BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
May 04, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge. At Five Guys, the Project Management Office (PMO) is the team responsible for making sure technology and business change actually lands. It focuses on outcomes, not just delivery, ensuring what gets built is understood, adopted and used across the business. The PMO is a small, delivery-focused function reporting to the Head of Projects and is actively being built. Its current focus is cybersecurity and Microsoft 365 improvement, with broader programmes to follow as the business grows. The Implementation Manager role exists because while Five Guys invests in technology, it needs stronger, hands-on implementation to make change stick. You close that gap by personally owning rollouts end-to-end, creating guidance and training, running sessions and measuring adoption. This is a practical implementation role where you do the work, not just oversee it. WHAT YOU'LL DO Build and execute rollout plans from scratch Take a workstream brief and turn it into a practical delivery plan Identify who is impacted, what changes, sequencing and dependencies Execute the plan yourself rather than handing it off Create the materials that make change stick Write clear, role-specific user guidance and training materials Design communications people actually read and understand Run training sessions and answer questions directly Confidently guide others on using Microsoft 365 tools including Teams, SharePoint and OneDrive Track whether the change is working in practice Build feedback loops and adoption measures Spot when something has landed poorly and intervene Stay accountable for outcomes rather than just delivery Act as the bridge between IT, Security and the business Translate technical and security requirements into usable guidance Turn real user feedback into clear input for technical teams Ensure changes feel logical, helpful and well explained Bring structure and consistency to PMO delivery Build templates, checklists and repeatable delivery patterns Establish ways of working that become standard for future programmes Manage your own risks, progress and reporting within the PMO cadence A TYPICAL WEEK MIGHT INCLUDE Drafting a rollout plan for the next phase of Microsoft 365 changes Running a project checkpoint call and tracking actions Writing a one-page user guide for an IT change Reviewing adoption data to check if a rollout is on track Joining alignment calls with IT, Operations and Security Updating the PMO delivery tracker and escalating blockers Following up with stores or teams where adoption has dropped off HOW WE WILL KNOW THIS IS WORKING By 6 months You have delivered at least one workstream end-to-end, from plan to confirmed adoption A repeatable rollout framework exists because you built it Business teams can name you as the person who made a recent change make sense IT trusts you to accurately represent business needs You can show clear feedback and adoption data By 12 months Adoption metrics are measurably better on workstreams you delivered The PMO has a delivery playbook with you as a primary author Technology change is described as well-managed rather than chaotic New workstreams follow your patterns without starting from scratch You are already planning what comes next YOUR EXPERIENCE 4 to 7 years delivering technology or change programmes hands-on in a business Built rollout plans, training or user guidance yourself and can show examples Worked effectively across technical and non-technical stakeholders Tracked adoption and outcomes after go-live rather than moving on immediately Operated with autonomy, owning your workstreams end-to-end Brought structure to complex or messy environments without waiting for instruction OUR REWARDS AND BENEFITS A generous annual bonus based on business performance Pension scheme Enhanced Maternity and Paternity leave Electric car salary sacrifice scheme Long service rewards after 5 and 10 years with Five Guys Five Guys Perks & discounts Invite to our annual General Managers conference - this year we celebrated in Lisbon! Life assurance Private medical via Vitality Wellbeing support
May 04, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge. At Five Guys, the Project Management Office (PMO) is the team responsible for making sure technology and business change actually lands. It focuses on outcomes, not just delivery, ensuring what gets built is understood, adopted and used across the business. The PMO is a small, delivery-focused function reporting to the Head of Projects and is actively being built. Its current focus is cybersecurity and Microsoft 365 improvement, with broader programmes to follow as the business grows. The Implementation Manager role exists because while Five Guys invests in technology, it needs stronger, hands-on implementation to make change stick. You close that gap by personally owning rollouts end-to-end, creating guidance and training, running sessions and measuring adoption. This is a practical implementation role where you do the work, not just oversee it. WHAT YOU'LL DO Build and execute rollout plans from scratch Take a workstream brief and turn it into a practical delivery plan Identify who is impacted, what changes, sequencing and dependencies Execute the plan yourself rather than handing it off Create the materials that make change stick Write clear, role-specific user guidance and training materials Design communications people actually read and understand Run training sessions and answer questions directly Confidently guide others on using Microsoft 365 tools including Teams, SharePoint and OneDrive Track whether the change is working in practice Build feedback loops and adoption measures Spot when something has landed poorly and intervene Stay accountable for outcomes rather than just delivery Act as the bridge between IT, Security and the business Translate technical and security requirements into usable guidance Turn real user feedback into clear input for technical teams Ensure changes feel logical, helpful and well explained Bring structure and consistency to PMO delivery Build templates, checklists and repeatable delivery patterns Establish ways of working that become standard for future programmes Manage your own risks, progress and reporting within the PMO cadence A TYPICAL WEEK MIGHT INCLUDE Drafting a rollout plan for the next phase of Microsoft 365 changes Running a project checkpoint call and tracking actions Writing a one-page user guide for an IT change Reviewing adoption data to check if a rollout is on track Joining alignment calls with IT, Operations and Security Updating the PMO delivery tracker and escalating blockers Following up with stores or teams where adoption has dropped off HOW WE WILL KNOW THIS IS WORKING By 6 months You have delivered at least one workstream end-to-end, from plan to confirmed adoption A repeatable rollout framework exists because you built it Business teams can name you as the person who made a recent change make sense IT trusts you to accurately represent business needs You can show clear feedback and adoption data By 12 months Adoption metrics are measurably better on workstreams you delivered The PMO has a delivery playbook with you as a primary author Technology change is described as well-managed rather than chaotic New workstreams follow your patterns without starting from scratch You are already planning what comes next YOUR EXPERIENCE 4 to 7 years delivering technology or change programmes hands-on in a business Built rollout plans, training or user guidance yourself and can show examples Worked effectively across technical and non-technical stakeholders Tracked adoption and outcomes after go-live rather than moving on immediately Operated with autonomy, owning your workstreams end-to-end Brought structure to complex or messy environments without waiting for instruction OUR REWARDS AND BENEFITS A generous annual bonus based on business performance Pension scheme Enhanced Maternity and Paternity leave Electric car salary sacrifice scheme Long service rewards after 5 and 10 years with Five Guys Five Guys Perks & discounts Invite to our annual General Managers conference - this year we celebrated in Lisbon! Life assurance Private medical via Vitality Wellbeing support
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
May 04, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Rise Technical Recruitment Limited
Orpington, Kent
CAD Manager Orpington (commutable from South London, Kent, Surrey) Hybrid £50,000-£55,000 + Progression + Healthcare + Benefits An exciting opportunity has arisen for an ambitious CAD Manager to take a leading role in delivering projects, managing and developing the CAD team, and progressing within the company towards Associate level, while continuing to strengthen and expand their technical expertise.Are you proficient in AutoCAD? Are you looking to develop your career with a company that invests heavily in training, professional development, and long-term progression?This award-winning multi-disciplinary practice deliver a variety of projects across the public sector ranging from £200k refurbishments to multi-million-pound new builds, working largely within the social housing sector while also supporting high-profile clients at locations such as the Royal Albert Hall. With the practice actively expanding into new service areas and investing in the next generation of building surveyors and technical staff, they are now seeking an CAD Manager to lead the team.In this role, you will be responsible for overseeing the preparation and coordination of detailed CAD drawings for surveys, designs, and project plans. You will lead and manage CAD delivery across multiple projects, ensuring accuracy, consistency, and high-quality output, while also providing technical guidance and support. Responsibilities will include preparing and submitting planning applications, as well as supporting, mentoring, and developing CAD Technicians within the team, among other duties.To be considered for this role, you should have proven experience using AutoCAD, ideally gained within the residential sector or in building surveying or architecture environments. This is a hybrid position, offering a mix of office-based and remote working, with occasional site visits across London and the Southeast.This is an exceptional opportunity offering the chance to take a leading role in delivering projects, managing and developing the CAD team, and progressing within the company towards Associate level, while continuing to strengthen and expand their technical expertise. The Role: Oversee the preparation and coordination of CAD drawings Lead and manage CAD delivery across multiple projects Provide technical guidance and support Prepare and submit planning applications Support and mentor CAD Technicians The Person: AutoCAD experience Motivated to lead and manage Commutable distance to the office in Orpington Reference Number: BBBH273167 To apply for this role or to be considered for further roles, please click "Apply Now" or contact David Freeman at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 04, 2026
Full time
CAD Manager Orpington (commutable from South London, Kent, Surrey) Hybrid £50,000-£55,000 + Progression + Healthcare + Benefits An exciting opportunity has arisen for an ambitious CAD Manager to take a leading role in delivering projects, managing and developing the CAD team, and progressing within the company towards Associate level, while continuing to strengthen and expand their technical expertise.Are you proficient in AutoCAD? Are you looking to develop your career with a company that invests heavily in training, professional development, and long-term progression?This award-winning multi-disciplinary practice deliver a variety of projects across the public sector ranging from £200k refurbishments to multi-million-pound new builds, working largely within the social housing sector while also supporting high-profile clients at locations such as the Royal Albert Hall. With the practice actively expanding into new service areas and investing in the next generation of building surveyors and technical staff, they are now seeking an CAD Manager to lead the team.In this role, you will be responsible for overseeing the preparation and coordination of detailed CAD drawings for surveys, designs, and project plans. You will lead and manage CAD delivery across multiple projects, ensuring accuracy, consistency, and high-quality output, while also providing technical guidance and support. Responsibilities will include preparing and submitting planning applications, as well as supporting, mentoring, and developing CAD Technicians within the team, among other duties.To be considered for this role, you should have proven experience using AutoCAD, ideally gained within the residential sector or in building surveying or architecture environments. This is a hybrid position, offering a mix of office-based and remote working, with occasional site visits across London and the Southeast.This is an exceptional opportunity offering the chance to take a leading role in delivering projects, managing and developing the CAD team, and progressing within the company towards Associate level, while continuing to strengthen and expand their technical expertise. The Role: Oversee the preparation and coordination of CAD drawings Lead and manage CAD delivery across multiple projects Provide technical guidance and support Prepare and submit planning applications Support and mentor CAD Technicians The Person: AutoCAD experience Motivated to lead and manage Commutable distance to the office in Orpington Reference Number: BBBH273167 To apply for this role or to be considered for further roles, please click "Apply Now" or contact David Freeman at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Your new company You will be joining an industry-leading Tier 1 civil engineering contractor delivering a major, 3-year-long highways project in Didcot, Oxfordshire. Known for collaborative project delivery, strong safety culture and technical excellence, this contractor plays a key role in shaping major highways and infrastructure schemes across the UK. With a strong pipeline of long-term regional works and a genuine focus on developing its people, this is an excellent opportunity to build a sustainable career with a respected main contractor where you are empowered to make decisions and drive performance. Your new role As Site Agent, you will play a pivotal role in the successful delivery of a £35m section of the project. Working closely with the Project Manager, you'll take responsibility for managing site operations, coordinating resources and ensuring works are delivered safely, on programme and within budget. Key responsibilities will include: Managing, mentoring and developing Site Engineers and Section Engineers Supporting the Project Manager in planning and delivering the construction phase Managing and allocating project resources efficiently Preparing, reviewing and implementing work package plans and management plans Monitoring subcontractors, suppliers and contractual requirements Working with the planning team to ensure accurate programme data Ensuring full compliance with health, safety, quality and environmental standards Leading and promoting a strong safety culture across the site team Chairing and attending site meetings, completing site diaries and daily briefings Supporting quality assurance, environmental management and project close-out activities Working in accordance with the Integrated Management System (IMS). This is a hands-on leadership role offering real influence over site performance and project outcomes. What you'll need to succeed In order to be successful, you will bring: Previous experience as a Site Agent within the highways and/or public realm sectors, delivering earthworks packages Strong understanding of Health & Safety and CDM regulations Experience managing a standalone site or a section of a larger project Strong communication, organisational and leadership skills CSCS, SMSTS, First Aid at Work and a full UK driving licence. What you'll get in return In return, you will receive: Competitive salary Company car (with fuel card) or car allowance 35 days' annual leave (including bank holidays) Pension scheme (increasing with seniority and length of service) Private medical cover Life assurance Travel and subsistence allowance (where appropriate) Funded professional memberships (ICE, CIOB, RICS, etc.) Retail and lifestyle discounts Enhanced family-friendly benefits Strong pipeline of long-term regional projects Industry-recognised training and development programmes Supportive and collaborative work environment Exposure to a major, high-impact project Opportunity to grow and progress your career with an industry-leading Tier 1 contractor and more. What you need to do now If you're interested in this role and meet the criteria above, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Please note - this contractor does not hold a licence for sponsored work visas. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 04, 2026
Full time
Your new company You will be joining an industry-leading Tier 1 civil engineering contractor delivering a major, 3-year-long highways project in Didcot, Oxfordshire. Known for collaborative project delivery, strong safety culture and technical excellence, this contractor plays a key role in shaping major highways and infrastructure schemes across the UK. With a strong pipeline of long-term regional works and a genuine focus on developing its people, this is an excellent opportunity to build a sustainable career with a respected main contractor where you are empowered to make decisions and drive performance. Your new role As Site Agent, you will play a pivotal role in the successful delivery of a £35m section of the project. Working closely with the Project Manager, you'll take responsibility for managing site operations, coordinating resources and ensuring works are delivered safely, on programme and within budget. Key responsibilities will include: Managing, mentoring and developing Site Engineers and Section Engineers Supporting the Project Manager in planning and delivering the construction phase Managing and allocating project resources efficiently Preparing, reviewing and implementing work package plans and management plans Monitoring subcontractors, suppliers and contractual requirements Working with the planning team to ensure accurate programme data Ensuring full compliance with health, safety, quality and environmental standards Leading and promoting a strong safety culture across the site team Chairing and attending site meetings, completing site diaries and daily briefings Supporting quality assurance, environmental management and project close-out activities Working in accordance with the Integrated Management System (IMS). This is a hands-on leadership role offering real influence over site performance and project outcomes. What you'll need to succeed In order to be successful, you will bring: Previous experience as a Site Agent within the highways and/or public realm sectors, delivering earthworks packages Strong understanding of Health & Safety and CDM regulations Experience managing a standalone site or a section of a larger project Strong communication, organisational and leadership skills CSCS, SMSTS, First Aid at Work and a full UK driving licence. What you'll get in return In return, you will receive: Competitive salary Company car (with fuel card) or car allowance 35 days' annual leave (including bank holidays) Pension scheme (increasing with seniority and length of service) Private medical cover Life assurance Travel and subsistence allowance (where appropriate) Funded professional memberships (ICE, CIOB, RICS, etc.) Retail and lifestyle discounts Enhanced family-friendly benefits Strong pipeline of long-term regional projects Industry-recognised training and development programmes Supportive and collaborative work environment Exposure to a major, high-impact project Opportunity to grow and progress your career with an industry-leading Tier 1 contractor and more. What you need to do now If you're interested in this role and meet the criteria above, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Please note - this contractor does not hold a licence for sponsored work visas. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Assistant Restaurant Manager Location: RHS Garden Wisley Salary: £30,000 per annum + discretionary tronc Contract Type: Full-time, permanent, site based, 5 over 7 days per week Set within 240 acres of stunning gardens, Wisley is open all year round and offers a variety of food outlets, from a busy restaurant to welcoming cafés. You'll be joining a friendly, hardworking team with a shared goal: delivering exceptional service to every visitor. As Assistant Restaurant Manager, you will support the delivery of exceptional food quality, service standards, and guest experience, ensuring everything aligns with Restaurant Associates' values and client expectations at RHS Garden Wisley. You'll help create a customer-focused environment that consistently delivers a premium dining experience. Working closely with the Restaurant Manager, you will provide leadership to the team through clear communication, coaching, and development, ensuring consistent, high-quality service. You'll also support auditing processes, using guest feedback and performance insights to drive continuous improvement. You will help identify areas for operational improvement, refine service workflows, and enhance efficiency while maintaining high standards. In collaboration with the wider team, you'll contribute to new ideas and initiatives that elevate the guest experience and support overall business performance. Due to the location of Wisley RHS Garden it is essential that you are able to get to and from site without relying on public transport. Shifts: Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. The Ideal Candidate: Proven experience managing high-performing teams within a fine dining or premium restaurant environment, driving service standards, engagement, and accountability Demonstrable success in restaurant management roles, overseeing day-to-day service, guest experience, and operational efficiency Strong background in food and beverage operations, with a clear understanding of fine dining standards, presentation, and service excellence IT and computer literate, with experience using restaurant systems (e.g. POS, reservations, reporting tools) to support smooth operations What we can offer you: At Restaurant Associates, we believe in celebrating individuality and nurturing talent. As Assistant Restaurant Manager, you'll be supported by an experienced team to deliver outstanding customer service and learn a variety of new approaches. We offer a competitive benefits package, including: 20 days annual leave plus bank holidays Free meals on duty Free on-site parking Exclusive travel discounts Access to wellness, mindfulness, and fitness classes Digital GP services for you and your family Up to 44% off cinema tickets Contributory pension scheme Career Pathways and MyLearning development programmes About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme.
May 04, 2026
Full time
Job Title: Assistant Restaurant Manager Location: RHS Garden Wisley Salary: £30,000 per annum + discretionary tronc Contract Type: Full-time, permanent, site based, 5 over 7 days per week Set within 240 acres of stunning gardens, Wisley is open all year round and offers a variety of food outlets, from a busy restaurant to welcoming cafés. You'll be joining a friendly, hardworking team with a shared goal: delivering exceptional service to every visitor. As Assistant Restaurant Manager, you will support the delivery of exceptional food quality, service standards, and guest experience, ensuring everything aligns with Restaurant Associates' values and client expectations at RHS Garden Wisley. You'll help create a customer-focused environment that consistently delivers a premium dining experience. Working closely with the Restaurant Manager, you will provide leadership to the team through clear communication, coaching, and development, ensuring consistent, high-quality service. You'll also support auditing processes, using guest feedback and performance insights to drive continuous improvement. You will help identify areas for operational improvement, refine service workflows, and enhance efficiency while maintaining high standards. In collaboration with the wider team, you'll contribute to new ideas and initiatives that elevate the guest experience and support overall business performance. Due to the location of Wisley RHS Garden it is essential that you are able to get to and from site without relying on public transport. Shifts: Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. The Ideal Candidate: Proven experience managing high-performing teams within a fine dining or premium restaurant environment, driving service standards, engagement, and accountability Demonstrable success in restaurant management roles, overseeing day-to-day service, guest experience, and operational efficiency Strong background in food and beverage operations, with a clear understanding of fine dining standards, presentation, and service excellence IT and computer literate, with experience using restaurant systems (e.g. POS, reservations, reporting tools) to support smooth operations What we can offer you: At Restaurant Associates, we believe in celebrating individuality and nurturing talent. As Assistant Restaurant Manager, you'll be supported by an experienced team to deliver outstanding customer service and learn a variety of new approaches. We offer a competitive benefits package, including: 20 days annual leave plus bank holidays Free meals on duty Free on-site parking Exclusive travel discounts Access to wellness, mindfulness, and fitness classes Digital GP services for you and your family Up to 44% off cinema tickets Contributory pension scheme Career Pathways and MyLearning development programmes About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme.
We're looking for a Capital Works Supervisor to join our Somerset Highways Term Service Contract team based in Glastonbury, Somerset. As a Capital Works Supervisor, you'll play a vital role in delivering high-quality capital works schemes across Somerset. This is a fantastic opportunity to make a real impact on your local community whilst developing your career in highways infrastructure. Location: Glastonbury, Somerset - site based 5 days per week Hours: Permanent Fulltime 40 hours per week We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As a Capital Works Supervisor, you'll be responsible for overseeing site-based activities, coordinating contractors and stakeholders, and ensuring every project is completed safely, on time, and to the highest standards. Your day to day will include: Supervising on-site delivery of capital works schemes, ensuring works are carried out in accordance with approved designs, programmes, and specifications Monitoring progress against programme and escalating any risks, delays or issues promptly to the Capital Works Manager Promoting and enforcing a strong safety culture, ensuring full compliance with CDM Regulations, SHEMS, traffic management and environmental requirements Coordinating contractors and supply chain partners to ensure delivery meets agreed quality, cost and performance standards Acting as a site-based point of contact for Somerset Council representatives, stakeholders and the public, providing clear and timely updates What are we looking for? This Capital Works Supervisor role is ideal for someone who: Brings proven experience supervising highways, civil engineering or wider infrastructure works Has a strong understanding of site-based delivery, including sequencing of works and effective risk management Demonstrates good knowledge of CDM Regulations, health and safety requirements, and environmental compliance Communicates confidently and professionally, with the ability to engage both stakeholders and members of the public Holds a full driving licence and is flexible to travel between sites and offices across Somerset Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to . Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
May 04, 2026
Full time
We're looking for a Capital Works Supervisor to join our Somerset Highways Term Service Contract team based in Glastonbury, Somerset. As a Capital Works Supervisor, you'll play a vital role in delivering high-quality capital works schemes across Somerset. This is a fantastic opportunity to make a real impact on your local community whilst developing your career in highways infrastructure. Location: Glastonbury, Somerset - site based 5 days per week Hours: Permanent Fulltime 40 hours per week We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As a Capital Works Supervisor, you'll be responsible for overseeing site-based activities, coordinating contractors and stakeholders, and ensuring every project is completed safely, on time, and to the highest standards. Your day to day will include: Supervising on-site delivery of capital works schemes, ensuring works are carried out in accordance with approved designs, programmes, and specifications Monitoring progress against programme and escalating any risks, delays or issues promptly to the Capital Works Manager Promoting and enforcing a strong safety culture, ensuring full compliance with CDM Regulations, SHEMS, traffic management and environmental requirements Coordinating contractors and supply chain partners to ensure delivery meets agreed quality, cost and performance standards Acting as a site-based point of contact for Somerset Council representatives, stakeholders and the public, providing clear and timely updates What are we looking for? This Capital Works Supervisor role is ideal for someone who: Brings proven experience supervising highways, civil engineering or wider infrastructure works Has a strong understanding of site-based delivery, including sequencing of works and effective risk management Demonstrates good knowledge of CDM Regulations, health and safety requirements, and environmental compliance Communicates confidently and professionally, with the ability to engage both stakeholders and members of the public Holds a full driving licence and is flexible to travel between sites and offices across Somerset Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to . Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
Technical Support and Spares Manager Department: Installation, Service & Spares Reports to: Operations Manager Location: Leeds Salary: £28,000 £32,000 (depending on experience) Working Hours: Monday to Friday, 08 30 About the Role I am seeking a highly organised and proactive Technical Support and Spares Manager to join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service. You will act as a key link between customers, engineers, and suppliers supporting daily operations through effective scheduling, accurate order processing, and strong administrative control. Key Responsibilities 1. Scheduling & Coordination Plan and schedule installations, service visits, and repairs Allocate jobs to engineers based on availability, location, and skillset Ensure efficient use of resources and timely job completion 2. Customer Service Act as the first point of contact for customer enquiries Log service requests, breakdowns, and warranty issues accurately Keep customers informed of appointments, delays, and progress Handle queries professionally, escalating where necessary 3. Spares & Parts Administration Process orders for spare parts and components Pack and dispatch parts for web and mail orders Liaise with suppliers regarding availability and lead times Track parts required for upcoming jobs Maintain accurate inventory and stock records Assist with deliveries and loading Engineers vans with products 4. Data & System Management Maintain internal systems with accurate, up-to-date information Raise job sheets, completion records, and invoices Submit completion documentation to relevant stakeholders and portals (including health & safety and building control certification) 5. Staff Management Assess and review engineers skills, knowledge, and training needs Coordinate and implement training and development plans Support ongoing professional development within the team Skills & Experience Essential: Strong organisational and time management skills Excellent written and verbal communication Good IT skills (Microsoft Office; CRM or scheduling systems) Ability to multitask and prioritise in a fast-paced environment High attention to detail and accuracy Desirable: Experience in service, logistics, or construction environments Experience scheduling engineers or field-based teams Knowledge of garage doors, automation systems, or similar products Experience with stock or parts management Personal Attributes Proactive and solution-focused Calm under pressure Customer-oriented approach Team player with a flexible mindset
May 04, 2026
Full time
Technical Support and Spares Manager Department: Installation, Service & Spares Reports to: Operations Manager Location: Leeds Salary: £28,000 £32,000 (depending on experience) Working Hours: Monday to Friday, 08 30 About the Role I am seeking a highly organised and proactive Technical Support and Spares Manager to join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service. You will act as a key link between customers, engineers, and suppliers supporting daily operations through effective scheduling, accurate order processing, and strong administrative control. Key Responsibilities 1. Scheduling & Coordination Plan and schedule installations, service visits, and repairs Allocate jobs to engineers based on availability, location, and skillset Ensure efficient use of resources and timely job completion 2. Customer Service Act as the first point of contact for customer enquiries Log service requests, breakdowns, and warranty issues accurately Keep customers informed of appointments, delays, and progress Handle queries professionally, escalating where necessary 3. Spares & Parts Administration Process orders for spare parts and components Pack and dispatch parts for web and mail orders Liaise with suppliers regarding availability and lead times Track parts required for upcoming jobs Maintain accurate inventory and stock records Assist with deliveries and loading Engineers vans with products 4. Data & System Management Maintain internal systems with accurate, up-to-date information Raise job sheets, completion records, and invoices Submit completion documentation to relevant stakeholders and portals (including health & safety and building control certification) 5. Staff Management Assess and review engineers skills, knowledge, and training needs Coordinate and implement training and development plans Support ongoing professional development within the team Skills & Experience Essential: Strong organisational and time management skills Excellent written and verbal communication Good IT skills (Microsoft Office; CRM or scheduling systems) Ability to multitask and prioritise in a fast-paced environment High attention to detail and accuracy Desirable: Experience in service, logistics, or construction environments Experience scheduling engineers or field-based teams Knowledge of garage doors, automation systems, or similar products Experience with stock or parts management Personal Attributes Proactive and solution-focused Calm under pressure Customer-oriented approach Team player with a flexible mindset
Cobalt is delighted to be representing a global real estate services firm in the appointment of an Operations Manager for a newly redeveloped, large-scale multi-let commercial office asset. This flagship building has undergone a significant transformation and now requires an operationally and technically astute individual to support the on-site General Manager in delivering a best-in-class occupier experience. The role sits within a sizeable on-site team and carries both day-to-day operational responsibility and the opportunity to deputise for the General Manager, offering exposure to strategic asset management and senior stakeholder engagement within a high-profile environment, with a particular emphasis on technical service delivery and engineering excellence. KEY RESPONSIBILITIES Support the General Manager in the operational management of a large, multi-tenanted commercial office building Deputise for the General Manager as required, maintaining continuity of service delivery and stakeholder engagement Take a leading role in the management of M&E services across the asset, ensuring optimal performance and reliability Oversee and continuously refine Planned Preventative Maintenance (PPM) programmes, ensuring full compliance and asset longevity Manage technical service delivery, including reactive maintenance, fault diagnosis, and resolution across building systems Lead on minor works and project delivery, including landlord and tenant fit-out projects, ensuring works are delivered safely, on time, and within budget Act as a key interface between contractors, consultants, and stakeholders on all technical and project-related matters Ensure full statutory compliance, including H&S, risk assessments, and audit readiness, with a strong focus on engineering standards Manage and monitor specialist contractors, driving performance against SLAs, KPIs, and technical benchmarks Act as a key point of contact for occupiers and the client, maintaining strong professional relationships Support service charge budget management, particularly in relation to engineering spend, lifecycle planning, and project works Utilise CAFM systems to manage asset data, compliance records, and maintenance activities PERSON SPECIFICATION The successful candidate will demonstrate prior experience within a commercial real estate environment, ideally having progressed from an Engineering Manager or similar technically focused role into broader operations. A strong grounding in M&E services, planned maintenance regimes, and project delivery (including fit-outs) is essential, alongside the ability to engage confidently with clients and occupiers. IOSH is expected as a minimum, with NEBOSH or a relevant technical engineering qualification considered advantageous. "If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert."
May 04, 2026
Full time
Cobalt is delighted to be representing a global real estate services firm in the appointment of an Operations Manager for a newly redeveloped, large-scale multi-let commercial office asset. This flagship building has undergone a significant transformation and now requires an operationally and technically astute individual to support the on-site General Manager in delivering a best-in-class occupier experience. The role sits within a sizeable on-site team and carries both day-to-day operational responsibility and the opportunity to deputise for the General Manager, offering exposure to strategic asset management and senior stakeholder engagement within a high-profile environment, with a particular emphasis on technical service delivery and engineering excellence. KEY RESPONSIBILITIES Support the General Manager in the operational management of a large, multi-tenanted commercial office building Deputise for the General Manager as required, maintaining continuity of service delivery and stakeholder engagement Take a leading role in the management of M&E services across the asset, ensuring optimal performance and reliability Oversee and continuously refine Planned Preventative Maintenance (PPM) programmes, ensuring full compliance and asset longevity Manage technical service delivery, including reactive maintenance, fault diagnosis, and resolution across building systems Lead on minor works and project delivery, including landlord and tenant fit-out projects, ensuring works are delivered safely, on time, and within budget Act as a key interface between contractors, consultants, and stakeholders on all technical and project-related matters Ensure full statutory compliance, including H&S, risk assessments, and audit readiness, with a strong focus on engineering standards Manage and monitor specialist contractors, driving performance against SLAs, KPIs, and technical benchmarks Act as a key point of contact for occupiers and the client, maintaining strong professional relationships Support service charge budget management, particularly in relation to engineering spend, lifecycle planning, and project works Utilise CAFM systems to manage asset data, compliance records, and maintenance activities PERSON SPECIFICATION The successful candidate will demonstrate prior experience within a commercial real estate environment, ideally having progressed from an Engineering Manager or similar technically focused role into broader operations. A strong grounding in M&E services, planned maintenance regimes, and project delivery (including fit-outs) is essential, alongside the ability to engage confidently with clients and occupiers. IOSH is expected as a minimum, with NEBOSH or a relevant technical engineering qualification considered advantageous. "If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert."
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
May 04, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
May 04, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
The Ark (95988), United Kingdom, London, Senior Manager, Regulatory Legal We're seeking a forward thinking Senior Manager of Regulatory Legal to support the ambitious growth of our global payments network, reporting to the Global Network Legal team. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap for the Global Payments Network Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 6+ years of post qualification experience Regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjust
May 04, 2026
Full time
The Ark (95988), United Kingdom, London, Senior Manager, Regulatory Legal We're seeking a forward thinking Senior Manager of Regulatory Legal to support the ambitious growth of our global payments network, reporting to the Global Network Legal team. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap for the Global Payments Network Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 6+ years of post qualification experience Regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjust
Do you want to work with a leading advocacy charity organisation supporting those in need? Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? Are you keen to make a difference to people who want to be heard? Then come and join us here at VoiceAbility. Due to the success of our delivery we are looking for Advocates to join our team in the North Ayrshire area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support. About us VoiceAbility is an independent charity and one of the UK s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. We ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website. About the role This is an exciting opportunity for Advocates to join and shape this service covering North Ayrshire area. Your role will require you to travel to locations such as clients homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential. About you Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing support. You should have worked or volunteered in health, social care, welfare, support services, education or young person s services, or advice and guidance. How will you make a difference? You will be responsible for ensuring the individual s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support. You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support. You will work resourcefully and collaboratively with the individuals you support. You ll be creative in your approach to empower our clients by ensuring you meaningfully explain people s options and rights to them. You ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. Benefits 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years service 5% employer pension & minimum 3% employee contribution Salary sacrifices pension scheme Separate Life Assurance Cover (equivalent of two times your annual salary) Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 24/7 Employee Assistance programme Access to remote counselling service Paid Disability Leave Paid compassionate Leave Home Working Allowance Flexible working How are staff supported to work remotely? VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. When you need to travel for work, expenses will be paid (mileage or public transport costs). VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. Equality and Diversity VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options. How to apply To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. Important Dates: Closing date for applications; Midnight on 14 May 2026, however, VoiceAbility reserve the right to withdraw this vacancy before this date. Don t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification. Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
May 04, 2026
Full time
Do you want to work with a leading advocacy charity organisation supporting those in need? Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? Are you keen to make a difference to people who want to be heard? Then come and join us here at VoiceAbility. Due to the success of our delivery we are looking for Advocates to join our team in the North Ayrshire area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support. About us VoiceAbility is an independent charity and one of the UK s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. We ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website. About the role This is an exciting opportunity for Advocates to join and shape this service covering North Ayrshire area. Your role will require you to travel to locations such as clients homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential. About you Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing support. You should have worked or volunteered in health, social care, welfare, support services, education or young person s services, or advice and guidance. How will you make a difference? You will be responsible for ensuring the individual s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support. You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support. You will work resourcefully and collaboratively with the individuals you support. You ll be creative in your approach to empower our clients by ensuring you meaningfully explain people s options and rights to them. You ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. Benefits 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years service 5% employer pension & minimum 3% employee contribution Salary sacrifices pension scheme Separate Life Assurance Cover (equivalent of two times your annual salary) Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 24/7 Employee Assistance programme Access to remote counselling service Paid Disability Leave Paid compassionate Leave Home Working Allowance Flexible working How are staff supported to work remotely? VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. When you need to travel for work, expenses will be paid (mileage or public transport costs). VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. Equality and Diversity VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options. How to apply To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. Important Dates: Closing date for applications; Midnight on 14 May 2026, however, VoiceAbility reserve the right to withdraw this vacancy before this date. Don t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification. Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
May 04, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 04, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Passenger Services Manager Location: London Heathrow Airport Reporting to: Head of Operations About the Role Arnett International is working in partnership with a leading aviation services provider to appoint a Passenger Services Manager at Heathrow. Operating within a high-volume, safety-critical environment, this role will lead a large-scale Passenger Services operation, delivering safe, efficient and high-quality services to airline customers while balancing performance, service and cost. Key Responsibilities Lead a c.300-strong Passenger Services team, supported by 4 Shift Leads Build a strong leadership culture focused on accountability, engagement and continuous improvement Develop and manage strategic airline customer relationships Drive SLA performance, balancing cost, quality and service delivery Represent the business in senior customer forums and contract discussions Take full accountability for operational performance, safety and compliance Embed continuous improvement and monitor service quality, audits and feedback Manage budgets, labour costs and resource planning in line with demand and schedules Foster a positive, inclusive and high-performing team culture Champion safety, wellbeing and a strong just culture approach Maintain effective employee and union relationships What Success Looks Like Strong, trusted airline partnerships Stable, high-performing leadership team Improved service quality, efficiency and customer satisfaction Safe, compliant operation with a proactive improvement culture About You Senior operational leadership experience within aviation, ground handling or complex service environments Proven ability to lead large, multi-layered teams Commercially astute with strong financial and cost control capability Confident stakeholder manager, with experience in unionised environments
May 04, 2026
Full time
Passenger Services Manager Location: London Heathrow Airport Reporting to: Head of Operations About the Role Arnett International is working in partnership with a leading aviation services provider to appoint a Passenger Services Manager at Heathrow. Operating within a high-volume, safety-critical environment, this role will lead a large-scale Passenger Services operation, delivering safe, efficient and high-quality services to airline customers while balancing performance, service and cost. Key Responsibilities Lead a c.300-strong Passenger Services team, supported by 4 Shift Leads Build a strong leadership culture focused on accountability, engagement and continuous improvement Develop and manage strategic airline customer relationships Drive SLA performance, balancing cost, quality and service delivery Represent the business in senior customer forums and contract discussions Take full accountability for operational performance, safety and compliance Embed continuous improvement and monitor service quality, audits and feedback Manage budgets, labour costs and resource planning in line with demand and schedules Foster a positive, inclusive and high-performing team culture Champion safety, wellbeing and a strong just culture approach Maintain effective employee and union relationships What Success Looks Like Strong, trusted airline partnerships Stable, high-performing leadership team Improved service quality, efficiency and customer satisfaction Safe, compliant operation with a proactive improvement culture About You Senior operational leadership experience within aviation, ground handling or complex service environments Proven ability to lead large, multi-layered teams Commercially astute with strong financial and cost control capability Confident stakeholder manager, with experience in unionised environments
Paid Emails Work From Home Immediate Start - Earn Extra Money In Your Spare Time We are currently looking for members to start working online and from home - flexible hours. All you need is a smartphone, tablet or laptop to get involved. Opinion Groups UK could help you earn extra income to put towards whatever you like by completing Competitions, Offers, Games and Emails from some of the UK s top brands. Earn cash from paid emails, paid surveys, data entry, market research and more. Remote / Work from home Immediate start No experience needed Suitable for full time, part time, evening and weekend workers or anyone looking for temporary/extra income. No matter what your role, no previous experience is required to earn money for completing online tasks. Our members come from a variety of backgrounds including administration, management, social care, sales, HR, customer service, tech, marketing, advertising, driving, security, data entry, council, farm, marketing, finance, retail, recruitment and NHS workers. Also retired, unemployed, school leavers, students about to graduate and trainee apprenticeship. So whether you're an admin, PA, credit controller, receptionist, carer, teacher, nurse, barista, cleaner, delivery driver, estate agent, advisor, chef, manager, store assistant, executive, social worker, supermarket worker or night shift warehouse operative - you'll be in great company. PLEASE NOTE - This position is to earn additional/temporary income, not to replace income of a full-time job. The amount of money you can earn depends on the offers you choose to complete. Click Apply Now to get started!
May 04, 2026
Full time
Paid Emails Work From Home Immediate Start - Earn Extra Money In Your Spare Time We are currently looking for members to start working online and from home - flexible hours. All you need is a smartphone, tablet or laptop to get involved. Opinion Groups UK could help you earn extra income to put towards whatever you like by completing Competitions, Offers, Games and Emails from some of the UK s top brands. Earn cash from paid emails, paid surveys, data entry, market research and more. Remote / Work from home Immediate start No experience needed Suitable for full time, part time, evening and weekend workers or anyone looking for temporary/extra income. No matter what your role, no previous experience is required to earn money for completing online tasks. Our members come from a variety of backgrounds including administration, management, social care, sales, HR, customer service, tech, marketing, advertising, driving, security, data entry, council, farm, marketing, finance, retail, recruitment and NHS workers. Also retired, unemployed, school leavers, students about to graduate and trainee apprenticeship. So whether you're an admin, PA, credit controller, receptionist, carer, teacher, nurse, barista, cleaner, delivery driver, estate agent, advisor, chef, manager, store assistant, executive, social worker, supermarket worker or night shift warehouse operative - you'll be in great company. PLEASE NOTE - This position is to earn additional/temporary income, not to replace income of a full-time job. The amount of money you can earn depends on the offers you choose to complete. Click Apply Now to get started!
Job Title: Responsible Individual Specialism: Children's Residential Care Location: London, UK Salary: £80,000.00 annually Type: Full-time or Part-time We are seeking a dynamic and experienced Responsible Individual to join our team in London, UK. This is an exciting opportunity to work within a supportive environment dedicated to improving the lives of children and young people in residential care. We pride ourselves on maintaining high standards and a nurturing culture that promotes professional growth and development. In this vital role, you will earn a competitive salary of £80,000.00 annually. You will also have the flexibility to work full time or part time, which is just one of the many perks of this position. Perks and benefits: Work flexibility: Enjoy full-time or part-time options to support your work-life balance. Professional development: Access comprehensive programmes to enhance your skills and career progression. Supportive environment: Join a collaborative and innovative team culture. Employee wellness: Benefit from wellness programmes designed to support your health and wellbeing. What you will do: Act as the statutory Responsible Individual under the Children's Homes (England) Regulations 2015, ensuring full regulatory compliance and readiness for Ofsted inspection. Provide strategic oversight and governance across multiple children's homes, monitoring quality of care, safeguarding, and performance. Line manage and support Registered Managers, ensuring effective leadership, staffing, and service delivery within each home. Lead on safeguarding and risk management, ensuring robust responses to incidents, allegations, and regulatory concerns. Person Specification Qualifications: Level 5 Diploma in Leadership for Health and Social Care (Children and Young People) or equivalent Relevant professional qualification in social care (desirable) Evidence of continued professional development Registration and Compliance: In-depth knowledge of Children's Homes (England) Regulations 2015, Care Standards Act 2000, and safeguarding and Ofsted frameworks Enhanced DBS clearance Key Skills: Strong strategic leadership and governance capability Advanced knowledge of children's residential care and safeguarding Ability to oversee multiple services and drive quality improvement Excellent stakeholder management and regulatory engagement skills Strong analytical and decision-making ability Experience: Significant experience within children's residential care, ideally at Registered Manager or senior leadership level Experience managing or overseeing multiple homes or services Proven track record of achieving Good or Outstanding Ofsted outcomes Experience working with local authorities and regulatory bodies London offers a vibrant and dynamic backdrop for your career. With its rich history, diverse cultural scene, and endless opportunities for personal and professional growth, it's a fantastic place to live and work. Join us and make a difference in one of the world's most exciting cities. Working with Sanctuary Personnel: Sanctuary Personnel is a trusted and award-winning agency for roles. With an 'Excellent' rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience. Apply now to join the Responsible Individual team in London and take the next step in your career with Sanctuary Personnel.
May 04, 2026
Full time
Job Title: Responsible Individual Specialism: Children's Residential Care Location: London, UK Salary: £80,000.00 annually Type: Full-time or Part-time We are seeking a dynamic and experienced Responsible Individual to join our team in London, UK. This is an exciting opportunity to work within a supportive environment dedicated to improving the lives of children and young people in residential care. We pride ourselves on maintaining high standards and a nurturing culture that promotes professional growth and development. In this vital role, you will earn a competitive salary of £80,000.00 annually. You will also have the flexibility to work full time or part time, which is just one of the many perks of this position. Perks and benefits: Work flexibility: Enjoy full-time or part-time options to support your work-life balance. Professional development: Access comprehensive programmes to enhance your skills and career progression. Supportive environment: Join a collaborative and innovative team culture. Employee wellness: Benefit from wellness programmes designed to support your health and wellbeing. What you will do: Act as the statutory Responsible Individual under the Children's Homes (England) Regulations 2015, ensuring full regulatory compliance and readiness for Ofsted inspection. Provide strategic oversight and governance across multiple children's homes, monitoring quality of care, safeguarding, and performance. Line manage and support Registered Managers, ensuring effective leadership, staffing, and service delivery within each home. Lead on safeguarding and risk management, ensuring robust responses to incidents, allegations, and regulatory concerns. Person Specification Qualifications: Level 5 Diploma in Leadership for Health and Social Care (Children and Young People) or equivalent Relevant professional qualification in social care (desirable) Evidence of continued professional development Registration and Compliance: In-depth knowledge of Children's Homes (England) Regulations 2015, Care Standards Act 2000, and safeguarding and Ofsted frameworks Enhanced DBS clearance Key Skills: Strong strategic leadership and governance capability Advanced knowledge of children's residential care and safeguarding Ability to oversee multiple services and drive quality improvement Excellent stakeholder management and regulatory engagement skills Strong analytical and decision-making ability Experience: Significant experience within children's residential care, ideally at Registered Manager or senior leadership level Experience managing or overseeing multiple homes or services Proven track record of achieving Good or Outstanding Ofsted outcomes Experience working with local authorities and regulatory bodies London offers a vibrant and dynamic backdrop for your career. With its rich history, diverse cultural scene, and endless opportunities for personal and professional growth, it's a fantastic place to live and work. Join us and make a difference in one of the world's most exciting cities. Working with Sanctuary Personnel: Sanctuary Personnel is a trusted and award-winning agency for roles. With an 'Excellent' rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience. Apply now to join the Responsible Individual team in London and take the next step in your career with Sanctuary Personnel.
Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus. Details: Salary: 30,000 - 35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: Permanent Role of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function. Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking
May 04, 2026
Full time
Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus. Details: Salary: 30,000 - 35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: Permanent Role of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function. Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking
Transformation Management Office Manager (TMO) PMO Customer Service Transformation Bucks Hybrid 600/day (Inside IR35) 12 Months Contract Our client is seeking an experienced Transformation Management Office Manager to join them and provide support to a Customer Service Transformation project. This role sits at the heart of programme execution, providing governance, financial control, benefits tracking, and delivery assurance across multiple interdependent workstreams. Your role will ensure that the CST operates with pace, discipline, and transparency - translating complex transformation activity into clear executive insight and actionable decision-making. Required Key Skills & Experience: Proven experience as a PMO / TMO Previous experience working on a Customer Service Transformation project (desirable) Governance and project tracking Proficient in PowerPoint Benefits tracking Excellent communication and stakeholder management skills Ability to articulate complex narratives to senior stakeholders Location: Buckinghamshire Hybrid: 1-2 days per week in the office / remainder days working from home Contract: 12 Months Rate: 600/d Inside IR35 (Via umbrella) If you're an experienced Transformation Management Office PMO with experience in supporting Customer Tranformation projects, we'd love to hear from you. Please submit your CV today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 04, 2026
Contractor
Transformation Management Office Manager (TMO) PMO Customer Service Transformation Bucks Hybrid 600/day (Inside IR35) 12 Months Contract Our client is seeking an experienced Transformation Management Office Manager to join them and provide support to a Customer Service Transformation project. This role sits at the heart of programme execution, providing governance, financial control, benefits tracking, and delivery assurance across multiple interdependent workstreams. Your role will ensure that the CST operates with pace, discipline, and transparency - translating complex transformation activity into clear executive insight and actionable decision-making. Required Key Skills & Experience: Proven experience as a PMO / TMO Previous experience working on a Customer Service Transformation project (desirable) Governance and project tracking Proficient in PowerPoint Benefits tracking Excellent communication and stakeholder management skills Ability to articulate complex narratives to senior stakeholders Location: Buckinghamshire Hybrid: 1-2 days per week in the office / remainder days working from home Contract: 12 Months Rate: 600/d Inside IR35 (Via umbrella) If you're an experienced Transformation Management Office PMO with experience in supporting Customer Tranformation projects, we'd love to hear from you. Please submit your CV today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
