209 jobs found

JOB PROFILE Job Title: IT Support Analyst Department: Central Services Reports To: Central Services Manager Location: 3 Soho Square, London W1D 3HD (100% office-based) Hours: 40 hours per week, Monday to Friday, 9:00am - 6:00pm Contract: Permanent Job Purpose To provide first-line IT support to all BBFC staff, ensuring the smooth operation of IT systems and services. The role involves administering the IT service desk, resolving technical issues, and maintaining hardware and software across the organisation. This is an excellent opportunity for someone looking to develop their IT career in a dynamic and unique environment. Key Responsibilities Service Desk: Triage incoming IT support requests via Freshdesk, ensuring tickets are logged, prioritised, and resolved within agreed SLAs Provide first-line technical support to approximately 50 staff members, both on-site and remote Monitor and meet KPIs including response times, resolution rates, and customer satisfaction Escalate complex issues to senior technical staff or 3rd party vendors as appropriate Hardware Support: Configure, deploy, and maintain PC laptops, Chromebooks, and associated peripherals Support in-house audio-visual equipment including presentation and video conferencing systems Perform hardware diagnostics and repairs, arranging warranty replacements where necessary Administer IT asset inventory and lifecycle, including procurement recommendations Software & Systems Support: Provide support for Google Workspace (Gmail, Drive, Calendar, Meet, Docs, Sheets) Support Windows 11 and ChromeOS environments, including troubleshooting and updates Assist users with standard office applications and business systems Daily support and maintenance for in-house audio-visual equipment including presentation and video conferencing systems Network & Security Support: Provide basic network support Support security initiatives including software rollouts, testing, and compliance activities Adhere to and help enforce IT security policies and procedures General: Maintain clear and accurate documentation of IT processes and procedures Contribute to IT projects and system improvements as required Keep up to date with technology developments and best practices PERSON SPECIFICATION IT Support Analyst Essential Criteria Experience & Qualifications: Minimum of 2 years' experience in a dedicated IT support or Service Desk role. Demonstrable experience using professional service desk ticketing systems Proven track record of providing high-quality support within a professional office environment. Technical Skills: Advance knowledge of Windows 11 and ChromeOSenvironments. High level of Proficiency with Google Workspace (Gmail, Drive, Calendar, Meet, Docs, Sheets) Experience in hardware configuration and troubleshooting for laptops and Chromebooks. Understanding of user account management and access control Personal Qualities: Excellent customer service skills with a patient, user-centric approach. Strong problem-solving abilities and logical thinking or Strong analytical and problem-solving abilities with a logical approach to troubleshooting. A disciplined approach to IT governance, data protection (GDPR), and security protocols. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical staff. Ability to work independently and as part of a team A commitment to continuous learning and professional development Desirable Criteria: ITIL Foundation certification or equivalent understanding of IT service management CompTIA A+, Google IT Support Professional Certificate, or similar qualification Experience with Freshdesk or similar service desk platforms Basic networking knowledge (DNS, DHCP, TCP/IP) Experience with IT asset management Interest in or experience with security practices What We Offer: Salary: £28,000 to £33,000 per annum Contract: Permanent Full Time: 40 hours per week Location: 3 Soho Square, London W1D 3HD (Fully office-based) 25 days holiday per full year (increasing by one day each year to a maximum 30 days) Group personal pension plan Non-contributory life assurance Employee assistance support Be part of a dynamic, forward-thinking organisation at the forefront of film and digital content regulation. A supportive and inclusive work environment that values diversity and promotes professional development. Structured opportunities for professional growth and development, including dedicated training.

Hexagon Group is delighted to be partnering with an ambitious, niche property management company in Central London to support the recruitment of a Facilities Administrator. This is an excellent opportunity to join a close-knit, highly professional team supporting with the management of a predominantly commercial portfolio across Central London. Working from the company's Central London office, you will provide essential administrative support to a team of Facilities Managers, ensuring the smooth day-to-day operation of a varied property portfolio. You will play a key role in maintaining high service standards, supporting compliance processes and acting as a central point of coordination between contractors, on-site teams and occupiers. Your responsibilities will include supporting Facilities Managers with all aspects of administration, ensuring statutory compliance documentation is accurately recorded and kept up to date, raising and issuing approved purchase orders, liaising with contractors to coordinate planned and reactive works, and attending meetings where you will prepare agendas and take detailed minutes. You may also assist with arranging site visits and compiling reports, helping to ensure that service delivery across the portfolio remains consistent and proactive. The successful candidate will have previous experience within facilities or property management, ideally gained in a Facilities Administrator, Helpdesk or Compliance focused role, with a solid understanding of supporting operational teams and maintaining accurate records. You will be highly organised, detail-oriented and confident managing multiple tasks simultaneously. Strong communication skills are essential, along with a professional and personable approach when dealing with clients and contractors. You should be comfortable using MS Office packages and property management systems, and demonstrate a genuine interest in developing your career within the facilities management sector. In return, you will join a supportive and forward-thinking business that values professional development and offers clear progression opportunities within a growing organisation. The salary for this role is between 33,000 - 35,000 plus a generous benefits package. If this opportunity is of interest, please apply and one of our consultants will be in touch.

Hire Controller Location: Rushden Salary: to £37,000 Reporting to: Depot Manager Hours: 7:30am 5:30pm (30-minute lunch break) Purpose of the Role To support the Hire Desk Team in efficiently managing the hire and off-hire of plant and equipment, ensuring excellent customer service, accurate administration, and smooth coordination between departments. Key Responsibilities Customer & Hire Management Manage the full hire and off-hire process for plant and equipment. Advise Hire Negotiators on pricing and specification details. Prepare and issue accurate quotes for every customer enquiry. Proactively follow up on quotes and support the sales team in securing business. Build strong relationships with customers through regular communication and occasional site visits. Operational Coordination Liaise daily with the Service and Transport departments to ensure timely deliveries, collections, and maintenance. Manage all recharges accurately and in line with company procedures. Produce and maintain Hire Desk Revenue Reports and Customer Reports. Respond promptly to any hire-related customer queries, ensuring a professional resolution. What You ll Bring A proactive, driven, and organised approach. Strong teamwork and communication skills. Excellent attention to detail and the ability to work to tight deadlines. Confidence in managing multiple priorities in a fast-paced environment. Qualifications & Experience Basic knowledge of heavy plant and equipment (essential). Computer literacy training will be provided on internal systems. Previous experience in a hire desk, logistics, or construction support role would be an advantage.

Manpower Recruitment are working with an established client, on outskirts of Oxford and close to Abingdon, Oxfordshire, who are looking for a Full Time Administration Support Assistant to support with a small, friendly, busy office. Ideally you would be from a Trade or Construction background, but not essential, as full training will be given. The role is Monday-Friday 8.30am-5pm Salary for the role is 28000pa. Full UK Licence needed due to location The Company We deliver new roofs and repairs to the local community. Our customers include, social housing response teams, private residents, MOD contracts, Schools and Churches. Our dedicated hard-working team are called upon for roofing emergencies, planned repairs and the delivery of high-profile larger projects. We are currently seeking a new team player who enjoys helping people. Someone who enjoys multi-tasking to enable them to make a positive difference to customers and co-workers. Role responsibilities and purpose Adding daily job request to an excel spreadsheet Respond and allocate customer requests for quotes and support to the team Communication with customer/clients over the phone and via e mail Proactive calls to residents alerting them of scaffolding and roofing work schedule Flag jobs that can be invoiced by the Finance Manager Support the scheduling of roofing projects Collaborate with the office team to introduce a ticketing system (Zendesk) Support the pilot of a scheduling portal for the social housing IT team Support the office team with the Health and Safety Training portal Key relationships Internal Director, Office manager, Finance Manager, Surveyor, Site Manager, Roofing leads and operatives and the Scaffolding Manager External Service delivery managers within the social housing territories for Oxfordshire and Berkshire Private customers, Third party providers- product and services Requirements Knowledge, Skill & Experience Excellent communication skill- written, verbal, grammar, and punctuation Excellent listening skills Ability to demonstrate empathy and emotional intelligence Excellent attention to detail Ability to work to deadlines and priorities and have excellent time management skills Ability to be adaptable, flexible, agile resourceful, and multi-task Ability to work cross functionally and collaboratively demonstrate great teamwork Benefits Good Pension Scheme 20 days Holiday + Bank holiday A small team with a great working environment and atmosphere. If interested, please get in contact with a Manpower Representative.

I am currently recruiting for a FM Helpdesk admin / project coordinator for a Essex based main contractor. You will be operating for the head office in Billericay, Essex and be assisting on the below duties - Overview: The role will be responsible for operating the helpdesk function for a variety of the clients across FM and project service lines The role will work as part of the team but must demonstrate an ability to work on own initiative and the ability to take ownership of a system. The role will also be responsible for answering and forwarding general reception phone calls, screening phone calls, and providing general administrative support. Key Responsibilities: Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email. Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements. To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions. Liaison and follow up with Managers, engineers and approved subcontractors. Ensure tasks are completed in line with the PPM planners and/ or client requirements. Report back to clients and contract staff on job progress and close out. Compile small work quotations Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately. Invoicing of project and FM invoices as required Provide admin support to Project and FM Managers Any other reasonable duties as requested by the Company. My client are looking to a pay a competitive basic salary and they are looking to start the candidate ASAP. If you are keen to get more details on the position please send me a copy of your CV to (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground. We're supporting Karcher with the hire of a Field Sales Demonstrator to join their established field team, covering the South East and London. This is not a desk based sales role. It's a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly. You'll act as the bridge between customer sites and Karcher's internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported. This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background. What you'll be doing Visiting customer sites, distributors and end users across the South East and London Demonstrating Karcher professional equipment and showing teams how to use it properly Supporting contract mobilisation and new site setups Training site staff when new machines or solutions go live Conducting site surveys and identifying improvement or upsell opportunities Feeding leads, site insights and updates back into the sales and internal teams via CRM Supporting Key Account Managers by handling site level activity Managing your own diary, travel and planning across a large and varied territory What we're really looking for Someone confident, personable and comfortable talking to people at all levels A natural relationship builder who enjoys being customer-facing Hands-on, practical and happy being active and on their feet most of the day Organised and self-driven, able to manage their own schedule and workload Curious and willing to learn the technical side of products and solutions (full training provided) Comfortable working independently across a wide territory Full UK Driving licence Backgrounds that tend to work well: Field support or sales support roles Hospitality or retail management Customer service in technical, equipment or showroom environments Service, admin or internal roles that have moved into customer facing field work What's in it for you Starting salary: 32,888 per year, plus London Weighting: 3,600 per year where applicable ( 300 per month) Training: Structured onboarding and product/technical training through Karcher's internal academy Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts

Employee Relations Specialist - Leeds 28k - 30k Purpose of the Role The Employee Relations Specialist will deliver a commercially focused, operational HR service, providing expert advice, guidance and hands-on support across all areas of employee relations. Working closely with the Senior Leadership Team, the role plays a key part in supporting delivery of the wider business strategy by proactively managing complex cases, mitigating risk, and ensuring full compliance with employment legislation, policies and best practice. This role requires a proactive and solutions-driven approach, confidently navigating challenging situations while balancing commercial outcomes with legal and ethical responsibilities. Key Responsibilities Deliver a responsive and operationally focused HR service, managing the full lifecycle of employee relations cases. Partner with the HR team to deliver the HR plan in alignment with business objectives. Provide clear, pragmatic HR guidance to managers and employees in line with policy, best practice and employment legislation. Proactively resolve complex and sensitive ER matters including grievance, disciplinary, absence and capability cases. Support and coach managers through investigations and formal hearings, building their confidence and capability in people management. Ensure all HR matters are handled promptly, fairly and consistently, minimising risk and maintaining compliance. Work closely with employment law partners and indemnity insurers to mitigate tribunal risk and protect the organisation. Identify potential people-related risks and provide practical, legally sound solutions. Develop and enhance HR service desk processes to ensure timely and effective resolution of HR queries. Produce timely and accurate management information and reporting across all aspects of HR. Support the delivery of key HR and business projects as required. Maintain up-to-date policies and procedures in line with current legislation, ensuring clear communication across the business. Ensure compliance with Data Protection and GDPR requirements, maintaining the integrity and security of employee data. INDLW

Customer Experience Manager FCDO Services Apply before 11:55 pm on Wednesday 11th March 2026 Reference number : 447272 Salary : £46,224 Plus location allowance of £1,750 Contract type : Full-time - Permanent Location : Hanslope, South East England, MK19 7BH Job summary At FCDO Services, we protect the UK's interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Job description Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Balancing quality and value is a real skill, and it's one shared by our Commercial team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, you've got the opportunity to join them. Understanding customer needs. Winning exciting bids. Knowing the impact of your work. It all matters. Your research, powerful improvements to our services As Customer Experience Manager, it will be your strategic and tactical insights and recommendations that result in improvements in customer service, satisfaction and the overall efficiency of our services. To achieve this, you'll lead a team of Insight Managers to conduct customer interviews, surveys, desk research and gather delivery data, compiling and analysing the results. Encourage the team to use the best research processes for gathering information, whether it's through qualitative, quantitative, informal or formal methods. Take the lead, see your actions ripple across the organisation As Customer Experience Manager, you'll co-own quarterly business-wide insights forums and a State of the Nation twice yearly report with the Strategy Manager. You'll look across the public and private sector for more inspired ways of working. Across the organisation, you'll manage customer service and measure customer experience. Part of this will involve working with managers to develop customer objectives and action plans, such as helping delivery managers to establish measurable KPIs. What you'll bring to the role You have recent, relevant experience at managing an insights or customer experience function within a delivery organisation. This is backed by a track record of using customer data and reporting to deepen insights, and ultimately, to drive decisions, actions and areas for improvement. You've turned to multiple sources, used a range of tools and dashboards, to collect data effectively. You've managed a team to deliver an effective, efficient insights service for varied stakeholder audiences (up to C-suite/DG level). Plus, you've led on organisational improvement through training, feedback, surveys and developing KPIs. Building stakeholder relationships will be key. You've successfully influenced and collaborated with diverse stakeholders, securing understanding and buy-in, even when there's initial resistance. This is complemented by excellent written and verbal communication skills, with an ability to translate, summarise and present complex information and arguments in an accurate, concise and engaging way. Highly organised and detail oriented, you're always aware of the deadline and committed to driving results. Even when pressure mounts, you're able to remain calm and positive. Plus, you combine innovative thinking with problem solving and logic. You're comfortable analysing and assessing quantitative and qualitative data. It would desirable if you're familiar with complaint management and metrics. Experience of private sector best practice processes and methodologies, particularly in lean working, root cause resolution would be good too. We'd like to see a degree or level 6 qualification in Marketing or Business and CIM member. You may also have experience in copywriting professional, technical, or corporate documents. An understanding of any of the following would be beneficial: the requirements of public sector work, the international and domestic economic and geopolitical environment, and the function of FCDO Services. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation.

Customer Service Centre Supervisor £35,000 - £38,000 Depending upon experience Gravesend Full Time, Permanent Monday to Friday Do you have strong Leadership skills? Have you worked in the electrical or mechanical industry before supporting a helpdesk customer service team? Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor. This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset. In return, our client is offering a salary of up to £38,000 P/A , depending on experience, plus This is a full-time, permanent. The hours of work will be Monday to Friday core office hours. Your responsibilities will include: Lead and oversee the day-to-day operation of the Customer Service Centre Manage high volume of reactive calls outs, managing client expectations and relationships Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments Assess field operatives technical skill sets to ensure the right resource is assigned to the right job, first time Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team. Own client communication, delivering proactive, professional, and positive updates at every stage. Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence Collaborate across departments to ensure smooth, end-to-end service delivery Manage call-out rotas and resource planning for out-of-hours and weekend services Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance Continuously review and improve processes to keep pace with a growing, evolving business The ideal candidate: Experienced in a helpdesk, scheduling, or service coordination environment Confident leading teams in a fast-moving, reactive service setting Positive, proactive, and solutions-focused with a strong can-do attitude Comfortable managing pressure, changing priorities, emergency work, and high client expectations A strong communicator who builds trust with clients and colleagues alike A team player who is prepared to step up, roll up their sleeves, and go the extra mile Highly organised, resilient, and decisive under pressure Ambitious, with a genuine desire to learn, grow, and progress within the business For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today!

Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives click apply for full job details

Building Manager Premium Residential living - Birmingham Up to 41,000 + Annual Bonus + Excellent Benefits & Career Progression About the Role & the Building We're exclusively recruiting a Building Manager for a brand-new, high-profile residential development in the heart of Birmingham city centre . This waterfront community is part of a wider premium portfolio and represents the next evolution of modern urban living. Designed to prioritise resident experience, community and lifestyle, this building combines spacious contemporary homes with exceptional amenities . This isn't just a job, it's an opportunity to manage, shape and launch a flagship building within a well-respected global property group. What You'll Be Responsible For: Lead the day-to-day operation of the building and set the tone for service excellence Deliver outstanding customer service and engagement with residents & guests Recruit, develop and manage your on-site team to deliver premium service standards Champion resident feedback and drive continuous improvement Ensure building security, health & safety and statutory compliance Manage operational budgets, staffing rotas and performance reporting Oversee front desk functions including move-ins and move-outs Prepare, raise and track purchase orders to support operations Work with the Operations Manager on strategic short & long-term planning Represent the building as the primary operational lead and accountable person What We're Looking For: Proven experience in delivering exceptional customer service Strong leadership and team management capabilities Excellent communication and interpersonal skills Calm, organised and decisive approach under pressure Confident with technology, operational systems and software Commercially focused with experience in budgeting & reporting Strong organisational and problem-solving skills Adaptable, resilient and solutions-oriented Excellent spoken English; additional languages welcomed A proactive and positive attitude with a passion for premium residential operations Ideal candidates may come from sectors such as: Build-to-Rent (BTR) / Residential Property Management Hotel, Hospitality or Retail Management Student Accommodation (PBSA) or Senior Concierge Operations What You'll Get In Return: Basic salary up to 41,000 Annual performance-related bonus 28 days holiday including Bank Holidays Your birthday off each year Company pension scheme Employee discount platform Recognition programmes and team events 24/7 Employee Assistance Programme Structured progression & career development This role also includes a comprehensive onboarding programme , support with pre-mobilisation activities , and tailored training to set you up for success from day one. We've supported many professionals who have progressed into senior leadership and regional roles within the group, so this is a genuine long-term career opportunity.

Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details

Cleaner (Enhanced DBS Required) Job Type : Temp - Perm Shift :15:30 - 18:30, Monday - Friday Start date : Immediate Location : Wakefield, WF6 1RW Salary : 12.21p/h YOU MUST HAVE ENHANCED DBS CHECK. JOB DESCRIPTION: Cleaning team leader required for an immediate start in the Thirsk. Our client is looking for an experienced, fast paced, and hardworking cleaner to join their team. This is a temporary to permanent role for the right candidate. Working hours Monday to Friday 15:30pm - 18:15 Daily responsibilities will include: Ensure all classrooms, corridors, offices, toilets, and communal areas are cleaned to a high standard. Sweep, mop, vacuum, and polish floors as required. Empty bins and dispose of waste safely and hygienically. Wipe down desks, tables, and other surfaces daily. Clean and sanitise washrooms, replenishing soap, towels, and toilet paper as needed. Dust furniture, fittings, and fixtures to maintain a tidy and hygienic environment. Ensure cleaning materials and equipment are used safely and stored correctly. Report any maintenance issues, damages, or safety hazards to the Site Manager or Supervisor. Follow all health and safety procedures, including COSHH and safeguarding policies. Assist with deep cleaning during school holidays or as directed by management. Requirements for the role Previous experience Reliable Enhanced DBS check If you are interested in the role, please send your CV

Assistant Building Manager Premium Residential Living - Birmingham Up to 32,000 + Excellent Benefits & Career Progression About the Role & the Building We're exclusively recruiting an Assistant Building Manager for a brand-new, high-profile residential development in the heart of Birmingham city centre. This waterfront development forms part of a wider premium residential portfolio and represents the next generation of modern urban living. Designed around resident experience, lifestyle and community, the building combines contemporary homes with exceptional shared amenities and a strong service-led culture. This is a fantastic opportunity to join a well-respected global property group. You'll be given structure, training and progression opportunities to build a long-term career within premium residential living. What You'll Be Responsible For: Support the day-to-day operation of the building alongside the Building Manager Deliver exceptional customer service to residents and guests Act as lead on-site contact in the Building Manager's absence Support recruitment, training and development of on-site teams Manage compliance documentation, reporting and internal audits Prepare, raise and track purchase orders Support HR processes including investigations, reviews and escalation procedures Coordinate rotas, shift cover, payroll preparation and leave requests Oversee building inspections, housekeeping coordination and maintenance logging Support front desk operations, resident move-ins and move-outs What We're Looking For: Proven experience in premium customer service environments Strong organisational and leadership capability Excellent communication and interpersonal skills Calm, structured and confident under pressure Technologically confident with operational systems Strong attention to detail and process management Adaptable, resilient and proactive mindset Experience supporting teams and operations Administrative confidence (Excel experience beneficial) A genuine passion for service-led residential living Ideal candidates may come from sectors such as: Build-to-Rent (BTR) / Residential Property Management Hospitality, Hotels or Luxury Service Environments Student Accommodation (PBSA) Senior Concierge / Front-of-House Leadership Facilities or Premium Customer Experience Operations What You'll Get In Return: Competitive basic salary up to 32,000 28 days holiday including Bank Holidays (pro-rated) Your birthday off each year Company pension scheme Employee discount platform Recognition programmes and team events 24/7 Employee Assistance Programme Structured development, training and progression pathways This role also includes a comprehensive onboarding programme , hands-on involvement in pre-mobilisation activities , and tailored training to support your progression into senior operational roles. We've supported many professionals within this group who have progressed into Building Manager, Operations Manager and senior leadership positions , making this a genuine long-term career opportunity.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The Workplace Manager, London HQ position is responsible for creating and maintaining environments to support productivity, efficiency and wellness in the workplace, ensuring the brilliant basics to keep the office operational are met. Our team are beholders to a series of service standards that reflect core behaviours that should be embodied in every interaction made and exceptional work and strong problem-solving skills are crucial to the role. Key Responsibilities: Lead, develop, manage, and motivate a high performing team to ensure services are delivered to the highest standards Workplace Services include but are not limited to the daily operations, such as Workplace Coordination, CAFM, Data, Budgeting, Cleaning, Planting, Engineering, Pest etc. Provide quotes for remedials and extra works. These should be uploaded to Webquote for client review. Ensuring receipting of goods and services in a timely manner via myBuy/Coupa. Work in collaboration with Service Partners and other CBRE teams to drive a one team ethos and ensure all Workplace Services and CBRE Team members are trained, competent and confident across all disciplines Manage trackers and present to client at weekly meetings Manage Helpdesk for London HQ's ensuring reactive and PPM tasks are completed as per the SLA Lead scheduling of sub-contracted PPM's and Extra Works activities Management of CAFM system, Si Local, and MyVantage to ensure compliance, and uploading document(s) to eLogbook's. Manage internal and external guides and ensure they are updated in line with agreed frequencies and or changes Regularly update and review risk registers Manage project documents that promote issue-based problem solving and business impact to demonstrate clear value and purpose for change Be an out of hours escalation for emergencies and call out at the London HQ's Ensure services provided by CBRE and ELC supply chain are delivered to the highest levels and managed against SLA's and KPI's Regularly complete sub-contractor audits in the form of OP61's and OP63's. Completing periodic audits of the eLogbook system to ensure compliance. Ensuring COSHH inventory and assessments are always fully up to date, using sypol and other CBRE tools. Ensuring you and team members complete the required number of Harbour Observations and Pulse Surveys within the month. Complete annual review of OP18 and subcontractors used. Provide MA request forms for the Contract Support to raise PO's Review standard operating procedures and workflows to ensure continuous best practice, quality improvement and efficiencies are implemented Maintain close relationship with client and relevant stakeholders FTE's and ensure we are working in partnership and expectations are met and exceeded across the London HQ's. Being the first point of contact for all workplace related matters on site(s). Ensuring onsite presence for you and the team member during core working hours. Provide weekly/monthly reports for all activities completed onsite, including but not limited to people updates, building occupancy, innovation, ESG and best practice, projects, events, mailroom etc Issue all staff communication to building user groups in a timely manner and ensure updates on all workplace related activities are being met. Managing employee leave and sickness via myTime. Attend and lead regular client and sub-tenant meetings. Proactive approach to customer journey and experience. Complete tasks assigned within agreed time frames Complete regular check ins with direct reports and ensure half yearly and annual reviews are completed Complete all assigned training within the timeframe assigned Work with the internal Talent Resource Team on the recruitment and selection of new hires, ensuring top talent is attracted and a strong onboarding and training experience is delivered Work closely with subject matter experts to engage and drive innovation, sustainability and best practice across all services delivered on site Work closely with the Hard Services Engineer on site and collaborate with the London Team to ensure the building is operating in the most efficient manner Ensure the provision of healthy and safe working conditions which comply to both ELC and CBRE's H&S policy Embrace CBRE and ELC values and ways of working by providing an example for all team members Must be operationally hands on to assist wider team during peak periods and work flexible hours from time to time Take single ownership of incident management and reporting, through to successful resolution Perform other duties as assigned Delivery of services shall be in line with the strategy set by ELC and the Workplace Management Main Contact which is the Account Manager Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos, and task clarifying questions to ensure understanding Ability to respond to common inquiries or complaints in a prompt, customer focused manner Ability to effectively present information to an internal department and/or large groups of employees Person Specification: Ability to work in a fast-paced environment Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges Ability to work under pressure and draw on time management skills Customer service focused Strong problem-solving skills Comfortable with and embracing of new technologies and digital tools Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)

Facilities Helpdesk / CAFM Coordinator Warrington £13.47 p/h - 40 hours per week Temporary 2 months We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk / CAFM Coordinator to support a key client contract. This is a busy, site-based role requiring strong organisational skills, excellent communication, and confidence working with CAFM systems in a fast-paced FM environment. Key Responsibilities Act as the key user for the CAFM system on site, managing PPM records, reactive tasks, and performance reporting Handle incoming calls and emails efficiently, ensuring a professional and timely response Plan and schedule PPM activities for engineering teams and specialist supply partners Ensure all reactive requests are logged correctly, prioritised appropriately, and allocated to the correct engineer Maintain clear communication throughout the lifecycle of reactive works between the Facilities Team and end users Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance Proactively identify and help implement innovations and process improvements to enhance contract performance Build and maintain strong working relationships with internal teams, clients, and external suppliers Obtain supplier quotations and upload them onto internal systems for client approval Skills & Experience Required Previous experience in a Facilities Management helpdesk or coordination role Strong working knowledge of CAFM systems Excellent communication and customer service skills Ability to prioritise workload in a reactive environment Confident liaising with engineers, subcontractors, and senior management Strong attention to detail and administrative skills What s on Offer Opportunity to work with a major FM service provider Stable contract with long-term potential Professional, supportive working environment If you re an organised and proactive FM professional looking for your next opportunity, we d love to hear from you. Apply today or contact us for more information.

Graduate Recruitment Consultant - Health & Social Care Glasgow City Centre Salary: 26,000 - 27,000 per annum + uncapped commission & industry-leading training Are you ambitious, competitive, and ready to build a career where your success is entirely in your hands? Do you thrive in fast-paced, people-focused environments? If so, recruitment could be the perfect career for you. Due to continued growth, our Health & Social Care division in Glasgow is expanding, and we're looking for an energetic Trainee Recruitment Consultant to join our award-winning team. You'll be supported by experienced recruiters, given full training, and provided with the tools to quickly become an expert in one of the UK's most rewarding and in-demand sectors. At Search Recruitment Group, we specialise in connecting healthcare professionals with organisations that make a real difference - from care homes and supported living services to private hospitals across the UK. You'll play a key role in helping to keep essential services staffed, while developing your own successful, financially rewarding career. What You'll Be Doing: No two days are the same in recruitment - it's fast, dynamic, and driven by results. You'll: Build relationships with clients across the health & social care sector, understanding their staffing needs. Proactively identify and win new business opportunities through sales calls, meetings, and marketing activity. Source and interview candidates, matching them to temporary roles with your clients. Manage the full recruitment cycle - from business development and candidate attraction to placement and aftercare. Work to realistic targets with full support from your manager and team. Become an expert in your market, developing long-term relationships that grow your desk and your earnings. What We're Looking For: We're not necessarily looking for experience in recruitment - we'll teach you that. However, proven experience in a business development or sales role with a strong track record of meeting KPIs and hitting financial targets is preferred. We want someone with: A natural drive to succeed and achieve goals. Confidence, personality, and a memorable way of connecting with people. A competitive streak - you enjoy winning and pushing yourself to be the best. Strong communication and influencing skills. Ambition to build a long-term career with excellent earning potential. Resilience and positivity - you see challenges as opportunities. What We Offer: Uncapped commission - the harder you work, the more you earn Award-winning training & development - learn from the best in the industry. Clear progression path - from Trainee to Senior Consultant and beyond. Supportive team culture - collaborative, social, and genuinely fun to be part of. Recognition & rewards - from monthly incentives to annual high-performer trips (Marbella 2026, anyone?). Modern office environment in central Glasgow with everything you need to succeed. This is your chance to join a high-performing, supportive team within one of the UK's most respected recruitment businesses - and to build a career where hard work, personality, and ambition truly pay off. if you're motivated by success and enjoy working in a high-energy, team-focused environment, we'd love to hear from you. Apply now or contact Katie Ball for a confidential chat about starting your recruitment career. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Administration Officer Location: Hackney E8 (Hybrid) 19.89 - 21.53 Per Hour PAYE 27.42 - 29.01 Per Hour Umbrella Rate ASAP Start 3 Months Are you a highly organized administrative professional with a knack for finance and a passion for public service? The London Borough of Hackney is looking for a Customer Administration Officer to join our Tenancy & Homeownership Division. This is more than just a desk job-it's an opportunity to be the operational backbone of a service that directly impacts our community. The Role In this multifaceted role, you will provide essential business efficiency, finance, and administrative support to the Housing Service Department. You won't just be filing papers; you'll be managing critical processes that keep the borough running smoothly. Your day-to-day will include: Financial & Procurement Support: Managing petty cash, processing invoices, and undertaking procurement for everything from staff uniforms to office equipment. Recruitment Coordination: Acting as a key link between hiring managers and HR to ensure a seamless experience for new candidates. Regulatory & Compliance: Supporting inspections from the Social Housing Regulator by managing central document libraries and preparing background briefs. Customer Care: Handling sensitive queries through the 'Tell us once' service for bereaved residents and managing departmental correspondence and complaints. High-Level Administration: Taking accurate minutes for senior leadership and maintaining complex staff record systems. Who We Are Looking For We need someone who is proactive, creative, and ready to suggest improvements to our administrative functions. You should bring: Experience: A proven track record in office administration and working within a financial or budget-monitoring environment. Communication Skills: Exceptional written and verbal communication, with a high degree of accuracy in minute-taking. Tech Savviness: Strong knowledge of IT systems, software, and databases. Mindset: The ability to manage shifting priorities on your own initiative while remaining a flexible, supportive team player. Attention to Detail: A sharp eye for accuracy, especially when handling sensitive and confidential data. Why Hackney? Hackney is a borough that values innovation and accountability. We offer an agile working pattern , allowing you to balance time between our different offices and working from home. You will be part of a team that prioritizes Equality, Diversity, and Inclusion, ensuring that every resident and staff member feels supported. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.