IT Asset Manager Reading Paying up to 108p/h (InsideIR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Overview The IT Asset Manager is responsible for managing and overseeing the lifecycle of all IT assets, encompassing hardware, software, and configuration management. This includes the development and implementation of a comprehensive IT asset management strategy aligned with organisational policies and standards Key Responsibilities: Establish and implement a clear IT asset management strategy and roadmap. Lead a team of IT asset management practitioners to define, embed, and manage a robust set of IT asset management processes (and inventory). Optimise the usage and distribution of IT assets based on business requirements and goals, reducing unnecessary expenditure. Ensure that IT hardware assets are compliant with various regulatory requirements and organisational standards. Oversee the execution of IT hardware, software, and configuration processes in partnership with relevant Joint Venture functions and Digital Information teams, including procurement, deployment, maintenance, and disposal. Manage periodic audits of IT assets to ensure the accuracy of the IT asset inventory and comply with any organisational and/or vendor requirements. Ensure that the IT asset lifecycle is compliant with organisational standards, regulatory requirements, and industry best practices. Lead with the IT Asset Management team to optimise the usage and distribution of IT assets based on business requirements, cost, waste reduction/sustainability targets, and other factors. Lead continuous improvement initiatives to enhance IT hardware asset management processes, tools, and systems. Required Skillset: Demonstrable experience in IT asset management, preferably demonstrated through 5+ years in an IT Asset Management managerial role. Relevant IT Asset Management certifications (e.g., CHAMP, CSAM, CITAM) Proven experience in defining and embedding new and/or evolved IT asset management policies, processes, and protocols Experience in managing IT assets in a complex, international, and regulated organisation (e.g., Aerospace and Defence). Proficiency in IT asset inventory management tools and systems to manage various assets throughout their lifecycle (e.g., ServiceNow). Highly adept in planning and executing projects related to IT asset procurement, upgrades, or deployments. Good understanding of financial principles, including budgeting and cost optimisation, and their implications for effective IT asset management. Good, practical knowledge of IT Service Management frameworks and methodologies, including but not limited to ITIL v3/4 (Information Technology Infrastructure Library) and its core processes (e.g., Incident, Problem, Change). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jan 31, 2026
Contractor
IT Asset Manager Reading Paying up to 108p/h (InsideIR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Overview The IT Asset Manager is responsible for managing and overseeing the lifecycle of all IT assets, encompassing hardware, software, and configuration management. This includes the development and implementation of a comprehensive IT asset management strategy aligned with organisational policies and standards Key Responsibilities: Establish and implement a clear IT asset management strategy and roadmap. Lead a team of IT asset management practitioners to define, embed, and manage a robust set of IT asset management processes (and inventory). Optimise the usage and distribution of IT assets based on business requirements and goals, reducing unnecessary expenditure. Ensure that IT hardware assets are compliant with various regulatory requirements and organisational standards. Oversee the execution of IT hardware, software, and configuration processes in partnership with relevant Joint Venture functions and Digital Information teams, including procurement, deployment, maintenance, and disposal. Manage periodic audits of IT assets to ensure the accuracy of the IT asset inventory and comply with any organisational and/or vendor requirements. Ensure that the IT asset lifecycle is compliant with organisational standards, regulatory requirements, and industry best practices. Lead with the IT Asset Management team to optimise the usage and distribution of IT assets based on business requirements, cost, waste reduction/sustainability targets, and other factors. Lead continuous improvement initiatives to enhance IT hardware asset management processes, tools, and systems. Required Skillset: Demonstrable experience in IT asset management, preferably demonstrated through 5+ years in an IT Asset Management managerial role. Relevant IT Asset Management certifications (e.g., CHAMP, CSAM, CITAM) Proven experience in defining and embedding new and/or evolved IT asset management policies, processes, and protocols Experience in managing IT assets in a complex, international, and regulated organisation (e.g., Aerospace and Defence). Proficiency in IT asset inventory management tools and systems to manage various assets throughout their lifecycle (e.g., ServiceNow). Highly adept in planning and executing projects related to IT asset procurement, upgrades, or deployments. Good understanding of financial principles, including budgeting and cost optimisation, and their implications for effective IT asset management. Good, practical knowledge of IT Service Management frameworks and methodologies, including but not limited to ITIL v3/4 (Information Technology Infrastructure Library) and its core processes (e.g., Incident, Problem, Change). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Role: EUC Engineer Location: Milton Keynes Rate: 359 p/d Duration: 6 Months Hays Technology is looking for an EUC Engineer to join an exciting client's team. You will be responsible for providing hardware and deskside support across the organisation. This role is five days on site What you will be doing: Responsible for building and supporting hardware systems across the organisation. Cover end-to-end hardware lifecycle management, including procurement, configuration, testing, and secure disposal. Work closely with internal teams to ensure seamless integration of hardware solutions. Supporting both on-site and remote environments and users, ensuring compliance with security and operational standards. Deliver reliable and secure hardware solutions that meet organisational requirements and performance. Minimise downtime by proactively identifying and resolving hardware issues. Ensure all hardware assets are managed in line with compliance protocols. What we are looking for: Someone who is proficient in diagnosing and resolving hardware issues across laptops, desktops, and peripheral devices. A strong understanding of hardware architecture and component compatibility. Knowledge of secure hardware handling practices, including data sanitization and destruction protocols. The ability to work within strict compliance frameworks. Experience in hardware installation, configuration, and lifecycle management in enterprise or government environments. Previous work in secure or classified environments, adhering to strict data protection and confidentiality requirements. Hands-on experience with secure disposal of data-bearing devices in compliance with organisational and legal standards. A proven track record of collaborating with cross-functional teams to deliver integrated hardware solutions. Experience managing hardware assets within ITIL or similar service management frameworks. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 30, 2026
Contractor
Role: EUC Engineer Location: Milton Keynes Rate: 359 p/d Duration: 6 Months Hays Technology is looking for an EUC Engineer to join an exciting client's team. You will be responsible for providing hardware and deskside support across the organisation. This role is five days on site What you will be doing: Responsible for building and supporting hardware systems across the organisation. Cover end-to-end hardware lifecycle management, including procurement, configuration, testing, and secure disposal. Work closely with internal teams to ensure seamless integration of hardware solutions. Supporting both on-site and remote environments and users, ensuring compliance with security and operational standards. Deliver reliable and secure hardware solutions that meet organisational requirements and performance. Minimise downtime by proactively identifying and resolving hardware issues. Ensure all hardware assets are managed in line with compliance protocols. What we are looking for: Someone who is proficient in diagnosing and resolving hardware issues across laptops, desktops, and peripheral devices. A strong understanding of hardware architecture and component compatibility. Knowledge of secure hardware handling practices, including data sanitization and destruction protocols. The ability to work within strict compliance frameworks. Experience in hardware installation, configuration, and lifecycle management in enterprise or government environments. Previous work in secure or classified environments, adhering to strict data protection and confidentiality requirements. Hands-on experience with secure disposal of data-bearing devices in compliance with organisational and legal standards. A proven track record of collaborating with cross-functional teams to deliver integrated hardware solutions. Experience managing hardware assets within ITIL or similar service management frameworks. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Prestigious opportunity for an IT Manager with a UK market leader in the Hospitality sector. Following a period of significant growth, we are inviting you to join an environmentally conscious, successful family-owned business, who puts our customers and team members first and offers great benefits, such as, a generous company pension scheme, team member discounts and a healthcare plan. Bridging the gap between technical complexity and the end-user experience, you will work directly with senior leadership to enable our group to achieve its most ambitious goals. Working in close collaboration with the IT Operations and Security Manager, you will play a key role in ensuring that our software stack is fully utilised and fit for purpose, identifying ways to make our digital workflows simpler and more efficient for everyone. With a solid foundation in Microsoft 365, patch management, and modern service desk environments, you will be the lead advocate for both technical excellence and user empowerment. As our IT Manager, you will be responsible for: - Setting and executing the daily priorities of the IT Department. Managing and optimising IT systems, implementing new solutions, and driving system improvements. Liaising with third-party providers for ongoing support and development. Monitoring system performance, troubleshooting issues, and introducing preventive measures. Collaborating with different departments to identify and resolve inefficiencies using technology. Overseeing system administration and upgrades and ensuring software security and compliance. Providing technical support and training and acting as the subject-matter expert for key platforms. If you possess a combination of some of the following skills, then LETS TALK! Microsoft 365 and Active Directory experience. Microsoft Windows and Server experience. Patch Management experience. Experience working with ticketing systems to drive system improvements. Previous experience liaising with 3rd party vendors or clients to enhance IT functions. Strong understanding of business workflows and leveraging technology to drive improvements. Excellent interpersonal skills for cross-departmental collaboration. Experience in team leadership and delivering end-user training. Experience with Perimeter Security is desirable but not essential. A good understanding of ITIL is desirable but not essential. Familiarity with ERP systems is desirable but not essential. In return, you will be rewarded with 21 days paid annual leave increased to 26 days with service (plus bank holidays; Generous Pension Scheme; Cashback & Healthcare plan including gym membership discounts; Enhanced family leave policies; generous team member discounts and free parking. The opportunity for hybrid working, which will be discussed further during the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 30, 2026
Full time
Prestigious opportunity for an IT Manager with a UK market leader in the Hospitality sector. Following a period of significant growth, we are inviting you to join an environmentally conscious, successful family-owned business, who puts our customers and team members first and offers great benefits, such as, a generous company pension scheme, team member discounts and a healthcare plan. Bridging the gap between technical complexity and the end-user experience, you will work directly with senior leadership to enable our group to achieve its most ambitious goals. Working in close collaboration with the IT Operations and Security Manager, you will play a key role in ensuring that our software stack is fully utilised and fit for purpose, identifying ways to make our digital workflows simpler and more efficient for everyone. With a solid foundation in Microsoft 365, patch management, and modern service desk environments, you will be the lead advocate for both technical excellence and user empowerment. As our IT Manager, you will be responsible for: - Setting and executing the daily priorities of the IT Department. Managing and optimising IT systems, implementing new solutions, and driving system improvements. Liaising with third-party providers for ongoing support and development. Monitoring system performance, troubleshooting issues, and introducing preventive measures. Collaborating with different departments to identify and resolve inefficiencies using technology. Overseeing system administration and upgrades and ensuring software security and compliance. Providing technical support and training and acting as the subject-matter expert for key platforms. If you possess a combination of some of the following skills, then LETS TALK! Microsoft 365 and Active Directory experience. Microsoft Windows and Server experience. Patch Management experience. Experience working with ticketing systems to drive system improvements. Previous experience liaising with 3rd party vendors or clients to enhance IT functions. Strong understanding of business workflows and leveraging technology to drive improvements. Excellent interpersonal skills for cross-departmental collaboration. Experience in team leadership and delivering end-user training. Experience with Perimeter Security is desirable but not essential. A good understanding of ITIL is desirable but not essential. Familiarity with ERP systems is desirable but not essential. In return, you will be rewarded with 21 days paid annual leave increased to 26 days with service (plus bank holidays; Generous Pension Scheme; Cashback & Healthcare plan including gym membership discounts; Enhanced family leave policies; generous team member discounts and free parking. The opportunity for hybrid working, which will be discussed further during the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Infrastructure Specialist - Cloud Data Platform Managed Services Remote with ad hoc travel to London 12 months (Apply online only) per day - Umbrella only Overview We're looking for an experienced Infrastructure Specialist to support and enhance a Cloud Data Platform within a managed services environment. You'll play a key role in ensuring platform stability, performance, and continuous improvement, working across service management processes and technical delivery. This role suits someone who is comfortable operating at the intersection of infrastructure, cloud platforms, and IT service management , and who enjoys driving reliability and operational excellence. Key Responsibilities Manage and maintain asset and configuration management processes to ensure accurate and up-to-date infrastructure records Support availability and capacity management , ensuring the platform meets agreed service levels Lead and contribute to change management , ensuring changes are controlled, tested, and documented Provide hands-on coding and scripting to support automation, monitoring, and operational improvements Drive continual service improvement , identifying opportunities to enhance platform stability, performance, and efficiency Respond to and manage incidents , ensuring timely resolution and clear communication Investigate and resolve problems , performing root cause analysis and implementing long-term fixes Apply service management frameworks (e.g. ITIL) to maintain best-practice service delivery Support and execute testing activities related to infrastructure changes and releases Act as a technical SME, demonstrating strong technical understanding of cloud and infrastructure services Required skills: Asset and configuration management. Availability and capacity management. Change Management. Coding and scripting. Continual service improvement. Incident management. Problem management. Service management framework knowledge. Testing. Technical understanding Nice-to-Have Experience supporting cloud data platforms specifically Exposure to large-scale or enterprise environments Automation or DevOps-aligned experience Prior work in regulated or high-availability environments All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Jan 30, 2026
Contractor
Infrastructure Specialist - Cloud Data Platform Managed Services Remote with ad hoc travel to London 12 months (Apply online only) per day - Umbrella only Overview We're looking for an experienced Infrastructure Specialist to support and enhance a Cloud Data Platform within a managed services environment. You'll play a key role in ensuring platform stability, performance, and continuous improvement, working across service management processes and technical delivery. This role suits someone who is comfortable operating at the intersection of infrastructure, cloud platforms, and IT service management , and who enjoys driving reliability and operational excellence. Key Responsibilities Manage and maintain asset and configuration management processes to ensure accurate and up-to-date infrastructure records Support availability and capacity management , ensuring the platform meets agreed service levels Lead and contribute to change management , ensuring changes are controlled, tested, and documented Provide hands-on coding and scripting to support automation, monitoring, and operational improvements Drive continual service improvement , identifying opportunities to enhance platform stability, performance, and efficiency Respond to and manage incidents , ensuring timely resolution and clear communication Investigate and resolve problems , performing root cause analysis and implementing long-term fixes Apply service management frameworks (e.g. ITIL) to maintain best-practice service delivery Support and execute testing activities related to infrastructure changes and releases Act as a technical SME, demonstrating strong technical understanding of cloud and infrastructure services Required skills: Asset and configuration management. Availability and capacity management. Change Management. Coding and scripting. Continual service improvement. Incident management. Problem management. Service management framework knowledge. Testing. Technical understanding Nice-to-Have Experience supporting cloud data platforms specifically Exposure to large-scale or enterprise environments Automation or DevOps-aligned experience Prior work in regulated or high-availability environments All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations
Jan 26, 2026
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations
Job role: Cloud Solutions Specialist (M365 / Azure) Location: Hybrid - Essex / London Salary: 40,000 - 50,000 + benefits Overview We're looking for an experienced Cloud Solutions Specialist to join a fast growing MSP / Consultancy to deliver cloud and infrastructure projects for a wide range of customers across the South East. This is a hands-on, customer-facing role within a consultancy environment, working across cloud, networking, and modern workplace technologies. You'll be responsible for project delivery, technical escalation, and supporting pre-sales where needed - always with customer experience front of mind. Key Responsibilities Deliver cloud, network, and infrastructure projects (minor & major) Act as a technical escalation point for junior engineers Support pre-sales with solution design, surveys, and technical input Onboard new clients and ensure smooth handover to support teams Ensure SLA commitments and service quality are met Participate in out-of-hours support rota (optional) Required Experience 3+ years' experience in an MSP or IT consultancy environment Proven delivery of cloud projects including: Microsoft 365 migrations Azure deployments SharePoint Online, Intune, Teams Strong customer-facing and communication skills Comfortable working under pressure and managing multiple priorities Technical Stack (Full Scope) Microsoft 365 (Exchange, SharePoint Online, Teams) Azure (identity, compute, networking, security) Intune / Endpoint Management On-prem infrastructure (servers, networking, storage, virtualisation) Cloud & security technologies Networking, connectivity, firewalls, and general MSP tooling Nice to Have Microsoft Azure / 365 certifications VMware (VCP), ITIL Strong documentation and process mindset Culture & Progression People-first, collaborative, "work hard, play hard" culture Clear progression paths (e.g. Senior Cloud Specialist, Infrastructure Consultant) Ongoing training, development days, private healthcare, mileage, and more Click apply or get in touch with Joe Bigsby on (phone number removed) or (url removed) to discuss the role requirements and benefits in more detail. Please note this role requires a valid UK Driving licence and a car for occassional client visits. to Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy
Jan 25, 2026
Full time
Job role: Cloud Solutions Specialist (M365 / Azure) Location: Hybrid - Essex / London Salary: 40,000 - 50,000 + benefits Overview We're looking for an experienced Cloud Solutions Specialist to join a fast growing MSP / Consultancy to deliver cloud and infrastructure projects for a wide range of customers across the South East. This is a hands-on, customer-facing role within a consultancy environment, working across cloud, networking, and modern workplace technologies. You'll be responsible for project delivery, technical escalation, and supporting pre-sales where needed - always with customer experience front of mind. Key Responsibilities Deliver cloud, network, and infrastructure projects (minor & major) Act as a technical escalation point for junior engineers Support pre-sales with solution design, surveys, and technical input Onboard new clients and ensure smooth handover to support teams Ensure SLA commitments and service quality are met Participate in out-of-hours support rota (optional) Required Experience 3+ years' experience in an MSP or IT consultancy environment Proven delivery of cloud projects including: Microsoft 365 migrations Azure deployments SharePoint Online, Intune, Teams Strong customer-facing and communication skills Comfortable working under pressure and managing multiple priorities Technical Stack (Full Scope) Microsoft 365 (Exchange, SharePoint Online, Teams) Azure (identity, compute, networking, security) Intune / Endpoint Management On-prem infrastructure (servers, networking, storage, virtualisation) Cloud & security technologies Networking, connectivity, firewalls, and general MSP tooling Nice to Have Microsoft Azure / 365 certifications VMware (VCP), ITIL Strong documentation and process mindset Culture & Progression People-first, collaborative, "work hard, play hard" culture Clear progression paths (e.g. Senior Cloud Specialist, Infrastructure Consultant) Ongoing training, development days, private healthcare, mileage, and more Click apply or get in touch with Joe Bigsby on (phone number removed) or (url removed) to discuss the role requirements and benefits in more detail. Please note this role requires a valid UK Driving licence and a car for occassional client visits. to Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy
Service Delivery Manager 450 - 500, Outside IR35 Cheltenham Hybrid DV-Clearance Required Your new company A large Organisation based in Cheltenham Your new role The DV Cleared Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative working with customer teams and other suppliers to oversee the delivery of the service and deliver continuous service improvement. Responsibilities: Manage a team of up to 10 engineers to support the cross-domain system. Ensure timely response to incidents and oversee the incident management process. Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions. Liaise with customer and other supplier stakeholders to manage and resolve issues. Contribute to configuration and asset management processes at the client. Ensure continuous delivery of updates into the test, reference, and production systems. Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities. Providing regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial commitments (SLAs, KPIs etc.) Providing regular reporting on customer satisfaction, including providing proposals for how any dissatisfaction will be addressed. Acting as a point of escalation for customers. Working closely with customer stakeholders on an ongoing basis to ensure that managed service docks into their own processes and tooling effectively and efficiently. Supporting internal stakeholders with commercial proposals and negotiations as required. Identifying and reporting commercial opportunities to the internal commercial stakeholders. Working with agile delivery managers to ensure seamless interaction between managed service provision and project delivery. What you'll need to succeed Experience of managed service provision to public sector customers Strong written and verbal communicator Proactive Adaptable Familiarity with ITSM frameworks such as ITIL and ISO 20000 Familiarity with Service Integration and Management (SIAM) Must have DV clearance What you'll get in return Up to 500 per day, outside IR35. Continuation on DV Clearance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 15, 2026
Contractor
Service Delivery Manager 450 - 500, Outside IR35 Cheltenham Hybrid DV-Clearance Required Your new company A large Organisation based in Cheltenham Your new role The DV Cleared Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative working with customer teams and other suppliers to oversee the delivery of the service and deliver continuous service improvement. Responsibilities: Manage a team of up to 10 engineers to support the cross-domain system. Ensure timely response to incidents and oversee the incident management process. Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions. Liaise with customer and other supplier stakeholders to manage and resolve issues. Contribute to configuration and asset management processes at the client. Ensure continuous delivery of updates into the test, reference, and production systems. Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities. Providing regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial commitments (SLAs, KPIs etc.) Providing regular reporting on customer satisfaction, including providing proposals for how any dissatisfaction will be addressed. Acting as a point of escalation for customers. Working closely with customer stakeholders on an ongoing basis to ensure that managed service docks into their own processes and tooling effectively and efficiently. Supporting internal stakeholders with commercial proposals and negotiations as required. Identifying and reporting commercial opportunities to the internal commercial stakeholders. Working with agile delivery managers to ensure seamless interaction between managed service provision and project delivery. What you'll need to succeed Experience of managed service provision to public sector customers Strong written and verbal communicator Proactive Adaptable Familiarity with ITSM frameworks such as ITIL and ISO 20000 Familiarity with Service Integration and Management (SIAM) Must have DV clearance What you'll get in return Up to 500 per day, outside IR35. Continuation on DV Clearance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support Technician - Hampshire Location: Titchfield and Bognor Regis Contract: PAYE until February 2027 Rate: DOE 20.79 PAYE ( 23.81 incl. holiday pay) Equivalent to 27.62 Umbrella About the Role We're seeking an experienced IT Support Technician to join our aerospace client's team in Titchfield, the role will also support one of their Electrical sites in Bognor Regis. This is a fantastic opportunity to support a major Aerospace site relocation and Electrical site ramp up project while providing technical assistance to both local and remote users. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Skills & Experience Required Education: Associate degree or high school diploma (required) Bachelor's degree (preferred) ITIL Foundations certification CompTIA A+ certification Experience: Minimum 2 years' IT support experience in a hands-on technical role Technical Skills: Microsoft Windows OS and Office suites Hardware: PCs, laptops, mobile devices, peripherals Basic knowledge of IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers) Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management Interested? Apply today to be part of a high-profile aerospace project and a busy, supportive IT environment.
Jan 15, 2026
Contractor
IT Support Technician - Hampshire Location: Titchfield and Bognor Regis Contract: PAYE until February 2027 Rate: DOE 20.79 PAYE ( 23.81 incl. holiday pay) Equivalent to 27.62 Umbrella About the Role We're seeking an experienced IT Support Technician to join our aerospace client's team in Titchfield, the role will also support one of their Electrical sites in Bognor Regis. This is a fantastic opportunity to support a major Aerospace site relocation and Electrical site ramp up project while providing technical assistance to both local and remote users. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Skills & Experience Required Education: Associate degree or high school diploma (required) Bachelor's degree (preferred) ITIL Foundations certification CompTIA A+ certification Experience: Minimum 2 years' IT support experience in a hands-on technical role Technical Skills: Microsoft Windows OS and Office suites Hardware: PCs, laptops, mobile devices, peripherals Basic knowledge of IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers) Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management Interested? Apply today to be part of a high-profile aerospace project and a busy, supportive IT environment.
Senior Service Designer Location: London / Hybrid Security Clearance: SC Duration: Initial 6-month contract Rate: 600 p/day (inside IR35) We are working with a confidential public sector organisation who are seeking a Senior Service Designer to support a major digital transformation programme within a secure, high-profile environment. You will help shape and transition critical national services, working as part of a cross-functional team within a digital and data-driven directorate. Key Responsibilities: Lead service design activities and mentor junior team members Design user-focused services that meet programme goals Collaborate with technical and operational teams to support service transition Promote Agile, ITIL 4, and continual improvement practices Clearly document design decisions and risks Essential Skills & Experience: Proven service design expertise with a strong user focus Experience working in Agile and ITIL environments Strong leadership, mentoring, and stakeholder engagement skills Knowledge of project delivery frameworks (e.g. PRINCE2) We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jan 14, 2026
Contractor
Senior Service Designer Location: London / Hybrid Security Clearance: SC Duration: Initial 6-month contract Rate: 600 p/day (inside IR35) We are working with a confidential public sector organisation who are seeking a Senior Service Designer to support a major digital transformation programme within a secure, high-profile environment. You will help shape and transition critical national services, working as part of a cross-functional team within a digital and data-driven directorate. Key Responsibilities: Lead service design activities and mentor junior team members Design user-focused services that meet programme goals Collaborate with technical and operational teams to support service transition Promote Agile, ITIL 4, and continual improvement practices Clearly document design decisions and risks Essential Skills & Experience: Proven service design expertise with a strong user focus Experience working in Agile and ITIL environments Strong leadership, mentoring, and stakeholder engagement skills Knowledge of project delivery frameworks (e.g. PRINCE2) We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
