13 jobs found

IT Vendor Governance Lead Contract Dublin City Centre (2 days) 12 Month Contract Immediate Start We are working with a large enterprise organisation currently undergoing a significant technology sourcing and supplier management transformation. They are looking to bring in an experienced Vendor Strategy & Governance specialist to help design and embed a modern vendor management framework across their technology supplier ecosystem. This is a key role focused on building governance structures, improving supplier performance, and creating scalable vendor management processes across multiple teams and stakeholders. The Role Design and implement end-to-end vendor management processes across technology suppliers Establish vendor governance frameworks covering operational, tactical and strategic layers Define vendor engagement models, escalation paths and operating procedures Build vendor performance frameworks including KPIs, SLAs, reporting dashboards and scorecards Work closely with IT, procurement, finance and service owners to improve supplier oversight Lead workshops and stakeholder engagement to drive adoption of new governance processes Ensure vendor performance, risk and compliance issues are tracked and managed effectively Identify opportunities to improve vendor management through automation, tooling and data insights Requirements 10+ years experience in vendor management, IT service management, sourcing or service delivery Strong understanding of ITSM frameworks (ITIL or similar) Experience designing or implementing vendor governance and operating models Proven experience building performance frameworks and reporting structures Strong stakeholder engagement skills across technical and business teams Experience working within large, complex organisations Nice to have Background in supplier management, procurement or commercial negotiations Experience working within multi-vendor environments or transformation programmes ITIL certification or similar

Title: Service Assurance Specialist Contract Length: 3 Months ASAP Start Day Rate: £500 pd to £550 pd (Inside IR35) Hybrid: 2 days on site (Cambridge) Overview Experienced IT Service Management professional responsible for leading service assurance and transition processes, ensuring new and evolving services meet high-quality standards and are delivered effectively into live operations. Key Responsibilities Primarily focused on BAU service assurance and transition activities Involvement in features and product support within live environments Lead the design, governance, and continuous improvement of service assurance and transition processes. Define and track performance metrics to drive efficiency, quality, and process maturity. Support delivery teams and stakeholders in applying ITSM best practices across projects. Ensure services are production-ready through collaboration, validation, and effective Early Life Support (ELS) planning. Support the process of accepting services into live environments, ensuring all entry criteria are met. Work closely with Project Managers (PMs), who own the service design, to validate readiness for go-live. Review and assure go-live checklists provided by PMs, confirming all requirements are completed. Verify that service readiness and ELS criteria are fully met before transition into live. Provide Level 1 support and contribute to ongoing service stability post go-live. Focus on business-as-usual (BAU) activities, supporting live services, features, and products. Experience & Skills 10+ years' experience in IT Service Management, with leadership in service design, transition, or assurance. Strong background in service assurance and transition, with proven ability to deliver smooth go-lives. Experience in governance, compliance, and large-scale IT environments. Solid understanding of IT infrastructure, SDLC, and project delivery frameworks. Ability to ensure service readiness and seamless transition into live environments. Strong stakeholder collaboration skills, particularly working alongside Project Managers and delivery teams. ITIL 4 certification (preferred).

A leading recruitment agency in the UK is looking for a Service Assurance Specialist for a 3-month contract in Cambridge. The ideal candidate will have over 10 years of experience in IT Service Management, focusing on ensuring new services meet high-quality standards and smoothly transition into operations. Responsibilities include leading service assurance processes, supporting delivery teams, and defining performance metrics. Applicants should possess strong stakeholder collaboration skills and ideally hold an ITIL 4 certification.

This Team Lead role is to oversee a local regional support team on day-to-day basis including rota planning & lead L2/L3 application support for the respective production, pre-production, and test functions by Investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through enhancements and performance tuning is also required. Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support. Strong business knowledge is required for working with business teams during investigations. They need to be subject matter experts in the underlying technologies used by the applications. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications. Must be self-motivating with the ability to prioritize workload amongst the team. Key Responsibilities Support of the LSEG Post Trade / London Clearing House (LCH) applications related to SwapAgent Support of a critical element of the London financial infrastructure. Resolve Incidents and Problems Monitor ServiceNow for Incidents and ProblemsAnalyze problems and decide on suitable resolutionsApply resolutions following the LCH Change Management procedureReport status to relevant business and IT teamsRecord progress of incident resolution in ServiceNowFollow documented incident management procedures Bug fixes and enhancements to LCH products Design solutions for longer term fixes for application bugs and minor functionality enhancement requestsImplement application fixesUpdate Bitbucket with source code changes where necessaryUpdate relevant WIKI/ documentation with changesCo-ordinate the Release process for new releasesWork to the ITIL standard following LCH policies Building and supporting environments Configuring monitoring and logging software (Datadog preferably) on all resources of the application service Maintain working relationship with business teams and business management Out of hours support / On-call support Be available for overnight support of production services to ensure successful completion of processingRespond to overnight calls and deal with issuesSupport weekend releases and maintenance workParticipate in Production out of hours activities such as Disaster Recovery exercises Consultancy Provide consultancy during bug fixes, design and implementationAct as subject matter experts for the application and the relevant business domain Assist in project related work Carry out requirements as defined by project team Quality check potential changes Review development release packages prior to production deploymentProvide benefit of experience in the business area and application PERSON SPECIFICATION Education: Degree educated, preferably in a technical discipline Required skills and experience Strong UNIX/Linux System Administration skills ( RHCSA certification preferred ) Good SQL Coding skills ( Oracle SQL ) Scripting skills ( Shell scripting, Python ) Exposure to DevOps and related Technologies : CI/CD , Jenkins , Ansible Exposure to AWS Cloud Technologies ( EC2, EBS, RDS, VPC) Experience in Configuring and monitoring using DataDog Exposure to the Murex (Preferred) Exposure to XML / Oracle Database /SQL Experience with IBM MQ ( Preferred ) Knowledge of Network Diagnostics & Web Servers Hands-on in version control repository (Ideally bitbucket) Control M experience ( Preferred ) Understanding of product development lifecycle and methodologies Person Specification Good communication skills Willing to adopt Hybrid working mode and work in Bangalore Office Experience in Financial or an investment banking environment. Familiarity with financial products and financial terms with ground knowledge of the IRD Asset class. Excellent analytical skills, Attention to Detail and problem-solving abilities. Experience of working in an IT support team. Strong technical background in the core technologies with multiple years of experience. Ability to communicate clearly and concisely to IT and business teams and to senior managementProud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Key Purpose of Post: Working in the Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers. This role has an emphasis on procurement support and candidates are encouraged to draw specific reference to any experience and/or expertise in this field. Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the company in line with fiscal planning. Deliver excellent customer service. Main Responsibilities of Post: Where required by a line manager, provide financial support to the IT services function. Where required by a line manager, provide procurement support to the IT services in accordance with company's financial regulations and Contract Standing orders. Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin. Follow IT Services planning and administration processes and policies. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures. Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements. Where required, supervise specialist external technical consultancy. Develop and maintain collaborative working relationships with all colleagues and with end users. Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery. Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the company. Ensure compliance with appropriate policies, procedures and guidelines with specific regard to UK public sector procurement law. Responsible for assets, equipment and materials within the ICT service undertaking. To carry out any other duties as required, which are reasonable in terms of the nature and level of the post. To support the effective planning and delivery of the company's IT procurements and ensure that such procurements are legally compliant and provide value for money. To support the company's effective contract management of IT providers ensuring legal compliance and value for money. Deputise for the Senior ISP or line manager as required. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and organisational objectives are achieved. Duties Include: Maintain oversight of incident, requests and problem lifecycles, including service level management. Interpret data, identifying meaningful trends, uncover problems and highlight opportunities for improvement. Line management responsibilities for support desk colleagues. Management of major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle. Responsible for the management of customer escalations. Ownership of priority 1 and 2 tickets, following defined processes and ensuring priority tickets are managed through to resolution. Skills and Experience: Experience and knowledge of utilising ITIL v3/v4 best practice. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. Ability to prioritise workload, balancing multiple demands while maintaining service quality. Willingness to learn and succeed. Experience managing SLAs and KPIs to ensure consistent, high quality service delivery. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within their organisation for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.

Applications Operations Analyst - LondonPermanent Hybrid Working Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: Perform system maintenance, patching, and upgrades in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime, and user engagement metrics Collaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems. To express interest or learn more, please get in touch directly. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and organisational objectives are achieved. Duties Include: Maintain oversight of incident, requests and problem lifecycles, including service level management. Interpret data, identifying meaningful trends, uncover problems and highlight opportunities for improvement. Line management responsibilities for support desk colleagues. Management of major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle. Responsible for the management of customer escalations. Ownership of priority 1 and 2 tickets, following defined processes and ensuring priority tickets are managed through to resolution. Skills and Experience: Experience and knowledge of utilising ITIL v3/v4 best practice. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. Ability to prioritise workload, balancing multiple demands while maintaining service quality. Willingness to learn and succeed. Experience managing SLAs and KPIs to ensure consistent, high quality service delivery. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Your new company An exciting opportunity has arisen for a Technical Architect/Technical Lead (Solutions Design) to join a forward-thinking and inclusive public sector environment on a permanent basis. You will play a key role in shaping, designing and delivering complex IT solutions that support strategic and operational goals across the organisation. Working closely with stakeholders, you will influence service delivery, drive best practice, and ensure that digital services are robust, secure and future-focused. Your new role Designing and implementing complex enterprise IT solutions. Leading and contributing to major infrastructure projects involving multi-agency collaboration. Providing specialist technical advice to colleagues at all levels. Supporting the development, implementation and improvement of IT policies, processes and governance. What you'll need to succeed Degree-level education or equivalent experience. Strong technical expertise with wide digital competence across infrastructure ideally with End User Computing, operating systems and networking knowledge. Proven experience delivering specialist IT services and enterprise-scale solutions. Excellent written and verbal communication skills, with the ability to build strong internal and external relationships. Ability to analyse complex problems, define appropriate solutions and manage them through to delivery. Experience providing guidance to stakeholders, including senior colleagues. Desirable: ITIL Foundation qualification Project Management qualification What you'll get in return You'll join a supportive, collaborative and inclusive community with a hybrid working ( 2 days on site per week), fantastic annual leave, generous public sector pension scheme, flexibility and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk