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it service desk 2nd line analyst
Linux Systems Administrator
Viribus City, London
Overview Linux Systems Administrator - Hybrid working (2 days in office / 3 days from home) Paying an attractive salary + fantastic benefits including bonus (average 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan, excellent pension scheme, sponsorship for relevant qualifications, 25 days holiday plus ability to buy & sell, plus more This is an opportunity to join a company who sees year-on-year growth, is a genuine market leader in the financial services software industry and one who cares about the development of its staff. In this role of Linux Systems Administrator, you will have the chance to work with varied technology in a pro opensource organisation during a period of IT transformation. They are looking for an experienced Systems Administrator with a strong Linux skill set to join an innovative and growing team, who also have a number of exciting projects upcoming as part of a wider business change programme. Responsibilities Helping the IT Operations Manager to maintain the operations of the company server systems, networking infrastructure and communications. Design, installation, upgrading, operation, control and maintenance of Linux server systems, network, voice and desktop infrastructures. Ensuring the availability of all relevant systems, through the implementation and management of maintenance, monitoring and change control strategies. Specification and ordering of equipment, software and services. Maintaining up to date and effective documentation on all relevant IT systems, services and procedures. Managing user accounts and access levels. Assisting in the control of the IT security policy and associated policies. Ensuring security on all systems and legal requirements are met. Assisting in the management and responsibility for company data ensuring that all backup and restore procedures are adhered to and effective. Providing training, coaching and mentoring to other administrators and 1st/2nd line support staff. Building and maintaining relationships with External and Internal contacts. The management of projects to implement business systems solutions and or processes for information management. Overseeing the uninterrupted monitoring of the IT infrastructure, making sure all systems are capable of handling their given workloads and have not been compromised by any external influences. Ensuring that any planned changes to the IT infrastructure are efficient, viable and documented in line with Change Control methodologies. Providing regular updates and reports on workloads, planned or unplanned outages, system improvements and any other IT related issues that may affect business operation. Assisting the developers and business analysts with the design and implementation of new systems. Providing where necessary out of hours support of the IT systems. Assisting in the planning, development, documentation and testing of Disaster Recovery and Business Continuity plan, processes and procedures. Key Skills / Requirements Hands on experience with emails systems (Dovecot, Postfix) Detailed working knowledge of server builds configuration and remote management Proficient in monitoring and logging technologies such as Zabbix and Graylog Detailed working knowledge of local and wide area networking and associated technologies, e.g. switches, routers, firewalls, VPN's, etc Good understanding of storage environments and configuration, DAS, Synology NAS, Nimble SAN Experienced in managing backup technology and data platforms such as Cohesity Good understanding of Virtualisation technologies, with hands on experience of VMware Hands on Experience with scripting languages, e.g. Python, Bash, PowerShell etc. Good understanding of general security principles Desirable Skills Detailed understanding and experience of cloud platforms and services, AWS, VMware Cloud, Azure, Office 365, Sharepoint, MS Teams Knowledge of configuration management and orchestration tools such as Puppet, SaltStack Knowledge of telephony systems and technologies (e.g. SIP trunks, 3CX PBX) Understanding of Video Conferencing technologies such as Cisco, Polycom, Teams TCP/IP networking Knowledge of virtual desktop infrastructure RDS, Citrix, VMware Horizon, Parallels, etc Aruba / HP / Brocade Switch configuration and management Remote access and VPN technologies Intrusion detection & prevention solutions Knowledge of Database technology such as MariaDB / Postgres Experience of working with Cisco, Sophos, Fortinet, Palo Alto firewalls Hands on experience with log aggregation and elastic search If you are an experienced Linux Systems Administrator / Infrastructure Engineer with the listed skills and experience then please apply now to find out more.
Dec 16, 2025
Full time
Overview Linux Systems Administrator - Hybrid working (2 days in office / 3 days from home) Paying an attractive salary + fantastic benefits including bonus (average 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan, excellent pension scheme, sponsorship for relevant qualifications, 25 days holiday plus ability to buy & sell, plus more This is an opportunity to join a company who sees year-on-year growth, is a genuine market leader in the financial services software industry and one who cares about the development of its staff. In this role of Linux Systems Administrator, you will have the chance to work with varied technology in a pro opensource organisation during a period of IT transformation. They are looking for an experienced Systems Administrator with a strong Linux skill set to join an innovative and growing team, who also have a number of exciting projects upcoming as part of a wider business change programme. Responsibilities Helping the IT Operations Manager to maintain the operations of the company server systems, networking infrastructure and communications. Design, installation, upgrading, operation, control and maintenance of Linux server systems, network, voice and desktop infrastructures. Ensuring the availability of all relevant systems, through the implementation and management of maintenance, monitoring and change control strategies. Specification and ordering of equipment, software and services. Maintaining up to date and effective documentation on all relevant IT systems, services and procedures. Managing user accounts and access levels. Assisting in the control of the IT security policy and associated policies. Ensuring security on all systems and legal requirements are met. Assisting in the management and responsibility for company data ensuring that all backup and restore procedures are adhered to and effective. Providing training, coaching and mentoring to other administrators and 1st/2nd line support staff. Building and maintaining relationships with External and Internal contacts. The management of projects to implement business systems solutions and or processes for information management. Overseeing the uninterrupted monitoring of the IT infrastructure, making sure all systems are capable of handling their given workloads and have not been compromised by any external influences. Ensuring that any planned changes to the IT infrastructure are efficient, viable and documented in line with Change Control methodologies. Providing regular updates and reports on workloads, planned or unplanned outages, system improvements and any other IT related issues that may affect business operation. Assisting the developers and business analysts with the design and implementation of new systems. Providing where necessary out of hours support of the IT systems. Assisting in the planning, development, documentation and testing of Disaster Recovery and Business Continuity plan, processes and procedures. Key Skills / Requirements Hands on experience with emails systems (Dovecot, Postfix) Detailed working knowledge of server builds configuration and remote management Proficient in monitoring and logging technologies such as Zabbix and Graylog Detailed working knowledge of local and wide area networking and associated technologies, e.g. switches, routers, firewalls, VPN's, etc Good understanding of storage environments and configuration, DAS, Synology NAS, Nimble SAN Experienced in managing backup technology and data platforms such as Cohesity Good understanding of Virtualisation technologies, with hands on experience of VMware Hands on Experience with scripting languages, e.g. Python, Bash, PowerShell etc. Good understanding of general security principles Desirable Skills Detailed understanding and experience of cloud platforms and services, AWS, VMware Cloud, Azure, Office 365, Sharepoint, MS Teams Knowledge of configuration management and orchestration tools such as Puppet, SaltStack Knowledge of telephony systems and technologies (e.g. SIP trunks, 3CX PBX) Understanding of Video Conferencing technologies such as Cisco, Polycom, Teams TCP/IP networking Knowledge of virtual desktop infrastructure RDS, Citrix, VMware Horizon, Parallels, etc Aruba / HP / Brocade Switch configuration and management Remote access and VPN technologies Intrusion detection & prevention solutions Knowledge of Database technology such as MariaDB / Postgres Experience of working with Cisco, Sophos, Fortinet, Palo Alto firewalls Hands on experience with log aggregation and elastic search If you are an experienced Linux Systems Administrator / Infrastructure Engineer with the listed skills and experience then please apply now to find out more.
Second Line Network Analyst
Computacenter AG & Co. oHG Nottingham, Nottinghamshire
Select how often (in days) to receive an alert: Second Line Network Analyst Location: UK - Nottingham Job-ID: 214363 Contract type: Standard Business Unit: Service Desk Life on the team If you've set your heart on a career in IT Networking, join Computacenter as a 2nd Line Network Analyst and you'll find everything in place to help you realise your ambitions. We're Europe's leading independent provider of IT infrastructure services, known for being open, upfront, and straightforward. You'll always know what's expected of you, have access to supportive managers, and be encouraged to grow and develop in your role. At Computacenter, we offer a supportive environment where your voice is heard and your development is a priority. You'll have access to cutting-edge tools, work with leading organisations, and be part of a team that values collaboration and innovation. You'll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing root cause analysis to managing change requests and supporting compliance, you'll play a key role in keeping our customers' environments running smoothly. What you'll do Manage and resolve network incidents and service calls to meet SLA targets Increase First Time Fix rates and reduce escalations Monitor call queues and follow up with specialist teams Support technical escalations and assist team members Ensure accurate documentation and incident records Participate in team meetings and contribute to service improvements Use monitoring tools to track and resolve incidents Support compliance, patching, and vulnerability management Liaise with 3rd Line teams to drive service enhancements Deliver small project work to customer timelines What you'll need We're looking for a team player with a passion for resolving technical problems and the ability to work independently. You'll need: Experience in a 2nd Line Network Support role Strong knowledge of Cisco technologies (LAN/WAN) Eligibility for SC Clearance Familiarity with firewalls, load balancers, and switches Experience with technologies such as: Cisco, HP, Fortinet, Aruba, Palo Alto, Juniper, Checkpoint, NSX-T Cloud Networking, Azure Cloud Networking Raritan Smart Lockers, ServiceNow About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Dec 16, 2025
Full time
Select how often (in days) to receive an alert: Second Line Network Analyst Location: UK - Nottingham Job-ID: 214363 Contract type: Standard Business Unit: Service Desk Life on the team If you've set your heart on a career in IT Networking, join Computacenter as a 2nd Line Network Analyst and you'll find everything in place to help you realise your ambitions. We're Europe's leading independent provider of IT infrastructure services, known for being open, upfront, and straightforward. You'll always know what's expected of you, have access to supportive managers, and be encouraged to grow and develop in your role. At Computacenter, we offer a supportive environment where your voice is heard and your development is a priority. You'll have access to cutting-edge tools, work with leading organisations, and be part of a team that values collaboration and innovation. You'll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing root cause analysis to managing change requests and supporting compliance, you'll play a key role in keeping our customers' environments running smoothly. What you'll do Manage and resolve network incidents and service calls to meet SLA targets Increase First Time Fix rates and reduce escalations Monitor call queues and follow up with specialist teams Support technical escalations and assist team members Ensure accurate documentation and incident records Participate in team meetings and contribute to service improvements Use monitoring tools to track and resolve incidents Support compliance, patching, and vulnerability management Liaise with 3rd Line teams to drive service enhancements Deliver small project work to customer timelines What you'll need We're looking for a team player with a passion for resolving technical problems and the ability to work independently. You'll need: Experience in a 2nd Line Network Support role Strong knowledge of Cisco technologies (LAN/WAN) Eligibility for SC Clearance Familiarity with firewalls, load balancers, and switches Experience with technologies such as: Cisco, HP, Fortinet, Aruba, Palo Alto, Juniper, Checkpoint, NSX-T Cloud Networking, Azure Cloud Networking Raritan Smart Lockers, ServiceNow About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Webrecruit
Senior Research Manager
Webrecruit
Senior Research Manager London (with hybrid working opportunities) The Organisation Our client is focused on supporting education to break down barriers between student success and finance. They support the education sector through research and working within schools to drive initiatives that directly support learners. They are now looking for a Senior Research Manager to join them on a full-time, permanent basis. The Benefits - Salary of £51,750 per annum - Flexible working opportunities - 27 days' holiday a year (plus 8 bank holidays including 3 which can be taken flexibly) - 2 festive season closure days - 6% employer pension contributions, minimum 3% employee contribution - Life insurance cover - Interest-free season ticket loan and cycle scheme - Enhanced maternity, paternity, adoption and shared parental leave pay (conditions apply) - Confidential Employee Assistance Programme to help you deal with any personal and professional problems This is a fantastic opportunity for an experienced research manager with expertise in managing and producing evidence synthesis outputs to join a respected and mission-driven organisation. So, if you are ready to play a key role in improving outcomes for families, our client would love to hear from you. The Role As a Senior Research Manager, you will lead and manage responsive projects that support policymaking, practice, and our client's strategic priorities. Specifically, you will drive forward innovative project approaches, piloting new methods, exploring the potential of AI supported practices, and helping shape mechanisms such as a helpdesk function that make high-quality evidence accessible when policymakers and practitioners need it most. At the same time, you will embed evidence-focused practices into wider policy reforms, ensuring that the latest insights are reflected in government-supported professional development and other national initiatives. Additionally, you will: - Line manage Research Managers within the team - Oversee the annual plan to ensure evidence synthesis outputs keep progressing - Represent our client's team at events - Identify future innovations that could support wider bodies of work About You To be considered as the Senior Research Manager, you will need: - Direct experience producing evidence synthesis outputs aimed at practice or policymaking - Demonstrable experience across all stages of a systematic review process - Experience working across teams and managing external stakeholders to deliver high-quality outputs - A genuine interest in education and commitment to our mission - Excellent communication skills All staff are subject to a check by the Disclosure and Barring Service (DBS). The level of check which will apply shall be a "Basic" level check. The closing date for this role is the 22nd December 2025 (23:59 GMT or BST), with first round interviews held on the 13th January 2026, and second round interviews hold the w/c 19th January 2026. Other organisations may call this role Evidence Synthesis Manager, Systematic Review Lead, Education Evidence Manager, Senior Researcher, or Senior Evidence Analyst. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to apply your expertise to a Senior Research Manager role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Dec 09, 2025
Full time
Senior Research Manager London (with hybrid working opportunities) The Organisation Our client is focused on supporting education to break down barriers between student success and finance. They support the education sector through research and working within schools to drive initiatives that directly support learners. They are now looking for a Senior Research Manager to join them on a full-time, permanent basis. The Benefits - Salary of £51,750 per annum - Flexible working opportunities - 27 days' holiday a year (plus 8 bank holidays including 3 which can be taken flexibly) - 2 festive season closure days - 6% employer pension contributions, minimum 3% employee contribution - Life insurance cover - Interest-free season ticket loan and cycle scheme - Enhanced maternity, paternity, adoption and shared parental leave pay (conditions apply) - Confidential Employee Assistance Programme to help you deal with any personal and professional problems This is a fantastic opportunity for an experienced research manager with expertise in managing and producing evidence synthesis outputs to join a respected and mission-driven organisation. So, if you are ready to play a key role in improving outcomes for families, our client would love to hear from you. The Role As a Senior Research Manager, you will lead and manage responsive projects that support policymaking, practice, and our client's strategic priorities. Specifically, you will drive forward innovative project approaches, piloting new methods, exploring the potential of AI supported practices, and helping shape mechanisms such as a helpdesk function that make high-quality evidence accessible when policymakers and practitioners need it most. At the same time, you will embed evidence-focused practices into wider policy reforms, ensuring that the latest insights are reflected in government-supported professional development and other national initiatives. Additionally, you will: - Line manage Research Managers within the team - Oversee the annual plan to ensure evidence synthesis outputs keep progressing - Represent our client's team at events - Identify future innovations that could support wider bodies of work About You To be considered as the Senior Research Manager, you will need: - Direct experience producing evidence synthesis outputs aimed at practice or policymaking - Demonstrable experience across all stages of a systematic review process - Experience working across teams and managing external stakeholders to deliver high-quality outputs - A genuine interest in education and commitment to our mission - Excellent communication skills All staff are subject to a check by the Disclosure and Barring Service (DBS). The level of check which will apply shall be a "Basic" level check. The closing date for this role is the 22nd December 2025 (23:59 GMT or BST), with first round interviews held on the 13th January 2026, and second round interviews hold the w/c 19th January 2026. Other organisations may call this role Evidence Synthesis Manager, Systematic Review Lead, Education Evidence Manager, Senior Researcher, or Senior Evidence Analyst. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to apply your expertise to a Senior Research Manager role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Ashdown Group
Desktop Support Engineer - 1st and 2nd Line - Kingston, Surrey - Hybrid - £45,000
Ashdown Group Kingston Upon Thames, London
Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >
Dec 08, 2025
Full time
Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >

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