Reporting to the Practice Assistant/ Practice Manager my Client based BT20 require a Permanent Part-time Medical Receptionist/Administrator to join their team. The post-holder will be expected to provide an effective & efficient reception service to the Practice Duties: General reception duties - greeting patients in person and on telephone Making, cancelling appointments Providing information regarding practice services Entries into patient's computer records as directed Liaising with pharmacist, nursing homes, where required to provide repeat prescriptions when authorised Coordinating patient appointments, hospital letters, prescription requests and information with the Treatment Room nurses and other staff members to ensure procedures are effective, and patient's and Doctor's requirements are met in an efficient and accurate manner Diary management Maintain a tidy reception desk and public areas Organising, filing and maintaining patient records Essential Criteria: Candidates must hold 2 GCSE's (A-C) including English language & Maths or equivalent qualifications To be IT literate with a minimum of 12 months computer experience to include the knowledge of Microsoft Word. To demonstrate an ability to work as part of a team and on own initiative. To demonstrate the ability to multi task. To demonstrate an understanding, acceptance and adherence to the need for discretion and confidentiality. To have effective communication skills. To be friendly, approachable, co-operative and of a neat and tidy appearance. To be polite and courteous towards patients, colleagues and all visitors to the Practice and on the telephone. Experience of working in a pressurised environment and able to demonstrate the ability to prioritise your own work and multitask efficiently. The ability to work in a changing environment. Desirable Criteria: Reception experience in a Hospital / Health centre / GP environment. Experience of operating a medical computer system or equivalent. Experience of working with the General Public (face to face) Hours of work: 16 hours per week plus additional hours to cover holidays & sickness as required Tuesday, Wednesday 2pm - 6pm & Friday 8.30am -5.30pm (1 hour lunch break) £12.31 per hour rising after probationary period (on-site parking) All staff must comply with the No Smoking (including vaping) Policy All staff must comply with the Practice Dress Code This job description is intended to be an outline of the job as it is currently perceived and may be subject to review in light of the changing needs of the Practice. It is not intended to be rigid or inflexible, but should be regarded as providing guidelines within which the post holder will work. Other duties of a similar nature and appropriate to the post may be assigned from time to time. To apply for the above vacancy please forward your CV via the link below or contact our office Lynda Jacobs Recruitment is acting as an Employment Business
Jan 29, 2026
Full time
Reporting to the Practice Assistant/ Practice Manager my Client based BT20 require a Permanent Part-time Medical Receptionist/Administrator to join their team. The post-holder will be expected to provide an effective & efficient reception service to the Practice Duties: General reception duties - greeting patients in person and on telephone Making, cancelling appointments Providing information regarding practice services Entries into patient's computer records as directed Liaising with pharmacist, nursing homes, where required to provide repeat prescriptions when authorised Coordinating patient appointments, hospital letters, prescription requests and information with the Treatment Room nurses and other staff members to ensure procedures are effective, and patient's and Doctor's requirements are met in an efficient and accurate manner Diary management Maintain a tidy reception desk and public areas Organising, filing and maintaining patient records Essential Criteria: Candidates must hold 2 GCSE's (A-C) including English language & Maths or equivalent qualifications To be IT literate with a minimum of 12 months computer experience to include the knowledge of Microsoft Word. To demonstrate an ability to work as part of a team and on own initiative. To demonstrate the ability to multi task. To demonstrate an understanding, acceptance and adherence to the need for discretion and confidentiality. To have effective communication skills. To be friendly, approachable, co-operative and of a neat and tidy appearance. To be polite and courteous towards patients, colleagues and all visitors to the Practice and on the telephone. Experience of working in a pressurised environment and able to demonstrate the ability to prioritise your own work and multitask efficiently. The ability to work in a changing environment. Desirable Criteria: Reception experience in a Hospital / Health centre / GP environment. Experience of operating a medical computer system or equivalent. Experience of working with the General Public (face to face) Hours of work: 16 hours per week plus additional hours to cover holidays & sickness as required Tuesday, Wednesday 2pm - 6pm & Friday 8.30am -5.30pm (1 hour lunch break) £12.31 per hour rising after probationary period (on-site parking) All staff must comply with the No Smoking (including vaping) Policy All staff must comply with the Practice Dress Code This job description is intended to be an outline of the job as it is currently perceived and may be subject to review in light of the changing needs of the Practice. It is not intended to be rigid or inflexible, but should be regarded as providing guidelines within which the post holder will work. Other duties of a similar nature and appropriate to the post may be assigned from time to time. To apply for the above vacancy please forward your CV via the link below or contact our office Lynda Jacobs Recruitment is acting as an Employment Business
At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters - whether that's transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all - the people who make it happen. We're more than a software company. We're a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: Connect - We believe in the power of people-individually and collectively-and our success depends on understanding and respecting each other. We appreciate that 'empowering finance teams of the future' is an exciting endeavor, and we share it with everyone around us. Question - We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. Own - We are thorough, thoughtful, and decisive. We anticipate what's next, what a customer might need, and then we deliver. That's how we get things done. And that's how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you'll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you're passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work - your impact is global. Learn more at Job overview As a Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. You will play a strategic role in driving customer satisfaction, retention, and expansion, while laying the foundation for cross- and upsell opportunities. This role combines deep customer engagement, commercial expertise, and scalable success initiatives. You will act as a trusted advisor to customers and as the voice of the customer internally, influencing product, process, and organizational improvements. Responsibilities and Duties Strategic Customer Engagement Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes. Conduct Customer Business Reviews with high- and medium-tier accounts, translating customer data and process insights into clear business outcomes. Partner with Account Management to lead Account Governance Meetings, including thought leadership topics, product roadmap updates, and high-level performance KPIs. Identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts. Retention, Growth, and Risk Management Proactively identify at risk customers and collaborate cross functionally to define and execute mitigation plans and retention strategies. Support new business sales processes by presenting the value of the post-go live phase and long term customer success. Scalable Success and Internal Collaboration Create and deliver self service and TechTouch content, including FAQs, tutorials, webinars, and best practice tips. Actively participate in and drive internal development initiatives across departments, serving as the voice of the customer. Qualifications Experience 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting. Proven experience working with accounts payable processes and strong familiarity with the end-to-end purchase-to-pay (P2P) domain. Demonstrated commercial expertise, including sales results, successful commercial decisions, or revenue driving initiatives. Skills and Competencies Strong communication skills with the ability to build trusted relationships and understand customer needs. Deep understanding of accounts payable processes and a solid grasp of broader business processes. Strong commercial mindset with the ability to identify customer pain points and expansion opportunities. Excellent analytical and problem solving skills with a proactive, data driven approach. Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred. About the Team The Medius Global Customer Success Department is expanding, and you will play a key role in this growth. You will be part of the Senior Customer Success Team, reporting to the VP of Customer Success in EMEA (Sweden), and collaborating closely with colleagues across regions, including your local team in the UK.
Jan 29, 2026
Full time
At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters - whether that's transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all - the people who make it happen. We're more than a software company. We're a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: Connect - We believe in the power of people-individually and collectively-and our success depends on understanding and respecting each other. We appreciate that 'empowering finance teams of the future' is an exciting endeavor, and we share it with everyone around us. Question - We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. Own - We are thorough, thoughtful, and decisive. We anticipate what's next, what a customer might need, and then we deliver. That's how we get things done. And that's how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you'll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you're passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work - your impact is global. Learn more at Job overview As a Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. You will play a strategic role in driving customer satisfaction, retention, and expansion, while laying the foundation for cross- and upsell opportunities. This role combines deep customer engagement, commercial expertise, and scalable success initiatives. You will act as a trusted advisor to customers and as the voice of the customer internally, influencing product, process, and organizational improvements. Responsibilities and Duties Strategic Customer Engagement Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes. Conduct Customer Business Reviews with high- and medium-tier accounts, translating customer data and process insights into clear business outcomes. Partner with Account Management to lead Account Governance Meetings, including thought leadership topics, product roadmap updates, and high-level performance KPIs. Identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts. Retention, Growth, and Risk Management Proactively identify at risk customers and collaborate cross functionally to define and execute mitigation plans and retention strategies. Support new business sales processes by presenting the value of the post-go live phase and long term customer success. Scalable Success and Internal Collaboration Create and deliver self service and TechTouch content, including FAQs, tutorials, webinars, and best practice tips. Actively participate in and drive internal development initiatives across departments, serving as the voice of the customer. Qualifications Experience 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting. Proven experience working with accounts payable processes and strong familiarity with the end-to-end purchase-to-pay (P2P) domain. Demonstrated commercial expertise, including sales results, successful commercial decisions, or revenue driving initiatives. Skills and Competencies Strong communication skills with the ability to build trusted relationships and understand customer needs. Deep understanding of accounts payable processes and a solid grasp of broader business processes. Strong commercial mindset with the ability to identify customer pain points and expansion opportunities. Excellent analytical and problem solving skills with a proactive, data driven approach. Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred. About the Team The Medius Global Customer Success Department is expanding, and you will play a key role in this growth. You will be part of the Senior Customer Success Team, reporting to the VP of Customer Success in EMEA (Sweden), and collaborating closely with colleagues across regions, including your local team in the UK.
About Us At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters - whether that's transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all - the people who make it happen. We're more than a software company. We're a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: Connect - We believe in the power of people-individually and collectively-and our success depends on understanding and respecting each other. We appreciate that 'empowering finance teams of the future' is an exciting endeavor, and we share it with everyone around us. Question - We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. Own - We are thorough, thoughtful, and decisive. We anticipate what's next, what a customer might need, and then we deliver. That's how we get things done. And that's how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you'll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you're passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work - your impact is global. Learn more at Job overview As a Senior Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. You will play a strategic role in driving customer satisfaction, retention, and expansion, while laying the foundation for cross- and upsell opportunities. This role combines deep customer engagement, commercial expertise, and scalable success initiatives. You will act as a trusted advisor to customers and as the voice of the customer internally, influencing product, process, and organizational improvements. Responsibilities and Duties Strategic Customer Engagement Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes. Conduct Customer Business Reviews with high- and medium-tier accounts, translating customer data and process insights into clear business outcomes. Partner with Account Management to lead Account Governance Meetings, including thought leadership topics, product roadmap updates, and high-level performance KPIs. Identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts. Retention, Growth, and Risk Management Proactively identify at risk customers and collaborate cross-functionally to define and execute mitigation plans and retention strategies. Support new business sales processes by presenting the value of the post-go-live phase and long term customer success. Scalable Success and Internal Collaboration Create and deliver self service and TechTouch content, including FAQs, tutorials, webinars, and best practice tips. Actively participate in and drive internal development initiatives across departments, serving as the voice of the customer. Qualifications Experience 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting. Proven experience working with accounts payable processes and strong familiarity with the end-to-end purchase-to-pay (P2P) domain. Demonstrated commercial expertise, including sales results, successful commercial decisions, or revenue-driving initiatives. Skills and Competencies Strong communication skills with the ability to build trusted relationships and understand customer needs. Deep understanding of accounts payable processes and a solid grasp of broader business processes. Strong commercial mindset with the ability to identify customer pain points and expansion opportunities. Excellent analytical and problem-solving skills with a proactive, data-driven approach. Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred. About the Team The Medius Global Customer Success Department is expanding, and you will play a key role in this growth. You will be part of the Senior Customer Success Team, reporting to the VP of Customer Success in EMEA (Sweden), and collaborating closely with colleagues across regions, including your local team in the UK.
Jan 29, 2026
Full time
About Us At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters - whether that's transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all - the people who make it happen. We're more than a software company. We're a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: Connect - We believe in the power of people-individually and collectively-and our success depends on understanding and respecting each other. We appreciate that 'empowering finance teams of the future' is an exciting endeavor, and we share it with everyone around us. Question - We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. Own - We are thorough, thoughtful, and decisive. We anticipate what's next, what a customer might need, and then we deliver. That's how we get things done. And that's how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you'll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you're passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work - your impact is global. Learn more at Job overview As a Senior Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. You will play a strategic role in driving customer satisfaction, retention, and expansion, while laying the foundation for cross- and upsell opportunities. This role combines deep customer engagement, commercial expertise, and scalable success initiatives. You will act as a trusted advisor to customers and as the voice of the customer internally, influencing product, process, and organizational improvements. Responsibilities and Duties Strategic Customer Engagement Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes. Conduct Customer Business Reviews with high- and medium-tier accounts, translating customer data and process insights into clear business outcomes. Partner with Account Management to lead Account Governance Meetings, including thought leadership topics, product roadmap updates, and high-level performance KPIs. Identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts. Retention, Growth, and Risk Management Proactively identify at risk customers and collaborate cross-functionally to define and execute mitigation plans and retention strategies. Support new business sales processes by presenting the value of the post-go-live phase and long term customer success. Scalable Success and Internal Collaboration Create and deliver self service and TechTouch content, including FAQs, tutorials, webinars, and best practice tips. Actively participate in and drive internal development initiatives across departments, serving as the voice of the customer. Qualifications Experience 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting. Proven experience working with accounts payable processes and strong familiarity with the end-to-end purchase-to-pay (P2P) domain. Demonstrated commercial expertise, including sales results, successful commercial decisions, or revenue-driving initiatives. Skills and Competencies Strong communication skills with the ability to build trusted relationships and understand customer needs. Deep understanding of accounts payable processes and a solid grasp of broader business processes. Strong commercial mindset with the ability to identify customer pain points and expansion opportunities. Excellent analytical and problem-solving skills with a proactive, data-driven approach. Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred. About the Team The Medius Global Customer Success Department is expanding, and you will play a key role in this growth. You will be part of the Senior Customer Success Team, reporting to the VP of Customer Success in EMEA (Sweden), and collaborating closely with colleagues across regions, including your local team in the UK.
Senior Tax Manager - International Wealth and Premier Banking If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team as a Senior Tax Manager in our International Wealth and Premier Banking division. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. You'll work alongside the division's Europe business and UK Retail Bank to support them with the management of their tax risks and reporting obligations. In this role you'll: Provide advice, review and challenge to the division's European business in relation to Customer Tax Avoidance, Tax compliance and Customer Tax Reporting risks Assist with the effective management and operation of Customer Tax Reporting obligations, including the implementation of Crypto Asset Reporting Framework and any other tax reporting requirements from a second line of defence perspective Support the Asset Management business, which includes their Global Minimum Tax programme Lead the response to DAC 6 / Mandatory Disclosure Regime reporting from a second line of defence perspective Work with the Financial Crime team and the business to assist in mitigation of Tax Evasion risk To be successful in this role you should meet the following requirements: UK Tax experience relating to customer taxes including tax evasion and tax reporting regimes Client Tax reporting (FATCA, QI, CRS, CARF) Experience in relation to risk management would be beneficial Leadership and line management skills Ability to explain technical tax issues in an easy-to-understand business language and come up with pragmatic and implementable solutions Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Jan 29, 2026
Full time
Senior Tax Manager - International Wealth and Premier Banking If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team as a Senior Tax Manager in our International Wealth and Premier Banking division. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. You'll work alongside the division's Europe business and UK Retail Bank to support them with the management of their tax risks and reporting obligations. In this role you'll: Provide advice, review and challenge to the division's European business in relation to Customer Tax Avoidance, Tax compliance and Customer Tax Reporting risks Assist with the effective management and operation of Customer Tax Reporting obligations, including the implementation of Crypto Asset Reporting Framework and any other tax reporting requirements from a second line of defence perspective Support the Asset Management business, which includes their Global Minimum Tax programme Lead the response to DAC 6 / Mandatory Disclosure Regime reporting from a second line of defence perspective Work with the Financial Crime team and the business to assist in mitigation of Tax Evasion risk To be successful in this role you should meet the following requirements: UK Tax experience relating to customer taxes including tax evasion and tax reporting regimes Client Tax reporting (FATCA, QI, CRS, CARF) Experience in relation to risk management would be beneficial Leadership and line management skills Ability to explain technical tax issues in an easy-to-understand business language and come up with pragmatic and implementable solutions Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Honeycomb is delighted to be working with our client, a market-leading technology business, to recruit for a Service Manager on a 1 year contract basis. This is an exciting opportunity to join a business that is experiencing considerable growth and success. The business has a national presence and invests heavily in its people, technology and products. The client offers the chance to work with some of the biggest names in the tech sector whilst developing your own career. The role of Service Manager involves overseeing a service desk/help-desk function whilst managing client relationships. You will ensure that all customers receive an exceptional service by closely monitoring team SLAs and managing expectations. The successful Service Manager will provide reports and financial information to both clients and internal stakeholders. The organisation is focused on continuously improving processes, therefore the successful candidate will have their ideas heard and have the chance to shape their role. The right person for this role will have previous experience working within a service function, managing engineers and internal members of a team. You will possess strong problem-solving skills and have demonstrable experience of effectively managing service level agreements. The successful Service Manager will be ambitious and keen to progress within the business. This role contains a competitive salary of £38K-£43K and an attractive wider benefits package. Full details can be discussed upon first conversation with Honeycomb, however due to the specialist nature of the organisation, To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity please contact Erin Butler, Associate Director, on the details provided. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Jan 29, 2026
Full time
Honeycomb is delighted to be working with our client, a market-leading technology business, to recruit for a Service Manager on a 1 year contract basis. This is an exciting opportunity to join a business that is experiencing considerable growth and success. The business has a national presence and invests heavily in its people, technology and products. The client offers the chance to work with some of the biggest names in the tech sector whilst developing your own career. The role of Service Manager involves overseeing a service desk/help-desk function whilst managing client relationships. You will ensure that all customers receive an exceptional service by closely monitoring team SLAs and managing expectations. The successful Service Manager will provide reports and financial information to both clients and internal stakeholders. The organisation is focused on continuously improving processes, therefore the successful candidate will have their ideas heard and have the chance to shape their role. The right person for this role will have previous experience working within a service function, managing engineers and internal members of a team. You will possess strong problem-solving skills and have demonstrable experience of effectively managing service level agreements. The successful Service Manager will be ambitious and keen to progress within the business. This role contains a competitive salary of £38K-£43K and an attractive wider benefits package. Full details can be discussed upon first conversation with Honeycomb, however due to the specialist nature of the organisation, To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity please contact Erin Butler, Associate Director, on the details provided. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Business Support Clerk - Temporary Contract Belfast - Duncrue Industrial Estate Closing Datee: Friday 30 January 2026 Main purpose of job To be responsible to the appropriate line manager for assisting in the provision of a comprehensive, efficient and effective business support service, including the application of basic Information Technology skills. To perform assigned duties and tasks, either as part of a team or individually as required, in accordance with specified time and quality standards including the prioritisation of own workload when necessary. Summary of responsibilities and personal duties To provide a clerical support service within the organisation including the maintenance of both computerised and manual systems, for example, filing and photocopying, and the processing of internal and external mail. To perform a range of business support tasks in accordance with agreed procedures and processes, for example, cash handling, call handling, data input and extraction, and other relevant duties. To provide a word processing service from draft documents or audio tapes (if required) including routine correspondence in the form of letters, memos, reports and other documents involving creative layouts (for example, PowerPoint presentations). To utilise a variety of basic office-related IT software packages and specific council, departmental or service IT systems as required. To assist in the preparation, compilation and distribution of routine statistical, performance and other information. To assist in the provision of a range of routine business related activities, for example, finance, Human Resources, customer support, IS/IT and general administration. To arrange meetings and take minutes and notes as appropriate. To maintain a high level of customer care and deal with internal and external customers of the service either face-to-face or by telephone and e-mail including the cover of front desk or reception duties as required. To use various office machinery or equipment where appropriate, for example, binders, laminators, fax machines, photocopiers, shredders or other relevant equipment. Employee specification Essential criteria : Knowledge and Experience of: Microsoft Outlook, Microsoft Word and Microsoft Excel skills etc. 5 GCSE's including English and Maths at Grade C or above or equivalent Special skills and attributes The following special skills and attributes are required for this position. Applicants must make some reference to possessing these skills and attributes: Written communication skills The ability to complete standard forms, draft letters from basic information provided, take accurate minutes of meetings, etc. Oral communication skills The ability to provide information, advice and guidance to other staff, managers and customers in a clear and effective manner, etc. Team working skills The ability to be an effective team member, contributing to the achievement of team objectives, etc. Customer care skills The ability to understand the specific needs of internal and external customers and to respond in a prompt and effective manner, etc. Information Technology skills The ability to input, locate, retrieve and print data from relevant information systems, etc. Other Information: Location: Duncrue Industrial Estate Belfast Hours of work: 37 hours per week - Monday to Thursday 08.30 am - 5.00 pm Friday 08.30 am to 4.30 pm Rate of pay £13.47 per hour plus accrued holiday pay Target Start Date: 2nd February 2026 Closing date for CV's: 30 January at 12.00 noon. If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on: or to speak to one of our consultants. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Jan 29, 2026
Full time
Business Support Clerk - Temporary Contract Belfast - Duncrue Industrial Estate Closing Datee: Friday 30 January 2026 Main purpose of job To be responsible to the appropriate line manager for assisting in the provision of a comprehensive, efficient and effective business support service, including the application of basic Information Technology skills. To perform assigned duties and tasks, either as part of a team or individually as required, in accordance with specified time and quality standards including the prioritisation of own workload when necessary. Summary of responsibilities and personal duties To provide a clerical support service within the organisation including the maintenance of both computerised and manual systems, for example, filing and photocopying, and the processing of internal and external mail. To perform a range of business support tasks in accordance with agreed procedures and processes, for example, cash handling, call handling, data input and extraction, and other relevant duties. To provide a word processing service from draft documents or audio tapes (if required) including routine correspondence in the form of letters, memos, reports and other documents involving creative layouts (for example, PowerPoint presentations). To utilise a variety of basic office-related IT software packages and specific council, departmental or service IT systems as required. To assist in the preparation, compilation and distribution of routine statistical, performance and other information. To assist in the provision of a range of routine business related activities, for example, finance, Human Resources, customer support, IS/IT and general administration. To arrange meetings and take minutes and notes as appropriate. To maintain a high level of customer care and deal with internal and external customers of the service either face-to-face or by telephone and e-mail including the cover of front desk or reception duties as required. To use various office machinery or equipment where appropriate, for example, binders, laminators, fax machines, photocopiers, shredders or other relevant equipment. Employee specification Essential criteria : Knowledge and Experience of: Microsoft Outlook, Microsoft Word and Microsoft Excel skills etc. 5 GCSE's including English and Maths at Grade C or above or equivalent Special skills and attributes The following special skills and attributes are required for this position. Applicants must make some reference to possessing these skills and attributes: Written communication skills The ability to complete standard forms, draft letters from basic information provided, take accurate minutes of meetings, etc. Oral communication skills The ability to provide information, advice and guidance to other staff, managers and customers in a clear and effective manner, etc. Team working skills The ability to be an effective team member, contributing to the achievement of team objectives, etc. Customer care skills The ability to understand the specific needs of internal and external customers and to respond in a prompt and effective manner, etc. Information Technology skills The ability to input, locate, retrieve and print data from relevant information systems, etc. Other Information: Location: Duncrue Industrial Estate Belfast Hours of work: 37 hours per week - Monday to Thursday 08.30 am - 5.00 pm Friday 08.30 am to 4.30 pm Rate of pay £13.47 per hour plus accrued holiday pay Target Start Date: 2nd February 2026 Closing date for CV's: 30 January at 12.00 noon. If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on: or to speak to one of our consultants. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Think Specialist Recruitment
St. Albans, Hertfordshire
Think Specialist Recruitment are pleased to be working with a great organisation based on the outskirts of St Albans. This company have an opportunity for a HSEQ and Compliance Coordinator to join their team, the main purpose of the position is to support the day to day delivery and administration of HSEQ systems across the business. This is a stand alone position working within a friendly team environment. The suitable candidate will have previous experience within Health and Safety, must drive due to location, as well as be comfortable working within a stand alone role. There are opportunities for further growth and development. This is an office based position. Working hours - Monday - Friday 8am-5pm Salary - 28,000 - 35,000 depending on experience Benefits include - 25 days leave, BUPA after 6 months, pension and more Some of the duties will include: Working closely with operational teams and an external HSEQ Consultant Support the preparation, review and control of Risk Assessments and Method Statements Support site safety inspections and audits Maintaining training, compliance registers and certification records Support internal and external audits, including ISO audits Assisting with document control and management system updates Maintain environmental compliance records Working with Contract Managers and site teams to promote safe working practices Assist with tender submission and client compliance documentation Attending site visits when required The suitable candidate: Previous experience within Health and Safety Organised with a high level of attention to detail Ability to work on own initiative Strong communication skills on all levels Must be within a commutable distance and happy to be office based Health and Safety qualification would be desirable but not essential NEBOSH certificate would be desirable but not essential Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jan 29, 2026
Full time
Think Specialist Recruitment are pleased to be working with a great organisation based on the outskirts of St Albans. This company have an opportunity for a HSEQ and Compliance Coordinator to join their team, the main purpose of the position is to support the day to day delivery and administration of HSEQ systems across the business. This is a stand alone position working within a friendly team environment. The suitable candidate will have previous experience within Health and Safety, must drive due to location, as well as be comfortable working within a stand alone role. There are opportunities for further growth and development. This is an office based position. Working hours - Monday - Friday 8am-5pm Salary - 28,000 - 35,000 depending on experience Benefits include - 25 days leave, BUPA after 6 months, pension and more Some of the duties will include: Working closely with operational teams and an external HSEQ Consultant Support the preparation, review and control of Risk Assessments and Method Statements Support site safety inspections and audits Maintaining training, compliance registers and certification records Support internal and external audits, including ISO audits Assisting with document control and management system updates Maintain environmental compliance records Working with Contract Managers and site teams to promote safe working practices Assist with tender submission and client compliance documentation Attending site visits when required The suitable candidate: Previous experience within Health and Safety Organised with a high level of attention to detail Ability to work on own initiative Strong communication skills on all levels Must be within a commutable distance and happy to be office based Health and Safety qualification would be desirable but not essential NEBOSH certificate would be desirable but not essential Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Recruitment Consultant - Sales Professionals Welcome OTE 35k- 45k+ in Year 1 Hybrid 9-day fortnight Are you working in sales and looking for clearer progression, stronger earnings, and more control over your results? Professional Technical is a specialist recruitment business operating across Technical Engineering, Design, and Manufacturing. We are growing and looking for commercially minded people who want to build a long-term career in recruitment. You do not need recruitment experience. You do need resilience, drive, and comfort working to targets. The role As a Recruitment Consultant, you will be trained to run a full recruitment desk. This includes: Sourcing candidates using job boards, LinkedIn, referrals, and direct outreach. Screening and interviewing candidates. Speaking with hiring managers about vacancies and hiring needs. Managing the recruitment process from first call to offer and start. Working to clear activity and revenue targets with coaching and support. This is a phone-based, target-driven role. If you enjoy outbound sales and closing deals, you will do well. Who this suits We are keen to speak with people who have: Experience in sales, telesales, business development, account management, or recruitment. Worked in roles with targets, KPIs, or commission. Confidence on the phone and resilience when handling rejection. A professional attitude and willingness to learn a technical market. An interest in building a career, not just finding a job. What you'll get OTE 35k- 45k+ in year one, uncapped commission. Basic salary plus a clear commission structure. 9-day fortnight for those on target. Hybrid working. 25 days holiday, rising to 30 with service. Private medical cover and private GP access. Structured career progression and regular salary reviews. Half-day Fridays, casual dress code, and free parking. Incentives including European city breaks. Full training and ongoing coaching.
Jan 29, 2026
Full time
Recruitment Consultant - Sales Professionals Welcome OTE 35k- 45k+ in Year 1 Hybrid 9-day fortnight Are you working in sales and looking for clearer progression, stronger earnings, and more control over your results? Professional Technical is a specialist recruitment business operating across Technical Engineering, Design, and Manufacturing. We are growing and looking for commercially minded people who want to build a long-term career in recruitment. You do not need recruitment experience. You do need resilience, drive, and comfort working to targets. The role As a Recruitment Consultant, you will be trained to run a full recruitment desk. This includes: Sourcing candidates using job boards, LinkedIn, referrals, and direct outreach. Screening and interviewing candidates. Speaking with hiring managers about vacancies and hiring needs. Managing the recruitment process from first call to offer and start. Working to clear activity and revenue targets with coaching and support. This is a phone-based, target-driven role. If you enjoy outbound sales and closing deals, you will do well. Who this suits We are keen to speak with people who have: Experience in sales, telesales, business development, account management, or recruitment. Worked in roles with targets, KPIs, or commission. Confidence on the phone and resilience when handling rejection. A professional attitude and willingness to learn a technical market. An interest in building a career, not just finding a job. What you'll get OTE 35k- 45k+ in year one, uncapped commission. Basic salary plus a clear commission structure. 9-day fortnight for those on target. Hybrid working. 25 days holiday, rising to 30 with service. Private medical cover and private GP access. Structured career progression and regular salary reviews. Half-day Fridays, casual dress code, and free parking. Incentives including European city breaks. Full training and ongoing coaching.
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Paddington, London . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: A minimum of 2-4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Jan 28, 2026
Full time
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Paddington, London . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: A minimum of 2-4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
About Phorest Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps. The Opportunity We are looking for an Engineering Manager to lead our newly formed Communications Team within the Consumer Pillar. We are centralising our communications expertise into one powerhouse team to transition from a transactional messaging service to an intelligent, AI-driven platform. You will lead the effort to unify our existing tools while building the next generation of voice and chat automation For this role, you will be primarily responsible for building, hiring and coaching a high performing team of engineers. While you'll stay technically engaged and contribute to architectural decisions, your priority is ensuring the team is set up for success by removing blockers and fostering growth. You will partner closely with Product and Design to shape our long term strategy and collaborate across the organization to bridge domain gaps. This role is perfect for a leader who blends traditional engineering management-mentoring, delivery, and strategy-with a passion for AI/ML. You should be comfortable leading a team through the ambiguity of a new domain, focusing on technical excellence and driving tangible business value through intelligent, automated solutions. What You'll Do Team Leadership: Lead and scale a high performing engineering team, fostering a culture of ownership, quality, and continuous improvement through coaching and regular 1 to 1s. Strategic Delivery: Partner with Product and Design to shape the Communications roadmap, balancing the delivery of new AI driven features (like AI Frontdesk) with long term technical health. AI & Innovation: Lead the integration of intelligent solutions (AI/ML) and new channels like WhatsApp to create a unified, automated communications platform. Operational Excellence: Champion observability and reliability by setting SLOs and ensuring the team has the tooling to proactively manage complex distributed systems. Technical Stewardship: Remain hands on enough to conduct code reviews, guide system design, and remove technical blockers to ensure scalable, resilient architecture. Cross Functional Collaboration: Align with the Consumer Pillar leadership to ensure your team's goals drive business value and integrate seamlessly with the wider Phorest ecosystem. Brand Advocacy: Contribute to Phorest's engineering brand by sharing insights, blog posts, or speaking about the team's technical challenges and successes. Who You Are Leadership Experience: 3+ years in an engineering leadership role with a proven track record of managing and developing software engineers. Technical Expertise: 5+ years of professional experience in Java and object oriented design, with a background in building complex distributed systems. AI/ML Fluency: Practical experience or a strong understanding of implementing AI/ML solutions to solve customer facing problems. Strategic Mindset: Ability to translate high level product strategy into predictable, sustainable delivery cycles within an Agile environment. Communication Skills: Exceptional ability to collaborate with stakeholders and inspire a team in a fast paced, evolving environment. Education: Bachelor's Degree in Computer Science or a related technical field. Benefits Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike to work scheme as well as tax saver transport tickets. ️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. Moving house? Phorest employees get 3 moving days. Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest. Phorest is an equal opportunity employer. For this position, flexi time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Jan 28, 2026
Full time
About Phorest Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps. The Opportunity We are looking for an Engineering Manager to lead our newly formed Communications Team within the Consumer Pillar. We are centralising our communications expertise into one powerhouse team to transition from a transactional messaging service to an intelligent, AI-driven platform. You will lead the effort to unify our existing tools while building the next generation of voice and chat automation For this role, you will be primarily responsible for building, hiring and coaching a high performing team of engineers. While you'll stay technically engaged and contribute to architectural decisions, your priority is ensuring the team is set up for success by removing blockers and fostering growth. You will partner closely with Product and Design to shape our long term strategy and collaborate across the organization to bridge domain gaps. This role is perfect for a leader who blends traditional engineering management-mentoring, delivery, and strategy-with a passion for AI/ML. You should be comfortable leading a team through the ambiguity of a new domain, focusing on technical excellence and driving tangible business value through intelligent, automated solutions. What You'll Do Team Leadership: Lead and scale a high performing engineering team, fostering a culture of ownership, quality, and continuous improvement through coaching and regular 1 to 1s. Strategic Delivery: Partner with Product and Design to shape the Communications roadmap, balancing the delivery of new AI driven features (like AI Frontdesk) with long term technical health. AI & Innovation: Lead the integration of intelligent solutions (AI/ML) and new channels like WhatsApp to create a unified, automated communications platform. Operational Excellence: Champion observability and reliability by setting SLOs and ensuring the team has the tooling to proactively manage complex distributed systems. Technical Stewardship: Remain hands on enough to conduct code reviews, guide system design, and remove technical blockers to ensure scalable, resilient architecture. Cross Functional Collaboration: Align with the Consumer Pillar leadership to ensure your team's goals drive business value and integrate seamlessly with the wider Phorest ecosystem. Brand Advocacy: Contribute to Phorest's engineering brand by sharing insights, blog posts, or speaking about the team's technical challenges and successes. Who You Are Leadership Experience: 3+ years in an engineering leadership role with a proven track record of managing and developing software engineers. Technical Expertise: 5+ years of professional experience in Java and object oriented design, with a background in building complex distributed systems. AI/ML Fluency: Practical experience or a strong understanding of implementing AI/ML solutions to solve customer facing problems. Strategic Mindset: Ability to translate high level product strategy into predictable, sustainable delivery cycles within an Agile environment. Communication Skills: Exceptional ability to collaborate with stakeholders and inspire a team in a fast paced, evolving environment. Education: Bachelor's Degree in Computer Science or a related technical field. Benefits Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike to work scheme as well as tax saver transport tickets. ️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. Moving house? Phorest employees get 3 moving days. Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest. Phorest is an equal opportunity employer. For this position, flexi time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
The Role Answer all incoming calls and email promptly, confidently and professionally in accordance to call handling and quality targets. Accurately process reactive, planned and statutory compliance tasks. To action reactive requests from our client base and log all requests on our in-house computer system. To liaise with site-based engineers and field based facility managers to action requests as necessary. To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required. To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to. To be proactive in chasing job closures for client sites and to close down reactive requests that have been completed by our internal resources and sub-contractors. To ensure that timeframes are adhered to in relation to service level agreements. To review all data on our in-house computer system and be proactive in ensuring that the data is updated as required. To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered to. To carry out administrative tasks involved in setting up new supplier/contractor accounts. To promote good relationships with contractor/supplier contacts and site personnel and to project a professional image of Avison Young at all times. Provide administrative support to the Field Based team of Mobile Facility Managers. Manage own workload whilst meeting deadlines. General filing duties (electronic or manual) including the requirement that the filing system be neat and tidy to aid speedy retrieval of any information. Commitment to continuous service Improvement to improve end to end processes and service levels. Technical Skills Proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential. Previous experience of using a CAFM system is desirable. Core Skills It is essential for the right candidate to: Exceptional verbal and written communication skills. Be organised and able to multi-task. Accuracy, flexibility and ability to problem solve will be necessary in this role. Focused on delivering high-quality service with keen eye for detail. To be customer focused and ability to demonstrate empathy. Self-motivated, thrive under pressure with strong computer literacy in this role. Be able to work under pressure. Effective team member with supportive and collaborative approach. Experience A minimum of one year experience working in a help desk environment is desirable. Working experience in a customer focused setting is essential. Strong telephone communication skills
Jan 28, 2026
Full time
The Role Answer all incoming calls and email promptly, confidently and professionally in accordance to call handling and quality targets. Accurately process reactive, planned and statutory compliance tasks. To action reactive requests from our client base and log all requests on our in-house computer system. To liaise with site-based engineers and field based facility managers to action requests as necessary. To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required. To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to. To be proactive in chasing job closures for client sites and to close down reactive requests that have been completed by our internal resources and sub-contractors. To ensure that timeframes are adhered to in relation to service level agreements. To review all data on our in-house computer system and be proactive in ensuring that the data is updated as required. To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered to. To carry out administrative tasks involved in setting up new supplier/contractor accounts. To promote good relationships with contractor/supplier contacts and site personnel and to project a professional image of Avison Young at all times. Provide administrative support to the Field Based team of Mobile Facility Managers. Manage own workload whilst meeting deadlines. General filing duties (electronic or manual) including the requirement that the filing system be neat and tidy to aid speedy retrieval of any information. Commitment to continuous service Improvement to improve end to end processes and service levels. Technical Skills Proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential. Previous experience of using a CAFM system is desirable. Core Skills It is essential for the right candidate to: Exceptional verbal and written communication skills. Be organised and able to multi-task. Accuracy, flexibility and ability to problem solve will be necessary in this role. Focused on delivering high-quality service with keen eye for detail. To be customer focused and ability to demonstrate empathy. Self-motivated, thrive under pressure with strong computer literacy in this role. Be able to work under pressure. Effective team member with supportive and collaborative approach. Experience A minimum of one year experience working in a help desk environment is desirable. Working experience in a customer focused setting is essential. Strong telephone communication skills
NPS East Hill Probation Role: Receptionist / Administrator Contract Duration: Until April 2026 Pay Rate: 12.86 per hour - 14.41 per hour Location: Wandsworth, London Overview of the Role This is an administrative role based within the Probation Service (PS) Directorate of HMPPS. The post holder will report to a designated Line Manager and support the delivery of business-specific and transactional office-based activities. The role involves working collaboratively with team members to provide reception duties alongside a broad range of administrative support services. The post holder may be required to support multiple teams or functions within the operational area and provide cover during periods of absence; appropriate training will be provided. The post holder must promote equality, diversity, and anti-discriminatory practice and adhere to all policies regarding the sensitive and confidential nature of the information handled. Summary of the Role To provide an effective and efficient first point of contact for all visitors and telephone callers, while undertaking administrative duties in line with service policies and procedures. Responsibilities and Duties The post holder will be required to undertake the following: Act as the first point of contact for the Probation Service, welcoming people on probation and visitors professionally, both face-to-face and via telephone and email. Log arrivals and departures, notify appropriate staff members, and issue visitor passes and security fobs as required. Use tact, diplomacy, and situational awareness to help diffuse potentially challenging situations, recognising when additional internal or external support (e.g. security or police) may be required. Remain alert to conversations that may indicate safeguarding or risk concerns and take appropriate action, including notifying the Probation Practitioner and updating relevant systems (e.g. Delius). Respond to general enquiries regarding the Probation Service and local support services (e.g. food banks), referring more complex queries to appropriate managers. Manage building logistics, including mail handling, ordering PPE and stationery, managing deliveries, and overseeing meeting room, hot desk, and car parking bookings. Support meetings and events, including room setup and registration where required. Process bus fares and travel warrant for people on probation and manage petty cash, including collection and transportation between Probation properties. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Jan 28, 2026
Seasonal
NPS East Hill Probation Role: Receptionist / Administrator Contract Duration: Until April 2026 Pay Rate: 12.86 per hour - 14.41 per hour Location: Wandsworth, London Overview of the Role This is an administrative role based within the Probation Service (PS) Directorate of HMPPS. The post holder will report to a designated Line Manager and support the delivery of business-specific and transactional office-based activities. The role involves working collaboratively with team members to provide reception duties alongside a broad range of administrative support services. The post holder may be required to support multiple teams or functions within the operational area and provide cover during periods of absence; appropriate training will be provided. The post holder must promote equality, diversity, and anti-discriminatory practice and adhere to all policies regarding the sensitive and confidential nature of the information handled. Summary of the Role To provide an effective and efficient first point of contact for all visitors and telephone callers, while undertaking administrative duties in line with service policies and procedures. Responsibilities and Duties The post holder will be required to undertake the following: Act as the first point of contact for the Probation Service, welcoming people on probation and visitors professionally, both face-to-face and via telephone and email. Log arrivals and departures, notify appropriate staff members, and issue visitor passes and security fobs as required. Use tact, diplomacy, and situational awareness to help diffuse potentially challenging situations, recognising when additional internal or external support (e.g. security or police) may be required. Remain alert to conversations that may indicate safeguarding or risk concerns and take appropriate action, including notifying the Probation Practitioner and updating relevant systems (e.g. Delius). Respond to general enquiries regarding the Probation Service and local support services (e.g. food banks), referring more complex queries to appropriate managers. Manage building logistics, including mail handling, ordering PPE and stationery, managing deliveries, and overseeing meeting room, hot desk, and car parking bookings. Support meetings and events, including room setup and registration where required. Process bus fares and travel warrant for people on probation and manage petty cash, including collection and transportation between Probation properties. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
My client based in Cambridgeshire are currently recruiting for a General Manager to join their team on a full time permanent basis. Reporting to the Operations Executive you will be responsible for overseeing the efficient operation of centres within your territory, while driving commercial sales, maintaining health and safety standards, training your team to meet and maintain quality standards, and managing the process of repairs quotes and supplier approvals. Location: Cambridge Hours: 40 hours between 8:30am 17:30pm Monday to Friday Salary: £43,000 DOE This role involves a blend of strategic leadership, operations management, sales initiatives, health and safety compliance, and a strong focus on training and quality assurance. The General Manager will be responsible for exceeding budgets and KPIs agreed with stakeholders by executing everything from business development to pest control within an agreed territory. Key Responsibilities: P&L Responsibility: To exceed the monthly budget every month. Driving and sustaining the maximum revenue from the centres in the territory. Using all existing products and services to drive and sustain this revenue. Develop new products and services as appropriate. Use all days of the week to drive this revenue. Have good personal relations with the desk agents in national brokers. Configure the centre to generate and sustain the maximum revenue. Configure the centre to reduce the rates bill. Monitor and control expenses to ensure financial objectives are met. Operations: Ensure the smooth day-to-day operations of all centres in the territory. Monitor service quality and customer satisfaction. Identify areas for improvement and optimise processes. Allocate and manage staffing, budget, and facilities. Implement quality assurance processes to maintain a consistent level of service. Ensure that the highest level of customer service is maintained throughout all centres. Handle escalated customer issues and seek resolutions to maintain customer satisfaction. Commercial Sales: Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates. Identify and pursue new business opportunities, partnerships, and customers. Nurture and maintain relationships with key customers, corporate accounts, and brokers. Monitor and analyse market trends to adapt sales strategies accordingly. Marketing: Prepare local marketing campaigns which conform to corporate identity guidelines. Use all local channels to drive demand eg. Friends of existing and past customers, customers who toured but didn t buy, neighbours, local societies, local commercial agents, local events and conferences, local social media. People Management: Develop a high-performance culture through managing performance and identifying training and development needs through 1:1s, coaching, mentoring, CPD journals, HR processes and KPI setting. Foster a collaborative and goal-oriented team environment. Responsible for recruiting employees and performance managing underperformance and misconduct. Repairs and Supplier Management: Identify repairs and maintenance needs. Drive down costs and increase speed and quality by using compliant local approved suppliers where possible. Approve and manage supplier relationships. Health & Safety: To have an understanding and work to policies relating to statutory H&S obligations Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to. Regularly inspect facilities to maintain health and safety standards. Promptly report and address any health and safety issues or violations. Knowledge/Experience: Confident user of Microsoft Office 365 (Word, Excel and Outlook Management experience Experience working in a serviced office environment Demonstrable experience of managing a P&L, in a customer facing multi-site business Graduate or further education (desirable) Minimum Grade C in English and Math s (or equivalent) Key skills required for this role: Proven driver of revenue in multiple situations. Proven Commercial success. Makes good things happen quickly. Strong communicator, influencer and negotiator. Experienced manager and coach of people. Proven attention to detail. Experience of planning and forecasting. If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed). INDHUN
Jan 28, 2026
Full time
My client based in Cambridgeshire are currently recruiting for a General Manager to join their team on a full time permanent basis. Reporting to the Operations Executive you will be responsible for overseeing the efficient operation of centres within your territory, while driving commercial sales, maintaining health and safety standards, training your team to meet and maintain quality standards, and managing the process of repairs quotes and supplier approvals. Location: Cambridge Hours: 40 hours between 8:30am 17:30pm Monday to Friday Salary: £43,000 DOE This role involves a blend of strategic leadership, operations management, sales initiatives, health and safety compliance, and a strong focus on training and quality assurance. The General Manager will be responsible for exceeding budgets and KPIs agreed with stakeholders by executing everything from business development to pest control within an agreed territory. Key Responsibilities: P&L Responsibility: To exceed the monthly budget every month. Driving and sustaining the maximum revenue from the centres in the territory. Using all existing products and services to drive and sustain this revenue. Develop new products and services as appropriate. Use all days of the week to drive this revenue. Have good personal relations with the desk agents in national brokers. Configure the centre to generate and sustain the maximum revenue. Configure the centre to reduce the rates bill. Monitor and control expenses to ensure financial objectives are met. Operations: Ensure the smooth day-to-day operations of all centres in the territory. Monitor service quality and customer satisfaction. Identify areas for improvement and optimise processes. Allocate and manage staffing, budget, and facilities. Implement quality assurance processes to maintain a consistent level of service. Ensure that the highest level of customer service is maintained throughout all centres. Handle escalated customer issues and seek resolutions to maintain customer satisfaction. Commercial Sales: Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates. Identify and pursue new business opportunities, partnerships, and customers. Nurture and maintain relationships with key customers, corporate accounts, and brokers. Monitor and analyse market trends to adapt sales strategies accordingly. Marketing: Prepare local marketing campaigns which conform to corporate identity guidelines. Use all local channels to drive demand eg. Friends of existing and past customers, customers who toured but didn t buy, neighbours, local societies, local commercial agents, local events and conferences, local social media. People Management: Develop a high-performance culture through managing performance and identifying training and development needs through 1:1s, coaching, mentoring, CPD journals, HR processes and KPI setting. Foster a collaborative and goal-oriented team environment. Responsible for recruiting employees and performance managing underperformance and misconduct. Repairs and Supplier Management: Identify repairs and maintenance needs. Drive down costs and increase speed and quality by using compliant local approved suppliers where possible. Approve and manage supplier relationships. Health & Safety: To have an understanding and work to policies relating to statutory H&S obligations Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to. Regularly inspect facilities to maintain health and safety standards. Promptly report and address any health and safety issues or violations. Knowledge/Experience: Confident user of Microsoft Office 365 (Word, Excel and Outlook Management experience Experience working in a serviced office environment Demonstrable experience of managing a P&L, in a customer facing multi-site business Graduate or further education (desirable) Minimum Grade C in English and Math s (or equivalent) Key skills required for this role: Proven driver of revenue in multiple situations. Proven Commercial success. Makes good things happen quickly. Strong communicator, influencer and negotiator. Experienced manager and coach of people. Proven attention to detail. Experience of planning and forecasting. If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed). INDHUN
Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasksduring the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to delivera clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model the M&S behaviours and Colleague Expectations across the store SupportColleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are metTreats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG About Us M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. About the Team Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S! We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next. Job Info Job Identification 114915 Job Category Retail Posting Date 01/19/2026, 10:44 AM Apply Before 01/29/2026, 10:44 AM Job Schedule Full time Job Shift Flexible Locations 42 English Street, Carlisle, Cumbria, CA3 8HS, GB
Jan 28, 2026
Full time
Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasksduring the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to delivera clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model the M&S behaviours and Colleague Expectations across the store SupportColleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are metTreats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG About Us M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. About the Team Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S! We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next. Job Info Job Identification 114915 Job Category Retail Posting Date 01/19/2026, 10:44 AM Apply Before 01/29/2026, 10:44 AM Job Schedule Full time Job Shift Flexible Locations 42 English Street, Carlisle, Cumbria, CA3 8HS, GB
Trainee Recruitment Consultant - London 27k - 30k per annum (DOE) + OTE earnings Joining Daniel Owen as a Trainee Recruitment Consultant isn't just another job in recruitment, it's the start of a journey that shows you exactly what a sales role should be. Think growth, goal-smashing and celebrating the wins with unforgettable incentives and good times along the way. We live by the motto work hard, play hard. We give back to our communities. We empower our people to rise, lead and thrive. At Daniel Owen, you'll see your progression path clearly laid out in front of you and we'll help you climb it. You'll be constantly developing, surrounded by a team that pushes you to become the best version of yourself. Big goals? We love them. Ambition? We reward it. Energy? We match it. This is your chance to be part of something bold, fast-moving, and full of opportunity. Our London team is looking for a Trainee Recruitment Consultant where you will spend four days in our buzzing office and one full day each week out and about, meeting clients and candidates face-to-face. It's the perfect mix of desk-based success and real-world relationship building. Your impact/duties as a Trainee Recruitment Consultant: Client Relationships: Not just over the phone, but face-to-face, you'll identify and develop existing and new client relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications and experience. 360 Recruitment Process: From negotiating terms, to interviews to offer stages, you will manage the entire process. Top-Tier Service: Deliver exceptional service to ensure repeat business and outstanding recommendations Extra benefits of working as a Trainee Recruitment Consultant at Daniel Owen: Flexible Benefits: 23 days holiday per year, increasing each year up to your 5th year plus day off for your birthday Health and Well-Being: Contributory pension, private health care and life assurance. Director Incentives: Quarterly lunch incentives and personal treat vouchers Loyalty: Increased holiday with length of service and a gift of your choice at each milestone Jet-Setters Welcome: Reward trips, previous locations such as Marbella, Prague & Portugal Learning and Growth: We offer a Daniel Owen Academy for junior members of staff taking you through 12 weeks of group sessions and one to one training. Senior members of staff have their own tailored coaching and development which is typically carried out by a board member. Fast-Track Career: Our directors all climbed the ladder from within. Company funded recruitment specific qualifications: The company funds training and qualifications which offers all employees the opportunity to work towards MIRP Level 4 Management status Personalised one-on-onto coaching with One financial: Daniel Owen offers all employees the opportunity to unleash their financial potential and confidentially work alongside financial experts who will guide you through the labyrinth of mortgages, investments, savings, credit, and pensions. The Ideal Candidate for a Trainee Recruitment Consultant: Proven Professional: Whether in recruitment or sales (any sector), you know how to get results. Motivator and Ambitious: Inspire others and aspire to progress to a managerial role. Excellent Communicator: Posses brilliant communication skills face-to-face and via email Adaptable: Thrive in a fast-paced environment and pivot with changing priorities. Decision-Maker: You're not afraid to take the initiative If you envision a future where you're evolving, and making a significant impact within our dynamic team, please reach out to our Talent Acquisition Team for a confidential conversation. LON123
Jan 28, 2026
Full time
Trainee Recruitment Consultant - London 27k - 30k per annum (DOE) + OTE earnings Joining Daniel Owen as a Trainee Recruitment Consultant isn't just another job in recruitment, it's the start of a journey that shows you exactly what a sales role should be. Think growth, goal-smashing and celebrating the wins with unforgettable incentives and good times along the way. We live by the motto work hard, play hard. We give back to our communities. We empower our people to rise, lead and thrive. At Daniel Owen, you'll see your progression path clearly laid out in front of you and we'll help you climb it. You'll be constantly developing, surrounded by a team that pushes you to become the best version of yourself. Big goals? We love them. Ambition? We reward it. Energy? We match it. This is your chance to be part of something bold, fast-moving, and full of opportunity. Our London team is looking for a Trainee Recruitment Consultant where you will spend four days in our buzzing office and one full day each week out and about, meeting clients and candidates face-to-face. It's the perfect mix of desk-based success and real-world relationship building. Your impact/duties as a Trainee Recruitment Consultant: Client Relationships: Not just over the phone, but face-to-face, you'll identify and develop existing and new client relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications and experience. 360 Recruitment Process: From negotiating terms, to interviews to offer stages, you will manage the entire process. Top-Tier Service: Deliver exceptional service to ensure repeat business and outstanding recommendations Extra benefits of working as a Trainee Recruitment Consultant at Daniel Owen: Flexible Benefits: 23 days holiday per year, increasing each year up to your 5th year plus day off for your birthday Health and Well-Being: Contributory pension, private health care and life assurance. Director Incentives: Quarterly lunch incentives and personal treat vouchers Loyalty: Increased holiday with length of service and a gift of your choice at each milestone Jet-Setters Welcome: Reward trips, previous locations such as Marbella, Prague & Portugal Learning and Growth: We offer a Daniel Owen Academy for junior members of staff taking you through 12 weeks of group sessions and one to one training. Senior members of staff have their own tailored coaching and development which is typically carried out by a board member. Fast-Track Career: Our directors all climbed the ladder from within. Company funded recruitment specific qualifications: The company funds training and qualifications which offers all employees the opportunity to work towards MIRP Level 4 Management status Personalised one-on-onto coaching with One financial: Daniel Owen offers all employees the opportunity to unleash their financial potential and confidentially work alongside financial experts who will guide you through the labyrinth of mortgages, investments, savings, credit, and pensions. The Ideal Candidate for a Trainee Recruitment Consultant: Proven Professional: Whether in recruitment or sales (any sector), you know how to get results. Motivator and Ambitious: Inspire others and aspire to progress to a managerial role. Excellent Communicator: Posses brilliant communication skills face-to-face and via email Adaptable: Thrive in a fast-paced environment and pivot with changing priorities. Decision-Maker: You're not afraid to take the initiative If you envision a future where you're evolving, and making a significant impact within our dynamic team, please reach out to our Talent Acquisition Team for a confidential conversation. LON123
About the Role Shift Pattern: Monday to Friday, 08:00-17:00 This role forms part of a best-in-class Facilities Management team, delivering a professional and customer-focused operational service for a confidential prestigious client . The position supports Regional Facilities Managers to ensure effective team coordination, client engagement, and delivery of contract objectives. The role includes deputising for the National Account Manager, providing leadership and holiday cover when required. The successful candidate will manage CAFM systems, CAD floor plans, engineer coordination, financial administration, reporting, and support strategic account objectives. Key Responsibilities Support continuous improvement of operational systems and processes. Drive high-performing operational delivery in line with business plans. Monitor operational performance, budgets, and service delivery. Ensure effective execution of operational processes and SLAs. Produce operational documentation, reports, and performance data. Manage daily communications with internal operational teams. Support and deputise for the National Account Manager. Analyse trends in planned and reactive maintenance activity. Work with the client help desk to support reporting and engagement. Manage and update CAD drawings as required. Oversee invoicing, service charges, and on-account financial control. Manage ACW budgets, quotations, and subcontractor documentation. Maintain accurate records, site filing, and staff leave documentation. Provide cover for the London Facilities Manager when required. Essential Experience Experience in a fast-paced customer service environment Excellent written and verbal communication skills Strong organisational and prioritisation skills Good financial awareness and attention to detail Ability to remain calm under pressure Proficient in Microsoft Office and CAD systems Proactive, flexible, and service-driven approach Desirable Experience Facilities Management experience Experience with Concept Evolution or similar CAFM systems Health & Safety knowledge (IOSH or equivalent) Knowledge of engineering and cleaning services Moves and changes experience
Jan 28, 2026
Full time
About the Role Shift Pattern: Monday to Friday, 08:00-17:00 This role forms part of a best-in-class Facilities Management team, delivering a professional and customer-focused operational service for a confidential prestigious client . The position supports Regional Facilities Managers to ensure effective team coordination, client engagement, and delivery of contract objectives. The role includes deputising for the National Account Manager, providing leadership and holiday cover when required. The successful candidate will manage CAFM systems, CAD floor plans, engineer coordination, financial administration, reporting, and support strategic account objectives. Key Responsibilities Support continuous improvement of operational systems and processes. Drive high-performing operational delivery in line with business plans. Monitor operational performance, budgets, and service delivery. Ensure effective execution of operational processes and SLAs. Produce operational documentation, reports, and performance data. Manage daily communications with internal operational teams. Support and deputise for the National Account Manager. Analyse trends in planned and reactive maintenance activity. Work with the client help desk to support reporting and engagement. Manage and update CAD drawings as required. Oversee invoicing, service charges, and on-account financial control. Manage ACW budgets, quotations, and subcontractor documentation. Maintain accurate records, site filing, and staff leave documentation. Provide cover for the London Facilities Manager when required. Essential Experience Experience in a fast-paced customer service environment Excellent written and verbal communication skills Strong organisational and prioritisation skills Good financial awareness and attention to detail Ability to remain calm under pressure Proficient in Microsoft Office and CAD systems Proactive, flexible, and service-driven approach Desirable Experience Facilities Management experience Experience with Concept Evolution or similar CAFM systems Health & Safety knowledge (IOSH or equivalent) Knowledge of engineering and cleaning services Moves and changes experience
Pinnacle Recruitment are professional specialist head-hunters, recruiting within niche Residential & Construction sectors. Having been established since 2003, we take pride in focusing on talented individuals for high profile roles. Proactive recruitment methods are the backbone of our service and indeed what truly sets us apart from the competition. Pinnacle are looking to continue this impressive growth by recruiting confident and ambitious consultants with superb communication skills to become integral members of our thriving business. With continued expansion Pinnacle Recruitment are looking in their West Byfleet office KT14. We are looking to recruit a Senior Consultant who has experience Recruiting management staff within either a Construction or Residential Recruitment Desk on a permanent basis. This role will be given a wide brief to recruit all forms of Construction Professionals in many disciplines. You can recruit for large national Contractors or Developers and/ or regional smaller contractors and developers. Staff you recruit will be management i.e. Site Manager, Project Managers, Commercial Managers, Bid Managers, Engineers, Quantity Surveyors, Estimators, Technical Design Managers, etc. There will be freedom to develop and grow your section and the opportunity to manage your own team, with all the support and backing you require from Senior Management with vast experience within the Professional Division. We are particularity keen to talk to recruiters with entrepreneurial flair, fiercely motivated, committed and passionate about recruitment with a good working knowledge of Construction & Residential sectors, and have the ability and desire to headhunt perspective candidates. Even If you have limited headhunting experience we would be keen to talk to you, Pinnacle has a proven track record of training experienced recruiters and developing their headhunting skills, which dramatically increased their billings and earnings. In return we offer a market leading uncapped monthly commission structure, with no fixed seat value. Pinnacle Recruitment can offer opportunities to grow and manage your own team or simply develop your own skills and earn big money. Pinnacle has an excellent working environment, all the tools you need to succeed including your own fully expensed mobile, gym membership and a professional but non corporate environment; We will not micro-manage you or swamp you with KPI S but will get the best from you and increase your billings with strategic management and smart working techniques. Contact Jon Moss on our number or email your CV through to our link Check out our website for further details All of our roles include UNCAPPED HIGH COMMISSION STRUCTURE Full confidentiality assured. Flexible working
Jan 28, 2026
Full time
Pinnacle Recruitment are professional specialist head-hunters, recruiting within niche Residential & Construction sectors. Having been established since 2003, we take pride in focusing on talented individuals for high profile roles. Proactive recruitment methods are the backbone of our service and indeed what truly sets us apart from the competition. Pinnacle are looking to continue this impressive growth by recruiting confident and ambitious consultants with superb communication skills to become integral members of our thriving business. With continued expansion Pinnacle Recruitment are looking in their West Byfleet office KT14. We are looking to recruit a Senior Consultant who has experience Recruiting management staff within either a Construction or Residential Recruitment Desk on a permanent basis. This role will be given a wide brief to recruit all forms of Construction Professionals in many disciplines. You can recruit for large national Contractors or Developers and/ or regional smaller contractors and developers. Staff you recruit will be management i.e. Site Manager, Project Managers, Commercial Managers, Bid Managers, Engineers, Quantity Surveyors, Estimators, Technical Design Managers, etc. There will be freedom to develop and grow your section and the opportunity to manage your own team, with all the support and backing you require from Senior Management with vast experience within the Professional Division. We are particularity keen to talk to recruiters with entrepreneurial flair, fiercely motivated, committed and passionate about recruitment with a good working knowledge of Construction & Residential sectors, and have the ability and desire to headhunt perspective candidates. Even If you have limited headhunting experience we would be keen to talk to you, Pinnacle has a proven track record of training experienced recruiters and developing their headhunting skills, which dramatically increased their billings and earnings. In return we offer a market leading uncapped monthly commission structure, with no fixed seat value. Pinnacle Recruitment can offer opportunities to grow and manage your own team or simply develop your own skills and earn big money. Pinnacle has an excellent working environment, all the tools you need to succeed including your own fully expensed mobile, gym membership and a professional but non corporate environment; We will not micro-manage you or swamp you with KPI S but will get the best from you and increase your billings with strategic management and smart working techniques. Contact Jon Moss on our number or email your CV through to our link Check out our website for further details All of our roles include UNCAPPED HIGH COMMISSION STRUCTURE Full confidentiality assured. Flexible working
Working Pattern Week 1: Monday- 04:00-12:00 Tuesday- 04:00-12:00 Wednesday- 04:00-12:00 Friday- 04:00-12:00 Saturday- 04:00-12:00 Week 2: Sunday- 06:00-14:00 Monday- 04:00-12:00 Wednesday- 04:00-12:00 Thursday- 04:00-12:00 Friday- 04:00-12:00 Under 18 disclaimer This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action Role models new ways working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates, it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
Jan 28, 2026
Full time
Working Pattern Week 1: Monday- 04:00-12:00 Tuesday- 04:00-12:00 Wednesday- 04:00-12:00 Friday- 04:00-12:00 Saturday- 04:00-12:00 Week 2: Sunday- 06:00-14:00 Monday- 04:00-12:00 Wednesday- 04:00-12:00 Thursday- 04:00-12:00 Friday- 04:00-12:00 Under 18 disclaimer This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action Role models new ways working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates, it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
Customer Service Coordinator Up to £25,000 Leigh Full time Permanent Monday to Friday 8.30am - 4.30am Do you have experience in a busy fast paced environment? Do you have experience working within customer service? Attega Group is working on behalf of our client as their in-house recruitment provider. We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this Customer Service Coordinator role is to be the first point of contact for engineers and clients and log new job requests on the internal system. In return, our client is offering a salary of up to £25,000 P/A , depending on experience. This role is full-time and permanent . The hours of work will be 8.30am - 4.30pm Monday - Friday. Reporting to the line manager your responsibilities will include: Handle incoming telephone calls from drainage engineers, customers, and colleagues. Deal with a busy shared inbox, dealing with all emails in a timely manner. Log new job requests onto internal job management systems and client portals. Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests. Provide on-site support and assistance to drainage engineers as needed. The ideal candidate: Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role. Excellent communication and organisational abilities Strong administrative skills with a high level of attention to detail. Proficient in Microsoft Office, particularly Word and Excel. A proactive team player with the ability to work independently and meet deadlines For more information on our Customer Service Coordinator role, please contact Dan in the Attega Group offices today!
Jan 28, 2026
Full time
Customer Service Coordinator Up to £25,000 Leigh Full time Permanent Monday to Friday 8.30am - 4.30am Do you have experience in a busy fast paced environment? Do you have experience working within customer service? Attega Group is working on behalf of our client as their in-house recruitment provider. We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this Customer Service Coordinator role is to be the first point of contact for engineers and clients and log new job requests on the internal system. In return, our client is offering a salary of up to £25,000 P/A , depending on experience. This role is full-time and permanent . The hours of work will be 8.30am - 4.30pm Monday - Friday. Reporting to the line manager your responsibilities will include: Handle incoming telephone calls from drainage engineers, customers, and colleagues. Deal with a busy shared inbox, dealing with all emails in a timely manner. Log new job requests onto internal job management systems and client portals. Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests. Provide on-site support and assistance to drainage engineers as needed. The ideal candidate: Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role. Excellent communication and organisational abilities Strong administrative skills with a high level of attention to detail. Proficient in Microsoft Office, particularly Word and Excel. A proactive team player with the ability to work independently and meet deadlines For more information on our Customer Service Coordinator role, please contact Dan in the Attega Group offices today!
JOB DESCRIPTION As our new Cashdesk Manager, you'll play a pivotal role in shaping and influencing ways of working in what is one of Genting's leading venues. If you're motivated by impact, influence, and the opportunity to drive meaningful change, we'd love to hear from you. Applicants must have a minimum of 2 years' experience working in a senior cashdesk position with responsibility of overseein click apply for full job details
Jan 28, 2026
Full time
JOB DESCRIPTION As our new Cashdesk Manager, you'll play a pivotal role in shaping and influencing ways of working in what is one of Genting's leading venues. If you're motivated by impact, influence, and the opportunity to drive meaningful change, we'd love to hear from you. Applicants must have a minimum of 2 years' experience working in a senior cashdesk position with responsibility of overseein click apply for full job details
