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A leading consultancy partner is seeking an experienced Project Manager to lead a pivotal digital transformation programme in the public sector. You will influence delivery processes and manage various aspects of the project to ensure alignment with GDS standards. The ideal candidate will have proven experience in complex public-sector projects, strong stakeholder engagement skills, and familiarity with agile delivery principles. This hybrid role is based in Liverpool with occasional travel to London, offering the chance to impact public services significantly.

Job Description: The opportunity The Grid Automation Business Unit of Hitachi Energy is seeking a dynamic Global IT Leader for the role of Global BST Manager, Grid Automation, to lead an existing team of over forty IT Professionals in supporting and advancing Grid Automation's global businesses and digital IT transformation initiatives. Business Solution Teams (BSTs) in each Business Unit (BU) have complete responsibility for managing BU-specific applications and Infrastructure services, including service delivery. They oversee and control these applications and services while adhering to global governance and security standards. BSTs design and implement the IT Roadmap and Application Landscape for their respective BUs to align with business requirements. They closely collaborate with global departments to help deliver function-wide applications and enterprise platforms. How you will make an impact Lead Business relationship management with BUs including BST Leadership and guidance across BU/HUB/GPG/Functions. Lead IT Demand Mgt to meet Business requirements. Management and governance of the BST IT organization to support and deliver on Demand priorities. Accountable for Application Management for BU specific applications, Infrastructure/ Onsite Service Delivery Operational Management of BST assigned Sites. Support IT/OT Cybersecurity Onsite Service Delivery Operational Management of BST assigned Sites. Digital Transformation IT Build Deployments to support growth of business. Accountable for the total IT offering to the business and provide interface to relevant IT partners, articulating the needs of the business to the relevant IT partners to ensure impactful support to the business. Ensure alignment of IT roadmap to business needs through communication and active feedback loops between stakeholders and IT organization. Define and implement strategic IT priorities in the organization in line with BU strategy and Strategic Business initiatives, covering business functions application landscape, utilizing the existing IT solutions portfolio or ensuring to provide new solutions, where appropriate. Understand the business demands, the current and long-term business strategy and translate them into opportunities for IT to add value to the business. Implement and ensure compliance with global and local standards, tools, processes related to operations/projects execution. Analyze results of internal and external audits and identify common areas of improvement within the organization. Provide the BU escalation point for all IT related issues. Responsible for BST budget and investments and creating transparency on business unit IT costs. Setting standard documentation for audits and their records, findings and reports. Develop and share best practices across BST community. Foster communication between BU and IT organization. Ensure (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee. Your background Minimum 15+ years of professional working experience in IT. 10+ years' experience working in global and diverse organizations with understanding of Infrastructure, Applications and platforms. A bachelor's degree is required; a master's degree is preferred. Strong written and verbal communication skills. Highly organized with attention to detail. Proven success working in matrixed organizations. Capable of successfully leading remote teams across multiple time zones More about us: Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. About Hitachi- We offer: Contract of employment Benefits: We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.We can provide more information during the recruitment process. Possibility to gain experience in international environment Possibility to work for industry leader in green energy solution Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible. Are you ready to make an impact and be part of the journey? The retail landscape is changing more rapidly than ever, with shopper habits shifting to trend-led, now demanding authenticity and experience over brand and product. We are looking for engaging individuals to join us on the journey of change and navigate the future of retail with delivering impactful training. Representingour portfolio of the most PremiumCollection Fragrances you will be the brand and category expert, bringing to life our heritage and values in store, whilst developing partnerships to driveretail business within our key retailers and store teams. You will also be a key partner in buildingAdvocacy and working with Influencers. Your mission is to inspire our customers to drive engagement,loyaltyand performance of thebrands. You will demonstrate genuine excitement and enthusiasm for people and luxury retail, with our mission to drive loyalty and memorable customer experiences. You ooze passion forFragrance, particularly the premium collection categorykeepup-to-date with current trends andolfactory storytelling and expertiseto motivate and inspire our fast-paced retail teams to drive results and build a connection and love forthe fragrance category. You will be a driven self-starter who creates a real buzz with the retail teams on store visits, whilst being service and experience led. Your creative flare and innovative eventingand masterclass ideaswill come to life in planning and executing in store events, with the business goal to drive retail targets. Your passion for influencing people will come to play when leading from the front, sharing best practices with exceptional eventing. Aligned with our values, whilst being trend led and commercially aware. You are digitally savvy and actively engage with social media trends to create content, with a strong on-camera presence. You will have a proven track record of facilitating masterclasses. Being thefragrancelead for PR-led fashion shows, collaborations, media events, editorial interviews and shoots. Supporting PR-led influencer events, shoots and relationship building. You will deliver Masterclasses in flagship stores and at brand events (bothconsumerfacing as well as press, media, influencers) to various size groups You will deliver retail through activity and can seamlessly switch on impromptu sessions when pre-booked activity is cancelled or under subscribed. You will have the ability to influence stakeholders and be results oriented, engaging in the delivery to drive growth and master retail excellence. Being accountable for the performance of the events in your stores. You will collaborate with Education teams to developOlfactoryskills for the brand, through classroom & digital education, as well as in store coaching. You will be a genuine Brand Ambassador, confidently leading the animation and coaching for retailer engagement whilst bringing our brands to life. You will be responsible for growing our retail business through achieving business metrics and incremental growth. Following brandguidelinesyou will create videos and content for both education and social mediaincluding olfactory expertise, exceptional storytelling and trend led content. Cultivate a strong online presence through a branded Instagram handle, creating engaging content that reflects current social media trends, expands your network, and professionally represents the brand. You will regularly work with the Advocacy & Influence team, as well as brand teams on key launches and projects Driving CRM & Data capture at all events/store visits to increase customer loyalty Must Haves Minimum of 3 years Retail experience Highly skilled inFragrance - olfactory expertise, storytelling and premium perfumery focused. Proven track record of driving retail results, providing exceptional customer service Proven track record of regularly setting up, promoting and executing successful face to face and virtual masterclass events. Flexible approach to availability in line with the needs of the business. We would love your animating magic to be spread across UKI, therefore we would need you to be comfortable with travelling and occasional overnight stays. This role isfield/storebased, so you will be comfortable travellingtomultiple different stores across the UKI as well as supporting with Education and A&I events. Well-developed analytical skills, with the ability to approach in identifying opportunities. DELIVERABLES/OUTCOMES: Achievement of Event Targets Contribute to driving Retail Performance in region Exceptional consumer experience KEY SKILLS High levelFragrance Expertise KEY STAKEHOLDERS: Head of Fragrance Education Flagship Store Managers Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being: Competitive Compensation :Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success. Exclusive Product Perks :Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop. Generous Time Off :Recharge and refresh with 30 days of holiday, inclusive of bank holidays. Health and Wellness Benefits :Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being. Referral Bonus Program :Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team. Sustainability Initiatives :Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.

Job Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company,providinga broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossall oftheseservices We believe in inclusion and diversity and supporting the whole person. Our core valuescomprise ofStewardship, Best People, Client Value Creation, One Global Network, Respect for theIndividualand Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,cutting-edgetechnologies, and a global network of experts. Key Responsibilities Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g.Dynatrace, Datadog, New Relic, Elastic) to proactivelymonitorservice health and performance. Utilisepredictive alerting and anomaly detection to prevent incidents andoptimisedelivery priorities. Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery. Client Communication Act as the primary point of contact for service delivery, building strong, trusted client relationships. Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention models. Use AIOps insights to improve service availability, performance, and reliability. Driveoptimisationthrough data-led decision-making and proactive operations. Documentation and Reporting Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional teams including IT, DevOps, and business units. Promote adoption of AIOps and automation tools across operational teams. Encourage skills development in data-driven and AI-assisted service management. Foster collaboration and knowledge sharing to drive service excellence. Risk Management Act as escalationleadformajor incidents, service risks, and client concerns, including participation in on-call rotations. Use event correlation and root cause analysis tools such asMoogsoft,BigPanda, and Splunk IT Service Intelligence to accelerate resolution. Proactivelyidentifyand mitigate risks using data-driven insights. Compliance Ensure adherence to client data protection, security, and regulatory requirements. Govern access to operational data used within AIOps and monitoring platforms. Support audits and assurance activities related to AI-enabled service delivery. Automation & Tooling Implement andoptimiseAIOps and automation capabilities to enable proactive and self-healing operations. Drive intelligent alerting, event correlation, and automated remediation. Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g.within ServiceNow or Datadog). Support business cases for AIOps and automation investment. Ideally,you'llhave: Experience in Service Delivery within infrastructure and cloud environments Strong understanding of IT Managed Services frameworks Hands-on experience with AIOps tools such as Dynatrace and ServiceNow Familiarity with observability tools (e.g.Datadog, New Relic, Elastic) Knowledge of event analytics tools such as Splunk IT Service Intelligence andMoogsoft Experience in stakeholder and client management Financial management, costoptimisation, and business case development experience Understanding of data protection, compliance, and security controls About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification Set yourself apart: You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground breaking OSMV Technology at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. About the Role We are seeking a detail oriented and proactive Procurement & Contracts Specialist to join our team. This role is responsible for sourcing high quality materials and services, supporting the management of competitive contracts, and ensuring timely, cost effective purchasing to support our operational needs. As a subject matter expert, the role will lead and collaborate with business units in establishing quality improvements, process efficiencies, managing risks and maintaining positive relationships with stakeholders across Noble Panacea's global operations. This position reports to the Procurement & Contracts Manager. Key Responsibilities Support the procurement process, including sourcing, evaluating, and selecting suppliers based on quality, cost, and delivery performance Support the Procurement & Contracts Manager in commercial negotiations, pricing, terms, and contracts to secure the best value Create, process, and track purchase orders to ensure timely delivery Monitor inventory levels and collaborate with internal teams to forecast demand Conduct market research to identify cost saving opportunities and mitigate supply risks and report findings to the Procurement Department Maintain accurate supplier records, contracts, and performance metrics Work alongside the Operations Department to resolve issues related to delivery delays, quality discrepancies, or invoice mismatches to received material. Evaluate supplier performance regarding compliance with procurement policies and ethical standards Act as a project manager to carry out the procurement process from start to finish using software Perform periodic reporting to the Procurement & Contracts Manager and Director of Finance about sourcing progress, cost saving achieved, major procurement activities, risks and mitigation plans. Support departments in drafting request for proposals (RFPs), terms of reference, evaluation criteria and sole source justifications. Support in evaluating current procurement processes, identifying gaps and implementing improvements to increase operational effectiveness and standardization. Maintain and optimize the company's Contract Lifecycle Management (CLM) system Analyze the financial aspects of bids and proposals throughout the procurement process to ensure cost effectiveness and compliance. Communicate effectively with both technical and business stakeholders to drive clarity and alignment. Bachelor's degree in supply chain management, business administration, or related field 5+ years of experience managing procurement processes, including strategic sourcing, RFP development, and vendor selection 5+ years of experience managing SaaS contracts and vendor agreements. Experience with ERP or procurement software (SAP) or project management software () Advanced Microsoft Excel proficiency. Experience in the luxury sector (e.g., high end skincare) is a plus, but not required. Professional certifications (CPSM, CPP, CSCP) are a plus Skills Attention to detail Strong negotiation, communication, and analytical skills Vendor relationship management Cost analysis and budgeting Strong problem solving to resolve procurement challenges efficiently and independently. Track record of cross functional collaboration with legal, finance, and operations teams. Ability to prioritize and manage multiple procurement projects under tight deadlines.

Job Description Solution Architect, New Business Manager Career Level - Manager UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Solution Architect, New Business Manager you will: Own the end to end solution for our large transformational and managed service contracts for cloud. Architect AI optimized solutions that enhance IT operations through predictive analytics, intelligent monitoring, and automation tools such as AIOps platforms (e.g., Palantir, Moogsoft, BigPanda, Splunk ITSI). Manage multiple towers from applications, data & analytics, automation, industry solution, infrastructure, and cloud. Leverage AI driven automation to enhance service management processes, reduce operational noise, and enable proactive issue resolution. Own the full scope from migration to run scope, including all key service elements, e.g., Service Desk, Service management, cloud architecture design, app and infra management, migration, network, workplace, security. Architect a compelling and commercially competitive solution with a key focus on cloud (Public, private & hybrid), integrating AI frameworks and AIOps platforms to demonstrate significant and quantifiable value to the client. Leverage Accenture assets and third party relationships in architecting solutions, incorporating AI tools where applicable to improve operational efficiency. Lead the solution planning teams for large, complex deals including multiple solution architects, subject matter experts, transition, and transformation experts. Work alongside Sales to manage the senior client buyer and solution owner (e.g., CFO, CIO) and sell AI enabled and cloud centric solutions. Utilize AI and machine learning capabilities to ensure solutions drive predictive problem identification, root cause analysis, and noise reduction. Bring operational experience to bear to ensure the solution is deliverable at acceptable risk to Accenture. Develop and negotiate contract content to ensure the solution is contracted to deliver client and Accenture value. Own, manage, and ensure the quality of client facing content (both oral and written) that presents the solution. This includes proposal material, proposal orals, workshop presentations, due diligence, and Q&A content. Build strong links with and work collaboratively with Accenture groups (e.g., Technology Consulting, Application Operations, Security) to ensure holistic solutions, transition, and delivery. Integrate AI and AIOps methodologies into the transition process to streamline service delivery while reducing risks. Own and manage the solution and delivery approvals process, including Accenture's Senior global management. Ensure solution, including AI enabled elements, is transitioned successfully into the delivery. We are looking for experience in the following skills: Proven track record (wins) in defining and selling AI enhanced and cloud centric managed services solutions for leading global enterprises. Robust Public Cloud services understanding, ideally key public cloud provider certifications. Experience in deploying AIOps technologies such as Moogsoft, BigPanda, or Splunk ITSI for enhanced IT operations. Experience in complex solution team management. Experience in architecting significant infrastructure and cloud solutions. Experience in IT infrastructure products and offerings including: Set yourself apart: Hands on experience with AIOps platforms and AI driven solutions that optimize IT operations. Cloud provider certifications. Delivery or hands on background. Knowledge of operational support & security challenges associated with taking a client on a journey to the Cloud utilizing an "As a Service" model. Qualification Public Cloud (AWS, Azure, Google) Operational Tooling, Automation, Predictive Analytics, and AIOps Service Management & ITIL Service Desk and End User Workplace Services Data Centre and Private/Hybrid Cloud Operations Network and Security Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Location: Alfreton, DE55 7RG Salary: Competitive, DOE Contract: Full-Time, Permanent - 37.5 hours per week (Monday-Friday) Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme, On site parking, 23 days holiday plus Statutory About the Role We are looking for a proactive and customer-focused Customer Journey Manager to join our Sales & Marketing team. In this role, you will be responsible for overseeing and continuously improving the end-to-end customer experience, ensuring that every interaction reflects our commitment to exceptional service. You will act as the first point of contact for escalated customer complaints, monitor feedback across multiple channels, and work collaboratively across departments to identify opportunities to enhance the customer journey. This is a key position within the business, ensuring that customer insights drive improvements across operations, service delivery and training. Our Mission Our purpose is to change people's lives by improving their mobility, through understanding customer needs and providing the most appropriate solutions. By delivering real value to our customers, we aim to build a profitable and sustainable business while maintaining the highest standards of service and care. Key Responsibilities Customer Experience & Journey Management Monitor and develop the external customer journey process, ensuring clear ownership of each stage Identify opportunities to improve the customer experience across all touchpoints Work with internal teams to ensure consistent service standards are maintained Develop improved methods of measuring customer satisfaction across the customer journey Customer Feedback & Escalations Act as the first point of contact for escalated customer complaints Record, monitor and report on Customer Related Issues (CRIs) Carry out customer feedback calls following installations for both Retail and Motability customer Analyse feedback to identify trends and drive service improvements Work closely with the Online Marketing team to increase response rates on customer reviews across platforms such as Trustpilot and Google Monitor and manage online feedback to support continuous improvement Work closely with the Quality Manager to identify service issues and implement improvements Collaborate with the Field Product Assessment and Business Development teams Share customer insights with internal stakeholders to support operational improvements Training & Development Provide training, coaching and mentoring where required to improve service delivery Lead disability awareness training across the organisation in partnership with charity partners Identify training needs across the customer journey touchpoints Reporting & Performance Monitoring Record and analyse customer service data and performance metrics Provide monthly and quarterly reports to the Head of Sales & Marketing Use insights and performance data to drive improvements and support business growth What We're Looking For We are seeking someone with strong emotional intelligence, a genuine passion for delivering exceptional customer service and ideally previous experience within a similar sector. Strong interpersonal skills and the ability to manage sensitive or complex customer situations Excellent communication skills (written, verbal and presentation) Ability to analyse feedback and identify service improvement opportunities Strong organisational skills and ability to manage your own workload High level of emotional intelligence and empathy Proficiency with Microsoft Office and IT systems Personal Attributes Customer-focused with a proactive mindset Confident communicator with the ability to influence and support colleagues Collaborative and supportive team player Strong attention to detail and problem-solving ability Our Values Innovation Driven - Always open to new ideas and better ways of working Service - Deliver exceptional service with a proactive, solutions-focused mindset Ethical & Fair - Do the right thing in the right way Brave - Challenge thinking and drive meaningful change Inspired - Motivate others and create new ways of working Empowered - Encourage responsible decision-making and ownership Ambitious - Support growth and development for everyone Advocates - Be a company customers, partners and employees are proud to be part of Why Join Us? This role offers the opportunity to play a central role in shaping the customer experience within a purpose-driven organisation committed to improving people's lives through mobility solutions. You'll work closely with multiple departments, helping to ensure our customers receive the highest level of service and support at every stage of their journey. Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . on LinkedIn, Facebook, Instagram, X and YouTube. Job Description The Health Technology Assessment (HTA) Lead reports into the Head of HTA and will be based out of our offices in Maidenhead. The HTA Lead will lead a team of HTA and Health Economics Managers to support the launch of AbbVie's pipeline medicines, reporting to the Head of HTA and Health Economics. The HTA Lead will ensure the creation, development, and delivery of strategies and materials to secure optimal recommendations for our medicines across the UK. The position is office-based, working closely with the UK cross-functional team, and global and area teams. Lead a team of HTA Managers and HE Managers in the development of high-quality HTA submissions for AbbVie products in their therapeutic specialism Provide training to foster team expertise in conducting HTA/HE activities in the relevant therapeutic specialism Line management of the team including objective setting, professional development plans, workload planning and short- and long-term staffing strategies Oversee effective HTA and HE strategy development across all assets and indications, ensuring appropriate, timely and effective communication with key cross-functional partners Maintain up-to-date knowledge on key process and technical developments across the UK HTA environment Support HE managers in development and adaptation of global HE deliverables and HTA managers in development of HTA strategy and submissions Sign-off on HTA submissions and HE deliverables before submission Manage HTA activity budget across all products in their therapeutic specialism portfolio Active engagement with global functions to shape core materials (e.g. global value dossier) to meet current and future UK HTA needs Build and maintain good relationships with key individuals within UK HTA bodies Qualifications Degree in Life Sciences or other relevant area with advanced degree in Health Economics or related area Experienced in leading teams and developing people A deep understanding of UK HTA processes and methods Skilled in developing strategies to secure positive recommendations from UK HTA bodies Experience of developing submissions and materials for HTA bodies and managing the process Experience and strong ability in working collaboratively across matrix functions Key Behaviours Inspires and motivates others toward a shared purpose. Influences colleagues to achieve cross-functional alignment. Creates an inclusive environment where all direct reports can succeed. Makes timely, high-quality decisions with less than perfect information. Sets clear goals that challenge direct reports to raise the bar on performance Acts respectfully yet courageously; says what needs to be said. Communicates openly and honestly with all colleagues. Persistent and resilient -finds the way to move good ideas forward. Removes obstacles and provides support that enables direct reports to achieve results Additional Information AbbVie's UK offices in Maidenhead prioritize accessibility and employee well-being, creating a welcoming environment for everyone. The office includes a large car park for easy access, as well as step-free entry, accessible restrooms, and elevators to accommodate individuals with mobility challenges. The workspace features assistive technologies and adaptable workstations, fostering an inclusive culture. Additionally, there is a dedicated quiet zone for those who prefer to work without distraction. This area maximizes natural light and is strategically positioned for easy access with minimal noise disturbances. If you need specific information or have questions about accessibility arrangements, please let us know during the process. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

Our Vacancy# Digital Project Manager - PLM and Digital Nuclear Permanent / Project Management Bristol / London United Kingdom 02/04/26 On site Share Job Description The Job Mission We are seeking a Digital Project Manager with experience in Product Lifecycle Management (PLM) and digital transformation to support delivery across a complex, high value infrastructure programme at Sizewell C.This role is focused on the project management and coordination of PLM system implementation and business change activities , rather than technical configuration. You will operate in a complex and evolving environment, ensuring delivery is structured, governed and aligned across engineering, IT and business stakeholders.• Manage end-to-end delivery of PLM projects within agreed time, cost and quality constraints. • Oversee system implementation delivered by vendors, integrators and internal technical teams. • Develop and maintain project delivery plans with clear milestones and progress tracking. • Coordinate across engineering, IT and business teams to ensure alignment of delivery activities. • Manage interdependencies between PLM systems, engineering data and wider digital workstreams. • Lead business change activities including stakeholder engagement, readiness and adoption support. • Manage risks, issues and dependencies, ensuring effective governance and escalation processes. • Produce clear reporting on delivery status, risks, milestones and overall programme performance. • Support financial tracking and alignment of delivery activities with budget expectations. • Act as central coordination point between technical teams and business stakeholders. Essential Skills • Proven experience delivering PLM or enterprise system implementations within complex programmes. • Strong background in digital transformation and business change within engineering environments. • Experience managing suppliers, system integrators and third-party delivery partners. • Strong project management capability across planning, governance, reporting and coordination. • Ability to manage delivery in evolving environments with changing requirements. • Excellent stakeholder engagement and communication skills across all organisational levels. • Ability to bridge technical and business teams without requiring deep technical expertise. • Proficiency in project tools including MS Project, Excel, Word and PowerPoint. Desired Skills • Experience with PLM platforms such as Dassault 3DEXPERIENCE, Teamcenter or Windchill. • Experience within nuclear or major infrastructure programmes such as Hinkley Point C. • Professional project management accreditation such as APM or PRINCE2. • Exposure to digital engineering environments such as BIM or digital twin technologies. • Commercial awareness in supplier and delivery partner management.Join Assystem and be part of the energy transition, working on one of the most significant nuclear projects in the world. You'll gain valuable experience, collaborate with international teams, and play a crucial role in shaping the future of energy engineering.Benefits include: Hybrid Working Opportunity Flexible working hours Pension scheme (8% company contribution / 4% personal contribution) 25 days' paid annual leave + bank holidays + option to buy or sell days Professional fees reimbursed Employee referral scheme Competitive Sick Pay - Support when you need it Income Protection & 3x Salary Death-in-Service Cover Free Digital Gym Access - Expert-led fitness classes 24/7 Employee Support Line - Mental health, financial & legal helpWe are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people's ability to dare are the only things that matter. Join us to shape the future of energy engineering with a global leader in nuclear projects. Apply now and become a part of our innovative team! We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people's ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting edge skills, and grow your career across our expanding global operations. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries. The ICT Technical Manager is responsible for leading technical operations and project delivery within the data centre white space. This role focuses on rack deployment, structured cabling, and infrastructure projects, ensuring efficient use of space, power, and connectivity while maintaining high standards of safety, quality, and customer satisfaction. The role combines hands on technical expertise with operational leadership and project management, ensuring all installations, moves, and changes within the data hall are delivered effectively in fast paced, mission critical environments. Key Accountabilities White Space & Infrastructure Management Oversee day to day operations within data centre white space (data halls) Manage rack layout, allocation, and capacity planning (space, power, network) Maintain and optimise rack space utilisation and airflow (hot/cold aisle containment) Ensure accuracy of data within DCIM systems for reporting and capacity management Support initiatives to improve service availability across all sites Rack Installation, IMAC & Cabling Lead IT equipment installations, moves, additions, and changes (IMAC) Oversee rack installation, relocation, and decommissioning activities Manage structured cabling systems (fibre and copper), including installation and patching Ensure adherence to cabling standards, labelling, and best practices Interpret and execute High Level Designs (HLDs) and patching schedules Project Delivery & Governance Deliver white space infrastructure projects (deployments, expansions, migrations) Manage: Project trackers and reporting Financial trackers and cost control RAID logs, critical paths, and resource planning Provide regular customer progress reporting and updates Ensure projects are delivered on time, within scope, and budget Mentor customers to improve alignment, delivery efficiency, and outcomes Operational & Performance Management Oversee efficiency of operational processes and workflows Develop plans to maximise productivity and operational efficiency Monitor departmental and project performance metrics Analyse data and generate reports to identify improvement opportunities Maintain and enforce quality standards across all activities Leadership & Team Management Manage, supervise, and mentor technical staff and contractors Monitor performance and provide training and development Foster a high-performance, safety-first, and customer-focused culture Coordinate cross functional teams, suppliers, and stakeholders Compliance, Risk & Safety Ensure compliance with company policies, industry standards, and regulations Conduct Health & Safety audits, risk assessments, and reporting Maintain strong awareness of the Health & Safety at Work Act Support audit processes and ensure documentation is accurate and up to date Customer & Stakeholder Engagement Build and maintain strong relationships with customers and suppliers Represent the organisation in customer and supplier forums Understand contractual obligations and manage delivery accordingly Influence stakeholders to align with best practices and standards Required Skills Technical Expertise Strong understanding of data centre white space operations Experience with rack installation, structured cabling (fibre & copper), and containment systems Knowledge of: Hot and cold aisle design Power Usage Effectiveness (PUE) Data centre power and cooling principles Understanding of IT network infrastructure and cabling systems Project & Operational Management Proven experience delivering projects in fast paced, critical environments Strong knowledge of project management methodologies (PID, RAID, critical path analysis) Ability to manage multiple priorities and conflicting demands effectively Experience with project tracking, reporting, and financial management Tools & Systems Proficiency in: Microsoft Office Suite (Excel, Word, PowerPoint, Teams, MS Project) Experience with DCIM tools such as: StruxureWare DCE/DCO TrackIT (desirable) Leadership & Communication Strong team leadership and stakeholder management skills Excellent written and verbal communication abilities Ability to present complex information clearly and effectively Confidence to challenge and influence senior stakeholders Your Profile Highly collaborative, results driven, and customer focused Proven ability to manage resources, priorities, and delivery in dynamic environments Strong problem solving mindset with ownership of challenges Ability to work independently or as part of integrated teams Skilled at building relationships across customers, partners, and suppliers Proactive, innovative, and continuous improvement oriented Willingness to travel between data centre and customer sites as required Qualifications & Experience Minimum 5 years' experience working in a data centre environment Proven success delivering customer requirements in critical infrastructure environments Demonstrable project management training or certification GCSE (or equivalent) in Mathematics and English Degree in operations management, engineering, or business administration (desirable) Desirable Certifications & Knowledge Data centre certifications (e.g., CDCTP, CDCP) BICSI or ANSI/TIA 942 accreditation ITIL, PRINCE2, or PMP certification Mechanical or Electrical qualifications/experience Understanding of LEAN methodology and process improvement Knowledge of IMAC processes and complexities Security Clearance This role requires eligibility for Security Check (SC) / NPPV3 clearance. Applicants must meet residency and eligibility requirements, including continuous residence in the UK for the past 5 years (subject to clearance criteria). £50,000 - £65,000 a year The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location. The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.

Job Title: Retirement Living Co-ordinator Contract Type: Permanent Salary:£28,031.56 per annum (Pro rata) Working Hours: Part-time 30 hours per week Working Pattern: Mon - Fri 9am-3.30pm Location: Ambleside, Cumbria (Covering two scheme : Rowan Court Ambleside 20hrs per week & Gowan Lea Burnside 10hrs per week) If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Retirement Living Co-ordinator To facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated area, in line with care and support performance standards. To provide an effective provision and delivery of services, facilities and housing management and day to day monitoring of service level agreements with partners whilst working as part of a staff team committed to 'best practice' in the social housing sector. About you We are looking for someone with: Relevant Experience of working with older and vulnerable people. Experience of housing management duties. Experience of liaison with agencies/partner organisations. To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure occupancy targets are met through letting and refurbishment of properties Meet rent collection and arrears targets Monitor the delivery of service contracts across designated schemes including lifts, heating, fire equipment, gardening etc Provide practical support and information to customers when entering the services and throughout their involvement with the service e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies Deliver high standards of housing management and ensure the service is meeting best practice by conducting regular site inspections across all schemes Monitor and reduce anti-social behaviour within services Clearly communicate customer responsibilities and tenancy compliance Work with colleagues to maintain good links with the local neighbourhoods Effectively use appropriate IT systems including housing management systems and maintaining professional and timely records Assess potential customers housing needs in consultation with relevant agencies and the customer in terms of their suitability to access the service Ensure that the Riverside Health and Safety policy is fully implemented at designated schemes and ensure customers are aware of the provision of security at schemes Provide information to assist new customers on services within schemes and local communities Promote customer involvement at the schemes and working collaboratively with the Health and Wellbeing Team. Encourage customers to participate in events, activities and the running of the schemes and promote integration into the local community Coordinate the lettings process to minimise void levels. This will include; application of the voids procedure, implementing the allocations policy, maintaining the scheme waiting list and lead on promotion and marketing of the scheme Travel across the designated locations to deliver an effective service Observe the Riverside code of conduct and maintain the highest standards of professional integrity Provide a high quality, customer-focused service, championing the Riverside Service Style Practices Ensure compliance with Riverside's Equality and Diversity policy, in respect of employment and service delivery Ensure that all data is compliant with legislation and policies relating to data quality Any other relevant duties as required by the designated manager Ensure compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery Other Duties You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours. You will be required to travel to different properties within the defined area as and when required. Use the Lone Worker system as and when necessary. Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc. Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflecting practice sessions. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Additional Information The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. Person specification Essential Relevant Experience of working with older and vulnerable people. Experience of housing management duties. Experience of liaison with agencies/partner organisations. To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required. Desirable Formal housing qualification. A Full, clean driving licence.

At Gamma, we're more than just a leader in Unified Communications as a Service ( UCaaS ) - we're a dynamic, forward-thinking team, revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? We're looking for a creative, hands - on Digital Learning Designer who is passionate about designing high quality digital learning experiences that make a real impact. You'll thrive in this role if you enjoy turning complex products and processes into engaging, accessible learning and if you like working closely with product, technical and customer facing teams to enable our customers to do business confidently with Gamma. What will you be doing day to day? Leading the end - to - end design and development of digital learning solutions , from needs analysis through to delivery, evaluation and continuous improvement Translating complex technical and product information into engaging, user centred learning journeys for a range of learner audiences Designing and producing high quality multimedia content, including video, animation and graphics, using tools such as Adobe Premiere Pro, After Effects, Photoshop and Illustrator Making informed learning design decisions and recommending the most effective blend of learning methods, formats and technologies Ensuring all learning assets meet brand, accessibility and quality standards Reviewing and optimising existing learning content as products and processes evolve Working closely with Product Owner Manager team , Business Analysts , Operations and subject matter experts to embed learning early into delivery plans Building strong relationships across Product Design & Delivery, Sales Enablement, Customer Success and Service Desk teams Facilitating webinars and digital learning sessions for different learner audiences Using data, insight and feedback to measure effectiveness and continuously improve learning outcomes Acting as a point of reference for digital learning design best practice, and supporting junior designers where appropriate What you'll need Strong experience in instructional and digital learning design, with an audience centred, outcomes focused approach Confidence using learning design models and evaluation approaches (e.g. Kirkpatrick) Advanced skills in digital content creation, particularly video and multimedia production Experience working with Learning Management Systems (Totara or Moodle desirable but not essential) The ability to turn complex information into clear and engaging learning content Strong written and verbal communication skills, with confidence working with a wide range of stakeholders Experience facilitating webinars or virtual learning sessions Excellent organisation and time management skills, with the ability to manage multiple projects simultaneously A continuous improvement mindset and strong attention to detail A CIPD Level 3 or similar L&D qualification would be beneficial, but is not essential What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family . And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We' re not looking to increase that network currently, so please don't send speculative CVs.