Working Hours: Monday - Friday / 8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and software issues. The role will be critical in delivering exceptional customer service and technical proficiency. Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Desktop OS and Management Active Directory and Group Policy TCP/IP, DNS Server Virtualization: VMWare vSphere / Microsoft Hyper-V / Nutanix AHV Familiarity with Microsoft 365 technologies, including: Collaboration tools: Teams, OneDrive, SharePoint Backup technologies Networking and Routing Competitive remuneration package. Comprehensive training and development opportunities. Regular company and team social events, plus participation in charity and sports events. Cycle to Work scheme. Enrolment in the workplace pension scheme. Membership scheme offering discounts at major retailers, leisure, and travel operators, plus a free monthly cinema ticket. Private healthcare available after three years of service. Unlimited hot and cold drinks in the office. If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant will be in contact. Simply start typing below and when you're done, click the 'Save' button at the bottom of this page. Save Back Apply Your Name Email Address Telephone Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below. Add file No file chosen CV Upload Upload CV No file chosen Your CV must be a .doc .docx .pdf .rtf up to 10MB In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in ourprivacy policy. Your CV is being uploaded, please wait Application Complete Thank you for sending your details. One of our consultants will be in touch shortly. Sorry, there has been an issue processing your job application. Please contact your local branch. required:This field is required. applicantName:Please enter your name. applicantEmail:Please enter a valid email address. applicantTelephone:Please enter a valid telephone number. cvRequired:Please upload your CV. cvFilesize:Please submit a file larger than 0 bytes. cvExtension:Please upload a .doc, .docx, pdf, .rtf file.
Jan 01, 2026
Full time
Working Hours: Monday - Friday / 8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and software issues. The role will be critical in delivering exceptional customer service and technical proficiency. Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Desktop OS and Management Active Directory and Group Policy TCP/IP, DNS Server Virtualization: VMWare vSphere / Microsoft Hyper-V / Nutanix AHV Familiarity with Microsoft 365 technologies, including: Collaboration tools: Teams, OneDrive, SharePoint Backup technologies Networking and Routing Competitive remuneration package. Comprehensive training and development opportunities. Regular company and team social events, plus participation in charity and sports events. Cycle to Work scheme. Enrolment in the workplace pension scheme. Membership scheme offering discounts at major retailers, leisure, and travel operators, plus a free monthly cinema ticket. Private healthcare available after three years of service. Unlimited hot and cold drinks in the office. If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant will be in contact. Simply start typing below and when you're done, click the 'Save' button at the bottom of this page. Save Back Apply Your Name Email Address Telephone Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below. Add file No file chosen CV Upload Upload CV No file chosen Your CV must be a .doc .docx .pdf .rtf up to 10MB In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in ourprivacy policy. Your CV is being uploaded, please wait Application Complete Thank you for sending your details. One of our consultants will be in touch shortly. Sorry, there has been an issue processing your job application. Please contact your local branch. required:This field is required. applicantName:Please enter your name. applicantEmail:Please enter a valid email address. applicantTelephone:Please enter a valid telephone number. cvRequired:Please upload your CV. cvFilesize:Please submit a file larger than 0 bytes. cvExtension:Please upload a .doc, .docx, pdf, .rtf file.
Support Engineer, 1st / 2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st / 2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a click apply for full job details
Dec 23, 2025
Full time
Support Engineer, 1st / 2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st / 2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a click apply for full job details
