A prominent fashion retailer is seeking a Technical Services Analyst in Newcastle under Lyme. You will provide essential 2nd and 3rd line support for IT infrastructure including server and storage management. The role involves working closely with the Service Desk and requires experience in managing core operating systems. Join us to make fashion accessible and fun while enjoying perks like a staff discount and flexible working options.
Jan 16, 2026
Full time
A prominent fashion retailer is seeking a Technical Services Analyst in Newcastle under Lyme. You will provide essential 2nd and 3rd line support for IT infrastructure including server and storage management. The role involves working closely with the Service Desk and requires experience in managing core operating systems. Join us to make fashion accessible and fun while enjoying perks like a staff discount and flexible working options.
We are seeking a reliable and motivated IT Support Analyst to join our IT Service Desk team in Glasgow. The ideal candidate will have solid technical background in 1st and 2nd line IT support, for the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena click apply for full job details
Jan 15, 2026
Full time
We are seeking a reliable and motivated IT Support Analyst to join our IT Service Desk team in Glasgow. The ideal candidate will have solid technical background in 1st and 2nd line IT support, for the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena click apply for full job details
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support, hybrid currently. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Jan 15, 2026
Full time
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support, hybrid currently. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working in varied tech environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You ll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You ll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Most work is remote, but occasional travel is required to the office in Stratford upon Avon once per week and to client site for projects on an adhoc basis. Having your own car and driving is ideal. Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we re looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas If this looks like your next role, apply now as we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Jan 15, 2026
Full time
Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working in varied tech environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You ll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You ll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Most work is remote, but occasional travel is required to the office in Stratford upon Avon once per week and to client site for projects on an adhoc basis. Having your own car and driving is ideal. Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we re looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas If this looks like your next role, apply now as we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Overview Ref: (phone number removed) 2nd line Support / Level 2 Service Desk Analyst / On-site Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. Proven ticket handling experience in a busy service desk environment. Strong troubleshooting skills and the ability to work independently. Great communication and a positive, proactive attitude. Next Steps Apply by contacting Ciaran Ahern Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
Jan 09, 2026
Contractor
Overview Ref: (phone number removed) 2nd line Support / Level 2 Service Desk Analyst / On-site Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. Proven ticket handling experience in a busy service desk environment. Strong troubleshooting skills and the ability to work independently. Great communication and a positive, proactive attitude. Next Steps Apply by contacting Ciaran Ahern Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
IT Support Analyst, Salisbury/Hybrid, 30K- 35K (Must be eligible for Security Clearance - min 5 years UK residency) We're looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a ?first call fix? wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations, management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset's lifecycle. Experience/Skills You'll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed/hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Jan 09, 2026
Full time
IT Support Analyst, Salisbury/Hybrid, 30K- 35K (Must be eligible for Security Clearance - min 5 years UK residency) We're looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a ?first call fix? wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations, management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset's lifecycle. Experience/Skills You'll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed/hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
