At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever evolving industry. At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us a Senior Technical Advisor for our FSi division! The Senior Technical Advisor position is a key role within the Technical Team in all aspects. The role holder will be responsible for ensuring that FSi can be regarded as the standard setters within the industry for technical excellence, and to efficiently manage the technical service desk. This will be a broad, varied role, but you will ultimately assist the success of FSi, by ensuring that your strong knowledge and experience of the passive fire protection industry can result in a superior technical service can be offered to all existing and new customers. What you'll do Engaging directly with our customers via email and phone providing technical support Attending meetings virtually and face to face with installers, architect's designer, and specifiers to support current, upcoming, and remediation projects Completing technical details / evaluations reporting directly to the technical manager for peer review Supporting the technical team in their developments and supporting in all technical responsivities where required. Involvement in the testing regime including gap analysis, testing install, test witness. Involvement in R&D testing What you'll bring A proven background in a Technical Advisor position, within the construction industry Experience fielding day to day general technical enquiries. Fully proficient in the use of ACAD We are named the world's most trustworthy company in the construction sector by Newsweek and Statista in 2023! Our culture - we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. Our 'Road to Sustainability 2030' is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).
Feb 26, 2026
Full time
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever evolving industry. At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us a Senior Technical Advisor for our FSi division! The Senior Technical Advisor position is a key role within the Technical Team in all aspects. The role holder will be responsible for ensuring that FSi can be regarded as the standard setters within the industry for technical excellence, and to efficiently manage the technical service desk. This will be a broad, varied role, but you will ultimately assist the success of FSi, by ensuring that your strong knowledge and experience of the passive fire protection industry can result in a superior technical service can be offered to all existing and new customers. What you'll do Engaging directly with our customers via email and phone providing technical support Attending meetings virtually and face to face with installers, architect's designer, and specifiers to support current, upcoming, and remediation projects Completing technical details / evaluations reporting directly to the technical manager for peer review Supporting the technical team in their developments and supporting in all technical responsivities where required. Involvement in the testing regime including gap analysis, testing install, test witness. Involvement in R&D testing What you'll bring A proven background in a Technical Advisor position, within the construction industry Experience fielding day to day general technical enquiries. Fully proficient in the use of ACAD We are named the world's most trustworthy company in the construction sector by Newsweek and Statista in 2023! Our culture - we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. Our 'Road to Sustainability 2030' is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).
JOB DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work click apply for full job details
Feb 26, 2026
Full time
JOB DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work click apply for full job details
New Directions Holdings Limited
Cardiff, South Glamorgan
Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued - with celebrations, wellbeing support, and chances to give back as a team. Job purpose To provide a quality temporary recruitment service to all clients and agency workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties Fully competent at all aspects of the Recruitment Consultant role Monitor & liaise with Branch Manager re reports affecting own geographical areas Support webinars and client events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals Manage Telephone Activity in accordance with incoming and outgoing call levels as outlined by Branch Manager To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance Has a full understanding of desk revenue generated as per set budget GP for individual plan To sustain a booking plan delivering up to £150,000+ GP Able to effectively negotiate rates to improve margin control Has strong knowledge of the Agency Worker Regulations To provide agency workers with a professional agency temporary supply service, finding them the supply work that they desire whilst treating them with respect and being open and honest with them at all times To establish, maintain and develop relationships with clients in your area that have a demand for agency workers Holds excellent relationships with candidates, clients and the local community To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Contact all live, lapsed and non-using clients within set timescales Visit a minimum set number of clients per week as agreed with your Manager in line with the Branch Strategy and to incorporate dedicated days out on pre-arranged calls To increase your pool of available candidates, by earning their preference to work through New Directions Social Care rather than other agencies and by earning their desire to recommend New Directions Social Care services to their friends and acquaintances To increase your pool of available candidates through contributing to branch recruitment strategies and by providing an impressive and extremely rapid recruitment service when an application is received, getting the applicant out working for New Directions Social Care as fast as possible whilst adhering to New Directions Social Care critical compliance rules To provide those clients with an efficient and professional supply service based upon respect, complete honesty and total commitment To develop relationships in all using clients with the full range of staff who might benefit from our services To secure additional clients relationships through making suitable contact, at a suitable time, in a suitable way, with a suitable offering, thus finding additional work opportunities for your registered agency workers To secure regular day to day and long-term bookings from clients and match those bookings with the most suitable supply staff available in a professional and (sometimes critically) very rapid manner Take part in on call duties on a rota basis, including evenings and weekends In busy periods, assist to fill bookings Main responsibilities Responsible for assisting in the success of the Social Care department KPIs Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Driver's License Knowledge, skills and experience Previous experience of working in agency recruitment or business development/sales Is able to source, recruit and retain staff for a range of roles Knowledge of recruitment, vetting and compliance procedures/processes Commercial awareness Comfortable conversing with lapsed and non-using clients to develop new business Has excellent customer service skills to deliver a warm and efficient service to existing clients Effective negotiation skills Has strong knowledge of the Agency Worker Regulations Has a full understanding of desk revenue generated as per set budget GP for individual plan Ability to coach other team members Efficient user of RDB, Word, Outlook, PowerPoint and Excel Ability to build effective relationships Personal qualities Offers personable and calm approach to build effective working relationships with candidates Calm and proactive What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events Free on-site parking On-site Gym
Feb 26, 2026
Full time
Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued - with celebrations, wellbeing support, and chances to give back as a team. Job purpose To provide a quality temporary recruitment service to all clients and agency workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties Fully competent at all aspects of the Recruitment Consultant role Monitor & liaise with Branch Manager re reports affecting own geographical areas Support webinars and client events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals Manage Telephone Activity in accordance with incoming and outgoing call levels as outlined by Branch Manager To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance Has a full understanding of desk revenue generated as per set budget GP for individual plan To sustain a booking plan delivering up to £150,000+ GP Able to effectively negotiate rates to improve margin control Has strong knowledge of the Agency Worker Regulations To provide agency workers with a professional agency temporary supply service, finding them the supply work that they desire whilst treating them with respect and being open and honest with them at all times To establish, maintain and develop relationships with clients in your area that have a demand for agency workers Holds excellent relationships with candidates, clients and the local community To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Contact all live, lapsed and non-using clients within set timescales Visit a minimum set number of clients per week as agreed with your Manager in line with the Branch Strategy and to incorporate dedicated days out on pre-arranged calls To increase your pool of available candidates, by earning their preference to work through New Directions Social Care rather than other agencies and by earning their desire to recommend New Directions Social Care services to their friends and acquaintances To increase your pool of available candidates through contributing to branch recruitment strategies and by providing an impressive and extremely rapid recruitment service when an application is received, getting the applicant out working for New Directions Social Care as fast as possible whilst adhering to New Directions Social Care critical compliance rules To provide those clients with an efficient and professional supply service based upon respect, complete honesty and total commitment To develop relationships in all using clients with the full range of staff who might benefit from our services To secure additional clients relationships through making suitable contact, at a suitable time, in a suitable way, with a suitable offering, thus finding additional work opportunities for your registered agency workers To secure regular day to day and long-term bookings from clients and match those bookings with the most suitable supply staff available in a professional and (sometimes critically) very rapid manner Take part in on call duties on a rota basis, including evenings and weekends In busy periods, assist to fill bookings Main responsibilities Responsible for assisting in the success of the Social Care department KPIs Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Driver's License Knowledge, skills and experience Previous experience of working in agency recruitment or business development/sales Is able to source, recruit and retain staff for a range of roles Knowledge of recruitment, vetting and compliance procedures/processes Commercial awareness Comfortable conversing with lapsed and non-using clients to develop new business Has excellent customer service skills to deliver a warm and efficient service to existing clients Effective negotiation skills Has strong knowledge of the Agency Worker Regulations Has a full understanding of desk revenue generated as per set budget GP for individual plan Ability to coach other team members Efficient user of RDB, Word, Outlook, PowerPoint and Excel Ability to build effective relationships Personal qualities Offers personable and calm approach to build effective working relationships with candidates Calm and proactive What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events Free on-site parking On-site Gym
Prospectus are delighted to be supporting our client with a much needed and impactful grant making position. Come and fund the work that helps people rebuild their lives. When someone is granted refugee status, the period that follows can involve significant uncertainty and risk. Immediate needs such as housing and income sit alongside longer-term challenges, including access to legal advice, language support, education and employment. The immigration and resettlement system can add further barriers. The foundation funds organisations that support refugees and people seeking asylum throughout their journey and that work to improve the systems that shape their lives. We are hiring a Grants Manager to focus on this area of our Safer Futures priority. You will: • Back trusted partners with long-term, flexible funding • Build open, constructive relationships with the charities and community organisations we fund • Get out from behind the desk and use what you hear to shape funding decisions • Support work that strengthens the systems around immigration and resettlement At its best, this role contributes to fewer people navigating complex transitions alone. It helps organisations plan and lead with confidence. It supports funding that strengthens systems, not just services. Know the migration sector? Understand the realities facing refugees and people seeking asylum? Believe funding can help shift systems as well as support people? Come and do work that matters. If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible. If you feel that you meet some of the job brief, but not all the criteria, please apply in the first instance or email Catherine at Prospectus. As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application. The interview date: Tuesday 24th March 2026. Our approach to candidates using AI in applications We recognise that technology, including AI tools, can be helpful when preparing job applications, and we welcome the use of tools that support you in presenting your experience clearly. However, it's important that your application genuinely reflects your own skills, experience, and voice. We therefore recommend reviewing any AI-generated content carefully to ensure accuracy and authenticity. If you are invited to interview, we'll want to hear directly from you about your skills and experiences. Any significant differences between your application and how you present yourself in person may negatively impact your application. Requesting reasonable adjustments We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments to support you during the application or interview stages, please let us know. You can share your needs at any point in the process. Adjustments can be tailored to suit both physical and mental health needs. Our team will work with you to ensure you have what you need to perform at your best.
Feb 26, 2026
Full time
Prospectus are delighted to be supporting our client with a much needed and impactful grant making position. Come and fund the work that helps people rebuild their lives. When someone is granted refugee status, the period that follows can involve significant uncertainty and risk. Immediate needs such as housing and income sit alongside longer-term challenges, including access to legal advice, language support, education and employment. The immigration and resettlement system can add further barriers. The foundation funds organisations that support refugees and people seeking asylum throughout their journey and that work to improve the systems that shape their lives. We are hiring a Grants Manager to focus on this area of our Safer Futures priority. You will: • Back trusted partners with long-term, flexible funding • Build open, constructive relationships with the charities and community organisations we fund • Get out from behind the desk and use what you hear to shape funding decisions • Support work that strengthens the systems around immigration and resettlement At its best, this role contributes to fewer people navigating complex transitions alone. It helps organisations plan and lead with confidence. It supports funding that strengthens systems, not just services. Know the migration sector? Understand the realities facing refugees and people seeking asylum? Believe funding can help shift systems as well as support people? Come and do work that matters. If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible. If you feel that you meet some of the job brief, but not all the criteria, please apply in the first instance or email Catherine at Prospectus. As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application. The interview date: Tuesday 24th March 2026. Our approach to candidates using AI in applications We recognise that technology, including AI tools, can be helpful when preparing job applications, and we welcome the use of tools that support you in presenting your experience clearly. However, it's important that your application genuinely reflects your own skills, experience, and voice. We therefore recommend reviewing any AI-generated content carefully to ensure accuracy and authenticity. If you are invited to interview, we'll want to hear directly from you about your skills and experiences. Any significant differences between your application and how you present yourself in person may negatively impact your application. Requesting reasonable adjustments We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments to support you during the application or interview stages, please let us know. You can share your needs at any point in the process. Adjustments can be tailored to suit both physical and mental health needs. Our team will work with you to ensure you have what you need to perform at your best.
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Feb 26, 2026
Full time
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Overview LOCATION: Heathrow Airport SHIFT PATTERN: 4 on 2 off WORKING HOURS: 40 HOURS PER WEEK PAY RATE: £14.71 per hour Main Duties & Responsibilities To greet all passengers at the host desk ensuring that high standards of service are maintained. The Host should ensure that they provide all passengers with legendary service, assess requirements of the passenger and allocate Customer Service Agent (CSA). Working as a member of the Host team, you will also be responsible for assisting with leading the operation on a day-to-day basis in collaboration with the management team. Ensuring team members assigned to the shift follow operational, quality, legislative and Company guidelines. You will also be responsible to ensure customers receive a positive, safe and enhancing experience whilst at Heathrow Airport. To man the host desk (either landside or airside) meeting and greeting the passengers from point of notification upon arrival. Ensure that all passengers are booked into the tracking and allocation system. Ensure all jobs are allocated to the CSA's mobile device (PDA) Ensure full customer service is provided to all passengers at each hosting point. Ensure you fully adhere to the SLA times for all passengers both landside and airside. Expedite a smooth transfer throughout the terminals. Allocate the CSAs to provide service, when required. Manage the operation proactively to ensure that flights depart on time (offloads and loading) and that customer service standards are met. Ensure all passengers are in the system and closed with comments where needed. Ensure all CSAs communicate with you immediately after arriving at the Host Desk. Immediately report any equipment faults and record job report numbers to the Service Deliver Manager. Immediately report and record any injuries or accidents to yourself or customers to the Service Delivery Manager. Identify potential SLA failures and highlight to a Service Delivery Manager. Ensure passengers are greeted respectfully. Ensure the CSAs follow the correct protocol for use of all equipment. Ensure the CSAs introduce themselves, ask passengers what assistance is required, explain the process and prepare the passenger for the security part of the journey. Complete an incident/accident report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers). During delays or disruption liaise with the Allocator and handling agent to ensure that passengers are kept up to date. Call Allocators to inform them of all additional passengers. Communicate effectively with management and other teams on company, operational and training issues. Ensure all agents are properly equipped with uniform and operational equipment daily, escalating issues to Service Deliver Manager as appropriate. Ensure that every member of the team maintains the highest standards of personal hygiene and appearance in line with company standards. Perform any other duties which may be reasonably required by your line manager or the company. To escalate any adverse situations arising or developing on a shift to the Service Delivery Manager as appropriate. Person Specification Effectively manage, coach and mentor team to meet service level agreements. Maintain a professional image at all times. Ability to deal calmly and reasonably in pressurised situations. The ideal candidate will have a background of working within the customer service/ customer care industry and have knowledge of working with those who require special assistance. We are seeking candidates who have a real passion for people, delivering excellent customer service on a daily basis. Set a good example at all times. Previous Airline &/or Airport experience is desired although not essential as full training will be provided. Competent IT skills, the position holder will need to use ABM systems and communicate effectively via email. Excellent communication skills with an empathic nature. You must be competent at English language skills including speaking, reading and writing. Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance. Ability to deal calmly and confidently with all demands from the public. Champion principles of equality, inclusion and diversity. Essential Valid Right to work documentation. 5-year checkable employment/education history, ideally with a maximum of 5 references for vetting purposes. Must pass a basic DBS check. Overseas Criminal Record Check (if applicable). Available for very early morning shifts, outside of normal public transport times. Able to obtain an airside pass that allows you access to security restricted areas. Must be willing to work weekend and shifts. Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: resources on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Feb 26, 2026
Full time
Overview LOCATION: Heathrow Airport SHIFT PATTERN: 4 on 2 off WORKING HOURS: 40 HOURS PER WEEK PAY RATE: £14.71 per hour Main Duties & Responsibilities To greet all passengers at the host desk ensuring that high standards of service are maintained. The Host should ensure that they provide all passengers with legendary service, assess requirements of the passenger and allocate Customer Service Agent (CSA). Working as a member of the Host team, you will also be responsible for assisting with leading the operation on a day-to-day basis in collaboration with the management team. Ensuring team members assigned to the shift follow operational, quality, legislative and Company guidelines. You will also be responsible to ensure customers receive a positive, safe and enhancing experience whilst at Heathrow Airport. To man the host desk (either landside or airside) meeting and greeting the passengers from point of notification upon arrival. Ensure that all passengers are booked into the tracking and allocation system. Ensure all jobs are allocated to the CSA's mobile device (PDA) Ensure full customer service is provided to all passengers at each hosting point. Ensure you fully adhere to the SLA times for all passengers both landside and airside. Expedite a smooth transfer throughout the terminals. Allocate the CSAs to provide service, when required. Manage the operation proactively to ensure that flights depart on time (offloads and loading) and that customer service standards are met. Ensure all passengers are in the system and closed with comments where needed. Ensure all CSAs communicate with you immediately after arriving at the Host Desk. Immediately report any equipment faults and record job report numbers to the Service Deliver Manager. Immediately report and record any injuries or accidents to yourself or customers to the Service Delivery Manager. Identify potential SLA failures and highlight to a Service Delivery Manager. Ensure passengers are greeted respectfully. Ensure the CSAs follow the correct protocol for use of all equipment. Ensure the CSAs introduce themselves, ask passengers what assistance is required, explain the process and prepare the passenger for the security part of the journey. Complete an incident/accident report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers). During delays or disruption liaise with the Allocator and handling agent to ensure that passengers are kept up to date. Call Allocators to inform them of all additional passengers. Communicate effectively with management and other teams on company, operational and training issues. Ensure all agents are properly equipped with uniform and operational equipment daily, escalating issues to Service Deliver Manager as appropriate. Ensure that every member of the team maintains the highest standards of personal hygiene and appearance in line with company standards. Perform any other duties which may be reasonably required by your line manager or the company. To escalate any adverse situations arising or developing on a shift to the Service Delivery Manager as appropriate. Person Specification Effectively manage, coach and mentor team to meet service level agreements. Maintain a professional image at all times. Ability to deal calmly and reasonably in pressurised situations. The ideal candidate will have a background of working within the customer service/ customer care industry and have knowledge of working with those who require special assistance. We are seeking candidates who have a real passion for people, delivering excellent customer service on a daily basis. Set a good example at all times. Previous Airline &/or Airport experience is desired although not essential as full training will be provided. Competent IT skills, the position holder will need to use ABM systems and communicate effectively via email. Excellent communication skills with an empathic nature. You must be competent at English language skills including speaking, reading and writing. Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance. Ability to deal calmly and confidently with all demands from the public. Champion principles of equality, inclusion and diversity. Essential Valid Right to work documentation. 5-year checkable employment/education history, ideally with a maximum of 5 references for vetting purposes. Must pass a basic DBS check. Overseas Criminal Record Check (if applicable). Available for very early morning shifts, outside of normal public transport times. Able to obtain an airside pass that allows you access to security restricted areas. Must be willing to work weekend and shifts. Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: resources on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Service Desk Manager (West Yorkshire) Salary: £55,000 Working pattern: Hybrid, 2 days per week on site Exalto Consulting is recruiting a Service Desk Manager to lead a customer focused support function and ensure reliable, consistent service delivery. This role is about strong day to day management, clear performance and reporting, and continuous improvement across incidents, requests, and user su click apply for full job details
Feb 26, 2026
Full time
Service Desk Manager (West Yorkshire) Salary: £55,000 Working pattern: Hybrid, 2 days per week on site Exalto Consulting is recruiting a Service Desk Manager to lead a customer focused support function and ensure reliable, consistent service delivery. This role is about strong day to day management, clear performance and reporting, and continuous improvement across incidents, requests, and user su click apply for full job details
Yellow 42 Recruitment are delighted to be assisting one of our partners in presenting an exciting opportunity to join their team as a Reception Manager, for their hotel in Oban. This position is ideal for individuals who are passionate about hospitality and are eager to contribute to the success of a dynamic business. About the role As Reception/Duty Manager, you will play a pivotal role in overseeing the front desk operations and ensuring that every guest enjoys a memorable and seamless experience from arrival to departure. Effective cost control is central within your role as Reception/Duty Manager. By managing resources carefully and making informed decisions, you will contribute positively to the overall efficiency and profitability of the business. This position requires you to possess and maintain a strong understanding of both the hotel's products and the local area. This knowledge will enable you to provide accurate and helpful information to guests whenever it is requested, enhancing their overall stay. Effective collaboration with all departments is a key aspect of the role of Reception Manager. You must ensure that accurate reports and necessary information are provided promptly upon request, supporting the smooth operation of the hotel. You must also ensure full cooperation and compliance with all relevant legislation applicable to your position. Adhering to these regulations is crucial for the safe and lawful operation of the business. You are expected to participate in training and development activities that support your continued growth, ensuring that you remain effective and well-equipped to fulfil your responsibilities as Reception/Duty Manager. Ultimately, you and your team will be accountable for maximising room revenues in accordance with Company standards, ensuring commercial targets are met, while upholding the quality of the guest experience. What they need from you Strong proficiency in Excel and confidence with numerical tasks are essential for this position. Additionally, candidates who hold a degree in a business-related subject will be highly regarded. Experience with Rezlynx and Guestline systems is a distinct advantage. If you have proven expertise in these areas, we encourage you to apply. The ideal candidate for the role of Reception/Duty Manager will have at least 1 years experience in a similar position. You will possess outstanding customer service skills and demonstrate exceptional attention to detail throughout all aspects of the role. What is on offer Competitive salary and share of the tips Option of staff accommodation for a small monthly charge. Discounted hotel stays for you, family and friends. Opportunity for annual bonus based on KPIs and on-target P&L. To be part of one of the UK s largest independent hotel groups, offering excellent opportunity for growth and exploring new career paths and progression. Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK. About Yellow 42 Yellow 42 are a recruitment agency specialising in hospitality roles - both temporary and permanent.
Feb 26, 2026
Full time
Yellow 42 Recruitment are delighted to be assisting one of our partners in presenting an exciting opportunity to join their team as a Reception Manager, for their hotel in Oban. This position is ideal for individuals who are passionate about hospitality and are eager to contribute to the success of a dynamic business. About the role As Reception/Duty Manager, you will play a pivotal role in overseeing the front desk operations and ensuring that every guest enjoys a memorable and seamless experience from arrival to departure. Effective cost control is central within your role as Reception/Duty Manager. By managing resources carefully and making informed decisions, you will contribute positively to the overall efficiency and profitability of the business. This position requires you to possess and maintain a strong understanding of both the hotel's products and the local area. This knowledge will enable you to provide accurate and helpful information to guests whenever it is requested, enhancing their overall stay. Effective collaboration with all departments is a key aspect of the role of Reception Manager. You must ensure that accurate reports and necessary information are provided promptly upon request, supporting the smooth operation of the hotel. You must also ensure full cooperation and compliance with all relevant legislation applicable to your position. Adhering to these regulations is crucial for the safe and lawful operation of the business. You are expected to participate in training and development activities that support your continued growth, ensuring that you remain effective and well-equipped to fulfil your responsibilities as Reception/Duty Manager. Ultimately, you and your team will be accountable for maximising room revenues in accordance with Company standards, ensuring commercial targets are met, while upholding the quality of the guest experience. What they need from you Strong proficiency in Excel and confidence with numerical tasks are essential for this position. Additionally, candidates who hold a degree in a business-related subject will be highly regarded. Experience with Rezlynx and Guestline systems is a distinct advantage. If you have proven expertise in these areas, we encourage you to apply. The ideal candidate for the role of Reception/Duty Manager will have at least 1 years experience in a similar position. You will possess outstanding customer service skills and demonstrate exceptional attention to detail throughout all aspects of the role. What is on offer Competitive salary and share of the tips Option of staff accommodation for a small monthly charge. Discounted hotel stays for you, family and friends. Opportunity for annual bonus based on KPIs and on-target P&L. To be part of one of the UK s largest independent hotel groups, offering excellent opportunity for growth and exploring new career paths and progression. Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK. About Yellow 42 Yellow 42 are a recruitment agency specialising in hospitality roles - both temporary and permanent.
Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives click apply for full job details
Feb 26, 2026
Full time
Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives click apply for full job details
Career Choices Dewis Gyrfa Ltd
Birmingham, Staffordshire
Are you a leader that can drive enthusiasm in a high performing team? Do you have a record of strong political understanding and news judgement, including in reactive and crisis communications? If so, we'd love to hear from you! DfT is a high-profile department at the heart of UK government. We work with agencies and partners to support the transport network, getting people and goods around the country. We plan and invest to make journeys better. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Department for Transport Central - Department for Transport Careers The Department for Transport's Press Office sits at the absolute heart of one of Whitehall's most dynamic, exciting and newsworthy departments. It provides outstanding communications and advice on Secretary of State priorities, including driving up performance on the railways, improving bus services, and better integrating transport networks. You will be joining an experienced communications team which never stops innovating. As a Chief Press Officer, you will play a key role in telling the transport story effectively to the media and wider public. You will manage a team and be expected to provide leadership for the wider office. Your experience will have given you regular contact with seniors and you should be able to confidently provide ministers with proactive media-handling advice on announcements, visits and speeches. You will set up and manage media facilities, organise interviews, draft sharp reactive statements and brief journalists in order to generate and influence our coverage. You will also play a key role in our Senior Management Team. You will lead a team of press officers on one of our proactive briefs or our busy, reactive Newsdesk. You may also be required to lead our busy planning function, which works closely with No10 to plan our upcoming announcements. We place a huge emphasis on learning & development and have worked hard to develop an inclusive culture where everyone's opinion and insight are treated as important. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Responsibilities Your responsibilities will include, but aren't limited to: Play an active role in the senior management team - thinking about the wellbeing and capability of the whole office, as well as your own team. You will have the confidence to bring your own ideas and challenge others to ensure sound decision-making. Coach your team to bring out the best in their ability and drive their continued development through regular objective setting. Manage a modern media team in developing proactive longer-term handling strategies that set the agenda across the full range of channels, including new media. Provide regular media-handling advice on policy briefs to the Transport Secretary, Ministers, senior officials and colleagues on sensitive, complex and high-profile issues. Develop strong relationships with journalists and brief them confidently and accurately, ensuring your team can do the same. Anticipate and spot breaking news stories and drive your team to issue swift, robust and appropriate responses. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Feb 26, 2026
Full time
Are you a leader that can drive enthusiasm in a high performing team? Do you have a record of strong political understanding and news judgement, including in reactive and crisis communications? If so, we'd love to hear from you! DfT is a high-profile department at the heart of UK government. We work with agencies and partners to support the transport network, getting people and goods around the country. We plan and invest to make journeys better. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Department for Transport Central - Department for Transport Careers The Department for Transport's Press Office sits at the absolute heart of one of Whitehall's most dynamic, exciting and newsworthy departments. It provides outstanding communications and advice on Secretary of State priorities, including driving up performance on the railways, improving bus services, and better integrating transport networks. You will be joining an experienced communications team which never stops innovating. As a Chief Press Officer, you will play a key role in telling the transport story effectively to the media and wider public. You will manage a team and be expected to provide leadership for the wider office. Your experience will have given you regular contact with seniors and you should be able to confidently provide ministers with proactive media-handling advice on announcements, visits and speeches. You will set up and manage media facilities, organise interviews, draft sharp reactive statements and brief journalists in order to generate and influence our coverage. You will also play a key role in our Senior Management Team. You will lead a team of press officers on one of our proactive briefs or our busy, reactive Newsdesk. You may also be required to lead our busy planning function, which works closely with No10 to plan our upcoming announcements. We place a huge emphasis on learning & development and have worked hard to develop an inclusive culture where everyone's opinion and insight are treated as important. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Responsibilities Your responsibilities will include, but aren't limited to: Play an active role in the senior management team - thinking about the wellbeing and capability of the whole office, as well as your own team. You will have the confidence to bring your own ideas and challenge others to ensure sound decision-making. Coach your team to bring out the best in their ability and drive their continued development through regular objective setting. Manage a modern media team in developing proactive longer-term handling strategies that set the agenda across the full range of channels, including new media. Provide regular media-handling advice on policy briefs to the Transport Secretary, Ministers, senior officials and colleagues on sensitive, complex and high-profile issues. Develop strong relationships with journalists and brief them confidently and accurately, ensuring your team can do the same. Anticipate and spot breaking news stories and drive your team to issue swift, robust and appropriate responses. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Job Type: Part-time (10-20 hours/week, potential to scale to full-time) Location: Remote (Must overlap with some UK business hours) About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle. About the Company Our client is a fast-scaling international organization operating across multiple countries, focused on building high-performance sales teams and optimizing revenue infrastructure. With a strong growth trajectory and an expanding global footprint, they are investing heavily in revenue operations to build a scalable, automated, and data-driven sales engine. We are seeking a Senior Revenue Operations Manager / Pipedrive Expert to take full ownership of the company's global Pipedrive ecosystem. In this remote sales operations role, you will act as the architect of the revenue engine designing high-converting sales pipelines, implementing automation, integrating key tools, and ensuring flawless CRM performance across multiple international markets. You will work at the intersection of Sales, Marketing, and Operations, serving as the internal CRM specialist and strategic advisor. If you thrive in remote RevOps jobs, love solving API challenges, and enjoy building scalable automation systems, this is an elite-level opportunity. This is not a maintenance role, it is a strategic, high-impact Revenue Operations position where you will architect and continuously optimize the company's global CRM and sales infrastructure. Key Responsibilities Pipedrive Architecture & Management Serve as the primary system administrator for the global Pipedrive instance. Design and optimise logical, high-converting sales processes and pipeline stages. Implement complex customisations (custom fields, filters, reporting views, permissions). Conduct proactive system audits to identify inefficiencies and implement improvements without being prompted. Standardise global CRM structures while accommodating local market variations. Automations & Integrations Build and maintain advanced workflow automations within Pipedrive. Create and manage multi-step automations using Zapier and/or Make. Oversee integrations with tools such as Calendly (bookings), Aircall (VoIP), DocuSign (e-signature), and email marketing platforms. Troubleshoot API connections, resolve sync errors, and maintain data integrity. Ensure seamless data flow across the entire sales and marketing tech stack. Revenue Operations & Strategy Collaborate with country managers to tailor pipelines while preserving global reporting consistency. Own lead flow management - ensuring accurate capture, routing, and assignment of marketing leads. Build and maintain Pipedrive Insights dashboards to track KPIs, sales velocity, and conversion rates. Provide actionable insights to leadership based on CRM data. Marketing & Stakeholder Support Support email campaign setup and CRM audience segmentation. Act as the internal CRM help desk for international sales teams. Document processes through SOPs and Loom walkthroughs. Liaise with external vendors and technology partners for implementation and troubleshooting. Fully fluent in English (written and spoken). 3+ years of hands on Pipedrive administration experience. Deep understanding of CRM architecture, workflows, limitations, and best practices. Proven experience building multi step automations in Zapier (or similar platforms). Experience integrating Aircall, Calendly, DocuSign, and email marketing systems. Strong understanding of Sales Operations and scalable process design. Ability to explain technical systems clearly to non technical stakeholders in a remote environment. Bonus Skills (Nice to Have) Pipedrive Certified Expert status. German language proficiency. Advanced Zapier automation experience. Experience with email marketing integrations and CRM syncing. Basic knowledge of APIs and webhooks. Fully Remote: Work from anywhere Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals
Feb 26, 2026
Full time
Job Type: Part-time (10-20 hours/week, potential to scale to full-time) Location: Remote (Must overlap with some UK business hours) About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle. About the Company Our client is a fast-scaling international organization operating across multiple countries, focused on building high-performance sales teams and optimizing revenue infrastructure. With a strong growth trajectory and an expanding global footprint, they are investing heavily in revenue operations to build a scalable, automated, and data-driven sales engine. We are seeking a Senior Revenue Operations Manager / Pipedrive Expert to take full ownership of the company's global Pipedrive ecosystem. In this remote sales operations role, you will act as the architect of the revenue engine designing high-converting sales pipelines, implementing automation, integrating key tools, and ensuring flawless CRM performance across multiple international markets. You will work at the intersection of Sales, Marketing, and Operations, serving as the internal CRM specialist and strategic advisor. If you thrive in remote RevOps jobs, love solving API challenges, and enjoy building scalable automation systems, this is an elite-level opportunity. This is not a maintenance role, it is a strategic, high-impact Revenue Operations position where you will architect and continuously optimize the company's global CRM and sales infrastructure. Key Responsibilities Pipedrive Architecture & Management Serve as the primary system administrator for the global Pipedrive instance. Design and optimise logical, high-converting sales processes and pipeline stages. Implement complex customisations (custom fields, filters, reporting views, permissions). Conduct proactive system audits to identify inefficiencies and implement improvements without being prompted. Standardise global CRM structures while accommodating local market variations. Automations & Integrations Build and maintain advanced workflow automations within Pipedrive. Create and manage multi-step automations using Zapier and/or Make. Oversee integrations with tools such as Calendly (bookings), Aircall (VoIP), DocuSign (e-signature), and email marketing platforms. Troubleshoot API connections, resolve sync errors, and maintain data integrity. Ensure seamless data flow across the entire sales and marketing tech stack. Revenue Operations & Strategy Collaborate with country managers to tailor pipelines while preserving global reporting consistency. Own lead flow management - ensuring accurate capture, routing, and assignment of marketing leads. Build and maintain Pipedrive Insights dashboards to track KPIs, sales velocity, and conversion rates. Provide actionable insights to leadership based on CRM data. Marketing & Stakeholder Support Support email campaign setup and CRM audience segmentation. Act as the internal CRM help desk for international sales teams. Document processes through SOPs and Loom walkthroughs. Liaise with external vendors and technology partners for implementation and troubleshooting. Fully fluent in English (written and spoken). 3+ years of hands on Pipedrive administration experience. Deep understanding of CRM architecture, workflows, limitations, and best practices. Proven experience building multi step automations in Zapier (or similar platforms). Experience integrating Aircall, Calendly, DocuSign, and email marketing systems. Strong understanding of Sales Operations and scalable process design. Ability to explain technical systems clearly to non technical stakeholders in a remote environment. Bonus Skills (Nice to Have) Pipedrive Certified Expert status. German language proficiency. Advanced Zapier automation experience. Experience with email marketing integrations and CRM syncing. Basic knowledge of APIs and webhooks. Fully Remote: Work from anywhere Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals
We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. The position is offered on a permanent part time basis of 34 hours per week. Working hours would be Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Rydon Maintenance provides hard facilities management services, incorporating planned preventative and reactive maintenance to a variety of clients, predominantly within the healthcare and housing association sectors. Within our healthcare division we look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose. Job Purpose As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met. key responsibilities include; To monitor the outstanding repair calls within the helpdesk. To take calls from general public who are requiring guidance regarding hospital appointments. Planning in daily works for site engineers. To ensure effective communication between our operational team and our client. Ordering of materials required by the engineers, speaking to suppliers and contractors. Provide additional administration and support, where required for other team members and managers. Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern. What we can offer you; Competitive Starting Salary of £22,950 per annum based on part time hours of 34 per week. Holiday Entitlement: 25 days per annum FTE Holiday Purchase Scheme: Buy up to an additional 5 days holiday Pension Scheme: 4% contributory. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Eyecare vouchers and free Flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Opportunities for you to progress your career across the business This is a permanent part time position and working hours are Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Experience Required The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential. Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel. If you have the above experience, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
Feb 26, 2026
Full time
We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. The position is offered on a permanent part time basis of 34 hours per week. Working hours would be Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Rydon Maintenance provides hard facilities management services, incorporating planned preventative and reactive maintenance to a variety of clients, predominantly within the healthcare and housing association sectors. Within our healthcare division we look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose. Job Purpose As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met. key responsibilities include; To monitor the outstanding repair calls within the helpdesk. To take calls from general public who are requiring guidance regarding hospital appointments. Planning in daily works for site engineers. To ensure effective communication between our operational team and our client. Ordering of materials required by the engineers, speaking to suppliers and contractors. Provide additional administration and support, where required for other team members and managers. Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern. What we can offer you; Competitive Starting Salary of £22,950 per annum based on part time hours of 34 per week. Holiday Entitlement: 25 days per annum FTE Holiday Purchase Scheme: Buy up to an additional 5 days holiday Pension Scheme: 4% contributory. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Eyecare vouchers and free Flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Opportunities for you to progress your career across the business This is a permanent part time position and working hours are Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Experience Required The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential. Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel. If you have the above experience, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
Tom Orange Recruitment Ltd
Irchester, Northamptonshire
We are seeking a driven, commercially minded Recruitment Consultant with a strong focus on sales and business development. This role is ideal for someone who thrives in a target-driven environment, enjoys building lasting client relationships, and is motivated by uncapped earning potential. As a Sales-Focused Recruitment Consultant, you will be responsible for generating new business, managing client accounts, and delivering high-quality recruitment solutions. You will act as a trusted advisor to clients while proactively identifying and placing top talent in the market. Key Responsibilities Business Development & Sales Proactively identify and win new business through cold calling, networking, referrals, and market mapping Develop and execute strategic sales plans to grow your client portfolio Build strong, long-term relationships with hiring managers and key decision-makers Attend client meetings, pitch services, and negotiate terms of business Achieve and exceed individual revenue and activity targets Recruitment Delivery Source, screen, and interview candidates using various channels Manage the end-to-end recruitment process from job brief to placement Provide consultative advice to clients on market trends, salary benchmarking, and hiring strategies Maintain strong candidate relationships to build a reliable talent pipeline Account Management Deliver exceptional service to ensure repeat business Upsell and cross-sell additional recruitment services Handle offer negotiations and close placements effectively Key Skills & Experience Proven experience in recruitment, sales, or business development Strong track record of achieving or exceeding targets Confident communicator with excellent negotiation skills Resilient, self-motivated, and highly driven Strong organisational and time management skills Ability to thrive in a fast-paced, competitive environment What We Offer Competitive base salary + uncapped commission Clear progression pathway and career development opportunities Ongoing training and mentorship Incentives, bonuses, and team rewards Supportive and high-performance culture Who This Role Suits This role is ideal for someone who: Enjoys sales and building client relationships Is motivated by financial reward and performance targets Wants autonomy and ownership of their desk Thrives in a competitive, results-driven environment will be looking to progress into a senior consultant or manager role
Feb 26, 2026
Full time
We are seeking a driven, commercially minded Recruitment Consultant with a strong focus on sales and business development. This role is ideal for someone who thrives in a target-driven environment, enjoys building lasting client relationships, and is motivated by uncapped earning potential. As a Sales-Focused Recruitment Consultant, you will be responsible for generating new business, managing client accounts, and delivering high-quality recruitment solutions. You will act as a trusted advisor to clients while proactively identifying and placing top talent in the market. Key Responsibilities Business Development & Sales Proactively identify and win new business through cold calling, networking, referrals, and market mapping Develop and execute strategic sales plans to grow your client portfolio Build strong, long-term relationships with hiring managers and key decision-makers Attend client meetings, pitch services, and negotiate terms of business Achieve and exceed individual revenue and activity targets Recruitment Delivery Source, screen, and interview candidates using various channels Manage the end-to-end recruitment process from job brief to placement Provide consultative advice to clients on market trends, salary benchmarking, and hiring strategies Maintain strong candidate relationships to build a reliable talent pipeline Account Management Deliver exceptional service to ensure repeat business Upsell and cross-sell additional recruitment services Handle offer negotiations and close placements effectively Key Skills & Experience Proven experience in recruitment, sales, or business development Strong track record of achieving or exceeding targets Confident communicator with excellent negotiation skills Resilient, self-motivated, and highly driven Strong organisational and time management skills Ability to thrive in a fast-paced, competitive environment What We Offer Competitive base salary + uncapped commission Clear progression pathway and career development opportunities Ongoing training and mentorship Incentives, bonuses, and team rewards Supportive and high-performance culture Who This Role Suits This role is ideal for someone who: Enjoys sales and building client relationships Is motivated by financial reward and performance targets Wants autonomy and ownership of their desk Thrives in a competitive, results-driven environment will be looking to progress into a senior consultant or manager role
Job Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support click apply for full job details
Feb 26, 2026
Full time
Job Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support click apply for full job details
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity Reporting directly to the Senior Manager, you will be responsible for delivering excellent, high-touch support to our customers, specifically serving as the primary representative of Multiverse for high-value client stakeholders. This is a highly strategic role that requires shifting from a reactive support model to a proactive approach, using data and deep business understanding to drive customer retention and positive sentiment. You are highly customer-centric, possessing the ability to navigate complex internal structures to resolve issues without burdening the client. You are detail-oriented, ensuring robust documentation practices, and are constantly looking for ways to streamline operations, reduce volumes through improved reduction of customer pain points and optimal evolution of SOPs in order to hit and exceed our performance targets. The Role Partner with the Support Manager to build and maintain standard operating procedures and rigorous documentation, ensuring operational continuity and scalability. Manage high-value client escalations and complaints by acting as the primary point of contact for corporate stakeholders, filtering complex internal information into clear, concise external updates. Build strong cross-functional relationships with Customer Success, Delivery, Learning, and Tech teams to efficiently triage queries and hold internal stakeholders accountable for resolution deadlines. Navigate the internal Multiverse organisational structure to identify correct issue owners, prevent delays and ensure a seamless experience for the client. Act as a trusted advisor to clients, fostering relationships that contribute to customer retention and growth. Leverage technical skills, such as AI workflows or advanced data analysis, to streamline operational procedures and identify trends that drive strategic improvements in the learner and client experience. About You 4+ years of experience in customer success or client support, specifically managing corporate stakeholders and turning around negative sentiment. Excellent verbal and written communication skills, with the ability to distill sensitive internal context into clear, appropriate client-facing language. Strong project management abilities to handle competing priorities and hold cross-functional teams accountable for deliverables. A commercial mindset with the ability to leverage data for decision-making, understanding sector-specific needs and focusing on retention-driving metrics. A collaborative team player who fosters a sense of belonging and takes ownership of their own professional development. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - youll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Feb 26, 2026
Full time
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity Reporting directly to the Senior Manager, you will be responsible for delivering excellent, high-touch support to our customers, specifically serving as the primary representative of Multiverse for high-value client stakeholders. This is a highly strategic role that requires shifting from a reactive support model to a proactive approach, using data and deep business understanding to drive customer retention and positive sentiment. You are highly customer-centric, possessing the ability to navigate complex internal structures to resolve issues without burdening the client. You are detail-oriented, ensuring robust documentation practices, and are constantly looking for ways to streamline operations, reduce volumes through improved reduction of customer pain points and optimal evolution of SOPs in order to hit and exceed our performance targets. The Role Partner with the Support Manager to build and maintain standard operating procedures and rigorous documentation, ensuring operational continuity and scalability. Manage high-value client escalations and complaints by acting as the primary point of contact for corporate stakeholders, filtering complex internal information into clear, concise external updates. Build strong cross-functional relationships with Customer Success, Delivery, Learning, and Tech teams to efficiently triage queries and hold internal stakeholders accountable for resolution deadlines. Navigate the internal Multiverse organisational structure to identify correct issue owners, prevent delays and ensure a seamless experience for the client. Act as a trusted advisor to clients, fostering relationships that contribute to customer retention and growth. Leverage technical skills, such as AI workflows or advanced data analysis, to streamline operational procedures and identify trends that drive strategic improvements in the learner and client experience. About You 4+ years of experience in customer success or client support, specifically managing corporate stakeholders and turning around negative sentiment. Excellent verbal and written communication skills, with the ability to distill sensitive internal context into clear, appropriate client-facing language. Strong project management abilities to handle competing priorities and hold cross-functional teams accountable for deliverables. A commercial mindset with the ability to leverage data for decision-making, understanding sector-specific needs and focusing on retention-driving metrics. A collaborative team player who fosters a sense of belonging and takes ownership of their own professional development. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - youll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Feb 26, 2026
Full time
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth Management teams provide a range of services to HSBC customers, supporting key life events, such as saving for university fees, buying a new home to retirement; whilst protecting their family and interests for every eventuality, providing confidence and reassurance.We support every aspect of a customer's financial life, helping them to grow, manage and preserve their wealth and provide a professional service in a world of increasing complexity. This includes a greater range of financial products and solutions, and a better understanding of our customers' affairs. For us, Wealth Management is genuinely a relationship-based service. For our customers, this means a tailored approach, personalised attention and our teams working collaboratively to support their entire life journey. The main purpose of the role of Area Wealth Director is to implement the Wealth strategy and achieve the business objectives. To lead and build the HSBC customer first culture by providing coaching, mentorship, technical expertise and regulatory supervision to a team of Wealth Managers and Analysts. Responsibilities Being accountable for the team's compliance, sales quality, and Professional Standards, acting as the first line of defence to deliver principled business standards in line with all regulatory requirements To influence Partners to maximise Wealth opportunities, with customers being serviced by appropriate advisors in line with the Bank's strategy To manage performance, give timely, specific corrective feedback to improve poor performance and motivational feedback to recognise good performance; assessing the strengths and development needs of others and plan development activities and gain dedication to change Delivering needs-based solutions seeing opportunities and being able to support the time in delivery holistic financial planning for the needs of the clients Manage collaborators - develop and maintain effective relationships with both team members and stakeholders outside of team Qualifications You must be QCF Level 4 qualified with an appropriate qualification that allows advice giving (FCA Activity 4) Candidates must currently be holding Competent Adviser Status (CAS) under onshore UK FCA jurisdiction (i.e. does not include the Channel Islands and Isle of Man) at the point of entering role. If you are currently a Competent Supervisor, you must previously have held Competent Adviser Status (CAS) with the last 5 years and have an unbroken record of assessment and CPD (to maintain that competency) Be able to demonstrate external market awareness to keep up to date with changes in the market conditions, to ensure effective conversations with their team and both internal and external customers in developing and maintaining business Standards Require an understanding of conduct risks and HSBC business standards, allowing you to successfully attain and maintain Professional Standards Have expert knowledge in holistic financial planning and wealth products Be able to encourage others to value the customer and deliver a high quality of service Understand the Wealth & Premier proposition both in terms of servicing and products, and ensures the principles are applied consistently by the team when delivering needs-based solutions Opening up a world of opportunity WM2025 Diversity and Inclusion Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Feb 26, 2026
Full time
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth Management teams provide a range of services to HSBC customers, supporting key life events, such as saving for university fees, buying a new home to retirement; whilst protecting their family and interests for every eventuality, providing confidence and reassurance.We support every aspect of a customer's financial life, helping them to grow, manage and preserve their wealth and provide a professional service in a world of increasing complexity. This includes a greater range of financial products and solutions, and a better understanding of our customers' affairs. For us, Wealth Management is genuinely a relationship-based service. For our customers, this means a tailored approach, personalised attention and our teams working collaboratively to support their entire life journey. The main purpose of the role of Area Wealth Director is to implement the Wealth strategy and achieve the business objectives. To lead and build the HSBC customer first culture by providing coaching, mentorship, technical expertise and regulatory supervision to a team of Wealth Managers and Analysts. Responsibilities Being accountable for the team's compliance, sales quality, and Professional Standards, acting as the first line of defence to deliver principled business standards in line with all regulatory requirements To influence Partners to maximise Wealth opportunities, with customers being serviced by appropriate advisors in line with the Bank's strategy To manage performance, give timely, specific corrective feedback to improve poor performance and motivational feedback to recognise good performance; assessing the strengths and development needs of others and plan development activities and gain dedication to change Delivering needs-based solutions seeing opportunities and being able to support the time in delivery holistic financial planning for the needs of the clients Manage collaborators - develop and maintain effective relationships with both team members and stakeholders outside of team Qualifications You must be QCF Level 4 qualified with an appropriate qualification that allows advice giving (FCA Activity 4) Candidates must currently be holding Competent Adviser Status (CAS) under onshore UK FCA jurisdiction (i.e. does not include the Channel Islands and Isle of Man) at the point of entering role. If you are currently a Competent Supervisor, you must previously have held Competent Adviser Status (CAS) with the last 5 years and have an unbroken record of assessment and CPD (to maintain that competency) Be able to demonstrate external market awareness to keep up to date with changes in the market conditions, to ensure effective conversations with their team and both internal and external customers in developing and maintaining business Standards Require an understanding of conduct risks and HSBC business standards, allowing you to successfully attain and maintain Professional Standards Have expert knowledge in holistic financial planning and wealth products Be able to encourage others to value the customer and deliver a high quality of service Understand the Wealth & Premier proposition both in terms of servicing and products, and ensures the principles are applied consistently by the team when delivering needs-based solutions Opening up a world of opportunity WM2025 Diversity and Inclusion Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Job Title: Industrial Project Engineer Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation in the Engineering Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment. Knauf Insulation is proud to be part of the Knauf Group. To learn more about the business, click here. Can you say 'yes'? Do you enjoy working in a busy engineering environment? Do you have a proactive mind-set and excellent planning skills. Do you enjoy collaborating with different departments? As our Industrial Project Engineer, you will maximise availability of the plant and processes and ensure they operate effectively, efficiently and safely by implementing Capital & Improvement Projects and change throughout the site. What you'll be doing Industrial Project Engineer - Lead end-to-end delivery of CAPEX and improvement projects from concept and feasibility through design, procurement, installation, commissioning and handover. Produce designs, scopes and costed estimates, prepare CAPEX cases and reports, and quantify and track realised benefits. Safety & Compliance - Ensure contractors apply and comply with Company Health, Safety and Environmental policies and procedures, maintaining a safe, secure and legally compliant workplace at all times. Budget Control - Manage and control project expenditure in conjunction with the Engineering Manager to ensure all concepts are delivered within budget and timelines. Continuous Improvement - Actively engaging in plant CI activities, liaise with CI Teams to engage & implement improvement projects around the site. Documentation Management - Use Autodesk Vault and AutoCAD to keep site drawings and records current. Organise, control and share technical files for projects and rebuilds with Site Engineering and Central Engineering, ensuring full compliance with the Management of Change process. What we'd love for you to have: We are interested in you as a person, your attitude, behaviours and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have any of the following - this would be an added advantage: Seasoned Project Engineer with degree or equivalent experience; demonstrable success delivering major industrial projects to time, cost and quality using recognised project management frameworks. Highly tuned people management skills along with strong communication skills. Experienced in the application of Health & Safety procedures with an understanding of the principles of Employment and Safety at Work Legislation & PUWER Regulations. Demonstrable achievements in Continuous Improvement, Change Management disciplines, tools and techniques and evident motivation to impart these to others. Leadership - Apply a leadership style that inspires confidence and commitment across cross-functional work groups and partners, not just within the immediate department. IOSH Safety Qualification or ideally NEBOSH certificate Flexible in terms of break & finish times to suit the needs of the business. Flexible to carry out any task as requested within their capability (training, competence) Data driven & Result focused. Proactive mind-set and excellent planning skills. We'll provide: Enhanced Holiday Pay - 33 days including bank holidays plus the opportunity to purchase more 16 weeks Company Sick Pay after 3 months of service Group Income Protection Enhanced Maternity, Paternity and Adoption packages Life Assurance - 4 x annual salary Defined Contribution Pension Scheme Staff Bonus Scheme Career Progression Routes Employee Assistance Programme through Health Assured Westfield Health Cash Plan Perkbox Access to Costco Membership Wickes Employee Purchase Scheme On site Gyms Wellbeing Initiatives and Mental Health First Aiders Car Salary Sacrifice Scheme Cycle to work scheme On site Car Charging Points What happens next? We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP. Knauf Insulation welcomes applications from everyone and is committed to treating everyone equally, regardless of: age; sex; disability; ethnicity; gender identity; religion/belief; sexual orientation; marriage/civil partnership or pregnancy/maternity. In particular, we encourage applications from people from a minority background or from demographics that are underrepresented in the manufacturing industry. We are a Disability Confident Leader (Level 1) and take care to ensure good EDI (Equality, Diversity & Inclusion) practices in all our operations. If you are invited to an interview, a member of our team will be in touch via email to enquire about any access requirements or reasonable adjustments that we can make for your interview.
Feb 26, 2026
Full time
Job Title: Industrial Project Engineer Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation in the Engineering Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment. Knauf Insulation is proud to be part of the Knauf Group. To learn more about the business, click here. Can you say 'yes'? Do you enjoy working in a busy engineering environment? Do you have a proactive mind-set and excellent planning skills. Do you enjoy collaborating with different departments? As our Industrial Project Engineer, you will maximise availability of the plant and processes and ensure they operate effectively, efficiently and safely by implementing Capital & Improvement Projects and change throughout the site. What you'll be doing Industrial Project Engineer - Lead end-to-end delivery of CAPEX and improvement projects from concept and feasibility through design, procurement, installation, commissioning and handover. Produce designs, scopes and costed estimates, prepare CAPEX cases and reports, and quantify and track realised benefits. Safety & Compliance - Ensure contractors apply and comply with Company Health, Safety and Environmental policies and procedures, maintaining a safe, secure and legally compliant workplace at all times. Budget Control - Manage and control project expenditure in conjunction with the Engineering Manager to ensure all concepts are delivered within budget and timelines. Continuous Improvement - Actively engaging in plant CI activities, liaise with CI Teams to engage & implement improvement projects around the site. Documentation Management - Use Autodesk Vault and AutoCAD to keep site drawings and records current. Organise, control and share technical files for projects and rebuilds with Site Engineering and Central Engineering, ensuring full compliance with the Management of Change process. What we'd love for you to have: We are interested in you as a person, your attitude, behaviours and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have any of the following - this would be an added advantage: Seasoned Project Engineer with degree or equivalent experience; demonstrable success delivering major industrial projects to time, cost and quality using recognised project management frameworks. Highly tuned people management skills along with strong communication skills. Experienced in the application of Health & Safety procedures with an understanding of the principles of Employment and Safety at Work Legislation & PUWER Regulations. Demonstrable achievements in Continuous Improvement, Change Management disciplines, tools and techniques and evident motivation to impart these to others. Leadership - Apply a leadership style that inspires confidence and commitment across cross-functional work groups and partners, not just within the immediate department. IOSH Safety Qualification or ideally NEBOSH certificate Flexible in terms of break & finish times to suit the needs of the business. Flexible to carry out any task as requested within their capability (training, competence) Data driven & Result focused. Proactive mind-set and excellent planning skills. We'll provide: Enhanced Holiday Pay - 33 days including bank holidays plus the opportunity to purchase more 16 weeks Company Sick Pay after 3 months of service Group Income Protection Enhanced Maternity, Paternity and Adoption packages Life Assurance - 4 x annual salary Defined Contribution Pension Scheme Staff Bonus Scheme Career Progression Routes Employee Assistance Programme through Health Assured Westfield Health Cash Plan Perkbox Access to Costco Membership Wickes Employee Purchase Scheme On site Gyms Wellbeing Initiatives and Mental Health First Aiders Car Salary Sacrifice Scheme Cycle to work scheme On site Car Charging Points What happens next? We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP. Knauf Insulation welcomes applications from everyone and is committed to treating everyone equally, regardless of: age; sex; disability; ethnicity; gender identity; religion/belief; sexual orientation; marriage/civil partnership or pregnancy/maternity. In particular, we encourage applications from people from a minority background or from demographics that are underrepresented in the manufacturing industry. We are a Disability Confident Leader (Level 1) and take care to ensure good EDI (Equality, Diversity & Inclusion) practices in all our operations. If you are invited to an interview, a member of our team will be in touch via email to enquire about any access requirements or reasonable adjustments that we can make for your interview.
JOB DESCRIPTION As our new Cashdesk Manager, you'll play a pivotal role in shaping and influencing ways of working in what is one of Genting's leading venues. If you're motivated by impact, influence, and the opportunity to drive meaningful change, we'd love to hear from you. Applicants must have a minimum of 2 years' experience working in a senior cashdesk position with responsibility of overseein click apply for full job details
Feb 25, 2026
Full time
JOB DESCRIPTION As our new Cashdesk Manager, you'll play a pivotal role in shaping and influencing ways of working in what is one of Genting's leading venues. If you're motivated by impact, influence, and the opportunity to drive meaningful change, we'd love to hear from you. Applicants must have a minimum of 2 years' experience working in a senior cashdesk position with responsibility of overseein click apply for full job details
Recruitment Consultant - Industrial Liverpool 27,000 - 29,000 per annum + uncapped commission At Search Recruitment Group, one of the UK's leading recruitment groups, we are expanding our Industrial division in Liverpool and looking for a driven Recruitment Consultants who is ready to grow their career in a fast-paced, high-volume market. You will be joining an established part of the business with long-standing clients, ongoing volume, and real scope to grow your own footprint across the Liverpool. You will have the autonomy to run your desk your own way, while being backed by an experienced Manager and Director who will support your development every step of the way. From day one, you will have access to our award-winning training and development programme, including 1:1 coaching, clear progression pathways, and the tools you need to take your career to the level. What can Search offer you? - Competitive base salary and uncapped commission (up to 35%). - 0% threshold for your first six months. - Autonomy to build and grow your own desk in a high-volume market. - Award-winning training, structured development, and personalised 1:1 coaching. - A supportive, high-performing team with regular incentives, trips, and socials. - Highflyers events from wine and dine experiences to European getaways. - Perkbox benefits, Tusker car scheme, and buy/sell holiday options from day one. What we are looking for: - Previous experience in a sales or target-driven role - Strong business skills with a proactive, confident approach - Someone who enjoys building relationships and delivering a high level of service. - Highly organised, able to manage multiple roles at pace. - Driven, ambitious, and ready to take ownership. What the role involves: - Building relationships with candidates and clients. - B2B outbound callings to develop new business opportunities. - Screening and interview candidates - Writing job adverts and attracting top talent - Managing the full recruitment process from start to finish. - Supporting client accounts and helping fill high-volume, fast-moving roles. - Working towards clear development and earning goals. To find out more, click apply today or contact Isabel Stone for more information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 25, 2026
Full time
Recruitment Consultant - Industrial Liverpool 27,000 - 29,000 per annum + uncapped commission At Search Recruitment Group, one of the UK's leading recruitment groups, we are expanding our Industrial division in Liverpool and looking for a driven Recruitment Consultants who is ready to grow their career in a fast-paced, high-volume market. You will be joining an established part of the business with long-standing clients, ongoing volume, and real scope to grow your own footprint across the Liverpool. You will have the autonomy to run your desk your own way, while being backed by an experienced Manager and Director who will support your development every step of the way. From day one, you will have access to our award-winning training and development programme, including 1:1 coaching, clear progression pathways, and the tools you need to take your career to the level. What can Search offer you? - Competitive base salary and uncapped commission (up to 35%). - 0% threshold for your first six months. - Autonomy to build and grow your own desk in a high-volume market. - Award-winning training, structured development, and personalised 1:1 coaching. - A supportive, high-performing team with regular incentives, trips, and socials. - Highflyers events from wine and dine experiences to European getaways. - Perkbox benefits, Tusker car scheme, and buy/sell holiday options from day one. What we are looking for: - Previous experience in a sales or target-driven role - Strong business skills with a proactive, confident approach - Someone who enjoys building relationships and delivering a high level of service. - Highly organised, able to manage multiple roles at pace. - Driven, ambitious, and ready to take ownership. What the role involves: - Building relationships with candidates and clients. - B2B outbound callings to develop new business opportunities. - Screening and interview candidates - Writing job adverts and attracting top talent - Managing the full recruitment process from start to finish. - Supporting client accounts and helping fill high-volume, fast-moving roles. - Working towards clear development and earning goals. To find out more, click apply today or contact Isabel Stone for more information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
