About the Role: Who are we, and what do we do? You may not have heard of us, but there's a good chance you've enjoyed our products. Avara Foods is one of the UK's leading food businesses, supplying chicken and turkey to the country's major supermarkets and well-known restaurants. We own and manage our entire supply chain, from farms to factory and all the way to the customer door - meaning we have careers that cover a whole range of functions. We have major processing sites across England and Wales, and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales. About the Role The Service Desk Site Support Engineer, based in Telford, will be a key member of a dedicated Technology team supporting the Telford, Wednesbury, and Dudley sites. In addition to on-site responsibilities, the role includes providing first and second-line remote support to all other Avara sites. This engineer will work collaboratively alongside other service desk professionals located throughout the country. The Service Desk Site Support Engineer will need to demonstrate excellent customer service skills, strong technical knowledge, organisational ability, and time management to manage a busy support queue and help maintain efficient operations of the business. With over 2,000 users across 10+ UK sites, the business generates on average 1,100 tickets monthly. These requests are made via various means including telephone, email, in person, web portal etc. Time is a critical factor, prompt and accurate information gathering is essential at Telford to ensure efficient resolution of user requests. Factory operations are vital to the success of the business. The successful candidate should be confident working in fast-paced production environments. Flexibility and a proactive approach are key, as you'll need to adapt quickly to operational demands while maintaining safety standards. Building strong relationships with the production team is essential, as understanding key operational pinch points is critical to providing effective support. Personal development is encouraged through a comprehensive online learning platform and regular training sessions with senior members of staff. You will work alongside dedicated Infrastructure Operations, Cyber Security, Data Engineering, and Enterprise Application teams who support the business 24/7. The team utilises the ITIL v4 framework; Change, Problem, and Incident management is used to ensure all aspects of the IT estate are controlled and managed consistently. Responsibilities Common Service Desk Responsibilities Answer telephone calls in a professional, confident, and timely manner. Log, categorise, prioritise, and track incoming IT tickets. Complete Online Ticket requests with a high level of diligence. Respond to User Requests and assist / teach Users where appropriate. Perform detailed troubleshooting and fault diagnostics. Attend to incidents and requests in production environments i.e., Factory, Cold Stores, Despatch areas. Document solutions to user problems and contribute to the development of the service desk knowledge base. Develop technical & personal skills via online training and self-study. Actively participate in continual improvement initiatives. Role Specific Responsibilities Act as the primary Point of Contact for IT on site. Maintain awareness of all Site Projects, Initiatives, Maintenance, Major Incidents and Support requirements from an IT perspective. Active member of the Change Management Process. Actively seek to collaborate and integrate with the site operations, being the Technology representative for your sites. Receive and action escalated calls from Service Desk Technicians, Analysts & other members of the Technology Team. Collaborate with Technology Team Leads, i.e., Projects, Major Incidents, Changes. Assist in the development of others via coaching and mentoring. Travel to Wednesbury & Dudley, or other sites as needed. Participate in out-of-hours on-call support when ready (paid). Skills & Experience Essential: At least 5 years' experience working in an IT support role. At least 3 years' experience working in an 2nd Line IT Support role. Worked in an ITIL based environment. Experience of Networking and General IT Fault Diagnosis. Experience of Office 365, Windows 10/11, Windows Server & Virtual Environments. UK Driving License. Desirable Microsoft qualified (Server 2016 onwards, SQL Server, M365, Azure) or equivalent experience. Competent with HPE Aruba Networking. Competent with Meraki WiFi. Competent with Dell and HPE Server hardware. Experience in a 3rd line IT Support role is a plus. Experience in supporting IT operations across multiple geographically dispersed locations. The benefits of working for Avara Foods As a Service Desk Site Support Engineer, you will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded. We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that amongst other things include the following: Salary up to £42,000 per annum. 6% Pension. 31 days holiday. Life Assurance. Private Medical Health Cover. Subsidised Canteen at Telford. Free Parking. Various lifestyle benefits, including wellbeing resources. What happens after you apply for this role After you've applied, you'll be contacted to discuss your application and CV further. There'll also be a chance for you to ask us any questions you may have about the role. If you're ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today! We are committed to being an equal opportunities employer. INDHP
Dec 18, 2025
Full time
About the Role: Who are we, and what do we do? You may not have heard of us, but there's a good chance you've enjoyed our products. Avara Foods is one of the UK's leading food businesses, supplying chicken and turkey to the country's major supermarkets and well-known restaurants. We own and manage our entire supply chain, from farms to factory and all the way to the customer door - meaning we have careers that cover a whole range of functions. We have major processing sites across England and Wales, and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales. About the Role The Service Desk Site Support Engineer, based in Telford, will be a key member of a dedicated Technology team supporting the Telford, Wednesbury, and Dudley sites. In addition to on-site responsibilities, the role includes providing first and second-line remote support to all other Avara sites. This engineer will work collaboratively alongside other service desk professionals located throughout the country. The Service Desk Site Support Engineer will need to demonstrate excellent customer service skills, strong technical knowledge, organisational ability, and time management to manage a busy support queue and help maintain efficient operations of the business. With over 2,000 users across 10+ UK sites, the business generates on average 1,100 tickets monthly. These requests are made via various means including telephone, email, in person, web portal etc. Time is a critical factor, prompt and accurate information gathering is essential at Telford to ensure efficient resolution of user requests. Factory operations are vital to the success of the business. The successful candidate should be confident working in fast-paced production environments. Flexibility and a proactive approach are key, as you'll need to adapt quickly to operational demands while maintaining safety standards. Building strong relationships with the production team is essential, as understanding key operational pinch points is critical to providing effective support. Personal development is encouraged through a comprehensive online learning platform and regular training sessions with senior members of staff. You will work alongside dedicated Infrastructure Operations, Cyber Security, Data Engineering, and Enterprise Application teams who support the business 24/7. The team utilises the ITIL v4 framework; Change, Problem, and Incident management is used to ensure all aspects of the IT estate are controlled and managed consistently. Responsibilities Common Service Desk Responsibilities Answer telephone calls in a professional, confident, and timely manner. Log, categorise, prioritise, and track incoming IT tickets. Complete Online Ticket requests with a high level of diligence. Respond to User Requests and assist / teach Users where appropriate. Perform detailed troubleshooting and fault diagnostics. Attend to incidents and requests in production environments i.e., Factory, Cold Stores, Despatch areas. Document solutions to user problems and contribute to the development of the service desk knowledge base. Develop technical & personal skills via online training and self-study. Actively participate in continual improvement initiatives. Role Specific Responsibilities Act as the primary Point of Contact for IT on site. Maintain awareness of all Site Projects, Initiatives, Maintenance, Major Incidents and Support requirements from an IT perspective. Active member of the Change Management Process. Actively seek to collaborate and integrate with the site operations, being the Technology representative for your sites. Receive and action escalated calls from Service Desk Technicians, Analysts & other members of the Technology Team. Collaborate with Technology Team Leads, i.e., Projects, Major Incidents, Changes. Assist in the development of others via coaching and mentoring. Travel to Wednesbury & Dudley, or other sites as needed. Participate in out-of-hours on-call support when ready (paid). Skills & Experience Essential: At least 5 years' experience working in an IT support role. At least 3 years' experience working in an 2nd Line IT Support role. Worked in an ITIL based environment. Experience of Networking and General IT Fault Diagnosis. Experience of Office 365, Windows 10/11, Windows Server & Virtual Environments. UK Driving License. Desirable Microsoft qualified (Server 2016 onwards, SQL Server, M365, Azure) or equivalent experience. Competent with HPE Aruba Networking. Competent with Meraki WiFi. Competent with Dell and HPE Server hardware. Experience in a 3rd line IT Support role is a plus. Experience in supporting IT operations across multiple geographically dispersed locations. The benefits of working for Avara Foods As a Service Desk Site Support Engineer, you will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded. We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that amongst other things include the following: Salary up to £42,000 per annum. 6% Pension. 31 days holiday. Life Assurance. Private Medical Health Cover. Subsidised Canteen at Telford. Free Parking. Various lifestyle benefits, including wellbeing resources. What happens after you apply for this role After you've applied, you'll be contacted to discuss your application and CV further. There'll also be a chance for you to ask us any questions you may have about the role. If you're ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today! We are committed to being an equal opportunities employer. INDHP
Southern Lights is partnering with a tech-forward business on the South West coast, offering a fantastic opportunity for a hands-on IT Support Analyst to join their internal Service Desk. If you thrive in fast-paced environments, enjoy multi-platform troubleshooting, and like a mix of desk work and practical fixes, this one's worth your attention. What you'll be handling: First and second-line support across hardware, software, and systems Escalation and collaboration with 2nd/3rd line engineers when needed Diagnosing issues across Microsoft, Apple, and Linux-based devices Handling setups, leavers, account creation, and hardware returns Managing stock levels and keeping server rooms shipshape Supporting project work and occasional visits to nearby offices Performing upgrades and repairs (think laptops, memory, disks) What we're looking for: 2+ years of commercial IT support experience (1st/2nd line) Solid troubleshooting across Microsoft, Apple & Linux Strong grasp of networking fundamentals (TCP/IP) Great communication and team-first attitude Full, clean UK driving licence Microsoft 365 or Active Directory admin experience Exposure to AWS or PowerShell Broader familiarity with Linux and Apple tech stack Why it's a great move: The company offers a blend of hands-on experience, structured support, and team culture, plus some excellent perks. This isn't just a support role, it's a chance to sharpen your stack, contribute to change, and work alongside genuinely good humans. If the spec resonates but you don't tick every box, reach out anyway. The team values initiative and attitude just as much as skill. Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background. Can I help? If you have any questions about this role, the environment or the company, please do not hesitate to ask Martin
Dec 18, 2025
Full time
Southern Lights is partnering with a tech-forward business on the South West coast, offering a fantastic opportunity for a hands-on IT Support Analyst to join their internal Service Desk. If you thrive in fast-paced environments, enjoy multi-platform troubleshooting, and like a mix of desk work and practical fixes, this one's worth your attention. What you'll be handling: First and second-line support across hardware, software, and systems Escalation and collaboration with 2nd/3rd line engineers when needed Diagnosing issues across Microsoft, Apple, and Linux-based devices Handling setups, leavers, account creation, and hardware returns Managing stock levels and keeping server rooms shipshape Supporting project work and occasional visits to nearby offices Performing upgrades and repairs (think laptops, memory, disks) What we're looking for: 2+ years of commercial IT support experience (1st/2nd line) Solid troubleshooting across Microsoft, Apple & Linux Strong grasp of networking fundamentals (TCP/IP) Great communication and team-first attitude Full, clean UK driving licence Microsoft 365 or Active Directory admin experience Exposure to AWS or PowerShell Broader familiarity with Linux and Apple tech stack Why it's a great move: The company offers a blend of hands-on experience, structured support, and team culture, plus some excellent perks. This isn't just a support role, it's a chance to sharpen your stack, contribute to change, and work alongside genuinely good humans. If the spec resonates but you don't tick every box, reach out anyway. The team values initiative and attitude just as much as skill. Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background. Can I help? If you have any questions about this role, the environment or the company, please do not hesitate to ask Martin
Support Engineer, 1st / 2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st / 2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a click apply for full job details
Dec 18, 2025
Full time
Support Engineer, 1st / 2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st / 2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a click apply for full job details
Senior Research Manager London (with hybrid working opportunities) The Organisation Our client is focused on supporting education to break down barriers between student success and finance. They support the education sector through research and working within schools to drive initiatives that directly support learners. They are now looking for a Senior Research Manager to join them on a full-time, permanent basis. The Benefits - Salary of £51,750 per annum - Flexible working opportunities - 27 days' holiday a year (plus 8 bank holidays including 3 which can be taken flexibly) - 2 festive season closure days - 6% employer pension contributions, minimum 3% employee contribution - Life insurance cover - Interest-free season ticket loan and cycle scheme - Enhanced maternity, paternity, adoption and shared parental leave pay (conditions apply) - Confidential Employee Assistance Programme to help you deal with any personal and professional problems This is a fantastic opportunity for an experienced research manager with expertise in managing and producing evidence synthesis outputs to join a respected and mission-driven organisation. So, if you are ready to play a key role in improving outcomes for families, our client would love to hear from you. The Role As a Senior Research Manager, you will lead and manage responsive projects that support policymaking, practice, and our client's strategic priorities. Specifically, you will drive forward innovative project approaches, piloting new methods, exploring the potential of AI supported practices, and helping shape mechanisms such as a helpdesk function that make high-quality evidence accessible when policymakers and practitioners need it most. At the same time, you will embed evidence-focused practices into wider policy reforms, ensuring that the latest insights are reflected in government-supported professional development and other national initiatives. Additionally, you will: - Line manage Research Managers within the team - Oversee the annual plan to ensure evidence synthesis outputs keep progressing - Represent our client's team at events - Identify future innovations that could support wider bodies of work About You To be considered as the Senior Research Manager, you will need: - Direct experience producing evidence synthesis outputs aimed at practice or policymaking - Demonstrable experience across all stages of a systematic review process - Experience working across teams and managing external stakeholders to deliver high-quality outputs - A genuine interest in education and commitment to our mission - Excellent communication skills All staff are subject to a check by the Disclosure and Barring Service (DBS). The level of check which will apply shall be a "Basic" level check. The closing date for this role is the 22nd December 2025 (23:59 GMT or BST), with first round interviews held on the 13th January 2026, and second round interviews hold the w/c 19th January 2026. Other organisations may call this role Evidence Synthesis Manager, Systematic Review Lead, Education Evidence Manager, Senior Researcher, or Senior Evidence Analyst. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to apply your expertise to a Senior Research Manager role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Dec 09, 2025
Full time
Senior Research Manager London (with hybrid working opportunities) The Organisation Our client is focused on supporting education to break down barriers between student success and finance. They support the education sector through research and working within schools to drive initiatives that directly support learners. They are now looking for a Senior Research Manager to join them on a full-time, permanent basis. The Benefits - Salary of £51,750 per annum - Flexible working opportunities - 27 days' holiday a year (plus 8 bank holidays including 3 which can be taken flexibly) - 2 festive season closure days - 6% employer pension contributions, minimum 3% employee contribution - Life insurance cover - Interest-free season ticket loan and cycle scheme - Enhanced maternity, paternity, adoption and shared parental leave pay (conditions apply) - Confidential Employee Assistance Programme to help you deal with any personal and professional problems This is a fantastic opportunity for an experienced research manager with expertise in managing and producing evidence synthesis outputs to join a respected and mission-driven organisation. So, if you are ready to play a key role in improving outcomes for families, our client would love to hear from you. The Role As a Senior Research Manager, you will lead and manage responsive projects that support policymaking, practice, and our client's strategic priorities. Specifically, you will drive forward innovative project approaches, piloting new methods, exploring the potential of AI supported practices, and helping shape mechanisms such as a helpdesk function that make high-quality evidence accessible when policymakers and practitioners need it most. At the same time, you will embed evidence-focused practices into wider policy reforms, ensuring that the latest insights are reflected in government-supported professional development and other national initiatives. Additionally, you will: - Line manage Research Managers within the team - Oversee the annual plan to ensure evidence synthesis outputs keep progressing - Represent our client's team at events - Identify future innovations that could support wider bodies of work About You To be considered as the Senior Research Manager, you will need: - Direct experience producing evidence synthesis outputs aimed at practice or policymaking - Demonstrable experience across all stages of a systematic review process - Experience working across teams and managing external stakeholders to deliver high-quality outputs - A genuine interest in education and commitment to our mission - Excellent communication skills All staff are subject to a check by the Disclosure and Barring Service (DBS). The level of check which will apply shall be a "Basic" level check. The closing date for this role is the 22nd December 2025 (23:59 GMT or BST), with first round interviews held on the 13th January 2026, and second round interviews hold the w/c 19th January 2026. Other organisations may call this role Evidence Synthesis Manager, Systematic Review Lead, Education Evidence Manager, Senior Researcher, or Senior Evidence Analyst. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to apply your expertise to a Senior Research Manager role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >
Dec 08, 2025
Full time
Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >
