226 jobs found

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details

We recognise our people are the best thing about Red Badger and that a truly diverse workplace where people are free to be themselves is essential for great culture and great outcomes. If you like solving difficult problems, working with great people and making a real impact, join us and become a Badger. At Red Badger, our purpose is to make a positive impact on the world around us. Our mission is to transform blue-chips into next generation digital product organisations. We believe in creating opportunities for all. We benefit from diversity. That said, we're far from perfect - we want to be more diverse and representative. Join us and help make that happen. Employee Benefits We make sure our team is well looked after with generous salaries and a great benefits package which includes: Health How does Red Badger support me if I'm unwell? As well as enhanced sick pay, we also offer private medical cover provided by Vitality. What is covered to keep me healthy? We have a cycle-to-work scheme, which offers a loan of up to £1,000 to lease you a bike and accessories. Our HQ office also has great bike storage and shower facilities. We have ad-hoc yoga and other classes and there's always a supply of free fruit in our kitchens. In the worst-case scenario, how do Red Badger support me and my family? We've got several benefits designed to help you through difficult times. These include confidential legal advice and counselling through our Employee Assistance Programme, our death in service cover, permanent health insurance and critical illness cover. Finance What pension contributions will I receive? From day one you'll be auto-enrolled on our pension scheme and on passing probation you'll be able to opt-in to our enhanced scheme, which offers an employer contribution of 5% of your salary. Do you offer assistance with the cost of commuting? Yes, you can take out an interest-free loan to help with the cost of travel to and from work. Is there a bonus scheme? While we don't believe in performance-related bonuses, we do have a generous referral bonus scheme. How can I develop at Red Badger? Each year you'll receive a training budget of £2,000 to spend on your professional development. You'll also be invited to attend various in-house training events and lunch n learns. Do you have a library? Our HQ office has a well-stocked library, which you are welcome to borrow from or add to. We'll buy the books on the condition that you share them with everyone! How will I be supported to develop? You'll be able to discuss your career development goals with your manager, who will help give you opportunities and support to achieve these. Work-Life Balance How much holiday will I get? In addition to bank holidays, we offer 24 holidays per year, which incrementally increases to 28 days after six years service. What is your parental leave policy? Starting at 26 weeks and depending on your length of service, you'll be eligible for either our enhanced - 12 weeks full pay - or our enhanced plus - 16 weeks full pay - maternity or shared parental leave. New fathers can also take enhanced paternity leave in addition to shared parental leave. Do you have any well-being programmes? Once a month a masseuse comes into the office to give at-desk massages. We also have several well-being programmes and talks throughout the year. Community and Culture What socials can I get involved in? When you join, check out our social calendar to see what's going on - from dodgeball to pub quizzes to ring making to diversity lunches, you are invited to take part in as much or as little as you would like. And don't forget our two annual parties! Can I donate to charity through the payroll? Yes, you can join our Give As You Earn scheme to make tax-free charity donations, Red Badger will also match your donation! I'm interested in the Red Badger culture, can I get involved? We're proud of our culture and we want to consciously grow it as the business expands, join our monthly Culture Committee to help shape our culture conversations. Does Red Badger work with any charities? We pride ourself on our charity partnerships and we encourage Badgers to get involved in our charity initiatives by joining our Social Value taskforce. Hosting Red Badger's Partner Day is always a highlight of my year, but this year felt particularly special. Partnerships form a key part of our business development strategy; they Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a new partnership with Civo, the company reimagining cloud computing. Civo is a pioneering cloud service We respect and care for each other and strive for a truly diverse workplace where everyone has the freedom to be their authentic selves and feel safe. We're part of the Stonewall Diversity Champion programme to continuously develop structured and systematic policies and practices that reflect our world. In addition to supporting the LGBTQ+ community, we're focused on applying what we learn to all areas of equality including ethnicity, gender, disability and social mobility. 4th Floor, 2 Old Street Yard, London EC1Y 8AF

Information Security Manager Based: Field-based, predominantly in the London area Type: Full-time Salary: £70-80k Eligibility: You must be eligible to work in the UK As the Smartdesc Information Security Manager, you will be working with the Information Security team and technical delivery team to deliver security solutions to our customers. You will work with Smartdesc customers providing strategic Information Security guidance, support and roadmaps, driving continuous improvement in their security posture. This will include identifying and overseeing a variety of security projects, including helping our customers to implement security controls, assessing against industry good practice, creating assessment reports to deliver to Senior Leadership Teams and improving organisations security position. This role will be customer facing requiring a keen eye for detail and proven ability of delivering Information Security good practice. Key Responsibilities Identifying steps that organisations need to take to improve their security position and supporting them through the process. Alignment of good practice frameworks and standards such as Cyber Essentials, NCSC CAF and ISO 27001. Ownership or oversight of key Information Security processes and procedures. Implementation and ownership of Information Security Risk Management programmes. Identifying and managing remediation actions to reduce risks. Ownership or oversight of Information Security Policies. Development and Implementation of general and role/function specific Information Security Training and Awareness programmes. Raising, investigating and managing or supporting IT Security incidents ensuring any necessary follow up actions. Providing IT security support to business functions including digital teams, IT infrastructure and IT Service Desk. Development and ownership of the Information Security Internal Audit programmes. Oversight of rolling programmes of security tests, reviews and audits. Writing Information Security reports and delivering the findings to key stakeholders. Person Specification Knowledge and experience with technology, security and DP related compliance, legal & regulatory frameworks and standards, including Cyber Essentials, ISO27001, PCI DSS, OWASP, GDPR etc. Knowledge and experience of the Microsoft stack. Purview experience is beneficial. Ability to demonstrate expert knowledge and understanding of information security good practice. Experience in working with technical and non-technical business personnel at various levels, articulating security risks in a manner appropriate to the stakeholders. Strong attention to detail. Knowledge of Information Security principles and concepts and knowledge of technical security controls. A positive can-do attitude and a self-starter who can work under their own initiative. Information Security certifications such as CISSP or CISM are beneficial as are Microsoft certifications especially from the SC series such as the SC-400/401. About Us Smartdesc is part of the Academia Group, an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We're not just a supplier; we're a trusted partner for thousands of clients. Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Our customers IT success is our business. Building a strong reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award. Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology. Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK's most exciting tech success stories. Benefits Gym membership contribution Health Cash Plan Increased annual leave with length of service Free annual leave on your birthday Length of service bonus Flexible working hours Hybrid working Free Will Writing service Life Insurance And much more!

About The Role FDM is a global business and technology consultancy seeking an Infrastructure Programme Manager to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in London. Our client is seeking an experienced Infrastructure Programme Manager to lead the successful delivery of complex technology programmes across enterprise infrastructure. The role requires a strong delivery mindset, deep technical understanding of ServiceNow, Google Cloud Platform (GCP), and End User Computing (EUC). The ideal candidate will have the proven ability to drive outcomes in fast-paced environments. Responsibilities Govern end-to-end programme delivery for infrastructure initiatives, ensuring alignment with strategic business outcomes Manage the planning, budgeting and risk management of programmes to guarantee timely, cost-effective delivery, while proactively identifying and mitigating delivery risks Act as the bridge between technology teams, vendors, and senior stakeholders, translating business requirements into actionable delivery plans Oversee ServiceNow platform initiatives, ensuring effective workflow automation, governance, and operational efficiency Drive adoption and optimisation of GCP services, ensuring cloud-first strategies deliver measurable value Champion EUC transformation programmes, enhancing end-user productivity and security while delivering a consistent, seamless digital workplace experience Establish and manage programme governance, ensuring transparency, effective communication, and senior stakeholder engagement Lead multi-disciplinary teams to foster collaboration, accountability, and a culture of continuous improvement Requirements Minimum of 7 years' experience in Infrastructure Project Management,delivering complex, multi-stream infrastructure programmes in large organisations Strong expertise in ServiceNow implementation and integration for enterprise IT operations Practical understanding of Google Cloud Platform services, architectures, and delivery models Experience delivering EUC transformation, including device lifecycle management, virtual desktop solutions, and collaboration tools Excellent stakeholder management and influencing skills Expert in financial management, resource planning, and delivering measurable benefits Delivery-focused mindset, with strong problem-solving skills and ability to work in ambiguous environments Project and Programme certifications such as MSP, PMP, PRINCE2, Agile are highly desirable Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave, work-place pension About FDM We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

A leading customer service solutions provider in Greater London is seeking a Technical Account Manager. In this hybrid role, you will partner with clients to ensure successful implementation of Zendesk solutions, guide them on technical strategies, and advocate for their needs within the company. The ideal candidate has over 5 years in a SaaS environment and possesses strong communication skills to engage with various stakeholders. Join a team that values flexibility, innovation, and customer satisfaction.

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely on your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and solutions. Provide technical assistance to on-going projects and the transition of new customers when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines, VNET, EFS, Route 53 Security Center Backup, ASR, ANF AWS Identity Access Management (IAM) EC2, VPC, Storage Hub, Route 53 Security Hub Backup, Elastic DR We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.

Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the CEO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Software Development function creates and maintains applications, frameworks and other software components to deliver to business requirements. Developers conceive, specify, design, engineer, document, test, and deliver bug fixes as needed to provide high quality software solutions. Each Development team is aligned to one of Marex's business divisions and works with a corresponding Business Technology and Application Support team. Marex is seeking a Senior C# Developer to join our Analytics Development Team in London. We're looking for a highly skilled C# engineer with deep software engineering expertise and a strong understanding of financial markets. You'll contribute to the design and development of advanced pricing and risk platforms, including a high-performance distributed computing and market data system that supports quantitative research and trading. This role involves close collaboration with technology, trading, and quantitative teams, ensuring solutions meet business objectives while promoting Agile best practices, robust architecture, and continuous innovation. We're seeking a strong C# engineer who's passionate about building scalable, high-performance systems and developing innovative products that evolve with the business. Responsibilities Contribute to the architecture, design, and implementation of technology solutions developed and maintained by the team. Collaborate with the Software Development Manager to shape the development roadmap and define strategic priorities. Ensure all delivered systems meet production-quality standards, are fully documented, and support a smooth handover for long-term maintenance. Help define, promote, and uphold best practices in software engineering to ensure consistency, quality, and scalability across the team's work. Actively participate in Agile ceremonies - including sprint planning, stand-ups, and retrospectives - ensuring principles are applied effectively. Support sprint delivery by ensuring stories and bugs are well-defined, prioritised, testable, and accompanied by clear acceptance criteria. Troubleshoot, diagnose, and resolve support issues efficiently, maintaining a professional and customer-focused approach. Comply with the Operational Risk Framework, meeting all regulatory, security, and company standards. Demonstrate and promote integrity, professionalism, and alignment with Marex values in all interactions. Skills and Experience Excellent verbal and written communication skills A collaborative team player, approachable, self-efficient and influences a positive work environment Demonstrates curiosity Resilient in a challenging, fast-paced environment Ability to take a high level of responsibility in a fast pace and high-volume environment Excels at building relationships, networking and influencing others If you're forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America. Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. Responsibilities: • Provide support for all trading and back-office platforms offered by Marex to both internal and external client base. • Support business users offering second- and third-line support. • Knowledge of scripting language (PowerShell, Python ). • Manage new system analysis and implementation. • Provide incident management per ITIL standards. • Liaison between technology department and business groups to communicate system changes. • Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. • Ensure active tasks retain focus through workflow and prioritisation awareness. • Manage vendor system upgrades and implementation. • Manage exchange relationships and project manage mandatory upgrades. • Manage technical client on-boarding. • Complete exchange reporting and compliance audits. • Manage client technical requirements within Marex technology department. • Complete monthly transactional and volume reporting across all systems. Skills and Experience: • Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle • Must be able to work under demanding conditions with a calm demeanour • Experience gained in a financial services background, ideally finance • Ability to work as part of a team in an environment with changing expectations • Proven ability to show a proactiveness in picking up issues and improving existing processes • Process-driven and systematic mindset • Experience with ITIL and change management processes • Excellent documentation, communication, and organizational skills • Ability to build strong relationships with Application Development teams and business sponsors • General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC • Experience in exchange and vendor management • Knowledge of server-side infrastructure and admin tools • Ability to work shifts patterns (if required) • Good to have knowledge of Fix Messaging protocol, including support experience • Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets • Experience in technical onboarding of new APIs and systems • Prior experience in a support role, liaising directly with clients in a technical capacity • Desirable - Bachelor's degree in any relevant field • Excellent verbal and written communication skills • A collaborative team player, approachable, self-efficient and influences a positive work environment • Demonstrates curiosity • Resilient in a challenging, fast-paced environment • Excels at building relationships, networking and influencing others • Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness If you're forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.

Vorboss is building London's next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we're on the hunt for smart, talented people to join us. At Vorboss, we do the right thing-no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries. We're proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success. We're looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be 'the best job that someone ever had', regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust. Role overview As a Desk-Based BDM, you will play a key role in driving revenue growth by identifying and developing new business opportunities over the phone, email, and digital channels. You'll manage the full sales cycle from initial outreach to closing, while nurturing strong relationships with prospective clients. Key responsibilities (Please note that this list is not exhaustive). Proactively source new business opportunities via outbound calls, emails, LinkedIn, and other digital platforms. Qualify leads and understand client needs to tailor value propositions effectively. Manage a pipeline of prospects using CRM tools, ensuring accurate forecasting and timely follow-ups. Deliver compelling product presentations and proposals via virtual meetings. Collaborate with the marketing and sales teams to execute targeted campaigns. Maintain up-to-date knowledge of the company's offerings, pricing structures, and market trends. Hit and exceed monthly and quarterly KPIs and revenue targets. The right candidate Proven experience in B2B sales or business development ideally in tech, telecoms, SaaS, or infrastructure sectors. Strong communication and persuasion skills, with confidence in leading virtual meetings and pitches. Excellent organisational skills and a proactive, self-starting attitude. Experience using CRM systems (e.g. Salesforce, HubSpot) to manage pipeline and track performance. Ability to work independently and collaboratively in a fast-paced environment. You may not meet every single desired requirement listed under "the right candidate" section. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Benefits Employee Share Plan - Once an employee at Vorboss, we offer the opportunity to become a shareholder in the company. Company pension scheme. 25 days of annual leave allowance that increases with years served (excluding bank holidays). Access to Spill, our mental health support partner. Cycle to work scheme. Half price gym memberships through the healthcare provider. Free eye test. Hastee app, to help manage your salary and finances. Diversity, inclusion, and equal opportunities We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.

Workplace Engineer (End User Computing) Location: UK - London, UK - Birmingham, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Nottingham Job-ID: 215139 Contract type: Standard Business Unit: IT Consulting Life on the team At Computacenter, our people are our power. You'll be joining over 1,000 expert practitioners within our Group Professional Services division - a community driven by collaboration, technical excellence, and a passion for solving real-world challenges. As part of our Engineering Practice, you'll be at the forefront of delivering modern workplace solutions for our customers. Whether you're deep in configuration, presenting technical strategies, or rolling out new tools to end users, you'll be backed by a supportive team and an environment where your ideas and growth truly matter. We champion continuous learning, professional development, and working with some of the most respected brands and technologies in the world. With us, you won't just keep up - you'll stay ahead. What you'll do As a Workplace Engineer, you'll be instrumental in designing, deploying, and supporting modern end-user computing solutions across a variety of environments. Here's what you'll get stuck into: Deliver 2nd and 3rd line support for devices including laptops, desktops, tablets, and mobiles Implement and configure enterprise-scale Android, Apple, and Windows device environments Manage software deployments via Jamf, Intune, Workspace ONE, and Microsoft Endpoint Configuration Manager Script solutions and automate tasks using PowerShell and similar tools Act as a Subject Matter Expert (SME) for End User Computing and Modern Management strategies Collaborate in customer workshops and technical meetings to influence and guide outcomes Proactively identify risks and recommend mitigation strategies Consistently apply Computacenter's proven methodologies to ensure quality and consistency across every project What you'll need We're looking for someone who lives and breathes EUC technology. You'll thrive in this role if you bring: Strong knowledge of Windows 11, Microsoft 365 workloads, and endpoint technologies Proven experience in managing and deploying using tools such as Intune, MECM (SCCM), and Jamf Hands-on experience with Apple Business Manager, Knox Mobile Enrollment, and macOS in the enterprise Familiarity with Entra ID (formerly Azure AD), Group Policy, Conditional Access, and M365 Apps for Enterprise Solid scripting skills, especially in PowerShell A customer-first mindset with excellent communication skills - technical and non-technical alike Certifications such as Jamf Pro, AZ-104, MS-900, or MD-101 (or you're actively working towards them!) At Computacenter, your expertise powers the future of the workplace. Ready to make an impact? Apply today and be part of something bigger.

PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. The Application Analyst - Data will focus on improving how PLOS manages, connects, and understands data across its application ecosystem. This role will center on integrating systems, ensuring data consistency and accuracy across platforms such as Tableau, SQL, and other reporting tools, while learning and supporting Editorial Manager (EM) as needed. The analyst will act as a data steward for the applications team-monitoring data quality, maintaining field mappings, and ensuring seamless data flow between systems. The Application Analyst has a strong understanding of enterprise level applications, understands both their current configurations and our business objectives, and is responsible for supporting and implementing scalable solutions proactively and effectively. The Application Analyst is responsible for working closely with stakeholders, other Digital team members, and end-users to refine and prioritise user demands, to support a robust ecosystem of solutions, and to ultimately help the organisation achieve its business goals. This position demands an understanding of information technology concepts as well as strong communication skills, with an eye for agile process optimization, continuous improvement, and excellent customer service. Responsibilities Administer and maintain various environments within your designated enterprise applications (e.g. Tableau, JIRA, Confluence, Alchemer, NetSuite, HubSpot) including data management, system configuration and security practices Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed) Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates Communicate policies and outages, bugs, workarounds and solutions to internal and external users. Provide end user support and administration for all user needs: including user account maintenance, reports, and dashboards. Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team. Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations. Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary. Maintain and enhance relationships with system vendors. Uphold a high standard of customer service to all as a representative of the Digital team. Ensure compliance with relevant standards, regulations and PLOS's internal policies. Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR Ensure systems and data are secure in accordance with our cybersecurity policy Monitor and evaluate incoming issues, ensure timely follow up, and foster a culture of support. Functional knowledge of business systems Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously Results driven, capable of balancing multiple high priorities and quickly determining priority Customer oriented, with the ability to develop and maintain excellent relationships externally and internally Excellent troubleshooting, problem solving, and analytical skills Adept at queries, report writing and presenting findings Knowledge and Skills Proficiency with data and reporting tools such as Tableau, SQL, and related data visualization or analytics platforms. Understanding of system integrations, data mapping, and ensuring data quality and consistency across applications. Strong analytical and collaboration skills, with the ability to partner effectively with engineering and other teams to support data driven initiatives. Experienced with administering enterprise systems or platforms. Enterprise application certification(s) a plus Business analysis background with additional focus on business process management Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.) Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non technical team members Results driven, capable of balancing multiple high priorities and quickly determining priority Ability to multitask, prioritising multiple assignments to meet deadlines Self directed and capable of working under minimal supervision. Familiar with Agile development methodologies Positive approach to problem solving Qualifications Bachelor's degree in a technical or scientific field or equivalent experience Administrator certification for applications which offer them Experience with scientific research publishing is desirable. Experience working with Publication Management Systems (Aries Editorial Manager) or similar submission tracking systems highly desirable. Physical Requirements and Work Environment Prolonged periods stationary at a desk and working on a computer. Some domestic and/or international travel may be required Rare, but occasional after hours (evening or weekend) work. The base salary range we've established for these positions is £35,000 £47,000. PLOS also offers a comprehensive benefits package summarized below. BENEFITS: UK: Private medical insurance Life assurance Income protection Pension with up to 10% employer match 25 days holidays, market competitive Maternity and Paternity leave Birthday and three winter holidays days off 2 days paid time off for volunteering per year Fully remote work environment with stipend on joining for home office About PLOS Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst inopen science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge. Our work is supported by a highly skilled global in house team, partnerships with localscholarly organizations, and the valued contributions of a diverse, international communityof scientific researchers. We're committed to equal opportunity We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out. Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. Interested in building your career at Public Library of Science? Get future opportunities sent straight to your email.

Cyber Security Manager Our Client to be secured and protected from increased cyber threats and compliant to industry standards. This role covers information protection, including data loss protection and data classification, and threat protection, including security information and event management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice' standards as well as departmental policies and procedures Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability in Security leadership and 3rd party management experience CISSP certification preferred. Compliance knowledge required in ISO27001, PCI and GDPR. Possibly a certified ethical hacker Knowledge of Security technologies is essential, such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS and MDM solutions Understanding of common frameworks, such as ITIL or LEAN is preferred Good exposure of user environment management, including desktops/laptops, profile management, access control methodologies Must be very proactive in understanding and staying up to date with current security technologies and industry technology trends The job/Client is located at our head office in Paddington, London with hybrid working The Client holds a Licence to Sponsor (grade A) and will always consider sponsoring employees if needed We welcome applications from Ukrainian Refugees The salary for this position is circa £70K - £80K plus Benefits. Please do send your CV to us in Word format along with your salary.

IT Senior Network Systems Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Network Systems Engineer ideally with at least 7 to 10 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Key Skills CCNP level networking Solarwinds - Service Desk Software experience Experience of Palo Alto firewalls Firemon - Network Security Devices and Policy Management Complex Switches experience is essential. Experience of Avaya PABX systems Responsibilities Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times Technical / Functional Skills Proficient in common operating systems Windows 10, Windows Server 2016 and above Redhat Linux based Operating System Software proficiency VMWare v6.7 and above Veeam Backup and Replication Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Patch Manager Plus Microsoft Office 365 Networking (IT) Cisco Switches and Routers Palo Alto Firewalls LAN/WAN Routing Hardware Dell PowerEdge Servers Dell PowerVault SAN Storage Project management Data analysis Personal Skills (Soft Competencies) Strong interpersonal skills Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £70K - £80K. This is a 12 month FTC role. Please send your CV to us in Word format along with your salary and notice period.

Welcome to All in One Accessibility screen reader. To start the All in One Accessibility screen reader, press 'Ctrl + /'. This shortcut activates the screen reader to help you navigate and interact with the content. This post is being advertised and recruited by our partner, Hays. To find out more about the role and apply, please clickhere Reporting to the CEO, the Head of IT will be responsible for the strategic leadership, development and management of the Trust's IT infrastructure and service, whilst managing a high-performing team of IT specialists to ensure academies and the central team are fully supported. From a strategic perspective, you will be responsible for developing, maintaining and delivering the IT strategy, working closely with the Senior Leadership Team and stakeholders across the organisation, to ensure an IT service which encourages the highest level of teaching and learning in academies. You will lead on the management of the trust's service desk, whilst also considering the implementation of new technologies and software development, ensuring that the trust remains at the forefront of the EdTech world. From an infrastructure perspective, you will promote and develop the use of IT policies and processes across the trust, to encourage positive working practices and identifying proactive solutions to potential issues, whilst also having overall responsibility for the network across the trust. Operationally, you will manage an existing team of 2 IT Managers, whilst also considering the IT offering to schools and how this should evolve, therefore you will have recruitment and training as a key part of your role as the trust's central IT team grows. Additionally, you will have responsibility for cyber-security and IT compliance across the trust, therefore regularly reviewing policies, procedures and Service Level Agreements to ensure that the highest level of service is provided. As the Head of IT for this trust, it is also a key part of the role that you will lead on and successfully deliver all IT projects with the support of the wider team and external parties, being fully accountable for timings and budgets. Furthermore, you will fully manage the IT budget and therefore be required to regularly present and communicate to the senior leadership team regarding upcoming IT projects and costings. Please note this role will be on site 5 days a week in Lancashire with time being spent at both the central head office, and the individual academies.

Overview Duration: 12-month fixed-term staff contract (not freelance), with a strong potential for conversion to a permanent role. Location: This role is based in our office located in Hammersmith, London + 1 day remote work per week. Assala Energy is a dynamic Oil and Gas Exploration and Production company committed to the sustainable development of its assets in Gabon. We value a collaborative approach, promote diversity, and prioritize safety and integrity in all our operations. We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join our global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting our entire IT infrastructure, which supports our business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Qualifications & Experience: Extensive experience (typically 7+ years) in a senior infrastructure engineering role, preferably within a global or multi-site SME. Key Responsibilities Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems. Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management. Ensure the security of our infrastructure and data by managing on-premises and cloud security controls, and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching. Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Manage and maintain our VDI environment (VMware Horizon / Citrix / OLVM), ensuring a reliable experience for our global user base. Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure. Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers. Plan and execute infrastructure projects, including upgrades, migrations, and new implementations. Global Operations & Strategy Collaborate with international teams to ensure the seamless delivery of IT services to all global employees. Address the challenges of a distributed workforce, utilising technologies like SCCM CMG, and VDI for remote access and device provisioning. Navigate the complexities of regional IT regulations and data sovereignty requirements (e.g., GDPR). Contribute to the development of the global IT roadmap and strategy, identifying opportunities for innovation and improvement. Manage relationships with third-party vendors and service providers across different regions. Leadership & Mentoring Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development. Create and maintain comprehensive documentation for infrastructure, systems, and procedures within our knowledge base to ensure accurate and up-to-date information. Lead by example in promoting best practices for IT security, service management (ITIL), and project management. Disclaimer: No changes to the original role description beyond formatting and clarity. Expertise & Technologies Expertise in the Microsoft Stack: In-depth knowledge of Active Directory, Group Policy Objects (GPOs), DNS, NPS (Radius), Certificate Authorities (CA), and SMTP relays. Strong scripting and automation skills using PowerShell. Cloud Technologies: Proven hands-on experience with Microsoft Azure (IaaS & PaaS, E5). Strong understanding of Entra ID (formerly Azure AD) for identity and access management. Experience with cloud-based device management, including Azure MDM and Windows Autopilot. System Centre Configuration Manager (SCCM): Proficient in managing a complex SCCM environment, including Distribution Points (DPs), and Primary and Secondary sites over slow WAN links. Demonstrable experience with Cloud Management Gateway (CMG) configuration and Azure integration. Skilled in application packaging and deploying software, updates, and operating systems. Ability to troubleshoot and ensure replication between all sites is working as expected. Virtualisation & VDI: Deep technical knowledge of VMware environments, including vSphere, vCenter, and ESXi host management. Commercial experience with at least one central VDI platform: VMware Horizon, Citrix, or OLVM. Hardware Experience: Hands-on experience with enterprise server and storage hardware from HPE and Dell. Experience managing and maintaining physical tape libraries. Familiarity with managing a diverse estate of endpoint devices (Laptops/Desktops) from Dell, HPE, and Lenovo. Networking & Monitoring: Solid understanding of networking principles (TCP/IP, VLANs) and exposure to routing protocols such as OSPF. Experience using monitoring tools, specifically Zabbix. Security & Asset Management: Direct experience with vulnerability management and patch management processes, working with security teams to ensure compliance. Proficiency in using asset discovery and management tools such as Lansweeper. Server Operating Systems & Backups: Strong knowledge of various Linux distributions (CentOS, Red Hat, Ubuntu). Expertise in managing enterprise backup solutions, specifically Veeam Backup & Replication. Qualifications & Experience Experience in ServiceNow administration and/or development would be a significant advantage. Relevant industry certifications, such as Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or other Microsoft 365/Security certifications. Familiarity with ITIL & NIST frameworks for service management. Experience working in an agile environment.

Digital Experience Partner About Lendlease Lendlease is Australia's leading real estate business with International operations. Our core expertise is in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places around the globe.Lendlease's Digital team focuses on creating innovative solutions across the entire project lifecycle, from design and construction to operation and customer experience. Our work encompasses areas like data analytics, digital twins, smart buildings, and advanced construction technologies, ultimately aiming to improve efficiency, sustainability, and the overall value delivered to clients and communities. About the Role The UK Digital Experience Partner role is a member of the Digital Experience team providing consistent and quality service to our customers. The UK Digital Experience Partner role is responsible for the following key Digital Experience activities: Building strong trusted relationships with key stakeholders such as site managers, Corporate Real Estate, executives and EA's. Maintain a strong physical presence at the corporate office and sites to support and enhance our customers' technology experience. Provide 1st and 2nd level support, including implementation, management and usage of Digital Experience (DX) and Audio-Visual (AV) technologies on both primary and remote Lendlease sites. Provide one on one customer coaching around pre-developed How-to and knowledge base articles. Identify gaps in Knowledge Base articles and draft knowledge base articles for review. Manage successful implementation of technology projects within the region in collaboration with the broader DX team (both in Europe and internationally) and other teams within Digital. Manage the technology requirements for business critical Lendlease events held in the UK. Undertake Site Setup activities (Moves, Adds or Changes). Assist in creating a working environment for Lendlease employees where ambition to learn and digital ability are recognised, encouraged and rewarded. Work with Lendlease teams to understand how they are utilising IT collaboration and productivity resources, such as Microsoft 365 stack and to assist in the development of tools and methods to drive efficiencies within those teams. Key Accountabilities Operational Embrace an ethos of passion for customer and quality, collaborating with IT Service Desk, Operations, Cloud and Product Teams to provide seamless service that delivers value for our customers. Remotely and Face to Face provide Level 1 & 2 technical support. Plan and action through to resolution each ticket assigned or collected from the Information Technology Service Management (ITSM) queue. Log all walk up requests and incidents with correct details, categorisation and resolutions in the ITSM system. Ownership of IT support for UK sites. Provide Audio-Visual support for Audio-Visual equipment and meeting rooms. Achieve set monthly Service Level Objectives (SLO) targets to ensure DX Service level targets are met or exceeded. Collaborate with the IT Service Desk, Operations, Cloud and Product Teams in the provision of DX Services and the diagnosis and remediation of all provided to Lendlease staff with escalations or requests for assistance. Escalation of tickets where required to support the business. Ensure timely and appropriate communication of information required to make effective use of our technology solutions. Proactively coach people one on one on pre-defined How-to guides and knowledge base articles to reduce tickets being entered for repeat requests or problems. IT ownership and support for all the ICT requirements of a number of assigned sites/centres. Complete site setup decommissions, or relocation activities as assigned by your manager in an accurate and timely fashion. Regularly update Site information in the ITSM system. Undertake tasks as directed by Digital Workplace Services Manager. Contribute to the creation of training content, presentations, quick reference guides and videos Source and deliver existing learning content to support product adoption Training will be advertised and delivered through a combination of; event style activities, digital platforms and face-to-face training Technical Ensure compliance with all company policies and standards. Identify where "How To" and Knowledge Base articles are missing and then draft articles to address the gaps, for review by Manager Experience with training material preparation and delivery About You Devotion to customers Excellent communications skills (verbal and written) - ability to communicate credibly to both technical people and business people, up to senior executive level Strong attention to detail and organisation Service excellence and continuous improvement mindset Service delivery, quality and outcome focus Structured problem solver, contributes to improvements Delivery and outcome focus Growth mindset, seeks development and clarity Embraces diversity & learns from others' perspectives Collaborative team player Thrives on co-creation and knowledge sharing Benefits of working at Lendlease Industry leading pension scheme Private medical health benefit and dental plan options Enhanced parental leave Life assurance 25 days annual leave with the option to buy or sell additional days Wellbeing leave Health and wellbeing support and initiatives 24/7 confidential Employee assistance program Discounted gym membership to over 2,500 gym's nation wideLendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is making things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including a pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role Sitting within the Gemserv Future Markets division, our Stakeholder Engagement Team is responsible for understanding code impacts on stakeholders and working with them to develop their understanding of the Code and their respective responsibilities under the REC. We work with Parties to the Code, Non-REC Party Service Users, Consumer Representatives, and other key stakeholders, working with multiple business and Party types. We work across the Code Manager functions (including the Performance Assurance, Technical Services, and Communications teams) of the REC, ensuring information is fully understood and then fed effectively to stakeholders. We ensure parties know how to access all elements of the Code Manager service and how they can provide feedback on queries and improvements to the arrangements. Our Operational Account Managers provide named support to multiple parties and stakeholders. We understand differing party types and individual company needs, how the REC and the obligations apply to each Party, and recognise where changes to the Code or the associated arrangements may impact them. We support Parties with the onboarding and use of the REC systems and services, including the REC Portal and the enquiry and switching services. As well as high-level plans, the Operational Account Managers will be sharing information and contributing to the training and development of new REC parties and new personnel. The Operational Account Managers work with all Code Manager functions to understand the current arrangements and processes, as well as the scale and impact of proposed change, and ensure parties are always informed and supported. We explain the REC in a language and context that is relevant to different REC Parties, accounting for their market role, experience, and business model. The Operational Account Managers have a key supporting role in identifying and predicting change for the market and its participants. They will contribute to the strategic direction of the REC by evaluating its future requirements and assessing the appetite for change amongst parties and categories of Party, which in turn will contribute to a more balanced and equitable market. Responsibilities Develop an understanding of the Retail Energy Code and the impacts of the arrangements on industry stakeholders and consumers. Develop and maintain strong, collaborative working relationships with multiple individual stakeholder accounts to provide support and ensure they are informed and engaged in all matters relating to the REC. processes and systems, and future change. Manage the incoming applications, ensuring the requests are recorded and processed in line with SLAs. Hold individual onboarding meetings between all new Parties to introduce the REC, the Code Manager, and the process within it. Supporting Parties in the development of engagement plans (which may include regular meetings,) subject to their business model, Party typeand aspirations. Ensuring stakeholders meet any of their obligations. Work with other REC Code Manager teams to support the onboarding of/changes to Parties access to REC services such as the REC Portal, Enquiry Services and CSS. Develop and maintain strong, collaborative working relationships with other Code Manager teams and REC Code Manager Service Providers. Support the development of business requirements and solutions for standard and non-standard stakeholder data requests. Support the Change Management team with the development of enduring change solutions. Liaise with the REC Service Desk and other code functions to ensure the continual improvement of the service given to stakeholders. Accurately respond to Service Desk enquiries, ensuring we deliver against our required SLAs. Ensuring the team meets its service levels by working to and taking ownership of deadlines. Drafting and reviewing internal and external documentation, including guidance, communications, and website content, to ensure accuracy, consistency, and quality. Analysis of REC data to identify areas of concern within the arrangements and proactively engage with parties to highlight current and future areas of impact. Proactively support our Stakeholder Engagement team with projects, changes, and or tasks, using your own initiative to manage workload in line with team Service Level Agreements. Competitive salary plus an excellent benefits package Qualifications Requirements Experience in the GB energy retail market in a relevant role. An understanding of the regulatory framework for the GB energy market and how that relates to business models of REC stakeholders. Experience of working and communicating with a variety of stakeholders interpreting complex business processes and onboarding new procedures and ways of working. Demonstratable experience of working across multiple and possibly contradicting objectives to drive innovative solutions. Ability to work with digital processes and systems. Ability to manage a varied workload and be flexible and adaptable to changing priorities. Experience of working collaboratively across a diverse team to deliver exceptional service. Required Skillset Ability to create resilient relationships. Ability to understand and work with differing stakeholder needs and how to put Parties and Consumers at the heart of the service. Be ambitious, creative, and innovative, learn lessons from their work, share expertise and continuously learn. Excellent communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences. A keen eye for detail and the highest standard of quality for themselves and others. Passionate about delivering an exceptional service and positive outcomes for the market and consumers. Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar