Think Specialist Recruitment
St. Albans, Hertfordshire
Think Specialist Recruitment are pleased to be working with a leading organisation based on the outskirts of St Albans. This company have an exciting opportunity for a candidate with previous experience within customer service to join their business working within a team of 4. This opportunity would suit someone with previous office based customer service experience, as well as someone who is a good team player. Salary - 27,000 - 30,000 depending on experience Monday - Friday 9:00am - 5:30pm - Office based Some of the duties will include: Handling customer enquiries through tickets and emails within a timely manner Processing customer returns and sales orders Resolving customer issues professionally through to resolution Working with other departments to enhance customer service Working with suppliers to deal with product returns, tracking the status of returns and exchanges Ensuring prompt ordering of replacement stock through internal system Prepare and maintain documentation for returns including shipping labels Working with internal teams to find suitable replacement for products Monitor department inbox to ensure timely response to customer enquiries The suitable candidate: Previous experience within customer service Familiar with supplier returns procedures Great written and verbal communication skills High level of attention to detail Great team player with the ability to work independently Strong organisational skills Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Feb 26, 2026
Full time
Think Specialist Recruitment are pleased to be working with a leading organisation based on the outskirts of St Albans. This company have an exciting opportunity for a candidate with previous experience within customer service to join their business working within a team of 4. This opportunity would suit someone with previous office based customer service experience, as well as someone who is a good team player. Salary - 27,000 - 30,000 depending on experience Monday - Friday 9:00am - 5:30pm - Office based Some of the duties will include: Handling customer enquiries through tickets and emails within a timely manner Processing customer returns and sales orders Resolving customer issues professionally through to resolution Working with other departments to enhance customer service Working with suppliers to deal with product returns, tracking the status of returns and exchanges Ensuring prompt ordering of replacement stock through internal system Prepare and maintain documentation for returns including shipping labels Working with internal teams to find suitable replacement for products Monitor department inbox to ensure timely response to customer enquiries The suitable candidate: Previous experience within customer service Familiar with supplier returns procedures Great written and verbal communication skills High level of attention to detail Great team player with the ability to work independently Strong organisational skills Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
A highly reputable claims and disputes consultancy is looking to appoint a Senior Consultant - Planning & Delay, based in Warrington. The successful candidate is likely to be an experienced Delay Analyst from a consultancy environment providing dispute resolution services. Alternatively, this role will also suit a construction professional from a contracting background (planning/programming/project controls) who has had exposure to claims and disputes and is now looking to specialise within a dedicated claims and disputes consultancy. This is an excellent opportunity to take the next step in your career with a respected business and highly experienced senior leadership team. You can expect strong exposure to claims, disputes (predominantly adjudications) and expert witness support work, with clear scope to develop technically and progress longer-term. In this line of work, it is common to gain exposure to a wide variety of assignments across multiple sectors. You will support a diverse client base, including main contractors, specialist subcontractors and client organisations, working on both live project matters and formal dispute related assignments. Responsibilities and Duties As a Senior Consultant - Planning & Delay, you will report directly to the Managing Director. You will support senior management on complex disputes work, while also leading your own client assignments relating to delay, disruption and time related claims on live projects. You will be expected to provide a range of services, some independently and others in support of senior colleagues, including: Working alongside the wider delay team to analyse disputed time related issues Reviewing construction programmes and providing clear, practical advice on programme logic, critical path and delay impacts Supporting clients with delay and loss matters, including strategy, record review and substantiation Collaborating with commercial/quantum specialists to align time and cost positions across claims and disputes Assisting with preparation of reports and client ready deliverables, including adjudication support and expert witness related work Contributing to meetings with clients and, where relevant, solicitors and legal teams Delivering coaching and training to clients on planning, delay and time related matters Supporting business development activity, including helping to build client relationships and secure repeat work Desired Skills and Experience Approximately 10 years' post graduate experience within the construction industry Background in live planning/programming roles for contracting organisations and/or delay analysis within a disputes consultancy (experience of both is highly advantageous) Strong understanding of programmes and planning principles, including critical path concepts Competent using planning software such as Primavera P6, Asta Powerproject and/or MS Project Exposure to formal dispute processes (e.g. adjudication, arbitration, litigation) is beneficial but not essential Professional, well presented and confident in a client facing environment Strong working knowledge of standard forms of contract, particularly NEC and JCT Competent with Microsoft Office packages Qualifications/Educational Requirements Degree qualified (or equivalent) A Masters in Construction Law is desirable; candidates working towards further qualifications may also be considered Employing Company Overview and Profile The hiring company is a multi disciplinary construction consultancy focused on risk analysis and mitigation, dispute avoidance, expert witness support, coaching and training, project management and commercial management. Since its formation, the business has developed a strong and expanding client base and operates from multiple UK offices, enabling it to provide a high calibre of service nationwide. The consultancy is led by a highly regarded senior management team who provide excellent guidance and support, with clear opportunities for long term career development. Additional Benefits Package and Incentives Nilam Modhwadia is our specialist consultant managing this position (Office hours 8.30 am - 5.30 pm Monday to Friday) and get a £500-£1000 cash reward forsuccessfulmatches.
Feb 25, 2026
Full time
A highly reputable claims and disputes consultancy is looking to appoint a Senior Consultant - Planning & Delay, based in Warrington. The successful candidate is likely to be an experienced Delay Analyst from a consultancy environment providing dispute resolution services. Alternatively, this role will also suit a construction professional from a contracting background (planning/programming/project controls) who has had exposure to claims and disputes and is now looking to specialise within a dedicated claims and disputes consultancy. This is an excellent opportunity to take the next step in your career with a respected business and highly experienced senior leadership team. You can expect strong exposure to claims, disputes (predominantly adjudications) and expert witness support work, with clear scope to develop technically and progress longer-term. In this line of work, it is common to gain exposure to a wide variety of assignments across multiple sectors. You will support a diverse client base, including main contractors, specialist subcontractors and client organisations, working on both live project matters and formal dispute related assignments. Responsibilities and Duties As a Senior Consultant - Planning & Delay, you will report directly to the Managing Director. You will support senior management on complex disputes work, while also leading your own client assignments relating to delay, disruption and time related claims on live projects. You will be expected to provide a range of services, some independently and others in support of senior colleagues, including: Working alongside the wider delay team to analyse disputed time related issues Reviewing construction programmes and providing clear, practical advice on programme logic, critical path and delay impacts Supporting clients with delay and loss matters, including strategy, record review and substantiation Collaborating with commercial/quantum specialists to align time and cost positions across claims and disputes Assisting with preparation of reports and client ready deliverables, including adjudication support and expert witness related work Contributing to meetings with clients and, where relevant, solicitors and legal teams Delivering coaching and training to clients on planning, delay and time related matters Supporting business development activity, including helping to build client relationships and secure repeat work Desired Skills and Experience Approximately 10 years' post graduate experience within the construction industry Background in live planning/programming roles for contracting organisations and/or delay analysis within a disputes consultancy (experience of both is highly advantageous) Strong understanding of programmes and planning principles, including critical path concepts Competent using planning software such as Primavera P6, Asta Powerproject and/or MS Project Exposure to formal dispute processes (e.g. adjudication, arbitration, litigation) is beneficial but not essential Professional, well presented and confident in a client facing environment Strong working knowledge of standard forms of contract, particularly NEC and JCT Competent with Microsoft Office packages Qualifications/Educational Requirements Degree qualified (or equivalent) A Masters in Construction Law is desirable; candidates working towards further qualifications may also be considered Employing Company Overview and Profile The hiring company is a multi disciplinary construction consultancy focused on risk analysis and mitigation, dispute avoidance, expert witness support, coaching and training, project management and commercial management. Since its formation, the business has developed a strong and expanding client base and operates from multiple UK offices, enabling it to provide a high calibre of service nationwide. The consultancy is led by a highly regarded senior management team who provide excellent guidance and support, with clear opportunities for long term career development. Additional Benefits Package and Incentives Nilam Modhwadia is our specialist consultant managing this position (Office hours 8.30 am - 5.30 pm Monday to Friday) and get a £500-£1000 cash reward forsuccessfulmatches.
Supply Chain Functional Consultant (OTC) - D365 Category: I.T. Country: United Kingdom Location: Milton Keynes, UK - Hybrid Overview We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for Europe and some Asia countries. In this pivotal role, you'll co-lead fit-gap analysis workshops with an Implementation Specialist, translate business needs into smart ERP documentation and solutions, and lead process standardization and optimization across the organization. If you thrive on collaboration, have deep process expertise, and are ready to shape best practices as a member of our global D365 Implemenation team, this is your opportunity to make a lasting impact. This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week). This role requires UK work authorization. Visa sponsorship is not available. What You'll Be Doing Process Development Serve as subject matter expert for the Order-to-Cash function to design and implement ERP processes in D365 Collaborate with the Implementation Specialist to maximize out-of-the-box functionality and minimize customizations Co-lead requirements gathering and fit-gap workshops, map current processes, and design future-state processes aligned with our Global Template and best practices Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture Support configuration and development reviews to confirm alignment with approved "To-Be" processes Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team Assist the Application Support Team with complex issues during implementation and post-go-live Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist Testing Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities Training Develop training materials and lead sessions for key processes Promote change management and user adoption for D365 rollout Monitoring Maintain process governance, including SOPs and change requests Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement What You'll Bring To The Role Experience in business process mapping and design Hands-on functional/operational experience with Microsoft Dynamics 365 Order-to-Cash (OTC) with area such as Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc. Experience with ERP implementation as a business analyst or subject matter expert, ideal but not required Working experience supporting or championing process changes improvement Total Rewards Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends! Why You Should Apply A strong values-aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging. A learning-based culture where 78% of our team believe they can achieve their career objectives. Over 94% employee engagement as of the January 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD-40 Company!
Feb 24, 2026
Full time
Supply Chain Functional Consultant (OTC) - D365 Category: I.T. Country: United Kingdom Location: Milton Keynes, UK - Hybrid Overview We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for Europe and some Asia countries. In this pivotal role, you'll co-lead fit-gap analysis workshops with an Implementation Specialist, translate business needs into smart ERP documentation and solutions, and lead process standardization and optimization across the organization. If you thrive on collaboration, have deep process expertise, and are ready to shape best practices as a member of our global D365 Implemenation team, this is your opportunity to make a lasting impact. This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week). This role requires UK work authorization. Visa sponsorship is not available. What You'll Be Doing Process Development Serve as subject matter expert for the Order-to-Cash function to design and implement ERP processes in D365 Collaborate with the Implementation Specialist to maximize out-of-the-box functionality and minimize customizations Co-lead requirements gathering and fit-gap workshops, map current processes, and design future-state processes aligned with our Global Template and best practices Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture Support configuration and development reviews to confirm alignment with approved "To-Be" processes Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team Assist the Application Support Team with complex issues during implementation and post-go-live Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist Testing Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities Training Develop training materials and lead sessions for key processes Promote change management and user adoption for D365 rollout Monitoring Maintain process governance, including SOPs and change requests Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement What You'll Bring To The Role Experience in business process mapping and design Hands-on functional/operational experience with Microsoft Dynamics 365 Order-to-Cash (OTC) with area such as Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc. Experience with ERP implementation as a business analyst or subject matter expert, ideal but not required Working experience supporting or championing process changes improvement Total Rewards Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends! Why You Should Apply A strong values-aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging. A learning-based culture where 78% of our team believe they can achieve their career objectives. Over 94% employee engagement as of the January 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD-40 Company!
End Date Tuesday 03 March 2026 Salary Range £36,224 - £38,130 Flexible Working Options Flexibility in when hours are worked Job Description Summary Based in Watford Job Description JOB TITLE: Driver Satisfaction Specialist Manager SALARY: £35,340 rising to £36,540 as of April 2026 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained About this Opportunity Responsible for supporting our drivers, by handling and investigating complex and escalated issues to ensure we deliver and maintain the best service, using expertise to enhance the driver experience and exceed their expectations.We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.We're an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information What you'll need Experience of handling and investigating escalated complaints until a fair and consistent resolution can be provided within SLA Agreements and available on the phone to make, assist with and speak to dissatisfied customers should telephone calls need to be raised. To be an ambassador of the Resolutions Team, displaying behaviours of our values within our approach to internal and external customers, responsible for your own caseload, organising and prioritising these, keeping drivers advised and updated on a regular basis and within SLA agreements. A phenomenal teammate by building and maintaining great relationships with internal and external customers e.g., account managers and Operational Business Teams and inputting information on the CRM system to capture all complaint related information to enable accurate and valuable reporting and analysis.to understand all the facts and perspectives, to ensure each point raised is answered. Experience with assisting with reporting requirements, data input and collating the statistics and reviewing analysis, providing insights on trends and root cause, and valuable observations for the business. Attend team meetings to update, educate and drive forward continual improvement with internal colleagues Experience of handling projects to contribute to the department, business and our customers, and facilitate the survey tools we utilise by sending data feeds and invites in a timely manner. And any experience of these would be really useful Excellent communication skills, both written with Intermediate word, excel and PowerPoint skills with previous complaint management experience Commercially and financially astute Strong attention to detail Self-manager who must be able to prioritise work and multi-task to meet strict SLAs and tenacity to see multiple tasks through to successful completion at any given time. A smart and tenacious attitude towards investigations and finding out facts and displays integrity by always treating customers fairly when making decisions. Ability to work in a pressured, sensitive and sometimes stressful environment with Solution orientated who "thinks outside the box", a can-do attitude and remains calm and professional at all times Demonstrates high levels of passion, self-motivation and positivity and works and interacts all people and levels with respect and confidence. Experience in customer service environment essential within the complaints department and previous experience of leasing and rental industry preferred About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 24 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Feb 23, 2026
Full time
End Date Tuesday 03 March 2026 Salary Range £36,224 - £38,130 Flexible Working Options Flexibility in when hours are worked Job Description Summary Based in Watford Job Description JOB TITLE: Driver Satisfaction Specialist Manager SALARY: £35,340 rising to £36,540 as of April 2026 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained About this Opportunity Responsible for supporting our drivers, by handling and investigating complex and escalated issues to ensure we deliver and maintain the best service, using expertise to enhance the driver experience and exceed their expectations.We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.We're an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information What you'll need Experience of handling and investigating escalated complaints until a fair and consistent resolution can be provided within SLA Agreements and available on the phone to make, assist with and speak to dissatisfied customers should telephone calls need to be raised. To be an ambassador of the Resolutions Team, displaying behaviours of our values within our approach to internal and external customers, responsible for your own caseload, organising and prioritising these, keeping drivers advised and updated on a regular basis and within SLA agreements. A phenomenal teammate by building and maintaining great relationships with internal and external customers e.g., account managers and Operational Business Teams and inputting information on the CRM system to capture all complaint related information to enable accurate and valuable reporting and analysis.to understand all the facts and perspectives, to ensure each point raised is answered. Experience with assisting with reporting requirements, data input and collating the statistics and reviewing analysis, providing insights on trends and root cause, and valuable observations for the business. Attend team meetings to update, educate and drive forward continual improvement with internal colleagues Experience of handling projects to contribute to the department, business and our customers, and facilitate the survey tools we utilise by sending data feeds and invites in a timely manner. And any experience of these would be really useful Excellent communication skills, both written with Intermediate word, excel and PowerPoint skills with previous complaint management experience Commercially and financially astute Strong attention to detail Self-manager who must be able to prioritise work and multi-task to meet strict SLAs and tenacity to see multiple tasks through to successful completion at any given time. A smart and tenacious attitude towards investigations and finding out facts and displays integrity by always treating customers fairly when making decisions. Ability to work in a pressured, sensitive and sometimes stressful environment with Solution orientated who "thinks outside the box", a can-do attitude and remains calm and professional at all times Demonstrates high levels of passion, self-motivation and positivity and works and interacts all people and levels with respect and confidence. Experience in customer service environment essential within the complaints department and previous experience of leasing and rental industry preferred About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 24 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Kinlys Global Services
Sunbury-on-thames, Middlesex
Role: People Business Partner Contract Type: Full-time, Permanent Location: Sunbury-upon-Thames, UK (hybrid working is available, allowing for a mix of office/home working) Salary: To £70,000 (depending on experience), plus company benefits Please note - we will only be accepting direct applications and will not be engaging any recruitment agency Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40 years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world. It is an exciting time at Yorktel-Kinly, as our transformation across the business continues. As a result, we have new opportunities for Human Resource professionals to join our highly collaborative team, to assist the business in our new era. We now have an opportunity for a proven HR / People Business Partner, to join us, to act as a strategic and operational partner to defined client groups across the UK-Region. Working closely with leaders and colleagues "on the front line", the role provides commercially focused, pragmatic advice and support across the full people lifecycle including talent management, employee relations, organisational development, performance, reward, and culture. The Business Partner plays a key role in embedding and advancing Yorktel-Kinly's people strategy, ensuring people programmes, policies, and practices are aligned to both local business needs and Kinly's global people and business objectives. Key responsibilities: Strategic Business Partnering Partner with extended management teams to develop and implement people strategies that support business growth, transformation, and performance Act as a trusted advisor on organisational and people-related matters, offering insight, challenge and solution-focused recommendations Translate business plans into effective people plans, supporting workforce planning, organisational design and capability development Provide thought leadership on people and culture initiatives, ensuring consistency with Yorktel-Kinly's values and strategic direction People Operations & Employee Relations Provide end-to-end people support for agreed departments and cost centres across the UK region offices Manage complex employee relations matters, including disciplinary and grievance processes (up to and including dismissal), redundancy scenarios and performance management cases Lead investigations and hearings in line with policy, best practice and employment legislation Support dispute resolution and coach managers to manage issues effectively and consistently Leadership & Team Management Work closely with the Head of People and Global People Director, collaborating with other People Business Partners and the broader People team Lead, manage and develop a small People team including recruitment, objective setting, 1:1s, appraisals, and development planning Champion continuous improvement within the People function, identifying opportunities to enhance service delivery, processes and capability Actively support and promote the EUSA internship programme Talent, Performance & Development Coach and partner with managers to deliver effective performance management and employee development aligned to Yorktel-Kinly's annual performance review cycle Provide expertise in feedback, coaching, development planning and succession considerations Contribute to the design and delivery of people-led programmes across attraction, retention, learning & development, reward and engagement Support recruitment activity as required, including participation in senior or final-stage interviews within client groups Reward, Payroll & Data Work in close partnership with the Compensation & Benefits Manager to ensure accurate and timely processing of UK region payrolls Support administration of bonuses/variable pay, ensuring appropriate approvals and controls Ensure Finance is informed of payroll accruals, exceptional payments and relevant cost impacts Educate managers and employees on reward and compensation principles, including performance calibration and career progression Change, M&A & Organisational Effectiveness Lead and manage TUPE transfers in and out, ensuring legal compliance and a positive employee experience Support mergers, acquisitions and integration activity, working closely with senior stakeholders Provide change management support to leaders during periods of organisational transformation Engagement, Culture & Inclusion Support the Head of People and Global People Director in the delivery of employee engagement surveys and action planning Champion diversity, equality and inclusion, embedding best practice and ensuring compliance with policy and legislation Act as a role model for Yorktel-Kinly's values, promoting a positive and inclusive culture Skills and experience: Essential Proven experience in a senior HR / People role (e.g. HR Generalist, Specialist or Business Partner) within a fast-paced commercial environment Strong experience partnering with senior leaders and managing complex stakeholder relationships Demonstrable capability across the full HR remit, especially employee relations, organisational development, and change management Sound knowledge of UK employment law and HR best practice Experience leading and developing others, either directly or indirectly Ability to operate effectively at strategic, operational and tactical levels Strong commercial acumen and analytical capability Excellent communication skills, with the ability to adapt style to different audiences Resilient, pragmatic and comfortable working in ambiguity and change High integrity, with a strong commitment to compliance and Yorktel-Kinly's values Strong MS Office capability and experience using HRIS, ATS and LMS platforms Desirable Degree in Human Resources, Business Management or a related discipline CIPD Level 5 (or equivalent) If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements Equal Opportunities: Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.
Feb 23, 2026
Full time
Role: People Business Partner Contract Type: Full-time, Permanent Location: Sunbury-upon-Thames, UK (hybrid working is available, allowing for a mix of office/home working) Salary: To £70,000 (depending on experience), plus company benefits Please note - we will only be accepting direct applications and will not be engaging any recruitment agency Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40 years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world. It is an exciting time at Yorktel-Kinly, as our transformation across the business continues. As a result, we have new opportunities for Human Resource professionals to join our highly collaborative team, to assist the business in our new era. We now have an opportunity for a proven HR / People Business Partner, to join us, to act as a strategic and operational partner to defined client groups across the UK-Region. Working closely with leaders and colleagues "on the front line", the role provides commercially focused, pragmatic advice and support across the full people lifecycle including talent management, employee relations, organisational development, performance, reward, and culture. The Business Partner plays a key role in embedding and advancing Yorktel-Kinly's people strategy, ensuring people programmes, policies, and practices are aligned to both local business needs and Kinly's global people and business objectives. Key responsibilities: Strategic Business Partnering Partner with extended management teams to develop and implement people strategies that support business growth, transformation, and performance Act as a trusted advisor on organisational and people-related matters, offering insight, challenge and solution-focused recommendations Translate business plans into effective people plans, supporting workforce planning, organisational design and capability development Provide thought leadership on people and culture initiatives, ensuring consistency with Yorktel-Kinly's values and strategic direction People Operations & Employee Relations Provide end-to-end people support for agreed departments and cost centres across the UK region offices Manage complex employee relations matters, including disciplinary and grievance processes (up to and including dismissal), redundancy scenarios and performance management cases Lead investigations and hearings in line with policy, best practice and employment legislation Support dispute resolution and coach managers to manage issues effectively and consistently Leadership & Team Management Work closely with the Head of People and Global People Director, collaborating with other People Business Partners and the broader People team Lead, manage and develop a small People team including recruitment, objective setting, 1:1s, appraisals, and development planning Champion continuous improvement within the People function, identifying opportunities to enhance service delivery, processes and capability Actively support and promote the EUSA internship programme Talent, Performance & Development Coach and partner with managers to deliver effective performance management and employee development aligned to Yorktel-Kinly's annual performance review cycle Provide expertise in feedback, coaching, development planning and succession considerations Contribute to the design and delivery of people-led programmes across attraction, retention, learning & development, reward and engagement Support recruitment activity as required, including participation in senior or final-stage interviews within client groups Reward, Payroll & Data Work in close partnership with the Compensation & Benefits Manager to ensure accurate and timely processing of UK region payrolls Support administration of bonuses/variable pay, ensuring appropriate approvals and controls Ensure Finance is informed of payroll accruals, exceptional payments and relevant cost impacts Educate managers and employees on reward and compensation principles, including performance calibration and career progression Change, M&A & Organisational Effectiveness Lead and manage TUPE transfers in and out, ensuring legal compliance and a positive employee experience Support mergers, acquisitions and integration activity, working closely with senior stakeholders Provide change management support to leaders during periods of organisational transformation Engagement, Culture & Inclusion Support the Head of People and Global People Director in the delivery of employee engagement surveys and action planning Champion diversity, equality and inclusion, embedding best practice and ensuring compliance with policy and legislation Act as a role model for Yorktel-Kinly's values, promoting a positive and inclusive culture Skills and experience: Essential Proven experience in a senior HR / People role (e.g. HR Generalist, Specialist or Business Partner) within a fast-paced commercial environment Strong experience partnering with senior leaders and managing complex stakeholder relationships Demonstrable capability across the full HR remit, especially employee relations, organisational development, and change management Sound knowledge of UK employment law and HR best practice Experience leading and developing others, either directly or indirectly Ability to operate effectively at strategic, operational and tactical levels Strong commercial acumen and analytical capability Excellent communication skills, with the ability to adapt style to different audiences Resilient, pragmatic and comfortable working in ambiguity and change High integrity, with a strong commitment to compliance and Yorktel-Kinly's values Strong MS Office capability and experience using HRIS, ATS and LMS platforms Desirable Degree in Human Resources, Business Management or a related discipline CIPD Level 5 (or equivalent) If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements Equal Opportunities: Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.
Around the world, SYSTRA's specialists plan, design, integrate, test, commission, project manage and deliver mass transit and mobility solutions that are relied on by more than 50 million people every day. For more than 60 years, the Group has been committed to helping cities and regions contribute to their development by creating, improving and modernising their transport infrastructure with sustainability, accessibility and innovation at the heart of our designs. With over 10,300 colleagues globally and around 1000 in the UK & Ireland we are growing significantly and seeking out the very best talent to join the SYSTRA signature team and be part of leading the way in infrastructure design. Context We currently have an opportunity for an experienced Principal Electrical Engineer/EMC Specialist, with particular specialism in complex electromagnetic environments of railway lineside infrastructure and high-speed tunnels, to join our engineering team. This position within our MEP engineering team will suit a committed and ambitious engineer who can demonstrate strong leadership and interpersonal skills combined with commercial awareness and the ability to play their part in a dynamic high-performance team. The Principal Electrical Engineer/EMC Specialist will be responsible for ensuring that all lineside and tunnel systems (including power, signalling, communications, mechanical and electrical (M&E) assets) are designed, installed and tested to meet the stringent EMC requirements of a high-speed railway. Your expertise will be vital in preventing electromagnetic interference (EMI) between safety-critical systems, ensuring the railway operates safely and reliably. This role requires considerable professional experience and expertise in order to manage complex or non-standard design solutions. Have a good understanding of CSM/CDM regulations and requirements. Good communication and presentation skills for external presentations to clients. Maintaining good relationships with all external parties to enhance the reputation of the company. Maintaining good relationships with engineers from other internal discipline teams to promote good inter-discipline working relationships and a "One Team" ethos. Missions/Main Duties The Principal Electrical Engineer/EMC Specialist's main duties will be to manage the complex EMC interfaces for a high-speed rail environment and to be responsible for: Ensuring projects are completed to meet all client's requirements and applicable standards and to an agreed budget and programme. Plan the project works and provide forward view resource forecasting to enable the team leader to allocate suitable resource to the projects. Identify changes to the projects client requirements and raise the changes with the SYSTRA Project Management Team. Provide monthly cost to complete forecasts to the SYSTRA Project Management Team. Act as the technical lead for all EMC matters related to lineside and tunnel systems. Develop, maintain and manage EMC Management Plans for specific assets, focusing on the unique challenges of confined tunnel spaces and extensive lineside routes. Proactively identify and manage complex EMC interfaces between railway systems. Lead and contribute to EMC-related hazard identification (HAZID) and risk assessments. Ensure all EMC risks are captured in the project Hazard Log and managed to an ALARP (As Low As Reasonably Practicable) level. Investigate and lead the resolution of any EMC issues, failures or non-conformances identified during construction, testing, or commissioning. Liaise directly with design and build contractors, system suppliers, internal departments (such as Power, Signalling and Civils) and external bodies to ensure a unified and compliant approach to EMC. Participate in interdisciplinary meetings and interface management with civil, structural, architectural, and rail systems engineering teams. Support the implementation of sustainability and energy efficiency measures. Monitor project progress and technical issues; prepare progress, quality and safety documentation as required. Support value engineering, risk assessments and technical query resolution. Profile/Skills Minimum 15 years of experience in EMC matters with a strong focus on rail/high-speed rail or transportation sectors. Extensive, proven experience as an EMC engineer or specialist within a complex, large-scale infrastructure project. Deep technical knowledge of railway EMC and the governing standards, particularly the EN 50121 series (Railway applications - Electromagnetic compatibility). Experience of the production and review of the following documents:- EMC Strategy EMC Control Plan EMC Management Plan Experience of working with multidisciplinary teams in large-scale infrastructure projects. Strong communication and interpersonal skills; fluent in English. Flexibility in working hours will be required to meet the demands of the role. Ability to travel to client sites and other SYSTRA offices will be required. Detailed knowledge of construction principles and standards. Detailed knowledge of Earthing and Bonding with a strong focus on rail/high-speed rail Able to undertake overseas assignments where required. Experience in working with offshore production centres. Incorporated or Chartered Engineer. Qualified to HNC or equivalent. Significant engineering design and site experience in a similar consultancy or contractor organisation.
Feb 22, 2026
Full time
Around the world, SYSTRA's specialists plan, design, integrate, test, commission, project manage and deliver mass transit and mobility solutions that are relied on by more than 50 million people every day. For more than 60 years, the Group has been committed to helping cities and regions contribute to their development by creating, improving and modernising their transport infrastructure with sustainability, accessibility and innovation at the heart of our designs. With over 10,300 colleagues globally and around 1000 in the UK & Ireland we are growing significantly and seeking out the very best talent to join the SYSTRA signature team and be part of leading the way in infrastructure design. Context We currently have an opportunity for an experienced Principal Electrical Engineer/EMC Specialist, with particular specialism in complex electromagnetic environments of railway lineside infrastructure and high-speed tunnels, to join our engineering team. This position within our MEP engineering team will suit a committed and ambitious engineer who can demonstrate strong leadership and interpersonal skills combined with commercial awareness and the ability to play their part in a dynamic high-performance team. The Principal Electrical Engineer/EMC Specialist will be responsible for ensuring that all lineside and tunnel systems (including power, signalling, communications, mechanical and electrical (M&E) assets) are designed, installed and tested to meet the stringent EMC requirements of a high-speed railway. Your expertise will be vital in preventing electromagnetic interference (EMI) between safety-critical systems, ensuring the railway operates safely and reliably. This role requires considerable professional experience and expertise in order to manage complex or non-standard design solutions. Have a good understanding of CSM/CDM regulations and requirements. Good communication and presentation skills for external presentations to clients. Maintaining good relationships with all external parties to enhance the reputation of the company. Maintaining good relationships with engineers from other internal discipline teams to promote good inter-discipline working relationships and a "One Team" ethos. Missions/Main Duties The Principal Electrical Engineer/EMC Specialist's main duties will be to manage the complex EMC interfaces for a high-speed rail environment and to be responsible for: Ensuring projects are completed to meet all client's requirements and applicable standards and to an agreed budget and programme. Plan the project works and provide forward view resource forecasting to enable the team leader to allocate suitable resource to the projects. Identify changes to the projects client requirements and raise the changes with the SYSTRA Project Management Team. Provide monthly cost to complete forecasts to the SYSTRA Project Management Team. Act as the technical lead for all EMC matters related to lineside and tunnel systems. Develop, maintain and manage EMC Management Plans for specific assets, focusing on the unique challenges of confined tunnel spaces and extensive lineside routes. Proactively identify and manage complex EMC interfaces between railway systems. Lead and contribute to EMC-related hazard identification (HAZID) and risk assessments. Ensure all EMC risks are captured in the project Hazard Log and managed to an ALARP (As Low As Reasonably Practicable) level. Investigate and lead the resolution of any EMC issues, failures or non-conformances identified during construction, testing, or commissioning. Liaise directly with design and build contractors, system suppliers, internal departments (such as Power, Signalling and Civils) and external bodies to ensure a unified and compliant approach to EMC. Participate in interdisciplinary meetings and interface management with civil, structural, architectural, and rail systems engineering teams. Support the implementation of sustainability and energy efficiency measures. Monitor project progress and technical issues; prepare progress, quality and safety documentation as required. Support value engineering, risk assessments and technical query resolution. Profile/Skills Minimum 15 years of experience in EMC matters with a strong focus on rail/high-speed rail or transportation sectors. Extensive, proven experience as an EMC engineer or specialist within a complex, large-scale infrastructure project. Deep technical knowledge of railway EMC and the governing standards, particularly the EN 50121 series (Railway applications - Electromagnetic compatibility). Experience of the production and review of the following documents:- EMC Strategy EMC Control Plan EMC Management Plan Experience of working with multidisciplinary teams in large-scale infrastructure projects. Strong communication and interpersonal skills; fluent in English. Flexibility in working hours will be required to meet the demands of the role. Ability to travel to client sites and other SYSTRA offices will be required. Detailed knowledge of construction principles and standards. Detailed knowledge of Earthing and Bonding with a strong focus on rail/high-speed rail Able to undertake overseas assignments where required. Experience in working with offshore production centres. Incorporated or Chartered Engineer. Qualified to HNC or equivalent. Significant engineering design and site experience in a similar consultancy or contractor organisation.
Culligan International
Wolverhampton, Staffordshire
We are seeking an energetic and skilled Employee Relations Specialist to join our dynamic HR team on a fixed term contract for up to 12 months. This position combines hands on case management with strategic influence, empowering our people leaders to be confident, consistent, and capable of fostering a high performance culture. You will oversee a diverse caseload spanning the entire ER spectrum while also refining and advancing our ER strategy-enhancing processes, reinforcing policy frameworks, and equipping managers with the skills they need to address issues early and effectively. If you are driven by a passion for achieving fair and practical outcomes and enhancing managerial capabilities on a large scale, this role provides a unique opportunity to make a significant impact across the organisation. Responsibilities Build manager confidence and competence through targeted coaching, guidance and just in time development on all ER matters. Design and deliver engaging training sessions, toolkits and resources to strengthen manager ownership of people issues and drive early, effective resolution. Partner with managers to review approaches to ER challenges, providing constructive feedback and reinforcing consistent, legally compliant decision making. Act as a trusted expert for senior leaders, helping them navigate complex scenarios while raising the overall maturity of ER practice across the organisation. Manage a varied and high volume caseload, including disciplinary, grievance, performance, absence, and capability matters-ensuring fair, timely, and well documented outcomes. Identify patterns and emerging risks within casework, using insights to influence leaders and prevent repeat issues. Contribute to the development and evolution of ER policies, frameworks, and ways of working that promote consistency, fairness, and a high performance culture. Drive continuous improvement by reviewing processes, simplifying guidance, and enhancing the employee and manager experience. Lead or support ER related projects such as policy reviews, culture initiatives, manager capability programmes, and organisational design change Proactively assess people related risks, escalating concerns early and partnering with leaders to implement achievable mitigation plans. Maintain strong governance through accurate documentation, case tracking, and insight reporting. About you Strong Employee Relations expertise, with the ability to confidently advise on complex cases and interpret policy and employment legislation into clear, practical guidance. Highly influential communicator who can coach, challenge, and guide managers at all levels-driving consistent, high quality decision making and elevating ER maturity across the organisation. Exceptional organisation and follow through, with the ability to manage competing priorities, maintain accurate documentation, and ensure timely, high quality case progression. Excellent communication skills-both written and verbal-with the ability to adapt style for different audiences and convey sensitive messages with clarity and professionalism. Problem solving mindset, able to identify risks early, propose pragmatic solutions, and contribute to continuous improvement initiatives. Benefits 25 days holiday plus bank holidays Holiday purchase scheme available Pension - Salary exchange Scheme Life Assurance My Culligan benefits -Discount platform Culligan Product discounts Employee Assistance programme Ongoing Training and Development Enhanced maternity, paternity, and grandparent leave
Feb 22, 2026
Full time
We are seeking an energetic and skilled Employee Relations Specialist to join our dynamic HR team on a fixed term contract for up to 12 months. This position combines hands on case management with strategic influence, empowering our people leaders to be confident, consistent, and capable of fostering a high performance culture. You will oversee a diverse caseload spanning the entire ER spectrum while also refining and advancing our ER strategy-enhancing processes, reinforcing policy frameworks, and equipping managers with the skills they need to address issues early and effectively. If you are driven by a passion for achieving fair and practical outcomes and enhancing managerial capabilities on a large scale, this role provides a unique opportunity to make a significant impact across the organisation. Responsibilities Build manager confidence and competence through targeted coaching, guidance and just in time development on all ER matters. Design and deliver engaging training sessions, toolkits and resources to strengthen manager ownership of people issues and drive early, effective resolution. Partner with managers to review approaches to ER challenges, providing constructive feedback and reinforcing consistent, legally compliant decision making. Act as a trusted expert for senior leaders, helping them navigate complex scenarios while raising the overall maturity of ER practice across the organisation. Manage a varied and high volume caseload, including disciplinary, grievance, performance, absence, and capability matters-ensuring fair, timely, and well documented outcomes. Identify patterns and emerging risks within casework, using insights to influence leaders and prevent repeat issues. Contribute to the development and evolution of ER policies, frameworks, and ways of working that promote consistency, fairness, and a high performance culture. Drive continuous improvement by reviewing processes, simplifying guidance, and enhancing the employee and manager experience. Lead or support ER related projects such as policy reviews, culture initiatives, manager capability programmes, and organisational design change Proactively assess people related risks, escalating concerns early and partnering with leaders to implement achievable mitigation plans. Maintain strong governance through accurate documentation, case tracking, and insight reporting. About you Strong Employee Relations expertise, with the ability to confidently advise on complex cases and interpret policy and employment legislation into clear, practical guidance. Highly influential communicator who can coach, challenge, and guide managers at all levels-driving consistent, high quality decision making and elevating ER maturity across the organisation. Exceptional organisation and follow through, with the ability to manage competing priorities, maintain accurate documentation, and ensure timely, high quality case progression. Excellent communication skills-both written and verbal-with the ability to adapt style for different audiences and convey sensitive messages with clarity and professionalism. Problem solving mindset, able to identify risks early, propose pragmatic solutions, and contribute to continuous improvement initiatives. Benefits 25 days holiday plus bank holidays Holiday purchase scheme available Pension - Salary exchange Scheme Life Assurance My Culligan benefits -Discount platform Culligan Product discounts Employee Assistance programme Ongoing Training and Development Enhanced maternity, paternity, and grandparent leave
Around the world, SYSTRA's specialists plan, design, integrate, test, commission, project manage and deliver mass transit and mobility solutions that are relied on by more than 50 million people every day. For more than 60 years, the Group has been committed to helping cities and regions contribute to their development by creating, improving and modernising their transport infrastructure with sustainability, accessibility and innovation at the heart of our designs. With over 10,300 colleagues globally and around 1000 in the UK & Ireland we are growing significantly and seeking out the very best talent to join the SYSTRA signature team and be part of leading the way in infrastructure design. Context We currently have an opportunity for an experienced Principal Electrical Engineer/EMC Specialist, with particular specialism in complex electromagnetic environments of railway lineside infrastructure and high-speed tunnels, to join our engineering team. This position within our MEP engineering team will suit a committed and ambitious engineer who can demonstrate strong leadership and interpersonal skills combined with commercial awareness and the ability to play their part in a dynamic high-performance team. The Principal Electrical Engineer/EMC Specialist will be responsible for ensuring that all lineside and tunnel systems (including power, signalling, communications, mechanical and electrical (M&E) assets) are designed, installed and tested to meet the stringent EMC requirements of a high-speed railway. Your expertise will be vital in preventing electromagnetic interference (EMI) between safety-critical systems, ensuring the railway operates safely and reliably. This role requires considerable professional experience and expertise in order to manage complex or non-standard design solutions. Have a good understanding of CSM/CDM regulations and requirements. Good communication and presentation skills for external presentations to clients. Maintaining good relationships with all external parties to enhance the reputation of the company. Maintaining good relationships with engineers from other internal discipline teams to promote good inter-discipline working relationships and a "One Team" ethos. Missions/Main Duties The Principal Electrical Engineer/EMC Specialist's main duties will be to manage the complex EMC interfaces for a high-speed rail environment and to be responsible for: Ensuring projects are completed to meet all client's requirements and applicable standards and to an agreed budget and programme. Plan the project works and provide forward view resource forecasting to enable the team leader to allocate suitable resource to the projects. Identify changes to the projects client requirements and raise the changes with the SYSTRA Project Management Team. Provide monthly cost to complete forecasts to the SYSTRA Project Management Team. Act as the technical lead for all EMC matters related to lineside and tunnel systems. Develop, maintain and manage EMC Management Plans for specific assets, focusing on the unique challenges of confined tunnel spaces and extensive lineside routes. Proactively identify and manage complex EMC interfaces between railway systems. Lead and contribute to EMC-related hazard identification (HAZID) and risk assessments. Ensure all EMC risks are captured in the project Hazard Log and managed to an ALARP (As Low As Reasonably Practicable) level. Investigate and lead the resolution of any EMC issues, failures or non-conformances identified during construction, testing, or commissioning. Liaise directly with design and build contractors, system suppliers, internal departments (such as Power, Signalling and Civils) and external bodies to ensure a unified and compliant approach to EMC. Participate in interdisciplinary meetings and interface management with civil, structural, architectural, and rail systems engineering teams. Support the implementation of sustainability and energy efficiency measures. Monitor project progress and technical issues; prepare progress, quality and safety documentation as required. Support value engineering, risk assessments and technical query resolution. Profile/Skills Minimum 15 years of experience in EMC matters with a strong focus on rail/high-speed rail or transportation sectors. Extensive, proven experience as an EMC engineer or specialist within a complex, large-scale infrastructure project. Deep technical knowledge of railway EMC and the governing standards, particularly the EN 50121 series (Railway applications - Electromagnetic compatibility). Experience of the production and review of the following documents:- EMC Strategy EMC Control Plan EMC Management Plan Experience of working with multidisciplinary teams in large-scale infrastructure projects. Strong communication and interpersonal skills; fluent in English. Flexibility in working hours will be required to meet the demands of the role. Ability to travel to client sites and other SYSTRA offices will be required. Detailed knowledge of construction principles and standards. Detailed knowledge of Earthing and Bonding with a strong focus on rail/high-speed rail Able to undertake overseas assignments where required. Experience in working with offshore production centres. Incorporated or Chartered Engineer. Qualified to HNC or equivalent. Significant engineering design and site experience in a similar consultancy or contractor organisation.
Feb 22, 2026
Full time
Around the world, SYSTRA's specialists plan, design, integrate, test, commission, project manage and deliver mass transit and mobility solutions that are relied on by more than 50 million people every day. For more than 60 years, the Group has been committed to helping cities and regions contribute to their development by creating, improving and modernising their transport infrastructure with sustainability, accessibility and innovation at the heart of our designs. With over 10,300 colleagues globally and around 1000 in the UK & Ireland we are growing significantly and seeking out the very best talent to join the SYSTRA signature team and be part of leading the way in infrastructure design. Context We currently have an opportunity for an experienced Principal Electrical Engineer/EMC Specialist, with particular specialism in complex electromagnetic environments of railway lineside infrastructure and high-speed tunnels, to join our engineering team. This position within our MEP engineering team will suit a committed and ambitious engineer who can demonstrate strong leadership and interpersonal skills combined with commercial awareness and the ability to play their part in a dynamic high-performance team. The Principal Electrical Engineer/EMC Specialist will be responsible for ensuring that all lineside and tunnel systems (including power, signalling, communications, mechanical and electrical (M&E) assets) are designed, installed and tested to meet the stringent EMC requirements of a high-speed railway. Your expertise will be vital in preventing electromagnetic interference (EMI) between safety-critical systems, ensuring the railway operates safely and reliably. This role requires considerable professional experience and expertise in order to manage complex or non-standard design solutions. Have a good understanding of CSM/CDM regulations and requirements. Good communication and presentation skills for external presentations to clients. Maintaining good relationships with all external parties to enhance the reputation of the company. Maintaining good relationships with engineers from other internal discipline teams to promote good inter-discipline working relationships and a "One Team" ethos. Missions/Main Duties The Principal Electrical Engineer/EMC Specialist's main duties will be to manage the complex EMC interfaces for a high-speed rail environment and to be responsible for: Ensuring projects are completed to meet all client's requirements and applicable standards and to an agreed budget and programme. Plan the project works and provide forward view resource forecasting to enable the team leader to allocate suitable resource to the projects. Identify changes to the projects client requirements and raise the changes with the SYSTRA Project Management Team. Provide monthly cost to complete forecasts to the SYSTRA Project Management Team. Act as the technical lead for all EMC matters related to lineside and tunnel systems. Develop, maintain and manage EMC Management Plans for specific assets, focusing on the unique challenges of confined tunnel spaces and extensive lineside routes. Proactively identify and manage complex EMC interfaces between railway systems. Lead and contribute to EMC-related hazard identification (HAZID) and risk assessments. Ensure all EMC risks are captured in the project Hazard Log and managed to an ALARP (As Low As Reasonably Practicable) level. Investigate and lead the resolution of any EMC issues, failures or non-conformances identified during construction, testing, or commissioning. Liaise directly with design and build contractors, system suppliers, internal departments (such as Power, Signalling and Civils) and external bodies to ensure a unified and compliant approach to EMC. Participate in interdisciplinary meetings and interface management with civil, structural, architectural, and rail systems engineering teams. Support the implementation of sustainability and energy efficiency measures. Monitor project progress and technical issues; prepare progress, quality and safety documentation as required. Support value engineering, risk assessments and technical query resolution. Profile/Skills Minimum 15 years of experience in EMC matters with a strong focus on rail/high-speed rail or transportation sectors. Extensive, proven experience as an EMC engineer or specialist within a complex, large-scale infrastructure project. Deep technical knowledge of railway EMC and the governing standards, particularly the EN 50121 series (Railway applications - Electromagnetic compatibility). Experience of the production and review of the following documents:- EMC Strategy EMC Control Plan EMC Management Plan Experience of working with multidisciplinary teams in large-scale infrastructure projects. Strong communication and interpersonal skills; fluent in English. Flexibility in working hours will be required to meet the demands of the role. Ability to travel to client sites and other SYSTRA offices will be required. Detailed knowledge of construction principles and standards. Detailed knowledge of Earthing and Bonding with a strong focus on rail/high-speed rail Able to undertake overseas assignments where required. Experience in working with offshore production centres. Incorporated or Chartered Engineer. Qualified to HNC or equivalent. Significant engineering design and site experience in a similar consultancy or contractor organisation.
Vacancies Value Stream Specialist - Packing - Late shift Job Introduction £36,600 salary - £19.55 per hour equivalent. Shift details: Late shift 2.00pm - 10.30pm Monday - Thursday - 12.00pm - 8.30pm Friday (nine day fortnight). Every other Friday off. Based at our Skipton, North Yorkshire manufacturing site. Please only apply if you live in a commuting distance of Skipton. We are Dechra, a growing, global specialist within the world of veterinary pharmaceuticals, developing, manufacturing, marketing and selling high quality products exclusively for veterinarians worldwide. The role To provide technical, operational, and compliance support to ensure that all pharmaceutical manufacturing/packing processes run efficiently, safely, and in line with GMP, quality, and business objectives. Act as the subject matter expert (SME) for day to day manufacturing and packing operations within the department. Support batch manufacture across formulation, filling, and packaging, ensuring adherence to Standard Operating Procedures (SOPs) and Good Manufacturing Practice (GMP) standards. Train operators and technicians on procedures, best practices, and GMP expectations. Maintain training records and verify operator competency within the area of responsibility. Deliver shift briefings and ensure effective communication both ways with the shopfloor. Advocate on shopfloor for employee engagement and people plan initiatives to create a positive working culture. Support onboarding of new team members. Promote and uphold site safety culture - actively participate in safety walks, risk assessments, and incident reviews. Ensure all manufacturing activities are performed in accordance with EHS policies and permit conditions. Drive strong housekeeping standards to maintain a safe working environment. Ensure team's adherence to risk assessments and input to updates where required. Promote active participation in hazard identification and resolution of open hazards. Prepare and review batch documentation, logbooks, and electronic records to ensure data integrity. Assisting in updating and completion of GMP documentation such as SOP's and BMR's. Troubleshoot process deviations to maintain compliance and ensure non conformances are managed and documented appropriately. Escalate any non conformances, contributing to the investigation and closure of deviations and corrective & preventative (CAPA) actions. Drive right first time (RFT) execution through operator coaching and real time support on the shop floor. Support preparation and execution of internal and external audits from document control through to housekeeping standards. Troubleshoot equipment issues to minimize downtime and maintain schedule adherence. Support plan delivery through effective resource and process management. Ensure completion of short interval control (SIC) sheets to ensure detail available for data analysis for overall equipment effectiveness (OEE) improvement initiatives to enhance operational efficiency, maximise output and drive schedule adherence. Completion of Oracle transactions to ensure recovery plan adherence. Drive live yield optimisation to reduce waste during production. Reduce batch rejects through CAPA closure and improvement of RFT. Provide production support and process oversight by acting as the subject matter expert (SME) for day to day operations within the department. Support batch manufacture across formulation, filling, and packaging, ensuring adherence to Standard Operating Procedures (SOPs) and Good Manufacturing Practice (GMP) standards. Support Tier meetings and work cross functionally to drive shift performance. Champion safety, quality and productivity improvements, encouraging all team members to come forward with ideas and supporting them to implement them, where this is possible. Contribute to improvement projects, CAPEX and NPD workstreams as required. KPIs RFT and deviation closure rates. Compliance with GMP and EHS standards. OEE and yield performance. Training completion and competency verification. Engagement in improvement initiatives. You A self motivated enthusiastic individual who can support the shopfloor and work well within a team environment. Ability to deliver day to day production activities whilst remaining compliant under a regulated environment and supporting improvements. Essential Experience of low to medium volume production, manual/semi automated processes. Good knowledge and understanding of Health & Safety compliance. Proven industry experience from a highly regulated GMP production facility. A working knowledge and practical experience of pharmaceutical manufacture and ability to manage time and workload effectively. Ability to communicate effectively, both within the production team and cross functionally. Desirable Knowledge of computerised systems such as Oracle. Ability to conduct some data analysis to determine improvement projects. A working knowledge and practical experience of continuous improvement methodologies. Proven ability to lead projects and teams. Reward £36,600 salary - £19.55 per hour equivalent. Free onsite parking. Average 36 hour working week. 22.5 days annual holiday + Bank Holidays. Option to buy a week's holiday each year. 8% Employer Pension Contribution. We look forward to receiving your application.
Feb 21, 2026
Full time
Vacancies Value Stream Specialist - Packing - Late shift Job Introduction £36,600 salary - £19.55 per hour equivalent. Shift details: Late shift 2.00pm - 10.30pm Monday - Thursday - 12.00pm - 8.30pm Friday (nine day fortnight). Every other Friday off. Based at our Skipton, North Yorkshire manufacturing site. Please only apply if you live in a commuting distance of Skipton. We are Dechra, a growing, global specialist within the world of veterinary pharmaceuticals, developing, manufacturing, marketing and selling high quality products exclusively for veterinarians worldwide. The role To provide technical, operational, and compliance support to ensure that all pharmaceutical manufacturing/packing processes run efficiently, safely, and in line with GMP, quality, and business objectives. Act as the subject matter expert (SME) for day to day manufacturing and packing operations within the department. Support batch manufacture across formulation, filling, and packaging, ensuring adherence to Standard Operating Procedures (SOPs) and Good Manufacturing Practice (GMP) standards. Train operators and technicians on procedures, best practices, and GMP expectations. Maintain training records and verify operator competency within the area of responsibility. Deliver shift briefings and ensure effective communication both ways with the shopfloor. Advocate on shopfloor for employee engagement and people plan initiatives to create a positive working culture. Support onboarding of new team members. Promote and uphold site safety culture - actively participate in safety walks, risk assessments, and incident reviews. Ensure all manufacturing activities are performed in accordance with EHS policies and permit conditions. Drive strong housekeeping standards to maintain a safe working environment. Ensure team's adherence to risk assessments and input to updates where required. Promote active participation in hazard identification and resolution of open hazards. Prepare and review batch documentation, logbooks, and electronic records to ensure data integrity. Assisting in updating and completion of GMP documentation such as SOP's and BMR's. Troubleshoot process deviations to maintain compliance and ensure non conformances are managed and documented appropriately. Escalate any non conformances, contributing to the investigation and closure of deviations and corrective & preventative (CAPA) actions. Drive right first time (RFT) execution through operator coaching and real time support on the shop floor. Support preparation and execution of internal and external audits from document control through to housekeeping standards. Troubleshoot equipment issues to minimize downtime and maintain schedule adherence. Support plan delivery through effective resource and process management. Ensure completion of short interval control (SIC) sheets to ensure detail available for data analysis for overall equipment effectiveness (OEE) improvement initiatives to enhance operational efficiency, maximise output and drive schedule adherence. Completion of Oracle transactions to ensure recovery plan adherence. Drive live yield optimisation to reduce waste during production. Reduce batch rejects through CAPA closure and improvement of RFT. Provide production support and process oversight by acting as the subject matter expert (SME) for day to day operations within the department. Support batch manufacture across formulation, filling, and packaging, ensuring adherence to Standard Operating Procedures (SOPs) and Good Manufacturing Practice (GMP) standards. Support Tier meetings and work cross functionally to drive shift performance. Champion safety, quality and productivity improvements, encouraging all team members to come forward with ideas and supporting them to implement them, where this is possible. Contribute to improvement projects, CAPEX and NPD workstreams as required. KPIs RFT and deviation closure rates. Compliance with GMP and EHS standards. OEE and yield performance. Training completion and competency verification. Engagement in improvement initiatives. You A self motivated enthusiastic individual who can support the shopfloor and work well within a team environment. Ability to deliver day to day production activities whilst remaining compliant under a regulated environment and supporting improvements. Essential Experience of low to medium volume production, manual/semi automated processes. Good knowledge and understanding of Health & Safety compliance. Proven industry experience from a highly regulated GMP production facility. A working knowledge and practical experience of pharmaceutical manufacture and ability to manage time and workload effectively. Ability to communicate effectively, both within the production team and cross functionally. Desirable Knowledge of computerised systems such as Oracle. Ability to conduct some data analysis to determine improvement projects. A working knowledge and practical experience of continuous improvement methodologies. Proven ability to lead projects and teams. Reward £36,600 salary - £19.55 per hour equivalent. Free onsite parking. Average 36 hour working week. 22.5 days annual holiday + Bank Holidays. Option to buy a week's holiday each year. 8% Employer Pension Contribution. We look forward to receiving your application.
We are seeking an energetic and skilled Employee Relations Specialist to join our dynamic HR team on a fixed term contract for up to 12 months. This position combines hands on case management with strategic influence, empowering our people leaders to be confident, consistent, and capable of fostering a high performance culture. You will oversee a diverse caseload spanning the entire ER spectrum while also refining and advancing our ER strategy-enhancing processes, reinforcing policy frameworks, and equipping managers with the skills they need to address issues early and effectively. If you are driven by a passion for achieving fair and practical outcomes and enhancing managerial capabilities on a large scale, this role provides a unique opportunity to make a significant impact across the organisation. Responsibilities Build manager confidence and competence through targeted coaching, guidance and just in time development on all ER matters. Design and deliver engaging training sessions, toolkits and resources to strengthen manager ownership of people issues and drive early, effective resolution. Partner with managers to review approaches to ER challenges, providing constructive feedback and reinforcing consistent, legally compliant decision making. Act as a trusted expert for senior leaders, helping them navigate complex scenarios while raising the overall maturity of ER practice across the organisation. Manage a varied and high volume caseload, including disciplinary, grievance, performance, absence, and capability matters-ensuring fair, timely, and well documented outcomes. Identify patterns and emerging risks within casework, using insights to influence leaders and prevent repeat issues. Contribute to the development and evolution of ER policies, frameworks, and ways of working that promote consistency, fairness, and a high performance culture. Drive continuous improvement by reviewing processes, simplifying guidance, and enhancing the employee and manager experience. Lead or support ER related projects such as policy reviews, culture initiatives, manager capability programmes, and organisational design change Proactively assess people related risks, escalating concerns early and partnering with leaders to implement achievable mitigation plans. Maintain strong governance through accurate documentation, case tracking, and insight reporting. About you Strong Employee Relations expertise, with the ability to confidently advise on complex cases and interpret policy and employment legislation into clear, practical guidance. Highly influential communicator who can coach, challenge, and guide managers at all levels-driving consistent, high quality decision making and elevating ER maturity across the organisation. Exceptional organisation and follow through, with the ability to manage competing priorities, maintain accurate documentation, and ensure timely, high quality case progression. Excellent communication skills-both written and verbal-with the ability to adapt style for different audiences and convey sensitive messages with clarity and professionalism. Problem solving mindset, able to identify risks early, propose pragmatic solutions, and contribute to continuous improvement initiatives. Benefits 25 days holiday plus bank holidays Holiday purchase scheme available Pension - Salary exchange Scheme Life Assurance My Culligan benefits -Discount platform Culligan Product discounts Employee Assistance programme Ongoing Training and Development Enhanced maternity, paternity, and grandparent leave
Feb 20, 2026
Full time
We are seeking an energetic and skilled Employee Relations Specialist to join our dynamic HR team on a fixed term contract for up to 12 months. This position combines hands on case management with strategic influence, empowering our people leaders to be confident, consistent, and capable of fostering a high performance culture. You will oversee a diverse caseload spanning the entire ER spectrum while also refining and advancing our ER strategy-enhancing processes, reinforcing policy frameworks, and equipping managers with the skills they need to address issues early and effectively. If you are driven by a passion for achieving fair and practical outcomes and enhancing managerial capabilities on a large scale, this role provides a unique opportunity to make a significant impact across the organisation. Responsibilities Build manager confidence and competence through targeted coaching, guidance and just in time development on all ER matters. Design and deliver engaging training sessions, toolkits and resources to strengthen manager ownership of people issues and drive early, effective resolution. Partner with managers to review approaches to ER challenges, providing constructive feedback and reinforcing consistent, legally compliant decision making. Act as a trusted expert for senior leaders, helping them navigate complex scenarios while raising the overall maturity of ER practice across the organisation. Manage a varied and high volume caseload, including disciplinary, grievance, performance, absence, and capability matters-ensuring fair, timely, and well documented outcomes. Identify patterns and emerging risks within casework, using insights to influence leaders and prevent repeat issues. Contribute to the development and evolution of ER policies, frameworks, and ways of working that promote consistency, fairness, and a high performance culture. Drive continuous improvement by reviewing processes, simplifying guidance, and enhancing the employee and manager experience. Lead or support ER related projects such as policy reviews, culture initiatives, manager capability programmes, and organisational design change Proactively assess people related risks, escalating concerns early and partnering with leaders to implement achievable mitigation plans. Maintain strong governance through accurate documentation, case tracking, and insight reporting. About you Strong Employee Relations expertise, with the ability to confidently advise on complex cases and interpret policy and employment legislation into clear, practical guidance. Highly influential communicator who can coach, challenge, and guide managers at all levels-driving consistent, high quality decision making and elevating ER maturity across the organisation. Exceptional organisation and follow through, with the ability to manage competing priorities, maintain accurate documentation, and ensure timely, high quality case progression. Excellent communication skills-both written and verbal-with the ability to adapt style for different audiences and convey sensitive messages with clarity and professionalism. Problem solving mindset, able to identify risks early, propose pragmatic solutions, and contribute to continuous improvement initiatives. Benefits 25 days holiday plus bank holidays Holiday purchase scheme available Pension - Salary exchange Scheme Life Assurance My Culligan benefits -Discount platform Culligan Product discounts Employee Assistance programme Ongoing Training and Development Enhanced maternity, paternity, and grandparent leave
Get Staffed Online Recruitment Limited
Brighton, Sussex
People Operations and Office Manager £35,000 £40,000 per annum Brighton Our client is an inspiring place to work. They are an award-winning, independent company, leading in their field and offering a refreshingly different experience to the larger IT solutions providers. Their team has worked on some of the biggest projects in the UK and Europe, earning a reputation for delivering smart, real-world solutions using only the best technology vendors in the business. With expertise in Connectivity, Networks, Smart Buildings, Advanced Wi-Fi, Cybersecurity and Managed IT Services, they proudly support a diverse client base across the public and private sectors. They are passionate about continuous learning and invest heavily in their people, supporting everything from technical certifications to soft skills and personal development. If you re looking to grow your career with a forward-thinking team that truly values innovation and impact, you ll fit right in. They welcome applicants from all backgrounds and aim to offer all their staff the support they need to achieve their career goals. They particularly welcome candidates form under-represented groups in the Tech Community. What you can expect from our client: Training: Guaranteed investment in your personal and professional development, including 6 days paid study leave. Working Pattern: Flexible, office and home. Location: Superb, open-plan, modern office, right next to Brighton station. Work/Life Balance: 25 days annual leave plus flexible working opportunities. Wellness and Wellbeing: They take their teams health seriously. Activities, socials and coaching are routine to them. About the Role Our client is looking for a proactive and detail-driven People Operations and Office Manager to lead the day-to-day delivery of their People function and help create a positive, well-run and engaging workplace. Reporting into the Chief People Officer, this role is responsible for delivering high-quality HR operations across the employee lifecycle. You ll be the go-to person for managers and employees on People processes, employee relations and recruitment, while partnering closely with the CPO on priorities, projects and continuous improvement. This is a hands-on role suited to someone who enjoys operational ownership, thrives in an SME environment, and takes pride in making things run smoothly from ER and recruitment through to culture initiatives and office operations. This role is ideal for someone ready to step up from a People Advisor position and take on greater ownership, complexity, and impact within People Operations. Key Responsibilities: Partner with managers to guide them through all aspects of HR policy and process, promoting best practice and ensuring compliance with employment legislation. Support both proactive and reactive employee relations cases, alongside the CPO, from initial stages through to resolution Apply knowledge and expertise in specialist HR areas, providing innovative ideas and solutions. Co-ordinate the recruitment process from driving innovative recruitment initiatives to attract the best talent, scheduling interviews and creating a great candidate experience. Prepare offers and contracts quickly and accurately, making sure all pre-employment checks are done. Champion our client s culture every day keep an eye on team vibes and step in with ideas to keep things positive and engaging. Keep learning on track by scheduling training sessions, tracking attendance, and working with providers to make development simple and accessible. Help keep everyone in the loop by supporting internal comms and making recognition feel genuine and meaningful. Help shape how they work by contributing to policy updates and process improvements. Stay on top of the details manage our client s HR system and make sure everything is compliant and up to date. Support payroll and benefits in partnership with Finance so everyone gets what they need, when they need it. Oversee day-to-day office operations, including facilities, supplies, and H&S compliance. About You: CIPD Level 5 qualified or equivalent experience. Strong understanding of HR best practice and UK employment law. Highly organised and detail-oriented with a proactive mindset. Skilled at juggling multiple priorities in a fast-paced environment. Team player, willing to get stuck into all aspects of the role. Strong interpersonal and communication skills. Comfortable with HR systems and office management tools. Passionate about creating a positive employee experience and vibrant workplace culture. Our client is committed to offering a work experience that values diversity, inclusivity, and authenticity. If you're passionate about solving technical issues and thrive in a fast-paced environment, then this role is ideal for you.
Feb 20, 2026
Full time
People Operations and Office Manager £35,000 £40,000 per annum Brighton Our client is an inspiring place to work. They are an award-winning, independent company, leading in their field and offering a refreshingly different experience to the larger IT solutions providers. Their team has worked on some of the biggest projects in the UK and Europe, earning a reputation for delivering smart, real-world solutions using only the best technology vendors in the business. With expertise in Connectivity, Networks, Smart Buildings, Advanced Wi-Fi, Cybersecurity and Managed IT Services, they proudly support a diverse client base across the public and private sectors. They are passionate about continuous learning and invest heavily in their people, supporting everything from technical certifications to soft skills and personal development. If you re looking to grow your career with a forward-thinking team that truly values innovation and impact, you ll fit right in. They welcome applicants from all backgrounds and aim to offer all their staff the support they need to achieve their career goals. They particularly welcome candidates form under-represented groups in the Tech Community. What you can expect from our client: Training: Guaranteed investment in your personal and professional development, including 6 days paid study leave. Working Pattern: Flexible, office and home. Location: Superb, open-plan, modern office, right next to Brighton station. Work/Life Balance: 25 days annual leave plus flexible working opportunities. Wellness and Wellbeing: They take their teams health seriously. Activities, socials and coaching are routine to them. About the Role Our client is looking for a proactive and detail-driven People Operations and Office Manager to lead the day-to-day delivery of their People function and help create a positive, well-run and engaging workplace. Reporting into the Chief People Officer, this role is responsible for delivering high-quality HR operations across the employee lifecycle. You ll be the go-to person for managers and employees on People processes, employee relations and recruitment, while partnering closely with the CPO on priorities, projects and continuous improvement. This is a hands-on role suited to someone who enjoys operational ownership, thrives in an SME environment, and takes pride in making things run smoothly from ER and recruitment through to culture initiatives and office operations. This role is ideal for someone ready to step up from a People Advisor position and take on greater ownership, complexity, and impact within People Operations. Key Responsibilities: Partner with managers to guide them through all aspects of HR policy and process, promoting best practice and ensuring compliance with employment legislation. Support both proactive and reactive employee relations cases, alongside the CPO, from initial stages through to resolution Apply knowledge and expertise in specialist HR areas, providing innovative ideas and solutions. Co-ordinate the recruitment process from driving innovative recruitment initiatives to attract the best talent, scheduling interviews and creating a great candidate experience. Prepare offers and contracts quickly and accurately, making sure all pre-employment checks are done. Champion our client s culture every day keep an eye on team vibes and step in with ideas to keep things positive and engaging. Keep learning on track by scheduling training sessions, tracking attendance, and working with providers to make development simple and accessible. Help keep everyone in the loop by supporting internal comms and making recognition feel genuine and meaningful. Help shape how they work by contributing to policy updates and process improvements. Stay on top of the details manage our client s HR system and make sure everything is compliant and up to date. Support payroll and benefits in partnership with Finance so everyone gets what they need, when they need it. Oversee day-to-day office operations, including facilities, supplies, and H&S compliance. About You: CIPD Level 5 qualified or equivalent experience. Strong understanding of HR best practice and UK employment law. Highly organised and detail-oriented with a proactive mindset. Skilled at juggling multiple priorities in a fast-paced environment. Team player, willing to get stuck into all aspects of the role. Strong interpersonal and communication skills. Comfortable with HR systems and office management tools. Passionate about creating a positive employee experience and vibrant workplace culture. Our client is committed to offering a work experience that values diversity, inclusivity, and authenticity. If you're passionate about solving technical issues and thrive in a fast-paced environment, then this role is ideal for you.
About this Role This is a hands on leadership role that blends day to day execution with strategic impact, with the balance shifting to match business needs. During business as usual periods, you can expect roughly 60% hands on work and 40% strategic focus. At times such as tender submissions, key strategic initiatives, or when additional Case Control support is needed, that balance may shift. We're looking for someone who enjoys this variety-someone who's comfortable rolling up their sleeves while also stepping back to think strategically, and who can confidently operate across both tactical and big picture responsibilities. Responsibilities: Courier & Distribution Operations Book courier deliveries and collections, ensuring cut off compliance Generate shipping and return labels for global deliveries Manage same day and urgent customer requests Monitor shipment tracking and log all sendaways/returns Handle courier delays, failures, and rebookings Coordinate with dedicated driver on daily pickups/deliveries Supply Chain Execution Order and maintain physical supplies with reorder management Oversee inventory tracking and stock availability Coordinate packing and shipping of materials from Oxford lab and other Diagnexia sites (hands on as needed) Liaise with suppliers on delivery schedules and issue resolution Ensure shipping materials, labels, tamper proof tape stocked at all sites Operational Quality Log incidents and create Freshdesk/ClickUp records Investigate and report sample transport incidents (temperature excursions, delays, damage) with root cause analysis Monitor logger data Maintain daily shipment reports and inventory levels Actively manage courier and supplier performance, especially during service issues Coordinate logistics setup for new client implementations (site access, courier arrangements, supply delivery) Respond to urgent BDM/customer support logistics requests Provide cover for Oxford lab logistics needs Vendor & Contract Management Own courier relationships and negotiate service contracts Proactively manage courier and supplier performance, escalating and resolving service issues Manage dedicated driver (performance, insurance/tax compliance, scheduling) Conduct vendor performance reviews and annual competitive tendering (RFP process) Enforce SLAs and manage escalations Coordinate logistics requirements for new client implementations (site access, courier setup, initial supply delivery) Cost Optimisation Drive towards cost per shipment targets set by Senior Director Analyse shipping data and identify cost reduction opportunities Implement cost efficient materials and packaging standards Model logistics costs for business planning Strategic Planning Design logistics network for site scaling as client base doubles Plan capacity for same day services and geographic expansion Develop business continuity and process improvement plans Drive logistics automation and technology implementation Asset & Technology Management Manage tracking asset portfolio and scaling decisions Establish logistics KPIs and reporting dashboards Evaluate and implement logistics technology solutions Governance & Compliance Ensure compliance with pathology sample transport regulations (UN3373, Royal Mail restrictions) Maintain specimen chain integrity Manage incident response for sample transport failures (delays, temperature excursions, lost specimens) Ensure proper sample packaging standards and staff training on biological specimen handling Support UKAS accreditation for logistics processes Establish logistics KPIs and reporting dashboards Cross functional coordination with Case Control, Lab Operations, Service Excellence Train and maintain Case Control backup coverage for absences Training required for the role, may include ISMS, GLP, DocuSign and GDPR awareness. Required Skills and Experience: 2+ years logistics/supply chain experience with progression from execution to strategic work Experience with biological specimen or clinical sample transport (or other regulated/hazardous materials logistics) Understanding of cold chain management and temperature monitoring requirements Must be comfortable doing hands on daily execution - this isn't a pure strategy role Proven ability to manage vendor relationships and negotiate contracts Strong analytical skills for cost modelling and performance analysis Experience in regulated environments (healthcare/clinical desirable) Self sufficient operator who can work independently Located within commutable distance of Oxford for 3-4 days/week presence Able to flex between detailed execution and strategic thinking without losing quality in either Comfortable working independently with minimal day to day supervision Proven ability to prioritise when operational demands conflict with strategic projects Experience supporting tender/bid responses with logistics content and costings Experience coordinating logistics for new site/client onboarding in multi site operations What are the benefits of working with Diagnexia? Competitive salary with performance based annual increments. Healthcare benefits Competitive annual leave A true sense of meaning in your work by contributing to better patient outcomes. The opportunity to work alongside a world class high performing team in a hyper growth startup environment. A chance to work on exciting, challenging and unique projects. Regular performance feedback and significant career growth opportunities. A highly collaborative and supportive multi cultural team. About the Company Diagnexia, a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services. Diagnexia, a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 230 professionals, offering innovative software solutions to address the pathology gap in both research and clinical areas. With a mission to accelerate the drug development process and provide timely, accurate diagnoses for cancer patients, Deciphex has established a strong presence through its offices in Dublin, Exeter, Oxford and Chicago. As part of the Deciphex family, Diagnexia leverages its expertise to provide cutting edge diagnostic solutions to healthcare organisations worldwide. Our cloud based platform enables hospitals to easily and rapidly send cases for a consultation to our team of expert subspecialists. We are dedicated to improving patient outcomes and helping healthcare organisations stay at the forefront of the industry. We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients. Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it. We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day to day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field. Diagnexia is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectionate or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law. A copy of our Privacy Policy can be viewed here
Feb 19, 2026
Full time
About this Role This is a hands on leadership role that blends day to day execution with strategic impact, with the balance shifting to match business needs. During business as usual periods, you can expect roughly 60% hands on work and 40% strategic focus. At times such as tender submissions, key strategic initiatives, or when additional Case Control support is needed, that balance may shift. We're looking for someone who enjoys this variety-someone who's comfortable rolling up their sleeves while also stepping back to think strategically, and who can confidently operate across both tactical and big picture responsibilities. Responsibilities: Courier & Distribution Operations Book courier deliveries and collections, ensuring cut off compliance Generate shipping and return labels for global deliveries Manage same day and urgent customer requests Monitor shipment tracking and log all sendaways/returns Handle courier delays, failures, and rebookings Coordinate with dedicated driver on daily pickups/deliveries Supply Chain Execution Order and maintain physical supplies with reorder management Oversee inventory tracking and stock availability Coordinate packing and shipping of materials from Oxford lab and other Diagnexia sites (hands on as needed) Liaise with suppliers on delivery schedules and issue resolution Ensure shipping materials, labels, tamper proof tape stocked at all sites Operational Quality Log incidents and create Freshdesk/ClickUp records Investigate and report sample transport incidents (temperature excursions, delays, damage) with root cause analysis Monitor logger data Maintain daily shipment reports and inventory levels Actively manage courier and supplier performance, especially during service issues Coordinate logistics setup for new client implementations (site access, courier arrangements, supply delivery) Respond to urgent BDM/customer support logistics requests Provide cover for Oxford lab logistics needs Vendor & Contract Management Own courier relationships and negotiate service contracts Proactively manage courier and supplier performance, escalating and resolving service issues Manage dedicated driver (performance, insurance/tax compliance, scheduling) Conduct vendor performance reviews and annual competitive tendering (RFP process) Enforce SLAs and manage escalations Coordinate logistics requirements for new client implementations (site access, courier setup, initial supply delivery) Cost Optimisation Drive towards cost per shipment targets set by Senior Director Analyse shipping data and identify cost reduction opportunities Implement cost efficient materials and packaging standards Model logistics costs for business planning Strategic Planning Design logistics network for site scaling as client base doubles Plan capacity for same day services and geographic expansion Develop business continuity and process improvement plans Drive logistics automation and technology implementation Asset & Technology Management Manage tracking asset portfolio and scaling decisions Establish logistics KPIs and reporting dashboards Evaluate and implement logistics technology solutions Governance & Compliance Ensure compliance with pathology sample transport regulations (UN3373, Royal Mail restrictions) Maintain specimen chain integrity Manage incident response for sample transport failures (delays, temperature excursions, lost specimens) Ensure proper sample packaging standards and staff training on biological specimen handling Support UKAS accreditation for logistics processes Establish logistics KPIs and reporting dashboards Cross functional coordination with Case Control, Lab Operations, Service Excellence Train and maintain Case Control backup coverage for absences Training required for the role, may include ISMS, GLP, DocuSign and GDPR awareness. Required Skills and Experience: 2+ years logistics/supply chain experience with progression from execution to strategic work Experience with biological specimen or clinical sample transport (or other regulated/hazardous materials logistics) Understanding of cold chain management and temperature monitoring requirements Must be comfortable doing hands on daily execution - this isn't a pure strategy role Proven ability to manage vendor relationships and negotiate contracts Strong analytical skills for cost modelling and performance analysis Experience in regulated environments (healthcare/clinical desirable) Self sufficient operator who can work independently Located within commutable distance of Oxford for 3-4 days/week presence Able to flex between detailed execution and strategic thinking without losing quality in either Comfortable working independently with minimal day to day supervision Proven ability to prioritise when operational demands conflict with strategic projects Experience supporting tender/bid responses with logistics content and costings Experience coordinating logistics for new site/client onboarding in multi site operations What are the benefits of working with Diagnexia? Competitive salary with performance based annual increments. Healthcare benefits Competitive annual leave A true sense of meaning in your work by contributing to better patient outcomes. The opportunity to work alongside a world class high performing team in a hyper growth startup environment. A chance to work on exciting, challenging and unique projects. Regular performance feedback and significant career growth opportunities. A highly collaborative and supportive multi cultural team. About the Company Diagnexia, a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services. Diagnexia, a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 230 professionals, offering innovative software solutions to address the pathology gap in both research and clinical areas. With a mission to accelerate the drug development process and provide timely, accurate diagnoses for cancer patients, Deciphex has established a strong presence through its offices in Dublin, Exeter, Oxford and Chicago. As part of the Deciphex family, Diagnexia leverages its expertise to provide cutting edge diagnostic solutions to healthcare organisations worldwide. Our cloud based platform enables hospitals to easily and rapidly send cases for a consultation to our team of expert subspecialists. We are dedicated to improving patient outcomes and helping healthcare organisations stay at the forefront of the industry. We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients. Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it. We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day to day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field. Diagnexia is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectionate or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law. A copy of our Privacy Policy can be viewed here
People Operations and Office Manager £35,000 £40,000 per annum Brighton Ideal is an inspiring place to work. We re an award-winning, independent company, leading in our field and offering a refreshingly different experience to the larger IT solutions providers. Our team has worked on some of the biggest projects in the UK and Europe, earning a reputation for delivering smart, real-world solutions using only the best technology vendors in the business. With expertise in Connectivity, Networks, Smart Buildings, Advanced Wi-Fi, Cybersecurity and Managed IT Services, we proudly support a diverse client base across the public and private sectors. We re passionate about continuous learning and invest heavily in our people, supporting everything from technical certifications to soft skills and personal development. If you re looking to grow your career with a forward-thinking team that truly values innovation and impact, you ll fit right in. We welcome applicants from all backgrounds and aim to offer all our staff the support they need to achieve their career goals. We particularly welcome candidates form under-represented groups in the Tech Community. What you can expect from us: Training: Guaranteed investment in your personal and professional development, including 6 days paid study leave. Working Pattern: Flexible, office and home. Location: Superb, open-plan, modern office, right next to Brighton station. Work/Life Balance: 25 days annual leave plus flexible working opportunities. Wellness and Wellbeing: We take our teams health seriously. Activities, socials and coaching are routine to us. About the Role We re looking for a proactive and detail-driven People Operations and Office Manager to lead the day-to-day delivery of our People function and help create a positive, well-run and engaging workplace. Reporting into the Chief People Officer, this role is responsible for delivering high-quality HR operations across the employee lifecycle. You ll be the go-to person for managers and employees on People processes, employee relations and recruitment, while partnering closely with the CPO on priorities, projects and continuous improvement. This is a hands-on role suited to someone who enjoys operational ownership, thrives in an SME environment, and takes pride in making things run smoothly from ER and recruitment through to culture initiatives and office operations. This role is ideal for someone ready to step up from a People Advisor position and take on greater ownership, complexity, and impact within People Operations. Key Responsibilities: Partner with managers to guide them through all aspects of HR policy and process, promoting best practice and ensuring compliance with employment legislation. Support both proactive and reactive employee relations cases, alongside the CPO, from initial stages through to resolution Apply knowledge and expertise in specialist HR areas, providing innovative ideas and solutions. Co-ordinate the recruitment process from driving innovative recruitment initiatives to attract the best talent, scheduling interviews and creating a great candidate experience. Prepare offers and contracts quickly and accurately, making sure all pre-employment checks are done. Champion our culture every day keep an eye on team vibes and step in with ideas to keep things positive and engaging. Keep learning on track by scheduling training sessions, tracking attendance, and working with providers to make development simple and accessible. Help keep everyone in the loop by supporting internal comms and making recognition feel genuine and meaningful. Help shape how we work by contributing to policy updates and process improvements. Stay on top of the details manage our HR system and make sure everything is compliant and up to date. Support payroll and benefits in partnership with Finance so everyone gets what they need, when they need it. Oversee day-to-day office operations, including facilities, supplies, and H&S compliance. About You: CIPD Level 5 qualified or equivalent experience. Strong understanding of HR best practice and UK employment law. Highly organised and detail-oriented with a proactive mindset. Skilled at juggling multiple priorities in a fast-paced environment. Team player, willing to get stuck into all aspects of the role. Strong interpersonal and communication skills. Comfortable with HR systems and office management tools. Passionate about creating a positive employee experience and vibrant workplace culture. At Ideal, we are committed to offering a work experience that values diversity, inclusivity, and authenticity. If you're passionate about solving technical issues and thrive in a fast-paced environment, then this role is Ideal for you.
Feb 19, 2026
Full time
People Operations and Office Manager £35,000 £40,000 per annum Brighton Ideal is an inspiring place to work. We re an award-winning, independent company, leading in our field and offering a refreshingly different experience to the larger IT solutions providers. Our team has worked on some of the biggest projects in the UK and Europe, earning a reputation for delivering smart, real-world solutions using only the best technology vendors in the business. With expertise in Connectivity, Networks, Smart Buildings, Advanced Wi-Fi, Cybersecurity and Managed IT Services, we proudly support a diverse client base across the public and private sectors. We re passionate about continuous learning and invest heavily in our people, supporting everything from technical certifications to soft skills and personal development. If you re looking to grow your career with a forward-thinking team that truly values innovation and impact, you ll fit right in. We welcome applicants from all backgrounds and aim to offer all our staff the support they need to achieve their career goals. We particularly welcome candidates form under-represented groups in the Tech Community. What you can expect from us: Training: Guaranteed investment in your personal and professional development, including 6 days paid study leave. Working Pattern: Flexible, office and home. Location: Superb, open-plan, modern office, right next to Brighton station. Work/Life Balance: 25 days annual leave plus flexible working opportunities. Wellness and Wellbeing: We take our teams health seriously. Activities, socials and coaching are routine to us. About the Role We re looking for a proactive and detail-driven People Operations and Office Manager to lead the day-to-day delivery of our People function and help create a positive, well-run and engaging workplace. Reporting into the Chief People Officer, this role is responsible for delivering high-quality HR operations across the employee lifecycle. You ll be the go-to person for managers and employees on People processes, employee relations and recruitment, while partnering closely with the CPO on priorities, projects and continuous improvement. This is a hands-on role suited to someone who enjoys operational ownership, thrives in an SME environment, and takes pride in making things run smoothly from ER and recruitment through to culture initiatives and office operations. This role is ideal for someone ready to step up from a People Advisor position and take on greater ownership, complexity, and impact within People Operations. Key Responsibilities: Partner with managers to guide them through all aspects of HR policy and process, promoting best practice and ensuring compliance with employment legislation. Support both proactive and reactive employee relations cases, alongside the CPO, from initial stages through to resolution Apply knowledge and expertise in specialist HR areas, providing innovative ideas and solutions. Co-ordinate the recruitment process from driving innovative recruitment initiatives to attract the best talent, scheduling interviews and creating a great candidate experience. Prepare offers and contracts quickly and accurately, making sure all pre-employment checks are done. Champion our culture every day keep an eye on team vibes and step in with ideas to keep things positive and engaging. Keep learning on track by scheduling training sessions, tracking attendance, and working with providers to make development simple and accessible. Help keep everyone in the loop by supporting internal comms and making recognition feel genuine and meaningful. Help shape how we work by contributing to policy updates and process improvements. Stay on top of the details manage our HR system and make sure everything is compliant and up to date. Support payroll and benefits in partnership with Finance so everyone gets what they need, when they need it. Oversee day-to-day office operations, including facilities, supplies, and H&S compliance. About You: CIPD Level 5 qualified or equivalent experience. Strong understanding of HR best practice and UK employment law. Highly organised and detail-oriented with a proactive mindset. Skilled at juggling multiple priorities in a fast-paced environment. Team player, willing to get stuck into all aspects of the role. Strong interpersonal and communication skills. Comfortable with HR systems and office management tools. Passionate about creating a positive employee experience and vibrant workplace culture. At Ideal, we are committed to offering a work experience that values diversity, inclusivity, and authenticity. If you're passionate about solving technical issues and thrive in a fast-paced environment, then this role is Ideal for you.
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are seeking a proactive and skilled IT Technician to play a key role in delivering high quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors) Installing and testing software and updates while ensuring licence compliance Installing, configuring and maintaining VoIP phones Working with local academy Technicians and providing 2nd line support for complex issues Familiarising yourself with academy network infrastructure and documentation Checking and maintaining server and network infrastructure according to HarrisNET best practice Supporting on site infrastructure (physical/virtual servers, networking devices) to ensure availability and security WHAT WE ARE LOOKING FORWe are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly. We would like to hear from you if you are: A confident communicator at all levels, with excellent verbal and written communication skills Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Able to react quickly and effectively to issues and opportunities For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Feb 19, 2026
Full time
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are seeking a proactive and skilled IT Technician to play a key role in delivering high quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors) Installing and testing software and updates while ensuring licence compliance Installing, configuring and maintaining VoIP phones Working with local academy Technicians and providing 2nd line support for complex issues Familiarising yourself with academy network infrastructure and documentation Checking and maintaining server and network infrastructure according to HarrisNET best practice Supporting on site infrastructure (physical/virtual servers, networking devices) to ensure availability and security WHAT WE ARE LOOKING FORWe are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly. We would like to hear from you if you are: A confident communicator at all levels, with excellent verbal and written communication skills Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Able to react quickly and effectively to issues and opportunities For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Are you a former Royal Navy Communications and Information Systems Specialist (CIS) looking to bring your expertise ashore? I am seeking a skilled Communications Engineer to join a leading Defence business supporting one of the UK's most advanced submarine programmes. This is a unique opportunity to apply your operational experience in a highly technical engineering environment, playing a key role in delivering mission-critical external communications capability. This role would particularly suit someone with a Royal Navy CIS background who understands the operational importance of secure, resilient communications at sea and is ready to contribute to their development, integration, and acceptance within a complex engineering programme. What You'll Be Doing Lead the maturation of the submarine's external communications subsystem, progressing it from build through to test and commissioning phases. Plan and execute onboard test and trial activities to validate system performance and compliance. Coordinate and manage subcontractor site visits for testing activities, including submission of security documentation, delivery of health and safety briefings, and oversight of onboard operations. Investigate defects and non-conformities arising during installation or testing, driving issues through to full resolution. Provide specialist technical expertise to support the development and functional design of external communications systems. Define system architecture, components, interfaces, and data requirements to enable development and production of subsystem elements. Interpret contractual and performance requirements for external communications systems, supporting the definition of acceptance criteria and associated verification events across design, build, integration, installation, and commissioning stages. Skills and Experience Essential Proven experience in Field Engineering or Construction Engineering within a test and commissioning environment, including participation in test and trial events. Subject matter expertise in communications systems. Demonstrated experience in fault-finding and root cause analysis. Strong electrical and/or electronic engineering background. Desirable HNC, HND, or Degree qualification in an electrical or electronic engineering discipline. Why Apply? Work on a nationally significant defence programme at the forefront of submarine capability. Transition your Royal Navy experience into a long-term engineering career. Be part of a collaborative team delivering complex, high-integrity systems in a secure environment. Competitive salary and benefits package. If you're ready to apply your CIS expertise in a challenging and rewarding engineering role, we'd love to hear from you. The role is based fully onsite in Barrow-in-Furness and you MUST be eligible for SC Clearance to be considered. The salary is 50,000 to 60,000 plus an excellent benefits package.
Feb 19, 2026
Full time
Are you a former Royal Navy Communications and Information Systems Specialist (CIS) looking to bring your expertise ashore? I am seeking a skilled Communications Engineer to join a leading Defence business supporting one of the UK's most advanced submarine programmes. This is a unique opportunity to apply your operational experience in a highly technical engineering environment, playing a key role in delivering mission-critical external communications capability. This role would particularly suit someone with a Royal Navy CIS background who understands the operational importance of secure, resilient communications at sea and is ready to contribute to their development, integration, and acceptance within a complex engineering programme. What You'll Be Doing Lead the maturation of the submarine's external communications subsystem, progressing it from build through to test and commissioning phases. Plan and execute onboard test and trial activities to validate system performance and compliance. Coordinate and manage subcontractor site visits for testing activities, including submission of security documentation, delivery of health and safety briefings, and oversight of onboard operations. Investigate defects and non-conformities arising during installation or testing, driving issues through to full resolution. Provide specialist technical expertise to support the development and functional design of external communications systems. Define system architecture, components, interfaces, and data requirements to enable development and production of subsystem elements. Interpret contractual and performance requirements for external communications systems, supporting the definition of acceptance criteria and associated verification events across design, build, integration, installation, and commissioning stages. Skills and Experience Essential Proven experience in Field Engineering or Construction Engineering within a test and commissioning environment, including participation in test and trial events. Subject matter expertise in communications systems. Demonstrated experience in fault-finding and root cause analysis. Strong electrical and/or electronic engineering background. Desirable HNC, HND, or Degree qualification in an electrical or electronic engineering discipline. Why Apply? Work on a nationally significant defence programme at the forefront of submarine capability. Transition your Royal Navy experience into a long-term engineering career. Be part of a collaborative team delivering complex, high-integrity systems in a secure environment. Competitive salary and benefits package. If you're ready to apply your CIS expertise in a challenging and rewarding engineering role, we'd love to hear from you. The role is based fully onsite in Barrow-in-Furness and you MUST be eligible for SC Clearance to be considered. The salary is 50,000 to 60,000 plus an excellent benefits package.
Senior Marketing and Business Development Executive This role will take charge of marketing and business development initiatives in support of the Employment and Dispute Resolution departments and several of our industry sector teams (e.g. Construction & Engineering, Education, Food & Drink, Transport & Logistics and Charities & Not-for-Profit). The postholder will work closely with fee earners to help build client relationships, raise practice profiles and drive strategic growth across key areas of the firm's business. This role demands both strategic thinking and hands on delivery, within a fast paced professional services environment where collaboration and responsiveness are core to success. Formal professional services / legal sector experience is essential, with demonstrated experience in delivering business growth activity. Key Responsibilities Departmental & Sector Support Act as the principal marketing and business development lead for the Employment and Dispute Resolution departments and designated sector groups Build strong working relationships with partners and senior lawyers to understand their services, client base and growth aspirations Develop and implement tailored marketing and BD plans to support team strategies and enhance commercial outcomes Business Development & Client Growth Identify and support business development opportunities including target client lists, cross sell initiatives and referral strategies Plan and manage pitches, tenders and proposals, ensuring compelling, brand aligned submissions Conduct market, competitor and client research to inform strategic decisions and content development Help deliver integrated marketing campaigns (digital, social, PR, events) to grow visibility for the Employment and Dispute Resolution departments and sector teams Conceptualise, organise and deliver seminars, webinars, roundtables and networking events that reflect the firm's expertise and client priorities Manage awards and legal directory submissions, contributing to the firm's strong rankings in Chambers UK and The Legal 500 Help to organise firmwide events such as the summer and Christmas parties Collaborate with colleagues across digital marketing, communications and wider MBD activities to ensure consistency and impact Contribute actively to firmwide initiatives and projects as required Mentor and support junior MBD colleagues when needed. a. Specialist Skills Required Minimum 3 years' marketing and business development experience in professional services, ideally within a law firm or similar regulated environment Experience delivering marketing campaigns, BD projects and client engagement in a fee earner environment Excellent written and verbal communication skills, with the ability to simplify complex issues into compelling content Strong organisational skills with the ability to manage multiple stakeholders, priorities and deadlines. Experience supporting legal employment teams and sector focused BD work Understanding of M&BD systems and client data analysis Experience in events planning and delivery (in person and hybrid) Familiarity with legal directories and award submissions. b. Personal Skills Required Commercially astute, proactive and client focused Confident and persuasive communicator with credibility at senior levels Team oriented, adaptable and resilient in a fast moving environment Positive, solutions driven approach with a strong attention to detail If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Feb 18, 2026
Full time
Senior Marketing and Business Development Executive This role will take charge of marketing and business development initiatives in support of the Employment and Dispute Resolution departments and several of our industry sector teams (e.g. Construction & Engineering, Education, Food & Drink, Transport & Logistics and Charities & Not-for-Profit). The postholder will work closely with fee earners to help build client relationships, raise practice profiles and drive strategic growth across key areas of the firm's business. This role demands both strategic thinking and hands on delivery, within a fast paced professional services environment where collaboration and responsiveness are core to success. Formal professional services / legal sector experience is essential, with demonstrated experience in delivering business growth activity. Key Responsibilities Departmental & Sector Support Act as the principal marketing and business development lead for the Employment and Dispute Resolution departments and designated sector groups Build strong working relationships with partners and senior lawyers to understand their services, client base and growth aspirations Develop and implement tailored marketing and BD plans to support team strategies and enhance commercial outcomes Business Development & Client Growth Identify and support business development opportunities including target client lists, cross sell initiatives and referral strategies Plan and manage pitches, tenders and proposals, ensuring compelling, brand aligned submissions Conduct market, competitor and client research to inform strategic decisions and content development Help deliver integrated marketing campaigns (digital, social, PR, events) to grow visibility for the Employment and Dispute Resolution departments and sector teams Conceptualise, organise and deliver seminars, webinars, roundtables and networking events that reflect the firm's expertise and client priorities Manage awards and legal directory submissions, contributing to the firm's strong rankings in Chambers UK and The Legal 500 Help to organise firmwide events such as the summer and Christmas parties Collaborate with colleagues across digital marketing, communications and wider MBD activities to ensure consistency and impact Contribute actively to firmwide initiatives and projects as required Mentor and support junior MBD colleagues when needed. a. Specialist Skills Required Minimum 3 years' marketing and business development experience in professional services, ideally within a law firm or similar regulated environment Experience delivering marketing campaigns, BD projects and client engagement in a fee earner environment Excellent written and verbal communication skills, with the ability to simplify complex issues into compelling content Strong organisational skills with the ability to manage multiple stakeholders, priorities and deadlines. Experience supporting legal employment teams and sector focused BD work Understanding of M&BD systems and client data analysis Experience in events planning and delivery (in person and hybrid) Familiarity with legal directories and award submissions. b. Personal Skills Required Commercially astute, proactive and client focused Confident and persuasive communicator with credibility at senior levels Team oriented, adaptable and resilient in a fast moving environment Positive, solutions driven approach with a strong attention to detail If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Overview Our client is a global disputes and investigations leader with a rapidly expanding UK & EMEA Construction practice. To support continued growth, they are seeking a Technical Director / Managing Director (Electrical) to enhance their electrical engineering expert capability. The role prioritises technical authority, client support, and relationship development over pure revenue generation. The culture is entrepreneurial, ambitious, and delivery-focused. The Opportunity You will play a senior role in disputes and investigations involving electrical systems, power distribution, compliance failures, and infrastructure performance issues. This will include: Acting as lead or supporting expert in formal dispute resolution Preparing technical expert reports Investigating electrical design and installation failures Advising clients on liability, regulatory compliance, and remedial strategies Collaborating with multidisciplinary expert teams Elevating the firm's electrical engineering capability within UK & EMEA markets This is a strategic appointment designed to reinforce technical excellence within a growing practice. Your Responsibilities Conduct forensic review of electrical systems and infrastructure Prepare independent expert reports for arbitration and litigation Analyse design, testing, commissioning, and compliance documentation Provide advisory input to legal counsel and institutional clients Mentor junior engineers and technical consultants Contribute to internal technical frameworks and best-practice standards Your Profile Chartered Electrical Engineer (CEng, IET or equivalent) 12-15+ years' experience across complex electrical or infrastructure projects Experience in forensic, expert, or dispute advisory environments desirable Strong understanding of power systems, building services, and regulatory compliance Clear, authoritative communicator Commercially aware and collaborative Who Are We? Anzurra is a specialist recruitment, executive search, and talent advisory firm focused on Commercial, Contract Management, Claims, Disputes, Legal, and Advisory talent across the global construction, infrastructure, and energy markets. We work as an embedded partner to ambitious organisations, supporting them not only to hire exceptional people, but to build, structure, and scale high-performing teams. With offices in London and Copenhagen and an international client base, we provide retained, in-house, and flexible recruitment solutions that go far beyond transactional hiring. Our work sits at the intersection of projects, contracts, risk, and people - supporting contractors, consultancies, developers, law firms, and expert practices to secure the specialist talent that protects projects and drives performance.
Feb 15, 2026
Full time
Overview Our client is a global disputes and investigations leader with a rapidly expanding UK & EMEA Construction practice. To support continued growth, they are seeking a Technical Director / Managing Director (Electrical) to enhance their electrical engineering expert capability. The role prioritises technical authority, client support, and relationship development over pure revenue generation. The culture is entrepreneurial, ambitious, and delivery-focused. The Opportunity You will play a senior role in disputes and investigations involving electrical systems, power distribution, compliance failures, and infrastructure performance issues. This will include: Acting as lead or supporting expert in formal dispute resolution Preparing technical expert reports Investigating electrical design and installation failures Advising clients on liability, regulatory compliance, and remedial strategies Collaborating with multidisciplinary expert teams Elevating the firm's electrical engineering capability within UK & EMEA markets This is a strategic appointment designed to reinforce technical excellence within a growing practice. Your Responsibilities Conduct forensic review of electrical systems and infrastructure Prepare independent expert reports for arbitration and litigation Analyse design, testing, commissioning, and compliance documentation Provide advisory input to legal counsel and institutional clients Mentor junior engineers and technical consultants Contribute to internal technical frameworks and best-practice standards Your Profile Chartered Electrical Engineer (CEng, IET or equivalent) 12-15+ years' experience across complex electrical or infrastructure projects Experience in forensic, expert, or dispute advisory environments desirable Strong understanding of power systems, building services, and regulatory compliance Clear, authoritative communicator Commercially aware and collaborative Who Are We? Anzurra is a specialist recruitment, executive search, and talent advisory firm focused on Commercial, Contract Management, Claims, Disputes, Legal, and Advisory talent across the global construction, infrastructure, and energy markets. We work as an embedded partner to ambitious organisations, supporting them not only to hire exceptional people, but to build, structure, and scale high-performing teams. With offices in London and Copenhagen and an international client base, we provide retained, in-house, and flexible recruitment solutions that go far beyond transactional hiring. Our work sits at the intersection of projects, contracts, risk, and people - supporting contractors, consultancies, developers, law firms, and expert practices to secure the specialist talent that protects projects and drives performance.
Sales Support Specialist Education Contract Hours: Full Time: 9.00 - 17.30 Location: London office, hybrid working This role sits within our clients thriving Education division, where they are proud to be market leaders in delivering high-performance, design-led furniture solutions. They have experienced sales tripling over the last decade and in 2024 alone, supplied over 400,000 chairs to schools, colleges, and universities across EMEA. Their success is driven by a passionate team, a collaborative culture, and a commitment to continuous improvement. Joining our client means becoming part of a dynamic, forward-thinking company where your contributions are valued, and your growth is supported. They are excited to welcome individuals who share their drive, integrity, and enthusiasm for making a meaningful impact. Role Overview As a Sales Support Specialist, you will be the first point of contact for their B2B customers, primarily furniture dealers. Their mission is to deliver exceptional service by managing the complete order process and resolving delivery issues promptly, always ensuring customer satisfaction. Key Responsibilities Order Management Process customer orders accurately and on time to eliminate errors Monitor service failures, analyse root causes, and recommend improvements Maintain service levels and support sales targets Place orders with supply chain partners as required Manage customer portals, ensuring the information is correct and up to date. Customer Support Handle daily enquiries and resolve complaints efficiently via telephone and email Acknowledge orders back to customers via email Pre-advise customers on potential shortages, reasons, and next availability Log and track all complaints and queries, ensuring timely resolution Stock & Delivery Coordination Gather stock data from Operations and communicate effectively to customers and internal teams Support stock allocation and ensure smooth delivery planning with Logistics Operators Provide adequate lead time for dispatch to meet deadlines and minimize costs Administration Maintain and update customer account data and master records Prepare reports on complaints and service performance as requested Support team leader or manager with administrative tasks Performance & Communication Achieve and maintain a customer service level of 98.5% Share weekly service updates internally and externally Communicate daily with customers on service matters Collaborate cross-functionally with Sales, Operations, and Logistics teams Participate in customer performance reviews and project work as needed Qualifications Proven track record of delivering exceptional B2B customer service for 5+ years, consistently meeting and exceeding client expectations. Expertise in logistics and international shipping, including navigating complex post-Brexit documentation and ensuring seamless customs clearance for European orders. Degree-level education or equivalent professional expertise, demonstrating strong analytical and organizational skills. Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations. Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems. Exceptional communication skills (verbal and written), with a reputation for precision, attention to detail, and proactive problem-solving. Additional Information This role requires regular presence in the London office. While they currently operate a hybrid model with three office days per week, additional in-office time may be required to support business needs.
Feb 13, 2026
Full time
Sales Support Specialist Education Contract Hours: Full Time: 9.00 - 17.30 Location: London office, hybrid working This role sits within our clients thriving Education division, where they are proud to be market leaders in delivering high-performance, design-led furniture solutions. They have experienced sales tripling over the last decade and in 2024 alone, supplied over 400,000 chairs to schools, colleges, and universities across EMEA. Their success is driven by a passionate team, a collaborative culture, and a commitment to continuous improvement. Joining our client means becoming part of a dynamic, forward-thinking company where your contributions are valued, and your growth is supported. They are excited to welcome individuals who share their drive, integrity, and enthusiasm for making a meaningful impact. Role Overview As a Sales Support Specialist, you will be the first point of contact for their B2B customers, primarily furniture dealers. Their mission is to deliver exceptional service by managing the complete order process and resolving delivery issues promptly, always ensuring customer satisfaction. Key Responsibilities Order Management Process customer orders accurately and on time to eliminate errors Monitor service failures, analyse root causes, and recommend improvements Maintain service levels and support sales targets Place orders with supply chain partners as required Manage customer portals, ensuring the information is correct and up to date. Customer Support Handle daily enquiries and resolve complaints efficiently via telephone and email Acknowledge orders back to customers via email Pre-advise customers on potential shortages, reasons, and next availability Log and track all complaints and queries, ensuring timely resolution Stock & Delivery Coordination Gather stock data from Operations and communicate effectively to customers and internal teams Support stock allocation and ensure smooth delivery planning with Logistics Operators Provide adequate lead time for dispatch to meet deadlines and minimize costs Administration Maintain and update customer account data and master records Prepare reports on complaints and service performance as requested Support team leader or manager with administrative tasks Performance & Communication Achieve and maintain a customer service level of 98.5% Share weekly service updates internally and externally Communicate daily with customers on service matters Collaborate cross-functionally with Sales, Operations, and Logistics teams Participate in customer performance reviews and project work as needed Qualifications Proven track record of delivering exceptional B2B customer service for 5+ years, consistently meeting and exceeding client expectations. Expertise in logistics and international shipping, including navigating complex post-Brexit documentation and ensuring seamless customs clearance for European orders. Degree-level education or equivalent professional expertise, demonstrating strong analytical and organizational skills. Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations. Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems. Exceptional communication skills (verbal and written), with a reputation for precision, attention to detail, and proactive problem-solving. Additional Information This role requires regular presence in the London office. While they currently operate a hybrid model with three office days per week, additional in-office time may be required to support business needs.
We're looking for an experienced Employee Relations Advisor to join a busy HR team within a large education organisation. This is a hands-on role with a strong focus on employee relations and casework rather than recruitment or learning and development. You'll provide clear, practical advice to managers on disciplinary, grievance, absence, performance and capability matters, ensuring cases are handled fairly, consistently and in line with employment law and internal policy. The Organisation This forward-thinking education provider is committed to creating a positive, inclusive workplace where every member of staff can thrive. Their focus is on empowering people, strengthening leadership capability, and driving meaningful organisational change aligned to their long-term vision. Role Purpose Act as the primary HR contact for managers, providing expert advice on employee relations and employment law matters. Proactively manage and resolve a varied ER caseload, ensuring cases are handled fairly, consistently and within appropriate timescales. Support managers in applying policies confidently, maintaining legal compliance and promoting effective people management practice. Role Responsibilities Manage a full ER caseload end-to-end including disciplinaries, grievances, absence management, performance and complex investigations, ensuring legal compliance and timely resolution. Provide clear, legally compliant advice to managers, coaching them through difficult conversations and formal processes. Liaise with trade union representatives and external bodies such as Occupational Health where appropriate. Support formal hearings and case reviews, ensuring fair process and consistent application of policy. Contribute to HR reporting, payroll data accuracy and continuous improvement of policies, procedures and ER training. Essential Requirements At least 2 years' experience working in HR, giving advice to managers on people issues. Good knowledge of employment law and how to apply it properly in real workplace situations. CIPD Level 5 qualified, working towards it, or willing to work towards it. Strong organisation skills, able to manage multiple cases at once and meet deadlines. Confident communicator who can handle sensitive situations professionally and keep information confidential. Benefits Generous annual leave and pension scheme. Professional development opportunities to support continued growth. Inclusive, supportive environment that values innovation and wellbeing. Access to staff discounts and health & wellbeing initiatives. Don't wait, apply today and be part of an inspiring educational environment that transforms lives! We have multiple jobs across this region currently so even if this one isn't quite right for you, we'd love to hear from you regardless. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd phone number removed acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited. Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
Feb 11, 2026
Full time
We're looking for an experienced Employee Relations Advisor to join a busy HR team within a large education organisation. This is a hands-on role with a strong focus on employee relations and casework rather than recruitment or learning and development. You'll provide clear, practical advice to managers on disciplinary, grievance, absence, performance and capability matters, ensuring cases are handled fairly, consistently and in line with employment law and internal policy. The Organisation This forward-thinking education provider is committed to creating a positive, inclusive workplace where every member of staff can thrive. Their focus is on empowering people, strengthening leadership capability, and driving meaningful organisational change aligned to their long-term vision. Role Purpose Act as the primary HR contact for managers, providing expert advice on employee relations and employment law matters. Proactively manage and resolve a varied ER caseload, ensuring cases are handled fairly, consistently and within appropriate timescales. Support managers in applying policies confidently, maintaining legal compliance and promoting effective people management practice. Role Responsibilities Manage a full ER caseload end-to-end including disciplinaries, grievances, absence management, performance and complex investigations, ensuring legal compliance and timely resolution. Provide clear, legally compliant advice to managers, coaching them through difficult conversations and formal processes. Liaise with trade union representatives and external bodies such as Occupational Health where appropriate. Support formal hearings and case reviews, ensuring fair process and consistent application of policy. Contribute to HR reporting, payroll data accuracy and continuous improvement of policies, procedures and ER training. Essential Requirements At least 2 years' experience working in HR, giving advice to managers on people issues. Good knowledge of employment law and how to apply it properly in real workplace situations. CIPD Level 5 qualified, working towards it, or willing to work towards it. Strong organisation skills, able to manage multiple cases at once and meet deadlines. Confident communicator who can handle sensitive situations professionally and keep information confidential. Benefits Generous annual leave and pension scheme. Professional development opportunities to support continued growth. Inclusive, supportive environment that values innovation and wellbeing. Access to staff discounts and health & wellbeing initiatives. Don't wait, apply today and be part of an inspiring educational environment that transforms lives! We have multiple jobs across this region currently so even if this one isn't quite right for you, we'd love to hear from you regardless. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd phone number removed acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited. Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
Job Title: Principal Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Lead the end-to-end development of complex fluid systems, shaping designs that meet demanding performance and environmental requirements Create and review high-value engineering deliverables - for schematics and P&IDs to calculations, system descriptions, and 3D models Drive advanced system analyses , including flow, pressure, thermal, and transient modelling to validate performance under challenging conditions Select and assess critical equipment (pumps, compressors, valves, heat exchangers, filters, tanks), ensuring it meet tough submarine operating environments Champion technology integrity by reviewing supplier documentation, ensuring full compliance with shock, vibration, atmosphere, temperature, maintainability, and access constraints Influence design quality and safety, contributing to reviews, hazard studies, verification activities, and resolution of technical issues, modifications, and non-conformances Your skills and experiences: Essential: Educated to degree level, with Chartered Engineer status highly desirable Solid background in mechanical, marine, process, or fluid systems engineering gained with a complex or highly regulated environment Strong knowledge of fluid dynamics, thermodynamics, pressure-drop behaviour, transient analysis , and system performance modelling Demonstrated technical expertise in the design, analysis , and integration of both compressible and incompressible fluid systems Desirable: Experience using industry-standard modelling and analysis tools such as FloMASTER, FluidFlow, MATLAB, CFD packages, ANSYS, or similar Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Mechanical Engineering Discipline team: This is an exciting opportunity to join the SSN AUKUS Platform Mechanical Integrated Delivery Team as a Principal Mechanical Design Engineer, where you'll serve as a technical specialist for some of the submarine's most critical compressible and incompressible fluid systems. In this role, you'll take ownership of high-integrity mechanical designs that must perform flawlessly within one of the most demanding engineering environments in the world. You'll shape complex system solutions, influence platform-level decisions , and ensure designs meet the rigorous performance, safety, and environmental requirements unique to submarine engineering. This a chance to work at the forefront of next-generation naval capability, tackling challenging technical problems and contributing directly to one of the UK's most advanced defence programmes. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 27th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 11, 2026
Full time
Job Title: Principal Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Lead the end-to-end development of complex fluid systems, shaping designs that meet demanding performance and environmental requirements Create and review high-value engineering deliverables - for schematics and P&IDs to calculations, system descriptions, and 3D models Drive advanced system analyses , including flow, pressure, thermal, and transient modelling to validate performance under challenging conditions Select and assess critical equipment (pumps, compressors, valves, heat exchangers, filters, tanks), ensuring it meet tough submarine operating environments Champion technology integrity by reviewing supplier documentation, ensuring full compliance with shock, vibration, atmosphere, temperature, maintainability, and access constraints Influence design quality and safety, contributing to reviews, hazard studies, verification activities, and resolution of technical issues, modifications, and non-conformances Your skills and experiences: Essential: Educated to degree level, with Chartered Engineer status highly desirable Solid background in mechanical, marine, process, or fluid systems engineering gained with a complex or highly regulated environment Strong knowledge of fluid dynamics, thermodynamics, pressure-drop behaviour, transient analysis , and system performance modelling Demonstrated technical expertise in the design, analysis , and integration of both compressible and incompressible fluid systems Desirable: Experience using industry-standard modelling and analysis tools such as FloMASTER, FluidFlow, MATLAB, CFD packages, ANSYS, or similar Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Mechanical Engineering Discipline team: This is an exciting opportunity to join the SSN AUKUS Platform Mechanical Integrated Delivery Team as a Principal Mechanical Design Engineer, where you'll serve as a technical specialist for some of the submarine's most critical compressible and incompressible fluid systems. In this role, you'll take ownership of high-integrity mechanical designs that must perform flawlessly within one of the most demanding engineering environments in the world. You'll shape complex system solutions, influence platform-level decisions , and ensure designs meet the rigorous performance, safety, and environmental requirements unique to submarine engineering. This a chance to work at the forefront of next-generation naval capability, tackling challenging technical problems and contributing directly to one of the UK's most advanced defence programmes. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 27th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
