THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing, whether you are looking to buy, sell or lease. Designed to reach drivers everywhere with our trail blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. Over 10m customers have used Carwow to help them buy and sell cars since its inception. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE We are seeking an accomplished Head of Sales to lead our telesales organisation for the UK market. This is currently the largest team within our business, with individuals based across our London, Bournemouth, Winnersh, and Porto offices. The Head of Sales role sits at the heart of the Sell My Car team, overseeing the team directly responsible for listing & brokering the sale of customer vehicles via our online auctions to our trusted dealer network. With more than 1,000 vehicles listed daily, the team plays a critical role in delivering on our ambitious revenue targets, which are set to exceed £4M per month in 2026. Our role as a 2 sided marketplace, is to achieve the best outcome for both parties, making our sales process more complex vs a direct to customer transaction. Our Sales & Customer Success team are the primary point of contact for both sellers and dealer partners, working to align expectations between both, to achieve sales success. As Head of Sales, you will instinctively think in terms of "both sides winning" as you build sales plans and evolve tactics. As something changes on one side (product updates, market shifts etc.) you can connect the dots and think how this will impact the other, to ensure consistent winning, for all. As Head of Sales, you will directly manage our Customer Success & Sales Team Leaders and own the execution of our end to end sales strategy. You will be accountable for the performance, productivity, and commercial output of our sales operations-continually identifying opportunities to optimise processes, enhance sales effectiveness, and enable the team to excel. This is a pivotal senior position within the Sell My Car business and you will collaborate closely with cross functional peers across our Fulfilment, Product, Marketing, and Commercial teams. Your leadership and insight will take your sales experience and apply this to solve new problems, directly influencing business decisions, help shape long term plans, and contribute to achieving our overall growth ambitions. WHAT YOU'LL DO Sales Leadership & Performance Ownership Lead the Sell My Car telesales organisation, taking full ownership of lead conversion, revenue delivery, and overall sales performance & productivity. Execute and continuously refine sales strategies to meet daily trading targets, elevating processes and operations to maximise efficiency and revenue per FTE. Moving beyond "the business as usual play book" and re imagine how we sell. Leading through experimentation, building a path through the unknown to achieve a vision of what great looks like, both in the short term and over the coming years. Set clear performance expectations, distribute team targets aligned to business goals, and oversee team wide metrics to drive focus and accountability. Manage the full sales pipeline, ensuring optimal workload balance, opportunity management, and adherence to SLA's through your sales team leaders. Identify risks to the plan early, elevate appropriately, and drive mitigation actions directly within your teams, alongside partnering with your peers to do the same across the business. Quality, Enablement & Operational Excellence Ensure robust structures, quality controls, and standards are in place across all sales interactions to protect and enhance customer experience for both consumers & dealer partners. Champion improvements to systems, tooling, and sales enablement, partnering cross functionally to prioritise initiatives with highest impact. Oversee & sign off rota planning to ensure consistent coverage and readiness to meet volume demands year round. Drive continuous improvement, identifying operational inefficiencies and implementing enhancements that lift productivity and service quality. People Leadership & Talent Development Stand as a role model for what sales leadership should look like. Managing the team through data led decisions, emphasizing on what is important through effective coaching & challenge outdated approaches that are not scalable in a digital marketplace Lead, coach, and mentor your Sales Team Leaders, empowering them to develop high performing teams and maintain a strong performance culture. Oversee recruitment, training, and onboarding frameworks to ensure new hires are equipped to ramp quickly and succeed. Conduct regular team and leadership meetings to align on updates, share best practices, and proactively address challenges. Foster an engaged, collaborative, and high trust team environment built on open communication, accountability, and mutual respect. Cross Functional Influence & Stakeholder Engagement Act as a thought partner to product & marketing teams to help shape the future of our marketplace and how we serve all our customers effectively Collaborate closely with Customer Experience, Fulfilment, Product, Marketing, and Commercial stakeholders to ensure seamless coordination and unified delivery across the customer journey. Represent Sales within the Sell My Car senior leadership team, not only owning weekly performance reporting, strategic updates, and forward plans- but contributing as a member of the leadership team to move our business forward & build towards our vision Handle high priority escalations and resolve complex seller issues, safeguarding customer satisfaction and brand reputation. Contribute to the creation and execution of broader business initiatives that enhance the seller experience and support long term growth. Continuously identifying opportunities for change, transformation & evolve the sales strategy alongside other GTM plans across our product & services teams WHAT YOU'LL NEED Proven experience in a senior sales leadership role, within high pace, high volume & constantly changing telesales environments (preferably within tech, start up/scale up businesses or new business lines) holding target responsibility in excess of £50M annual revenue. Strong experience in leadership of sales teams of 50+ individual contributors, including direct line management of other people managers. This could be within a current Head of/Director level role, or a senior manager ready to take the next step. A track record and demonstrable experience of designing & implementing new sales processes, structures & strategies that are scalable for the long term. With evidence of increasing scope, stepping up or replacing old playbooks and taking teams to the next level Comfortable working in an environment that holds "unknowns" and experimentation, with the ability to create structure where there is none and a clear understanding of what is needed to drive effective change management across a large team. Record of achievement managing team performance within a target focused environment, overseeing goals across revenue generation, lead pipeline management & SLA's towards metrics of response time, outbound calling activity & lead conversion. Experience in online / 2-sided marketplace or multi stakeholder business models (e.g marketplaces, aggregators, brokers where the sales process needs to balance both demand & supply simultaneously) Prior experience within the automotive industry is a plus when combined with experience in digital first business & leadership roles, within high volume, complex telesales environments Experience with varied customer groups and needs (Both B2B and B2C customer bases) with an understanding of how needs differ within a sales plan & process Excellent communication, interpersonal, and coaching skills . click apply for full job details
Feb 28, 2026
Full time
THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing, whether you are looking to buy, sell or lease. Designed to reach drivers everywhere with our trail blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. Over 10m customers have used Carwow to help them buy and sell cars since its inception. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE We are seeking an accomplished Head of Sales to lead our telesales organisation for the UK market. This is currently the largest team within our business, with individuals based across our London, Bournemouth, Winnersh, and Porto offices. The Head of Sales role sits at the heart of the Sell My Car team, overseeing the team directly responsible for listing & brokering the sale of customer vehicles via our online auctions to our trusted dealer network. With more than 1,000 vehicles listed daily, the team plays a critical role in delivering on our ambitious revenue targets, which are set to exceed £4M per month in 2026. Our role as a 2 sided marketplace, is to achieve the best outcome for both parties, making our sales process more complex vs a direct to customer transaction. Our Sales & Customer Success team are the primary point of contact for both sellers and dealer partners, working to align expectations between both, to achieve sales success. As Head of Sales, you will instinctively think in terms of "both sides winning" as you build sales plans and evolve tactics. As something changes on one side (product updates, market shifts etc.) you can connect the dots and think how this will impact the other, to ensure consistent winning, for all. As Head of Sales, you will directly manage our Customer Success & Sales Team Leaders and own the execution of our end to end sales strategy. You will be accountable for the performance, productivity, and commercial output of our sales operations-continually identifying opportunities to optimise processes, enhance sales effectiveness, and enable the team to excel. This is a pivotal senior position within the Sell My Car business and you will collaborate closely with cross functional peers across our Fulfilment, Product, Marketing, and Commercial teams. Your leadership and insight will take your sales experience and apply this to solve new problems, directly influencing business decisions, help shape long term plans, and contribute to achieving our overall growth ambitions. WHAT YOU'LL DO Sales Leadership & Performance Ownership Lead the Sell My Car telesales organisation, taking full ownership of lead conversion, revenue delivery, and overall sales performance & productivity. Execute and continuously refine sales strategies to meet daily trading targets, elevating processes and operations to maximise efficiency and revenue per FTE. Moving beyond "the business as usual play book" and re imagine how we sell. Leading through experimentation, building a path through the unknown to achieve a vision of what great looks like, both in the short term and over the coming years. Set clear performance expectations, distribute team targets aligned to business goals, and oversee team wide metrics to drive focus and accountability. Manage the full sales pipeline, ensuring optimal workload balance, opportunity management, and adherence to SLA's through your sales team leaders. Identify risks to the plan early, elevate appropriately, and drive mitigation actions directly within your teams, alongside partnering with your peers to do the same across the business. Quality, Enablement & Operational Excellence Ensure robust structures, quality controls, and standards are in place across all sales interactions to protect and enhance customer experience for both consumers & dealer partners. Champion improvements to systems, tooling, and sales enablement, partnering cross functionally to prioritise initiatives with highest impact. Oversee & sign off rota planning to ensure consistent coverage and readiness to meet volume demands year round. Drive continuous improvement, identifying operational inefficiencies and implementing enhancements that lift productivity and service quality. People Leadership & Talent Development Stand as a role model for what sales leadership should look like. Managing the team through data led decisions, emphasizing on what is important through effective coaching & challenge outdated approaches that are not scalable in a digital marketplace Lead, coach, and mentor your Sales Team Leaders, empowering them to develop high performing teams and maintain a strong performance culture. Oversee recruitment, training, and onboarding frameworks to ensure new hires are equipped to ramp quickly and succeed. Conduct regular team and leadership meetings to align on updates, share best practices, and proactively address challenges. Foster an engaged, collaborative, and high trust team environment built on open communication, accountability, and mutual respect. Cross Functional Influence & Stakeholder Engagement Act as a thought partner to product & marketing teams to help shape the future of our marketplace and how we serve all our customers effectively Collaborate closely with Customer Experience, Fulfilment, Product, Marketing, and Commercial stakeholders to ensure seamless coordination and unified delivery across the customer journey. Represent Sales within the Sell My Car senior leadership team, not only owning weekly performance reporting, strategic updates, and forward plans- but contributing as a member of the leadership team to move our business forward & build towards our vision Handle high priority escalations and resolve complex seller issues, safeguarding customer satisfaction and brand reputation. Contribute to the creation and execution of broader business initiatives that enhance the seller experience and support long term growth. Continuously identifying opportunities for change, transformation & evolve the sales strategy alongside other GTM plans across our product & services teams WHAT YOU'LL NEED Proven experience in a senior sales leadership role, within high pace, high volume & constantly changing telesales environments (preferably within tech, start up/scale up businesses or new business lines) holding target responsibility in excess of £50M annual revenue. Strong experience in leadership of sales teams of 50+ individual contributors, including direct line management of other people managers. This could be within a current Head of/Director level role, or a senior manager ready to take the next step. A track record and demonstrable experience of designing & implementing new sales processes, structures & strategies that are scalable for the long term. With evidence of increasing scope, stepping up or replacing old playbooks and taking teams to the next level Comfortable working in an environment that holds "unknowns" and experimentation, with the ability to create structure where there is none and a clear understanding of what is needed to drive effective change management across a large team. Record of achievement managing team performance within a target focused environment, overseeing goals across revenue generation, lead pipeline management & SLA's towards metrics of response time, outbound calling activity & lead conversion. Experience in online / 2-sided marketplace or multi stakeholder business models (e.g marketplaces, aggregators, brokers where the sales process needs to balance both demand & supply simultaneously) Prior experience within the automotive industry is a plus when combined with experience in digital first business & leadership roles, within high volume, complex telesales environments Experience with varied customer groups and needs (Both B2B and B2C customer bases) with an understanding of how needs differ within a sales plan & process Excellent communication, interpersonal, and coaching skills . click apply for full job details
Location: Bedford About Us: Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day - we're for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role: You are an experienced commercial and customer-focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward. Key Responsibilities: Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way. You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment. You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour. Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture. You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice. Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction. You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives. Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager. You are a key player within the Area and actively support the Area Manager. Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity. You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and out of stocks. Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience. What You'll Need to Succeed: Technical: Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring. Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. Experienced in creating diverse and brand-aligned visual displays. Understanding of retail business growth strategies. About You: Reflects the aesthetic of Moss through personal style and presentation. Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges. Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits: Employee Discount : 70% discount across all our stores. Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month. Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus. Season Ticket Loan: Financial support for commuting. Cycle to Work Scheme: Encouraging eco-friendly travel. Discounted Gym Membership with PureGym: Promoting physical health and fitness. Life Insurance: Providing peace of mind for colleagues. Ongoing Development: Tailored to suit your career ambitions from day one. Access to Moss Learning: An online learning platform for skill enhancement. Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates. New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search or TailorYourCareer on LinkedIn
Feb 28, 2026
Full time
Location: Bedford About Us: Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day - we're for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role: You are an experienced commercial and customer-focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward. Key Responsibilities: Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way. You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment. You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour. Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture. You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice. Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction. You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives. Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager. You are a key player within the Area and actively support the Area Manager. Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity. You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and out of stocks. Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience. What You'll Need to Succeed: Technical: Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring. Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. Experienced in creating diverse and brand-aligned visual displays. Understanding of retail business growth strategies. About You: Reflects the aesthetic of Moss through personal style and presentation. Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges. Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits: Employee Discount : 70% discount across all our stores. Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month. Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus. Season Ticket Loan: Financial support for commuting. Cycle to Work Scheme: Encouraging eco-friendly travel. Discounted Gym Membership with PureGym: Promoting physical health and fitness. Life Insurance: Providing peace of mind for colleagues. Ongoing Development: Tailored to suit your career ambitions from day one. Access to Moss Learning: An online learning platform for skill enhancement. Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates. New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search or TailorYourCareer on LinkedIn
In this role, you will lead Barclays' Talent Development programmes across Vice President, Director, and Managing Director levels, acting as the Product Owner responsible for the design, content, and strategic impact of all three Accelerator Programmes. You will shape the end to end experience by designing high quality content, ensuring strategic alignment, and maintaining clarity of purpose for each senior population. Supported by embedded Project Managers for operational governance, you will retain ultimate accountability for outcomes, investment, and the overall effectiveness of these programmes, ensuring they meet the evolving needs of high potential leaders. You will play a key role in delivering the Senior Leader Group (SLG) events, working directly with MDs, ExCo members, and senior partners across Barclays to shape agendas and deliver high impact experiences for bank's most senior leaders. As a highly visible leadership role, you will navigate complex stakeholder landscapes, manage significant programme investment, and oversee nomination cycles and reporting across the organisation. You will build credibility with ExCo level sponsors, manage expectations across multiple senior communities, and ensure the consistency, quality, and strategic integration of all high potential offerings. You will also lead the launch of the new MD Accelerator Programme and drive ongoing evolution of the Vice President and Director programmes, enhancing design, increasing impact, and aligning development with Barclays' strategic priorities. With responsibility for a significant programme portfolio and large scale senior leader populations, you will operate with confidence, precision, and influence, ensuring that Barclays' most talented leaders are identified, elevated, and supported to reach their full potential. To be successful as a Head of Talent Development Programmes, you should have experience with: Deep expertise in Leadership Development, particularly at senior levels (Director /Managing Director). Experience with high potential talent elevating and preparing leaders for bigger roles. Exceptional senior stakeholder management with ability to operate comfortably with ExCo level visibility and complexity. Experience running or designing large scale leadership development programmes. Understanding of budgets and investment management within talent development. Ability to translate organisational strategy into impactful development curricula. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job specific technical skills. Your role will be located from our Glasgow office. Purpose of the role To design and implement programmes and initiatives that support the growth and development of the bank's employees and leaders. Accountabilities Development and implementation of training and development programmes and initiatives, including creation and execution of training sessions, workshops, and other learning opportunities. Collaboration with HR and hiring managers to analyse the current and future development needs of the organisation. Design and delivery of classroom and digital based training content, programmes and associated User Experience. Management of onboarding programmes including training, onboarding materials, introduction meetings and providing support throughout the onboarding process. Analysis of data and metrics to measure success of talent development programmes and initiatives. Development and implementation of coaching and mentoring programmes, train the trainer programmes for facilitators and relevant educational materials. Develop and implement talent pipelining processes, identifying, managing, progressing and promoting talent capability across the bank with succession management and career progression'. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 28, 2026
Full time
In this role, you will lead Barclays' Talent Development programmes across Vice President, Director, and Managing Director levels, acting as the Product Owner responsible for the design, content, and strategic impact of all three Accelerator Programmes. You will shape the end to end experience by designing high quality content, ensuring strategic alignment, and maintaining clarity of purpose for each senior population. Supported by embedded Project Managers for operational governance, you will retain ultimate accountability for outcomes, investment, and the overall effectiveness of these programmes, ensuring they meet the evolving needs of high potential leaders. You will play a key role in delivering the Senior Leader Group (SLG) events, working directly with MDs, ExCo members, and senior partners across Barclays to shape agendas and deliver high impact experiences for bank's most senior leaders. As a highly visible leadership role, you will navigate complex stakeholder landscapes, manage significant programme investment, and oversee nomination cycles and reporting across the organisation. You will build credibility with ExCo level sponsors, manage expectations across multiple senior communities, and ensure the consistency, quality, and strategic integration of all high potential offerings. You will also lead the launch of the new MD Accelerator Programme and drive ongoing evolution of the Vice President and Director programmes, enhancing design, increasing impact, and aligning development with Barclays' strategic priorities. With responsibility for a significant programme portfolio and large scale senior leader populations, you will operate with confidence, precision, and influence, ensuring that Barclays' most talented leaders are identified, elevated, and supported to reach their full potential. To be successful as a Head of Talent Development Programmes, you should have experience with: Deep expertise in Leadership Development, particularly at senior levels (Director /Managing Director). Experience with high potential talent elevating and preparing leaders for bigger roles. Exceptional senior stakeholder management with ability to operate comfortably with ExCo level visibility and complexity. Experience running or designing large scale leadership development programmes. Understanding of budgets and investment management within talent development. Ability to translate organisational strategy into impactful development curricula. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job specific technical skills. Your role will be located from our Glasgow office. Purpose of the role To design and implement programmes and initiatives that support the growth and development of the bank's employees and leaders. Accountabilities Development and implementation of training and development programmes and initiatives, including creation and execution of training sessions, workshops, and other learning opportunities. Collaboration with HR and hiring managers to analyse the current and future development needs of the organisation. Design and delivery of classroom and digital based training content, programmes and associated User Experience. Management of onboarding programmes including training, onboarding materials, introduction meetings and providing support throughout the onboarding process. Analysis of data and metrics to measure success of talent development programmes and initiatives. Development and implementation of coaching and mentoring programmes, train the trainer programmes for facilitators and relevant educational materials. Develop and implement talent pipelining processes, identifying, managing, progressing and promoting talent capability across the bank with succession management and career progression'. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Are you an experienced and dynamic leader with a passion for hospitality and luxury service? Do you have a proven track record of managing and elevating high-end properties? Do you take pride in customer satisfaction, and can you find solutions and think on your feet? Do you have excellent experience in operations management, coupled with a strong commercial acumen? My client is looking for an exceptional General Manager to lead their prestigious luxury lodge retreat in the heart of North Yorkshire. Role in a nutshell As General Manager, you will be the driving force behind all operations, ensuring the highest standards of service, quality, and guest experience. You will lead a talented and dedicated team, manage day to day operations, and oversee the delivery of exceptional guest experiences. This is a hands on role that requires a deep understanding of luxury hospitality, business acumen, and a passion for creating unforgettable memories for our guests. Key Responsibilities To lead from the front and contribute to site success through good commerciality and a proactive approach. To ensure all accommodation is maintained to an excellent condition and that housekeeping standards are always exemplary. To adopt Planned, Preventative Maintenance techniques to preserve the longevity of the company's product quality and associated guest experience. To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc. To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card. Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey. To create and conduct local marketing initiatives, effectively maintaining any assigned budgets while increasing the company's overall profit. To maintain good and clear communication between the site and Head Office. To assist Senior Management to increase the efficiency and profitability of the business. To interview and recruit core team of staff and ensure they are being deployed in a productive manner. To interview, recruit and train seasonal staff according to requirement and commercial feasibility. Ensure the team understand high end service expectations and constantly drive world class service. Lead, inspire and champion your team and their talents to all in the business, encouraging on going development and progression. Key skills required Proven experience in managing a property or high end hospitality venue. Strong leadership skills with the ability to inspire, manage, and develop a high performing team. Exceptional communication and customer service skills. Demonstrated ability to manage budgets, financials, and operational systems. A passion for delivering outstanding guest experiences and maintaining top tier standards. Strong problem solving skills and the ability to think on your feet. An understanding of the North Yorkshire region and its tourism offerings is an advantage. You must live within 40 mins / 1 hr of Richmond for this role. Package Beautiful, tranquil work environment in the heart of North Yorkshire. Opportunity to work with a dedicated and passionate team. Professional development and career growth opportunities. Staff discounts and perks. Company pension scheme - enhanced. Health and wellbeing programme. Life insurance. Interested? Follow the instructions to apply, attaching your CV. This vacancy is being managed by /
Feb 28, 2026
Full time
Are you an experienced and dynamic leader with a passion for hospitality and luxury service? Do you have a proven track record of managing and elevating high-end properties? Do you take pride in customer satisfaction, and can you find solutions and think on your feet? Do you have excellent experience in operations management, coupled with a strong commercial acumen? My client is looking for an exceptional General Manager to lead their prestigious luxury lodge retreat in the heart of North Yorkshire. Role in a nutshell As General Manager, you will be the driving force behind all operations, ensuring the highest standards of service, quality, and guest experience. You will lead a talented and dedicated team, manage day to day operations, and oversee the delivery of exceptional guest experiences. This is a hands on role that requires a deep understanding of luxury hospitality, business acumen, and a passion for creating unforgettable memories for our guests. Key Responsibilities To lead from the front and contribute to site success through good commerciality and a proactive approach. To ensure all accommodation is maintained to an excellent condition and that housekeeping standards are always exemplary. To adopt Planned, Preventative Maintenance techniques to preserve the longevity of the company's product quality and associated guest experience. To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc. To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card. Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey. To create and conduct local marketing initiatives, effectively maintaining any assigned budgets while increasing the company's overall profit. To maintain good and clear communication between the site and Head Office. To assist Senior Management to increase the efficiency and profitability of the business. To interview and recruit core team of staff and ensure they are being deployed in a productive manner. To interview, recruit and train seasonal staff according to requirement and commercial feasibility. Ensure the team understand high end service expectations and constantly drive world class service. Lead, inspire and champion your team and their talents to all in the business, encouraging on going development and progression. Key skills required Proven experience in managing a property or high end hospitality venue. Strong leadership skills with the ability to inspire, manage, and develop a high performing team. Exceptional communication and customer service skills. Demonstrated ability to manage budgets, financials, and operational systems. A passion for delivering outstanding guest experiences and maintaining top tier standards. Strong problem solving skills and the ability to think on your feet. An understanding of the North Yorkshire region and its tourism offerings is an advantage. You must live within 40 mins / 1 hr of Richmond for this role. Package Beautiful, tranquil work environment in the heart of North Yorkshire. Opportunity to work with a dedicated and passionate team. Professional development and career growth opportunities. Staff discounts and perks. Company pension scheme - enhanced. Health and wellbeing programme. Life insurance. Interested? Follow the instructions to apply, attaching your CV. This vacancy is being managed by /
Assistant Store Manager - Bicester Village Bicester, England, United Kingdom , Permanent We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. The role As an assistant store manager, you're responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. For us, the store leadership roles are not just about what happens within the store's walls - although we want to deliver a wow, showroom experience to our customers every single day - it's also about the community around you. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a store manager, you'll support the brand leader and store team in delivering amazing in-store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately. Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing. What will I be doing? You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories. With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner What skills do I need? First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers. You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed Tenacity and belief to succeed - you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them. You have the winning mentality that your team aspire to Strong business acumen - you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it shows! Natural affinity in learning new systems and processes in a digital environment Honest, trustworthy and dependable - you live by our brand values A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand Positive and inspiring: you're a natural coach and want to help our teams do their best and feel appreciated About the location Our outlet store in Bicester, Oxfordshire has been open since 2015 and usually trades from 9:00am - 20:00pm (subject to seasonal change). Bicester Village is world famous and attracts millions of people each year. Our close knit team all take it in turns to do the coffee run. Store Location . Approximately a 45 minute journey from London, Marylebone station. What we stand for The Customer is the Boss We work as one proud team to get the best for our customers One Team We are joined up and encourage others to share their ideas We Do What We Say We Will We know our goals, and we work with clear outcomes in mind We Are Responsible We are self aware, understand the impact we have on others and are positive about the future A generous wardrobe allowance so that you can wear our beautiful clothes to work each day Potential to earn more from our team commission scheme We are a disability committed certified employer Employee discount for you to spend with family and friends Up to 2 years service 33 days (25 days + bank holidays) Over 2 years service 36 days (28 days + bank holidays) Access to dental cash plan & free virtual GP appointments through Aviva UNUM employee assistance helpline Life assurance cover Access to discounted gym membership and corporate discounts Free, confidential, wellbeing and lifestyle support with Retail Trust Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause) Health days for you to use either for physical or mental wellness Dedicated mental health support from our mental health first aiders Eye care vouchers, season ticket loans and much more! Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
Feb 28, 2026
Full time
Assistant Store Manager - Bicester Village Bicester, England, United Kingdom , Permanent We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. The role As an assistant store manager, you're responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. For us, the store leadership roles are not just about what happens within the store's walls - although we want to deliver a wow, showroom experience to our customers every single day - it's also about the community around you. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a store manager, you'll support the brand leader and store team in delivering amazing in-store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately. Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing. What will I be doing? You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories. With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner What skills do I need? First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers. You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed Tenacity and belief to succeed - you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them. You have the winning mentality that your team aspire to Strong business acumen - you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it shows! Natural affinity in learning new systems and processes in a digital environment Honest, trustworthy and dependable - you live by our brand values A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand Positive and inspiring: you're a natural coach and want to help our teams do their best and feel appreciated About the location Our outlet store in Bicester, Oxfordshire has been open since 2015 and usually trades from 9:00am - 20:00pm (subject to seasonal change). Bicester Village is world famous and attracts millions of people each year. Our close knit team all take it in turns to do the coffee run. Store Location . Approximately a 45 minute journey from London, Marylebone station. What we stand for The Customer is the Boss We work as one proud team to get the best for our customers One Team We are joined up and encourage others to share their ideas We Do What We Say We Will We know our goals, and we work with clear outcomes in mind We Are Responsible We are self aware, understand the impact we have on others and are positive about the future A generous wardrobe allowance so that you can wear our beautiful clothes to work each day Potential to earn more from our team commission scheme We are a disability committed certified employer Employee discount for you to spend with family and friends Up to 2 years service 33 days (25 days + bank holidays) Over 2 years service 36 days (28 days + bank holidays) Access to dental cash plan & free virtual GP appointments through Aviva UNUM employee assistance helpline Life assurance cover Access to discounted gym membership and corporate discounts Free, confidential, wellbeing and lifestyle support with Retail Trust Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause) Health days for you to use either for physical or mental wellness Dedicated mental health support from our mental health first aiders Eye care vouchers, season ticket loans and much more! Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
Service Leader Location: Southampton Salary: £26,035 - £28,927 Hours: 30 hrs (Monday - Friday) Not including weekends (unless on call duty) or bank holidays Our Day Centre is the heart of the homeless community in Southampton. We provide a safe space for up to 70 adults each day, who are experiencing homelessness, to access basic facilities such as food, clothes, showers, and laundry. The service also has a dedicated health care service on-site. We also provide accommodation for up to 10 clients. Our aim is to support our clients to remain safe and maintain their mental and physical health; to ensure their immediate needs are met and to help clients find the right path for them to access support and long-term accommodation. We have a close-knit, collaborative team that supports each other and our clients. If you re looking for a fast paced, busy role, where you can make a real difference in the lives of those who you support, then this is the role for you! We now have an opportunity for a Service Leader to join us to manage the service and team that that provide people with homes and specialist support, so they feel more valued and secure, and ready to take the next steps. About the role As Service Leader you will ensure effective and efficient cover of staff rotas through the recruitment, induction and management of staff, relief, and agency workers. ensure the achievement of service targets Working closely with the Contracts & Performance Manager you will look to identify, cultivate and secure new funding streams and business opportunities in line with the service development plan and will develop and maintain excellent working relationships with our partners and commissioners. You'll also contribute to the delivery of our communications, fundraising, volunteering, and value for money strategies Further information: This role has line management responsibilities This role has financial authorisation responsibilities This role has on call responsibilities This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role will require a full drivers licence and access to a vehicle This role will require you to work flexibly across several sites About you We are looking for an individual with experience of working in a residential, institutional or similar sector in a leadership capacity. You will ideally hold a management level or professional qualification and have had previous training and experience in social care, management, housing. Previous experience of working with those experiencing homelessness or complex needs would also be beneficial. We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Must be a driver with car Two Saints is committed to safeguarding and safer recruitment. We carry out pre employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members. Expiry date: 1st March
Feb 28, 2026
Full time
Service Leader Location: Southampton Salary: £26,035 - £28,927 Hours: 30 hrs (Monday - Friday) Not including weekends (unless on call duty) or bank holidays Our Day Centre is the heart of the homeless community in Southampton. We provide a safe space for up to 70 adults each day, who are experiencing homelessness, to access basic facilities such as food, clothes, showers, and laundry. The service also has a dedicated health care service on-site. We also provide accommodation for up to 10 clients. Our aim is to support our clients to remain safe and maintain their mental and physical health; to ensure their immediate needs are met and to help clients find the right path for them to access support and long-term accommodation. We have a close-knit, collaborative team that supports each other and our clients. If you re looking for a fast paced, busy role, where you can make a real difference in the lives of those who you support, then this is the role for you! We now have an opportunity for a Service Leader to join us to manage the service and team that that provide people with homes and specialist support, so they feel more valued and secure, and ready to take the next steps. About the role As Service Leader you will ensure effective and efficient cover of staff rotas through the recruitment, induction and management of staff, relief, and agency workers. ensure the achievement of service targets Working closely with the Contracts & Performance Manager you will look to identify, cultivate and secure new funding streams and business opportunities in line with the service development plan and will develop and maintain excellent working relationships with our partners and commissioners. You'll also contribute to the delivery of our communications, fundraising, volunteering, and value for money strategies Further information: This role has line management responsibilities This role has financial authorisation responsibilities This role has on call responsibilities This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role will require a full drivers licence and access to a vehicle This role will require you to work flexibly across several sites About you We are looking for an individual with experience of working in a residential, institutional or similar sector in a leadership capacity. You will ideally hold a management level or professional qualification and have had previous training and experience in social care, management, housing. Previous experience of working with those experiencing homelessness or complex needs would also be beneficial. We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Must be a driver with car Two Saints is committed to safeguarding and safer recruitment. We carry out pre employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members. Expiry date: 1st March
We are seeking an experienced Plant Manager to lead a modern energy-from-waste and materials recovery facility. You will be responsible for delivering safe, compliant, and high-performance operations while driving continuous improvement across all operational, maintenance, and EH&S activities. This is based just south of Glasgow. This is a senior leadership role, accountable for all site employees and for ensuring the facility meets contractual, regulatory, and performance standards. Key Responsibilities Operational Leadership Deliver operational performance that meets or exceeds contractual and internal expectations. Ensure all operational and maintenance activities comply with statutory requirements and company EH&S standards. Monitor, manage, and accurately report all key performance indicators. Lead daily operations of both the Energy-from-Waste (EfW) and Materials Recovery Facility (MRF). Identify opportunities to improve plant efficiency, reliability, and output, including developing business cases and action plans. Support and oversee maintenance functions, including annual outages and unplanned event response. Manage budgets, forecast requirements, monitor variances, and implement corrective actions. EH&S and Compliance Implement and uphold the organisation's Health, Safety, Environmental and Quality Management Systems. Drive a proactive safety culture with strong workforce engagement. Ensure compliance with the site's Environmental Permit, investigating and reporting exceedances when required. Manage operations in line with ISO standards and ensure all QEHS actions and non-conformances are closed out. People & Stakeholder Management Lead, develop, and support all site employees, including recruitment, training, coaching, performance management, and discipline where required. Maintain a safe, secure, and legally compliant working environment. Manage relationships with external stakeholders, including regulators, goods and services providers, and interested parties. Collaborate with other facilities and functional teams to share best practice and deliver group-wide improvements. Key Accountabilities Health & Safety performance in line with legislation and corporate policies. Environmental compliance and performance. Achievement of site KPIs (availability, performance, outputs, etc.). Delivery against annual budgets and cashflow. Compliance with all regulatory and internal requirements. Effective support to other company departments and facilities. Skills, Experience & Qualifications Essential Extensive senior operational management experience, ideally within power generation, waste, or similar heavy industry. Strong technical understanding of EfW, gasification, or steam cycle plant (boilers, steam turbines, auxiliaries). Qualification in engineering (or equivalent experience). Proven experience with QEHS management systems and regulatory compliance. Experience with SOPs, permit-to-work systems, and maintenance management processes. Strong leadership capability, with a track record of building, developing, and motivating teams. Excellent communication and influencing skills. Ability to perform under pressure and manage time-critical operational demands. Desirable Operational experience of gasification technologies. Advanced engineering or operational qualification. NEBOSH, IOSH, IEMA or similar certifications. High Voltage Authorised Person experience. First Aid qualification. BOAS certification or equivalent.
Feb 28, 2026
Full time
We are seeking an experienced Plant Manager to lead a modern energy-from-waste and materials recovery facility. You will be responsible for delivering safe, compliant, and high-performance operations while driving continuous improvement across all operational, maintenance, and EH&S activities. This is based just south of Glasgow. This is a senior leadership role, accountable for all site employees and for ensuring the facility meets contractual, regulatory, and performance standards. Key Responsibilities Operational Leadership Deliver operational performance that meets or exceeds contractual and internal expectations. Ensure all operational and maintenance activities comply with statutory requirements and company EH&S standards. Monitor, manage, and accurately report all key performance indicators. Lead daily operations of both the Energy-from-Waste (EfW) and Materials Recovery Facility (MRF). Identify opportunities to improve plant efficiency, reliability, and output, including developing business cases and action plans. Support and oversee maintenance functions, including annual outages and unplanned event response. Manage budgets, forecast requirements, monitor variances, and implement corrective actions. EH&S and Compliance Implement and uphold the organisation's Health, Safety, Environmental and Quality Management Systems. Drive a proactive safety culture with strong workforce engagement. Ensure compliance with the site's Environmental Permit, investigating and reporting exceedances when required. Manage operations in line with ISO standards and ensure all QEHS actions and non-conformances are closed out. People & Stakeholder Management Lead, develop, and support all site employees, including recruitment, training, coaching, performance management, and discipline where required. Maintain a safe, secure, and legally compliant working environment. Manage relationships with external stakeholders, including regulators, goods and services providers, and interested parties. Collaborate with other facilities and functional teams to share best practice and deliver group-wide improvements. Key Accountabilities Health & Safety performance in line with legislation and corporate policies. Environmental compliance and performance. Achievement of site KPIs (availability, performance, outputs, etc.). Delivery against annual budgets and cashflow. Compliance with all regulatory and internal requirements. Effective support to other company departments and facilities. Skills, Experience & Qualifications Essential Extensive senior operational management experience, ideally within power generation, waste, or similar heavy industry. Strong technical understanding of EfW, gasification, or steam cycle plant (boilers, steam turbines, auxiliaries). Qualification in engineering (or equivalent experience). Proven experience with QEHS management systems and regulatory compliance. Experience with SOPs, permit-to-work systems, and maintenance management processes. Strong leadership capability, with a track record of building, developing, and motivating teams. Excellent communication and influencing skills. Ability to perform under pressure and manage time-critical operational demands. Desirable Operational experience of gasification technologies. Advanced engineering or operational qualification. NEBOSH, IOSH, IEMA or similar certifications. High Voltage Authorised Person experience. First Aid qualification. BOAS certification or equivalent.
Project Manager Infrastructure / Delivery Contract Length: 10 months (initial) Location: Edinburgh (Hybrid working) IR35 Status: Inside IR35 Sector: Financial Services T he Role We are looking for an experienced Project Manager with a strong background in infrastructure and delivery to support a major financial services client on an initial 10-month contract click apply for full job details
Feb 28, 2026
Contractor
Project Manager Infrastructure / Delivery Contract Length: 10 months (initial) Location: Edinburgh (Hybrid working) IR35 Status: Inside IR35 Sector: Financial Services T he Role We are looking for an experienced Project Manager with a strong background in infrastructure and delivery to support a major financial services client on an initial 10-month contract click apply for full job details
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is 4 days on site your main location will be Newcastle click apply for full job details
Feb 28, 2026
Full time
One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is 4 days on site your main location will be Newcastle click apply for full job details
Senior Executive (Manager) Transaction Strategy and Execution - EY Parthenon, FS Location: London Other locations: Primary Location Only Date: 27 Feb 2026 Requisition ID: Senior Executive (IT) Transaction Strategy and Execution - EY Parthenon At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY's market leading Transaction Strategy and Execution (TSE) team provides IT & Operations advice to corporate and private equity firms who intend to acquire, divest or restructure businesses. The team comprises advisors with specialist commercial, operations, IT and deal / transaction experience from industry, advisory and audit backgrounds. The opportunity We are seeking to further expand our team with IT M&A / strategy consultants. As a Senior Executive (Manager) in our team, you'll advise clients across financial services sector, supporting key decision makers in developing and executing strategies for transactions use your intellectual guile and enthusiasm to apply your technical skills across the M&A transaction lifecycle; including pre-deal diligence and carve-outs & integrations, and other projects. Your Key Responsibilities Leading and / or contributing to pre deal engagements such as technology and operational due diligence Managing and / or contributing to technology or other workstreams as part of integrations or carve-outs Assisting in aspects of business origination, including pitches and presentations, and working in project teams comprising other colleagues Working in client engagement teams executing Strategy and Transaction services which support key decision makers in developing and executing strategies for transactions Working in a fast-paced, exciting environment with strong business acumen to really help add value to our clients Contribute to our practice development initiatives, supporting the continued focus on our team as a great place to work You would act as a role model and support development of junior team members, coupled with the recruitment and training responsibilities. Contribute to people initiatives To qualify for the role you must have Professional services / consulting experience within Transactions ideally due diligence, carve-out or integrations experience Strong written and verbal communication skills and experience of producing and reviewing high calibre reports, papers, presentations and thought leadership A track record of successful IT project delivery where you are responsible for managing discrete workstream and deliverables Have a broad range of IT experience in one or more of following areas: applications, infrastructure, IT architecture, IT risk & Cyber and IT financials Strong analytical skills, with the ability to link operational analysis to financials, and understand the implications of findings to client strategy Flexibility to travel to client locations (as needed) Ideally, you'll also have Experience in building strong working relationships with senior clients, including influence, advice and support to key decision makers Experience of work in financial services sector Demonstrated aptitude for quantitative and qualitative analysis Experience in supporting sales and business development processes for professional services projects in a large-scale consulting environment Excellent problem solving skills Strong team participation skills, particularly teams with diverse skills and backgrounds What We Are Looking For You'll be a trusted business consultant to our clients and use your deep knowledge of multiple IT technologies to work closely to their needs. Your proven analytical, project management and stakeholder management experience will be key to the role. If you're ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you. About EY Parthenon EY-Parthenon teams work with clients to navigate complexity by helping them to reimagine their eco-systems, reshape their portfolios and reinvent themselves for a better future. With global connectivity and scale, EY-Parthenon teams focus on Strategy Realized - helping CEOs design and deliver strategies to better manage challenges while maximizing opportunities as they look to transform their businesses. From idea to implementation, EY-Parthenon teams help organizations to build a better working world by fostering long-term value. EY-Parthenon is a brand under which a number of EY member firms across the globe provide strategy consulting services. For more information, please visit What Working At EY Offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer Continuous learning You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture You'll be embraced for who you are and empowered to use your voice to help others find theirs. Please note Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters! If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The Exceptional EY Experience. It's Yours To Build. Apply now. Who We Are EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY EY exists to build a better working world, helping to create long term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Feb 28, 2026
Full time
Senior Executive (Manager) Transaction Strategy and Execution - EY Parthenon, FS Location: London Other locations: Primary Location Only Date: 27 Feb 2026 Requisition ID: Senior Executive (IT) Transaction Strategy and Execution - EY Parthenon At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY's market leading Transaction Strategy and Execution (TSE) team provides IT & Operations advice to corporate and private equity firms who intend to acquire, divest or restructure businesses. The team comprises advisors with specialist commercial, operations, IT and deal / transaction experience from industry, advisory and audit backgrounds. The opportunity We are seeking to further expand our team with IT M&A / strategy consultants. As a Senior Executive (Manager) in our team, you'll advise clients across financial services sector, supporting key decision makers in developing and executing strategies for transactions use your intellectual guile and enthusiasm to apply your technical skills across the M&A transaction lifecycle; including pre-deal diligence and carve-outs & integrations, and other projects. Your Key Responsibilities Leading and / or contributing to pre deal engagements such as technology and operational due diligence Managing and / or contributing to technology or other workstreams as part of integrations or carve-outs Assisting in aspects of business origination, including pitches and presentations, and working in project teams comprising other colleagues Working in client engagement teams executing Strategy and Transaction services which support key decision makers in developing and executing strategies for transactions Working in a fast-paced, exciting environment with strong business acumen to really help add value to our clients Contribute to our practice development initiatives, supporting the continued focus on our team as a great place to work You would act as a role model and support development of junior team members, coupled with the recruitment and training responsibilities. Contribute to people initiatives To qualify for the role you must have Professional services / consulting experience within Transactions ideally due diligence, carve-out or integrations experience Strong written and verbal communication skills and experience of producing and reviewing high calibre reports, papers, presentations and thought leadership A track record of successful IT project delivery where you are responsible for managing discrete workstream and deliverables Have a broad range of IT experience in one or more of following areas: applications, infrastructure, IT architecture, IT risk & Cyber and IT financials Strong analytical skills, with the ability to link operational analysis to financials, and understand the implications of findings to client strategy Flexibility to travel to client locations (as needed) Ideally, you'll also have Experience in building strong working relationships with senior clients, including influence, advice and support to key decision makers Experience of work in financial services sector Demonstrated aptitude for quantitative and qualitative analysis Experience in supporting sales and business development processes for professional services projects in a large-scale consulting environment Excellent problem solving skills Strong team participation skills, particularly teams with diverse skills and backgrounds What We Are Looking For You'll be a trusted business consultant to our clients and use your deep knowledge of multiple IT technologies to work closely to their needs. Your proven analytical, project management and stakeholder management experience will be key to the role. If you're ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you. About EY Parthenon EY-Parthenon teams work with clients to navigate complexity by helping them to reimagine their eco-systems, reshape their portfolios and reinvent themselves for a better future. With global connectivity and scale, EY-Parthenon teams focus on Strategy Realized - helping CEOs design and deliver strategies to better manage challenges while maximizing opportunities as they look to transform their businesses. From idea to implementation, EY-Parthenon teams help organizations to build a better working world by fostering long-term value. EY-Parthenon is a brand under which a number of EY member firms across the globe provide strategy consulting services. For more information, please visit What Working At EY Offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer Continuous learning You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture You'll be embraced for who you are and empowered to use your voice to help others find theirs. Please note Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters! If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The Exceptional EY Experience. It's Yours To Build. Apply now. Who We Are EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY EY exists to build a better working world, helping to create long term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain & Contracts Manager based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose This is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Experience managing and coordinating suppliers, agencies, and subcontractors Facilities Management training or qualifications desirable. Experience in FM, helpdesk, or operational support. Strong IT skills with a willingness to develop further.
Feb 28, 2026
Full time
We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain & Contracts Manager based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose This is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Experience managing and coordinating suppliers, agencies, and subcontractors Facilities Management training or qualifications desirable. Experience in FM, helpdesk, or operational support. Strong IT skills with a willingness to develop further.
Thendon Resourcing Limited
St. Albans, Hertfordshire
Operations Manager - Social Care Provider Do you have a proven track record in managing the day-to-day operations within a fast-moving, commercial businesses that prioritise high levels of exceptional customer service? Are you caring and empathetic in nature and enjoy working in companies where you can add real value to people s lives? If so, we ve got a fantastic opportunity for an Operations Manager, with a clear pathway to progress within the company within next couple of years. On offer for the Operations Manager is a salary of £50,000, employee assistance programme, 21+8 days annual leave, free parking on-site and the development to progress within the company over the next couple of years resulting in an increased salary. The Operations Manager role You ll be working within a business that delivers care and support to vulnerable people with care needs, within a social care setting. They everything they do is centred around the people they support, ensuring that deliver a safe and effective care and companionship. Your main areas of responsibility will be around: People Ensuring that they are able to attract, recruit, train and retain dedicated, caring and empathetic people who can provide first class care and companionship to their clients. Support and manage a high performing office team, giving them the tools they need to excel in their roles. Ensure that current employment law, equal opportunities and health and safety legislation is consistently met. Quality of Service Provision - Continuously monitoring the levels of service delivery across all business areas, to ensure that they are consistently meeting company standards, legal requirements and regulatory compliance. Ensure that the teams within the business have adequate and suitable resources to carry out their duties effectively. Retain important accolades and awards for standards of service. Business Operations Take full responsibility for day-to-day operations Set, meet and regularly review business performance targets Gather information and analyse data to ensure that business is achieving maximum productivity. Legal and Finance Ensure that all systems, processes, policies and procedures, implement a culture of best practise across the business. Provide weekly/monthly reports for the owners Lead of the development of annual plans, forecasts, reports, budgets and targets The Successful Candidate We re looking for somebody with experience in managing day to day operations of a business this doesn t necessarily need to be a care business, but ideally, you ll have managed services where high-quality, customer centred service is paramount. You ll be caring and empathetic in nature and be really invested in making a difference in the lives of vulnerable people. You ll be a driver with your own vehicle and live within a 30 minute commute of St Albans. You ll be able to work flexibly the hours of work are Monday 9-5 but service operate outside of those times and there is a requirement to be part of a rota with other members of the SLT to be available for out of hours emergencies (there is an on-call team who deal with first line of on-call) You ll demonstrate competencies in Driving Results, Decision Making, Adapting to Change, Leading Others, Communication and Relationship Management, Interested? To be considered for the Operations Manager position, click apply to send your CV to Laura at Thendon Resourcing. We ll be in touch to discuss your application further.
Feb 28, 2026
Full time
Operations Manager - Social Care Provider Do you have a proven track record in managing the day-to-day operations within a fast-moving, commercial businesses that prioritise high levels of exceptional customer service? Are you caring and empathetic in nature and enjoy working in companies where you can add real value to people s lives? If so, we ve got a fantastic opportunity for an Operations Manager, with a clear pathway to progress within the company within next couple of years. On offer for the Operations Manager is a salary of £50,000, employee assistance programme, 21+8 days annual leave, free parking on-site and the development to progress within the company over the next couple of years resulting in an increased salary. The Operations Manager role You ll be working within a business that delivers care and support to vulnerable people with care needs, within a social care setting. They everything they do is centred around the people they support, ensuring that deliver a safe and effective care and companionship. Your main areas of responsibility will be around: People Ensuring that they are able to attract, recruit, train and retain dedicated, caring and empathetic people who can provide first class care and companionship to their clients. Support and manage a high performing office team, giving them the tools they need to excel in their roles. Ensure that current employment law, equal opportunities and health and safety legislation is consistently met. Quality of Service Provision - Continuously monitoring the levels of service delivery across all business areas, to ensure that they are consistently meeting company standards, legal requirements and regulatory compliance. Ensure that the teams within the business have adequate and suitable resources to carry out their duties effectively. Retain important accolades and awards for standards of service. Business Operations Take full responsibility for day-to-day operations Set, meet and regularly review business performance targets Gather information and analyse data to ensure that business is achieving maximum productivity. Legal and Finance Ensure that all systems, processes, policies and procedures, implement a culture of best practise across the business. Provide weekly/monthly reports for the owners Lead of the development of annual plans, forecasts, reports, budgets and targets The Successful Candidate We re looking for somebody with experience in managing day to day operations of a business this doesn t necessarily need to be a care business, but ideally, you ll have managed services where high-quality, customer centred service is paramount. You ll be caring and empathetic in nature and be really invested in making a difference in the lives of vulnerable people. You ll be a driver with your own vehicle and live within a 30 minute commute of St Albans. You ll be able to work flexibly the hours of work are Monday 9-5 but service operate outside of those times and there is a requirement to be part of a rota with other members of the SLT to be available for out of hours emergencies (there is an on-call team who deal with first line of on-call) You ll demonstrate competencies in Driving Results, Decision Making, Adapting to Change, Leading Others, Communication and Relationship Management, Interested? To be considered for the Operations Manager position, click apply to send your CV to Laura at Thendon Resourcing. We ll be in touch to discuss your application further.
IT Manager (Hybrid) Salford MFK Recruitment are working with a mission-driven organisation in the healthcare and laboratory services space. They operate in a regulated, quality-focused environment and rely on robust, secure, well-governed IT to deliver critical services internationally. MFK Recruitment has recruited 5 candidates into this company over the past 3 years, and all 5 are thriving in their roles! Location: Salford Working pattern: Hybrid, 2 days per week in the office Hours: 37.5 hours per week Salary: £51k Benefits: Exceptional benefits package, similar to the NHS, with a very generous pension The role: This is a broad, hands-on IT Management position with full ownership of IT systems, infrastructure, security, and strategy. You will be comfortable working autonomously, balancing longer-term improvements with day-to-day delivery and support. You will work closely with senior stakeholders and suppliers, and you may also be required to line manage IT support staff (depending on structure and future growth). IT Manager - Key responsibilities: IT systems and infrastructure: Manage, administer and support the organisation s IT systems and user environment Review IT strategy and advise on future direction, improvements and digital transformation Research, recommend, implement and document infrastructure changes to improve reliability, performance and security Support implementation of new systems, including LIMS and appropriate AI-enabled tools where relevant Develop and maintain disaster recovery and business continuity plans Own and improve the employee IT lifecycle process, including onboarding and offboarding IT Manager - Information security and compliance: Own and maintain IT security policies, procedures and controls Lead Cyber Essentials compliance and support related audits Implement and maintain an Information Security Management System appropriate to a regulated environment Ensure compliance with GDPR and other relevant requirements, and lead IT risk management IT Manager - Supplier and service management: Source, evaluate and manage IT suppliers and service providers Negotiate contracts, monitor performance, and ensure value for money Manage third-party support arrangements and escalations IT Manager - Governance, reporting, support and training: Maintain IT assets, documentation, policies, procedures and guidance, aligned to the company s quality approach Report to senior management on IT performance, risks, audits and strategy Provide day-to-day IT support and coordinate training for staff Support internal and external meetings, events and conferences where required About you: You will be an experienced IT professional who enjoys ownership and can operate confidently with both technical and non-technical stakeholders. What we re looking for: Proven experience managing organisational IT systems and infrastructure Strong knowledge of IT security, risk management and compliance, including GDPR Experience managing suppliers, contracts, and service delivery Ability to advise senior leadership and contribute to strategy Organised, calm under pressure, able to prioritise in a dynamic environment Nice to have (not essential): Experience in healthcare, laboratory services, regulated environments, or an SME setting What s on offer: A key role in a purpose-led organisation, with genuine ownership and influence Hybrid working, 2 days per week in the Salford office Exceptional benefits package, similar to the NHS, with a very generous pension Supportive, collaborative culture
Feb 28, 2026
Full time
IT Manager (Hybrid) Salford MFK Recruitment are working with a mission-driven organisation in the healthcare and laboratory services space. They operate in a regulated, quality-focused environment and rely on robust, secure, well-governed IT to deliver critical services internationally. MFK Recruitment has recruited 5 candidates into this company over the past 3 years, and all 5 are thriving in their roles! Location: Salford Working pattern: Hybrid, 2 days per week in the office Hours: 37.5 hours per week Salary: £51k Benefits: Exceptional benefits package, similar to the NHS, with a very generous pension The role: This is a broad, hands-on IT Management position with full ownership of IT systems, infrastructure, security, and strategy. You will be comfortable working autonomously, balancing longer-term improvements with day-to-day delivery and support. You will work closely with senior stakeholders and suppliers, and you may also be required to line manage IT support staff (depending on structure and future growth). IT Manager - Key responsibilities: IT systems and infrastructure: Manage, administer and support the organisation s IT systems and user environment Review IT strategy and advise on future direction, improvements and digital transformation Research, recommend, implement and document infrastructure changes to improve reliability, performance and security Support implementation of new systems, including LIMS and appropriate AI-enabled tools where relevant Develop and maintain disaster recovery and business continuity plans Own and improve the employee IT lifecycle process, including onboarding and offboarding IT Manager - Information security and compliance: Own and maintain IT security policies, procedures and controls Lead Cyber Essentials compliance and support related audits Implement and maintain an Information Security Management System appropriate to a regulated environment Ensure compliance with GDPR and other relevant requirements, and lead IT risk management IT Manager - Supplier and service management: Source, evaluate and manage IT suppliers and service providers Negotiate contracts, monitor performance, and ensure value for money Manage third-party support arrangements and escalations IT Manager - Governance, reporting, support and training: Maintain IT assets, documentation, policies, procedures and guidance, aligned to the company s quality approach Report to senior management on IT performance, risks, audits and strategy Provide day-to-day IT support and coordinate training for staff Support internal and external meetings, events and conferences where required About you: You will be an experienced IT professional who enjoys ownership and can operate confidently with both technical and non-technical stakeholders. What we re looking for: Proven experience managing organisational IT systems and infrastructure Strong knowledge of IT security, risk management and compliance, including GDPR Experience managing suppliers, contracts, and service delivery Ability to advise senior leadership and contribute to strategy Organised, calm under pressure, able to prioritise in a dynamic environment Nice to have (not essential): Experience in healthcare, laboratory services, regulated environments, or an SME setting What s on offer: A key role in a purpose-led organisation, with genuine ownership and influence Hybrid working, 2 days per week in the Salford office Exceptional benefits package, similar to the NHS, with a very generous pension Supportive, collaborative culture
Our innovation strategy is simple - We want to solve the challenges we have today as well as find answers to some of our industry's bigger long-term challenges. Whether it's delivering water that is always good to drink, reducing waste in our processes with energy efficient technologies or improving visibility of the network, our150+ strong team of innovators are working day in day out to make it happen. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here. With that in mind we're looking for a Data Science Manager within our Asset Intelligence & Innovation Team to help us as we do so, based at our Coventry office. Are you an experienced Data Scientist who is ready to take their career to the next level? Are you passionate about data, technology, people and how they can be used to deliver amazing outcomes? Are you someone who thrives in a fast-paced environment? And are you proficient in programming languages Python and SQL? If so, we want to talk to you! EVERYTHING YOU NEED TO KNOW As a successful candidate, you'll play the key role of leading a team of Data Scientists and Analytics professionals, and support in creating a high performing Data Science delivery team and support us on the transition towards MLOps. You must be a great influencer and have experience with a range of stakeholders as you will lead on the delivery of an optimised data science service to all key stakeholders across Severn Trent. Equally as important is you having excellent knowledge of standards, tools and techniques used within the profession as well as being familiar with data analytics and Agile methodologies/frameworks. This is due to you having a requirement to present analytics opportunities, progress and results to senior stakeholders. It's key that you have an ability to communicate technical concepts in a clear and compelling way at all levels of the organisation. So, if you are passionate about, and motivated to, deliver a world class customer experience send us your application today. WHAT YOU'LL BRING TO THE ROLE In this role we will look for you to have previous stakeholder management experience and excellent communication skills. You will also have experience using program analytics Python or similar and a good level of SQL skills and also Cloud computing. Experience using Power BI is ideal but not essential. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to £2,250 per annum based on company performance) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our 'Academy' Electric vehicle scheme and retail offers Family friendly policies Two volunteering days per year WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has been piqued and you're wanting to find out even more, search social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!
Feb 28, 2026
Full time
Our innovation strategy is simple - We want to solve the challenges we have today as well as find answers to some of our industry's bigger long-term challenges. Whether it's delivering water that is always good to drink, reducing waste in our processes with energy efficient technologies or improving visibility of the network, our150+ strong team of innovators are working day in day out to make it happen. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here. With that in mind we're looking for a Data Science Manager within our Asset Intelligence & Innovation Team to help us as we do so, based at our Coventry office. Are you an experienced Data Scientist who is ready to take their career to the next level? Are you passionate about data, technology, people and how they can be used to deliver amazing outcomes? Are you someone who thrives in a fast-paced environment? And are you proficient in programming languages Python and SQL? If so, we want to talk to you! EVERYTHING YOU NEED TO KNOW As a successful candidate, you'll play the key role of leading a team of Data Scientists and Analytics professionals, and support in creating a high performing Data Science delivery team and support us on the transition towards MLOps. You must be a great influencer and have experience with a range of stakeholders as you will lead on the delivery of an optimised data science service to all key stakeholders across Severn Trent. Equally as important is you having excellent knowledge of standards, tools and techniques used within the profession as well as being familiar with data analytics and Agile methodologies/frameworks. This is due to you having a requirement to present analytics opportunities, progress and results to senior stakeholders. It's key that you have an ability to communicate technical concepts in a clear and compelling way at all levels of the organisation. So, if you are passionate about, and motivated to, deliver a world class customer experience send us your application today. WHAT YOU'LL BRING TO THE ROLE In this role we will look for you to have previous stakeholder management experience and excellent communication skills. You will also have experience using program analytics Python or similar and a good level of SQL skills and also Cloud computing. Experience using Power BI is ideal but not essential. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to £2,250 per annum based on company performance) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our 'Academy' Electric vehicle scheme and retail offers Family friendly policies Two volunteering days per year WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has been piqued and you're wanting to find out even more, search social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!
Castle Village is a beautiful independent retirement village nestled in mature woodland on the outskirts of Berkhamsted town centre. With lush gardens, a mix of spacious apartments and charming cottages, and a Grade II listed clubhouse featuring a restaurant, bar, library, meeting rooms, and sports courts, Castle Village offers an exceptional environment for residents to live their best lives. Due to an internal promotion, we are seeking a General Manager to lead day-to-day operations and ensure a best-in-class experience for our residents and visitors. Key Responsibilities Operational Leadership: Develop and implement the Asset Business Plan and operational delivery plans for the village, ensuring alignment with RVG's overall strategy. Financial Management: Manage the village profit and loss account, including budgets, revenue streams, and operational costs, ensuring financial health and sustainability. Resident Experience: Lead hospitality and wellbeing programs, delivering outstanding experiences for residents and fostering engagement, independence, and community spirit. Team Leadership: Build, inspire, and develop a high-performing team; set individual and team performance targets, provide coaching, and implement succession plans for key roles. Stakeholder Engagement: Build strong relationships with residents, families, colleagues, care providers, and the wider community, responding to needs and ensuring excellent communication. Facilities & Property Management: Oversee property and maintenance plans, ensuring the village remains safe, compliant, and a high-quality environment for residents. Continuous Improvement: Identify opportunities for operational efficiency and service excellence, applying best practices and innovation to improve resident and business outcomes. Project Management: Lead village development projects, including refurbishments or new-build programs, ensuring minimal disruption and keeping residents informed. Safety & Compliance: Maintain a safety-first culture, ensuring regulatory compliance and emergency preparedness across all areas of the village. What We're Looking For 3-6 years' general management experience with proven operational leadership. Strong financial acumen and experience managing P&Ls. Passion for delivering exceptional customer and resident experiences. Ability to inspire, develop, and lead a team in a collaborative environment. Strategic thinker with the ability to translate long-term vision into actionable plans. Join Castle Village and help create a community where residents thrive, teams succeed, and every day offers new opportunities.
Feb 28, 2026
Full time
Castle Village is a beautiful independent retirement village nestled in mature woodland on the outskirts of Berkhamsted town centre. With lush gardens, a mix of spacious apartments and charming cottages, and a Grade II listed clubhouse featuring a restaurant, bar, library, meeting rooms, and sports courts, Castle Village offers an exceptional environment for residents to live their best lives. Due to an internal promotion, we are seeking a General Manager to lead day-to-day operations and ensure a best-in-class experience for our residents and visitors. Key Responsibilities Operational Leadership: Develop and implement the Asset Business Plan and operational delivery plans for the village, ensuring alignment with RVG's overall strategy. Financial Management: Manage the village profit and loss account, including budgets, revenue streams, and operational costs, ensuring financial health and sustainability. Resident Experience: Lead hospitality and wellbeing programs, delivering outstanding experiences for residents and fostering engagement, independence, and community spirit. Team Leadership: Build, inspire, and develop a high-performing team; set individual and team performance targets, provide coaching, and implement succession plans for key roles. Stakeholder Engagement: Build strong relationships with residents, families, colleagues, care providers, and the wider community, responding to needs and ensuring excellent communication. Facilities & Property Management: Oversee property and maintenance plans, ensuring the village remains safe, compliant, and a high-quality environment for residents. Continuous Improvement: Identify opportunities for operational efficiency and service excellence, applying best practices and innovation to improve resident and business outcomes. Project Management: Lead village development projects, including refurbishments or new-build programs, ensuring minimal disruption and keeping residents informed. Safety & Compliance: Maintain a safety-first culture, ensuring regulatory compliance and emergency preparedness across all areas of the village. What We're Looking For 3-6 years' general management experience with proven operational leadership. Strong financial acumen and experience managing P&Ls. Passion for delivering exceptional customer and resident experiences. Ability to inspire, develop, and lead a team in a collaborative environment. Strategic thinker with the ability to translate long-term vision into actionable plans. Join Castle Village and help create a community where residents thrive, teams succeed, and every day offers new opportunities.
ECO Officer Salary: 32- 38,000 per annum, depending on experience plus Veolia benefits Grade: 4.3 Location: Hybrid - Kingston upon Thames KT1 3GZ Hours: 40 hours per week To apply please provide a CV max 2 A4 pages and a cover letter max 1 A4 page. Applications without a cover letter will not be progressed. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: In the ECO Officer position, you will work closely with the Contract ECO Manager s to develop and deliver recycling improvement and community engagement projects to change resident behaviours and improve recycling rates, and will be responsible for the budget, timeline and quality of their delivery. You will also be responsible for delivering educational sessions to schools and with residents in the local community. You will identify good news stories and campaign ideas and feed them to the regional digital and PR team, as well as working closely with this team to achieve regional and contract objectives. You will keep abreast of industry developments and build strong relationships with your client, customers and colleagues at all levels across the contract. You will also deliver internal communications campaigns to improve our safety performance and working culture. The team do work flexibly but as this role is engagement focused it is best suited to someone who is keen to work within Shropshire and from our Head Office in Shrewsbury What we are looking for Essential: Experience delivering behaviour change and/or community engagement techniques and analysing results Experience of project and event development and delivery Superb written and verbal communication skills including presentation skills Experience of building strong stakeholder relationships Ability to identify good news stories and develop them in partnership with PR team A flexible and proactive approach that prioritises meeting our client and service user needs Desirable: Recycling and waste industry knowledge Understanding or experience of working with local authorities Ability to develop creative visual content across multiple formats Advanced understanding of data management and analysis Understanding of PR, social media, social advertising and digital communications What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Feb 28, 2026
Full time
ECO Officer Salary: 32- 38,000 per annum, depending on experience plus Veolia benefits Grade: 4.3 Location: Hybrid - Kingston upon Thames KT1 3GZ Hours: 40 hours per week To apply please provide a CV max 2 A4 pages and a cover letter max 1 A4 page. Applications without a cover letter will not be progressed. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: In the ECO Officer position, you will work closely with the Contract ECO Manager s to develop and deliver recycling improvement and community engagement projects to change resident behaviours and improve recycling rates, and will be responsible for the budget, timeline and quality of their delivery. You will also be responsible for delivering educational sessions to schools and with residents in the local community. You will identify good news stories and campaign ideas and feed them to the regional digital and PR team, as well as working closely with this team to achieve regional and contract objectives. You will keep abreast of industry developments and build strong relationships with your client, customers and colleagues at all levels across the contract. You will also deliver internal communications campaigns to improve our safety performance and working culture. The team do work flexibly but as this role is engagement focused it is best suited to someone who is keen to work within Shropshire and from our Head Office in Shrewsbury What we are looking for Essential: Experience delivering behaviour change and/or community engagement techniques and analysing results Experience of project and event development and delivery Superb written and verbal communication skills including presentation skills Experience of building strong stakeholder relationships Ability to identify good news stories and develop them in partnership with PR team A flexible and proactive approach that prioritises meeting our client and service user needs Desirable: Recycling and waste industry knowledge Understanding or experience of working with local authorities Ability to develop creative visual content across multiple formats Advanced understanding of data management and analysis Understanding of PR, social media, social advertising and digital communications What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Overview Role: Pega Principal System Architect Locations: Birmingham Level: 7 - Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history, typically including no periods of 30 consecutive days or more spent outside of the UK. The above information relates to a specific client requirement. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Responsibilities As a Principal System Architect (PSA), you will lead the end to end architectural design, development, and implementation of complex, enterprise grade solutions on the Pega platform. You will collaborate with cross functional teams and senior stakeholders to ensure that technical solutions align with business objectives, industry standards, and client expectations. You will guide teams, influence strategic decision making, and drive technical excellence across engagements. As a member of our team, you will have the opportunity to: Lead Pega Architectural Design & Delivery Architect, design, and oversee the implementation of scalable, high performance Pega solutions that meet business and technical requirements. Establish Best Practices & Frameworks Define and enforce Pega development standards, methodologies, guardrails, and reusable frameworks to drive consistency and technical excellence. Stakeholder Collaboration Partner with senior stakeholders and clients to define technical strategies, solution roadmaps, project scope, and architectural direction. Team Leadership & Mentorship Guide, mentor, and support teams of system architects and developers throughout the full solution lifecycle, ensuring quality, compliance, and best practice implementation. Solution Reusability & Optimization Maximize solution portability and maintainability by leveraging Pega best practices, reusable assets, and platform capabilities. Performance, Scalability & Optimization Lead performance tuning, scalability assessments, and system optimization initiatives to ensure robustness, efficiency, and production grade stability. Technical Problem Solving & Risk Management Provide expert leadership during project decision points, including risk mitigation, scope refinement, and complex technical problem solving. Innovation & Thought Leadership Stay current with Pega roadmap developments, ecosystem trends, and emerging technologies; apply this knowledge to enhance client solutions and delivery practices. Stakeholder Engagement & Communication Facilitate workshops, design sessions, and technical meetings; ensure clear communication of complex concepts to both technical and non technical audiences. Qualifications We are looking for experience in the following skills: 12+ years of experience designing and implementing enterprise level solutions, with significant focus on Pega out of which at least 4 years working as Pega LSA. Deep expertise in Pega architecture, center-out architecture, Pega Infinity, case management, integration patterns, and BPM concepts. Proven experience leading large scale Pega implementations in complex enterprise environments. Strong knowledge of Object Oriented concepts, solution design principles, and enterprise integration strategies. Hands on leadership experience in Agile/Scrum delivery environments. Demonstrated ability to mentor architects and developers, fostering technical growth and quality delivery. Excellent communication, stakeholder management, and decision making skills. Pega certifications preferred, including: Pega Certified Lead System Architect (CLSA) V Infinity 23 or 24 Industry or functional domain expertise (Government, financial services, telecom) Experience with Intelligent Automation, Customer Engagement, or AI driven decisioning using Pega capabilities. Prior consulting or professional services experience working directly with clients. Experience deploying Pega solutions on cloud platforms (Pega Cloud, AWS, Azure). Experience mentoring and developing junior technical staff. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing date for this role is 28/03/26 Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
Feb 28, 2026
Full time
Overview Role: Pega Principal System Architect Locations: Birmingham Level: 7 - Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history, typically including no periods of 30 consecutive days or more spent outside of the UK. The above information relates to a specific client requirement. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Responsibilities As a Principal System Architect (PSA), you will lead the end to end architectural design, development, and implementation of complex, enterprise grade solutions on the Pega platform. You will collaborate with cross functional teams and senior stakeholders to ensure that technical solutions align with business objectives, industry standards, and client expectations. You will guide teams, influence strategic decision making, and drive technical excellence across engagements. As a member of our team, you will have the opportunity to: Lead Pega Architectural Design & Delivery Architect, design, and oversee the implementation of scalable, high performance Pega solutions that meet business and technical requirements. Establish Best Practices & Frameworks Define and enforce Pega development standards, methodologies, guardrails, and reusable frameworks to drive consistency and technical excellence. Stakeholder Collaboration Partner with senior stakeholders and clients to define technical strategies, solution roadmaps, project scope, and architectural direction. Team Leadership & Mentorship Guide, mentor, and support teams of system architects and developers throughout the full solution lifecycle, ensuring quality, compliance, and best practice implementation. Solution Reusability & Optimization Maximize solution portability and maintainability by leveraging Pega best practices, reusable assets, and platform capabilities. Performance, Scalability & Optimization Lead performance tuning, scalability assessments, and system optimization initiatives to ensure robustness, efficiency, and production grade stability. Technical Problem Solving & Risk Management Provide expert leadership during project decision points, including risk mitigation, scope refinement, and complex technical problem solving. Innovation & Thought Leadership Stay current with Pega roadmap developments, ecosystem trends, and emerging technologies; apply this knowledge to enhance client solutions and delivery practices. Stakeholder Engagement & Communication Facilitate workshops, design sessions, and technical meetings; ensure clear communication of complex concepts to both technical and non technical audiences. Qualifications We are looking for experience in the following skills: 12+ years of experience designing and implementing enterprise level solutions, with significant focus on Pega out of which at least 4 years working as Pega LSA. Deep expertise in Pega architecture, center-out architecture, Pega Infinity, case management, integration patterns, and BPM concepts. Proven experience leading large scale Pega implementations in complex enterprise environments. Strong knowledge of Object Oriented concepts, solution design principles, and enterprise integration strategies. Hands on leadership experience in Agile/Scrum delivery environments. Demonstrated ability to mentor architects and developers, fostering technical growth and quality delivery. Excellent communication, stakeholder management, and decision making skills. Pega certifications preferred, including: Pega Certified Lead System Architect (CLSA) V Infinity 23 or 24 Industry or functional domain expertise (Government, financial services, telecom) Experience with Intelligent Automation, Customer Engagement, or AI driven decisioning using Pega capabilities. Prior consulting or professional services experience working directly with clients. Experience deploying Pega solutions on cloud platforms (Pega Cloud, AWS, Azure). Experience mentoring and developing junior technical staff. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing date for this role is 28/03/26 Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
Who are we? The objective of the Healthcare Quality and Access portfolio is to drive quality and critically appraise benefits and risks to inform robust decisions on healthcare access, including accelerated pathways. It will do this by bringing together a fusion of our capabilities across both medicines and medical devices to enable licensing and market access, as well as ensuring compliance with regulations and standards. What's the role? As Deputy Director, Scientific Advice, this role will lead the establishment and development of a Scientific Advice Service embedded in MHRA provide high quality scientific and regulatory advice to external stakeholders (industry, academia, SMEs, device and drug developers) to support licensing, market access, and safe, effective patient access to medicines and medical devices in the UK. The post holder will ensure the service aligns with MHRA's mission to enable healthcare access while upholding quality, safety, and regulatory standards. Key responsibilities: Strategic Leadership & Service Build out Design and implement the operational model for the Scientific Advice Service: define scope (medicines, devices, biologics/ATMPs, etc.), standard operating procedures (SOPs), request/response flows, quality assurance processes, internal governance structure, and resource allocation. Ensure the Scientific Advice Service supports HQ&A's objectives: licensing, market access, regulatory/quality evaluation, accelerated access pathways, and compliance with regulatory standards. (HQ&A's mission is to "drive quality and critically appraise benefits and risks to inform robust decisions on healthcare access including accelerated access pathways.") Monitor and react to evolving scientific, regulatory and policy landscapes - including new product types (e.g. advanced therapies, combination products), novel modalities, and innovation - adjusting advice frameworks accordingly. Oversight of Scientific / Regulatory Advice Delivery Oversee delivery of scientific and regulatory advice across key domains: quality, non clinical, clinical development, regulatory strategy, lifecycle management, device/medicines interface. Quality assure advice outputs: ensure consistency, scientific rigour, alignment with regulatory standards and HQ&A's public health mandate. For complex or novel cases (e.g. biologics, ATMPs, combination products, device drug interfaces), provide senior level guidance or lead cross functional assessment. Stakeholder Engagement & External Collaboration Act as senior point of contact with external stakeholders (pharma/ biotech companies, device makers, academic developers, SMEs) seeking scientific/regulatory advice. Represent MHRA (HQ&A) in external forums - industry consultations, regulatory science networks, cross agency collaborations (national/international), and where appropriate, early access or innovative access initiatives. Lead or coordinate scientific advice meetings (pre submission, protocol assistance, regulatory pathway planning) and ensure transparent, consistent communication. Integration with HQ&A and MHRA Corporate Strategy Work closely with other HQ&A functions (e.g. licensing, market access, quality assessment, accelerated access pathways) to ensure Scientific Advice Service is integrated in the agency's regulatory and access workflow. Contribute to HQ&A and broader MHRA strategic objectives: enabling safe, timely access to medical products, supporting innovation, ensuring regulatory excellence and public health protection. Provide leadership, mentoring, and capacity building: recruit or manage a team of scientific advisers/regulators; develop internal competencies; foster a service culture focused on excellence, stakeholder orientation, and regulatory integrity. Reporting & Accountability Reports to an Executive Director of Healthcare Quality and Access. The agency's board of directors includes the HQ&A Executive Director. Responsible for leading the Scientific Advice Service team (re establishing such team), defining professional standards, managing resource allocation, and overseeing delivery of advice outputs. Accountable for aligning the service with MHRA's core goals: safe and timely access to medicines and devices, regulatory quality, innovation facilitation, and public health protection. Person Specification Method of assessment: A=Application, T=Test, I=Interview, P=Presentation Behaviour Criteria Seeing the Big Picture - Strategic vision and systems thinking: able to shape and drive a Scientific Advice Service aligned with HQ&A and MHRA long term objectives. (A,I) Communicating and Influencing - Excellent written and verbal communication skills - able to translate complex technical/regulatory information into actionable advice tailored for diverse stakeholders (industry, academic, internal, policy). (P) Working Together - Stakeholder engagement and collaboration - able to build and maintain trust with external stakeholders, collaborate across internal MHRA functions, and contribute to cross agency initiatives. (A) Leadership - Capable of leading a multidisciplinary team, managing resources and priorities, mentoring staff, and building service capacity. (I) Managing a Quality Service - Enables provision of authoritative, evidence based regulatory advice on medicines, delivering high quality, timely guidance with a strong customer service ethos and a clear focus on stakeholder needs. (P) Experience Criteria Track record in strategic leadership, service development or organisational change - capable of building a new service and guiding it to maturity in a complex regulatory environment. (A) (Lead criteria) Extensive experience in regulatory science, drug/device development, regulatory affairs, or equivalent - ideally across a range of product types (small molecules, biologics, devices, ATMPs). (A,I) Demonstrable experience in providing a customer driven service - for example in industry, academia, regulators, or other relevant organisations. (I) Technical Criteria Advanced scientific/biomedical/pharmaceutical degree (e.g. MSc, PhD), or equivalent clinical/technological qualification - ideally covering medicines, biologics, medical devices or advanced therapies. (A) Strong analytical and critical appraisal skills - to assess complex scientific, clinical, quality and regulatory data, identify risks/benefits, and provide high quality advice. (A) Strengths Criteria Adaptable - adept at working in a fast evolving environment, responding to emerging science and regulatory change, and balancing competing demands. (I) If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification! Contact: Selection Process Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage. Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles. Closing date: 10/3/2026 Shortlisting date: 18/03/2026 Interview date: 30/03/2026 If you require any disability related adjustments at any point during the process, please contact as soon as possible.
Feb 28, 2026
Full time
Who are we? The objective of the Healthcare Quality and Access portfolio is to drive quality and critically appraise benefits and risks to inform robust decisions on healthcare access, including accelerated pathways. It will do this by bringing together a fusion of our capabilities across both medicines and medical devices to enable licensing and market access, as well as ensuring compliance with regulations and standards. What's the role? As Deputy Director, Scientific Advice, this role will lead the establishment and development of a Scientific Advice Service embedded in MHRA provide high quality scientific and regulatory advice to external stakeholders (industry, academia, SMEs, device and drug developers) to support licensing, market access, and safe, effective patient access to medicines and medical devices in the UK. The post holder will ensure the service aligns with MHRA's mission to enable healthcare access while upholding quality, safety, and regulatory standards. Key responsibilities: Strategic Leadership & Service Build out Design and implement the operational model for the Scientific Advice Service: define scope (medicines, devices, biologics/ATMPs, etc.), standard operating procedures (SOPs), request/response flows, quality assurance processes, internal governance structure, and resource allocation. Ensure the Scientific Advice Service supports HQ&A's objectives: licensing, market access, regulatory/quality evaluation, accelerated access pathways, and compliance with regulatory standards. (HQ&A's mission is to "drive quality and critically appraise benefits and risks to inform robust decisions on healthcare access including accelerated access pathways.") Monitor and react to evolving scientific, regulatory and policy landscapes - including new product types (e.g. advanced therapies, combination products), novel modalities, and innovation - adjusting advice frameworks accordingly. Oversight of Scientific / Regulatory Advice Delivery Oversee delivery of scientific and regulatory advice across key domains: quality, non clinical, clinical development, regulatory strategy, lifecycle management, device/medicines interface. Quality assure advice outputs: ensure consistency, scientific rigour, alignment with regulatory standards and HQ&A's public health mandate. For complex or novel cases (e.g. biologics, ATMPs, combination products, device drug interfaces), provide senior level guidance or lead cross functional assessment. Stakeholder Engagement & External Collaboration Act as senior point of contact with external stakeholders (pharma/ biotech companies, device makers, academic developers, SMEs) seeking scientific/regulatory advice. Represent MHRA (HQ&A) in external forums - industry consultations, regulatory science networks, cross agency collaborations (national/international), and where appropriate, early access or innovative access initiatives. Lead or coordinate scientific advice meetings (pre submission, protocol assistance, regulatory pathway planning) and ensure transparent, consistent communication. Integration with HQ&A and MHRA Corporate Strategy Work closely with other HQ&A functions (e.g. licensing, market access, quality assessment, accelerated access pathways) to ensure Scientific Advice Service is integrated in the agency's regulatory and access workflow. Contribute to HQ&A and broader MHRA strategic objectives: enabling safe, timely access to medical products, supporting innovation, ensuring regulatory excellence and public health protection. Provide leadership, mentoring, and capacity building: recruit or manage a team of scientific advisers/regulators; develop internal competencies; foster a service culture focused on excellence, stakeholder orientation, and regulatory integrity. Reporting & Accountability Reports to an Executive Director of Healthcare Quality and Access. The agency's board of directors includes the HQ&A Executive Director. Responsible for leading the Scientific Advice Service team (re establishing such team), defining professional standards, managing resource allocation, and overseeing delivery of advice outputs. Accountable for aligning the service with MHRA's core goals: safe and timely access to medicines and devices, regulatory quality, innovation facilitation, and public health protection. Person Specification Method of assessment: A=Application, T=Test, I=Interview, P=Presentation Behaviour Criteria Seeing the Big Picture - Strategic vision and systems thinking: able to shape and drive a Scientific Advice Service aligned with HQ&A and MHRA long term objectives. (A,I) Communicating and Influencing - Excellent written and verbal communication skills - able to translate complex technical/regulatory information into actionable advice tailored for diverse stakeholders (industry, academic, internal, policy). (P) Working Together - Stakeholder engagement and collaboration - able to build and maintain trust with external stakeholders, collaborate across internal MHRA functions, and contribute to cross agency initiatives. (A) Leadership - Capable of leading a multidisciplinary team, managing resources and priorities, mentoring staff, and building service capacity. (I) Managing a Quality Service - Enables provision of authoritative, evidence based regulatory advice on medicines, delivering high quality, timely guidance with a strong customer service ethos and a clear focus on stakeholder needs. (P) Experience Criteria Track record in strategic leadership, service development or organisational change - capable of building a new service and guiding it to maturity in a complex regulatory environment. (A) (Lead criteria) Extensive experience in regulatory science, drug/device development, regulatory affairs, or equivalent - ideally across a range of product types (small molecules, biologics, devices, ATMPs). (A,I) Demonstrable experience in providing a customer driven service - for example in industry, academia, regulators, or other relevant organisations. (I) Technical Criteria Advanced scientific/biomedical/pharmaceutical degree (e.g. MSc, PhD), or equivalent clinical/technological qualification - ideally covering medicines, biologics, medical devices or advanced therapies. (A) Strong analytical and critical appraisal skills - to assess complex scientific, clinical, quality and regulatory data, identify risks/benefits, and provide high quality advice. (A) Strengths Criteria Adaptable - adept at working in a fast evolving environment, responding to emerging science and regulatory change, and balancing competing demands. (I) If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification! Contact: Selection Process Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage. Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles. Closing date: 10/3/2026 Shortlisting date: 18/03/2026 Interview date: 30/03/2026 If you require any disability related adjustments at any point during the process, please contact as soon as possible.
Job Title Warehouse Operations Leader Location Leeds Reports To Operations Manager Job Purpose Lead a high hazard, highly automated warehouse aerosol operation where safety and service truly matter. As our Warehouse & Internal Logistics Leader, you'll turn Run to Standard (R2S) into daily habits, protect people and product, and orchestrate a partner ecosystem (Mitie, DHL, Linde, Stobarts) to deliver flawless flow. If you're energised by solving real problems on the floor, using data and digital technology to make work safer and simpler-and you want your leadership to be felt every shift-this is the role to make your mark. Role Context Warehouse Cell Leader: owns conveyors, cranes and automation assets; governs the R2S technical processes for the cell and is accountable for equipment reliability. Warehouse & Internal Logistics Leader: leads the people and ensures adherence to R2S (CILs, CL, Tag entry), setting and holding the standard every shift. Responsibilities Team & Ways of Working: lead, coach and develop; standardise SOPs/visual standards across crews. R2S Support & Assurance: ensure CILs to standard; warehouse team participates in daily meetings; escalated via governance. Safety & Zero Harm: challenge unsafe behaviours; verify RA/PTW/LOTOTO; lead SEWO RCA and preventative actions. Purple Book (S507) Compliance: keep aerosol warehousing audit ready; cage controls (EE rated MHE, Ex equipment) and aged stock reviews. Global Standards & 3PL: embed G; verify Warehouse MMR (S3014); support Transport MMR (S3008); align with UPA/CTC. Stock & Quality: inventory accuracy; manage aged/blocked/quarantine; traceability/recall readiness; QMS/GMP; QualityOne e incidents (RCA/CAPA). Performance & Governance: achieve SQSC&P targets; turn KPI trends into actions; run effective daily/weekly tiers. Flow, Systems & Automation: assure accurate WMS transactions; remove constraints; keep AGVs/ASRS and data reliable with IT/OT (asset ownership sits with the Cell Leader). Third Party Management: Mitie/DHL/Linde/Stobarts-SLAs, service reviews, inductions/RAMS/permits. BCP & Emergency: maintain warehouse BCP; participate in COMAH drills and learning reviews. AI & Digital Safety: pilot proximity/computer vision/YMS/telematics solutions; embed in Purple Book/G; track KPI impact. Essential Qualifications Safety first, visible floor leader; confident on Upper Tier COMAH (RA/PTW/LOTOTO). R2S discipline: Ensure CIL routines and tier meeting cadence are maintained to uphold operational standards. WMS in automated environments (AGVs/ASRS) integrated to ERP; SAP familiarity. Data driven with a track record of turning SQSC&P KPIs into sustained results. Strong communication and partner influence. Digital safety/quality tools (SEWO, Q Kaizen/BuildApp) and RCA/CAPA leadership. Contractor management competence for safe, compliant, cost effective delivery. Inventory control (counts, stocktakes, variance RCA, write off prevention). Warehouse QMS/GMP and traceability. Demonstrates understanding of secure storage practices, zoning, and managing aged stock in a warehouse environment, with a willingness to learn and apply relevant industry standards. Uses digital safety data (YMS/telematics/proximity, CCTV analytics, SEWO trends) to close gaps. Preferred Qualifications NEBOSH General Certificate or IOSH Managing Safely. Delivered R2S improvements (CIL/5S/loss elimination) with measurable impact. Led automation/flow optimisation (layout, MHE utilisation, system change). Experience in multi shift/24 7 operations and governance stabilisation. Deeper SAP and WMS reporting. COMAH or highly audited environment exposure. Inventory integrity programmes (shrink reduction, master data, PI governance). Quality exposure (ISO 9001/GMP, internal auditor); hosted customer/3PL audits. Purple Book audit familiarity; UPA/CTC safety/security exposure. Piloted AI/proximity/computer vision safety solutions with KPI improvements. Personal Qualities Excellent communicator; clear, confident and audience aware. Structured, data led problem solver; drives root cause and prevention. Collaborative and engaging; builds trust across cells and functions. Energising coach; develops others and role model leadership standard work. Resilient under pressure; delivers without compromising safety or quality. Safety advocate; persistent about Zero Harm and standardisation. CI mindset; challenges the status quo through R2S. Digitally confident; uses WMS/SEWO/Power BI to tell the story and drive action. Commercially aware; manages partner performance, cost and compliance. Quality mindset; protects consumer safety, product quality and stock integrity. What We Offer Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, free gym, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive achieve a family friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, click here: Equity, Diversity & Inclusion. Recruitment Fraud Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs. These types of attacks are becoming more common as more people are looking for employment in the economic climate. How is Unilever tackling this? Many of Unilever's recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. What can I do? If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!
Feb 28, 2026
Full time
Job Title Warehouse Operations Leader Location Leeds Reports To Operations Manager Job Purpose Lead a high hazard, highly automated warehouse aerosol operation where safety and service truly matter. As our Warehouse & Internal Logistics Leader, you'll turn Run to Standard (R2S) into daily habits, protect people and product, and orchestrate a partner ecosystem (Mitie, DHL, Linde, Stobarts) to deliver flawless flow. If you're energised by solving real problems on the floor, using data and digital technology to make work safer and simpler-and you want your leadership to be felt every shift-this is the role to make your mark. Role Context Warehouse Cell Leader: owns conveyors, cranes and automation assets; governs the R2S technical processes for the cell and is accountable for equipment reliability. Warehouse & Internal Logistics Leader: leads the people and ensures adherence to R2S (CILs, CL, Tag entry), setting and holding the standard every shift. Responsibilities Team & Ways of Working: lead, coach and develop; standardise SOPs/visual standards across crews. R2S Support & Assurance: ensure CILs to standard; warehouse team participates in daily meetings; escalated via governance. Safety & Zero Harm: challenge unsafe behaviours; verify RA/PTW/LOTOTO; lead SEWO RCA and preventative actions. Purple Book (S507) Compliance: keep aerosol warehousing audit ready; cage controls (EE rated MHE, Ex equipment) and aged stock reviews. Global Standards & 3PL: embed G; verify Warehouse MMR (S3014); support Transport MMR (S3008); align with UPA/CTC. Stock & Quality: inventory accuracy; manage aged/blocked/quarantine; traceability/recall readiness; QMS/GMP; QualityOne e incidents (RCA/CAPA). Performance & Governance: achieve SQSC&P targets; turn KPI trends into actions; run effective daily/weekly tiers. Flow, Systems & Automation: assure accurate WMS transactions; remove constraints; keep AGVs/ASRS and data reliable with IT/OT (asset ownership sits with the Cell Leader). Third Party Management: Mitie/DHL/Linde/Stobarts-SLAs, service reviews, inductions/RAMS/permits. BCP & Emergency: maintain warehouse BCP; participate in COMAH drills and learning reviews. AI & Digital Safety: pilot proximity/computer vision/YMS/telematics solutions; embed in Purple Book/G; track KPI impact. Essential Qualifications Safety first, visible floor leader; confident on Upper Tier COMAH (RA/PTW/LOTOTO). R2S discipline: Ensure CIL routines and tier meeting cadence are maintained to uphold operational standards. WMS in automated environments (AGVs/ASRS) integrated to ERP; SAP familiarity. Data driven with a track record of turning SQSC&P KPIs into sustained results. Strong communication and partner influence. Digital safety/quality tools (SEWO, Q Kaizen/BuildApp) and RCA/CAPA leadership. Contractor management competence for safe, compliant, cost effective delivery. Inventory control (counts, stocktakes, variance RCA, write off prevention). Warehouse QMS/GMP and traceability. Demonstrates understanding of secure storage practices, zoning, and managing aged stock in a warehouse environment, with a willingness to learn and apply relevant industry standards. Uses digital safety data (YMS/telematics/proximity, CCTV analytics, SEWO trends) to close gaps. Preferred Qualifications NEBOSH General Certificate or IOSH Managing Safely. Delivered R2S improvements (CIL/5S/loss elimination) with measurable impact. Led automation/flow optimisation (layout, MHE utilisation, system change). Experience in multi shift/24 7 operations and governance stabilisation. Deeper SAP and WMS reporting. COMAH or highly audited environment exposure. Inventory integrity programmes (shrink reduction, master data, PI governance). Quality exposure (ISO 9001/GMP, internal auditor); hosted customer/3PL audits. Purple Book audit familiarity; UPA/CTC safety/security exposure. Piloted AI/proximity/computer vision safety solutions with KPI improvements. Personal Qualities Excellent communicator; clear, confident and audience aware. Structured, data led problem solver; drives root cause and prevention. Collaborative and engaging; builds trust across cells and functions. Energising coach; develops others and role model leadership standard work. Resilient under pressure; delivers without compromising safety or quality. Safety advocate; persistent about Zero Harm and standardisation. CI mindset; challenges the status quo through R2S. Digitally confident; uses WMS/SEWO/Power BI to tell the story and drive action. Commercially aware; manages partner performance, cost and compliance. Quality mindset; protects consumer safety, product quality and stock integrity. What We Offer Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, free gym, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive achieve a family friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, click here: Equity, Diversity & Inclusion. Recruitment Fraud Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs. These types of attacks are becoming more common as more people are looking for employment in the economic climate. How is Unilever tackling this? Many of Unilever's recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. What can I do? If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!
Head of Learning and Development The closing date is 01 March 2026 An exciting opportunity is on offer for an experienced and dynamic individual to lead our learning and development team. You will lead learning and development activities, drive innovation, and foster a culture of continuous development across the Trust. The Head of Learning and Development is a broad and varied role providing leadership for the Trust's Learning and Development function, ensuring the provision of an innovative and evidence based education and workforce development. The role exists to ensure the development of a highly motivated, skilled, and engaged workforce committed to delivering our strategy of being a world class centre of excellence for ophthalmic health services as well as pioneering new research. Main duties of the job You will lead on the design and delivery of a programme of in house training and management development interventions working closely with the senior team. Other duties include: Support the creation of an apprenticeship career framework, enabling apprentices to progress in a range of career pathways, enabling redesign of the existing workforce and maximising use of the levy. Lead on the design and implementation of a new programme of in house management training and development working closely with the senior team. Develop policies to support delivery of the workforce strategy and compliance. Support the development of line managers to improve their learning and development capability and capacity. Manage the achievement of the Learning and Development Team's Key Performance Indicators. Work with the Director of Education, People and OD Partners, Professional Education Lead, Clinical Educators and other professional leads and to ensure a coordinated approach to the identification of and response to development needs. Lead, develop and manage the Learning and Development team, systems and budget. About us At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: Salary including High Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Full support and training to develop your skills Flexible working friendly organisation Job responsibilities Learning and Development Provide a professional learning and development service to facilitate the development of the skills and abilities of staff to meet organisational and agreed individual needs. Develop, design, evaluate and oversee the delivery of training, learning and development plans to meet identified learning needs and objectives. Use data to inform decision making and planning, forecasting and evaluation. Ensure that learning outcomes and requirements are specified in conjunction with subject matter experts and other staff to meet policy and other organisational requirements. Commission external providers to support the Trusts learning and development plans as appropriate ensuring value for money and quality of provision. Develop, approve and/or manage Learning or Service level agreements and / or tender, negotiate, agree and manage contracts with external education and training providers ensuring value for money and achievement of required learning outcomes and contractual obligations. Design and deliver training, learning and development interventions as appropriate. Seek and manage formal accreditation of courses and programmes provided by the department, where appropriate. Design and deliver a comprehensive management induction and development programme which will improve and develop the capacity and capability of leadership within the Trust. Support the design, delivery, evaluation and commissioning of a range of learning and development activities and interventions to develop and build management capacity and capability to enable the Trust to meet its objectives. In conjunction with the EDI & OD ensure the appropriate use of the NHS leadership development frameworks and other appropriate leadership development tools and standards. Team Management & Professional Development Develop and maintain a strong understanding of the local and national learning and development agendas, cascading this knowledge throughout the L&D, the People and OD HR team, and wider in the Trust as appropriate. Facilitate the personal and professional development of the team, identifying training and development needs, providing suitable development opportunities and evaluating development actions in accordance with the trusts appraisal and training procedures. Person Specification Education Honours Degree / Level 7 or equivalent in Human Resource Management/ Learning & Development or the equivalent comparable HR experience Experience Experience of successfully working in a senior learning and development leadership role demonstrate high performance/achievements Proven leadership experience in a unionised environment Experience of leading the development of workforce and od plans, project implementation, delivery and evaluation Skills Set, lead and deliver on strategic objectives for both Trust and ICSS Self motivated, pro active, flexible, works well under pressure. Emotional resilience. Team worker, able to work on own initiative. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Moorfields Eye Hospital NHS Foundation Trust £72,921 to £83,362 a year incl. HCAS
Feb 28, 2026
Full time
Head of Learning and Development The closing date is 01 March 2026 An exciting opportunity is on offer for an experienced and dynamic individual to lead our learning and development team. You will lead learning and development activities, drive innovation, and foster a culture of continuous development across the Trust. The Head of Learning and Development is a broad and varied role providing leadership for the Trust's Learning and Development function, ensuring the provision of an innovative and evidence based education and workforce development. The role exists to ensure the development of a highly motivated, skilled, and engaged workforce committed to delivering our strategy of being a world class centre of excellence for ophthalmic health services as well as pioneering new research. Main duties of the job You will lead on the design and delivery of a programme of in house training and management development interventions working closely with the senior team. Other duties include: Support the creation of an apprenticeship career framework, enabling apprentices to progress in a range of career pathways, enabling redesign of the existing workforce and maximising use of the levy. Lead on the design and implementation of a new programme of in house management training and development working closely with the senior team. Develop policies to support delivery of the workforce strategy and compliance. Support the development of line managers to improve their learning and development capability and capacity. Manage the achievement of the Learning and Development Team's Key Performance Indicators. Work with the Director of Education, People and OD Partners, Professional Education Lead, Clinical Educators and other professional leads and to ensure a coordinated approach to the identification of and response to development needs. Lead, develop and manage the Learning and Development team, systems and budget. About us At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: Salary including High Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Full support and training to develop your skills Flexible working friendly organisation Job responsibilities Learning and Development Provide a professional learning and development service to facilitate the development of the skills and abilities of staff to meet organisational and agreed individual needs. Develop, design, evaluate and oversee the delivery of training, learning and development plans to meet identified learning needs and objectives. Use data to inform decision making and planning, forecasting and evaluation. Ensure that learning outcomes and requirements are specified in conjunction with subject matter experts and other staff to meet policy and other organisational requirements. Commission external providers to support the Trusts learning and development plans as appropriate ensuring value for money and quality of provision. Develop, approve and/or manage Learning or Service level agreements and / or tender, negotiate, agree and manage contracts with external education and training providers ensuring value for money and achievement of required learning outcomes and contractual obligations. Design and deliver training, learning and development interventions as appropriate. Seek and manage formal accreditation of courses and programmes provided by the department, where appropriate. Design and deliver a comprehensive management induction and development programme which will improve and develop the capacity and capability of leadership within the Trust. Support the design, delivery, evaluation and commissioning of a range of learning and development activities and interventions to develop and build management capacity and capability to enable the Trust to meet its objectives. In conjunction with the EDI & OD ensure the appropriate use of the NHS leadership development frameworks and other appropriate leadership development tools and standards. Team Management & Professional Development Develop and maintain a strong understanding of the local and national learning and development agendas, cascading this knowledge throughout the L&D, the People and OD HR team, and wider in the Trust as appropriate. Facilitate the personal and professional development of the team, identifying training and development needs, providing suitable development opportunities and evaluating development actions in accordance with the trusts appraisal and training procedures. Person Specification Education Honours Degree / Level 7 or equivalent in Human Resource Management/ Learning & Development or the equivalent comparable HR experience Experience Experience of successfully working in a senior learning and development leadership role demonstrate high performance/achievements Proven leadership experience in a unionised environment Experience of leading the development of workforce and od plans, project implementation, delivery and evaluation Skills Set, lead and deliver on strategic objectives for both Trust and ICSS Self motivated, pro active, flexible, works well under pressure. Emotional resilience. Team worker, able to work on own initiative. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Moorfields Eye Hospital NHS Foundation Trust £72,921 to £83,362 a year incl. HCAS
