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Penguin Recruitment
Heritage Consultant
Penguin Recruitment
Job Title: Heritage Consultant Location: Bourne End. Penguin Recruitment is delighted to be supporting a well-established Town Planning and Heritage Consultancy with a strong track record of supporting clients and landowners in successfully obtaining planning permission and delivering a wide range of development projects. The work focuses primarily on commercial and residential planning, with clients including hotel, restaurant and coffee shop operators, housebuilders, land promoters, breweries, banks, sports and leisure organisations, retailers, property developers, private healthcare providers, and housing associations. Role Overview We are seeking a knowledgeable and enthusiastic Heritage Consultant to support the continued growth of our heritage consultancy services. The successful candidate will provide expert advice on heritage and archaeological matters, working closely with planning colleagues, architects, developers, and local authorities. You will play a key role in ensuring development proposals comply with heritage legislation, national planning policy, and best practice guidance. Key Responsibilities Provide specialist advice on heritage and archaeology matters to clients, ensuring compliance with relevant planning policies and legislation. Prepare Heritage Statements, Archaeological Desk-Based Assessments, Heritage Impact Assessments, and supporting documentation for planning and listed building consent applications. Assess the significance of historic buildings, sites, and landscapes, and advise on how best to preserve, enhance, or mitigate impacts on heritage assets. Liaise with local planning authorities, Historic England, and other stakeholders to negotiate heritage-related planning matters. Undertake site visits and heritage appraisals to assess the impact of proposed developments. Advise on conservation best practice, including materials and repair approaches for heritage assets. Stay up to date with heritage legislation, planning policy, and industry best practice. Support clients through all stages of the planning process, from pre-application to post-consent conditions. Delegate appropriate work to junior team members to support their development and ensure efficient delivery. Proactively contribute to business development by identifying and securing new work opportunities, including engaging with new and existing clients. Attend networking events and industry functions to promote the consultancy and generate leads. Contribute to marketing activities, including creating LinkedIn content showcasing projects and achievements. Maintain accurate time recording and assist with fee forecasting and WIP reporting. Key Skills & Experience Degree in Archaeology, Architecture, Planning, or a related discipline. Experience within a heritage consultancy, planning consultancy, or similar environment. Experience preparing heritage reports and appeal statements, and attending hearings. Strong knowledge of UK heritage legislation, including the Planning (Listed Buildings and Conservation Areas) Act 1990 and the National Planning Policy Framework (NPPF). Excellent written and verbal communication skills, with the ability to explain complex heritage issues clearly. Strong analytical skills and attention to detail. Ability to manage multiple projects and work effectively within a team. Membership of CIfA or IHBC is desirable. Why Join? Join a supportive and experienced team of planning and heritage professionals. Opportunities for career development and progression. A collaborative working environment with exposure to a wide variety of interesting projects. The chance to make a meaningful contribution to heritage-led development projects across the UK. Interested? The hiring manager is looking to meet suitable candidates ASAP. If you meet the above criteria, please contact Josh Jones on (phone number removed) or email (url removed)
May 12, 2026
Full time
Job Title: Heritage Consultant Location: Bourne End. Penguin Recruitment is delighted to be supporting a well-established Town Planning and Heritage Consultancy with a strong track record of supporting clients and landowners in successfully obtaining planning permission and delivering a wide range of development projects. The work focuses primarily on commercial and residential planning, with clients including hotel, restaurant and coffee shop operators, housebuilders, land promoters, breweries, banks, sports and leisure organisations, retailers, property developers, private healthcare providers, and housing associations. Role Overview We are seeking a knowledgeable and enthusiastic Heritage Consultant to support the continued growth of our heritage consultancy services. The successful candidate will provide expert advice on heritage and archaeological matters, working closely with planning colleagues, architects, developers, and local authorities. You will play a key role in ensuring development proposals comply with heritage legislation, national planning policy, and best practice guidance. Key Responsibilities Provide specialist advice on heritage and archaeology matters to clients, ensuring compliance with relevant planning policies and legislation. Prepare Heritage Statements, Archaeological Desk-Based Assessments, Heritage Impact Assessments, and supporting documentation for planning and listed building consent applications. Assess the significance of historic buildings, sites, and landscapes, and advise on how best to preserve, enhance, or mitigate impacts on heritage assets. Liaise with local planning authorities, Historic England, and other stakeholders to negotiate heritage-related planning matters. Undertake site visits and heritage appraisals to assess the impact of proposed developments. Advise on conservation best practice, including materials and repair approaches for heritage assets. Stay up to date with heritage legislation, planning policy, and industry best practice. Support clients through all stages of the planning process, from pre-application to post-consent conditions. Delegate appropriate work to junior team members to support their development and ensure efficient delivery. Proactively contribute to business development by identifying and securing new work opportunities, including engaging with new and existing clients. Attend networking events and industry functions to promote the consultancy and generate leads. Contribute to marketing activities, including creating LinkedIn content showcasing projects and achievements. Maintain accurate time recording and assist with fee forecasting and WIP reporting. Key Skills & Experience Degree in Archaeology, Architecture, Planning, or a related discipline. Experience within a heritage consultancy, planning consultancy, or similar environment. Experience preparing heritage reports and appeal statements, and attending hearings. Strong knowledge of UK heritage legislation, including the Planning (Listed Buildings and Conservation Areas) Act 1990 and the National Planning Policy Framework (NPPF). Excellent written and verbal communication skills, with the ability to explain complex heritage issues clearly. Strong analytical skills and attention to detail. Ability to manage multiple projects and work effectively within a team. Membership of CIfA or IHBC is desirable. Why Join? Join a supportive and experienced team of planning and heritage professionals. Opportunities for career development and progression. A collaborative working environment with exposure to a wide variety of interesting projects. The chance to make a meaningful contribution to heritage-led development projects across the UK. Interested? The hiring manager is looking to meet suitable candidates ASAP. If you meet the above criteria, please contact Josh Jones on (phone number removed) or email (url removed)
Frossell Recruitment
I.T Service Delivery Manager
Frossell Recruitment
IT Service Delivery Manager - Salary: £45,000 - £50,000 + £6,600 annual shift allowance Location: St Ives, Cambridgeshire (On-site working) Full-time 24x7 Shift Environment (4 days on - 4 days off) About the Role We are looking for an experienced Performance Manager to play a critical role within a high-performing National Operations Centre environment. This position is central to ensuring the consistent, high-quality delivery of service operations across a 24x7 service landscape. You will lead operational performance during your shift, ensuring incidents and service requests are managed efficiently, service levels are met and customers receive a reliable and responsive service. Acting as a key point of coordination across multiple teams, you will drive service excellence, continuous improvement and operational resilience. Key Responsibilities: Lead service operations during shift, ensuring seamless 24x7 service coverage Take ownership of major incidents, acting as escalation point and ensuring effective resolution Monitor and drive performance against SLAs, OLAs and KPIs, identifying trends and improvements Oversee all tickets within the service management platform, ensuring full lifecycle management Coordinate across internal teams, field engineers, and external partners to ensure aligned service delivery Ensure adherence to core Service Management processes (Incident, Change, Problem, Request, Knowledge) Provide regular reporting on incident trends, performance metrics and service improvements Maintain business continuity and ensure contingency plans are followed during shift Support and lead team members, fostering a culture of accountability, collaboration and continuous improvement Communicate clearly with customers regarding service updates, planned works, and outages Identify and implement service improvement initiatives Skills & Experience: Strong understanding of service management principles (ITIL or similar) Experience managing performance against SLAs, KPIs and operational targets Proven ability in incident management and escalation handling Experience leading or supporting teams in a service desk or NOC environment Familiarity with service management tools (e.g., ServiceNow, Jira or similar) Strong analytical skills with the ability to interpret data and drive improvements Excellent communication and stakeholder management skills Experience in a 24x7 or shift-based operational environment is highly desirable Qualifications ITIL Foundation (or equivalent) preferred Relevant experience in Service Desk, NOC or Managed Services environments Degree or equivalent professional experience desirable What You'll Bring A strong sense of ownership and accountability The ability to remain calm and effective under pressure A collaborative mindset with the confidence to influence outcomes A passion for delivering high-quality service and continuous improvement Why Apply? This is an opportunity to play a key role in a critical operations environment where your decisions directly impact service performance and customer experience. You'll be part of a collaborative team focused on delivering excellence and driving meaningful improvements.
May 12, 2026
Full time
IT Service Delivery Manager - Salary: £45,000 - £50,000 + £6,600 annual shift allowance Location: St Ives, Cambridgeshire (On-site working) Full-time 24x7 Shift Environment (4 days on - 4 days off) About the Role We are looking for an experienced Performance Manager to play a critical role within a high-performing National Operations Centre environment. This position is central to ensuring the consistent, high-quality delivery of service operations across a 24x7 service landscape. You will lead operational performance during your shift, ensuring incidents and service requests are managed efficiently, service levels are met and customers receive a reliable and responsive service. Acting as a key point of coordination across multiple teams, you will drive service excellence, continuous improvement and operational resilience. Key Responsibilities: Lead service operations during shift, ensuring seamless 24x7 service coverage Take ownership of major incidents, acting as escalation point and ensuring effective resolution Monitor and drive performance against SLAs, OLAs and KPIs, identifying trends and improvements Oversee all tickets within the service management platform, ensuring full lifecycle management Coordinate across internal teams, field engineers, and external partners to ensure aligned service delivery Ensure adherence to core Service Management processes (Incident, Change, Problem, Request, Knowledge) Provide regular reporting on incident trends, performance metrics and service improvements Maintain business continuity and ensure contingency plans are followed during shift Support and lead team members, fostering a culture of accountability, collaboration and continuous improvement Communicate clearly with customers regarding service updates, planned works, and outages Identify and implement service improvement initiatives Skills & Experience: Strong understanding of service management principles (ITIL or similar) Experience managing performance against SLAs, KPIs and operational targets Proven ability in incident management and escalation handling Experience leading or supporting teams in a service desk or NOC environment Familiarity with service management tools (e.g., ServiceNow, Jira or similar) Strong analytical skills with the ability to interpret data and drive improvements Excellent communication and stakeholder management skills Experience in a 24x7 or shift-based operational environment is highly desirable Qualifications ITIL Foundation (or equivalent) preferred Relevant experience in Service Desk, NOC or Managed Services environments Degree or equivalent professional experience desirable What You'll Bring A strong sense of ownership and accountability The ability to remain calm and effective under pressure A collaborative mindset with the confidence to influence outcomes A passion for delivering high-quality service and continuous improvement Why Apply? This is an opportunity to play a key role in a critical operations environment where your decisions directly impact service performance and customer experience. You'll be part of a collaborative team focused on delivering excellence and driving meaningful improvements.
IT Support Analyst
PLANET RECRUITMENT SERVICES LTD Virginia Water, Surrey
Role: IT Support Analyst (1/2 Line) Location: Wentworth, Surrey Salary: £30,000 - £32,000 ? Profile Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you're a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events. Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position. Key Responsibilities Provide 1/2 line technical support Act as the routine contact point, receiving and handling support requests. Respond to a wide range of service requests by providing information to fulfil requests or enable resolution. Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary. Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues. Contribute to creating support documentation. Manage the ticketing system (Zendesk), ensuring SLAs are met. Core Skills & Experience Experience working with Microsoft environments. Excellent knowledge of Microsoft products, including Entra, O365, and Azure. Good understanding of Microsoft Licences. Experience with iOS and Windows devices. Some networking experience would be advantageous. Good knowledge of WiFi technologies would also be beneficial. This is a great opportunity for a candidate to work at a global organisation. If this position is of interest, then please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 12, 2026
Full time
Role: IT Support Analyst (1/2 Line) Location: Wentworth, Surrey Salary: £30,000 - £32,000 ? Profile Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you're a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events. Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position. Key Responsibilities Provide 1/2 line technical support Act as the routine contact point, receiving and handling support requests. Respond to a wide range of service requests by providing information to fulfil requests or enable resolution. Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary. Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues. Contribute to creating support documentation. Manage the ticketing system (Zendesk), ensuring SLAs are met. Core Skills & Experience Experience working with Microsoft environments. Excellent knowledge of Microsoft products, including Entra, O365, and Azure. Good understanding of Microsoft Licences. Experience with iOS and Windows devices. Some networking experience would be advantageous. Good knowledge of WiFi technologies would also be beneficial. This is a great opportunity for a candidate to work at a global organisation. If this position is of interest, then please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Sky
Machine Learning Team Lead
Sky Edmonton, Cornwall
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
May 12, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Applied Machine Learning Lead
Sky Wembley, Middlesex
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
May 12, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
ML Tech Lead
Sky Hammersmith And Fulham, London
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
May 12, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Tilt Recruitment Limited
IT Service Desk Lead/Manager
Tilt Recruitment Limited
IT Service Desk Lead/Manager Trafford Park On-site £40,000 + benefits Career-defining opportunity This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover and 500+ users. If you are the kind of person who enjoys fixing things properly, not just quickly, and you have been itching t click apply for full job details
May 12, 2026
Full time
IT Service Desk Lead/Manager Trafford Park On-site £40,000 + benefits Career-defining opportunity This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover and 500+ users. If you are the kind of person who enjoys fixing things properly, not just quickly, and you have been itching t click apply for full job details
Get Staffed Online Recruitment Limited
Dental Reception Manager
Get Staffed Online Recruitment Limited
Dental Reception Manager Location: Marylebone, London Salary: £33,000 to £36,000 per annum Role Type: Full-Time Lead with Care in a Practice Where Dentistry Meets Wellness. Our client believes a beautiful smile begins with genuine care, for their patients and for their team. Located just moments from Baker Street station, their calm and modern private practice blends wellness, professionalism, and innovation. They are currently seeking a confident, experienced, and proactive Reception Manager to take charge of their reception team. This is a key leadership position suited for someone who thrives on structure, teamwork, and consistently delivering an exceptional patient experience. The Role As the Reception Manager, you will spearhead all front-of-house operations, ensure the smooth day-to-day running of our client's practice and inspire your team to deliver exceptional service. You'll collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it's an opportunity to lead, coach, and enhance performance across the front desk. Key Responsibilities: Deliver a warm, professional welcome to all patients, in person, on the phone, and via email. Lead, support, and train the reception team to maintain high standards in communication and service. Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow. Manage new patient enquiries, logging, tracking, and converting leads with the TCO. Monitor performance KPIs, including conversion rates and reviews collected. What a Typical Day Looks Like You'll kick off your day by reviewing the diary and preparing for the morning huddle. Throughout the day, you'll welcome patients, support your team, handle referrals and enquiries, follow up on payments, and maintain clear communication with Clinicians, the Treatment Coordinator, and the Practice Manager, all while ensuring a calm and professional environment. What They're Looking For: Minimum 3 years' experience in a private dental reception. Strong leadership skills, with the ability to coach, motivate, and guide a small team. Excellent patient management skills, ensuring a supportive experience for patients. Proficiency with dental software (Dentally preferred). Strong knowledge of private dentistry and treatment processes. Calm, polished, and organised, particularly under pressure. Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices is a plus. Why You'll Love Working With Our Client: Enjoy your birthday off to celebrate your day your way. Benefit from in-house training provided by award-winning Clinicians. Receive fully supported external CPD opportunities. Work in a calm, wellness-focused environment in Marylebone with excellent transport links. Join a supportive, values-driven team culture - Positive, Curious, Respectful, Community-driven, WOW Creators. How to Apply To apply, please send your CV. Our client celebrates diversity and are committed to creating an inclusive workplace for all. Join our client and contribute to a practice where patients' needs are always at the heart of what they do!
May 12, 2026
Full time
Dental Reception Manager Location: Marylebone, London Salary: £33,000 to £36,000 per annum Role Type: Full-Time Lead with Care in a Practice Where Dentistry Meets Wellness. Our client believes a beautiful smile begins with genuine care, for their patients and for their team. Located just moments from Baker Street station, their calm and modern private practice blends wellness, professionalism, and innovation. They are currently seeking a confident, experienced, and proactive Reception Manager to take charge of their reception team. This is a key leadership position suited for someone who thrives on structure, teamwork, and consistently delivering an exceptional patient experience. The Role As the Reception Manager, you will spearhead all front-of-house operations, ensure the smooth day-to-day running of our client's practice and inspire your team to deliver exceptional service. You'll collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it's an opportunity to lead, coach, and enhance performance across the front desk. Key Responsibilities: Deliver a warm, professional welcome to all patients, in person, on the phone, and via email. Lead, support, and train the reception team to maintain high standards in communication and service. Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow. Manage new patient enquiries, logging, tracking, and converting leads with the TCO. Monitor performance KPIs, including conversion rates and reviews collected. What a Typical Day Looks Like You'll kick off your day by reviewing the diary and preparing for the morning huddle. Throughout the day, you'll welcome patients, support your team, handle referrals and enquiries, follow up on payments, and maintain clear communication with Clinicians, the Treatment Coordinator, and the Practice Manager, all while ensuring a calm and professional environment. What They're Looking For: Minimum 3 years' experience in a private dental reception. Strong leadership skills, with the ability to coach, motivate, and guide a small team. Excellent patient management skills, ensuring a supportive experience for patients. Proficiency with dental software (Dentally preferred). Strong knowledge of private dentistry and treatment processes. Calm, polished, and organised, particularly under pressure. Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices is a plus. Why You'll Love Working With Our Client: Enjoy your birthday off to celebrate your day your way. Benefit from in-house training provided by award-winning Clinicians. Receive fully supported external CPD opportunities. Work in a calm, wellness-focused environment in Marylebone with excellent transport links. Join a supportive, values-driven team culture - Positive, Curious, Respectful, Community-driven, WOW Creators. How to Apply To apply, please send your CV. Our client celebrates diversity and are committed to creating an inclusive workplace for all. Join our client and contribute to a practice where patients' needs are always at the heart of what they do!
Stellar Select Limited
Broker Underwriting Support
Stellar Select Limited Manchester, Lancashire
Job Title: Broker Underwriting Support Employment Type: 6 Month FTC Location: Manchester Hybrid 2 days WFH Salary: Up to circa £33,000 Benefits: 25 Days rising to 30 days with service + plus your birthday off Personal pension scheme with generous matched company contributions Life Assurance Private Medical cover with Bupa (single cover) Holiday buy/sell scheme (up to 5 days) Eye care reimbursement Employee Assistance Programme Recognition awards Social events such as paid-for Summer/Christmas Parties Superb learning and development opportunities About the position of Broker Underwriting Support: We're looking for an experienced Case Manager or Broker Support professional from a lender environment, with strong knowledge of residential and/or second charge mortgages. You'll manage cases end to end, assessing applications against lending policy, ensuring all documentation is in place, and progressing deals efficiently and accurately within service levels. A "right first time" mindset is essential, along with the ability to build strong relationships with brokers and internal teams to keep cases moving and deliver great outcomes. Responsibilities for the position of Broker Underwriting Support: Manage a pipeline of mortgage applications end-to-end, ensuring fast, accurate progression in line with SLA's, KPI's, and service standards Deliver a first-class broker and customer experience through proactive, clear, and consistent communication throughout the journey Assess applications against lending policy, criteria, and risk appetite to make sound, informed decisions Review and verify all supporting documentation, including valuations, credit files, income evidence, and bank statements Work closely with brokers, packagers, and internal teams to drive cases forward and remove barriers to completion Proactively manage outstanding requirements, keeping all parties fully informed at every stage Refer and escalate complex or non-standard cases to appropriate mandate holders with a clear rationale Ensure full compliance with regulatory requirements, internal policies, and governance frameworks Experience required for the position of Broker Underwriting Support: Previous experience in Case Management, Underwriting Support, or Broker Desk roles within residential and/or second charge mortgages Ideally gained within a lender environment, with a strong understanding of mortgage processes, policy, and lending criteria Confident in managing applications end-to-end, including reviewing documentation and progressing cases through to completion Strong awareness of regulatory, compliance, and customer outcome requirements within a lending environment Proven ability to work accurately and efficiently in a fast-paced, SLA-driven setting while supporting brokers and delivering great customer outcomes For more information regarding the role of Broker Underwriting Support , please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
May 12, 2026
Contractor
Job Title: Broker Underwriting Support Employment Type: 6 Month FTC Location: Manchester Hybrid 2 days WFH Salary: Up to circa £33,000 Benefits: 25 Days rising to 30 days with service + plus your birthday off Personal pension scheme with generous matched company contributions Life Assurance Private Medical cover with Bupa (single cover) Holiday buy/sell scheme (up to 5 days) Eye care reimbursement Employee Assistance Programme Recognition awards Social events such as paid-for Summer/Christmas Parties Superb learning and development opportunities About the position of Broker Underwriting Support: We're looking for an experienced Case Manager or Broker Support professional from a lender environment, with strong knowledge of residential and/or second charge mortgages. You'll manage cases end to end, assessing applications against lending policy, ensuring all documentation is in place, and progressing deals efficiently and accurately within service levels. A "right first time" mindset is essential, along with the ability to build strong relationships with brokers and internal teams to keep cases moving and deliver great outcomes. Responsibilities for the position of Broker Underwriting Support: Manage a pipeline of mortgage applications end-to-end, ensuring fast, accurate progression in line with SLA's, KPI's, and service standards Deliver a first-class broker and customer experience through proactive, clear, and consistent communication throughout the journey Assess applications against lending policy, criteria, and risk appetite to make sound, informed decisions Review and verify all supporting documentation, including valuations, credit files, income evidence, and bank statements Work closely with brokers, packagers, and internal teams to drive cases forward and remove barriers to completion Proactively manage outstanding requirements, keeping all parties fully informed at every stage Refer and escalate complex or non-standard cases to appropriate mandate holders with a clear rationale Ensure full compliance with regulatory requirements, internal policies, and governance frameworks Experience required for the position of Broker Underwriting Support: Previous experience in Case Management, Underwriting Support, or Broker Desk roles within residential and/or second charge mortgages Ideally gained within a lender environment, with a strong understanding of mortgage processes, policy, and lending criteria Confident in managing applications end-to-end, including reviewing documentation and progressing cases through to completion Strong awareness of regulatory, compliance, and customer outcome requirements within a lending environment Proven ability to work accurately and efficiently in a fast-paced, SLA-driven setting while supporting brokers and delivering great customer outcomes For more information regarding the role of Broker Underwriting Support , please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Crowe UK
Resource Management Assistant
Crowe UK
About Crowe Crowe is a leading national firm offering audit, tax, advisory, and consulting services with global reach and local expertise. As an independent member of Crowe Global, one of the top 10 accounting networks worldwide, we have access to over 40,000 professionals across 140+ countries and more than 800 offices globally. Our vision is to be a leader in our chosen markets, creating lasting value for our clients and our people and being a trusted partner in their success. We are dedicated to driving client success, empowering our people, embracing sustainability, delivering technological change and acting in the public interest. An exciting opportunity has arisen for an Assistant to join the Audit & Consulting Resource Management team supporting NFP, Pensions & Corporate Audit alongside Consulting. The role will require to work closely with the Senior Assistant and Senior Manager to monitor business performance and the issues and challenges facing the practice. Primary focus will be fulfilling engagement resource requests for our largest accounts. This includes working closely with senior stakeholders to meet financial and non-financial objectives. Specifically, to maximise resource use, boost performance, and consistently uphold operational excellence. This is in conjunction with ensuring our people are provided with the best experiences to drive their careers. An overview of the tasks is included below: Resource Management Responsible for supporting and delivering end-to-end resourcing solutions to the client facing business across Audit & Consulting. Supporting headcount management and capacity planning, optimising the utilisation and chargeability of our client facing workforce, providing information to leadership on utilisation levels, key areas of availability, business performance and forecasting to support business decisions. Ensure Retain (Resource Management Forecasting Tool) is accurate on a daily basis. Regularly liaising with stakeholders and managing Retain queries, in addition, aim to find alternative work for any last-minute releases including resolving clashes that may arise, as a result of last-minute changes to client bookings, exams, or training (or annual leave). Manage a rolling 6-12-month forward audit planning cycle and as part of this, process 6-month bookings across audit onto Retain twice a year, according to the approved budget, manage outstanding shortages and work through resolving any clashes, cross checking all clients have submitted requests within the deadline. Stock take allocations - taking into consideration location (managing the spreadsheet) Monitor and escalate availability of resources on a weekly basis and work proactively with colleagues from across wider Audit team to ensure utilisation is maximised. Consult Audit & Consulting Managers to provide current stage of sell on a weekly basis for any unconfirmed opportunities allocated in Retain. Collaborate with the national team's and other offices including Manchester, MSW, Thames Valley, and Kent. Work effectively with the Trainee Development Team on areas of cross-over/collaboration. Work with client facing staff to understand their experiences for appropriate alignment of audit work. Support with onboarding new Grad's/Staff e.g. Induction Review all Absence Requests that come through Horizon e.g. Annual Leave, TOIL, Unpaid Leave, and ensure this gets reflected in Retain. Absence Management - First point of contact for all absences. Management Information Review Horizon weekly for any new Joiners & Leavers to update Retain proactively. Monitor utilisation levels and provide a monthly view using StarPDM and Retain. Review Missing Timesheets on a weekly basis, chase individuals that are yet to submit. Required to prepare, analyse and present Management Information to senior stakeholders on wider operational excellence metrics such as utilisation, Retain vs Actuals Retain Variance's, Availability & Schedule Reports. Attend regular update meetings with key stakeholders and client facing staff to review management information and recommend action required as a result. Understand and communicate key business developments which may affect upcoming performance. Producing and maintaining various ad hoc and regular management information reports. Interpreting and acting on results. Review Hot desk, ensuring staff update their Availability status on a daily basis Track Annual Leave Reports through Horizon and monitor on a monthly basis, contacting staff that remain to have high balances by mid-January. Other Undertaking ad hoc project work at the request of the Partners or Resource Manager Key contact for all client handlers, dealing with a variety of operational and support queries. Maintaining a thorough understanding of all business processes to be able to resolve or delegate queries. Support the roll out of new initiatives, systems and processes. Key Requirements Effective written and oral communication skills and collaboration with key stakeholders in both Consulting, Audit and the National Team, client focused and computer literate. Understanding of resource management, business and operations, or similar. Proven experience in managing multiple tasks, with effective prioritisation skills, effective service management - timely delivery and strong attention to detail/quality. A strong team player who is self-motivated, self-reliant and results orientated. The role requires a reactive and proactive approach and the ability to work well under pressure. Retain - (Our Forecasting Tool within the business) experience would be a nice bonus, but not mandatory.
May 12, 2026
Full time
About Crowe Crowe is a leading national firm offering audit, tax, advisory, and consulting services with global reach and local expertise. As an independent member of Crowe Global, one of the top 10 accounting networks worldwide, we have access to over 40,000 professionals across 140+ countries and more than 800 offices globally. Our vision is to be a leader in our chosen markets, creating lasting value for our clients and our people and being a trusted partner in their success. We are dedicated to driving client success, empowering our people, embracing sustainability, delivering technological change and acting in the public interest. An exciting opportunity has arisen for an Assistant to join the Audit & Consulting Resource Management team supporting NFP, Pensions & Corporate Audit alongside Consulting. The role will require to work closely with the Senior Assistant and Senior Manager to monitor business performance and the issues and challenges facing the practice. Primary focus will be fulfilling engagement resource requests for our largest accounts. This includes working closely with senior stakeholders to meet financial and non-financial objectives. Specifically, to maximise resource use, boost performance, and consistently uphold operational excellence. This is in conjunction with ensuring our people are provided with the best experiences to drive their careers. An overview of the tasks is included below: Resource Management Responsible for supporting and delivering end-to-end resourcing solutions to the client facing business across Audit & Consulting. Supporting headcount management and capacity planning, optimising the utilisation and chargeability of our client facing workforce, providing information to leadership on utilisation levels, key areas of availability, business performance and forecasting to support business decisions. Ensure Retain (Resource Management Forecasting Tool) is accurate on a daily basis. Regularly liaising with stakeholders and managing Retain queries, in addition, aim to find alternative work for any last-minute releases including resolving clashes that may arise, as a result of last-minute changes to client bookings, exams, or training (or annual leave). Manage a rolling 6-12-month forward audit planning cycle and as part of this, process 6-month bookings across audit onto Retain twice a year, according to the approved budget, manage outstanding shortages and work through resolving any clashes, cross checking all clients have submitted requests within the deadline. Stock take allocations - taking into consideration location (managing the spreadsheet) Monitor and escalate availability of resources on a weekly basis and work proactively with colleagues from across wider Audit team to ensure utilisation is maximised. Consult Audit & Consulting Managers to provide current stage of sell on a weekly basis for any unconfirmed opportunities allocated in Retain. Collaborate with the national team's and other offices including Manchester, MSW, Thames Valley, and Kent. Work effectively with the Trainee Development Team on areas of cross-over/collaboration. Work with client facing staff to understand their experiences for appropriate alignment of audit work. Support with onboarding new Grad's/Staff e.g. Induction Review all Absence Requests that come through Horizon e.g. Annual Leave, TOIL, Unpaid Leave, and ensure this gets reflected in Retain. Absence Management - First point of contact for all absences. Management Information Review Horizon weekly for any new Joiners & Leavers to update Retain proactively. Monitor utilisation levels and provide a monthly view using StarPDM and Retain. Review Missing Timesheets on a weekly basis, chase individuals that are yet to submit. Required to prepare, analyse and present Management Information to senior stakeholders on wider operational excellence metrics such as utilisation, Retain vs Actuals Retain Variance's, Availability & Schedule Reports. Attend regular update meetings with key stakeholders and client facing staff to review management information and recommend action required as a result. Understand and communicate key business developments which may affect upcoming performance. Producing and maintaining various ad hoc and regular management information reports. Interpreting and acting on results. Review Hot desk, ensuring staff update their Availability status on a daily basis Track Annual Leave Reports through Horizon and monitor on a monthly basis, contacting staff that remain to have high balances by mid-January. Other Undertaking ad hoc project work at the request of the Partners or Resource Manager Key contact for all client handlers, dealing with a variety of operational and support queries. Maintaining a thorough understanding of all business processes to be able to resolve or delegate queries. Support the roll out of new initiatives, systems and processes. Key Requirements Effective written and oral communication skills and collaboration with key stakeholders in both Consulting, Audit and the National Team, client focused and computer literate. Understanding of resource management, business and operations, or similar. Proven experience in managing multiple tasks, with effective prioritisation skills, effective service management - timely delivery and strong attention to detail/quality. A strong team player who is self-motivated, self-reliant and results orientated. The role requires a reactive and proactive approach and the ability to work well under pressure. Retain - (Our Forecasting Tool within the business) experience would be a nice bonus, but not mandatory.
Brimstone-Recruitment
Digital Forensics Manager
Brimstone-Recruitment
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
May 12, 2026
Full time
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
Reed
ICT Engineer
Reed City, Belfast
Senior ICT Engineer Location: Belfast Job Type: Full-time Salary: £c45,000 per annum REED Technology are delighted to partner with a fantastic organisation who are seeking a Senior ICT Engineer to join their dynamic team. This role involves providing day-to-day support for our ICT Services Infrastructure and assisting our customers as directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: Design, implement, configure, and support company ICT Infrastructure & Applications. Provide customer-facing ICT solutions design and sales support. Manage technical support desk operations for company Server/Desktop/Laptop infrastructure. Oversee patching server and client side, implementation of company antivirus policy, backups, and desktop management policies for both Atlas and its customers. Install, maintain, and support deployed solutions, including internal training. Serve as the technical lead on ICT services product portfolio. Support other Engineers and contribute to the long-term development and expansion of the ICT Team. Ensure that customers receive the correct products to meet their specific requirements and understand the benefits through effective training and support. Plan and organise travel and accommodation for site visits in accordance with company procedures. Complete documentation and reporting for the installation, configuration, and commissioning of solutions. Ensure complete customer satisfaction in all aspects of work carried out. Participate in a 24-hour call-out rota and provide office-based technical support as required. Skills: Proven experience in ICT infrastructure design, implementation, and support. Strong customer service orientation and experience in a customer-facing role. Ability to manage multiple projects and tasks effectively. Excellent interpersonal and presentation skills. Familiarity with ISO9001:2015 and ISO27001:2022 standards. Full clean current motor vehicle driving license Essential criteria Degree or equivalent in an ICT or related area and current Microsoft 365 and VMware accreditations. VMware, Microsoft Server, Microsoft Exchange, Intune, Entra & SharePoint Minimum of 5 years proven experience of internal and customer facing field service, installation, configuration and maintenance of VMware, VMware clusters and Microsoft server based solutions, Microsoft Office365 & Migrations. Proven ability of solution design and customer facing technical sales support and solution design. Proven ability of incident management and fault diagnostic. Demonstrable ability to successfully receive technical training subsequently Evidence of ability to investigate issues, analyse and present options for achieving resolution. Desirable Deployment experience of Microsoft and VMware based solutions Experience with VSAN, VEEAM, Microsoft Hyper-V, SAN's Current VMware, Microsoft & VEEAM accreditations. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Supportive team environment. Participation in comprehensive training and development programs. To apply for the Senior ICT Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
May 12, 2026
Full time
Senior ICT Engineer Location: Belfast Job Type: Full-time Salary: £c45,000 per annum REED Technology are delighted to partner with a fantastic organisation who are seeking a Senior ICT Engineer to join their dynamic team. This role involves providing day-to-day support for our ICT Services Infrastructure and assisting our customers as directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: Design, implement, configure, and support company ICT Infrastructure & Applications. Provide customer-facing ICT solutions design and sales support. Manage technical support desk operations for company Server/Desktop/Laptop infrastructure. Oversee patching server and client side, implementation of company antivirus policy, backups, and desktop management policies for both Atlas and its customers. Install, maintain, and support deployed solutions, including internal training. Serve as the technical lead on ICT services product portfolio. Support other Engineers and contribute to the long-term development and expansion of the ICT Team. Ensure that customers receive the correct products to meet their specific requirements and understand the benefits through effective training and support. Plan and organise travel and accommodation for site visits in accordance with company procedures. Complete documentation and reporting for the installation, configuration, and commissioning of solutions. Ensure complete customer satisfaction in all aspects of work carried out. Participate in a 24-hour call-out rota and provide office-based technical support as required. Skills: Proven experience in ICT infrastructure design, implementation, and support. Strong customer service orientation and experience in a customer-facing role. Ability to manage multiple projects and tasks effectively. Excellent interpersonal and presentation skills. Familiarity with ISO9001:2015 and ISO27001:2022 standards. Full clean current motor vehicle driving license Essential criteria Degree or equivalent in an ICT or related area and current Microsoft 365 and VMware accreditations. VMware, Microsoft Server, Microsoft Exchange, Intune, Entra & SharePoint Minimum of 5 years proven experience of internal and customer facing field service, installation, configuration and maintenance of VMware, VMware clusters and Microsoft server based solutions, Microsoft Office365 & Migrations. Proven ability of solution design and customer facing technical sales support and solution design. Proven ability of incident management and fault diagnostic. Demonstrable ability to successfully receive technical training subsequently Evidence of ability to investigate issues, analyse and present options for achieving resolution. Desirable Deployment experience of Microsoft and VMware based solutions Experience with VSAN, VEEAM, Microsoft Hyper-V, SAN's Current VMware, Microsoft & VEEAM accreditations. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Supportive team environment. Participation in comprehensive training and development programs. To apply for the Senior ICT Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
GlobalData UK Ltd
Customer Operations Specialist
GlobalData UK Ltd City, London
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role We are looking for a dedicated and detail-oriented Customer Operations Specialist to join our Customer Operations team. Reporting directly to the Customer Operations Manager, you will play a key role in ensuring the smooth and efficient delivery of services to our customers. In this role, you will serve as a central point of contact for customer enquiries and operational processes, working cross-functionally to resolve issues, improve workflows, and uphold the highest standards of service delivery. What you ll be doing Support & Ticket Handling Act as the first point of contact for all internal queries related to customer operations tools submitted via Freshdesk relating to customer operations processes Triage, categorise, and prioritise incoming tickets, ensuring accurate categorising of queries Respond to and resolve tickets within agreed SLA timeframes, maintaining a high standard of communication Troubleshoot and resolve queries independently using available documentation, internal knowledge, and system understanding Escalate complex, technical, or high-impact issues to the Customer Operations Manager, providing clear context, investigation notes, and recommended next steps Enablement & Training Support onboarding of new internal users, including assisting with group training sessions and running 1:1 training sessions Create and update Knowledge Hub articles, FAQs, and troubleshooting guides based on common queries and recurring issues Assist in developing training materials such as step-by-step guides, process documentation, and quick-reference resources Systems Knowledge Identify inefficiencies in workflows or recurring support issues and suggest improvements to processes, documentation, or system usage Support data accuracy and consistency with all systems by following best practices and highlighting discrepancies Collaborate with the Customer Operations Manager to improve support processes, training approaches, and overall user experience What we re looking for Required 2+ years of experience administering a Customer Success platform, e.g. Planhat, Vitally, Churn Zero, Gainsight. Or Salesforce or Hubspot. Ability to translate business requirements into technical configurations. Experience with data management, integration, and maintaining data integrity. Preferred Experience administering Planhat. Background in customer success, support, or operations roles Experience using Freshdesk or another helpdesk/ticketing tool Exposure to writing articles, FAQs or internal process documentation In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 11, 2026
Full time
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role We are looking for a dedicated and detail-oriented Customer Operations Specialist to join our Customer Operations team. Reporting directly to the Customer Operations Manager, you will play a key role in ensuring the smooth and efficient delivery of services to our customers. In this role, you will serve as a central point of contact for customer enquiries and operational processes, working cross-functionally to resolve issues, improve workflows, and uphold the highest standards of service delivery. What you ll be doing Support & Ticket Handling Act as the first point of contact for all internal queries related to customer operations tools submitted via Freshdesk relating to customer operations processes Triage, categorise, and prioritise incoming tickets, ensuring accurate categorising of queries Respond to and resolve tickets within agreed SLA timeframes, maintaining a high standard of communication Troubleshoot and resolve queries independently using available documentation, internal knowledge, and system understanding Escalate complex, technical, or high-impact issues to the Customer Operations Manager, providing clear context, investigation notes, and recommended next steps Enablement & Training Support onboarding of new internal users, including assisting with group training sessions and running 1:1 training sessions Create and update Knowledge Hub articles, FAQs, and troubleshooting guides based on common queries and recurring issues Assist in developing training materials such as step-by-step guides, process documentation, and quick-reference resources Systems Knowledge Identify inefficiencies in workflows or recurring support issues and suggest improvements to processes, documentation, or system usage Support data accuracy and consistency with all systems by following best practices and highlighting discrepancies Collaborate with the Customer Operations Manager to improve support processes, training approaches, and overall user experience What we re looking for Required 2+ years of experience administering a Customer Success platform, e.g. Planhat, Vitally, Churn Zero, Gainsight. Or Salesforce or Hubspot. Ability to translate business requirements into technical configurations. Experience with data management, integration, and maintaining data integrity. Preferred Experience administering Planhat. Background in customer success, support, or operations roles Experience using Freshdesk or another helpdesk/ticketing tool Exposure to writing articles, FAQs or internal process documentation In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
King Lifting
Hire Desk Manager
King Lifting Bristol, Somerset
Job Title: Hire Desk Manager Location: Avonmouth, Bristol (Office Based) Salary: Depending on Experience Job Type: Permanent, Full Time Working Hours: Hours of work will be 8.00am to 5.30pm, Monday to Friday. King Lifting provides crane hire services to the construction industry along with plant and machinery movement solutions, operating from depots across the UK. We are a modern family-run business with a strong reputation and a proven track record within the industry. We are currently seeking an experienced Hire Desk Manager to take responsibility for the day-to-day operation and smooth running of our Bristol hire desk. This is an office-based role so you must live within a commutable distance to Avonmouth, Bristol. Key Responsibilities: Allocation of assets and labour on a daily basis. Handling inbound telephone enquiries ensuring all requests are actioned efficiently. Liaising with operatives to ensure all relevant information is provided prior to works commencing. Raising contracts, job sheets and operator tickets. Ensuring all operative training/medical requirements are up to date and compliant with Company policies. Procuring plant, labour and equipment from external suppliers when required. Liaising with customers to ensure site-specific requirements are met prior to site attendance. Ensuring all cranes and yard equipment inspections are current and compliant with LOLER regulations. Managing annual leave requests for operatives and hire desk staff. About you: This is a fast-paced and demanding role. We are looking for a confident and organised individual who thrives under pressure, demonstrates excellent attention to detail and possesses strong interpersonal and communication skills. A positive and proactive approach is essential. As well as this, you will: Be proficient in Microsoft Office Have previous experience working on a hire desk and/or within the crane or plant hire industry Have experience managing sub-contractors across multiple geographical locations In return you will receive: Competitive salary dependent on your skills and experience Quarterly bonus (dependent upon the results of your depot) Generous holiday allowance Company pension Life assurance Employee Assistance Programme Flexible Benefits Platform with generous monthly Company contribution Reward and recognition incentives Retail discount hubs Ongoing training and development opportunities Additional Information: Please click apply to be redirected to our careers page to complete your application. If you want to stand out from the rest, we would encourage you to include a covering letter stating why you would be the ideal candidate for King Lifting. You must have the right to live and work in the UK otherwise, your application will automatically be rejected. King Lifting is an Equal Opportunities employer. NO AGENCIES PLEASE Candidates with the experience or relevant job titles of; Plant Hire Manager, Fleet Management, Logistics Operations, Planning Administrator, Logistics Planner, Scheduling Manager, Logistics Manager, Crane Hire Coordinator, Plant Hire Operations Manager, Plant Controller, Vehicle Controller may also be considered.
May 11, 2026
Full time
Job Title: Hire Desk Manager Location: Avonmouth, Bristol (Office Based) Salary: Depending on Experience Job Type: Permanent, Full Time Working Hours: Hours of work will be 8.00am to 5.30pm, Monday to Friday. King Lifting provides crane hire services to the construction industry along with plant and machinery movement solutions, operating from depots across the UK. We are a modern family-run business with a strong reputation and a proven track record within the industry. We are currently seeking an experienced Hire Desk Manager to take responsibility for the day-to-day operation and smooth running of our Bristol hire desk. This is an office-based role so you must live within a commutable distance to Avonmouth, Bristol. Key Responsibilities: Allocation of assets and labour on a daily basis. Handling inbound telephone enquiries ensuring all requests are actioned efficiently. Liaising with operatives to ensure all relevant information is provided prior to works commencing. Raising contracts, job sheets and operator tickets. Ensuring all operative training/medical requirements are up to date and compliant with Company policies. Procuring plant, labour and equipment from external suppliers when required. Liaising with customers to ensure site-specific requirements are met prior to site attendance. Ensuring all cranes and yard equipment inspections are current and compliant with LOLER regulations. Managing annual leave requests for operatives and hire desk staff. About you: This is a fast-paced and demanding role. We are looking for a confident and organised individual who thrives under pressure, demonstrates excellent attention to detail and possesses strong interpersonal and communication skills. A positive and proactive approach is essential. As well as this, you will: Be proficient in Microsoft Office Have previous experience working on a hire desk and/or within the crane or plant hire industry Have experience managing sub-contractors across multiple geographical locations In return you will receive: Competitive salary dependent on your skills and experience Quarterly bonus (dependent upon the results of your depot) Generous holiday allowance Company pension Life assurance Employee Assistance Programme Flexible Benefits Platform with generous monthly Company contribution Reward and recognition incentives Retail discount hubs Ongoing training and development opportunities Additional Information: Please click apply to be redirected to our careers page to complete your application. If you want to stand out from the rest, we would encourage you to include a covering letter stating why you would be the ideal candidate for King Lifting. You must have the right to live and work in the UK otherwise, your application will automatically be rejected. King Lifting is an Equal Opportunities employer. NO AGENCIES PLEASE Candidates with the experience or relevant job titles of; Plant Hire Manager, Fleet Management, Logistics Operations, Planning Administrator, Logistics Planner, Scheduling Manager, Logistics Manager, Crane Hire Coordinator, Plant Hire Operations Manager, Plant Controller, Vehicle Controller may also be considered.
Safer Hand Solutions
Recruitment Manager
Safer Hand Solutions Newcastle, Staffordshire
Recruitment Manager 32k - 40k DOE + Commission Newcastle-under-Lyme, Staffordshire We are currently recruiting for an experienced Recruitment Manager to join a passionate and dynamic Recruitment Agency based in Newcastle-under-Lyme, with exciting plans for growth. The role will largely revolve around developing an existing desk in a small team, with the opportunity to really get stuck in and make it your own! Offering permanent and temporary professional recruitment services across the local area, we are open to consider experience in all sectors of recruitment, with the opportunity to diversify into new areas as the team grows. Role: As a Billing Recruitment Manager, you will thrive off growing your own desk and be confident in performing a full 360 role. Alongside this, you will be responsible for managing your team and driving performance. You will be fully supported by Senior Management to help you exceed but you will have full autonomy on managing daily operations. Your duties will mainly include: Taking an active role in the candidate attraction process including sourcing potential candidates, reviewing applications, conducting interviews and onboarding Prospecting potential clients by using sales, business development, marketing techniques and networking to grow your client base Achieving and exceeding KPI's, targets & objectives on a daily/weekly/monthly basis Collaborating effectively with the team Delivering the highest quality of client and candidate service Ensuring compliance is maintained to the highest standard Managing a small and dedicated team to achieve success Requirements: Ideally, you will have at least 5 years experience within recruitment and 2 years in a managerial position. However, a vibrant, positive and adaptable personality is key! You will ideally have: Strong knowledge of the local recruitment market A hunger and desire to succeed Self-starter with the ability to work autonomously Confident approach with excellent communication skills Ability to multitask in a fast-paced environment Exceptional leadership and management skills with the ability to inspire others Excellent organisational skills with the ability to think outside the box Experience in winning new business and developing existing accounts A full UK Driving License with access to your own vehicle during working hours. You will expect to receive: As well as managing a warm, established desk from day one, you will enjoy growing your business and working alongside a fantastic, friendly team. You will expect to receive: Competitive basic salary of 32k - 40k dependent on experience Uncapped commission structure Incredible potential for career development as part of a growing business Supportive, friendly, and approachable management who will not only listen but value your ideas and input into the business Regular incentives Social Events Annual Leave rising with service Retail Discounts If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions and ask for Rebecca Quilliam-Brown. Alternatively, submit your application for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.
May 11, 2026
Full time
Recruitment Manager 32k - 40k DOE + Commission Newcastle-under-Lyme, Staffordshire We are currently recruiting for an experienced Recruitment Manager to join a passionate and dynamic Recruitment Agency based in Newcastle-under-Lyme, with exciting plans for growth. The role will largely revolve around developing an existing desk in a small team, with the opportunity to really get stuck in and make it your own! Offering permanent and temporary professional recruitment services across the local area, we are open to consider experience in all sectors of recruitment, with the opportunity to diversify into new areas as the team grows. Role: As a Billing Recruitment Manager, you will thrive off growing your own desk and be confident in performing a full 360 role. Alongside this, you will be responsible for managing your team and driving performance. You will be fully supported by Senior Management to help you exceed but you will have full autonomy on managing daily operations. Your duties will mainly include: Taking an active role in the candidate attraction process including sourcing potential candidates, reviewing applications, conducting interviews and onboarding Prospecting potential clients by using sales, business development, marketing techniques and networking to grow your client base Achieving and exceeding KPI's, targets & objectives on a daily/weekly/monthly basis Collaborating effectively with the team Delivering the highest quality of client and candidate service Ensuring compliance is maintained to the highest standard Managing a small and dedicated team to achieve success Requirements: Ideally, you will have at least 5 years experience within recruitment and 2 years in a managerial position. However, a vibrant, positive and adaptable personality is key! You will ideally have: Strong knowledge of the local recruitment market A hunger and desire to succeed Self-starter with the ability to work autonomously Confident approach with excellent communication skills Ability to multitask in a fast-paced environment Exceptional leadership and management skills with the ability to inspire others Excellent organisational skills with the ability to think outside the box Experience in winning new business and developing existing accounts A full UK Driving License with access to your own vehicle during working hours. You will expect to receive: As well as managing a warm, established desk from day one, you will enjoy growing your business and working alongside a fantastic, friendly team. You will expect to receive: Competitive basic salary of 32k - 40k dependent on experience Uncapped commission structure Incredible potential for career development as part of a growing business Supportive, friendly, and approachable management who will not only listen but value your ideas and input into the business Regular incentives Social Events Annual Leave rising with service Retail Discounts If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions and ask for Rebecca Quilliam-Brown. Alternatively, submit your application for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.
Butlin's
Facilities Night Supervisor
Butlin's Skegness, Lincolnshire
Description We're looking for a confident, hands on Facilities Night Supervisor to lead our out of hours technician team and keep our resort operating safely and smoothly through the night. This is a role for someone who thrives on variety, stays calm under pressure, and brings a strong, broad practical skillset to every shift. You'll be guiding a team who handle everything from minor plumbing fixes and electrical issues to carpentry, painting, decorating, general upkeep, gardening tasks and appliance installations across both residential and commercial areas. This isn't a desk based role - you'll be very much on the tools , working alongside your team and setting the standard for quality and efficiency. As the senior point of contact overnight, you'll coordinate immediate responses across the resort, quickly identifying issues, managing risk, and activating escalation plans when needed. You'll also act as the lead liaison for any contractors working on site during night hours, ensuring work is completed safely and to our standards. Working closely with our Facilities Assistant Managers and Facilities Managers, you'll also support planned strategic maintenance across the resort, helping us stay ahead of issues and deliver a consistently excellent experience for guests and teams alike. General Duties & Key Accountabilities Maintenance & Repairs examples Fixing dripping taps, unblocking sinks and isolations. Fixing/replacing toilets, toilet cisterns and clearing drains Replacing light fixtures, replacement of bulbs, fuses and the isolation of services Hanging pictures/mirrors and location of case goods, preparing/replacement of door handles and ironmongery, installing shelves, curtain rails assembling furniture and basic cabinet works. Painting/decorating and mastic works to minor areas, preparation and making good to walls including filling, sanding and decoration. Groundskeeping including basic gardening, gutter clearance, external cleaning and changeable weather preparations Movement/replacement of furniture and case goods. Safety & Compliance Ensure all tasks are carried out ensuring H&S requirements are meet, including but not limited to use of PPE, ensuring machinery is handled appropriately and manual handing requirements are adhered to Risk assessments are reviewed and adhered to Regular safety inspections are carried out Support incident response when required. Appropriate cordon areas are put in place. Operational Support Support operational teams with repair needs for day to day tasks in residential/commercial areas and events, entertainment and seasonal attractions as required. Ensure tools, materials and parts are available and stock levels maintained. Ensure all items used adhere to Brand Specifications Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Work in a professional and guest-focused manner when operating in public areas. Provide advice and support to resort departments. Maintain high standards of housekeeping in all work areas. Experience & Qualification Requirements NVQ L2 or equivalent experience in plumbing NVQ L2 or equivalent experience in painting and decorating NVQ L2 or equivalent experience in carpentry Demonstratable experience of leading teams. Knowledge or awareness of Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc Experience of permit to work process and contractor management About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 11, 2026
Full time
Description We're looking for a confident, hands on Facilities Night Supervisor to lead our out of hours technician team and keep our resort operating safely and smoothly through the night. This is a role for someone who thrives on variety, stays calm under pressure, and brings a strong, broad practical skillset to every shift. You'll be guiding a team who handle everything from minor plumbing fixes and electrical issues to carpentry, painting, decorating, general upkeep, gardening tasks and appliance installations across both residential and commercial areas. This isn't a desk based role - you'll be very much on the tools , working alongside your team and setting the standard for quality and efficiency. As the senior point of contact overnight, you'll coordinate immediate responses across the resort, quickly identifying issues, managing risk, and activating escalation plans when needed. You'll also act as the lead liaison for any contractors working on site during night hours, ensuring work is completed safely and to our standards. Working closely with our Facilities Assistant Managers and Facilities Managers, you'll also support planned strategic maintenance across the resort, helping us stay ahead of issues and deliver a consistently excellent experience for guests and teams alike. General Duties & Key Accountabilities Maintenance & Repairs examples Fixing dripping taps, unblocking sinks and isolations. Fixing/replacing toilets, toilet cisterns and clearing drains Replacing light fixtures, replacement of bulbs, fuses and the isolation of services Hanging pictures/mirrors and location of case goods, preparing/replacement of door handles and ironmongery, installing shelves, curtain rails assembling furniture and basic cabinet works. Painting/decorating and mastic works to minor areas, preparation and making good to walls including filling, sanding and decoration. Groundskeeping including basic gardening, gutter clearance, external cleaning and changeable weather preparations Movement/replacement of furniture and case goods. Safety & Compliance Ensure all tasks are carried out ensuring H&S requirements are meet, including but not limited to use of PPE, ensuring machinery is handled appropriately and manual handing requirements are adhered to Risk assessments are reviewed and adhered to Regular safety inspections are carried out Support incident response when required. Appropriate cordon areas are put in place. Operational Support Support operational teams with repair needs for day to day tasks in residential/commercial areas and events, entertainment and seasonal attractions as required. Ensure tools, materials and parts are available and stock levels maintained. Ensure all items used adhere to Brand Specifications Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Work in a professional and guest-focused manner when operating in public areas. Provide advice and support to resort departments. Maintain high standards of housekeeping in all work areas. Experience & Qualification Requirements NVQ L2 or equivalent experience in plumbing NVQ L2 or equivalent experience in painting and decorating NVQ L2 or equivalent experience in carpentry Demonstratable experience of leading teams. Knowledge or awareness of Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc Experience of permit to work process and contractor management About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
rthirteen recruitment
Client Success Manager
rthirteen recruitment Norwich, Norfolk
An exciting opportunity has arisen for a Client Success Manager to join a fast-evolving technology business during a period of continued growth and transformation. This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business. The successful candidate will act as the bridge between clients, technical teams and internal stakeholders - ensuring a high standard of support delivery while developing and mentoring a small team. Joining a business where visibility and collaboration are key, this role is well suited to someone who enjoys building relationships and leading from the front. Monday to Friday, 9:00am - 5:30pm hours with hybrid working available (approx. 1 day per week in the office). Salary is offered between £38,000 - £40,000 DOE. The Company This specialist technology business delivers software and support solutions to professional services clients across the UK. Operating within a niche and highly client-focused sector, they work closely with organisations to support business-critical systems and platforms. With continued growth underway, the business offers a collaborative and supportive environment where individuals are encouraged to take ownership, contribute ideas and grow alongside the organisation. Benefits 25 days holiday + bank holidays Additional birthday day off Medicash plan Company sick pay scheme Pension scheme Free onsite parking Flexible approach to working hours where required Genuine progression opportunities within a growing business The Day to Day Managing the day-to-day delivery of technical support services to clients on a bespoke software product solution. Acting as the key operational contact for client accounts post-implementation. Assuring client SLAs are achieved through oversight of team workload and allocation Leading, coaching, developing and supporting a small support team, driving performance and development. Prioritising and overseeing incoming support issues and escalations. Liaising with software providers and technical teams to troubleshoot and resolve issues. Building relationships with client stakeholders and maintaining high levels of service. Supporting onboarding and transition activities following project implementations. Monitoring service performance, reporting and operational processes. Driving improvements across support delivery, documentation and ways of working. Collaborating with engineering and leadership teams to support wider business growth and service development. You Will Have / Be Experience within a service delivery, service desk, technical support or IT operations environment. Previous experience managing or mentoring team members, or the ambition and capability to step into a leadership role. Experience within managed services, software support or technology environments would be highly advantageous. Exposure to platforms such as Microsoft Azure, service management tools or ITIL-aligned environments would also be beneficial. Strong client-facing communication skills and relationship-building abilities. Technical understanding of Microsoft environments, cloud platforms and IT infrastructure. Ability to confidently prioritise workload and manage escalations. Commercial awareness and a solutions-focused mindset. Strong organisational skills with attention to detail. Comfortable working in a fast-paced, evolving environment. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
May 11, 2026
Full time
An exciting opportunity has arisen for a Client Success Manager to join a fast-evolving technology business during a period of continued growth and transformation. This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business. The successful candidate will act as the bridge between clients, technical teams and internal stakeholders - ensuring a high standard of support delivery while developing and mentoring a small team. Joining a business where visibility and collaboration are key, this role is well suited to someone who enjoys building relationships and leading from the front. Monday to Friday, 9:00am - 5:30pm hours with hybrid working available (approx. 1 day per week in the office). Salary is offered between £38,000 - £40,000 DOE. The Company This specialist technology business delivers software and support solutions to professional services clients across the UK. Operating within a niche and highly client-focused sector, they work closely with organisations to support business-critical systems and platforms. With continued growth underway, the business offers a collaborative and supportive environment where individuals are encouraged to take ownership, contribute ideas and grow alongside the organisation. Benefits 25 days holiday + bank holidays Additional birthday day off Medicash plan Company sick pay scheme Pension scheme Free onsite parking Flexible approach to working hours where required Genuine progression opportunities within a growing business The Day to Day Managing the day-to-day delivery of technical support services to clients on a bespoke software product solution. Acting as the key operational contact for client accounts post-implementation. Assuring client SLAs are achieved through oversight of team workload and allocation Leading, coaching, developing and supporting a small support team, driving performance and development. Prioritising and overseeing incoming support issues and escalations. Liaising with software providers and technical teams to troubleshoot and resolve issues. Building relationships with client stakeholders and maintaining high levels of service. Supporting onboarding and transition activities following project implementations. Monitoring service performance, reporting and operational processes. Driving improvements across support delivery, documentation and ways of working. Collaborating with engineering and leadership teams to support wider business growth and service development. You Will Have / Be Experience within a service delivery, service desk, technical support or IT operations environment. Previous experience managing or mentoring team members, or the ambition and capability to step into a leadership role. Experience within managed services, software support or technology environments would be highly advantageous. Exposure to platforms such as Microsoft Azure, service management tools or ITIL-aligned environments would also be beneficial. Strong client-facing communication skills and relationship-building abilities. Technical understanding of Microsoft environments, cloud platforms and IT infrastructure. Ability to confidently prioritise workload and manage escalations. Commercial awareness and a solutions-focused mindset. Strong organisational skills with attention to detail. Comfortable working in a fast-paced, evolving environment. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
Sky
Applied Machine Learning Lead
Sky Edmonton, Cornwall
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
May 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Applied Machine Learning Lead
Sky
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
May 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Strong proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). . Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) cafés or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Think Specialist Recruitment
Warehouse Associate
Think Specialist Recruitment Aston Clinton, Buckinghamshire
Warehouse Operative - Aston Clinton Think Specialist Recruitment are delighted to be working with a growing thriving national award winning business based in Aston Clinton. Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for multiple Warehouse Operatives to join their busy fast-paced team. Our client are looking for Operatives to work across a number of different shift patterns including: 9am to 5pm (Monday to Friday) 9am to 5pm (Tuesday to Saturday) 7am to 5pm (Monday to Thursday) 6am to 2pm (Monday to Friday). You will be responsible for ensuring daily activities are completed in line with company requirements. This is a varied role in which you will support the warehouse function with the receiving, distribution and rotation of client stock. On offer is a salary of 24,750 with an additional 1k available if you are MHE trained. You would be working for a growing business, with modern offices and a great company culture. Please note due to our clients location, you will need to be a driver. Duties Include: Accurate picking and packing of client orders Accurate receipt, put away and replenishment of client stock Maintain stock accuracy and support with counts as required Timely dispatching of all client orders End of shift reporting to Department Team Manager General housekeeping Liaise internally with various departments Identify measures to improve productivity levels Adherence to business operational requirements for safety, security, and integrity for all offsite, onsite and warehouse operations and customer products Responsible for the safe and secure loading and unloading of vehicles Candidate requirements: Due to our client location, you will ideally need to be a driver. Previous experience working in a warehouse environment. The ability to lift heavy items is essential to the role. A reliable individual with good time management skills, able to work to tight deadlines. Well organised with a great attention to detail. Strong team player, able to work efficiently as part of a team. Also capable of working independently. Manual Handling Training is ideal. Counterbalance license would also be desirable. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
May 11, 2026
Full time
Warehouse Operative - Aston Clinton Think Specialist Recruitment are delighted to be working with a growing thriving national award winning business based in Aston Clinton. Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for multiple Warehouse Operatives to join their busy fast-paced team. Our client are looking for Operatives to work across a number of different shift patterns including: 9am to 5pm (Monday to Friday) 9am to 5pm (Tuesday to Saturday) 7am to 5pm (Monday to Thursday) 6am to 2pm (Monday to Friday). You will be responsible for ensuring daily activities are completed in line with company requirements. This is a varied role in which you will support the warehouse function with the receiving, distribution and rotation of client stock. On offer is a salary of 24,750 with an additional 1k available if you are MHE trained. You would be working for a growing business, with modern offices and a great company culture. Please note due to our clients location, you will need to be a driver. Duties Include: Accurate picking and packing of client orders Accurate receipt, put away and replenishment of client stock Maintain stock accuracy and support with counts as required Timely dispatching of all client orders End of shift reporting to Department Team Manager General housekeeping Liaise internally with various departments Identify measures to improve productivity levels Adherence to business operational requirements for safety, security, and integrity for all offsite, onsite and warehouse operations and customer products Responsible for the safe and secure loading and unloading of vehicles Candidate requirements: Due to our client location, you will ideally need to be a driver. Previous experience working in a warehouse environment. The ability to lift heavy items is essential to the role. A reliable individual with good time management skills, able to work to tight deadlines. Well organised with a great attention to detail. Strong team player, able to work efficiently as part of a team. Also capable of working independently. Manual Handling Training is ideal. Counterbalance license would also be desirable. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

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