About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role - Hard Contracts Services Officer Responsible for providing support on all aspects of financial management relating to the Hard FM Contract and being the point of contact for all general Hard FM related queries. The post is responsible for ensuring that the authorities' financial protocols are applied across the Hard FM contract including supporting the Hard Services Contract Officer in monthly fixed and variable fixed fees and day to day operational support for purchase orders, insurance inspections and utilities management. What is the day-to-day of the role: Responsible for monitoring the Hard FM operational variable budget to ensure that we remain inside our allocated budget. Alerting the Hard FM and Security Services Contracts Manager and the Technical Services Managers as we get closer to the monthly variable budget limit, to ensure that we do not go over budget. Assist with the prioritisation of quoted works, based on work type and location. Responsible for raising purchase orders for all approved Hard FM quotes, tracking the progress of purchase orders to ensure that the service providers can carry out work in a timely manner and be paid within the terms of payment set out in their contracts. This is to ensure contract compliance and timely payment to ensure all contractors and supply chain are paid promptly. Responsible for reviewing the variable applications for payment ensuring that the works are completed in line with the agreed quote prior to approval and liaise with colleagues for any queries regarding completion of the works to discuss and agree on a solution. Attending supplier meetings with the Hard Services Contract Officer to discuss the variable applications for payment and aged debts, taking any actions and following through to resolution to ensure Contractor's payments are made on time. Responsible for organising the quarterly and year end finance reconciliation including all backdated Reactive Log and Variable Application finance to ensure budgets reflect an accurate position of spend to support with forecasts for the next financial year. Responsible for monitoring the Contractors performance on response times to quotes requests through desktop audits to support the review and sign of the Contract Performance Mechanism providing reports on findings to managers. Responsible for monitoring the internal KCC response times for the review and approval of quotes, providing performance reports weekly to the Hard FM and Security Services Contracts Manager and the wider team to ensure work is proritised to meet agreed SLAs. Responsible for monitoring the weekly reactive log, ensuring tasks not covered under the Semi Comprehensive Maintenance Threshold are approved promptly and spend does not exceed agreed thresholds. To act as the point of contact for all Hard FM queries, including Classcare, Utilities and Insurances Inspections, actioning and providing advice or where appropriate assigning them to the relevant team member on Tech Forge ensuring that the queries are dealt with effectively and in a professional manner. Responsible for delivering a customer centric approach and displaying customer focused, professional and empathetic behaviour. Provide excellent service putting the customer at the heart of every aspect of the work. Responsible for stimulating an environment for innovation with opportunities to plan new interventions that will drive innovation, proactively embracing new ways of working. Consistently looking at the current way of working to see how this can be improved. Required Skills and Qualification Experience of working in a project and office environment Experience in Facilities Management contracts Experience of budget monitoring Attention to detail and ability to remain "solution focused". Excellent Interpersonal skills and team approach Excellent communication skills Budget management administration and monitoring processes Knowledge of property operations Supply chains and facilities management Benefits No weekend working APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jan 15, 2026
Seasonal
About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role - Hard Contracts Services Officer Responsible for providing support on all aspects of financial management relating to the Hard FM Contract and being the point of contact for all general Hard FM related queries. The post is responsible for ensuring that the authorities' financial protocols are applied across the Hard FM contract including supporting the Hard Services Contract Officer in monthly fixed and variable fixed fees and day to day operational support for purchase orders, insurance inspections and utilities management. What is the day-to-day of the role: Responsible for monitoring the Hard FM operational variable budget to ensure that we remain inside our allocated budget. Alerting the Hard FM and Security Services Contracts Manager and the Technical Services Managers as we get closer to the monthly variable budget limit, to ensure that we do not go over budget. Assist with the prioritisation of quoted works, based on work type and location. Responsible for raising purchase orders for all approved Hard FM quotes, tracking the progress of purchase orders to ensure that the service providers can carry out work in a timely manner and be paid within the terms of payment set out in their contracts. This is to ensure contract compliance and timely payment to ensure all contractors and supply chain are paid promptly. Responsible for reviewing the variable applications for payment ensuring that the works are completed in line with the agreed quote prior to approval and liaise with colleagues for any queries regarding completion of the works to discuss and agree on a solution. Attending supplier meetings with the Hard Services Contract Officer to discuss the variable applications for payment and aged debts, taking any actions and following through to resolution to ensure Contractor's payments are made on time. Responsible for organising the quarterly and year end finance reconciliation including all backdated Reactive Log and Variable Application finance to ensure budgets reflect an accurate position of spend to support with forecasts for the next financial year. Responsible for monitoring the Contractors performance on response times to quotes requests through desktop audits to support the review and sign of the Contract Performance Mechanism providing reports on findings to managers. Responsible for monitoring the internal KCC response times for the review and approval of quotes, providing performance reports weekly to the Hard FM and Security Services Contracts Manager and the wider team to ensure work is proritised to meet agreed SLAs. Responsible for monitoring the weekly reactive log, ensuring tasks not covered under the Semi Comprehensive Maintenance Threshold are approved promptly and spend does not exceed agreed thresholds. To act as the point of contact for all Hard FM queries, including Classcare, Utilities and Insurances Inspections, actioning and providing advice or where appropriate assigning them to the relevant team member on Tech Forge ensuring that the queries are dealt with effectively and in a professional manner. Responsible for delivering a customer centric approach and displaying customer focused, professional and empathetic behaviour. Provide excellent service putting the customer at the heart of every aspect of the work. Responsible for stimulating an environment for innovation with opportunities to plan new interventions that will drive innovation, proactively embracing new ways of working. Consistently looking at the current way of working to see how this can be improved. Required Skills and Qualification Experience of working in a project and office environment Experience in Facilities Management contracts Experience of budget monitoring Attention to detail and ability to remain "solution focused". Excellent Interpersonal skills and team approach Excellent communication skills Budget management administration and monitoring processes Knowledge of property operations Supply chains and facilities management Benefits No weekend working APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Hire Controller Location: Rushden Salary: to £37,000 Reporting to: Depot Manager Hours: 7:30am 5:30pm (30-minute lunch break) Purpose of the Role To support the Hire Desk Team in efficiently managing the hire and off-hire of plant and equipment, ensuring excellent customer service, accurate administration, and smooth coordination between departments. Key Responsibilities Customer & Hire Management Manage the full hire and off-hire process for plant and equipment. Advise Hire Negotiators on pricing and specification details. Prepare and issue accurate quotes for every customer enquiry. Proactively follow up on quotes and support the sales team in securing business. Build strong relationships with customers through regular communication and occasional site visits. Operational Coordination Liaise daily with the Service and Transport departments to ensure timely deliveries, collections, and maintenance. Manage all recharges accurately and in line with company procedures. Produce and maintain Hire Desk Revenue Reports and Customer Reports. Respond promptly to any hire-related customer queries, ensuring a professional resolution. What You ll Bring A proactive, driven, and organised approach. Strong teamwork and communication skills. Excellent attention to detail and the ability to work to tight deadlines. Confidence in managing multiple priorities in a fast-paced environment. Qualifications & Experience Basic knowledge of heavy plant and equipment (essential). Computer literacy training will be provided on internal systems. Previous experience in a hire desk, logistics, or construction support role would be an advantage.
Jan 14, 2026
Full time
Hire Controller Location: Rushden Salary: to £37,000 Reporting to: Depot Manager Hours: 7:30am 5:30pm (30-minute lunch break) Purpose of the Role To support the Hire Desk Team in efficiently managing the hire and off-hire of plant and equipment, ensuring excellent customer service, accurate administration, and smooth coordination between departments. Key Responsibilities Customer & Hire Management Manage the full hire and off-hire process for plant and equipment. Advise Hire Negotiators on pricing and specification details. Prepare and issue accurate quotes for every customer enquiry. Proactively follow up on quotes and support the sales team in securing business. Build strong relationships with customers through regular communication and occasional site visits. Operational Coordination Liaise daily with the Service and Transport departments to ensure timely deliveries, collections, and maintenance. Manage all recharges accurately and in line with company procedures. Produce and maintain Hire Desk Revenue Reports and Customer Reports. Respond promptly to any hire-related customer queries, ensuring a professional resolution. What You ll Bring A proactive, driven, and organised approach. Strong teamwork and communication skills. Excellent attention to detail and the ability to work to tight deadlines. Confidence in managing multiple priorities in a fast-paced environment. Qualifications & Experience Basic knowledge of heavy plant and equipment (essential). Computer literacy training will be provided on internal systems. Previous experience in a hire desk, logistics, or construction support role would be an advantage.
Account Manager - Onboarding and Retention Barnsley - Office Based Up to 40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex or cross-team customer issues that need escalation. Monitor customer usage and satisfaction to identify risks and improvement opportunities. Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes. Identify early signs of disengagement or underuse and support improvement plans. Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided. Own the full onboarding and offboarding journey for customers. Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting onboarding or delivering customer training. Ability to identify risk signals and opportunities from customer behaviour. Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Jan 14, 2026
Full time
Account Manager - Onboarding and Retention Barnsley - Office Based Up to 40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex or cross-team customer issues that need escalation. Monitor customer usage and satisfaction to identify risks and improvement opportunities. Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes. Identify early signs of disengagement or underuse and support improvement plans. Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided. Own the full onboarding and offboarding journey for customers. Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting onboarding or delivering customer training. Ability to identify risk signals and opportunities from customer behaviour. Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Murphy is recruiting for a title to work with the Energy Team covering Linear Projects. Based out of Stone Cross, Wigan - WA3 3JD with travel to site in Porthmadog - Glaslyn. Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Design Coordinator: Review submissions as directed for quality and sufficiency. Lead design engineering matters on small/medium sized project/s as directed. Monitor, co-ordinate, and manage the design by internal designers, consultants, suppliers, and interface contractors as appropriate. Endure that that Aconex (or client approved alternative CDE system) is adequately setup and being utilised correctly by all designers, site operations and external stakeholders. Monitor, track and report on Design progress against the project programme Oversee appropriate consideration of constructability and permanent works in relation to Temporary Works. Review design progress and detail using CAD/BIM tools. Monitoring and reporting on Design NCRs and associated close out. Liaise with the wider team such as Surveyors, Buyers, Contract Managers, Project Managers, Site Managers and Estimators to engender a team approach for each project. Still Interested? Does this sound like you: HNC/HND in civil engineering, construction or similar Professional affiliated membership of applicable Engineering Institution or evidence of ongoing progression towards Engineering Design Experience i.e. production of engineering designs on Power T&D, renewables, or multidisciplinary EPC process projects Exposure to Design management/coordination and construction experience Experience of Autodesk suite including AutoCAD, Revit and Navisworks. Digitally familiar with BIM and CDEs and document control systems and processes
Jan 14, 2026
Full time
Murphy is recruiting for a title to work with the Energy Team covering Linear Projects. Based out of Stone Cross, Wigan - WA3 3JD with travel to site in Porthmadog - Glaslyn. Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Design Coordinator: Review submissions as directed for quality and sufficiency. Lead design engineering matters on small/medium sized project/s as directed. Monitor, co-ordinate, and manage the design by internal designers, consultants, suppliers, and interface contractors as appropriate. Endure that that Aconex (or client approved alternative CDE system) is adequately setup and being utilised correctly by all designers, site operations and external stakeholders. Monitor, track and report on Design progress against the project programme Oversee appropriate consideration of constructability and permanent works in relation to Temporary Works. Review design progress and detail using CAD/BIM tools. Monitoring and reporting on Design NCRs and associated close out. Liaise with the wider team such as Surveyors, Buyers, Contract Managers, Project Managers, Site Managers and Estimators to engender a team approach for each project. Still Interested? Does this sound like you: HNC/HND in civil engineering, construction or similar Professional affiliated membership of applicable Engineering Institution or evidence of ongoing progression towards Engineering Design Experience i.e. production of engineering designs on Power T&D, renewables, or multidisciplinary EPC process projects Exposure to Design management/coordination and construction experience Experience of Autodesk suite including AutoCAD, Revit and Navisworks. Digitally familiar with BIM and CDEs and document control systems and processes
Job Title: Customer Success Location: Brighton (Office-based) Hours: Monday-Friday, 9:00am-5:30pm Salary: 30,000- 45,000 DOE + Quarterly Profit Share (after six months) On behalf of my client, we are seeking a proactive and personable Community Engagement Consultant to join a fast-paced, office-based helpdesk team. This role is central to supporting a major long-standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism. Key Responsibilities Manage incoming enquiries via phone and email through a live helpdesk. Carry out resident feedback surveys by telephone. Provide clear, timely, and accurate information to residents and stakeholders. Track, monitor, and support the resolution of all issues in collaboration with the wider team. Assist with community engagement activities to ensure residents feel informed and supported. Handle a wide range of real-time queries with confidence. Manage and log complaints effectively. About You Must have experience with noise-related enquiries. Must have complaints handling experience. Exceptional verbal and written communication skills. Highly organised with strong attention to detail. An understanding of operational environments (e.g., large infrastructure settings) is advantageous. Able to remain calm under pressure and manage competing priorities. Background in property, housing, customer service, or community engagement is beneficial. Experience using Salesforce CRM is a plus. Previous supervisory or management experience is preferred. If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team. If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) . Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 14, 2026
Full time
Job Title: Customer Success Location: Brighton (Office-based) Hours: Monday-Friday, 9:00am-5:30pm Salary: 30,000- 45,000 DOE + Quarterly Profit Share (after six months) On behalf of my client, we are seeking a proactive and personable Community Engagement Consultant to join a fast-paced, office-based helpdesk team. This role is central to supporting a major long-standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism. Key Responsibilities Manage incoming enquiries via phone and email through a live helpdesk. Carry out resident feedback surveys by telephone. Provide clear, timely, and accurate information to residents and stakeholders. Track, monitor, and support the resolution of all issues in collaboration with the wider team. Assist with community engagement activities to ensure residents feel informed and supported. Handle a wide range of real-time queries with confidence. Manage and log complaints effectively. About You Must have experience with noise-related enquiries. Must have complaints handling experience. Exceptional verbal and written communication skills. Highly organised with strong attention to detail. An understanding of operational environments (e.g., large infrastructure settings) is advantageous. Able to remain calm under pressure and manage competing priorities. Background in property, housing, customer service, or community engagement is beneficial. Experience using Salesforce CRM is a plus. Previous supervisory or management experience is preferred. If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team. If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) . Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
Jan 14, 2026
Full time
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
JOB TITLE Security Customer Service Officer REPORTING TO Operations Manager LOCATION Gyle Shopping Centre, Edinburgh HOURS 42 hours per week, 4 on 4 off PAY RATE £13.54 per hour OVERVIEW AND PURPOSE Gyle Shopping Centre is one of Edinburgh's prestige retail outlets which benefits from easy commuting from Edinburgh city Centre and surrounding areas, it offers free parking and discounted benefits from certain retailers. As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perk Box employee benefit scheme which includes discounted e vouchers for most retailers, including gyms, holidays and car rentals to name a few, it also offers an employee assistance programme which boosts 24/7 365 independent support for all colleagues. This position is for a Security & Customer Service Officer working 42 hours per week, 4 on 4 off shift pattern, with paid breaks at £12.70 per hour, we offer 20 days annual leave including public holidays. Online e learning is readily available which supports our comprehensive Learning & Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach - this is a fantastic opportunity to join our team. The Gyle Shopping Centre Security & Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit. In addition there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre. Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given. Main Duties & Responsibilities Dealing with customer complaints. Assisting all members of the public when requested. Attending first aid incidents. Fire/bomb evacuation. Assisting retailers in all matters relating to shoplifters. Policing the customer and staff car parks. Dealing with lost/found children. Dealing with lost/found property. Assisting motorists within the car park (accidents, thefts etc). Fire testing of the retail unit's fire alarm systems. Monitoring the Centre fire alarm panel. Monitoring the Centre CCTV system. Reporting defects/spillages within the Centre and collect litter where necessary. Signing in of all visitors to the Centre Management. Operating and monitoring the Centre intruder alarm system. Radio operation and maintenance. Control of all contractors ensuring compliance with Centre Operational Policy. Control and issue of all Centre keys maintaining accuracy of all logs. Opening and closing the Centre. Carry out bank escorts. Police Liaison on community and criminal matters. Enforce the strict no smoking policy. Implement all emergency procedures when required. Patrol the mall areas of the Centre to prevent crime and unruly behaviour. Customer Service Desk Duties - e.g. hiring out equipment and issue Gyle Gift Cards. Carry out weekly check on retailer's compliance to the Fire Precautions Act 1971. Carry out weekly checks on any unoccupied unit. Carry out daily, weekly & monthly health and safety checks in the workplace and report faults. Comply with all Health & Safety policies and procedures. Check fire escapes, fire extinguishers and emergency lighting in the common areas. Carry out a daily check on the Centre Customer Service Vehicles including valet service. Ensure that all customer facilities in the Centre are clean and serviceable. Carry out Control answering telephones and personal enquiries at Reception. Person Specification Availability as and when required including evenings and weekends depending on shift patterns. Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures. Have strong customer service skills. Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure. Maintain critical standards for professionalism, service, speed and quality assurance. Adhere with new policies and procedures to ensure that a respectful workplace exists. Essential Sound communications skills. SIA License. CCTV License (Preferred). First Aid Qualification. Benefits 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work - our innovative employee app where you can find perks, discounts, gift cards, cashback, and exclusive offers; access to resources and tools on topics ranging from family and life to health, money and work; support online chat or telephone service for urgent support in a crisis. ABOUT US ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Jan 14, 2026
Full time
JOB TITLE Security Customer Service Officer REPORTING TO Operations Manager LOCATION Gyle Shopping Centre, Edinburgh HOURS 42 hours per week, 4 on 4 off PAY RATE £13.54 per hour OVERVIEW AND PURPOSE Gyle Shopping Centre is one of Edinburgh's prestige retail outlets which benefits from easy commuting from Edinburgh city Centre and surrounding areas, it offers free parking and discounted benefits from certain retailers. As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perk Box employee benefit scheme which includes discounted e vouchers for most retailers, including gyms, holidays and car rentals to name a few, it also offers an employee assistance programme which boosts 24/7 365 independent support for all colleagues. This position is for a Security & Customer Service Officer working 42 hours per week, 4 on 4 off shift pattern, with paid breaks at £12.70 per hour, we offer 20 days annual leave including public holidays. Online e learning is readily available which supports our comprehensive Learning & Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach - this is a fantastic opportunity to join our team. The Gyle Shopping Centre Security & Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit. In addition there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre. Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given. Main Duties & Responsibilities Dealing with customer complaints. Assisting all members of the public when requested. Attending first aid incidents. Fire/bomb evacuation. Assisting retailers in all matters relating to shoplifters. Policing the customer and staff car parks. Dealing with lost/found children. Dealing with lost/found property. Assisting motorists within the car park (accidents, thefts etc). Fire testing of the retail unit's fire alarm systems. Monitoring the Centre fire alarm panel. Monitoring the Centre CCTV system. Reporting defects/spillages within the Centre and collect litter where necessary. Signing in of all visitors to the Centre Management. Operating and monitoring the Centre intruder alarm system. Radio operation and maintenance. Control of all contractors ensuring compliance with Centre Operational Policy. Control and issue of all Centre keys maintaining accuracy of all logs. Opening and closing the Centre. Carry out bank escorts. Police Liaison on community and criminal matters. Enforce the strict no smoking policy. Implement all emergency procedures when required. Patrol the mall areas of the Centre to prevent crime and unruly behaviour. Customer Service Desk Duties - e.g. hiring out equipment and issue Gyle Gift Cards. Carry out weekly check on retailer's compliance to the Fire Precautions Act 1971. Carry out weekly checks on any unoccupied unit. Carry out daily, weekly & monthly health and safety checks in the workplace and report faults. Comply with all Health & Safety policies and procedures. Check fire escapes, fire extinguishers and emergency lighting in the common areas. Carry out a daily check on the Centre Customer Service Vehicles including valet service. Ensure that all customer facilities in the Centre are clean and serviceable. Carry out Control answering telephones and personal enquiries at Reception. Person Specification Availability as and when required including evenings and weekends depending on shift patterns. Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures. Have strong customer service skills. Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure. Maintain critical standards for professionalism, service, speed and quality assurance. Adhere with new policies and procedures to ensure that a respectful workplace exists. Essential Sound communications skills. SIA License. CCTV License (Preferred). First Aid Qualification. Benefits 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work - our innovative employee app where you can find perks, discounts, gift cards, cashback, and exclusive offers; access to resources and tools on topics ranging from family and life to health, money and work; support online chat or telephone service for urgent support in a crisis. ABOUT US ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are Know your Craft, Know your Colleagues, Know your Customers and Know how to Connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Position Overview As the Service Desk Coordinator, you will play a pivotal role in preparing accurate quotations and managing procurement for remedial work and Small Works projects. Your expertise in quoting, estimating, and sourcing will ensure projects are delivered efficiently and profitably, while your strong administrative skills will support seamless operations across the service desk and project teams. Key Responsibilities Quoting & Estimating Prepare and issue precise quotations for remedial work and Small Works projects, drawing on site inspections, reports, and client requests. Collaborate with service desk staff, technicians, project managers, and Small Works teams to gather all necessary details for quoting. Calculate material, labour, and subcontractor costs using internal and external pricing sources. Ensure quotations are competitive, profitable, and compliant with company standards. Follow up on quotations with clients and service teams to secure approvals and schedule work. Procurement & Supplier Coordination Support procurement activities by ordering materials and coordinating with suppliers and subcontractors. Obtain pricing and availability from vendors to inform quoting and project planning. Maintain strong relationships with suppliers to ensure timely delivery and cost-effectiveness. Administrative Operations Maintain an organised database of quotations, approvals, and revisions. Update internal systems with job details, costs, and customer information. Assist in processing work orders and coordinating projects once quotations are approved. Customer & Stakeholder Communication Serve as a key point of contact for customers regarding quotations, estimates, and job status. Work closely with the service desk to track and manage remedial job requests. Provide clients with detailed breakdowns of quotations and respond to related enquiries. Reporting & Compliance Generate reports on quoted vs. approved jobs, profitability, and completion timelines. Ensure all quotations and procurement activities align with company policies, safety regulations, and industry standards. Assist in invoicing and billing by providing accurate cost details for completed projects. Location This role will be either based out of our Newcastle Office or Glasgow office Qualifications, Skills & Experience Required Qualifications GCSEs or equivalent (Bachelor s degree in business, construction management, or related field is a plus). Experience 1 3 years in quoting, estimating, procurement, or administration, preferably in remedial services, Small Works, construction, or facilities management. Knowledge of the Fire and Security industry would be preferable but is not a necessity. Skills Strong numerical and analytical skills with a detail-oriented mindset. Proficiency in Microsoft Office (Excel, Word, Outlook) and quoting/CRM software. Excellent written and verbal communication skills. Ability to multitask and work under deadlines. Strong customer service and negotiation skills. Preferred Experience in quoting within a service department, maintenance, remedial repair, or Small Works industry. Familiarity with job costing, procurement, and scheduling processes. North rewards employees with a competitive market salary, an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of the package on offer will be discussed at application stage. North is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Jan 14, 2026
Full time
North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are Know your Craft, Know your Colleagues, Know your Customers and Know how to Connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Position Overview As the Service Desk Coordinator, you will play a pivotal role in preparing accurate quotations and managing procurement for remedial work and Small Works projects. Your expertise in quoting, estimating, and sourcing will ensure projects are delivered efficiently and profitably, while your strong administrative skills will support seamless operations across the service desk and project teams. Key Responsibilities Quoting & Estimating Prepare and issue precise quotations for remedial work and Small Works projects, drawing on site inspections, reports, and client requests. Collaborate with service desk staff, technicians, project managers, and Small Works teams to gather all necessary details for quoting. Calculate material, labour, and subcontractor costs using internal and external pricing sources. Ensure quotations are competitive, profitable, and compliant with company standards. Follow up on quotations with clients and service teams to secure approvals and schedule work. Procurement & Supplier Coordination Support procurement activities by ordering materials and coordinating with suppliers and subcontractors. Obtain pricing and availability from vendors to inform quoting and project planning. Maintain strong relationships with suppliers to ensure timely delivery and cost-effectiveness. Administrative Operations Maintain an organised database of quotations, approvals, and revisions. Update internal systems with job details, costs, and customer information. Assist in processing work orders and coordinating projects once quotations are approved. Customer & Stakeholder Communication Serve as a key point of contact for customers regarding quotations, estimates, and job status. Work closely with the service desk to track and manage remedial job requests. Provide clients with detailed breakdowns of quotations and respond to related enquiries. Reporting & Compliance Generate reports on quoted vs. approved jobs, profitability, and completion timelines. Ensure all quotations and procurement activities align with company policies, safety regulations, and industry standards. Assist in invoicing and billing by providing accurate cost details for completed projects. Location This role will be either based out of our Newcastle Office or Glasgow office Qualifications, Skills & Experience Required Qualifications GCSEs or equivalent (Bachelor s degree in business, construction management, or related field is a plus). Experience 1 3 years in quoting, estimating, procurement, or administration, preferably in remedial services, Small Works, construction, or facilities management. Knowledge of the Fire and Security industry would be preferable but is not a necessity. Skills Strong numerical and analytical skills with a detail-oriented mindset. Proficiency in Microsoft Office (Excel, Word, Outlook) and quoting/CRM software. Excellent written and verbal communication skills. Ability to multitask and work under deadlines. Strong customer service and negotiation skills. Preferred Experience in quoting within a service department, maintenance, remedial repair, or Small Works industry. Familiarity with job costing, procurement, and scheduling processes. North rewards employees with a competitive market salary, an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of the package on offer will be discussed at application stage. North is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Location 23 Stephenson Street, Birmingham, 2 Rivergate, Bristol, Piccadilly Gate, Manchester or Loxley House, Nottingham About the job Job summary Are you ready to lead the strategic delivery of service management for one of the UK's most important public sector organisations? Ofsted is seeking a Lead Service Manager to join our Technology Services team and drive excellence across our Digital and Technology function. As the Lead Service Manager, you will: Oversee all service management processes, including Incident, Problem, Change, and Configuration Management. Lead a team of Service Delivery Managers and manage the Service Desk to ensure efficient, effective, and user-focused services. Champion best practices and continuous improvement to deliver reliable digital services that support Ofsted's mission. What we're looking for: Strong background in IT service management (ITIL or equivalent). Proven leadership experience in managing teams and service delivery. Passion for delivering high-quality digital services in a public sector environment. Join us and make a real impact on the reliability and quality of services that underpin Ofsted's work. This is a fantastic opportunity to further your experience in Ofsted's well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home. Job description Please refer to the job specification for further information. Person specification Please refer to the job specification for further information. Qualifications Recognised service management qualification for example ITIL (Essential) Degree or equivalent experience (Desirable) Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Communicating and Influencing Leadership Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Experience leading and mentoring IT service teams, fostering a culture of collaboration and continuous improvement to deliver high-quality digital services. (Essential) Design, implementation and continual review of appropriate IT Service Management, preferably ITIL, processes. (Essential) Experience managing IT service outages and incidents, resolving issues with minimal customer impact, and applying lessons learned to improve future responses. (Essential) Experience of working successfully in blended supplier/internal service teams collectively working to a shared service outcome. (Essential)
Jan 14, 2026
Full time
Location 23 Stephenson Street, Birmingham, 2 Rivergate, Bristol, Piccadilly Gate, Manchester or Loxley House, Nottingham About the job Job summary Are you ready to lead the strategic delivery of service management for one of the UK's most important public sector organisations? Ofsted is seeking a Lead Service Manager to join our Technology Services team and drive excellence across our Digital and Technology function. As the Lead Service Manager, you will: Oversee all service management processes, including Incident, Problem, Change, and Configuration Management. Lead a team of Service Delivery Managers and manage the Service Desk to ensure efficient, effective, and user-focused services. Champion best practices and continuous improvement to deliver reliable digital services that support Ofsted's mission. What we're looking for: Strong background in IT service management (ITIL or equivalent). Proven leadership experience in managing teams and service delivery. Passion for delivering high-quality digital services in a public sector environment. Join us and make a real impact on the reliability and quality of services that underpin Ofsted's work. This is a fantastic opportunity to further your experience in Ofsted's well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home. Job description Please refer to the job specification for further information. Person specification Please refer to the job specification for further information. Qualifications Recognised service management qualification for example ITIL (Essential) Degree or equivalent experience (Desirable) Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Communicating and Influencing Leadership Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Experience leading and mentoring IT service teams, fostering a culture of collaboration and continuous improvement to deliver high-quality digital services. (Essential) Design, implementation and continual review of appropriate IT Service Management, preferably ITIL, processes. (Essential) Experience managing IT service outages and incidents, resolving issues with minimal customer impact, and applying lessons learned to improve future responses. (Essential) Experience of working successfully in blended supplier/internal service teams collectively working to a shared service outcome. (Essential)
Job Title: Sales and Customer Experience Manager Contract Type : Permanent Location: London Salary: £35-40,000pa DOE The Company A growing international business operating within a commercial, customer-driven environment is seeking an experienced Sales and Customer Experience Manager to lead and develop its customer-facing operations. The organisation is focused on delivering exceptional customer journeys while driving sustainable sales growth across multiple channels and markets. The Role The Sales and Customer Experience Manager will be responsible for leading a small but growing customer service and experience team, driving sales performance, and embedding a best-in-class customer experience strategy across the business. Reporting into senior leadership, this role will combine people management, commercial ownership, CRM oversight, and customer engagement, with scope to shape processes, systems, and team structure as the business continues to scale. The role requires a proactive, commercially minded leader who is comfortable operating in a fast-paced environment and representing the business internally and externally, including occasional international travel. Key Responsibilities Lead, coach, and develop a customer service and customer experience team (initially 2 3 people, with planned growth) Own and drive customer experience strategy across sales, service, and support functions Manage inbound and outbound sales activity, ensuring opportunities are maximised and service levels maintained Oversee CRM and ticketing platforms, ensuring data accuracy, workflow efficiency, and KPI performance Act as escalation point for complex customer issues, ensuring timely and professional resolution Analyse customer data, trends, and feedback to identify improvements and commercial opportunities Work cross-functionally with operations, marketing, and leadership teams to align customer and sales objectives Develop, monitor, and report on key performance indicators related to sales performance and customer satisfaction Support the implementation and optimisation of systems, processes, and customer-facing tools Represent the business with customers, partners, and stakeholders, including international travel where required About You Proven experience managing customer service, customer experience, or sales teams Strong background in driving both commercial performance and customer satisfaction Hands-on experience with Zendesk, or confident working with other CRMs, ERPs, or sales platforms Demonstrated ability to lead, motivate, and develop people in a customer-facing environment Commercially astute with a proactive, solutions-focused mindset Confident communicator with strong stakeholder management skills Comfortable working autonomously and influencing at senior levels Adaptable and resilient, able to operate effectively in a changing environment Willing and able to travel internationally on an occasional basis What s On Offer Competitive salary aligned to experience and capability Opportunity to build and scale a customer experience function High level of autonomy and influence within the business Exposure to senior leadership and international markets Long-term career progression within a growing organisation
Jan 14, 2026
Full time
Job Title: Sales and Customer Experience Manager Contract Type : Permanent Location: London Salary: £35-40,000pa DOE The Company A growing international business operating within a commercial, customer-driven environment is seeking an experienced Sales and Customer Experience Manager to lead and develop its customer-facing operations. The organisation is focused on delivering exceptional customer journeys while driving sustainable sales growth across multiple channels and markets. The Role The Sales and Customer Experience Manager will be responsible for leading a small but growing customer service and experience team, driving sales performance, and embedding a best-in-class customer experience strategy across the business. Reporting into senior leadership, this role will combine people management, commercial ownership, CRM oversight, and customer engagement, with scope to shape processes, systems, and team structure as the business continues to scale. The role requires a proactive, commercially minded leader who is comfortable operating in a fast-paced environment and representing the business internally and externally, including occasional international travel. Key Responsibilities Lead, coach, and develop a customer service and customer experience team (initially 2 3 people, with planned growth) Own and drive customer experience strategy across sales, service, and support functions Manage inbound and outbound sales activity, ensuring opportunities are maximised and service levels maintained Oversee CRM and ticketing platforms, ensuring data accuracy, workflow efficiency, and KPI performance Act as escalation point for complex customer issues, ensuring timely and professional resolution Analyse customer data, trends, and feedback to identify improvements and commercial opportunities Work cross-functionally with operations, marketing, and leadership teams to align customer and sales objectives Develop, monitor, and report on key performance indicators related to sales performance and customer satisfaction Support the implementation and optimisation of systems, processes, and customer-facing tools Represent the business with customers, partners, and stakeholders, including international travel where required About You Proven experience managing customer service, customer experience, or sales teams Strong background in driving both commercial performance and customer satisfaction Hands-on experience with Zendesk, or confident working with other CRMs, ERPs, or sales platforms Demonstrated ability to lead, motivate, and develop people in a customer-facing environment Commercially astute with a proactive, solutions-focused mindset Confident communicator with strong stakeholder management skills Comfortable working autonomously and influencing at senior levels Adaptable and resilient, able to operate effectively in a changing environment Willing and able to travel internationally on an occasional basis What s On Offer Competitive salary aligned to experience and capability Opportunity to build and scale a customer experience function High level of autonomy and influence within the business Exposure to senior leadership and international markets Long-term career progression within a growing organisation
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. To support our growth, we are looking for a Senior Statutory Reporting Manager to join the Group Statutory Reporting team reporting to the Head of Group Statutory Reporting. This role will be instrumental in meeting the Group statutory reporting requirements as the Starling Group expands internationally and considers an IPO. Group statutory reporting encompasses both Starling Bank Limited and Engine by Starling Limited as well as their subsidiaries and branches. This is a senior level position and would suit someone who has significant technical post qualification experience but is looking for a unique challenge as the Group charters into new territories, expands its product ranges and develops cutting-edge technology solutions to meet our customer needs. On an unrivaled growth path, Starling will provide the Senior Statutory Reporting Manager with exposure to a wide range of opportunities to take ownership as well as develop new knowledge. We are looking for a candidate with a strong technical accounting knowledge and proven ability in applying this practically. We also require someone with an analytical mindset, someone who is able to ask thoughtful questions, and looks to identify opportunities for improvement as they arise. Responsibilities : Lead Group Reporting & Consolidation: Own the timely and accurate preparation of the complex, multinational Group consolidation, ensuring compliance with IFRS Manage Financial Reporting: Manage the end-to-end production of certain of the group Annual Report and Accounts (ARA) and interim reports, coordinating all stakeholders and ensuring alignment with listed entity type best practices. Manage External Audit: Serve as one of the primary points of contact for the external auditors, managing the group audit process to ensure a smooth and efficient close. Technical Accounting Leadership: Act as the key technical expert for Group expansion as well as specific other areas. These include IFRS 15, providing guidance on complex SaaS revenue streams and owning the accounting under IFRS 2 for all complex, group-wide share-based payment schemes. Establish Best Practice: Develop, implement, and maintain group accounting policies, driving the adoption of best practices suitable for a listed entity. Process Improvement & Mentorship: Proactively identify and implement improvements to the financial reporting process, while mentoring and developing other team members for readiness for a listed reporting environment. Requirements A Big-4 qualified chartered accountant with at least 10 years PQE in a listed, multinational firm in similar roles Has led IFRS consolidation and audit in a large international group Exposure to an IPO process will be an advantage Proven expertise in the application of complex accounting standards, particularly IFRS 15 (SaaS revenue models preferred) and IFRS 2 (share-based payments) Advanced proficiency with financial tools, including Microsoft Excel, Oracle NetSuite and statutory reporting systems such as W-Desk Workiva Extensive experience writing technical papers for Executive Committees. Experience presenting at Executive Committees would be desirable Excellent presentation and interpersonal skills, capable of influence at senior levels, and being able to hold technical challenges from the auditors A can-do attitude, belief in our vision, and a willingness to roll-up your sleeves and get stuck in wherever required Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Step 1 - In person interview with the Head of Statutory Reporting Step 2 - In person interview with the Group Financial Controller Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Jan 14, 2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. To support our growth, we are looking for a Senior Statutory Reporting Manager to join the Group Statutory Reporting team reporting to the Head of Group Statutory Reporting. This role will be instrumental in meeting the Group statutory reporting requirements as the Starling Group expands internationally and considers an IPO. Group statutory reporting encompasses both Starling Bank Limited and Engine by Starling Limited as well as their subsidiaries and branches. This is a senior level position and would suit someone who has significant technical post qualification experience but is looking for a unique challenge as the Group charters into new territories, expands its product ranges and develops cutting-edge technology solutions to meet our customer needs. On an unrivaled growth path, Starling will provide the Senior Statutory Reporting Manager with exposure to a wide range of opportunities to take ownership as well as develop new knowledge. We are looking for a candidate with a strong technical accounting knowledge and proven ability in applying this practically. We also require someone with an analytical mindset, someone who is able to ask thoughtful questions, and looks to identify opportunities for improvement as they arise. Responsibilities : Lead Group Reporting & Consolidation: Own the timely and accurate preparation of the complex, multinational Group consolidation, ensuring compliance with IFRS Manage Financial Reporting: Manage the end-to-end production of certain of the group Annual Report and Accounts (ARA) and interim reports, coordinating all stakeholders and ensuring alignment with listed entity type best practices. Manage External Audit: Serve as one of the primary points of contact for the external auditors, managing the group audit process to ensure a smooth and efficient close. Technical Accounting Leadership: Act as the key technical expert for Group expansion as well as specific other areas. These include IFRS 15, providing guidance on complex SaaS revenue streams and owning the accounting under IFRS 2 for all complex, group-wide share-based payment schemes. Establish Best Practice: Develop, implement, and maintain group accounting policies, driving the adoption of best practices suitable for a listed entity. Process Improvement & Mentorship: Proactively identify and implement improvements to the financial reporting process, while mentoring and developing other team members for readiness for a listed reporting environment. Requirements A Big-4 qualified chartered accountant with at least 10 years PQE in a listed, multinational firm in similar roles Has led IFRS consolidation and audit in a large international group Exposure to an IPO process will be an advantage Proven expertise in the application of complex accounting standards, particularly IFRS 15 (SaaS revenue models preferred) and IFRS 2 (share-based payments) Advanced proficiency with financial tools, including Microsoft Excel, Oracle NetSuite and statutory reporting systems such as W-Desk Workiva Extensive experience writing technical papers for Executive Committees. Experience presenting at Executive Committees would be desirable Excellent presentation and interpersonal skills, capable of influence at senior levels, and being able to hold technical challenges from the auditors A can-do attitude, belief in our vision, and a willingness to roll-up your sleeves and get stuck in wherever required Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Step 1 - In person interview with the Head of Statutory Reporting Step 2 - In person interview with the Group Financial Controller Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Your new company My client, a leading manufacturer with a large client base across the UK and Europe, is seeking a professional Customer Service Administrator / Receptionist to join their team on a permanent basis. The organisation is one of the leading suppliers throughout Europe and can boast a strong reputation for quality products with innovative design.They work in partnership with factories all over the world producing high-quality products and pride themselves on the service they provide to both internal and external customers. Your new role The position is being offered full-time Monday to Friday with a hybrid model in place, working from home on Fridays. The main purpose of this role is to act as the main point for handling all customer service queries and to provide administrative support for the Sales Desk and Sales Administration Manager. Based on reception, some of your duties will include but not limited to. Build effective working relationships across the business and represent the team in a highly professional mannerProvide a point of contact for all consumer queries Provide relevant and appropriate information to answer consumer queries through written and verbal means Resolve queries in a timely manner Answer incoming calls including overflow from receptionProvide general administrative support for the sales desk team and sales administration managerProvide reception cover during sickness and holiday periods, including breaks Maintain and track customer service history Manage an effective filing and tracking system Ensure all customer care requirements are met Generate and distribute department daily reports What you'll need to succeed Proven history in a customer service / reception position Strong communication skills both written and verbal Professional and friendly attitude Passion for going that extra mile Fully competent in all Microsoft packages What you'll get in return Free parking Hybrid model Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 14, 2026
Full time
Your new company My client, a leading manufacturer with a large client base across the UK and Europe, is seeking a professional Customer Service Administrator / Receptionist to join their team on a permanent basis. The organisation is one of the leading suppliers throughout Europe and can boast a strong reputation for quality products with innovative design.They work in partnership with factories all over the world producing high-quality products and pride themselves on the service they provide to both internal and external customers. Your new role The position is being offered full-time Monday to Friday with a hybrid model in place, working from home on Fridays. The main purpose of this role is to act as the main point for handling all customer service queries and to provide administrative support for the Sales Desk and Sales Administration Manager. Based on reception, some of your duties will include but not limited to. Build effective working relationships across the business and represent the team in a highly professional mannerProvide a point of contact for all consumer queries Provide relevant and appropriate information to answer consumer queries through written and verbal means Resolve queries in a timely manner Answer incoming calls including overflow from receptionProvide general administrative support for the sales desk team and sales administration managerProvide reception cover during sickness and holiday periods, including breaks Maintain and track customer service history Manage an effective filing and tracking system Ensure all customer care requirements are met Generate and distribute department daily reports What you'll need to succeed Proven history in a customer service / reception position Strong communication skills both written and verbal Professional and friendly attitude Passion for going that extra mile Fully competent in all Microsoft packages What you'll get in return Free parking Hybrid model Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service Manager Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 600,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised Customer Service Manager to join and play a vital role in supporting our business. Guided by our values , integrity, bold, impactful, humble and community ; you will help us shape a workplace and culture we can all be proud of. The Customer Service Manager will be an experienced and people-focused team manager that can lead a team responsible for delivering a smooth and reliable school meal booking service for parents. The role will oversee a System Administrator, an Admin Coordinator, and a team of Customer Support Agents. Role Responsibilities Include: 1. Team Leadership & Performance Management Lead, support, and develop a team of 6 administrators, setting clear expectations and service standards. Manage daily workflow, ensuring timely resolution of calls, emails, and Freshdesk tickets. Conduct regular 1:1s, coaching, and performance reviews to build capability and consistency. 2. Communication & Customer Support Oversight Ensure all team responses to parents, schools, and internal teams are prompt, professional, and accurate. Oversee the handling of late orders and meal cancellations, ensuring kitchens receive correct information. Support the escalation and resolution of complex or sensitive service issues. 3. Systems Administration & Data Quality Management Oversee the team's daily use and management of Forbrains, Kanpla, Pebble, Fourth, and other platforms. Manage calendar updates including term dates, closure days, and school-specific schedule changes. Collaborate with internal teams (IT, Schools Liaison, Finance, etc.) to align processes and resolve cross-functional issues. Support the implementation of new system features, updates, and integrations. Maintain documentation, SOPs, and knowledge bases for both staff and service users. Ensure accurate system builds, menu cycles, recipe code integration, and platform synchronisation across all ordering tools. 4. Cross-Department Collaboration Represent the team in regular and ad-hoc meetings with system partners (Forbrains, Kanpla, Pebble, Fourth). Act as the main liaison between Central Admin, Operations, Mobilisations, and Technology teams. 5. Menu & Calendar Management Oversight Approve menu templates and ensure layout accuracy across all ordering systems. Ensure annual academic calendars are prepared, verified, and uploaded in advance of operational deadlines. Skills & Experience Proven experience managing a customer service or administrative operations team. Strong organisational and leadership skills with the ability to develop people and drive high performance. Excellent communication skills with the ability to handle complex queries diplomatically. Experience working with multiple digital platforms or systems in a fast-paced environment. Strong attention to detail and commitment to accuracy in data and content. Ability to analyse issues, identify patterns, and lead cross-departmental problem solving. Ability to manage competing priorities and deadlines. If you re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK. What we can offer Monday to Friday working, 25 days holiday plus bank holidays, Access to IFG rewards (money off high street), Yearly Summer Party, Centrally based offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Impact Food are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which Innovate Services Ltd supply the cost for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.
Jan 14, 2026
Full time
Customer Service Manager Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 600,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised Customer Service Manager to join and play a vital role in supporting our business. Guided by our values , integrity, bold, impactful, humble and community ; you will help us shape a workplace and culture we can all be proud of. The Customer Service Manager will be an experienced and people-focused team manager that can lead a team responsible for delivering a smooth and reliable school meal booking service for parents. The role will oversee a System Administrator, an Admin Coordinator, and a team of Customer Support Agents. Role Responsibilities Include: 1. Team Leadership & Performance Management Lead, support, and develop a team of 6 administrators, setting clear expectations and service standards. Manage daily workflow, ensuring timely resolution of calls, emails, and Freshdesk tickets. Conduct regular 1:1s, coaching, and performance reviews to build capability and consistency. 2. Communication & Customer Support Oversight Ensure all team responses to parents, schools, and internal teams are prompt, professional, and accurate. Oversee the handling of late orders and meal cancellations, ensuring kitchens receive correct information. Support the escalation and resolution of complex or sensitive service issues. 3. Systems Administration & Data Quality Management Oversee the team's daily use and management of Forbrains, Kanpla, Pebble, Fourth, and other platforms. Manage calendar updates including term dates, closure days, and school-specific schedule changes. Collaborate with internal teams (IT, Schools Liaison, Finance, etc.) to align processes and resolve cross-functional issues. Support the implementation of new system features, updates, and integrations. Maintain documentation, SOPs, and knowledge bases for both staff and service users. Ensure accurate system builds, menu cycles, recipe code integration, and platform synchronisation across all ordering tools. 4. Cross-Department Collaboration Represent the team in regular and ad-hoc meetings with system partners (Forbrains, Kanpla, Pebble, Fourth). Act as the main liaison between Central Admin, Operations, Mobilisations, and Technology teams. 5. Menu & Calendar Management Oversight Approve menu templates and ensure layout accuracy across all ordering systems. Ensure annual academic calendars are prepared, verified, and uploaded in advance of operational deadlines. Skills & Experience Proven experience managing a customer service or administrative operations team. Strong organisational and leadership skills with the ability to develop people and drive high performance. Excellent communication skills with the ability to handle complex queries diplomatically. Experience working with multiple digital platforms or systems in a fast-paced environment. Strong attention to detail and commitment to accuracy in data and content. Ability to analyse issues, identify patterns, and lead cross-departmental problem solving. Ability to manage competing priorities and deadlines. If you re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK. What we can offer Monday to Friday working, 25 days holiday plus bank holidays, Access to IFG rewards (money off high street), Yearly Summer Party, Centrally based offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Impact Food are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which Innovate Services Ltd supply the cost for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.
A leading property management firm in Greater London is looking for a Front of House Manager to ensure high service standards. You will lead the reception team, manage service partners, and organize engaging events for tenants. The ideal candidate has management experience in the 5 customer service industry and possesses a friendly yet professional demeanor. You will ensure a welcoming environment and handle visitor inquiries effectively. Salary is competitive at £36,435.00 with comprehensive benefits.
Jan 14, 2026
Full time
A leading property management firm in Greater London is looking for a Front of House Manager to ensure high service standards. You will lead the reception team, manage service partners, and organize engaging events for tenants. The ideal candidate has management experience in the 5 customer service industry and possesses a friendly yet professional demeanor. You will ensure a welcoming environment and handle visitor inquiries effectively. Salary is competitive at £36,435.00 with comprehensive benefits.
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Job Title: Risk Programme Quality Assurance The Risk Quality Assurance will be responsible for controlling the quality of output and reporting from our Asbestos Management Plan Reviews and Visual Re-Inspections programmes. They will work closely with the Risk Programme Technical and Support leads to ensure the highest standards of quality Assurance are met. RESPONSIBILITIES Role Summary Report and Alphatracker Asbestos Register review Develop, implement and maintain monthly Quality Assurance Reporting Feedback and support in the improvement of MPR & re-inspection reporting Asbestos technical operations support where required Assisting the Technical Lead in delivery of in-house training/development of Risk Specialists. Driving performance Supporting the Risk Programme Manager Programme Support Lead Delegation Cover Strategic Planning and Review Proactively drive improvement across the 'Asbestos Management Plan Review' and 'Visual Re-inspection' reporting outputs. Lead the quality assurance activities across risk programmes. Work closely with the Risk Programme Technical & Support leads streamlining information and reporting flows and establishing good communication and relationships with stakeholders. Working with the Risk programme manager and PFS Hazardous environments lead continue to improve and develop processes and associated management frameworks to ensure robust programme and risk controls. Work with several internal stakeholders where applicable including CBRE Helpdesk, Compliance Admin, Risk and Assurance teams and Operations to ensure efficient and effective delivery of planned activities. Support in resolution of issues including Access Management. Support in ensuring records are uploaded to Alphatracker correctly, at register/ACM level Stakeholder engagement - Work with any potential stakeholders to ensure only quality updates are added to the Asbestos register. Feedback on sub-standard information. Quality and Safety Management During reviews, take time to recognise and report where any H&S processes and activities are suspected to no be adhered too. Work with the Technical lead to ensure corrective training is implemented where possible to improve performance and improve safety and quality standards. Monitor and identify areas for improvement as a matter of course by challenging processes and ensuring suitable checks are in place because of any changes planned or executed. Create a culture of exceptional quality and innovation managed throughout the process across all teams involved. Set an example of exceptional standards in all activities, language and communications. Working with other R&A leads as well as our on-account QHSE team, identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Customer Relations Represent CBRE and the Risk & Assurance team in a professional and credible manner to customers, both internally and externally to the wider businesses. Focus on ensuring excellent service levels are always maintained. Always remain accessible and responsive to customers/stakeholders. Utilise technology channels to improve engagement and the pace of communications. Accountabilities Reports to Risk Programme Manager. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: A passion for quality and accuracy. Asbestos quality assurance experience Proficient in the use of Microsoft Word, Excel, Outlook and PowerPoint. Reliable and hard working with a consistently detailed approach IT competent (tablet-based data capture and report generation) Excellent relationship building skills. Ability to work under pressure and to strict deadlines. Must be detail conscious, accurate and methodical in approach with strong organizational and communication skills. Organized, able to prioritize and deliver within high pressure, business critical environments Able to work systematically and use own initiative, often working on more than one task at any given time. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Must be flexible to work outside core office hours from time to time. Must be willing and able to travel occasionally to office locations. Desirable: Microsoft Excel & Alphatracker software experience Proficient in the use of Microsoft Word, Excel, Outlook and PowerPoint. Experience of using MS Power Automate an advantage Experience within the Facilities Management sector is preferable. Several years of experience in the control of asbestos industry Recognised Asbestos qualification (P(phone number removed) or similar)
Jan 14, 2026
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Job Title: Risk Programme Quality Assurance The Risk Quality Assurance will be responsible for controlling the quality of output and reporting from our Asbestos Management Plan Reviews and Visual Re-Inspections programmes. They will work closely with the Risk Programme Technical and Support leads to ensure the highest standards of quality Assurance are met. RESPONSIBILITIES Role Summary Report and Alphatracker Asbestos Register review Develop, implement and maintain monthly Quality Assurance Reporting Feedback and support in the improvement of MPR & re-inspection reporting Asbestos technical operations support where required Assisting the Technical Lead in delivery of in-house training/development of Risk Specialists. Driving performance Supporting the Risk Programme Manager Programme Support Lead Delegation Cover Strategic Planning and Review Proactively drive improvement across the 'Asbestos Management Plan Review' and 'Visual Re-inspection' reporting outputs. Lead the quality assurance activities across risk programmes. Work closely with the Risk Programme Technical & Support leads streamlining information and reporting flows and establishing good communication and relationships with stakeholders. Working with the Risk programme manager and PFS Hazardous environments lead continue to improve and develop processes and associated management frameworks to ensure robust programme and risk controls. Work with several internal stakeholders where applicable including CBRE Helpdesk, Compliance Admin, Risk and Assurance teams and Operations to ensure efficient and effective delivery of planned activities. Support in resolution of issues including Access Management. Support in ensuring records are uploaded to Alphatracker correctly, at register/ACM level Stakeholder engagement - Work with any potential stakeholders to ensure only quality updates are added to the Asbestos register. Feedback on sub-standard information. Quality and Safety Management During reviews, take time to recognise and report where any H&S processes and activities are suspected to no be adhered too. Work with the Technical lead to ensure corrective training is implemented where possible to improve performance and improve safety and quality standards. Monitor and identify areas for improvement as a matter of course by challenging processes and ensuring suitable checks are in place because of any changes planned or executed. Create a culture of exceptional quality and innovation managed throughout the process across all teams involved. Set an example of exceptional standards in all activities, language and communications. Working with other R&A leads as well as our on-account QHSE team, identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Customer Relations Represent CBRE and the Risk & Assurance team in a professional and credible manner to customers, both internally and externally to the wider businesses. Focus on ensuring excellent service levels are always maintained. Always remain accessible and responsive to customers/stakeholders. Utilise technology channels to improve engagement and the pace of communications. Accountabilities Reports to Risk Programme Manager. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: A passion for quality and accuracy. Asbestos quality assurance experience Proficient in the use of Microsoft Word, Excel, Outlook and PowerPoint. Reliable and hard working with a consistently detailed approach IT competent (tablet-based data capture and report generation) Excellent relationship building skills. Ability to work under pressure and to strict deadlines. Must be detail conscious, accurate and methodical in approach with strong organizational and communication skills. Organized, able to prioritize and deliver within high pressure, business critical environments Able to work systematically and use own initiative, often working on more than one task at any given time. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Must be flexible to work outside core office hours from time to time. Must be willing and able to travel occasionally to office locations. Desirable: Microsoft Excel & Alphatracker software experience Proficient in the use of Microsoft Word, Excel, Outlook and PowerPoint. Experience of using MS Power Automate an advantage Experience within the Facilities Management sector is preferable. Several years of experience in the control of asbestos industry Recognised Asbestos qualification (P(phone number removed) or similar)
Your opportunity Join Deloitte's leading Actuarial Insurance practice and apply your skills in projects reaching beyond traditional actuarial boundaries. You'll work with colleagues and clients in Audit, Tax, Consulting and Financial Advisory - exposing you to cutting edge actuarial work in a strategic, consulting and transactional context. Here you'll develop an impressive range of commercial consulting skills that will increase your career options and opportunities markets. We take your development very seriously. Our appraisal process is structured, transparent and interactive - You'll receive continuous training and ongoing supportive feedback to help you develop in your current role and progress through the grades to manager and beyond. We foster an open and friendly working environment that naturally allows everyone to learn from the wide range of experts within the practice. We also believe in structured development through formal training and personal development plans, covering areas such as: Building relationships; Project Management; Business development; and Your role As a Manager or Senior Manager, you will have responsibility for: Managing client projects, ensuring timely delivery, high quality of outputs and managing or escalating risks and issues; Defining client deliverables, plans and approach; Managing teams of more junior actuarial staff as part of a larger project, including performance management; Having client contact, including dealing with queries, attending meetings with support and working on client sites; Working with senior leadership and taking a role in supporting business development (for example assisting with client proposals); and Working with senior leadership to take accountability for a sub area of our practice management roles, for example within brand, eminence, proposition development, operational excellence. Our practice has both breadth and technical depth which is increasingly important in an ever changing regulatory landscape. You can expect to be involved in a wide variety of assignments, managing the delivery of our client projects and supporting the development of our teams, propositions and brand. Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location You will be based in a Deloitte London office, however travel will be required for client based projects. Whilst some clients are London based, we do spend time on site with regional and international clients. We specify full mobility for our consulting roles but we make arrangements respectfully. Work pattern This is a permanent role with a degree of flexibility. We do encourage careful consideration of agile ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. Your professional experience Essential: Experience of the non life insurance industry. Capital modelling experience (modelling, parameterisation and documentation). Knowledge of Solvency II regulatory requirements. The ability to apply your knowledge in practical and commercial situations. Track record of being able to take ownership of and complete packages of work or small projects successfully. Self starting; able to build rapport and relationships. Some experience of talent development (e.g. performance management for junior team members, mentorship or coaching of individuals). Knowledge of capital modelling software (ReMetrica or Tyche preferred). Close to qualification or newly qualified. Your service line: Consulting Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients' trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.
Jan 14, 2026
Full time
Your opportunity Join Deloitte's leading Actuarial Insurance practice and apply your skills in projects reaching beyond traditional actuarial boundaries. You'll work with colleagues and clients in Audit, Tax, Consulting and Financial Advisory - exposing you to cutting edge actuarial work in a strategic, consulting and transactional context. Here you'll develop an impressive range of commercial consulting skills that will increase your career options and opportunities markets. We take your development very seriously. Our appraisal process is structured, transparent and interactive - You'll receive continuous training and ongoing supportive feedback to help you develop in your current role and progress through the grades to manager and beyond. We foster an open and friendly working environment that naturally allows everyone to learn from the wide range of experts within the practice. We also believe in structured development through formal training and personal development plans, covering areas such as: Building relationships; Project Management; Business development; and Your role As a Manager or Senior Manager, you will have responsibility for: Managing client projects, ensuring timely delivery, high quality of outputs and managing or escalating risks and issues; Defining client deliverables, plans and approach; Managing teams of more junior actuarial staff as part of a larger project, including performance management; Having client contact, including dealing with queries, attending meetings with support and working on client sites; Working with senior leadership and taking a role in supporting business development (for example assisting with client proposals); and Working with senior leadership to take accountability for a sub area of our practice management roles, for example within brand, eminence, proposition development, operational excellence. Our practice has both breadth and technical depth which is increasingly important in an ever changing regulatory landscape. You can expect to be involved in a wide variety of assignments, managing the delivery of our client projects and supporting the development of our teams, propositions and brand. Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location You will be based in a Deloitte London office, however travel will be required for client based projects. Whilst some clients are London based, we do spend time on site with regional and international clients. We specify full mobility for our consulting roles but we make arrangements respectfully. Work pattern This is a permanent role with a degree of flexibility. We do encourage careful consideration of agile ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. Your professional experience Essential: Experience of the non life insurance industry. Capital modelling experience (modelling, parameterisation and documentation). Knowledge of Solvency II regulatory requirements. The ability to apply your knowledge in practical and commercial situations. Track record of being able to take ownership of and complete packages of work or small projects successfully. Self starting; able to build rapport and relationships. Some experience of talent development (e.g. performance management for junior team members, mentorship or coaching of individuals). Knowledge of capital modelling software (ReMetrica or Tyche preferred). Close to qualification or newly qualified. Your service line: Consulting Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients' trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.
Hire Desk Manager - Feel stuck in your current Hire company ? Want to be noticed, be rewarded with a great bonus , with no weekends and work with a fantastic team! 23 days Holiday, Team communities + MUCH MORE! Oh, and they are an award-winning company! Based near West Drayton! Benefits for the Hire Desk Manager: Up to £40k DOE No weekend work! 23 days holiday + bank holiday + the option to buy addi click apply for full job details
Jan 14, 2026
Full time
Hire Desk Manager - Feel stuck in your current Hire company ? Want to be noticed, be rewarded with a great bonus , with no weekends and work with a fantastic team! 23 days Holiday, Team communities + MUCH MORE! Oh, and they are an award-winning company! Based near West Drayton! Benefits for the Hire Desk Manager: Up to £40k DOE No weekend work! 23 days holiday + bank holiday + the option to buy addi click apply for full job details
Division Education for Industry Group Hours Full-Time Contract Permanent (Monday to Friday) Location (Main site) FRA Academy: Electra House - London, Moorgate EC2M 6SE and LCBT Academy: 3-5 Fashion Street, London, E1 6PX About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are looking for a proactive and customer-focused Service Desk Technician to join our Service Desk Team at the Education for Industry Group. You will play a key role in ensuring the smooth operation of our service desk, handling support requests directly while setting a strong example for junior team members. In this role, you will monitor support tickets from receipt through to resolution, ensuring timely and effective responses. You will also work closely with the Service Desk Manager to identify opportunities for service improvement, helping to prevent issues before they arise and reducing reliance on reactive support. As a technical expert on EFI's technology estate and software systems, you will develop and maintain detailed knowledge to meet evolving business needs. Collaboration with teams across the organisation will be essential as you support the delivery of a high-quality, reliable service to staff and stakeholders. We encourage candidates to apply for this role if they are tech savvy with strong IT knowledge, and a keen interest to enter the world of IT. About you Qualifications: A relevant IT qualification or equivalent professional qualification. Experience: Demonstrate experience within an IT Service Desk environment and Service Desk role. Expertise: Excellent knowledge of Microsoft systems, including Office 365, technological assets such as A/V equipment, telecoms equipment, computers, and network devices and proficiency in both Active Directory and Azure administration, networks and systems. Passion: Strong commitment to delivering high-quality technical support, improving service performance, and supporting young people, their education and colleagues by ensuring a smooth, reliable digital experience for all lusers. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance and annual CPD. Generous and Flexible Leave Options: Including an around-the-world trip after five years of service. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance, and funded counselling/CBT through Education Support Employee Assistant Programme. Salary: £26,550 per annum, subject to qualifications and experience How to apply/Next Steps: Click ' Apply for this job ' to submit your application. Closing Date: 8am on 27 January 2026. Interviews/Recruitment Day: Week commencing 6th February, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE or LCBT Academy: 3-5 Fashion Street, London, E1 6PX For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Jan 14, 2026
Full time
Division Education for Industry Group Hours Full-Time Contract Permanent (Monday to Friday) Location (Main site) FRA Academy: Electra House - London, Moorgate EC2M 6SE and LCBT Academy: 3-5 Fashion Street, London, E1 6PX About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are looking for a proactive and customer-focused Service Desk Technician to join our Service Desk Team at the Education for Industry Group. You will play a key role in ensuring the smooth operation of our service desk, handling support requests directly while setting a strong example for junior team members. In this role, you will monitor support tickets from receipt through to resolution, ensuring timely and effective responses. You will also work closely with the Service Desk Manager to identify opportunities for service improvement, helping to prevent issues before they arise and reducing reliance on reactive support. As a technical expert on EFI's technology estate and software systems, you will develop and maintain detailed knowledge to meet evolving business needs. Collaboration with teams across the organisation will be essential as you support the delivery of a high-quality, reliable service to staff and stakeholders. We encourage candidates to apply for this role if they are tech savvy with strong IT knowledge, and a keen interest to enter the world of IT. About you Qualifications: A relevant IT qualification or equivalent professional qualification. Experience: Demonstrate experience within an IT Service Desk environment and Service Desk role. Expertise: Excellent knowledge of Microsoft systems, including Office 365, technological assets such as A/V equipment, telecoms equipment, computers, and network devices and proficiency in both Active Directory and Azure administration, networks and systems. Passion: Strong commitment to delivering high-quality technical support, improving service performance, and supporting young people, their education and colleagues by ensuring a smooth, reliable digital experience for all lusers. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance and annual CPD. Generous and Flexible Leave Options: Including an around-the-world trip after five years of service. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance, and funded counselling/CBT through Education Support Employee Assistant Programme. Salary: £26,550 per annum, subject to qualifications and experience How to apply/Next Steps: Click ' Apply for this job ' to submit your application. Closing Date: 8am on 27 January 2026. Interviews/Recruitment Day: Week commencing 6th February, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE or LCBT Academy: 3-5 Fashion Street, London, E1 6PX For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
About VIRTUS VIRTUS Data Centres is the UK's fastest growing data centre provider which owns, designs, builds and operates the country's most efficient and flexible data centres. Our mission - consistently exceed the expectations of customers through innovative, high quality solutions and services. We employ intelligent thinkers - people with positive attitudes, who add to the quality of our customer proposition and business. We value individual endeavour and initiative, encourage teamwork and togetherness because collective experience and expertise is VIRTUS' greatest strength. Job Summary As a Customer Service Desk Shift Lead, you will be responsible for providing support and guidance to the Service Desk Analysts and Monitoring Analysts working alongside you. You will also be accountable for ensuring activities undertaken by the VIRTUS Service Management Centre (SMC) are completed to a high standard whilst ensuring customer expectations are exceeded. Working Hours: 12-hour shifts between 7am-7pm and 7pm - 7am on a rota basis to include weekends and bank holidays. Duties and Responsibilities Accountable for ensuring that all activities completed during the shift are completed to a high standard Accountable for the quality of all communications issued by the SMC Act as a point of escalation as part of the Incident Management process Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated Coach, develop and motivate colleagues, offering training sessions to address gaps in capability Act as a Customer Advocate, working with the Service Desk Analysts to facilitate resolutions to customer issues Track, route and direct requests and incidents to the correct resource escalating where appropriate Measure KPIs and queues ensuring all requests are dealt with professionally and effectively Responsible for producing customer facing service reports Any other reasonable requests made by your line manager. Person Specification Essentials Experience in working within an ITIL environment. Previous experience with a ticket management system. Process-driven, with the ability to work towards tight SLAs Competent in the use of Microsoft office applications Excellent communication skills verbal and written Proactive, the ability to work quickly while using your own initiative Resilient, able to remain calm under pressure. Good analytical and problem-solving skills. Self-motivated, driven to go the extra-mile. Customer focussed Desirable Previous experience within a data centre or customer service desk. Previous experience leading or mentoring or managing others within the team Previous experience working within a data centre Previous experience of working within a demanding and time critical environment. In line with the VIRTUS' Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.
Jan 14, 2026
Full time
About VIRTUS VIRTUS Data Centres is the UK's fastest growing data centre provider which owns, designs, builds and operates the country's most efficient and flexible data centres. Our mission - consistently exceed the expectations of customers through innovative, high quality solutions and services. We employ intelligent thinkers - people with positive attitudes, who add to the quality of our customer proposition and business. We value individual endeavour and initiative, encourage teamwork and togetherness because collective experience and expertise is VIRTUS' greatest strength. Job Summary As a Customer Service Desk Shift Lead, you will be responsible for providing support and guidance to the Service Desk Analysts and Monitoring Analysts working alongside you. You will also be accountable for ensuring activities undertaken by the VIRTUS Service Management Centre (SMC) are completed to a high standard whilst ensuring customer expectations are exceeded. Working Hours: 12-hour shifts between 7am-7pm and 7pm - 7am on a rota basis to include weekends and bank holidays. Duties and Responsibilities Accountable for ensuring that all activities completed during the shift are completed to a high standard Accountable for the quality of all communications issued by the SMC Act as a point of escalation as part of the Incident Management process Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated Coach, develop and motivate colleagues, offering training sessions to address gaps in capability Act as a Customer Advocate, working with the Service Desk Analysts to facilitate resolutions to customer issues Track, route and direct requests and incidents to the correct resource escalating where appropriate Measure KPIs and queues ensuring all requests are dealt with professionally and effectively Responsible for producing customer facing service reports Any other reasonable requests made by your line manager. Person Specification Essentials Experience in working within an ITIL environment. Previous experience with a ticket management system. Process-driven, with the ability to work towards tight SLAs Competent in the use of Microsoft office applications Excellent communication skills verbal and written Proactive, the ability to work quickly while using your own initiative Resilient, able to remain calm under pressure. Good analytical and problem-solving skills. Self-motivated, driven to go the extra-mile. Customer focussed Desirable Previous experience within a data centre or customer service desk. Previous experience leading or mentoring or managing others within the team Previous experience working within a data centre Previous experience of working within a demanding and time critical environment. In line with the VIRTUS' Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.
Location: Bristol/Bath Salary: 40k 42K + Bonus Position Available: Scheme Manager (Multi-site) Are you a driven and a professional in property management? I'm partnered with a growing student accommodation company who are on the lookout for an enthusiastic General Manager to join their dynamic team. If you possess a strong history in property management, exceptional communication abilities, and a talent for creative problem-solving, I want to hear from you. Key Responsibilities: Office Administration Supervise the administration, housekeeping, maintenance, and security teams, delineating their tasks and responsibilities and devising work schedules as required. Foster close relationships with management teams at other Student Castle sites, suppliers, and business partners. Develop, revise, and update office documentation as needed. Manage staff holiday schedules and records of absences due to illness. Oversee timesheets and ensure accurate hours are submitted for payroll. Address student inquiries and requests via the generic site email address. Administer financial procedures including invoicing, banking reconciliations, expenses, and petty cash. Ensure timely rent payments from students and implement credit control for any rent arrears. Maintain spending and revenue within budgetary targets. Conduct regular team meetings to keep staff informed of changes in company policies and procedures. Manage existing nomination agreements. Customer Care and Pastoral Support Provide customer support through front desk, telephone, and written communication, aligned with Student Castle company policies. Offer guidance, referrals, and advice to students regarding student life aspects such as mental health, financial matters, learning support, and university life. Enforce disciplinary measures against students breaching their Licence Agreement and Acceptable Behaviour Policy. Coordinate social events with student input. Monitor and update various social media platforms regularly. Conduct regular meetings with a designated group of students for feedback and identification of areas for potential improvement or change. Business Development Arrange and conduct sales viewings for potential customers. Represent the business at university open days. Utilize online resources and social media to promote the Student Castle brand. Formulate and implement new marketing strategies. Establish and sustain strong relationships with universities and other educational institutions. Facilities Management Support Log and report maintenance issues to the facilities team. Utilize property maintenance software to ensure compliance with servicing and Health and Safety requirements. Coordinate with external contractors for maintenance issues beyond in-house capacity. Notify students of necessary works and access requirements to their rooms. Maintain updated servicing and maintenance records. Manage service contracts to ensure statutory maintenance of plant equipment, safety equipment, and fire safety systems. Collaborate with FM team to explore new maintenance and service partner options. Additional Duties Assist with ad hoc requests essential for business operations, particularly during peak periods like student move-in and move-out weekends. Conduct regular inspections of student flats and document findings. Manage the summer deep cleaning and maintenance program. Recruit new staff across departments when required. Organize on-site training for staff and maintain updated training records, ensuring staff complete training within set timelines. Skills: Excellent communication skills Proficiency in Microsoft Office, purchasing systems, and knowledge of Accommodation Sector booking systems Ability to handle customer complaints with professionalism and confidentiality Perks and Benefits: Private dental insurance Private medical insurance Sales Incentive Scheme Bonus Scheme Kindly proceed by clicking the 'Apply' button. I anticipate the opportunity to engage in further discussions regarding this position. We work as one The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
Jan 13, 2026
Full time
Location: Bristol/Bath Salary: 40k 42K + Bonus Position Available: Scheme Manager (Multi-site) Are you a driven and a professional in property management? I'm partnered with a growing student accommodation company who are on the lookout for an enthusiastic General Manager to join their dynamic team. If you possess a strong history in property management, exceptional communication abilities, and a talent for creative problem-solving, I want to hear from you. Key Responsibilities: Office Administration Supervise the administration, housekeeping, maintenance, and security teams, delineating their tasks and responsibilities and devising work schedules as required. Foster close relationships with management teams at other Student Castle sites, suppliers, and business partners. Develop, revise, and update office documentation as needed. Manage staff holiday schedules and records of absences due to illness. Oversee timesheets and ensure accurate hours are submitted for payroll. Address student inquiries and requests via the generic site email address. Administer financial procedures including invoicing, banking reconciliations, expenses, and petty cash. Ensure timely rent payments from students and implement credit control for any rent arrears. Maintain spending and revenue within budgetary targets. Conduct regular team meetings to keep staff informed of changes in company policies and procedures. Manage existing nomination agreements. Customer Care and Pastoral Support Provide customer support through front desk, telephone, and written communication, aligned with Student Castle company policies. Offer guidance, referrals, and advice to students regarding student life aspects such as mental health, financial matters, learning support, and university life. Enforce disciplinary measures against students breaching their Licence Agreement and Acceptable Behaviour Policy. Coordinate social events with student input. Monitor and update various social media platforms regularly. Conduct regular meetings with a designated group of students for feedback and identification of areas for potential improvement or change. Business Development Arrange and conduct sales viewings for potential customers. Represent the business at university open days. Utilize online resources and social media to promote the Student Castle brand. Formulate and implement new marketing strategies. Establish and sustain strong relationships with universities and other educational institutions. Facilities Management Support Log and report maintenance issues to the facilities team. Utilize property maintenance software to ensure compliance with servicing and Health and Safety requirements. Coordinate with external contractors for maintenance issues beyond in-house capacity. Notify students of necessary works and access requirements to their rooms. Maintain updated servicing and maintenance records. Manage service contracts to ensure statutory maintenance of plant equipment, safety equipment, and fire safety systems. Collaborate with FM team to explore new maintenance and service partner options. Additional Duties Assist with ad hoc requests essential for business operations, particularly during peak periods like student move-in and move-out weekends. Conduct regular inspections of student flats and document findings. Manage the summer deep cleaning and maintenance program. Recruit new staff across departments when required. Organize on-site training for staff and maintain updated training records, ensuring staff complete training within set timelines. Skills: Excellent communication skills Proficiency in Microsoft Office, purchasing systems, and knowledge of Accommodation Sector booking systems Ability to handle customer complaints with professionalism and confidentiality Perks and Benefits: Private dental insurance Private medical insurance Sales Incentive Scheme Bonus Scheme Kindly proceed by clicking the 'Apply' button. I anticipate the opportunity to engage in further discussions regarding this position. We work as one The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
