Job Title: HVAC Technical Lead Location: Portsmouth Naval Base - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: up to 52,000 depending on skills and experience + Overtime What you'll be doing: Works with a high degree of technical autonomy , using expertise to provide advice and guidance to other professionals within project/team. Using the programme delivery plan, prioritise team activities to ensure schedule and cost-effective working is delivered alongside quality expectations Act as a project focal point for discipline specific tasks, championing continuous improvement, ensuring best practices are adopted, and ensuring overall compliance to the discipline strategy Deploying high expertise in engineering toolsets including CAD and information management tools to deliver complex design activities through to completion Use knowledge and experience of the discipline to make decisions and facilitate problem-solving guided by policies, procedures and business plan Able to effectively escalate where appropriate complex design issues and advise Detail Design Delivery Team Lead on proposed technical resolutions where there is an impact to predicted programme delivery plan Advise Detail Design Team Lead and Technical Specialist of capability gaps and development needs of team so they can be addressed using training and development plans May act as an informal or indirect leadership resource, supporting activities such as skills coaching, mentoring and contributing to management reporting Your skills and experiences: Experience of large-scale engineering projects or technical roles Requires a breadth and depth of specialist technical knowledge and a broad experience of processes, data, systems and the business environment HNC/HND qualified, (technology, engineering or science related discipline). Requires completion of vocational training (Apprenticeship, Vocational Qualifications) or the equivalent experience HVAC experience or Auxiliary Systems preferred, Considerable experience in engineering or technical role Preferred Ship Building experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Design Services HVAC team: The BAE Systems Design Services HVAC Team consists of 15 engineers, that develop and delivering HVAC design guidance's, testing, commissioning and fault finding for all current naval platforms based in Portsmouth Naval Base. HVAC Technical Lead , you will have the skills and experience for your primary role of supporting a defined range of detail design activities in line with all relevant processes and quality requirements, supplying advice and support to operations and other functions and ensuring defined objectives are achieved whilst continually maintaining quality and service requirements. This is an exciting new opportunity, with opportunities of progression and growth within the business. It is also an opportunity to be a part of a dynamic team with varied work and different challenges . Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date : 1st December 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Nov 23, 2025
Full time
Job Title: HVAC Technical Lead Location: Portsmouth Naval Base - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: up to 52,000 depending on skills and experience + Overtime What you'll be doing: Works with a high degree of technical autonomy , using expertise to provide advice and guidance to other professionals within project/team. Using the programme delivery plan, prioritise team activities to ensure schedule and cost-effective working is delivered alongside quality expectations Act as a project focal point for discipline specific tasks, championing continuous improvement, ensuring best practices are adopted, and ensuring overall compliance to the discipline strategy Deploying high expertise in engineering toolsets including CAD and information management tools to deliver complex design activities through to completion Use knowledge and experience of the discipline to make decisions and facilitate problem-solving guided by policies, procedures and business plan Able to effectively escalate where appropriate complex design issues and advise Detail Design Delivery Team Lead on proposed technical resolutions where there is an impact to predicted programme delivery plan Advise Detail Design Team Lead and Technical Specialist of capability gaps and development needs of team so they can be addressed using training and development plans May act as an informal or indirect leadership resource, supporting activities such as skills coaching, mentoring and contributing to management reporting Your skills and experiences: Experience of large-scale engineering projects or technical roles Requires a breadth and depth of specialist technical knowledge and a broad experience of processes, data, systems and the business environment HNC/HND qualified, (technology, engineering or science related discipline). Requires completion of vocational training (Apprenticeship, Vocational Qualifications) or the equivalent experience HVAC experience or Auxiliary Systems preferred, Considerable experience in engineering or technical role Preferred Ship Building experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Design Services HVAC team: The BAE Systems Design Services HVAC Team consists of 15 engineers, that develop and delivering HVAC design guidance's, testing, commissioning and fault finding for all current naval platforms based in Portsmouth Naval Base. HVAC Technical Lead , you will have the skills and experience for your primary role of supporting a defined range of detail design activities in line with all relevant processes and quality requirements, supplying advice and support to operations and other functions and ensuring defined objectives are achieved whilst continually maintaining quality and service requirements. This is an exciting new opportunity, with opportunities of progression and growth within the business. It is also an opportunity to be a part of a dynamic team with varied work and different challenges . Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date : 1st December 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
The closing date is 30 November 2025 In this client-facing role, the Senior Healthcare Lawyer will provide personalised, professional legal support across the Trust. As a key member of KingsLegal, the Senior Healthcare Lawyer will deliver expert legal advice and representation on complex healthcare law matters. This includes advocacy, handling sensitive and complex inquests, Court proceedings (particularly Court of Protection), the interface with NHSR and multi-faceted clinical negligence claims. The Senior Healthcare Lawyer will manage a wide range of healthcare advisory work, including supporting specialist teams with mental capacity, mental health, safeguarding, and consent issues. The role involves hands on casework, oral representation both at Court and with official bodies as well as the in person development and supervision of junior legal staff. The post holder will work closely with the General Counsel (Healthcare) and Head of Legal Services to deliver a premium, proficient legal service that aligns with the Trust's strategic goals. Main duties of the job Main Duties and Responsibilities Legal Case Management: LTPS Inquest matters Court of Protection cases (and other Court matters) Conduct detailed investigations, gather and analyse evidence, and prepare legal reports and advice. Undertake advocacy in various settings, including: Inquests Court of Protection hearings Magistrates Court County Court Public Inquiries Ensure compliance with NHS Resolution and statutory protocols. Represent the Trust in sensitive and complex legal matters, maintaining professionalism and protecting the Trust's reputation. Provide client facing advice in various settings: On the ward In the boardroom Off site Healthcare Advisory Work: Provide practical and timely legal advice on complex healthcare related issues, including: Consent Mental Capacity Mental health Safeguarding Best Interests Early identification and management of potential legal proceedings. Advise on the Trust's policies and regulatory obligations, recommending improvements. Governance and Risk Management: Analyse claims, inquests, and advisory data to identify trends and areas for improvement. Support governance processes and contribute legal input to Trust committees and working groups. Leadership and Management: Supervise, train, and mentor junior members of KingsLegal with strong in person attention. Support the recruitment, induction, and ongoing training within KingsLegal. Contribute to the strategic development of KingsLegal. Deliver Trust wide legal training for clinical and management staff. About us The Trust provides a full range of local and specialist services across its five sites. The trust wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person centred, digitally enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Person Specification Education and Qualifications Qualified solicitor, legal executive or barrister of England and Wales or equivalent experience and training. Evidence of significant post graduate diploma level or equivalent experience of claims and / or inquest management, in the NHS or similar environment. Extensive Inquest and/ or other Court advocacy competence Member of relevant Professional Body / Practicing Certificate (e.g. Solicitors Regulation Authority; Bar Council). Higher rights of audience Knowledge and Experience Significant experience of NHS Claims management, including high value clinical negligence claims and complex Coroner's Inquests or significant experience in a similar setting. Extensive experience of appearing in court and representing clients in contentious, high profile or high risk matters. An understanding of the importance of good file management, use of attendance notes and maintaining electronic records where required. Extensive experience in managing Court of Protection matters / Court applications. Strong knowledge and ability to provide prompt, accurate and consistent legal advice on healthcare regulatory matters. Strong track record of supervising and training junior legal staff. Skills and Competencies Able to represent the Trust at inquests and other Court matters and support non legal staff accordingly. Able to effectively and efficiently elevate to senior management for guidance and support on more complex matters. Strong strategic thinking - ability to anticipate and resolve problems before they arise. Excellent use of available information sources to enable efficient and effective planning. Proven ability to work under pressure and to tight and often changing deadlines. Proven ability to prepare comprehensive reports on claims and inquests for various committees, often at short notice. Proven ability to work on own initiative and organise workload, allocating work as necessary. Strong experience of working on internal and external committees in order to raise Trust profile and bring learning and key development knowledge to the Trust. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address King's College Hospital NHS Foundation Trust, King's College Hospital, London, UK Salary £64,156 to £71,148 a year, including high cost allowance Contract Permanent Working pattern Full time Reference number 213-CORP- Job locations King's College Hospital NHS Foundation Trust
Nov 23, 2025
Full time
The closing date is 30 November 2025 In this client-facing role, the Senior Healthcare Lawyer will provide personalised, professional legal support across the Trust. As a key member of KingsLegal, the Senior Healthcare Lawyer will deliver expert legal advice and representation on complex healthcare law matters. This includes advocacy, handling sensitive and complex inquests, Court proceedings (particularly Court of Protection), the interface with NHSR and multi-faceted clinical negligence claims. The Senior Healthcare Lawyer will manage a wide range of healthcare advisory work, including supporting specialist teams with mental capacity, mental health, safeguarding, and consent issues. The role involves hands on casework, oral representation both at Court and with official bodies as well as the in person development and supervision of junior legal staff. The post holder will work closely with the General Counsel (Healthcare) and Head of Legal Services to deliver a premium, proficient legal service that aligns with the Trust's strategic goals. Main duties of the job Main Duties and Responsibilities Legal Case Management: LTPS Inquest matters Court of Protection cases (and other Court matters) Conduct detailed investigations, gather and analyse evidence, and prepare legal reports and advice. Undertake advocacy in various settings, including: Inquests Court of Protection hearings Magistrates Court County Court Public Inquiries Ensure compliance with NHS Resolution and statutory protocols. Represent the Trust in sensitive and complex legal matters, maintaining professionalism and protecting the Trust's reputation. Provide client facing advice in various settings: On the ward In the boardroom Off site Healthcare Advisory Work: Provide practical and timely legal advice on complex healthcare related issues, including: Consent Mental Capacity Mental health Safeguarding Best Interests Early identification and management of potential legal proceedings. Advise on the Trust's policies and regulatory obligations, recommending improvements. Governance and Risk Management: Analyse claims, inquests, and advisory data to identify trends and areas for improvement. Support governance processes and contribute legal input to Trust committees and working groups. Leadership and Management: Supervise, train, and mentor junior members of KingsLegal with strong in person attention. Support the recruitment, induction, and ongoing training within KingsLegal. Contribute to the strategic development of KingsLegal. Deliver Trust wide legal training for clinical and management staff. About us The Trust provides a full range of local and specialist services across its five sites. The trust wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person centred, digitally enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Person Specification Education and Qualifications Qualified solicitor, legal executive or barrister of England and Wales or equivalent experience and training. Evidence of significant post graduate diploma level or equivalent experience of claims and / or inquest management, in the NHS or similar environment. Extensive Inquest and/ or other Court advocacy competence Member of relevant Professional Body / Practicing Certificate (e.g. Solicitors Regulation Authority; Bar Council). Higher rights of audience Knowledge and Experience Significant experience of NHS Claims management, including high value clinical negligence claims and complex Coroner's Inquests or significant experience in a similar setting. Extensive experience of appearing in court and representing clients in contentious, high profile or high risk matters. An understanding of the importance of good file management, use of attendance notes and maintaining electronic records where required. Extensive experience in managing Court of Protection matters / Court applications. Strong knowledge and ability to provide prompt, accurate and consistent legal advice on healthcare regulatory matters. Strong track record of supervising and training junior legal staff. Skills and Competencies Able to represent the Trust at inquests and other Court matters and support non legal staff accordingly. Able to effectively and efficiently elevate to senior management for guidance and support on more complex matters. Strong strategic thinking - ability to anticipate and resolve problems before they arise. Excellent use of available information sources to enable efficient and effective planning. Proven ability to work under pressure and to tight and often changing deadlines. Proven ability to prepare comprehensive reports on claims and inquests for various committees, often at short notice. Proven ability to work on own initiative and organise workload, allocating work as necessary. Strong experience of working on internal and external committees in order to raise Trust profile and bring learning and key development knowledge to the Trust. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address King's College Hospital NHS Foundation Trust, King's College Hospital, London, UK Salary £64,156 to £71,148 a year, including high cost allowance Contract Permanent Working pattern Full time Reference number 213-CORP- Job locations King's College Hospital NHS Foundation Trust
About the role: We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD's Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes-such as battery retrofit operations, field service campaigns, and service upgrade initiatives-while maintaining efficient daily aftersales operations. The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills, and the resilience to thrive under pressure in a fast-paced environment. The role works closely with technical, engineering, quality, parts, project, and key account teams across both the UK and Europe. Working Location: Hounslow, London (Fully Office-based) Key responsibilities: 1. Major Project Operations Lead or support the operational rollout of key programmes, including battery retrofit projects, field campaigns, and service upgrades. Coordinate project timelines, resource allocation, reporting, and cross-functional communication to ensure on-time delivery. Manage daily follow-ups, documentation control, risk tracking, and progress monitoring across multiple concurrent projects. 2. Operational Support & Process Execution Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination, and customer escalations. Improve service efficiency, turnaround time, parts availability, and warranty cost control. Ensure all operations comply with UK/EU regulations and adhere to BYD's global service standards. 3. Data Analysis & Process Development Prepare high-quality operational reports, dashboards, performance analyses, and presentations using Excel, PowerPoint, Power BI, and other tools. Consolidate and analyze large datasets to identify trends, operational risks, and improvement opportunities. Maintain clear, accurate, and well-organised documentation for major projects and operational processes. 4. Stakeholder & Customer Coordination Collaborate closely with key accounts, internal technical teams, suppliers, and engineering experts to support project and service delivery. Support customer meetings, service reviews, and communication on major operational topics. Manage escalations and ensure timely and effective resolution of critical customer issues. Your profile: Education & Experience Bachelor's degree or above in Engineering, Operations, Business, or related fields. 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management. Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment. Skills & Competencies Exceptional multi-tasking and organisational skills. High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus. Strong analytical skills with the ability to interpret data and present insights effectively. Excellent communication and stakeholder management skills. Ability to build, optimise, and maintain operational processes. Familiarity with EV systems, batteries, or automotive service operations is advantageous. Personal Attributes High stress tolerance and ability to handle fast-paced, demanding workflows. Detail-oriented, structured, and dependable. Hands-on, proactive, and solution-driven, with strong ownership of tasks. Team player who can also work independently when required. Bilingual (English/Mandarin) preferred. We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Nov 22, 2025
Full time
About the role: We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD's Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes-such as battery retrofit operations, field service campaigns, and service upgrade initiatives-while maintaining efficient daily aftersales operations. The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills, and the resilience to thrive under pressure in a fast-paced environment. The role works closely with technical, engineering, quality, parts, project, and key account teams across both the UK and Europe. Working Location: Hounslow, London (Fully Office-based) Key responsibilities: 1. Major Project Operations Lead or support the operational rollout of key programmes, including battery retrofit projects, field campaigns, and service upgrades. Coordinate project timelines, resource allocation, reporting, and cross-functional communication to ensure on-time delivery. Manage daily follow-ups, documentation control, risk tracking, and progress monitoring across multiple concurrent projects. 2. Operational Support & Process Execution Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination, and customer escalations. Improve service efficiency, turnaround time, parts availability, and warranty cost control. Ensure all operations comply with UK/EU regulations and adhere to BYD's global service standards. 3. Data Analysis & Process Development Prepare high-quality operational reports, dashboards, performance analyses, and presentations using Excel, PowerPoint, Power BI, and other tools. Consolidate and analyze large datasets to identify trends, operational risks, and improvement opportunities. Maintain clear, accurate, and well-organised documentation for major projects and operational processes. 4. Stakeholder & Customer Coordination Collaborate closely with key accounts, internal technical teams, suppliers, and engineering experts to support project and service delivery. Support customer meetings, service reviews, and communication on major operational topics. Manage escalations and ensure timely and effective resolution of critical customer issues. Your profile: Education & Experience Bachelor's degree or above in Engineering, Operations, Business, or related fields. 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management. Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment. Skills & Competencies Exceptional multi-tasking and organisational skills. High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus. Strong analytical skills with the ability to interpret data and present insights effectively. Excellent communication and stakeholder management skills. Ability to build, optimise, and maintain operational processes. Familiarity with EV systems, batteries, or automotive service operations is advantageous. Personal Attributes High stress tolerance and ability to handle fast-paced, demanding workflows. Detail-oriented, structured, and dependable. Hands-on, proactive, and solution-driven, with strong ownership of tasks. Team player who can also work independently when required. Bilingual (English/Mandarin) preferred. We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
As a Vice President in Treasury Business Oversight Compliance, you will play a critical role in safeguarding the integrity of financial operations by identifying and assessing compliance and reputation risks across business activities, systems, and processes. You will engage with and advise senior business stakeholders on compliance-related matters, including with respect to the management and effective remediation of any identified compliance or reputation risks/issues. You will contribute to the implementation of compliance policies aligned with global regulatory standards and ensure internal frameworks meet jurisdictional requirements. Collaborating closely with the First Line of Defence, Legal, and Risk teams, you will foster a unified approach to risk management and compliance oversight. In this role, you will contribute to strategic planning, policy development, and continuous improvement initiatives. As a subject matter expert, you will guide others, influence cross-functional operations, and support the organisation's control and governance agenda. The successful candidate must have: Regulatory Expertise: You bring a strong understanding of technical regulations and compliance frameworks, enabling you to navigate complex regulatory environments with confidence and precision. Analytical Thinking: You apply structured, data driven analysis to identify trends, assess risks, and support sound decision making across compliance and business oversight functions. Attention to Detail: You demonstrate a meticulous approach to reviewing transactions, documentation, and processes, ensuring accuracy, consistency, and adherence to regulatory standards, as well as applicable Barclays Policy/Standard requirements. Problem Solving Skills: You have strong problem solving skills and a demonstrated ability to take initiative, work independently and critically identify and analyse issues associated with sophisticated products and transactions Strong Stakeholder Management Skills: You develop and maintain effective and collaborative relationships with both key business stakeholders and colleagues from other functions, which supports your ability to function as a trusted compliance advisor and to effectively drive required issue remediation actions through to resolution. You also have excellent written and verbal communication skills with the ability to successfully convey sensitive or difficult information Other highly valued skills to have Tax Knowledge: A foundational understanding of tax principles and their implications within financial services enhances your ability to assess compliance and reputation risks holistically. Legal and/or Compliance Acumen: A background in legal or compliance studies or experience in legal, compliance or other control function environments supports your ability to interpret regulatory requirements. Contribute to policy development, provide solutions and check and challenge business stakeholders. Transaction Review Experience: Familiarity with reviewing financial transactions for compliance and reputation risk indicators strengthens your ability to detect potential issues or areas of concern and ensure alignment with both regulatory and Barclays Policy/Standard requirements. This role is based in London. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. Purpose of the role To provide data led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in a compliance with Barclays legal, regulatory and ethical responsibilities. Accountabilities Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing and systems to. Identification and investigation of potential market abuse, including but not limited to, Insider Dealing, Unlawful Disclosure, Market Manipulation or Anti Competitive Conduct. Conduct investigation of compliance risk events or breaches. Oversight and check and challenge of corrective actions and preventative measures to avoid future occurrences. Implementation of compliance policies and procedures in line with regulatory requirements and ensuring that the bank's internal policies are aligned with international standards, including jurisdictional requirements. Collaboration with 1LOD, other relevant Compliance teams and legal, and relevant risk management functions to facilitate a comprehensive approach to compliance and risk management. Identification, investigation and oversight of potential money laundering, terrorist financing or other financial crime. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/methods; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Nov 21, 2025
Full time
As a Vice President in Treasury Business Oversight Compliance, you will play a critical role in safeguarding the integrity of financial operations by identifying and assessing compliance and reputation risks across business activities, systems, and processes. You will engage with and advise senior business stakeholders on compliance-related matters, including with respect to the management and effective remediation of any identified compliance or reputation risks/issues. You will contribute to the implementation of compliance policies aligned with global regulatory standards and ensure internal frameworks meet jurisdictional requirements. Collaborating closely with the First Line of Defence, Legal, and Risk teams, you will foster a unified approach to risk management and compliance oversight. In this role, you will contribute to strategic planning, policy development, and continuous improvement initiatives. As a subject matter expert, you will guide others, influence cross-functional operations, and support the organisation's control and governance agenda. The successful candidate must have: Regulatory Expertise: You bring a strong understanding of technical regulations and compliance frameworks, enabling you to navigate complex regulatory environments with confidence and precision. Analytical Thinking: You apply structured, data driven analysis to identify trends, assess risks, and support sound decision making across compliance and business oversight functions. Attention to Detail: You demonstrate a meticulous approach to reviewing transactions, documentation, and processes, ensuring accuracy, consistency, and adherence to regulatory standards, as well as applicable Barclays Policy/Standard requirements. Problem Solving Skills: You have strong problem solving skills and a demonstrated ability to take initiative, work independently and critically identify and analyse issues associated with sophisticated products and transactions Strong Stakeholder Management Skills: You develop and maintain effective and collaborative relationships with both key business stakeholders and colleagues from other functions, which supports your ability to function as a trusted compliance advisor and to effectively drive required issue remediation actions through to resolution. You also have excellent written and verbal communication skills with the ability to successfully convey sensitive or difficult information Other highly valued skills to have Tax Knowledge: A foundational understanding of tax principles and their implications within financial services enhances your ability to assess compliance and reputation risks holistically. Legal and/or Compliance Acumen: A background in legal or compliance studies or experience in legal, compliance or other control function environments supports your ability to interpret regulatory requirements. Contribute to policy development, provide solutions and check and challenge business stakeholders. Transaction Review Experience: Familiarity with reviewing financial transactions for compliance and reputation risk indicators strengthens your ability to detect potential issues or areas of concern and ensure alignment with both regulatory and Barclays Policy/Standard requirements. This role is based in London. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. Purpose of the role To provide data led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in a compliance with Barclays legal, regulatory and ethical responsibilities. Accountabilities Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing and systems to. Identification and investigation of potential market abuse, including but not limited to, Insider Dealing, Unlawful Disclosure, Market Manipulation or Anti Competitive Conduct. Conduct investigation of compliance risk events or breaches. Oversight and check and challenge of corrective actions and preventative measures to avoid future occurrences. Implementation of compliance policies and procedures in line with regulatory requirements and ensuring that the bank's internal policies are aligned with international standards, including jurisdictional requirements. Collaboration with 1LOD, other relevant Compliance teams and legal, and relevant risk management functions to facilitate a comprehensive approach to compliance and risk management. Identification, investigation and oversight of potential money laundering, terrorist financing or other financial crime. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/methods; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Regulatory and Compliance Lead (CASS Specialist) Location: London (Hybrid - Office, Home, and Occasional Client Site Travel) Salary: £79,000-£94,000 with Generous Benefits Package About the Opportunity RGH Global is excited to partner with our client, a leading provider of regulated outsourcing services within the financial services industry, to recruit a Regulatory and Compliance Lead with CASS Specialism. This is a fantastic opportunity for an experienced compliance professional to join a dynamic organization, delivering exceptional service to clients and driving strategic compliance initiatives. As the first point of contact for clients and beneficiaries, you will play a pivotal role in ensuring regulatory compliance, with a focus on Client Assets Sourcebook (CASS) requirements, while supporting broader compliance objectives. This hybrid role offers flexibility, combining work from our client's London office, home, and occasional travel to client sites. Your Benefits Competitive salary and comprehensive benefits package. Opportunities for training and professional development to enhance your skills. A supportive, inclusive workplace committed to diversity, equality, and positive change. Role Summary As a Regulatory and Compliance Lead (CASS Specialist), you will provide second-line compliance support, acting as a strategic partner to business leaders to align regulatory and compliance initiatives (including Consumer Duty) with organizational goals. This role combines strategic oversight with hands-on compliance advisory and operational responsibilities. You will leverage your CASS expertise and regulatory knowledge to manage compliance matters, guide stakeholders, and foster a culture of compliance excellence. Key Responsibilities Develop and maintain a comprehensive understanding of relevant laws, regulations, and internal policies. Provide expert advice on CASS, including client money and assets, CASS Resolution Pack (CASS RP), and Client Money and Assets Report (CMAR). Offer guidance to business units on compliance matters and conduct risk-based compliance reviews. Design and deliver compliance training programs to educate employees on regulations and policies. Monitor and enhance the effectiveness of compliance training initiatives. Collaborate with internal teams (e.g., quality assurance, risk management, internal audit) for a coordinated compliance approach. Investigate and respond to compliance-related inquiries from regulators, clients, and employees. Support the Senior Managers and Certification Regime (SMCR) by assisting with FCA Connect forms and Directory Persons submissions. Prepare and submit regulatory reports and filings. Keep management informed of significant compliance issues and emerging risks. Contribute to compliance governance reporting and management information (MI) for board reports. Stay informed about industry trends and participate in relevant forums. Manage compliance support staff as needed. Required Skills and Qualifications Certified professional in compliance or risk management. Strong CASS expertise, including client money/assets, CASS RP, and CMAR. Proven experience in a second-line compliance role within financial services. Working knowledge of the FCA Handbook. Excellent analytical and problem-solving skills to identify and mitigate compliance risks. Strong communication and interpersonal skills to convey complex compliance issues to non-specialists. Ability to work independently and collaboratively in a fast-paced, deadline-driven environment. Exceptional attention to detail and organizational skills. Proficiency in drafting compliance oversight reports and delivering face-to-face training. Ability to analyze FCA returns for consistency with prior submissions. Self-motivated with strong IT skills, particularly in Microsoft Excel and Office applications. Desirable Skills Experience with compliance monitoring tools and software. Strong decision-making skills under pressure. Knowledge of insurance industry practices and procedures. Equal Opportunities Our client is committed to fostering a diverse and inclusive workplace, promoting positive change and equality. Applications from all backgrounds are warmly welcomed. How to Apply If you're a compliance professional with a strong CASS background and a passion for driving regulatory excellence, we'd love to hear from you! Please submit your CV and a cover letter to RGH Global via our application portal or contact our team for more details. Join a forward-thinking organization and make a meaningful impact in the financial services industry!
Nov 20, 2025
Full time
Regulatory and Compliance Lead (CASS Specialist) Location: London (Hybrid - Office, Home, and Occasional Client Site Travel) Salary: £79,000-£94,000 with Generous Benefits Package About the Opportunity RGH Global is excited to partner with our client, a leading provider of regulated outsourcing services within the financial services industry, to recruit a Regulatory and Compliance Lead with CASS Specialism. This is a fantastic opportunity for an experienced compliance professional to join a dynamic organization, delivering exceptional service to clients and driving strategic compliance initiatives. As the first point of contact for clients and beneficiaries, you will play a pivotal role in ensuring regulatory compliance, with a focus on Client Assets Sourcebook (CASS) requirements, while supporting broader compliance objectives. This hybrid role offers flexibility, combining work from our client's London office, home, and occasional travel to client sites. Your Benefits Competitive salary and comprehensive benefits package. Opportunities for training and professional development to enhance your skills. A supportive, inclusive workplace committed to diversity, equality, and positive change. Role Summary As a Regulatory and Compliance Lead (CASS Specialist), you will provide second-line compliance support, acting as a strategic partner to business leaders to align regulatory and compliance initiatives (including Consumer Duty) with organizational goals. This role combines strategic oversight with hands-on compliance advisory and operational responsibilities. You will leverage your CASS expertise and regulatory knowledge to manage compliance matters, guide stakeholders, and foster a culture of compliance excellence. Key Responsibilities Develop and maintain a comprehensive understanding of relevant laws, regulations, and internal policies. Provide expert advice on CASS, including client money and assets, CASS Resolution Pack (CASS RP), and Client Money and Assets Report (CMAR). Offer guidance to business units on compliance matters and conduct risk-based compliance reviews. Design and deliver compliance training programs to educate employees on regulations and policies. Monitor and enhance the effectiveness of compliance training initiatives. Collaborate with internal teams (e.g., quality assurance, risk management, internal audit) for a coordinated compliance approach. Investigate and respond to compliance-related inquiries from regulators, clients, and employees. Support the Senior Managers and Certification Regime (SMCR) by assisting with FCA Connect forms and Directory Persons submissions. Prepare and submit regulatory reports and filings. Keep management informed of significant compliance issues and emerging risks. Contribute to compliance governance reporting and management information (MI) for board reports. Stay informed about industry trends and participate in relevant forums. Manage compliance support staff as needed. Required Skills and Qualifications Certified professional in compliance or risk management. Strong CASS expertise, including client money/assets, CASS RP, and CMAR. Proven experience in a second-line compliance role within financial services. Working knowledge of the FCA Handbook. Excellent analytical and problem-solving skills to identify and mitigate compliance risks. Strong communication and interpersonal skills to convey complex compliance issues to non-specialists. Ability to work independently and collaboratively in a fast-paced, deadline-driven environment. Exceptional attention to detail and organizational skills. Proficiency in drafting compliance oversight reports and delivering face-to-face training. Ability to analyze FCA returns for consistency with prior submissions. Self-motivated with strong IT skills, particularly in Microsoft Excel and Office applications. Desirable Skills Experience with compliance monitoring tools and software. Strong decision-making skills under pressure. Knowledge of insurance industry practices and procedures. Equal Opportunities Our client is committed to fostering a diverse and inclusive workplace, promoting positive change and equality. Applications from all backgrounds are warmly welcomed. How to Apply If you're a compliance professional with a strong CASS background and a passion for driving regulatory excellence, we'd love to hear from you! Please submit your CV and a cover letter to RGH Global via our application portal or contact our team for more details. Join a forward-thinking organization and make a meaningful impact in the financial services industry!
End Date Thursday 20 November 2025 Salary Range £43,803 - £48,670 Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Quality Assurance Manager - Lending & Trade Services LOCATIONS: Birmingham, Edinburgh, Glasgow, Leeds, Manchester or London SALARY: National £43,803 to £48,670/ London £51,777 to £57,730 HOURS: Full-Time WORKING PATTERN: As our team support US trading activity, we also operate during US trading hours. This means working hours will be 2pm to 10pm 5 days a week. This role is a remote based role and does not require regular attendance to an office location. About the Role At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities. An exciting role has become available within Commercial and Institutional Banking - Client Operations to support and service the LBCM New York operational process activity. This is an opportunity for a Quality Assurance Manager to join our Team in Lending and Trade servicing.The role will be based in the UK and cover the New York trading day, supporting a range of complex technical processes and manage the efficient production of high-quality outputs and analysis whilst anticipating stakeholders needs.This an exciting opportunity to advance your career in an area with a significant growth plan and holds a strategic priority for the Group in expanding our presence in the US market. What you'll be doing Provide assurance that our processes, people, and performance, meet the quality standards set out in our procedures, policies, and regulatory requirements. Own the process of reviewing and monitoring our controls and the performance against those controls, i.e. how a task is performed, oversight of the controls applied to how the task is performed and the performance of colleagues against these controls. Provide insightful, high quality, advice and guidance to team members. As the technical expert for the team, you will be responsible for Quality Checking and Quality Assurance for all the processing we undertake for the US business such as: - Standby Letters of Credit (SBLCs) - Supplier Chain Finance - Receivables Purchase - Lending Drawdowns - Lending Lifecycle events such as charging & billingWhile initially this activity will be completed on ACBS, strategic system enhancements are underway to migrate some of the Trade activity to our proprietary Trade system TI+ in Q1 2026. This is one of several system enhancements in plan to scale the business and support the growth aspirations of the US business over the next 5 years. Why Lloyds Banking Group We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. What you'll need To succeed in this role, you should ideally demonstrate the ability to: Carry out a range of demanding processes and technical duties where interpretation and sound judgment is required, ensuring work is completed accurately and adheres to all group specific policies and procedures Review documentation for client and facility onboarding, attending exploratory meetings and collaborating with colleagues to deliver for our customers. Support the Operations Manager(s) in the identification, resolution and remediation of risk events, complaints, and post-issue error correction Own, develop and deliver technical guides & training materials and aide memoirs, in support of the Risk Based Checking model and promote a culture of right first-time processing. Conduct monthly, quality sampling across products, teams, and colleagues, to provide post assurance activity. Become an SME in multiple Trade & Lending Products to provide support to all colleagues within the team. This includes owning, resolving and responding to technical queries relating to a team, product, or area with Trade & Lending Services. Specialist Knowledge and Expertise Uniform Rules for Collections v 522 Uniform Customs and Practice for Documentary Credits v 600 Uniform Rules for Demand Guarantees v 758 International Standby Practices (ISP98) International Standard Banking Practice (ICC Publication 745)We can bring you up to speed on our Group Policies, but you'll need to have sound knowledge of the legal and regulatory requirements pertaining to the provision of Trade products, and the environment in which Trade Services operates. We'll also encourage you to successfully attain a CITF qualification within 12 months of being in role. About Working For Us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Nov 20, 2025
Full time
End Date Thursday 20 November 2025 Salary Range £43,803 - £48,670 Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Quality Assurance Manager - Lending & Trade Services LOCATIONS: Birmingham, Edinburgh, Glasgow, Leeds, Manchester or London SALARY: National £43,803 to £48,670/ London £51,777 to £57,730 HOURS: Full-Time WORKING PATTERN: As our team support US trading activity, we also operate during US trading hours. This means working hours will be 2pm to 10pm 5 days a week. This role is a remote based role and does not require regular attendance to an office location. About the Role At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities. An exciting role has become available within Commercial and Institutional Banking - Client Operations to support and service the LBCM New York operational process activity. This is an opportunity for a Quality Assurance Manager to join our Team in Lending and Trade servicing.The role will be based in the UK and cover the New York trading day, supporting a range of complex technical processes and manage the efficient production of high-quality outputs and analysis whilst anticipating stakeholders needs.This an exciting opportunity to advance your career in an area with a significant growth plan and holds a strategic priority for the Group in expanding our presence in the US market. What you'll be doing Provide assurance that our processes, people, and performance, meet the quality standards set out in our procedures, policies, and regulatory requirements. Own the process of reviewing and monitoring our controls and the performance against those controls, i.e. how a task is performed, oversight of the controls applied to how the task is performed and the performance of colleagues against these controls. Provide insightful, high quality, advice and guidance to team members. As the technical expert for the team, you will be responsible for Quality Checking and Quality Assurance for all the processing we undertake for the US business such as: - Standby Letters of Credit (SBLCs) - Supplier Chain Finance - Receivables Purchase - Lending Drawdowns - Lending Lifecycle events such as charging & billingWhile initially this activity will be completed on ACBS, strategic system enhancements are underway to migrate some of the Trade activity to our proprietary Trade system TI+ in Q1 2026. This is one of several system enhancements in plan to scale the business and support the growth aspirations of the US business over the next 5 years. Why Lloyds Banking Group We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. What you'll need To succeed in this role, you should ideally demonstrate the ability to: Carry out a range of demanding processes and technical duties where interpretation and sound judgment is required, ensuring work is completed accurately and adheres to all group specific policies and procedures Review documentation for client and facility onboarding, attending exploratory meetings and collaborating with colleagues to deliver for our customers. Support the Operations Manager(s) in the identification, resolution and remediation of risk events, complaints, and post-issue error correction Own, develop and deliver technical guides & training materials and aide memoirs, in support of the Risk Based Checking model and promote a culture of right first-time processing. Conduct monthly, quality sampling across products, teams, and colleagues, to provide post assurance activity. Become an SME in multiple Trade & Lending Products to provide support to all colleagues within the team. This includes owning, resolving and responding to technical queries relating to a team, product, or area with Trade & Lending Services. Specialist Knowledge and Expertise Uniform Rules for Collections v 522 Uniform Customs and Practice for Documentary Credits v 600 Uniform Rules for Demand Guarantees v 758 International Standby Practices (ISP98) International Standard Banking Practice (ICC Publication 745)We can bring you up to speed on our Group Policies, but you'll need to have sound knowledge of the legal and regulatory requirements pertaining to the provision of Trade products, and the environment in which Trade Services operates. We'll also encourage you to successfully attain a CITF qualification within 12 months of being in role. About Working For Us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Portfolio Compliance Advisory Senior Manager - UK & Europe page is loaded Portfolio Compliance Advisory Senior Manager - UK & Europelocations: Cannon Street Officetime type: Full timeposted on: 今天发布time left to apply: 结束日期 2025年11月21日 (申请时间还剩 13 天)job requisition id: J62372# About the Opportunity Job Type: PermanentApplication Deadline: 21 November 2025 Job Description Title: Investment Compliance Advisory - Senior Manager Corporate Title: Senior Manager Location: London About Fidelity International Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with over $613 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.Our Global Platform Services provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest over $613 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Department Description General Counsel General Counsel (GC) is a trusted advisor to all parts of FIL, providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy & Strategic Relationship Management. Global Investment Compliance The Global Investment Compliance (GIC) function provides advice, support, oversight and challenge to teams across Fidelity's Investment Solutions and Services (ISS) business. Stakeholders include fund managers, research analysts, trading desks, corporate finance, institutional teams and their respective support groups. Purpose of the Role This is a replacement role which will play an active role in providing regulatory advice & interpretation and compliance support to ISS teams in the UK, Ireland and Continental Europe cutting across all asset classes namely Equities, Fixed Income and Multi-Asset, but may also include Private AssetsThe individual for this role is expected to bring strong technical expertise to the team, particularly focusing to improve the quality and coverage of end-to-end portfolio compliance advice to respective business stakeholders in the UK, Ireland and Continental Europe. The role will help to proactively anticipate, identify and address Investment Management team's compliance needs and collaborate with other advisory and monitoring leads in GIC, to deliver globally consistent and best in class compliance support Key Responsibilities Delivery Collaborate with investment personnel and their support teams to understand their perspective and the impact of investment guideline issues and interpretations on the investment process. You should deliver timely, high-quality compliance advice to Portfolio Management teams and their associated support teams. Acts as a partner to Product and Institutional teams, supporting the onboarding/launch of new institutional mandates and products, and consults with other GC and GIC team members to support timely and compliant onboarding/product launch. Demonstrate proficiency on Charles River (CRD), demonstrate experience and ability in interpreting compliance rules coded in CRD, particularly with respect to complex investment strategies, fixed income securities, FX, and derivatives. You should also be able to update and maintain Compliance lists in CRD. Assisting with pre-trade alerts and queries in Charles River and maintenance of the restricted list at FIL related to market conduct. Review the prospectus and IMAs to ensure they are consistent with FIL's internal guidelines and regulatory requirements as part of new onboarding calls or fund changes Understand and articulate differences in local requirements, working across GIC to improve global consistency Keep abreast of market trends around client mandates, how they impact portfolio strategy, and how regulators are responding Monitor emerging regulatory rules and announcements and make recommendations around clear policy, procedure and control implications Responding to client issues and regulatory inquiries related to Investment Management activities. Work closely with other advisory and monitoring colleagues in GIC, to identify improvement opportunities, actively drive efficiency, consistency and best practice globally Support in designing, implementing and monitoring of compliance metrics and KPIs. Ensure ISS mitigates compliance and legal risk by supporting an effective control culture Ensure that ISS understand internal compliance capabilities to influence realistic commitment to clients on e.g. monitoring Demonstrate high standards of excellence and integrity fully aligned to FIL's values and objectives Contribute to building a high performing team by supporting, coaching and/or mentoring other team members Anticipate potential conflict and the need for change, before these negatively impact on delivery Stakeholders Develop and maintain a strong peer network as well as productive relationships with senior stakeholders by providing expert support, quick issue resolution & confident challenge Represent the wider GIC team across formal committees and strategic project governance forums Play an active role in educating stakeholders, to drive sustainable improvements in compliance culture Work collaboratively with other GC teams to influence and contribute to the development of Group wide standards About you Self-starter who can work in a fast-paced environment under time critical deadlines with competing priorities and who is able to manage expectations of key stakeholders. Excellent communication skills are essential for this role as the role interfaces with many areas within the business and clear, concise and precise advice is essential for those you will interact with. Proven track record of delivering investment compliance advice focused on equities, fixed income and multi-asset instruments Someone with alternative assets and active ETF experience would be advantageous. Deep knowledge of the UK and European regulatory environment Strong appreciation of specific, relevant regulation and legislation e.g. UCITS, MIFID, AIFMD, SFTR, EMIR Ideally a relevant investment management qualification (e.g. Investment Management Certificate), but not essential. Effective influencer, able to build productive relationships, while comfortable challenging and negotiating different viewpoints Collaborative problem-solver able to work through ambiguous, shifting and sometimes competing priorities Feel Rewarded We will offer you a comprehensive benefits package. We will value your
Nov 20, 2025
Full time
Portfolio Compliance Advisory Senior Manager - UK & Europe page is loaded Portfolio Compliance Advisory Senior Manager - UK & Europelocations: Cannon Street Officetime type: Full timeposted on: 今天发布time left to apply: 结束日期 2025年11月21日 (申请时间还剩 13 天)job requisition id: J62372# About the Opportunity Job Type: PermanentApplication Deadline: 21 November 2025 Job Description Title: Investment Compliance Advisory - Senior Manager Corporate Title: Senior Manager Location: London About Fidelity International Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with over $613 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.Our Global Platform Services provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest over $613 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Department Description General Counsel General Counsel (GC) is a trusted advisor to all parts of FIL, providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy & Strategic Relationship Management. Global Investment Compliance The Global Investment Compliance (GIC) function provides advice, support, oversight and challenge to teams across Fidelity's Investment Solutions and Services (ISS) business. Stakeholders include fund managers, research analysts, trading desks, corporate finance, institutional teams and their respective support groups. Purpose of the Role This is a replacement role which will play an active role in providing regulatory advice & interpretation and compliance support to ISS teams in the UK, Ireland and Continental Europe cutting across all asset classes namely Equities, Fixed Income and Multi-Asset, but may also include Private AssetsThe individual for this role is expected to bring strong technical expertise to the team, particularly focusing to improve the quality and coverage of end-to-end portfolio compliance advice to respective business stakeholders in the UK, Ireland and Continental Europe. The role will help to proactively anticipate, identify and address Investment Management team's compliance needs and collaborate with other advisory and monitoring leads in GIC, to deliver globally consistent and best in class compliance support Key Responsibilities Delivery Collaborate with investment personnel and their support teams to understand their perspective and the impact of investment guideline issues and interpretations on the investment process. You should deliver timely, high-quality compliance advice to Portfolio Management teams and their associated support teams. Acts as a partner to Product and Institutional teams, supporting the onboarding/launch of new institutional mandates and products, and consults with other GC and GIC team members to support timely and compliant onboarding/product launch. Demonstrate proficiency on Charles River (CRD), demonstrate experience and ability in interpreting compliance rules coded in CRD, particularly with respect to complex investment strategies, fixed income securities, FX, and derivatives. You should also be able to update and maintain Compliance lists in CRD. Assisting with pre-trade alerts and queries in Charles River and maintenance of the restricted list at FIL related to market conduct. Review the prospectus and IMAs to ensure they are consistent with FIL's internal guidelines and regulatory requirements as part of new onboarding calls or fund changes Understand and articulate differences in local requirements, working across GIC to improve global consistency Keep abreast of market trends around client mandates, how they impact portfolio strategy, and how regulators are responding Monitor emerging regulatory rules and announcements and make recommendations around clear policy, procedure and control implications Responding to client issues and regulatory inquiries related to Investment Management activities. Work closely with other advisory and monitoring colleagues in GIC, to identify improvement opportunities, actively drive efficiency, consistency and best practice globally Support in designing, implementing and monitoring of compliance metrics and KPIs. Ensure ISS mitigates compliance and legal risk by supporting an effective control culture Ensure that ISS understand internal compliance capabilities to influence realistic commitment to clients on e.g. monitoring Demonstrate high standards of excellence and integrity fully aligned to FIL's values and objectives Contribute to building a high performing team by supporting, coaching and/or mentoring other team members Anticipate potential conflict and the need for change, before these negatively impact on delivery Stakeholders Develop and maintain a strong peer network as well as productive relationships with senior stakeholders by providing expert support, quick issue resolution & confident challenge Represent the wider GIC team across formal committees and strategic project governance forums Play an active role in educating stakeholders, to drive sustainable improvements in compliance culture Work collaboratively with other GC teams to influence and contribute to the development of Group wide standards About you Self-starter who can work in a fast-paced environment under time critical deadlines with competing priorities and who is able to manage expectations of key stakeholders. Excellent communication skills are essential for this role as the role interfaces with many areas within the business and clear, concise and precise advice is essential for those you will interact with. Proven track record of delivering investment compliance advice focused on equities, fixed income and multi-asset instruments Someone with alternative assets and active ETF experience would be advantageous. Deep knowledge of the UK and European regulatory environment Strong appreciation of specific, relevant regulation and legislation e.g. UCITS, MIFID, AIFMD, SFTR, EMIR Ideally a relevant investment management qualification (e.g. Investment Management Certificate), but not essential. Effective influencer, able to build productive relationships, while comfortable challenging and negotiating different viewpoints Collaborative problem-solver able to work through ambiguous, shifting and sometimes competing priorities Feel Rewarded We will offer you a comprehensive benefits package. We will value your
Broker - PVM Light-Ends, Energy & Commodities page is loaded Broker - PVM Light-Ends, Energy & Commoditieslocations: Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R3626The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. PVM Oil PVM is the world's leading broker of oil instruments, including over-the-counter broking of Swaps, Forwards, and Physical Crude Oil and Refined Products, together with exchange broking of WTI, Brent and Gasoil Futures contracts.Our non-oil business covers broking of Physical and Financial Coal, and EU Carbon Allowances and Offsets.We provide broking and high quality, value-added execution services for Swaps, Forwards, Physical Oil, Refined Petroleum Products, Futures Contracts and Renewables. Role Overview The Light-Ends desk are seeking experienced brokers to join their London desks. We have a number of opportunities and would consider either Commodities Brokers or talented experienced Brokers, looking for a new challenge.In their day-to-day role, the successful applicant will be primarily responsible for broking Light Ends contracts, including Gasoline, servicing customers in these markets to generate revenue.The role will require the individual to develop and maintain strong client relationships, as well as identifying prospective new clients, to contribute to the ongoing success of the desk. In addition, the individual may also be required to cover other brokers as required. Role Responsibilities: Promote PVM Maintain and develop existing client relationships and make contact with prospective new clients, where appropriate Maintain an up-to-date knowledge of the products and markets in which you work; actively solicit feedback from industry participants through various means. Understand the desk's business strategy and seek to identify new business opportunities relating to trends, future markets, products and clients On-board new clients following the correct process with the Client On-Boarding team Assess client needs and financial conditions to identify internal cross selling opportunities Understand pertinent regulation within the evolving regulatory landscape Support a risk and compliance aware culture and comply with group policies Exercise independent judgement and act with integrity, care, skill and diligence to avoid conflicts of interest and escalate issues as appropriate Experience / Competences: Essential Entrepreneurial - Be willing to be part of a team breaking new ground into established markets and gaining market share Experience of Broking Commodities preferably within the Oil markets Exceptional client focus / delivery skills. Ability to work effectively in a high-pressure environment, can keep emotions under control in difficult situations. Constructively handles disagreements to reach a resolution. Works ethically and shows respect for both professional and company values. Understands ideas and has a viewpoint on the markets and economy. Build relationships and networks with both internally and externally wherever possible. Instils Trust - gaining the confidence and trust of others through honesty, integrity, and authenticity. Team player - demonstrates ability to work effectively with others, communicating clearly and instilling trust with your colleagues. Values Differences - recognizes the value that different perspectives and cultures bring to an organization. Works ethically and shows respect for both professional and company values.Desired Professional, Ambitious, driven, determined, high standards and willing to go above and beyond. Handles situations and problems effectively using own initiate. Seeks opportunities for improvements. Demonstrates high levels of energy in seeking out and achieving new goals. Handles situations and problems effectively using own initiate. Band & level : Professional, 5 Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 3rd Floor Verde Building Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter.You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect.
Nov 20, 2025
Full time
Broker - PVM Light-Ends, Energy & Commodities page is loaded Broker - PVM Light-Ends, Energy & Commoditieslocations: Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R3626The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. PVM Oil PVM is the world's leading broker of oil instruments, including over-the-counter broking of Swaps, Forwards, and Physical Crude Oil and Refined Products, together with exchange broking of WTI, Brent and Gasoil Futures contracts.Our non-oil business covers broking of Physical and Financial Coal, and EU Carbon Allowances and Offsets.We provide broking and high quality, value-added execution services for Swaps, Forwards, Physical Oil, Refined Petroleum Products, Futures Contracts and Renewables. Role Overview The Light-Ends desk are seeking experienced brokers to join their London desks. We have a number of opportunities and would consider either Commodities Brokers or talented experienced Brokers, looking for a new challenge.In their day-to-day role, the successful applicant will be primarily responsible for broking Light Ends contracts, including Gasoline, servicing customers in these markets to generate revenue.The role will require the individual to develop and maintain strong client relationships, as well as identifying prospective new clients, to contribute to the ongoing success of the desk. In addition, the individual may also be required to cover other brokers as required. Role Responsibilities: Promote PVM Maintain and develop existing client relationships and make contact with prospective new clients, where appropriate Maintain an up-to-date knowledge of the products and markets in which you work; actively solicit feedback from industry participants through various means. Understand the desk's business strategy and seek to identify new business opportunities relating to trends, future markets, products and clients On-board new clients following the correct process with the Client On-Boarding team Assess client needs and financial conditions to identify internal cross selling opportunities Understand pertinent regulation within the evolving regulatory landscape Support a risk and compliance aware culture and comply with group policies Exercise independent judgement and act with integrity, care, skill and diligence to avoid conflicts of interest and escalate issues as appropriate Experience / Competences: Essential Entrepreneurial - Be willing to be part of a team breaking new ground into established markets and gaining market share Experience of Broking Commodities preferably within the Oil markets Exceptional client focus / delivery skills. Ability to work effectively in a high-pressure environment, can keep emotions under control in difficult situations. Constructively handles disagreements to reach a resolution. Works ethically and shows respect for both professional and company values. Understands ideas and has a viewpoint on the markets and economy. Build relationships and networks with both internally and externally wherever possible. Instils Trust - gaining the confidence and trust of others through honesty, integrity, and authenticity. Team player - demonstrates ability to work effectively with others, communicating clearly and instilling trust with your colleagues. Values Differences - recognizes the value that different perspectives and cultures bring to an organization. Works ethically and shows respect for both professional and company values.Desired Professional, Ambitious, driven, determined, high standards and willing to go above and beyond. Handles situations and problems effectively using own initiate. Seeks opportunities for improvements. Demonstrates high levels of energy in seeking out and achieving new goals. Handles situations and problems effectively using own initiate. Band & level : Professional, 5 Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 3rd Floor Verde Building Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter.You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect.
Tour Partner Group is a leading B2B Destination Management Company (DMC) specialising in travel experiences across the UK, Ireland, the Nordics, and the Baltics. With offices in London, Edinburgh, Dublin, and Copenhagen, we bring together over 300 destination specialists, designing unforgettable travel experiences for Groups and FIT, as well as curated MICE programmes under our dedicated brand, Horizons by Tour Partner Group. At Tour Partner Group, we believe in responsible travel, continuously challenging ourselves to elevate our standards and ensure that every journey we create leaves a positive impact on both people and the planet. Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime. We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly. What will I be doing? Sourcing European hotel space within the company's portfolio for booked groups, Series and for offers Acquiring a competitive price for our client, within a short turnaround time Negotiating hotel rates and terms & conditions Helping achieve an expected margin for the company Developing relationships with hotels: exchanging feedback, providing updates, identifying ways of presenting group booking requests to each individual supplier to optimize outcome; dealing with supplier book-outs, supporting supplier complaint resolution Liaising with internal clients, i.e. Commercial, Operations and Sales Storing and presenting product knowledge Constant dialogue with the Purchasing Team for Europe, as well as Sales, and the Account Management teams to ensure that client/hotel timeline requirements are met Helping the Head of Contracts with the delivery of the overall Contracts strategy Assisting the Head of Contracts with the implementation and roll out of internal departmental procedures Ensuring all contracts are loaded correctly into Tourplan for company wide use Running various reports, comparing charts, updating the system if necessary to keep an overview of your allocated areas Assisting in the placing of group series business within the budgets and standards expected by the client Represent TPG at specific applicable industry events Visiting key hotels on a regular basis as needed and other hotels where necessary, to ensure quality is maintained and producing hotel meeting reports for the company Dealing with book-out situations and supplier issues Supporting the Head of Contracts in contracting allocations and series allocations when needed Supporting contracting other locations as needed To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc What skills do I need? Fluent French Speaker Full driving license Good time management and self-management skills Good organizational skills and, particularly, a keen eye for detail Strong IT command for Excel and preferably TourPlan Ability to develop strong teamwork and collaboration Outstanding interpersonal and networking skills Please, fill in the contact form. Don't forget to attach your CV. Drag and drop files here or browse (Supported file formats: pdf,doc,docs,txt,rtf,epub. File size up to 5MB)
Nov 19, 2025
Full time
Tour Partner Group is a leading B2B Destination Management Company (DMC) specialising in travel experiences across the UK, Ireland, the Nordics, and the Baltics. With offices in London, Edinburgh, Dublin, and Copenhagen, we bring together over 300 destination specialists, designing unforgettable travel experiences for Groups and FIT, as well as curated MICE programmes under our dedicated brand, Horizons by Tour Partner Group. At Tour Partner Group, we believe in responsible travel, continuously challenging ourselves to elevate our standards and ensure that every journey we create leaves a positive impact on both people and the planet. Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime. We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly. What will I be doing? Sourcing European hotel space within the company's portfolio for booked groups, Series and for offers Acquiring a competitive price for our client, within a short turnaround time Negotiating hotel rates and terms & conditions Helping achieve an expected margin for the company Developing relationships with hotels: exchanging feedback, providing updates, identifying ways of presenting group booking requests to each individual supplier to optimize outcome; dealing with supplier book-outs, supporting supplier complaint resolution Liaising with internal clients, i.e. Commercial, Operations and Sales Storing and presenting product knowledge Constant dialogue with the Purchasing Team for Europe, as well as Sales, and the Account Management teams to ensure that client/hotel timeline requirements are met Helping the Head of Contracts with the delivery of the overall Contracts strategy Assisting the Head of Contracts with the implementation and roll out of internal departmental procedures Ensuring all contracts are loaded correctly into Tourplan for company wide use Running various reports, comparing charts, updating the system if necessary to keep an overview of your allocated areas Assisting in the placing of group series business within the budgets and standards expected by the client Represent TPG at specific applicable industry events Visiting key hotels on a regular basis as needed and other hotels where necessary, to ensure quality is maintained and producing hotel meeting reports for the company Dealing with book-out situations and supplier issues Supporting the Head of Contracts in contracting allocations and series allocations when needed Supporting contracting other locations as needed To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc What skills do I need? Fluent French Speaker Full driving license Good time management and self-management skills Good organizational skills and, particularly, a keen eye for detail Strong IT command for Excel and preferably TourPlan Ability to develop strong teamwork and collaboration Outstanding interpersonal and networking skills Please, fill in the contact form. Don't forget to attach your CV. Drag and drop files here or browse (Supported file formats: pdf,doc,docs,txt,rtf,epub. File size up to 5MB)
You can view our cookie policySenior Consultant - Health Economics Statistician page is loaded Senior Consultant - Health Economics Statisticianremote type: Hybridlocations: UK - Londontime type: Full timeposted on: Posted Todayjob requisition id: JREQ134256We are looking for a Senior Consultant - Health Economics Statistician to join our team in London, UK on a Hybrid basis. This is an amazing opportunity to provide strategic statistical input into the generation of healthcare evidence by incorporating state-of-the-art statistical methodologies into resolution of client problems.We would love to speak with you if you have a good understanding of statistics including experience with working with large, complex data sets from clinical trials or real-world data and development of network meta-analyses and indirect comparisons. About You - experience, education, skills, and accomplishments Relevant post-graduate qualification e.g., MSc / PhD in Health Economics or medical Statistics preferred or a significant level of consultancy experience 7 years of knowledge and experience in statistics, including experience with working with large, complex data sets from clinical trials or real-world data and development of network meta-analyses and indirect comparison Experience in performing NMA, ITC (MAIC, STC), IPD analyses; and bespoke statistical analyses (survival analysis, etc.) Proven experience in statistical packages in at least one of the following WinBUGS, R, STATA and/or SAS It would be great if you also had Experience from a consultancy or industry background; experience with HTA submission First-class communication skills with the ability to engage with clients in issues relating to projects in areas of responsibility Time management skills, including the ability to manage own time to meet deadlines A good understanding of the pharmaceutical industry would be an advantage• Take the lead on HEOR projects that involve advanced statistical analyses, modelling and reporting, ensuring outputs are accurate, well-designed and aligned with client objectives. • Provide strategic statistical input across projects by applying state-of-the-art methods and guiding clients on the most appropriate analytical approaches. • Shape the statistical design and planning of studies by working closely with the Team Leader or Specialist, and by contributing your own expertise and recommendations by being involved in the projects. • Support RFP responses by drafting statistical components, contributing to proposal strategy, and joining client pitches when needed. • Manage customer engagements from scoping to delivery, overseeing timelines, budgets and quality, and ensuring the work meets agreed goals and expectations. • Act as a main point of contact for clients, building strong relationships, managing expectations and advising on methodological considerations throughout the project. • Carry out complex analytical tasks by working with clinical, economic and real-world datasets, and translate findings into clear, meaningful insights that support client decision-making. • Develop new analytical approaches and solutions to address specific HEOR and healthcare challenges. • Provide training and guidance to internal teams to strengthen understanding and use of statistical methods across the consulting group. • Mentor junior colleagues, supporting their development, reviewing their work and helping them build strong technical and consulting skills. • Work with senior leadership to identify new opportunities, contribute to proposal shaping, and support the growth of the HEOR and statistical offering. • Help refine and evolve consulting methodologies to ensure they reflect current statistical thinking and healthcare trends. About the team Our international consulting team comprises nearly 200 professionals strategically positioned across different regions, bringing a wealth of perspectives and expertise in HEOR, Pricing & Market Access and Value Communication to the table. Embrace a dynamic and creative team culture that thrives on mutual support. We hold Thinking Forward as our core value, driving our collaborative efforts and fostering an environment of growth. Hours of Work: This is a full-time permanent position based in London, UK, and will require hybrid working in our Liverpool Street office (2-3 days per week in the office).This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours. Our UK Employee Benefits include : Private Medical Insurance or Health Cash plan Generous Pension Plan contribution rates Income protection insurance Life insurance Sports Club Subsidy (Company pays 50% of gym membership, or up to £500) Emergency Childcare or Adult care cover Eyecare vouchers From 25 Days Annual Leave + 8 Bank Holidays (option to buy and sell Annual leave) , Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.Whether it's providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world's greatest breakthroughs by harnessing the power of human ingenuity.For more information, please visit
Nov 19, 2025
Full time
You can view our cookie policySenior Consultant - Health Economics Statistician page is loaded Senior Consultant - Health Economics Statisticianremote type: Hybridlocations: UK - Londontime type: Full timeposted on: Posted Todayjob requisition id: JREQ134256We are looking for a Senior Consultant - Health Economics Statistician to join our team in London, UK on a Hybrid basis. This is an amazing opportunity to provide strategic statistical input into the generation of healthcare evidence by incorporating state-of-the-art statistical methodologies into resolution of client problems.We would love to speak with you if you have a good understanding of statistics including experience with working with large, complex data sets from clinical trials or real-world data and development of network meta-analyses and indirect comparisons. About You - experience, education, skills, and accomplishments Relevant post-graduate qualification e.g., MSc / PhD in Health Economics or medical Statistics preferred or a significant level of consultancy experience 7 years of knowledge and experience in statistics, including experience with working with large, complex data sets from clinical trials or real-world data and development of network meta-analyses and indirect comparison Experience in performing NMA, ITC (MAIC, STC), IPD analyses; and bespoke statistical analyses (survival analysis, etc.) Proven experience in statistical packages in at least one of the following WinBUGS, R, STATA and/or SAS It would be great if you also had Experience from a consultancy or industry background; experience with HTA submission First-class communication skills with the ability to engage with clients in issues relating to projects in areas of responsibility Time management skills, including the ability to manage own time to meet deadlines A good understanding of the pharmaceutical industry would be an advantage• Take the lead on HEOR projects that involve advanced statistical analyses, modelling and reporting, ensuring outputs are accurate, well-designed and aligned with client objectives. • Provide strategic statistical input across projects by applying state-of-the-art methods and guiding clients on the most appropriate analytical approaches. • Shape the statistical design and planning of studies by working closely with the Team Leader or Specialist, and by contributing your own expertise and recommendations by being involved in the projects. • Support RFP responses by drafting statistical components, contributing to proposal strategy, and joining client pitches when needed. • Manage customer engagements from scoping to delivery, overseeing timelines, budgets and quality, and ensuring the work meets agreed goals and expectations. • Act as a main point of contact for clients, building strong relationships, managing expectations and advising on methodological considerations throughout the project. • Carry out complex analytical tasks by working with clinical, economic and real-world datasets, and translate findings into clear, meaningful insights that support client decision-making. • Develop new analytical approaches and solutions to address specific HEOR and healthcare challenges. • Provide training and guidance to internal teams to strengthen understanding and use of statistical methods across the consulting group. • Mentor junior colleagues, supporting their development, reviewing their work and helping them build strong technical and consulting skills. • Work with senior leadership to identify new opportunities, contribute to proposal shaping, and support the growth of the HEOR and statistical offering. • Help refine and evolve consulting methodologies to ensure they reflect current statistical thinking and healthcare trends. About the team Our international consulting team comprises nearly 200 professionals strategically positioned across different regions, bringing a wealth of perspectives and expertise in HEOR, Pricing & Market Access and Value Communication to the table. Embrace a dynamic and creative team culture that thrives on mutual support. We hold Thinking Forward as our core value, driving our collaborative efforts and fostering an environment of growth. Hours of Work: This is a full-time permanent position based in London, UK, and will require hybrid working in our Liverpool Street office (2-3 days per week in the office).This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours. Our UK Employee Benefits include : Private Medical Insurance or Health Cash plan Generous Pension Plan contribution rates Income protection insurance Life insurance Sports Club Subsidy (Company pays 50% of gym membership, or up to £500) Emergency Childcare or Adult care cover Eyecare vouchers From 25 Days Annual Leave + 8 Bank Holidays (option to buy and sell Annual leave) , Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.Whether it's providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world's greatest breakthroughs by harnessing the power of human ingenuity.For more information, please visit
Have you ever used the self-checkout? Played the slots at a casino? Maybe you grabbled a drink for a vending machine or paid to park your car? If you answered with a resounding "YES", then you have done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by more than 2500 global associates, 7 manufacturing sites, and 12 corporate offices. Primary Function: Lead and drive the development of policies and procedures for compliance to all regulatory and Crane requirements for trade import and export activities within CPI. Perform random audits to ensure compliance and work with operations team to identify root cause and to drive effective countermeasures for any and all gaps. Identify areas of risk and opportunity to improve compliance and efficiency. Support foreign trade, clearance of customs, relations with national and international authorities, as well as other related parties, in order to take advantage of preferential schemes and incentives for products and raw materials which are transported and distributed around the world. Reporting Structure: This role reports to the Sr. Director of Finance and Compliance. The role is expected to lead through influence by working with the different functions within CPI to drive compliance requirements and initiatives. Responsibilities and Duties Evaluate the efficiency of controls and improve them continuously Collaborate with stakeholder departments to monitor enforcement of standards and regulations Assess the business's future ventures to identify possible compliance risks Review the work of colleagues when necessary to identify compliance issues and provide advice or training Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control Prepare reports for senior management and external regulatory bodies as appropriate Develop and manage freight forwarder and customs agent relationships Assure that all third-party logistics providers are operating in accordance with agreements and company policies Assure that complete import and export procedures, standard shipping instructions and destination profiles are established for destination countries Establish partnerships/strong relationships with other departments to build standard procedures, controls, practices, and systems Develop adequate staff of skilled and trained people in all regions capable of managing international shipments originating in their local regions. Continually train staff on latest logistics and compliance policies Manage the processes around preparation, implementation, and modification of export/import license applications Interpret and ensure program compliance with terms and conditions of export authorizations Manage the export/import compliance risk assessments Development and implementation of export/import procedures, self-assessments and compliance activities Research, interpret and apply complex government regulations such as the Export Administration Regulations (EAR), Customs Regulations, Harmonized Tariff Schedule (HTS) Serve as the subject matter expert in trade compliance for Europe Act as the point of contact for CPI's UK sites for Customs and Trade Compliance matters. Conduct internal audits relating to export and import activities. Maintain part master data within the ERP systems (SAP and SmartVision) relating to tariff code, country of origin and export control classification. Manage SOPs with third party brokers, including part master data and clearance instructions. Conduct product classification including tariff code and export control classification. Conduct country of origin assessments, including verification of preferential origin status. Manage Standing Authorities for third parties in CDS. Manage UK export licence application process, including documentation verification and retention. Act as the key liaison between any government authorities and CPI's UK sites relating to trade compliance matters. Provide training relating to Trade Compliance to CPI's UK sites. Support the Director of Global Trade Compliance in the development and implementation of global trade compliance policies and procedures. Qualifications BS or BA degree and a minimum of 5-10 years import/export administration Extensive knowledge of import and export control laws and regulations as they relate to: Export Administration Regulations (EAR) Key Attributes for Success Excellent communication skills - need to constantly keep site & finance management, logistics specialists, other members of supply informed of progress as well as present to senior management Organization and follow up skills - The ability to facilitate teams and report status updates to management. Strong teamwork, interpersonal and customer service skills; ability to interface with many different members of the CPI organization Ability to manage projects; ability to prioritize multiple tasks, develop and mentor associates in the area of compliance Leadership skills - ability to implement and drive improvement in the department aligning with management vision for the department Analysis skills - must have the ability to analyze competitive quotes and recommend suppliers for projects. Experience with spreadsheets (Excel mandatory). Continuous improvement - Drive compliance and logistic productivity improvements by working within the Crane Business System. Up to 50% travel Crane Competencies Safety - Promotes, creates and ensures that a safe work environment is assured and maintained. Actively participates in programs such as Safety Committees, 5S programs, SOP implementation. Uses and assures that all employees are using the required PPE. Drives safety through the organization to ensure that all staff are following the proper safety procedures. Questions current procedures to assure we are striving for perfection. Crane Business Systems - Actively leads and/or participates in appropriate continuous improvement and CBS activities for their position. Takes the initiative to learn and apply CBS tools. Seeks out areas to improve and does not accept status quo. Uses action plans, TTIs, KPI to manage and develop self and team. Sets the correct priorities and uses CBS tools to drive KPI that lead to expected results and sustained performance. Consistently follows and supports the Crane Way. This may include kaizen participation, Kaizen Roadmap development, attending report outs, use of target sheets to assure results, daily walk-through. Intellectual Capital - Understands business trends and IC capabilities needed to drive success. Assesses IC in organization or team and actively develops, top grades and recruits to ensure the right skills and talent are in place in the team to support the business strategy. Partners with HR to set recruiting strategies and proficiently utilizes the CID's process. Sets and regularly communicates expectations and ensures goals are aligned with Crane's strategic initiatives. Identifies high potentials and those in need of development. Supports recruiting, development and succession planning initiatives by identifying own as well as team's strengths and weaknesses. Sets actionable development plans for self and others. Shares knowledge and best practices and coaches others for personal and professional development. Promotes the movement of people throughout Crane for the right development opportunity. Provides continuous feedback on company, team and individual performance and is open to two-way communication. Holds self and others accountable to performance standards and recognizes top performers. Effectively uses the performance appraisal process to identify areas of improvement and is open to giving or receiving both positive as well as constructive feedback. Ethics & Transparency - In the spirit of the R.T. Crane Resolution maintains the highest standards of conduct and ethical behavior. This includes behavior that is beyond reproach: honest and vigilant for doing the right thing no matter the cost. Committed to meeting the principles of Crane's Code of Ethics, Crane's Business Ethics and Compliance with Law Policy and encourages similar commitment from other Crane employees. Seeks to understand their own strengths and weaknesses and works toward continuous improvement (including self-improvement plans). Raises issues in a timely fashion and fixes the underlying issue, with trust and respect, preventing any deception by covering up issues. Acts immediately and decisively when evidence of impropriety has occurred. Timely completion of all required training. Job Knowledge/Technical Skills - Capable and effective in the area of expertise. Able to clearly communicate the knowledge for their position into everyday use. Has the requisite skills necessary to utilize computer related tools . click apply for full job details
Nov 18, 2025
Full time
Have you ever used the self-checkout? Played the slots at a casino? Maybe you grabbled a drink for a vending machine or paid to park your car? If you answered with a resounding "YES", then you have done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by more than 2500 global associates, 7 manufacturing sites, and 12 corporate offices. Primary Function: Lead and drive the development of policies and procedures for compliance to all regulatory and Crane requirements for trade import and export activities within CPI. Perform random audits to ensure compliance and work with operations team to identify root cause and to drive effective countermeasures for any and all gaps. Identify areas of risk and opportunity to improve compliance and efficiency. Support foreign trade, clearance of customs, relations with national and international authorities, as well as other related parties, in order to take advantage of preferential schemes and incentives for products and raw materials which are transported and distributed around the world. Reporting Structure: This role reports to the Sr. Director of Finance and Compliance. The role is expected to lead through influence by working with the different functions within CPI to drive compliance requirements and initiatives. Responsibilities and Duties Evaluate the efficiency of controls and improve them continuously Collaborate with stakeholder departments to monitor enforcement of standards and regulations Assess the business's future ventures to identify possible compliance risks Review the work of colleagues when necessary to identify compliance issues and provide advice or training Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control Prepare reports for senior management and external regulatory bodies as appropriate Develop and manage freight forwarder and customs agent relationships Assure that all third-party logistics providers are operating in accordance with agreements and company policies Assure that complete import and export procedures, standard shipping instructions and destination profiles are established for destination countries Establish partnerships/strong relationships with other departments to build standard procedures, controls, practices, and systems Develop adequate staff of skilled and trained people in all regions capable of managing international shipments originating in their local regions. Continually train staff on latest logistics and compliance policies Manage the processes around preparation, implementation, and modification of export/import license applications Interpret and ensure program compliance with terms and conditions of export authorizations Manage the export/import compliance risk assessments Development and implementation of export/import procedures, self-assessments and compliance activities Research, interpret and apply complex government regulations such as the Export Administration Regulations (EAR), Customs Regulations, Harmonized Tariff Schedule (HTS) Serve as the subject matter expert in trade compliance for Europe Act as the point of contact for CPI's UK sites for Customs and Trade Compliance matters. Conduct internal audits relating to export and import activities. Maintain part master data within the ERP systems (SAP and SmartVision) relating to tariff code, country of origin and export control classification. Manage SOPs with third party brokers, including part master data and clearance instructions. Conduct product classification including tariff code and export control classification. Conduct country of origin assessments, including verification of preferential origin status. Manage Standing Authorities for third parties in CDS. Manage UK export licence application process, including documentation verification and retention. Act as the key liaison between any government authorities and CPI's UK sites relating to trade compliance matters. Provide training relating to Trade Compliance to CPI's UK sites. Support the Director of Global Trade Compliance in the development and implementation of global trade compliance policies and procedures. Qualifications BS or BA degree and a minimum of 5-10 years import/export administration Extensive knowledge of import and export control laws and regulations as they relate to: Export Administration Regulations (EAR) Key Attributes for Success Excellent communication skills - need to constantly keep site & finance management, logistics specialists, other members of supply informed of progress as well as present to senior management Organization and follow up skills - The ability to facilitate teams and report status updates to management. Strong teamwork, interpersonal and customer service skills; ability to interface with many different members of the CPI organization Ability to manage projects; ability to prioritize multiple tasks, develop and mentor associates in the area of compliance Leadership skills - ability to implement and drive improvement in the department aligning with management vision for the department Analysis skills - must have the ability to analyze competitive quotes and recommend suppliers for projects. Experience with spreadsheets (Excel mandatory). Continuous improvement - Drive compliance and logistic productivity improvements by working within the Crane Business System. Up to 50% travel Crane Competencies Safety - Promotes, creates and ensures that a safe work environment is assured and maintained. Actively participates in programs such as Safety Committees, 5S programs, SOP implementation. Uses and assures that all employees are using the required PPE. Drives safety through the organization to ensure that all staff are following the proper safety procedures. Questions current procedures to assure we are striving for perfection. Crane Business Systems - Actively leads and/or participates in appropriate continuous improvement and CBS activities for their position. Takes the initiative to learn and apply CBS tools. Seeks out areas to improve and does not accept status quo. Uses action plans, TTIs, KPI to manage and develop self and team. Sets the correct priorities and uses CBS tools to drive KPI that lead to expected results and sustained performance. Consistently follows and supports the Crane Way. This may include kaizen participation, Kaizen Roadmap development, attending report outs, use of target sheets to assure results, daily walk-through. Intellectual Capital - Understands business trends and IC capabilities needed to drive success. Assesses IC in organization or team and actively develops, top grades and recruits to ensure the right skills and talent are in place in the team to support the business strategy. Partners with HR to set recruiting strategies and proficiently utilizes the CID's process. Sets and regularly communicates expectations and ensures goals are aligned with Crane's strategic initiatives. Identifies high potentials and those in need of development. Supports recruiting, development and succession planning initiatives by identifying own as well as team's strengths and weaknesses. Sets actionable development plans for self and others. Shares knowledge and best practices and coaches others for personal and professional development. Promotes the movement of people throughout Crane for the right development opportunity. Provides continuous feedback on company, team and individual performance and is open to two-way communication. Holds self and others accountable to performance standards and recognizes top performers. Effectively uses the performance appraisal process to identify areas of improvement and is open to giving or receiving both positive as well as constructive feedback. Ethics & Transparency - In the spirit of the R.T. Crane Resolution maintains the highest standards of conduct and ethical behavior. This includes behavior that is beyond reproach: honest and vigilant for doing the right thing no matter the cost. Committed to meeting the principles of Crane's Code of Ethics, Crane's Business Ethics and Compliance with Law Policy and encourages similar commitment from other Crane employees. Seeks to understand their own strengths and weaknesses and works toward continuous improvement (including self-improvement plans). Raises issues in a timely fashion and fixes the underlying issue, with trust and respect, preventing any deception by covering up issues. Acts immediately and decisively when evidence of impropriety has occurred. Timely completion of all required training. Job Knowledge/Technical Skills - Capable and effective in the area of expertise. Able to clearly communicate the knowledge for their position into everyday use. Has the requisite skills necessary to utilize computer related tools . click apply for full job details
The Company Why This Role Matters The Post-Sale Service Lead embodies exceptional client service and demonstrates a broad knowledge of all the functions within the post-sale client experience. Post-Sale Services is responsible for providing our clients with an accountable and dedicated team to deal with and respond to their post-sale transactional queries across Live and Online sales. Working with other members of the Post Sale Service Team, Client Service, Shipping, Finance and Specialist Art Departments, the Post-Sale Service Lead will manage, oversee and provide ownership for our clients post sale client experience. This role is to ensure thorough completion of these services from auction and payment - through to final shipping/collection and delivery of property. This will be achieved whilst upholding Christie's Client Service Standards for our both our internal and external clients. How You'll Make an Impact Be the primary and proactive point of contact for Christie's clients' post sale journey - over phone, email or digital channel. Be accountable and provide oversight for a portfolio of Live and Online auctions - for all post sale related issues and queries e.g. invoicing, payment, shipping quotes and settlement. Liaising with external shipping providers to source and facilitate optimal shipping solutions for clients. Proactively adding value to the post sale client experience by anticipating the needs and expectations of our clients. Provide clear and proactive communication, offering options to help clients make choices that are beneficial to the clients and Christie's. Responding to clients in a way that builds rapport, achieves positive engagement and delivery. Own client issues through to resolution, understanding how to build trust with our clients and why this is important. Work collaboratively with internal stakeholders and Subject Matter Experts to ensure best practice in our post sale processes and service levels. Proactively "closing" the sale operationally and financially. Administrative tasks to support the team. Other duties as assigned by Line Manager. What you'll bring to the team 3+ years proven experience in a client service/client facing environment. Fluency in Arabic desired. Confident in using MS Excel, Outlook and Word. Demonstrate exceptional client service and communication skills. Ability to reflect the image and standards of Christie's in all situations in accordance with Client Service standards. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Detail orientated, strong processing abilities whilst remaining client focused. Strong work ethic and ability to work in a fast paced multi-tasking environment. A logical thinker and problem solver with the ability to seek continuous improvement. Ability to build strong relationships internally and externally. Act on and seek feedback from others to develop or maintain personal service skills and knowledge Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice Excellent verbal and written presentation skills. What's great about working for us 25 days annual leave + 1 day Birthday leave Christie's Christmas office closure (guaranteed between 25th Dec - 2nd Jan) - in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family Additional 1 week's annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that's important to you Donation matching of up to £500 per annum to help you support the organisations you care about Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable) Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues Discretionary Bonus (dependent on the business and employee performance payable in March each year) Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie's) Private Health Insurance - no employee contribution needed, subsidised for other family members Dental Insurance - (may be extended at personal cost) Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months Competitive Life Insurance policy from first day Employee Assistance Programme - access to personal advice and support services including counselling Eyecare vouchers (once a year) Cycle to Work scheme Christie's Extras - discounts on over 800 retailers, holiday packages, dinners and weekly shops Seniorcare by Lottie, a comprehensive eldercare solution Robust family first policy:Ø 16 weeks full pay on Maternity Leave Ø Four-day week, for eight weeks, at full pay on return from Maternity LeaveØ Dependent back-up care: 10 sessions/ days of childcare or eldercare per yearØ The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea Christie's reserves the right to change company benefits at any time Salary: £35,000 - £37,000 per annum Closing Date: Friday 28th November Christie's, the world's largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business. Christie's is the world's leading art business. Since 1766, we are known for our extraordinary art, unparalleled service and expertise, as well as international glamour.Every year, we offer around 350 live and online auctions in over 80 specialist categories - including all areas of fine and decorative arts, Asian art and luxury collectables - as well as a long and successful history of private sales.Contact us in 46 countries, or visit one of our 10 international salerooms in London, New York, Hong Kong, Paris, Geneva, Milan, Amsterdam, Dubai, Zürich and Shanghai.Our Recruitment Privacy Notice can be found
Nov 18, 2025
Full time
The Company Why This Role Matters The Post-Sale Service Lead embodies exceptional client service and demonstrates a broad knowledge of all the functions within the post-sale client experience. Post-Sale Services is responsible for providing our clients with an accountable and dedicated team to deal with and respond to their post-sale transactional queries across Live and Online sales. Working with other members of the Post Sale Service Team, Client Service, Shipping, Finance and Specialist Art Departments, the Post-Sale Service Lead will manage, oversee and provide ownership for our clients post sale client experience. This role is to ensure thorough completion of these services from auction and payment - through to final shipping/collection and delivery of property. This will be achieved whilst upholding Christie's Client Service Standards for our both our internal and external clients. How You'll Make an Impact Be the primary and proactive point of contact for Christie's clients' post sale journey - over phone, email or digital channel. Be accountable and provide oversight for a portfolio of Live and Online auctions - for all post sale related issues and queries e.g. invoicing, payment, shipping quotes and settlement. Liaising with external shipping providers to source and facilitate optimal shipping solutions for clients. Proactively adding value to the post sale client experience by anticipating the needs and expectations of our clients. Provide clear and proactive communication, offering options to help clients make choices that are beneficial to the clients and Christie's. Responding to clients in a way that builds rapport, achieves positive engagement and delivery. Own client issues through to resolution, understanding how to build trust with our clients and why this is important. Work collaboratively with internal stakeholders and Subject Matter Experts to ensure best practice in our post sale processes and service levels. Proactively "closing" the sale operationally and financially. Administrative tasks to support the team. Other duties as assigned by Line Manager. What you'll bring to the team 3+ years proven experience in a client service/client facing environment. Fluency in Arabic desired. Confident in using MS Excel, Outlook and Word. Demonstrate exceptional client service and communication skills. Ability to reflect the image and standards of Christie's in all situations in accordance with Client Service standards. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Detail orientated, strong processing abilities whilst remaining client focused. Strong work ethic and ability to work in a fast paced multi-tasking environment. A logical thinker and problem solver with the ability to seek continuous improvement. Ability to build strong relationships internally and externally. Act on and seek feedback from others to develop or maintain personal service skills and knowledge Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice Excellent verbal and written presentation skills. What's great about working for us 25 days annual leave + 1 day Birthday leave Christie's Christmas office closure (guaranteed between 25th Dec - 2nd Jan) - in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family Additional 1 week's annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that's important to you Donation matching of up to £500 per annum to help you support the organisations you care about Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable) Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues Discretionary Bonus (dependent on the business and employee performance payable in March each year) Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie's) Private Health Insurance - no employee contribution needed, subsidised for other family members Dental Insurance - (may be extended at personal cost) Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months Competitive Life Insurance policy from first day Employee Assistance Programme - access to personal advice and support services including counselling Eyecare vouchers (once a year) Cycle to Work scheme Christie's Extras - discounts on over 800 retailers, holiday packages, dinners and weekly shops Seniorcare by Lottie, a comprehensive eldercare solution Robust family first policy:Ø 16 weeks full pay on Maternity Leave Ø Four-day week, for eight weeks, at full pay on return from Maternity LeaveØ Dependent back-up care: 10 sessions/ days of childcare or eldercare per yearØ The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea Christie's reserves the right to change company benefits at any time Salary: £35,000 - £37,000 per annum Closing Date: Friday 28th November Christie's, the world's largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business. Christie's is the world's leading art business. Since 1766, we are known for our extraordinary art, unparalleled service and expertise, as well as international glamour.Every year, we offer around 350 live and online auctions in over 80 specialist categories - including all areas of fine and decorative arts, Asian art and luxury collectables - as well as a long and successful history of private sales.Contact us in 46 countries, or visit one of our 10 international salerooms in London, New York, Hong Kong, Paris, Geneva, Milan, Amsterdam, Dubai, Zürich and Shanghai.Our Recruitment Privacy Notice can be found
Have you ever used the self-checkout? Played the slots at a casino? Maybe you grabbled a drink for a vending machine or paid to park your car? If you answered with a resounding "YES", then you have done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by more than 2500 global associates, 7 manufacturing sites, and 12 corporate offices. Primary Function: Lead and drive the development of policies and procedures for compliance to all regulatory and Crane requirements for trade import and export activities within CPI. Perform random audits to ensure compliance and work with operations team to identify root cause and to drive effective countermeasures for any and all gaps. Identify areas of risk and opportunity to improve compliance and efficiency. Support foreign trade, clearance of customs, relations with national and international authorities, as well as other related parties, in order to take advantage of preferential schemes and incentives for products and raw materials which are transported and distributed around the world. Reporting Structure: This role reports to the Sr. Director of Finance and Compliance. The role is expected to lead through influence by working with the different functions within CPI to drive compliance requirements and initiatives. Responsibilities and Duties Evaluate the efficiency of controls and improve them continuously Collaborate with stakeholder departments to monitor enforcement of standards and regulations Assess the business's future ventures to identify possible compliance risks Review the work of colleagues when necessary to identify compliance issues and provide advice or training Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control Prepare reports for senior management and external regulatory bodies as appropriate Develop and manage freight forwarder and customs agent relationships Assure that all third-party logistics providers are operating in accordance with agreements and company policies Assure that complete import and export procedures, standard shipping instructions and destination profiles are established for destination countries Establish partnerships/strong relationships with other departments to build standard procedures, controls, practices, and systems Develop adequate staff of skilled and trained people in all regions capable of managing international shipments originating in their local regions. Continually train staff on latest logistics and compliance policies Manage the processes around preparation, implementation, and modification of export/import license applications Interpret and ensure program compliance with terms and conditions of export authorizations Manage the export/import compliance risk assessments Development and implementation of export/import procedures, self-assessments and compliance activities Research, interpret and apply complex government regulations such as the Export Administration Regulations (EAR), Customs Regulations, Harmonized Tariff Schedule (HTS) Serve as the subject matter expert in trade compliance for Europe Act as the point of contact for CPI's UK sites for Customs and Trade Compliance matters. Conduct internal audits relating to export and import activities. Maintain part master data within the ERP systems (SAP and SmartVision) relating to tariff code, country of origin and export control classification. Manage SOPs with third party brokers, including part master data and clearance instructions. Conduct product classification including tariff code and export control classification. Conduct country of origin assessments, including verification of preferential origin status. Manage Standing Authorities for third parties in CDS. Manage UK export licence application process, including documentation verification and retention. Act as the key liaison between any government authorities and CPI's UK sites relating to trade compliance matters. Provide training relating to Trade Compliance to CPI's UK sites. Support the Director of Global Trade Compliance in the development and implementation of global trade compliance policies and procedures. Qualifications BS or BA degree and a minimum of 5-10 years import/export administration Extensive knowledge of import and export control laws and regulations as they relate to: Export Administration Regulations (EAR) Key Attributes for Success Excellent communication skills - need to constantly keep site & finance management, logistics specialists, other members of supply informed of progress as well as present to senior management Organization and follow up skills - The ability to facilitate teams and report status updates to management. Strong teamwork, interpersonal and customer service skills; ability to interface with many different members of the CPI organization Ability to manage projects; ability to prioritize multiple tasks, develop and mentor associates in the area of compliance Leadership skills - ability to implement and drive improvement in the department aligning with management vision for the department Analysis skills - must have the ability to analyze competitive quotes and recommend suppliers for projects. Experience with spreadsheets (Excel mandatory). Continuous improvement - Drive compliance and logistic productivity improvements by working within the Crane Business System. Up to 50% travel Crane Competencies Safety - Promotes, creates and ensures that a safe work environment is assured and maintained. Actively participates in programs such as Safety Committees, 5S programs, SOP implementation. Uses and assures that all employees are using the required PPE. Drives safety through the organization to ensure that all staff are following the proper safety procedures. Questions current procedures to assure we are striving for perfection. Crane Business Systems - Actively leads and/or participates in appropriate continuous improvement and CBS activities for their position. Takes the initiative to learn and apply CBS tools. Seeks out areas to improve and does not accept status quo. Uses action plans, TTIs, KPI to manage and develop self and team. Sets the correct priorities and uses CBS tools to drive KPI that lead to expected results and sustained performance. Consistently follows and supports the Crane Way. This may include kaizen participation, Kaizen Roadmap development, attending report outs, use of target sheets to assure results, daily walk-through. Intellectual Capital - Understands business trends and IC capabilities needed to drive success. Assesses IC in organization or team and actively develops, top grades and recruits to ensure the right skills and talent are in place in the team to support the business strategy. Partners with HR to set recruiting strategies and proficiently utilizes the CID's process. Sets and regularly communicates expectations and ensures goals are aligned with Crane's strategic initiatives. Identifies high potentials and those in need of development. Supports recruiting, development and succession planning initiatives by identifying own as well as team's strengths and weaknesses. Sets actionable development plans for self and others. Shares knowledge and best practices and coaches others for personal and professional development. Promotes the movement of people throughout Crane for the right development opportunity. Provides continuous feedback on company, team and individual performance and is open to two-way communication. Holds self and others accountable to performance standards and recognizes top performers. Effectively uses the performance appraisal process to identify areas of improvement and is open to giving or receiving both positive as well as constructive feedback. Ethics & Transparency - In the spirit of the R.T. Crane Resolution maintains the highest standards of conduct and ethical behavior. This includes behavior that is beyond reproach: honest and vigilant for doing the right thing no matter the cost. Committed to meeting the principles of Crane's Code of Ethics, Crane's Business Ethics and Compliance with Law Policy and encourages similar commitment from other Crane employees. Seeks to understand their own strengths and weaknesses and works toward continuous improvement (including self-improvement plans). Raises issues in a timely fashion and fixes the underlying issue, with trust and respect, preventing any deception by covering up issues. Acts immediately and decisively when evidence of impropriety has occurred. Timely completion of all required training. Job Knowledge/Technical Skills - Capable and effective in the area of expertise. Able to clearly communicate the knowledge for their position into everyday use. Has the requisite skills necessary to utilize computer related tools . click apply for full job details
Nov 17, 2025
Full time
Have you ever used the self-checkout? Played the slots at a casino? Maybe you grabbled a drink for a vending machine or paid to park your car? If you answered with a resounding "YES", then you have done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by more than 2500 global associates, 7 manufacturing sites, and 12 corporate offices. Primary Function: Lead and drive the development of policies and procedures for compliance to all regulatory and Crane requirements for trade import and export activities within CPI. Perform random audits to ensure compliance and work with operations team to identify root cause and to drive effective countermeasures for any and all gaps. Identify areas of risk and opportunity to improve compliance and efficiency. Support foreign trade, clearance of customs, relations with national and international authorities, as well as other related parties, in order to take advantage of preferential schemes and incentives for products and raw materials which are transported and distributed around the world. Reporting Structure: This role reports to the Sr. Director of Finance and Compliance. The role is expected to lead through influence by working with the different functions within CPI to drive compliance requirements and initiatives. Responsibilities and Duties Evaluate the efficiency of controls and improve them continuously Collaborate with stakeholder departments to monitor enforcement of standards and regulations Assess the business's future ventures to identify possible compliance risks Review the work of colleagues when necessary to identify compliance issues and provide advice or training Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control Prepare reports for senior management and external regulatory bodies as appropriate Develop and manage freight forwarder and customs agent relationships Assure that all third-party logistics providers are operating in accordance with agreements and company policies Assure that complete import and export procedures, standard shipping instructions and destination profiles are established for destination countries Establish partnerships/strong relationships with other departments to build standard procedures, controls, practices, and systems Develop adequate staff of skilled and trained people in all regions capable of managing international shipments originating in their local regions. Continually train staff on latest logistics and compliance policies Manage the processes around preparation, implementation, and modification of export/import license applications Interpret and ensure program compliance with terms and conditions of export authorizations Manage the export/import compliance risk assessments Development and implementation of export/import procedures, self-assessments and compliance activities Research, interpret and apply complex government regulations such as the Export Administration Regulations (EAR), Customs Regulations, Harmonized Tariff Schedule (HTS) Serve as the subject matter expert in trade compliance for Europe Act as the point of contact for CPI's UK sites for Customs and Trade Compliance matters. Conduct internal audits relating to export and import activities. Maintain part master data within the ERP systems (SAP and SmartVision) relating to tariff code, country of origin and export control classification. Manage SOPs with third party brokers, including part master data and clearance instructions. Conduct product classification including tariff code and export control classification. Conduct country of origin assessments, including verification of preferential origin status. Manage Standing Authorities for third parties in CDS. Manage UK export licence application process, including documentation verification and retention. Act as the key liaison between any government authorities and CPI's UK sites relating to trade compliance matters. Provide training relating to Trade Compliance to CPI's UK sites. Support the Director of Global Trade Compliance in the development and implementation of global trade compliance policies and procedures. Qualifications BS or BA degree and a minimum of 5-10 years import/export administration Extensive knowledge of import and export control laws and regulations as they relate to: Export Administration Regulations (EAR) Key Attributes for Success Excellent communication skills - need to constantly keep site & finance management, logistics specialists, other members of supply informed of progress as well as present to senior management Organization and follow up skills - The ability to facilitate teams and report status updates to management. Strong teamwork, interpersonal and customer service skills; ability to interface with many different members of the CPI organization Ability to manage projects; ability to prioritize multiple tasks, develop and mentor associates in the area of compliance Leadership skills - ability to implement and drive improvement in the department aligning with management vision for the department Analysis skills - must have the ability to analyze competitive quotes and recommend suppliers for projects. Experience with spreadsheets (Excel mandatory). Continuous improvement - Drive compliance and logistic productivity improvements by working within the Crane Business System. Up to 50% travel Crane Competencies Safety - Promotes, creates and ensures that a safe work environment is assured and maintained. Actively participates in programs such as Safety Committees, 5S programs, SOP implementation. Uses and assures that all employees are using the required PPE. Drives safety through the organization to ensure that all staff are following the proper safety procedures. Questions current procedures to assure we are striving for perfection. Crane Business Systems - Actively leads and/or participates in appropriate continuous improvement and CBS activities for their position. Takes the initiative to learn and apply CBS tools. Seeks out areas to improve and does not accept status quo. Uses action plans, TTIs, KPI to manage and develop self and team. Sets the correct priorities and uses CBS tools to drive KPI that lead to expected results and sustained performance. Consistently follows and supports the Crane Way. This may include kaizen participation, Kaizen Roadmap development, attending report outs, use of target sheets to assure results, daily walk-through. Intellectual Capital - Understands business trends and IC capabilities needed to drive success. Assesses IC in organization or team and actively develops, top grades and recruits to ensure the right skills and talent are in place in the team to support the business strategy. Partners with HR to set recruiting strategies and proficiently utilizes the CID's process. Sets and regularly communicates expectations and ensures goals are aligned with Crane's strategic initiatives. Identifies high potentials and those in need of development. Supports recruiting, development and succession planning initiatives by identifying own as well as team's strengths and weaknesses. Sets actionable development plans for self and others. Shares knowledge and best practices and coaches others for personal and professional development. Promotes the movement of people throughout Crane for the right development opportunity. Provides continuous feedback on company, team and individual performance and is open to two-way communication. Holds self and others accountable to performance standards and recognizes top performers. Effectively uses the performance appraisal process to identify areas of improvement and is open to giving or receiving both positive as well as constructive feedback. Ethics & Transparency - In the spirit of the R.T. Crane Resolution maintains the highest standards of conduct and ethical behavior. This includes behavior that is beyond reproach: honest and vigilant for doing the right thing no matter the cost. Committed to meeting the principles of Crane's Code of Ethics, Crane's Business Ethics and Compliance with Law Policy and encourages similar commitment from other Crane employees. Seeks to understand their own strengths and weaknesses and works toward continuous improvement (including self-improvement plans). Raises issues in a timely fashion and fixes the underlying issue, with trust and respect, preventing any deception by covering up issues. Acts immediately and decisively when evidence of impropriety has occurred. Timely completion of all required training. Job Knowledge/Technical Skills - Capable and effective in the area of expertise. Able to clearly communicate the knowledge for their position into everyday use. Has the requisite skills necessary to utilize computer related tools . click apply for full job details
Sr. HRSS Benefits & Compensation Specialist Sr. HRSS Benefits & Compensation Specialist United Kingdom - Uxbridge Human Resources Regular The HRSS Total Rewards Analyst is responsible for supporting the day-to-day operational activities related to employee benefits and some compensation programs across EMEA. This position may support the execution of compensation processes such as retention bonuses, off-cycle promotions, and salary adjustments. This role involves analyzing data, and providing recommendations to ensure the organization's compensation and benefits program remains compliant and aligned with business objectives. This role supports the administration of employee benefits, compensation, and retirement/pension. These programs include medical, dental, vision, pension, and deferred comp plans and employee incentives. This position will work closely with the HR COE's and Payroll teams to ensure seamless administration and communication of benefits and compensation programs for employees. The analyst is a subject matter expert in the day-to-day operations of total rewards programs, vendor administration , plan analysis, benchmarking , and reporting. They also play a crucial role in compliance and regulatory adherence, ensuring plan documents remain up to date and align with current and future legal requirements. This position is responsible for managing and analyzing data trends to optimize benefits offerings and provide support to Total Rewards programs and other HR initiatives, as required . Essential Duties & Job Functions: Benefits and Compensation Administration: Supports the development, administration and execution of benefit programs including health, welfare, retirement, pension, and wellbeing offerings across the EMEA region Implements and manages the day-to-day operations of benefits programs, including health insurance, financial wellbeing plans, plan enrollments and contributions Supports benefits audits and ensures compliance with regional and specific country regulations Ensures the accuracy and compliance of all benefits-related filings Assist with the organization's retirement plan including audits, ongoing compliance, non-discrimination testing, and plan review Leads process of monthly benefits accruals/invoices & variance and other related reporting Investigates escalated benefit issues, conducts root cause analyses, recommends, and implements solutions Provides training, education, and engaging and clear communications to employees (e.g. financial wellbeing education sessions, virtual health fairs, and event coordination as required) Assist employees regarding benefits claim issues and plan changes Manage benefit content across online portals, plan sponsor websites, third-party administrator(s) enrollment webpage, and reviews regularly for accuracy Maintain benefits plans and literature in HRIS, ServiceNow Portal, external total rewards portal, employee benefits portal and company intranet sites. Oversee annual enrollment processes, including communications, vendor coordination, and employee education Respond to Tier 2 escalated benefits inquiries from managers and employees on plan provisions, benefits enrollments, life status changes and other general inquiries Assist in preparing standard or ad hoc benefits and compensation reports Other accountabilities, as assigned Data Analysis and Reporting: Gathers, analyzes, and interprets data related to compensation and benefits data to identify trends and make recommendations Develops and maintains reports and presentations for leadership Collaborate with COEs on monitoring and reporting out on the effectiveness of compensation and benefits programs for enhancement opportunities Compliance and Policy Development: Ensure compliance local and country specific legal requirements by studying existing and new legislation, obtaining qualified opinions, enforcing adherence to requirements, and advising management on needed actions Ensure compensation and benefits programs comply with local regulations and align with the agreements of each country's works councils. Partner with COEs to develop and update compensation and benefits policies and procedures Stay informed about industry trends and best practices, recommending enhancements accordingly Knowledge, Experience, and Skills: Experience administering compensation & benefits programs Experience within a controlled group structure Working knowledge of general employment laws, regulations, and individual countries compliance requirements Extensive knowledge of employee benefits and applicable laws Excellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines in a fast-paced environment Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Ability to act with integrity, professionalism, and discretion in handling confidential information Thorough knowledge of employment-related laws and regulations related to employee benefits Proficient with Microsoft Office Suite or related software Proficiency with or the ability to quickly learn the organizations HCM systems, CRMs and talent management systems Strong interpersonal, verbal, and written communication skills; Ability to operate effectively and proactively with a customer focus and employee experience mindset. Strong organizational skills and attention to detail and the ability to manage multiple priorities. Ability to interpret guidelines, policies, and complex state or federal regulations to provide guidance to all levels. Ability to gather and analyze data to identify critical issues and make independent decisions; perform duties with accuracy and attention to detail; Able to handle sensitive and confidential information appropriately. Strong presentation skills; with experience developing and delivering training modules or programs. Experience collaborating with cross-functional teams, including HRBPs, Total Rewards, Payroll, and Legal Basic Qualifications: High School and consolidated xperience OR associate degree and consolidated experience OR Bachelor's Degree and consolidated experience OR Masters' Degree and consolidated experience Extensive HR or HR Shared Services experience Strong verbal, written interpersonal, and telephone communication skills are required. Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills. Experience with case management tools (especially ServiceNow). Knowledge and experience of HR policies in EMEA is a must. Preferred Qualifications: Customer Service experience is preferred. Job Environment Office-based role requiring a minimum of three days per week on-site attendance Share: Job Requisition ID R Full Time/Part Time Full-Time Job Level Associate Click below to return to the Gilead Careers site Click below to see a list of upcoming events Click below to return to the Kite, a Gilead company Careers site
Nov 15, 2025
Full time
Sr. HRSS Benefits & Compensation Specialist Sr. HRSS Benefits & Compensation Specialist United Kingdom - Uxbridge Human Resources Regular The HRSS Total Rewards Analyst is responsible for supporting the day-to-day operational activities related to employee benefits and some compensation programs across EMEA. This position may support the execution of compensation processes such as retention bonuses, off-cycle promotions, and salary adjustments. This role involves analyzing data, and providing recommendations to ensure the organization's compensation and benefits program remains compliant and aligned with business objectives. This role supports the administration of employee benefits, compensation, and retirement/pension. These programs include medical, dental, vision, pension, and deferred comp plans and employee incentives. This position will work closely with the HR COE's and Payroll teams to ensure seamless administration and communication of benefits and compensation programs for employees. The analyst is a subject matter expert in the day-to-day operations of total rewards programs, vendor administration , plan analysis, benchmarking , and reporting. They also play a crucial role in compliance and regulatory adherence, ensuring plan documents remain up to date and align with current and future legal requirements. This position is responsible for managing and analyzing data trends to optimize benefits offerings and provide support to Total Rewards programs and other HR initiatives, as required . Essential Duties & Job Functions: Benefits and Compensation Administration: Supports the development, administration and execution of benefit programs including health, welfare, retirement, pension, and wellbeing offerings across the EMEA region Implements and manages the day-to-day operations of benefits programs, including health insurance, financial wellbeing plans, plan enrollments and contributions Supports benefits audits and ensures compliance with regional and specific country regulations Ensures the accuracy and compliance of all benefits-related filings Assist with the organization's retirement plan including audits, ongoing compliance, non-discrimination testing, and plan review Leads process of monthly benefits accruals/invoices & variance and other related reporting Investigates escalated benefit issues, conducts root cause analyses, recommends, and implements solutions Provides training, education, and engaging and clear communications to employees (e.g. financial wellbeing education sessions, virtual health fairs, and event coordination as required) Assist employees regarding benefits claim issues and plan changes Manage benefit content across online portals, plan sponsor websites, third-party administrator(s) enrollment webpage, and reviews regularly for accuracy Maintain benefits plans and literature in HRIS, ServiceNow Portal, external total rewards portal, employee benefits portal and company intranet sites. Oversee annual enrollment processes, including communications, vendor coordination, and employee education Respond to Tier 2 escalated benefits inquiries from managers and employees on plan provisions, benefits enrollments, life status changes and other general inquiries Assist in preparing standard or ad hoc benefits and compensation reports Other accountabilities, as assigned Data Analysis and Reporting: Gathers, analyzes, and interprets data related to compensation and benefits data to identify trends and make recommendations Develops and maintains reports and presentations for leadership Collaborate with COEs on monitoring and reporting out on the effectiveness of compensation and benefits programs for enhancement opportunities Compliance and Policy Development: Ensure compliance local and country specific legal requirements by studying existing and new legislation, obtaining qualified opinions, enforcing adherence to requirements, and advising management on needed actions Ensure compensation and benefits programs comply with local regulations and align with the agreements of each country's works councils. Partner with COEs to develop and update compensation and benefits policies and procedures Stay informed about industry trends and best practices, recommending enhancements accordingly Knowledge, Experience, and Skills: Experience administering compensation & benefits programs Experience within a controlled group structure Working knowledge of general employment laws, regulations, and individual countries compliance requirements Extensive knowledge of employee benefits and applicable laws Excellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines in a fast-paced environment Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Ability to act with integrity, professionalism, and discretion in handling confidential information Thorough knowledge of employment-related laws and regulations related to employee benefits Proficient with Microsoft Office Suite or related software Proficiency with or the ability to quickly learn the organizations HCM systems, CRMs and talent management systems Strong interpersonal, verbal, and written communication skills; Ability to operate effectively and proactively with a customer focus and employee experience mindset. Strong organizational skills and attention to detail and the ability to manage multiple priorities. Ability to interpret guidelines, policies, and complex state or federal regulations to provide guidance to all levels. Ability to gather and analyze data to identify critical issues and make independent decisions; perform duties with accuracy and attention to detail; Able to handle sensitive and confidential information appropriately. Strong presentation skills; with experience developing and delivering training modules or programs. Experience collaborating with cross-functional teams, including HRBPs, Total Rewards, Payroll, and Legal Basic Qualifications: High School and consolidated xperience OR associate degree and consolidated experience OR Bachelor's Degree and consolidated experience OR Masters' Degree and consolidated experience Extensive HR or HR Shared Services experience Strong verbal, written interpersonal, and telephone communication skills are required. Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills. Experience with case management tools (especially ServiceNow). Knowledge and experience of HR policies in EMEA is a must. Preferred Qualifications: Customer Service experience is preferred. Job Environment Office-based role requiring a minimum of three days per week on-site attendance Share: Job Requisition ID R Full Time/Part Time Full-Time Job Level Associate Click below to return to the Gilead Careers site Click below to see a list of upcoming events Click below to return to the Kite, a Gilead company Careers site
About Us 3173 is a privately owned UK firm of pensions experts with clients throughout the UK, serviced from offices in London, Belfast, Glasgow, Manchester, Birmingham, Bristol and Leeds. The 3173 Group of companies includes Dalriada Trustees Limited (Dalriada) one of the UK's largest professional pension scheme trustee companies. Spence & Partners provides full pension actuarial, consulting, investment consulting and administration services that provide simply smarter solutions for trustees, employers and members and Mantle: reimagines the traditional models of defined benefit pensions administration and actuarial valuation software. The 3173 Culture Our primary aim is to provide interesting, worthwhile and healthy careers for all our people; we believe that this emphasis sets us apart from our competitors. We are defined by our ethos and by our goal: Our ethos is an individual and collective commitment achieved through carefully balancing responsibility with freedom and flexibility, all of which is underpinned by a willingness to work interdependently. When we get this balance right, it is how we do our best work. We look after our staff first and foremost, but for a commercial purpose, which is to deliver great service profitably. By focusing on our goal, we provide the best outcomes for pension scheme members, trustees, and employers. About You You will be working as part of our outsourced pensions management and scheme secretarial team. You will act as the lead and day to day contact for our clients and will manage the delivery of services to the client through our client teams. To make an impact in this role you will be self-motivated and eager to improve member outcomes. Your technical pensions knowledge will be balanced with an ability to effectively communicate to a wide range of stakeholders. Your verbal and written communications will be tailored to suit the needs of the audience, and you will be an active promoter of our pensions management services, including helping respond to business opportunities. You should understand the importance of building and maintaining relationships with clients, networking contacts and your fellow colleagues. You will be expected to work with your team on a range of pension management and scheme secretarial appointments. Your appointments will be varied and could include managing scheme secretarial support to to project and advisor management. You will have proven project management and organisation skills as well as evidence of building and managing relationship skills. You will be able to provide leadership and support to other members of your team. You will have the capability to work independently and collaboratively with colleagues across our multi-site business, to ensure timely and high quality delivery to our clients. You will be committed and driven to deliver service excellence. Responsibilities & Criteria We are a multi-award winning pension services firm and part of an integrated group of privately owned companies. Since our inception we have grown to be one of the largest provider of pensions trusteeship and governance services in the UK, with over 300 appointments. Our pensions specialists are all employed and we are committed to providing professional careers, supporting the Pensions Management Institution (PMI) qualification for our pension managers. Our business is based on a client-centric culture which provides high-quality professional service through strong personal relationships. We have offices in Belfast, Glasgow, Manchester, London, Bristol, Leeds and Birmingham and operate in a hybrid model of working, whereby you will have the opportunity to work in the office and at home. Our team of pensions professionals come from a wide range of professional backgrounds which we would like to further enrich. Therefore we are looking for candidates with a background in pensions management, scheme secretarial, pensions consultancy, pensions administration or pensions project management. Key Responsibilities Core responsibilities include: Act as a lead for outsourced support for in-house pensions teams Act as scheme secretary on a permanent or interim basis Act as day to day contact for clients and scheme advisors Overall project management of a portfolio of pension schemes and specific projects being undertaken Oversee and maintain services in line with the client contract and internal quality standards Lead on issue resolution Oversee delivery of all aspects of pension scheme governance to ensure full compliance/no breaches Own the scheme business plan and lead on addressing any diversion from the plan Monitor budget and ensure recovery and profitability with minimal write-off, identifying out of scope activities Lead on client pensions management projects - for example, management of adviser review projects. Assist with refinement of pensions management processes Check/review supplier bills and oversee payments Business growth responsibilities include: Build a growing network of professional contacts at a regional level Identify business development opportunities and broker an introduction to the business Lead new business pitches Participate in weekly business development calls as appropriate Regularly write blogs and articles as marketing collateral Deliver on client seminars Identify and share opportunities for product and service enhancements through client proposition and revenue generating opportunities Support the growth of new business People leadership & management responsibilities Act as a line manager - setting objectives, giving feedback, appraising performance and addressing performance issues Act as a mentor and support to team members Manage resource requirement across clients Personal growth responsibilities Actively build skills and experience Keep abreast of all regulatory and governance changes Attend training, both technical and other business skills Essential Criteria Team player Solid pensions industry background, with scheme secretarial and governance experiance Recent experience in a role which specifically included occupational pension scheme responsibilities Full understanding of pension management and the work carried out by Dalriada Able to demonstrate technical understanding of pension legislation, regulations and other relevant legislation, codes of practice, including scheme management and compliance, best practice guides and a good knowledge of defined benefit and defined contribution schemes Excellent budget management skills Proven track record of project management exposure Evidence of client management responsibility and ability to manage and progress multiple strands of activity Excellent communication skills, both written and oral, with the ability to articulate technical points into lay terms Excellent organisation skills and ability to prioritise and work to client deadlines Experience of new business activity including new business pitches, networking and attending industry events. Use of computerised systems e.g. Microsoft Office products; in particular Excel, Word and PowerPoint; and the ability to learn and utilise bespoke systems and procedures. Mentoring/line management experience Excellent understanding of profitability Desirable Criteria Attainment of the Pensions Regulator's Trustee toolkit Working towards or successfully completed a relevant Professional Qualification (such as APMI or FPMI) Circumstances Location : UK Wide Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required. All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check. As part of the pre-hire process the successful candidate will be subject to reference checking security vetting. 3173 is an Equal Opportunity Employer. Applying with a disability or long-term health condition? As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call and ask to speak to a member of the P&C team.
Nov 15, 2025
Full time
About Us 3173 is a privately owned UK firm of pensions experts with clients throughout the UK, serviced from offices in London, Belfast, Glasgow, Manchester, Birmingham, Bristol and Leeds. The 3173 Group of companies includes Dalriada Trustees Limited (Dalriada) one of the UK's largest professional pension scheme trustee companies. Spence & Partners provides full pension actuarial, consulting, investment consulting and administration services that provide simply smarter solutions for trustees, employers and members and Mantle: reimagines the traditional models of defined benefit pensions administration and actuarial valuation software. The 3173 Culture Our primary aim is to provide interesting, worthwhile and healthy careers for all our people; we believe that this emphasis sets us apart from our competitors. We are defined by our ethos and by our goal: Our ethos is an individual and collective commitment achieved through carefully balancing responsibility with freedom and flexibility, all of which is underpinned by a willingness to work interdependently. When we get this balance right, it is how we do our best work. We look after our staff first and foremost, but for a commercial purpose, which is to deliver great service profitably. By focusing on our goal, we provide the best outcomes for pension scheme members, trustees, and employers. About You You will be working as part of our outsourced pensions management and scheme secretarial team. You will act as the lead and day to day contact for our clients and will manage the delivery of services to the client through our client teams. To make an impact in this role you will be self-motivated and eager to improve member outcomes. Your technical pensions knowledge will be balanced with an ability to effectively communicate to a wide range of stakeholders. Your verbal and written communications will be tailored to suit the needs of the audience, and you will be an active promoter of our pensions management services, including helping respond to business opportunities. You should understand the importance of building and maintaining relationships with clients, networking contacts and your fellow colleagues. You will be expected to work with your team on a range of pension management and scheme secretarial appointments. Your appointments will be varied and could include managing scheme secretarial support to to project and advisor management. You will have proven project management and organisation skills as well as evidence of building and managing relationship skills. You will be able to provide leadership and support to other members of your team. You will have the capability to work independently and collaboratively with colleagues across our multi-site business, to ensure timely and high quality delivery to our clients. You will be committed and driven to deliver service excellence. Responsibilities & Criteria We are a multi-award winning pension services firm and part of an integrated group of privately owned companies. Since our inception we have grown to be one of the largest provider of pensions trusteeship and governance services in the UK, with over 300 appointments. Our pensions specialists are all employed and we are committed to providing professional careers, supporting the Pensions Management Institution (PMI) qualification for our pension managers. Our business is based on a client-centric culture which provides high-quality professional service through strong personal relationships. We have offices in Belfast, Glasgow, Manchester, London, Bristol, Leeds and Birmingham and operate in a hybrid model of working, whereby you will have the opportunity to work in the office and at home. Our team of pensions professionals come from a wide range of professional backgrounds which we would like to further enrich. Therefore we are looking for candidates with a background in pensions management, scheme secretarial, pensions consultancy, pensions administration or pensions project management. Key Responsibilities Core responsibilities include: Act as a lead for outsourced support for in-house pensions teams Act as scheme secretary on a permanent or interim basis Act as day to day contact for clients and scheme advisors Overall project management of a portfolio of pension schemes and specific projects being undertaken Oversee and maintain services in line with the client contract and internal quality standards Lead on issue resolution Oversee delivery of all aspects of pension scheme governance to ensure full compliance/no breaches Own the scheme business plan and lead on addressing any diversion from the plan Monitor budget and ensure recovery and profitability with minimal write-off, identifying out of scope activities Lead on client pensions management projects - for example, management of adviser review projects. Assist with refinement of pensions management processes Check/review supplier bills and oversee payments Business growth responsibilities include: Build a growing network of professional contacts at a regional level Identify business development opportunities and broker an introduction to the business Lead new business pitches Participate in weekly business development calls as appropriate Regularly write blogs and articles as marketing collateral Deliver on client seminars Identify and share opportunities for product and service enhancements through client proposition and revenue generating opportunities Support the growth of new business People leadership & management responsibilities Act as a line manager - setting objectives, giving feedback, appraising performance and addressing performance issues Act as a mentor and support to team members Manage resource requirement across clients Personal growth responsibilities Actively build skills and experience Keep abreast of all regulatory and governance changes Attend training, both technical and other business skills Essential Criteria Team player Solid pensions industry background, with scheme secretarial and governance experiance Recent experience in a role which specifically included occupational pension scheme responsibilities Full understanding of pension management and the work carried out by Dalriada Able to demonstrate technical understanding of pension legislation, regulations and other relevant legislation, codes of practice, including scheme management and compliance, best practice guides and a good knowledge of defined benefit and defined contribution schemes Excellent budget management skills Proven track record of project management exposure Evidence of client management responsibility and ability to manage and progress multiple strands of activity Excellent communication skills, both written and oral, with the ability to articulate technical points into lay terms Excellent organisation skills and ability to prioritise and work to client deadlines Experience of new business activity including new business pitches, networking and attending industry events. Use of computerised systems e.g. Microsoft Office products; in particular Excel, Word and PowerPoint; and the ability to learn and utilise bespoke systems and procedures. Mentoring/line management experience Excellent understanding of profitability Desirable Criteria Attainment of the Pensions Regulator's Trustee toolkit Working towards or successfully completed a relevant Professional Qualification (such as APMI or FPMI) Circumstances Location : UK Wide Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required. All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check. As part of the pre-hire process the successful candidate will be subject to reference checking security vetting. 3173 is an Equal Opportunity Employer. Applying with a disability or long-term health condition? As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call and ask to speak to a member of the P&C team.
Come join us, and shape the future of the insurance industry! SCOR Digital Solutions is a global insurance consultancy helping insurers worldwide to grow sustainably. A critical part of the SCOR Group, we are specialised in developing industry-leading digital solutions for every part of the consumer journey, from underwriting, to engagement, to claims. By combining SCOR's comprehensive data and analytical expertise with the award winning capabilities of our in house product and technical teams, our solutions are helping insurers to transform the experience of their consumers worldwide. As Customer Success Manager, you will play an essential role in managing integration related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer centric project delivery and is able to connect people and technology. This job has a broad remit encompassing - but not limited to - the work areas below: Define the goals, scope, budget, and resources of a project with all stakeholders. Own and manage the lifecycle of integration related support cases, ensuring timely resolution and high customer satisfaction. Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges. Understand each client's architecture and business processes to guide integration best practices and identify potential friction points. Collaborate with implementation teams to ensure smooth onboarding and handover of integration cases. Monitor and report on integration health, usage patterns, and case trends to proactively address issues. Maintain detailed documentation of integration scenarios, resolutions, and lessons learned to support continuous improvement. Contribute to the development of integration playbooks, knowledge base articles, and self service tools. Support change management efforts when clients update their systems or workflows that impact the SaaS integration. Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals. Oversee the implementation and lifecycle of SaaS software solutions, ensuring seamless integration and user adoption. Establish and optimise project management processes and workflows to enhance efficiency and scalability. Collaborate with cross functional technical teams to ensure technological feasibility and innovation in project delivery. Facilitate communication between project participants and translate complex requirements for non technical stakeholders. Provide regular progress reports and maintain proactive communication with clients. Collaborate with project managers to improve processes and make sure to optimise for client delivery. Core competencies The successful candidate for this job will be enthusiastic about the responsibilities above, and will have a skillset which complements the job well, including: Strong understanding of software integration, APIs, and cloud based platforms. Ability to analyse technical issues and coordinate cross functional teams to resolve them. Familiarity with change management practices in a SaaS environment. Strong drafting skills for functional documentation and client communication. Ability to set up and refine operational processes in dynamic environments. Understanding of modern technology stacks and software development practices. Excellent communication skills in English and French, Spanish is a nice to have. Required skills & experience Proven experience in SaaS project management and customer success. Experience with agile methodologies and structured project management (e.g., V Model). Experience with documenting processes and creating support materials. Proficiency in tools such as Jira, Confluence, SharePoint, and Power BI. What we offer Be part of an international culture with tech specialists. Medical allowance and pension plans. Remuneration policy. Green policy. Evolve in a stimulating and challenging environment. Share and learn with a passionate international community. Evolve in a start up mentality. The company working language is English. All employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organisation. The recruitment process You can expect the following stages: 1 2 Interview with the hiring team & manager (online or in person) 3 Written test or case study Apply now If you feel you have something unique to bring, make your case by getting in touch. We'd love to hear from you. Firstname Surname E Mail Country Attaching CV (Please make sure you send us an attachment no more than 2 mb, in .pdf or .doc format) Link to LinkedIn Link to another social media We protect your personal data in accordance with GDPR. You have the right to view, change, delete, or contest any of your personal data processed by us. Check your rights in SCOR Digital Solutions privacy policy for more information. By submitting this application, you agree to our policy for handling candidate data
Nov 12, 2025
Full time
Come join us, and shape the future of the insurance industry! SCOR Digital Solutions is a global insurance consultancy helping insurers worldwide to grow sustainably. A critical part of the SCOR Group, we are specialised in developing industry-leading digital solutions for every part of the consumer journey, from underwriting, to engagement, to claims. By combining SCOR's comprehensive data and analytical expertise with the award winning capabilities of our in house product and technical teams, our solutions are helping insurers to transform the experience of their consumers worldwide. As Customer Success Manager, you will play an essential role in managing integration related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer centric project delivery and is able to connect people and technology. This job has a broad remit encompassing - but not limited to - the work areas below: Define the goals, scope, budget, and resources of a project with all stakeholders. Own and manage the lifecycle of integration related support cases, ensuring timely resolution and high customer satisfaction. Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges. Understand each client's architecture and business processes to guide integration best practices and identify potential friction points. Collaborate with implementation teams to ensure smooth onboarding and handover of integration cases. Monitor and report on integration health, usage patterns, and case trends to proactively address issues. Maintain detailed documentation of integration scenarios, resolutions, and lessons learned to support continuous improvement. Contribute to the development of integration playbooks, knowledge base articles, and self service tools. Support change management efforts when clients update their systems or workflows that impact the SaaS integration. Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals. Oversee the implementation and lifecycle of SaaS software solutions, ensuring seamless integration and user adoption. Establish and optimise project management processes and workflows to enhance efficiency and scalability. Collaborate with cross functional technical teams to ensure technological feasibility and innovation in project delivery. Facilitate communication between project participants and translate complex requirements for non technical stakeholders. Provide regular progress reports and maintain proactive communication with clients. Collaborate with project managers to improve processes and make sure to optimise for client delivery. Core competencies The successful candidate for this job will be enthusiastic about the responsibilities above, and will have a skillset which complements the job well, including: Strong understanding of software integration, APIs, and cloud based platforms. Ability to analyse technical issues and coordinate cross functional teams to resolve them. Familiarity with change management practices in a SaaS environment. Strong drafting skills for functional documentation and client communication. Ability to set up and refine operational processes in dynamic environments. Understanding of modern technology stacks and software development practices. Excellent communication skills in English and French, Spanish is a nice to have. Required skills & experience Proven experience in SaaS project management and customer success. Experience with agile methodologies and structured project management (e.g., V Model). Experience with documenting processes and creating support materials. Proficiency in tools such as Jira, Confluence, SharePoint, and Power BI. What we offer Be part of an international culture with tech specialists. Medical allowance and pension plans. Remuneration policy. Green policy. Evolve in a stimulating and challenging environment. Share and learn with a passionate international community. Evolve in a start up mentality. The company working language is English. All employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organisation. The recruitment process You can expect the following stages: 1 2 Interview with the hiring team & manager (online or in person) 3 Written test or case study Apply now If you feel you have something unique to bring, make your case by getting in touch. We'd love to hear from you. Firstname Surname E Mail Country Attaching CV (Please make sure you send us an attachment no more than 2 mb, in .pdf or .doc format) Link to LinkedIn Link to another social media We protect your personal data in accordance with GDPR. You have the right to view, change, delete, or contest any of your personal data processed by us. Check your rights in SCOR Digital Solutions privacy policy for more information. By submitting this application, you agree to our policy for handling candidate data
SCOTTISH SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS
Dunfermline, Fife
We are current looking for a People (HR) Business Partner. This role will be based at Scottish SPCA Headquarters in Dunfermline with a flexible blend of home working. If this sounds like a role you would be interested in, please read on for more information. Hours - Full time - 35 hours per week Salary - £37,928 per annum Contract Type - Permanent About the Scottish SPCA As Scotland's animal welfare charity, we have been on-hand to protect animals and prevent cruelty since 1839 - that's over 185 years of creating abetter world for all animals. We've grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people. We are Scotland's animal champions. What does a People (HR) Business Partner do? The People (HR) Business Partner role will be dedicated to supporting and proactively working to understand their stakeholder needs and challenges, developing and implementing strong people practices and sharing the responsibility for the achievement of organisational goals. Through the building of trusted partnerships at all levels, but more importantly at the senior levels of the organisation, the People BP influences and partners with managers to develop more skilled, empowered and motivated teams that are engaged to support the organisational objectives. It is stand-alone role, which will require extensive resilience and self-sufficiency daily with the gravitas to influence at all levels. This is a fast-paced high high-delivery role that will require agility and extensive business partnering experience to further embed the partnering model in the SSPCA. Overview of main duties and responsibilities Through partnership and developing strong and influential relationships, provide direction and input to Society leaders and their senior team, regarding people plans that support the culture, Society direction, and needs of the organisation and people. Partner with the People Development team to deliver the learning and development agenda through activities such as the identification of training and development needs across the organisation, feeding into the overall learning and development team programme of needs identification. Giving input and know-how in the adoption of talent management and talent acquisition initiatives, performance management and induction programmes Influence leaders with coaching, guidance, and policy interpretation to ensure legal compliance with fair and consistent management decisions. Responsible for prompt resolution of employee issues and investigations up to and including at Employment Tribunal level. Champion and deliver change across functions and the organisation to effectively prepare managers and their teams to embrace the community model through strategic support and partnering. Partner to deliver the Resourcing agenda, delivering activities such as organisational design and workforce planning, succession planning and talent acquisition where necessary, improving of hiring manager skills, confidence and overall candidate experience. Collaboratively work with the P&C team, working together to influence the whole of the organisation in each aspect of the People agenda as required. As part of the business partnering teamwork with the Heads of the Centres of Excellence and other P&C Leadership team members to implement people solutions that drive performance improvement and deliver short and long-term organisational objectives. Please see full Job Description link for more detailed information on the role. What makes a goodPeople (HR) Business Partner? Specialist knowledge - expertise in Human Resources general practices, change management and employee relations. Continually maintains technical knowledge. Leadership - Lead and act as a role model as part of the People Partnering team and wider P&C team. Communicating and engaging with individuals and teams as needed to ensure they have clear direction and know what they have to achieve to be successful Commercial & strategic thinking - Commercially aware. Looks for opportunities to add value, with the ability to detect and manage risk. Demonstrates a holistic view of issues, events and activities, with a perception of their longer-term impact or wider implications. Influencing & engagement - Ability to influence, motivate and empower others in order to reach organisational goals. Solid negotiation skills Planning, action orientation & results driven - Organises and prioritises work, with a clear readiness to make decisions, take the initiative and focus on delivery. We are fortunate that some of our roles attract a high level of interest therefore, we may have to close roles earlier than advertised. Early application submissions are highly recommended. This also means that we cannot provide individual feedback to unsuccessful candidates due to receiving high levels of applications. The Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer. We recognise that a diverse and inclusive workforce is essential to achieving our core mission.
Nov 11, 2025
Full time
We are current looking for a People (HR) Business Partner. This role will be based at Scottish SPCA Headquarters in Dunfermline with a flexible blend of home working. If this sounds like a role you would be interested in, please read on for more information. Hours - Full time - 35 hours per week Salary - £37,928 per annum Contract Type - Permanent About the Scottish SPCA As Scotland's animal welfare charity, we have been on-hand to protect animals and prevent cruelty since 1839 - that's over 185 years of creating abetter world for all animals. We've grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people. We are Scotland's animal champions. What does a People (HR) Business Partner do? The People (HR) Business Partner role will be dedicated to supporting and proactively working to understand their stakeholder needs and challenges, developing and implementing strong people practices and sharing the responsibility for the achievement of organisational goals. Through the building of trusted partnerships at all levels, but more importantly at the senior levels of the organisation, the People BP influences and partners with managers to develop more skilled, empowered and motivated teams that are engaged to support the organisational objectives. It is stand-alone role, which will require extensive resilience and self-sufficiency daily with the gravitas to influence at all levels. This is a fast-paced high high-delivery role that will require agility and extensive business partnering experience to further embed the partnering model in the SSPCA. Overview of main duties and responsibilities Through partnership and developing strong and influential relationships, provide direction and input to Society leaders and their senior team, regarding people plans that support the culture, Society direction, and needs of the organisation and people. Partner with the People Development team to deliver the learning and development agenda through activities such as the identification of training and development needs across the organisation, feeding into the overall learning and development team programme of needs identification. Giving input and know-how in the adoption of talent management and talent acquisition initiatives, performance management and induction programmes Influence leaders with coaching, guidance, and policy interpretation to ensure legal compliance with fair and consistent management decisions. Responsible for prompt resolution of employee issues and investigations up to and including at Employment Tribunal level. Champion and deliver change across functions and the organisation to effectively prepare managers and their teams to embrace the community model through strategic support and partnering. Partner to deliver the Resourcing agenda, delivering activities such as organisational design and workforce planning, succession planning and talent acquisition where necessary, improving of hiring manager skills, confidence and overall candidate experience. Collaboratively work with the P&C team, working together to influence the whole of the organisation in each aspect of the People agenda as required. As part of the business partnering teamwork with the Heads of the Centres of Excellence and other P&C Leadership team members to implement people solutions that drive performance improvement and deliver short and long-term organisational objectives. Please see full Job Description link for more detailed information on the role. What makes a goodPeople (HR) Business Partner? Specialist knowledge - expertise in Human Resources general practices, change management and employee relations. Continually maintains technical knowledge. Leadership - Lead and act as a role model as part of the People Partnering team and wider P&C team. Communicating and engaging with individuals and teams as needed to ensure they have clear direction and know what they have to achieve to be successful Commercial & strategic thinking - Commercially aware. Looks for opportunities to add value, with the ability to detect and manage risk. Demonstrates a holistic view of issues, events and activities, with a perception of their longer-term impact or wider implications. Influencing & engagement - Ability to influence, motivate and empower others in order to reach organisational goals. Solid negotiation skills Planning, action orientation & results driven - Organises and prioritises work, with a clear readiness to make decisions, take the initiative and focus on delivery. We are fortunate that some of our roles attract a high level of interest therefore, we may have to close roles earlier than advertised. Early application submissions are highly recommended. This also means that we cannot provide individual feedback to unsuccessful candidates due to receiving high levels of applications. The Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer. We recognise that a diverse and inclusive workforce is essential to achieving our core mission.
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties JOB DESCRIPTION: Under general supervision, provides supervision, coordinates and oversees Surface Well Testing (SWT) product service line (PSL) work at the well site, providing excellent customer relations at the worksite during well testing or other type operaton. Plans and performs necessary calculations for the total job at the well site as needed. Coordinates and directs the activities of service operators during the equipment rig up/down on a location and the preparation of equipment for performing a job. Provides planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Recognizes possible sales opportunities for the Company's other products and service and communicates information to Service Coordinator or appropriate Company staff. Ensures customer satisfaction with jobs performed. As needed, may perform data collection and data distribution on jobs. Coordinates the clean up, repair, and preparation of equipment for the next job. Provides input on individual performance levels of his/her subordinates providing on-the-job skills development to enhance job performance. Promotes HES Process Improvement Initiatives (PII) within the assigned Country/Natural Work Area (NWA). Promotes safety awareness and environmental consciousness. Ensures compliance with Health, Safety, and Environmental (HSE) standards, practices and guidelines. Mentors and trains lower level Service Specialists in areas of expertise. Will be required to become a dedicated Assessor for junior SWT personnel. Licensure to drive commercial vehicles may be required. Promotes and takes an active part in quality improvement processes. Leads by example. Coaches individuals for better performance and promotes high morale. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability of operations. Skills are typically acquired through a high school diploma or similar education and 1 year of experience as Service Specialist I - Surface Well Test or 5 years of SWT experience including the role as a supervisor. Must possess exceptional skills within the service line and have a general understanding of other service functions. Must posses execellent knowledge of Halliburton Management System (HMS) standards, work methods/processes. Demonstrates detailed understanding of bottom hole and basic reservoir - i.e., BHP, BHT, Hydrocarbon phasing, Gas and Oil Flow Measurements as well as an understanding of all manner of SWT troubleshooting. Must be capable of navigating/utilizing HMS, iLearn and Competency sites on HalWorld. Must have successfully passed company tests or met task guideline requirements. Must have met the minimum competency requirements for the Service Operator II - SWT. Should be fully knowledgable in most aspects of Testing & Subsea (SWT) service line in the local area. Skilled at planning and organizing jobs. Ability to communicate with team and customer to affect knowledge transfer relate to job plans, calculations, well parameters, specific hazards, environmental issues, quality service, equipment, etc. related to the job. Math and computer skills required. Ability to discuss future work opportunities with customer required. Must be able to explain the local HMS process for Prepare Resources. Must be able to use Correction, Prevention and Improvement (CPI) System to document problems encountered or ideas for improvement. Must have completed supervisory training. Qualifications Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Location Yare Facility, South Denes Rd, Great Yarmouth, Norfolk, NR30 3QF, United Kingdom Job Details Requisition Number: 202949 Experience Level: Entry-Level Job Family: Operations Product Service Line: Testing and Subsea Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.
Nov 11, 2025
Full time
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties JOB DESCRIPTION: Under general supervision, provides supervision, coordinates and oversees Surface Well Testing (SWT) product service line (PSL) work at the well site, providing excellent customer relations at the worksite during well testing or other type operaton. Plans and performs necessary calculations for the total job at the well site as needed. Coordinates and directs the activities of service operators during the equipment rig up/down on a location and the preparation of equipment for performing a job. Provides planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Recognizes possible sales opportunities for the Company's other products and service and communicates information to Service Coordinator or appropriate Company staff. Ensures customer satisfaction with jobs performed. As needed, may perform data collection and data distribution on jobs. Coordinates the clean up, repair, and preparation of equipment for the next job. Provides input on individual performance levels of his/her subordinates providing on-the-job skills development to enhance job performance. Promotes HES Process Improvement Initiatives (PII) within the assigned Country/Natural Work Area (NWA). Promotes safety awareness and environmental consciousness. Ensures compliance with Health, Safety, and Environmental (HSE) standards, practices and guidelines. Mentors and trains lower level Service Specialists in areas of expertise. Will be required to become a dedicated Assessor for junior SWT personnel. Licensure to drive commercial vehicles may be required. Promotes and takes an active part in quality improvement processes. Leads by example. Coaches individuals for better performance and promotes high morale. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability of operations. Skills are typically acquired through a high school diploma or similar education and 1 year of experience as Service Specialist I - Surface Well Test or 5 years of SWT experience including the role as a supervisor. Must possess exceptional skills within the service line and have a general understanding of other service functions. Must posses execellent knowledge of Halliburton Management System (HMS) standards, work methods/processes. Demonstrates detailed understanding of bottom hole and basic reservoir - i.e., BHP, BHT, Hydrocarbon phasing, Gas and Oil Flow Measurements as well as an understanding of all manner of SWT troubleshooting. Must be capable of navigating/utilizing HMS, iLearn and Competency sites on HalWorld. Must have successfully passed company tests or met task guideline requirements. Must have met the minimum competency requirements for the Service Operator II - SWT. Should be fully knowledgable in most aspects of Testing & Subsea (SWT) service line in the local area. Skilled at planning and organizing jobs. Ability to communicate with team and customer to affect knowledge transfer relate to job plans, calculations, well parameters, specific hazards, environmental issues, quality service, equipment, etc. related to the job. Math and computer skills required. Ability to discuss future work opportunities with customer required. Must be able to explain the local HMS process for Prepare Resources. Must be able to use Correction, Prevention and Improvement (CPI) System to document problems encountered or ideas for improvement. Must have completed supervisory training. Qualifications Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Location Yare Facility, South Denes Rd, Great Yarmouth, Norfolk, NR30 3QF, United Kingdom Job Details Requisition Number: 202949 Experience Level: Entry-Level Job Family: Operations Product Service Line: Testing and Subsea Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.
Job Title: HR Project Delivery Specialist Location: Hybrid Contract Length: 9 - 12 months Primary Location: Surrey About the Role: Our client is seeking a skilled HR Project Delivery Specialist to join their Global HR Projects Delivery Team. This pivotal role focuses on establishing and delivering HR projects across HR Operations and the broader HR function. The specialist will be instrumental in driving HR initiatives aimed at improving efficiency, reducing costs, and supporting overall business objectives. Key Responsibilities: Provide project management support for various HR projects within HR Operations and broader HR teams. Ensure effective governance of HR projects, including reporting standards for steering committee, executive, and board meetings. Collaborate on communications related to HR projects, utilising common HR communication plans and activities. Develop selection criteria for projects requiring PMO support from the central team. Design a project dashboard to share updates with stakeholders, reporting on project delivery against agreed benefits. Create business readiness and acceptance criteria for projects. Offer planning support and expertise to global HR teams for strategic initiatives. Serve as the quality control and advisory point for projects staffed with central resources, including scope agreement, progress evaluation, and issue resolution. Identify and mitigate project risks to maintain alignment with desired outcomes. Manage projects effectively, ensuring adherence to timelines, budgets, and change management practises. Oversee delivery of key cyclical activities within the People Team, ensuring they meet agreed objectives, service standards, and timelines. Ways of Working: Foster strong relationships with HR Business Partners (HRBPs), centres of Excellence (CoEs), and HR Operations teams to identify potential projects and determine necessary support levels. Provide project management capability across the organisation to enhance the delivery of large-scale HR projects. Collaborate with HRBPs and business leaders to promote project management capabilities and best practise methods. Advocate for the use of statistical methods to drive service excellence and exceed customer expectations. Work with Continuous Improvement specialists to identify opportunities to enhance HR services. Required Qualifications: Proven experience in project management within HR, particularly in a Shared Service Centre environment. Knowledge of project management tools and techniques. Solid background in developing and implementing continuous improvement projects involving technology and processes. Familiarity with KPIs and data analytics. Extensive experience with HR processes and transactions. Preferred Qualifications: Experience with HRIS applications and complementary HR software solutions. Understanding of HR metrics and their application in performance improvement. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Nov 10, 2025
Contractor
Job Title: HR Project Delivery Specialist Location: Hybrid Contract Length: 9 - 12 months Primary Location: Surrey About the Role: Our client is seeking a skilled HR Project Delivery Specialist to join their Global HR Projects Delivery Team. This pivotal role focuses on establishing and delivering HR projects across HR Operations and the broader HR function. The specialist will be instrumental in driving HR initiatives aimed at improving efficiency, reducing costs, and supporting overall business objectives. Key Responsibilities: Provide project management support for various HR projects within HR Operations and broader HR teams. Ensure effective governance of HR projects, including reporting standards for steering committee, executive, and board meetings. Collaborate on communications related to HR projects, utilising common HR communication plans and activities. Develop selection criteria for projects requiring PMO support from the central team. Design a project dashboard to share updates with stakeholders, reporting on project delivery against agreed benefits. Create business readiness and acceptance criteria for projects. Offer planning support and expertise to global HR teams for strategic initiatives. Serve as the quality control and advisory point for projects staffed with central resources, including scope agreement, progress evaluation, and issue resolution. Identify and mitigate project risks to maintain alignment with desired outcomes. Manage projects effectively, ensuring adherence to timelines, budgets, and change management practises. Oversee delivery of key cyclical activities within the People Team, ensuring they meet agreed objectives, service standards, and timelines. Ways of Working: Foster strong relationships with HR Business Partners (HRBPs), centres of Excellence (CoEs), and HR Operations teams to identify potential projects and determine necessary support levels. Provide project management capability across the organisation to enhance the delivery of large-scale HR projects. Collaborate with HRBPs and business leaders to promote project management capabilities and best practise methods. Advocate for the use of statistical methods to drive service excellence and exceed customer expectations. Work with Continuous Improvement specialists to identify opportunities to enhance HR services. Required Qualifications: Proven experience in project management within HR, particularly in a Shared Service Centre environment. Knowledge of project management tools and techniques. Solid background in developing and implementing continuous improvement projects involving technology and processes. Familiarity with KPIs and data analytics. Extensive experience with HR processes and transactions. Preferred Qualifications: Experience with HRIS applications and complementary HR software solutions. Understanding of HR metrics and their application in performance improvement. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
People Partner - Employee Relations We are seeking a confident and supportive People Partner with strong employee relations experience to help create a positive, fair and engaged workplace. Position: People Partner ER Salary: £40,000 to £45,000 per annum Location: Remote with occasional travel Hours: Full time, 37 hours per week Contract: Permanent Closing date: 30th November 2025 Interview date: Week commencing 8 December 2025 About the role This is a key role within a values driven People team, providing expert advice and coaching on employee relations to managers and leaders across the organisation. You will help ensure every colleague is treated fairly and consistently, while guiding managers through complex situations with empathy and confidence. You will support a positive workplace culture by building strong relationships, offering constructive solutions, and helping managers develop good people management skills. Your work will help maintain legal compliance, improve processes, reduce organisational risk and strengthen employee engagement. Key responsibilities include: Acting as the first point of contact for complex employee relations queries Advising on disciplinary, grievance, capability and performance issues Leading on mediation and conflict resolution Ensuring cases are handled fairly, consistently and in line with employment law Reviewing and updating policies and procedures Coaching managers to handle ER issues confidently Delivering training on people management and ER topics Supporting employee wellbeing and engagement initiatives Producing reports and analysing ER data to identify trends Managing exit interviews and feedback Supporting strategic projects linked to people and culture About you You will be an approachable professional who can build trust with managers and staff at all levels. You will combine a calm and supportive style with clear judgment and the confidence to challenge where needed. Essential skills and experience: Strong experience managing complex employee relations cases CIPD Level 5 or equivalent experience Strong understanding of employment law and HR best practice Experience developing and implementing ER policies Excellent communication and interpersonal skills Confident advising and coaching managers Ability to analyse data and present findings clearly Ability to handle sensitive and confidential matters with discretion Strong problem solving skills and a proactive approach Desirable: Experience delivering training workshops Experience working in a charity or not for profit setting BSL knowledge or willingness to learn About the organisation You will be joining a well established charity that works to improve the health, wellbeing and independence of deaf people across the UK. The organisation provides care, therapy, advocacy and specialist community services, delivered by deaf people for deaf people in British Sign Language. They are one of the largest disabled people s organisations in the UK and aim to be the leading voice and partner for deaf health and wellbeing. To Apply You will be redirected to our client s website to complete an online application for this role, there is also a BSL video translation of the job description. Other roles you may have experience of could include HR Advisor, Employee Relations Advisor, HR Business Partner, People Partner, HR Consultant, HR Officer, HR Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Nov 10, 2025
Full time
People Partner - Employee Relations We are seeking a confident and supportive People Partner with strong employee relations experience to help create a positive, fair and engaged workplace. Position: People Partner ER Salary: £40,000 to £45,000 per annum Location: Remote with occasional travel Hours: Full time, 37 hours per week Contract: Permanent Closing date: 30th November 2025 Interview date: Week commencing 8 December 2025 About the role This is a key role within a values driven People team, providing expert advice and coaching on employee relations to managers and leaders across the organisation. You will help ensure every colleague is treated fairly and consistently, while guiding managers through complex situations with empathy and confidence. You will support a positive workplace culture by building strong relationships, offering constructive solutions, and helping managers develop good people management skills. Your work will help maintain legal compliance, improve processes, reduce organisational risk and strengthen employee engagement. Key responsibilities include: Acting as the first point of contact for complex employee relations queries Advising on disciplinary, grievance, capability and performance issues Leading on mediation and conflict resolution Ensuring cases are handled fairly, consistently and in line with employment law Reviewing and updating policies and procedures Coaching managers to handle ER issues confidently Delivering training on people management and ER topics Supporting employee wellbeing and engagement initiatives Producing reports and analysing ER data to identify trends Managing exit interviews and feedback Supporting strategic projects linked to people and culture About you You will be an approachable professional who can build trust with managers and staff at all levels. You will combine a calm and supportive style with clear judgment and the confidence to challenge where needed. Essential skills and experience: Strong experience managing complex employee relations cases CIPD Level 5 or equivalent experience Strong understanding of employment law and HR best practice Experience developing and implementing ER policies Excellent communication and interpersonal skills Confident advising and coaching managers Ability to analyse data and present findings clearly Ability to handle sensitive and confidential matters with discretion Strong problem solving skills and a proactive approach Desirable: Experience delivering training workshops Experience working in a charity or not for profit setting BSL knowledge or willingness to learn About the organisation You will be joining a well established charity that works to improve the health, wellbeing and independence of deaf people across the UK. The organisation provides care, therapy, advocacy and specialist community services, delivered by deaf people for deaf people in British Sign Language. They are one of the largest disabled people s organisations in the UK and aim to be the leading voice and partner for deaf health and wellbeing. To Apply You will be redirected to our client s website to complete an online application for this role, there is also a BSL video translation of the job description. Other roles you may have experience of could include HR Advisor, Employee Relations Advisor, HR Business Partner, People Partner, HR Consultant, HR Officer, HR Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.