The SAP BTP Developer is responsible for the design, development and support of cloud-based integrations, extensions and applications on SAP Business Technology Platform (BTP). This role plays a key part in Shoosmiths' SAP modernisation journey which starts with a move to SAP Rise and Integration Suite. This role will look to use the clean core extensibility capabilities from SAP, to reduce customisation of the SAP environment. The Firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. Shoosmiths is also on a pathway to net zero across the value chain by 2040. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. Shoosmiths strategy is to transform Shoosmiths from being a really good firm with a really solid reputation, into anexcellentfirm with a reputation forexcellence. So that by 2030, we willexcelin our chosen markets. At the heart of our new strategy isfocus.Intense focus on what we do well.And a bold commitment to doing it even better. The Team The IS team at Shoosmiths plays a pivotal role in enabling the firm's digital transformation and operational excellence. With a team of 76 professionals, the department is structured into two core functions: Technical and Applications. The Technical team covers Service Desk, 3rd Line Support, Business Systems Training, Compliance, Networks, and Security, while the Applications team manages platforms such as SAP, iManage and other core legal systems. The team is committed to collaboration, innovation, and continuous improvement, with a strong focus on wellbeing, development opportunities, and delivering secure, scalable, and user-centric solutions that support the firm's strategic goals Main Responsibilities Analyse business requirements, functional specifications and technical designs to produce robust BTP based solutions. Design, build and maintain integrations using SAP Integration Suite (CPI), including REST, SOAP, SFTP, JDBC and event driven patterns. Develop side by side extensions and applications on SAP BTP using CAP/RAP, Node.js, Java and SAP Business Application Studio. Build and extend SAP Fiori/UI5 applications, improving user experience while adhering to clean core principles. Configure and manage secure connectivity using Cloud Connector, destinations, certificates and OAuth based authentication. Work closely with functional consultants to support SAP processes such as Finance, HR and core master data. Support integration migration activities from legacy platforms to SAP BTP. Produce high quality technical documentation, including design specifications, mappings and operational runbooks. Conduct code reviews, unit testing and debugging to ensure solutions are scalable, secure and maintainable. Support testing, deployment and post go live activities. Qualifications Work with project managers to estimate effort, plan development work and deliver solutions within agreed timelines. Strong experience developing on SAP Business Technology Platform (BTP). Hands on experience with SAP Integration Suite (CPI) and enterprise integration patterns. Experience building cloud applications or extensions using CAP and/or RAP. Understanding of clean core principles and side by side extensibility. Experience integrating SAP S/4HANA with internal and third party systems. Knowledge of secure connectivity, authentication and authorisation in SAP BTP. Strong problem solving skills with the ability to translate business needs into technical solutions. Ability to work collaboratively within multi disciplinary teams. Background in ABAP development and SAP extensibility. Experience with SAP Event Mesh or event driven architectures. Exposure to SAP Build Process Automation or workflow tooling. Familiarity with SAP Analytics Cloud or Datasphere. Experience working in regulated or professional services environments. Equal opportunities Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
Apr 14, 2026
Full time
The SAP BTP Developer is responsible for the design, development and support of cloud-based integrations, extensions and applications on SAP Business Technology Platform (BTP). This role plays a key part in Shoosmiths' SAP modernisation journey which starts with a move to SAP Rise and Integration Suite. This role will look to use the clean core extensibility capabilities from SAP, to reduce customisation of the SAP environment. The Firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. Shoosmiths is also on a pathway to net zero across the value chain by 2040. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. Shoosmiths strategy is to transform Shoosmiths from being a really good firm with a really solid reputation, into anexcellentfirm with a reputation forexcellence. So that by 2030, we willexcelin our chosen markets. At the heart of our new strategy isfocus.Intense focus on what we do well.And a bold commitment to doing it even better. The Team The IS team at Shoosmiths plays a pivotal role in enabling the firm's digital transformation and operational excellence. With a team of 76 professionals, the department is structured into two core functions: Technical and Applications. The Technical team covers Service Desk, 3rd Line Support, Business Systems Training, Compliance, Networks, and Security, while the Applications team manages platforms such as SAP, iManage and other core legal systems. The team is committed to collaboration, innovation, and continuous improvement, with a strong focus on wellbeing, development opportunities, and delivering secure, scalable, and user-centric solutions that support the firm's strategic goals Main Responsibilities Analyse business requirements, functional specifications and technical designs to produce robust BTP based solutions. Design, build and maintain integrations using SAP Integration Suite (CPI), including REST, SOAP, SFTP, JDBC and event driven patterns. Develop side by side extensions and applications on SAP BTP using CAP/RAP, Node.js, Java and SAP Business Application Studio. Build and extend SAP Fiori/UI5 applications, improving user experience while adhering to clean core principles. Configure and manage secure connectivity using Cloud Connector, destinations, certificates and OAuth based authentication. Work closely with functional consultants to support SAP processes such as Finance, HR and core master data. Support integration migration activities from legacy platforms to SAP BTP. Produce high quality technical documentation, including design specifications, mappings and operational runbooks. Conduct code reviews, unit testing and debugging to ensure solutions are scalable, secure and maintainable. Support testing, deployment and post go live activities. Qualifications Work with project managers to estimate effort, plan development work and deliver solutions within agreed timelines. Strong experience developing on SAP Business Technology Platform (BTP). Hands on experience with SAP Integration Suite (CPI) and enterprise integration patterns. Experience building cloud applications or extensions using CAP and/or RAP. Understanding of clean core principles and side by side extensibility. Experience integrating SAP S/4HANA with internal and third party systems. Knowledge of secure connectivity, authentication and authorisation in SAP BTP. Strong problem solving skills with the ability to translate business needs into technical solutions. Ability to work collaboratively within multi disciplinary teams. Background in ABAP development and SAP extensibility. Experience with SAP Event Mesh or event driven architectures. Exposure to SAP Build Process Automation or workflow tooling. Familiarity with SAP Analytics Cloud or Datasphere. Experience working in regulated or professional services environments. Equal opportunities Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
Reed have partnered with an established specialist equipment manufacturer based in the Southwest . They are seeking a hands-on, driven Area Sales Manager to cover the southern half of the UK (Midlands southwards) and take ownership of a territory with huge growth potential. This role is perfect for someone who thrives on being out on site, running demos, and winning new business. The Role This is a demo-led and site-focused sales position where you'll be showcasing high-value technical inspection systems, including: Inspection equipment Fully fitted inspection vans (typically £100k-£150k+) A range of specialist inspection and survey systems You'll regularly visit contractors and infrastructure businesses, running demonstrations in real-world working environments. Key responsibilities include: Delivering on-site demonstrations of technical inspection equipment Generating and converting new business opportunities Building strong relationships with drainage contractors, utilities, civil engineering firms, and infrastructure companies Managing a full end-to-end sales cycle Attending industry events and trade exhibitions Developing a strong, sustainable pipeline of capital equipment sales Occasional travel to the company's Head Office in Somerset for meetings, product training, and team collaboration This is a field-based role, and the vast majority of your time will be spent out on-site seeing customers and doing product demos, not behind a desk. What We're Looking For A proactive, self-motivated salesperson who enjoys practical, hands-on environments and can confidently demonstrate technical equipment. You should be: A new business hunter, not an account manager Comfortable in boots, hi-vis, and operational environments Confident delivering live demonstrations directly to contractors and engineers Able to generate your own opportunities and manage a large territory Skilled at converting demos into capital equipment orders Organised, driven, and able to work autonomously Relevant backgrounds may include: Drainage / utilities / civils Technical or capital equipment sales Industrial equipment / engineering / field services Package & Benefits Competitive base salary Company van (also for personal use) Laptop & mobile 2% commission on sales 24 days annual leave + bank holidays Christmas shutdown period Ongoing training & development Chance to own and grow a major UK territory
Apr 14, 2026
Full time
Reed have partnered with an established specialist equipment manufacturer based in the Southwest . They are seeking a hands-on, driven Area Sales Manager to cover the southern half of the UK (Midlands southwards) and take ownership of a territory with huge growth potential. This role is perfect for someone who thrives on being out on site, running demos, and winning new business. The Role This is a demo-led and site-focused sales position where you'll be showcasing high-value technical inspection systems, including: Inspection equipment Fully fitted inspection vans (typically £100k-£150k+) A range of specialist inspection and survey systems You'll regularly visit contractors and infrastructure businesses, running demonstrations in real-world working environments. Key responsibilities include: Delivering on-site demonstrations of technical inspection equipment Generating and converting new business opportunities Building strong relationships with drainage contractors, utilities, civil engineering firms, and infrastructure companies Managing a full end-to-end sales cycle Attending industry events and trade exhibitions Developing a strong, sustainable pipeline of capital equipment sales Occasional travel to the company's Head Office in Somerset for meetings, product training, and team collaboration This is a field-based role, and the vast majority of your time will be spent out on-site seeing customers and doing product demos, not behind a desk. What We're Looking For A proactive, self-motivated salesperson who enjoys practical, hands-on environments and can confidently demonstrate technical equipment. You should be: A new business hunter, not an account manager Comfortable in boots, hi-vis, and operational environments Confident delivering live demonstrations directly to contractors and engineers Able to generate your own opportunities and manage a large territory Skilled at converting demos into capital equipment orders Organised, driven, and able to work autonomously Relevant backgrounds may include: Drainage / utilities / civils Technical or capital equipment sales Industrial equipment / engineering / field services Package & Benefits Competitive base salary Company van (also for personal use) Laptop & mobile 2% commission on sales 24 days annual leave + bank holidays Christmas shutdown period Ongoing training & development Chance to own and grow a major UK territory
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
Apr 14, 2026
Full time
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
ICES: Data, Discovery, Better Health
Dartford, Kent
Job Title: Mobilisation Manager Location: Office based / client site / some hybrid working Job Purpose The Mobilisation Manager is responsible for the successful planning, coordination, and delivery of new contract mobilisations both residential and mobile services. This includes ensuring all operational, commercial, financial, Health and Safety, compliance, and resource requirements are in place for a smooth transition from contract award to handover to the operational delivery team. Key Responsibilities Mobilisation Planning & Delivery In depth understanding of key contract elements. Lead end-to-end mobilisation of new maintenance contracts across Healthcare, Commercial and Education sector portfolios Develop and manage detailed mobilisation plans using Monday system Ensure all milestones are delivered on time, within budget, and to agreed standards Coordinate contract handovers from bid/tender teams to operational delivery teams Working with Engineering Manager to drive efficiencies across existing portfolio Updating asset and PPM schedule's on contract renewals Stakeholder Management Act as the primary point of contact for clients during mobilisation phase Build strong working relationships with clients, subcontractors, and internal teams Chair mobilisation meetings and provide regular progress updates both internally and client facing Operational Setup Establish site operations, including staffing structures, rotas, and onboarding of engineers Ensure supply chain partners and subcontractors are procured and onboarded Oversee asset verification, surveys, and condition reports where required Compliance & Governance Ensure all statutory and regulatory requirements are met (e.g. H&S, compliance documentation, risk assessments, method statements) Implement company policies and procedures across new contracts Ensure MRI system is set up with efficient asset grouping to enable efficient operational delivery Commercial & Financial Control Work with commercial teams to track mobilisation budgets and costs Identify risks, variations, and opportunities during mobilisation Support accurate forecasting and reporting Working with finance department to determine and implement best financial contract setup for each contract Systems & Processes Oversee setup of CAFM/helpdesk systems and reporting structures Ensure asset data, PPM schedules, and SLAs/KPIs are correctly configured Drive process standardisation and continuous improvement People Management Support recruitment, onboarding, and training of operational teams Ensure staff are competent, inducted, and compliant with company standards Promote a strong health & safety culture Key Skills & Experience Proven experience in mobilisation, project management and contract setup within building maintenance / facilities management Strong knowledge of UK compliance requirements (e.g. Health & Safety, statutory maintenance) Experience working with CAFM systems (e.g. MRI, Maximo, Planon, Planet) Excellent organisational and project management skills Strong stakeholder and client management abilities Commercial awareness and budget management experience Ability to manage multiple projects simultaneously Qualifications Relevant Engineering of Building service qualification/ experience Project management qualification (e.g. PRINCE2, APM) - desirable IOSH / NEBOSH Health & Safety qualification - desirable Key Performance Indicators (KPIs) Successful on-time delivery of mobilisations Client satisfaction during onboarding phase Budget adherence Compliance readiness at go-live Smooth transition to operational teams with minimal disruption Additional Requirements Full UK driving licence Willingness to travel to sites IN southern UK Flexibility to meet project deadlines
Apr 14, 2026
Full time
Job Title: Mobilisation Manager Location: Office based / client site / some hybrid working Job Purpose The Mobilisation Manager is responsible for the successful planning, coordination, and delivery of new contract mobilisations both residential and mobile services. This includes ensuring all operational, commercial, financial, Health and Safety, compliance, and resource requirements are in place for a smooth transition from contract award to handover to the operational delivery team. Key Responsibilities Mobilisation Planning & Delivery In depth understanding of key contract elements. Lead end-to-end mobilisation of new maintenance contracts across Healthcare, Commercial and Education sector portfolios Develop and manage detailed mobilisation plans using Monday system Ensure all milestones are delivered on time, within budget, and to agreed standards Coordinate contract handovers from bid/tender teams to operational delivery teams Working with Engineering Manager to drive efficiencies across existing portfolio Updating asset and PPM schedule's on contract renewals Stakeholder Management Act as the primary point of contact for clients during mobilisation phase Build strong working relationships with clients, subcontractors, and internal teams Chair mobilisation meetings and provide regular progress updates both internally and client facing Operational Setup Establish site operations, including staffing structures, rotas, and onboarding of engineers Ensure supply chain partners and subcontractors are procured and onboarded Oversee asset verification, surveys, and condition reports where required Compliance & Governance Ensure all statutory and regulatory requirements are met (e.g. H&S, compliance documentation, risk assessments, method statements) Implement company policies and procedures across new contracts Ensure MRI system is set up with efficient asset grouping to enable efficient operational delivery Commercial & Financial Control Work with commercial teams to track mobilisation budgets and costs Identify risks, variations, and opportunities during mobilisation Support accurate forecasting and reporting Working with finance department to determine and implement best financial contract setup for each contract Systems & Processes Oversee setup of CAFM/helpdesk systems and reporting structures Ensure asset data, PPM schedules, and SLAs/KPIs are correctly configured Drive process standardisation and continuous improvement People Management Support recruitment, onboarding, and training of operational teams Ensure staff are competent, inducted, and compliant with company standards Promote a strong health & safety culture Key Skills & Experience Proven experience in mobilisation, project management and contract setup within building maintenance / facilities management Strong knowledge of UK compliance requirements (e.g. Health & Safety, statutory maintenance) Experience working with CAFM systems (e.g. MRI, Maximo, Planon, Planet) Excellent organisational and project management skills Strong stakeholder and client management abilities Commercial awareness and budget management experience Ability to manage multiple projects simultaneously Qualifications Relevant Engineering of Building service qualification/ experience Project management qualification (e.g. PRINCE2, APM) - desirable IOSH / NEBOSH Health & Safety qualification - desirable Key Performance Indicators (KPIs) Successful on-time delivery of mobilisations Client satisfaction during onboarding phase Budget adherence Compliance readiness at go-live Smooth transition to operational teams with minimal disruption Additional Requirements Full UK driving licence Willingness to travel to sites IN southern UK Flexibility to meet project deadlines
Corporate Resources and Business Improvement The Resources and Business Improvement directorateis led by Dianne Tranmer. It is responsible for:People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The role of the Facility Management Unit is to ensure that the GLA's headquarters at City Hall, the GLA demised space at Union Street and the national heritage assets of Trafalgar Square and Parliament Square Gardens are managed effectively, meet the needs of those using them and comply with statutory requirements, providing a suitable and safe environment for everyone. The responsibility for managing the squares is set out in the Greater London Authority Act 1999 and covers the care, control, management and prevention of abuses. The Unit is split into 3 teams covering hard services (engineering, maintenance and infrastructure), support services (including security and accommodation) and amenities and events (including cleansing, porterage, catering and hospitality). Managing and delivering projects ranging from building works, refurbishments, events through to office moves are common across all 3 workstreams. About the role To lead and manage the front-line team of Facilities Assistants providing a high quality, welcoming and inclusive customer experience at the Authority's offices at City Hall and Union Street and the iconic listed sites at Trafalgar Square and Parliament Square Gardens ensuring that the environments are safe and well presented to both staff and visitors. What your day will look like A high quality customer experience is provided to both staff and visitors and the Authority's sites are presented to a high standard. Ensuring the Facilities Assistants are deployed in accordance with operational requirements and the reception, helpdesk and switchboard are adequately staffed at the right times. Best use is made of the information available from the Computer Aided Facilities Management System and Desk Signposting Systems and statistics are maintained on building operations and the facilities and services provided. Co-ordinate the activities of contractors and in-house FM staff ensuring that works and activities do not conflict, and facilities and services are available when they are required to support the business of the Authority Plan, organise and implement the weekly rota to ensure all operational positions are covered, resolve issues created by any unplanned absences and report the operational status and absences to the Assistant Facilities Manager - Operations and Projects. Prepare and deliver daily briefings to the Facilities Assistants and relevant contractors to ensure there is a common understanding of the day's key activities and tasks and compile and distribute to the wider FM Unit a weekly schedule covering planned weekend/out-of-hours activities such as events and maintenance. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Ofqual Qualifications and Credits Framework Level 3 in Facilities Management or other relevant qualification and/or equivalent experience of first line facilities operations management. Hold a valid first aid at work qualification, or equivalent qualification appropriate to the workplace Able to take charge of a situation and give instructions when the need arises, including dealing with front line conflict management situations. Knowledge and experience of managing front of house services and facilities operations in a corporate HQ, government or hospitality environment, including, reception, switchboard, helpdesk, maintenance, cleaning, porterage and catering. Experience of using Computer Aided Facilities Management Systems, analysing data and production of statistics and reports. Knowledge and understanding of health and safety issues and counter terrorism appropriate to the responsibilities of the job. IOSH Managing Safety qualification is desirable. The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions about the role If you wish to talk to someone about the role, the hiring managerJacqueline Samuelswould be happy to speak to you. Please contact them Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: TBC Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Please note Post holders must be willing to undergo National Security Vetting to the level of SC. This process requires the post holder to have been resident in the UK for five years. Individuals will not be expected to hold existing National Security Vetting in order to apply for the posts. The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application. Need a document on this page in an accessible format? If you use assistive technology (such as a screen reader)and needa version of a PDF or other document on this page in a more accessible format, please get in touch via ouronline form and tell us which format you need. It will also help usif you tell us which assistive technology you use. We'll consider your request and get back to you in 5 working days.
Apr 13, 2026
Full time
Corporate Resources and Business Improvement The Resources and Business Improvement directorateis led by Dianne Tranmer. It is responsible for:People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The role of the Facility Management Unit is to ensure that the GLA's headquarters at City Hall, the GLA demised space at Union Street and the national heritage assets of Trafalgar Square and Parliament Square Gardens are managed effectively, meet the needs of those using them and comply with statutory requirements, providing a suitable and safe environment for everyone. The responsibility for managing the squares is set out in the Greater London Authority Act 1999 and covers the care, control, management and prevention of abuses. The Unit is split into 3 teams covering hard services (engineering, maintenance and infrastructure), support services (including security and accommodation) and amenities and events (including cleansing, porterage, catering and hospitality). Managing and delivering projects ranging from building works, refurbishments, events through to office moves are common across all 3 workstreams. About the role To lead and manage the front-line team of Facilities Assistants providing a high quality, welcoming and inclusive customer experience at the Authority's offices at City Hall and Union Street and the iconic listed sites at Trafalgar Square and Parliament Square Gardens ensuring that the environments are safe and well presented to both staff and visitors. What your day will look like A high quality customer experience is provided to both staff and visitors and the Authority's sites are presented to a high standard. Ensuring the Facilities Assistants are deployed in accordance with operational requirements and the reception, helpdesk and switchboard are adequately staffed at the right times. Best use is made of the information available from the Computer Aided Facilities Management System and Desk Signposting Systems and statistics are maintained on building operations and the facilities and services provided. Co-ordinate the activities of contractors and in-house FM staff ensuring that works and activities do not conflict, and facilities and services are available when they are required to support the business of the Authority Plan, organise and implement the weekly rota to ensure all operational positions are covered, resolve issues created by any unplanned absences and report the operational status and absences to the Assistant Facilities Manager - Operations and Projects. Prepare and deliver daily briefings to the Facilities Assistants and relevant contractors to ensure there is a common understanding of the day's key activities and tasks and compile and distribute to the wider FM Unit a weekly schedule covering planned weekend/out-of-hours activities such as events and maintenance. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Ofqual Qualifications and Credits Framework Level 3 in Facilities Management or other relevant qualification and/or equivalent experience of first line facilities operations management. Hold a valid first aid at work qualification, or equivalent qualification appropriate to the workplace Able to take charge of a situation and give instructions when the need arises, including dealing with front line conflict management situations. Knowledge and experience of managing front of house services and facilities operations in a corporate HQ, government or hospitality environment, including, reception, switchboard, helpdesk, maintenance, cleaning, porterage and catering. Experience of using Computer Aided Facilities Management Systems, analysing data and production of statistics and reports. Knowledge and understanding of health and safety issues and counter terrorism appropriate to the responsibilities of the job. IOSH Managing Safety qualification is desirable. The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions about the role If you wish to talk to someone about the role, the hiring managerJacqueline Samuelswould be happy to speak to you. Please contact them Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: TBC Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Please note Post holders must be willing to undergo National Security Vetting to the level of SC. This process requires the post holder to have been resident in the UK for five years. Individuals will not be expected to hold existing National Security Vetting in order to apply for the posts. The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application. Need a document on this page in an accessible format? If you use assistive technology (such as a screen reader)and needa version of a PDF or other document on this page in a more accessible format, please get in touch via ouronline form and tell us which format you need. It will also help usif you tell us which assistive technology you use. We'll consider your request and get back to you in 5 working days.
Role: Deskside Team Lead Location:Site-based Reporting To:Service Delivery Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO
Apr 13, 2026
Full time
Role: Deskside Team Lead Location:Site-based Reporting To:Service Delivery Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO
EXCELLENT BENEFITS + BONUSES Are you an organised events or AV professional with hire desk, logistics or technical production experience? ThisHire Operations Manageropportunity offers the chance to take ownership of equipment hire operations within a well-established live events and production business. Opportunity to step into a key operational role within a long-established events and AV business High autonomy managing equipment hire operations and client relationships Stable company with strong client loyalty and long-term career potential Working closely with the leadership team, theHire Operations Managerwill oversee AV equipment bookings from initial enquiry through to delivery and return, ensuring efficient scheduling, accurate quoting and excellent service for a wide range of event clients. THE COMPANY This is a long-established live events and technical production business with a strong reputation for delivering conferences, corporate events and AV services across the South East. Operating with a compact and highly experienced team, the business supports a wide portfolio of corporate clients, venues and hotels, delivering everything from small daily AV hires through to larger conference productions. With decades-long relationships with venue partners and clients, the company benefits from strong repeat business and a steady flow of events throughout the year. The environment is collaborative, friendly and hands-on, offering the chance for a Hire Operations Manager to play a central role in the day-to-day running of the business. THE ROLE This position will take responsibility for managing the AV hire desk and coordinating equipment bookings, ensuring jobs run smoothly from enquiry through to return. TheHire Operations Managerwill act as the main point of contact for many clients, preparing quotes, coordinating stock availability and working closely with technicians and freelancers to ensure equipment is delivered and returned efficiently. Duties as Hire Operations Manager will include: Managing AV equipment hire enquiries and preparing accurate quotes Coordinating bookings, deliveries, collections and returns of equipment Allocating hire stock and working with technical teams to ensure availability Producing job documentation including hire contracts and delivery paperwork Acting as the main operational contact for clients during the hire process Resolving scheduling conflicts and last minute changes Supporting the wider operations team to ensure smooth delivery of events Helping maintain accurate hire records and stock tracking systems THE CANDIDATE To be considered for this Hire Operations Manager role, candidates will ideally have experience within an AV hire desk, live events, production or technical services environment. You'll be highly organised, comfortable dealing directly with clients and capable of coordinating multiple bookings and logistics simultaneously. A working understanding of AV equipment such as sound, lighting and presentation systems would be beneficial. This role would suit someone already working within hire operations or a technically minded events professional looking to move into a more operational management position. Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting. As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know. Vacancy Ref: GS17136
Apr 13, 2026
Full time
EXCELLENT BENEFITS + BONUSES Are you an organised events or AV professional with hire desk, logistics or technical production experience? ThisHire Operations Manageropportunity offers the chance to take ownership of equipment hire operations within a well-established live events and production business. Opportunity to step into a key operational role within a long-established events and AV business High autonomy managing equipment hire operations and client relationships Stable company with strong client loyalty and long-term career potential Working closely with the leadership team, theHire Operations Managerwill oversee AV equipment bookings from initial enquiry through to delivery and return, ensuring efficient scheduling, accurate quoting and excellent service for a wide range of event clients. THE COMPANY This is a long-established live events and technical production business with a strong reputation for delivering conferences, corporate events and AV services across the South East. Operating with a compact and highly experienced team, the business supports a wide portfolio of corporate clients, venues and hotels, delivering everything from small daily AV hires through to larger conference productions. With decades-long relationships with venue partners and clients, the company benefits from strong repeat business and a steady flow of events throughout the year. The environment is collaborative, friendly and hands-on, offering the chance for a Hire Operations Manager to play a central role in the day-to-day running of the business. THE ROLE This position will take responsibility for managing the AV hire desk and coordinating equipment bookings, ensuring jobs run smoothly from enquiry through to return. TheHire Operations Managerwill act as the main point of contact for many clients, preparing quotes, coordinating stock availability and working closely with technicians and freelancers to ensure equipment is delivered and returned efficiently. Duties as Hire Operations Manager will include: Managing AV equipment hire enquiries and preparing accurate quotes Coordinating bookings, deliveries, collections and returns of equipment Allocating hire stock and working with technical teams to ensure availability Producing job documentation including hire contracts and delivery paperwork Acting as the main operational contact for clients during the hire process Resolving scheduling conflicts and last minute changes Supporting the wider operations team to ensure smooth delivery of events Helping maintain accurate hire records and stock tracking systems THE CANDIDATE To be considered for this Hire Operations Manager role, candidates will ideally have experience within an AV hire desk, live events, production or technical services environment. You'll be highly organised, comfortable dealing directly with clients and capable of coordinating multiple bookings and logistics simultaneously. A working understanding of AV equipment such as sound, lighting and presentation systems would be beneficial. This role would suit someone already working within hire operations or a technically minded events professional looking to move into a more operational management position. Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting. As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know. Vacancy Ref: GS17136
Hire Controller / Operations Coordinator £30,000 - £35,000 + benefitsNewmains, North LanarkshireFull-time Permanent On-site 9am - 5pmWe are currently looking to appoint a Hire Controller / Operations Coordinator to support the day-to-day running of a busy depot in the Glasgow Region.This is a pivotal role within the team, acting as the right-hand person to the General Manager, ensuring operations run smoothly across bookings, logistics, and customer coordination/events.The RoleThis is a varied and fast-paced position combining administration, customer service, and operational coordination. You will be responsible for managing bookings, liaising with customers, and ensuring equipment is delivered and collected efficiently.Key Responsibilities - Acting as a key support to the Depot Manager across daily operations - Managing incoming enquiries, preparing quotes, and converting to bookings - Coordinating hire schedules, deliveries, and collections - Liaising with customers to understand requirements and provide solutions - Managing logistics and working closely with drivers and onsite teams - Handling account management for repeat and key clients - Maintaining accurate records across internal systems and documentationWhat We're Looking For - Experience in a hire desk, logistics, coordination, or service-based role - Strong administrative and organisational skills - Excellent communication and customer service ability - Confident managing multiple tasks in a fast-paced environment - Good IT skills (Microsoft Office and CRM systems) - A proactive, "can-do" attitude with the ability to support wider team operationsWhy Apply? - Opportunity to be a key part of a growing and dynamic business - Varied role with real responsibility and autonomy - Supportive team environment with clear progression potential - Exposure to exciting projects within the events and hire sector
Apr 13, 2026
Full time
Hire Controller / Operations Coordinator £30,000 - £35,000 + benefitsNewmains, North LanarkshireFull-time Permanent On-site 9am - 5pmWe are currently looking to appoint a Hire Controller / Operations Coordinator to support the day-to-day running of a busy depot in the Glasgow Region.This is a pivotal role within the team, acting as the right-hand person to the General Manager, ensuring operations run smoothly across bookings, logistics, and customer coordination/events.The RoleThis is a varied and fast-paced position combining administration, customer service, and operational coordination. You will be responsible for managing bookings, liaising with customers, and ensuring equipment is delivered and collected efficiently.Key Responsibilities - Acting as a key support to the Depot Manager across daily operations - Managing incoming enquiries, preparing quotes, and converting to bookings - Coordinating hire schedules, deliveries, and collections - Liaising with customers to understand requirements and provide solutions - Managing logistics and working closely with drivers and onsite teams - Handling account management for repeat and key clients - Maintaining accurate records across internal systems and documentationWhat We're Looking For - Experience in a hire desk, logistics, coordination, or service-based role - Strong administrative and organisational skills - Excellent communication and customer service ability - Confident managing multiple tasks in a fast-paced environment - Good IT skills (Microsoft Office and CRM systems) - A proactive, "can-do" attitude with the ability to support wider team operationsWhy Apply? - Opportunity to be a key part of a growing and dynamic business - Varied role with real responsibility and autonomy - Supportive team environment with clear progression potential - Exposure to exciting projects within the events and hire sector
We are the UK s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our High Wycombe store as part of our professional and friendly team of 4. We offer a salary up to £28k, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products. The role would suit a graduate looking for their first position in the retail sector, or if you have previously worked in retail sales for companies like Carphone Warehouse, Currys, B&Q or similar please apply. Ideally you will have some customer service skills and the confidence to approach customers, computer skills and a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders. Reporting to the Branch Manager, your key duties will be: Deliver excellent customer service that exceeds all customer s expectations. Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible. Dealing with customers orders and queries in a confident, efficient, and professional manner Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given) Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc. Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly. Resolving any customer issues/enquiries to a satisfactory conclusion. Keeping paperwork precise and clear so that tasks may be followed by colleagues(particularly whoever is covering for your day off). Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented. Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise Ensure all promises made to customers are realistic, achievable and are completed Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day Prepare and assist with stocktakes adhering to Company procedure Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to Assist with the training and development of all new recruits Report any Health and Safety issues to your line manager Assist customers with putting items in their vehicles Keep the warehouse clean and tidy Ensure all paperwork is completed and dealt with correctly. Take on any reasonable ad hoc duties to ensure the smooth running of The Company To be successful for the Sales and Customer Support Advisor role you will have the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems. You should have the ability to show customer service skills and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop. We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary. Please send your CV for immediate consideration.
Apr 13, 2026
Full time
We are the UK s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our High Wycombe store as part of our professional and friendly team of 4. We offer a salary up to £28k, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products. The role would suit a graduate looking for their first position in the retail sector, or if you have previously worked in retail sales for companies like Carphone Warehouse, Currys, B&Q or similar please apply. Ideally you will have some customer service skills and the confidence to approach customers, computer skills and a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders. Reporting to the Branch Manager, your key duties will be: Deliver excellent customer service that exceeds all customer s expectations. Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible. Dealing with customers orders and queries in a confident, efficient, and professional manner Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given) Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc. Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly. Resolving any customer issues/enquiries to a satisfactory conclusion. Keeping paperwork precise and clear so that tasks may be followed by colleagues(particularly whoever is covering for your day off). Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented. Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise Ensure all promises made to customers are realistic, achievable and are completed Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day Prepare and assist with stocktakes adhering to Company procedure Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to Assist with the training and development of all new recruits Report any Health and Safety issues to your line manager Assist customers with putting items in their vehicles Keep the warehouse clean and tidy Ensure all paperwork is completed and dealt with correctly. Take on any reasonable ad hoc duties to ensure the smooth running of The Company To be successful for the Sales and Customer Support Advisor role you will have the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems. You should have the ability to show customer service skills and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop. We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary. Please send your CV for immediate consideration.
Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Excellent customer service skills Keen interest in IT and Technology Degree in an IT field is desirable Full UK Driving License Remuneration: Salary of up to £27.5k-£30k PA + 20% shift bonus uplift. Taking total package to circa £33k - £36K. Excellent employment benefits package and supported learning, development and career progression. Free parking onsite. Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
Apr 13, 2026
Full time
Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Excellent customer service skills Keen interest in IT and Technology Degree in an IT field is desirable Full UK Driving License Remuneration: Salary of up to £27.5k-£30k PA + 20% shift bonus uplift. Taking total package to circa £33k - £36K. Excellent employment benefits package and supported learning, development and career progression. Free parking onsite. Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." The role of the Sound Supervisor is to perform sound duties at the highest level and provide supervision of your production crew and its systems. As part of the team, this role will significantly contribute to the effective delivery of sound & communications, that service the requirements of all Sky and some third-party channels, using the resources of Sky Sports. You will be proactive in maintaining Sky's position as an industry leader in sound production, including planning and implementing changes to our working practices. The role provides support to the managers of an exceptionally skilled and highly motivated operational team, who work together to deliver excellence. What you'll do : To provide professional audio services to Sky and third-party clients. Work with our studio team to produce a cohesive and balanced programme sound mix for the viewer. Set up and be responsible for the Studios communications systems, to facilitate the effective operation of the production environment. Work closely with Production Teams to plan audio requirements for each event. Proactively assist in the management of facilities and equipment. Reporting any technical failures through the agreed procedures and channels within Sky. Supervise our sound crew within the operational environment, providing mentorship and training where applicable. Work with our senior sound team by identifying training areas for team members, to benefit their growth and development. Adhere to the occupational health practices and general wellbeing at work by following Sky's Health & Safety policies and procedures. Reporting all issues to the H&S representative as appropriate. What you'll bring : A strong work ethic, with a positive can-do attitude. A p roven track record of delivering excellent sound supervising . An i n depth understanding of broadcast audio equipment including Riedel, RP1 and Calrec audio desks . Experience of up-to-date broadcast developments and production processes such as remote production and I.P. delivery . Highly motivated, with a dedication to continuous self-improvement. An effective communicator who can demonstrate resilience. A Teammate who will embrace innovative ideas and solutions. Flexible and proactive when faced with a challenge. Team overview : Sky Production Services Sky Production Services is the home of content creation and innovation for Sky and beyond. We provide outstanding facilities and talent for storytellers, including Studios, Post Production and other content production resources. We want to give our customers the best viewing experience, from the picture they see, the sound they hear to the entertainment, sports or news programme they choose to watch. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 13, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." The role of the Sound Supervisor is to perform sound duties at the highest level and provide supervision of your production crew and its systems. As part of the team, this role will significantly contribute to the effective delivery of sound & communications, that service the requirements of all Sky and some third-party channels, using the resources of Sky Sports. You will be proactive in maintaining Sky's position as an industry leader in sound production, including planning and implementing changes to our working practices. The role provides support to the managers of an exceptionally skilled and highly motivated operational team, who work together to deliver excellence. What you'll do : To provide professional audio services to Sky and third-party clients. Work with our studio team to produce a cohesive and balanced programme sound mix for the viewer. Set up and be responsible for the Studios communications systems, to facilitate the effective operation of the production environment. Work closely with Production Teams to plan audio requirements for each event. Proactively assist in the management of facilities and equipment. Reporting any technical failures through the agreed procedures and channels within Sky. Supervise our sound crew within the operational environment, providing mentorship and training where applicable. Work with our senior sound team by identifying training areas for team members, to benefit their growth and development. Adhere to the occupational health practices and general wellbeing at work by following Sky's Health & Safety policies and procedures. Reporting all issues to the H&S representative as appropriate. What you'll bring : A strong work ethic, with a positive can-do attitude. A p roven track record of delivering excellent sound supervising . An i n depth understanding of broadcast audio equipment including Riedel, RP1 and Calrec audio desks . Experience of up-to-date broadcast developments and production processes such as remote production and I.P. delivery . Highly motivated, with a dedication to continuous self-improvement. An effective communicator who can demonstrate resilience. A Teammate who will embrace innovative ideas and solutions. Flexible and proactive when faced with a challenge. Team overview : Sky Production Services Sky Production Services is the home of content creation and innovation for Sky and beyond. We provide outstanding facilities and talent for storytellers, including Studios, Post Production and other content production resources. We want to give our customers the best viewing experience, from the picture they see, the sound they hear to the entertainment, sports or news programme they choose to watch. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Morgan Hunt is an award winning, specialist recruitment consultancy, with more than 25 years of success as a leading market provider in a variety of industries in the public, private and not for profit sectors.We understand the benefits of flexible working, so we offer hybrid working options. We offer full autonomy and trust as we understand everyone works differently. Our management team understands how to help both experienced and new recruiters flourish, they're focused on results rather than KPI tracking. Our market leading CRM system will allow you to streamline your day. We have high growth plans; grow your individual desk and business as the company grows.Due to our vision of growth, we are currently recruiting a Experienced Senior Recruitment Consultant or Business Manager to join Morgan Hunts Cooperate Services Team in Edinburgh. This desk will involve recruiting into the Business Support Sector. Sector: Business Support Salary: £27,000-£40,000 Base (Plus Commission) depending on experience/ level. Location: Edinburgh with Hybrid working. 3 days office based. The ideal candidate Background in Administration, HR or Finance Recruitment (agency recruitment) Good research skills and the desire to be an expert in your field Desire to develop relationships and ability to create rapport with people at all levels, face to face and on the phone A great team player, willingness to go above and beyond to exceed expectations A sense of urgency, ability to work to deadlines Key role responsibilities Candidate management Takes ownership of candidate pool generation through Targeted advertising and networking through LinkedIn and other relevant professional media sources Monitoring job boards Generating referrals Administrative compliance - effectively registering candidates to build candidate database Ensures that all aspects of candidate care, both prior to and post placement, are delivered to Morgan Hunt's standards - ensuring continuity of communication Business Generation & Client Management Self-motivated to generate new business through cold sales calls Positively grows both personal and Morgan Hunt brand Prioritises business opportunities correctly Develops relationships with clients to ensure repeat business secured Consistent telephone contact Conducting effective meetings Proactively seeking service reviews Consistently meeting set deadlines Develops specialist knowledge of chosen sector Delivering end to end consultancy service, exceeding client and candidate expectations. Benefits & Perks: We care about your well-being and want you to feel motivated and appreciated. To reward you for your hard work we have lots of Benefits & Perks. Fantastic Bonus Scheme Matched Pension contribution up to 5% Hybrid working options - A mixture of Homeworking and Offices Quarterly Awards with prizes varying from a bottle of champagne to International travel Summer and Christmas Party 1 additional day awarded for each full year's service- Maximum 5 additional days. Day off on your Morgan Hunt Birthday. All employees are eligible to receive free pension and investment advice on a quarterly basis through our partner Lemonade. Up to 28 Days Annual Leave Buy Additional Annual Leave- After 1 years' service, staff can purchase up to an additional 5 days holiday. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Apr 13, 2026
Full time
Morgan Hunt is an award winning, specialist recruitment consultancy, with more than 25 years of success as a leading market provider in a variety of industries in the public, private and not for profit sectors.We understand the benefits of flexible working, so we offer hybrid working options. We offer full autonomy and trust as we understand everyone works differently. Our management team understands how to help both experienced and new recruiters flourish, they're focused on results rather than KPI tracking. Our market leading CRM system will allow you to streamline your day. We have high growth plans; grow your individual desk and business as the company grows.Due to our vision of growth, we are currently recruiting a Experienced Senior Recruitment Consultant or Business Manager to join Morgan Hunts Cooperate Services Team in Edinburgh. This desk will involve recruiting into the Business Support Sector. Sector: Business Support Salary: £27,000-£40,000 Base (Plus Commission) depending on experience/ level. Location: Edinburgh with Hybrid working. 3 days office based. The ideal candidate Background in Administration, HR or Finance Recruitment (agency recruitment) Good research skills and the desire to be an expert in your field Desire to develop relationships and ability to create rapport with people at all levels, face to face and on the phone A great team player, willingness to go above and beyond to exceed expectations A sense of urgency, ability to work to deadlines Key role responsibilities Candidate management Takes ownership of candidate pool generation through Targeted advertising and networking through LinkedIn and other relevant professional media sources Monitoring job boards Generating referrals Administrative compliance - effectively registering candidates to build candidate database Ensures that all aspects of candidate care, both prior to and post placement, are delivered to Morgan Hunt's standards - ensuring continuity of communication Business Generation & Client Management Self-motivated to generate new business through cold sales calls Positively grows both personal and Morgan Hunt brand Prioritises business opportunities correctly Develops relationships with clients to ensure repeat business secured Consistent telephone contact Conducting effective meetings Proactively seeking service reviews Consistently meeting set deadlines Develops specialist knowledge of chosen sector Delivering end to end consultancy service, exceeding client and candidate expectations. Benefits & Perks: We care about your well-being and want you to feel motivated and appreciated. To reward you for your hard work we have lots of Benefits & Perks. Fantastic Bonus Scheme Matched Pension contribution up to 5% Hybrid working options - A mixture of Homeworking and Offices Quarterly Awards with prizes varying from a bottle of champagne to International travel Summer and Christmas Party 1 additional day awarded for each full year's service- Maximum 5 additional days. Day off on your Morgan Hunt Birthday. All employees are eligible to receive free pension and investment advice on a quarterly basis through our partner Lemonade. Up to 28 Days Annual Leave Buy Additional Annual Leave- After 1 years' service, staff can purchase up to an additional 5 days holiday. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Help Desk Administrator Working Hours: Monday to Friday hours 08:00 AM - 5:00 PM and a 4:00 PM finish on Fridays! Salary: £30,800.00 per annum Location: Elephant and Castle Benefits Package: Potential Christmas bonus, Enjoy 20 days of annual leave plus 8 bank holidays, with the option to join the company pension scheme after your probation period Season Ticket Loan: A 0% interest season ticket loan is available after passing the initial four-month probation period. London Bridge Office Angels are looking for a confident Help desk Administrator to join a successful Cleaning Services company based near Elephant and Castle. You will be joining a small but very friendly office and the ideal candidates will have previous Customer Service and Office Administration experience. It would be beneficial if you can speak and understand either Spanish or Portuguese, however this is not essential. They are looking for someone bright with a naturally outgoing personality. What You'll Do Be the first point of contact for client queries via calls and emails, ensuring a warm and professional response. Job Specifications: Create and verify job specs in collaboration with Managers and Directors, distributing them to clients on demand. Craft and send welcoming emails to new clients. Assist in drafting and updating meeting reports for Managers, and share them with clients. Update and manage client databases. Assist in processing new starters/applications and help maintain staff lists. Keep the Cleanlink portal updated with essential documents, training records, and toolbox talks. Coordinate bookings for overnight periods and specific works requiring permits, ensuring compliance with RAMS regulations. Create periodic worksheets and planners, managing cycle reconciliations, and ensuring clients receive necessary documentation. Who You Are You have excellent communication skills and a customer-first attitude. You thrive in a team-oriented environment and can work independently. You are detail-oriented and have strong organisational abilities to manage multiple tasks effectively. You can speak or understand Spanish or Portuguese - Beneficial but not essential. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 13, 2026
Full time
Help Desk Administrator Working Hours: Monday to Friday hours 08:00 AM - 5:00 PM and a 4:00 PM finish on Fridays! Salary: £30,800.00 per annum Location: Elephant and Castle Benefits Package: Potential Christmas bonus, Enjoy 20 days of annual leave plus 8 bank holidays, with the option to join the company pension scheme after your probation period Season Ticket Loan: A 0% interest season ticket loan is available after passing the initial four-month probation period. London Bridge Office Angels are looking for a confident Help desk Administrator to join a successful Cleaning Services company based near Elephant and Castle. You will be joining a small but very friendly office and the ideal candidates will have previous Customer Service and Office Administration experience. It would be beneficial if you can speak and understand either Spanish or Portuguese, however this is not essential. They are looking for someone bright with a naturally outgoing personality. What You'll Do Be the first point of contact for client queries via calls and emails, ensuring a warm and professional response. Job Specifications: Create and verify job specs in collaboration with Managers and Directors, distributing them to clients on demand. Craft and send welcoming emails to new clients. Assist in drafting and updating meeting reports for Managers, and share them with clients. Update and manage client databases. Assist in processing new starters/applications and help maintain staff lists. Keep the Cleanlink portal updated with essential documents, training records, and toolbox talks. Coordinate bookings for overnight periods and specific works requiring permits, ensuring compliance with RAMS regulations. Create periodic worksheets and planners, managing cycle reconciliations, and ensuring clients receive necessary documentation. Who You Are You have excellent communication skills and a customer-first attitude. You thrive in a team-oriented environment and can work independently. You are detail-oriented and have strong organisational abilities to manage multiple tasks effectively. You can speak or understand Spanish or Portuguese - Beneficial but not essential. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Career Choices Dewis Gyrfa Ltd
Birmingham, Staffordshire
Morgan Hunt are working with a large public sector organisation based in Birmingham to recruit an IT Network Manager. You'll play a key role in designing, delivering, and maintaining robust, secure, and high-performing network infrastructure. Acting as a subject matter expert, you'll shape technical standards, contribute to strategic direction, and ensure operational stability across all connectivity services. You'll lead and support complex infrastructure projects, working collaboratively across teams and suppliers to deliver resilient, scalable solutions. Responsibilities include network design and optimisation, performance monitoring, troubleshooting, and implementing improvements across cloud and on-premise environments. This role may include technical leadership and people management responsibilities, as well as contributing to governance, standards, and best practices. You'll also support knowledge sharing across the team and stay at the forefront of industry developments. Key requirements: Oversee the performance, reliability, and security of network infrastructure, including design, implementation, and ongoing optimisation Troubleshoot issues, support upgrades, and deliver resilient, scalable solutions across cloud and on-prem environments Contribute to infrastructure projects, technical design, and governance, while providing support to engineers and managing network capacity and standards Design and implement new solutions and improve resilience of current environment Establish excellent networking environments through designing system configuration, directly system installation and defining, documenting, end enforcing system standards Essential Experience: Knowledge of all matters related to network infrastructure, including but not limited to, all common network standards, protocols, and designs, Cloud, and connectivity Knowledge of more than one of the following: Secure Systems design, Public, Private and Hybrid Cloud hosting experience, Desktop & Server OS, Database, OS Support, Virtualisation, Storage/SANs & Backup/Recovery, Security, High Availability/Business Continuity Expert technical understanding of Microsoft on-premise and cloud technologies (including Azure, SharePoint, Dynamics, and Office 365). Cisco technology expertise Telephony technology and solutions knowledge Up to £46,000 per year Hybrid working (Birmingham or London based) Permanent position Please get in touch for further information. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 13, 2026
Full time
Morgan Hunt are working with a large public sector organisation based in Birmingham to recruit an IT Network Manager. You'll play a key role in designing, delivering, and maintaining robust, secure, and high-performing network infrastructure. Acting as a subject matter expert, you'll shape technical standards, contribute to strategic direction, and ensure operational stability across all connectivity services. You'll lead and support complex infrastructure projects, working collaboratively across teams and suppliers to deliver resilient, scalable solutions. Responsibilities include network design and optimisation, performance monitoring, troubleshooting, and implementing improvements across cloud and on-premise environments. This role may include technical leadership and people management responsibilities, as well as contributing to governance, standards, and best practices. You'll also support knowledge sharing across the team and stay at the forefront of industry developments. Key requirements: Oversee the performance, reliability, and security of network infrastructure, including design, implementation, and ongoing optimisation Troubleshoot issues, support upgrades, and deliver resilient, scalable solutions across cloud and on-prem environments Contribute to infrastructure projects, technical design, and governance, while providing support to engineers and managing network capacity and standards Design and implement new solutions and improve resilience of current environment Establish excellent networking environments through designing system configuration, directly system installation and defining, documenting, end enforcing system standards Essential Experience: Knowledge of all matters related to network infrastructure, including but not limited to, all common network standards, protocols, and designs, Cloud, and connectivity Knowledge of more than one of the following: Secure Systems design, Public, Private and Hybrid Cloud hosting experience, Desktop & Server OS, Database, OS Support, Virtualisation, Storage/SANs & Backup/Recovery, Security, High Availability/Business Continuity Expert technical understanding of Microsoft on-premise and cloud technologies (including Azure, SharePoint, Dynamics, and Office 365). Cisco technology expertise Telephony technology and solutions knowledge Up to £46,000 per year Hybrid working (Birmingham or London based) Permanent position Please get in touch for further information. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Portfolio Group are proudly respresenting our client, a market leading software company, in their search for a Data Entry Administrator to support the wider department. We are looking for someone who has strong admin experience, exellent attention to detail and is used to multi-tasking in a fast paced environment. This is a very busy role with a lot of responsibility including, Data migration, maintaining records, data reconciliation and analysis. You will work closely with all departments and liaise with managers and SLT so confidence is also a must! If you are looking for a new challenge, have a strong admin / Data Entry background and customer service skills, please apply today and we'll be in touch! Purpose Support the group businesses software implementation plan and maintain absence and data records across multiple software platforms, ensuring data accuracy and alignment through data reconciliation processes. Contribute to team activities, analysing and inputting data to be migrated from group, legacy and external software applications on to the system. Be available to take client inbound calls to support the Service Desk during busier periods. In addition, carry out client Data Migration activity also as required. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities include but are not limited to the below: Accurately input data from multiple sources to support the initial software implementation project across the UK Group of companies Maintain accurate records across multiple HR and Payroll software platforms, to ensure data alignment Perform weekly and monthly data governance checks and correct discrepancies Conduct calendar and tax year reconciliation of data and produce accurate reports to support payroll runs Support the data migration team to Safely and Securely export data from the legacy Online system Accurately input data into yhe system in the correct format Liaise with internal Account Managers to understand Data Entry requirements Keep accurate record of work carried out in Excel and Salesforce Ensure Account Managers are updated by email when work is complete Liaise with clients by telephone and email when queries arise Work to timescales and Service Level Agreements Be available to take inbound calls to support the wider service team Key requirements An excellent working knowledge of Microsoft office particularly Excel Detail oriented Stakeholder management Excellent verbal and written communication skills Previous experience in data entry admin Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51409LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 13, 2026
Full time
Portfolio Group are proudly respresenting our client, a market leading software company, in their search for a Data Entry Administrator to support the wider department. We are looking for someone who has strong admin experience, exellent attention to detail and is used to multi-tasking in a fast paced environment. This is a very busy role with a lot of responsibility including, Data migration, maintaining records, data reconciliation and analysis. You will work closely with all departments and liaise with managers and SLT so confidence is also a must! If you are looking for a new challenge, have a strong admin / Data Entry background and customer service skills, please apply today and we'll be in touch! Purpose Support the group businesses software implementation plan and maintain absence and data records across multiple software platforms, ensuring data accuracy and alignment through data reconciliation processes. Contribute to team activities, analysing and inputting data to be migrated from group, legacy and external software applications on to the system. Be available to take client inbound calls to support the Service Desk during busier periods. In addition, carry out client Data Migration activity also as required. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities include but are not limited to the below: Accurately input data from multiple sources to support the initial software implementation project across the UK Group of companies Maintain accurate records across multiple HR and Payroll software platforms, to ensure data alignment Perform weekly and monthly data governance checks and correct discrepancies Conduct calendar and tax year reconciliation of data and produce accurate reports to support payroll runs Support the data migration team to Safely and Securely export data from the legacy Online system Accurately input data into yhe system in the correct format Liaise with internal Account Managers to understand Data Entry requirements Keep accurate record of work carried out in Excel and Salesforce Ensure Account Managers are updated by email when work is complete Liaise with clients by telephone and email when queries arise Work to timescales and Service Level Agreements Be available to take inbound calls to support the wider service team Key requirements An excellent working knowledge of Microsoft office particularly Excel Detail oriented Stakeholder management Excellent verbal and written communication skills Previous experience in data entry admin Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51409LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Receptionist - Shoreditch House, East London At Soho House, as the Receptionist , you will play a crucial role in delivering seamless front of house service while supporting the day to day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (Option to add up to 2 additional dependents) Dental Plan (option to add up to additional 2 dependents) Birthday Day Off after 1 years continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. Answer high volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. Well versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). Support, redirect and problem solve in real time to ensure any guest related concerns are addressed and action items have been set. Assist guests by checking/ retrieving their coats and/or items they left. Build relationships with members and guests and communicate and red flags and positive feedback to management. Influence a fun and positive atmosphere by being approachable and professional. Assist management with new hires by training Soho Standards and steps of service expected daily. Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently What we are looking for 2-3 years' experience in a front desk role Experience in luxury hospitality or private members clubs Strong leadership and team coordination skills Excellent verbal and written communication Proficient in reservation systems (e.g., Opera, Open Table, or equivalent) Calm under pressure and adept at resolving issues with a guest first mindset The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Apr 13, 2026
Full time
Receptionist - Shoreditch House, East London At Soho House, as the Receptionist , you will play a crucial role in delivering seamless front of house service while supporting the day to day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (Option to add up to 2 additional dependents) Dental Plan (option to add up to additional 2 dependents) Birthday Day Off after 1 years continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. Answer high volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. Well versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). Support, redirect and problem solve in real time to ensure any guest related concerns are addressed and action items have been set. Assist guests by checking/ retrieving their coats and/or items they left. Build relationships with members and guests and communicate and red flags and positive feedback to management. Influence a fun and positive atmosphere by being approachable and professional. Assist management with new hires by training Soho Standards and steps of service expected daily. Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently What we are looking for 2-3 years' experience in a front desk role Experience in luxury hospitality or private members clubs Strong leadership and team coordination skills Excellent verbal and written communication Proficient in reservation systems (e.g., Opera, Open Table, or equivalent) Calm under pressure and adept at resolving issues with a guest first mindset The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Receptionist - Dean Street Townhouse, Central London At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (Option to add up to 2 additional dependents) Dental Plan (option to add up to additional 2 dependents) Birthday Day Off after 1 years continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.Assist guests by checking/ retrieving their coats and/or items they left. Build relationships with members and guests and communicate and red flags and positive feedback to management. Influence a fun and positive atmosphere by being approachable and professional.Assist management with new hires by training Soho Standards and steps of service expected daily. Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently What we are looking for 2-3 years' experience in a front desk role Experience in luxury hospitality or private members clubs Strong leadership and team coordination skills Excellent verbal and written communication Proficient in reservation systems (e.g., Opera, Open Table, or equivalent) Calm under pressure and adept at resolving issues with a guest-first mindset The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Apr 13, 2026
Full time
Receptionist - Dean Street Townhouse, Central London At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (Option to add up to 2 additional dependents) Dental Plan (option to add up to additional 2 dependents) Birthday Day Off after 1 years continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.Assist guests by checking/ retrieving their coats and/or items they left. Build relationships with members and guests and communicate and red flags and positive feedback to management. Influence a fun and positive atmosphere by being approachable and professional.Assist management with new hires by training Soho Standards and steps of service expected daily. Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently What we are looking for 2-3 years' experience in a front desk role Experience in luxury hospitality or private members clubs Strong leadership and team coordination skills Excellent verbal and written communication Proficient in reservation systems (e.g., Opera, Open Table, or equivalent) Calm under pressure and adept at resolving issues with a guest-first mindset The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
At Soho House, as the Head Receptionist , you will lead the front desk team in delivering seamless, welcoming, and high-standard service to all hotel guests and members. Acting as the first point of contact, you will ensure a smooth check-in and check-out experience, oversee guest queries, and maintain the day-to-day flow of reception operations. You will be responsible for setting the tone of service excellence, training the team, and ensuring all procedures are carried out in line with the club's values. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (Option to add up to 2 additional dependents) Dental Plan (option to add up to additional 2 dependents) Birthday Day Off after 1 years continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Supervise daily front desk operations including check-in, check-out, and guest service interactions Lead and train reception staff to provide warm, professional, and efficient guest service Ensure accurate booking and reservation processes, using the property management system (PMS) Handle escalated guest queries or complaints with professionalism and discretion Maintain a strong presence at the front desk, supporting and mentoring junior staff Liaise with housekeeping, concierge, security, and management to ensure a coordinated guest experience Conduct shift briefings and ensure handovers are clear and complete Prepare reports on guest feedback, room availability, and operational performance Monitor grooming standards, team etiquette, and adherence to club protocols Support recruitment, onboarding, and scheduling of front office team Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently What we are looking for 2-3 years' experience in a hotel receptionist or front desk supervisory role Strong leadership and team coordination skills Excellent verbal and written communication Proficient in hotel reservation systems (e.g., Opera, Protel, or equivalent) Calm under pressure and adept at resolving issues with a guest-first mindset The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Apr 13, 2026
Full time
At Soho House, as the Head Receptionist , you will lead the front desk team in delivering seamless, welcoming, and high-standard service to all hotel guests and members. Acting as the first point of contact, you will ensure a smooth check-in and check-out experience, oversee guest queries, and maintain the day-to-day flow of reception operations. You will be responsible for setting the tone of service excellence, training the team, and ensuring all procedures are carried out in line with the club's values. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (Option to add up to 2 additional dependents) Dental Plan (option to add up to additional 2 dependents) Birthday Day Off after 1 years continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Supervise daily front desk operations including check-in, check-out, and guest service interactions Lead and train reception staff to provide warm, professional, and efficient guest service Ensure accurate booking and reservation processes, using the property management system (PMS) Handle escalated guest queries or complaints with professionalism and discretion Maintain a strong presence at the front desk, supporting and mentoring junior staff Liaise with housekeeping, concierge, security, and management to ensure a coordinated guest experience Conduct shift briefings and ensure handovers are clear and complete Prepare reports on guest feedback, room availability, and operational performance Monitor grooming standards, team etiquette, and adherence to club protocols Support recruitment, onboarding, and scheduling of front office team Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently What we are looking for 2-3 years' experience in a hotel receptionist or front desk supervisory role Strong leadership and team coordination skills Excellent verbal and written communication Proficient in hotel reservation systems (e.g., Opera, Protel, or equivalent) Calm under pressure and adept at resolving issues with a guest-first mindset The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Operations Manager (Premises) The King's School, Canterbury Job details Salary: £55,232.71 per annum Contractual hours: 37.5 Full Time Job description The King's School is seeking an experienced and highly organised Operations Manager to play a pivotal role in the effective running of our estates and maintenance function. This dynamic, hands on leadership role oversees a multi skilled team including carpentry, joinery, stonemasonry, plumbing, electrical, painting and logistics. You will ensure reactive and planned maintenance activities are delivered efficiently through our CAFM system, meeting agreed KPIs and maintaining the highest standards of service, safety and compliance. Working closely with the Premises Director and Project Surveyor, you will help deliver planned works and contribute to the school's long term estates strategy, including a rolling programme of maintenance and a 10 year development plan. You will also act as Principal Contractor under CDM regulations where required. With line management responsibility for Premises Supervisors, the Joinery Workshop Manager and Helpdesk Administrator, you will lead on performance, training and resource planning, ensuring value for money and excellent stakeholder engagement across the School. The successful Operations Manager will have strong operational experience within construction or estates management, excellent communication skills, and a proactive, solutions focused approach. This is an exciting opportunity to contribute to a unique and historic environment. Benefits Gold membership at The King's School Recreation Centre Enhanced employer pension contributions up to 10% Employee Assistance Programme Life Assurance Cycle to Work Scheme Free meals during term time In house training and CPD opportunities Closing date for receipt of applications: 17 April 2026 The King's School is committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a fair, robust and consistent recruitment process which is in line with the statutory Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.
Apr 13, 2026
Full time
Operations Manager (Premises) The King's School, Canterbury Job details Salary: £55,232.71 per annum Contractual hours: 37.5 Full Time Job description The King's School is seeking an experienced and highly organised Operations Manager to play a pivotal role in the effective running of our estates and maintenance function. This dynamic, hands on leadership role oversees a multi skilled team including carpentry, joinery, stonemasonry, plumbing, electrical, painting and logistics. You will ensure reactive and planned maintenance activities are delivered efficiently through our CAFM system, meeting agreed KPIs and maintaining the highest standards of service, safety and compliance. Working closely with the Premises Director and Project Surveyor, you will help deliver planned works and contribute to the school's long term estates strategy, including a rolling programme of maintenance and a 10 year development plan. You will also act as Principal Contractor under CDM regulations where required. With line management responsibility for Premises Supervisors, the Joinery Workshop Manager and Helpdesk Administrator, you will lead on performance, training and resource planning, ensuring value for money and excellent stakeholder engagement across the School. The successful Operations Manager will have strong operational experience within construction or estates management, excellent communication skills, and a proactive, solutions focused approach. This is an exciting opportunity to contribute to a unique and historic environment. Benefits Gold membership at The King's School Recreation Centre Enhanced employer pension contributions up to 10% Employee Assistance Programme Life Assurance Cycle to Work Scheme Free meals during term time In house training and CPD opportunities Closing date for receipt of applications: 17 April 2026 The King's School is committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a fair, robust and consistent recruitment process which is in line with the statutory Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. About the Role Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer base and product offerings, we need someone who can ensure our most critical customers receive excellent, timely support while helping us build the systems and processes that will support continued growth. This role exists because our support function is at an inflection point-we're moving from reactive ticket handling to building a scalable support framework that maintains high quality as volume increases. In this role, you'll own customer satisfaction outcomes for our enterprise segment, with direct accountability for resolution times, first-response quality, and overall customer experience. You'll make daily judgment calls about ticket prioritization, escalation paths, and when to involve other teams. Beyond resolving individual issues, you'll identify patterns in customer needs and translate them into playbooks and processes that improve how the entire team operates. This is a role for someone who sees support as both a craft and a system-building opportunity. What You'll Do Own the full support lifecycle for Strategic Operators and Enterprise Customers, making real-time decisions about ticket prioritization, routing, and resolution approaches to consistently meet SLA commitments for time to resolution and solution quality on first response Build and maintain support playbooks, processes, and documentation that codify best practices and enable the team to handle increasing complexity and volume without sacrificing quality Identify recurring customer pain points and patterns across tickets, translating these insights into actionable process improvements and clear feedback loops with Product and Engineering teams Operate with significant autonomy in determining how to solve customer problems within established frameworks, escalating strategically when issues require cross-functional alignment or have broader product implications Navigate ambiguity in customer issues that may lack clear documentation or precedent, using technical judgment and resourcefulness to research, test, and deliver accurate solutions What Success Looks Like Customer satisfaction scores remain high and resolution metrics improve as ticket volume scales, demonstrating that quality support can be delivered efficiently without compromising the customer experience Support processes and playbooks you create reduce time-to-competency for future team members and enable faster, more consistent resolution across the team Your insights from customer interactions directly influence product improvements and operational decisions, strengthening the feedback loop between support and the broader organization What We're Looking For Required: 1-3 years of experience in customer support, preferably in a fast-paced SaaS environment Hands on experience with support platforms such as Zendesk or Salesforce Service Cloud Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams Demonstrated interest in or experience building support documentation, playbooks, or process improvements Strong written communication skills with attention to clarity and detail Preferred: Experience supporting telecommunications or carrier customers Exposure to enterprise or strategic account support models Process oriented mindset with genuine interest in building scalable systems, not just solving individual problems Ownership mentality-you follow issues through to resolution and proactively identify ways to prevent similar issues in the future Comfort operating in environments where answers aren't always documented and creative problem solving is required Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers How We Work Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: Serve, our customers and partners by holding a high bar for trust and quality Own, share in success and open up to failures Lead, listen, show up with a point of view but commit entirely once a decision has been made Improve, even if it means changing course or contradicting ourselves Do, rather than observe Our Interview Process Process Overview Our standard interview process follows this sequence: Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics. Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness. Take Home Working Assignment: You'll complete a take home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel. Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time. Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase. How We Invest in You Compensation & Ownership Base Salary: Compensation is determined by role scope, skills, experience, location, and market data. Equity Compensation: ownership aligned with your impact and the company's growth Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in office days This position is based in London, UK. Office post code: W1F 8WE Come Work With Us! We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Apr 12, 2026
Full time
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. About the Role Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer base and product offerings, we need someone who can ensure our most critical customers receive excellent, timely support while helping us build the systems and processes that will support continued growth. This role exists because our support function is at an inflection point-we're moving from reactive ticket handling to building a scalable support framework that maintains high quality as volume increases. In this role, you'll own customer satisfaction outcomes for our enterprise segment, with direct accountability for resolution times, first-response quality, and overall customer experience. You'll make daily judgment calls about ticket prioritization, escalation paths, and when to involve other teams. Beyond resolving individual issues, you'll identify patterns in customer needs and translate them into playbooks and processes that improve how the entire team operates. This is a role for someone who sees support as both a craft and a system-building opportunity. What You'll Do Own the full support lifecycle for Strategic Operators and Enterprise Customers, making real-time decisions about ticket prioritization, routing, and resolution approaches to consistently meet SLA commitments for time to resolution and solution quality on first response Build and maintain support playbooks, processes, and documentation that codify best practices and enable the team to handle increasing complexity and volume without sacrificing quality Identify recurring customer pain points and patterns across tickets, translating these insights into actionable process improvements and clear feedback loops with Product and Engineering teams Operate with significant autonomy in determining how to solve customer problems within established frameworks, escalating strategically when issues require cross-functional alignment or have broader product implications Navigate ambiguity in customer issues that may lack clear documentation or precedent, using technical judgment and resourcefulness to research, test, and deliver accurate solutions What Success Looks Like Customer satisfaction scores remain high and resolution metrics improve as ticket volume scales, demonstrating that quality support can be delivered efficiently without compromising the customer experience Support processes and playbooks you create reduce time-to-competency for future team members and enable faster, more consistent resolution across the team Your insights from customer interactions directly influence product improvements and operational decisions, strengthening the feedback loop between support and the broader organization What We're Looking For Required: 1-3 years of experience in customer support, preferably in a fast-paced SaaS environment Hands on experience with support platforms such as Zendesk or Salesforce Service Cloud Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams Demonstrated interest in or experience building support documentation, playbooks, or process improvements Strong written communication skills with attention to clarity and detail Preferred: Experience supporting telecommunications or carrier customers Exposure to enterprise or strategic account support models Process oriented mindset with genuine interest in building scalable systems, not just solving individual problems Ownership mentality-you follow issues through to resolution and proactively identify ways to prevent similar issues in the future Comfort operating in environments where answers aren't always documented and creative problem solving is required Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers How We Work Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: Serve, our customers and partners by holding a high bar for trust and quality Own, share in success and open up to failures Lead, listen, show up with a point of view but commit entirely once a decision has been made Improve, even if it means changing course or contradicting ourselves Do, rather than observe Our Interview Process Process Overview Our standard interview process follows this sequence: Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics. Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness. Take Home Working Assignment: You'll complete a take home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel. Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time. Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase. How We Invest in You Compensation & Ownership Base Salary: Compensation is determined by role scope, skills, experience, location, and market data. Equity Compensation: ownership aligned with your impact and the company's growth Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in office days This position is based in London, UK. Office post code: W1F 8WE Come Work With Us! We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
