Bridge Technology Partners - Service Desk Manager Location: Hybrid - 2-3 days per week in the Norfolk region Salary: £45,000-£50,000 per annum Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards click apply for full job details
Nov 29, 2025
Full time
Bridge Technology Partners - Service Desk Manager Location: Hybrid - 2-3 days per week in the Norfolk region Salary: £45,000-£50,000 per annum Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards click apply for full job details
New Logo Sales Manager / People & Business Development Manager IT Services SaaS UK Full-time Fully Remote Up to £70,000 base + £120,000 OTE year 1 (Uncapped) About Us Were a fast-growing SaaS provider helping IT service teams simplify how they work. Our purpose is simple: helping IT Service Desks help everyone else click apply for full job details
Nov 28, 2025
Full time
New Logo Sales Manager / People & Business Development Manager IT Services SaaS UK Full-time Fully Remote Up to £70,000 base + £120,000 OTE year 1 (Uncapped) About Us Were a fast-growing SaaS provider helping IT service teams simplify how they work. Our purpose is simple: helping IT Service Desks help everyone else click apply for full job details
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Peat + Mourne & Gullion Project Coordinator Job Summary You will be responsible for planning, developing and implementing the portfolio of project actions for the Mournes and Slieve Gullion s PEAT+ project. You will guide and lead a dedicated team in the delivery of research, data collection, data analysis, development of peatland restoration management and restoration plans in the Eastern Mournes and Slieve Gullion Special Areas of Conservation (SAC). You will lead the team in the issuing of tenders for the delivery works across both sites. provide work based guidance for the Newry Mourne and Down District Council (NMDCC) AONB-Geo Park Officer in the delivery of peatland projects and a wildfire management plan for Slieve Gullion. liaise across all programme partners and report regularly to the Ulster Wildlife (UW) Programme Manager for all aspects of reporting, to enable UW s effective and timely reporting and funding claims to the Special EU Programmes Body (SEUPB). maintain, regular and efficient communications with all relevant Mourne Heritage Trust (MHT) staff including Countryside Services, Corporate, Financial and HR. Set up and facilitate Mourne/Gullion project steering group. Salary: PO1 NJC Pts 27-30; £38,220 £40,777 gross per annum. Contributory pension with employer's pension contribution 5% per annum Appointment will be made at the first point of the scale. Hours: Full-time hours 37.5 hours per week, Monday to Friday Will require some weekend and evening work. Location: Based at Mourne Heritage Trust (MHT) offices, 19 Causeway Road, Newcastle with hot desk access at other locations, and hybrid working by agreement. Occasional travel throughout the UK and Ireland will be required. Contract: Fixed Term Contract to 31st March 2029, unless SEUPB extension is approved or continued funding becomes available. This post is subject to a 6-month probationary period Secondment can be considered The PEAT+ project is led by Ulster Wildlife and is supported by PEACEPLUS, a programme managed by the Special EU Programmes Body (SEUPB). For more information or to request an application pack, please email mht(AT)mourne.co.uk . TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Nov 28, 2025
Contractor
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Peat + Mourne & Gullion Project Coordinator Job Summary You will be responsible for planning, developing and implementing the portfolio of project actions for the Mournes and Slieve Gullion s PEAT+ project. You will guide and lead a dedicated team in the delivery of research, data collection, data analysis, development of peatland restoration management and restoration plans in the Eastern Mournes and Slieve Gullion Special Areas of Conservation (SAC). You will lead the team in the issuing of tenders for the delivery works across both sites. provide work based guidance for the Newry Mourne and Down District Council (NMDCC) AONB-Geo Park Officer in the delivery of peatland projects and a wildfire management plan for Slieve Gullion. liaise across all programme partners and report regularly to the Ulster Wildlife (UW) Programme Manager for all aspects of reporting, to enable UW s effective and timely reporting and funding claims to the Special EU Programmes Body (SEUPB). maintain, regular and efficient communications with all relevant Mourne Heritage Trust (MHT) staff including Countryside Services, Corporate, Financial and HR. Set up and facilitate Mourne/Gullion project steering group. Salary: PO1 NJC Pts 27-30; £38,220 £40,777 gross per annum. Contributory pension with employer's pension contribution 5% per annum Appointment will be made at the first point of the scale. Hours: Full-time hours 37.5 hours per week, Monday to Friday Will require some weekend and evening work. Location: Based at Mourne Heritage Trust (MHT) offices, 19 Causeway Road, Newcastle with hot desk access at other locations, and hybrid working by agreement. Occasional travel throughout the UK and Ireland will be required. Contract: Fixed Term Contract to 31st March 2029, unless SEUPB extension is approved or continued funding becomes available. This post is subject to a 6-month probationary period Secondment can be considered The PEAT+ project is led by Ulster Wildlife and is supported by PEACEPLUS, a programme managed by the Special EU Programmes Body (SEUPB). For more information or to request an application pack, please email mht(AT)mourne.co.uk . TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
What You'll Be Doing Leading the Sales Desk Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support Maximi click apply for full job details
Nov 26, 2025
Full time
What You'll Be Doing Leading the Sales Desk Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support Maximi click apply for full job details
Job Description Key Responsibilities: Customer Service : Be the go-to contact for resolving payroll and pension queries, ensuring our Helpdesk is accessible and queries are answered within SLAs. Payroll & Pension Processing : Process payroll adjustments and pension activities on time and in line with regulations. Collaborate with managers to resolve issues affecting pay and pensions. Regulatory Compliance : Provide guidance on statutory payroll matters and ensure compliance with all applicable employment and tax legislation. Teamwork : Collaborate across teams, building strong relationships to support the delivery of the "pay right first time" objective. Be a key part of the Payroll & Pensions team, working cross-functionally to meet the needs of the business. Essential Skills & Experience: Educational Qualifications : 5 GCSEs (A -C) including Mathematics. Proficient in Microsoft Office. Experience & Expertise : In-depth payroll and pensions knowledge, with understanding of applicable legislation. Strong customer service skills with the ability to resolve complex queries. Excellent communication skills (both written and verbal). Attention to detail and ability to work with high accuracy under tight deadlines. Desirable Qualifications & Experience: CIPP Qualification or willingness to work towards it. Payroll Technician Certificate Level 3 and/or Foundation Degree Access Course . Experience with payroll and pensions processing in an operational setting. What We Offer: Competitive salary and benefits package. A collaborative and supportive work environment. Opportunities for professional development and growth. A chance to make a real impact in a meaningful organization that supports individuals with complex needs. Ready to Join Lifeways? If you're passionate about payroll and pensions and want to be part of a team dedicated to delivering excellence, apply now! Help us ensure our employees are paid accurately and on time, every time. Apply Today! Lifeways Group is an equal opportunities employer and is committed to creating a diverse environment. We welcome applications from all qualified candidates.
Nov 25, 2025
Full time
Job Description Key Responsibilities: Customer Service : Be the go-to contact for resolving payroll and pension queries, ensuring our Helpdesk is accessible and queries are answered within SLAs. Payroll & Pension Processing : Process payroll adjustments and pension activities on time and in line with regulations. Collaborate with managers to resolve issues affecting pay and pensions. Regulatory Compliance : Provide guidance on statutory payroll matters and ensure compliance with all applicable employment and tax legislation. Teamwork : Collaborate across teams, building strong relationships to support the delivery of the "pay right first time" objective. Be a key part of the Payroll & Pensions team, working cross-functionally to meet the needs of the business. Essential Skills & Experience: Educational Qualifications : 5 GCSEs (A -C) including Mathematics. Proficient in Microsoft Office. Experience & Expertise : In-depth payroll and pensions knowledge, with understanding of applicable legislation. Strong customer service skills with the ability to resolve complex queries. Excellent communication skills (both written and verbal). Attention to detail and ability to work with high accuracy under tight deadlines. Desirable Qualifications & Experience: CIPP Qualification or willingness to work towards it. Payroll Technician Certificate Level 3 and/or Foundation Degree Access Course . Experience with payroll and pensions processing in an operational setting. What We Offer: Competitive salary and benefits package. A collaborative and supportive work environment. Opportunities for professional development and growth. A chance to make a real impact in a meaningful organization that supports individuals with complex needs. Ready to Join Lifeways? If you're passionate about payroll and pensions and want to be part of a team dedicated to delivering excellence, apply now! Help us ensure our employees are paid accurately and on time, every time. Apply Today! Lifeways Group is an equal opportunities employer and is committed to creating a diverse environment. We welcome applications from all qualified candidates.
Senior Service Desk Analyst - 33,000/ 35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence. Duties/Areas of Responsibility Provide desktop, server and Cloud support to clients Diagnose and resolve technical issues within SLAs Act as a point of escalation for Service Desk Analysts Escalate IT issues to the Senior Engineers where necessary Mentoring junior engineers Firewall/Network/Wi-Fi installs Dealing with WAN, remote connectivity, VOIP systems, VPNs and network security Onboarding of new clients Producing reports and proposals for clients Undertake medium-sized IT projects Installations of hardware on site Ensuring all client's technical information is documented and up to date Highlighting of any areas where replacement equipment is needed Other: Excellent phone manner and customer service skills Being part of a rota to be onsite in a local school. Work extra hours to meet deadlines, as required Excellent team player by providing assistance and support to colleagues Outstanding communication with the team and clients Ensure that the highest level of customer service is provided to all client The Package: If successful our client is offering a salary of 33,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this senior service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Nov 21, 2025
Full time
Senior Service Desk Analyst - 33,000/ 35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence. Duties/Areas of Responsibility Provide desktop, server and Cloud support to clients Diagnose and resolve technical issues within SLAs Act as a point of escalation for Service Desk Analysts Escalate IT issues to the Senior Engineers where necessary Mentoring junior engineers Firewall/Network/Wi-Fi installs Dealing with WAN, remote connectivity, VOIP systems, VPNs and network security Onboarding of new clients Producing reports and proposals for clients Undertake medium-sized IT projects Installations of hardware on site Ensuring all client's technical information is documented and up to date Highlighting of any areas where replacement equipment is needed Other: Excellent phone manner and customer service skills Being part of a rota to be onsite in a local school. Work extra hours to meet deadlines, as required Excellent team player by providing assistance and support to colleagues Outstanding communication with the team and clients Ensure that the highest level of customer service is provided to all client The Package: If successful our client is offering a salary of 33,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this senior service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Sales Manager - Join a Leading Family-Led Office Furniture Manufacturer £45,000 (neogiable) + Bonus An exciting opportunity has arisen for an experienced Sales Manager to join a well-established UK office furniture manufacturer. This family-led business is renowned for delivering high-quality seating, desking, storage, acoustic solutions, and reupholstery services, with a strong focus on exceptional click apply for full job details
Nov 19, 2025
Full time
Sales Manager - Join a Leading Family-Led Office Furniture Manufacturer £45,000 (neogiable) + Bonus An exciting opportunity has arisen for an experienced Sales Manager to join a well-established UK office furniture manufacturer. This family-led business is renowned for delivering high-quality seating, desking, storage, acoustic solutions, and reupholstery services, with a strong focus on exceptional click apply for full job details
Step into a rewarding permanent role offering a supportive working environment, hybrid working, and the opportunity to take ownership of a busy helpdesk within a commercial property environment. This Helpdesk Manager position allows you to make a real impact, manage multiple sites, and ensure excellent service delivery, all while working in a flexible environment that values your contribution and supports your professional development. You'll be joining a committed and professional team in Birmingham, known for delivering excellent services and maintaining strong client relationships. With a hybrid arrangement of 4 days in the office and 1 day working from home, this Helpdesk Manager role offers a healthy work-life balance while giving you responsibility and autonomy over day-to-day helpdesk operations. We'd love to hear from anyone with experience on a service desk or in maintenance coordination, who is ready to hit the ground running and take ownership of this dynamic Helpdesk Manager role. In this position, you will be: Taking all inbound maintenance request calls via email or phone Maintaining a high degree of customer service for all support queries Logging all calls on the system and maintaining full documentation Allocating service requests to the dedicated service provider Monitoring supplier performance against agreed SLA's and reporting using KPI's Communicating with and chasing service providers for updates Updating relevant documentation with precise notes Passing end-of-day notes to the out-of-hours team Handling complaints regarding call outs Extracting monthly maintenance details and cross-referencing them against schedules Assessing contractor competency and reviewing H&S arrangements Raising purchase orders to be assigned to contractors We'd love to speak to anyone who has: Experience on a service desk or in a service/maintenance environment Strong time management skills, with the ability to prioritise workloads Excellent communication skills: written, verbal, report writing, and presenting Proficiency in Microsoft 365 and CAFM systems Strong planning, organisational, and delegation skills Experience building and maintaining professional relationships with clients, contractors, and customers Self-motivation and the ability to work independently and as part of a team Competence in end-point management Ability to lead by example, share expertise, and act with integrity Analytical skills to evaluate the wider implications of solutions or processes Experience in incident and service request management This role is offering the following benefits: Permanent contract 37 hours per week (Monday - Friday, 9am - 5:30pm) Hybrid working; likely 4 days in the office, 1 day at home Supportive working environment with opportunities to take ownership of your role Salary: 29,000 per annum Travel & Location This role is based in Birmingham, Newhall Street. Excellent transport links and hybrid working make it easy to balance meaningful work with lifestyle. Additional Details Team Management: No direct reports Specific Project: Helpdesk management with a new system implementation Expected Start Date: ASAP Interview Availability: ASAP If this Helpdesk Manager role sounds like your next step, apply now or contact Tiyana at (url removed)
Nov 12, 2025
Full time
Step into a rewarding permanent role offering a supportive working environment, hybrid working, and the opportunity to take ownership of a busy helpdesk within a commercial property environment. This Helpdesk Manager position allows you to make a real impact, manage multiple sites, and ensure excellent service delivery, all while working in a flexible environment that values your contribution and supports your professional development. You'll be joining a committed and professional team in Birmingham, known for delivering excellent services and maintaining strong client relationships. With a hybrid arrangement of 4 days in the office and 1 day working from home, this Helpdesk Manager role offers a healthy work-life balance while giving you responsibility and autonomy over day-to-day helpdesk operations. We'd love to hear from anyone with experience on a service desk or in maintenance coordination, who is ready to hit the ground running and take ownership of this dynamic Helpdesk Manager role. In this position, you will be: Taking all inbound maintenance request calls via email or phone Maintaining a high degree of customer service for all support queries Logging all calls on the system and maintaining full documentation Allocating service requests to the dedicated service provider Monitoring supplier performance against agreed SLA's and reporting using KPI's Communicating with and chasing service providers for updates Updating relevant documentation with precise notes Passing end-of-day notes to the out-of-hours team Handling complaints regarding call outs Extracting monthly maintenance details and cross-referencing them against schedules Assessing contractor competency and reviewing H&S arrangements Raising purchase orders to be assigned to contractors We'd love to speak to anyone who has: Experience on a service desk or in a service/maintenance environment Strong time management skills, with the ability to prioritise workloads Excellent communication skills: written, verbal, report writing, and presenting Proficiency in Microsoft 365 and CAFM systems Strong planning, organisational, and delegation skills Experience building and maintaining professional relationships with clients, contractors, and customers Self-motivation and the ability to work independently and as part of a team Competence in end-point management Ability to lead by example, share expertise, and act with integrity Analytical skills to evaluate the wider implications of solutions or processes Experience in incident and service request management This role is offering the following benefits: Permanent contract 37 hours per week (Monday - Friday, 9am - 5:30pm) Hybrid working; likely 4 days in the office, 1 day at home Supportive working environment with opportunities to take ownership of your role Salary: 29,000 per annum Travel & Location This role is based in Birmingham, Newhall Street. Excellent transport links and hybrid working make it easy to balance meaningful work with lifestyle. Additional Details Team Management: No direct reports Specific Project: Helpdesk management with a new system implementation Expected Start Date: ASAP Interview Availability: ASAP If this Helpdesk Manager role sounds like your next step, apply now or contact Tiyana at (url removed)
Customer Account Manager - Aylesbury Think Specialist Recruitment are delighted to be working with a well-established leading organisation based in Aylesbury. Do you have strong experience working with Amazon Vendor Central? Our client who are a market leading organisation, are looking for someone to join them and help manage their Customer Account with Amazon who are one of their largest customers. If you have a strong working knowledge of Vendor Central and are a talented problem solver, then we'd love to speak to you. The successful candidate will play a essential role in overseeing all order discrepancies, queries and chargeback claims from Amazon, getting to the route cause of the issue whilst collaborating with the internal teams to ensure the performance of our client's operations are as cost effective as possible. To be considered for this role, we will only be looking to speak with candidates who have a strong working knowledge of Amazon Vendor and Seller Central . The ideal candidate will be someone experienced dealing with the back-office side of Amazon, with a strong knowledge of dealing with and investigating charge backs raised by Amazon. This role will be based in our clients Aylesbury office, with the working pattern being three days in the office and two at home. Our client is open to the candidate working 8am till 4pm or 9am till 5pm. This role offers an attractive starting salary between 28k to 32k, with the chance to work for an established market leading organisation. Key Responsibilities: Conduct weekly reviews of chargebacks raised by Amazon. Investigate and determine the root cause of the chargebacks ensuring these are disputed and all solutions are identified to resolve the issue reported. Attend monthly chargeback review meetings. Manage the Finance ledger monthly for aged debt control in cooperation with the accounts department. Deal with any stock shortage disputes and price queries daily to recover funds owed. Analyse report data to identify areas for improvement to reduce debt, ensuring you are proactively implementing actions to prevent similar situations occurring. Ensuring all order queries are processed accurately, timely, and in line with deadlines. Manage purchase order cancellations in order to avoid chargebacks and maintain a high order acceptance level Provide cover for purchase orders during team member absences. Monitor daily customer demand, including lost sales, and maintain clear communication with the Demand Planning team. Work with supply chain departments to identify inbound timeframes and secure revenue opportunities. Improve Sales Order Process. Update catalogue information on an ad-hoc basis to prevent order issues. Work closely with the sales team to manage accounts and build strong customer relationships. Build communication and foster working relationships with other internal departments. Perform any additional tasks as requested by line management. What We're Looking For: Strong Customer Service experience - skilled at troubleshooting Customer issues. Prior experience using Amazon Vendor Central and Seller Central is a must to be considered for this role. Able to analyse data and solve problems within a timely manner. Excellent interpersonal skills for interacting with customers and colleagues. Thrives when working within a cross-functional team environment. Be an innovative problem solver. Proactively seeks solutions and drives results. Able to prioritise tasks and multitask across a range of differing issues at any given time. Be a confident communicator. Well organised and able to plan ahead Show a flexible work ethic and be able to respond quickly to change. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Nov 11, 2025
Full time
Customer Account Manager - Aylesbury Think Specialist Recruitment are delighted to be working with a well-established leading organisation based in Aylesbury. Do you have strong experience working with Amazon Vendor Central? Our client who are a market leading organisation, are looking for someone to join them and help manage their Customer Account with Amazon who are one of their largest customers. If you have a strong working knowledge of Vendor Central and are a talented problem solver, then we'd love to speak to you. The successful candidate will play a essential role in overseeing all order discrepancies, queries and chargeback claims from Amazon, getting to the route cause of the issue whilst collaborating with the internal teams to ensure the performance of our client's operations are as cost effective as possible. To be considered for this role, we will only be looking to speak with candidates who have a strong working knowledge of Amazon Vendor and Seller Central . The ideal candidate will be someone experienced dealing with the back-office side of Amazon, with a strong knowledge of dealing with and investigating charge backs raised by Amazon. This role will be based in our clients Aylesbury office, with the working pattern being three days in the office and two at home. Our client is open to the candidate working 8am till 4pm or 9am till 5pm. This role offers an attractive starting salary between 28k to 32k, with the chance to work for an established market leading organisation. Key Responsibilities: Conduct weekly reviews of chargebacks raised by Amazon. Investigate and determine the root cause of the chargebacks ensuring these are disputed and all solutions are identified to resolve the issue reported. Attend monthly chargeback review meetings. Manage the Finance ledger monthly for aged debt control in cooperation with the accounts department. Deal with any stock shortage disputes and price queries daily to recover funds owed. Analyse report data to identify areas for improvement to reduce debt, ensuring you are proactively implementing actions to prevent similar situations occurring. Ensuring all order queries are processed accurately, timely, and in line with deadlines. Manage purchase order cancellations in order to avoid chargebacks and maintain a high order acceptance level Provide cover for purchase orders during team member absences. Monitor daily customer demand, including lost sales, and maintain clear communication with the Demand Planning team. Work with supply chain departments to identify inbound timeframes and secure revenue opportunities. Improve Sales Order Process. Update catalogue information on an ad-hoc basis to prevent order issues. Work closely with the sales team to manage accounts and build strong customer relationships. Build communication and foster working relationships with other internal departments. Perform any additional tasks as requested by line management. What We're Looking For: Strong Customer Service experience - skilled at troubleshooting Customer issues. Prior experience using Amazon Vendor Central and Seller Central is a must to be considered for this role. Able to analyse data and solve problems within a timely manner. Excellent interpersonal skills for interacting with customers and colleagues. Thrives when working within a cross-functional team environment. Be an innovative problem solver. Proactively seeks solutions and drives results. Able to prioritise tasks and multitask across a range of differing issues at any given time. Be a confident communicator. Well organised and able to plan ahead Show a flexible work ethic and be able to respond quickly to change. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
2nd Line Support Engineer IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP
Nov 11, 2025
Full time
2nd Line Support Engineer IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP
Tool Fitter The Role: The Tool Fitter is responsible for the service and maintenance of company assets. To prepare equipment ready for hire and sale and to pick and pack following orders received. Complete audits as requested and contribute to the annual stock check. Working as part of the Tool department operations team and providing full operational support to all areas of the business. Key Responsibilities: Hire, Sale & Utilisation Confirm hire availability with the sales team for incoming enquiries. Maximise on all hire opportunities to assist with hire utilisation. Receive picking lists from the Team Leader for hire and sale orders received. Ensure all picking lists are completed with plant numbers etc in a timely manner for information to be transferred into the system. Pick and pack equipment and stock for hire and sale orders. Enter plant numbers in the system and confirm hires in a timely manner. Liaise with the relevant hire or sales coordinator to inform them of potential issues with equipment availability. Service & Maintenance Complete inspections, service, maintenance and repair of air, fuel and electric tools following manufacture guidelines and company processes. Raise workshop jobs in the system detailing hours and parts used for all service, maintenance and repair work completed. Document work completed on system generated service checklists and hand in for scanning. Request parts for workshop jobs to be ordered using the workshop module in the system. Ensure damage repairs are processed as rechargeable in the system where applicable and photographs are submitted to support charges. Request purchase orders to be raised for parts for stock, and suggest stock holding requirements to management. Monitor equipment available in the depot and ensure we have a range of equipment available for hire inline with demand. Identify equipment for disposal and highlight to management. Commercial Maintain accurate stock levels within the system by ensuring orders are picked accurately. Report stock issues and highlight where customer orders could potentially be delayed. Complete stock audits as requested, feeding back to management and Quality Team. Support the business during annual stock checks. Quality Ensure works are carried out in accordance with processes. Contribute to continuous improvement by providing suggestions and feedback to Management. Work to agreed timescales updating the Hire Desk Team Leader where required. Maintain good communication with Team Leaders and Management at all times. All orders are to be wrapped, banded and packaged as per delivery method. HSEQ Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance. Report accidents and Positive Interventions using the correct methods. Ensure the correct PPE is used in the depots at all times. Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc. Identify/Submit positive interventions where needed. Work in conjunction with HSEQ policies and procedures. Key measures & targets: Quality of workshop area Efficiency of workshop jobs completed in the system Quantity of equipment in quarantine area and duration left in quarantine area Hire utilisation Key relationships: Operations Managers Team Leaders - Workshop Wallows Lane depot Yard Team Fitters Electrician Person Specification: The successful candidate is likely to meet all of the following criteria: Essential Previous experience working as a Tool Fitter Computer literate Attention to detail and ability to follow procedures Ability to work well within a team, offering support to others Desirable Experience working with plant equipment About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services, based in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Boll , Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dr ger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological, and financial well-being. Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression. Development supported by internal and externally delivered training. Continuous service awards How to apply: Please send your current CV and cover email outlining your suitability for the role and quoting the reference number to (url removed).
Nov 10, 2025
Full time
Tool Fitter The Role: The Tool Fitter is responsible for the service and maintenance of company assets. To prepare equipment ready for hire and sale and to pick and pack following orders received. Complete audits as requested and contribute to the annual stock check. Working as part of the Tool department operations team and providing full operational support to all areas of the business. Key Responsibilities: Hire, Sale & Utilisation Confirm hire availability with the sales team for incoming enquiries. Maximise on all hire opportunities to assist with hire utilisation. Receive picking lists from the Team Leader for hire and sale orders received. Ensure all picking lists are completed with plant numbers etc in a timely manner for information to be transferred into the system. Pick and pack equipment and stock for hire and sale orders. Enter plant numbers in the system and confirm hires in a timely manner. Liaise with the relevant hire or sales coordinator to inform them of potential issues with equipment availability. Service & Maintenance Complete inspections, service, maintenance and repair of air, fuel and electric tools following manufacture guidelines and company processes. Raise workshop jobs in the system detailing hours and parts used for all service, maintenance and repair work completed. Document work completed on system generated service checklists and hand in for scanning. Request parts for workshop jobs to be ordered using the workshop module in the system. Ensure damage repairs are processed as rechargeable in the system where applicable and photographs are submitted to support charges. Request purchase orders to be raised for parts for stock, and suggest stock holding requirements to management. Monitor equipment available in the depot and ensure we have a range of equipment available for hire inline with demand. Identify equipment for disposal and highlight to management. Commercial Maintain accurate stock levels within the system by ensuring orders are picked accurately. Report stock issues and highlight where customer orders could potentially be delayed. Complete stock audits as requested, feeding back to management and Quality Team. Support the business during annual stock checks. Quality Ensure works are carried out in accordance with processes. Contribute to continuous improvement by providing suggestions and feedback to Management. Work to agreed timescales updating the Hire Desk Team Leader where required. Maintain good communication with Team Leaders and Management at all times. All orders are to be wrapped, banded and packaged as per delivery method. HSEQ Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance. Report accidents and Positive Interventions using the correct methods. Ensure the correct PPE is used in the depots at all times. Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc. Identify/Submit positive interventions where needed. Work in conjunction with HSEQ policies and procedures. Key measures & targets: Quality of workshop area Efficiency of workshop jobs completed in the system Quantity of equipment in quarantine area and duration left in quarantine area Hire utilisation Key relationships: Operations Managers Team Leaders - Workshop Wallows Lane depot Yard Team Fitters Electrician Person Specification: The successful candidate is likely to meet all of the following criteria: Essential Previous experience working as a Tool Fitter Computer literate Attention to detail and ability to follow procedures Ability to work well within a team, offering support to others Desirable Experience working with plant equipment About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services, based in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Boll , Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dr ger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological, and financial well-being. Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression. Development supported by internal and externally delivered training. Continuous service awards How to apply: Please send your current CV and cover email outlining your suitability for the role and quoting the reference number to (url removed).
Client Local Authority in Barking Job Title Project Manager (HR-Talent and Resourcing) Pay Rate 450 DAILY UMBRELLA Hours 35 hours a week (Mon-Fri) 9 AM-5 PM Duration Initial 6 Month Contract Location HYBRID WORKING-Minimum 3 days in the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey, improves productivity, automates recruitment transactional activity and delivers measurable operational efficiencies, and keeps equality, diversity and inclusion at the heart of everything we do. Ensure that employer brand and candidate attraction and experience is central to the implementation of the new contract and the council's approach to resourcing. Duties and Responsibilities: Lead the full lifecycle of the implementation of the new Talentlink and Enboarder contract from discovery to deployment and post-launch optimisation. Using the recently conducted end to end process review for recruitment, ensure that pain points, inefficiencies are included in opportunities for redesign. Work with Cornerstone to ensure that configuration of the system is optimised. Maximise automation tools to reduce manual tasks at all stages of the recruitment process (CV screening, interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation and the Workforce Board. Experience: Proven experience in HR technology implementation ATS or recruitment platforms Strong understanding of recruitment operations and talent acquisition Experience of process mapping, service design and implementation of service improvement tools including AI and automation Strong understanding of EDI in resourcing, and proven experience of putting EDI at the heart of processes, policies, systems and processes. Quals / training required: Project management qualifications or equivalent experience HR, business management qualifications or equivalent experience Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Nov 10, 2025
Contractor
Client Local Authority in Barking Job Title Project Manager (HR-Talent and Resourcing) Pay Rate 450 DAILY UMBRELLA Hours 35 hours a week (Mon-Fri) 9 AM-5 PM Duration Initial 6 Month Contract Location HYBRID WORKING-Minimum 3 days in the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey, improves productivity, automates recruitment transactional activity and delivers measurable operational efficiencies, and keeps equality, diversity and inclusion at the heart of everything we do. Ensure that employer brand and candidate attraction and experience is central to the implementation of the new contract and the council's approach to resourcing. Duties and Responsibilities: Lead the full lifecycle of the implementation of the new Talentlink and Enboarder contract from discovery to deployment and post-launch optimisation. Using the recently conducted end to end process review for recruitment, ensure that pain points, inefficiencies are included in opportunities for redesign. Work with Cornerstone to ensure that configuration of the system is optimised. Maximise automation tools to reduce manual tasks at all stages of the recruitment process (CV screening, interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation and the Workforce Board. Experience: Proven experience in HR technology implementation ATS or recruitment platforms Strong understanding of recruitment operations and talent acquisition Experience of process mapping, service design and implementation of service improvement tools including AI and automation Strong understanding of EDI in resourcing, and proven experience of putting EDI at the heart of processes, policies, systems and processes. Quals / training required: Project management qualifications or equivalent experience HR, business management qualifications or equivalent experience Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands-on, senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT teams to ensure seamless service delivery. Monitor and report on service desk performance metrics, identifying areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go-to engineer during Major Incidents, including producing Root Cause Analyses (RCAs) and Reports for Outages (RFOs). Required Skills & Experience Proven experience providing 3rd Line (expert-level) support for complex incidents and service requests. Strong technical expertise in Microsoft technologies and the Microsoft Cloud Stack: Azure, WVD, Endpoint Manager. Hands-on experience with: Azure Active Directory (Identity, MFA, Conditional Access) Microsoft 365, Intune, Endpoint Management, MDM Scripting (PowerShell) DNS, DHCP, VPN, and general networking principles Exposure to firewall administration, VPN setup, and network troubleshooting. Experience with ITSM platforms and reporting tools (Ivanti Neurons experience is a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP) or busy service desk environment within an ITIL-driven framework. Proven experience in either leading a service desk team or improving service performance through technical initiatives. Excellent communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, evolving environment. ITIL Foundation certification preferred. Team Collaboration Act as a technical mentor and escalation point for junior engineers. Collaborate with peers to ensure smooth and efficient resolution of tickets. Promote an inclusive, supportive, and customer-focused service culture. Maintain excellent communication skills, both written and verbal, and deliver outstanding customer service at all times. Success Metrics Reduction in incident resolution time and escalation rates. Improved service desk performance and customer satisfaction scores. Successful implementation of technical improvements and automation initiatives. Strong collaboration with other IT teams and business stakeholders. Increased technical capability and resilience within the service desk team. Nice to Have Experience with Ivanti Neurons.
Nov 10, 2025
Contractor
Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands-on, senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT teams to ensure seamless service delivery. Monitor and report on service desk performance metrics, identifying areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go-to engineer during Major Incidents, including producing Root Cause Analyses (RCAs) and Reports for Outages (RFOs). Required Skills & Experience Proven experience providing 3rd Line (expert-level) support for complex incidents and service requests. Strong technical expertise in Microsoft technologies and the Microsoft Cloud Stack: Azure, WVD, Endpoint Manager. Hands-on experience with: Azure Active Directory (Identity, MFA, Conditional Access) Microsoft 365, Intune, Endpoint Management, MDM Scripting (PowerShell) DNS, DHCP, VPN, and general networking principles Exposure to firewall administration, VPN setup, and network troubleshooting. Experience with ITSM platforms and reporting tools (Ivanti Neurons experience is a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP) or busy service desk environment within an ITIL-driven framework. Proven experience in either leading a service desk team or improving service performance through technical initiatives. Excellent communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, evolving environment. ITIL Foundation certification preferred. Team Collaboration Act as a technical mentor and escalation point for junior engineers. Collaborate with peers to ensure smooth and efficient resolution of tickets. Promote an inclusive, supportive, and customer-focused service culture. Maintain excellent communication skills, both written and verbal, and deliver outstanding customer service at all times. Success Metrics Reduction in incident resolution time and escalation rates. Improved service desk performance and customer satisfaction scores. Successful implementation of technical improvements and automation initiatives. Strong collaboration with other IT teams and business stakeholders. Increased technical capability and resilience within the service desk team. Nice to Have Experience with Ivanti Neurons.
MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot. The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Nov 10, 2025
Full time
MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot. The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
My client's global head office in London is a leading global brokerage of freight and commodities . They are the world's largest broker on dry freight futures, and have a strong presence across the bulk commodities, metals, and energy markets. They were the first brokerage to trade in the cleared market on iron ore and later coking coal futures, they also maintain a strong position in broking steel futures on all exchanges, as well as fuel oil, base metals, fertilisers, and tanker freight. they are extremely proud of their innovative ethos, having been first mover on a number of products, most recently on the cobalt and air freight futures markets. Not only do they provide excellent brokerage services, but also data services via their App, FIS Live, other data services, as well as education to help those entering new markets. They have have expanded via their network of trading associates and branch offices to offer coverage of derivative and physical shipping markets in London, New York, Houston, Dubai, Mumbai, Athens, Copenhagen, Geneva, Singapore and Shanghai. Through their global network, offers full brokerage services, trade execution and in-depth market intelligence and data for freight and commodities, as well as providing physical ship and cargo services. Their expertise in managing credit and counterparty risk provides a vital competitive advantage while enabling clients to trade with confidence. The Role and Benefits They have an exciting opportunity for a Commodity Broker in their London office. This is a mid-level role for a dynamic individual who has a passion for the financial markets. You will be personable, tenacious and a natural networker, having a proactive approach to generating leads and securing new business. In addition, you will be well organised, highly analytical and thrive in a fast-moving environment with a flat management structure. You are able to work under your own initiative as well as being an excellent team player. Key responsibilities: Promote their company; providing market intelligence and analysis to clients Arrange trades via voice broking on and behalf of clients Ensure all trades are executed on a non-advice / execution only basis Reconcile and enter trades in Trade Manager and/or relevant exchange as necessary Maintain and enhance existing client relationships, making regular contact and tracking daily trading activities Proactively solicit feedback from industry participants via trade calls, surveys, industry events, trade shows and conferences Produce a daily/weekly update of market prices, market direction for international desks On-board new clients following correct Compliance and Operations procedures Regularly assess client needs and financial conditions to identify internal cross-selling opportunities Understand the desk's business strategy; identify and seize new business opportunities relating to trends, future markets, products and clients Perform any other reasonable duties the company may require Risk related responsibilities Understand regulation within the evolving regulatory landscape Support a risk and compliance aware culture and comply with FIS company policies Exercise judgement and act with integrity, due care, skill and diligence and open and co-operative with the FCA, other regulators and exchanges Ensure full awareness of and adhere to internal policies that relate to the role or any relevant other activities Observe standards of market conduct and ensure understanding and adherence to all regulatory, exchange or clearing house requirements applicable to role Requirements Experience in any of the commodity markets in which they operate - preferred Sound knowledge of underlying markets and technical aspects of broking - essential Demonstrate experience as a broker covering commercial clients (financial markets) - essential Deep understanding of price risk management - essential CISI Regs & Derivatives exams - preferred Strong client focus; personable and engaging building relationships and networks wherever possible - essential Communicate effectively with clients and colleagues - essential Tenacious and thrives in a pressurised environment - essential Team orientated; works well with others and diverse groups / personalities - essential Excellent attention to detail; strong analytical and numeracy skills - essential Exhibit professional and ethical conduct at all times, establishing and developing all business relationships (internal and external stakeholders) based on respect, integrity & dignity Strong IT Systems experience - Excel - essential Benefits Their rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow/ progress their careers. Competitive salary and discretionary bonus Pension scheme Private healthcare and life assurance scheme Employee Assistance Programme 25 days holiday Gym membership Season ticket travel loan Cycle to work scheme Learning & Development / CPD opportunities Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Nov 10, 2025
Full time
My client's global head office in London is a leading global brokerage of freight and commodities . They are the world's largest broker on dry freight futures, and have a strong presence across the bulk commodities, metals, and energy markets. They were the first brokerage to trade in the cleared market on iron ore and later coking coal futures, they also maintain a strong position in broking steel futures on all exchanges, as well as fuel oil, base metals, fertilisers, and tanker freight. they are extremely proud of their innovative ethos, having been first mover on a number of products, most recently on the cobalt and air freight futures markets. Not only do they provide excellent brokerage services, but also data services via their App, FIS Live, other data services, as well as education to help those entering new markets. They have have expanded via their network of trading associates and branch offices to offer coverage of derivative and physical shipping markets in London, New York, Houston, Dubai, Mumbai, Athens, Copenhagen, Geneva, Singapore and Shanghai. Through their global network, offers full brokerage services, trade execution and in-depth market intelligence and data for freight and commodities, as well as providing physical ship and cargo services. Their expertise in managing credit and counterparty risk provides a vital competitive advantage while enabling clients to trade with confidence. The Role and Benefits They have an exciting opportunity for a Commodity Broker in their London office. This is a mid-level role for a dynamic individual who has a passion for the financial markets. You will be personable, tenacious and a natural networker, having a proactive approach to generating leads and securing new business. In addition, you will be well organised, highly analytical and thrive in a fast-moving environment with a flat management structure. You are able to work under your own initiative as well as being an excellent team player. Key responsibilities: Promote their company; providing market intelligence and analysis to clients Arrange trades via voice broking on and behalf of clients Ensure all trades are executed on a non-advice / execution only basis Reconcile and enter trades in Trade Manager and/or relevant exchange as necessary Maintain and enhance existing client relationships, making regular contact and tracking daily trading activities Proactively solicit feedback from industry participants via trade calls, surveys, industry events, trade shows and conferences Produce a daily/weekly update of market prices, market direction for international desks On-board new clients following correct Compliance and Operations procedures Regularly assess client needs and financial conditions to identify internal cross-selling opportunities Understand the desk's business strategy; identify and seize new business opportunities relating to trends, future markets, products and clients Perform any other reasonable duties the company may require Risk related responsibilities Understand regulation within the evolving regulatory landscape Support a risk and compliance aware culture and comply with FIS company policies Exercise judgement and act with integrity, due care, skill and diligence and open and co-operative with the FCA, other regulators and exchanges Ensure full awareness of and adhere to internal policies that relate to the role or any relevant other activities Observe standards of market conduct and ensure understanding and adherence to all regulatory, exchange or clearing house requirements applicable to role Requirements Experience in any of the commodity markets in which they operate - preferred Sound knowledge of underlying markets and technical aspects of broking - essential Demonstrate experience as a broker covering commercial clients (financial markets) - essential Deep understanding of price risk management - essential CISI Regs & Derivatives exams - preferred Strong client focus; personable and engaging building relationships and networks wherever possible - essential Communicate effectively with clients and colleagues - essential Tenacious and thrives in a pressurised environment - essential Team orientated; works well with others and diverse groups / personalities - essential Excellent attention to detail; strong analytical and numeracy skills - essential Exhibit professional and ethical conduct at all times, establishing and developing all business relationships (internal and external stakeholders) based on respect, integrity & dignity Strong IT Systems experience - Excel - essential Benefits Their rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow/ progress their careers. Competitive salary and discretionary bonus Pension scheme Private healthcare and life assurance scheme Employee Assistance Programme 25 days holiday Gym membership Season ticket travel loan Cycle to work scheme Learning & Development / CPD opportunities Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job Title: Desktop Support Engineer Location: One site WA5 is postcode Employment Type: Full-Time Salary up to 26k + Benefits Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities: Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals. Support basic server, AV, telephony, and network-related tasks as required. Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies and maintain relevant certifications. Participate in 24/7 on-call rota (where applicable) and perform overtime when required. Mentor junior engineers and contribute to team development. Maintain company assets and ensure technical documentation is current. Adhere to all company and customer policies and procedures. Skills & Experience: Professional, presentable, and customer-oriented. Full UK driving licence (essential for site travel). Strong interpersonal and communication skills. Ability to obtain Government and/or Police Security Clearance (mandatory). Self-motivated with excellent organisational skills. CompTIA A+ certification or equivalent experience. Proficient in OS admin tools, application support, and telephony. Comfortable working at height and performing manual handling tasks. Experience with technical documentation and mentoring is a plus. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Nov 10, 2025
Full time
Job Title: Desktop Support Engineer Location: One site WA5 is postcode Employment Type: Full-Time Salary up to 26k + Benefits Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities: Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals. Support basic server, AV, telephony, and network-related tasks as required. Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies and maintain relevant certifications. Participate in 24/7 on-call rota (where applicable) and perform overtime when required. Mentor junior engineers and contribute to team development. Maintain company assets and ensure technical documentation is current. Adhere to all company and customer policies and procedures. Skills & Experience: Professional, presentable, and customer-oriented. Full UK driving licence (essential for site travel). Strong interpersonal and communication skills. Ability to obtain Government and/or Police Security Clearance (mandatory). Self-motivated with excellent organisational skills. CompTIA A+ certification or equivalent experience. Proficient in OS admin tools, application support, and telephony. Comfortable working at height and performing manual handling tasks. Experience with technical documentation and mentoring is a plus. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Murray Recruitment are recruiting a Helpdesk Manager for our client based in Glasgow. Role Overview This is a key leadership role overseeing a dynamic helpdesk and administrative support function within an engineering services environment. The successful candidate will be responsible for managing a team that ensures operational efficiency, effective workflow, high-quality reporting, and outstanding stakeholder engagement. The Helpdesk Manager will play a critical role in driving service excellence and continuous improvement across support operations. Key Responsibilities Lead, train, and motivate the helpdesk and administration team to deliver accurate, timely, and professional support. Allocate workloads, monitor team performance, and manage task efficiency. Act as the primary escalation point for any administrative concerns or issues. Develop and implement helpdesk procedures to standardise and improve service delivery. Conduct regular team meetings, one-to-ones, and performance reviews. Oversee scheduling and coordination for Operations Managers and field engineers. Ensure accurate processing of work orders, job sheets, and engineer reports. Maintain compliance with internal policies and regulatory standards. Develop and maintain dashboards and performance metrics for reporting. Analyse operational data to identify trends and opportunities for improvement. Ensure data accuracy and support management with key performance reporting. Engage effectively with internal teams, engineers, and senior stakeholders. Build strong working relationships with clients and contractors. Provide regular updates to senior management on helpdesk performance. Skills & Experience Proven experience managing a helpdesk or administrative team, ideally in an engineering or field service environment. Strong understanding of field operations and service delivery. Experience with CAFM systems, ideally Job Logic (desirable but not essential). Familiarity with Microsoft Dynamics and strong Excel skills. Excellent leadership and coaching abilities. Exceptional organisational and multitasking capabilities. Strong communication and interpersonal skills. Analytical mindset with high attention to detail and commitment to process improvement. Offering Salary: 35,000 - 38,000 per annum. Hours: Monday to Friday 8am-5pm permanent position. 33 Days holiday inclusive of Public Holidays A supportive team environment with opportunities for ongoing development. Additional benefits discussed at interview stage.
Nov 10, 2025
Full time
Murray Recruitment are recruiting a Helpdesk Manager for our client based in Glasgow. Role Overview This is a key leadership role overseeing a dynamic helpdesk and administrative support function within an engineering services environment. The successful candidate will be responsible for managing a team that ensures operational efficiency, effective workflow, high-quality reporting, and outstanding stakeholder engagement. The Helpdesk Manager will play a critical role in driving service excellence and continuous improvement across support operations. Key Responsibilities Lead, train, and motivate the helpdesk and administration team to deliver accurate, timely, and professional support. Allocate workloads, monitor team performance, and manage task efficiency. Act as the primary escalation point for any administrative concerns or issues. Develop and implement helpdesk procedures to standardise and improve service delivery. Conduct regular team meetings, one-to-ones, and performance reviews. Oversee scheduling and coordination for Operations Managers and field engineers. Ensure accurate processing of work orders, job sheets, and engineer reports. Maintain compliance with internal policies and regulatory standards. Develop and maintain dashboards and performance metrics for reporting. Analyse operational data to identify trends and opportunities for improvement. Ensure data accuracy and support management with key performance reporting. Engage effectively with internal teams, engineers, and senior stakeholders. Build strong working relationships with clients and contractors. Provide regular updates to senior management on helpdesk performance. Skills & Experience Proven experience managing a helpdesk or administrative team, ideally in an engineering or field service environment. Strong understanding of field operations and service delivery. Experience with CAFM systems, ideally Job Logic (desirable but not essential). Familiarity with Microsoft Dynamics and strong Excel skills. Excellent leadership and coaching abilities. Exceptional organisational and multitasking capabilities. Strong communication and interpersonal skills. Analytical mindset with high attention to detail and commitment to process improvement. Offering Salary: 35,000 - 38,000 per annum. Hours: Monday to Friday 8am-5pm permanent position. 33 Days holiday inclusive of Public Holidays A supportive team environment with opportunities for ongoing development. Additional benefits discussed at interview stage.
Trainee Recruitment Consultant required - full time post supporting the Education Sector Full training and career promotion pathway provide - great track record of building successful consultants via our IMPACT Academy! Tradewind are a Top 100 Sunday Times company (4 years running!) who support schools across the home counties with temporary, long term and daily supply staff. Part of a huge national network of offices with centralised training, payroll, compliance and safeguarding teams we are looking for our next trainee Consultant from December or January and support our St Albans office. Why Choose Tradewind? We are one of the largest national education agencies and offer a balanced and comprehensive training programme for trainee consultants (or Recruitment Coordinators as we call them) you will hone and develop the skills you need to be a success in the rewarding world of education recruitment. Competitive Salaries: Start with a 28,000 base salary and start impacting your earnings from day 1 with bonues, realistic OTE = 35,000 to 40,000 in your first year. Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success. Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With St Albans' picturesque surroundings and easy access to London, you can enjoy a perfect work-life balance! Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors having started as Consultants. Introducing the Impact Academy The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. Your Role In your first year, you will: Source and interview candidates for temporary and permanent roles. Craft professional CV profiles for client marketing. Increase candidate placements by working closely with our sales teams. Meet weekly targets and KPIs set in conjunction with your manager. Earn commission at every stage of your progress. Ongoing Support and Mentorship You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Managing Difficult Conversations Customer Service and Time Management Your Path to Success At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, particularly in the education sector. Our investment in the Impact Academy is unmatched. Join a legacy of success, with previous graduates reaching top 10 consultant status within a year of starting in sales. Join Our Team Excited about the opportunities? We are currently recruiting for our St Albans team and eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in St Albans.
Nov 09, 2025
Full time
Trainee Recruitment Consultant required - full time post supporting the Education Sector Full training and career promotion pathway provide - great track record of building successful consultants via our IMPACT Academy! Tradewind are a Top 100 Sunday Times company (4 years running!) who support schools across the home counties with temporary, long term and daily supply staff. Part of a huge national network of offices with centralised training, payroll, compliance and safeguarding teams we are looking for our next trainee Consultant from December or January and support our St Albans office. Why Choose Tradewind? We are one of the largest national education agencies and offer a balanced and comprehensive training programme for trainee consultants (or Recruitment Coordinators as we call them) you will hone and develop the skills you need to be a success in the rewarding world of education recruitment. Competitive Salaries: Start with a 28,000 base salary and start impacting your earnings from day 1 with bonues, realistic OTE = 35,000 to 40,000 in your first year. Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success. Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With St Albans' picturesque surroundings and easy access to London, you can enjoy a perfect work-life balance! Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors having started as Consultants. Introducing the Impact Academy The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. Your Role In your first year, you will: Source and interview candidates for temporary and permanent roles. Craft professional CV profiles for client marketing. Increase candidate placements by working closely with our sales teams. Meet weekly targets and KPIs set in conjunction with your manager. Earn commission at every stage of your progress. Ongoing Support and Mentorship You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Managing Difficult Conversations Customer Service and Time Management Your Path to Success At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, particularly in the education sector. Our investment in the Impact Academy is unmatched. Join a legacy of success, with previous graduates reaching top 10 consultant status within a year of starting in sales. Join Our Team Excited about the opportunities? We are currently recruiting for our St Albans team and eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in St Albans.
Launch Your Recruitment Career with Tradewind Recruitment in St Albans Intrigued by the dynamic and rewarding roles in recruitment? Unsure where to begin? Tradewind Recruitment is your perfect starting point! Based in St Albans, we invite you to join our esteemed Recruitment Consultant development programme, the Impact Academy. Collaborate with a highly experienced and supportive team boasting over 25 years of combined industry expertise. Discover Tradewind Recruitment Tradewind set the standard of excellence in the education sector. Proudly recognised as a Sunday Times Top 100 company for four consecutive years and one of the UK's largest teaching agencies, we are committed to investing in our people. Why Choose Tradewind? As a member of our team, you'll enjoy a variety of benefits and opportunities: Competitive Salaries: Start with a 32,000 base salary and realistic earnings of 35,000 to 40,000 in your first year. Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success. Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With St Albans' picturesque surroundings and easy access to London, you can enjoy a perfect work-life balance! Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors having started as Consultants. What is the Impact Academy The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. St Albans have had superb success with a number of our IMPACT staff moving onto huge things including last years Most Improved award at our national event! Your Role In your first year, you will: Source and interview candidates for temporary and permanent roles. Craft professional CV profiles for client marketing. Increase candidate placements by working closely with our sales teams. Meet weekly targets and KPIs set in conjunction with your manager. Earn commission at every stage of your progress. Ongoing Support and Mentorship You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Managing Difficult Conversations Customer Service and Time Management Join Our Team Excited about the opportunities? We are currently recruiting for our St Albans team and eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in St Albans.
Nov 08, 2025
Full time
Launch Your Recruitment Career with Tradewind Recruitment in St Albans Intrigued by the dynamic and rewarding roles in recruitment? Unsure where to begin? Tradewind Recruitment is your perfect starting point! Based in St Albans, we invite you to join our esteemed Recruitment Consultant development programme, the Impact Academy. Collaborate with a highly experienced and supportive team boasting over 25 years of combined industry expertise. Discover Tradewind Recruitment Tradewind set the standard of excellence in the education sector. Proudly recognised as a Sunday Times Top 100 company for four consecutive years and one of the UK's largest teaching agencies, we are committed to investing in our people. Why Choose Tradewind? As a member of our team, you'll enjoy a variety of benefits and opportunities: Competitive Salaries: Start with a 32,000 base salary and realistic earnings of 35,000 to 40,000 in your first year. Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success. Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With St Albans' picturesque surroundings and easy access to London, you can enjoy a perfect work-life balance! Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors having started as Consultants. What is the Impact Academy The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. St Albans have had superb success with a number of our IMPACT staff moving onto huge things including last years Most Improved award at our national event! Your Role In your first year, you will: Source and interview candidates for temporary and permanent roles. Craft professional CV profiles for client marketing. Increase candidate placements by working closely with our sales teams. Meet weekly targets and KPIs set in conjunction with your manager. Earn commission at every stage of your progress. Ongoing Support and Mentorship You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Managing Difficult Conversations Customer Service and Time Management Join Our Team Excited about the opportunities? We are currently recruiting for our St Albans team and eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in St Albans.
Join One of the UK's Leading Education Recruitment Agencies At The Prospero Group , we're proud to be recognised as one of the UK's top education recruitment agencies. With 9 offices nationwide and 5 more across the globe, we connect exceptional talent with schools and institutions across a wide range of specialisms. Our success comes from our people. Supported by a collaborative leadership team, structured training, and a vibrant, social culture, we're not just another recruitment business-we're a community. Our Values: Family Trust Quality Professionalism Empowerment Our Vision: To be the recruitment and training agency of choice for clients and candidates We're now looking for driven, ambitious individuals to join our growing Education Recruitment Team as Account Managers . The Role You'll be working alongside one of our top-performing consultants on a warm desk within the education sector. This is a fantastic opportunity to manage existing accounts, build strong client relationships, and ensure repeat business through excellent service and delivery. Your responsibilities will include: Managing client accounts and filling daily and long-term bookings Strengthening client retention through outstanding service Building trusted relationships with schools and education professionals Driving growth by maintaining the team's culture of repeat business What We're Looking For We want people who share our values and vision. To thrive in this role, you'll bring: Recruitment experience (essential) A strong work ethic and entrepreneurial mindset Excellent communication skills and commercial awareness Motivation to achieve and exceed targets Drive, ambition, and resilience Degree and/or sales experience (preferred but not essential for graduate-calibre candidates) What You'll Get in Return Competitive base salary (not commission-only) One of the most rewarding commission structures in the industry A clear career development plan with training from industry leaders Weekly, monthly, and annual incentives A supportive, social team culture The opportunity to build a long-term, successful career while making a real impact At Prospero, you'll have the platform, training, and support to achieve your goals-and the rewards to match. Ready to take the next step in your recruitment career? Apply now and help us grow the Prospero family. IN25RH
Nov 08, 2025
Full time
Join One of the UK's Leading Education Recruitment Agencies At The Prospero Group , we're proud to be recognised as one of the UK's top education recruitment agencies. With 9 offices nationwide and 5 more across the globe, we connect exceptional talent with schools and institutions across a wide range of specialisms. Our success comes from our people. Supported by a collaborative leadership team, structured training, and a vibrant, social culture, we're not just another recruitment business-we're a community. Our Values: Family Trust Quality Professionalism Empowerment Our Vision: To be the recruitment and training agency of choice for clients and candidates We're now looking for driven, ambitious individuals to join our growing Education Recruitment Team as Account Managers . The Role You'll be working alongside one of our top-performing consultants on a warm desk within the education sector. This is a fantastic opportunity to manage existing accounts, build strong client relationships, and ensure repeat business through excellent service and delivery. Your responsibilities will include: Managing client accounts and filling daily and long-term bookings Strengthening client retention through outstanding service Building trusted relationships with schools and education professionals Driving growth by maintaining the team's culture of repeat business What We're Looking For We want people who share our values and vision. To thrive in this role, you'll bring: Recruitment experience (essential) A strong work ethic and entrepreneurial mindset Excellent communication skills and commercial awareness Motivation to achieve and exceed targets Drive, ambition, and resilience Degree and/or sales experience (preferred but not essential for graduate-calibre candidates) What You'll Get in Return Competitive base salary (not commission-only) One of the most rewarding commission structures in the industry A clear career development plan with training from industry leaders Weekly, monthly, and annual incentives A supportive, social team culture The opportunity to build a long-term, successful career while making a real impact At Prospero, you'll have the platform, training, and support to achieve your goals-and the rewards to match. Ready to take the next step in your recruitment career? Apply now and help us grow the Prospero family. IN25RH
