183 jobs found

Team Leader Coventry & Warwickshire (with hybrid working and travel to hospitals, the community and monthly meetings in Coventry) The Organisation Our client provides free, confidential and independent guidance on a wide range of issues, from benefits and housing to employment and debt. As part of partnership, they deliver dedicated financial guidance services for people affected by cancer, helping individuals access benefits, grants and tailored support. They are now looking for a Team Leader to join them on a full-time, permanent basis, working 37 hours per week. Your Rewards - Salary of £34,680 - Flexible working arrangements - Fees paid for membership of relevant professional bodies - Regular professional development - Health & Wellbeing services provided through Employee Assistance Programme 'Health Assured' - Specialised professional support for a range of issues through 'Peppy' - Cycle to Work Scheme - Free eye tests and contribution towards lenses/spectacles for computer users if appropriate - Standing desks and walking meetings - Discounts on leisure facilities and a range of discounted offers If you're an experienced welfare benefits adviser with strong team leadership skills and the ability to support complex casework, this is your chance to join our client's trusted organisation. You'll have the chance to shape a service that keeps clients' dignity, wellbeing and individual needs at its heart, positively impacting the lives of one of the most deserving groups of people. Cancer is a brutal, unfair and indiscriminate disease, and those affected and their families need all the help available to them. This role will play a critical part in providing that support and ensuring they aren't alone at a life-shattering point. The Role As a Team Leader, you will lead a compassionate advice service supporting people affected by cancer, ensuring they receive high-quality, specialist guidance throughout every stage of their journey. You will oversee and support a team of Frontline Specialist Advisors, managing performance, workflow and service delivery while providing coaching, mentoring and technical expertise across welfare benefits, financial wellbeing, housing and related issues. Alongside this, you will help shape tailored support plans, maintain strong partnerships with healthcare and community organisations, and ensure seamless referrals so clients receive the right support at the right time. You will also contribute to service development, safeguarding, and continuous improvement, always keeping the needs, dignity and wellbeing of clients at the heart of your work. Additionally, you will: - Provide specialist advice and guidance on complex cases - Oversee service delivery across face-to-face, telephone and digital channels - Maintain accurate case records and ensure GDPR compliance - Deliver and support training and ongoing professional development - Identify safeguarding concerns and ensure appropriate action is taken - Contribute to social policy work and raise awareness of client issues About You To be considered as a Team Leader, you will need: - Significant experience in welfare benefits advice and casework - Experience supervising or leading staff in an advisory setting - Experience working across multiple channels (face-to-face, phone, email) - Experience with case management systems - The ability to manage complex cases and support others with casework - Excellent communication, negotiation, and interpersonal skills - Strong empathy and the ability to work with vulnerable clients Please note, this role requires an Enhanced DBS check. The closing date for this role is 12th May 2026. Other organisations may call this role Advice Team Leader, Welfare Advice Team Leader, Advice Services Manager, Advice Service Team Leader, Casework Team Leader, Senior Casework Advisor, Frontline Services Manager, or Specialist Advice Team Leader. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to make a meaningful impact as a Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are recruiting four Building Support Managers to support the day-to-day operational delivery of Facilities services across TfL Group Head Office buildings. Reporting to the Building Manager, you will manage on-site facilities operations, coordinate contractors, ensure health and safety compliance, and act as the single point of contact for building occupants on all Facilities-related matters. This is a hands-on, operational role , suited to candidates with solid Facilities Management experience who enjoy working on site, dealing with people, solving problems and keeping buildings safe, compliant and fully operational. Contract: 6 months Initially with a potential of extension Location: Different TfL locations around London Payrate: £123 per day Umbrella Working Hours: Monday to Friday 8:00am to 6:00pm Working Pattern: Fully office based About the team The Facilities Operations team is responsible for asset maintenance, facilities service delivery and health & safety compliance across TfL Group Head Office buildings in London. You will join a close-knit team of 4-5 Building Support Managers , collectively supporting multiple office buildings and working closely with the Building Manager, Operations Managers, contractors and building occupants. Key responsibilities Facilities Management Support the daily on-site delivery of Facilities service contracts, ensuring works are carried out in line with contract requirements, TfL policies and health & safety standards. Monitor contractor performance and escalate issues where service delivery or compliance falls below expectations. Carry out regular building inspections to identify maintenance issues, minor works and repairs, ensuring buildings remain safe, compliant and comfortable. Maintain accurate building records including statutory certificates, maintenance records, licences, floor plans and contracts, in line with audit requirements. Support business continuity arrangements and assist during emergency situations, including attendance outside normal working hours where required. Health & Safety Ensure compliance with relevant health & safety legislation, TfL procedures and the Safety Management System. Support the management of site emergencies and incident response. Participate in House Committee and Health & Safety meetings, providing practical advice and follow-up actions. Assist with contractor audits to ensure safe working practices are followed. Procurement & Financial Support Verify invoices for payment and confirm completion of works. Support monitoring of site expenditure against agreed budgets. Assist with raising requisitions, producing basic specifications and liaising with Procurement as required. Customer Service Act as a professional and approachable point of contact for building occupants on Facilities matters. Monitor Help Desk performance to ensure issues are logged, tracked and resolved in a timely manner. Coordinate contractor activity to minimise disruption to building users. Project Support Support the delivery of minor maintenance and facilities-related works, ensuring they are completed safely, on time and to an acceptable standard. What we're looking for Essential Experience providing direct Facilities Management support within an office or commercial environment. Good working knowledge of building operations , contractor coordination and on-site service delivery. Strong interpersonal and communication skills, with the confidence to deal with a wide range of stakeholders, from building occupants to contractors. A proactive, flexible approach and the ability to work effectively in a busy, operational environment. Competent IT skills, including Microsoft Outlook and MS Office. Willingness to participate in on-call arrangements and attend site outside normal hours when required. Desirable Experience working across multiple buildings or sites . Exposure to Health & Safety compliance within a facilities environment. IOSH and/or NEBOSH qualifications (or working towards). Experience supporting senior or executive-occupied office environments. Basic budget monitoring or financial administration experience within FM. Typical day Checking contractor activity and site compliance Carrying out building inspections Following up maintenance issues raised through the Help Desk Engaging with building occupants and stakeholders Updating records and responding to operational issues as they arise Why apply? This is a great opportunity to gain hands-on experience supporting the operation of large, high-profile office buildings within a well-established Facilities team, offering exposure to contractor management, health & safety, building operations and stakeholder engagement.

Project Manager Home-Based (with the expectation to work from our client's Coventry office at least once a week) The Organisation Our client provides free, confidential and independent guidance on a wide range of issues, from benefits and housing to employment and debt. As part of partnership, they deliver dedicated financial guidance services for people affected by cancer, helping individuals access benefits, grants and tailored support. They are now looking for a Project Manager to join them on a full-time, permanent basis, working 37 hours per week. Your Rewards - Salary of £38,420 - Flexible working arrangements - Fees paid for membership of relevant professional bodies - Regular professional development - Health & Wellbeing services provided through Employee Assistance Programme 'Health Assured' - Specialised professional support for a range of issues through 'Peppy' - Cycle to Work Scheme - Free eye tests and contribution towards lenses/spectacles for computer users if appropriate - Standing desks and walking meetings - Discounts on leisure facilities and a range of discounted offers This is your chance to grow and develop your project management career with our client's trusted organisation and lead a vital service supporting individuals affected by cancer. You'll step into a role where you can broaden your experience across multiple areas, growing your expertise and advancing your skillset whilst positively impacting the lives of one of the most deserving groups of people. Cancer is a brutal, unfair and indiscriminate disease, and those affected and their families need all the help available to them. This role will play a critical part in providing that support and ensuring they aren't alone at a life-shattering point. The Role As a Project Manager, you will support the delivery and development of a project, ensuring high-quality, client-focused services are delivered that improve their wellbeing. Specifically, in support of the Operations Manager, you will manage performance, resources and delivery to ensure outcomes are achieved, leading a team of staff and volunteers, ensuring services remain responsive, effective and aligned. A key element of this role will be to oversee a service that supports individuals affected by cancer through the provision of specialist guidance and support, ensuring targets, outcomes and quality standards are met. Additionally, you will: - Build and maintain strong relationships with partners and stakeholders - Monitor performance, budgets and risks, ensuring effective service delivery - Produce reports on project performance, impact and financials - Ensure compliance with quality standards, safeguarding and regulatory requirements - Drive continuous improvement through evaluation and service development About You To be considered as a Project Manager, you will need: - Proven experience in project management - Strong leadership experience, with the ability to manage and motivate teams and volunteers - Experience of working to targets, managing workloads, and meeting deadlines - Good IT skills and experience using systems to support service delivery and reporting - The ability to work both independently and collaboratively within a wider team - The ability to oversee the budget - Excellent communication and interpersonal skills, with the ability to build effective partnerships - Strong problem-solving skills with the ability to identify and address challenges proactively - Empathy and understanding of individuals facing challenging life circumstances The closing date for this role is 12th May 2026. Other organisations may call this role Project Manager, Programme Manager, Service Manager, or Charity Project Manager. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to lead a vital service and make a meaningful impact as a Project Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Infrastructure & IT Service Desk Manager Do you have experience of working in a technology management role We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation. Position: SIT67 Infrastructure & IT Service Desk Manager Location: Home Based, Nationwide, UK click apply for full job details

Senior Estates Operations Manager - Education, Bromley, c£60k plus package We are looking for a Senior Estates Operations Manager to join our client's Estates Management Team. Reporting to the Assistant Director Facilities Management Operations, you will work with staff, students, contractors, and campus leaders to ensure smooth estates operations. Main Purpose Provide Hard FM technical support across sites in Bromley, Orpington and West Norwood. Respond to critical M&E equipment issues for business continuity. Manage operational delivery of maintenance in line with SLAs and KPIs. Supervise contractors and ensure statutory compliance. Lead and motivate estates team. Champion sustainability and continuous improvement. Key Responsibilities Support building projects and ensure completion to specification and budget. Maintain safe, secure estates and uphold health and safety standards. Oversee service desk operations and monitor compliance. Promote equality, diversity, and safeguarding. Qualifications and Knowledge Technical FM/ Engineering qualification NEBOSH H&S qualification Experience and practical skills in property management repair and maintenance If you are experienced and passionate about estates management, apply now.

Electrical Design Engineer Leicester to c£45k neg dep exp + benefits Our client has been established for more than a century and are recognised as global market leaders in the design and manufacture of niche electrical solutions, and as a result of continued success and an ongoing programme of strategic growth, are now seeking to recruit an experienced and enthusiastic Electrical Design Engineer to complement their skilled and professional team. Reporting to the Engineering Manager, the successful Electrical Design Engineer candidate will support the engineering team in their industrial product range, contributing to the design of electrical equipment for industrial applications and implementing electrical best practices, adhering to industry standards, and collaborating with the design team to create innovative solutions, so it is essential that you will demonstrate hands-on design experience and a solid grasp of both electrical and mechanical engineering principles. Core duties for this varied and challenging Leicester based Electrical Design Engineer role will include (but not be limited to): Reviewing design requirements and producing design calculations and associated production documentation as well as design calculations and corresponding paperwork to manufacture designs. Approving drawings, BOM's and other design information issued for manufacture, and participating in R&D and product testing as required. Selecting electrical components for use in control systems Creating 3D models (primarily sheet metal parts) and assemblies, issuing designs for manufacture through engineering drawings and supplementary documentation. Carry out detailed electrical design work including design verification testing as required, and both reviewing and approving design information from other team members whilst ensuring adherence to relevant quality systems (primarily ISO 9001), including using Engineering Change Notifications (ECNs) to document changes. Conducting technical investigations, perform RCA and initiating corrective actions as required, and providing technical support to Production, Sales, Service, and Customer Support departments as required. Delivering projects on schedule and within budget whilst managing your complex workload efficiently, and ensuring compliance with applicable design, regulatory, and industry standards, and identifying and applying new industry-wide processes within the business where beneficial. To be considered for this exceptional Electrical Design Engineer opportunity within a market leading global manufacturing and supply environment, it is envisaged the successful candidate will demonstrate at least 4 years' experience in an electrical design position and realistically be qualified to HND level or above (or QBE) in an electrical engineering discipline. You will be familiar with CE marking processes and DFMEA and possess proven experience in designing electrical equipment and/or machinery along with comprehensive skills and experience in the use of Autodesk Inventor and Autocad . With solid experience in the use of the MS Suite of packages and exceptional communication skills at all levels, working knowledge of mechanical engineering practices (ie materials, FEA, fixings, fabrication etc) and of designing MV assemblies and utilising HV test techniques will prove distinctly advantageous. Contact the Electrical Team at Premier Technical Recruitment on or email your cv in confidence to

Associate - Property & Asset Management Location: Cambridge Salary: £50,000 - £60,000 Hours: Full-time An established and highly regarded property consultancy is seeking an experienced Management Surveyor to join its Commercial Property and Asset Management team in Cambridge, offering a clear and structured pathway for career progression within a growing regional hub. This role provides the opportunity to manage a diverse portfolio including the firm's own office assets alongside a wide range of client instructions, while benefiting from ongoing professional development. This is a key role that will play a pivotal part in driving asset performance, strengthening client relationships, and contributing to the continued growth of the business, with clear opportunities to progress into more senior positions as the team expands. The successful candidate will gain exposure to a broad client base and complex instructions, enabling both technical and commercial development, while being supported through regular performance reviews, CPD, and opportunities to take on greater client ownership over time. Key Responsibilities Driving asset management initiatives to enhance property performance and value Managing a varied commercial property portfolio on behalf of key clients Undertaking property inspections and producing detailed reports Coordinating planned maintenance works and ensuring delivery standards Working closely with facilities teams to maintain full health & safety compliance Leading lease negotiations, including renewals and rent reviews Supporting service charge budget preparation, reconciliation, and challenge Overseeing rent collection and operational expenditure payments Administering property insurance, including premium apportionment and invoicing Collaborating with client accounting teams to deliver a high-quality service Responding to helpdesk enquiries and resolving property-related issues Building and maintaining strong relationships with clients, tenants, and contractors Producing accurate, timely client reports to support strategic decision-making Ensuring compliance with relevant legislation including Landlord & Tenant Acts What's On Offer Salary up to £60,000 Comprehensive and flexible benefits package Option to purchase additional annual leave Health cash plan and cycle to work scheme Flexible and agile working arrangements Clear opportunity to contribute to a growing and high-performing team

We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain Coordinator based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose The Supply Chain Coordinator is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Facilities Management training or qualifications desirable. Minimum of 3 years experience in FM, helpdesk, or operational support roles. Strong IT skills with a willingness to develop further.

Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cambridge . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.

Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.

Permanent Position Up to £45,000 a year + 5k car allowance Solihull We are looking for a Technical Customer Success Manager to become a trusted advisor for a portfolio of managed IT customers, helping them maximise value from their technology and managed services. This role is ideal for someone who started their career in hands-on IT support, technical support, service desk, or infrastructure enginee click apply for full job details

Job Title: Helpdesk Operative Location: UCLH Hospitals, London CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in London. The main feature of this role will be to provide exceptional customer service and ensure effective operation of the site wide helpdesk. To offer support to the CBRE managerial staff on site and provide administrative support to the contract, maintaining concise records and details of CBRE and client information. The role will require close liaison with the engineers, office team, site team and client. Including various ad-hoc duties. This role will form part of the CBRE UCLH team who provide first line support for all reactive calls reported by the NHS Trust and staff on site. CBRE provide 24/7 service delivery support for the hospitals. RESPONSIBILITIES Take full ownership of the helpdesk and PPM management systems ensuring key stakeholders are kept up to date with any outstanding issues (overdue PPM's, issues with completed PPM's, corrective works from PPM, outstanding reactive work orders). Management and control of all Helpdesk calls/work orders and the day to day running and tracking of all reactive tasks. Consistently liaise with any/all stakeholders who have on-going problems to resolve these in a timely manner, ensuring an explanation is provided for any delays (i.e. parts on order, out of hours work etc) Ensuring that the helpdesk system and telephones are always manned. Answering all calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Monitoring calls received from the customer through to call completion and updating records Liaise and keep site teams informed on all aspects of problems, defect and deficiencies. Raising the correct work orders on the CAFM system, ensuring all information is fully detailed, documented and tracked regularly. Raise and assign work orders to relevant resources. Closure of vendors work orders on the CAFM system, ensuring all paperwork is saved and forwarded to site teams and requestors are kept fully updated on progress. Ensure all works orders are 'closed off' once completed satisfactorily. Weekly/monthly allocation and closure of PPM tasks on the CAFM system. Produce daily/weekly/monthly progress reports detailing reasons for tasks complete/outstanding as necessary and as required. Compiling and entering information required for the client monthly reports. Preparing the figures to ensure the best results are met and achieving the timescales met. Customer contact (internal and external), which may involve travel to other sites. Ensuring full auditable trails of all jobs (reactive and PPM). Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Contact vendors to obtain dates for upcoming PPMs in line with OP18 dates. To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope. Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations. Promote and maintain CBRE culture. Effective communication with all levels of internal teams and external customers. Familiar with daily operations and the specific scope of the contract. Undertake any ad-hoc duties as instructed by the Helpdesk & Systems Manager, Head of Compliance or Account Director. PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Proficient in the use of MS Office applications. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Experience of working within an NHS or Healthcare environment would be advantageous. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.

Overview At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service stability, operational performance and continual improvement across our core IT services. Overseeing incident, problem, change and request management and leading P1 and P2 governance. Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools. Ensuring identity, access and endpoint security controls are robust and well embedded. Leading high performing operational teams, building capability and creating a strong customer centric culture. Managing supplier relationships, contracts, SLAs and commercial decisions. Owning operational budgets, technology asset lifecycle and licensing. Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements. Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly. Qualifications Proven leadership experience across IT Operations, Service Desk or Digital Workplace. Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management. A solid foundation in service management, operational resilience and problem resolution. Experience working with suppliers, MSPs and technology partners. Excellent communication skills with the ability to simplify technical information. A proactive, organised and customer focused approach. ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Maintenance Manager (Electrical) Kent - Rochester Full Time Salary: £55,000 to £60,000 per annum, depending on qualifications and experience, Plus Car or Car Allowance, Plus Flexible Benefits Package + On Call Escalation fee Summary NG Bailey Facilities Services is recruiting for an experienced Maintenance Manager on the prestigious South East Trains LTD Contract. As the Maintenance Manager, you will lead a team of technicians to deliver exceptional service across multiple railway stations in the South-East. Your key responsibilities will include ensuring the highest standards in health and safety, customer service, quality assurance, and statutory compliance. You will oversee adherence to NG Bailey systems and procedures to maintain operational excellence, while leading from the front in a fast-paced, safety-critical environment. This is a high-impact role offering the opportunity to take ownership of a dynamic, multi-skilled team and drive performance across a live rail contract. The role requires a Personal Trackside Safety (PTS) qualification, which will be provided through training. In addition to a strong electrical background, this role requires a broad understanding of building services, including mechanical systems, plumbing services, and building fabric maintenance, ensuring a fully integrated approach to service delivery across all assets. The Maintenance Manager will need to have experience in Electrical Installation Condition Reports (EICRs), electrical installations, and minor works, ensuring compliance with industry standards and the delivery of high-quality services. Some of the key deliverables in this role will include: Lead the team in the provision of excellent service delivery by monitoring performance, taking corrective action where necessary, and escalating to the Account Manager as appropriate. Undertake risk assessments and safety audits in line with relevant legislation and NG Bailey Health and Safety procedures. Ensure compliance with statutory regulations across electrical, mechanical, plumbing, and fabric disciplines, supporting a culture of continuous improvement. Work with the Account Manager to monitor the client's statutory compliance tracker. Develop strong client relationships and identify additional work opportunities. Manage subcontractor works, ensuring compliance with NG Bailey procurement processes and client procedures. Monitor completion of PPM, reactive, and quoted works via CAFM and client systems. Liaise with the on-site helpdesk team to ensure effective deployment of technicians and achievement of SLA/KPI targets. Support mobilisation and ongoing operation of contracts and additional sites. Deliver toolbox talks and monthly team meetings in line with SHEQ requirements. Produce quotes and manage tender returns for small to medium-sized works. Complete monthly performance reporting in collaboration with the Account Manager. Working hours: Working hours are 40 hours per week - Monday to Friday, with an OOH escalation rota of 1 in 3 weeks What we're looking for : An experienced Maintenance Manager delivering a high standard of building services provision (planned and reactive), with a strong focus on customer service and operational excellence. You will demonstrate: A strong electrical background, supported by relevant qualifications. A broad, practical understanding of mechanical building services, plumbing systems, and building fabric maintenance. Experience managing multi-disciplinary teams across a live operational environment. Strong knowledge of compliance, statutory requirements, and safe systems of work. Qualifications: Completed a recognised Electrical Apprenticeship (Preferred, not Essential) City and Guilds 236 Parts 1&2 OR equivalent City and Guilds th Edition City and Guilds 2391 (Desirable) Personal Track Safety - PTS (Desirable, not Essential) IOSH Working / Managing Safely (Desirable) Safe system of Work Procedure - PTW; RAMS etc (Desirable) L8 Training (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Salary: £55,000 to £60,000 per annum, depending on qualifications and experience, Plus Car or Car Allowance, Plus Flexible Benefits Package + On Call Escalation fee 25 Days Holidays plus Public Holidays Pension with a leading provider and employer contribution Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

Business Development Manager - Recruitment - Basic to £40,000 (negotiable DOE), plus excellent Bonus. Green Elepehant Recruitment are delighted to have been selected by this exceptionally impressive National Recruiter with a superb reputation and thriving business, to source a Business Development Manager. Are you A successful Recruiter looking to move to the next step in your career? Keen to move away from running a desk? Looking for the autonomy or organising your own diary? Keen to have a more flexibile schedule? Desperate to join a company who's National Client Portfolio, value the excellent service they receive? If you are :- Self-motivated Wiling to learn Ready to progress in their career Proud of your proven track record of over achievement against KPIs Consisitently exceeding targets Please apply now, you won't be disapointed! The Package Basic to £40,000 (negotiable) dependent upon experience Uncapped bonus payments which increase in line with performance against targets. Extensive training package and support Excellent career opportunities Qualities they are looking for:- Ambition Experience of building strong relationship with multiple clients Driving &/or Industrial Recruitment agency experience A full driving license A strong appreciation of the importance of excellent service delivery, to ensure repeat business and quality of supply. Ability to demonstrate strong understanding of client requirements. A desire to become a subject matter expert. The ability to network effectively. Only candidates with a minimum of 2 years Recruitment Agency experience will be considered for this position. Green Elephant Recruitment is a long established Rec 2 Rec Agency with an impressive loyal client portfolio across the UK, who trust our judgement and use us on an exclusive basis. If this position is not exactly what you are looking for please contact Tracy as many of our positions are not advertised. We are only able to respond to Candidates who have Industry Experience. If you have not heard from us within one week, please assume you have not been selected for an interview. Green Elephant Recruitment is acting as an Employment Agency in relation to this vacancy. Green Elephant Recruitment is a long-established Rec2Rec agency with a loyal UK-wide client base that values our expertise and partnership approach.

360 Recruitment Consultant, Industrial/Driving Division Bristol If you are currently working as a recruitment consultant but looking to join a team where you are given the opportunity to thrive, then please read on. Are you currently a Recruitment Consultant specialising in the Driving/Industrial Sectors, looking to take the next step in your career? Are you: - Ambitious looking to work for a company who will harness your ambition? Keen to work for a Recruitment Agency who are growing fast, but already well established with an existing client base and good reputation? Wanting to work for a company who have exciting career progression plans for everyone in their team? Ready to work in a branch with a fun atmosphere and a motivational and supportive manager? Expecting to be welcomed to the company and put on a structured career and development program? Eager to join a recruitment agency with a National Branch network and existing portfolio of National Accounts? Determined to work for a recruitment agency where your input is valued? Expecting a "Taylor Made", structured development plan? Currently on an uncapped commission structure, with profit share, a superb reward and recognition program and in complete control of your earnings? Our client, a highly successful Recruiter with: - National Branch Network An excellent reputation for providing a quality service Proven track record of providing superb opportunities for progression Have asked Green Elephant Recruitment to source an experienced vibrant, energetic and enthusiastic Recruitment Consultant.to join their successful team in Bristol They are looking for Candidates with: - Recruitment Agency experience preferably gained within the Industrial sector. Superb relationship building skills with the ability to build rapport easily A hands-on approach with the ability to multitask. A sense of humour, lots of energy and determination. A Driving license - essential. In return they offer Superb, uncapped bonus scheme with no threshold Great career progression prospects Excellent training A great range of Additional Benefits This Branch has: - An established desk and client base A motivational supportive manager The support of a hard-working, dedicated Area Manager If you are currently working as a recruitment consultant but looking to join a team where you are given the opportunity to thrive, then you will really enjoy working here. So, if you are a Recruitment Consultant with at least 1 years experience specialising in the Industrial sectors, we would love to tell you all about the company we are representing. We are only able to respond to Candidates who have Industry Experience. If you have not heard from us within one week, please assume you have not been selected for an interview. Green Elephant Recruitment is acting as an Employment Agency in relation to this vacancy.

Recruitment Consultant, Graduate Recruitment Tewkesbury Basic to £35,000 DOE with superb bonus Are you currently a Recruitment Consultant, looking to take the next step in your career? Are you: - Ambitious looking to work for a company who will harness your ambition? Keen to work for a Recruitment Agency who are growing fast, but already well established with an existing client base and good reputation? Wanting to work for a company who have exciting career progression plans for everyone in their team? Ready to work in a branch with a fun atmosphere and a motivational and supportive manager? Expecting to be welcomed to the company and put on a structured career and development program? Eager to join a recruitment agency with a National Branch network and existing portfolio of National Accounts? Determined to work for a recruitment agency where your input is valued? Expecting a "Taylor Made", structured development plan? Currently on an uncapped commission structure, with profit share, a superb reward and recognition program and in complete control of your earnings? Our client, a highly successful Recruiter with: - National Branch Network An excellent reputation for providing a quality service Proven track record of providing superb opportunities for progression Have asked Green Elephant Recruitment to source an experienced vibrant, energetic and enthusiastic Recruitment Consultant.to join their successful team in Tewkesbury They are looking for Candidates with: - Recruitment Agency experience . Superb relationship building skills with the ability to build rapport easily A hands-on approach with the ability to multitask. A sense of humour, lots of energy and determination. A Driving license - essential. In return they offer Superb, uncapped bonus scheme with no threshold Salary up to £35,000 Great career progression prospects Excellent training A great range of Additional Benefits This Branch has: - An established desk and client base A motivational supportive manager The support of a hard-working, dedicated Area Manager If you are currently working as a recruitment consultant but looking to join a team where you are given the opportunity to thrive, then you will really enjoy working here. So, if you are a Recruitment Consultant with at least 1 years experience specialising in the Industrial sectors, we would love to tell you all about the company we are representing. We are only able to respond to Candidates who have Industry Experience. If you have not heard from us within one week, please assume you have not been selected for an interview. Green Elephant Recruitment is acting as an Employment Agency in relation to this vacancy.