A leading technology solution provider based in Birmingham seeks a Customer Success Manager. You will be the primary contact for clients, ensuring satisfaction and managing service delivery profitability. The role includes building relationships, overseeing operational success, handling escalations, and improving service strategies. Ideal candidates should have over 3 years of experience in service delivery, possess an ITIL certificate, and demonstrate strong communication and analytical skills. Competitive benefits and a focus on inclusivity are offered.
Feb 05, 2026
Full time
A leading technology solution provider based in Birmingham seeks a Customer Success Manager. You will be the primary contact for clients, ensuring satisfaction and managing service delivery profitability. The role includes building relationships, overseeing operational success, handling escalations, and improving service strategies. Ideal candidates should have over 3 years of experience in service delivery, possess an ITIL certificate, and demonstrate strong communication and analytical skills. Competitive benefits and a focus on inclusivity are offered.
M ller UK & Ireland"is wholly owned by Unternehmensgruppe Theo M ller which employs over 31,000 people throughout Europe. In the UK, M ller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.M ller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. M ller UK & Ireland includes: M ller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. M ller Yogurt & Desserts"which is the UK's leading yogurt manufacturer which aims to create millions more M ller moments for its consumers. It is responsible for major brands like M ller Corner, M llerlight, M ller Bliss, M ller Rice, FRijj and M ller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. Customer Category Manager Location: Market Drayton (Hybrid) Contract Type: Full-time, Permanent Bring your passion for category growth and data-driven storytelling to M ller. At M ller, we're proud to craft products that bring moments of pleasure to millions. As a Customer Category Manager, you'll be at the heart of our commercial strategy-building trusted customer partnerships, unlocking category growth and championing the M ller brand through insight-led thinking. What You'll Do Lead the development and delivery of category growth plans and the SBD Vision, including Perfect Store Standards across all formats (in-store and online). Act as the primary category contact for your customer base, supported by a clear external contact strategy. Drive simple, effective cross-functional communication on category performance, NPD status and actionable insights. Represent the voice of the customer and category in brand development, acting as a Brand Champion. Support a coaching culture, encouraging team development and collaboration. Contribute to strategic business processes including SBRs, account planning and JBPs. Analyse data to identify trends and opportunities, turning insights into compelling commercial stories. What You'll Bring A bachelor's degree or equivalent experience. A confident, articulate and adaptable communication style. A positive, can-do mindset with the ability to build strong stakeholder relationships. Curiosity and creativity in presenting a compelling vision for growth. A keen eye for detail, with the ability to think strategically and challenge the status quo. A self-motivated approach and a desire to support both personal and team development. Desirable experience includes: Working knowledge of Circana, Kantar and retailer data systems (e.g. Sainsbury's SIP). Presentation and negotiation skills. Basic leadership experience and a strong understanding of commercial processes. Why M ller? We're a values-led business with a passion for quality, innovation and our people. When you join M ller, you're not just taking a job - you're becoming part of a team that's proud to make products people love. Here's what's in it for you: Competitive salary + bonus scheme Company car Generous annual leave (increasing with service) Contributory pension plan & Life Assurance Employee Assistance Programme & flexible benefits Exclusive discounts at 800+ retailers online and in-store Plus, you'll join a business that values innovation, collaboration and growth. Ready to shape the future of dairy with us? Apply now and bring your category expertise to a brand that's built on trust, insight and growth.
Feb 05, 2026
Full time
M ller UK & Ireland"is wholly owned by Unternehmensgruppe Theo M ller which employs over 31,000 people throughout Europe. In the UK, M ller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.M ller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. M ller UK & Ireland includes: M ller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. M ller Yogurt & Desserts"which is the UK's leading yogurt manufacturer which aims to create millions more M ller moments for its consumers. It is responsible for major brands like M ller Corner, M llerlight, M ller Bliss, M ller Rice, FRijj and M ller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. Customer Category Manager Location: Market Drayton (Hybrid) Contract Type: Full-time, Permanent Bring your passion for category growth and data-driven storytelling to M ller. At M ller, we're proud to craft products that bring moments of pleasure to millions. As a Customer Category Manager, you'll be at the heart of our commercial strategy-building trusted customer partnerships, unlocking category growth and championing the M ller brand through insight-led thinking. What You'll Do Lead the development and delivery of category growth plans and the SBD Vision, including Perfect Store Standards across all formats (in-store and online). Act as the primary category contact for your customer base, supported by a clear external contact strategy. Drive simple, effective cross-functional communication on category performance, NPD status and actionable insights. Represent the voice of the customer and category in brand development, acting as a Brand Champion. Support a coaching culture, encouraging team development and collaboration. Contribute to strategic business processes including SBRs, account planning and JBPs. Analyse data to identify trends and opportunities, turning insights into compelling commercial stories. What You'll Bring A bachelor's degree or equivalent experience. A confident, articulate and adaptable communication style. A positive, can-do mindset with the ability to build strong stakeholder relationships. Curiosity and creativity in presenting a compelling vision for growth. A keen eye for detail, with the ability to think strategically and challenge the status quo. A self-motivated approach and a desire to support both personal and team development. Desirable experience includes: Working knowledge of Circana, Kantar and retailer data systems (e.g. Sainsbury's SIP). Presentation and negotiation skills. Basic leadership experience and a strong understanding of commercial processes. Why M ller? We're a values-led business with a passion for quality, innovation and our people. When you join M ller, you're not just taking a job - you're becoming part of a team that's proud to make products people love. Here's what's in it for you: Competitive salary + bonus scheme Company car Generous annual leave (increasing with service) Contributory pension plan & Life Assurance Employee Assistance Programme & flexible benefits Exclusive discounts at 800+ retailers online and in-store Plus, you'll join a business that values innovation, collaboration and growth. Ready to shape the future of dairy with us? Apply now and bring your category expertise to a brand that's built on trust, insight and growth.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fast moving environment. We work with a diverse portfolio of clients across the commercial and not for profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements, gaining exposure to different industries, business models and operating environments. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As an Assistant Manager within Risk & Advisory Services (RAS), you will play a pivotal role in delivering high quality internal audit and advisory services to our clients. You will work proactively, taking ownership of your responsibilities, while collaborating effectively with colleagues and maintaining regular, confident communication with BDO Senior Managers, Directors and Partners. You will be responsible for managing a limited portfolio of engagements, leading audits and specialist assignments, and supporting the development of junior team members. In doing so, you will build strong, trusted client relationships and make a meaningful contribution to the overall success of the team and service line. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities - such as engagement planning, portfolio oversight and project management - and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant professional experience, with a strong focus on internal audit or equivalent risk and assurance work. A recognised professional qualification (e.g. CIA with QIAL, CMIIA/MIIA, CCAB or equivalent). Experience of planning and delivering audits, with the ability to exercise sound judgement and challenge constructively. Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Proficiency in MS Office and flow charting tools; experience with internal audit systems and data analytics tools is advantageous, with training provided where required. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 05, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fast moving environment. We work with a diverse portfolio of clients across the commercial and not for profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements, gaining exposure to different industries, business models and operating environments. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As an Assistant Manager within Risk & Advisory Services (RAS), you will play a pivotal role in delivering high quality internal audit and advisory services to our clients. You will work proactively, taking ownership of your responsibilities, while collaborating effectively with colleagues and maintaining regular, confident communication with BDO Senior Managers, Directors and Partners. You will be responsible for managing a limited portfolio of engagements, leading audits and specialist assignments, and supporting the development of junior team members. In doing so, you will build strong, trusted client relationships and make a meaningful contribution to the overall success of the team and service line. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities - such as engagement planning, portfolio oversight and project management - and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant professional experience, with a strong focus on internal audit or equivalent risk and assurance work. A recognised professional qualification (e.g. CIA with QIAL, CMIIA/MIIA, CCAB or equivalent). Experience of planning and delivering audits, with the ability to exercise sound judgement and challenge constructively. Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Proficiency in MS Office and flow charting tools; experience with internal audit systems and data analytics tools is advantageous, with training provided where required. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 05, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
The Senior Property Manager will oversee a portfolio of high-end London properties, acting as the key contact for landlords and tenants. This role requires excellent customer service, strong organisational skills, and the ability to manage maintenance, compliance, insurance, and tenancy processes efficiently. The successful candidate will also support and mentor junior staff, ensuring that all managed properties meet legal and professional standards. Key Responsibilities Act as the main point of contact for landlords and tenants within your assigned portfolio. Handle day-to-day maintenance issues and coordinate repair works. Instruct and manage approved contractors, ensuring work is completed to a high standard, on time, and within budget. Obtain quotations, monitor costs, and approve invoices in line with company procedures. Conduct routine and end-of-tenancy property inspections, preparing detailed reports and arranging any required remedial works. Manage rent arrears and serve legal notices (Section 21, Section 8, rent increase, and inspection notices) where required. Oversee tenant check-in and check-out processes, ensuring smooth transitions and accurate record keeping. Assess checkout reports for deposit deductions and negotiate fair resolutions between landlords and tenants. Ensure all managed properties remain fully compliant with current legislation, arranging renewals of safety inspections and certificates as needed. Liaise with the accounts team regarding rent payments, arrears, and landlord statements. Support, train, and guide junior members of the property management team. Collaborate with the lettings, tenancy progression, client relations, and accounts teams to ensure seamless communication and service delivery. Escalate complex or high-risk cases to the Lettings Director when necessary. Skills & Experience Required Minimum 5 years' experience in residential property management within office environment. Strong knowledge of UK lettings legislation and compliance requirements. Excellent written and verbal communication skills. Proven ability to manage multiple properties and competing priorities effectively. Confident in handling insurance claims and serving legal notices. Exceptional attention to detail, accuracy, and problem-solving ability. ARLA qualification (Level 3 or above) preferred. Personal Attributes Professional, calm, and customer-focused. Self-motivated and able to work independently. Reliable, organised, and results-driven. Strong sense of ownership and accountability. Team player with a positive, can-do attitude. Committed to maintaining high service and compliance standards. To apply, please send your cover letter and CV to Contact Us Please leave your message here, and a member of our team will back to you within 24 hours. Alternatively, you can reach us at or call us at (0) . Crown Home Buying and Letting Luxury Estate Agents London International House, 1 St. Katharine's Way London, E1W 1UN
Feb 05, 2026
Full time
The Senior Property Manager will oversee a portfolio of high-end London properties, acting as the key contact for landlords and tenants. This role requires excellent customer service, strong organisational skills, and the ability to manage maintenance, compliance, insurance, and tenancy processes efficiently. The successful candidate will also support and mentor junior staff, ensuring that all managed properties meet legal and professional standards. Key Responsibilities Act as the main point of contact for landlords and tenants within your assigned portfolio. Handle day-to-day maintenance issues and coordinate repair works. Instruct and manage approved contractors, ensuring work is completed to a high standard, on time, and within budget. Obtain quotations, monitor costs, and approve invoices in line with company procedures. Conduct routine and end-of-tenancy property inspections, preparing detailed reports and arranging any required remedial works. Manage rent arrears and serve legal notices (Section 21, Section 8, rent increase, and inspection notices) where required. Oversee tenant check-in and check-out processes, ensuring smooth transitions and accurate record keeping. Assess checkout reports for deposit deductions and negotiate fair resolutions between landlords and tenants. Ensure all managed properties remain fully compliant with current legislation, arranging renewals of safety inspections and certificates as needed. Liaise with the accounts team regarding rent payments, arrears, and landlord statements. Support, train, and guide junior members of the property management team. Collaborate with the lettings, tenancy progression, client relations, and accounts teams to ensure seamless communication and service delivery. Escalate complex or high-risk cases to the Lettings Director when necessary. Skills & Experience Required Minimum 5 years' experience in residential property management within office environment. Strong knowledge of UK lettings legislation and compliance requirements. Excellent written and verbal communication skills. Proven ability to manage multiple properties and competing priorities effectively. Confident in handling insurance claims and serving legal notices. Exceptional attention to detail, accuracy, and problem-solving ability. ARLA qualification (Level 3 or above) preferred. Personal Attributes Professional, calm, and customer-focused. Self-motivated and able to work independently. Reliable, organised, and results-driven. Strong sense of ownership and accountability. Team player with a positive, can-do attitude. Committed to maintaining high service and compliance standards. To apply, please send your cover letter and CV to Contact Us Please leave your message here, and a member of our team will back to you within 24 hours. Alternatively, you can reach us at or call us at (0) . Crown Home Buying and Letting Luxury Estate Agents London International House, 1 St. Katharine's Way London, E1W 1UN
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fastmoving environment. We work with a diverse portfolio of clients across the commercial and not-for-profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements in the Public Sector. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As an Assistant Manager within Risk & Advisory Services (RAS), you will play a pivotal role in delivering high quality internal audit and advisory services to our Public Sector clients. You will work proactively, taking ownership of your responsibilities, while collaborating effectively with colleagues and maintaining regular, confident communication with BDO Senior Managers, Directors and Partners. You will be responsible for managing a limited portfolio of engagements, leading audits and specialist assignments, and supporting the development of junior team members. In doing so, you will build strong, trusted client relationships and make a meaningful contribution to the overall success of the team and service line. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities - such as engagement planning, portfolio oversight and project management - and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someon with: Relevant professional experience, with a strong focus on internal audit or equivalent risk and assurance work preferably in the Public Sector. A recognised professional qualification (e.g. CIA with QIAL, CMIIA/MIIA, CCAB or equivalent). Experience of planning and delivering audits, with the ability to exercise sound judgement and challenge constructively. Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Proficiency in MS Office and flowcharting tools; experience with internal audit systems and data analytics tools is advantageous, with training provided where required. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 05, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fastmoving environment. We work with a diverse portfolio of clients across the commercial and not-for-profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements in the Public Sector. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As an Assistant Manager within Risk & Advisory Services (RAS), you will play a pivotal role in delivering high quality internal audit and advisory services to our Public Sector clients. You will work proactively, taking ownership of your responsibilities, while collaborating effectively with colleagues and maintaining regular, confident communication with BDO Senior Managers, Directors and Partners. You will be responsible for managing a limited portfolio of engagements, leading audits and specialist assignments, and supporting the development of junior team members. In doing so, you will build strong, trusted client relationships and make a meaningful contribution to the overall success of the team and service line. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities - such as engagement planning, portfolio oversight and project management - and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someon with: Relevant professional experience, with a strong focus on internal audit or equivalent risk and assurance work preferably in the Public Sector. A recognised professional qualification (e.g. CIA with QIAL, CMIIA/MIIA, CCAB or equivalent). Experience of planning and delivering audits, with the ability to exercise sound judgement and challenge constructively. Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Proficiency in MS Office and flowcharting tools; experience with internal audit systems and data analytics tools is advantageous, with training provided where required. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Feb 05, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Contracts Manager Location: Yeovil office, covering 100 mile radius(Excluding Devon & Cornwall) Typically working Monday to Friday 39 hours. As a Contracts Manager for Novus, you'll get to see the impact and improvements your role delivers to your customers and team every day, taking your job satisfaction to whole new levels. This varied and challenging role offers you the opportunity to work with and manage a skilled and professional team, a secure environment with long term contracts and the opportunity to grow and learn. With responsibility for successfully leading a small team of Site Managers delivering Planned Kitchen, Bathrooms, Roofing, Windows and Door refurbishment and solar works in a Social Housing setting. Ensuring contracts are completed to programme, with zero defects, within budget and with no risk to Health & Safety of their operation team, the client, or the public. The successful candidate will be client facing and have extensive knowledge of Planned Works within Social Housing environment. Working 50/50 between site and office. Along with utilising your Contracts Management skills, you'll also be looking for ways to add real social value to the communities and customers you work with. Supported by your peers, team, and management to solve problems and trusted to make decisions to grow and develop relationships and revenue. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH Option to buy or sell holidays Company pension scheme Up to 7.5% Company Car or Car Allowance Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more. Responsibilities Manage the selection and formation of site personnel teams (inc. sub contractors) as determined by individual contracts. Manage site personnel, work activities and resources to meet the requirements of individual contracts. Control individual contract progress, focusing completion within time frames and budget. Ensure all necessary contract documentation / reports are accurate and produced on time. Attend monthly client meetings to review performance and future planning of works. Working under the Senior Operations Manager you will support on the preparation, processing and selection of estimates, bids and tenders and the development of the procurement programme. Assist in the presentation of the contract brief to the client. About You: As an experienced Contracts Manager you will have the experience of working within a planned works contract including both internal and external works, within a social housing environment. Ideally you will hold SMSTS or associated NVQ, but if this has expired, we will support you to renew, it's the knowledge and skills that goes with the qualification that's essential to us. Our preferred candidate will be experienced, knowledgeable, be a self starter who is focused on delivery and able to communicate well with the team to ensure everyday runs smoothly. You will need to hold a Full UK driving licence to travel to Sites daily along with a DBS check. About Novus Property Solutions Novus Property Solutions is a dynamic, award winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family owned business with a rich 128 year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award winning Property Maintenance company in this, or another role. Proud member of the Disability Confident employer scheme. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Feb 05, 2026
Full time
Contracts Manager Location: Yeovil office, covering 100 mile radius(Excluding Devon & Cornwall) Typically working Monday to Friday 39 hours. As a Contracts Manager for Novus, you'll get to see the impact and improvements your role delivers to your customers and team every day, taking your job satisfaction to whole new levels. This varied and challenging role offers you the opportunity to work with and manage a skilled and professional team, a secure environment with long term contracts and the opportunity to grow and learn. With responsibility for successfully leading a small team of Site Managers delivering Planned Kitchen, Bathrooms, Roofing, Windows and Door refurbishment and solar works in a Social Housing setting. Ensuring contracts are completed to programme, with zero defects, within budget and with no risk to Health & Safety of their operation team, the client, or the public. The successful candidate will be client facing and have extensive knowledge of Planned Works within Social Housing environment. Working 50/50 between site and office. Along with utilising your Contracts Management skills, you'll also be looking for ways to add real social value to the communities and customers you work with. Supported by your peers, team, and management to solve problems and trusted to make decisions to grow and develop relationships and revenue. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH Option to buy or sell holidays Company pension scheme Up to 7.5% Company Car or Car Allowance Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more. Responsibilities Manage the selection and formation of site personnel teams (inc. sub contractors) as determined by individual contracts. Manage site personnel, work activities and resources to meet the requirements of individual contracts. Control individual contract progress, focusing completion within time frames and budget. Ensure all necessary contract documentation / reports are accurate and produced on time. Attend monthly client meetings to review performance and future planning of works. Working under the Senior Operations Manager you will support on the preparation, processing and selection of estimates, bids and tenders and the development of the procurement programme. Assist in the presentation of the contract brief to the client. About You: As an experienced Contracts Manager you will have the experience of working within a planned works contract including both internal and external works, within a social housing environment. Ideally you will hold SMSTS or associated NVQ, but if this has expired, we will support you to renew, it's the knowledge and skills that goes with the qualification that's essential to us. Our preferred candidate will be experienced, knowledgeable, be a self starter who is focused on delivery and able to communicate well with the team to ensure everyday runs smoothly. You will need to hold a Full UK driving licence to travel to Sites daily along with a DBS check. About Novus Property Solutions Novus Property Solutions is a dynamic, award winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family owned business with a rich 128 year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award winning Property Maintenance company in this, or another role. Proud member of the Disability Confident employer scheme. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Location Oxford Westgate About Us Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day - we're for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us toTrustour colleagues to thinkCreativelyand plan for the sustained growth and development of Moss. For us this is about workingCollaborativelyand usingAgilityto achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role You are an experienced commercial and customer-focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward. Key Responsibilities Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way. You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment. You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour. Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture. You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice. Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction. You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives. Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager. You are a key player within the Area and actively support the Area Manager. Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity. You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and out of stocks. Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience. What You'll Need to Succeed Technical: Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring. Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. Experienced in creating diverse and brand-aligned visual displays. Understanding of retail business growth strategies. About You Reflects the aesthetic of Moss through personal style and presentation. Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges. Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits Employee Discount: 70% discount across all our stores. Team Reward Pay Scheme:Generous bonus scheme, paying up to 15% of your gross monthly salary each month. Refer a Friend:We recognise and reward successful referrals for Managers with a £500 bonus. Season Ticket Loan:Financial support for commuting. Cycle to Work Scheme:Encouraging eco-friendly travel. Discounted Gym Membership with PureGym:Promoting physical health and fitness. Life Insurance:Providing peace of mind for colleagues. Ongoing Development:Tailored to suit your career ambitions from day one. Access to Moss Learning:An online learning platform for skill enhancement. Employee Hub:Easy access on the go to colleague benefits, recognition, wellbeing, and company updates. New Baby Gift:Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, searchorTailorYourCareeron LinkedIn
Feb 05, 2026
Full time
Location Oxford Westgate About Us Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day - we're for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us toTrustour colleagues to thinkCreativelyand plan for the sustained growth and development of Moss. For us this is about workingCollaborativelyand usingAgilityto achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role You are an experienced commercial and customer-focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward. Key Responsibilities Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way. You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment. You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour. Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture. You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice. Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction. You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives. Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager. You are a key player within the Area and actively support the Area Manager. Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity. You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and out of stocks. Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience. What You'll Need to Succeed Technical: Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring. Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. Experienced in creating diverse and brand-aligned visual displays. Understanding of retail business growth strategies. About You Reflects the aesthetic of Moss through personal style and presentation. Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges. Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits Employee Discount: 70% discount across all our stores. Team Reward Pay Scheme:Generous bonus scheme, paying up to 15% of your gross monthly salary each month. Refer a Friend:We recognise and reward successful referrals for Managers with a £500 bonus. Season Ticket Loan:Financial support for commuting. Cycle to Work Scheme:Encouraging eco-friendly travel. Discounted Gym Membership with PureGym:Promoting physical health and fitness. Life Insurance:Providing peace of mind for colleagues. Ongoing Development:Tailored to suit your career ambitions from day one. Access to Moss Learning:An online learning platform for skill enhancement. Employee Hub:Easy access on the go to colleague benefits, recognition, wellbeing, and company updates. New Baby Gift:Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, searchorTailorYourCareeron LinkedIn
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fast moving environment. We work with a diverse portfolio of clients across the commercial and not for profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements, gaining exposure to different industries, business models and operating environments. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As a Senior Executive within Risk & Advisory Services (RAS), you will play an important role in delivering high quality internal audit, assurance and advisory services to our clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. You will be hands on in the execution of engagements, building strong technical capability, developing professional judgement, and supporting the effective delivery of engagements. Alongside this, you will act as a role model for junior team members, helping to build a high performing and collaborative team environment. You'll be someone with: An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. A recognised professional qualification (e.g. ACA, ACCA, CIA, CMIIA/MIIA, CCAB or equivalent), with relevant experience in risk management, internal audit and systems / controls testing. Awareness of compliance, legislative and wider market issues relevant to client organisations, and the ability to consider these when identifying risks and audit findings. Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and support clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues and to explain issues clearly. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 05, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fast moving environment. We work with a diverse portfolio of clients across the commercial and not for profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements, gaining exposure to different industries, business models and operating environments. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As a Senior Executive within Risk & Advisory Services (RAS), you will play an important role in delivering high quality internal audit, assurance and advisory services to our clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. You will be hands on in the execution of engagements, building strong technical capability, developing professional judgement, and supporting the effective delivery of engagements. Alongside this, you will act as a role model for junior team members, helping to build a high performing and collaborative team environment. You'll be someone with: An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. A recognised professional qualification (e.g. ACA, ACCA, CIA, CMIIA/MIIA, CCAB or equivalent), with relevant experience in risk management, internal audit and systems / controls testing. Awareness of compliance, legislative and wider market issues relevant to client organisations, and the ability to consider these when identifying risks and audit findings. Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and support clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues and to explain issues clearly. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fast moving environment. We work with a diverse portfolio of clients across the commercial and not for profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements, gaining exposure to different industries, business models and operating environments. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As a Senior Executive within Risk & Advisory Services (RAS), you will play an important role in delivering high quality internal audit, assurance and advisory services to our clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. You will be hands on in the execution of engagements, building strong technical capability, developing professional judgement, and supporting the effective delivery of engagements. Alongside this, you will act as a role model for junior team members, helping to build a high performing and collaborative team environment. You'll be someone with: An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. A recognised professional qualification (e.g. ACA, ACCA, CIA, CMIIA/MIIA, CCAB or equivalent), with relevant experience in risk management, internal audit and systems / controls testing. Awareness of compliance, legislative and wider market issues relevant to client organisations, and the ability to consider these when identifying risks and audit findings. Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and support clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues and to explain issues clearly. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 05, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fast moving environment. We work with a diverse portfolio of clients across the commercial and not for profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements, gaining exposure to different industries, business models and operating environments. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As a Senior Executive within Risk & Advisory Services (RAS), you will play an important role in delivering high quality internal audit, assurance and advisory services to our clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. You will be hands on in the execution of engagements, building strong technical capability, developing professional judgement, and supporting the effective delivery of engagements. Alongside this, you will act as a role model for junior team members, helping to build a high performing and collaborative team environment. You'll be someone with: An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. A recognised professional qualification (e.g. ACA, ACCA, CIA, CMIIA/MIIA, CCAB or equivalent), with relevant experience in risk management, internal audit and systems / controls testing. Awareness of compliance, legislative and wider market issues relevant to client organisations, and the ability to consider these when identifying risks and audit findings. Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and support clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues and to explain issues clearly. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
A leading care organization in Oxford is seeking a Supported Living Manager to enhance service delivery and lead a dedicated team. In this full-time role, you will be responsible for managing the service and ensuring person-centred care for individuals with disabilities. The ideal candidate will have experience in staff management and a commitment to upholding quality standards. Benefits include a probationary bonus, pension contributions, and 28 days of annual leave. Join a passionate team and make a difference in the community.
Feb 05, 2026
Full time
A leading care organization in Oxford is seeking a Supported Living Manager to enhance service delivery and lead a dedicated team. In this full-time role, you will be responsible for managing the service and ensuring person-centred care for individuals with disabilities. The ideal candidate will have experience in staff management and a commitment to upholding quality standards. Benefits include a probationary bonus, pension contributions, and 28 days of annual leave. Join a passionate team and make a difference in the community.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within the Economic Crime Advisory team, you will support the delivery of financial crime compliance engagements across our portfolio of clients across all sectors, including financial services, betting and gaming, real estate, crypto and legal. You will cover disciplines such as anti-money laundering, fraud prevention, counter-terrorist financing, sanctions, market abuse, anti-bribery and corruption, and/or tax evasion. In addition, you will play a key role in assisting the team with developing our financial crime offering and working methods. Our engagements typically include independently assessing clients' financial crime frameworks, supporting the creation, enhancement and remediation of financial crime systems and controls, and optimising financial crime frameworks to be more efficient and effective using technology and/or sustainable target operating models across the three lines of defence. You'll be someone with: Experience in financial crime, fraud (or similar) regulatory compliance Passionate about supporting clients with their financial crime frameworks to support the mitigation of financial crime risk Interest in learning, upskilling, and expanding knowledge and skillset into broader sectors through undertaking diverse projects and receiving on-the-job coaching. Experience of being able to juggle multiple projects and deadlines, prioritising work where needed, and independently managing own workload successfully (Desirable but not essential) Ability to investigate and resolve problems with some support and guidance as required involving senior members of the team You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 05, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within the Economic Crime Advisory team, you will support the delivery of financial crime compliance engagements across our portfolio of clients across all sectors, including financial services, betting and gaming, real estate, crypto and legal. You will cover disciplines such as anti-money laundering, fraud prevention, counter-terrorist financing, sanctions, market abuse, anti-bribery and corruption, and/or tax evasion. In addition, you will play a key role in assisting the team with developing our financial crime offering and working methods. Our engagements typically include independently assessing clients' financial crime frameworks, supporting the creation, enhancement and remediation of financial crime systems and controls, and optimising financial crime frameworks to be more efficient and effective using technology and/or sustainable target operating models across the three lines of defence. You'll be someone with: Experience in financial crime, fraud (or similar) regulatory compliance Passionate about supporting clients with their financial crime frameworks to support the mitigation of financial crime risk Interest in learning, upskilling, and expanding knowledge and skillset into broader sectors through undertaking diverse projects and receiving on-the-job coaching. Experience of being able to juggle multiple projects and deadlines, prioritising work where needed, and independently managing own workload successfully (Desirable but not essential) Ability to investigate and resolve problems with some support and guidance as required involving senior members of the team You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Manage risk for our clients to make them stronger for the future. Our Digital Services are designed to enable organisations to leverage our innovative methodologies, technology, and highly experienced professionals to manage their business risks most effectively. Working at BDO offers curious-minded people excellent exposure to all aspects of business strategy, operations and more. We're a dynamic team of internal auditors, accountants, technology, and business transformation experts with disciplines in finance, risk, projects and change, cyber and digital, amongst others. We are looking for a high-performing individual looking to advance their career in our fast growing and dynamic team. In addition to strong experience of business development, leading client engagements and being technical SME, you will have strong people values and a passion for mentoring and playing an active role in maintaining and enhancing the strong people culture within our team. You'll be someone with: Strong understanding and expert knowledge of IT Governance, IT General Controls and emerging IT risks / trends; Leading a team and a passion for mentoring and supporting the development of self and others; Excellent verbal and written communication skills to review and refine proposals and reports; Building sustainable relationships and networks with team members and with clients; Prior consulting /advisory experience and an ability to manage several engagements simultaneously Manage, deliver and grow co-source and outsource IT Internal Audit and IT Governance portfolio and match client needs to Digital offerings and capabilities Devise IT internal audit plans aligned with client's business strategies and business risk and manage execution thereof Assess, advise on and drive implementation of IT Governance best practices Delivery of business process and control optimisation engagements leveraging understanding of ERP enabled business processes (i.e. P2P, O2C, H2R, R2R) and data analytics to understand business operations and identify opportunities and underlying root causes including: You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 05, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Manage risk for our clients to make them stronger for the future. Our Digital Services are designed to enable organisations to leverage our innovative methodologies, technology, and highly experienced professionals to manage their business risks most effectively. Working at BDO offers curious-minded people excellent exposure to all aspects of business strategy, operations and more. We're a dynamic team of internal auditors, accountants, technology, and business transformation experts with disciplines in finance, risk, projects and change, cyber and digital, amongst others. We are looking for a high-performing individual looking to advance their career in our fast growing and dynamic team. In addition to strong experience of business development, leading client engagements and being technical SME, you will have strong people values and a passion for mentoring and playing an active role in maintaining and enhancing the strong people culture within our team. You'll be someone with: Strong understanding and expert knowledge of IT Governance, IT General Controls and emerging IT risks / trends; Leading a team and a passion for mentoring and supporting the development of self and others; Excellent verbal and written communication skills to review and refine proposals and reports; Building sustainable relationships and networks with team members and with clients; Prior consulting /advisory experience and an ability to manage several engagements simultaneously Manage, deliver and grow co-source and outsource IT Internal Audit and IT Governance portfolio and match client needs to Digital offerings and capabilities Devise IT internal audit plans aligned with client's business strategies and business risk and manage execution thereof Assess, advise on and drive implementation of IT Governance best practices Delivery of business process and control optimisation engagements leveraging understanding of ERP enabled business processes (i.e. P2P, O2C, H2R, R2R) and data analytics to understand business operations and identify opportunities and underlying root causes including: You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fast moving environment. We work with a diverse portfolio of clients across the commercial and not for profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements, gaining exposure to different industries, business models and operating environments. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As a Senior Executive within Risk & Advisory Services (RAS), you will play an important role in delivering high quality internal audit, assurance and advisory services to our clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. You will be hands on in the execution of engagements, building strong technical capability, developing professional judgement, and supporting the effective delivery of engagements. Alongside this, you will act as a role model for junior team members, helping to build a high performing and collaborative team environment. You'll be someone with: An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. A recognised professional qualification (e.g. ACA, ACCA, CIA, CMIIA/MIIA, CCAB or equivalent), with relevant experience in risk management, internal audit and systems / controls testing. Awareness of compliance, legislative and wider market issues relevant to client organisations, and the ability to consider these when identifying risks and audit findings. Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and support clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues and to explain issues clearly. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 05, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fast moving environment. We work with a diverse portfolio of clients across the commercial and not for profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements, gaining exposure to different industries, business models and operating environments. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As a Senior Executive within Risk & Advisory Services (RAS), you will play an important role in delivering high quality internal audit, assurance and advisory services to our clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. You will be hands on in the execution of engagements, building strong technical capability, developing professional judgement, and supporting the effective delivery of engagements. Alongside this, you will act as a role model for junior team members, helping to build a high performing and collaborative team environment. You'll be someone with: An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. A recognised professional qualification (e.g. ACA, ACCA, CIA, CMIIA/MIIA, CCAB or equivalent), with relevant experience in risk management, internal audit and systems / controls testing. Awareness of compliance, legislative and wider market issues relevant to client organisations, and the ability to consider these when identifying risks and audit findings. Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and support clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues and to explain issues clearly. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within the Economic Crime Advisory team, you will support the delivery of financial crime compliance engagements across our portfolio of clients across all sectors, including financial services, betting and gaming, real estate, crypto and legal. You will cover disciplines such as anti-money laundering, fraud prevention, counter-terrorist financing, sanctions, market abuse, anti-bribery and corruption, and/or tax evasion. In addition, you will play a key role in assisting the team with developing our financial crime offering and working methods. Our engagements typically include independently assessing clients' financial crime frameworks, supporting the creation, enhancement and remediation of financial crime systems and controls, and optimising financial crime frameworks to be more efficient and effective using technology and/or sustainable target operating models across the three lines of defence. You'll be someone with: Experience in financial crime, fraud (or similar) regulatory compliance Passionate about supporting clients with their financial crime frameworks to support the mitigation of financial crime risk Interest in learning, upskilling, and expanding knowledge and skillset into broader sectors through undertaking diverse projects and receiving on-the-job coaching. Experience of being able to juggle multiple projects and deadlines, prioritising work where needed, and independently managing own workload successfully (Desirable but not essential) Ability to investigate and resolve problems with some support and guidance as required involving senior members of the team You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 05, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within the Economic Crime Advisory team, you will support the delivery of financial crime compliance engagements across our portfolio of clients across all sectors, including financial services, betting and gaming, real estate, crypto and legal. You will cover disciplines such as anti-money laundering, fraud prevention, counter-terrorist financing, sanctions, market abuse, anti-bribery and corruption, and/or tax evasion. In addition, you will play a key role in assisting the team with developing our financial crime offering and working methods. Our engagements typically include independently assessing clients' financial crime frameworks, supporting the creation, enhancement and remediation of financial crime systems and controls, and optimising financial crime frameworks to be more efficient and effective using technology and/or sustainable target operating models across the three lines of defence. You'll be someone with: Experience in financial crime, fraud (or similar) regulatory compliance Passionate about supporting clients with their financial crime frameworks to support the mitigation of financial crime risk Interest in learning, upskilling, and expanding knowledge and skillset into broader sectors through undertaking diverse projects and receiving on-the-job coaching. Experience of being able to juggle multiple projects and deadlines, prioritising work where needed, and independently managing own workload successfully (Desirable but not essential) Ability to investigate and resolve problems with some support and guidance as required involving senior members of the team You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Get Staffed Online Recruitment Limited
Eastleigh, Hampshire
Grounds Maintenance Manager Eastleigh £28 31.5k + Car, 10 % Pension, Private Medical Our client is a land-owning quality Open Space Management Company with a growing diverse portfolio of over 320 housing developments throughout England and Wales and are committed to providing value for money and high quality. Their open spaces include a variety of features such as extensive soft landscaping, play areas, roadways, street lighting and drainage. They also manage a wide variety of habitat types and have an ever-increasing desire to improve the ecological value of their developments. Their simple principle is to deliver effective, high-quality land management that sustains and adds value for the long-term benefit of the environment, the development, and its residents. The Grounds Maintenance Manager / Contract Manager will be responsible for developments throughout and between Swindon, Dorchester to Chichester. This is an ideal step up from an experienced Grounds Maintenance Operative / Supervisor looking to take a managerial position off the tools, or an experienced Contracts Manager with a keen eye on horticulture. Our client s sustainable approach to land management means they aim to improve biodiversity on open spaces in their care, working to enhance and create additional habitats whilst engaging residents in the journey via initiatives such as an Award-Winning Bee Friendly Campaign. They have enhanced and created 1000s of square metres of habitats. Duties and Responsibilities To oversee the management and sub-contracted maintenance of public open spaces on allocated developments to a high standard, which will include but is not limited to: Liaising with sub-contractors daily and ensuring conformity with their contract. Conducting regular development inspections and reporting on our client s bespoke inspection app (tablet based) ensuring quality and Health and Safety requirements are met. Building and maintaining strong relationships with your sub-contractors including educating and enhancing their skills. Producing monthly reports to the Operations Manager for your region. Inspecting playground equipment (training provided) and arranging necessary repairs. Liaising with residents and responding to their queries delivering excellent customer service. Follow best practice guidelines. Be self-motivated and identify opportunities for amenity and biodiversity improvements. Who They re Looking For: Hold a Degree in one of the following fields: Horticulture, Ecology, or Conservation; OR experience in a similar role; OR 3 years working at the operative / supervisory level of grounds maintenance. Ability to prioritise, problem solve and manage both short-term and long-term aspirations for a given development. A full, clean driving licence. Applicants must demonstrate a desire to manage the delivery of consistent high-quality grounds maintenance. Effective communication skills when liaising with residents and sub-contractors. Excellent organisational skills. A good understanding and use of IT. Ecological and Horticultural credentials or a keen interest would be desirable. What You Will Get: 25 days annual leave + bank holidays 10% Non-contributory pension scheme Death in service insurance and private medical cover Company car Laptop, iPad, and iPhone This position requires a satisfactory basic DBS check and driving licence check. If you ve previously thrived as a Grounds Maintenance Supervisor, Landscape Contracts Manager, Landscape Operations Manager, Soft-Landscaping Supervisor, Parks and Grounds Manager, Estates or Parks Manager, Green Space Manager, Green-Spaces Team Leader, Estates and Grounds Manager, Landscape and Grounds Manager, Environmental Services Manager, Environmental Operations Manager, Arboriculture or Ecology Officer, Grounds and Facilities Manager, Facilities Grounds Manager, Open Space Manager, Open Space and Landscape Manager, Contracts Manager or Assistant Contracts Manager or similar, then our client wants to hear from you.
Feb 05, 2026
Full time
Grounds Maintenance Manager Eastleigh £28 31.5k + Car, 10 % Pension, Private Medical Our client is a land-owning quality Open Space Management Company with a growing diverse portfolio of over 320 housing developments throughout England and Wales and are committed to providing value for money and high quality. Their open spaces include a variety of features such as extensive soft landscaping, play areas, roadways, street lighting and drainage. They also manage a wide variety of habitat types and have an ever-increasing desire to improve the ecological value of their developments. Their simple principle is to deliver effective, high-quality land management that sustains and adds value for the long-term benefit of the environment, the development, and its residents. The Grounds Maintenance Manager / Contract Manager will be responsible for developments throughout and between Swindon, Dorchester to Chichester. This is an ideal step up from an experienced Grounds Maintenance Operative / Supervisor looking to take a managerial position off the tools, or an experienced Contracts Manager with a keen eye on horticulture. Our client s sustainable approach to land management means they aim to improve biodiversity on open spaces in their care, working to enhance and create additional habitats whilst engaging residents in the journey via initiatives such as an Award-Winning Bee Friendly Campaign. They have enhanced and created 1000s of square metres of habitats. Duties and Responsibilities To oversee the management and sub-contracted maintenance of public open spaces on allocated developments to a high standard, which will include but is not limited to: Liaising with sub-contractors daily and ensuring conformity with their contract. Conducting regular development inspections and reporting on our client s bespoke inspection app (tablet based) ensuring quality and Health and Safety requirements are met. Building and maintaining strong relationships with your sub-contractors including educating and enhancing their skills. Producing monthly reports to the Operations Manager for your region. Inspecting playground equipment (training provided) and arranging necessary repairs. Liaising with residents and responding to their queries delivering excellent customer service. Follow best practice guidelines. Be self-motivated and identify opportunities for amenity and biodiversity improvements. Who They re Looking For: Hold a Degree in one of the following fields: Horticulture, Ecology, or Conservation; OR experience in a similar role; OR 3 years working at the operative / supervisory level of grounds maintenance. Ability to prioritise, problem solve and manage both short-term and long-term aspirations for a given development. A full, clean driving licence. Applicants must demonstrate a desire to manage the delivery of consistent high-quality grounds maintenance. Effective communication skills when liaising with residents and sub-contractors. Excellent organisational skills. A good understanding and use of IT. Ecological and Horticultural credentials or a keen interest would be desirable. What You Will Get: 25 days annual leave + bank holidays 10% Non-contributory pension scheme Death in service insurance and private medical cover Company car Laptop, iPad, and iPhone This position requires a satisfactory basic DBS check and driving licence check. If you ve previously thrived as a Grounds Maintenance Supervisor, Landscape Contracts Manager, Landscape Operations Manager, Soft-Landscaping Supervisor, Parks and Grounds Manager, Estates or Parks Manager, Green Space Manager, Green-Spaces Team Leader, Estates and Grounds Manager, Landscape and Grounds Manager, Environmental Services Manager, Environmental Operations Manager, Arboriculture or Ecology Officer, Grounds and Facilities Manager, Facilities Grounds Manager, Open Space Manager, Open Space and Landscape Manager, Contracts Manager or Assistant Contracts Manager or similar, then our client wants to hear from you.
General Manager Monday- Friday 40hrs PW Salary- £47,749 We are looking for an experienced General Manager to manage a Monday - Friday business based in Burgess Hill. You will lead the catering and hospitality operation of a large, fast-paced corporate environment with multiple service lines and a high-profile client. This is a senior operational role with full accountability for performance, people, and commercial delivery. Overview As General Manager, you will have end-to-end responsibility for all food and hospitality services on site, including the restaurant and coffee bar, hospitality and events, snacking, vending and a free-issue F&B programme. You will lead an on-site team of 15 people, manage multiple service formats, and act as the senior point of contact for the client. This role requires a confident operator who can balance day-to-day delivery with strong commercial discipline and long-term improvement. Key Responsibilities Lead and inspire the on-site management and operational teams, setting clear standards and expectations. Take full ownership of financial performance, including revenue, labour, cost control, forecasting and free-issue budgets. Ensure vending and complimentary programmes are well-governed, controlled, and aligned to client expectations. Build strong, credible relationships including with the FM partner & internal stakeholders. Ensure all services are delivered safely, compliantly, and to agreed standards. Drive continuous improvement across service quality, efficiency, and colleague experience. About You Proven experience as a General Manager (or equivalent senior role) in corporate catering, workplace hospitality, or a similarly complex environment. Strong commercial and financial skills, with demonstrable P&L ownership. Experience managing multiple service lines, including non-revenue or free-issue models. Proven experience managing Health & Safety and Food Safety standards, including leading internal and external audits and maintaining full audit readiness across the operation A confident, credible leader who is calm under pressure and comfortable engaging with senior stakeholders. Organized, decisive, and accountable, with high personal standards. Why Join Us Competitive Salary + bonus Comprehensive benefits package Free Meals & coffee Career Growth Opportunities About Us Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com SU Group Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Feb 05, 2026
Full time
General Manager Monday- Friday 40hrs PW Salary- £47,749 We are looking for an experienced General Manager to manage a Monday - Friday business based in Burgess Hill. You will lead the catering and hospitality operation of a large, fast-paced corporate environment with multiple service lines and a high-profile client. This is a senior operational role with full accountability for performance, people, and commercial delivery. Overview As General Manager, you will have end-to-end responsibility for all food and hospitality services on site, including the restaurant and coffee bar, hospitality and events, snacking, vending and a free-issue F&B programme. You will lead an on-site team of 15 people, manage multiple service formats, and act as the senior point of contact for the client. This role requires a confident operator who can balance day-to-day delivery with strong commercial discipline and long-term improvement. Key Responsibilities Lead and inspire the on-site management and operational teams, setting clear standards and expectations. Take full ownership of financial performance, including revenue, labour, cost control, forecasting and free-issue budgets. Ensure vending and complimentary programmes are well-governed, controlled, and aligned to client expectations. Build strong, credible relationships including with the FM partner & internal stakeholders. Ensure all services are delivered safely, compliantly, and to agreed standards. Drive continuous improvement across service quality, efficiency, and colleague experience. About You Proven experience as a General Manager (or equivalent senior role) in corporate catering, workplace hospitality, or a similarly complex environment. Strong commercial and financial skills, with demonstrable P&L ownership. Experience managing multiple service lines, including non-revenue or free-issue models. Proven experience managing Health & Safety and Food Safety standards, including leading internal and external audits and maintaining full audit readiness across the operation A confident, credible leader who is calm under pressure and comfortable engaging with senior stakeholders. Organized, decisive, and accountable, with high personal standards. Why Join Us Competitive Salary + bonus Comprehensive benefits package Free Meals & coffee Career Growth Opportunities About Us Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com SU Group Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Domestic Violence and Abuse Team Leader London The Organisation Our client is a registered charity and independent accommodation association. They champion female empowerment by providing and promoting accommodation for women and gender-specific support services. They have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated. They are now looking for a Domestic Violence and Abuse Team Leader to join them on a full-time, permanent basis. The Benefits - Salary of £37,164 per annum - Attractive pension scheme - Perkbox - Buying and selling annual leave - Health Shield - Season Ticket loan - Subsidised gym membership - Course funding If you have experience of managing teams delivering services to vulnerable people, expertise within volunteer programmes and a strong grasp of gender-based violence legislation, this is your chance to make a real difference to women affected by abuse. You'll play a central role in leading services that achieve positive outcomes for women and enable them to access the support and services they need to rebuild their lives. In addition to undertaking this vital work, you'll discover an organisation with a strong values-led culture and a long-standing commitment to equality, safety and empowerment. The Role As a Domestic Violence and Abuse Team Leader, you will oversee the operational delivery of our client's DVA services. Specifically, you will lead, manage and motivate a team delivering high-quality support, and manage your own caseload of women living in refuge accommodation or supported in the community. You will support resettlement when it's time for survivors to move on, co-ordinate interventions as part of an integrated package of accommodation, health, therapeutic and social support, and ensure high standards of customer care. The last will be achieved through effective line management, risk management, performance monitoring and ensuring services are delivered safely, effectively and in line with requirements. Additionally, you will: - Act as an inspiring role model for our client's services - Monitor team performance and ensure structured line management is provided - Report to the Deputy Manager - Maintain H&S standards and fill void properties - Approve risk assessment and support plans About You To be considered as a Domestic Violence and Abuse Team Leader, you will need: - Significant experience managing teams delivering services to vulnerable people in floating support and gender-specific accommodation-based settings - Experience of managing volunteers or volunteer programmes - Experience of setting, managing and monitoring budgets - Experience of partnership working with voluntary and statutory agencies - Experience of all aspects of staff management, including recruitment, induction, supervision, appraisal and managing poor performance - Knowledge and experience of delivering accommodation-related support services under contract, including monitoring and meeting quality standards - Extensive, up-to-date knowledge of relevant legislation and local and national policy relating to gender-based violence - Sound working knowledge of person-centred support planning, trauma-informed practice, risk assessment and outcome monitoring - The ability to coach, mentor and support staff, helping them develop skills and build strong team morale Other organisations may call this role DVA, Domestic Violence Advisor, DV Team Leader, DV Service Manager, Domestic Abuse Team Leader, Refuge Manager, or Domestic Violence Services Lead. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to make a difference as a Domestic Violence and Abuse Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet our client's values.
Feb 05, 2026
Full time
Domestic Violence and Abuse Team Leader London The Organisation Our client is a registered charity and independent accommodation association. They champion female empowerment by providing and promoting accommodation for women and gender-specific support services. They have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated. They are now looking for a Domestic Violence and Abuse Team Leader to join them on a full-time, permanent basis. The Benefits - Salary of £37,164 per annum - Attractive pension scheme - Perkbox - Buying and selling annual leave - Health Shield - Season Ticket loan - Subsidised gym membership - Course funding If you have experience of managing teams delivering services to vulnerable people, expertise within volunteer programmes and a strong grasp of gender-based violence legislation, this is your chance to make a real difference to women affected by abuse. You'll play a central role in leading services that achieve positive outcomes for women and enable them to access the support and services they need to rebuild their lives. In addition to undertaking this vital work, you'll discover an organisation with a strong values-led culture and a long-standing commitment to equality, safety and empowerment. The Role As a Domestic Violence and Abuse Team Leader, you will oversee the operational delivery of our client's DVA services. Specifically, you will lead, manage and motivate a team delivering high-quality support, and manage your own caseload of women living in refuge accommodation or supported in the community. You will support resettlement when it's time for survivors to move on, co-ordinate interventions as part of an integrated package of accommodation, health, therapeutic and social support, and ensure high standards of customer care. The last will be achieved through effective line management, risk management, performance monitoring and ensuring services are delivered safely, effectively and in line with requirements. Additionally, you will: - Act as an inspiring role model for our client's services - Monitor team performance and ensure structured line management is provided - Report to the Deputy Manager - Maintain H&S standards and fill void properties - Approve risk assessment and support plans About You To be considered as a Domestic Violence and Abuse Team Leader, you will need: - Significant experience managing teams delivering services to vulnerable people in floating support and gender-specific accommodation-based settings - Experience of managing volunteers or volunteer programmes - Experience of setting, managing and monitoring budgets - Experience of partnership working with voluntary and statutory agencies - Experience of all aspects of staff management, including recruitment, induction, supervision, appraisal and managing poor performance - Knowledge and experience of delivering accommodation-related support services under contract, including monitoring and meeting quality standards - Extensive, up-to-date knowledge of relevant legislation and local and national policy relating to gender-based violence - Sound working knowledge of person-centred support planning, trauma-informed practice, risk assessment and outcome monitoring - The ability to coach, mentor and support staff, helping them develop skills and build strong team morale Other organisations may call this role DVA, Domestic Violence Advisor, DV Team Leader, DV Service Manager, Domestic Abuse Team Leader, Refuge Manager, or Domestic Violence Services Lead. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to make a difference as a Domestic Violence and Abuse Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet our client's values.
We're looking for a Design Engineer to join our Design team based in Bristol. Kier Design are a top-25 engineering consultancy, You'll be working within Kier 700 strong internal consultancy Kier Design supporting with the delivery of Civil Infrastructure Engineering related services. You will also contribute to the delivery of more complex services by providing solutions which are safe and buildable whilst achieving the clients' goals. We believe in building teams around our people, rather than squeezing people into our teams, and we want to help you carve out a role in which you'll grow and thrive for many years to come. We offer market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers., we actively promote, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location : Bristol Hours : 37.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us What will you be responsible for? As a Design Engineer, you'll be working within the Structural and Geotechnical Engineering team, supporting Kier in delivering infrastructure projects for clients such as the Environment Agency, Severn Trent, and Mining Remediation Authority. Your day to day will include: Reviewing and agreeing technical requirements of the client remit, ensuring it is fully understood, questioning, and challenging where necessary Contributing to the development of fee proposals Organising and leading the day-to-day workload of engineers and technical staff within the Design team, ensuring technical compliance of the design to the remit Maintaining compliance with applicable legal requirements and company policies / procedures and where applicable client procedures, including CDM Regulations, the Kier SHE Management System (SHEMS) and design Quality Management System (QMS) Contributing to the financial and commercial management of projects such as progress monitoring, change control, and delivering to the agreed programme and budget with the support of the Engineering Manager and Commercial Manager, delivering alternative solutions and value engineering, enhancing Kier's competitive position What are we looking for? This role of Design Engineer is great for you if: Experience in design delivery, comfortable using your own judgement when managing uncertainty and technical risk, whilst learning and working in new areas with support from colleagues Relevant postgraduate experience in the design of hydraulic structures and river engineering, or similar Working towards Chartered or Incorporated member of a relevant professional institution (e.g., CEng MICE) Driving licence to visit various sites and offices Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
Feb 05, 2026
Full time
We're looking for a Design Engineer to join our Design team based in Bristol. Kier Design are a top-25 engineering consultancy, You'll be working within Kier 700 strong internal consultancy Kier Design supporting with the delivery of Civil Infrastructure Engineering related services. You will also contribute to the delivery of more complex services by providing solutions which are safe and buildable whilst achieving the clients' goals. We believe in building teams around our people, rather than squeezing people into our teams, and we want to help you carve out a role in which you'll grow and thrive for many years to come. We offer market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers., we actively promote, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location : Bristol Hours : 37.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us What will you be responsible for? As a Design Engineer, you'll be working within the Structural and Geotechnical Engineering team, supporting Kier in delivering infrastructure projects for clients such as the Environment Agency, Severn Trent, and Mining Remediation Authority. Your day to day will include: Reviewing and agreeing technical requirements of the client remit, ensuring it is fully understood, questioning, and challenging where necessary Contributing to the development of fee proposals Organising and leading the day-to-day workload of engineers and technical staff within the Design team, ensuring technical compliance of the design to the remit Maintaining compliance with applicable legal requirements and company policies / procedures and where applicable client procedures, including CDM Regulations, the Kier SHE Management System (SHEMS) and design Quality Management System (QMS) Contributing to the financial and commercial management of projects such as progress monitoring, change control, and delivering to the agreed programme and budget with the support of the Engineering Manager and Commercial Manager, delivering alternative solutions and value engineering, enhancing Kier's competitive position What are we looking for? This role of Design Engineer is great for you if: Experience in design delivery, comfortable using your own judgement when managing uncertainty and technical risk, whilst learning and working in new areas with support from colleagues Relevant postgraduate experience in the design of hydraulic structures and river engineering, or similar Working towards Chartered or Incorporated member of a relevant professional institution (e.g., CEng MICE) Driving licence to visit various sites and offices Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
