2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line IT Service Desk Analyst Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 12, 2025
Full time
2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line IT Service Desk Analyst Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Big Red Recruitment Midlands Limited
City, Birmingham
Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the forefront of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle, ensuring compliance, governance, and effective use of tools like Microsoft Intune and Defender. Overseeing vendor and contractor performance, supporting procurement discussions, and ensuring value for the business. Monitoring key service metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused IT team in a multi-site environment. Strong understanding of service management tools, asset management, and vendor governance. Knowledge of ITIL processes Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment. A track record of delivering service improvements, using automation and innovation to enhance user experience. Confident communicator who can influence at all levels and represent IT effectively across the organisation. This is an office based role in Birmingham, please do apply unless you are willing to work in the office on a full-time basis. Permanent opportunity Birmingham based office Salary £50,000 - £55,500 Benefits: up to 8% pension match, 25 days holiday + Bank Holidays, holiday allowance increasing with service up to 30x days max., annual professional body membership paid for, life cover, access to online retail discounts portal. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Sep 12, 2025
Full time
Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the forefront of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle, ensuring compliance, governance, and effective use of tools like Microsoft Intune and Defender. Overseeing vendor and contractor performance, supporting procurement discussions, and ensuring value for the business. Monitoring key service metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused IT team in a multi-site environment. Strong understanding of service management tools, asset management, and vendor governance. Knowledge of ITIL processes Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment. A track record of delivering service improvements, using automation and innovation to enhance user experience. Confident communicator who can influence at all levels and represent IT effectively across the organisation. This is an office based role in Birmingham, please do apply unless you are willing to work in the office on a full-time basis. Permanent opportunity Birmingham based office Salary £50,000 - £55,500 Benefits: up to 8% pension match, 25 days holiday + Bank Holidays, holiday allowance increasing with service up to 30x days max., annual professional body membership paid for, life cover, access to online retail discounts portal. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Assistant Vice President, Trade Floor Support Analyst page is loaded Assistant Vice President, Trade Floor Support Analyst Apply locations London time type Full time posted on Posted 10 Days Ago job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture, and retain the most talented individuals in the market. The size and range of MUFG's global business create opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group's operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings. Please visit our website for more information - Main Purpose of the Role: This position is for a Trade Floor support Analyst to support the joint (Securities & Bank) Trade Floor and associated systems. This must be an established person who would support the Trade Floor Support manager to drive the team towards increased productivity and user satisfaction. Key Responsibilities: In this role, you will be responsible for Trade Floor Support across MUFG's banking arm and securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both the bank and the securities business, subject to the same remit and level of authority, and irrespective of the entity which employs you. 1. Responds to requests for support by both users and project teams by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate. 2. Assists users in making more effective use of desktop systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable. 3. Investigates, diagnoses and resolves low impact problems within service level agreement tolerances, referring to users, other staff, and suppliers, as necessary. 4. Following agreed procedures, provides advice to users on systems, products and services which are available to them, mainly supporting the trading floor. 5. Responds to simple calls and enquiries from users, specialists and others and takes appropriate action within defined limits of responsibility or area of specialism to deal with processing priorities as this role includes 1st, 2nd and 3rd line support for Treasury/front office systems. Accepts escalations and initiates first-level support action, personally resolving the majority of referred problems. 6. For all products, services and systems within the area of responsibility, demonstrates, installs and commissions desktop systems and their routine upgrades. Provides information on updates, known errors, changes in availability, new facilities etc. 7. Carries out all routine tasks associated with operating and controlling the installed hardware and software within the trading floor. This may include multiple hardware or software platforms. Uses standard procedures and tools to carry out daily tasks. 8. Provides an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis. 9. Reporting to the Trade Floor Support manager Skills and Experience: Behavioural Competencies: - Absorbs and applies technical and business-related information in particular relating to the trade flow. - Appreciates the wider field of information systems, and how own role relates to other roles and to the business of the employer or client. - Understands and uses appropriate methods, tools and applications. - Works to required standards. Demonstrates an analytical and systematic approach to problem solving. - Demonstrates effective communication skills. - Excellent team player: - Contributes fully to the work of teams. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation and procedures. Work Experience: - Experience working within a systems office within a financial organization in a Trading Floor environment. - Market Data, Trading Systems, Desktop, Server, IPC Dealerboard Education / Qualifications: - Degree Educated (preferably Computer Science or similar) or similar experience. Functional / Technical Competencies Proven strong knowledge of LSEG products(Reuters/Refinitiv) and Bloomberg Desktop applications, trading systems knowledge and understanding of trade flow, Equities and FX products knowledge a must. Other market data-trading products as well as experience with Windows server. IPC Dealerboard, Citrix, firewall,Wyse, STP. Trader workstation hardware Amulet Blade LINUX-UNIX and VDI knowledge. Personal Requirements: Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Similar Jobs (5) Assistant Vice President, Network Manager locations London time type Full time posted on Posted 30+ Days Ago Assistant Vice President, EIA Data Analytics locations London time type Full time posted on Posted 30+ Days Ago Assistant Vice President, DX & Transformation, EMEA Operations locations London time type Full time posted on Posted 30+ Days Ago At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Sep 11, 2025
Full time
Assistant Vice President, Trade Floor Support Analyst page is loaded Assistant Vice President, Trade Floor Support Analyst Apply locations London time type Full time posted on Posted 10 Days Ago job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture, and retain the most talented individuals in the market. The size and range of MUFG's global business create opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group's operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings. Please visit our website for more information - Main Purpose of the Role: This position is for a Trade Floor support Analyst to support the joint (Securities & Bank) Trade Floor and associated systems. This must be an established person who would support the Trade Floor Support manager to drive the team towards increased productivity and user satisfaction. Key Responsibilities: In this role, you will be responsible for Trade Floor Support across MUFG's banking arm and securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both the bank and the securities business, subject to the same remit and level of authority, and irrespective of the entity which employs you. 1. Responds to requests for support by both users and project teams by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate. 2. Assists users in making more effective use of desktop systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable. 3. Investigates, diagnoses and resolves low impact problems within service level agreement tolerances, referring to users, other staff, and suppliers, as necessary. 4. Following agreed procedures, provides advice to users on systems, products and services which are available to them, mainly supporting the trading floor. 5. Responds to simple calls and enquiries from users, specialists and others and takes appropriate action within defined limits of responsibility or area of specialism to deal with processing priorities as this role includes 1st, 2nd and 3rd line support for Treasury/front office systems. Accepts escalations and initiates first-level support action, personally resolving the majority of referred problems. 6. For all products, services and systems within the area of responsibility, demonstrates, installs and commissions desktop systems and their routine upgrades. Provides information on updates, known errors, changes in availability, new facilities etc. 7. Carries out all routine tasks associated with operating and controlling the installed hardware and software within the trading floor. This may include multiple hardware or software platforms. Uses standard procedures and tools to carry out daily tasks. 8. Provides an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis. 9. Reporting to the Trade Floor Support manager Skills and Experience: Behavioural Competencies: - Absorbs and applies technical and business-related information in particular relating to the trade flow. - Appreciates the wider field of information systems, and how own role relates to other roles and to the business of the employer or client. - Understands and uses appropriate methods, tools and applications. - Works to required standards. Demonstrates an analytical and systematic approach to problem solving. - Demonstrates effective communication skills. - Excellent team player: - Contributes fully to the work of teams. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation and procedures. Work Experience: - Experience working within a systems office within a financial organization in a Trading Floor environment. - Market Data, Trading Systems, Desktop, Server, IPC Dealerboard Education / Qualifications: - Degree Educated (preferably Computer Science or similar) or similar experience. Functional / Technical Competencies Proven strong knowledge of LSEG products(Reuters/Refinitiv) and Bloomberg Desktop applications, trading systems knowledge and understanding of trade flow, Equities and FX products knowledge a must. Other market data-trading products as well as experience with Windows server. IPC Dealerboard, Citrix, firewall,Wyse, STP. Trader workstation hardware Amulet Blade LINUX-UNIX and VDI knowledge. Personal Requirements: Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Similar Jobs (5) Assistant Vice President, Network Manager locations London time type Full time posted on Posted 30+ Days Ago Assistant Vice President, EIA Data Analytics locations London time type Full time posted on Posted 30+ Days Ago Assistant Vice President, DX & Transformation, EMEA Operations locations London time type Full time posted on Posted 30+ Days Ago At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
1st / 2nd Line - Windows and Mac The 1st / 2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations. This role will provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups. The Technical Support Analyst is also responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, MFD's and all mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD / Azure AD / Entra IT would be useful 50:50 1st Line : 2nd Line support tasks You Should be Passionate about customers and service, with a strong will to make a difference. Able to work in a dynamic environment, prioritising and multi-tasking effectively Able to demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues Able to display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and support Microsoft Office application including Teams/Zoom Basic working knowledge of networking & DNS Knowledge of Hardware (Laptops & Printers) Supporting Client VPN Access Ability to troubleshoot printing issues Benefits: 25 days of holiday to start and one extra day per year until you max out at 30 days 1 floating holiday on top of this 6 extra summer days off over summer 8 extra wellness days (these are not sick days) that we can use for almost anything. We usually shut down over Christmas for a week Bonus: Potential for a 7.5% performance based bonus (Company plus individual performance) Please get in touch if you have Mac and Windows experience (Commercial and at least in the last 2 roles) and are keen on this role, 3 days a week on-site in Hammersmith and 2 from home once you have proven your reliability and quality. Diversity, equity and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.
Sep 11, 2025
Full time
1st / 2nd Line - Windows and Mac The 1st / 2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations. This role will provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups. The Technical Support Analyst is also responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, MFD's and all mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD / Azure AD / Entra IT would be useful 50:50 1st Line : 2nd Line support tasks You Should be Passionate about customers and service, with a strong will to make a difference. Able to work in a dynamic environment, prioritising and multi-tasking effectively Able to demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues Able to display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and support Microsoft Office application including Teams/Zoom Basic working knowledge of networking & DNS Knowledge of Hardware (Laptops & Printers) Supporting Client VPN Access Ability to troubleshoot printing issues Benefits: 25 days of holiday to start and one extra day per year until you max out at 30 days 1 floating holiday on top of this 6 extra summer days off over summer 8 extra wellness days (these are not sick days) that we can use for almost anything. We usually shut down over Christmas for a week Bonus: Potential for a 7.5% performance based bonus (Company plus individual performance) Please get in touch if you have Mac and Windows experience (Commercial and at least in the last 2 roles) and are keen on this role, 3 days a week on-site in Hammersmith and 2 from home once you have proven your reliability and quality. Diversity, equity and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.
CBSbutler Holdings Limited trading as CBSbutler
Yeovil, Somerset
2nd Line Support Analyst + SC Cleared role + 6 month initial contract + 250 - 300 per day - Inside IR35 + This role is Onsite in Yeovil Key Skills: + Current SC Clearance + PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune
Sep 11, 2025
Contractor
2nd Line Support Analyst + SC Cleared role + 6 month initial contract + 250 - 300 per day - Inside IR35 + This role is Onsite in Yeovil Key Skills: + Current SC Clearance + PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune
Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH
Sep 10, 2025
Full time
Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH
Technical Support Analyst - Tier 2 Location: Taunton / Hybrid (with occasional UK travel) Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:00 Overview: We are recruiting on behalf of our client for a Tier 2 Technical Support Analyst with strong cloud and Microsoft 365 expertise. This role is ideal for someone with at least three years' experience in IT support who is confident handling escalated tickets, delivering projects, and acting as a technical point of contact for end-users. The position combines service desk responsibilities with site visits and cloud-focused project delivery, offering excellent scope for development. Key Responsibilities: Provide 2nd-line support remotely, over the phone, and on client sites. Manage and resolve escalated tickets across Microsoft 365, Azure, networks, and on-premises infrastructure. Administer Microsoft 365 environments, including Azure Active Directory, Exchange Online, SharePoint, Teams, OneDrive, Endpoint Manager, and related admin centres. Configure and secure Microsoft 365 tenants, applying security policies and best practice. Support Windows Server, desktop OS, and mobile device management via Intune. Carry out networking support including routers, firewalls, switches, TCP/IP, and DNS. Implement and support security protocols including DKIM, DMARC, and SPF. Contribute to cloud migration and upgrade projects, producing technical documentation and knowledge base articles. Act as an escalation point for Tier 1 analysts and provide mentoring when required. Skills & Experience Required: Minimum 3 years in a technical support or service desk role. Proven experience administering Microsoft 365 and Azure AD environments. Strong knowledge of Intune (device configuration, compliance, app deployment, and PowerShell scripting). Hands-on experience with cloud networking and security principles. Familiar with ticketing systems, SLAs, and ITIL processes. Excellent troubleshooting skills across desktop, server, and cloud environments. Ability to manage multiple clients and adapt quickly to different environments. Desirable: Microsoft certifications (e.g., MS-100, MS-101, AZ-900, MD-100/101). Experience in a managed service provider (MSP) environment. Windows Server (Apply online only administration. SharePoint site creation and permission management. Ideal Candidate: A strong communicator who enjoys problem-solving, thrives in a varied role, and is passionate about cloud technologies. You'll be flexible with travel when required, proactive in your learning, and confident in delivering high-quality IT support and project work.
Sep 10, 2025
Full time
Technical Support Analyst - Tier 2 Location: Taunton / Hybrid (with occasional UK travel) Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:00 Overview: We are recruiting on behalf of our client for a Tier 2 Technical Support Analyst with strong cloud and Microsoft 365 expertise. This role is ideal for someone with at least three years' experience in IT support who is confident handling escalated tickets, delivering projects, and acting as a technical point of contact for end-users. The position combines service desk responsibilities with site visits and cloud-focused project delivery, offering excellent scope for development. Key Responsibilities: Provide 2nd-line support remotely, over the phone, and on client sites. Manage and resolve escalated tickets across Microsoft 365, Azure, networks, and on-premises infrastructure. Administer Microsoft 365 environments, including Azure Active Directory, Exchange Online, SharePoint, Teams, OneDrive, Endpoint Manager, and related admin centres. Configure and secure Microsoft 365 tenants, applying security policies and best practice. Support Windows Server, desktop OS, and mobile device management via Intune. Carry out networking support including routers, firewalls, switches, TCP/IP, and DNS. Implement and support security protocols including DKIM, DMARC, and SPF. Contribute to cloud migration and upgrade projects, producing technical documentation and knowledge base articles. Act as an escalation point for Tier 1 analysts and provide mentoring when required. Skills & Experience Required: Minimum 3 years in a technical support or service desk role. Proven experience administering Microsoft 365 and Azure AD environments. Strong knowledge of Intune (device configuration, compliance, app deployment, and PowerShell scripting). Hands-on experience with cloud networking and security principles. Familiar with ticketing systems, SLAs, and ITIL processes. Excellent troubleshooting skills across desktop, server, and cloud environments. Ability to manage multiple clients and adapt quickly to different environments. Desirable: Microsoft certifications (e.g., MS-100, MS-101, AZ-900, MD-100/101). Experience in a managed service provider (MSP) environment. Windows Server (Apply online only administration. SharePoint site creation and permission management. Ideal Candidate: A strong communicator who enjoys problem-solving, thrives in a varied role, and is passionate about cloud technologies. You'll be flexible with travel when required, proactive in your learning, and confident in delivering high-quality IT support and project work.
In Technology Group
Newton Aycliffe, County Durham
Job Title: Senior Service Desk Analyst Location: Durham (Newton Aycliffe) Salary: 30,000 - 40,000 DOE Are you ready to hit the ground running in a hands-on IT role where no two days are the same? We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This is a fantastic opportunity for someone with broad IT experience-from 1st/2nd line support through to networking and telephony-who is keen to take ownership and help shape the internal IT landscape of a growing organisation. What You'll Be Doing: Provide 1st and 2nd line IT support to internal users across the business. Take the lead on incident resolution, problem management, and technical troubleshooting. Support and maintain network infrastructure, including switches, firewalls, and wireless systems. Work with telephony systems (experience with VoIP solutions is ideal). Assist in developing and implementing improvements to the IT infrastructure. Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts. Contribute to documentation, asset management, and process improvement. What We're Looking For Solid experience in a hands-on IT support role covering 1st/2nd line duties. A working knowledge of networking concepts (DNS, DHCP, VLANs, etc.). Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to cloud platforms (e.g., Azure). Prior involvement in infrastructure upgrades or digital transformation projects. Why Join Us? Be a key part of a team where your voice and input matter. Take ownership of your role with the freedom to make a tangible impact. Work in a collaborative environment with the chance to develop your skills and career. Ready to Apply? If you're looking for a role where you can hit the ground running, make a real difference, and grow with a supportive team - we'd love to hear from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 16, 2025
Full time
Job Title: Senior Service Desk Analyst Location: Durham (Newton Aycliffe) Salary: 30,000 - 40,000 DOE Are you ready to hit the ground running in a hands-on IT role where no two days are the same? We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This is a fantastic opportunity for someone with broad IT experience-from 1st/2nd line support through to networking and telephony-who is keen to take ownership and help shape the internal IT landscape of a growing organisation. What You'll Be Doing: Provide 1st and 2nd line IT support to internal users across the business. Take the lead on incident resolution, problem management, and technical troubleshooting. Support and maintain network infrastructure, including switches, firewalls, and wireless systems. Work with telephony systems (experience with VoIP solutions is ideal). Assist in developing and implementing improvements to the IT infrastructure. Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts. Contribute to documentation, asset management, and process improvement. What We're Looking For Solid experience in a hands-on IT support role covering 1st/2nd line duties. A working knowledge of networking concepts (DNS, DHCP, VLANs, etc.). Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to cloud platforms (e.g., Azure). Prior involvement in infrastructure upgrades or digital transformation projects. Why Join Us? Be a key part of a team where your voice and input matter. Take ownership of your role with the freedom to make a tangible impact. Work in a collaborative environment with the chance to develop your skills and career. Ready to Apply? If you're looking for a role where you can hit the ground running, make a real difference, and grow with a supportive team - we'd love to hear from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
To understand how the FCA collects and processes personal data please refer to the FCA privacy notice . domain and its sub-domains. It does not apply to content on or other domains. This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all. For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We've also ensured that the text is clear and easy to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us . The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021. This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Data Analyst (6 month Fixed-Term Contract) page is loaded Data Analyst (6 month Fixed-Term Contract) Apply locations London Leeds Edinburgh time type Full time posted on Posted Yesterday time left to apply End Date: July 24, 2025 (13 days left to apply) job requisition id JR Data Analyst (6 month Fixed-Term Contract) Division - Data, Technology & Innovation (DTI) Department - Digital Intelligence Solutions (DIS) Salary - National (Edinburgh and Leeds) ranging from £43,100 to £50,266.00 and London £47,300 to £55,166.00 pro rata (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . We're looking for a detail-oriented and collaborative Data Analyst to join our growing Digital Intelligence Solutions (DIS) team. At the heart of the FCA, DIS helps colleagues across the organisation understand and act on data and intelligence about the firms, individuals and markets we regulate. You'll play a key role in: Creating intuitive tools and dashboards that surface actionable insights Supporting colleagues with tailored data analysis on specific topics DIS sits within the Intelligence & Digital directorate, part of the wider Data, Technology & Innovation division. If you're passionate about making data meaningful and want to contribute to a supportive, purpose-driven team, we'd love to hear from you. What will you be doing? Data Consultancy: Engaging with business areas across the entire FCA to understand their data gaps, translating their requirements from "business problems" to "data analytics questions" Intelligence Gathering and Data Ingestion: Identifying data sources that answers those questions and using your Python and SQL skills to ensure the collected data is interoperable with our internal datasets and systems through entity resolution Surfacing Insights: Produce and present actionable intelligence outputs to senior stakeholders and departmental meetings through reporting or building compelling dashboards using Tableau that instigates action What will you get from the role? You will play a vital role in shaping end-to-end data analytics solutions that empower the FCA's data-led approach to regulation-contributing to a more effective and responsive organisation that delivers on its public mission You will engage in dynamic, creative and exploratory work that encourages you to apply your data expertise in ways that drive tangible, positive outcomes You will develop a broader understanding of the FCA's diverse and purpose-driven environment, while building strong, supportive relationships with data and business subject matter experts across the organisation Which skills are required? We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ). Minimum Prior experience working with SQL to query data and Python to conduct data analysis Prior experience using Tableau Desktop and Server in a business environment, with a demonstrated ability to create intuitive, impactful visualisations that support collaborative decision-making Essential Strong communication skills, with the ability to listen actively, understand user needs with empathy and present insights in a way that inspires and engages stakeholders across all levels and disciplines Experience in analysing complex datasets with a keen eye for detail, drawing out meaningful insights that support thoughtful, data-informed decisions Excellent organisational skills, with the confidence to manage multiple projects independently while building positive, productive relationships with diverse stakeholders A growth mindset, with a genuine willingness to learn and a collaborative spirit to support the development of both junior and senior colleagues within the team Our Values & Diversity We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. Did you know? 50% of our Executive Committee were the first in their family to attend university. Benefits of working at the FCA 25 days holiday per year plus bank holidays (Pro rata) Hybrid working (work from home up to 60% of your time) Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package . click apply for full job details
Jul 11, 2025
Full time
To understand how the FCA collects and processes personal data please refer to the FCA privacy notice . domain and its sub-domains. It does not apply to content on or other domains. This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all. For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We've also ensured that the text is clear and easy to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us . The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021. This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Data Analyst (6 month Fixed-Term Contract) page is loaded Data Analyst (6 month Fixed-Term Contract) Apply locations London Leeds Edinburgh time type Full time posted on Posted Yesterday time left to apply End Date: July 24, 2025 (13 days left to apply) job requisition id JR Data Analyst (6 month Fixed-Term Contract) Division - Data, Technology & Innovation (DTI) Department - Digital Intelligence Solutions (DIS) Salary - National (Edinburgh and Leeds) ranging from £43,100 to £50,266.00 and London £47,300 to £55,166.00 pro rata (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . We're looking for a detail-oriented and collaborative Data Analyst to join our growing Digital Intelligence Solutions (DIS) team. At the heart of the FCA, DIS helps colleagues across the organisation understand and act on data and intelligence about the firms, individuals and markets we regulate. You'll play a key role in: Creating intuitive tools and dashboards that surface actionable insights Supporting colleagues with tailored data analysis on specific topics DIS sits within the Intelligence & Digital directorate, part of the wider Data, Technology & Innovation division. If you're passionate about making data meaningful and want to contribute to a supportive, purpose-driven team, we'd love to hear from you. What will you be doing? Data Consultancy: Engaging with business areas across the entire FCA to understand their data gaps, translating their requirements from "business problems" to "data analytics questions" Intelligence Gathering and Data Ingestion: Identifying data sources that answers those questions and using your Python and SQL skills to ensure the collected data is interoperable with our internal datasets and systems through entity resolution Surfacing Insights: Produce and present actionable intelligence outputs to senior stakeholders and departmental meetings through reporting or building compelling dashboards using Tableau that instigates action What will you get from the role? You will play a vital role in shaping end-to-end data analytics solutions that empower the FCA's data-led approach to regulation-contributing to a more effective and responsive organisation that delivers on its public mission You will engage in dynamic, creative and exploratory work that encourages you to apply your data expertise in ways that drive tangible, positive outcomes You will develop a broader understanding of the FCA's diverse and purpose-driven environment, while building strong, supportive relationships with data and business subject matter experts across the organisation Which skills are required? We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ). Minimum Prior experience working with SQL to query data and Python to conduct data analysis Prior experience using Tableau Desktop and Server in a business environment, with a demonstrated ability to create intuitive, impactful visualisations that support collaborative decision-making Essential Strong communication skills, with the ability to listen actively, understand user needs with empathy and present insights in a way that inspires and engages stakeholders across all levels and disciplines Experience in analysing complex datasets with a keen eye for detail, drawing out meaningful insights that support thoughtful, data-informed decisions Excellent organisational skills, with the confidence to manage multiple projects independently while building positive, productive relationships with diverse stakeholders A growth mindset, with a genuine willingness to learn and a collaborative spirit to support the development of both junior and senior colleagues within the team Our Values & Diversity We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. Did you know? 50% of our Executive Committee were the first in their family to attend university. Benefits of working at the FCA 25 days holiday per year plus bank holidays (Pro rata) Hybrid working (work from home up to 60% of your time) Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package . click apply for full job details
To understand how the FCA collects and processes personal data please refer to the FCA privacy notice . domain and its sub-domains. It does not apply to content on or other domains. This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all. For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We've also ensured that the text is clear and easy to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us . The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021. This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Data Analyst (6 month Fixed-Term Contract) page is loaded Data Analyst (6 month Fixed-Term Contract) Apply locations London Leeds Edinburgh time type Full time posted on Posted Yesterday time left to apply End Date: July 24, 2025 (13 days left to apply) job requisition id JR Data Analyst (6 month Fixed-Term Contract) Division - Data, Technology & Innovation (DTI) Department - Digital Intelligence Solutions (DIS) Salary - National (Edinburgh and Leeds) ranging from £43,100 to £50,266.00 and London £47,300 to £55,166.00 pro rata (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . We're looking for a detail-oriented and collaborative Data Analyst to join our growing Digital Intelligence Solutions (DIS) team. At the heart of the FCA, DIS helps colleagues across the organisation understand and act on data and intelligence about the firms, individuals and markets we regulate. You'll play a key role in: Creating intuitive tools and dashboards that surface actionable insights Supporting colleagues with tailored data analysis on specific topics DIS sits within the Intelligence & Digital directorate, part of the wider Data, Technology & Innovation division. If you're passionate about making data meaningful and want to contribute to a supportive, purpose-driven team, we'd love to hear from you. What will you be doing? Data Consultancy: Engaging with business areas across the entire FCA to understand their data gaps, translating their requirements from "business problems" to "data analytics questions" Intelligence Gathering and Data Ingestion: Identifying data sources that answers those questions and using your Python and SQL skills to ensure the collected data is interoperable with our internal datasets and systems through entity resolution Surfacing Insights: Produce and present actionable intelligence outputs to senior stakeholders and departmental meetings through reporting or building compelling dashboards using Tableau that instigates action What will you get from the role? You will play a vital role in shaping end-to-end data analytics solutions that empower the FCA's data-led approach to regulation-contributing to a more effective and responsive organisation that delivers on its public mission You will engage in dynamic, creative and exploratory work that encourages you to apply your data expertise in ways that drive tangible, positive outcomes You will develop a broader understanding of the FCA's diverse and purpose-driven environment, while building strong, supportive relationships with data and business subject matter experts across the organisation Which skills are required? We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ). Minimum Prior experience working with SQL to query data and Python to conduct data analysis Prior experience using Tableau Desktop and Server in a business environment, with a demonstrated ability to create intuitive, impactful visualisations that support collaborative decision-making Essential Strong communication skills, with the ability to listen actively, understand user needs with empathy and present insights in a way that inspires and engages stakeholders across all levels and disciplines Experience in analysing complex datasets with a keen eye for detail, drawing out meaningful insights that support thoughtful, data-informed decisions Excellent organisational skills, with the confidence to manage multiple projects independently while building positive, productive relationships with diverse stakeholders A growth mindset, with a genuine willingness to learn and a collaborative spirit to support the development of both junior and senior colleagues within the team Our Values & Diversity We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. Did you know? 50% of our Executive Committee were the first in their family to attend university. Benefits of working at the FCA 25 days holiday per year plus bank holidays (Pro rata) Hybrid working (work from home up to 60% of your time) Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package . click apply for full job details
Jul 11, 2025
Full time
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Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021. This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Data Analyst (6 month Fixed-Term Contract) page is loaded Data Analyst (6 month Fixed-Term Contract) Apply locations London Leeds Edinburgh time type Full time posted on Posted Yesterday time left to apply End Date: July 24, 2025 (13 days left to apply) job requisition id JR Data Analyst (6 month Fixed-Term Contract) Division - Data, Technology & Innovation (DTI) Department - Digital Intelligence Solutions (DIS) Salary - National (Edinburgh and Leeds) ranging from £43,100 to £50,266.00 and London £47,300 to £55,166.00 pro rata (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . We're looking for a detail-oriented and collaborative Data Analyst to join our growing Digital Intelligence Solutions (DIS) team. At the heart of the FCA, DIS helps colleagues across the organisation understand and act on data and intelligence about the firms, individuals and markets we regulate. You'll play a key role in: Creating intuitive tools and dashboards that surface actionable insights Supporting colleagues with tailored data analysis on specific topics DIS sits within the Intelligence & Digital directorate, part of the wider Data, Technology & Innovation division. If you're passionate about making data meaningful and want to contribute to a supportive, purpose-driven team, we'd love to hear from you. What will you be doing? Data Consultancy: Engaging with business areas across the entire FCA to understand their data gaps, translating their requirements from "business problems" to "data analytics questions" Intelligence Gathering and Data Ingestion: Identifying data sources that answers those questions and using your Python and SQL skills to ensure the collected data is interoperable with our internal datasets and systems through entity resolution Surfacing Insights: Produce and present actionable intelligence outputs to senior stakeholders and departmental meetings through reporting or building compelling dashboards using Tableau that instigates action What will you get from the role? You will play a vital role in shaping end-to-end data analytics solutions that empower the FCA's data-led approach to regulation-contributing to a more effective and responsive organisation that delivers on its public mission You will engage in dynamic, creative and exploratory work that encourages you to apply your data expertise in ways that drive tangible, positive outcomes You will develop a broader understanding of the FCA's diverse and purpose-driven environment, while building strong, supportive relationships with data and business subject matter experts across the organisation Which skills are required? We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ). Minimum Prior experience working with SQL to query data and Python to conduct data analysis Prior experience using Tableau Desktop and Server in a business environment, with a demonstrated ability to create intuitive, impactful visualisations that support collaborative decision-making Essential Strong communication skills, with the ability to listen actively, understand user needs with empathy and present insights in a way that inspires and engages stakeholders across all levels and disciplines Experience in analysing complex datasets with a keen eye for detail, drawing out meaningful insights that support thoughtful, data-informed decisions Excellent organisational skills, with the confidence to manage multiple projects independently while building positive, productive relationships with diverse stakeholders A growth mindset, with a genuine willingness to learn and a collaborative spirit to support the development of both junior and senior colleagues within the team Our Values & Diversity We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. Did you know? 50% of our Executive Committee were the first in their family to attend university. Benefits of working at the FCA 25 days holiday per year plus bank holidays (Pro rata) Hybrid working (work from home up to 60% of your time) Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package . click apply for full job details
1st Line Technical / Customer Service Support Agent Manchester, Greater Manchester - £23,500 per annum Plus Pension, Healthcare Scheme, 33 Days' Holiday (including Public Holidays) & Your Birthday Off - 35 hour working week - Office Based (Near Oxford Road/Manchester Met. Uni) Working hours: 9:00 - 17:00, Monday - Friday with a 1-hour lunch break. Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base. They are now looking for a 1st Line Technical / Customer Service Support Agent to join them and provide technical and customer service support to their clients. As a 1st Line Technical / Customer Service Support Agent you will: - Perform demonstrations and training to customers - Provide inbound support queries to the service desk - Diagnose basic technical issues over the phone, via email or live chat and remotely - Gather information from the client, investigating any complex technical issues and escalate second line support where necessary - Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs - Take ownership of any complex technical queries and keep regular contact with clients, ensuring any updates and resolutions are communicated to the client - Work with the team to test software, and create help and support articles Interested? To be considered as a 1st Line Technical / Customer Service Support Agent, you'll need: - Some experience in a customer support role is preferred - Good telephone manner - Previous experience of Microsoft Windows 10 and 11, as well as MS Office applications and Office 365 - A detailed and organised approach - The ability to work to multiple deadlines - Excellent communication skills - A background in providing basic technical support, including troubleshooting and installing software or hardware, would be preferred, although not essential Other organisations may call this role Sales Support Advisor, Technical Support Advisor, Customer Support Advisor, 1st Line Support Technician, 2nd Line Support Analyst, Helpdesk Advisor, Service Desk Advisor, IT Helpdesk Technician, or IT Service Desk Technician. What are the benefits? - Excellent training and support - The flexibility to progress or move into other roles in the business - Support to help you grow and develop - The chance to work with an impressive customer base, including household names - Free on-site parking and great transport links Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applications for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. To apply for the role of 1st Line Technical / Customer Service Support Agent, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Mar 31, 2025
Full time
1st Line Technical / Customer Service Support Agent Manchester, Greater Manchester - £23,500 per annum Plus Pension, Healthcare Scheme, 33 Days' Holiday (including Public Holidays) & Your Birthday Off - 35 hour working week - Office Based (Near Oxford Road/Manchester Met. Uni) Working hours: 9:00 - 17:00, Monday - Friday with a 1-hour lunch break. Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base. They are now looking for a 1st Line Technical / Customer Service Support Agent to join them and provide technical and customer service support to their clients. As a 1st Line Technical / Customer Service Support Agent you will: - Perform demonstrations and training to customers - Provide inbound support queries to the service desk - Diagnose basic technical issues over the phone, via email or live chat and remotely - Gather information from the client, investigating any complex technical issues and escalate second line support where necessary - Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs - Take ownership of any complex technical queries and keep regular contact with clients, ensuring any updates and resolutions are communicated to the client - Work with the team to test software, and create help and support articles Interested? To be considered as a 1st Line Technical / Customer Service Support Agent, you'll need: - Some experience in a customer support role is preferred - Good telephone manner - Previous experience of Microsoft Windows 10 and 11, as well as MS Office applications and Office 365 - A detailed and organised approach - The ability to work to multiple deadlines - Excellent communication skills - A background in providing basic technical support, including troubleshooting and installing software or hardware, would be preferred, although not essential Other organisations may call this role Sales Support Advisor, Technical Support Advisor, Customer Support Advisor, 1st Line Support Technician, 2nd Line Support Analyst, Helpdesk Advisor, Service Desk Advisor, IT Helpdesk Technician, or IT Service Desk Technician. What are the benefits? - Excellent training and support - The flexibility to progress or move into other roles in the business - Support to help you grow and develop - The chance to work with an impressive customer base, including household names - Free on-site parking and great transport links Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applications for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. To apply for the role of 1st Line Technical / Customer Service Support Agent, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
2nd Line IT Support Analyst c. 32,000 Hybrid, Leeds Permanent Role Overview: Call all IT Support Technicians! Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? I'm working with a Leeds based organisation who are looking for an experienced IT Support Analyst to provide 2nd line support to users, dealing with desktop, software, and printer issues. Main Responsibilities: Providing operational support to users via the IT Helpdesk Assisting users via email, phone, or in person, reacting to support queries Support the configuration and deployment of network infrastructure (wireless access points, routers / switches, patching) Provide advice across several devices and OS (Windows 10, IOS, Mac OSX) Identify new opportunities to improve the service delivery of the Helpdesk, ensuring its efficiency going forward Required Experience / Qualifications: Relevant degree or industry specific qualification (CNNA, MCSA, CCNP) 2+ years' experience in a similar service-desk / helpdesk type role, with hands-on experience supporting users in a face-to-face environment Experience supporting Windows Server and Desktop / OSX operating systems Experience managing active directory services Proven experience with one or more of the following - Linux / SQL / SharePoint / Cisco Desirable Experience: Knowledge of Python Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 18, 2025
Full time
2nd Line IT Support Analyst c. 32,000 Hybrid, Leeds Permanent Role Overview: Call all IT Support Technicians! Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? I'm working with a Leeds based organisation who are looking for an experienced IT Support Analyst to provide 2nd line support to users, dealing with desktop, software, and printer issues. Main Responsibilities: Providing operational support to users via the IT Helpdesk Assisting users via email, phone, or in person, reacting to support queries Support the configuration and deployment of network infrastructure (wireless access points, routers / switches, patching) Provide advice across several devices and OS (Windows 10, IOS, Mac OSX) Identify new opportunities to improve the service delivery of the Helpdesk, ensuring its efficiency going forward Required Experience / Qualifications: Relevant degree or industry specific qualification (CNNA, MCSA, CCNP) 2+ years' experience in a similar service-desk / helpdesk type role, with hands-on experience supporting users in a face-to-face environment Experience supporting Windows Server and Desktop / OSX operating systems Experience managing active directory services Proven experience with one or more of the following - Linux / SQL / SharePoint / Cisco Desirable Experience: Knowledge of Python Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Analyst c. 32,000 Leeds, 4x a week on site Permanent Role Overview: I'm working with a Leeds based organisation who are looking for an experienced Service Desk Analyst who will be providing 2nd line support to users, dealing with desktop, software, and printer issues. Main Responsibilities: Providing operational support to users via the IT Helpdesk Assisting users via email, phone, or in person, reacting to support queries Support the configuration and deployment of network infrastructure (wireless access points, routers / switches, patching) Provide advice across several devices and OS (Windows 10, IOS, Mac OSX) Identify new opportunities to improve the service delivery of the Helpdesk, ensuring its efficiency going forward Required Experience / Qualifications: Relevant degree or industry specific qualification (CNNA, MCSA, CCNP) 2+ years' experience in a similar service-desk / helpdesk type role, with hands-on experience supporting users in a face-to-face environment Experience supporting Windows Server and Desktop / OSX operating systems Experience managing active directory services Proven experience with one or more of the following - Linux / SQL / SharePoint / Cisco Desirable Experience: Knowledge of Python Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 18, 2025
Full time
Service Desk Analyst c. 32,000 Leeds, 4x a week on site Permanent Role Overview: I'm working with a Leeds based organisation who are looking for an experienced Service Desk Analyst who will be providing 2nd line support to users, dealing with desktop, software, and printer issues. Main Responsibilities: Providing operational support to users via the IT Helpdesk Assisting users via email, phone, or in person, reacting to support queries Support the configuration and deployment of network infrastructure (wireless access points, routers / switches, patching) Provide advice across several devices and OS (Windows 10, IOS, Mac OSX) Identify new opportunities to improve the service delivery of the Helpdesk, ensuring its efficiency going forward Required Experience / Qualifications: Relevant degree or industry specific qualification (CNNA, MCSA, CCNP) 2+ years' experience in a similar service-desk / helpdesk type role, with hands-on experience supporting users in a face-to-face environment Experience supporting Windows Server and Desktop / OSX operating systems Experience managing active directory services Proven experience with one or more of the following - Linux / SQL / SharePoint / Cisco Desirable Experience: Knowledge of Python Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Desktop Support Analyst, SC Cleared, Windows 10, O365, ITIL, ServiceNow - Bristol/BS32 onsite The Desktop Support Analyst is required to join an existing support team and provide 2nd line Deskside support to over 1000 staff; resolving incidents and service requests within the London office of this International organisation.This role requires a strong understanding of technology and excellent customer service skills to ensure service excellence Experience Required: 3+ years in a 2nd Line desktop support role, supporting in a Windows 10 and O365 environment. Microsoft certificates are preferred. Must have supported 1000+ users. Live Security Clearance Must hold a clean driving license. Car can be provided as and when required. Note that this is a fully onsite working role, 5 days Monday to Friday. Key Responsibilities: Prioritise and manage all 2nd Line incidents and requests, ensuring adherence to service level agreements (SLAs) and best practices. Troubleshoot desktop computing issues logged via ServiceNow. Deploy IT hardware, track assets, and follow established workflows during deployment. Provide continuous updates to customers regarding the status of their incidents and requests. Analyse and resolve technical issues related to technology and telephony systems, escalating when necessary. Maintain equipment rooms to comply with IT Services and safety standards, and support the setup of new offices and projects in the region. Provide reports on unresolved tickets and issues, working closely with the Team Lead to ensure issues are resolved within SLAs. Offer team support, act as an escalation point for complex issues, and provide cover for the Team Lead when needed. Desktop Support Analyst, SC Cleared, Windows 10, O365, ITIL, ServiceNow - Bristol/BS32 onsite
Mar 13, 2025
Contractor
Desktop Support Analyst, SC Cleared, Windows 10, O365, ITIL, ServiceNow - Bristol/BS32 onsite The Desktop Support Analyst is required to join an existing support team and provide 2nd line Deskside support to over 1000 staff; resolving incidents and service requests within the London office of this International organisation.This role requires a strong understanding of technology and excellent customer service skills to ensure service excellence Experience Required: 3+ years in a 2nd Line desktop support role, supporting in a Windows 10 and O365 environment. Microsoft certificates are preferred. Must have supported 1000+ users. Live Security Clearance Must hold a clean driving license. Car can be provided as and when required. Note that this is a fully onsite working role, 5 days Monday to Friday. Key Responsibilities: Prioritise and manage all 2nd Line incidents and requests, ensuring adherence to service level agreements (SLAs) and best practices. Troubleshoot desktop computing issues logged via ServiceNow. Deploy IT hardware, track assets, and follow established workflows during deployment. Provide continuous updates to customers regarding the status of their incidents and requests. Analyse and resolve technical issues related to technology and telephony systems, escalating when necessary. Maintain equipment rooms to comply with IT Services and safety standards, and support the setup of new offices and projects in the region. Provide reports on unresolved tickets and issues, working closely with the Team Lead to ensure issues are resolved within SLAs. Offer team support, act as an escalation point for complex issues, and provide cover for the Team Lead when needed. Desktop Support Analyst, SC Cleared, Windows 10, O365, ITIL, ServiceNow - Bristol/BS32 onsite
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Northampton, Northamptonshire
Technical Support Analyst 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit a passionate individual who is looking to gain experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities: • Providing 2nd line support remotely and occasionally on-site when required • Managing open tickets within SLA, and maintaining ownership • Working closely with team members, customers, and suppliers to resolve issues and manage expectations • Creating/updating/reviewing knowledge base articles • Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. • On-call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 2 years 1st/2nd level technical helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK driving licence • Experience interacting with clients at all levels (from Senior Management down) • Ability to prioritise tasks on a busy and fast paced service desk • Ability to work in a team and with minimal supervision Benefits • £28,000 - £35,000 plus £2,500 (On-Call Allowance) Company pension • Gym membership at Office location • Free on-site parking • Employee Assistance and Wellbeing Program • 25 days holiday a year • High powered laptop • A proactive approach to ongoing training to help you develop life-long skills • Training
Mar 08, 2025
Full time
Technical Support Analyst 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit a passionate individual who is looking to gain experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities: • Providing 2nd line support remotely and occasionally on-site when required • Managing open tickets within SLA, and maintaining ownership • Working closely with team members, customers, and suppliers to resolve issues and manage expectations • Creating/updating/reviewing knowledge base articles • Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. • On-call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 2 years 1st/2nd level technical helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK driving licence • Experience interacting with clients at all levels (from Senior Management down) • Ability to prioritise tasks on a busy and fast paced service desk • Ability to work in a team and with minimal supervision Benefits • £28,000 - £35,000 plus £2,500 (On-Call Allowance) Company pension • Gym membership at Office location • Free on-site parking • Employee Assistance and Wellbeing Program • 25 days holiday a year • High powered laptop • A proactive approach to ongoing training to help you develop life-long skills • Training
IT Service Desk Analyst We have an opportunity for an experienced IT Service Desk Analyst to join a busy and growing company where you get the chance to work on IT projects as well as day-to-day support tasks. This IT Service Desk Analyst role offers a competitive salary with benefits including 5% Bonus, up 30 days holiday, up to 15% pension, a Car scheme, Life Assurance, and much more. With their office in Portsmouth, this is a hybrid role with the possibility to work 2 days a week from home. You will be working on a Service Desk supporting PCs, laptops, mobile devices, network, and telecoms infrastructure, escalating to 3rd line if required. The successful IT Service Desk Analyst will have experience of: 1st / 2nd line support Windows 10 Operating system Support mobile devices Active Directory Office 365 Dynamics 365 If you are an experienced IT Support Analyst / IT Service Desk Analyst and would like to apply for this position, please email your CV to (url removed) or hit apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Mar 08, 2025
Full time
IT Service Desk Analyst We have an opportunity for an experienced IT Service Desk Analyst to join a busy and growing company where you get the chance to work on IT projects as well as day-to-day support tasks. This IT Service Desk Analyst role offers a competitive salary with benefits including 5% Bonus, up 30 days holiday, up to 15% pension, a Car scheme, Life Assurance, and much more. With their office in Portsmouth, this is a hybrid role with the possibility to work 2 days a week from home. You will be working on a Service Desk supporting PCs, laptops, mobile devices, network, and telecoms infrastructure, escalating to 3rd line if required. The successful IT Service Desk Analyst will have experience of: 1st / 2nd line support Windows 10 Operating system Support mobile devices Active Directory Office 365 Dynamics 365 If you are an experienced IT Support Analyst / IT Service Desk Analyst and would like to apply for this position, please email your CV to (url removed) or hit apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then we would like to hear from you. Apply today with an up-to-date CV.
Mar 08, 2025
Full time
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then we would like to hear from you. Apply today with an up-to-date CV.
3rd Line IT Support Analyst Location: Frome, Somerset Salary: up to 45,000 Are you an experienced IT specialist seeking your next opportunity? About the company Our client is a leading IT Managed Service Provider, dedicated to delivering innovative and secure solutions. Operating across multiple regions, we continue to expand our expertise and support for businesses across various industries. Position Overview The 3rd Line IT Support Analyst is a key member of the Service Desk team, responsible for resolving escalated technical issues, improving client infrastructure, and ensuring optimal system performance. This role involves troubleshooting complex IT challenges, assisting with upgrades, installations, and providing expert technical support across various platforms. Responsibilities Deliver exceptional customer support by resolving technical issues effectively and efficiently. Work collaboratively with 1st and 2nd line teams to diagnose, troubleshoot, and escalate issues where required. Maintain detailed and accurate documentation of support requests, time logs, and client updates. Perform system installations, configurations, and upgrades for clients. Manage and maintain IT infrastructure, ensuring security and compliance standards are met. Assist with project planning, security enhancements, and system maintenance. Provide on-site support for troubleshooting, infrastructure installations, and other IT-related projects. Candidate Requirements Essential Skills and personal qualities Minimum of 3 years' experience in IT support, ideally in an MSP environment. Expertise in Windows Server administration, including Active Directory, DHCP, DNS, File Services, Group Policy, IIS, SQL, and RDS (2012/2016/2019/2022). Microsoft 365 and Azure administration, including Intune, Endpoint management, and PowerShell scripting. Strong networking knowledge, covering VLAN, VPN, VOIP, ADSL, and switch management. Experience with firewall and UTM management. Proficiency in Mac and Linux troubleshooting. Hands-on experience with virtualisation platforms, backup solutions, and disaster recovery. Awareness of cybersecurity threats and remediation strategies. Experience working within ITIL or SDI frameworks (desirable). Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Mar 08, 2025
Full time
3rd Line IT Support Analyst Location: Frome, Somerset Salary: up to 45,000 Are you an experienced IT specialist seeking your next opportunity? About the company Our client is a leading IT Managed Service Provider, dedicated to delivering innovative and secure solutions. Operating across multiple regions, we continue to expand our expertise and support for businesses across various industries. Position Overview The 3rd Line IT Support Analyst is a key member of the Service Desk team, responsible for resolving escalated technical issues, improving client infrastructure, and ensuring optimal system performance. This role involves troubleshooting complex IT challenges, assisting with upgrades, installations, and providing expert technical support across various platforms. Responsibilities Deliver exceptional customer support by resolving technical issues effectively and efficiently. Work collaboratively with 1st and 2nd line teams to diagnose, troubleshoot, and escalate issues where required. Maintain detailed and accurate documentation of support requests, time logs, and client updates. Perform system installations, configurations, and upgrades for clients. Manage and maintain IT infrastructure, ensuring security and compliance standards are met. Assist with project planning, security enhancements, and system maintenance. Provide on-site support for troubleshooting, infrastructure installations, and other IT-related projects. Candidate Requirements Essential Skills and personal qualities Minimum of 3 years' experience in IT support, ideally in an MSP environment. Expertise in Windows Server administration, including Active Directory, DHCP, DNS, File Services, Group Policy, IIS, SQL, and RDS (2012/2016/2019/2022). Microsoft 365 and Azure administration, including Intune, Endpoint management, and PowerShell scripting. Strong networking knowledge, covering VLAN, VPN, VOIP, ADSL, and switch management. Experience with firewall and UTM management. Proficiency in Mac and Linux troubleshooting. Hands-on experience with virtualisation platforms, backup solutions, and disaster recovery. Awareness of cybersecurity threats and remediation strategies. Experience working within ITIL or SDI frameworks (desirable). Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent Our client is a managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. They have a new position for an experienced, enthusiastic and motivated Helpdesk Technician who is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience in network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return they offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry-recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then our client would like to hear from you. Apply today with an up-to-date CV.
Mar 06, 2025
Full time
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent Our client is a managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. They have a new position for an experienced, enthusiastic and motivated Helpdesk Technician who is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience in network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return they offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry-recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then our client would like to hear from you. Apply today with an up-to-date CV.
IT Service Desk / Support Analyst Eurocentral Do you have experience of 1st/2nd Line IT Support? Are you passionate about providing great customer service? If "YES" then we want to hear from you! The position involves: Being part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK. Triaging, supporting and troubleshooting a variety of IT services and systems including typical IT windows-based software as well as line-of-business applications across Warehouse Management, Transport Management and Back Office. Supporting and deploying a range of IT hardware assets including PCs, Laptops, Mobile Devices, Warehouse Devices, Printers and all associated peripherals. Supporting business changes such as new site openings, closures and office moves. Effectively communicating with users of all levels of seniority and IT proficiency by telephone, email and through our ITSM tool. Ensuring that all tickets are logged, triaged, prioritised based on impact and dealt with in line with agreed SLAs. Applying a customer-focused approach; taking ownership of tickets, keeping users informed of progress, understanding the business impact, seeking feedback and always striving to improve. Taking part in skills sharing and having a willingness to learn new systems and processes to ensure you can always support the business to the best of your ability. Helping to identify trends and working with Technology leadership team to eliminate preventable calls to the Service Desk, dealing with root causes, as well as increasing customer satisfaction. Monitoring systems and networks using group monitoring tools and raising tickets, escalating issues appropriately. Collaborating with and supporting other Technology functions to ensure new systems, updates and project deployments are effectively transitioned into the Service Desk for future support. Participate in the Technology on-call rota, providing support to the business functions out of hours where required. Occasional travel to other Gregory Group locations across the UK as necessary for incident resolution, investigation or to support project deliveries. Essential Skills required: Minimum of 4 years' experience in a similar role Exemplary customer service manner, attitude, and approach. Demonstrable technical capability and confidence supporting multiple relevant services/systems including: MS Windows operating systems, MS Office applications, Active Directory Users/Groups, Entra ID and Intune, Office365, Mobile Device Management - as well as IT hardware assets. Ability to quickly interpret users, understand their issues, see the bigger picture and understand he business impact. Excellent time management and prioritising skills as well as an ability to work as part of a team. Due to the occasional travel required with this role, you will need to have a full UK driving licence. Why Gregory Distribution? Salary between 26,000 and 31,000pa depending on experience - including on-call allowance. Hours of work are 37.5 hours per week Monday-Friday with rotating early and late shifts covering a working day between 7:30am and 6:00pm Excellent holiday allowance and company benefits. Life assurance, pension and sickness scheme Leading industry qualifications Mobile phone discounts Referral Scheme. Strong culture of team work. So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy. Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications. The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage. Interested applicants for the Transport Operator position should click the apply button below. For any queries in relation to the vacancy please contact our Recruitment Team on . Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can. External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted. Note to recruitment agencies: We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand. We'll be in touch if we need you. Subject to terms and conditions
Feb 20, 2025
Full time
IT Service Desk / Support Analyst Eurocentral Do you have experience of 1st/2nd Line IT Support? Are you passionate about providing great customer service? If "YES" then we want to hear from you! The position involves: Being part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK. Triaging, supporting and troubleshooting a variety of IT services and systems including typical IT windows-based software as well as line-of-business applications across Warehouse Management, Transport Management and Back Office. Supporting and deploying a range of IT hardware assets including PCs, Laptops, Mobile Devices, Warehouse Devices, Printers and all associated peripherals. Supporting business changes such as new site openings, closures and office moves. Effectively communicating with users of all levels of seniority and IT proficiency by telephone, email and through our ITSM tool. Ensuring that all tickets are logged, triaged, prioritised based on impact and dealt with in line with agreed SLAs. Applying a customer-focused approach; taking ownership of tickets, keeping users informed of progress, understanding the business impact, seeking feedback and always striving to improve. Taking part in skills sharing and having a willingness to learn new systems and processes to ensure you can always support the business to the best of your ability. Helping to identify trends and working with Technology leadership team to eliminate preventable calls to the Service Desk, dealing with root causes, as well as increasing customer satisfaction. Monitoring systems and networks using group monitoring tools and raising tickets, escalating issues appropriately. Collaborating with and supporting other Technology functions to ensure new systems, updates and project deployments are effectively transitioned into the Service Desk for future support. Participate in the Technology on-call rota, providing support to the business functions out of hours where required. Occasional travel to other Gregory Group locations across the UK as necessary for incident resolution, investigation or to support project deliveries. Essential Skills required: Minimum of 4 years' experience in a similar role Exemplary customer service manner, attitude, and approach. Demonstrable technical capability and confidence supporting multiple relevant services/systems including: MS Windows operating systems, MS Office applications, Active Directory Users/Groups, Entra ID and Intune, Office365, Mobile Device Management - as well as IT hardware assets. Ability to quickly interpret users, understand their issues, see the bigger picture and understand he business impact. Excellent time management and prioritising skills as well as an ability to work as part of a team. Due to the occasional travel required with this role, you will need to have a full UK driving licence. Why Gregory Distribution? Salary between 26,000 and 31,000pa depending on experience - including on-call allowance. Hours of work are 37.5 hours per week Monday-Friday with rotating early and late shifts covering a working day between 7:30am and 6:00pm Excellent holiday allowance and company benefits. Life assurance, pension and sickness scheme Leading industry qualifications Mobile phone discounts Referral Scheme. Strong culture of team work. So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy. Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications. The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage. Interested applicants for the Transport Operator position should click the apply button below. For any queries in relation to the vacancy please contact our Recruitment Team on . Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can. External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted. Note to recruitment agencies: We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand. We'll be in touch if we need you. Subject to terms and conditions
