Help Desk Administrator Twickenham - Ongoing Temporary (Immediate Start/Weekend Nights) Location: Twickenham Hourly Pay Rate: £23.00p/h Via Umbrella Hours of Work: Saturday & Sunday 7pm - 7pm (Night Shifts) A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Twickenham area working for a busy hospital environment. This role is for covering long term sickness and are looking for candidates that want Weekend Work. They must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive. Key responsibilities: Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders. Raising jobs and closing jobs on the CAFM system Categorising and resourcing the correct engineer based on skills and proximity to work location. Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses. Recording reactive maintenance calls onto a computerised system. Working on the internal system and clients throughout the day. Cover Holiday/Sickness for colleagues Assist other team members when required. Ensure accurate and timely allocation of work requests from clients to meet service level agreements. Processing invoices and raising purchase orders. Working to tight deadlines and targets provided my management in accordance with contract requirements. Any other duties requested by the Helpdesk Manager. Key Requirements: Must have Basic DBS Check since its a hospital environment Must have FM and Helpdesk experience Strong organisation skills. Can work well in a large team and can also Multi-task Previous experience in client facing role Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client. Experience in accounting or finance will be an advantage. Confident with Excel Must be able to demonstrate a strong sense of customer focus Self-motivated and systematic. Results/task orientated attention to detail and accuracy. Excellent time management and organisation skills. If this role would be of any interest then please do apply for the role below
Feb 25, 2026
Contractor
Help Desk Administrator Twickenham - Ongoing Temporary (Immediate Start/Weekend Nights) Location: Twickenham Hourly Pay Rate: £23.00p/h Via Umbrella Hours of Work: Saturday & Sunday 7pm - 7pm (Night Shifts) A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Twickenham area working for a busy hospital environment. This role is for covering long term sickness and are looking for candidates that want Weekend Work. They must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive. Key responsibilities: Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders. Raising jobs and closing jobs on the CAFM system Categorising and resourcing the correct engineer based on skills and proximity to work location. Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses. Recording reactive maintenance calls onto a computerised system. Working on the internal system and clients throughout the day. Cover Holiday/Sickness for colleagues Assist other team members when required. Ensure accurate and timely allocation of work requests from clients to meet service level agreements. Processing invoices and raising purchase orders. Working to tight deadlines and targets provided my management in accordance with contract requirements. Any other duties requested by the Helpdesk Manager. Key Requirements: Must have Basic DBS Check since its a hospital environment Must have FM and Helpdesk experience Strong organisation skills. Can work well in a large team and can also Multi-task Previous experience in client facing role Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client. Experience in accounting or finance will be an advantage. Confident with Excel Must be able to demonstrate a strong sense of customer focus Self-motivated and systematic. Results/task orientated attention to detail and accuracy. Excellent time management and organisation skills. If this role would be of any interest then please do apply for the role below
HAMPSHIRE COUNTY COUNCIL
City Of Westminster, London
Select how often (in days) to receive an alert: Employability Officer - Trailblazer WCC623414 Salary range: £42,912 - £46,854 per annum. Salary negotiable depending upon experience Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP Hours per week: 36 Contract type: Temporary up to 12 months Vetting requirements: Enhanced DBS Check Closing date: 5 March 2026 Interview date: 10 and/or 12 March 2026 About Us: THE EXTRAORDINARY STORY OF DAPHNE'S INSIGHT Corporate Services in Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their colleagues every day. Daphne, our champion for people with learning difficulties, is a real beacon. She doesn't just advocate for colleagues with these difficulties, she teaches managers how to identify and understand the conditions and support their teams at work. Daphne has an innate ability to see the human behind every situation, helping them capitalise on strengths and overcome challenges to be their very best. With her empathy and expertise, she's a natural. But then, a lifetime of managing her own dyslexia and dyspraxia brings with it unique insight. Our people - and ultimately residents - benefit every day. Please view the extraordinary story of Daphne's Insight here . The Role: As Employability Officer, you too can make a powerful contribution, by helping residents to secure employment. The Westminster Employability Programme creates employability packages for priority groups of residents. Designed for residents themselves to use, our employability packages are intended to be innovative and inclusive. As Employability Officer, you'll assist in their creation, including time, cost and scope interventions. Plus, you'll feed into regular reviews of the programme, so that we're always evolving to better meet resident needs. You'll do this through a combination of desk research, conversations with stakeholders, drawing on insights from service delivery, and the trial and testing of new employability programmes. We'd also like you to keep on top of employability trends and benchmark our offering against other local authorities. You'll undertake regular horizon scanning of national and local legislation, ensuring that our provision can adapt to them easily. As Employability Officer, you'll signpost clients to other local and Westminster City Council Services, when its needed. This may be mental health charities, NHS services, social services or housing providers. It's key that you're able to manage your own time and caseload. As well as confidently communicate with our service users. Join us and you'll be supported to reach your professional aspirations. In this role, you'll be dedicated to supporting vulnerable populations with barriers to employment. This may be due to a mental health difficulty, disability, homelessness or offending behaviour. You'll already have a sound knowledge of the various social and public policy initiatives that can impact them. You've created employability packages to address the unique needs of residents. Innovative and always striving for better inclusivity, you regularly review provisions and take action to improve them. Experienced at working collaboratively and communicating to a broad range of people, you ensure that everyone feels heard. You're able to build trust and rapport so that people feel comfortable sharing barriers that they face. Plus, you're a problem-solver, always focused on applying structured thinking and evidence to tackling challenges and landing on effective, practical solutions. You've coached clients, including those that face multiple disadvantages, and have given them the needed support to secure employment. As well as this, you'll be experienced in workshop creation and delivery. You've used a range of technology and systems to aid employment. Your desk research and information gathering are both of a reliably high quality. Previously, you've taken a resident and data led approach to improving employability programmes. This extends to sharing what you've worked on with cabinet members, executive directors and other senior stakeholders. Even under high pressure, you remain resilient and steadily focused on key priorities and deliverables. Your work always aligns to organisational standards, for record keeping, sign-off and escalation policies. And above all, you're enthusiastic about helping people find fulfilling employment. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Feb 25, 2026
Full time
Select how often (in days) to receive an alert: Employability Officer - Trailblazer WCC623414 Salary range: £42,912 - £46,854 per annum. Salary negotiable depending upon experience Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP Hours per week: 36 Contract type: Temporary up to 12 months Vetting requirements: Enhanced DBS Check Closing date: 5 March 2026 Interview date: 10 and/or 12 March 2026 About Us: THE EXTRAORDINARY STORY OF DAPHNE'S INSIGHT Corporate Services in Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their colleagues every day. Daphne, our champion for people with learning difficulties, is a real beacon. She doesn't just advocate for colleagues with these difficulties, she teaches managers how to identify and understand the conditions and support their teams at work. Daphne has an innate ability to see the human behind every situation, helping them capitalise on strengths and overcome challenges to be their very best. With her empathy and expertise, she's a natural. But then, a lifetime of managing her own dyslexia and dyspraxia brings with it unique insight. Our people - and ultimately residents - benefit every day. Please view the extraordinary story of Daphne's Insight here . The Role: As Employability Officer, you too can make a powerful contribution, by helping residents to secure employment. The Westminster Employability Programme creates employability packages for priority groups of residents. Designed for residents themselves to use, our employability packages are intended to be innovative and inclusive. As Employability Officer, you'll assist in their creation, including time, cost and scope interventions. Plus, you'll feed into regular reviews of the programme, so that we're always evolving to better meet resident needs. You'll do this through a combination of desk research, conversations with stakeholders, drawing on insights from service delivery, and the trial and testing of new employability programmes. We'd also like you to keep on top of employability trends and benchmark our offering against other local authorities. You'll undertake regular horizon scanning of national and local legislation, ensuring that our provision can adapt to them easily. As Employability Officer, you'll signpost clients to other local and Westminster City Council Services, when its needed. This may be mental health charities, NHS services, social services or housing providers. It's key that you're able to manage your own time and caseload. As well as confidently communicate with our service users. Join us and you'll be supported to reach your professional aspirations. In this role, you'll be dedicated to supporting vulnerable populations with barriers to employment. This may be due to a mental health difficulty, disability, homelessness or offending behaviour. You'll already have a sound knowledge of the various social and public policy initiatives that can impact them. You've created employability packages to address the unique needs of residents. Innovative and always striving for better inclusivity, you regularly review provisions and take action to improve them. Experienced at working collaboratively and communicating to a broad range of people, you ensure that everyone feels heard. You're able to build trust and rapport so that people feel comfortable sharing barriers that they face. Plus, you're a problem-solver, always focused on applying structured thinking and evidence to tackling challenges and landing on effective, practical solutions. You've coached clients, including those that face multiple disadvantages, and have given them the needed support to secure employment. As well as this, you'll be experienced in workshop creation and delivery. You've used a range of technology and systems to aid employment. Your desk research and information gathering are both of a reliably high quality. Previously, you've taken a resident and data led approach to improving employability programmes. This extends to sharing what you've worked on with cabinet members, executive directors and other senior stakeholders. Even under high pressure, you remain resilient and steadily focused on key priorities and deliverables. Your work always aligns to organisational standards, for record keeping, sign-off and escalation policies. And above all, you're enthusiastic about helping people find fulfilling employment. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Network & Systems Engineer Location: Cambridge Salary: £48,000 £52,000 depending on qualifications and experience Vacancy Type: Permanent Working hours: 37.5 per week, full year The Perse School Cambridge is one of the country s leading independent co-educational day schools for children aged 3-18. Our aim is to be a leading employer of choice. This means we strive to be a school where staff say they are proud and excited to work, and feel valued, respected and motivated. We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. We want our staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful. The Role The Perse School is seeking to appoint an experienced and motivated Network and Systems Engineer to play a key role in the development and resilience of its IT infrastructure. This is a newly created post, reflecting the School s continued investment in technology and its commitment to providing a secure, reliable and future-ready digital environment for teaching, learning and operations. The School operates a complex, multi-site network supporting pupils, staff and parents across three campuses. The Network and Systems Engineer will work with enterprise-grade technologies, including VMware, Veeam, Cisco, and Microsoft on-premises and cloud services (Microsoft 365 and Azure), as well as specific cybersecurity applications and a large-scale wireless network, gaining exposure to a broad and modern technical estate. Working closely with the Network Manager, the post holder will help to maintain and enhance core infrastructure services, while also taking ownership of defined projects and acting as a technical lead where appropriate. The role offers a strong balance between hands-on engineering, project delivery and strategic input, with opportunities to collaborate across the IT department and engage with the wider school community. This is an excellent opportunity for a skilled network professional who is looking to apply their expertise in a varied, well-supported and technically ambitious environment. As a member of the Support Staff, the Network and Systems Engineer s ultimate line manager will be the Bursar, although day-to-day responsibility will be to the IT Manager. Job Purpose The purpose of the Network and Systems Engineer role is to ensure the ongoing reliability, security and performance of the School s IT infrastructure. The post holder works alongside the Network Manager to maintain and enhance core systems, including VMware, server and storage environments, network architecture and cyber security controls to support the School s operational and educational activities. The Network and Systems Engineer provides advanced technical support, acts as an escalation point for the Helpdesk team and delivers infrastructure projects that improve system resilience and capability. Through specialist technical knowledge and proactive system management, the role contributes to a robust, secure and futureready IT environment that underpins the School s strategic objectives. Person Specification Strong experience managing enterprise network infrastructure, including switches, firewalls, wireless systems, VPNs and WAN/LAN environments. Proven ability to configure and support core network services such as DNS, DHCP, VLANs, routing and content filtering. Experience supporting virtualised server environments and core services including Active Directory, Group Policy, file/print services and authentication systems. Practical experience administering Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD). Solid understanding of cybersecurity principles, including firewalls, intrusion prevention, patching and vulnerability management. Proven ability to diagnose and resolve complex 3rd-line infrastructure issues efficiently. Experience using monitoring tools to proactively identify performance, capacity or security issues. Experience contributing to infrastructure projects, upgrades or migrations. Strong understanding of network resilience, high availability and disaster recovery principles. Knowledge of modern cybersecurity threats, mitigation strategies and best practices. Awareness of business continuity and disaster recovery planning. Technical Qualifications Essential CCNA, CompTIA Network+ (or equivalent). Microsoft 365 / Azure certification (AZ-104 or similar). Microsoft Certified: Security, Compliance and Identity Fundamentals. Significant experience with VMware or similar virtualisation platforms. Personal Attributes & Competencies Methodical and analytical approach to problem solving. Ability to work calmly and effectively under pressure during incidents. Strong attention to detail, particularly in documentation and configuration management. Excellent communication skills, with the ability to explain complex technical issues to non-technical colleagues. Collaborative team player, able to work effectively with IT colleagues and wider stakeholders. Proactive and self-motivated, with a commitment to continuous improvement and professional development. Flexible approach to working hours, including planned out-of-hours work when required. To Apply If you feel you are a suitable candidate and would like to work for The Perse School, please click apply to be redirected to our website to complete your application.
Feb 25, 2026
Full time
Network & Systems Engineer Location: Cambridge Salary: £48,000 £52,000 depending on qualifications and experience Vacancy Type: Permanent Working hours: 37.5 per week, full year The Perse School Cambridge is one of the country s leading independent co-educational day schools for children aged 3-18. Our aim is to be a leading employer of choice. This means we strive to be a school where staff say they are proud and excited to work, and feel valued, respected and motivated. We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. We want our staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful. The Role The Perse School is seeking to appoint an experienced and motivated Network and Systems Engineer to play a key role in the development and resilience of its IT infrastructure. This is a newly created post, reflecting the School s continued investment in technology and its commitment to providing a secure, reliable and future-ready digital environment for teaching, learning and operations. The School operates a complex, multi-site network supporting pupils, staff and parents across three campuses. The Network and Systems Engineer will work with enterprise-grade technologies, including VMware, Veeam, Cisco, and Microsoft on-premises and cloud services (Microsoft 365 and Azure), as well as specific cybersecurity applications and a large-scale wireless network, gaining exposure to a broad and modern technical estate. Working closely with the Network Manager, the post holder will help to maintain and enhance core infrastructure services, while also taking ownership of defined projects and acting as a technical lead where appropriate. The role offers a strong balance between hands-on engineering, project delivery and strategic input, with opportunities to collaborate across the IT department and engage with the wider school community. This is an excellent opportunity for a skilled network professional who is looking to apply their expertise in a varied, well-supported and technically ambitious environment. As a member of the Support Staff, the Network and Systems Engineer s ultimate line manager will be the Bursar, although day-to-day responsibility will be to the IT Manager. Job Purpose The purpose of the Network and Systems Engineer role is to ensure the ongoing reliability, security and performance of the School s IT infrastructure. The post holder works alongside the Network Manager to maintain and enhance core systems, including VMware, server and storage environments, network architecture and cyber security controls to support the School s operational and educational activities. The Network and Systems Engineer provides advanced technical support, acts as an escalation point for the Helpdesk team and delivers infrastructure projects that improve system resilience and capability. Through specialist technical knowledge and proactive system management, the role contributes to a robust, secure and futureready IT environment that underpins the School s strategic objectives. Person Specification Strong experience managing enterprise network infrastructure, including switches, firewalls, wireless systems, VPNs and WAN/LAN environments. Proven ability to configure and support core network services such as DNS, DHCP, VLANs, routing and content filtering. Experience supporting virtualised server environments and core services including Active Directory, Group Policy, file/print services and authentication systems. Practical experience administering Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD). Solid understanding of cybersecurity principles, including firewalls, intrusion prevention, patching and vulnerability management. Proven ability to diagnose and resolve complex 3rd-line infrastructure issues efficiently. Experience using monitoring tools to proactively identify performance, capacity or security issues. Experience contributing to infrastructure projects, upgrades or migrations. Strong understanding of network resilience, high availability and disaster recovery principles. Knowledge of modern cybersecurity threats, mitigation strategies and best practices. Awareness of business continuity and disaster recovery planning. Technical Qualifications Essential CCNA, CompTIA Network+ (or equivalent). Microsoft 365 / Azure certification (AZ-104 or similar). Microsoft Certified: Security, Compliance and Identity Fundamentals. Significant experience with VMware or similar virtualisation platforms. Personal Attributes & Competencies Methodical and analytical approach to problem solving. Ability to work calmly and effectively under pressure during incidents. Strong attention to detail, particularly in documentation and configuration management. Excellent communication skills, with the ability to explain complex technical issues to non-technical colleagues. Collaborative team player, able to work effectively with IT colleagues and wider stakeholders. Proactive and self-motivated, with a commitment to continuous improvement and professional development. Flexible approach to working hours, including planned out-of-hours work when required. To Apply If you feel you are a suitable candidate and would like to work for The Perse School, please click apply to be redirected to our website to complete your application.
An exciting opportunity for a 12 month fixed term contract for a Welsh speaking Registration Officer, flexible hours, working hybrid, central Cardiff We're looking for a motivated and detail-oriented individual to join a dedicated team delivering bilingual registration and qualifications services to education practitioners, trainees, and employers across Wales. Reporting to the Qualifications and Registration Manager, you'll play a key role in maintaining professional standards within the education sector. What You'll Do In this varied and rewarding position, you'll: Support the smooth delivery of registration services. Manage the registration process for new and existing practitioners, including collecting annual fees and assessing eligibility for registration. Collect, process and verify data from practitioners, employers, and training institutions. Provide a professional, bilingual helpdesk service to practitioners and employers, acting as a key point of contact for registration and qualification queries. Prepare reports, performance statistics, and assist in developing automated and efficient reporting systems. Ensure all activities comply with Welsh language, Equality, and Data Protection legislation. About You You're fluent in both Welsh and English, highly organised, and thrive in a role where accuracy and attention to detail are essential. You'll enjoy problem-solving, managing data, and supporting others in a professional and fast-paced environment using your superb communication skills. Why Join This is an exciting opportunity to contribute to the high standards of education practice across Wales. You'll be part of a collaborative, bilingual team dedicated to delivering excellent service while developing your own skills in a supportive and forward-thinking environment. Outstanding benefits package. Please apply ASAP Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Feb 25, 2026
Full time
An exciting opportunity for a 12 month fixed term contract for a Welsh speaking Registration Officer, flexible hours, working hybrid, central Cardiff We're looking for a motivated and detail-oriented individual to join a dedicated team delivering bilingual registration and qualifications services to education practitioners, trainees, and employers across Wales. Reporting to the Qualifications and Registration Manager, you'll play a key role in maintaining professional standards within the education sector. What You'll Do In this varied and rewarding position, you'll: Support the smooth delivery of registration services. Manage the registration process for new and existing practitioners, including collecting annual fees and assessing eligibility for registration. Collect, process and verify data from practitioners, employers, and training institutions. Provide a professional, bilingual helpdesk service to practitioners and employers, acting as a key point of contact for registration and qualification queries. Prepare reports, performance statistics, and assist in developing automated and efficient reporting systems. Ensure all activities comply with Welsh language, Equality, and Data Protection legislation. About You You're fluent in both Welsh and English, highly organised, and thrive in a role where accuracy and attention to detail are essential. You'll enjoy problem-solving, managing data, and supporting others in a professional and fast-paced environment using your superb communication skills. Why Join This is an exciting opportunity to contribute to the high standards of education practice across Wales. You'll be part of a collaborative, bilingual team dedicated to delivering excellent service while developing your own skills in a supportive and forward-thinking environment. Outstanding benefits package. Please apply ASAP Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Team Support Manager Working Pattern Week 1 Mon 11:30-19:30 Tues 11:30-19:30 Weds 11:30-19:30 Fri 11:30-19:30 Sun 11:30-19:30 Week 2 Sun 08:30-17:30 Mon 08:00-16:00 Weds 09:00-17:00 Thurs 06:00-15:00 Fri 06:00-15:00 Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
Feb 25, 2026
Full time
Team Support Manager Working Pattern Week 1 Mon 11:30-19:30 Tues 11:30-19:30 Weds 11:30-19:30 Fri 11:30-19:30 Sun 11:30-19:30 Week 2 Sun 08:30-17:30 Mon 08:00-16:00 Weds 09:00-17:00 Thurs 06:00-15:00 Fri 06:00-15:00 Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
HRC Recruitment are a well-established name in the Scottish hospitality sector, and we're looking for an experienced 180 Account Manager to take the reins of our busy temporary hospitality desk in Glasgow. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building relationships, and wants to make a real impact in one of our core markets. What you'll be doing: Managing and growing a busy temporary hospitality desk Filling temporary job requirements efficiently and effectively Building strong relationships by managing client requests and delivering excellent customer service Resourcing and recruiting temporary hospitality staff, ensuring strong candidate pipelines Maintaining and updating a large candidate database Acting as a trusted partner to both clients and candidates What we're looking for: This role will suit someone with a recruitment background. Knowledge of the hospitality sector would be ideal although not a necessity Excellent relationship-building and organisational skills A customer-focused mindset with the ability to juggle multiple priorities Resilience, adaptability, and drive to succeed in a busy, fast paced role What we can offer you: An established client base to build on from day one Leading training and career development opportunities Innovative technology, including our own client and candidate app A generous 33 days annual leave (including bank holidays) Flexibility with remote working options Competitive salary plus fulfilment bonus Join HRC Recruitment and become part of a supportive, ambitious team with a strong reputation in the hospitality market. If you're looking for the next step in your recruitment career, we'd love to hear from you.
Feb 25, 2026
Full time
HRC Recruitment are a well-established name in the Scottish hospitality sector, and we're looking for an experienced 180 Account Manager to take the reins of our busy temporary hospitality desk in Glasgow. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building relationships, and wants to make a real impact in one of our core markets. What you'll be doing: Managing and growing a busy temporary hospitality desk Filling temporary job requirements efficiently and effectively Building strong relationships by managing client requests and delivering excellent customer service Resourcing and recruiting temporary hospitality staff, ensuring strong candidate pipelines Maintaining and updating a large candidate database Acting as a trusted partner to both clients and candidates What we're looking for: This role will suit someone with a recruitment background. Knowledge of the hospitality sector would be ideal although not a necessity Excellent relationship-building and organisational skills A customer-focused mindset with the ability to juggle multiple priorities Resilience, adaptability, and drive to succeed in a busy, fast paced role What we can offer you: An established client base to build on from day one Leading training and career development opportunities Innovative technology, including our own client and candidate app A generous 33 days annual leave (including bank holidays) Flexibility with remote working options Competitive salary plus fulfilment bonus Join HRC Recruitment and become part of a supportive, ambitious team with a strong reputation in the hospitality market. If you're looking for the next step in your recruitment career, we'd love to hear from you.
Customer Service Coordinator £25,000 Gravesend Full time Permanent Monday to Friday 6am - 2pm Do you have experience in a busy fast paced environment? Do you have experience in customer service/helpdesk roles? Attega Group is working on behalf of our client as their in-house recruitment provider. We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this Customer Service Coordinator role is to support the help desk and liaise with our engineers. In return, our client is offering a salary of up to £25,000 P/A , depending on experience. Company benefits also include: 20 days holiday plus bank, Company events This role is full-time and permanent . The hours of work will be 6am - 2pm Monday - Friday. Reporting to the line manager your responsibilities will include: Handle incoming telephone calls from drainage engineers, customers, and colleagues. Deal with a busy shared inbox, dealing with all emails in a timely manner. Log new job requests onto internal job management systems and client portals. Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests. Provide on-site support and assistance to drainage engineers as needed. The ideal candidate: Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role. Excellent communication and organisational abilities Strong administrative skills with a high level of attention to detail. Proficient in Microsoft Office, particularly Word and Excel. A proactive team player with the ability to work independently and meet deadlines For more information on our Customer Service Coordinator role, please contact Amy in the Attega Group offices today!
Feb 25, 2026
Full time
Customer Service Coordinator £25,000 Gravesend Full time Permanent Monday to Friday 6am - 2pm Do you have experience in a busy fast paced environment? Do you have experience in customer service/helpdesk roles? Attega Group is working on behalf of our client as their in-house recruitment provider. We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this Customer Service Coordinator role is to support the help desk and liaise with our engineers. In return, our client is offering a salary of up to £25,000 P/A , depending on experience. Company benefits also include: 20 days holiday plus bank, Company events This role is full-time and permanent . The hours of work will be 6am - 2pm Monday - Friday. Reporting to the line manager your responsibilities will include: Handle incoming telephone calls from drainage engineers, customers, and colleagues. Deal with a busy shared inbox, dealing with all emails in a timely manner. Log new job requests onto internal job management systems and client portals. Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests. Provide on-site support and assistance to drainage engineers as needed. The ideal candidate: Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role. Excellent communication and organisational abilities Strong administrative skills with a high level of attention to detail. Proficient in Microsoft Office, particularly Word and Excel. A proactive team player with the ability to work independently and meet deadlines For more information on our Customer Service Coordinator role, please contact Amy in the Attega Group offices today!
JOB DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work click apply for full job details
Feb 24, 2026
Full time
JOB DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work click apply for full job details
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are currently recruiting for a Residential Maintenance Engineer to work on one of our high-end, prestigious client sites in London Mayfair. The site in itself is a mixed commercial and retail and residential building and one of newest in the local area. The main aim of this is to support the Supervisor and the team on maintaining the mechanical and electrical equipment and ensure we deliver our SLA and KPI as outlined and agreed. You will be an integral part of the established team on this site. The successful candidate will be required required to work Monday to Friday, 8-5pm. Purpose: Provision of all-round engineering support, maintaining the building infrastructure. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.It is the Engineers role to support the Contract Delivery Manager at Park House Apartments by being the dedicated engineer for the apartments and an integral member of the team delivering engineering excellence across the full spectrum of services.The hours of work are days only (08:00 - 17:00) "this could change based on the requirements of the property" there will also be a need to be on a ON-CALL rota for out of hours attendance in the event of emergency. Duties and Responsibilities: Operate all systems within the buildings in a competent, effective and efficient manner Issue relevant site Permits as part of the Safe System of Work Completion of PPM and reactive tasks and update the system. Ensure that daily tours are completed and repair or report any defects found via the Landlord helpdesk Identification of materials required to be ordered in a timely manner and completion of the internal Materials Request Form Comply with both statutory and company health, safety and environmental regulations and policies. Timely implementation and recording of statutory inspections including accurate recording of fire, access equipment and water hygiene records within their specified folders. Ensure that Specialist Service Provider worksheets are signed off, the quality of work is inspected and recommendations are escalated to the Contract Delivery Manager The Shift team will ensure that Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeepingThe Engineer will be expected to operate and trouble shoot all building systems but not be limited to the following: Building Management Systems and electrical monitoring Blind Control system Air handling, air conditioning and terminal units - VAV and CRAC Window Vent Systems Cooling tower plant Domestic water services Fire prevention and detection systems + Sprinklers and wet risers Fire alarm and voice alarm VESDA Fire suppression Variable speed drives Generators, load banks and controls AC, DC single phase and three phase motors UPS systems, batteries, static switches and associated controls Emergency lighting High and Low voltage switch panels and associated breakers Skills: Approved apprenticeship or appropriate experience within Building Services Excellent communication skills and the ability to deal with staff and Customers at all levels Formal qualification in mechanical engineering Experience as an end user of a Building Management Systems Intermediate computer literacy using Windows Office applications (Word, Excel and Outlook) Self-motivated and able to work on own initiative as well as part of a team Excellent numeracy and literacy skills, with experience of report writing Qualifications: Previously Pressure systems Authorised Person C&G or equivilent in Mechanical Engineering HND/HNC Qualified Be conversant with current Health and Safety legislation with relevance to safe working practices. Sound level of administration/organisational skills Personal Attributes: Reliable and conscientious Pro-active in achieving the highest standard of operation - must be enthusiastic to deliver a good service to the Customer Ability to lead, motivate and direct a small team of technicians/operatives Well-presented and approachable manner Confidence and commitment to providing a high quality, professional service Ability to develop a good understanding of the customers' business requirements Good written and verbal communication skills Ability to prioritise work tasks Adaptable and flexible in approach to work required Effective problem solving skills Ability to remain calm under pressure Reliable Detail conscious Employee Benefits: Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays Standby rate is £15 per day and £50 on bank holidays 24 days holiday plus bank holidays (pro rata into shifts for shift workers) Ability to buy and sell holidays - buy 5 days & sell 2 days Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people
Feb 24, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are currently recruiting for a Residential Maintenance Engineer to work on one of our high-end, prestigious client sites in London Mayfair. The site in itself is a mixed commercial and retail and residential building and one of newest in the local area. The main aim of this is to support the Supervisor and the team on maintaining the mechanical and electrical equipment and ensure we deliver our SLA and KPI as outlined and agreed. You will be an integral part of the established team on this site. The successful candidate will be required required to work Monday to Friday, 8-5pm. Purpose: Provision of all-round engineering support, maintaining the building infrastructure. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.It is the Engineers role to support the Contract Delivery Manager at Park House Apartments by being the dedicated engineer for the apartments and an integral member of the team delivering engineering excellence across the full spectrum of services.The hours of work are days only (08:00 - 17:00) "this could change based on the requirements of the property" there will also be a need to be on a ON-CALL rota for out of hours attendance in the event of emergency. Duties and Responsibilities: Operate all systems within the buildings in a competent, effective and efficient manner Issue relevant site Permits as part of the Safe System of Work Completion of PPM and reactive tasks and update the system. Ensure that daily tours are completed and repair or report any defects found via the Landlord helpdesk Identification of materials required to be ordered in a timely manner and completion of the internal Materials Request Form Comply with both statutory and company health, safety and environmental regulations and policies. Timely implementation and recording of statutory inspections including accurate recording of fire, access equipment and water hygiene records within their specified folders. Ensure that Specialist Service Provider worksheets are signed off, the quality of work is inspected and recommendations are escalated to the Contract Delivery Manager The Shift team will ensure that Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeepingThe Engineer will be expected to operate and trouble shoot all building systems but not be limited to the following: Building Management Systems and electrical monitoring Blind Control system Air handling, air conditioning and terminal units - VAV and CRAC Window Vent Systems Cooling tower plant Domestic water services Fire prevention and detection systems + Sprinklers and wet risers Fire alarm and voice alarm VESDA Fire suppression Variable speed drives Generators, load banks and controls AC, DC single phase and three phase motors UPS systems, batteries, static switches and associated controls Emergency lighting High and Low voltage switch panels and associated breakers Skills: Approved apprenticeship or appropriate experience within Building Services Excellent communication skills and the ability to deal with staff and Customers at all levels Formal qualification in mechanical engineering Experience as an end user of a Building Management Systems Intermediate computer literacy using Windows Office applications (Word, Excel and Outlook) Self-motivated and able to work on own initiative as well as part of a team Excellent numeracy and literacy skills, with experience of report writing Qualifications: Previously Pressure systems Authorised Person C&G or equivilent in Mechanical Engineering HND/HNC Qualified Be conversant with current Health and Safety legislation with relevance to safe working practices. Sound level of administration/organisational skills Personal Attributes: Reliable and conscientious Pro-active in achieving the highest standard of operation - must be enthusiastic to deliver a good service to the Customer Ability to lead, motivate and direct a small team of technicians/operatives Well-presented and approachable manner Confidence and commitment to providing a high quality, professional service Ability to develop a good understanding of the customers' business requirements Good written and verbal communication skills Ability to prioritise work tasks Adaptable and flexible in approach to work required Effective problem solving skills Ability to remain calm under pressure Reliable Detail conscious Employee Benefits: Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays Standby rate is £15 per day and £50 on bank holidays 24 days holiday plus bank holidays (pro rata into shifts for shift workers) Ability to buy and sell holidays - buy 5 days & sell 2 days Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people
Intermediate HVAC Design Engineer Location: Leeds Salary: £45-£55k per annum Various benefits Holidays; 25 days plus 8 stats 300 North are working with a well-established MEP contractor in Leeds to recruit an HVAC / Building Services Design Engineer into their growing team. This role will suit an engineer with strong HVAC and building services design experience , comfortable working across feasibility, detailed design, tender support and project delivery within a commercial environment. You'll be responsible for the design and coordination of air conditioning, ventilation, heating, public health services and building controls , supporting projects from concept through to construction. Key Responsibilities Produce HVAC / Building Services feasibility studies , designs and technical proposals aligned to client performance requirements Develop bespoke compliant design standards where none are provided, ensuring alignment with CIBSE, Building Regulations and relevant legislation Prepare verified calculations, specifications and design drawings to support tender submissions Establish design concepts and coordinate site surveys with project teams Liaise with Project Managers throughout the full project lifecycle Respond to technical queries from live project sites to support delivery Manage document control including drawings, specifications, reports and correspondence Attend client design meetings and site surveys as required Produce and review designs using AutoCAD Supervise and sign off work completed by AutoCAD technicians Skills, Experience & Qualifications HNC / HND / Degree in a relevant engineering discipline (or working towards) Proven experience delivering HVAC & Building Services design on commercial projects Strong understanding of engineering calculations, specifications and coordinated design Proficient with Microsoft Office and AutoDesk AutoCAD (2020+) Experience within the FM or building services sector , ideally within an SME environment Strong communication skills with the ability to work collaboratively across teams Please apply to Joe north - (url removed) (phone number removed)
Feb 24, 2026
Full time
Intermediate HVAC Design Engineer Location: Leeds Salary: £45-£55k per annum Various benefits Holidays; 25 days plus 8 stats 300 North are working with a well-established MEP contractor in Leeds to recruit an HVAC / Building Services Design Engineer into their growing team. This role will suit an engineer with strong HVAC and building services design experience , comfortable working across feasibility, detailed design, tender support and project delivery within a commercial environment. You'll be responsible for the design and coordination of air conditioning, ventilation, heating, public health services and building controls , supporting projects from concept through to construction. Key Responsibilities Produce HVAC / Building Services feasibility studies , designs and technical proposals aligned to client performance requirements Develop bespoke compliant design standards where none are provided, ensuring alignment with CIBSE, Building Regulations and relevant legislation Prepare verified calculations, specifications and design drawings to support tender submissions Establish design concepts and coordinate site surveys with project teams Liaise with Project Managers throughout the full project lifecycle Respond to technical queries from live project sites to support delivery Manage document control including drawings, specifications, reports and correspondence Attend client design meetings and site surveys as required Produce and review designs using AutoCAD Supervise and sign off work completed by AutoCAD technicians Skills, Experience & Qualifications HNC / HND / Degree in a relevant engineering discipline (or working towards) Proven experience delivering HVAC & Building Services design on commercial projects Strong understanding of engineering calculations, specifications and coordinated design Proficient with Microsoft Office and AutoDesk AutoCAD (2020+) Experience within the FM or building services sector , ideally within an SME environment Strong communication skills with the ability to work collaboratively across teams Please apply to Joe north - (url removed) (phone number removed)
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Engineer to join the South East London region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds). Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Working knowledge of Access Control, EAS systems (Sensormatic), and related security equipment. Understanding of BS 5839 standards. IPAF licence (preferred). Competent working at heights using ladders and access equipment. Full UK driving licence. Ability to work independently with minimal supervision. Strong written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £38,481.37 basic salary 42.5 hours per week, full-time permanent role Company vehicle provided Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Ant on (phone number removed) and please apply to this advert to prompt a call back.
Feb 24, 2026
Full time
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Engineer to join the South East London region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds). Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Working knowledge of Access Control, EAS systems (Sensormatic), and related security equipment. Understanding of BS 5839 standards. IPAF licence (preferred). Competent working at heights using ladders and access equipment. Full UK driving licence. Ability to work independently with minimal supervision. Strong written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £38,481.37 basic salary 42.5 hours per week, full-time permanent role Company vehicle provided Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Ant on (phone number removed) and please apply to this advert to prompt a call back.
This role is for a Procurement Enablement Lead on a 12-month fixed-term contract, offering £32,670 - £47,041. Located in Bristol, Glasgow, or London, key skills include data analysis, compliance, and experience in Source-to-Pay lifecycle. United Kingdom 213 January 28, 2026 More than 6 months Hybrid Fixed Term - United Kingdom Integrity #"ETL (Extract )" Analysis Role OVO-ViewTeam: Procurement EnablementSalary banding: £32,670 - £47,041Experience: Mid-levelContract Type: Fixed Term ContractReporting to: P2P/Procurement Enablement ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Analyse, Enable, OptimiseTop 3 qualities for this role: Analytical Storyteller, Diplomatic Problem-Solver, Process ArchitectWhere you'll work:Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person.You'll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:No more guessing: You'll be driving our data integrity. By keeping our PO quality high, you allow us to track our carbon footprint with total accuracy. Without your clean data, we're just guessing at our impact - with it, we're leading the way.Sustainability by design: You'll help deliver a buying process that makes the 'green' choice, the easiest choice. By making sustainable vendors the default, you help steer the whole company toward planet-friendly habits.Plugging the leaks: You'll make sure we actually buy from the partners we've vetted for their low carbon footprints. By keeping us compliant, you ensure we don't 'leak' spend to suppliers who don't share our Plan Zero values.In short? You're turning our big environmental goals into everyday reality This role in a nutshell:This role sits in a small team that values versatile communication - we want to translate complex spend data into stories that help our leadership team make better decisions for the whole company. Working closely and engaging regularly is key.The Enablement Lead will work closely with the Manager to support Leadership strategy, taking ownership of Procurement data and processes that support the wider business.The Lead will be required to support the Administrator, understanding their transactional activities and workflows, and undertake these tasks during absences or busy periods. They will also be required to take on issues and see them through to resolution on the Administrator's behalf. Your key outcomes will be: P2P (or PE) Analyst support - Understand and support the end-to-end supplier lifecycle and associated processes. Assist with supplier onboarding in the event of high project volume influx. Work with stakeholders to navigate internal processes and ensure timely resolution of requests. Support buyer training management - maintain an up-to-date reference resource library. Regular review of data sets - a regular cadence to identify missing Buyers, Approvers or vacancies in key roles. Provision of support to process users, Procurement and other stakeholders. Work to minimise the downstream impact on AP (we are critical to AP success rates). Data Analysis & Reporting - Produce and maintain status reporting relating to Ivalua requests (requests, in-progress, out for approval etc ) to support each Category. Collaborate with the stakeholder teams to create and maintain a suite of dashboards that track key spend metrics. Create a central dashboard reflecting team activity and support provided. Undertake data analysis to identify trends, highlight risks, and pinpoint opportunities for improvement. Take ownership for proactive data integrity (contracts, suppliers, POs, purchase items). Maintain data match across Ivalua & Workday - users, contracts, financial coding. Procurement Systems SME - Provide an interface between Procurement and stakeholders to ensure compliance with internal policy, external and regulatory requirements. Contract queries - support in a timely manner, working with Category Leads and the Procurement Manager to come up with practical adjustments where needed, and communicate as policy if needed. Issue reporting/resolution - highlight and follow up on issues quickly either via Jira or Freshdesk (Ivalua) while providing updates and managing expectations. Continuous learning approach to systems - you will be expected to work towards Ivalua Academy Level 1. Support the maximisation of ROI on existing platforms - keep up to date with developments, assess and propose updates to process where spotted. Project support - Proactively support the end-to-end purchasing review, with the aim of delivering a robust, fit for purpose process that reduces unnecessary spend, allows for efficient approvals and results in accurate reporting. Embrace and engage with change, looking to optimise frameworks, data intelligence, and efficient process underlying the Procurement function. Use existing skills, build new ones - proactively driving efficiency with an enthusiasm to get stuck in. You'll be a successful Procurement Enablement Lead here at OVO if you Have the ability to 'translate' data: You don't just build reports; you extract insights and see the "so what?" factor. You can present complex spend analysis in a way that helps bring about a quick, confident decision. Are curious: You're the type of person who asks "why?" when you see a data outlier. You enjoy investigating the root cause of process friction and finding a permanent fix. Have a 'user-first' mindset: You have experience designing processes (like Requisition-to-Receipt) with the end-user in mind. You understand that a process only works if people actually want to use it! Are a chameleon-like communicator. You can dive into the weeds with a functional specialist to fix a PO error, then pivot to a high-level strategic discussion with a Department Head without missing a beat. Have a solid grasp of the Source-to-Pay lifecycle. You understand how contract compliance, PO quality, and receipting all link together to protect the company's bottom line. Know how to bring people along on a journey. You're comfortable persuading teams to adopt new tools or workflows by showing them the "what's in it for them". Are comfortable at juggling multiple things at once. From contract call-offs, low value transactions and process change activity the role is varied. Are comfortable facing ambiguity at times. This area does not come with a written handbook. You will need to be able to work with your colleagues to present clear reasons for change and bring others on the journey. Have a drive to self develop. Learning is a key part of all of our professional working lives. Taking accountability to think about and action your own development will support your future at OVO. Here's a taster of what's on offer: We'll pay you between £32,670 and £47,041, depending on your specific skills and experience. We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash. Starting with 34 days of holiday (including bank holidays). Health: With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more. Wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more. Lifestyle: Extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations. Home: Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers. Commute: Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Let's talk about what's in it for you. We'll pay you between £32,670 and £47,041, depending on your specific skills and experience . click apply for full job details
Feb 24, 2026
Full time
This role is for a Procurement Enablement Lead on a 12-month fixed-term contract, offering £32,670 - £47,041. Located in Bristol, Glasgow, or London, key skills include data analysis, compliance, and experience in Source-to-Pay lifecycle. United Kingdom 213 January 28, 2026 More than 6 months Hybrid Fixed Term - United Kingdom Integrity #"ETL (Extract )" Analysis Role OVO-ViewTeam: Procurement EnablementSalary banding: £32,670 - £47,041Experience: Mid-levelContract Type: Fixed Term ContractReporting to: P2P/Procurement Enablement ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Analyse, Enable, OptimiseTop 3 qualities for this role: Analytical Storyteller, Diplomatic Problem-Solver, Process ArchitectWhere you'll work:Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person.You'll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:No more guessing: You'll be driving our data integrity. By keeping our PO quality high, you allow us to track our carbon footprint with total accuracy. Without your clean data, we're just guessing at our impact - with it, we're leading the way.Sustainability by design: You'll help deliver a buying process that makes the 'green' choice, the easiest choice. By making sustainable vendors the default, you help steer the whole company toward planet-friendly habits.Plugging the leaks: You'll make sure we actually buy from the partners we've vetted for their low carbon footprints. By keeping us compliant, you ensure we don't 'leak' spend to suppliers who don't share our Plan Zero values.In short? You're turning our big environmental goals into everyday reality This role in a nutshell:This role sits in a small team that values versatile communication - we want to translate complex spend data into stories that help our leadership team make better decisions for the whole company. Working closely and engaging regularly is key.The Enablement Lead will work closely with the Manager to support Leadership strategy, taking ownership of Procurement data and processes that support the wider business.The Lead will be required to support the Administrator, understanding their transactional activities and workflows, and undertake these tasks during absences or busy periods. They will also be required to take on issues and see them through to resolution on the Administrator's behalf. Your key outcomes will be: P2P (or PE) Analyst support - Understand and support the end-to-end supplier lifecycle and associated processes. Assist with supplier onboarding in the event of high project volume influx. Work with stakeholders to navigate internal processes and ensure timely resolution of requests. Support buyer training management - maintain an up-to-date reference resource library. Regular review of data sets - a regular cadence to identify missing Buyers, Approvers or vacancies in key roles. Provision of support to process users, Procurement and other stakeholders. Work to minimise the downstream impact on AP (we are critical to AP success rates). Data Analysis & Reporting - Produce and maintain status reporting relating to Ivalua requests (requests, in-progress, out for approval etc ) to support each Category. Collaborate with the stakeholder teams to create and maintain a suite of dashboards that track key spend metrics. Create a central dashboard reflecting team activity and support provided. Undertake data analysis to identify trends, highlight risks, and pinpoint opportunities for improvement. Take ownership for proactive data integrity (contracts, suppliers, POs, purchase items). Maintain data match across Ivalua & Workday - users, contracts, financial coding. Procurement Systems SME - Provide an interface between Procurement and stakeholders to ensure compliance with internal policy, external and regulatory requirements. Contract queries - support in a timely manner, working with Category Leads and the Procurement Manager to come up with practical adjustments where needed, and communicate as policy if needed. Issue reporting/resolution - highlight and follow up on issues quickly either via Jira or Freshdesk (Ivalua) while providing updates and managing expectations. Continuous learning approach to systems - you will be expected to work towards Ivalua Academy Level 1. Support the maximisation of ROI on existing platforms - keep up to date with developments, assess and propose updates to process where spotted. Project support - Proactively support the end-to-end purchasing review, with the aim of delivering a robust, fit for purpose process that reduces unnecessary spend, allows for efficient approvals and results in accurate reporting. Embrace and engage with change, looking to optimise frameworks, data intelligence, and efficient process underlying the Procurement function. Use existing skills, build new ones - proactively driving efficiency with an enthusiasm to get stuck in. You'll be a successful Procurement Enablement Lead here at OVO if you Have the ability to 'translate' data: You don't just build reports; you extract insights and see the "so what?" factor. You can present complex spend analysis in a way that helps bring about a quick, confident decision. Are curious: You're the type of person who asks "why?" when you see a data outlier. You enjoy investigating the root cause of process friction and finding a permanent fix. Have a 'user-first' mindset: You have experience designing processes (like Requisition-to-Receipt) with the end-user in mind. You understand that a process only works if people actually want to use it! Are a chameleon-like communicator. You can dive into the weeds with a functional specialist to fix a PO error, then pivot to a high-level strategic discussion with a Department Head without missing a beat. Have a solid grasp of the Source-to-Pay lifecycle. You understand how contract compliance, PO quality, and receipting all link together to protect the company's bottom line. Know how to bring people along on a journey. You're comfortable persuading teams to adopt new tools or workflows by showing them the "what's in it for them". Are comfortable at juggling multiple things at once. From contract call-offs, low value transactions and process change activity the role is varied. Are comfortable facing ambiguity at times. This area does not come with a written handbook. You will need to be able to work with your colleagues to present clear reasons for change and bring others on the journey. Have a drive to self develop. Learning is a key part of all of our professional working lives. Taking accountability to think about and action your own development will support your future at OVO. Here's a taster of what's on offer: We'll pay you between £32,670 and £47,041, depending on your specific skills and experience. We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash. Starting with 34 days of holiday (including bank holidays). Health: With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more. Wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more. Lifestyle: Extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations. Home: Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers. Commute: Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Let's talk about what's in it for you. We'll pay you between £32,670 and £47,041, depending on your specific skills and experience . click apply for full job details
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Execution Services team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview We are seeking a highly motivated and experienced Product Manager to join our Agency Securities Lending (ASL) team within the Investment Banking division. This role is critical in shaping the strategic direction and delivery of innovative lending solutions for institutional clients. The ideal candidate will possess deep knowledge of agency lending, collateral management, and the broader securities financing ecosystem, along with strong analytical, business analysis, and project management skills. What you'll do Product Strategy & Roadmap Support definition of and management of the product roadmap for Agency Securities Lending services, aligning with market trends, client needs, and regulatory developments. Lead initiatives focused on Target Operating Model (TOM) design and transformation, including front-to-back process redesign and platform consolidation efforts. Drive large-scale platform transformation projects, including technology upgrades, third-party integrations, and migration to scalable architecture. Identify and prioritise product enhancements to improve client experience, operational efficiency, and risk management. Champion innovation in lending models, route optimisation, collateral transformation, and digital tooling to maintain a competitive edge. Cross-Functional Leadership Act as the product owner within Agile delivery teams, working closely with technology, operations, trading desks, risk, compliance, and legal. Translate complex business needs into detailed requirements, user stories, and acceptance criteria, acting as a Business Analyst across multiple workstreams. Lead end-to-end project delivery, including scoping, planning, execution, testing, and post-implementation support. Manage project governance and reporting for product initiatives, ensuring alignment with strategic goals, timelines, and budgets. Facilitate workshops, working groups, and governance forums with global stakeholders to drive consensus and ensure successful execution of product initiatives. Coordinate with Change Management and Operational Excellence teams to ensure readiness and adoption across impacted user groups. Client Engagement & Market Intelligence Engage with institutional clients, custodians, and agent lenders to gather feedback and ensure the product remains market leading. Monitor market and competitor developments across agency and principal lending, synthetic financing, and ESG-related impacts on lending. Risk, Control & Regulatory Oversight Partner with internal risk and compliance teams to ensure the product meets regulatory standards and internal control frameworks. Stay abreast of regulatory changes impacting securities lending (e.g., SFTR, CSDR, CRD6, Basel III/IV) and implement corresponding product adjustments. Performance & Analytics Leverage data and performance analytics to drive product decisions and identify opportunities for revenue optimization and risk reduction. Develop KPIs and metrics to track product adoption, utilisation, and impact on business performance. What we'll need from you Significant experience in Securities Lending, Prime Services, or Collateral Management, with a strong understanding of Agency Lending dynamics. Proven experience as a Product Manager, Business Analyst, or Project Manager in capital markets, fintech, or global banking environments. Familiarity with the securities finance value chain, including trade lifecycle, recall management, settlement, and beneficial owner reporting. Experience leading Target Operating Model change and platform transformation programs across complex organisational structures. Strong understanding of global regulatory frameworks (e.g., SEC 15c3-3, SFTR, Basel III/IV, UMR). Excellent stakeholder engagement and communication skills; ability to influence senior leaders and lead cross functional global teams. Experience working in Agile/SAFe environments; skilled in writing epics, features, and user stories. Strong analytical mindset with proficiency in Excel, Power BI, Tableau, or SQL. Experience in delivering digital solutions for securities lending or collateral optimisation. Knowledge of tri party agents, custody platforms, and global settlement infrastructures. Familiarity with ESG constraints in lending programs and their impact on beneficial owner mandates. Bachelor's degree in finance, Economics, Engineering, or related field; MBA or equivalent advanced degree is a plus. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretionary annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group Product Management and Development Job Family Product Management Time Type Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Feb 24, 2026
Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Execution Services team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview We are seeking a highly motivated and experienced Product Manager to join our Agency Securities Lending (ASL) team within the Investment Banking division. This role is critical in shaping the strategic direction and delivery of innovative lending solutions for institutional clients. The ideal candidate will possess deep knowledge of agency lending, collateral management, and the broader securities financing ecosystem, along with strong analytical, business analysis, and project management skills. What you'll do Product Strategy & Roadmap Support definition of and management of the product roadmap for Agency Securities Lending services, aligning with market trends, client needs, and regulatory developments. Lead initiatives focused on Target Operating Model (TOM) design and transformation, including front-to-back process redesign and platform consolidation efforts. Drive large-scale platform transformation projects, including technology upgrades, third-party integrations, and migration to scalable architecture. Identify and prioritise product enhancements to improve client experience, operational efficiency, and risk management. Champion innovation in lending models, route optimisation, collateral transformation, and digital tooling to maintain a competitive edge. Cross-Functional Leadership Act as the product owner within Agile delivery teams, working closely with technology, operations, trading desks, risk, compliance, and legal. Translate complex business needs into detailed requirements, user stories, and acceptance criteria, acting as a Business Analyst across multiple workstreams. Lead end-to-end project delivery, including scoping, planning, execution, testing, and post-implementation support. Manage project governance and reporting for product initiatives, ensuring alignment with strategic goals, timelines, and budgets. Facilitate workshops, working groups, and governance forums with global stakeholders to drive consensus and ensure successful execution of product initiatives. Coordinate with Change Management and Operational Excellence teams to ensure readiness and adoption across impacted user groups. Client Engagement & Market Intelligence Engage with institutional clients, custodians, and agent lenders to gather feedback and ensure the product remains market leading. Monitor market and competitor developments across agency and principal lending, synthetic financing, and ESG-related impacts on lending. Risk, Control & Regulatory Oversight Partner with internal risk and compliance teams to ensure the product meets regulatory standards and internal control frameworks. Stay abreast of regulatory changes impacting securities lending (e.g., SFTR, CSDR, CRD6, Basel III/IV) and implement corresponding product adjustments. Performance & Analytics Leverage data and performance analytics to drive product decisions and identify opportunities for revenue optimization and risk reduction. Develop KPIs and metrics to track product adoption, utilisation, and impact on business performance. What we'll need from you Significant experience in Securities Lending, Prime Services, or Collateral Management, with a strong understanding of Agency Lending dynamics. Proven experience as a Product Manager, Business Analyst, or Project Manager in capital markets, fintech, or global banking environments. Familiarity with the securities finance value chain, including trade lifecycle, recall management, settlement, and beneficial owner reporting. Experience leading Target Operating Model change and platform transformation programs across complex organisational structures. Strong understanding of global regulatory frameworks (e.g., SEC 15c3-3, SFTR, Basel III/IV, UMR). Excellent stakeholder engagement and communication skills; ability to influence senior leaders and lead cross functional global teams. Experience working in Agile/SAFe environments; skilled in writing epics, features, and user stories. Strong analytical mindset with proficiency in Excel, Power BI, Tableau, or SQL. Experience in delivering digital solutions for securities lending or collateral optimisation. Knowledge of tri party agents, custody platforms, and global settlement infrastructures. Familiarity with ESG constraints in lending programs and their impact on beneficial owner mandates. Bachelor's degree in finance, Economics, Engineering, or related field; MBA or equivalent advanced degree is a plus. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretionary annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group Product Management and Development Job Family Product Management Time Type Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Supervisor CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Fabric Technician to join the team located in Port Talbot. Role Summary: As a CBRE Workplace Experience Supervisor, you will oversee administrative from the Reception team to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. Manage the reception teams to ensure smooth running of operations. Occasionally cover reception, receiving and directing incoming calls to appropriate personnel and voicemail. Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols. Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed. Perform general clerical duties including distributing office faxes and packages and ordering office supplies. Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined procedures and processes under close supervision and guidance. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific - Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Experience Required: Experience running a Reception desk or Customer Service professionals. A minimum of 3 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
Feb 24, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Supervisor CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Fabric Technician to join the team located in Port Talbot. Role Summary: As a CBRE Workplace Experience Supervisor, you will oversee administrative from the Reception team to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. Manage the reception teams to ensure smooth running of operations. Occasionally cover reception, receiving and directing incoming calls to appropriate personnel and voicemail. Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols. Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed. Perform general clerical duties including distributing office faxes and packages and ordering office supplies. Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined procedures and processes under close supervision and guidance. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific - Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Experience Required: Experience running a Reception desk or Customer Service professionals. A minimum of 3 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
Flannery Plant Hire (Oval) Ltd.
Wembley, Middlesex
Job Title: Night Shift Plant Manager Location: Wembley Company: Flannery Plant Hire Hours: Office based 5pm to 9pm, on call until 6:30am. Monday to Friday About Flannery Plant Hire Flannery Plant Hire is one of the UK's leading providers of operated and self-drive plant, supporting major infrastructure and construction projects nationwide. With a modern, low-emission fleet and a commitment to safety, innovation, and sustainability, Flannery is proud to set industry standards in service and operational excellence. Role Overview As the Night Shift Plant Manager, you will oversee all night-time operational activities within the depot - managing logistics, fleet coordination, and administration to ensure equipment is prepared, scheduled, and dispatched effectively. You'll be the key link between operations, transport, and maintenance teams, ensuring that all processes run smoothly overnight and that the day shift starts with accurate, up-to-date information ready for deployment. This role requires strong organisational skills, leadership, and a proactive approach to managing workflows, compliance, and communication across departments. Key Responsibilities Oversee all depot operations during the night shift, ensuring efficient coordination between transport, service, and hire desk functions. Monitor schedules, ensuring machines are ready for delivery, collection, or hire in line with customer and project requirements. Maintain real-time updates in hire management and scheduling systems, ensuring all data is accurate and up to date. Provide comprehensive shift handovers to the day operations team, highlighting any issues, delays, or maintenance priorities. Liaise with transport and logistics teams to confirm vehicle movements and ensure compliance with regulations and safety standards. Ensure all operational processes adhere to Flannery's health and safety and quality management systems. Produce and review nightly performance reports, identifying areas for improvement in efficiency and accuracy. Assist with resource planning, ensuring appropriate staffing and equipment availability for upcoming projects. Support the implementation of continuous improvement initiatives to streamline depot operations and communication. Skills & Experience Previous experience in an operations, logistics, or plant hire coordination role (night shift experience advantageous). Strong understanding of fleet and equipment scheduling within a construction or hire environment. Excellent administrative and organisational skills with strong attention to detail. Proficient in Microsoft Office and hire management software, ideally Syrinx. Confident communicator with the ability to liaise effectively between departments and shifts. Strong problem-solving abilities, with a calm, solution-focused approach under pressure. Knowledge of health and safety procedures and compliance requirements in plant or logistics operations.
Feb 24, 2026
Full time
Job Title: Night Shift Plant Manager Location: Wembley Company: Flannery Plant Hire Hours: Office based 5pm to 9pm, on call until 6:30am. Monday to Friday About Flannery Plant Hire Flannery Plant Hire is one of the UK's leading providers of operated and self-drive plant, supporting major infrastructure and construction projects nationwide. With a modern, low-emission fleet and a commitment to safety, innovation, and sustainability, Flannery is proud to set industry standards in service and operational excellence. Role Overview As the Night Shift Plant Manager, you will oversee all night-time operational activities within the depot - managing logistics, fleet coordination, and administration to ensure equipment is prepared, scheduled, and dispatched effectively. You'll be the key link between operations, transport, and maintenance teams, ensuring that all processes run smoothly overnight and that the day shift starts with accurate, up-to-date information ready for deployment. This role requires strong organisational skills, leadership, and a proactive approach to managing workflows, compliance, and communication across departments. Key Responsibilities Oversee all depot operations during the night shift, ensuring efficient coordination between transport, service, and hire desk functions. Monitor schedules, ensuring machines are ready for delivery, collection, or hire in line with customer and project requirements. Maintain real-time updates in hire management and scheduling systems, ensuring all data is accurate and up to date. Provide comprehensive shift handovers to the day operations team, highlighting any issues, delays, or maintenance priorities. Liaise with transport and logistics teams to confirm vehicle movements and ensure compliance with regulations and safety standards. Ensure all operational processes adhere to Flannery's health and safety and quality management systems. Produce and review nightly performance reports, identifying areas for improvement in efficiency and accuracy. Assist with resource planning, ensuring appropriate staffing and equipment availability for upcoming projects. Support the implementation of continuous improvement initiatives to streamline depot operations and communication. Skills & Experience Previous experience in an operations, logistics, or plant hire coordination role (night shift experience advantageous). Strong understanding of fleet and equipment scheduling within a construction or hire environment. Excellent administrative and organisational skills with strong attention to detail. Proficient in Microsoft Office and hire management software, ideally Syrinx. Confident communicator with the ability to liaise effectively between departments and shifts. Strong problem-solving abilities, with a calm, solution-focused approach under pressure. Knowledge of health and safety procedures and compliance requirements in plant or logistics operations.
Cyngor Caerdydd/Cardiff Council
Cardiff, South Glamorgan
ICT is part of the Council's Customer and Digital Services Directorate. Its primary functions are to provide high quality IT systems, support and maintenance across the organisation; to provide strategic advice and guidance to the service areas and their directorates; to contribute to the delivery of the Council's Digital First approach. The Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications ICT Services teams delivering network, server and end user computing services Security and Compliance Enterprise Architecture About the job The technologies supported are predominantly based around Microsoft Windows desktop, laptop and server platforms with applications delivered through a range of physical, virtual and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have access to a diverse range of learning opportunities to enable you to develop your career path as well as access to regular performance and development reviews. Main Duties and Responsibilities Enhance and maintain end user computing services to meet the needs of the council, the local education authority and individual schools. Investigate and diagnose complex problems, deliver solutions and maintain overall infrastructure performance. Identify and investigate opportunities to improve service delivery and, where necessary, work to deliver new or enhanced solutions. Work with the Technical Infrastructure Manager and the wider Schools ICT Support Service to identify upcoming projects, assist in the management of the project and coordinate, align and manage resources to ensure successful project delivery. Support and contribute to service improvement activities and initiatives. Conduct performance management of the existing end user computing infrastructure. Advise and guide in the planning phases of ICT projects to ensure that end user computing requirements are considered in the overall specification. Conduct tests of hardware and software using defined procedures and diagnostic tools. Take personal responsibility for own health and safety and promote compliance ensuring a safe working environment. Monitor and take action to ensure performance of the service meets objectives, targets and quality standards. Respond to incidents and requests, including tickets logged via the ICT Service Desk, ensuring relevant prioritisation and detail to allow effective investigation and resolution and ensure SLAs are met. Develop relationships with technical and support staff to ensure systems and information requirements are specified and delivered. Actively participate in service improvement events. Mentor other team members and promote knowledge sharing and skills transfer. Maintain effective relationships with all technical and support staff to ensure systems and information requirements are specified and delivered. Provide management information, as required, and collaborate with key stakeholders regarding operational performance. Develop, review and maintain service plans, policies, processes and procedures. Support and contribute to service improvement activities and initiatives. Contribute to the Service's performance, objectives, targets and achievement of quality standards. What We Are Looking For From You Proven delivery of excellent customer service. Practical understanding of user experience and requirement analysis and the ability to identify user objectives for systems, products or services and define and implement the required solutions. Experience of problem management and proven ability to investigate and resolve problems in systems and services, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. Practical experience of managing, troubleshooting, customising and deploying current Microsoft Windows operating systems, Microsoft Office suites including Microsoft 365 and Microsoft Azure. Demonstrable experience researching new technologies and, where appropriate, identifying opportunities to introduce and implement new technologies to enhance service delivery. Excellent knowledge and understanding of end user computing and IT infrastructure and practical experience supporting enterprise IT environments. Additional information We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Feb 24, 2026
Full time
ICT is part of the Council's Customer and Digital Services Directorate. Its primary functions are to provide high quality IT systems, support and maintenance across the organisation; to provide strategic advice and guidance to the service areas and their directorates; to contribute to the delivery of the Council's Digital First approach. The Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications ICT Services teams delivering network, server and end user computing services Security and Compliance Enterprise Architecture About the job The technologies supported are predominantly based around Microsoft Windows desktop, laptop and server platforms with applications delivered through a range of physical, virtual and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have access to a diverse range of learning opportunities to enable you to develop your career path as well as access to regular performance and development reviews. Main Duties and Responsibilities Enhance and maintain end user computing services to meet the needs of the council, the local education authority and individual schools. Investigate and diagnose complex problems, deliver solutions and maintain overall infrastructure performance. Identify and investigate opportunities to improve service delivery and, where necessary, work to deliver new or enhanced solutions. Work with the Technical Infrastructure Manager and the wider Schools ICT Support Service to identify upcoming projects, assist in the management of the project and coordinate, align and manage resources to ensure successful project delivery. Support and contribute to service improvement activities and initiatives. Conduct performance management of the existing end user computing infrastructure. Advise and guide in the planning phases of ICT projects to ensure that end user computing requirements are considered in the overall specification. Conduct tests of hardware and software using defined procedures and diagnostic tools. Take personal responsibility for own health and safety and promote compliance ensuring a safe working environment. Monitor and take action to ensure performance of the service meets objectives, targets and quality standards. Respond to incidents and requests, including tickets logged via the ICT Service Desk, ensuring relevant prioritisation and detail to allow effective investigation and resolution and ensure SLAs are met. Develop relationships with technical and support staff to ensure systems and information requirements are specified and delivered. Actively participate in service improvement events. Mentor other team members and promote knowledge sharing and skills transfer. Maintain effective relationships with all technical and support staff to ensure systems and information requirements are specified and delivered. Provide management information, as required, and collaborate with key stakeholders regarding operational performance. Develop, review and maintain service plans, policies, processes and procedures. Support and contribute to service improvement activities and initiatives. Contribute to the Service's performance, objectives, targets and achievement of quality standards. What We Are Looking For From You Proven delivery of excellent customer service. Practical understanding of user experience and requirement analysis and the ability to identify user objectives for systems, products or services and define and implement the required solutions. Experience of problem management and proven ability to investigate and resolve problems in systems and services, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. Practical experience of managing, troubleshooting, customising and deploying current Microsoft Windows operating systems, Microsoft Office suites including Microsoft 365 and Microsoft Azure. Demonstrable experience researching new technologies and, where appropriate, identifying opportunities to introduce and implement new technologies to enhance service delivery. Excellent knowledge and understanding of end user computing and IT infrastructure and practical experience supporting enterprise IT environments. Additional information We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
This role is for a Procurement Enablement Lead on a 12-month fixed-term contract, offering £32,670 - £47,041. Located in Bristol, Glasgow, or London, key skills include data analysis, compliance, and experience in Source-to-Pay lifecycle. United Kingdom 213 January 28, 2026 More than 6 months Hybrid Fixed Term - United Kingdom Integrity #"ETL (Extract )" Analysis Role OVO-ViewTeam: Procurement EnablementSalary banding: £32,670 - £47,041Experience: Mid-levelContract Type: Fixed Term ContractReporting to: P2P/Procurement Enablement ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Analyse, Enable, OptimiseTop 3 qualities for this role: Analytical Storyteller, Diplomatic Problem-Solver, Process ArchitectWhere you'll work:Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person.You'll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:No more guessing: You'll be driving our data integrity. By keeping our PO quality high, you allow us to track our carbon footprint with total accuracy. Without your clean data, we're just guessing at our impact - with it, we're leading the way.Sustainability by design: You'll help deliver a buying process that makes the 'green' choice, the easiest choice. By making sustainable vendors the default, you help steer the whole company toward planet-friendly habits.Plugging the leaks: You'll make sure we actually buy from the partners we've vetted for their low carbon footprints. By keeping us compliant, you ensure we don't 'leak' spend to suppliers who don't share our Plan Zero values.In short? You're turning our big environmental goals into everyday reality This role in a nutshell:This role sits in a small team that values versatile communication - we want to translate complex spend data into stories that help our leadership team make better decisions for the whole company. Working closely and engaging regularly is key.The Enablement Lead will work closely with the Manager to support Leadership strategy, taking ownership of Procurement data and processes that support the wider business.The Lead will be required to support the Administrator, understanding their transactional activities and workflows, and undertake these tasks during absences or busy periods. They will also be required to take on issues and see them through to resolution on the Administrator's behalf. Your key outcomes will be: P2P (or PE) Analyst support - Understand and support the end-to-end supplier lifecycle and associated processes. Assist with supplier onboarding in the event of high project volume influx. Work with stakeholders to navigate internal processes and ensure timely resolution of requests. Support buyer training management - maintain an up-to-date reference resource library. Regular review of data sets - a regular cadence to identify missing Buyers, Approvers or vacancies in key roles. Provision of support to process users, Procurement and other stakeholders. Work to minimise the downstream impact on AP (we are critical to AP success rates). Data Analysis & Reporting - Produce and maintain status reporting relating to Ivalua requests (requests, in-progress, out for approval etc ) to support each Category. Collaborate with the stakeholder teams to create and maintain a suite of dashboards that track key spend metrics. Create a central dashboard reflecting team activity and support provided. Undertake data analysis to identify trends, highlight risks, and pinpoint opportunities for improvement. Take ownership for proactive data integrity (contracts, suppliers, POs, purchase items). Maintain data match across Ivalua & Workday - users, contracts, financial coding. Procurement Systems SME - Provide an interface between Procurement and stakeholders to ensure compliance with internal policy, external and regulatory requirements. Contract queries - support in a timely manner, working with Category Leads and the Procurement Manager to come up with practical adjustments where needed, and communicate as policy if needed. Issue reporting/resolution - highlight and follow up on issues quickly either via Jira or Freshdesk (Ivalua) while providing updates and managing expectations. Continuous learning approach to systems - you will be expected to work towards Ivalua Academy Level 1. Support the maximisation of ROI on existing platforms - keep up to date with developments, assess and propose updates to process where spotted. Project support - Proactively support the end-to-end purchasing review, with the aim of delivering a robust, fit for purpose process that reduces unnecessary spend, allows for efficient approvals and results in accurate reporting. Embrace and engage with change, looking to optimise frameworks, data intelligence, and efficient process underlying the Procurement function. Use existing skills, build new ones - proactively driving efficiency with an enthusiasm to get stuck in. You'll be a successful Procurement Enablement Lead here at OVO if you Have the ability to 'translate' data: You don't just build reports; you extract insights and see the "so what?" factor. You can present complex spend analysis in a way that helps bring about a quick, confident decision. Are curious: You're the type of person who asks "why?" when you see a data outlier. You enjoy investigating the root cause of process friction and finding a permanent fix. Have a 'user-first' mindset: You have experience designing processes (like Requisition-to-Receipt) with the end-user in mind. You understand that a process only works if people actually want to use it! Are a chameleon-like communicator. You can dive into the weeds with a functional specialist to fix a PO error, then pivot to a high-level strategic discussion with a Department Head without missing a beat. Have a solid grasp of the Source-to-Pay lifecycle. You understand how contract compliance, PO quality, and receipting all link together to protect the company's bottom line. Know how to bring people along on a journey. You're comfortable persuading teams to adopt new tools or workflows by showing them the "what's in it for them". Are comfortable at juggling multiple things at once. From contract call-offs, low value transactions and process change activity the role is varied. Are comfortable facing ambiguity at times. This area does not come with a written handbook. You will need to be able to work with your colleagues to present clear reasons for change and bring others on the journey. Have a drive to self develop. Learning is a key part of all of our professional working lives. Taking accountability to think about and action your own development will support your future at OVO. Here's a taster of what's on offer: We'll pay you between £32,670 and £47,041, depending on your specific skills and experience. We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash. Starting with 34 days of holiday (including bank holidays). Health: With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more. Wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more. Lifestyle: Extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations. Home: Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers. Commute: Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Let's talk about what's in it for you. We'll pay you between £32,670 and £47,041, depending on your specific skills and experience . click apply for full job details
Feb 24, 2026
Full time
This role is for a Procurement Enablement Lead on a 12-month fixed-term contract, offering £32,670 - £47,041. Located in Bristol, Glasgow, or London, key skills include data analysis, compliance, and experience in Source-to-Pay lifecycle. United Kingdom 213 January 28, 2026 More than 6 months Hybrid Fixed Term - United Kingdom Integrity #"ETL (Extract )" Analysis Role OVO-ViewTeam: Procurement EnablementSalary banding: £32,670 - £47,041Experience: Mid-levelContract Type: Fixed Term ContractReporting to: P2P/Procurement Enablement ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Analyse, Enable, OptimiseTop 3 qualities for this role: Analytical Storyteller, Diplomatic Problem-Solver, Process ArchitectWhere you'll work:Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person.You'll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life. Everyone belongs at OVOAt OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planetEverything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:No more guessing: You'll be driving our data integrity. By keeping our PO quality high, you allow us to track our carbon footprint with total accuracy. Without your clean data, we're just guessing at our impact - with it, we're leading the way.Sustainability by design: You'll help deliver a buying process that makes the 'green' choice, the easiest choice. By making sustainable vendors the default, you help steer the whole company toward planet-friendly habits.Plugging the leaks: You'll make sure we actually buy from the partners we've vetted for their low carbon footprints. By keeping us compliant, you ensure we don't 'leak' spend to suppliers who don't share our Plan Zero values.In short? You're turning our big environmental goals into everyday reality This role in a nutshell:This role sits in a small team that values versatile communication - we want to translate complex spend data into stories that help our leadership team make better decisions for the whole company. Working closely and engaging regularly is key.The Enablement Lead will work closely with the Manager to support Leadership strategy, taking ownership of Procurement data and processes that support the wider business.The Lead will be required to support the Administrator, understanding their transactional activities and workflows, and undertake these tasks during absences or busy periods. They will also be required to take on issues and see them through to resolution on the Administrator's behalf. Your key outcomes will be: P2P (or PE) Analyst support - Understand and support the end-to-end supplier lifecycle and associated processes. Assist with supplier onboarding in the event of high project volume influx. Work with stakeholders to navigate internal processes and ensure timely resolution of requests. Support buyer training management - maintain an up-to-date reference resource library. Regular review of data sets - a regular cadence to identify missing Buyers, Approvers or vacancies in key roles. Provision of support to process users, Procurement and other stakeholders. Work to minimise the downstream impact on AP (we are critical to AP success rates). Data Analysis & Reporting - Produce and maintain status reporting relating to Ivalua requests (requests, in-progress, out for approval etc ) to support each Category. Collaborate with the stakeholder teams to create and maintain a suite of dashboards that track key spend metrics. Create a central dashboard reflecting team activity and support provided. Undertake data analysis to identify trends, highlight risks, and pinpoint opportunities for improvement. Take ownership for proactive data integrity (contracts, suppliers, POs, purchase items). Maintain data match across Ivalua & Workday - users, contracts, financial coding. Procurement Systems SME - Provide an interface between Procurement and stakeholders to ensure compliance with internal policy, external and regulatory requirements. Contract queries - support in a timely manner, working with Category Leads and the Procurement Manager to come up with practical adjustments where needed, and communicate as policy if needed. Issue reporting/resolution - highlight and follow up on issues quickly either via Jira or Freshdesk (Ivalua) while providing updates and managing expectations. Continuous learning approach to systems - you will be expected to work towards Ivalua Academy Level 1. Support the maximisation of ROI on existing platforms - keep up to date with developments, assess and propose updates to process where spotted. Project support - Proactively support the end-to-end purchasing review, with the aim of delivering a robust, fit for purpose process that reduces unnecessary spend, allows for efficient approvals and results in accurate reporting. Embrace and engage with change, looking to optimise frameworks, data intelligence, and efficient process underlying the Procurement function. Use existing skills, build new ones - proactively driving efficiency with an enthusiasm to get stuck in. You'll be a successful Procurement Enablement Lead here at OVO if you Have the ability to 'translate' data: You don't just build reports; you extract insights and see the "so what?" factor. You can present complex spend analysis in a way that helps bring about a quick, confident decision. Are curious: You're the type of person who asks "why?" when you see a data outlier. You enjoy investigating the root cause of process friction and finding a permanent fix. Have a 'user-first' mindset: You have experience designing processes (like Requisition-to-Receipt) with the end-user in mind. You understand that a process only works if people actually want to use it! Are a chameleon-like communicator. You can dive into the weeds with a functional specialist to fix a PO error, then pivot to a high-level strategic discussion with a Department Head without missing a beat. Have a solid grasp of the Source-to-Pay lifecycle. You understand how contract compliance, PO quality, and receipting all link together to protect the company's bottom line. Know how to bring people along on a journey. You're comfortable persuading teams to adopt new tools or workflows by showing them the "what's in it for them". Are comfortable at juggling multiple things at once. From contract call-offs, low value transactions and process change activity the role is varied. Are comfortable facing ambiguity at times. This area does not come with a written handbook. You will need to be able to work with your colleagues to present clear reasons for change and bring others on the journey. Have a drive to self develop. Learning is a key part of all of our professional working lives. Taking accountability to think about and action your own development will support your future at OVO. Here's a taster of what's on offer: We'll pay you between £32,670 and £47,041, depending on your specific skills and experience. We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash. Starting with 34 days of holiday (including bank holidays). Health: With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more. Wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more. Lifestyle: Extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations. Home: Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers. Commute: Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans. Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Let's talk about what's in it for you. We'll pay you between £32,670 and £47,041, depending on your specific skills and experience . click apply for full job details
Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong. Role Overview: The Polypipe Building Products CRM Salesforce Executive is a business-embedded power user who acts as the first point of contact for Salesforce within their area of the organisation. The role is responsible for user enablement, adoption, training, user acceptance testing, data hygiene, and translating business needs into clear, structured requirements for the central Salesforce team. This role will also be responsible for basic configuration, such as creating reports and dashboards. Superuser acts as a critical bridge between the end user and the Salesforce delivery team, driving adoption, providing first-line support, and mapping business processes. Key Responsibilities: Design and deliver structured Salesforce training for new starters, creating and maintaining a comprehensive, role-based onboarding programme supported by ClickLearn training materials Provide monthly one-to-one coaching sessions with sales team members, using the skills matrix to identify capability gaps, build confidence, and ensure best practice Salesforce usage Ensure each user is fully competent in completing required GENVUE tasks, offering enhancement training and practical guidance where needed Act as a trusted first point of contact for Salesforce-related queries, providing advice, resolving issues, and escalating technical matters to the Salesforce System Administrator through formal ticketing Maintain a local helpdesk log to track issues, identify recurring themes, and highlight opportunities for process and system improvements Collaborate with business departments to define and document as is and to be processes, ensuring Salesforce aligns with operational needs Design, develop, and maintain Salesforce reports, dashboards, and list views to support users, managers, and senior leadership Support teams in understanding and leveraging Salesforce data to drive informed decision-making and improved performance Actively monitor and improve data quality, escalating systemic issues where technical intervention is required Attend regional and business meetings to present system enhancements, gather user feedback, and identify improvement opportunities Participate in regular enhancement meetings with Superusers and Business Process Owners, contributing business-focused input and practical recommendations Support the Salesforce System Administrator with sandbox testing and pre-UAT validation to ensure enhancements are practical, user-friendly, and aligned to real-world processes Manage onboarding and offboarding activities, maintain accurate user access and reporting structures, perform general Salesforce housekeeping, and proactively identify system friction points for remediation or enhancement Skills & Requirements: Strong hands-on experience using Salesforce (or a similar CRM system) within a sales or operational environment, ideally as a Superuser, champion, or power user Proven ability to train, coach, and support colleagues, with experience using tools such as ClickLearn or similar training platforms Solid understanding of internal business processes and how systems, data models, and automation support operational efficiency and performance Experience creating and maintaining reports and dashboards that meet the needs of users, managers, and senior leadership High attention to detail, particularly in relation to data quality, consistency, and governance, with exposure to enhancement or governance forums Confident communicator, comfortable working with stakeholders at all levels and acting as a bridge between business users and technical teams Organised and methodical, with the ability to manage multiple priorities and requests, ideally within a multi-business or matrix organisation A proactive mindset with a genuine interest in process improvement and data-driven decision-making, plus a full UK driving licence and willingness to travel if required Workings Hours & Benefits: Monday to Friday, 08 00 25 Days annual leave Contributory pension scheme - matched up to 8% Life assurance Enhanced Maternity & Paternity pay Save as you earn Sharesave Scheme Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services. Staff discount on all Genuit Group products
Feb 24, 2026
Full time
Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong. Role Overview: The Polypipe Building Products CRM Salesforce Executive is a business-embedded power user who acts as the first point of contact for Salesforce within their area of the organisation. The role is responsible for user enablement, adoption, training, user acceptance testing, data hygiene, and translating business needs into clear, structured requirements for the central Salesforce team. This role will also be responsible for basic configuration, such as creating reports and dashboards. Superuser acts as a critical bridge between the end user and the Salesforce delivery team, driving adoption, providing first-line support, and mapping business processes. Key Responsibilities: Design and deliver structured Salesforce training for new starters, creating and maintaining a comprehensive, role-based onboarding programme supported by ClickLearn training materials Provide monthly one-to-one coaching sessions with sales team members, using the skills matrix to identify capability gaps, build confidence, and ensure best practice Salesforce usage Ensure each user is fully competent in completing required GENVUE tasks, offering enhancement training and practical guidance where needed Act as a trusted first point of contact for Salesforce-related queries, providing advice, resolving issues, and escalating technical matters to the Salesforce System Administrator through formal ticketing Maintain a local helpdesk log to track issues, identify recurring themes, and highlight opportunities for process and system improvements Collaborate with business departments to define and document as is and to be processes, ensuring Salesforce aligns with operational needs Design, develop, and maintain Salesforce reports, dashboards, and list views to support users, managers, and senior leadership Support teams in understanding and leveraging Salesforce data to drive informed decision-making and improved performance Actively monitor and improve data quality, escalating systemic issues where technical intervention is required Attend regional and business meetings to present system enhancements, gather user feedback, and identify improvement opportunities Participate in regular enhancement meetings with Superusers and Business Process Owners, contributing business-focused input and practical recommendations Support the Salesforce System Administrator with sandbox testing and pre-UAT validation to ensure enhancements are practical, user-friendly, and aligned to real-world processes Manage onboarding and offboarding activities, maintain accurate user access and reporting structures, perform general Salesforce housekeeping, and proactively identify system friction points for remediation or enhancement Skills & Requirements: Strong hands-on experience using Salesforce (or a similar CRM system) within a sales or operational environment, ideally as a Superuser, champion, or power user Proven ability to train, coach, and support colleagues, with experience using tools such as ClickLearn or similar training platforms Solid understanding of internal business processes and how systems, data models, and automation support operational efficiency and performance Experience creating and maintaining reports and dashboards that meet the needs of users, managers, and senior leadership High attention to detail, particularly in relation to data quality, consistency, and governance, with exposure to enhancement or governance forums Confident communicator, comfortable working with stakeholders at all levels and acting as a bridge between business users and technical teams Organised and methodical, with the ability to manage multiple priorities and requests, ideally within a multi-business or matrix organisation A proactive mindset with a genuine interest in process improvement and data-driven decision-making, plus a full UK driving licence and willingness to travel if required Workings Hours & Benefits: Monday to Friday, 08 00 25 Days annual leave Contributory pension scheme - matched up to 8% Life assurance Enhanced Maternity & Paternity pay Save as you earn Sharesave Scheme Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services. Staff discount on all Genuit Group products
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment, and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Established in 2002 as Gemserv Limited, Talan provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working, which we know our employees value. Job Description The Role The role sits within Gemserv'sFuture Marketsfunction, as part of theStakeholder Engagementteam. You'll be supporting the delivery of excellent customer service across multiple energy codes by engaging with a wide range of stakeholders, including Code Parties, Non-Party Users, and Consumers, across various business types. You'll handle first-line enquiries via online forms, live chat, email, and phone, ensuring timely, high-quality responses in line with SLAs, while maintaining accurate CRM records. You'll also lead introductory meetings for new market participants and clearly explain processes and obligations tailored to each stakeholder's role and experience, ensuring a smooth and well-supported onboarding experience. Beyond day-to-day support, the team contributes toservice improvement initiatives, manages feedback, and curates supporting code documentation. You'll collaborate across Code Manager teams to share insights and ensure a unified service approach. The ideal candidate will have a good working knowledge of the UK Energy market and experience in delivering exceptional customer service either in a contact centre or an office environment. Responsibilities Lead by example in responding to Service Desk enquiries with accuracy, ensuring adherence to SLAs and fostering trust among stakeholders. Ensure the team meets its service levels by working to and taking ownership of deadlines. Lead weekly Service Desk meetings, strengthen partnerships within Energy Code teams by using knowledge transfer to enhance accuracy and consistency in stakeholder support. Lead on meeting actions where required. Develop and maintain strong, collaborative working relationships with other Code Manager teams and Service Providers. Drive efficiency by identifying and leading on opportunities for continuous improvement across the Code Manager, championing best practices alongside the wider team. Identify patterns in enquiries to facilitate drafting and reviewing internal or external documentation, including guidance, communications, and website content to ensure accuracy, consistency, and quality. Build an understanding of the relevant Energy Codes, their products, and the impacts of these on industry stakeholders and consumers, feeding this back to the wider team where necessary. Maintain a calm and professional approach to consumer calls, leveraging vulnerable consumer training to ensure you direct consumers to the appropriate route for resolution. Deputise for the Service Desk Manager as required. Manage internal CRM questions or code support while positively promoting the efficiencies of the Service Desk. Take responsibility for CRM areas of concern or errors, liaise with our system provider to reach a resolution, test and implement fixes when required. Take ownership of various Stakeholder Engagement reporting, highlighting valuable insights into the previous month. Take responsibility forCRM data integrity by maintaining accurate records, collaborating with Stakeholder Engagement teams, and overseeing mailbox operations. Manage the incoming applications, ensuring the requests are recorded and processed in line with SLAs. Hold individual onboarding meetings between all new Parties to introduce the Code, the Code Manager, and the process within it. Work with other Code Manager teams to support the onboarding of/changes to Parties access to services such as the REC Portal, Enquiry Services, and Central Switching Service Support the development of business requirements and solutions for standard and non-standard stakeholder data requests. Proactively support on Stakeholder Engagement team projects and changes, using independent judgment to manage workload while aligning with SLAs. Competitive salary Range plus an excellent benefits package Qualifications Requirements Experience of working on a service desk either in a contact centre or office environment, taking ownership of processes through multiple channels Experience of working and communicating with a variety of stakeholders interpreting complex business processes and onboarding new procedures and ways of working. Experience in delivering exceptional customer service to agreed performance indicators Experience of diagnosing issues, diagnosing potential paths to resolution and leading or collaborating towards a resolution. Experience of working collaboratively across a diverse team to deliver exceptional service. Demonstratable experience of working across multiple and possibly contradicting objectives to drive innovative solutions. Proficient in using digital systems and tools, such as CRM platforms, to support efficient workflows and data management. Required Skillset Ability to understand and work with differing stakeholder needs and how to put Parties and Consumers at the heart of the service. Excellent communication skills, both written and verbal, able to understand and articulate complex issues to technical and non-technical audiences The ability to use initiative, lead on multiple workloads via different workstreams with varying SLAs, while staying calm under pressure. A keen eye for detail and delivering to the highest standard of quality for themselves and others. Be ambitious, creative, and innovative, learn lessons from their work, share expertise,and continuously learn. Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do. Being a team player, approachable, and working collaboratively towards a shared vision for the future. Ability to use initiative, identify improvements for systems and processes, provide feedback, and lead on as required. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with
Feb 24, 2026
Full time
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment, and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Established in 2002 as Gemserv Limited, Talan provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working, which we know our employees value. Job Description The Role The role sits within Gemserv'sFuture Marketsfunction, as part of theStakeholder Engagementteam. You'll be supporting the delivery of excellent customer service across multiple energy codes by engaging with a wide range of stakeholders, including Code Parties, Non-Party Users, and Consumers, across various business types. You'll handle first-line enquiries via online forms, live chat, email, and phone, ensuring timely, high-quality responses in line with SLAs, while maintaining accurate CRM records. You'll also lead introductory meetings for new market participants and clearly explain processes and obligations tailored to each stakeholder's role and experience, ensuring a smooth and well-supported onboarding experience. Beyond day-to-day support, the team contributes toservice improvement initiatives, manages feedback, and curates supporting code documentation. You'll collaborate across Code Manager teams to share insights and ensure a unified service approach. The ideal candidate will have a good working knowledge of the UK Energy market and experience in delivering exceptional customer service either in a contact centre or an office environment. Responsibilities Lead by example in responding to Service Desk enquiries with accuracy, ensuring adherence to SLAs and fostering trust among stakeholders. Ensure the team meets its service levels by working to and taking ownership of deadlines. Lead weekly Service Desk meetings, strengthen partnerships within Energy Code teams by using knowledge transfer to enhance accuracy and consistency in stakeholder support. Lead on meeting actions where required. Develop and maintain strong, collaborative working relationships with other Code Manager teams and Service Providers. Drive efficiency by identifying and leading on opportunities for continuous improvement across the Code Manager, championing best practices alongside the wider team. Identify patterns in enquiries to facilitate drafting and reviewing internal or external documentation, including guidance, communications, and website content to ensure accuracy, consistency, and quality. Build an understanding of the relevant Energy Codes, their products, and the impacts of these on industry stakeholders and consumers, feeding this back to the wider team where necessary. Maintain a calm and professional approach to consumer calls, leveraging vulnerable consumer training to ensure you direct consumers to the appropriate route for resolution. Deputise for the Service Desk Manager as required. Manage internal CRM questions or code support while positively promoting the efficiencies of the Service Desk. Take responsibility for CRM areas of concern or errors, liaise with our system provider to reach a resolution, test and implement fixes when required. Take ownership of various Stakeholder Engagement reporting, highlighting valuable insights into the previous month. Take responsibility forCRM data integrity by maintaining accurate records, collaborating with Stakeholder Engagement teams, and overseeing mailbox operations. Manage the incoming applications, ensuring the requests are recorded and processed in line with SLAs. Hold individual onboarding meetings between all new Parties to introduce the Code, the Code Manager, and the process within it. Work with other Code Manager teams to support the onboarding of/changes to Parties access to services such as the REC Portal, Enquiry Services, and Central Switching Service Support the development of business requirements and solutions for standard and non-standard stakeholder data requests. Proactively support on Stakeholder Engagement team projects and changes, using independent judgment to manage workload while aligning with SLAs. Competitive salary Range plus an excellent benefits package Qualifications Requirements Experience of working on a service desk either in a contact centre or office environment, taking ownership of processes through multiple channels Experience of working and communicating with a variety of stakeholders interpreting complex business processes and onboarding new procedures and ways of working. Experience in delivering exceptional customer service to agreed performance indicators Experience of diagnosing issues, diagnosing potential paths to resolution and leading or collaborating towards a resolution. Experience of working collaboratively across a diverse team to deliver exceptional service. Demonstratable experience of working across multiple and possibly contradicting objectives to drive innovative solutions. Proficient in using digital systems and tools, such as CRM platforms, to support efficient workflows and data management. Required Skillset Ability to understand and work with differing stakeholder needs and how to put Parties and Consumers at the heart of the service. Excellent communication skills, both written and verbal, able to understand and articulate complex issues to technical and non-technical audiences The ability to use initiative, lead on multiple workloads via different workstreams with varying SLAs, while staying calm under pressure. A keen eye for detail and delivering to the highest standard of quality for themselves and others. Be ambitious, creative, and innovative, learn lessons from their work, share expertise,and continuously learn. Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do. Being a team player, approachable, and working collaboratively towards a shared vision for the future. Ability to use initiative, identify improvements for systems and processes, provide feedback, and lead on as required. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with
Territory Sales Manager (Mid-Market) - North England United Kingdom About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Location: Northern England Territory. Remote position About the position The Territory Sales Manager (Mid-Market) will acquire new customers and sell additional use cases, products and services into existing accounts. Ultimately, the AE is accountable for exceeding monthly/quarterly quota, proactive deal management, forecast accuracy, and driving adoption/usage with customers and prospects in collaboration with internal teams and the broader Netskope partner ecosystem. This is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company. Responsibilities Prospect new accounts, perform your own lead generation, qualify, develop and close new business. Develop an overall account strategy leading to the deployment of a well executed selling effort into the assigned territory/accounts. Sell new accounts, customer satisfaction, and retention of Netskope solutions and services. Overachieve on sales targets by developing pipeline along with a high level of forecast accuracy. Sell through channel partners to qualify opportunities. Job Requirements 4+ years of direct sales experience in a quota carrying role 1+ year selling cybersecurity software and/or SaaS solutions preferred Verifiable track record of exceeding quotas year after year Understanding of enterprise web technologies and SaaS experience a must Success working with channel partners Ability to present and sell by phone / web demo Highly motivated self starters, eager to learn, determined to adapt quickly, and comfortable with some ambiguity Expert with Education Bachelor Degree preferred. The application window for this position is expected to close within 50 days. Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
Feb 24, 2026
Full time
Territory Sales Manager (Mid-Market) - North England United Kingdom About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Location: Northern England Territory. Remote position About the position The Territory Sales Manager (Mid-Market) will acquire new customers and sell additional use cases, products and services into existing accounts. Ultimately, the AE is accountable for exceeding monthly/quarterly quota, proactive deal management, forecast accuracy, and driving adoption/usage with customers and prospects in collaboration with internal teams and the broader Netskope partner ecosystem. This is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company. Responsibilities Prospect new accounts, perform your own lead generation, qualify, develop and close new business. Develop an overall account strategy leading to the deployment of a well executed selling effort into the assigned territory/accounts. Sell new accounts, customer satisfaction, and retention of Netskope solutions and services. Overachieve on sales targets by developing pipeline along with a high level of forecast accuracy. Sell through channel partners to qualify opportunities. Job Requirements 4+ years of direct sales experience in a quota carrying role 1+ year selling cybersecurity software and/or SaaS solutions preferred Verifiable track record of exceeding quotas year after year Understanding of enterprise web technologies and SaaS experience a must Success working with channel partners Ability to present and sell by phone / web demo Highly motivated self starters, eager to learn, determined to adapt quickly, and comfortable with some ambiguity Expert with Education Bachelor Degree preferred. The application window for this position is expected to close within 50 days. Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
