Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 30, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 30, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Job Title: Lead Mechanical Engineer - Product Assurance Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Deliver high-level engineering assurance across cutting-edge BAE Systems Maritime Submarines products, ensuring integrity across major Submarine Enterprise programmes Plan and prioritise assurance activities using a risk-based approach, optimising limited resources while working to the Submarines Engineering Product Assurance Framework Lead and support key assurance reviews, bringing your SQEP expertise to validate design decisions , technical bids, and engineering evidence Ensure products are safe, compliant, cost-effective, and fully integrated, with hazards demonstrated ALARP and configurations clearly controlled Provide independent oversight to design and technical reviews, offering objective judgement aligned with mandated engineering frameworks and policies Collaborate across engineering and wider business teams, influencing outcomes, shaping product quality, and enabling safe, successful delivery Act as an independent voice in safety assurance, offering impartial technical support to the broader Submarine Enterprise and challenging designs from a fresh, safety-focused perspective Your skills and experiences: Mechanical Engineer degree preferred, though strong experience in design and/or commissioning will be equally considered Hands on experience with event reporting systems, confidently identifying issues, investigating root causes, and driving effective resolutions Proven capability in design proving, taking projects through verification, validation, and successful commissioning Strong , demonstrable knowledge of design reviews, audits, changes management , and resolving complex technical challenges Solid Mechanical Engineering background, with practical experience across design, testing, and commissioning activities Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Product Assurance team: As the Lead Mechanical Engineer - Product Assurance, you will be at the centre of some of the UK's most advanced engineering challenges . You'll shape key elements of the assurance schedule and gain hands-on insight into evidence from audits, inspections, reviews, tests, and trials. The work is varied and engaging - producing clear technical briefings, supporting issue investigation, and tracking progress through the Product Assurance teams Concerns and Best Practice System. You'll also act as a trusted source of specialist technical advice, directly contributing to the safety and assurance of world class Submarine technologies. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 30, 2026
Full time
Job Title: Lead Mechanical Engineer - Product Assurance Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Deliver high-level engineering assurance across cutting-edge BAE Systems Maritime Submarines products, ensuring integrity across major Submarine Enterprise programmes Plan and prioritise assurance activities using a risk-based approach, optimising limited resources while working to the Submarines Engineering Product Assurance Framework Lead and support key assurance reviews, bringing your SQEP expertise to validate design decisions , technical bids, and engineering evidence Ensure products are safe, compliant, cost-effective, and fully integrated, with hazards demonstrated ALARP and configurations clearly controlled Provide independent oversight to design and technical reviews, offering objective judgement aligned with mandated engineering frameworks and policies Collaborate across engineering and wider business teams, influencing outcomes, shaping product quality, and enabling safe, successful delivery Act as an independent voice in safety assurance, offering impartial technical support to the broader Submarine Enterprise and challenging designs from a fresh, safety-focused perspective Your skills and experiences: Mechanical Engineer degree preferred, though strong experience in design and/or commissioning will be equally considered Hands on experience with event reporting systems, confidently identifying issues, investigating root causes, and driving effective resolutions Proven capability in design proving, taking projects through verification, validation, and successful commissioning Strong , demonstrable knowledge of design reviews, audits, changes management , and resolving complex technical challenges Solid Mechanical Engineering background, with practical experience across design, testing, and commissioning activities Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Product Assurance team: As the Lead Mechanical Engineer - Product Assurance, you will be at the centre of some of the UK's most advanced engineering challenges . You'll shape key elements of the assurance schedule and gain hands-on insight into evidence from audits, inspections, reviews, tests, and trials. The work is varied and engaging - producing clear technical briefings, supporting issue investigation, and tracking progress through the Product Assurance teams Concerns and Best Practice System. You'll also act as a trusted source of specialist technical advice, directly contributing to the safety and assurance of world class Submarine technologies. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Jan 30, 2026
Full time
About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Job Title: Lead Mechanical Engineer - Product Assurance Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Deliver high-level engineering assurance across cutting-edge BAE Systems Maritime Submarines products, ensuring integrity across major Submarine Enterprise programmes Plan and prioritise assurance activities using a risk-based approach, optimising limited resources while working to the Submarines Engineering Product Assurance Framework Lead and support key assurance reviews, bringing your SQEP expertise to validate design decisions , technical bids, and engineering evidence Ensure products are safe, compliant, cost-effective, and fully integrated, with hazards demonstrated ALARP and configurations clearly controlled Provide independent oversight to design and technical reviews, offering objective judgement aligned with mandated engineering frameworks and policies Collaborate across engineering and wider business teams, influencing outcomes, shaping product quality, and enabling safe, successful delivery Act as an independent voice in safety assurance, offering impartial technical support to the broader Submarine Enterprise and challenging designs from a fresh, safety-focused perspective Your skills and experiences: Mechanical Engineer degree preferred, though strong experience in design and/or commissioning will be equally considered Hands on experience with event reporting systems, confidently identifying issues, investigating root causes, and driving effective resolutions Proven capability in design proving, taking projects through verification, validation, and successful commissioning Strong , demonstrable knowledge of design reviews, audits, changes management , and resolving complex technical challenges Solid Mechanical Engineering background, with practical experience across design, testing, and commissioning activities Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Product Assurance team: As the Lead Mechanical Engineer - Product Assurance, you will be at the centre of some of the UK's most advanced engineering challenges . You'll shape key elements of the assurance schedule and gain hands-on insight into evidence from audits, inspections, reviews, tests, and trials. The work is varied and engaging - producing clear technical briefings, supporting issue investigation, and tracking progress through the Product Assurance teams Concerns and Best Practice System. You'll also act as a trusted source of specialist technical advice, directly contributing to the safety and assurance of world class Submarine technologies. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 30, 2026
Full time
Job Title: Lead Mechanical Engineer - Product Assurance Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Deliver high-level engineering assurance across cutting-edge BAE Systems Maritime Submarines products, ensuring integrity across major Submarine Enterprise programmes Plan and prioritise assurance activities using a risk-based approach, optimising limited resources while working to the Submarines Engineering Product Assurance Framework Lead and support key assurance reviews, bringing your SQEP expertise to validate design decisions , technical bids, and engineering evidence Ensure products are safe, compliant, cost-effective, and fully integrated, with hazards demonstrated ALARP and configurations clearly controlled Provide independent oversight to design and technical reviews, offering objective judgement aligned with mandated engineering frameworks and policies Collaborate across engineering and wider business teams, influencing outcomes, shaping product quality, and enabling safe, successful delivery Act as an independent voice in safety assurance, offering impartial technical support to the broader Submarine Enterprise and challenging designs from a fresh, safety-focused perspective Your skills and experiences: Mechanical Engineer degree preferred, though strong experience in design and/or commissioning will be equally considered Hands on experience with event reporting systems, confidently identifying issues, investigating root causes, and driving effective resolutions Proven capability in design proving, taking projects through verification, validation, and successful commissioning Strong , demonstrable knowledge of design reviews, audits, changes management , and resolving complex technical challenges Solid Mechanical Engineering background, with practical experience across design, testing, and commissioning activities Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Product Assurance team: As the Lead Mechanical Engineer - Product Assurance, you will be at the centre of some of the UK's most advanced engineering challenges . You'll shape key elements of the assurance schedule and gain hands-on insight into evidence from audits, inspections, reviews, tests, and trials. The work is varied and engaging - producing clear technical briefings, supporting issue investigation, and tracking progress through the Product Assurance teams Concerns and Best Practice System. You'll also act as a trusted source of specialist technical advice, directly contributing to the safety and assurance of world class Submarine technologies. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROIisolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description Publicis Alchemy is an innovation engine at the heart of one of Publicis Media's largest global pharmaceutical partnerships. Built byPublicis Groupewith a bold ambition -to Make It Better and Better- our mission is to transform the way media connects with people and ultimately helps make life better for patients around the world. We're a collective of exceptional thinkers, creators, and innovators united by curiosity and driven by purpose. Here, collaboration isn't just encouraged - it's essential. Operating within a vibrantglobal ecosystem, we bring together diverse perspectives to push boundaries, embrace new possibilities, and redefine what's next in healthcare communications. Join us. Help us make it better, and then make it better again. We are seeking an exceptional Data Governance Managerto lead data governance for the ex-US global business. Working closely with the London-based ex-US account team, US-based Publicis Alchemy colleagues, and more than 30 local markets worldwide, this role sits at the centre of a highly collaborative global ecosystem. This role ensures that data structures, taxonomies, workflows, and standards are consistently applied across all tools and platforms used by the Central Digital Activation Team and markets. The Data Governance Manager acts as the central owner of taxonomy governance, data quality processes, and metadata standards, ensuring the accuracy, integrity, and usability of data across the entire ecosystem. Working closely with analytics, activation, planning, and US based governance team, this role ensures alignment on priorities, drives compliance, and supports the development of a scalable, high quality data environment that enables robust reporting, measurement, and strategic decision making. With a balance of curiosity, rigour, and fresh thinking, the role will support stronger creative briefing, define production requirements, and confidently balance client, agency, and team needs to drive long-term impact and consistency at scale. Responsibilities RESPONSIBILITIES: Data Governance Framework & Standards Develop, document, and implement a robust data governance framework covering workflows, standards, taxonomies, and procedures across all tools and platforms used by 30+ global markets. Own taxonomy governance for reporting dashboards, planning tools, and all data enabled systems, ensuring consistent structure, naming conventions, and data integrity. Maintain and evolve the global data dictionary, ensuring definitions, structures, and metadata remain accurate, up to date, and aligned with business needs. Build and maintain a comprehensive catalogue of data sources across Publicis, ensuring clarity on ownership, usage, and data lineage. Compliance Monitoring & Quality Assurance Monitor taxonomy compliance through dedicated dashboards, proactively identifying issues, conducting error checks, and driving corrective actions with market teams. Lead regular governance check ins with US based and London based teams to ensure alignment on priorities, updates, and compliance expectations. Identify opportunities to improve data quality, streamline governance processes, and enhance the overall data ecosystem. Provide clear, data driven insights when governance issues impact reporting accuracy or campaign performance. Cross Functional Collaboration & Support Partner with analytics, activation, and planning teams to ensure data structures support reporting, measurement, and strategic decision making. Collaborate with market contacts to ensure timely resolution of data issues and drive continuous improvement in data hygiene and compliance. Support the roadmap for reporting and data infrastructure, including identifying opportunities for new tools, enhancements, or automation. Act as a trusted advisor to internal teams, helping them understand governance requirements and adopt best practices. Qualifications SKILLS AND EXPERIENCE: Experience in data governance, data management, or analytics within digital marketing, media, or a multi-market environment. Hands on experience with BI and data visualisation tools (Power BI, Tableau, Looker Studio/GDS). Strong proficiency in SQL, including data extraction and manipulation from cloud platforms such as AWS. Advanced Excel skills (pivot tables, VLOOKUP, macros, data manipulation). Demonstrated experience with data governance policies, taxonomy management, metadata standards, and data quality processes. Experience cleaning, validating, and preparing datasets for reporting and compliance checks. Strong communication skills with the ability to explain governance requirements and data concepts to non-technical stakeholders. Experience managing relationships with internal and external stakeholders across multiple markets. Highly organised, detail oriented, and comfortable managing recurring governance cycles and multiple workstreams. Proactive problem solver with strong ownership and accountability. Collaborative mindset with the ability to work effectively across US and UK teams within a Global CoE. Beneficial Understanding of digital media buying platforms (Facebook Ads Manager, Google Ads) and the data they generate. Awareness of advertising and marketing technology (ad servers, verification tools, tracking). Familiarity with programmatic buying concepts and media planning processes. Knowledge of testing methodologies such as A/B testing and multivariate testing. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 30, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROIisolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description Publicis Alchemy is an innovation engine at the heart of one of Publicis Media's largest global pharmaceutical partnerships. Built byPublicis Groupewith a bold ambition -to Make It Better and Better- our mission is to transform the way media connects with people and ultimately helps make life better for patients around the world. We're a collective of exceptional thinkers, creators, and innovators united by curiosity and driven by purpose. Here, collaboration isn't just encouraged - it's essential. Operating within a vibrantglobal ecosystem, we bring together diverse perspectives to push boundaries, embrace new possibilities, and redefine what's next in healthcare communications. Join us. Help us make it better, and then make it better again. We are seeking an exceptional Data Governance Managerto lead data governance for the ex-US global business. Working closely with the London-based ex-US account team, US-based Publicis Alchemy colleagues, and more than 30 local markets worldwide, this role sits at the centre of a highly collaborative global ecosystem. This role ensures that data structures, taxonomies, workflows, and standards are consistently applied across all tools and platforms used by the Central Digital Activation Team and markets. The Data Governance Manager acts as the central owner of taxonomy governance, data quality processes, and metadata standards, ensuring the accuracy, integrity, and usability of data across the entire ecosystem. Working closely with analytics, activation, planning, and US based governance team, this role ensures alignment on priorities, drives compliance, and supports the development of a scalable, high quality data environment that enables robust reporting, measurement, and strategic decision making. With a balance of curiosity, rigour, and fresh thinking, the role will support stronger creative briefing, define production requirements, and confidently balance client, agency, and team needs to drive long-term impact and consistency at scale. Responsibilities RESPONSIBILITIES: Data Governance Framework & Standards Develop, document, and implement a robust data governance framework covering workflows, standards, taxonomies, and procedures across all tools and platforms used by 30+ global markets. Own taxonomy governance for reporting dashboards, planning tools, and all data enabled systems, ensuring consistent structure, naming conventions, and data integrity. Maintain and evolve the global data dictionary, ensuring definitions, structures, and metadata remain accurate, up to date, and aligned with business needs. Build and maintain a comprehensive catalogue of data sources across Publicis, ensuring clarity on ownership, usage, and data lineage. Compliance Monitoring & Quality Assurance Monitor taxonomy compliance through dedicated dashboards, proactively identifying issues, conducting error checks, and driving corrective actions with market teams. Lead regular governance check ins with US based and London based teams to ensure alignment on priorities, updates, and compliance expectations. Identify opportunities to improve data quality, streamline governance processes, and enhance the overall data ecosystem. Provide clear, data driven insights when governance issues impact reporting accuracy or campaign performance. Cross Functional Collaboration & Support Partner with analytics, activation, and planning teams to ensure data structures support reporting, measurement, and strategic decision making. Collaborate with market contacts to ensure timely resolution of data issues and drive continuous improvement in data hygiene and compliance. Support the roadmap for reporting and data infrastructure, including identifying opportunities for new tools, enhancements, or automation. Act as a trusted advisor to internal teams, helping them understand governance requirements and adopt best practices. Qualifications SKILLS AND EXPERIENCE: Experience in data governance, data management, or analytics within digital marketing, media, or a multi-market environment. Hands on experience with BI and data visualisation tools (Power BI, Tableau, Looker Studio/GDS). Strong proficiency in SQL, including data extraction and manipulation from cloud platforms such as AWS. Advanced Excel skills (pivot tables, VLOOKUP, macros, data manipulation). Demonstrated experience with data governance policies, taxonomy management, metadata standards, and data quality processes. Experience cleaning, validating, and preparing datasets for reporting and compliance checks. Strong communication skills with the ability to explain governance requirements and data concepts to non-technical stakeholders. Experience managing relationships with internal and external stakeholders across multiple markets. Highly organised, detail oriented, and comfortable managing recurring governance cycles and multiple workstreams. Proactive problem solver with strong ownership and accountability. Collaborative mindset with the ability to work effectively across US and UK teams within a Global CoE. Beneficial Understanding of digital media buying platforms (Facebook Ads Manager, Google Ads) and the data they generate. Awareness of advertising and marketing technology (ad servers, verification tools, tracking). Familiarity with programmatic buying concepts and media planning processes. Knowledge of testing methodologies such as A/B testing and multivariate testing. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview Publicis Alchemy is an innovation engine at the heart of one of Publicis Media's largest global pharmaceutical partnerships. Built byPublicis Groupewith a bold ambition -to Make It Better and Better- our mission is to transform the way media connects with people and ultimately helps make life better for patients around the world. We're a collective of exceptional thinkers, creators, and innovators united by curiosity and driven by purpose. Here, collaboration isn't just encouraged - it's essential. Operating within a vibrantglobal ecosystem, we bring together diverse perspectives to push boundaries, embrace new possibilities, and redefine what's next in healthcare communications. Join us. Help us make it better, and then make it better again. We are seeking an exceptional Data Governance Manager to lead data governance for the ex-US global business. Working closely with the London-based ex-US account team, US-based Publicis Alchemy colleagues, and more than 30 local markets worldwide, this role sits at the centre of a highly collaborative global ecosystem. This role ensures that data structures, taxonomies, workflows, and standards are consistently applied across all tools and platforms used by the Central Digital Activation Team and markets. The Data Governance Manager acts as the central owner of taxonomy governance, data quality processes, and metadata standards, ensuring the accuracy, integrity, and usability of data across the entire ecosystem. Working closely with analytics, activation, planning, and US based governance team, this role ensures alignment on priorities, drives compliance, and supports the development of a scalable, high quality data environment that enables robust reporting, measurement, and strategic decision making. With a balance of curiosity, rigour, and fresh thinking, the role will support stronger creative briefing, define production requirements, and confidently balance client, agency, and team needs to drive long-term impact and consistency at scale. Responsibilities RESPONSIBILITIES: Data Governance Framework & Standards Develop, document, and implement a robust data governance framework covering workflows, standards, taxonomies, and procedures across all tools and platforms used by 30+ global markets. Own taxonomy governance for reporting dashboards, planning tools, and all data enabled systems, ensuring consistent structure, naming conventions, and data integrity. Maintain and evolve the global data dictionary, ensuring definitions, structures, and metadata remain accurate, up to date, and aligned with business needs. Build and maintain a comprehensive catalogue of data sources across Publicis, ensuring clarity on ownership, usage, and data lineage. Compliance Monitoring & Quality Assurance Monitor taxonomy compliance through dedicated dashboards, proactively identifying issues, conducting error checks, and driving corrective actions with market teams. Lead regular governance check ins with US based and London based teams to ensure alignment on priorities, updates, and compliance expectations. Identify opportunities to improve data quality, streamline governance processes, and enhance the overall data ecosystem. Provide clear, data driven insights when governance issues impact reporting accuracy or campaign performance. Cross Functional Collaboration & Support Partner with analytics, activation, and planning teams to ensure data structures support reporting, measurement, and strategic decision making. Collaborate with market contacts to ensure timely resolution of data issues and drive continuous improvement in data hygiene and compliance. Support the roadmap for reporting and data infrastructure, including identifying opportunities for new tools, enhancements, or automation. Act as a trusted advisor to internal teams, helping them understand governance requirements and adopt best practices. Qualifications SKILLS AND EXPERIENCE: Experience in data governance, data management, or analytics within digital marketing, media, or a multi-market environment. Hands on experience with BI and data visualisation tools (Power BI, Tableau, Looker Studio/GDS). Strong proficiency in SQL, including data extraction and manipulation from cloud platforms such as AWS. Advanced Excel skills (pivot tables, VLOOKUP, macros, data manipulation). Demonstrated experience with data governance policies, taxonomy management, metadata standards, and data quality processes. Experience cleaning, validating, and preparing datasets for reporting and compliance checks. Strong communication skills with the ability to explain governance requirements and data concepts to non-technical stakeholders. Experience managing relationships with internal and external stakeholders across multiple markets. Highly organised, detail oriented, and comfortable managing recurring governance cycles and multiple workstreams. Proactive problem solver with strong ownership and accountability. Collaborative mindset with the ability to work effectively across US and UK teams within a Global CoE. Beneficial Understanding of digital media buying platforms (Facebook Ads Manager, Google Ads) and the data they generate. Awareness of advertising and marketing technology (ad servers, verification tools, tracking). Familiarity with programmatic buying concepts and media planning processes. Knowledge of testing methodologies such as A/B testing and multivariate testing. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 30, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview Publicis Alchemy is an innovation engine at the heart of one of Publicis Media's largest global pharmaceutical partnerships. Built byPublicis Groupewith a bold ambition -to Make It Better and Better- our mission is to transform the way media connects with people and ultimately helps make life better for patients around the world. We're a collective of exceptional thinkers, creators, and innovators united by curiosity and driven by purpose. Here, collaboration isn't just encouraged - it's essential. Operating within a vibrantglobal ecosystem, we bring together diverse perspectives to push boundaries, embrace new possibilities, and redefine what's next in healthcare communications. Join us. Help us make it better, and then make it better again. We are seeking an exceptional Data Governance Manager to lead data governance for the ex-US global business. Working closely with the London-based ex-US account team, US-based Publicis Alchemy colleagues, and more than 30 local markets worldwide, this role sits at the centre of a highly collaborative global ecosystem. This role ensures that data structures, taxonomies, workflows, and standards are consistently applied across all tools and platforms used by the Central Digital Activation Team and markets. The Data Governance Manager acts as the central owner of taxonomy governance, data quality processes, and metadata standards, ensuring the accuracy, integrity, and usability of data across the entire ecosystem. Working closely with analytics, activation, planning, and US based governance team, this role ensures alignment on priorities, drives compliance, and supports the development of a scalable, high quality data environment that enables robust reporting, measurement, and strategic decision making. With a balance of curiosity, rigour, and fresh thinking, the role will support stronger creative briefing, define production requirements, and confidently balance client, agency, and team needs to drive long-term impact and consistency at scale. Responsibilities RESPONSIBILITIES: Data Governance Framework & Standards Develop, document, and implement a robust data governance framework covering workflows, standards, taxonomies, and procedures across all tools and platforms used by 30+ global markets. Own taxonomy governance for reporting dashboards, planning tools, and all data enabled systems, ensuring consistent structure, naming conventions, and data integrity. Maintain and evolve the global data dictionary, ensuring definitions, structures, and metadata remain accurate, up to date, and aligned with business needs. Build and maintain a comprehensive catalogue of data sources across Publicis, ensuring clarity on ownership, usage, and data lineage. Compliance Monitoring & Quality Assurance Monitor taxonomy compliance through dedicated dashboards, proactively identifying issues, conducting error checks, and driving corrective actions with market teams. Lead regular governance check ins with US based and London based teams to ensure alignment on priorities, updates, and compliance expectations. Identify opportunities to improve data quality, streamline governance processes, and enhance the overall data ecosystem. Provide clear, data driven insights when governance issues impact reporting accuracy or campaign performance. Cross Functional Collaboration & Support Partner with analytics, activation, and planning teams to ensure data structures support reporting, measurement, and strategic decision making. Collaborate with market contacts to ensure timely resolution of data issues and drive continuous improvement in data hygiene and compliance. Support the roadmap for reporting and data infrastructure, including identifying opportunities for new tools, enhancements, or automation. Act as a trusted advisor to internal teams, helping them understand governance requirements and adopt best practices. Qualifications SKILLS AND EXPERIENCE: Experience in data governance, data management, or analytics within digital marketing, media, or a multi-market environment. Hands on experience with BI and data visualisation tools (Power BI, Tableau, Looker Studio/GDS). Strong proficiency in SQL, including data extraction and manipulation from cloud platforms such as AWS. Advanced Excel skills (pivot tables, VLOOKUP, macros, data manipulation). Demonstrated experience with data governance policies, taxonomy management, metadata standards, and data quality processes. Experience cleaning, validating, and preparing datasets for reporting and compliance checks. Strong communication skills with the ability to explain governance requirements and data concepts to non-technical stakeholders. Experience managing relationships with internal and external stakeholders across multiple markets. Highly organised, detail oriented, and comfortable managing recurring governance cycles and multiple workstreams. Proactive problem solver with strong ownership and accountability. Collaborative mindset with the ability to work effectively across US and UK teams within a Global CoE. Beneficial Understanding of digital media buying platforms (Facebook Ads Manager, Google Ads) and the data they generate. Awareness of advertising and marketing technology (ad servers, verification tools, tracking). Familiarity with programmatic buying concepts and media planning processes. Knowledge of testing methodologies such as A/B testing and multivariate testing. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Job Title: Lead Mechanical Engineer - Product Assurance Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Deliver high-level engineering assurance across cutting-edge BAE Systems Maritime Submarines products, ensuring integrity across major Submarine Enterprise programmes Plan and prioritise assurance activities using a risk-based approach, optimising limited resources while working to the Submarines Engineering Product Assurance Framework Lead and support key assurance reviews, bringing your SQEP expertise to validate design decisions , technical bids, and engineering evidence Ensure products are safe, compliant, cost-effective, and fully integrated, with hazards demonstrated ALARP and configurations clearly controlled Provide independent oversight to design and technical reviews, offering objective judgement aligned with mandated engineering frameworks and policies Collaborate across engineering and wider business teams, influencing outcomes, shaping product quality, and enabling safe, successful delivery Act as an independent voice in safety assurance, offering impartial technical support to the broader Submarine Enterprise and challenging designs from a fresh, safety-focused perspective Your skills and experiences: Mechanical Engineer degree preferred, though strong experience in design and/or commissioning will be equally considered Hands on experience with event reporting systems, confidently identifying issues, investigating root causes, and driving effective resolutions Proven capability in design proving, taking projects through verification, validation, and successful commissioning Strong , demonstrable knowledge of design reviews, audits, changes management , and resolving complex technical challenges Solid Mechanical Engineering background, with practical experience across design, testing, and commissioning activities Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Product Assurance team: As the Lead Mechanical Engineer - Product Assurance, you will be at the centre of some of the UK's most advanced engineering challenges . You'll shape key elements of the assurance schedule and gain hands-on insight into evidence from audits, inspections, reviews, tests, and trials. The work is varied and engaging - producing clear technical briefings, supporting issue investigation, and tracking progress through the Product Assurance teams Concerns and Best Practice System. You'll also act as a trusted source of specialist technical advice, directly contributing to the safety and assurance of world class Submarine technologies. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 30, 2026
Full time
Job Title: Lead Mechanical Engineer - Product Assurance Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Deliver high-level engineering assurance across cutting-edge BAE Systems Maritime Submarines products, ensuring integrity across major Submarine Enterprise programmes Plan and prioritise assurance activities using a risk-based approach, optimising limited resources while working to the Submarines Engineering Product Assurance Framework Lead and support key assurance reviews, bringing your SQEP expertise to validate design decisions , technical bids, and engineering evidence Ensure products are safe, compliant, cost-effective, and fully integrated, with hazards demonstrated ALARP and configurations clearly controlled Provide independent oversight to design and technical reviews, offering objective judgement aligned with mandated engineering frameworks and policies Collaborate across engineering and wider business teams, influencing outcomes, shaping product quality, and enabling safe, successful delivery Act as an independent voice in safety assurance, offering impartial technical support to the broader Submarine Enterprise and challenging designs from a fresh, safety-focused perspective Your skills and experiences: Mechanical Engineer degree preferred, though strong experience in design and/or commissioning will be equally considered Hands on experience with event reporting systems, confidently identifying issues, investigating root causes, and driving effective resolutions Proven capability in design proving, taking projects through verification, validation, and successful commissioning Strong , demonstrable knowledge of design reviews, audits, changes management , and resolving complex technical challenges Solid Mechanical Engineering background, with practical experience across design, testing, and commissioning activities Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Product Assurance team: As the Lead Mechanical Engineer - Product Assurance, you will be at the centre of some of the UK's most advanced engineering challenges . You'll shape key elements of the assurance schedule and gain hands-on insight into evidence from audits, inspections, reviews, tests, and trials. The work is varied and engaging - producing clear technical briefings, supporting issue investigation, and tracking progress through the Product Assurance teams Concerns and Best Practice System. You'll also act as a trusted source of specialist technical advice, directly contributing to the safety and assurance of world class Submarine technologies. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 30, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Job Title: Lead Mechanical Engineer - Product Assurance Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Deliver high-level engineering assurance across cutting-edge BAE Systems Maritime Submarines products, ensuring integrity across major Submarine Enterprise programmes Plan and prioritise assurance activities using a risk-based approach, optimising limited resources while working to the Submarines Engineering Product Assurance Framework Lead and support key assurance reviews, bringing your SQEP expertise to validate design decisions , technical bids, and engineering evidence Ensure products are safe, compliant, cost-effective, and fully integrated, with hazards demonstrated ALARP and configurations clearly controlled Provide independent oversight to design and technical reviews, offering objective judgement aligned with mandated engineering frameworks and policies Collaborate across engineering and wider business teams, influencing outcomes, shaping product quality, and enabling safe, successful delivery Act as an independent voice in safety assurance, offering impartial technical support to the broader Submarine Enterprise and challenging designs from a fresh, safety-focused perspective Your skills and experiences: Mechanical Engineer degree preferred, though strong experience in design and/or commissioning will be equally considered Hands on experience with event reporting systems, confidently identifying issues, investigating root causes, and driving effective resolutions Proven capability in design proving, taking projects through verification, validation, and successful commissioning Strong , demonstrable knowledge of design reviews, audits, changes management , and resolving complex technical challenges Solid Mechanical Engineering background, with practical experience across design, testing, and commissioning activities Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Product Assurance team: As the Lead Mechanical Engineer - Product Assurance, you will be at the centre of some of the UK's most advanced engineering challenges . You'll shape key elements of the assurance schedule and gain hands-on insight into evidence from audits, inspections, reviews, tests, and trials. The work is varied and engaging - producing clear technical briefings, supporting issue investigation, and tracking progress through the Product Assurance teams Concerns and Best Practice System. You'll also act as a trusted source of specialist technical advice, directly contributing to the safety and assurance of world class Submarine technologies. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 30, 2026
Full time
Job Title: Lead Mechanical Engineer - Product Assurance Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Deliver high-level engineering assurance across cutting-edge BAE Systems Maritime Submarines products, ensuring integrity across major Submarine Enterprise programmes Plan and prioritise assurance activities using a risk-based approach, optimising limited resources while working to the Submarines Engineering Product Assurance Framework Lead and support key assurance reviews, bringing your SQEP expertise to validate design decisions , technical bids, and engineering evidence Ensure products are safe, compliant, cost-effective, and fully integrated, with hazards demonstrated ALARP and configurations clearly controlled Provide independent oversight to design and technical reviews, offering objective judgement aligned with mandated engineering frameworks and policies Collaborate across engineering and wider business teams, influencing outcomes, shaping product quality, and enabling safe, successful delivery Act as an independent voice in safety assurance, offering impartial technical support to the broader Submarine Enterprise and challenging designs from a fresh, safety-focused perspective Your skills and experiences: Mechanical Engineer degree preferred, though strong experience in design and/or commissioning will be equally considered Hands on experience with event reporting systems, confidently identifying issues, investigating root causes, and driving effective resolutions Proven capability in design proving, taking projects through verification, validation, and successful commissioning Strong , demonstrable knowledge of design reviews, audits, changes management , and resolving complex technical challenges Solid Mechanical Engineering background, with practical experience across design, testing, and commissioning activities Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Product Assurance team: As the Lead Mechanical Engineer - Product Assurance, you will be at the centre of some of the UK's most advanced engineering challenges . You'll shape key elements of the assurance schedule and gain hands-on insight into evidence from audits, inspections, reviews, tests, and trials. The work is varied and engaging - producing clear technical briefings, supporting issue investigation, and tracking progress through the Product Assurance teams Concerns and Best Practice System. You'll also act as a trusted source of specialist technical advice, directly contributing to the safety and assurance of world class Submarine technologies. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Lead Mechanical Engineer - Product Assurance Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Deliver high-level engineering assurance across cutting-edge BAE Systems Maritime Submarines products, ensuring integrity across major Submarine Enterprise programmes Plan and prioritise assurance activities using a risk-based approach, optimising limited resources while working to the Submarines Engineering Product Assurance Framework Lead and support key assurance reviews, bringing your SQEP expertise to validate design decisions , technical bids, and engineering evidence Ensure products are safe, compliant, cost-effective, and fully integrated, with hazards demonstrated ALARP and configurations clearly controlled Provide independent oversight to design and technical reviews, offering objective judgement aligned with mandated engineering frameworks and policies Collaborate across engineering and wider business teams, influencing outcomes, shaping product quality, and enabling safe, successful delivery Act as an independent voice in safety assurance, offering impartial technical support to the broader Submarine Enterprise and challenging designs from a fresh, safety-focused perspective Your skills and experiences: Mechanical Engineer degree preferred, though strong experience in design and/or commissioning will be equally considered Hands on experience with event reporting systems, confidently identifying issues, investigating root causes, and driving effective resolutions Proven capability in design proving, taking projects through verification, validation, and successful commissioning Strong , demonstrable knowledge of design reviews, audits, changes management , and resolving complex technical challenges Solid Mechanical Engineering background, with practical experience across design, testing, and commissioning activities Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Product Assurance team: As the Lead Mechanical Engineer - Product Assurance, you will be at the centre of some of the UK's most advanced engineering challenges . You'll shape key elements of the assurance schedule and gain hands-on insight into evidence from audits, inspections, reviews, tests, and trials. The work is varied and engaging - producing clear technical briefings, supporting issue investigation, and tracking progress through the Product Assurance teams Concerns and Best Practice System. You'll also act as a trusted source of specialist technical advice, directly contributing to the safety and assurance of world class Submarine technologies. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 29, 2026
Full time
Job Title: Lead Mechanical Engineer - Product Assurance Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Deliver high-level engineering assurance across cutting-edge BAE Systems Maritime Submarines products, ensuring integrity across major Submarine Enterprise programmes Plan and prioritise assurance activities using a risk-based approach, optimising limited resources while working to the Submarines Engineering Product Assurance Framework Lead and support key assurance reviews, bringing your SQEP expertise to validate design decisions , technical bids, and engineering evidence Ensure products are safe, compliant, cost-effective, and fully integrated, with hazards demonstrated ALARP and configurations clearly controlled Provide independent oversight to design and technical reviews, offering objective judgement aligned with mandated engineering frameworks and policies Collaborate across engineering and wider business teams, influencing outcomes, shaping product quality, and enabling safe, successful delivery Act as an independent voice in safety assurance, offering impartial technical support to the broader Submarine Enterprise and challenging designs from a fresh, safety-focused perspective Your skills and experiences: Mechanical Engineer degree preferred, though strong experience in design and/or commissioning will be equally considered Hands on experience with event reporting systems, confidently identifying issues, investigating root causes, and driving effective resolutions Proven capability in design proving, taking projects through verification, validation, and successful commissioning Strong , demonstrable knowledge of design reviews, audits, changes management , and resolving complex technical challenges Solid Mechanical Engineering background, with practical experience across design, testing, and commissioning activities Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Product Assurance team: As the Lead Mechanical Engineer - Product Assurance, you will be at the centre of some of the UK's most advanced engineering challenges . You'll shape key elements of the assurance schedule and gain hands-on insight into evidence from audits, inspections, reviews, tests, and trials. The work is varied and engaging - producing clear technical briefings, supporting issue investigation, and tracking progress through the Product Assurance teams Concerns and Best Practice System. You'll also act as a trusted source of specialist technical advice, directly contributing to the safety and assurance of world class Submarine technologies. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
About us At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role As a senior People Partner, you will be a key strategic and operational advisor within the organisation, working closely with the leadership team, and reporting into the Director of People and Operations. You will align people initiatives with our business objectives. You will play a vital role in shaping our culture, enhancing employee engagement, and fostering a high performance environment. The ideal candidate will possess strong HR expertise, exceptional interpersonal skills and a deep understanding of organisational dynamics, having worked for a start up or a scale up where there has been progressive growth. This is a largely remote role, with the occasional travel to our hub offices in London, Bristol and York. Key Responsibilities Strategic Partnership Act as a trusted advisor to senior leaders and stakeholders, providing expert guidance on people strategy, organisational design, and long term workforce planning. Partner with leadership teams and stakeholders to ensure people plans align with business objectives and support a high performance, values driven culture. Influence decision making using data, insight, and strong commercial understanding of the organisation's needs. Employee Relations & Support Lead on complex and sensitive employee relations casework, ensuring fair, consistent, and legally compliant approaches. Provide proactive guidance to managers on policy interpretation, best practice, performance concerns, sickness management, and conflict resolution. Identify trends in ER issues and recommend preventative actions or training. Talent Management Design and deliver initiatives across succession planning, talent assessment, leadership development, and performance management. Support leaders in identifying critical roles, talent pipelines, and development pathways to enable organisational growth. Change Management Lead and support organisational change initiatives, including restructures, team redesigns, TUPE processes (if applicable), and shifts to new HR operating models. Provide change expertise to help leaders plan, communicate, and implement change in a way that protects employee experience and mitigates risk. Facilitate consultation processes, documentation, timelines, and impact assessments to ensure smooth transitions. Data & Insights Use HR analytics, dashboards, and people metrics (e.g., attrition, engagement, capability gaps, absence, ER trends) to inform priorities and decision making. Identify people related risks, opportunities, and patterns, presenting actionable recommendations to senior stakeholders. Partner with People Coordinator to improve data integrity, reporting cadence, and insight driven interventions. Coaching & Development Coach and mentor team leaders and managers to strengthen people management capability, confidence, and judgement. Support leadership development through one to one coaching, facilitated workshops, and ongoing performance dialogue. Guide managers on career conversations, team development plans, and how to create inclusive, empowering environments where colleagues can thrive. EDI & Belonging At the heart of Environment Bank are the people, who make it all possible. We employ individuals, who share the same passion to live our Environment Bank mission and values. At Environment Bank we believe that fostering a diverse, equitable, and inclusive workplace makes us more innovative, dynamic, and competitive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to creating an environment where everyone is valued and respected, free from discrimination based on race, religion, sexual orientation, age, marital status, disability, gender identity or expression, or any other legally protected status. Qualifications Proven experience as an HR / People Business Partner or equivalent senior HR role, with experience of managing HR teams Strong understanding of HR best practices and employment legislation Ability to build and maintain strong relationships with stakeholders at all levels Demonstrated ability to influence and drive change within an organisational design Start up to scale up organisational experience Proficiency in using HR data and analytics to inform decision making Professional HR qualification (CIPD or equivalent) is preferred but not essential Ability to work in a fast paced dynamic environment Exceptional interpersonal and communication skills Benefits Performance based annual bonus up to 10% of salary Pension scheme with employer matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leave after probation Remote and hybrid flexible working options Regional and departmental team co working days Expenses paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
Jan 29, 2026
Full time
About us At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role As a senior People Partner, you will be a key strategic and operational advisor within the organisation, working closely with the leadership team, and reporting into the Director of People and Operations. You will align people initiatives with our business objectives. You will play a vital role in shaping our culture, enhancing employee engagement, and fostering a high performance environment. The ideal candidate will possess strong HR expertise, exceptional interpersonal skills and a deep understanding of organisational dynamics, having worked for a start up or a scale up where there has been progressive growth. This is a largely remote role, with the occasional travel to our hub offices in London, Bristol and York. Key Responsibilities Strategic Partnership Act as a trusted advisor to senior leaders and stakeholders, providing expert guidance on people strategy, organisational design, and long term workforce planning. Partner with leadership teams and stakeholders to ensure people plans align with business objectives and support a high performance, values driven culture. Influence decision making using data, insight, and strong commercial understanding of the organisation's needs. Employee Relations & Support Lead on complex and sensitive employee relations casework, ensuring fair, consistent, and legally compliant approaches. Provide proactive guidance to managers on policy interpretation, best practice, performance concerns, sickness management, and conflict resolution. Identify trends in ER issues and recommend preventative actions or training. Talent Management Design and deliver initiatives across succession planning, talent assessment, leadership development, and performance management. Support leaders in identifying critical roles, talent pipelines, and development pathways to enable organisational growth. Change Management Lead and support organisational change initiatives, including restructures, team redesigns, TUPE processes (if applicable), and shifts to new HR operating models. Provide change expertise to help leaders plan, communicate, and implement change in a way that protects employee experience and mitigates risk. Facilitate consultation processes, documentation, timelines, and impact assessments to ensure smooth transitions. Data & Insights Use HR analytics, dashboards, and people metrics (e.g., attrition, engagement, capability gaps, absence, ER trends) to inform priorities and decision making. Identify people related risks, opportunities, and patterns, presenting actionable recommendations to senior stakeholders. Partner with People Coordinator to improve data integrity, reporting cadence, and insight driven interventions. Coaching & Development Coach and mentor team leaders and managers to strengthen people management capability, confidence, and judgement. Support leadership development through one to one coaching, facilitated workshops, and ongoing performance dialogue. Guide managers on career conversations, team development plans, and how to create inclusive, empowering environments where colleagues can thrive. EDI & Belonging At the heart of Environment Bank are the people, who make it all possible. We employ individuals, who share the same passion to live our Environment Bank mission and values. At Environment Bank we believe that fostering a diverse, equitable, and inclusive workplace makes us more innovative, dynamic, and competitive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to creating an environment where everyone is valued and respected, free from discrimination based on race, religion, sexual orientation, age, marital status, disability, gender identity or expression, or any other legally protected status. Qualifications Proven experience as an HR / People Business Partner or equivalent senior HR role, with experience of managing HR teams Strong understanding of HR best practices and employment legislation Ability to build and maintain strong relationships with stakeholders at all levels Demonstrated ability to influence and drive change within an organisational design Start up to scale up organisational experience Proficiency in using HR data and analytics to inform decision making Professional HR qualification (CIPD or equivalent) is preferred but not essential Ability to work in a fast paced dynamic environment Exceptional interpersonal and communication skills Benefits Performance based annual bonus up to 10% of salary Pension scheme with employer matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leave after probation Remote and hybrid flexible working options Regional and departmental team co working days Expenses paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
About us At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role As a senior People Partner, you will be a key strategic and operational advisor within the organisation, working closely with the leadership team, and reporting into the Director of People and Operations. You will align people initiatives with our business objectives. You will play a vital role in shaping our culture, enhancing employee engagement, and fostering a high performance environment. The ideal candidate will possess strong HR expertise, exceptional interpersonal skills and a deep understanding of organisational dynamics, having worked for a start up or a scale up where there has been progressive growth. This is a largely remote role, with the occasional travel to our hub offices in London, Bristol and York. Key Responsibilities Strategic Partnership Act as a trusted advisor to senior leaders and stakeholders, providing expert guidance on people strategy, organisational design, and long term workforce planning. Partner with leadership teams and stakeholders to ensure people plans align with business objectives and support a high performance, values driven culture. Influence decision making using data, insight, and strong commercial understanding of the organisation's needs. Employee Relations & Support Lead on complex and sensitive employee relations casework, ensuring fair, consistent, and legally compliant approaches. Provide proactive guidance to managers on policy interpretation, best practice, performance concerns, sickness management, and conflict resolution. Identify trends in ER issues and recommend preventative actions or training. Talent Management Design and deliver initiatives across succession planning, talent assessment, leadership development, and performance management. Support leaders in identifying critical roles, talent pipelines, and development pathways to enable organisational growth. Change Management Lead and support organisational change initiatives, including restructures, team redesigns, TUPE processes (if applicable), and shifts to new HR operating models. Provide change expertise to help leaders plan, communicate, and implement change in a way that protects employee experience and mitigates risk. Facilitate consultation processes, documentation, timelines, and impact assessments to ensure smooth transitions. Data & Insights Use HR analytics, dashboards, and people metrics (e.g., attrition, engagement, capability gaps, absence, ER trends) to inform priorities and decision making. Identify people related risks, opportunities, and patterns, presenting actionable recommendations to senior stakeholders. Partner with People Coordinator to improve data integrity, reporting cadence, and insight driven interventions. Coaching & Development Coach and mentor team leaders and managers to strengthen people management capability, confidence, and judgement. Support leadership development through one to one coaching, facilitated workshops, and ongoing performance dialogue. Guide managers on career conversations, team development plans, and how to create inclusive, empowering environments where colleagues can thrive. EDI & Belonging At the heart of Environment Bank are the people, who make it all possible. We employ individuals, who share the same passion to live our Environment Bank mission and values. At Environment Bank we believe that fostering a diverse, equitable, and inclusive workplace makes us more innovative, dynamic, and competitive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to creating an environment where everyone is valued and respected, free from discrimination based on race, religion, sexual orientation, age, marital status, disability, gender identity or expression, or any other legally protected status. Qualifications Proven experience as an HR / People Business Partner or equivalent senior HR role, with experience of managing HR teams Strong understanding of HR best practices and employment legislation Ability to build and maintain strong relationships with stakeholders at all levels Demonstrated ability to influence and drive change within an organisational design Start up to scale up organisational experience Proficiency in using HR data and analytics to inform decision making Professional HR qualification (CIPD or equivalent) is preferred but not essential Ability to work in a fast paced dynamic environment Exceptional interpersonal and communication skills Benefits Performance based annual bonus up to 10% of salary Pension scheme with employer matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leave after probation Remote and hybrid flexible working options Regional and departmental team co working days Expenses paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
Jan 29, 2026
Full time
About us At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role As a senior People Partner, you will be a key strategic and operational advisor within the organisation, working closely with the leadership team, and reporting into the Director of People and Operations. You will align people initiatives with our business objectives. You will play a vital role in shaping our culture, enhancing employee engagement, and fostering a high performance environment. The ideal candidate will possess strong HR expertise, exceptional interpersonal skills and a deep understanding of organisational dynamics, having worked for a start up or a scale up where there has been progressive growth. This is a largely remote role, with the occasional travel to our hub offices in London, Bristol and York. Key Responsibilities Strategic Partnership Act as a trusted advisor to senior leaders and stakeholders, providing expert guidance on people strategy, organisational design, and long term workforce planning. Partner with leadership teams and stakeholders to ensure people plans align with business objectives and support a high performance, values driven culture. Influence decision making using data, insight, and strong commercial understanding of the organisation's needs. Employee Relations & Support Lead on complex and sensitive employee relations casework, ensuring fair, consistent, and legally compliant approaches. Provide proactive guidance to managers on policy interpretation, best practice, performance concerns, sickness management, and conflict resolution. Identify trends in ER issues and recommend preventative actions or training. Talent Management Design and deliver initiatives across succession planning, talent assessment, leadership development, and performance management. Support leaders in identifying critical roles, talent pipelines, and development pathways to enable organisational growth. Change Management Lead and support organisational change initiatives, including restructures, team redesigns, TUPE processes (if applicable), and shifts to new HR operating models. Provide change expertise to help leaders plan, communicate, and implement change in a way that protects employee experience and mitigates risk. Facilitate consultation processes, documentation, timelines, and impact assessments to ensure smooth transitions. Data & Insights Use HR analytics, dashboards, and people metrics (e.g., attrition, engagement, capability gaps, absence, ER trends) to inform priorities and decision making. Identify people related risks, opportunities, and patterns, presenting actionable recommendations to senior stakeholders. Partner with People Coordinator to improve data integrity, reporting cadence, and insight driven interventions. Coaching & Development Coach and mentor team leaders and managers to strengthen people management capability, confidence, and judgement. Support leadership development through one to one coaching, facilitated workshops, and ongoing performance dialogue. Guide managers on career conversations, team development plans, and how to create inclusive, empowering environments where colleagues can thrive. EDI & Belonging At the heart of Environment Bank are the people, who make it all possible. We employ individuals, who share the same passion to live our Environment Bank mission and values. At Environment Bank we believe that fostering a diverse, equitable, and inclusive workplace makes us more innovative, dynamic, and competitive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to creating an environment where everyone is valued and respected, free from discrimination based on race, religion, sexual orientation, age, marital status, disability, gender identity or expression, or any other legally protected status. Qualifications Proven experience as an HR / People Business Partner or equivalent senior HR role, with experience of managing HR teams Strong understanding of HR best practices and employment legislation Ability to build and maintain strong relationships with stakeholders at all levels Demonstrated ability to influence and drive change within an organisational design Start up to scale up organisational experience Proficiency in using HR data and analytics to inform decision making Professional HR qualification (CIPD or equivalent) is preferred but not essential Ability to work in a fast paced dynamic environment Exceptional interpersonal and communication skills Benefits Performance based annual bonus up to 10% of salary Pension scheme with employer matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leave after probation Remote and hybrid flexible working options Regional and departmental team co working days Expenses paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
About us At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role As a senior People Partner, you will be a key strategic and operational advisor within the organisation, working closely with the leadership team, and reporting into the Director of People and Operations. You will align people initiatives with our business objectives. You will play a vital role in shaping our culture, enhancing employee engagement, and fostering a high performance environment. The ideal candidate will possess strong HR expertise, exceptional interpersonal skills and a deep understanding of organisational dynamics, having worked for a start up or a scale up where there has been progressive growth. This is a largely remote role, with the occasional travel to our hub offices in London, Bristol and York. Key Responsibilities Strategic Partnership Act as a trusted advisor to senior leaders and stakeholders, providing expert guidance on people strategy, organisational design, and long term workforce planning. Partner with leadership teams and stakeholders to ensure people plans align with business objectives and support a high performance, values driven culture. Influence decision making using data, insight, and strong commercial understanding of the organisation's needs. Employee Relations & Support Lead on complex and sensitive employee relations casework, ensuring fair, consistent, and legally compliant approaches. Provide proactive guidance to managers on policy interpretation, best practice, performance concerns, sickness management, and conflict resolution. Identify trends in ER issues and recommend preventative actions or training. Talent Management Design and deliver initiatives across succession planning, talent assessment, leadership development, and performance management. Support leaders in identifying critical roles, talent pipelines, and development pathways to enable organisational growth. Change Management Lead and support organisational change initiatives, including restructures, team redesigns, TUPE processes (if applicable), and shifts to new HR operating models. Provide change expertise to help leaders plan, communicate, and implement change in a way that protects employee experience and mitigates risk. Facilitate consultation processes, documentation, timelines, and impact assessments to ensure smooth transitions. Data & Insights Use HR analytics, dashboards, and people metrics (e.g., attrition, engagement, capability gaps, absence, ER trends) to inform priorities and decision making. Identify people related risks, opportunities, and patterns, presenting actionable recommendations to senior stakeholders. Partner with People Coordinator to improve data integrity, reporting cadence, and insight driven interventions. Coaching & Development Coach and mentor team leaders and managers to strengthen people management capability, confidence, and judgement. Support leadership development through one to one coaching, facilitated workshops, and ongoing performance dialogue. Guide managers on career conversations, team development plans, and how to create inclusive, empowering environments where colleagues can thrive. EDI & Belonging At the heart of Environment Bank are the people, who make it all possible. We employ individuals, who share the same passion to live our Environment Bank mission and values. At Environment Bank we believe that fostering a diverse, equitable, and inclusive workplace makes us more innovative, dynamic, and competitive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to creating an environment where everyone is valued and respected, free from discrimination based on race, religion, sexual orientation, age, marital status, disability, gender identity or expression, or any other legally protected status. Qualifications Proven experience as an HR / People Business Partner or equivalent senior HR role, with experience of managing HR teams Strong understanding of HR best practices and employment legislation Ability to build and maintain strong relationships with stakeholders at all levels Demonstrated ability to influence and drive change within an organisational design Start up to scale up organisational experience Proficiency in using HR data and analytics to inform decision making Professional HR qualification (CIPD or equivalent) is preferred but not essential Ability to work in a fast paced dynamic environment Exceptional interpersonal and communication skills Benefits Performance based annual bonus up to 10% of salary Pension scheme with employer matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leave after probation Remote and hybrid flexible working options Regional and departmental team co working days Expenses paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
Jan 29, 2026
Full time
About us At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role As a senior People Partner, you will be a key strategic and operational advisor within the organisation, working closely with the leadership team, and reporting into the Director of People and Operations. You will align people initiatives with our business objectives. You will play a vital role in shaping our culture, enhancing employee engagement, and fostering a high performance environment. The ideal candidate will possess strong HR expertise, exceptional interpersonal skills and a deep understanding of organisational dynamics, having worked for a start up or a scale up where there has been progressive growth. This is a largely remote role, with the occasional travel to our hub offices in London, Bristol and York. Key Responsibilities Strategic Partnership Act as a trusted advisor to senior leaders and stakeholders, providing expert guidance on people strategy, organisational design, and long term workforce planning. Partner with leadership teams and stakeholders to ensure people plans align with business objectives and support a high performance, values driven culture. Influence decision making using data, insight, and strong commercial understanding of the organisation's needs. Employee Relations & Support Lead on complex and sensitive employee relations casework, ensuring fair, consistent, and legally compliant approaches. Provide proactive guidance to managers on policy interpretation, best practice, performance concerns, sickness management, and conflict resolution. Identify trends in ER issues and recommend preventative actions or training. Talent Management Design and deliver initiatives across succession planning, talent assessment, leadership development, and performance management. Support leaders in identifying critical roles, talent pipelines, and development pathways to enable organisational growth. Change Management Lead and support organisational change initiatives, including restructures, team redesigns, TUPE processes (if applicable), and shifts to new HR operating models. Provide change expertise to help leaders plan, communicate, and implement change in a way that protects employee experience and mitigates risk. Facilitate consultation processes, documentation, timelines, and impact assessments to ensure smooth transitions. Data & Insights Use HR analytics, dashboards, and people metrics (e.g., attrition, engagement, capability gaps, absence, ER trends) to inform priorities and decision making. Identify people related risks, opportunities, and patterns, presenting actionable recommendations to senior stakeholders. Partner with People Coordinator to improve data integrity, reporting cadence, and insight driven interventions. Coaching & Development Coach and mentor team leaders and managers to strengthen people management capability, confidence, and judgement. Support leadership development through one to one coaching, facilitated workshops, and ongoing performance dialogue. Guide managers on career conversations, team development plans, and how to create inclusive, empowering environments where colleagues can thrive. EDI & Belonging At the heart of Environment Bank are the people, who make it all possible. We employ individuals, who share the same passion to live our Environment Bank mission and values. At Environment Bank we believe that fostering a diverse, equitable, and inclusive workplace makes us more innovative, dynamic, and competitive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to creating an environment where everyone is valued and respected, free from discrimination based on race, religion, sexual orientation, age, marital status, disability, gender identity or expression, or any other legally protected status. Qualifications Proven experience as an HR / People Business Partner or equivalent senior HR role, with experience of managing HR teams Strong understanding of HR best practices and employment legislation Ability to build and maintain strong relationships with stakeholders at all levels Demonstrated ability to influence and drive change within an organisational design Start up to scale up organisational experience Proficiency in using HR data and analytics to inform decision making Professional HR qualification (CIPD or equivalent) is preferred but not essential Ability to work in a fast paced dynamic environment Exceptional interpersonal and communication skills Benefits Performance based annual bonus up to 10% of salary Pension scheme with employer matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leave after probation Remote and hybrid flexible working options Regional and departmental team co working days Expenses paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
HKA is a leading global consultancy in risk mitigation, dispute resolution, expert witness and litigation support. We anticipate, investigate and resolve complex challenges by harnessing world-leading multi-disciplinary expertise and experience. As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering and commercial damages matters. At HKA, you can expect: A genuinely collaborative culture where we invest in growing our FACD practice and your career together. A pivotal role in shaping the future of our FACD offering across EMEA and globally. The opportunity to leverage HKA's reputation as one of the world's most respected expert witness firms to accelerate the growth of your valuation and financial damages portfolio. Access to an outstanding expert platform, cutting edge methodologies and a global network of specialists. The Opportunity As a Senior Manager / Associate Director in our Forensic Accounting & Commercial Damages (FACD) team, you'll be part of a high performing global practice known for delivering market leading expert advisory services. This is an exciting stage for our London team, offering the chance to step into a visible leadership role, working alongside Partners recognised internationally for their expertise in contentious valuations and forensic accounting. You will play a key role in the success and continued expansion of our International FACD practice by: Leading substantial workstreams on complex disputes and managing smaller engagements end to end. Owning key client relationships and ensuring exceptional delivery. Guiding, coaching and developing junior colleagues as part of a growing team. Drafting articulate, concise and compelling expert reports, supporting our experts on high value disputes. Conducting and reviewing sophisticated financial, accounting and economic analyses with a high degree of technical rigour. Performing business valuations, using relevant tools and methodologies to generate robust and defensible opinions. Communicating insights and deliverables clearly to Partners, clients and legal teams. Driving business development, including attending industry events, identifying opportunities and contributing to thought leadership. Leading internal development initiatives, from training to process improvement. Skills & Experience We're looking for an ambitious, analytical and commercially sharp Senior Manager / Associate Director who brings: A graduate or postgraduate degree in accounting, finance, economics, or a related quantitative field. Qualified accountant status (ACA, ACCA or equivalent) with experience in a recognised professional services environment specifically within forensics. Demonstrated experience in forensic accounting, contentious valuations, and dispute related engagements. Strong problem solving skills, exceptional analytical capability and meticulous attention to detail. The ability to think strategically and operate confidently in ambiguous or evolving situations. Outstanding written and verbal communication skills, with the ability to explain complex issues clearly. A reputation as a trusted colleague and collaborative team member. Fluency in English is essential; additional language capability is advantageous but not required. ED&I at HKA: HKA has a thriving ED&I committee working hard to provide an inclusive and welcoming environment for a truly diverse set of employees. We are committed as a business on the continued improvement of our Equality, Diversity and Inclusion strategy, please visit our careers page for further information or feel free to ask our recruitment team for further information. All HKA employment decisions are firstly made on merit and shall be made without regard to age, disability, gender or gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or any other basis in compliance with local legislation. For more information, email .
Jan 28, 2026
Full time
HKA is a leading global consultancy in risk mitigation, dispute resolution, expert witness and litigation support. We anticipate, investigate and resolve complex challenges by harnessing world-leading multi-disciplinary expertise and experience. As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering and commercial damages matters. At HKA, you can expect: A genuinely collaborative culture where we invest in growing our FACD practice and your career together. A pivotal role in shaping the future of our FACD offering across EMEA and globally. The opportunity to leverage HKA's reputation as one of the world's most respected expert witness firms to accelerate the growth of your valuation and financial damages portfolio. Access to an outstanding expert platform, cutting edge methodologies and a global network of specialists. The Opportunity As a Senior Manager / Associate Director in our Forensic Accounting & Commercial Damages (FACD) team, you'll be part of a high performing global practice known for delivering market leading expert advisory services. This is an exciting stage for our London team, offering the chance to step into a visible leadership role, working alongside Partners recognised internationally for their expertise in contentious valuations and forensic accounting. You will play a key role in the success and continued expansion of our International FACD practice by: Leading substantial workstreams on complex disputes and managing smaller engagements end to end. Owning key client relationships and ensuring exceptional delivery. Guiding, coaching and developing junior colleagues as part of a growing team. Drafting articulate, concise and compelling expert reports, supporting our experts on high value disputes. Conducting and reviewing sophisticated financial, accounting and economic analyses with a high degree of technical rigour. Performing business valuations, using relevant tools and methodologies to generate robust and defensible opinions. Communicating insights and deliverables clearly to Partners, clients and legal teams. Driving business development, including attending industry events, identifying opportunities and contributing to thought leadership. Leading internal development initiatives, from training to process improvement. Skills & Experience We're looking for an ambitious, analytical and commercially sharp Senior Manager / Associate Director who brings: A graduate or postgraduate degree in accounting, finance, economics, or a related quantitative field. Qualified accountant status (ACA, ACCA or equivalent) with experience in a recognised professional services environment specifically within forensics. Demonstrated experience in forensic accounting, contentious valuations, and dispute related engagements. Strong problem solving skills, exceptional analytical capability and meticulous attention to detail. The ability to think strategically and operate confidently in ambiguous or evolving situations. Outstanding written and verbal communication skills, with the ability to explain complex issues clearly. A reputation as a trusted colleague and collaborative team member. Fluency in English is essential; additional language capability is advantageous but not required. ED&I at HKA: HKA has a thriving ED&I committee working hard to provide an inclusive and welcoming environment for a truly diverse set of employees. We are committed as a business on the continued improvement of our Equality, Diversity and Inclusion strategy, please visit our careers page for further information or feel free to ask our recruitment team for further information. All HKA employment decisions are firstly made on merit and shall be made without regard to age, disability, gender or gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or any other basis in compliance with local legislation. For more information, email .
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 26, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 26, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 26, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 26, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 26, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
