Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/7. Full training will be provided. Job description Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Person specification See selection process for further details. If you would like to learn more about the role, please contact .
Apr 14, 2026
Full time
Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/7. Full training will be provided. Job description Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Person specification See selection process for further details. If you would like to learn more about the role, please contact .
We are currently recruiting on behalf of a well-established and highly respected provider of Fire Alarm & Security Systems, who have been delivering bespoke solutions-including Intruder Alarms, CCTV, Access Control, and Fire Systems-across London and the Home Counties for over 30 years. Due to continued growth, they are now seeking an Operations Assistant Administrator to join their friendly and professional team. This is a fantastic opportunity for a proactive and organised individual looking for long-term stability and career progression within a supportive environment. Salary & Benefits £25,000 - £28,000 (depending on experience) 23 days holiday + Bank Holidays Office closed over Christmas (1-2 days taken from annual leave) Free parking available on nearby residential roads Location & Hours Wallington Monday to Friday, 9:00am - 5:00pm The Role Reporting to the Operations Administrator and General Manager, you will play a key role in supporting the day-to-day running of the operations team. This position is ideal for someone who takes pride in their work, has excellent attention to detail, and enjoys working in a fast-paced environment. Key Responsibilities Coordinating reactive and planned maintenance tasks in line with KPIs Liaising with clients, engineers, and subcontractors to ensure smooth operations Logging, updating, and closing jobs on internal systems Handling incoming requests via phone, email, and mobile communications Scheduling and allocating works (PPM and reactive maintenance) Providing updates to clients and internal teams on job progress and completion Maintaining accurate records and supporting audit requirements Assisting with general administrative duties as required Supporting the overall efficiency of the operations department Skills & Experience Previous experience in a similar role or industry (desirable) Strong communication skills (written and verbal) Excellent customer service approach Highly organised with strong time management skills Confident using Microsoft Office and general IT systems Ability to multitask and prioritise effectively Proactive, flexible, and reliable team player For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Apr 14, 2026
Full time
We are currently recruiting on behalf of a well-established and highly respected provider of Fire Alarm & Security Systems, who have been delivering bespoke solutions-including Intruder Alarms, CCTV, Access Control, and Fire Systems-across London and the Home Counties for over 30 years. Due to continued growth, they are now seeking an Operations Assistant Administrator to join their friendly and professional team. This is a fantastic opportunity for a proactive and organised individual looking for long-term stability and career progression within a supportive environment. Salary & Benefits £25,000 - £28,000 (depending on experience) 23 days holiday + Bank Holidays Office closed over Christmas (1-2 days taken from annual leave) Free parking available on nearby residential roads Location & Hours Wallington Monday to Friday, 9:00am - 5:00pm The Role Reporting to the Operations Administrator and General Manager, you will play a key role in supporting the day-to-day running of the operations team. This position is ideal for someone who takes pride in their work, has excellent attention to detail, and enjoys working in a fast-paced environment. Key Responsibilities Coordinating reactive and planned maintenance tasks in line with KPIs Liaising with clients, engineers, and subcontractors to ensure smooth operations Logging, updating, and closing jobs on internal systems Handling incoming requests via phone, email, and mobile communications Scheduling and allocating works (PPM and reactive maintenance) Providing updates to clients and internal teams on job progress and completion Maintaining accurate records and supporting audit requirements Assisting with general administrative duties as required Supporting the overall efficiency of the operations department Skills & Experience Previous experience in a similar role or industry (desirable) Strong communication skills (written and verbal) Excellent customer service approach Highly organised with strong time management skills Confident using Microsoft Office and general IT systems Ability to multitask and prioritise effectively Proactive, flexible, and reliable team player For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Pay up to £92,522, plus 28.9% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Lead Cyber Security Vulnerability Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As Lead Cyber Security Vulnerability Manager in DWP Digital's Security team, you'll play a key role in protecting the systems and services that millions of people rely on. This is a leadership role where you'll shape and deliver our vulnerability management strategy, covering people, processes and technology. You'll ensure our approach aligns with organisational goals, risk appetite, and wider government cyber security objectives. You'll lead a team of Vulnerability Analysts, guiding investigations into cyber risks and driving remediation actions across multiple digital functions. You'll collaborate with operational and security teams to develop mitigation strategies and reduce exposure to threats. Your work will help ensure compliance with security policies, regulatory requirements and industry best practice. You'll also contribute to security awareness across the department, helping build a culture of resilience and readiness. If you're an experienced cyber security professional with strong leadership skills and a passion for protecting public services, we'd love to hear from you. What skills, knowledge and experience will you need? A broad platform knowledge and ability to conduct cybersecurity assessments from a multi-platform perspective. Experience in a leadership capacity with an in depth knowledge of vulnerability management as a functional component of a cybersecurity capability. Extensive knowledge and experience of working with security principles and technologies for cloud hosted services. Advanced understanding of threat intelligence and threat assessment principles and concepts and leads threat intelligence and assessment activities. Demonstrable experience of working on complex IT infrastructures and across a multi-domain model, with specific experience working in a vulnerability management role as part of a cybersecurity capability. You will be required to hold one of the following qualifications to be considered for this role : Certified Information Systems Security Manager (CISSP) or Certified Information Security Manager (CISM) or MSc Information Security. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,522. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Pay up to £92,522, plus 28.9% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Lead Cyber Security Vulnerability Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As Lead Cyber Security Vulnerability Manager in DWP Digital's Security team, you'll play a key role in protecting the systems and services that millions of people rely on. This is a leadership role where you'll shape and deliver our vulnerability management strategy, covering people, processes and technology. You'll ensure our approach aligns with organisational goals, risk appetite, and wider government cyber security objectives. You'll lead a team of Vulnerability Analysts, guiding investigations into cyber risks and driving remediation actions across multiple digital functions. You'll collaborate with operational and security teams to develop mitigation strategies and reduce exposure to threats. Your work will help ensure compliance with security policies, regulatory requirements and industry best practice. You'll also contribute to security awareness across the department, helping build a culture of resilience and readiness. If you're an experienced cyber security professional with strong leadership skills and a passion for protecting public services, we'd love to hear from you. What skills, knowledge and experience will you need? A broad platform knowledge and ability to conduct cybersecurity assessments from a multi-platform perspective. Experience in a leadership capacity with an in depth knowledge of vulnerability management as a functional component of a cybersecurity capability. Extensive knowledge and experience of working with security principles and technologies for cloud hosted services. Advanced understanding of threat intelligence and threat assessment principles and concepts and leads threat intelligence and assessment activities. Demonstrable experience of working on complex IT infrastructures and across a multi-domain model, with specific experience working in a vulnerability management role as part of a cybersecurity capability. You will be required to hold one of the following qualifications to be considered for this role : Certified Information Systems Security Manager (CISSP) or Certified Information Security Manager (CISM) or MSc Information Security. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,522. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £92,522, plus 28.9% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Lead Cyber Security Vulnerability Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As Lead Cyber Security Vulnerability Manager in DWP Digital's Security team, you'll play a key role in protecting the systems and services that millions of people rely on. This is a leadership role where you'll shape and deliver our vulnerability management strategy, covering people, processes and technology. You'll ensure our approach aligns with organisational goals, risk appetite, and wider government cyber security objectives. You'll lead a team of Vulnerability Analysts, guiding investigations into cyber risks and driving remediation actions across multiple digital functions. You'll collaborate with operational and security teams to develop mitigation strategies and reduce exposure to threats. Your work will help ensure compliance with security policies, regulatory requirements and industry best practice. You'll also contribute to security awareness across the department, helping build a culture of resilience and readiness. If you're an experienced cyber security professional with strong leadership skills and a passion for protecting public services, we'd love to hear from you. What skills, knowledge and experience will you need? A broad platform knowledge and ability to conduct cybersecurity assessments from a multi-platform perspective. Experience in a leadership capacity with an in depth knowledge of vulnerability management as a functional component of a cybersecurity capability. Extensive knowledge and experience of working with security principles and technologies for cloud hosted services. Advanced understanding of threat intelligence and threat assessment principles and concepts and leads threat intelligence and assessment activities. Demonstrable experience of working on complex IT infrastructures and across a multi-domain model, with specific experience working in a vulnerability management role as part of a cybersecurity capability. You will be required to hold one of the following qualifications to be considered for this role : Certified Information Systems Security Manager (CISSP) or Certified Information Security Manager (CISM) or MSc Information Security. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,522. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Pay up to £92,522, plus 28.9% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Lead Cyber Security Vulnerability Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As Lead Cyber Security Vulnerability Manager in DWP Digital's Security team, you'll play a key role in protecting the systems and services that millions of people rely on. This is a leadership role where you'll shape and deliver our vulnerability management strategy, covering people, processes and technology. You'll ensure our approach aligns with organisational goals, risk appetite, and wider government cyber security objectives. You'll lead a team of Vulnerability Analysts, guiding investigations into cyber risks and driving remediation actions across multiple digital functions. You'll collaborate with operational and security teams to develop mitigation strategies and reduce exposure to threats. Your work will help ensure compliance with security policies, regulatory requirements and industry best practice. You'll also contribute to security awareness across the department, helping build a culture of resilience and readiness. If you're an experienced cyber security professional with strong leadership skills and a passion for protecting public services, we'd love to hear from you. What skills, knowledge and experience will you need? A broad platform knowledge and ability to conduct cybersecurity assessments from a multi-platform perspective. Experience in a leadership capacity with an in depth knowledge of vulnerability management as a functional component of a cybersecurity capability. Extensive knowledge and experience of working with security principles and technologies for cloud hosted services. Advanced understanding of threat intelligence and threat assessment principles and concepts and leads threat intelligence and assessment activities. Demonstrable experience of working on complex IT infrastructures and across a multi-domain model, with specific experience working in a vulnerability management role as part of a cybersecurity capability. You will be required to hold one of the following qualifications to be considered for this role : Certified Information Systems Security Manager (CISSP) or Certified Information Security Manager (CISM) or MSc Information Security. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,522. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Service Delivery Manager Position Description At CGI, we deliver mission-critical services that keep complex organisations running securely, efficiently, and at scale. As a Service Delivery Manager, you will play a pivotal role in ensuring the performance, reliability, and continuous improvement of key application services, driving measurable outcomes for clients. You will lead service excellence across multiple operational business services, shaping delivery, managing risk, and ensuring compliance with SLAs and KPIs. Working within a collaborative and supportive environment, you will take ownership of service performance, influence strategic direction, and help deliver resilient, high-quality solutions that make a real difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is based in Glasgow. Your future duties and responsibilities In this role, you will take ownership of end-to-end service delivery across a portfolio of operational business services, ensuring performance, stability, and continuous improvement. You will lead and support Technical Leads and application support teams, overseeing service performance, compliance, and operational readiness while working closely with business partners and client stakeholders to deliver high-quality outcomes. You will be accountable for SLA and KPI achievement, financial management, supplier coordination, and service governance. From managing major incidents and escalations to ensuring data accuracy across CMDB and service records, you will play a key role in maintaining service excellence while driving forward planning for upgrades, patching, and future demand in a collaborative, delivery-focused environment. • Lead & manage end-to-end service delivery across multiple OBS/services • Oversee & support Technical Leads and application support teams • Ensure & report on SLA/KPI compliance and service performance • Manage & maintain service currency, patching, and upgrade roadmaps • Own & govern CMDB data accuracy across applications and services • Coordinate & manage third-party suppliers and service providers • Handle & escalate major incidents, ensuring effective client communication • Act as primary interface for business partners and client service teams • Manage & track financials, including BAU effort, POs, and renewals • Support & approve service documentation, including AiS artefacts • Plan & coordinate service outages, changes, and maintenance activities • Participate in on-call rota for out-of-hours service support Required qualifications to be successful in this role You will bring proven experience in service delivery management within complex, regulated environments, with strong leadership, stakeholder engagement, and operational management capabilities. You should be confident managing service performance, financials, suppliers, and technical teams, with a clear understanding of IT service management principles and frameworks. You should have strong experience in • Service Delivery Management or similar roles • Proven ability to manage SLAs, KPIs, and service performance outcomes • Experience leading technical teams and supporting staff development and performance • Strong stakeholder management and client engagement skills • Experience managing third-party suppliers and contracts • Solid understanding of ITIL or IT service management frameworks • Experience with CMDB management and service data governance • Ability to manage financials including budgeting, forecasting, and invoicing • Experience handling major incidents and service escalations • Willingness to participate in an on-call rota covering nights and weekends. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 14, 2026
Full time
Service Delivery Manager Position Description At CGI, we deliver mission-critical services that keep complex organisations running securely, efficiently, and at scale. As a Service Delivery Manager, you will play a pivotal role in ensuring the performance, reliability, and continuous improvement of key application services, driving measurable outcomes for clients. You will lead service excellence across multiple operational business services, shaping delivery, managing risk, and ensuring compliance with SLAs and KPIs. Working within a collaborative and supportive environment, you will take ownership of service performance, influence strategic direction, and help deliver resilient, high-quality solutions that make a real difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is based in Glasgow. Your future duties and responsibilities In this role, you will take ownership of end-to-end service delivery across a portfolio of operational business services, ensuring performance, stability, and continuous improvement. You will lead and support Technical Leads and application support teams, overseeing service performance, compliance, and operational readiness while working closely with business partners and client stakeholders to deliver high-quality outcomes. You will be accountable for SLA and KPI achievement, financial management, supplier coordination, and service governance. From managing major incidents and escalations to ensuring data accuracy across CMDB and service records, you will play a key role in maintaining service excellence while driving forward planning for upgrades, patching, and future demand in a collaborative, delivery-focused environment. • Lead & manage end-to-end service delivery across multiple OBS/services • Oversee & support Technical Leads and application support teams • Ensure & report on SLA/KPI compliance and service performance • Manage & maintain service currency, patching, and upgrade roadmaps • Own & govern CMDB data accuracy across applications and services • Coordinate & manage third-party suppliers and service providers • Handle & escalate major incidents, ensuring effective client communication • Act as primary interface for business partners and client service teams • Manage & track financials, including BAU effort, POs, and renewals • Support & approve service documentation, including AiS artefacts • Plan & coordinate service outages, changes, and maintenance activities • Participate in on-call rota for out-of-hours service support Required qualifications to be successful in this role You will bring proven experience in service delivery management within complex, regulated environments, with strong leadership, stakeholder engagement, and operational management capabilities. You should be confident managing service performance, financials, suppliers, and technical teams, with a clear understanding of IT service management principles and frameworks. You should have strong experience in • Service Delivery Management or similar roles • Proven ability to manage SLAs, KPIs, and service performance outcomes • Experience leading technical teams and supporting staff development and performance • Strong stakeholder management and client engagement skills • Experience managing third-party suppliers and contracts • Solid understanding of ITIL or IT service management frameworks • Experience with CMDB management and service data governance • Ability to manage financials including budgeting, forecasting, and invoicing • Experience handling major incidents and service escalations • Willingness to participate in an on-call rota covering nights and weekends. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
The Role We are looking for an AI Security Research Engineer to join The Alan Turing Institute s Defence & National Security team, helping to bridge the gap between cutting-edge research and robust technical delivery. This role will focus on designing and running rigorous, reproducible experiments, building high-quality prototypes and research tooling, and evaluating AI systems for security, robustness, reliability and adversarial behaviour. Working closely with researchers and external partners, the postholder will combine strong software engineering skills with curiosity about how modern AI systems behave under stress, helping turn innovative ideas into reliable, extensible technical solutions with real-world impact. Your Profile We re looking for a technically strong and rigorous research engineer who combines excellent software engineering fundamentals with a real interest in how modern AI systems behave in practice, particularly under stress, attack or failure conditions. The ideal candidate will be confident working with programming languages used in data science, experienced in structuring and analysing research data or computational experiments, and comfortable operating both independently and collaboratively in a research-driven environment. They will care about clean, well-tested, reproducible work, communicate effectively with both technical and non-technical audiences, and bring a thoughtful, problem-solving mindset to real-world security challenges. Experience in deep learning, interpretability, AI security, red teaming or cybersecurity would be beneficial, but the strongest fit is someone with solid technical foundations, curiosity, and the ability to turn ideas into reliable technical outputs. Eligibility for DV clearance is essential. How You'll Make an Impact Co-design experiments with researchers, ensuring methodological rigour, appropriate controls, robust evaluation design, and reproducibility. Prototype new ideas quickly and robustly, developing research code that is clean, traceable, and ready for iteration and extension. Adapt, assess, and extend existing research (from within the Institute and beyond) to understand how it behaves in realistic settings. Evaluate models for robustness, security and reliability - including adversarial behaviour, red teaming performance, interpretability signals, and other security relevant properties. Design and develop experimental infrastructure, including pipelines for training, evaluation, adversarial testing, and automated results tracking. Ensure reproducibility and scientific rigour, using strong software engineering practices: testing, version control, CI, environment management, and documentation. Work across disciplines to turn research findings into shareable artefacts and early-stage capabilities for partners. Communicate clearly with researchers, engineers, and operational stakeholders through demonstrations, documentation, and technical discussions. Able to communicate clearly with both technical and non-technical stakeholders and across disciplines with colleagues Application Procedure If you are interested in this opportunity, please click the apply button below. You will need to register on the applicant portal and complete the application form including your CV (maximum 3 pages, no photo) and covering letter (maximum 2 pages). As this role requires eligibility for Developed Vetting (DV) clearance, it is an essential part of the application process that you include the following information as part of your cover letter: Your current nationality Your nationality at birth Other nationality (include dual nationality if applicable) Confirmation that you have been residing in the UK for the past 5 years (if you haven t, please provide details of when and where you resided and the reason) Country where you were born. County in which you were born. Town where you were born. Please note, if these details are not provided, we will be unable to progress with your application for this role. If you wish to share links to blog posts, public code repositories or research papers containing work that you have made significant contribution to, please add a link to those in your cover letter. For questions about the role and the recruiting process please get in touch with us at . If you would like to apply using a different format, please contact the Recruitment team. CLOSING DATE FOR APPLICATIONS: SUNDAY 26 APRIL 2026 AT 23:59 (LONDON, UK BST) We reserve the right to close this vacancy early or to interview suitable candidates before the closing date if enough applications are received. Terms and Conditions This full-time post is offered on a permanent basis. The annual salary is £45,505-£51,241 plus excellent benefits, including flexible working and family friendly policies, Employee-only benefits guide The Alan Turing Institute The Alan Turing Institute is based at the British Library, in the heart of London s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview. Security Clearance Eligibility for Developed Vetting (DV) clearance is a requirement for this role. Eligibility criteria and further information on the process can be found on the UK Government security vetting website . Applicants should check if they are eligible for DV clearance before applying to this role. The successful candidate will be required to undergo a pre-screening check. This check will be carried out by HMG Defence and Security Partners. Please be advised, by submitting your application you are consenting to this check, and your personal details (full name, date of birth and home address) to be passed onto our HMG Defence and Security Partners to carry out this check. Many roles in the Defence and National Security Programme require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK or a NATO country depending on the vetting level required for the role, to allow for meaningful security vetting checks, amongst other factors. These roles are subject to security restrictions by Turing s partners. The restrictions mean that factors such as your nationality, any nationalities you may have previously held, your foreign connections, and your place of birth can restrict your eligibility to perform the role. Equality, Diversity and Inclusion We value diversity of background, experience, and perspective, and are proud to be an inclusive employer. We warmly encourage applications from all backgrounds, particularly from groups currently under-represented in our sector. If you feel passionate about this role but don t meet every single requirement, please apply - we recognise that great candidates may bring strengths beyond the criteria listed. We are committed to making sure our recruitment process is accessible and inclusive. This includes making reasonable adjustments for candidates who have a disability or long-term condition. Please contact us at to tell us how we can assist you. Please note all offers of employment are subject to obtaining and retaining the right to work in the UK and satisfactory pre-employment security screening which includes a DBS Check. Full details on the pre-employment screening process can be requested from .
Apr 14, 2026
Full time
The Role We are looking for an AI Security Research Engineer to join The Alan Turing Institute s Defence & National Security team, helping to bridge the gap between cutting-edge research and robust technical delivery. This role will focus on designing and running rigorous, reproducible experiments, building high-quality prototypes and research tooling, and evaluating AI systems for security, robustness, reliability and adversarial behaviour. Working closely with researchers and external partners, the postholder will combine strong software engineering skills with curiosity about how modern AI systems behave under stress, helping turn innovative ideas into reliable, extensible technical solutions with real-world impact. Your Profile We re looking for a technically strong and rigorous research engineer who combines excellent software engineering fundamentals with a real interest in how modern AI systems behave in practice, particularly under stress, attack or failure conditions. The ideal candidate will be confident working with programming languages used in data science, experienced in structuring and analysing research data or computational experiments, and comfortable operating both independently and collaboratively in a research-driven environment. They will care about clean, well-tested, reproducible work, communicate effectively with both technical and non-technical audiences, and bring a thoughtful, problem-solving mindset to real-world security challenges. Experience in deep learning, interpretability, AI security, red teaming or cybersecurity would be beneficial, but the strongest fit is someone with solid technical foundations, curiosity, and the ability to turn ideas into reliable technical outputs. Eligibility for DV clearance is essential. How You'll Make an Impact Co-design experiments with researchers, ensuring methodological rigour, appropriate controls, robust evaluation design, and reproducibility. Prototype new ideas quickly and robustly, developing research code that is clean, traceable, and ready for iteration and extension. Adapt, assess, and extend existing research (from within the Institute and beyond) to understand how it behaves in realistic settings. Evaluate models for robustness, security and reliability - including adversarial behaviour, red teaming performance, interpretability signals, and other security relevant properties. Design and develop experimental infrastructure, including pipelines for training, evaluation, adversarial testing, and automated results tracking. Ensure reproducibility and scientific rigour, using strong software engineering practices: testing, version control, CI, environment management, and documentation. Work across disciplines to turn research findings into shareable artefacts and early-stage capabilities for partners. Communicate clearly with researchers, engineers, and operational stakeholders through demonstrations, documentation, and technical discussions. Able to communicate clearly with both technical and non-technical stakeholders and across disciplines with colleagues Application Procedure If you are interested in this opportunity, please click the apply button below. You will need to register on the applicant portal and complete the application form including your CV (maximum 3 pages, no photo) and covering letter (maximum 2 pages). As this role requires eligibility for Developed Vetting (DV) clearance, it is an essential part of the application process that you include the following information as part of your cover letter: Your current nationality Your nationality at birth Other nationality (include dual nationality if applicable) Confirmation that you have been residing in the UK for the past 5 years (if you haven t, please provide details of when and where you resided and the reason) Country where you were born. County in which you were born. Town where you were born. Please note, if these details are not provided, we will be unable to progress with your application for this role. If you wish to share links to blog posts, public code repositories or research papers containing work that you have made significant contribution to, please add a link to those in your cover letter. For questions about the role and the recruiting process please get in touch with us at . If you would like to apply using a different format, please contact the Recruitment team. CLOSING DATE FOR APPLICATIONS: SUNDAY 26 APRIL 2026 AT 23:59 (LONDON, UK BST) We reserve the right to close this vacancy early or to interview suitable candidates before the closing date if enough applications are received. Terms and Conditions This full-time post is offered on a permanent basis. The annual salary is £45,505-£51,241 plus excellent benefits, including flexible working and family friendly policies, Employee-only benefits guide The Alan Turing Institute The Alan Turing Institute is based at the British Library, in the heart of London s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview. Security Clearance Eligibility for Developed Vetting (DV) clearance is a requirement for this role. Eligibility criteria and further information on the process can be found on the UK Government security vetting website . Applicants should check if they are eligible for DV clearance before applying to this role. The successful candidate will be required to undergo a pre-screening check. This check will be carried out by HMG Defence and Security Partners. Please be advised, by submitting your application you are consenting to this check, and your personal details (full name, date of birth and home address) to be passed onto our HMG Defence and Security Partners to carry out this check. Many roles in the Defence and National Security Programme require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK or a NATO country depending on the vetting level required for the role, to allow for meaningful security vetting checks, amongst other factors. These roles are subject to security restrictions by Turing s partners. The restrictions mean that factors such as your nationality, any nationalities you may have previously held, your foreign connections, and your place of birth can restrict your eligibility to perform the role. Equality, Diversity and Inclusion We value diversity of background, experience, and perspective, and are proud to be an inclusive employer. We warmly encourage applications from all backgrounds, particularly from groups currently under-represented in our sector. If you feel passionate about this role but don t meet every single requirement, please apply - we recognise that great candidates may bring strengths beyond the criteria listed. We are committed to making sure our recruitment process is accessible and inclusive. This includes making reasonable adjustments for candidates who have a disability or long-term condition. Please contact us at to tell us how we can assist you. Please note all offers of employment are subject to obtaining and retaining the right to work in the UK and satisfactory pre-employment security screening which includes a DBS Check. Full details on the pre-employment screening process can be requested from .
Pre-Sales Transition Manager Position Description At CGI, we deliver complex transformation programmes that create measurable outcomes for our clients, and successful transitions are critical to that impact. As our Pre-sales Transition Manager, you will shape how we mobilise new services, ensuring every proposed transition is credible, deliverable, risk-aware, and commercially sound. Working at the heart of our bid activity, you will translate client ambition into structured, executable plans that set projects up for long-term success. You will take ownership of high-profile opportunities, apply creative thinking to complex challenges, and collaborate across our organisation to turn strategy into reality-empowered by a culture that supports your expertise and values your contribution. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the development of robust transition approaches during pre-sales and bid phases, ensuring solutions are realistic, risk-aware, and commercially viable. You will translate client requirements into structured transition plans that reflect delivery realities, sequencing, governance, and cost considerations-creating a clear pathway from contract award to successful mobilisation. You will work closely with solution owners, architects, commercial teams, and delivery SMEs, confidently challenging assumptions where risk or cost exposure may arise. By applying your hands-on transition experience, you will identify risks early, shape mitigations into the solution design, and ensure alignment between client expectations and operational capability. You will also play a visible role in articulating the transition strategy-producing high-quality written bid responses and confidently presenting transition approaches to internal stakeholders and clients. From first bid discussion to handover, you will take ownership of the transition narrative and ensure delivery teams are set up for success from Day 1. Key responsibilities: Lead & Shape the end-to-end transition approach within pre-sales and bid activity Design & Structure executable, risk-aware transition plans aligned to CGI delivery principles Collaborate & Influence bid teams, architects, commercial partners, and delivery SMEs Identify & Mitigate transition risks early, embedding mitigation into solution design and pricing Validate & Challenge cost, effort, and timeline assumptions to protect margin and delivery integrity Produce & Present clear, compelling written bid responses and transition presentations Engage & Communicate complex transition strategies confidently to clients and senior stakeholders Improve & Evolve reusable transition assets, lessons learned, and bid content Required qualifications to be successful in this role You will bring strong hands-on experience delivering complex transitions within large-scale service environments, alongside exposure to pre-sales or bid activity. You will combine commercial awareness with practical delivery insight, enabling you to design transition solutions that are both client-focused and operationally sound. You will also demonstrate excellent communication skills, with the ability to produce high-quality written content and confidently present to internal and external stakeholders. Essential qualifications and experience: You should have proven experience as a Project Manager or Transition Manager delivering complex service transitions Demonstrable involvement in pre-sales or bid activity, shaping transition components Strong understanding of delivery risk, sequencing, and operational dependencies Commercial awareness, including cost drivers, margin protection, and risk pricing Excellent written communication skills with experience contributing to bid responses Confident presentation skills, with the ability to articulate solutions to clients and senior stakeholders Experience working across multi-disciplinary teams and stakeholder groups Working knowledge of governance frameworks such as BEMF and alignment with delivery principles Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 14, 2026
Full time
Pre-Sales Transition Manager Position Description At CGI, we deliver complex transformation programmes that create measurable outcomes for our clients, and successful transitions are critical to that impact. As our Pre-sales Transition Manager, you will shape how we mobilise new services, ensuring every proposed transition is credible, deliverable, risk-aware, and commercially sound. Working at the heart of our bid activity, you will translate client ambition into structured, executable plans that set projects up for long-term success. You will take ownership of high-profile opportunities, apply creative thinking to complex challenges, and collaborate across our organisation to turn strategy into reality-empowered by a culture that supports your expertise and values your contribution. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the development of robust transition approaches during pre-sales and bid phases, ensuring solutions are realistic, risk-aware, and commercially viable. You will translate client requirements into structured transition plans that reflect delivery realities, sequencing, governance, and cost considerations-creating a clear pathway from contract award to successful mobilisation. You will work closely with solution owners, architects, commercial teams, and delivery SMEs, confidently challenging assumptions where risk or cost exposure may arise. By applying your hands-on transition experience, you will identify risks early, shape mitigations into the solution design, and ensure alignment between client expectations and operational capability. You will also play a visible role in articulating the transition strategy-producing high-quality written bid responses and confidently presenting transition approaches to internal stakeholders and clients. From first bid discussion to handover, you will take ownership of the transition narrative and ensure delivery teams are set up for success from Day 1. Key responsibilities: Lead & Shape the end-to-end transition approach within pre-sales and bid activity Design & Structure executable, risk-aware transition plans aligned to CGI delivery principles Collaborate & Influence bid teams, architects, commercial partners, and delivery SMEs Identify & Mitigate transition risks early, embedding mitigation into solution design and pricing Validate & Challenge cost, effort, and timeline assumptions to protect margin and delivery integrity Produce & Present clear, compelling written bid responses and transition presentations Engage & Communicate complex transition strategies confidently to clients and senior stakeholders Improve & Evolve reusable transition assets, lessons learned, and bid content Required qualifications to be successful in this role You will bring strong hands-on experience delivering complex transitions within large-scale service environments, alongside exposure to pre-sales or bid activity. You will combine commercial awareness with practical delivery insight, enabling you to design transition solutions that are both client-focused and operationally sound. You will also demonstrate excellent communication skills, with the ability to produce high-quality written content and confidently present to internal and external stakeholders. Essential qualifications and experience: You should have proven experience as a Project Manager or Transition Manager delivering complex service transitions Demonstrable involvement in pre-sales or bid activity, shaping transition components Strong understanding of delivery risk, sequencing, and operational dependencies Commercial awareness, including cost drivers, margin protection, and risk pricing Excellent written communication skills with experience contributing to bid responses Confident presentation skills, with the ability to articulate solutions to clients and senior stakeholders Experience working across multi-disciplinary teams and stakeholder groups Working knowledge of governance frameworks such as BEMF and alignment with delivery principles Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
CLIENT: Trusted & established jewellery brand Fortunately for all who read this recruitment feature - this client in their home market is one of their domestic market's most widely distributed, trusted and established jewellery brands. For over the last two decades they have traded under a single brand name and consequently delight discerning fine jewellery buying consumers at now more than 200 store locations worldwide. Their trading vision is 'growing together' and for the very first time ever the brand is to be showcased in West London, England, in a beautiful new store setting of their very own. The Role: Supported by colleagues overseas, you will be the prime business operator accountable for all on site. Your slickness of managing best store protocols will be required, be it store infrastructure, carefully selected colleagues, and of course accomplishment of set trading goals. There is no area retail-wise that you are not able to positively drive standards to be best of market expectation. Inventory security, in-store visual merchandising, to team set-up and establishing best client service protocols that must be deliverable at each client service opportunity. A sphere of excellence is your ability to communicate, be it your own team, those colleagues occasionally away operating in other international markets, as well as local suppliers and service providers. A pleasurable aspect of the challenge ahead will be to get all right first time, and a new area to you may be an involvement of press/industry liaison who will be keen to learn ever more. Requirements: You will need experience of managing your own store solo previously, ideally within the jewellery trade. Already within your career you have demonstrated the capability to team and brand build. This remit will require an element of personal ownership/buy-in to the many tasks ahead where your skills have the headroom to make a real difference. There is a need for much forward planning and scheduling, with a keen eye to optimise staffing where most can be commercially gained. Alongside your retailing prowess, you are able to strategise to achieve maximum profitability, but not at the cost of client joy and satisfaction once in-store. Summary Capturing a career chance that is not pre-written and where your own efforts can be influential in growing a new brand is a remarkable opportunity. The company's heritage, craftsmanship is in-twined with their merchandise being ever on trend, is underpinned by great marketing, be it in-store, online or via social media. Your contribution from your first day will be to replicate and proudly establish this further company trading milestone. An incredible feat of corporate expansion that marks approaching fifty years of constant corporate expansion. So don't wait, apply today and contribute your uniquely special retailing talents - we look forward to being introduced To apply please forward your personal CV to Jolyon Marshall at the address indicated below.
Apr 14, 2026
Full time
CLIENT: Trusted & established jewellery brand Fortunately for all who read this recruitment feature - this client in their home market is one of their domestic market's most widely distributed, trusted and established jewellery brands. For over the last two decades they have traded under a single brand name and consequently delight discerning fine jewellery buying consumers at now more than 200 store locations worldwide. Their trading vision is 'growing together' and for the very first time ever the brand is to be showcased in West London, England, in a beautiful new store setting of their very own. The Role: Supported by colleagues overseas, you will be the prime business operator accountable for all on site. Your slickness of managing best store protocols will be required, be it store infrastructure, carefully selected colleagues, and of course accomplishment of set trading goals. There is no area retail-wise that you are not able to positively drive standards to be best of market expectation. Inventory security, in-store visual merchandising, to team set-up and establishing best client service protocols that must be deliverable at each client service opportunity. A sphere of excellence is your ability to communicate, be it your own team, those colleagues occasionally away operating in other international markets, as well as local suppliers and service providers. A pleasurable aspect of the challenge ahead will be to get all right first time, and a new area to you may be an involvement of press/industry liaison who will be keen to learn ever more. Requirements: You will need experience of managing your own store solo previously, ideally within the jewellery trade. Already within your career you have demonstrated the capability to team and brand build. This remit will require an element of personal ownership/buy-in to the many tasks ahead where your skills have the headroom to make a real difference. There is a need for much forward planning and scheduling, with a keen eye to optimise staffing where most can be commercially gained. Alongside your retailing prowess, you are able to strategise to achieve maximum profitability, but not at the cost of client joy and satisfaction once in-store. Summary Capturing a career chance that is not pre-written and where your own efforts can be influential in growing a new brand is a remarkable opportunity. The company's heritage, craftsmanship is in-twined with their merchandise being ever on trend, is underpinned by great marketing, be it in-store, online or via social media. Your contribution from your first day will be to replicate and proudly establish this further company trading milestone. An incredible feat of corporate expansion that marks approaching fifty years of constant corporate expansion. So don't wait, apply today and contribute your uniquely special retailing talents - we look forward to being introduced To apply please forward your personal CV to Jolyon Marshall at the address indicated below.
Service Transition Manager Position Description At CGI, we are driving critical transformation programme for our Space, Defence, and Intelligence business unit, delivering secure, high-impact solutions that enable mission success. We are seeking a Service Transition Manager to lead the seamless integration of capabilities into a next-generation Identity and Access Management service. In this role, you will shape service readiness, ensure operational continuity, and deliver measurable outcomes within a complex, security-cleared environment. Working collaboratively with experts across CGI and our clients, you will take ownership of transition delivery, contribute innovative approaches, and play a key role in advancing secure digital services that make a real-world difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with frequent onsite commitments in Chippenham. Your future duties and responsibilities In this role, you will lead the end-to-end service transition of capabilities from an existing End User Services environment into a modern Identity and Access Management function. You will take ownership of planning, governance, and execution, ensuring all activities align with service readiness criteria and Defence assurance standards. Working across multiple stakeholders, you will drive collaboration, maintain control of risks and dependencies, and ensure knowledge is effectively transferred to enable a stable and successful transition into live service. You will also oversee Early Life Support and guide services into Business-as-Usual operations, ensuring performance, resilience, and continuous improvement. By bringing structure, clarity, and innovation to the transition lifecycle, you will play a key role in delivering secure, scalable outcomes for critical national programmes. • Lead & deliver end-to-end service transition activities aligned to defence governance • Develop & maintain Service Transition Strategy, Plans, and critical path milestones • Identify & manage risks through a structured RAID log, ensuring mitigation actions are tracked • Coordinate & execute knowledge transfer, including documentation, training, and operational readiness • Engage & influence stakeholders, reporting into governance forums and programme boards • Oversee Early Life Support, ensuring service stability and controlled transition to BAU • Manage & coordinate onboarding of services onto the platform within ICAM • Produce & maintain transition artefacts including readiness evidence, ELS reports, and onboarding plans Required qualifications to be successful in this role You will bring strong experience in service transition or service management within secure or highly regulated environments, with a proven ability to deliver complex transitions aligned to governance standards. You should be confident managing stakeholders, driving structured delivery, and ensuring operational readiness in identity and access management or similar domains. • You should have proven experience in Service Transition Management or Service Delivery within complex programmes • Strong understanding of ITIL principles and service management frameworks • Experience working within MOD or similarly governed, secure environments • Demonstrable experience managing RAID logs, transition plans, and service readiness criteria • Familiarity with Identity and Access Management, ideally privileged access solutions • Proven ability to manage stakeholders and report into governance forums • Strong communication, coordination, and organisational skills Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 14, 2026
Full time
Service Transition Manager Position Description At CGI, we are driving critical transformation programme for our Space, Defence, and Intelligence business unit, delivering secure, high-impact solutions that enable mission success. We are seeking a Service Transition Manager to lead the seamless integration of capabilities into a next-generation Identity and Access Management service. In this role, you will shape service readiness, ensure operational continuity, and deliver measurable outcomes within a complex, security-cleared environment. Working collaboratively with experts across CGI and our clients, you will take ownership of transition delivery, contribute innovative approaches, and play a key role in advancing secure digital services that make a real-world difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with frequent onsite commitments in Chippenham. Your future duties and responsibilities In this role, you will lead the end-to-end service transition of capabilities from an existing End User Services environment into a modern Identity and Access Management function. You will take ownership of planning, governance, and execution, ensuring all activities align with service readiness criteria and Defence assurance standards. Working across multiple stakeholders, you will drive collaboration, maintain control of risks and dependencies, and ensure knowledge is effectively transferred to enable a stable and successful transition into live service. You will also oversee Early Life Support and guide services into Business-as-Usual operations, ensuring performance, resilience, and continuous improvement. By bringing structure, clarity, and innovation to the transition lifecycle, you will play a key role in delivering secure, scalable outcomes for critical national programmes. • Lead & deliver end-to-end service transition activities aligned to defence governance • Develop & maintain Service Transition Strategy, Plans, and critical path milestones • Identify & manage risks through a structured RAID log, ensuring mitigation actions are tracked • Coordinate & execute knowledge transfer, including documentation, training, and operational readiness • Engage & influence stakeholders, reporting into governance forums and programme boards • Oversee Early Life Support, ensuring service stability and controlled transition to BAU • Manage & coordinate onboarding of services onto the platform within ICAM • Produce & maintain transition artefacts including readiness evidence, ELS reports, and onboarding plans Required qualifications to be successful in this role You will bring strong experience in service transition or service management within secure or highly regulated environments, with a proven ability to deliver complex transitions aligned to governance standards. You should be confident managing stakeholders, driving structured delivery, and ensuring operational readiness in identity and access management or similar domains. • You should have proven experience in Service Transition Management or Service Delivery within complex programmes • Strong understanding of ITIL principles and service management frameworks • Experience working within MOD or similarly governed, secure environments • Demonstrable experience managing RAID logs, transition plans, and service readiness criteria • Familiarity with Identity and Access Management, ideally privileged access solutions • Proven ability to manage stakeholders and report into governance forums • Strong communication, coordination, and organisational skills Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Closing date: 15-04-2026 Distribution Manager - Plymouth Up to £75,000 plus excellent benefits (Work Level 5) Full-time 5 days over 7 (including some weekends) Plymouth Depot, PL7 4JH We're looking for a Distribution Manager to lead the day to day operational performance of our Plymouth depot, ensuring warehouse and transport operations are run safely, efficiently and to plan so products reach our stores on time, every time. Why this role matters In this role you'll take ownership for the smooth running of the depot, balancing service, cost, safety and people priorities in a fast paced logistics setting. A big part of the role is making sure resources are in the right place at the right time, and that risks are managed well. You'll lead senior teams across warehouse and transport, monitor performance against key metrics and work closely with our union partners. Your focus will be on keeping operations stable and compliant, finding smarter ways of working and creating an environment where colleagues feel supported and set up to succeed. What you'll do • Lead the end to end operation of the Plymouth depot, making sure warehouse and transport activities are delivered safely, compliantly and in line with service expectations • Coach, mentor, and nurture your team, sharing your knowledge and experience to help support effective decision-making • Deliver the people plan within the depot helping to build a positive culture and strong colleague engagement • Work with senior operational leaders to set clear priorities and keep tight control of performance, costs and resources • Drive continuous improvement across productivity, service and cost identifying issues, implementing practical solutions and embedding sustainable change • Oversee operational risk, ensuring robust controls are in place and that colleagues understand their responsibilities for safety, security and compliance • Work closely with union representatives to manage operational change, attendance, wellbeing and workforce planning constructively • Collaborate with colleagues across the wider Co op logistics network to share best practice and support network wide performance and change initiatives What you'll bring We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring: • Proven experience leading large scale operational teams in a logistics or similarly complex environment • Strong operational judgement, with the ability to balance service delivery, cost control and people impact • Experience translating operational plans into clear actions and priorities for leaders and teams • The confidence to manage risk, challenge constructively and take decisive action when needed • A practical, coaching led leadership style, focused on developing capability and driving consistent operational standards Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • An annual bonus (based on personal and business performance) • 28 days holiday (rising to 32 with service) plus bank holidays • A pension with up to 10% employer contributions • Private healthcare • 30% discount on Co-op products and 10% off other brands • Stream - early access to a percentage of your pay as you earn it • Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice • 24/7 colleague support service • Training and support for your development and career progression • Cycle-to-work scheme A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion Please note that we may close applications for this role early. As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
Apr 14, 2026
Full time
Closing date: 15-04-2026 Distribution Manager - Plymouth Up to £75,000 plus excellent benefits (Work Level 5) Full-time 5 days over 7 (including some weekends) Plymouth Depot, PL7 4JH We're looking for a Distribution Manager to lead the day to day operational performance of our Plymouth depot, ensuring warehouse and transport operations are run safely, efficiently and to plan so products reach our stores on time, every time. Why this role matters In this role you'll take ownership for the smooth running of the depot, balancing service, cost, safety and people priorities in a fast paced logistics setting. A big part of the role is making sure resources are in the right place at the right time, and that risks are managed well. You'll lead senior teams across warehouse and transport, monitor performance against key metrics and work closely with our union partners. Your focus will be on keeping operations stable and compliant, finding smarter ways of working and creating an environment where colleagues feel supported and set up to succeed. What you'll do • Lead the end to end operation of the Plymouth depot, making sure warehouse and transport activities are delivered safely, compliantly and in line with service expectations • Coach, mentor, and nurture your team, sharing your knowledge and experience to help support effective decision-making • Deliver the people plan within the depot helping to build a positive culture and strong colleague engagement • Work with senior operational leaders to set clear priorities and keep tight control of performance, costs and resources • Drive continuous improvement across productivity, service and cost identifying issues, implementing practical solutions and embedding sustainable change • Oversee operational risk, ensuring robust controls are in place and that colleagues understand their responsibilities for safety, security and compliance • Work closely with union representatives to manage operational change, attendance, wellbeing and workforce planning constructively • Collaborate with colleagues across the wider Co op logistics network to share best practice and support network wide performance and change initiatives What you'll bring We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring: • Proven experience leading large scale operational teams in a logistics or similarly complex environment • Strong operational judgement, with the ability to balance service delivery, cost control and people impact • Experience translating operational plans into clear actions and priorities for leaders and teams • The confidence to manage risk, challenge constructively and take decisive action when needed • A practical, coaching led leadership style, focused on developing capability and driving consistent operational standards Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • An annual bonus (based on personal and business performance) • 28 days holiday (rising to 32 with service) plus bank holidays • A pension with up to 10% employer contributions • Private healthcare • 30% discount on Co-op products and 10% off other brands • Stream - early access to a percentage of your pay as you earn it • Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice • 24/7 colleague support service • Training and support for your development and career progression • Cycle-to-work scheme A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion Please note that we may close applications for this role early. As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
Join Superdrug Head Office- Make a Real Difference Every Day! Location: East Croydon Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Job Purpose : The Senior Business Analyst will take functional design accountability for a suite of applications. Working with business stakeholders to understand their short, medium term andlonger-termbusiness plans the Senior Business Analyst will work with technical specialists to design and scope projects that will meet theshort-, mid- and long-termneeds of the business. The Senior Business Analyst will collaborate with the delivery managers to ensure that work is planned and delivered as expected. The SBA will manage a small number of BAs within the team coaching and guiding the team in BA best practices.Will generate detailed customer focused initiatives, in line with the IT department strategy and will support with execution. Listening to customers and implement new ideas and ways of working, which are designed to improve service considering both Online and Offline.Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform. Key Responsibilities: Build strong relationships with key business stakeholders and help translate business need statements into businessrequirements.Taking functional accountability over a business area and providing end-to-end design principles when landing transformation projectsManage the demand and new requests/ requirements into the team to complete high level assessments and work with the business to ensure that backlogs are refined and re-prioritised as neededWork with delivery teams to ensure that delivery teams understand the requirements and priorities accordingly.Help with roadmap planning for your relevant application areaResponsible to drive best practice business analysis, learning from projects and driving continuous improvement with delivery, technical and test teamsLine management of internal IT business analysts including responsibility for setting realistic performance targets and providing informal and formal feedbackPositive attitude towards feedback, uses this to generate initiatives to meet/exceedexpectations, and shares feedback in a meaningful way.Effectively manages their team by playing to strengths and proactively addressing itsopportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.Feels empowered to challenge across different career bands and roles. Supporting otherteam members in shaping their work to do so.Manage the capacity and priorities of BA work across the team to ensure timely completion of impact assessments and BA deliverables for projectsPerform the BA activities on critical transformation projects, elicitation, refinement of requirements (functional andnon-functional), process redesign, functional design, documentation and supporting in defect analysis/ managementEnsure traceability from requirements through to test cases/ resultsUnderstand and articulate the commercial value / cost of change relationship to support recommendations and priority decisionsFacilitate business alignment where required on cross functional projectsAssist the business stakeholders in the definition of roll out plans, communication and training and user support plans to effectively land any IT change into the businessCreate and/or review user manuals, procedures, and any related user documentationSupport any third party selection process by providing input regarding the business requirementsSupport the review of any third party contracts ensuring that the needs of the business are metContribute to post-implementation reviews to incorporate learning into future projectsOccasionally undertake project management activities on small, discreet pieces of IT change work Key Stakeholders: InternalHeads of business teamITSenior Leadership TeamStore Systems TeamE-Commerce and corporate systems teamsRetail OperationsCRM teamGroup IT& eLab TechGroup SecurityService and Infrastructure teamExternal3rdParty Service Providersas needed Key Health and Safety Responsibilities: Your duties as an employee are to: take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do atwork.cooperate with the employer on health and safetymatters.not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);follow instructions from the employer on health and safety matters and attend relevant health and safetytraining.report hazards and defects observed in the workplace; andreport any accident, injury or near miss in the workplaceproactively keep up to date with market and consumer trends in their specialism and feeds this into department strategy.use data and insights to challenges the status quo to keep us ahead of the competition.use data to inform and generate new ideas and make decisions to improve on futureplans. Person Specification: 5+ years of experience in a business analysis role with full end to end experience of the developmentlifecycle.Experience within retail either in a technology or a business roleTech-savvy, understanding of data structures such as JSON, XMLExperience in working within the retailenvironment.Ability to work on their owninitiative.Ability to be adaptable and flexible while responding to deadlines and workflowfluctuations.Attention to detail, strong work ethic, and confidence to cont
Apr 14, 2026
Contractor
Join Superdrug Head Office- Make a Real Difference Every Day! Location: East Croydon Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Job Purpose : The Senior Business Analyst will take functional design accountability for a suite of applications. Working with business stakeholders to understand their short, medium term andlonger-termbusiness plans the Senior Business Analyst will work with technical specialists to design and scope projects that will meet theshort-, mid- and long-termneeds of the business. The Senior Business Analyst will collaborate with the delivery managers to ensure that work is planned and delivered as expected. The SBA will manage a small number of BAs within the team coaching and guiding the team in BA best practices.Will generate detailed customer focused initiatives, in line with the IT department strategy and will support with execution. Listening to customers and implement new ideas and ways of working, which are designed to improve service considering both Online and Offline.Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform. Key Responsibilities: Build strong relationships with key business stakeholders and help translate business need statements into businessrequirements.Taking functional accountability over a business area and providing end-to-end design principles when landing transformation projectsManage the demand and new requests/ requirements into the team to complete high level assessments and work with the business to ensure that backlogs are refined and re-prioritised as neededWork with delivery teams to ensure that delivery teams understand the requirements and priorities accordingly.Help with roadmap planning for your relevant application areaResponsible to drive best practice business analysis, learning from projects and driving continuous improvement with delivery, technical and test teamsLine management of internal IT business analysts including responsibility for setting realistic performance targets and providing informal and formal feedbackPositive attitude towards feedback, uses this to generate initiatives to meet/exceedexpectations, and shares feedback in a meaningful way.Effectively manages their team by playing to strengths and proactively addressing itsopportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.Feels empowered to challenge across different career bands and roles. Supporting otherteam members in shaping their work to do so.Manage the capacity and priorities of BA work across the team to ensure timely completion of impact assessments and BA deliverables for projectsPerform the BA activities on critical transformation projects, elicitation, refinement of requirements (functional andnon-functional), process redesign, functional design, documentation and supporting in defect analysis/ managementEnsure traceability from requirements through to test cases/ resultsUnderstand and articulate the commercial value / cost of change relationship to support recommendations and priority decisionsFacilitate business alignment where required on cross functional projectsAssist the business stakeholders in the definition of roll out plans, communication and training and user support plans to effectively land any IT change into the businessCreate and/or review user manuals, procedures, and any related user documentationSupport any third party selection process by providing input regarding the business requirementsSupport the review of any third party contracts ensuring that the needs of the business are metContribute to post-implementation reviews to incorporate learning into future projectsOccasionally undertake project management activities on small, discreet pieces of IT change work Key Stakeholders: InternalHeads of business teamITSenior Leadership TeamStore Systems TeamE-Commerce and corporate systems teamsRetail OperationsCRM teamGroup IT& eLab TechGroup SecurityService and Infrastructure teamExternal3rdParty Service Providersas needed Key Health and Safety Responsibilities: Your duties as an employee are to: take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do atwork.cooperate with the employer on health and safetymatters.not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);follow instructions from the employer on health and safety matters and attend relevant health and safetytraining.report hazards and defects observed in the workplace; andreport any accident, injury or near miss in the workplaceproactively keep up to date with market and consumer trends in their specialism and feeds this into department strategy.use data and insights to challenges the status quo to keep us ahead of the competition.use data to inform and generate new ideas and make decisions to improve on futureplans. Person Specification: 5+ years of experience in a business analysis role with full end to end experience of the developmentlifecycle.Experience within retail either in a technology or a business roleTech-savvy, understanding of data structures such as JSON, XMLExperience in working within the retailenvironment.Ability to work on their owninitiative.Ability to be adaptable and flexible while responding to deadlines and workflowfluctuations.Attention to detail, strong work ethic, and confidence to cont
Service Transition Manager (ITIL / Service Transition) Position Description At CGI, we deliver critical transport and infrastructure services that underpin the UK's transport networks, ensuring new solutions are introduced seamlessly into live environments. As a Service Transition Manager, you will play a key role in enabling operational readiness across complex programmes, ensuring services are robust, supportable, and aligned to business outcomes. Working at the heart of delivery and operations, you will help shape how services evolve while driving consistency, governance, and quality. You will be empowered to take ownership, bring forward innovative approaches, and grow within a collaborative environment that values expertise, accountability, and continuous development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with some monthly travel to client sites in Birmingham and Leeds. Your future duties and responsibilities In this role, you will lead and coordinate service transition activities across multiple projects, ensuring solutions are fully documented, operationally ready, and successfully introduced into live service. You will work closely with project teams, service operations, and suppliers to maintain governance, minimise disruption, and ensure long-term service stability. You will take ownership of transition planning, demand management, and resource forecasting, helping to ensure services are introduced efficiently and effectively while contributing to a collaborative and high-performing delivery environment. • Lead & Coordinate service transition across multiple projects • Ensure & Embed operational readiness, documentation, and knowledge articles • Govern & Manage transition into live environments with minimal disruption • Collaborate & Align stakeholders across delivery, operations, and suppliers • Assess & Triage service demand against operational capacity • Plan & Forecast resource demand and manage dependencies • Report & Provide insight on transition performance and governance • Support & Assure financial governance and resource planning Required qualifications to be successful in this role You will bring proven experience in service transition or service introduction within complex environments, with strong knowledge of ITIL and service management frameworks. You will be confident managing multiple stakeholders, suppliers, and priorities, with the ability to drive structured governance, operational readiness, and effective service outcomes. • You should have strong experience in Service Transition / Service Introduction • Strong understanding of ITIL and service management frameworks • Experience working in large enterprise or government environments • Proven stakeholder management across delivery and operations teams • Experience working with multiple suppliers and partners • Ability to manage multiple concurrent projects and dependencies • Strong reporting, governance, and operational planning capability Desirable Experience • Experience working with public sector (critical) infrastructure organisations • Exposure to Operational Technology (OT) environments • Experience in service demand management and resource forecasting Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 14, 2026
Full time
Service Transition Manager (ITIL / Service Transition) Position Description At CGI, we deliver critical transport and infrastructure services that underpin the UK's transport networks, ensuring new solutions are introduced seamlessly into live environments. As a Service Transition Manager, you will play a key role in enabling operational readiness across complex programmes, ensuring services are robust, supportable, and aligned to business outcomes. Working at the heart of delivery and operations, you will help shape how services evolve while driving consistency, governance, and quality. You will be empowered to take ownership, bring forward innovative approaches, and grow within a collaborative environment that values expertise, accountability, and continuous development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with some monthly travel to client sites in Birmingham and Leeds. Your future duties and responsibilities In this role, you will lead and coordinate service transition activities across multiple projects, ensuring solutions are fully documented, operationally ready, and successfully introduced into live service. You will work closely with project teams, service operations, and suppliers to maintain governance, minimise disruption, and ensure long-term service stability. You will take ownership of transition planning, demand management, and resource forecasting, helping to ensure services are introduced efficiently and effectively while contributing to a collaborative and high-performing delivery environment. • Lead & Coordinate service transition across multiple projects • Ensure & Embed operational readiness, documentation, and knowledge articles • Govern & Manage transition into live environments with minimal disruption • Collaborate & Align stakeholders across delivery, operations, and suppliers • Assess & Triage service demand against operational capacity • Plan & Forecast resource demand and manage dependencies • Report & Provide insight on transition performance and governance • Support & Assure financial governance and resource planning Required qualifications to be successful in this role You will bring proven experience in service transition or service introduction within complex environments, with strong knowledge of ITIL and service management frameworks. You will be confident managing multiple stakeholders, suppliers, and priorities, with the ability to drive structured governance, operational readiness, and effective service outcomes. • You should have strong experience in Service Transition / Service Introduction • Strong understanding of ITIL and service management frameworks • Experience working in large enterprise or government environments • Proven stakeholder management across delivery and operations teams • Experience working with multiple suppliers and partners • Ability to manage multiple concurrent projects and dependencies • Strong reporting, governance, and operational planning capability Desirable Experience • Experience working with public sector (critical) infrastructure organisations • Exposure to Operational Technology (OT) environments • Experience in service demand management and resource forecasting Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Company Overview Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary In this role, you will be working with internal and external stakeholders to architect, design and implement DevSecOps, FinOps and Engineering Excellence solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery. About The Role Engage with our customer's technical teams to analyze and understand current DevSecOps/CI/CD/Policy & Template Governance tools and processes Architect and implement an optimized Harness setup for integration, scale, and repeatability Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their CI/CD process, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base Consult on DevSecOps/CI/CD best practices, processes, solutions, etc. Interact with customers on a professional, meaningful and technically deep level Work closely with Pre-sales and Post-sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution. About You BA/BS degree in CS or Computer Engineering-related field with 3+ years of relevant experience 3+ Experience with DevOps and including some multiple of the following solutions preferred: Kubernetes, Jenkins, GitHub, Gitlab, Bamboo, TeamCity, TravisCI, Bitbucket, Jira, ServiceNow, Helm, Kustomize, PCF, OpenShift, AWS, GCP, Azure, Terraform, CloudFormation, Linux, Python, Bash, Powershell, AppDynamics, New Relic, Dynatrace, Instana, Prometheus, ELK, Splunk, Sumo Logic, etc. Experience delivering custom solutions to customers of all sizes, whether internal or external (external customer-facing experience a plus). You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail-oriented and analytical, with excellent written and verbal communication skills. Results-driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes Willingness to travel up to 25% Work Location Hybrid from our London office. Travel required up to 25%. Harness In The News Accelerating Our Mission to Bring AI to Everything After Code Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation How Harness runs 16 "startups within a startup" at scale Jyoti Bansal Harness Research Shows AI Visibility Crisis Fueling Security Nightmare Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency.
Apr 14, 2026
Full time
Company Overview Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary In this role, you will be working with internal and external stakeholders to architect, design and implement DevSecOps, FinOps and Engineering Excellence solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery. About The Role Engage with our customer's technical teams to analyze and understand current DevSecOps/CI/CD/Policy & Template Governance tools and processes Architect and implement an optimized Harness setup for integration, scale, and repeatability Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their CI/CD process, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base Consult on DevSecOps/CI/CD best practices, processes, solutions, etc. Interact with customers on a professional, meaningful and technically deep level Work closely with Pre-sales and Post-sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution. About You BA/BS degree in CS or Computer Engineering-related field with 3+ years of relevant experience 3+ Experience with DevOps and including some multiple of the following solutions preferred: Kubernetes, Jenkins, GitHub, Gitlab, Bamboo, TeamCity, TravisCI, Bitbucket, Jira, ServiceNow, Helm, Kustomize, PCF, OpenShift, AWS, GCP, Azure, Terraform, CloudFormation, Linux, Python, Bash, Powershell, AppDynamics, New Relic, Dynatrace, Instana, Prometheus, ELK, Splunk, Sumo Logic, etc. Experience delivering custom solutions to customers of all sizes, whether internal or external (external customer-facing experience a plus). You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail-oriented and analytical, with excellent written and verbal communication skills. Results-driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes Willingness to travel up to 25% Work Location Hybrid from our London office. Travel required up to 25%. Harness In The News Accelerating Our Mission to Bring AI to Everything After Code Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation How Harness runs 16 "startups within a startup" at scale Jyoti Bansal Harness Research Shows AI Visibility Crisis Fueling Security Nightmare Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency.
Contracts and Commercial Manager Position Description At CGI, we are shaping the digital future of the UK's public sector, delivering high-impact transformation programmes that improve services for millions of citizens. As a Contracts and Commercial Manager, you will play a pivotal role in safeguarding value, enabling growth, and ensuring our multi-million-pound contracts deliver measurable outcomes. Working as a trusted partner to senior leaders and clients, you will help us navigate complexity, manage risk, and unlock opportunity-driving commercial excellence while contributing to a collaborative culture where your expertise, judgement, and initiative truly make a difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will take ownership of the full commercial lifecycle across several high-profile, multi-million-pound public sector contracts. You will act as a trusted adviser to business and sector leads, shaping bids and proposals, managing commercial risk, and driving value for both CGI and our clients. By building strong, credible relationships and confidently challenging risk where necessary, you will help ensure sustainable, compliant and profitable delivery. You will proactively resolve issues, guide client-facing teams on commercial awareness, and continuously improve processes and practices across the wider commercial community. With the backing of a collaborative network of experts, you will be empowered to make balanced, commercially sound decisions that protect and grow our business. Key responsibilities: Lead & Own commercial management of multiple complex contracts Shape & Advise on bids, proposals and commercial strategy Mitigate & Manage commercial risk across the contract lifecycle Resolve & Negotiate escalated issues and disputes Challenge & Influence senior stakeholders on risk and opportunity Improve & Share best practice across commercial processes Enable & Educate client-facing teams on commercial awareness Required qualifications to be successful in this role You will bring several years experience in a comparable commercial or contracts management role, with a proven track record of managing complex agreements in a regulated or public sector environment. You should combine strong commercial judgement with resilience, negotiation expertise, and the confidence to challenge constructively while maintaining trusted relationships. Essential qualifications and experience: You should several years' experience managing a range of complex contracts Degree-level education, ideally in Legal, Business, Finance or a related discipline Professional membership (e.g. WCC) is desirable Strong negotiation and dispute resolution skills Proven ability to manage commercial risk and competing priorities Confidence to influence and challenge senior stakeholders diplomatically Eligibility to obtain SC-level Security Clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 14, 2026
Full time
Contracts and Commercial Manager Position Description At CGI, we are shaping the digital future of the UK's public sector, delivering high-impact transformation programmes that improve services for millions of citizens. As a Contracts and Commercial Manager, you will play a pivotal role in safeguarding value, enabling growth, and ensuring our multi-million-pound contracts deliver measurable outcomes. Working as a trusted partner to senior leaders and clients, you will help us navigate complexity, manage risk, and unlock opportunity-driving commercial excellence while contributing to a collaborative culture where your expertise, judgement, and initiative truly make a difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will take ownership of the full commercial lifecycle across several high-profile, multi-million-pound public sector contracts. You will act as a trusted adviser to business and sector leads, shaping bids and proposals, managing commercial risk, and driving value for both CGI and our clients. By building strong, credible relationships and confidently challenging risk where necessary, you will help ensure sustainable, compliant and profitable delivery. You will proactively resolve issues, guide client-facing teams on commercial awareness, and continuously improve processes and practices across the wider commercial community. With the backing of a collaborative network of experts, you will be empowered to make balanced, commercially sound decisions that protect and grow our business. Key responsibilities: Lead & Own commercial management of multiple complex contracts Shape & Advise on bids, proposals and commercial strategy Mitigate & Manage commercial risk across the contract lifecycle Resolve & Negotiate escalated issues and disputes Challenge & Influence senior stakeholders on risk and opportunity Improve & Share best practice across commercial processes Enable & Educate client-facing teams on commercial awareness Required qualifications to be successful in this role You will bring several years experience in a comparable commercial or contracts management role, with a proven track record of managing complex agreements in a regulated or public sector environment. You should combine strong commercial judgement with resilience, negotiation expertise, and the confidence to challenge constructively while maintaining trusted relationships. Essential qualifications and experience: You should several years' experience managing a range of complex contracts Degree-level education, ideally in Legal, Business, Finance or a related discipline Professional membership (e.g. WCC) is desirable Strong negotiation and dispute resolution skills Proven ability to manage commercial risk and competing priorities Confidence to influence and challenge senior stakeholders diplomatically Eligibility to obtain SC-level Security Clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Human Centered Design - Service Designer Position Description At CGI, we're reimagining how digital public services are designed and delivered - putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you'll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you'll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership - empowering you to shape the future of digital service design. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week. Your future duties and responsibilities In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you'll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You'll play a leading part in shaping service design practices within CGI - modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes. You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes. Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives. Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points. Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling. Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects. Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback. Required qualifications to be successful in this role To succeed in this role, you should bring strong service design experience in complex digital environments, ideally with public sector or GDS projects. You'll combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills. Proven experience designing end-to-end digital or omni-channel services. Strong knowledge of GDS principles and experience delivering to GDS standards. Expertise in service blueprints, user journeys, and ecosystem mapping. Confident in research-informed design and collaborative, agile delivery. Excellent stakeholder facilitation and visual communication skills. Experience mentoring or supporting design capability within teams. Proficiency with Miro/Mural, Figma, and Office 365. Desirable: Background in public sector, NHS, or other regulated environments. Understanding of data-driven experimentation and behavioural analytics. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 14, 2026
Full time
Human Centered Design - Service Designer Position Description At CGI, we're reimagining how digital public services are designed and delivered - putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you'll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you'll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership - empowering you to shape the future of digital service design. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week. Your future duties and responsibilities In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you'll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You'll play a leading part in shaping service design practices within CGI - modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes. You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes. Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives. Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points. Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling. Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects. Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback. Required qualifications to be successful in this role To succeed in this role, you should bring strong service design experience in complex digital environments, ideally with public sector or GDS projects. You'll combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills. Proven experience designing end-to-end digital or omni-channel services. Strong knowledge of GDS principles and experience delivering to GDS standards. Expertise in service blueprints, user journeys, and ecosystem mapping. Confident in research-informed design and collaborative, agile delivery. Excellent stakeholder facilitation and visual communication skills. Experience mentoring or supporting design capability within teams. Proficiency with Miro/Mural, Figma, and Office 365. Desirable: Background in public sector, NHS, or other regulated environments. Understanding of data-driven experimentation and behavioural analytics. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Zero hours Registration Assistant - Nuneaton and Rugby Warwickshire Registration Service provides a statutory service for the registration of births, deaths and stillbirths. We complete registrations of these life events taking place in Warwickshire. We are responsible for the notices of marriage and civil partnership (civil preliminaries) for all Warwickshire residents not just for those marrying or forming a civil partnership in Warwickshire. The service also maintains historical records of these life events providing copy certificates when requested. We are also required to complete the registration of religious marriages that have taken place across the county. We conduct around 2,800 civil ceremonies a year, in both our own venues and 80+ licensed venues approved by the Registration Service. The Role We are looking for a Registration Assistant to join our team on a zero-hour basis to provide cover at our offices in Nuneaton and Rugby. Cover will be arranged in advance for planned holidays but may also be requested at short notice for sickness, therefore candidates with availability Monday to Friday will be suited to the role.We are unable to guarantee or predict any hours. The post will be on a zero-hour contract (there are no guaranteed hours) and you will be paid a month in arrears for hours worked. The hourly rate will be enhanced by a percentage in lieu of holiday. As a Registration Assistant you will advise customers in accordance with current statute, regulation, and instruction, collect and process payments, produce copy certificates and make bookings for ceremonies, legal notice, birth and death registration appointments. Knowledge, Skills and Experience To be successful in this role you will need good administrative and customer service experience as well as a good standard of education. It's important you have good communication skills both verbal and written with clear and neat handwriting and can work accurately with excellent attention to detail. You will be used to working within a team as well as on your own initiative; be resilient, flexible, and able to work with people and confidential information with tact and diplomacy. In addition, it's important you have good planning and organising skills, and can manage your time effectively and work under pressure. Good IT skills and willingness to attend relevant training courses are also required. For further information please see the Job Description and Person Specification below; Registration Assistant Working for Warwickshire - This is the difference you make Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!? At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund ' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application. For further information about the role please contact Registration Service Managers: Charlotte Matty and Diane Lampard email Closing date: 17 th June 2025 Interview date:27 th June 2025 Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See? more
Apr 14, 2026
Full time
Zero hours Registration Assistant - Nuneaton and Rugby Warwickshire Registration Service provides a statutory service for the registration of births, deaths and stillbirths. We complete registrations of these life events taking place in Warwickshire. We are responsible for the notices of marriage and civil partnership (civil preliminaries) for all Warwickshire residents not just for those marrying or forming a civil partnership in Warwickshire. The service also maintains historical records of these life events providing copy certificates when requested. We are also required to complete the registration of religious marriages that have taken place across the county. We conduct around 2,800 civil ceremonies a year, in both our own venues and 80+ licensed venues approved by the Registration Service. The Role We are looking for a Registration Assistant to join our team on a zero-hour basis to provide cover at our offices in Nuneaton and Rugby. Cover will be arranged in advance for planned holidays but may also be requested at short notice for sickness, therefore candidates with availability Monday to Friday will be suited to the role.We are unable to guarantee or predict any hours. The post will be on a zero-hour contract (there are no guaranteed hours) and you will be paid a month in arrears for hours worked. The hourly rate will be enhanced by a percentage in lieu of holiday. As a Registration Assistant you will advise customers in accordance with current statute, regulation, and instruction, collect and process payments, produce copy certificates and make bookings for ceremonies, legal notice, birth and death registration appointments. Knowledge, Skills and Experience To be successful in this role you will need good administrative and customer service experience as well as a good standard of education. It's important you have good communication skills both verbal and written with clear and neat handwriting and can work accurately with excellent attention to detail. You will be used to working within a team as well as on your own initiative; be resilient, flexible, and able to work with people and confidential information with tact and diplomacy. In addition, it's important you have good planning and organising skills, and can manage your time effectively and work under pressure. Good IT skills and willingness to attend relevant training courses are also required. For further information please see the Job Description and Person Specification below; Registration Assistant Working for Warwickshire - This is the difference you make Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!? At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund ' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application. For further information about the role please contact Registration Service Managers: Charlotte Matty and Diane Lampard email Closing date: 17 th June 2025 Interview date:27 th June 2025 Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See? more
Senior Service Designer Position Description At CGI, we design and deliver services that make a meaningful difference to society. As a Senior Service Designer, you will shape end-to-end services that improve how people interact with critical public sector systems, ensuring they are accessible, effective, and built around real user needs. You will play a key role in influencing service direction, helping teams define the right problems to solve, and delivering outcomes that create lasting value. Working in a collaborative environment, you'll have the opportunity to take ownership of complex challenges, apply creative thinking, and contribute to impactful solutions that support the transformation of public services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead service design across complex government programmes, shaping services end-to-end across digital and non-digital touchpoints. You will use research, data, and evidence to define problems, influence service direction, and ensure solutions meet user needs while aligning with policy, operational, and technical constraints. Working within multidisciplinary teams, you will collaborate closely with designers, researchers, product managers, and stakeholders to deliver cohesive, user-centred services. You will take ownership of service design outputs, from journey maps to service blueprints, and use visual storytelling to communicate ideas clearly. You will guide teams through iterative design processes, facilitate co-creation, and drive continuous improvement by embedding feedback and insight into service evolution. • Lead & shape end-to-end service design across complex ecosystems • Design & deliver service blueprints, journey maps, and future-state models • Collaborate & co-create with multidisciplinary teams and stakeholders • Use research & insight to define problems and inform design decisions • Facilitate & communicate service concepts through storytelling and visualisation • Ensure & align services with GOV.UK standards and accessibility requirements • Influence & advocate for user-centred design across teams • Improve & iterate services using data, feedback, and continuous learning Required qualifications to be successful in this role To succeed, you will bring strong experience in service design within complex, user-centred environments, ideally within government or regulated sectors. You will be confident working across the full service lifecycle, using research and collaboration to drive meaningful outcomes, and communicating effectively with a wide range of stakeholders. • You should have proven experience designing end-to-end services • Strong knowledge of GOV.UK design system, service manual, and service standards • Experience creating service models, blueprints, and future-state designs • Ability to use research and evidence to inform decisions • Strong communication and stakeholder engagement skills • Proven ability to work in multidisciplinary Agile teams • Experience influencing stakeholders and advocating for user needs • Understanding of accessibility standards (WCAG 2.2 AA) • Ability to work within constraints and challenge appropriately • Experience using data and feedback to drive continuous improvement • Must hold or be eligible for SC clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 14, 2026
Full time
Senior Service Designer Position Description At CGI, we design and deliver services that make a meaningful difference to society. As a Senior Service Designer, you will shape end-to-end services that improve how people interact with critical public sector systems, ensuring they are accessible, effective, and built around real user needs. You will play a key role in influencing service direction, helping teams define the right problems to solve, and delivering outcomes that create lasting value. Working in a collaborative environment, you'll have the opportunity to take ownership of complex challenges, apply creative thinking, and contribute to impactful solutions that support the transformation of public services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead service design across complex government programmes, shaping services end-to-end across digital and non-digital touchpoints. You will use research, data, and evidence to define problems, influence service direction, and ensure solutions meet user needs while aligning with policy, operational, and technical constraints. Working within multidisciplinary teams, you will collaborate closely with designers, researchers, product managers, and stakeholders to deliver cohesive, user-centred services. You will take ownership of service design outputs, from journey maps to service blueprints, and use visual storytelling to communicate ideas clearly. You will guide teams through iterative design processes, facilitate co-creation, and drive continuous improvement by embedding feedback and insight into service evolution. • Lead & shape end-to-end service design across complex ecosystems • Design & deliver service blueprints, journey maps, and future-state models • Collaborate & co-create with multidisciplinary teams and stakeholders • Use research & insight to define problems and inform design decisions • Facilitate & communicate service concepts through storytelling and visualisation • Ensure & align services with GOV.UK standards and accessibility requirements • Influence & advocate for user-centred design across teams • Improve & iterate services using data, feedback, and continuous learning Required qualifications to be successful in this role To succeed, you will bring strong experience in service design within complex, user-centred environments, ideally within government or regulated sectors. You will be confident working across the full service lifecycle, using research and collaboration to drive meaningful outcomes, and communicating effectively with a wide range of stakeholders. • You should have proven experience designing end-to-end services • Strong knowledge of GOV.UK design system, service manual, and service standards • Experience creating service models, blueprints, and future-state designs • Ability to use research and evidence to inform decisions • Strong communication and stakeholder engagement skills • Proven ability to work in multidisciplinary Agile teams • Experience influencing stakeholders and advocating for user needs • Understanding of accessibility standards (WCAG 2.2 AA) • Ability to work within constraints and challenge appropriately • Experience using data and feedback to drive continuous improvement • Must hold or be eligible for SC clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
DLM Engineer Position Description At CGI, we deliver secure, high-performing digital workplaces that enable organisations to operate with agility and confidence. As a Device Lifecycle Management (DLM) Engineer you will play a pivotal role in shaping and advancing modern endpoint management services, driving measurable improvements in reliability, security, and user experience. Working at the forefront of device management innovation, you will help design and implement scalable solutions that empower end users and support business transformation. Within a collaborative and supportive environment, you will have the opportunity to take ownership of critical services, contribute creative solutions, and make a lasting impact across enterprise technology landscapes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will take ownership of delivering and evolving endpoint management services across the organisation, ensuring devices are secure, efficient, and aligned to modern workplace standards. You will work closely with architecture and platform teams to implement scalable solutions using Microsoft Endpoint Manager technologies, contributing to both operational excellence and long-term transformation. You will play a key role in enhancing user experience and service reliability, acting as a senior escalation point while continuously identifying opportunities to automate, optimise, and improve endpoint services within a collaborative and forward-thinking environment. Lead & Innovate endpoint management solutions using SCCM and Microsoft Intune Develop & Deliver device provisioning processes including Autopilot and OSD task sequences Optimise & Automate Windows lifecycle management, patching, and feature updates Engineer & Maintain application packaging and deployment (MSI, Win32) Configure & Secure compliance policies, profiles, and endpoint protection settings Support & Enhance co-management and modern device management adoption Troubleshoot & Resolve complex endpoint issues as a 3rd line escalation point Monitor & Improve endpoint performance and user experience Collaborate & Support service desk and cross-functional technology teams Document & Share technical knowledge, processes, and best practices Required qualifications to be successful in this role To succeed in this role, you will bring strong hands-on experience in endpoint management within enterprise environments, with a proactive mindset and a passion for improving user experience and operational efficiency. You should be confident working across modern management technologies, with the ability to troubleshoot complex issues and contribute to continuous service improvement. Strong experience with SCCM for endpoint management and software deployment Proven expertise in Microsoft Intune and modern device management Experience supporting Autopilot and co-management environments Solid knowledge of Windows 10/11 administration and lifecycle management Experience managing drivers and firmware across OEM devices (Dell, HP, Lenovo) Application packaging expertise (MSI, Win32) Proficiency in PowerShell scripting for automation and administration Understanding of endpoint security, Defender, and compliance policies Working knowledge of Group Policy, Azure AD / Entra ID and device identity Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 14, 2026
Full time
DLM Engineer Position Description At CGI, we deliver secure, high-performing digital workplaces that enable organisations to operate with agility and confidence. As a Device Lifecycle Management (DLM) Engineer you will play a pivotal role in shaping and advancing modern endpoint management services, driving measurable improvements in reliability, security, and user experience. Working at the forefront of device management innovation, you will help design and implement scalable solutions that empower end users and support business transformation. Within a collaborative and supportive environment, you will have the opportunity to take ownership of critical services, contribute creative solutions, and make a lasting impact across enterprise technology landscapes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will take ownership of delivering and evolving endpoint management services across the organisation, ensuring devices are secure, efficient, and aligned to modern workplace standards. You will work closely with architecture and platform teams to implement scalable solutions using Microsoft Endpoint Manager technologies, contributing to both operational excellence and long-term transformation. You will play a key role in enhancing user experience and service reliability, acting as a senior escalation point while continuously identifying opportunities to automate, optimise, and improve endpoint services within a collaborative and forward-thinking environment. Lead & Innovate endpoint management solutions using SCCM and Microsoft Intune Develop & Deliver device provisioning processes including Autopilot and OSD task sequences Optimise & Automate Windows lifecycle management, patching, and feature updates Engineer & Maintain application packaging and deployment (MSI, Win32) Configure & Secure compliance policies, profiles, and endpoint protection settings Support & Enhance co-management and modern device management adoption Troubleshoot & Resolve complex endpoint issues as a 3rd line escalation point Monitor & Improve endpoint performance and user experience Collaborate & Support service desk and cross-functional technology teams Document & Share technical knowledge, processes, and best practices Required qualifications to be successful in this role To succeed in this role, you will bring strong hands-on experience in endpoint management within enterprise environments, with a proactive mindset and a passion for improving user experience and operational efficiency. You should be confident working across modern management technologies, with the ability to troubleshoot complex issues and contribute to continuous service improvement. Strong experience with SCCM for endpoint management and software deployment Proven expertise in Microsoft Intune and modern device management Experience supporting Autopilot and co-management environments Solid knowledge of Windows 10/11 administration and lifecycle management Experience managing drivers and firmware across OEM devices (Dell, HP, Lenovo) Application packaging expertise (MSI, Win32) Proficiency in PowerShell scripting for automation and administration Understanding of endpoint security, Defender, and compliance policies Working knowledge of Group Policy, Azure AD / Entra ID and device identity Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. Focus on delivering great availability and cost controls through excellent processes. Create a culture of "sell a £, save a £" to maximise store sales and profit. Deliver on all agreed KPIs. Support the Store Manager with Talking Shop and work well with the Talking Shop representative. Drive team engagement by communicating effectively and showing appreciation and respect for every team member. Foster an inclusive culture where everyone can be their best at work. Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. Manage the team effectively using performance processes and continuous conversations. Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action. Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. Ensure all cash handling and security policies and processes are fully implemented in the store. Deliver the best digital service by implementing all "One Best Way" processes in the store through the team. Ensure legal compliance across all areas to minimise any risk to the business. Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. Leadership: Lead by example to get the best from the team and provide the best service to customers. Be approachable and respectful to customers and colleagues. Work together with enthusiasm and take action to reduce waste. Show consideration for the business and its people. Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence. Communicate effectively, having regular conversations and listening to understand. Plan in advance, prioritising key tasks and activities. Set the pace of the team by being hands on to deliver a great store. Solve problems by making the right decisions for the store. Coach the team by asking the right questions to drive performance and help them be their best. Delegate tasks at the right time to the right colleagues. Motivate the team to deliver consistent operational standards. Required skills & experience: Proven experience in a retail management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and manage priorities. Customer focused with a passion for delivering outstanding service. Strong problem solving and decision making abilities. Flexibility to work across different stores. What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 33 days holiday (including Bank Holidays). Christmas vouchers - increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment. Apply now to join the team and start your Iceland story!
Apr 14, 2026
Full time
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. Focus on delivering great availability and cost controls through excellent processes. Create a culture of "sell a £, save a £" to maximise store sales and profit. Deliver on all agreed KPIs. Support the Store Manager with Talking Shop and work well with the Talking Shop representative. Drive team engagement by communicating effectively and showing appreciation and respect for every team member. Foster an inclusive culture where everyone can be their best at work. Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. Manage the team effectively using performance processes and continuous conversations. Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action. Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. Ensure all cash handling and security policies and processes are fully implemented in the store. Deliver the best digital service by implementing all "One Best Way" processes in the store through the team. Ensure legal compliance across all areas to minimise any risk to the business. Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. Leadership: Lead by example to get the best from the team and provide the best service to customers. Be approachable and respectful to customers and colleagues. Work together with enthusiasm and take action to reduce waste. Show consideration for the business and its people. Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence. Communicate effectively, having regular conversations and listening to understand. Plan in advance, prioritising key tasks and activities. Set the pace of the team by being hands on to deliver a great store. Solve problems by making the right decisions for the store. Coach the team by asking the right questions to drive performance and help them be their best. Delegate tasks at the right time to the right colleagues. Motivate the team to deliver consistent operational standards. Required skills & experience: Proven experience in a retail management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and manage priorities. Customer focused with a passion for delivering outstanding service. Strong problem solving and decision making abilities. Flexibility to work across different stores. What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 33 days holiday (including Bank Holidays). Christmas vouchers - increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment. Apply now to join the team and start your Iceland story!
Service Delivery / Transition Manager (DV Security Clearance) Position Description CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. Due to the secure nature of the programme, you will need to hold the highest level of UK Security Clearance or be eligible to go through this clearance. This role will be based out of a client site near Basingstoke. Your future duties and responsibilities This role sits at the heart of delivering complex service and delivery solutions that enable mission-critical outcomes. You will take ownership of transition and delivery activities, lead expert workstreams, and collaborate across teams and partners to drive measurable success. As part of the leadership team, you will influence strategic decisions, strengthen client outcomes, and help shape secure, resilient digital services. You will lead the transition, delivery, and service management of a complex Defence project within a large-scale application integration programme. This includes overseeing multiple SME-led workstreams, ensuring alignment with contractual, commercial, and operational objectives, and driving robust transition into service. You will work closely with clients and suppliers, taking ownership of service outcomes, driving continuous improvement, and managing 24/7 SME on-call support alongside disaster recovery activities. You will be supported by a collaborative environment that encourages accountability, innovation, and leadership growth. Key Responsibilities • Lead and coordinate delivery management • Own and govern service transition and delivery • Manage multiple SME-led workstreams • Support recruitment and development of team members • Foster professional growth and career progression • Build strong client and supplier relationships • Provide oversight of contract, commercial, and service performance • Ensure effective delivery across hybrid programme models Required qualifications to be successful in this role • Extensive experience within Defence and enterprise-scale programmes • Proven Service Delivery leadership on large programmes • Experience of contract and commercial management • Strong client and supplier relationship management • Experience working within secure environments • Experience of hybrid delivery approaches, including SAFe Agile Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 14, 2026
Full time
Service Delivery / Transition Manager (DV Security Clearance) Position Description CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. Due to the secure nature of the programme, you will need to hold the highest level of UK Security Clearance or be eligible to go through this clearance. This role will be based out of a client site near Basingstoke. Your future duties and responsibilities This role sits at the heart of delivering complex service and delivery solutions that enable mission-critical outcomes. You will take ownership of transition and delivery activities, lead expert workstreams, and collaborate across teams and partners to drive measurable success. As part of the leadership team, you will influence strategic decisions, strengthen client outcomes, and help shape secure, resilient digital services. You will lead the transition, delivery, and service management of a complex Defence project within a large-scale application integration programme. This includes overseeing multiple SME-led workstreams, ensuring alignment with contractual, commercial, and operational objectives, and driving robust transition into service. You will work closely with clients and suppliers, taking ownership of service outcomes, driving continuous improvement, and managing 24/7 SME on-call support alongside disaster recovery activities. You will be supported by a collaborative environment that encourages accountability, innovation, and leadership growth. Key Responsibilities • Lead and coordinate delivery management • Own and govern service transition and delivery • Manage multiple SME-led workstreams • Support recruitment and development of team members • Foster professional growth and career progression • Build strong client and supplier relationships • Provide oversight of contract, commercial, and service performance • Ensure effective delivery across hybrid programme models Required qualifications to be successful in this role • Extensive experience within Defence and enterprise-scale programmes • Proven Service Delivery leadership on large programmes • Experience of contract and commercial management • Strong client and supplier relationship management • Experience working within secure environments • Experience of hybrid delivery approaches, including SAFe Agile Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
