Job Title: Technical and Compliance Manager Location: Central London Salary: Up to 65,000 + benefits Monday - Friday: 8am - 5pm We are seeking an experienced Technical and Compliance Supervisor to join our dynamic team. This is a fantastic opportunity to play a vital role in maintaining operational excellence and ensuring adherence to industry regulations. Roles & Responsibilities: Operate all building systems competently and efficiently. Operate and monitor the Building Management System (BMS). Issue relevant site permits in accordance with the Safe System of Work. Complete planned preventative maintenance (PPM) and reactive tasks, ensuring the system is updated accordingly. Conduct daily site inspections, addressing or reporting any defects identified via the Landlord/Tenant helpdesk. Procure and order spare parts as required. Prepare and compile monthly reports. Maintain and supervise accurate site records and ensure all document uploads are completed. Ensure timely implementation and accurate recording of statutory inspections, including fire safety and water hygiene records. Manage specialist contractors, monitoring their performance and ensuring compliance with required standards, including conducting internal audits where applicable. Ensure that worksheets from Specialist Service Providers are signed off, work quality is inspected, and recommendations are actioned. Escalate critical incidents, taking responsibility for producing and submitting incident reports within the required timescales in collaboration with the Contract Manager. Team expenses management Risk Management (Health & Safety) What We're Looking For: Proven experience in a technical or compliance-focused role within the building maintenance industry. In-depth knowledge of building systems, including electrical, mechanical, and plumbing infrastructure. Familiarity with health, safety, and environmental regulations (e.g., COSHH, Legionella, Fire Safety). Strong leadership skills with the ability to manage and motivate teams. Excellent organisational and problem-solving abilities. Relevant technical qualifications (e.g., HNC/HND or equivalent in Building Services/engineering, NEBOSH, IOSH, or equivalent). Proficiency in compliance management software and Microsoft Office Suite. If you're ready for a new challenge, please apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jan 31, 2026
Full time
Job Title: Technical and Compliance Manager Location: Central London Salary: Up to 65,000 + benefits Monday - Friday: 8am - 5pm We are seeking an experienced Technical and Compliance Supervisor to join our dynamic team. This is a fantastic opportunity to play a vital role in maintaining operational excellence and ensuring adherence to industry regulations. Roles & Responsibilities: Operate all building systems competently and efficiently. Operate and monitor the Building Management System (BMS). Issue relevant site permits in accordance with the Safe System of Work. Complete planned preventative maintenance (PPM) and reactive tasks, ensuring the system is updated accordingly. Conduct daily site inspections, addressing or reporting any defects identified via the Landlord/Tenant helpdesk. Procure and order spare parts as required. Prepare and compile monthly reports. Maintain and supervise accurate site records and ensure all document uploads are completed. Ensure timely implementation and accurate recording of statutory inspections, including fire safety and water hygiene records. Manage specialist contractors, monitoring their performance and ensuring compliance with required standards, including conducting internal audits where applicable. Ensure that worksheets from Specialist Service Providers are signed off, work quality is inspected, and recommendations are actioned. Escalate critical incidents, taking responsibility for producing and submitting incident reports within the required timescales in collaboration with the Contract Manager. Team expenses management Risk Management (Health & Safety) What We're Looking For: Proven experience in a technical or compliance-focused role within the building maintenance industry. In-depth knowledge of building systems, including electrical, mechanical, and plumbing infrastructure. Familiarity with health, safety, and environmental regulations (e.g., COSHH, Legionella, Fire Safety). Strong leadership skills with the ability to manage and motivate teams. Excellent organisational and problem-solving abilities. Relevant technical qualifications (e.g., HNC/HND or equivalent in Building Services/engineering, NEBOSH, IOSH, or equivalent). Proficiency in compliance management software and Microsoft Office Suite. If you're ready for a new challenge, please apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Service Delivery Manager - Defence Department: IT Location: North East Bristol - with parking Reports to: IT Operations Manager Salary: 54,102 to 67,056, Contract: Permanent/Full-time Are you an experienced Service Delivery Manager with a passion for leading teams, optimising IT services, and driving continual improvement? Our client is looking for a proactive, people-focused leader to head up their General Operations Service Delivery team-someone who thrives in a dynamic environment, can make informed decisions, and is committed to delivering exceptional IT services across the organisation. About the Role As the Service Delivery Manager you will lead and manage our General Operations team within IT, ensuring that services meet the needs of the organisation and support strategic goals. Working closely with colleagues in Cyber Security, Solutions Architecture, Business Systems and Information Governance, you'll play a key role in maintaining optimised, secure and compliant IT services. You will build high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate the IT Service Desk (General Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring seamless integration into operations. Oversee training delivery for new and existing technology services. Ensure future demand is understood and incorporated into capacity planning. Supplier & Third-Party Oversight Conduct and manage internal and third-party service reviews. Monitor third-party performance against contractual obligations. Ensure high standards of security and compliance across services Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum 3 years). Strong communication, influencing and stakeholder management skills. Experience building, managing and developing technical teams. ITIL v4 Foundation qualification. Ability to bridge business, technical and security perspectives. Familiarity with best practice across Microsoft environments. Understanding of common compliance frameworks (e.g. ISO 27001, Cyber Essentials Plus). Vendor and supplier management experience. If you are interested in this role please apply online or for more information please contact me on
Jan 31, 2026
Full time
Service Delivery Manager - Defence Department: IT Location: North East Bristol - with parking Reports to: IT Operations Manager Salary: 54,102 to 67,056, Contract: Permanent/Full-time Are you an experienced Service Delivery Manager with a passion for leading teams, optimising IT services, and driving continual improvement? Our client is looking for a proactive, people-focused leader to head up their General Operations Service Delivery team-someone who thrives in a dynamic environment, can make informed decisions, and is committed to delivering exceptional IT services across the organisation. About the Role As the Service Delivery Manager you will lead and manage our General Operations team within IT, ensuring that services meet the needs of the organisation and support strategic goals. Working closely with colleagues in Cyber Security, Solutions Architecture, Business Systems and Information Governance, you'll play a key role in maintaining optimised, secure and compliant IT services. You will build high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate the IT Service Desk (General Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring seamless integration into operations. Oversee training delivery for new and existing technology services. Ensure future demand is understood and incorporated into capacity planning. Supplier & Third-Party Oversight Conduct and manage internal and third-party service reviews. Monitor third-party performance against contractual obligations. Ensure high standards of security and compliance across services Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum 3 years). Strong communication, influencing and stakeholder management skills. Experience building, managing and developing technical teams. ITIL v4 Foundation qualification. Ability to bridge business, technical and security perspectives. Familiarity with best practice across Microsoft environments. Understanding of common compliance frameworks (e.g. ISO 27001, Cyber Essentials Plus). Vendor and supplier management experience. If you are interested in this role please apply online or for more information please contact me on
Security Coordinator; Rochester; 12 months; £14.55ph paye; Inside IR35 We currently have a vacancy for a Security Coordinator, working for an aerospace and defence client based in Rochester The Security Coordinator will support the Site Security Office and wider Security Function. Working closely with the Security Assistant you will oversee and assist the Security Manager with the day to day running of the Security Office, helping implement all security requirements. You will achieve this by providing administrative support and guidance on all aspects of protective security, vetting and security policy. Core duties Main Security Liaison between the Security Office and Reception New start security liaison (Taleo, recruitment team, Security Watchdog) Leaver security liaison (ensure return of classified equipment/documents, site badge and car pass, etc.) Monitoring help desk calls placed by the team/guards to ensure they are completed. Monitoring of daily Car Park checks/vehicle infringements Sateon: adding of employees to access control doors. issuing of security badges, new starts, contractors, forgotten/lost/damaged/non-functioning badges. Sateon: running system reports for investigations Processing Sateon photo release request forms and emailing of photos in line with GDPR Issuing of long stay parking permits to staff leaving vehicles on site whilst away on business Security Office walk ins, assisting with customers/employees. Updating of clearance records, classified material, contracts and IVCO requests. Approval of Team Centre/Winchill requests. Processing of IVCO inwards/outwards visits. Maintaining and processing of the site Visitor database Receipt and despatch of classified material via the DCS, or other approved courier Destruction of classified material Musters and spot check lead Processing of clearances. Liaising with outside agencies to collate Contractors paperwork and clearances Processing of laptop requests for T3F4 Vetting Lead for ES UK business (including AIRs, CoPC) Processing of access requests for T3F4 Assist on Security investigations Collate and administer new starter paperwork (OSA, Confidentiality Agreements, staff pass, vehicle pass) OH liaison on security related matters Air Cargo Clearance liaison Liaison with Securitas guarding team Area Access audits On site company camera audits FSC company checks Security processing of IT account requests for new starters. Conduct Security briefings when required CCTV operator, to allow assistance during investigations Establishing and enforcing office policies Maintaining a clean and organised office Providing support for Security initiatives Improving communication in the office Administration of the access control system, including issuing security passes. Liaising with Line Managers to ensure equipment, documents, passes and other company assets are returned, as and when required. Processing visitors and contractors via the Visitor system. Advising on vetting: both in-house and NSV. In-house vetting checks to be completed to Cabinet Office BPSS standards. Receipt, despatch and destruction of sensitive material, including spot checks and musters. Knowledge required A good understanding of Office Management principles A good understanding of administration and the office environment An understanding of security issues and how a security team works Good analytical, interpersonal, organisational and communication skills. Basic project management skills Skills required Ability to manage people and resources Flexibility and ability to multi-task Excellent time management skills Ability to utilise computer software used within the office Excellent verbal and written communication skills Ability to work well with others Excellent customer service skills Ability to remain calm under pressure and balance their workload Morson is acting as an employment business in relation to this vacancy
Jan 31, 2026
Contractor
Security Coordinator; Rochester; 12 months; £14.55ph paye; Inside IR35 We currently have a vacancy for a Security Coordinator, working for an aerospace and defence client based in Rochester The Security Coordinator will support the Site Security Office and wider Security Function. Working closely with the Security Assistant you will oversee and assist the Security Manager with the day to day running of the Security Office, helping implement all security requirements. You will achieve this by providing administrative support and guidance on all aspects of protective security, vetting and security policy. Core duties Main Security Liaison between the Security Office and Reception New start security liaison (Taleo, recruitment team, Security Watchdog) Leaver security liaison (ensure return of classified equipment/documents, site badge and car pass, etc.) Monitoring help desk calls placed by the team/guards to ensure they are completed. Monitoring of daily Car Park checks/vehicle infringements Sateon: adding of employees to access control doors. issuing of security badges, new starts, contractors, forgotten/lost/damaged/non-functioning badges. Sateon: running system reports for investigations Processing Sateon photo release request forms and emailing of photos in line with GDPR Issuing of long stay parking permits to staff leaving vehicles on site whilst away on business Security Office walk ins, assisting with customers/employees. Updating of clearance records, classified material, contracts and IVCO requests. Approval of Team Centre/Winchill requests. Processing of IVCO inwards/outwards visits. Maintaining and processing of the site Visitor database Receipt and despatch of classified material via the DCS, or other approved courier Destruction of classified material Musters and spot check lead Processing of clearances. Liaising with outside agencies to collate Contractors paperwork and clearances Processing of laptop requests for T3F4 Vetting Lead for ES UK business (including AIRs, CoPC) Processing of access requests for T3F4 Assist on Security investigations Collate and administer new starter paperwork (OSA, Confidentiality Agreements, staff pass, vehicle pass) OH liaison on security related matters Air Cargo Clearance liaison Liaison with Securitas guarding team Area Access audits On site company camera audits FSC company checks Security processing of IT account requests for new starters. Conduct Security briefings when required CCTV operator, to allow assistance during investigations Establishing and enforcing office policies Maintaining a clean and organised office Providing support for Security initiatives Improving communication in the office Administration of the access control system, including issuing security passes. Liaising with Line Managers to ensure equipment, documents, passes and other company assets are returned, as and when required. Processing visitors and contractors via the Visitor system. Advising on vetting: both in-house and NSV. In-house vetting checks to be completed to Cabinet Office BPSS standards. Receipt, despatch and destruction of sensitive material, including spot checks and musters. Knowledge required A good understanding of Office Management principles A good understanding of administration and the office environment An understanding of security issues and how a security team works Good analytical, interpersonal, organisational and communication skills. Basic project management skills Skills required Ability to manage people and resources Flexibility and ability to multi-task Excellent time management skills Ability to utilise computer software used within the office Excellent verbal and written communication skills Ability to work well with others Excellent customer service skills Ability to remain calm under pressure and balance their workload Morson is acting as an employment business in relation to this vacancy
IT Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based client on a 12 month Fixed Term Contract basis. IT Service Desk Analyst / 1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and click apply for full job details
Jan 30, 2026
Contractor
IT Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based client on a 12 month Fixed Term Contract basis. IT Service Desk Analyst / 1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and click apply for full job details
Kickstart Your Recruitment Career with Tradewind Recruitment in Nottingham Are you intrigued by the dynamic field of recruitment but unsure where to begin? Tradewind Recruitment is your ideal gateway! Based in Nottingham, we invite you to join our renowned Recruitment Consultant development programme, the Impact Academy. Collaborate with a highly experienced and supportive team boasting over 25 years of combined industry expertise. Discover Tradewind Recruitment Tradewind Recruitment is not just a recruitment agency; we are a benchmark of excellence in the education sector. Proudly recognised as a Sunday Times Top 100 company for 5 times and one of the UK's largest teaching agencies, we are committed to investing in our people. Why Choose Tradewind? As a member of our team, you'll enjoy a range of benefits and opportunities: Competitive Salaries: Start with a 28,000- 30,000 base salary and realistic earnings of 35,000 to 40,000 in your first year. Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success. Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With Nottingham's rich cultural heritage and vibrant city life, you can make the most of your free time! Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors having started as Consultants. Introducing the Impact Academy The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. Your Role In your first year, you will: Source and interview candidates for temporary and permanent roles. Craft professional CV profiles for client marketing. Increase candidate placements by working closely with our sales teams. Meet weekly targets and KPIs set in conjunction with your manager. Earn commission at every stage of your progress. Ongoing Support and Mentorship You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Managing Difficult Conversations Customer Service and Time Management Your Path to Success At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, particularly in the education sector. Our investment in the Impact Academy is unmatched. Join a legacy of success, with previous graduates reaching top 10 consultant status within a year of starting in sales. Join Our Team Are you excited about the opportunities? We are currently recruiting for our Nottingham team and are eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in Nottingham.
Jan 30, 2026
Full time
Kickstart Your Recruitment Career with Tradewind Recruitment in Nottingham Are you intrigued by the dynamic field of recruitment but unsure where to begin? Tradewind Recruitment is your ideal gateway! Based in Nottingham, we invite you to join our renowned Recruitment Consultant development programme, the Impact Academy. Collaborate with a highly experienced and supportive team boasting over 25 years of combined industry expertise. Discover Tradewind Recruitment Tradewind Recruitment is not just a recruitment agency; we are a benchmark of excellence in the education sector. Proudly recognised as a Sunday Times Top 100 company for 5 times and one of the UK's largest teaching agencies, we are committed to investing in our people. Why Choose Tradewind? As a member of our team, you'll enjoy a range of benefits and opportunities: Competitive Salaries: Start with a 28,000- 30,000 base salary and realistic earnings of 35,000 to 40,000 in your first year. Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success. Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With Nottingham's rich cultural heritage and vibrant city life, you can make the most of your free time! Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors having started as Consultants. Introducing the Impact Academy The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. Your Role In your first year, you will: Source and interview candidates for temporary and permanent roles. Craft professional CV profiles for client marketing. Increase candidate placements by working closely with our sales teams. Meet weekly targets and KPIs set in conjunction with your manager. Earn commission at every stage of your progress. Ongoing Support and Mentorship You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Managing Difficult Conversations Customer Service and Time Management Your Path to Success At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, particularly in the education sector. Our investment in the Impact Academy is unmatched. Join a legacy of success, with previous graduates reaching top 10 consultant status within a year of starting in sales. Join Our Team Are you excited about the opportunities? We are currently recruiting for our Nottingham team and are eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in Nottingham.
The role: Workplace Experience Manager (WEM) - Client - (url removed) The purpose of our Workplace Experience Manager role is to act as the key catalyst in delivering, as an individual and through their team, an exceptional workplace experience and is focused on the entire workplace journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Developing and driving an enhanced culture of service excellence within the client location in order to enhance the brand to internal and external stakeholders. Monitor successes of the workplace experience and positively shape and adjust to meet the client's needs then proactively anticipate all stages of the customer journey. Ensuring financial and operational commitments are met and exceeded across your building. This role reports into a Contract Manager. Key responsibilities are as follows: To ensure the smooth management of all services within the designated client building and to ensure the Workplace Services teams deal effectively with all business user/client requests and enquiries and exceed expectations in all areas of the client facing operations. Deliver exceptional integrated facilities management service across FoH/Reception and lead the team to collectively; meet and greet, room set-up, replenish consumables, ensure vending is stocked, monitor cleaning standards, reception desk cover over breaks and holidays, escalations to landlord, fire risk assessment reviews, manage waste, ensure fire marshals are in place, car parking - management of client spaces, provide site passes and inductions to colleagues, Wayfinding screens updated, capture faults and log on landlords system and act as a host checking whether colleagues/customers need any help. Provide leadership to ensure that contractual commitments are met and exceeded. An understanding of finance and management of P&L for the operations, ensuring a cost-efficient service in all areas (without impeding the client experience). To work alongside the strategic partners to ensure a comprehensive client experience combined with an enhanced service delivery. To manage and ensure a world-class Front of House service to welcome clients, visitors, colleagues and business partners during the agreed operating hours. To ensure that the hosts are fulfilling their 'floor manager/ambassador' responsibilities; ensuring that internal meeting rooms, printing bays, kitchen & client/colleague areas, bathrooms are fully functioning, clean, tidy and well cared for - consistently across the building. Thereby enabling building users to focus on their core business. To ensure there is a pleasant and positive working environment for the business users with hosts who are available and accessible within the building. To build relationships with Senior clients - staying close to their work-related needs and to arrange meetings as required to showcase new/innovative service improvements. To be proactively visible in all areas of the building (client and colleague space). To communicate effectively and appropriately - using verbal and written channels in both proactive and reactive instances with colleagues, clients the client experience team and all other stakeholders Working with other managers on the account and within your Business Unit to ensure collaborative development of the business, effective teamworking, and best practice ensuring national consistency. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with customer contacts and CFU's. Build a robust succession plan for the building, using management development programmes and local development activities to ensure ready and able candidates are available at all times. Provision of leadership guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Person Specification: Previous facilities management experience, ideally in a customer experience role with events/hospitality experience. Excellent motivational and influencing skills, with high levels or personal integrity. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. High degree and knowledge reference of Health and Safety legislation. Experienced Workplace Experience Manager. Ability to manage conflict and crisis situations effectively with diplomacy and sensitivity. Able to demonstrate an empowering and inspiring leadership style. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
Jan 30, 2026
Full time
The role: Workplace Experience Manager (WEM) - Client - (url removed) The purpose of our Workplace Experience Manager role is to act as the key catalyst in delivering, as an individual and through their team, an exceptional workplace experience and is focused on the entire workplace journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Developing and driving an enhanced culture of service excellence within the client location in order to enhance the brand to internal and external stakeholders. Monitor successes of the workplace experience and positively shape and adjust to meet the client's needs then proactively anticipate all stages of the customer journey. Ensuring financial and operational commitments are met and exceeded across your building. This role reports into a Contract Manager. Key responsibilities are as follows: To ensure the smooth management of all services within the designated client building and to ensure the Workplace Services teams deal effectively with all business user/client requests and enquiries and exceed expectations in all areas of the client facing operations. Deliver exceptional integrated facilities management service across FoH/Reception and lead the team to collectively; meet and greet, room set-up, replenish consumables, ensure vending is stocked, monitor cleaning standards, reception desk cover over breaks and holidays, escalations to landlord, fire risk assessment reviews, manage waste, ensure fire marshals are in place, car parking - management of client spaces, provide site passes and inductions to colleagues, Wayfinding screens updated, capture faults and log on landlords system and act as a host checking whether colleagues/customers need any help. Provide leadership to ensure that contractual commitments are met and exceeded. An understanding of finance and management of P&L for the operations, ensuring a cost-efficient service in all areas (without impeding the client experience). To work alongside the strategic partners to ensure a comprehensive client experience combined with an enhanced service delivery. To manage and ensure a world-class Front of House service to welcome clients, visitors, colleagues and business partners during the agreed operating hours. To ensure that the hosts are fulfilling their 'floor manager/ambassador' responsibilities; ensuring that internal meeting rooms, printing bays, kitchen & client/colleague areas, bathrooms are fully functioning, clean, tidy and well cared for - consistently across the building. Thereby enabling building users to focus on their core business. To ensure there is a pleasant and positive working environment for the business users with hosts who are available and accessible within the building. To build relationships with Senior clients - staying close to their work-related needs and to arrange meetings as required to showcase new/innovative service improvements. To be proactively visible in all areas of the building (client and colleague space). To communicate effectively and appropriately - using verbal and written channels in both proactive and reactive instances with colleagues, clients the client experience team and all other stakeholders Working with other managers on the account and within your Business Unit to ensure collaborative development of the business, effective teamworking, and best practice ensuring national consistency. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with customer contacts and CFU's. Build a robust succession plan for the building, using management development programmes and local development activities to ensure ready and able candidates are available at all times. Provision of leadership guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Person Specification: Previous facilities management experience, ideally in a customer experience role with events/hospitality experience. Excellent motivational and influencing skills, with high levels or personal integrity. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. High degree and knowledge reference of Health and Safety legislation. Experienced Workplace Experience Manager. Ability to manage conflict and crisis situations effectively with diplomacy and sensitivity. Able to demonstrate an empowering and inspiring leadership style. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Newcastle . Role Summary: Job objectives and responsibilities: To provide operational coverage on a shift basis between 07:00 and 19:00 (40 hours per week) This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services and to ensure that each individual business unit and floor is operationally ready. The Workplace Co-ordinator will supplement and support the role of the Regional Workplace Services Manager working collaboratively to engage with the occupants of the demised Deloitte areas to build positive relationships effective interactions and ensure timely resolution for all issues raised. This is a multi-functional role and may include all aspects of support to the business in areas such as front of house activities such as hospitality and reception assistance. The role will also include support in operational tasks such as mail, couriers, printing, binding, on site filing, archive services, logistics, compliance and all aspects of operation. The role may also include some 'basic maintenance tasks', such as the completion of non-technical PPM's. Main duties This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment. These core duties are subject to business needs and include but are not limited to the following responsibilities: To continuously monitor the 'live' condition of the demised Deloitte area and work proactively to address identified issues. To continuously monitor the 'live' condition of the common areas and work proactively to address identified issues. Any building fabric, environment or mechanical/electrical items will be directly reported to the help desk. Liaise daily/regularly with the Helpdesk on issue resolution and pro-actively manage customer expectation Management of on-floor storage, including keys Maintenance/management of signage Reset meeting rooms or Multi-function rooms following use, including ensuring stationery/marker pens are available and white boards/glass boards are clean and clear Support the Deloitte Paper Lite initiative and storage reduction programs offer on-floor scanning and archiving services Ensure Photocopier areas are continuously replenished and the area kept tidy, organised and always available. Manage the document requirements for site including Secure print, ordering of consumables and any scanning, business filing, courier or mail requests Ensure Stationery items are regularly topped up at the designated points. Collect loose items from unused desks and surrounding areas and recycle back through the stationery trays. Ensure a high level of cleaning standard to the floor areas paying particular attention to cleanliness of all work surfaces including tea point areas, via regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals are available at all times on the designated floors. Control the flow of waste from the floor including confidential waste by regularly monitoring the receptacles provided and clearing before they become full. Liaise with the necessary facility provider in good time. Be prepared to receive any request from an occupant and offer a great customer experience by taking ownership of the problem until resolution. Regardless of the request, you are empowered to take action by contacting the relevant facility provider to get the job done. Your job is to keep the customer informed until completion. Assist with collation of monthly management information for all areas of operation. Assist with providing space utilisation information and completing space management checks. Maintain relationships with key customers on site, advise of any issues to manager in the first instance. Management of building services and facilities liaising closely with all service partners. Liaising with contractors/landlords agents on repairs and maintenance issues. Assist ICS colleagues in the delivery of IT services as required. Assist with Health and Safety compliance; this will involve collation of risk assessments, method statements, checklist, insurance certificates and other associated documentation that will demonstrate compliance. Ensure stock control processes are in place. Ensure compliance with all Deloitte ISO accreditations. Assist with the testing of Business Continuity plan and maintaining emergency contacts/key holders etc. Assist the management team as appropriate. Adhere to contractual KPI and SLA's and office SOP's. Training attendance must be complied with when required Required Skills: Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill Acts with honesty and integrity Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Level of Authority The job holder will have the authority to carry out their role on a day to day basis in accordance with all prevailing company policies. The job holder will have authority to incur expenditure and to agree legally binding commitments on behalf of the company but these must be in accordance with the company authorisation limits, which are determined by the Authorisation Register Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Jan 30, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Newcastle . Role Summary: Job objectives and responsibilities: To provide operational coverage on a shift basis between 07:00 and 19:00 (40 hours per week) This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services and to ensure that each individual business unit and floor is operationally ready. The Workplace Co-ordinator will supplement and support the role of the Regional Workplace Services Manager working collaboratively to engage with the occupants of the demised Deloitte areas to build positive relationships effective interactions and ensure timely resolution for all issues raised. This is a multi-functional role and may include all aspects of support to the business in areas such as front of house activities such as hospitality and reception assistance. The role will also include support in operational tasks such as mail, couriers, printing, binding, on site filing, archive services, logistics, compliance and all aspects of operation. The role may also include some 'basic maintenance tasks', such as the completion of non-technical PPM's. Main duties This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment. These core duties are subject to business needs and include but are not limited to the following responsibilities: To continuously monitor the 'live' condition of the demised Deloitte area and work proactively to address identified issues. To continuously monitor the 'live' condition of the common areas and work proactively to address identified issues. Any building fabric, environment or mechanical/electrical items will be directly reported to the help desk. Liaise daily/regularly with the Helpdesk on issue resolution and pro-actively manage customer expectation Management of on-floor storage, including keys Maintenance/management of signage Reset meeting rooms or Multi-function rooms following use, including ensuring stationery/marker pens are available and white boards/glass boards are clean and clear Support the Deloitte Paper Lite initiative and storage reduction programs offer on-floor scanning and archiving services Ensure Photocopier areas are continuously replenished and the area kept tidy, organised and always available. Manage the document requirements for site including Secure print, ordering of consumables and any scanning, business filing, courier or mail requests Ensure Stationery items are regularly topped up at the designated points. Collect loose items from unused desks and surrounding areas and recycle back through the stationery trays. Ensure a high level of cleaning standard to the floor areas paying particular attention to cleanliness of all work surfaces including tea point areas, via regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals are available at all times on the designated floors. Control the flow of waste from the floor including confidential waste by regularly monitoring the receptacles provided and clearing before they become full. Liaise with the necessary facility provider in good time. Be prepared to receive any request from an occupant and offer a great customer experience by taking ownership of the problem until resolution. Regardless of the request, you are empowered to take action by contacting the relevant facility provider to get the job done. Your job is to keep the customer informed until completion. Assist with collation of monthly management information for all areas of operation. Assist with providing space utilisation information and completing space management checks. Maintain relationships with key customers on site, advise of any issues to manager in the first instance. Management of building services and facilities liaising closely with all service partners. Liaising with contractors/landlords agents on repairs and maintenance issues. Assist ICS colleagues in the delivery of IT services as required. Assist with Health and Safety compliance; this will involve collation of risk assessments, method statements, checklist, insurance certificates and other associated documentation that will demonstrate compliance. Ensure stock control processes are in place. Ensure compliance with all Deloitte ISO accreditations. Assist with the testing of Business Continuity plan and maintaining emergency contacts/key holders etc. Assist the management team as appropriate. Adhere to contractual KPI and SLA's and office SOP's. Training attendance must be complied with when required Required Skills: Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill Acts with honesty and integrity Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Level of Authority The job holder will have the authority to carry out their role on a day to day basis in accordance with all prevailing company policies. The job holder will have authority to incur expenditure and to agree legally binding commitments on behalf of the company but these must be in accordance with the company authorisation limits, which are determined by the Authorisation Register Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Berry Recruitment are currently recruiting for Facilities Coordinator in Cantley, Norwich. Your main duties will include Provide a first line contact for internal and external customers/contractors. To manage client platforms to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged. Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications. Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required. Process and job on the in-house finance system (JDE) to enable invoicing and Raising Purchase Orders as and when required. Liaising with Clients to escalate out of line incidents. Administer PPM's and Reactive control to Service Engineers through in-house System and are carried out within one month of the allocated date Monitor email systems and respond accordingly to queries and client requests. Coordinate faults, schedule to engineers, communicate with customers. When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer. Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action. Assist the General Manager to monitor service standards Monitor the active jobs logged on with the helpdesk using Microsoft Teams to communicate Operate and maintain an effective filing system for the department as well as producing reports for all management team when required This is a temporary ongoing position. The working hours are Monday - Friday 07:30-16:00. For further information please contact Ella Callaby at Berry Recruitment Kings Lynn. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jan 30, 2026
Seasonal
Berry Recruitment are currently recruiting for Facilities Coordinator in Cantley, Norwich. Your main duties will include Provide a first line contact for internal and external customers/contractors. To manage client platforms to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged. Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications. Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required. Process and job on the in-house finance system (JDE) to enable invoicing and Raising Purchase Orders as and when required. Liaising with Clients to escalate out of line incidents. Administer PPM's and Reactive control to Service Engineers through in-house System and are carried out within one month of the allocated date Monitor email systems and respond accordingly to queries and client requests. Coordinate faults, schedule to engineers, communicate with customers. When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer. Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action. Assist the General Manager to monitor service standards Monitor the active jobs logged on with the helpdesk using Microsoft Teams to communicate Operate and maintain an effective filing system for the department as well as producing reports for all management team when required This is a temporary ongoing position. The working hours are Monday - Friday 07:30-16:00. For further information please contact Ella Callaby at Berry Recruitment Kings Lynn. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract. This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager. The Fund s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service. You will be part of our Digital team. We re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards. You will be part of a service team who love sharing knowledge and experience. We ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment. The responsibilities of the job include: Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service Proactively sharing learning across digital teams to support continuous improvement Creating service reports for a variety of stakeholders Wider stakeholder engagement and communication Managing service incidents through to resolution Maintaining service documentation and systems Identify service optimisation opportunities, and contribute to the implementation of proposed solutions. Interview Details: Interview Date: Week beginning 10 March 2026 Interview Format : Virtual Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations. We ll talk to you about where you are based and your working pattern if you get the job. If you would like an informal conversation about the role specifically, please contact: Janine Knox. Any questions about the recruitment process, please email the recruitment team. How to apply Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application so you should show how you meet them in your supporting statement. Essential Criteria: Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs. Hands-on experience of leading incident resolution and root cause analysis. Ability to produce service level dashboards, reports, and performance summaries for stakeholders. Experience of working with diverse stakeholders and communicating effectively. Ability to create and maintain accurate service documentation and system records. Knowledge of end-to-end digital platforms (web, mobile, databases etc). Work collaboratively in an agile or fast-paced environment. Desirable Criteria: Experience of manging service helpdesk software Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Jan 30, 2026
Full time
We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract. This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager. The Fund s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service. You will be part of our Digital team. We re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards. You will be part of a service team who love sharing knowledge and experience. We ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment. The responsibilities of the job include: Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service Proactively sharing learning across digital teams to support continuous improvement Creating service reports for a variety of stakeholders Wider stakeholder engagement and communication Managing service incidents through to resolution Maintaining service documentation and systems Identify service optimisation opportunities, and contribute to the implementation of proposed solutions. Interview Details: Interview Date: Week beginning 10 March 2026 Interview Format : Virtual Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations. We ll talk to you about where you are based and your working pattern if you get the job. If you would like an informal conversation about the role specifically, please contact: Janine Knox. Any questions about the recruitment process, please email the recruitment team. How to apply Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application so you should show how you meet them in your supporting statement. Essential Criteria: Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs. Hands-on experience of leading incident resolution and root cause analysis. Ability to produce service level dashboards, reports, and performance summaries for stakeholders. Experience of working with diverse stakeholders and communicating effectively. Ability to create and maintain accurate service documentation and system records. Knowledge of end-to-end digital platforms (web, mobile, databases etc). Work collaboratively in an agile or fast-paced environment. Desirable Criteria: Experience of manging service helpdesk software Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Estates Administrator Hanley - Stoke-on-Trent £25,396 Per Annum (37.5 hours per week) Mon-Fri We are looking for an organised and proactive Estates Administrator to provide high-quality administrative support to our Regional Facilities Managers (RFMs). The purpose of the role is to help ensure our property portfolio is maintained to the highest possible standard, with strong compliance, accurate systems management and effective coordination of contractors and maintenance activity. You will play a key role in keeping our estates operation running smoothly, acting as a central point of contact for maintenance requests, statutory compliance and contractor coordination. Key Responsibilities Work as part of the QFM team, supporting a defined area and helpdesk function Maintain and update QFM to ensure compliance across the group Add, update and manage service schedules for new and existing properties Publish and maintain schedules via the schedule planner Coordinate planned and reactive maintenance through QFM Process site-requested repairs and maintenance tasks Manage and respond to site email requests Log and manage out-of-hours call-outs on QFM Track and chase overdue events and actions Maintain and update the Maintenance Matrix Maintain a database of statutory requirements and compliance records Upload, file and attach certificates and reports to QFM Carry out daily checks of certification and escalate where required Obtain and process contractor quotes for remedial works Support RFMs with administrative duties Attend meetings with RFMs, contractors and suppliers Coordinate contractors and maintenance personnel Set up and maintain lift service agreements and insurance inspections Manage requirements for new maintenance personnel Prepare reports for Estates and Operational teams Process invoice approvals via SAP What We're Looking For Strong administrative experience in estates, facilities, or property services Confident using systems and databases (experience with QFM highly desirable) Excellent organisational and time-management skills Ability to manage multiple tasks and priorities Clear and professional communication skills Confident liaising with contractors and internal stakeholders High attention to detail, particularly around compliance and documentation Desirable: Experience working in a multi-site property portfolio Knowledge of statutory compliance within estates or facilities Experience using SAP or similar finance systems Why Join Us Be part of a professional and supportive Estates team A role with real responsibility and impact across the organisation Exposure to a varied and complex property portfolio Opportunities to develop within facilities and estates management
Jan 30, 2026
Full time
Estates Administrator Hanley - Stoke-on-Trent £25,396 Per Annum (37.5 hours per week) Mon-Fri We are looking for an organised and proactive Estates Administrator to provide high-quality administrative support to our Regional Facilities Managers (RFMs). The purpose of the role is to help ensure our property portfolio is maintained to the highest possible standard, with strong compliance, accurate systems management and effective coordination of contractors and maintenance activity. You will play a key role in keeping our estates operation running smoothly, acting as a central point of contact for maintenance requests, statutory compliance and contractor coordination. Key Responsibilities Work as part of the QFM team, supporting a defined area and helpdesk function Maintain and update QFM to ensure compliance across the group Add, update and manage service schedules for new and existing properties Publish and maintain schedules via the schedule planner Coordinate planned and reactive maintenance through QFM Process site-requested repairs and maintenance tasks Manage and respond to site email requests Log and manage out-of-hours call-outs on QFM Track and chase overdue events and actions Maintain and update the Maintenance Matrix Maintain a database of statutory requirements and compliance records Upload, file and attach certificates and reports to QFM Carry out daily checks of certification and escalate where required Obtain and process contractor quotes for remedial works Support RFMs with administrative duties Attend meetings with RFMs, contractors and suppliers Coordinate contractors and maintenance personnel Set up and maintain lift service agreements and insurance inspections Manage requirements for new maintenance personnel Prepare reports for Estates and Operational teams Process invoice approvals via SAP What We're Looking For Strong administrative experience in estates, facilities, or property services Confident using systems and databases (experience with QFM highly desirable) Excellent organisational and time-management skills Ability to manage multiple tasks and priorities Clear and professional communication skills Confident liaising with contractors and internal stakeholders High attention to detail, particularly around compliance and documentation Desirable: Experience working in a multi-site property portfolio Knowledge of statutory compliance within estates or facilities Experience using SAP or similar finance systems Why Join Us Be part of a professional and supportive Estates team A role with real responsibility and impact across the organisation Exposure to a varied and complex property portfolio Opportunities to develop within facilities and estates management
Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives click apply for full job details
Jan 30, 2026
Full time
Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives click apply for full job details
JOB DESCRIPTION As our new Cashdesk Manager, you'll play a pivotal role in shaping and influencing ways of working in what is one of Genting's leading venues. If you're motivated by impact, influence, and the opportunity to drive meaningful change, we'd love to hear from you. Applicants must have a minimum of 2 years' experience working in a senior cashdesk position with responsibility of overseein click apply for full job details
Jan 30, 2026
Full time
JOB DESCRIPTION As our new Cashdesk Manager, you'll play a pivotal role in shaping and influencing ways of working in what is one of Genting's leading venues. If you're motivated by impact, influence, and the opportunity to drive meaningful change, we'd love to hear from you. Applicants must have a minimum of 2 years' experience working in a senior cashdesk position with responsibility of overseein click apply for full job details
We are working with a global financial institution to recruit a highly motivated PMO Consultant to join a dynamic team supporting the Markets business. This role offers the opportunity to work across a diverse portfolio of programs and projects, contributing to the successful delivery of strategic initiatives within a leading financial institution. Key Responsibilities Support Project Managers in applying enterprise-wide Program and Project Management Policy and Standards across the Markets book of work. Contribute to the design and implementation of Markets-specific project and PMO guidelines. Provide subject matter expertise and guidance on project management best practices. Assist in the PMO delivery of programs and projects across various Markets sales/trading desks and functions including Risk, Legal, Finance, and Compliance. Identify, prioritise, and track risks, issues, and dependencies across projects. Communicate effectively with key stakeholders and project teams to ensure alignment and transparency. Essential criteria Proven experience in PMO or project management roles within financial services, ideally supporting markets or trading functions. Strong understanding of project governance, risk management, and stakeholder engagement. Excellent communication and organisational skills. Ability to work collaboratively in a fast-paced, high-pressure environment. This role will require you to work 3 days per week in the Belfast office, so candidates within Northern Ireland will be given preference, and we would not consider someone relocating for this role.Although the role is initially for a 12-month period, there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 30, 2026
Contractor
We are working with a global financial institution to recruit a highly motivated PMO Consultant to join a dynamic team supporting the Markets business. This role offers the opportunity to work across a diverse portfolio of programs and projects, contributing to the successful delivery of strategic initiatives within a leading financial institution. Key Responsibilities Support Project Managers in applying enterprise-wide Program and Project Management Policy and Standards across the Markets book of work. Contribute to the design and implementation of Markets-specific project and PMO guidelines. Provide subject matter expertise and guidance on project management best practices. Assist in the PMO delivery of programs and projects across various Markets sales/trading desks and functions including Risk, Legal, Finance, and Compliance. Identify, prioritise, and track risks, issues, and dependencies across projects. Communicate effectively with key stakeholders and project teams to ensure alignment and transparency. Essential criteria Proven experience in PMO or project management roles within financial services, ideally supporting markets or trading functions. Strong understanding of project governance, risk management, and stakeholder engagement. Excellent communication and organisational skills. Ability to work collaboratively in a fast-paced, high-pressure environment. This role will require you to work 3 days per week in the Belfast office, so candidates within Northern Ireland will be given preference, and we would not consider someone relocating for this role.Although the role is initially for a 12-month period, there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you ll act as the first and second line of IT support across the business, ensuring the smooth operation of systems and services for all staff. You ll provide comprehensive 1st and 2nd line support, including troubleshooting technical issues, installing hardware and software, managing system administration, and delivering user training. Being based in our London office, you will also be point of contact to provide IT support to the London office. Key Responsibilities: Act as the first point of contact for IT queries, providing effective 1st and 2nd line support. Set up and configure new and replacement hardware. Accurately log service requests and incidents, escalating complex issues when necessary. Deliver IT induction training for new starters. Coordinate equipment dispatch via couriers and manage IT inventory. Collaborate with technical teams to resolve issues efficiently. Manage warranty and support cases with third-party vendors. Maintain mobile phone assets and liaise with external providers. About You: Level 3 qualification (A-Level, NVQ) or equivalent experience in a relevant field. Committed to continuous professional development, with evidence of training or learning activities. Proven experience with helpdesk/service desk systems for logging, tracking, and managing requests. Ability to prioritize and resolve issues efficiently, ensuring excellent service delivery. Why Choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a history dating back to 1791. With over 54,000 homes developed and in-build across 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company deeply rooted in history yet focused on the future creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. What We Offer: Work-Life Balance: 25 days annual leave (increasing with tenure), agile working, discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform. Rewards: Discretionary annual bonus, health cash plan, life insurance. Benefits: Exclusive shopping discounts, contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
Jan 30, 2026
Full time
We re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you ll act as the first and second line of IT support across the business, ensuring the smooth operation of systems and services for all staff. You ll provide comprehensive 1st and 2nd line support, including troubleshooting technical issues, installing hardware and software, managing system administration, and delivering user training. Being based in our London office, you will also be point of contact to provide IT support to the London office. Key Responsibilities: Act as the first point of contact for IT queries, providing effective 1st and 2nd line support. Set up and configure new and replacement hardware. Accurately log service requests and incidents, escalating complex issues when necessary. Deliver IT induction training for new starters. Coordinate equipment dispatch via couriers and manage IT inventory. Collaborate with technical teams to resolve issues efficiently. Manage warranty and support cases with third-party vendors. Maintain mobile phone assets and liaise with external providers. About You: Level 3 qualification (A-Level, NVQ) or equivalent experience in a relevant field. Committed to continuous professional development, with evidence of training or learning activities. Proven experience with helpdesk/service desk systems for logging, tracking, and managing requests. Ability to prioritize and resolve issues efficiently, ensuring excellent service delivery. Why Choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a history dating back to 1791. With over 54,000 homes developed and in-build across 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company deeply rooted in history yet focused on the future creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. What We Offer: Work-Life Balance: 25 days annual leave (increasing with tenure), agile working, discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform. Rewards: Discretionary annual bonus, health cash plan, life insurance. Benefits: Exclusive shopping discounts, contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
Company Overview We are working with one of the UK's most prestigious and well recognised private education establishments who are looking to grow their IT technical team on site in Thorpe! Our client is going through a huge IT transformation and are looking for an individual with experience as an IT Engineer who will sit as their core support service for the organisation! This is an exciting opportunity to join one of the world's leading educational establishments, whilst having the opportunity to grow your technical skills with the latest technologies and working on a range of diverse and exciting technical projects. Position Overview This position will see you join our client's team of talented techies, who love to learn, knowledge share and develop each other's skill set. You will be responsible providing 1st and 2nd line technical support to the organisation. You will face a range of different technical challenges on a daily basis, so this position is perfectly suited to a natural problem solver! You will also have the opportunity to work with the IT Manager and Senior IT Engineers on the delivery on IT projects. This will help you develop your technical skills, whilst also growing your project delivery experience. Our client will also support you with your professional and technical development with mentoring, coaching and specific training courses tailored to you! This is a fantastic opportunity for an IT professional to kick start their career! Key Skills You have experience working in a Service Desk, Technical Support, Helpdesk or similar level experience. You are a natural problem solver and love to take on a range of challenges on a day to day basis. Experience supporting both Windows and MacOS based operating systems. A good understanding and experience working with tools such as Google Apps or Office 365 A good understanding and experience working with Active Directory You can demonstrate good prioritisation and time management in a busy working environment You can demonstrate a resourcefulness attitude when faced with new challenges and problems you have not faced before You want to work in a collaborative environment where you can share ideas with team members. You can demonstrate a passion for learning and always wanting to continuously develop your technical and personal skills. Ready to Apply? This is an exciting opportunity to join a well know establishment, which offers a great technical challenge along with other great perks such as free lunch, dental care, private medical care and additional benefits on top! Ready to apply? Then why are you still reading?! APPLY NOW
Jan 30, 2026
Full time
Company Overview We are working with one of the UK's most prestigious and well recognised private education establishments who are looking to grow their IT technical team on site in Thorpe! Our client is going through a huge IT transformation and are looking for an individual with experience as an IT Engineer who will sit as their core support service for the organisation! This is an exciting opportunity to join one of the world's leading educational establishments, whilst having the opportunity to grow your technical skills with the latest technologies and working on a range of diverse and exciting technical projects. Position Overview This position will see you join our client's team of talented techies, who love to learn, knowledge share and develop each other's skill set. You will be responsible providing 1st and 2nd line technical support to the organisation. You will face a range of different technical challenges on a daily basis, so this position is perfectly suited to a natural problem solver! You will also have the opportunity to work with the IT Manager and Senior IT Engineers on the delivery on IT projects. This will help you develop your technical skills, whilst also growing your project delivery experience. Our client will also support you with your professional and technical development with mentoring, coaching and specific training courses tailored to you! This is a fantastic opportunity for an IT professional to kick start their career! Key Skills You have experience working in a Service Desk, Technical Support, Helpdesk or similar level experience. You are a natural problem solver and love to take on a range of challenges on a day to day basis. Experience supporting both Windows and MacOS based operating systems. A good understanding and experience working with tools such as Google Apps or Office 365 A good understanding and experience working with Active Directory You can demonstrate good prioritisation and time management in a busy working environment You can demonstrate a resourcefulness attitude when faced with new challenges and problems you have not faced before You want to work in a collaborative environment where you can share ideas with team members. You can demonstrate a passion for learning and always wanting to continuously develop your technical and personal skills. Ready to Apply? This is an exciting opportunity to join a well know establishment, which offers a great technical challenge along with other great perks such as free lunch, dental care, private medical care and additional benefits on top! Ready to apply? Then why are you still reading?! APPLY NOW
Company Overview We are working with one of the UK's most prestigious and well recognised private education establishments who are looking to grow their IT technical team on site in Thorpe! Our client is going through a huge IT transformation and are looking for an individual with experience as an IT Engineer who will sit as their core support service for the organisation! This is an exciting opportunity to join one of the world's leading educational establishments, whilst having the opportunity to grow your technical skills with the latest technologies and working on a range of diverse and exciting technical projects. Position Overview This position will see you join our client's team of talented techies, who love to learn, knowledge share and develop each other's skill set. You will be responsible providing 1st and 2nd line technical support to the organisation. You will face a range of different technical challenges on a daily basis, so this position is perfectly suited to a natural problem solver! You will also have the opportunity to work with the IT Manager and Senior IT Engineers on the delivery on IT projects. This will help you develop your technical skills, whilst also growing your project delivery experience. Our client will also support you with your professional and technical development with mentoring, coaching and specific training courses tailored to you! This is a fantastic opportunity for an IT professional to kick start their career! Key Skills You have experience working in a Service Desk, Technical Support, Helpdesk or similar level experience. You are a natural problem solver and love to take on a range of challenges on a day to day basis. Experience supporting both Windows and MacOS based operating systems. A good understanding and experience working with tools such as Google Apps or Office 365 A good understanding and experience working with Active Directory You can demonstrate good prioritisation and time management in a busy working environment You can demonstrate a resourcefulness attitude when faced with new challenges and problems you have not faced before You want to work in a collaborative environment where you can share ideas with team members. You can demonstrate a passion for learning and always wanting to continuously develop your technical and personal skills. Ready to Apply? This is an exciting opportunity to join a well know establishment, which offers a great technical challenge along with other great perks such as free lunch, dental care, private medical care and additional benefits on top! Ready to apply? Then why are you still reading?! APPLY NOW
Jan 30, 2026
Full time
Company Overview We are working with one of the UK's most prestigious and well recognised private education establishments who are looking to grow their IT technical team on site in Thorpe! Our client is going through a huge IT transformation and are looking for an individual with experience as an IT Engineer who will sit as their core support service for the organisation! This is an exciting opportunity to join one of the world's leading educational establishments, whilst having the opportunity to grow your technical skills with the latest technologies and working on a range of diverse and exciting technical projects. Position Overview This position will see you join our client's team of talented techies, who love to learn, knowledge share and develop each other's skill set. You will be responsible providing 1st and 2nd line technical support to the organisation. You will face a range of different technical challenges on a daily basis, so this position is perfectly suited to a natural problem solver! You will also have the opportunity to work with the IT Manager and Senior IT Engineers on the delivery on IT projects. This will help you develop your technical skills, whilst also growing your project delivery experience. Our client will also support you with your professional and technical development with mentoring, coaching and specific training courses tailored to you! This is a fantastic opportunity for an IT professional to kick start their career! Key Skills You have experience working in a Service Desk, Technical Support, Helpdesk or similar level experience. You are a natural problem solver and love to take on a range of challenges on a day to day basis. Experience supporting both Windows and MacOS based operating systems. A good understanding and experience working with tools such as Google Apps or Office 365 A good understanding and experience working with Active Directory You can demonstrate good prioritisation and time management in a busy working environment You can demonstrate a resourcefulness attitude when faced with new challenges and problems you have not faced before You want to work in a collaborative environment where you can share ideas with team members. You can demonstrate a passion for learning and always wanting to continuously develop your technical and personal skills. Ready to Apply? This is an exciting opportunity to join a well know establishment, which offers a great technical challenge along with other great perks such as free lunch, dental care, private medical care and additional benefits on top! Ready to apply? Then why are you still reading?! APPLY NOW
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and maintain successful, long-term relationships with as well as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met Develop and maintain continuous service improvement plans. Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of ITIL processes Experience working with Microsoft technologies Benefits include: Pension Scheme Hybrid working Company Bonus Travel Benefits
Jan 30, 2026
Full time
One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and maintain successful, long-term relationships with as well as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met Develop and maintain continuous service improvement plans. Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of ITIL processes Experience working with Microsoft technologies Benefits include: Pension Scheme Hybrid working Company Bonus Travel Benefits
Regional Service Delivery Manager - Multi-Site IT Leadership Woking / Addlestone / Basingstoke Corridor 47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one? Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools? This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward. In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools. The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive. The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalations The person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management is essential Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jan 30, 2026
Full time
Regional Service Delivery Manager - Multi-Site IT Leadership Woking / Addlestone / Basingstoke Corridor 47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one? Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools? This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward. In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools. The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive. The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalations The person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management is essential Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Head of Infrastructure Midlands National travel required Up to 90k Current hands on technical ability, Experience with high growth and acquisitions is highly desirable. Microsoft365, Azure, InTune, Hybrid Cloud Benefits: 25 days holiday plus bank Car allowance Annual bonus scheme Role: I am recruiting for a Head of Infrastructure position that will require travel to various UK sites, so ideally you will live around the Midlands, but various locations within the UK will be considered. You will initially be required to travel more frequently for the first few months and once settled in role there will be an expectation of a minimum of 3 days in office or travelling per week. This role is diverse and will require up to date hands on technical experience as well as strategic leadership responsibilities. The company is expanding at pace, so any experience you have with mergers and acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving license is required. You will travel as needed to various sites across the business. You will act as the primary technical authority and provide clear instruction to your reports as well as stakeholders, ensuring that standards are met and upheld throughout the business. They currently outsource a lot of helpdesk support to MSP partners. You should feel equally comfortable whether presenting to high level board members or speaking to a third partner first line support technician. I am looking for demonstrable senior leadership experience within a high growth company coupled with current hands on infrastructure experience to muck in and do it yourself, if and when needed. Technology stack: Hybrid environment Microsoft365 Microsoft InTune Azure Experience needed: Managing Hybrid Cloud and On Prem environments Management of third party vendors and MSPs. Networking Cyber Security Identity Access Management Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement Infrastructure across the business Post Acquisition Integration, ensuring operational resilience at all times. This post requires a full UK driving license. This is an urgent vacancy, please apply quoting reference AR(phone number removed) in order to be considered. Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jan 30, 2026
Full time
Head of Infrastructure Midlands National travel required Up to 90k Current hands on technical ability, Experience with high growth and acquisitions is highly desirable. Microsoft365, Azure, InTune, Hybrid Cloud Benefits: 25 days holiday plus bank Car allowance Annual bonus scheme Role: I am recruiting for a Head of Infrastructure position that will require travel to various UK sites, so ideally you will live around the Midlands, but various locations within the UK will be considered. You will initially be required to travel more frequently for the first few months and once settled in role there will be an expectation of a minimum of 3 days in office or travelling per week. This role is diverse and will require up to date hands on technical experience as well as strategic leadership responsibilities. The company is expanding at pace, so any experience you have with mergers and acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving license is required. You will travel as needed to various sites across the business. You will act as the primary technical authority and provide clear instruction to your reports as well as stakeholders, ensuring that standards are met and upheld throughout the business. They currently outsource a lot of helpdesk support to MSP partners. You should feel equally comfortable whether presenting to high level board members or speaking to a third partner first line support technician. I am looking for demonstrable senior leadership experience within a high growth company coupled with current hands on infrastructure experience to muck in and do it yourself, if and when needed. Technology stack: Hybrid environment Microsoft365 Microsoft InTune Azure Experience needed: Managing Hybrid Cloud and On Prem environments Management of third party vendors and MSPs. Networking Cyber Security Identity Access Management Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement Infrastructure across the business Post Acquisition Integration, ensuring operational resilience at all times. This post requires a full UK driving license. This is an urgent vacancy, please apply quoting reference AR(phone number removed) in order to be considered. Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We're looking for an IT Technician to join a well-established professional services business and support their team across 2 sites locally. This is a stable, well-established business with a reputation for looking after its people the kind of place where colleagues are friendly, turnover is low, and your contribution is noticed. If you're at your happiest solving problems, setting people up properly, and making technology feel effortless for everyone else, this is a role where you'll be genuinely appreciated. What you'll be doing Reporting to the IT Manager, you'll be the first point of contact for day-to-day IT support, keeping downtime low and confidence high whether it's a printer, laptop, telephone systems, or a new starter needing a smooth first day. You'll support around 50 users across two nearby sites, with a supportive IT Manager and an external IT support partner alongside you - Key responsibilities include: Supporting PCs/laptops, printers, email, Microsoft 365, Teams/telephony and Wi-Fi Managing tickets, prioritising by business impact, and resolving issues quickly Setting up and maintaining meeting room equipment day-to-day Training and support for staff: inductions, new equipment, and new software (1-2-1 or classroom) Supporting security and compliance processes as part of everyday IT Assisting with system work and continuous improvements as technology evolves Supporting key business software (including SOS and Redbrack) and helping users adopt good practice What we're looking for This role will suit someone practical, calm, and confident happy to be visible around the office, comfortable helping non-technical users, and keen to keep learning. You'll need: A driving licence and willingness to travel between 2 offices Hands-on IT support experience across hardware, desktops/laptops and core systems Experience within an IT Support, IT Technician or IT Service Desk role Great communication skills you're patient, clear, and enjoy helping others learn Role details Salary: £30,000 - £35,000 Location: Stafford Hours: 9:00-17:00, Mon-Fri (flexibility on start/finish times where needed) Holiday: 34 days including bank holidays + Christmas shutdown + birthday day off (in your birthday month) + service day Pension: 4% employer contribution
Jan 30, 2026
Full time
We're looking for an IT Technician to join a well-established professional services business and support their team across 2 sites locally. This is a stable, well-established business with a reputation for looking after its people the kind of place where colleagues are friendly, turnover is low, and your contribution is noticed. If you're at your happiest solving problems, setting people up properly, and making technology feel effortless for everyone else, this is a role where you'll be genuinely appreciated. What you'll be doing Reporting to the IT Manager, you'll be the first point of contact for day-to-day IT support, keeping downtime low and confidence high whether it's a printer, laptop, telephone systems, or a new starter needing a smooth first day. You'll support around 50 users across two nearby sites, with a supportive IT Manager and an external IT support partner alongside you - Key responsibilities include: Supporting PCs/laptops, printers, email, Microsoft 365, Teams/telephony and Wi-Fi Managing tickets, prioritising by business impact, and resolving issues quickly Setting up and maintaining meeting room equipment day-to-day Training and support for staff: inductions, new equipment, and new software (1-2-1 or classroom) Supporting security and compliance processes as part of everyday IT Assisting with system work and continuous improvements as technology evolves Supporting key business software (including SOS and Redbrack) and helping users adopt good practice What we're looking for This role will suit someone practical, calm, and confident happy to be visible around the office, comfortable helping non-technical users, and keen to keep learning. You'll need: A driving licence and willingness to travel between 2 offices Hands-on IT support experience across hardware, desktops/laptops and core systems Experience within an IT Support, IT Technician or IT Service Desk role Great communication skills you're patient, clear, and enjoy helping others learn Role details Salary: £30,000 - £35,000 Location: Stafford Hours: 9:00-17:00, Mon-Fri (flexibility on start/finish times where needed) Holiday: 34 days including bank holidays + Christmas shutdown + birthday day off (in your birthday month) + service day Pension: 4% employer contribution
