Identity & Access Management (IAM) Specialist Salary: £70,000 - £75,000 + Benefits Location: London (Hybrid - 3 days onsite) Type: Permanent The Opportunity At 167 Solutions , we are partnering with a globally recognised, enterprise organisation to hire an experienced IAM Specialist on a permanent basis. This is a key hire sitting across Security, IT Operations, and HR Technology , with full ownership of the organisation's identity ecosystem. You'll play a critical role in building a secure, scalable, and automated access environment , ensuring the right people have the right access - at the right time. The Role Manage and optimise identity platforms including: Active Directory / Azure AD (Entra ID) Okta Workforce Identity AWS IAM Design and implement joiner-mover-leaver (JML) lifecycle processes integrated with HR systems (HiBob or similar) Drive automation across provisioning and access management Enforce least privilege and zero-trust security principles Support and troubleshoot: SSO / MFA Federated identity (SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management / ITIL) Enhance reporting and automation using PowerShell or Python What We're Looking For Proven experience in an IAM / Identity Engineering role Strong hands-on experience with: Active Directory / Azure AD Okta AWS IAM Experience integrating IAM with HR systems (HiBob or similar) Solid understanding of: SAML, OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL / ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO / Identity Center Knowledge of compliance frameworks: ISO 27001 SOC 2 GDPR Experience with endpoint management tools (Intune, Jamf) Why Join? Opportunity to own and shape IAM strategy within a global organisation Work across a modern, cloud-first tech stack Strong salary and benefits package Hybrid working model (3 days in London) High-impact role with real visibility across the business Apply If you're an IAM Specialist looking for a role where you can genuinely make an impact - apply now or reach out to 167 Solutions for a confidential discussion.
Apr 25, 2026
Full time
Identity & Access Management (IAM) Specialist Salary: £70,000 - £75,000 + Benefits Location: London (Hybrid - 3 days onsite) Type: Permanent The Opportunity At 167 Solutions , we are partnering with a globally recognised, enterprise organisation to hire an experienced IAM Specialist on a permanent basis. This is a key hire sitting across Security, IT Operations, and HR Technology , with full ownership of the organisation's identity ecosystem. You'll play a critical role in building a secure, scalable, and automated access environment , ensuring the right people have the right access - at the right time. The Role Manage and optimise identity platforms including: Active Directory / Azure AD (Entra ID) Okta Workforce Identity AWS IAM Design and implement joiner-mover-leaver (JML) lifecycle processes integrated with HR systems (HiBob or similar) Drive automation across provisioning and access management Enforce least privilege and zero-trust security principles Support and troubleshoot: SSO / MFA Federated identity (SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management / ITIL) Enhance reporting and automation using PowerShell or Python What We're Looking For Proven experience in an IAM / Identity Engineering role Strong hands-on experience with: Active Directory / Azure AD Okta AWS IAM Experience integrating IAM with HR systems (HiBob or similar) Solid understanding of: SAML, OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL / ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO / Identity Center Knowledge of compliance frameworks: ISO 27001 SOC 2 GDPR Experience with endpoint management tools (Intune, Jamf) Why Join? Opportunity to own and shape IAM strategy within a global organisation Work across a modern, cloud-first tech stack Strong salary and benefits package Hybrid working model (3 days in London) High-impact role with real visibility across the business Apply If you're an IAM Specialist looking for a role where you can genuinely make an impact - apply now or reach out to 167 Solutions for a confidential discussion.
EUC Analyst London (Hybrid) Up to £75,000 + benefits Permanent A leading London professional services organisation is looking for an experienced EUC Analyst to join its IT team. This is a hands-on role focused on modern endpoint management, Microsoft cloud technologies and end-user device security. Working as part of a collaborative IT function, you will help manage and improve the organisation's end-user computing environment, supporting several hundred users across Windows devices, Microsoft 365 and mobile platforms. Key responsibilities Manage and support the end-user computing environment including Windows desktops, laptops and mobile devices Administer Microsoft Intune / Endpoint Manager for device management, compliance and software deployment Deploy and manage devices using Microsoft Autopilot and modern cloud-based deployment methods Support Microsoft 365 services including Teams, OneDrive, SharePoint and Exchange Online Package and deploy applications using tools such as SCCM, Intune Win32 apps or similar technologies Manage endpoint security technologies including Defender for Endpoint, BitLocker and application control tools Use PowerShell scripting to automate administrative tasks and processes Support mobile device management for iOS and Android devices Act as a third-line escalation point for EUC related incidents Maintain technical documentation, procedures and troubleshooting guides Assist with projects relating to end-user technology and workplace improvements Required experience Strong experience administering Microsoft Intune / Endpoint Manager Experience deploying devices using Microsoft Autopilot Advanced knowledge of Windows 10 / Windows 11 enterprise environments Microsoft 365 administration including Teams, OneDrive, SharePoint and Exchange Online Application packaging and deployment experience (SCCM, Intune Win32 apps or similar) Experience managing endpoint security tools such as Defender for Endpoint and BitLocker PowerShell scripting for automation and administration Mobile device management experience for iOS and Android Experience supporting enterprise environments of 500+ users Familiarity with ITIL processes Experience with identity technologies such as Azure AD, Conditional Access and MFA This is an excellent opportunity to join a well-established organisation with a modern Microsoft technology stack, hybrid working and a collaborative IT team environment. Salary: up to £75,000 + benefits Location: London (Hybrid working)
Apr 23, 2026
Full time
EUC Analyst London (Hybrid) Up to £75,000 + benefits Permanent A leading London professional services organisation is looking for an experienced EUC Analyst to join its IT team. This is a hands-on role focused on modern endpoint management, Microsoft cloud technologies and end-user device security. Working as part of a collaborative IT function, you will help manage and improve the organisation's end-user computing environment, supporting several hundred users across Windows devices, Microsoft 365 and mobile platforms. Key responsibilities Manage and support the end-user computing environment including Windows desktops, laptops and mobile devices Administer Microsoft Intune / Endpoint Manager for device management, compliance and software deployment Deploy and manage devices using Microsoft Autopilot and modern cloud-based deployment methods Support Microsoft 365 services including Teams, OneDrive, SharePoint and Exchange Online Package and deploy applications using tools such as SCCM, Intune Win32 apps or similar technologies Manage endpoint security technologies including Defender for Endpoint, BitLocker and application control tools Use PowerShell scripting to automate administrative tasks and processes Support mobile device management for iOS and Android devices Act as a third-line escalation point for EUC related incidents Maintain technical documentation, procedures and troubleshooting guides Assist with projects relating to end-user technology and workplace improvements Required experience Strong experience administering Microsoft Intune / Endpoint Manager Experience deploying devices using Microsoft Autopilot Advanced knowledge of Windows 10 / Windows 11 enterprise environments Microsoft 365 administration including Teams, OneDrive, SharePoint and Exchange Online Application packaging and deployment experience (SCCM, Intune Win32 apps or similar) Experience managing endpoint security tools such as Defender for Endpoint and BitLocker PowerShell scripting for automation and administration Mobile device management experience for iOS and Android Experience supporting enterprise environments of 500+ users Familiarity with ITIL processes Experience with identity technologies such as Azure AD, Conditional Access and MFA This is an excellent opportunity to join a well-established organisation with a modern Microsoft technology stack, hybrid working and a collaborative IT team environment. Salary: up to £75,000 + benefits Location: London (Hybrid working)
Job Title: Monitoring Engineer / Infrastructure Engineer Location: Hemel Hempstead (5 days onsite - 4 day condensed week available) Clearance: DV MOD - Sole British National (no OCI cards) Rate: £500 - £800 per day (Inside IR35) Role Overview We are seeking a Monitoring Engineer to lead day-to-day technical operations within a Windows infrastructure environment. Reporting into the Head of Operating Systems, this role combines hands-on technical delivery with leadership responsibilities across a specialist infrastructure team. You will play a key part in shaping monitoring capability, improving operational resilience, and supporting both project delivery and live service within a highly governed environment. The role requires strong expertise in enterprise monitoring tools and infrastructure architecture, with the ability to influence technical direction, support decision making, and ensure operational standards are consistently met. Key Responsibilities Lead and mentor the infrastructure monitoring team, supporting development of SME capability and operational maturity Own and contribute to solution design, estimation, high and low-level design, and implementation activities under Project Manager guidance Ensure adherence to SLAs, responding, resolving, or escalating issues appropriately within defined thresholds Develop and maintain operational and end-user documentation, ensuring consistency and compliance with standards Support pre-sales and solution scoping activities where required Work closely with Architects and Solution Designers to assess options and provide technical recommendations Accurately estimate effort, cost, and delivery timelines for implementation tasks Ensure all team activity is fully documented in line with governance and operational standards Provide regular progress updates to Project Management to support delivery tracking and planning Essential Skills & Experience Strong enterprise infrastructure background with extensive operational experience Proven experience leading infrastructure or technical teams within structured delivery environments Deep technical expertise in monitoring and infrastructure tooling, including: Microsoft System Center Operations Manager (SCOM) PRTG Network Monitor Experience in network device monitoring and dashboard configuration Strong fault finding, diagnosis, and resolution skills across complex infrastructure environments Experience with virtualised environments, enterprise storage, file/print services, and hardware evaluation Strong understanding of service management and working within SLA-driven environments Experience working within governed frameworks and structured delivery methodologies Project leadership experience within structured methodologies such as PRINCE2 or Project Management Institute (PMI) approaches Diploma or equivalent in Computer Science or related discipline Desirable Skills Experience working in customer-facing environments and understanding business impact of technical issues Strong documentation skills for both end-user and operational audiences Accreditation at Microsoft Certified Systems Engineer (MCSE) level or equivalent Knowledge of ITIL Foundation principles and service management best practice Experience with enterprise messaging, thin client environments, or virtualization platforms About the Role: This is a senior technical position combining hands-on infrastructure expertise with leadership responsibility. You will be expected to influence technical strategy, support operational stability, and ensure monitoring capability is robust, scalable, and aligned to wider digital transformation objectives.Due to the nature of this role, all candidates with need to be DV Cleared and can only be sole UK Nationals
Apr 23, 2026
Full time
Job Title: Monitoring Engineer / Infrastructure Engineer Location: Hemel Hempstead (5 days onsite - 4 day condensed week available) Clearance: DV MOD - Sole British National (no OCI cards) Rate: £500 - £800 per day (Inside IR35) Role Overview We are seeking a Monitoring Engineer to lead day-to-day technical operations within a Windows infrastructure environment. Reporting into the Head of Operating Systems, this role combines hands-on technical delivery with leadership responsibilities across a specialist infrastructure team. You will play a key part in shaping monitoring capability, improving operational resilience, and supporting both project delivery and live service within a highly governed environment. The role requires strong expertise in enterprise monitoring tools and infrastructure architecture, with the ability to influence technical direction, support decision making, and ensure operational standards are consistently met. Key Responsibilities Lead and mentor the infrastructure monitoring team, supporting development of SME capability and operational maturity Own and contribute to solution design, estimation, high and low-level design, and implementation activities under Project Manager guidance Ensure adherence to SLAs, responding, resolving, or escalating issues appropriately within defined thresholds Develop and maintain operational and end-user documentation, ensuring consistency and compliance with standards Support pre-sales and solution scoping activities where required Work closely with Architects and Solution Designers to assess options and provide technical recommendations Accurately estimate effort, cost, and delivery timelines for implementation tasks Ensure all team activity is fully documented in line with governance and operational standards Provide regular progress updates to Project Management to support delivery tracking and planning Essential Skills & Experience Strong enterprise infrastructure background with extensive operational experience Proven experience leading infrastructure or technical teams within structured delivery environments Deep technical expertise in monitoring and infrastructure tooling, including: Microsoft System Center Operations Manager (SCOM) PRTG Network Monitor Experience in network device monitoring and dashboard configuration Strong fault finding, diagnosis, and resolution skills across complex infrastructure environments Experience with virtualised environments, enterprise storage, file/print services, and hardware evaluation Strong understanding of service management and working within SLA-driven environments Experience working within governed frameworks and structured delivery methodologies Project leadership experience within structured methodologies such as PRINCE2 or Project Management Institute (PMI) approaches Diploma or equivalent in Computer Science or related discipline Desirable Skills Experience working in customer-facing environments and understanding business impact of technical issues Strong documentation skills for both end-user and operational audiences Accreditation at Microsoft Certified Systems Engineer (MCSE) level or equivalent Knowledge of ITIL Foundation principles and service management best practice Experience with enterprise messaging, thin client environments, or virtualization platforms About the Role: This is a senior technical position combining hands-on infrastructure expertise with leadership responsibility. You will be expected to influence technical strategy, support operational stability, and ensure monitoring capability is robust, scalable, and aligned to wider digital transformation objectives.Due to the nature of this role, all candidates with need to be DV Cleared and can only be sole UK Nationals
Howdens are looking for an experienced Test Automation Lead to join our growing core systems team at Howdens. In this role you will lead a team of automation specialists, develop our automation tooling and help drive faster, higher quality releases across our digital platforms, including . This is a permanent full-time opportunity based from our offices in Croxley Park, Watford. The team work in the office 4 days a week with 1 from home. What you will do Lead, coach and develop a team of automation engineers Own and improve automation frameworks and tooling including Tosca, Selenium, Ranorex and Robot Framework Increase automation coverage to support frequent website releases Oversee design, build and maintenance of automation scripts Drive best practice, continuous improvement and platform roadmaps Partner with stakeholders across IT and the business Manage vendor relationships and ensure systems remain secure and effective What we are looking for Extensive experience of developing and managing automation tools and test engineers to support frequent, high quality releases to public facing websites in large organisations. Hands on experience in managing enterprise test automation solutions in a multi-site environment Proven track record of leading teams in delivering high-quality test automation solutions and enhancements and upgrades Strong understanding of modern system, development and support best practices Familiarity with ITIL service management processes Effective communicator able to translate technical detail when communicated with stakeholders Strong leadership skills with the ability to motivate, develop, and retain technical talent Analytical and problem-solving mindset with a focus on performance optimisation and continuous improvement Collaborative approach, working effectively across business, technical, and vendor teams Ability to balance strategic platform development with day-to-day operational needs What we offer Competitive salary and annual company bonus Company car or car allowance Private medical insurance Excellent pension scheme (company contribution of up to 12%) 25 days holiday + bank holidays with the option to buy additional days Free lunch at our onsite canteen (Howden site only) Staff Discount Employee Assistance Programme Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For. How to apply We're building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we're keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you
Apr 23, 2026
Full time
Howdens are looking for an experienced Test Automation Lead to join our growing core systems team at Howdens. In this role you will lead a team of automation specialists, develop our automation tooling and help drive faster, higher quality releases across our digital platforms, including . This is a permanent full-time opportunity based from our offices in Croxley Park, Watford. The team work in the office 4 days a week with 1 from home. What you will do Lead, coach and develop a team of automation engineers Own and improve automation frameworks and tooling including Tosca, Selenium, Ranorex and Robot Framework Increase automation coverage to support frequent website releases Oversee design, build and maintenance of automation scripts Drive best practice, continuous improvement and platform roadmaps Partner with stakeholders across IT and the business Manage vendor relationships and ensure systems remain secure and effective What we are looking for Extensive experience of developing and managing automation tools and test engineers to support frequent, high quality releases to public facing websites in large organisations. Hands on experience in managing enterprise test automation solutions in a multi-site environment Proven track record of leading teams in delivering high-quality test automation solutions and enhancements and upgrades Strong understanding of modern system, development and support best practices Familiarity with ITIL service management processes Effective communicator able to translate technical detail when communicated with stakeholders Strong leadership skills with the ability to motivate, develop, and retain technical talent Analytical and problem-solving mindset with a focus on performance optimisation and continuous improvement Collaborative approach, working effectively across business, technical, and vendor teams Ability to balance strategic platform development with day-to-day operational needs What we offer Competitive salary and annual company bonus Company car or car allowance Private medical insurance Excellent pension scheme (company contribution of up to 12%) 25 days holiday + bank holidays with the option to buy additional days Free lunch at our onsite canteen (Howden site only) Staff Discount Employee Assistance Programme Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For. How to apply We're building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we're keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you
Microsoft 365 Infrastructure Engineer Pay up to £52,442, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Microsoft 365 Infrastructure Engineer who will support and maintain cloud solutions and services as to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable expertise in administering and configuring Microsoft 365 services, alongside advanced experience in Windows 11 configuration, policy management, and enterprise scale deployment. Experience in deployment and evergreen update of the Microsoft 365 Apps for enterprise (Office) and its integration with Exchange, SharePoint, Teams and OneDrive. Experience in administration, deployment and update of Adobe products and services. Experience with Microsoft Endpoint Configuration Manager and Microsoft Intune. Knowledge of Application Packaging, Software Testing and Assistive Technologies. Knowledge of ITIL service Management, specifically Change Management and Problem Management. You and your role A typical day as a Microsoft 365 Infrastructure Engineer is about keeping the tools thousands of people use every day reliable and easy to work with. You'll be looking after Microsoft 365 services like Outlook, Teams and OneDrive, rolling out updates, fixing issues and improving how everything fits together. Some days you'll be working on Windows 11 and Intune policies, packaging and testing apps, or updating Adobe software. You'll also support specialist assistive technology, collaborate with Microsoft and suppliers and help deliver changes like new Outlook features, all while making sure services stay stable and resilient. You work closely with other engineers in a product team, owning your services end to end and helping shape how Microsoft 365 runs across the department. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 20, 2026
Full time
Microsoft 365 Infrastructure Engineer Pay up to £52,442, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Microsoft 365 Infrastructure Engineer who will support and maintain cloud solutions and services as to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable expertise in administering and configuring Microsoft 365 services, alongside advanced experience in Windows 11 configuration, policy management, and enterprise scale deployment. Experience in deployment and evergreen update of the Microsoft 365 Apps for enterprise (Office) and its integration with Exchange, SharePoint, Teams and OneDrive. Experience in administration, deployment and update of Adobe products and services. Experience with Microsoft Endpoint Configuration Manager and Microsoft Intune. Knowledge of Application Packaging, Software Testing and Assistive Technologies. Knowledge of ITIL service Management, specifically Change Management and Problem Management. You and your role A typical day as a Microsoft 365 Infrastructure Engineer is about keeping the tools thousands of people use every day reliable and easy to work with. You'll be looking after Microsoft 365 services like Outlook, Teams and OneDrive, rolling out updates, fixing issues and improving how everything fits together. Some days you'll be working on Windows 11 and Intune policies, packaging and testing apps, or updating Adobe software. You'll also support specialist assistive technology, collaborate with Microsoft and suppliers and help deliver changes like new Outlook features, all while making sure services stay stable and resilient. You work closely with other engineers in a product team, owning your services end to end and helping shape how Microsoft 365 runs across the department. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Microsoft 365 Infrastructure Engineer Pay up to £52,442, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Microsoft 365 Infrastructure Engineer who will support and maintain cloud solutions and services as to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable expertise in administering and configuring Microsoft 365 services, alongside advanced experience in Windows 11 configuration, policy management, and enterprise scale deployment. Experience in deployment and evergreen update of the Microsoft 365 Apps for enterprise (Office) and its integration with Exchange, SharePoint, Teams and OneDrive. Experience in administration, deployment and update of Adobe products and services. Experience with Microsoft Endpoint Configuration Manager and Microsoft Intune. Knowledge of Application Packaging, Software Testing and Assistive Technologies. Knowledge of ITIL service Management, specifically Change Management and Problem Management. You and your role A typical day as a Microsoft 365 Infrastructure Engineer is about keeping the tools thousands of people use every day reliable and easy to work with. You'll be looking after Microsoft 365 services like Outlook, Teams and OneDrive, rolling out updates, fixing issues and improving how everything fits together. Some days you'll be working on Windows 11 and Intune policies, packaging and testing apps, or updating Adobe software. You'll also support specialist assistive technology, collaborate with Microsoft and suppliers and help deliver changes like new Outlook features, all while making sure services stay stable and resilient. You work closely with other engineers in a product team, owning your services end to end and helping shape how Microsoft 365 runs across the department. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 20, 2026
Full time
Microsoft 365 Infrastructure Engineer Pay up to £52,442, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Microsoft 365 Infrastructure Engineer who will support and maintain cloud solutions and services as to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable expertise in administering and configuring Microsoft 365 services, alongside advanced experience in Windows 11 configuration, policy management, and enterprise scale deployment. Experience in deployment and evergreen update of the Microsoft 365 Apps for enterprise (Office) and its integration with Exchange, SharePoint, Teams and OneDrive. Experience in administration, deployment and update of Adobe products and services. Experience with Microsoft Endpoint Configuration Manager and Microsoft Intune. Knowledge of Application Packaging, Software Testing and Assistive Technologies. Knowledge of ITIL service Management, specifically Change Management and Problem Management. You and your role A typical day as a Microsoft 365 Infrastructure Engineer is about keeping the tools thousands of people use every day reliable and easy to work with. You'll be looking after Microsoft 365 services like Outlook, Teams and OneDrive, rolling out updates, fixing issues and improving how everything fits together. Some days you'll be working on Windows 11 and Intune policies, packaging and testing apps, or updating Adobe software. You'll also support specialist assistive technology, collaborate with Microsoft and suppliers and help deliver changes like new Outlook features, all while making sure services stay stable and resilient. You work closely with other engineers in a product team, owning your services end to end and helping shape how Microsoft 365 runs across the department. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
For additional information, please review .Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users. What will you do: Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem. Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations. + Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms. Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. Support global critical front office risk batches and End of day batch processing. Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions. Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews. Participate in a rotational on-call schedule to weekend support and bank holiday coverage. Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks. Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests. Identify opportunities for process improvements and automation to enhance system stability and support efficiency. Key Skills and Experience required: A key requirement for this role is proven, experience with the Openlink application. Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture). A strong understanding of risk and pnl and supporting Risk management platforms. Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server. Proficiency in Middleware technologies such as Solace. Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting. Excellent analytical, problem-solving, and critical-thinking skills. Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Ability to perform effectively in a high-pressure, fast-paced trading environment. Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar. Familiarity with the ITIL framework and best practices for incident, problem, and change management. Previous experience working directly with traders and front-office staff. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
Apr 19, 2026
Full time
For additional information, please review .Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users. What will you do: Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem. Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations. + Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms. Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. Support global critical front office risk batches and End of day batch processing. Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions. Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews. Participate in a rotational on-call schedule to weekend support and bank holiday coverage. Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks. Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests. Identify opportunities for process improvements and automation to enhance system stability and support efficiency. Key Skills and Experience required: A key requirement for this role is proven, experience with the Openlink application. Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture). A strong understanding of risk and pnl and supporting Risk management platforms. Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server. Proficiency in Middleware technologies such as Solace. Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting. Excellent analytical, problem-solving, and critical-thinking skills. Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Ability to perform effectively in a high-pressure, fast-paced trading environment. Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar. Familiarity with the ITIL framework and best practices for incident, problem, and change management. Previous experience working directly with traders and front-office staff. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Apr 18, 2026
Full time
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on professional and financial services sectors, including private equity, venture capital, and legal firms, including the top ten UK law firms. We are a Microsoft Gold Partner, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We're a pioneering and innovative organization; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. Who rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, and a holistic approach to security. We have built a reputation as a company that keeps its promises and delivers quality. About the role This new position at DA presents an excellent opportunity for a customer-oriented professional to influence the evolution of the Service Desk team and the delivery of an exceptional customer service. You will work alongside the Service Desk Manager from our head office in Holborn, Monday to Friday, supporting the smooth running and ongoing development of the customer support team. Key to the success of the role will be to inspire, motivate and instil the right behaviours, to build a skilful and high performing team. Therefore, you will be expected to lead by example and set standards, ensuring the culture supports cohesiveness across the team. You will collaborate with the Service Desk Manager to ensure that the team has a solid understanding of ITIL processes and drive continual service improvements to our ways of working and tools, so that we develop an effective team of skilled engineers and through this, deliver an exceptional service to our customers. Responsibilities Team leadership Be an inspiring and visible team leader - instil best ITIL practice, coach the team to ensure we deliver best quality service Promote culture of continuous learning - regularly assess the skills matrix and, in conjunction with the Service Desk Manager, ensure an adequate resource capability Promote and ensure knowledge sharing Develop strong collaboration/teamworking culture in the hybrid working model Develop a culture of continuous feedback Operations and service delivery Perform regular 121s and performance reviews to ensure engineers stay on track, develop their skills and are nurtured (both, from the development and wellbeing perspective) Act as the deputy for the Service Desk Manager (as and when required) Collaborate with the Service Delivery Manager in coordinating exceptional customer service Act as the technical escalation point - assist and/or guide the resolution of technical issues Evaluate team processes and improve as appropriate to meet applicable SLAs Manage the team's rota to ensure appropriate levels of coverage Monitor and drive improvements to our Knowledge Management System Run daily team stand ups to ensure the team are focused and have opportunity to raise awareness Reporting Support the Service Desk Manager in service planning, reporting and continuous improvements Prepare reports for weekly/month performance meetings Perform regular reviews of tickets and customer contact (calls, webchat) resulting in quality checks Ensure wall board information is accurate and highlights critical aspects of daily performance Qualification, experience and skills Previous career within MSP business, managing high volumes of ticket management, configuration, and asset management systems Good practical working knowledge of the ITIL processes Background of working in a service provider environment, coordinating busy service desk Excellent experience of supporting Microsoft technologies (i.e., M365, Intune, Teams, SharePoint, Azure) Experience of typical incident and major incident management processes Evidence of successful managing and developing a team Fluent spoken and written English About the person Natural leader - instils confidence, inspires, brings gravitas and enjoys developing others Positive - able to motivate the team to achieve their goals, do their best and exceed expectations Accountable - proud to own their remit of work with sense of responsibility for the team's performance Empathy - listen to understand, support, and acknowledge challenges staff may be facing Team player - Collaborate and be open to receive feedback. Understand that individual performance is critical to the success of the team Facilitator - patient, good at planning, guiding and navigating through discussions, keeping the goal in sight. What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 34 days holidays (including 8 days of bank holidays and day off on your birthday) ITIL processes, Microsoft technologies, team coordination, customer management
Apr 17, 2026
Full time
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on professional and financial services sectors, including private equity, venture capital, and legal firms, including the top ten UK law firms. We are a Microsoft Gold Partner, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We're a pioneering and innovative organization; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. Who rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, and a holistic approach to security. We have built a reputation as a company that keeps its promises and delivers quality. About the role This new position at DA presents an excellent opportunity for a customer-oriented professional to influence the evolution of the Service Desk team and the delivery of an exceptional customer service. You will work alongside the Service Desk Manager from our head office in Holborn, Monday to Friday, supporting the smooth running and ongoing development of the customer support team. Key to the success of the role will be to inspire, motivate and instil the right behaviours, to build a skilful and high performing team. Therefore, you will be expected to lead by example and set standards, ensuring the culture supports cohesiveness across the team. You will collaborate with the Service Desk Manager to ensure that the team has a solid understanding of ITIL processes and drive continual service improvements to our ways of working and tools, so that we develop an effective team of skilled engineers and through this, deliver an exceptional service to our customers. Responsibilities Team leadership Be an inspiring and visible team leader - instil best ITIL practice, coach the team to ensure we deliver best quality service Promote culture of continuous learning - regularly assess the skills matrix and, in conjunction with the Service Desk Manager, ensure an adequate resource capability Promote and ensure knowledge sharing Develop strong collaboration/teamworking culture in the hybrid working model Develop a culture of continuous feedback Operations and service delivery Perform regular 121s and performance reviews to ensure engineers stay on track, develop their skills and are nurtured (both, from the development and wellbeing perspective) Act as the deputy for the Service Desk Manager (as and when required) Collaborate with the Service Delivery Manager in coordinating exceptional customer service Act as the technical escalation point - assist and/or guide the resolution of technical issues Evaluate team processes and improve as appropriate to meet applicable SLAs Manage the team's rota to ensure appropriate levels of coverage Monitor and drive improvements to our Knowledge Management System Run daily team stand ups to ensure the team are focused and have opportunity to raise awareness Reporting Support the Service Desk Manager in service planning, reporting and continuous improvements Prepare reports for weekly/month performance meetings Perform regular reviews of tickets and customer contact (calls, webchat) resulting in quality checks Ensure wall board information is accurate and highlights critical aspects of daily performance Qualification, experience and skills Previous career within MSP business, managing high volumes of ticket management, configuration, and asset management systems Good practical working knowledge of the ITIL processes Background of working in a service provider environment, coordinating busy service desk Excellent experience of supporting Microsoft technologies (i.e., M365, Intune, Teams, SharePoint, Azure) Experience of typical incident and major incident management processes Evidence of successful managing and developing a team Fluent spoken and written English About the person Natural leader - instils confidence, inspires, brings gravitas and enjoys developing others Positive - able to motivate the team to achieve their goals, do their best and exceed expectations Accountable - proud to own their remit of work with sense of responsibility for the team's performance Empathy - listen to understand, support, and acknowledge challenges staff may be facing Team player - Collaborate and be open to receive feedback. Understand that individual performance is critical to the success of the team Facilitator - patient, good at planning, guiding and navigating through discussions, keeping the goal in sight. What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 34 days holidays (including 8 days of bank holidays and day off on your birthday) ITIL processes, Microsoft technologies, team coordination, customer management
Operational Technology Systems Administrator/Analyst - 12 Months Contract- Day Rate £450 - £485 (Inside IR35) - Hybrid (1 Day a week South Wales) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a very unique nonprofit organisation who are undergoing a significant cyber and infrastructure uplift across their operational technology environment. We're looking for a hands-on System Administrator with a strong focus on security, working across critical national infrastructure. What you'll be doing Supporting a large-scale cyber programme aligned to regulatory standards (E-CAF) Managing and securing core infrastructure across: Windows & Linux servers SQL databases Cisco networks WAN and data centre environments Driving patching, vulnerability management and system hardening best practice Supporting rollout and optimisation of security tooling including EDR and intrusion detection Integrating and maintaining Active Directory and identity governance processes Supporting incident resolution and maintaining service continuity across critical systems Contributing to secure system design, documentation and UAT processes Working closely with internal security teams and external partners What we're looking for Strong system administration experience across Windows, Linux and network environments Solid understanding of infrastructure security, patching and hardening Experience with Active Directory and identity/access management Knowledge of SQL Server and enterprise environments Ability to manage multiple priorities in a structured (ITIL-driven) environment Strong problem-solving skills and a proactive mindset Nice to have Experience in regulated environments (e.g. NIS-CAF) Exposure to OT environments, SCADA, PLCs or telemetry systems Utilities or infrastructure sector experience Understanding of cyber security tooling (EDR, IDS, backup solutions) Why this role? Work on critical infrastructure with real-world impact Be part of a major cyber transformation programme Blend of project work and operational ownership Strong long-term investment in technology and security Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Apr 17, 2026
Contractor
Operational Technology Systems Administrator/Analyst - 12 Months Contract- Day Rate £450 - £485 (Inside IR35) - Hybrid (1 Day a week South Wales) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a very unique nonprofit organisation who are undergoing a significant cyber and infrastructure uplift across their operational technology environment. We're looking for a hands-on System Administrator with a strong focus on security, working across critical national infrastructure. What you'll be doing Supporting a large-scale cyber programme aligned to regulatory standards (E-CAF) Managing and securing core infrastructure across: Windows & Linux servers SQL databases Cisco networks WAN and data centre environments Driving patching, vulnerability management and system hardening best practice Supporting rollout and optimisation of security tooling including EDR and intrusion detection Integrating and maintaining Active Directory and identity governance processes Supporting incident resolution and maintaining service continuity across critical systems Contributing to secure system design, documentation and UAT processes Working closely with internal security teams and external partners What we're looking for Strong system administration experience across Windows, Linux and network environments Solid understanding of infrastructure security, patching and hardening Experience with Active Directory and identity/access management Knowledge of SQL Server and enterprise environments Ability to manage multiple priorities in a structured (ITIL-driven) environment Strong problem-solving skills and a proactive mindset Nice to have Experience in regulated environments (e.g. NIS-CAF) Exposure to OT environments, SCADA, PLCs or telemetry systems Utilities or infrastructure sector experience Understanding of cyber security tooling (EDR, IDS, backup solutions) Why this role? Work on critical infrastructure with real-world impact Be part of a major cyber transformation programme Blend of project work and operational ownership Strong long-term investment in technology and security Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role The Risk, Compliance & Resilience Advisor shall help to manage compliance and assurance for supporting the Senior Manager - Risk & Compliance and Risk & Resilience Lead by ensuring that: Risk Assessment: Assist in identifying, assessing, and prioritising risks across the organisation. Conduct risk assessments to evaluate the likelihood and potential impact of risks on business operations and objectives Compliance Monitoring: Monitor regulatory developments and changes in laws, regulations, and industry standards. Assess the organisation's compliance with applicable regulations, standards, and internal policies Resilience Planning: Support the Global Risk & Resilience Lead in the Development and maintenance of IT resilience and business continuity plans to ensure the organisation's ability to respond to and recover from IT disruptions Incident Response and Management: Provide support in DR related incident response activities, including investigating IT security incidents, breaches, and disruptions Issue Identification: Identify and document risk deficiencies, compliance gaps, and areas for improvement. Collaborate with stakeholders to develop actionable recommendations and corrective action plans to address identified issues Documentation and Reporting: Maintain accurate documentation of risk assessments, compliance reviews, control testing activities, and remediation efforts. Prepare regular reports for management and stakeholders on the status of risk, compliance, and control activities Policy and Procedure Development: Assist in the development and maintenance of risk management, compliance, and control related policies, procedures, and guidelines. Ensure alignment with regulatory requirements and industry best practices in alignment with the Global IS Governance Lead Vendor Risk Management Support: Assist in assessing and managing risks associated with third party vendors and service providers. Evaluate vendor controls and adherence to contractual obligations Continuous Improvement: Identify opportunities for enhancing risk management, compliance, and control processes. Recommend and implement improvements to strengthen the organisation's risk and control environment Project Work: Contribute to project activities as required to ensure GRC requirements are understood and addressed Areas of Accountability, Responsibility and Competence Level Works with the Global Risk & Compliance Senior Manager to support IS in the delivery of governance, compliance, and risk activities, whilst supporting the Integration projects Supports the execution of the security, audit, and compliance activities Supports the Global Risk & Compliance Senior Manager by ensuring the successful delivery of initiatives and projects within the Risk and Compliance environment Supports the Risk & Compliance Senior Manager, and Risk & Resilience Lead in any required activities which support improvements in assurance, compliance, and audit activities Addresses findings from identified risks or audits Ensures the ISMS contains an accurate record of risks, events, and issues Supports the internal and external audit investigations Ensures that the audit tests, self certifications, and audit reviews are relevant, consistent, and conducted in accordance with professionally accepted auditing standards Works with minimal supervision, using clearly defined processes and procedures Facilitates the use of performance metrics to improve output May be required to provide out of hours support via an on call rota Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compliance and risk related concepts to technical and non technical audiences Substantial relevant experience in control management for governance, compliance, IT audits, IS assurance and risk management programmes CISA, CISM or equivalent preferred BSc or equivalent qualification in IT based degree preferred 3+ years relevant IT work experience Proven ability to communicate with technical teams to elicit information and requirements Understanding of regulatory requirements, including cross industry regulations (e.g., GDPR, Data Protection Act) and industry specific regulations Skilled in implementing compliance and control frameworks Proficient in IT governance and quality standards Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including and Cybersecurity Framework Excellent stakeholder management skills High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgement and maturity Knowledge of OneTrust risk management toolset or similar preferred At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.
Apr 17, 2026
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role The Risk, Compliance & Resilience Advisor shall help to manage compliance and assurance for supporting the Senior Manager - Risk & Compliance and Risk & Resilience Lead by ensuring that: Risk Assessment: Assist in identifying, assessing, and prioritising risks across the organisation. Conduct risk assessments to evaluate the likelihood and potential impact of risks on business operations and objectives Compliance Monitoring: Monitor regulatory developments and changes in laws, regulations, and industry standards. Assess the organisation's compliance with applicable regulations, standards, and internal policies Resilience Planning: Support the Global Risk & Resilience Lead in the Development and maintenance of IT resilience and business continuity plans to ensure the organisation's ability to respond to and recover from IT disruptions Incident Response and Management: Provide support in DR related incident response activities, including investigating IT security incidents, breaches, and disruptions Issue Identification: Identify and document risk deficiencies, compliance gaps, and areas for improvement. Collaborate with stakeholders to develop actionable recommendations and corrective action plans to address identified issues Documentation and Reporting: Maintain accurate documentation of risk assessments, compliance reviews, control testing activities, and remediation efforts. Prepare regular reports for management and stakeholders on the status of risk, compliance, and control activities Policy and Procedure Development: Assist in the development and maintenance of risk management, compliance, and control related policies, procedures, and guidelines. Ensure alignment with regulatory requirements and industry best practices in alignment with the Global IS Governance Lead Vendor Risk Management Support: Assist in assessing and managing risks associated with third party vendors and service providers. Evaluate vendor controls and adherence to contractual obligations Continuous Improvement: Identify opportunities for enhancing risk management, compliance, and control processes. Recommend and implement improvements to strengthen the organisation's risk and control environment Project Work: Contribute to project activities as required to ensure GRC requirements are understood and addressed Areas of Accountability, Responsibility and Competence Level Works with the Global Risk & Compliance Senior Manager to support IS in the delivery of governance, compliance, and risk activities, whilst supporting the Integration projects Supports the execution of the security, audit, and compliance activities Supports the Global Risk & Compliance Senior Manager by ensuring the successful delivery of initiatives and projects within the Risk and Compliance environment Supports the Risk & Compliance Senior Manager, and Risk & Resilience Lead in any required activities which support improvements in assurance, compliance, and audit activities Addresses findings from identified risks or audits Ensures the ISMS contains an accurate record of risks, events, and issues Supports the internal and external audit investigations Ensures that the audit tests, self certifications, and audit reviews are relevant, consistent, and conducted in accordance with professionally accepted auditing standards Works with minimal supervision, using clearly defined processes and procedures Facilitates the use of performance metrics to improve output May be required to provide out of hours support via an on call rota Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compliance and risk related concepts to technical and non technical audiences Substantial relevant experience in control management for governance, compliance, IT audits, IS assurance and risk management programmes CISA, CISM or equivalent preferred BSc or equivalent qualification in IT based degree preferred 3+ years relevant IT work experience Proven ability to communicate with technical teams to elicit information and requirements Understanding of regulatory requirements, including cross industry regulations (e.g., GDPR, Data Protection Act) and industry specific regulations Skilled in implementing compliance and control frameworks Proficient in IT governance and quality standards Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including and Cybersecurity Framework Excellent stakeholder management skills High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgement and maturity Knowledge of OneTrust risk management toolset or similar preferred At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.
Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users. What will you do: Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem. Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations. Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms. Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. Support global critical front office risk batches and End of day batch processing. Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions. Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews. Participate in a rotational on-call schedule to weekend support and bank holiday coverage. Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks. Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests. Identify opportunities for process improvements and automation to enhance system stability and support efficiency. Key Skills and Experience required: A key requirement for this role is proven, experience with the Openlink application. Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture). A strong understanding of risk and pnl and supporting Risk management platforms. Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server. Proficiency in Middleware technologies such as Solace. Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting. Excellent analytical, problem-solving, and critical-thinking skills. Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Ability to perform effectively in a high-pressure, fast-paced trading environment. Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar. Familiarity with the ITIL framework and best practices for incident, problem, and change management. Previous experience working directly with traders and front-office staff. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review, please let us know. View Citi's EEO Policy Statement and the Know Your Rights poster.
Apr 17, 2026
Full time
Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users. What will you do: Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem. Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations. Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms. Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. Support global critical front office risk batches and End of day batch processing. Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions. Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews. Participate in a rotational on-call schedule to weekend support and bank holiday coverage. Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks. Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests. Identify opportunities for process improvements and automation to enhance system stability and support efficiency. Key Skills and Experience required: A key requirement for this role is proven, experience with the Openlink application. Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture). A strong understanding of risk and pnl and supporting Risk management platforms. Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server. Proficiency in Middleware technologies such as Solace. Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting. Excellent analytical, problem-solving, and critical-thinking skills. Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Ability to perform effectively in a high-pressure, fast-paced trading environment. Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar. Familiarity with the ITIL framework and best practices for incident, problem, and change management. Previous experience working directly with traders and front-office staff. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review, please let us know. View Citi's EEO Policy Statement and the Know Your Rights poster.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months' experience in a similar role. Ideally you will have had at least 12 months' experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client's friendly company, where a great team and a positive culture await you.
Apr 16, 2026
Full time
Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months' experience in a similar role. Ideally you will have had at least 12 months' experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client's friendly company, where a great team and a positive culture await you.
The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview This is an exciting opportunity to join a team at the forefront of transformation. As a Production Support Team Lead, you will play a pivotal role in reshaping how Production aligns with our business lines - driving service excellence and operational agility. This is a unique chance to lead structural change within our EMEA team, set the tone for a high-performing team, and act as the local escalation point for critical production issues. The team provides Level 2 support for applications across TP ICAP, operating in a high-profile, business-facing capacity. This role engages directly with the core technologies that underpin TP ICAP's position as a leader in electronic trading. We are seeking a candidate with proven experience leading a Level 2 support team. This is a hands-on role requiring strong technical expertise and familiarity with supporting distributed applications across both cloud and on-prem environments, ensuring you quickly become a trusted escalation point for local and global teams. Key Responsibilities Functional Responsibilities Lead and manage EMEA-based resources within the global Production function. Oversee installation requests from QA and Development teams, including bug fixes, upgrades, and enhancements of trading applications in line with established baselines, policies, and procedures. Manage Incident, Problem, and Change Management activities. Monitor and administer trading application functionality and system performance. Act as escalation point for first-line support, providing deep-dive analysis and resolution for complex issues. Manage application stacks across non-production and production environments, collaborating with EMEA and US support teams. Develop automation scripts using Shell, Perl, PowerShell, Python, or SQL for installation, monitoring, and health checks. Produce high-quality documentation (runbooks, troubleshooting guides, installation procedures). Participate in meetings and calls discussing production issues, scheduled changes, and upcoming projects. Submit and track change control requests for non-production and production environments. Lead major projects and incident calls, fostering collaboration and continuous improvement. Ensure workload management aligns with global standards, policies, and SLAs. Management Responsibilities Drive the team to achieve behavioural and performance objectives set by management. Monitor and report on team KPIs. Propose operational plans, including budgets, work allocations, and staffing forecasts. Promote effective collaboration with other teams and stakeholders for efficient operations. Develop learning roadmaps to support professional development and core skill enhancement. Partner with functional heads on recruitment and internal mobility opportunities. Experience & Competencies Essential Proven experience managing Level 2 Production Support teams. Expertise in Windows Server operating systems. Advanced Unix/Linux skills (preferably power user level). Proficiency in SQL (T-SQL, SQL Server Management Studio). Working knowledge of networking tools (e.g., ssh, sftp, traceroute). Scripting skills in PowerShell, Bash, Perl. Demonstrated understanding of ITIL-based support processes (Incident, Problem, Change Management). Proven experience with Monitoring/Observability tools. Familiarity with Automation tooling (e.g., Ansible, TFS, Jenkins) and a track record of driving efficiency through automation. Solid grasp of Change Management processes. Desired Knowledge of HTML, JavaScript, CSS. Exposure to cloud-based environments and hybrid architectures. Additional experience with SQL language and database optimization. Familiarity with CI/CD pipelines and DevOps practices. Band & Level Manager / 7 Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter.You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect.
Apr 16, 2026
Full time
The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview This is an exciting opportunity to join a team at the forefront of transformation. As a Production Support Team Lead, you will play a pivotal role in reshaping how Production aligns with our business lines - driving service excellence and operational agility. This is a unique chance to lead structural change within our EMEA team, set the tone for a high-performing team, and act as the local escalation point for critical production issues. The team provides Level 2 support for applications across TP ICAP, operating in a high-profile, business-facing capacity. This role engages directly with the core technologies that underpin TP ICAP's position as a leader in electronic trading. We are seeking a candidate with proven experience leading a Level 2 support team. This is a hands-on role requiring strong technical expertise and familiarity with supporting distributed applications across both cloud and on-prem environments, ensuring you quickly become a trusted escalation point for local and global teams. Key Responsibilities Functional Responsibilities Lead and manage EMEA-based resources within the global Production function. Oversee installation requests from QA and Development teams, including bug fixes, upgrades, and enhancements of trading applications in line with established baselines, policies, and procedures. Manage Incident, Problem, and Change Management activities. Monitor and administer trading application functionality and system performance. Act as escalation point for first-line support, providing deep-dive analysis and resolution for complex issues. Manage application stacks across non-production and production environments, collaborating with EMEA and US support teams. Develop automation scripts using Shell, Perl, PowerShell, Python, or SQL for installation, monitoring, and health checks. Produce high-quality documentation (runbooks, troubleshooting guides, installation procedures). Participate in meetings and calls discussing production issues, scheduled changes, and upcoming projects. Submit and track change control requests for non-production and production environments. Lead major projects and incident calls, fostering collaboration and continuous improvement. Ensure workload management aligns with global standards, policies, and SLAs. Management Responsibilities Drive the team to achieve behavioural and performance objectives set by management. Monitor and report on team KPIs. Propose operational plans, including budgets, work allocations, and staffing forecasts. Promote effective collaboration with other teams and stakeholders for efficient operations. Develop learning roadmaps to support professional development and core skill enhancement. Partner with functional heads on recruitment and internal mobility opportunities. Experience & Competencies Essential Proven experience managing Level 2 Production Support teams. Expertise in Windows Server operating systems. Advanced Unix/Linux skills (preferably power user level). Proficiency in SQL (T-SQL, SQL Server Management Studio). Working knowledge of networking tools (e.g., ssh, sftp, traceroute). Scripting skills in PowerShell, Bash, Perl. Demonstrated understanding of ITIL-based support processes (Incident, Problem, Change Management). Proven experience with Monitoring/Observability tools. Familiarity with Automation tooling (e.g., Ansible, TFS, Jenkins) and a track record of driving efficiency through automation. Solid grasp of Change Management processes. Desired Knowledge of HTML, JavaScript, CSS. Exposure to cloud-based environments and hybrid architectures. Additional experience with SQL language and database optimization. Familiarity with CI/CD pipelines and DevOps practices. Band & Level Manager / 7 Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter.You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect.
Delivery Manager Application Deadline: 27 April 2026 Department: IT Services Employment Type: Permanent - Full Time Location: Newquay, Cornwall, UK Description You must submit a supporting statement with your application, without this your application will not be shortlisted. You can only upload one document so you will need to include this into the same document as your CV. The Delivery Manager (DM) is responsible for successfully delivering IT based change, leading a diverse multi-skilled team. The Delivery Manager will have a full understanding of either, or both, Agile and Waterfall delivery methods, and manage change initiatives from start to finish, including co-ordination of Procurement, and Budget Management. In addition to an understanding of delivery frameworks, the post holder will be required to collaborate across teams, to ensure that the expected outputs and outcomes of change initiatives are delivered effectively and efficiently. Accountabilities Successfully deliver IT change in line with the King's change delivery standards Co-ordinate IT procurement activities in conjunction with Procurement, Supplier Management, and IT Solutions colleagues Ensure that quality, change control and risk management processes are maintained Contribute to the creation of benefits realisation plans Provide advice and guidance to other colleagues as required For Waterfall specialists Plan, identify, and secure resources to support a successful outcome of work packages of the project Monitor resource utilisation and expenditure against budget Produce plan and budget reports to assist in the approval and management of projects as well as briefings and other related project governance communications Matrix manage staff, contractors and vendors where necessary Develop high-performing teams by coaching, fostering collaboration, resolving conflicts and developing team skillsets For Agile specialists Act as a servant leader and coach for an Agile team, facilitating team events and processes as well as supporting teams and Agile Release Trains (ART)s in delivering value. Educate the team in Scrum, Built-in-Quality, Kanban and SAFe, ensuring that the agreed Agile processes are followed. Improve flow by removing impediments and foster an environment for high-performing team dynamics, continuous flow and relentless improvement Assist decision makers with the review, prioritisation and optimisation of the portfolio Knowledge, Experience & Skills For Waterfall Prince2 Practitioner, APMP PMQ, PMI PMP Excellent project planning and dependency management skills Knowledge of contract lifecycles, vendor management and procurement For Agile SAFe Scrum Master or SAFe Advanced Scrum Master certification Communication & Networking Communicate information clearly and precisely Comprehend and communicate highly complicated or abstract information understandable only to specialists Deliver outcomes, influence events, or establish long-term relationships for the benefit of oneself and others Decision Making, Planning & Problem Solving Manage work resources and plans, focussing on efficient resource utilization Responsible for planning and leading significant streams of work, possibly influencing the strategic direction of the domain. Resolve predictable problems and find solutions to complex, infrequent issues using judgment Teamwork, & Development Train or coach others, ensuring learning has occurred and providing feedback as needed. The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post. Key Skills & Experience Required There are a number of duties and responsibilities that we ask all employees to be familiar with and adhere to. We ask that the successful candidate: Positively contributes to an environment at King's that truly represents Our Principles in Action and where every individual feels safe, secure and supported. Always complies with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues. Has an understanding of sustainability, including its impact on the University and the work we do, and engages in sustainable practices in the workplace. Ensures they are working in a safe environment, where they comply with our Health and Safety regulations and ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity. Complies with King's protocols on the appropriate use of telephone, email and internet facilities. Essential Education to degree standard and/or equivalent qualifications / experience Recognised Project Management Certification or Agile Delivery certification e,g, Prince2 Practitioner, APMP PMQ, SAFe Certified Scrum Master Experienced at providing expertise managing delivering value with a diverse team Significant experience of managing, inspiring, engaging and motivating a team, using interpersonal skills to achieve excellent results Ability to identify and manage priorities, whilst considering the needs of a diverse range of stakeholders Excellent presentation skills and the ability to communicate confidently, articulating ideas to both technical and non-technical audiences Significant experience of working with third parties to deliver IT Solutions Desirable ITIL Foundation qualifications Line management of other Project Managers Additional desirable domain experience as listed in the role advertisement, likely to be immediately relevant to the role Employee Benefits Hybrid Working - Minimum of 5 days per month in the office 10% Performance related bonus 30 Days holiday and maximum of 8 public holidays (pro-rata) Sick pay 4 Discretionary Christmas Closure Days Contributory pension scheme Life Assurance cover Service time - 3 Volunteer days per year Free onsite parking & Bike racks Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements) Student Discount (access to Totum, Unidays & Student Beans) CycleScheme TechScheme Opportunities for formal training and professional certification Free access to Linkedin Learning Free access to Future Learn short courses Potential for internal promotion and advancement Equality, diversity & inclusion We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed. This is in line with King's College London (KCL).
Apr 16, 2026
Full time
Delivery Manager Application Deadline: 27 April 2026 Department: IT Services Employment Type: Permanent - Full Time Location: Newquay, Cornwall, UK Description You must submit a supporting statement with your application, without this your application will not be shortlisted. You can only upload one document so you will need to include this into the same document as your CV. The Delivery Manager (DM) is responsible for successfully delivering IT based change, leading a diverse multi-skilled team. The Delivery Manager will have a full understanding of either, or both, Agile and Waterfall delivery methods, and manage change initiatives from start to finish, including co-ordination of Procurement, and Budget Management. In addition to an understanding of delivery frameworks, the post holder will be required to collaborate across teams, to ensure that the expected outputs and outcomes of change initiatives are delivered effectively and efficiently. Accountabilities Successfully deliver IT change in line with the King's change delivery standards Co-ordinate IT procurement activities in conjunction with Procurement, Supplier Management, and IT Solutions colleagues Ensure that quality, change control and risk management processes are maintained Contribute to the creation of benefits realisation plans Provide advice and guidance to other colleagues as required For Waterfall specialists Plan, identify, and secure resources to support a successful outcome of work packages of the project Monitor resource utilisation and expenditure against budget Produce plan and budget reports to assist in the approval and management of projects as well as briefings and other related project governance communications Matrix manage staff, contractors and vendors where necessary Develop high-performing teams by coaching, fostering collaboration, resolving conflicts and developing team skillsets For Agile specialists Act as a servant leader and coach for an Agile team, facilitating team events and processes as well as supporting teams and Agile Release Trains (ART)s in delivering value. Educate the team in Scrum, Built-in-Quality, Kanban and SAFe, ensuring that the agreed Agile processes are followed. Improve flow by removing impediments and foster an environment for high-performing team dynamics, continuous flow and relentless improvement Assist decision makers with the review, prioritisation and optimisation of the portfolio Knowledge, Experience & Skills For Waterfall Prince2 Practitioner, APMP PMQ, PMI PMP Excellent project planning and dependency management skills Knowledge of contract lifecycles, vendor management and procurement For Agile SAFe Scrum Master or SAFe Advanced Scrum Master certification Communication & Networking Communicate information clearly and precisely Comprehend and communicate highly complicated or abstract information understandable only to specialists Deliver outcomes, influence events, or establish long-term relationships for the benefit of oneself and others Decision Making, Planning & Problem Solving Manage work resources and plans, focussing on efficient resource utilization Responsible for planning and leading significant streams of work, possibly influencing the strategic direction of the domain. Resolve predictable problems and find solutions to complex, infrequent issues using judgment Teamwork, & Development Train or coach others, ensuring learning has occurred and providing feedback as needed. The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post. Key Skills & Experience Required There are a number of duties and responsibilities that we ask all employees to be familiar with and adhere to. We ask that the successful candidate: Positively contributes to an environment at King's that truly represents Our Principles in Action and where every individual feels safe, secure and supported. Always complies with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues. Has an understanding of sustainability, including its impact on the University and the work we do, and engages in sustainable practices in the workplace. Ensures they are working in a safe environment, where they comply with our Health and Safety regulations and ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity. Complies with King's protocols on the appropriate use of telephone, email and internet facilities. Essential Education to degree standard and/or equivalent qualifications / experience Recognised Project Management Certification or Agile Delivery certification e,g, Prince2 Practitioner, APMP PMQ, SAFe Certified Scrum Master Experienced at providing expertise managing delivering value with a diverse team Significant experience of managing, inspiring, engaging and motivating a team, using interpersonal skills to achieve excellent results Ability to identify and manage priorities, whilst considering the needs of a diverse range of stakeholders Excellent presentation skills and the ability to communicate confidently, articulating ideas to both technical and non-technical audiences Significant experience of working with third parties to deliver IT Solutions Desirable ITIL Foundation qualifications Line management of other Project Managers Additional desirable domain experience as listed in the role advertisement, likely to be immediately relevant to the role Employee Benefits Hybrid Working - Minimum of 5 days per month in the office 10% Performance related bonus 30 Days holiday and maximum of 8 public holidays (pro-rata) Sick pay 4 Discretionary Christmas Closure Days Contributory pension scheme Life Assurance cover Service time - 3 Volunteer days per year Free onsite parking & Bike racks Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements) Student Discount (access to Totum, Unidays & Student Beans) CycleScheme TechScheme Opportunities for formal training and professional certification Free access to Linkedin Learning Free access to Future Learn short courses Potential for internal promotion and advancement Equality, diversity & inclusion We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed. This is in line with King's College London (KCL).
Key Purpose of Post: Working in the Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers. This role has an emphasis on procurement support and candidates are encouraged to draw specific reference to any experience and/or expertise in this field. Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the company in line with fiscal planning. Deliver excellent customer service. Main Responsibilities of Post: Where required by a line manager, provide financial support to the IT services function. Where required by a line manager, provide procurement support to the IT services in accordance with company's financial regulations and Contract Standing orders. Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin. Follow IT Services planning and administration processes and policies. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures. Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements. Where required, supervise specialist external technical consultancy. Develop and maintain collaborative working relationships with all colleagues and with end users. Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery. Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the company. Ensure compliance with appropriate policies, procedures and guidelines with specific regard to UK public sector procurement law. Responsible for assets, equipment and materials within the ICT service undertaking. To carry out any other duties as required, which are reasonable in terms of the nature and level of the post. To support the effective planning and delivery of the company's IT procurements and ensure that such procurements are legally compliant and provide value for money. To support the company's effective contract management of IT providers ensuring legal compliance and value for money. Deputise for the Senior ISP or line manager as required. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 15, 2026
Contractor
Key Purpose of Post: Working in the Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers. This role has an emphasis on procurement support and candidates are encouraged to draw specific reference to any experience and/or expertise in this field. Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the company in line with fiscal planning. Deliver excellent customer service. Main Responsibilities of Post: Where required by a line manager, provide financial support to the IT services function. Where required by a line manager, provide procurement support to the IT services in accordance with company's financial regulations and Contract Standing orders. Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin. Follow IT Services planning and administration processes and policies. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures. Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements. Where required, supervise specialist external technical consultancy. Develop and maintain collaborative working relationships with all colleagues and with end users. Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery. Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the company. Ensure compliance with appropriate policies, procedures and guidelines with specific regard to UK public sector procurement law. Responsible for assets, equipment and materials within the ICT service undertaking. To carry out any other duties as required, which are reasonable in terms of the nature and level of the post. To support the effective planning and delivery of the company's IT procurements and ensure that such procurements are legally compliant and provide value for money. To support the company's effective contract management of IT providers ensuring legal compliance and value for money. Deputise for the Senior ISP or line manager as required. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
The IT Support Engineer plays a key role in ensuring the stability, security, and effective operation of Colt DCS end-user technology. Reporting to the Service Support Manager, this role provides first and second-line support for workplace technologies such as laptops, printers, monitors, peripherals, and meeting room solutions, alongside a suite of core business systems and Microsoft 365 applications. What you will do This is a hybrid role with an expectation to work onsite three days per week, providing hands on support for workplace technology and acting as a visible IT presence for end users. The role coordinates with third party service providers for hardware support while managing incidents and service requests through to resolution. Travel to nearby Colt DCS sites may also be required to provide onsite support where needed. The IT Support Engineer performs structured investigations, implements break fix solutions, and works closely with internal technology teams and external suppliers to restore services efficiently and maintain a high quality support experience for users. What we're looking for Outcomes: Workplace Technology Support: Provide first and second-line support for end user technology, including laptops, peripherals, printers, and meeting room systems, ensuring incidents and service requests are managed effectively and resolved within agreed service levels. Onsite IT Presence & End User Support: Act as a visible IT presence by providing onsite support (three days per week) for workplace technology, diagnosing and resolving user issues, and coordinating with third party providers where hardware replacement or specialist support is required. Incident & Request Management: Take ownership of tickets throughout their lifecycle, performing structured investigations, implementing break fix solutions, and ensuring clear communication with users until resolution. Vendor & Supplier Coordination: Work closely with internal technology teams and external suppliers to ensure effective escalation and resolution of incidents affecting end user technology. Device & Technology Deployment: Support the rollout, configuration, and upgrade of end user devices and workplace technology solutions, helping ensure smooth adoption of new tools and services across Colt DCS. Knowledge & Documentation Management: Maintain and update knowledge articles, user guides, and internal documentation to support users and improve the efficiency of the support function. Global Team Collaboration: Collaborate with colleagues across regions to support consistent global service coverage and ensure users receive reliable IT support. Skills / Experience: IT Support & Troubleshooting - Some experience in IT support or a technical service desk environment, providing first line support across end user technology and business applications. Workplace Technology Support - Familiarity with supporting workplace technologies such as Microsoft 365, laptops, monitors, peripherals, and meeting room systems, helping users work productively in both office and remote environments. Service Management Awareness - Understanding of IT service management concepts such as incident management, request fulfilment, and ticket lifecycle management. Familiarity with ITIL principles is desirable. IT Service Management Tools - Experience using IT service management platforms such as Cherwell, Neurons, Jira, ServiceNow, or similar ticketing systems is beneficial. Problem Solving Skills - Ability to troubleshoot common technical issues, follow structured investigation steps, and escalate issues when required. Technical Learning Agility - Quick to learn new systems, tools, and business processes, with the ability to adapt to a diverse technology environment. Communication - Strong verbal and written communication skills with the ability to explain technical issues clearly to non technical users. Vendor & Supplier Collaboration - Comfortable working with third party suppliers and service providers, including coordinating escalations and collaborating on the resolution of technical issues. Documentation & Knowledge Sharing - Ability to contribute to knowledge articles, user guides, and internal documentation to support users and improve support processes. Professionalism & Customer Focus - Demonstrates a positive, customer focused approach with attention to detail and a commitment to delivering high quality user support
Apr 15, 2026
Full time
The IT Support Engineer plays a key role in ensuring the stability, security, and effective operation of Colt DCS end-user technology. Reporting to the Service Support Manager, this role provides first and second-line support for workplace technologies such as laptops, printers, monitors, peripherals, and meeting room solutions, alongside a suite of core business systems and Microsoft 365 applications. What you will do This is a hybrid role with an expectation to work onsite three days per week, providing hands on support for workplace technology and acting as a visible IT presence for end users. The role coordinates with third party service providers for hardware support while managing incidents and service requests through to resolution. Travel to nearby Colt DCS sites may also be required to provide onsite support where needed. The IT Support Engineer performs structured investigations, implements break fix solutions, and works closely with internal technology teams and external suppliers to restore services efficiently and maintain a high quality support experience for users. What we're looking for Outcomes: Workplace Technology Support: Provide first and second-line support for end user technology, including laptops, peripherals, printers, and meeting room systems, ensuring incidents and service requests are managed effectively and resolved within agreed service levels. Onsite IT Presence & End User Support: Act as a visible IT presence by providing onsite support (three days per week) for workplace technology, diagnosing and resolving user issues, and coordinating with third party providers where hardware replacement or specialist support is required. Incident & Request Management: Take ownership of tickets throughout their lifecycle, performing structured investigations, implementing break fix solutions, and ensuring clear communication with users until resolution. Vendor & Supplier Coordination: Work closely with internal technology teams and external suppliers to ensure effective escalation and resolution of incidents affecting end user technology. Device & Technology Deployment: Support the rollout, configuration, and upgrade of end user devices and workplace technology solutions, helping ensure smooth adoption of new tools and services across Colt DCS. Knowledge & Documentation Management: Maintain and update knowledge articles, user guides, and internal documentation to support users and improve the efficiency of the support function. Global Team Collaboration: Collaborate with colleagues across regions to support consistent global service coverage and ensure users receive reliable IT support. Skills / Experience: IT Support & Troubleshooting - Some experience in IT support or a technical service desk environment, providing first line support across end user technology and business applications. Workplace Technology Support - Familiarity with supporting workplace technologies such as Microsoft 365, laptops, monitors, peripherals, and meeting room systems, helping users work productively in both office and remote environments. Service Management Awareness - Understanding of IT service management concepts such as incident management, request fulfilment, and ticket lifecycle management. Familiarity with ITIL principles is desirable. IT Service Management Tools - Experience using IT service management platforms such as Cherwell, Neurons, Jira, ServiceNow, or similar ticketing systems is beneficial. Problem Solving Skills - Ability to troubleshoot common technical issues, follow structured investigation steps, and escalate issues when required. Technical Learning Agility - Quick to learn new systems, tools, and business processes, with the ability to adapt to a diverse technology environment. Communication - Strong verbal and written communication skills with the ability to explain technical issues clearly to non technical users. Vendor & Supplier Collaboration - Comfortable working with third party suppliers and service providers, including coordinating escalations and collaborating on the resolution of technical issues. Documentation & Knowledge Sharing - Ability to contribute to knowledge articles, user guides, and internal documentation to support users and improve support processes. Professionalism & Customer Focus - Demonstrates a positive, customer focused approach with attention to detail and a commitment to delivering high quality user support
Great opportunity for a professionally qualified and experienced IT Projects Leader. If you hold both ITIL and Prince2 practitioner certifications and are looking for an opportunity to make a real impact then this could be the right role for you! We are looking for someone who brings a historical record of IT Project Delivery, strategy, leadership and people engagement. As a delivery specialist you understand the agility required to work with many different stakeholders and are strategic enough to make sound decisions that support the organisational vision. This is a key role working for a leading UK Charity and will be instrumental in ensuring they are able to continue to make an impact through optimised and efficient IT services, solutions, systems and infrastructure! We are looking for someone who is a natural leader, someone who engages and inspires others and combines IT Project delivery with strategic approach where decisions are always made with the organisational value and impact in mind. You will be comfortable taking the lead as well as assisting the overall IT Projects & technology Head and wider leadership in delivering excellence UK wide . This is a role that combines strategic leadership with meaningful purpose. The role is one that will assist the current Senior leader within IT Projects and is there to drive the successful delivery acrioss a diverse range of IT and change projects. This pivotal position offers the chance to shape the future of IT within a respected organisation dedicated to humanitarian and social impact. Imagine leading a team of professional IT project specialists, guiding them to implement best practices that enhance the ability to help and support more people during challenging times? Your strategic management will ensure that the organisation maximises its investment in information technology, benefiting several thousand IT users across nearly 1000 UK locations. This role is not just about managing projects; it's about making a real difference in the lives of others through technology. The Assistant Head of IT Projects will work closely with senior leaders, stakeholders, and external suppliers to ensure seamless project delivery. With an operating budget of up to £2 million per annum, you will have the resources to drive significant IT transformation. The role requires a hands-on approach, flexibility, and a commitment to excellence, ensuring that every project aligns with the organisation's strategic goals and provides value for money. Candidates must bring excellent experience in planning, managing, and delivering IT transformation projects in geographically diverse and multi-disciplinary organisations. Expertise in PRINCE 2 and ITIL methodologies is essential, along with strong financial management skills and the ability to influence at a senior level. Exceptional communication and interpersonal skills are crucial, as is the ability to manage and develop a team to achieve both individual and organisational objectives. If you are certified/accredited as an IT Projects Professional and possess a passion for continuous improvement and innovative thinking, this role is for you. The ability to work flexibly, including occasional overnight stays, and a willingness to align with human centred approaches should resonate and drive your interest! Seize this chance to lead with purpose and drive impactful IT projects that support human centred compassion and service. If you are looking to work for an organisation that makes a real difference to the lives of others then apply for an immediate response!
Apr 14, 2026
Full time
Great opportunity for a professionally qualified and experienced IT Projects Leader. If you hold both ITIL and Prince2 practitioner certifications and are looking for an opportunity to make a real impact then this could be the right role for you! We are looking for someone who brings a historical record of IT Project Delivery, strategy, leadership and people engagement. As a delivery specialist you understand the agility required to work with many different stakeholders and are strategic enough to make sound decisions that support the organisational vision. This is a key role working for a leading UK Charity and will be instrumental in ensuring they are able to continue to make an impact through optimised and efficient IT services, solutions, systems and infrastructure! We are looking for someone who is a natural leader, someone who engages and inspires others and combines IT Project delivery with strategic approach where decisions are always made with the organisational value and impact in mind. You will be comfortable taking the lead as well as assisting the overall IT Projects & technology Head and wider leadership in delivering excellence UK wide . This is a role that combines strategic leadership with meaningful purpose. The role is one that will assist the current Senior leader within IT Projects and is there to drive the successful delivery acrioss a diverse range of IT and change projects. This pivotal position offers the chance to shape the future of IT within a respected organisation dedicated to humanitarian and social impact. Imagine leading a team of professional IT project specialists, guiding them to implement best practices that enhance the ability to help and support more people during challenging times? Your strategic management will ensure that the organisation maximises its investment in information technology, benefiting several thousand IT users across nearly 1000 UK locations. This role is not just about managing projects; it's about making a real difference in the lives of others through technology. The Assistant Head of IT Projects will work closely with senior leaders, stakeholders, and external suppliers to ensure seamless project delivery. With an operating budget of up to £2 million per annum, you will have the resources to drive significant IT transformation. The role requires a hands-on approach, flexibility, and a commitment to excellence, ensuring that every project aligns with the organisation's strategic goals and provides value for money. Candidates must bring excellent experience in planning, managing, and delivering IT transformation projects in geographically diverse and multi-disciplinary organisations. Expertise in PRINCE 2 and ITIL methodologies is essential, along with strong financial management skills and the ability to influence at a senior level. Exceptional communication and interpersonal skills are crucial, as is the ability to manage and develop a team to achieve both individual and organisational objectives. If you are certified/accredited as an IT Projects Professional and possess a passion for continuous improvement and innovative thinking, this role is for you. The ability to work flexibly, including occasional overnight stays, and a willingness to align with human centred approaches should resonate and drive your interest! Seize this chance to lead with purpose and drive impactful IT projects that support human centred compassion and service. If you are looking to work for an organisation that makes a real difference to the lives of others then apply for an immediate response!
Full-time (Permanent) £48,801 - £50,270 Plus location allowance £1750 Published on 2 April 2026 Deadline 26 April 2026 Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Working at the cutting-edge of technology It all matters. Work to maintain the security and efficiency of our global IT operation When you join us in this vital senior role, you'll focus on supporting the successful delivery of high-quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long-term solutions. You'll be working closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers' requirements, you'll also ensure they're within our organisation's technical capabilities and capacity. Leading investigations into problems and opportunities relating to existing processes, you'll also generate creative new approaches to improving the service we offer. You'll have several additional tasks - these include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap. You'll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised. Committed to maintaining your own and your team's knowledge and development, you should also be ready to act as an escalation point for any service failures and ensure that resolution plans are executed correctly. Use all your technical IT skills as you help to defend the nation's interests This is a fast-paced and complex role, and to be a success you'll have plenty of experience working with customers in an IT service delivery environment. So, with this in mind you should hold a BTEC or its equivalent, preferably in Information Technology, or have plenty of relevant, hands on experience in a similar role. You'll have worked with service management tooling, such as ServiceNow, and in addition to ITIL4 Managing Professional certification, you should possess broad technical understanding and well developed awareness of service design across the delivery lifecycle. Some experience of international service delivery, ideally within the public sector, would be desirable, as would the ability to manage internal suppliers and third parties. You'll be at an advantage if you can show technical knowledge relating to security, IT and communication technologies, and any commercial expertise would be a plus. You'll be working with a wide range of colleagues and stakeholders, so it's important that you have excellent communication and interpersonal skills, and a strong commitment to building long term relationships with our customers' technical specialists and our product and services teams. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on site gym, nursery, café, and restaurant, and we offer interest free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverseteam to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Person specification We are looking for people with: Experience of working within IT service delivery environments BTEC or equivalent, preferably in Information Technology or relevant experience Hands on experience of service management tooling, such as ServiceNow ITIL4 Managing Professional Understand of service deign across the service delivery lifecycle Broad technical understanding Qualifications ITIL4 Managing Professional BTEC or equivalent, preferably in Information Technology or relevant experience
Apr 14, 2026
Full time
Full-time (Permanent) £48,801 - £50,270 Plus location allowance £1750 Published on 2 April 2026 Deadline 26 April 2026 Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Working at the cutting-edge of technology It all matters. Work to maintain the security and efficiency of our global IT operation When you join us in this vital senior role, you'll focus on supporting the successful delivery of high-quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long-term solutions. You'll be working closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers' requirements, you'll also ensure they're within our organisation's technical capabilities and capacity. Leading investigations into problems and opportunities relating to existing processes, you'll also generate creative new approaches to improving the service we offer. You'll have several additional tasks - these include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap. You'll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised. Committed to maintaining your own and your team's knowledge and development, you should also be ready to act as an escalation point for any service failures and ensure that resolution plans are executed correctly. Use all your technical IT skills as you help to defend the nation's interests This is a fast-paced and complex role, and to be a success you'll have plenty of experience working with customers in an IT service delivery environment. So, with this in mind you should hold a BTEC or its equivalent, preferably in Information Technology, or have plenty of relevant, hands on experience in a similar role. You'll have worked with service management tooling, such as ServiceNow, and in addition to ITIL4 Managing Professional certification, you should possess broad technical understanding and well developed awareness of service design across the delivery lifecycle. Some experience of international service delivery, ideally within the public sector, would be desirable, as would the ability to manage internal suppliers and third parties. You'll be at an advantage if you can show technical knowledge relating to security, IT and communication technologies, and any commercial expertise would be a plus. You'll be working with a wide range of colleagues and stakeholders, so it's important that you have excellent communication and interpersonal skills, and a strong commitment to building long term relationships with our customers' technical specialists and our product and services teams. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on site gym, nursery, café, and restaurant, and we offer interest free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverseteam to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Person specification We are looking for people with: Experience of working within IT service delivery environments BTEC or equivalent, preferably in Information Technology or relevant experience Hands on experience of service management tooling, such as ServiceNow ITIL4 Managing Professional Understand of service deign across the service delivery lifecycle Broad technical understanding Qualifications ITIL4 Managing Professional BTEC or equivalent, preferably in Information Technology or relevant experience
Job Description Role: Windows Engineer Location: London Career Level: Specialist Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Qualification As a Windows Engineer, you will: Join the team as a subject matter expert supporting our Managed Services function supporting Microsoft Windows Server, Active Directory Domain Services, infrastructure systems including the management of cloud platforms & working knowledgeof virtual environments (private), and related toolsets where you will be a major contributor to the ongoing success of client support and service operational improvements. Additionally, the position will require individual experience in systems enhancement review and planning, integration, identity life-cycle management, and process automation and improvement. The ideal candidate will be a motivated self-starter with excellent written and verbal communication skills, who excels as an individual, as well as among peers in a team environment. The position will also support other Infrastructure teams and will cross train with other team members as needed. Personal responsibility, ability to work independently, clear communication, ownership, and thoughtful execution of work is paramount! Windows Engineer Responsibilities Daily operational "break/fix" duties while working primarily out of a ticketing-based system with a large focus on Windows Server operating systems and their related Roles, Features, and components/infrastructure. Analyze, and support highly complex, enterprise-level Active Directory Services in hybrid, on-premises, and cloud hosted environments. Manage enterprise identity cloud directories including Microsoft Azure AD, AWS, Microsoft AD, and Oracle Cloud Infrastructure. Analyze current Directory Services environments to identify both technical and operational opportunities and develop continuous improvement action plans. Develop detailed knowledge based articles, standards, design, and implementation of documentation. Routine engagement with multiple other technical teams including Networking, Security, Database, Process Management, and Customer Relations personnel. Related Work Experience Troubleshooting all operating system related issues including, but not limited to, performance, system health, and system security. Managing multiple Active Directory Domains and Forests in disparate environments. Managing Active Directory Groups, Users, Services, and Computer Accounts. Group Policy Management (planning, implementing, and troubleshooting). Managing Active Directory Certificate Services / PKI Supporting O365 migration. (Technical understanding and working knowledge of M365 platforms) Supporting Azure, OCI and AWS migrations. Supporting Azure EntraID and AD Connect Supporting Active Directory Lightweight Directory Services, ADFS, SSO. Supporting upgrades and routine troubleshooting of Windows Server operating systems including security remediations. Disaster Recovery execution, coordination, and creation of related documentation. Strict Change Control, Incident, and Problem resolution based of ITIL methodology. Working knowledge and utilising AI based tooling for cloud assessments, infrastructure improvements and data capturing. Professional engagement with clients to discuss Infrastructure related changes or improvements to environments. After hours on call rotation required to ensure support for UK strategic clients. Desirable Extensive understanding and hands on experience of hybrid cloud deployments including management of virtual servers, resources, networking, storage and hypervisors. What's in it for you Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Equal Employment Opportunity Statement Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at . Locations London
Apr 14, 2026
Full time
Job Description Role: Windows Engineer Location: London Career Level: Specialist Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Qualification As a Windows Engineer, you will: Join the team as a subject matter expert supporting our Managed Services function supporting Microsoft Windows Server, Active Directory Domain Services, infrastructure systems including the management of cloud platforms & working knowledgeof virtual environments (private), and related toolsets where you will be a major contributor to the ongoing success of client support and service operational improvements. Additionally, the position will require individual experience in systems enhancement review and planning, integration, identity life-cycle management, and process automation and improvement. The ideal candidate will be a motivated self-starter with excellent written and verbal communication skills, who excels as an individual, as well as among peers in a team environment. The position will also support other Infrastructure teams and will cross train with other team members as needed. Personal responsibility, ability to work independently, clear communication, ownership, and thoughtful execution of work is paramount! Windows Engineer Responsibilities Daily operational "break/fix" duties while working primarily out of a ticketing-based system with a large focus on Windows Server operating systems and their related Roles, Features, and components/infrastructure. Analyze, and support highly complex, enterprise-level Active Directory Services in hybrid, on-premises, and cloud hosted environments. Manage enterprise identity cloud directories including Microsoft Azure AD, AWS, Microsoft AD, and Oracle Cloud Infrastructure. Analyze current Directory Services environments to identify both technical and operational opportunities and develop continuous improvement action plans. Develop detailed knowledge based articles, standards, design, and implementation of documentation. Routine engagement with multiple other technical teams including Networking, Security, Database, Process Management, and Customer Relations personnel. Related Work Experience Troubleshooting all operating system related issues including, but not limited to, performance, system health, and system security. Managing multiple Active Directory Domains and Forests in disparate environments. Managing Active Directory Groups, Users, Services, and Computer Accounts. Group Policy Management (planning, implementing, and troubleshooting). Managing Active Directory Certificate Services / PKI Supporting O365 migration. (Technical understanding and working knowledge of M365 platforms) Supporting Azure, OCI and AWS migrations. Supporting Azure EntraID and AD Connect Supporting Active Directory Lightweight Directory Services, ADFS, SSO. Supporting upgrades and routine troubleshooting of Windows Server operating systems including security remediations. Disaster Recovery execution, coordination, and creation of related documentation. Strict Change Control, Incident, and Problem resolution based of ITIL methodology. Working knowledge and utilising AI based tooling for cloud assessments, infrastructure improvements and data capturing. Professional engagement with clients to discuss Infrastructure related changes or improvements to environments. After hours on call rotation required to ensure support for UK strategic clients. Desirable Extensive understanding and hands on experience of hybrid cloud deployments including management of virtual servers, resources, networking, storage and hypervisors. What's in it for you Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Equal Employment Opportunity Statement Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at . Locations London
