Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! We are seeking a Customer Success Manager to join us on a 12-month fixed-term contract to cover a maternity leave. In this role, you will manage the success of a portfolio of mid market customers, ensuring continuity, stability, and a seamless experience throughout the contract period. Your primary focus will be enabling your customers to achieve their desired business outcomes, delivering a journey that leaves them delighted with their experience. You will act as a trusted advisor, maintaining regular touchpoints that build confidence and strengthen relationships with the Deputy platform. You will develop a deep understanding of your customers' businesses and core needs, identifying opportunities to drive ROI and increase product adoption. Working closely with Sales, Product, and Marketing, you will help foster customer advocacy and ensure strong retention across your portfolio during this important coverage period. The Role (12-Month Fixed-Term Contract - Maternity Leave Cover) What you'll be doing Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn, handle escalations, drive success and empower them to grow on the Deputy platform Drive an increase of Adoption (Utilisation Score), Expansion, and NRR (Net Revenue Retention) for your customersOwn renewal conversations with customers to strengthen the partnership between the customer and Deputy Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platformSupport implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions Collaborate on high-priority internal projects that evolve the Customer Success function to better meet our customers needs Who you are 3+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale in a portfolio of mid-sized accountsPassionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve themComfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technologyPrevious use of Salesforce or similar CRM systemEnjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long-term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Feb 28, 2026
Full time
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! We are seeking a Customer Success Manager to join us on a 12-month fixed-term contract to cover a maternity leave. In this role, you will manage the success of a portfolio of mid market customers, ensuring continuity, stability, and a seamless experience throughout the contract period. Your primary focus will be enabling your customers to achieve their desired business outcomes, delivering a journey that leaves them delighted with their experience. You will act as a trusted advisor, maintaining regular touchpoints that build confidence and strengthen relationships with the Deputy platform. You will develop a deep understanding of your customers' businesses and core needs, identifying opportunities to drive ROI and increase product adoption. Working closely with Sales, Product, and Marketing, you will help foster customer advocacy and ensure strong retention across your portfolio during this important coverage period. The Role (12-Month Fixed-Term Contract - Maternity Leave Cover) What you'll be doing Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn, handle escalations, drive success and empower them to grow on the Deputy platform Drive an increase of Adoption (Utilisation Score), Expansion, and NRR (Net Revenue Retention) for your customersOwn renewal conversations with customers to strengthen the partnership between the customer and Deputy Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platformSupport implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions Collaborate on high-priority internal projects that evolve the Customer Success function to better meet our customers needs Who you are 3+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale in a portfolio of mid-sized accountsPassionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve themComfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technologyPrevious use of Salesforce or similar CRM systemEnjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long-term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Football Safeguarding Compliance Officer This role will support the Football Safeguarding & Welfare manager in delivering The FA National Game and London FA's Safeguarding Strategy, managing safeguarding and welfare investigations, challenging poor behaviours, and promoting best practice whilst upskilling the capital's volunteer workforce. The Football services team is responsible for governing the game in London, which includes the management of discipline, safeguarding and our cups & competitions. We have a clear ambition to improve playing experiences and opportunities and to do this in a way that places safety, behaviours and standards at the forefront of all conversations and decisions. Job purpose Support the delivery of The FA National Game Strategy and London FA Safeguarding Strategy. Manage, in collaboration with the Football Safeguarding & Welfare Manager, safeguarding, poor practice and low-level concerns in a timely manner, in line with FA requirements and guidance. Support the delivery of key FA and London FA safeguarding initiatives, campaigns and promotional activity. Contribute to the upskilling of London FA's volunteer network, including Club and League Welfare Officers. Maintain accurate and confidential records of investigations and interventions, supporting behaviour change and improved practice across the London FA volunteer network. Take a leading role in the implementation, adherence and ongoing management of The FA's Safeguarding Operating Standard (SOS) for County FAs. Take a leading role in the planning and delivery of Safeguarding Validation Visits, motivating and supporting a workforce to meet strict deadlines and deliver high-quality visits. Promote and uphold safer working practices across grassroots football in London. Provide high-quality support and services to London FA stakeholders across the organisation. Experience and Skills Knowledge and understanding of safeguarding legislation, policy and best practice relating to children and adults at risk, ideally within a sport or community setting. Experience of managing safeguarding, poor practice or welfare concerns in a professional or volunteer environment. Experience of liaising with key safeguarding partners and agencies (e.g. Local Authority Designated Officers, Police, Social Services, MASH). Experience of maintaining accurate, confidential records and documenting investigations or casework. Ability to compile evidence and case information into clear written reports and communications. Experience delivering presentations, training or workshops to a wide range of audiences. Experience of building and maintaining effective relationships with internal and external stakeholders. Experience of coordinating or supporting projects and programmes, managing competing priorities and meeting deadlines. Understanding of inclusion, equality, anti-discrimination and safer working practice. Excellent written and verbal communication skills, with the ability to handle sensitive and emotive situations with professionalism and empathy. Strong organisational and administrative skills, with high attention to detail. Ability to manage a varied workload and prioritise effectively in a fast-paced environment. Ability to analyse information, identify trends and use insight to inform improvements and decision-making. Confident presenter, able to engage a range of audiences both face-to-face and online. Strong interpersonal skills and the ability to manage conflict and challenging conversations constructively. Ability to work both independently and collaboratively as part of a team. Competent IT skills, including Microsoft Office and database/record-keeping systems. Knowledge of The FA safeguarding structure, policies and partner organisations. Experience working with volunteers and grassroots sport networks. Experience supporting compliance processes such as DBS or safer recruitment. Experience developing learning resources, guidance or training materials. Commitment to safeguarding and promoting the welfare of children and adults at risk. Willingness to travel across London and attend evening and weekend events when required. Commitment to ongoing professional development.
Feb 28, 2026
Full time
Football Safeguarding Compliance Officer This role will support the Football Safeguarding & Welfare manager in delivering The FA National Game and London FA's Safeguarding Strategy, managing safeguarding and welfare investigations, challenging poor behaviours, and promoting best practice whilst upskilling the capital's volunteer workforce. The Football services team is responsible for governing the game in London, which includes the management of discipline, safeguarding and our cups & competitions. We have a clear ambition to improve playing experiences and opportunities and to do this in a way that places safety, behaviours and standards at the forefront of all conversations and decisions. Job purpose Support the delivery of The FA National Game Strategy and London FA Safeguarding Strategy. Manage, in collaboration with the Football Safeguarding & Welfare Manager, safeguarding, poor practice and low-level concerns in a timely manner, in line with FA requirements and guidance. Support the delivery of key FA and London FA safeguarding initiatives, campaigns and promotional activity. Contribute to the upskilling of London FA's volunteer network, including Club and League Welfare Officers. Maintain accurate and confidential records of investigations and interventions, supporting behaviour change and improved practice across the London FA volunteer network. Take a leading role in the implementation, adherence and ongoing management of The FA's Safeguarding Operating Standard (SOS) for County FAs. Take a leading role in the planning and delivery of Safeguarding Validation Visits, motivating and supporting a workforce to meet strict deadlines and deliver high-quality visits. Promote and uphold safer working practices across grassroots football in London. Provide high-quality support and services to London FA stakeholders across the organisation. Experience and Skills Knowledge and understanding of safeguarding legislation, policy and best practice relating to children and adults at risk, ideally within a sport or community setting. Experience of managing safeguarding, poor practice or welfare concerns in a professional or volunteer environment. Experience of liaising with key safeguarding partners and agencies (e.g. Local Authority Designated Officers, Police, Social Services, MASH). Experience of maintaining accurate, confidential records and documenting investigations or casework. Ability to compile evidence and case information into clear written reports and communications. Experience delivering presentations, training or workshops to a wide range of audiences. Experience of building and maintaining effective relationships with internal and external stakeholders. Experience of coordinating or supporting projects and programmes, managing competing priorities and meeting deadlines. Understanding of inclusion, equality, anti-discrimination and safer working practice. Excellent written and verbal communication skills, with the ability to handle sensitive and emotive situations with professionalism and empathy. Strong organisational and administrative skills, with high attention to detail. Ability to manage a varied workload and prioritise effectively in a fast-paced environment. Ability to analyse information, identify trends and use insight to inform improvements and decision-making. Confident presenter, able to engage a range of audiences both face-to-face and online. Strong interpersonal skills and the ability to manage conflict and challenging conversations constructively. Ability to work both independently and collaboratively as part of a team. Competent IT skills, including Microsoft Office and database/record-keeping systems. Knowledge of The FA safeguarding structure, policies and partner organisations. Experience working with volunteers and grassroots sport networks. Experience supporting compliance processes such as DBS or safer recruitment. Experience developing learning resources, guidance or training materials. Commitment to safeguarding and promoting the welfare of children and adults at risk. Willingness to travel across London and attend evening and weekend events when required. Commitment to ongoing professional development.
Contract Manager (Food Hygiene) Wigston, commutable from: Leicester, Market Harborough, Coalville, Hinckley, Earl Shilton, Market Harborough, Hinckley & all surrounding areas 42,000 + Pension + Life Assurance + Healthcare Cash Plan + Training + Career Progression + Excellent Company Benefits Are you an experienced Contract or Hygiene Manager from a food manufacturing or FMCG background, looking to take ownership of hygiene operations within a nationally recognised facilities management organisation? This is an opportunity to lead a dedicated on-site hygiene team delivering exceptional service standards for a major client within the food sector. You'll oversee quality, compliance, and team performance to ensure consistent delivery and customer satisfaction. The company is known for its commitment to service excellence, innovation, and sustainability, it offers a culture of collaboration and progression where people can truly grow their careers. You'll join an organisation that values professional development, offers structured training in leadership and compliance, and encourages career advancement within a business that continues to expand across the UK. This position would suit somebody from a Hygiene background looking to join an industry-leading position with a career progression opportunities. The Role: Lead the on-site hygiene team to deliver high standards safely and efficiently. Oversee staff training and development. Manage and audit operational documentation including cleaning schedules, risk assessments, and training records. The Candidate: Proven experience managing hygiene operations within a food manufacturing or FMCG environment. Confident communicator with a professional, client-facing approach. Good working knowledge of Health & Safety and food hygiene standards. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Patrick Simper at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Feb 28, 2026
Full time
Contract Manager (Food Hygiene) Wigston, commutable from: Leicester, Market Harborough, Coalville, Hinckley, Earl Shilton, Market Harborough, Hinckley & all surrounding areas 42,000 + Pension + Life Assurance + Healthcare Cash Plan + Training + Career Progression + Excellent Company Benefits Are you an experienced Contract or Hygiene Manager from a food manufacturing or FMCG background, looking to take ownership of hygiene operations within a nationally recognised facilities management organisation? This is an opportunity to lead a dedicated on-site hygiene team delivering exceptional service standards for a major client within the food sector. You'll oversee quality, compliance, and team performance to ensure consistent delivery and customer satisfaction. The company is known for its commitment to service excellence, innovation, and sustainability, it offers a culture of collaboration and progression where people can truly grow their careers. You'll join an organisation that values professional development, offers structured training in leadership and compliance, and encourages career advancement within a business that continues to expand across the UK. This position would suit somebody from a Hygiene background looking to join an industry-leading position with a career progression opportunities. The Role: Lead the on-site hygiene team to deliver high standards safely and efficiently. Oversee staff training and development. Manage and audit operational documentation including cleaning schedules, risk assessments, and training records. The Candidate: Proven experience managing hygiene operations within a food manufacturing or FMCG environment. Confident communicator with a professional, client-facing approach. Good working knowledge of Health & Safety and food hygiene standards. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Patrick Simper at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
About us: At Gravity Sketch, we are transforming how creative teams realize their vision. Our platform empowers entire teams to create, communicate, and collaborate spatially, breaking down the barriers of traditional workflows to make the design process more inclusive, efficient, and enjoyable. By enabling seamless, real-time interaction in a shared 3D environment across VR, desktop, and web, we empower the world's most innovative companies to bring better products to life. Our Values Force Multiplier Make everyone around you better Raise the Bar Deliver Results Owner mindset Hold yourself and others accountable Make every investment as if it were your own Don't let the egg drop Resourceful Take calculated risks Use what you/we have to deliver the most value Stay Hungry Curiosity Always be in learning mode Go Deep: ask the why/why not Explore and have fun Empathy Put yourself in the shoes of your customer Be genuinely caring and respectful Act from a place of understanding/longing to understand Role Summary The Enterprise Customer Success Manager role is instrumental in our customers' long-term success and business. You will work closely on the customer's journey post-sales to ensure they're obtaining full value from Gravity Sketch. As an Enterprise CSM at Gravity Sketch, your contributions to helping us build a foundation for the CSM motion allow you to have a significant impact beyond the traditional scope of a CSM role. The challenge At Gravity Sketch, Customer Success means collaborating with top global brands to help them adopt our innovative technology. This role presents unique challenges, as you'll be educating entire teams and organizations about our tool's capabilities and best implementation practices. As our product evolves and expands, so do its potential applications. You'll need to stay ahead of the curve by developing an in depth knowledge in our core workflows and work closely with our customers to explore new ways to leverage the GS product suite. Key Responsibilities: Building strong relationships with our customers is crucial, and you will engage with individuals at all levels, from end users (designers, modelers, etc.) to senior management (Directors and VPs). Partnering with senior stakeholders will allow you to develop mutually agreed-upon success plans that address the specific challenges and opportunities for which they adopted Gravity Sketch. At Gravity Sketch, the Customer Success Manager is the quarterback on the account, responsible for leading and coordinating our internal teams' efforts to achieve success. You will be responsible for coordinating large scale role out of licenses and handling the communication and logistics with new users, teams and stakeholders. You will take on learnings from your own accounts and our other customers to understand best practices for delivering change management at an Enterprise level. You will also play a key role in educating and training customers on how to leverage product features, enhancing their understanding and confidence in using the tool. You can also enlist the support of our team of experts if needed, especially when customers require in-depth guidance from a trained professional in their field. Furthermore, you will utilize both quantitative and qualitative data to uncover insights and drive actions within your accounts. Collaborating with cross-functional teams, including Sales, Product, Engineering, and Marketing, will enable you to achieve success for your customers. Your role as the voice of the customer internally will involve informing other departments about how our customers use Gravity Sketch, how we can best support them, and how we can maximize value for them. Gathering and communicating product feedback based on personal experience and customer insights will be another important aspect of your responsibilities. Additionally, you will actively contribute to the analysis, planning, and execution of Customer Success processes, helping us establish a strong foundation for the CSM function. Requirements: Considerable experience working in an enterprise customer success environment. Previously responsible for the growth and churn of a BOB. Organisation: Excellent structure and organisation, with strong attention to detail. Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision. Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem. Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed. People-oriented: Excellent communicator - both written and verbal. Ideally but not required: experience with software in the product design workflow (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or footwear focused design degree. We have 10+ industry experts in house to help you with these skills and as resources for you to lean on. Nice to have: German verbal and written skills. Benefits Uncapped holidays: the startup world is busy, we encourage taking time off to recharge and rest. £50 (or equivalent in specific currency) month personal wellbeing budget. Private healthcare (region specific). £1,000 (or equivalent in specific currency) personal budget per year for professional development. You will learn a lot here but there may be more want or need. With this budget, we aim to support you in your career growth. Team lunch Wednesdays: out together in person, or virtually with food delivery credit. Socials and an annual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment. Enhanced parental leave policy (maternity and paternity). Cyclescheme & Techscheme (UK only)
Feb 28, 2026
Full time
About us: At Gravity Sketch, we are transforming how creative teams realize their vision. Our platform empowers entire teams to create, communicate, and collaborate spatially, breaking down the barriers of traditional workflows to make the design process more inclusive, efficient, and enjoyable. By enabling seamless, real-time interaction in a shared 3D environment across VR, desktop, and web, we empower the world's most innovative companies to bring better products to life. Our Values Force Multiplier Make everyone around you better Raise the Bar Deliver Results Owner mindset Hold yourself and others accountable Make every investment as if it were your own Don't let the egg drop Resourceful Take calculated risks Use what you/we have to deliver the most value Stay Hungry Curiosity Always be in learning mode Go Deep: ask the why/why not Explore and have fun Empathy Put yourself in the shoes of your customer Be genuinely caring and respectful Act from a place of understanding/longing to understand Role Summary The Enterprise Customer Success Manager role is instrumental in our customers' long-term success and business. You will work closely on the customer's journey post-sales to ensure they're obtaining full value from Gravity Sketch. As an Enterprise CSM at Gravity Sketch, your contributions to helping us build a foundation for the CSM motion allow you to have a significant impact beyond the traditional scope of a CSM role. The challenge At Gravity Sketch, Customer Success means collaborating with top global brands to help them adopt our innovative technology. This role presents unique challenges, as you'll be educating entire teams and organizations about our tool's capabilities and best implementation practices. As our product evolves and expands, so do its potential applications. You'll need to stay ahead of the curve by developing an in depth knowledge in our core workflows and work closely with our customers to explore new ways to leverage the GS product suite. Key Responsibilities: Building strong relationships with our customers is crucial, and you will engage with individuals at all levels, from end users (designers, modelers, etc.) to senior management (Directors and VPs). Partnering with senior stakeholders will allow you to develop mutually agreed-upon success plans that address the specific challenges and opportunities for which they adopted Gravity Sketch. At Gravity Sketch, the Customer Success Manager is the quarterback on the account, responsible for leading and coordinating our internal teams' efforts to achieve success. You will be responsible for coordinating large scale role out of licenses and handling the communication and logistics with new users, teams and stakeholders. You will take on learnings from your own accounts and our other customers to understand best practices for delivering change management at an Enterprise level. You will also play a key role in educating and training customers on how to leverage product features, enhancing their understanding and confidence in using the tool. You can also enlist the support of our team of experts if needed, especially when customers require in-depth guidance from a trained professional in their field. Furthermore, you will utilize both quantitative and qualitative data to uncover insights and drive actions within your accounts. Collaborating with cross-functional teams, including Sales, Product, Engineering, and Marketing, will enable you to achieve success for your customers. Your role as the voice of the customer internally will involve informing other departments about how our customers use Gravity Sketch, how we can best support them, and how we can maximize value for them. Gathering and communicating product feedback based on personal experience and customer insights will be another important aspect of your responsibilities. Additionally, you will actively contribute to the analysis, planning, and execution of Customer Success processes, helping us establish a strong foundation for the CSM function. Requirements: Considerable experience working in an enterprise customer success environment. Previously responsible for the growth and churn of a BOB. Organisation: Excellent structure and organisation, with strong attention to detail. Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision. Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem. Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed. People-oriented: Excellent communicator - both written and verbal. Ideally but not required: experience with software in the product design workflow (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or footwear focused design degree. We have 10+ industry experts in house to help you with these skills and as resources for you to lean on. Nice to have: German verbal and written skills. Benefits Uncapped holidays: the startup world is busy, we encourage taking time off to recharge and rest. £50 (or equivalent in specific currency) month personal wellbeing budget. Private healthcare (region specific). £1,000 (or equivalent in specific currency) personal budget per year for professional development. You will learn a lot here but there may be more want or need. With this budget, we aim to support you in your career growth. Team lunch Wednesdays: out together in person, or virtually with food delivery credit. Socials and an annual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment. Enhanced parental leave policy (maternity and paternity). Cyclescheme & Techscheme (UK only)
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We dont chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where youll be empowered to envision its most powerful applications, and to make them happen. About the team Our Government and Public Services business unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to protecting children from harmful online content - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our customers in this space, you will need to hold an active UK Security Clearance (SC) and used that clearance on a Government project in the previous 12 months. You will be expected to work from our office and on site with these customers from time to time. About the role As a Senior Manager within our Public Services team, youll lead critical work for discerning and highly AI literate customers in the UK Government and for international partners. This is a fast paced and demanding role which, in addition to mission area context, requires programme delivery mastery and an ability to think thoughtfully and creatively about the role for AI in the core public services we utilise on a daily basis. You can expect to lead portfolios of work for our customers, which range from experimental applications of emerging technologies, to products that we progress through a complete development lifecycle and deploy for users in Government. What youll be doing: Managing the delivery of multiple, complex programmes of work for our Public Services clients including strategy, R&D, and product builds. Overseeing a portfolio of projects across multiple facets of the Public Services including the Home Office, Department for Education and others. Developing and owning compelling proposals to grow our Public Sector portfolio. Mentoring and developing team members, aligning their responsibilities with the critically important Public Services work for which we are responsible. Working strategically to deliver meaningful outcomes for public sector organisations rather than just focusing on outputs. Forming strong, trusted relationships with senior government customers and collaborating closely with other consulting partners where needed Advising clients on AI strategy and technical implementation, engaging confidently in technical discussions with directors. Supporting wider business efforts as a Senior Manager to ensure maximum strategic flexibility and commercial impact. Who we re looking for: You are an experienced Senior Manager with a strong background in managing complex, large-scale transformation programs. You bring proven experience in Public Services space, possibly from your time in Government, academia, or roles in industry. You have experience navigating and understanding large technical programmes either either for the Home Office or a similar high-profile government department. You have a demonstrable interest and understanding of AI and ML concepts and can think creatively about their application for a range of Public Sector challenges. You possess the technical nous to engage confidently with directors on engineering concepts and AI applications. You understand the commercial consulting delivery model, allowing you to focus immediately on account growth and project oversight. You possess the flexibility to support broader Senior Manager work and embrace an entrepreneurial approach to a highly visible portfolio. You thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects. The Interview Process Talent Team Screen (30 minutes) Introduction to the team (60 minutes) Case Study Interview (60 minutes) Culture and Leadership Interview (60 minutes) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family-Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you dont feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - Please know we are open to conversations about part-time roles or condensed hours.
Feb 28, 2026
Full time
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We dont chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where youll be empowered to envision its most powerful applications, and to make them happen. About the team Our Government and Public Services business unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to protecting children from harmful online content - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our customers in this space, you will need to hold an active UK Security Clearance (SC) and used that clearance on a Government project in the previous 12 months. You will be expected to work from our office and on site with these customers from time to time. About the role As a Senior Manager within our Public Services team, youll lead critical work for discerning and highly AI literate customers in the UK Government and for international partners. This is a fast paced and demanding role which, in addition to mission area context, requires programme delivery mastery and an ability to think thoughtfully and creatively about the role for AI in the core public services we utilise on a daily basis. You can expect to lead portfolios of work for our customers, which range from experimental applications of emerging technologies, to products that we progress through a complete development lifecycle and deploy for users in Government. What youll be doing: Managing the delivery of multiple, complex programmes of work for our Public Services clients including strategy, R&D, and product builds. Overseeing a portfolio of projects across multiple facets of the Public Services including the Home Office, Department for Education and others. Developing and owning compelling proposals to grow our Public Sector portfolio. Mentoring and developing team members, aligning their responsibilities with the critically important Public Services work for which we are responsible. Working strategically to deliver meaningful outcomes for public sector organisations rather than just focusing on outputs. Forming strong, trusted relationships with senior government customers and collaborating closely with other consulting partners where needed Advising clients on AI strategy and technical implementation, engaging confidently in technical discussions with directors. Supporting wider business efforts as a Senior Manager to ensure maximum strategic flexibility and commercial impact. Who we re looking for: You are an experienced Senior Manager with a strong background in managing complex, large-scale transformation programs. You bring proven experience in Public Services space, possibly from your time in Government, academia, or roles in industry. You have experience navigating and understanding large technical programmes either either for the Home Office or a similar high-profile government department. You have a demonstrable interest and understanding of AI and ML concepts and can think creatively about their application for a range of Public Sector challenges. You possess the technical nous to engage confidently with directors on engineering concepts and AI applications. You understand the commercial consulting delivery model, allowing you to focus immediately on account growth and project oversight. You possess the flexibility to support broader Senior Manager work and embrace an entrepreneurial approach to a highly visible portfolio. You thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects. The Interview Process Talent Team Screen (30 minutes) Introduction to the team (60 minutes) Case Study Interview (60 minutes) Culture and Leadership Interview (60 minutes) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family-Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you dont feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - Please know we are open to conversations about part-time roles or condensed hours.
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 28, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Ernst & Young Advisory Services Sdn Bhd
Leeds, Yorkshire
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity EY Tax is a market leader, renowned for delivering sustainable growth and empowering our people to shape their own careers. Our diverse, collaborative team advises on high-profile transactions, combining technical expertise, innovation and a genuine focus on continuous development. Join us to work on challenging, multi-country projects in a supportive, dynamic environment where your impact truly matters. Our VAT professionals help clients identify opportunities and mitigate indirect tax risks. They use their deep sector experience and knowledge of different legal and regulatory systems around the world to help clients meet their compliance obligations as well as achieve their business goals. Our Indirect Tax professionals provide pragmatic commercial help so clients improve their day-to-day reporting for indirect tax. This includes improving working capital, reducing errors, reducing costs and ensuring indirect taxes are handled correctly. They advise how indirect taxes such as value added tax (VAT) or goods & services tax (GST) impinge on the client's supply chain and financial and accounting systems. We are looking for a confident Indirect Tax professional to join the team as a Senior Manager Your key responsibilities Build and maintain tax relationships with clients and provide high levels of client service Build relationships both within the firm and externally with clients, identifying opportunities and managing expectations Contribute to winning new work by proactively managing existing clients and contribute to winning new clients Manage the successful delivery of tax projects, ensuring technical excellence and practical/business driven approach takenResponsible for day-to-day delivery of client liaison Key member of one of the client service groups providing full tax services to a client portfolio Skills and attributes for success What we look for Relevant Tax experience within Indirect Tax Strong Tax technical skills and keen to develop further Ability to build strong client relationships Excellent communicator in range of situations both written and oral Ability to identify areas of risk, carry out an effective review and know when to refer upwards Client focused and commercially aware Relationship management skills with ability to manage client expectations Team player with ability to build effective relationships at all levels VAT Tax from a large accountancy or in-house team ATT / ACA / CA / Tax Inspectors with full Technical Training course / Tax specialist qualification / or breadth of knowledge equivalent to a Tax specialist qualification What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Feb 28, 2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity EY Tax is a market leader, renowned for delivering sustainable growth and empowering our people to shape their own careers. Our diverse, collaborative team advises on high-profile transactions, combining technical expertise, innovation and a genuine focus on continuous development. Join us to work on challenging, multi-country projects in a supportive, dynamic environment where your impact truly matters. Our VAT professionals help clients identify opportunities and mitigate indirect tax risks. They use their deep sector experience and knowledge of different legal and regulatory systems around the world to help clients meet their compliance obligations as well as achieve their business goals. Our Indirect Tax professionals provide pragmatic commercial help so clients improve their day-to-day reporting for indirect tax. This includes improving working capital, reducing errors, reducing costs and ensuring indirect taxes are handled correctly. They advise how indirect taxes such as value added tax (VAT) or goods & services tax (GST) impinge on the client's supply chain and financial and accounting systems. We are looking for a confident Indirect Tax professional to join the team as a Senior Manager Your key responsibilities Build and maintain tax relationships with clients and provide high levels of client service Build relationships both within the firm and externally with clients, identifying opportunities and managing expectations Contribute to winning new work by proactively managing existing clients and contribute to winning new clients Manage the successful delivery of tax projects, ensuring technical excellence and practical/business driven approach takenResponsible for day-to-day delivery of client liaison Key member of one of the client service groups providing full tax services to a client portfolio Skills and attributes for success What we look for Relevant Tax experience within Indirect Tax Strong Tax technical skills and keen to develop further Ability to build strong client relationships Excellent communicator in range of situations both written and oral Ability to identify areas of risk, carry out an effective review and know when to refer upwards Client focused and commercially aware Relationship management skills with ability to manage client expectations Team player with ability to build effective relationships at all levels VAT Tax from a large accountancy or in-house team ATT / ACA / CA / Tax Inspectors with full Technical Training course / Tax specialist qualification / or breadth of knowledge equivalent to a Tax specialist qualification What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
About the Role Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved Deputising Store Manager absence when required. What you'll do Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators. Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop. Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store Provide regular feedback to the team to motivate and engage to improve performance where required. Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager What we're looking for You're a confident, hands on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike. You'll bring Good retail experience including in a management role, leading a team Strong coaching skills Effective communicator who can provide clarity to individuals or team on what is required of them and why Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment. Proficient in supporting with people processes and team development Good experience in delivering and exceeding sales and targets Proactive with good organisation skills to initiate completion of tasks without direction or supervision Good commercial skills IT proficient with the ability to use a range of systems to manage in store activity Good knowledge of and experience in Visual Merchandising About Clarks Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off cuts and forever transformed the future of footwear. Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee . And every pair we design today uses the same ground breaking combination of invention and craftsmanship that started it all. Progress is woven into our DNA. Whether we're pioneering cutting edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward. Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too. Why join us? At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business. This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
Feb 28, 2026
Full time
About the Role Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved Deputising Store Manager absence when required. What you'll do Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators. Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop. Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store Provide regular feedback to the team to motivate and engage to improve performance where required. Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager What we're looking for You're a confident, hands on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike. You'll bring Good retail experience including in a management role, leading a team Strong coaching skills Effective communicator who can provide clarity to individuals or team on what is required of them and why Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment. Proficient in supporting with people processes and team development Good experience in delivering and exceeding sales and targets Proactive with good organisation skills to initiate completion of tasks without direction or supervision Good commercial skills IT proficient with the ability to use a range of systems to manage in store activity Good knowledge of and experience in Visual Merchandising About Clarks Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off cuts and forever transformed the future of footwear. Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee . And every pair we design today uses the same ground breaking combination of invention and craftsmanship that started it all. Progress is woven into our DNA. Whether we're pioneering cutting edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward. Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too. Why join us? At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business. This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
IT Business Relationship Manager - Permanent - Birmingham (Hybrid) A fantastic opportunity has arisen for an IT Business Relationship Manager to join our Birmingham based global law firm on a permanent basis. Key Responsibilities Act as the primary interface between IT and assigned business areas, ensuring technology supports business strategy and objectives. Build and maintain strong relationships with senior stakeholders, capturing requirements and translating them into clear, prioritised initiatives and business cases. Align IT strategy and roadmaps with business growth plans, client needs, and operational priorities. Manage demand across multiple business functions, balancing competing requirements and driving agreed resolutions. Oversee governance processes to ensure appropriate prioritisation, review, and approval of new technology initiatives. Act as liaison between business stakeholders and IT teams including Projects, Architecture, Delivery & Operations, and Service Excellence to ensure solutions are aligned and deliverable. Support portfolio planning and budget alignment, working closely with project leadership to ensure effective project management and delivery. Ensure new technology solutions are effectively implemented, transitioned into service, and supported by appropriate change and adoption activities. Lead technology reviews within assigned areas and contribute to design authorities and governance forums. Develop and manage communication plans to keep stakeholders informed of technology developments, progress, and impacts. Monitor day-to-day IT service usage within assigned areas, ensuring issues are routed appropriately and user needs are understood. Key Experience Minimum 5 years' experience in relationship-focused roles within a business or IT environment. Proven track record of managing multiple business demands and developing structured change portfolios. Experience resolving conflicting requirements and achieving stakeholder alignment. Demonstrated experience working with senior leadership to understand and influence business strategy. Strong ability to present technology opportunities and concepts to non-technical stakeholders. Experience supporting governance frameworks, prioritisation processes, and architecture alignment. Knowledge of change management principles and ensuring effective adoption of new technology solutions. Relevant certifications such as BRMP or CBRM are advantageous IT Business Relationship Manager - Permanent - Birmingham (Hybrid) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Feb 28, 2026
Full time
IT Business Relationship Manager - Permanent - Birmingham (Hybrid) A fantastic opportunity has arisen for an IT Business Relationship Manager to join our Birmingham based global law firm on a permanent basis. Key Responsibilities Act as the primary interface between IT and assigned business areas, ensuring technology supports business strategy and objectives. Build and maintain strong relationships with senior stakeholders, capturing requirements and translating them into clear, prioritised initiatives and business cases. Align IT strategy and roadmaps with business growth plans, client needs, and operational priorities. Manage demand across multiple business functions, balancing competing requirements and driving agreed resolutions. Oversee governance processes to ensure appropriate prioritisation, review, and approval of new technology initiatives. Act as liaison between business stakeholders and IT teams including Projects, Architecture, Delivery & Operations, and Service Excellence to ensure solutions are aligned and deliverable. Support portfolio planning and budget alignment, working closely with project leadership to ensure effective project management and delivery. Ensure new technology solutions are effectively implemented, transitioned into service, and supported by appropriate change and adoption activities. Lead technology reviews within assigned areas and contribute to design authorities and governance forums. Develop and manage communication plans to keep stakeholders informed of technology developments, progress, and impacts. Monitor day-to-day IT service usage within assigned areas, ensuring issues are routed appropriately and user needs are understood. Key Experience Minimum 5 years' experience in relationship-focused roles within a business or IT environment. Proven track record of managing multiple business demands and developing structured change portfolios. Experience resolving conflicting requirements and achieving stakeholder alignment. Demonstrated experience working with senior leadership to understand and influence business strategy. Strong ability to present technology opportunities and concepts to non-technical stakeholders. Experience supporting governance frameworks, prioritisation processes, and architecture alignment. Knowledge of change management principles and ensuring effective adoption of new technology solutions. Relevant certifications such as BRMP or CBRM are advantageous IT Business Relationship Manager - Permanent - Birmingham (Hybrid) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
# About the Opportunity Job Type: Fixed Term ContractorContract duration : 11 months.Application Deadline: 03 April 2026 Title: Associate Director, Investment Analytics - 12 month FTC / Secondment Opportunity Department: Asset Management CAO Team Location: London Reports To: Global Head of Investment Analytics About Fidelity International Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $611.4 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Our Values Integrity - Doing the right thing, every time and putting the client first Trust - Empowering each other to take the initiative and make good decision Our Behaviours Our employees should be: Brave - Challenge the status quo, be accountable and speak up Bold - Act with conviction, encourage diverse thinking and keep things simple Curious - Learn to do new things in better ways and encourage fresh thinking Compassionate - Have empathy, care for colleagues, clients and the community Department Description Investment Management is a multi-location, multi time zone environment and is responsible for all core portfolio management, trading, research and first line risk management activities. The Asset Management CAO Team is a part of the investment management team and is responsible for managing and overseeing the IM operating platform. This includes BAU operational activities, business management activities, governance and oversight support, as well as shaping and executing on strategic and regulatory change initiatives across the department. The Asset Management CAO Team works in close collaboration with stakeholders across investment management and the broader organisation to deliver Fidelity wide strategic goals. The Investment Analytics function is a newly created team bringing together Trading Analytics, Portfolio Construction Service and the Performance and Attribution teams into order to create a best-in-class service to our stakeholders. Purpose of your role The main objective of this position is to support the department head in establishing a new Investment Analytics function and implementing the strategically important Investment Risk and Analytics programme. This involves delivery of new risk and attribution reporting, streamlining processes and enhancing collaboration across various teams to improve efficiency and consistency in analytics delivery. You will work within a small team and collaborate effectively with individuals across all levels, from senior management to junior developers. Additionally, you may take on managerial responsibilities for some of the teams or provide oversight for specific activities, ensuring alignment with strategic objectives. The candidate will play a crucial role in the team's success by analysing existing processes, providing clear requirements to development teams, and engaging with key stakeholders to ensure the successful implementation of solutions. Furthermore, the role will involve working across different asset classes to ensure that requirements are fulfilled, stakeholders are appropriately engaged, and successful solutions are implemented. Key Responsibilities Support the department head in establishing a cross-asset analytics function Support the effective implementation of the Investment Risk and Analytics programme. Collaborate closely with individual analytics team to ensure coordination of activities. Engage with various asset classes to fulfil requirements and ensure effective stakeholder consultation. Collaborate with the Market Data team to effectively manage critical vendor relationships and manage cost savings. Provide reporting and metrics for successful monitoring and evaluation of the team's progress and programme implementation. Experience and Qualifications Required Strong understanding of analytics, with experience in investment risk or analytics functions within Asset Management Experience of working with risk and attribution systems such as FactSet, MSCI, Bloomberg PORT. Educated to degree level, with additional qualifications such as CFA, FRM, or equivalent preferred. Track record of successfully delivering on commitments or projects in a timely and effective manner. Excellent communication skills, with the ability to engage effectively with stakeholders and senior management. Good problem-solving skills and ability to adapt to changing requirements or deliverables. Proficiency in data science, with experience in Python or other coding language is desirable. Line management and process redesign experience is also advantageous.
Feb 28, 2026
Full time
# About the Opportunity Job Type: Fixed Term ContractorContract duration : 11 months.Application Deadline: 03 April 2026 Title: Associate Director, Investment Analytics - 12 month FTC / Secondment Opportunity Department: Asset Management CAO Team Location: London Reports To: Global Head of Investment Analytics About Fidelity International Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $611.4 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Our Values Integrity - Doing the right thing, every time and putting the client first Trust - Empowering each other to take the initiative and make good decision Our Behaviours Our employees should be: Brave - Challenge the status quo, be accountable and speak up Bold - Act with conviction, encourage diverse thinking and keep things simple Curious - Learn to do new things in better ways and encourage fresh thinking Compassionate - Have empathy, care for colleagues, clients and the community Department Description Investment Management is a multi-location, multi time zone environment and is responsible for all core portfolio management, trading, research and first line risk management activities. The Asset Management CAO Team is a part of the investment management team and is responsible for managing and overseeing the IM operating platform. This includes BAU operational activities, business management activities, governance and oversight support, as well as shaping and executing on strategic and regulatory change initiatives across the department. The Asset Management CAO Team works in close collaboration with stakeholders across investment management and the broader organisation to deliver Fidelity wide strategic goals. The Investment Analytics function is a newly created team bringing together Trading Analytics, Portfolio Construction Service and the Performance and Attribution teams into order to create a best-in-class service to our stakeholders. Purpose of your role The main objective of this position is to support the department head in establishing a new Investment Analytics function and implementing the strategically important Investment Risk and Analytics programme. This involves delivery of new risk and attribution reporting, streamlining processes and enhancing collaboration across various teams to improve efficiency and consistency in analytics delivery. You will work within a small team and collaborate effectively with individuals across all levels, from senior management to junior developers. Additionally, you may take on managerial responsibilities for some of the teams or provide oversight for specific activities, ensuring alignment with strategic objectives. The candidate will play a crucial role in the team's success by analysing existing processes, providing clear requirements to development teams, and engaging with key stakeholders to ensure the successful implementation of solutions. Furthermore, the role will involve working across different asset classes to ensure that requirements are fulfilled, stakeholders are appropriately engaged, and successful solutions are implemented. Key Responsibilities Support the department head in establishing a cross-asset analytics function Support the effective implementation of the Investment Risk and Analytics programme. Collaborate closely with individual analytics team to ensure coordination of activities. Engage with various asset classes to fulfil requirements and ensure effective stakeholder consultation. Collaborate with the Market Data team to effectively manage critical vendor relationships and manage cost savings. Provide reporting and metrics for successful monitoring and evaluation of the team's progress and programme implementation. Experience and Qualifications Required Strong understanding of analytics, with experience in investment risk or analytics functions within Asset Management Experience of working with risk and attribution systems such as FactSet, MSCI, Bloomberg PORT. Educated to degree level, with additional qualifications such as CFA, FRM, or equivalent preferred. Track record of successfully delivering on commitments or projects in a timely and effective manner. Excellent communication skills, with the ability to engage effectively with stakeholders and senior management. Good problem-solving skills and ability to adapt to changing requirements or deliverables. Proficiency in data science, with experience in Python or other coding language is desirable. Line management and process redesign experience is also advantageous.
Project Manager Location: Ringwood, Hampshire, + hybrid home working. Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed & mitigation plans are in place. Transition project deliverable into live service. Skills & Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills Excellent time management skills Experience managing projects Strong verbal and written communication skills, and keen eye on attention to detail Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio This role is subject to a standard DBS check. The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Feb 28, 2026
Full time
Project Manager Location: Ringwood, Hampshire, + hybrid home working. Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed & mitigation plans are in place. Transition project deliverable into live service. Skills & Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills Excellent time management skills Experience managing projects Strong verbal and written communication skills, and keen eye on attention to detail Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio This role is subject to a standard DBS check. The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
SOC Engineering Lead £70,000 - £80,000 DOE Hybrid Working UKSV clearance required candidates must hold or be eligible to obtain clearance. This role leads the Security Engineering function within a high-performing Security Operations Centre. It is a pivotal leadership position responsible for onboarding delivery, platform engineering, detection optimisation and technical transition into live SOC services. The team is technically strong. What it needs is structure, prioritisation and consistent leadership. You will bring clarity, accountability and calm while remaining technically credible and hands-on. This is not a pure management role. You must be able to lead from the front. The Role You will: • Lead and schedule the SOC Engineering team across onboarding and live service activity • Own technical delivery during customer onboarding and transition • Oversee Sentinel connector deployment, Defender integration, rule tuning and SOAR playbooks • Ensure structured service handover into SOC operations with clear documentation • Act as escalation point for complex engineering issues in live environments • Maintain SLA adherence and platform health • Improve detection logic, automation and enrichment capability • Drive engineering standards, reporting clarity and workload discipline • Coach and develop junior engineers • Maintain technical authority across Microsoft Sentinel, Defender suite, Entra ID and Azure security architecture What Success Looks Like • Onboarding delivered on time with validated integrations • Clean handover into SOC with documented runbooks • Improved automation and measurable SOC efficiency gains • A structured, aligned engineering team with clear ownership Essential Experience • Experience leading a Security Engineering team within an MSP, MSSP or SOC environment • Strong hands-on expertise with Microsoft Sentinel and Defender XDR • Deep understanding of Azure security architecture and ingestion strategy • Proven experience configuring connectors and tuning detection rules • Experience with SOAR platforms • Strong KQL capability • Ability to manage competing priorities in fast-paced environments • Experience managing ingestion costs or cloud service optimisation • Confident customer communication Desirable • Integration experience (Mimecast, Darktrace, legacy EDR platforms) • ITIL exposure (change and incident management) • Google Cloud or AWS knowledge • Microsoft security certifications • GIAC, CISSP, CYSA+ or equivalent Leadership Profile You are: • Structured and operationally disciplined • Calm under pressure • Comfortable holding accountability • Technically credible with engineers • Clear and direct with customers • Focused on outcomes, not activity This role will not suit someone who prefers individual contribution without people leadership responsibility.
Feb 28, 2026
Full time
SOC Engineering Lead £70,000 - £80,000 DOE Hybrid Working UKSV clearance required candidates must hold or be eligible to obtain clearance. This role leads the Security Engineering function within a high-performing Security Operations Centre. It is a pivotal leadership position responsible for onboarding delivery, platform engineering, detection optimisation and technical transition into live SOC services. The team is technically strong. What it needs is structure, prioritisation and consistent leadership. You will bring clarity, accountability and calm while remaining technically credible and hands-on. This is not a pure management role. You must be able to lead from the front. The Role You will: • Lead and schedule the SOC Engineering team across onboarding and live service activity • Own technical delivery during customer onboarding and transition • Oversee Sentinel connector deployment, Defender integration, rule tuning and SOAR playbooks • Ensure structured service handover into SOC operations with clear documentation • Act as escalation point for complex engineering issues in live environments • Maintain SLA adherence and platform health • Improve detection logic, automation and enrichment capability • Drive engineering standards, reporting clarity and workload discipline • Coach and develop junior engineers • Maintain technical authority across Microsoft Sentinel, Defender suite, Entra ID and Azure security architecture What Success Looks Like • Onboarding delivered on time with validated integrations • Clean handover into SOC with documented runbooks • Improved automation and measurable SOC efficiency gains • A structured, aligned engineering team with clear ownership Essential Experience • Experience leading a Security Engineering team within an MSP, MSSP or SOC environment • Strong hands-on expertise with Microsoft Sentinel and Defender XDR • Deep understanding of Azure security architecture and ingestion strategy • Proven experience configuring connectors and tuning detection rules • Experience with SOAR platforms • Strong KQL capability • Ability to manage competing priorities in fast-paced environments • Experience managing ingestion costs or cloud service optimisation • Confident customer communication Desirable • Integration experience (Mimecast, Darktrace, legacy EDR platforms) • ITIL exposure (change and incident management) • Google Cloud or AWS knowledge • Microsoft security certifications • GIAC, CISSP, CYSA+ or equivalent Leadership Profile You are: • Structured and operationally disciplined • Calm under pressure • Comfortable holding accountability • Technically credible with engineers • Clear and direct with customers • Focused on outcomes, not activity This role will not suit someone who prefers individual contribution without people leadership responsibility.
Event Manager - Chichester We?re looking for an experienced and inspiring Event Manager to lead our Event Planning function on a fixed?term basis to cover maternity leave. You will guide a team of Event Planners and our Wedding & Sales Manager, ensuring every event across the Estate is meticulously planned and flawlessly delivered. The role You will: Lead, coach and motivate the Planning Team to deliver standout events Manage bespoke, high?value events from concept to delivery Ensure exceptional communication with clients, suppliers and internal teams Partner with Sales and Operations to ensure smooth handovers and seamless execution Drive revenue through effective upselling and cross?selling Maintain accurate documentation, invoicing and reporting Support the Commercial Director with projects and team development What you?ll bring Proven experience in Event Planning and people management Excellent communication, organisation and attention to detail Strong IT literacy (Protel & IVvy desirable) A proactive, positive and solutions?focused approach The ability to inspire others and work collaboratively Resilience, motivation and commitment to exceptional customer service Why you?ll love it here Free gym / health club membership Access to our comprehensive wellbeing programme Free tickets to all Goodwood events after 3 months, including Horseracing, Festival of Speed & Revival A year?round calendar of brilliant social events A beautifully unique working environment and an amazing team If you?re passionate about delivering unforgettable experiences and leading a brilliant team, we?d love to hear from you.
Feb 28, 2026
Full time
Event Manager - Chichester We?re looking for an experienced and inspiring Event Manager to lead our Event Planning function on a fixed?term basis to cover maternity leave. You will guide a team of Event Planners and our Wedding & Sales Manager, ensuring every event across the Estate is meticulously planned and flawlessly delivered. The role You will: Lead, coach and motivate the Planning Team to deliver standout events Manage bespoke, high?value events from concept to delivery Ensure exceptional communication with clients, suppliers and internal teams Partner with Sales and Operations to ensure smooth handovers and seamless execution Drive revenue through effective upselling and cross?selling Maintain accurate documentation, invoicing and reporting Support the Commercial Director with projects and team development What you?ll bring Proven experience in Event Planning and people management Excellent communication, organisation and attention to detail Strong IT literacy (Protel & IVvy desirable) A proactive, positive and solutions?focused approach The ability to inspire others and work collaboratively Resilience, motivation and commitment to exceptional customer service Why you?ll love it here Free gym / health club membership Access to our comprehensive wellbeing programme Free tickets to all Goodwood events after 3 months, including Horseracing, Festival of Speed & Revival A year?round calendar of brilliant social events A beautifully unique working environment and an amazing team If you?re passionate about delivering unforgettable experiences and leading a brilliant team, we?d love to hear from you.
Interaction Recruitment are recruiting for an experienced Assistant Branch Manager to join their busy client in Park Royal. The successful candidate will have a builders merchant background and would have already have a successful track record within a Assistant Branch Manager role. This is a full-time permanent role and a great opportunity to join a busy branch! For more info please call Jack on (phone number removed) or (phone number removed). Working Hours: Mon to Fri 06:00 to 16:00 & 1 Saturday on 1 off 07:00 to 11:00 Salary: £40k per annum This role involves: Support the Branch Manager with the day-to-day running of the branch Take responsibility for the branch when the Branch Manager is absent Help achieve sales targets and maintain stock availability Assist with delivery planning and branch operations Ensure high standards of customer service Ensure health and safety rules and company procedures are followed Support profitable sales growth in line with company policy Build and maintain strong relationships with customers Keep aware of competitor activity and pricing Help the team understand and achieve sales and margin targets Assist with managing customer pricing to protect profitability Work well with colleagues and lead by example Support the motivation and performance of the team Help identify training and development needs Manage staff issues with Head Office support when covering the Manager Complete HR tasks as delegated and within required timescales Help monitor stock levels and performance Ensure stock records are accurate on the system Support stock movements, returns, and transfers Identify opportunities to improve stock control and purchasing Assist with full branch stock takes when required Help ensure the branch meets all health and safety requirements Maintain a clean, safe, and professional working environment Promote safe working practices for staff and customers Support transport and plant compliance checks Assist with driver and vehicle compliance where required Remain alert to theft or damage to company property Carry out any other reasonable duties as required To be considered for this role you must have / be: at least 2 years experience within a Management or Supervisor level role within a Building Supplies business local to or can easily commute to NW10 area Previously worked in a builders merchant environment Able to lead by example Strong experience of dealing with customers and suppliers Stock control experience Health and safety knowledge Computer literate a strong understanding of branch operations and sales If you're interested and would like more info then please contact Jack Ibbotson in our Watford office on (phone number removed) or (url removed) Building Supplies / Builders Merchants / Assistant Branch Manager / ABM / Builders Merchant / Building Supplies INDWF
Feb 28, 2026
Full time
Interaction Recruitment are recruiting for an experienced Assistant Branch Manager to join their busy client in Park Royal. The successful candidate will have a builders merchant background and would have already have a successful track record within a Assistant Branch Manager role. This is a full-time permanent role and a great opportunity to join a busy branch! For more info please call Jack on (phone number removed) or (phone number removed). Working Hours: Mon to Fri 06:00 to 16:00 & 1 Saturday on 1 off 07:00 to 11:00 Salary: £40k per annum This role involves: Support the Branch Manager with the day-to-day running of the branch Take responsibility for the branch when the Branch Manager is absent Help achieve sales targets and maintain stock availability Assist with delivery planning and branch operations Ensure high standards of customer service Ensure health and safety rules and company procedures are followed Support profitable sales growth in line with company policy Build and maintain strong relationships with customers Keep aware of competitor activity and pricing Help the team understand and achieve sales and margin targets Assist with managing customer pricing to protect profitability Work well with colleagues and lead by example Support the motivation and performance of the team Help identify training and development needs Manage staff issues with Head Office support when covering the Manager Complete HR tasks as delegated and within required timescales Help monitor stock levels and performance Ensure stock records are accurate on the system Support stock movements, returns, and transfers Identify opportunities to improve stock control and purchasing Assist with full branch stock takes when required Help ensure the branch meets all health and safety requirements Maintain a clean, safe, and professional working environment Promote safe working practices for staff and customers Support transport and plant compliance checks Assist with driver and vehicle compliance where required Remain alert to theft or damage to company property Carry out any other reasonable duties as required To be considered for this role you must have / be: at least 2 years experience within a Management or Supervisor level role within a Building Supplies business local to or can easily commute to NW10 area Previously worked in a builders merchant environment Able to lead by example Strong experience of dealing with customers and suppliers Stock control experience Health and safety knowledge Computer literate a strong understanding of branch operations and sales If you're interested and would like more info then please contact Jack Ibbotson in our Watford office on (phone number removed) or (url removed) Building Supplies / Builders Merchants / Assistant Branch Manager / ABM / Builders Merchant / Building Supplies INDWF
Our client has a vacancy for a Food and Beverage Services Manager to maintain the highest level of service quality throughout the organisation. You will ensure customer expectations are met and where possible exceeded. To provide operational support to all departments and to support the food service areas. You will need sound experience in a similar role or have real potential to step-up in your career development. The role is working 5 days out of 7. DUTIES AND RESPONSIBILITIES: Lead the F&B service team, working with the line managers to ensure all Restaurant, Bar and Guest Care Crew team members receive on-going training and development in service standards and delivery in order to meet both business and appraisal objectives. To be aware of and to comply with company and legal requirements including health, safety and hygiene. To manage the duty management team and to ensure that duty management procedures and work instructions are implemented. To cover duty management shifts and to carry out all tasks in relation to this. To be aware of business capacity and any specific requirements and to ensure correct resources are available. To collaborate and communicate with all members of the Management team to ensure continuity at all times. To be present at all large functions and events to over-see delivery and ensure that service standards are maintained. To carry out regular checks to ensure DWI and Health & Safety procedures are being maintained; take corrective action as appropriate when non-conformities arise. To collaborate and communicate with the Meetings and Events department assisting with possible sales activity or promotions. To work closely with the Executive Chef and kitchen brigade in enhancing the food offerings throughout the service provision. To ensure any up-to-date customer feedback relating to food or beverage quality is communicated with the food and beverage production areas and action to improve taken as necessary. To ensure all food and beverage stock takes are completed correctly, on time and are accurately calculated. Investigate thoroughly any discrepancies producing full explanations with reports ensuring any necessary corrective action is taken. To maintain and where possible, improve standards with particular emphasis on customer service and health & safety matters Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Feb 28, 2026
Full time
Our client has a vacancy for a Food and Beverage Services Manager to maintain the highest level of service quality throughout the organisation. You will ensure customer expectations are met and where possible exceeded. To provide operational support to all departments and to support the food service areas. You will need sound experience in a similar role or have real potential to step-up in your career development. The role is working 5 days out of 7. DUTIES AND RESPONSIBILITIES: Lead the F&B service team, working with the line managers to ensure all Restaurant, Bar and Guest Care Crew team members receive on-going training and development in service standards and delivery in order to meet both business and appraisal objectives. To be aware of and to comply with company and legal requirements including health, safety and hygiene. To manage the duty management team and to ensure that duty management procedures and work instructions are implemented. To cover duty management shifts and to carry out all tasks in relation to this. To be aware of business capacity and any specific requirements and to ensure correct resources are available. To collaborate and communicate with all members of the Management team to ensure continuity at all times. To be present at all large functions and events to over-see delivery and ensure that service standards are maintained. To carry out regular checks to ensure DWI and Health & Safety procedures are being maintained; take corrective action as appropriate when non-conformities arise. To collaborate and communicate with the Meetings and Events department assisting with possible sales activity or promotions. To work closely with the Executive Chef and kitchen brigade in enhancing the food offerings throughout the service provision. To ensure any up-to-date customer feedback relating to food or beverage quality is communicated with the food and beverage production areas and action to improve taken as necessary. To ensure all food and beverage stock takes are completed correctly, on time and are accurately calculated. Investigate thoroughly any discrepancies producing full explanations with reports ensuring any necessary corrective action is taken. To maintain and where possible, improve standards with particular emphasis on customer service and health & safety matters Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
As a Recruitment Specialist within the Embedded Software division, you have the responsibility for the delivery of services to both candidates and clients across the UK & Europe. You will position yourself as a specialist in the Embedded Software sector with the goal of achieving recognition as an expert in your dedicated field. You will report to your Team Leader/Manager. Currently, this role is a delivery role, whereby you will be servicing already existing businesses and working with an active candidate database. As and when required you will also be tasked with developing new clients and winning new business. You will be focusing on key clients in the Embedded Software market across the UK & Europe. This will include the following job title example and technology but not limited to: Electronic Engineers: Hardware / Software / Firmware. Embedded C, C++, C#, Embedded Linux, ARM , UNIX, RTOS, 3G, Application and Driver Development (inc Mobile), DSP, Algorithms, Audio, Video, Streaming, Symbian, ADA, STB, DVB, DTV, IPTV, DAB, MPEG, MHEG, etc. RF Engineers, Covering all aspects of RF System, Chip, Board Level, Wireless and Baseband Engineers. Including Architecture, Design, Develop, Test, Integrating, Verification, Validation, and Layout. All aspects including, RFID, WiFi, WiMAX, ZigBee, Transceivers, Receivers, Transmitters, Antennas, Amplifiers, PA, Pre-Distortion etc Key Responsibilities: Client Development and Management Cultivating and servicing existing accounts responsible for winning new business when required to grow your desk in the Embedded Software space Deliver a quality service to our clients by presenting a variety of qualified and suitable candidates Negotiation of contract rates, permanent introduction fees and retainer proposals Build an in-depth knowledge of your sector Develop long term relationships into key accounts Candidate Management Identify, target and qualify potential candidates through various sources Interview candidates via the telephone and accurately qualify with all information onto the Tiger database Management of candidates through to offer and acceptance to include interview briefing, debriefing, offer negotiation and counter offer management, logistical management, relocation problem solving Regularly ask for and receive referrals and recommendations on LinkedIn In return you will get the following: 22 - 25 days annual holidays (depending on length of service) Monthly duvet days for target hitters, (12-16 days extra holidays per year) Monthly lunch clubs for target hitters Quarterly incentives such as winter & summer trips, Cash incentives Christmas and Summer parties Pension Contribution Structured career progression opportunities Gym membership Free office parking Free Fruit and breakfast, fresh coffee making facilities
Feb 28, 2026
Full time
As a Recruitment Specialist within the Embedded Software division, you have the responsibility for the delivery of services to both candidates and clients across the UK & Europe. You will position yourself as a specialist in the Embedded Software sector with the goal of achieving recognition as an expert in your dedicated field. You will report to your Team Leader/Manager. Currently, this role is a delivery role, whereby you will be servicing already existing businesses and working with an active candidate database. As and when required you will also be tasked with developing new clients and winning new business. You will be focusing on key clients in the Embedded Software market across the UK & Europe. This will include the following job title example and technology but not limited to: Electronic Engineers: Hardware / Software / Firmware. Embedded C, C++, C#, Embedded Linux, ARM , UNIX, RTOS, 3G, Application and Driver Development (inc Mobile), DSP, Algorithms, Audio, Video, Streaming, Symbian, ADA, STB, DVB, DTV, IPTV, DAB, MPEG, MHEG, etc. RF Engineers, Covering all aspects of RF System, Chip, Board Level, Wireless and Baseband Engineers. Including Architecture, Design, Develop, Test, Integrating, Verification, Validation, and Layout. All aspects including, RFID, WiFi, WiMAX, ZigBee, Transceivers, Receivers, Transmitters, Antennas, Amplifiers, PA, Pre-Distortion etc Key Responsibilities: Client Development and Management Cultivating and servicing existing accounts responsible for winning new business when required to grow your desk in the Embedded Software space Deliver a quality service to our clients by presenting a variety of qualified and suitable candidates Negotiation of contract rates, permanent introduction fees and retainer proposals Build an in-depth knowledge of your sector Develop long term relationships into key accounts Candidate Management Identify, target and qualify potential candidates through various sources Interview candidates via the telephone and accurately qualify with all information onto the Tiger database Management of candidates through to offer and acceptance to include interview briefing, debriefing, offer negotiation and counter offer management, logistical management, relocation problem solving Regularly ask for and receive referrals and recommendations on LinkedIn In return you will get the following: 22 - 25 days annual holidays (depending on length of service) Monthly duvet days for target hitters, (12-16 days extra holidays per year) Monthly lunch clubs for target hitters Quarterly incentives such as winter & summer trips, Cash incentives Christmas and Summer parties Pension Contribution Structured career progression opportunities Gym membership Free office parking Free Fruit and breakfast, fresh coffee making facilities
Title: Senior Property Manager Location: Mostly remote / home based with 1 day per week in the Norwich office Salary: £45,000 - £55,000 base (dependent on experience and qualifications) Benefits Home based working with flexible arrangements Car allowance (£5,000 per annum) plus mileage 5 weeks annual leave plus birthday day off 4 wellbeing days per year Uncapped commission scheme linked to new site introductions Private health and dental options Employer and employee pension contribution CPD and professional development support Industry events, conferences, and subscription support Inclusive and collaborative working culture About the Role We are recruiting a Senior Property Manager to provide leadership, compliance oversight, and strategic management across a portfolio of residential blocks and estates. This role is ideal for an experienced block management professional who enjoys working at a senior operational level, supporting complex portfolio requirements, and acting as an escalation point for technical, legislative, and client matters. You will play a key role in ensuring the highest standards of leasehold property management, statutory compliance, and resident service delivery. The position is predominantly home based, with approximately one day per week in the Norwich office and additional travel for site inspections and stakeholder meetings. Key Responsibilities Provide strategic oversight of residential block and estate management operations, ensuring high quality service delivery, legal compliance, and best practice standards. Lead and support building safety and remediation programmes, including cladding remediation activity, Building Safety Act compliance, and engagement with relevant government schemes where applicable. Oversee fire safety and health and safety obligations, including fire risk assessments, EWS1 processes, building safety documentation, and monitoring requirements for higher risk buildings. Review site inspection reports, major works programmes, Section 20 consultations, and long term maintenance planning to ensure statutory and lease compliance. Act as senior escalation point for complex lease interpretation, resident disputes, service charge queries, and tribunal or legal matters. Manage service charge financial performance including budget preparation, forecasting, and long term expenditure planning. Oversee procurement processes, contractor performance, and supply chain governance to ensure quality, compliance, and value for money. Provide mentoring and technical guidance to property management colleagues, promoting continuous professional development and service improvement. Support business development activity by identifying portfolio growth opportunities and representing the business professionally at industry events and networking forums. Maintain accurate property, compliance, and safety records using specialist management systems. What We Are Looking For 3-5 years+ experience in residential leasehold or block management at advanced practitioner or senior property level. Knowledge of landlord and tenant legislation, building safety regulation, cladding remediation requirements, and lease interpretation. Experience managing building safety workflows including fire safety compliance, EWS processes, and remediation programmes. Strong stakeholder management, negotiation, and communication skills at senior level. Ability to manage complex caseloads, competing priorities, and regulatory deadlines. Experience using property management systems such as Qube or similar platforms. Full UK driving licence with willingness to travel for site inspections. Professional qualifications such as TPI, AssocRICS, or progress towards relevant property management accreditation are desirable but not essential. Contact: Matty Stratton
Feb 28, 2026
Full time
Title: Senior Property Manager Location: Mostly remote / home based with 1 day per week in the Norwich office Salary: £45,000 - £55,000 base (dependent on experience and qualifications) Benefits Home based working with flexible arrangements Car allowance (£5,000 per annum) plus mileage 5 weeks annual leave plus birthday day off 4 wellbeing days per year Uncapped commission scheme linked to new site introductions Private health and dental options Employer and employee pension contribution CPD and professional development support Industry events, conferences, and subscription support Inclusive and collaborative working culture About the Role We are recruiting a Senior Property Manager to provide leadership, compliance oversight, and strategic management across a portfolio of residential blocks and estates. This role is ideal for an experienced block management professional who enjoys working at a senior operational level, supporting complex portfolio requirements, and acting as an escalation point for technical, legislative, and client matters. You will play a key role in ensuring the highest standards of leasehold property management, statutory compliance, and resident service delivery. The position is predominantly home based, with approximately one day per week in the Norwich office and additional travel for site inspections and stakeholder meetings. Key Responsibilities Provide strategic oversight of residential block and estate management operations, ensuring high quality service delivery, legal compliance, and best practice standards. Lead and support building safety and remediation programmes, including cladding remediation activity, Building Safety Act compliance, and engagement with relevant government schemes where applicable. Oversee fire safety and health and safety obligations, including fire risk assessments, EWS1 processes, building safety documentation, and monitoring requirements for higher risk buildings. Review site inspection reports, major works programmes, Section 20 consultations, and long term maintenance planning to ensure statutory and lease compliance. Act as senior escalation point for complex lease interpretation, resident disputes, service charge queries, and tribunal or legal matters. Manage service charge financial performance including budget preparation, forecasting, and long term expenditure planning. Oversee procurement processes, contractor performance, and supply chain governance to ensure quality, compliance, and value for money. Provide mentoring and technical guidance to property management colleagues, promoting continuous professional development and service improvement. Support business development activity by identifying portfolio growth opportunities and representing the business professionally at industry events and networking forums. Maintain accurate property, compliance, and safety records using specialist management systems. What We Are Looking For 3-5 years+ experience in residential leasehold or block management at advanced practitioner or senior property level. Knowledge of landlord and tenant legislation, building safety regulation, cladding remediation requirements, and lease interpretation. Experience managing building safety workflows including fire safety compliance, EWS processes, and remediation programmes. Strong stakeholder management, negotiation, and communication skills at senior level. Ability to manage complex caseloads, competing priorities, and regulatory deadlines. Experience using property management systems such as Qube or similar platforms. Full UK driving licence with willingness to travel for site inspections. Professional qualifications such as TPI, AssocRICS, or progress towards relevant property management accreditation are desirable but not essential. Contact: Matty Stratton
An established MEP contractor in North East London is looking for an Electrical Project Manager to take the reins on project delivery and play a central role in the company's next chapter. The mechanical and electrical contracting sector across London continues to see sustained demand, particularly within higher education and commercial environments where ageing building services infrastructure requires constant upgrade, maintenance, and replacement. For experienced electrical professionals who want more than just another PM role, this position offers something rare: the chance to step into a business where your work directly shapes operations, client relationships, and long-term growth. About the Company This respected MEP contracting firm has built a strong reputation delivering building services projects across London and the South East. Their client base is anchored in the higher education sector, with long-standing relationships across multiple London universities, alongside commercial and industrial work. The business is NICEIC-approved, holds a track record of quality delivery, and operates from offices in Woodford Green, North East London. As part of an ongoing leadership transition, the Directors are looking to strengthen the senior team with a capable project manager who can take genuine ownership of delivery and grow with the business over the coming years. The Role This Electrical Project Manager position in Woodford Green goes beyond standard project delivery. You will manage commercial and industrial electrical installation projects end to end, while also fulfilling the role of NICEIC Qualified Manager, responsible for liaising directly with the governing body during annual inspections and maintaining the company's accreditation standards. Day to day, the role is approximately 90% office-based with site visits for surveys, client meetings, and inspections as the projects demand. There is scope for occasional working from home. Critically, this is a position for a project manager who wants to step up and run with the opportunity, not someone looking for a quiet final posting before retirement. What the role involves Taking full ownership of electrical installation projects from estimation and pre-construction through to delivery, commissioning, and handover across London and the South East Acting as the company's NICEIC Qualified Manager, ensuring all work meets the required standards and managing the annual inspection process with confidence Collaborating with the Directors on MEP trades estimation, pre-construction planning, and contract review, identifying risks and suggesting modifications where necessary Managing project teams and subcontractors through the full project lifecycle, from initial planning and scheduling through to practical completion and client sign-off Developing detailed project programmes for electrical and building services installation activities, coordinating with mechanical trades and wider project stakeholders Reviewing and approving materials, equipment, and technical submissions for electrical systems to ensure compliance with current regulations and client specifications Building and maintaining strong client relationships, particularly within the higher education sector, to support repeat business and long-term partnerships What you will need Recognised electrical qualifications such as City and Guilds, NVQ Level 3, BTEC Level 3, HNC, or equivalent, with a building services or electrical bias Current 18th Edition BS 7671 wiring regulations certification and the ability to act as NICEIC Qualified Manager, handling inspections and compliance requirements Proven experience managing electrical installation projects within commercial, industrial, or institutional environments, with education sector exposure being particularly valuable Confidence managing multiple subcontractors across small to medium-sized projects, with strong organisational and scheduling abilities Commercial awareness with experience contributing to estimation, contract review, and cost management on MEP projects Strong digital skills and the ability to build lasting client relationships through clear communication and consistent delivery The ability to work with autonomy, make sound decisions under pressure, and take ownership of outcomes without requiring constant supervision Work Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. What is on offer A competitive salary of 60,000 for a capable project manager ready to make an impact from day one A genuine career progression pathway, with the potential to grow into a senior operational or general management role as part of the company's long-term leadership transition An office-based role in Woodford Green with flexibility for working from home and site visits across London and the South East The chance to work closely with the Directors and have real influence over how the business operates and grows A varied project portfolio spanning universities, commercial buildings, and institutional clients across the capital A straightforward, no-nonsense working culture within a tight-knit team that values technical competence and getting the job done properly Why Building Services and MEP? The building services and MEP sector is one of the most secure and rewarding areas of UK construction. Regulatory tightening, net-zero targets, and the sheer volume of ageing electrical infrastructure across London's educational and commercial estate mean that qualified electrical professionals with project management capability are in sustained demand. For those working in Electrical Project Manager roles in London and the wider South East, salaries remain competitive and career mobility is strong. Professionals who combine genuine electrical knowledge with project leadership and client management skills will find themselves well positioned for years to come, particularly within specialist MEP contractors where their expertise is valued and their contribution is visible. This Electrical Project Manager opportunity in Woodford Green is presented by The OHUB UK, connecting ambitious professionals with career-defining roles across construction and building services.
Feb 28, 2026
Full time
An established MEP contractor in North East London is looking for an Electrical Project Manager to take the reins on project delivery and play a central role in the company's next chapter. The mechanical and electrical contracting sector across London continues to see sustained demand, particularly within higher education and commercial environments where ageing building services infrastructure requires constant upgrade, maintenance, and replacement. For experienced electrical professionals who want more than just another PM role, this position offers something rare: the chance to step into a business where your work directly shapes operations, client relationships, and long-term growth. About the Company This respected MEP contracting firm has built a strong reputation delivering building services projects across London and the South East. Their client base is anchored in the higher education sector, with long-standing relationships across multiple London universities, alongside commercial and industrial work. The business is NICEIC-approved, holds a track record of quality delivery, and operates from offices in Woodford Green, North East London. As part of an ongoing leadership transition, the Directors are looking to strengthen the senior team with a capable project manager who can take genuine ownership of delivery and grow with the business over the coming years. The Role This Electrical Project Manager position in Woodford Green goes beyond standard project delivery. You will manage commercial and industrial electrical installation projects end to end, while also fulfilling the role of NICEIC Qualified Manager, responsible for liaising directly with the governing body during annual inspections and maintaining the company's accreditation standards. Day to day, the role is approximately 90% office-based with site visits for surveys, client meetings, and inspections as the projects demand. There is scope for occasional working from home. Critically, this is a position for a project manager who wants to step up and run with the opportunity, not someone looking for a quiet final posting before retirement. What the role involves Taking full ownership of electrical installation projects from estimation and pre-construction through to delivery, commissioning, and handover across London and the South East Acting as the company's NICEIC Qualified Manager, ensuring all work meets the required standards and managing the annual inspection process with confidence Collaborating with the Directors on MEP trades estimation, pre-construction planning, and contract review, identifying risks and suggesting modifications where necessary Managing project teams and subcontractors through the full project lifecycle, from initial planning and scheduling through to practical completion and client sign-off Developing detailed project programmes for electrical and building services installation activities, coordinating with mechanical trades and wider project stakeholders Reviewing and approving materials, equipment, and technical submissions for electrical systems to ensure compliance with current regulations and client specifications Building and maintaining strong client relationships, particularly within the higher education sector, to support repeat business and long-term partnerships What you will need Recognised electrical qualifications such as City and Guilds, NVQ Level 3, BTEC Level 3, HNC, or equivalent, with a building services or electrical bias Current 18th Edition BS 7671 wiring regulations certification and the ability to act as NICEIC Qualified Manager, handling inspections and compliance requirements Proven experience managing electrical installation projects within commercial, industrial, or institutional environments, with education sector exposure being particularly valuable Confidence managing multiple subcontractors across small to medium-sized projects, with strong organisational and scheduling abilities Commercial awareness with experience contributing to estimation, contract review, and cost management on MEP projects Strong digital skills and the ability to build lasting client relationships through clear communication and consistent delivery The ability to work with autonomy, make sound decisions under pressure, and take ownership of outcomes without requiring constant supervision Work Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. What is on offer A competitive salary of 60,000 for a capable project manager ready to make an impact from day one A genuine career progression pathway, with the potential to grow into a senior operational or general management role as part of the company's long-term leadership transition An office-based role in Woodford Green with flexibility for working from home and site visits across London and the South East The chance to work closely with the Directors and have real influence over how the business operates and grows A varied project portfolio spanning universities, commercial buildings, and institutional clients across the capital A straightforward, no-nonsense working culture within a tight-knit team that values technical competence and getting the job done properly Why Building Services and MEP? The building services and MEP sector is one of the most secure and rewarding areas of UK construction. Regulatory tightening, net-zero targets, and the sheer volume of ageing electrical infrastructure across London's educational and commercial estate mean that qualified electrical professionals with project management capability are in sustained demand. For those working in Electrical Project Manager roles in London and the wider South East, salaries remain competitive and career mobility is strong. Professionals who combine genuine electrical knowledge with project leadership and client management skills will find themselves well positioned for years to come, particularly within specialist MEP contractors where their expertise is valued and their contribution is visible. This Electrical Project Manager opportunity in Woodford Green is presented by The OHUB UK, connecting ambitious professionals with career-defining roles across construction and building services.
Cost Intelligence Analyst page is loaded Cost Intelligence Analystlocations: GB.London.Nova North: GB.United Kingdom: GB.Epsom.Woodcote Grovetime type: Full timeposted on: Posted Todayjob requisition id: R-149602 Job Description OverviewBecome a vital member of our Complex Projects, Delivery Partner team, proudly taking on some of the world's most exciting and prestigious projects. Join us, and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents. It's about recognising everyone's contributions equally while delivering excellence together.When you join our practice team, you'll share our vision to be the industry's foremost capability in Estimating & Cost Advisory and always doing what's right.Enjoy a diverse and exciting workload surrounded by talented colleagues ready to lend a hand. You'll support multi-disciplinary and specialist project teams on high-profile schemes across a range of sectors, delivering high impact estimating services to a range of key clients. Plus, you'll have the opportunity to grow your career and develop our internal capabilities.We are looking to hire a Senior Consultant - Cost Intelligence to support our growing business. In Complex Projects we work across three major markets:Infrastructure (Water, Defence, Aviation, etc.)Transport (Rail, Highways, Local Authorities, etc.)Energy (Nuclear, Renewable Energy, Power, etc.) Your Role Provide robust cost intelligence that stands up under scrutiny from senior stakeholders, independent reviewers, and external assurance bodies. Analyse large and complex datasets to understand cost behaviour, variability, uncertainty, distributions, outliers, and structural drivers. Own the analytical integrity of cost intelligence outputs, ensuring conclusions reflect data quality, uncertainty, and delivery context - not convenience. Help shape how cost data is interpreted, challenged, and relied upon across senior stakeholders, programme teams, commercial teams, and assurance bodies. Support the establishment of expectations for analytical rigour, proportionality, governance, and disciplined reasoning across the Cost Intelligence community. Test assumptions, methodologies, and narratives using structured, evidence based reasoning. Work closely with cost, commercial, and programme teams to ensure analysis aligns with scope maturity, delivery context, and decision needs. Contribute to shared analytical frameworks, benchmarks, models, and standards that advance consistency and quality across major programmes. Be a technical supporter of strong data governance, provenance, lineage and quality across all cost datasets. Where appropriate, support improved automation, analytical tooling, and standardisation to increase efficiency and consistency. Explain complex analysis, uncertainty, and limitations clearly to senior, non technical audiences, helping shape better informed decisions. Confidently defend analytical conclusions when asked, including from reviewers, senior stakeholders, and subject matter experts. Apply judgement, proportionality, and clarity - avoiding false precision and prioritising insight over volume. About you Grounding in data analysis, applied mathematics, and statistical reasoning, including understanding variability, uncertainty, and confidence. Demonstrable critical thinking ability, particularly in environments where data is incomplete, biased, inconsistent, or imperfect. Some experience explaining and defending analytical outputs in high scrutiny settings where decisions have material consequences. Understanding of best practice data principles on projects, programmes and portfolios and the implications these have on analysis. Ability to transform poorly structured or uncontrolled data into reliable analytical inputs. Strong proficiency in analytical tools (Excel, Power BI, SQL; Python desirable) used in service of insight rather than reporting alone. Experience and/or understanding of working in reviewed, challenged, or audited analytical environments. Understanding of cost, commercial, capital project, or programme environments. Some familiarity with benchmarking, comparative analysis, assurance, or governance frameworks such as AACE, IPA, or Green Book. Intellectually rigorous, sceptical of weak inference and motivated by improving decision quality. Comfortable articulating clear, defensible analytical positions. Values clarity, proportionality, and disciplined reasoning over unnecessary complexity or excessive output. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Feb 28, 2026
Full time
Cost Intelligence Analyst page is loaded Cost Intelligence Analystlocations: GB.London.Nova North: GB.United Kingdom: GB.Epsom.Woodcote Grovetime type: Full timeposted on: Posted Todayjob requisition id: R-149602 Job Description OverviewBecome a vital member of our Complex Projects, Delivery Partner team, proudly taking on some of the world's most exciting and prestigious projects. Join us, and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents. It's about recognising everyone's contributions equally while delivering excellence together.When you join our practice team, you'll share our vision to be the industry's foremost capability in Estimating & Cost Advisory and always doing what's right.Enjoy a diverse and exciting workload surrounded by talented colleagues ready to lend a hand. You'll support multi-disciplinary and specialist project teams on high-profile schemes across a range of sectors, delivering high impact estimating services to a range of key clients. Plus, you'll have the opportunity to grow your career and develop our internal capabilities.We are looking to hire a Senior Consultant - Cost Intelligence to support our growing business. In Complex Projects we work across three major markets:Infrastructure (Water, Defence, Aviation, etc.)Transport (Rail, Highways, Local Authorities, etc.)Energy (Nuclear, Renewable Energy, Power, etc.) Your Role Provide robust cost intelligence that stands up under scrutiny from senior stakeholders, independent reviewers, and external assurance bodies. Analyse large and complex datasets to understand cost behaviour, variability, uncertainty, distributions, outliers, and structural drivers. Own the analytical integrity of cost intelligence outputs, ensuring conclusions reflect data quality, uncertainty, and delivery context - not convenience. Help shape how cost data is interpreted, challenged, and relied upon across senior stakeholders, programme teams, commercial teams, and assurance bodies. Support the establishment of expectations for analytical rigour, proportionality, governance, and disciplined reasoning across the Cost Intelligence community. Test assumptions, methodologies, and narratives using structured, evidence based reasoning. Work closely with cost, commercial, and programme teams to ensure analysis aligns with scope maturity, delivery context, and decision needs. Contribute to shared analytical frameworks, benchmarks, models, and standards that advance consistency and quality across major programmes. Be a technical supporter of strong data governance, provenance, lineage and quality across all cost datasets. Where appropriate, support improved automation, analytical tooling, and standardisation to increase efficiency and consistency. Explain complex analysis, uncertainty, and limitations clearly to senior, non technical audiences, helping shape better informed decisions. Confidently defend analytical conclusions when asked, including from reviewers, senior stakeholders, and subject matter experts. Apply judgement, proportionality, and clarity - avoiding false precision and prioritising insight over volume. About you Grounding in data analysis, applied mathematics, and statistical reasoning, including understanding variability, uncertainty, and confidence. Demonstrable critical thinking ability, particularly in environments where data is incomplete, biased, inconsistent, or imperfect. Some experience explaining and defending analytical outputs in high scrutiny settings where decisions have material consequences. Understanding of best practice data principles on projects, programmes and portfolios and the implications these have on analysis. Ability to transform poorly structured or uncontrolled data into reliable analytical inputs. Strong proficiency in analytical tools (Excel, Power BI, SQL; Python desirable) used in service of insight rather than reporting alone. Experience and/or understanding of working in reviewed, challenged, or audited analytical environments. Understanding of cost, commercial, capital project, or programme environments. Some familiarity with benchmarking, comparative analysis, assurance, or governance frameworks such as AACE, IPA, or Green Book. Intellectually rigorous, sceptical of weak inference and motivated by improving decision quality. Comfortable articulating clear, defensible analytical positions. Values clarity, proportionality, and disciplined reasoning over unnecessary complexity or excessive output. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Technical Infrastructure Manager Birmingham Location: Birmingham - Onsite Upto:70k Khuda Technology, on behalf of our client, is seeking a talented Technical Infrastructure Manager to join their team in Birmingham. This is a hands-on leadership role where you ll combine strategic thinking with technical expertise to ensure the organisation s IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such as Exchange Online, Teams, SharePoint, OneDrive, and security tools. Define and enforce IT security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation of systems, processes, and policies, producing regular reports on performance and compliance. Skills 5+ years experience in IT infrastructure management. Strong knowledge of Windows 10/11, Microsoft 365, Azure (IaaS/PaaS), Active Directory, Group Policy, and optionally Intune. Understanding of IT security principles and vendor management. Proven leadership, project management, and problem-solving skills. Excellent communication and interpersonal abilities. If you re ready to take ownership of a dynamic IT environment and make a real impact, Khuda Technology would love to hear from you.
Feb 28, 2026
Full time
Technical Infrastructure Manager Birmingham Location: Birmingham - Onsite Upto:70k Khuda Technology, on behalf of our client, is seeking a talented Technical Infrastructure Manager to join their team in Birmingham. This is a hands-on leadership role where you ll combine strategic thinking with technical expertise to ensure the organisation s IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such as Exchange Online, Teams, SharePoint, OneDrive, and security tools. Define and enforce IT security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation of systems, processes, and policies, producing regular reports on performance and compliance. Skills 5+ years experience in IT infrastructure management. Strong knowledge of Windows 10/11, Microsoft 365, Azure (IaaS/PaaS), Active Directory, Group Policy, and optionally Intune. Understanding of IT security principles and vendor management. Proven leadership, project management, and problem-solving skills. Excellent communication and interpersonal abilities. If you re ready to take ownership of a dynamic IT environment and make a real impact, Khuda Technology would love to hear from you.
