Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Apr 17, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Apr 17, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Apr 17, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Senior Project Engineer or Project Engineer Keighley Permanent Position Competitive Salary, plus Car/Car Allowance + Flexible Benefits Summary We have an exciting new opportunity for a mechanically biased Senior Project Engineer or project engineer, to join our team on site in Keighley. In this role you will play a key part in leading the delivery of this project, being responsible for ensuring that all activities within your area of control are engineered to specification, and delivered safely, profitably and to customer satisfaction. This is a permanent staff role with NG Bailey, and the successful candidate will need to be able to obtain security clearance once in post. Some of the key deliverables in this role will include: Ensuring that our safety first and foremost message is visible and alive through all activities on the project Participate in pre-commencement activities to maximise opportunities, efficiency and profitability Review the project scope of works to ensure precise provision of the customer's requirements Lead the identification of project risks and opportunities, and take responsibility to mitigate or enhance those in your control Ensure engineering solutions are procured and delivered to financial and commercial objectives. Provide accurate and timely information on site progress to the Project Manager and Commercial Lead Manage any sub-contract resource if applicable. Provide leadership to project team members within your area of control, maximising performance and ensuring objectives are met. Build and maintain positive customer relationships Ensure project is closed out in accordance with customer requirements, maximising project profitability What we're looking for : To be successful in this role you will have demonstrable experience of mechanical installations, in a construction environment, and previous experience in a similar role. Industry recognised trade or professional mechanical qualification Specific experience on high value mechanical building service projects Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Apr 16, 2026
Full time
Senior Project Engineer or Project Engineer Keighley Permanent Position Competitive Salary, plus Car/Car Allowance + Flexible Benefits Summary We have an exciting new opportunity for a mechanically biased Senior Project Engineer or project engineer, to join our team on site in Keighley. In this role you will play a key part in leading the delivery of this project, being responsible for ensuring that all activities within your area of control are engineered to specification, and delivered safely, profitably and to customer satisfaction. This is a permanent staff role with NG Bailey, and the successful candidate will need to be able to obtain security clearance once in post. Some of the key deliverables in this role will include: Ensuring that our safety first and foremost message is visible and alive through all activities on the project Participate in pre-commencement activities to maximise opportunities, efficiency and profitability Review the project scope of works to ensure precise provision of the customer's requirements Lead the identification of project risks and opportunities, and take responsibility to mitigate or enhance those in your control Ensure engineering solutions are procured and delivered to financial and commercial objectives. Provide accurate and timely information on site progress to the Project Manager and Commercial Lead Manage any sub-contract resource if applicable. Provide leadership to project team members within your area of control, maximising performance and ensuring objectives are met. Build and maintain positive customer relationships Ensure project is closed out in accordance with customer requirements, maximising project profitability What we're looking for : To be successful in this role you will have demonstrable experience of mechanical installations, in a construction environment, and previous experience in a similar role. Industry recognised trade or professional mechanical qualification Specific experience on high value mechanical building service projects Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Salary: £43,857 ( £3090 LW) Contract: Permanent Location: London / Hybrid - two days per week in office Closing date: Rolling Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan We are very excited to be looking for a passionate Trusts Manager to join Sense, a national disability charity supporting people with complex needs. Reporting to the Head of High Value Relationships, this role sits within the High Value team and plays a crucial role in delivering ambitious income targets through trusts and foundations. At a pivotal point in the organisation s strategy, the Trusts Manager will manage and develop a robust portfolio of trust and foundation relationships & lead the full lifecycle of trust fundraising from research and pipeline development through to proposal submission, stewardship and reporting. This will see you working closely with colleagues across fundraising and service delivery to bring compelling funding propositions to life. You will also contribute to the wider high value strategy, build strong relationships with funders and internal stakeholders, and ensure excellent grant management and compliance across key awards. To be successful as Trusts Manager, you will need: Experience generating income and meeting financial targets within a high value fundraising role Proven experience developing and managing a trusts and foundations pipeline, including six?figure applications Strong relationship?building skills, with the confidence to engage senior stakeholders and funders If you would like to discuss this role further, please contact us and quote the reference 2936AJ. Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector you can read more about our commitment to diversity on our website. We take a relationship?led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency. If sufficient applications are received, the charity reserves the right to close the role early.
Apr 16, 2026
Full time
Salary: £43,857 ( £3090 LW) Contract: Permanent Location: London / Hybrid - two days per week in office Closing date: Rolling Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan We are very excited to be looking for a passionate Trusts Manager to join Sense, a national disability charity supporting people with complex needs. Reporting to the Head of High Value Relationships, this role sits within the High Value team and plays a crucial role in delivering ambitious income targets through trusts and foundations. At a pivotal point in the organisation s strategy, the Trusts Manager will manage and develop a robust portfolio of trust and foundation relationships & lead the full lifecycle of trust fundraising from research and pipeline development through to proposal submission, stewardship and reporting. This will see you working closely with colleagues across fundraising and service delivery to bring compelling funding propositions to life. You will also contribute to the wider high value strategy, build strong relationships with funders and internal stakeholders, and ensure excellent grant management and compliance across key awards. To be successful as Trusts Manager, you will need: Experience generating income and meeting financial targets within a high value fundraising role Proven experience developing and managing a trusts and foundations pipeline, including six?figure applications Strong relationship?building skills, with the confidence to engage senior stakeholders and funders If you would like to discuss this role further, please contact us and quote the reference 2936AJ. Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector you can read more about our commitment to diversity on our website. We take a relationship?led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency. If sufficient applications are received, the charity reserves the right to close the role early.
Description The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand click apply for full job details
Apr 16, 2026
Full time
Description The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand click apply for full job details
PAY: £34,000 - £40,000 per year (depending on experience) JOB TYPE: Jobs LOCATION: Burnley FULL JOB DESCRIPTION: Sales/Business Development Manager WORKING HOURS: 8.30 - 17.00 Mon - Thurs / 8.30 - 15.00 Fri Sales/Business Development Manager Nekem are seeking a Sales/Business Development Manager, to join the team and play a pivotal role driving new business sales opportunities. In 2009, Nekem became part of the Lendlock Group, which is now one of the largest privately owned manufacturers of personal care packaging in the UK. The business places equal importance on People and Profit, making their approach to employee engagement, development, and appreciation unique. As a key member of the sales team, the successful candidate will deliver increased sales activity resulting in the achievement of company targets, and ensuring the company is in line with its year-on-year business growth plans. The Role Help to develop the business sales and marketing strategy to increase sales of the business. Research, identify and assess new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. Examine industry trends, customer needs and competitor activities. Regular contact to gain insights into customer evolving needs. Structured and analytical approach assessing potential revenue and profitability. Identify sales opportunities that align with Nekem's goals and capabilities. Effective networking and prospecting to provide groundwork for identifying new business opportunities. Negotiate price and terms, overcome objections, build trust and secure sales deals. Foster and develop new and existing relationships with customers/clients - Cold, Warm & Hot Leads. Seek out the appropriate contact within an organisation. Meet with customers/clients face to face or over the phone. Understand the needs of your customers and be able to respond effectively with a plan of how to meet these. Manage 1st orders from quotation to delivery before handing over to internal office team. Gain an excellent understanding of the businesses' products and services and be able to advise potential customers about them. Negotiate pricing with customers. Liaise with the Purchasing team, warehousing and accounts departments as appropriate. Attend exhibitions and events where appropriate. Carry out sales forecasts and analysis and present your findings to senior management. What you'll need Sales driven with proven sales background. Previous Sales/ Business Development experience in a similar role. The ideal candidate will be highly organised and comfortable working under pressure with the ability to prioritise workload. An Enthusiastic and proactive nature. Share a positive, enthusiastic approach being flexible and highly resilient. Must have excellent communication skills, both verbal and written. Flexibility with UK travel to visit customers as and when required. Full Clean UK Drivers Licence. Benefits (to be discussed) Personal 6 monthly Bonus based on meeting New Business target (£200k) Quarterly Bonus based on Company achieving sales target. Annual Bonus based on Company achieving sales target. Paid expenses. Mileage payment for business related travel / Use of Company Car. A degree of flexibility with working hours. On-site parking. Location: Burnley Salary: £34,000 per year - £40,000 per year(Negotiable depending on experience) + Bonus Hours of work: Monday - Thursday 8:30am-5pm Friday 8:30am - 3pm
Apr 16, 2026
Full time
PAY: £34,000 - £40,000 per year (depending on experience) JOB TYPE: Jobs LOCATION: Burnley FULL JOB DESCRIPTION: Sales/Business Development Manager WORKING HOURS: 8.30 - 17.00 Mon - Thurs / 8.30 - 15.00 Fri Sales/Business Development Manager Nekem are seeking a Sales/Business Development Manager, to join the team and play a pivotal role driving new business sales opportunities. In 2009, Nekem became part of the Lendlock Group, which is now one of the largest privately owned manufacturers of personal care packaging in the UK. The business places equal importance on People and Profit, making their approach to employee engagement, development, and appreciation unique. As a key member of the sales team, the successful candidate will deliver increased sales activity resulting in the achievement of company targets, and ensuring the company is in line with its year-on-year business growth plans. The Role Help to develop the business sales and marketing strategy to increase sales of the business. Research, identify and assess new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. Examine industry trends, customer needs and competitor activities. Regular contact to gain insights into customer evolving needs. Structured and analytical approach assessing potential revenue and profitability. Identify sales opportunities that align with Nekem's goals and capabilities. Effective networking and prospecting to provide groundwork for identifying new business opportunities. Negotiate price and terms, overcome objections, build trust and secure sales deals. Foster and develop new and existing relationships with customers/clients - Cold, Warm & Hot Leads. Seek out the appropriate contact within an organisation. Meet with customers/clients face to face or over the phone. Understand the needs of your customers and be able to respond effectively with a plan of how to meet these. Manage 1st orders from quotation to delivery before handing over to internal office team. Gain an excellent understanding of the businesses' products and services and be able to advise potential customers about them. Negotiate pricing with customers. Liaise with the Purchasing team, warehousing and accounts departments as appropriate. Attend exhibitions and events where appropriate. Carry out sales forecasts and analysis and present your findings to senior management. What you'll need Sales driven with proven sales background. Previous Sales/ Business Development experience in a similar role. The ideal candidate will be highly organised and comfortable working under pressure with the ability to prioritise workload. An Enthusiastic and proactive nature. Share a positive, enthusiastic approach being flexible and highly resilient. Must have excellent communication skills, both verbal and written. Flexibility with UK travel to visit customers as and when required. Full Clean UK Drivers Licence. Benefits (to be discussed) Personal 6 monthly Bonus based on meeting New Business target (£200k) Quarterly Bonus based on Company achieving sales target. Annual Bonus based on Company achieving sales target. Paid expenses. Mileage payment for business related travel / Use of Company Car. A degree of flexibility with working hours. On-site parking. Location: Burnley Salary: £34,000 per year - £40,000 per year(Negotiable depending on experience) + Bonus Hours of work: Monday - Thursday 8:30am-5pm Friday 8:30am - 3pm
Flexographic Printer Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over900 employees across 22 sites in the UK and Europe.The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic. The company has an opportunity for an experienced Flexographic Printer at our site in Leicester. Location:Leicester, UK Position Type:Full-Time, Permanent Shift Pattern:A rotating shift pattern of week 1: 6.00 - 14.00 Monday to Friday and week 2: 14.00 - 22.00 Monday to Friday A flexographic Printer job requires you to manage flexographic printing machines such asa 4-colour narrow webMark Andyflexographic press. You usually prepare the press for printing and troubleshoot any issues during printing. Monitor printing processes of presses to maintains specified operating levels and to detect malfunctions, adjusting as necessary. Maintain inks according to types of material being printed and work order specifications. Roles and Responsibilities To ensure all printing tasks are carried out to high standards and that the standards are maintained. To operate and maintain production speeds on your shift and setting times to targets and record / report in areas where this is not possible. To work constantly towards production improvements in methods, to eliminate potential quality problems and reduce downtime. To liaise with the supervisor and the production manager to achieve best possible machine utilisation with minimum wastage, while ensuring excellent quality, at best possible delivery dates. Work as part of a team supporting colleagues and sharing information. To follow all aspects of Quality Control and Quality Assurance in the Production Department and ensure accurate records are maintained. To ensure your teamwork and maintain safe working systems to ensure personnel are kept free from injury and operations are safe and efficient. Ensure collaborative working within the Production Department via good communication. Required Skills & Experience: Excellent verbal communication, interpersonal, and customer service skills. Ability to operate or to quickly learn to operate various printing machines and related software. Ability to follow instructions. Excellent organizational skills and attention to detail. Experience in Printing Experience meeting SEDEX and ETI Requirements (not essential) Experience working within a team with a good standard of communication
Apr 16, 2026
Full time
Flexographic Printer Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over900 employees across 22 sites in the UK and Europe.The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic. The company has an opportunity for an experienced Flexographic Printer at our site in Leicester. Location:Leicester, UK Position Type:Full-Time, Permanent Shift Pattern:A rotating shift pattern of week 1: 6.00 - 14.00 Monday to Friday and week 2: 14.00 - 22.00 Monday to Friday A flexographic Printer job requires you to manage flexographic printing machines such asa 4-colour narrow webMark Andyflexographic press. You usually prepare the press for printing and troubleshoot any issues during printing. Monitor printing processes of presses to maintains specified operating levels and to detect malfunctions, adjusting as necessary. Maintain inks according to types of material being printed and work order specifications. Roles and Responsibilities To ensure all printing tasks are carried out to high standards and that the standards are maintained. To operate and maintain production speeds on your shift and setting times to targets and record / report in areas where this is not possible. To work constantly towards production improvements in methods, to eliminate potential quality problems and reduce downtime. To liaise with the supervisor and the production manager to achieve best possible machine utilisation with minimum wastage, while ensuring excellent quality, at best possible delivery dates. Work as part of a team supporting colleagues and sharing information. To follow all aspects of Quality Control and Quality Assurance in the Production Department and ensure accurate records are maintained. To ensure your teamwork and maintain safe working systems to ensure personnel are kept free from injury and operations are safe and efficient. Ensure collaborative working within the Production Department via good communication. Required Skills & Experience: Excellent verbal communication, interpersonal, and customer service skills. Ability to operate or to quickly learn to operate various printing machines and related software. Ability to follow instructions. Excellent organizational skills and attention to detail. Experience in Printing Experience meeting SEDEX and ETI Requirements (not essential) Experience working within a team with a good standard of communication
The National Lottery Community Fund is looking for a skilled and proactive Network Manager to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure & Security. Hybrid working is available, though occasional travel to various UK sites will be required. Role Expectations As a Network Manager, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability. Key responsibilities may include: Be an integral part of the Team and act as the go to person and SME for networking requirements. Work with stakeholders both internally and externally from diverse backgrounds and communities. Collaborate closely with Network Managers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements. Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies. Apply strong analytical and troubleshooting skills to resolve network issues. Strong interpersonal and problem-solving skills. Monitor network performance, identify and resolve bottlenecks. Collaborate with service desk staff, providing education and support while resolving network-related tickets. Be responsible for end-to-end delivery of the Project tasks. Lead networking element of projects to improve production environments. Ability to write clear, concise technical documentation such as Network Designs. Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose. Provide timely updates and whenever necessary timely escalation of issues to right stakeholders. Skills & Requirements Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances. Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs. Configuring and installing hardware in both office and data centre environments. Contribute to design and architecture discussions. Mitigate Pen Test and Audit findings. Participate in out of hours implementations of change/support as required. Accurate estimation of workload and timelines for delivery. Support and maintain backup and disaster recovery solutions. Compliance to regulatory and mandatory policies. Relevant vendor management experience. Interview details: Interview date: 12/05 05/2026 Format: Online Location: Birmingham - We have a hybrid approach to working, with a home/office split that suits you, though the role will include travel across the UK as and when required. Work pattern and location will be agreed with the successful candidate. We will be hosting a briefing session on: 17th April 2026 , 2pm . To register or ask any questions please email us. For an informal discussion about the role, please email us. How to apply: Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. Essential Criteria: Demonstrable experience in network administration and deployment. Experience with Cisco Switches, including configuration, security, and firmware updates. Knowledge of Firewalls (Preferentially Cisco Meraki MX and Azure Firewalls). Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer). Knowledge of Cisco Meraki SD-WAN (MX Appliances). Analyse, troubleshoot, and resolve incidents escalated from service desk support. Desirable Criteria: Knowledge of Cisco Catalyst 9100 Access Points. Centralized Authentication, Authorization, and Accounting (AAA) Cisco ISE. Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Apr 16, 2026
Full time
The National Lottery Community Fund is looking for a skilled and proactive Network Manager to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure & Security. Hybrid working is available, though occasional travel to various UK sites will be required. Role Expectations As a Network Manager, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability. Key responsibilities may include: Be an integral part of the Team and act as the go to person and SME for networking requirements. Work with stakeholders both internally and externally from diverse backgrounds and communities. Collaborate closely with Network Managers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements. Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies. Apply strong analytical and troubleshooting skills to resolve network issues. Strong interpersonal and problem-solving skills. Monitor network performance, identify and resolve bottlenecks. Collaborate with service desk staff, providing education and support while resolving network-related tickets. Be responsible for end-to-end delivery of the Project tasks. Lead networking element of projects to improve production environments. Ability to write clear, concise technical documentation such as Network Designs. Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose. Provide timely updates and whenever necessary timely escalation of issues to right stakeholders. Skills & Requirements Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances. Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs. Configuring and installing hardware in both office and data centre environments. Contribute to design and architecture discussions. Mitigate Pen Test and Audit findings. Participate in out of hours implementations of change/support as required. Accurate estimation of workload and timelines for delivery. Support and maintain backup and disaster recovery solutions. Compliance to regulatory and mandatory policies. Relevant vendor management experience. Interview details: Interview date: 12/05 05/2026 Format: Online Location: Birmingham - We have a hybrid approach to working, with a home/office split that suits you, though the role will include travel across the UK as and when required. Work pattern and location will be agreed with the successful candidate. We will be hosting a briefing session on: 17th April 2026 , 2pm . To register or ask any questions please email us. For an informal discussion about the role, please email us. How to apply: Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. Essential Criteria: Demonstrable experience in network administration and deployment. Experience with Cisco Switches, including configuration, security, and firmware updates. Knowledge of Firewalls (Preferentially Cisco Meraki MX and Azure Firewalls). Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer). Knowledge of Cisco Meraki SD-WAN (MX Appliances). Analyse, troubleshoot, and resolve incidents escalated from service desk support. Desirable Criteria: Knowledge of Cisco Catalyst 9100 Access Points. Centralized Authentication, Authorization, and Accounting (AAA) Cisco ISE. Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
IT Trainer - (Digital Skills Specialist) Leeds - hybrid Perm Summary We're currently seeking an IT Trainer (Digital Skills Specialist) to join our growing team in the Leeds office. These individuals will be working closely with the ICT Digital Learning Manager to uncover, shape and elevate our digital learning needs. Together, you'll drive forward our ICT goals and business strategies, empowering the organisation to get the very best from its ICT team and applications. You'll be responsible for bringing learning to life by designing and delivering dynamic, engaging training experiences across multiple channels. Help colleagues master the digital systems that power our work - boosting confidence, collaboration, safety and efficiency across the Group. Some of the deliverables for the role include: Deliver ICT Induction Training, Business Systems Training, Microsoft 365 sessions and ICT Connect events to support digital skills development across the organisation. Ensure training is accessible, engaging and responsive to business needs through a mix of in-person and online sessions and eLearning packages. Work with the Digital Learning Manager to identify future digital skills training needs for the business and explore ways to improve digital skills learning delivery and resources. Collaborate with ICT leadership to help create clear and effective communications on initiatives, changes, policies and training. Engage with the Digital Ambassadors network to improve understanding of the colleague ICT experience and identify areas for improvement. Create new digital learning resources including user guides, training videos and eLearning content to support digital skills development. Assist with the maintenance of existing resources to ensure accuracy and relevance. Build strong relationships with ICT and L&D teams to support system changes, upgrades and wider business training initiatives, ensuring digital skills are integrated effectively. Work proactively with Operational support teams to identify training needs based on Service Desk tickets and frequently asked questions. Provide support and signposting to appropriate learning resources for learners following training. Support the safe use of ICT systems by promoting Digital Safety best practice and ensuring appropriate controls are followed to reduce incidents. What we're looking for: Previously been in an IT Trainer role Proven experience in delivering engaging and effective training sessions to diverse audience Solid understanding of user challenges with ICT technology and ability to adapt learning accordingly Proven ability to communicate clearly and effectively with colleagues at all levels using all forms of communication Strong attention to detail with a track record of producing high-quality work Ability to work independently and manage time effectively Experience creating eLearning content with tools such as Articulate and Camtasia would be ideal Demonstrate a good understanding of Microsoft 365 product capabilities (including Co-pilot or other generative AI tools) Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Apr 16, 2026
Full time
IT Trainer - (Digital Skills Specialist) Leeds - hybrid Perm Summary We're currently seeking an IT Trainer (Digital Skills Specialist) to join our growing team in the Leeds office. These individuals will be working closely with the ICT Digital Learning Manager to uncover, shape and elevate our digital learning needs. Together, you'll drive forward our ICT goals and business strategies, empowering the organisation to get the very best from its ICT team and applications. You'll be responsible for bringing learning to life by designing and delivering dynamic, engaging training experiences across multiple channels. Help colleagues master the digital systems that power our work - boosting confidence, collaboration, safety and efficiency across the Group. Some of the deliverables for the role include: Deliver ICT Induction Training, Business Systems Training, Microsoft 365 sessions and ICT Connect events to support digital skills development across the organisation. Ensure training is accessible, engaging and responsive to business needs through a mix of in-person and online sessions and eLearning packages. Work with the Digital Learning Manager to identify future digital skills training needs for the business and explore ways to improve digital skills learning delivery and resources. Collaborate with ICT leadership to help create clear and effective communications on initiatives, changes, policies and training. Engage with the Digital Ambassadors network to improve understanding of the colleague ICT experience and identify areas for improvement. Create new digital learning resources including user guides, training videos and eLearning content to support digital skills development. Assist with the maintenance of existing resources to ensure accuracy and relevance. Build strong relationships with ICT and L&D teams to support system changes, upgrades and wider business training initiatives, ensuring digital skills are integrated effectively. Work proactively with Operational support teams to identify training needs based on Service Desk tickets and frequently asked questions. Provide support and signposting to appropriate learning resources for learners following training. Support the safe use of ICT systems by promoting Digital Safety best practice and ensuring appropriate controls are followed to reduce incidents. What we're looking for: Previously been in an IT Trainer role Proven experience in delivering engaging and effective training sessions to diverse audience Solid understanding of user challenges with ICT technology and ability to adapt learning accordingly Proven ability to communicate clearly and effectively with colleagues at all levels using all forms of communication Strong attention to detail with a track record of producing high-quality work Ability to work independently and manage time effectively Experience creating eLearning content with tools such as Articulate and Camtasia would be ideal Demonstrate a good understanding of Microsoft 365 product capabilities (including Co-pilot or other generative AI tools) Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Are you a motivated professional who can uphold high standards of quality? Delivery Programme Coordinator (Connect To Work) Contract type: Permanent Working hours: Full Time - 37 hours per week Salary: Circa £34,815 per annum Location: Lobley Hill Community Centre, Gateshead NE11 About the employer Our client is a long-established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Their mission centres on Creating Better Places, Improving People's Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face. They deliver hundreds of locally-led projects each year, including initiatives that support young people into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential. About You and The Role This employer is looking for an organised and driven Delivery Programme Coordinator to support and lead the delivery of their Connect to Work programme, helping people with complex barriers move into sustainable employment. As the Delivery Programme Coordinator, you will oversee the day-to-day delivery of the Connect to Work programme across the charity and their Employment Specialist partners. You will ensure delivery is high-quality, consistent with IPS (Individual Placement & Support) fidelity standards, and aligned with programme outputs and outcomes. Working closely with the Partnership Manager, you'll coordinate delivery partners, track performance, lead reviews, and drive continuous improvement to support people into sustained, meaningful employment. They are looking for someone who will bring: Strong experience coordinating community, employment or youth programmes. Excellent organisational, communication and partnership-building skills. Experience monitoring performance, analysing data and producing reports. A strong commitment to equitable access, safeguarding and continuous improvement. Ability to work collaboratively and independently in a fast-paced environment. Flexibility to work occasional hours outside the standard working day. Closing Date: Thursday 30th April 2026 Please note , should a high volume of applications be received, the employer may look to close the role early, therefore an early application is recommended. Candidates may also be searching for similar roles such as: Quality Assurance, Programme Delivery, Compliance Coordinator, Information Management, Programme Improvement, Governance Coordinator or Programme Integration. Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service. Make yourself at home: The employer want you to be yourself and they value everything that makes you unique. They recognise and celebrate your difference and together you will make the organisation a special and great place to work. As a Disability Confident employer they offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. The employer ensures that they provide a safe environment for adults, children and young people to take part in any activity or service that they organise. They are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk.? Their safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people they appoint are suitable to work with children, young people and adults This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. No agencies please.
Apr 16, 2026
Full time
Are you a motivated professional who can uphold high standards of quality? Delivery Programme Coordinator (Connect To Work) Contract type: Permanent Working hours: Full Time - 37 hours per week Salary: Circa £34,815 per annum Location: Lobley Hill Community Centre, Gateshead NE11 About the employer Our client is a long-established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Their mission centres on Creating Better Places, Improving People's Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face. They deliver hundreds of locally-led projects each year, including initiatives that support young people into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential. About You and The Role This employer is looking for an organised and driven Delivery Programme Coordinator to support and lead the delivery of their Connect to Work programme, helping people with complex barriers move into sustainable employment. As the Delivery Programme Coordinator, you will oversee the day-to-day delivery of the Connect to Work programme across the charity and their Employment Specialist partners. You will ensure delivery is high-quality, consistent with IPS (Individual Placement & Support) fidelity standards, and aligned with programme outputs and outcomes. Working closely with the Partnership Manager, you'll coordinate delivery partners, track performance, lead reviews, and drive continuous improvement to support people into sustained, meaningful employment. They are looking for someone who will bring: Strong experience coordinating community, employment or youth programmes. Excellent organisational, communication and partnership-building skills. Experience monitoring performance, analysing data and producing reports. A strong commitment to equitable access, safeguarding and continuous improvement. Ability to work collaboratively and independently in a fast-paced environment. Flexibility to work occasional hours outside the standard working day. Closing Date: Thursday 30th April 2026 Please note , should a high volume of applications be received, the employer may look to close the role early, therefore an early application is recommended. Candidates may also be searching for similar roles such as: Quality Assurance, Programme Delivery, Compliance Coordinator, Information Management, Programme Improvement, Governance Coordinator or Programme Integration. Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service. Make yourself at home: The employer want you to be yourself and they value everything that makes you unique. They recognise and celebrate your difference and together you will make the organisation a special and great place to work. As a Disability Confident employer they offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. The employer ensures that they provide a safe environment for adults, children and young people to take part in any activity or service that they organise. They are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk.? Their safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people they appoint are suitable to work with children, young people and adults This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. No agencies please.
Retail And Concessions Manager - Cheltenham Full-Time / Permanent £35000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We are seeking a passionate, driven Retail & Concessions Manager for Cheltenham Racecourse . The role will own the delivery of a diverse and effective, high volume retail food and beverage operation. A passion for detailed planning, marketing and execution of retail catering operations, with the necessary resourcing and controls in place to manage the Dept. budget and service quality targets. The specific remit of this role covers; - An estimated income of £12m through diverse food and beverage operations, predominantly focused on up to 16 racedays. Over 100 food, bars and beverage outlets across general admission areas Maintain key relationships and schedules with some of the leading street food vendors, local suppliers and key business influencers. Key Focus Areas • Provide first class retail, bar, third party concessions operations across our business. • Deliver business needs and performance expectations and standards • Encourage and establishing a culture of innovation and consistency. • To champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters • Managing business needs and performance expectations and standards • Support with retail budgeting, reporting and financial performance. • Ensuring delivery of financial targets and Key Performance Indicators within areas of responsibility • Setting quality and operational standards and upholding the same • Establish excellent relationships with clients, contractors and other departments • Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service • Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a 'smart' approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers • Demonstrate full alignment with the Levy and Jockey Club vision and values by consistently doing the right things and celebrating successes • Liaising with culinary and operational leads to implement continuous food product development and drive footfall • Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality • Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback continually • Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets Internal Person Specification • Min 3 years' experience in retail and beverage environment essential • Experience in a multisite outlet, stadium or event catering environment essential • Personal circumstances must allow working flexible hours to align with stadia activity • Strong leadership qualities and excellent communicator • Strong organisation skills and commercial awareness - sees beyond the obvious and is resourceful in seizing opportunities and solving problems • Standards and quality driven hands on management style • Effective team player, with a "can-do" attitude • Energetic and fast operator • Assertive, calm, works well under pressure • Motivated by a passion for quality and great service delivery Key Direct Reports All Bar, food, concessionaire managers. Benefits: Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com SU UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 16, 2026
Full time
Retail And Concessions Manager - Cheltenham Full-Time / Permanent £35000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We are seeking a passionate, driven Retail & Concessions Manager for Cheltenham Racecourse . The role will own the delivery of a diverse and effective, high volume retail food and beverage operation. A passion for detailed planning, marketing and execution of retail catering operations, with the necessary resourcing and controls in place to manage the Dept. budget and service quality targets. The specific remit of this role covers; - An estimated income of £12m through diverse food and beverage operations, predominantly focused on up to 16 racedays. Over 100 food, bars and beverage outlets across general admission areas Maintain key relationships and schedules with some of the leading street food vendors, local suppliers and key business influencers. Key Focus Areas • Provide first class retail, bar, third party concessions operations across our business. • Deliver business needs and performance expectations and standards • Encourage and establishing a culture of innovation and consistency. • To champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters • Managing business needs and performance expectations and standards • Support with retail budgeting, reporting and financial performance. • Ensuring delivery of financial targets and Key Performance Indicators within areas of responsibility • Setting quality and operational standards and upholding the same • Establish excellent relationships with clients, contractors and other departments • Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service • Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a 'smart' approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers • Demonstrate full alignment with the Levy and Jockey Club vision and values by consistently doing the right things and celebrating successes • Liaising with culinary and operational leads to implement continuous food product development and drive footfall • Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality • Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback continually • Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets Internal Person Specification • Min 3 years' experience in retail and beverage environment essential • Experience in a multisite outlet, stadium or event catering environment essential • Personal circumstances must allow working flexible hours to align with stadia activity • Strong leadership qualities and excellent communicator • Strong organisation skills and commercial awareness - sees beyond the obvious and is resourceful in seizing opportunities and solving problems • Standards and quality driven hands on management style • Effective team player, with a "can-do" attitude • Energetic and fast operator • Assertive, calm, works well under pressure • Motivated by a passion for quality and great service delivery Key Direct Reports All Bar, food, concessionaire managers. Benefits: Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com SU UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Job Title: Head of Centre Salary: £52,406 per annum, plus 15% ILW Hours: Full time, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm Contract Type: 16 month fixed term contract Location: London Reports to: Director of Clinical Services THE CHARITY Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James' Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. James' Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn't find it. James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James' Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need. In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands. THE OPPORTUNITY We are seeking an experienced clinician to join us on a Fixed Term Contract to cover a period of maternity leave. This is a key role in the organisation, leading our James' Place centre in London and taking overall responsibility for the clinical and operational management of the center. The Head of Centre will lead a team of suicide prevention therapists and will take responsibility for clinical oversight and governance. The Head of Centre is the guardian of ethos, culture and tone of James' Place. The role will work alongside the centre manager, overseeing the day-to-day operations, managing budgets and HR, and ensuring the safe and effective delivery of our service. The Head of Centre is also responsible for managing and reporting on the results and caseload in London, ensuring these are communicated accurately and clearly. As the most senior clinician at James' Place London, we expect you to be responsible for managing your own caseload which may involve up to 20% of your time. The Head of Centre plays a key role in raising the profile of James' Place London and will work closely with our fundraising and communications team to ensure that we are engaging with a wide range of local stakeholders and partners to drive referrals to the centre. They will work closely with our broad range of referrals partners, including the NHS, community, and charity partners. They will also work closely with our outreach team to ensure that men in crisis can reach us directly. The role is expected to work highly collaboratively with other Heads of Centre and senior managers to work towards our strategic plan and meet our charitable objectives. The post-holder will be expected to travel to other James' Place sites to assist in addressing issues as requested. The post holder must have a clear understanding of performance management of teams and individuals in teams and be able to ensure delivery from those they line manage. This will include ensuring that all suicide prevention therapists have minimal caseloads and achieve high quality outcomes. They will also, in collaboration with others, build effective pipelines and networks with local acute trusts, integrated care boards and services in primary care including mental health crisis teams. There will also be an expectation to lead on projects as directed by the Director of Clinical Services. KEY RESPONSIBILITIES Leadership and Management Act as a senior leader in the organisation, building close working relationships across charity, and ensuring a culture of excellence and improvement in all our work in London. Work closely with clinical and non-clinical colleagues in the London centre and across the charity to further our mission to deliver urgent clinical services to men in suicidal crisis. Develop and grow partnership and fundraising opportunities within the changing landscape of mental health provision locally. Oversee management and maintenance of the building through management of the Centre Manager. Lead and supervise the clinical team in London, ensuring that every man who comes to James' Place receives first class treatment and support. Maintain adequate staffing levels as guided by James' Place policies and procedures, e.g. sickness absence, performance management. Ensure all staff members receive appropriate and adequate, internal and external supervision and that staff members receive appropriate PDRs and PDPs in line with the needs of the charity. Develop new and existing engagement and referral pathways, ensuring high quality and informed referrals in the centre. Clinical Be responsible for the clinical activity delivered at James' Place in London, ensuring the safety of the men who use the service and their supporters. Report on clinical outcomes for London, ensuring timely and accurate data collection and analysis. Manage local clinical governance, including risk assessments, with support from the Director of Clinical Services. Report on clinical metrics and wider progress across the London centre on a weekly and monthly basis. Work closely with the Director of Clinical Services to manage evaluation and research, particularly around London for data and outcomes. Act as an expert user of our clinical information system. Ensure appropriate care and management of all service users and their supporters. Carry a clinical caseload (approximately 20 per cent of working time). Create an environment in which confidentiality, privacy and dignity are respected and clear with service users about limits of confidentiality. Ensure that the whole team is aware of and proficient in avoiding stigma and promoting social inclusion, equality, and diversity. Ensure that all staff are trained appropriately in suicide prevention and in the James' Place intervention model. Ensure respect and sensitivity to service users' gender, sexual orientation, socioeconomic status, age, background (including cultural, ethnic and religious background) and any disability. Provide cover for other Heads of Centre if required. Lead incident reviews and ensure appropriate safeguarding of men in our care. Represent the charity externally at local safeguarding and risk management forums. Fundraising and Finance Manage the Centre budget and develop an effective working relationship with our finance team, with support from senior management. Maintain accurate and auditable budget records. Represent James' Place at a local level, establishing new relationships and continuing to foster established relationships with stakeholders. Represent James' Place in the media and at events, sharing learnings and promoting our work. On occasion, represent James' Place at a national level. Work closely and effectively with our local fundraiser and wider fundraising team, to meet agreed targets and KPIs, offering leadership and guidance on a local basis James' Place Charity Work closely with the Director of Clinical Services and other Executive Leadership Team members to deliver against the business plan and meet our charitable objectives. Promote the value and importance of service evaluation and support the London team to contribute towards the ongoing development of James' Place. Work with the team to further our understanding of men and suicidal crisis. Work with the Director of Clinical Services to devise and deliver specific identified projects to support the wider aims and mission of the charity. This will include providing leadership to clinical quality groups. PERSON SPECIFICATION Essential Clinician with HCPC/Social Work England / BACP qualification/NMC/UCKP or equivalent - i.e. psychotherapy, psychology, OT, mental health background Demonstrable experience of being accountable for the delivery of care / support for people accessing mental health or therapy services Experience delivering expert structured care in a mental health or therapy setting. Demonstrable experience of effective management of clinical and non-clinical staff Able to plan and deliver therapy sessions Ability to devise and deliver high quality presentations to stakeholders, funders, potential funders and academic partners Demonstrate in-depth knowledge of the local health economy and be able to identify and break down barriers to the implementation of James' Place Experience of working with academic partners to enable evaluation and research Ability to demonstrate resilience in challenging situations Knowledge and understanding of suicide prevention Open to innovation and new ways of working Constructive and collaborative attitude . click apply for full job details
Apr 16, 2026
Full time
Job Title: Head of Centre Salary: £52,406 per annum, plus 15% ILW Hours: Full time, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm Contract Type: 16 month fixed term contract Location: London Reports to: Director of Clinical Services THE CHARITY Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James' Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. James' Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn't find it. James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James' Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need. In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands. THE OPPORTUNITY We are seeking an experienced clinician to join us on a Fixed Term Contract to cover a period of maternity leave. This is a key role in the organisation, leading our James' Place centre in London and taking overall responsibility for the clinical and operational management of the center. The Head of Centre will lead a team of suicide prevention therapists and will take responsibility for clinical oversight and governance. The Head of Centre is the guardian of ethos, culture and tone of James' Place. The role will work alongside the centre manager, overseeing the day-to-day operations, managing budgets and HR, and ensuring the safe and effective delivery of our service. The Head of Centre is also responsible for managing and reporting on the results and caseload in London, ensuring these are communicated accurately and clearly. As the most senior clinician at James' Place London, we expect you to be responsible for managing your own caseload which may involve up to 20% of your time. The Head of Centre plays a key role in raising the profile of James' Place London and will work closely with our fundraising and communications team to ensure that we are engaging with a wide range of local stakeholders and partners to drive referrals to the centre. They will work closely with our broad range of referrals partners, including the NHS, community, and charity partners. They will also work closely with our outreach team to ensure that men in crisis can reach us directly. The role is expected to work highly collaboratively with other Heads of Centre and senior managers to work towards our strategic plan and meet our charitable objectives. The post-holder will be expected to travel to other James' Place sites to assist in addressing issues as requested. The post holder must have a clear understanding of performance management of teams and individuals in teams and be able to ensure delivery from those they line manage. This will include ensuring that all suicide prevention therapists have minimal caseloads and achieve high quality outcomes. They will also, in collaboration with others, build effective pipelines and networks with local acute trusts, integrated care boards and services in primary care including mental health crisis teams. There will also be an expectation to lead on projects as directed by the Director of Clinical Services. KEY RESPONSIBILITIES Leadership and Management Act as a senior leader in the organisation, building close working relationships across charity, and ensuring a culture of excellence and improvement in all our work in London. Work closely with clinical and non-clinical colleagues in the London centre and across the charity to further our mission to deliver urgent clinical services to men in suicidal crisis. Develop and grow partnership and fundraising opportunities within the changing landscape of mental health provision locally. Oversee management and maintenance of the building through management of the Centre Manager. Lead and supervise the clinical team in London, ensuring that every man who comes to James' Place receives first class treatment and support. Maintain adequate staffing levels as guided by James' Place policies and procedures, e.g. sickness absence, performance management. Ensure all staff members receive appropriate and adequate, internal and external supervision and that staff members receive appropriate PDRs and PDPs in line with the needs of the charity. Develop new and existing engagement and referral pathways, ensuring high quality and informed referrals in the centre. Clinical Be responsible for the clinical activity delivered at James' Place in London, ensuring the safety of the men who use the service and their supporters. Report on clinical outcomes for London, ensuring timely and accurate data collection and analysis. Manage local clinical governance, including risk assessments, with support from the Director of Clinical Services. Report on clinical metrics and wider progress across the London centre on a weekly and monthly basis. Work closely with the Director of Clinical Services to manage evaluation and research, particularly around London for data and outcomes. Act as an expert user of our clinical information system. Ensure appropriate care and management of all service users and their supporters. Carry a clinical caseload (approximately 20 per cent of working time). Create an environment in which confidentiality, privacy and dignity are respected and clear with service users about limits of confidentiality. Ensure that the whole team is aware of and proficient in avoiding stigma and promoting social inclusion, equality, and diversity. Ensure that all staff are trained appropriately in suicide prevention and in the James' Place intervention model. Ensure respect and sensitivity to service users' gender, sexual orientation, socioeconomic status, age, background (including cultural, ethnic and religious background) and any disability. Provide cover for other Heads of Centre if required. Lead incident reviews and ensure appropriate safeguarding of men in our care. Represent the charity externally at local safeguarding and risk management forums. Fundraising and Finance Manage the Centre budget and develop an effective working relationship with our finance team, with support from senior management. Maintain accurate and auditable budget records. Represent James' Place at a local level, establishing new relationships and continuing to foster established relationships with stakeholders. Represent James' Place in the media and at events, sharing learnings and promoting our work. On occasion, represent James' Place at a national level. Work closely and effectively with our local fundraiser and wider fundraising team, to meet agreed targets and KPIs, offering leadership and guidance on a local basis James' Place Charity Work closely with the Director of Clinical Services and other Executive Leadership Team members to deliver against the business plan and meet our charitable objectives. Promote the value and importance of service evaluation and support the London team to contribute towards the ongoing development of James' Place. Work with the team to further our understanding of men and suicidal crisis. Work with the Director of Clinical Services to devise and deliver specific identified projects to support the wider aims and mission of the charity. This will include providing leadership to clinical quality groups. PERSON SPECIFICATION Essential Clinician with HCPC/Social Work England / BACP qualification/NMC/UCKP or equivalent - i.e. psychotherapy, psychology, OT, mental health background Demonstrable experience of being accountable for the delivery of care / support for people accessing mental health or therapy services Experience delivering expert structured care in a mental health or therapy setting. Demonstrable experience of effective management of clinical and non-clinical staff Able to plan and deliver therapy sessions Ability to devise and deliver high quality presentations to stakeholders, funders, potential funders and academic partners Demonstrate in-depth knowledge of the local health economy and be able to identify and break down barriers to the implementation of James' Place Experience of working with academic partners to enable evaluation and research Ability to demonstrate resilience in challenging situations Knowledge and understanding of suicide prevention Open to innovation and new ways of working Constructive and collaborative attitude . click apply for full job details
Job Title: Employment Consultant (Northeast VALOUR) Location: Home-based (within 1 hour travel to Durham) with regular travel across the Northeast Salary: £33,174 Hours: Full time 37.5 hours per week (part time or flexible working options considered) Contract: 2 years fixed term with possibility of extension At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives. We have been successful in becoming a delivery partner within the national VALOUR initiative, supporting the employment strand of the programme. This enables us to widen our impact for veterans and their families by ensuring individuals are supported into meaningful and sustainable employment, using an approach that is tailored to their specific needs. We are seeking a passionate and person-centred Employment Consultant to join our team to deliver VALOUR in the Northeast. This is a role for someone who believes in potential, not limitations someone who can walk alongside clients with empathy and determination, empowering them to take ownership of their employment journey. You ll provide tailored information, advice and guidance to help veterans secure meaningful and sustainable work, managing a diverse caseload with care and professionalism. Using coaching, mentoring and strengths-based approaches, you will help individuals identify their goals, build resilience and move confidently towards lasting employment outcomes. Collaboration is at the heart of this role. You will develop strong partnerships with regional organisations to generate referrals and address wider barriers such as mental health, housing or addiction, while also building strong relationships with local employers to create real opportunities for your clients, and sharing best practice with your colleagues in the team. With a strong understanding of local labour markets and safeguarding practices, you ll maintain high-quality case records, contribute to continuous improvement, and actively participate in team development. Adaptability, initiative and resilience are key, as we respond to the evolving needs of our clients and the communities we serve. Why The Poppy Factory? A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families. Competitive salary and benefits package including generous holiday and pension contributions. A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year. Variety in the role, a mix of delivering a community-based service in your region, home working and occasional visits to the historic Poppy Factory in Richmond, London The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you re supporting. Be part of an iconic charity with a 100+ year history For further information, including the full job description for the role, please refer to the candidate pack. How to apply To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Keiron Coombs, Services Manager. For an informal conversation to find out more about this role, please call Keiron Coombs. The closing date for this vacancy will be 2 May 2026 . Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered. First stage interviews will take place on 8 May 2026 , with second stage interviews scheduled for 13 May 2026 . Please ensure you are available on these dates, as it s not always possible to reschedule. No agencies please. Equality & Diversity We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work. As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.
Apr 16, 2026
Full time
Job Title: Employment Consultant (Northeast VALOUR) Location: Home-based (within 1 hour travel to Durham) with regular travel across the Northeast Salary: £33,174 Hours: Full time 37.5 hours per week (part time or flexible working options considered) Contract: 2 years fixed term with possibility of extension At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives. We have been successful in becoming a delivery partner within the national VALOUR initiative, supporting the employment strand of the programme. This enables us to widen our impact for veterans and their families by ensuring individuals are supported into meaningful and sustainable employment, using an approach that is tailored to their specific needs. We are seeking a passionate and person-centred Employment Consultant to join our team to deliver VALOUR in the Northeast. This is a role for someone who believes in potential, not limitations someone who can walk alongside clients with empathy and determination, empowering them to take ownership of their employment journey. You ll provide tailored information, advice and guidance to help veterans secure meaningful and sustainable work, managing a diverse caseload with care and professionalism. Using coaching, mentoring and strengths-based approaches, you will help individuals identify their goals, build resilience and move confidently towards lasting employment outcomes. Collaboration is at the heart of this role. You will develop strong partnerships with regional organisations to generate referrals and address wider barriers such as mental health, housing or addiction, while also building strong relationships with local employers to create real opportunities for your clients, and sharing best practice with your colleagues in the team. With a strong understanding of local labour markets and safeguarding practices, you ll maintain high-quality case records, contribute to continuous improvement, and actively participate in team development. Adaptability, initiative and resilience are key, as we respond to the evolving needs of our clients and the communities we serve. Why The Poppy Factory? A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families. Competitive salary and benefits package including generous holiday and pension contributions. A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year. Variety in the role, a mix of delivering a community-based service in your region, home working and occasional visits to the historic Poppy Factory in Richmond, London The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you re supporting. Be part of an iconic charity with a 100+ year history For further information, including the full job description for the role, please refer to the candidate pack. How to apply To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Keiron Coombs, Services Manager. For an informal conversation to find out more about this role, please call Keiron Coombs. The closing date for this vacancy will be 2 May 2026 . Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered. First stage interviews will take place on 8 May 2026 , with second stage interviews scheduled for 13 May 2026 . Please ensure you are available on these dates, as it s not always possible to reschedule. No agencies please. Equality & Diversity We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work. As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.
Business Development Manager - Microsoft Security & Identity Solutions Location: London (Hybrid - 2 days/week in office) Salary: £70,000-£75,000 base + Uncapped Double OTE Type: Permanent Full-Time Shape the Future of Identity & Microsoft Security A top-tier UK technology services provider is seeking a Business Development Manager to drive growth across Microsoft Security and Identity & Access Management (IAM) solutions within enterprise and upper mid-market organisations. This is a pure new business role, ideal for someone with a passion for solving security challenges through Microsoft-aligned services such as Entra ID (Azure AD), Microsoft Defender, Microsoft Sentinel, and broader IAM and managed security solutions. You'll be part of a high-growth business that prioritises relationships over transactions, backed by a strong technical, delivery, and presales team. What You'll Be Doing Drive new business across UK-based organisations (5,000+ users), focused on Microsoft Security and IAM Consult with CISOs, Heads of Security, and IT leaders on identity protection, zero trust, threat detection, and compliance Own complex sales cycles around Microsoft Sentinel, Defender suite, Entra ID, and managed IAM Collaborate closely with technical consultants and presales to build tailored, value-led proposals Maintain a healthy, well-qualified pipeline using a structured forecast and account planning approach Year 1 targets: £1.4m revenue / £580k gross profit (with realistic ramp-up) What You'll Bring Proven experience selling Microsoft Security solutions such as: Microsoft Sentinel (SIEM) Microsoft Defender XDR (Endpoint, Email, Identity) Microsoft Intune / M365 Defender suite Entra ID / Azure AD (Identity & Access Management) Deep understanding of IAM, conditional access, privileged access, and Zero Trust models Ability to lead consultative, multi-stakeholder sales engagements Track record of closing deals from £20k-£40k+ in value Strong knowledge of compliance drivers (e.g., ISO 27001, NIST, Cyber Essentials) Self-motivated with a collaborative, team-first mindset Able to work onsite in central London twice per week Why Join? £70k-£75k base salary +uncapped double OTE Focus on high-demand areas:Microsoft SecurityandIAM Collaborate with a supportive technical and delivery team Sell into enterprise and upper mid-market clients across the UK Strategic involvement in shaping key accounts and long-term partnerships Backing from experienced sales leadership and Microsoft-aligned go-to-market plans Defined career development and progression pathways Interview Process Intro Call- 30 minutes with the Sales Leader Onsite Presentation- Showcase your experience to senior stakeholders Final Stage (if required)- Discussion with C-Level leadership
Apr 16, 2026
Full time
Business Development Manager - Microsoft Security & Identity Solutions Location: London (Hybrid - 2 days/week in office) Salary: £70,000-£75,000 base + Uncapped Double OTE Type: Permanent Full-Time Shape the Future of Identity & Microsoft Security A top-tier UK technology services provider is seeking a Business Development Manager to drive growth across Microsoft Security and Identity & Access Management (IAM) solutions within enterprise and upper mid-market organisations. This is a pure new business role, ideal for someone with a passion for solving security challenges through Microsoft-aligned services such as Entra ID (Azure AD), Microsoft Defender, Microsoft Sentinel, and broader IAM and managed security solutions. You'll be part of a high-growth business that prioritises relationships over transactions, backed by a strong technical, delivery, and presales team. What You'll Be Doing Drive new business across UK-based organisations (5,000+ users), focused on Microsoft Security and IAM Consult with CISOs, Heads of Security, and IT leaders on identity protection, zero trust, threat detection, and compliance Own complex sales cycles around Microsoft Sentinel, Defender suite, Entra ID, and managed IAM Collaborate closely with technical consultants and presales to build tailored, value-led proposals Maintain a healthy, well-qualified pipeline using a structured forecast and account planning approach Year 1 targets: £1.4m revenue / £580k gross profit (with realistic ramp-up) What You'll Bring Proven experience selling Microsoft Security solutions such as: Microsoft Sentinel (SIEM) Microsoft Defender XDR (Endpoint, Email, Identity) Microsoft Intune / M365 Defender suite Entra ID / Azure AD (Identity & Access Management) Deep understanding of IAM, conditional access, privileged access, and Zero Trust models Ability to lead consultative, multi-stakeholder sales engagements Track record of closing deals from £20k-£40k+ in value Strong knowledge of compliance drivers (e.g., ISO 27001, NIST, Cyber Essentials) Self-motivated with a collaborative, team-first mindset Able to work onsite in central London twice per week Why Join? £70k-£75k base salary +uncapped double OTE Focus on high-demand areas:Microsoft SecurityandIAM Collaborate with a supportive technical and delivery team Sell into enterprise and upper mid-market clients across the UK Strategic involvement in shaping key accounts and long-term partnerships Backing from experienced sales leadership and Microsoft-aligned go-to-market plans Defined career development and progression pathways Interview Process Intro Call- 30 minutes with the Sales Leader Onsite Presentation- Showcase your experience to senior stakeholders Final Stage (if required)- Discussion with C-Level leadership
.Why Work at RehlkoOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job The Role Manage and develop a regional portfolio of clients, delivering tailored generator hire solutions. Proactively seek out and convert new business opportunities across your territory. Work closely with operations and engineering teams to ensure service delivery excellence. Represent WBPS/Rehlko at client sites, trade events, and face-to-face meetings. Build long-term relationships with clients, framework partners, and project stakeholders. Accurately report on pipelines, forecasts, and market activity. Maintain high levels of customer service and follow internal hire procedures and CRM systems. About You Proven experience in generator hire or a related equipment hire sales role is essential. Minimum of 3 years in a field sales, business development or regional account management position. Strong technical understanding of diesel generators, temporary power or plant hire. Commercially astute, target-driven, and confident negotiating at all levels. Excellent communicator, both in-person and over digital channels. Comfortable working autonomously across a large territory. Full UK driving licence required. What's In It For You £45,000 - £55,000 basic salary depending on experience OTE of £70,000+ Company car and fuel card Bonus and commission structure 28 days annual leave + bank holidays Private healthcare Life assurance (Death in Service)Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Our Values Curiosity - Seek, learn, share Trust - Go farther together Pace - Focus to go faster Excellence - Find the win every day
Apr 16, 2026
Full time
.Why Work at RehlkoOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job The Role Manage and develop a regional portfolio of clients, delivering tailored generator hire solutions. Proactively seek out and convert new business opportunities across your territory. Work closely with operations and engineering teams to ensure service delivery excellence. Represent WBPS/Rehlko at client sites, trade events, and face-to-face meetings. Build long-term relationships with clients, framework partners, and project stakeholders. Accurately report on pipelines, forecasts, and market activity. Maintain high levels of customer service and follow internal hire procedures and CRM systems. About You Proven experience in generator hire or a related equipment hire sales role is essential. Minimum of 3 years in a field sales, business development or regional account management position. Strong technical understanding of diesel generators, temporary power or plant hire. Commercially astute, target-driven, and confident negotiating at all levels. Excellent communicator, both in-person and over digital channels. Comfortable working autonomously across a large territory. Full UK driving licence required. What's In It For You £45,000 - £55,000 basic salary depending on experience OTE of £70,000+ Company car and fuel card Bonus and commission structure 28 days annual leave + bank holidays Private healthcare Life assurance (Death in Service)Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Our Values Curiosity - Seek, learn, share Trust - Go farther together Pace - Focus to go faster Excellence - Find the win every day
Hybrid from London Office (Liverpool Street) and Client sites Permanent - Full-Time We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems fast. At Burendo, we believe that together, we can achieve incredible things. What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery-we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We're passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn-using our expertise to help others grow and empowering organisations to succeed in the long term. We're looking for a self-motivated Senior Business Development Manager to join our growing sales team at Burendo. This is a new business-focused role, centred on winning work across Government and the wider Public Sector. You'll identify and shape opportunities, build trusted relationships, and close deals that support digital transformation and policy outcomes. You'll be a hands-on sales professional who thrives on autonomy, understands how Government and Public Bodies engage the market, and is confident navigating framework-based procurement. With a strong network across technology communities in and around Government, you'll combine consultative selling with commercial drive to deliver sustainable growth. What you'll be doing Generating and qualifying your own leads through proactive outreach, networking, referrals, and industry engagement Working marketing-generated leads and SDR opportunities to build and maintain a strong sales pipeline Building and nurturing relationships with senior stakeholders and decision-makers in target organisations Collaborating with the Head of Business Development and the wider team to deliver high-quality tender responses Working closely with presales to qualify, shape, scope, and price client engagements appropriately Maintaining accurate pipeline forecasts and CRM records, providing regular updates to the Head of Business Development Representing Burendo at networking events, industry forums, and speaking opportunities to raise our profile Championing our outcome-based, consultative approach in all client interactions Contributing to the continuous improvement of our sales processes and ways of working What we're looking for Essential experience & skills Proven B2B sales experience within Government and Public Sector (technology, consultancy, or professional services) Demonstrable track record of consistently meeting or exceeding sales targets Strong prospecting and lead generation skills, with the ability to build your own pipeline Excellent relationship-building and networking capabilities Strong commercial acumen with experience negotiating and closing deals Confident communicator and presenter Comfortable working autonomously while collaborating effectively with cross-functional teams Proficient in CRM systems and sales pipeline management Experience in technology consultancy, digital transformation, or professional services Existing network of contacts across central government, local government, and agency communities Experience selling across the breadth of Public Services Familiarity with outcome-based or value-based selling approaches Strong knowledge of public sector procurement (frameworks and tendering processes) Comfortable with public speaking or presenting at industry events About you You'll be: A self-starter with a proactive, hunter mentality Resilient, persistent, and positive Results-driven with a strong work ethic A collaborative team player who works well with technical and delivery colleagues High integrity, committed to building long-term client relationships Adaptable and comfortable in a fast-paced, growing business Entrepreneurial, with a willingness to try new approaches 25 days Annual Leave (plus bank holidays) Commission structure An additional day of paid leave for celebrations 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total) Monthly Wellness Allowance Annual Learning and Development Allowance Paid time off for Life Events Matched Employer Contributed Pension (5%) Life assurance based on 4 x your salary Access to an Employee Assistance Programme Enhanced Family Leave Enhanced company sick pay A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension) Exciting calendar of Burendo social events and activities We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.
Apr 16, 2026
Full time
Hybrid from London Office (Liverpool Street) and Client sites Permanent - Full-Time We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems fast. At Burendo, we believe that together, we can achieve incredible things. What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery-we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We're passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn-using our expertise to help others grow and empowering organisations to succeed in the long term. We're looking for a self-motivated Senior Business Development Manager to join our growing sales team at Burendo. This is a new business-focused role, centred on winning work across Government and the wider Public Sector. You'll identify and shape opportunities, build trusted relationships, and close deals that support digital transformation and policy outcomes. You'll be a hands-on sales professional who thrives on autonomy, understands how Government and Public Bodies engage the market, and is confident navigating framework-based procurement. With a strong network across technology communities in and around Government, you'll combine consultative selling with commercial drive to deliver sustainable growth. What you'll be doing Generating and qualifying your own leads through proactive outreach, networking, referrals, and industry engagement Working marketing-generated leads and SDR opportunities to build and maintain a strong sales pipeline Building and nurturing relationships with senior stakeholders and decision-makers in target organisations Collaborating with the Head of Business Development and the wider team to deliver high-quality tender responses Working closely with presales to qualify, shape, scope, and price client engagements appropriately Maintaining accurate pipeline forecasts and CRM records, providing regular updates to the Head of Business Development Representing Burendo at networking events, industry forums, and speaking opportunities to raise our profile Championing our outcome-based, consultative approach in all client interactions Contributing to the continuous improvement of our sales processes and ways of working What we're looking for Essential experience & skills Proven B2B sales experience within Government and Public Sector (technology, consultancy, or professional services) Demonstrable track record of consistently meeting or exceeding sales targets Strong prospecting and lead generation skills, with the ability to build your own pipeline Excellent relationship-building and networking capabilities Strong commercial acumen with experience negotiating and closing deals Confident communicator and presenter Comfortable working autonomously while collaborating effectively with cross-functional teams Proficient in CRM systems and sales pipeline management Experience in technology consultancy, digital transformation, or professional services Existing network of contacts across central government, local government, and agency communities Experience selling across the breadth of Public Services Familiarity with outcome-based or value-based selling approaches Strong knowledge of public sector procurement (frameworks and tendering processes) Comfortable with public speaking or presenting at industry events About you You'll be: A self-starter with a proactive, hunter mentality Resilient, persistent, and positive Results-driven with a strong work ethic A collaborative team player who works well with technical and delivery colleagues High integrity, committed to building long-term client relationships Adaptable and comfortable in a fast-paced, growing business Entrepreneurial, with a willingness to try new approaches 25 days Annual Leave (plus bank holidays) Commission structure An additional day of paid leave for celebrations 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total) Monthly Wellness Allowance Annual Learning and Development Allowance Paid time off for Life Events Matched Employer Contributed Pension (5%) Life assurance based on 4 x your salary Access to an Employee Assistance Programme Enhanced Family Leave Enhanced company sick pay A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension) Exciting calendar of Burendo social events and activities We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.
Chartered Institute of Procurement and Supply (CIPS)
Job description Connect to your Industry We have a new opportunity within the Digital Innovation Team in Tax. This is your opportunity to join Digital innovation, an exciting and entrepreneurial part of the firm - the home of our product and engineering teams, as well as our venture incubators. We bring together creative problem solvers, doers and makers from all walks of life, united by a drive to help make change happen - in our own business, and for our clients. Together, we see a better future. And then create it. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In this role, we are seeking someone who can balance two sides; (i) working closely with the business and our innovation teams to assess and advice on the financial performance of new product-enabled offerings and (ii) constantly improving our own operations within the Digital Innovation team to achieve successful commercial outcomes for the firm. This will involve the following activities: Strategic & commercial support for tech enabled offerings Collaborate with an increasing number of teams investigating technology-driven delivery methods to help them grasp commercial models, calculate the costs of developing and maintaining tech solutions, secure funding, and achieve profitable results. Work with business subject-matter-experts to develop financial models and business cases with clear assumptions and track business performance. Transform complex financial data into straightforward narratives and presentations, enabling senior leaders to make well-informed choices. Understand financial and operational challenges of existing or new offerings, and provide practical advice and solutions that achieve desired business outcomes. Work with the firms practitioners to develop novel pricing strategies, navigating from hourly-based billing models towards tech-enabled fixed fee and subscription-based models. Operational excellence within Digital Innovation Collaborate with our capability leaders to assess operational challenges that impact commercial outcomes, and develop effective practices or methodologies to address these issues on an ongoing basis. Define and develop processes and operating models and see them through to implementation and realisation of benefits. Run management reporting that helps us track and measure cost to deliver products and projects to ensure return on investment for the firm. Maintain accuracy of financial information (e.g. performance, pipeline) to inform decision-making. Partner with product managers, venture leaders and ds to enhance commercial acumen within the group and coach them through challenges. The role will be wide ranging and require a candidate that is able to understand business issues quickly, identify solutions and quickly put into practice new learnings. Connect to your skills and professional experience Ideally, candidates will have most or all of the below experience, although we will also consider exceptional candidates who do not meet all of the below criteria Proven business experience (e.g. in management/strategy consultancy, advisory or internal financial management role) Working towards or have gained a recognised management accounting qualification (CIMA or equivalent) Strong commercial awareness and understanding of the key factors which influence business performance in technology or consulting businesses Strength in Excel essential - must be comfortable with building business cases and models (no VBA coding required) Stakeholder management experience and experience working with senior decision-makers. Must be able to develop strong relationships at all levels of staff with ability to influence where required Ability to present data in engaging formats to support decision-making i.e. creation of management dashboards / summary presentations Excellent analytical skills with the ability to quickly digest information and provide critical insights. Organisation and management - able to work across multiple projects simultaneously and manage expectations and meet timelines in a fast-paced environment Energy and motivation; an enthusiastic and dedicated team player with ability to work autonomously and under pressure. Understanding of product/technology business models preferred but not mandatory Connect to your business - Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self-assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross-border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you acquire a lot of knowledge - fast. It's interesting work, often for household names." - Erica, Tax and Legal Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers .
Apr 16, 2026
Full time
Job description Connect to your Industry We have a new opportunity within the Digital Innovation Team in Tax. This is your opportunity to join Digital innovation, an exciting and entrepreneurial part of the firm - the home of our product and engineering teams, as well as our venture incubators. We bring together creative problem solvers, doers and makers from all walks of life, united by a drive to help make change happen - in our own business, and for our clients. Together, we see a better future. And then create it. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In this role, we are seeking someone who can balance two sides; (i) working closely with the business and our innovation teams to assess and advice on the financial performance of new product-enabled offerings and (ii) constantly improving our own operations within the Digital Innovation team to achieve successful commercial outcomes for the firm. This will involve the following activities: Strategic & commercial support for tech enabled offerings Collaborate with an increasing number of teams investigating technology-driven delivery methods to help them grasp commercial models, calculate the costs of developing and maintaining tech solutions, secure funding, and achieve profitable results. Work with business subject-matter-experts to develop financial models and business cases with clear assumptions and track business performance. Transform complex financial data into straightforward narratives and presentations, enabling senior leaders to make well-informed choices. Understand financial and operational challenges of existing or new offerings, and provide practical advice and solutions that achieve desired business outcomes. Work with the firms practitioners to develop novel pricing strategies, navigating from hourly-based billing models towards tech-enabled fixed fee and subscription-based models. Operational excellence within Digital Innovation Collaborate with our capability leaders to assess operational challenges that impact commercial outcomes, and develop effective practices or methodologies to address these issues on an ongoing basis. Define and develop processes and operating models and see them through to implementation and realisation of benefits. Run management reporting that helps us track and measure cost to deliver products and projects to ensure return on investment for the firm. Maintain accuracy of financial information (e.g. performance, pipeline) to inform decision-making. Partner with product managers, venture leaders and ds to enhance commercial acumen within the group and coach them through challenges. The role will be wide ranging and require a candidate that is able to understand business issues quickly, identify solutions and quickly put into practice new learnings. Connect to your skills and professional experience Ideally, candidates will have most or all of the below experience, although we will also consider exceptional candidates who do not meet all of the below criteria Proven business experience (e.g. in management/strategy consultancy, advisory or internal financial management role) Working towards or have gained a recognised management accounting qualification (CIMA or equivalent) Strong commercial awareness and understanding of the key factors which influence business performance in technology or consulting businesses Strength in Excel essential - must be comfortable with building business cases and models (no VBA coding required) Stakeholder management experience and experience working with senior decision-makers. Must be able to develop strong relationships at all levels of staff with ability to influence where required Ability to present data in engaging formats to support decision-making i.e. creation of management dashboards / summary presentations Excellent analytical skills with the ability to quickly digest information and provide critical insights. Organisation and management - able to work across multiple projects simultaneously and manage expectations and meet timelines in a fast-paced environment Energy and motivation; an enthusiastic and dedicated team player with ability to work autonomously and under pressure. Understanding of product/technology business models preferred but not mandatory Connect to your business - Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self-assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross-border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you acquire a lot of knowledge - fast. It's interesting work, often for household names." - Erica, Tax and Legal Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers .
Join our team as Senior Racecourse Operations Manager! The Senior Racecourse Operations Manager is an exciting opportunity for a proactive and detail-oriented individual to join the Operations Team. This permanent role is central to delivering seamless, safe and high-quality race days and major events across Chester and Bangor-on-Dee. Acting as the operational lead, you will oversee end-to-end planning and delivery, including site design, crowd management, presentation standards and guest experience. Working closely with internal teams and external partners, you will ensure events are well-coordinated, clearly communicated and delivered to the highest standards. You will support continuous improvement, uphold brand and commercial objectives, and play a key role in the growth of CRC Live by helping deliver high-quality, profitable non-race day events. General responsibilities include: Lead the delivery of a safe, inclusive and high-quality guest experience across all race days, major events and non-race day activity. Oversee end-to-end operational planning and execution, including site readiness, crowd management, admissions, security and presentation standards. Champion Equality, Diversity & Inclusion and accessibility, ensuring facilities, services and communications meet the needs of all guests. Drive continuous improvement through guest feedback, performance insights and proactive issue resolution. Ensure compliance with all safety, security and regulatory requirements, supporting audits, inspections and event safety planning. Maintain consistently high standards of site presentation, cleanliness and waste management across both racecourses, on race days and non race days. Act in senior operational roles (including Duty Manager/Event Bronze) Support the planning and delivery of major events and CRC Live activity Build and maintain strong relationships with internal teams, external partners and governing bodies Lead, manage and develop the Racecourse Operations team Essential Requirements Proven experience leading guest-facing operations within sports, events or visitor attractions Strong experience in event and major event delivery Ability to plan and manage multiple events simultaneously Experience in budget management and analysing guest feedback Excellent communication, presentation and organisational skills Proactive, hardworking and highly organised approach Strong team leadership skills, with the ability to support and mentor others IOSH Managing Safely qualification Desirable Requirements Experience within racing, live events or entertainment industries Experience creating and delivering live entertainment Ability to manage incidents and crisis situations Experience developing new event concepts and entertainment ideas Relevant qualifications such as Safeguarding Level 3, Agile Project Management, and Level 4/5 Spectator Safety Management About Chester Race Company: Chester Race Company Ltd is one of the North West's best-known and most-admired brands. It is an evolving organisation with a broad portfolio but retaining Horseracing at its core. The Company operates three racecourses, Chester, Bangor-on-Dee and Musselburgh, in Scotland. At Chester, we also own and operate a hotel, a vibrant pub and have other property interests in the city. Not to mention our in-house caterers, Horseradish and our staffing brand - Thyme People. With that much diversity in our business, no two days are the same. What we offer: CRC offer a great selection of benefits, from Race Day tickets to enhanced pension contributions. Salary £55,000 - £60,000 per annum Hours of work 37.5 hours per week, Monday to Friday. CRC is an event company; you will be required to work some weekends and evenings. Any work beyond the contracted hours will be eligible for time off in lieu. CRC has a flexible approach to working hours, which should be agreed with your line manager.
Apr 16, 2026
Full time
Join our team as Senior Racecourse Operations Manager! The Senior Racecourse Operations Manager is an exciting opportunity for a proactive and detail-oriented individual to join the Operations Team. This permanent role is central to delivering seamless, safe and high-quality race days and major events across Chester and Bangor-on-Dee. Acting as the operational lead, you will oversee end-to-end planning and delivery, including site design, crowd management, presentation standards and guest experience. Working closely with internal teams and external partners, you will ensure events are well-coordinated, clearly communicated and delivered to the highest standards. You will support continuous improvement, uphold brand and commercial objectives, and play a key role in the growth of CRC Live by helping deliver high-quality, profitable non-race day events. General responsibilities include: Lead the delivery of a safe, inclusive and high-quality guest experience across all race days, major events and non-race day activity. Oversee end-to-end operational planning and execution, including site readiness, crowd management, admissions, security and presentation standards. Champion Equality, Diversity & Inclusion and accessibility, ensuring facilities, services and communications meet the needs of all guests. Drive continuous improvement through guest feedback, performance insights and proactive issue resolution. Ensure compliance with all safety, security and regulatory requirements, supporting audits, inspections and event safety planning. Maintain consistently high standards of site presentation, cleanliness and waste management across both racecourses, on race days and non race days. Act in senior operational roles (including Duty Manager/Event Bronze) Support the planning and delivery of major events and CRC Live activity Build and maintain strong relationships with internal teams, external partners and governing bodies Lead, manage and develop the Racecourse Operations team Essential Requirements Proven experience leading guest-facing operations within sports, events or visitor attractions Strong experience in event and major event delivery Ability to plan and manage multiple events simultaneously Experience in budget management and analysing guest feedback Excellent communication, presentation and organisational skills Proactive, hardworking and highly organised approach Strong team leadership skills, with the ability to support and mentor others IOSH Managing Safely qualification Desirable Requirements Experience within racing, live events or entertainment industries Experience creating and delivering live entertainment Ability to manage incidents and crisis situations Experience developing new event concepts and entertainment ideas Relevant qualifications such as Safeguarding Level 3, Agile Project Management, and Level 4/5 Spectator Safety Management About Chester Race Company: Chester Race Company Ltd is one of the North West's best-known and most-admired brands. It is an evolving organisation with a broad portfolio but retaining Horseracing at its core. The Company operates three racecourses, Chester, Bangor-on-Dee and Musselburgh, in Scotland. At Chester, we also own and operate a hotel, a vibrant pub and have other property interests in the city. Not to mention our in-house caterers, Horseradish and our staffing brand - Thyme People. With that much diversity in our business, no two days are the same. What we offer: CRC offer a great selection of benefits, from Race Day tickets to enhanced pension contributions. Salary £55,000 - £60,000 per annum Hours of work 37.5 hours per week, Monday to Friday. CRC is an event company; you will be required to work some weekends and evenings. Any work beyond the contracted hours will be eligible for time off in lieu. CRC has a flexible approach to working hours, which should be agreed with your line manager.
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we're transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel's AI Time platform. Our team comprises top talent in AI, product development, and engineering-innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you. About the Customer Support Associate role The Customer Support Associate will play a critical role in supporting Laurel's U.K. and U.S. East Coast-based users. This person will deliver a superior experience to these users by helping them work through technical issues, learn how to use our product, and elevate their feedback to our internal team. The ideal candidate has tech startup support experience, takes an extreme ownership mindset, and is excited to spend the bulk of their time working on the front lines with Laurel's users. Core duties Becoming an expert on the Laurel product. Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during U.K. core business hours (9am-5pm GMT). This includes: Doing first line technical troubleshooting and problem solving to resolve basic customer issues. Documenting technical problems that users are encountering, and escalating them internally as needed. Educating customers about our product. Independently staying up to date on product changes. Thoroughly understanding customers' needs and preferences, and articulating these internally on an as needed basis. Contributing to strategic projects in Customer Support on an as needed basis, including Help Center articles, internal documentation, and customer education initiatives. You will thrive in this role if you Are able to cover U.K. business hours (9am-5pm GMT), and are willing and able to travel to meet customers in person on an as needed basis. Have 3-5 years of experience providing customer support in a software environment. Have superior written communication skills - you are an excellent "explainer." Have superior problem solving skills. Have a proven track record of driving high customer satisfaction. Have a proven track record of working efficiently and setting appropriate priorities independently. Have a proven track record of building strong working relationships with colleagues in a remote environment. Are comfortable in a low context, fast moving environment. Are a self starter who requires minimal supervision. Your direct manager will be working East Coast hours in the U.S., so you will be without direct supervision for 50% of your workday. Are excited to remain an individual contributor for the foreseeable future. Flexibility and logistics Location: This team member must be located in the United Kingdom, and be willing to eventually work hybrid 3 days per week from an office in London. We may consider exceptionally qualified remote candidates based in the United Kingdom on a case by case basis who are willing to travel to London periodically for in person meetings with customers and team members. You must be willing to interview in person with a member of our team who is located in London. Work times: This team member will work 9am-6pm GMT. These hours correspond to the working hours of our U.K and U.S. East Coast-based customers and as a result are not flexible. It's also important to note that this team member may be asked to work some holidays on a rotating basis. Compensation: Competitive salary, generous equity, supplemental benefits. For candidates based in London, we expect the compensation range to £58,000-81,000 GBP annually, depending on experience and level. Final compensation amounts will be determined based on several factors including candidate experience, qualifications and expertise and may vary from the amounts listed. Flexible time off: Laurel has a flexible Paid Time Off policy and we encourage our team members to take time off regularly to rest and recharge. Because you will be working on a small team, you will be expected to thoughtfully coordinate time off with your manager and teammates. Why join Laurel: To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian. A smart, fun, collaborative, and inclusive team. Great employee benefits, including equity and 401K. Bi annual, in person company off sites, in unique locations, to grow and share time with the team. An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time. We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. If you think you'd be a good fit for this role, we encourage you to apply, even if you don't perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
Apr 16, 2026
Full time
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we're transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel's AI Time platform. Our team comprises top talent in AI, product development, and engineering-innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you. About the Customer Support Associate role The Customer Support Associate will play a critical role in supporting Laurel's U.K. and U.S. East Coast-based users. This person will deliver a superior experience to these users by helping them work through technical issues, learn how to use our product, and elevate their feedback to our internal team. The ideal candidate has tech startup support experience, takes an extreme ownership mindset, and is excited to spend the bulk of their time working on the front lines with Laurel's users. Core duties Becoming an expert on the Laurel product. Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during U.K. core business hours (9am-5pm GMT). This includes: Doing first line technical troubleshooting and problem solving to resolve basic customer issues. Documenting technical problems that users are encountering, and escalating them internally as needed. Educating customers about our product. Independently staying up to date on product changes. Thoroughly understanding customers' needs and preferences, and articulating these internally on an as needed basis. Contributing to strategic projects in Customer Support on an as needed basis, including Help Center articles, internal documentation, and customer education initiatives. You will thrive in this role if you Are able to cover U.K. business hours (9am-5pm GMT), and are willing and able to travel to meet customers in person on an as needed basis. Have 3-5 years of experience providing customer support in a software environment. Have superior written communication skills - you are an excellent "explainer." Have superior problem solving skills. Have a proven track record of driving high customer satisfaction. Have a proven track record of working efficiently and setting appropriate priorities independently. Have a proven track record of building strong working relationships with colleagues in a remote environment. Are comfortable in a low context, fast moving environment. Are a self starter who requires minimal supervision. Your direct manager will be working East Coast hours in the U.S., so you will be without direct supervision for 50% of your workday. Are excited to remain an individual contributor for the foreseeable future. Flexibility and logistics Location: This team member must be located in the United Kingdom, and be willing to eventually work hybrid 3 days per week from an office in London. We may consider exceptionally qualified remote candidates based in the United Kingdom on a case by case basis who are willing to travel to London periodically for in person meetings with customers and team members. You must be willing to interview in person with a member of our team who is located in London. Work times: This team member will work 9am-6pm GMT. These hours correspond to the working hours of our U.K and U.S. East Coast-based customers and as a result are not flexible. It's also important to note that this team member may be asked to work some holidays on a rotating basis. Compensation: Competitive salary, generous equity, supplemental benefits. For candidates based in London, we expect the compensation range to £58,000-81,000 GBP annually, depending on experience and level. Final compensation amounts will be determined based on several factors including candidate experience, qualifications and expertise and may vary from the amounts listed. Flexible time off: Laurel has a flexible Paid Time Off policy and we encourage our team members to take time off regularly to rest and recharge. Because you will be working on a small team, you will be expected to thoughtfully coordinate time off with your manager and teammates. Why join Laurel: To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian. A smart, fun, collaborative, and inclusive team. Great employee benefits, including equity and 401K. Bi annual, in person company off sites, in unique locations, to grow and share time with the team. An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time. We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. If you think you'd be a good fit for this role, we encourage you to apply, even if you don't perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
