Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity: Help Us Build the Future of Data We believe that when data is accessible, everyone wins. We're looking for a versatile Senior Software Engineer to join our Foundations Team. You'll be the bridge between complex infrastructure and the people who need it. This isn't just about moving data from point A to point B; it's about building the technical "nervous system" of our company-creating the APIs, tools, and security protocols that allow our entire team to innovate without friction. As a member of the Foundations team, you will work closely with Infrastructure, DevEx, and Security engineers. Your goal is to ensure the data platform integrates seamlessly with our other internal tools and becomes a core pillar of our Internal Developer Platform (IDP). Who You'll Empower Our Tech Teams: You'll build the secure APIs and Model Context Protocols (MCPs) that help them stay productive. Data & AI Pioneers: You'll create the stable environments they need to deploy the next generation of AI models. Business Leaders: You'll provide the high-quality dashboards that turn raw numbers into clear strategy. What You'll Do Architect for Growth: Define and refactor data models to ensure they stay fast and clear as we scale. Create a Universal Data Layer: Build GraphQL APIs and connectors so anyone can access data safely, even without deep infra knowledge. Enable GenAI: Get hands-on with the latest tech, building infrastructure for Vector Databases and AI-driven automation. Automate Safety: Implement "Privacy by Design" by automating security checks, so our speed never comes at the cost of safety. About You We care more about your talent and trajectory than a perfect checklist. If you're a curious engineer who loves building reliable, user-friendly systems, we want to hear from you! Engineering Excellence: You have significant experience in commercial software (we use Python, TypeScript, and Go) and a passion for modular, readable code. Systems Thinker: You understand how to treat "data as software" and are comfortable with cloud-native tools (AWS/Azure, Kubernetes). The "Human" Element: You can explain a complex architectural choice to a product manager just as easily as you can to a fellow engineer. Bonus Points: If you've dabbled in GenAI, event-driven architectures, or platform engineering, tell us about it! Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Apr 15, 2026
Full time
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity: Help Us Build the Future of Data We believe that when data is accessible, everyone wins. We're looking for a versatile Senior Software Engineer to join our Foundations Team. You'll be the bridge between complex infrastructure and the people who need it. This isn't just about moving data from point A to point B; it's about building the technical "nervous system" of our company-creating the APIs, tools, and security protocols that allow our entire team to innovate without friction. As a member of the Foundations team, you will work closely with Infrastructure, DevEx, and Security engineers. Your goal is to ensure the data platform integrates seamlessly with our other internal tools and becomes a core pillar of our Internal Developer Platform (IDP). Who You'll Empower Our Tech Teams: You'll build the secure APIs and Model Context Protocols (MCPs) that help them stay productive. Data & AI Pioneers: You'll create the stable environments they need to deploy the next generation of AI models. Business Leaders: You'll provide the high-quality dashboards that turn raw numbers into clear strategy. What You'll Do Architect for Growth: Define and refactor data models to ensure they stay fast and clear as we scale. Create a Universal Data Layer: Build GraphQL APIs and connectors so anyone can access data safely, even without deep infra knowledge. Enable GenAI: Get hands-on with the latest tech, building infrastructure for Vector Databases and AI-driven automation. Automate Safety: Implement "Privacy by Design" by automating security checks, so our speed never comes at the cost of safety. About You We care more about your talent and trajectory than a perfect checklist. If you're a curious engineer who loves building reliable, user-friendly systems, we want to hear from you! Engineering Excellence: You have significant experience in commercial software (we use Python, TypeScript, and Go) and a passion for modular, readable code. Systems Thinker: You understand how to treat "data as software" and are comfortable with cloud-native tools (AWS/Azure, Kubernetes). The "Human" Element: You can explain a complex architectural choice to a product manager just as easily as you can to a fellow engineer. Bonus Points: If you've dabbled in GenAI, event-driven architectures, or platform engineering, tell us about it! Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £37,000 £40,000 DoE + Benefits + Profit share (Potential £2-3k) Hours: 37.5 hours per week The Role Our client is looking for an experienced Systems Engineer with a keen interest in building technical solutions to help them deliver outstanding service to their customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience: 5+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN / LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Centre (e.g. MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016 / 2019 / 2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support. Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
Apr 15, 2026
Full time
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £37,000 £40,000 DoE + Benefits + Profit share (Potential £2-3k) Hours: 37.5 hours per week The Role Our client is looking for an experienced Systems Engineer with a keen interest in building technical solutions to help them deliver outstanding service to their customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience: 5+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN / LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Centre (e.g. MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016 / 2019 / 2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support. Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Apr 15, 2026
Full time
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
IT Manager - Small Group of Travel Companies Location: London based 3 days per week. Remote work 2 days per week. Salary: £45,000-£50,000 (dependent on experience) We are seeking an experienced and hands-on IT Manager to oversee and deliver IT operations across a UK-based travel group of companies with three London offices. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy. IT Manager Key Responsibilities: Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Maintain and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Strengthen cybersecurity practices and ensure compliance with UK GDPR and IT governance standards Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments Work with senior leadership to develop short- and long-term IT strategy IT Manager Skills & Experience Broad IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Excellent communication and problem-solving skills Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation's technology environment.
Apr 15, 2026
Full time
IT Manager - Small Group of Travel Companies Location: London based 3 days per week. Remote work 2 days per week. Salary: £45,000-£50,000 (dependent on experience) We are seeking an experienced and hands-on IT Manager to oversee and deliver IT operations across a UK-based travel group of companies with three London offices. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy. IT Manager Key Responsibilities: Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Maintain and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Strengthen cybersecurity practices and ensure compliance with UK GDPR and IT governance standards Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments Work with senior leadership to develop short- and long-term IT strategy IT Manager Skills & Experience Broad IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Excellent communication and problem-solving skills Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation's technology environment.
Reception Manager - Hotel We are looking for an experienced Hotel Reception Manager to lead the reception team as this lovely 4 star hotel in Windsor. As Reception Manager you will manage the day to day of the front desk team and will report into the Deputy General Manager. The Perks As Hotel Reception Manager you can look forward to the following: Salary of £35,000 basic 5 days on, 2 days off click apply for full job details
Apr 15, 2026
Full time
Reception Manager - Hotel We are looking for an experienced Hotel Reception Manager to lead the reception team as this lovely 4 star hotel in Windsor. As Reception Manager you will manage the day to day of the front desk team and will report into the Deputy General Manager. The Perks As Hotel Reception Manager you can look forward to the following: Salary of £35,000 basic 5 days on, 2 days off click apply for full job details
Aurora Energy Research Limited
Oxford, Oxfordshire
Global IT Helpdesk Manager Department: Tech - IT Employment Type: Permanent - Full Time Location: Oxford, UK Description We are excited to offer an exciting new opportunity for an experienced IT Site Support (Deskside Support) Manager to lead our global team of site/deskside support agents. This role is central to Aurora's IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high performing team of skilled analysts and third party providers, fostering a dynamic and customer focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end user devices and IT assets, from onboarding to decommissioning, while ensuring compliance with security, performance, and lifecycle standards. A champion of Continual Service Improvement, you will refine internal processes and escalation procedures to enhance operational efficiency and service quality. Your leadership will be critical in delivering measurable outcomes, including improved service delivery and operational efficiency, while making a meaningful impact on the end user experience. If you are a proactive leader with a passion for technology and delivering exceptional support, we'd love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high performance culture Develop team capabilities through training, coaching, and performance feedback to ensure high quality support delivery Operational Oversight: Ensure the timely resolution of site support tickets in compliance with Service Level Agreements (SLAs) Monitor and prioritise ticket queues to minimise user downtime and improve service efficiency Manage third party vendors to deliver a cost effective and seamless global on site support service, ensuring compliance with Aurora's SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end user tech refresh lifecycle, from planning and procurement to deployment and decommissioning Implement and enforce consistent policies for endpoint management and proactive device monitoring Conduct periodic device standards assessments to ensure alignment with business needs Oversee the full lifecycle management of AV devices, including procurement, installation, configuration, and patching IT Asset Management: Maintain the accuracy and integrity of IT Assets within the Asset Management system. Ensure all assets are tracked and updated throughout their lifecycle Problem Management: Support problem management processes by conducting root cause analysis and implementing permanent solutions to prevent recurring incidents Knowledge Management: Enhance the IT Support Knowledge Base, ensuring content is accurate, up to date, and accessible for both IT staff and end users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise Required attributes: Leadership and Team Management: Proven ability to lead, coach, and develop a global team, promoting a positive work environment and managing performance effectively Technical Expertise: Strong understanding of IT support principles, including hardware/software troubleshooting, AV equipment, endpoint management, and IT asset lifecycle management. Experience with common Office 365 productivity tools and collaboration platforms Customer Centric Mindset: A commitment to delivering exceptional end user experiences and fostering a customer focused support culture Proactive Mindset: Self motivated, with a demonstrated ability to anticipate challenges, identify opportunities, and take the initiative to improve processes and outcomes Service Management: Familiarity with ITIL processes and service management best practices Collaboration and Stakeholder Engagement: Strong ability to build relationships with internal teams, third party vendors, and stakeholders, ensuring alignment with business goals Problem Solving Skills: Ability to analyse complex issues, prioritise tasks, and implement solutions efficiently Adaptability: Resilient in handling change and adept at navigating a global support environment with diverse requirements and constraints Process Oriented Mindset: Experience creating and enforcing standard operating procedures to maintain a consistent service level Desirable attributes: Attention to Detail: High standards for accuracy and quality, particularly in managing IT assets, processes, and reporting Project Management Experience: Familiarity with project management principles to assist with cross functional initiatives and process improvement projects Knowledge Management: Experience in maintaining an up to date knowledge base and ensuring information is accessible and clear for service desk personnel Continuous Improvement Mindset: Experience in driving continuous improvement and embracing best practices in IT operations and service delivery Data Driven Approach: Ability to analyse service desk data and metrics to identify trends, assess performance, and make data driven decisions Security Awareness: Awareness of IT security principles and best practices, with experience ensuring compliance with security standards and protocols What we offer Private Medical Insurance Dental Insurance Parental Support Salary Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle to work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
Apr 15, 2026
Full time
Global IT Helpdesk Manager Department: Tech - IT Employment Type: Permanent - Full Time Location: Oxford, UK Description We are excited to offer an exciting new opportunity for an experienced IT Site Support (Deskside Support) Manager to lead our global team of site/deskside support agents. This role is central to Aurora's IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high performing team of skilled analysts and third party providers, fostering a dynamic and customer focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end user devices and IT assets, from onboarding to decommissioning, while ensuring compliance with security, performance, and lifecycle standards. A champion of Continual Service Improvement, you will refine internal processes and escalation procedures to enhance operational efficiency and service quality. Your leadership will be critical in delivering measurable outcomes, including improved service delivery and operational efficiency, while making a meaningful impact on the end user experience. If you are a proactive leader with a passion for technology and delivering exceptional support, we'd love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high performance culture Develop team capabilities through training, coaching, and performance feedback to ensure high quality support delivery Operational Oversight: Ensure the timely resolution of site support tickets in compliance with Service Level Agreements (SLAs) Monitor and prioritise ticket queues to minimise user downtime and improve service efficiency Manage third party vendors to deliver a cost effective and seamless global on site support service, ensuring compliance with Aurora's SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end user tech refresh lifecycle, from planning and procurement to deployment and decommissioning Implement and enforce consistent policies for endpoint management and proactive device monitoring Conduct periodic device standards assessments to ensure alignment with business needs Oversee the full lifecycle management of AV devices, including procurement, installation, configuration, and patching IT Asset Management: Maintain the accuracy and integrity of IT Assets within the Asset Management system. Ensure all assets are tracked and updated throughout their lifecycle Problem Management: Support problem management processes by conducting root cause analysis and implementing permanent solutions to prevent recurring incidents Knowledge Management: Enhance the IT Support Knowledge Base, ensuring content is accurate, up to date, and accessible for both IT staff and end users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise Required attributes: Leadership and Team Management: Proven ability to lead, coach, and develop a global team, promoting a positive work environment and managing performance effectively Technical Expertise: Strong understanding of IT support principles, including hardware/software troubleshooting, AV equipment, endpoint management, and IT asset lifecycle management. Experience with common Office 365 productivity tools and collaboration platforms Customer Centric Mindset: A commitment to delivering exceptional end user experiences and fostering a customer focused support culture Proactive Mindset: Self motivated, with a demonstrated ability to anticipate challenges, identify opportunities, and take the initiative to improve processes and outcomes Service Management: Familiarity with ITIL processes and service management best practices Collaboration and Stakeholder Engagement: Strong ability to build relationships with internal teams, third party vendors, and stakeholders, ensuring alignment with business goals Problem Solving Skills: Ability to analyse complex issues, prioritise tasks, and implement solutions efficiently Adaptability: Resilient in handling change and adept at navigating a global support environment with diverse requirements and constraints Process Oriented Mindset: Experience creating and enforcing standard operating procedures to maintain a consistent service level Desirable attributes: Attention to Detail: High standards for accuracy and quality, particularly in managing IT assets, processes, and reporting Project Management Experience: Familiarity with project management principles to assist with cross functional initiatives and process improvement projects Knowledge Management: Experience in maintaining an up to date knowledge base and ensuring information is accessible and clear for service desk personnel Continuous Improvement Mindset: Experience in driving continuous improvement and embracing best practices in IT operations and service delivery Data Driven Approach: Ability to analyse service desk data and metrics to identify trends, assess performance, and make data driven decisions Security Awareness: Awareness of IT security principles and best practices, with experience ensuring compliance with security standards and protocols What we offer Private Medical Insurance Dental Insurance Parental Support Salary Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle to work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
A recruitment agency in London seeks a Help Desk Administrator to join a successful Cleaning Services company. The ideal candidate will possess excellent communication skills, a customer-first attitude, and organizational abilities. Responsibilities include being the first point of contact for client queries, managing client databases, and supporting Managers with documentation. Previous Customer Service experience is essential, and knowledge of Spanish or Portuguese is beneficial but not required. This role offers a salary of £30,800.00 per annum and a benefits package including annual leave and a Christmas bonus.
Apr 15, 2026
Full time
A recruitment agency in London seeks a Help Desk Administrator to join a successful Cleaning Services company. The ideal candidate will possess excellent communication skills, a customer-first attitude, and organizational abilities. Responsibilities include being the first point of contact for client queries, managing client databases, and supporting Managers with documentation. Previous Customer Service experience is essential, and knowledge of Spanish or Portuguese is beneficial but not required. This role offers a salary of £30,800.00 per annum and a benefits package including annual leave and a Christmas bonus.
Job Description - Receptionist & Office Coordinator Reports To - HR Director, EMEA Location - Tottenham court road (full time in the office) Employment Status - Full Time Salary - 38-45k Hours - 9.00am - 5.00pm Job Summary Smooth processes and systems are key to organisational success. We are looking for someone with a strong client focus, excellent organisational skills and a personable disposition to support front-of-house and office operations. This role provides reliable and efficient support across reception and office coordination, with elements of administrative duties that also support the HR function within the London office. The successful candidate will thrive in a fast-paced environment, adapt easily to changing priorities, and contribute to a positive, inclusive workplace culture. Key Responsibilities Office Coordinator / Reception Duties Deal with general office facilities matters and office queries, working closely with the HR team and liaising with other departments Ensure the office runs effectively on a day-to-day basis Manage the switchboard and handle all incoming calls, including forwarded calls and general enquiries Welcome clients and guests, providing refreshments as required Manage meeting rooms, ensuring rooms are refreshed between meetings Take ownership of and manage the hot-desking system Coordinate incoming and outgoing mail, receive deliveries, liaise with couriers and accurately record information on internal systems Oversee space and infrastructure planning, including workstation moves, additions and changes, providing timely solutions and support Act as the first point of contact for suppliers and external service providers, including landlord and building management teams Manage building access and security passes for staff and visitors Manage the office operations budget, including invoice processing and liaising with the Finance team Implement and maintain Health & Safety policies and procedures, including PAT testing, fire marshal and first aid training Take full responsibility for maintaining file archives, ensuring information is stored securely and in line with data protection requirements Order and coordinate delivery of office supplies, proactively managing stock levels Order branded company items and prepare welcome packs for new starters Receive and manage office deliveries, including regular food and supply orders Requisition all office consumables (stationery, printer toners, coffee, water supplies, etc.) Manage agreements with hotels and service providers Mail and ship packages; update internal contact databases and employee lists Manage and coordinate meeting room bookings, ensuring rooms are tidy and facilities are in working order Arrange transport and accommodation for colleagues travelling from other offices Organise catering for internal and external meetings and events when required Provide general support to internal and external visitors HR Duties Support the HR team with onboarding and offboarding processes Order and maintain inventory of IT equipment such as keyboards, monitors and other peripherals Assist HR and Marketing teams with organising staff events throughout the year Liaise with regional and international office managers to support knowledge sharing and coordination Coordinate and schedule interviews, interview debriefs, and feedback to agencies and candidates Support company-wide wellbeing initiatives, engagement activities and diversity & inclusion programmes Knowledge, Skills & Abilities Advanced user of Microsoft Office (Word, Excel, PowerPoint) and Apple applications Exceptional attention to detail with strong organisational skills Strong client focus with a commitment to delivering excellent service Ability to thrive in a fast-paced, entrepreneurial environment while managing multiple priorities Proactive mindset with the confidence to take initiative and suggest improvements Flexible communication style, adapting to different individuals and situations Strong relationship-building skills across all levels of the business and with external suppliers Excellent interpersonal, time-management and problem-solving skills Quick learner who enjoys new challenges Calm, logical approach to resolving issues Ability to work independently and complete tasks without close supervision Education & Experience Relevant experience in a fast-paced financial or professional services environment in a front-of-house role Proven ability to perform effectively under pressure Confident English speaker (additional language skills such as German or Spanish would be an advantage) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 15, 2026
Full time
Job Description - Receptionist & Office Coordinator Reports To - HR Director, EMEA Location - Tottenham court road (full time in the office) Employment Status - Full Time Salary - 38-45k Hours - 9.00am - 5.00pm Job Summary Smooth processes and systems are key to organisational success. We are looking for someone with a strong client focus, excellent organisational skills and a personable disposition to support front-of-house and office operations. This role provides reliable and efficient support across reception and office coordination, with elements of administrative duties that also support the HR function within the London office. The successful candidate will thrive in a fast-paced environment, adapt easily to changing priorities, and contribute to a positive, inclusive workplace culture. Key Responsibilities Office Coordinator / Reception Duties Deal with general office facilities matters and office queries, working closely with the HR team and liaising with other departments Ensure the office runs effectively on a day-to-day basis Manage the switchboard and handle all incoming calls, including forwarded calls and general enquiries Welcome clients and guests, providing refreshments as required Manage meeting rooms, ensuring rooms are refreshed between meetings Take ownership of and manage the hot-desking system Coordinate incoming and outgoing mail, receive deliveries, liaise with couriers and accurately record information on internal systems Oversee space and infrastructure planning, including workstation moves, additions and changes, providing timely solutions and support Act as the first point of contact for suppliers and external service providers, including landlord and building management teams Manage building access and security passes for staff and visitors Manage the office operations budget, including invoice processing and liaising with the Finance team Implement and maintain Health & Safety policies and procedures, including PAT testing, fire marshal and first aid training Take full responsibility for maintaining file archives, ensuring information is stored securely and in line with data protection requirements Order and coordinate delivery of office supplies, proactively managing stock levels Order branded company items and prepare welcome packs for new starters Receive and manage office deliveries, including regular food and supply orders Requisition all office consumables (stationery, printer toners, coffee, water supplies, etc.) Manage agreements with hotels and service providers Mail and ship packages; update internal contact databases and employee lists Manage and coordinate meeting room bookings, ensuring rooms are tidy and facilities are in working order Arrange transport and accommodation for colleagues travelling from other offices Organise catering for internal and external meetings and events when required Provide general support to internal and external visitors HR Duties Support the HR team with onboarding and offboarding processes Order and maintain inventory of IT equipment such as keyboards, monitors and other peripherals Assist HR and Marketing teams with organising staff events throughout the year Liaise with regional and international office managers to support knowledge sharing and coordination Coordinate and schedule interviews, interview debriefs, and feedback to agencies and candidates Support company-wide wellbeing initiatives, engagement activities and diversity & inclusion programmes Knowledge, Skills & Abilities Advanced user of Microsoft Office (Word, Excel, PowerPoint) and Apple applications Exceptional attention to detail with strong organisational skills Strong client focus with a commitment to delivering excellent service Ability to thrive in a fast-paced, entrepreneurial environment while managing multiple priorities Proactive mindset with the confidence to take initiative and suggest improvements Flexible communication style, adapting to different individuals and situations Strong relationship-building skills across all levels of the business and with external suppliers Excellent interpersonal, time-management and problem-solving skills Quick learner who enjoys new challenges Calm, logical approach to resolving issues Ability to work independently and complete tasks without close supervision Education & Experience Relevant experience in a fast-paced financial or professional services environment in a front-of-house role Proven ability to perform effectively under pressure Confident English speaker (additional language skills such as German or Spanish would be an advantage) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Job Reference: VN2522 Department description Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology led service provides access to all major exchanges, order flow management via screen, voice and DMA, plus award winning data, insights and analytics. The Market Making division within Marex encompasses asset classes where Marex acts as a principal risk taker to provide pricing and liquidity to our clients, including but not limited to Base Metals, Precious Metals, Agricultural Products, Energy, US Power, and Environmental contracts. The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Role Summary Market Making at Marex is a critical and growing business, operating across multiple asset classes and geographies. The Market Making businesses have a high degree of complexity, operating with multiple workflows and booking systems, across different Marex entities and in different regions. The business uses several different technologies, some built in house, others vendor driven. In this role as a Market Making Senior Software Developer, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver products that strengthen our market making capabilities and improve operational efficiency across the business. Your role is critical to the future success of the Market Making business as we seek to drive technology led growth. Responsibilities Design, develop and maintain high quality for internal and external facing applications. Build scalable, resilient and high performance services that support multiple business streams across Marex. Collaborate closely with product owners, architects and other engineering teams to translate business requirements into robust technical solutions. Contribute to architectural design discussions and help shape platform standards, patterns and best practices. Ensure solutions are secure, observable and aligned with enterprise governance and regulatory requirements. Support the continuous improvement of CI/CD pipelines, automated testing and DevOps practices. Participate actively in team discussions, technical brainstorming sessions and knowledge sharing. Adapt quickly to changing priorities and evolving business demands in a fast paced environment. Provide support and troubleshooting for production systems where required, ensuring high availability and reliability. Contribute to documentation and maintain clear technical artefacts to support long term platform sustainability. Promote a collaborative, inclusive and high performing team culture. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Ability to take a high level of responsibility in a fast pace and high volume environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Essential Skills and Experience Experience in at least one of JavaScript, Typescript, React, NodeJS, GraphQL, Docker. Experience of NoSQL or RDMS databases. Knowledge of modern CI/CD and DevOps practices. Experience working with AWS cloud services (e.g. ECS/EKS, Lambda, S3, RDS, API Gateway). Knowledge of BDD/TDD. Experience working in Agile / Scrum delivery environments. Methodical approach to software architecture and design and experience employing the right design choices for a given project. Strong verbal and written communication skills. Desirable Experience in C# .NET. Extended knowledge across multiple asset classes. Trade Lifecycle knowledge. Pre trade, Trade, settlement/clearing, Risk. Full front to back. Experience with trading or pricing platforms. Microsoft Technologies, Cloud services, hosting and deployment. Experience implementing observability tooling (logging, monitoring, tracing). Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity- Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative- We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People- Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble- Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
Apr 15, 2026
Full time
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Job Reference: VN2522 Department description Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology led service provides access to all major exchanges, order flow management via screen, voice and DMA, plus award winning data, insights and analytics. The Market Making division within Marex encompasses asset classes where Marex acts as a principal risk taker to provide pricing and liquidity to our clients, including but not limited to Base Metals, Precious Metals, Agricultural Products, Energy, US Power, and Environmental contracts. The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Role Summary Market Making at Marex is a critical and growing business, operating across multiple asset classes and geographies. The Market Making businesses have a high degree of complexity, operating with multiple workflows and booking systems, across different Marex entities and in different regions. The business uses several different technologies, some built in house, others vendor driven. In this role as a Market Making Senior Software Developer, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver products that strengthen our market making capabilities and improve operational efficiency across the business. Your role is critical to the future success of the Market Making business as we seek to drive technology led growth. Responsibilities Design, develop and maintain high quality for internal and external facing applications. Build scalable, resilient and high performance services that support multiple business streams across Marex. Collaborate closely with product owners, architects and other engineering teams to translate business requirements into robust technical solutions. Contribute to architectural design discussions and help shape platform standards, patterns and best practices. Ensure solutions are secure, observable and aligned with enterprise governance and regulatory requirements. Support the continuous improvement of CI/CD pipelines, automated testing and DevOps practices. Participate actively in team discussions, technical brainstorming sessions and knowledge sharing. Adapt quickly to changing priorities and evolving business demands in a fast paced environment. Provide support and troubleshooting for production systems where required, ensuring high availability and reliability. Contribute to documentation and maintain clear technical artefacts to support long term platform sustainability. Promote a collaborative, inclusive and high performing team culture. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Ability to take a high level of responsibility in a fast pace and high volume environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Essential Skills and Experience Experience in at least one of JavaScript, Typescript, React, NodeJS, GraphQL, Docker. Experience of NoSQL or RDMS databases. Knowledge of modern CI/CD and DevOps practices. Experience working with AWS cloud services (e.g. ECS/EKS, Lambda, S3, RDS, API Gateway). Knowledge of BDD/TDD. Experience working in Agile / Scrum delivery environments. Methodical approach to software architecture and design and experience employing the right design choices for a given project. Strong verbal and written communication skills. Desirable Experience in C# .NET. Extended knowledge across multiple asset classes. Trade Lifecycle knowledge. Pre trade, Trade, settlement/clearing, Risk. Full front to back. Experience with trading or pricing platforms. Microsoft Technologies, Cloud services, hosting and deployment. Experience implementing observability tooling (logging, monitoring, tracing). Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity- Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative- We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People- Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble- Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
We Manage Jobs(WMJobs)
Wolverhampton, Staffordshire
Tenancy and Leasehold Officers Salary: £37,747 - £40,423 Hours: 37 hours per week (may be required to work out of hours) Location: Office based Wolverhampton and, in the community Job Type: Permanent Overview This is an exciting opportunity to join our Tenancy Management team as a Tenancy & Leasehold Officer. You will play a key frontline role in our neighbourhoods -supporting residents, resolving tenancy issues, and working directly within our communities to help make them safe, clean and welcoming places to live. Key Responsibilities Deliver a high-quality, customer-focussed tenancy and leasehold management service Conduct regular visits and community engagement Take appropriate and timely action to resolve tenancy breaches, ASB, property misuse and estate-based concerns Support tenants and their families, particularly those who are vulnerable, to maintain successful and sustainable tenancies Identify and reporting estate issues and ensuring action is taken Build strong relationships with residents, colleagues and partners Maintain accurate case records and ensuring all actions align with policy and good practice About you Do you thrive in a role where you're out in the community every day, engaging directly with tenants and seeing the impact of your work first-hand? Are you confident managing face-to-face conversations, estate issues and tenancy challenges head-on, rather than working behind a desk? Do you enjoy taking responsibility for your own patch - carrying out visits, inspections and resolving problems where they happen - while also being a strong team player who collaborates well with colleagues? Are you looking for a role that is fast-paced, varied and entirely community-based? Our organisation We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place. Equality and Diversity We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums. Our top priority is finding the best person for each role and for our company.If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications. Reports To: Tenancy and Leasehold Managers Closing date: 16 April 2026 Interview date: 24 April 2026 Contact for an informal discussion / more information: Emma Thomas Attached documents Tenancy & Leasehold Officer Job Description - December 2023.pdf
Apr 15, 2026
Full time
Tenancy and Leasehold Officers Salary: £37,747 - £40,423 Hours: 37 hours per week (may be required to work out of hours) Location: Office based Wolverhampton and, in the community Job Type: Permanent Overview This is an exciting opportunity to join our Tenancy Management team as a Tenancy & Leasehold Officer. You will play a key frontline role in our neighbourhoods -supporting residents, resolving tenancy issues, and working directly within our communities to help make them safe, clean and welcoming places to live. Key Responsibilities Deliver a high-quality, customer-focussed tenancy and leasehold management service Conduct regular visits and community engagement Take appropriate and timely action to resolve tenancy breaches, ASB, property misuse and estate-based concerns Support tenants and their families, particularly those who are vulnerable, to maintain successful and sustainable tenancies Identify and reporting estate issues and ensuring action is taken Build strong relationships with residents, colleagues and partners Maintain accurate case records and ensuring all actions align with policy and good practice About you Do you thrive in a role where you're out in the community every day, engaging directly with tenants and seeing the impact of your work first-hand? Are you confident managing face-to-face conversations, estate issues and tenancy challenges head-on, rather than working behind a desk? Do you enjoy taking responsibility for your own patch - carrying out visits, inspections and resolving problems where they happen - while also being a strong team player who collaborates well with colleagues? Are you looking for a role that is fast-paced, varied and entirely community-based? Our organisation We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place. Equality and Diversity We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums. Our top priority is finding the best person for each role and for our company.If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications. Reports To: Tenancy and Leasehold Managers Closing date: 16 April 2026 Interview date: 24 April 2026 Contact for an informal discussion / more information: Emma Thomas Attached documents Tenancy & Leasehold Officer Job Description - December 2023.pdf
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
ISO Manager Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £40,000 £45,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced ISO and Compliance Manager, who ensures an organisation maintains full adherence to all statutory, regulatory, contractual, and certification based obligations. This is a key role in overseeing multiple ISO management systems, data security and privacy frameworks. Duties Include: Managing, maintaining, and continually improving ISO 9001, ISO 27001, ISO 20000, and ISO 14001 management systems. Coordinating internal audit schedules. Supporting external surveillance / recertification audits. Maintaining controlled documentation and evidence of conformity. Planning and coordinating audit activity. Supporting organisational risk management and maintaining relevant registers. Skills and Experience: 3+ years experience in a similar role. Ability to work independently and in a fast paced team environment. Strong knowledge of ISO frameworks and audit processes. Excellent documentation, audit, and evidence tracking skills. Strong organisational and communication abilities across technical and non technical teams. High attention to detail with evidence based working. Analytical mindset with the ability to turn regulatory requirements into practical processes. Proactive, positive attitude with strong ownership. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
Apr 15, 2026
Full time
ISO Manager Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £40,000 £45,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced ISO and Compliance Manager, who ensures an organisation maintains full adherence to all statutory, regulatory, contractual, and certification based obligations. This is a key role in overseeing multiple ISO management systems, data security and privacy frameworks. Duties Include: Managing, maintaining, and continually improving ISO 9001, ISO 27001, ISO 20000, and ISO 14001 management systems. Coordinating internal audit schedules. Supporting external surveillance / recertification audits. Maintaining controlled documentation and evidence of conformity. Planning and coordinating audit activity. Supporting organisational risk management and maintaining relevant registers. Skills and Experience: 3+ years experience in a similar role. Ability to work independently and in a fast paced team environment. Strong knowledge of ISO frameworks and audit processes. Excellent documentation, audit, and evidence tracking skills. Strong organisational and communication abilities across technical and non technical teams. High attention to detail with evidence based working. Analytical mindset with the ability to turn regulatory requirements into practical processes. Proactive, positive attitude with strong ownership. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
What You'll Be Doing Leading the Sales Desk Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support Maximi click apply for full job details
Apr 15, 2026
Full time
What You'll Be Doing Leading the Sales Desk Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support Maximi click apply for full job details
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Job Reference: VN2579 Department description The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Software Development function creates and maintains applications, frameworks and other software components to deliver to business requirements. Developers conceive, specify, design, engineer, document, test, and deliver bug fixes as needed to provide high quality software solutions. Each Development team is aligned to one of Marex's business divisions and works with a corresponding Business Technology and Application Support team. Role Summary As a software developer, you will join the ETD Operations Technology team supporting systems used in the operational processing of Exchange-Traded Derivatives (ETD), including futures and options traded on global exchanges. The role focuses on maintaining and enhancing applications that support post-trade operational workflows, including deliveries processing, segregation movements, commission and fee changes, and operational adjustments. These systems ensure that exchange-traded activity is accurately reflected across internal platforms and client accounts. The work is highly data-driven and operationally critical, involving the processing and validation of high-integrity transactional and position data such as balances, margin outputs, cash movements, and fee calculations. Accuracy, traceability, and consistency are essential, as issues can lead to reconciliation breaks, operational risk, or regulatory scrutiny. The developer will work closely with operations stakeholders, business analysts, QA, and other technology teams to deliver reliable solutions that support daily operational processes aligned with exchange and clearing timelines. Responsibilities Role specific: Design, code and test all components of modern web applications. Contribute to the overall architecture and design of the technology created/maintained by the development delivery team. Develop solutions to a high standard that is maintainable, testable and meets the requirement's acceptance criteria. Adhere to development best practices and processes. Communicate with team members, introduce ideas and keep abreast of the latest technologies. Liaise with business users to gather application requirements. Ensure delivered systems are of production quality. Ensure software is adequately documented for handover to the business. Follow coding standards and defined development process. Resolve third line support issues in a professional and timely manner. Ensuring compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values, at all times complying with Marex's Code of Conduct. To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. To report any breaches of policy to Compliance and/ or your supervisor as required. To elevate risk events immediately. To provide input to risk management processes, as required. To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies: Excellent verbal and written communication skills. A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast-paced environment. Ability to take a high level of responsibility in a fast pace and high-volume environment. Excels at building relationships, networking and influencing others. Skills and Experience: Essential Experienced in C# .NET. Experience with Docker / Knowledge of containers. Experience of NoSQL or RDMS databases. Infrastructure as Code, Terraform or equivalent. Modern CI/CD and DevOps practices. Cloud technology, ideally AWS (Amazon Web Services). Knowledge of BDD/TDD. Agile and scrum development methodologies. Methodical approach to software architecture and design and experience employing the right design choices for a given project. Excellent verbal and written communication skills. Desirable: Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Experience with modern frontend frameworks, ideally React, though Angular, Vue, or similar frameworks are also welcome Exposure to JavaScript and/or TypeScript in a frontend or full-stack context Experience with Node.js and/or GraphQL Exchange-Traded Derivatives (ETD) operations or post-trade systems, including: Processing of positions, balances, and operational adjustments Deliveries processing and settlement workflows Segregation movements and client money processing Commission and fee calculations Reconciliation processes and operational exception handling Integration with internal and external trading or clearing data sources Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity- Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative- We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People- Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble- Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment f/osters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also . click apply for full job details
Apr 15, 2026
Full time
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Job Reference: VN2579 Department description The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Software Development function creates and maintains applications, frameworks and other software components to deliver to business requirements. Developers conceive, specify, design, engineer, document, test, and deliver bug fixes as needed to provide high quality software solutions. Each Development team is aligned to one of Marex's business divisions and works with a corresponding Business Technology and Application Support team. Role Summary As a software developer, you will join the ETD Operations Technology team supporting systems used in the operational processing of Exchange-Traded Derivatives (ETD), including futures and options traded on global exchanges. The role focuses on maintaining and enhancing applications that support post-trade operational workflows, including deliveries processing, segregation movements, commission and fee changes, and operational adjustments. These systems ensure that exchange-traded activity is accurately reflected across internal platforms and client accounts. The work is highly data-driven and operationally critical, involving the processing and validation of high-integrity transactional and position data such as balances, margin outputs, cash movements, and fee calculations. Accuracy, traceability, and consistency are essential, as issues can lead to reconciliation breaks, operational risk, or regulatory scrutiny. The developer will work closely with operations stakeholders, business analysts, QA, and other technology teams to deliver reliable solutions that support daily operational processes aligned with exchange and clearing timelines. Responsibilities Role specific: Design, code and test all components of modern web applications. Contribute to the overall architecture and design of the technology created/maintained by the development delivery team. Develop solutions to a high standard that is maintainable, testable and meets the requirement's acceptance criteria. Adhere to development best practices and processes. Communicate with team members, introduce ideas and keep abreast of the latest technologies. Liaise with business users to gather application requirements. Ensure delivered systems are of production quality. Ensure software is adequately documented for handover to the business. Follow coding standards and defined development process. Resolve third line support issues in a professional and timely manner. Ensuring compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values, at all times complying with Marex's Code of Conduct. To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. To report any breaches of policy to Compliance and/ or your supervisor as required. To elevate risk events immediately. To provide input to risk management processes, as required. To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies: Excellent verbal and written communication skills. A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast-paced environment. Ability to take a high level of responsibility in a fast pace and high-volume environment. Excels at building relationships, networking and influencing others. Skills and Experience: Essential Experienced in C# .NET. Experience with Docker / Knowledge of containers. Experience of NoSQL or RDMS databases. Infrastructure as Code, Terraform or equivalent. Modern CI/CD and DevOps practices. Cloud technology, ideally AWS (Amazon Web Services). Knowledge of BDD/TDD. Agile and scrum development methodologies. Methodical approach to software architecture and design and experience employing the right design choices for a given project. Excellent verbal and written communication skills. Desirable: Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Experience with modern frontend frameworks, ideally React, though Angular, Vue, or similar frameworks are also welcome Exposure to JavaScript and/or TypeScript in a frontend or full-stack context Experience with Node.js and/or GraphQL Exchange-Traded Derivatives (ETD) operations or post-trade systems, including: Processing of positions, balances, and operational adjustments Deliveries processing and settlement workflows Segregation movements and client money processing Commission and fee calculations Reconciliation processes and operational exception handling Integration with internal and external trading or clearing data sources Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity- Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative- We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People- Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble- Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment f/osters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also . click apply for full job details
We are looking for a Senior Cyber and Systems Engineer to join Team OB in our Support Office. As a Senior Cyber and Systems Engineer at OB you will be protecting the company through strong IT security principles and implementing industry stand best practices. Working with and being the first point of contact for EDR partner and SOC you will ensure ongoing compliance with PCI DSS ensuring to adhere to its actively changing requirements. Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role An OB Senior Cyber and Systems Engineer will: Work with our newly deployed SOC EDR partner in ensuring the network, cloud, and Retail Estate are secured from Cyber threats. Analyse any security breaches and report on findings and remediation's Monitor/Respond to Anti-Ransomware protection software Incidents. Handle and resolve security-related tickets from the helpdesk, including but not limited to Vipre spam filter and firewall unblock requests on store and Head Office networks. Monitor Netskope (Cloud Access Security Broker) for cloud usage on personal Google/Microsoft Accounts. This is to ensure the company's data is secured in line with the company's GDPR guidelines. Monitor and manage the three ESET antivirus consoles, ensuring they are updated regularly. Work in collaboration with the I.T Support team maintain up-to-date antivirus protection when installing new machines and address any issues promptly. Ensure ongoing compliance with PCI DSS standards. Conduct periodic checks to assess the status of compliance throughout the year. Manage annual compliance audit Conduct quarterly vulnerability scans and remediate any failed attempts Liaise with third party penetration testers and review findings Develop and implement action plans to address any identified compliance gaps. Oversee the management of digital certificates for services and applications. Ensure timely renewal and update of certificates to maintain secure operations. Assist in the delivery of cybersecurity training programs for end users. Promote security awareness and best practices across the organization. Conduct Regular Phishing Simulations Liaise with the Data Compliance manager on any Data Subject Requests Work with the IT support team, providing support on complex or urgent incidents where required. Ensure Network and infrastructure reflects the company's commitment to GDPR at all times and that our customers data is treated with utmost care and attention. Liaise with the GDPR compliance group and identify security risks and take actions where needed. Bonas Benefits: Generous employee discount up to 50% off all OB products Free access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Free access to our onsite gym Cycle to work scheme Refer a Friend incentive Quarterly free lunch Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through 360L eLearning platform What we look for: CompTIA Network & Security+ or equivalent Certifications. IT experience across a range of different types of technology Solid understanding of IT infrastructure and current security posture Experience in complying with a PCI DSS audit and understanding its ongoing requirements. Strong problem-solving skills with a proven track record Background in I.T. support as well as Cyber security. Experience with Microsoft Entra Identity Protection/Conditional Access Experience of WAF solutions, such as Cloudflare is desirable. Knowledge of Email security protocols: DKIM/SPF/DMARC Diligent and a strong attention to detail Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
Apr 15, 2026
Full time
We are looking for a Senior Cyber and Systems Engineer to join Team OB in our Support Office. As a Senior Cyber and Systems Engineer at OB you will be protecting the company through strong IT security principles and implementing industry stand best practices. Working with and being the first point of contact for EDR partner and SOC you will ensure ongoing compliance with PCI DSS ensuring to adhere to its actively changing requirements. Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role An OB Senior Cyber and Systems Engineer will: Work with our newly deployed SOC EDR partner in ensuring the network, cloud, and Retail Estate are secured from Cyber threats. Analyse any security breaches and report on findings and remediation's Monitor/Respond to Anti-Ransomware protection software Incidents. Handle and resolve security-related tickets from the helpdesk, including but not limited to Vipre spam filter and firewall unblock requests on store and Head Office networks. Monitor Netskope (Cloud Access Security Broker) for cloud usage on personal Google/Microsoft Accounts. This is to ensure the company's data is secured in line with the company's GDPR guidelines. Monitor and manage the three ESET antivirus consoles, ensuring they are updated regularly. Work in collaboration with the I.T Support team maintain up-to-date antivirus protection when installing new machines and address any issues promptly. Ensure ongoing compliance with PCI DSS standards. Conduct periodic checks to assess the status of compliance throughout the year. Manage annual compliance audit Conduct quarterly vulnerability scans and remediate any failed attempts Liaise with third party penetration testers and review findings Develop and implement action plans to address any identified compliance gaps. Oversee the management of digital certificates for services and applications. Ensure timely renewal and update of certificates to maintain secure operations. Assist in the delivery of cybersecurity training programs for end users. Promote security awareness and best practices across the organization. Conduct Regular Phishing Simulations Liaise with the Data Compliance manager on any Data Subject Requests Work with the IT support team, providing support on complex or urgent incidents where required. Ensure Network and infrastructure reflects the company's commitment to GDPR at all times and that our customers data is treated with utmost care and attention. Liaise with the GDPR compliance group and identify security risks and take actions where needed. Bonas Benefits: Generous employee discount up to 50% off all OB products Free access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Free access to our onsite gym Cycle to work scheme Refer a Friend incentive Quarterly free lunch Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through 360L eLearning platform What we look for: CompTIA Network & Security+ or equivalent Certifications. IT experience across a range of different types of technology Solid understanding of IT infrastructure and current security posture Experience in complying with a PCI DSS audit and understanding its ongoing requirements. Strong problem-solving skills with a proven track record Background in I.T. support as well as Cyber security. Experience with Microsoft Entra Identity Protection/Conditional Access Experience of WAF solutions, such as Cloudflare is desirable. Knowledge of Email security protocols: DKIM/SPF/DMARC Diligent and a strong attention to detail Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
The IT Support Engineer plays a key role in ensuring the stability, security, and effective operation of Colt DCS end-user technology. Reporting to the Service Support Manager, this role provides first and second-line support for workplace technologies such as laptops, printers, monitors, peripherals, and meeting room solutions, alongside a suite of core business systems and Microsoft 365 applications. What you will do This is a hybrid role with an expectation to work onsite three days per week, providing hands on support for workplace technology and acting as a visible IT presence for end users. The role coordinates with third party service providers for hardware support while managing incidents and service requests through to resolution. Travel to nearby Colt DCS sites may also be required to provide onsite support where needed. The IT Support Engineer performs structured investigations, implements break fix solutions, and works closely with internal technology teams and external suppliers to restore services efficiently and maintain a high quality support experience for users. What we're looking for Outcomes: Workplace Technology Support: Provide first and second-line support for end user technology, including laptops, peripherals, printers, and meeting room systems, ensuring incidents and service requests are managed effectively and resolved within agreed service levels. Onsite IT Presence & End User Support: Act as a visible IT presence by providing onsite support (three days per week) for workplace technology, diagnosing and resolving user issues, and coordinating with third party providers where hardware replacement or specialist support is required. Incident & Request Management: Take ownership of tickets throughout their lifecycle, performing structured investigations, implementing break fix solutions, and ensuring clear communication with users until resolution. Vendor & Supplier Coordination: Work closely with internal technology teams and external suppliers to ensure effective escalation and resolution of incidents affecting end user technology. Device & Technology Deployment: Support the rollout, configuration, and upgrade of end user devices and workplace technology solutions, helping ensure smooth adoption of new tools and services across Colt DCS. Knowledge & Documentation Management: Maintain and update knowledge articles, user guides, and internal documentation to support users and improve the efficiency of the support function. Global Team Collaboration: Collaborate with colleagues across regions to support consistent global service coverage and ensure users receive reliable IT support. Skills / Experience: IT Support & Troubleshooting - Some experience in IT support or a technical service desk environment, providing first line support across end user technology and business applications. Workplace Technology Support - Familiarity with supporting workplace technologies such as Microsoft 365, laptops, monitors, peripherals, and meeting room systems, helping users work productively in both office and remote environments. Service Management Awareness - Understanding of IT service management concepts such as incident management, request fulfilment, and ticket lifecycle management. Familiarity with ITIL principles is desirable. IT Service Management Tools - Experience using IT service management platforms such as Cherwell, Neurons, Jira, ServiceNow, or similar ticketing systems is beneficial. Problem Solving Skills - Ability to troubleshoot common technical issues, follow structured investigation steps, and escalate issues when required. Technical Learning Agility - Quick to learn new systems, tools, and business processes, with the ability to adapt to a diverse technology environment. Communication - Strong verbal and written communication skills with the ability to explain technical issues clearly to non technical users. Vendor & Supplier Collaboration - Comfortable working with third party suppliers and service providers, including coordinating escalations and collaborating on the resolution of technical issues. Documentation & Knowledge Sharing - Ability to contribute to knowledge articles, user guides, and internal documentation to support users and improve support processes. Professionalism & Customer Focus - Demonstrates a positive, customer focused approach with attention to detail and a commitment to delivering high quality user support
Apr 15, 2026
Full time
The IT Support Engineer plays a key role in ensuring the stability, security, and effective operation of Colt DCS end-user technology. Reporting to the Service Support Manager, this role provides first and second-line support for workplace technologies such as laptops, printers, monitors, peripherals, and meeting room solutions, alongside a suite of core business systems and Microsoft 365 applications. What you will do This is a hybrid role with an expectation to work onsite three days per week, providing hands on support for workplace technology and acting as a visible IT presence for end users. The role coordinates with third party service providers for hardware support while managing incidents and service requests through to resolution. Travel to nearby Colt DCS sites may also be required to provide onsite support where needed. The IT Support Engineer performs structured investigations, implements break fix solutions, and works closely with internal technology teams and external suppliers to restore services efficiently and maintain a high quality support experience for users. What we're looking for Outcomes: Workplace Technology Support: Provide first and second-line support for end user technology, including laptops, peripherals, printers, and meeting room systems, ensuring incidents and service requests are managed effectively and resolved within agreed service levels. Onsite IT Presence & End User Support: Act as a visible IT presence by providing onsite support (three days per week) for workplace technology, diagnosing and resolving user issues, and coordinating with third party providers where hardware replacement or specialist support is required. Incident & Request Management: Take ownership of tickets throughout their lifecycle, performing structured investigations, implementing break fix solutions, and ensuring clear communication with users until resolution. Vendor & Supplier Coordination: Work closely with internal technology teams and external suppliers to ensure effective escalation and resolution of incidents affecting end user technology. Device & Technology Deployment: Support the rollout, configuration, and upgrade of end user devices and workplace technology solutions, helping ensure smooth adoption of new tools and services across Colt DCS. Knowledge & Documentation Management: Maintain and update knowledge articles, user guides, and internal documentation to support users and improve the efficiency of the support function. Global Team Collaboration: Collaborate with colleagues across regions to support consistent global service coverage and ensure users receive reliable IT support. Skills / Experience: IT Support & Troubleshooting - Some experience in IT support or a technical service desk environment, providing first line support across end user technology and business applications. Workplace Technology Support - Familiarity with supporting workplace technologies such as Microsoft 365, laptops, monitors, peripherals, and meeting room systems, helping users work productively in both office and remote environments. Service Management Awareness - Understanding of IT service management concepts such as incident management, request fulfilment, and ticket lifecycle management. Familiarity with ITIL principles is desirable. IT Service Management Tools - Experience using IT service management platforms such as Cherwell, Neurons, Jira, ServiceNow, or similar ticketing systems is beneficial. Problem Solving Skills - Ability to troubleshoot common technical issues, follow structured investigation steps, and escalate issues when required. Technical Learning Agility - Quick to learn new systems, tools, and business processes, with the ability to adapt to a diverse technology environment. Communication - Strong verbal and written communication skills with the ability to explain technical issues clearly to non technical users. Vendor & Supplier Collaboration - Comfortable working with third party suppliers and service providers, including coordinating escalations and collaborating on the resolution of technical issues. Documentation & Knowledge Sharing - Ability to contribute to knowledge articles, user guides, and internal documentation to support users and improve support processes. Professionalism & Customer Focus - Demonstrates a positive, customer focused approach with attention to detail and a commitment to delivering high quality user support
Business Development Manager Location: London (Hybrid) Salary: Competitive + bonus + benefits Benefits: Share scheme, private healthcare, strong progression, flexible perks Our client, a leading organisation in the telecommunications and infrastructure sector, is hiring a Desk-Based Business Development Manager to drive revenue growth and expand its customer base. This role offers the opportunity to join a high-growth business transforming connectivity for organisations across the UK and Europe, with a strong reputation for engineering excellence and customer service. What you'll do Proactively generate new business opportunities via outbound calls, email, LinkedIn, and digital channels Qualify leads and identify client needs to deliver tailored solutions Manage and maintain a healthy sales pipeline using CRM tools Deliver engaging product demonstrations and proposals via virtual meetings Collaborate with marketing and wider sales teams on targeted campaigns Stay up to date with market trends, pricing, and service offerings Consistently meet and exceed monthly and quarterly revenue targets You'll work closely with sales and marketing teams to drive pipeline growth and contribute to wider commercial success. What we're looking for Proven experience in B2B sales or business development Background in telecoms, technology, SaaS, or infrastructure sectors (desirable) Strong communication skills with confidence in virtual presentations Experience using CRM platforms such as Salesforce or HubSpot Highly organised, proactive, and target-driven approach The ideal candidate will bring energy, resilience, and a consultative mindset, and enjoy working in a fast-paced, high-growth environment. Why join? Opportunity to participate in an employee share scheme Competitive bonus structure and pension 25 days annual leave (increasing with service) Private healthcare, life assurance, and income protection Additional perks including cycle-to-work scheme, gym discounts, and wellbeing support Apply now to play a key role in scaling a high-performance commercial team.
Apr 14, 2026
Full time
Business Development Manager Location: London (Hybrid) Salary: Competitive + bonus + benefits Benefits: Share scheme, private healthcare, strong progression, flexible perks Our client, a leading organisation in the telecommunications and infrastructure sector, is hiring a Desk-Based Business Development Manager to drive revenue growth and expand its customer base. This role offers the opportunity to join a high-growth business transforming connectivity for organisations across the UK and Europe, with a strong reputation for engineering excellence and customer service. What you'll do Proactively generate new business opportunities via outbound calls, email, LinkedIn, and digital channels Qualify leads and identify client needs to deliver tailored solutions Manage and maintain a healthy sales pipeline using CRM tools Deliver engaging product demonstrations and proposals via virtual meetings Collaborate with marketing and wider sales teams on targeted campaigns Stay up to date with market trends, pricing, and service offerings Consistently meet and exceed monthly and quarterly revenue targets You'll work closely with sales and marketing teams to drive pipeline growth and contribute to wider commercial success. What we're looking for Proven experience in B2B sales or business development Background in telecoms, technology, SaaS, or infrastructure sectors (desirable) Strong communication skills with confidence in virtual presentations Experience using CRM platforms such as Salesforce or HubSpot Highly organised, proactive, and target-driven approach The ideal candidate will bring energy, resilience, and a consultative mindset, and enjoy working in a fast-paced, high-growth environment. Why join? Opportunity to participate in an employee share scheme Competitive bonus structure and pension 25 days annual leave (increasing with service) Private healthcare, life assurance, and income protection Additional perks including cycle-to-work scheme, gym discounts, and wellbeing support Apply now to play a key role in scaling a high-performance commercial team.
Job title: IT Director Salary: Competitive + benefits Location: London Purpose of role Lawes Group is working with a well-established Lloyd's Broker to appoint an IT Director. The IT Director will have full responsibility for the leadership, strategy, security, and day to day operation of the IT function for the organisation. This role combines hands on operational oversight with senior level strategic input, ensuring IT systems, data, and cyber resilience effectively support the business now and in the future. Responsibilities Overall ownership of IT strategy, architecture, and delivery across the business Lead, manage, and develop a small internal IT team Responsibility for IT governance, policies, procedures, and internal controls Ensure compliance with Lloyd's Minimum Standards and regulatory requirements Ownership of cyber security, IT risk, resilience, and business continuity Manage third party suppliers, contracts, and service levels Own and manage the IT budget and technology investment planning Lead IT change initiatives, system upgrades, replacements, and improvement projects Act as the senior IT point of contact for the business and senior stakeholders Day to day Managing the IT team Oversee IT operations and helpdesk support for company Manage and support core insurance IT systems Ensure system availability, performance, and data integrity Support management with accurate MI, reporting, and data insights Monitor cyber threats, incidents, and control effectiveness Work closely with the wider business to identify and deliver technology improvements Liaise with vendors and service providers to ensure effective delivery Skills Minimum 10 years post graduate IT experience Strong background within the insurance sector, ideally the Lloyd's market Proven experience running IT for a small to mid sized organisation Strong knowledge of cyber security, IT risk management, and compliance Experience managing IT budgets, suppliers, and third party providers Track record delivering IT change, upgrades, and improvement initiatives Experience with insurance systems such as Brokersure, IMR, and ECF (or similar) Strong leadership, communication, and stakeholder management skills If you have the relevant experience or know someone that does, please contact me now on or email us at
Apr 14, 2026
Full time
Job title: IT Director Salary: Competitive + benefits Location: London Purpose of role Lawes Group is working with a well-established Lloyd's Broker to appoint an IT Director. The IT Director will have full responsibility for the leadership, strategy, security, and day to day operation of the IT function for the organisation. This role combines hands on operational oversight with senior level strategic input, ensuring IT systems, data, and cyber resilience effectively support the business now and in the future. Responsibilities Overall ownership of IT strategy, architecture, and delivery across the business Lead, manage, and develop a small internal IT team Responsibility for IT governance, policies, procedures, and internal controls Ensure compliance with Lloyd's Minimum Standards and regulatory requirements Ownership of cyber security, IT risk, resilience, and business continuity Manage third party suppliers, contracts, and service levels Own and manage the IT budget and technology investment planning Lead IT change initiatives, system upgrades, replacements, and improvement projects Act as the senior IT point of contact for the business and senior stakeholders Day to day Managing the IT team Oversee IT operations and helpdesk support for company Manage and support core insurance IT systems Ensure system availability, performance, and data integrity Support management with accurate MI, reporting, and data insights Monitor cyber threats, incidents, and control effectiveness Work closely with the wider business to identify and deliver technology improvements Liaise with vendors and service providers to ensure effective delivery Skills Minimum 10 years post graduate IT experience Strong background within the insurance sector, ideally the Lloyd's market Proven experience running IT for a small to mid sized organisation Strong knowledge of cyber security, IT risk management, and compliance Experience managing IT budgets, suppliers, and third party providers Track record delivering IT change, upgrades, and improvement initiatives Experience with insurance systems such as Brokersure, IMR, and ECF (or similar) Strong leadership, communication, and stakeholder management skills If you have the relevant experience or know someone that does, please contact me now on or email us at
Nine Twenty Engineering & Manufacturing BioMar Continued Partnership Engineering Manager BioMar Grangemouth Permanent Reporting to Operations Director Monday - Friday 37.5 hrs/week Permanent Role About the Business BioMar are a global leader within the aquaculture industry, recognised for their innovation, sustainability and high-performance feed solutions. Operating across 16 sites worldwide, they are a business that genuinely invests in their people, their plant, and their future. Their Grangemouth facility is a complex, fast-paced manufacturing environment where engineering plays a critical role in maintaining performance and driving improvement. This is a site that demands technical excellence, strong leadership and a genuine commitment to getting things right - and it rewards those qualities in kind. Nine Twenty Engineering & Manufacturing are proud to be supporting BioMar on this appointment as part of our ongoing partnership. If you want to work for a brand you can be proud of, in a role that will genuinely challenge and develop you, this is it. The Opportunity A Strategic Role with Real Scope Reporting directly into the Operations Director and working in close partnership with manufacturing operations, this is a senior leadership role for someone who wants to make their mark. You will take full ownership of the engineering and maintenance function at Grangemouth, leading a skilled team and driving the reliability, safety and continuous improvement agenda across the site. This isn't a role for someone who wants to manage from behind a desk. You will be present, visible and hands on - a mentor to your team, a trusted partner to operations and a credible voice in strategic conversations at senior level. You will manage a CapEx and Engineering budget and lead a 5 year engineering plan, run planned shutdowns, manage contractors and specialist service providers, and take responsibility for CMMS management and global spares and inventory strategy. As part of BioMar's global network, you'll also have the opportunity to share experiences, best practice and learnings with engineering teams across their 16 international sites - a genuine career differentiator. What You'll Be Doing Leadership & People Lead, develop and mentor your engineering team. Build a high-performance culture rooted in safety, accountability and continuous improvement. Be the leader people trust and want to follow. Reliability & Maintenance Own the maintenance strategy - preventative, predictive and reactive. Drive root cause analysis, reduce unplanned downtime and ensure plant availability meets production demands. Capital Projects & CI Develop and manage a 5 year engineering plan. Lead CapEx projects from concept to completion, drive lean and CI initiatives, and champion energy efficiency and sustainability improvements. Shutdowns & Contractors Plan and manage all planned shutdown activities. Procure and manage contractors, ensuring safe systems of work, quality delivery and value for money throughout. CMMS & Inventory Take ownership of the CMMS system, asset care structures and critical spares strategy. Support global inventory management across the BioMar network. Compliance & H&S Ensure full compliance with DSEAR, ATEX/COMPEX, H&S legislation and all regulatory requirements. Be a safety leader in the truest sense - through example, not just process. Are You This Person? You are calm, controlled and measured - someone who leads with confidence without creating noise. You bring structure and organisation to everything you do, and you command respect through your actions, your knowledge and your integrity. You are a mentor at heart. You understand that your team's success is your success, and you invest in developing the people around you. You are collaborative, open and approachable - the kind of Engineering Manager that people are glad to work for. You will live and breathe this role. You'll be proud to carry the BioMar name and represent everything the business stands for in terms of quality, sustainability and high performance. You arrive each day with a reliability mindset and leave each day knowing the plant is in better shape than when you started. Experience & Background Proven engineering management experience within a complex manufacturing environment - FMCG, process, chemical, paper, food production or similar industries are strongly considered. Multi skilled engineering background - given the complexity of the BioMar plant, breadth of technical knowledge across mechanical and electrical disciplines is essential. A strong reliability mindset - you understand predictive and preventive maintenance strategy and know how to shift a culture from reactive to proactive. Experience leading planned shutdowns and managing external contractors. Budget management experience - CapEx and operational engineering budgets. CMMS management experience and confidence working with asset care systems. COMPEX/ATEX background is ideal - if you don't hold this qualification, you must be open to training and certification as part of the role. Excellent communicator and collaborator - comfortable at senior level and equally credible on the shop floor. A people developer who understands that leadership is about growing others, not just directing them. What BioMar Offers Benefits & Rewards BioMar offer an excellent career path and the opportunity to be part of both an engaged onsite team and a truly global organisation. Alongside that, they provide a market leading benefits package: Generous Pension - 12% employer contribution pension scheme Life Assurance - up to 8x salary coverage Private Health Care - private healthcare and employee cash plan Salary Sacrifice Schemes - EV, cycle to work and tech scheme Enhanced Parental Leave - family friendly enhanced leave policy 33 Days Holiday - generous annual leave entitlement Employee Engagement - annual events and employee discount platform Be part of a 16 site international network with real progression. Apply now or contact Caroline Strachan:
Apr 14, 2026
Full time
Nine Twenty Engineering & Manufacturing BioMar Continued Partnership Engineering Manager BioMar Grangemouth Permanent Reporting to Operations Director Monday - Friday 37.5 hrs/week Permanent Role About the Business BioMar are a global leader within the aquaculture industry, recognised for their innovation, sustainability and high-performance feed solutions. Operating across 16 sites worldwide, they are a business that genuinely invests in their people, their plant, and their future. Their Grangemouth facility is a complex, fast-paced manufacturing environment where engineering plays a critical role in maintaining performance and driving improvement. This is a site that demands technical excellence, strong leadership and a genuine commitment to getting things right - and it rewards those qualities in kind. Nine Twenty Engineering & Manufacturing are proud to be supporting BioMar on this appointment as part of our ongoing partnership. If you want to work for a brand you can be proud of, in a role that will genuinely challenge and develop you, this is it. The Opportunity A Strategic Role with Real Scope Reporting directly into the Operations Director and working in close partnership with manufacturing operations, this is a senior leadership role for someone who wants to make their mark. You will take full ownership of the engineering and maintenance function at Grangemouth, leading a skilled team and driving the reliability, safety and continuous improvement agenda across the site. This isn't a role for someone who wants to manage from behind a desk. You will be present, visible and hands on - a mentor to your team, a trusted partner to operations and a credible voice in strategic conversations at senior level. You will manage a CapEx and Engineering budget and lead a 5 year engineering plan, run planned shutdowns, manage contractors and specialist service providers, and take responsibility for CMMS management and global spares and inventory strategy. As part of BioMar's global network, you'll also have the opportunity to share experiences, best practice and learnings with engineering teams across their 16 international sites - a genuine career differentiator. What You'll Be Doing Leadership & People Lead, develop and mentor your engineering team. Build a high-performance culture rooted in safety, accountability and continuous improvement. Be the leader people trust and want to follow. Reliability & Maintenance Own the maintenance strategy - preventative, predictive and reactive. Drive root cause analysis, reduce unplanned downtime and ensure plant availability meets production demands. Capital Projects & CI Develop and manage a 5 year engineering plan. Lead CapEx projects from concept to completion, drive lean and CI initiatives, and champion energy efficiency and sustainability improvements. Shutdowns & Contractors Plan and manage all planned shutdown activities. Procure and manage contractors, ensuring safe systems of work, quality delivery and value for money throughout. CMMS & Inventory Take ownership of the CMMS system, asset care structures and critical spares strategy. Support global inventory management across the BioMar network. Compliance & H&S Ensure full compliance with DSEAR, ATEX/COMPEX, H&S legislation and all regulatory requirements. Be a safety leader in the truest sense - through example, not just process. Are You This Person? You are calm, controlled and measured - someone who leads with confidence without creating noise. You bring structure and organisation to everything you do, and you command respect through your actions, your knowledge and your integrity. You are a mentor at heart. You understand that your team's success is your success, and you invest in developing the people around you. You are collaborative, open and approachable - the kind of Engineering Manager that people are glad to work for. You will live and breathe this role. You'll be proud to carry the BioMar name and represent everything the business stands for in terms of quality, sustainability and high performance. You arrive each day with a reliability mindset and leave each day knowing the plant is in better shape than when you started. Experience & Background Proven engineering management experience within a complex manufacturing environment - FMCG, process, chemical, paper, food production or similar industries are strongly considered. Multi skilled engineering background - given the complexity of the BioMar plant, breadth of technical knowledge across mechanical and electrical disciplines is essential. A strong reliability mindset - you understand predictive and preventive maintenance strategy and know how to shift a culture from reactive to proactive. Experience leading planned shutdowns and managing external contractors. Budget management experience - CapEx and operational engineering budgets. CMMS management experience and confidence working with asset care systems. COMPEX/ATEX background is ideal - if you don't hold this qualification, you must be open to training and certification as part of the role. Excellent communicator and collaborator - comfortable at senior level and equally credible on the shop floor. A people developer who understands that leadership is about growing others, not just directing them. What BioMar Offers Benefits & Rewards BioMar offer an excellent career path and the opportunity to be part of both an engaged onsite team and a truly global organisation. Alongside that, they provide a market leading benefits package: Generous Pension - 12% employer contribution pension scheme Life Assurance - up to 8x salary coverage Private Health Care - private healthcare and employee cash plan Salary Sacrifice Schemes - EV, cycle to work and tech scheme Enhanced Parental Leave - family friendly enhanced leave policy 33 Days Holiday - generous annual leave entitlement Employee Engagement - annual events and employee discount platform Be part of a 16 site international network with real progression. Apply now or contact Caroline Strachan:
The SAP BTP Developer is responsible for the design, development and support of cloud-based integrations, extensions and applications on SAP Business Technology Platform (BTP). This role plays a key part in Shoosmiths' SAP modernisation journey which starts with a move to SAP Rise and Integration Suite. This role will look to use the clean core extensibility capabilities from SAP, to reduce customisation of the SAP environment. The Firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. Shoosmiths is also on a pathway to net zero across the value chain by 2040. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. Shoosmiths strategy is to transform Shoosmiths from being a really good firm with a really solid reputation, into anexcellentfirm with a reputation forexcellence. So that by 2030, we willexcelin our chosen markets. At the heart of our new strategy isfocus.Intense focus on what we do well.And a bold commitment to doing it even better. The Team The IS team at Shoosmiths plays a pivotal role in enabling the firm's digital transformation and operational excellence. With a team of 76 professionals, the department is structured into two core functions: Technical and Applications. The Technical team covers Service Desk, 3rd Line Support, Business Systems Training, Compliance, Networks, and Security, while the Applications team manages platforms such as SAP, iManage and other core legal systems. The team is committed to collaboration, innovation, and continuous improvement, with a strong focus on wellbeing, development opportunities, and delivering secure, scalable, and user-centric solutions that support the firm's strategic goals Main Responsibilities Analyse business requirements, functional specifications and technical designs to produce robust BTP based solutions. Design, build and maintain integrations using SAP Integration Suite (CPI), including REST, SOAP, SFTP, JDBC and event driven patterns. Develop side by side extensions and applications on SAP BTP using CAP/RAP, Node.js, Java and SAP Business Application Studio. Build and extend SAP Fiori/UI5 applications, improving user experience while adhering to clean core principles. Configure and manage secure connectivity using Cloud Connector, destinations, certificates and OAuth based authentication. Work closely with functional consultants to support SAP processes such as Finance, HR and core master data. Support integration migration activities from legacy platforms to SAP BTP. Produce high quality technical documentation, including design specifications, mappings and operational runbooks. Conduct code reviews, unit testing and debugging to ensure solutions are scalable, secure and maintainable. Support testing, deployment and post go live activities. Qualifications Work with project managers to estimate effort, plan development work and deliver solutions within agreed timelines. Strong experience developing on SAP Business Technology Platform (BTP). Hands on experience with SAP Integration Suite (CPI) and enterprise integration patterns. Experience building cloud applications or extensions using CAP and/or RAP. Understanding of clean core principles and side by side extensibility. Experience integrating SAP S/4HANA with internal and third party systems. Knowledge of secure connectivity, authentication and authorisation in SAP BTP. Strong problem solving skills with the ability to translate business needs into technical solutions. Ability to work collaboratively within multi disciplinary teams. Background in ABAP development and SAP extensibility. Experience with SAP Event Mesh or event driven architectures. Exposure to SAP Build Process Automation or workflow tooling. Familiarity with SAP Analytics Cloud or Datasphere. Experience working in regulated or professional services environments. Equal opportunities Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
Apr 14, 2026
Full time
The SAP BTP Developer is responsible for the design, development and support of cloud-based integrations, extensions and applications on SAP Business Technology Platform (BTP). This role plays a key part in Shoosmiths' SAP modernisation journey which starts with a move to SAP Rise and Integration Suite. This role will look to use the clean core extensibility capabilities from SAP, to reduce customisation of the SAP environment. The Firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. Shoosmiths is also on a pathway to net zero across the value chain by 2040. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. Shoosmiths strategy is to transform Shoosmiths from being a really good firm with a really solid reputation, into anexcellentfirm with a reputation forexcellence. So that by 2030, we willexcelin our chosen markets. At the heart of our new strategy isfocus.Intense focus on what we do well.And a bold commitment to doing it even better. The Team The IS team at Shoosmiths plays a pivotal role in enabling the firm's digital transformation and operational excellence. With a team of 76 professionals, the department is structured into two core functions: Technical and Applications. The Technical team covers Service Desk, 3rd Line Support, Business Systems Training, Compliance, Networks, and Security, while the Applications team manages platforms such as SAP, iManage and other core legal systems. The team is committed to collaboration, innovation, and continuous improvement, with a strong focus on wellbeing, development opportunities, and delivering secure, scalable, and user-centric solutions that support the firm's strategic goals Main Responsibilities Analyse business requirements, functional specifications and technical designs to produce robust BTP based solutions. Design, build and maintain integrations using SAP Integration Suite (CPI), including REST, SOAP, SFTP, JDBC and event driven patterns. Develop side by side extensions and applications on SAP BTP using CAP/RAP, Node.js, Java and SAP Business Application Studio. Build and extend SAP Fiori/UI5 applications, improving user experience while adhering to clean core principles. Configure and manage secure connectivity using Cloud Connector, destinations, certificates and OAuth based authentication. Work closely with functional consultants to support SAP processes such as Finance, HR and core master data. Support integration migration activities from legacy platforms to SAP BTP. Produce high quality technical documentation, including design specifications, mappings and operational runbooks. Conduct code reviews, unit testing and debugging to ensure solutions are scalable, secure and maintainable. Support testing, deployment and post go live activities. Qualifications Work with project managers to estimate effort, plan development work and deliver solutions within agreed timelines. Strong experience developing on SAP Business Technology Platform (BTP). Hands on experience with SAP Integration Suite (CPI) and enterprise integration patterns. Experience building cloud applications or extensions using CAP and/or RAP. Understanding of clean core principles and side by side extensibility. Experience integrating SAP S/4HANA with internal and third party systems. Knowledge of secure connectivity, authentication and authorisation in SAP BTP. Strong problem solving skills with the ability to translate business needs into technical solutions. Ability to work collaboratively within multi disciplinary teams. Background in ABAP development and SAP extensibility. Experience with SAP Event Mesh or event driven architectures. Exposure to SAP Build Process Automation or workflow tooling. Familiarity with SAP Analytics Cloud or Datasphere. Experience working in regulated or professional services environments. Equal opportunities Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
Apr 14, 2026
Full time
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
