Security Service Manager (Operations Manager/ Contracts Manager) NACOSS Fire and Security company are offering £45 - £60k + Tax Free Car/ Tesla + Exc benefits + Quality Company near Swanley, Kent to manage 3 admins and engineers Apply if managed Intruder Alarm Security Service Engineers (NSI/ SSAIB, etc) OVERVIEW of Security Systems Service Managers role To manage service engineers stock and level click apply for full job details
Feb 19, 2026
Full time
Security Service Manager (Operations Manager/ Contracts Manager) NACOSS Fire and Security company are offering £45 - £60k + Tax Free Car/ Tesla + Exc benefits + Quality Company near Swanley, Kent to manage 3 admins and engineers Apply if managed Intruder Alarm Security Service Engineers (NSI/ SSAIB, etc) OVERVIEW of Security Systems Service Managers role To manage service engineers stock and level click apply for full job details
We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you're looking for in your career, you'll find it here at MWL. After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Job overview An exciting opportunity has arisen for a Logistics and Porter Manager to join our Estates and Facilitates Team here at Ormskirk Hospital. Main duties of the job To deliver a logistics service across the Trust which includes: - Transport, Stores, and Portering, within the resources allocated. To be responsible for the management of logistics and portering staff and implementing training as required which meet legislative requirements. The post holder is directly responsible for maintaining and auditing information producing and monitoring all procedures and standards necessary to deliver the operational service. Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme. Detailed job description and main responsibilities General Management To ensure all activities within area of responsibility comply with all current legislation, and Trust policies and procedures. Develop and implement policies, procedures and any other associated documentation that support and develop the service, and the wider Trust. To develop and implement communication systems and links with all users, and support providers of the services within area of responsibility, including, but not limited to, patients, visitors, Trust staff, external agencies, suppliers and contractors. To develop, manage and deliver the day to day Logistical and Portering operation within the Trust. Act as contract manager for outsourced services where applicable. Represent the service and or the Trust on Logistical and Portering operations at committees, meetings, groups, forums as required. Ensure that equipment requirements are identified and allocated to the correct disciplines and emergency response teams are maintained. Provide advice and guidance on specialised procedures and involvement in ensuring the resilience of the organisation is maintained. Ensure timely response to all in phase incidents, investigating as necessary and disseminating outcomes to staff. Line Management/Supervisory Responsibilities To manage operational planning and ensure the effectiveness of all staff within areas of responsibility in line with current policies and procedures including but not limited to workforce planning, recruitment, time sheets, absence management, rotas, PDRs, training and development within all staffing levels, mentoring, and discipline. To manage and develop effective communication channels to and from staff including but not limited to dissemination of Trust information and feedback from staff on issues that affect them. To implement approved business continuity plans in the event of staff shortages. Ensure all staff under role responsibility receive regular personal development reviews Manage staff rotas to ensure effective use of resource and meet service requirements. Manage sickness absence as per Trust policy. Manage disciplinary and Grievance matters in line with Trust Policy and procedure. To ensure all activities within area of responsibility are managed and operated in line with current H&S legislation, legislative requirements and Trust policies and procedures. To develop and maintain service related risk information on the Trust intranet, other Trust computer software systems (e.g. In Phase), and or shared drives, including but not limited to management of complaints, incidents and risks. To carry out risk, manual handling and COSHH assessments for all activities within area of responsibility. To provide assistance to managers across the Trust in developing and testing resilience measures where there is Logistical or Portering involvement. Financial Management & Physical Resources To manage budgets within areas of responsibility and ensure that expenditure is controlled within the budgets, reporting any anomalies to line manager. To monitor expenditure and ensure timely identification of budget variances, taking appropriate action to ratify such discrepancies. Authorise expenditure in line with standing financial instructions Includes responsibility for raising orders and all associated documentation (e.g. checking invoices, managing and record keeping of any statutory paperwork). Ensure equipment requirements are identified and allocated, within budgetary constraints. Administrative Responsibilities Identify, develop, analyse and produce a range of statistical information, using specialised software programmes and standard office software (MS Excel, Word, PowerPoint etc.), and to communicate findings to key stakeholders. Develop and maintain service related databases to plan and develop the service. To complete any external or internal returns relating to area of responsibility. (E.g. ERIC returns) To act as Information Asset Administrator for software systems managed by the services within area of responsibility. To provide advice to a range of users, both internally and externally to the Trust, on Logistical and Portering matters. Learning & Development Influence the development and provision of training in relation to relevant services Maintain knowledge of the latest NHS policies and specific guidance. To ensure all departments are compliant with mandatory training. Person specification Qualifications Management qualification to degree level or equivalent knowledge and relevant experience Hold a Vehicle Operator Licence Hold a Driving Licence for vehicles up to and including Medium sized vehicles and trailer (e.g. C1 and C1E) Knowledge & Experience Knowledge and Experience that has included Logistics, stores and Portering, management of that workforce including recruitment, time sheets, absence management, training and development, mentoring, and discipline. Experience of developing and implementing policies and procedures. Knowledge and Experience of risk management, in particular risk, COSHH and manual handling assessments Experience of information management including identifying, developing, analysing and producing a range of statistical information. Experience of managing budgets Experience of working in the NHS environment Skills Excellent communication skills dealing with a large and diverse range of services. Proven ability to achieve targets and objectives within a demanding environment against challenging deadlines. Well developed leadership and motivation skills to facilitate working within and leading a large team Ability to work on own initiative and organise own and others workload Ability to train and motivate workforce and to lead on change Ability to use word processing, spreadsheets and presentation software to a high level. Other Sitting at a desk for significant periods of the working day. Significant periods of walking. Able to regularly identify, develop, analyse and produce a range of reports. Able to deal with sudden and often unexpected, tight and/or conflicting timescales Able to deal with conflicting work pressures. . click apply for full job details
Feb 19, 2026
Full time
We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you're looking for in your career, you'll find it here at MWL. After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Job overview An exciting opportunity has arisen for a Logistics and Porter Manager to join our Estates and Facilitates Team here at Ormskirk Hospital. Main duties of the job To deliver a logistics service across the Trust which includes: - Transport, Stores, and Portering, within the resources allocated. To be responsible for the management of logistics and portering staff and implementing training as required which meet legislative requirements. The post holder is directly responsible for maintaining and auditing information producing and monitoring all procedures and standards necessary to deliver the operational service. Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme. Detailed job description and main responsibilities General Management To ensure all activities within area of responsibility comply with all current legislation, and Trust policies and procedures. Develop and implement policies, procedures and any other associated documentation that support and develop the service, and the wider Trust. To develop and implement communication systems and links with all users, and support providers of the services within area of responsibility, including, but not limited to, patients, visitors, Trust staff, external agencies, suppliers and contractors. To develop, manage and deliver the day to day Logistical and Portering operation within the Trust. Act as contract manager for outsourced services where applicable. Represent the service and or the Trust on Logistical and Portering operations at committees, meetings, groups, forums as required. Ensure that equipment requirements are identified and allocated to the correct disciplines and emergency response teams are maintained. Provide advice and guidance on specialised procedures and involvement in ensuring the resilience of the organisation is maintained. Ensure timely response to all in phase incidents, investigating as necessary and disseminating outcomes to staff. Line Management/Supervisory Responsibilities To manage operational planning and ensure the effectiveness of all staff within areas of responsibility in line with current policies and procedures including but not limited to workforce planning, recruitment, time sheets, absence management, rotas, PDRs, training and development within all staffing levels, mentoring, and discipline. To manage and develop effective communication channels to and from staff including but not limited to dissemination of Trust information and feedback from staff on issues that affect them. To implement approved business continuity plans in the event of staff shortages. Ensure all staff under role responsibility receive regular personal development reviews Manage staff rotas to ensure effective use of resource and meet service requirements. Manage sickness absence as per Trust policy. Manage disciplinary and Grievance matters in line with Trust Policy and procedure. To ensure all activities within area of responsibility are managed and operated in line with current H&S legislation, legislative requirements and Trust policies and procedures. To develop and maintain service related risk information on the Trust intranet, other Trust computer software systems (e.g. In Phase), and or shared drives, including but not limited to management of complaints, incidents and risks. To carry out risk, manual handling and COSHH assessments for all activities within area of responsibility. To provide assistance to managers across the Trust in developing and testing resilience measures where there is Logistical or Portering involvement. Financial Management & Physical Resources To manage budgets within areas of responsibility and ensure that expenditure is controlled within the budgets, reporting any anomalies to line manager. To monitor expenditure and ensure timely identification of budget variances, taking appropriate action to ratify such discrepancies. Authorise expenditure in line with standing financial instructions Includes responsibility for raising orders and all associated documentation (e.g. checking invoices, managing and record keeping of any statutory paperwork). Ensure equipment requirements are identified and allocated, within budgetary constraints. Administrative Responsibilities Identify, develop, analyse and produce a range of statistical information, using specialised software programmes and standard office software (MS Excel, Word, PowerPoint etc.), and to communicate findings to key stakeholders. Develop and maintain service related databases to plan and develop the service. To complete any external or internal returns relating to area of responsibility. (E.g. ERIC returns) To act as Information Asset Administrator for software systems managed by the services within area of responsibility. To provide advice to a range of users, both internally and externally to the Trust, on Logistical and Portering matters. Learning & Development Influence the development and provision of training in relation to relevant services Maintain knowledge of the latest NHS policies and specific guidance. To ensure all departments are compliant with mandatory training. Person specification Qualifications Management qualification to degree level or equivalent knowledge and relevant experience Hold a Vehicle Operator Licence Hold a Driving Licence for vehicles up to and including Medium sized vehicles and trailer (e.g. C1 and C1E) Knowledge & Experience Knowledge and Experience that has included Logistics, stores and Portering, management of that workforce including recruitment, time sheets, absence management, training and development, mentoring, and discipline. Experience of developing and implementing policies and procedures. Knowledge and Experience of risk management, in particular risk, COSHH and manual handling assessments Experience of information management including identifying, developing, analysing and producing a range of statistical information. Experience of managing budgets Experience of working in the NHS environment Skills Excellent communication skills dealing with a large and diverse range of services. Proven ability to achieve targets and objectives within a demanding environment against challenging deadlines. Well developed leadership and motivation skills to facilitate working within and leading a large team Ability to work on own initiative and organise own and others workload Ability to train and motivate workforce and to lead on change Ability to use word processing, spreadsheets and presentation software to a high level. Other Sitting at a desk for significant periods of the working day. Significant periods of walking. Able to regularly identify, develop, analyse and produce a range of reports. Able to deal with sudden and often unexpected, tight and/or conflicting timescales Able to deal with conflicting work pressures. . click apply for full job details
Role: Head of Fire Engineering Location: UK office network - Bristol/ London/ Manchester/ Birmingham/ Sheffield office Sector: Property & Construction consultancy Salary: £120,000 - £140,000 + car allowance + bonus + attractive senior level benefits package WRG has an exciting opportunity for an ambitious and technically excellent fire engineer to join an independent property & construction consultancy. The business has built an excellent reputation across the UK, working with an enviable list of clients across the built environment. This is a critical hire within the company, and they are looking for someone who is hungry to grow and develop a new service offering. They already have a significant amount of fire engineering projects which they sub out to an external company, they have very bold growth plans for the next 3 years, and hiring a Head of Fire Engineering is essential for the business. They are a recognised B Corporation, and hold an Investors in People (Gold) accreditation along with being an Employee Owned Trust. This is an agile business where your opinion matters and decisions are made in a matter of hours rather than weeks. If you would like to join a consultancy that really does care for its employees, their welfare and progression then this may be the opportunity you have been looking for. The Directors are heavily invested in this role and you will receive the full backing and support from the senior leadership team. What youll be doing Fire Engineering & Technical Delivery Provide specialist fire engineering advice across the full building lifecycle, from planning and design through to occupation. Prepare, review, and sign off fire strategies, fire risk assessments, and fire safety management plans in line with UK legislation and best practice. Deliver fire safety audits and inspections for a wide range of buildings, including complex, high-rise, and heritage assets. Undertake comprehensive on-site fire risk assessments (including construction-stage and pre-occupation FRAs) and produce clear, impartial action plans. Lead external wall surveys in accordance with PAS 9980, from desktop review to site inspection and final reporting. Complete and peer review FRAEW reports and EWS1 forms. Prepare and submit fire safety documentation to support planning and Building Regulations approvals. Service Development & Business Growth Help grow the fire safety client base and identify new market opportunities. Support business development by contributing to fee proposals and client pitches. Work with our Business Development and Marketing teams to strengthen the companies fire safety profile and market presence. Identify new fire safety services and help develop associated processes, workflows, and reporting templates. Play an active role in the internal Fire Committee, helping to share knowledge and improve practice across the business. Leadership, Collaboration & Influence Work closely with Building Surveyors, Principal Designers, Project Managers, and Cost Consultants to deliver integrated advice. Mentor surveyors and junior fire engineers, supporting their technical development and confidence in fire safety matters. Review and improve internal fire safety templates to ensure clarity, consistency, and technical excellence. Deliver CPD presentations to clients, colleagues, and industry forums. Represent the company at industry events and conferences. Peer review team outputs to ensure compliance with internal standards and external accreditations. What were looking for Essential Chartered Engineer (CEng) or Incorporated Engineer (IEng) via the Institution of Fire Engineers (IFE) or equivalent. Degree (BSc or MSc) in Fire Engineering, Mechanical Engineering, or a related discipline. Professional membership to IFE. Minimum 5 - 10 years experience in UK fire engineering consultancy or a closely related role. Strong knowledge of UK fire safety legislation, Building Regulations, and guidance. Proven experience on high-rise and/or complex buildings, including cladding remediation. Ability to lead fire engineering input through design stages to practical completion. Excellent technical writing, communication, and stakeholder engagement skills. A collaborative mindset and confidence working within multi-disciplinary teams. Desirable Membership of additional professional bodies (e.g. RICS, CIOB). Experience leading projects in PM, Employers Agent, or Contract Administration roles. What we offer Highly competitive Director-level package, reflecting the importance of this role to our business, including: Competitive salary in the region of £120,000 - £140,000 with discretionary and/or fee-related bonuses. Tax-free EOT bonus (after 12 months service). Car allowance. Private healthcare. Enhanced maternity, paternity, and adoption leave. 5% employer pension contribution (minimum 3% employee). 25 days annual leave plus bank holidays and Christmas shutdown. Option to buy additional annual leave and earn long-service days. Professional fee and membership subscriptions paid. Career development and training investment. Regular social events, team-building days, and paid CSR charity days If you are interested in the role or would like to discuss the position further, please get in touch with Recruit Group JBRP1_UKTJ
Feb 19, 2026
Full time
Role: Head of Fire Engineering Location: UK office network - Bristol/ London/ Manchester/ Birmingham/ Sheffield office Sector: Property & Construction consultancy Salary: £120,000 - £140,000 + car allowance + bonus + attractive senior level benefits package WRG has an exciting opportunity for an ambitious and technically excellent fire engineer to join an independent property & construction consultancy. The business has built an excellent reputation across the UK, working with an enviable list of clients across the built environment. This is a critical hire within the company, and they are looking for someone who is hungry to grow and develop a new service offering. They already have a significant amount of fire engineering projects which they sub out to an external company, they have very bold growth plans for the next 3 years, and hiring a Head of Fire Engineering is essential for the business. They are a recognised B Corporation, and hold an Investors in People (Gold) accreditation along with being an Employee Owned Trust. This is an agile business where your opinion matters and decisions are made in a matter of hours rather than weeks. If you would like to join a consultancy that really does care for its employees, their welfare and progression then this may be the opportunity you have been looking for. The Directors are heavily invested in this role and you will receive the full backing and support from the senior leadership team. What youll be doing Fire Engineering & Technical Delivery Provide specialist fire engineering advice across the full building lifecycle, from planning and design through to occupation. Prepare, review, and sign off fire strategies, fire risk assessments, and fire safety management plans in line with UK legislation and best practice. Deliver fire safety audits and inspections for a wide range of buildings, including complex, high-rise, and heritage assets. Undertake comprehensive on-site fire risk assessments (including construction-stage and pre-occupation FRAs) and produce clear, impartial action plans. Lead external wall surveys in accordance with PAS 9980, from desktop review to site inspection and final reporting. Complete and peer review FRAEW reports and EWS1 forms. Prepare and submit fire safety documentation to support planning and Building Regulations approvals. Service Development & Business Growth Help grow the fire safety client base and identify new market opportunities. Support business development by contributing to fee proposals and client pitches. Work with our Business Development and Marketing teams to strengthen the companies fire safety profile and market presence. Identify new fire safety services and help develop associated processes, workflows, and reporting templates. Play an active role in the internal Fire Committee, helping to share knowledge and improve practice across the business. Leadership, Collaboration & Influence Work closely with Building Surveyors, Principal Designers, Project Managers, and Cost Consultants to deliver integrated advice. Mentor surveyors and junior fire engineers, supporting their technical development and confidence in fire safety matters. Review and improve internal fire safety templates to ensure clarity, consistency, and technical excellence. Deliver CPD presentations to clients, colleagues, and industry forums. Represent the company at industry events and conferences. Peer review team outputs to ensure compliance with internal standards and external accreditations. What were looking for Essential Chartered Engineer (CEng) or Incorporated Engineer (IEng) via the Institution of Fire Engineers (IFE) or equivalent. Degree (BSc or MSc) in Fire Engineering, Mechanical Engineering, or a related discipline. Professional membership to IFE. Minimum 5 - 10 years experience in UK fire engineering consultancy or a closely related role. Strong knowledge of UK fire safety legislation, Building Regulations, and guidance. Proven experience on high-rise and/or complex buildings, including cladding remediation. Ability to lead fire engineering input through design stages to practical completion. Excellent technical writing, communication, and stakeholder engagement skills. A collaborative mindset and confidence working within multi-disciplinary teams. Desirable Membership of additional professional bodies (e.g. RICS, CIOB). Experience leading projects in PM, Employers Agent, or Contract Administration roles. What we offer Highly competitive Director-level package, reflecting the importance of this role to our business, including: Competitive salary in the region of £120,000 - £140,000 with discretionary and/or fee-related bonuses. Tax-free EOT bonus (after 12 months service). Car allowance. Private healthcare. Enhanced maternity, paternity, and adoption leave. 5% employer pension contribution (minimum 3% employee). 25 days annual leave plus bank holidays and Christmas shutdown. Option to buy additional annual leave and earn long-service days. Professional fee and membership subscriptions paid. Career development and training investment. Regular social events, team-building days, and paid CSR charity days If you are interested in the role or would like to discuss the position further, please get in touch with Recruit Group JBRP1_UKTJ
Trainee Recruitment Consultant - London 27k - 30k per annum (DOE) + OTE earnings Joining Daniel Owen as a Trainee Recruitment Consultant isn't just another job in recruitment, it's the start of a journey that shows you exactly what a sales role should be. Think growth, goal-smashing and celebrating the wins with unforgettable incentives and good times along the way. We live by the motto work hard, play hard. We give back to our communities. We empower our people to rise, lead and thrive. At Daniel Owen, you'll see your progression path clearly laid out in front of you and we'll help you climb it. You'll be constantly developing, surrounded by a team that pushes you to become the best version of yourself. Big goals? We love them. Ambition? We reward it. Energy? We match it. This is your chance to be part of something bold, fast-moving, and full of opportunity. Our London team is looking for a Trainee Recruitment Consultant where you will spend four days in our buzzing office and one full day each week out and about, meeting clients and candidates face-to-face. It's the perfect mix of desk-based success and real-world relationship building. Your impact/duties as a Trainee Recruitment Consultant: Client Relationships: Not just over the phone, but face-to-face, you'll identify and develop existing and new client relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications and experience. 360 Recruitment Process: From negotiating terms, to interviews to offer stages, you will manage the entire process. Top-Tier Service: Deliver exceptional service to ensure repeat business and outstanding recommendations Extra benefits of working as a Trainee Recruitment Consultant at Daniel Owen: Flexible Benefits: 23 days holiday per year, increasing each year up to your 5th year plus day off for your birthday Health and Well-Being: Contributory pension, private health care and life assurance. Director Incentives: Quarterly lunch incentives and personal treat vouchers Loyalty: Increased holiday with length of service and a gift of your choice at each milestone Jet-Setters Welcome: Reward trips, previous locations such as Marbella, Prague & Portugal Learning and Growth: We offer a Daniel Owen Academy for junior members of staff taking you through 12 weeks of group sessions and one to one training. Senior members of staff have their own tailored coaching and development which is typically carried out by a board member. Fast-Track Career: Our directors all climbed the ladder from within. Company funded recruitment specific qualifications: The company funds training and qualifications which offers all employees the opportunity to work towards MIRP Level 4 Management status Personalised one-on-onto coaching with One financial: Daniel Owen offers all employees the opportunity to unleash their financial potential and confidentially work alongside financial experts who will guide you through the labyrinth of mortgages, investments, savings, credit, and pensions. The Ideal Candidate for a Trainee Recruitment Consultant: Proven Professional: Whether in recruitment or sales (any sector), you know how to get results. Motivator and Ambitious: Inspire others and aspire to progress to a managerial role. Excellent Communicator: Posses brilliant communication skills face-to-face and via email Adaptable: Thrive in a fast-paced environment and pivot with changing priorities. Decision-Maker: You're not afraid to take the initiative If you envision a future where you're evolving, and making a significant impact within our dynamic team, please reach out to our Talent Acquisition Team for a confidential conversation. LON123
Feb 19, 2026
Full time
Trainee Recruitment Consultant - London 27k - 30k per annum (DOE) + OTE earnings Joining Daniel Owen as a Trainee Recruitment Consultant isn't just another job in recruitment, it's the start of a journey that shows you exactly what a sales role should be. Think growth, goal-smashing and celebrating the wins with unforgettable incentives and good times along the way. We live by the motto work hard, play hard. We give back to our communities. We empower our people to rise, lead and thrive. At Daniel Owen, you'll see your progression path clearly laid out in front of you and we'll help you climb it. You'll be constantly developing, surrounded by a team that pushes you to become the best version of yourself. Big goals? We love them. Ambition? We reward it. Energy? We match it. This is your chance to be part of something bold, fast-moving, and full of opportunity. Our London team is looking for a Trainee Recruitment Consultant where you will spend four days in our buzzing office and one full day each week out and about, meeting clients and candidates face-to-face. It's the perfect mix of desk-based success and real-world relationship building. Your impact/duties as a Trainee Recruitment Consultant: Client Relationships: Not just over the phone, but face-to-face, you'll identify and develop existing and new client relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications and experience. 360 Recruitment Process: From negotiating terms, to interviews to offer stages, you will manage the entire process. Top-Tier Service: Deliver exceptional service to ensure repeat business and outstanding recommendations Extra benefits of working as a Trainee Recruitment Consultant at Daniel Owen: Flexible Benefits: 23 days holiday per year, increasing each year up to your 5th year plus day off for your birthday Health and Well-Being: Contributory pension, private health care and life assurance. Director Incentives: Quarterly lunch incentives and personal treat vouchers Loyalty: Increased holiday with length of service and a gift of your choice at each milestone Jet-Setters Welcome: Reward trips, previous locations such as Marbella, Prague & Portugal Learning and Growth: We offer a Daniel Owen Academy for junior members of staff taking you through 12 weeks of group sessions and one to one training. Senior members of staff have their own tailored coaching and development which is typically carried out by a board member. Fast-Track Career: Our directors all climbed the ladder from within. Company funded recruitment specific qualifications: The company funds training and qualifications which offers all employees the opportunity to work towards MIRP Level 4 Management status Personalised one-on-onto coaching with One financial: Daniel Owen offers all employees the opportunity to unleash their financial potential and confidentially work alongside financial experts who will guide you through the labyrinth of mortgages, investments, savings, credit, and pensions. The Ideal Candidate for a Trainee Recruitment Consultant: Proven Professional: Whether in recruitment or sales (any sector), you know how to get results. Motivator and Ambitious: Inspire others and aspire to progress to a managerial role. Excellent Communicator: Posses brilliant communication skills face-to-face and via email Adaptable: Thrive in a fast-paced environment and pivot with changing priorities. Decision-Maker: You're not afraid to take the initiative If you envision a future where you're evolving, and making a significant impact within our dynamic team, please reach out to our Talent Acquisition Team for a confidential conversation. LON123
Recruitment Consultant - Property Services - Reading 28k - 35k per annum (DOE) + OTE earnings Joining Daniel Owen as a Recruitment Consultant isn't just another job in recruitment, it's the start of a journey that shows you exactly what a sales role should be. Think growth, goal-smashing and celebrating the wins with unforgettable incentives and good times along the way. We live by the motto work hard, play hard. We give back to our communities. We empower our people to rise, lead and thrive. At Daniel Owen, you'll see your progression path clearly laid out in front of you and we'll help you climb it. You'll be constantly developing, surrounded by a team that pushes you to become the best version of yourself. This is your chance to be part of something bold, fast-moving and full of opportunity. Our Reading team is now looking for a driven and motivated Recruitment Consultant to take on a live, active desk in our well-established Property Services sector. Your impact/duties as a Recruitment Consultant: Client Relationships: Not just over the phone, but face-to-face, you'll identify and develop existing and new client relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications and experience. 360 Recruitment Process: From negotiating terms, to interviews to offer stages, you will manage the entire process. Top-Tier Service: Deliver exceptional service to ensure repeat business and outstanding recommendations Extra benefits of working as a Recruitment Consultant at Daniel Owen: Flexible Benefits: 23 days holiday per year, increasing each year up to your 5th year plus day off for your birthday Health and Well-Being: Contributory pension, private health care and life assurance. Director Incentives: Quarterly lunch incentives and personal treat vouchers Loyalty: Increased holiday with length of service and a gift of your choice at each milestone Jet-Setters Welcome: Reward trips, previous locations such as Marbella, Prague & Portugal Learning and Growth: We offer a Daniel Owen Academy for junior members of staff taking you through 12 weeks of group sessions and one to one training. Senior members of staff have their own tailored coaching and development which is typically carried out by a board member. Fast-Track Career: Our directors all climbed the ladder from within. Company funded recruitment specific qualifications: The company funds training and qualifications which offers all employees the opportunity to work towards MIRP Level 4 Management status Personalised one-on-onto coaching with One financial: Daniel Owen offers all employees the opportunity to unleash their financial potential and confidentially work alongside financial experts who will guide you through the labyrinth of mortgages, investments, savings, credit, and pensions. The Ideal Candidate for a Recruitment Consultant: Proven Professional: Whether in recruitment or sales (any sector), you know how to get results. Motivator and Ambitious: Inspire others and aspire to progress to a managerial role. Excellent Communicator: Posses brilliant communication skills face-to-face and via email Adaptable: Thrive in a fast-paced environment and pivot with changing priorities. Decision-Maker: You're not afraid to take the initiative If you envision a future where you're evolving, and making a significant impact within our dynamic team, please reach out to our Talent Acquisition Team for a confidential conversation. REGION123
Feb 19, 2026
Full time
Recruitment Consultant - Property Services - Reading 28k - 35k per annum (DOE) + OTE earnings Joining Daniel Owen as a Recruitment Consultant isn't just another job in recruitment, it's the start of a journey that shows you exactly what a sales role should be. Think growth, goal-smashing and celebrating the wins with unforgettable incentives and good times along the way. We live by the motto work hard, play hard. We give back to our communities. We empower our people to rise, lead and thrive. At Daniel Owen, you'll see your progression path clearly laid out in front of you and we'll help you climb it. You'll be constantly developing, surrounded by a team that pushes you to become the best version of yourself. This is your chance to be part of something bold, fast-moving and full of opportunity. Our Reading team is now looking for a driven and motivated Recruitment Consultant to take on a live, active desk in our well-established Property Services sector. Your impact/duties as a Recruitment Consultant: Client Relationships: Not just over the phone, but face-to-face, you'll identify and develop existing and new client relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications and experience. 360 Recruitment Process: From negotiating terms, to interviews to offer stages, you will manage the entire process. Top-Tier Service: Deliver exceptional service to ensure repeat business and outstanding recommendations Extra benefits of working as a Recruitment Consultant at Daniel Owen: Flexible Benefits: 23 days holiday per year, increasing each year up to your 5th year plus day off for your birthday Health and Well-Being: Contributory pension, private health care and life assurance. Director Incentives: Quarterly lunch incentives and personal treat vouchers Loyalty: Increased holiday with length of service and a gift of your choice at each milestone Jet-Setters Welcome: Reward trips, previous locations such as Marbella, Prague & Portugal Learning and Growth: We offer a Daniel Owen Academy for junior members of staff taking you through 12 weeks of group sessions and one to one training. Senior members of staff have their own tailored coaching and development which is typically carried out by a board member. Fast-Track Career: Our directors all climbed the ladder from within. Company funded recruitment specific qualifications: The company funds training and qualifications which offers all employees the opportunity to work towards MIRP Level 4 Management status Personalised one-on-onto coaching with One financial: Daniel Owen offers all employees the opportunity to unleash their financial potential and confidentially work alongside financial experts who will guide you through the labyrinth of mortgages, investments, savings, credit, and pensions. The Ideal Candidate for a Recruitment Consultant: Proven Professional: Whether in recruitment or sales (any sector), you know how to get results. Motivator and Ambitious: Inspire others and aspire to progress to a managerial role. Excellent Communicator: Posses brilliant communication skills face-to-face and via email Adaptable: Thrive in a fast-paced environment and pivot with changing priorities. Decision-Maker: You're not afraid to take the initiative If you envision a future where you're evolving, and making a significant impact within our dynamic team, please reach out to our Talent Acquisition Team for a confidential conversation. REGION123
Leightons Opticians and Hearing Care
Farnham, Surrey
JOB TITLE: IT Deployment & Support Technician (Fixed-Term Contract) LOCATION: Head Office (Farnham) / Field Based REPORTS TO: IT Operations Manager REPORTS: None HOURS: Monday to Friday 9.00-17.30. This is a fixed term contract for 7-9 months About the Role To build, configure and deploy enduser IT hardware, including desktop PCs, laptops, and peripherals, and to provide onsite installation services. The role also delivers firstline technical support through the IT ticketing system, ensuring users receive timely, effective assistance. A key part of the role includes maintaining IT infrastructure within data cabinets, ensuring tidy, secure, and welldocumented installations. Key Responsibilities PC Build & Deployment Build, image, and configure PCs, laptops and related equipment following company standards. Work with third party providers to ensure that software is installed correctly Install devices on-site, ensuring full testing, user handover, and documentation. Migrate user data and settings where required. Maintain inventory records for hardware, software, and licenses. OnSite Installation & Support Travel to internal customer sites to deliver and install new equipment. Replace or upgrade hardware on-site (e.g., monitors, docking stations, printers). Diagnose and resolve basic network connectivity issues (wired/wireless). Data Cabinet & Network Room Work Organise, tidy, and maintain data cabinets, patch panels, and structured cabling. Label and document cabling and port usage clearly. Identify and resolve issues with cabling, patching, and power distribution. First Line Service Desk Support Act as the initial point of contact for all IT queries via phone, email, and the HALO ITSM platform. Log, categorise, and prioritise incidents and service requests accurately and efficiently. Diagnose and resolve first-line issues such as: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook and email access issues (shared mailboxes, profile configuration) Printer, scanner, and peripheral connectivity Basic troubleshooting of Teams, SharePoint, and Windows-related issues Provide user guidance and how-to support for common Office 365 applications. Use internal knowledge base articles to ensure consistent, accurate resolutions. Escalate complex incidents to second-line support with detailed documentation of actions taken. Maintain clear communication with users throughout the ticket lifecycle to manage expectations. Monitor ticket queues to ensure timely SLA compliance and follow-ups. Identify recurring issues and suggest process or training improvements. ITIL & Best Practice Adherence Work within ITIL-aligned processes for Incident, Request and Asset Management. Maintain accurate documentation for equipment builds, installations, and infrastructure work. Contribute to the improvement of deployment processes and support procedures. General Responsibilities Maintain safe working practices in line with Health & Safety guidelines. Ensure confidentiality and secure handling of user data at all times. Support the wider IT team during projects, upgrades, and peak demand. Requirements Essential Skills & Experience Experience building and configuring Windows PCs and laptops. Good understanding of desktop hardware, components, and peripherals. Basic understanding of networking fundamentals (TCP/IP, DHCP, DNS). Ability to organise and tidy data/network cabinets to a professional standard. Full UK driving licence and willingness to travel to multiple sites. Strong customer service and communication skills. Desirable Skills & Experience Experience in firstline support or a service desk environment. Familiarity with IT ticketing systems. Experience deploying devices using imaging tools (MDT, SCCM, Intune Autopilot). Awareness of ITIL principles (Foundation certification beneficial). Experience with Active Directory. Understanding of structured cabling and patch panel management. Experience supporting Microsoft 365. Personal Attributes Proactive, organised, and detailoriented. Able to work independently on-site with professionalism. Comfortable communicating with non-technical users. Problem solver with a willingness to learn and develop. Positive attitude and strong sense of ownership. Equality & Inclusion Leightons Opticians & Hearing Care is committed to promoting equal opportunities and fostering a workplace where diversity and inclusion are valued. We provide a working environment free from discrimination and ensure all employees and applicants are treated with dignity and respect, regardless of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic. Note: Applicants who have been unsuccessful in the past 12 months should not reapply for the same role.
Feb 19, 2026
Full time
JOB TITLE: IT Deployment & Support Technician (Fixed-Term Contract) LOCATION: Head Office (Farnham) / Field Based REPORTS TO: IT Operations Manager REPORTS: None HOURS: Monday to Friday 9.00-17.30. This is a fixed term contract for 7-9 months About the Role To build, configure and deploy enduser IT hardware, including desktop PCs, laptops, and peripherals, and to provide onsite installation services. The role also delivers firstline technical support through the IT ticketing system, ensuring users receive timely, effective assistance. A key part of the role includes maintaining IT infrastructure within data cabinets, ensuring tidy, secure, and welldocumented installations. Key Responsibilities PC Build & Deployment Build, image, and configure PCs, laptops and related equipment following company standards. Work with third party providers to ensure that software is installed correctly Install devices on-site, ensuring full testing, user handover, and documentation. Migrate user data and settings where required. Maintain inventory records for hardware, software, and licenses. OnSite Installation & Support Travel to internal customer sites to deliver and install new equipment. Replace or upgrade hardware on-site (e.g., monitors, docking stations, printers). Diagnose and resolve basic network connectivity issues (wired/wireless). Data Cabinet & Network Room Work Organise, tidy, and maintain data cabinets, patch panels, and structured cabling. Label and document cabling and port usage clearly. Identify and resolve issues with cabling, patching, and power distribution. First Line Service Desk Support Act as the initial point of contact for all IT queries via phone, email, and the HALO ITSM platform. Log, categorise, and prioritise incidents and service requests accurately and efficiently. Diagnose and resolve first-line issues such as: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook and email access issues (shared mailboxes, profile configuration) Printer, scanner, and peripheral connectivity Basic troubleshooting of Teams, SharePoint, and Windows-related issues Provide user guidance and how-to support for common Office 365 applications. Use internal knowledge base articles to ensure consistent, accurate resolutions. Escalate complex incidents to second-line support with detailed documentation of actions taken. Maintain clear communication with users throughout the ticket lifecycle to manage expectations. Monitor ticket queues to ensure timely SLA compliance and follow-ups. Identify recurring issues and suggest process or training improvements. ITIL & Best Practice Adherence Work within ITIL-aligned processes for Incident, Request and Asset Management. Maintain accurate documentation for equipment builds, installations, and infrastructure work. Contribute to the improvement of deployment processes and support procedures. General Responsibilities Maintain safe working practices in line with Health & Safety guidelines. Ensure confidentiality and secure handling of user data at all times. Support the wider IT team during projects, upgrades, and peak demand. Requirements Essential Skills & Experience Experience building and configuring Windows PCs and laptops. Good understanding of desktop hardware, components, and peripherals. Basic understanding of networking fundamentals (TCP/IP, DHCP, DNS). Ability to organise and tidy data/network cabinets to a professional standard. Full UK driving licence and willingness to travel to multiple sites. Strong customer service and communication skills. Desirable Skills & Experience Experience in firstline support or a service desk environment. Familiarity with IT ticketing systems. Experience deploying devices using imaging tools (MDT, SCCM, Intune Autopilot). Awareness of ITIL principles (Foundation certification beneficial). Experience with Active Directory. Understanding of structured cabling and patch panel management. Experience supporting Microsoft 365. Personal Attributes Proactive, organised, and detailoriented. Able to work independently on-site with professionalism. Comfortable communicating with non-technical users. Problem solver with a willingness to learn and develop. Positive attitude and strong sense of ownership. Equality & Inclusion Leightons Opticians & Hearing Care is committed to promoting equal opportunities and fostering a workplace where diversity and inclusion are valued. We provide a working environment free from discrimination and ensure all employees and applicants are treated with dignity and respect, regardless of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic. Note: Applicants who have been unsuccessful in the past 12 months should not reapply for the same role.
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ABOUT THIS OPPORTUNITY We are seeking a proactive and skilled IT Technician to play a key role in delivering high-quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short-term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL-aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re-routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root-cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors) Installing and testing software and updates while ensuring licence compliance Installing, configuring and maintaining VoIP phones Working with local academy Technicians and providing 2nd-line support for complex issues Familiarising yourself with academy network infrastructure and documentation Checking and maintaining server and network infrastructure according to HarrisNET best practice Supporting on-site infrastructure (physical/virtual servers, networking devices) to ensure availability and security WHAT WE ARE LOOKING FOR We are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly.We would like to hear from you if you are: A confident communicator at all levels, with excellent verbal and written communication skills Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Able to react quickly and effectively to issues and opportunities For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Feb 19, 2026
Full time
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ABOUT THIS OPPORTUNITY We are seeking a proactive and skilled IT Technician to play a key role in delivering high-quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short-term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL-aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re-routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root-cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors) Installing and testing software and updates while ensuring licence compliance Installing, configuring and maintaining VoIP phones Working with local academy Technicians and providing 2nd-line support for complex issues Familiarising yourself with academy network infrastructure and documentation Checking and maintaining server and network infrastructure according to HarrisNET best practice Supporting on-site infrastructure (physical/virtual servers, networking devices) to ensure availability and security WHAT WE ARE LOOKING FOR We are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly.We would like to hear from you if you are: A confident communicator at all levels, with excellent verbal and written communication skills Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Able to react quickly and effectively to issues and opportunities For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
The Performance Coach role involves supporting employees to achieve their best performance through coaching and development strategies. This position is ideal for someone passionate about driving employee growth within the business services industry. Client Details Our client is a FTSE 250 global recruitment business, with a track record of sustained success and excellence since it was founded 50 years ago; currently operating in 36 countries with 7000+ employees. Description Coaching & Development Deliver regular 1:1 coaching sessions focused on strategic goals and personal growth Conduct desk-side coaching to support, feedback and coach on key areas as well as embedding any L&D theory a Consultant has been trained on, to reinforce best practices and identify development opportunities Shadowing for deeper diagnosis: spotting trends and areas through coaching that present an opportunity to support further Coaching and working closely with the management team, using Insights tools to assess performance gaps and define outcomes to co-create tailored development plans Facilitate practical and tailored learning initiatives that focus on boosting productivity where consultants can practice, learn from peers and ask questions Strategic Collaboration Influencing and guiding stakeholders both to ensure all involved are aligned on how we boost and unlock performance Align coaching initiatives with business objectives in partnership with Directors, Heads of Practice, local leadership and the MD Provide ongoing honest, constructive feedback to leaders on team enablement and development Contribute to succession planning and employee experience strategies Performance Monitoring Analyse performance data to identify trends and coaching opportunities Review behavioural and operational metrics to identify where coaching/support is having an impact to present back to your stakeholders Collaborate with managers to interpret metrics and track the impact of interventions Learning & Development Integration Signpost relevant training resources and sessions Share key insights with L&D to inform content development and delivery Collaborate and work closely with local L&D Specialist on trends and key initiatives within your region Culture & Engagement Champion a culture of accountability, growth, and continuous improvement Act as a trusted advisor to consultants and managers Celebrate wins and share best practices across the region Support confidence-building and a growth mindset Profile The successful Sales Performance Coach should have: Proven coaching experience in a recruitment or sales environment and a passion for developing people to unlock potential Strong understanding of the recruitment life cycle and commercial drivers Comfortable working with performance data and CRM tools Excellent interpersonal, communication, and influencing skills; confident engaging with and influencing senior stakeholders and providing direct feedback Ability to take a creative approach to development and boosting performance You'll ideally have a background in: Recruitment consultancy - either as a success consultant looking to use their expertise elsewhere or within L&D Sales training specialist within the B2B services sector Please note, this role will be based out of our Weybridge office 3-4 days per week Job Offer Competitive salary Performance-related bonus Car Allowance - 5,100 5% employer pension contribution Life assurance x4 Single Private Medical Cover Income Protection A range of flexible benefits are also available Please note, this role will be based out of our Weybridge office 3-4 days per week If you are passionate about helping individuals achieve their potential and thrive in a performance-driven environment, we encourage you to apply for this exciting Performance Coach role today!
Feb 18, 2026
Full time
The Performance Coach role involves supporting employees to achieve their best performance through coaching and development strategies. This position is ideal for someone passionate about driving employee growth within the business services industry. Client Details Our client is a FTSE 250 global recruitment business, with a track record of sustained success and excellence since it was founded 50 years ago; currently operating in 36 countries with 7000+ employees. Description Coaching & Development Deliver regular 1:1 coaching sessions focused on strategic goals and personal growth Conduct desk-side coaching to support, feedback and coach on key areas as well as embedding any L&D theory a Consultant has been trained on, to reinforce best practices and identify development opportunities Shadowing for deeper diagnosis: spotting trends and areas through coaching that present an opportunity to support further Coaching and working closely with the management team, using Insights tools to assess performance gaps and define outcomes to co-create tailored development plans Facilitate practical and tailored learning initiatives that focus on boosting productivity where consultants can practice, learn from peers and ask questions Strategic Collaboration Influencing and guiding stakeholders both to ensure all involved are aligned on how we boost and unlock performance Align coaching initiatives with business objectives in partnership with Directors, Heads of Practice, local leadership and the MD Provide ongoing honest, constructive feedback to leaders on team enablement and development Contribute to succession planning and employee experience strategies Performance Monitoring Analyse performance data to identify trends and coaching opportunities Review behavioural and operational metrics to identify where coaching/support is having an impact to present back to your stakeholders Collaborate with managers to interpret metrics and track the impact of interventions Learning & Development Integration Signpost relevant training resources and sessions Share key insights with L&D to inform content development and delivery Collaborate and work closely with local L&D Specialist on trends and key initiatives within your region Culture & Engagement Champion a culture of accountability, growth, and continuous improvement Act as a trusted advisor to consultants and managers Celebrate wins and share best practices across the region Support confidence-building and a growth mindset Profile The successful Sales Performance Coach should have: Proven coaching experience in a recruitment or sales environment and a passion for developing people to unlock potential Strong understanding of the recruitment life cycle and commercial drivers Comfortable working with performance data and CRM tools Excellent interpersonal, communication, and influencing skills; confident engaging with and influencing senior stakeholders and providing direct feedback Ability to take a creative approach to development and boosting performance You'll ideally have a background in: Recruitment consultancy - either as a success consultant looking to use their expertise elsewhere or within L&D Sales training specialist within the B2B services sector Please note, this role will be based out of our Weybridge office 3-4 days per week Job Offer Competitive salary Performance-related bonus Car Allowance - 5,100 5% employer pension contribution Life assurance x4 Single Private Medical Cover Income Protection A range of flexible benefits are also available Please note, this role will be based out of our Weybridge office 3-4 days per week If you are passionate about helping individuals achieve their potential and thrive in a performance-driven environment, we encourage you to apply for this exciting Performance Coach role today!
We are working with a global financial institution to recruit a highly motivated PMO Consultant to join a dynamic team supporting the Markets business. This role offers the opportunity to work across a diverse portfolio of programs and projects, contributing to the successful delivery of strategic initiatives within a leading financial institution. Key Responsibilities Support Project Managers in applying enterprise-wide Program and Project Management Policy and Standards across the Markets book of work. Contribute to the design and implementation of Markets-specific project and PMO guidelines. Provide subject matter expertise and guidance on project management best practices. Assist in the PMO delivery of programs and projects across various Markets sales/trading desks and functions including Risk, Legal, Finance, and Compliance. Identify, prioritise, and track risks, issues, and dependencies across projects. Communicate effectively with key stakeholders and project teams to ensure alignment and transparency. Essential criteria Proven experience in PMO or project management roles within financial services, ideally supporting markets or trading functions. Strong understanding of project governance, risk management, and stakeholder engagement. Excellent communication and organisational skills. Ability to work collaboratively in a fast-paced, high-pressure environment. This role will require you to work 3 days per week in the Belfast office, so candidates within Northern Ireland will be given preference, and we would not consider someone relocating for this role. Although the role is initially for a 9-month period, there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Feb 18, 2026
Full time
We are working with a global financial institution to recruit a highly motivated PMO Consultant to join a dynamic team supporting the Markets business. This role offers the opportunity to work across a diverse portfolio of programs and projects, contributing to the successful delivery of strategic initiatives within a leading financial institution. Key Responsibilities Support Project Managers in applying enterprise-wide Program and Project Management Policy and Standards across the Markets book of work. Contribute to the design and implementation of Markets-specific project and PMO guidelines. Provide subject matter expertise and guidance on project management best practices. Assist in the PMO delivery of programs and projects across various Markets sales/trading desks and functions including Risk, Legal, Finance, and Compliance. Identify, prioritise, and track risks, issues, and dependencies across projects. Communicate effectively with key stakeholders and project teams to ensure alignment and transparency. Essential criteria Proven experience in PMO or project management roles within financial services, ideally supporting markets or trading functions. Strong understanding of project governance, risk management, and stakeholder engagement. Excellent communication and organisational skills. Ability to work collaboratively in a fast-paced, high-pressure environment. This role will require you to work 3 days per week in the Belfast office, so candidates within Northern Ireland will be given preference, and we would not consider someone relocating for this role. Although the role is initially for a 9-month period, there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Team Support Manager Work Pattern Flexibility required across all operating hours (This will be further discussed during interview) Sunday Monday Wednesday Thursday Friday Purpose of Shift Lead Role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Team Manager. Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Team Manager. Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening. Allocate resource effectively to deliver a quick payment experience. Enable all daily operational processes to be implemented efficiently across their area of the store at the correct times. Co ordinate the team to deliver a clean, safe and well presented store. Play your part in creating a great team atmosphere that is inclusive of everyone. Role model great customer service. Role model the M&S behaviours and colleague expectations across the store. Support team managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues. Support nearby stores if operationally required. Responsible for being a key holder and answering call outs as required. Responsible for tasks related to the opening and closing of the building; including receipt of vehicles, temperature controls, logging operational issues with relevant help desks, cash handling and TSL compliance in peripheral hours. Purpose Duty Manage in the absence of the next level Leader when required Champion new ways of working within stores through an open mindset and positive attitude Leads colleagues in delivery of task prioritising customer first Plans, allocates and follows through on delivery of task to a consistent standard across the store Drives on the job productivity Supports colleagues through coaching and feedback Uses MI to take action to drive performance Helps maintain a safe and legal environment for colleagues and customers Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates, it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
Feb 18, 2026
Full time
Team Support Manager Work Pattern Flexibility required across all operating hours (This will be further discussed during interview) Sunday Monday Wednesday Thursday Friday Purpose of Shift Lead Role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Team Manager. Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Team Manager. Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening. Allocate resource effectively to deliver a quick payment experience. Enable all daily operational processes to be implemented efficiently across their area of the store at the correct times. Co ordinate the team to deliver a clean, safe and well presented store. Play your part in creating a great team atmosphere that is inclusive of everyone. Role model great customer service. Role model the M&S behaviours and colleague expectations across the store. Support team managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues. Support nearby stores if operationally required. Responsible for being a key holder and answering call outs as required. Responsible for tasks related to the opening and closing of the building; including receipt of vehicles, temperature controls, logging operational issues with relevant help desks, cash handling and TSL compliance in peripheral hours. Purpose Duty Manage in the absence of the next level Leader when required Champion new ways of working within stores through an open mindset and positive attitude Leads colleagues in delivery of task prioritising customer first Plans, allocates and follows through on delivery of task to a consistent standard across the store Drives on the job productivity Supports colleagues through coaching and feedback Uses MI to take action to drive performance Helps maintain a safe and legal environment for colleagues and customers Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates, it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
Bid Manager IT Managed Services (UK MSP) Location: Hybrid, UK (Southampton commutable) Salary: Up to £50,000 DOE The Company A well-established and growing UK-based IT Managed Service Provider delivering managed infrastructure, cloud, service desk, security, and professional services to a broad public and private sector client base click apply for full job details
Feb 18, 2026
Full time
Bid Manager IT Managed Services (UK MSP) Location: Hybrid, UK (Southampton commutable) Salary: Up to £50,000 DOE The Company A well-established and growing UK-based IT Managed Service Provider delivering managed infrastructure, cloud, service desk, security, and professional services to a broad public and private sector client base click apply for full job details
Recruitment Services UK
Stoke-on-trent, Staffordshire
Job Title: Hire Desk Assistant Reporting To: Depot Manager Location: Stoke On Trent, England Hours: 4 hours per day 5 days per week - Monday to Friday 12.30pm until 16.30 pm Overtime is occasionally available at weekends. Salary: £14,476.18 per annum plus overtime/bonus. Benefits: Free access to Health Scheme Pension 22 Days Annual Leave/ Bank Holidays and an additional day for your Birthday. Qualifications: Full UK Driving Licence is essential. Any knowledge of the Damage Restoration Industry or associated equipment would be advantageous but not essential as full training will be given. Responsibilities: To deliver and collect equipment for our customers in a polite, friendly, and professional manner using our fleet of company vehicles. Attention to detail essential when completing paperwork associated with these deliveries and collections. To clean service and test all equipment upon return from hire to ensure safety and compliance with the relevant regulations and to ensure our high company standards are maintained
Feb 18, 2026
Full time
Job Title: Hire Desk Assistant Reporting To: Depot Manager Location: Stoke On Trent, England Hours: 4 hours per day 5 days per week - Monday to Friday 12.30pm until 16.30 pm Overtime is occasionally available at weekends. Salary: £14,476.18 per annum plus overtime/bonus. Benefits: Free access to Health Scheme Pension 22 Days Annual Leave/ Bank Holidays and an additional day for your Birthday. Qualifications: Full UK Driving Licence is essential. Any knowledge of the Damage Restoration Industry or associated equipment would be advantageous but not essential as full training will be given. Responsibilities: To deliver and collect equipment for our customers in a polite, friendly, and professional manner using our fleet of company vehicles. Attention to detail essential when completing paperwork associated with these deliveries and collections. To clean service and test all equipment upon return from hire to ensure safety and compliance with the relevant regulations and to ensure our high company standards are maintained
Helpdesk Administrator Basildon (Office-Based) £12.71 per hour Full Time Contract The Company A well-established and growing Facilities Management provider delivering hard and soft FM services across commercial and public sector contracts nationwide. Due to continued growth, they are looking to appoint an organised and customer-focused Helpdesk Administrator to join their busy support team. The Role As a Helpdesk Administrator, you will be the first point of contact for clients, engineers, and subcontractors, ensuring all reactive and planned maintenance jobs are logged, scheduled, and completed within SLA. This is a fast-paced role that requires strong organisational skills, attention to detail, and excellent communication. Key Responsibilities Answering incoming calls and emails from clients and tenants Logging reactive maintenance jobs onto the CAFM system Scheduling engineers and subcontractors Monitoring job progress and ensuring SLA compliance Raising purchase orders and processing invoices Updating clients with job status reports Supporting Contract Managers with administrative duties Ensuring accurate record keeping and system updates About You Previous experience in a Helpdesk, FM, or property maintenance environment preferred Experience using CAFM systems (e.g., Concept, Maximo, Planet FM, etc.) desirable Strong administrative and organisational skills Confident communicator with good telephone manner Ability to prioritise workload in a busy environment Good working knowledge of Microsoft Office
Feb 18, 2026
Contractor
Helpdesk Administrator Basildon (Office-Based) £12.71 per hour Full Time Contract The Company A well-established and growing Facilities Management provider delivering hard and soft FM services across commercial and public sector contracts nationwide. Due to continued growth, they are looking to appoint an organised and customer-focused Helpdesk Administrator to join their busy support team. The Role As a Helpdesk Administrator, you will be the first point of contact for clients, engineers, and subcontractors, ensuring all reactive and planned maintenance jobs are logged, scheduled, and completed within SLA. This is a fast-paced role that requires strong organisational skills, attention to detail, and excellent communication. Key Responsibilities Answering incoming calls and emails from clients and tenants Logging reactive maintenance jobs onto the CAFM system Scheduling engineers and subcontractors Monitoring job progress and ensuring SLA compliance Raising purchase orders and processing invoices Updating clients with job status reports Supporting Contract Managers with administrative duties Ensuring accurate record keeping and system updates About You Previous experience in a Helpdesk, FM, or property maintenance environment preferred Experience using CAFM systems (e.g., Concept, Maximo, Planet FM, etc.) desirable Strong administrative and organisational skills Confident communicator with good telephone manner Ability to prioritise workload in a busy environment Good working knowledge of Microsoft Office
Job Opportunities Use the Government Jobs tab to search through your municipality's employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me button. REPORTS TO: Chief Financial Officer/Treasurer SCHEDULE: 8:30 am to 4:30 pm, Monday through Friday SALARY RANGE: $70,000 - $90,000 commensurate with experience ESSENTIAL FUNCTIONS OF THE POSITION: Preparation of the bi-weekly payroll and all related reports and documentation for approximately 270-300 employees using Primepoint software. Ability to interpret and apply multiple collective bargaining agreements and individual contracts. Prepare, verify and process all payrolls and payroll adjustments including but not limited to; new hires, promotions, salary changes, terminations, retroactive payments and stipends. Monitor the payroll calendar for contractual step increases and required adjustments. Maintain various spreadsheets to ensure accurate and timely handling of retroactive salary, stipend, clothing allowance, buy back and buy out payments, etc. Prepare & execute all employee deduction agency payments on a bi-weekly basis. Preparation and verification of all payroll reports; bi-weekly, monthly, quarterly and annually (both State and Federal Government as required). Administration of NJ Public Employees' Retirement System and NJ Police & Firemen's Retirement System including but not limited to: Enrollments, transfers, loans, certification of salary, monthly and annual payment transmission, quarterly IROC reporting, and retroactive salary reporting. Assist in the preparation of all correspondence and reports pertaining to payroll generated through the Finance Office. Assist in the preparation of personnel data for negotiations. Assist the Chief Financial Officer with annual salary projections for preparation of the annual budget. Provide verification of employment as requested by outside agencies. Establish and maintain personnel files and accurate attendance records. Provide backup secretarial service necessary for the smooth operation of the Finance Office. All other tasks as assigned by the Chief Financial Officer, Assistant Chief Financial Officer and Township Administrator. QUALIFICATIONS FOR THE POSITION: The ability to read, write, speak and understand the English language sufficiently to perform the duties of the position. The ability to pass a post offer/pre-employment physical exam including a drug screening analysis. Conformance with the Township of Stafford dress code and other personnel policies as adopted by the Township. The ability to work cooperatively with associates, subordinates, superior officers, and with those interested in or concerned with the work of the office. The ability to act courteously and effectively with the public. The ability to make financial entries accurately and to check financial records prepared by others for accuracy, completeness and propriety. The ability to type 30-45 words per minute. Working knowledge of bookkeeping and mathematics that pertain to this position and thorough knowledge of payroll and related procedures. The ability to compile materials for use in reports and summaries. The ability to maintain records and files with a high degree of accuracy, confidentiality and attention to detail. The ability to manage multiple deadlines in a fast-paced environment. Extensive experience in computer operations and programs including Microsoft Windows based applications. The ability to operate standard office equipment. Excellent organizational and communication skills. A High School diploma or the equivalent with two years business experience or two years of college education. The ability to obtain and maintain any certifications deemed necessary by virtue of State, Local, or Administrative mandate. PHYSICAL DEMANDS: 1. Vision: For most tasks: typing, copying, data entry, filing, retrieving information. 2. Sitting: For deskwork and meeting with employees. 3. Hearing: For communicating with employees. 4. Fine Dexterity: For operation of: computer, calculator, & typewriter 5. Handling: For inputting information into office machines and equipment 6. Lifting and Carrying: For lifting and carrying files from office to office. 7. Bending and Twisting: For filing and retrieving information. 8. Standing/Walking: For filing and checking/retrieving information from other offices. 9. Talking: For communicating with employees. 10. Pushing/Pulling: For retrieving information from file drawers. 11. Crouching/Bending: For accessing equipment and files. 12. Balancing: For carrying items from offices. 13. Reaching: Retrieving items from shelves.
Feb 18, 2026
Full time
Job Opportunities Use the Government Jobs tab to search through your municipality's employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me button. REPORTS TO: Chief Financial Officer/Treasurer SCHEDULE: 8:30 am to 4:30 pm, Monday through Friday SALARY RANGE: $70,000 - $90,000 commensurate with experience ESSENTIAL FUNCTIONS OF THE POSITION: Preparation of the bi-weekly payroll and all related reports and documentation for approximately 270-300 employees using Primepoint software. Ability to interpret and apply multiple collective bargaining agreements and individual contracts. Prepare, verify and process all payrolls and payroll adjustments including but not limited to; new hires, promotions, salary changes, terminations, retroactive payments and stipends. Monitor the payroll calendar for contractual step increases and required adjustments. Maintain various spreadsheets to ensure accurate and timely handling of retroactive salary, stipend, clothing allowance, buy back and buy out payments, etc. Prepare & execute all employee deduction agency payments on a bi-weekly basis. Preparation and verification of all payroll reports; bi-weekly, monthly, quarterly and annually (both State and Federal Government as required). Administration of NJ Public Employees' Retirement System and NJ Police & Firemen's Retirement System including but not limited to: Enrollments, transfers, loans, certification of salary, monthly and annual payment transmission, quarterly IROC reporting, and retroactive salary reporting. Assist in the preparation of all correspondence and reports pertaining to payroll generated through the Finance Office. Assist in the preparation of personnel data for negotiations. Assist the Chief Financial Officer with annual salary projections for preparation of the annual budget. Provide verification of employment as requested by outside agencies. Establish and maintain personnel files and accurate attendance records. Provide backup secretarial service necessary for the smooth operation of the Finance Office. All other tasks as assigned by the Chief Financial Officer, Assistant Chief Financial Officer and Township Administrator. QUALIFICATIONS FOR THE POSITION: The ability to read, write, speak and understand the English language sufficiently to perform the duties of the position. The ability to pass a post offer/pre-employment physical exam including a drug screening analysis. Conformance with the Township of Stafford dress code and other personnel policies as adopted by the Township. The ability to work cooperatively with associates, subordinates, superior officers, and with those interested in or concerned with the work of the office. The ability to act courteously and effectively with the public. The ability to make financial entries accurately and to check financial records prepared by others for accuracy, completeness and propriety. The ability to type 30-45 words per minute. Working knowledge of bookkeeping and mathematics that pertain to this position and thorough knowledge of payroll and related procedures. The ability to compile materials for use in reports and summaries. The ability to maintain records and files with a high degree of accuracy, confidentiality and attention to detail. The ability to manage multiple deadlines in a fast-paced environment. Extensive experience in computer operations and programs including Microsoft Windows based applications. The ability to operate standard office equipment. Excellent organizational and communication skills. A High School diploma or the equivalent with two years business experience or two years of college education. The ability to obtain and maintain any certifications deemed necessary by virtue of State, Local, or Administrative mandate. PHYSICAL DEMANDS: 1. Vision: For most tasks: typing, copying, data entry, filing, retrieving information. 2. Sitting: For deskwork and meeting with employees. 3. Hearing: For communicating with employees. 4. Fine Dexterity: For operation of: computer, calculator, & typewriter 5. Handling: For inputting information into office machines and equipment 6. Lifting and Carrying: For lifting and carrying files from office to office. 7. Bending and Twisting: For filing and retrieving information. 8. Standing/Walking: For filing and checking/retrieving information from other offices. 9. Talking: For communicating with employees. 10. Pushing/Pulling: For retrieving information from file drawers. 11. Crouching/Bending: For accessing equipment and files. 12. Balancing: For carrying items from offices. 13. Reaching: Retrieving items from shelves.
Coordinator Based in Essex Permanent Office based 28-33K per annum Key Responsibilities: Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email. Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions. Liaison and follow up with Managers, engineers and approved subcontractors. Ensure tasks are completed in line with the PPM planners and/ or client requirements. Compile small work quotations
Feb 18, 2026
Full time
Coordinator Based in Essex Permanent Office based 28-33K per annum Key Responsibilities: Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email. Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions. Liaison and follow up with Managers, engineers and approved subcontractors. Ensure tasks are completed in line with the PPM planners and/ or client requirements. Compile small work quotations
We have a vacancy in our Lettings team based in Staveley, Kendal. To apply you should have a good knowledge of the lettings industry and preferably be working towards your ARLA qualification. We will provide the resources to further your career, ensuring you are fully trained in residential property management. You must possess a can do attitude and a drive to deliver excellent customer service as well as being proficient in all Microsoft programs. We offer our clients bespoke asset management and therefore your role will require an all-round knowledge of the letting process from instruction through marketing & viewing, to day to day management. Whilst we can offer flexible arrangements, we are ideally looking for someone working on a full-time basis. This is not always a desk bound role. Whilst you will be office based to carry out paperwork, your role will involve travelling the area managing, viewing and visiting properties. Some of the tasks you will be responsible for - Booking and liaising with contractors for maintenance issues, keeping all parties up to date. Conducting viewings Processing property applications Referencing prospective tenants Conducting check ins & check outs Dealing with deposit releases Lease preparation Dealing with any landlord and tenant queries. Arranging and carrying out property inspections with tenants and reporting to Landlords with feedback Dealing with contractor invoicing Assisting colleagues with administrative duties and issues and any other tasks You will need: To be a team player The ability to prioritise and time manage Professional communication skills both written and verbal High level customer service skills and experience A positive and proactive attitude The ability to keep calm under pressure Minimum of 1 years experience as a Property Manager or similar (preferred) A full clean driving licence H&H Land & Estates is part of H&H Group, As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary, company pension, training and personal development and salary sacrifice schemes we also offer an income protection policy and private healthcare. We are proud to be an employer of choice in Cumbria and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships. JBRP1_UKTJ
Feb 18, 2026
Full time
We have a vacancy in our Lettings team based in Staveley, Kendal. To apply you should have a good knowledge of the lettings industry and preferably be working towards your ARLA qualification. We will provide the resources to further your career, ensuring you are fully trained in residential property management. You must possess a can do attitude and a drive to deliver excellent customer service as well as being proficient in all Microsoft programs. We offer our clients bespoke asset management and therefore your role will require an all-round knowledge of the letting process from instruction through marketing & viewing, to day to day management. Whilst we can offer flexible arrangements, we are ideally looking for someone working on a full-time basis. This is not always a desk bound role. Whilst you will be office based to carry out paperwork, your role will involve travelling the area managing, viewing and visiting properties. Some of the tasks you will be responsible for - Booking and liaising with contractors for maintenance issues, keeping all parties up to date. Conducting viewings Processing property applications Referencing prospective tenants Conducting check ins & check outs Dealing with deposit releases Lease preparation Dealing with any landlord and tenant queries. Arranging and carrying out property inspections with tenants and reporting to Landlords with feedback Dealing with contractor invoicing Assisting colleagues with administrative duties and issues and any other tasks You will need: To be a team player The ability to prioritise and time manage Professional communication skills both written and verbal High level customer service skills and experience A positive and proactive attitude The ability to keep calm under pressure Minimum of 1 years experience as a Property Manager or similar (preferred) A full clean driving licence H&H Land & Estates is part of H&H Group, As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary, company pension, training and personal development and salary sacrifice schemes we also offer an income protection policy and private healthcare. We are proud to be an employer of choice in Cumbria and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships. JBRP1_UKTJ
Job Title: Talent Development Partner Location: Leeds, Manchester or Glasgow (Hybrid working available) Company: Search Recruitment Group About the Role We are looking for a Talent Development Partner to join our Talent Development function to support and elevate sales capability across the business. This role is ideal for someone who enjoys working at the intersection of performance, learning, and people development. You will be responsible for delivering consultant development programmes, providing practical coaching to consultants and managers, and creating engaging, commercially relevant training that reflects the pace and demands of the market. The role requires someone who can translate sales strategy, behaviours, and performance data into clear, engaging, and practical learning experiences that drive measurable performance improvement. Key Responsibilities Consultant Development & Sales Capability Deliver consultant development programmes focused on sales capability, client and candidate management, and commercial performance. Provide desk-based and virtual coaching to support consultants at different stages of their career, from new starters through to experienced performers. Support managers in reinforcing learning through coaching, feedback, and performance conversations. Learning Design & Delivery Design and deliver engaging learning solutions, including workshops, virtual sessions, and on-demand learning content. Continuously review and improve training content to ensure it reflects current market conditions, business priorities, and performance data. Support the evolution of development programmes in line with business strategy and capability needs. Stakeholder Collaboration Work closely with Talent Development, senior leaders, and managers to identify capability gaps and development priorities. Use performance data, feedback, and business insight to shape learning interventions and coaching focus areas. Support wider talent and capability initiatives across the business. Skills and Experience Essential Experience working within a recruitment or sales-led environment. Strong understanding of sales methodology, consultant behaviours, and desk performance drivers. Experience delivering training, coaching, or development support. Strong facilitation, communication, and stakeholder management skills. Ability to translate business needs into practical, high-impact learning solutions. Preferred / Desirable Experience designing structured development programmes. Demonstrable coaching experience, with the ability to support performance and development conversations. Experience working within a fast-paced, multi-brand or multi-sector business. Why Join Us? This is a great opportunity to play a key role in shaping how we develop sales capability and performance across the business. You'll work closely with leaders and managers, support the growth of our consultants, and make a tangible impact on performance, engagement, and career development across the organisation. Benefits Flexible and Hybrid working FlexHoliday - buy and sell up to 5 days 22 Days Annual Leave plus 8 Days Bank Holiday (Increases Annually for up to 5 Years) Monthly Talent Development Upskill Training Employee Assistance Programme (EAP) Cycle to Work Scheme Eligibility to participate in all Regional/National company rewards and recognition schemes Electric or Hybrid Car Benefits Scheme Enhanced Maternity Pay Death in service benefit (3 x annual salary) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 18, 2026
Full time
Job Title: Talent Development Partner Location: Leeds, Manchester or Glasgow (Hybrid working available) Company: Search Recruitment Group About the Role We are looking for a Talent Development Partner to join our Talent Development function to support and elevate sales capability across the business. This role is ideal for someone who enjoys working at the intersection of performance, learning, and people development. You will be responsible for delivering consultant development programmes, providing practical coaching to consultants and managers, and creating engaging, commercially relevant training that reflects the pace and demands of the market. The role requires someone who can translate sales strategy, behaviours, and performance data into clear, engaging, and practical learning experiences that drive measurable performance improvement. Key Responsibilities Consultant Development & Sales Capability Deliver consultant development programmes focused on sales capability, client and candidate management, and commercial performance. Provide desk-based and virtual coaching to support consultants at different stages of their career, from new starters through to experienced performers. Support managers in reinforcing learning through coaching, feedback, and performance conversations. Learning Design & Delivery Design and deliver engaging learning solutions, including workshops, virtual sessions, and on-demand learning content. Continuously review and improve training content to ensure it reflects current market conditions, business priorities, and performance data. Support the evolution of development programmes in line with business strategy and capability needs. Stakeholder Collaboration Work closely with Talent Development, senior leaders, and managers to identify capability gaps and development priorities. Use performance data, feedback, and business insight to shape learning interventions and coaching focus areas. Support wider talent and capability initiatives across the business. Skills and Experience Essential Experience working within a recruitment or sales-led environment. Strong understanding of sales methodology, consultant behaviours, and desk performance drivers. Experience delivering training, coaching, or development support. Strong facilitation, communication, and stakeholder management skills. Ability to translate business needs into practical, high-impact learning solutions. Preferred / Desirable Experience designing structured development programmes. Demonstrable coaching experience, with the ability to support performance and development conversations. Experience working within a fast-paced, multi-brand or multi-sector business. Why Join Us? This is a great opportunity to play a key role in shaping how we develop sales capability and performance across the business. You'll work closely with leaders and managers, support the growth of our consultants, and make a tangible impact on performance, engagement, and career development across the organisation. Benefits Flexible and Hybrid working FlexHoliday - buy and sell up to 5 days 22 Days Annual Leave plus 8 Days Bank Holiday (Increases Annually for up to 5 Years) Monthly Talent Development Upskill Training Employee Assistance Programme (EAP) Cycle to Work Scheme Eligibility to participate in all Regional/National company rewards and recognition schemes Electric or Hybrid Car Benefits Scheme Enhanced Maternity Pay Death in service benefit (3 x annual salary) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Are you an experienced Mobiles Sales professional looking to be part of a global organisation but selling at a local level ? We are recruiting a Business Development Manager to be the Mobiles Specialist for an established telecoms organisation where you will be responsible for achieving new business and sales targets WHY Purpose: To Sell the Business s Products and Services and Future Mobile Proposition to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. As a leading telecoms company, we should be maximising the potential in our base to sell mobile and to be recognised as the No 1 mobile supplier in the Business Market. WITH WHO Relationships: With KDM within the SME Market (Managing Directors, IT Directors, Sales Directors and Finance Directors You will need to be able to sell to Top Team Decision Makers in organisations from 5 man bands to 100+ Employees. With your sales Colleagues. 14 Desk based Sales, 3 Field Sales, 5 Hybrid Field Sales and 5 Customer Service Colleagues to support and help you achieve the mobile target. You will need to be able to work with a close knit sales team, working to the same goals as a team whilst also achieving your personal targets. You will also need to be able to build an effective relationship with the service team to ensure we limit the time taken to deal with any potential sales order issues. The relationship with your sales team is vital to the success of your role. You want them to be proactively finding opportunity for you to go and close to supplement the work you are doing. With the Management Team: 2 Sales Manager. The Operations Manager. 3 Team Leaders and a Managing Director. It is important that you have the same goals as your Peers, which is to over achieve on all target areas whilst at the same time delivering world class customer service. With internal Departments and also Key Members of the Support Team It is important that you manage any inbound calls from customers confidently and accurately and ensure they are passed to the relevant team within to help resolve any issues. It is also key that you build and develop relationships with key who are there to help you develop. WHAT Activities: We would expect this person to be highly driven. A high work ethic and an ability to make a high number of outbound business development calls to the SME Market. We would also expect this candidate to Landscape all customers and work/manage a prospect bank for mobiles. Knowing your prospect and your customers is vital to making this position work. Making a Minimum 75 Outbound Calls in a B2B environment to over achieve your sales targets At least 3 days per week. We would expect you to book 5 Meetings per week for new business. You will have the support of a Mobile Specialist To Take Ownership of all of your targets and deliver on a consistent Basis NEEDS Inputs: Need to be able to work unsupervised, as part of a team and able to achieve results through virtual team working. An appreciation of confidentiality is essential. Understand and comply with regulatory, fair trading and competition roles. Must be able to work in front of a VDU for long periods of time. SKILLS Key Competencies: CULTUAL and BEHAVOURIAL FIT: • Trustworthy • High Work Ethic • Work with High Integrity • Disciplined • Positive Mental Attitude. TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Must Have B2B Mobile Sales Experience Minimum 2 Years QUALIFICATIONS: 5 GCSE s Level 6 And Above.
Feb 17, 2026
Full time
Are you an experienced Mobiles Sales professional looking to be part of a global organisation but selling at a local level ? We are recruiting a Business Development Manager to be the Mobiles Specialist for an established telecoms organisation where you will be responsible for achieving new business and sales targets WHY Purpose: To Sell the Business s Products and Services and Future Mobile Proposition to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. As a leading telecoms company, we should be maximising the potential in our base to sell mobile and to be recognised as the No 1 mobile supplier in the Business Market. WITH WHO Relationships: With KDM within the SME Market (Managing Directors, IT Directors, Sales Directors and Finance Directors You will need to be able to sell to Top Team Decision Makers in organisations from 5 man bands to 100+ Employees. With your sales Colleagues. 14 Desk based Sales, 3 Field Sales, 5 Hybrid Field Sales and 5 Customer Service Colleagues to support and help you achieve the mobile target. You will need to be able to work with a close knit sales team, working to the same goals as a team whilst also achieving your personal targets. You will also need to be able to build an effective relationship with the service team to ensure we limit the time taken to deal with any potential sales order issues. The relationship with your sales team is vital to the success of your role. You want them to be proactively finding opportunity for you to go and close to supplement the work you are doing. With the Management Team: 2 Sales Manager. The Operations Manager. 3 Team Leaders and a Managing Director. It is important that you have the same goals as your Peers, which is to over achieve on all target areas whilst at the same time delivering world class customer service. With internal Departments and also Key Members of the Support Team It is important that you manage any inbound calls from customers confidently and accurately and ensure they are passed to the relevant team within to help resolve any issues. It is also key that you build and develop relationships with key who are there to help you develop. WHAT Activities: We would expect this person to be highly driven. A high work ethic and an ability to make a high number of outbound business development calls to the SME Market. We would also expect this candidate to Landscape all customers and work/manage a prospect bank for mobiles. Knowing your prospect and your customers is vital to making this position work. Making a Minimum 75 Outbound Calls in a B2B environment to over achieve your sales targets At least 3 days per week. We would expect you to book 5 Meetings per week for new business. You will have the support of a Mobile Specialist To Take Ownership of all of your targets and deliver on a consistent Basis NEEDS Inputs: Need to be able to work unsupervised, as part of a team and able to achieve results through virtual team working. An appreciation of confidentiality is essential. Understand and comply with regulatory, fair trading and competition roles. Must be able to work in front of a VDU for long periods of time. SKILLS Key Competencies: CULTUAL and BEHAVOURIAL FIT: • Trustworthy • High Work Ethic • Work with High Integrity • Disciplined • Positive Mental Attitude. TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Must Have B2B Mobile Sales Experience Minimum 2 Years QUALIFICATIONS: 5 GCSE s Level 6 And Above.
Role: Service Desk Operations Manager Location: Wythenshawe (office based) Term: Full Time, Permanent Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends Salary: 44,000 DOE + benefits CCA Recruitment are excited to be recruiting for a Service Desk Operations Manage r to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team. Role duties of the Service Desk Operations Manager Build and deliver success plans for the team Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI's Continually assess the skill levels of the team, implementing remedial plans to enable success Support personal development planning Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process and system improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Service Desk Operations Manager Evidence leading a contact centre team to success Experience of delivering against against metrics Experience of positively influencing growth and improvement with individuals Experience of different sales and coaching methodology Attention to detail Proven track record of analytical and reporting skills Excellent time and task management Please follow the link to apply for this Service Desk Operations Manager role based in Wythenshawe. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Feb 17, 2026
Full time
Role: Service Desk Operations Manager Location: Wythenshawe (office based) Term: Full Time, Permanent Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends Salary: 44,000 DOE + benefits CCA Recruitment are excited to be recruiting for a Service Desk Operations Manage r to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team. Role duties of the Service Desk Operations Manager Build and deliver success plans for the team Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI's Continually assess the skill levels of the team, implementing remedial plans to enable success Support personal development planning Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process and system improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Service Desk Operations Manager Evidence leading a contact centre team to success Experience of delivering against against metrics Experience of positively influencing growth and improvement with individuals Experience of different sales and coaching methodology Attention to detail Proven track record of analytical and reporting skills Excellent time and task management Please follow the link to apply for this Service Desk Operations Manager role based in Wythenshawe. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
A leading telecommunications/data company is expanding due to phenomenal growth and is looking to expand its already successful desk team. Part of a large international organisation but working on a local level . Highly respected in the industry. You will be tasked with selling leading edge telecoms and data solutions into existing accounts and managing, growing and retaining them. Ideally, you will have good telesales/desk based/internal sales experience in telecoms, IT or technology products and solutions. However, applications are encouraged from good, proven salespeople who feel they can succeed in this role A guarantee of commission is offered for the first 3 months Responsibilities: • Making Outbound Calls in a B2B environment to over achieve your sales targets • To Complete all Sales Order paperwork within 24 hours with a high level of accuracy • To keep up to date a full and complete Sales Ledger tracking your sales • To Learn and develop your own effective solution selling sales technique to ensure you are selling multi-product solutions. • To deal with any inbound queries and pass to the relevant team within our office. • To Take Ownership of all of your targets and deliver on a consistent Basis reviewed Monthly and then quarterly • To proactively learn about our Portfolio of products using the Learning Academy and The Genie Accreditation provided over a 12 month period. Purpose: • To sell the Business s Products and Services to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. • We are always looking to find new sales talent who strive to over-achieve targets and who have the ambition to develop the business from desk based sales to Field sales. • As a leading Local Business in the UK, we are looking to expand our existing customer base by a minimum of 800 business per annum whilst at the same time upselling to our existing customer base by selling our new products and service • To Log accurately all campaign calls using the CRM system (Salesforce) Regular reviews as part of your 1-2-1 SKILLS Key Competencies: CULTURAL and BEHAVOURIAL FIT: Highly pro-active Be driven, determined & self-motivated Be Accountable for everything you do. Strong relationship building skills Be Approachable Be able to work as part of a team Be Respectful Excellent communication skills and telephone manner Be Professional at all times when representing BTLB • Positive Mental Attitude. We Want Can Do! Not Won t Do • Excellent listening skills • Able to identify, generate and close new business • Flexible approach to meet business requirements TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Minimum 12-month Telesales Experience in B2B FULL PRODUCT TRAINING PROVIDED ALONG WITH ON-GOING SALES AND PERSONAL DEVELOPMENT
Feb 17, 2026
Full time
A leading telecommunications/data company is expanding due to phenomenal growth and is looking to expand its already successful desk team. Part of a large international organisation but working on a local level . Highly respected in the industry. You will be tasked with selling leading edge telecoms and data solutions into existing accounts and managing, growing and retaining them. Ideally, you will have good telesales/desk based/internal sales experience in telecoms, IT or technology products and solutions. However, applications are encouraged from good, proven salespeople who feel they can succeed in this role A guarantee of commission is offered for the first 3 months Responsibilities: • Making Outbound Calls in a B2B environment to over achieve your sales targets • To Complete all Sales Order paperwork within 24 hours with a high level of accuracy • To keep up to date a full and complete Sales Ledger tracking your sales • To Learn and develop your own effective solution selling sales technique to ensure you are selling multi-product solutions. • To deal with any inbound queries and pass to the relevant team within our office. • To Take Ownership of all of your targets and deliver on a consistent Basis reviewed Monthly and then quarterly • To proactively learn about our Portfolio of products using the Learning Academy and The Genie Accreditation provided over a 12 month period. Purpose: • To sell the Business s Products and Services to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. • We are always looking to find new sales talent who strive to over-achieve targets and who have the ambition to develop the business from desk based sales to Field sales. • As a leading Local Business in the UK, we are looking to expand our existing customer base by a minimum of 800 business per annum whilst at the same time upselling to our existing customer base by selling our new products and service • To Log accurately all campaign calls using the CRM system (Salesforce) Regular reviews as part of your 1-2-1 SKILLS Key Competencies: CULTURAL and BEHAVOURIAL FIT: Highly pro-active Be driven, determined & self-motivated Be Accountable for everything you do. Strong relationship building skills Be Approachable Be able to work as part of a team Be Respectful Excellent communication skills and telephone manner Be Professional at all times when representing BTLB • Positive Mental Attitude. We Want Can Do! Not Won t Do • Excellent listening skills • Able to identify, generate and close new business • Flexible approach to meet business requirements TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Minimum 12-month Telesales Experience in B2B FULL PRODUCT TRAINING PROVIDED ALONG WITH ON-GOING SALES AND PERSONAL DEVELOPMENT
