Location: Market Drayton, Shropshire / East Kilbride - Hybrid - 3 days on-site per week. Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) Are you ready to unleash your potential and build an exciting career with Britian's most chosen dairy brand? Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our Service Analyst position. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. As our Service Analyst, you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services are maintained and ensure that service asset and configuration items are properly controlled. Your challenge for the Service Analyst: - •Manage the configuration management life cycle. •Maintain the Cl database and link it to other tools within Group IT. •Analyse, plan, measure and improve all aspects of the availability of IT services. •Ensure that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. •Coordinate and advise change Manager in the assessment, prioritization and scheduling of changes. Control the lifecycle of all changes., objective is to enable beneficial changes to be made, with minimum disruption to IT services. •Gather, analyse, store and share knowledge and information. primary goal is to improve efficiency by reducing the need to rediscover knowledge. •Manage the lifecycle of all issues; objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. •Ensure the effective management of High and top priority tickets within the ITSM tool. •Coordinate teams to ensure quick resolution to minimise impact to the business. •Point of contact for all incident queries. •Support major incidents and create whiteboards, whilst liaising with problem and change management. •Support and sub-project management in the implementation of the ITSM framework. •Ensure that project/ service management methods & tools as well as system resources are optimally used. •Responsible for change management workflows in the ITSM tool and KPI reporting. •Promote communication with various stakeholders and external service providers. •Provision of expert support for users and all relevant stakeholder groups. •Support for the optimization of existing internal team processes and documentation. •Regular coordination with specialist departments on open topics. Key skills & experience for Service Analyst: - •Technical college degree •Basic understanding of an IT Infrastructure and application management •Service management experience in a SAP environment would be beneficial. •Working knowledge of the configuration management landscape. •Good understanding of the framework and the processes associated with it. •Proficient in ITIL & Service Management Processes •At least 2 years' experience working in a Change / Request ITIL environment. •Proven track record in Incident and Service Level Management, dealing with suppliers at all levels. •Systems management experience. •Excellent analytical and troubleshooting skills.
Jan 18, 2026
Full time
Location: Market Drayton, Shropshire / East Kilbride - Hybrid - 3 days on-site per week. Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) Are you ready to unleash your potential and build an exciting career with Britian's most chosen dairy brand? Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our Service Analyst position. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. As our Service Analyst, you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services are maintained and ensure that service asset and configuration items are properly controlled. Your challenge for the Service Analyst: - •Manage the configuration management life cycle. •Maintain the Cl database and link it to other tools within Group IT. •Analyse, plan, measure and improve all aspects of the availability of IT services. •Ensure that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. •Coordinate and advise change Manager in the assessment, prioritization and scheduling of changes. Control the lifecycle of all changes., objective is to enable beneficial changes to be made, with minimum disruption to IT services. •Gather, analyse, store and share knowledge and information. primary goal is to improve efficiency by reducing the need to rediscover knowledge. •Manage the lifecycle of all issues; objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. •Ensure the effective management of High and top priority tickets within the ITSM tool. •Coordinate teams to ensure quick resolution to minimise impact to the business. •Point of contact for all incident queries. •Support major incidents and create whiteboards, whilst liaising with problem and change management. •Support and sub-project management in the implementation of the ITSM framework. •Ensure that project/ service management methods & tools as well as system resources are optimally used. •Responsible for change management workflows in the ITSM tool and KPI reporting. •Promote communication with various stakeholders and external service providers. •Provision of expert support for users and all relevant stakeholder groups. •Support for the optimization of existing internal team processes and documentation. •Regular coordination with specialist departments on open topics. Key skills & experience for Service Analyst: - •Technical college degree •Basic understanding of an IT Infrastructure and application management •Service management experience in a SAP environment would be beneficial. •Working knowledge of the configuration management landscape. •Good understanding of the framework and the processes associated with it. •Proficient in ITIL & Service Management Processes •At least 2 years' experience working in a Change / Request ITIL environment. •Proven track record in Incident and Service Level Management, dealing with suppliers at all levels. •Systems management experience. •Excellent analytical and troubleshooting skills.
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust Your opportunity Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Work directly with the ServiceNow development team to select the most effective solution for defined requirements Support unit testing, UAT, and customer validation, ensuring business objectives are met Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills 3+ years of experience designing and implementing processes on the ServiceNow platform Strong analytical skills, strategic mindset, and experience with cross functional teams Highly organised with excellent communication and stakeholder management skills Proven ability to create clear and concise documentation Experience providing solutions for ITSM and ITOM offerings ServiceNow Certified System Administrator (CSA) ITIL V4 certification Nice to have skills ServiceNow Certified Implementation Specialist credentials Agile experience is highly favourable Financial Services experience/knowledge Supervisory responsibilities No Career growth & development opportunities Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Jan 17, 2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust Your opportunity Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Work directly with the ServiceNow development team to select the most effective solution for defined requirements Support unit testing, UAT, and customer validation, ensuring business objectives are met Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills 3+ years of experience designing and implementing processes on the ServiceNow platform Strong analytical skills, strategic mindset, and experience with cross functional teams Highly organised with excellent communication and stakeholder management skills Proven ability to create clear and concise documentation Experience providing solutions for ITSM and ITOM offerings ServiceNow Certified System Administrator (CSA) ITIL V4 certification Nice to have skills ServiceNow Certified Implementation Specialist credentials Agile experience is highly favourable Financial Services experience/knowledge Supervisory responsibilities No Career growth & development opportunities Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Work directly with the ServiceNow development team to select the most effective solution for defined requirements Support unit testing, UAT, and customer validation, ensuring business objectives are met Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills 3+ years of experience designing and implementing processes on the ServiceNow platform Strong analytical skills, strategic mindset, and experience with cross functional teams Highly organised with excellent communication and stakeholder management skills Proven ability to create clear and concise documentation Experience providing solutions for ITSM and ITOM offerings ServiceNow Certified System Administrator (CSA) ITIL V4 certification Nice to have skills ServiceNow Certified Implementation Specialist credentials Agile experience is highly favourable Financial Services experience/knowledge Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. Our commitment to diversity and inclusion At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Jan 16, 2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Work directly with the ServiceNow development team to select the most effective solution for defined requirements Support unit testing, UAT, and customer validation, ensuring business objectives are met Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills 3+ years of experience designing and implementing processes on the ServiceNow platform Strong analytical skills, strategic mindset, and experience with cross functional teams Highly organised with excellent communication and stakeholder management skills Proven ability to create clear and concise documentation Experience providing solutions for ITSM and ITOM offerings ServiceNow Certified System Administrator (CSA) ITIL V4 certification Nice to have skills ServiceNow Certified Implementation Specialist credentials Agile experience is highly favourable Financial Services experience/knowledge Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. Our commitment to diversity and inclusion At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
The Application Support Specialist will provide technical and functional support for commercial systems within Eurotunnel's IT department. The role ensures the smooth operation of business applications by diagnosing and resolving issues, assisting users, and contributing to system improvements. This position requires adaptability to a diverse technical environment and close collaboration with project managers, support teams, and business users. Responsibilities Technical Support: Respond to and resolve application support requests promptly and effectively. Issue Diagnosis: Analyse and troubleshoot application problems, identify root causes, and implement corrective actions. User Assistance: Provide guidance and training to users on application functionality. Incident Management: Log, track, and resolve incidents using the support system. Collaboration: Work with development teams, business stakeholders, and IT technical teams to resolve complex issues and enhance application performance. Documentation: Maintain accurate support documentation, including user guides and troubleshooting procedures. Continuous Improvement: Identify and implement opportunities for process and service enhancements. Qualifications and Experience Bachelorührung in Computer Science, Information Technology, or a related discipline. Relevant certifications (e.g., ITIL Foundation, Microsoft technologies) are advantageous. Experience and Skills Minimum of 2 years in application support or a similar technical role. Strong troubleshooting skills for software applications. Knowledge of web applications (.NET) and SQL language. Excellent communication skills to explain technical concepts to non-technical users. Strong analytical and problem-solving abilities, including working on unfamiliar systems. Ability to work collaboratively within cross-functional teams. Preferred Experience with web applications, cloud environments, and CRM systems. Ability to understand (read/speak) French is a plus. If you are interested in applying, please submit your application online by Monday 9th February 2026. We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible. Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply. For further information, please visit the UK Visa and Immigration Website. Durée du contrat en mois / Contract duration in months (CDD/FTC, détachement/secondment, alternance/apprentice, intérim/seasonal): Type de contrat / Contract Type: CDI / Permanent
Jan 16, 2026
Full time
The Application Support Specialist will provide technical and functional support for commercial systems within Eurotunnel's IT department. The role ensures the smooth operation of business applications by diagnosing and resolving issues, assisting users, and contributing to system improvements. This position requires adaptability to a diverse technical environment and close collaboration with project managers, support teams, and business users. Responsibilities Technical Support: Respond to and resolve application support requests promptly and effectively. Issue Diagnosis: Analyse and troubleshoot application problems, identify root causes, and implement corrective actions. User Assistance: Provide guidance and training to users on application functionality. Incident Management: Log, track, and resolve incidents using the support system. Collaboration: Work with development teams, business stakeholders, and IT technical teams to resolve complex issues and enhance application performance. Documentation: Maintain accurate support documentation, including user guides and troubleshooting procedures. Continuous Improvement: Identify and implement opportunities for process and service enhancements. Qualifications and Experience Bachelorührung in Computer Science, Information Technology, or a related discipline. Relevant certifications (e.g., ITIL Foundation, Microsoft technologies) are advantageous. Experience and Skills Minimum of 2 years in application support or a similar technical role. Strong troubleshooting skills for software applications. Knowledge of web applications (.NET) and SQL language. Excellent communication skills to explain technical concepts to non-technical users. Strong analytical and problem-solving abilities, including working on unfamiliar systems. Ability to work collaboratively within cross-functional teams. Preferred Experience with web applications, cloud environments, and CRM systems. Ability to understand (read/speak) French is a plus. If you are interested in applying, please submit your application online by Monday 9th February 2026. We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible. Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply. For further information, please visit the UK Visa and Immigration Website. Durée du contrat en mois / Contract duration in months (CDD/FTC, détachement/secondment, alternance/apprentice, intérim/seasonal): Type de contrat / Contract Type: CDI / Permanent
Head of Financial Management System (FMS) Strategy & Service Delivery An exciting opportunity has arisen to be responsible for the operational delivery and continuous improvement of the Financial Management System (FMS) and associated enterprise resource planning (ERP) platforms across NHS Wales. The role bridges finance, purchase to pay, procurement, supply chain and supplier performance and contract management, system integrity, data management and ensures that the FMS can support NHS business objectives, and adapt to changing reporting requirements and emerging technological solutions. The post holder will ensure systems are robust, future proofed and aligned with national financial and digital transformation policy objectives and operating models. Main duties of the job Provide professional advice and leadership to key stakeholders on the long-term vision for FMS and enterprise systems across NHS Wales, influencing and managing change. Oversee the day-to-day management of FMS, ensuring high availability, performance and end user satisfaction. This includes the Central E-business Services team help desk function providing second- and third-line support for all NHS Wales organisations. Responsible for the delivery and day to day management of highly complex programmes of technical and cultural change, using recognised methodologies such as PRINCE, AGILE and Management of Risk. Programmes may include service upgrades, adoption of common operating models across multiple organisations at pace and new service developments. Champion innovation and emerging technologies, keeping key stakeholders informed of all related system developments both within the NHS and outside, to ensure the NHS in Wales is at the leading edge with FMS solutions, as far as practicable. Examples include Software as a Service, Robotic Process Automation, business intelligence tools including generative and predictive AI. Foster a close working relationship with the NHS Wales finance community as well as with Directors of Digital across NHS Wales including the NWSSP Chief Digital Officer and Digital Heath and Care Wales to ensure policy and strategy alignment, advocating a no surprises principle. About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Qualifications Educated to post graduate degree level or equivalent experience, in relevant area. Information Technology Infrastructure Library (ITIL) Service qualification. Project Management qualifications such as PRINCE2 or other equivalent methodology. Knowledge of good practice, benchmarking and performance measurement techniques in relevant service area. Knowledge of information governance compliance standards and data sharing protocols. Management of Risk Practitioner or equivalent methodology. Lean Six/Sigma Black Belt qualification or equivalent methodology. Other Ability to access transport (public and/or private) to travel off site for meetings (as appropriate), throughout Wales. Deliver excellent customer service to our internal and external customers, helping us to maintain the Customer Service Excellence standard. An understanding of the structures and healthcare policies in place within NHS Wales. An understanding of the Duty of Quality and how it applies to non-clinical services delivered in Wales. Skills Strong influencing and negotiating skills, a good builder of productive relationships. Self-aware, appropriately confident, resilient and strong under pressure. Ability to challenge the status quo to improve outcomes. Creative and dynamic, strong on lateral thinking, bringing fresh ideas and proposing new but risk evaluated solutions to emerging challenges. Enthusiastic, passionate and committed to making a positive difference. Evidence of recent continuous personal development including accreditations. Determined and tenacious, committed to seeing delivery through to completion. Evidence of implementing service improvement and developing stretch objectives for service area and team. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh. Experience A strong understanding of systems architecture, and experience with ERP systems including payroll and stock management systems. Expertise in data analytics, BI reporting tools and using systems to provide insights for decision making. Proven ability to manage complex programmes including risk and change management, data migration and system configuration involving multiple stakeholder organisations and suppliers. Proven experience of providing dynamic and effective leadership, able to motivate and inspire specialist teams and individuals. Recognised ability to influence strategic thinking of senior NHS organisation leaders and decision makers. Significant experience of operational service management, service design, service transition and continual service improvement. Ability to achieve and maintain relevant ISO accreditations or equivalent service standards. Extensive knowledge of the technology marketspace and both current and emerging ERP and BI reporting systems, our current FMS includes Oracle E-Business suite, Qlik BI reporting systems and specialist Document Management Scanning technologies. Experience of managing enterprise financial systems within a shared service operating environment. Experience of writing business cases and managing procurement exercises and associated legal and governance frameworks. Political awareness, displaying a clear understanding of the implications of both national and local agendas and how they can be managed. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Director of Finance and Corporate Services
Jan 15, 2026
Full time
Head of Financial Management System (FMS) Strategy & Service Delivery An exciting opportunity has arisen to be responsible for the operational delivery and continuous improvement of the Financial Management System (FMS) and associated enterprise resource planning (ERP) platforms across NHS Wales. The role bridges finance, purchase to pay, procurement, supply chain and supplier performance and contract management, system integrity, data management and ensures that the FMS can support NHS business objectives, and adapt to changing reporting requirements and emerging technological solutions. The post holder will ensure systems are robust, future proofed and aligned with national financial and digital transformation policy objectives and operating models. Main duties of the job Provide professional advice and leadership to key stakeholders on the long-term vision for FMS and enterprise systems across NHS Wales, influencing and managing change. Oversee the day-to-day management of FMS, ensuring high availability, performance and end user satisfaction. This includes the Central E-business Services team help desk function providing second- and third-line support for all NHS Wales organisations. Responsible for the delivery and day to day management of highly complex programmes of technical and cultural change, using recognised methodologies such as PRINCE, AGILE and Management of Risk. Programmes may include service upgrades, adoption of common operating models across multiple organisations at pace and new service developments. Champion innovation and emerging technologies, keeping key stakeholders informed of all related system developments both within the NHS and outside, to ensure the NHS in Wales is at the leading edge with FMS solutions, as far as practicable. Examples include Software as a Service, Robotic Process Automation, business intelligence tools including generative and predictive AI. Foster a close working relationship with the NHS Wales finance community as well as with Directors of Digital across NHS Wales including the NWSSP Chief Digital Officer and Digital Heath and Care Wales to ensure policy and strategy alignment, advocating a no surprises principle. About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Qualifications Educated to post graduate degree level or equivalent experience, in relevant area. Information Technology Infrastructure Library (ITIL) Service qualification. Project Management qualifications such as PRINCE2 or other equivalent methodology. Knowledge of good practice, benchmarking and performance measurement techniques in relevant service area. Knowledge of information governance compliance standards and data sharing protocols. Management of Risk Practitioner or equivalent methodology. Lean Six/Sigma Black Belt qualification or equivalent methodology. Other Ability to access transport (public and/or private) to travel off site for meetings (as appropriate), throughout Wales. Deliver excellent customer service to our internal and external customers, helping us to maintain the Customer Service Excellence standard. An understanding of the structures and healthcare policies in place within NHS Wales. An understanding of the Duty of Quality and how it applies to non-clinical services delivered in Wales. Skills Strong influencing and negotiating skills, a good builder of productive relationships. Self-aware, appropriately confident, resilient and strong under pressure. Ability to challenge the status quo to improve outcomes. Creative and dynamic, strong on lateral thinking, bringing fresh ideas and proposing new but risk evaluated solutions to emerging challenges. Enthusiastic, passionate and committed to making a positive difference. Evidence of recent continuous personal development including accreditations. Determined and tenacious, committed to seeing delivery through to completion. Evidence of implementing service improvement and developing stretch objectives for service area and team. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh. Experience A strong understanding of systems architecture, and experience with ERP systems including payroll and stock management systems. Expertise in data analytics, BI reporting tools and using systems to provide insights for decision making. Proven ability to manage complex programmes including risk and change management, data migration and system configuration involving multiple stakeholder organisations and suppliers. Proven experience of providing dynamic and effective leadership, able to motivate and inspire specialist teams and individuals. Recognised ability to influence strategic thinking of senior NHS organisation leaders and decision makers. Significant experience of operational service management, service design, service transition and continual service improvement. Ability to achieve and maintain relevant ISO accreditations or equivalent service standards. Extensive knowledge of the technology marketspace and both current and emerging ERP and BI reporting systems, our current FMS includes Oracle E-Business suite, Qlik BI reporting systems and specialist Document Management Scanning technologies. Experience of managing enterprise financial systems within a shared service operating environment. Experience of writing business cases and managing procurement exercises and associated legal and governance frameworks. Political awareness, displaying a clear understanding of the implications of both national and local agendas and how they can be managed. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Director of Finance and Corporate Services
Service Delivery Manager 450 - 500, Outside IR35 Cheltenham Hybrid DV-Clearance Required Your new company A large Organisation based in Cheltenham Your new role The DV Cleared Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative working with customer teams and other suppliers to oversee the delivery of the service and deliver continuous service improvement. Responsibilities: Manage a team of up to 10 engineers to support the cross-domain system. Ensure timely response to incidents and oversee the incident management process. Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions. Liaise with customer and other supplier stakeholders to manage and resolve issues. Contribute to configuration and asset management processes at the client. Ensure continuous delivery of updates into the test, reference, and production systems. Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities. Providing regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial commitments (SLAs, KPIs etc.) Providing regular reporting on customer satisfaction, including providing proposals for how any dissatisfaction will be addressed. Acting as a point of escalation for customers. Working closely with customer stakeholders on an ongoing basis to ensure that managed service docks into their own processes and tooling effectively and efficiently. Supporting internal stakeholders with commercial proposals and negotiations as required. Identifying and reporting commercial opportunities to the internal commercial stakeholders. Working with agile delivery managers to ensure seamless interaction between managed service provision and project delivery. What you'll need to succeed Experience of managed service provision to public sector customers Strong written and verbal communicator Proactive Adaptable Familiarity with ITSM frameworks such as ITIL and ISO 20000 Familiarity with Service Integration and Management (SIAM) Must have DV clearance What you'll get in return Up to 500 per day, outside IR35. Continuation on DV Clearance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 15, 2026
Contractor
Service Delivery Manager 450 - 500, Outside IR35 Cheltenham Hybrid DV-Clearance Required Your new company A large Organisation based in Cheltenham Your new role The DV Cleared Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative working with customer teams and other suppliers to oversee the delivery of the service and deliver continuous service improvement. Responsibilities: Manage a team of up to 10 engineers to support the cross-domain system. Ensure timely response to incidents and oversee the incident management process. Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions. Liaise with customer and other supplier stakeholders to manage and resolve issues. Contribute to configuration and asset management processes at the client. Ensure continuous delivery of updates into the test, reference, and production systems. Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities. Providing regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial commitments (SLAs, KPIs etc.) Providing regular reporting on customer satisfaction, including providing proposals for how any dissatisfaction will be addressed. Acting as a point of escalation for customers. Working closely with customer stakeholders on an ongoing basis to ensure that managed service docks into their own processes and tooling effectively and efficiently. Supporting internal stakeholders with commercial proposals and negotiations as required. Identifying and reporting commercial opportunities to the internal commercial stakeholders. Working with agile delivery managers to ensure seamless interaction between managed service provision and project delivery. What you'll need to succeed Experience of managed service provision to public sector customers Strong written and verbal communicator Proactive Adaptable Familiarity with ITSM frameworks such as ITIL and ISO 20000 Familiarity with Service Integration and Management (SIAM) Must have DV clearance What you'll get in return Up to 500 per day, outside IR35. Continuation on DV Clearance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
What if you could do the liht kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. We are seeking an experienced professional to lead and manage the overall data security management practice at WSP. This is a pivotal role where you will own the overall data loss prevention practice and at the forefront of protecting our critical data from internal and external threats, with a core focus on Data Loss Prevention (DLP) and enable secure data collaboration. You will oversee the roadmap, maintain and explain the tools (e.g., Purview) and solutions, refine processes and lead a talented team to create a robust, business enabling data security posture. A little more about your role Key Responsibilities Develop and execute a comprehensive enterprise data security strategy aligned with business priorities and risk appetite. Own and evolve the end-to-end DLP programleben tools (including Microsoft Purview, - including ação policy creation, monitoring, incident response, and continuous improvement). Lead the design and implementation of secure data collaboration frameworks for internal and external business partners. Establish Key Risk Indicators (KRIs) and metrics to transparently measure", program performance and communicate effectiveness to senior leadership using modern reporting tools. Technology Solutions and Processes Guide your team in evaluating, implementing, and managing advanced data security technologies (e.g., DLP/ Purview, DRM). Ensure solutions are optimally configured, integrated, and tuned to minimize business friction while reducing data exposure risk. Stay ahead of emerging threats, technologies, and best practices to방법 continuously strengthen WSP's data security posture. Direct the development, maintenance, and enforcement of data security policies, standards, and procedures. Enhance data governance processes, including classification, handling, and secure sharing. Lead incident response for data security events, ensuring rapid containment, remediation, and clear communication. Leadership and People Responsibilities Set yearly goals and targets for the services and follow up on their deliveries Manage, mentor and develop a team of data security specialists Develop strong cross-functional working relationships with security and IT teams and align with WSP's internal and external client demands. Provide feedback on the governance process for continued improvement especially on the operational parts. Finance/Budgetary Responsibilities Plan team capacity and resource needs (budgets) to ensure quality and resilient services in data security Evaluate and provide feedback on tooling and identifyМен additional needs Oversee licensing, usage monitoring, and growth planning, to ensure cost-effective scalability. What we will be looking for you to demonstrate Relevant experience in data management or similar position. Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, data sciences, or related field Strong analytical skills with a keen eye for detail and accuracy. Familiar with risk management, including risk analysis, mitigation, and monitoring Knowledge of information security regulations applicable to WSP Familiarity with machine learning concepts is a plus. Familiarity with IT Governance frameworks such as COBIT, ITIL and ISO 2700x, NIST Familiarity with governance, compliance, and audit within IT environments Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today.
Jan 15, 2026
Full time
What if you could do the liht kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. We are seeking an experienced professional to lead and manage the overall data security management practice at WSP. This is a pivotal role where you will own the overall data loss prevention practice and at the forefront of protecting our critical data from internal and external threats, with a core focus on Data Loss Prevention (DLP) and enable secure data collaboration. You will oversee the roadmap, maintain and explain the tools (e.g., Purview) and solutions, refine processes and lead a talented team to create a robust, business enabling data security posture. A little more about your role Key Responsibilities Develop and execute a comprehensive enterprise data security strategy aligned with business priorities and risk appetite. Own and evolve the end-to-end DLP programleben tools (including Microsoft Purview, - including ação policy creation, monitoring, incident response, and continuous improvement). Lead the design and implementation of secure data collaboration frameworks for internal and external business partners. Establish Key Risk Indicators (KRIs) and metrics to transparently measure", program performance and communicate effectiveness to senior leadership using modern reporting tools. Technology Solutions and Processes Guide your team in evaluating, implementing, and managing advanced data security technologies (e.g., DLP/ Purview, DRM). Ensure solutions are optimally configured, integrated, and tuned to minimize business friction while reducing data exposure risk. Stay ahead of emerging threats, technologies, and best practices to방법 continuously strengthen WSP's data security posture. Direct the development, maintenance, and enforcement of data security policies, standards, and procedures. Enhance data governance processes, including classification, handling, and secure sharing. Lead incident response for data security events, ensuring rapid containment, remediation, and clear communication. Leadership and People Responsibilities Set yearly goals and targets for the services and follow up on their deliveries Manage, mentor and develop a team of data security specialists Develop strong cross-functional working relationships with security and IT teams and align with WSP's internal and external client demands. Provide feedback on the governance process for continued improvement especially on the operational parts. Finance/Budgetary Responsibilities Plan team capacity and resource needs (budgets) to ensure quality and resilient services in data security Evaluate and provide feedback on tooling and identifyМен additional needs Oversee licensing, usage monitoring, and growth planning, to ensure cost-effective scalability. What we will be looking for you to demonstrate Relevant experience in data management or similar position. Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, data sciences, or related field Strong analytical skills with a keen eye for detail and accuracy. Familiar with risk management, including risk analysis, mitigation, and monitoring Knowledge of information security regulations applicable to WSP Familiarity with machine learning concepts is a plus. Familiarity with IT Governance frameworks such as COBIT, ITIL and ISO 2700x, NIST Familiarity with governance, compliance, and audit within IT environments Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today.
IT Support Technician - Hampshire Location: Titchfield and Bognor Regis Contract: PAYE until February 2027 Rate: DOE 20.79 PAYE ( 23.81 incl. holiday pay) Equivalent to 27.62 Umbrella About the Role We're seeking an experienced IT Support Technician to join our aerospace client's team in Titchfield, the role will also support one of their Electrical sites in Bognor Regis. This is a fantastic opportunity to support a major Aerospace site relocation and Electrical site ramp up project while providing technical assistance to both local and remote users. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Skills & Experience Required Education: Associate degree or high school diploma (required) Bachelor's degree (preferred) ITIL Foundations certification CompTIA A+ certification Experience: Minimum 2 years' IT support experience in a hands-on technical role Technical Skills: Microsoft Windows OS and Office suites Hardware: PCs, laptops, mobile devices, peripherals Basic knowledge of IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers) Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management Interested? Apply today to be part of a high-profile aerospace project and a busy, supportive IT environment.
Jan 15, 2026
Contractor
IT Support Technician - Hampshire Location: Titchfield and Bognor Regis Contract: PAYE until February 2027 Rate: DOE 20.79 PAYE ( 23.81 incl. holiday pay) Equivalent to 27.62 Umbrella About the Role We're seeking an experienced IT Support Technician to join our aerospace client's team in Titchfield, the role will also support one of their Electrical sites in Bognor Regis. This is a fantastic opportunity to support a major Aerospace site relocation and Electrical site ramp up project while providing technical assistance to both local and remote users. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Skills & Experience Required Education: Associate degree or high school diploma (required) Bachelor's degree (preferred) ITIL Foundations certification CompTIA A+ certification Experience: Minimum 2 years' IT support experience in a hands-on technical role Technical Skills: Microsoft Windows OS and Office suites Hardware: PCs, laptops, mobile devices, peripherals Basic knowledge of IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers) Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management Interested? Apply today to be part of a high-profile aerospace project and a busy, supportive IT environment.
Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. This role is part of the IT&D 2-Year Graduate Programme. We are encouraging applications from graduates who may not demonstrate all of the necessary skills or experience required for the role. All we request is that you hold a relevant degree with foundational technology skills and have ambition to learn and grow as a technologist within IT&D at West Midlands Police. The graduate programme provides review points, access to industry skilled professionals, leading enterprise technology exposure alongside hands on training to help you be the best technologist possible. Please be aware that in order to be eligible to apply for this role, you need to be residing in United Kingdom for 5 years consecutively The IT & Digital department is responsible for the force's adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force) Service Management (responsible for managing and maintaining all live, operational technology for the force) West Midlands Police IT & Digital is a dynamic and forward thinking organisation of individuals committed to delivering excellent information technology solutions to support West Midlands Police and the public we serve. Cloud Services underpin many aspects of West Midlands Police today, we operate a technically hybrid estate, and our services running under Amazon Web Services are critical to enabling Police Officers and Police Staff to perform their roles and fulfil the Forces mission of 'working in partnership, making communities safer'. The IT & Digital Cloud Services Team (AWS) are a highly skilled and multi disciplinary team who design, build and run technology solutions across a wide range of administrative and operational Police functions including data platform solutions that support Response, Custody and Intelligence, a nationally significant automated AI voice solution that handles all non emergency calls to WMP, secure gateway services as well as many traditional line of business applications and hosting solutions. We are looking for skilled and enthusiastic Infrastructure Developers with a passion for technology and an ability to learn what we do today as well as play an important role in building well architected AWS solutions for the future. You can expect to be using tried and tested patterns to deliver incremental deliverables one day and exploring new technologies and approaches to move our people and our solutions forward on another day. If you would like to work within a Dev Ops team of skilled technologists and can make a positive impact on our current and future solutions this opportunity could be your next challenge. You will develop and support mission critical policing systems and enjoy working with native cloud technologies. At West Midlands Police IT & Digital there is a very wide scope to build your career across many and varied projects and technology disciplines. Key Responsibilities Contribute to the production of infrastructure designs for IT solutions in line with force requirements and standards Work with Senior Developers in the Team as well as Architecture Management and Business Stakeholders to understand IT solution requirements and recommend appropriate infrastructure designs and configurations Assist with the build and deployment of AWS infrastructure for new IT solutions including the configuration of sub production environments in line with architectural designs as well as force requirements and standards. Write Infrastructure as Code packages and programs that provision and maintain infrastructure configurations across multiple environments ensuring control and consistency Work with the Senior Infrastructure Developers to coordinate the deployment of infrastructure solutions into sub production environments Provide technical guidance, cost and performance advice to technical delivery projects on all infrastructure matters from design to delivery Provide specialist infrastructure skills and knowledge to ensure the security and integrity of the Force's infrastructure across all environments are maintained to the required standards Design and implement solutions that are resilient and fault tolerant in line with the service level and criticality of the service Ensure backup jobs are implemented and monitored for the completeness and veracity of backups taken; proactively participate in DR planning discussions; prepare for and participate in DR tests Configure and develop appropriate monitoring and alerting components during the build phase of all solutions Work within the CST Team, Network and Infrastructure Services Teams to thoroughly test and validate all change taking account of constraints, dependencies and interfaces to build confidence for deployments into production Work across IT & Digital Technical Teams as well as IT Service Management to ensure the introduction of new and changed infrastructure solutions follow all relevant Service Operations process and are embedded within IT management toolsets Work closely with Service Management during the introduction of new and changed services into production environments ensuring knowledge is increased and providing high quality support documentation Assist with the monitoring and management of the performance of third party suppliers Assist Senior Infrastructure Developers with the negotiation with partner agencies, suppliers and contractors in order to achieve desirable outcomes Provide reports and comprehensive working papers including making recommendations for improvements or amendments to systems within the team Essential Skills Good knowledge of infrastructure technology encompassing networking, compute, storage, operating systems Broad knowledge of general server computer architectures, hardware and operating systems Understanding and appreciation of security technologies and best practices Knowledge of cloud computing services and the different models of cloud service provision Good general knowledge across a range of AWS Services and methods for configuring and deploying AWS solutions Understanding of ITIL Knowledge of Health and Safety issues relevant to the post Comprehensive skills in the development of infrastructure technology Excellent interpersonal skills with the ability to confidently interact with all levels of staff Good presentation skills Ability to create high level context diagrams, detailed infrastructure diagrams, written specifications and documentation to both articulate and document ideas, designs and solutions implemented Flexibility to use a variety of supporting technologies and to be innovative The ability to work under pressure and be capable of balancing competing demands and priorities Good communication skills and ability to work effectively with colleagues across the department and wider organisation as well as with external contractors and suppliers An understanding of ITIL processes as they apply to the team and to the department as a whole Benefit Statement By choosing to join West Midlands Police you will receive an enhanced benefits package including: Fair remuneration with progression opportunities and access to a very competitive pension scheme. Enhanced annual leave in addition to public holiday entitlements. Discounts across travel, parking, daily costs of living and leisure activities. A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs Comprehensive benefits including pension, Blue Light Card, and employee assistance programme. Vetting: Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process. Medical: Successful applicants will be subject to a medical assessment which may include a drug or hearing test. Interview: TBC Contact: For further information email West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high volume, seasonal and high peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non disabled people. In these circumstances . click apply for full job details
Jan 15, 2026
Full time
Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. This role is part of the IT&D 2-Year Graduate Programme. We are encouraging applications from graduates who may not demonstrate all of the necessary skills or experience required for the role. All we request is that you hold a relevant degree with foundational technology skills and have ambition to learn and grow as a technologist within IT&D at West Midlands Police. The graduate programme provides review points, access to industry skilled professionals, leading enterprise technology exposure alongside hands on training to help you be the best technologist possible. Please be aware that in order to be eligible to apply for this role, you need to be residing in United Kingdom for 5 years consecutively The IT & Digital department is responsible for the force's adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force) Service Management (responsible for managing and maintaining all live, operational technology for the force) West Midlands Police IT & Digital is a dynamic and forward thinking organisation of individuals committed to delivering excellent information technology solutions to support West Midlands Police and the public we serve. Cloud Services underpin many aspects of West Midlands Police today, we operate a technically hybrid estate, and our services running under Amazon Web Services are critical to enabling Police Officers and Police Staff to perform their roles and fulfil the Forces mission of 'working in partnership, making communities safer'. The IT & Digital Cloud Services Team (AWS) are a highly skilled and multi disciplinary team who design, build and run technology solutions across a wide range of administrative and operational Police functions including data platform solutions that support Response, Custody and Intelligence, a nationally significant automated AI voice solution that handles all non emergency calls to WMP, secure gateway services as well as many traditional line of business applications and hosting solutions. We are looking for skilled and enthusiastic Infrastructure Developers with a passion for technology and an ability to learn what we do today as well as play an important role in building well architected AWS solutions for the future. You can expect to be using tried and tested patterns to deliver incremental deliverables one day and exploring new technologies and approaches to move our people and our solutions forward on another day. If you would like to work within a Dev Ops team of skilled technologists and can make a positive impact on our current and future solutions this opportunity could be your next challenge. You will develop and support mission critical policing systems and enjoy working with native cloud technologies. At West Midlands Police IT & Digital there is a very wide scope to build your career across many and varied projects and technology disciplines. Key Responsibilities Contribute to the production of infrastructure designs for IT solutions in line with force requirements and standards Work with Senior Developers in the Team as well as Architecture Management and Business Stakeholders to understand IT solution requirements and recommend appropriate infrastructure designs and configurations Assist with the build and deployment of AWS infrastructure for new IT solutions including the configuration of sub production environments in line with architectural designs as well as force requirements and standards. Write Infrastructure as Code packages and programs that provision and maintain infrastructure configurations across multiple environments ensuring control and consistency Work with the Senior Infrastructure Developers to coordinate the deployment of infrastructure solutions into sub production environments Provide technical guidance, cost and performance advice to technical delivery projects on all infrastructure matters from design to delivery Provide specialist infrastructure skills and knowledge to ensure the security and integrity of the Force's infrastructure across all environments are maintained to the required standards Design and implement solutions that are resilient and fault tolerant in line with the service level and criticality of the service Ensure backup jobs are implemented and monitored for the completeness and veracity of backups taken; proactively participate in DR planning discussions; prepare for and participate in DR tests Configure and develop appropriate monitoring and alerting components during the build phase of all solutions Work within the CST Team, Network and Infrastructure Services Teams to thoroughly test and validate all change taking account of constraints, dependencies and interfaces to build confidence for deployments into production Work across IT & Digital Technical Teams as well as IT Service Management to ensure the introduction of new and changed infrastructure solutions follow all relevant Service Operations process and are embedded within IT management toolsets Work closely with Service Management during the introduction of new and changed services into production environments ensuring knowledge is increased and providing high quality support documentation Assist with the monitoring and management of the performance of third party suppliers Assist Senior Infrastructure Developers with the negotiation with partner agencies, suppliers and contractors in order to achieve desirable outcomes Provide reports and comprehensive working papers including making recommendations for improvements or amendments to systems within the team Essential Skills Good knowledge of infrastructure technology encompassing networking, compute, storage, operating systems Broad knowledge of general server computer architectures, hardware and operating systems Understanding and appreciation of security technologies and best practices Knowledge of cloud computing services and the different models of cloud service provision Good general knowledge across a range of AWS Services and methods for configuring and deploying AWS solutions Understanding of ITIL Knowledge of Health and Safety issues relevant to the post Comprehensive skills in the development of infrastructure technology Excellent interpersonal skills with the ability to confidently interact with all levels of staff Good presentation skills Ability to create high level context diagrams, detailed infrastructure diagrams, written specifications and documentation to both articulate and document ideas, designs and solutions implemented Flexibility to use a variety of supporting technologies and to be innovative The ability to work under pressure and be capable of balancing competing demands and priorities Good communication skills and ability to work effectively with colleagues across the department and wider organisation as well as with external contractors and suppliers An understanding of ITIL processes as they apply to the team and to the department as a whole Benefit Statement By choosing to join West Midlands Police you will receive an enhanced benefits package including: Fair remuneration with progression opportunities and access to a very competitive pension scheme. Enhanced annual leave in addition to public holiday entitlements. Discounts across travel, parking, daily costs of living and leisure activities. A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs Comprehensive benefits including pension, Blue Light Card, and employee assistance programme. Vetting: Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process. Medical: Successful applicants will be subject to a medical assessment which may include a drug or hearing test. Interview: TBC Contact: For further information email West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high volume, seasonal and high peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non disabled people. In these circumstances . click apply for full job details
Senior Service Designer Location: London / Hybrid Security Clearance: SC Duration: Initial 6-month contract Rate: 600 p/day (inside IR35) We are working with a confidential public sector organisation who are seeking a Senior Service Designer to support a major digital transformation programme within a secure, high-profile environment. You will help shape and transition critical national services, working as part of a cross-functional team within a digital and data-driven directorate. Key Responsibilities: Lead service design activities and mentor junior team members Design user-focused services that meet programme goals Collaborate with technical and operational teams to support service transition Promote Agile, ITIL 4, and continual improvement practices Clearly document design decisions and risks Essential Skills & Experience: Proven service design expertise with a strong user focus Experience working in Agile and ITIL environments Strong leadership, mentoring, and stakeholder engagement skills Knowledge of project delivery frameworks (e.g. PRINCE2) We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jan 14, 2026
Contractor
Senior Service Designer Location: London / Hybrid Security Clearance: SC Duration: Initial 6-month contract Rate: 600 p/day (inside IR35) We are working with a confidential public sector organisation who are seeking a Senior Service Designer to support a major digital transformation programme within a secure, high-profile environment. You will help shape and transition critical national services, working as part of a cross-functional team within a digital and data-driven directorate. Key Responsibilities: Lead service design activities and mentor junior team members Design user-focused services that meet programme goals Collaborate with technical and operational teams to support service transition Promote Agile, ITIL 4, and continual improvement practices Clearly document design decisions and risks Essential Skills & Experience: Proven service design expertise with a strong user focus Experience working in Agile and ITIL environments Strong leadership, mentoring, and stakeholder engagement skills Knowledge of project delivery frameworks (e.g. PRINCE2) We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job Title Infrastructure / IT Security specialist - Enterprise client (major O365 and security projects on a global scale) Key Information Salary: up to £65,000 Education: Degree preferred or commercial exposure (none required) Experience: 5+ years Industry: Technology Location: Horsforth, Leeds Work Hours: 37.5 hours per week Benefits 23 days holiday (rising with years of service) & 5 optional additional days Pension: 2.5% salary match, plus optional voluntary contributions Life assurance Group income protection plan (optional health assurance) Personal accident scheme Free car parking Monthly socials, expenses covered, Christmas party, Summer BBQ Requirements Education: ideally a degree; commercial experience a must Experience: Office 365 at intermediate to advanced level Industry: any accepted; preferably professional services Job Location: Leeds LS1 4AP Qualifications: none required Work Hours: 37.5 hours per week Skills Excellent knowledge of Windows Servers, Active Directory, Email Platforms, Anti Virus Systems, Networking, and VM environments Extensive knowledge of IP networks and multi platform server environments Experience maintaining Exchange 2013, SQL Server, Symantec Enterprise Protection, and Backup Exec Infrastructure best practices Understanding of ITIL Principal Duties, Responsibilities & Accountabilities Responsibilities Support and monitor existing infrastructure, perform preventative maintenance, backup, and other support tasks to maintain effectiveness and provide cover as needed. Plan, manage, and implement infrastructure projects and upgrades to meet company objectives. Respond to 2nd/3rd line Help Desk calls and manage 3rd line work requests through to resolution or escalation. Ensure security of data and IT systems, and educate staff on secure working practices. Collaborate with leaders and stakeholders to integrate newly acquired businesses such as mergers / acquisitions. Coordinate with external suppliers for ongoing support and maintenance of hardware, networks, and software. Ensure all work and changes minimize disruption to business use and participate in change management. Maintain infrastructure asset records and design/document processes, procedures, and standards. Keep users updated on progress and liaise regarding escalated issues, establishing appropriate priorities. Ensure technology is managed and supported in accordance with standards, policies, and procedures. Establish guidelines and document processes for networked applications across the business. Collaborate with the Global IT team on global initiatives and roll outs. Assist with office moves, changes, provisioning new systems, and troubleshooting arising issues. Note that duties may vary and change due to the nature of the IT environment. Network Support and monitor internal networks and links to regional offices, other sites, or the Internet, ensuring proper configuration and operation. Maintain and manage company firewalls. Manage wired and wireless networks, including problem resolution and change requests. Support physical security systems under IT team responsibility. Collaborate with the infrastructure team to continuously improve global infrastructure to meet business needs. Servers Regularly check logs and servers to ensure proper patching and address issues. Test and roll out updates, especially security updates. Ensure adequate backups are maintained both on site and off site, and routinely test backup and restore procedures. Core Technical Experience Hands on IT infrastructure specialist with 3+ years of experience. Excellent IP network skills, including switches, wireless, routing protocols, and VoIP; Cisco experience an advantage. Experience with SQL Server or SharePoint, Windows Server 2008/2012, Remote Desktop Services, Active Directory in corporate environments. Knowledge of email systems, mail domain delivery routing. Hands on experience on LAN, WAN, VPN, and HP technologies. Experience managing core IT applications: email, anti virus, systems management, software deployment, user provisioning, patch management. Experience managing enterprise level email systems. Project management experience in IT projects and integration projects covering email, file access, domain membership, and user migration. Strong IT security knowledge, including firewalls, IDS/IPS, Active Directory, DNS, file sharing, and web server configuration. Experience in virtualised environments (VMware), SAN technologies, and web technologies such as IIS, .NET, SSL VPN, token authentication. Working knowledge of firewall and security technologies. IT Security (Additional Responsibilities) Develop/enhance security policies, processes, procedures, and technical controls. Identify security risks, mitigations, and opportunities to strengthen resilience. Participate in design and implementation of compliant systems and applications. Assist with security incident management and response. Collaborate with IT team on technical issue resolution, deployment best practices, and adoption processes. Maintain Microsoft 365 security solutions (Azure Information Protection, DLP, Rights Management, Cloud App Security). Implement information classification, data loss prevention, and information asset registers. Provide technical guidance for Microsoft Cloud Security solutions (OneDrive, Teams, Outlook). Analyze information security risk and non compliance issues. Monitor, enhance, and report on security posture with dashboards and management information. Leverage cyber threat intelligence for proactive risk mitigation. Additional Security Skills Develop and enhance security policies, processes, and technical controls. Proactively identify and mitigate security risks. Participate in secure design and implementation of systems. Assist with incident management and response. Share technical resolution knowledge and best practices. Manage Microsoft MFA and endpoint security. Maintain Thycotic PAM environment. Maintain IT risk register. Analyze risk and non compliance. Review system audit logs and ensure mitigation. Test disaster recovery plans. Develop and test business continuity plans.
Jan 13, 2026
Full time
Job Title Infrastructure / IT Security specialist - Enterprise client (major O365 and security projects on a global scale) Key Information Salary: up to £65,000 Education: Degree preferred or commercial exposure (none required) Experience: 5+ years Industry: Technology Location: Horsforth, Leeds Work Hours: 37.5 hours per week Benefits 23 days holiday (rising with years of service) & 5 optional additional days Pension: 2.5% salary match, plus optional voluntary contributions Life assurance Group income protection plan (optional health assurance) Personal accident scheme Free car parking Monthly socials, expenses covered, Christmas party, Summer BBQ Requirements Education: ideally a degree; commercial experience a must Experience: Office 365 at intermediate to advanced level Industry: any accepted; preferably professional services Job Location: Leeds LS1 4AP Qualifications: none required Work Hours: 37.5 hours per week Skills Excellent knowledge of Windows Servers, Active Directory, Email Platforms, Anti Virus Systems, Networking, and VM environments Extensive knowledge of IP networks and multi platform server environments Experience maintaining Exchange 2013, SQL Server, Symantec Enterprise Protection, and Backup Exec Infrastructure best practices Understanding of ITIL Principal Duties, Responsibilities & Accountabilities Responsibilities Support and monitor existing infrastructure, perform preventative maintenance, backup, and other support tasks to maintain effectiveness and provide cover as needed. Plan, manage, and implement infrastructure projects and upgrades to meet company objectives. Respond to 2nd/3rd line Help Desk calls and manage 3rd line work requests through to resolution or escalation. Ensure security of data and IT systems, and educate staff on secure working practices. Collaborate with leaders and stakeholders to integrate newly acquired businesses such as mergers / acquisitions. Coordinate with external suppliers for ongoing support and maintenance of hardware, networks, and software. Ensure all work and changes minimize disruption to business use and participate in change management. Maintain infrastructure asset records and design/document processes, procedures, and standards. Keep users updated on progress and liaise regarding escalated issues, establishing appropriate priorities. Ensure technology is managed and supported in accordance with standards, policies, and procedures. Establish guidelines and document processes for networked applications across the business. Collaborate with the Global IT team on global initiatives and roll outs. Assist with office moves, changes, provisioning new systems, and troubleshooting arising issues. Note that duties may vary and change due to the nature of the IT environment. Network Support and monitor internal networks and links to regional offices, other sites, or the Internet, ensuring proper configuration and operation. Maintain and manage company firewalls. Manage wired and wireless networks, including problem resolution and change requests. Support physical security systems under IT team responsibility. Collaborate with the infrastructure team to continuously improve global infrastructure to meet business needs. Servers Regularly check logs and servers to ensure proper patching and address issues. Test and roll out updates, especially security updates. Ensure adequate backups are maintained both on site and off site, and routinely test backup and restore procedures. Core Technical Experience Hands on IT infrastructure specialist with 3+ years of experience. Excellent IP network skills, including switches, wireless, routing protocols, and VoIP; Cisco experience an advantage. Experience with SQL Server or SharePoint, Windows Server 2008/2012, Remote Desktop Services, Active Directory in corporate environments. Knowledge of email systems, mail domain delivery routing. Hands on experience on LAN, WAN, VPN, and HP technologies. Experience managing core IT applications: email, anti virus, systems management, software deployment, user provisioning, patch management. Experience managing enterprise level email systems. Project management experience in IT projects and integration projects covering email, file access, domain membership, and user migration. Strong IT security knowledge, including firewalls, IDS/IPS, Active Directory, DNS, file sharing, and web server configuration. Experience in virtualised environments (VMware), SAN technologies, and web technologies such as IIS, .NET, SSL VPN, token authentication. Working knowledge of firewall and security technologies. IT Security (Additional Responsibilities) Develop/enhance security policies, processes, procedures, and technical controls. Identify security risks, mitigations, and opportunities to strengthen resilience. Participate in design and implementation of compliant systems and applications. Assist with security incident management and response. Collaborate with IT team on technical issue resolution, deployment best practices, and adoption processes. Maintain Microsoft 365 security solutions (Azure Information Protection, DLP, Rights Management, Cloud App Security). Implement information classification, data loss prevention, and information asset registers. Provide technical guidance for Microsoft Cloud Security solutions (OneDrive, Teams, Outlook). Analyze information security risk and non compliance issues. Monitor, enhance, and report on security posture with dashboards and management information. Leverage cyber threat intelligence for proactive risk mitigation. Additional Security Skills Develop and enhance security policies, processes, and technical controls. Proactively identify and mitigate security risks. Participate in secure design and implementation of systems. Assist with incident management and response. Share technical resolution knowledge and best practices. Manage Microsoft MFA and endpoint security. Maintain Thycotic PAM environment. Maintain IT risk register. Analyze risk and non compliance. Review system audit logs and ensure mitigation. Test disaster recovery plans. Develop and test business continuity plans.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Project Manager Location: Ringwood, Hampshire, + Hybrid home working Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, Permanent role The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our client s customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Jan 06, 2026
Full time
Project Manager Location: Ringwood, Hampshire, + Hybrid home working Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, Permanent role The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our client s customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
