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To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref 23518 The Skills You'll Need: Mandarin and English fluent. Solid infrastructure planning and implementation, server room management, virtualization platforms, network and storage administration, system monitoring, assets management, disaster recovery planning, and IT security compliance. Your New Salary: Competitive Depending on experience Fully office based Start: ASAP Permanent Reports to: Deputy Head of IT Mandarin speaking IT Junior Engineer - What You'll be Doing Each Day: Conduct IT infrastructure management, production operation management, IT asset management, business continuity management, disaster recovery, network management, vendor and third-party management, IT project management related tasks, and perform as Tier 2 IT Support. Incorporate with the IT Infrastructure Manager to ensure the smooth running of IT services in the Bank. Ensure that all network maintenance is conducted in accordance with our parent bank's instructions and local regulator; Perform maintenance and conduct changes for IT infrastructure and systems, make sure the performance and capacity of IT infrastructure can meet the requirement of business development and system stability. Compile operations and management procedures, conduct regular reviews and in turn make necessary changes so as to ensure thorough implementation of the IT policies; Incorporate with the IT Infrastructure Manager to ensure the smooth running of IT services in the Bank. Ensure that all network maintenance is conducted in accordance with our parent bank's instructions and local regulator; Incorporate with the IT Infrastructure Manager to ensure that the Bank's IT Disaster Recovery policy is comprehensive and that the policy and procedures are maintained up-to-date; Incorporate with the IT Infrastructure Manager to ensure that core network security reviews are undertaken as appropriate and ensure that all of the Bank's core network and desktops have an appropriate level of security; Incorporate with the IT Infrastructure Manager to maintain as well as support services for the operation of IT systems and applications. Draft IT manuals, procedures, guidelines of production management include IT infrastructure and IT systems (hardware and software). Follow the plans for IT infrastructure and systems on the basis of understanding, analysis and forecasting of demands of the various departments, make sure the performance and capacity of IT infrastructure can meet the requirement of business development and system stability. Conduct IT server room management, physical server and virtual machine platform, power supply management such as power generator and UPS, capacity and performance management. Conduct IT asset management such as servers, network devices, storage server, PC and laptop, video conference, landline, hardware and software inventory, configuration management. Produce relevant report. Implement IT infrastructure and systems include servers, storage, network device, backup system, AD, WSUS, UPS, power plant, phone, printer, virtual system maintenance include vCenter, ESXi, vmware, Ctrix etc. Execute the monitoring and solve issues in case happen. Incorporate with IT Infrastructure Manager to implement the security program of the computer and telecommunications systems and delegate powers to authorized users. Incorporate with IT Infrastructure Manager to formulate computer disaster recovery plans and arrange for relevant tests to ensure that the plan is compliant with the regulator's requirements. Liaise with HO and Data Center in relation to the task of IT Systems. Prepare reports to HO and Data Centre. Guide and train bank staff with IT knowledge. Mandarin speaking IT Junior Engineer - The Skills You'll Need to Succeed: English & Chinese (Mandarin) - fluent both oral and written. Microsoft Server and Desktop operating systems (2019 Server/Win10,11) Core Microsoft Infrastructure technologies and solutions (Exchange, AD, RDS, DFS) Systems Virtualization (VMware, vSphere) Backup technologies (Veeam, Backup Exec, System Recovery, Endpoint Protection, LTO) Server hardware maintenance and troubleshooting Hardware firewalls and router configuration Switching (HP, Cisco, Juniper, Huawei) System and network monitoring. MCSA-Microsoft Windows Server 2008/2012/Office365 MCSE- Microsoft Certified Solution Expert MCITP-Microsoft Certified IT Professional VMware Certified Professional CCNA/CCNP. Start date: ASAP Working hours: 9am to 5pm Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Lead the team. Drive performance. Deliver exceptional customer service. My long-standing client within the Building Services industry is looking to recruit an experienced Customer Operations Manager to lead their busy Helpdesk team. Having worked with this business for a number of years, I've seen them go from strength to strength. They have grown steadily by delivering an exceptional service to their customers and now operate from beautiful modern offices, providing a fantastic working environment for their team. This is a key leadership role within the business and would suit someone with a strong operational background who enjoys leading people, improving processes and delivering first-class customer service. Whilst experience within Facilities Maintenance, Facilities Management or Building Services would be highly advantageous, candidates from other fast-paced operational environments will may also be considered. Experience within the retail property maintenance sector would also be useful but is by no means essential. The Role As Customer Operations Manager, you'll take ownership of the day-to-day running of the Helpdesk, ensuring the team delivers an efficient, customer-focused service while meeting customer expectations and contractual service levels. This is very much an operational management role, with responsibility for leading the daily operation, managing workloads, prioritising resources and ensuring the team consistently delivers an outstanding service. Whilst you'll line manage the Helpdesk team, the majority of HR administration is supported by an external HR provider, allowing you to focus on operational performance and continuous improvement. Your responsibilities will include: Leading and motivating the Helpdesk team to deliver exceptional customer service. Overseeing reactive and planned maintenance works to ensure SLA compliance. Managing Priority 1 and Priority 2 jobs, ensuring customers receive regular updates. Building strong relationships with key customers and resolving escalated issues. Monitoring KPIs, SLAs, workflow and performance. Producing reports for senior management and making recommendations for improvement. Driving continuous improvement across systems, processes and procedures. Working closely with contractors and internal departments to ensure excellent service delivery. Creating a positive, accountable and customer-focused culture within the team. About You You'll be an experienced people manager with strong operational experience within the Facilities Maintenance and Management sector and a passion for delivering outstanding customer service and improving operational performance. Why Join? This is an excellent opportunity to join a well-established and growing business that genuinely values its people. You'll have the autonomy to make a real impact, lead a successful team and play a key role in the continued growth of the business. Working from beautiful modern offices with a supportive leadership team, you'll be joining a company that invests in its people and encourages new ideas to improve service and performance. Ready for your next challenge?

Service Delivery Manager Remote £50,000 - £60,000 VIQU are partnering with a fast-growing technology organisation within the data protection and managed services space, seeking an experienced Service Delivery Manager to join their Service Operations team. The role manages around 60 customer accounts, overseeing service delivery, relationships, escalations and performance. The ideal candidate will have a strong IT background, be confident managing multiple priorities and understand technical concepts around backup, recovery, licensing and data protection. Key Responsibilities of the Service Delivery Manager: • Conduct quarterly service reviews and ensure services meet agreed standards • Manage around 60 customer accounts and proactively prioritise customer requirements • Analyse reporting data to identify trends and potential issues • Produce high-quality customer reports and presentations • Track service actions and ensure timely follow-up • Manage escalations with Service Desk and Technical teams • Monitor support tickets and drive resolution where required • Build strong customer, partner and internal relationships Key Experience Required of the Service Delivery Manager: • 2+ years' experience in a Service Delivery role • 2+ years' experience within an IT environment • Experience managing multiple customer accounts and competing priorities • Understanding of IT support and Service Desk operations, including escalations • Understanding of backup, recovery, licensing and different data types • Excellent customer, partner and stakeholder communication skills • Experience producing high-quality customer reporting and presentations • Highly organised with strong time management skills • Competent with Microsoft Word, Teams, Outlook and SharePoint • Knowledge of ITIL and Backup/DR solutions is desirable Apply for the Service Delivery Managernow to speak with VIQU IT in confidence, or reach out to Fay Toomey via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Responsible to: Applications Lead Applications Portfolio Manager - Enterprise Applications Key relationships/Functional links with: Applications Lead Internal: Executive Directors, Directors, Service Group Managers and other staff across the Council as appropriate, mainly key users of Oracle Cloud in HR and Payroll. External: 3rd party suppliers currently working with Lewisham, other IT suppliers, Government departments, other Public Sector organisations Main Responsibilities and job activities: Applications Lead Investigating complex Oracle HCM incidents raised by business users through to fix and resolution. Managing system developments and changes from specification through to implementation. Overseeing Oracle Cloud quarterly updates, testing and other essential maintenance Coordinating feeder system integrations into Oracle Cloud within the PaaS solution. Working in collaboration with the 3rd party technical support provider Providing advice and guidance to stakeholders on best use of Oracle Cloud. Experience and skills required: Applications Lead Experience of leading on the technical management of Oracle Cloud HCM modules including Core HR, Payroll, Absence Management, Time and Labor, ORC, BIP Publisher Experience of maintaining and configuring Oracle Cloud HCM modules to meet business requirement and troubleshoot and fix issues Experience of using service desk systems to manage user queries through to resolution Experience of change management processes, systems configuration and testing techniques Knowledge and understanding of Local Authority IT functions and requirements Excellent written and verbal communication skills. Ability to communicate at all levels with clients, colleagues, partners and external organisations. General information: Applications Lead Applications Lead The post holder will be required to comply with organisation's policies and procedures. The organisation has a no smoking policy. Staff are not permitted to smoke on any of the organisation's premises nor in any vehicle used on organisation business. This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation. Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.

Recruitment Consultant or above Contract Technology desk London, Cheapside Hybrid Salary dependant on experience Your New Role and Team: You will specialise in placing Technology professionals across the private sector in London. The specific technology vertical will be determined following interview or dependant on your background as we are hiring 7x consultants across multiple areas of our Technology practice. Experience in technology contract recruitment is essential. On top of this, you'll receive comprehensive training and ongoing support from a highly experienced team, including specialist guidance from our Technology Director with 20+ years' market expertise. You'll also benefit from strong existing client relationships, but success in this role requires a proactive and strategic approach to business development. A significant part of your time will be spent engaging new clients and promoting our recruitment services through meetings and virtual channels. Your role will be an equal mix of candidate and client engagement. In a skill-short market, you'll need to demonstrate innovative ways to attract top Technology talent and deliver an exceptional candidate experience from initial contact through to appointment and beyond. Your objectives will focus on three key themes: Be visible and build relationships in the respective technology market Convert candidate relationships into client relationships Establish a reputation as a true subject matter recruiting expert The benefit of joining this well-established team is the opportunity to collaborate with high-performing individuals who collectively bring hundreds of years of recruitment experience. They are true specialists in their sectors, with an impeccable reputation. This creates an exceptional environment for the right individual to make an immediate impact on their own desk and be financially rewarded. What you'll get in return: At Hays, we know that recruitment can be demanding and competitive. However, as the market leader, Hays offers you the best training in the industry to support you in your development from Manager, Senior Manager and beyond. You will receive classroom training and on-the-job coaching from highly knowledgeable consultants which will enable you to develop a lasting and successful career. We believe in recognising success, so not only do we promote from within, but you will be rewarded with uncapped commission and unrivalled incentives and benefits. In addition, you will enjoy: Uncapped individual commission paid upon invoice every 4 weeks Regular performance-based incentive programmes including all-expense paid international trips A culture underpinned with trust, which is based on expertise, training, collaboration, inclusivity and doing the right thing Industry-leading learning and development to maximise your performance and advance your career every step of the way A global brand with established PSL agreements and warm client relationships An adult approach to working with hybrid working models and flexible working hours The opportunity to work in any of our 32 other countries through our global mobility offering Diverse range of employee support networks, wellbeing initiatives and wider benefits We know talented people want to work with the best: people, brand, tools, technology and infrastructure. They also want career development. Our culture is shaped and created by these features. We also know our people want to do interesting and meaningful work, increasingly in an organisation that is purpose led. This is demonstrated in the work we have done through our commitment to DE&I, Net Zero and our global volunteering and fundraising programme, 'Helping for your tomorrow'. What to do next Please apply now to become the next Recruitment Consultant or for more information on our roles. Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity. As a committed Disability Confident employer, if you're thinking of a new tomorrow for your career, whatever your background, let's work together to create it! At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.

Assistant Sales Desk Manager Northampton 38,000 Are you an experienced Team Leader looking for your next challenge? We're looking for an Assistant Sales Desk Manager to support the leadership of a busy internal sales function within a fast-growing business. This is an excellent opportunity for someone who enjoys coaching people, driving performance and delivering exceptional customer service. The Role Working closely with the Head of Sales, you'll support the day-to-day management of the Sales Desk, ensuring the team consistently achieves sales targets while maintaining excellent customer service standards. Key responsibilities include: Supporting the day-to-day management of the Sales Desk Coaching, mentoring and developing Internal Sales Executives Monitoring sales performance and producing KPI reports Conducting one-to-one reviews and call coaching Managing workloads and ensuring CRM accuracy Supporting recruitment, onboarding and training Acting as the first point of escalation for customer issues Providing management cover when required About You You'll ideally have: Previous experience as a Sales Team Leader, Internal Sales Supervisor or Assistant Manager Experience coaching and developing sales teams Strong commercial awareness Excellent communication and leadership skills Experience using CRM systems The ability to work in a fast-paced sales environment A proactive, organised and customer-focused approach What's on Offer? 38,000 salary 25 days holiday plus Bank Holidays Pension scheme Private Medical Insurance Death in Service Electric Vehicle Scheme Retail discount platform Ongoing training and development Genuine opportunities for career progression

? About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious , tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. ? Summary Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington. Our new colleague will be kind and caring. At Harris Academy Orpington we have worked hard to create an environment where we look after and care for each other. Whilst being incredibly rewarding, working in schools can sometimes be hard. Colleagues at Harris Academy Orpington know that we work together as a team and we look out for each other; the environment here is one of care, nurture and support along with a bit of challenge! ? Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. ? Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benef

Service Desk Manager Reading Up to £65,000 + Bonus Office Based We're working with an established B2B SaaS software business looking for an experienced Service Desk Manager to take ownership of its customer-facing support function and lead the next stage of its evolution. This isn't a role for someone who simply wants to maintain an existing Service Desk. You'll be given the autonomy to assess how the function currently operates, develop the strategy for its future and introduce smarter ways of working through AI, automation, self-service and data-driven service management. The business has a strong customer base, an established customer portal and good-quality service data. The opportunity is to use that foundation to create a more scalable, proactive and commercially valuable support function. What you'll be doing Lead and develop a customer-facing Service Desk team. Create and deliver the Service Desk transformation roadmap. Identify opportunities to use AI and automation across the end-to-end support process. Improve customer self-service, knowledge management and intelligent workflows. Move the function from reactive support towards proactive customer management. Own and improve SLAs, KPIs, first-contact resolution and customer satisfaction. Use support data to identify customer issues, trends and potential risks earlier. Act as the senior escalation point for complex customer issues. Work closely with Customer Success, Professional Services, Product and Engineering. Build a high-performing, continuous-improvement culture within the team. What we're looking for Strong experience leading a customer-facing Service Desk, Technical Support or Customer Support function. Experience within a SaaS, CRM or software vendor environment would be highly desirable. Proven experience using AI and automation to transform or improve service operations. The ability to think beyond individual AI tools and identify opportunities to automate complete processes. Strong knowledge of SLA/KPI management and service performance reporting. A proactive, commercially aware approach to customer service. Most importantly, you'll be someone comfortable challenging existing processes, presenting your own strategy to senior leadership and then taking ownership of delivering it. The opportunity You'll be joining with a genuine mandate for change. Rather than being handed a predefined transformation plan, you'll have the freedom to assess what works, challenge what doesn't and shape how the Service Desk operates going forward. Location: Reading - this role is expected to be office-based five days per week due to the leadership and cross-functional nature of the position. Salary: Up to £65,000 depending on experience, plus performance-related bonus.

An excellent opportunity has arisen for an experienced IT Manager to join a highly regarded education organisation in South Wiltshire. The role offers a salary of up to £48,000 DOE, 26 days annual leave plus Bank Holidays, a generous pension, Health Cash Plan, Employee Assistance Programme, gym membership options, cycle to work and car lease schemes, retail discounts and ongoing professional development. Working as part of a collaborative IT team, you will take responsibility for the IT infrastructure, networks, cyber security and core systems. You will also lead a small technical team and help deliver an ambitious digital strategy that supports teaching, learning and the wider school community. About the role As IT Manager, you will be responsible for the day to day management, security, reliability and performance of the technology environment. This is a hands on IT management position combining technical infrastructure expertise, project delivery and team leadership. It would suit someone who enjoys resolving complex technical issues, improving IT services and supporting the development of technical colleagues. Key responsibilities Manage and maintain the school's IT infrastructure, servers, switches, routers and network environment Ensure the security, resilience and availability of core IT systems Lead infrastructure upgrades and technology improvement projects Manage staff and pupil device deployment Support Windows Server, Microsoft technologies and key applications Maintain backup, cyber security and disaster recovery processes Line manage, support and mentor IT Technicians Oversee the IT Service Desk, asset management and technical documentation Work closely with senior leadership to support the school's Digital Strategy Manage third party technology suppliers and service providers where required About you You will have previous experience managing complex IT infrastructure and network environments, together with strong technical knowledge across networking, servers, cyber security and Microsoft technologies. You should also have: Strong networking knowledge, including switches, routers and wireless technologies Experience supporting Windows Server and Microsoft environments Experience delivering infrastructure upgrades and digital transformation projects Excellent troubleshooting and problem solving skills Strong communication and stakeholder management abilities Previous experience leading, supervising or mentoring technical staff Relevant IT qualifications or equivalent commercial experience Experience within a school, college, university or wider education environment would be advantageous but is not essential. This position may suit an experienced IT Manager, IT Network Manager, Infrastructure Manager, IT Systems Manager, Network Manager, Senior Infrastructure Engineer or Senior IT Engineer seeking their next opportunity within the education sector. Apply today for immediate consideration.

Job Title: 1st Line Support Engineer Location : Office based - Brighton Job Type: Permanent, Full-Time Reports to: Helpdesk Manager About Trident At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a- friend bonus scheme. About the Role We seek a passionate individual to join our team looking to progress their expertise and knowledge. As a 1st Line Support Engineer , you will be the first point of contact for resolving IT issues and providing outstanding customer service. This role requires a combination of technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. The key role responsibilities Answering support queries via phone, email and via the ticketing system. Troubleshoot and resolve hardware, software, and network issues. Troubleshooting helpdesk tickets via remote access. Assist users with login problems, password resets, and application issues. End-to-end ownership and resolution of 1st line tickets in line with Trident's SLA's/KPI's. Providing regular updates to clients on the progress of their tickets. Working ad-hoc on tasks requested. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience" . Continued assessment of security, integrity, and availability both internally and in part of Trident's service. About You We welcome candidates with experience in the following technologies, though not all are essential: Microsoft Windows & Mac operating systems and other common applications. Microsoft Office components such as Word, Excel, Outlook, etc. support. Microsoft 365 & Active Directory administration and support. General understanding of networking principles (IP addressing, DNS, DHCP, etc). A flair for troubleshooting, communication, and exceptional customer service. Effective communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Strong task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification would be desirable. Next Steps If you are looking for an opportunity to develop your career within a growing and people- focused organisation, we would love to hear from you. Apply today to be considered for this exciting 1st Line Support Engineer opportunity: Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value. Please note this role may be advertised under a different title than that used internally.

Service Desk Manager - Managed Services Provider Location: Hybrid / London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Desk Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder-management skills. A customer-focused approach with a commitment to delivering high-quality service. Ability to balance strategic thinking with hands-on operational involvement. Paying between £, depending on experience. Hybrid / London based. Must be eligible to work in the UK.

IT Enterprise Applications Manager London (Hybrid) £85,000 - £90,000 PA A well-established and highly profitable construction engineering business is looking for an experienced IT Applications Manager to join its IT leadership team. Reporting to the Head of IT, you'll lead the strategy, governance, development and continual improvement of the organisation's enterprise applications landscape, playing a key role in an ambitious digital transformation programme and supporting a significant pipeline of mergers and acquisitions. Working alongside the IT Infrastructure Manager and IT Service Manager, you'll drive application modernisation, automation, integration and standardisation across the business, ensuring solutions remain secure, scalable and aligned with business objectives. Responsibilities Develop and deliver the enterprise applications roadmap aligned to business strategy Lead application governance, lifecycle management, standardisation and rationalisation Drive digital transformation through low-code/no-code platforms, workflow automation and AI-enabled technologies Lead application due diligence, migration and integration activities for M&A projects Manage and develop a small applications team alongside external managed service providers Own vendor relationships, service reviews, licensing, budgets and product roadmaps Oversee enterprise applications including Workday, UKG/Kronos, COINS ERP, SharePoint, Snowflake, Autodesk Construction Cloud, Adaptive Planning, Sales Achiever CRM, Pro-Sapien and Primavera P6 Ensure strong application security, governance, performance, business continuity and user adoption Collaborate with business leaders to improve processes, data quality and operational efficiency Requirements: Proven experience managing enterprise applications within a complex organisation, ideally with experience of digital transformation and M&A integration programmes. Enterprise applications strategy and governance Low-code/no-code platforms and workflow automation Application standardisation and modernisation Business process improvement and enterprise integrations Managing technical teams, suppliers and third-party vendors Strong stakeholder management and programme delivery Experience with Workday, UKG/Kronos, COINS ERP, Snowflake, SharePoint or similar enterprise platforms would be highly advantageous Experience within engineering, manufacturing, construction or other project-based industries is desirable, along with knowledge of ITIL, Agile or project delivery methodologies Central London - Hybrid working with 4 days per week onsite initially, reducing to 2 days after probation.

Pay, Reward & Employment Services Team Leader (Hybrid) needed in Durham, £18.35ph PAYE - Reference: The post holder will be responsible for the day-to-day supervision of team members and workloads across the Pay, Reward and Employment Services function. To prioritise, plan and supervise the work associated with a wide range of tasks fundamental to an efficient and effective service to all internal and external customers. The post holder will be involved in the continual development of ensuring a flexible multi-skilled approach across the Pay, Reward and Employment Services function, ensuring individuals are suitably trained and motivated and that a high standard of service delivery is maintained. Support complex HR/Payroll projects including Job Evaluation and the review and development of HR/Payroll systems. Take a lead role in the identification, development and planning to ensure the Pay, Reward and Employment Services function contributes to the HR strategy, policy and systems; Lead on the planning, implementation and review of corporate, service area and section business and actions plans; Plan and supervise the workload of the team on a day-to-day basis, including all employee contractual changes and accurate payroll information. This also includes organising constantly changing workloads to meet operational requirements. Ensuring targets/deadlines are met and escalating concerns where appropriate; Conduct regular supervision/121 sessions and annual appraisals with team members ensuring their development needs are met appropriately; Working closely with Services, assisting line managers/Head Teachers in relation to all contractual changes which occur during the lifecycle of an employee. These include but are not limited to Flexible Working requests, Honoraria, Family Friendly Policies etc; Ensure the provision of an efficient and effective Employment Services Helpdesk service which includes dealing with a wide range of customer queries regarding a multitude of issues relating to the Pay, Reward and Employment Services function, ensuring high levels of customer service; Supervise the day-to-day processing of all DBS renewal applications for schools during the employee lifecycle including escalating where there is conviction information included on DBS certificates to the appropriate Head Teacher; Dealing with first line requests for support and assistance from internal and external customers and ensure processing deadlines are achievable, payment timetables are optimal and where possible, system development and enhancements meet their needs; Effectively supervise the team in relation to the inputting and processing of payrolls (including supervising the balancing of all payrolls each period) ensuring that data is accurate and complete, all payments are made within agreed deadlines and procedures followed, taking appropriate corrective action if required. This includes for example, recording and maintaining records of timesheet, car mileage and court order information, recovery of overpayments; This is a Full time role on a temporary contract basis. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. HSBC Custody Tax sits withinHSBC Securities Services (SSv), part ofMarkets and Securities Services. We support leading institutional clients by helping them access markets, safeguard assets and operate efficiently across complex global markets. Based in Edinburgh, this role supports theTax Technical Senior Managerto research, interpret and implement changes in global tax regimes, ensuringMSS GC Europemeets custody tax compliance requirements across multiple client types. You'll work closely with clients and internal stakeholders to deliver strong service, control and commercial outcomes. We are currently seeking a professional to join our team in the role ofCustody Tax Technical Manager. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Deliver a high-quality, risk-controlled client service, ensuring work is completed within agreed timelines and complex queries are answered promptly. Monitor and assess tax/regulatory market changes, validate external data (including tax treaties) and implement updates to processes and client communications. Maintain accurate client tax staticand ensure MSS system static(market and treaty rates) is correct and reconciled; investigate and resolve exceptions within targets. Support tax authority audits and regulatory requirements through robust controls, evidence and timely responses; produce MI and service/risk reporting. Provide technical support across Custody Tax including Withholding Tax, Double Taxation Agreements, SDRT, and Tax Logistics. Support and oversee Tax Transparent Funds (TTFs) activity, including periodic reporting, adherence to standard processes/tools, risk management and continuous improvement. Partner with IT to support ongoing development for Custody Tax processing (e.g., Xceptor and Bancs). To be successful you should have: Proven in-depth knowledge of the securities industry and global market infrastructure. Detailed understanding and knowledge of a Tax Operations environment. Comprehensive knowledge of withholding tax and double taxation agreements worldwide. Experience ensuring all client tax-related static is maintained and accurate, including investigating and resolving queries/exceptions within set targets. Proven capability to provide support to Tax Transparent Funds (TTFs), including BAU support and associated reporting/control activities. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Telephone: If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. HSBC Custody Tax sits withinHSBC Securities Services (SSv), part ofMarkets and Securities Services. We support leading institutional clients by helping them access markets, safeguard assets and operate efficiently across complex global markets. Based in Edinburgh, this role supports theTax Technical Senior Managerto research, interpret and implement changes in global tax regimes, ensuringMSS GC Europemeets custody tax compliance requirements across multiple client types. You'll work closely with clients and internal stakeholders to deliver strong service, control and commercial outcomes. We are currently seeking a professional to join our team in the role ofCustody Tax Technical Manager. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Deliver a high-quality, risk-controlled client service, ensuring work is completed within agreed timelines and complex queries are answered promptly. Monitor and assess tax/regulatory market changes, validate external data (including tax treaties) and implement updates to processes and client communications. Maintain accurate client tax staticand ensure MSS system static(market and treaty rates) is correct and reconciled; investigate and resolve exceptions within targets. Support tax authority audits and regulatory requirements through robust controls, evidence and timely responses; produce MI and service/risk reporting. Provide technical support across Custody Tax including Withholding Tax, Double Taxation Agreements, SDRT, and Tax Logistics. Support and oversee Tax Transparent Funds (TTFs) activity, including periodic reporting, adherence to standard processes/tools, risk management and continuous improvement. Partner with IT to support ongoing development for Custody Tax processing (e.g., Xceptor and Bancs). To be successful you should have: Proven in-depth knowledge of the securities industry and global market infrastructure. Detailed understanding and knowledge of a Tax Operations environment. Comprehensive knowledge of withholding tax and double taxation agreements worldwide. Experience ensuring all client tax-related static is maintained and accurate, including investigating and resolving queries/exceptions within set targets. Proven capability to provide support to Tax Transparent Funds (TTFs), including BAU support and associated reporting/control activities. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Overview We are looking for an experienced account manager with consistent success in expanding and retaining an existing portfolio of corporate B2B clients. Working within our Key Account team, this role takes on the significant responsibility of working with some our largest and longest-tenured clients, consisting of the world's leading Global law firms and professional services firms, selling across the range of Chambers' core product offerings. The ideal candidate will have experience working in a consultative, subscription sales environment, surpassing sales revenue targets through a combination of new business acquisition and account growth. Main Duties and Responsibilities Own and grow an established portfolio of key accounts, driving revenue through strategic upsell and cross-sell of Chambers' expanding suite of data, intelligence and analytics products. Develop and execute strategic account plans to maximise long-term client value, balancing short-term revenue opportunities with sustainable account growth. Build and maintain senior relationships across global law firms, engaging with key stakeholders including Managing Partners, Chief Marketing Officers and Heads of Business Development. Identify and unlock new revenue opportunities through detailed global account mapping, uncovering white space and engaging new buyers and influencers. Lead commercial conversations with clients, using value-based selling to position Chambers' insights, data and analytics solutions as strategic tools for market positioning and competitive intelligence. Maintain a strong sales pipeline, producing high-quality proposals and providing accurate forecasting against monthly and quarterly targets. Collaborate cross-functionally with research, editorial and marketing teams to ensure clients derive maximum value from Chambers' products and insights. As a brand/company, our products have the best reputation across all Legal markets the world over, the decision maker's door is always open. We operate a hybrid working model, with the Sales team based in our Fleet Street office on Mondays, Wednesdays and Thursdays. Team members typically work remotely on the remaining days, though desks are available to book in the office on Tuesdays and Fridays if desired. Why you should apply Full ownership of an established book of business valued at c. £1.6m ARR. Huge opportunity to grow revenue within existing accounts across our expanding portfolio of data and intelligence solutions. Work with one of the most recognised and respected brands in the global legal industry, engaging directly with senior partners and BD leaders at top law firms. Act as a strategic partner to clients, helping firms understand and leverage their market position. Continued investment into new products and data-driven solutions, creating ongoing upsell opportunities. Sole responsibility for allocated jurisdictions, building deep, long-term client relationships. Face-to-face client engagement across the UK and opportunities to travel within Europe. Join a high-performing global sales team with strong support and clear career progression. Lucrative and achievable commission plan (90% of the global sales team hit their OTE in 2024 Skills, Experience & Personal Attributes Proven track record of success in B2B sales or strategic account management, consistently achieving or exceeding revenue targets. Experience selling in a complex commercial environment, such as SaaS, professional services, data, intelligence, research or subscription-based solutions. Demonstrated ability to manage and grow high-value client accounts, identifying upsell and cross-sell opportunities within an existing customer base. Strong stakeholder management and relationship-building skills, with experience engaging senior decision-makers. Ability to translate client needs into compelling commercial value propositions, positioning products and services in a consultative and strategic way. Highly motivated and commercially driven, with a strong desire to exceed targets and deliver outstanding results. Confident communicator, capable of engaging and influencing senior stakeholders with credibility and clarity. Self-starter with a strong sense of ownership, able to manage a territory and portfolio of accounts with minimal oversight. Highly organised with excellent attention to detail, able to manage multiple priorities while maintaining high standards. Resilient and adaptable, comfortable operating in a fast-paced and performance-driven sales environment. Growth mindset with a "no limits" attitude, constantly looking for ways to improve performance and unlock new opportunities. Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. Applicants who identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments ar

Front of House & Member Experience Manager Location: Bristol Salary: £27,000-£30,000 Contract: Permanent, Full Time Start: ASAP We re looking for a polished, personable and highly organised Front of House & Member Experience Manager to become the welcoming face of a premium workspace and Members' environment in Bristol. This is a customer-facing position focused on handling a busy reception desk and delivering an exceptional experience for members, clients and guests. You ll be the first person people meet, so your ability to create a warm, professional welcome will be just as important as your organisational skills. Alongside front-of-house responsibilities, you ll help ensure the building operates smoothly, looks immaculate and consistently reflects the quality of the brand. What you ll be doing Provide a warm and professional welcome to members, clients and visitors. Manage the reception area and act as the main point of contact throughout the day. Build positive relationships with regular building users. Answer calls, manage emails and respond promptly to day-to-day enquiries. Coordinate visitor access, deliveries and meeting-room bookings. Prepare meeting rooms and shared spaces ahead of bookings and events. Conduct regular building walks and identify any presentation or operational issues. Ensure reception, communal areas and member spaces remain immaculate. Coordinate cleaning, maintenance and other building-service providers. Report faults and follow outstanding issues through to completion. Keep members informed about works or issues that may affect them. Maintain accurate building, visitor and operational records. Monitor supplies and arrange replenishment when required. Support member events and activities within the building. Handle member requests calmly, professionally and efficiently. Work closely with the wider team to ensure consistently high service standards. Support the opening and smooth operation of an additional Bristol location as the business grows. About you You ll be naturally warm, polished and confident, with a genuine interest in creating an excellent experience for everyone who enters the building. You ll ideally have: Experience in reception, front of house, hospitality, workspace, property or building coordination. A strong customer-service background within a premium environment. Excellent verbal and written communication skills. A professional and confident manner. Strong organisational skills and attention to detail. The ability to manage several priorities without losing sight of the customer experience. A proactive approach to identifying and resolving problems. Confidence working with building suppliers and service partners. Good IT and administrative skills. The ability to remain calm and composed during busy periods. Pride in maintaining high visual and service standards. Experience within premium hospitality, luxury retail, private members clubs, serviced offices or another high-quality customer environment would be particularly relevant. What s on offer? £27,000-£30,000 salary. The opportunity to join a growing premium business in a varied role combining front-of-house service and building coordination. Involvement in the opening and operation of new Bristol locations, with scope to take on greater responsibility as the portfolio and team develop. If you re passionate about creating exceptional first impressions and enjoy making sure every detail of a building and customer experience is taken care of, we d love to hear from you.