Job Description Team Lead, Service Desk (Europe) Hybrid - London. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates click apply for full job details
Feb 01, 2026
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - London. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates click apply for full job details
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
Feb 01, 2026
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
Job Description Team Lead, Service Desk (Europe) Hybrid - London. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
Feb 01, 2026
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - London. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates click apply for full job details
Feb 01, 2026
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates click apply for full job details
Location : Malvern Contractual hours: 40 Job category/type: Operational This role requires good planning and communication skills, a practical mindset, and the ability to work efficiently across a varied estate. You will work closely with colleagues in estates, compliance, and administration, assisting with both the day-to-day coordination of tasks and the follow-up of safety-related actions. You will be a proactive and conscientious problem solver with strong attention to detail and a clear understanding of your responsibility in maintaining a safe, comfortable, and compliant school environment. The Estates Department is responsible for the maintenance, operation, and development of a large and varied estate including academic buildings, boarding accommodation, historic property, and sports facilities. The department supports the schools, ensuring that all sites are safe, well maintained, and supportive of both academic and co-curricular life. The facilities function plays a key part in daily operations, providing practical support, resolving maintenance issues, and carrying out scheduled tasks to ensure compliance with regulations and safety standards. Team members work closely with academic, pastoral, domestic, commercial and support staff to ensure that maintenance and estates services are responsive, effective, and professional. The Facilities Manager is responsible for coordinating and supporting the delivery of day-to-day maintenance, school operations and compliance-related activities across their Schools. Reporting to the Head of Estates and Compliance, the role ensures that planned and reactive tasks are scheduled and completed in a timely and professional manner. Key duties include the allocation and follow-up of jobs via the helpdesk system, support with statutory in-house checks (such as water flushing, ladder checks etc), and ensuring accurate records are kept. The postholder will also assist in identifying and progressing remedial works following inspections, working with in-house teams or approved contractors. In addition to maintenance coordination, the role involves supporting compliance routines, contributing to the safe operation of the estate, and ensuring that buildings and systems meet legal and operational standards. GENERAL REQUIREMENTS: In accordance with the provisions of the Health and Safety at Work Act 1974 (as amended) and the Management of Health and Safety at Work Regulations 1999 (as amended) you must take reasonable care not to endanger yourself or other persons whilst at work. You must co-operate with the College to enable it to comply with its legal duties for Health and Safety. Our client is committed to safeguarding and promoting the welfare of its pupils and expects all employees to share this commitment. Employees must, at all times, have regard to the need to safeguard and promote the welfare of children in line with the provisions of the Children Act 2004 (as amended) and Keeping Children Safe in Education (as amended) and be fully aware of, and understand, the duties and responsibilities that apply to their role in relation to these requirements. All employees must attend appropriate training in accordance with College and local Safeguarding Board stipulations. Our client exists to provide a quality all round education for pupils aged and is committed to safeguarding and promoting the welfare of children and young people. Candidates must be prepared to undergo child protection screening and an Enhanced DBS check. They will seek references on short-listed candidates that will include questions about past disciplinary actions or allegations in relation to behaviour with children and may approach previous employers for information to verify particular experience or qualifications before interview. REF-
Feb 01, 2026
Full time
Location : Malvern Contractual hours: 40 Job category/type: Operational This role requires good planning and communication skills, a practical mindset, and the ability to work efficiently across a varied estate. You will work closely with colleagues in estates, compliance, and administration, assisting with both the day-to-day coordination of tasks and the follow-up of safety-related actions. You will be a proactive and conscientious problem solver with strong attention to detail and a clear understanding of your responsibility in maintaining a safe, comfortable, and compliant school environment. The Estates Department is responsible for the maintenance, operation, and development of a large and varied estate including academic buildings, boarding accommodation, historic property, and sports facilities. The department supports the schools, ensuring that all sites are safe, well maintained, and supportive of both academic and co-curricular life. The facilities function plays a key part in daily operations, providing practical support, resolving maintenance issues, and carrying out scheduled tasks to ensure compliance with regulations and safety standards. Team members work closely with academic, pastoral, domestic, commercial and support staff to ensure that maintenance and estates services are responsive, effective, and professional. The Facilities Manager is responsible for coordinating and supporting the delivery of day-to-day maintenance, school operations and compliance-related activities across their Schools. Reporting to the Head of Estates and Compliance, the role ensures that planned and reactive tasks are scheduled and completed in a timely and professional manner. Key duties include the allocation and follow-up of jobs via the helpdesk system, support with statutory in-house checks (such as water flushing, ladder checks etc), and ensuring accurate records are kept. The postholder will also assist in identifying and progressing remedial works following inspections, working with in-house teams or approved contractors. In addition to maintenance coordination, the role involves supporting compliance routines, contributing to the safe operation of the estate, and ensuring that buildings and systems meet legal and operational standards. GENERAL REQUIREMENTS: In accordance with the provisions of the Health and Safety at Work Act 1974 (as amended) and the Management of Health and Safety at Work Regulations 1999 (as amended) you must take reasonable care not to endanger yourself or other persons whilst at work. You must co-operate with the College to enable it to comply with its legal duties for Health and Safety. Our client is committed to safeguarding and promoting the welfare of its pupils and expects all employees to share this commitment. Employees must, at all times, have regard to the need to safeguard and promote the welfare of children in line with the provisions of the Children Act 2004 (as amended) and Keeping Children Safe in Education (as amended) and be fully aware of, and understand, the duties and responsibilities that apply to their role in relation to these requirements. All employees must attend appropriate training in accordance with College and local Safeguarding Board stipulations. Our client exists to provide a quality all round education for pupils aged and is committed to safeguarding and promoting the welfare of children and young people. Candidates must be prepared to undergo child protection screening and an Enhanced DBS check. They will seek references on short-listed candidates that will include questions about past disciplinary actions or allegations in relation to behaviour with children and may approach previous employers for information to verify particular experience or qualifications before interview. REF-
The Union have a new opportunity for an IT Technician to join the team. Reference Number: ITT1 Salary: £50,277p.a (inclusive of London Allowance) Hours: 35 per week Contract: Permanent and Full Time Location: Carlow Street, London NW1 Closing Date: Monday 9 February at 10.00 am About Us: The Union represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post-school education also belong to The Union. IT Technician - About the role: The Union is seeking an IT Technician, to join the team at the head office in Carlow Street, London NW1 7LH, on a permanent, full time basis, to work as part of the IT Services team, ensuring the smooth operation and further development of the organisation's IT systems and services. IT Technician - Your main duties include: - Provide IT support (hardware and software) for The Union staff, officers and members by being a first point of contact for IT Helpdesk - Ensure that network security is maintained through the use of passwords, multi-factor authentication (MFA), software solutions (e.g. Mimecast, FortiGate, Mobile Iron) and physical security measures - Plan, facilitate and support the use of video-conferencing - Diagnose faults and arrange appropriate actions to resolve them - Monitor progress of support calls, reporting and escalating where appropriate IT Technician - You: - Experience of working with and supporting video-conferencing equipment. - Knowledge of IT systems in use; e.g. Microsoft products, including Server and User applications, anti-virus products, mobile security, internet, communications, databases and backup software. - Knowledge of IT equipment, e.g. PCs, laptops, peripherals, servers, videoconferencing, wireless access points, printers, mobile devices, etc - Knowledge of Active Directory, group policy and software deployment - Experience of working within an IT Helpdesk team - Experience of using Microsoft applications Benefits of working for The Union: - Supportive Family Policies: Embrace family life with enhanced Maternity, Adoption, Paternity, and Shared Parental Leave schemes - Health and Well-being Support: Access to confidential counselling 24/7 through our Employee Assistance Programme; advice and face-to-face intervention from via our Physiotherapy Advice Line; healthcare assessment - Flexible Working: Take advantage of our Flexitime scheme, allowing you to tailor your work hours within our Work Life Balance policy - Financial Assistance: Benefit from being enrolled in the Universities Superannuation Scheme (USS), childcare support, interest-free season ticket loans, and assistance with the cost of eyesight testing and glasses for DSE use - Training and Development: Elevate your skills with tailored training, developmental support, and over 300 eLearning modules available through our online Training Room Application Process The Union requires its employees to work from their office/in the field for at least 60% of their working week. They may apply to work from home for the remaining 40%. We need your support to make sure our employees come from a variety of backgrounds, so we especially welcome applications from disadvantaged communities. Even if you are not selected, it would be really helpful if you could complete the diversity & inclusion data when you apply for this role, because we can make sure we are encouraging a diverse mixture of candidates to apply. The Union is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Closing date for applications: Monday 9 February at 10 am. Interview date: Tuesday 3 March To submit your application for this exciting IT Technician opportunity, please click 'Apply' now!
Feb 01, 2026
Full time
The Union have a new opportunity for an IT Technician to join the team. Reference Number: ITT1 Salary: £50,277p.a (inclusive of London Allowance) Hours: 35 per week Contract: Permanent and Full Time Location: Carlow Street, London NW1 Closing Date: Monday 9 February at 10.00 am About Us: The Union represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post-school education also belong to The Union. IT Technician - About the role: The Union is seeking an IT Technician, to join the team at the head office in Carlow Street, London NW1 7LH, on a permanent, full time basis, to work as part of the IT Services team, ensuring the smooth operation and further development of the organisation's IT systems and services. IT Technician - Your main duties include: - Provide IT support (hardware and software) for The Union staff, officers and members by being a first point of contact for IT Helpdesk - Ensure that network security is maintained through the use of passwords, multi-factor authentication (MFA), software solutions (e.g. Mimecast, FortiGate, Mobile Iron) and physical security measures - Plan, facilitate and support the use of video-conferencing - Diagnose faults and arrange appropriate actions to resolve them - Monitor progress of support calls, reporting and escalating where appropriate IT Technician - You: - Experience of working with and supporting video-conferencing equipment. - Knowledge of IT systems in use; e.g. Microsoft products, including Server and User applications, anti-virus products, mobile security, internet, communications, databases and backup software. - Knowledge of IT equipment, e.g. PCs, laptops, peripherals, servers, videoconferencing, wireless access points, printers, mobile devices, etc - Knowledge of Active Directory, group policy and software deployment - Experience of working within an IT Helpdesk team - Experience of using Microsoft applications Benefits of working for The Union: - Supportive Family Policies: Embrace family life with enhanced Maternity, Adoption, Paternity, and Shared Parental Leave schemes - Health and Well-being Support: Access to confidential counselling 24/7 through our Employee Assistance Programme; advice and face-to-face intervention from via our Physiotherapy Advice Line; healthcare assessment - Flexible Working: Take advantage of our Flexitime scheme, allowing you to tailor your work hours within our Work Life Balance policy - Financial Assistance: Benefit from being enrolled in the Universities Superannuation Scheme (USS), childcare support, interest-free season ticket loans, and assistance with the cost of eyesight testing and glasses for DSE use - Training and Development: Elevate your skills with tailored training, developmental support, and over 300 eLearning modules available through our online Training Room Application Process The Union requires its employees to work from their office/in the field for at least 60% of their working week. They may apply to work from home for the remaining 40%. We need your support to make sure our employees come from a variety of backgrounds, so we especially welcome applications from disadvantaged communities. Even if you are not selected, it would be really helpful if you could complete the diversity & inclusion data when you apply for this role, because we can make sure we are encouraging a diverse mixture of candidates to apply. The Union is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Closing date for applications: Monday 9 February at 10 am. Interview date: Tuesday 3 March To submit your application for this exciting IT Technician opportunity, please click 'Apply' now!
IT Contracts/Supplier Manager A place to drive change Location: Bradford, Hybrid (2-3 days in the office with occasional travel to other offices as required). Salary: £45,749 per annum Contract Type: Permanent Hours : 35 hours per week, Monday Friday 9am to 5pm. Our client on a journey of transformation. They re finding new ways to achieve their purpose of providing families with affordable, sustainable and safe homes. They re innovating for their customers and to create a thriving workspace that supports everyone. They re a team of passionate, dedicated people, working to drive change for the better. They re building something special here and they want driven, creative people to join them. If you re looking for a career where you can be part of change, share your ideas and help them transform, there s never been a more exciting time to join them and shape their future. About the role They re looking for an IT Supplier Performance & Contracts Manager to join their team and play a key role in shaping how they work with suppliers, manage their contracts and ensure their technology services continue to meet the needs of colleagues and customers. You ll take ownership of a large portfolio of IT contracts, with a combined value of approximately £7.5 million. This is a central role within their IT Directorate, ensuring they get the best value from their suppliers, stay compliant, and plan ahead for the future needs of their organisation. You ll be involved in the full end to end contract lifecycle, including: Managing and maintaining the IT contract register Tracking contract length, value, compliance and renewal timelines Act as the IT lead on re procurements and replacements, working closely with their central Procurement team Building strong relationships with suppliers and ensuring they meet agreed KPIs and service levels Supporting day to day financial management, month-end activities, longer-term forecasting and annual budget planning Raising requisitions in Unit4 and ensuring smooth financial processes Collaborating with the Service Desk and wider IT teams to understand performance, risks and areas for improvement Monitoring technical requirements such as disaster recovery plans and business continuity commitments Reporting on supplier performance, financial standing and future pipeline This is a fantastic opportunity for someone who loves structure, clarity, problem solving and building strong relationships both internally and externally. Salary The spot salary for this post is £45,749 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you Strong supplier relationship and communication skills. Proven experience of managing large portfolios of IT contracts. Strong understanding of public procurement processes, supplier selection, and compliance frameworks. Excellent communication and relationship-building skills with internal and external stakeholders. Understanding of IT services and technologies to assess supplier capabilities. Experience in identifying and mitigating supplier related risks. Experience of day to day financial control and management of a budget They aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more we ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do. They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know we ll make it happen. Because this isn t just a workplace it s a place to belong. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: IT Supplier Manager, IT Contracts Manager, IT Supplier & Contracts Manager, Technology Supplier Manager, IT Vendor Manager, IT Commercial Manager, IT Procurement & Contracts Manager, IT Supplier Performance Manager, IT Contract & Vendor Manager, Digital & IT Supplier Manager, Technology Contracts Manager, IT Service Supplier Manager, IT Commercial & Supplier Manager, Public Sector IT Contracts Manager, IT Third Party / Supplier Risk Manager REF-
Feb 01, 2026
Full time
IT Contracts/Supplier Manager A place to drive change Location: Bradford, Hybrid (2-3 days in the office with occasional travel to other offices as required). Salary: £45,749 per annum Contract Type: Permanent Hours : 35 hours per week, Monday Friday 9am to 5pm. Our client on a journey of transformation. They re finding new ways to achieve their purpose of providing families with affordable, sustainable and safe homes. They re innovating for their customers and to create a thriving workspace that supports everyone. They re a team of passionate, dedicated people, working to drive change for the better. They re building something special here and they want driven, creative people to join them. If you re looking for a career where you can be part of change, share your ideas and help them transform, there s never been a more exciting time to join them and shape their future. About the role They re looking for an IT Supplier Performance & Contracts Manager to join their team and play a key role in shaping how they work with suppliers, manage their contracts and ensure their technology services continue to meet the needs of colleagues and customers. You ll take ownership of a large portfolio of IT contracts, with a combined value of approximately £7.5 million. This is a central role within their IT Directorate, ensuring they get the best value from their suppliers, stay compliant, and plan ahead for the future needs of their organisation. You ll be involved in the full end to end contract lifecycle, including: Managing and maintaining the IT contract register Tracking contract length, value, compliance and renewal timelines Act as the IT lead on re procurements and replacements, working closely with their central Procurement team Building strong relationships with suppliers and ensuring they meet agreed KPIs and service levels Supporting day to day financial management, month-end activities, longer-term forecasting and annual budget planning Raising requisitions in Unit4 and ensuring smooth financial processes Collaborating with the Service Desk and wider IT teams to understand performance, risks and areas for improvement Monitoring technical requirements such as disaster recovery plans and business continuity commitments Reporting on supplier performance, financial standing and future pipeline This is a fantastic opportunity for someone who loves structure, clarity, problem solving and building strong relationships both internally and externally. Salary The spot salary for this post is £45,749 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you Strong supplier relationship and communication skills. Proven experience of managing large portfolios of IT contracts. Strong understanding of public procurement processes, supplier selection, and compliance frameworks. Excellent communication and relationship-building skills with internal and external stakeholders. Understanding of IT services and technologies to assess supplier capabilities. Experience in identifying and mitigating supplier related risks. Experience of day to day financial control and management of a budget They aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more we ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do. They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know we ll make it happen. Because this isn t just a workplace it s a place to belong. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: IT Supplier Manager, IT Contracts Manager, IT Supplier & Contracts Manager, Technology Supplier Manager, IT Vendor Manager, IT Commercial Manager, IT Procurement & Contracts Manager, IT Supplier Performance Manager, IT Contract & Vendor Manager, Digital & IT Supplier Manager, Technology Contracts Manager, IT Service Supplier Manager, IT Commercial & Supplier Manager, Public Sector IT Contracts Manager, IT Third Party / Supplier Risk Manager REF-
About the Role This IT Apprentice role involves providing technical support, learning key IT skills (networking, systems, software), and completing structured training (around 20% off-the-job) while earning a salary, focusing on hands-on problem-solving for users, maintaining equipment, and developing digital expertise to grow into a full-time tech role. You'll fix issues with computers, printers, and networks, provide technological support for all Trust events, learn about server administration and cybersecurity, and gain practical experience in a supportive team environment, progressing from basic support to more complex digital solutions. What You'll Do: 1st Line IT Support - Provide first-line support for IT queries via the IT helpdesk, ensuring responses are professional, accurate, and timely. Security & Data - Learn best practice Server administration, including Cyber-security. What We're Looking For : Excellent written and verbal communication and attention to detail A proven, demonstratable ability to create clear, concise guidance documentation Some experience of providing 1st line support for MS Office software programmes Resilience & Patience - staying calm under pressure and seeing tasks through to completion Initiative - being proactive and taking responsibility Curiosity - an eagerness to learn new things A Passion for all things IT Reporting This role reports into the Area IT Manager: Borough & Hatcham Clusters Staff Development Our staff are important to us. We know that without great staff, our children will not be as successful. Therefore, Professional Learning is key to our success. As a new employee within the Trust, you will be supported by the Senior Directors of People and Professional Learning, alongside your line manager to realise your full potential. We are proud to be a London Living Wage employer. Key responsibilities 1st line Support: Proactively log all support requests with relevant information on IT helpdesk system Support with administration of IT systems and tools Record and replace defective equipment within the helpdesk Assist with relocation of hardware when required Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster Conduct weekly checks of all IT suites, stock levels and IT equipment within classrooms System Development: To assist in the development of systems for the on-going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics To actively participate in the work of the Windows 11 Upgrade project team. Health & Safety A sizable amount of the Trust's IT equipment is installed at a high level, including projectors, speakers, and wireless access point. Therefore, members of the team are required to work at height on the appropriate equipment including ladders, towers, scaffolding: To assist in the Trusts' program of Portable Appliance Testing (PAT testing). To assist in Risk Assessment completion. Security/Data It is essential that the Apprentice IT Technician understands the critical nature of the Trust's data and takes all necessary measures to ensure its confidentiality, integrity, and availability. The security of the Trusts' data is one of the most important considerations for all members of the team, second only to safety. This includes: Ensuring appropriate backups are taken on a regular basis to minimise the risk of data loss in the event of a system failure or other disaster. Ensuring appropriate security software such as anti-virus and anti-malware is in place and regularly updated to protect the Trust's infrastructure from potential threats
Feb 01, 2026
Full time
About the Role This IT Apprentice role involves providing technical support, learning key IT skills (networking, systems, software), and completing structured training (around 20% off-the-job) while earning a salary, focusing on hands-on problem-solving for users, maintaining equipment, and developing digital expertise to grow into a full-time tech role. You'll fix issues with computers, printers, and networks, provide technological support for all Trust events, learn about server administration and cybersecurity, and gain practical experience in a supportive team environment, progressing from basic support to more complex digital solutions. What You'll Do: 1st Line IT Support - Provide first-line support for IT queries via the IT helpdesk, ensuring responses are professional, accurate, and timely. Security & Data - Learn best practice Server administration, including Cyber-security. What We're Looking For : Excellent written and verbal communication and attention to detail A proven, demonstratable ability to create clear, concise guidance documentation Some experience of providing 1st line support for MS Office software programmes Resilience & Patience - staying calm under pressure and seeing tasks through to completion Initiative - being proactive and taking responsibility Curiosity - an eagerness to learn new things A Passion for all things IT Reporting This role reports into the Area IT Manager: Borough & Hatcham Clusters Staff Development Our staff are important to us. We know that without great staff, our children will not be as successful. Therefore, Professional Learning is key to our success. As a new employee within the Trust, you will be supported by the Senior Directors of People and Professional Learning, alongside your line manager to realise your full potential. We are proud to be a London Living Wage employer. Key responsibilities 1st line Support: Proactively log all support requests with relevant information on IT helpdesk system Support with administration of IT systems and tools Record and replace defective equipment within the helpdesk Assist with relocation of hardware when required Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster Conduct weekly checks of all IT suites, stock levels and IT equipment within classrooms System Development: To assist in the development of systems for the on-going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics To actively participate in the work of the Windows 11 Upgrade project team. Health & Safety A sizable amount of the Trust's IT equipment is installed at a high level, including projectors, speakers, and wireless access point. Therefore, members of the team are required to work at height on the appropriate equipment including ladders, towers, scaffolding: To assist in the Trusts' program of Portable Appliance Testing (PAT testing). To assist in Risk Assessment completion. Security/Data It is essential that the Apprentice IT Technician understands the critical nature of the Trust's data and takes all necessary measures to ensure its confidentiality, integrity, and availability. The security of the Trusts' data is one of the most important considerations for all members of the team, second only to safety. This includes: Ensuring appropriate backups are taken on a regular basis to minimise the risk of data loss in the event of a system failure or other disaster. Ensuring appropriate security software such as anti-virus and anti-malware is in place and regularly updated to protect the Trust's infrastructure from potential threats
About The Role The Role To administer all aspects of public examination and certification processes and ensure that examination board procedures are followed throughout these processes. You will be required to maintain up to date records of student and assessment details, ensuring that the information kept is both accurate and confidential. You will work across the academy as required, providing excellent administrative and customer services to a variety of stakeholders, establishing and maintaining efficient administrative systems and processes to support the effective running of the school with a focus on operational excellence and to meet the current and future needs of the academy. It is essential that the person for this role is organised, able to multitask, work flexibly and have a 'can do' approach. Key Responsibilities Examinations: Ensure the smooth running and integrity of all exam related systems and procedures. Be the designated BTEC Quality Nominee at the Academy Organise schedules for Exam Invigilators during working hours Ensure compliance with all exam board requirements to maintain the center's exam status. Alongside the Data and Exams Manager, provide training to individuals that carry out invigilation, ensuring that the Joint Council's 'Instructions for the Conduct of Examinations' is followed at all times Liaise with the facilities team to ensure that facilities for students undertaking examinations are of the highest possible standard and in line with requirements. Liaise with Awarding Bodies to ensure that students receive any special consideration, providing allowances for prevailing circumstances Ensure that Examination Boards/authorities are made aware of any special requirements for students/school and that appropriate provision is made Make appropriate timetabling and room arrangements, ensuring minimal impact on teaching and learning Create and distribute examination, rooming and invigilation timetables to students and staff Manage the electronic download of results for all examination seasons and manage the process of distribution to students Input and analyse data using relevant examinations software, such as Bromcom Liaise with teaching staff on student choice of entry to internal and public examinations and support option selection events Liaise with Examination Boards in respect of the administration of entries, coursework requirements, the conduct of examinations and examination results Be responsible for the safekeeping and confidentiality of exam papers and completed examination work Ensure that the accuracy of information provided to Exam Boards for examination entries, ensuring that students are aware of the Exam Boards requirements regarding their conduct whilst sitting examinations Ensure that students and parents understand the procedure in respect of appeals and results enquiries Seek to find suitable solutions to issues/problems raised by teachers, students/parents relating to examinations Monitor quality of invigilators by visiting exam rooms on a regular basis in order to ensure that our students undertake their exams in an appropriate environment of calm and regulation. Take appropriate line management action where invigilator performance is unsatisfactory Provide statistical information regarding examination entries/results as required, including analysis where necessary Be the line manager and 'Senior Invigilator' point of call for Invigilators' queries Source the appropriate number of invigilators for any given exam Manage the timesheets of invigilators, ensuring accuracy and timely submission for payment Produce all materials related to examinations including production of mock examination papers Populate the exams calendar with key examination dates and deadlines. Admin (Student Services): Work collaboratively with the admin team to provide comprehensive administrative support for the primary, secondary and sixth form. Adopt a business-like office environment, ensuring excellent, consistent administration support and customer service is provided, 'Our Promise' is met, good relationships with staff are promoted, and you are consistently role modelling professional behaviour. Attend to all incoming calls and messages in a professional, friendly and efficient manner, using the corporate greeting, ensuring all relevant messages are passed on in a timely manner and dealt with effectively, sensitively, and confidentially, taking the initiative to identify and handle issues that arise on behalf of the leadership team and others. Be one of the academy main first aiders, assisting with student welfare and first aid and ensuring accurate and prompt records and reporting, paying due diligence to Health & Safety and academy protocol. Support with daily attendance ensuring protocol is followed and ongoing efforts are made to ensure a child regularly attends school. Acknowledge and action all admin requests to a high standard and in a timely manner, prioritising and communicating effectively with relevant colleagues and stakeholders. Maintain and distribute stock for the offices, reception areas and reprographics To support with lunch till duties. Other: To be flexible in regard to working hours Share best practice with the wider team and approach all tasks with a growth mindset. Ensure the working environment is to a professional standard e.g. clear desk policy Contribute to the wider academy objectives and improvements. Undertake various duties, when required, including, playground duties, first aid, cashless till operation, first aid, fire marshal. Cater and set up meetings and events, if and when required. Be willing to undertake appropriate training in line with contractual duties. Attend and support out-of-hours' academy events e.g. summer fair, parents' evenings, open morning and evenings, admin evening, academy performances, competitions, summer school, results days etc and be flexible in regards to working hours. This job description is subject to change with the agreement of the post holder. Attend and support out of hours' academy events e.g., summer fair, parents' evenings Carry out other reasonable tasks as directed by the Executive Principal, ALT and Vice Principal - Business and Community and the School Business Manager. Role review This job description sets out the main duties of the post at the time of drafting. It cannot be read as an exhaustive list. These responsibilities will be discussed annually as part of the post holder's annual performance review and are subject to change. However, it may be altered at any time subject to need in consultation with the post holder subject to the Executive Principal's approval. Benefits: Salaries 2.5% higher than main pay scale. Twice as many training days as standard. Generous pension scheme. Access to Ark rewards - a scheme offering savings from over 3,000 major retailers Interest-free loans - up to £5,000 available for season ticket or to buy a bicycle. Gym discounts - offering up to 40%. Access to Employee Assistance Programme - providing free, confidential counselling, legal advice and a range of different support. Find out more about the benefits of working for Ark at . About Us We are a mixed all-through school that caters for children from nursery age through to sixth form. We have the highest aspirations for all our children to ensure they are prepared for university and inspired to be leaders in their community. We offer our students a first-class education based on high quality teaching and experiences outside of the classroom. Our school was recognised by the Government in its Parliamentary Review as an example of good practice in education and we are ranked in the top 10% of schools nationally. All of our sixth form students received a university offer with 73% of those being a top 3rd university. We pride ourselves on the relationships our staff have with our students, caring for them throughout their education. We also work closely with families to ensure that all our students are committed to learning and develop the character necessary to take advantage of all the opportunities we provide. Visit arkglobe.org/jobs to learn more about us and see our current vacancies. Diversity and inclusion: We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link. Safeguarding statement: Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions . click apply for full job details
Feb 01, 2026
Full time
About The Role The Role To administer all aspects of public examination and certification processes and ensure that examination board procedures are followed throughout these processes. You will be required to maintain up to date records of student and assessment details, ensuring that the information kept is both accurate and confidential. You will work across the academy as required, providing excellent administrative and customer services to a variety of stakeholders, establishing and maintaining efficient administrative systems and processes to support the effective running of the school with a focus on operational excellence and to meet the current and future needs of the academy. It is essential that the person for this role is organised, able to multitask, work flexibly and have a 'can do' approach. Key Responsibilities Examinations: Ensure the smooth running and integrity of all exam related systems and procedures. Be the designated BTEC Quality Nominee at the Academy Organise schedules for Exam Invigilators during working hours Ensure compliance with all exam board requirements to maintain the center's exam status. Alongside the Data and Exams Manager, provide training to individuals that carry out invigilation, ensuring that the Joint Council's 'Instructions for the Conduct of Examinations' is followed at all times Liaise with the facilities team to ensure that facilities for students undertaking examinations are of the highest possible standard and in line with requirements. Liaise with Awarding Bodies to ensure that students receive any special consideration, providing allowances for prevailing circumstances Ensure that Examination Boards/authorities are made aware of any special requirements for students/school and that appropriate provision is made Make appropriate timetabling and room arrangements, ensuring minimal impact on teaching and learning Create and distribute examination, rooming and invigilation timetables to students and staff Manage the electronic download of results for all examination seasons and manage the process of distribution to students Input and analyse data using relevant examinations software, such as Bromcom Liaise with teaching staff on student choice of entry to internal and public examinations and support option selection events Liaise with Examination Boards in respect of the administration of entries, coursework requirements, the conduct of examinations and examination results Be responsible for the safekeeping and confidentiality of exam papers and completed examination work Ensure that the accuracy of information provided to Exam Boards for examination entries, ensuring that students are aware of the Exam Boards requirements regarding their conduct whilst sitting examinations Ensure that students and parents understand the procedure in respect of appeals and results enquiries Seek to find suitable solutions to issues/problems raised by teachers, students/parents relating to examinations Monitor quality of invigilators by visiting exam rooms on a regular basis in order to ensure that our students undertake their exams in an appropriate environment of calm and regulation. Take appropriate line management action where invigilator performance is unsatisfactory Provide statistical information regarding examination entries/results as required, including analysis where necessary Be the line manager and 'Senior Invigilator' point of call for Invigilators' queries Source the appropriate number of invigilators for any given exam Manage the timesheets of invigilators, ensuring accuracy and timely submission for payment Produce all materials related to examinations including production of mock examination papers Populate the exams calendar with key examination dates and deadlines. Admin (Student Services): Work collaboratively with the admin team to provide comprehensive administrative support for the primary, secondary and sixth form. Adopt a business-like office environment, ensuring excellent, consistent administration support and customer service is provided, 'Our Promise' is met, good relationships with staff are promoted, and you are consistently role modelling professional behaviour. Attend to all incoming calls and messages in a professional, friendly and efficient manner, using the corporate greeting, ensuring all relevant messages are passed on in a timely manner and dealt with effectively, sensitively, and confidentially, taking the initiative to identify and handle issues that arise on behalf of the leadership team and others. Be one of the academy main first aiders, assisting with student welfare and first aid and ensuring accurate and prompt records and reporting, paying due diligence to Health & Safety and academy protocol. Support with daily attendance ensuring protocol is followed and ongoing efforts are made to ensure a child regularly attends school. Acknowledge and action all admin requests to a high standard and in a timely manner, prioritising and communicating effectively with relevant colleagues and stakeholders. Maintain and distribute stock for the offices, reception areas and reprographics To support with lunch till duties. Other: To be flexible in regard to working hours Share best practice with the wider team and approach all tasks with a growth mindset. Ensure the working environment is to a professional standard e.g. clear desk policy Contribute to the wider academy objectives and improvements. Undertake various duties, when required, including, playground duties, first aid, cashless till operation, first aid, fire marshal. Cater and set up meetings and events, if and when required. Be willing to undertake appropriate training in line with contractual duties. Attend and support out-of-hours' academy events e.g. summer fair, parents' evenings, open morning and evenings, admin evening, academy performances, competitions, summer school, results days etc and be flexible in regards to working hours. This job description is subject to change with the agreement of the post holder. Attend and support out of hours' academy events e.g., summer fair, parents' evenings Carry out other reasonable tasks as directed by the Executive Principal, ALT and Vice Principal - Business and Community and the School Business Manager. Role review This job description sets out the main duties of the post at the time of drafting. It cannot be read as an exhaustive list. These responsibilities will be discussed annually as part of the post holder's annual performance review and are subject to change. However, it may be altered at any time subject to need in consultation with the post holder subject to the Executive Principal's approval. Benefits: Salaries 2.5% higher than main pay scale. Twice as many training days as standard. Generous pension scheme. Access to Ark rewards - a scheme offering savings from over 3,000 major retailers Interest-free loans - up to £5,000 available for season ticket or to buy a bicycle. Gym discounts - offering up to 40%. Access to Employee Assistance Programme - providing free, confidential counselling, legal advice and a range of different support. Find out more about the benefits of working for Ark at . About Us We are a mixed all-through school that caters for children from nursery age through to sixth form. We have the highest aspirations for all our children to ensure they are prepared for university and inspired to be leaders in their community. We offer our students a first-class education based on high quality teaching and experiences outside of the classroom. Our school was recognised by the Government in its Parliamentary Review as an example of good practice in education and we are ranked in the top 10% of schools nationally. All of our sixth form students received a university offer with 73% of those being a top 3rd university. We pride ourselves on the relationships our staff have with our students, caring for them throughout their education. We also work closely with families to ensure that all our students are committed to learning and develop the character necessary to take advantage of all the opportunities we provide. Visit arkglobe.org/jobs to learn more about us and see our current vacancies. Diversity and inclusion: We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link. Safeguarding statement: Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions . click apply for full job details
Job Title: Technical and Compliance Manager Location: Central London Salary: Up to 65,000 + benefits Monday - Friday: 8am - 5pm We are seeking an experienced Technical and Compliance Supervisor to join our dynamic team. This is a fantastic opportunity to play a vital role in maintaining operational excellence and ensuring adherence to industry regulations. Roles & Responsibilities: Operate all building systems competently and efficiently. Operate and monitor the Building Management System (BMS). Issue relevant site permits in accordance with the Safe System of Work. Complete planned preventative maintenance (PPM) and reactive tasks, ensuring the system is updated accordingly. Conduct daily site inspections, addressing or reporting any defects identified via the Landlord/Tenant helpdesk. Procure and order spare parts as required. Prepare and compile monthly reports. Maintain and supervise accurate site records and ensure all document uploads are completed. Ensure timely implementation and accurate recording of statutory inspections, including fire safety and water hygiene records. Manage specialist contractors, monitoring their performance and ensuring compliance with required standards, including conducting internal audits where applicable. Ensure that worksheets from Specialist Service Providers are signed off, work quality is inspected, and recommendations are actioned. Escalate critical incidents, taking responsibility for producing and submitting incident reports within the required timescales in collaboration with the Contract Manager. Team expenses management Risk Management (Health & Safety) What We're Looking For: Proven experience in a technical or compliance-focused role within the building maintenance industry. In-depth knowledge of building systems, including electrical, mechanical, and plumbing infrastructure. Familiarity with health, safety, and environmental regulations (e.g., COSHH, Legionella, Fire Safety). Strong leadership skills with the ability to manage and motivate teams. Excellent organisational and problem-solving abilities. Relevant technical qualifications (e.g., HNC/HND or equivalent in Building Services/engineering, NEBOSH, IOSH, or equivalent). Proficiency in compliance management software and Microsoft Office Suite. If you're ready for a new challenge, please apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jan 31, 2026
Full time
Job Title: Technical and Compliance Manager Location: Central London Salary: Up to 65,000 + benefits Monday - Friday: 8am - 5pm We are seeking an experienced Technical and Compliance Supervisor to join our dynamic team. This is a fantastic opportunity to play a vital role in maintaining operational excellence and ensuring adherence to industry regulations. Roles & Responsibilities: Operate all building systems competently and efficiently. Operate and monitor the Building Management System (BMS). Issue relevant site permits in accordance with the Safe System of Work. Complete planned preventative maintenance (PPM) and reactive tasks, ensuring the system is updated accordingly. Conduct daily site inspections, addressing or reporting any defects identified via the Landlord/Tenant helpdesk. Procure and order spare parts as required. Prepare and compile monthly reports. Maintain and supervise accurate site records and ensure all document uploads are completed. Ensure timely implementation and accurate recording of statutory inspections, including fire safety and water hygiene records. Manage specialist contractors, monitoring their performance and ensuring compliance with required standards, including conducting internal audits where applicable. Ensure that worksheets from Specialist Service Providers are signed off, work quality is inspected, and recommendations are actioned. Escalate critical incidents, taking responsibility for producing and submitting incident reports within the required timescales in collaboration with the Contract Manager. Team expenses management Risk Management (Health & Safety) What We're Looking For: Proven experience in a technical or compliance-focused role within the building maintenance industry. In-depth knowledge of building systems, including electrical, mechanical, and plumbing infrastructure. Familiarity with health, safety, and environmental regulations (e.g., COSHH, Legionella, Fire Safety). Strong leadership skills with the ability to manage and motivate teams. Excellent organisational and problem-solving abilities. Relevant technical qualifications (e.g., HNC/HND or equivalent in Building Services/engineering, NEBOSH, IOSH, or equivalent). Proficiency in compliance management software and Microsoft Office Suite. If you're ready for a new challenge, please apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Service Delivery Manager - Defence Department: IT Location: North East Bristol - with parking Reports to: IT Operations Manager Salary: 54,102 to 67,056, Contract: Permanent/Full-time Are you an experienced Service Delivery Manager with a passion for leading teams, optimising IT services, and driving continual improvement? Our client is looking for a proactive, people-focused leader to head up their General Operations Service Delivery team-someone who thrives in a dynamic environment, can make informed decisions, and is committed to delivering exceptional IT services across the organisation. About the Role As the Service Delivery Manager you will lead and manage our General Operations team within IT, ensuring that services meet the needs of the organisation and support strategic goals. Working closely with colleagues in Cyber Security, Solutions Architecture, Business Systems and Information Governance, you'll play a key role in maintaining optimised, secure and compliant IT services. You will build high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate the IT Service Desk (General Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring seamless integration into operations. Oversee training delivery for new and existing technology services. Ensure future demand is understood and incorporated into capacity planning. Supplier & Third-Party Oversight Conduct and manage internal and third-party service reviews. Monitor third-party performance against contractual obligations. Ensure high standards of security and compliance across services Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum 3 years). Strong communication, influencing and stakeholder management skills. Experience building, managing and developing technical teams. ITIL v4 Foundation qualification. Ability to bridge business, technical and security perspectives. Familiarity with best practice across Microsoft environments. Understanding of common compliance frameworks (e.g. ISO 27001, Cyber Essentials Plus). Vendor and supplier management experience. If you are interested in this role please apply online or for more information please contact me on
Jan 31, 2026
Full time
Service Delivery Manager - Defence Department: IT Location: North East Bristol - with parking Reports to: IT Operations Manager Salary: 54,102 to 67,056, Contract: Permanent/Full-time Are you an experienced Service Delivery Manager with a passion for leading teams, optimising IT services, and driving continual improvement? Our client is looking for a proactive, people-focused leader to head up their General Operations Service Delivery team-someone who thrives in a dynamic environment, can make informed decisions, and is committed to delivering exceptional IT services across the organisation. About the Role As the Service Delivery Manager you will lead and manage our General Operations team within IT, ensuring that services meet the needs of the organisation and support strategic goals. Working closely with colleagues in Cyber Security, Solutions Architecture, Business Systems and Information Governance, you'll play a key role in maintaining optimised, secure and compliant IT services. You will build high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate the IT Service Desk (General Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring seamless integration into operations. Oversee training delivery for new and existing technology services. Ensure future demand is understood and incorporated into capacity planning. Supplier & Third-Party Oversight Conduct and manage internal and third-party service reviews. Monitor third-party performance against contractual obligations. Ensure high standards of security and compliance across services Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum 3 years). Strong communication, influencing and stakeholder management skills. Experience building, managing and developing technical teams. ITIL v4 Foundation qualification. Ability to bridge business, technical and security perspectives. Familiarity with best practice across Microsoft environments. Understanding of common compliance frameworks (e.g. ISO 27001, Cyber Essentials Plus). Vendor and supplier management experience. If you are interested in this role please apply online or for more information please contact me on
Security Coordinator; Rochester; 12 months; £14.55ph paye; Inside IR35 We currently have a vacancy for a Security Coordinator, working for an aerospace and defence client based in Rochester The Security Coordinator will support the Site Security Office and wider Security Function. Working closely with the Security Assistant you will oversee and assist the Security Manager with the day to day running of the Security Office, helping implement all security requirements. You will achieve this by providing administrative support and guidance on all aspects of protective security, vetting and security policy. Core duties Main Security Liaison between the Security Office and Reception New start security liaison (Taleo, recruitment team, Security Watchdog) Leaver security liaison (ensure return of classified equipment/documents, site badge and car pass, etc.) Monitoring help desk calls placed by the team/guards to ensure they are completed. Monitoring of daily Car Park checks/vehicle infringements Sateon: adding of employees to access control doors. issuing of security badges, new starts, contractors, forgotten/lost/damaged/non-functioning badges. Sateon: running system reports for investigations Processing Sateon photo release request forms and emailing of photos in line with GDPR Issuing of long stay parking permits to staff leaving vehicles on site whilst away on business Security Office walk ins, assisting with customers/employees. Updating of clearance records, classified material, contracts and IVCO requests. Approval of Team Centre/Winchill requests. Processing of IVCO inwards/outwards visits. Maintaining and processing of the site Visitor database Receipt and despatch of classified material via the DCS, or other approved courier Destruction of classified material Musters and spot check lead Processing of clearances. Liaising with outside agencies to collate Contractors paperwork and clearances Processing of laptop requests for T3F4 Vetting Lead for ES UK business (including AIRs, CoPC) Processing of access requests for T3F4 Assist on Security investigations Collate and administer new starter paperwork (OSA, Confidentiality Agreements, staff pass, vehicle pass) OH liaison on security related matters Air Cargo Clearance liaison Liaison with Securitas guarding team Area Access audits On site company camera audits FSC company checks Security processing of IT account requests for new starters. Conduct Security briefings when required CCTV operator, to allow assistance during investigations Establishing and enforcing office policies Maintaining a clean and organised office Providing support for Security initiatives Improving communication in the office Administration of the access control system, including issuing security passes. Liaising with Line Managers to ensure equipment, documents, passes and other company assets are returned, as and when required. Processing visitors and contractors via the Visitor system. Advising on vetting: both in-house and NSV. In-house vetting checks to be completed to Cabinet Office BPSS standards. Receipt, despatch and destruction of sensitive material, including spot checks and musters. Knowledge required A good understanding of Office Management principles A good understanding of administration and the office environment An understanding of security issues and how a security team works Good analytical, interpersonal, organisational and communication skills. Basic project management skills Skills required Ability to manage people and resources Flexibility and ability to multi-task Excellent time management skills Ability to utilise computer software used within the office Excellent verbal and written communication skills Ability to work well with others Excellent customer service skills Ability to remain calm under pressure and balance their workload Morson is acting as an employment business in relation to this vacancy
Jan 31, 2026
Contractor
Security Coordinator; Rochester; 12 months; £14.55ph paye; Inside IR35 We currently have a vacancy for a Security Coordinator, working for an aerospace and defence client based in Rochester The Security Coordinator will support the Site Security Office and wider Security Function. Working closely with the Security Assistant you will oversee and assist the Security Manager with the day to day running of the Security Office, helping implement all security requirements. You will achieve this by providing administrative support and guidance on all aspects of protective security, vetting and security policy. Core duties Main Security Liaison between the Security Office and Reception New start security liaison (Taleo, recruitment team, Security Watchdog) Leaver security liaison (ensure return of classified equipment/documents, site badge and car pass, etc.) Monitoring help desk calls placed by the team/guards to ensure they are completed. Monitoring of daily Car Park checks/vehicle infringements Sateon: adding of employees to access control doors. issuing of security badges, new starts, contractors, forgotten/lost/damaged/non-functioning badges. Sateon: running system reports for investigations Processing Sateon photo release request forms and emailing of photos in line with GDPR Issuing of long stay parking permits to staff leaving vehicles on site whilst away on business Security Office walk ins, assisting with customers/employees. Updating of clearance records, classified material, contracts and IVCO requests. Approval of Team Centre/Winchill requests. Processing of IVCO inwards/outwards visits. Maintaining and processing of the site Visitor database Receipt and despatch of classified material via the DCS, or other approved courier Destruction of classified material Musters and spot check lead Processing of clearances. Liaising with outside agencies to collate Contractors paperwork and clearances Processing of laptop requests for T3F4 Vetting Lead for ES UK business (including AIRs, CoPC) Processing of access requests for T3F4 Assist on Security investigations Collate and administer new starter paperwork (OSA, Confidentiality Agreements, staff pass, vehicle pass) OH liaison on security related matters Air Cargo Clearance liaison Liaison with Securitas guarding team Area Access audits On site company camera audits FSC company checks Security processing of IT account requests for new starters. Conduct Security briefings when required CCTV operator, to allow assistance during investigations Establishing and enforcing office policies Maintaining a clean and organised office Providing support for Security initiatives Improving communication in the office Administration of the access control system, including issuing security passes. Liaising with Line Managers to ensure equipment, documents, passes and other company assets are returned, as and when required. Processing visitors and contractors via the Visitor system. Advising on vetting: both in-house and NSV. In-house vetting checks to be completed to Cabinet Office BPSS standards. Receipt, despatch and destruction of sensitive material, including spot checks and musters. Knowledge required A good understanding of Office Management principles A good understanding of administration and the office environment An understanding of security issues and how a security team works Good analytical, interpersonal, organisational and communication skills. Basic project management skills Skills required Ability to manage people and resources Flexibility and ability to multi-task Excellent time management skills Ability to utilise computer software used within the office Excellent verbal and written communication skills Ability to work well with others Excellent customer service skills Ability to remain calm under pressure and balance their workload Morson is acting as an employment business in relation to this vacancy
Kickstart Your Recruitment Career with Tradewind Recruitment in Nottingham Are you intrigued by the dynamic field of recruitment but unsure where to begin? Tradewind Recruitment is your ideal gateway! Based in Nottingham, we invite you to join our renowned Recruitment Consultant development programme, the Impact Academy. Collaborate with a highly experienced and supportive team boasting over 25 years of combined industry expertise. Discover Tradewind Recruitment Tradewind Recruitment is not just a recruitment agency; we are a benchmark of excellence in the education sector. Proudly recognised as a Sunday Times Top 100 company for 5 times and one of the UK's largest teaching agencies, we are committed to investing in our people. Why Choose Tradewind? As a member of our team, you'll enjoy a range of benefits and opportunities: Competitive Salaries: Start with a 28,000- 30,000 base salary and realistic earnings of 35,000 to 40,000 in your first year. Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success. Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With Nottingham's rich cultural heritage and vibrant city life, you can make the most of your free time! Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors having started as Consultants. Introducing the Impact Academy The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. Your Role In your first year, you will: Source and interview candidates for temporary and permanent roles. Craft professional CV profiles for client marketing. Increase candidate placements by working closely with our sales teams. Meet weekly targets and KPIs set in conjunction with your manager. Earn commission at every stage of your progress. Ongoing Support and Mentorship You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Managing Difficult Conversations Customer Service and Time Management Your Path to Success At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, particularly in the education sector. Our investment in the Impact Academy is unmatched. Join a legacy of success, with previous graduates reaching top 10 consultant status within a year of starting in sales. Join Our Team Are you excited about the opportunities? We are currently recruiting for our Nottingham team and are eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in Nottingham.
Jan 30, 2026
Full time
Kickstart Your Recruitment Career with Tradewind Recruitment in Nottingham Are you intrigued by the dynamic field of recruitment but unsure where to begin? Tradewind Recruitment is your ideal gateway! Based in Nottingham, we invite you to join our renowned Recruitment Consultant development programme, the Impact Academy. Collaborate with a highly experienced and supportive team boasting over 25 years of combined industry expertise. Discover Tradewind Recruitment Tradewind Recruitment is not just a recruitment agency; we are a benchmark of excellence in the education sector. Proudly recognised as a Sunday Times Top 100 company for 5 times and one of the UK's largest teaching agencies, we are committed to investing in our people. Why Choose Tradewind? As a member of our team, you'll enjoy a range of benefits and opportunities: Competitive Salaries: Start with a 28,000- 30,000 base salary and realistic earnings of 35,000 to 40,000 in your first year. Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success. Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With Nottingham's rich cultural heritage and vibrant city life, you can make the most of your free time! Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors having started as Consultants. Introducing the Impact Academy The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. Your Role In your first year, you will: Source and interview candidates for temporary and permanent roles. Craft professional CV profiles for client marketing. Increase candidate placements by working closely with our sales teams. Meet weekly targets and KPIs set in conjunction with your manager. Earn commission at every stage of your progress. Ongoing Support and Mentorship You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Managing Difficult Conversations Customer Service and Time Management Your Path to Success At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, particularly in the education sector. Our investment in the Impact Academy is unmatched. Join a legacy of success, with previous graduates reaching top 10 consultant status within a year of starting in sales. Join Our Team Are you excited about the opportunities? We are currently recruiting for our Nottingham team and are eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in Nottingham.
The role: Workplace Experience Manager (WEM) - Client - (url removed) The purpose of our Workplace Experience Manager role is to act as the key catalyst in delivering, as an individual and through their team, an exceptional workplace experience and is focused on the entire workplace journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Developing and driving an enhanced culture of service excellence within the client location in order to enhance the brand to internal and external stakeholders. Monitor successes of the workplace experience and positively shape and adjust to meet the client's needs then proactively anticipate all stages of the customer journey. Ensuring financial and operational commitments are met and exceeded across your building. This role reports into a Contract Manager. Key responsibilities are as follows: To ensure the smooth management of all services within the designated client building and to ensure the Workplace Services teams deal effectively with all business user/client requests and enquiries and exceed expectations in all areas of the client facing operations. Deliver exceptional integrated facilities management service across FoH/Reception and lead the team to collectively; meet and greet, room set-up, replenish consumables, ensure vending is stocked, monitor cleaning standards, reception desk cover over breaks and holidays, escalations to landlord, fire risk assessment reviews, manage waste, ensure fire marshals are in place, car parking - management of client spaces, provide site passes and inductions to colleagues, Wayfinding screens updated, capture faults and log on landlords system and act as a host checking whether colleagues/customers need any help. Provide leadership to ensure that contractual commitments are met and exceeded. An understanding of finance and management of P&L for the operations, ensuring a cost-efficient service in all areas (without impeding the client experience). To work alongside the strategic partners to ensure a comprehensive client experience combined with an enhanced service delivery. To manage and ensure a world-class Front of House service to welcome clients, visitors, colleagues and business partners during the agreed operating hours. To ensure that the hosts are fulfilling their 'floor manager/ambassador' responsibilities; ensuring that internal meeting rooms, printing bays, kitchen & client/colleague areas, bathrooms are fully functioning, clean, tidy and well cared for - consistently across the building. Thereby enabling building users to focus on their core business. To ensure there is a pleasant and positive working environment for the business users with hosts who are available and accessible within the building. To build relationships with Senior clients - staying close to their work-related needs and to arrange meetings as required to showcase new/innovative service improvements. To be proactively visible in all areas of the building (client and colleague space). To communicate effectively and appropriately - using verbal and written channels in both proactive and reactive instances with colleagues, clients the client experience team and all other stakeholders Working with other managers on the account and within your Business Unit to ensure collaborative development of the business, effective teamworking, and best practice ensuring national consistency. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with customer contacts and CFU's. Build a robust succession plan for the building, using management development programmes and local development activities to ensure ready and able candidates are available at all times. Provision of leadership guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Person Specification: Previous facilities management experience, ideally in a customer experience role with events/hospitality experience. Excellent motivational and influencing skills, with high levels or personal integrity. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. High degree and knowledge reference of Health and Safety legislation. Experienced Workplace Experience Manager. Ability to manage conflict and crisis situations effectively with diplomacy and sensitivity. Able to demonstrate an empowering and inspiring leadership style. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
Jan 30, 2026
Full time
The role: Workplace Experience Manager (WEM) - Client - (url removed) The purpose of our Workplace Experience Manager role is to act as the key catalyst in delivering, as an individual and through their team, an exceptional workplace experience and is focused on the entire workplace journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Developing and driving an enhanced culture of service excellence within the client location in order to enhance the brand to internal and external stakeholders. Monitor successes of the workplace experience and positively shape and adjust to meet the client's needs then proactively anticipate all stages of the customer journey. Ensuring financial and operational commitments are met and exceeded across your building. This role reports into a Contract Manager. Key responsibilities are as follows: To ensure the smooth management of all services within the designated client building and to ensure the Workplace Services teams deal effectively with all business user/client requests and enquiries and exceed expectations in all areas of the client facing operations. Deliver exceptional integrated facilities management service across FoH/Reception and lead the team to collectively; meet and greet, room set-up, replenish consumables, ensure vending is stocked, monitor cleaning standards, reception desk cover over breaks and holidays, escalations to landlord, fire risk assessment reviews, manage waste, ensure fire marshals are in place, car parking - management of client spaces, provide site passes and inductions to colleagues, Wayfinding screens updated, capture faults and log on landlords system and act as a host checking whether colleagues/customers need any help. Provide leadership to ensure that contractual commitments are met and exceeded. An understanding of finance and management of P&L for the operations, ensuring a cost-efficient service in all areas (without impeding the client experience). To work alongside the strategic partners to ensure a comprehensive client experience combined with an enhanced service delivery. To manage and ensure a world-class Front of House service to welcome clients, visitors, colleagues and business partners during the agreed operating hours. To ensure that the hosts are fulfilling their 'floor manager/ambassador' responsibilities; ensuring that internal meeting rooms, printing bays, kitchen & client/colleague areas, bathrooms are fully functioning, clean, tidy and well cared for - consistently across the building. Thereby enabling building users to focus on their core business. To ensure there is a pleasant and positive working environment for the business users with hosts who are available and accessible within the building. To build relationships with Senior clients - staying close to their work-related needs and to arrange meetings as required to showcase new/innovative service improvements. To be proactively visible in all areas of the building (client and colleague space). To communicate effectively and appropriately - using verbal and written channels in both proactive and reactive instances with colleagues, clients the client experience team and all other stakeholders Working with other managers on the account and within your Business Unit to ensure collaborative development of the business, effective teamworking, and best practice ensuring national consistency. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with customer contacts and CFU's. Build a robust succession plan for the building, using management development programmes and local development activities to ensure ready and able candidates are available at all times. Provision of leadership guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Person Specification: Previous facilities management experience, ideally in a customer experience role with events/hospitality experience. Excellent motivational and influencing skills, with high levels or personal integrity. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. High degree and knowledge reference of Health and Safety legislation. Experienced Workplace Experience Manager. Ability to manage conflict and crisis situations effectively with diplomacy and sensitivity. Able to demonstrate an empowering and inspiring leadership style. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Newcastle . Role Summary: Job objectives and responsibilities: To provide operational coverage on a shift basis between 07:00 and 19:00 (40 hours per week) This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services and to ensure that each individual business unit and floor is operationally ready. The Workplace Co-ordinator will supplement and support the role of the Regional Workplace Services Manager working collaboratively to engage with the occupants of the demised Deloitte areas to build positive relationships effective interactions and ensure timely resolution for all issues raised. This is a multi-functional role and may include all aspects of support to the business in areas such as front of house activities such as hospitality and reception assistance. The role will also include support in operational tasks such as mail, couriers, printing, binding, on site filing, archive services, logistics, compliance and all aspects of operation. The role may also include some 'basic maintenance tasks', such as the completion of non-technical PPM's. Main duties This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment. These core duties are subject to business needs and include but are not limited to the following responsibilities: To continuously monitor the 'live' condition of the demised Deloitte area and work proactively to address identified issues. To continuously monitor the 'live' condition of the common areas and work proactively to address identified issues. Any building fabric, environment or mechanical/electrical items will be directly reported to the help desk. Liaise daily/regularly with the Helpdesk on issue resolution and pro-actively manage customer expectation Management of on-floor storage, including keys Maintenance/management of signage Reset meeting rooms or Multi-function rooms following use, including ensuring stationery/marker pens are available and white boards/glass boards are clean and clear Support the Deloitte Paper Lite initiative and storage reduction programs offer on-floor scanning and archiving services Ensure Photocopier areas are continuously replenished and the area kept tidy, organised and always available. Manage the document requirements for site including Secure print, ordering of consumables and any scanning, business filing, courier or mail requests Ensure Stationery items are regularly topped up at the designated points. Collect loose items from unused desks and surrounding areas and recycle back through the stationery trays. Ensure a high level of cleaning standard to the floor areas paying particular attention to cleanliness of all work surfaces including tea point areas, via regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals are available at all times on the designated floors. Control the flow of waste from the floor including confidential waste by regularly monitoring the receptacles provided and clearing before they become full. Liaise with the necessary facility provider in good time. Be prepared to receive any request from an occupant and offer a great customer experience by taking ownership of the problem until resolution. Regardless of the request, you are empowered to take action by contacting the relevant facility provider to get the job done. Your job is to keep the customer informed until completion. Assist with collation of monthly management information for all areas of operation. Assist with providing space utilisation information and completing space management checks. Maintain relationships with key customers on site, advise of any issues to manager in the first instance. Management of building services and facilities liaising closely with all service partners. Liaising with contractors/landlords agents on repairs and maintenance issues. Assist ICS colleagues in the delivery of IT services as required. Assist with Health and Safety compliance; this will involve collation of risk assessments, method statements, checklist, insurance certificates and other associated documentation that will demonstrate compliance. Ensure stock control processes are in place. Ensure compliance with all Deloitte ISO accreditations. Assist with the testing of Business Continuity plan and maintaining emergency contacts/key holders etc. Assist the management team as appropriate. Adhere to contractual KPI and SLA's and office SOP's. Training attendance must be complied with when required Required Skills: Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill Acts with honesty and integrity Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Level of Authority The job holder will have the authority to carry out their role on a day to day basis in accordance with all prevailing company policies. The job holder will have authority to incur expenditure and to agree legally binding commitments on behalf of the company but these must be in accordance with the company authorisation limits, which are determined by the Authorisation Register Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Jan 30, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Newcastle . Role Summary: Job objectives and responsibilities: To provide operational coverage on a shift basis between 07:00 and 19:00 (40 hours per week) This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services and to ensure that each individual business unit and floor is operationally ready. The Workplace Co-ordinator will supplement and support the role of the Regional Workplace Services Manager working collaboratively to engage with the occupants of the demised Deloitte areas to build positive relationships effective interactions and ensure timely resolution for all issues raised. This is a multi-functional role and may include all aspects of support to the business in areas such as front of house activities such as hospitality and reception assistance. The role will also include support in operational tasks such as mail, couriers, printing, binding, on site filing, archive services, logistics, compliance and all aspects of operation. The role may also include some 'basic maintenance tasks', such as the completion of non-technical PPM's. Main duties This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment. These core duties are subject to business needs and include but are not limited to the following responsibilities: To continuously monitor the 'live' condition of the demised Deloitte area and work proactively to address identified issues. To continuously monitor the 'live' condition of the common areas and work proactively to address identified issues. Any building fabric, environment or mechanical/electrical items will be directly reported to the help desk. Liaise daily/regularly with the Helpdesk on issue resolution and pro-actively manage customer expectation Management of on-floor storage, including keys Maintenance/management of signage Reset meeting rooms or Multi-function rooms following use, including ensuring stationery/marker pens are available and white boards/glass boards are clean and clear Support the Deloitte Paper Lite initiative and storage reduction programs offer on-floor scanning and archiving services Ensure Photocopier areas are continuously replenished and the area kept tidy, organised and always available. Manage the document requirements for site including Secure print, ordering of consumables and any scanning, business filing, courier or mail requests Ensure Stationery items are regularly topped up at the designated points. Collect loose items from unused desks and surrounding areas and recycle back through the stationery trays. Ensure a high level of cleaning standard to the floor areas paying particular attention to cleanliness of all work surfaces including tea point areas, via regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals are available at all times on the designated floors. Control the flow of waste from the floor including confidential waste by regularly monitoring the receptacles provided and clearing before they become full. Liaise with the necessary facility provider in good time. Be prepared to receive any request from an occupant and offer a great customer experience by taking ownership of the problem until resolution. Regardless of the request, you are empowered to take action by contacting the relevant facility provider to get the job done. Your job is to keep the customer informed until completion. Assist with collation of monthly management information for all areas of operation. Assist with providing space utilisation information and completing space management checks. Maintain relationships with key customers on site, advise of any issues to manager in the first instance. Management of building services and facilities liaising closely with all service partners. Liaising with contractors/landlords agents on repairs and maintenance issues. Assist ICS colleagues in the delivery of IT services as required. Assist with Health and Safety compliance; this will involve collation of risk assessments, method statements, checklist, insurance certificates and other associated documentation that will demonstrate compliance. Ensure stock control processes are in place. Ensure compliance with all Deloitte ISO accreditations. Assist with the testing of Business Continuity plan and maintaining emergency contacts/key holders etc. Assist the management team as appropriate. Adhere to contractual KPI and SLA's and office SOP's. Training attendance must be complied with when required Required Skills: Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill Acts with honesty and integrity Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Level of Authority The job holder will have the authority to carry out their role on a day to day basis in accordance with all prevailing company policies. The job holder will have authority to incur expenditure and to agree legally binding commitments on behalf of the company but these must be in accordance with the company authorisation limits, which are determined by the Authorisation Register Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Berry Recruitment are currently recruiting for Facilities Coordinator in Cantley, Norwich. Your main duties will include Provide a first line contact for internal and external customers/contractors. To manage client platforms to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged. Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications. Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required. Process and job on the in-house finance system (JDE) to enable invoicing and Raising Purchase Orders as and when required. Liaising with Clients to escalate out of line incidents. Administer PPM's and Reactive control to Service Engineers through in-house System and are carried out within one month of the allocated date Monitor email systems and respond accordingly to queries and client requests. Coordinate faults, schedule to engineers, communicate with customers. When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer. Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action. Assist the General Manager to monitor service standards Monitor the active jobs logged on with the helpdesk using Microsoft Teams to communicate Operate and maintain an effective filing system for the department as well as producing reports for all management team when required This is a temporary ongoing position. The working hours are Monday - Friday 07:30-16:00. For further information please contact Ella Callaby at Berry Recruitment Kings Lynn. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jan 30, 2026
Seasonal
Berry Recruitment are currently recruiting for Facilities Coordinator in Cantley, Norwich. Your main duties will include Provide a first line contact for internal and external customers/contractors. To manage client platforms to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged. Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications. Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required. Process and job on the in-house finance system (JDE) to enable invoicing and Raising Purchase Orders as and when required. Liaising with Clients to escalate out of line incidents. Administer PPM's and Reactive control to Service Engineers through in-house System and are carried out within one month of the allocated date Monitor email systems and respond accordingly to queries and client requests. Coordinate faults, schedule to engineers, communicate with customers. When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer. Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action. Assist the General Manager to monitor service standards Monitor the active jobs logged on with the helpdesk using Microsoft Teams to communicate Operate and maintain an effective filing system for the department as well as producing reports for all management team when required This is a temporary ongoing position. The working hours are Monday - Friday 07:30-16:00. For further information please contact Ella Callaby at Berry Recruitment Kings Lynn. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract. This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager. The Fund s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service. You will be part of our Digital team. We re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards. You will be part of a service team who love sharing knowledge and experience. We ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment. The responsibilities of the job include: Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service Proactively sharing learning across digital teams to support continuous improvement Creating service reports for a variety of stakeholders Wider stakeholder engagement and communication Managing service incidents through to resolution Maintaining service documentation and systems Identify service optimisation opportunities, and contribute to the implementation of proposed solutions. Interview Details: Interview Date: Week beginning 10 March 2026 Interview Format : Virtual Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations. We ll talk to you about where you are based and your working pattern if you get the job. If you would like an informal conversation about the role specifically, please contact: Janine Knox. Any questions about the recruitment process, please email the recruitment team. How to apply Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application so you should show how you meet them in your supporting statement. Essential Criteria: Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs. Hands-on experience of leading incident resolution and root cause analysis. Ability to produce service level dashboards, reports, and performance summaries for stakeholders. Experience of working with diverse stakeholders and communicating effectively. Ability to create and maintain accurate service documentation and system records. Knowledge of end-to-end digital platforms (web, mobile, databases etc). Work collaboratively in an agile or fast-paced environment. Desirable Criteria: Experience of manging service helpdesk software Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Jan 30, 2026
Full time
We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract. This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager. The Fund s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service. You will be part of our Digital team. We re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards. You will be part of a service team who love sharing knowledge and experience. We ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment. The responsibilities of the job include: Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service Proactively sharing learning across digital teams to support continuous improvement Creating service reports for a variety of stakeholders Wider stakeholder engagement and communication Managing service incidents through to resolution Maintaining service documentation and systems Identify service optimisation opportunities, and contribute to the implementation of proposed solutions. Interview Details: Interview Date: Week beginning 10 March 2026 Interview Format : Virtual Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations. We ll talk to you about where you are based and your working pattern if you get the job. If you would like an informal conversation about the role specifically, please contact: Janine Knox. Any questions about the recruitment process, please email the recruitment team. How to apply Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application so you should show how you meet them in your supporting statement. Essential Criteria: Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs. Hands-on experience of leading incident resolution and root cause analysis. Ability to produce service level dashboards, reports, and performance summaries for stakeholders. Experience of working with diverse stakeholders and communicating effectively. Ability to create and maintain accurate service documentation and system records. Knowledge of end-to-end digital platforms (web, mobile, databases etc). Work collaboratively in an agile or fast-paced environment. Desirable Criteria: Experience of manging service helpdesk software Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Estates Administrator Hanley - Stoke-on-Trent £25,396 Per Annum (37.5 hours per week) Mon-Fri We are looking for an organised and proactive Estates Administrator to provide high-quality administrative support to our Regional Facilities Managers (RFMs). The purpose of the role is to help ensure our property portfolio is maintained to the highest possible standard, with strong compliance, accurate systems management and effective coordination of contractors and maintenance activity. You will play a key role in keeping our estates operation running smoothly, acting as a central point of contact for maintenance requests, statutory compliance and contractor coordination. Key Responsibilities Work as part of the QFM team, supporting a defined area and helpdesk function Maintain and update QFM to ensure compliance across the group Add, update and manage service schedules for new and existing properties Publish and maintain schedules via the schedule planner Coordinate planned and reactive maintenance through QFM Process site-requested repairs and maintenance tasks Manage and respond to site email requests Log and manage out-of-hours call-outs on QFM Track and chase overdue events and actions Maintain and update the Maintenance Matrix Maintain a database of statutory requirements and compliance records Upload, file and attach certificates and reports to QFM Carry out daily checks of certification and escalate where required Obtain and process contractor quotes for remedial works Support RFMs with administrative duties Attend meetings with RFMs, contractors and suppliers Coordinate contractors and maintenance personnel Set up and maintain lift service agreements and insurance inspections Manage requirements for new maintenance personnel Prepare reports for Estates and Operational teams Process invoice approvals via SAP What We're Looking For Strong administrative experience in estates, facilities, or property services Confident using systems and databases (experience with QFM highly desirable) Excellent organisational and time-management skills Ability to manage multiple tasks and priorities Clear and professional communication skills Confident liaising with contractors and internal stakeholders High attention to detail, particularly around compliance and documentation Desirable: Experience working in a multi-site property portfolio Knowledge of statutory compliance within estates or facilities Experience using SAP or similar finance systems Why Join Us Be part of a professional and supportive Estates team A role with real responsibility and impact across the organisation Exposure to a varied and complex property portfolio Opportunities to develop within facilities and estates management
Jan 30, 2026
Full time
Estates Administrator Hanley - Stoke-on-Trent £25,396 Per Annum (37.5 hours per week) Mon-Fri We are looking for an organised and proactive Estates Administrator to provide high-quality administrative support to our Regional Facilities Managers (RFMs). The purpose of the role is to help ensure our property portfolio is maintained to the highest possible standard, with strong compliance, accurate systems management and effective coordination of contractors and maintenance activity. You will play a key role in keeping our estates operation running smoothly, acting as a central point of contact for maintenance requests, statutory compliance and contractor coordination. Key Responsibilities Work as part of the QFM team, supporting a defined area and helpdesk function Maintain and update QFM to ensure compliance across the group Add, update and manage service schedules for new and existing properties Publish and maintain schedules via the schedule planner Coordinate planned and reactive maintenance through QFM Process site-requested repairs and maintenance tasks Manage and respond to site email requests Log and manage out-of-hours call-outs on QFM Track and chase overdue events and actions Maintain and update the Maintenance Matrix Maintain a database of statutory requirements and compliance records Upload, file and attach certificates and reports to QFM Carry out daily checks of certification and escalate where required Obtain and process contractor quotes for remedial works Support RFMs with administrative duties Attend meetings with RFMs, contractors and suppliers Coordinate contractors and maintenance personnel Set up and maintain lift service agreements and insurance inspections Manage requirements for new maintenance personnel Prepare reports for Estates and Operational teams Process invoice approvals via SAP What We're Looking For Strong administrative experience in estates, facilities, or property services Confident using systems and databases (experience with QFM highly desirable) Excellent organisational and time-management skills Ability to manage multiple tasks and priorities Clear and professional communication skills Confident liaising with contractors and internal stakeholders High attention to detail, particularly around compliance and documentation Desirable: Experience working in a multi-site property portfolio Knowledge of statutory compliance within estates or facilities Experience using SAP or similar finance systems Why Join Us Be part of a professional and supportive Estates team A role with real responsibility and impact across the organisation Exposure to a varied and complex property portfolio Opportunities to develop within facilities and estates management
Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives click apply for full job details
Jan 30, 2026
Full time
Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives click apply for full job details
We are working with a global financial institution to recruit a highly motivated PMO Consultant to join a dynamic team supporting the Markets business. This role offers the opportunity to work across a diverse portfolio of programs and projects, contributing to the successful delivery of strategic initiatives within a leading financial institution. Key Responsibilities Support Project Managers in applying enterprise-wide Program and Project Management Policy and Standards across the Markets book of work. Contribute to the design and implementation of Markets-specific project and PMO guidelines. Provide subject matter expertise and guidance on project management best practices. Assist in the PMO delivery of programs and projects across various Markets sales/trading desks and functions including Risk, Legal, Finance, and Compliance. Identify, prioritise, and track risks, issues, and dependencies across projects. Communicate effectively with key stakeholders and project teams to ensure alignment and transparency. Essential criteria Proven experience in PMO or project management roles within financial services, ideally supporting markets or trading functions. Strong understanding of project governance, risk management, and stakeholder engagement. Excellent communication and organisational skills. Ability to work collaboratively in a fast-paced, high-pressure environment. This role will require you to work 3 days per week in the Belfast office, so candidates within Northern Ireland will be given preference, and we would not consider someone relocating for this role.Although the role is initially for a 12-month period, there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 30, 2026
Contractor
We are working with a global financial institution to recruit a highly motivated PMO Consultant to join a dynamic team supporting the Markets business. This role offers the opportunity to work across a diverse portfolio of programs and projects, contributing to the successful delivery of strategic initiatives within a leading financial institution. Key Responsibilities Support Project Managers in applying enterprise-wide Program and Project Management Policy and Standards across the Markets book of work. Contribute to the design and implementation of Markets-specific project and PMO guidelines. Provide subject matter expertise and guidance on project management best practices. Assist in the PMO delivery of programs and projects across various Markets sales/trading desks and functions including Risk, Legal, Finance, and Compliance. Identify, prioritise, and track risks, issues, and dependencies across projects. Communicate effectively with key stakeholders and project teams to ensure alignment and transparency. Essential criteria Proven experience in PMO or project management roles within financial services, ideally supporting markets or trading functions. Strong understanding of project governance, risk management, and stakeholder engagement. Excellent communication and organisational skills. Ability to work collaboratively in a fast-paced, high-pressure environment. This role will require you to work 3 days per week in the Belfast office, so candidates within Northern Ireland will be given preference, and we would not consider someone relocating for this role.Although the role is initially for a 12-month period, there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
