Senior Recruitment Consultant (360 role) £35,000 (OTE 80 - 100K) + Up to 40% Commission rates + 33 Days Holiday + Rapid Progression + Personal Development Bristol City Centre Are you a Senior or Prinicipal Recruitment Consultant looking for a fresh start? Are you looking for a company who will help progress you into management or directorship? On offer is the opportunity to join one of the fastest growing firms in Bristol, who offer rapid progression, the best commission rates and the autonomy to build your desk how you want it? Ernest Gordon specialises in recruitment across a multitude of sectors, you will be given the freedom to choose what clients, sectors and roles you want to get involved with. We have the resources to help build you desk from nothing, to a money-making, rapidly progressing machine. As a company our aim is to provide the best service in the industry. In order to do this we have invested in the best resources money can buy which is rivalled by no other company in our industry. We are in this for the long haul, reinvesting our profits into the company, constantly evolving and making the roles for our staff better than ever. For us to hit our objectives we need the next generation of managers and talent coming through. We value training, supporting and valuing people and for us to get where we want to, we need leaders who want to inspire and develop their own teams. We have plans to open more offices across the UK in 2026 so this is a great time to join us, play your part and grow with us. WHAT WE OFFER: Personal development, training and leadership training Quarterly reviews to progress to management and directorship A place to be ambitious and a place to become the best version of yourself WHY WE ARE DIFFERENT: Employees come first - to build a business we need great people Pay great commission- we want our employees to benefit and change your life - OTE up to 100K after year 2. No restrictions on where to do business - complete autonomy and flexibility to work the roles you want, where you want Rapid progression to Director level - to grow we need people who want to progress and have big careers WHO WE WANT: Motivated, driven with big aspirations Senior or Principal Recruitment Consultant or similar Looking to make life-changing commission Recruitment, Consultant, Technical, Engineering, Manager, Principal, Senior, Sales, Account, Bristol, Somerset, Southwest, Trainee, Graduate, Junior, Progression, training. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ
Feb 24, 2026
Full time
Senior Recruitment Consultant (360 role) £35,000 (OTE 80 - 100K) + Up to 40% Commission rates + 33 Days Holiday + Rapid Progression + Personal Development Bristol City Centre Are you a Senior or Prinicipal Recruitment Consultant looking for a fresh start? Are you looking for a company who will help progress you into management or directorship? On offer is the opportunity to join one of the fastest growing firms in Bristol, who offer rapid progression, the best commission rates and the autonomy to build your desk how you want it? Ernest Gordon specialises in recruitment across a multitude of sectors, you will be given the freedom to choose what clients, sectors and roles you want to get involved with. We have the resources to help build you desk from nothing, to a money-making, rapidly progressing machine. As a company our aim is to provide the best service in the industry. In order to do this we have invested in the best resources money can buy which is rivalled by no other company in our industry. We are in this for the long haul, reinvesting our profits into the company, constantly evolving and making the roles for our staff better than ever. For us to hit our objectives we need the next generation of managers and talent coming through. We value training, supporting and valuing people and for us to get where we want to, we need leaders who want to inspire and develop their own teams. We have plans to open more offices across the UK in 2026 so this is a great time to join us, play your part and grow with us. WHAT WE OFFER: Personal development, training and leadership training Quarterly reviews to progress to management and directorship A place to be ambitious and a place to become the best version of yourself WHY WE ARE DIFFERENT: Employees come first - to build a business we need great people Pay great commission- we want our employees to benefit and change your life - OTE up to 100K after year 2. No restrictions on where to do business - complete autonomy and flexibility to work the roles you want, where you want Rapid progression to Director level - to grow we need people who want to progress and have big careers WHO WE WANT: Motivated, driven with big aspirations Senior or Principal Recruitment Consultant or similar Looking to make life-changing commission Recruitment, Consultant, Technical, Engineering, Manager, Principal, Senior, Sales, Account, Bristol, Somerset, Southwest, Trainee, Graduate, Junior, Progression, training. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ
Systems Engineer Location: Ringwood, Hampshire Salary: £35,000 - £40,000 DoE + Profit Share & Benefits Hours: 37.5 hours per week The Role This is an excellent opportunity for someone seeking a varied and hands on HR role within a small but busy team. Working closely with the HR Manager, you will be involved in all aspects of HR, including employment relations casework, supporting and guiding managers, training, absence management, contractual change and updating policies and procedures. As an HR Advisor/Generalist, you will work closely with all areas of the business and play a key role in supporting managers and employees. This role would suit a candidate with a minimum of 2 years HR experience in a similar role with proven experience managing case work and a minimum CIPD Level 5 qualification. Full training and support will be provided. The Skills & Experience At least 2 years experience in a similar role Proven experience managing casework CIPD Level 5 or equivalent Experience working in a busy HR Team Able to handle sensitive information with discretion Respect confidentiality Excellent organisational skills and attention to detail Ability to work independently of supervision and be proactive in all areas of the role Able to manage workload and prioritise tasks Remain composed in a busy / fast paced environment Team player with "hands on" approach Excellent Communication skills Willing and able to learn This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Ongoing training and support Pension Scheme Private Medical Insurance including dental Ongoing training and support Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Feb 23, 2026
Full time
Systems Engineer Location: Ringwood, Hampshire Salary: £35,000 - £40,000 DoE + Profit Share & Benefits Hours: 37.5 hours per week The Role This is an excellent opportunity for someone seeking a varied and hands on HR role within a small but busy team. Working closely with the HR Manager, you will be involved in all aspects of HR, including employment relations casework, supporting and guiding managers, training, absence management, contractual change and updating policies and procedures. As an HR Advisor/Generalist, you will work closely with all areas of the business and play a key role in supporting managers and employees. This role would suit a candidate with a minimum of 2 years HR experience in a similar role with proven experience managing case work and a minimum CIPD Level 5 qualification. Full training and support will be provided. The Skills & Experience At least 2 years experience in a similar role Proven experience managing casework CIPD Level 5 or equivalent Experience working in a busy HR Team Able to handle sensitive information with discretion Respect confidentiality Excellent organisational skills and attention to detail Ability to work independently of supervision and be proactive in all areas of the role Able to manage workload and prioritise tasks Remain composed in a busy / fast paced environment Team player with "hands on" approach Excellent Communication skills Willing and able to learn This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Ongoing training and support Pension Scheme Private Medical Insurance including dental Ongoing training and support Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Senior Manufacturing Consultant/ Head of Manufacturing Russell Taylor is recruiting for a Senior / Head of Manufacturing Recruitment Consultant to play a key leadership role within Russell Taylors Manufacturing division, driving strategy, growth, and client excellence, working closely with our Scientific division to identify new Clients/ revenue streams and to build a team of dedicated consultants along the Divisional Manager of Science and Manufacturing. Here at Russell Taylor we offer: Uncapped commission structure 25 days holiday, plus an extra half-day off on your birthday, rising to 30 days with length of service Healthcare voucher scheme Incentive trips Enhanced company pension You will be given the autonomy in this role to push on and build the manufacturing team up, an excellent opportunity for someone who thrives in a sales setting and looking for the next stage in their career The Role: Managing the full (360) recruitment lifecycle (mainly permanent recruitment) for the manufacturing division (food, pharmaceutical, aerospace, light/heavy etc); adopting a can-do mentality- following compliance at all times. Exceeding agreed targets and milestones. Supporting the Divisional Manager in the continued growth of the Manufacturing team and ideologies catered around this growth/ recruitment strategies. Retaining current client base- coordinating and attending regular meetings with key Clients. Winning new Clients across the UK under the manufacturing umbrella; with a focus on skilled positions. Lead generation. Developing marketing strategies for the manufacturing team Attending expos/ representing Russell Taylor as the face of the manufacturing team. Working closely with other stakeholders of the business, cross collaborating and cross selling their sectors. Offering a second to none recruitment experience for both candidates and clients alike, as an industry expert with a consultative approach. The Person: We are looking for experienced Recruiters (agency), who operate a 360 desk/ deal with both the sales and the candidate lifecycle. The ideal person will work in a similar / transferable field alike; food/drink, general FMCG, automotive, chemical, engineering (main Eng) etc and have worked in this industry for at least 3+ years. Strong business development acumen needed for this role, whilst there is an existing client base to retain, there will be a lot of scope to win new business across the UK. We are looking for positive pro-active people, who will be given the autonomy to succeed & not bogged down with KPIs; we want self-motivated people for this role. This is an ideal role for someone looking to progress in their career & eventually manage a desk; equally those with management experience already- we would be interested in speaking with/ the role isnt pre-defined in that sense. JBRP1_UKTJ
Feb 23, 2026
Full time
Senior Manufacturing Consultant/ Head of Manufacturing Russell Taylor is recruiting for a Senior / Head of Manufacturing Recruitment Consultant to play a key leadership role within Russell Taylors Manufacturing division, driving strategy, growth, and client excellence, working closely with our Scientific division to identify new Clients/ revenue streams and to build a team of dedicated consultants along the Divisional Manager of Science and Manufacturing. Here at Russell Taylor we offer: Uncapped commission structure 25 days holiday, plus an extra half-day off on your birthday, rising to 30 days with length of service Healthcare voucher scheme Incentive trips Enhanced company pension You will be given the autonomy in this role to push on and build the manufacturing team up, an excellent opportunity for someone who thrives in a sales setting and looking for the next stage in their career The Role: Managing the full (360) recruitment lifecycle (mainly permanent recruitment) for the manufacturing division (food, pharmaceutical, aerospace, light/heavy etc); adopting a can-do mentality- following compliance at all times. Exceeding agreed targets and milestones. Supporting the Divisional Manager in the continued growth of the Manufacturing team and ideologies catered around this growth/ recruitment strategies. Retaining current client base- coordinating and attending regular meetings with key Clients. Winning new Clients across the UK under the manufacturing umbrella; with a focus on skilled positions. Lead generation. Developing marketing strategies for the manufacturing team Attending expos/ representing Russell Taylor as the face of the manufacturing team. Working closely with other stakeholders of the business, cross collaborating and cross selling their sectors. Offering a second to none recruitment experience for both candidates and clients alike, as an industry expert with a consultative approach. The Person: We are looking for experienced Recruiters (agency), who operate a 360 desk/ deal with both the sales and the candidate lifecycle. The ideal person will work in a similar / transferable field alike; food/drink, general FMCG, automotive, chemical, engineering (main Eng) etc and have worked in this industry for at least 3+ years. Strong business development acumen needed for this role, whilst there is an existing client base to retain, there will be a lot of scope to win new business across the UK. We are looking for positive pro-active people, who will be given the autonomy to succeed & not bogged down with KPIs; we want self-motivated people for this role. This is an ideal role for someone looking to progress in their career & eventually manage a desk; equally those with management experience already- we would be interested in speaking with/ the role isnt pre-defined in that sense. JBRP1_UKTJ
Administrator - Temp (6-8 weeks initially) Location: Chorley Rate: 12.70 - 14 per hour Hours: Full time - Monday to Friday Start Date: Immediate About the Role My client is seeking a proactive and organised Administrator to join a busy Property Services team based in Chorley. This is an excellent opportunity for someone with Property or compliance administration experience who thrives in a fast-paced, team-focused environment. Initially a temporary position , you'll play a key role in supporting the Operations Manager and ensuring smooth day-to-day running of services. Key Responsibilities Provide efficient administrative and compliance support across the contract. Making calls to residents Making appointments for surveys Keeping residents up to date with works that are being planned Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery. Liaise with clients and contractors via phone and Helpdesk systems. Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors. Produce and maintain reports, documentation, and records to audit-ready standards. Work closely with the management team to support ongoing contract delivery. Requirements Previous experience in Property administration or a similar role. Strong organisational skills and attention to detail. Reliable, self-motivated, and able to manage a busy workload. Excellent communication and IT skills How to Apply If you're interested, please send your CV or contact Jess on (phone number removed) for more information.
Feb 23, 2026
Seasonal
Administrator - Temp (6-8 weeks initially) Location: Chorley Rate: 12.70 - 14 per hour Hours: Full time - Monday to Friday Start Date: Immediate About the Role My client is seeking a proactive and organised Administrator to join a busy Property Services team based in Chorley. This is an excellent opportunity for someone with Property or compliance administration experience who thrives in a fast-paced, team-focused environment. Initially a temporary position , you'll play a key role in supporting the Operations Manager and ensuring smooth day-to-day running of services. Key Responsibilities Provide efficient administrative and compliance support across the contract. Making calls to residents Making appointments for surveys Keeping residents up to date with works that are being planned Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery. Liaise with clients and contractors via phone and Helpdesk systems. Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors. Produce and maintain reports, documentation, and records to audit-ready standards. Work closely with the management team to support ongoing contract delivery. Requirements Previous experience in Property administration or a similar role. Strong organisational skills and attention to detail. Reliable, self-motivated, and able to manage a busy workload. Excellent communication and IT skills How to Apply If you're interested, please send your CV or contact Jess on (phone number removed) for more information.
Facilities Co-ordinator - South Wales (Home based with travel) - £35,000 per annum - Full-time Permanent Are you an experienced Facilities/ Property Administrator with a passion for organisation, compliance, and stakeholder engagement? We're recruiting for a Facilities Co-ordinator to join a dynamic team managing a portfolio of commercial property in South Wales & South West England (Cardiff, Swansea, Bristol, Weston Super-mare) Working closely with the Regional Facilities Manager, you'll play a key role in ensuring the smooth day-to-day delivery of facilities management services, maintaining compliance, and building strong relationships with tenants and stakeholders. Key Responsibilities: Health & Safety & Compliance Maintain H&S records, certifications and audits Support risk assessments (Fire, Water, General) and statutory compliance documentation Manage permits to work, RAMS and site inductions Maintain asset registers and support planned preventative maintenance Assist with disaster planning and emergency procedures Log and track compliance actions through the CAFM/helpdesk system Site Communication & Administration Take and format meeting minutes Maintain stakeholder records and site systems Build open, transparent relationships with tenants and contractors Support review and updates to the Estate Handbooks Tenant Coordination Act as first point of contact for occupiers regarding building and service issues Coordinate contractor access and planned maintenance Support waste management initiatives and compliance Escalate issues appropriately and in a timely manner Inspections & Reporting Conduct daily inspections and record findings Monitor compliance against KPIs and Estate Handbook standards Escalate risks or breaches, including stopping works where necessary Support monthly reporting and data collation About You We're looking for someone who is proactive, organised and confident communicating at all levels. 2-5 years' experience in an administrative role (facilities/property experience) Strong Microsoft Office skills Excellent communication and interpersonal abilities Health & Safety certification (IOSH or NEBOSH) Ability to manage multiple stakeholders and contractors Facilities Management accreditation (IWFM/WIFM) - Desirable Experience using CAFM or helpdesk systems Full UK Driving Licence Why Apply? Competitive salary of £35,000 Diverse, home-based role with real responsibility Opportunity to build strong stakeholder relationships Work within a professional and structured environment with clear development opportunities
Feb 23, 2026
Full time
Facilities Co-ordinator - South Wales (Home based with travel) - £35,000 per annum - Full-time Permanent Are you an experienced Facilities/ Property Administrator with a passion for organisation, compliance, and stakeholder engagement? We're recruiting for a Facilities Co-ordinator to join a dynamic team managing a portfolio of commercial property in South Wales & South West England (Cardiff, Swansea, Bristol, Weston Super-mare) Working closely with the Regional Facilities Manager, you'll play a key role in ensuring the smooth day-to-day delivery of facilities management services, maintaining compliance, and building strong relationships with tenants and stakeholders. Key Responsibilities: Health & Safety & Compliance Maintain H&S records, certifications and audits Support risk assessments (Fire, Water, General) and statutory compliance documentation Manage permits to work, RAMS and site inductions Maintain asset registers and support planned preventative maintenance Assist with disaster planning and emergency procedures Log and track compliance actions through the CAFM/helpdesk system Site Communication & Administration Take and format meeting minutes Maintain stakeholder records and site systems Build open, transparent relationships with tenants and contractors Support review and updates to the Estate Handbooks Tenant Coordination Act as first point of contact for occupiers regarding building and service issues Coordinate contractor access and planned maintenance Support waste management initiatives and compliance Escalate issues appropriately and in a timely manner Inspections & Reporting Conduct daily inspections and record findings Monitor compliance against KPIs and Estate Handbook standards Escalate risks or breaches, including stopping works where necessary Support monthly reporting and data collation About You We're looking for someone who is proactive, organised and confident communicating at all levels. 2-5 years' experience in an administrative role (facilities/property experience) Strong Microsoft Office skills Excellent communication and interpersonal abilities Health & Safety certification (IOSH or NEBOSH) Ability to manage multiple stakeholders and contractors Facilities Management accreditation (IWFM/WIFM) - Desirable Experience using CAFM or helpdesk systems Full UK Driving Licence Why Apply? Competitive salary of £35,000 Diverse, home-based role with real responsibility Opportunity to build strong stakeholder relationships Work within a professional and structured environment with clear development opportunities
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Receptionist CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting Receptionist to join the team located in Hayes RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Provide a friendly and professional concierge style reception service To escort visitors to meeting rooms, take their coats and make them feel welcome (call the host, ensure that visitors are met by their hosts at reception) Issue visitor passes Actively and positively engage with colleagues, clients and other stakeholders to ensure a seamless service experience Anticipate client needs and follow up with clients to ensure that client expectations are met and where possible exceeded. Ensure that waiting visitors are kept informed of any delays and progress and to ensure client comfort. Ensure the reception desk and reception area is kept clean and tidy at all times Manage the online meeting room and visitor management system Promote and maintain CBRE & SwissRe culture throughout teams Meet and greet all employees and external visitors Ensure that all visitors are aware of the safety procedures and follow the correct signing in process Answering general telephone and email enquiries and routing calls to the relevant employees via a switchboard system Provide general admin support to the facilities team when required Undertake any other duties as requested by the Contract Manager Dealing with hospitality requests To provide after hours receptionist presence if required PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Training Proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills. Able to work with computerised Front of House systems Experience Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Experience in a corporate facilities and front of house environment essential Knowledge of online switchboard systems essential. Knowledge of online room booking tools an advantage. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication Must be detail conscious, accurate and methodical in approach. Strong organisational and communication skills Able to work systematically and use own initiative Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently High level of presentation and politeness Easily engages in conversation and develops rapport with others Intuitive & interested in other people Flexible and adaptable to respond to differing client needs Confident, enthusiastic and motivated to deliver great service Organised and able to prioritise work activity Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale Reliable Calm manner able to work under pressure and against rapidly changing demands and priorities
Feb 23, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Receptionist CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting Receptionist to join the team located in Hayes RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Provide a friendly and professional concierge style reception service To escort visitors to meeting rooms, take their coats and make them feel welcome (call the host, ensure that visitors are met by their hosts at reception) Issue visitor passes Actively and positively engage with colleagues, clients and other stakeholders to ensure a seamless service experience Anticipate client needs and follow up with clients to ensure that client expectations are met and where possible exceeded. Ensure that waiting visitors are kept informed of any delays and progress and to ensure client comfort. Ensure the reception desk and reception area is kept clean and tidy at all times Manage the online meeting room and visitor management system Promote and maintain CBRE & SwissRe culture throughout teams Meet and greet all employees and external visitors Ensure that all visitors are aware of the safety procedures and follow the correct signing in process Answering general telephone and email enquiries and routing calls to the relevant employees via a switchboard system Provide general admin support to the facilities team when required Undertake any other duties as requested by the Contract Manager Dealing with hospitality requests To provide after hours receptionist presence if required PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Training Proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills. Able to work with computerised Front of House systems Experience Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Experience in a corporate facilities and front of house environment essential Knowledge of online switchboard systems essential. Knowledge of online room booking tools an advantage. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication Must be detail conscious, accurate and methodical in approach. Strong organisational and communication skills Able to work systematically and use own initiative Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently High level of presentation and politeness Easily engages in conversation and develops rapport with others Intuitive & interested in other people Flexible and adaptable to respond to differing client needs Confident, enthusiastic and motivated to deliver great service Organised and able to prioritise work activity Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale Reliable Calm manner able to work under pressure and against rapidly changing demands and priorities
Administrator - 3 months temporary contract Location: Warrington Rate: 12.21 - 13.69 per hour Hours: Full time - Monday to Friday Start Date: Immediate / subject to notice About the Role My client is seeking a proactive and organised Administrator to join a busy Property Services team based in Warrington. This is an excellent opportunity for someone with Property or compliance administration experience who thrives in a fast-paced, team-focused environment. Initially a temporary position , you'll play a key role in supporting the Operations Manager and ensuring smooth day-to-day running of services. Key Responsibilities Provide efficient administrative and compliance support across the contract. Making calls to residents Making appointments for surveys Keeping residents up to date with works that are being planned Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery. Liaise with clients and contractors via phone and Helpdesk systems. Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors. Produce and maintain reports, documentation, and records to audit-ready standards. Work closely with the management team to support ongoing contract delivery. Requirements Previous experience in Property administration or a similar role. Strong organisational skills and attention to detail. Reliable, self-motivated, and able to manage a busy workload. Excellent communication and IT skills How to Apply If you're interested, please send your CV or contact Jess on (phone number removed) for more information.
Feb 23, 2026
Seasonal
Administrator - 3 months temporary contract Location: Warrington Rate: 12.21 - 13.69 per hour Hours: Full time - Monday to Friday Start Date: Immediate / subject to notice About the Role My client is seeking a proactive and organised Administrator to join a busy Property Services team based in Warrington. This is an excellent opportunity for someone with Property or compliance administration experience who thrives in a fast-paced, team-focused environment. Initially a temporary position , you'll play a key role in supporting the Operations Manager and ensuring smooth day-to-day running of services. Key Responsibilities Provide efficient administrative and compliance support across the contract. Making calls to residents Making appointments for surveys Keeping residents up to date with works that are being planned Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery. Liaise with clients and contractors via phone and Helpdesk systems. Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors. Produce and maintain reports, documentation, and records to audit-ready standards. Work closely with the management team to support ongoing contract delivery. Requirements Previous experience in Property administration or a similar role. Strong organisational skills and attention to detail. Reliable, self-motivated, and able to manage a busy workload. Excellent communication and IT skills How to Apply If you're interested, please send your CV or contact Jess on (phone number removed) for more information.
Internal Job Title : Tenancy Coordinator Business : Lucy Real Estate Location : Oxford Job Reference No : 4436 Job Purpose : An exciting opportunity for an organised, motivated and enthusiastic individual to join our experienced team at Lucy Real Estate (LRE) as a Tenancy Coordinator. The role provides vital administrative support to the lettings function, working closely with the Property Managers and Estates Manager to ensure the efficient and compliant operation of the lettings process. Business Overview : Lucy Real Estate comprises Lucy Properties and Lucy Developments. Lucy Properties is a lettings & management business that invests in and manages 350 residential properties for over 850 tenants in Oxford, with in-house service and maintenance. Lucy Developments is a developer of high-end, sustainable homes for sale, with prime sites within a 90-minute commute time from Oxford. Job Context: The postholder will be responsible for a wide range of administrative duties, including tenancy administration, rent reviews, compliance checks, reporting, and financial checks. Accuracy, organisation, and the ability to manage multiple priorities are essential, as the role plays a key part in ensuring all lettings activities are carried out in a timely and professional manner. Job Dimensions: This role will be based at the Lucy Group headquarters in Jericho, Oxford and you will report to the LRE Estates Manager. You will be a key member of our small administrative team and will work closely with our Property Managers, finance, help desk and maintenance team. Lucy Group has operating businesses across multiple sectors: Lucy Controls, Lucy Electric and Lucy Real Estate. The Group creates wide-ranging products, services and solutions for customers across 60 countries in the UK, Europe, Middle East, Africa, Asia and Latin America. Lucy Real Estate owns and manages a property portfolio with an annual rental income in excess of £10m per annum consisting of residential and commercial property assets. As one of Oxford's largest private landlords it has the enviable reputation of being progressive, ethical and professional with a high-quality property portfolio. It also includes Lucy Developments, a property development business building premium houses and apartments for sale in Oxfordshire and surrounding counties. This is a fantastic opportunity to join an established and well-funded business as part of an experienced and enthusiastic team. Key Accountabilities: Prepare tenancy documents as requested by Property Managers Produce the monthly rent review spreadsheet Arrange and facilitate monthly rent review meetings with Property Managers and the Estates Manager Complete all monthly rent review documentation following meetings and issue correspondence to relevant tenants Arrange and conduct Right to Rent checks for all new tenants, ensuring ongoing compliance for existing tenants Carry out referencing checks for prospective tenants Register new tenancy deposits in accordance with regulatory requirements Run and review management reports to identify and resolve any discrepancies Maintain and update all digital filing systems in line with departmental procedures Manage tenancy end administration, including removing deposit certificates from the TDS, updating rent and responsibility records on Manhattan, archiving tenant records, and removing Right to Rent documentation Monitor unpaid rents for commercial properties and follow up as required to ensure timely payment Run weekly property management reports and forward them to the Finance team Run reports to verify that deposits received are accurate and correctly aligned with the corresponding tenancy records. Producing data analysis support to the Estates Manager, including producing graphs, building spreadsheets, and preparing other analytical outputs as required. Carry out additional administrative duties as requested by the Estates Manager, supporting the smooth running of day to day operations. Skills and Experience: Strong organisational skills, with the ability to manage multiple priorities effectively Excellent attention to detail, demonstrating a positive, confident, and proactive approach to tasks Time management skills, with the ability to meet deadlines and manage recurring monthly processes (e.g. rent reviews and reporting) High level of IT proficiency, including property management systems and Microsoft Office applications Experience with document management and digital filing systems, ensuring accuracy and audit readiness Knowledge of relevant property legislation and compliance requirements, or a willingness to develop this knowledge Confidentiality and data protection awareness, particularly when handling tenant information and compliance documentation Ability to work independently, using initiative while also collaborating closely with managers A collaborative team player with strong interpersonal skills Adaptable and resilient, with the ability to respond effectively to changing demands About Us: Lucy Properties is a property owner and lettings & management business within Oxfordshire. With an increasing focus on sustainable living, we invest in and manage over 500 lettable units with over 650 tenants. One of Oxford's largest private landlords, our properties - including residential units, offices, car parks and agricultural land - are managed and maintained in-house, providing an extremely high-quality service to residential and commercial tenants alike.
Feb 23, 2026
Full time
Internal Job Title : Tenancy Coordinator Business : Lucy Real Estate Location : Oxford Job Reference No : 4436 Job Purpose : An exciting opportunity for an organised, motivated and enthusiastic individual to join our experienced team at Lucy Real Estate (LRE) as a Tenancy Coordinator. The role provides vital administrative support to the lettings function, working closely with the Property Managers and Estates Manager to ensure the efficient and compliant operation of the lettings process. Business Overview : Lucy Real Estate comprises Lucy Properties and Lucy Developments. Lucy Properties is a lettings & management business that invests in and manages 350 residential properties for over 850 tenants in Oxford, with in-house service and maintenance. Lucy Developments is a developer of high-end, sustainable homes for sale, with prime sites within a 90-minute commute time from Oxford. Job Context: The postholder will be responsible for a wide range of administrative duties, including tenancy administration, rent reviews, compliance checks, reporting, and financial checks. Accuracy, organisation, and the ability to manage multiple priorities are essential, as the role plays a key part in ensuring all lettings activities are carried out in a timely and professional manner. Job Dimensions: This role will be based at the Lucy Group headquarters in Jericho, Oxford and you will report to the LRE Estates Manager. You will be a key member of our small administrative team and will work closely with our Property Managers, finance, help desk and maintenance team. Lucy Group has operating businesses across multiple sectors: Lucy Controls, Lucy Electric and Lucy Real Estate. The Group creates wide-ranging products, services and solutions for customers across 60 countries in the UK, Europe, Middle East, Africa, Asia and Latin America. Lucy Real Estate owns and manages a property portfolio with an annual rental income in excess of £10m per annum consisting of residential and commercial property assets. As one of Oxford's largest private landlords it has the enviable reputation of being progressive, ethical and professional with a high-quality property portfolio. It also includes Lucy Developments, a property development business building premium houses and apartments for sale in Oxfordshire and surrounding counties. This is a fantastic opportunity to join an established and well-funded business as part of an experienced and enthusiastic team. Key Accountabilities: Prepare tenancy documents as requested by Property Managers Produce the monthly rent review spreadsheet Arrange and facilitate monthly rent review meetings with Property Managers and the Estates Manager Complete all monthly rent review documentation following meetings and issue correspondence to relevant tenants Arrange and conduct Right to Rent checks for all new tenants, ensuring ongoing compliance for existing tenants Carry out referencing checks for prospective tenants Register new tenancy deposits in accordance with regulatory requirements Run and review management reports to identify and resolve any discrepancies Maintain and update all digital filing systems in line with departmental procedures Manage tenancy end administration, including removing deposit certificates from the TDS, updating rent and responsibility records on Manhattan, archiving tenant records, and removing Right to Rent documentation Monitor unpaid rents for commercial properties and follow up as required to ensure timely payment Run weekly property management reports and forward them to the Finance team Run reports to verify that deposits received are accurate and correctly aligned with the corresponding tenancy records. Producing data analysis support to the Estates Manager, including producing graphs, building spreadsheets, and preparing other analytical outputs as required. Carry out additional administrative duties as requested by the Estates Manager, supporting the smooth running of day to day operations. Skills and Experience: Strong organisational skills, with the ability to manage multiple priorities effectively Excellent attention to detail, demonstrating a positive, confident, and proactive approach to tasks Time management skills, with the ability to meet deadlines and manage recurring monthly processes (e.g. rent reviews and reporting) High level of IT proficiency, including property management systems and Microsoft Office applications Experience with document management and digital filing systems, ensuring accuracy and audit readiness Knowledge of relevant property legislation and compliance requirements, or a willingness to develop this knowledge Confidentiality and data protection awareness, particularly when handling tenant information and compliance documentation Ability to work independently, using initiative while also collaborating closely with managers A collaborative team player with strong interpersonal skills Adaptable and resilient, with the ability to respond effectively to changing demands About Us: Lucy Properties is a property owner and lettings & management business within Oxfordshire. With an increasing focus on sustainable living, we invest in and manage over 500 lettable units with over 650 tenants. One of Oxford's largest private landlords, our properties - including residential units, offices, car parks and agricultural land - are managed and maintained in-house, providing an extremely high-quality service to residential and commercial tenants alike.
We haveanexcellentopportunitywhere you can put your outstanding customer service skillsin toaction. We are looking foraconfidentand experiencedcustomer service hero to join us as?aSenior CustomerService Advisor in our busy Service departmentat ourJLRDealerships inSouthampton. The Opportunity: As aSenior CustomerServiceAdvisoryouwillplay a key role in developing a strong relationship with our customers and take on anadditionallevel of responsibility with the completion of service processeswhilst acting as an ambassador for the Hendy brand and delivering world-class customer service. In this role you will: Be the main contact for our customers bringing their vehicles in for an MOT, repair or serviceanddeliver an exceptionalexperience; Lead the operations on the front desk, coaching Service Advisors andSpecialists; Delegate daily tasks accordinglyassistingthe Team Leader and/or ServiceManager; Ensurethe customer database is updated andaccurate;? Support the profitability of the service department by using trained and professional salestechniques;? Ensurecustomers are familiar with the variety of workshopservices;? Accurately recording vehiclefaults;? Liaisewith the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection ontime;? Obtain authority and payments for repairs. The Rewards: As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits: Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one. Bespoke induction and learning programme and comprehensive ongoing training throughout yourcareer; Enhanced family leavebenefit; LifeInsurance; Bupa Healthcare Cash Plan for you and yourfamily; Opportunity to join the company pensionscheme; 23 days holiday (plus bank holidays), increasing with length ofservice; Discounts on new vehicle, used vehicle, service and partspurchases; Variousperksand discounts with high street and online retailers and services. About You: You will have effective communication skills (verbal and written)in order toprofessionally interact with customers (face to face and over the phone);? Excellent organisationskills;? Able to manage your time effectively to prioritise your workload and meet tightdeadlines;? Self-motivated,energeticand enthusiastic.? A good standard of verbal and numericalreasoning;? Core skills in computing (essential), including web systems,emailand use of excel, with a keen eye fordetail;? Previousexperience in a target drivenrole; Experience with CDK (desirable but not essential); A full UK driving licence.? The Company: Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, allin an effort toachieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859. If youpossessthe necessary experience and skills and would like to be part of Hendy Groups success, selectApply Now. JBRP1_UKTJ
Feb 23, 2026
Full time
We haveanexcellentopportunitywhere you can put your outstanding customer service skillsin toaction. We are looking foraconfidentand experiencedcustomer service hero to join us as?aSenior CustomerService Advisor in our busy Service departmentat ourJLRDealerships inSouthampton. The Opportunity: As aSenior CustomerServiceAdvisoryouwillplay a key role in developing a strong relationship with our customers and take on anadditionallevel of responsibility with the completion of service processeswhilst acting as an ambassador for the Hendy brand and delivering world-class customer service. In this role you will: Be the main contact for our customers bringing their vehicles in for an MOT, repair or serviceanddeliver an exceptionalexperience; Lead the operations on the front desk, coaching Service Advisors andSpecialists; Delegate daily tasks accordinglyassistingthe Team Leader and/or ServiceManager; Ensurethe customer database is updated andaccurate;? Support the profitability of the service department by using trained and professional salestechniques;? Ensurecustomers are familiar with the variety of workshopservices;? Accurately recording vehiclefaults;? Liaisewith the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection ontime;? Obtain authority and payments for repairs. The Rewards: As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits: Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one. Bespoke induction and learning programme and comprehensive ongoing training throughout yourcareer; Enhanced family leavebenefit; LifeInsurance; Bupa Healthcare Cash Plan for you and yourfamily; Opportunity to join the company pensionscheme; 23 days holiday (plus bank holidays), increasing with length ofservice; Discounts on new vehicle, used vehicle, service and partspurchases; Variousperksand discounts with high street and online retailers and services. About You: You will have effective communication skills (verbal and written)in order toprofessionally interact with customers (face to face and over the phone);? Excellent organisationskills;? Able to manage your time effectively to prioritise your workload and meet tightdeadlines;? Self-motivated,energeticand enthusiastic.? A good standard of verbal and numericalreasoning;? Core skills in computing (essential), including web systems,emailand use of excel, with a keen eye fordetail;? Previousexperience in a target drivenrole; Experience with CDK (desirable but not essential); A full UK driving licence.? The Company: Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, allin an effort toachieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859. If youpossessthe necessary experience and skills and would like to be part of Hendy Groups success, selectApply Now. JBRP1_UKTJ
Facilities Manager page is loaded Facilities Managerremote type: Hybridlocations: Londontime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR100123 Time Type: Full time Working Pattern: Hybrid# Purpose of the Role AEGIS London are seeking an experienced Facilities Manager to join the business. In this key position you will be responsible for the day to day management of AEGIS London's office space to deliver a high quality and professional facilities management service. You will ensure the office remains secure, effective and fit for purpose on a day to day basis and that contractual compliance is achieved.# Duties and Accountabilities Responsibility for ensuring operational services are delivered to achieve value for money, statutory compliance and service requirements, which will involve interpreting a range of options and decision making. This includes: -Ensuring that the office is kept in good structural and decorative order and that lifecycle expenditure for refit and replacement of assets is managed effectively -Monitoring and coordinating all building maintenance, including liaison with building management -Overseeing all aspects of building security, in conjunction with building management -Ensuring effective facilities management using contracts and service level agreements (SLAs) -Overseeing the boxes at Lloyd's to ensure they deliver a suitable working environment for Underwriters -Responsibility for developing and implementing policies, procedures and processes associated with the delivery of facilities management ensuring full compliance with statutory requirements across all services with full audit trails and governance Overseeing the performance management of all facilities staff, both in-house and contracted, including line management of receptionists Oversight of Health and Safety, Fire and Fire Aid policies including responsibility for: -Risk Assessments -Compilation of incident information and record keeping -Fire Marshal and First Aid coordination -Work station assessments for all staff Assisting the Chief Operating Officer and Head of Operations in managing the Business Continuity Plan (where related to Facilities/ the Office), in particular ensuring that relevant business impact analysis is accurate and working with IT on communicating with staff in the event of an emergency Managing the corporate insurance policies and liaising with the appropriate executives to ensure adequate coverage Accountability for all aspects of business travel, including budgetary responsibility Organising suitable catering for in house events, liaising with the Executive Assistants/ Company Secretary Budgetary responsibility for all office related expenses, including rent, rates and service charges Planning and controlling the execution of floor changes, refurbishment and upgrade projects, installations and desk/team movements Overseeing stock control for all office supplies (furniture/stationery/kitchen goods/external catering) and responsibility for cleaning and maintenance schedules for equipment and office facilities# Skills, Knowledge and Experience The successful candidate will be/have: Previous experience of facilities management is essential Demonstrable knowledge and understanding of outsourcing agreements/third party service contracts Experience of overseeing Health and Safety (associated qualifications desirable) Experience of leading and managing a team Previous experience of managing front of house receptionist teams Strong negotiator with previous exposure to procurement would be advantageous Self-motivated and able to proactively manage workloads and any competing priorities Able to work with minimal supervision Excellent interpersonal skills and the ability to work with an array of stakeholders internally and externally High degree of planning and organisational skills will be needed to be successful in this position alongside the ability to meet and manage tight deadlines# AEGIS Values Fairness and respect We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect. Open and inclusiveWe act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information. AmbitiousWe have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals. Striving to be betterWe strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers' experience with us. Investing in people's potentialWe provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.It's important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on (0) or email As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential
Feb 23, 2026
Full time
Facilities Manager page is loaded Facilities Managerremote type: Hybridlocations: Londontime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR100123 Time Type: Full time Working Pattern: Hybrid# Purpose of the Role AEGIS London are seeking an experienced Facilities Manager to join the business. In this key position you will be responsible for the day to day management of AEGIS London's office space to deliver a high quality and professional facilities management service. You will ensure the office remains secure, effective and fit for purpose on a day to day basis and that contractual compliance is achieved.# Duties and Accountabilities Responsibility for ensuring operational services are delivered to achieve value for money, statutory compliance and service requirements, which will involve interpreting a range of options and decision making. This includes: -Ensuring that the office is kept in good structural and decorative order and that lifecycle expenditure for refit and replacement of assets is managed effectively -Monitoring and coordinating all building maintenance, including liaison with building management -Overseeing all aspects of building security, in conjunction with building management -Ensuring effective facilities management using contracts and service level agreements (SLAs) -Overseeing the boxes at Lloyd's to ensure they deliver a suitable working environment for Underwriters -Responsibility for developing and implementing policies, procedures and processes associated with the delivery of facilities management ensuring full compliance with statutory requirements across all services with full audit trails and governance Overseeing the performance management of all facilities staff, both in-house and contracted, including line management of receptionists Oversight of Health and Safety, Fire and Fire Aid policies including responsibility for: -Risk Assessments -Compilation of incident information and record keeping -Fire Marshal and First Aid coordination -Work station assessments for all staff Assisting the Chief Operating Officer and Head of Operations in managing the Business Continuity Plan (where related to Facilities/ the Office), in particular ensuring that relevant business impact analysis is accurate and working with IT on communicating with staff in the event of an emergency Managing the corporate insurance policies and liaising with the appropriate executives to ensure adequate coverage Accountability for all aspects of business travel, including budgetary responsibility Organising suitable catering for in house events, liaising with the Executive Assistants/ Company Secretary Budgetary responsibility for all office related expenses, including rent, rates and service charges Planning and controlling the execution of floor changes, refurbishment and upgrade projects, installations and desk/team movements Overseeing stock control for all office supplies (furniture/stationery/kitchen goods/external catering) and responsibility for cleaning and maintenance schedules for equipment and office facilities# Skills, Knowledge and Experience The successful candidate will be/have: Previous experience of facilities management is essential Demonstrable knowledge and understanding of outsourcing agreements/third party service contracts Experience of overseeing Health and Safety (associated qualifications desirable) Experience of leading and managing a team Previous experience of managing front of house receptionist teams Strong negotiator with previous exposure to procurement would be advantageous Self-motivated and able to proactively manage workloads and any competing priorities Able to work with minimal supervision Excellent interpersonal skills and the ability to work with an array of stakeholders internally and externally High degree of planning and organisational skills will be needed to be successful in this position alongside the ability to meet and manage tight deadlines# AEGIS Values Fairness and respect We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect. Open and inclusiveWe act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information. AmbitiousWe have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals. Striving to be betterWe strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers' experience with us. Investing in people's potentialWe provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.It's important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on (0) or email As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential
HIRE DESK COORDINATOR UXBRIDGE SALARY UP TO £40,000 DEPENDING ON EXPERIENCE Our client is a leading multi-disciplined construction and resource management group, operating across the UK and Ireland, and delivers innovative, safe and sustainable solutions to the most complex construction and resource management challenges. They are a market-leading, ambitious and inspirational organisation which continues to evolve and grow. This is possible because of their exceptional people and the continuing investment in them and their journeys with the company. Purpose Role Partnering with their supply chain to provide operational and administrative support to their site teams in relation to the on and off-hiring of plant and equipment. The purpose of this role is to ensure requisitions are processed accurately, within acceptable timescales and at the most economical cost to enable their sites to achieve project delivery targets. The primary goal for the Hire Desk Coordinators is to deliver an exceptional service to the sites, maintaining professional relationships with clients and supporting the wider hire desk team. Role & Responsibilities Plant and equipment requisitions are made via the COINS/ERP system and are allocated amongst the hire desk team for processing/converting to purchase orders. Responsibilities include; Process On/Off hire requests from site via the Coins system, from commencement to completion. Liaise with site personnel at all levels to understand their requirements and achieve desired outcomes. Liaise with our Supply Chain Partners to ensure the highest level of service is achieved. Follow procedural guidelines when placing orders, checking all documents before committing PO s. Accurate and timely recording and processing of supplier invoices onto COINS/ERP System. Investigate and resolve invoice queries. Support the Hire Desk Manager with other duties and responsibilities as required, including reports and analysis. Working with high volume data, adopting a right first-time' approach to entry. Process On/Off hire requests from site via the Coins system, from commencement to completion. Liaise with site personnel at all levels to understand their requirements and achieve desired outcomes. Liaise with our Supply Chain Partners to ensure the highest level of service is achieved. Follow procedural guidelines when placing orders, checking all documents before committing PO s. Accurate and timely recording and processing of supplier invoices onto COINS/ERP System. Investigate and resolve invoice queries. Support the Hire Desk Manager with other duties and responsibilities as required, including reports and analysis. Working with high volume data, adopting a right first-time' approach to entry. Skills & Experience Demonstrable experience within a procurement/purchasing/logistics/data entry/ or accounts role. Proficiency in Microsoft Office and COINS/ERP systems (preferred), with aptitude to learn new software and systems. Intermediate Excel skills (Inc. vlookups, pivot, identifying duplicate entries). Highly developed organisational and administrative skills - proven ability to meet tight deadlines, plan and prioritise workloads, and execute high-quality, timely services. Strong relationship-building skills and the ability to effectively support internal and external customers/stakeholders/suppliers. Excellent verbal and written communication skills, at all levels. Problem solving - confidently identifies and articulates problems, presenting effective solutions and setting clear expectations and defined outcomes for self and others. Experience of working within Engineering, Manufacturing or Construction would be advantageous. Attributes Methodical, analytical and detail-orientated - works well in time-pressured situations with high level of accuracy. Completer-finisher mentality: Displays strong sense of integrity and accountability. Responds positively and readily adapts to an evolving work environment, remaining confident and calm under pressure. Anticipates problems and creates plans to avoid them. Demonstrates motivation to improve processes. Collaborative seeks connection with others to arrive at solutions and gain insights through building. positive relationships within a multi-disciplinary team. Should this excellent Hire Desk Coordinator role be of interest to you, please submit your CV to Anna Maguire. Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities.
Feb 23, 2026
Full time
HIRE DESK COORDINATOR UXBRIDGE SALARY UP TO £40,000 DEPENDING ON EXPERIENCE Our client is a leading multi-disciplined construction and resource management group, operating across the UK and Ireland, and delivers innovative, safe and sustainable solutions to the most complex construction and resource management challenges. They are a market-leading, ambitious and inspirational organisation which continues to evolve and grow. This is possible because of their exceptional people and the continuing investment in them and their journeys with the company. Purpose Role Partnering with their supply chain to provide operational and administrative support to their site teams in relation to the on and off-hiring of plant and equipment. The purpose of this role is to ensure requisitions are processed accurately, within acceptable timescales and at the most economical cost to enable their sites to achieve project delivery targets. The primary goal for the Hire Desk Coordinators is to deliver an exceptional service to the sites, maintaining professional relationships with clients and supporting the wider hire desk team. Role & Responsibilities Plant and equipment requisitions are made via the COINS/ERP system and are allocated amongst the hire desk team for processing/converting to purchase orders. Responsibilities include; Process On/Off hire requests from site via the Coins system, from commencement to completion. Liaise with site personnel at all levels to understand their requirements and achieve desired outcomes. Liaise with our Supply Chain Partners to ensure the highest level of service is achieved. Follow procedural guidelines when placing orders, checking all documents before committing PO s. Accurate and timely recording and processing of supplier invoices onto COINS/ERP System. Investigate and resolve invoice queries. Support the Hire Desk Manager with other duties and responsibilities as required, including reports and analysis. Working with high volume data, adopting a right first-time' approach to entry. Process On/Off hire requests from site via the Coins system, from commencement to completion. Liaise with site personnel at all levels to understand their requirements and achieve desired outcomes. Liaise with our Supply Chain Partners to ensure the highest level of service is achieved. Follow procedural guidelines when placing orders, checking all documents before committing PO s. Accurate and timely recording and processing of supplier invoices onto COINS/ERP System. Investigate and resolve invoice queries. Support the Hire Desk Manager with other duties and responsibilities as required, including reports and analysis. Working with high volume data, adopting a right first-time' approach to entry. Skills & Experience Demonstrable experience within a procurement/purchasing/logistics/data entry/ or accounts role. Proficiency in Microsoft Office and COINS/ERP systems (preferred), with aptitude to learn new software and systems. Intermediate Excel skills (Inc. vlookups, pivot, identifying duplicate entries). Highly developed organisational and administrative skills - proven ability to meet tight deadlines, plan and prioritise workloads, and execute high-quality, timely services. Strong relationship-building skills and the ability to effectively support internal and external customers/stakeholders/suppliers. Excellent verbal and written communication skills, at all levels. Problem solving - confidently identifies and articulates problems, presenting effective solutions and setting clear expectations and defined outcomes for self and others. Experience of working within Engineering, Manufacturing or Construction would be advantageous. Attributes Methodical, analytical and detail-orientated - works well in time-pressured situations with high level of accuracy. Completer-finisher mentality: Displays strong sense of integrity and accountability. Responds positively and readily adapts to an evolving work environment, remaining confident and calm under pressure. Anticipates problems and creates plans to avoid them. Demonstrates motivation to improve processes. Collaborative seeks connection with others to arrive at solutions and gain insights through building. positive relationships within a multi-disciplinary team. Should this excellent Hire Desk Coordinator role be of interest to you, please submit your CV to Anna Maguire. Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities.
Mersey and West Lancashire Teaching Hospitals NHS Trust Logistics and Porter Manager The closing date is 28 February 2026 An exciting opportunity has arisen for a Logistics and Porter Manager to join our Estates and Facilitates Team here at Ormskirk Hospital. Main duties of the job To deliver a logistics service across the Trust which includes Transport, Stores, and Portering, within the resources allocated. To be responsible for the management of logistics and portering staff and implementing training as required which meet legislative requirements. The post holder is directly responsible for maintaining and auditing information, producing and monitoring all procedures and standards necessary to deliver the operational service. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme. Job responsibilities General Management To ensure all activities within area of responsibility comply with all current legislation, and Trust policies and procedures. Develop and implement policies, procedures and any other associated documentation that support and develop the service, and the wider Trust. To develop and implement communication systems and links with all users, and support providers of the services within area of responsibility, including, but not limited to, patients, visitors, Trust staff, external agencies, suppliers and contractors. To develop, manage and deliver the day to day Logistical and Portering operation within the Trust. Act as contract manager for outsourced services where applicable. Represent the service and or the Trust on Logistical and Portering operations at committees, meetings, groups, forums as required. Ensure that equipment requirements are identified and allocated to the correct disciplines and emergency response teams are maintained. Provide advice and guidance on specialised procedures and involvement in ensuring the resilience of the organisation is maintained. Ensure timely response to all in-phase incidents, investigating as necessary and disseminating outcomes to staff. Line Management/Supervisory Responsibilities To manage operational planning and ensure the effectiveness of all staff within areas of responsibility in line with current policies and procedures including but not limited to workforce planning, recruitment, time sheets, absence management, rotas, PDRs, training and development within all staffing levels, mentoring, and discipline. To manage and develop effective communication channels to and from staff including but not limited to dissemination of Trust information and feedback from staff on issues that affect them. To implement approved business continuity plans in the event of staff shortages. Ensure all staff under role responsibility receive regular personal development reviews Manage staff rotas to ensure effective use of resource and meet service requirements. Manage sickness absence as per Trust policy. Manage disciplinary and Grievance matters in line with Trust Policy and procedure. To ensure all activities within area of responsibility are managed and operated in line with current H&S legislation, legislative requirements and Trust policies and procedures. To develop and maintain service-related risk information on the Trust intranet, other Trust computer software systems (e.g. In Phase), and or shared drives, including but not limited to management of complaints, incidents and risks. To carry out risk, manual handling and COSHH assessments for all activities within area of responsibility. To provide assistance to managers across the Trust in developing and testing resilience measures where there is Logistical or Portering involvement. Financial Management & Physical Resources To manage budgets within areas of responsibility and ensure that expenditure is controlled within the budgets, reporting any anomalies to line manager. To monitor expenditure and ensure timely identification of budget variances, taking appropriate action to ratify such discrepancies. Authorise expenditure in line with standing financial instructions Includes responsibility for raising orders and all associated documentation (e.g. checking invoices, managing and record keeping of any statutory paperwork). Ensure equipment requirements are identified and allocated, within budgetary constraints. Administrative Responsibilities Identify, develop, analyse and produce a range of statistical information, using specialised software programmes and standard office software (MS Excel, Word, PowerPoint etc.), and to communicate findings to key stakeholders. Develop and maintain service-related databases to plan and develop the service. To complete any external or internal returns relating to area of responsibility. (E.g. ERIC returns) To act as Information Asset Administrator for software systems managed by the services within area of responsibility. To provide advice to a range of users, both internally and externally to the Trust, on Logistical and Portering matters. Learning & Development Influence the development and provision of training in relation to relevant services Maintain knowledge of the latest NHS polices and specific guidance. To ensure all departments are compliant with mandatory training. Person Specification Qualifications Management qualification to degree level or equivalent knowledge and relevant experience Hold a Vehicle Operator Licence Hold a Driving Licence for vehicles up to and including Medium sized vehicles and trailer (e.g. C1 and C1E) Knowledge & Experience Knowledge and Experience that has included Logistics, stores and Portering, management of that workforce including recruitment, time sheets, absence management, training and development, mentoring, and discipline. Experience of developing and implementing policies and procedures. Knowledge and Experience of risk management, in particular risk, COSHH and manual handling assessments Experience of information management including identifying, developing, analysing and producing a range of statistical information. Experience of managing budgets Experience of working in the NHS environment Skills Excellent communication skills dealing with a large and diverse range of services. Proven ability to achieve targets and objectives within a demanding environment against challenging deadlines. Well-developed leadership and motivation skills to facilitate working within and leading a large team Ability to work on own initiative and organize own and others workload Ability to train and motivate workforce and to lead on change Ability to use word processing, spread sheets and presentation software to a high level. Other Sitting at a desk for significant periods of the working day. Significant periods of walking. Able to regularly identify, develop, analyse and produce a range of reports. Able to deal with sudden and often unexpected, tight and/or conflicting timescales Able to deal with conflicting work pressures. Able to deal with sensitive / upsetting situations involving both patients and staff. Ability to work across multiple sites Management of services that are 24/7 Occasional driving duties to cover staff shortages. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Feb 23, 2026
Full time
Mersey and West Lancashire Teaching Hospitals NHS Trust Logistics and Porter Manager The closing date is 28 February 2026 An exciting opportunity has arisen for a Logistics and Porter Manager to join our Estates and Facilitates Team here at Ormskirk Hospital. Main duties of the job To deliver a logistics service across the Trust which includes Transport, Stores, and Portering, within the resources allocated. To be responsible for the management of logistics and portering staff and implementing training as required which meet legislative requirements. The post holder is directly responsible for maintaining and auditing information, producing and monitoring all procedures and standards necessary to deliver the operational service. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme. Job responsibilities General Management To ensure all activities within area of responsibility comply with all current legislation, and Trust policies and procedures. Develop and implement policies, procedures and any other associated documentation that support and develop the service, and the wider Trust. To develop and implement communication systems and links with all users, and support providers of the services within area of responsibility, including, but not limited to, patients, visitors, Trust staff, external agencies, suppliers and contractors. To develop, manage and deliver the day to day Logistical and Portering operation within the Trust. Act as contract manager for outsourced services where applicable. Represent the service and or the Trust on Logistical and Portering operations at committees, meetings, groups, forums as required. Ensure that equipment requirements are identified and allocated to the correct disciplines and emergency response teams are maintained. Provide advice and guidance on specialised procedures and involvement in ensuring the resilience of the organisation is maintained. Ensure timely response to all in-phase incidents, investigating as necessary and disseminating outcomes to staff. Line Management/Supervisory Responsibilities To manage operational planning and ensure the effectiveness of all staff within areas of responsibility in line with current policies and procedures including but not limited to workforce planning, recruitment, time sheets, absence management, rotas, PDRs, training and development within all staffing levels, mentoring, and discipline. To manage and develop effective communication channels to and from staff including but not limited to dissemination of Trust information and feedback from staff on issues that affect them. To implement approved business continuity plans in the event of staff shortages. Ensure all staff under role responsibility receive regular personal development reviews Manage staff rotas to ensure effective use of resource and meet service requirements. Manage sickness absence as per Trust policy. Manage disciplinary and Grievance matters in line with Trust Policy and procedure. To ensure all activities within area of responsibility are managed and operated in line with current H&S legislation, legislative requirements and Trust policies and procedures. To develop and maintain service-related risk information on the Trust intranet, other Trust computer software systems (e.g. In Phase), and or shared drives, including but not limited to management of complaints, incidents and risks. To carry out risk, manual handling and COSHH assessments for all activities within area of responsibility. To provide assistance to managers across the Trust in developing and testing resilience measures where there is Logistical or Portering involvement. Financial Management & Physical Resources To manage budgets within areas of responsibility and ensure that expenditure is controlled within the budgets, reporting any anomalies to line manager. To monitor expenditure and ensure timely identification of budget variances, taking appropriate action to ratify such discrepancies. Authorise expenditure in line with standing financial instructions Includes responsibility for raising orders and all associated documentation (e.g. checking invoices, managing and record keeping of any statutory paperwork). Ensure equipment requirements are identified and allocated, within budgetary constraints. Administrative Responsibilities Identify, develop, analyse and produce a range of statistical information, using specialised software programmes and standard office software (MS Excel, Word, PowerPoint etc.), and to communicate findings to key stakeholders. Develop and maintain service-related databases to plan and develop the service. To complete any external or internal returns relating to area of responsibility. (E.g. ERIC returns) To act as Information Asset Administrator for software systems managed by the services within area of responsibility. To provide advice to a range of users, both internally and externally to the Trust, on Logistical and Portering matters. Learning & Development Influence the development and provision of training in relation to relevant services Maintain knowledge of the latest NHS polices and specific guidance. To ensure all departments are compliant with mandatory training. Person Specification Qualifications Management qualification to degree level or equivalent knowledge and relevant experience Hold a Vehicle Operator Licence Hold a Driving Licence for vehicles up to and including Medium sized vehicles and trailer (e.g. C1 and C1E) Knowledge & Experience Knowledge and Experience that has included Logistics, stores and Portering, management of that workforce including recruitment, time sheets, absence management, training and development, mentoring, and discipline. Experience of developing and implementing policies and procedures. Knowledge and Experience of risk management, in particular risk, COSHH and manual handling assessments Experience of information management including identifying, developing, analysing and producing a range of statistical information. Experience of managing budgets Experience of working in the NHS environment Skills Excellent communication skills dealing with a large and diverse range of services. Proven ability to achieve targets and objectives within a demanding environment against challenging deadlines. Well-developed leadership and motivation skills to facilitate working within and leading a large team Ability to work on own initiative and organize own and others workload Ability to train and motivate workforce and to lead on change Ability to use word processing, spread sheets and presentation software to a high level. Other Sitting at a desk for significant periods of the working day. Significant periods of walking. Able to regularly identify, develop, analyse and produce a range of reports. Able to deal with sudden and often unexpected, tight and/or conflicting timescales Able to deal with conflicting work pressures. Able to deal with sensitive / upsetting situations involving both patients and staff. Ability to work across multiple sites Management of services that are 24/7 Occasional driving duties to cover staff shortages. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Job Title: Senior Finance Analyst - Functional Business Partnering Function: Finance Duration: Permanent Hours: Full time 37 hrs Location(s): Harlow or Glenrothes/Hybrid with 1 or 2 days a week on site. Security Clearance Requirements: SC Eligible Raytheon UK At Raytheon UK, we take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence. Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world. About the Role: A key role reporting to the Senior Finance Manager - Operations to deliver business advice and coordinated management of functions, capital and opex investment. It will directly impact the profitability and competitiveness of the organisation and cuts across all functions and business, offering a wide exposure to senior leaders on both tactical and strategic issues. Responsibilities: Functional Business Partnering: Build trusted Business Partnering relationships with senior leaders across multiple functions. Lead functional headcount, utilisation, and overhead forecasting for IBP, LRP, AOP, and monthly cycles. Standardise and improve forecasting and reporting processes across the organisation. Own functional plans and forecasts, driving delivery against annual targets and identifying cost-optimisation opportunities. Prepare and support monthly SLT Rates Review Boards. Strengthen alignment between functions and the business by embedding tactical workload forecasting. Develop and maintain dashboards, metrics, SLAs, and service catalogues to enhance performance. Act as a key link between PM, BD, and Operations teams to support Manufacturing planning. Support the creation of zero-based budgets and improved finance governance processes. Provide inputs to rate-related Risks & Opportunities and support restructuring and cost-optimisation initiatives. Support the implementation of new Finance systems and related processes Capex & Change: Support consolidated capital and change forecasts, ensuring delivery against annual financial plans. Maximise ROI by tracking benefits and performance of capex and change projects. Contribute to UK asset capitalisation and depreciation forecasts. Develop business cases and produce ARs (Capex, Change, M&S) with supporting analysis. Support monthly SLT Investment Review Boards with clear AR performance reporting. Support prioritisation for AOP and LRP cycles. Provide insights for SLT reviews of major capex and change initiatives. Input into the Investment Risk & Opportunities register. Candidate Requirements: Essential Skills: University degree or equivalent. Part-qualified CIMA / ACCA / ACA (ideally completed management level). 3+ years' experience in finance roles. Strong presentation skills with the ability to distil detailed data into high-level insights for senior audiences. Ability to manage multiple priorities under pressure with an agile, solutions-focused mindset. Strong planning skills and experience working collaboratively within teams. Excellent verbal and written communication skills, including explaining financial concepts to non-finance stakeholders Strong communicator and networker with experience building relationships with senior and external stakeholders. Proven ability to solve problems and deliver effective outcomes. Strong analytical and strategic thinking capabilities. Strong systems skills, including SAP and Microsoft Office. Desirable Skills: Experience working in a programme environment and an understanding of long-term contract accounting. Experience negotiating and influencing effectively. Creative and entrepreneurial mindset, contributing innovative solutions that drive business value. Experience working in a matrix organisation. Understanding of project reporting methodologies, including EACs and EVMS. Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary) 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year. JBRP1_UKTJ
Feb 23, 2026
Full time
Job Title: Senior Finance Analyst - Functional Business Partnering Function: Finance Duration: Permanent Hours: Full time 37 hrs Location(s): Harlow or Glenrothes/Hybrid with 1 or 2 days a week on site. Security Clearance Requirements: SC Eligible Raytheon UK At Raytheon UK, we take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence. Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world. About the Role: A key role reporting to the Senior Finance Manager - Operations to deliver business advice and coordinated management of functions, capital and opex investment. It will directly impact the profitability and competitiveness of the organisation and cuts across all functions and business, offering a wide exposure to senior leaders on both tactical and strategic issues. Responsibilities: Functional Business Partnering: Build trusted Business Partnering relationships with senior leaders across multiple functions. Lead functional headcount, utilisation, and overhead forecasting for IBP, LRP, AOP, and monthly cycles. Standardise and improve forecasting and reporting processes across the organisation. Own functional plans and forecasts, driving delivery against annual targets and identifying cost-optimisation opportunities. Prepare and support monthly SLT Rates Review Boards. Strengthen alignment between functions and the business by embedding tactical workload forecasting. Develop and maintain dashboards, metrics, SLAs, and service catalogues to enhance performance. Act as a key link between PM, BD, and Operations teams to support Manufacturing planning. Support the creation of zero-based budgets and improved finance governance processes. Provide inputs to rate-related Risks & Opportunities and support restructuring and cost-optimisation initiatives. Support the implementation of new Finance systems and related processes Capex & Change: Support consolidated capital and change forecasts, ensuring delivery against annual financial plans. Maximise ROI by tracking benefits and performance of capex and change projects. Contribute to UK asset capitalisation and depreciation forecasts. Develop business cases and produce ARs (Capex, Change, M&S) with supporting analysis. Support monthly SLT Investment Review Boards with clear AR performance reporting. Support prioritisation for AOP and LRP cycles. Provide insights for SLT reviews of major capex and change initiatives. Input into the Investment Risk & Opportunities register. Candidate Requirements: Essential Skills: University degree or equivalent. Part-qualified CIMA / ACCA / ACA (ideally completed management level). 3+ years' experience in finance roles. Strong presentation skills with the ability to distil detailed data into high-level insights for senior audiences. Ability to manage multiple priorities under pressure with an agile, solutions-focused mindset. Strong planning skills and experience working collaboratively within teams. Excellent verbal and written communication skills, including explaining financial concepts to non-finance stakeholders Strong communicator and networker with experience building relationships with senior and external stakeholders. Proven ability to solve problems and deliver effective outcomes. Strong analytical and strategic thinking capabilities. Strong systems skills, including SAP and Microsoft Office. Desirable Skills: Experience working in a programme environment and an understanding of long-term contract accounting. Experience negotiating and influencing effectively. Creative and entrepreneurial mindset, contributing innovative solutions that drive business value. Experience working in a matrix organisation. Understanding of project reporting methodologies, including EACs and EVMS. Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary) 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year. JBRP1_UKTJ
Suade's success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service. You will use your experience working in the SaaS environment and you will closely work with our account managers and delivery teams to ensure not only that our clients receive proper answers to their queries, but also that our product is in line with their expectations. Suade is delighted to be an equal opportunity employer. We have a diverse team with great values. All qualified applicants will receive consideration for employment without bias. Job Summary The Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers. You will be the first point of contact for all issues and will work closely with our engineering and product teams to ensure customer satisfaction. Responsibilities Be the first line of contact with our clients, solving their information queries and providing workarounds when necessary. Provide clear and concise explanations to customers, ensuring they understand the issue and resolution steps. Escalate unresolved issues to higher-level support or development teams, providing detailed documentation of the issue and troubleshooting steps taken. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution. Empathise with our clients and see the system from their perspective to find long-term solutions rather than short-term wins. Maintain accurate records of customer interactions and support activities in our ticketing system Create and update support documentation, FAQs and knowledge base articles to assist customers in resolving common issues independently. Work closely with other support engineers and cross-functional teams to share knowledge and best practices. Participate in regular team meetings and training sessions to stay updated on product changes and improvements. Contribute to a positive and collaborative team environment. Qualifications Basic understanding of financial products (Securities, Derivatives, etc.) and the ability to communicate technical information to non-technical staff in a way that is easy to understand. Basic knowledge of excel (formulas, pivot-tables). Highly organized, the capacity to multitask and work within short time constraints. Quick learner, self-motivated, detailed-oriented, and able to work with minimal supervision. Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams. Preferred Requirements Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Previous experience working with engineering teams. Familiarity with at least one of the reporting requirements: COREP/FINREP/LIQUIDITY/IFR/MAS610. Basic knowledge of Python and SQL. Benefits 25 days holiday + Bank Holidays Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like! Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis. Company Pension Maternity leave and extraordinary paternity leave Flexible working hours Company laptop Work from home budget/homeset up: £500 for new starters £500 annual training/development subsidy Perkbox
Feb 22, 2026
Full time
Suade's success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service. You will use your experience working in the SaaS environment and you will closely work with our account managers and delivery teams to ensure not only that our clients receive proper answers to their queries, but also that our product is in line with their expectations. Suade is delighted to be an equal opportunity employer. We have a diverse team with great values. All qualified applicants will receive consideration for employment without bias. Job Summary The Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers. You will be the first point of contact for all issues and will work closely with our engineering and product teams to ensure customer satisfaction. Responsibilities Be the first line of contact with our clients, solving their information queries and providing workarounds when necessary. Provide clear and concise explanations to customers, ensuring they understand the issue and resolution steps. Escalate unresolved issues to higher-level support or development teams, providing detailed documentation of the issue and troubleshooting steps taken. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution. Empathise with our clients and see the system from their perspective to find long-term solutions rather than short-term wins. Maintain accurate records of customer interactions and support activities in our ticketing system Create and update support documentation, FAQs and knowledge base articles to assist customers in resolving common issues independently. Work closely with other support engineers and cross-functional teams to share knowledge and best practices. Participate in regular team meetings and training sessions to stay updated on product changes and improvements. Contribute to a positive and collaborative team environment. Qualifications Basic understanding of financial products (Securities, Derivatives, etc.) and the ability to communicate technical information to non-technical staff in a way that is easy to understand. Basic knowledge of excel (formulas, pivot-tables). Highly organized, the capacity to multitask and work within short time constraints. Quick learner, self-motivated, detailed-oriented, and able to work with minimal supervision. Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams. Preferred Requirements Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Previous experience working with engineering teams. Familiarity with at least one of the reporting requirements: COREP/FINREP/LIQUIDITY/IFR/MAS610. Basic knowledge of Python and SQL. Benefits 25 days holiday + Bank Holidays Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like! Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis. Company Pension Maternity leave and extraordinary paternity leave Flexible working hours Company laptop Work from home budget/homeset up: £500 for new starters £500 annual training/development subsidy Perkbox
Security Service Manager (Operations Manager/ Contracts Manager) NACOSS Fire and Security company are offering £45 - £60k + Tax Free Car/ Tesla + Exc benefits + Quality Company near Swanley, Kent to manage 3 admins and engineers Apply if managed Intruder Alarm Security Service Engineers (NSI/ SSAIB, etc) OVERVIEW of Security Systems Service Managers role To manage service engineers stock and level click apply for full job details
Feb 21, 2026
Full time
Security Service Manager (Operations Manager/ Contracts Manager) NACOSS Fire and Security company are offering £45 - £60k + Tax Free Car/ Tesla + Exc benefits + Quality Company near Swanley, Kent to manage 3 admins and engineers Apply if managed Intruder Alarm Security Service Engineers (NSI/ SSAIB, etc) OVERVIEW of Security Systems Service Managers role To manage service engineers stock and level click apply for full job details
HAMILTON ROWE RECRUITMENT SERVICES LTD
City, London
Assistant Property Manager Central London Up to £45,000 per annum Monday to Friday, 9:00am 5:30pm Role Overview: This role supports the day-to-day management of a high-profile, mixed-use estate within a dynamic urban environment. As an Assistant Property Manager, you will act as a key point of contact for occupiers and service partners, helping to ensure the estate is welcoming, safe, compliant, and professionally managed. You will work closely with the Property Manager to deliver excellent customer service, maintain strong stakeholder relationships, and support the smooth operation of property management activities. The role combines administrative rigour with hands-on engagement across compliance, ESG, finance, and occupier liaison. Key Responsibilities: Customer Service & Stakeholder Engagement: Act as a professional ambassador for the estate, demonstrating high standards of conduct and service at all times Build and maintain strong working relationships with occupiers, service partners, and internal teams Serve as a primary point of contact for property-related queries when the Property Manager is unavailable Support clear, consistent communication with occupiers regarding building matters and operational updates Property Operations & Administration: Provide day-to-day support to the Property Manager across all aspects of property management Ensure property records, systems, and databases are accurately maintained and kept up to date Take meeting minutes, track actions, and ensure follow-ups are completed within agreed timescales Ensure occupier handbooks, processes, and procedures are current and adhered to Compliance & Risk Management: Maintain compliance documentation and monitor statutory inspections and audits Schedule inspections and ensure follow-up actions are completed within required timeframes Monitor compliance and service performance systems to ensure standards are met Support contractor management, including escorting contractors, auditors, and insurers as required Monitor permits to work, ensuring permits are approved, closed, or rejected appropriately Financial & Commercial Support: Assist with service charge administration, including purchase order creation, invoice processing, and budget tracking Support regular reviews of service charge expenditure and cost control Develop an understanding of service charge budgeting and financial reporting Sustainability & ESG: Support the delivery of environmental, social, and governance (ESG) initiatives across the estate Promote sustainability objectives with occupiers and service partners Assist in embedding ESG principles into operational activities Systems & Helpdesk Oversight: Monitor the helpdesk daily to ensure service requests are actioned and occupiers kept informed Track work progress and follow up on outstanding issues to ensure timely resolution Team Support & Development: Assist with onboarding and induction of new team members Participate in training and professional development opportunities Work collaboratively within the wider estate management team Skills, Knowledge & Experience: Essential: Understanding of commercial property management principles Proven customer service experience in a property or facilities-related environment Strong administrative skills with high attention to detail Confident communicator with excellent interpersonal and written skills Proactive, positive attitude with a willingness to learn and develop Desirable: Experience supporting contract or contractor management Knowledge of service charge processes and budgeting Familiarity with RICS guidance on service charges Experience with permits to work, occupier fit-outs, and landlord works Interest in sustainability and ESG initiatives Basic knowledge of building services, maintenance, and statutory compliance IOSH Managing Safely or NEBOSH General Certificate Technical Skills: High proficiency in Microsoft Office 365 (Outlook, Teams, Excel, Word, SharePoint, OneDrive) Personal Attributes: Professional and measured approach Strong work ethic with the ability to work independently and collaboratively Organised, adaptable, and solutions-focused Committed to delivering high standards of service
Feb 21, 2026
Full time
Assistant Property Manager Central London Up to £45,000 per annum Monday to Friday, 9:00am 5:30pm Role Overview: This role supports the day-to-day management of a high-profile, mixed-use estate within a dynamic urban environment. As an Assistant Property Manager, you will act as a key point of contact for occupiers and service partners, helping to ensure the estate is welcoming, safe, compliant, and professionally managed. You will work closely with the Property Manager to deliver excellent customer service, maintain strong stakeholder relationships, and support the smooth operation of property management activities. The role combines administrative rigour with hands-on engagement across compliance, ESG, finance, and occupier liaison. Key Responsibilities: Customer Service & Stakeholder Engagement: Act as a professional ambassador for the estate, demonstrating high standards of conduct and service at all times Build and maintain strong working relationships with occupiers, service partners, and internal teams Serve as a primary point of contact for property-related queries when the Property Manager is unavailable Support clear, consistent communication with occupiers regarding building matters and operational updates Property Operations & Administration: Provide day-to-day support to the Property Manager across all aspects of property management Ensure property records, systems, and databases are accurately maintained and kept up to date Take meeting minutes, track actions, and ensure follow-ups are completed within agreed timescales Ensure occupier handbooks, processes, and procedures are current and adhered to Compliance & Risk Management: Maintain compliance documentation and monitor statutory inspections and audits Schedule inspections and ensure follow-up actions are completed within required timeframes Monitor compliance and service performance systems to ensure standards are met Support contractor management, including escorting contractors, auditors, and insurers as required Monitor permits to work, ensuring permits are approved, closed, or rejected appropriately Financial & Commercial Support: Assist with service charge administration, including purchase order creation, invoice processing, and budget tracking Support regular reviews of service charge expenditure and cost control Develop an understanding of service charge budgeting and financial reporting Sustainability & ESG: Support the delivery of environmental, social, and governance (ESG) initiatives across the estate Promote sustainability objectives with occupiers and service partners Assist in embedding ESG principles into operational activities Systems & Helpdesk Oversight: Monitor the helpdesk daily to ensure service requests are actioned and occupiers kept informed Track work progress and follow up on outstanding issues to ensure timely resolution Team Support & Development: Assist with onboarding and induction of new team members Participate in training and professional development opportunities Work collaboratively within the wider estate management team Skills, Knowledge & Experience: Essential: Understanding of commercial property management principles Proven customer service experience in a property or facilities-related environment Strong administrative skills with high attention to detail Confident communicator with excellent interpersonal and written skills Proactive, positive attitude with a willingness to learn and develop Desirable: Experience supporting contract or contractor management Knowledge of service charge processes and budgeting Familiarity with RICS guidance on service charges Experience with permits to work, occupier fit-outs, and landlord works Interest in sustainability and ESG initiatives Basic knowledge of building services, maintenance, and statutory compliance IOSH Managing Safely or NEBOSH General Certificate Technical Skills: High proficiency in Microsoft Office 365 (Outlook, Teams, Excel, Word, SharePoint, OneDrive) Personal Attributes: Professional and measured approach Strong work ethic with the ability to work independently and collaboratively Organised, adaptable, and solutions-focused Committed to delivering high standards of service
Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives click apply for full job details
Feb 21, 2026
Full time
Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives click apply for full job details
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2-3k) Hours: 37.5 hours per week The Role Our client is looking for an experienced Systems Engineer with a keen interest in building technical solutions to help them deliver outstanding service to their customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience 5+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN/LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g., MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016/2019/2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Ongoing training and support Pension Scheme Private Medical Insurance including dental Ongoing training and support Fresh fruit, the occasional pizza and a posh coffee machine! About Them Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within their company for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Feb 21, 2026
Full time
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2-3k) Hours: 37.5 hours per week The Role Our client is looking for an experienced Systems Engineer with a keen interest in building technical solutions to help them deliver outstanding service to their customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience 5+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN/LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g., MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016/2019/2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Ongoing training and support Pension Scheme Private Medical Insurance including dental Ongoing training and support Fresh fruit, the occasional pizza and a posh coffee machine! About Them Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within their company for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Organization: Mental Health Association of Rochester/Monroe County Posting Start: 2026-02-18 Job Title: Vice President of Programs & Quality Posting End: 2026-04-30 A Brief Job Description: JOB DESCRIPTION Job Title: Vice President of Programs & Quality FLSA Classification: Exempt Department: Administration Reports To: President/CEO Job Summary: The Vice President of Programs & Quality partners with the President/CEO, the Executive Team, and Program Directors to execute effective program and quality improvement strategies to meet the needs of individuals, families and communities served. These communities include Monroe, Livingston, and Ontario Counties. Responsibilities include oversight and management of all programs and services; leadership/supervision/mentorship; community partnerships; quality assurance and compliance for programs and services; and performs duties of the President/CEO in their absence. Essential Job Duties and Responsibilities: (Additional duties may be assigned) Program Oversight and Management Develops and implements new programs and services that align with agency mission, vision, and strategic plan. Partners with Program Directors to ensure existing programs meet or exceed financial, operational, quality and contract goals/outcomes. Ensures that programs and services are accessible to those in need. Develops budgets and monitors financial expenditures against budgetary plan for all programs and services. Makes financial corrections/decisions as necessary. Provides oversight of all billing related operations including contract management with insurance companies, supervision of staff, documentation processes, quality assurance and billing for services. Provides consistent leadership, supervision and mentoring to staff assigned. Partners with leaders to address any performance issues and fosters opportunities for professional development. Fosters a work environment that embraces diversity, inclusion, trauma-informed services so that staff have support, information, and resources to adequately perform their roles and responsibilities. Represents the agency at community meetings and in partnerships that support and promote the programs and services of the organization. Coordinates grant writing and BID proposals as necessary for the agency's programming and services. Coordinates with clients, customers, volunteers and/or other stakeholders to ensure that programs meet the needs of communities served. Quality Assurance and Compliance Assist with developing and implementing agency policy and procedures that meet compliance with federal/state/local laws and best practices in relation to operations identified in this job description. Collaborates with program directors to ensure all mandatory training is completed on time. Collaborates with program directors to ensure incidents are reported and recommendations to prevent further incidents are implemented. Collaborates with program directors to ensure that outcome measures are appropriate, that data is being collected and reporting is completed as required. Serves as a point of contact with EMR vendor to ensure data is accurately captured to reflect the work conducted and that reports meet regulatory and funder expectations. Reviews data reports with agency staff and leads continuous quality improvement initiatives based on the review of these reports. Other Schedules meetings and appointments (both in person and virtually) as needed. Ensures all attendees have communication regarding meeting location, etc. Documents and distributes accurate notes from meetings in a timely manner. Attends meetings as assigned. Services as liaison for BOD Program Committee Performs duties in the absence of the President/CEO or Program Director. Supervisory Responsibilities: Program Directors, Community Navigator, other positions as assigned. Requirements: Education and Experience: Master's degree in human services or health management. Qualified Health Professional required. 2-5 years of experience working for a not-for-profit Equipment, Machines and Software Used: Ability to operate various office equipment including computer, printer, telephone, fax machine, photocopier, scanner, and calculator. Computer Software: Microsoft Office to include Word, PowerPoint, Outlook, and Excel. NYS motor vehicle license, safe driving record and availability of personal vehicle for work is required. Knowledge, Skills, and Abilities: Excellent communication skills including verbal and written communication. Excellent interpersonal, negation and conflict resolution skills. Ability to work well with a team. Ability to communicate effectively and respond to questions from groups of department heads, managers, customers, and sponsors. Skill in planning and scheduling to establish deadlines and ensure the timely completion of several independent tasks and short-term projects. Strong organizational skills including the ability to manage multiple projects simultaneously. Ability to analyze and solve complex problems. Ability to act with integrity, professionalism, and confidentiality. Ability to gather data, compile information, and prepare reports. Individuals must demonstrate sensitivity, respect, and competency with diverse cultural backgrounds, social identities and practices of community members and be willing to participate in anti-racism focused diversity training to increase skills in this area. Personal lived experience with mental health is preferred. Physical and Mental Requirements: Prolonged periods of sitting at a desk and working on a computer. Ability to exert up to 15 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to access and navigate each department at the organization's facilities. Finger dexterity required to operate telephone and computer keyboard. Hearing at a level to enable one to hear normal conversation. Visual requirements of having the ability to read documents, the computer screen, etc. Environmental Conditions: Work is performed in a typical office environment where there is no substantial exposure to adverse environmental conditions unless otherwise directed. Work is expected to be primarily performed onsite. Travel to Livingston and Ontario County offices is required on occasion. Work Hours: The standard work week is 35 hours, Monday-Friday 9:00am-5:00pm. Flexible work hours may be required on occasion. Compensation: Compensation will be in the range of $42-$48/hr.
Feb 21, 2026
Full time
Organization: Mental Health Association of Rochester/Monroe County Posting Start: 2026-02-18 Job Title: Vice President of Programs & Quality Posting End: 2026-04-30 A Brief Job Description: JOB DESCRIPTION Job Title: Vice President of Programs & Quality FLSA Classification: Exempt Department: Administration Reports To: President/CEO Job Summary: The Vice President of Programs & Quality partners with the President/CEO, the Executive Team, and Program Directors to execute effective program and quality improvement strategies to meet the needs of individuals, families and communities served. These communities include Monroe, Livingston, and Ontario Counties. Responsibilities include oversight and management of all programs and services; leadership/supervision/mentorship; community partnerships; quality assurance and compliance for programs and services; and performs duties of the President/CEO in their absence. Essential Job Duties and Responsibilities: (Additional duties may be assigned) Program Oversight and Management Develops and implements new programs and services that align with agency mission, vision, and strategic plan. Partners with Program Directors to ensure existing programs meet or exceed financial, operational, quality and contract goals/outcomes. Ensures that programs and services are accessible to those in need. Develops budgets and monitors financial expenditures against budgetary plan for all programs and services. Makes financial corrections/decisions as necessary. Provides oversight of all billing related operations including contract management with insurance companies, supervision of staff, documentation processes, quality assurance and billing for services. Provides consistent leadership, supervision and mentoring to staff assigned. Partners with leaders to address any performance issues and fosters opportunities for professional development. Fosters a work environment that embraces diversity, inclusion, trauma-informed services so that staff have support, information, and resources to adequately perform their roles and responsibilities. Represents the agency at community meetings and in partnerships that support and promote the programs and services of the organization. Coordinates grant writing and BID proposals as necessary for the agency's programming and services. Coordinates with clients, customers, volunteers and/or other stakeholders to ensure that programs meet the needs of communities served. Quality Assurance and Compliance Assist with developing and implementing agency policy and procedures that meet compliance with federal/state/local laws and best practices in relation to operations identified in this job description. Collaborates with program directors to ensure all mandatory training is completed on time. Collaborates with program directors to ensure incidents are reported and recommendations to prevent further incidents are implemented. Collaborates with program directors to ensure that outcome measures are appropriate, that data is being collected and reporting is completed as required. Serves as a point of contact with EMR vendor to ensure data is accurately captured to reflect the work conducted and that reports meet regulatory and funder expectations. Reviews data reports with agency staff and leads continuous quality improvement initiatives based on the review of these reports. Other Schedules meetings and appointments (both in person and virtually) as needed. Ensures all attendees have communication regarding meeting location, etc. Documents and distributes accurate notes from meetings in a timely manner. Attends meetings as assigned. Services as liaison for BOD Program Committee Performs duties in the absence of the President/CEO or Program Director. Supervisory Responsibilities: Program Directors, Community Navigator, other positions as assigned. Requirements: Education and Experience: Master's degree in human services or health management. Qualified Health Professional required. 2-5 years of experience working for a not-for-profit Equipment, Machines and Software Used: Ability to operate various office equipment including computer, printer, telephone, fax machine, photocopier, scanner, and calculator. Computer Software: Microsoft Office to include Word, PowerPoint, Outlook, and Excel. NYS motor vehicle license, safe driving record and availability of personal vehicle for work is required. Knowledge, Skills, and Abilities: Excellent communication skills including verbal and written communication. Excellent interpersonal, negation and conflict resolution skills. Ability to work well with a team. Ability to communicate effectively and respond to questions from groups of department heads, managers, customers, and sponsors. Skill in planning and scheduling to establish deadlines and ensure the timely completion of several independent tasks and short-term projects. Strong organizational skills including the ability to manage multiple projects simultaneously. Ability to analyze and solve complex problems. Ability to act with integrity, professionalism, and confidentiality. Ability to gather data, compile information, and prepare reports. Individuals must demonstrate sensitivity, respect, and competency with diverse cultural backgrounds, social identities and practices of community members and be willing to participate in anti-racism focused diversity training to increase skills in this area. Personal lived experience with mental health is preferred. Physical and Mental Requirements: Prolonged periods of sitting at a desk and working on a computer. Ability to exert up to 15 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to access and navigate each department at the organization's facilities. Finger dexterity required to operate telephone and computer keyboard. Hearing at a level to enable one to hear normal conversation. Visual requirements of having the ability to read documents, the computer screen, etc. Environmental Conditions: Work is performed in a typical office environment where there is no substantial exposure to adverse environmental conditions unless otherwise directed. Work is expected to be primarily performed onsite. Travel to Livingston and Ontario County offices is required on occasion. Work Hours: The standard work week is 35 hours, Monday-Friday 9:00am-5:00pm. Flexible work hours may be required on occasion. Compensation: Compensation will be in the range of $42-$48/hr.
Location:Central London Locations: Central London (Hybrid remote - 2 / 3 days a week in the London office) Job Type: This is a full-time role, working five days per week on a rotating shift pattern. Shifts will vary, our current slots are: 06:00 - 15:00 09:00 - 18:00 14:00 - 23:00 The role also includes regular weekend working, with a current average of one weekend in every four. Why join us? If you love food and technology as much as we do, you'll love life at Vita Mojo. We're on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we're powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they're hoping for. Each and every time. Our Vita Mojo DNA We're proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you'll be joining a supportive team who've always got your back. Our passion for technology and food is matched only by our support for our people. About the role At Vita Mojo, we're transforming how restaurants leverage technology to enhance both operations and the customer experience. As a Customer Support Agent, you'll be at the heart of this transformation, collaborating with top restaurant brands to help them fully utilise the Vita Mojo platform. Your role will involve answering product inquiries, gathering valuable feedback, escalating issues, and acting as the key liaison between our clients and our Client Success, Product, Design, and Development teams. In this fast-paced, cross-functional role, every day will bring new challenges and opportunities. You'll thrive in this position if you enjoy fostering client relationships, translating technical jargon for non-technical users, and deepening your expertise in the inner workings of the Vita Mojo platform. If you're passionate about customer success and eager to become an indispensable resource, this is the perfect opportunity for you The day-to-day Working in a startup means that things often change and we adapt to the growing and changing needs of the business, yet our primary focus remains the same - maintaining a world-class customer support experience and ensuring customers get the most out of Vita Mojo's products and services. Reporting to our Customer Support Manager, your responsibilities will largely cover the following areas: Customer Care - Taking ownership of customer queries and managing expectations at every stage to deliver impactful support. This ranges from prioritising quick responses via email and live chat to receiving customer calls and providing step-by-step guidelines for the resolution of complex issues. Product support - You will have a deep understanding of our products and the ability to configure or troubleshoot a diverse range of customer queries from recently onboarded clients to more complex issues that existing customers may have. Problem solving - You relish the challenge to investigate, diagnose, document, and prioritise customer issues, leveraging internal tools and escalation teams as necessary. This includes reproducing and documenting bugs for the Engineering and Product teams. Operational excellence - You delight the customer with every interaction. You will have a strong pulse on identifying key findings and suggesting product and process improvements to continually optimise performance. This includes updating our internal knowledge hub with information about technical issues and useful discussions with customers. Sharing feature requests and effective workarounds with team members. Key Performance Indicators - You enjoy taking ownership of driving performance metrics to deliver world class service. Some of these include: customer satisfaction (CSAT), time to first response, handle time and ticket resolution rate. About you Previous experience - You've worked in a customer facing role, working with business critical software that is vital to day to day operations. Customer focused - You have a passion for talking to customers all day, every day. You empathise with clients in a genuine way that lets them know you understand their pain points, how they use our suite of products and, more importantly, why. Communication - You're an articulate communicator (both written and verbal). You enjoy crafting clear and concise messages to customers and internal stakeholders alike with the ability to adjust the level of technicality based on the end user. Technically proficient - You genuinely enjoy technology and have the ability to grasp complex concepts relating to Vita Mojo's Operating System. Time management - You're able to balance multiple priorities while working in a high volume environment. Problem solving - You are naturally curious and embrace the challenge of solving problems, both with software and soft skills. Learning from previous obstacles and maintaining a proactive approach to anticipate future problems and act to mitigate their effects. Resilient - You're able to stay focused, adapt and persevere in the face of obstacles. It will be a bonus if you: Have previous experience in a customer support role within a B2B software company Have previously worked in hospitality Have previously used Zendesk or Salesforce in a support capacity Have a basic understanding of web technologies (HTML, CSS) Our Benefits and Ways of Working We're proud of the open, inclusive, and supportive culture we've built, and continue to build Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep focus work as long as you're communicating openly and delivering on your goals. Private Healthcare All team members have access to private medical insurance through Vitality Health, offering fast access to high-quality healthcare, wellbeing resources, and the Vitality Programme. Life Assurance We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing. Income Protection Income Protection is offered via Canada Life to support you financially if you're unable to work due to long term illness or injury, with additional support to help you return to work when ready. Learning & Development We believe that when you grow, we all grow. We're proud to support professional development that helps you build transferable skills, whether that's in your current role or to set you up for future success within the company. We're also happy to support learning that's not strictly role specific, as long as it's professionally enhancing and contributes to your broader growth at Vita Mojo. Holiday Allowance Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days. Carer's Leave We offer one week (five days) of paid leave annually to support team members caring for a loved one. Parental Leave Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service. Health Leave We offer 12 days of fully paid sick leave annually to support your health and recovery. Birthday Leave Take the day off to celebrate your birthday-it's on us. Social Events We host regular team socials, from monthly in-office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team. Dog-Friendly Office We welcome well-behaved dogs in our offices.
Feb 21, 2026
Full time
Location:Central London Locations: Central London (Hybrid remote - 2 / 3 days a week in the London office) Job Type: This is a full-time role, working five days per week on a rotating shift pattern. Shifts will vary, our current slots are: 06:00 - 15:00 09:00 - 18:00 14:00 - 23:00 The role also includes regular weekend working, with a current average of one weekend in every four. Why join us? If you love food and technology as much as we do, you'll love life at Vita Mojo. We're on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we're powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they're hoping for. Each and every time. Our Vita Mojo DNA We're proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you'll be joining a supportive team who've always got your back. Our passion for technology and food is matched only by our support for our people. About the role At Vita Mojo, we're transforming how restaurants leverage technology to enhance both operations and the customer experience. As a Customer Support Agent, you'll be at the heart of this transformation, collaborating with top restaurant brands to help them fully utilise the Vita Mojo platform. Your role will involve answering product inquiries, gathering valuable feedback, escalating issues, and acting as the key liaison between our clients and our Client Success, Product, Design, and Development teams. In this fast-paced, cross-functional role, every day will bring new challenges and opportunities. You'll thrive in this position if you enjoy fostering client relationships, translating technical jargon for non-technical users, and deepening your expertise in the inner workings of the Vita Mojo platform. If you're passionate about customer success and eager to become an indispensable resource, this is the perfect opportunity for you The day-to-day Working in a startup means that things often change and we adapt to the growing and changing needs of the business, yet our primary focus remains the same - maintaining a world-class customer support experience and ensuring customers get the most out of Vita Mojo's products and services. Reporting to our Customer Support Manager, your responsibilities will largely cover the following areas: Customer Care - Taking ownership of customer queries and managing expectations at every stage to deliver impactful support. This ranges from prioritising quick responses via email and live chat to receiving customer calls and providing step-by-step guidelines for the resolution of complex issues. Product support - You will have a deep understanding of our products and the ability to configure or troubleshoot a diverse range of customer queries from recently onboarded clients to more complex issues that existing customers may have. Problem solving - You relish the challenge to investigate, diagnose, document, and prioritise customer issues, leveraging internal tools and escalation teams as necessary. This includes reproducing and documenting bugs for the Engineering and Product teams. Operational excellence - You delight the customer with every interaction. You will have a strong pulse on identifying key findings and suggesting product and process improvements to continually optimise performance. This includes updating our internal knowledge hub with information about technical issues and useful discussions with customers. Sharing feature requests and effective workarounds with team members. Key Performance Indicators - You enjoy taking ownership of driving performance metrics to deliver world class service. Some of these include: customer satisfaction (CSAT), time to first response, handle time and ticket resolution rate. About you Previous experience - You've worked in a customer facing role, working with business critical software that is vital to day to day operations. Customer focused - You have a passion for talking to customers all day, every day. You empathise with clients in a genuine way that lets them know you understand their pain points, how they use our suite of products and, more importantly, why. Communication - You're an articulate communicator (both written and verbal). You enjoy crafting clear and concise messages to customers and internal stakeholders alike with the ability to adjust the level of technicality based on the end user. Technically proficient - You genuinely enjoy technology and have the ability to grasp complex concepts relating to Vita Mojo's Operating System. Time management - You're able to balance multiple priorities while working in a high volume environment. Problem solving - You are naturally curious and embrace the challenge of solving problems, both with software and soft skills. Learning from previous obstacles and maintaining a proactive approach to anticipate future problems and act to mitigate their effects. Resilient - You're able to stay focused, adapt and persevere in the face of obstacles. It will be a bonus if you: Have previous experience in a customer support role within a B2B software company Have previously worked in hospitality Have previously used Zendesk or Salesforce in a support capacity Have a basic understanding of web technologies (HTML, CSS) Our Benefits and Ways of Working We're proud of the open, inclusive, and supportive culture we've built, and continue to build Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep focus work as long as you're communicating openly and delivering on your goals. Private Healthcare All team members have access to private medical insurance through Vitality Health, offering fast access to high-quality healthcare, wellbeing resources, and the Vitality Programme. Life Assurance We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing. Income Protection Income Protection is offered via Canada Life to support you financially if you're unable to work due to long term illness or injury, with additional support to help you return to work when ready. Learning & Development We believe that when you grow, we all grow. We're proud to support professional development that helps you build transferable skills, whether that's in your current role or to set you up for future success within the company. We're also happy to support learning that's not strictly role specific, as long as it's professionally enhancing and contributes to your broader growth at Vita Mojo. Holiday Allowance Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days. Carer's Leave We offer one week (five days) of paid leave annually to support team members caring for a loved one. Parental Leave Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service. Health Leave We offer 12 days of fully paid sick leave annually to support your health and recovery. Birthday Leave Take the day off to celebrate your birthday-it's on us. Social Events We host regular team socials, from monthly in-office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team. Dog-Friendly Office We welcome well-behaved dogs in our offices.
