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At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. THE ROLE The focus of your role, as a ServiceNow Architect, will be two fold. 1. Support development of large clients' ServiceNow target architectures and roadmaps 2. Create domain architectures as part of the wider enterprise transformation roadmap You will: Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow. Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client. Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules. Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management. Contribute to customers' business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications. Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE YOUR PROFILE Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification. Experience with business process modelling tools and frameworks (e. BPMN and UML). Agile, ITIL, or project management frameworks. Experience in multi cloud environments and integration strategies. Familiarity with scripting languages for custom development within ServiceNow. WHAT YOU'LL LOVE ABOUT WORKING HERE: Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference. Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business and technology oriented environments, helping a broad range of private and public sector clients to achieve their strategic goals. Our ServiceNow Architects are part of Digital Architecture in Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multi disciplinary teams, hand in glove with our clients. Our ServiceNow ERP Architects play a pivotal role in realising clients' business outcomes. They are at the forefront of transforming clients' "Digital Core", catalysing their transformation to adaptive, autonomous businesses realising the potential of the 4th Industrial Revolution. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.

Senior EUC Engineer This is a rare opportunity to join a national organisation based in Newcastle City Centre looking for a Senior EUC Engineer for a 60- 70k role with bonus and benefits to join their internal tech ops team. You will be joining a busy tech ops function which is made up of multiple specialists - the key areas around for this are around the core EUC stack. Provide escalated support for all EUC-related incidents and service requests. Manage and maintain desktop, laptop, mobile, and virtual desktop environments (e.g., Citrix, VMware Horizon). Deploy and manage Windows OS images, software packaging, and patch management using tools like SCCM, Intune, or Autopilot. Support Microsoft 365 applications and services, including Teams, OneDrive, and Exchange Online. Collaborate with the Service Desk and Infrastructure teams to resolve complex technical issues. Contribute to EUC projects such as device refreshes, migrations, and new technology rollouts. Ensure compliance with security policies and best practices in device management. Document processes, procedures, and technical configurations. Skills & Experience Required: Proven experience in an EUC or Desktop Support Engineer role. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory. Experience with endpoint management tools (e.g., SCCM, Intune, JAMF). Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in the office a week with excellent company benefits. Apply today to find out more.

We are seeking an Applications Specialist to support Hydrocarbon Accounting systems aplications, particularly SAP FI/CO/MM integration with SCADA Lead the change and optimisation agenda for hydrocarbon accounting and production reporting using Energy Components. Operate as a hybrid Project Manager and Business Analyst. Shape scope with Operations and Finance; translate allocation and metering requirements into robust designs; and lead delivery with AMS/ISVs to land releases safely (UAT, cutover, communications and benefits). Provide light-touch Service Operations leadership as functional SME (L3 escalation and vendor coordination). Key Responsibilities Discovery & Business Analysis Run discovery with Operations/Finance; agree scope and outcomes; map AS-IS / TO-BE for allocation, reconciliation and reporting processes. Capture requirements and acceptance criteria; maintain traceability through testing and release; document functional options and impacts. Plan around month/quarter-end calendars to minimise risk to close activities. Delivery & Close Calendars Build/manage plans, RAID and release calendars; coordinate UAT, readiness, comms and training; run cutover/hypercare and track benefits. Provide clear status/risk reporting to stakeholders and PMO; log assumptions and manage change control. Integrations & Data Quality Lead outcomes across connections with plant data historians (e.g., OSIsoft PI) and Supervisory Control and Data Acquisition (SCADA), and integrations to SAP Financial Accounting/Controlling (FI/CO) / Materials Management (MM) and analytics platforms. Define data quality KPIs, exception handling patterns and recovery procedures; maintain interface contracts and runbooks. Embed Non-Functional Requirements for performance, availability and supportability; ensure solutions are supportable by operations. Regulatory, JV & Audit Design controls and documentation to meet regulatory and Joint Venture reporting expectations; maintain audit-ready evidence. Coordinate with IRM/Architecture on risk acceptance and remediation; manage data retention and evidence trails. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs/SLAs/KPIs/SIPs. Ensure clean handover to BAU with up-to-date knowledge articles and support models. Service Operations (SME / L3 coordination) Serve as functional SME and L3 escalation: triage allocation exceptions, metering anomalies and data quality issues; direct AMS/vendors to resolution. Maintain close/calendar playbooks, evidence packs and knowledge articles; drive SIPs from incident/problem reviews. Role Dimensions Direct impact on production reporting accuracy, commercial outcomes and regulatory/JV obligations. Multi-party delivery with AMS, ISVs and plant data teams; offshore data dependencies. Role Requirements 7+ years delivering change across hydrocarbon accounting/production reporting (preferably Energy Components). Strong BA/PM track record across requirements, UAT, release; familiarity with PI/SCADA and SAP FI/CO/MM integrations. Evidence-led approach to reconciliation and variance analysis; experience with audit and regulatory submissions. Excellent stakeholder management; ITIL v4/PMO governance; clear written documentation and communication. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

Problem Manager Annual Salary: London: 44,700- 47,500 Non-London: 42,900- 45,600 Location: Multiple locations including Durham (DH1), Lytham St Anne's (FY8), Glasgow (G2), and Southwark, London (SE1) 40% hybrid working Job Type: Full-time A new exciting permanent opportunity has become available working with a growing civil service organisation, specifically within their enterprise service management team, where they're looking to hire two experienced problem managers and play a pivotal role in supporting the Head of Service Operations in delivering contracted requirements related to operational and IT Services problem management. This role involves negotiating solutions with Service Providers, developing and implementing improvement initiatives, and ensuring seamless service operations during their ongoing business transformation programme. This role can be located from either of the four locations highlighted above and the salaries will be reflected whether this is London or non-London locations. Day-to-day of the role: Manage the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption. Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA/KPIs. Engage actively with supplier programme delivery and transition activities, assisting in the realisation of the SIAM function. Ensure Service Providers provide all management information as required under the contract and take responsibility for the resolution/escalation of issues. Work with internal/external stakeholders, External/Internal Audit, and Service Providers regarding specific audit actions related to Problem Management and other ITSM processes. Act as the primary interface for day-to-day liaison with Service Providers, ensuring problem classification, stakeholder notification, monitoring, and closure of problems are managed effectively. Lead Problem Management Working Groups with suppliers, reviewing performance and identifying future proactive Problem records from trends. Required Skills & Qualifications: Significant experience in a high-volume, complex operational SIAM environment, preferably within an outsourced third-party setting. Operational background with experience in digital customer operations, back office/support functions, and operational IT. Strong analytical skills with experience in analysing complex information and management information to drive decisions. Proven ability to build strong relationships with internal stakeholders and third-party suppliers/partners. Experience using Problem Management Software/Tooling, e.g., ServiceNow. Desirable: ITIL V3 certification or similar experience within a service management framework. Benefits: Competitive salary with a Civil Service pension with an average employer contribution of 28.97%. Flexible hybrid working options and a 9-day fortnight scheme. Generous annual leave - starting at 25 days, increasing to 30 days. Performance-related variable pay bonus. Enhanced maternity, paternity, adoption, and shared parental leave. Opportunities for learning and development tailored to your role. A culture encouraging inclusion and diversity. To apply for the Service Operations Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Head of Service Delivery & Deputy to Director of ICT Location: Northallerton with Hybrid working arrangements Contract: Permanent. Contractually employed by North Yorkshire Police however will also support NYFRS Hours: Full Time Salary: LS1 £66,294-£73,674 Closing Date: 9am 25th November 2025 Our Support Service functions work in collaboration across North Yorkshire Police and North Yorkshire Fire & Rescue Service, providing vital shared expertise to deliver efficient and effective service to our communities. The Opportunity As Head of ICT and Service Delivery, you will act as Deputy to the Director of ICT and a key member of the ICT Senior Management Team (ICTSMT). You will be responsible for the design, development, and implementation of a Service Management and Delivery strategy and roadmap, intrinsically linked to the priorities of policing and fire. You will lead a team of service management specialists to deliver secure, robust, effective, and user-friendly ICT support services that add real value to front-line police and fire operations. What You ll Do Lead ICT service delivery, change management, and support hubs in Northallerton, York, Scarborough, and Harrogate. Manage budgets, procurement, and vendor relationships for maximum value. Oversee end-user device refresh, cyber security, and service improvement. Chair service reviews and engage with senior stakeholders. Shape and deliver the ICT service and security strategy, ensuring compliance and resilience. Represent the organisations at local, regional, and national ICT forums. What We re Looking For Proven ICT leadership in complex, multi-site environments. Strong background in service delivery, cyber security, and public sector procurement. ITIL qualification (above foundation) or equivalent experience. Experience with IT security standards (Cyber Essentials Plus, ISO27001, NIST, etc.). Excellent communication, stakeholder management, and analytical skills. Why Join Us? Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation. The role is primarily based at our Headquarters in Northallerton, with an expected on site presence of two days per week - up to four days during the onboarding period. The location benefits from excellent transport connections, including mainline rail services and easy access to the A1 and A19. Northallerton is conveniently situated near Teesside, York, Harrogate and Leeds. We re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth: Local Government Pension Scheme secure and competitive retirement planning Salary Sacrifice Car Scheme access to affordable vehicle leasing options Generous Annual Leave 24 days rising to 30 with length of service, plus bank holidays Blue Light Discount enjoy savings at major retailers and services Flexi-Time for Staff Roles tailor your working hours to suit your lifestyle while meeting team objectives Access to Trade Union Membership opportunity to join UNISON Inclusion & Diversity Networks connect with colleagues and contribute to a culture of belonging Health & Wellbeing Services access to resources that support your physical and mental health To be considered for this role, applicants must meet the following requirements: You must have the right to work in the UK, with no restrictions on your employment Hold a full UK manual driving licence Internal applicants must have successfully completed their probation period Meet residency requirements for MV Level Vetting minimum 5 years UK residency Your Application North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers. Both organisations are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place. Safer Recruitment North Yorkshire Police and North Yorkshire Fire & Rescue Service are committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential. Ready to Apply? As part of our selection process, we ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile. Interviews are scheduled to take place: Mid December We look forward to receiving your online application.

Role: Service Desk Analyst Location: Birmingham Rate: (Apply online only) p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Accurately log, categorise, and prioritise incidents and service requests. Troubleshoot and resolve issues related to hardware, software, user accounts, and connectivity. Escalate complex issues to 2nd/3rd line support or external vendors as appropriate. Ensure timely and clear communication with users throughout the ticket lifecycle. Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and third-party suppliers to ensure seamless service delivery. Support site visits and remote troubleshooting when required. What we are looking for: Essential: Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a continuous improvement mindset. Empathetic and patient when dealing with users of varying technical ability. Detail-oriented and methodical in approach to technical troubleshooting and documentation. Collaborative team player who contributes to a positive working culture. Desirable: ITIL Foundation certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills (Excel, PowerBI) Familiarity with knowledge base platforms and documentation standards. Experience supporting hybrid working environments and remote users. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Security Specialist - Cyber, Security, Azure Location: Manchester / Hybrid Salary: 35,000 - 45,000 Contract Type: Hybrid / remote / travel Company Overview We are a well-established organisation within the public sector, committed to delivering essential services that support communities and drive operational excellence. As part of our digital evolution, we are strengthening our cybersecurity capabilities to ensure the integrity and resilience of our systems and data. This is a great opportunity to join a collaborative team where your expertise will help protect the digital infrastructure that underpins our services. Essential Skills & Experience Demonstrable experience in a cybersecurity or IT security role, ideally with at least one year in a hands-on capacity Strong understanding of cybersecurity principles and technologies. Hands-on experience with security tools such as antivirus, content filtering, firewalls, and intrusion detection systems. Proficiency in Microsoft Azure and associated cloud security services. Familiarity with Windows and Linux operating systems. Experience with log management and security monitoring platforms. Critical thinking and problem-solving skills in complex technical environments. Knowledge of ITIL practices and security compliance standards. Must have access to own transport. Willingness to undergo background checks as part of the recruitment process. Desirable Qualifications Bachelor's degree in Computer Science, Cybersecurity, or a related field. Postgraduate qualification in an IT-related subject. Professional certifications such as CISSP, CompTIA Security+, or equivalent. Experience with governance frameworks and risk management tools. Key Responsibilities Operate and maintain security systems including firewalls, antivirus, intrusion detection/prevention, and authentication platforms. Monitor system logs and network traffic to identify suspicious activity and potential threats. Respond to security incidents and support forensic investigations. Develop and maintain security protocols, policies, and procedures. Conduct vulnerability assessments and recommend mitigation strategies. Deliver cybersecurity awareness training and guidance to staff. Maintain the information security risk register and support audit processes. Collaborate with IT and operational teams to ensure secure system configurations. Assist in compliance with frameworks such as the Data Security Protection Toolkit. Contribute to the development of Standard Operating Procedures (SOPs). Benefits Flexible hybrid working model. Generous annual leave and pension scheme. Professional development and training opportunities. Supportive team culture with a focus on innovation and impact. About Adecco Adecco is acting as an Employment Agency. We are proud to be an equal opportunities employer.

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their UK based customers. You are responsible for supporting their customers continuously to ensure high levels of customer satisfaction levels together with ensuring the technical stability of their systems. You will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular reporting of service projects and their allocated budget and resources. Drive and Manage Change Requests from the customer. Accountable for the technical stability/functionality of the designated systems Escalating operative, technical or financial issues as relevant Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement. In conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated, and relevant reporting delivered. Experience required for this role: Strong Service Delivery or Service Desk support management background within a Defence environment Commercial / technical know-how in the service sector Experience of working within an ITIL Service Organisation ITIL Foundation or higher accreditation Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN For more information, please contact on (phone number removed) or Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Your new company A prestigious UK-based public sector institution is seeking an experienced IT Asset Manager to join its Asset Management team on a permanent basis. This is a key strategic role focused on the full lifecycle management of IT assets, with a dual emphasis on software licensing and hardware oversight. The successful candidate will work closely with departments such as finance, procurement, and legal to ensure compliance, cost-efficiency, and optimal asset utilisation. Your new role Lead the delivery and oversight of IT asset lifecycle management across the organisation. Manage software licensing, hardware inventory, and procurement processes in line with industry standards (e.g. ISO/IEC (phone number removed). Provide expert guidance on software compliance and licensing to internal stakeholders. Collaborate with legal and procurement teams to ensure contracts and purchases meet regulatory and organisational requirements. Maintain accurate inventories and asset tracking using tools such as Snow, Xensam, ServiceNow. Produce reports on cost, risk, and usage to support vendor management and strategic decision-making. Support budget setting and ensure financial compliance in asset-related activities. Raise purchase orders and manage renewals for IT assets. Contribute to infrastructure projects and service improvements related to IT asset management. What you'll need to succeed Essential Criteria Proven experience in IT asset management, including software procurement and licensing. Strong understanding of software and hardware asset management aligned to industry standards. Ability to provide specialist advice on licensing and compliance. Excellent verbal and written communication skills, including negotiation and report writing. Strong analytical skills to assess market options and legal contracts. Financial acumen to support budgeting and cost control. Administrative capability to manage procurement processes. Proficiency in digital tools and IT asset tracking systems. Desirable Criteria Certifications such as ITIL Foundation, IAITAM CITAM, CHAMP, or PITAM. Experience conducting audits and ensuring ITAM policy compliance. Involvement in infrastructure project delivery. Experience implementing ITAM policies and service improvements. Participation in internal or external networks to share best practices. What you'll get in return This role is paying 38,000 - 46,000 per year based on experience on a permanent basis. It also offers remote working with only 1-2 days per month required on-site in the North East of England, 30 days annual leave plus 8 public holidays and 4 customary days - totalling 42 days per year. There is also a very generous pension scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Overview Ref: (phone number removed) 2nd line Support / Level 2 Service Desk / On-site / 6 months Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. Proven ticket handling experience in a busy service desk environment. Strong troubleshooting skills and the ability to work independently. Great communication and a positive, proactive attitude. Next Steps Apply by contacting Ciaran Ahern, (phone number removed) or (url removed) Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

IT Operations Manager Leeds (2-3 days remote working per week) c 50,000 to 55,000 per year Plus excellent company benefits and incentives The Opportunity: Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that teams consistently deliver a high level of service across infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end clients Experience with managing teams of IT professionals Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end-user support Ensure timely resolution of incidents and problems. Lead root cause analysis and implement preventative measures Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services Identify opportunities to enhance service delivery, reduce costs, and improve user experience Applications: Please contact James here at ISR to further explore the range of opportunities we have available in the transport technology arena as we are partnered with a number of the significant players in the sector that are driving innovation, change and transformation providing excellent opportunities for you to develop your career?

Senior Messaging & Collaboration Engineer Fully Onsite in London (EC2Y / Moorgate) International Banking Group 726.43pd Inside IR35 01/01/26 to 31/08/26 Ready to deliver technical leadership and make an impact as a Senior Messaging & Collaboration Engineer at a leading international banking group? This is your chance to steer transformative messaging and collaboration projects, working hands-on with the latest cloud and hybrid technologies in a dynamic team. Enjoy exposure to both project and business-as-usual environments, contributing to major technical modernisation across Microsoft Exchange, Microsoft 365, Intune, Teams, SharePoint, and Azure Active Directory. Key Responsibilities Lead messaging, collaboration, and mobility projects, ensuring on-time delivery to enterprise standards. Design and implement collaboration solutions across Exchange, M365, Intune, including hybrid configurations and migrations. Administer, optimise, and maintain Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Compliance Centre). Implement and maintain email and data security controls (SPF, DKIM, DMARC, anti-spam, DLP, ATP). Provide Tier-3 support for complex technical incidents and act as technical authority to internal teams. Drive solution delivery for transformation and operational programmes, with high reliability and compliance. Work cross-team with security, networking, and integration specialists. Maintain comprehensive documentation and support roadmap development. Key Skills & Requirements Expert knowledge of Microsoft 365 services (Exchange Online/Server, Teams, SharePoint, Intune, Compliance Centre). Extensive experience with Exchange hybrid deployments, migrations, and mailflow management. Hands-on expertise in Azure AD, Conditional Access, Intune Endpoint Manager, and PowerShell scripting. Successful track record delivering large-scale migration projects, with Tier-3 support experience. Strong analytical, problem-solving, and stakeholder engagement skills. Desirable: ITIL or similar frameworks, regulated/global environment experience, Zero Trust/Copilot, Defender, and Purview exposure. Ready to join an international banking group where you'll be challenged, supported, and valued? Apply now to take the next step in your messaging & collaboration career! If you've held any of these roles or used these technologies/skills, this role could be a great fit: Messaging Engineer, Collaboration Engineer, Microsoft 365 SME, Exchange Server Specialist, M365 Consultant, Intune Architect, Teams Voice Engineer, Azure AD Expert, Hybrid Cloud Migration Specialist, SharePoint Engineer, Email Security Specialist, Copilot Integration Lead, Microsoft Defender Admin, PowerShell. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.

Security Engineer Permanent 35k - 39k (Public Sector) Your new company Join a forward-thinking organisation committed to delivering excellence through robust digital infrastructure. As part of an expanding technology team, you'll work in an environment that values innovation, security, and collaboration. We're dedicated to protecting critical systems while enabling seamless service delivery across the organisation and partner networks. Your new role Design, implement, and maintain cutting-edge security solutions across cloud, hybrid, and on-premise environments. Deliver hands-on technical expertise across Microsoft Azure, Microsoft 365, virtualisation platforms, and endpoint security solutions Work closely with senior security leadership to translate security requirements into technical deliverables Ensure systems meet stringent SLAs whilst maintaining the CIA triad (Confidentiality, Integrity, and Availability) Play a pivotal role in mentoring wider teams and creating comprehensive documentation Shape future security architecture and monitor threats in real-time Collaborate with diverse internal teams and external suppliers to safeguard critical business services What you'll need to succeed Extensive hands-on experience with cloud platforms (Microsoft Azure IaaS) and virtualisation environments (Hyper-V, VMWare) Strong knowledge of core Microsoft technologies including Active Directory, SCCM, Intune, and Microsoft 365 Proven experience with security tools: antivirus solutions (SOPHOS, Microsoft Defender), vulnerability scanning (Tenable Nessus), mail/web filtering (Clearswift, Fortinet) Proficiency with monitoring platforms such as SolarWinds and Azure Monitor Excellent analytical skills and ability to create comprehensive design documentation Experience working with ITIL frameworks Collaborative mindset with strong vendor relationship management skills Ability to work effectively across technical and non-technical teams Comfortable with occasional data centre work and complex security implementation projects What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Salary 52,462 - 60,842, 32 days annual leave (plus bank holidays), hybrid working, generous pension and other benefits Hays Technology are working in partnership with a University based in Birmingham to recruit an IT Student Systems Manager on a permanent basis. The IT Student Systems Manager will lead and manage the IT Student Systems Development team and will be responsible for the IT service ownership, including the development, enhancement, optimisation and maintenance of student systems. The postholder will oversee the integration between these systems and other external systems, ensuring that the systems meet the requirements of the University whilst continuing to evolve and improve to meet emerging needs and opportunities and deliver efficient business processes aligned to the Universities strategic direction. The team will be responsible for the analysis, development and testing of solutions to a high standard and quality to provide performant student systems that are reliable, agile and maintainable. You will be managing a team of Developers, Test Analysts and System Trainers as part of this role. In order to apply, you must have the following skills and experience: Educated to first degree level or holds a relevant professional qualification or equivalent experience. Extensive experience in the use and development of corporate student systems, e.g.: SITS. Ability to manage, lead and develop a team to ensure that staff are effectively and flexibly deployed to deliver consistently high standards of support and customer service. Able to lead on the liaison and coordination with student systems business owners and stakeholders across the University to ensure alignment with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Overview Senior Technical Analyst Cardiff (hybrid) £60,000 The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment. We're seeking a Senior Technical Analyst to join our network and infrastructure team. You'll manage and support enterprise-level networks across multiple vendors and technologies, including Cisco, Palo Alto, ZScaler, and Microsoft Azure. The role combines hands-on technical expertise with leadership responsibilities, particularly in automation, project delivery, and security. Responsibilities Deliver and support complex network solutions across LAN, WAN, SD-WAN, and cloud environments. Lead technical projects, working closely with network architects and security teams. Mentor junior engineers and review their work. Optimise network performance and develop automation scripts. Ensure systems are patched, secure, and highly available. Monitor infrastructure, investigate incidents, and manage service requests. Participate in an on-call rota to provide out-of-hours support. Collaborate with stakeholders, partners, and third-party providers. Technologies LAN / WAN / SD-WAN Wireless solutions Firewalls (Cisco, Palo Alto) Cisco ISE, ZScaler Cloud Services Microsoft Azure Ansible and other automation / DevOps tools Network monitoring platforms (e.g., SolarWinds, SNMP) Qualifications Cisco CCNP (or equivalent) qualification. Extensive experience in large enterprise networks and cloud infrastructure. Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN. Knowledge of ITIL processes, with 3rd-line support experience. Strong communicator with proven stakeholder engagement skills. A team player who can stay calm and effective under pressure. Think this one's for you? If you think this Senior Technical Analyst is for you then apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.