Engineer Scheduler Birmingham Basic Salary £25,000 - 28,000 / 40hr week / 33 days holiday / Pension / Parking/ work from home Wednesdays Hours : 8am- 4pm OR or 9am-5pm Having been established for over 50 years specialising within the Commercial catering, refrigeration, heating and ventilation sector, we have served our customers to ensure their unique needs are met! We work closely with many partners to offer all our clients reactive callout services and planned maintenance tailored to meet your specific needs. We are seeking a highly organised and proactive Engineer Scheduler to coordinate and schedule the activities of field and technical engineers on our catering desk. This role is critical to ensuring efficient deployment of engineering resources, timely service delivery, and optimal workload distribution. You will work closely with operations, customer service, and engineering teams to meet both internal KPIs and client expectations. Job Role Allocating work to the service engineers Managing emails and telephone call enquiries for the catering desk Ordering parts Keeping clients up to date Chasing up jobs and ensuring someone is assigned to them Processing job sheets, quotes, purchase orders Ensure administration processes work effectively Requirements Previous experience on a service desk in the HVAC or catering industry Great communication and customer skills Able to work well in a team IT literate Education & Experience: Proven experience in scheduling, logistics coordination, or operations support, preferably in an engineering or technical services environment. Experience with scheduling or workforce management software Strong knowledge of geographic planning Skills & Competencies: Excellent organisational and time-management skills. Strong communication and interpersonal abilities. Analytical thinking and problem-solving skills. High attention to detail and ability to manage competing priorities. Proficient in Microsoft Office Suite, especially Excel and Outlook.
Jan 09, 2026
Full time
Engineer Scheduler Birmingham Basic Salary £25,000 - 28,000 / 40hr week / 33 days holiday / Pension / Parking/ work from home Wednesdays Hours : 8am- 4pm OR or 9am-5pm Having been established for over 50 years specialising within the Commercial catering, refrigeration, heating and ventilation sector, we have served our customers to ensure their unique needs are met! We work closely with many partners to offer all our clients reactive callout services and planned maintenance tailored to meet your specific needs. We are seeking a highly organised and proactive Engineer Scheduler to coordinate and schedule the activities of field and technical engineers on our catering desk. This role is critical to ensuring efficient deployment of engineering resources, timely service delivery, and optimal workload distribution. You will work closely with operations, customer service, and engineering teams to meet both internal KPIs and client expectations. Job Role Allocating work to the service engineers Managing emails and telephone call enquiries for the catering desk Ordering parts Keeping clients up to date Chasing up jobs and ensuring someone is assigned to them Processing job sheets, quotes, purchase orders Ensure administration processes work effectively Requirements Previous experience on a service desk in the HVAC or catering industry Great communication and customer skills Able to work well in a team IT literate Education & Experience: Proven experience in scheduling, logistics coordination, or operations support, preferably in an engineering or technical services environment. Experience with scheduling or workforce management software Strong knowledge of geographic planning Skills & Competencies: Excellent organisational and time-management skills. Strong communication and interpersonal abilities. Analytical thinking and problem-solving skills. High attention to detail and ability to manage competing priorities. Proficient in Microsoft Office Suite, especially Excel and Outlook.
Junior Administrator Location: Sevenoaks Salary: 20,800 - 25,400 (NMW age dependent) + package + pension A well-established hard services provider within facilities maintenance is looking for a Junior Administrator to join their growing team in Sevenoaks. This is an excellent opportunity for someone looking to gain hands-on experience across multiple areas of the business, including Helpdesk, Sales, and Accounts. You will support Contract Managers, HVAC service engineers, and building maintenance engineers while delivering a high-quality service to clients. Key Responsibilities: Using Microsoft Office packages daily Managing and responding to incoming emails promptly Day-to-day management of engineers' diaries and schedules Handling incoming client requests Dealing with customer queries, complaints, and problem-solving Supporting engineers with day-to-day issues Working both independently and as part of a team Requirements: Some previous administrative experience preferred Willingness to learn - full training provided Strong communication and organisational skills Ability to use own initiative Must live within a commutable distance to Sevenoaks Contact Nikki on (url removed) the specialist recruitment agency and business within HVAC, M&E and Utilities. Tech-people are the leading recruitment business and agency within M&E and Construction We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfil their potential.
Jan 09, 2026
Full time
Junior Administrator Location: Sevenoaks Salary: 20,800 - 25,400 (NMW age dependent) + package + pension A well-established hard services provider within facilities maintenance is looking for a Junior Administrator to join their growing team in Sevenoaks. This is an excellent opportunity for someone looking to gain hands-on experience across multiple areas of the business, including Helpdesk, Sales, and Accounts. You will support Contract Managers, HVAC service engineers, and building maintenance engineers while delivering a high-quality service to clients. Key Responsibilities: Using Microsoft Office packages daily Managing and responding to incoming emails promptly Day-to-day management of engineers' diaries and schedules Handling incoming client requests Dealing with customer queries, complaints, and problem-solving Supporting engineers with day-to-day issues Working both independently and as part of a team Requirements: Some previous administrative experience preferred Willingness to learn - full training provided Strong communication and organisational skills Ability to use own initiative Must live within a commutable distance to Sevenoaks Contact Nikki on (url removed) the specialist recruitment agency and business within HVAC, M&E and Utilities. Tech-people are the leading recruitment business and agency within M&E and Construction We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfil their potential.
The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer click apply for full job details
Jan 09, 2026
Full time
The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer click apply for full job details
Senior Heritage Consultant - Cambridge About the Practice This practice is an established, employee-owned architectural and heritage consultancy with a commitment to quality, innovation and diversity. With a network of offices across the UK and internationally, its team of architects, designers, heritage consultants and surveyors collaborate on some of the finest buildings - from meticulous heritage and conservation schemes to bold contemporary design. The Role The practice is seeking a committed, ambitious and knowledgeable Senior Heritage Consultant to join its heritage consultancy team, based in the Cambridge studio. Covering projects across the East of England (with some London work), the postholder will report to the Heritage Consultancy Regional Team Leader. Acting as project leader, they will deliver expert advice, advocacy and guidance across a wide range of heritage assets, including: Conservation management plans Significance and capacity analysis Heritage impact assessments In addition to supporting in-house architectural projects, the role will involve leading external commissions. A key responsibility will be business development: preparing fee proposals and tenders, cultivating client relationships, and contributing to a strong pipeline of work. Full-time or part-time (minimum 4 days per week) applications will be considered. Key Responsibilities Lead heritage consultancy input on multiple projects, managing deadlines, deliverables and client expectations. Provide high-quality written outputs and professional heritage advice. Prepare fee proposals, tenders and carry out business development activities. Support architectural and multi-disciplinary teams, as well as external commissions. Skills and Qualifications Essential Relevant degree-level qualification (e.g. architectural history, archaeology, building surveying, building conservation, town planning). At least 7 years' relevant professional experience in heritage consultancy, conservation or related fields. Excellent skills in archival research, desk-based research, on-site analysis and report writing. Proven track record as project lead providing heritage advice. Strong workload management skills, including leading others and running multiple simultaneous projects. Experience in preparing fee proposals and securing work. Knowledge of current national and local heritage legislation, policy and guidance. Experience liaising with architects, engineers, statutory stakeholders and heritage authorities. Professional membership(s) such as IHBC or CIfA Benefits Agile, flexible and hybrid working (minimum 3 days in office, up to 2 days WFH). Annual leave increasing with long service. Life assurance. Study sponsorship with paid study leave. Sabbaticals. Cycle to work scheme. Virtual GP service.
Jan 09, 2026
Full time
Senior Heritage Consultant - Cambridge About the Practice This practice is an established, employee-owned architectural and heritage consultancy with a commitment to quality, innovation and diversity. With a network of offices across the UK and internationally, its team of architects, designers, heritage consultants and surveyors collaborate on some of the finest buildings - from meticulous heritage and conservation schemes to bold contemporary design. The Role The practice is seeking a committed, ambitious and knowledgeable Senior Heritage Consultant to join its heritage consultancy team, based in the Cambridge studio. Covering projects across the East of England (with some London work), the postholder will report to the Heritage Consultancy Regional Team Leader. Acting as project leader, they will deliver expert advice, advocacy and guidance across a wide range of heritage assets, including: Conservation management plans Significance and capacity analysis Heritage impact assessments In addition to supporting in-house architectural projects, the role will involve leading external commissions. A key responsibility will be business development: preparing fee proposals and tenders, cultivating client relationships, and contributing to a strong pipeline of work. Full-time or part-time (minimum 4 days per week) applications will be considered. Key Responsibilities Lead heritage consultancy input on multiple projects, managing deadlines, deliverables and client expectations. Provide high-quality written outputs and professional heritage advice. Prepare fee proposals, tenders and carry out business development activities. Support architectural and multi-disciplinary teams, as well as external commissions. Skills and Qualifications Essential Relevant degree-level qualification (e.g. architectural history, archaeology, building surveying, building conservation, town planning). At least 7 years' relevant professional experience in heritage consultancy, conservation or related fields. Excellent skills in archival research, desk-based research, on-site analysis and report writing. Proven track record as project lead providing heritage advice. Strong workload management skills, including leading others and running multiple simultaneous projects. Experience in preparing fee proposals and securing work. Knowledge of current national and local heritage legislation, policy and guidance. Experience liaising with architects, engineers, statutory stakeholders and heritage authorities. Professional membership(s) such as IHBC or CIfA Benefits Agile, flexible and hybrid working (minimum 3 days in office, up to 2 days WFH). Annual leave increasing with long service. Life assurance. Study sponsorship with paid study leave. Sabbaticals. Cycle to work scheme. Virtual GP service.
PPM Coordinator/Scheduler Salary: Up to £31,000 per annum (depending on experience) Department: Customer Service Location: Office Based Hours: Monday to Friday 08 30 (40 hours per week) The Opportunity We are recruiting an experienced and highly organised PPM Administrator to join our fast-paced Customer Service and Service Delivery team. This is a vital role supporting the client base, ensuring seamless coordination between customers, engineers, suppliers, and internal departments. This position is ideal for a proactive, detail-oriented administrator who thrives in a busy environment, enjoys problem-solving, and is passionate about delivering excellent customer aftercare. Reporting to the Service Desk Manager / PPM Lead, you will work closely with all departments to ensure service levels, SLAs, and customer expectations are consistently met. Key Responsibilities Processing quotes for remedial works and planned preventative maintenance (PPM) Logging, booking, scheduling, and closing PPM and remedial calls Coordinating and scheduling engineers workloads throughout the day Monitoring engineer attendance and SLA compliance Processing RAMS, permits, and customer portals Raising purchase orders with suppliers and third parties Escalating customer complaints when required Supporting invoicing, orders, quotes, and email communications Attending meetings and training sessions as required Key Skills & Attributes Excellent organisational and time-management skills Ability to work independently with minimal supervision Strong attention to detail and good numeracy skills Flexible, adaptable, and able to work under pressure Comfortable working to deadlines and prioritising workload Professional communication skills at all levels Essential Experience & Requirements Proven experience in an administrative or coordination role Ability to manage multiple tasks in a fast-paced environment Strong customer service skills Excellent written and verbal communication Confident IT user with strong keyboard skills Team player with initiative and a proactive attitude Full UK Driving Licence Desirable Experience Experience within a Customer Service, Helpdesk, or Service Desk environment Experience coordinating engineers or field-based teams across the UK Familiarity with CRM systems such as CASH Mentor (or similar) Experience processing invoices and purchase orders What s on Offer Competitive salary up to £31,000 Stable, office-based role Supportive and professional working environment Opportunity to develop within a growing service-led business
Jan 09, 2026
Full time
PPM Coordinator/Scheduler Salary: Up to £31,000 per annum (depending on experience) Department: Customer Service Location: Office Based Hours: Monday to Friday 08 30 (40 hours per week) The Opportunity We are recruiting an experienced and highly organised PPM Administrator to join our fast-paced Customer Service and Service Delivery team. This is a vital role supporting the client base, ensuring seamless coordination between customers, engineers, suppliers, and internal departments. This position is ideal for a proactive, detail-oriented administrator who thrives in a busy environment, enjoys problem-solving, and is passionate about delivering excellent customer aftercare. Reporting to the Service Desk Manager / PPM Lead, you will work closely with all departments to ensure service levels, SLAs, and customer expectations are consistently met. Key Responsibilities Processing quotes for remedial works and planned preventative maintenance (PPM) Logging, booking, scheduling, and closing PPM and remedial calls Coordinating and scheduling engineers workloads throughout the day Monitoring engineer attendance and SLA compliance Processing RAMS, permits, and customer portals Raising purchase orders with suppliers and third parties Escalating customer complaints when required Supporting invoicing, orders, quotes, and email communications Attending meetings and training sessions as required Key Skills & Attributes Excellent organisational and time-management skills Ability to work independently with minimal supervision Strong attention to detail and good numeracy skills Flexible, adaptable, and able to work under pressure Comfortable working to deadlines and prioritising workload Professional communication skills at all levels Essential Experience & Requirements Proven experience in an administrative or coordination role Ability to manage multiple tasks in a fast-paced environment Strong customer service skills Excellent written and verbal communication Confident IT user with strong keyboard skills Team player with initiative and a proactive attitude Full UK Driving Licence Desirable Experience Experience within a Customer Service, Helpdesk, or Service Desk environment Experience coordinating engineers or field-based teams across the UK Familiarity with CRM systems such as CASH Mentor (or similar) Experience processing invoices and purchase orders What s on Offer Competitive salary up to £31,000 Stable, office-based role Supportive and professional working environment Opportunity to develop within a growing service-led business
We are seeking a highly organised and detail-oriented Technical Administrator / Scheduler to join a busy technical operations team of six. This is a fully on-site role, supporting the effective scheduling, coordination, and completion of technical works within a designated region. The successful candidate will play a key role in ensuring Service Level Agreements (SLAs) are met, and customer expectations are exceeded. Key Responsibilities Schedule all technical work within the designated region in line with agreed Service Level Agreements (SLAs) Receive, log, and distribute technical jobs, ensuring accurate and timely dispatch to engineers. Proactively monitor engineers' daily activity, making regular contact to ensure early dispatch, first job attendance, and successful job completion throughout the day. Maintain and update spreadsheets tracking jobs distributed, in progress, and completed Monitor the scheduling portal (Cash4Windows) to maintain real-time visibility of engineer activity and highlight any anomalies to the manager. Ensure each engineer's area is clear of jobs at the end of each shift by contacting all engineers by telephone Pass any high-priority jobs requiring same-day attendance by the on-call engineer and liaise with technical support helpdesks where required. Book works directly with sites in line with customer and site-specific requirements. Process orders to ensure work is completed in a timely manner, allowing invoices to be raised Retrieve and respond to all phone and email messages within SLA requirements Update client portals and helpdesks in accordance with specific account instructions. Add clear, detailed notes to portals outlining "what happens next and when," ensuring accurate job progression visibility. Stakeholder & Relationship Management Build and maintain strong working relationships with Engineers, Stores/Supply Chain, Operational Managers, and Technical Support teams Liaise with key clients over the phone to enhance internal and external working relationships Work closely with your line manager and provide support to the Service Manager to ensure customer expectations are consistently met. Reporting & Compliance Complete daily, weekly, and monthly checklists, maintaining a clear audit trail of all activity. Share weekly performance and activity data with your manager. Skills & Experience Required Previous experience in a scheduling, coordination, or technical administrative role Excellent communication skills with the ability to provide clear, precise, and professional information Strong IT skills, particularly with Microsoft Excel and other Microsoft Office applications Highly organised with strong attention to detail Confident working in a fast-paced, SLA-driven environment Strong team player with the ability to manage multiple priorities Additional Information Fully on-site role (five days per week) Immediate availability preferred interviews on 12th, 13th and 14th of January Any ad hoc duties as required by the line manager National client What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 09, 2026
Seasonal
We are seeking a highly organised and detail-oriented Technical Administrator / Scheduler to join a busy technical operations team of six. This is a fully on-site role, supporting the effective scheduling, coordination, and completion of technical works within a designated region. The successful candidate will play a key role in ensuring Service Level Agreements (SLAs) are met, and customer expectations are exceeded. Key Responsibilities Schedule all technical work within the designated region in line with agreed Service Level Agreements (SLAs) Receive, log, and distribute technical jobs, ensuring accurate and timely dispatch to engineers. Proactively monitor engineers' daily activity, making regular contact to ensure early dispatch, first job attendance, and successful job completion throughout the day. Maintain and update spreadsheets tracking jobs distributed, in progress, and completed Monitor the scheduling portal (Cash4Windows) to maintain real-time visibility of engineer activity and highlight any anomalies to the manager. Ensure each engineer's area is clear of jobs at the end of each shift by contacting all engineers by telephone Pass any high-priority jobs requiring same-day attendance by the on-call engineer and liaise with technical support helpdesks where required. Book works directly with sites in line with customer and site-specific requirements. Process orders to ensure work is completed in a timely manner, allowing invoices to be raised Retrieve and respond to all phone and email messages within SLA requirements Update client portals and helpdesks in accordance with specific account instructions. Add clear, detailed notes to portals outlining "what happens next and when," ensuring accurate job progression visibility. Stakeholder & Relationship Management Build and maintain strong working relationships with Engineers, Stores/Supply Chain, Operational Managers, and Technical Support teams Liaise with key clients over the phone to enhance internal and external working relationships Work closely with your line manager and provide support to the Service Manager to ensure customer expectations are consistently met. Reporting & Compliance Complete daily, weekly, and monthly checklists, maintaining a clear audit trail of all activity. Share weekly performance and activity data with your manager. Skills & Experience Required Previous experience in a scheduling, coordination, or technical administrative role Excellent communication skills with the ability to provide clear, precise, and professional information Strong IT skills, particularly with Microsoft Excel and other Microsoft Office applications Highly organised with strong attention to detail Confident working in a fast-paced, SLA-driven environment Strong team player with the ability to manage multiple priorities Additional Information Fully on-site role (five days per week) Immediate availability preferred interviews on 12th, 13th and 14th of January Any ad hoc duties as required by the line manager National client What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Heritage Consultant - Cambridge About the Practice This practice is an established, employee-owned architectural and heritage consultancy with a commitment to quality, innovation and diversity. With a network of offices across the UK and internationally, its team of architects, designers, heritage consultants and surveyors collaborate on some of the finest buildings from meticulous heritage and conservation schemes to bold contemporary design. The Role The practice is seeking a committed, ambitious and knowledgeable Senior Heritage Consultant to join its heritage consultancy team, based in the Cambridge studio. Covering projects across the East of England (with some London work), the postholder will report to the Heritage Consultancy Regional Team Leader. Acting as project leader, they will deliver expert advice, advocacy and guidance across a wide range of heritage assets, including: Conservation management plans Significance and capacity analysis Heritage impact assessments In addition to supporting in-house architectural projects, the role will involve leading external commissions. A key responsibility will be business development: preparing fee proposals and tenders, cultivating client relationships, and contributing to a strong pipeline of work. Full-time or part-time (minimum 4 days per week) applications will be considered. Key Responsibilities Lead heritage consultancy input on multiple projects, managing deadlines, deliverables and client expectations. Provide high-quality written outputs and professional heritage advice. Prepare fee proposals, tenders and carry out business development activities. Support architectural and multi-disciplinary teams, as well as external commissions. Skills and Qualifications Essential Relevant degree-level qualification (e.g. architectural history, archaeology, building surveying, building conservation, town planning). At least 7 years relevant professional experience in heritage consultancy, conservation or related fields. Excellent skills in archival research, desk-based research, on-site analysis and report writing. Proven track record as project lead providing heritage advice. Strong workload management skills, including leading others and running multiple simultaneous projects. Experience in preparing fee proposals and securing work. Knowledge of current national and local heritage legislation, policy and guidance. Experience liaising with architects, engineers, statutory stakeholders and heritage authorities. Professional membership(s) such as IHBC or CIfA Benefits Agile, flexible and hybrid working (minimum 3 days in office, up to 2 days WFH). Annual leave increasing with long service. Life assurance. Study sponsorship with paid study leave. Sabbaticals. Cycle to work scheme. Virtual GP service.
Jan 09, 2026
Full time
Senior Heritage Consultant - Cambridge About the Practice This practice is an established, employee-owned architectural and heritage consultancy with a commitment to quality, innovation and diversity. With a network of offices across the UK and internationally, its team of architects, designers, heritage consultants and surveyors collaborate on some of the finest buildings from meticulous heritage and conservation schemes to bold contemporary design. The Role The practice is seeking a committed, ambitious and knowledgeable Senior Heritage Consultant to join its heritage consultancy team, based in the Cambridge studio. Covering projects across the East of England (with some London work), the postholder will report to the Heritage Consultancy Regional Team Leader. Acting as project leader, they will deliver expert advice, advocacy and guidance across a wide range of heritage assets, including: Conservation management plans Significance and capacity analysis Heritage impact assessments In addition to supporting in-house architectural projects, the role will involve leading external commissions. A key responsibility will be business development: preparing fee proposals and tenders, cultivating client relationships, and contributing to a strong pipeline of work. Full-time or part-time (minimum 4 days per week) applications will be considered. Key Responsibilities Lead heritage consultancy input on multiple projects, managing deadlines, deliverables and client expectations. Provide high-quality written outputs and professional heritage advice. Prepare fee proposals, tenders and carry out business development activities. Support architectural and multi-disciplinary teams, as well as external commissions. Skills and Qualifications Essential Relevant degree-level qualification (e.g. architectural history, archaeology, building surveying, building conservation, town planning). At least 7 years relevant professional experience in heritage consultancy, conservation or related fields. Excellent skills in archival research, desk-based research, on-site analysis and report writing. Proven track record as project lead providing heritage advice. Strong workload management skills, including leading others and running multiple simultaneous projects. Experience in preparing fee proposals and securing work. Knowledge of current national and local heritage legislation, policy and guidance. Experience liaising with architects, engineers, statutory stakeholders and heritage authorities. Professional membership(s) such as IHBC or CIfA Benefits Agile, flexible and hybrid working (minimum 3 days in office, up to 2 days WFH). Annual leave increasing with long service. Life assurance. Study sponsorship with paid study leave. Sabbaticals. Cycle to work scheme. Virtual GP service.
40 hours per week Monday to Friday - 08:00-17:00 (some flex if required) Competitive Sodexo rewards and benefits. Job Introduction We are looking for an experienced and technically skilled Technical Assurance Manager to join our team supporting a high-profile blue light emergency service. This is a unique opportunity to work at the heart of an estate management operation where your expertise will directly contribute to the safety and operational effectiveness of emergency services. As a key member of the Integrator's Intelligent Service Centre, you will provide expert technical guidance and operational oversight to help our client optimise performance across their estate and FM supply chain. You will also be responsible for data driven analysis, managing compliance, and leading facilities services at our Swindon office. If you're motivated by purpose, enjoy solving technical challenges, and thrive in a collaborative, fast paced environment-this is the role for you. Purpose of the Role The Technical Assurance Manager is responsible for delivering technical assurance, improving operational performance, and ensuring statutory and contractual compliance. You will work closely with the service desk, the client, and multiple FM suppliers to ensure efficient problem resolution, first time fixes, and the continuous improvement of critical services and systems. Additionally, the role includes responsibility for the physical facilities at the Swindon office, including PPMs, project works, health and safety oversight, and liaising with the managing agent. Job Description Technical Support & Issue Resolution Provide expert level technical guidance to the Integrator team, client stakeholders, and FM suppliers. Support the ISC help desk to ensure technical queries are resolved quickly and correctly. Lead technical reviews of high priority and critical hard FM work orders, including investigation of asset history and supplier performance. Offer real time technical support for serious or escalated incidents, ensuring swift resolution and minimal impact on operations. Auditing & Assurance Conduct technical desktop audits of supplier proposals, document submissions, remedial works, and post completion reviews. Work closely with the Technical Assurance Lead to monitor and uphold compliance standards across the estate. Investigate technical non conformities and participate in root cause analysis to implement preventive measures. Data Analysis & Performance Improvement Analyse asset and service data to identify performance trends, root causes of failure, and service inefficiencies. Produce clear and actionable technical reports to inform decision making and strategic planning. Drive supplier accountability by tracking improvement plans and ensuring timely implementation of corrective actions. Project & Estate Management Take the lead on managing the Swindon office's facilities, including all planned preventative maintenance (PPM), reactive works, and minor projects. Collaborate with the building's managing agent and contractors to ensure smooth operation and compliance with health and safety standards. Participate actively in the Health & Safety Committee and contribute to continual improvement initiatives. Stakeholder Engagement & Upskilling Train and upskill ISC help desk staff and FM suppliers to promote best practices and enhance technical resolution capabilities. Contribute to refining help desk triage processes and technical escalation procedures. Build strong working relationships with client representatives, ensuring open communication and shared ownership of estate challenges and improvements. Share best practice through active engagement in the wider technical and FM community of practice. Qualifications Recognised technical or engineering qualification (mechanical, electrical, or building services). Strong background in facilities management, property maintenance, or estate operations. Working knowledge of CAFM/help desk systems and asset management platforms. Experience conducting root cause analysis and implementing corrective action plans. Proven ability to interpret complex technical data and produce detailed reports. Competent in Microsoft Office (especially Excel, Word, and Outlook) and Power BI for data analysis and reporting. Excellent verbal and written communication skills. Self starter with strong organisational skills and the ability to manage multiple priorities. Eligibility to undergo and pass security vetting by the client. Desirable: Membership of a recognised professional engineering or FM body (e.g., CIBSE, IET, IMechE) and strong influencing and stakeholder management skills. Previous experience working with or supporting emergency service estates is a plus. What We Offer Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. Mental health & wellbeing support. Employee Assistance Programme for personal, legal, and financial advice. 24/7 virtual GP & lifestyle rewards. Discounts for you & family. Financial tools & retirement plan. Cycle to Work & Paid volunteering day. Ready to be part of something greater? Apply today.
Jan 09, 2026
Full time
40 hours per week Monday to Friday - 08:00-17:00 (some flex if required) Competitive Sodexo rewards and benefits. Job Introduction We are looking for an experienced and technically skilled Technical Assurance Manager to join our team supporting a high-profile blue light emergency service. This is a unique opportunity to work at the heart of an estate management operation where your expertise will directly contribute to the safety and operational effectiveness of emergency services. As a key member of the Integrator's Intelligent Service Centre, you will provide expert technical guidance and operational oversight to help our client optimise performance across their estate and FM supply chain. You will also be responsible for data driven analysis, managing compliance, and leading facilities services at our Swindon office. If you're motivated by purpose, enjoy solving technical challenges, and thrive in a collaborative, fast paced environment-this is the role for you. Purpose of the Role The Technical Assurance Manager is responsible for delivering technical assurance, improving operational performance, and ensuring statutory and contractual compliance. You will work closely with the service desk, the client, and multiple FM suppliers to ensure efficient problem resolution, first time fixes, and the continuous improvement of critical services and systems. Additionally, the role includes responsibility for the physical facilities at the Swindon office, including PPMs, project works, health and safety oversight, and liaising with the managing agent. Job Description Technical Support & Issue Resolution Provide expert level technical guidance to the Integrator team, client stakeholders, and FM suppliers. Support the ISC help desk to ensure technical queries are resolved quickly and correctly. Lead technical reviews of high priority and critical hard FM work orders, including investigation of asset history and supplier performance. Offer real time technical support for serious or escalated incidents, ensuring swift resolution and minimal impact on operations. Auditing & Assurance Conduct technical desktop audits of supplier proposals, document submissions, remedial works, and post completion reviews. Work closely with the Technical Assurance Lead to monitor and uphold compliance standards across the estate. Investigate technical non conformities and participate in root cause analysis to implement preventive measures. Data Analysis & Performance Improvement Analyse asset and service data to identify performance trends, root causes of failure, and service inefficiencies. Produce clear and actionable technical reports to inform decision making and strategic planning. Drive supplier accountability by tracking improvement plans and ensuring timely implementation of corrective actions. Project & Estate Management Take the lead on managing the Swindon office's facilities, including all planned preventative maintenance (PPM), reactive works, and minor projects. Collaborate with the building's managing agent and contractors to ensure smooth operation and compliance with health and safety standards. Participate actively in the Health & Safety Committee and contribute to continual improvement initiatives. Stakeholder Engagement & Upskilling Train and upskill ISC help desk staff and FM suppliers to promote best practices and enhance technical resolution capabilities. Contribute to refining help desk triage processes and technical escalation procedures. Build strong working relationships with client representatives, ensuring open communication and shared ownership of estate challenges and improvements. Share best practice through active engagement in the wider technical and FM community of practice. Qualifications Recognised technical or engineering qualification (mechanical, electrical, or building services). Strong background in facilities management, property maintenance, or estate operations. Working knowledge of CAFM/help desk systems and asset management platforms. Experience conducting root cause analysis and implementing corrective action plans. Proven ability to interpret complex technical data and produce detailed reports. Competent in Microsoft Office (especially Excel, Word, and Outlook) and Power BI for data analysis and reporting. Excellent verbal and written communication skills. Self starter with strong organisational skills and the ability to manage multiple priorities. Eligibility to undergo and pass security vetting by the client. Desirable: Membership of a recognised professional engineering or FM body (e.g., CIBSE, IET, IMechE) and strong influencing and stakeholder management skills. Previous experience working with or supporting emergency service estates is a plus. What We Offer Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. Mental health & wellbeing support. Employee Assistance Programme for personal, legal, and financial advice. 24/7 virtual GP & lifestyle rewards. Discounts for you & family. Financial tools & retirement plan. Cycle to Work & Paid volunteering day. Ready to be part of something greater? Apply today.
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner click apply for full job details
Jan 09, 2026
Full time
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner click apply for full job details
Jonathan Lee Recruitment Ltd
Flitwick, Bedfordshire
Principal Engineer - Design Lead - Defence Sector - Permanent - Attractive Buckinghamshire A Principal Engineer - Design Lead is needed for an established supplier of engineering solutions for the defence sector. They specialise in the design, manufacture and support of control systems, and power systems for defence platforms within the safety critical and harsh environment domain. The Principal Engineer - Design Lead will lead the design and development of new equipment, primarily with mechanical but also electrical skills. The Principal Engineer - Design Lead must be creative, inquisitive, keen to learn, question everything and have an eye for detail. With the support of the Technical Director the Principal Engineer - Design Lead role also covers the full product life cycle, and you must take the technical lead, the design authority role and develop into a subject matter expert (SME). The Principal Engineer - Design Lead will have a broad range of experience and skills within mechanical design, sheet metal fabrication, manufacturing and prototyping, product development, CAD, and project management but also a good understanding of other manufacturing methods and electrical design. This opportunity will have 3 6 months of Training and Development built in. Key Duties for the Principal Engineer - Design Lead Product development, designing new solutions to meet complex customer requirements. Lead a team of mechanical engineers to design and develop solutions for customers. Create concepts, managing design compliance and regulatory compliance. Ensure solutions are viable and designed efficiently for manufacture and assembly. Be a technical point of contact for customers and accountable for successful delivery of projects. Drive the team towards excellence by improving standards and processes. Mentoring, motivating, and developing the teams skills and capabilities. May be required to help with general engineering tasks and CAD to support day to day activities. Create effective technical reports to support bid responses, etc. Providing design justifications, managing the design process, and managing the product lifecycle. Designing, prototyping, and developing electro-mechanical products. Substantiating designs using analytical methods, FEA software, and other simulation tools. Developing high quality, cost effective and production ready designs in 3D CAD. Promote a culture of excellence and team expertise in DFMA. Conducting material selection, evaluation, and leading internal and external design reviews with customers. The certification and compliance management and developing comprehensive technical documentation. Managing configuration control, product safety, and obsolescence. Providing peer review of drawings, reports, and other engineering output Assisting in the development of company procedures, codes of practise and work instructions. Promoting continual improvement and contributing to business process improvements. Key Skills/Experience Required for the Principal Engineer - Design Lead Knowledge and experience and a background in design and development. Designing for sheet metal fabrication and associated manufacturing techniques. Experience in analysis, e.g. Stress, CFD, FEA etc, using associated software tools, ideally NASTRAN. Demonstrable mechanical design experience and knowledge of Autodesk Inventor 3D CAD is desirable. A background in the naval, marine or defence sectors would be advantageous. Qualified with the equivalent of a UK degree or have significant relevant industry experience. Ability to analyse complex technical issues and develop innovative solutions for customers and clients. Strong problem-solving and project management ability with clear & effective communication, both written and verbal. Ability to produce concept designs to satisfy a customer s equipment specification. Familiar with and able to understand standards e.g. DEF STANS to identify relevant requirements. Confident in design justification, hand calculations, simulations, project management, and testing. Articulate and able to influence stakeholders for an optimal solution with effective presentations. Able to work with cross-functional teams, including engineers, designers, and other stakeholders. Writing test specifications, test requirements, ITPs, and documents to demonstrate compliance. Prepared to challenge existing SME, question traditional solutions and to drive innovation. Courageous and innovative mindset, unafraid to challenge conventional thinking. Motivating, able to plan own time, priorities, and deadlines to ensure project success. Candidates must be British Nationals as full UK Security Clearance (SC) may be required, and this is due to the nature of the Defence products involved Demand for this role will undoubtedly be high, and interviews will be arranged very soon. If you have the right experience and you want to be considered, please apply today. If you have any questions about the Principal Engineer - Design Lead role, please contact Peter Heap at Jonathan Lee Recruitment on (phone number removed) or send suitable CV s to (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Jan 09, 2026
Full time
Principal Engineer - Design Lead - Defence Sector - Permanent - Attractive Buckinghamshire A Principal Engineer - Design Lead is needed for an established supplier of engineering solutions for the defence sector. They specialise in the design, manufacture and support of control systems, and power systems for defence platforms within the safety critical and harsh environment domain. The Principal Engineer - Design Lead will lead the design and development of new equipment, primarily with mechanical but also electrical skills. The Principal Engineer - Design Lead must be creative, inquisitive, keen to learn, question everything and have an eye for detail. With the support of the Technical Director the Principal Engineer - Design Lead role also covers the full product life cycle, and you must take the technical lead, the design authority role and develop into a subject matter expert (SME). The Principal Engineer - Design Lead will have a broad range of experience and skills within mechanical design, sheet metal fabrication, manufacturing and prototyping, product development, CAD, and project management but also a good understanding of other manufacturing methods and electrical design. This opportunity will have 3 6 months of Training and Development built in. Key Duties for the Principal Engineer - Design Lead Product development, designing new solutions to meet complex customer requirements. Lead a team of mechanical engineers to design and develop solutions for customers. Create concepts, managing design compliance and regulatory compliance. Ensure solutions are viable and designed efficiently for manufacture and assembly. Be a technical point of contact for customers and accountable for successful delivery of projects. Drive the team towards excellence by improving standards and processes. Mentoring, motivating, and developing the teams skills and capabilities. May be required to help with general engineering tasks and CAD to support day to day activities. Create effective technical reports to support bid responses, etc. Providing design justifications, managing the design process, and managing the product lifecycle. Designing, prototyping, and developing electro-mechanical products. Substantiating designs using analytical methods, FEA software, and other simulation tools. Developing high quality, cost effective and production ready designs in 3D CAD. Promote a culture of excellence and team expertise in DFMA. Conducting material selection, evaluation, and leading internal and external design reviews with customers. The certification and compliance management and developing comprehensive technical documentation. Managing configuration control, product safety, and obsolescence. Providing peer review of drawings, reports, and other engineering output Assisting in the development of company procedures, codes of practise and work instructions. Promoting continual improvement and contributing to business process improvements. Key Skills/Experience Required for the Principal Engineer - Design Lead Knowledge and experience and a background in design and development. Designing for sheet metal fabrication and associated manufacturing techniques. Experience in analysis, e.g. Stress, CFD, FEA etc, using associated software tools, ideally NASTRAN. Demonstrable mechanical design experience and knowledge of Autodesk Inventor 3D CAD is desirable. A background in the naval, marine or defence sectors would be advantageous. Qualified with the equivalent of a UK degree or have significant relevant industry experience. Ability to analyse complex technical issues and develop innovative solutions for customers and clients. Strong problem-solving and project management ability with clear & effective communication, both written and verbal. Ability to produce concept designs to satisfy a customer s equipment specification. Familiar with and able to understand standards e.g. DEF STANS to identify relevant requirements. Confident in design justification, hand calculations, simulations, project management, and testing. Articulate and able to influence stakeholders for an optimal solution with effective presentations. Able to work with cross-functional teams, including engineers, designers, and other stakeholders. Writing test specifications, test requirements, ITPs, and documents to demonstrate compliance. Prepared to challenge existing SME, question traditional solutions and to drive innovation. Courageous and innovative mindset, unafraid to challenge conventional thinking. Motivating, able to plan own time, priorities, and deadlines to ensure project success. Candidates must be British Nationals as full UK Security Clearance (SC) may be required, and this is due to the nature of the Defence products involved Demand for this role will undoubtedly be high, and interviews will be arranged very soon. If you have the right experience and you want to be considered, please apply today. If you have any questions about the Principal Engineer - Design Lead role, please contact Peter Heap at Jonathan Lee Recruitment on (phone number removed) or send suitable CV s to (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Hire Desk Administrator Full time, Office based Monday to Friday 8:00am to 5:00pm Redditch We are seeking a proactive, well-organised Hire Desk Administrato r to join our client s team. In this key role, you will coordinate schedules, liaise with transport providers, and ensure engineers are efficiently allocated to projects across the country. This is a fast-paced, customer-facing position that calls for exceptional communication skills and strong administrative capabilities. Key Responsibilities: Liaise with transport companies to book vehicles across the nation often at short notice. Manage engineers calendars, coordinating schedules and allocations. Process orders, quotes, and allocate engineers efficiently. Act as the bridge between Sales and Operations, ensuring smooth communication. Use CRM systems effectively to manage and track work. Communicate with clients and colleagues clearly and professionally, both written and verbal. Independently manage your time, prioritising tasks in a fast-paced environment. Essential requirements: Previous experience in Transport, Construction, or Engineering administration is desirable. Highly organised with excellent attention to detail. Strong written and verbal communication skills. Ability to thrive using complex CRM systems. Comfortable managing multiple priorities and reacting quickly to changing demands. The ability to keep calm under pressure with meticulous attention to detail. Excellent organisation skills with the ability to work quickly under pressure. What s on offer: Supportive, fast-paced work environment. Opportunity to work with a dynamic team. Career growth and development opportunities. Interviews are to be held immediately, so please apply today for immediate consideration! This role is being handled by Nicole Howe, Business Support Consultants for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and
Jan 09, 2026
Full time
Hire Desk Administrator Full time, Office based Monday to Friday 8:00am to 5:00pm Redditch We are seeking a proactive, well-organised Hire Desk Administrato r to join our client s team. In this key role, you will coordinate schedules, liaise with transport providers, and ensure engineers are efficiently allocated to projects across the country. This is a fast-paced, customer-facing position that calls for exceptional communication skills and strong administrative capabilities. Key Responsibilities: Liaise with transport companies to book vehicles across the nation often at short notice. Manage engineers calendars, coordinating schedules and allocations. Process orders, quotes, and allocate engineers efficiently. Act as the bridge between Sales and Operations, ensuring smooth communication. Use CRM systems effectively to manage and track work. Communicate with clients and colleagues clearly and professionally, both written and verbal. Independently manage your time, prioritising tasks in a fast-paced environment. Essential requirements: Previous experience in Transport, Construction, or Engineering administration is desirable. Highly organised with excellent attention to detail. Strong written and verbal communication skills. Ability to thrive using complex CRM systems. Comfortable managing multiple priorities and reacting quickly to changing demands. The ability to keep calm under pressure with meticulous attention to detail. Excellent organisation skills with the ability to work quickly under pressure. What s on offer: Supportive, fast-paced work environment. Opportunity to work with a dynamic team. Career growth and development opportunities. Interviews are to be held immediately, so please apply today for immediate consideration! This role is being handled by Nicole Howe, Business Support Consultants for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and
Overview Flowdesk's mission is to build a global financial institution for digital assets, one designed from the ground up for market integrity and efficiency. To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution to our comprehensive treasury management offerings. This is how we cut through the noise and build robust and scalable systems across all our business lines. We seek individuals who are driven by this systematic approach. Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure. Flowdesk is scaling fast, and behind every world-class trading operation is a core engineering team who provide the single source of truth and a scalable platform for business units to leverage. We're hiring a Core Engineer to join the team and help lead the design and delivery of a new internal platform. Mission Be a key player in the newly formed Core Engineering team at Flowdesk to build a world class back office system which will serve as the backbone for Flowdesk's systems. Work alongside a seasoned team with deep product, buy side, and sell side experience in both Crypto and TradFi. Tasks DeFi Integrations - Collect all necessary on-chain data and integrate with decentralized protocols to power an accurate, real-time back office system. You will be responsible for ensuring management has a comprehensive, up-to-date view of all on-chain assets. This includes owning the full process from requirements analysis, task specification, implementation, to post-production support. Core Booking / Aggregation - Implement and enhance features in the core booking and aggregation engine (Realised / Unrealised P&L, Balances etc) ensuring performance, reliability and correctness. Reconciliation - Automate reconciliation of all trading and treasury activity across the firm implementing data feeds from internal systems, banking, exchanges and custodians. Reporting - Work closely with the Finance and other internal users to gather and refine requirements, plan milestones, demo progress, and coordinate cutovers from manual / legacy workflows. Data products and APIs - Expose well-versioned APIs and event streams for downstream consumers; maintain backward compatibility and schema evolution. Ways of working Follow established architecture and coding standards; participate in RFCs/design reviews and propose incremental improvements within existing patterns. Write clean, well-documented code and meaningful tests. Contribute to PR reviews; maintain up-to-date technical docs and diagrams. Own components end-to-end from spec to production support. Must Haves - Experience Lifecycle knowledge of crypto asset classes: spot, perpetuals, futures, and options (including DeFi implementations). Hands-on integration with DeFi protocols (DEX/AMM, lending, derivatives) such as Uniswap v3, Curve, Aave. Proven track record delivering scalable, reliable systems in production. Comfortable partnering with internal stakeholders across Trading, Ops, Compliance, and Engineering. Must Haves - Technical Strong OO background in one or more: Go, C++, C#, Java or Rust. Experience with Typescript and Python. API design (versioning, backwards compatibility, observability). Postgres schema design and query optimization. Experience with message queue / pub-sub systems. Familiarity with cloud environments (GCP, AWS, Azure), modern CI/CD and containerization. Nice-to-Haves - Experience Built or maintained position-keeping / accounting systems (PnL, accounting methods, pricing, greeks). Centralized reference data platforms (assets, networks, instruments), consistent symbology and instrument economics. Trading, risk, or back-office systems, ideally in regulated environments. Benefits International environment (English is the main language) Pension 100% health coverage Team events and offsites Recruitment Process HR interview (30') Technical interview - Hiring Manager (30') Take home assignment + Live coding session (90') Team Member Technical (45') CTO (45") Chat with the Head of People (30')
Jan 09, 2026
Full time
Overview Flowdesk's mission is to build a global financial institution for digital assets, one designed from the ground up for market integrity and efficiency. To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution to our comprehensive treasury management offerings. This is how we cut through the noise and build robust and scalable systems across all our business lines. We seek individuals who are driven by this systematic approach. Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure. Flowdesk is scaling fast, and behind every world-class trading operation is a core engineering team who provide the single source of truth and a scalable platform for business units to leverage. We're hiring a Core Engineer to join the team and help lead the design and delivery of a new internal platform. Mission Be a key player in the newly formed Core Engineering team at Flowdesk to build a world class back office system which will serve as the backbone for Flowdesk's systems. Work alongside a seasoned team with deep product, buy side, and sell side experience in both Crypto and TradFi. Tasks DeFi Integrations - Collect all necessary on-chain data and integrate with decentralized protocols to power an accurate, real-time back office system. You will be responsible for ensuring management has a comprehensive, up-to-date view of all on-chain assets. This includes owning the full process from requirements analysis, task specification, implementation, to post-production support. Core Booking / Aggregation - Implement and enhance features in the core booking and aggregation engine (Realised / Unrealised P&L, Balances etc) ensuring performance, reliability and correctness. Reconciliation - Automate reconciliation of all trading and treasury activity across the firm implementing data feeds from internal systems, banking, exchanges and custodians. Reporting - Work closely with the Finance and other internal users to gather and refine requirements, plan milestones, demo progress, and coordinate cutovers from manual / legacy workflows. Data products and APIs - Expose well-versioned APIs and event streams for downstream consumers; maintain backward compatibility and schema evolution. Ways of working Follow established architecture and coding standards; participate in RFCs/design reviews and propose incremental improvements within existing patterns. Write clean, well-documented code and meaningful tests. Contribute to PR reviews; maintain up-to-date technical docs and diagrams. Own components end-to-end from spec to production support. Must Haves - Experience Lifecycle knowledge of crypto asset classes: spot, perpetuals, futures, and options (including DeFi implementations). Hands-on integration with DeFi protocols (DEX/AMM, lending, derivatives) such as Uniswap v3, Curve, Aave. Proven track record delivering scalable, reliable systems in production. Comfortable partnering with internal stakeholders across Trading, Ops, Compliance, and Engineering. Must Haves - Technical Strong OO background in one or more: Go, C++, C#, Java or Rust. Experience with Typescript and Python. API design (versioning, backwards compatibility, observability). Postgres schema design and query optimization. Experience with message queue / pub-sub systems. Familiarity with cloud environments (GCP, AWS, Azure), modern CI/CD and containerization. Nice-to-Haves - Experience Built or maintained position-keeping / accounting systems (PnL, accounting methods, pricing, greeks). Centralized reference data platforms (assets, networks, instruments), consistent symbology and instrument economics. Trading, risk, or back-office systems, ideally in regulated environments. Benefits International environment (English is the main language) Pension 100% health coverage Team events and offsites Recruitment Process HR interview (30') Technical interview - Hiring Manager (30') Take home assignment + Live coding session (90') Team Member Technical (45') CTO (45") Chat with the Head of People (30')
Don't meet every requirement? Apply anyway! Studies show that women or people of colour are less likely to apply for jobs unless they meet every requirement. If you think you're slightly underqualified, don't be discouraged to apply. You can help make Crowdcube become a better place. As an Equal Opportunity Employer we are committed to building a diverse team that feels valued. We do not discriminate based on race, colour, national origin, sexual orientation, gender, age, religion, mental or physical disability, or any way you represent yourself. We strongly believe diversity makes for more successful teams and it's essential for success. Who we are: As a leading European retail investment marketplace, Crowdcube raises finance for Europe's hottest high-growth businesses by giving investors the opportunity to back businesses they believe in. Crowdcube was inspired by an unshakable belief in entrepreneurs that dream big, push at the edges and want to make a difference. Our mission is to democratise investment, helping to fuel the next generation of business who want to leave a mark on the world. Since founding in 2011, our investor community of 1.7m+ has helped to raise more than £1.4 billion for over 1,300 mission-driven businesses across Europe, such as ZOE, Nothing, Qonto, Finary, Revolut, Cowboy, Monzo, Heura, Brewdog, Grind, Chip & what3words. Job Outline: We are looking for a Closing Specialist to join our Closing Team. This is a diverse role and we are looking for someone who is passionate about providing the best experience and will drive to ensure such experience; who is interested in working in the start-up industry and with investors. This role will be based in our Exeter office. Day to day you will: Being the first point of contact for investors and companies in the EU and UK to support and resolve their queries in-line with our SLAs. Work with other departments to get the information you need to support and resolve investor and company queries. Participate in meetings to keep up to date with other departments and funded companies' actions. Handling investor complaints in the first instance, and escalating as per procedure. Send investor updates via our CRM system. Assist investors regarding their payments. Assist investors regarding their AML checks when needed. Management of the completion process and client relationships for European and UK companies. Raising invoices Preparing & submitting tax relief applications Preparing and submitting compliance packs Arranging & paying out large sums of money to companies Updating companies with regards to Anti-Money Laundering checks and payment collection (working closely with the Finance and AML Teams) Working closely with the legal team in order to finalise the completion of the round In addition, support the Head of Closing to continuously improve the customer experience, this includes (but not limited to): Being proactive and raising areas of improvement. Raise product issues and work with our Engineering Team in resolving in a timely manner. developing processes (with and without Product support) for improving the efficiency of dealing with company completions. working with the Product team to improve the experience for companies completing rounds, including improvements to the portfolio and other new product offerings improving company content, FAQs and communications. Ideally you will have: Excellent written and verbal communication skills in English are essential. Fluency in French and/or Spanish is an advantage but not essential. Previous experience in a customer related role. Excellent customer service skills. Meticulous attention to detail. Extremely organised with the ability to prioritise your own workload and manage your own time effectively. Adaptability in the face of changing and short-notice deadlines. Proven knowledge of MS Office and Google Apps for work. Knowledge of a CX system such as Zendesk or Intercomm, in particular use of AI capabilities is an advantage but not essential. Strong project management skills. Strong B2B customer service skills In addition, resonate with the following: Start-up DNA: Be resilient, get things done, 80/20, are comfortable with uncertainty, adaptable to change, used to working in a fast-paced and ever-changing environment and know when to fight for the right thing and when to say no. Communicator: Articulate, Persuasive, Good listener, Empathetic Questioning: Curious, Open-minded, Comfortable expressing their opinions,Healthy disrespect for the status quo Methodical: Logical, Data-driven, Well informed Practical: Detail oriented, Pragmatic, Organised, Good under pressure Energetic: Outgoing, Passionate, Joyful, Positive, Optimistic, Bias to action Negotiation and Sales ability: Persuasive, Empathetic, Focused, Target driven Creative: Insightful, Innovative, Problem Solver Experience: Highly confident and experienced speaking and working with both European and UK clients. What we are offering: We like to nurture talent and ensure members of our team develop and hone their skills through training, attending conferences and subscriptions to online courses. We're passionate and hard-working, and we take care of our team: Salary up to £35,000 (DOE) Participation in the employee share option plan (subject to the prevailing company policy at the time) 25 days holiday + bank holidays + holiday for tenure Pension Scheme at 4% matched (UK Residents Only) Private Medical Scheme with AXA including dental and optical cash plans Access to Oliva, a mental health platform Life Assurance Scheme (4 x salary) A well-being allowance of with a £400 per year An allocation of £600 per year towards professional development Cycle to work scheme Our interview process typically consists of an initial phone screen, an interview with the hiring manager and a task, followed by a final interview with other members of the team. There aren't any trick questions and the task will typically be based on a real scenario the team have worked on. Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Jan 09, 2026
Full time
Don't meet every requirement? Apply anyway! Studies show that women or people of colour are less likely to apply for jobs unless they meet every requirement. If you think you're slightly underqualified, don't be discouraged to apply. You can help make Crowdcube become a better place. As an Equal Opportunity Employer we are committed to building a diverse team that feels valued. We do not discriminate based on race, colour, national origin, sexual orientation, gender, age, religion, mental or physical disability, or any way you represent yourself. We strongly believe diversity makes for more successful teams and it's essential for success. Who we are: As a leading European retail investment marketplace, Crowdcube raises finance for Europe's hottest high-growth businesses by giving investors the opportunity to back businesses they believe in. Crowdcube was inspired by an unshakable belief in entrepreneurs that dream big, push at the edges and want to make a difference. Our mission is to democratise investment, helping to fuel the next generation of business who want to leave a mark on the world. Since founding in 2011, our investor community of 1.7m+ has helped to raise more than £1.4 billion for over 1,300 mission-driven businesses across Europe, such as ZOE, Nothing, Qonto, Finary, Revolut, Cowboy, Monzo, Heura, Brewdog, Grind, Chip & what3words. Job Outline: We are looking for a Closing Specialist to join our Closing Team. This is a diverse role and we are looking for someone who is passionate about providing the best experience and will drive to ensure such experience; who is interested in working in the start-up industry and with investors. This role will be based in our Exeter office. Day to day you will: Being the first point of contact for investors and companies in the EU and UK to support and resolve their queries in-line with our SLAs. Work with other departments to get the information you need to support and resolve investor and company queries. Participate in meetings to keep up to date with other departments and funded companies' actions. Handling investor complaints in the first instance, and escalating as per procedure. Send investor updates via our CRM system. Assist investors regarding their payments. Assist investors regarding their AML checks when needed. Management of the completion process and client relationships for European and UK companies. Raising invoices Preparing & submitting tax relief applications Preparing and submitting compliance packs Arranging & paying out large sums of money to companies Updating companies with regards to Anti-Money Laundering checks and payment collection (working closely with the Finance and AML Teams) Working closely with the legal team in order to finalise the completion of the round In addition, support the Head of Closing to continuously improve the customer experience, this includes (but not limited to): Being proactive and raising areas of improvement. Raise product issues and work with our Engineering Team in resolving in a timely manner. developing processes (with and without Product support) for improving the efficiency of dealing with company completions. working with the Product team to improve the experience for companies completing rounds, including improvements to the portfolio and other new product offerings improving company content, FAQs and communications. Ideally you will have: Excellent written and verbal communication skills in English are essential. Fluency in French and/or Spanish is an advantage but not essential. Previous experience in a customer related role. Excellent customer service skills. Meticulous attention to detail. Extremely organised with the ability to prioritise your own workload and manage your own time effectively. Adaptability in the face of changing and short-notice deadlines. Proven knowledge of MS Office and Google Apps for work. Knowledge of a CX system such as Zendesk or Intercomm, in particular use of AI capabilities is an advantage but not essential. Strong project management skills. Strong B2B customer service skills In addition, resonate with the following: Start-up DNA: Be resilient, get things done, 80/20, are comfortable with uncertainty, adaptable to change, used to working in a fast-paced and ever-changing environment and know when to fight for the right thing and when to say no. Communicator: Articulate, Persuasive, Good listener, Empathetic Questioning: Curious, Open-minded, Comfortable expressing their opinions,Healthy disrespect for the status quo Methodical: Logical, Data-driven, Well informed Practical: Detail oriented, Pragmatic, Organised, Good under pressure Energetic: Outgoing, Passionate, Joyful, Positive, Optimistic, Bias to action Negotiation and Sales ability: Persuasive, Empathetic, Focused, Target driven Creative: Insightful, Innovative, Problem Solver Experience: Highly confident and experienced speaking and working with both European and UK clients. What we are offering: We like to nurture talent and ensure members of our team develop and hone their skills through training, attending conferences and subscriptions to online courses. We're passionate and hard-working, and we take care of our team: Salary up to £35,000 (DOE) Participation in the employee share option plan (subject to the prevailing company policy at the time) 25 days holiday + bank holidays + holiday for tenure Pension Scheme at 4% matched (UK Residents Only) Private Medical Scheme with AXA including dental and optical cash plans Access to Oliva, a mental health platform Life Assurance Scheme (4 x salary) A well-being allowance of with a £400 per year An allocation of £600 per year towards professional development Cycle to work scheme Our interview process typically consists of an initial phone screen, an interview with the hiring manager and a task, followed by a final interview with other members of the team. There aren't any trick questions and the task will typically be based on a real scenario the team have worked on. Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. This is a maternity cover 12 month fixed term contract. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimising workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally. The Role We are looking for a highly motivated and experienced Customer Support Manager to join our Operations team in London. As the Customer Support Manager, you will be responsible for overseeing the customer support operations across the EMEA region, ensuring that our customers receive prompt, effective, and empathetic service. You will be leading a team of customer support professionals, optimising workflows, and driving continuous improvement in our support processes. You will also collaborate with cross-functional teams to implement solutions that enhance the customer experience and drive customer satisfaction. Responsibilities: Team Leadership: Manage and mentor the customer support team, fostering a culture of excellence and continuous improvement. Conduct regular performance reviews, provide feedback, and develop career development plans for team members. Operational Management: Oversee the day-to-day operations of the EMEA customer support team, ensuring that SLAs are met, and customer inquiries are resolved in a timely manner. Manage scheduling and rostering to ensure optimal coverage. Workflow Optimization: Identify inefficiencies in customer support workflows and implement process improvements to enhance productivity and customer satisfaction. Leverage tools such as Zendesk to streamline support processes. Customer Experience: Ensure that the customer support team delivers a high level of service to our customers, addressing their needs with empathy and professionalism. Monitor customer feedback and implement changes to improve the customer experience. Collaboration: Work closely with other departments, including Product, Engineering, and Sales, to ensure that customer feedback is integrated into product development and that the support team is prepared for new product launches. Reporting and Analysis: Monitor key performance metrics and generate reports on team performance. Use data-driven insights to make informed decisions and implement strategies for improvement. What you'll bring: We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: At least 4 years of experience, preferably with a fast growing tech startup or top-tier strategy/management consulting or equivalent Minimum of 1 year in a leadership role Strong problem solving skills essential, including ability to leverage hard data Self-starter that can identify and prioritize opportunities to focus on Has a strong sense of ownership Strong understanding of customer support technologies, such as Zendesk, and experience with workflow optimisation. Excellent communication and interpersonal skills, with the ability to lead and inspire a team. Bachelor's degree or equivalent experience. Preferred qualifications: Who we are looking for someone who: Wants to make a meaningful impact through their work Never settles with status quo and always looking for better solutions Has incredibly strong problem solving skills Is a genuine truth seeker, able to speak up while maintaining humility Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Jan 09, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. This is a maternity cover 12 month fixed term contract. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimising workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally. The Role We are looking for a highly motivated and experienced Customer Support Manager to join our Operations team in London. As the Customer Support Manager, you will be responsible for overseeing the customer support operations across the EMEA region, ensuring that our customers receive prompt, effective, and empathetic service. You will be leading a team of customer support professionals, optimising workflows, and driving continuous improvement in our support processes. You will also collaborate with cross-functional teams to implement solutions that enhance the customer experience and drive customer satisfaction. Responsibilities: Team Leadership: Manage and mentor the customer support team, fostering a culture of excellence and continuous improvement. Conduct regular performance reviews, provide feedback, and develop career development plans for team members. Operational Management: Oversee the day-to-day operations of the EMEA customer support team, ensuring that SLAs are met, and customer inquiries are resolved in a timely manner. Manage scheduling and rostering to ensure optimal coverage. Workflow Optimization: Identify inefficiencies in customer support workflows and implement process improvements to enhance productivity and customer satisfaction. Leverage tools such as Zendesk to streamline support processes. Customer Experience: Ensure that the customer support team delivers a high level of service to our customers, addressing their needs with empathy and professionalism. Monitor customer feedback and implement changes to improve the customer experience. Collaboration: Work closely with other departments, including Product, Engineering, and Sales, to ensure that customer feedback is integrated into product development and that the support team is prepared for new product launches. Reporting and Analysis: Monitor key performance metrics and generate reports on team performance. Use data-driven insights to make informed decisions and implement strategies for improvement. What you'll bring: We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: At least 4 years of experience, preferably with a fast growing tech startup or top-tier strategy/management consulting or equivalent Minimum of 1 year in a leadership role Strong problem solving skills essential, including ability to leverage hard data Self-starter that can identify and prioritize opportunities to focus on Has a strong sense of ownership Strong understanding of customer support technologies, such as Zendesk, and experience with workflow optimisation. Excellent communication and interpersonal skills, with the ability to lead and inspire a team. Bachelor's degree or equivalent experience. Preferred qualifications: Who we are looking for someone who: Wants to make a meaningful impact through their work Never settles with status quo and always looking for better solutions Has incredibly strong problem solving skills Is a genuine truth seeker, able to speak up while maintaining humility Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Fire and Security Engineer £35,000-£40,000 basic Company Based in Blackburn Responsibilities To attend & undertake periodic maintenance of Security, Fire , CCTV & Access Control Systems to the relevant standards (BAFE & NSI). The successful candidates will attend sites and undertake periodic maintenance of the above systems and carry out necessary diagnosis and fault finding on client sites. To maintain stocks of materials and tools carried in vehicles in line with Company standards. Clear and concise communication with the service desk regarding customer issues. All paperwork/electronic reporting to the service desk carried out promptly. To present a professional appearance at all times. Ensure adherence to all Company Policies and Procedures. To be available to participate in the Company's emergency call out rota in line with the agreed rota that may be in force at any time. Skills & Requirements Experience maintaining Security, Fire, CCTV & Access Control Systems. Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Hold a full UK driving licence. Good timekeeping. Customer oriented. Computer literate. If this sounds like you please send your cv to George or call (phone number removed) for a confidential chat.
Jan 09, 2026
Full time
Fire and Security Engineer £35,000-£40,000 basic Company Based in Blackburn Responsibilities To attend & undertake periodic maintenance of Security, Fire , CCTV & Access Control Systems to the relevant standards (BAFE & NSI). The successful candidates will attend sites and undertake periodic maintenance of the above systems and carry out necessary diagnosis and fault finding on client sites. To maintain stocks of materials and tools carried in vehicles in line with Company standards. Clear and concise communication with the service desk regarding customer issues. All paperwork/electronic reporting to the service desk carried out promptly. To present a professional appearance at all times. Ensure adherence to all Company Policies and Procedures. To be available to participate in the Company's emergency call out rota in line with the agreed rota that may be in force at any time. Skills & Requirements Experience maintaining Security, Fire, CCTV & Access Control Systems. Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Hold a full UK driving licence. Good timekeeping. Customer oriented. Computer literate. If this sounds like you please send your cv to George or call (phone number removed) for a confidential chat.
Helpdesk Administrator Basingstoke We are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes. Key Responsibilities Customer & Communication Communicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system. Provide phone cover and inbox monitoring as required by the Team Leader. Deliver a professional, efficient, and effective service experience at all times. Work Order Management Raise new work orders for Contract Managers and reactive work orders for engineers. Review all incoming work orders to ensure accuracy of problem codes, site details, contact information, and job descriptions. Allocate and schedule work orders to engineers or subcontractors. Monitor delays and ensure SLA compliance. Conduct daily reviews of work orders in Return, Rejected, and Awaiting Parts statuses and update/assign accordingly. Complete and close work orders once all documentation is received. Engineer & Subcontractor Coordination Manage engineer downtime and ensure they are briefed on emergency works or urgent jobs. Chase subcontractors for attendance dates, updates, and required documentation (such as RAMS). Arrange site escorts where required. Check subcontractor paperwork to ensure accuracy of times, descriptions, and job details. Make corrections to engineer time records and job alignment when needed. Admin & Compliance Monitor CCC/central inboxes for closure paperwork and updates. Review performance reports and take corrective actions to improve results. Action escalations for outstanding remedial tasks. Raise system issues (e.g., jobs not closing correctly) with the appropriate support teams. Hire equipment when required to support operations. Provide support and cover for other regions when necessary. Performance Work towards individual performance targets and contribute to the wider team s objectives. Support Contract Managers with administrative and operational requirements.
Jan 09, 2026
Contractor
Helpdesk Administrator Basingstoke We are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes. Key Responsibilities Customer & Communication Communicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system. Provide phone cover and inbox monitoring as required by the Team Leader. Deliver a professional, efficient, and effective service experience at all times. Work Order Management Raise new work orders for Contract Managers and reactive work orders for engineers. Review all incoming work orders to ensure accuracy of problem codes, site details, contact information, and job descriptions. Allocate and schedule work orders to engineers or subcontractors. Monitor delays and ensure SLA compliance. Conduct daily reviews of work orders in Return, Rejected, and Awaiting Parts statuses and update/assign accordingly. Complete and close work orders once all documentation is received. Engineer & Subcontractor Coordination Manage engineer downtime and ensure they are briefed on emergency works or urgent jobs. Chase subcontractors for attendance dates, updates, and required documentation (such as RAMS). Arrange site escorts where required. Check subcontractor paperwork to ensure accuracy of times, descriptions, and job details. Make corrections to engineer time records and job alignment when needed. Admin & Compliance Monitor CCC/central inboxes for closure paperwork and updates. Review performance reports and take corrective actions to improve results. Action escalations for outstanding remedial tasks. Raise system issues (e.g., jobs not closing correctly) with the appropriate support teams. Hire equipment when required to support operations. Provide support and cover for other regions when necessary. Performance Work towards individual performance targets and contribute to the wider team s objectives. Support Contract Managers with administrative and operational requirements.
Validus is looking for a Junior Back-end Software Engineer to join our back-end team. This team is responsible for designing, implementing and maintaining the systems and services powering the rapidly growing, award-winning technology offering at Validus. The back-end team is part of the broader technology team working in collaboration with quants, frontend and platform engineers. Our teams work together to grow our award-winning tech platform, Horizon. Horizon comprises multiple applications for trade execution, portfolio management and risk analysis for alternative asset managers in various domains, such as private equity, private debt and real estate. Key Responsibilities: Engage with external stakeholders and clients to understand their needs and design solutions for capturing and integrating their data for it to be utilised on Horizon. Work closely with internal stakeholders, including Validus's quant, risk advisory, and global capital market desks to understand their needs, gather requirements and propose new solutions. Build a strong understanding of FX and interest rate products, the related financial markets, and market data sources. Support ad hoc maintenance of our applications and scheduled processes. Implement cloud-native solutions on AWS, ranging from HTTP APIs to event-driven microservices utilising gRPC. Solutions are built in Rust and Python (with Django/FastAPI web frameworks). Design data models for elegantly capturing the business domain of complex trades across multiple asset classes. You will be exposed to several databases, but the primary database for portfolios (investments, leverages and derivatives) will be MySQL and MongoDB. Build out performance-critical systems written in Rust, and contribute efficient, testable and maintainable code to our Python codebase with performance and observability in mind. The ideal candidate will likely hold a Bachelor's degree or higher in computer science, mathematics, finance or a related field. Experience with financial or market risk modelling is a plus, but not required. The role is heavily finance focused, so a keen interest is expected. Abstract thinking, an interest in designing financial object models. Experience with one or more modern programming languages. We mostly use Rust and Python, but we are keen to speak with strong engineers from any background. Experience with databases. We use MongoDB, MySQL and DynamoDB, but experience with other database technologies would also be valuable. Experience with AWS is a plus, but not required. Curiosity to explore new technologies. We are constantly looking for potential technologies to improve our platform. Preferred Qualifications/Experience: Experience with financial risk management software or platforms. Knowledge of AWS computing platforms and services. Validus Risk Management is an independent technology-enabled advisory firm specialising in the management of FX, interest rate and other market risks. We work with institutional investors, fund managers, and portfolio companies to design and implement strategies to measure, manage and monitor financial market risk, using a market-tested combination of specialist consulting services, trade execution and innovative risk technology. Working at Validus can offer an exciting opportunity for both personal development and professional growth. Share in our mission to become the largest and most respected specialist provider of financial market risk services in the world. Notable benefits include a competitive remuneration package (salary + bonus), health care, retirement plans, and financial support towards professional qualifications. Validus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Jan 09, 2026
Full time
Validus is looking for a Junior Back-end Software Engineer to join our back-end team. This team is responsible for designing, implementing and maintaining the systems and services powering the rapidly growing, award-winning technology offering at Validus. The back-end team is part of the broader technology team working in collaboration with quants, frontend and platform engineers. Our teams work together to grow our award-winning tech platform, Horizon. Horizon comprises multiple applications for trade execution, portfolio management and risk analysis for alternative asset managers in various domains, such as private equity, private debt and real estate. Key Responsibilities: Engage with external stakeholders and clients to understand their needs and design solutions for capturing and integrating their data for it to be utilised on Horizon. Work closely with internal stakeholders, including Validus's quant, risk advisory, and global capital market desks to understand their needs, gather requirements and propose new solutions. Build a strong understanding of FX and interest rate products, the related financial markets, and market data sources. Support ad hoc maintenance of our applications and scheduled processes. Implement cloud-native solutions on AWS, ranging from HTTP APIs to event-driven microservices utilising gRPC. Solutions are built in Rust and Python (with Django/FastAPI web frameworks). Design data models for elegantly capturing the business domain of complex trades across multiple asset classes. You will be exposed to several databases, but the primary database for portfolios (investments, leverages and derivatives) will be MySQL and MongoDB. Build out performance-critical systems written in Rust, and contribute efficient, testable and maintainable code to our Python codebase with performance and observability in mind. The ideal candidate will likely hold a Bachelor's degree or higher in computer science, mathematics, finance or a related field. Experience with financial or market risk modelling is a plus, but not required. The role is heavily finance focused, so a keen interest is expected. Abstract thinking, an interest in designing financial object models. Experience with one or more modern programming languages. We mostly use Rust and Python, but we are keen to speak with strong engineers from any background. Experience with databases. We use MongoDB, MySQL and DynamoDB, but experience with other database technologies would also be valuable. Experience with AWS is a plus, but not required. Curiosity to explore new technologies. We are constantly looking for potential technologies to improve our platform. Preferred Qualifications/Experience: Experience with financial risk management software or platforms. Knowledge of AWS computing platforms and services. Validus Risk Management is an independent technology-enabled advisory firm specialising in the management of FX, interest rate and other market risks. We work with institutional investors, fund managers, and portfolio companies to design and implement strategies to measure, manage and monitor financial market risk, using a market-tested combination of specialist consulting services, trade execution and innovative risk technology. Working at Validus can offer an exciting opportunity for both personal development and professional growth. Share in our mission to become the largest and most respected specialist provider of financial market risk services in the world. Notable benefits include a competitive remuneration package (salary + bonus), health care, retirement plans, and financial support towards professional qualifications. Validus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Contract Administrator - Luton Think Specialist Recruitment are delighted to be working with a large well respected organisation who are a market leader in their field. Our client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours for this role are Monday to Friday 9:30am - 6pm; however due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month. Our clients' are offering a generous competative salary, along with an attractive package of company perks including a substantial company pension, and private health insurance. Duties: Prepare, review, administer, track and manage service contract proposals and renewals. Administer and manage existing service agreements with customers. Execute the delivery of high-quality service contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements. Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations. Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems. Maintain compliance with service contracts, ensuring that all stakeholders understand and comply with the specific contract terms. Prepare & continuously update service contracts, in line with the agreed terms between our client and their customers. Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients. Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures. Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers. Develop and execute administrative processes that advance the company's service goals and objectives. Management of all customer data, ensuring that all records are accurate & consistently updated. Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary. Candidate Requirements: Previous Customer Service experience is a must. Proven previous administration experience is desired. Strong Microsoft Word, Powerpoint and Excel skills. Salesforce experience would be considered an advantage. Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress. Customer focused, with excellent interpersonal communication skills. Strong organisational and time management skills. Clear attention to detail. Excellent analytical & problem-solving skills. Team player who will be able to work alone or as part of a successful technical support team. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Jan 08, 2026
Full time
Contract Administrator - Luton Think Specialist Recruitment are delighted to be working with a large well respected organisation who are a market leader in their field. Our client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours for this role are Monday to Friday 9:30am - 6pm; however due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month. Our clients' are offering a generous competative salary, along with an attractive package of company perks including a substantial company pension, and private health insurance. Duties: Prepare, review, administer, track and manage service contract proposals and renewals. Administer and manage existing service agreements with customers. Execute the delivery of high-quality service contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements. Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations. Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems. Maintain compliance with service contracts, ensuring that all stakeholders understand and comply with the specific contract terms. Prepare & continuously update service contracts, in line with the agreed terms between our client and their customers. Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients. Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures. Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers. Develop and execute administrative processes that advance the company's service goals and objectives. Management of all customer data, ensuring that all records are accurate & consistently updated. Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary. Candidate Requirements: Previous Customer Service experience is a must. Proven previous administration experience is desired. Strong Microsoft Word, Powerpoint and Excel skills. Salesforce experience would be considered an advantage. Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress. Customer focused, with excellent interpersonal communication skills. Strong organisational and time management skills. Clear attention to detail. Excellent analytical & problem-solving skills. Team player who will be able to work alone or as part of a successful technical support team. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Are you an Administrator? Local to Luton or easily able to get there? And you'd be open to a temp-to-permanent role with great opportunities to progress and develop quickly? Read on! We're currently working with a very well-known and respected international company who are head and shoulders above the competition in their field, and they're looking for a temp to come in and support the team with administration for the coming weeks/months - But with a view to stepping up into more of a Service/Scheduling type of role for the longer term. Day-to-day you'd be working on administrative duties, supporting customers and engineers with queries and longer term you'd be managing a full service/scheduling orientated role coordinating contracts and even managing proposals and renewals. The offices for this company are based in the Luton area and due to the nature of the work, there will be a fully-office-based period of training, but once you're comfortable in the role you'd be able to work 2 days a week from home. The core working hours will be 8.30am to 5pm, although it's an early finish on a Friday, and working a full Monday to Friday week. With this being temp, you'd be paid weekly and at an hourly rate of around 13- 14 per hour + holiday pay accrual to begin whilst going through training and getting stuck into the basics of the roles administrative side - But with a view to quickly being trained into a position where you could step into the role on a permanent basis where the role would be paying a salary of 35k + bonus and great benefits. Core starter-duties: Prepare, review, administer, track and manage services on the system. Speaking to customers and internal staff/contractors in relation to booking as per above. Sending out customer documentation when requested. Following up with engineers to make sure their work is being logged and submitted onto the system. Any other adhoc admin duties and projects. Candidate Requirements: Previous Administration or Customer Service experience is a must have as a bare minimum, any experience in a servicing/scheduling/contracts based role would be a huge advantage. Strong Microsoft Word, PowerPoint and Excel skills. Self-driven, independent personality with lots of enthusiasm. Strong organisational and time management skills. Clear attention to detail. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jan 08, 2026
Full time
Are you an Administrator? Local to Luton or easily able to get there? And you'd be open to a temp-to-permanent role with great opportunities to progress and develop quickly? Read on! We're currently working with a very well-known and respected international company who are head and shoulders above the competition in their field, and they're looking for a temp to come in and support the team with administration for the coming weeks/months - But with a view to stepping up into more of a Service/Scheduling type of role for the longer term. Day-to-day you'd be working on administrative duties, supporting customers and engineers with queries and longer term you'd be managing a full service/scheduling orientated role coordinating contracts and even managing proposals and renewals. The offices for this company are based in the Luton area and due to the nature of the work, there will be a fully-office-based period of training, but once you're comfortable in the role you'd be able to work 2 days a week from home. The core working hours will be 8.30am to 5pm, although it's an early finish on a Friday, and working a full Monday to Friday week. With this being temp, you'd be paid weekly and at an hourly rate of around 13- 14 per hour + holiday pay accrual to begin whilst going through training and getting stuck into the basics of the roles administrative side - But with a view to quickly being trained into a position where you could step into the role on a permanent basis where the role would be paying a salary of 35k + bonus and great benefits. Core starter-duties: Prepare, review, administer, track and manage services on the system. Speaking to customers and internal staff/contractors in relation to booking as per above. Sending out customer documentation when requested. Following up with engineers to make sure their work is being logged and submitted onto the system. Any other adhoc admin duties and projects. Candidate Requirements: Previous Administration or Customer Service experience is a must have as a bare minimum, any experience in a servicing/scheduling/contracts based role would be a huge advantage. Strong Microsoft Word, PowerPoint and Excel skills. Self-driven, independent personality with lots of enthusiasm. Strong organisational and time management skills. Clear attention to detail. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
About The Company OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role Key Responsibilities To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide a callout response for the client as detailed on the callout rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Working in a safe manner at all times, complying with current Health & Safety legislation Key Hiring Criteria Commercial Combustion Gas Safe Qualifications COCN1, ICPN1, CIGA1, CDGA1, TPCP1, TCP1A, CCN1, CENWAT, and applicable domestic qualifications. Previous experience working within Facilities Management. Full clean driving licence ECS/CSCS card is essential. How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. Equal Opportunities We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Jan 08, 2026
Full time
About The Company OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role Key Responsibilities To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide a callout response for the client as detailed on the callout rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Working in a safe manner at all times, complying with current Health & Safety legislation Key Hiring Criteria Commercial Combustion Gas Safe Qualifications COCN1, ICPN1, CIGA1, CDGA1, TPCP1, TCP1A, CCN1, CENWAT, and applicable domestic qualifications. Previous experience working within Facilities Management. Full clean driving licence ECS/CSCS card is essential. How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. Equal Opportunities We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
