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Natural Resources Wales
Data and GIS Officer
Natural Resources Wales
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Data and GIS Officer Role ID: 203880 Location: Flexible Grade/Salary range: 5: £37,594 - £41,428 Working pattern: Full time Contract type: Permanent Closing date: 01/02/2026 The role Do you want to use your data and GIS expertise to help restore Wales peatlands? Join Natural Resources Wales and play a vital role in the National Peatland Action Programme (NPAP) a flagship initiative tackling climate change and biodiversity loss. The NPAP s mission is simple but powerful: to restore and protect peatlands, which are vital for carbon storage, biodiversity, and climate resilience. To achieve this, we rely on high-quality data and GIS products that track progress and inform decisions. As part of our team, you ll help design and maintain these systems, working alongside passionate specialists and collaborating with partners across the UK. As a Data and GIS Officer, you ll ensure the data behind peatland restoration is accurate, accessible, and impactful. Your work will shape decisions that protect these unique habitats and deliver real environmental benefits. This is your opportunity to join a forward-thinking team that values innovation, collaboration, and evidence-based action. Together, we re shaping a healthier, more resilient environment for Wales. If you have strong analytical skills, experience with GIS and environmental data, and want to make a tangible difference for Wales environment, this role is for you. As an organisation we support flexible working. You will be contracted to an NRW office closest to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. Interviews will take place through Microsoft Teams the week commencing the 9th February 2026. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us The Peatland Data Science Team sits at the cutting edge of environmental data innovation. We combine spatial and statistical tools to plan, monitor, and report on the National Peatland Action Programme (NPAP) a Welsh Government-funded strategic project that coordinates peatland restoration across Wales. What you will do Work with the delivery teams to lead on data management and support analysis, using a range of GIS software packages and other platforms to accurately capture restoration activity data and inform and influence a strategic direction for peatland restoration programmes in Wales. To develop and manage data sets and data structures and ensure data security through adherence to NRWs data governance and licencing arrangements, standards and protocols. Undertake regular imports of data provided by NPAPs delivery teams and partners and support data entry and validation through training and mentoring. Undertake analysis and manipulation of data (including in Power Bi formats) to support a wide range of reporting requirements. Validate key data sets to ensure that the quality of NRW s data is fit for its intended use. To support the provision and import of equivalent data from partners in suitable formats for migration into NPAPs data structure and their subsequent management and analysis. Work with the equivalent national programmes in the other UK nations and other peatland data managers (including University and Research Institute based staff) to support the development of consistent approaches to recording and reporting progress in peatland restoration. Contribute to the development of new and innovative data methods to drive forward efficiency and improvements to NPAP s planning, recording, and reporting. Undertake occasional fieldwork to support delivery teams with primary data collection. Work collaboratively with other NPAP teams and NRW teams to deliver cohesive and strategic action on peatlands in Wales. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post Be committed to your own development and that of your staff through the effective use of your personal development plan (known as Sgwrs). Required to take part in incident response activities. (For roles with exact or strong link only) Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. A degree level qualification in a relevant subject area or the equivalent level of knowledge including experience of working with field collected survey data, in one or more of the following areas: terrestrial ecology, freshwater ecology, hydrology water quality, or earth sciences. Awareness of a range of peatland restoration activities and methodologies is desirable. Experience of data management systems, as well as practical understanding of handling environmental data. Good analytical skills and experience of data handling both desk based and field based. You will have knowledge of one or more areas of data analysis, evidence synthesis, and use of statistical and spatial analysis applications (including R and ESRI). You will have good organisational, problem-solving and communication skills, with the ability to extract key information and present this in a clear and concise manner to a range of audiences and in both written and oral forms. Welsh Language level requirements Essential: Level A1 Entry Level Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Jan 22, 2026
Full time
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Data and GIS Officer Role ID: 203880 Location: Flexible Grade/Salary range: 5: £37,594 - £41,428 Working pattern: Full time Contract type: Permanent Closing date: 01/02/2026 The role Do you want to use your data and GIS expertise to help restore Wales peatlands? Join Natural Resources Wales and play a vital role in the National Peatland Action Programme (NPAP) a flagship initiative tackling climate change and biodiversity loss. The NPAP s mission is simple but powerful: to restore and protect peatlands, which are vital for carbon storage, biodiversity, and climate resilience. To achieve this, we rely on high-quality data and GIS products that track progress and inform decisions. As part of our team, you ll help design and maintain these systems, working alongside passionate specialists and collaborating with partners across the UK. As a Data and GIS Officer, you ll ensure the data behind peatland restoration is accurate, accessible, and impactful. Your work will shape decisions that protect these unique habitats and deliver real environmental benefits. This is your opportunity to join a forward-thinking team that values innovation, collaboration, and evidence-based action. Together, we re shaping a healthier, more resilient environment for Wales. If you have strong analytical skills, experience with GIS and environmental data, and want to make a tangible difference for Wales environment, this role is for you. As an organisation we support flexible working. You will be contracted to an NRW office closest to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. Interviews will take place through Microsoft Teams the week commencing the 9th February 2026. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us The Peatland Data Science Team sits at the cutting edge of environmental data innovation. We combine spatial and statistical tools to plan, monitor, and report on the National Peatland Action Programme (NPAP) a Welsh Government-funded strategic project that coordinates peatland restoration across Wales. What you will do Work with the delivery teams to lead on data management and support analysis, using a range of GIS software packages and other platforms to accurately capture restoration activity data and inform and influence a strategic direction for peatland restoration programmes in Wales. To develop and manage data sets and data structures and ensure data security through adherence to NRWs data governance and licencing arrangements, standards and protocols. Undertake regular imports of data provided by NPAPs delivery teams and partners and support data entry and validation through training and mentoring. Undertake analysis and manipulation of data (including in Power Bi formats) to support a wide range of reporting requirements. Validate key data sets to ensure that the quality of NRW s data is fit for its intended use. To support the provision and import of equivalent data from partners in suitable formats for migration into NPAPs data structure and their subsequent management and analysis. Work with the equivalent national programmes in the other UK nations and other peatland data managers (including University and Research Institute based staff) to support the development of consistent approaches to recording and reporting progress in peatland restoration. Contribute to the development of new and innovative data methods to drive forward efficiency and improvements to NPAP s planning, recording, and reporting. Undertake occasional fieldwork to support delivery teams with primary data collection. Work collaboratively with other NPAP teams and NRW teams to deliver cohesive and strategic action on peatlands in Wales. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post Be committed to your own development and that of your staff through the effective use of your personal development plan (known as Sgwrs). Required to take part in incident response activities. (For roles with exact or strong link only) Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. A degree level qualification in a relevant subject area or the equivalent level of knowledge including experience of working with field collected survey data, in one or more of the following areas: terrestrial ecology, freshwater ecology, hydrology water quality, or earth sciences. Awareness of a range of peatland restoration activities and methodologies is desirable. Experience of data management systems, as well as practical understanding of handling environmental data. Good analytical skills and experience of data handling both desk based and field based. You will have knowledge of one or more areas of data analysis, evidence synthesis, and use of statistical and spatial analysis applications (including R and ESRI). You will have good organisational, problem-solving and communication skills, with the ability to extract key information and present this in a clear and concise manner to a range of audiences and in both written and oral forms. Welsh Language level requirements Essential: Level A1 Entry Level Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
IT Service Manager
Landmarcsolutions Salisbury, Wiltshire
# IT Service Manager Job Introduction IT Service Manager Location: Westdown Camp, Wiltshire (SP3 4RS) Salary: £67,200 + Monthly Car Allowance of £600 Contract Type: Full-Time Permanent Hybrid Working: 2-3 days per week on site About Landmarc Support Services Landmarc is a leading provider of Facilities Management (FM) services, supporting critical operations to the MoD across the UK. We combine innovation, integrity, and flexibility to deliver exceptional service to our customers. Now, we're seeking an experienced IT Service Manager to lead our IT Service Desk and ensure great IT service delivery. This is a fantastic opportunity for an IT professional with strong leadership skills and a passion for IT Service Management (ITSM). You'll play a key role in shaping IT processes, driving service improvements, and ensuring seamless technology support for our business and customers. Key Responsibilities Lead and manage the IT Service Desk team, ensuring high performance and customer satisfaction. Own and improve ITIL-based IT Service Management processes across the lifecycle. Maintain the Service Portfolio and Catalogue, ensuring accuracy and compliance. Act as Change Manager, balancing efficiency with risk mitigation. Coordinate Major Incident Reviews and implement corrective actions. Monitor SLAs, customer feedback, and drive continuous improvement. Support service transition for new or changed IT services. Deliver ITSM training and guidance to staff and contractors. Essential Skills & Experience Strong knowledge of IT Service Management lifecycle and processes. Proven experience implementing and improving ITSM practices. ITIL certification (Foundation and Intermediate essential; Expert desirable). Familiarity with ITSM tools (e.g., HaloITSM) and telephony solutions (e.g., RingCentral). Excellent communication, stakeholder management, and leadership skills. Ability to manage change and work across all organisational levels. Desirable: Experience in a restricted MoD environment. Prerequisites Full UK driving licence. Ability to meet Baseline Personnel Security Standard (BPSS) and UK residency requirements (minimum 5 years). National Security Vetting may be required. What We Offer Competitive salary and benefits package. Opportunities for career progression and ITIL certification support. Work in a collaborative, mission-driven environment. Be part of a team that values integrity, flexibility, and customer focus. Please note that all interview-related correspondence will be sent via email. We recommend regularly checking your inbox, including your junk folder. Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits! At Landmarc, we value our employees and go beyond just offering a competitive salary. We're proud to provide a range of exceptional benefits designed to support your well-being, career growth, and work-life balance. Here are just some of the highlights: Pension Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc. Generous Holiday Entitlement Enjoy 25 days of annual leave pro-rata. Your holiday allowance grows with your continued service. Other Amazing Benefits Edenred Savings Scheme : Unlock exclusive discounts and savings for you and your family. Annual Salary Review : Conducted in consultation with our recognised Trade Unions to ensure fairness. Life Assurance : Insured for three times your annual salary to provide peace of mind for your loved ones. Health Cash Plan : Access health benefits for you and your family (add up to four children under 24 to your policy). Professional Development : Reimbursement of professional fees and support for ongoing training. Family-Friendly Policies : Supporting you during life's important moments. Sick Pay : Sick pay starts after just 6 months of service.At Landmarc, we don't just offer benefits - we invest in your future, your well-being, and your career. Join us today and take advantage of everything we have to offer! About the Company Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003. IT Service Manager Salary £67,200 + Monthly Car Allowance £600 Frequency Annual Job Reference landmarc/TP/58/ Contract Type Permanent Closing Date 13 February, 2026 Job Category Manager Business Unit IT / Business Systems Location Westdown Camp, Tilshead, Salisbury, United Kingdom Posted on 14 January, 2026
Jan 21, 2026
Full time
# IT Service Manager Job Introduction IT Service Manager Location: Westdown Camp, Wiltshire (SP3 4RS) Salary: £67,200 + Monthly Car Allowance of £600 Contract Type: Full-Time Permanent Hybrid Working: 2-3 days per week on site About Landmarc Support Services Landmarc is a leading provider of Facilities Management (FM) services, supporting critical operations to the MoD across the UK. We combine innovation, integrity, and flexibility to deliver exceptional service to our customers. Now, we're seeking an experienced IT Service Manager to lead our IT Service Desk and ensure great IT service delivery. This is a fantastic opportunity for an IT professional with strong leadership skills and a passion for IT Service Management (ITSM). You'll play a key role in shaping IT processes, driving service improvements, and ensuring seamless technology support for our business and customers. Key Responsibilities Lead and manage the IT Service Desk team, ensuring high performance and customer satisfaction. Own and improve ITIL-based IT Service Management processes across the lifecycle. Maintain the Service Portfolio and Catalogue, ensuring accuracy and compliance. Act as Change Manager, balancing efficiency with risk mitigation. Coordinate Major Incident Reviews and implement corrective actions. Monitor SLAs, customer feedback, and drive continuous improvement. Support service transition for new or changed IT services. Deliver ITSM training and guidance to staff and contractors. Essential Skills & Experience Strong knowledge of IT Service Management lifecycle and processes. Proven experience implementing and improving ITSM practices. ITIL certification (Foundation and Intermediate essential; Expert desirable). Familiarity with ITSM tools (e.g., HaloITSM) and telephony solutions (e.g., RingCentral). Excellent communication, stakeholder management, and leadership skills. Ability to manage change and work across all organisational levels. Desirable: Experience in a restricted MoD environment. Prerequisites Full UK driving licence. Ability to meet Baseline Personnel Security Standard (BPSS) and UK residency requirements (minimum 5 years). National Security Vetting may be required. What We Offer Competitive salary and benefits package. Opportunities for career progression and ITIL certification support. Work in a collaborative, mission-driven environment. Be part of a team that values integrity, flexibility, and customer focus. Please note that all interview-related correspondence will be sent via email. We recommend regularly checking your inbox, including your junk folder. Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits! At Landmarc, we value our employees and go beyond just offering a competitive salary. We're proud to provide a range of exceptional benefits designed to support your well-being, career growth, and work-life balance. Here are just some of the highlights: Pension Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc. Generous Holiday Entitlement Enjoy 25 days of annual leave pro-rata. Your holiday allowance grows with your continued service. Other Amazing Benefits Edenred Savings Scheme : Unlock exclusive discounts and savings for you and your family. Annual Salary Review : Conducted in consultation with our recognised Trade Unions to ensure fairness. Life Assurance : Insured for three times your annual salary to provide peace of mind for your loved ones. Health Cash Plan : Access health benefits for you and your family (add up to four children under 24 to your policy). Professional Development : Reimbursement of professional fees and support for ongoing training. Family-Friendly Policies : Supporting you during life's important moments. Sick Pay : Sick pay starts after just 6 months of service.At Landmarc, we don't just offer benefits - we invest in your future, your well-being, and your career. Join us today and take advantage of everything we have to offer! About the Company Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003. IT Service Manager Salary £67,200 + Monthly Car Allowance £600 Frequency Annual Job Reference landmarc/TP/58/ Contract Type Permanent Closing Date 13 February, 2026 Job Category Manager Business Unit IT / Business Systems Location Westdown Camp, Tilshead, Salisbury, United Kingdom Posted on 14 January, 2026
NG Bailey
Digital Skills Specialist x2
NG Bailey Leeds, Yorkshire
Digital Skills Specialist x 2 Leeds - hybrid Perm Summary We're currently seeking 2 x Digital Skills Specialist (Trainer) to join our growing team in the Leeds office. These individuals will be working closely with the ICT Digital Learning Manager to uncover, shape and elevate our digital learning needs. Together, you'll drive forward our ICT goals and business strategies, empowering the organisation to get the very best from its ICT team and applications. You'll be responsible for bringing learning to life by designing and delivering dynamic, engaging training experiences across multiple channels. Help colleagues master the digital systems that power our work - boosting confidence, collaboration, safety and efficiency across the Group. Some of the deliverables for the role include: Deliver ICT Induction Training, Business Systems Training, Microsoft 365 sessions and ICT Connect events to support digital skills development across the organisation. Ensure training is accessible, engaging and responsive to business needs through a mix of in-person and online sessions and eLearning packages. Work with the Digital Learning Manager to identify future digital skills training needs for the business and explore ways to improve digital skills learning delivery and resources. Collaborate with ICT leadership to help create clear and effective communications on initiatives, changes, policies and training. Engage with the Digital Ambassadors network to improve understanding of the colleague ICT experience and identify areas for improvement. Create new digital learning resources including user guides, training videos and eLearning content to support digital skills development. Assist with the maintenance of existing resources to ensure accuracy and relevance. Build strong relationships with ICT and L&D teams to support system changes, upgrades and wider business training initiatives, ensuring digital skills are integrated effectively. Work proactively with Operational support teams to identify training needs based on Service Desk tickets and frequently asked questions. Provide support and signposting to appropriate learning resources for learners following training. Support the safe use of ICT systems by promoting Digital Safety best practice and ensuring appropriate controls are followed to reduce incidents. What we're looking for: Previously been in an IT Trainer role Proven experience in delivering engaging and effective training sessions to diverse audience Solid understanding of user challenges with ICT technology and ability to adapt learning accordingly Proven ability to communicate clearly and effectively with colleagues at all levels using all forms of communication Strong attention to detail with a track record of producing high-quality work Ability to work independently and manage time effectively Experience creating eLearning content with tools such as Articulate and Camtasia would be ideal Demonstrate a good understanding of Microsoft 365 product capabilities (including Co-pilot or other generative AI tools) Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Jan 21, 2026
Full time
Digital Skills Specialist x 2 Leeds - hybrid Perm Summary We're currently seeking 2 x Digital Skills Specialist (Trainer) to join our growing team in the Leeds office. These individuals will be working closely with the ICT Digital Learning Manager to uncover, shape and elevate our digital learning needs. Together, you'll drive forward our ICT goals and business strategies, empowering the organisation to get the very best from its ICT team and applications. You'll be responsible for bringing learning to life by designing and delivering dynamic, engaging training experiences across multiple channels. Help colleagues master the digital systems that power our work - boosting confidence, collaboration, safety and efficiency across the Group. Some of the deliverables for the role include: Deliver ICT Induction Training, Business Systems Training, Microsoft 365 sessions and ICT Connect events to support digital skills development across the organisation. Ensure training is accessible, engaging and responsive to business needs through a mix of in-person and online sessions and eLearning packages. Work with the Digital Learning Manager to identify future digital skills training needs for the business and explore ways to improve digital skills learning delivery and resources. Collaborate with ICT leadership to help create clear and effective communications on initiatives, changes, policies and training. Engage with the Digital Ambassadors network to improve understanding of the colleague ICT experience and identify areas for improvement. Create new digital learning resources including user guides, training videos and eLearning content to support digital skills development. Assist with the maintenance of existing resources to ensure accuracy and relevance. Build strong relationships with ICT and L&D teams to support system changes, upgrades and wider business training initiatives, ensuring digital skills are integrated effectively. Work proactively with Operational support teams to identify training needs based on Service Desk tickets and frequently asked questions. Provide support and signposting to appropriate learning resources for learners following training. Support the safe use of ICT systems by promoting Digital Safety best practice and ensuring appropriate controls are followed to reduce incidents. What we're looking for: Previously been in an IT Trainer role Proven experience in delivering engaging and effective training sessions to diverse audience Solid understanding of user challenges with ICT technology and ability to adapt learning accordingly Proven ability to communicate clearly and effectively with colleagues at all levels using all forms of communication Strong attention to detail with a track record of producing high-quality work Ability to work independently and manage time effectively Experience creating eLearning content with tools such as Articulate and Camtasia would be ideal Demonstrate a good understanding of Microsoft 365 product capabilities (including Co-pilot or other generative AI tools) Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Government Digital & Data
Lead Services Manager - Office for Standards in Education, Children's Services and Skills - G7
Government Digital & Data
Location 23 Stephenson Street, Birmingham, 2 Rivergate, Bristol, Piccadilly Gate, Manchester or Loxley House, Nottingham About the job Job summary Are you ready to lead the strategic delivery of service management for one of the UK's most important public sector organisations? Ofsted is seeking a Lead Service Manager to join our Technology Services team and drive excellence across our Digital and Technology function. As the Lead Service Manager, you will: Oversee all service management processes, including Incident, Problem, Change, and Configuration Management. Lead a team of Service Delivery Managers and manage the Service Desk to ensure efficient, effective, and user-focused services. Champion best practices and continuous improvement to deliver reliable digital services that support Ofsted's mission. What we're looking for: Strong background in IT service management (ITIL or equivalent). Proven leadership experience in managing teams and service delivery. Passion for delivering high-quality digital services in a public sector environment. Join us and make a real impact on the reliability and quality of services that underpin Ofsted's work. This is a fantastic opportunity to further your experience in Ofsted's well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home. Job description Please refer to the job specification for further information. Person specification Please refer to the job specification for further information. Qualifications Recognised service management qualification for example ITIL (Essential) Degree or equivalent experience (Desirable) Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Communicating and Influencing Leadership Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Experience leading and mentoring IT service teams, fostering a culture of collaboration and continuous improvement to deliver high-quality digital services. (Essential) Design, implementation and continual review of appropriate IT Service Management, preferably ITIL, processes. (Essential) Experience managing IT service outages and incidents, resolving issues with minimal customer impact, and applying lessons learned to improve future responses. (Essential) Experience of working successfully in blended supplier/internal service teams collectively working to a shared service outcome. (Essential)
Jan 21, 2026
Full time
Location 23 Stephenson Street, Birmingham, 2 Rivergate, Bristol, Piccadilly Gate, Manchester or Loxley House, Nottingham About the job Job summary Are you ready to lead the strategic delivery of service management for one of the UK's most important public sector organisations? Ofsted is seeking a Lead Service Manager to join our Technology Services team and drive excellence across our Digital and Technology function. As the Lead Service Manager, you will: Oversee all service management processes, including Incident, Problem, Change, and Configuration Management. Lead a team of Service Delivery Managers and manage the Service Desk to ensure efficient, effective, and user-focused services. Champion best practices and continuous improvement to deliver reliable digital services that support Ofsted's mission. What we're looking for: Strong background in IT service management (ITIL or equivalent). Proven leadership experience in managing teams and service delivery. Passion for delivering high-quality digital services in a public sector environment. Join us and make a real impact on the reliability and quality of services that underpin Ofsted's work. This is a fantastic opportunity to further your experience in Ofsted's well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home. Job description Please refer to the job specification for further information. Person specification Please refer to the job specification for further information. Qualifications Recognised service management qualification for example ITIL (Essential) Degree or equivalent experience (Desirable) Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Communicating and Influencing Leadership Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Experience leading and mentoring IT service teams, fostering a culture of collaboration and continuous improvement to deliver high-quality digital services. (Essential) Design, implementation and continual review of appropriate IT Service Management, preferably ITIL, processes. (Essential) Experience managing IT service outages and incidents, resolving issues with minimal customer impact, and applying lessons learned to improve future responses. (Essential) Experience of working successfully in blended supplier/internal service teams collectively working to a shared service outcome. (Essential)
Manchester Arndale
Site Manager
Manchester Arndale Nottingham, Nottinghamshire
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: This is a site based role with a strong focus on safety. Scotland and northern England based candidates are of particular interest. You will be managing the allocation of manpower, quality management, liaison and planning with the customer, stock control and dealing with third party land owners. There will be responsibility for completing internal and customer reports as well as weekly wages. The role will be supported through additional training and mentoring. Main duties and responsibilities: Ensure that all work is carried out in safe and professional manor Ensure that any work carried out is to the highest standard Deliver maintenance services on the client's premise to ensure they are legally compliant Carry out maintenance and minor repairs as directed by the site manager and helpdesk team To succeed in this role, you will need: National Grid Person. National Grid Competent Person (desirable). Working at height, First aid, aerial rescue. Driver's license (essential) IOSH (desirable) You will have significant experience in tower painting and will be comfortable in dealing with people in challenging circumstances. The management of safety is critical, and you will be able to demonstrate safety competence and understanding in a high risk environment. Enthusiasm, pride in workmanship, reliable, honest. Driven to improve standards and work practice. Must be committed to safe working and getting work completed right first time. Must be able to deal with people in a fair but robust manner. What will you get in return? A pension scheme- to save for the future -eligibility rules apply Access to high street discounts Access to low interest loans Recognition scheme 'OCS Stars'- monetary rewards given to top performers Training and Development- apprenticeships, e-learning, English as a Second Language, and our award nominated 'Impact' Programme Long Service Awards Cycle to work scheme- discounted bicycles
Jan 21, 2026
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: This is a site based role with a strong focus on safety. Scotland and northern England based candidates are of particular interest. You will be managing the allocation of manpower, quality management, liaison and planning with the customer, stock control and dealing with third party land owners. There will be responsibility for completing internal and customer reports as well as weekly wages. The role will be supported through additional training and mentoring. Main duties and responsibilities: Ensure that all work is carried out in safe and professional manor Ensure that any work carried out is to the highest standard Deliver maintenance services on the client's premise to ensure they are legally compliant Carry out maintenance and minor repairs as directed by the site manager and helpdesk team To succeed in this role, you will need: National Grid Person. National Grid Competent Person (desirable). Working at height, First aid, aerial rescue. Driver's license (essential) IOSH (desirable) You will have significant experience in tower painting and will be comfortable in dealing with people in challenging circumstances. The management of safety is critical, and you will be able to demonstrate safety competence and understanding in a high risk environment. Enthusiasm, pride in workmanship, reliable, honest. Driven to improve standards and work practice. Must be committed to safe working and getting work completed right first time. Must be able to deal with people in a fair but robust manner. What will you get in return? A pension scheme- to save for the future -eligibility rules apply Access to high street discounts Access to low interest loans Recognition scheme 'OCS Stars'- monetary rewards given to top performers Training and Development- apprenticeships, e-learning, English as a Second Language, and our award nominated 'Impact' Programme Long Service Awards Cycle to work scheme- discounted bicycles
Uxbridge Employment Agency
Scheduling Manager
Uxbridge Employment Agency Uxbridge, Middlesex
Scheduling Manager Uxbridge £38,000 + Bonus A fantastic role has become available for a Scheduling Manager to join a busy and growing team in Uxbridge. This role would be perfect for someone who has strong people management skills as well as a previous working history within the scheduling of engineers nationwide. You will be joining a busy and well-established department within a supportive and close-knit team. Role responsibilities: Lead and manage a team of schedulers on the service desk ensuring efficient operational practices Carrying out appraisals, team meetings and 121 s Responsible for reporting on the scheduling teams KPI s Coordinate with third party engineer support and the internal sales and service teams for pre-planned installations and maintenance services Drive and develop the scheduling team ensuring the department is always striving to work to set SLA s Develop and implement new processes, ideas and fresh perspectives Candidate profile: Proven working history of managing a team Excellent scheduling experience Strong reporting skills Experience in working with Salesforce would be ideal but not essential What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Jan 21, 2026
Full time
Scheduling Manager Uxbridge £38,000 + Bonus A fantastic role has become available for a Scheduling Manager to join a busy and growing team in Uxbridge. This role would be perfect for someone who has strong people management skills as well as a previous working history within the scheduling of engineers nationwide. You will be joining a busy and well-established department within a supportive and close-knit team. Role responsibilities: Lead and manage a team of schedulers on the service desk ensuring efficient operational practices Carrying out appraisals, team meetings and 121 s Responsible for reporting on the scheduling teams KPI s Coordinate with third party engineer support and the internal sales and service teams for pre-planned installations and maintenance services Drive and develop the scheduling team ensuring the department is always striving to work to set SLA s Develop and implement new processes, ideas and fresh perspectives Candidate profile: Proven working history of managing a team Excellent scheduling experience Strong reporting skills Experience in working with Salesforce would be ideal but not essential What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Eton College
Operations Teams Lead (Short Courses)
Eton College Windsor, Berkshire
Role Introduction The Operations Teams Lead (Short Courses), known internally as Short Courses Manager, plays a key role within the Commercial Department, overseeing the smooth delivery of Eton's Short Course Programme and supporting the use of the College's extensive facilities by external partners. This role is responsible for ensuring that all Short Courses are delivered to the highest standards, while also contributing to the College's charitable mission. By coordinating logistics and supporting commercial activities, the Short Courses Manager helps create exceptional learning experiences for participants and maximises the value of the College's estate. Due to the needs of the school and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Main Duties Alongside the Head of Short Courses, manage the day-to-day planning and delivery of the Short Course Programme, including staffing, boarding, catering, travel logistics and pastoral activities, to ensure smooth operations and a positive participant experience. Serve as a Deputy Designated Safeguarding Lead for both residency and non-residency courses, ensuring a robust safeguarding framework that prioritizes the safety and well-being of students and staff. Assist with partner communications and programme coordination to maintain strong relationships. Coordinate the planning and distribution of detailed schedules for all Short Courses. Work with the Dorney Lake team to support recruitment and allocation processes for Rowing Course participants. Support HR processes by assisting with the recruitment, onboarding, and scheduling of short course staff. Liaise with IT to ensure technology needs are met for both students and staff. Liaise with partner schools involved in partnership courses during the application and enrolment process, ensuring efficient communication and accurate student data. Maintain accurate and up-to-date records of student information for all courses, including post course impact assessments. Alongside the Head of Short Courses and Lettings, serve as a key point of contact during the Short Course programme, providing 24/7 support for any issues related to students, buildings, safety, or other operational concerns. Help ensure compliance with health and safety standards. Assist in the development and delivery of detailed staff briefing materials for all short course activities to ensure consistent and effective programme execution. Oversee student room allocations in boarding houses and coordinate with the Catering Department to ensure smooth service during the course period. Assist in the management of financial reconciliations, including petty cash, at the conclusion of the short course programmes All employees of Eton College are also expected to: Develop a good understanding of safeguarding procedures, given all positions at Eton are classed as 'regulated activity'; Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the College are read and understood. Understand and comply with procedures and legislation relating to confidentiality; Display a commitment to and promotion of equality, diversity and inclusion. The Ideal Candidate To be successful in this role, you will need be able to demonstrate the following: Previous experience in a similar role in an educational establishment; Knowledge and demonstrable experience of safeguarding; A passion for educational events and hands-on delivery-someone who thrives in a role that balances desk-based coordination with active, on-the-ground Short Course management. Strong communication and teamwork skills are essential, as you'll collaborate closely with colleagues and stakeholders while switching seamlessly between planning and execution; Intermediate level experience in Microsoft Office, particularly Outlook, Word, and Excel; Demonstrable experience of recruitment and onboarding; Highly organised with the ability to prioritise multiple tasks in order to meet deadlines; Excellent organisational skills with strong attention to detail and accuracy; The ability to maintain confidentiality, discretion, and professionalism at all times; Excellent written and verbal communication skills, with the confidence to interact with colleagues, parents, and students; Friendly and courteous telephone manner; The flexibility to work as part of a team, as well as possessing a sense of self-motivation to use own initiative at all times; You may also enjoy this role if you have; Previous experience of working in a Short Courses environment; A positive 'can-do' attitude; A flexible approach to work. Benefits Eton College offers a wide range of benefits, including an 11% employer contribution to your pension (with 4.9% employee contribution), Employee Assistance Programme, enhanced Maternity / Paternity scheme, a cycle to work scheme, subsidised lunches during term time, free or heavily discounted access to the College's sport and leisure facilities and discounts at local retailers and businesses. About the College We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are dedicated to creating and sustaining an environment that values individuality and difference and celebrates the diversity of both staff and pupils by fostering perseverance, tolerance and integrity. We believe in equal opportunity for everyone, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or socio-economic background. If you have any queries about the application process or any problem with submitting your application online, the Recruitment Team will be happy to help. Should you require any reasonable adjustments to be made or facilities provided to enable you to apply online, please do not hesitate to contact us on so we can make adjustments accordingly. DISCLOSURE CHECKS Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including, but not limited to, reference checks with past employers, an Enhanced Disclosure from the Disclosure and Barring Service (including Barred List information), an online search and, where applicable, Prohibition checks. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form. Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as "spent" under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position at the College.
Jan 21, 2026
Full time
Role Introduction The Operations Teams Lead (Short Courses), known internally as Short Courses Manager, plays a key role within the Commercial Department, overseeing the smooth delivery of Eton's Short Course Programme and supporting the use of the College's extensive facilities by external partners. This role is responsible for ensuring that all Short Courses are delivered to the highest standards, while also contributing to the College's charitable mission. By coordinating logistics and supporting commercial activities, the Short Courses Manager helps create exceptional learning experiences for participants and maximises the value of the College's estate. Due to the needs of the school and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Main Duties Alongside the Head of Short Courses, manage the day-to-day planning and delivery of the Short Course Programme, including staffing, boarding, catering, travel logistics and pastoral activities, to ensure smooth operations and a positive participant experience. Serve as a Deputy Designated Safeguarding Lead for both residency and non-residency courses, ensuring a robust safeguarding framework that prioritizes the safety and well-being of students and staff. Assist with partner communications and programme coordination to maintain strong relationships. Coordinate the planning and distribution of detailed schedules for all Short Courses. Work with the Dorney Lake team to support recruitment and allocation processes for Rowing Course participants. Support HR processes by assisting with the recruitment, onboarding, and scheduling of short course staff. Liaise with IT to ensure technology needs are met for both students and staff. Liaise with partner schools involved in partnership courses during the application and enrolment process, ensuring efficient communication and accurate student data. Maintain accurate and up-to-date records of student information for all courses, including post course impact assessments. Alongside the Head of Short Courses and Lettings, serve as a key point of contact during the Short Course programme, providing 24/7 support for any issues related to students, buildings, safety, or other operational concerns. Help ensure compliance with health and safety standards. Assist in the development and delivery of detailed staff briefing materials for all short course activities to ensure consistent and effective programme execution. Oversee student room allocations in boarding houses and coordinate with the Catering Department to ensure smooth service during the course period. Assist in the management of financial reconciliations, including petty cash, at the conclusion of the short course programmes All employees of Eton College are also expected to: Develop a good understanding of safeguarding procedures, given all positions at Eton are classed as 'regulated activity'; Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the College are read and understood. Understand and comply with procedures and legislation relating to confidentiality; Display a commitment to and promotion of equality, diversity and inclusion. The Ideal Candidate To be successful in this role, you will need be able to demonstrate the following: Previous experience in a similar role in an educational establishment; Knowledge and demonstrable experience of safeguarding; A passion for educational events and hands-on delivery-someone who thrives in a role that balances desk-based coordination with active, on-the-ground Short Course management. Strong communication and teamwork skills are essential, as you'll collaborate closely with colleagues and stakeholders while switching seamlessly between planning and execution; Intermediate level experience in Microsoft Office, particularly Outlook, Word, and Excel; Demonstrable experience of recruitment and onboarding; Highly organised with the ability to prioritise multiple tasks in order to meet deadlines; Excellent organisational skills with strong attention to detail and accuracy; The ability to maintain confidentiality, discretion, and professionalism at all times; Excellent written and verbal communication skills, with the confidence to interact with colleagues, parents, and students; Friendly and courteous telephone manner; The flexibility to work as part of a team, as well as possessing a sense of self-motivation to use own initiative at all times; You may also enjoy this role if you have; Previous experience of working in a Short Courses environment; A positive 'can-do' attitude; A flexible approach to work. Benefits Eton College offers a wide range of benefits, including an 11% employer contribution to your pension (with 4.9% employee contribution), Employee Assistance Programme, enhanced Maternity / Paternity scheme, a cycle to work scheme, subsidised lunches during term time, free or heavily discounted access to the College's sport and leisure facilities and discounts at local retailers and businesses. About the College We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are dedicated to creating and sustaining an environment that values individuality and difference and celebrates the diversity of both staff and pupils by fostering perseverance, tolerance and integrity. We believe in equal opportunity for everyone, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or socio-economic background. If you have any queries about the application process or any problem with submitting your application online, the Recruitment Team will be happy to help. Should you require any reasonable adjustments to be made or facilities provided to enable you to apply online, please do not hesitate to contact us on so we can make adjustments accordingly. DISCLOSURE CHECKS Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including, but not limited to, reference checks with past employers, an Enhanced Disclosure from the Disclosure and Barring Service (including Barred List information), an online search and, where applicable, Prohibition checks. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form. Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as "spent" under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position at the College.
Get Recruited (UK) Ltd
Senior Service Operations Strategy Manager
Get Recruited (UK) Ltd Barnsley, Yorkshire
Senior Service Operations Strategy Manager Barnsley - Office Based Up to 60,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth. The Role: Lead and develop senior operational managers and team leads across multiple operational functions. Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level. Enable and support operational leaders to set objectives for their teams. Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency. The Person: Proven experience leading service operations, service desk or customer support functions in a service-led organisation. Strong people leadership with experience building and developing high-performing teams. Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable. Demonstrable experience improving operational processes and efficiency. Highly organised, with the ability to manage multiple priorities effectively. Strong communication and stakeholder management skills. Experience leading change and embedding continuous improvement. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Jan 21, 2026
Full time
Senior Service Operations Strategy Manager Barnsley - Office Based Up to 60,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth. The Role: Lead and develop senior operational managers and team leads across multiple operational functions. Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level. Enable and support operational leaders to set objectives for their teams. Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency. The Person: Proven experience leading service operations, service desk or customer support functions in a service-led organisation. Strong people leadership with experience building and developing high-performing teams. Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable. Demonstrable experience improving operational processes and efficiency. Highly organised, with the ability to manage multiple priorities effectively. Strong communication and stakeholder management skills. Experience leading change and embedding continuous improvement. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Starling Bank
Senior Statutory Reporting Manager
Starling Bank
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. To support our growth, we are looking for a Senior Statutory Reporting Manager to join the Group Statutory Reporting team reporting to the Head of Group Statutory Reporting. This role will be instrumental in meeting the Group statutory reporting requirements as the Starling Group expands internationally and considers an IPO. Group statutory reporting encompasses both Starling Bank Limited and Engine by Starling Limited as well as their subsidiaries and branches. This is a senior level position and would suit someone who has significant technical post qualification experience but is looking for a unique challenge as the Group charters into new territories, expands its product ranges and develops cutting-edge technology solutions to meet our customer needs. On an unrivaled growth path, Starling will provide the Senior Statutory Reporting Manager with exposure to a wide range of opportunities to take ownership as well as develop new knowledge. We are looking for a candidate with a strong technical accounting knowledge and proven ability in applying this practically. We also require someone with an analytical mindset, someone who is able to ask thoughtful questions, and looks to identify opportunities for improvement as they arise. Responsibilities : Lead Group Reporting & Consolidation: Own the timely and accurate preparation of the complex, multinational Group consolidation, ensuring compliance with IFRS Manage Financial Reporting: Manage the end-to-end production of certain of the group Annual Report and Accounts (ARA) and interim reports, coordinating all stakeholders and ensuring alignment with listed entity type best practices. Manage External Audit: Serve as one of the primary points of contact for the external auditors, managing the group audit process to ensure a smooth and efficient close. Technical Accounting Leadership: Act as the key technical expert for Group expansion as well as specific other areas. These include IFRS 15, providing guidance on complex SaaS revenue streams and owning the accounting under IFRS 2 for all complex, group-wide share-based payment schemes. Establish Best Practice: Develop, implement, and maintain group accounting policies, driving the adoption of best practices suitable for a listed entity. Process Improvement & Mentorship: Proactively identify and implement improvements to the financial reporting process, while mentoring and developing other team members for readiness for a listed reporting environment. Requirements A Big-4 qualified chartered accountant with at least 10 years PQE in a listed, multinational firm in similar roles Has led IFRS consolidation and audit in a large international group Exposure to an IPO process will be an advantage Proven expertise in the application of complex accounting standards, particularly IFRS 15 (SaaS revenue models preferred) and IFRS 2 (share-based payments) Advanced proficiency with financial tools, including Microsoft Excel, Oracle NetSuite and statutory reporting systems such as W-Desk Workiva Extensive experience writing technical papers for Executive Committees. Experience presenting at Executive Committees would be desirable Excellent presentation and interpersonal skills, capable of influence at senior levels, and being able to hold technical challenges from the auditors A can-do attitude, belief in our vision, and a willingness to roll-up your sleeves and get stuck in wherever required Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Step 1 - In person interview with the Head of Statutory Reporting Step 2 - In person interview with the Group Financial Controller Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Jan 21, 2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. To support our growth, we are looking for a Senior Statutory Reporting Manager to join the Group Statutory Reporting team reporting to the Head of Group Statutory Reporting. This role will be instrumental in meeting the Group statutory reporting requirements as the Starling Group expands internationally and considers an IPO. Group statutory reporting encompasses both Starling Bank Limited and Engine by Starling Limited as well as their subsidiaries and branches. This is a senior level position and would suit someone who has significant technical post qualification experience but is looking for a unique challenge as the Group charters into new territories, expands its product ranges and develops cutting-edge technology solutions to meet our customer needs. On an unrivaled growth path, Starling will provide the Senior Statutory Reporting Manager with exposure to a wide range of opportunities to take ownership as well as develop new knowledge. We are looking for a candidate with a strong technical accounting knowledge and proven ability in applying this practically. We also require someone with an analytical mindset, someone who is able to ask thoughtful questions, and looks to identify opportunities for improvement as they arise. Responsibilities : Lead Group Reporting & Consolidation: Own the timely and accurate preparation of the complex, multinational Group consolidation, ensuring compliance with IFRS Manage Financial Reporting: Manage the end-to-end production of certain of the group Annual Report and Accounts (ARA) and interim reports, coordinating all stakeholders and ensuring alignment with listed entity type best practices. Manage External Audit: Serve as one of the primary points of contact for the external auditors, managing the group audit process to ensure a smooth and efficient close. Technical Accounting Leadership: Act as the key technical expert for Group expansion as well as specific other areas. These include IFRS 15, providing guidance on complex SaaS revenue streams and owning the accounting under IFRS 2 for all complex, group-wide share-based payment schemes. Establish Best Practice: Develop, implement, and maintain group accounting policies, driving the adoption of best practices suitable for a listed entity. Process Improvement & Mentorship: Proactively identify and implement improvements to the financial reporting process, while mentoring and developing other team members for readiness for a listed reporting environment. Requirements A Big-4 qualified chartered accountant with at least 10 years PQE in a listed, multinational firm in similar roles Has led IFRS consolidation and audit in a large international group Exposure to an IPO process will be an advantage Proven expertise in the application of complex accounting standards, particularly IFRS 15 (SaaS revenue models preferred) and IFRS 2 (share-based payments) Advanced proficiency with financial tools, including Microsoft Excel, Oracle NetSuite and statutory reporting systems such as W-Desk Workiva Extensive experience writing technical papers for Executive Committees. Experience presenting at Executive Committees would be desirable Excellent presentation and interpersonal skills, capable of influence at senior levels, and being able to hold technical challenges from the auditors A can-do attitude, belief in our vision, and a willingness to roll-up your sleeves and get stuck in wherever required Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Step 1 - In person interview with the Head of Statutory Reporting Step 2 - In person interview with the Group Financial Controller Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Natural Resources Wales
Data and GIS Officer
Natural Resources Wales
Data and GIS Officer Role ID: 203880 Location: Flexible Grade/Salary range: 5: £37,594 - £41,428 Working pattern: Full time Contract type: Permanent Closing date: 01/02/2026 The role Do you want to use your data and GIS expertise to help restore Wales' peatlands? Join Natural Resources Wales and play a vital role in the National Peatland Action Programme (NPAP) a flagship initiative tackling climate change and biodiversity loss. The NPAP's mission is simple but powerful: to restore and protect peatlands, which are vital for carbon storage, biodiversity, and climate resilience. To achieve this, we rely on high-quality data and GIS products that track progress and inform decisions. As part of our team, you'll help design and maintain these systems, working alongside passionate specialists and collaborating with partners across the UK. As a Data and GIS Officer, you'll ensure the data behind peatland restoration is accurate, accessible, and impactful. Your work will shape decisions that protect these unique habitats and deliver real environmental benefits. This is your opportunity to join a forward-thinking team that values innovation, collaboration, and evidence-based action. Together, we're shaping a healthier, more resilient environment for Wales. If you have strong analytical skills, experience with GIS and environmental data, and want to make a tangible difference for Wales' environment, this role is for you. As an organisation we support flexible working. You will be contracted to an NRW office closest to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. Interviews will take place through Microsoft Teams the week commencing the 9th February 2026. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us The Peatland Data Science Team sits at the cutting edge of environmental data innovation. We combine spatial and statistical tools to plan, monitor, and report on the National Peatland Action Programme (NPAP) a Welsh Government-funded strategic project that coordinates peatland restoration across Wales. What you will do Work with the delivery teams to lead on data management and support analysis, using a range of GIS software packages and other platforms to accurately capture restoration activity data and inform and influence a strategic direction for peatland restoration programmes in Wales. To develop and manage data sets and data structures and ensure data security through adherence to NRWs data governance and licencing arrangements, standards and protocols. Undertake regular imports of data provided by NPAPs delivery teams and partners and support data entry and validation through training and mentoring. Undertake analysis and manipulation of data (including in Power Bi formats) to support a wide range of reporting requirements. Validate key data sets to ensure that the quality of NRW's data is fit for its intended use. To support the provision and import of equivalent data from partners in suitable formats for migration into NPAPs data structure and their subsequent management and analysis. Work with the equivalent national programmes in the other UK nations and other peatland data managers (including University and Research Institute based staff) to support the development of consistent approaches to recording and reporting progress in peatland restoration. Contribute to the development of new and innovative data methods to drive forward efficiency and improvements to NPAP's planning, recording, and reporting. Undertake occasional fieldwork to support delivery teams with primary data collection. Work collaboratively with other NPAP teams and NRW teams to deliver cohesive and strategic action on peatlands in Wales. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post Be committed to your own development and that of your staff through the effective use of your personal development plan (known as Sgwrs). Required to take part in incident response activities. (For roles with exact or strong link only) Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. A degree level qualification in a relevant subject area or the equivalent level of knowledge including experience of working with field collected survey data, in one or more of the following areas: terrestrial ecology, freshwater ecology, hydrology water quality, or earth sciences. Awareness of a range of peatland restoration activities and methodologies is desirable. Experience of data management systems, as well as practical understanding of handling environmental data. Good analytical skills and experience of data handling both desk based and field based. You will have knowledge of one or more areas of data analysis, evidence synthesis, and use of statistical and spatial analysis applications (including R and ESRI). You will have good organisational, problem-solving and communication skills, with the ability to extract key information and present this in a clear and concise manner to a range of audiences and in both written and oral forms. Welsh Language level requirements Essential: Level A1 - Entry Level Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
Jan 21, 2026
Full time
Data and GIS Officer Role ID: 203880 Location: Flexible Grade/Salary range: 5: £37,594 - £41,428 Working pattern: Full time Contract type: Permanent Closing date: 01/02/2026 The role Do you want to use your data and GIS expertise to help restore Wales' peatlands? Join Natural Resources Wales and play a vital role in the National Peatland Action Programme (NPAP) a flagship initiative tackling climate change and biodiversity loss. The NPAP's mission is simple but powerful: to restore and protect peatlands, which are vital for carbon storage, biodiversity, and climate resilience. To achieve this, we rely on high-quality data and GIS products that track progress and inform decisions. As part of our team, you'll help design and maintain these systems, working alongside passionate specialists and collaborating with partners across the UK. As a Data and GIS Officer, you'll ensure the data behind peatland restoration is accurate, accessible, and impactful. Your work will shape decisions that protect these unique habitats and deliver real environmental benefits. This is your opportunity to join a forward-thinking team that values innovation, collaboration, and evidence-based action. Together, we're shaping a healthier, more resilient environment for Wales. If you have strong analytical skills, experience with GIS and environmental data, and want to make a tangible difference for Wales' environment, this role is for you. As an organisation we support flexible working. You will be contracted to an NRW office closest to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. Interviews will take place through Microsoft Teams the week commencing the 9th February 2026. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us The Peatland Data Science Team sits at the cutting edge of environmental data innovation. We combine spatial and statistical tools to plan, monitor, and report on the National Peatland Action Programme (NPAP) a Welsh Government-funded strategic project that coordinates peatland restoration across Wales. What you will do Work with the delivery teams to lead on data management and support analysis, using a range of GIS software packages and other platforms to accurately capture restoration activity data and inform and influence a strategic direction for peatland restoration programmes in Wales. To develop and manage data sets and data structures and ensure data security through adherence to NRWs data governance and licencing arrangements, standards and protocols. Undertake regular imports of data provided by NPAPs delivery teams and partners and support data entry and validation through training and mentoring. Undertake analysis and manipulation of data (including in Power Bi formats) to support a wide range of reporting requirements. Validate key data sets to ensure that the quality of NRW's data is fit for its intended use. To support the provision and import of equivalent data from partners in suitable formats for migration into NPAPs data structure and their subsequent management and analysis. Work with the equivalent national programmes in the other UK nations and other peatland data managers (including University and Research Institute based staff) to support the development of consistent approaches to recording and reporting progress in peatland restoration. Contribute to the development of new and innovative data methods to drive forward efficiency and improvements to NPAP's planning, recording, and reporting. Undertake occasional fieldwork to support delivery teams with primary data collection. Work collaboratively with other NPAP teams and NRW teams to deliver cohesive and strategic action on peatlands in Wales. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post Be committed to your own development and that of your staff through the effective use of your personal development plan (known as Sgwrs). Required to take part in incident response activities. (For roles with exact or strong link only) Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. A degree level qualification in a relevant subject area or the equivalent level of knowledge including experience of working with field collected survey data, in one or more of the following areas: terrestrial ecology, freshwater ecology, hydrology water quality, or earth sciences. Awareness of a range of peatland restoration activities and methodologies is desirable. Experience of data management systems, as well as practical understanding of handling environmental data. Good analytical skills and experience of data handling both desk based and field based. You will have knowledge of one or more areas of data analysis, evidence synthesis, and use of statistical and spatial analysis applications (including R and ESRI). You will have good organisational, problem-solving and communication skills, with the ability to extract key information and present this in a clear and concise manner to a range of audiences and in both written and oral forms. Welsh Language level requirements Essential: Level A1 - Entry Level Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
Government Digital & Data
Lead Infrastructure Engineer - Home Office - G7
Government Digital & Data
Location Croydon CR0 2WF, Liverpool L3 9AF, Manchester M5 3LZ, Southport PR8 2HH About the job Job summary Home Office Government Digital and Data designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications, and delivers 140 million police checks on people, vehicles, and property. A Lead Infrastructure Engineer assumes responsibility for coordinating with third party provision of infrastructure services and the provision of expertise to deliver architectural solutions for infrastructure services throughout the service lifecycle. You will oversee programmes and projects and work with Technical Architects to translate architectural designs into operational systems and support technical architects. You will lead and direct infrastructure teams in building, managing, transitioning, supporting and maintaining solutions according to departmental policy and foster open feedback and continuous learning with service support to ensure continuous improvement. You are responsible for overall management activities such as workforce planning, budgeting, technology roadmaps, projects and tasks. Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Job description We are looking to recruit 2 Lead Infrastructure Engineers across 2 teams. 1 Role - Within Enterprise Services (ES), the Cyber Team is responsible for securing Home Office cloud platforms through the implementation and ongoing maintenance of advanced security technologies. Your main focus initially will be to lead a team to promote and support the onboarding of assets to a protective monitoring service using Defender XDR features. You will act as a security subject matter expert within our security technology services team, offering specialised knowledge in administration, support, and the execution of project and product deliverables. Our team is committed to advancing intelligent solutions by utilising cutting-edge security capabilities. 1 Role - The Endpoint Experience team is the front end to all home office systems and services from the client perspective. We ensure end user devices and OS platforms are best fit for exceptional user experiences whilst also working closely with security and architecture teams. We develop many different controls and customisation depending on each area's requirement. We are secure by design and align to modern security benchmarks. This includes laptops, smartphones, kiosks and virtual environments, along with the management of core applications across those platforms. The Lead Engineer will be responsible for the creation/validation of design, continual improvement and maintenance of these products working within a team of lead infrastructure engineers, engineers, delivery managers and product managers. In addition, the lead engineering role is responsible for technical road mapping, innovation and developing the engineering team capabilities. Tools and Technologies we use: We are keen for Engineers to continue learning new technologies, we have a large range in the Home Office including: Tools and Technologies we use: Microsoft M365, Samsung Knox, Apple Business Manager Azure Virtual Desktop, Nerdio, Windows365 Nexthink Microsoft Entra Microsoft Defender XDR Automation Tools: PowerShell, Azure Runbooks, Azure Dev Ops Repos/Pipelines Person specification Main responsibilities Your main day to day responsibilities will be: Leading teams and departments in the implementation, administration and support of infrastructure solutions and services. Reviewing systems designs to ensure selection of appropriate technology, efficient use of resources, integration of multiple systems and technology and that 'Secure by Design' principles have been followed. Managing planning of system and/or acceptance tests, coordinating both functional and non-functional specifications and provide authoritative advice and guidance on test planning. Troubleshooting and identifying problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open source. Establishing standards and procedures across a service lifecycle including the development lifecycle and ensure that practitioners adhere to this. You will manage resources to ensure that the systems integration function works effectively. After a solution has been integrated, you will evaluate the success of the project, identifying best practices and lessons learned. You will provide feedback to teams and incorporate this information into future plans. Experience of providing technical leadership for troubleshooting activities; and problem management - identifying incident trends and coordinating actions to investigate, identify and resolve root causes. Designing and developing security solutions based on user/business needs using appropriate security tooling. As our services operate 24/7, you may need to occasionally work outside of office hours, including participating in an on-call rota implementing technical changes, with additional pay for out-of-hours work and on-call. Essential skills criteria You'll have a visible passion for Infrastructure Engineering , with the following skills or strong experience in: Agile development and continuous integration principles (DESN) Using appropriate testing and change control to safely and reliably deliver new features (TEST) Maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation (HSIN) Managing and delivering complex cloud technologies, as the Subject Matter Expert within time, cost and quality targets, whilst ensuring we provide the highest level of service to our customers and stakeholders. (ITOP) Dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution (USUP) Providing direction and coaching to more junior members (OFCL) SFIA capability framework Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org) . We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process. The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). Use the SFIA levels of responsibility to understand what would be expected for each technical skills listed below.
Jan 21, 2026
Full time
Location Croydon CR0 2WF, Liverpool L3 9AF, Manchester M5 3LZ, Southport PR8 2HH About the job Job summary Home Office Government Digital and Data designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications, and delivers 140 million police checks on people, vehicles, and property. A Lead Infrastructure Engineer assumes responsibility for coordinating with third party provision of infrastructure services and the provision of expertise to deliver architectural solutions for infrastructure services throughout the service lifecycle. You will oversee programmes and projects and work with Technical Architects to translate architectural designs into operational systems and support technical architects. You will lead and direct infrastructure teams in building, managing, transitioning, supporting and maintaining solutions according to departmental policy and foster open feedback and continuous learning with service support to ensure continuous improvement. You are responsible for overall management activities such as workforce planning, budgeting, technology roadmaps, projects and tasks. Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Job description We are looking to recruit 2 Lead Infrastructure Engineers across 2 teams. 1 Role - Within Enterprise Services (ES), the Cyber Team is responsible for securing Home Office cloud platforms through the implementation and ongoing maintenance of advanced security technologies. Your main focus initially will be to lead a team to promote and support the onboarding of assets to a protective monitoring service using Defender XDR features. You will act as a security subject matter expert within our security technology services team, offering specialised knowledge in administration, support, and the execution of project and product deliverables. Our team is committed to advancing intelligent solutions by utilising cutting-edge security capabilities. 1 Role - The Endpoint Experience team is the front end to all home office systems and services from the client perspective. We ensure end user devices and OS platforms are best fit for exceptional user experiences whilst also working closely with security and architecture teams. We develop many different controls and customisation depending on each area's requirement. We are secure by design and align to modern security benchmarks. This includes laptops, smartphones, kiosks and virtual environments, along with the management of core applications across those platforms. The Lead Engineer will be responsible for the creation/validation of design, continual improvement and maintenance of these products working within a team of lead infrastructure engineers, engineers, delivery managers and product managers. In addition, the lead engineering role is responsible for technical road mapping, innovation and developing the engineering team capabilities. Tools and Technologies we use: We are keen for Engineers to continue learning new technologies, we have a large range in the Home Office including: Tools and Technologies we use: Microsoft M365, Samsung Knox, Apple Business Manager Azure Virtual Desktop, Nerdio, Windows365 Nexthink Microsoft Entra Microsoft Defender XDR Automation Tools: PowerShell, Azure Runbooks, Azure Dev Ops Repos/Pipelines Person specification Main responsibilities Your main day to day responsibilities will be: Leading teams and departments in the implementation, administration and support of infrastructure solutions and services. Reviewing systems designs to ensure selection of appropriate technology, efficient use of resources, integration of multiple systems and technology and that 'Secure by Design' principles have been followed. Managing planning of system and/or acceptance tests, coordinating both functional and non-functional specifications and provide authoritative advice and guidance on test planning. Troubleshooting and identifying problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open source. Establishing standards and procedures across a service lifecycle including the development lifecycle and ensure that practitioners adhere to this. You will manage resources to ensure that the systems integration function works effectively. After a solution has been integrated, you will evaluate the success of the project, identifying best practices and lessons learned. You will provide feedback to teams and incorporate this information into future plans. Experience of providing technical leadership for troubleshooting activities; and problem management - identifying incident trends and coordinating actions to investigate, identify and resolve root causes. Designing and developing security solutions based on user/business needs using appropriate security tooling. As our services operate 24/7, you may need to occasionally work outside of office hours, including participating in an on-call rota implementing technical changes, with additional pay for out-of-hours work and on-call. Essential skills criteria You'll have a visible passion for Infrastructure Engineering , with the following skills or strong experience in: Agile development and continuous integration principles (DESN) Using appropriate testing and change control to safely and reliably deliver new features (TEST) Maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation (HSIN) Managing and delivering complex cloud technologies, as the Subject Matter Expert within time, cost and quality targets, whilst ensuring we provide the highest level of service to our customers and stakeholders. (ITOP) Dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution (USUP) Providing direction and coaching to more junior members (OFCL) SFIA capability framework Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org) . We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process. The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). Use the SFIA levels of responsibility to understand what would be expected for each technical skills listed below.
DWP
Operations Technical Service Manager
DWP Blackpool, Lancashire
DWP. Digital with Purpose. Join DWP as an Operations Technical Service Manager and play a critical role in protecting and supporting the live digital services that millions of people rely on every day. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Previous knowledge, background and experience of working in live operations areas environment. Demonstrable knowledge and experience of Problem Management, with a focus on risk analysis & mitigation and root cause analysis. Working knowledge and experience of Change Management, with a focus on the analysis of change and the possible impacts on complex application and technical infrastructure. Demonstrable knowledge and experience of working in a complex IT Infrastructure environment e.g. Networks, Servers (Wintel, Unix, Linux), Storage, Databases. Proven track record of working with a strong focus on creating a positive User / Service experience, excelling in collaboration and communication with Key Stakeholders across the Digital landscape. Experience of working within a proactive Service Management team, specialising in leading and managing Major Incidents from identification through to resolution, including coordination of technical teams, stakeholder communication, and post incident review. You and your role As an Operations Technical Service Manager, you play a vital role in protecting and maintaining DWP's live digital services. You apply your hands on live operations experience and strong Service Management background to assess service health, manage risks, and ensure smooth daily operations. You lead and facilitate Major Incident Management, coordinating rapid, safe restoration of services when failures occur, while providing clear, timely communication across Digital services, Operational Areas, Service Management, and the Service Desk. Your role includes continually reviewing performance, risks, and issues affecting live service, working closely with Technical and Business Service Owners. You focus on customer outcomes-driving service excellence, minimising business impact, and maintaining zero tolerance for production outages. This is a full time position with a 24/7 on call rota, plus occasional early starts and late finishes shared across a team of nine. If based in Blackpool, you'll also travel regularly to the Manchester hub. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle-upon-Tyne, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%). Pay: We offer competitive pay for this role of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jan 21, 2026
Full time
DWP. Digital with Purpose. Join DWP as an Operations Technical Service Manager and play a critical role in protecting and supporting the live digital services that millions of people rely on every day. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Previous knowledge, background and experience of working in live operations areas environment. Demonstrable knowledge and experience of Problem Management, with a focus on risk analysis & mitigation and root cause analysis. Working knowledge and experience of Change Management, with a focus on the analysis of change and the possible impacts on complex application and technical infrastructure. Demonstrable knowledge and experience of working in a complex IT Infrastructure environment e.g. Networks, Servers (Wintel, Unix, Linux), Storage, Databases. Proven track record of working with a strong focus on creating a positive User / Service experience, excelling in collaboration and communication with Key Stakeholders across the Digital landscape. Experience of working within a proactive Service Management team, specialising in leading and managing Major Incidents from identification through to resolution, including coordination of technical teams, stakeholder communication, and post incident review. You and your role As an Operations Technical Service Manager, you play a vital role in protecting and maintaining DWP's live digital services. You apply your hands on live operations experience and strong Service Management background to assess service health, manage risks, and ensure smooth daily operations. You lead and facilitate Major Incident Management, coordinating rapid, safe restoration of services when failures occur, while providing clear, timely communication across Digital services, Operational Areas, Service Management, and the Service Desk. Your role includes continually reviewing performance, risks, and issues affecting live service, working closely with Technical and Business Service Owners. You focus on customer outcomes-driving service excellence, minimising business impact, and maintaining zero tolerance for production outages. This is a full time position with a 24/7 on call rota, plus occasional early starts and late finishes shared across a team of nine. If based in Blackpool, you'll also travel regularly to the Manchester hub. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle-upon-Tyne, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%). Pay: We offer competitive pay for this role of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
easywebrecruitment.com
Head of IT Operations
easywebrecruitment.com Bradford, Yorkshire
A place to drive change Location : Bradford, Hybrid (2 3 days in the office, with travel as required for meetings/training) Salary : £77,405 per annum, plus essential car user allowance of £1,250 Contract type : Permanent Hours : 35 per week, Monday Friday, 9am 5pm Thousands of families across the country rely on them for safe, affordable and sustainable homes. As they continue to modernise their services and evolve how they work, their technology foundations have never been more important. It s this belief that everyone deserves a place to call home that drives everything they do. Together, they're finding new ways to innovate for their customers, strengthen the way they operate, and create a thriving workplace that supports everyone. If you're looking for a role where you can lead meaningful change, bring big ideas, and shape the future of their digital operations, this is the place to be. About the role Lead, transform, and protect their digital future. They're searching for a Head of IT Operations & Service Delivery who can seamlessly combine deep technical expertise with strong strategic leadership. You ll be responsible for ensuring the technology their colleagues and customers depend on is available, secure, resilient and cost-effective while leading two pivotal functions: Service Operations and Technical Operations. This role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether you re resolving a critical incident, strengthening their cyber posture, or driving their cloud migration roadmap, your impact will be felt across the organisation. Salary The spot salary for this role is £77,405 per annum for candidates who fully meet the requirements. If you re still building some of your skills or experience, you may start at 5% or 10% below spot, with clear progression opportunities and structured support. About you Proven experience leading IT Operations in complex, multi system environments. Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity. Experience with IaaS, PaaS, SaaS and hybrid cloud strategies. Technical depth across infrastructure, networking and enterprise systems. Experience maturing and enforcing release management frameworks aligned to ITIL best practice. Strong understanding of infrastructure and application dependencies during releases and changes. Excellent communication, relationship building and influencing skills at senior levels. A proactive, forward thinking approach to risk, service improvement and operational excellence A place to build a future They've got big ambitions, and they're looking for people who want to grow with them. You ll have the chance to expand your skills, shape your career and thrive in a collaborative, supportive environment. What you ll receive: 28 days holiday, plus bank holidays, birthday leave, and the option to buy more. Health & wellbeing support including a cash health plan, online GP, Health MOTs, gym discounts and a volunteering day. Financial benefits including car leasing options, salary sacrifice schemes and exclusive discounts. Future security with both Defined Contribution and Defined Benefit pension schemes, plus life assurance at three times your salary. Family friendly policies including enhanced parental leave and flexible working. Career development through management and leadership training, apprenticeships and more. This is more than a job it s a place where you can make a real difference, be valued and grow your career. They're committed to inclusion They celebrate diversity and strive to create a workplace where everyone feels respected, supported and able to thrive. If you need reasonable adjustments during the recruitment process, let them know they'll make it happen. Please note: Candidates must have current eligibility to live and work in the UK. Our client does not hold a sponsorship licence. If you re looking for a place where you can make a meaningful difference to society, to their organisation and to your future apply now. Recruitment Agencies: They work exclusively with partners on their PSL and do not accept speculative approaches. You may have experience of the following: Head of IT Operations, IT Operations Manager, Service Delivery Lead, ITIL, Azure Operations, Cloud Migration, Service Management, IT Infrastructure, Enterprise Networking, Cyber Security Operations, Incident Response, Operational Resilience, Disaster Recovery, Business Continuity, P1 Incident Management, Platform Operations, IT Service Desk, Technical Operations, etc. REF-
Jan 21, 2026
Full time
A place to drive change Location : Bradford, Hybrid (2 3 days in the office, with travel as required for meetings/training) Salary : £77,405 per annum, plus essential car user allowance of £1,250 Contract type : Permanent Hours : 35 per week, Monday Friday, 9am 5pm Thousands of families across the country rely on them for safe, affordable and sustainable homes. As they continue to modernise their services and evolve how they work, their technology foundations have never been more important. It s this belief that everyone deserves a place to call home that drives everything they do. Together, they're finding new ways to innovate for their customers, strengthen the way they operate, and create a thriving workplace that supports everyone. If you're looking for a role where you can lead meaningful change, bring big ideas, and shape the future of their digital operations, this is the place to be. About the role Lead, transform, and protect their digital future. They're searching for a Head of IT Operations & Service Delivery who can seamlessly combine deep technical expertise with strong strategic leadership. You ll be responsible for ensuring the technology their colleagues and customers depend on is available, secure, resilient and cost-effective while leading two pivotal functions: Service Operations and Technical Operations. This role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether you re resolving a critical incident, strengthening their cyber posture, or driving their cloud migration roadmap, your impact will be felt across the organisation. Salary The spot salary for this role is £77,405 per annum for candidates who fully meet the requirements. If you re still building some of your skills or experience, you may start at 5% or 10% below spot, with clear progression opportunities and structured support. About you Proven experience leading IT Operations in complex, multi system environments. Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity. Experience with IaaS, PaaS, SaaS and hybrid cloud strategies. Technical depth across infrastructure, networking and enterprise systems. Experience maturing and enforcing release management frameworks aligned to ITIL best practice. Strong understanding of infrastructure and application dependencies during releases and changes. Excellent communication, relationship building and influencing skills at senior levels. A proactive, forward thinking approach to risk, service improvement and operational excellence A place to build a future They've got big ambitions, and they're looking for people who want to grow with them. You ll have the chance to expand your skills, shape your career and thrive in a collaborative, supportive environment. What you ll receive: 28 days holiday, plus bank holidays, birthday leave, and the option to buy more. Health & wellbeing support including a cash health plan, online GP, Health MOTs, gym discounts and a volunteering day. Financial benefits including car leasing options, salary sacrifice schemes and exclusive discounts. Future security with both Defined Contribution and Defined Benefit pension schemes, plus life assurance at three times your salary. Family friendly policies including enhanced parental leave and flexible working. Career development through management and leadership training, apprenticeships and more. This is more than a job it s a place where you can make a real difference, be valued and grow your career. They're committed to inclusion They celebrate diversity and strive to create a workplace where everyone feels respected, supported and able to thrive. If you need reasonable adjustments during the recruitment process, let them know they'll make it happen. Please note: Candidates must have current eligibility to live and work in the UK. Our client does not hold a sponsorship licence. If you re looking for a place where you can make a meaningful difference to society, to their organisation and to your future apply now. Recruitment Agencies: They work exclusively with partners on their PSL and do not accept speculative approaches. You may have experience of the following: Head of IT Operations, IT Operations Manager, Service Delivery Lead, ITIL, Azure Operations, Cloud Migration, Service Management, IT Infrastructure, Enterprise Networking, Cyber Security Operations, Incident Response, Operational Resilience, Disaster Recovery, Business Continuity, P1 Incident Management, Platform Operations, IT Service Desk, Technical Operations, etc. REF-
Customer Success Manager - 12 month FTC
Airbox Systems Limited Wantage, Oxfordshire
Why Airbox? You're more likely to love your work when that work has a purpose, when it's meaningful and when it's protecting lives. And, at Airbox Systems, it will. Here's why. We are driven by passion and great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver. At Airbox, our values can be described as behavioral guidance. They are the principles and beliefs that provide a cohesive vision and define who we are as a business. In doing so, they define our organisation internally, and externally with our stakeholders and customers. In essence, they are our "true north" that help us to navigate our organisation through prosperous times as well as uncertain periods. Our company beliefs and values are embodied in our culture. Whilst we celebrate the diversity of the people we work with, there are certain values and attributes all of us share - whatever your background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about: We are recruiting for a CSM on a 12 month fixed term contract. The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention and growth. The successful candidate will have a proven track record in start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you'll do: Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and build deep relationships with customer programme managers and operators, and develop them into Airbox champions and advocates. Deliver onboarding to new customers and ongoing training in line with service agreements. Work closely with the sales organisation to share where there are account risks or opportunities identified. Own the contract renewal process and ensure consistent growth within accounts. Identify and action opportunities for proactive outreach where there are indicators for account risks and opportunities (for example, user inactivity, product adoption opportunities). Acquire a thorough understanding of market and customer needs and requirements, reflecting this internally to develop and enhance our products. Demonstrate deep product expertise, enabling you to deliver in-depth client trainings and consultations. About You: Proven experience leading growth in a start-up/scale-up tech company. Preferably experienced in the public sector. Demonstrated success as a Customer Success Manager. Experience thriving in a fast-paced, dynamic environment where priorities can shift quickly. Key Attributes: Commercially Savvy: Not a sales role, but you are commercially experienced in working on renewals and nurturing growth opportunities. Proactive Mindset: Solution focused and gets things done. You constantly seek to improve internal and external processes. Dynamic: Able to thrive in a fast paced, rapidly changing environment and drive results. Strong Collaborator: An expert collaborator, you partner with internal teams to proactively solve client issues and deliver a seamless customer experience. Strong Communicator: Excellent communication skills, with the ability to effectively engage with stakeholders at all levels. Executive Presence: Demonstrates confidence, credibility, professionalism, and the ability to influence and inspire others. Strategic Thinker: Able to develop and execute strategic plans that align with company goals. Customer Centric: Passionate about delivering exceptional customer experiences and building long-term relationships. Results Oriented: Focused on achieving targets and driving business outcomes. What we offer: Salary; Up to £40,000 depending on experience. The chance to work with a passionate team that's working together everyday towards our shared big ambitious goal A dynamic, flexible and fun scale-up work environment with a highly talented team 26 days holiday per year, plus public holidays Private medical cover with Bupa for all our colleagues, as well as a Wellbeing Allowance each year Pension scheme, offering up to 6% matching contribution Up to 20 Nomad Working Days per annum Personal Development budget Electric Car Scheme Flexible & Hybrid Working: We said you'll get freedom to work in a way that is best for you, and that extends to being in the office - or not. Work better from home? No worries. Prefer the office? Come on down. We have 2 mandatory Townhall days; Spring and Autumn, where the whole business gets together. When you visit the office you won't just find rows and rows of desks. No, you'll find our colleagues meeting on the walking pads, having planning sessions over a game of tennis table or grabbing a bean bag in our "Quality" collaborative space - that's right we live our values so much, we named our meeting spaces after them. You can also shape work around your life at Airbox Systems; most colleagues work our core hours of 9am-5pm with others flexibly between 7am-7pm. Whether you're fitting in a spin class or the school run, you'll have the flexibility for whatever matters most. All we ask in return is that you produce great work, but when you're working with passionate people, that part comes naturally. Connect with us: Interested in the role, or Airbox in general, but you don't meet 100% of the requirements? We'd love to hear from you! We encourage you to connect with us here; we'd be excited to see if your unique skill set and experience could be a match for future roles.
Jan 21, 2026
Full time
Why Airbox? You're more likely to love your work when that work has a purpose, when it's meaningful and when it's protecting lives. And, at Airbox Systems, it will. Here's why. We are driven by passion and great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver. At Airbox, our values can be described as behavioral guidance. They are the principles and beliefs that provide a cohesive vision and define who we are as a business. In doing so, they define our organisation internally, and externally with our stakeholders and customers. In essence, they are our "true north" that help us to navigate our organisation through prosperous times as well as uncertain periods. Our company beliefs and values are embodied in our culture. Whilst we celebrate the diversity of the people we work with, there are certain values and attributes all of us share - whatever your background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about: We are recruiting for a CSM on a 12 month fixed term contract. The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention and growth. The successful candidate will have a proven track record in start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you'll do: Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and build deep relationships with customer programme managers and operators, and develop them into Airbox champions and advocates. Deliver onboarding to new customers and ongoing training in line with service agreements. Work closely with the sales organisation to share where there are account risks or opportunities identified. Own the contract renewal process and ensure consistent growth within accounts. Identify and action opportunities for proactive outreach where there are indicators for account risks and opportunities (for example, user inactivity, product adoption opportunities). Acquire a thorough understanding of market and customer needs and requirements, reflecting this internally to develop and enhance our products. Demonstrate deep product expertise, enabling you to deliver in-depth client trainings and consultations. About You: Proven experience leading growth in a start-up/scale-up tech company. Preferably experienced in the public sector. Demonstrated success as a Customer Success Manager. Experience thriving in a fast-paced, dynamic environment where priorities can shift quickly. Key Attributes: Commercially Savvy: Not a sales role, but you are commercially experienced in working on renewals and nurturing growth opportunities. Proactive Mindset: Solution focused and gets things done. You constantly seek to improve internal and external processes. Dynamic: Able to thrive in a fast paced, rapidly changing environment and drive results. Strong Collaborator: An expert collaborator, you partner with internal teams to proactively solve client issues and deliver a seamless customer experience. Strong Communicator: Excellent communication skills, with the ability to effectively engage with stakeholders at all levels. Executive Presence: Demonstrates confidence, credibility, professionalism, and the ability to influence and inspire others. Strategic Thinker: Able to develop and execute strategic plans that align with company goals. Customer Centric: Passionate about delivering exceptional customer experiences and building long-term relationships. Results Oriented: Focused on achieving targets and driving business outcomes. What we offer: Salary; Up to £40,000 depending on experience. The chance to work with a passionate team that's working together everyday towards our shared big ambitious goal A dynamic, flexible and fun scale-up work environment with a highly talented team 26 days holiday per year, plus public holidays Private medical cover with Bupa for all our colleagues, as well as a Wellbeing Allowance each year Pension scheme, offering up to 6% matching contribution Up to 20 Nomad Working Days per annum Personal Development budget Electric Car Scheme Flexible & Hybrid Working: We said you'll get freedom to work in a way that is best for you, and that extends to being in the office - or not. Work better from home? No worries. Prefer the office? Come on down. We have 2 mandatory Townhall days; Spring and Autumn, where the whole business gets together. When you visit the office you won't just find rows and rows of desks. No, you'll find our colleagues meeting on the walking pads, having planning sessions over a game of tennis table or grabbing a bean bag in our "Quality" collaborative space - that's right we live our values so much, we named our meeting spaces after them. You can also shape work around your life at Airbox Systems; most colleagues work our core hours of 9am-5pm with others flexibly between 7am-7pm. Whether you're fitting in a spin class or the school run, you'll have the flexibility for whatever matters most. All we ask in return is that you produce great work, but when you're working with passionate people, that part comes naturally. Connect with us: Interested in the role, or Airbox in general, but you don't meet 100% of the requirements? We'd love to hear from you! We encourage you to connect with us here; we'd be excited to see if your unique skill set and experience could be a match for future roles.
EV Specialist Coach (Accelerate the Switch) Stellantis Calex UK Permanent/Full Time
Calex Uk Coventry, Warwickshire
About Us Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. To learn more about Calex, please visit our website at . We are currently seeking to recruit an EV Specialist Coach to join the team at the Stellantis Performance Academy in Coventry. The successful candidate will help retail teams across the UK grow EV confidence and capability by delivering practical, high-impact coaching and training that improves real customer conversations and drives adoption. ATS is not "product training". It is behavioural, commercial and customer-focused. We help people move from uncertainty to confidence. EV demand is growing, but many customers still hesitate. Retailers need people who can handle EV conversations naturally, answer real objections, and guide customers through charging and ownership with confidence - ATS exists to bridge that gap. You will work directly with retailers and internal stakeholders, delivering both in-dealer interventions and attended experiences at the Academy and major events. Your impact will be visible quickly, because you are working on the front line of adoption. Key Responsibilities Deliver retailer interventions that actually land Run short, sharp sessions in retailer sites (typically around 90 minutes) Tailor your approach in the room while staying aligned to the ATS model Build confidence on the showroom floor, not just knowledge in a classroom Handle challenging questions calmly, and model great customer language Coach retail teams in real situations Support advisors and managers to shift from specs and range anxiety to customer use and reassurance Encourage consistent handling of common EV objections (range, charging time, battery, costs, infrastructure) Help teams embed better habits in follow-up and enquiry handling Turn 'EV fear' into 'EV fluency' through practice, not theory Support high visibility attended events and brand activations Deliver and support EV immersion experiences at the Academy Represent ATS at key national events (for example the National Business Meeting and Product launches) Support volunteer ambassadors with the confidence and behaviours they need to speak to customers Operate professionally in public facing environments with senior stakeholders present Build relationships and influence Build credibility quickly with retailer leadership and front line teams Work with Zone Managers, brand teams and internal colleagues to unlock engagement Maintain a professional and consistent ATS "voice" across all activity Keep the team aligned, calm and focused even when things get busy Work as part of a tight, high trust team Follow simple internal processes and keep information flowing Contribute to continuous improvement of sessions and assets Provide structured feedback into content development when needed Help ATS stay consistent across regions and across people Within your first few months you will: Deliver retailer sessions confidently and consistently Build trust with retailer teams and internal partners Be self sufficient with planning and travel Help protect a consistent ATS message across the UK Create visible EV confidence in the retailers you support About You Essential Strong facilitation and room presence, you can hold attention and lead confidently Experience working with customers or front line teams (retail, automotive, hospitality, sales, service, training, coaching) Comfortable handling objections and challenging questions without getting defensive Strong communication and stakeholder management skills High personal organisation, you plan well and do not need chasing Full UK driving licence and willingness to travel regularly Desirable Automotive retail experience (sales or aftersales) EV knowledge and genuine interest in the market and customer barriers Coaching or behavioural change experience Experience delivering training in multiple formats (in person, small group, event support) Confidence using systems (LMS, tracking, basic reporting) The kind of person who will thrive You are calm under pressure and do not add drama You enjoy being out with people, not sitting behind a desk You can work independently, but you also work well in a team You care about getting the message consistent, not 'doing it your way' You have the judgement to know when to flex and when to stick to the model You want to be part of something that is still evolving and improving Our Calex Core Values Caring & Supportive Open & Honest Welcoming & Inclusive Collaborative & Inspiring Enjoyable & Rewarding Flexible & Adaptable Accountable & Reliable Healthy & Sustainable To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role. Salary & Benefits: Circa £45,000 dependant on experience, Company Car (BIK), 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract: Permanent / Full Time Working Hours: Monday to Friday / 40 hours per week Place of Work: Your role is field based and will require regular travel to Stellantis retailers. You may also be required to attend the Stellantis Performance Academy in Coventry for training events, as necessary. Due to the nature of your duties, occasional overnight stays may also be required. Pre employment Checks: Calex will undertake the relevant/standard employment checks with all successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment: The successful candidate will be employed by Calex UK (). Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Jan 21, 2026
Full time
About Us Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. To learn more about Calex, please visit our website at . We are currently seeking to recruit an EV Specialist Coach to join the team at the Stellantis Performance Academy in Coventry. The successful candidate will help retail teams across the UK grow EV confidence and capability by delivering practical, high-impact coaching and training that improves real customer conversations and drives adoption. ATS is not "product training". It is behavioural, commercial and customer-focused. We help people move from uncertainty to confidence. EV demand is growing, but many customers still hesitate. Retailers need people who can handle EV conversations naturally, answer real objections, and guide customers through charging and ownership with confidence - ATS exists to bridge that gap. You will work directly with retailers and internal stakeholders, delivering both in-dealer interventions and attended experiences at the Academy and major events. Your impact will be visible quickly, because you are working on the front line of adoption. Key Responsibilities Deliver retailer interventions that actually land Run short, sharp sessions in retailer sites (typically around 90 minutes) Tailor your approach in the room while staying aligned to the ATS model Build confidence on the showroom floor, not just knowledge in a classroom Handle challenging questions calmly, and model great customer language Coach retail teams in real situations Support advisors and managers to shift from specs and range anxiety to customer use and reassurance Encourage consistent handling of common EV objections (range, charging time, battery, costs, infrastructure) Help teams embed better habits in follow-up and enquiry handling Turn 'EV fear' into 'EV fluency' through practice, not theory Support high visibility attended events and brand activations Deliver and support EV immersion experiences at the Academy Represent ATS at key national events (for example the National Business Meeting and Product launches) Support volunteer ambassadors with the confidence and behaviours they need to speak to customers Operate professionally in public facing environments with senior stakeholders present Build relationships and influence Build credibility quickly with retailer leadership and front line teams Work with Zone Managers, brand teams and internal colleagues to unlock engagement Maintain a professional and consistent ATS "voice" across all activity Keep the team aligned, calm and focused even when things get busy Work as part of a tight, high trust team Follow simple internal processes and keep information flowing Contribute to continuous improvement of sessions and assets Provide structured feedback into content development when needed Help ATS stay consistent across regions and across people Within your first few months you will: Deliver retailer sessions confidently and consistently Build trust with retailer teams and internal partners Be self sufficient with planning and travel Help protect a consistent ATS message across the UK Create visible EV confidence in the retailers you support About You Essential Strong facilitation and room presence, you can hold attention and lead confidently Experience working with customers or front line teams (retail, automotive, hospitality, sales, service, training, coaching) Comfortable handling objections and challenging questions without getting defensive Strong communication and stakeholder management skills High personal organisation, you plan well and do not need chasing Full UK driving licence and willingness to travel regularly Desirable Automotive retail experience (sales or aftersales) EV knowledge and genuine interest in the market and customer barriers Coaching or behavioural change experience Experience delivering training in multiple formats (in person, small group, event support) Confidence using systems (LMS, tracking, basic reporting) The kind of person who will thrive You are calm under pressure and do not add drama You enjoy being out with people, not sitting behind a desk You can work independently, but you also work well in a team You care about getting the message consistent, not 'doing it your way' You have the judgement to know when to flex and when to stick to the model You want to be part of something that is still evolving and improving Our Calex Core Values Caring & Supportive Open & Honest Welcoming & Inclusive Collaborative & Inspiring Enjoyable & Rewarding Flexible & Adaptable Accountable & Reliable Healthy & Sustainable To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role. Salary & Benefits: Circa £45,000 dependant on experience, Company Car (BIK), 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract: Permanent / Full Time Working Hours: Monday to Friday / 40 hours per week Place of Work: Your role is field based and will require regular travel to Stellantis retailers. You may also be required to attend the Stellantis Performance Academy in Coventry for training events, as necessary. Due to the nature of your duties, occasional overnight stays may also be required. Pre employment Checks: Calex will undertake the relevant/standard employment checks with all successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment: The successful candidate will be employed by Calex UK (). Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
IT Systems Administrator
Story Terrace Inc. Hackney, London
About Us At Plentific, we're redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting edge technology and data driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimise maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role Plentific is looking for an IT System Administrator who will help to keep the company running. In this role, you'll play an important part in helping to keep our employees from around the world productive. You will gain experience solving a range of problems across a broad technical ecosystem. You will help Plentific operations evolve at scale and with business needs. You'll provide front line user support for internal tools and technologies. Beyond the day to day, you will contribute to various initiatives, including continuously improving our offerings and adapting with business needs. This includes updating our tools and technologies, process improvements, and documentation efforts that help support our staff. To be successful in this position, you will need a hunger to learn and be proactive and involved with making IT the best it can be for our employees. Responsibilities Ownership of all tools and services, including vendors that currently fall under the team's control. This includes ensuring our hardware and software inventory are kept up to date Respond to inquiries and assist in troubleshooting and resolving issues Support with Internal AI workflows/ integrations Support use of business operational systems including Apple, Google Suite, Slack, Zoom, Okta, Jira, Confluence (Atlassian) Manage our Mac, Windows and Linux endpoints through MDM solutions globally Proactively identify and address technical issues across the company Own the IT on boarding and training curriculum Design, update, and maintain IT documentation Build and maintain System architecture diagrams. You may be required to work in a rota, which may include non standard work hours. Requirements 3+ years of experience in a fast paced, cutting edge IT environment as an administrator or helpdesk agent Experience working with Google Workspace, Okta, MDM software and Atlassian (Confluence and Jira Software) Ability to independently manage and prioritise workload Empathetic and relational attitude with strong focus on customer service Outstanding interpersonal and communication skills Mastery in managing systems or helpdesk teams or equivalent Experience deploying SAML and SCIM in a diverse set of SaaS applications Experience handling onsite AV systems Deploying on prem technology to support is a plus Experience building configuration profiles and policies Experience deploying hundreds of macOS and iOS devices at scale Extensive Project Management experience is a must Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Jan 21, 2026
Full time
About Us At Plentific, we're redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting edge technology and data driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimise maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role Plentific is looking for an IT System Administrator who will help to keep the company running. In this role, you'll play an important part in helping to keep our employees from around the world productive. You will gain experience solving a range of problems across a broad technical ecosystem. You will help Plentific operations evolve at scale and with business needs. You'll provide front line user support for internal tools and technologies. Beyond the day to day, you will contribute to various initiatives, including continuously improving our offerings and adapting with business needs. This includes updating our tools and technologies, process improvements, and documentation efforts that help support our staff. To be successful in this position, you will need a hunger to learn and be proactive and involved with making IT the best it can be for our employees. Responsibilities Ownership of all tools and services, including vendors that currently fall under the team's control. This includes ensuring our hardware and software inventory are kept up to date Respond to inquiries and assist in troubleshooting and resolving issues Support with Internal AI workflows/ integrations Support use of business operational systems including Apple, Google Suite, Slack, Zoom, Okta, Jira, Confluence (Atlassian) Manage our Mac, Windows and Linux endpoints through MDM solutions globally Proactively identify and address technical issues across the company Own the IT on boarding and training curriculum Design, update, and maintain IT documentation Build and maintain System architecture diagrams. You may be required to work in a rota, which may include non standard work hours. Requirements 3+ years of experience in a fast paced, cutting edge IT environment as an administrator or helpdesk agent Experience working with Google Workspace, Okta, MDM software and Atlassian (Confluence and Jira Software) Ability to independently manage and prioritise workload Empathetic and relational attitude with strong focus on customer service Outstanding interpersonal and communication skills Mastery in managing systems or helpdesk teams or equivalent Experience deploying SAML and SCIM in a diverse set of SaaS applications Experience handling onsite AV systems Deploying on prem technology to support is a plus Experience building configuration profiles and policies Experience deploying hundreds of macOS and iOS devices at scale Extensive Project Management experience is a must Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
CBRE Enterprise EMEA
Workplace Experience Coordinator
CBRE Enterprise EMEA
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. Job Summary: Workplace Experience Co-ordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the International Director. Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations. Develop Client relationship to grow the business across the region where opportunities arise, and co-ordinate regular reviews between customers and CBRE to enhance the client relationship. The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs. Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums. Align & commit your support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives. Be commercially responsible for the performance of the location within region. Support the development of annual budgets and proactively manage performance against budget. Implement supply chain governance to support & improve service delivery with the support of the senior FM. The Workplace Experience Coordinator will actively support the Assistant Facilities Manager in supporting the development & improvement on service efficiencies, space management and other initiatives. Key Responsibilities Contract/Vendor Management Be responsible for monitoring & management to all hard and soft service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs and operate within the CBRE Quality Health & Safety system. Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards. Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Client Service teams to deliver service level agreements Conduct Vendor review meetings on a regular / scheduled basis and keep records of these meetings. Monitor and report on vendor activities, achievements and work order closure rates as part of the routine site reporting process Management & completion of CAFM tasks both reactive & preventative. Support & manage the completion of site contract review reports to present to Operations lead. Financial Control / Administration Contribute towards & support the development of OPEX budgets for the specific locations. Systems include IFM Hub & JDE Contribute towards & support the accrual process on a monthly basis. Creation & Submission of all PO's for services on location. Working through the financial portal to Raise Purchase Orders & Invoices Approvals for goods or services as required, in compliance of business controls system Front of House / Reception Working based at reception always maintain a professional polite and considerate manner Greet internal and external clients, acknowledging them promptly. Welcome and escort guests to meeting rooms Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival Assist with separate registration desks for functions as required Maintain the necessary awareness of building facilities to advise and direct guests appropriately Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised Management of Health & Safety Management of Health & Safety for sites ensuring best practice and statutory compliance met. Ensure all mandatory training is undertaken inline with guidance provided. Ensure Contractor H & S is maintained and ensure suitable RAMS are in place. Ensure eLogbook platform & other associated systems are kept up to date Ensure Envisi (energy management platform) is kept up to date Conduct monthly QHSE self-assessment SLA checks in support of quarterly contract performance requirements Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses, and emergencies in relevant books/documentation Management Responsibilities Management and control of sub-contractors. Other Act as escalation point. In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined Person Specification Good interpersonal skills Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met Accurate and exceptional attention to detail Pro-active and enjoys working autonomously and as part of a wider team Confident, diplomatic and assertive where required Flexible approach to work Understands and appreciates discretion as necessary Team player who deals effectively with colleagues and clients Skills Required Fluent spoken and written English; Essential education and professional qualification necessary for successful job performance; Analytically-minded, financially and numerically skilled, with the ability to review and prepare complex financial reports; Proficient in common application software (Microsoft Word, Excel, and PowerPoint) with strong presentation skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Well organised and good prioritisation and planning skills Service orientated attitude combined with innovative thinking Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Jan 20, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. Job Summary: Workplace Experience Co-ordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the International Director. Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations. Develop Client relationship to grow the business across the region where opportunities arise, and co-ordinate regular reviews between customers and CBRE to enhance the client relationship. The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs. Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums. Align & commit your support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives. Be commercially responsible for the performance of the location within region. Support the development of annual budgets and proactively manage performance against budget. Implement supply chain governance to support & improve service delivery with the support of the senior FM. The Workplace Experience Coordinator will actively support the Assistant Facilities Manager in supporting the development & improvement on service efficiencies, space management and other initiatives. Key Responsibilities Contract/Vendor Management Be responsible for monitoring & management to all hard and soft service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs and operate within the CBRE Quality Health & Safety system. Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards. Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Client Service teams to deliver service level agreements Conduct Vendor review meetings on a regular / scheduled basis and keep records of these meetings. Monitor and report on vendor activities, achievements and work order closure rates as part of the routine site reporting process Management & completion of CAFM tasks both reactive & preventative. Support & manage the completion of site contract review reports to present to Operations lead. Financial Control / Administration Contribute towards & support the development of OPEX budgets for the specific locations. Systems include IFM Hub & JDE Contribute towards & support the accrual process on a monthly basis. Creation & Submission of all PO's for services on location. Working through the financial portal to Raise Purchase Orders & Invoices Approvals for goods or services as required, in compliance of business controls system Front of House / Reception Working based at reception always maintain a professional polite and considerate manner Greet internal and external clients, acknowledging them promptly. Welcome and escort guests to meeting rooms Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival Assist with separate registration desks for functions as required Maintain the necessary awareness of building facilities to advise and direct guests appropriately Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised Management of Health & Safety Management of Health & Safety for sites ensuring best practice and statutory compliance met. Ensure all mandatory training is undertaken inline with guidance provided. Ensure Contractor H & S is maintained and ensure suitable RAMS are in place. Ensure eLogbook platform & other associated systems are kept up to date Ensure Envisi (energy management platform) is kept up to date Conduct monthly QHSE self-assessment SLA checks in support of quarterly contract performance requirements Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses, and emergencies in relevant books/documentation Management Responsibilities Management and control of sub-contractors. Other Act as escalation point. In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined Person Specification Good interpersonal skills Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met Accurate and exceptional attention to detail Pro-active and enjoys working autonomously and as part of a wider team Confident, diplomatic and assertive where required Flexible approach to work Understands and appreciates discretion as necessary Team player who deals effectively with colleagues and clients Skills Required Fluent spoken and written English; Essential education and professional qualification necessary for successful job performance; Analytically-minded, financially and numerically skilled, with the ability to review and prepare complex financial reports; Proficient in common application software (Microsoft Word, Excel, and PowerPoint) with strong presentation skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Well organised and good prioritisation and planning skills Service orientated attitude combined with innovative thinking Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Nationwide Platforms
Hire Desk Controller (Fixed Term Contract - 6-12 months)
Nationwide Platforms Warrington, Cheshire
We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our Birchwood office. Reporting to the Customer Service Manager you will be responsible for actively contributing to the region's performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built an click apply for full job details
Jan 20, 2026
Contractor
We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our Birchwood office. Reporting to the Customer Service Manager you will be responsible for actively contributing to the region's performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built an click apply for full job details
IED, Electronic Trading Quant Coverage - Vice President (London)
PowerToFly Hackney, London
Role Overview The position is within the MSET (Morgan Stanley Electronic Trading) Coverage team on the desk covering quantitative accounts. The role is client facing and the successful candidate would directly manage relationships with traders, portfolio managers, COOs and key decision makers with these clients. Division Overview The Institutional Equity Division (IED) is a global leader in the origination, distribution and trading of equity, equity linked and equity derivative securities. The Firm's equity Sales & Trading operations provide liquidity, distribute content, and create product solutions to help our clients generate alpha. The Equity Financing Products department acts as a strategic partner to more than 800 top hedge fund managers: executing and clearing trades across asset classes, time zones, and currencies; providing financing and expertise to help manage risk and benefit from technology; and consults to help launch new funds and connect them with potential investors. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. What will you be doing? Execution consultancy: providing advice on Market structure, MSET products and execution strategies, review existing client execution performance. Training clients on execution platforms and how best to use them. Providing execution coverage to clients trading European equity markets - managing trading related issues and risk, responding to questions clients have on EU markets and market structure. Relationship management & sales: maintaining high quality relationships with key personnel and update clients with new MSET products that are applicable to their business. What we're looking for: A background in financial markets is essential, preferably in electronic trading. Understanding of quantitative strategies as well as an understanding of systematic/algorithmic trading technologies. Bachelor's degree or equivalent in a relevant subject i.e. mathematics, economics or science based disciplines. Strong client facing communication skills and an ability to disseminate complex information clearly in a timely manner. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Equal opportunity statement Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Jan 20, 2026
Full time
Role Overview The position is within the MSET (Morgan Stanley Electronic Trading) Coverage team on the desk covering quantitative accounts. The role is client facing and the successful candidate would directly manage relationships with traders, portfolio managers, COOs and key decision makers with these clients. Division Overview The Institutional Equity Division (IED) is a global leader in the origination, distribution and trading of equity, equity linked and equity derivative securities. The Firm's equity Sales & Trading operations provide liquidity, distribute content, and create product solutions to help our clients generate alpha. The Equity Financing Products department acts as a strategic partner to more than 800 top hedge fund managers: executing and clearing trades across asset classes, time zones, and currencies; providing financing and expertise to help manage risk and benefit from technology; and consults to help launch new funds and connect them with potential investors. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. What will you be doing? Execution consultancy: providing advice on Market structure, MSET products and execution strategies, review existing client execution performance. Training clients on execution platforms and how best to use them. Providing execution coverage to clients trading European equity markets - managing trading related issues and risk, responding to questions clients have on EU markets and market structure. Relationship management & sales: maintaining high quality relationships with key personnel and update clients with new MSET products that are applicable to their business. What we're looking for: A background in financial markets is essential, preferably in electronic trading. Understanding of quantitative strategies as well as an understanding of systematic/algorithmic trading technologies. Bachelor's degree or equivalent in a relevant subject i.e. mathematics, economics or science based disciplines. Strong client facing communication skills and an ability to disseminate complex information clearly in a timely manner. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Equal opportunity statement Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Eileen Richards Recruitment
Customer Service Administrator
Eileen Richards Recruitment Braunstone, Leicestershire
Customer Service Administrator Braunstone , Leicestershire 26,000 Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector? The Company: We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Customer Service Administrator. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered. Role & Responsibilities of the Customer Service Administrator: Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently. Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales. Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures. Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams. Maintain accurate records using CAFM/help-desk systems and produce reports as required. Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong attention to detail. Work collaboratively with internal teams to resolve customer or contractor-related issues. About You as the Customer Service Administrator: Previous experience in a help-desk, customer service, or administrative role, ideally within a facilities or B2B environment. Proven ability to deliver excellent customer service and handle a variety of customer and contractor enquiries confidently. Comfortable dealing with B2B calls, suppliers, and third-party contractors. Quick to learn new systems and able to navigate multiple platforms simultaneously. Strong organisational skills with the ability to prioritise and manage several ongoing tasks. Confident communicator with excellent verbal and written skills. Proficient in Microsoft Office applications; experience with CAFM/help-desk software is an advantage. Must be able to commute to the office in Braunstone, Leicestershire as this is a fully office based role. Whilst the role is Monday-Friday 9am-5pm, there is an emergency out of hours phone line which you will be responsible for 1 week of the month on a rotational shift pattern. This role would be suitable for: customer service, call centre, helpdesk, contracts administrator, office manager etc. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.
Jan 20, 2026
Full time
Customer Service Administrator Braunstone , Leicestershire 26,000 Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector? The Company: We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Customer Service Administrator. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered. Role & Responsibilities of the Customer Service Administrator: Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently. Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales. Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures. Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams. Maintain accurate records using CAFM/help-desk systems and produce reports as required. Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong attention to detail. Work collaboratively with internal teams to resolve customer or contractor-related issues. About You as the Customer Service Administrator: Previous experience in a help-desk, customer service, or administrative role, ideally within a facilities or B2B environment. Proven ability to deliver excellent customer service and handle a variety of customer and contractor enquiries confidently. Comfortable dealing with B2B calls, suppliers, and third-party contractors. Quick to learn new systems and able to navigate multiple platforms simultaneously. Strong organisational skills with the ability to prioritise and manage several ongoing tasks. Confident communicator with excellent verbal and written skills. Proficient in Microsoft Office applications; experience with CAFM/help-desk software is an advantage. Must be able to commute to the office in Braunstone, Leicestershire as this is a fully office based role. Whilst the role is Monday-Friday 9am-5pm, there is an emergency out of hours phone line which you will be responsible for 1 week of the month on a rotational shift pattern. This role would be suitable for: customer service, call centre, helpdesk, contracts administrator, office manager etc. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

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