WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ABOUT THIS OPPORTUNITY We are seeking a proactive and skilled IT Technician to play a key role in delivering high-quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short-term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL-aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re-routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root-cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors) Installing and testing software and updates while ensuring licence compliance Installing, configuring and maintaining VoIP phones Working with local academy Technicians and providing 2nd-line support for complex issues Familiarising yourself with academy network infrastructure and documentation Checking and maintaining server and network infrastructure according to HarrisNET best practice Supporting on-site infrastructure (physical/virtual servers, networking devices) to ensure availability and security WHAT WE ARE LOOKING FOR We are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly.We would like to hear from you if you are: A confident communicator at all levels, with excellent verbal and written communication skills Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Able to react quickly and effectively to issues and opportunities For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Feb 19, 2026
Full time
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ABOUT THIS OPPORTUNITY We are seeking a proactive and skilled IT Technician to play a key role in delivering high-quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short-term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL-aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re-routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root-cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors) Installing and testing software and updates while ensuring licence compliance Installing, configuring and maintaining VoIP phones Working with local academy Technicians and providing 2nd-line support for complex issues Familiarising yourself with academy network infrastructure and documentation Checking and maintaining server and network infrastructure according to HarrisNET best practice Supporting on-site infrastructure (physical/virtual servers, networking devices) to ensure availability and security WHAT WE ARE LOOKING FOR We are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly.We would like to hear from you if you are: A confident communicator at all levels, with excellent verbal and written communication skills Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Able to react quickly and effectively to issues and opportunities For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Digital Platforms & AI Transformation Analyst page is loaded Digital Platforms & AI Transformation Analystlocations: Derbytime type: Full timeposted on: Posted Todayjob requisition id: JR Job Description Digital Platforms & AI Transformation Analyst Full Time Derby, UK / Hybrid An exciting opportunity has arisen to work in the Digital & IT Technology Platforms at Rolls-Royce At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that champions belonging, creativity, and your professional growth.Rolls-Royce is pioneering the power that matters. Our vision is to be a leading technology company whose mission is to lead the transition to Net Zero. What you will be doing: As a Digital Platforms & AI Transformation Analyst at Rolls-Royce, you will drive the digital enablement of enterprise technology platforms, helping the business leverage tools like ServiceNow and other commercial off-the-shelf (COTS) solutions. You will combine expertise in digital platforms, AI, data, and transformation to enhance employee user experience (EUX), operational efficiency, and cost optimisation. This role also involves collaborating with and managing suppliers and vendors to deliver technology solutions effectively. Position Responsibilities: Implement, enhance, and optimise digital platforms, including COTS solutions such as ServiceNow, Nexthink, SNOW, Alfabet and Microsoft Power Platform, ensuring they deliver measurable business value. Drive digital enablement, supporting stakeholders in adopting platforms effectively, improving processes, and maximising technology impact. Collaborate with internal stakeholders and manage suppliers/vendors, ensuring delivery excellence, alignment with transformation objectives, and value for money. Contribute to AI, machine learning, and data-driven projects, enabling predictive insights and smarter decision-making. Translate complex business requirements into practical digital solutions that enhance user experience and operational performance. Provide expertise in digital platform strategy, governance, and best practices, promoting adoption and continuous improvement across the enterprise. Technically review and approve design solutions ensuring they are compliance with IT Security, Data Privacy and Enterprise Architecture policy, standards and processes. Monitor platform performance and support data-informed decision-making, ensuring technology investments deliver measurable outcomes. Stay current with emerging technologies, trends, and industry best practices to support innovation, digital transformation, and enablement. Requirements: Experience with COTS platforms such as ServiceNow (IT Service Management, HR Service Delivery, Sourcing and Procurement Operations, Finance Case Management, Strategic Portfolio Management, Now Assist, App Engine and Workflow Data Fabric) and other enterprise systems. Strong understanding of digital transformation, AI, data analytics, integration and digital enablement. Proven experience in system integration, connecting enterprise systems and ensuring data flows. Experience working on cross-functional transformation initiatives or technology projects. Demonstrated ability to manage suppliers and vendors, ensuring delivery quality, timelines, and alignment with business objectives. Ability to engage and enable stakeholders, translating technology into practical business value. Strong analytical, problem-solving, and communication skills. Passion for leveraging technology to transform operations, empower users, and deliver measurable business impact. Qualifications: Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science or a related field, or equivalent experience. ServiceNow Certified System Administrator/Application Developer/Implementation Specialist (Desirable) ITIL Certified (Desirable) Agile/Scrum Certification (Nice to have but not essential)You will be a pivotal contributor to the digital enablement and transformation of a world-class engineering and technology environment. This role offers the chance to influence enterprise-wide initiatives, work with cutting-edge platforms, AI, and data-driven solutions, and manage key supplier relationships while delivering tangible business outcomes and fostering a culture of innovation.Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.Relocation assistance is not available for this position. Closing date: 2nd March 2026 As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Information Technology Posting Date 16 Feb 2026; 00:02 Posting End Date 01 Mar 2026
Feb 18, 2026
Full time
Digital Platforms & AI Transformation Analyst page is loaded Digital Platforms & AI Transformation Analystlocations: Derbytime type: Full timeposted on: Posted Todayjob requisition id: JR Job Description Digital Platforms & AI Transformation Analyst Full Time Derby, UK / Hybrid An exciting opportunity has arisen to work in the Digital & IT Technology Platforms at Rolls-Royce At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that champions belonging, creativity, and your professional growth.Rolls-Royce is pioneering the power that matters. Our vision is to be a leading technology company whose mission is to lead the transition to Net Zero. What you will be doing: As a Digital Platforms & AI Transformation Analyst at Rolls-Royce, you will drive the digital enablement of enterprise technology platforms, helping the business leverage tools like ServiceNow and other commercial off-the-shelf (COTS) solutions. You will combine expertise in digital platforms, AI, data, and transformation to enhance employee user experience (EUX), operational efficiency, and cost optimisation. This role also involves collaborating with and managing suppliers and vendors to deliver technology solutions effectively. Position Responsibilities: Implement, enhance, and optimise digital platforms, including COTS solutions such as ServiceNow, Nexthink, SNOW, Alfabet and Microsoft Power Platform, ensuring they deliver measurable business value. Drive digital enablement, supporting stakeholders in adopting platforms effectively, improving processes, and maximising technology impact. Collaborate with internal stakeholders and manage suppliers/vendors, ensuring delivery excellence, alignment with transformation objectives, and value for money. Contribute to AI, machine learning, and data-driven projects, enabling predictive insights and smarter decision-making. Translate complex business requirements into practical digital solutions that enhance user experience and operational performance. Provide expertise in digital platform strategy, governance, and best practices, promoting adoption and continuous improvement across the enterprise. Technically review and approve design solutions ensuring they are compliance with IT Security, Data Privacy and Enterprise Architecture policy, standards and processes. Monitor platform performance and support data-informed decision-making, ensuring technology investments deliver measurable outcomes. Stay current with emerging technologies, trends, and industry best practices to support innovation, digital transformation, and enablement. Requirements: Experience with COTS platforms such as ServiceNow (IT Service Management, HR Service Delivery, Sourcing and Procurement Operations, Finance Case Management, Strategic Portfolio Management, Now Assist, App Engine and Workflow Data Fabric) and other enterprise systems. Strong understanding of digital transformation, AI, data analytics, integration and digital enablement. Proven experience in system integration, connecting enterprise systems and ensuring data flows. Experience working on cross-functional transformation initiatives or technology projects. Demonstrated ability to manage suppliers and vendors, ensuring delivery quality, timelines, and alignment with business objectives. Ability to engage and enable stakeholders, translating technology into practical business value. Strong analytical, problem-solving, and communication skills. Passion for leveraging technology to transform operations, empower users, and deliver measurable business impact. Qualifications: Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science or a related field, or equivalent experience. ServiceNow Certified System Administrator/Application Developer/Implementation Specialist (Desirable) ITIL Certified (Desirable) Agile/Scrum Certification (Nice to have but not essential)You will be a pivotal contributor to the digital enablement and transformation of a world-class engineering and technology environment. This role offers the chance to influence enterprise-wide initiatives, work with cutting-edge platforms, AI, and data-driven solutions, and manage key supplier relationships while delivering tangible business outcomes and fostering a culture of innovation.Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.Relocation assistance is not available for this position. Closing date: 2nd March 2026 As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Information Technology Posting Date 16 Feb 2026; 00:02 Posting End Date 01 Mar 2026
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client's operational environment. You will be responsible for the day to day operation of their business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Feb 17, 2026
Full time
IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client's operational environment. You will be responsible for the day to day operation of their business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news: Your New Job Title: Mandarin speaking Deputy Head of IT Please click for similar jobs The Skills You'll Need: Fluent in Mandarin, Extensive / Solid of IT experience, including team leadership. Your New Salary: Up to £100k, depending on experience Office based Perm Start: ASAP To be successful in this role our client has said it is essential that candidates: are fluent in both Mandarin and English have solid of IT experience, including Infrastructure, Applications, Cybersecurity, Network Engineering, Software Developer, APP support, etc in Financial Services have experience in manging an IT team If that means this job isn't a match for you please view our other vacancies for one that may be a better fit. Deputy Head of IT - What You'll be Doing: Support the Head of IT in designing, implementing and maintaining the firm's IT strategy. Assist in developing and enforcing IT policies, procedures and architectural frameworks in line with group standards, regulatory requirements and best practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. Maintain strong collaboration with group IT, supporting policy alignment, reporting and joint initiatives. Work closely with business units to identify technology needs, propose IT solutions and support implementation. Assist in maintaining and testing Business Continuity Plans and disaster recovery arrangements; participate in the Business Continuity Committee. Support implementation of approved systems and controls in compliance with relevant legislation, regulatory requirements and group policies. Monitor team workload, task allocation and performance to ensure effective delivery and reliable production systems. Provide coaching, mentoring and knowledge-sharing to IT team members; identify training needs and support skills development. Manage IT assets, suppliers and contractual relationships in accordance with internal procurement and compliance requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. Perform other duties as assigned by Senior Management or the Head of IT. Deputy Head of IT - The Skills You'll Need to Succeed: Bachelor's degree in Information Technology, Computer Science or related discipline; Master's degree preferred. Extensive / Solid of IT experience, including team leadership and project delivery. Strong technical knowledge across IT infrastructure, systems administration, networks, applications and cybersecurity. Experience in IT governance, ITIL processes, change management and incident management. Strong understanding of financial services IT environments, regulatory requirements and risk controls. Excellent communication, stakeholder management and decision-making skills. Ability to coach and develop teams; experience managing distributed teams is desirable. Strong vendor management and negotiation capabilities. Sound knowledge of Business Continuity/Disaster Recovery frameworks. Working knowledge of networking, firewalls, CUCM, cybersecurity tools and cloud/infrastructure technologies. Experience with trading systems, exchange connectivity, FIX protocols and back-office integrations is advantageous. Ability to work under pressure, manage competing priorities and deliver within deadlines. Bilingual speakers (English & Mandarin) is essential. Please follow us on Linkedin: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.
Feb 17, 2026
Full time
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news: Your New Job Title: Mandarin speaking Deputy Head of IT Please click for similar jobs The Skills You'll Need: Fluent in Mandarin, Extensive / Solid of IT experience, including team leadership. Your New Salary: Up to £100k, depending on experience Office based Perm Start: ASAP To be successful in this role our client has said it is essential that candidates: are fluent in both Mandarin and English have solid of IT experience, including Infrastructure, Applications, Cybersecurity, Network Engineering, Software Developer, APP support, etc in Financial Services have experience in manging an IT team If that means this job isn't a match for you please view our other vacancies for one that may be a better fit. Deputy Head of IT - What You'll be Doing: Support the Head of IT in designing, implementing and maintaining the firm's IT strategy. Assist in developing and enforcing IT policies, procedures and architectural frameworks in line with group standards, regulatory requirements and best practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. Maintain strong collaboration with group IT, supporting policy alignment, reporting and joint initiatives. Work closely with business units to identify technology needs, propose IT solutions and support implementation. Assist in maintaining and testing Business Continuity Plans and disaster recovery arrangements; participate in the Business Continuity Committee. Support implementation of approved systems and controls in compliance with relevant legislation, regulatory requirements and group policies. Monitor team workload, task allocation and performance to ensure effective delivery and reliable production systems. Provide coaching, mentoring and knowledge-sharing to IT team members; identify training needs and support skills development. Manage IT assets, suppliers and contractual relationships in accordance with internal procurement and compliance requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. Perform other duties as assigned by Senior Management or the Head of IT. Deputy Head of IT - The Skills You'll Need to Succeed: Bachelor's degree in Information Technology, Computer Science or related discipline; Master's degree preferred. Extensive / Solid of IT experience, including team leadership and project delivery. Strong technical knowledge across IT infrastructure, systems administration, networks, applications and cybersecurity. Experience in IT governance, ITIL processes, change management and incident management. Strong understanding of financial services IT environments, regulatory requirements and risk controls. Excellent communication, stakeholder management and decision-making skills. Ability to coach and develop teams; experience managing distributed teams is desirable. Strong vendor management and negotiation capabilities. Sound knowledge of Business Continuity/Disaster Recovery frameworks. Working knowledge of networking, firewalls, CUCM, cybersecurity tools and cloud/infrastructure technologies. Experience with trading systems, exchange connectivity, FIX protocols and back-office integrations is advantageous. Ability to work under pressure, manage competing priorities and deliver within deadlines. Bilingual speakers (English & Mandarin) is essential. Please follow us on Linkedin: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.
Software Engineering Manager page is loaded Software Engineering Managerlocations: London (51 Lime Street)time type: Full timeposted on: Posted Todayjob requisition id: RQ13192 Software Engineering Manager Location : London Contract Type : Permanent Work Pattern : Full Time and Hybrid (2/3 days a week in the office)MS Amlin is part of MS&AD, a global top 10 insurance group, comprising four distinct businesses: Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services. MS Amlin Business Services (MS ABS) supports the organisation through Sourcing and Supplier Management, Legal, HR, Facilities Management, IT, Risk Management, Compliance, and Finance. Our vision is to be a trusted partner and solution provider of choice.This role will be responsible for the design and delivery of the Software Engineering Services in support of the delivery of MS Amlin IT Products and Applications. The role takes accountability for setting the development standards, driving continuous improvements, ensuring standards are being followed, and collaborating with internal teams and service partner(s) to build capabilities required to enable the value delivered by IT Products to business customers of MS Amlin Business Services. About The Job What you'll spend your time doing: Define and execute the software engineering vision, roadmap, and standards aligned with MS Amlin's IT transformation goals. Lead and mentor a team of software engineers across application support and development, predominantly using Microsoft technologies. Foster a culture of innovation, collaboration, and continuous improvement. Collaborate with IT Business Partner and Product Owners to review and improve the SLDC lifecycle and route to live Define and implement Software Engineering guardrails and standards, facilitating input of other IT function heads including CTO, CISO, business aligned Heads of IT and Head of Infrastructure. Implement a framework with the IT Product Owners to assure that solutions and services provided to the business are of high quality, efficiently delivered, meet agreed business needs and satisfy the control requirements of a regulated business. Engaging with Service and IT Product Owners to align on service expectations and priorities - cooperating on action plans to respond to business feedback Build and manage relationships with suppliers of Software Engineering resources to provide a resourcing model that can flex as demand changes and allows specialist services to be acquired rapidly when needed. Produce and continuously improve operational metrics, KPIs and KRIs that give insight into application run and change services and drive efficiency and effectiveness of the function. Supporting ITIL processes - knowledge, incident, change and problem management Represent the software engineering function in governance forums and strategic planning sessions. You're going to enjoy this job if you also enjoy Working to develop others as part of community Monitoring the technology landscape to position emerging tech within a business context Working in a matrix environment to collaboratively deliver successful IT outcomes Can see through complex legacy constraints and focus on the future What we are looking for: Core Technical Skills: Expert level C# and .Net Core / .Net Framework Advanced Angular (TypeScript, HTML, CSS) Understanding of backend solutions and SQL server Experience with design patterns and microservices CI/CD pipelines and tooling (e.g. Azure DevOps, GitHub) Experience working cloud platforms (Azure preferred) Strong understanding of Agile and Waterfall delivery models Understanding of TDD, DevOps and modern testing practices You will also bring: Experience in building and leading Software Engineering functions in an internal and outsourcing model Confidence leading technical discussions and influencing stakeholders at all levels Experience in delivering enterprise scale, full stack applications The ability to translate complex business requirements into scalable technical solutions Strong sense of ownership and operating with quality first mindset Experience in modernising legacy technology platforms and maintaining engineering roadmap We are stronger together because of our common interests and rich differences. You may be the strength we didn't know we needed. Believe in yourself, and click apply today! Competitive Base Salary Performance Related Discretionary Bonus Holiday: 28 days core annual leave, and you can buy up to 5 days Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%) Private Medical: cover for yourself. Family members/dependants can be added Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits Life Assurance: 5x annualised base salary Bank Holidays: To support the diverse backgrounds and beliefs of our team, we offer employees the flexibility to exchange bank holidays for alternative dates that better reflect their personal, cultural, or religious preferences. Each one of us is unique because of our backgrounds, what we have learned so far and how we express that. Establishing an inclusive attitude helps us, organisationally, to 'think outside the box' because it calls on that diverse range of ideas, perspectives and lived experiences. We commit to continuing our work towards a more diverse and inclusive future by recognising that our business, our teams and every colleague has a part to play in driving the positive change we all want to see. Our values demonstrate our commitment to providing an environment in which each and every colleague is respected for who they are and what they can contribute to the business, regardless of nationality, race, ethnicity, religion/faith, sexual orientation, gender identity, gender expression, disability, socio-economic background, sex or age. MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific.With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge.At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.
Feb 11, 2026
Full time
Software Engineering Manager page is loaded Software Engineering Managerlocations: London (51 Lime Street)time type: Full timeposted on: Posted Todayjob requisition id: RQ13192 Software Engineering Manager Location : London Contract Type : Permanent Work Pattern : Full Time and Hybrid (2/3 days a week in the office)MS Amlin is part of MS&AD, a global top 10 insurance group, comprising four distinct businesses: Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services. MS Amlin Business Services (MS ABS) supports the organisation through Sourcing and Supplier Management, Legal, HR, Facilities Management, IT, Risk Management, Compliance, and Finance. Our vision is to be a trusted partner and solution provider of choice.This role will be responsible for the design and delivery of the Software Engineering Services in support of the delivery of MS Amlin IT Products and Applications. The role takes accountability for setting the development standards, driving continuous improvements, ensuring standards are being followed, and collaborating with internal teams and service partner(s) to build capabilities required to enable the value delivered by IT Products to business customers of MS Amlin Business Services. About The Job What you'll spend your time doing: Define and execute the software engineering vision, roadmap, and standards aligned with MS Amlin's IT transformation goals. Lead and mentor a team of software engineers across application support and development, predominantly using Microsoft technologies. Foster a culture of innovation, collaboration, and continuous improvement. Collaborate with IT Business Partner and Product Owners to review and improve the SLDC lifecycle and route to live Define and implement Software Engineering guardrails and standards, facilitating input of other IT function heads including CTO, CISO, business aligned Heads of IT and Head of Infrastructure. Implement a framework with the IT Product Owners to assure that solutions and services provided to the business are of high quality, efficiently delivered, meet agreed business needs and satisfy the control requirements of a regulated business. Engaging with Service and IT Product Owners to align on service expectations and priorities - cooperating on action plans to respond to business feedback Build and manage relationships with suppliers of Software Engineering resources to provide a resourcing model that can flex as demand changes and allows specialist services to be acquired rapidly when needed. Produce and continuously improve operational metrics, KPIs and KRIs that give insight into application run and change services and drive efficiency and effectiveness of the function. Supporting ITIL processes - knowledge, incident, change and problem management Represent the software engineering function in governance forums and strategic planning sessions. You're going to enjoy this job if you also enjoy Working to develop others as part of community Monitoring the technology landscape to position emerging tech within a business context Working in a matrix environment to collaboratively deliver successful IT outcomes Can see through complex legacy constraints and focus on the future What we are looking for: Core Technical Skills: Expert level C# and .Net Core / .Net Framework Advanced Angular (TypeScript, HTML, CSS) Understanding of backend solutions and SQL server Experience with design patterns and microservices CI/CD pipelines and tooling (e.g. Azure DevOps, GitHub) Experience working cloud platforms (Azure preferred) Strong understanding of Agile and Waterfall delivery models Understanding of TDD, DevOps and modern testing practices You will also bring: Experience in building and leading Software Engineering functions in an internal and outsourcing model Confidence leading technical discussions and influencing stakeholders at all levels Experience in delivering enterprise scale, full stack applications The ability to translate complex business requirements into scalable technical solutions Strong sense of ownership and operating with quality first mindset Experience in modernising legacy technology platforms and maintaining engineering roadmap We are stronger together because of our common interests and rich differences. You may be the strength we didn't know we needed. Believe in yourself, and click apply today! Competitive Base Salary Performance Related Discretionary Bonus Holiday: 28 days core annual leave, and you can buy up to 5 days Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%) Private Medical: cover for yourself. Family members/dependants can be added Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits Life Assurance: 5x annualised base salary Bank Holidays: To support the diverse backgrounds and beliefs of our team, we offer employees the flexibility to exchange bank holidays for alternative dates that better reflect their personal, cultural, or religious preferences. Each one of us is unique because of our backgrounds, what we have learned so far and how we express that. Establishing an inclusive attitude helps us, organisationally, to 'think outside the box' because it calls on that diverse range of ideas, perspectives and lived experiences. We commit to continuing our work towards a more diverse and inclusive future by recognising that our business, our teams and every colleague has a part to play in driving the positive change we all want to see. Our values demonstrate our commitment to providing an environment in which each and every colleague is respected for who they are and what they can contribute to the business, regardless of nationality, race, ethnicity, religion/faith, sexual orientation, gender identity, gender expression, disability, socio-economic background, sex or age. MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific.With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge.At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.
Vulnerability Engineer - Nessus Manchester - Hybrid Contract - 600 - 640 per day Our client is seeking an experienced Vulnerability Engineer who will join the security team of a major organisation, who understands Tenable and its various components. Whilst having experience with implementing the Tenable solution key, this job also requires full-time hands-on administration of the Tenable system as well as managing the vulnerability management aspect of the tool. Primary Responsibilities: Installing and Configuring Nessus, Nessus Manager, Nessus Agents, Log Correlation Engine, Nessus Network Monitor, and Security Centre on both Linux/Unix and Windows-based environments Responsible for installing and configuring Nessus Agents Integrating Tenable products with LDAP, Active Directory, and CyberArk. Responsible for the creation of tenable Organisations, Repositories, and Scan Zones. Responsible for local and LDAP-based user management. Responsible for configuring Tenable plugins/feeds and adding audit files Responsible for configuring Nessus Manager scan pulls to Security Centre. Technical Skills & Competencies: 5+ years of experience in the vulnerability management domain and experience of working with web Proxy Teams and working on vulnerability assessment operational issues Experience in the design and implementation of enterprise-wide security controls to secure systems, applications, networks, or infrastructure services. Hands-on experience with security tools and devices such as network firewalls, web proxies, intrusion prevention systems, vulnerability scanners, and penetration testing tools. Demonstrated understanding of TCP/IP networking concepts and DNS. 3+ years of related Identity Management tools engineering experience, including installing, configuring and troubleshooting experience with one or more of these tools: Desirable: Previous experience in the financial sector. Working experience of Security tool sets, e.g. Firewall Assurance, Cloud Access Security Broker (CASB), Cloud Security Posture Management (CSPM) Experience with ITIL processes Working knowledge of ServiceNow and/or Remedy Ticket Management Systems. Security+ Certification, MCSE, MCSA, CISSP, or better Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 11, 2026
Contractor
Vulnerability Engineer - Nessus Manchester - Hybrid Contract - 600 - 640 per day Our client is seeking an experienced Vulnerability Engineer who will join the security team of a major organisation, who understands Tenable and its various components. Whilst having experience with implementing the Tenable solution key, this job also requires full-time hands-on administration of the Tenable system as well as managing the vulnerability management aspect of the tool. Primary Responsibilities: Installing and Configuring Nessus, Nessus Manager, Nessus Agents, Log Correlation Engine, Nessus Network Monitor, and Security Centre on both Linux/Unix and Windows-based environments Responsible for installing and configuring Nessus Agents Integrating Tenable products with LDAP, Active Directory, and CyberArk. Responsible for the creation of tenable Organisations, Repositories, and Scan Zones. Responsible for local and LDAP-based user management. Responsible for configuring Tenable plugins/feeds and adding audit files Responsible for configuring Nessus Manager scan pulls to Security Centre. Technical Skills & Competencies: 5+ years of experience in the vulnerability management domain and experience of working with web Proxy Teams and working on vulnerability assessment operational issues Experience in the design and implementation of enterprise-wide security controls to secure systems, applications, networks, or infrastructure services. Hands-on experience with security tools and devices such as network firewalls, web proxies, intrusion prevention systems, vulnerability scanners, and penetration testing tools. Demonstrated understanding of TCP/IP networking concepts and DNS. 3+ years of related Identity Management tools engineering experience, including installing, configuring and troubleshooting experience with one or more of these tools: Desirable: Previous experience in the financial sector. Working experience of Security tool sets, e.g. Firewall Assurance, Cloud Access Security Broker (CASB), Cloud Security Posture Management (CSPM) Experience with ITIL processes Working knowledge of ServiceNow and/or Remedy Ticket Management Systems. Security+ Certification, MCSE, MCSA, CISSP, or better Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Head of Technical Services - Overview Go back NELFT North East London Foundation Trust The closing date is 13 February 2026. The post holder will oversee architectural strategies and facilitate the changes required to gain the maximum value for the Trust while minimising disruptive impacts. The post-holder will lead on the development, implementation and management of the Trust's IT and Communications infrastructure, ICT Service Delivery, Digital Infrastructure, ICT Policies and procedures, Procurement & implementation, and support with Supplier and Contracts management. They will support the development of Information Technology Business Continuity and Disaster Recovery. The post holder is responsible for alignment of Digital and Data infrastructure support to Trust strategy and ensure the current environment is able to support future capabilities and requirements. Main duties of the job This is a highly technical management role designed to align highly technical strategy and standards with wider Trust strategy/standards; support the development and on-going operations of NELFT Digital Technical Services, Clinical and non-clinical applications, Perimeter Security, Servers, storage solutions, Disaster Recovery and Business Continuity policies and strategies. This is a hands-on role with strategic management responsibilities. The post holder will have a thorough understanding of the needs of the organization - work closely with colleagues, clinicians & directors to provide robust infrastructure and application solutions for the Trust. About us Our Values 2025 - 2030 Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT. They are: We are kind. We are respectful. We work together with our communities. These three values help us to strive to provide the best care by the best people. High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 per annum (pro rata for part time). Job responsibilities Leading Infrastructure within informatics and inspiring others by its potential. Listening, responding and leading infrastructure support that is clinically and operationally meaningful. Promoting and championing healthcare informatics across the wider health community. Supporting the Delivery of the pillars within NELFT digital strategy. Developing and maintaining the NELFT Infrastructure technology. Assessing and building NELFTs Digital Maturity. Following established programme and project management principles, especially as evidenced via Prince. Assisting in the development and implementation of the Digital programme and Delivering Value programme across the trust. Support the Cyber and Information Strategies. As an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks. Ensure all incidents, problems, changes, service requests are managed in accordance with NELFT service level agreements. Lead the Digital Technical Service Desk teams and provide exemplary management and support to team members. Ensure the requirements for the IT Service Desk environment align with ITIL v4. Deliver the highest standards of customer service to internal and external customers, striving to continually exceed customers' expectations for service delivery. Constantly looking at service improvement and producing Service Improvement plans. Maintain a comprehensive knowledge base and incorporate within the ITSM solution. Be responsible for the identification, definition, delivery and management of Service Desk services across NELFT. They will also be the owner of the Service Catalogue. Act as a technical specialist in the field of IT Service management with the ability to configure an ITSM solution. Responsible for drafting communications to service users during outages and working alongside Communications Lead to promote Service Desk. Be responsible for the identification and implementation of governance, risk and compliance. Ensure the service consistently meets service delivery targets through established capacity and business continuity plans. Monitor and evaluate staff and department performance against objectives; identify and manage change. Maintain a staff Skills/Training Matrix for staff development. Develop and maintain effective communication both within the NELFT and with relevant outside agencies. Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications. Education and Qualification MSc in a relevant IT discipline & Extensive experience in enterprise architecture High level IT Professional Accreditation e.g. CISSP, CEH, CCNP, CCIE Knowledge Skills and Experience Possess excellent understanding of Enterprise Architecture concepts and implementations In-depth knowledge of Cisco based network infrastructure, Cisco ASA, Software Defined Network and Next Generation firewalls, Cisco VPN solution, VMware, server based Microsoft products, storage and archiving solution, and Linux/Unix Systems Good understanding of applying Integration Architecture Framework to design business solutions and experience in working on highly complex Digital and Data projects Participate in developing governance guidance around system usage and maintain audits to ensure that standards are being adhered to. Support in developing Business Continuity Plans (BCPs) and Disaster Recovery (DR) plans are up-to-date and carry out tabletop exercises As an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks In depth/expert knowledge of routers, firewalls, switches, VPN, wireless technologies, IDS/IPS, Sniffers, Network Management Demonstrable, in-depth technical skills, advanced keyboard skills, understanding of SAN, load balancers / failovers / backup tools Substantial experience of having provided ICT services in health and/or other public sector services. Significant experience in a "hands on" role, providing 1st/2nd and 3rd line technical IT support. Experience of working within a Helpdesk Environment Planning Demonstrated capability to plan a broad range of complex activities over short, medium and long-term timeframes and adjust plans and resource requirements Policy and Service Improvement Lead the work of the individual in supporting benefits realisation, change management and service redesign and play a key part in ensuring that the potential benefits of change are realised and key deliverables are produced and implemented within NELFT business units. Analytical and Judgmental Skills Plan to achieve and where appropriate exceed service delivery targets through a thorough analysis of all relevant information concerning costs, benefits, impact and risks to the business unit and the internal Digital and Data service operation function. Human Resources Experience of day-to-day management and motivation of a team/department and reviewing performance of staff, including recruitment, conducting appraisals, career development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. NELFT North East London Foundation Trust £76,965 to £88,682 a year per annum pro rata plus HCAS Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working
Feb 08, 2026
Full time
Head of Technical Services - Overview Go back NELFT North East London Foundation Trust The closing date is 13 February 2026. The post holder will oversee architectural strategies and facilitate the changes required to gain the maximum value for the Trust while minimising disruptive impacts. The post-holder will lead on the development, implementation and management of the Trust's IT and Communications infrastructure, ICT Service Delivery, Digital Infrastructure, ICT Policies and procedures, Procurement & implementation, and support with Supplier and Contracts management. They will support the development of Information Technology Business Continuity and Disaster Recovery. The post holder is responsible for alignment of Digital and Data infrastructure support to Trust strategy and ensure the current environment is able to support future capabilities and requirements. Main duties of the job This is a highly technical management role designed to align highly technical strategy and standards with wider Trust strategy/standards; support the development and on-going operations of NELFT Digital Technical Services, Clinical and non-clinical applications, Perimeter Security, Servers, storage solutions, Disaster Recovery and Business Continuity policies and strategies. This is a hands-on role with strategic management responsibilities. The post holder will have a thorough understanding of the needs of the organization - work closely with colleagues, clinicians & directors to provide robust infrastructure and application solutions for the Trust. About us Our Values 2025 - 2030 Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT. They are: We are kind. We are respectful. We work together with our communities. These three values help us to strive to provide the best care by the best people. High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 per annum (pro rata for part time). Job responsibilities Leading Infrastructure within informatics and inspiring others by its potential. Listening, responding and leading infrastructure support that is clinically and operationally meaningful. Promoting and championing healthcare informatics across the wider health community. Supporting the Delivery of the pillars within NELFT digital strategy. Developing and maintaining the NELFT Infrastructure technology. Assessing and building NELFTs Digital Maturity. Following established programme and project management principles, especially as evidenced via Prince. Assisting in the development and implementation of the Digital programme and Delivering Value programme across the trust. Support the Cyber and Information Strategies. As an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks. Ensure all incidents, problems, changes, service requests are managed in accordance with NELFT service level agreements. Lead the Digital Technical Service Desk teams and provide exemplary management and support to team members. Ensure the requirements for the IT Service Desk environment align with ITIL v4. Deliver the highest standards of customer service to internal and external customers, striving to continually exceed customers' expectations for service delivery. Constantly looking at service improvement and producing Service Improvement plans. Maintain a comprehensive knowledge base and incorporate within the ITSM solution. Be responsible for the identification, definition, delivery and management of Service Desk services across NELFT. They will also be the owner of the Service Catalogue. Act as a technical specialist in the field of IT Service management with the ability to configure an ITSM solution. Responsible for drafting communications to service users during outages and working alongside Communications Lead to promote Service Desk. Be responsible for the identification and implementation of governance, risk and compliance. Ensure the service consistently meets service delivery targets through established capacity and business continuity plans. Monitor and evaluate staff and department performance against objectives; identify and manage change. Maintain a staff Skills/Training Matrix for staff development. Develop and maintain effective communication both within the NELFT and with relevant outside agencies. Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications. Education and Qualification MSc in a relevant IT discipline & Extensive experience in enterprise architecture High level IT Professional Accreditation e.g. CISSP, CEH, CCNP, CCIE Knowledge Skills and Experience Possess excellent understanding of Enterprise Architecture concepts and implementations In-depth knowledge of Cisco based network infrastructure, Cisco ASA, Software Defined Network and Next Generation firewalls, Cisco VPN solution, VMware, server based Microsoft products, storage and archiving solution, and Linux/Unix Systems Good understanding of applying Integration Architecture Framework to design business solutions and experience in working on highly complex Digital and Data projects Participate in developing governance guidance around system usage and maintain audits to ensure that standards are being adhered to. Support in developing Business Continuity Plans (BCPs) and Disaster Recovery (DR) plans are up-to-date and carry out tabletop exercises As an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks In depth/expert knowledge of routers, firewalls, switches, VPN, wireless technologies, IDS/IPS, Sniffers, Network Management Demonstrable, in-depth technical skills, advanced keyboard skills, understanding of SAN, load balancers / failovers / backup tools Substantial experience of having provided ICT services in health and/or other public sector services. Significant experience in a "hands on" role, providing 1st/2nd and 3rd line technical IT support. Experience of working within a Helpdesk Environment Planning Demonstrated capability to plan a broad range of complex activities over short, medium and long-term timeframes and adjust plans and resource requirements Policy and Service Improvement Lead the work of the individual in supporting benefits realisation, change management and service redesign and play a key part in ensuring that the potential benefits of change are realised and key deliverables are produced and implemented within NELFT business units. Analytical and Judgmental Skills Plan to achieve and where appropriate exceed service delivery targets through a thorough analysis of all relevant information concerning costs, benefits, impact and risks to the business unit and the internal Digital and Data service operation function. Human Resources Experience of day-to-day management and motivation of a team/department and reviewing performance of staff, including recruitment, conducting appraisals, career development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. NELFT North East London Foundation Trust £76,965 to £88,682 a year per annum pro rata plus HCAS Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and organisational objectives are achieved. Duties Include: Maintain oversight of incident, requests and problem lifecycles, including service level management. Interpret data, identifying meaningful trends, uncover problems and highlight opportunities for improvement. Line management responsibilities for support desk colleagues. Management of major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle. Responsible for the management of customer escalations. Ownership of priority 1 and 2 tickets, following defined processes and ensuring priority tickets are managed through to resolution. Skills and Experience: Experience and knowledge of utilising ITIL v3/v4 best practice. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. Ability to prioritise workload, balancing multiple demands while maintaining service quality. Willingness to learn and succeed. Experience managing SLAs and KPIs to ensure consistent, high quality service delivery. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within their organisation for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Feb 07, 2026
Full time
IT Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and organisational objectives are achieved. Duties Include: Maintain oversight of incident, requests and problem lifecycles, including service level management. Interpret data, identifying meaningful trends, uncover problems and highlight opportunities for improvement. Line management responsibilities for support desk colleagues. Management of major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle. Responsible for the management of customer escalations. Ownership of priority 1 and 2 tickets, following defined processes and ensuring priority tickets are managed through to resolution. Skills and Experience: Experience and knowledge of utilising ITIL v3/v4 best practice. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. Ability to prioritise workload, balancing multiple demands while maintaining service quality. Willingness to learn and succeed. Experience managing SLAs and KPIs to ensure consistent, high quality service delivery. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within their organisation for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 05, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 04, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
IT Asset Manager Reading Paying up to 108p/h (InsideIR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Overview The IT Asset Manager is responsible for managing and overseeing the lifecycle of all IT assets, encompassing hardware, software, and configuration management. This includes the development and implementation of a comprehensive IT asset management strategy aligned with organisational policies and standards Key Responsibilities: Establish and implement a clear IT asset management strategy and roadmap. Lead a team of IT asset management practitioners to define, embed, and manage a robust set of IT asset management processes (and inventory). Optimise the usage and distribution of IT assets based on business requirements and goals, reducing unnecessary expenditure. Ensure that IT hardware assets are compliant with various regulatory requirements and organisational standards. Oversee the execution of IT hardware, software, and configuration processes in partnership with relevant Joint Venture functions and Digital Information teams, including procurement, deployment, maintenance, and disposal. Manage periodic audits of IT assets to ensure the accuracy of the IT asset inventory and comply with any organisational and/or vendor requirements. Ensure that the IT asset lifecycle is compliant with organisational standards, regulatory requirements, and industry best practices. Lead with the IT Asset Management team to optimise the usage and distribution of IT assets based on business requirements, cost, waste reduction/sustainability targets, and other factors. Lead continuous improvement initiatives to enhance IT hardware asset management processes, tools, and systems. Required Skillset: Demonstrable experience in IT asset management, preferably demonstrated through 5+ years in an IT Asset Management managerial role. Relevant IT Asset Management certifications (e.g., CHAMP, CSAM, CITAM) Proven experience in defining and embedding new and/or evolved IT asset management policies, processes, and protocols Experience in managing IT assets in a complex, international, and regulated organisation (e.g., Aerospace and Defence). Proficiency in IT asset inventory management tools and systems to manage various assets throughout their lifecycle (e.g., ServiceNow). Highly adept in planning and executing projects related to IT asset procurement, upgrades, or deployments. Good understanding of financial principles, including budgeting and cost optimisation, and their implications for effective IT asset management. Good, practical knowledge of IT Service Management frameworks and methodologies, including but not limited to ITIL v3/4 (Information Technology Infrastructure Library) and its core processes (e.g., Incident, Problem, Change). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jan 31, 2026
Contractor
IT Asset Manager Reading Paying up to 108p/h (InsideIR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Overview The IT Asset Manager is responsible for managing and overseeing the lifecycle of all IT assets, encompassing hardware, software, and configuration management. This includes the development and implementation of a comprehensive IT asset management strategy aligned with organisational policies and standards Key Responsibilities: Establish and implement a clear IT asset management strategy and roadmap. Lead a team of IT asset management practitioners to define, embed, and manage a robust set of IT asset management processes (and inventory). Optimise the usage and distribution of IT assets based on business requirements and goals, reducing unnecessary expenditure. Ensure that IT hardware assets are compliant with various regulatory requirements and organisational standards. Oversee the execution of IT hardware, software, and configuration processes in partnership with relevant Joint Venture functions and Digital Information teams, including procurement, deployment, maintenance, and disposal. Manage periodic audits of IT assets to ensure the accuracy of the IT asset inventory and comply with any organisational and/or vendor requirements. Ensure that the IT asset lifecycle is compliant with organisational standards, regulatory requirements, and industry best practices. Lead with the IT Asset Management team to optimise the usage and distribution of IT assets based on business requirements, cost, waste reduction/sustainability targets, and other factors. Lead continuous improvement initiatives to enhance IT hardware asset management processes, tools, and systems. Required Skillset: Demonstrable experience in IT asset management, preferably demonstrated through 5+ years in an IT Asset Management managerial role. Relevant IT Asset Management certifications (e.g., CHAMP, CSAM, CITAM) Proven experience in defining and embedding new and/or evolved IT asset management policies, processes, and protocols Experience in managing IT assets in a complex, international, and regulated organisation (e.g., Aerospace and Defence). Proficiency in IT asset inventory management tools and systems to manage various assets throughout their lifecycle (e.g., ServiceNow). Highly adept in planning and executing projects related to IT asset procurement, upgrades, or deployments. Good understanding of financial principles, including budgeting and cost optimisation, and their implications for effective IT asset management. Good, practical knowledge of IT Service Management frameworks and methodologies, including but not limited to ITIL v3/4 (Information Technology Infrastructure Library) and its core processes (e.g., Incident, Problem, Change). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Prestigious opportunity for an IT Manager with a UK market leader in the Hospitality sector. Following a period of significant growth, we are inviting you to join an environmentally conscious, successful family-owned business, who puts our customers and team members first and offers great benefits, such as, a generous company pension scheme, team member discounts and a healthcare plan. Bridging the gap between technical complexity and the end-user experience, you will work directly with senior leadership to enable our group to achieve its most ambitious goals. Working in close collaboration with the IT Operations and Security Manager, you will play a key role in ensuring that our software stack is fully utilised and fit for purpose, identifying ways to make our digital workflows simpler and more efficient for everyone. With a solid foundation in Microsoft 365, patch management, and modern service desk environments, you will be the lead advocate for both technical excellence and user empowerment. As our IT Manager, you will be responsible for: - Setting and executing the daily priorities of the IT Department. Managing and optimising IT systems, implementing new solutions, and driving system improvements. Liaising with third-party providers for ongoing support and development. Monitoring system performance, troubleshooting issues, and introducing preventive measures. Collaborating with different departments to identify and resolve inefficiencies using technology. Overseeing system administration and upgrades and ensuring software security and compliance. Providing technical support and training and acting as the subject-matter expert for key platforms. If you possess a combination of some of the following skills, then LETS TALK! Microsoft 365 and Active Directory experience. Microsoft Windows and Server experience. Patch Management experience. Experience working with ticketing systems to drive system improvements. Previous experience liaising with 3rd party vendors or clients to enhance IT functions. Strong understanding of business workflows and leveraging technology to drive improvements. Excellent interpersonal skills for cross-departmental collaboration. Experience in team leadership and delivering end-user training. Experience with Perimeter Security is desirable but not essential. A good understanding of ITIL is desirable but not essential. Familiarity with ERP systems is desirable but not essential. In return, you will be rewarded with 21 days paid annual leave increased to 26 days with service (plus bank holidays; Generous Pension Scheme; Cashback & Healthcare plan including gym membership discounts; Enhanced family leave policies; generous team member discounts and free parking. The opportunity for hybrid working, which will be discussed further during the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 30, 2026
Full time
Prestigious opportunity for an IT Manager with a UK market leader in the Hospitality sector. Following a period of significant growth, we are inviting you to join an environmentally conscious, successful family-owned business, who puts our customers and team members first and offers great benefits, such as, a generous company pension scheme, team member discounts and a healthcare plan. Bridging the gap between technical complexity and the end-user experience, you will work directly with senior leadership to enable our group to achieve its most ambitious goals. Working in close collaboration with the IT Operations and Security Manager, you will play a key role in ensuring that our software stack is fully utilised and fit for purpose, identifying ways to make our digital workflows simpler and more efficient for everyone. With a solid foundation in Microsoft 365, patch management, and modern service desk environments, you will be the lead advocate for both technical excellence and user empowerment. As our IT Manager, you will be responsible for: - Setting and executing the daily priorities of the IT Department. Managing and optimising IT systems, implementing new solutions, and driving system improvements. Liaising with third-party providers for ongoing support and development. Monitoring system performance, troubleshooting issues, and introducing preventive measures. Collaborating with different departments to identify and resolve inefficiencies using technology. Overseeing system administration and upgrades and ensuring software security and compliance. Providing technical support and training and acting as the subject-matter expert for key platforms. If you possess a combination of some of the following skills, then LETS TALK! Microsoft 365 and Active Directory experience. Microsoft Windows and Server experience. Patch Management experience. Experience working with ticketing systems to drive system improvements. Previous experience liaising with 3rd party vendors or clients to enhance IT functions. Strong understanding of business workflows and leveraging technology to drive improvements. Excellent interpersonal skills for cross-departmental collaboration. Experience in team leadership and delivering end-user training. Experience with Perimeter Security is desirable but not essential. A good understanding of ITIL is desirable but not essential. Familiarity with ERP systems is desirable but not essential. In return, you will be rewarded with 21 days paid annual leave increased to 26 days with service (plus bank holidays; Generous Pension Scheme; Cashback & Healthcare plan including gym membership discounts; Enhanced family leave policies; generous team member discounts and free parking. The opportunity for hybrid working, which will be discussed further during the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations
Jan 26, 2026
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations
