51 jobs found

Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)

GCM Unit Manager I - UK page is loaded GCM Unit Manager I - UKremote type: Hybrid Positionlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R83386# Overview: Manages administrative, relationship management and planning for one or more of assigned section's product lines or group of staff. Works closely with management and/or Product Leader and others as assigned. Primary Responsibilities: Manage simple to complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits. Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services. Manage, coach and mentor Relationship Managers and other assigned staff members, encouraging individual and group development. Ensure staff is kept aware of and compliant with internal and external policies and procedures. In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance. Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit. Participate in revenue generating efforts as assigned. Focusing on assigned product and business lines, for internal and external relationships, develop and maintain key relationships, directly related to revenue growth. Collaborate to bring efforts to fruition. Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: This position manages individual development by providing coaching, feedback, and reinforcement. As well as effectively delegating tasks or projects. The position facilitates development of a sense of ownership in jobs or projects by providing clear expectations, controlling sufficient resources, encouraging responsibility and coaching. The position uses appropriate influence to inspire and guide individuals toward goal achievement and establishes and builds rapport by communicating with internal and external clients frequently. The jobholder fosters attitudes, conditions, and environments that yield improved quality and quantity to maximize performance. The position conducts analysis and monitors progress and results and takes appropriate measures and counter measures as required. Typical managerial scope of the position is up to 3,500 accounts or 2-5 staff members. Education and Experience Required: Bachelor's degree and a minimum of 2 years' related experience,OR in lieu of a degree,A combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' related experienceMinimum of 1 year work leadership and/or supervisory experienceStrong customer service skillsStrong verbal and written communication skillsProblem resolution skillsResource management skillsStrong decision-making skills Education and Experience Preferred: Certified Corporate Trust Specialist certificationProject management skillsAnalytical skillsDemonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software # Location London, United KingdomGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people's lives and uplift the communities we serve . M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities-combining the capabilities of a large bank with the care of a locally focused institution.

Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on professional and financial services sectors, including private equity, venture capital, and legal firms, including the top ten UK law firms. We are a Microsoft Gold Partner, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We're a pioneering and innovative organization; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. Who rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, and a holistic approach to security. We have built a reputation as a company that keeps its promises and delivers quality. About the role This new position at DA presents an excellent opportunity for a customer-oriented professional to influence the evolution of the Service Desk team and the delivery of an exceptional customer service. You will work alongside the Service Desk Manager from our head office in Holborn, Monday to Friday, supporting the smooth running and ongoing development of the customer support team. Key to the success of the role will be to inspire, motivate and instil the right behaviours, to build a skilful and high performing team. Therefore, you will be expected to lead by example and set standards, ensuring the culture supports cohesiveness across the team. You will collaborate with the Service Desk Manager to ensure that the team has a solid understanding of ITIL processes and drive continual service improvements to our ways of working and tools, so that we develop an effective team of skilled engineers and through this, deliver an exceptional service to our customers. Responsibilities Team leadership Be an inspiring and visible team leader - instil best ITIL practice, coach the team to ensure we deliver best quality service Promote culture of continuous learning - regularly assess the skills matrix and, in conjunction with the Service Desk Manager, ensure an adequate resource capability Promote and ensure knowledge sharing Develop strong collaboration/teamworking culture in the hybrid working model Develop a culture of continuous feedback Operations and service delivery Perform regular 121s and performance reviews to ensure engineers stay on track, develop their skills and are nurtured (both, from the development and wellbeing perspective) Act as the deputy for the Service Desk Manager (as and when required) Collaborate with the Service Delivery Manager in coordinating exceptional customer service Act as the technical escalation point - assist and/or guide the resolution of technical issues Evaluate team processes and improve as appropriate to meet applicable SLAs Manage the team's rota to ensure appropriate levels of coverage Monitor and drive improvements to our Knowledge Management System Run daily team stand ups to ensure the team are focused and have opportunity to raise awareness Reporting Support the Service Desk Manager in service planning, reporting and continuous improvements Prepare reports for weekly/month performance meetings Perform regular reviews of tickets and customer contact (calls, webchat) resulting in quality checks Ensure wall board information is accurate and highlights critical aspects of daily performance Qualification, experience and skills Previous career within MSP business, managing high volumes of ticket management, configuration, and asset management systems Good practical working knowledge of the ITIL processes Background of working in a service provider environment, coordinating busy service desk Excellent experience of supporting Microsoft technologies (i.e., M365, Intune, Teams, SharePoint, Azure) Experience of typical incident and major incident management processes Evidence of successful managing and developing a team Fluent spoken and written English About the person Natural leader - instils confidence, inspires, brings gravitas and enjoys developing others Positive - able to motivate the team to achieve their goals, do their best and exceed expectations Accountable - proud to own their remit of work with sense of responsibility for the team's performance Empathy - listen to understand, support, and acknowledge challenges staff may be facing Team player - Collaborate and be open to receive feedback. Understand that individual performance is critical to the success of the team Facilitator - patient, good at planning, guiding and navigating through discussions, keeping the goal in sight. What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 34 days holidays (including 8 days of bank holidays and day off on your birthday) ITIL processes, Microsoft technologies, team coordination, customer management

Location: Bristol, BST BS1 4EQ GB (Primary) Category: Operations Job Type: Full-time, Permanent Job Description Welcome! Thank you for your interest in Charcoalblue! We are seeking a BIM Coordinator to join our talented team. To apply, please complete the online application form and submit a short CV (1-2 pages max.) and a cover letter addressing the prompts below: Why do you consider yourself to be a suitable person for the post, and what would you like from the job? Which of your previous experiences would you highlight as being particularly relevant? Describe your experience and competency using CAD and BIM drawing tools for designing and troubleshooting, including any specific software capabilities. Please highlight the elements of the role requirement where you feel you have the least experience. Please state your salary expectations in line with your experience. We look forward to receiving your application. We will only accept applications via our online system. Interviews will either be held in person at our London or Bristol Studio, and/or remotely (via Microsoft Teams) in April - the time, date, and location will be confirmed for shortlisted candidates. Description of Role We are seeking an experienced BIM Coordinator with deep expertise in BIM software and model coordination to support delivery across our practice. You will be responsible for coordinating information models, owning BIM execution at a project level, and partnering with our internal project teams which can include theatre designers, lighting designers, stage equipment designers, and acousticians. You will report to our BIM Manager, who will manage your project assignments and workload. You will meet regularly with your line manager to ensure you are fully supported in your role and, since theatre consultancy is a specialist field, we will provide role specific inductions and ongoing training to help you succeed. Key Responsibilities Work as an integral part of Charcoalblue's BIM Team to deliver high quality BIM support across the practice, in line with industry standards. Assist the BIM Manager in coaching and development of BIM Assistants. Work with Project Team Leaders and other BIM team members to set up Charcoalblue Revit models on Autodesk Construction Cloud, and linking models as appropriate. Identify common Charcoalblue team mistakes in procedures & modelling and use to generate & enhance training process. Provide training on BIM software to consultants and provide ongoing support as required. Ensure application of Charcoalblue BIM standards on all projects. Mentor and coach BIM Assistants and designers; create and deliver targeted training sessions and reference guides. Liaise with Project Team Leaders and design team BIM managers to ensure team access on external hub projects. Contribute to project resource planning and programme sequencing for BIM tasks, flag risks and mitigations early. Represent Charcoalblue in BIM workshops with clients, architects, engineers, and contractors; provide clear technical guidance and negotiate resolution of coordination issues. Collaborate with external Design Team BIM coordinators. Monitor clash detection processes as required by the project and pass information to our team. Share Charcoalblue models in Revit, Navisworks or IFC, as required; create Navisworks models for wider review as required. Manage CDE configurations and permissions in Autodesk Construction Cloud (ACC). Set up projects in Autodesk Construction Cloud / Forma and Revit and add users to projects on our internal hub. Support setting up views and sheets in Revit. Assist with management and maintenance of family libraries (currently hosted on Content Catalog). Support project specific requirements (COBie/Uniclass parameters; Revizto/BIM Track coordination tools). Develop, curate, and approve office wide content Libraries. Evaluate, roll out, and manage tool updates (e.g., Content Catalog, DiRoots, Enscape). Provide pre appointment BIM input to bids and fee proposals (scope, levels of information need, deliverables, risks, and assumptions). Assist in the development of QA/QC procedures for models and all other documentation. Collaborate with external BIM teams to define and enforce model naming, status, revision and classification conventions in line with ISO 19650 and Charcoalblue standards. Support internal and external audits for ISO 9001/19650 and drive continuous improvement initiatives. Be compliant in all procedures (aligned with ISO 19650) as per ISO:9001 standards. Uphold the quality standards of Charcoalblue as detailed within our ISO:9001 standard Quality Management System. This list is not intended to be exhaustive and may be subject to alteration over time. Qualifications Minimum 3-5 years in a BIM focused role delivering coordinated models on multi-disciplinary projects. Advanced Revit skills including worksharing, view/template management, family development, and model performance optimisation. Experience of Autodesk Construction Cloud or similar cloud-based Common Data Environment. Excellent communication skills and ability to explain BIM systems to others in a training setting. Ability to plan and prioritise workload, set work plans and deliver against deadlines with minimal input from management. Happy to work both remotely and with others in studio. Scripting skills (e.g., Dynamo, Python) for model QA and automation. Demonstrable experience authoring BEPs and managing ISO 19650 compliant information management. Familiarity with the standard suite of Microsoft 365 - notably Word, Outlook, Teams & Excel. Knowledge of Google Suite products, Adobe Acrobat/InDesign/Photoshop and/or Bluebeam. Experience and interest in live performance, broadcast, and/or events. Experience contributing BIM scope and assumptions to bids and fee proposals. Experience with Revit plugins (e.g., DiRoots, UniFi, Enscape) including evaluation and rollout. Knowledge of contractual issues and RIBA project stages and associated levels of information need/deliverables. Ability to prioritise tasks and manage those tasks across a small team remotely. The salary range for this role is £32,000 - £40,000 per annum for a forty (40) hour week. Please state your salary expectations in your application in line with your experience. Benefits Charcoalblue intends to offer the selected candidate base pay within this range, dependent on job related, non-discriminatory factors such as experience. Base pay is one part of the total rewards that Charcoalblue provides to compensate and recognise employees for their work. Charcoalblue provides a robust benefits package to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Charcoalblue's annual bonus scheme, subject to the Partnership's performance year on year. An allocation of live event tickets per month, offered to encourage you to immerse yourself in the live events industry as far as possible. A contribution to your home internet and home utilities to enable you to work from home effectively in line with our distributed working model. Upon successful completion of your second year, you will be eligible to join our Private Health Insurance plan, in line with our company policy. Other benefits are accumulative as you progress with the company. Take What You Need (TWYN) Leave Team members have no 'cap' on the number of days they wish to take in any one year. This means you can plan holiday or vacation time or request time when you need it, without the worry of running out of leave days. TWYN leave requests must follow policy guidelines and team members are encouraged to use a minimum of 20 days of annual leave per annum (prorated in the first year and also prorated in a part time position), plus statutory Bank Holidays. Charcoalblue traditionally closes its studios between Christmas and New Year's Day, resulting in an additional 4 5 discretionary paid vacation days each year. Company Overview Charcoalblue is widely regarded as the most exciting and innovative theatre, acoustics, and experience consultancy in the world. We specialise in the performing arts, live entertainment, media, technology, education, experiential, hospitality, workplace and cultural sectors. We imagine, design, and deliver captivating spaces that entertain, educate, and transform individuals through collective experiences. Guided by listening, collaboration, and a passion for innovation, excellence, emotion, and theatricality, we strive to create extraordinary moments. Since our inception in the UK in 2004, Charcoalblue is now the largest organization of its kind, delivering projects to every corner of the globe. We operate as a cohesive and collaborative team with studios in London and Bristol in the UK, New York, Chicago, and San Francisco in the US, and Melbourne in Australia. Equity, Diversity & Inclusion We are committed to becoming an increasingly inclusive organization. We continuously work to eliminate unfair and discriminatory practices within the company while encouraging full and equal contributions from our diverse community. Our mission is to foster an inclusive ethos by creating a welcoming work environment across our global practice . click apply for full job details

Select how often (in days) to receive an alert: Relocation Authorized: International - Single Telework Type: Part-Time Telework Work Location: Reading Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. For more than 75 years, Atomic Weapons Establishment (AWE) has supported the UK Government's nuclear defence strategy and the Continuous at Sea Deterrent. They use nuclear know-how and technical expertise to provide innovative solutions that support the UK's counterterrorism and nuclear threat reduction activities. Like Bechtel, they create and maintain a safe operating culture where safety is front and centre of everything they do. From building state of the art facilities, to supporting Production, Science, Engineering and Technology programmes, the management of Environment, Safety, Health and Wellbeing underpins all activities at AWE. Project Summary: Bechtel is collaborating with AWE as an integrated team to deliver the preliminary design for the facilities within the Future Materials Campus. Since 2023, Bechtel has provided delivery and technical support, ensuring the project is completed on schedule and within budget. Job Summary: This position is for an Environmental and Sustainability Specialist who will work a multi year contract on a United Kingdom (UK) nuclear infrastructure programme for which Bechtel are providing the Project Management and Engineering services. This project is at the conceptual design phases driving a programme involving a multi billion pound investment in nuclear and non nuclear facilities. The Environmental and Sustainability Specialist will be a proactive and driven individual who will support the Engineering Delivery Manager as the Environmental representative for engineering activities. You will assist in the design efforts, which may include the delivery of technical documents, execution of schedule activities, quality checks, and overall project delivery. You will be involved in preparing reports, studies, definition of the environmental criteria, and the integration of environmental requirements. In addition, you will participate in design reviews, and assure comments are addressed by facilitating their resolution to the satisfaction of the reviewers for the delivery of approved products. You will have the ability to work independently and devise new approaches to solving problems. In addition, you will help others and respond to requests for help in solving environmental or sustainability problems or issues. You will be responsible for assisting with discipline work process execution in a technically adequate manner and in accordance with company, contract, and industry codes and standards. You will be responsible for overseeing and coordinating the efforts of other environmental specialist on the project for BAT, Fire and Nuclear safety assurance. "This position is designated as part time telework per our global telework policy and may require at least three days of in person attendance per week at the assigned office or project. Weekly in person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership." Major Responsibilities: Executes Environmental and Sustainability deliverables according to a set of requirements and design criteria utilising approved procedures, practices, and codes and standards. Facilitates execution of the environmental component of an ESH Program inclusive of technical and administrative aspects. Develop studies into the environmental impacts and sustainability of the proposed design / construction process. Prepares, coordinates, and reviews designs, studies, reports, and proposals. Take the initiative to coordinate the design development of a building with other engineering disciplines while managing workload and meeting schedule due dates. Participate in safety reviews (HAZID, HAZOP), as well as reviewing compliance with applicable safety and quality standards. Review deliverables from other disciplines, and suppliers during the execution of the project, to ensure that design intent has been adequately incorporated into the facility design. Interprets and integrates environmental requirements in the design, planning documents, risk assessment, and program execution. Support informal studies and technical briefing with customers, suppliers, and other departments and disciplines. Education and Experience Requirements: A recognised bachelor's degree from an accredited college or university related to environmental sciences, field biology, or natural resources. Ideally you will have 8+ years years of relevant experience. Chartership with the Chartered Institute of Water and Environmental Management (CIWEM) or similar. Required Knowledge and Skills: Knowledge of environmental management, monitoring programs, principles, and methodologies. Knowledge of environmental regulations and applicable agencies' permitting processes and responsibilities. Environmental Management Systems (EMS): Familiarity with ISO 14001 principles, environmental monitoring, and reporting procedures. Data Analysis and Reporting: Ability to compile environmental monitoring data, interpret results, and prepare compliance reports or corrective action plans. Attention to Detail: Critical for identifying and documenting potential environmental impacts. Ability to research and comprehend organizational and regulatory requirements. Strong critical thinking and problem solving skills. Strong organisational skills. Must be able to obtain a SC Clearance for access to the AWE Site. Other The role will be based primarily at Aldermaston UK, however travel to Bechtel's London office (near Covent Garden) may also be required. Flexibility in work locations includes three days per week working at the project site and two days working from home or the Bechtel office. This arrangement will change as project needs adjust. The position is open to United Kingdom (UK) Nationals only. This position is also subject to a successful interview and agreement upon terms and conditions of employment. For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards. Diverse teams build the extraordinary: As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent. We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy. Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. We're creating a space where all people, including those with disabilities, can advance their careers and optimize their possibilities through a fair and inclusive workplace. If reasonable adjustments are needed to apply for an open position, please contact us to ensure we can provide an environment where each and every candidate can thrive: Bechtel is a verified company with the Disability Confident Scheme.

The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview This is an exciting opportunity to join a team at the forefront of transformation. As a Production Support Team Lead, you will play a pivotal role in reshaping how Production aligns with our business lines - driving service excellence and operational agility. This is a unique chance to lead structural change within our EMEA team, set the tone for a high-performing team, and act as the local escalation point for critical production issues. The team provides Level 2 support for applications across TP ICAP, operating in a high-profile, business-facing capacity. This role engages directly with the core technologies that underpin TP ICAP's position as a leader in electronic trading. We are seeking a candidate with proven experience leading a Level 2 support team. This is a hands-on role requiring strong technical expertise and familiarity with supporting distributed applications across both cloud and on-prem environments, ensuring you quickly become a trusted escalation point for local and global teams. Key Responsibilities Functional Responsibilities Lead and manage EMEA-based resources within the global Production function. Oversee installation requests from QA and Development teams, including bug fixes, upgrades, and enhancements of trading applications in line with established baselines, policies, and procedures. Manage Incident, Problem, and Change Management activities. Monitor and administer trading application functionality and system performance. Act as escalation point for first-line support, providing deep-dive analysis and resolution for complex issues. Manage application stacks across non-production and production environments, collaborating with EMEA and US support teams. Develop automation scripts using Shell, Perl, PowerShell, Python, or SQL for installation, monitoring, and health checks. Produce high-quality documentation (runbooks, troubleshooting guides, installation procedures). Participate in meetings and calls discussing production issues, scheduled changes, and upcoming projects. Submit and track change control requests for non-production and production environments. Lead major projects and incident calls, fostering collaboration and continuous improvement. Ensure workload management aligns with global standards, policies, and SLAs. Management Responsibilities Drive the team to achieve behavioural and performance objectives set by management. Monitor and report on team KPIs. Propose operational plans, including budgets, work allocations, and staffing forecasts. Promote effective collaboration with other teams and stakeholders for efficient operations. Develop learning roadmaps to support professional development and core skill enhancement. Partner with functional heads on recruitment and internal mobility opportunities. Experience & Competencies Essential Proven experience managing Level 2 Production Support teams. Expertise in Windows Server operating systems. Advanced Unix/Linux skills (preferably power user level). Proficiency in SQL (T-SQL, SQL Server Management Studio). Working knowledge of networking tools (e.g., ssh, sftp, traceroute). Scripting skills in PowerShell, Bash, Perl. Demonstrated understanding of ITIL-based support processes (Incident, Problem, Change Management). Proven experience with Monitoring/Observability tools. Familiarity with Automation tooling (e.g., Ansible, TFS, Jenkins) and a track record of driving efficiency through automation. Solid grasp of Change Management processes. Desired Knowledge of HTML, JavaScript, CSS. Exposure to cloud-based environments and hybrid architectures. Additional experience with SQL language and database optimization. Familiarity with CI/CD pipelines and DevOps practices. Band & Level Manager / 7 Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter.You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect.