We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. The position is offered on a permanent part time basis of 34 hours per week. Working hours would be Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Rydon Maintenance provides hard facilities management services, incorporating planned preventative and reactive maintenance to a variety of clients, predominantly within the healthcare and housing association sectors. Within our healthcare division we look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose. Job Purpose As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met. key responsibilities include; To monitor the outstanding repair calls within the helpdesk. To take calls from general public who are requiring guidance regarding hospital appointments. Planning in daily works for site engineers. To ensure effective communication between our operational team and our client. Ordering of materials required by the engineers, speaking to suppliers and contractors. Provide additional administration and support, where required for other team members and managers. Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern. What we can offer you; Competitive Starting Salary of £22,950 per annum based on part time hours of 34 per week. Holiday Entitlement: 25 days per annum FTE Holiday Purchase Scheme: Buy up to an additional 5 days holiday Pension Scheme: 4% contributory. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Eyecare vouchers and free Flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Opportunities for you to progress your career across the business This is a permanent part time position and working hours are Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Experience Required The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential. Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel. If you have the above experience, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application. JBRP1_UKTJ
Mar 02, 2026
Full time
We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. The position is offered on a permanent part time basis of 34 hours per week. Working hours would be Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Rydon Maintenance provides hard facilities management services, incorporating planned preventative and reactive maintenance to a variety of clients, predominantly within the healthcare and housing association sectors. Within our healthcare division we look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose. Job Purpose As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met. key responsibilities include; To monitor the outstanding repair calls within the helpdesk. To take calls from general public who are requiring guidance regarding hospital appointments. Planning in daily works for site engineers. To ensure effective communication between our operational team and our client. Ordering of materials required by the engineers, speaking to suppliers and contractors. Provide additional administration and support, where required for other team members and managers. Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern. What we can offer you; Competitive Starting Salary of £22,950 per annum based on part time hours of 34 per week. Holiday Entitlement: 25 days per annum FTE Holiday Purchase Scheme: Buy up to an additional 5 days holiday Pension Scheme: 4% contributory. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Eyecare vouchers and free Flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Opportunities for you to progress your career across the business This is a permanent part time position and working hours are Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Experience Required The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential. Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel. If you have the above experience, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application. JBRP1_UKTJ
Estates Manager - Client side - £43000 plus package - Liverpool-based Your new company Reporting to the Head of Estates, you will play a key leadership role in safeguarding the health, safety and wellbeing of all building users across the estate. You will be responsible for the effective delivery of reactive maintenance and statutory compliance activities, ensuring all works are completed to the highest standards and within required timeframes. You will also oversee the timely production and accuracy of maintenance reports, and ensure that all Planned Preventative Maintenance is scheduled, monitored and delivered in line with organisational, legal and industry requirements. Through proactive management and a strong focus on service quality, you will help maintain safe, secure and well-maintained environments across all sites. You will be based in Liverpool, managing a team of 5 staff and a portfolio of 22 buildings across the wider Liverpool region. Your new role -Ensure statutory compliance and Health & Safety standards. Maintain safe systems of work, oversee compliance with CDM 2015 regulations, and act as the responsible person for statutory schemes (e.g. asbestos, legionella). -Manage estate maintenance and repairs. Oversee planned and reactive maintenance programs, ensuring quality standards, timely delivery, and adherence to financial regulations. -Coordinate contractors and Facilities Management partners. Manage external contractors and Facilities Management partners, monitor performance against SLAs, and ensure safe execution of works. -Monitor building condition and infrastructure. Maintain accurate estate drawings and condition records, oversee inspections of building fabric and mechanical and electrical systems, and safeguard environmental standards for collections. -Lead compliance reporting and documentation Produce reports on maintenance progress, statutory compliance, and energy consumption, in line with government requirements. -Support capital projects and estate development. Contribute to design, delivery, and handover of major projects, advise on building extensions and conversions, and participate in a Soft Landings approach. -Manage budgets and resource allocation Control allocates budgets for repairs and maintenance, distribute work within the team, and ensure efficient use of resources. -Provide leadership and customer-focused service Oversee Estates help desk operations, participate in performance reviews, and ensure team training in Health & Safety and project management. What you'll need to succeed - You will have good hard services experience. - Good compliance experience and knowledge - Ideally plant room experience - Good leadership and management experience - Able to manage mufti sites - It would be advantageous if you have worked on listed buildings or in conservation What you'll get in return - £43000 salary - 38 days holiday including bank holidays - 35 hour week -Civil Service Pension Scheme -35% staff discount in all Cafés -25% staff discount in all Shops -Employee Assistance Programme -Employee Benefits Portal: High Street discounts, retailer discounts, locally negotiated discounts, Cycle to Work Scheme, Travel Loan Scheme, Eyecare Scheme, Smart Pay Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 02, 2026
Full time
Estates Manager - Client side - £43000 plus package - Liverpool-based Your new company Reporting to the Head of Estates, you will play a key leadership role in safeguarding the health, safety and wellbeing of all building users across the estate. You will be responsible for the effective delivery of reactive maintenance and statutory compliance activities, ensuring all works are completed to the highest standards and within required timeframes. You will also oversee the timely production and accuracy of maintenance reports, and ensure that all Planned Preventative Maintenance is scheduled, monitored and delivered in line with organisational, legal and industry requirements. Through proactive management and a strong focus on service quality, you will help maintain safe, secure and well-maintained environments across all sites. You will be based in Liverpool, managing a team of 5 staff and a portfolio of 22 buildings across the wider Liverpool region. Your new role -Ensure statutory compliance and Health & Safety standards. Maintain safe systems of work, oversee compliance with CDM 2015 regulations, and act as the responsible person for statutory schemes (e.g. asbestos, legionella). -Manage estate maintenance and repairs. Oversee planned and reactive maintenance programs, ensuring quality standards, timely delivery, and adherence to financial regulations. -Coordinate contractors and Facilities Management partners. Manage external contractors and Facilities Management partners, monitor performance against SLAs, and ensure safe execution of works. -Monitor building condition and infrastructure. Maintain accurate estate drawings and condition records, oversee inspections of building fabric and mechanical and electrical systems, and safeguard environmental standards for collections. -Lead compliance reporting and documentation Produce reports on maintenance progress, statutory compliance, and energy consumption, in line with government requirements. -Support capital projects and estate development. Contribute to design, delivery, and handover of major projects, advise on building extensions and conversions, and participate in a Soft Landings approach. -Manage budgets and resource allocation Control allocates budgets for repairs and maintenance, distribute work within the team, and ensure efficient use of resources. -Provide leadership and customer-focused service Oversee Estates help desk operations, participate in performance reviews, and ensure team training in Health & Safety and project management. What you'll need to succeed - You will have good hard services experience. - Good compliance experience and knowledge - Ideally plant room experience - Good leadership and management experience - Able to manage mufti sites - It would be advantageous if you have worked on listed buildings or in conservation What you'll get in return - £43000 salary - 38 days holiday including bank holidays - 35 hour week -Civil Service Pension Scheme -35% staff discount in all Cafés -25% staff discount in all Shops -Employee Assistance Programme -Employee Benefits Portal: High Street discounts, retailer discounts, locally negotiated discounts, Cycle to Work Scheme, Travel Loan Scheme, Eyecare Scheme, Smart Pay Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. #
We're Hiring! Information Governance & Records Assistant Newforge, Belfast £13.75 per hour Monday-Friday Full-Time Temporary Ongoing We are currently recruiting an Information Governance & Records Assistant to join our public sector client at their Newforge site. This is an excellent opportunity for someone with strong administrative skills and an interest in information governance, data protection, and records management. About the Role The postholder will work within the Information Governance Team in AFBI's Governance & Performance Branch, providing front line support to staff using the Content Manager Electronic Records Management System . You will maintain system structures, respond to ServiceDesk requests and promote good records management practice across administrative and scientific departments. The role also involves supporting key information governance activities, including FOI, EIR, Data Protection requests and GDPR compliance. Key Responsibilities Provide administrative and clerical support to the Information Governance team Support AFBI staff using Content Manager (ERMS), maintaining structure and housekeeping Respond to ServiceDesk queries and resolve routine records management issues Assist with FOI, Environmental Information and Data Protection requests Help business areas meet GDPR and statutory compliance obligations Maintain accurate records, filing systems and documentation Contribute to routine governance and records management processes Carry out any additional duties appropriate to the grade Essential Criteria 2 GCSEs (A-C) including Maths and English , or equivalent Desirable Criteria Experience in an administrative support role , with customer facing or internal support responsibilities Proficiency in IT systems including MS Word, Outlook, Excel and Teams Familiarity with Electronic Document & Records Management Systems , ideally Content Manager (NICS standard) Apply Today! This is a great opportunity to develop experience in information governance, records management and public sector administrative support. The Recruitment Co is a corporate member of the REC and operates as an Employment Business for the provision of temporary workers.
Mar 02, 2026
Full time
We're Hiring! Information Governance & Records Assistant Newforge, Belfast £13.75 per hour Monday-Friday Full-Time Temporary Ongoing We are currently recruiting an Information Governance & Records Assistant to join our public sector client at their Newforge site. This is an excellent opportunity for someone with strong administrative skills and an interest in information governance, data protection, and records management. About the Role The postholder will work within the Information Governance Team in AFBI's Governance & Performance Branch, providing front line support to staff using the Content Manager Electronic Records Management System . You will maintain system structures, respond to ServiceDesk requests and promote good records management practice across administrative and scientific departments. The role also involves supporting key information governance activities, including FOI, EIR, Data Protection requests and GDPR compliance. Key Responsibilities Provide administrative and clerical support to the Information Governance team Support AFBI staff using Content Manager (ERMS), maintaining structure and housekeeping Respond to ServiceDesk queries and resolve routine records management issues Assist with FOI, Environmental Information and Data Protection requests Help business areas meet GDPR and statutory compliance obligations Maintain accurate records, filing systems and documentation Contribute to routine governance and records management processes Carry out any additional duties appropriate to the grade Essential Criteria 2 GCSEs (A-C) including Maths and English , or equivalent Desirable Criteria Experience in an administrative support role , with customer facing or internal support responsibilities Proficiency in IT systems including MS Word, Outlook, Excel and Teams Familiarity with Electronic Document & Records Management Systems , ideally Content Manager (NICS standard) Apply Today! This is a great opportunity to develop experience in information governance, records management and public sector administrative support. The Recruitment Co is a corporate member of the REC and operates as an Employment Business for the provision of temporary workers.
Facilities Admin Scheduling Immediate start Warrington £13.27phr + holiday pay We are seeking a highly organised and proactive Facilities Coordinator to oversee the effective operation of the site's CAFM system and support the Facilities Management team. The ideal candidate will be a confident communicator with strong planning skills, able to manage both planned and reactive workflows in a fast paced environment. Helpdesk Respond promptly and professionally to incoming calls and emails from the business. Log, prioritise, and assign reactive tasks, ensuring the correct engineer or supplier is allocated. Maintain clear communication with end users throughout the lifecycle of reactive jobs, keeping them informed of progress and expected completion times. Planning & Scheduling Plan and schedule PPM tasks for the engineering team and external partners, ensuring resources are effectively coordinated. Work closely with the Lead Engineer and RFM Manager on a daily/weekly basis to ensure service levels, performance, and operational standards are consistently met. Supplier & Subcontractor Coordination Liaise with subcontractors as required, reviewing performance and providing feedback through the appropriate internal systems. Obtain supplier quotations and upload them onto the internal system for client approval, ensuring accuracy and commercial awareness. Communication & Relationship Management Build and maintain strong working relationships with internal stakeholders, engineering teams, subcontractors, and the client. Ensure all communications are clear, timely, and aligned with company standards. Skills & Experience Required Experience using a CAFM system (e.g., Concept, Maximo, Planon, CAFM Explorer, etc.) Strong organisational and scheduling skills. Excellent verbal and written communication abilities. Customer-focused, with the ability to manage expectations professionally. Ability to work under pressure and prioritise workload effectively. Previous experience in Facilities Management or a similar support role is desirable. Proficient in Microsoft Office tools (Outlook, Excel, Word). Personal Attributes Proactive and solution oriented Strong attention to detail Able to build rapport at all levels Confident in multitasking and meeting deadlines Team focused with a collaborative approach What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 02, 2026
Full time
Facilities Admin Scheduling Immediate start Warrington £13.27phr + holiday pay We are seeking a highly organised and proactive Facilities Coordinator to oversee the effective operation of the site's CAFM system and support the Facilities Management team. The ideal candidate will be a confident communicator with strong planning skills, able to manage both planned and reactive workflows in a fast paced environment. Helpdesk Respond promptly and professionally to incoming calls and emails from the business. Log, prioritise, and assign reactive tasks, ensuring the correct engineer or supplier is allocated. Maintain clear communication with end users throughout the lifecycle of reactive jobs, keeping them informed of progress and expected completion times. Planning & Scheduling Plan and schedule PPM tasks for the engineering team and external partners, ensuring resources are effectively coordinated. Work closely with the Lead Engineer and RFM Manager on a daily/weekly basis to ensure service levels, performance, and operational standards are consistently met. Supplier & Subcontractor Coordination Liaise with subcontractors as required, reviewing performance and providing feedback through the appropriate internal systems. Obtain supplier quotations and upload them onto the internal system for client approval, ensuring accuracy and commercial awareness. Communication & Relationship Management Build and maintain strong working relationships with internal stakeholders, engineering teams, subcontractors, and the client. Ensure all communications are clear, timely, and aligned with company standards. Skills & Experience Required Experience using a CAFM system (e.g., Concept, Maximo, Planon, CAFM Explorer, etc.) Strong organisational and scheduling skills. Excellent verbal and written communication abilities. Customer-focused, with the ability to manage expectations professionally. Ability to work under pressure and prioritise workload effectively. Previous experience in Facilities Management or a similar support role is desirable. Proficient in Microsoft Office tools (Outlook, Excel, Word). Personal Attributes Proactive and solution oriented Strong attention to detail Able to build rapport at all levels Confident in multitasking and meeting deadlines Team focused with a collaborative approach What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
ISO and Compliance Manager Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £40,000 - £45,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced ISO and Compliance Manager, who ensures an organisation maintains full adherence to all statutory, regulatory, contractual, and certification based obligations. This is a key role in overseeing multiple ISO management systems, data security and privacy frameworks. Duties Include: Managing, maintaining, and continually improving ISO 9001, ISO 27001, ISO 20000, and ISO 14001 management systems. Coordinating internal audit schedules. Supporting external surveillance / recertification audits. Maintaining controlled documentation and evidence of conformity. Leading the annual DSPT submission and maintaining DSPT evidence libraries. Planning and coordinating Cyber Essentials Plus certification and audit activity. Supporting organisational risk management and maintaining relevant registers. Skills and Experience: 3+ years' experience in a similar role. Ability to work independently and in a fast paced team environment. Strong knowledge of ISO frameworks and audit processes. Experience with DSPT, CE+ and regulatory compliance. Excellent documentation, audit, and evidence tracking skills. Strong organisational and communication abilities across technical and non technical teams. Experience in risk management, environmental compliance, or insurance (desirable). High attention to detail with evidence based working. Analytical mindset with the ability to turn regulatory requirements into practical processes. Proactive, positive attitude with strong ownership. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. JBRP1_UKTJ
Mar 02, 2026
Full time
ISO and Compliance Manager Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £40,000 - £45,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced ISO and Compliance Manager, who ensures an organisation maintains full adherence to all statutory, regulatory, contractual, and certification based obligations. This is a key role in overseeing multiple ISO management systems, data security and privacy frameworks. Duties Include: Managing, maintaining, and continually improving ISO 9001, ISO 27001, ISO 20000, and ISO 14001 management systems. Coordinating internal audit schedules. Supporting external surveillance / recertification audits. Maintaining controlled documentation and evidence of conformity. Leading the annual DSPT submission and maintaining DSPT evidence libraries. Planning and coordinating Cyber Essentials Plus certification and audit activity. Supporting organisational risk management and maintaining relevant registers. Skills and Experience: 3+ years' experience in a similar role. Ability to work independently and in a fast paced team environment. Strong knowledge of ISO frameworks and audit processes. Experience with DSPT, CE+ and regulatory compliance. Excellent documentation, audit, and evidence tracking skills. Strong organisational and communication abilities across technical and non technical teams. Experience in risk management, environmental compliance, or insurance (desirable). High attention to detail with evidence based working. Analytical mindset with the ability to turn regulatory requirements into practical processes. Proactive, positive attitude with strong ownership. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. JBRP1_UKTJ
We have a vacancy in our Lettings team based in Staveley, Kendal. To apply you should have a good knowledge of the lettings industry and preferably be working towards your ARLA qualification. We will provide the resources to further your career, ensuring you are fully trained in residential property management. You must possess a can do attitude and a drive to deliver excellent customer service as well as being proficient in all Microsoft programs. We offer our clients bespoke asset management and therefore your role will require an all-round knowledge of the letting process from instruction through marketing & viewing, to day to day management. Whilst we can offer flexible arrangements, we are ideally looking for someone working on a full-time basis. This is not always a desk bound role. Whilst you will be office based to carry out paperwork, your role will involve travelling the area managing, viewing and visiting properties. Some of the tasks you will be responsible for - Booking and liaising with contractors for maintenance issues, keeping all parties up to date. Conducting viewings Processing property applications Referencing prospective tenants Conducting check ins & check outs Dealing with deposit releases Lease preparation Dealing with any landlord and tenant queries. Arranging and carrying out property inspections with tenants and reporting to Landlords with feedback Dealing with contractor invoicing Assisting colleagues with administrative duties and issues and any other tasks You will need: To be a team player The ability to prioritise and time manage Professional communication skills both written and verbal High level customer service skills and experience A positive and proactive attitude The ability to keep calm under pressure Minimum of 1 years experience as a Property Manager or similar (preferred) A full clean driving licence H&H Land & Estates is part of H&H Group, As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary, company pension, training and personal development and salary sacrifice schemes we also offer an income protection policy and private healthcare. We are proud to be an employer of choice in Cumbria and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships. JBRP1_UKTJ
Mar 02, 2026
Full time
We have a vacancy in our Lettings team based in Staveley, Kendal. To apply you should have a good knowledge of the lettings industry and preferably be working towards your ARLA qualification. We will provide the resources to further your career, ensuring you are fully trained in residential property management. You must possess a can do attitude and a drive to deliver excellent customer service as well as being proficient in all Microsoft programs. We offer our clients bespoke asset management and therefore your role will require an all-round knowledge of the letting process from instruction through marketing & viewing, to day to day management. Whilst we can offer flexible arrangements, we are ideally looking for someone working on a full-time basis. This is not always a desk bound role. Whilst you will be office based to carry out paperwork, your role will involve travelling the area managing, viewing and visiting properties. Some of the tasks you will be responsible for - Booking and liaising with contractors for maintenance issues, keeping all parties up to date. Conducting viewings Processing property applications Referencing prospective tenants Conducting check ins & check outs Dealing with deposit releases Lease preparation Dealing with any landlord and tenant queries. Arranging and carrying out property inspections with tenants and reporting to Landlords with feedback Dealing with contractor invoicing Assisting colleagues with administrative duties and issues and any other tasks You will need: To be a team player The ability to prioritise and time manage Professional communication skills both written and verbal High level customer service skills and experience A positive and proactive attitude The ability to keep calm under pressure Minimum of 1 years experience as a Property Manager or similar (preferred) A full clean driving licence H&H Land & Estates is part of H&H Group, As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary, company pension, training and personal development and salary sacrifice schemes we also offer an income protection policy and private healthcare. We are proud to be an employer of choice in Cumbria and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships. JBRP1_UKTJ
Estates Manager - Client side - £43000 plus package - Liverpool-based Your new company Reporting to the Head of Estates, you will play a key leadership role in safeguarding the health, safety and wellbeing of all building users across the estate. You will be responsible for the effective delivery of reactive maintenance and statutory compliance activities, ensuring all works are completed to the highest standards and within required timeframes. You will also oversee the timely production and accuracy of maintenance reports, and ensure that all Planned Preventative Maintenance is scheduled, monitored and delivered in line with organisational, legal and industry requirements. Through proactive management and a strong focus on service quality, you will help maintain safe, secure and well-maintained environments across all sites. You will be based in Liverpool, managing a team of 5 staff and a portfolio of 22 buildings across the wider Liverpool region. Your new role -Ensure statutory compliance and Health & Safety standards. Maintain safe systems of work, oversee compliance with CDM 2015 regulations, and act as the responsible person for statutory schemes (e.g. asbestos, legionella). -Manage estate maintenance and repairs. Oversee planned and reactive maintenance programs, ensuring quality standards, timely delivery, and adherence to financial regulations. -Coordinate contractors and Facilities Management partners. Manage external contractors and Facilities Management partners, monitor performance against SLAs, and ensure safe execution of works. -Monitor building condition and infrastructure. Maintain accurate estate drawings and condition records, oversee inspections of building fabric and mechanical and electrical systems, and safeguard environmental standards for collections. -Lead compliance reporting and documentation Produce reports on maintenance progress, statutory compliance, and energy consumption, in line with government requirements. -Support capital projects and estate development. Contribute to design, delivery, and handover of major projects, advise on building extensions and conversions, and participate in a Soft Landings approach. -Manage budgets and resource allocation Control allocates budgets for repairs and maintenance, distribute work within the team, and ensure efficient use of resources. -Provide leadership and customer-focused service Oversee Estates help desk operations, participate in performance reviews, and ensure team training in Health & Safety and project management. What you'll need to succeed - You will have good hard services experience. - Good compliance experience and knowledge - Ideally plant room experience - Good leadership and management experience - Able to manage mufti sites - It would be advantageous if you have worked on listed buildings or in conservation What you'll get in return - £43000 salary - 38 days holiday including bank holidays - 35 hour week -Civil Service Pension Scheme -35% staff discount in all Cafés -25% staff discount in all Shops -Employee Assistance Programme -Employee Benefits Portal: High Street discounts, retailer discounts, locally negotiated discounts, Cycle to Work Scheme, Travel Loan Scheme, Eyecare Scheme, Smart Pay Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 02, 2026
Full time
Estates Manager - Client side - £43000 plus package - Liverpool-based Your new company Reporting to the Head of Estates, you will play a key leadership role in safeguarding the health, safety and wellbeing of all building users across the estate. You will be responsible for the effective delivery of reactive maintenance and statutory compliance activities, ensuring all works are completed to the highest standards and within required timeframes. You will also oversee the timely production and accuracy of maintenance reports, and ensure that all Planned Preventative Maintenance is scheduled, monitored and delivered in line with organisational, legal and industry requirements. Through proactive management and a strong focus on service quality, you will help maintain safe, secure and well-maintained environments across all sites. You will be based in Liverpool, managing a team of 5 staff and a portfolio of 22 buildings across the wider Liverpool region. Your new role -Ensure statutory compliance and Health & Safety standards. Maintain safe systems of work, oversee compliance with CDM 2015 regulations, and act as the responsible person for statutory schemes (e.g. asbestos, legionella). -Manage estate maintenance and repairs. Oversee planned and reactive maintenance programs, ensuring quality standards, timely delivery, and adherence to financial regulations. -Coordinate contractors and Facilities Management partners. Manage external contractors and Facilities Management partners, monitor performance against SLAs, and ensure safe execution of works. -Monitor building condition and infrastructure. Maintain accurate estate drawings and condition records, oversee inspections of building fabric and mechanical and electrical systems, and safeguard environmental standards for collections. -Lead compliance reporting and documentation Produce reports on maintenance progress, statutory compliance, and energy consumption, in line with government requirements. -Support capital projects and estate development. Contribute to design, delivery, and handover of major projects, advise on building extensions and conversions, and participate in a Soft Landings approach. -Manage budgets and resource allocation Control allocates budgets for repairs and maintenance, distribute work within the team, and ensure efficient use of resources. -Provide leadership and customer-focused service Oversee Estates help desk operations, participate in performance reviews, and ensure team training in Health & Safety and project management. What you'll need to succeed - You will have good hard services experience. - Good compliance experience and knowledge - Ideally plant room experience - Good leadership and management experience - Able to manage mufti sites - It would be advantageous if you have worked on listed buildings or in conservation What you'll get in return - £43000 salary - 38 days holiday including bank holidays - 35 hour week -Civil Service Pension Scheme -35% staff discount in all Cafés -25% staff discount in all Shops -Employee Assistance Programme -Employee Benefits Portal: High Street discounts, retailer discounts, locally negotiated discounts, Cycle to Work Scheme, Travel Loan Scheme, Eyecare Scheme, Smart Pay Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. #
The purpose of this role is to ensure that delegated Projects (contracts) site services provided by the PFI Project Company (Project Co) meet the needs of tenants, patients, and visitors across their assigned PFI site portfolio in accordance with the Project Agreement, policies and procedures, legislation, and statutory requirements. This will include: Design of performance monitoring systems. Obtaining tenders from Project Co for Variations. Liaison with consultants, statutory bodies, Ten Main duties of the job Responsible for the management of activities within their assigned portfolio of properties including tenant liaison, chair meetings, briefings, or providing training sessions for colleagues and contractors. Planning and organising complex activities requiring formulation, adjustments. Management of site specific action plans, ensuring timely updates are provided to appropriate stakeholders. Making judgements across wide range of Project Agreement issues, considering legislation, Health & Safety, and conflicting demands. Management of the process for site based queries and issues ensuring that all are logged via the Project Co. helpdesk in accordance with Schedule 14. Responsible for ensuring that Variations and Small Works are being processed and delivered within agreed Service Level Agreements (SLAs) as per the Project Agreement Contributing to review and development of Project Agreement specific policies. To lead on and co ordinate a program of inspections and checks with service teams and contractors to include building audits, surveys and compliance activities to ensure that services are being delivered in line with the Project Agreement. Ensure that any performance issues to be actioned are identified and resolved and that risks are mitigated through the Project Co Helpdesk About us NHS Property Services Ltd is one of the largest property owners in the UK, with a £3 billion asset portfolio, some 4,000 properties, 3,000 employees and an annual income of over £700 million. Established in April 2013, the company is a limited company but also part of the wider NHS family. Having inherited responsibility for the facilities and property management functions previously managed by NHS primary care trusts and strategic health authorities, we own and run properties that range from listed buildings and former workhouses through to award winning, state of the art integrated health campuses. Our aim is to deliver a fit for purpose estate in partnership with NHS organisations, generating cost efficiencies that will benefit our tenants, patients and the wider health economy. Job responsibilities We have a fantastic opportunity for a Contracts Manager (PFI) to join our team based in the South West. The salary on offer starts from £40,000 with a £3,000 car allowance and a 10% performance based bonus. This is a remote role requiring site attendance in Cornwall, Devon, Somerset and Wiltshire. The ideal candidate will be based on the M5 corridor between Exeter and Weston super Mare. The Contracts Manager is responsible for managing day to day relationships with the tenants of NHSPS. The Contracts Manager will ensure that all requests for Service and Building Variations, Small Works requests across their assigned portfolio are received and processed in line with the Project Agreement and will respond and address day to day customer queries and issues. You will be the first point of contact for key stakeholder and as such must be able to demonstrate great customer skills and be able to support with all queries and issues. This is an excellent opportunity for a candidate with a property background looking to expand their understanding of contract management. What you will bring to the role: A background in Facilities or Property management Adaptability and problem solving skills Must have a full driving licence and access to a vehicle PFI expereince is desired but not essential What we can offer you We understand how important life is outside of work so, as a competitive salary we will also offer: 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. Person Specification Qualifications IOSH Managing Safely or relevant qualification in Facilities Management, Property Management, or equivalent proven experience. Experience Broad FM and/or property experience Experienced in Health and Safety management and associated safe systems of work. Ability to work as part of a team but also capable of working independently within appropriate Delivery guidelines. Demonstrable experience in dealing with Customers, Partners, and the public. Dealing with sensitive and confidential information. Experienced inworking with budgets Experienced in of supplier management. Experienced in dealing with complex FM related issues and challenging situations. Management and co ordination of onsite contractor and suppliers (Pre, during & post working activities) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mar 02, 2026
Full time
The purpose of this role is to ensure that delegated Projects (contracts) site services provided by the PFI Project Company (Project Co) meet the needs of tenants, patients, and visitors across their assigned PFI site portfolio in accordance with the Project Agreement, policies and procedures, legislation, and statutory requirements. This will include: Design of performance monitoring systems. Obtaining tenders from Project Co for Variations. Liaison with consultants, statutory bodies, Ten Main duties of the job Responsible for the management of activities within their assigned portfolio of properties including tenant liaison, chair meetings, briefings, or providing training sessions for colleagues and contractors. Planning and organising complex activities requiring formulation, adjustments. Management of site specific action plans, ensuring timely updates are provided to appropriate stakeholders. Making judgements across wide range of Project Agreement issues, considering legislation, Health & Safety, and conflicting demands. Management of the process for site based queries and issues ensuring that all are logged via the Project Co. helpdesk in accordance with Schedule 14. Responsible for ensuring that Variations and Small Works are being processed and delivered within agreed Service Level Agreements (SLAs) as per the Project Agreement Contributing to review and development of Project Agreement specific policies. To lead on and co ordinate a program of inspections and checks with service teams and contractors to include building audits, surveys and compliance activities to ensure that services are being delivered in line with the Project Agreement. Ensure that any performance issues to be actioned are identified and resolved and that risks are mitigated through the Project Co Helpdesk About us NHS Property Services Ltd is one of the largest property owners in the UK, with a £3 billion asset portfolio, some 4,000 properties, 3,000 employees and an annual income of over £700 million. Established in April 2013, the company is a limited company but also part of the wider NHS family. Having inherited responsibility for the facilities and property management functions previously managed by NHS primary care trusts and strategic health authorities, we own and run properties that range from listed buildings and former workhouses through to award winning, state of the art integrated health campuses. Our aim is to deliver a fit for purpose estate in partnership with NHS organisations, generating cost efficiencies that will benefit our tenants, patients and the wider health economy. Job responsibilities We have a fantastic opportunity for a Contracts Manager (PFI) to join our team based in the South West. The salary on offer starts from £40,000 with a £3,000 car allowance and a 10% performance based bonus. This is a remote role requiring site attendance in Cornwall, Devon, Somerset and Wiltshire. The ideal candidate will be based on the M5 corridor between Exeter and Weston super Mare. The Contracts Manager is responsible for managing day to day relationships with the tenants of NHSPS. The Contracts Manager will ensure that all requests for Service and Building Variations, Small Works requests across their assigned portfolio are received and processed in line with the Project Agreement and will respond and address day to day customer queries and issues. You will be the first point of contact for key stakeholder and as such must be able to demonstrate great customer skills and be able to support with all queries and issues. This is an excellent opportunity for a candidate with a property background looking to expand their understanding of contract management. What you will bring to the role: A background in Facilities or Property management Adaptability and problem solving skills Must have a full driving licence and access to a vehicle PFI expereince is desired but not essential What we can offer you We understand how important life is outside of work so, as a competitive salary we will also offer: 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. Person Specification Qualifications IOSH Managing Safely or relevant qualification in Facilities Management, Property Management, or equivalent proven experience. Experience Broad FM and/or property experience Experienced in Health and Safety management and associated safe systems of work. Ability to work as part of a team but also capable of working independently within appropriate Delivery guidelines. Demonstrable experience in dealing with Customers, Partners, and the public. Dealing with sensitive and confidential information. Experienced inworking with budgets Experienced in of supplier management. Experienced in dealing with complex FM related issues and challenging situations. Management and co ordination of onsite contractor and suppliers (Pre, during & post working activities) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
IT Service Desk Administrator - Temporary (Immediate Start) Sheffield £30,800 Hays are working exclusively with a confidential public sector organisation in Sheffield to recruit an experienced IT Service Desk Administrator for an immediate start. This temporary position offers hybrid working but requires regular presence on-site in Sheffield City Centre, so applicants must be based locally within South Yorkshire. You will join a small, supportive team during a high demand period and play a key role in providing first line IT support, managing service desk tickets, and assisting with an ongoing laptop refresh programme. This role is ideal for someone with strong first-line IT experience who is available to start immediately in February. This position is for 2-3 months but could become temporary to permanent for the right candidate as the department is expanding. Your New RoleIn this hands-on role, you will: Act as the first point of contact for all IT service desk queries, logging and triaging tickets iin line with SLAs Provide first-line support for day-to-day issues including password resets, Microsoft 365 applications, and basic hardware/software troubleshooting Assist with the preparation, build, and deployment of laptops as part of a major refresh programme (Intune/Autopilot experience desirable but not essential) Escalate incidents appropriately to the IT Operations Manager Support joiners, movers, and leavers with account setup, equipment management, and permissions changes Maintain accurate ticket updates and asset information What You'll Need to SucceedTo be successful in this role, you must have: Proven experience in a Service Desk / 1st Line Support environment Strong practical knowledge of Microsoft 365, Windows 10/11 Experience with laptop builds or deployment activity - exposure to Intune/Autopilot is beneficial Excellent communication, triage, and problem-solving skills Experience within public sector, regulated, or security-conscious environments is highly advantageous What You'll Get in Return Competitive hourly rate - £30,800 Sheffield City Centre base 100% office based to support with the project Monday to Friday 37.5 hours a week Immediate start opportunity within a respected organisation Support from a dedicated Hays consultant throughout the assignment What You Need to Do NowIf you're interested in this role and can start immediately, please apply today with an up-to-date CV.Early applications are encouraged due to the urgent nature of this requirement. #
Mar 02, 2026
Full time
IT Service Desk Administrator - Temporary (Immediate Start) Sheffield £30,800 Hays are working exclusively with a confidential public sector organisation in Sheffield to recruit an experienced IT Service Desk Administrator for an immediate start. This temporary position offers hybrid working but requires regular presence on-site in Sheffield City Centre, so applicants must be based locally within South Yorkshire. You will join a small, supportive team during a high demand period and play a key role in providing first line IT support, managing service desk tickets, and assisting with an ongoing laptop refresh programme. This role is ideal for someone with strong first-line IT experience who is available to start immediately in February. This position is for 2-3 months but could become temporary to permanent for the right candidate as the department is expanding. Your New RoleIn this hands-on role, you will: Act as the first point of contact for all IT service desk queries, logging and triaging tickets iin line with SLAs Provide first-line support for day-to-day issues including password resets, Microsoft 365 applications, and basic hardware/software troubleshooting Assist with the preparation, build, and deployment of laptops as part of a major refresh programme (Intune/Autopilot experience desirable but not essential) Escalate incidents appropriately to the IT Operations Manager Support joiners, movers, and leavers with account setup, equipment management, and permissions changes Maintain accurate ticket updates and asset information What You'll Need to SucceedTo be successful in this role, you must have: Proven experience in a Service Desk / 1st Line Support environment Strong practical knowledge of Microsoft 365, Windows 10/11 Experience with laptop builds or deployment activity - exposure to Intune/Autopilot is beneficial Excellent communication, triage, and problem-solving skills Experience within public sector, regulated, or security-conscious environments is highly advantageous What You'll Get in Return Competitive hourly rate - £30,800 Sheffield City Centre base 100% office based to support with the project Monday to Friday 37.5 hours a week Immediate start opportunity within a respected organisation Support from a dedicated Hays consultant throughout the assignment What You Need to Do NowIf you're interested in this role and can start immediately, please apply today with an up-to-date CV.Early applications are encouraged due to the urgent nature of this requirement. #
Insurance Renewals Account Manager Permanent Role ASAP Start £40,000+ Per Year Insurance Renewals Account Manager Location: Lutterworth Salary: £40,000+ (Negotiable based on experience) + Bonus/Benefits Working Pattern: Monday - Friday (Standard Business Hours) Job Type: Full-time, Permanent I am currently representing an elite insurance firm seeking a high-calibre Renewals Account Manager to join their specialist servicing team. This is a senior-level desk handling a sophisticated client portfolio. Unlike standard service roles, this position requires a commercially minded professional who can navigate complex renewals, retain high-value business, and act as a true consultant to their clients. With a salary starting at £40k+, my client is looking for an industry expert who takes pride in delivering a "5-star" experience. You will be responsible for the full renewal lifecycle, ensuring that your clients are not only retained but are also provided with the most robust, up-to-date coverage available in the market. Key Responsibilities: Portfolio Retention: Manage a dedicated book of business, ensuring high retention rates through expert negotiation and relationship building.Technical Policy Reviews: Conduct deep-dive reviews at the renewal stage to ensure coverage aligns with the client's evolving risk profile.Commercial Growth: Identify and execute cross-selling and up-selling opportunities, recommending additional insurance solutions that add genuine value.Proactive Client Strategy: Move beyond reactive service by conducting interim check-ins and acting as a trusted advisor throughout the policy term.Market Negotiation: Work closely with internal teams and underwriters to secure the best possible terms for your clients. Requirements: Renewals experience is essential for this role. My client is looking for a "safe pair of hands" who can hit the ground running.Experience: 3+ years within Insurance, with a proven track record in policy renewals and account management.Commercial Acumen: The ability to identify gaps in cover and confidently present solutions to clients.Communication: Highly sophisticated verbal and written skills; you must be comfortable advising C-suite or high-net-worth clients.Self-Motivation: A "problem-solver" mentality with the ability to manage a busy desk independently.Professionalism: Excellent organisational skills and a tech-savvy approach to managing modern CRM systems.Why Join This Team?Financial Reward: A market-leading base salary of £40,000+ reflecting your expertise.Work-Life Balance: A structured Monday to Friday schedule with no weekend work.Career Growth: Join a dynamic business that values its staff and offers a clear trajectory for senior leadership. If you have the required renewals experience, please apply today for a confidential discussion. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 02, 2026
Full time
Insurance Renewals Account Manager Permanent Role ASAP Start £40,000+ Per Year Insurance Renewals Account Manager Location: Lutterworth Salary: £40,000+ (Negotiable based on experience) + Bonus/Benefits Working Pattern: Monday - Friday (Standard Business Hours) Job Type: Full-time, Permanent I am currently representing an elite insurance firm seeking a high-calibre Renewals Account Manager to join their specialist servicing team. This is a senior-level desk handling a sophisticated client portfolio. Unlike standard service roles, this position requires a commercially minded professional who can navigate complex renewals, retain high-value business, and act as a true consultant to their clients. With a salary starting at £40k+, my client is looking for an industry expert who takes pride in delivering a "5-star" experience. You will be responsible for the full renewal lifecycle, ensuring that your clients are not only retained but are also provided with the most robust, up-to-date coverage available in the market. Key Responsibilities: Portfolio Retention: Manage a dedicated book of business, ensuring high retention rates through expert negotiation and relationship building.Technical Policy Reviews: Conduct deep-dive reviews at the renewal stage to ensure coverage aligns with the client's evolving risk profile.Commercial Growth: Identify and execute cross-selling and up-selling opportunities, recommending additional insurance solutions that add genuine value.Proactive Client Strategy: Move beyond reactive service by conducting interim check-ins and acting as a trusted advisor throughout the policy term.Market Negotiation: Work closely with internal teams and underwriters to secure the best possible terms for your clients. Requirements: Renewals experience is essential for this role. My client is looking for a "safe pair of hands" who can hit the ground running.Experience: 3+ years within Insurance, with a proven track record in policy renewals and account management.Commercial Acumen: The ability to identify gaps in cover and confidently present solutions to clients.Communication: Highly sophisticated verbal and written skills; you must be comfortable advising C-suite or high-net-worth clients.Self-Motivation: A "problem-solver" mentality with the ability to manage a busy desk independently.Professionalism: Excellent organisational skills and a tech-savvy approach to managing modern CRM systems.Why Join This Team?Financial Reward: A market-leading base salary of £40,000+ reflecting your expertise.Work-Life Balance: A structured Monday to Friday schedule with no weekend work.Career Growth: Join a dynamic business that values its staff and offers a clear trajectory for senior leadership. If you have the required renewals experience, please apply today for a confidential discussion. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
End User Compute Architect - Belfast/hybrid - Permanent REED Technology are delighted to partner with an educational organisation who are seeking to recruit a End User Compute Architect to join their excellent team. The successful candidate will be responsible for leading with the implementation, development and management of new deployment methodologies and technologies that will enhance end user compute service provision, capabilities and support mechanisms. They will be a technical specialist in cloud technologies and provide technical design and architecture expertise relating to the management of devices. Main Duties Lead technical specialist role in the development of end user compute services Lead teams of technical staff focussed upon project-led service development activity Proactively monitor, maintain, test, and enhance the resilience of the company managed desktop and mobile device management services Lead on the design, testing and transition into operational use of all new and enhanced services. Manage and coordinate defined "evaluation and investigation" activity aimed at supporting and developing the integration and adoption of the use of corporate approved and centrally managed technology platforms and associated configurations. Initiate and execute centralised service management responsibilities, service performance monitoring Maintain, manage and develop the company endpoint management platforms, endpoint security and Virtual Desktop Infrastructure Research, develop, promote, and support endpoint management and deployment technologies Continuously seek to automate processes including application deployments and management using major scripting languages Provide a technical consultancy and support service to ICT support staff Manage and develop the secure configuration and deployment of tailored policies responsible for ensuring effective deployment of endpoint protection capabilities Represent as a technical liaison with maintenance and service providers to resolve operational problems Function as the primary technical resource and trusted advisory Essential criteria Degree in a relevant subject area Experience in the creation of automated processes to assist with OS deployments, patch management, software distribution and policy configurations in a networked desktop environment and/or mobile deployment Demonstrable experience in at least three of the following areas: Cloud Mobile Device Management technologies e.g. Endpoint Manager/Jamf Pro. MECM configuration including Image Deployment, Application Packaging, Patch Management etc. Experience of delivering Desktop as a Service and/or VDI solutions incorporating modern Cloud approaches, tools and techniques Management of Endpoint Protection Platforms including Anti-Virus, Anti-Malware and Next Generation Detection tools Scripting experience - preferably Power Shell Experience of supporting and developing desktop and mobile technologies and their associated application profiles Experience of supporting and developing desktop and mobile technologies and their associated application profiles Evidence of End User Compute service design, testing, operational delivery and service monitoring If you meet the above criteria, then I would like to hear from you asap. Please contact Niall Lennon on for a confidential discussion.
Mar 02, 2026
Full time
End User Compute Architect - Belfast/hybrid - Permanent REED Technology are delighted to partner with an educational organisation who are seeking to recruit a End User Compute Architect to join their excellent team. The successful candidate will be responsible for leading with the implementation, development and management of new deployment methodologies and technologies that will enhance end user compute service provision, capabilities and support mechanisms. They will be a technical specialist in cloud technologies and provide technical design and architecture expertise relating to the management of devices. Main Duties Lead technical specialist role in the development of end user compute services Lead teams of technical staff focussed upon project-led service development activity Proactively monitor, maintain, test, and enhance the resilience of the company managed desktop and mobile device management services Lead on the design, testing and transition into operational use of all new and enhanced services. Manage and coordinate defined "evaluation and investigation" activity aimed at supporting and developing the integration and adoption of the use of corporate approved and centrally managed technology platforms and associated configurations. Initiate and execute centralised service management responsibilities, service performance monitoring Maintain, manage and develop the company endpoint management platforms, endpoint security and Virtual Desktop Infrastructure Research, develop, promote, and support endpoint management and deployment technologies Continuously seek to automate processes including application deployments and management using major scripting languages Provide a technical consultancy and support service to ICT support staff Manage and develop the secure configuration and deployment of tailored policies responsible for ensuring effective deployment of endpoint protection capabilities Represent as a technical liaison with maintenance and service providers to resolve operational problems Function as the primary technical resource and trusted advisory Essential criteria Degree in a relevant subject area Experience in the creation of automated processes to assist with OS deployments, patch management, software distribution and policy configurations in a networked desktop environment and/or mobile deployment Demonstrable experience in at least three of the following areas: Cloud Mobile Device Management technologies e.g. Endpoint Manager/Jamf Pro. MECM configuration including Image Deployment, Application Packaging, Patch Management etc. Experience of delivering Desktop as a Service and/or VDI solutions incorporating modern Cloud approaches, tools and techniques Management of Endpoint Protection Platforms including Anti-Virus, Anti-Malware and Next Generation Detection tools Scripting experience - preferably Power Shell Experience of supporting and developing desktop and mobile technologies and their associated application profiles Experience of supporting and developing desktop and mobile technologies and their associated application profiles Evidence of End User Compute service design, testing, operational delivery and service monitoring If you meet the above criteria, then I would like to hear from you asap. Please contact Niall Lennon on for a confidential discussion.
Job Title: Plant Manager - On Call Location: Wembley Company: Flannery Plant Hire About Flannery Plant Hire Flannery Plant Hire is one of the UK's leading providers of operated and self drive plant, supporting major infrastructure and construction projects nationwide. With a modern, low emission fleet and a commitment to safety, innovation, and sustainability, Flannery is proud to set industry standards in service and operational excellence. Role Overview As the Plant Manager, you will oversee all night time operational activities within the depot - managing logistics, fleet coordination, and administration to ensure equipment is prepared, scheduled, and dispatched effectively. You'll be the key link between operations, transport, and maintenance teams, ensuring that all processes run smoothly overnight and that the day shift starts with accurate, up to date information ready for deployment. This role requires strong organisational skills, leadership, and a proactive approach to managing workflows, compliance, and communication across departments. Key Responsibilities Oversee all depot operations during the night shift, ensuring efficient coordination between transport, service, and hire desk functions. Monitor schedules, ensuring machines are ready for delivery, collection, or hire in line with customer and project requirements. Maintain real time updates in hire management and scheduling systems, ensuring all data is accurate and up to date. Provide comprehensive shift handovers to the day operations team, highlighting any issues, delays, or maintenance priorities. Liaise with transport and logistics teams to confirm vehicle movements and ensure compliance with regulations and safety standards. Ensure all operational processes adhere to Flannery's health and safety and quality management systems. Produce and review nightly performance reports, identifying areas for improvement in efficiency and accuracy. Assist with resource planning, ensuring appropriate staffing and equipment availability for upcoming projects. Support the implementation of continuous improvement initiatives to streamline depot operations and communication. Skills & Experience Previous experience in an operations, logistics, or plant hire coordination role (night shift experience advantageous). Strong understanding of fleet and equipment scheduling within a construction or hire environment. Excellent administrative and organisational skills with strong attention to detail. Proficient in Microsoft Office and hire management software, ideally Syrinx. Confident communicator with the ability to liaise effectively between departments and shifts. Strong problem solving abilities, with a calm, solution focused approach under pressure. Knowledge of health and safety procedures and compliance requirements in plant or logistics operations.
Mar 02, 2026
Full time
Job Title: Plant Manager - On Call Location: Wembley Company: Flannery Plant Hire About Flannery Plant Hire Flannery Plant Hire is one of the UK's leading providers of operated and self drive plant, supporting major infrastructure and construction projects nationwide. With a modern, low emission fleet and a commitment to safety, innovation, and sustainability, Flannery is proud to set industry standards in service and operational excellence. Role Overview As the Plant Manager, you will oversee all night time operational activities within the depot - managing logistics, fleet coordination, and administration to ensure equipment is prepared, scheduled, and dispatched effectively. You'll be the key link between operations, transport, and maintenance teams, ensuring that all processes run smoothly overnight and that the day shift starts with accurate, up to date information ready for deployment. This role requires strong organisational skills, leadership, and a proactive approach to managing workflows, compliance, and communication across departments. Key Responsibilities Oversee all depot operations during the night shift, ensuring efficient coordination between transport, service, and hire desk functions. Monitor schedules, ensuring machines are ready for delivery, collection, or hire in line with customer and project requirements. Maintain real time updates in hire management and scheduling systems, ensuring all data is accurate and up to date. Provide comprehensive shift handovers to the day operations team, highlighting any issues, delays, or maintenance priorities. Liaise with transport and logistics teams to confirm vehicle movements and ensure compliance with regulations and safety standards. Ensure all operational processes adhere to Flannery's health and safety and quality management systems. Produce and review nightly performance reports, identifying areas for improvement in efficiency and accuracy. Assist with resource planning, ensuring appropriate staffing and equipment availability for upcoming projects. Support the implementation of continuous improvement initiatives to streamline depot operations and communication. Skills & Experience Previous experience in an operations, logistics, or plant hire coordination role (night shift experience advantageous). Strong understanding of fleet and equipment scheduling within a construction or hire environment. Excellent administrative and organisational skills with strong attention to detail. Proficient in Microsoft Office and hire management software, ideally Syrinx. Confident communicator with the ability to liaise effectively between departments and shifts. Strong problem solving abilities, with a calm, solution focused approach under pressure. Knowledge of health and safety procedures and compliance requirements in plant or logistics operations.
Desktop Rollout Engineer Contract Location: Various locations across Northern Ireland Salary: £14-17 per hour DOE We are excited to offer the opportunity for Desktop Rollout Engineers to join a dynamic IT Support project across Northern Ireland. This role involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service. Day-to-day of the role: Deploy desktop devices multiple sites in Northern Ireland, requiring travel. Handle the decommissioning of old hardware and installation of new equipment, including conducting equipment audits. Follow installation guidelines meticulously and provide end-user familiarisation with new equipment. Maintain excellent customer service standards and ensure adherence by other engineers. Implement and adhere to Asset Management processes and procedures. Distribute tasks among team members and act as a technical escalation point to resolve installation issues. Collaborate with project managers to establish effective shift patterns and ensure smooth operation. Work closely with company escalation points to ensure seamless handover of issues and maintain customer satisfaction throughout the rollout process. Required Skills & Qualifications: Profound knowledge of Windows 10/11. Skilled in auditing PCs and installing software on replacement systems. Strong troubleshooting abilities with the mentioned software. Capability to work independently without supervision. Excellent customer interaction skills. Must have a valid driver's license. Benefits: Competitive hourly rate. Opportunity to work on a significant regional project. Exposure to diverse technical environments and challenges. Supportive team and management. All candidates must demonstrate a pre-existing right to work in the UK. Documentary proof may be requested at the interview stage. To apply for the Desktop Rollout Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Mar 02, 2026
Full time
Desktop Rollout Engineer Contract Location: Various locations across Northern Ireland Salary: £14-17 per hour DOE We are excited to offer the opportunity for Desktop Rollout Engineers to join a dynamic IT Support project across Northern Ireland. This role involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service. Day-to-day of the role: Deploy desktop devices multiple sites in Northern Ireland, requiring travel. Handle the decommissioning of old hardware and installation of new equipment, including conducting equipment audits. Follow installation guidelines meticulously and provide end-user familiarisation with new equipment. Maintain excellent customer service standards and ensure adherence by other engineers. Implement and adhere to Asset Management processes and procedures. Distribute tasks among team members and act as a technical escalation point to resolve installation issues. Collaborate with project managers to establish effective shift patterns and ensure smooth operation. Work closely with company escalation points to ensure seamless handover of issues and maintain customer satisfaction throughout the rollout process. Required Skills & Qualifications: Profound knowledge of Windows 10/11. Skilled in auditing PCs and installing software on replacement systems. Strong troubleshooting abilities with the mentioned software. Capability to work independently without supervision. Excellent customer interaction skills. Must have a valid driver's license. Benefits: Competitive hourly rate. Opportunity to work on a significant regional project. Exposure to diverse technical environments and challenges. Supportive team and management. All candidates must demonstrate a pre-existing right to work in the UK. Documentary proof may be requested at the interview stage. To apply for the Desktop Rollout Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Honeycomb is delighted to be working with our client, a market-leading technology business, to recruit for a Service Manager on a 1 year contract basis. This is an exciting opportunity to join a business that is experiencing considerable growth and success. The business has a national presence and invests heavily in its people, technology and products. The client offers the chance to work with some of the biggest names in the tech sector whilst developing your own career. The role of Service Manager involves overseeing a service desk/help-desk function whilst managing client relationships. You will ensure that all customers receive an exceptional service by closely monitoring team SLAs and managing expectations. The successful Service Manager will provide reports and financial information to both clients and internal stakeholders. The organisation is focused on continuously improving processes, therefore the successful candidate will have their ideas heard and have the chance to shape their role. The right person for this role will have previous experience working within a service function, managing engineers and internal members of a team. You will possess strong problem-solving skills and have demonstrable experience of effectively managing service level agreements. The successful Service Manager will be ambitious and keen to progress within the business. This role contains a competitive salary of £38K-£45K and an attractive wider benefits package. Full details can be discussed upon first conversation with Honeycomb, however due to the specialist nature of the organisation, To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity please contact Erin Butler, Associate Director, on the details provided. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Mar 02, 2026
Full time
Honeycomb is delighted to be working with our client, a market-leading technology business, to recruit for a Service Manager on a 1 year contract basis. This is an exciting opportunity to join a business that is experiencing considerable growth and success. The business has a national presence and invests heavily in its people, technology and products. The client offers the chance to work with some of the biggest names in the tech sector whilst developing your own career. The role of Service Manager involves overseeing a service desk/help-desk function whilst managing client relationships. You will ensure that all customers receive an exceptional service by closely monitoring team SLAs and managing expectations. The successful Service Manager will provide reports and financial information to both clients and internal stakeholders. The organisation is focused on continuously improving processes, therefore the successful candidate will have their ideas heard and have the chance to shape their role. The right person for this role will have previous experience working within a service function, managing engineers and internal members of a team. You will possess strong problem-solving skills and have demonstrable experience of effectively managing service level agreements. The successful Service Manager will be ambitious and keen to progress within the business. This role contains a competitive salary of £38K-£45K and an attractive wider benefits package. Full details can be discussed upon first conversation with Honeycomb, however due to the specialist nature of the organisation, To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity please contact Erin Butler, Associate Director, on the details provided. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Office Owls Recruitment Limited
High Wycombe, Buckinghamshire
Commercial Gas Engineer Surrey / High Wycombe / M25 Corridor Our client Our client is a UK-based engineering services provider specialising in commercial gas, HVAC and building services maintenance across multi-site commercial portfolios. The business delivers full lifecycle support including service, maintenance, reactive repairs and compliance-led engineering solutions across large commercial estates. Their engineers support a diverse range of environments including logistics, retail, commercial premises and distribution facilities, providing reliable and high-quality technical services across long-term contracts. Were looking for experienced Commercial Gas Engineers to join a growing team delivering high-quality reactive and planned maintenance across multiple commercial contracts covering sites in and around the M25. This isnt just another service role its about solving problems properly, identifying root causes, and being the trusted technical expert customers rely on. The Role Youll be responsible for carrying out reactive and planned maintenance across commercial gas systems, ensuring permanent solutions rather than temporary fixes. Your day-to-day will include: Completing scheduled PPM tasks to agreed SOPs and service levels Responding to reactive callouts within agreed timeframes Fault finding, diagnostics and root cause analysis on commercial gas systems Servicing, maintaining and repairing commercial boilers and associated plant Advising customers and account managers on required repairs and improvements Maintaining high workmanship standards clean, professional and compliant Updating PDA systems and service reports in real-time Managing van stock to maintain a high first-time fix rate Ordering parts and liaising with the Service Desk when required Identifying remedial works and supporting quotation processes Youll work independently across multiple sites while maintaining strong communication with customers and internal support teams. Skills & Experience Proven experience as a Commercial Gas Engineer within commercial environments Valid Commercial Gas qualifications (COCN1 or equivalent) Strong fault-finding and diagnostic ability Experience working across multi-site service contracts Knowledge of HVAC plant and associated systems advantageous Ability to work independently without direct supervision Strong communication skills and customer-facing confidence Professional attitude and appearance Full UK Driving Licence Salary & Package Please call Tom on for more information and please apply to this advert to prompt a call back. Up to£50,000 basic salary Field-Based Role ( Inside M25 coverage) Company Van Provided Pension Scheme On Call Rota £290 Call Out Payment Overtime Opportunities Company Benefits Package JBRP1_UKTJ
Mar 02, 2026
Full time
Commercial Gas Engineer Surrey / High Wycombe / M25 Corridor Our client Our client is a UK-based engineering services provider specialising in commercial gas, HVAC and building services maintenance across multi-site commercial portfolios. The business delivers full lifecycle support including service, maintenance, reactive repairs and compliance-led engineering solutions across large commercial estates. Their engineers support a diverse range of environments including logistics, retail, commercial premises and distribution facilities, providing reliable and high-quality technical services across long-term contracts. Were looking for experienced Commercial Gas Engineers to join a growing team delivering high-quality reactive and planned maintenance across multiple commercial contracts covering sites in and around the M25. This isnt just another service role its about solving problems properly, identifying root causes, and being the trusted technical expert customers rely on. The Role Youll be responsible for carrying out reactive and planned maintenance across commercial gas systems, ensuring permanent solutions rather than temporary fixes. Your day-to-day will include: Completing scheduled PPM tasks to agreed SOPs and service levels Responding to reactive callouts within agreed timeframes Fault finding, diagnostics and root cause analysis on commercial gas systems Servicing, maintaining and repairing commercial boilers and associated plant Advising customers and account managers on required repairs and improvements Maintaining high workmanship standards clean, professional and compliant Updating PDA systems and service reports in real-time Managing van stock to maintain a high first-time fix rate Ordering parts and liaising with the Service Desk when required Identifying remedial works and supporting quotation processes Youll work independently across multiple sites while maintaining strong communication with customers and internal support teams. Skills & Experience Proven experience as a Commercial Gas Engineer within commercial environments Valid Commercial Gas qualifications (COCN1 or equivalent) Strong fault-finding and diagnostic ability Experience working across multi-site service contracts Knowledge of HVAC plant and associated systems advantageous Ability to work independently without direct supervision Strong communication skills and customer-facing confidence Professional attitude and appearance Full UK Driving Licence Salary & Package Please call Tom on for more information and please apply to this advert to prompt a call back. Up to£50,000 basic salary Field-Based Role ( Inside M25 coverage) Company Van Provided Pension Scheme On Call Rota £290 Call Out Payment Overtime Opportunities Company Benefits Package JBRP1_UKTJ
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you'refree to be yourself, make an impact, and thrive in a tight-knit team that createstruly uniqueguest experiences. At Warner Hotels,we'remore than just a place to stay,we'rea place where guests come to make memories, discover new experiences, and feeltruly caredfor. As Head of Operations,you'llplay a crucial role in bringing that magic to life. Role Purpose: The Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operationsidentifiesefficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintainingcompliance, safeguarding and reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth. Responsibilities: Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across alltouch-points. Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labourspend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning tomaintainengagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager whenrequired; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign-off limits and procurement processes; elevate issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from thearrival to departurejourney, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilotesnew ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined updecision making. Creates an engaged,high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Experience in Reception / Front Desk manager role in high occupancy hotel environment Proventrack recordof managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: emailprotected Please note: Unsolicited CV's from agencies will not be considered.
Mar 02, 2026
Full time
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you'refree to be yourself, make an impact, and thrive in a tight-knit team that createstruly uniqueguest experiences. At Warner Hotels,we'remore than just a place to stay,we'rea place where guests come to make memories, discover new experiences, and feeltruly caredfor. As Head of Operations,you'llplay a crucial role in bringing that magic to life. Role Purpose: The Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operationsidentifiesefficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintainingcompliance, safeguarding and reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth. Responsibilities: Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across alltouch-points. Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labourspend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning tomaintainengagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager whenrequired; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign-off limits and procurement processes; elevate issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from thearrival to departurejourney, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilotesnew ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined updecision making. Creates an engaged,high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Experience in Reception / Front Desk manager role in high occupancy hotel environment Proventrack recordof managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: emailprotected Please note: Unsolicited CV's from agencies will not be considered.
New Directions Holdings Limited
Cardiff, South Glamorgan
Overview Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 Job purpose: To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time. Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training. Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise. Prepare suitable quality CVs and profiles for all supply staff seeking long-term work. Monitor & liaise with Area Manager re reports affecting own geographical areas. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance. Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals. To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in 'charge of supply', the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads). Such other tasks as are delegated by your Area Manager at any time In busy periods, assist other account managers to fill bookings Main responsibilities Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Drivers License Knowledge, skills and experience Highly competent at all aspects of the role Previous experience in a recruitment or sales background Good market knowledge e.g. funding opportunities, PSL High knowledge of REC Code of Conduct Excellent knowledge of the recruitment process Full understanding of desk revenue generated as per set budget GP for individual desk Strong knowledge of the AWR legislation with the ability to manage AWR compliance Able to make decisions using available data and information Excellent time management skills - ability to plan and prioritise workload, maximising productivity Ability to assist junior team members Efficient user of RDB, Swyx and Teams Ability to build and maintain information bank Ability to promote services making high quality sales Ability to market through social media Excellent knowledge of child safeguarding Excellent telephone manner Maintains quality for all users Has a bank of testimonials readily available to promote service Able to manage margin control with the ability to deliver strong performance Personal qualities Able to communicate clearly and accurately with people at all levels Able to develop effective working relationships Able to effectively solve problems Able to maintain the highest levels of confidentiality and data security Able to remain positive and enthusiastic if working under pressure Able to work as part of a team Able to work independently High levels of accuracy and attention to detail Highly organised Self-motivated and self-reliant What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events Free on-site parking On-site Gym
Mar 02, 2026
Full time
Overview Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 Job purpose: To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time. Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training. Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise. Prepare suitable quality CVs and profiles for all supply staff seeking long-term work. Monitor & liaise with Area Manager re reports affecting own geographical areas. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance. Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals. To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in 'charge of supply', the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads). Such other tasks as are delegated by your Area Manager at any time In busy periods, assist other account managers to fill bookings Main responsibilities Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Drivers License Knowledge, skills and experience Highly competent at all aspects of the role Previous experience in a recruitment or sales background Good market knowledge e.g. funding opportunities, PSL High knowledge of REC Code of Conduct Excellent knowledge of the recruitment process Full understanding of desk revenue generated as per set budget GP for individual desk Strong knowledge of the AWR legislation with the ability to manage AWR compliance Able to make decisions using available data and information Excellent time management skills - ability to plan and prioritise workload, maximising productivity Ability to assist junior team members Efficient user of RDB, Swyx and Teams Ability to build and maintain information bank Ability to promote services making high quality sales Ability to market through social media Excellent knowledge of child safeguarding Excellent telephone manner Maintains quality for all users Has a bank of testimonials readily available to promote service Able to manage margin control with the ability to deliver strong performance Personal qualities Able to communicate clearly and accurately with people at all levels Able to develop effective working relationships Able to effectively solve problems Able to maintain the highest levels of confidentiality and data security Able to remain positive and enthusiastic if working under pressure Able to work as part of a team Able to work independently High levels of accuracy and attention to detail Highly organised Self-motivated and self-reliant What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events Free on-site parking On-site Gym
Account Coordinator - Hemel Hempstead Think Specialist Recruitment are delighted to be working once again with a well-established global company in the Hemel Hempstead area. Our client are looking for an Account Coordinator to join their team on a full-time/permanent basis. The role will be based in our new and very stylish Hemel Hempstead head office, this is a fantastic opportunity to join a small and close-knit team where you will support the UK Sales and Marketing teams with price support bids to customers! Typically, the office as a whole work from home on a Monday and Friday, our client offers an attractive salary, a flexible working pattern, subsidised lunch with free refreshments (including a chocolate fridge!) also available. In this role you could expect a starting salary of 26k to 28k + 2k bonus. Key Responsibilities: Liaise with Sales and Product Manager teams to upload all price support bids and rebates on the internal system and issue reference numbers to the relevant customer Follow up all customers claim queries, ensuring that all the required claim data is received for processing Respond to customers' requirements and follow up all outstanding invoices, debit notes and credit notes Work with Headquarters Sales Admin team to chase any outstanding cases on invoice and credit notes Update the Account Receivable (AR) statement and get shipment releasing approval from Headquarters on a weekly basis Issue marketing cases reference numbers and assist marketing team with the uploading of relevant invoice data onto the internal system Create and maintain sell out and Inventory reports, price support bid tracking report and other pre-defined reports What We Are Looking For: Excellent communication and listening skills. Able to work independently. Proficient user of MS Office, strong knowledge and experience using Excel is desired. Able to prioritise a changing workload. Ability to work confidently in a rapidly changing, fast-paced environment. Contribute to team success Strong knowledge of budget management is desired. Previous experience processing payments. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Mar 02, 2026
Full time
Account Coordinator - Hemel Hempstead Think Specialist Recruitment are delighted to be working once again with a well-established global company in the Hemel Hempstead area. Our client are looking for an Account Coordinator to join their team on a full-time/permanent basis. The role will be based in our new and very stylish Hemel Hempstead head office, this is a fantastic opportunity to join a small and close-knit team where you will support the UK Sales and Marketing teams with price support bids to customers! Typically, the office as a whole work from home on a Monday and Friday, our client offers an attractive salary, a flexible working pattern, subsidised lunch with free refreshments (including a chocolate fridge!) also available. In this role you could expect a starting salary of 26k to 28k + 2k bonus. Key Responsibilities: Liaise with Sales and Product Manager teams to upload all price support bids and rebates on the internal system and issue reference numbers to the relevant customer Follow up all customers claim queries, ensuring that all the required claim data is received for processing Respond to customers' requirements and follow up all outstanding invoices, debit notes and credit notes Work with Headquarters Sales Admin team to chase any outstanding cases on invoice and credit notes Update the Account Receivable (AR) statement and get shipment releasing approval from Headquarters on a weekly basis Issue marketing cases reference numbers and assist marketing team with the uploading of relevant invoice data onto the internal system Create and maintain sell out and Inventory reports, price support bid tracking report and other pre-defined reports What We Are Looking For: Excellent communication and listening skills. Able to work independently. Proficient user of MS Office, strong knowledge and experience using Excel is desired. Able to prioritise a changing workload. Ability to work confidently in a rapidly changing, fast-paced environment. Contribute to team success Strong knowledge of budget management is desired. Previous experience processing payments. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Customer Support Officer We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team. Location: Office based in Ramsgate Hours: 40 hours per week, Monday to Friday We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As a Contract Support Advisor , you'll be working within the MOJ and Home Office Contract Administration Team , supporting operational and office-based teams to ensure reactive works are logged, scheduled, monitored and closed in line with agreed SLAs. Your day to day will include: Raising, allocating, scheduling and completing reactive work orders through the CAFM system Communicating with engineers, subcontractors and stakeholders to coordinate attendance, paperwork and access requirements Monitoring work order statuses, managing delays, chasing actions and ensuring SLA compliance Reviewing documentation, correcting system misalignments and supporting billing accuracy Providing administrative and performance support to Contract Managers and the wider team What are we looking for? This role of Contract Support Advisor is great for you if: You have experience in a busy administrative or helpdesk environment, ideally within facilities management You are confident using CAFM systems and Microsoft Office, particularly Excel and Outlook You have excellent attention to detail with strong data entry and organisational skills You communicate professionally and effectively with internal and external customers You are proactive, collaborative and able to manage multiple priorities CTC clearance is required for this role. We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks. We look forward to seeing your application to
Mar 01, 2026
Full time
Customer Support Officer We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team. Location: Office based in Ramsgate Hours: 40 hours per week, Monday to Friday We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As a Contract Support Advisor , you'll be working within the MOJ and Home Office Contract Administration Team , supporting operational and office-based teams to ensure reactive works are logged, scheduled, monitored and closed in line with agreed SLAs. Your day to day will include: Raising, allocating, scheduling and completing reactive work orders through the CAFM system Communicating with engineers, subcontractors and stakeholders to coordinate attendance, paperwork and access requirements Monitoring work order statuses, managing delays, chasing actions and ensuring SLA compliance Reviewing documentation, correcting system misalignments and supporting billing accuracy Providing administrative and performance support to Contract Managers and the wider team What are we looking for? This role of Contract Support Advisor is great for you if: You have experience in a busy administrative or helpdesk environment, ideally within facilities management You are confident using CAFM systems and Microsoft Office, particularly Excel and Outlook You have excellent attention to detail with strong data entry and organisational skills You communicate professionally and effectively with internal and external customers You are proactive, collaborative and able to manage multiple priorities CTC clearance is required for this role. We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks. We look forward to seeing your application to
Job Title: Customer Success Manager Reporting To: George Shepherd Location: Bridgwater (Hybrid once a week ideally) Job Type: Full Time 37.5 hours a week Our Purpose Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it. We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible. About the Job We are currently looking for a proactive, collaborative and customer first person to join our team. As a Customer Success Manager at Nourish, you will play a pivotal role in ensuring our customers achieve value when using our solutions. You will care deeply about our relationships with customers and work collaboratively with them to understand and fulfil their needs. In this role, you'll support a pooled portfolio of customers, shared with a team of likeminded people. You'll be responsible for delivering fast, high quality customer interactions that meet SLAs and drive exceptional customer satisfaction. This role is ideal for someone who thrives in a dynamic environment, enjoys working closely with peers in a shared workflow, and is always ready to jump in and support the team. As well as opportunities for renewals, you will be tasked with identifying growth opportunities. Your goal will be to ensure customers are using Nourish in the best way possible, and getting value from our solution. To do this, you will need to be data driven and work cross functionally with different teams. The role and your responsibilities Manage customer requests from a pooled queue whilst meeting or exceeding SLAs for response, resolution and follow up Maintain a high standard of customer experience with every interaction. Support customers in adopting products or services effectively to achieve their goals. Gather customer insights and feedback to help drive product and process improvements. Ensure that all customers are receiving the correct level of engagement with Nourish, based on their type of Organisation Work closely with colleagues performing similar roles to ensure coverage, consistency, and a seamless customer journey. Embrace a team mindset, fostering a positive, supportive working environment sharing knowledge and contributing to team initiatives. Negotiate renewals and expanded use of our services, working with the Sales Team as appropriate Deliver targeted reviews to a subset of customers Contribute to improving both internal and customer facing processes with a view to improving customer experience Build your personal profile and domain knowledge within the sector Ensure complete and accurate recording of customer data in our CRM system Work cross functionally with sales, product, support teams to deliver an outstanding customer experience Personal Profile A passion for how we care for people in society. This may be from work experience or from experiences in your personal life. What matters is that you feel connected with our goals as a business to make care better. A process mindset, able to design effective ways of working for our team Comfortable with change and confident working in a fast paced setting. Remain curious ask questions and seek the best outcomes The intellect to solve problems and find a way to achieve your goals A strong work ethic, always able to organise effectively, work within a team and take accountability for your own actions and results A consultative approach, with excellent active listening skills, a humble style and a willingness to learn Required experience 1-3 years in a customer facing role (Customer Success, Customer Support, Service Desk, Inside Sale/SDR) in a high volume environment. Experience working at pace for a fast-growing business Proven ability to meet SLAs and operate within structured queues Strong multi channel communication (email, chat, phone/video) with clear written records (ticket/CRM notes). Experience using CRM/ticketing tools and basic data literacy: reading dashboards and spotting trends Demonstrable team collaboration Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Enjoys working closely with customers to ensure complete satisfaction Be a quick learner and have the ability to work effectively in a constantly evolving scale up environment Willing and able to travel Nourish Benefits 25 days basic annual leave, plus Bank Holidays In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays. Extra paid day off for your birthday Paid days off for volunteering opportunities Private Medical Insurance Pension Referral Bonus Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP Counselling and support Variable impact workouts. Wellbeing videos including prompts for healthy behaviours Wellbeing, care and compassion leave policies Cycle to Work Scheme Career Development opportunities and regular reviews Recognition and Rewards Social Events throughout the year All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles. The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work
Mar 01, 2026
Full time
Job Title: Customer Success Manager Reporting To: George Shepherd Location: Bridgwater (Hybrid once a week ideally) Job Type: Full Time 37.5 hours a week Our Purpose Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it. We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible. About the Job We are currently looking for a proactive, collaborative and customer first person to join our team. As a Customer Success Manager at Nourish, you will play a pivotal role in ensuring our customers achieve value when using our solutions. You will care deeply about our relationships with customers and work collaboratively with them to understand and fulfil their needs. In this role, you'll support a pooled portfolio of customers, shared with a team of likeminded people. You'll be responsible for delivering fast, high quality customer interactions that meet SLAs and drive exceptional customer satisfaction. This role is ideal for someone who thrives in a dynamic environment, enjoys working closely with peers in a shared workflow, and is always ready to jump in and support the team. As well as opportunities for renewals, you will be tasked with identifying growth opportunities. Your goal will be to ensure customers are using Nourish in the best way possible, and getting value from our solution. To do this, you will need to be data driven and work cross functionally with different teams. The role and your responsibilities Manage customer requests from a pooled queue whilst meeting or exceeding SLAs for response, resolution and follow up Maintain a high standard of customer experience with every interaction. Support customers in adopting products or services effectively to achieve their goals. Gather customer insights and feedback to help drive product and process improvements. Ensure that all customers are receiving the correct level of engagement with Nourish, based on their type of Organisation Work closely with colleagues performing similar roles to ensure coverage, consistency, and a seamless customer journey. Embrace a team mindset, fostering a positive, supportive working environment sharing knowledge and contributing to team initiatives. Negotiate renewals and expanded use of our services, working with the Sales Team as appropriate Deliver targeted reviews to a subset of customers Contribute to improving both internal and customer facing processes with a view to improving customer experience Build your personal profile and domain knowledge within the sector Ensure complete and accurate recording of customer data in our CRM system Work cross functionally with sales, product, support teams to deliver an outstanding customer experience Personal Profile A passion for how we care for people in society. This may be from work experience or from experiences in your personal life. What matters is that you feel connected with our goals as a business to make care better. A process mindset, able to design effective ways of working for our team Comfortable with change and confident working in a fast paced setting. Remain curious ask questions and seek the best outcomes The intellect to solve problems and find a way to achieve your goals A strong work ethic, always able to organise effectively, work within a team and take accountability for your own actions and results A consultative approach, with excellent active listening skills, a humble style and a willingness to learn Required experience 1-3 years in a customer facing role (Customer Success, Customer Support, Service Desk, Inside Sale/SDR) in a high volume environment. Experience working at pace for a fast-growing business Proven ability to meet SLAs and operate within structured queues Strong multi channel communication (email, chat, phone/video) with clear written records (ticket/CRM notes). Experience using CRM/ticketing tools and basic data literacy: reading dashboards and spotting trends Demonstrable team collaboration Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Enjoys working closely with customers to ensure complete satisfaction Be a quick learner and have the ability to work effectively in a constantly evolving scale up environment Willing and able to travel Nourish Benefits 25 days basic annual leave, plus Bank Holidays In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays. Extra paid day off for your birthday Paid days off for volunteering opportunities Private Medical Insurance Pension Referral Bonus Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP Counselling and support Variable impact workouts. Wellbeing videos including prompts for healthy behaviours Wellbeing, care and compassion leave policies Cycle to Work Scheme Career Development opportunities and regular reviews Recognition and Rewards Social Events throughout the year All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles. The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work
