Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site. Job Overview: Role: IT Support Analyst - L2 On-site Location: Ipswich Contract: ASAP - 15th Feb'27 Pay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 9:00 AM - 5:30 PM Job purpose: The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level Provide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues. Act as the primary escalation point for incidents unresolved by L1 analysts. Diagnose and resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time fix and customer satisfaction. Train and provide technical guidance to L1 support resources. Serve as the single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting experience across Windows, macOS, Microsoft 365, Teams, Intune, Outlook, VPN, networking, and endpoint technologies. Experience supporting Teams Meeting Rooms and collaboration technologies. Experience using ServiceNow or equivalent ITSM platform. Strong analytical and problem-solving skills. Experience managing incidents and coordinating technical escalations. Excellent stakeholder management and customer service skills. Ability to work independently and manage multiple priorities. Also, just to advise that there may be a requirement for split-shift working hours. This is currently under review and may be introduced either before or after the appointment. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 17, 2026
Contractor
Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site. Job Overview: Role: IT Support Analyst - L2 On-site Location: Ipswich Contract: ASAP - 15th Feb'27 Pay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 9:00 AM - 5:30 PM Job purpose: The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level Provide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues. Act as the primary escalation point for incidents unresolved by L1 analysts. Diagnose and resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time fix and customer satisfaction. Train and provide technical guidance to L1 support resources. Serve as the single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting experience across Windows, macOS, Microsoft 365, Teams, Intune, Outlook, VPN, networking, and endpoint technologies. Experience supporting Teams Meeting Rooms and collaboration technologies. Experience using ServiceNow or equivalent ITSM platform. Strong analytical and problem-solving skills. Experience managing incidents and coordinating technical escalations. Excellent stakeholder management and customer service skills. Ability to work independently and manage multiple priorities. Also, just to advise that there may be a requirement for split-shift working hours. This is currently under review and may be introduced either before or after the appointment. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as a Data Product Manager within Chief Data Analytics Office, where you will play a leading role in shaping and driving the delivery of logical data models that underpin critical data flows across Corporate Banking. This role has a strong delivery focus and requires confidence operating in a complex, fast changing, and highly governed environment. To be successful as a Data Product Manager, you should have: Advanced proficiency in designing logical data models, ensuring they are clear, reusable, and aligned to enterprise standards. Proven experience translating business models, process flows, and source system inputs into enterprise ready data models. Ample people and collaboration skills, with confidence working closely with data architects and data engineers to design and drive outcomes which can be communicated in Business language and value. Experience reviewing and sense checking data models produced by delivery teams, identifying gaps, inconsistencies, and wider design implications. Excellent attention to detail, with the ability to assess models holistically and understand downstream impacts across governance and delivery. Some other highly valued skills and experience include: Strong Corporate Banking domain knowledge, particularly understanding critical data flows. Experience using ER Studio or similar data modelling tools. Proven experience working in a regulatory environment. Ability to escalate issues, articulate design risks, and challenge constructively where standards or requirements are not being met. You may be assessed on key critical skills such as logical data modelling, governance consistency, stakeholder communication, delivery leadership, and understanding of enterprise data implications. This role is based in Glasgow. Purpose of the role To design, implement, and maintain conceptual, Logical and Physical data models that meet business data/process and technology requirements, by using designs and data strategies across a wide selection of platforms. Accountabilities Analysis and documentation of business requirements to translate them into data models aligned with organisational goals. Development and maintenance of data dictionaries and glossaries to define data elements and their usage. Analysis and monitoring of data usage patterns to identify opportunities for data optimisation and improvement, in partnership with the Data Base Administrator. Strategic architecture definition and product selection. Production of logical designs in relevant subject area (technical, data, operational), showing for example: processes, objects, data flows, inputs, stored data and outputs. Identifying common components. Implementation of architectures and Identification, ownership and resolution of design related issues. Definition and documentation of data architectures standards, principles and strategies. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 16, 2026
Full time
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as a Data Product Manager within Chief Data Analytics Office, where you will play a leading role in shaping and driving the delivery of logical data models that underpin critical data flows across Corporate Banking. This role has a strong delivery focus and requires confidence operating in a complex, fast changing, and highly governed environment. To be successful as a Data Product Manager, you should have: Advanced proficiency in designing logical data models, ensuring they are clear, reusable, and aligned to enterprise standards. Proven experience translating business models, process flows, and source system inputs into enterprise ready data models. Ample people and collaboration skills, with confidence working closely with data architects and data engineers to design and drive outcomes which can be communicated in Business language and value. Experience reviewing and sense checking data models produced by delivery teams, identifying gaps, inconsistencies, and wider design implications. Excellent attention to detail, with the ability to assess models holistically and understand downstream impacts across governance and delivery. Some other highly valued skills and experience include: Strong Corporate Banking domain knowledge, particularly understanding critical data flows. Experience using ER Studio or similar data modelling tools. Proven experience working in a regulatory environment. Ability to escalate issues, articulate design risks, and challenge constructively where standards or requirements are not being met. You may be assessed on key critical skills such as logical data modelling, governance consistency, stakeholder communication, delivery leadership, and understanding of enterprise data implications. This role is based in Glasgow. Purpose of the role To design, implement, and maintain conceptual, Logical and Physical data models that meet business data/process and technology requirements, by using designs and data strategies across a wide selection of platforms. Accountabilities Analysis and documentation of business requirements to translate them into data models aligned with organisational goals. Development and maintenance of data dictionaries and glossaries to define data elements and their usage. Analysis and monitoring of data usage patterns to identify opportunities for data optimisation and improvement, in partnership with the Data Base Administrator. Strategic architecture definition and product selection. Production of logical designs in relevant subject area (technical, data, operational), showing for example: processes, objects, data flows, inputs, stored data and outputs. Identifying common components. Implementation of architectures and Identification, ownership and resolution of design related issues. Definition and documentation of data architectures standards, principles and strategies. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Your new company A leading contractor specialising in creating into smart, high-performance storage environments, they design and build everything from shelving and racking to lockers and mezzanines. They have engineering expertise and solutions used across major industries. Your new role Assistant Site Manager required to support with the delivery and installation of a major Automated Storage Systems across projects in Milton Keynes and Northampton. This role is ideally suited to someone with a strong background in industrial and warehouse construction environments, particularly where automation, structural steelwork, conveyor systems, and warehouse infrastructure are involved.You will play a key role in coordinating multiple disciplines, including civil, mechanical, electrical, and automation teams, to ensure the successful delivery of a fully integrated automated storage solution.Key Responsibilities: Oversee daily site operations associated with the installation of automated racking and warehouse automation systems, ensuring compliance with project schedules, quality standards, and health & safety requirements. Coordinate activities between civil contractors, MEP (Mechanical, Electrical and Plumbing) teams, automation specialists, equipment suppliers, and subcontractors. Manage the installation of racking structures in collaboration with specialist automation and materials handling providers, ensuring all design tolerances and performance requirements are achieved. Support the integration of conveyors, autonomous mobile robots (AMRs), control systems, and associated warehouse technologies. Ensure all works are completed in accordance with engineering drawings, technical specifications, manufacturer recommendations, and required tolerances. Liaise with the principal contractor, system integrator, and wider project stakeholders to monitor progress, coordinate handovers, and resolve interface issues. Promote and enforce site health & safety procedures, including toolbox talks, inductions, permit management, and incident reporting. Maintain accurate project records, including progress reports, inspection documentation, permits, quality records, and safety logs. Identify, troubleshoot, and coordinate the resolution of site-related issues, escalating critical risks where required. Support testing, commissioning, and handover activities in conjunction with automation engineers, equipment manufacturers, and project teams. What you'll need to succeed Proven experience in site supervision or management on industrial, logistics, manufacturing, or warehouse construction projects. Previous involvement in AS/RS, automated warehouse systems, racking installations, conveyor projects, or other materials handling solutions would be highly advantageous. Strong understanding of industrial racking systems, automation technologies, and conveyor installations. Demonstrable experience managing and coordinating multiple subcontractors and technical disciplines within a live project environment. Ability to interpret technical drawings, layouts, engineering details, and interface plans. Proficiency with construction and project management software, such as MS Project, AutoCAD, and similar platforms. SMSTS, CSCS and First Aid What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 16, 2026
Seasonal
Your new company A leading contractor specialising in creating into smart, high-performance storage environments, they design and build everything from shelving and racking to lockers and mezzanines. They have engineering expertise and solutions used across major industries. Your new role Assistant Site Manager required to support with the delivery and installation of a major Automated Storage Systems across projects in Milton Keynes and Northampton. This role is ideally suited to someone with a strong background in industrial and warehouse construction environments, particularly where automation, structural steelwork, conveyor systems, and warehouse infrastructure are involved.You will play a key role in coordinating multiple disciplines, including civil, mechanical, electrical, and automation teams, to ensure the successful delivery of a fully integrated automated storage solution.Key Responsibilities: Oversee daily site operations associated with the installation of automated racking and warehouse automation systems, ensuring compliance with project schedules, quality standards, and health & safety requirements. Coordinate activities between civil contractors, MEP (Mechanical, Electrical and Plumbing) teams, automation specialists, equipment suppliers, and subcontractors. Manage the installation of racking structures in collaboration with specialist automation and materials handling providers, ensuring all design tolerances and performance requirements are achieved. Support the integration of conveyors, autonomous mobile robots (AMRs), control systems, and associated warehouse technologies. Ensure all works are completed in accordance with engineering drawings, technical specifications, manufacturer recommendations, and required tolerances. Liaise with the principal contractor, system integrator, and wider project stakeholders to monitor progress, coordinate handovers, and resolve interface issues. Promote and enforce site health & safety procedures, including toolbox talks, inductions, permit management, and incident reporting. Maintain accurate project records, including progress reports, inspection documentation, permits, quality records, and safety logs. Identify, troubleshoot, and coordinate the resolution of site-related issues, escalating critical risks where required. Support testing, commissioning, and handover activities in conjunction with automation engineers, equipment manufacturers, and project teams. What you'll need to succeed Proven experience in site supervision or management on industrial, logistics, manufacturing, or warehouse construction projects. Previous involvement in AS/RS, automated warehouse systems, racking installations, conveyor projects, or other materials handling solutions would be highly advantageous. Strong understanding of industrial racking systems, automation technologies, and conveyor installations. Demonstrable experience managing and coordinating multiple subcontractors and technical disciplines within a live project environment. Ability to interpret technical drawings, layouts, engineering details, and interface plans. Proficiency with construction and project management software, such as MS Project, AutoCAD, and similar platforms. SMSTS, CSCS and First Aid What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support, giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering, helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Jul 15, 2026
Full time
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support, giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering, helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. EDD Manager - Cash & Precious Metals and Stones You'll join a specialist team at the frontline of Barclays' financial crime defence, leading Enhanced Due Diligence (EDD) reviews for clients operating in Cash, Precious Metals and Stones, and other high risk sectors. Your work directly shapes onboarding, retention and exit decisions for some of the bank's most sensitive relationships. This role gives you the opportunity to apply deep financial crime expertise, engage directly with senior stakeholders and clients, and influence how Barclays manages risk in sectors that demand exceptional scrutiny. If you're energised by complex investigations, high impact judgement and visible responsibility, this role offers a unique platform to make a meaningful difference. Some key responsibilities you will have include: EDD reviews for clients in Cash, Precious Metals and Stones and other high risk sectors. Assess financial crime risks using internal systems, public sources, adverse media and client provided information. Produce risk based reports with clear recommendations for onboarding, retention, exit or escalation. Engage with stakeholders across Coverage, KYC, Compliance and Governance forums. Present findings alongside Relationship Directors to senior governance committees. Support escalations and resolve issues with both 1LOD and 2LOD stakeholders. Provide sector guidance and respond to ad hoc advisory queries. Contribute to process improvements, governance enhancements and team initiatives. Monitor industry developments to ensure Barclays maintains a current and informed view of sector risks. Participate in client meetings, including site visits with Relationship Directors. To be successful as an EDD Manager, you should have experience with: Enhanced Due Diligence - conducting risk based assessments using internal data, client information and open source intelligence. Financial crime risk management - strong understanding of AML, Sanctions and ABC risks in commercial or corporate banking. Analytical and report writing skills - ability to distil complex information into clear, evidence based assessments and recommendations. Some other highly valued skills may include: AML/CTF/ABC qualifications - such as ACAMS or equivalent. UK financial crime regulatory knowledge - understanding of FCA, JMLSG and relevant guidance. Open source intelligence tools - experience with platforms like LexisNexis, screening tools and adverse media systems. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. Location: London or Birmingham, 3 days a week in office Purpose of the role To provide data-led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in a compliance with Barclays legal, regulatory and ethical responsibilities. Accountabilities Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing and systems to. Identification and investigation of potential market abuse, including but not limited to, Insider Dealing, Unlawful Disclosure, Market Manipulation or Anti-Competitive Conduct. Conduct investigation of compliance risk events or breaches. Oversight and check and challenge of corrective actions and preventative measures to avoid future occurrences. Implementation of compliance policies and procedures in line with regulatory requirements and ensuring that the bank's internal policies are aligned with international standards, including jurisdictional requirements. Collaboration with 1LOD, other relevant Compliance teams and legal, and relevant risk management functions to facilitate a comprehensive approach to compliance and risk management. Identification, investigation and oversight of potential money laundering, terrorist financing or other financial crime. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 15, 2026
Full time
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. EDD Manager - Cash & Precious Metals and Stones You'll join a specialist team at the frontline of Barclays' financial crime defence, leading Enhanced Due Diligence (EDD) reviews for clients operating in Cash, Precious Metals and Stones, and other high risk sectors. Your work directly shapes onboarding, retention and exit decisions for some of the bank's most sensitive relationships. This role gives you the opportunity to apply deep financial crime expertise, engage directly with senior stakeholders and clients, and influence how Barclays manages risk in sectors that demand exceptional scrutiny. If you're energised by complex investigations, high impact judgement and visible responsibility, this role offers a unique platform to make a meaningful difference. Some key responsibilities you will have include: EDD reviews for clients in Cash, Precious Metals and Stones and other high risk sectors. Assess financial crime risks using internal systems, public sources, adverse media and client provided information. Produce risk based reports with clear recommendations for onboarding, retention, exit or escalation. Engage with stakeholders across Coverage, KYC, Compliance and Governance forums. Present findings alongside Relationship Directors to senior governance committees. Support escalations and resolve issues with both 1LOD and 2LOD stakeholders. Provide sector guidance and respond to ad hoc advisory queries. Contribute to process improvements, governance enhancements and team initiatives. Monitor industry developments to ensure Barclays maintains a current and informed view of sector risks. Participate in client meetings, including site visits with Relationship Directors. To be successful as an EDD Manager, you should have experience with: Enhanced Due Diligence - conducting risk based assessments using internal data, client information and open source intelligence. Financial crime risk management - strong understanding of AML, Sanctions and ABC risks in commercial or corporate banking. Analytical and report writing skills - ability to distil complex information into clear, evidence based assessments and recommendations. Some other highly valued skills may include: AML/CTF/ABC qualifications - such as ACAMS or equivalent. UK financial crime regulatory knowledge - understanding of FCA, JMLSG and relevant guidance. Open source intelligence tools - experience with platforms like LexisNexis, screening tools and adverse media systems. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. Location: London or Birmingham, 3 days a week in office Purpose of the role To provide data-led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in a compliance with Barclays legal, regulatory and ethical responsibilities. Accountabilities Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing and systems to. Identification and investigation of potential market abuse, including but not limited to, Insider Dealing, Unlawful Disclosure, Market Manipulation or Anti-Competitive Conduct. Conduct investigation of compliance risk events or breaches. Oversight and check and challenge of corrective actions and preventative measures to avoid future occurrences. Implementation of compliance policies and procedures in line with regulatory requirements and ensuring that the bank's internal policies are aligned with international standards, including jurisdictional requirements. Collaboration with 1LOD, other relevant Compliance teams and legal, and relevant risk management functions to facilitate a comprehensive approach to compliance and risk management. Identification, investigation and oversight of potential money laundering, terrorist financing or other financial crime. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support , giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering , helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Jul 15, 2026
Full time
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support , giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering , helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Jul 14, 2026
Full time
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Jul 14, 2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Anti-Social Behaviour (ASB) Caseworker Location: Remote Salary : £35,000.00 per annum, plus Car Allowance of £3,715 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Home Based, covering Devon, Mendip, Sedgemoor, Taunton, West Somerset, North Somerset, Bristol, BANES and South Gloucestershire Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker - someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate. You'll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You'll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you'll be required to prepare and present legal cases in court. So, experience of this is ideal. You'll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You'll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you'll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you'll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you'll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service. The ideal candidate will have: Experience of managing anti-social behaviour cases. Experience of developing and working in partnership with external stakeholders. Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding. Experience of using the Harm based approach to ASB triage. Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes. Skills in adopting new digital solutions and innovations and experience of delivering change. Experience of partnership working to meet the needs of customers, complex multi-agency relationships. Experience of preparing complex case files for court and presenting cases in the civil or criminal courts Ability to effectively problem-solve and find innovative solutions for customers Ability to prioritise and manage a complex case load Experience of using mediation or conflict resolution services Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Jul 13, 2026
Full time
Anti-Social Behaviour (ASB) Caseworker Location: Remote Salary : £35,000.00 per annum, plus Car Allowance of £3,715 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Home Based, covering Devon, Mendip, Sedgemoor, Taunton, West Somerset, North Somerset, Bristol, BANES and South Gloucestershire Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker - someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate. You'll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You'll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you'll be required to prepare and present legal cases in court. So, experience of this is ideal. You'll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You'll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you'll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you'll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you'll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service. The ideal candidate will have: Experience of managing anti-social behaviour cases. Experience of developing and working in partnership with external stakeholders. Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding. Experience of using the Harm based approach to ASB triage. Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes. Skills in adopting new digital solutions and innovations and experience of delivering change. Experience of partnership working to meet the needs of customers, complex multi-agency relationships. Experience of preparing complex case files for court and presenting cases in the civil or criminal courts Ability to effectively problem-solve and find innovative solutions for customers Ability to prioritise and manage a complex case load Experience of using mediation or conflict resolution services Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Anti-Social Behaviour (ASB) Caseworker Location: Remote Salary : £35,000.00 per annum, plus Car Allowance of £3,715 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Home Based, covering Cotswolds, Oxfordshire & West Berkshire Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker - someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate. You'll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You'll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you'll be required to prepare and present legal cases in court. So, experience of this is ideal. You'll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You'll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you'll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you'll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you'll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service. The ideal candidate will have: Experience of managing anti-social behaviour cases. Experience of developing and working in partnership with external stakeholders. Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding. Experience of using the Harm based approach to ASB triage. Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes. Skills in adopting new digital solutions and innovations and experience of delivering change. Experience of partnership working to meet the needs of customers, complex multi-agency relationships. Experience of preparing complex case files for court and presenting cases in the civil or criminal courts Ability to effectively problem-solve and find innovative solutions for customers Ability to prioritise and manage a complex case load Experience of using mediation or conflict resolution services Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Jul 13, 2026
Full time
Anti-Social Behaviour (ASB) Caseworker Location: Remote Salary : £35,000.00 per annum, plus Car Allowance of £3,715 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Home Based, covering Cotswolds, Oxfordshire & West Berkshire Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker - someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate. You'll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You'll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you'll be required to prepare and present legal cases in court. So, experience of this is ideal. You'll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You'll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you'll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you'll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you'll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service. The ideal candidate will have: Experience of managing anti-social behaviour cases. Experience of developing and working in partnership with external stakeholders. Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding. Experience of using the Harm based approach to ASB triage. Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes. Skills in adopting new digital solutions and innovations and experience of delivering change. Experience of partnership working to meet the needs of customers, complex multi-agency relationships. Experience of preparing complex case files for court and presenting cases in the civil or criminal courts Ability to effectively problem-solve and find innovative solutions for customers Ability to prioritise and manage a complex case load Experience of using mediation or conflict resolution services Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Interim Pay and Reward Specialist Based in London Length: 3-6 months IR35 status: Inside We are seeking an experienced Pay and Reward Specialist to provide senior-level expertise across complex pay, grading and reward matters during a significant period of organisational change. This is a high-profile assignment for a seasoned reward professional who can provide authoritative advice on complex and sensitive pay issues, lead on job evaluation activity, and ensure the council's approach to pay and grading is robust, transparent and legally compliant. Key Responsibilities Act as the senior professional lead on pay, grading and reward matters Lead the resolution of complex, high-risk and contentious job evaluation and pay cases Oversee the application and quality assurance of the Council's job evaluation scheme (NJC, HAY or equivalent) Review and assure job evaluation outcomes, ensuring consistency, fairness and defensibility Provide expert advice on equal pay risk, grading issues and reward governance Work constructively with Trade Unions to resolve complex pay and grading issues Work collaboratively with HR Business Partners, Employee Relations, Finance and Legal teams to ensure pay decisions are robust and compliant Support the reduction of existing job evaluation backlogs through effective prioritisation and oversight Set professional standards and provide quality assurance across pay and reward activity delivered by HR colleagues and external consultants Skills, experience and knowledge Extensive expertise in public sector pay, grading, reward and job evaluation Strong knowledge of local government pay frameworks, including the NJC scheme Significant experience leading and quality assuring job evaluation processes A thorough understanding of equal pay legislation, employment law and reward governance Experience advising senior leaders and Directors on complex reward issues CIPD Level 7 qualification (preferred) or equivalent senior-level reward expertise
Jul 13, 2026
Contractor
Interim Pay and Reward Specialist Based in London Length: 3-6 months IR35 status: Inside We are seeking an experienced Pay and Reward Specialist to provide senior-level expertise across complex pay, grading and reward matters during a significant period of organisational change. This is a high-profile assignment for a seasoned reward professional who can provide authoritative advice on complex and sensitive pay issues, lead on job evaluation activity, and ensure the council's approach to pay and grading is robust, transparent and legally compliant. Key Responsibilities Act as the senior professional lead on pay, grading and reward matters Lead the resolution of complex, high-risk and contentious job evaluation and pay cases Oversee the application and quality assurance of the Council's job evaluation scheme (NJC, HAY or equivalent) Review and assure job evaluation outcomes, ensuring consistency, fairness and defensibility Provide expert advice on equal pay risk, grading issues and reward governance Work constructively with Trade Unions to resolve complex pay and grading issues Work collaboratively with HR Business Partners, Employee Relations, Finance and Legal teams to ensure pay decisions are robust and compliant Support the reduction of existing job evaluation backlogs through effective prioritisation and oversight Set professional standards and provide quality assurance across pay and reward activity delivered by HR colleagues and external consultants Skills, experience and knowledge Extensive expertise in public sector pay, grading, reward and job evaluation Strong knowledge of local government pay frameworks, including the NJC scheme Significant experience leading and quality assuring job evaluation processes A thorough understanding of equal pay legislation, employment law and reward governance Experience advising senior leaders and Directors on complex reward issues CIPD Level 7 qualification (preferred) or equivalent senior-level reward expertise
Hybrid working Central LondonPermanent PostOur client is seeking an experienced Payroll Technical Lead to join their busy team on a permanent basis;Duties include; Provide technical leadership to ensure payrolls are processed accurately and within agreed deadlines. Ensure compliance with HMRC regulations, PAYE, National Insurance, statutory payments and pension legislation. Review complex payroll calculations, adjustments and reconciliations. Lead on payroll year-end activities including P60s, P11Ds and statutory reporting requirements. Ensure robust audit trails and controls are maintained across all payroll processes. LGPS and TPS Pension Administration Act as the payroll subject-matter expert for LGPS and TPS pension regulations. Ensure pensionable pay calculations are correctly applied and reported. Oversee monthly and annual pension returns and submissions to pension administrators. Manage complex pension cases including retirements, opt-ins, opt-outs, refunds, AVCs and pension absences. Implement changes arising from pension legislation updates and scheme regulations. Liaise with pension authorities, auditors and external stakeholders to resolve technical queries. Ensure payroll systems are accurately configured in line with statutory legislation, pension regulations and organisational policies. Manage payroll system upgrades, patches, testing and implementation of new functionality. Develop and maintain payroll procedures, technical documentation and system controls. Work closely with IT, HR, Finance and external suppliers to resolve system issues and deliver enhancements. Monitor payroll interfaces and integrations between Oracle Payroll and third-party applications Lead the administration, configuration and maintenance of Oracle Payroll and associated HR/finance systems. Allocate workload and monitor team performance against service standards. Provide technical guidance, coaching and training to payroll staff. Establish a culture of continuous improvement and customer-focused service delivery. Support recruitment, induction and performance management activities. Investigate and resolve complex payroll and pension-related issues. Lead payroll transformation, automation and process improvement initiatives. Conduct root cause analysis and implement corrective actions to prevent recurring issues. Develop management information and reporting to support business decision-making. Identify opportunities to improve efficiency, compliance and data quality. Build strong working relationships with HR, Finance, Pension Administrators, Internal Audit and external suppliers. Serve as the escalation point for complex payroll and pensions queries. Communicate technical payroll and pension information clearly to both specialist and non-specialist audiences. Support internal and external audits and ensure timely implementation of recommendations. Extensive experience managing payroll operations within a complex organisation. Advanced knowledge of Oracle Payroll systems and payroll system administration. Strong understanding of Local Government Pension Scheme (LGPS) and Teachers' Pension Scheme (TPS) regulations and reporting requirements. Detailed knowledge of UK payroll legislation, HMRC regulations and statutory payments. Experience of payroll reconciliations, system testing and implementation projects. Strong analytical, problem-solving and stakeholder management skills. Previous experience leading and developing payroll teams. You will have; Lead the technical payroll function, ensuring the accurate, timely and compliant delivery of all payroll services. Act as the subject-matter expert for Oracle Payroll, providing system administration, configuration, troubleshooting and continuous improvement. Ensure compliance with all relevant payroll legislation, HMRC regulations, employment law requirements and pension scheme regulations. Oversee the administration and reporting requirements of the Local Government Pension Scheme (LGPS) and Teachers' Pension Scheme (TPS), ensuring accurate pensionable pay calculations and returns. Manage payroll system upgrades, patches, testing and implementation of legislative and business changes. Lead the resolution of complex payroll, pensions and system-related queries and issues. Develop and maintain payroll controls, procedures and documentation to support governance and audit requirements. Manage payroll reconciliations and statutory reporting, ensuring accuracy and compliance. Build effective relationships with HR, Finance, Pension Administrators, IT teams, system suppliers and external auditors. Lead, motivate and develop a team of payroll professionals, promoting high performance and continuous learning. Drive process improvement, automation and service enhancement initiatives to improve efficiency and customer experience. Produce and analyse payroll and pension management information, identifying trends, risks and opportunities for improvement. Ensure payroll data integrity, security and confidentiality are maintained in line with GDPR and organisational policies. Support internal and external audits, implementing recommendations and corrective actions where required. Ensure service delivery standards, key performance indicators and statutory deadlines are consistently achieved. If you have all of the above, and seeking a new challenge then please apply nowNo sponsorship available for this post Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 10, 2026
Full time
Hybrid working Central LondonPermanent PostOur client is seeking an experienced Payroll Technical Lead to join their busy team on a permanent basis;Duties include; Provide technical leadership to ensure payrolls are processed accurately and within agreed deadlines. Ensure compliance with HMRC regulations, PAYE, National Insurance, statutory payments and pension legislation. Review complex payroll calculations, adjustments and reconciliations. Lead on payroll year-end activities including P60s, P11Ds and statutory reporting requirements. Ensure robust audit trails and controls are maintained across all payroll processes. LGPS and TPS Pension Administration Act as the payroll subject-matter expert for LGPS and TPS pension regulations. Ensure pensionable pay calculations are correctly applied and reported. Oversee monthly and annual pension returns and submissions to pension administrators. Manage complex pension cases including retirements, opt-ins, opt-outs, refunds, AVCs and pension absences. Implement changes arising from pension legislation updates and scheme regulations. Liaise with pension authorities, auditors and external stakeholders to resolve technical queries. Ensure payroll systems are accurately configured in line with statutory legislation, pension regulations and organisational policies. Manage payroll system upgrades, patches, testing and implementation of new functionality. Develop and maintain payroll procedures, technical documentation and system controls. Work closely with IT, HR, Finance and external suppliers to resolve system issues and deliver enhancements. Monitor payroll interfaces and integrations between Oracle Payroll and third-party applications Lead the administration, configuration and maintenance of Oracle Payroll and associated HR/finance systems. Allocate workload and monitor team performance against service standards. Provide technical guidance, coaching and training to payroll staff. Establish a culture of continuous improvement and customer-focused service delivery. Support recruitment, induction and performance management activities. Investigate and resolve complex payroll and pension-related issues. Lead payroll transformation, automation and process improvement initiatives. Conduct root cause analysis and implement corrective actions to prevent recurring issues. Develop management information and reporting to support business decision-making. Identify opportunities to improve efficiency, compliance and data quality. Build strong working relationships with HR, Finance, Pension Administrators, Internal Audit and external suppliers. Serve as the escalation point for complex payroll and pensions queries. Communicate technical payroll and pension information clearly to both specialist and non-specialist audiences. Support internal and external audits and ensure timely implementation of recommendations. Extensive experience managing payroll operations within a complex organisation. Advanced knowledge of Oracle Payroll systems and payroll system administration. Strong understanding of Local Government Pension Scheme (LGPS) and Teachers' Pension Scheme (TPS) regulations and reporting requirements. Detailed knowledge of UK payroll legislation, HMRC regulations and statutory payments. Experience of payroll reconciliations, system testing and implementation projects. Strong analytical, problem-solving and stakeholder management skills. Previous experience leading and developing payroll teams. You will have; Lead the technical payroll function, ensuring the accurate, timely and compliant delivery of all payroll services. Act as the subject-matter expert for Oracle Payroll, providing system administration, configuration, troubleshooting and continuous improvement. Ensure compliance with all relevant payroll legislation, HMRC regulations, employment law requirements and pension scheme regulations. Oversee the administration and reporting requirements of the Local Government Pension Scheme (LGPS) and Teachers' Pension Scheme (TPS), ensuring accurate pensionable pay calculations and returns. Manage payroll system upgrades, patches, testing and implementation of legislative and business changes. Lead the resolution of complex payroll, pensions and system-related queries and issues. Develop and maintain payroll controls, procedures and documentation to support governance and audit requirements. Manage payroll reconciliations and statutory reporting, ensuring accuracy and compliance. Build effective relationships with HR, Finance, Pension Administrators, IT teams, system suppliers and external auditors. Lead, motivate and develop a team of payroll professionals, promoting high performance and continuous learning. Drive process improvement, automation and service enhancement initiatives to improve efficiency and customer experience. Produce and analyse payroll and pension management information, identifying trends, risks and opportunities for improvement. Ensure payroll data integrity, security and confidentiality are maintained in line with GDPR and organisational policies. Support internal and external audits, implementing recommendations and corrective actions where required. Ensure service delivery standards, key performance indicators and statutory deadlines are consistently achieved. If you have all of the above, and seeking a new challenge then please apply nowNo sponsorship available for this post Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About the companyA well-established UK industry body within the travel sector, this organisation represents a broad network of travel businesses and delivers trusted products and services to both consumers and members. With a strong reputation for quality, compliance, and customer protection, it works closely with partners across insurance, finance, and the wider travel ecosystem to drive standards and innovation.About the role Manage key commercial relationships with external partners and stakeholders, acting as a central point of contact. Take ownership of a specialist product area, providing insight, guidance, and expertise across internal teams including marketing, finance, and compliance. Analyse performance data and KPIs to identify trends, improve outcomes, and support decision-making at senior level. Produce reporting and present insights to leadership, including board-level stakeholders. Monitor market activity and competitor landscape to inform strategy and product development. Ensure high levels of customer satisfaction, managing issues through to resolution and driving continuous improvement. Support delivery of marketing initiatives, ensuring alignment with regulatory requirements. Contribute to ongoing product development and future commercial initiatives, including potential B2B growth projects. What you will get in this role Competitive salary (dependent on experience) Flexible/part-time working (initially 3 days per week) Opportunity to work closely with senior leadership and board stakeholders Exposure to a high-profile, industry-recognised brand Involvement in strategic commercial and product development initiatives What you need to do nowIf you're interested in this role, click 'apply now' to send an up-to-date copy of your CV or get in touch to discuss the opportunity further. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 10, 2026
Full time
About the companyA well-established UK industry body within the travel sector, this organisation represents a broad network of travel businesses and delivers trusted products and services to both consumers and members. With a strong reputation for quality, compliance, and customer protection, it works closely with partners across insurance, finance, and the wider travel ecosystem to drive standards and innovation.About the role Manage key commercial relationships with external partners and stakeholders, acting as a central point of contact. Take ownership of a specialist product area, providing insight, guidance, and expertise across internal teams including marketing, finance, and compliance. Analyse performance data and KPIs to identify trends, improve outcomes, and support decision-making at senior level. Produce reporting and present insights to leadership, including board-level stakeholders. Monitor market activity and competitor landscape to inform strategy and product development. Ensure high levels of customer satisfaction, managing issues through to resolution and driving continuous improvement. Support delivery of marketing initiatives, ensuring alignment with regulatory requirements. Contribute to ongoing product development and future commercial initiatives, including potential B2B growth projects. What you will get in this role Competitive salary (dependent on experience) Flexible/part-time working (initially 3 days per week) Opportunity to work closely with senior leadership and board stakeholders Exposure to a high-profile, industry-recognised brand Involvement in strategic commercial and product development initiatives What you need to do nowIf you're interested in this role, click 'apply now' to send an up-to-date copy of your CV or get in touch to discuss the opportunity further. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
As a Senior Lawyer/Team Leader within the Operations Legal Team you will advise on all aspects of legal operational matters, providing advice to the business on legal issues arising from the day-to-day operation of the strategic road network. This is a diverse role and provides an excellent opportunity to apply your expert legal knowledge and skills to legal matters including managing the statutory instrument making process; advising on traffic regulation, management and signage; advising our Network Claims and Dart Charge teams and our Traffic Officer Service on duties and powers; Highways Act 1980 responsibilities and offences including unauthorised incursions, encroachments and obstructions on the network; litter responsibilities; automated vehicles and abnormal loads; advising the business on counter fraud and anti-money laundering; supporting National Highways staff in giving evidence in court proceedings; advising on resilience and business continuity, including crisis management. As a Senior Lawyer / Team Leader within Legal Services, you will oversee and lead the work of a team and support the Legal Operations Director, Deputy General Counsel and General Counsel with Directorate management responsibilities. Please note this position can be based from our Birmingham, Guildford, Bristol or Bedford offices and will include travel to other offices when required. This role will be worked on a hybrid basis, with a minimum of two days per week in the office. To lead the delivery of specialist legal advice of a team within Legal Services (Operations) and to lead on complex and strategic matters, advising on all aspects of legal operational matters, as summarised above. Advise on organisational reputational risk (relevant to the Operations Team) and maintain an overview of emerging legal risks within the team to assist the Legal Director in managing and mitigating risk To manage the relationships with the customers and stakeholders of the Operations Team, managing expectations and the allocation of resources To obtain or procure external legal support as required, holding external lawyers to account Provide direction, legal support/supervision and line management for a team, ensuring the timely setting of objectives, performance management reviews and development of appropriate succession and development plans About you. Qualified Solicitor or Barrister authorised to practise in the UK. Demonstrable experience of public law, regulatory law, dispute resolution and litigation, legislative interpretation and drafting, traffic regulation, and operational policy matters. Strong analytical skills, with the capacity to provide effective written and oral advice, organise a complex workload, and identify solutions to complex legal and business issues. Proven capability to influence and work effectively with stakeholders and colleagues at all levels. Experience of contributing effectively and constructively to the management of the relevant division and the Legal Services Directorate, and of leading, managing, and developing team members, fostering high performance, collaboration, and continuous professional development. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Legal Services encompasses the National Highways legal team, the information rights team and the company secretariat. Our aim is to provide the organisation with an effective legal service and support the Board, Chief Executive, and its committees on a wide range of issues. We offer strategic legal advice on commercial, planning, operational, highways, employment, regulatory, and property matters, ensuring legal compliance and minimising exposure to risk. Current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. JBRP1_UKTJ
Jul 10, 2026
Full time
As a Senior Lawyer/Team Leader within the Operations Legal Team you will advise on all aspects of legal operational matters, providing advice to the business on legal issues arising from the day-to-day operation of the strategic road network. This is a diverse role and provides an excellent opportunity to apply your expert legal knowledge and skills to legal matters including managing the statutory instrument making process; advising on traffic regulation, management and signage; advising our Network Claims and Dart Charge teams and our Traffic Officer Service on duties and powers; Highways Act 1980 responsibilities and offences including unauthorised incursions, encroachments and obstructions on the network; litter responsibilities; automated vehicles and abnormal loads; advising the business on counter fraud and anti-money laundering; supporting National Highways staff in giving evidence in court proceedings; advising on resilience and business continuity, including crisis management. As a Senior Lawyer / Team Leader within Legal Services, you will oversee and lead the work of a team and support the Legal Operations Director, Deputy General Counsel and General Counsel with Directorate management responsibilities. Please note this position can be based from our Birmingham, Guildford, Bristol or Bedford offices and will include travel to other offices when required. This role will be worked on a hybrid basis, with a minimum of two days per week in the office. To lead the delivery of specialist legal advice of a team within Legal Services (Operations) and to lead on complex and strategic matters, advising on all aspects of legal operational matters, as summarised above. Advise on organisational reputational risk (relevant to the Operations Team) and maintain an overview of emerging legal risks within the team to assist the Legal Director in managing and mitigating risk To manage the relationships with the customers and stakeholders of the Operations Team, managing expectations and the allocation of resources To obtain or procure external legal support as required, holding external lawyers to account Provide direction, legal support/supervision and line management for a team, ensuring the timely setting of objectives, performance management reviews and development of appropriate succession and development plans About you. Qualified Solicitor or Barrister authorised to practise in the UK. Demonstrable experience of public law, regulatory law, dispute resolution and litigation, legislative interpretation and drafting, traffic regulation, and operational policy matters. Strong analytical skills, with the capacity to provide effective written and oral advice, organise a complex workload, and identify solutions to complex legal and business issues. Proven capability to influence and work effectively with stakeholders and colleagues at all levels. Experience of contributing effectively and constructively to the management of the relevant division and the Legal Services Directorate, and of leading, managing, and developing team members, fostering high performance, collaboration, and continuous professional development. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Legal Services encompasses the National Highways legal team, the information rights team and the company secretariat. Our aim is to provide the organisation with an effective legal service and support the Board, Chief Executive, and its committees on a wide range of issues. We offer strategic legal advice on commercial, planning, operational, highways, employment, regulatory, and property matters, ensuring legal compliance and minimising exposure to risk. Current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. JBRP1_UKTJ
Employee Relations Advisor We're partnered with a well-established, people-focused business as they look to appoint an Employee Relations Advisor to join their growing People team. This is a fantastic opportunity for an experienced ER professional who enjoys working closely with managers and operational leaders, providing practical support and guidance across a broad range of employee relations matters. You'll play a key role in helping the business navigate people challenges, minimise risk and drive fair, consistent outcomes. This is a varied and fast-paced role, ideal for someone who enjoys building relationships, influencing decision-making and supporting managers through complex employee matters. The Role As Employee Relations Advisor, you'll provide expert guidance and support on a wide range of employee relations matters across the business. Working closely with managers and stakeholders, you'll advise on investigations, disciplinary and grievance cases, absence management, performance concerns, flexible working requests and other employee relations matters, ensuring compliance with employment legislation and company policy. You'll also play an important role in developing management capability, coaching leaders to confidently manage people issues whilst promoting best practice and consistency across the organisation. This role offers a great balance of case management, stakeholder engagement and proactive coaching, making it ideal for someone who enjoys a varied and hands-on HR role. What You'll Be Doing Managing a varied caseload of employee relations matters from initial advice through to resolution Supporting managers with disciplinary, grievance, capability and absence management processes Providing practical, commercially focused guidance on employment law and HR best practice Coaching and upskilling managers to improve confidence and capability in managing people matters Supporting investigations, hearings and appeals where required Identifying trends and recurring themes and working with the wider People team to implement solutions Building strong relationships with managers and stakeholders across the business Ensuring a consistent and fair approach to employee relations matters What We're Looking For Previous experience in an Employee Relations Advisor, HR Advisor or Employee Relations Specialist role Strong working knowledge of UK employment law and employee relations best practice Experience managing a broad range of ER cases within a fast-paced environment Confident stakeholder management skills with the ability to influence and challenge constructively A pragmatic, solutions-focused approach with strong commercial awareness Excellent organisational skills and the ability to manage multiple priorities effectively CIPD qualified or working towards qualification would be advantageous Why Join? This is an excellent opportunity to join a business where people are genuinely at the heart of decision-making. You'll be part of a supportive and collaborative People team, with the opportunity to further develop your employee relations expertise whilst working in a dynamic, commercially focused environment. Salary: Competitive + Benefits BH36390
Jul 10, 2026
Full time
Employee Relations Advisor We're partnered with a well-established, people-focused business as they look to appoint an Employee Relations Advisor to join their growing People team. This is a fantastic opportunity for an experienced ER professional who enjoys working closely with managers and operational leaders, providing practical support and guidance across a broad range of employee relations matters. You'll play a key role in helping the business navigate people challenges, minimise risk and drive fair, consistent outcomes. This is a varied and fast-paced role, ideal for someone who enjoys building relationships, influencing decision-making and supporting managers through complex employee matters. The Role As Employee Relations Advisor, you'll provide expert guidance and support on a wide range of employee relations matters across the business. Working closely with managers and stakeholders, you'll advise on investigations, disciplinary and grievance cases, absence management, performance concerns, flexible working requests and other employee relations matters, ensuring compliance with employment legislation and company policy. You'll also play an important role in developing management capability, coaching leaders to confidently manage people issues whilst promoting best practice and consistency across the organisation. This role offers a great balance of case management, stakeholder engagement and proactive coaching, making it ideal for someone who enjoys a varied and hands-on HR role. What You'll Be Doing Managing a varied caseload of employee relations matters from initial advice through to resolution Supporting managers with disciplinary, grievance, capability and absence management processes Providing practical, commercially focused guidance on employment law and HR best practice Coaching and upskilling managers to improve confidence and capability in managing people matters Supporting investigations, hearings and appeals where required Identifying trends and recurring themes and working with the wider People team to implement solutions Building strong relationships with managers and stakeholders across the business Ensuring a consistent and fair approach to employee relations matters What We're Looking For Previous experience in an Employee Relations Advisor, HR Advisor or Employee Relations Specialist role Strong working knowledge of UK employment law and employee relations best practice Experience managing a broad range of ER cases within a fast-paced environment Confident stakeholder management skills with the ability to influence and challenge constructively A pragmatic, solutions-focused approach with strong commercial awareness Excellent organisational skills and the ability to manage multiple priorities effectively CIPD qualified or working towards qualification would be advantageous Why Join? This is an excellent opportunity to join a business where people are genuinely at the heart of decision-making. You'll be part of a supportive and collaborative People team, with the opportunity to further develop your employee relations expertise whilst working in a dynamic, commercially focused environment. Salary: Competitive + Benefits BH36390
Anti-Social Behaviour (ASB) Caseworker Location: Remote Salary: £35,000.00 per annum, plus Car Allowance of £3,715 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Home Based, covering Cotswolds, Oxfordshire & West Berkshire Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate. You ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you ll be required to prepare and present legal cases in court. So, experience of this is ideal. You ll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You ll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you ll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service. The ideal candidate will have: Experience of managing anti-social behaviour cases. Experience of developing and working in partnership with external stakeholders. Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding. Experience of using the Harm based approach to ASB triage. Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes. Skills in adopting new digital solutions and innovations and experience of delivering change. Experience of partnership working to meet the needs of customers, complex multi-agency relationships. Experience of preparing complex case files for court and presenting cases in the civil or criminal courts Ability to effectively problem-solve and find innovative solutions for customers Ability to prioritise and manage a complex case load Experience of using mediation or conflict resolution services Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Jul 10, 2026
Full time
Anti-Social Behaviour (ASB) Caseworker Location: Remote Salary: £35,000.00 per annum, plus Car Allowance of £3,715 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Home Based, covering Cotswolds, Oxfordshire & West Berkshire Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate. You ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you ll be required to prepare and present legal cases in court. So, experience of this is ideal. You ll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You ll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you ll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service. The ideal candidate will have: Experience of managing anti-social behaviour cases. Experience of developing and working in partnership with external stakeholders. Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding. Experience of using the Harm based approach to ASB triage. Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes. Skills in adopting new digital solutions and innovations and experience of delivering change. Experience of partnership working to meet the needs of customers, complex multi-agency relationships. Experience of preparing complex case files for court and presenting cases in the civil or criminal courts Ability to effectively problem-solve and find innovative solutions for customers Ability to prioritise and manage a complex case load Experience of using mediation or conflict resolution services Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Job Description: About DXC Technology DXC Technology is a Fortune 500 global technology services company delivering mission-critical solutions across more than 130,000 professionals worldwide. With over 40 years' presence in the UK, DXC has recently established its Aerospace and Defence Hub in Farnborough, consolidating operations in the heart of the UK's aviation, engineering and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale operational services migrations for defence and aerospace clients. You will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead end-to-end planning, execution and management of complex operational services migrations across defence and aerospace environments Develop comprehensive migration strategies, roadmaps and execution plans aligned with customer objectives and security requirements Manage migration timelines, budgets, resources and risks, ensuring on-time and on-budget delivery Establish and maintain governance structures, including steering committees, workstreams and escalation protocols Conduct thorough business impact assessments and define migration success criteria aligned to customer priorities Serve as the primary point of contact between the customer and the service provider, ensuring alignment of IT services with business objectives and contractual obligations. Technical Architecture & Design Design target-state operational architectures incorporating modern IT infrastructure, cloud services and integrated systems Evaluate migration approaches (phased, big-bang, hybrid) and recommend optimal strategies based on risk, timeline and cost factors Ensure migrated services meet security requirements including MOD Classification Guides, ITAR and defence security standards Lead technical design reviews and validation testing to ensure data integrity, system performance and operational readiness Document architecture decisions, migration methodologies and operational procedures for knowledge transfer and continuity Team & Resource Management Lead, mentor and develop technical migration teams including engineers, architects, DBAs and infrastructure specialists Manage resource allocation, onboarding of cleared personnel and coordination across multiple work streams Engage third party vendors and subcontractors, managing SLAs and quality deliverables Foster a culture of accountability, technical excellence and continuous improvement within the migration team Customer & Stakeholder Management Serve as primary technical authority and trusted advisor to senior customer stakeholders throughout the migration lifecycle Provide regular executive-level reporting on migration progress, risks, issues and resolutions Manage customer expectations, communications and change management throughout the migration journey Lead technical workshops, design sessions and validation activities with customer technical teams Risk & Quality Management Identify, assess and actively manage migration risks, developing mitigation strategies and contingency plans Establish quality assurance frameworks, testing protocols and validation procedures to ensure customer satisfaction Ensure compliance with security vetting requirements, personnel security policies and defence contractor obligations Manage incidents, issues and change requests during migration phases, ensuring rapid resolution Conduct post migration reviews and lessons learned sessions to drive continuous improvement Support audit and compliance activities, maintaining accurate records and evidence of service management actions. Service Transition & Handover Plan and execute smooth transition to operational support, ensuring customer operations teams are fully prepared Develop comprehensive operational documentation, runbooks and knowledge transfer materials Lead training programmes for customer personnel on new systems, processes and operational procedures Establish service level agreements (SLAs) and operational metrics for migrated services Essential Requirements Security Clearance Must hold or be eligible to obtain Developed Vetting (DV) clearance - Essential 10 years continuous UK residency required for DV eligibility Willingness to undergo security vetting interview and provide comprehensive background information Experience & Expertise Minimum 10 years' experience in IT operations, infrastructure migration or systems implementation Minimum 5 years leading large-scale migration programmes or technical projects (preferably £2m+ in value) Proven experience managing defence, aerospace or government technology programmes Strong background in enterprise infrastructure including data centres, servers, storage, networking and virtualisation Demonstrated experience with cloud migration (AWS, Azure, or private cloud) and hybrid infrastructure models Track record of successful delivery of complex technical projects with multiple stakeholders and tight timelines Technical Knowledge Deep understanding of IT infrastructure architecture, capacity planning and performance optimisation Strong knowledge of cloud platforms (AWS, Azure or equivalent) and hybrid deployment models Experience with configuration management, automation tools and infrastructure-as-code practices Understanding of database migration tools, methodologies and best practices Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworks Programme & Project Management Proficiency in formal project management methodologies (PRINCE2, PMI or equivalent) Strong experience with risk management, issue resolution and change control Proven ability to develop business cases, secure funding and manage large budgets Experience with migration planning tools and project management software (MS Project, Jira, ServiceNow or similar) Personal Attributes Exceptional leadership capabilities with ability to motivate and develop technical teams Outstanding communication and stakeholder management skills - able to translate complex technical concepts for executive audiences Strong problem-solving and analytical abilities with excellent attention to detail Ability to work effectively in high pressure environments and manage competing priorities Demonstrated commitment to security conscious behaviours and information protection Customer-focused mindset with proven ability to build and maintain long term client relationships Desirable Requirements Experience with aerospace and defence programmes (RAF, MOD, or prime defence contractors) Previous DV clearance or SC clearance held Armed Forces background or military service experience Certification in PRINCE2, ITIL, TOGAF, or AWS/Azure cloud architecture Experience with DXC service delivery models, platforms or customer engagements Knowledge of ITAR compliance, export control regulations and defence security protocols Experience with SAP, Oracle or other enterprise resource planning (ERP) system migrations Background in data centre consolidation, virtualisation or infrastructure modernisation programmes What We Offer Highly competitive salary package commensurate with experience and technical expertise Enhanced pension scheme (defined contribution) Comprehensive health and wellbeing benefits including private medical insurance Flexible working arrangements supporting work-life balance Professional development and continuous learning opportunities including certification support Access to DXC's extensive training, technical and leadership development programmes Participation in DXC's recognition, bonus and reward schemes On site facilities and collaboration spaces at DXC's purpose built Farnborough centre Opportunity to lead high impact migration programmes for world class defence and aerospace organisations Application Process & Security Vetting Applicants should be aware that: An offer of employment will be made subject to satisfactory completion of background checks (BPSS) and security vetting DV clearance is a formal requirement for this role and must be obtained prior to commencing work The DV process typically takes 6-9 months and requires full disclosure of personal, financial and employment history . click apply for full job details
Jul 10, 2026
Full time
Job Description: About DXC Technology DXC Technology is a Fortune 500 global technology services company delivering mission-critical solutions across more than 130,000 professionals worldwide. With over 40 years' presence in the UK, DXC has recently established its Aerospace and Defence Hub in Farnborough, consolidating operations in the heart of the UK's aviation, engineering and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale operational services migrations for defence and aerospace clients. You will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead end-to-end planning, execution and management of complex operational services migrations across defence and aerospace environments Develop comprehensive migration strategies, roadmaps and execution plans aligned with customer objectives and security requirements Manage migration timelines, budgets, resources and risks, ensuring on-time and on-budget delivery Establish and maintain governance structures, including steering committees, workstreams and escalation protocols Conduct thorough business impact assessments and define migration success criteria aligned to customer priorities Serve as the primary point of contact between the customer and the service provider, ensuring alignment of IT services with business objectives and contractual obligations. Technical Architecture & Design Design target-state operational architectures incorporating modern IT infrastructure, cloud services and integrated systems Evaluate migration approaches (phased, big-bang, hybrid) and recommend optimal strategies based on risk, timeline and cost factors Ensure migrated services meet security requirements including MOD Classification Guides, ITAR and defence security standards Lead technical design reviews and validation testing to ensure data integrity, system performance and operational readiness Document architecture decisions, migration methodologies and operational procedures for knowledge transfer and continuity Team & Resource Management Lead, mentor and develop technical migration teams including engineers, architects, DBAs and infrastructure specialists Manage resource allocation, onboarding of cleared personnel and coordination across multiple work streams Engage third party vendors and subcontractors, managing SLAs and quality deliverables Foster a culture of accountability, technical excellence and continuous improvement within the migration team Customer & Stakeholder Management Serve as primary technical authority and trusted advisor to senior customer stakeholders throughout the migration lifecycle Provide regular executive-level reporting on migration progress, risks, issues and resolutions Manage customer expectations, communications and change management throughout the migration journey Lead technical workshops, design sessions and validation activities with customer technical teams Risk & Quality Management Identify, assess and actively manage migration risks, developing mitigation strategies and contingency plans Establish quality assurance frameworks, testing protocols and validation procedures to ensure customer satisfaction Ensure compliance with security vetting requirements, personnel security policies and defence contractor obligations Manage incidents, issues and change requests during migration phases, ensuring rapid resolution Conduct post migration reviews and lessons learned sessions to drive continuous improvement Support audit and compliance activities, maintaining accurate records and evidence of service management actions. Service Transition & Handover Plan and execute smooth transition to operational support, ensuring customer operations teams are fully prepared Develop comprehensive operational documentation, runbooks and knowledge transfer materials Lead training programmes for customer personnel on new systems, processes and operational procedures Establish service level agreements (SLAs) and operational metrics for migrated services Essential Requirements Security Clearance Must hold or be eligible to obtain Developed Vetting (DV) clearance - Essential 10 years continuous UK residency required for DV eligibility Willingness to undergo security vetting interview and provide comprehensive background information Experience & Expertise Minimum 10 years' experience in IT operations, infrastructure migration or systems implementation Minimum 5 years leading large-scale migration programmes or technical projects (preferably £2m+ in value) Proven experience managing defence, aerospace or government technology programmes Strong background in enterprise infrastructure including data centres, servers, storage, networking and virtualisation Demonstrated experience with cloud migration (AWS, Azure, or private cloud) and hybrid infrastructure models Track record of successful delivery of complex technical projects with multiple stakeholders and tight timelines Technical Knowledge Deep understanding of IT infrastructure architecture, capacity planning and performance optimisation Strong knowledge of cloud platforms (AWS, Azure or equivalent) and hybrid deployment models Experience with configuration management, automation tools and infrastructure-as-code practices Understanding of database migration tools, methodologies and best practices Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworks Programme & Project Management Proficiency in formal project management methodologies (PRINCE2, PMI or equivalent) Strong experience with risk management, issue resolution and change control Proven ability to develop business cases, secure funding and manage large budgets Experience with migration planning tools and project management software (MS Project, Jira, ServiceNow or similar) Personal Attributes Exceptional leadership capabilities with ability to motivate and develop technical teams Outstanding communication and stakeholder management skills - able to translate complex technical concepts for executive audiences Strong problem-solving and analytical abilities with excellent attention to detail Ability to work effectively in high pressure environments and manage competing priorities Demonstrated commitment to security conscious behaviours and information protection Customer-focused mindset with proven ability to build and maintain long term client relationships Desirable Requirements Experience with aerospace and defence programmes (RAF, MOD, or prime defence contractors) Previous DV clearance or SC clearance held Armed Forces background or military service experience Certification in PRINCE2, ITIL, TOGAF, or AWS/Azure cloud architecture Experience with DXC service delivery models, platforms or customer engagements Knowledge of ITAR compliance, export control regulations and defence security protocols Experience with SAP, Oracle or other enterprise resource planning (ERP) system migrations Background in data centre consolidation, virtualisation or infrastructure modernisation programmes What We Offer Highly competitive salary package commensurate with experience and technical expertise Enhanced pension scheme (defined contribution) Comprehensive health and wellbeing benefits including private medical insurance Flexible working arrangements supporting work-life balance Professional development and continuous learning opportunities including certification support Access to DXC's extensive training, technical and leadership development programmes Participation in DXC's recognition, bonus and reward schemes On site facilities and collaboration spaces at DXC's purpose built Farnborough centre Opportunity to lead high impact migration programmes for world class defence and aerospace organisations Application Process & Security Vetting Applicants should be aware that: An offer of employment will be made subject to satisfactory completion of background checks (BPSS) and security vetting DV clearance is a formal requirement for this role and must be obtained prior to commencing work The DV process typically takes 6-9 months and requires full disclosure of personal, financial and employment history . click apply for full job details
Job Title: Payroll Operations & Interface Lead (People Services) Location: Bicester 1-2 days per week onsite with free parkingSalary: £57,000 - £64,750 (Band 8A)Contract: 12 month Fixed-Term Contract (with potential to become permanent) We're partnering with a large, complex public sector organisation undergoing transformation within its People Services function. As part of a recent restructure, a newly created opportunity has arisen for a Payroll Operations & Interface Lead to act as the critical link between HR, Finance and an outsourced payroll provider.This is not a traditional Payroll Manager role. Instead, you'll sit at the centre of the operation, driving connectivity, improving governance and shifting the function from a reactive to a more proactive, insight-led model. Key Responsibilities: Act as the primary interface between the organisation and outsourced payroll provider (SBS) Manage, escalate and drive resolution of complex payroll queries Improve visibility of payroll issues, identifying trends, root causes and systemic challenges Lead the operational management of the outsourced payroll provider, ensuring delivery against agreed KPIs and SLAs Lead and develop the People Services team, including performance management, development and workforce planning Ensure all processes, systems and procedures are clearly documented and consistently applied Strengthen SLA adherence and stakeholder accountability across HR, Finance and operational teams Introduce greater structure, consistency and governance across payroll-related processes Drive improvements across ticketing, workflows, automation and user experience Provide expert advice on payroll, tax, NI and statutory compliance Support organisational change, including redundancy, pay protection and restructuring calculations Identify whether issues sit with the external provider or internal processes (e.g. manager behaviours, late changes, leavers) Support the development of a more joined-up approach across pay, reward, workforce and people processes Horizon scan for upcoming regulatory changes (e.g. National Minimum Wage and wider employment legislation) and assess impact Contribute to longer-term strategic direction of payroll and people services About the Role: Newly created position within a recently restructured People Services team Current environment is process-heavy and fragmented, with an opportunity to drive meaningful change Strong potential for the role to evolve into a more strategic leadership position if made permanent About You: Strong payroll expertise, ideally gained within a payroll services or outsourced environment Experience managing complex pay scenarios (e.g. backpay, banding/average pay, over/underpayments, pay-related grievances) Confident working in regulated, complex organisations - public sector or NHS experience highly advantageous Comfortable operating at a senior level, influencing, advising and constructively challenging stakeholders Proven ability to improve processes, governance and ways of working Experience with payroll systems/data (e.g. ESR, workforce reporting) desirable Knowledge of TUPE and wider employment/pay regulations beneficial This is a highly visible role working across multiple stakeholder groups, including HR, Finance, Workforce teams and operational leaders. It would suit someone who enjoys bringing structure to complexity, driving improvements and enhancing the overall employee experience through better payroll and people processes. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 08, 2026
Contractor
Job Title: Payroll Operations & Interface Lead (People Services) Location: Bicester 1-2 days per week onsite with free parkingSalary: £57,000 - £64,750 (Band 8A)Contract: 12 month Fixed-Term Contract (with potential to become permanent) We're partnering with a large, complex public sector organisation undergoing transformation within its People Services function. As part of a recent restructure, a newly created opportunity has arisen for a Payroll Operations & Interface Lead to act as the critical link between HR, Finance and an outsourced payroll provider.This is not a traditional Payroll Manager role. Instead, you'll sit at the centre of the operation, driving connectivity, improving governance and shifting the function from a reactive to a more proactive, insight-led model. Key Responsibilities: Act as the primary interface between the organisation and outsourced payroll provider (SBS) Manage, escalate and drive resolution of complex payroll queries Improve visibility of payroll issues, identifying trends, root causes and systemic challenges Lead the operational management of the outsourced payroll provider, ensuring delivery against agreed KPIs and SLAs Lead and develop the People Services team, including performance management, development and workforce planning Ensure all processes, systems and procedures are clearly documented and consistently applied Strengthen SLA adherence and stakeholder accountability across HR, Finance and operational teams Introduce greater structure, consistency and governance across payroll-related processes Drive improvements across ticketing, workflows, automation and user experience Provide expert advice on payroll, tax, NI and statutory compliance Support organisational change, including redundancy, pay protection and restructuring calculations Identify whether issues sit with the external provider or internal processes (e.g. manager behaviours, late changes, leavers) Support the development of a more joined-up approach across pay, reward, workforce and people processes Horizon scan for upcoming regulatory changes (e.g. National Minimum Wage and wider employment legislation) and assess impact Contribute to longer-term strategic direction of payroll and people services About the Role: Newly created position within a recently restructured People Services team Current environment is process-heavy and fragmented, with an opportunity to drive meaningful change Strong potential for the role to evolve into a more strategic leadership position if made permanent About You: Strong payroll expertise, ideally gained within a payroll services or outsourced environment Experience managing complex pay scenarios (e.g. backpay, banding/average pay, over/underpayments, pay-related grievances) Confident working in regulated, complex organisations - public sector or NHS experience highly advantageous Comfortable operating at a senior level, influencing, advising and constructively challenging stakeholders Proven ability to improve processes, governance and ways of working Experience with payroll systems/data (e.g. ESR, workforce reporting) desirable Knowledge of TUPE and wider employment/pay regulations beneficial This is a highly visible role working across multiple stakeholder groups, including HR, Finance, Workforce teams and operational leaders. It would suit someone who enjoys bringing structure to complexity, driving improvements and enhancing the overall employee experience through better payroll and people processes. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225EML INDBRI The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 08, 2026
Full time
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225EML INDBRI The Portfolio Group are acting on behalf of our client in recruiting for this position.
Role: Family & Childcare Solicitor Director Leading law firm looking to recruit dedicated and experienced Family Solicitor Director for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our clients accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Family & Children Department Background: Our clients family department is ranked and recognized by The Legal 500 and Chambers and Partners for family and matrimonial work, providing confidential advice with effective representation. The family team includes practitioners who have achieved the Law Societys Children Law and Family Law Advanced accreditations providing advocacy in all court proceedings, ensuring their clients receive a consistent and professional service as well as a high degree of continuity. In addition, our clients Family department is experienced in assisting high net worth individuals in divorce matters with specialist divorce solicitors with expertise in domestic abuse, adoption, child abduction, prohibitive steps orders, specific issues orders, injunctions, spousal and child maintenance, properties, pensions and freezing injunctions. Main Responsibilities of the Role: Report directly to and collaborating with the Board to ensure performance targets are met Managing and overseeing complex family matters Responsible for all aspects of Family work including divorce, financial disputes and remedies; international elements of child abduction/ adoption; injunctions/ non molestation orders and providing technical expertise and guidance to other team members Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Family law matters as well as undertaking your own advocacy You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company Key Skills Required: 3 Years+ PQE Must have a clean, valid Practicing Certificate at the time of applying Must hold one of the following accreditations: Law Society Family Law Panel Accreditation, Resolution Accredited Specialist Child Abduction Specialist Portfolio completed Listed on the International Child Abduction and Contact Unit (ICACU) accredited panel Experienced Family Law Solicitor with a proven track record in managing complex and sensitive child abduction cases. Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Family Law issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Comprehensive knowledge of publicly funded family law, with the capability to effectively manage privately funded cases. Excellent client care and advocacy skills Excellent IT Skills -familiar with Microsoft Office applications and document management skills Thislistisnotexhaustiveandtheremaybeotherdutiesasreasonablyrequired. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. JBRP1_UKTJ
Jul 08, 2026
Full time
Role: Family & Childcare Solicitor Director Leading law firm looking to recruit dedicated and experienced Family Solicitor Director for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our clients accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Family & Children Department Background: Our clients family department is ranked and recognized by The Legal 500 and Chambers and Partners for family and matrimonial work, providing confidential advice with effective representation. The family team includes practitioners who have achieved the Law Societys Children Law and Family Law Advanced accreditations providing advocacy in all court proceedings, ensuring their clients receive a consistent and professional service as well as a high degree of continuity. In addition, our clients Family department is experienced in assisting high net worth individuals in divorce matters with specialist divorce solicitors with expertise in domestic abuse, adoption, child abduction, prohibitive steps orders, specific issues orders, injunctions, spousal and child maintenance, properties, pensions and freezing injunctions. Main Responsibilities of the Role: Report directly to and collaborating with the Board to ensure performance targets are met Managing and overseeing complex family matters Responsible for all aspects of Family work including divorce, financial disputes and remedies; international elements of child abduction/ adoption; injunctions/ non molestation orders and providing technical expertise and guidance to other team members Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Family law matters as well as undertaking your own advocacy You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company Key Skills Required: 3 Years+ PQE Must have a clean, valid Practicing Certificate at the time of applying Must hold one of the following accreditations: Law Society Family Law Panel Accreditation, Resolution Accredited Specialist Child Abduction Specialist Portfolio completed Listed on the International Child Abduction and Contact Unit (ICACU) accredited panel Experienced Family Law Solicitor with a proven track record in managing complex and sensitive child abduction cases. Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Family Law issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Comprehensive knowledge of publicly funded family law, with the capability to effectively manage privately funded cases. Excellent client care and advocacy skills Excellent IT Skills -familiar with Microsoft Office applications and document management skills Thislistisnotexhaustiveandtheremaybeotherdutiesasreasonablyrequired. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. JBRP1_UKTJ
