Project Manager Location : Ringwood, Hampshire, + Hybrid home working. Salary : £40,000 - £45,000 DOE + Profit Share and Benefits Hours : 37.5 hours per week Contract : Full-Time, Permanent The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
May 22, 2026
Full time
Project Manager Location : Ringwood, Hampshire, + Hybrid home working. Salary : £40,000 - £45,000 DOE + Profit Share and Benefits Hours : 37.5 hours per week Contract : Full-Time, Permanent The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry. If so, due to growth we are looking for a suitable candidate to join our existing team? Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk & Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication to clients, account managers, and internal stakeholders. Liaise with Alarm Receiving Centres (ARCs) and monitoring centres when required. Engineer & Resource Coordination Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits. Support effective route planning and utilisation of technical resources. Ensure engineers receive accurate job details, access information, and system documentation. Performance, Compliance & Reporting Monitor service performance against SLAs and contractual KPIs. Produce service performance reports and fault trend analysis. Support compliance with industry standards and accreditations such as NSI, SSAIB, and relevant BS EN standards. Process & Continuous Improvement Ensure adherence to service desk procedures and best practices. Maintain and support the use of knowledge base articles and technical documentation. Identify recurring issues and recommend process or service improvements. Your competencies Essential Experience in a service desk or coordination role within the electronic security or technical services industry. Experience coordinating field engineers or service teams. Strong organisational and prioritisation skills. Excellent verbal and written communication skills. Experience using service or job management systems. Desirable Knowledge of NSI, SSAIB, or similar accreditation requirements. Understanding of CCTV, access control, intruder alarms, and basic networking principles. ITIL Foundation or equivalent service management knowledge. Experience working with monitored security systems or ARCs. Your profile Personal Qualities Calm and professional under pressure. Customer-focused with strong attention to detail. Proactive, organised, and solutions-driven. Confident communicator and effective team player. Permit to Work Ability to complete full personal security screening Ability to complete SC level clearance To express an interest in this role please send your CV and a covering letter no later than 30th June 2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards.
May 22, 2026
Full time
Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry. If so, due to growth we are looking for a suitable candidate to join our existing team? Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk & Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication to clients, account managers, and internal stakeholders. Liaise with Alarm Receiving Centres (ARCs) and monitoring centres when required. Engineer & Resource Coordination Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits. Support effective route planning and utilisation of technical resources. Ensure engineers receive accurate job details, access information, and system documentation. Performance, Compliance & Reporting Monitor service performance against SLAs and contractual KPIs. Produce service performance reports and fault trend analysis. Support compliance with industry standards and accreditations such as NSI, SSAIB, and relevant BS EN standards. Process & Continuous Improvement Ensure adherence to service desk procedures and best practices. Maintain and support the use of knowledge base articles and technical documentation. Identify recurring issues and recommend process or service improvements. Your competencies Essential Experience in a service desk or coordination role within the electronic security or technical services industry. Experience coordinating field engineers or service teams. Strong organisational and prioritisation skills. Excellent verbal and written communication skills. Experience using service or job management systems. Desirable Knowledge of NSI, SSAIB, or similar accreditation requirements. Understanding of CCTV, access control, intruder alarms, and basic networking principles. ITIL Foundation or equivalent service management knowledge. Experience working with monitored security systems or ARCs. Your profile Personal Qualities Calm and professional under pressure. Customer-focused with strong attention to detail. Proactive, organised, and solutions-driven. Confident communicator and effective team player. Permit to Work Ability to complete full personal security screening Ability to complete SC level clearance To express an interest in this role please send your CV and a covering letter no later than 30th June 2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards.
Application Support AnalystHolywood, Northern IrelandFull-Time Permanent£30,000 - £50,000 DOEThis opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.The RoleMy client is looking for individuals with experience in either, or both, of the following areas:Technical Application Support - supporting Microsoft Power Platform solutions and business applications1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer supportYou'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams.This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.Key ResponsibilitiesService Desk & User SupportAct as the first point of contact for support queries via phone, email, and ticketing systemsLog, prioritise, and manage incidents and service requestsProvide first-line troubleshooting and issue resolutionEscalate complex issues to technical and development teams where appropriateKeep users updated throughout the support process and ensure SLA adherenceTechnical Application SupportSupport and troubleshoot business applications, including Microsoft Power Platform solutionsAssist with user administration, environment monitoring, and routine maintenance tasksSupport deployments, testing, and release activitiesWork with internal teams and third-party vendors to resolve technical issuesIdentify recurring issues and contribute to continuous improvement initiativesDocumentation & CollaborationMaintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOpsAssist with reporting on service performance and ticket trendsBuild strong relationships with clients, stakeholders, and technical teamsAbout YouEssentialExperience in IT support, service desk, or application support rolesStrong troubleshooting and analytical skillsExcellent communication and customer service skillsExperience using ticketing or workload management toolsAbility to work effectively under pressure and manage competing prioritiesA proactive, customer-focused mindsetDesirableExperience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)Familiarity with Microsoft 365 and Azure / Entra IDExposure to APIs, integrations, or web servicesUnderstanding of ITIL principlesExperience within public sector, healthcare, or regulated environmentsRelevant certifications such as ITIL, PL-900, PL-200, or CompTIAWhat's on OfferSalary ranging from £30,000 - £50,000 depending on experienceExposure to large-scale digital transformation projectsStrong opportunities for learning, certification, and career progressionSupportive and collaborative team cultureVaried and interesting technical work across multiple client environmentsThis role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
May 22, 2026
Full time
Application Support AnalystHolywood, Northern IrelandFull-Time Permanent£30,000 - £50,000 DOEThis opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.The RoleMy client is looking for individuals with experience in either, or both, of the following areas:Technical Application Support - supporting Microsoft Power Platform solutions and business applications1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer supportYou'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams.This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.Key ResponsibilitiesService Desk & User SupportAct as the first point of contact for support queries via phone, email, and ticketing systemsLog, prioritise, and manage incidents and service requestsProvide first-line troubleshooting and issue resolutionEscalate complex issues to technical and development teams where appropriateKeep users updated throughout the support process and ensure SLA adherenceTechnical Application SupportSupport and troubleshoot business applications, including Microsoft Power Platform solutionsAssist with user administration, environment monitoring, and routine maintenance tasksSupport deployments, testing, and release activitiesWork with internal teams and third-party vendors to resolve technical issuesIdentify recurring issues and contribute to continuous improvement initiativesDocumentation & CollaborationMaintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOpsAssist with reporting on service performance and ticket trendsBuild strong relationships with clients, stakeholders, and technical teamsAbout YouEssentialExperience in IT support, service desk, or application support rolesStrong troubleshooting and analytical skillsExcellent communication and customer service skillsExperience using ticketing or workload management toolsAbility to work effectively under pressure and manage competing prioritiesA proactive, customer-focused mindsetDesirableExperience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)Familiarity with Microsoft 365 and Azure / Entra IDExposure to APIs, integrations, or web servicesUnderstanding of ITIL principlesExperience within public sector, healthcare, or regulated environmentsRelevant certifications such as ITIL, PL-900, PL-200, or CompTIAWhat's on OfferSalary ranging from £30,000 - £50,000 depending on experienceExposure to large-scale digital transformation projectsStrong opportunities for learning, certification, and career progressionSupportive and collaborative team cultureVaried and interesting technical work across multiple client environmentsThis role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
Programme Manager Location : Ringwood, Hampshire, + Hybrid Home Working (2 days a week in the office post-probation) Salary : £47,000 - £53,000 DOE + Profit Share and Benefits Hours : 37.5 hours per week Contract : Full-Time, Permanent The Role This is an outstanding career opportunity for a Programme Manager, who thrives on leading multiple projects, delivering exceptional results and driving customer satisfaction. In this role, you will oversee the successful delivery of IT programmes and projects, ensuring they're completed on time, within budget and to a high standard. Leading a team of Project Managers and working closely with customers to design and deliver tailored projects. The Skills You Will Need: To succeed in this role, you'll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail, ensuring accuracy and quality in programme documentation and delivery. Proven experience in managing multiple projects and managing project teams. For this role, a full driving license is required , and the position is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holiday (increasing with length of service). Additional paid leave for your birthday. Company performance-based additional paid leave. Company sick pay policy. Pension Scheme. Private Medical Insurance (including dental). Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, occasional pizza and a posh coffee machine! About Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
May 22, 2026
Full time
Programme Manager Location : Ringwood, Hampshire, + Hybrid Home Working (2 days a week in the office post-probation) Salary : £47,000 - £53,000 DOE + Profit Share and Benefits Hours : 37.5 hours per week Contract : Full-Time, Permanent The Role This is an outstanding career opportunity for a Programme Manager, who thrives on leading multiple projects, delivering exceptional results and driving customer satisfaction. In this role, you will oversee the successful delivery of IT programmes and projects, ensuring they're completed on time, within budget and to a high standard. Leading a team of Project Managers and working closely with customers to design and deliver tailored projects. The Skills You Will Need: To succeed in this role, you'll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail, ensuring accuracy and quality in programme documentation and delivery. Proven experience in managing multiple projects and managing project teams. For this role, a full driving license is required , and the position is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holiday (increasing with length of service). Additional paid leave for your birthday. Company performance-based additional paid leave. Company sick pay policy. Pension Scheme. Private Medical Insurance (including dental). Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, occasional pizza and a posh coffee machine! About Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high-quality, ITIL-aligned IT services to our customers. You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within the target resolution time Re-routing and/or escalting IT support tickets to the appropriate team as necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase. Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken and written communication skills Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role. Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving. The ability to react quickly and effectively to issues and opportunities. For a full job description and person specification, please download the Job Pack. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
May 22, 2026
Full time
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high-quality, ITIL-aligned IT services to our customers. You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within the target resolution time Re-routing and/or escalting IT support tickets to the appropriate team as necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase. Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken and written communication skills Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role. Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving. The ability to react quickly and effectively to issues and opportunities. For a full job description and person specification, please download the Job Pack. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
IT Service Delivery Specialist London - 2 days in the office 100 to 150 a day 6 Months Contract + Extension A leading global pioneering firm is seeking a data-driven IT Service Delivery Specialist to take ownership of operational governance and continuous improvement across their technology landscape. In this role, you won't be managing infrastructure directly; instead, you will be the driving force ensuring external providers and internal support teams deliver a seamless, high-quality end-user experience. You will act as a key operational liaison and will champion service quality, analyse performance metrics, and orchestrate swift resolutions during high-priority escalations. Key Responsibilities: Lead regular performance reviews with the global IT service desk and external vendors to ensure they meet agreed targets. Act as the central point of contact during critical IT outages or when high-priority issues require urgent escalation. Maintain and update internal IT support guides, team workflows, and step-by-step operational procedures. Build strong relationships across business leaders, internal tech teams, and external suppliers to keep communication clear and maximise user satisfaction. Essential Skills: Strong knowledge of ITIL frameworks and operational governance. Ability to turn complex metrics into actionable insights and executive presentations. Confident leading P1/P2 incidents and handling high-pressure situations. Natural relationship builder skilled at managing stakeholders and leading vendor reviews. Track record of identifying process gaps and driving continuous service improvement (CSI). London - 2 days in the office 100 to 150 a day 6 Months Contract + Extension (Inside IR35) If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to (url removed) or apply directly to the ad. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 22, 2026
Contractor
IT Service Delivery Specialist London - 2 days in the office 100 to 150 a day 6 Months Contract + Extension A leading global pioneering firm is seeking a data-driven IT Service Delivery Specialist to take ownership of operational governance and continuous improvement across their technology landscape. In this role, you won't be managing infrastructure directly; instead, you will be the driving force ensuring external providers and internal support teams deliver a seamless, high-quality end-user experience. You will act as a key operational liaison and will champion service quality, analyse performance metrics, and orchestrate swift resolutions during high-priority escalations. Key Responsibilities: Lead regular performance reviews with the global IT service desk and external vendors to ensure they meet agreed targets. Act as the central point of contact during critical IT outages or when high-priority issues require urgent escalation. Maintain and update internal IT support guides, team workflows, and step-by-step operational procedures. Build strong relationships across business leaders, internal tech teams, and external suppliers to keep communication clear and maximise user satisfaction. Essential Skills: Strong knowledge of ITIL frameworks and operational governance. Ability to turn complex metrics into actionable insights and executive presentations. Confident leading P1/P2 incidents and handling high-pressure situations. Natural relationship builder skilled at managing stakeholders and leading vendor reviews. Track record of identifying process gaps and driving continuous service improvement (CSI). London - 2 days in the office 100 to 150 a day 6 Months Contract + Extension (Inside IR35) If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to (url removed) or apply directly to the ad. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. SHIFTS: The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat & Sun 8-7). When on the weekend shift, you'll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the 'Weekend' What you'll need to succeed Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 22, 2026
Full time
2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. SHIFTS: The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat & Sun 8-7). When on the weekend shift, you'll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the 'Weekend' What you'll need to succeed Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new companyWe are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations.Your new roleAs an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users.You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment.Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes.What you'll need to succeedTo be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments.You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area.Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service.What you'll get in returnIn return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to £35,000 plus £2,500 annual travel allowance, full benefits package TBC shortly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 22, 2026
Full time
Your new companyWe are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations.Your new roleAs an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users.You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment.Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes.What you'll need to succeedTo be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments.You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area.Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service.What you'll get in returnIn return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to £35,000 plus £2,500 annual travel allowance, full benefits package TBC shortly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Telephony Engineer - eDV Cleared Location: London, on-site Salary: Competitive + Benefits (Can consider contractors as well) Clearance: Active eDV Clearance Required To apply, email: Join a Major Secure Communications Transformation ProgrammeA specialist technology delivery organisation is seeking an experienced Telephony Engineer to support a large-scale communications transformation programme within a secure environment.This role will focus on the migration of legacy telephony platforms to modern unified communications solutions, supporting the design, configuration, deployment, testing, and optimisation of enterprise voice services.You'll play a key role in ensuring continuity of service throughout complex migration activities, working closely with technical teams, suppliers, and operational stakeholders across multiple sites. The Role As a Telephony Engineer, you'll support the delivery of secure telephony and unified communications solutions across a complex enterprise environment. Responsibilities include: Configuring, testing, and deploying telephony technologies including SIP, VoIP, SBCs, and cloud-based voice platforms Supporting migration activities such as number porting, handset deployments, endpoint onboarding, and legacy system decommissioning Troubleshooting telephony incidents, call routing issues, and integration problems Supporting the build and configuration of gateways, trunks, routing policies, and voice services Conducting site discovery activities, audits, and migration planning exercises Supporting cutover planning, pilot deployments, phased migrations, and transition activities Performing functional testing, failover testing, and user acceptance support Validating voicemail integrations, hunt groups, call flows, and contact centre functionality Producing technical documentation, configuration records, and implementation guides Working closely with suppliers, network teams, and managed service providers Communicating effectively with stakeholders and end users throughout deployment activities Required Skills & Experience Proven experience working as a Telephony Engineer, Voice Engineer, or Unified Communications Engineer Strong hands-on experience with VoIP, SIP, SBCs, and enterprise call routing Experience with cloud telephony platforms such as Microsoft Teams Phone, Zoom Phone, Cisco, or Mitel Understanding of PSTN replacement approaches, number management, and porting processes Experience delivering telephony migrations or transformation programmes Strong troubleshooting skills across telephony, network, and endpoint technologies Ability to produce high-quality technical and operational documentation Experience working within secure or highly regulated environments Strong communication and stakeholder engagement skills Desirable Experience Contact centre or IVR configuration experience Familiarity with legacy PBX platforms and migration strategies Experience within large-scale multi-supplier delivery environments Understanding of ITIL, change management, and service transition processes Exposure to secure communications or mission-critical telephony environments What's On Offer Opportunity to work on a large-scale secure transformation programme High-impact technical delivery environment Collaborative and experienced engineering teams Long-term programme work with modern communications technologies Competitive salary and benefits package If you hold active eDV Clearance and would like to learn more, please apply for immediate consideration.
May 21, 2026
Full time
Telephony Engineer - eDV Cleared Location: London, on-site Salary: Competitive + Benefits (Can consider contractors as well) Clearance: Active eDV Clearance Required To apply, email: Join a Major Secure Communications Transformation ProgrammeA specialist technology delivery organisation is seeking an experienced Telephony Engineer to support a large-scale communications transformation programme within a secure environment.This role will focus on the migration of legacy telephony platforms to modern unified communications solutions, supporting the design, configuration, deployment, testing, and optimisation of enterprise voice services.You'll play a key role in ensuring continuity of service throughout complex migration activities, working closely with technical teams, suppliers, and operational stakeholders across multiple sites. The Role As a Telephony Engineer, you'll support the delivery of secure telephony and unified communications solutions across a complex enterprise environment. Responsibilities include: Configuring, testing, and deploying telephony technologies including SIP, VoIP, SBCs, and cloud-based voice platforms Supporting migration activities such as number porting, handset deployments, endpoint onboarding, and legacy system decommissioning Troubleshooting telephony incidents, call routing issues, and integration problems Supporting the build and configuration of gateways, trunks, routing policies, and voice services Conducting site discovery activities, audits, and migration planning exercises Supporting cutover planning, pilot deployments, phased migrations, and transition activities Performing functional testing, failover testing, and user acceptance support Validating voicemail integrations, hunt groups, call flows, and contact centre functionality Producing technical documentation, configuration records, and implementation guides Working closely with suppliers, network teams, and managed service providers Communicating effectively with stakeholders and end users throughout deployment activities Required Skills & Experience Proven experience working as a Telephony Engineer, Voice Engineer, or Unified Communications Engineer Strong hands-on experience with VoIP, SIP, SBCs, and enterprise call routing Experience with cloud telephony platforms such as Microsoft Teams Phone, Zoom Phone, Cisco, or Mitel Understanding of PSTN replacement approaches, number management, and porting processes Experience delivering telephony migrations or transformation programmes Strong troubleshooting skills across telephony, network, and endpoint technologies Ability to produce high-quality technical and operational documentation Experience working within secure or highly regulated environments Strong communication and stakeholder engagement skills Desirable Experience Contact centre or IVR configuration experience Familiarity with legacy PBX platforms and migration strategies Experience within large-scale multi-supplier delivery environments Understanding of ITIL, change management, and service transition processes Exposure to secure communications or mission-critical telephony environments What's On Offer Opportunity to work on a large-scale secure transformation programme High-impact technical delivery environment Collaborative and experienced engineering teams Long-term programme work with modern communications technologies Competitive salary and benefits package If you hold active eDV Clearance and would like to learn more, please apply for immediate consideration.
Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will act as a key operational liaison between internal stakeholders, global service desk providers, and third-party vendors to ensure high-quality service delivery aligned to business expectations and operational standards. The successful candidate will play a central role in driving continual service improvement, managing operational governance activities, supporting major incident coordination, and ensuring technology support services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional with strong IT Service Management (ITSM) knowledge, stakeholder management capability, and operational support experience within a fast-paced enterprise environment. Key Responsibilities Lead and participate in monthly stakeholder and vendor service review meetings to evaluate operational performance, KPIs, trends, risks, and service delivery outcomes. Drive continual service improvement initiatives by identifying service gaps, recommending operational enhancements, and ensuring actions are tracked through to completion. Monitor and review vendor performance against agreed service levels and contractual obligations. Analyse operational reporting data and service metrics to identify trends, risks, recurring issues, and opportunities for process optimisation. Prepare and present service performance reports and operational insights to wider leadership teams and stakeholders. Coordinate and manage internal technology escalations across support teams to ensure timely resolution and effective stakeholder communication. Support the management of Priority 1 (P1) and Priority 2 (P2) incidents, including operational coordination, escalation management, communication updates, and post-incident tracking. Review, maintain, and improve operational support documentation, service procedures, and governance processes. Act as a subject matter expert for operational support processes, service management activities, and escalation procedures. Build and maintain strong working relationships with internal business stakeholders, technology support teams, service desk providers, and external vendors. Contribute to improving the overall end-user support experience through operational excellence and service optimisation initiatives. Required Skills & Experience Strong understanding of IT Service Management (ITSM) principles, operational governance, and service delivery frameworks. Previous experience within a Service Management, Service Delivery, IT Operations, or Technology Support environment. Experience managing stakeholder relationships and facilitating service review or operational governance meetings. Proven ability to coordinate escalations and support major incident management processes. Strong analytical skills with experience interpreting operational metrics, KPI reporting, and service performance data. Excellent communication, presentation, and stakeholder engagement skills. Strong organisational and prioritisation abilities with the capability to manage multiple tasks and operational activities simultaneously. Experience driving continuous improvement initiatives within operational or support environments. Ability to work collaboratively across technical teams, business stakeholders, and external suppliers. Desirable Experience Experience working with global service desk providers or managed service vendors. Familiarity with ITIL processes and service management best practices. Experience producing operational reports and presenting findings to senior leadership. Exposure to enterprise-scale technology support environments. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
May 21, 2026
Contractor
Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will act as a key operational liaison between internal stakeholders, global service desk providers, and third-party vendors to ensure high-quality service delivery aligned to business expectations and operational standards. The successful candidate will play a central role in driving continual service improvement, managing operational governance activities, supporting major incident coordination, and ensuring technology support services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional with strong IT Service Management (ITSM) knowledge, stakeholder management capability, and operational support experience within a fast-paced enterprise environment. Key Responsibilities Lead and participate in monthly stakeholder and vendor service review meetings to evaluate operational performance, KPIs, trends, risks, and service delivery outcomes. Drive continual service improvement initiatives by identifying service gaps, recommending operational enhancements, and ensuring actions are tracked through to completion. Monitor and review vendor performance against agreed service levels and contractual obligations. Analyse operational reporting data and service metrics to identify trends, risks, recurring issues, and opportunities for process optimisation. Prepare and present service performance reports and operational insights to wider leadership teams and stakeholders. Coordinate and manage internal technology escalations across support teams to ensure timely resolution and effective stakeholder communication. Support the management of Priority 1 (P1) and Priority 2 (P2) incidents, including operational coordination, escalation management, communication updates, and post-incident tracking. Review, maintain, and improve operational support documentation, service procedures, and governance processes. Act as a subject matter expert for operational support processes, service management activities, and escalation procedures. Build and maintain strong working relationships with internal business stakeholders, technology support teams, service desk providers, and external vendors. Contribute to improving the overall end-user support experience through operational excellence and service optimisation initiatives. Required Skills & Experience Strong understanding of IT Service Management (ITSM) principles, operational governance, and service delivery frameworks. Previous experience within a Service Management, Service Delivery, IT Operations, or Technology Support environment. Experience managing stakeholder relationships and facilitating service review or operational governance meetings. Proven ability to coordinate escalations and support major incident management processes. Strong analytical skills with experience interpreting operational metrics, KPI reporting, and service performance data. Excellent communication, presentation, and stakeholder engagement skills. Strong organisational and prioritisation abilities with the capability to manage multiple tasks and operational activities simultaneously. Experience driving continuous improvement initiatives within operational or support environments. Ability to work collaboratively across technical teams, business stakeholders, and external suppliers. Desirable Experience Experience working with global service desk providers or managed service vendors. Familiarity with ITIL processes and service management best practices. Experience producing operational reports and presenting findings to senior leadership. Exposure to enterprise-scale technology support environments. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Infrastructure Engineer - DV Cleared Watford (On-site) Wintel/on-prem Up to £55,000 To apply, email: A secure government programme is seeking an experienced Infrastructure Engineer to support the deployment, integration, and ongoing management of critical IT infrastructure. This is a hands-on role working across server, network, storage, and desktop environments, supporting a highly secure and fast-paced delivery environment. Due to the nature of the work, active DV clearance is required to start. Key Responsibilities Deploy and integrate hardware and software across infrastructure environments Test deliverables, document outcomes, and manage fault identification and resolution Administer, maintain, and enhance systems to improve performance and service quality Provide 2nd and 3rd line support, working within agreed SLAs Deliver tasks in line with project plans, timelines, and quality standards Maintain operational documentation, asset records, and system updates Provide regular progress updates to internal stakeholders Key Skills & Experience Experience in infrastructure engineering within secure or specialist environments Background as an Infrastructure or Field Engineer across small to medium IT projects Strong hands-on experience with: Infrastructure administration Hardware deployment Fault diagnosis and resolution Ability to work independently and manage workload within SLA-driven environments Experience working in customer-facing roles Desirable Experience Knowledge of ITIL Service Management processes MCP certification (or equivalent) Understanding of secure data centre environments and UK Government standards Experience with: File and print clusters Thin client environments Messaging systems Strong customer service and stakeholder management skills Experience reporting across multiple levels and monitoring KPIs
May 21, 2026
Full time
Infrastructure Engineer - DV Cleared Watford (On-site) Wintel/on-prem Up to £55,000 To apply, email: A secure government programme is seeking an experienced Infrastructure Engineer to support the deployment, integration, and ongoing management of critical IT infrastructure. This is a hands-on role working across server, network, storage, and desktop environments, supporting a highly secure and fast-paced delivery environment. Due to the nature of the work, active DV clearance is required to start. Key Responsibilities Deploy and integrate hardware and software across infrastructure environments Test deliverables, document outcomes, and manage fault identification and resolution Administer, maintain, and enhance systems to improve performance and service quality Provide 2nd and 3rd line support, working within agreed SLAs Deliver tasks in line with project plans, timelines, and quality standards Maintain operational documentation, asset records, and system updates Provide regular progress updates to internal stakeholders Key Skills & Experience Experience in infrastructure engineering within secure or specialist environments Background as an Infrastructure or Field Engineer across small to medium IT projects Strong hands-on experience with: Infrastructure administration Hardware deployment Fault diagnosis and resolution Ability to work independently and manage workload within SLA-driven environments Experience working in customer-facing roles Desirable Experience Knowledge of ITIL Service Management processes MCP certification (or equivalent) Understanding of secure data centre environments and UK Government standards Experience with: File and print clusters Thin client environments Messaging systems Strong customer service and stakeholder management skills Experience reporting across multiple levels and monitoring KPIs
Junior IT Business Systems Advisor (Graduate / Early-Career Opportunity) £23 per hour Inside IR35 On-site, Birmingham (5 days per week - must live within 30 minutes of Coleshill B46) Want a career where tech meets real-world manufacturing - not just screens and spreadsheets? This is a hands-on graduate role based at a leading manufacturing plant for an iconic global brand in Birmingham. You'll be on site every day, learning how large-scale systems actually run, supported by a friendly team who expect you to ask questions, learn fast, and grow into the role.This is a starter role with a future - designed to help you build confidence, experience, and direction in IT and systems within an automotive manufacturing environment. What you'll learn on the jobYou don't need to know all of this yet - that's the point. You'll be trained and supported while learning how to: Support and improve business and IT systems used on a live manufacturing site Understand how incidents, problems, and system changes are handled in the real world Get involved in small projects and change releases Use reporting and tracking to understand what's working (and what isn't) Learn IT service management (ITIL / ITSM) in both Agile and Waterfall environments Work with tools like Confluence, MS tools (including AI), and service dashboards Get exposure to SQL, testing, and data analysis Take part in workshops and collaborate with teams across the site This is practical, hands-on learning - not classroom theory. Who this is perfect forThis role is ideal if you're a graduate or early-career professional (0-2 years' experience) who wants to build a career, not just get a job.You'll suit this role if you: Have (or are finishing) a degree in something like: Mechanical, Automotive, or Manufacturing Engineering Business Analysis or Project Management Information Systems, IT, Data, or Engineering-related subjects Are curious and comfortable asking questions Communicate well and enjoy working with people Want to understand how systems support real-world operations Are keen to be on site, learn fast, and build strong foundations Attitude, communication, curiosity, and willingness to learn matter more than experience. What this role is notTo be clear (and fair), this role is not: A senior, specialist, or expert-level IT role A role for experienced developers, architects, or consultants A remote or hybrid position (you'll be on site to learn properly) A role where you're expected to already know everything If you have several years of experience and are looking for autonomy from day one, this role likely won't be the right fit. The environment & progression Fully on-site in Birmingham (5 days per week) Friendly, down-to-earth manufacturing environment Lots of support, mentoring, and learning time built in Clear progression toward more specialist IT, systems, or analysis roles If you're early in your career and want to learn how tech really works inside a major manufacturing operation, this is a brilliant place to start. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 21, 2026
Contractor
Junior IT Business Systems Advisor (Graduate / Early-Career Opportunity) £23 per hour Inside IR35 On-site, Birmingham (5 days per week - must live within 30 minutes of Coleshill B46) Want a career where tech meets real-world manufacturing - not just screens and spreadsheets? This is a hands-on graduate role based at a leading manufacturing plant for an iconic global brand in Birmingham. You'll be on site every day, learning how large-scale systems actually run, supported by a friendly team who expect you to ask questions, learn fast, and grow into the role.This is a starter role with a future - designed to help you build confidence, experience, and direction in IT and systems within an automotive manufacturing environment. What you'll learn on the jobYou don't need to know all of this yet - that's the point. You'll be trained and supported while learning how to: Support and improve business and IT systems used on a live manufacturing site Understand how incidents, problems, and system changes are handled in the real world Get involved in small projects and change releases Use reporting and tracking to understand what's working (and what isn't) Learn IT service management (ITIL / ITSM) in both Agile and Waterfall environments Work with tools like Confluence, MS tools (including AI), and service dashboards Get exposure to SQL, testing, and data analysis Take part in workshops and collaborate with teams across the site This is practical, hands-on learning - not classroom theory. Who this is perfect forThis role is ideal if you're a graduate or early-career professional (0-2 years' experience) who wants to build a career, not just get a job.You'll suit this role if you: Have (or are finishing) a degree in something like: Mechanical, Automotive, or Manufacturing Engineering Business Analysis or Project Management Information Systems, IT, Data, or Engineering-related subjects Are curious and comfortable asking questions Communicate well and enjoy working with people Want to understand how systems support real-world operations Are keen to be on site, learn fast, and build strong foundations Attitude, communication, curiosity, and willingness to learn matter more than experience. What this role is notTo be clear (and fair), this role is not: A senior, specialist, or expert-level IT role A role for experienced developers, architects, or consultants A remote or hybrid position (you'll be on site to learn properly) A role where you're expected to already know everything If you have several years of experience and are looking for autonomy from day one, this role likely won't be the right fit. The environment & progression Fully on-site in Birmingham (5 days per week) Friendly, down-to-earth manufacturing environment Lots of support, mentoring, and learning time built in Clear progression toward more specialist IT, systems, or analysis roles If you're early in your career and want to learn how tech really works inside a major manufacturing operation, this is a brilliant place to start. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Role: IT Services Support Manager Salary: to £47,000 per annum, depending on experience Location: hybrid in Hampshire approx. 2-3x per week & on call rota We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations. You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms. You'll be working in a hybrid environment, based between 2-3 days per week in the office / on sites around Hampshire and the remainder of the week working remotely. This is a full-time permanent IT Services Support Manager position, paying up to £47,000 per annum, depending on experience. Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work. Skills and experience required: Proven experience in an ICT support and delivery environment. Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4 Understanding of system integration principles and software testing methodologies. Strong background in enterprise architecture, infrastructure, and network design. Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans. Strong customer focus with a commitment to delivering high-quality service. Excellent communication skills, with the ability to explain technical concepts in plain English. Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment. Strong influencing, negotiation, and stakeholder management skills. Ability to build effective working relationships with colleagues, suppliers, and partners. Knowledge of data security legislation, principles, and responsibilities within a large ICT environment. High level of attention to detail, particularly when working with data and systems. Strong verbal, written, and presentation skills. Commitment to continuous professional development. Ability to work flexibly to support operational requirements. High levels of integrity and confidentiality when handling sensitive information. Full driving licence and willingness to travel as required. What you'd be doing: Provide technical support and contribute to the delivery of ICT services across the organisation. Line manage senior technical staff and specialist systems roles Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy. Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations. Maintain and regularly review support documentation to ensure accuracy and effectiveness. Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps. Provide technical leadership on system integrations and interfaces with third-party applications. Deliver expert technical advice to users at all levels, adapting communication to suit the audience. Manage workload effectively across operational support and project delivery. Ensure high data quality through detailed analysis and validation of system data. Support the ongoing improvement, security, and resilience of ICT systems and services. Benefits : Substantial holiday allowance plus bank holidays Very generous pension Flexible working with reasonable start/finish times And much more If you're interested, then we'd love to hear from you - please Apply Now and send a CV for quick review. Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 21, 2026
Full time
Role: IT Services Support Manager Salary: to £47,000 per annum, depending on experience Location: hybrid in Hampshire approx. 2-3x per week & on call rota We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations. You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms. You'll be working in a hybrid environment, based between 2-3 days per week in the office / on sites around Hampshire and the remainder of the week working remotely. This is a full-time permanent IT Services Support Manager position, paying up to £47,000 per annum, depending on experience. Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work. Skills and experience required: Proven experience in an ICT support and delivery environment. Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4 Understanding of system integration principles and software testing methodologies. Strong background in enterprise architecture, infrastructure, and network design. Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans. Strong customer focus with a commitment to delivering high-quality service. Excellent communication skills, with the ability to explain technical concepts in plain English. Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment. Strong influencing, negotiation, and stakeholder management skills. Ability to build effective working relationships with colleagues, suppliers, and partners. Knowledge of data security legislation, principles, and responsibilities within a large ICT environment. High level of attention to detail, particularly when working with data and systems. Strong verbal, written, and presentation skills. Commitment to continuous professional development. Ability to work flexibly to support operational requirements. High levels of integrity and confidentiality when handling sensitive information. Full driving licence and willingness to travel as required. What you'd be doing: Provide technical support and contribute to the delivery of ICT services across the organisation. Line manage senior technical staff and specialist systems roles Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy. Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations. Maintain and regularly review support documentation to ensure accuracy and effectiveness. Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps. Provide technical leadership on system integrations and interfaces with third-party applications. Deliver expert technical advice to users at all levels, adapting communication to suit the audience. Manage workload effectively across operational support and project delivery. Ensure high data quality through detailed analysis and validation of system data. Support the ongoing improvement, security, and resilience of ICT systems and services. Benefits : Substantial holiday allowance plus bank holidays Very generous pension Flexible working with reasonable start/finish times And much more If you're interested, then we'd love to hear from you - please Apply Now and send a CV for quick review. Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
May 20, 2026
Full time
IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
May 20, 2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Role Information Security Controller Salary up to 35,000 Merthyr Tydfil South Wales Onsite role Starting July 2026 Why join Marshall Land Systems in this role: Reporting into the Head of Security in Cambridge, the Security Controller will be responsible for coordinating and assuring physical and operational security across Marshall Land Systems sites with the primary operating location being, Merthyr Tydfil - South Wales. This role ensures compliance with defence security requirements and enables the secure delivery of programmes, projects, and supply chain activities. The role will be managing a small onsite team in Wales. Your responsibilities in this role include: Act as the primary day-to-day liaison at Merthyr Tydfil with external security authorities, including DE&S PSyA, UKSV, NCSC, WARP, and IVCO. Support the implementation and ongoing assurance of company security policies, processes, audits, reporting, and incident response. Oversee physical security arrangements across the site, including access control, CCTV systems, and building security in collaboration with Facilities. Ensure robust access control and visitor management processes are in place, consistently applied, and compliant with required standards. Oversee the operation of security systems (CCTV, alarms, access control, incident management tools), ensuring effective monitoring and response. Provide direction, coordination, and tasking to on-site security personnel, maintaining situational awareness and effective site coverage. Ensure routine security checks, patrols, and inspections are completed and meet required standards. Support the site Security Team, including recruitment, performance management, and professional development. Support contract and programme delivery by managing security requirements, including Security Aspects Letters (SALs) and supply chain assurance. Support the coordination of site-level IT service support, including the request, issue, of IT equipment, and act as a local point of contact for third-party IT providers. Support and coordinate response to security incidents, at Merthyr Tydfil site, ensuring timely escalation, investigation, and reporting in line with company and regulatory requirements. Support to Site Manager when required Apply if you have most of the following: Experience operating within a security role in a regulated or high-security environment (e.g. defence, government, or critical infrastructure). Proven experience managing physical security operations, including access control systems, CCTV, and site security measures. Experience liaising with external security authorities (e.g. UKSV, NCSC, MOD or equivalent bodies). Demonstrable experience implementing and assuring security policies, audits, and incident response processes. Leadership and development of the local security team. Experience supporting secure contract or programme delivery, including supply chain assurance and SALs. Supporting the coordination of operational security activities, including incident response and team tasking. Exposure to IT service coordination or support within a secure environment. Technical skills/education: Working knowledge of physical security systems, including CCTV, access control, and alarm systems. Strong understanding of security operations, incident response, and best practices. Ability to oversee and assure security processes, inspections, and compliance activities. Competence in using security and incident management systems. Knowledge of UK Government security standards and frameworks. Security-related professional qualification (e.g. Security Institute, ASIS, or equivalent). Familiarity with IT service management principles (e.g. ITIL). Desirable Experience within the defence sector or working on government contracts. Desirable Additional local needs: This is a site-based role. Candidates must be eligible to obtain and maintain UK Security Clearance (SC as a minimum). The benefits of this role include: Play a central role in protecting critical defence programmes, national security interests, and sensitive assets. Regular engagement with external authorities (e.g. UKSV, NCSC, MOD stakeholders) and participation in recognised security forums. Opportunities to gain and maintain industry-recognised security qualifications and certifications, with ongoing support for continuous professional development. Direct responsibility for leading and developing a site security team, building people management and operational leadership capability. Work closely with IT, Facilities, Supply Chain, HR, and Programme teams, developing a broad understanding of business operations within a secure environment. Opportunity to obtain and maintain UK Security Clearance, enhancing long-term career prospects within the defence and security sectors. Contribute to large-scale, multi-site, and supply chain-driven projects, building experience in secure programme delivery. Opportunity to shape and enhance security processes, systems, and standards across the organisation. Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.
May 20, 2026
Full time
Role Information Security Controller Salary up to 35,000 Merthyr Tydfil South Wales Onsite role Starting July 2026 Why join Marshall Land Systems in this role: Reporting into the Head of Security in Cambridge, the Security Controller will be responsible for coordinating and assuring physical and operational security across Marshall Land Systems sites with the primary operating location being, Merthyr Tydfil - South Wales. This role ensures compliance with defence security requirements and enables the secure delivery of programmes, projects, and supply chain activities. The role will be managing a small onsite team in Wales. Your responsibilities in this role include: Act as the primary day-to-day liaison at Merthyr Tydfil with external security authorities, including DE&S PSyA, UKSV, NCSC, WARP, and IVCO. Support the implementation and ongoing assurance of company security policies, processes, audits, reporting, and incident response. Oversee physical security arrangements across the site, including access control, CCTV systems, and building security in collaboration with Facilities. Ensure robust access control and visitor management processes are in place, consistently applied, and compliant with required standards. Oversee the operation of security systems (CCTV, alarms, access control, incident management tools), ensuring effective monitoring and response. Provide direction, coordination, and tasking to on-site security personnel, maintaining situational awareness and effective site coverage. Ensure routine security checks, patrols, and inspections are completed and meet required standards. Support the site Security Team, including recruitment, performance management, and professional development. Support contract and programme delivery by managing security requirements, including Security Aspects Letters (SALs) and supply chain assurance. Support the coordination of site-level IT service support, including the request, issue, of IT equipment, and act as a local point of contact for third-party IT providers. Support and coordinate response to security incidents, at Merthyr Tydfil site, ensuring timely escalation, investigation, and reporting in line with company and regulatory requirements. Support to Site Manager when required Apply if you have most of the following: Experience operating within a security role in a regulated or high-security environment (e.g. defence, government, or critical infrastructure). Proven experience managing physical security operations, including access control systems, CCTV, and site security measures. Experience liaising with external security authorities (e.g. UKSV, NCSC, MOD or equivalent bodies). Demonstrable experience implementing and assuring security policies, audits, and incident response processes. Leadership and development of the local security team. Experience supporting secure contract or programme delivery, including supply chain assurance and SALs. Supporting the coordination of operational security activities, including incident response and team tasking. Exposure to IT service coordination or support within a secure environment. Technical skills/education: Working knowledge of physical security systems, including CCTV, access control, and alarm systems. Strong understanding of security operations, incident response, and best practices. Ability to oversee and assure security processes, inspections, and compliance activities. Competence in using security and incident management systems. Knowledge of UK Government security standards and frameworks. Security-related professional qualification (e.g. Security Institute, ASIS, or equivalent). Familiarity with IT service management principles (e.g. ITIL). Desirable Experience within the defence sector or working on government contracts. Desirable Additional local needs: This is a site-based role. Candidates must be eligible to obtain and maintain UK Security Clearance (SC as a minimum). The benefits of this role include: Play a central role in protecting critical defence programmes, national security interests, and sensitive assets. Regular engagement with external authorities (e.g. UKSV, NCSC, MOD stakeholders) and participation in recognised security forums. Opportunities to gain and maintain industry-recognised security qualifications and certifications, with ongoing support for continuous professional development. Direct responsibility for leading and developing a site security team, building people management and operational leadership capability. Work closely with IT, Facilities, Supply Chain, HR, and Programme teams, developing a broad understanding of business operations within a secure environment. Opportunity to obtain and maintain UK Security Clearance, enhancing long-term career prospects within the defence and security sectors. Contribute to large-scale, multi-site, and supply chain-driven projects, building experience in secure programme delivery. Opportunity to shape and enhance security processes, systems, and standards across the organisation. Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.
Procurement Services Team Lead Salary: 59,900 - 84,700 per annum Location: Durrington, West Sussex (remote working with expectation to attend site for stakeholder meetings) We are recruiting for a Procurement Services Team Lead on behalf of our leading utilities organisation as part of their ongoing digital transformation. The role will play a key role in supporting and enhancing our enterprise procurement systems. This role will lead the Digital Corporate Applications Procurement team, overseeing the support, maintenance and delivery of procurement systems across the ERP estate. You will ensure that procurement applications are reliable, fully integrated and aligned to business needs while supporting ongoing transformation initiatives. The role will initially focus on project delivery, leading the development, configuration and rollout of Coupa, before transitioning into a business-as-usual (BAU) leadership role responsible for the ongoing management and optimisation of the platform. Coupa will be a core corporate system for the organisation, centralising procurement activity, including contracts, supplier management and commercial transactions. Key Responsibilities Lead the implementation of Coupa as a new procurement platform across the organisation Design, develop, configure and maintain the Coupa system to meet business requirements Own the full lifecycle management of procurement applications, with a primary focus on Coupa Support and deliver integrations between Coupa and enterprise systems, including SAP, Workday, Maximo and other ERP platforms Ensure the procurement platform is effectively embedded as a corporate tool for managing contracts, supplier relationships and commercial activity Work closely with business stakeholders to ensure the system aligns with procurement processes and organisational needs Lead and manage the Procurement Applications team, ensuring effective delivery of support, maintenance and development services Own the lifecycle management of procurement applications, including Coupa, SAP SRM and related portal technologies Deliver system implementations, upgrades and enhancements aligned with business objectives and digital strategy Support and drive integration of Coupa with enterprise systems such as SAP, Workday, Maximo and other platforms Collaborate closely with solution architecture, service delivery, and project teams Ensure application security, governance, risk management, and compliance standards are upheld Maintain accurate system documentation, knowledge bases and support processes Manage relationships with suppliers, partners and third-party delivery providers Skills and Experience Deep knowledge and hands-on experience with Coupa (essential) Proven experience integrating procurement platforms with SAP or equivalent ERP systems Demonstrable experience in application management, system delivery and support environments Strong leadership capability with experience managing teams and developing talent Excellent stakeholder engagement skills, with the ability to work across business and technical teams Experience working in Agile delivery environments Proven experience implementing and embedding procurement platforms Strong experience integrating procurement systems with SAP or other ERP platforms Comprehensive understanding of ERP ecosystems and procurement processes (P2P / S2C) Demonstrated experience owning and managing the lifecycle of enterprise applications Ability to operate across both project delivery and BAU environments Strong stakeholder engagement and communication skills SAP SRM / S/4HANA or equivalent ERP platforms Integration technologies and ERP ecosystems Service management frameworks (e.g. ITIL) Personal Attributes Commercially aware with a strong focus on delivering business value Confident leader with the ability to influence and challenge stakeholders Highly organised with the ability to manage competing priorities Collaborative approach with strong communication skills Proactive and adaptable in a fast-paced, transforming environment Why Join Us? Be part of a major digital transformation programme Work on enterprise-scale procurement systems and integrations Flexible and hybrid working environment Opportunity to shape and improve critical business systems Competitive salary and benefits package Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 20, 2026
Full time
Procurement Services Team Lead Salary: 59,900 - 84,700 per annum Location: Durrington, West Sussex (remote working with expectation to attend site for stakeholder meetings) We are recruiting for a Procurement Services Team Lead on behalf of our leading utilities organisation as part of their ongoing digital transformation. The role will play a key role in supporting and enhancing our enterprise procurement systems. This role will lead the Digital Corporate Applications Procurement team, overseeing the support, maintenance and delivery of procurement systems across the ERP estate. You will ensure that procurement applications are reliable, fully integrated and aligned to business needs while supporting ongoing transformation initiatives. The role will initially focus on project delivery, leading the development, configuration and rollout of Coupa, before transitioning into a business-as-usual (BAU) leadership role responsible for the ongoing management and optimisation of the platform. Coupa will be a core corporate system for the organisation, centralising procurement activity, including contracts, supplier management and commercial transactions. Key Responsibilities Lead the implementation of Coupa as a new procurement platform across the organisation Design, develop, configure and maintain the Coupa system to meet business requirements Own the full lifecycle management of procurement applications, with a primary focus on Coupa Support and deliver integrations between Coupa and enterprise systems, including SAP, Workday, Maximo and other ERP platforms Ensure the procurement platform is effectively embedded as a corporate tool for managing contracts, supplier relationships and commercial activity Work closely with business stakeholders to ensure the system aligns with procurement processes and organisational needs Lead and manage the Procurement Applications team, ensuring effective delivery of support, maintenance and development services Own the lifecycle management of procurement applications, including Coupa, SAP SRM and related portal technologies Deliver system implementations, upgrades and enhancements aligned with business objectives and digital strategy Support and drive integration of Coupa with enterprise systems such as SAP, Workday, Maximo and other platforms Collaborate closely with solution architecture, service delivery, and project teams Ensure application security, governance, risk management, and compliance standards are upheld Maintain accurate system documentation, knowledge bases and support processes Manage relationships with suppliers, partners and third-party delivery providers Skills and Experience Deep knowledge and hands-on experience with Coupa (essential) Proven experience integrating procurement platforms with SAP or equivalent ERP systems Demonstrable experience in application management, system delivery and support environments Strong leadership capability with experience managing teams and developing talent Excellent stakeholder engagement skills, with the ability to work across business and technical teams Experience working in Agile delivery environments Proven experience implementing and embedding procurement platforms Strong experience integrating procurement systems with SAP or other ERP platforms Comprehensive understanding of ERP ecosystems and procurement processes (P2P / S2C) Demonstrated experience owning and managing the lifecycle of enterprise applications Ability to operate across both project delivery and BAU environments Strong stakeholder engagement and communication skills SAP SRM / S/4HANA or equivalent ERP platforms Integration technologies and ERP ecosystems Service management frameworks (e.g. ITIL) Personal Attributes Commercially aware with a strong focus on delivering business value Confident leader with the ability to influence and challenge stakeholders Highly organised with the ability to manage competing priorities Collaborative approach with strong communication skills Proactive and adaptable in a fast-paced, transforming environment Why Join Us? Be part of a major digital transformation programme Work on enterprise-scale procurement systems and integrations Flexible and hybrid working environment Opportunity to shape and improve critical business systems Competitive salary and benefits package Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
First Line Support Engineer / IT Service Desk Technician A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You'll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support in a collaborative environment. If you've also worked in the following roles, we'd also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st-line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience. Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing. This is an excellent opportunity for someone passionate about technology, cloud computing, customer service and continuous professional development within a fast-paced managed services environment. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the First Line Support Engineer / IT Service Desk Technician include: 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment Experience with troubleshooting Windows, macOS, desktop and mobile device issues Strong customer service and communication skills with the ability to explain technical information clearly Experience with Active Directory, Azure AD or user account administration A proactive approach with excellent problem-solving and organisational skills Ability to prioritise workloads and work effectively under pressure A genuine interest in technology, cloud computing and continuous learning Strong team-working skills and a professional work ethic DESIRABLE Previous experience within a managed services provider (MSP) environment ITIL Foundation knowledge or certification Microsoft certifications such as AZ-900, MS-900 or SC-900 Experience with Microsoft Intune, Azure platforms or endpoint management tools BENEFITS Learning and development opportunities including Microsoft certifications and internal and external training Career progression opportunities 21 days holiday increasing after 3 years of service plus public holidays and Birthday off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14742 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
May 20, 2026
Full time
First Line Support Engineer / IT Service Desk Technician A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You'll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support in a collaborative environment. If you've also worked in the following roles, we'd also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st-line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience. Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing. This is an excellent opportunity for someone passionate about technology, cloud computing, customer service and continuous professional development within a fast-paced managed services environment. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the First Line Support Engineer / IT Service Desk Technician include: 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment Experience with troubleshooting Windows, macOS, desktop and mobile device issues Strong customer service and communication skills with the ability to explain technical information clearly Experience with Active Directory, Azure AD or user account administration A proactive approach with excellent problem-solving and organisational skills Ability to prioritise workloads and work effectively under pressure A genuine interest in technology, cloud computing and continuous learning Strong team-working skills and a professional work ethic DESIRABLE Previous experience within a managed services provider (MSP) environment ITIL Foundation knowledge or certification Microsoft certifications such as AZ-900, MS-900 or SC-900 Experience with Microsoft Intune, Azure platforms or endpoint management tools BENEFITS Learning and development opportunities including Microsoft certifications and internal and external training Career progression opportunities 21 days holiday increasing after 3 years of service plus public holidays and Birthday off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14742 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
IT Service Desk Analyst Annual Salary: £26,000 - £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote and in-person support services. The ideal candidate will be a team player who values knowledge sharing and collective problem-solving to maintain our Microsoft 365, Windows Server, and Azure environments. Day-to-day of the role: Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations. In-Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer Active Directory (AD) and Azure AD (Entra ID). Server & Cloud Administration: Perform basic Windows Server administration and assist with Azure cloud resource management. Mobile & Hardware Support: Setup and troubleshoot iPhones, iPads, and Android devices. Build and configure hardware for user onboarding. Specialist Software: Provide administrative support for NetSuite ERP and handle Adobe Creative Suite installations and licensing. Required Skills & Qualifications: Collaborative Mindset: Proven team player who enjoys working in a small, fast-paced environment and is committed to knowledge sharing. Customer Service: Experience in customer liaison, with the ability to handle queries with patience and clarity. Attention to Detail: Meticulous approach to documentation, asset tracking, and ticket management. Technical Skills: Good working knowledge of Office 365, Exchange Online, Windows 11, Active Directory, and Azure Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900 / AZ-900). If you are interested in this position please apply online or for more information please contact me on
May 20, 2026
Full time
IT Service Desk Analyst Annual Salary: £26,000 - £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote and in-person support services. The ideal candidate will be a team player who values knowledge sharing and collective problem-solving to maintain our Microsoft 365, Windows Server, and Azure environments. Day-to-day of the role: Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations. In-Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer Active Directory (AD) and Azure AD (Entra ID). Server & Cloud Administration: Perform basic Windows Server administration and assist with Azure cloud resource management. Mobile & Hardware Support: Setup and troubleshoot iPhones, iPads, and Android devices. Build and configure hardware for user onboarding. Specialist Software: Provide administrative support for NetSuite ERP and handle Adobe Creative Suite installations and licensing. Required Skills & Qualifications: Collaborative Mindset: Proven team player who enjoys working in a small, fast-paced environment and is committed to knowledge sharing. Customer Service: Experience in customer liaison, with the ability to handle queries with patience and clarity. Attention to Detail: Meticulous approach to documentation, asset tracking, and ticket management. Technical Skills: Good working knowledge of Office 365, Exchange Online, Windows 11, Active Directory, and Azure Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900 / AZ-900). If you are interested in this position please apply online or for more information please contact me on
Your new company Your CompanyHays are working with a forward thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function. This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence. Your RoleAs a Service Desk Analyst, you will play a key role in delivering high quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout. Key responsibilities include: Providing 1st and 2nd line technical support to a large user base via the IT Service Desk Logging, managing and resolving incidents and requests within agreed SLAs, escalating where appropriate Supporting day to day technology including laptops, software, printers and mobile devices Working closely with 3rd line infrastructure and application teams to support and improve core services Operating within ITIL processes, including incident, problem, change, knowledge and asset management Maintaining a strong focus on customer service while working effectively in a fast paced environment This role is office based in Belfast, full time, with occasional funded travel to another UK office for training and team days. What You Need to Succeed To be successful in this role, you will bring a combination of strong technical capability and excellent customer service skills, including: Proven experience providing 1st and 2nd line support within an IT Service Desk environment Strong working knowledge of Microsoft 365, including business productivity tools Experience with Azure, Intune, and a solid understanding of cyber and information security principles A customer focused mindset with the ability to communicate clearly and professionally Strong organisational skills, able to manage multiple tasks and priorities simultaneously A proactive, self motivated approach with the ability to work both independently and as part of a team The ability to remain calm under pressure and work effectively to deadlines What You Will Get in ReturnIn return, you will join an organisation that genuinely invests in its people and offers: The opportunity to work within a growing, ambitious IT function Exposure to a modern technology environment with ongoing service improvement initiatives Comprehensive training and professional development to support your career progression A collaborative, inclusive culture with a strong focus on wellbeing A competitive benefits package designed to support both professional and personal needs This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. You will be the main point of contact at the Belfast Office, but have strong support from head office. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 20, 2026
Full time
Your new company Your CompanyHays are working with a forward thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function. This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence. Your RoleAs a Service Desk Analyst, you will play a key role in delivering high quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout. Key responsibilities include: Providing 1st and 2nd line technical support to a large user base via the IT Service Desk Logging, managing and resolving incidents and requests within agreed SLAs, escalating where appropriate Supporting day to day technology including laptops, software, printers and mobile devices Working closely with 3rd line infrastructure and application teams to support and improve core services Operating within ITIL processes, including incident, problem, change, knowledge and asset management Maintaining a strong focus on customer service while working effectively in a fast paced environment This role is office based in Belfast, full time, with occasional funded travel to another UK office for training and team days. What You Need to Succeed To be successful in this role, you will bring a combination of strong technical capability and excellent customer service skills, including: Proven experience providing 1st and 2nd line support within an IT Service Desk environment Strong working knowledge of Microsoft 365, including business productivity tools Experience with Azure, Intune, and a solid understanding of cyber and information security principles A customer focused mindset with the ability to communicate clearly and professionally Strong organisational skills, able to manage multiple tasks and priorities simultaneously A proactive, self motivated approach with the ability to work both independently and as part of a team The ability to remain calm under pressure and work effectively to deadlines What You Will Get in ReturnIn return, you will join an organisation that genuinely invests in its people and offers: The opportunity to work within a growing, ambitious IT function Exposure to a modern technology environment with ongoing service improvement initiatives Comprehensive training and professional development to support your career progression A collaborative, inclusive culture with a strong focus on wellbeing A competitive benefits package designed to support both professional and personal needs This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. You will be the main point of contact at the Belfast Office, but have strong support from head office. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
