Solutions Through Knowledge
Cambridge, Cambridgeshire
Desktop Support Engineer / 2nd Line Support Rate: £165 per day - Limited Company Location: Cambridge - Fully onsite Duration: 3 months initially Start date: ASAP Standard hours: Mon-Fri, 9am-5pm We are assisting a large IT service provider who seek a Desktop Support Engineer / 2nd Line Support Analyst for a Cambridge based end client. This is an excellent opportunity to join a dynamic environment with potential for long term extension following the initial 3 month contract. Key Responsibilities Provide onsite 2nd line desktop support to end users Troubleshoot and resolve hardware and software issues Support Microsoft Office Suite and standard business applications Assist with mobile device support (smartphones, tablets) Provide printer and peripheral support Deliver excellent customer service and timely issue resolution Escalate complex issues where necessary Required Skills & Experience Proven experience in desktop support / 2nd line IT support roles Strong knowledge of Microsoft Office Suite Experience supporting mobile devices and printers Solid troubleshooting and problem solving skills Strong communication and interpersonal abilities
Apr 17, 2026
Full time
Desktop Support Engineer / 2nd Line Support Rate: £165 per day - Limited Company Location: Cambridge - Fully onsite Duration: 3 months initially Start date: ASAP Standard hours: Mon-Fri, 9am-5pm We are assisting a large IT service provider who seek a Desktop Support Engineer / 2nd Line Support Analyst for a Cambridge based end client. This is an excellent opportunity to join a dynamic environment with potential for long term extension following the initial 3 month contract. Key Responsibilities Provide onsite 2nd line desktop support to end users Troubleshoot and resolve hardware and software issues Support Microsoft Office Suite and standard business applications Assist with mobile device support (smartphones, tablets) Provide printer and peripheral support Deliver excellent customer service and timely issue resolution Escalate complex issues where necessary Required Skills & Experience Proven experience in desktop support / 2nd line IT support roles Strong knowledge of Microsoft Office Suite Experience supporting mobile devices and printers Solid troubleshooting and problem solving skills Strong communication and interpersonal abilities
Italian Speaking Help Desk Analyst 6 Month Contract (Inside IR35) Hybrid, Livingston Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, servers, and netwo click apply for full job details
Apr 17, 2026
Contractor
Italian Speaking Help Desk Analyst 6 Month Contract (Inside IR35) Hybrid, Livingston Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, servers, and netwo click apply for full job details
Computer Futures / SThree Group
Wolverhampton, Staffordshire
Senior IT Support Analyst - Detailed Job Description Location: UK (occasional travel required) Clearance: Must be eligible for SC Clearance (UK nationals only) Employment Type: Permanent Environment: Highly regulated engineering / technical sector Role Overview The Senior IT Support Analyst will play a key role in delivering advanced technical support across a secure, highly regulated engineering environment. The role focuses on the security, resilience, and operational stability of IT systems, supported by strong expertise in infrastructure, Microsoft technologies, virtualisation, and cybersecurity best practice. You will be part of a dedicated IT function responsible for maintaining critical business systems, ensuring compliance with regulatory frameworks, and supporting ongoing improvement projects across the organisation's technical landscape. Key Responsibilities Technical Support & Operations Provide advanced support for hardware, software, networking, and security incidents. Investigate, diagnose, and resolve complex technical issues across server, desktop, and infrastructure environments. Deliver high-level support to internal users and ensure service continuity. Infrastructure & Systems Administration Administer and maintain Windows Server environments (). Manage Active Directory, Group Policy, and Entra ID. Support and administer Privileged Access Management (PAM) and Role-Based Access Control (RBAC). Maintain and optimise Microsoft 365 services, including Exchange Online, Teams, and Purview. Support VMware vSphere and VMware Horizon VDI platforms. Security, Governance & Compliance Ensure systems adhere to organisational security policies and regulatory standards. Support compliance with cybersecurity frameworks such as ISO 27001, Cyber Essentials Plus, and CAF 2.0. Deploy, monitor, and maintain endpoint security solutions. Contribute to audit readiness and documentation requirements. Backup, Recovery & Resilience Support backup and disaster recovery procedures to maintain system continuity. Assist in testing, validating, and maintaining DR plans and tooling. Networking Support Assist with troubleshooting network issues including TCP/IP, DNS, DHCP, and connectivity problems. Collaborate with network specialists to resolve escalated issues. Project Delivery & Continuous Improvement Participate in or lead IT projects aimed at system upgrades, security enhancements, and process improvements. Contribute to technology roadmaps, system enhancements, and infrastructure evolution. Maintain accurate technical documentation, asset inventories, and configuration records. Additional Duties Provide occasional out-of-hours support for maintenance windows or critical tasks. Travel to satellite UK office locations when required. Essential Skills & Experience Strong 2nd line experience with exposure to 3rd line responsibilities in enterprise environments. Advanced knowledge of Windows Server, Active Directory, Entra ID, and Microsoft 365. Experience supporting VMware vSphere and Horizon VDI. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP). Familiarity with backup solutions and business continuity processes. Awareness of IT security principles and governance frameworks. Excellent analytical and technical troubleshooting skills. Experience supporting Autodesk products. Full UK driving licence. Must be a UK national due to security clearance requirements. Desirable Skills Exposure to Azure or AWS cloud environments. Experience with endpoint management tools such as Intune. Knowledge of alternative hypervisors (Nutanix AHV, Hyper V). Experience with disaster recovery planning and testing. Familiarity with SAP S/4HANA. Personal Attributes Strong technical curiosity and willingness to learn. Methodical, structured, and security focused in approach. Able to translate complex technical issues to non technical users. Comfortable working independently and taking ownership of outcomes. Effective communicator with strong stakeholder management abilities. Self starter with high attention to detail and excellent documentation habits. Demonstrates integrity, professionalism, and a collaborative working style.
Apr 16, 2026
Full time
Senior IT Support Analyst - Detailed Job Description Location: UK (occasional travel required) Clearance: Must be eligible for SC Clearance (UK nationals only) Employment Type: Permanent Environment: Highly regulated engineering / technical sector Role Overview The Senior IT Support Analyst will play a key role in delivering advanced technical support across a secure, highly regulated engineering environment. The role focuses on the security, resilience, and operational stability of IT systems, supported by strong expertise in infrastructure, Microsoft technologies, virtualisation, and cybersecurity best practice. You will be part of a dedicated IT function responsible for maintaining critical business systems, ensuring compliance with regulatory frameworks, and supporting ongoing improvement projects across the organisation's technical landscape. Key Responsibilities Technical Support & Operations Provide advanced support for hardware, software, networking, and security incidents. Investigate, diagnose, and resolve complex technical issues across server, desktop, and infrastructure environments. Deliver high-level support to internal users and ensure service continuity. Infrastructure & Systems Administration Administer and maintain Windows Server environments (). Manage Active Directory, Group Policy, and Entra ID. Support and administer Privileged Access Management (PAM) and Role-Based Access Control (RBAC). Maintain and optimise Microsoft 365 services, including Exchange Online, Teams, and Purview. Support VMware vSphere and VMware Horizon VDI platforms. Security, Governance & Compliance Ensure systems adhere to organisational security policies and regulatory standards. Support compliance with cybersecurity frameworks such as ISO 27001, Cyber Essentials Plus, and CAF 2.0. Deploy, monitor, and maintain endpoint security solutions. Contribute to audit readiness and documentation requirements. Backup, Recovery & Resilience Support backup and disaster recovery procedures to maintain system continuity. Assist in testing, validating, and maintaining DR plans and tooling. Networking Support Assist with troubleshooting network issues including TCP/IP, DNS, DHCP, and connectivity problems. Collaborate with network specialists to resolve escalated issues. Project Delivery & Continuous Improvement Participate in or lead IT projects aimed at system upgrades, security enhancements, and process improvements. Contribute to technology roadmaps, system enhancements, and infrastructure evolution. Maintain accurate technical documentation, asset inventories, and configuration records. Additional Duties Provide occasional out-of-hours support for maintenance windows or critical tasks. Travel to satellite UK office locations when required. Essential Skills & Experience Strong 2nd line experience with exposure to 3rd line responsibilities in enterprise environments. Advanced knowledge of Windows Server, Active Directory, Entra ID, and Microsoft 365. Experience supporting VMware vSphere and Horizon VDI. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP). Familiarity with backup solutions and business continuity processes. Awareness of IT security principles and governance frameworks. Excellent analytical and technical troubleshooting skills. Experience supporting Autodesk products. Full UK driving licence. Must be a UK national due to security clearance requirements. Desirable Skills Exposure to Azure or AWS cloud environments. Experience with endpoint management tools such as Intune. Knowledge of alternative hypervisors (Nutanix AHV, Hyper V). Experience with disaster recovery planning and testing. Familiarity with SAP S/4HANA. Personal Attributes Strong technical curiosity and willingness to learn. Methodical, structured, and security focused in approach. Able to translate complex technical issues to non technical users. Comfortable working independently and taking ownership of outcomes. Effective communicator with strong stakeholder management abilities. Self starter with high attention to detail and excellent documentation habits. Demonstrates integrity, professionalism, and a collaborative working style.
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 07, 2026
Full time
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Full time
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support Analyst - Financial Services. Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company's IT infrastructure. Key Responsibilities Provide 2nd line remote and on-site support to employees across the organisation. Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently. Support IT infrastructure projects, system upgrades, and technology deployments. Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments. Collaborate with senior engineers and external vendors where required. Maintain accurate documentation and communicate clearly with internal stakeholders. Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience 1-2+ years' experience in IT support, ideally within a corporate or financial environment. Strong experience with Microsoft 365, Intune, and Azure AD. Solid understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals - VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel to company sites if required. Desirable Experience with ITSM, RMM, or PSA tools. Understanding of Cyber Essentials, ISO 27001, and IT security best practices. Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent. The Ideal Candidate Technically strong and pragmatic, with a problem-solving mindset. Calm, methodical, and dependable under pressure. Confident communicating directly with employees at all levels. Proactive, organised, and able to manage workload independently. A team player with a positive attitude and genuine interest in technology. The Package Competitive salary and benefits package. Opportunities for ongoing training and professional development. Clear career progression within a supportive IT team. Apply Now If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you. IT Support Analyst - Financial Services.
Apr 01, 2026
Full time
IT Support Analyst - Financial Services. Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company's IT infrastructure. Key Responsibilities Provide 2nd line remote and on-site support to employees across the organisation. Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently. Support IT infrastructure projects, system upgrades, and technology deployments. Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments. Collaborate with senior engineers and external vendors where required. Maintain accurate documentation and communicate clearly with internal stakeholders. Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience 1-2+ years' experience in IT support, ideally within a corporate or financial environment. Strong experience with Microsoft 365, Intune, and Azure AD. Solid understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals - VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel to company sites if required. Desirable Experience with ITSM, RMM, or PSA tools. Understanding of Cyber Essentials, ISO 27001, and IT security best practices. Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent. The Ideal Candidate Technically strong and pragmatic, with a problem-solving mindset. Calm, methodical, and dependable under pressure. Confident communicating directly with employees at all levels. Proactive, organised, and able to manage workload independently. A team player with a positive attitude and genuine interest in technology. The Package Competitive salary and benefits package. Opportunities for ongoing training and professional development. Clear career progression within a supportive IT team. Apply Now If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you. IT Support Analyst - Financial Services.
We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on site assistance to click apply for full job details
Mar 31, 2026
Full time
We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on site assistance to click apply for full job details
