Sheffield and District Law Society
Sheffield, Yorkshire
Job Description Citizens Advice Sheffield is Sheffield's leading provider of advice and advocacy services. Every year we help over 20,000 people in Sheffield. Our services are free, confidential, independent and impartial. We work with our partners, ranging from large public sector bodies to smaller community organisations, to support our clients with the problems they face, while campaigning to improve the policies and practices that affect people's lives. We provide a wide variety of advice and advocacy services through digital means, by telephone and in person and we strive to be responsive and adaptable in order to meet the changing needs of the communities we serve. We work in a fast-changing and often challenging environment but together we make a big difference. The Role Solicitor specialising in a specific area of social welfare law, providing high-quality legal advice and representation. Managing their own caseload and providing comprehensive legal services under our Legal Aid contract. The solicitor is also responsible for managing a team of advisors within their specific specialist area of law and the monitoring of the quality of their work through both local and national Citizens Advice standards and the external ones set by the Legal Aid Agency. An important aspect of this role is to communicate effectively with other client-facing staff members to offer support, advice and guidance when dealing with clients presenting with queries relating to their specialist area. Duties and Responsibilities Deliver services in accordance with our service delivery strategy and operational plans, including telephone, digital and pre-booked appointment services Meet the needs of all clients, wherever possible empowering clients to improve their confidence and capability, and supporting them to develop and implement action plans to meet their needs In addition Solicitors are expected to: Provide expert legal advice, casework assistance, and representation to clients in your specialist area (eg Housing, Employment, or Immigration Law). Manage a varied caseload, including conducting initial interviews, undertaking legal research, drafting legal documents, negotiating settlements, and representing clients in court or tribunals. Conduct thorough case analysis and develop effective legal strategies. Maintain accurate and up-to-date case files in accordance with Legal Aid Agency requirements and internal procedures. Comply with all relevant Law Society and Legal Aid Agency regulations, standards, and quality requirements. Including but not limited to ensuring preparation, record keeping and service delivery for SQM (Service Quality Mark) and all other required audits. Ensuring that accurate and securely stored records are maintained for the required period and are available for timely legal aid billing requirements. Contribute to the development of legal resources and training materials for staff and volunteers. Participate in internal and external meetings and networking events as required. Work collaboratively with other team members, including caseworkers, volunteers, and administrative staff, to provide a holistic service to clients. Contribute to the organisation's aims and objectives, including promoting access to justice and raising awareness of social welfare issues. Undertake continuous professional development to maintain and enhance legal knowledge and skills. Staff supervision, support and development Contribute to creating and supporting a positive culture in which all paid staff and volunteers are supported and valued Contribute to engaging paid staff and volunteers in good teamwork, planning and delivering services, and in campaigning Supervise paid staff and volunteers in accordance with our policies and procedures Provide advice, guidance and support to and supervise paid staff and volunteers in relation to any aspect of service delivery Support volunteer recruitment, training, development and retention Support the design and delivery of training Campaigning and social policy development Solicitors may also: Support research and other activity to identify priorities for campaigns and social policy development, and the evidence to support such campaigns Support the design and implementation of campaigns locally Assist with our contribution to regional and national campaigns, and with acting upon these campaigns locally Service strategy, planning and development Support and advise the leadership team to develop and implement service delivery strategies and plans Professional learning and development Solicitors, like all team managers are all required to undertake learning and development including: Keeping up to date with legislation Keeping up to date with policies and procedures Attending internal and external training Obtaining and maintaining accreditation for specialist practice Reporting to: Service Manager Responsible for: a team of paid advisers/ advice workers and volunteers Person specification The Solicitor (with legal aid) will demonstrate the following competencies: Deep Knowledge of Relevant Law: A thorough understanding of the specific areas of law covered by the legal aid contract (e.g., housing, welfare benefits, immigration, family law). This includes legislation, case law, and procedural rules. Casework Management Proficiency: Excellent ability to manage a complex caseload efficiently and effectively, adhering to legal aid regulations, deadlines, and quality standards. This includes conducting client interviews, undertaking legal research, drafting documents, and representing clients in relevant forums. Legal Analysis and Problem-Solving: Strong analytical skills to assess complex legal issues, identify relevant facts, and develop sound legal strategies. Risk Management and Compliance: Understanding and adherence to professional conduct rules, legal aid guidelines, and the policies and procedures of both Citizens Advice and the law centre. Commitment to Access to Justice: A genuine passion for and understanding of the principles of access to justice and a commitment to serving vulnerable individuals. Line Management & Leadership: Supervisory Skills: Ability to effectively supervise and support a team of legal caseworkers, staff members, or volunteers. This includes delegating tasks, monitoring performance, providing constructive feedback, and conducting PDR's and supervisions. Performance Management: Ability to set clear objectives, monitor progress, and address performance issues in a fair and consistent manner. Coaching and Mentoring: Skilled in developing the skills and knowledge of team members through coaching, mentoring, and identifying training needs. Team Building and Motivation: Ability to foster a positive and collaborative team environment, promote teamwork, and motivate individuals to achieve their best. Communication and Interpersonal Skills: Excellent written and verbal communication skills to effectively interact with team members, senior management, clients, and external stakeholders. This includes active listening, clear articulation, and the ability to adapt communication style to different audiences. Organisational and Time Management Skills: Strong ability to organise workload, prioritise tasks for themselves and their team, and meet deadlines in a demanding environment. Delegation Skills: Ability to effectively delegate tasks to team members, empowering them and ensuring efficient workload distribution. Conflict Resolution: Ability to mediate and resolve conflicts within the team or with other stakeholders in a constructive and professional manner. Organisational Awareness & Collaboration: Understanding of Citizens Advice and Law Centre Ethos: Appreciation for the distinct yet complementary missions and values of both Citizens Advice and the law centre model, including their commitment to holistic advice and advocacy. Collaboration and Partnership Working: Ability to work effectively with other teams within both organizations, including advice workers, administrators, and managers. This also includes potential collaboration with external agencies and partners. Adaptability and Flexibility: Ability to navigate the different operational structures and reporting lines that may exist within a joint organization. Understanding of the Legal Aid Landscape: Awareness of the challenges and opportunities within the legal aid sector, including funding constraints and policy changes. Commitment to Continuous Improvement: A proactive approach to identifying areas for improvement within their team and the wider organization. Personal Attributes: Integrity and Professionalism: Maintaining high ethical standards and demonstrating professionalism in all aspects of their work. Empathy and Client Focus: Understanding and responding to the needs and vulnerabilities of clients accessing legal aid services. Resilience: Ability to cope with the emotional demands of legal aid work and manage pressure effectively. Problem-Solving and Initiative: Ability to identify and proactively address challenges and find creative solutions. Commitment to Equality, Diversity, and Inclusion: Ensuring fair and equitable access to services and promoting an inclusive work environment click apply for full job details
Mar 24, 2026
Full time
Job Description Citizens Advice Sheffield is Sheffield's leading provider of advice and advocacy services. Every year we help over 20,000 people in Sheffield. Our services are free, confidential, independent and impartial. We work with our partners, ranging from large public sector bodies to smaller community organisations, to support our clients with the problems they face, while campaigning to improve the policies and practices that affect people's lives. We provide a wide variety of advice and advocacy services through digital means, by telephone and in person and we strive to be responsive and adaptable in order to meet the changing needs of the communities we serve. We work in a fast-changing and often challenging environment but together we make a big difference. The Role Solicitor specialising in a specific area of social welfare law, providing high-quality legal advice and representation. Managing their own caseload and providing comprehensive legal services under our Legal Aid contract. The solicitor is also responsible for managing a team of advisors within their specific specialist area of law and the monitoring of the quality of their work through both local and national Citizens Advice standards and the external ones set by the Legal Aid Agency. An important aspect of this role is to communicate effectively with other client-facing staff members to offer support, advice and guidance when dealing with clients presenting with queries relating to their specialist area. Duties and Responsibilities Deliver services in accordance with our service delivery strategy and operational plans, including telephone, digital and pre-booked appointment services Meet the needs of all clients, wherever possible empowering clients to improve their confidence and capability, and supporting them to develop and implement action plans to meet their needs In addition Solicitors are expected to: Provide expert legal advice, casework assistance, and representation to clients in your specialist area (eg Housing, Employment, or Immigration Law). Manage a varied caseload, including conducting initial interviews, undertaking legal research, drafting legal documents, negotiating settlements, and representing clients in court or tribunals. Conduct thorough case analysis and develop effective legal strategies. Maintain accurate and up-to-date case files in accordance with Legal Aid Agency requirements and internal procedures. Comply with all relevant Law Society and Legal Aid Agency regulations, standards, and quality requirements. Including but not limited to ensuring preparation, record keeping and service delivery for SQM (Service Quality Mark) and all other required audits. Ensuring that accurate and securely stored records are maintained for the required period and are available for timely legal aid billing requirements. Contribute to the development of legal resources and training materials for staff and volunteers. Participate in internal and external meetings and networking events as required. Work collaboratively with other team members, including caseworkers, volunteers, and administrative staff, to provide a holistic service to clients. Contribute to the organisation's aims and objectives, including promoting access to justice and raising awareness of social welfare issues. Undertake continuous professional development to maintain and enhance legal knowledge and skills. Staff supervision, support and development Contribute to creating and supporting a positive culture in which all paid staff and volunteers are supported and valued Contribute to engaging paid staff and volunteers in good teamwork, planning and delivering services, and in campaigning Supervise paid staff and volunteers in accordance with our policies and procedures Provide advice, guidance and support to and supervise paid staff and volunteers in relation to any aspect of service delivery Support volunteer recruitment, training, development and retention Support the design and delivery of training Campaigning and social policy development Solicitors may also: Support research and other activity to identify priorities for campaigns and social policy development, and the evidence to support such campaigns Support the design and implementation of campaigns locally Assist with our contribution to regional and national campaigns, and with acting upon these campaigns locally Service strategy, planning and development Support and advise the leadership team to develop and implement service delivery strategies and plans Professional learning and development Solicitors, like all team managers are all required to undertake learning and development including: Keeping up to date with legislation Keeping up to date with policies and procedures Attending internal and external training Obtaining and maintaining accreditation for specialist practice Reporting to: Service Manager Responsible for: a team of paid advisers/ advice workers and volunteers Person specification The Solicitor (with legal aid) will demonstrate the following competencies: Deep Knowledge of Relevant Law: A thorough understanding of the specific areas of law covered by the legal aid contract (e.g., housing, welfare benefits, immigration, family law). This includes legislation, case law, and procedural rules. Casework Management Proficiency: Excellent ability to manage a complex caseload efficiently and effectively, adhering to legal aid regulations, deadlines, and quality standards. This includes conducting client interviews, undertaking legal research, drafting documents, and representing clients in relevant forums. Legal Analysis and Problem-Solving: Strong analytical skills to assess complex legal issues, identify relevant facts, and develop sound legal strategies. Risk Management and Compliance: Understanding and adherence to professional conduct rules, legal aid guidelines, and the policies and procedures of both Citizens Advice and the law centre. Commitment to Access to Justice: A genuine passion for and understanding of the principles of access to justice and a commitment to serving vulnerable individuals. Line Management & Leadership: Supervisory Skills: Ability to effectively supervise and support a team of legal caseworkers, staff members, or volunteers. This includes delegating tasks, monitoring performance, providing constructive feedback, and conducting PDR's and supervisions. Performance Management: Ability to set clear objectives, monitor progress, and address performance issues in a fair and consistent manner. Coaching and Mentoring: Skilled in developing the skills and knowledge of team members through coaching, mentoring, and identifying training needs. Team Building and Motivation: Ability to foster a positive and collaborative team environment, promote teamwork, and motivate individuals to achieve their best. Communication and Interpersonal Skills: Excellent written and verbal communication skills to effectively interact with team members, senior management, clients, and external stakeholders. This includes active listening, clear articulation, and the ability to adapt communication style to different audiences. Organisational and Time Management Skills: Strong ability to organise workload, prioritise tasks for themselves and their team, and meet deadlines in a demanding environment. Delegation Skills: Ability to effectively delegate tasks to team members, empowering them and ensuring efficient workload distribution. Conflict Resolution: Ability to mediate and resolve conflicts within the team or with other stakeholders in a constructive and professional manner. Organisational Awareness & Collaboration: Understanding of Citizens Advice and Law Centre Ethos: Appreciation for the distinct yet complementary missions and values of both Citizens Advice and the law centre model, including their commitment to holistic advice and advocacy. Collaboration and Partnership Working: Ability to work effectively with other teams within both organizations, including advice workers, administrators, and managers. This also includes potential collaboration with external agencies and partners. Adaptability and Flexibility: Ability to navigate the different operational structures and reporting lines that may exist within a joint organization. Understanding of the Legal Aid Landscape: Awareness of the challenges and opportunities within the legal aid sector, including funding constraints and policy changes. Commitment to Continuous Improvement: A proactive approach to identifying areas for improvement within their team and the wider organization. Personal Attributes: Integrity and Professionalism: Maintaining high ethical standards and demonstrating professionalism in all aspects of their work. Empathy and Client Focus: Understanding and responding to the needs and vulnerabilities of clients accessing legal aid services. Resilience: Ability to cope with the emotional demands of legal aid work and manage pressure effectively. Problem-Solving and Initiative: Ability to identify and proactively address challenges and find creative solutions. Commitment to Equality, Diversity, and Inclusion: Ensuring fair and equitable access to services and promoting an inclusive work environment click apply for full job details
Business System Manager Location: Ringwood, Hampshire + Non-contractual hybrid home working Salary: £45,000 £50,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced Business System Manager ready to take ownership of our Halo PSA platform and drive ongoing improvement. You will ensure the system fully supports our operations by designing smart workflows, enhancing automation, resolving issues, and introducing new features. You will be the go to expert for Halo PSA across the business, leading its configuration, optimisation, and strategic development. Joining an experienced Business System Specialist. Duties Include: Investigating and resolving system issues. Ensuring system changes follow best practice design. Liaising with support and tracking issues through to resolution. Identifying opportunities to streamline processes. Ensuring all automations support business rules and compliance requirements. Maintaining data integrity. Building dashboards, reports, and KPI views. Managing controlled configuration changes, including testing and release management. Reviewing Halo release notes and assessing new features. Maintaining all system documentation. Supporting system upgrades, changes, regression testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM / PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills, and attention to detail. Ability to interpret business processes and translate them into system logic. Clear communication skills, comfortable translating technical detail for non technical users. Able to work independently and collaboratively in a fast-paced environment. High attention to detail with a focus on accuracy and quality. Positive, proactive attitude with a strong sense of ownership. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Mar 24, 2026
Full time
Business System Manager Location: Ringwood, Hampshire + Non-contractual hybrid home working Salary: £45,000 £50,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced Business System Manager ready to take ownership of our Halo PSA platform and drive ongoing improvement. You will ensure the system fully supports our operations by designing smart workflows, enhancing automation, resolving issues, and introducing new features. You will be the go to expert for Halo PSA across the business, leading its configuration, optimisation, and strategic development. Joining an experienced Business System Specialist. Duties Include: Investigating and resolving system issues. Ensuring system changes follow best practice design. Liaising with support and tracking issues through to resolution. Identifying opportunities to streamline processes. Ensuring all automations support business rules and compliance requirements. Maintaining data integrity. Building dashboards, reports, and KPI views. Managing controlled configuration changes, including testing and release management. Reviewing Halo release notes and assessing new features. Maintaining all system documentation. Supporting system upgrades, changes, regression testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM / PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills, and attention to detail. Ability to interpret business processes and translate them into system logic. Clear communication skills, comfortable translating technical detail for non technical users. Able to work independently and collaboratively in a fast-paced environment. High attention to detail with a focus on accuracy and quality. Positive, proactive attitude with a strong sense of ownership. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Interim HR Lead - Oracle Fusion Surge Team Location: Birmingham (On-site, 5 days per week) Contract Length: Initial 5-6 months Rate : £350 per day (Inside IR35, UMB) About the Role Hays is partnering with a local council to recruit an Interim HR Lead to support a critical Oracle Fusion stabilisation and optimisation programme. You will join a newly created Surge Team, established to resolve defects, improve data quality, and accelerate performance across Core HR and workforce administration processes.This is a hands-on SME role, ideal for an HR systems specialist who combines strong functional knowledge with a pragmatic, problem-solving approach. You will work at pace to safeguard business continuity, support end users, and help embed improved HR operations in a post-implementation environment. Key Responsibilities Oracle Fusion HR SME Support Diagnose and resolve complex HR data, workflow, and configuration issues within Oracle Fusion. Troubleshoot issues across Core HR, Absence, Talent, and other HCM modules. Address workflow approval failures, stuck transactions, and user access issues. Identify and resolve data quality issues and root causes of recurring defects. HR Operations Stabilisation Provide hands-on support to HR Operations teams dealing with system-related backlogs or delays. Assist with processing cases where automation has failed or exceptions occur. Guide end users through system processes, ensuring accurate and compliant HR administration. Enhance end-to-end employee lifecycle processes impacted by the new system. Cross-Functional Liaison Work with IT, Finance, and service delivery teams to resolve issues affecting HR data flows. Support improvements to upstream and downstream HR processes. Document resolutions, workarounds, and updated processes clearly for operational teams. Configuration, Testing & Continuous Improvement Make recommendations for system and process enhancements based on recurring issues. Support testing cycles for fixes, patches, and configuration updates. Contribute to ongoing improvements to HR service delivery and data accuracy. About You We're looking for someone who brings: Strong HR and Oracle Fusion HCM subject matter expertise (essential). Experience in organisations undergoing transformation, system implementation, or stabilisation. A hands-on, detail-focused approach with excellent analytical and problem-solving skills. Confidence working with HR Operations, IT, Finance, and programme teams. Ability to thrive in a fast-paced, business-critical environment. Availability to work on-site in the Midlands, 5 days per week. Interested?If you have the relevant HR/Oracle Fusion expertise and are available for an immediate or short-notice start, we would love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 23, 2026
Seasonal
Interim HR Lead - Oracle Fusion Surge Team Location: Birmingham (On-site, 5 days per week) Contract Length: Initial 5-6 months Rate : £350 per day (Inside IR35, UMB) About the Role Hays is partnering with a local council to recruit an Interim HR Lead to support a critical Oracle Fusion stabilisation and optimisation programme. You will join a newly created Surge Team, established to resolve defects, improve data quality, and accelerate performance across Core HR and workforce administration processes.This is a hands-on SME role, ideal for an HR systems specialist who combines strong functional knowledge with a pragmatic, problem-solving approach. You will work at pace to safeguard business continuity, support end users, and help embed improved HR operations in a post-implementation environment. Key Responsibilities Oracle Fusion HR SME Support Diagnose and resolve complex HR data, workflow, and configuration issues within Oracle Fusion. Troubleshoot issues across Core HR, Absence, Talent, and other HCM modules. Address workflow approval failures, stuck transactions, and user access issues. Identify and resolve data quality issues and root causes of recurring defects. HR Operations Stabilisation Provide hands-on support to HR Operations teams dealing with system-related backlogs or delays. Assist with processing cases where automation has failed or exceptions occur. Guide end users through system processes, ensuring accurate and compliant HR administration. Enhance end-to-end employee lifecycle processes impacted by the new system. Cross-Functional Liaison Work with IT, Finance, and service delivery teams to resolve issues affecting HR data flows. Support improvements to upstream and downstream HR processes. Document resolutions, workarounds, and updated processes clearly for operational teams. Configuration, Testing & Continuous Improvement Make recommendations for system and process enhancements based on recurring issues. Support testing cycles for fixes, patches, and configuration updates. Contribute to ongoing improvements to HR service delivery and data accuracy. About You We're looking for someone who brings: Strong HR and Oracle Fusion HCM subject matter expertise (essential). Experience in organisations undergoing transformation, system implementation, or stabilisation. A hands-on, detail-focused approach with excellent analytical and problem-solving skills. Confidence working with HR Operations, IT, Finance, and programme teams. Ability to thrive in a fast-paced, business-critical environment. Availability to work on-site in the Midlands, 5 days per week. Interested?If you have the relevant HR/Oracle Fusion expertise and are available for an immediate or short-notice start, we would love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values. PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Liaise professionally with Retailers and Manufacturer teams as appropriate. • Respond to the Financial Ombudsman Service timely and appropriately. • Update the Contract Management System and Complaints database accordingly and in a timely manner. • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends. • Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business. • Adhere to formal regulatory processes and policies. • Work effectively with colleagues in support functions around the business to gain resolution to complaint. • Monitor own performance to ensure adherence to targets, deadlines and procedures. • Responsible for meeting individual performance targets and management of cases. • Participate in department/business projects to generate innovative ideas that add • Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers. • Such other duties as management may from time to time reasonably require. KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS: • Resolving complaints through a final response letter (Essential) • Proven track record of working with and handling complaints (Essential) • Experience of Financial Ombudsman Service complaints (Preferred) • Experience in the automotive or consumer finance industry (Preferred) • Strong telephony expertise within a contact centre or similar environment (Preferred) • Familiarity with relevant regulations and legislation (Preferred) • Minimum of A levels or equivalent IT SKILLS PROFILE: Excel and Word to Intermediate level Workflow management Workflow management
Mar 23, 2026
Seasonal
You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values. PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Liaise professionally with Retailers and Manufacturer teams as appropriate. • Respond to the Financial Ombudsman Service timely and appropriately. • Update the Contract Management System and Complaints database accordingly and in a timely manner. • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends. • Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business. • Adhere to formal regulatory processes and policies. • Work effectively with colleagues in support functions around the business to gain resolution to complaint. • Monitor own performance to ensure adherence to targets, deadlines and procedures. • Responsible for meeting individual performance targets and management of cases. • Participate in department/business projects to generate innovative ideas that add • Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers. • Such other duties as management may from time to time reasonably require. KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS: • Resolving complaints through a final response letter (Essential) • Proven track record of working with and handling complaints (Essential) • Experience of Financial Ombudsman Service complaints (Preferred) • Experience in the automotive or consumer finance industry (Preferred) • Strong telephony expertise within a contact centre or similar environment (Preferred) • Familiarity with relevant regulations and legislation (Preferred) • Minimum of A levels or equivalent IT SKILLS PROFILE: Excel and Word to Intermediate level Workflow management Workflow management
Job summary We have an exciting opportunity as Specialist Biomedical Scientist at Wycombe Hospital in the Histopathology Department of Buckinghamshire Healthcare NHS Trust. You will be work as registered Biomedical Scientist, supporting Senior and Lead Biomedical Scientists while leading the day-to-day management and direction of established workflows within designated laboratory sections. You will be responsible for ensuring the delivery of an efficient, effective, and comprehensive Cellular Pathology service, overseeing Band 5 Biomedical Scientists, Associate Practitioners, and Medical Laboratory Assistants. Main duties of the job As a Specialist Biomedical Scientist, you will act as deputy to the Senior Biomedical Scientist when required and take responsibility for managing section-specific workflow during your allocated rota, including coordinating work allocation and break times and adapting plans to meet service demands. You will ensure all laboratory activity meets UKAS ISO 15189:2012 requirements, with all work quality-controlled to the appropriate standard prior to release. You will identify, document, and resolve quality issues, escalating concerns appropriately in line with governance procedures. You will also be required to hold and maintain the IBMS Specialist Portfolio in Cellular Pathology to support advanced professional practice. You will also support and contribute to staff training and competency, ensuring practice is appropriate to role requirements, and be involved in the production of high-quality histological stained sections from surgical and post-mortem tissues to support consultant pathologists in diagnostic decision-making. About us Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts. Career Progression access to Learning & Development opportunities, so that you can take on new roles and challenges Work-life Balance flexible shifts, committed shifts, wellbeing resources and build paid annual leave Opportunity & Access over 50 partner NHS Trusts to give you the flexibility of choice to work how and where you want Job Roles & Responsibilities To provide senior technical expertise across specialist laboratory areas, including histology, immunocytochemistry, frozen sections, molecular techniques, and digital pathology, supporting complex diagnostic workflows and service resilience. To lead troubleshooting and resolution of technical or process-related issues, identifying root causes, implementing corrective actions, and escalating unresolved matters appropriately to maintain service continuity. To support the introduction and validation of new techniques, equipment, and technologies, contributing to method development, verification documentation, and safe implementation within routine practice. To ensure compliance with health, safety, and regulatory requirements, including COSHH, risk assessments, safe handling of hazardous substances, and maintaining clean, safe, and well-organised work areas. To undertake designated specialist responsibilities within the laboratory, such as digital pathology oversight, quality management systems, HTA compliance, IT systems support, immunocytochemistry controls, or special stains governance. To contribute to audit, governance, and continuous improvement activities, including participation in internal and external audits, investigation of non-conformities, and supporting corrective and preventative actions through quality systems. Person Specifications & Qualifications HCPC registered Biomedical Scientist. Biomedical Science degree or equivalent qualification. Completed Specialist Portfolio with relevant histology experience. Minimum two years post-registration diagnostic pathology experience. Experience of standard diagnostic methods and active CPD participation. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details NHS Professionals Limited Location Wycombe General Hospital, Queen Alexandra Roadm, High Wycombe, Buckinghamshire, HP11 2TT
Mar 23, 2026
Seasonal
Job summary We have an exciting opportunity as Specialist Biomedical Scientist at Wycombe Hospital in the Histopathology Department of Buckinghamshire Healthcare NHS Trust. You will be work as registered Biomedical Scientist, supporting Senior and Lead Biomedical Scientists while leading the day-to-day management and direction of established workflows within designated laboratory sections. You will be responsible for ensuring the delivery of an efficient, effective, and comprehensive Cellular Pathology service, overseeing Band 5 Biomedical Scientists, Associate Practitioners, and Medical Laboratory Assistants. Main duties of the job As a Specialist Biomedical Scientist, you will act as deputy to the Senior Biomedical Scientist when required and take responsibility for managing section-specific workflow during your allocated rota, including coordinating work allocation and break times and adapting plans to meet service demands. You will ensure all laboratory activity meets UKAS ISO 15189:2012 requirements, with all work quality-controlled to the appropriate standard prior to release. You will identify, document, and resolve quality issues, escalating concerns appropriately in line with governance procedures. You will also be required to hold and maintain the IBMS Specialist Portfolio in Cellular Pathology to support advanced professional practice. You will also support and contribute to staff training and competency, ensuring practice is appropriate to role requirements, and be involved in the production of high-quality histological stained sections from surgical and post-mortem tissues to support consultant pathologists in diagnostic decision-making. About us Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts. Career Progression access to Learning & Development opportunities, so that you can take on new roles and challenges Work-life Balance flexible shifts, committed shifts, wellbeing resources and build paid annual leave Opportunity & Access over 50 partner NHS Trusts to give you the flexibility of choice to work how and where you want Job Roles & Responsibilities To provide senior technical expertise across specialist laboratory areas, including histology, immunocytochemistry, frozen sections, molecular techniques, and digital pathology, supporting complex diagnostic workflows and service resilience. To lead troubleshooting and resolution of technical or process-related issues, identifying root causes, implementing corrective actions, and escalating unresolved matters appropriately to maintain service continuity. To support the introduction and validation of new techniques, equipment, and technologies, contributing to method development, verification documentation, and safe implementation within routine practice. To ensure compliance with health, safety, and regulatory requirements, including COSHH, risk assessments, safe handling of hazardous substances, and maintaining clean, safe, and well-organised work areas. To undertake designated specialist responsibilities within the laboratory, such as digital pathology oversight, quality management systems, HTA compliance, IT systems support, immunocytochemistry controls, or special stains governance. To contribute to audit, governance, and continuous improvement activities, including participation in internal and external audits, investigation of non-conformities, and supporting corrective and preventative actions through quality systems. Person Specifications & Qualifications HCPC registered Biomedical Scientist. Biomedical Science degree or equivalent qualification. Completed Specialist Portfolio with relevant histology experience. Minimum two years post-registration diagnostic pathology experience. Experience of standard diagnostic methods and active CPD participation. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details NHS Professionals Limited Location Wycombe General Hospital, Queen Alexandra Roadm, High Wycombe, Buckinghamshire, HP11 2TT
A place to create moments that matter Location: East, Hybrid with travel Salary: £44,736 per annum Contract: Permanent, 35 hours per week, Monday Friday Thousands of families rely on them for a safe, affordable home and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they champion their customers, support them, and drive positive change. About the role As a Senior Leasehold & Homeownership Officer, you ll bring specialist knowledge to the team and act as the escalation point for complex or high risk cases. You ll advise on lease interpretation, service charges, income, property management, and ASB, ensuring clear and accurate responses for customers. You ll coach and support colleagues, helping them handle challenging queries confidently. Your expertise will help deliver one seamless service across mixed tenure sites. Part of something bigger You ll support your team while also contributing to a national network of leasehold and homeownership professionals. You ll share best practice, support organisation wide initiatives, and help improve standards across the organisation. Visibility is important in this role you ll spend time on mixed tenure sites, carrying out inspections, engaging with residents, and building strong relationships within the community. Collaboration at the core You ll work closely with Housing and Leasehold teams to ensure customers receive one consistent service. You ll also manage relationships with external managing agents and third party providers, navigating complex issues to achieve positive customer outcomes. Why this role matters This is a chance to shape the customer experience for homeowners and leaseholders, improving clarity, fairness, and service delivery. If you re passionate about homeownership and want a role with influence, visibility, and room to grow, they d love to hear from you. Salary Spot salary: £44,736 per annum. Candidates still developing some skills may start 5 10% below the spot rate, with clear support to progress. This role also includes an essential car user allowance. About you Strong understanding of leasehold & homeownership legislation Experience supervising or coaching others Ability to deliver empathetic, customer focused service Understanding of service charges, income collection, and dispute resolution Able to prioritise and manage a busy workload Confident handling complex or technical queries Relevant qualification (CIH Level 4/IRPM/RICS) or willingness to work towards it Full UK driving licence and access to a vehicle Pre employment checks (DBS and social media screening) will apply. Interviews Stage 1 A Place to Connect Introductory call with the hiring manager Planned date: 8th April via Teams Stage 2 A Place to Show Your Strengths Role related presentation and behavioural/scenario based interview with a Congruity Questionnaire completed beforehand Planned date: 17th April at their Peterborough office They aim to make the process clear, supportive, and valuable ensuring you feel informed and confident throughout. A place to build a future They re ambitious and want people who want to grow with them. You ll have opportunities to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. What you can look forward to: 28 days holiday plus bank holidays, birthday leave, and the option to buy more Cash health plan, Health MOTs, online GP, gym discounts, and a volunteering day Car leasing, salary sacrifice schemes, and discounts platform Defined Contribution or Defined Benefit pension schemes and life assurance Enhanced parental leave and flexible working options Leadership Academy, apprenticeships, and management development This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do. They re committed to inclusion They value diversity and aim to create a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments, just let us know. Please note you must already have the right to live and work in the UK, as our client does not hold a sponsorship licence. If you re looking for a place where you can make a positive difference, apply now. Recruitment agencies: They work exclusively with partners on their PSL and do not accept unsolicited CVs or speculative approaches for this role. REF-
Mar 23, 2026
Full time
A place to create moments that matter Location: East, Hybrid with travel Salary: £44,736 per annum Contract: Permanent, 35 hours per week, Monday Friday Thousands of families rely on them for a safe, affordable home and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they champion their customers, support them, and drive positive change. About the role As a Senior Leasehold & Homeownership Officer, you ll bring specialist knowledge to the team and act as the escalation point for complex or high risk cases. You ll advise on lease interpretation, service charges, income, property management, and ASB, ensuring clear and accurate responses for customers. You ll coach and support colleagues, helping them handle challenging queries confidently. Your expertise will help deliver one seamless service across mixed tenure sites. Part of something bigger You ll support your team while also contributing to a national network of leasehold and homeownership professionals. You ll share best practice, support organisation wide initiatives, and help improve standards across the organisation. Visibility is important in this role you ll spend time on mixed tenure sites, carrying out inspections, engaging with residents, and building strong relationships within the community. Collaboration at the core You ll work closely with Housing and Leasehold teams to ensure customers receive one consistent service. You ll also manage relationships with external managing agents and third party providers, navigating complex issues to achieve positive customer outcomes. Why this role matters This is a chance to shape the customer experience for homeowners and leaseholders, improving clarity, fairness, and service delivery. If you re passionate about homeownership and want a role with influence, visibility, and room to grow, they d love to hear from you. Salary Spot salary: £44,736 per annum. Candidates still developing some skills may start 5 10% below the spot rate, with clear support to progress. This role also includes an essential car user allowance. About you Strong understanding of leasehold & homeownership legislation Experience supervising or coaching others Ability to deliver empathetic, customer focused service Understanding of service charges, income collection, and dispute resolution Able to prioritise and manage a busy workload Confident handling complex or technical queries Relevant qualification (CIH Level 4/IRPM/RICS) or willingness to work towards it Full UK driving licence and access to a vehicle Pre employment checks (DBS and social media screening) will apply. Interviews Stage 1 A Place to Connect Introductory call with the hiring manager Planned date: 8th April via Teams Stage 2 A Place to Show Your Strengths Role related presentation and behavioural/scenario based interview with a Congruity Questionnaire completed beforehand Planned date: 17th April at their Peterborough office They aim to make the process clear, supportive, and valuable ensuring you feel informed and confident throughout. A place to build a future They re ambitious and want people who want to grow with them. You ll have opportunities to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. What you can look forward to: 28 days holiday plus bank holidays, birthday leave, and the option to buy more Cash health plan, Health MOTs, online GP, gym discounts, and a volunteering day Car leasing, salary sacrifice schemes, and discounts platform Defined Contribution or Defined Benefit pension schemes and life assurance Enhanced parental leave and flexible working options Leadership Academy, apprenticeships, and management development This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do. They re committed to inclusion They value diversity and aim to create a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments, just let us know. Please note you must already have the right to live and work in the UK, as our client does not hold a sponsorship licence. If you re looking for a place where you can make a positive difference, apply now. Recruitment agencies: They work exclusively with partners on their PSL and do not accept unsolicited CVs or speculative approaches for this role. REF-
Location: Birmingham (On-site, 5 days per week) Contract Length: Initial 5-6 months About the Role Hays is partnering with a local council to recruit an Accounts Receivable Lead to support a large-scale financial transformation project. This position sits within a dedicated Surge Team, providing specialised support across cashflow-critical activities and customer-facing processes.This is a hands-on role requiring deep Accounts Receivable expertise, strong problem-solving capability, and experience navigating complex system or billing issues within fast-paced project environments. Key Responsibilities Accounts Receivable SME Resolve AR-related issues including invoice creation and posting errors Investigate and correct customer master data defects Address cash application mismatches Resolve credit management issues Monitor and fix dunning or debt recovery workflow errors Billing Specialists Support high-volume billing runs Validate batch jobs, system outputs, and interface performance Cash Application Specialists Undertake manual clearing activities during system defects Support delays in bank reconciliations and ensure accurate allocation Data / Integration Analyst Investigate system failures or mismatches across ERP, CRM, e-invoicing, and banking platforms Support defect analysis and resolution to maintain end-to-end AR process integrity Candidate Requirements Proven senior-level Accounts Receivable experience Strong background working within surge teams or large transformation projects Must have experience with Oracle Fusion (essential for senior candidates) Ability to work effectively in high-pressure, fast-paced environments Strong analytical skills with a proactive approach to issue resolution Midlands Base - 5 days a week on Site Interested? If you have the relevant AR expertise and project experience, we would love to hear from you. Please apply with your up-to-date CV to be considered for this opportunity. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 22, 2026
Contractor
Location: Birmingham (On-site, 5 days per week) Contract Length: Initial 5-6 months About the Role Hays is partnering with a local council to recruit an Accounts Receivable Lead to support a large-scale financial transformation project. This position sits within a dedicated Surge Team, providing specialised support across cashflow-critical activities and customer-facing processes.This is a hands-on role requiring deep Accounts Receivable expertise, strong problem-solving capability, and experience navigating complex system or billing issues within fast-paced project environments. Key Responsibilities Accounts Receivable SME Resolve AR-related issues including invoice creation and posting errors Investigate and correct customer master data defects Address cash application mismatches Resolve credit management issues Monitor and fix dunning or debt recovery workflow errors Billing Specialists Support high-volume billing runs Validate batch jobs, system outputs, and interface performance Cash Application Specialists Undertake manual clearing activities during system defects Support delays in bank reconciliations and ensure accurate allocation Data / Integration Analyst Investigate system failures or mismatches across ERP, CRM, e-invoicing, and banking platforms Support defect analysis and resolution to maintain end-to-end AR process integrity Candidate Requirements Proven senior-level Accounts Receivable experience Strong background working within surge teams or large transformation projects Must have experience with Oracle Fusion (essential for senior candidates) Ability to work effectively in high-pressure, fast-paced environments Strong analytical skills with a proactive approach to issue resolution Midlands Base - 5 days a week on Site Interested? If you have the relevant AR expertise and project experience, we would love to hear from you. Please apply with your up-to-date CV to be considered for this opportunity. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Employee Relations Partner, based Waltham Abbey (Hybrid role). Salary up to £60k p.a. + many benefits. An exciting time to join an award-winning pet-specialist retailer in a phase of growth, in a newly created role within our People team. You'll provide expert advice to support our managers and colleagues with all ER matters, helping us keep things fair, consistent and fully compliant. It's a great time to embark on your People team career with Jollyes! The Benefits At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary £55-60k p.a. (depending on experience) Company bonus scheme based on achieving objectives iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced maternity / paternity leave Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Further benefits on completion of probationary period (Critical illness, life assurance, PMI, enhanced pension).This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week. The Role - Employee Relations Partner This new role sits within our People team who deliver strategic and operational support across the full employee life cycle, driving a high performing and inclusive culture that reflects our values and supports the achievement of business goals.This role matters because you'll play a key part in ensuring colleagues feel supported at every step, improving manager capability and reducing risk. Your work directly contributes to our positive culture, fair outcomes and confident managers - helping Jollyes be a workplace our colleagues are proud of. Reporting to the Head of People Services, you'll be our go-to expert for all things employee relations - helping us keep things fair, consistent and fully compliant, while supporting a happy, healthy workplace where our colleagues truly thrive. You'll be the calm, confident guide when things get a little ruff. From complex casework to coaching managers, you'll help resolve issues early, reduce risk and boost capability across our growing pack. A full JD is available on request, but to summarise your key responsibilities: Providing expert advice on disciplinary, grievance, absence, performance and capability cases. Leading fair, thorough investigations and supporting early resolution through coaching and mediation. Helping managers build confidence and skills in handling people matters. Spotting trends, analysing ER data and recommending proactive improvements. Ensuring everything we do aligns with employment law, best practice and our Jollyes values. Supporting organisational change such as restructures, redundancies and TUPE. Playing a key role in creating a consistent, positive colleague experience across our multi-site business. Success measures for this role include early resolution rate, reduction in long term absence costs and tribunal claims, policy adherence and cases resolved within agreed timescales. Also, improved manager capability and confidence handling ER issues (reduction in escalated ER cases), and positive feedback from managers and colleagues on the ER support provided. The Skills - Employee Relations Partner To be successful in this role, you'll need the following skills, experience and qualities: Strong knowledge of UK employment law and experience managing complex ER cases. CIPD Level 5 (or equivalent experience) and experience supporting change and delivering manager training. Proven experience in a similar fast-paced, multi-site or retail/operational environment. Skilled communicator who can coach, influence and appropriately challenge - always fairly, always kindly. Great judgement, highly organised and able to handle a busy caseload with care and confidentiality. A genuine passion for fairness, inclusion and values-led ways of working - because we don't just talk the talk; we walk the walkies! Share our values of being: Wise, Focused, Genuine, Eager, Together About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you're looking for a career with a company who will truly value you and recognise your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please
Mar 20, 2026
Full time
Employee Relations Partner, based Waltham Abbey (Hybrid role). Salary up to £60k p.a. + many benefits. An exciting time to join an award-winning pet-specialist retailer in a phase of growth, in a newly created role within our People team. You'll provide expert advice to support our managers and colleagues with all ER matters, helping us keep things fair, consistent and fully compliant. It's a great time to embark on your People team career with Jollyes! The Benefits At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary £55-60k p.a. (depending on experience) Company bonus scheme based on achieving objectives iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced maternity / paternity leave Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Further benefits on completion of probationary period (Critical illness, life assurance, PMI, enhanced pension).This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week. The Role - Employee Relations Partner This new role sits within our People team who deliver strategic and operational support across the full employee life cycle, driving a high performing and inclusive culture that reflects our values and supports the achievement of business goals.This role matters because you'll play a key part in ensuring colleagues feel supported at every step, improving manager capability and reducing risk. Your work directly contributes to our positive culture, fair outcomes and confident managers - helping Jollyes be a workplace our colleagues are proud of. Reporting to the Head of People Services, you'll be our go-to expert for all things employee relations - helping us keep things fair, consistent and fully compliant, while supporting a happy, healthy workplace where our colleagues truly thrive. You'll be the calm, confident guide when things get a little ruff. From complex casework to coaching managers, you'll help resolve issues early, reduce risk and boost capability across our growing pack. A full JD is available on request, but to summarise your key responsibilities: Providing expert advice on disciplinary, grievance, absence, performance and capability cases. Leading fair, thorough investigations and supporting early resolution through coaching and mediation. Helping managers build confidence and skills in handling people matters. Spotting trends, analysing ER data and recommending proactive improvements. Ensuring everything we do aligns with employment law, best practice and our Jollyes values. Supporting organisational change such as restructures, redundancies and TUPE. Playing a key role in creating a consistent, positive colleague experience across our multi-site business. Success measures for this role include early resolution rate, reduction in long term absence costs and tribunal claims, policy adherence and cases resolved within agreed timescales. Also, improved manager capability and confidence handling ER issues (reduction in escalated ER cases), and positive feedback from managers and colleagues on the ER support provided. The Skills - Employee Relations Partner To be successful in this role, you'll need the following skills, experience and qualities: Strong knowledge of UK employment law and experience managing complex ER cases. CIPD Level 5 (or equivalent experience) and experience supporting change and delivering manager training. Proven experience in a similar fast-paced, multi-site or retail/operational environment. Skilled communicator who can coach, influence and appropriately challenge - always fairly, always kindly. Great judgement, highly organised and able to handle a busy caseload with care and confidentiality. A genuine passion for fairness, inclusion and values-led ways of working - because we don't just talk the talk; we walk the walkies! Share our values of being: Wise, Focused, Genuine, Eager, Together About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you're looking for a career with a company who will truly value you and recognise your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please
Role : HR Business Analyst Sector: Public and Not-for-Profit Duration: Contract until September 2027 Location: Staffordshire - Hybrid Salary: up to £175 UMB per day Sellick Partnership are currently recruiting for an experienced HR Business Analyst to join our client based in Staffordshire, working on a hybrid basis, with a minimum of 3 days per week onsite. The HR Business Analyst will support the business readiness activity for the ERP programme through process mapping activity, business requirement identification, future state process mapping, delivery support and quality assuring processes against the identified requirements. The appointed candidate will also be involved in user acceptance test script writing, technical testing support, change management support and documenting all process activity. The duties of the HR Business Analyst include: Identify opportunities for process improvements in the new ERP solution, mapping the requirements and supporting the successful implementation delivery of these outcomes Developing and delivering business processes, and technical specifications that support policies and procedures in line with legislative and service requirements Providing system advice and guidance to end users across service areas, including investigation, problem resolution and all aspects of training on the ERP system Communicate, engage and support the change champions, including coordination and chairing at meetings/forums, acting as a central point to identify improvement and resolve ongoing user issues Coordinate and undertake system design as part of the ERP implementation Programme Team Manage process delivery timelines, ensuring timely delivery without compromising quality Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes made through the implementation programme are reflected Ensure that all those involved in the training of the new ERP solution are set up correctly and that training is coordinated to ensure the programme meets its outcomes To undertake any other duties required within the ERP Programme, which are commensurate with the grading of the post The ideal HR Business Analyst will have: Experience if delivering change both within a technical framework and at an organisational/people management level Experience of working within project management disciplines and utilising their methodologies Experience of developing system, specifications and performance standards Excellent computer literacy to include Finance and HR Systems usage and basic configuration. Experience of analysing complex facts or situations, interpret and translate into practical coherent advice The HR Business Analyst will need to have excellent communication skills and effectively be able to communicate to stakeholders of all levels. Furthermore, the ideal candidate will have an impeccable eye for detail and accuracy to ensure all workload is carried out effectively and efficiently. They will also need to able to prioritise their workload and be efficient and effective to meet unpredictable deadlines and deal with conflicting demands, whilst working in a high-pressured environment. Our client is hoping to have the HR Business Analyst in the role as soon as possible, therefore if you believe your experience meets the criteria above, please contact Charlotte Broomfield by Friday 6th March or call the Derby office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Mar 19, 2026
Contractor
Role : HR Business Analyst Sector: Public and Not-for-Profit Duration: Contract until September 2027 Location: Staffordshire - Hybrid Salary: up to £175 UMB per day Sellick Partnership are currently recruiting for an experienced HR Business Analyst to join our client based in Staffordshire, working on a hybrid basis, with a minimum of 3 days per week onsite. The HR Business Analyst will support the business readiness activity for the ERP programme through process mapping activity, business requirement identification, future state process mapping, delivery support and quality assuring processes against the identified requirements. The appointed candidate will also be involved in user acceptance test script writing, technical testing support, change management support and documenting all process activity. The duties of the HR Business Analyst include: Identify opportunities for process improvements in the new ERP solution, mapping the requirements and supporting the successful implementation delivery of these outcomes Developing and delivering business processes, and technical specifications that support policies and procedures in line with legislative and service requirements Providing system advice and guidance to end users across service areas, including investigation, problem resolution and all aspects of training on the ERP system Communicate, engage and support the change champions, including coordination and chairing at meetings/forums, acting as a central point to identify improvement and resolve ongoing user issues Coordinate and undertake system design as part of the ERP implementation Programme Team Manage process delivery timelines, ensuring timely delivery without compromising quality Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes made through the implementation programme are reflected Ensure that all those involved in the training of the new ERP solution are set up correctly and that training is coordinated to ensure the programme meets its outcomes To undertake any other duties required within the ERP Programme, which are commensurate with the grading of the post The ideal HR Business Analyst will have: Experience if delivering change both within a technical framework and at an organisational/people management level Experience of working within project management disciplines and utilising their methodologies Experience of developing system, specifications and performance standards Excellent computer literacy to include Finance and HR Systems usage and basic configuration. Experience of analysing complex facts or situations, interpret and translate into practical coherent advice The HR Business Analyst will need to have excellent communication skills and effectively be able to communicate to stakeholders of all levels. Furthermore, the ideal candidate will have an impeccable eye for detail and accuracy to ensure all workload is carried out effectively and efficiently. They will also need to able to prioritise their workload and be efficient and effective to meet unpredictable deadlines and deal with conflicting demands, whilst working in a high-pressured environment. Our client is hoping to have the HR Business Analyst in the role as soon as possible, therefore if you believe your experience meets the criteria above, please contact Charlotte Broomfield by Friday 6th March or call the Derby office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Job Title: Business Analyst - HR (ERP Programme) Grade: 9 Department: Finance & Resources - ERP Programme Team Location - Staffordshire - ST16 2DH Contract - 18 Months This role is Hybrid, however, there will be a requirement for a significant amount of office based working to support configuration and training throughout the project. Likely to be a minimum of 3 days per week, some weeks may be more than this as required by project. This role is to deliver the HR / Payroll aspects of a new system so significant experience from a HR persepctive is essential. Main Responsibilities As a key member of the programme team you will: -Ensure that business processes are mapped and reflect the needs of the business. -Analyse data to inform the ERP system design, identifying improvements to current processes. -Collaborate with key stakeholders to ensure that we are ready for the system design phase of the programme. -Compile data and insight from multiple sources. -Cleanse and improve data quality across our existing solutions -Attend and contribute to workshops mapping future requirements for the system design. -Manage communication between the project and key business users. Key Accountabilities: 1. Identify opportunities for process improvements in the new ERP solution, mapping the requirements and supporting the successful implementation delivery of these outcomes. 2. Developing and delivering business processes, and technical specifications that support policies and procedures in line with legislative and service requirements. 3. Providing system advice and guidance to end users across service areas, including investigation, problem resolution and all aspects of training on the ERP system. 4. Communicate, engage and support the change champions, including coordination and chairing at meetings/forums, acting as a central point to identify improvement and resolve ongoing user issues. 5. Coordinate and undertake system design as part of the ERP implementation Programme Team. 6. Manage process delivery timelines, ensuring timely delivery without compromising quality. 7. Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas. 8. Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes made through the implementation programme are reflected. 9. Ensure that all those involved in the training of the new ERP solution are set up correctly and that training is coordinated to ensure the programme meets its outcomes. 10. To undertake any other duties required within the ERP Programme, which are commensurate with the grading of the post. The Ideal Candidate You'll have: - a sound understanding of working with various data sources. -have experience of using tools to produce process maps. -have the ability to translate policies and procedures into system and process improvements -have good communication skills -be confident in working with a range of people and in presenting information to different audiences -be organised and calm under pressure. -be interested in systems and change. About the Service Finance and Resources Finance and Resources provide the council with a range of support services including Finance, People Services, Law and Democracy and Commercial and Assets. The Finance section carries out a range of duties from paying creditors, receiving and banking income, the setting of budgets and medium-term financial plans, to managing the council's pension fund and its administration as well as providing an internal audit function and risk management and insurance services. People Services carry out a range of functions including People operations, advice and guidance, policy development, learning and organisational development, pay and reward, talent and resourcing, service and system improvement, people data and analytics and Health, Safety and Wellbeing. The service is responsible for the council's financial systems and HR systems and payroll services, financial governance frameworks and for providing financial advice to councilors, officers and partners. About the ERP Programme As part of Staffordshire County Council's delivery plan for 2026 - 2028 we are embarking on an exciting project to replace our current Finance and HR & Payroll solutions with a single platform Enterprise Resource Planning solution. The new system will: replace the Centros Finance solution enabling the council to pay suppliers, bill customers, receive and bank income, set budgets and medium-term financial plans using an intuitive user interface enable suppliers and customers to manage their data and transact with the council using a self-service portal replace the current My HR solution enabling employees quick access to view and change their data and managers access to their employees and enhanced reporting capabilities provide all users with a single log-in to the solution reducing the current maximum of 5 separate log-ins to access our business solutions provide essential information for performance management reporting, including statutory requirements across finance and HR The project will be working closely with colleagues and schools to configure the new system, migrate their data from existing solutions, facilitate the development of effective processes and support the council to be prepared for new ways of working and LGR. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 19, 2026
Contractor
Job Title: Business Analyst - HR (ERP Programme) Grade: 9 Department: Finance & Resources - ERP Programme Team Location - Staffordshire - ST16 2DH Contract - 18 Months This role is Hybrid, however, there will be a requirement for a significant amount of office based working to support configuration and training throughout the project. Likely to be a minimum of 3 days per week, some weeks may be more than this as required by project. This role is to deliver the HR / Payroll aspects of a new system so significant experience from a HR persepctive is essential. Main Responsibilities As a key member of the programme team you will: -Ensure that business processes are mapped and reflect the needs of the business. -Analyse data to inform the ERP system design, identifying improvements to current processes. -Collaborate with key stakeholders to ensure that we are ready for the system design phase of the programme. -Compile data and insight from multiple sources. -Cleanse and improve data quality across our existing solutions -Attend and contribute to workshops mapping future requirements for the system design. -Manage communication between the project and key business users. Key Accountabilities: 1. Identify opportunities for process improvements in the new ERP solution, mapping the requirements and supporting the successful implementation delivery of these outcomes. 2. Developing and delivering business processes, and technical specifications that support policies and procedures in line with legislative and service requirements. 3. Providing system advice and guidance to end users across service areas, including investigation, problem resolution and all aspects of training on the ERP system. 4. Communicate, engage and support the change champions, including coordination and chairing at meetings/forums, acting as a central point to identify improvement and resolve ongoing user issues. 5. Coordinate and undertake system design as part of the ERP implementation Programme Team. 6. Manage process delivery timelines, ensuring timely delivery without compromising quality. 7. Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas. 8. Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes made through the implementation programme are reflected. 9. Ensure that all those involved in the training of the new ERP solution are set up correctly and that training is coordinated to ensure the programme meets its outcomes. 10. To undertake any other duties required within the ERP Programme, which are commensurate with the grading of the post. The Ideal Candidate You'll have: - a sound understanding of working with various data sources. -have experience of using tools to produce process maps. -have the ability to translate policies and procedures into system and process improvements -have good communication skills -be confident in working with a range of people and in presenting information to different audiences -be organised and calm under pressure. -be interested in systems and change. About the Service Finance and Resources Finance and Resources provide the council with a range of support services including Finance, People Services, Law and Democracy and Commercial and Assets. The Finance section carries out a range of duties from paying creditors, receiving and banking income, the setting of budgets and medium-term financial plans, to managing the council's pension fund and its administration as well as providing an internal audit function and risk management and insurance services. People Services carry out a range of functions including People operations, advice and guidance, policy development, learning and organisational development, pay and reward, talent and resourcing, service and system improvement, people data and analytics and Health, Safety and Wellbeing. The service is responsible for the council's financial systems and HR systems and payroll services, financial governance frameworks and for providing financial advice to councilors, officers and partners. About the ERP Programme As part of Staffordshire County Council's delivery plan for 2026 - 2028 we are embarking on an exciting project to replace our current Finance and HR & Payroll solutions with a single platform Enterprise Resource Planning solution. The new system will: replace the Centros Finance solution enabling the council to pay suppliers, bill customers, receive and bank income, set budgets and medium-term financial plans using an intuitive user interface enable suppliers and customers to manage their data and transact with the council using a self-service portal replace the current My HR solution enabling employees quick access to view and change their data and managers access to their employees and enhanced reporting capabilities provide all users with a single log-in to the solution reducing the current maximum of 5 separate log-ins to access our business solutions provide essential information for performance management reporting, including statutory requirements across finance and HR The project will be working closely with colleagues and schools to configure the new system, migrate their data from existing solutions, facilitate the development of effective processes and support the council to be prepared for new ways of working and LGR. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Business System Manager Location: Ringwood, Hampshire + Non-contractual hybrid home working Salary: £45,000 £50,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced Business System Manager ready to take ownership of our client s Halo PSA platform and drive ongoing improvement. You will ensure the system fully supports their operations by designing smart workflows, enhancing automation, resolving issues, and introducing new features. You will be the go to expert for Halo PSA across the business, leading its configuration, optimisation, and strategic development. Joining an experienced Business System Specialist. Duties Include: Investigating and resolving system issues. Ensuring system changes follow best practice design. Liaising with support and tracking issues through to resolution. Identifying opportunities to streamline processes. Ensuring all automations support business rules and compliance requirements. Maintaining data integrity. Building dashboards, reports, and KPI views. Managing controlled configuration changes, including testing and release management. Reviewing Halo release notes and assessing new features. Maintaining all system documentation. Supporting system upgrades, changes, regression testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM / PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills, and attention to detail. Ability to interpret business processes and translate them into system logic. Clear communication skills, comfortable translating technical detail for non technical users. Able to work independently and collaboratively in a fast-paced environment. High attention to detail with a focus on accuracy and quality. Positive, proactive attitude with a strong sense of ownership. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Mar 18, 2026
Full time
Business System Manager Location: Ringwood, Hampshire + Non-contractual hybrid home working Salary: £45,000 £50,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced Business System Manager ready to take ownership of our client s Halo PSA platform and drive ongoing improvement. You will ensure the system fully supports their operations by designing smart workflows, enhancing automation, resolving issues, and introducing new features. You will be the go to expert for Halo PSA across the business, leading its configuration, optimisation, and strategic development. Joining an experienced Business System Specialist. Duties Include: Investigating and resolving system issues. Ensuring system changes follow best practice design. Liaising with support and tracking issues through to resolution. Identifying opportunities to streamline processes. Ensuring all automations support business rules and compliance requirements. Maintaining data integrity. Building dashboards, reports, and KPI views. Managing controlled configuration changes, including testing and release management. Reviewing Halo release notes and assessing new features. Maintaining all system documentation. Supporting system upgrades, changes, regression testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM / PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills, and attention to detail. Ability to interpret business processes and translate them into system logic. Clear communication skills, comfortable translating technical detail for non technical users. Able to work independently and collaboratively in a fast-paced environment. High attention to detail with a focus on accuracy and quality. Positive, proactive attitude with a strong sense of ownership. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Manager, Insolvency & Restructuring Quantuma is an independent advisory firm serving the needs of mid-market and corporate companies, as well as their stakeholders. Our experts advise clients on business transactions, resolving business disputes, mitigating risk and managing operational as well as financial challenges. We have deep experience and specialist expertise in restructuring and insolvency, corporate finance, forensic accounting and investigations, cross-border asset recovery and creditor services. We work alongside accountants, major law practices, private equity houses, lenders and regulators. Our 400-strong team operates from 28 offices across the UK, Cyprus, Mauritius, Dubai, the Cayman Islands, the British Virgin Islands (BVI), Singapore, Hong Kong, and Vietnam. Our Corporate Insolvency & Restructuring team is recognised as the leading, independent business advisory firm providing solutions to both lenders and distressed mid-market and corporate companies. The Insolvency & Restructuring Manager, in conjunction with Senior Managers, Directors and Managing Directors, oversees the team to ensure timely and accurate delivery of recovery services. What you will be responsible for Managerial responsibility for a team, providing leadership and guidance to staff members in their duties on a diverse portfolio of cases. Managing and appraising the team engendering a positive attitude to work and professional development and developing staff to maximise their potential. Complete all statutory tasks and formalities in accordance with set deadlines. Maintaining an effective diary system in this respect. Develop and train the team, providing advice, guidance and training on allocated tasks to ensure structured development of person concerned. Setting goals and targets for staff and ensuring they are achieved, also review progress of their cases on a regular basis. Maximising asset realisations and ensuring recoveries are pursued in a pro-active and cost-effective way. Responsible for team WIP management. Review directors' disqualification reports prepared by team members and assist with more complex D1 returns. Chair creditors' meetings when appropriate. Oversee effective use of IPS and Case diaries and make recommendations where appropriate. Liaise with and instruct professional agents and solicitors. Oversee production of high-quality reports and letters. Monitor fees to ensure they are drawn regularly, and in accordance with resolutions passed by creditors. Promotes, cascades and encourages statutory compliance and current legislation, best practice and Quantuma policies and procedures. Develop personal contacts with existing work providers and other professionals within the Recovery / Insolvency market. Be aware of technical developments and be able to recognise their impact on the client base. Actively promotes and cascades 'best practice' in all spheres of role. Partake in and support marketing and business development initiatives with relevant technical commentary and content. Reporting, relationships and management Managing, coaching, and delegating work to Trainees, Administrators, Senior Administrators and Assistant Managers. Assisting with complex cases and responding to client and director queries. Managing referrer and client relationships and liaison with clients to ensure completion of assignments is in line with planned timescales. The qualifications and experience you will need CPI qualified. Studying towards or JIEB qualified. Gained the necessary experience within Recovery. Have proven technical knowledge of different types of insolvency cases, comprising of, but not limited to, ADMs, CVLs, CWUs, CVAs. Professionally qualified ACA / ACCA is beneficial but not essential. Technical skill levels that you will need Excellent compliance skills Level of knowledge to train team in more advanced and effective use of IT including Excel, Word, Outlook, Virtual Cabinet and IPS. Be acknowledged as being the person with particular interest and knowledge in at least one specialist technical area. Maintains & promotes high professional standards of conduct and practice and demonstrates commitment to firms values, initiatives and direction. Applies knowledge of Quantuma, its values, industry, markets and core client base, highlighting potential business opportunities - building commercial awareness and understanding the firms wider services & offerings. Able to organise and manage time efficiently and effectively - managing own time and costs in addition to overseeing the team. Builds a network of contacts / referrers internally and externally. Aware of relevant financial targets and constraints and contributes to achieving these, keeping line manager informed of progress. Converts options into recommendations and resolutions. Developing presentation and technical training skills. Promotes need for continuous learning and considers development of specialist areas of knowledge. As well as being a great place to work, we offer our employees a range of benefits including: Hybrid working (2 or 3 office days) Healthcare cash plan Life assurance An Employee Assistance Programme (EAP). Our EAP is a free and confidential employee benefit designed to help deal with issues that could be affecting general wellbeing. Cycle To Work Scheme Eye Care Employee incentives, discounts and perks. Refer-a-Friend incentive - We hope you enjoy working here so much, you recommend us to your friends and family, you can earn up to £3,000.00 for referring us.
Mar 18, 2026
Full time
Manager, Insolvency & Restructuring Quantuma is an independent advisory firm serving the needs of mid-market and corporate companies, as well as their stakeholders. Our experts advise clients on business transactions, resolving business disputes, mitigating risk and managing operational as well as financial challenges. We have deep experience and specialist expertise in restructuring and insolvency, corporate finance, forensic accounting and investigations, cross-border asset recovery and creditor services. We work alongside accountants, major law practices, private equity houses, lenders and regulators. Our 400-strong team operates from 28 offices across the UK, Cyprus, Mauritius, Dubai, the Cayman Islands, the British Virgin Islands (BVI), Singapore, Hong Kong, and Vietnam. Our Corporate Insolvency & Restructuring team is recognised as the leading, independent business advisory firm providing solutions to both lenders and distressed mid-market and corporate companies. The Insolvency & Restructuring Manager, in conjunction with Senior Managers, Directors and Managing Directors, oversees the team to ensure timely and accurate delivery of recovery services. What you will be responsible for Managerial responsibility for a team, providing leadership and guidance to staff members in their duties on a diverse portfolio of cases. Managing and appraising the team engendering a positive attitude to work and professional development and developing staff to maximise their potential. Complete all statutory tasks and formalities in accordance with set deadlines. Maintaining an effective diary system in this respect. Develop and train the team, providing advice, guidance and training on allocated tasks to ensure structured development of person concerned. Setting goals and targets for staff and ensuring they are achieved, also review progress of their cases on a regular basis. Maximising asset realisations and ensuring recoveries are pursued in a pro-active and cost-effective way. Responsible for team WIP management. Review directors' disqualification reports prepared by team members and assist with more complex D1 returns. Chair creditors' meetings when appropriate. Oversee effective use of IPS and Case diaries and make recommendations where appropriate. Liaise with and instruct professional agents and solicitors. Oversee production of high-quality reports and letters. Monitor fees to ensure they are drawn regularly, and in accordance with resolutions passed by creditors. Promotes, cascades and encourages statutory compliance and current legislation, best practice and Quantuma policies and procedures. Develop personal contacts with existing work providers and other professionals within the Recovery / Insolvency market. Be aware of technical developments and be able to recognise their impact on the client base. Actively promotes and cascades 'best practice' in all spheres of role. Partake in and support marketing and business development initiatives with relevant technical commentary and content. Reporting, relationships and management Managing, coaching, and delegating work to Trainees, Administrators, Senior Administrators and Assistant Managers. Assisting with complex cases and responding to client and director queries. Managing referrer and client relationships and liaison with clients to ensure completion of assignments is in line with planned timescales. The qualifications and experience you will need CPI qualified. Studying towards or JIEB qualified. Gained the necessary experience within Recovery. Have proven technical knowledge of different types of insolvency cases, comprising of, but not limited to, ADMs, CVLs, CWUs, CVAs. Professionally qualified ACA / ACCA is beneficial but not essential. Technical skill levels that you will need Excellent compliance skills Level of knowledge to train team in more advanced and effective use of IT including Excel, Word, Outlook, Virtual Cabinet and IPS. Be acknowledged as being the person with particular interest and knowledge in at least one specialist technical area. Maintains & promotes high professional standards of conduct and practice and demonstrates commitment to firms values, initiatives and direction. Applies knowledge of Quantuma, its values, industry, markets and core client base, highlighting potential business opportunities - building commercial awareness and understanding the firms wider services & offerings. Able to organise and manage time efficiently and effectively - managing own time and costs in addition to overseeing the team. Builds a network of contacts / referrers internally and externally. Aware of relevant financial targets and constraints and contributes to achieving these, keeping line manager informed of progress. Converts options into recommendations and resolutions. Developing presentation and technical training skills. Promotes need for continuous learning and considers development of specialist areas of knowledge. As well as being a great place to work, we offer our employees a range of benefits including: Hybrid working (2 or 3 office days) Healthcare cash plan Life assurance An Employee Assistance Programme (EAP). Our EAP is a free and confidential employee benefit designed to help deal with issues that could be affecting general wellbeing. Cycle To Work Scheme Eye Care Employee incentives, discounts and perks. Refer-a-Friend incentive - We hope you enjoy working here so much, you recommend us to your friends and family, you can earn up to £3,000.00 for referring us.
Assistant Manager, Insolvency & Restructuring Quantuma is an independent advisory firm serving the needs of mid-market and corporate companies, as well as their stakeholders. Our experts advise clients on business transactions, resolving business disputes, mitigating risk and managing operational as well as financial challenges. We have deep experience and specialist expertise in restructuring and insolvency, corporate finance, forensic accounting and investigations, cross-border asset recovery and creditor services. We work alongside accountants, major law practices, private equity houses, lenders and regulators. Our 400-strong team operates from 28 offices across the UK, Cyprus, Mauritius, Dubai, the Cayman Islands, the British Virgin Islands (BVI), Singapore, Hong Kong, and Vietnam. Our Corporate Insolvency & Restructuring team is recognised as the leading, independent business advisory firm providing solutions to both lenders and distressed mid-market and corporate companies. The Assistant Manager, in conjunction with Senior Managers, Directors and Managing Directors, oversees the team to ensure timely and accurate delivery of recovery services. What you will be responsible for Assisting a Senior Manager in managing, leading and guiding staff in their duties on a diverse portfolio of cases. Assist in managing and appraising the team engendering a positive attitude to work and professional development and developing staff to maximise their potential. Complete all statutory tasks and formalities in accordance with set deadlines. Maintaining an effective diary system in this respect. Develop and train the team, providing advice, guidance and training on allocated tasks to ensure structured development of person concerned. Setting goals and targets for staff and ensuring they are achieved, also review progress of their cases on a regular basis. Maximising asset realisations and ensuring recoveries are pursued in a pro-active and cost-effective way. Responsible for team WIP management. Review directors' disqualification reports prepared by team members and assist with more complex D1 returns. Chair creditors' meetings when appropriate. Oversee effective use of IPS and Case diaries and make recommendations where appropriate. Liaise with and instruct professional agents and solicitors. Oversee production of high-quality reports and letters. Monitor fees to ensure they are drawn regularly, and in accordance with resolutions passed by creditors. Promotes, cascades and encourages statutory compliance and current legislation, best practice and Quantuma policies and procedures. Develop personal contacts with existing work providers and other professionals within the Recovery / Insolvency market. Be aware of technical developments and be able to recognise their impact on the client base. Actively promotes and cascades 'best practice' in all spheres of role. Partake in and support marketing and business development initiatives with relevant technical commentary and content. Reporting, relationships and management Managing, coaching, and delegating work to Trainees, Administrators, Senior Administrators and Assistant Managers. Assisting with complex cases and responding to client and director queries. Managing referrer and client relationships and liaison with clients to ensure completion of assignments is in line with planned timescales. The qualifications and experience you will need CPI qualified. Possibly studying towards JIEB qualification. Gained the necessary experience within Recovery. Have proven technical knowledge of different types of insolvency cases, comprising of, but not limited to, ADMs, CVLs, CWUs, CVAs. Professionally part or fully-qualified ACA / ACCA is beneficial but not essential. Technical skill levels that you will need Excellent compliance skills Level of knowledge to train team in more advanced and effective use of IT including Excel, Word, Outlook, Virtual Cabinet and IPS. Be acknowledged as being the person with particular interest and knowledge in at least one specialist technical area. Maintains & promotes high professional standards of conduct and practice and demonstrates commitment to firms values, initiatives and direction. Applies knowledge of Quantuma, its values, industry, markets and core client base, highlighting potential business opportunities - building commercial awareness and understanding the firms wider services & offerings. Able to organise and manage time efficiently and effectively - managing own time and costs in addition to overseeing the team. Builds a network of contacts / referrers internally and externally. Aware of relevant financial targets and constraints and contributes to achieving these, keeping line manager informed of progress. Converts options into recommendations and resolutions. Developing presentation and technical training skills. Promotes need for continuous learning and considers development of specialist areas of knowledge. As well as being a great place to work, we offer our employees a range of benefits including: Hybrid working (2 or 3 days in the office) Healthcare cash plan Life assurance An Employee Assistance Programme (EAP). Our EAP is a free and confidential employee benefit designed to help deal with issues that could be affecting general wellbeing. Cycle To Work Scheme Eye Care Employee incentives, discounts and perks. Refer-a-Friend incentive - We hope you enjoy working here so much, you recommend us to your friends and family, you can earn up to £3,000.00 for referring us.
Mar 18, 2026
Full time
Assistant Manager, Insolvency & Restructuring Quantuma is an independent advisory firm serving the needs of mid-market and corporate companies, as well as their stakeholders. Our experts advise clients on business transactions, resolving business disputes, mitigating risk and managing operational as well as financial challenges. We have deep experience and specialist expertise in restructuring and insolvency, corporate finance, forensic accounting and investigations, cross-border asset recovery and creditor services. We work alongside accountants, major law practices, private equity houses, lenders and regulators. Our 400-strong team operates from 28 offices across the UK, Cyprus, Mauritius, Dubai, the Cayman Islands, the British Virgin Islands (BVI), Singapore, Hong Kong, and Vietnam. Our Corporate Insolvency & Restructuring team is recognised as the leading, independent business advisory firm providing solutions to both lenders and distressed mid-market and corporate companies. The Assistant Manager, in conjunction with Senior Managers, Directors and Managing Directors, oversees the team to ensure timely and accurate delivery of recovery services. What you will be responsible for Assisting a Senior Manager in managing, leading and guiding staff in their duties on a diverse portfolio of cases. Assist in managing and appraising the team engendering a positive attitude to work and professional development and developing staff to maximise their potential. Complete all statutory tasks and formalities in accordance with set deadlines. Maintaining an effective diary system in this respect. Develop and train the team, providing advice, guidance and training on allocated tasks to ensure structured development of person concerned. Setting goals and targets for staff and ensuring they are achieved, also review progress of their cases on a regular basis. Maximising asset realisations and ensuring recoveries are pursued in a pro-active and cost-effective way. Responsible for team WIP management. Review directors' disqualification reports prepared by team members and assist with more complex D1 returns. Chair creditors' meetings when appropriate. Oversee effective use of IPS and Case diaries and make recommendations where appropriate. Liaise with and instruct professional agents and solicitors. Oversee production of high-quality reports and letters. Monitor fees to ensure they are drawn regularly, and in accordance with resolutions passed by creditors. Promotes, cascades and encourages statutory compliance and current legislation, best practice and Quantuma policies and procedures. Develop personal contacts with existing work providers and other professionals within the Recovery / Insolvency market. Be aware of technical developments and be able to recognise their impact on the client base. Actively promotes and cascades 'best practice' in all spheres of role. Partake in and support marketing and business development initiatives with relevant technical commentary and content. Reporting, relationships and management Managing, coaching, and delegating work to Trainees, Administrators, Senior Administrators and Assistant Managers. Assisting with complex cases and responding to client and director queries. Managing referrer and client relationships and liaison with clients to ensure completion of assignments is in line with planned timescales. The qualifications and experience you will need CPI qualified. Possibly studying towards JIEB qualification. Gained the necessary experience within Recovery. Have proven technical knowledge of different types of insolvency cases, comprising of, but not limited to, ADMs, CVLs, CWUs, CVAs. Professionally part or fully-qualified ACA / ACCA is beneficial but not essential. Technical skill levels that you will need Excellent compliance skills Level of knowledge to train team in more advanced and effective use of IT including Excel, Word, Outlook, Virtual Cabinet and IPS. Be acknowledged as being the person with particular interest and knowledge in at least one specialist technical area. Maintains & promotes high professional standards of conduct and practice and demonstrates commitment to firms values, initiatives and direction. Applies knowledge of Quantuma, its values, industry, markets and core client base, highlighting potential business opportunities - building commercial awareness and understanding the firms wider services & offerings. Able to organise and manage time efficiently and effectively - managing own time and costs in addition to overseeing the team. Builds a network of contacts / referrers internally and externally. Aware of relevant financial targets and constraints and contributes to achieving these, keeping line manager informed of progress. Converts options into recommendations and resolutions. Developing presentation and technical training skills. Promotes need for continuous learning and considers development of specialist areas of knowledge. As well as being a great place to work, we offer our employees a range of benefits including: Hybrid working (2 or 3 days in the office) Healthcare cash plan Life assurance An Employee Assistance Programme (EAP). Our EAP is a free and confidential employee benefit designed to help deal with issues that could be affecting general wellbeing. Cycle To Work Scheme Eye Care Employee incentives, discounts and perks. Refer-a-Friend incentive - We hope you enjoy working here so much, you recommend us to your friends and family, you can earn up to £3,000.00 for referring us.
Quality Engineer On Site Quality Manufacturing UK Protect standards. Improve processes. Drive quality excellence. We're looking for a highly organised and detail-focused Quality Engineer to join our Quality team at our I54 Wolverhampton manufacturing site. This is a hands-on role where you'll play a critical part in maintaining and improving product and process quality across our operation, ensuring compliance with ISO 9001:2015 and driving continuous improvement. Working closely with production, engineering, and cross-functional teams, you'll analyse quality issues, lead root cause investigations, and implement corrective and preventive actions that make a real difference. If you're passionate about quality systems, process control, and using data to improve outcomes, this role offers variety, responsibility, and the opportunity to influence how quality is embedded across the business. What You Will Be Responsible For You'll be a key contributor to the site's Quality Management System, with ownership for ensuring robust processes, compliance, and continuous improvement. Quality Assurance & Process Control Monitoring and inspecting production processes to ensure quality standards are consistently met Managing and controlling key process input variables to keep production within specification Analysing production and quality data to identify trends, risks, and improvement opportunities Supporting the development and maintenance of lean and Six Sigma methodologies within the plant Non-Conformance, Root Cause & CAPA Analysing customer complaints and internal rejects Leading robust root cause analysis using structured methodologies (e.g. 8D) Implementing, tracking, and verifying corrective and preventive actions (CAPA) Tracking, reporting, and escalating quality concerns where required Audits, Compliance & QMS Ensuring ongoing compliance with ISO 9001:2015 standards Coordinating and participating in internal and external audits Assessing the effectiveness of the Quality Management System (QMS) Developing, maintaining, and improving quality documentation, including procedures, test plans, and protocols Reporting, KPIs & Collaboration Collecting, analysing, and reporting key quality KPIs Monitoring quality-related inventory and materials to ensure conformance Collaborating with cross-functional teams to embed quality processes and best practice Supporting quality improvements across the wider global group where required For This Role We Would Need You To Demonstrate You'll be a methodical, proactive quality professional with strong attention to detail and the confidence to work independently in a manufacturing environment. You'll bring : Proven experience working in an ISO 9001:2015 compliant environment Strong knowledge of quality assurance and quality control processes Experience conducting internal audits and managing compliance systems Hands-on experience with root cause analysis methodologies (e.g. 8D) The ability to implement and manage systems that control process input variables Knowledge of lean and Six Sigma principles (advantageous) Strong analytical skills, with the ability to interpret and act on quality data Proficiency in Microsoft Office (Excel, PowerPoint) and ERP systems (EFACS experience advantageous) Excellent communication skills and the ability to collaborate across functions Strong organisational skills with the ability to prioritise effectively in a fast-paced environment Internal or Lead Auditor qualification (desirable) What Your Colleagues Say About You Detail-driven with a strong focus on quality and compliance Structured, organised, and methodical in your approach Confident working cross-functionally to resolve quality issues Proactive, resilient, and solutions-focused Trusted to take ownership and follow issues through to resolution Core Competencies Cultivates Innovation - Always curious and focused on improvement Active Learner - Continuously develops technical and process knowledge Collaborates - Works effectively across teams and disciplines Plans and Aligns - Balances operational detail with site priorities Our Purpose, Values & Behaviours At the heart of everything we do is our belief in being a Home for All, empowering people to Make a Difference. We: Think Big, Learn Fast Work It Together Make The Hard Call Our values guide how we show up every day: Aligned in how we work together Agile in the face of change Accountable to our commitments Action-led, with integrity and transparency Why Join Us? You'll be part of a business where quality matters, your expertise is valued, and continuous improvement is encouraged. We reward both results and the positive impact you make, offering a supportive environment where you can grow your skills and career. The Benefits 33 days holiday (inclusive of Bank Holidays) Annual Incentive Plan Employee Assistance Programme Life Assurance & Pension Plan Health & Wellbeing Programme (including health cash plan) High Street Reward Scheme & Refer a Friend Programme Free Parking & Eye Care support Flexible working model Employee Recognition Programme Our Hiring Process Initial discussion with our Resourcing Team On-site interview process (1-2 stages depending on role) Successful candidates notified and start dates confirmed If you haven't heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies: We manage our vacancies internally, preferring direct hires and referrals. When required, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
Mar 17, 2026
Full time
Quality Engineer On Site Quality Manufacturing UK Protect standards. Improve processes. Drive quality excellence. We're looking for a highly organised and detail-focused Quality Engineer to join our Quality team at our I54 Wolverhampton manufacturing site. This is a hands-on role where you'll play a critical part in maintaining and improving product and process quality across our operation, ensuring compliance with ISO 9001:2015 and driving continuous improvement. Working closely with production, engineering, and cross-functional teams, you'll analyse quality issues, lead root cause investigations, and implement corrective and preventive actions that make a real difference. If you're passionate about quality systems, process control, and using data to improve outcomes, this role offers variety, responsibility, and the opportunity to influence how quality is embedded across the business. What You Will Be Responsible For You'll be a key contributor to the site's Quality Management System, with ownership for ensuring robust processes, compliance, and continuous improvement. Quality Assurance & Process Control Monitoring and inspecting production processes to ensure quality standards are consistently met Managing and controlling key process input variables to keep production within specification Analysing production and quality data to identify trends, risks, and improvement opportunities Supporting the development and maintenance of lean and Six Sigma methodologies within the plant Non-Conformance, Root Cause & CAPA Analysing customer complaints and internal rejects Leading robust root cause analysis using structured methodologies (e.g. 8D) Implementing, tracking, and verifying corrective and preventive actions (CAPA) Tracking, reporting, and escalating quality concerns where required Audits, Compliance & QMS Ensuring ongoing compliance with ISO 9001:2015 standards Coordinating and participating in internal and external audits Assessing the effectiveness of the Quality Management System (QMS) Developing, maintaining, and improving quality documentation, including procedures, test plans, and protocols Reporting, KPIs & Collaboration Collecting, analysing, and reporting key quality KPIs Monitoring quality-related inventory and materials to ensure conformance Collaborating with cross-functional teams to embed quality processes and best practice Supporting quality improvements across the wider global group where required For This Role We Would Need You To Demonstrate You'll be a methodical, proactive quality professional with strong attention to detail and the confidence to work independently in a manufacturing environment. You'll bring : Proven experience working in an ISO 9001:2015 compliant environment Strong knowledge of quality assurance and quality control processes Experience conducting internal audits and managing compliance systems Hands-on experience with root cause analysis methodologies (e.g. 8D) The ability to implement and manage systems that control process input variables Knowledge of lean and Six Sigma principles (advantageous) Strong analytical skills, with the ability to interpret and act on quality data Proficiency in Microsoft Office (Excel, PowerPoint) and ERP systems (EFACS experience advantageous) Excellent communication skills and the ability to collaborate across functions Strong organisational skills with the ability to prioritise effectively in a fast-paced environment Internal or Lead Auditor qualification (desirable) What Your Colleagues Say About You Detail-driven with a strong focus on quality and compliance Structured, organised, and methodical in your approach Confident working cross-functionally to resolve quality issues Proactive, resilient, and solutions-focused Trusted to take ownership and follow issues through to resolution Core Competencies Cultivates Innovation - Always curious and focused on improvement Active Learner - Continuously develops technical and process knowledge Collaborates - Works effectively across teams and disciplines Plans and Aligns - Balances operational detail with site priorities Our Purpose, Values & Behaviours At the heart of everything we do is our belief in being a Home for All, empowering people to Make a Difference. We: Think Big, Learn Fast Work It Together Make The Hard Call Our values guide how we show up every day: Aligned in how we work together Agile in the face of change Accountable to our commitments Action-led, with integrity and transparency Why Join Us? You'll be part of a business where quality matters, your expertise is valued, and continuous improvement is encouraged. We reward both results and the positive impact you make, offering a supportive environment where you can grow your skills and career. The Benefits 33 days holiday (inclusive of Bank Holidays) Annual Incentive Plan Employee Assistance Programme Life Assurance & Pension Plan Health & Wellbeing Programme (including health cash plan) High Street Reward Scheme & Refer a Friend Programme Free Parking & Eye Care support Flexible working model Employee Recognition Programme Our Hiring Process Initial discussion with our Resourcing Team On-site interview process (1-2 stages depending on role) Successful candidates notified and start dates confirmed If you haven't heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies: We manage our vacancies internally, preferring direct hires and referrals. When required, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
Telent Technology Services Limited
City, Birmingham
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Mar 16, 2026
Full time
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Senior PSV Technical Specialist Southwater, West Sussex Basic Salary: £55,000 - £65,000 DOE Full-Time Permanent Monday Thursday: 8:00am 5:00pm Friday: 8:00am 3:00pm An excellent opportunity has become available for a Senior PSV Technical Specialist to join a growing Minibus and Midicoach sales and aftersales specialist based in Southwater, West Sussex . With deep engineering knowledge, a future-focused mindset, and an unrivalled approach to service, they help public and private sector operators unlock the full potential of their fleets. As the Senior PSV Technical Specialist, you will be the company's technical expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs). You will be responsible for ensuring technical excellence and providing expert guidance in supporting thousands of vehicles across the UK and Ireland. In this role, you will be the first step in technical escalation for a team of PSV technicians based locally in Southwater and a group of field service technicians on the road nationally. You will work with the Head of Operations as a point of liaison with the factories that supply the vehicles, collaborating closely to maintain and enhance vehicle performance and quality. The ideal candidate should possess an automotive qualification or equivalent industry experience and training, have extensive experience as an engineering or technical lead in the transport industry. The position offers long-term stability, strong earning potential, and ongoing technical development within a growing aftersales operation. Key Responsibilities Act as the company's subject matter expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs) and their associated systems, providing technical advice and support to internal teams and external stakeholders. Work alongside the Head of Operations when liaising with the factories supplying the vehicles, fostering strong relationships, and ensuring seamless communication for technical matters, including technical resolution and problem solving, acting as technical lead on product development and improvement engineering. Lead technical training sessions and workshops for internal teams, ensuring a high level of product knowledge and proficiency in handling technical issues for minibus, bus, coach, EV s and systems. Oversee and contribute to the development and updating of technical documentation, service manuals, and troubleshooting guides for all vehicles. Collaborate with the Aftersales team to resolve complex technical issues and provide guidance on effective repair and maintenance procedures for all vehicle types. You will be the primary escalation path for technical support on all customer issues and vehicle off road issues, to guide the team towards an effective resolution. Stay updated on industry trends, new technologies, and regulations related to passenger transport vehicles and Electric Vehicles (EVs) and implement best practices accordingly. Conduct regular technical audits and quality checks on vehicles to ensure compliance with internal and external standards. Act as a technical advisor for customers and our approved service and repair network, addressing their queries and concerns related to vehicle performance, safety, adherence to regulations, and EV technology. Lead or contribute to special projects related to vehicle improvements, modifications, or customizations, with a particular emphasis on Electric Vehicles (EVs) and sustainable mobility solutions. Travel across the UK and to Turkey Lithuania Spain or Ireland will be required from time to time and may require flexibility of working hours. Your Background & Skillset Automotive qualification or equivalent in Automotive Engineering, Mechanical Engineering, or a related field, along with substantial hands-on experience in the transport industry. A minimum of 5 years of experience in a leadership or technical role within the transport industry, with expertise in minibus, bus, coach, with exposure to Electric Vehicles (EVs) and associated systems. Profound understanding of passenger transport vehicle systems, components, CANBUS architecture, remote diagnosis assistance, and EV technology, with proven ability to diagnose and resolve technical challenges. Outstanding communication and interpersonal abilities to facilitate effective collaboration with internal teams, external suppliers, and customers. Strong independent and team-based work capabilities, proficiently managing multiple projects and priorities concurrently. Exceptional problem-solving skills and meticulous attention to detail, ensuring the highest level of technical accuracy and compliance. Demonstrated track record of advancing technical excellence, sustainability, and continuous improvement initiatives within the passenger transport industry. Sound commercial acumen and adeptness with the Microsoft Office 365 suite of software. What s in it for you? Starting Salary £55,000 to £65,000 DOE Hours Monday to Thursday 8am to 5 pm, Friday 8am to 3pm. 25 days holiday + Bank holidays Statutory sick pay. Workplace Pension Scheme. Employee benefits portal. Cycle to Work Scheme. Apply today to join a growing company as a Senior PSV Technical Specialist , where your skills will be valued and your development actively supported.
Mar 11, 2026
Full time
Senior PSV Technical Specialist Southwater, West Sussex Basic Salary: £55,000 - £65,000 DOE Full-Time Permanent Monday Thursday: 8:00am 5:00pm Friday: 8:00am 3:00pm An excellent opportunity has become available for a Senior PSV Technical Specialist to join a growing Minibus and Midicoach sales and aftersales specialist based in Southwater, West Sussex . With deep engineering knowledge, a future-focused mindset, and an unrivalled approach to service, they help public and private sector operators unlock the full potential of their fleets. As the Senior PSV Technical Specialist, you will be the company's technical expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs). You will be responsible for ensuring technical excellence and providing expert guidance in supporting thousands of vehicles across the UK and Ireland. In this role, you will be the first step in technical escalation for a team of PSV technicians based locally in Southwater and a group of field service technicians on the road nationally. You will work with the Head of Operations as a point of liaison with the factories that supply the vehicles, collaborating closely to maintain and enhance vehicle performance and quality. The ideal candidate should possess an automotive qualification or equivalent industry experience and training, have extensive experience as an engineering or technical lead in the transport industry. The position offers long-term stability, strong earning potential, and ongoing technical development within a growing aftersales operation. Key Responsibilities Act as the company's subject matter expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs) and their associated systems, providing technical advice and support to internal teams and external stakeholders. Work alongside the Head of Operations when liaising with the factories supplying the vehicles, fostering strong relationships, and ensuring seamless communication for technical matters, including technical resolution and problem solving, acting as technical lead on product development and improvement engineering. Lead technical training sessions and workshops for internal teams, ensuring a high level of product knowledge and proficiency in handling technical issues for minibus, bus, coach, EV s and systems. Oversee and contribute to the development and updating of technical documentation, service manuals, and troubleshooting guides for all vehicles. Collaborate with the Aftersales team to resolve complex technical issues and provide guidance on effective repair and maintenance procedures for all vehicle types. You will be the primary escalation path for technical support on all customer issues and vehicle off road issues, to guide the team towards an effective resolution. Stay updated on industry trends, new technologies, and regulations related to passenger transport vehicles and Electric Vehicles (EVs) and implement best practices accordingly. Conduct regular technical audits and quality checks on vehicles to ensure compliance with internal and external standards. Act as a technical advisor for customers and our approved service and repair network, addressing their queries and concerns related to vehicle performance, safety, adherence to regulations, and EV technology. Lead or contribute to special projects related to vehicle improvements, modifications, or customizations, with a particular emphasis on Electric Vehicles (EVs) and sustainable mobility solutions. Travel across the UK and to Turkey Lithuania Spain or Ireland will be required from time to time and may require flexibility of working hours. Your Background & Skillset Automotive qualification or equivalent in Automotive Engineering, Mechanical Engineering, or a related field, along with substantial hands-on experience in the transport industry. A minimum of 5 years of experience in a leadership or technical role within the transport industry, with expertise in minibus, bus, coach, with exposure to Electric Vehicles (EVs) and associated systems. Profound understanding of passenger transport vehicle systems, components, CANBUS architecture, remote diagnosis assistance, and EV technology, with proven ability to diagnose and resolve technical challenges. Outstanding communication and interpersonal abilities to facilitate effective collaboration with internal teams, external suppliers, and customers. Strong independent and team-based work capabilities, proficiently managing multiple projects and priorities concurrently. Exceptional problem-solving skills and meticulous attention to detail, ensuring the highest level of technical accuracy and compliance. Demonstrated track record of advancing technical excellence, sustainability, and continuous improvement initiatives within the passenger transport industry. Sound commercial acumen and adeptness with the Microsoft Office 365 suite of software. What s in it for you? Starting Salary £55,000 to £65,000 DOE Hours Monday to Thursday 8am to 5 pm, Friday 8am to 3pm. 25 days holiday + Bank holidays Statutory sick pay. Workplace Pension Scheme. Employee benefits portal. Cycle to Work Scheme. Apply today to join a growing company as a Senior PSV Technical Specialist , where your skills will be valued and your development actively supported.
Senior Charity Solicitor London Competitive Salary An established and highly regarded legal practice is seeking an experienced Senior Charity Solicitor to join its specialist team in London. The firm has a strong reputation for advising organisations across the charity and not-for-profit sector and is continuing to grow its dedicated practice area. This is an excellent opportunity for a solicitor with strong charity law expertise to work on a varied and meaningful caseload while advising organisations that make a genuine social impact. The Role As a Senior Charity Solicitor, you will manage a diverse caseload of legal matters for charities and not-for-profit organisations. You will provide expert, pragmatic legal advice to trustees, senior leaders and stakeholders while supporting governance, compliance and strategic development across the sector. The firm offers hybrid working, a collaborative environment, and the opportunity to work with a wide range of charitable organisations. Key Responsibilities Advise charities, charitable trusts and not-for-profit organisations on governance, trustee duties and regulatory compliance. Support matters involving the Charity Commission, including registrations, constitutional changes and regulatory engagement. Draft and review governing documents, policies, trustee resolutions and agreements. Advise on charitable status, public benefit requirements, incorporations, mergers and restructures. Support trustees and senior management with risk management and compliance matters. Ensure compliance with regulatory standards and internal firm policies. Mentor and support the development of junior colleagues. Build strong client relationships and contribute to the continued growth of the firm's charity practice. About You Qualified Solicitor in England & Wales with 4+ years' PQE. Proven experience advising charities or not-for-profit organisations. Strong drafting skills and the ability to communicate complex legal issues to non-legal audiences. Excellent organisational, communication and stakeholder management skills. Desirable Experience Charity mergers, incorporations or complex governance projects. Experience with fundraising, commercial contracts or property matters within a charity context. Delivering training or guidance to trustees or senior stakeholders. What's on Offer Competitive salary (dependent on experience) Hybrid working arrangements Opportunity to join an established and respected legal practice Exposure to a diverse range of charity sector clients Supportive team environment and ongoing professional development Apply Now! If you are a Charity Solicitor looking to take the next step in your career within a respected and expanding legal practice, we would welcome your application. By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website
Mar 10, 2026
Full time
Senior Charity Solicitor London Competitive Salary An established and highly regarded legal practice is seeking an experienced Senior Charity Solicitor to join its specialist team in London. The firm has a strong reputation for advising organisations across the charity and not-for-profit sector and is continuing to grow its dedicated practice area. This is an excellent opportunity for a solicitor with strong charity law expertise to work on a varied and meaningful caseload while advising organisations that make a genuine social impact. The Role As a Senior Charity Solicitor, you will manage a diverse caseload of legal matters for charities and not-for-profit organisations. You will provide expert, pragmatic legal advice to trustees, senior leaders and stakeholders while supporting governance, compliance and strategic development across the sector. The firm offers hybrid working, a collaborative environment, and the opportunity to work with a wide range of charitable organisations. Key Responsibilities Advise charities, charitable trusts and not-for-profit organisations on governance, trustee duties and regulatory compliance. Support matters involving the Charity Commission, including registrations, constitutional changes and regulatory engagement. Draft and review governing documents, policies, trustee resolutions and agreements. Advise on charitable status, public benefit requirements, incorporations, mergers and restructures. Support trustees and senior management with risk management and compliance matters. Ensure compliance with regulatory standards and internal firm policies. Mentor and support the development of junior colleagues. Build strong client relationships and contribute to the continued growth of the firm's charity practice. About You Qualified Solicitor in England & Wales with 4+ years' PQE. Proven experience advising charities or not-for-profit organisations. Strong drafting skills and the ability to communicate complex legal issues to non-legal audiences. Excellent organisational, communication and stakeholder management skills. Desirable Experience Charity mergers, incorporations or complex governance projects. Experience with fundraising, commercial contracts or property matters within a charity context. Delivering training or guidance to trustees or senior stakeholders. What's on Offer Competitive salary (dependent on experience) Hybrid working arrangements Opportunity to join an established and respected legal practice Exposure to a diverse range of charity sector clients Supportive team environment and ongoing professional development Apply Now! If you are a Charity Solicitor looking to take the next step in your career within a respected and expanding legal practice, we would welcome your application. By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website
Our client, a trusted partner of the UK's Ministry of Defence, is seeking an experienced Manufacturing Engineer with expertise in Assembly and Integration, particularly in circuit card assemblies. Based within the unit and missile assembly manufacturing facility, you will play a key role in ensuring products are built efficiently, on time, and within budget. As a vital member of the Manufacturing Engineering team, you will provide support across multiple projects, contributing to the successful delivery of high-quality manufacturing solutions. Key Responsibilities: Prepare and maintain detailed Manufacturing Instructions to ensure accuracy and clarity. Design, commission, and validate the necessary tooling for production processes. Support industrial validation activities, including FMEA and First Article Inspection (FAI). Diagnose and resolve technical issues encountered during manufacturing. Update route cards to reflect changes resulting from rework activities. Manage configuration control by incorporating design modifications into manufacturing documentation. Assist with the Non-Conformance process, utilising SAP for tracking and resolution. What do you need?: Qualification Requirements: Electrical/Mechanical Engineering / Manufacturing Apprenticeship (Advanced Level or L3 Standard "or" Electrical/Mechanical Engineering / Manufacturing Level 3 academic qualification (ONC, diploma, etc.) "and" Electrical/Mechanical Engineering / Manufacturing Level 3 vocational qualification (NVQ) Not required if a L3 apprenticeship standard has been achieved (These qualifications must meet the standard to be considered for the role). "or" BEng Degree in a relevant Engineering subject. Skill Requirements: Ability to interpret design drawings and produce precise Manufacturing Build Instructions for both skilled and semi-skilled operators. Proven experience in electronic sub-assembly manufacturing through to full system builds. Knowledge and hands-on experience of assembly processes for small or miniature electro-mechanical actuation systems. Strong team player with the ability to collaborate and contribute effectively within a group environment. Ability to understand and respond to customer requirements. Familiarity with and adherence to company processes and procedures. Excellent communication skills, capable of engaging effectively within the team and across various organisational levels. What happens now? Upon submission of your application, should it meet our selection criteria, you will be contacted via e-mail by one of our talent acquisition specialists to arrange a screening call. This telephone chat is structured to explore a series of questions aimed at matching your competencies and capabilities to the specific demands of the position. Please note, this screening is contingent upon the initial success of your application. Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by our clients Security Team. More about the role For more than 70 years, our client has been in a strong partnership with the UK military. They have accomplished numerous milestones in defence engineering and have provided essential defence capabilities to meet the requirements of the armed forces across land, sea, and air. This job is at our client's site in Bolton facility, one of the North West's leading manufacturing sites for at least 25 years. The facility offers showers and bike racks and is near the motorway, with a petrol station outside. Amenities like an onsite canteen. All employees get training and development opportunities. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 10, 2026
Contractor
Our client, a trusted partner of the UK's Ministry of Defence, is seeking an experienced Manufacturing Engineer with expertise in Assembly and Integration, particularly in circuit card assemblies. Based within the unit and missile assembly manufacturing facility, you will play a key role in ensuring products are built efficiently, on time, and within budget. As a vital member of the Manufacturing Engineering team, you will provide support across multiple projects, contributing to the successful delivery of high-quality manufacturing solutions. Key Responsibilities: Prepare and maintain detailed Manufacturing Instructions to ensure accuracy and clarity. Design, commission, and validate the necessary tooling for production processes. Support industrial validation activities, including FMEA and First Article Inspection (FAI). Diagnose and resolve technical issues encountered during manufacturing. Update route cards to reflect changes resulting from rework activities. Manage configuration control by incorporating design modifications into manufacturing documentation. Assist with the Non-Conformance process, utilising SAP for tracking and resolution. What do you need?: Qualification Requirements: Electrical/Mechanical Engineering / Manufacturing Apprenticeship (Advanced Level or L3 Standard "or" Electrical/Mechanical Engineering / Manufacturing Level 3 academic qualification (ONC, diploma, etc.) "and" Electrical/Mechanical Engineering / Manufacturing Level 3 vocational qualification (NVQ) Not required if a L3 apprenticeship standard has been achieved (These qualifications must meet the standard to be considered for the role). "or" BEng Degree in a relevant Engineering subject. Skill Requirements: Ability to interpret design drawings and produce precise Manufacturing Build Instructions for both skilled and semi-skilled operators. Proven experience in electronic sub-assembly manufacturing through to full system builds. Knowledge and hands-on experience of assembly processes for small or miniature electro-mechanical actuation systems. Strong team player with the ability to collaborate and contribute effectively within a group environment. Ability to understand and respond to customer requirements. Familiarity with and adherence to company processes and procedures. Excellent communication skills, capable of engaging effectively within the team and across various organisational levels. What happens now? Upon submission of your application, should it meet our selection criteria, you will be contacted via e-mail by one of our talent acquisition specialists to arrange a screening call. This telephone chat is structured to explore a series of questions aimed at matching your competencies and capabilities to the specific demands of the position. Please note, this screening is contingent upon the initial success of your application. Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by our clients Security Team. More about the role For more than 70 years, our client has been in a strong partnership with the UK military. They have accomplished numerous milestones in defence engineering and have provided essential defence capabilities to meet the requirements of the armed forces across land, sea, and air. This job is at our client's site in Bolton facility, one of the North West's leading manufacturing sites for at least 25 years. The facility offers showers and bike racks and is near the motorway, with a petrol station outside. Amenities like an onsite canteen. All employees get training and development opportunities. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
