Micro Nav is a leading company in the aviation simulation and training industry, known for delivering innovative solutions to enhance aviation safety and efficiency. Headquartered in Bournemouth, we are committed to driving excellence through cutting-edge technology and exceptional customer service. Join us as we continue to push the boundaries of what's possible in the world of aviation training and simulation. Purpose Of Job To support the System Delivery Team Manager in the delivery of the product suite and simulator systems hardware and the day-to-day management of Customer Project and Support related installations. Key customer facing staff, with ethos for high service quality and very positive end user satisfaction as key drivers in all aspects of the job. Key Duties and Responsibilities A subject matter expert who provides and hands-on support to Project Management at Micro Nav Limited andcustomer sites. The expertise must cover all software and hardware configurations of the physical systems, aswell as high competency of In-house created software. Provision of specific system design, installation and acceptance technical services for bid documentation, to includethe production of: Specific Bid documentation such as a bill of materials. System Schematics Provision of specific system design, installation and acceptance technical services for the Project Managementteam, to include: Preparation and maintenance of Installation documentation to provide an accurate record of deliveredCustomer Systems. Procurement of hardware to meet project requirements. Installation scheduling to ensure that activities are completed to agreed schedules and within budget. Hardware setup, configuration and resolution of identified issues. Software installation and configuration. Subject matter expertise, first line response technical advice and fault resolution at Micro Nav and Customer sites. Responsible for the packaging and preparation of hardware for shipping to Customer sites, to include theproduction of appropriate export documentation and liaison with the Freight Forwarder. Provision of installation work at Customer or Supplier sites as a sole installer or as part of a team, ensuring thatwork is conducted in accordance with Micro Nav Quality Management System Processes and Procedures, as well asHealth and Safety regulations. Support the Bid team in the preparation, design, costing and scheduling as per bid requirements. Support the Customer Services team in the return, repair or replace of faulty hardware from existing Customers andassist in the troubleshooting of Customer raised technical issues. Responsible to ensure that site configuration documentation is accurate at the end of any phase of work conductedat customer locations. Responsible for high quality handover to customer support when projects end. To work in accordance with the Micro Nav Quality Management System. To conduct System Delivery activities as directed by the System Delivery Team Manager. Represent the company at Customer and Supplier sites as required. Technical Requirements Good written, and presentation skills. Excellent verbal communication skills with the ability to support users of varying levels of proficiency. Proven relevant experience working in technical ICT. Experience and knowledge of Micro Nav Products (desirable but not required as training will be provided). Ability to work to ISO 9001 standards. Experience of installing and setting up computer hardware, networks, domain accounts, and of troubleshootingand rectifying user and hardware issues. Proficiency with Windows Operating Systems - both desktop (Windows 10/11) and server (Server 2018/2022including roles) - and Microsoft Office 365 desktop applications. Understanding of the configuration and operation of server and networking infrastructure. Good understanding of hardware and software specifications. Internet proficient. Ability to travel to Customer sites within the UK and overseas. Education & Experience A good standard of education within IT and experience in an IT-based environment. IT professional qualification (desirable not required). Experience and understanding of ICT issues - knowledge of operating systems, middleware, software, datamanagement techniques, enabling the appraisal of software packages and related hardware and services. Custom Installation (CI) professional qualification (desirable not required). Experience and understanding of CI issues, knowledge of LAN and Mains backbone specifications (desirable notrequired. Experience in cable dressing, management, termination and cable limitations (desirable). Basic civil engineering skills (desirable not required). Experience in a customer-facing role. Experience of dealing with internal departments of mixed disciplines and personnel at all levels. Good standard verbal and written communication. Ability to manage time and work to tight deadlines. Perks of Joining Micro Nav Development Opportunities: We see our staff as an investment, supplementing your progression with dedicated training budgets to continue your growth. Flexible Working:Micro Nav staff enjoy a flexible working pattern, with three compulsory office-based days per week. Workplace Pension Scheme: Build your retirement savings with contributions from Micro Nav and the government, matched up to 4% of your basic salary. Life Assurance Policy:Secure peace of mind with our company life assurance policy, offering financial security to your next of kin. Discounted Gym Memberships: Benefit from discounted rates at BH Live gyms with our corporate membership. Generous Holiday Allowance: Enjoy 25+ days of annual leave, including an extended break over the Christmas holidays in addition to bank holidays and your birthday Employee Assistance Programme:Benefit from 24/7 confidential welfare support, providing counselling, legal advice, and more to ensure your well-being. Healthcare Cash Plan: Join the Simplyhealth plan, with a dedicated allowance for the access of private medical, dental, and optician services. Exclusive Shopping Discounts:Unlock online shopping discounts and cashback via our internal 'Compass' platform. Free Cakes: We have a Micro Nav tradition of ordering fresh cakes and savouries fresh from a local bakery every Friday, on the house of course. Hiring Process Your journey with Micro Nav starts by submitting your application, complete with a CV and a covering letter detailing your experience and why you're the ideal candidate for this role. After a thorough review, shortlisted candidates will be invited for an initial online interview. This will be followed by an in-person interview where we'll delve deeper into your suitability for the role. Successful candidates will then receive an official job offer. At Micro Nav, we are committed to creating a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds to join our team. If you're ready to be a part of a talented team and shape the future of Air Traffic Control simulation technology, we'd love to hear from you. Apply now to join our innovative team at Micro Nav!
Apr 29, 2026
Full time
Micro Nav is a leading company in the aviation simulation and training industry, known for delivering innovative solutions to enhance aviation safety and efficiency. Headquartered in Bournemouth, we are committed to driving excellence through cutting-edge technology and exceptional customer service. Join us as we continue to push the boundaries of what's possible in the world of aviation training and simulation. Purpose Of Job To support the System Delivery Team Manager in the delivery of the product suite and simulator systems hardware and the day-to-day management of Customer Project and Support related installations. Key customer facing staff, with ethos for high service quality and very positive end user satisfaction as key drivers in all aspects of the job. Key Duties and Responsibilities A subject matter expert who provides and hands-on support to Project Management at Micro Nav Limited andcustomer sites. The expertise must cover all software and hardware configurations of the physical systems, aswell as high competency of In-house created software. Provision of specific system design, installation and acceptance technical services for bid documentation, to includethe production of: Specific Bid documentation such as a bill of materials. System Schematics Provision of specific system design, installation and acceptance technical services for the Project Managementteam, to include: Preparation and maintenance of Installation documentation to provide an accurate record of deliveredCustomer Systems. Procurement of hardware to meet project requirements. Installation scheduling to ensure that activities are completed to agreed schedules and within budget. Hardware setup, configuration and resolution of identified issues. Software installation and configuration. Subject matter expertise, first line response technical advice and fault resolution at Micro Nav and Customer sites. Responsible for the packaging and preparation of hardware for shipping to Customer sites, to include theproduction of appropriate export documentation and liaison with the Freight Forwarder. Provision of installation work at Customer or Supplier sites as a sole installer or as part of a team, ensuring thatwork is conducted in accordance with Micro Nav Quality Management System Processes and Procedures, as well asHealth and Safety regulations. Support the Bid team in the preparation, design, costing and scheduling as per bid requirements. Support the Customer Services team in the return, repair or replace of faulty hardware from existing Customers andassist in the troubleshooting of Customer raised technical issues. Responsible to ensure that site configuration documentation is accurate at the end of any phase of work conductedat customer locations. Responsible for high quality handover to customer support when projects end. To work in accordance with the Micro Nav Quality Management System. To conduct System Delivery activities as directed by the System Delivery Team Manager. Represent the company at Customer and Supplier sites as required. Technical Requirements Good written, and presentation skills. Excellent verbal communication skills with the ability to support users of varying levels of proficiency. Proven relevant experience working in technical ICT. Experience and knowledge of Micro Nav Products (desirable but not required as training will be provided). Ability to work to ISO 9001 standards. Experience of installing and setting up computer hardware, networks, domain accounts, and of troubleshootingand rectifying user and hardware issues. Proficiency with Windows Operating Systems - both desktop (Windows 10/11) and server (Server 2018/2022including roles) - and Microsoft Office 365 desktop applications. Understanding of the configuration and operation of server and networking infrastructure. Good understanding of hardware and software specifications. Internet proficient. Ability to travel to Customer sites within the UK and overseas. Education & Experience A good standard of education within IT and experience in an IT-based environment. IT professional qualification (desirable not required). Experience and understanding of ICT issues - knowledge of operating systems, middleware, software, datamanagement techniques, enabling the appraisal of software packages and related hardware and services. Custom Installation (CI) professional qualification (desirable not required). Experience and understanding of CI issues, knowledge of LAN and Mains backbone specifications (desirable notrequired. Experience in cable dressing, management, termination and cable limitations (desirable). Basic civil engineering skills (desirable not required). Experience in a customer-facing role. Experience of dealing with internal departments of mixed disciplines and personnel at all levels. Good standard verbal and written communication. Ability to manage time and work to tight deadlines. Perks of Joining Micro Nav Development Opportunities: We see our staff as an investment, supplementing your progression with dedicated training budgets to continue your growth. Flexible Working:Micro Nav staff enjoy a flexible working pattern, with three compulsory office-based days per week. Workplace Pension Scheme: Build your retirement savings with contributions from Micro Nav and the government, matched up to 4% of your basic salary. Life Assurance Policy:Secure peace of mind with our company life assurance policy, offering financial security to your next of kin. Discounted Gym Memberships: Benefit from discounted rates at BH Live gyms with our corporate membership. Generous Holiday Allowance: Enjoy 25+ days of annual leave, including an extended break over the Christmas holidays in addition to bank holidays and your birthday Employee Assistance Programme:Benefit from 24/7 confidential welfare support, providing counselling, legal advice, and more to ensure your well-being. Healthcare Cash Plan: Join the Simplyhealth plan, with a dedicated allowance for the access of private medical, dental, and optician services. Exclusive Shopping Discounts:Unlock online shopping discounts and cashback via our internal 'Compass' platform. Free Cakes: We have a Micro Nav tradition of ordering fresh cakes and savouries fresh from a local bakery every Friday, on the house of course. Hiring Process Your journey with Micro Nav starts by submitting your application, complete with a CV and a covering letter detailing your experience and why you're the ideal candidate for this role. After a thorough review, shortlisted candidates will be invited for an initial online interview. This will be followed by an in-person interview where we'll delve deeper into your suitability for the role. Successful candidates will then receive an official job offer. At Micro Nav, we are committed to creating a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds to join our team. If you're ready to be a part of a talented team and shape the future of Air Traffic Control simulation technology, we'd love to hear from you. Apply now to join our innovative team at Micro Nav!
Front Office Manager - The Imperial Hotel Blackpool JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR THE IMPERIAL HOTEL What you'll be doing Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed Address guest needs promptly and professionally, building lasting impressions and guest loyalty Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members What We Need from You: A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting Proven record of effectively leading a team, building positive dynamics, and coaching for performance Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally Strong organizational abilities to manage daily operations and administrative tasks efficiently Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite Resourceful, solution-oriented, and comfortable making decisions under pressure Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Apr 29, 2026
Full time
Front Office Manager - The Imperial Hotel Blackpool JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR THE IMPERIAL HOTEL What you'll be doing Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed Address guest needs promptly and professionally, building lasting impressions and guest loyalty Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members What We Need from You: A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting Proven record of effectively leading a team, building positive dynamics, and coaching for performance Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally Strong organizational abilities to manage daily operations and administrative tasks efficiently Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite Resourceful, solution-oriented, and comfortable making decisions under pressure Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
District Sales Manager - HGV Scotland and Ireland Territory £53,000 to £66,000 p.a. plus extensive package If you know how to grow truck sales through dealers, this could be one of the most influential roles in the UK market right now. A major international commercial vehicle manufacturer is looking for a District Sales Manager to drive growth across Scotland and Ireland. This is not a desk role. You will be in the field working alongside dealers, supporting their sales teams, closing key deals and expanding market share in a region with strong growth potential. If you enjoy influencing dealers, winning strategic fleet business and turning market opportunity into sales performance, this role will put you at the centre of it. The Opportunity Reporting to the Network Sales Manager you'll be given the autonomy and freedom to plan your diary, negotiate on deals, whilst always knowing the support will be hand as and when needed. You'll be welcomed into a close-knit team where you know you have each other's back and you'll have the opportunity to share insights and experiences through regular get togethers. You will take ownership of a defined territory and work closely with dealer partners to increase: Market share Unit sales across new and pre-owned vehicles Dealer performance and retail excellence Profitability across the network You will analyse the market, support dealers with planning and forecasting, and work with their sales teams to convert opportunities into orders. Expect to be involved in: Joint customer visits with dealer sales teams Supporting complex fleet deals and key accounts Monitoring order intake and sales performance Developing territory sales plans and dealer targets Coordinating marketing activity and local campaigns Managing dealer inventory and demo activity Supporting pre owned vehicle sales and stock rotation You will also work closely with colleagues across marketing, logistics, finance and aftersales to ensure dealers have everything they need to win business. What Success Looks Like Within your territory you will: Strengthen dealer engagement and performance Increase penetration within key transport customers Improve sales pipeline visibility and forecasting accuracy Drive consistent growth in market share and volume The Person This role suits someone who thrives in a commercial, field driven sales environment. You are likely to have: At least 6 years' experience selling heavy trucks or commercial vehicles Strong experience working through dealer networks A track record of influencing dealer sales teams and closing deals Excellent communication and relationship building skills Strong commercial awareness and analytical ability High levels of organisation and personal drive Salary and Benefits The salary range for this role is £53,000 to £66,000 p.a. Benefits include: The role is also eligible for the Sales Incentive Programme. Achieving 100 percent of targets delivers a 20 percent bonus. Pension starting at 3 percent employee contribution and 6 percent employer contribution, increasing up to 9 percent employer contribution when the employee contributes 6 percent. 5 days holiday plus bank holidays as standard, increasing after five years' service. Private medical insurance with BUPA. Flexible benefits including options such as buying or selling holiday, dental cover and critical illness cover. Company job car from a leading European automotive group car range including hybrid options. Why This Role This is an opportunity to join a globally recognised commercial vehicle manufacturer with a strong dealer network and ambitious growth plans in the UK market. You will have the autonomy to manage your territory, influence dealer strategy and play a direct role in growing market share. For the right sales professional this role offers real visibility, influence and career progression.
Apr 29, 2026
Full time
District Sales Manager - HGV Scotland and Ireland Territory £53,000 to £66,000 p.a. plus extensive package If you know how to grow truck sales through dealers, this could be one of the most influential roles in the UK market right now. A major international commercial vehicle manufacturer is looking for a District Sales Manager to drive growth across Scotland and Ireland. This is not a desk role. You will be in the field working alongside dealers, supporting their sales teams, closing key deals and expanding market share in a region with strong growth potential. If you enjoy influencing dealers, winning strategic fleet business and turning market opportunity into sales performance, this role will put you at the centre of it. The Opportunity Reporting to the Network Sales Manager you'll be given the autonomy and freedom to plan your diary, negotiate on deals, whilst always knowing the support will be hand as and when needed. You'll be welcomed into a close-knit team where you know you have each other's back and you'll have the opportunity to share insights and experiences through regular get togethers. You will take ownership of a defined territory and work closely with dealer partners to increase: Market share Unit sales across new and pre-owned vehicles Dealer performance and retail excellence Profitability across the network You will analyse the market, support dealers with planning and forecasting, and work with their sales teams to convert opportunities into orders. Expect to be involved in: Joint customer visits with dealer sales teams Supporting complex fleet deals and key accounts Monitoring order intake and sales performance Developing territory sales plans and dealer targets Coordinating marketing activity and local campaigns Managing dealer inventory and demo activity Supporting pre owned vehicle sales and stock rotation You will also work closely with colleagues across marketing, logistics, finance and aftersales to ensure dealers have everything they need to win business. What Success Looks Like Within your territory you will: Strengthen dealer engagement and performance Increase penetration within key transport customers Improve sales pipeline visibility and forecasting accuracy Drive consistent growth in market share and volume The Person This role suits someone who thrives in a commercial, field driven sales environment. You are likely to have: At least 6 years' experience selling heavy trucks or commercial vehicles Strong experience working through dealer networks A track record of influencing dealer sales teams and closing deals Excellent communication and relationship building skills Strong commercial awareness and analytical ability High levels of organisation and personal drive Salary and Benefits The salary range for this role is £53,000 to £66,000 p.a. Benefits include: The role is also eligible for the Sales Incentive Programme. Achieving 100 percent of targets delivers a 20 percent bonus. Pension starting at 3 percent employee contribution and 6 percent employer contribution, increasing up to 9 percent employer contribution when the employee contributes 6 percent. 5 days holiday plus bank holidays as standard, increasing after five years' service. Private medical insurance with BUPA. Flexible benefits including options such as buying or selling holiday, dental cover and critical illness cover. Company job car from a leading European automotive group car range including hybrid options. Why This Role This is an opportunity to join a globally recognised commercial vehicle manufacturer with a strong dealer network and ambitious growth plans in the UK market. You will have the autonomy to manage your territory, influence dealer strategy and play a direct role in growing market share. For the right sales professional this role offers real visibility, influence and career progression.
Interim Building Safety Manager Location: South London Rate: £400-£500 per day dependent on experience Working Pattern: 3 days on site, 2 days office-based Spencer Clarke Group are recruiting for an interim Building Safety Manager to support a local authority building safety programme focused on high and medium rise private residential buildings. This is a hands-on role for an experienced building safety or surveying professional who can review external wall systems data, assess risk, engage with stakeholders, and support enforcement activity where unsafe cladding or wider fire safety issues are identified. Responsibilities include Undertaking desktop reviews of high and medium rise residential buildings Developing risk-based inspection programmes Reviewing EWS data, FRAEW reports, and related fire safety documentation Identifying unsafe cladding and wider building safety risks Engaging with building owners to gather information on materials, interim measures, and remediation plans Reviewing remediation funding data and identifying missing buildings Working closely with enforcement teams and external stakeholders including fire and rescue services About You Degree or equivalent qualification in Building Surveying or a related discipline Around 5 years' experience in building safety, fire safety, or building surveying Experience carrying out HHSRS surveys Strong knowledge of relevant legislation including Building Safety Act 2022, Housing Act 2004, Fire Safety Act 2021, and related regulations Familiar with high-rise residential buildings and external wall systems Comfortable balancing inspections, technical review work, and reporting How to Apply Send your CV or get in touch with Joe O'Halloran at Spencer Clarke Group on or
Apr 29, 2026
Contractor
Interim Building Safety Manager Location: South London Rate: £400-£500 per day dependent on experience Working Pattern: 3 days on site, 2 days office-based Spencer Clarke Group are recruiting for an interim Building Safety Manager to support a local authority building safety programme focused on high and medium rise private residential buildings. This is a hands-on role for an experienced building safety or surveying professional who can review external wall systems data, assess risk, engage with stakeholders, and support enforcement activity where unsafe cladding or wider fire safety issues are identified. Responsibilities include Undertaking desktop reviews of high and medium rise residential buildings Developing risk-based inspection programmes Reviewing EWS data, FRAEW reports, and related fire safety documentation Identifying unsafe cladding and wider building safety risks Engaging with building owners to gather information on materials, interim measures, and remediation plans Reviewing remediation funding data and identifying missing buildings Working closely with enforcement teams and external stakeholders including fire and rescue services About You Degree or equivalent qualification in Building Surveying or a related discipline Around 5 years' experience in building safety, fire safety, or building surveying Experience carrying out HHSRS surveys Strong knowledge of relevant legislation including Building Safety Act 2022, Housing Act 2004, Fire Safety Act 2021, and related regulations Familiar with high-rise residential buildings and external wall systems Comfortable balancing inspections, technical review work, and reporting How to Apply Send your CV or get in touch with Joe O'Halloran at Spencer Clarke Group on or
IT Service Desk Analyst Aldershot Location: Aldershot (with travel when required) Employment Type: Full Time Working Hours: Monday to Friday What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job - you re starting a career with real support behind it.? 25 annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP?and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role As an IT Service Desk Analyst, you will provide first-line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk. As an IT Service Desk Analyst you will Act as the first point of contact for IT services, delivering high?quality first?line technical support in line with ITSM best practices and a strong customer?service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase. Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business?critical IT services during operational hours. Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required. Adhere to all company and IT policies, including health & safety, security, and data protection, and undertake any other duties appropriate to the role as directed. About you You ll be a customer?focused IT professional with experience providing first?line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi?Fi), mobile device management, and security tools such as anti?virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT?related subject is desirable but not essential. You ll bring strong problem?solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you ll take pride in delivering high?quality customer service and supporting users in a professional, approachable, and solution?focused manner. Our commitment to Equal Opportunities ? We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce.?Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?
Apr 28, 2026
Full time
IT Service Desk Analyst Aldershot Location: Aldershot (with travel when required) Employment Type: Full Time Working Hours: Monday to Friday What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job - you re starting a career with real support behind it.? 25 annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP?and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role As an IT Service Desk Analyst, you will provide first-line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk. As an IT Service Desk Analyst you will Act as the first point of contact for IT services, delivering high?quality first?line technical support in line with ITSM best practices and a strong customer?service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase. Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business?critical IT services during operational hours. Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required. Adhere to all company and IT policies, including health & safety, security, and data protection, and undertake any other duties appropriate to the role as directed. About you You ll be a customer?focused IT professional with experience providing first?line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi?Fi), mobile device management, and security tools such as anti?virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT?related subject is desirable but not essential. You ll bring strong problem?solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you ll take pride in delivering high?quality customer service and supporting users in a professional, approachable, and solution?focused manner. Our commitment to Equal Opportunities ? We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce.?Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?
Premier Technical Recruitment Ltd
Leicester, Leicestershire
Electrical Design Engineer Leicester to c£45k neg dep exp + benefits Our client has been established for more than a century and are recognised as global market leaders in the design and manufacture of niche electrical solutions, and as a result of continued success and an ongoing programme of strategic growth, are now seeking to recruit an experienced and enthusiastic Electrical Design Engineer to complement their skilled and professional team. Reporting to the Engineering Manager, the successful Electrical Design Engineer candidate will support the engineering team in their industrial product range, contributing to the design of electrical equipment for industrial applications and implementing electrical best practices, adhering to industry standards, and collaborating with the design team to create innovative solutions, so it is essential that you will demonstrate hands-on design experience and a solid grasp of both electrical and mechanical engineering principles. Core duties for this varied and challenging Leicester based Electrical Design Engineer role will include (but not be limited to): Reviewing design requirements and producing design calculations and associated production documentation as well as design calculations and corresponding paperwork to manufacture designs. Approving drawings, BOM's and other design information issued for manufacture, and participating in R&D and product testing as required. Selecting electrical components for use in control systems Creating 3D models (primarily sheet metal parts) and assemblies, issuing designs for manufacture through engineering drawings and supplementary documentation. Carry out detailed electrical design work including design verification testing as required, and both reviewing and approving design information from other team members whilst ensuring adherence to relevant quality systems (primarily ISO 9001), including using Engineering Change Notifications (ECNs) to document changes. Conducting technical investigations, perform RCA and initiating corrective actions as required, and providing technical support to Production, Sales, Service, and Customer Support departments as required. Delivering projects on schedule and within budget whilst managing your complex workload efficiently, and ensuring compliance with applicable design, regulatory, and industry standards, and identifying and applying new industry-wide processes within the business where beneficial. To be considered for this exceptional Electrical Design Engineer opportunity within a market leading global manufacturing and supply environment, it is envisaged the successful candidate will demonstrate at least 4 years' experience in an electrical design position and realistically be qualified to HND level or above (or QBE) in an electrical engineering discipline. You will be familiar with CE marking processes and DFMEA and possess proven experience in designing electrical equipment and/or machinery along with comprehensive skills and experience in the use of Autodesk Inventor and Autocad . With solid experience in the use of the MS Suite of packages and exceptional communication skills at all levels, working knowledge of mechanical engineering practices (ie materials, FEA, fixings, fabrication etc) and of designing MV assemblies and utilising HV test techniques will prove distinctly advantageous. Contact the Electrical Team at Premier Technical Recruitment on or email your cv in confidence to
Apr 28, 2026
Full time
Electrical Design Engineer Leicester to c£45k neg dep exp + benefits Our client has been established for more than a century and are recognised as global market leaders in the design and manufacture of niche electrical solutions, and as a result of continued success and an ongoing programme of strategic growth, are now seeking to recruit an experienced and enthusiastic Electrical Design Engineer to complement their skilled and professional team. Reporting to the Engineering Manager, the successful Electrical Design Engineer candidate will support the engineering team in their industrial product range, contributing to the design of electrical equipment for industrial applications and implementing electrical best practices, adhering to industry standards, and collaborating with the design team to create innovative solutions, so it is essential that you will demonstrate hands-on design experience and a solid grasp of both electrical and mechanical engineering principles. Core duties for this varied and challenging Leicester based Electrical Design Engineer role will include (but not be limited to): Reviewing design requirements and producing design calculations and associated production documentation as well as design calculations and corresponding paperwork to manufacture designs. Approving drawings, BOM's and other design information issued for manufacture, and participating in R&D and product testing as required. Selecting electrical components for use in control systems Creating 3D models (primarily sheet metal parts) and assemblies, issuing designs for manufacture through engineering drawings and supplementary documentation. Carry out detailed electrical design work including design verification testing as required, and both reviewing and approving design information from other team members whilst ensuring adherence to relevant quality systems (primarily ISO 9001), including using Engineering Change Notifications (ECNs) to document changes. Conducting technical investigations, perform RCA and initiating corrective actions as required, and providing technical support to Production, Sales, Service, and Customer Support departments as required. Delivering projects on schedule and within budget whilst managing your complex workload efficiently, and ensuring compliance with applicable design, regulatory, and industry standards, and identifying and applying new industry-wide processes within the business where beneficial. To be considered for this exceptional Electrical Design Engineer opportunity within a market leading global manufacturing and supply environment, it is envisaged the successful candidate will demonstrate at least 4 years' experience in an electrical design position and realistically be qualified to HND level or above (or QBE) in an electrical engineering discipline. You will be familiar with CE marking processes and DFMEA and possess proven experience in designing electrical equipment and/or machinery along with comprehensive skills and experience in the use of Autodesk Inventor and Autocad . With solid experience in the use of the MS Suite of packages and exceptional communication skills at all levels, working knowledge of mechanical engineering practices (ie materials, FEA, fixings, fabrication etc) and of designing MV assemblies and utilising HV test techniques will prove distinctly advantageous. Contact the Electrical Team at Premier Technical Recruitment on or email your cv in confidence to
IT Infrastructure & Support Manager Location: Banbury- Onsite Salary: £55,000 - £65,000 per annum (dependent on experience) + excellent benefits Are you an experienced IT Infrastructure leader ready to drive high availability, lead projects, and elevate service desk performance in a dynamic business environment? We are seeking a hands-on IT Infrastructure & Support Manager to lead the delivery and ongoing support of critical IT infrastructure. Reporting to the Head of IT Infrastructure, you'll manage our IT Support Engineers, oversee VMware and Kubernetes environments, maintain Progress OpenEdge databases, and ensure seamless operations across the organisation. This is a key leadership role where you'll shape infrastructure strategy, deliver impactful projects, and foster a culture of continuous improvement - directly supporting business growth and reliability. Key Responsibilities Oversee design, implementation, and maintenance of servers, networks, cloud platforms, storage, and virtualised environments (VMware + Kubernetes orchestration). Own core business systems, including monitoring, support, and maintenance of Progress OpenEdge databases. Manage day-to-day IT Service Desk operations - ensuring prompt issue resolution, high customer satisfaction, SLA/KPI adherence, and performance tracking. Lead infrastructure projects (upgrades, deployments, growth initiatives) - defining scopes, coordinating resources, delivering on time/budget, and minimising disruption. Drive security, compliance, risk management, backup/DR plans, vulnerability monitoring, and business continuity. Mentor and develop the support/infrastructure team, promoting knowledge sharing and growth. Collaborate cross-functionally and contribute to overall IT strategy. Essential Skills & Experience Proven IT infrastructure & support management experience, with strong hands-on expertise in VMware, Kubernetes, networking, servers, and ideally Progress OpenEdge/SQL databases. Track record leading service desks, managing technical teams, and delivering infrastructure projects successfully. Excellent problem-solving, organisational, and communication skills. Commitment to security standards, continuous improvement, and aligning tech with business needs. What We Offer Competitive salary in the £55k-£65k range + benefits package Opportunity to lead critical systems and projects in a growing organisation Onsite requirement for leadership/hands-on needs Professional development, training (including Health & Safety, IMS, GDP), and career progression If you're a proactive leader with the technical depth to maintain high-availability services and the people skills to inspire a team, we'd love to hear from you. Apply now with your CV - interviews will be arranged promptly!
Apr 28, 2026
Full time
IT Infrastructure & Support Manager Location: Banbury- Onsite Salary: £55,000 - £65,000 per annum (dependent on experience) + excellent benefits Are you an experienced IT Infrastructure leader ready to drive high availability, lead projects, and elevate service desk performance in a dynamic business environment? We are seeking a hands-on IT Infrastructure & Support Manager to lead the delivery and ongoing support of critical IT infrastructure. Reporting to the Head of IT Infrastructure, you'll manage our IT Support Engineers, oversee VMware and Kubernetes environments, maintain Progress OpenEdge databases, and ensure seamless operations across the organisation. This is a key leadership role where you'll shape infrastructure strategy, deliver impactful projects, and foster a culture of continuous improvement - directly supporting business growth and reliability. Key Responsibilities Oversee design, implementation, and maintenance of servers, networks, cloud platforms, storage, and virtualised environments (VMware + Kubernetes orchestration). Own core business systems, including monitoring, support, and maintenance of Progress OpenEdge databases. Manage day-to-day IT Service Desk operations - ensuring prompt issue resolution, high customer satisfaction, SLA/KPI adherence, and performance tracking. Lead infrastructure projects (upgrades, deployments, growth initiatives) - defining scopes, coordinating resources, delivering on time/budget, and minimising disruption. Drive security, compliance, risk management, backup/DR plans, vulnerability monitoring, and business continuity. Mentor and develop the support/infrastructure team, promoting knowledge sharing and growth. Collaborate cross-functionally and contribute to overall IT strategy. Essential Skills & Experience Proven IT infrastructure & support management experience, with strong hands-on expertise in VMware, Kubernetes, networking, servers, and ideally Progress OpenEdge/SQL databases. Track record leading service desks, managing technical teams, and delivering infrastructure projects successfully. Excellent problem-solving, organisational, and communication skills. Commitment to security standards, continuous improvement, and aligning tech with business needs. What We Offer Competitive salary in the £55k-£65k range + benefits package Opportunity to lead critical systems and projects in a growing organisation Onsite requirement for leadership/hands-on needs Professional development, training (including Health & Safety, IMS, GDP), and career progression If you're a proactive leader with the technical depth to maintain high-availability services and the people skills to inspire a team, we'd love to hear from you. Apply now with your CV - interviews will be arranged promptly!
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
Apr 28, 2026
Full time
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
The Estates & Support Services Manager reports directly to the Head of Estates and Support Services. This post will set a clear direction for the work of the Service Desk to ensure that the highest levels of service are maintained, statutory obligations are met and value for money achieved. The post is responsible for the Service Desk, management of contractors, procurement of high quality services click apply for full job details
Apr 28, 2026
Seasonal
The Estates & Support Services Manager reports directly to the Head of Estates and Support Services. This post will set a clear direction for the work of the Service Desk to ensure that the highest levels of service are maintained, statutory obligations are met and value for money achieved. The post is responsible for the Service Desk, management of contractors, procurement of high quality services click apply for full job details
We are looking for a driven and hands-on Helpdesk Team Lead to take ownership of our IT service desk and shape the front door to IT across the business. Based in the heart of Manchester, this is an opportunity to join a Certified B Corp with a genuine social purpose, helping redefine financial inclusion for UK homeowners. Whether you see yourself as a Helpdesk Team Lead, IT Service Desk Manager, Service Desk Team Leader, IT Support Manager, or IT Operations Team Lead, this role offers the chance to step into a high-impact position where you'll combine leadership with hands-on delivery. In this player-coach role, you'll own the day-to-day performance of the helpdesk, ensuring incidents and requests are effectively logged, prioritised, and resolved. You'll act as the primary escalation point for complex issues, lead during major incidents, and take full ownership of SLA performance. Balancing competing priorities in real time, you'll ensure a consistent, high-quality service while driving continuous improvement through trend analysis, reporting, and process optimisation. Role: IT Helpdesk Team Lead Location: Manchester - Hybrid working with 3 days a week in the office Salary: up to £45k base plus great benefits Benefits: 25 days' holiday plus bank holidays, your birthday off every year, a healthcare cash plan, pension matched up to 5%, life assurance, cycle to work scheme, and long service awards. You'll bring strong experience from IT service desk environments, with the ability to lead from the front while developing your team. A solid understanding of ITIL practices, confidence managing SLAs, and the ability to make decisions under pressure are essential. If you're ready to take ownership, lead a team, and make a real impact, we'd love to hear from you. CLICK APPLY and send through a copy of a CV.
Apr 28, 2026
Full time
We are looking for a driven and hands-on Helpdesk Team Lead to take ownership of our IT service desk and shape the front door to IT across the business. Based in the heart of Manchester, this is an opportunity to join a Certified B Corp with a genuine social purpose, helping redefine financial inclusion for UK homeowners. Whether you see yourself as a Helpdesk Team Lead, IT Service Desk Manager, Service Desk Team Leader, IT Support Manager, or IT Operations Team Lead, this role offers the chance to step into a high-impact position where you'll combine leadership with hands-on delivery. In this player-coach role, you'll own the day-to-day performance of the helpdesk, ensuring incidents and requests are effectively logged, prioritised, and resolved. You'll act as the primary escalation point for complex issues, lead during major incidents, and take full ownership of SLA performance. Balancing competing priorities in real time, you'll ensure a consistent, high-quality service while driving continuous improvement through trend analysis, reporting, and process optimisation. Role: IT Helpdesk Team Lead Location: Manchester - Hybrid working with 3 days a week in the office Salary: up to £45k base plus great benefits Benefits: 25 days' holiday plus bank holidays, your birthday off every year, a healthcare cash plan, pension matched up to 5%, life assurance, cycle to work scheme, and long service awards. You'll bring strong experience from IT service desk environments, with the ability to lead from the front while developing your team. A solid understanding of ITIL practices, confidence managing SLAs, and the ability to make decisions under pressure are essential. If you're ready to take ownership, lead a team, and make a real impact, we'd love to hear from you. CLICK APPLY and send through a copy of a CV.
IT Infrastructure & Support Manager Annual Salary: To be discussed Location: Banbury Job Type: Full-time We are seeking an experienced IT Infrastructure & Support Manager to lead the delivery and support of IT infrastructure. This pivotal role involves managing infrastructure projects, overseeing the maintenance and reliability of critical systems such as Kubernetes, VMware, and Progress SQL databases, and ensuring the effective operation of the IT Service Desk. Day-to-day of the role: Infrastructure & Systems Management Oversee the design, implementation, and maintenance of IT infrastructure including servers, networks, cloud platforms, and data storage. Take ownership of virtualised environments including VMware and container orchestration via Kubernetes. Maintain, monitor, and support core business systems including Progress OpenEdge databases. Ensure all infrastructure services are secure, well-documented, regularly updated, and meet business availability requirements. IT Support Oversight Manage the day-to-day running of the IT Service Desk, ensuring prompt resolution of issues and high levels of customer satisfaction. Develop and maintain SLAs and track KPIs to ensure performance trends are well managed. Drive a culture of continuous improvement within the IT support function. Project Delivery Lead the delivery of infrastructure projects to support business growth, system upgrades, or new technology deployments. Define project scopes, coordinate internal and external resources, and ensure projects are delivered on time and within budget. Collaborate with other teams to ensure smooth integration and minimal disruption to operations Required Skills & Qualifications Proven experience in IT infrastructure and support management roles. Strong hands-on technical expertise across VMware, Kubernetes, Progress SQL (OpenEdge), networking, and server management. Track record of delivering infrastructure projects successfully. Experience managing a service desk function and leading technical teams. Excellent problem-solving and decision-making skills. Strong organisational and communication abilities. If you are interested in this position, please apply online or for more information please contact me on
Apr 28, 2026
Full time
IT Infrastructure & Support Manager Annual Salary: To be discussed Location: Banbury Job Type: Full-time We are seeking an experienced IT Infrastructure & Support Manager to lead the delivery and support of IT infrastructure. This pivotal role involves managing infrastructure projects, overseeing the maintenance and reliability of critical systems such as Kubernetes, VMware, and Progress SQL databases, and ensuring the effective operation of the IT Service Desk. Day-to-day of the role: Infrastructure & Systems Management Oversee the design, implementation, and maintenance of IT infrastructure including servers, networks, cloud platforms, and data storage. Take ownership of virtualised environments including VMware and container orchestration via Kubernetes. Maintain, monitor, and support core business systems including Progress OpenEdge databases. Ensure all infrastructure services are secure, well-documented, regularly updated, and meet business availability requirements. IT Support Oversight Manage the day-to-day running of the IT Service Desk, ensuring prompt resolution of issues and high levels of customer satisfaction. Develop and maintain SLAs and track KPIs to ensure performance trends are well managed. Drive a culture of continuous improvement within the IT support function. Project Delivery Lead the delivery of infrastructure projects to support business growth, system upgrades, or new technology deployments. Define project scopes, coordinate internal and external resources, and ensure projects are delivered on time and within budget. Collaborate with other teams to ensure smooth integration and minimal disruption to operations Required Skills & Qualifications Proven experience in IT infrastructure and support management roles. Strong hands-on technical expertise across VMware, Kubernetes, Progress SQL (OpenEdge), networking, and server management. Track record of delivering infrastructure projects successfully. Experience managing a service desk function and leading technical teams. Excellent problem-solving and decision-making skills. Strong organisational and communication abilities. If you are interested in this position, please apply online or for more information please contact me on
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Apr 28, 2026
Full time
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
MEP Revit & BIM Manager MEP Digital Co-ordination/ Revit & BIM Manager (Stage 5 End-to-End Construction Building Services) Greenwich Design District Competitive depending on experience, Up to circa £70,000 8:00am - 4:30pm (With flexibility if required) Dynamite Recruitment are working exclusively with a fast-growing, modern and dynamic MEP end-stage (Stage 5) construction design business, delivering fully coordinated, build ready solutions using advanced 3D design methods. This business are genuinely at the forefront of what they do not just in design delivery, but in how they operate. They utilise their own on-site scanning technology and work closely with major retail clients including John Lewis, Tesco, Sainsbury's and more , giving their engineers real exposure to high impact, live projects.This MEP Revit & BIM Manager role is client facing and influential , with the opportunity to act as a key figure within a tight knit, ambitious team. You'll be involved across the full lifecycle of Stage 5 delivery - from coordination through to construction ready output. What we're looking for in the new MEP Revit & BIM Manager: Strong level of experience in delivering detailed Stage 5 construction-ready MEP REVIT & BIM drawings, including a clear understanding of installation and fabrication level detail. Experience with Point Cloud data and BIM coordination through CDEs such as BIM360/Autodesk Construction Cloud (ACC). The ideal candidate should be confident in a client-facing role, capable of acting as a lead representative and guiding co-ordinators. More about the Revit & BIM Manager day to day: You will produce Stage 5, construction ready 3D BIM & REVIT models and detailed drawings. Work hands on in Revit, integrating Point Cloud data for accurate as built referencing. Coordinate BIM models across contractors, architects, and project stakeholders using BIM360/Autodesk Construction Cloud. Conduct clash detection, QA, and ensure designs comply with UK building standards. Collaborate with project teams and occasionally attend sites - see your coordinated designs come to life. Overseeing the small coordination team. If you're looking for something a bit more modern, hands-on, and growth focused than a traditional consultancy environment, it's definitely worth a conversation!
Apr 28, 2026
Full time
MEP Revit & BIM Manager MEP Digital Co-ordination/ Revit & BIM Manager (Stage 5 End-to-End Construction Building Services) Greenwich Design District Competitive depending on experience, Up to circa £70,000 8:00am - 4:30pm (With flexibility if required) Dynamite Recruitment are working exclusively with a fast-growing, modern and dynamic MEP end-stage (Stage 5) construction design business, delivering fully coordinated, build ready solutions using advanced 3D design methods. This business are genuinely at the forefront of what they do not just in design delivery, but in how they operate. They utilise their own on-site scanning technology and work closely with major retail clients including John Lewis, Tesco, Sainsbury's and more , giving their engineers real exposure to high impact, live projects.This MEP Revit & BIM Manager role is client facing and influential , with the opportunity to act as a key figure within a tight knit, ambitious team. You'll be involved across the full lifecycle of Stage 5 delivery - from coordination through to construction ready output. What we're looking for in the new MEP Revit & BIM Manager: Strong level of experience in delivering detailed Stage 5 construction-ready MEP REVIT & BIM drawings, including a clear understanding of installation and fabrication level detail. Experience with Point Cloud data and BIM coordination through CDEs such as BIM360/Autodesk Construction Cloud (ACC). The ideal candidate should be confident in a client-facing role, capable of acting as a lead representative and guiding co-ordinators. More about the Revit & BIM Manager day to day: You will produce Stage 5, construction ready 3D BIM & REVIT models and detailed drawings. Work hands on in Revit, integrating Point Cloud data for accurate as built referencing. Coordinate BIM models across contractors, architects, and project stakeholders using BIM360/Autodesk Construction Cloud. Conduct clash detection, QA, and ensure designs comply with UK building standards. Collaborate with project teams and occasionally attend sites - see your coordinated designs come to life. Overseeing the small coordination team. If you're looking for something a bit more modern, hands-on, and growth focused than a traditional consultancy environment, it's definitely worth a conversation!
Business Development Manager Hemel Hempstead Monday - Friday 9.00-5:30 Office based Excellent commission structure We are working with an award-winning company with a national presence and established customer base across the UK. They provide IT solutions to businesses of all sizes and are growing at an impressive rate. If you are experienced in business development and sales, motivated by winning new business, developing a client sales pipeline, building on existing customer relationships and earning uncapped commission in a high-performance sales environment, this is an exciting opportunity! We're supporting a fast-growing technology business looking for a driven Business Development Manager to join their team. This is a new business orientated role, along with cross-selling to existing customers, focused on mid-market clients (Apply online only) users), using a multi-channel outbound approach. This is very much a "go and get it" environment - not passive sales but someone who thrives on opening doors, creating opportunities and closing deals. The base salary is circa 40,000 to 45,000 with uncapped commission and excellent earning potential. The Role You'll be responsible for generating and closing new business across mid-market organisations, building a strong pipeline and developing long-term commercial relationships. You will also have the opportunity to manage some whitespace within accounts where relevant, driving further revenue growth over time. Key Responsibilities Proactively generate and close new business opportunities Engage mid-market clients (Apply online only) users) via multi-channel outreach Use LinkedIn Sales Navigator / Premium tools to identify and approach decision makers Book and attend high-quality new business meetings Build and manage a strong, self-generated pipeline Negotiate commercially and close deals confidently Work closely with internal teams to shape solutions for clients Deliver accurate forecasting and pipeline reporting What We're Looking For We want to speak to high-energy, target-driven sales professionals with a strong hunter mentality. Ideally you will have: Ideally experience in SaaS, MSP, or wider IT / technology solutions sales A proven track record in new business acquisition Experience selling into mid-market or commercial clients Confidence using multi-channel outbound sales strategies A self-motivated, resilient, and competitive mindset Strong communication and relationship-building skills You'll succeed if you're someone who enjoys creating opportunity, not waiting for it. What's on Offer Highly competitive uncapped commission structure Clear progression pathway and structured development plans Regular performance and career development reviews Incentive trips for top performers Early finish on Fridays Strong earning potential for top billers in a high-performance environment Why This Role? This is a genuine opportunity for someone who wants to build a serious career in technology sales, work with high-value mid-market clients, and be rewarded properly for performance. If you're hungry, ambitious, and motivated by results - this is built for you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Apr 28, 2026
Full time
Business Development Manager Hemel Hempstead Monday - Friday 9.00-5:30 Office based Excellent commission structure We are working with an award-winning company with a national presence and established customer base across the UK. They provide IT solutions to businesses of all sizes and are growing at an impressive rate. If you are experienced in business development and sales, motivated by winning new business, developing a client sales pipeline, building on existing customer relationships and earning uncapped commission in a high-performance sales environment, this is an exciting opportunity! We're supporting a fast-growing technology business looking for a driven Business Development Manager to join their team. This is a new business orientated role, along with cross-selling to existing customers, focused on mid-market clients (Apply online only) users), using a multi-channel outbound approach. This is very much a "go and get it" environment - not passive sales but someone who thrives on opening doors, creating opportunities and closing deals. The base salary is circa 40,000 to 45,000 with uncapped commission and excellent earning potential. The Role You'll be responsible for generating and closing new business across mid-market organisations, building a strong pipeline and developing long-term commercial relationships. You will also have the opportunity to manage some whitespace within accounts where relevant, driving further revenue growth over time. Key Responsibilities Proactively generate and close new business opportunities Engage mid-market clients (Apply online only) users) via multi-channel outreach Use LinkedIn Sales Navigator / Premium tools to identify and approach decision makers Book and attend high-quality new business meetings Build and manage a strong, self-generated pipeline Negotiate commercially and close deals confidently Work closely with internal teams to shape solutions for clients Deliver accurate forecasting and pipeline reporting What We're Looking For We want to speak to high-energy, target-driven sales professionals with a strong hunter mentality. Ideally you will have: Ideally experience in SaaS, MSP, or wider IT / technology solutions sales A proven track record in new business acquisition Experience selling into mid-market or commercial clients Confidence using multi-channel outbound sales strategies A self-motivated, resilient, and competitive mindset Strong communication and relationship-building skills You'll succeed if you're someone who enjoys creating opportunity, not waiting for it. What's on Offer Highly competitive uncapped commission structure Clear progression pathway and structured development plans Regular performance and career development reviews Incentive trips for top performers Early finish on Fridays Strong earning potential for top billers in a high-performance environment Why This Role? This is a genuine opportunity for someone who wants to build a serious career in technology sales, work with high-value mid-market clients, and be rewarded properly for performance. If you're hungry, ambitious, and motivated by results - this is built for you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
IT Field Services Project Manager Location: Harvel, Gravesend Salary: £35,000 - £40,000 per annum Employment Type: Permanent Overview We are ideally seeking an experienced IT Field Services Project Manager to oversee and coordinate a team of IT Field Engineers supporting a large European retail estate. This role is responsible for scheduling, job management, and day-to-day operational delivery of break-fix services for EPOS systems across multiple retail sites. The successful candidate will act as the key link between the Support Desk, Field Engineers, and wider stakeholders, ensuring service levels are consistently met. Key Responsibilities Manage and schedule IT Field Engineers across Europe, ensuring efficient deployment and coverage. Oversee break-fix maintenance of EPOS units across a large retail store network. Use Fieldmotion to manage jobs, allocate workloads, and track engineer activity. Manage and update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency and service delivery processes. Act as an escalation point for operational or service-related issues. Skills & Experience Proven experience in field service management or a similar operational/project management role. Experience managing and scheduling field-based engineers, ideally across multiple locations. Familiarity with Fieldmotion and/or ServiceNow (or similar FSM and ticketing tools). Experience supporting retail or EPOS environments is highly desirable. Strong organisational and planning skills with the ability to manage competing priorities. Excellent communication and stakeholder management skills. Comfortable working in a fast-paced, service-driven environment. Desirable Previous experience supporting large retail or multi-site environments. Understanding of IT hardware break-fix support models. Experience working with European field operations. What's on Offer Competitive salary of £35,000 - £40,000. Opportunity to work within a large-scale, international retail support operation. A hands-on role with real impact on service quality and operational efficiency. Career development opportunities within a growing organisation.
Apr 28, 2026
Full time
IT Field Services Project Manager Location: Harvel, Gravesend Salary: £35,000 - £40,000 per annum Employment Type: Permanent Overview We are ideally seeking an experienced IT Field Services Project Manager to oversee and coordinate a team of IT Field Engineers supporting a large European retail estate. This role is responsible for scheduling, job management, and day-to-day operational delivery of break-fix services for EPOS systems across multiple retail sites. The successful candidate will act as the key link between the Support Desk, Field Engineers, and wider stakeholders, ensuring service levels are consistently met. Key Responsibilities Manage and schedule IT Field Engineers across Europe, ensuring efficient deployment and coverage. Oversee break-fix maintenance of EPOS units across a large retail store network. Use Fieldmotion to manage jobs, allocate workloads, and track engineer activity. Manage and update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency and service delivery processes. Act as an escalation point for operational or service-related issues. Skills & Experience Proven experience in field service management or a similar operational/project management role. Experience managing and scheduling field-based engineers, ideally across multiple locations. Familiarity with Fieldmotion and/or ServiceNow (or similar FSM and ticketing tools). Experience supporting retail or EPOS environments is highly desirable. Strong organisational and planning skills with the ability to manage competing priorities. Excellent communication and stakeholder management skills. Comfortable working in a fast-paced, service-driven environment. Desirable Previous experience supporting large retail or multi-site environments. Understanding of IT hardware break-fix support models. Experience working with European field operations. What's on Offer Competitive salary of £35,000 - £40,000. Opportunity to work within a large-scale, international retail support operation. A hands-on role with real impact on service quality and operational efficiency. Career development opportunities within a growing organisation.
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
Apr 28, 2026
Full time
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
Zebrec are delighted to offer this role as Technical Architect (AI) working for our client who is a reputable & leading provider of professional services to their industry of Unified Communications, Cyber Security, LAN and Microsoft Teams spaces. Snapshot of Role, Responsibilities & Skills for the : Technical Architect (AI) Consultancy for Microsoft Copilot (Microsoft Copilot, Copilot Studio, AI Agents, SharePoint Agents, Microsoft 365) customer engagements From presales stage through to delivery. Strong knowledge of the Microsoft Copilot ecosystem inc Power Platforms Strong hands-on experience with Microsoft Copilot Studio, designing and deploying custom AI agents Strong experience working in a consulting or customer-facing delivery role Knowledge of the Microsoft Modern Work ecosystem Review/ technical oversight for customer pre-sales engagements Responsible for end-to-end stages of delivery including survey, design, build and commissioning of MS Copilot services Design and host presales and post-sale workshops with customer stakeholders Creation of AI solutions for customers using Copilot Studio Provide technical support across for business and customers A full and updated specification may be avaiable, please contact us for details. If you would be interested in applying for the role of Technical Architect (AI) then please send us a copy of your updated CV We take your data seriously and you can view our privacy policy on our website. By applying for this role, you are acknowledging that you have accepted Zebrecs terms & conditions. Audio, AV, A-V, A/V, Audio Visual, Audio-Visual, AudioVisual, Autodesk, AMX, AV Design, AutoCAD, AV Integration, Avixa, BMS, CAD, Cisco, Clearone, Crestron, Corporate, CTS, Data, Design, Digital Signage, Digital Video, Exterity, Extron, Harman, HD, HDBaseT, Home Automation, Home Cinema, Infocomm, IoT, IP, Kaleidescape, Lighting, LG, Lighting, LG, Lutron, Microsoft Project, MS Project, NEC, Networks, Networking, PA Systems, Panasonic, Polycom, PM, Prince2, Prince 11, Project Manager, Project Management, QSC, Residential, Revit, Samsung, SD, Sony, Video, VC, Video Conferencing Systems, Visio, Visual, Yamaha
Apr 27, 2026
Full time
Zebrec are delighted to offer this role as Technical Architect (AI) working for our client who is a reputable & leading provider of professional services to their industry of Unified Communications, Cyber Security, LAN and Microsoft Teams spaces. Snapshot of Role, Responsibilities & Skills for the : Technical Architect (AI) Consultancy for Microsoft Copilot (Microsoft Copilot, Copilot Studio, AI Agents, SharePoint Agents, Microsoft 365) customer engagements From presales stage through to delivery. Strong knowledge of the Microsoft Copilot ecosystem inc Power Platforms Strong hands-on experience with Microsoft Copilot Studio, designing and deploying custom AI agents Strong experience working in a consulting or customer-facing delivery role Knowledge of the Microsoft Modern Work ecosystem Review/ technical oversight for customer pre-sales engagements Responsible for end-to-end stages of delivery including survey, design, build and commissioning of MS Copilot services Design and host presales and post-sale workshops with customer stakeholders Creation of AI solutions for customers using Copilot Studio Provide technical support across for business and customers A full and updated specification may be avaiable, please contact us for details. If you would be interested in applying for the role of Technical Architect (AI) then please send us a copy of your updated CV We take your data seriously and you can view our privacy policy on our website. By applying for this role, you are acknowledging that you have accepted Zebrecs terms & conditions. Audio, AV, A-V, A/V, Audio Visual, Audio-Visual, AudioVisual, Autodesk, AMX, AV Design, AutoCAD, AV Integration, Avixa, BMS, CAD, Cisco, Clearone, Crestron, Corporate, CTS, Data, Design, Digital Signage, Digital Video, Exterity, Extron, Harman, HD, HDBaseT, Home Automation, Home Cinema, Infocomm, IoT, IP, Kaleidescape, Lighting, LG, Lighting, LG, Lutron, Microsoft Project, MS Project, NEC, Networks, Networking, PA Systems, Panasonic, Polycom, PM, Prince2, Prince 11, Project Manager, Project Management, QSC, Residential, Revit, Samsung, SD, Sony, Video, VC, Video Conferencing Systems, Visio, Visual, Yamaha
Recruitment Team Manager - Automotive Sector (£80k+ OTE) Location: Bournemouth High-Energy Hub (Office Based) Salary: £Excellent Basic + Industry-Leading Commission (£80,000+ OTE) + Incentives OFFICE BASED NOT HYBRID OR REMOTE Are you a Senior Recruiter ready for the step up, or a Billing Manager looking for a business that actually rewards your leadership? Auto Skills UK is not just "another agency." With a 4.9 Google rating and a reputation as the UK s leading automotive staffing partner, we provide the platform. You provide the drive. The Role As our Recruitment Team Manager, you won't just be sitting in a corner office. You ll be the heartbeat of the sales floor. You will lead, mentor, and grow a specialist team focused on the Dealership, Commercial and Bodyshop sectors. Lead by Example: Maintain your own desk while coaching your team to hit their KPIs. Strategic Growth: Influence how we scale our UK-wide operations. Talent Development: Identify, hire, and train the next generation of recruitment superstars. Why Auto Skills UK? We know the best talent works best in a collaborative environment. While others are working from spare bedrooms, we ve built a high-octane office culture where deals are celebrated, and ideas are shared in real-time. Earning Potential: Realistic £80,000+ OTE that rewards both your personal billings and your team s success. Perks: 4-day week for high achievers, 24 days holiday + Bank Holidays + your birthday off + Buy/Sell up to 5 days holiday. Perks: Earn up to 5 days additional holiday within 5yrs for length of service. Incentives: 4 to 8 days extra holiday for high achievers. The Vibes: Weekly, monthly, and quarterly incentives (think: high-end team days out and performance prizes). Market Authority: Work for a brand that clients already know and trust. What You Bring to the Table Experience: You are currently a Recruitment Team Leader, Managing Consultant, or a Senior Recruitment Consultant with a proven track record in a 360 role. Sector Knowledge: Experience in Automotive, Engineering, or Technical recruitment is a massive plus, but your process and people skills are what matter most. Mindset: You re an entrepreneur at heart. You don't just follow a process; you look for ways to improve it. Ready to lead the UK s top automotive recruitment team? Apply today for a confidential chat.
Apr 27, 2026
Full time
Recruitment Team Manager - Automotive Sector (£80k+ OTE) Location: Bournemouth High-Energy Hub (Office Based) Salary: £Excellent Basic + Industry-Leading Commission (£80,000+ OTE) + Incentives OFFICE BASED NOT HYBRID OR REMOTE Are you a Senior Recruiter ready for the step up, or a Billing Manager looking for a business that actually rewards your leadership? Auto Skills UK is not just "another agency." With a 4.9 Google rating and a reputation as the UK s leading automotive staffing partner, we provide the platform. You provide the drive. The Role As our Recruitment Team Manager, you won't just be sitting in a corner office. You ll be the heartbeat of the sales floor. You will lead, mentor, and grow a specialist team focused on the Dealership, Commercial and Bodyshop sectors. Lead by Example: Maintain your own desk while coaching your team to hit their KPIs. Strategic Growth: Influence how we scale our UK-wide operations. Talent Development: Identify, hire, and train the next generation of recruitment superstars. Why Auto Skills UK? We know the best talent works best in a collaborative environment. While others are working from spare bedrooms, we ve built a high-octane office culture where deals are celebrated, and ideas are shared in real-time. Earning Potential: Realistic £80,000+ OTE that rewards both your personal billings and your team s success. Perks: 4-day week for high achievers, 24 days holiday + Bank Holidays + your birthday off + Buy/Sell up to 5 days holiday. Perks: Earn up to 5 days additional holiday within 5yrs for length of service. Incentives: 4 to 8 days extra holiday for high achievers. The Vibes: Weekly, monthly, and quarterly incentives (think: high-end team days out and performance prizes). Market Authority: Work for a brand that clients already know and trust. What You Bring to the Table Experience: You are currently a Recruitment Team Leader, Managing Consultant, or a Senior Recruitment Consultant with a proven track record in a 360 role. Sector Knowledge: Experience in Automotive, Engineering, or Technical recruitment is a massive plus, but your process and people skills are what matter most. Mindset: You re an entrepreneur at heart. You don't just follow a process; you look for ways to improve it. Ready to lead the UK s top automotive recruitment team? Apply today for a confidential chat.
Job Purpose Based in our Manchester depot -The hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines click apply for full job details
Apr 27, 2026
Full time
Job Purpose Based in our Manchester depot -The hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines click apply for full job details
Job Purpose Based in our Keighley depot -The hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines click apply for full job details
Apr 27, 2026
Full time
Job Purpose Based in our Keighley depot -The hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines click apply for full job details
