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it service desk manager
Safer Hand Solutions
Trainee Recruitment Consultant
Safer Hand Solutions
Trainee Recruitment Consultant Start your recruitment journey in a fast-paced, rewarding role where you truly make a difference. We are an ambitious, hardworking and compassionate Healthcare Recruitment Agency established in 2018, with 3 additional thriving branches across the country. At SaferHandCare, we value integrity, transparency and a collaborative, progressive culture. Above all, we have an unwavering passion for recruitment and supporting Nursing/Residential Homes and vulnerable individuals. Healthcare recruitment can be challenging, but it is also incredibly rewarding we support each other and make a real difference every day! Newcastle-under-Lyme £27,000 (+ £2400 per annum for on call + uncapped commission) Fulltime; Monday - Friday Additional on call duties on evenings and weekends, on a rota basis 8am 4pm Driving licence required Onsite Role: As a Trainee Recruitment Consultant within the healthcare industry, you will manage our busy temporary staffing desk, providing support with effective scheduling and liaising with our dedicated, registered care staff and local residential and nursing establishments that we support. You will also actively participate in new business development activities. This is a fast-paced, people-focused role suited to someone who thrives under pressure and enjoys building relationships while delivering outstanding service. You will be fully supported by approachable and hands-on management and the wider team, who value and recognise your hard work, with clear rewards and progression opportunities. Your duties will mainly include: Taking an active role in the candidate attraction process including sourcing potential healthcare professionals, reviewing applications, conducting interviews and onboarding Managing existing clients to ensure all temporary staffing needs are met Prospecting potential clients by using sales, business development, marketing techniques and networking to grow your client base Achieving and exceeding KPI's, targets & objectives on a daily/weekly/monthly basis Collaborating effectively with the team Getting to know our carers and their schedules, locations etc., as well as building/developing strong relationships with the care home managers Retaining information regarding care home preferences, shift patterns etc. Delivering the highest quality of client and candidate service Ensuring compliance is maintained to the highest standard Co-ordinating shifts on a busy temp desk Managing the out of hours on-call phone shared on a rota basis including alternate weekends Nominating Carer s of the Month based on their hard work and dedication Ad hoc duties when required Requirements: Ideally, you will currently be working as a Recruitment Consultant within Healthcare or on a busy temporary desk. However, we are also open to motivated trainees with the right attitude and transferable skills, as full training will be provided. If you re ambitious, driven and motivated by making a difference while helping others, that s exactly what we re looking for! You will also ideally have: Demonstrable experience of resilience and remaining focused when things don t go as planned healthcare recruitment is a particularly difficult industry, but we re in it together and we re making a difference every day! Confident approach, and sometimes assertive when needed, with excellent communication and interpersonal skills Ability to multitask in a fast-paced environment and work reactively Excellent organisational skills with the ability to think outside the box A full UK Driving License with access to your own vehicle during working hours Flexibility to manage the on-call phone during evenings and weekends on a rota basis Additional Information Uncapped, generous commission structure On call bonus Incredible potential for career development as part of a growing business Supportive, friendly, and approachable management who will not only listen but value your ideas and input into the business Working alongside a vibrant, talented, and motivated team Regular incentives (including trips abroad, cash prizes, meals out, additional annual leave etc.) Social Events Annual Leave rising with service up to 25 days Additional day off on your birthday Christmas Shut Down This is a fantastic opportunity for someone with drive, ambition and focus to have a real impact in a growing business, looking to progress their career. If you have the relevant experience and would like to learn more, then please call (phone number removed) (option2) and ask for Rebecca Quilliam-Brown. Alternatively, submit your application for consideration.
May 01, 2026
Full time
Trainee Recruitment Consultant Start your recruitment journey in a fast-paced, rewarding role where you truly make a difference. We are an ambitious, hardworking and compassionate Healthcare Recruitment Agency established in 2018, with 3 additional thriving branches across the country. At SaferHandCare, we value integrity, transparency and a collaborative, progressive culture. Above all, we have an unwavering passion for recruitment and supporting Nursing/Residential Homes and vulnerable individuals. Healthcare recruitment can be challenging, but it is also incredibly rewarding we support each other and make a real difference every day! Newcastle-under-Lyme £27,000 (+ £2400 per annum for on call + uncapped commission) Fulltime; Monday - Friday Additional on call duties on evenings and weekends, on a rota basis 8am 4pm Driving licence required Onsite Role: As a Trainee Recruitment Consultant within the healthcare industry, you will manage our busy temporary staffing desk, providing support with effective scheduling and liaising with our dedicated, registered care staff and local residential and nursing establishments that we support. You will also actively participate in new business development activities. This is a fast-paced, people-focused role suited to someone who thrives under pressure and enjoys building relationships while delivering outstanding service. You will be fully supported by approachable and hands-on management and the wider team, who value and recognise your hard work, with clear rewards and progression opportunities. Your duties will mainly include: Taking an active role in the candidate attraction process including sourcing potential healthcare professionals, reviewing applications, conducting interviews and onboarding Managing existing clients to ensure all temporary staffing needs are met Prospecting potential clients by using sales, business development, marketing techniques and networking to grow your client base Achieving and exceeding KPI's, targets & objectives on a daily/weekly/monthly basis Collaborating effectively with the team Getting to know our carers and their schedules, locations etc., as well as building/developing strong relationships with the care home managers Retaining information regarding care home preferences, shift patterns etc. Delivering the highest quality of client and candidate service Ensuring compliance is maintained to the highest standard Co-ordinating shifts on a busy temp desk Managing the out of hours on-call phone shared on a rota basis including alternate weekends Nominating Carer s of the Month based on their hard work and dedication Ad hoc duties when required Requirements: Ideally, you will currently be working as a Recruitment Consultant within Healthcare or on a busy temporary desk. However, we are also open to motivated trainees with the right attitude and transferable skills, as full training will be provided. If you re ambitious, driven and motivated by making a difference while helping others, that s exactly what we re looking for! You will also ideally have: Demonstrable experience of resilience and remaining focused when things don t go as planned healthcare recruitment is a particularly difficult industry, but we re in it together and we re making a difference every day! Confident approach, and sometimes assertive when needed, with excellent communication and interpersonal skills Ability to multitask in a fast-paced environment and work reactively Excellent organisational skills with the ability to think outside the box A full UK Driving License with access to your own vehicle during working hours Flexibility to manage the on-call phone during evenings and weekends on a rota basis Additional Information Uncapped, generous commission structure On call bonus Incredible potential for career development as part of a growing business Supportive, friendly, and approachable management who will not only listen but value your ideas and input into the business Working alongside a vibrant, talented, and motivated team Regular incentives (including trips abroad, cash prizes, meals out, additional annual leave etc.) Social Events Annual Leave rising with service up to 25 days Additional day off on your birthday Christmas Shut Down This is a fantastic opportunity for someone with drive, ambition and focus to have a real impact in a growing business, looking to progress their career. If you have the relevant experience and would like to learn more, then please call (phone number removed) (option2) and ask for Rebecca Quilliam-Brown. Alternatively, submit your application for consideration.
Macildowie Recruitment and Retention
ICT Procurement / Contract Manager
Macildowie Recruitment and Retention
Interim - ICT Procurement / Contracts Manager Duration: 8-12 months We are currently working exclusively with a Local Authority based in the Midlands who are actively seeking an interim to oversee an important ICT project. This engagement will be on an Out-of-Scope basis, working remotely and could be carried out over a 3 or 4 day basis. The project encompasses ICT contract evaluation and improvements in line with PA23, managing the procurement of any new requirements and the re-procurement of existing contracts, establishing a robust and compliant Contract Management process across the ICT category. Key role and responsibilities: Managing and renewing a portfolio of ICT contracts and liaising with the Services manager in ration to the performance of these contracts, expiry date and pending re-procurement. Maintaining the relationship with external suppliers and identifying performance improvements. Working closely with the legal team (who will lead on the contracts) and ICT Managers/Service Managers to develop specifications and ensure timely renewals. Creating and maintaining a robust contract register and forward plan to eliminate last-minute renewals. Driving continuous improvement across the IT Helpdesk and identifying and supporting digital service enhancements. Leading on ICT procurement projects ensuring compliance, value for money, and alignment with public sector frameworks. The ideal candidate will possess: Strong understanding of public sector procurement including PA23, frameworks and tender processes. Demonstrable experience managing ICT procurement, contracts and suppliers within local government or wider public sector. Excellent stakeholder management and communication skills. Ability to work autonomously on project-based deliverables. Ideally, experience improving ICT service operations or Helpdesk performance. What's on offer: Flexible hybrid working - role can be delivered on a remote basis with very occasional onsite working. Role can be working 3-5 days per week so flexible around other projects. Outside IR35 engagement (Ltd company). Immediate start available, but will be happy to wait for a candidate to work their period if necessary. This is an excellent opportunity to make a visible impact streamlining procurement, strengthening contract governance, and improving digital service delivery within a well-respected local authority. If you are interested in this opportunity or know someone that will be then please feel free to share this with them or reach out.
May 01, 2026
Seasonal
Interim - ICT Procurement / Contracts Manager Duration: 8-12 months We are currently working exclusively with a Local Authority based in the Midlands who are actively seeking an interim to oversee an important ICT project. This engagement will be on an Out-of-Scope basis, working remotely and could be carried out over a 3 or 4 day basis. The project encompasses ICT contract evaluation and improvements in line with PA23, managing the procurement of any new requirements and the re-procurement of existing contracts, establishing a robust and compliant Contract Management process across the ICT category. Key role and responsibilities: Managing and renewing a portfolio of ICT contracts and liaising with the Services manager in ration to the performance of these contracts, expiry date and pending re-procurement. Maintaining the relationship with external suppliers and identifying performance improvements. Working closely with the legal team (who will lead on the contracts) and ICT Managers/Service Managers to develop specifications and ensure timely renewals. Creating and maintaining a robust contract register and forward plan to eliminate last-minute renewals. Driving continuous improvement across the IT Helpdesk and identifying and supporting digital service enhancements. Leading on ICT procurement projects ensuring compliance, value for money, and alignment with public sector frameworks. The ideal candidate will possess: Strong understanding of public sector procurement including PA23, frameworks and tender processes. Demonstrable experience managing ICT procurement, contracts and suppliers within local government or wider public sector. Excellent stakeholder management and communication skills. Ability to work autonomously on project-based deliverables. Ideally, experience improving ICT service operations or Helpdesk performance. What's on offer: Flexible hybrid working - role can be delivered on a remote basis with very occasional onsite working. Role can be working 3-5 days per week so flexible around other projects. Outside IR35 engagement (Ltd company). Immediate start available, but will be happy to wait for a candidate to work their period if necessary. This is an excellent opportunity to make a visible impact streamlining procurement, strengthening contract governance, and improving digital service delivery within a well-respected local authority. If you are interested in this opportunity or know someone that will be then please feel free to share this with them or reach out.
Neoci Ltd
Technical Client Manager
Neoci Ltd
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
May 01, 2026
Full time
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
Hays Specialist Recruitment Limited
Senior Recruitment Consultant
Hays Specialist Recruitment Limited
Business Manager or above Hays Executive- Interim London - Hays Recruitment We are seeking a consultative Business Manager or above to join our flagship London office within our Executive Search and Interim team. This role will have a dedicated focus on local government leadership, spanning CEO, COO, Director and broader C Suite appointments, as well as senior specialist interim roles across Children's Services, Property, and other bespoke local government functions. You will work closely with an exceptionally high performing colleague who leads one of the most successful interim desks in the UK. This partnership will enable you to learn from an established market expert while adding value to our combined offering from day one. Your new role The responsibilities include: A core part of the role will involve registering and engaging credibly with C Suite and senior leadership candidates, operating confidently within a market undergoing significant change and disruption. This environment presents substantial opportunity for an ambitious consultant who is commercially minded, inquisitive, and comfortable navigating complexity. This position is a strong example of our Hays valued behaviour Being Better Together. You will collaborate closely with Public Sector, and specifically Local Government, specialists across the country, working collectively to win and deliver high quality assignments. While your focus will be on non Enterprise clients, we anticipate further opportunities within existing Hays spend organisations.Due to the fee potential already in the area and the potential we have here, to be successful you will need to meet the following criteria: You will have experience as a Business Manager or above as well as a proven track record in business development and recruitment. You will need to have had experience working with senior level candidates and clients to understand the complexities of a search function. What you'll get in return As a multi award winning employer of choice, we believe as part of the employee and employer deal at Hays, we can give you a career with unrivalled progression. Our culture is a reason why so many of our people choose to stay and grow their careers with Hays. Our colleagues describe our culture as 'high energy', 'inclusive', and 'great people' with a 'growth mindset'. In addition, you will enjoy: Uncapped individual commission paid upon invoice every 4 weeks Regular performance-based incentive programmes including all-expense paid international trips A culture underpinned with trust, which is based on expertise, training, collaboration, inclusivity and doing the right thing Industry-leading learning and development to maximise your performance and advance your career every step of the way A global brand with established PSL agreements and warm client relationships An adult approach to working with hybrid working models and flexible working hours The opportunity to work in any of our 32 other countries through our global mobility offering Diverse range of employee support networks, wellbeing initiatives and wider benefits At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.
May 01, 2026
Full time
Business Manager or above Hays Executive- Interim London - Hays Recruitment We are seeking a consultative Business Manager or above to join our flagship London office within our Executive Search and Interim team. This role will have a dedicated focus on local government leadership, spanning CEO, COO, Director and broader C Suite appointments, as well as senior specialist interim roles across Children's Services, Property, and other bespoke local government functions. You will work closely with an exceptionally high performing colleague who leads one of the most successful interim desks in the UK. This partnership will enable you to learn from an established market expert while adding value to our combined offering from day one. Your new role The responsibilities include: A core part of the role will involve registering and engaging credibly with C Suite and senior leadership candidates, operating confidently within a market undergoing significant change and disruption. This environment presents substantial opportunity for an ambitious consultant who is commercially minded, inquisitive, and comfortable navigating complexity. This position is a strong example of our Hays valued behaviour Being Better Together. You will collaborate closely with Public Sector, and specifically Local Government, specialists across the country, working collectively to win and deliver high quality assignments. While your focus will be on non Enterprise clients, we anticipate further opportunities within existing Hays spend organisations.Due to the fee potential already in the area and the potential we have here, to be successful you will need to meet the following criteria: You will have experience as a Business Manager or above as well as a proven track record in business development and recruitment. You will need to have had experience working with senior level candidates and clients to understand the complexities of a search function. What you'll get in return As a multi award winning employer of choice, we believe as part of the employee and employer deal at Hays, we can give you a career with unrivalled progression. Our culture is a reason why so many of our people choose to stay and grow their careers with Hays. Our colleagues describe our culture as 'high energy', 'inclusive', and 'great people' with a 'growth mindset'. In addition, you will enjoy: Uncapped individual commission paid upon invoice every 4 weeks Regular performance-based incentive programmes including all-expense paid international trips A culture underpinned with trust, which is based on expertise, training, collaboration, inclusivity and doing the right thing Industry-leading learning and development to maximise your performance and advance your career every step of the way A global brand with established PSL agreements and warm client relationships An adult approach to working with hybrid working models and flexible working hours The opportunity to work in any of our 32 other countries through our global mobility offering Diverse range of employee support networks, wellbeing initiatives and wider benefits At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.
JOB SWITCH LTD
Interim Building Safety Manager
JOB SWITCH LTD
The role sits within the Building Safety Team and works in close collaboration with internal enforcement officers to support the delivery of the Private Sector Building Safety Programme. The programme is designed to identify high and medium rise private residential buildings in Southwark which may have unsafe cladding or other fire safety defects. Working in partnership with the Ministry of Housing, Communities and Local Government (MHCLG), the Building Safety Programme supports building owners in taking immediate steps to safeguard residents and in making informed decisions regarding interim measures and remedial works. The post holder is responsible for collecting and reviewing external wall systems (EWS) data, specifically focussing on those with combustible cladding. The aim is to ensure that risks of unsafe cladding and any other identified fire safety deficiencies are evaluated and addressed appropriately. Key Responsibilities: Interim Building Safety Manager Undertake initial desktop review of privately owned high and medium rise residential buildings within the Borough. Develop a risk-based inspection programme of medium and high-rise residential buildings, collect data on external wall systems (EWS) and contact details of the building proprietors. Review EWS data, FRAEW reports, and other associated documents, categorise buildings based on risk levels and refer further action on buildings with suspected unsafe cladding, including any other identified fire safety deficiencies, to the internal enforcement team specifying their risk priority rating. Engage with proprietors of buildings with suspected unsafe cladding to obtain additional information on cladding materials, Interim fire safety measures, remediation funding and remediation works timelines. Review Building Safety Fund and Cladding Safety Scheme data on remediation funding and identify any 'missing' buildings. Develop effective working relationships with the local Fire and Rescue Service, MHCLG and other stakeholders to obtain and share data on buildings with unsafe cladding. Attend to enquiries from building proprietors, local councillors and other stakeholders in a timely and professional manner. Work collaboratively with the internal enforcement team to support investigations, inspections, and enforcement actions where necessary. Contribute to continuous improvement initiatives, including team processes, data maintenance, KPI reporting, team meetings and other operational activities. Attend to any other duties as required by the Senior Management, in line with the objectives of the Building Safety Programme. Working pattern: Interim Building Safety Manager The work pattern involves spending three days out on-site undertaking building inspections and two days in the office for reporting and administrative tasks. Qualifications/experience Interim Building Safety Manager A bachelor's degree or equivalent certificate in Building Surveying or a related field is required. 5 years' experience in Building Safety/Fire Safety/ Building Surveying Experience of undertaking HHSRS Surveys. Knowledge of key legislation and guidance including the Building Regulations 2010, Housing Act 2004, Building Safety Act 2022, the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, and the Fire Safety (England) Regulations 2022. Familiarity with fire safety design principles for high-rise residential buildings and external wall systems. Excellent written and oral communication skills. Good IT skills.
May 01, 2026
Contractor
The role sits within the Building Safety Team and works in close collaboration with internal enforcement officers to support the delivery of the Private Sector Building Safety Programme. The programme is designed to identify high and medium rise private residential buildings in Southwark which may have unsafe cladding or other fire safety defects. Working in partnership with the Ministry of Housing, Communities and Local Government (MHCLG), the Building Safety Programme supports building owners in taking immediate steps to safeguard residents and in making informed decisions regarding interim measures and remedial works. The post holder is responsible for collecting and reviewing external wall systems (EWS) data, specifically focussing on those with combustible cladding. The aim is to ensure that risks of unsafe cladding and any other identified fire safety deficiencies are evaluated and addressed appropriately. Key Responsibilities: Interim Building Safety Manager Undertake initial desktop review of privately owned high and medium rise residential buildings within the Borough. Develop a risk-based inspection programme of medium and high-rise residential buildings, collect data on external wall systems (EWS) and contact details of the building proprietors. Review EWS data, FRAEW reports, and other associated documents, categorise buildings based on risk levels and refer further action on buildings with suspected unsafe cladding, including any other identified fire safety deficiencies, to the internal enforcement team specifying their risk priority rating. Engage with proprietors of buildings with suspected unsafe cladding to obtain additional information on cladding materials, Interim fire safety measures, remediation funding and remediation works timelines. Review Building Safety Fund and Cladding Safety Scheme data on remediation funding and identify any 'missing' buildings. Develop effective working relationships with the local Fire and Rescue Service, MHCLG and other stakeholders to obtain and share data on buildings with unsafe cladding. Attend to enquiries from building proprietors, local councillors and other stakeholders in a timely and professional manner. Work collaboratively with the internal enforcement team to support investigations, inspections, and enforcement actions where necessary. Contribute to continuous improvement initiatives, including team processes, data maintenance, KPI reporting, team meetings and other operational activities. Attend to any other duties as required by the Senior Management, in line with the objectives of the Building Safety Programme. Working pattern: Interim Building Safety Manager The work pattern involves spending three days out on-site undertaking building inspections and two days in the office for reporting and administrative tasks. Qualifications/experience Interim Building Safety Manager A bachelor's degree or equivalent certificate in Building Surveying or a related field is required. 5 years' experience in Building Safety/Fire Safety/ Building Surveying Experience of undertaking HHSRS Surveys. Knowledge of key legislation and guidance including the Building Regulations 2010, Housing Act 2004, Building Safety Act 2022, the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, and the Fire Safety (England) Regulations 2022. Familiarity with fire safety design principles for high-rise residential buildings and external wall systems. Excellent written and oral communication skills. Good IT skills.
Single Source Regulations Office
Principal Regulatory Policy Manager
Single Source Regulations Office City, London
Role: Principal Regulatory Policy Manager Employer: Single Source Regulations Office Sector: Non-Departmental Public Body Location: Hybrid, attending an office location in Westminster, London Salary: Up to £86,212 and Civil Service Pension + up to Zones 1-6 London oyster card (or a daily contribution to travel of up to £16.30) + 30 days holiday and bank holidays Closing Date: 18 May Interviews planned for: week commencing 1June Working pattern: Full-time - The SSRO welcomes flexible working arrangements. Principal Regulatory Policy Manager This is an opportunity to join the Single Source Regulations Office (SSRO) as a Principal Regulatory Policy Manager, contributing toward the success of procurement and delivery of key non-competitive defence equipment capabilities such as the new Dreadnought class of nuclear submarines, Type 26 frigates and Skynet military satellites. We have over £115bn of contracts regulated through the regulatory framework. This is an exciting and challenging time for defence with a fast-evolving threat environment, and the Government's Strategic Defence Review and Defence Industrial Strategy now published and being implemented. The SSRO is playing an active role in these vital developments looking at how our regulatory regime can best play a part in incentivising a faster pace of delivery while protecting taxpayer value for money and ensuring fair prices to contractors that allow them to thrive. As a Principal Regulatory Policy Manager in the SSRO you will be at the heart of our thinking on how to evolve the single source regime in line with the Government's objectives. You will work with a wide range of stakeholders across the defence establishment both in the MOD and the defence industry. You will be an important part of a dynamic organisation enhancing the SSRO's reputation as an independent expert body and thought leader. The SSRO is an executive non-departmental public body that plays a central role in the regulation of the UK government's non-competitive procurement of military capabilities. The framework places controls on the prices of qualifying defence contracts and imposes transparency obligations on defence contractors. Amongst other things we establish the baseline profit rate for contracts under the single source regime, hold and analyse a wide range of contract and supplier data, publish guidance on what costs are allowable, give opinions and determinations on areas of disagreement between MOD and contractors and constantly look for ways to improve and strengthen the regime. This is a full-time role, and we would be happy to consider flexible working arrangements for the successful candidate. What will I be doing? Responsibilities Provide high-level policy expertise and advice to develop and deliver aspects of the SSRO's vision, objectives, strategies, policies and plans, including: Horizon-scanning and foresight work to inform the SSRO's future planning and strategic priorities. Keeping up to date with significant public sector, regulatory policy and parliamentary developments and disseminating this intelligence within the SSRO. Developing a strong understanding of qualifying defence contracts including key statistics and details about those the SSRO regulates. Lead the SSRO Support function including the helpdesk which primarily deals with queries about the contracting, pricing and reporting provisions of the regulatory framework, ensuring MOD and industry stakeholders are satisfied with the support services they receive. This includes: Ensuring helpdesk queries are responded to in a timely manner and within expected timescales. Ensuring onboarding sessions (which induct contractors new to the regulatory framework) and training sessions are delivered effectively and stakeholders are satisfied. Disseminating within the SSRO intelligence and information derived from support engagement so as to inform our other work. Effective line management of the Stakeholder Support Manager and the Stakeholder Support Coordinator inspiring them to deliver their best. Lead complex projects and activities, taking responsibility for delivering high quality, timely outputs. Examples of such projects/activities include: Leading the SSRO's international engagement with partner organisations and ensure that the organisation continues to be a contributing member of the International Community of Practice (ICOP). Reviewing the Act and the Regulations that govern the SSRO's activities to identify potential improvements that will make the single source regulatory framework more effective and formulate recommendations to the Secretary of State. Improving pricing and reporting under the regulatory framework. Developing the Corporate Plan, the Internal Business Plan and other strategies as required. Providing guidance to stakeholders about the operation of the regulatory framework, supporting them to implement the framework effectively and efficiently, and responding to their questions. Collaborate with staff across the SSRO and work successfully in multi-disciplinary teams, including project teams drawn from across other established teams. Share knowledge with colleagues where this will assist their work. Manage and lead such teams as required. Engage effectively with stakeholders across the defence community (both public and private sector) and wider Government and regulators. Manage public consultations and other appropriate channels of engagement. Communicate the SSRO's work with influence, including preparing high quality documents. Draft in a language and style that conveys technical information in a way that is easy for non-technical audiences to comprehend. Give presentations to a wide range of internal and external audiences. Act with integrity, apply the SSRO's governance procedures, and promote good governance. Investigate and make best use of available technology, including exploring how artificial intelligence can contribute new and innovative ways to deliver our work that improve quality and efficiency. Be a role model for the SSRO's values and behaviours and an active participant in the SSRO's corporate life. Undertake such other duties as the SSRO may require, in line with business need. Person specification Essential Educated to degree level, or equivalent professional qualification or experience. Experience of working within the defence sector. Strong critical thinking abilities to challenge and consider alternatives when looking at issues. Able to master the detail, to interpret and interrogate data and derive insights from it to inform our choices, whilst not losing the bigger picture. Flexibility in thinking and ability to deal with ambiguity and change. Ability to understand complex ideas/issues and develop policies and processes that work in a defence and regulatory setting both for Government and industry. Able to take high level steers from senior staff and translate into options that are implementable for our regulatory regime, including development of ideas emerging from reviews of the legislation which governs our work. A self-starter, practical and pragmatic, with a high level of project, time and resource management skills, who demonstrates a flexible 'can do' attitude, takes on challenges and has the tenacity to actively challenge processes. Experience of planning and delivering research projects or policy reviews, with a demonstrated ability to present complex data in a clear and easy-to-understand format including both written and oral presentations for a variety of audiences. Proven ability to work collaboratively including over organisational boundaries, build relationships and engage with internal and external stakeholders while maintaining credibility and professionalism. Friendly, customer-centric approach to engaging with stakeholders and dealing with the pressures of enquiries. Conveys confidence and authority in a complex environment. Acts with integrity and consideration for others. A proficient user of MS Office packages particularly Excel, PowerPoint and Word or equivalent. Desirable A good understanding of defence or public procurement, especially commercial contracting from either an MOD and/or defence industry perspective Experience of handling sensitive data (e.g. commercial, political, intelligence, military, health, personal data or justice). Experience of developing standards or guidance, for example running consultations, development of exposure drafts and policy papers, running working groups or technical discussion panels. A good understanding of commercial economics and economic regulation in the UK. Security clearance The role will require you to undergo and successfully secure national security vetting and obtain Security Check (SC) clearance but is not a reserved role and is therefore open to foreign or dual nationals. Applying for the position To apply for the position, please submit both of the following: A covering letter of no more than 1000 words (font size 12), clearly explaining how you meet the essential and desirable criteria as outlined in the person specification, using appropriate examples; and Your CV, setting out your qualifications and experience . click apply for full job details
Apr 30, 2026
Full time
Role: Principal Regulatory Policy Manager Employer: Single Source Regulations Office Sector: Non-Departmental Public Body Location: Hybrid, attending an office location in Westminster, London Salary: Up to £86,212 and Civil Service Pension + up to Zones 1-6 London oyster card (or a daily contribution to travel of up to £16.30) + 30 days holiday and bank holidays Closing Date: 18 May Interviews planned for: week commencing 1June Working pattern: Full-time - The SSRO welcomes flexible working arrangements. Principal Regulatory Policy Manager This is an opportunity to join the Single Source Regulations Office (SSRO) as a Principal Regulatory Policy Manager, contributing toward the success of procurement and delivery of key non-competitive defence equipment capabilities such as the new Dreadnought class of nuclear submarines, Type 26 frigates and Skynet military satellites. We have over £115bn of contracts regulated through the regulatory framework. This is an exciting and challenging time for defence with a fast-evolving threat environment, and the Government's Strategic Defence Review and Defence Industrial Strategy now published and being implemented. The SSRO is playing an active role in these vital developments looking at how our regulatory regime can best play a part in incentivising a faster pace of delivery while protecting taxpayer value for money and ensuring fair prices to contractors that allow them to thrive. As a Principal Regulatory Policy Manager in the SSRO you will be at the heart of our thinking on how to evolve the single source regime in line with the Government's objectives. You will work with a wide range of stakeholders across the defence establishment both in the MOD and the defence industry. You will be an important part of a dynamic organisation enhancing the SSRO's reputation as an independent expert body and thought leader. The SSRO is an executive non-departmental public body that plays a central role in the regulation of the UK government's non-competitive procurement of military capabilities. The framework places controls on the prices of qualifying defence contracts and imposes transparency obligations on defence contractors. Amongst other things we establish the baseline profit rate for contracts under the single source regime, hold and analyse a wide range of contract and supplier data, publish guidance on what costs are allowable, give opinions and determinations on areas of disagreement between MOD and contractors and constantly look for ways to improve and strengthen the regime. This is a full-time role, and we would be happy to consider flexible working arrangements for the successful candidate. What will I be doing? Responsibilities Provide high-level policy expertise and advice to develop and deliver aspects of the SSRO's vision, objectives, strategies, policies and plans, including: Horizon-scanning and foresight work to inform the SSRO's future planning and strategic priorities. Keeping up to date with significant public sector, regulatory policy and parliamentary developments and disseminating this intelligence within the SSRO. Developing a strong understanding of qualifying defence contracts including key statistics and details about those the SSRO regulates. Lead the SSRO Support function including the helpdesk which primarily deals with queries about the contracting, pricing and reporting provisions of the regulatory framework, ensuring MOD and industry stakeholders are satisfied with the support services they receive. This includes: Ensuring helpdesk queries are responded to in a timely manner and within expected timescales. Ensuring onboarding sessions (which induct contractors new to the regulatory framework) and training sessions are delivered effectively and stakeholders are satisfied. Disseminating within the SSRO intelligence and information derived from support engagement so as to inform our other work. Effective line management of the Stakeholder Support Manager and the Stakeholder Support Coordinator inspiring them to deliver their best. Lead complex projects and activities, taking responsibility for delivering high quality, timely outputs. Examples of such projects/activities include: Leading the SSRO's international engagement with partner organisations and ensure that the organisation continues to be a contributing member of the International Community of Practice (ICOP). Reviewing the Act and the Regulations that govern the SSRO's activities to identify potential improvements that will make the single source regulatory framework more effective and formulate recommendations to the Secretary of State. Improving pricing and reporting under the regulatory framework. Developing the Corporate Plan, the Internal Business Plan and other strategies as required. Providing guidance to stakeholders about the operation of the regulatory framework, supporting them to implement the framework effectively and efficiently, and responding to their questions. Collaborate with staff across the SSRO and work successfully in multi-disciplinary teams, including project teams drawn from across other established teams. Share knowledge with colleagues where this will assist their work. Manage and lead such teams as required. Engage effectively with stakeholders across the defence community (both public and private sector) and wider Government and regulators. Manage public consultations and other appropriate channels of engagement. Communicate the SSRO's work with influence, including preparing high quality documents. Draft in a language and style that conveys technical information in a way that is easy for non-technical audiences to comprehend. Give presentations to a wide range of internal and external audiences. Act with integrity, apply the SSRO's governance procedures, and promote good governance. Investigate and make best use of available technology, including exploring how artificial intelligence can contribute new and innovative ways to deliver our work that improve quality and efficiency. Be a role model for the SSRO's values and behaviours and an active participant in the SSRO's corporate life. Undertake such other duties as the SSRO may require, in line with business need. Person specification Essential Educated to degree level, or equivalent professional qualification or experience. Experience of working within the defence sector. Strong critical thinking abilities to challenge and consider alternatives when looking at issues. Able to master the detail, to interpret and interrogate data and derive insights from it to inform our choices, whilst not losing the bigger picture. Flexibility in thinking and ability to deal with ambiguity and change. Ability to understand complex ideas/issues and develop policies and processes that work in a defence and regulatory setting both for Government and industry. Able to take high level steers from senior staff and translate into options that are implementable for our regulatory regime, including development of ideas emerging from reviews of the legislation which governs our work. A self-starter, practical and pragmatic, with a high level of project, time and resource management skills, who demonstrates a flexible 'can do' attitude, takes on challenges and has the tenacity to actively challenge processes. Experience of planning and delivering research projects or policy reviews, with a demonstrated ability to present complex data in a clear and easy-to-understand format including both written and oral presentations for a variety of audiences. Proven ability to work collaboratively including over organisational boundaries, build relationships and engage with internal and external stakeholders while maintaining credibility and professionalism. Friendly, customer-centric approach to engaging with stakeholders and dealing with the pressures of enquiries. Conveys confidence and authority in a complex environment. Acts with integrity and consideration for others. A proficient user of MS Office packages particularly Excel, PowerPoint and Word or equivalent. Desirable A good understanding of defence or public procurement, especially commercial contracting from either an MOD and/or defence industry perspective Experience of handling sensitive data (e.g. commercial, political, intelligence, military, health, personal data or justice). Experience of developing standards or guidance, for example running consultations, development of exposure drafts and policy papers, running working groups or technical discussion panels. A good understanding of commercial economics and economic regulation in the UK. Security clearance The role will require you to undergo and successfully secure national security vetting and obtain Security Check (SC) clearance but is not a reserved role and is therefore open to foreign or dual nationals. Applying for the position To apply for the position, please submit both of the following: A covering letter of no more than 1000 words (font size 12), clearly explaining how you meet the essential and desirable criteria as outlined in the person specification, using appropriate examples; and Your CV, setting out your qualifications and experience . click apply for full job details
London Property Services Ltd
Building Works Project Manager
London Property Services Ltd
Building Works Project Manager An exciting position has become available for a full-time Building Works Project Manager covering the London area. Successful candidates will earn from £50,000 PAYE/CIS-based, with overtime available if required. The ideal candidate will be an experienced construction professional specialising in managing multiple projects and site management, along with surveying and estimating as required, with a proven track record in managing various construction/maintenance projects simultaneously, organising tradesmen and materials, onsite H&S and liaising with clients to ensure successful project delivery. Role Requirements Extensive experience in all trades, with time-served experience and relevant qualifications up to date Excellent communication skills with clients, tradesmen, and in written form for submitting quotes and invoices A good understanding of costs and the ability to cost-reduce projects once won A flexible, friendly and helpful attitude, especially with layman clients who are not savvy with building practices A full, clean driving licence, although further travel may be expected to be by public transport for speed and economy. Role Responsibilities Managing a wide variety of maintenance and refurbishment projects, from small jobbing jobs to multi-week, multi-trade refurbishments up to a max £250k in value including bathroom and kitchen fitting, whole house refurbishment, carpentry, plumbing, basic electrics, pointing, tiling, plastering and decorating Experience with diagnosing/resolving damp and condensation issues is a distinct advantage Setting up jobs with tradesmen on site on project start days, maintaining contact throughout the works as required and completing strict QC at the end, signing jobs off with clients and without snagging issues Providing exceptional customer service and communication Completing interim project/new quotes and desktop estimates when required Completing required paperwork to the highest standard and working to H&S guidelines Maintaining a professional presentation at all times Company Our client is a long-established property maintenance company working with prime letting agents as well as domestic customers. They pride themselves on delivering excellent customer service and were awarded Best Property Maintenance Company in Greater London in 2025, and are a friendly, highly supportive employer. Why should you apply? The chance to join a well-established, growing company with growth prospects. To join a fantastic team. To showcase your knowledge and skill set, and learn new skills. Ongoing training where required. 20 days holiday + bank holidays (if PAYE). Pension scheme (if PAYE). If you re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button
Apr 30, 2026
Full time
Building Works Project Manager An exciting position has become available for a full-time Building Works Project Manager covering the London area. Successful candidates will earn from £50,000 PAYE/CIS-based, with overtime available if required. The ideal candidate will be an experienced construction professional specialising in managing multiple projects and site management, along with surveying and estimating as required, with a proven track record in managing various construction/maintenance projects simultaneously, organising tradesmen and materials, onsite H&S and liaising with clients to ensure successful project delivery. Role Requirements Extensive experience in all trades, with time-served experience and relevant qualifications up to date Excellent communication skills with clients, tradesmen, and in written form for submitting quotes and invoices A good understanding of costs and the ability to cost-reduce projects once won A flexible, friendly and helpful attitude, especially with layman clients who are not savvy with building practices A full, clean driving licence, although further travel may be expected to be by public transport for speed and economy. Role Responsibilities Managing a wide variety of maintenance and refurbishment projects, from small jobbing jobs to multi-week, multi-trade refurbishments up to a max £250k in value including bathroom and kitchen fitting, whole house refurbishment, carpentry, plumbing, basic electrics, pointing, tiling, plastering and decorating Experience with diagnosing/resolving damp and condensation issues is a distinct advantage Setting up jobs with tradesmen on site on project start days, maintaining contact throughout the works as required and completing strict QC at the end, signing jobs off with clients and without snagging issues Providing exceptional customer service and communication Completing interim project/new quotes and desktop estimates when required Completing required paperwork to the highest standard and working to H&S guidelines Maintaining a professional presentation at all times Company Our client is a long-established property maintenance company working with prime letting agents as well as domestic customers. They pride themselves on delivering excellent customer service and were awarded Best Property Maintenance Company in Greater London in 2025, and are a friendly, highly supportive employer. Why should you apply? The chance to join a well-established, growing company with growth prospects. To join a fantastic team. To showcase your knowledge and skill set, and learn new skills. Ongoing training where required. 20 days holiday + bank holidays (if PAYE). Pension scheme (if PAYE). If you re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button
Canary Care
First Line Support Manager - Canary Care
Canary Care Kings Worthy, Hampshire
Job Title: First Line Support Manager Location: Winchester with a minimum of 3 days on-site Salary: £33,000 and a discretionary bonus We're Canary Care, a small but mighty Technology for Care business empowering families and care providers to deliver safer, more proactive, and more efficient support that helps people live independently with our smart home monitoring solution. Our system uses a range of discreet, non-intrusive wireless sensors that monitor key patterns such as movement, door activity, temperature, light levels, and daily routines without cameras or microphones. With families living further apart, and pressures on the care sector continuing to rise, our goal is to provide the most effective Activity Monitoring System on the market, one that supports improving outcomes, reducing risk, optimising resources, and enabling people to remain independent for longer. The Canary Care system helps families and professional care teams make confident, evidence-based decisions. It removes guesswork, highlights change in behaviour and provides reassurance when everything is stable, while also identifying where additional support may be needed. By bridging the gap between reactive and proactive care, we help providers deliver safer, more person-centred care at scale. What Does This Role Involve? As a First Line Support Manager you will elevate the customer support experience across both software and hardware products. This is a hands-on, process-focused role that ensures customers receive fast, effective, and empathetic help whenever they need it. You'll be the heartbeat of our support function, managing ticket workflows, maintaining service levels and ensuring every interaction increases trust in the Canary Care brand. You'll work closely with internal teams including engineering, customer success and operations as a key part in maintaining stability, consistency, and high-quality service during a pivotal moment for the business. What You'll Be Doing Oversee and optimise first-line support workflows to ensure fast, accurate, and empathetic responses Maintain and improve service levels, ensuring customers feel supported and informed Act as the central coordination point for escalations, incidents, and cross-team communication Work closely with engineering and product teams to ensure customer feedback drives continuous improvement Provide clarity on ticket priorities and what's "live" across the support landscape Help shape support processes, documentation, and best practices Who Are We Looking For? You will have experience working within a customer support, service desk, or technical support environment, with a strong understanding of ticketing systems, workflows, and service level management. Your excellent communication skills will allow you to translate technical issues into clear language, and bring a calm, structured approach to incident coordination and escalation handling. You'll have genuine passion for improving processes and delivering exceptional customer experiences, along with the ability to collaborate effectively across internal teams. Your role might involve having access to some sensitive information, so you'll most likely need to go through some enhanced security vetting. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Important Things! (FYI Benefits available from your first day!) Bonus Scheme - made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability. Skills Development - we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals. Giveaways! - we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen. Wellbeing App - your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children. Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay twice your annual salary to your designated next of kin, so they don't have to worry about costs at such a distressing time. Pension - Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Apr 30, 2026
Full time
Job Title: First Line Support Manager Location: Winchester with a minimum of 3 days on-site Salary: £33,000 and a discretionary bonus We're Canary Care, a small but mighty Technology for Care business empowering families and care providers to deliver safer, more proactive, and more efficient support that helps people live independently with our smart home monitoring solution. Our system uses a range of discreet, non-intrusive wireless sensors that monitor key patterns such as movement, door activity, temperature, light levels, and daily routines without cameras or microphones. With families living further apart, and pressures on the care sector continuing to rise, our goal is to provide the most effective Activity Monitoring System on the market, one that supports improving outcomes, reducing risk, optimising resources, and enabling people to remain independent for longer. The Canary Care system helps families and professional care teams make confident, evidence-based decisions. It removes guesswork, highlights change in behaviour and provides reassurance when everything is stable, while also identifying where additional support may be needed. By bridging the gap between reactive and proactive care, we help providers deliver safer, more person-centred care at scale. What Does This Role Involve? As a First Line Support Manager you will elevate the customer support experience across both software and hardware products. This is a hands-on, process-focused role that ensures customers receive fast, effective, and empathetic help whenever they need it. You'll be the heartbeat of our support function, managing ticket workflows, maintaining service levels and ensuring every interaction increases trust in the Canary Care brand. You'll work closely with internal teams including engineering, customer success and operations as a key part in maintaining stability, consistency, and high-quality service during a pivotal moment for the business. What You'll Be Doing Oversee and optimise first-line support workflows to ensure fast, accurate, and empathetic responses Maintain and improve service levels, ensuring customers feel supported and informed Act as the central coordination point for escalations, incidents, and cross-team communication Work closely with engineering and product teams to ensure customer feedback drives continuous improvement Provide clarity on ticket priorities and what's "live" across the support landscape Help shape support processes, documentation, and best practices Who Are We Looking For? You will have experience working within a customer support, service desk, or technical support environment, with a strong understanding of ticketing systems, workflows, and service level management. Your excellent communication skills will allow you to translate technical issues into clear language, and bring a calm, structured approach to incident coordination and escalation handling. You'll have genuine passion for improving processes and delivering exceptional customer experiences, along with the ability to collaborate effectively across internal teams. Your role might involve having access to some sensitive information, so you'll most likely need to go through some enhanced security vetting. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Important Things! (FYI Benefits available from your first day!) Bonus Scheme - made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability. Skills Development - we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals. Giveaways! - we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen. Wellbeing App - your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children. Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay twice your annual salary to your designated next of kin, so they don't have to worry about costs at such a distressing time. Pension - Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Bennett and Game Recruitment LTD
Workshop Supervisor
Bennett and Game Recruitment LTD Inverness, Highland
Position: Workshop Supervisor Location: Dalcross, Inverness Salary: 37,000 My client is a leading supplier and maintainer of diesel equipment across Scotland. They are looking to bring on board a Workshop Supervisor to look after their Inverness site, and assist with the day to day running of the hire desk. The ideal candidate will come from a supervisor / team leader background and have first-hand knowledge and understanding of Diesel Generators / Pumps. Workshop Supervisor Position Overview Overseeing day to day running of the Inverness site Assist customers with rental equipment issues and concerns Liaise with company sales team and operational management. Work closely with the depot manager to respond to problems. Organising workload for Service Engineers Keep a record of all maintenance reports on site. Working in a field capacity to assist with Engineering requirements Make sure all equipment that is being prepared for rental is to company standard. Report to the area manager on the daily events within the depot. Ensure all employees adhere to RAMS and ACE. Keep a record of all transport records, including repair costs of vehicles etc. Workshop Supervisor Position Requirements Previous Team leader experience essential Previous experience dealing with Diesel Generators / Pumps / Engines Experienced overseeing a maintenance / manufacturing team Familiar with RAMS and Health and Safety standards Full Driving licence Based within a commutable distance of Inverness Workshop Supervisor Position Remuneration Salary 37,000 per annum Company van and fuel card 40 hours a week, Monday - Friday 08:00 - 16:30 33 days holiday inclusive of bank holidays Pension Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Apr 30, 2026
Full time
Position: Workshop Supervisor Location: Dalcross, Inverness Salary: 37,000 My client is a leading supplier and maintainer of diesel equipment across Scotland. They are looking to bring on board a Workshop Supervisor to look after their Inverness site, and assist with the day to day running of the hire desk. The ideal candidate will come from a supervisor / team leader background and have first-hand knowledge and understanding of Diesel Generators / Pumps. Workshop Supervisor Position Overview Overseeing day to day running of the Inverness site Assist customers with rental equipment issues and concerns Liaise with company sales team and operational management. Work closely with the depot manager to respond to problems. Organising workload for Service Engineers Keep a record of all maintenance reports on site. Working in a field capacity to assist with Engineering requirements Make sure all equipment that is being prepared for rental is to company standard. Report to the area manager on the daily events within the depot. Ensure all employees adhere to RAMS and ACE. Keep a record of all transport records, including repair costs of vehicles etc. Workshop Supervisor Position Requirements Previous Team leader experience essential Previous experience dealing with Diesel Generators / Pumps / Engines Experienced overseeing a maintenance / manufacturing team Familiar with RAMS and Health and Safety standards Full Driving licence Based within a commutable distance of Inverness Workshop Supervisor Position Remuneration Salary 37,000 per annum Company van and fuel card 40 hours a week, Monday - Friday 08:00 - 16:30 33 days holiday inclusive of bank holidays Pension Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Sector Development Manager
Panasonic Industry Europe GmbH Bracknell, Berkshire
Sector Development Manager Bracknell, UK - As soon as possible. Role Overview The Sector Development Manager plays a key role in the growth of our Toughbook products in the UK market, specifically targeting the UK Defence Market. At the front end of our sales cycle, you will be responsible for identifying, engaging, and attracting new business opportunities. This role focuses on building strong initial relationships with prospective clients, understanding their needs and opportunities before handing them over to the Business Manager, who will continue the sales journey and lead the process through to close. Working as part of a high performing team of Sales Managers, the Sector Development Manager will thrive in a driven, collaborative environment, contributing energy, insight, and momentum to the growth of our business. Key Responsibilities Build strong relationships with key stakeholders across UK MoD and System Integrators, as well as relevant partners, to position the business as a credible and preferred supplier. Develop and execute targeted sales strategies that align with business objectives. Continuously analyse market conditions, customer needs, and competitive activity to identify emerging trends and opportunities. Collaborate closely with technical, marketing, and sales administration teams to ensure prospects receive consistent, professional, and well supported sales experience. Engage and manage partners and external service providers, ensuring they are effectively integrated into opportunities where required and aligned with customer needs and business objectives. Contribute to and support targeted marketing initiatives within key verticals, including attendance at trade shows, conferences, and industry events. Maintain accurate sales forecasts and pipeline reporting, supporting business planning and performance tracking. Provide regular, structured updates to senior management on activity, progress, risks, and opportunities to support informed strategic decisions. Travel regularly as and when required to meet clients and attend trade shows. Continuously grow and focus on personal development using the Panasonic Leadership Principles. What you will bring to the picture Educated to Secondary school level with relevant qualifications 2 to 8 years of relevant experience in the field A degree in Business, Engineering, Security Studies, IT Security, or a comparable qualification with relevant experience (advantageous, not essential) Experience in Sales and Business Development - several years of experience in sales, particularly in the defence market and ideally, with an established network in the UK Good knowledge of the Public Sector - understanding of procurement processes, tenders, and decision making structures in government agencies, armed forces, and emergency services Excellent technical experience particularly in technological solutions, preferably in the areas of rugged hardware, communication solutions, or mission critical IT solutions. Open to travel for business purposes - UK driving licence required What will give you the edge Previous experience in the UK Defence/MoD and systems integrators (advantageous, not essential) Ability to work independently, identify new business opportunities, and act proactively Strong communication skills - confidence in interacting with decision makers, partners, and internal teams Ability to analyse large datasets and market information to make informed business decisions and derive sales strategies Strong contract and negotiation skills in the public sector environment, when it comes to pricing and offer creation. Project management skills - the ability to manage complex projects, coordinate with internal and external stakeholders, and deploy various resources efficiently Willingness to travel, strong negotiation skills in dynamic and sometimes complex decision making environments Team player and leadership skills - the ability to collaborate closely with different teams, motivate partners, and coordinate with internal departments. Strong "Hunter" mentality - Solution oriented, creative thinking ("out of the box") and a "can do" attitude. What does our big picture look like? Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding over a century ago, we've been committed to improving peoples' lives and making the world a better place, one customer, one business, one innovative leap at a time. We believe in strong collaboration and team spirit to develop Panasonic's competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers' expectations. In an ever changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realise ideal lifestyles and societies solving social issues globally. Inclusion and Equality Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and community. We are committed to promoting inclusion for the success of our business. What we offer: Terms and benefits for candidates outside of the UK may differ from those described below. Salary range: Dependent on experience Commission Company car included Annual leave: 25 days holiday plus bank holidays per annum Contract type: Permanent Hours: 37.5 hours per week full time Office location: Bracknell, UK Field based contract Regular travel will be required Working environment: A multi cultural environment Open plan office environment, with access to private meeting rooms Hot desking + Benefits Contributory pension scheme Life assurance 4 salary Income protection Private medical scheme Dental scheme Employee assistance programme Other voluntary benefits such as dental insurance, partner life assurance Staff discount on Panasonic products 2 paid volunteer days Training courses Well being programme Free on site parking at Panasonic offices Discounted restaurant food Other information Start date - As soon as possible. We are committed to providing appropriate workplace adjustments to individuals who may require them. Please contact the People Relations team - should you require any adjustments. Please note as part of our hiring requirements at Panasonic, candidates must already have the legal right to work in the relevant country, as we are not able to support work sponsorships. YOUR CONTACT TO HR Panasonic Europe B.V. (UK Branch) Maxis 2, Western Road RG12 1RT Bracknell Apply now
Apr 30, 2026
Full time
Sector Development Manager Bracknell, UK - As soon as possible. Role Overview The Sector Development Manager plays a key role in the growth of our Toughbook products in the UK market, specifically targeting the UK Defence Market. At the front end of our sales cycle, you will be responsible for identifying, engaging, and attracting new business opportunities. This role focuses on building strong initial relationships with prospective clients, understanding their needs and opportunities before handing them over to the Business Manager, who will continue the sales journey and lead the process through to close. Working as part of a high performing team of Sales Managers, the Sector Development Manager will thrive in a driven, collaborative environment, contributing energy, insight, and momentum to the growth of our business. Key Responsibilities Build strong relationships with key stakeholders across UK MoD and System Integrators, as well as relevant partners, to position the business as a credible and preferred supplier. Develop and execute targeted sales strategies that align with business objectives. Continuously analyse market conditions, customer needs, and competitive activity to identify emerging trends and opportunities. Collaborate closely with technical, marketing, and sales administration teams to ensure prospects receive consistent, professional, and well supported sales experience. Engage and manage partners and external service providers, ensuring they are effectively integrated into opportunities where required and aligned with customer needs and business objectives. Contribute to and support targeted marketing initiatives within key verticals, including attendance at trade shows, conferences, and industry events. Maintain accurate sales forecasts and pipeline reporting, supporting business planning and performance tracking. Provide regular, structured updates to senior management on activity, progress, risks, and opportunities to support informed strategic decisions. Travel regularly as and when required to meet clients and attend trade shows. Continuously grow and focus on personal development using the Panasonic Leadership Principles. What you will bring to the picture Educated to Secondary school level with relevant qualifications 2 to 8 years of relevant experience in the field A degree in Business, Engineering, Security Studies, IT Security, or a comparable qualification with relevant experience (advantageous, not essential) Experience in Sales and Business Development - several years of experience in sales, particularly in the defence market and ideally, with an established network in the UK Good knowledge of the Public Sector - understanding of procurement processes, tenders, and decision making structures in government agencies, armed forces, and emergency services Excellent technical experience particularly in technological solutions, preferably in the areas of rugged hardware, communication solutions, or mission critical IT solutions. Open to travel for business purposes - UK driving licence required What will give you the edge Previous experience in the UK Defence/MoD and systems integrators (advantageous, not essential) Ability to work independently, identify new business opportunities, and act proactively Strong communication skills - confidence in interacting with decision makers, partners, and internal teams Ability to analyse large datasets and market information to make informed business decisions and derive sales strategies Strong contract and negotiation skills in the public sector environment, when it comes to pricing and offer creation. Project management skills - the ability to manage complex projects, coordinate with internal and external stakeholders, and deploy various resources efficiently Willingness to travel, strong negotiation skills in dynamic and sometimes complex decision making environments Team player and leadership skills - the ability to collaborate closely with different teams, motivate partners, and coordinate with internal departments. Strong "Hunter" mentality - Solution oriented, creative thinking ("out of the box") and a "can do" attitude. What does our big picture look like? Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding over a century ago, we've been committed to improving peoples' lives and making the world a better place, one customer, one business, one innovative leap at a time. We believe in strong collaboration and team spirit to develop Panasonic's competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers' expectations. In an ever changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realise ideal lifestyles and societies solving social issues globally. Inclusion and Equality Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and community. We are committed to promoting inclusion for the success of our business. What we offer: Terms and benefits for candidates outside of the UK may differ from those described below. Salary range: Dependent on experience Commission Company car included Annual leave: 25 days holiday plus bank holidays per annum Contract type: Permanent Hours: 37.5 hours per week full time Office location: Bracknell, UK Field based contract Regular travel will be required Working environment: A multi cultural environment Open plan office environment, with access to private meeting rooms Hot desking + Benefits Contributory pension scheme Life assurance 4 salary Income protection Private medical scheme Dental scheme Employee assistance programme Other voluntary benefits such as dental insurance, partner life assurance Staff discount on Panasonic products 2 paid volunteer days Training courses Well being programme Free on site parking at Panasonic offices Discounted restaurant food Other information Start date - As soon as possible. We are committed to providing appropriate workplace adjustments to individuals who may require them. Please contact the People Relations team - should you require any adjustments. Please note as part of our hiring requirements at Panasonic, candidates must already have the legal right to work in the relevant country, as we are not able to support work sponsorships. YOUR CONTACT TO HR Panasonic Europe B.V. (UK Branch) Maxis 2, Western Road RG12 1RT Bracknell Apply now
Amentum
Civils (3D) Designer
Amentum Woolston, Warrington
The Opportunity Amentum is the Design and Engineering partner for Sellafield under the PPP (Programme and Project Partners). This is a 20-year arrangement to deliver 7bn of major projects. We are looking to recruit high value expertise from across regulated and comparable sectors to work in a collaborative environment. PPP is delivering major projects, site wide improvements and provision of supporting services. The Project You will be specifically working on the Enabling works package to support the development of a treatment facility for SIXEP and SCP secondary waste. The Role As a Civil (3D) Designer , works will include service diversions; development of service and drainage schemes; earthworks; vehicle tracking; road layouts; developing new schemes connecting into existing infrastructure; producing foundation drawings and details. Other responsibilities could include: Model Management- Create and maintain complex 3D surfaces using points, breaklines, and boundaries. Corridor Design- Develop intelligent 3D roadway models using alignments, profiles, and custom assemblies. BIM Workflow- Implement and manage Data Shortcuts to maintain a "single source of truth" across multi-disciplinary project teams. Automated Production- Set up and manage Sheet Set Manager and Plan Production tools to generate high-volume construction sets (Plan/Profile/Cross-Section) with minimal manual editing. Analysis & Reporting- Perform earthwork volume calculations, interference checks (clash detection), and pipe network analysis. Attending regular model reviews/space management meetings and be able to represent CS&A and present the model. Working closely with CS&A Engineers/Architects and modelers from other disciplines to co-ordinate the development of the model. Understanding and fulfilling the Designer role under the CDM Regulations. As a Civils (3D) Designer you will already have: Civil / structural engineering MEng or equivalent Experience using Revit and Autodesk Design Review to produce and review GA and detail drawings in a Building Information Modelling (BIM) environment. Experience using British and European Standards and Building Regulations, and the methodologies required when detailing elements. Experience in detailing below ground drainage and services; groundworks; steelwork and reinforced concrete. Experience working in an industrial/heavy civils environment Experience of using Autodesk Civil 3D; Revit; Autodesk Design Review and Vehicle Tracking.
Apr 30, 2026
Full time
The Opportunity Amentum is the Design and Engineering partner for Sellafield under the PPP (Programme and Project Partners). This is a 20-year arrangement to deliver 7bn of major projects. We are looking to recruit high value expertise from across regulated and comparable sectors to work in a collaborative environment. PPP is delivering major projects, site wide improvements and provision of supporting services. The Project You will be specifically working on the Enabling works package to support the development of a treatment facility for SIXEP and SCP secondary waste. The Role As a Civil (3D) Designer , works will include service diversions; development of service and drainage schemes; earthworks; vehicle tracking; road layouts; developing new schemes connecting into existing infrastructure; producing foundation drawings and details. Other responsibilities could include: Model Management- Create and maintain complex 3D surfaces using points, breaklines, and boundaries. Corridor Design- Develop intelligent 3D roadway models using alignments, profiles, and custom assemblies. BIM Workflow- Implement and manage Data Shortcuts to maintain a "single source of truth" across multi-disciplinary project teams. Automated Production- Set up and manage Sheet Set Manager and Plan Production tools to generate high-volume construction sets (Plan/Profile/Cross-Section) with minimal manual editing. Analysis & Reporting- Perform earthwork volume calculations, interference checks (clash detection), and pipe network analysis. Attending regular model reviews/space management meetings and be able to represent CS&A and present the model. Working closely with CS&A Engineers/Architects and modelers from other disciplines to co-ordinate the development of the model. Understanding and fulfilling the Designer role under the CDM Regulations. As a Civils (3D) Designer you will already have: Civil / structural engineering MEng or equivalent Experience using Revit and Autodesk Design Review to produce and review GA and detail drawings in a Building Information Modelling (BIM) environment. Experience using British and European Standards and Building Regulations, and the methodologies required when detailing elements. Experience in detailing below ground drainage and services; groundworks; steelwork and reinforced concrete. Experience working in an industrial/heavy civils environment Experience of using Autodesk Civil 3D; Revit; Autodesk Design Review and Vehicle Tracking.
Junior Support Specialist
Xerox Corporation City, Belfast
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client centric and digitally driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at . Location NI- primarily Belfast area Job Type Xerox Global Services/Service Delivery Job Purpose To assist in the smooth operation of Xerox onsite client sites-primarily in the Belfast area-supporting the provision of a suite of on site services to the Customer Base as required including, but not limited to: Centralised Print & finishing, Printer Management and Helpdesk to meet individual customer specifications as part of the contingency support team within the Xerox Service Delivery Organisation. Main Accountabilities As part of the Support Team the Support Specialist will need to have a good understanding and working knowledge of Xerox Service offerings across the client customer base. All training will be provided as needed. This is necessary in order to consistently deliver on all relevant onsite activities as outlined within individual customer contracts and SLAs. These will include-but are not limited to-some or all of the following activities: Demonstrate a full knowledge & understanding of the range of services provided by Xerox to our customers Support Xerox sites in the provision of on site services throughout the year, providing support cover for holiday, sickness and peaks in workload Provide to Customers the range of contracted services to include Fleet Management, Centralized Document Production, Scanning services etc. Provide additional services in line with account base growth and wider digital opportunities Ensure full support and management of office and production devices including break fix, consumables management and escalation as per defined processes Undertake support tasks and projects as defined by the manager, for example holiday management, stock takes, and other initiatives. Liaise with third party solution providers to ensure call log, close and management by on site team in line with defined Service Level Agreement Liaise with third party solution providers in order to ensure that any additional customer requirements that cannot be met by Xerox Product Portfolio, and yet are critical to a successful service provision, are met Engagement of Xerox analysts, engineers, third party network support and site staff as necessary (problem escalation) Liaise with customers and provide support in relation to the utilization of Xerox equipment and services. Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required. Support the growth of the Xerox operation on site in order to identify opportunities and highlight to the relevant Account or Service Delivery Manager and participate in revenue generating/marketing initiatives. Support sites through involvement in account reviews, compiling data on performance against key performance levels. Occasional travel to other locations in NI on an as required basis in order to support the wider Operation Participate in team meetings and work as a member of a team. Maintain and develop onsite Service Delivery Manuals Preferred Candidate Requirements Essential Minimum of two years successful track record in a customer facing role Highly Flexible and able to cope under pressure and in a highly dynamic environment Basic knowledge and experience of IT Strong Interpersonal skills Problem solving / Process improvement skills Able to translate customer requirements into working solutions Ability to work on own initiative Ability to work well as part of a team. Communication - able to effectively communicate using a range of verbal and written communication skills with end users and senior customer contacts. Capable of working under pressure, multi tasking and correct prioritization working proactively to deadlines. Especially important is the ability to communicate appropriately within a diverse multi cultural environment and across the full range of business disciplines. Ability to report progress in an effective and timely manner. Desirable Understanding of a networked environment, electronic printing processes and document management and production desirable Knowledge of Xerox Office Services and print production environments
Apr 30, 2026
Full time
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client centric and digitally driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at . Location NI- primarily Belfast area Job Type Xerox Global Services/Service Delivery Job Purpose To assist in the smooth operation of Xerox onsite client sites-primarily in the Belfast area-supporting the provision of a suite of on site services to the Customer Base as required including, but not limited to: Centralised Print & finishing, Printer Management and Helpdesk to meet individual customer specifications as part of the contingency support team within the Xerox Service Delivery Organisation. Main Accountabilities As part of the Support Team the Support Specialist will need to have a good understanding and working knowledge of Xerox Service offerings across the client customer base. All training will be provided as needed. This is necessary in order to consistently deliver on all relevant onsite activities as outlined within individual customer contracts and SLAs. These will include-but are not limited to-some or all of the following activities: Demonstrate a full knowledge & understanding of the range of services provided by Xerox to our customers Support Xerox sites in the provision of on site services throughout the year, providing support cover for holiday, sickness and peaks in workload Provide to Customers the range of contracted services to include Fleet Management, Centralized Document Production, Scanning services etc. Provide additional services in line with account base growth and wider digital opportunities Ensure full support and management of office and production devices including break fix, consumables management and escalation as per defined processes Undertake support tasks and projects as defined by the manager, for example holiday management, stock takes, and other initiatives. Liaise with third party solution providers to ensure call log, close and management by on site team in line with defined Service Level Agreement Liaise with third party solution providers in order to ensure that any additional customer requirements that cannot be met by Xerox Product Portfolio, and yet are critical to a successful service provision, are met Engagement of Xerox analysts, engineers, third party network support and site staff as necessary (problem escalation) Liaise with customers and provide support in relation to the utilization of Xerox equipment and services. Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required. Support the growth of the Xerox operation on site in order to identify opportunities and highlight to the relevant Account or Service Delivery Manager and participate in revenue generating/marketing initiatives. Support sites through involvement in account reviews, compiling data on performance against key performance levels. Occasional travel to other locations in NI on an as required basis in order to support the wider Operation Participate in team meetings and work as a member of a team. Maintain and develop onsite Service Delivery Manuals Preferred Candidate Requirements Essential Minimum of two years successful track record in a customer facing role Highly Flexible and able to cope under pressure and in a highly dynamic environment Basic knowledge and experience of IT Strong Interpersonal skills Problem solving / Process improvement skills Able to translate customer requirements into working solutions Ability to work on own initiative Ability to work well as part of a team. Communication - able to effectively communicate using a range of verbal and written communication skills with end users and senior customer contacts. Capable of working under pressure, multi tasking and correct prioritization working proactively to deadlines. Especially important is the ability to communicate appropriately within a diverse multi cultural environment and across the full range of business disciplines. Ability to report progress in an effective and timely manner. Desirable Understanding of a networked environment, electronic printing processes and document management and production desirable Knowledge of Xerox Office Services and print production environments
Digital Performance Specialist (SEO & PPC) Burnley, Lancashire
RootFiftyTwoDesign Burnley, Lancashire
Job duration Full-time The role This role is for someone who genuinely cares about results. Someone who enjoys understanding how performance fits together across search visibility, paid activity, landing pages, tracking, reporting, and the wider user journey. We are looking for a person with strong core capability in SEO, supported by solid PPC experience, who wants to play a more meaningful role in how performance is shaped, delivered, and improved. We want someone who can spot patterns, ask better questions, understand what matters to clients, and help improve results across the full journey. You will work closely with our marketing, design, development, and account management teams to ensure SEO and PPC activity is aligned with wider client objectives and properly supported at every stage. This is not a role focused on managing activity for the sake of it. It is about contributing clear thinking, useful recommendations, and work that leads to measurable improvement. The opportunity At Root Fifty-Two, we work across a varied portfolio of client accounts, supporting businesses with joined-up thinking across brand, digital, creative, web, and marketing. We are now looking to strengthen the performance side of that offer with someone who can bring sharper thinking and stronger ownership to our SEO and PPC work. This is not a role for someone who wants to stay in a narrow channel lane. It is for someone who understands that performance depends on more than impressions, clicks, or dashboard output. We want someone who can interpret what matters, identify where improvements can be made, and work with the wider team to turn those insights into action. SEO will be the heavier weighting of this role, with PPC forming an important secondary discipline. The right candidate will be confident in the day-to-day delivery of search and paid activity, but will also be motivated by the bigger picture: understanding what is helping performance, what is holding it back, and where better results can be achieved. You will support Account Managers where needed and join occasional client calls, but this is primarily an internally focused role within a collaborative team, with the opportunity to help raise the standard of how performance is delivered and understood across the agency. What you'll be working on Plan, manage, and improve SEO activity across a range of client accounts Support the setup, optimisation, and ongoing management of PPC campaigns, primarily in Google Ads, Meta & LinkedIn Carry out keyword research, search intent analysis, competitor review, and performance monitoring Identify opportunities to improve traffic quality, lead quality, and conversion performance Work alongside internal design, development, and marketing teams to help strengthen results across the wider journey Input into landing page recommendations, tracking requirements, technical considerations, and content direction where relevant Use tools such as GA4, Google Search Console, Google Tag Manager, Looker Studio, and SEMrush to analyse performance and identify meaningful insight Produce reporting and recommendations that are clear, commercially relevant, and understandable for both clients and internal teams Support Account Managers with occasional client calls and performance input where required Contribute ideas, recommendations, and improvements that strengthen Root Fifty-Two's wider performance offer. What we're looking for Strong hands on SEO experience, with good working knowledge of PPC Likely 3-5+ years' experience in a search, digital marketing, or performance focused role Good understanding of Google Ads, GA4, Search Console, Tag Manager, Looker Studio, and SEMrush Confident interpreting data and turning it into clear, practical actions Genuinely interested in outcomes, not just task completion or platform output Comfortable working across multiple client accounts and internal teams Agency experience is helpful, but not essential Confident contributing internally and supporting client facing conversations when required What success looks like SEO and PPC activity is well managed, clearly prioritised, and consistently improved Reporting is clear, commercially relevant, and helps clients and internal teams understand what matters Opportunities to improve traffic quality, lead quality, and conversion performance are identified and acted upon Recommendations are practical, well considered, and contribute to stronger performance across the wider journey Internal teams receive clear input that helps work move forward efficiently and effectively Your work contributes to better results, stronger client understanding and confidence, and more effective overall performance offer Why join our team? Root Fifty-Two is a collaborative agency environment where marketing, design, digital, and strategy work closely together. This role offers the chance to be part of a team with strong internal support, while still having the space to influence outcomes and raise the standard of performance delivery. For the right person, this is an opportunity to move beyond narrow channel delivery and contribute to work that is better connected, better understood, and more valuable to the clients we support. Be part of a forward thinking agency with a collaborative, values driven culture. Work alongside a passionate, multi disciplinary team. Influence the future direction of the business at a strategic level. Early finish Fridays Beer fridge Birthdays off What's in it for you Hybrid & flexitime working Our working week is 35.5 hours, and the core hours are 10:00 - 16:00, so you can start and finish whenever you want, provided you're working during those hours. Friday's also have the bonus of being able to finish at 15:30. At least one day a week can be spent working in the comfort of your own home. Time off The role comes with 28 days of holiday (inclusive of bank holidays), plus for every year of your services your holiday allowance increases by a day. You also get an additional day off on your birthday to celebrate (or mourn) being a year older. Our canal side studio smack bang in the middle of Burnley has areas for both collaborative work or some quiet time, and a beer fridge and dart board. There is also on site car parking available. Our culture of growth and progression comes with your own personal budget for training, allowing you to learn something new, get better at what you're already good at, or improve your soft skills like public speaking. Away from your desk We have regular team lunches, walking meetings, quarterly days away, and random nights out, especially as the weather gets nicer. This role is perfect if you want to work in a fast paced, creative agency where no two days are the same. If that sounds good to you, fire over your CV to
Apr 30, 2026
Full time
Job duration Full-time The role This role is for someone who genuinely cares about results. Someone who enjoys understanding how performance fits together across search visibility, paid activity, landing pages, tracking, reporting, and the wider user journey. We are looking for a person with strong core capability in SEO, supported by solid PPC experience, who wants to play a more meaningful role in how performance is shaped, delivered, and improved. We want someone who can spot patterns, ask better questions, understand what matters to clients, and help improve results across the full journey. You will work closely with our marketing, design, development, and account management teams to ensure SEO and PPC activity is aligned with wider client objectives and properly supported at every stage. This is not a role focused on managing activity for the sake of it. It is about contributing clear thinking, useful recommendations, and work that leads to measurable improvement. The opportunity At Root Fifty-Two, we work across a varied portfolio of client accounts, supporting businesses with joined-up thinking across brand, digital, creative, web, and marketing. We are now looking to strengthen the performance side of that offer with someone who can bring sharper thinking and stronger ownership to our SEO and PPC work. This is not a role for someone who wants to stay in a narrow channel lane. It is for someone who understands that performance depends on more than impressions, clicks, or dashboard output. We want someone who can interpret what matters, identify where improvements can be made, and work with the wider team to turn those insights into action. SEO will be the heavier weighting of this role, with PPC forming an important secondary discipline. The right candidate will be confident in the day-to-day delivery of search and paid activity, but will also be motivated by the bigger picture: understanding what is helping performance, what is holding it back, and where better results can be achieved. You will support Account Managers where needed and join occasional client calls, but this is primarily an internally focused role within a collaborative team, with the opportunity to help raise the standard of how performance is delivered and understood across the agency. What you'll be working on Plan, manage, and improve SEO activity across a range of client accounts Support the setup, optimisation, and ongoing management of PPC campaigns, primarily in Google Ads, Meta & LinkedIn Carry out keyword research, search intent analysis, competitor review, and performance monitoring Identify opportunities to improve traffic quality, lead quality, and conversion performance Work alongside internal design, development, and marketing teams to help strengthen results across the wider journey Input into landing page recommendations, tracking requirements, technical considerations, and content direction where relevant Use tools such as GA4, Google Search Console, Google Tag Manager, Looker Studio, and SEMrush to analyse performance and identify meaningful insight Produce reporting and recommendations that are clear, commercially relevant, and understandable for both clients and internal teams Support Account Managers with occasional client calls and performance input where required Contribute ideas, recommendations, and improvements that strengthen Root Fifty-Two's wider performance offer. What we're looking for Strong hands on SEO experience, with good working knowledge of PPC Likely 3-5+ years' experience in a search, digital marketing, or performance focused role Good understanding of Google Ads, GA4, Search Console, Tag Manager, Looker Studio, and SEMrush Confident interpreting data and turning it into clear, practical actions Genuinely interested in outcomes, not just task completion or platform output Comfortable working across multiple client accounts and internal teams Agency experience is helpful, but not essential Confident contributing internally and supporting client facing conversations when required What success looks like SEO and PPC activity is well managed, clearly prioritised, and consistently improved Reporting is clear, commercially relevant, and helps clients and internal teams understand what matters Opportunities to improve traffic quality, lead quality, and conversion performance are identified and acted upon Recommendations are practical, well considered, and contribute to stronger performance across the wider journey Internal teams receive clear input that helps work move forward efficiently and effectively Your work contributes to better results, stronger client understanding and confidence, and more effective overall performance offer Why join our team? Root Fifty-Two is a collaborative agency environment where marketing, design, digital, and strategy work closely together. This role offers the chance to be part of a team with strong internal support, while still having the space to influence outcomes and raise the standard of performance delivery. For the right person, this is an opportunity to move beyond narrow channel delivery and contribute to work that is better connected, better understood, and more valuable to the clients we support. Be part of a forward thinking agency with a collaborative, values driven culture. Work alongside a passionate, multi disciplinary team. Influence the future direction of the business at a strategic level. Early finish Fridays Beer fridge Birthdays off What's in it for you Hybrid & flexitime working Our working week is 35.5 hours, and the core hours are 10:00 - 16:00, so you can start and finish whenever you want, provided you're working during those hours. Friday's also have the bonus of being able to finish at 15:30. At least one day a week can be spent working in the comfort of your own home. Time off The role comes with 28 days of holiday (inclusive of bank holidays), plus for every year of your services your holiday allowance increases by a day. You also get an additional day off on your birthday to celebrate (or mourn) being a year older. Our canal side studio smack bang in the middle of Burnley has areas for both collaborative work or some quiet time, and a beer fridge and dart board. There is also on site car parking available. Our culture of growth and progression comes with your own personal budget for training, allowing you to learn something new, get better at what you're already good at, or improve your soft skills like public speaking. Away from your desk We have regular team lunches, walking meetings, quarterly days away, and random nights out, especially as the weather gets nicer. This role is perfect if you want to work in a fast paced, creative agency where no two days are the same. If that sounds good to you, fire over your CV to
Sudlows
Facilities Management Service Co-Ordinator
Sudlows Oldham, Lancashire
Facilities Management Service Co-Ordinator (Maternity Cover - Fixed Term Contract up to 12 months - to commence 1st June 2026) Description Due to the continued expansion of our highly successful specialised engineering company, including our award winning data centre design and build business, we have an exciting career opportunity for an enthusiastic Service Co-ordinator to join the FM team. Role Summary To provide comprehensive support to the Facilities Management department as part of the Service team. The role requires working confidently under one s own initiative to support day-to-day departmental operations, including coordinating maintenance activities, managing systems and documentation, and maintaining high standards of client communication. A strong work ethic is essential, along with the ability to prioritise tasks, support the Team Supervisor, and ensure accurate record keeping across in-house systems. Key Tasks & Responsibilities Work under own initiative to carry out departmental tasks. Responsible for updating Facilities Management tracking systems and management reporting systems. Assisting with the monitoring of the shared helpdesk inbox, prioritising urgent requests, and managing emergency site callouts. Requesting risk assessments and method statements from subcontractors for planned maintenance visits and issuing them to clients. Scheduling a team of maintenance engineers whereabouts on a day-to-day basis. Producing client quotes for remedial works and liaising with suppliers to obtain competitive pricing. Raise purchase orders for job orders. Support Team Supervisor in all aspects of required work. Answering the phone and dealing with department queries. Liaise with clients in a professional and courteous manner. Personal Specification Qualifications & Experience: Experience in an office admin role, preferably in a helpdesk environment. Ability to manage and prioritise workload. Experience of liaising with colleagues at all levels. Effective communication skills. Working knowledge Outlook, Word & Excel skills Accurate data entry processing experience Planning and Organising: Ability to organise own workload. Ability to prioritise work and deliver to tight deadlines. Able to maintain accurate and timely records as required by the role. Ability to identify and solve everyday job-based problems in liaison with manager. Working with People: Able to establish a rapport with service users as necessary e.g. clients, members of the public, other contractors etc. Work well within a team. Understands the needs of others and able to respond accordingly. Communication : Able to communicate factual information politely and courteously. Has excellent spoken skills e.g. telephone and face-to-face conversations. Has good written and numeric skills appropriate to the job. Able to listen, observe and report information to manager.
Apr 30, 2026
Seasonal
Facilities Management Service Co-Ordinator (Maternity Cover - Fixed Term Contract up to 12 months - to commence 1st June 2026) Description Due to the continued expansion of our highly successful specialised engineering company, including our award winning data centre design and build business, we have an exciting career opportunity for an enthusiastic Service Co-ordinator to join the FM team. Role Summary To provide comprehensive support to the Facilities Management department as part of the Service team. The role requires working confidently under one s own initiative to support day-to-day departmental operations, including coordinating maintenance activities, managing systems and documentation, and maintaining high standards of client communication. A strong work ethic is essential, along with the ability to prioritise tasks, support the Team Supervisor, and ensure accurate record keeping across in-house systems. Key Tasks & Responsibilities Work under own initiative to carry out departmental tasks. Responsible for updating Facilities Management tracking systems and management reporting systems. Assisting with the monitoring of the shared helpdesk inbox, prioritising urgent requests, and managing emergency site callouts. Requesting risk assessments and method statements from subcontractors for planned maintenance visits and issuing them to clients. Scheduling a team of maintenance engineers whereabouts on a day-to-day basis. Producing client quotes for remedial works and liaising with suppliers to obtain competitive pricing. Raise purchase orders for job orders. Support Team Supervisor in all aspects of required work. Answering the phone and dealing with department queries. Liaise with clients in a professional and courteous manner. Personal Specification Qualifications & Experience: Experience in an office admin role, preferably in a helpdesk environment. Ability to manage and prioritise workload. Experience of liaising with colleagues at all levels. Effective communication skills. Working knowledge Outlook, Word & Excel skills Accurate data entry processing experience Planning and Organising: Ability to organise own workload. Ability to prioritise work and deliver to tight deadlines. Able to maintain accurate and timely records as required by the role. Ability to identify and solve everyday job-based problems in liaison with manager. Working with People: Able to establish a rapport with service users as necessary e.g. clients, members of the public, other contractors etc. Work well within a team. Understands the needs of others and able to respond accordingly. Communication : Able to communicate factual information politely and courteously. Has excellent spoken skills e.g. telephone and face-to-face conversations. Has good written and numeric skills appropriate to the job. Able to listen, observe and report information to manager.
proAV Limited
Audio Visual AV Team Lead
proAV Limited
Job Title: AV Team Leader Location: London Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Team Lead to be a key part of our London team, representing proAV. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Team Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Primary point of contact onsite for our client. Staff leadership and mentorship to the onsite team/s and rota. Provide comprehensive reporting to the service delivery and account manager. Providing a senior level of technical support at the point of escalation. Operational Coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison. To work with proAV technical teams to provide accurate technical advice when required. To carry out detailed regular room checks. Meeting room support for VIP s. Coordination of software/firmware upgrades. Provide technical support to AV/VC users. Supporting video conference calls including liaising with remote offices in respect to the setup and running of video conference calls (technologies include Prime Video / Intercall / Blue Jeans and WebEx). To assist/manage with all ads/moves/changes (small works) onsite. To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business. To ensure users are trained in the operation of AV/VC technologies deployed to site. To identify and evaluate gaps in how the client uses the technology and make appropriate recommendations to the client for any future changes that would provide further benefits. To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained. To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA s. To arrange all preventative maintenance activities and produce via proAV helpdesk the appropriate reports detailing works carried out and any key activities/concerns that may require further attendance/consideration. Manage consumables and stock holding of onsite spares. Manage meet & greet service as required to assist all meetings that require AV/VC technician support. Manage rotas and junior technician. To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency. To be a point of escalation through to the proAV account manager. To advise and report on the service delivery to the proAV account manager and/or client s management team. To ensure services are delivered in line with client policies (CSR/environmental/security) and strategies. Desirable skills: Excellent communications skills. Knowledge of current AV and VC equipment and systems. Practical knowledge of project deployment. Manufacturers training. Relevant technical accreditations. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 30, 2026
Full time
Job Title: AV Team Leader Location: London Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Team Lead to be a key part of our London team, representing proAV. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Team Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Primary point of contact onsite for our client. Staff leadership and mentorship to the onsite team/s and rota. Provide comprehensive reporting to the service delivery and account manager. Providing a senior level of technical support at the point of escalation. Operational Coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison. To work with proAV technical teams to provide accurate technical advice when required. To carry out detailed regular room checks. Meeting room support for VIP s. Coordination of software/firmware upgrades. Provide technical support to AV/VC users. Supporting video conference calls including liaising with remote offices in respect to the setup and running of video conference calls (technologies include Prime Video / Intercall / Blue Jeans and WebEx). To assist/manage with all ads/moves/changes (small works) onsite. To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business. To ensure users are trained in the operation of AV/VC technologies deployed to site. To identify and evaluate gaps in how the client uses the technology and make appropriate recommendations to the client for any future changes that would provide further benefits. To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained. To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA s. To arrange all preventative maintenance activities and produce via proAV helpdesk the appropriate reports detailing works carried out and any key activities/concerns that may require further attendance/consideration. Manage consumables and stock holding of onsite spares. Manage meet & greet service as required to assist all meetings that require AV/VC technician support. Manage rotas and junior technician. To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency. To be a point of escalation through to the proAV account manager. To advise and report on the service delivery to the proAV account manager and/or client s management team. To ensure services are delivered in line with client policies (CSR/environmental/security) and strategies. Desirable skills: Excellent communications skills. Knowledge of current AV and VC equipment and systems. Practical knowledge of project deployment. Manufacturers training. Relevant technical accreditations. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Parkinson Gray Associates
Senior MEP BIM Coordinator
Parkinson Gray Associates Horsforth, Leeds
Our Client is arguably the leading MEP Consulting Engineering practice in Leeds. For over 25yrs this forward thinking buildings services specialist has led the way in the region delivering projects across the UK and overseas, providing costs effective energy efficient solutions to complex schemes. As one of the largest MEP engineering teams in the region, BIM plays an important role with revit modelling integrated into every project as standard. Reporting Directly to the Digital Engineering Manager, the business is seeking an experienced and detail-oriented Senior MEP BIM Coordinator to lead the coordination, development, and delivery of high-quality Building Information Models across a range of live projects. This role is central to ensuring efficient collaboration between mechanical, electrical, and public health (MEP) disciplines, while maintaining compliance with BIM standards and project requirements. Key Responsibilities Lead MEP BIM coordination across multiple projects from concept through to construction and handover. Develop, manage, and review federated BIM models, ensuring clash-free and accurate design integration. Coordinate with internal design teams and external stakeholders including architects, structural engineers, and contractors. Produce and manage BIM documentation including BEPs (BIM Execution Plans), TIDPs, and MIDPs. Ensure compliance with UK BIM standards (ISO 19650 series) and client-specific requirements. Conduct clash detection using Navisworks (or equivalent) and lead coordination meetings to resolve issues. Support the development and implementation of BIM workflows, standards, and best practices within the business. Mentor and support junior BIM technicians and coordinators. Liaise with project managers to ensure BIM deliverables align with programme milestones. Manage data integrity and ensure models are structured for downstream use (e.g., FM, asset management). Skills & Experience Essential: Proven experience in an MEP BIM coordination role within an MEP design environment. Strong proficiency in Revit MEP, Navisworks, and common data environments (CDEs) such as Autodesk Construction Cloud or similar. In-depth understanding of BIM Level 2 processes and ISO 19650 standards. Experience coordinating complex building services systems across large-scale projects. Excellent communication and stakeholder coordination skills. Strong problem-solving ability with attention to detail. Desirable: Experience working on UK-based projects in sectors such as commercial, healthcare, or education. Knowledge of Dynamo scripting or other automation tools. Familiarity with COBie data requirements and digital handover processes. Professional accreditation or working towards (e.g., IEng, CEng, or relevant BIM certification). Qualifications Degree or HNC/HND in Building Services Engineering, Mechanical/Electrical Engineering, or a related field. Relevant BIM or digital construction certifications are advantageous. Personal Attributes Proactive and self-motivated with the ability to manage multiple priorities. Collaborative mindset with strong leadership qualities. Commitment to continuous improvement and digital innovation. Ability to work effectively under pressure and meet deadlines.
Apr 30, 2026
Full time
Our Client is arguably the leading MEP Consulting Engineering practice in Leeds. For over 25yrs this forward thinking buildings services specialist has led the way in the region delivering projects across the UK and overseas, providing costs effective energy efficient solutions to complex schemes. As one of the largest MEP engineering teams in the region, BIM plays an important role with revit modelling integrated into every project as standard. Reporting Directly to the Digital Engineering Manager, the business is seeking an experienced and detail-oriented Senior MEP BIM Coordinator to lead the coordination, development, and delivery of high-quality Building Information Models across a range of live projects. This role is central to ensuring efficient collaboration between mechanical, electrical, and public health (MEP) disciplines, while maintaining compliance with BIM standards and project requirements. Key Responsibilities Lead MEP BIM coordination across multiple projects from concept through to construction and handover. Develop, manage, and review federated BIM models, ensuring clash-free and accurate design integration. Coordinate with internal design teams and external stakeholders including architects, structural engineers, and contractors. Produce and manage BIM documentation including BEPs (BIM Execution Plans), TIDPs, and MIDPs. Ensure compliance with UK BIM standards (ISO 19650 series) and client-specific requirements. Conduct clash detection using Navisworks (or equivalent) and lead coordination meetings to resolve issues. Support the development and implementation of BIM workflows, standards, and best practices within the business. Mentor and support junior BIM technicians and coordinators. Liaise with project managers to ensure BIM deliverables align with programme milestones. Manage data integrity and ensure models are structured for downstream use (e.g., FM, asset management). Skills & Experience Essential: Proven experience in an MEP BIM coordination role within an MEP design environment. Strong proficiency in Revit MEP, Navisworks, and common data environments (CDEs) such as Autodesk Construction Cloud or similar. In-depth understanding of BIM Level 2 processes and ISO 19650 standards. Experience coordinating complex building services systems across large-scale projects. Excellent communication and stakeholder coordination skills. Strong problem-solving ability with attention to detail. Desirable: Experience working on UK-based projects in sectors such as commercial, healthcare, or education. Knowledge of Dynamo scripting or other automation tools. Familiarity with COBie data requirements and digital handover processes. Professional accreditation or working towards (e.g., IEng, CEng, or relevant BIM certification). Qualifications Degree or HNC/HND in Building Services Engineering, Mechanical/Electrical Engineering, or a related field. Relevant BIM or digital construction certifications are advantageous. Personal Attributes Proactive and self-motivated with the ability to manage multiple priorities. Collaborative mindset with strong leadership qualities. Commitment to continuous improvement and digital innovation. Ability to work effectively under pressure and meet deadlines.
FBR Construction Recruitment
Designer/Senior Designer
FBR Construction Recruitment Bournemouth, Dorset
My client is looking for an experienced and ambitious DESIGNER / SENIOR DESIGNER to join their team on a full time basis. My client specialises in facades, cladding, roofing, panelling and terracotta tiling and over the years, has developed a suite of market leading profiles that complement their first-class design and installation service. Job Summary: To take responsibility for the delivery of all design aspects of a contract in line with the relevant procedure manuals along with supporting other team members to ensure the successful delivery of all contracts assigned to your team. Personal Deliverables: Take ownership over your own continual professional development and support others with theirs. Successfully deliver all agreed objectives and tasks assigned to you. Prioritise your workload to hit deadlines whilst keeping a high level of attention to detail. Be proactive and always lead by example. This includes having a constructive and positive attitude towards their business and your work. Ensure that all quality issues under your control are managed and resolved in a timely and cost-effective manner. Ensure that you uphold the health and safety standards. Communicate effectively with your team, the business and external stakeholders to develop a strong and professional relationship. Be aware of your team financial budgets and support your line manager in achieving them. Job Responsibilities: All responsibilities need to be delivered in line with the relevant procedure manuals for contracts within your team. Design review of all new contracts. Programme, and carry out where necessary, the design, detailing and material scheduling. Issue and coordinate information requests, drawings and queries between customers, engineers, architects, and sub-contract design office/s as required. Issue material schedules and liaise with suppliers to ensure effective delivery. Prepare, check and issue deck and/or slab calculations using in-house software. Deal with any design related queries raised by the site team during the construction phase. Develop solutions to non-standard design issues. Prepare and submit As Built drawings and documentation for the customer O&M file. Attend and contribute to internal Technical meetings and deliver agreed actions. Provide comprehensive responses to technical queries received through the Technical Helpdesk. Preferred Experience & Qualifications: HNC/D or equivalent in a related discipline. 2 years of experience in a design related role. Other Skills or Qualifications: Competent with Microsoft Office 365 suite (particularly Outlook, Word, Excel). Competent with AutoCAD .
Apr 30, 2026
Full time
My client is looking for an experienced and ambitious DESIGNER / SENIOR DESIGNER to join their team on a full time basis. My client specialises in facades, cladding, roofing, panelling and terracotta tiling and over the years, has developed a suite of market leading profiles that complement their first-class design and installation service. Job Summary: To take responsibility for the delivery of all design aspects of a contract in line with the relevant procedure manuals along with supporting other team members to ensure the successful delivery of all contracts assigned to your team. Personal Deliverables: Take ownership over your own continual professional development and support others with theirs. Successfully deliver all agreed objectives and tasks assigned to you. Prioritise your workload to hit deadlines whilst keeping a high level of attention to detail. Be proactive and always lead by example. This includes having a constructive and positive attitude towards their business and your work. Ensure that all quality issues under your control are managed and resolved in a timely and cost-effective manner. Ensure that you uphold the health and safety standards. Communicate effectively with your team, the business and external stakeholders to develop a strong and professional relationship. Be aware of your team financial budgets and support your line manager in achieving them. Job Responsibilities: All responsibilities need to be delivered in line with the relevant procedure manuals for contracts within your team. Design review of all new contracts. Programme, and carry out where necessary, the design, detailing and material scheduling. Issue and coordinate information requests, drawings and queries between customers, engineers, architects, and sub-contract design office/s as required. Issue material schedules and liaise with suppliers to ensure effective delivery. Prepare, check and issue deck and/or slab calculations using in-house software. Deal with any design related queries raised by the site team during the construction phase. Develop solutions to non-standard design issues. Prepare and submit As Built drawings and documentation for the customer O&M file. Attend and contribute to internal Technical meetings and deliver agreed actions. Provide comprehensive responses to technical queries received through the Technical Helpdesk. Preferred Experience & Qualifications: HNC/D or equivalent in a related discipline. 2 years of experience in a design related role. Other Skills or Qualifications: Competent with Microsoft Office 365 suite (particularly Outlook, Word, Excel). Competent with AutoCAD .
Sphere Solutions
Mechanical Small Works Manager
Sphere Solutions Bristol, Gloucestershire
Small Works Project Manager Package Up to £75,000 basic Car allowance 25 days holiday + Birthday + bank holidays Medical Insurance 8:30am 5:30pm The Opportunity You ll take full ownership of an Small Works Division with a loyal, repeat client base and consistent workflow. This isn t a desk-based coordination role. You ll lead, grow and shape the division. You ll lead a small team delivering commercial heating, plumbing and air conditioning works Project values typically range from £10k £250k, A strong proportion of the workload centres around HVAC Systems, and works are located a long the M4 Corridor. The brief from the Directors is clear: maintain standards, protect margin and drive growth. Expand services. Strengthen relationships. Win new business. Who This Suits A Mechanical Supervisor ready to step into Project/Contracts Management and take on commercial responsibility. An experienced Small Works / PPM Mechanical Project Manager who wants autonomy and the opportunity to grow a division with profit share available for someone who can increase turnover. The business is a privately owned Mechanical Building Services contractor with over 13 years of trading history and £12m annual turnover, delivering survey, design, installation and maintenance services.
Apr 30, 2026
Full time
Small Works Project Manager Package Up to £75,000 basic Car allowance 25 days holiday + Birthday + bank holidays Medical Insurance 8:30am 5:30pm The Opportunity You ll take full ownership of an Small Works Division with a loyal, repeat client base and consistent workflow. This isn t a desk-based coordination role. You ll lead, grow and shape the division. You ll lead a small team delivering commercial heating, plumbing and air conditioning works Project values typically range from £10k £250k, A strong proportion of the workload centres around HVAC Systems, and works are located a long the M4 Corridor. The brief from the Directors is clear: maintain standards, protect margin and drive growth. Expand services. Strengthen relationships. Win new business. Who This Suits A Mechanical Supervisor ready to step into Project/Contracts Management and take on commercial responsibility. An experienced Small Works / PPM Mechanical Project Manager who wants autonomy and the opportunity to grow a division with profit share available for someone who can increase turnover. The business is a privately owned Mechanical Building Services contractor with over 13 years of trading history and £12m annual turnover, delivering survey, design, installation and maintenance services.
Ignis Care Ltd
Area Manager - Supported Living - Leicester
Ignis Care Ltd Leicester, Leicestershire
Area Manager Location: Leicester or North London Sector: Supported Living, Mental Health, Learning Disabilities, Autism and Complex Needs Salary: Competitive, dependent on experience Our client is looking to appoint experienced Area Managers to support a portfolio of services across Leicestershire and surronding areas. This is a senior operational role suited to someone who understands regulated care, can lead managers properly, and is confident operating between frontline services, senior leadership, commissioners, professionals and CQC. You will hold overall responsibility for several services, including line management of Service Managers, quality oversight, compliance, safeguarding, staffing stability, service improvement and external stakeholder engagement. All Area Managers within this division are also Registered Managers, so you must be confident with CQC expectations, inspection readiness and regulatory governance. What the role involves You will be responsible for: Operational leadership Managing and supporting Service Managers across your area, ensuring services are safe, compliant, well-led and stable. Quality and compliance Reviewing audits, incidents, care documentation, dashboards and service performance to identify what is really happening behind the numbers. CQC readiness Maintaining strong regulatory oversight, preparing services for inspection and ensuring action plans are followed through properly. People leadership Developing Service Managers, deputies, team leaders and frontline staff through supervision, appraisal, coaching and structured development plans. Stakeholder engagement Working with commissioners, families, professionals, internal quality teams and senior leaders to keep services moving in the right direction. Service presence Spending time in services, observing culture, supporting managers directly, challenging poor practice and helping teams improve. The right person This role would suit someone who has: Experience managing services within regulated care Ideally supported living, mental health, learning disabilities, autism, complex needs or similar. Managed managers before This is not just about managing staff. You need to be able to support, challenge and develop Service Managers. Strong CQC knowledge You must understand quality, compliance, safeguarding, MCA, risk, inspection standards and what good governance looks like in practice. A calm, practical leadership style The role needs someone who can stay composed under pressure, make decisions, and support services through difficult situations. A hands-on approach This is not a desk-only role. Presence in services matters. Level 5 Leadership in Health and Social Care Ideally completed, or you must be willing to work towards it. Higher-level leadership development would also be welcomed. Why this role is worth considering This is a strong opportunity for someone who wants more than a standard Area Manager post. You will be joining a large national provider with significant infrastructure, established systems and complex operational scope. The role gives you real exposure to service turnaround, quality improvement, manager development, commissioner engagement and CQC-facing leadership. For the right person, this is a platform to step into a serious senior leadership pathway. Apply To discuss the role confidentially, contact Ignis Solutions.
Apr 30, 2026
Full time
Area Manager Location: Leicester or North London Sector: Supported Living, Mental Health, Learning Disabilities, Autism and Complex Needs Salary: Competitive, dependent on experience Our client is looking to appoint experienced Area Managers to support a portfolio of services across Leicestershire and surronding areas. This is a senior operational role suited to someone who understands regulated care, can lead managers properly, and is confident operating between frontline services, senior leadership, commissioners, professionals and CQC. You will hold overall responsibility for several services, including line management of Service Managers, quality oversight, compliance, safeguarding, staffing stability, service improvement and external stakeholder engagement. All Area Managers within this division are also Registered Managers, so you must be confident with CQC expectations, inspection readiness and regulatory governance. What the role involves You will be responsible for: Operational leadership Managing and supporting Service Managers across your area, ensuring services are safe, compliant, well-led and stable. Quality and compliance Reviewing audits, incidents, care documentation, dashboards and service performance to identify what is really happening behind the numbers. CQC readiness Maintaining strong regulatory oversight, preparing services for inspection and ensuring action plans are followed through properly. People leadership Developing Service Managers, deputies, team leaders and frontline staff through supervision, appraisal, coaching and structured development plans. Stakeholder engagement Working with commissioners, families, professionals, internal quality teams and senior leaders to keep services moving in the right direction. Service presence Spending time in services, observing culture, supporting managers directly, challenging poor practice and helping teams improve. The right person This role would suit someone who has: Experience managing services within regulated care Ideally supported living, mental health, learning disabilities, autism, complex needs or similar. Managed managers before This is not just about managing staff. You need to be able to support, challenge and develop Service Managers. Strong CQC knowledge You must understand quality, compliance, safeguarding, MCA, risk, inspection standards and what good governance looks like in practice. A calm, practical leadership style The role needs someone who can stay composed under pressure, make decisions, and support services through difficult situations. A hands-on approach This is not a desk-only role. Presence in services matters. Level 5 Leadership in Health and Social Care Ideally completed, or you must be willing to work towards it. Higher-level leadership development would also be welcomed. Why this role is worth considering This is a strong opportunity for someone who wants more than a standard Area Manager post. You will be joining a large national provider with significant infrastructure, established systems and complex operational scope. The role gives you real exposure to service turnaround, quality improvement, manager development, commissioner engagement and CQC-facing leadership. For the right person, this is a platform to step into a serious senior leadership pathway. Apply To discuss the role confidentially, contact Ignis Solutions.
Ignis Care Ltd
Area Manager - Supported Living - Edgware
Ignis Care Ltd Edgware, Middlesex
Area Manager Location: North London Sector: Supported Living, Mental Health, Learning Disabilities, Autism and Complex Needs Salary: Competitive, dependent on experience Our client is looking to appoint experienced Area Managers to support a portfolio of services across North London and surronding areas. This is a senior operational role suited to someone who understands regulated care, can lead managers properly, and is confident operating between frontline services, senior leadership, commissioners, professionals and CQC. You will hold overall responsibility for several services, including line management of Service Managers, quality oversight, compliance, safeguarding, staffing stability, service improvement and external stakeholder engagement. All Area Managers within this division are also Registered Managers, so you must be confident with CQC expectations, inspection readiness and regulatory governance. What the role involves You will be responsible for: Operational leadership Managing and supporting Service Managers across your area, ensuring services are safe, compliant, well-led and stable. Quality and compliance Reviewing audits, incidents, care documentation, dashboards and service performance to identify what is really happening behind the numbers. CQC readiness Maintaining strong regulatory oversight, preparing services for inspection and ensuring action plans are followed through properly. People leadership Developing Service Managers, deputies, team leaders and frontline staff through supervision, appraisal, coaching and structured development plans. Stakeholder engagement Working with commissioners, families, professionals, internal quality teams and senior leaders to keep services moving in the right direction. Service presence Spending time in services, observing culture, supporting managers directly, challenging poor practice and helping teams improve. The right person This role would suit someone who has: Experience managing services within regulated care Ideally supported living, mental health, learning disabilities, autism, complex needs or similar. Managed managers before This is not just about managing staff. You need to be able to support, challenge and develop Service Managers. Strong CQC knowledge You must understand quality, compliance, safeguarding, MCA, risk, inspection standards and what good governance looks like in practice. A calm, practical leadership style The role needs someone who can stay composed under pressure, make decisions, and support services through difficult situations. A hands-on approach This is not a desk-only role. Presence in services matters. Level 5 Leadership in Health and Social Care Ideally completed, or you must be willing to work towards it. Higher-level leadership development would also be welcomed. Why this role is worth considering This is a strong opportunity for someone who wants more than a standard Area Manager post. You will be joining a large national provider with significant infrastructure, established systems and complex operational scope. The role gives you real exposure to service turnaround, quality improvement, manager development, commissioner engagement and CQC-facing leadership. For the right person, this is a platform to step into a serious senior leadership pathway. Apply To discuss the role confidentially, contact Ignis Solutions.
Apr 30, 2026
Full time
Area Manager Location: North London Sector: Supported Living, Mental Health, Learning Disabilities, Autism and Complex Needs Salary: Competitive, dependent on experience Our client is looking to appoint experienced Area Managers to support a portfolio of services across North London and surronding areas. This is a senior operational role suited to someone who understands regulated care, can lead managers properly, and is confident operating between frontline services, senior leadership, commissioners, professionals and CQC. You will hold overall responsibility for several services, including line management of Service Managers, quality oversight, compliance, safeguarding, staffing stability, service improvement and external stakeholder engagement. All Area Managers within this division are also Registered Managers, so you must be confident with CQC expectations, inspection readiness and regulatory governance. What the role involves You will be responsible for: Operational leadership Managing and supporting Service Managers across your area, ensuring services are safe, compliant, well-led and stable. Quality and compliance Reviewing audits, incidents, care documentation, dashboards and service performance to identify what is really happening behind the numbers. CQC readiness Maintaining strong regulatory oversight, preparing services for inspection and ensuring action plans are followed through properly. People leadership Developing Service Managers, deputies, team leaders and frontline staff through supervision, appraisal, coaching and structured development plans. Stakeholder engagement Working with commissioners, families, professionals, internal quality teams and senior leaders to keep services moving in the right direction. Service presence Spending time in services, observing culture, supporting managers directly, challenging poor practice and helping teams improve. The right person This role would suit someone who has: Experience managing services within regulated care Ideally supported living, mental health, learning disabilities, autism, complex needs or similar. Managed managers before This is not just about managing staff. You need to be able to support, challenge and develop Service Managers. Strong CQC knowledge You must understand quality, compliance, safeguarding, MCA, risk, inspection standards and what good governance looks like in practice. A calm, practical leadership style The role needs someone who can stay composed under pressure, make decisions, and support services through difficult situations. A hands-on approach This is not a desk-only role. Presence in services matters. Level 5 Leadership in Health and Social Care Ideally completed, or you must be willing to work towards it. Higher-level leadership development would also be welcomed. Why this role is worth considering This is a strong opportunity for someone who wants more than a standard Area Manager post. You will be joining a large national provider with significant infrastructure, established systems and complex operational scope. The role gives you real exposure to service turnaround, quality improvement, manager development, commissioner engagement and CQC-facing leadership. For the right person, this is a platform to step into a serious senior leadership pathway. Apply To discuss the role confidentially, contact Ignis Solutions.

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