and skills: BSc. in IT, equivalent degree or experience Excellent written, verbal and interpersonal communication skills Self-managing and organised Willingness to learn with an interest in technology Any of the following would be an advantage: Excellent SQL knowledge Extensive API knowledge Previous history in customer-facing roles Previous history with web-based systems Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other
Apr 17, 2026
Full time
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers. Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management. Your primary activities will include: Providing 1st and 2nd line support for the ECHO application Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA Escalating issues to 2nd / 3rd line support, and other departments where necessary Troubleshooting and verifying issues raised. You will have the following experience and skills: BSc. in IT, equivalent degree or experience Excellent written, verbal and interpersonal communication skills Self-managing and organised Willingness to learn with an interest in technology Any of the following would be an advantage: Excellent SQL knowledge Extensive API knowledge Previous history in customer-facing roles Previous history with web-based systems Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other
1st Line Technical Support Analyst: Bristol-Based Role Role Summary As a 1st Line Technical Support Analyst, you are the first point of contact for clients requiring IT assistance within our Managed Service Provider (MSP) environment. Your primary responsibility is to deliver exceptional customer service, achieve high first-time-fix rates, and ensure incidents and service requests are handled swiftly, professionally, and in alignment with our SLAs. Site visits may occasionally be required as an exception rather than a routine responsibility, typically for simple troubleshooting or hardware swaps when remote resolution is not possible. This may also include a full-day on-site for one of our customers. Key Responsibilities Act as the first point of contact for all incoming technical issues. Troubleshoot and resolve common IT issues, including login failures, software errors, hardware faults, and network connectivity. Perform structured triage and capture accurate information. Aim for high first-time fix rates. Escalate unresolved issues with clear notes. Handle account creation, password resets, mailbox updates, and software installations. Customer Experience & Communication Communicate clearly with users. Provide ticket updates and maintain ownership. Operational & Platform Tasks Use PSA/RMM tools, action monitoring alerts, support maintenance tasks, and maintain asset records. Create/update knowledge articles. Flag recurring issues. Technical Skills Microsoft 365 admin Active Directory Basic networking (DNS, DHCP, VPN, Wi-Fi) Remote tools & PSA platforms Endpoint security principles Soft Skills Calm under pressure Strong organisation and prioritisation Listening & problem solving Team player with a growth mindset KPIs First-time fix rate SLA adherence CSAT feedback
Apr 17, 2026
Full time
1st Line Technical Support Analyst: Bristol-Based Role Role Summary As a 1st Line Technical Support Analyst, you are the first point of contact for clients requiring IT assistance within our Managed Service Provider (MSP) environment. Your primary responsibility is to deliver exceptional customer service, achieve high first-time-fix rates, and ensure incidents and service requests are handled swiftly, professionally, and in alignment with our SLAs. Site visits may occasionally be required as an exception rather than a routine responsibility, typically for simple troubleshooting or hardware swaps when remote resolution is not possible. This may also include a full-day on-site for one of our customers. Key Responsibilities Act as the first point of contact for all incoming technical issues. Troubleshoot and resolve common IT issues, including login failures, software errors, hardware faults, and network connectivity. Perform structured triage and capture accurate information. Aim for high first-time fix rates. Escalate unresolved issues with clear notes. Handle account creation, password resets, mailbox updates, and software installations. Customer Experience & Communication Communicate clearly with users. Provide ticket updates and maintain ownership. Operational & Platform Tasks Use PSA/RMM tools, action monitoring alerts, support maintenance tasks, and maintain asset records. Create/update knowledge articles. Flag recurring issues. Technical Skills Microsoft 365 admin Active Directory Basic networking (DNS, DHCP, VPN, Wi-Fi) Remote tools & PSA platforms Endpoint security principles Soft Skills Calm under pressure Strong organisation and prioritisation Listening & problem solving Team player with a growth mindset KPIs First-time fix rate SLA adherence CSAT feedback
A Managed Service Provider in Bristol seeks a 1st Line Technical Support Analyst to provide exceptional IT assistance, ensuring high first-time-fix rates. As the first point of contact, you will troubleshoot IT issues and escalate as necessary while maintaining clear communication with clients. Strong skills in Microsoft 365, Active Directory, and networking are required, alongside excellent soft skills. This role promises a dynamic work environment focused on customer service excellence.
Apr 16, 2026
Full time
A Managed Service Provider in Bristol seeks a 1st Line Technical Support Analyst to provide exceptional IT assistance, ensuring high first-time-fix rates. As the first point of contact, you will troubleshoot IT issues and escalate as necessary while maintaining clear communication with clients. Strong skills in Microsoft 365, Active Directory, and networking are required, alongside excellent soft skills. This role promises a dynamic work environment focused on customer service excellence.
Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info.
Apr 16, 2026
Full time
Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info.
Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution. What happens when you know you're inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We're not expected to earn it, but we are expected not to break it. We're trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that 'can' doesn't always mean you 'should'. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our Financial Crimes Operations Models Management team as a Blockchain & Fraud Models Analyst? Reporting to the Models Management Senior Manager, you will specialise in developing and maintaining the monitoring controls of blockchain-based products and screening fraudulent payments. Your role includes: Design, develop, tune and maintain rules and models for blockchain transaction monitoring and fraudulent payment screening, ensuring strong risk coverage and operational efficiency, to support new products and clients Analyse blockchain and payment transaction behaviour to identify emerging financial crime typologies, including cross chain activity, high risk wallet exposure and transaction velocity risks Optimise monitoring performance by working closely with data scientists, engineers and compliance teams, enhancing rule logic, thresholds and outputs Own the ongoing effectiveness monitoring of rules and models, including rule health metrics, dashboards and regular performance reporting Conduct root cause analysis on monitoring incidents and model performance issues, recommending and implementing data driven improvements Partner with 1st and 2nd Line of Defence teams and external vendors to ensure monitoring controls are well calibrated, documented and aligned to risk appetite Contribute to strategic initiatives that enhance the organisation's financial crime analytics capabilities, particularly across blockchain and innovative payment products What you'll bring: Strong subject matter expertise in fraud and blockchain monitoring, including rules, typologies, detection approaches and vendor tooling A solid understanding of blockchain use cases and risks, such as digital asset trading, stablecoins, mixers and evasion techniques Experience designing and tuning transaction monitoring or fraud rules to balance effectiveness and efficiency Knowledge of banking payment products and their fraud risk profiles (e.g. transfers, cards, mobile and app based payments) Strong analytical capability, with high attention to detail and the ability to interpret data to distinguish normal versus abnormal behaviour Confidence communicating complex monitoring approaches and findings to non technical stakeholders across technology and business teams A proactive, curious mindset with the ability to identify data quality issues and continuously improve financial crime controls Regretfully we are not able to sponsor applicants for immigration purposes at the current time. What makes a great ClearBank team member? Does this sound like you? You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank; You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you're your colleagues and customers: you really, genuinely care; You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate; 'I' before 'we', isn't in your vocabulary If this sounds like you then we encourage you to dust off that CV and apply! What we offer in return: We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance. Offices - Work in a way that works for you - whether that's in the London office, at home, or hybrid. Holiday - 27 days of annual leave per year, plus bank holidays. Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. Socials - Regular social events open to all. Holiday swap - Option to swap your bank holidays to any other day of your choice. Wellbeing - 24/7 employee assistance programme including mental health support, life assurance and income protection. Bigger than ClearBank - Take a couple of days per year to do something that matters to you. Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts. Family - Enhanced family-friendly leave. Personal development - We offer personal development budgets, opportunities to take part in role related training and unlimited LinkedIn Learning. And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech bank fit for the future. A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes. Offer: Congratulations! Get ready to transform banking forever! Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon! Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you . click apply for full job details
Apr 16, 2026
Full time
Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution. What happens when you know you're inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We're not expected to earn it, but we are expected not to break it. We're trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that 'can' doesn't always mean you 'should'. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our Financial Crimes Operations Models Management team as a Blockchain & Fraud Models Analyst? Reporting to the Models Management Senior Manager, you will specialise in developing and maintaining the monitoring controls of blockchain-based products and screening fraudulent payments. Your role includes: Design, develop, tune and maintain rules and models for blockchain transaction monitoring and fraudulent payment screening, ensuring strong risk coverage and operational efficiency, to support new products and clients Analyse blockchain and payment transaction behaviour to identify emerging financial crime typologies, including cross chain activity, high risk wallet exposure and transaction velocity risks Optimise monitoring performance by working closely with data scientists, engineers and compliance teams, enhancing rule logic, thresholds and outputs Own the ongoing effectiveness monitoring of rules and models, including rule health metrics, dashboards and regular performance reporting Conduct root cause analysis on monitoring incidents and model performance issues, recommending and implementing data driven improvements Partner with 1st and 2nd Line of Defence teams and external vendors to ensure monitoring controls are well calibrated, documented and aligned to risk appetite Contribute to strategic initiatives that enhance the organisation's financial crime analytics capabilities, particularly across blockchain and innovative payment products What you'll bring: Strong subject matter expertise in fraud and blockchain monitoring, including rules, typologies, detection approaches and vendor tooling A solid understanding of blockchain use cases and risks, such as digital asset trading, stablecoins, mixers and evasion techniques Experience designing and tuning transaction monitoring or fraud rules to balance effectiveness and efficiency Knowledge of banking payment products and their fraud risk profiles (e.g. transfers, cards, mobile and app based payments) Strong analytical capability, with high attention to detail and the ability to interpret data to distinguish normal versus abnormal behaviour Confidence communicating complex monitoring approaches and findings to non technical stakeholders across technology and business teams A proactive, curious mindset with the ability to identify data quality issues and continuously improve financial crime controls Regretfully we are not able to sponsor applicants for immigration purposes at the current time. What makes a great ClearBank team member? Does this sound like you? You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank; You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you're your colleagues and customers: you really, genuinely care; You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate; 'I' before 'we', isn't in your vocabulary If this sounds like you then we encourage you to dust off that CV and apply! What we offer in return: We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance. Offices - Work in a way that works for you - whether that's in the London office, at home, or hybrid. Holiday - 27 days of annual leave per year, plus bank holidays. Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. Socials - Regular social events open to all. Holiday swap - Option to swap your bank holidays to any other day of your choice. Wellbeing - 24/7 employee assistance programme including mental health support, life assurance and income protection. Bigger than ClearBank - Take a couple of days per year to do something that matters to you. Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts. Family - Enhanced family-friendly leave. Personal development - We offer personal development budgets, opportunities to take part in role related training and unlimited LinkedIn Learning. And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech bank fit for the future. A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes. Offer: Congratulations! Get ready to transform banking forever! Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon! Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you . click apply for full job details
A technology service provider is seeking an IT 1st Line Support Analyst based in Uxbridge. This full-time role offers exposure to real-world IT systems and user support processes. You will provide first-line support, address common technical issues, and assist with user account management in a friendly environment. Offering up to £26,000 per annum and extensive learning opportunities, this position is perfect for someone eager to advance their IT career.
Apr 14, 2026
Full time
A technology service provider is seeking an IT 1st Line Support Analyst based in Uxbridge. This full-time role offers exposure to real-world IT systems and user support processes. You will provide first-line support, address common technical issues, and assist with user account management in a friendly environment. Offering up to £26,000 per annum and extensive learning opportunities, this position is perfect for someone eager to advance their IT career.
Job Profile If you are enthusiastic, committed and looking to apply what you've learned to real world financial experience, we have a role for you. Our global markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Your work and contributions will be valuable to the team from the start. Job Summary As an Intern in the Markets team, you will spend your time exploring the sophisticated financial solutions we deliver across asset classes. The skills you develop and the professional network you build and support will serve as a solid foundation for your career. Dedicated instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organisation today and our exciting plans for tomorrow. We'll teach you technical and practical skills that will help suitably prepare you for your desk. The off cycle internship is a 3 6 month programme offered in select European locations, with intakes in each quarter of the year and is a pipeline to the full analyst programme for the next available intake once your internship has been completed successfully. The programme is an opportunity to take your career to the next level through hands on experience, relevant skills training and valuable professional networking. Based on your personal and collaborative achievements, those who successfully complete the program may receive offers of full time employment for the analyst programme. Job Responsibilities Support senior colleagues with key research, evaluation and preparatory work. Monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Required Qualifications, Capabilities and Skills Graduation date from June 2025 through to October 2026. Proficient verbal and written communication skills for the country to which you are applying. Willing to take on some responsibility and manage your own projects in collaboration with your colleagues. Interest in global financial markets. Investigative and quantitative skills, flexibility, and attention to detail. Enjoy and thrive in a collaborative environment. Well rounded academic background that includes details of extra curricular positions. To be eligible for an off cycle internship, you need to have graduated if you have read your degree in the UK, or experience must be part of your degree programme if studying in mainland Europe or the Middle East. Preferred Qualifications, Capabilities and Skills For our Trading and Structuring tracks, it is useful to enjoy numerical and quantitative work. Not all hiring desks require specific languages, however there will be some that do. Please ensure you accurately list your language fluency skills on your application form to help us identify the most appropriate opportunities for you. We recommend that you apply to one Markets program only. Application Deadline Monday 31st August 2026 About Us JPMorgan Chase has operated in Europe for nearly 200 years and has a sophisticated local market presence across Europe, the Middle East and Africa (EMEA). Within the region, JPMorgan Chase has an unparalleled client base and leadership across the spectrum of financial services products. The regional head office in London is complemented by a strong regional footprint, with offices in all major financial centres. What You Can Expect As part of the application process, you will be asked to preference (where available) two of the four tracks within Markets (Trading, Structuring & Origination, Sales or Research). Make sure that you are familiar with the roles, responsibilities and skillsets required for each track to ensure suitability before submitting your two preferences. This process will also involve you providing details on all fluent languages, your graduation dates and availability. This is a pooled recruitment process whereby you will be considered for available roles that are to be recruited during your availability. Roles are recruited for quarterly with start dates in Q1 January, Q2 April, Q3 July and Q4 October. Assessment Centres would usually take place at least four months before any of the four quarterly start dates. Available Tracks Our Global Markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Trading at J.P. Morgan is a unique insight into global markets - we provide liquidity to clients in all major asset classes and pride ourselves on our fast execution, market share and e trading platforms. A trader's role is to respond to and encourage client enquiries, manage the resulting risk, and understand and respond to market moving events. Trading is detail focused, mentally stimulating and requires detailed evaluations. Structuring & Origination within Markets is a hybrid group inclusive of Sales, Trading and Banking. J.P. Morgan has a dedicated team of professionals servicing the structured product requirements of our clients. The team offers a broad range of innovative investor products, liability management and hedging solutions. J.P. Morgan offers a wide range of derivatives products to institutional investors, distributors, corporates and private investors. Sales teams help corporate and institutional clients navigate the breadth of J.P. Morgan's product offerings across Markets and Platform Services, focusing on matching the firm's resources to our clients' needs. The Sales community build relationships with clients and package tailor made solutions that meet the needs of a wide array of clients. To make this distinction possible, salespeople have a wide knowledge of multiple products, and proactively engage with clients and suggest trade ideas. A salesperson typically has collaborative communication and interpersonal skills, an investigative mind, is a capable multi tasker and team orientated. Digital Markets: This role requires a strategic thinker with an interest in digital assets, operational flows and the ability to collaborate effectively with cross functional teams. You will support and manage digital asset projects within our Digital Markets division. You will be responsible for coordinating initiatives related to intraday repo, other digital assets trading initiatives and wider engagement with market infrastructures on digital asset topics, ensuring alignment with business objectives and regulatory requirements. You will develop and execute product strategies that drive innovation and growth in digital markets, engaging with market infrastructures and external partners to advance digital asset initiatives and foster industry collaboration in support of the wider markets digital asset agenda. Across all tracks, you'll support senior colleagues with important research, analysis and preparatory work. You will monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Your work and contributions will be valuable to the team from the start. Expert instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organization today and our ambitious plans for tomorrow. We'll teach you technical and practical skills that will help you hit the ground running. At JPMorgan Chase, we equip our Markets teams with the skills to thrive in a data driven and evolving business environment. New analysts and associates receive training in coding and data analysis, enabling them to create tools that automate tasks and improve decision making. Our focus on learning fosters innovation and adaptability, helping our teams succeed for our clients. Join us to be part of a team that values growth and excellence in the dynamic world of markets. What's Next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it's important to complete all relevant application questions so we have as much information about you as possible. To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to. Do not use an email address with ".edu or .ac.uk" extension as doing so could result in delays receiving updates regarding your candidacy. After you confirm your application, we will review it to establish suitability for the role you have applied for. If you are advanced to the next step of the process, you'll receive an email invitation to complete a video interview with an integrated mathematics test, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers . click apply for full job details
Apr 08, 2026
Full time
Job Profile If you are enthusiastic, committed and looking to apply what you've learned to real world financial experience, we have a role for you. Our global markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Your work and contributions will be valuable to the team from the start. Job Summary As an Intern in the Markets team, you will spend your time exploring the sophisticated financial solutions we deliver across asset classes. The skills you develop and the professional network you build and support will serve as a solid foundation for your career. Dedicated instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organisation today and our exciting plans for tomorrow. We'll teach you technical and practical skills that will help suitably prepare you for your desk. The off cycle internship is a 3 6 month programme offered in select European locations, with intakes in each quarter of the year and is a pipeline to the full analyst programme for the next available intake once your internship has been completed successfully. The programme is an opportunity to take your career to the next level through hands on experience, relevant skills training and valuable professional networking. Based on your personal and collaborative achievements, those who successfully complete the program may receive offers of full time employment for the analyst programme. Job Responsibilities Support senior colleagues with key research, evaluation and preparatory work. Monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Required Qualifications, Capabilities and Skills Graduation date from June 2025 through to October 2026. Proficient verbal and written communication skills for the country to which you are applying. Willing to take on some responsibility and manage your own projects in collaboration with your colleagues. Interest in global financial markets. Investigative and quantitative skills, flexibility, and attention to detail. Enjoy and thrive in a collaborative environment. Well rounded academic background that includes details of extra curricular positions. To be eligible for an off cycle internship, you need to have graduated if you have read your degree in the UK, or experience must be part of your degree programme if studying in mainland Europe or the Middle East. Preferred Qualifications, Capabilities and Skills For our Trading and Structuring tracks, it is useful to enjoy numerical and quantitative work. Not all hiring desks require specific languages, however there will be some that do. Please ensure you accurately list your language fluency skills on your application form to help us identify the most appropriate opportunities for you. We recommend that you apply to one Markets program only. Application Deadline Monday 31st August 2026 About Us JPMorgan Chase has operated in Europe for nearly 200 years and has a sophisticated local market presence across Europe, the Middle East and Africa (EMEA). Within the region, JPMorgan Chase has an unparalleled client base and leadership across the spectrum of financial services products. The regional head office in London is complemented by a strong regional footprint, with offices in all major financial centres. What You Can Expect As part of the application process, you will be asked to preference (where available) two of the four tracks within Markets (Trading, Structuring & Origination, Sales or Research). Make sure that you are familiar with the roles, responsibilities and skillsets required for each track to ensure suitability before submitting your two preferences. This process will also involve you providing details on all fluent languages, your graduation dates and availability. This is a pooled recruitment process whereby you will be considered for available roles that are to be recruited during your availability. Roles are recruited for quarterly with start dates in Q1 January, Q2 April, Q3 July and Q4 October. Assessment Centres would usually take place at least four months before any of the four quarterly start dates. Available Tracks Our Global Markets teams operate in all major financial markets and develop sophisticated financial solutions to help clients manage risk, increase returns and solve complex financial problems. Globally, we hold key positions across all major financial markets. This approach means you'll be part of an energetic team, helping to solve a range of stimulating and interesting business issues. Trading at J.P. Morgan is a unique insight into global markets - we provide liquidity to clients in all major asset classes and pride ourselves on our fast execution, market share and e trading platforms. A trader's role is to respond to and encourage client enquiries, manage the resulting risk, and understand and respond to market moving events. Trading is detail focused, mentally stimulating and requires detailed evaluations. Structuring & Origination within Markets is a hybrid group inclusive of Sales, Trading and Banking. J.P. Morgan has a dedicated team of professionals servicing the structured product requirements of our clients. The team offers a broad range of innovative investor products, liability management and hedging solutions. J.P. Morgan offers a wide range of derivatives products to institutional investors, distributors, corporates and private investors. Sales teams help corporate and institutional clients navigate the breadth of J.P. Morgan's product offerings across Markets and Platform Services, focusing on matching the firm's resources to our clients' needs. The Sales community build relationships with clients and package tailor made solutions that meet the needs of a wide array of clients. To make this distinction possible, salespeople have a wide knowledge of multiple products, and proactively engage with clients and suggest trade ideas. A salesperson typically has collaborative communication and interpersonal skills, an investigative mind, is a capable multi tasker and team orientated. Digital Markets: This role requires a strategic thinker with an interest in digital assets, operational flows and the ability to collaborate effectively with cross functional teams. You will support and manage digital asset projects within our Digital Markets division. You will be responsible for coordinating initiatives related to intraday repo, other digital assets trading initiatives and wider engagement with market infrastructures on digital asset topics, ensuring alignment with business objectives and regulatory requirements. You will develop and execute product strategies that drive innovation and growth in digital markets, engaging with market infrastructures and external partners to advance digital asset initiatives and foster industry collaboration in support of the wider markets digital asset agenda. Across all tracks, you'll support senior colleagues with important research, analysis and preparatory work. You will monitor markets, develop trade ideas, conduct portfolio reviews, and learn about the solutions and products we offer for clients to manage any market conditions. Your work and contributions will be valuable to the team from the start. Expert instructors and JPMorgan Chase professionals will teach you about our history, the scale and scope of our organization today and our ambitious plans for tomorrow. We'll teach you technical and practical skills that will help you hit the ground running. At JPMorgan Chase, we equip our Markets teams with the skills to thrive in a data driven and evolving business environment. New analysts and associates receive training in coding and data analysis, enabling them to create tools that automate tasks and improve decision making. Our focus on learning fosters innovation and adaptability, helping our teams succeed for our clients. Join us to be part of a team that values growth and excellence in the dynamic world of markets. What's Next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it's important to complete all relevant application questions so we have as much information about you as possible. To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to. Do not use an email address with ".edu or .ac.uk" extension as doing so could result in delays receiving updates regarding your candidacy. After you confirm your application, we will review it to establish suitability for the role you have applied for. If you are advanced to the next step of the process, you'll receive an email invitation to complete a video interview with an integrated mathematics test, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers . click apply for full job details
