Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 16, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 16, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 16, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Please note that this role is offered on a fixed-term basis until the end of 2026. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. TheSenior Technical Integration Analyst works closely with CT&I architecture, engineering, product, and operational teams to design and support end-to-end technical integrations across multiple domains. They ensure all solutions align with enterprise architectural standards, operational requirements, and platform dependencies. By defining detailed technical requirements and supporting proofs-of-concept, they validate integration approaches to ensure consistent delivery quality. This role requires a high degree of self-sufficiency, excellent problem-solving skills, and the ability to communicate clearly across all levels of the organization to drive cross-functional collaboration. What you'll do: The Senior Technical Integration Analyst is responsible for researching, analysing, and designing technical solutions across programmatic advertising and broader platform integrations. This includes interpreting system behaviour, assessing technical dependencies, validating solution feasibility, and supporting architectural decisions. The role spans client-side and server-side integrations, APIs, data flows, and third-party platform onboarding. While programmatic advertising (DSP/SSP, CSAI/SSAI, privacy and supply standards) remains a core expertise area, the position is intentionally flexible to support a wide range of integration and platform initiatives. Analysing current business and technical process flows to identify improvements aligned with architectural direction. Developing clear, structured documentation for technical requirements and integration specifications. Evaluating and validating solution approaches to ensure alignment with enterprise architecture and scalability needs. Leading technical analysis for programmatic advertising integrations (DSPs, SSPs, ad servers) while supporting additional integration work. Conducting POCs to assess feasibility, performance, integration patterns, and vendor capabilities. Providing structured, data-based insights and delivering clear, actionable recommendations. Translating complex technical findings into business-relevant language for stakeholders at all levels. Collaborating with Engineering, Operations, and Architecture teams to ensure successful implementation of integration patterns. Maintaining compliance with industry standards and regulatory frameworks relevant to assigned projects. Researching emerging technologies in integration, API design, cloud platforms, and programmatic ecosystems. Fostering a collaborative environment and supporting team-wide problem-solving. What you'll bring: Technical Integration Expertise: Hands-on experience with end-to-end technical integrations, APIs, data flows, system interoperability, cloud platforms (AWS/Azure/GCP), RESTful APIs, and modern integration patterns. Technical Leadership & Complex Problem Resolution: Proven ability and experience leading complex technical investigations, resolving integration issues, conducting deep analysis, and proposing scalable design options, supported by strong analytical and structured thinking. Programmatic Advertising Specialist Experience: Deep, practical experience and understanding of programmatic advertising technologies, including DSPs, SSPs, VAST, OpenRTB, TCF, ads.txt/app-ads.txt, sellers.json, schain, CSAI/SSAI, and video ad formats. Advertising Compliance: Experience and understanding of industry compliance requirements: ICO, GDPR, PECR, Ofcom & BCAP. Documentation, Design & Troubleshooting Experience: Experience in producing diagrams, models, and technical documentation to support integration and design decisions, with strong troubleshooting across video ad delivery, platform behaviour, and third-party integrations. Ways of Working & Collaboration: Demonstrated experience working self-sufficiently to drive analysis and delivery, while also contributing as a strong team player supporting collaborative delivery across domains. The r ewards: " There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: " Access to free NOW, for streaming all your favourite shows " A generous pension package " Private healthcare " Discounted mobile and broadband Inclusion & how you'll work: We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space : Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you: Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 16, 2026
Full time
Please note that this role is offered on a fixed-term basis until the end of 2026. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. TheSenior Technical Integration Analyst works closely with CT&I architecture, engineering, product, and operational teams to design and support end-to-end technical integrations across multiple domains. They ensure all solutions align with enterprise architectural standards, operational requirements, and platform dependencies. By defining detailed technical requirements and supporting proofs-of-concept, they validate integration approaches to ensure consistent delivery quality. This role requires a high degree of self-sufficiency, excellent problem-solving skills, and the ability to communicate clearly across all levels of the organization to drive cross-functional collaboration. What you'll do: The Senior Technical Integration Analyst is responsible for researching, analysing, and designing technical solutions across programmatic advertising and broader platform integrations. This includes interpreting system behaviour, assessing technical dependencies, validating solution feasibility, and supporting architectural decisions. The role spans client-side and server-side integrations, APIs, data flows, and third-party platform onboarding. While programmatic advertising (DSP/SSP, CSAI/SSAI, privacy and supply standards) remains a core expertise area, the position is intentionally flexible to support a wide range of integration and platform initiatives. Analysing current business and technical process flows to identify improvements aligned with architectural direction. Developing clear, structured documentation for technical requirements and integration specifications. Evaluating and validating solution approaches to ensure alignment with enterprise architecture and scalability needs. Leading technical analysis for programmatic advertising integrations (DSPs, SSPs, ad servers) while supporting additional integration work. Conducting POCs to assess feasibility, performance, integration patterns, and vendor capabilities. Providing structured, data-based insights and delivering clear, actionable recommendations. Translating complex technical findings into business-relevant language for stakeholders at all levels. Collaborating with Engineering, Operations, and Architecture teams to ensure successful implementation of integration patterns. Maintaining compliance with industry standards and regulatory frameworks relevant to assigned projects. Researching emerging technologies in integration, API design, cloud platforms, and programmatic ecosystems. Fostering a collaborative environment and supporting team-wide problem-solving. What you'll bring: Technical Integration Expertise: Hands-on experience with end-to-end technical integrations, APIs, data flows, system interoperability, cloud platforms (AWS/Azure/GCP), RESTful APIs, and modern integration patterns. Technical Leadership & Complex Problem Resolution: Proven ability and experience leading complex technical investigations, resolving integration issues, conducting deep analysis, and proposing scalable design options, supported by strong analytical and structured thinking. Programmatic Advertising Specialist Experience: Deep, practical experience and understanding of programmatic advertising technologies, including DSPs, SSPs, VAST, OpenRTB, TCF, ads.txt/app-ads.txt, sellers.json, schain, CSAI/SSAI, and video ad formats. Advertising Compliance: Experience and understanding of industry compliance requirements: ICO, GDPR, PECR, Ofcom & BCAP. Documentation, Design & Troubleshooting Experience: Experience in producing diagrams, models, and technical documentation to support integration and design decisions, with strong troubleshooting across video ad delivery, platform behaviour, and third-party integrations. Ways of Working & Collaboration: Demonstrated experience working self-sufficiently to drive analysis and delivery, while also contributing as a strong team player supporting collaborative delivery across domains. The r ewards: " There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: " Access to free NOW, for streaming all your favourite shows " A generous pension package " Private healthcare " Discounted mobile and broadband Inclusion & how you'll work: We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space : Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you: Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Join us as a Specialist Customer Care - Mortgages CME (Customer Mortgage Expert) at Barclays where you'll be primarily responsible for supporting customers throughout their mortgage journey by triaging enquiries, ensuring high quality appointment bookings, and promoting digital self serve options. You will also manage post application queries on application progress and provide post completion support, including payment adjustments, direct debit updates, and mortgage redemption enquiries. This role operates on a shift pattern covering the hours from 8:00 am - 8:00 pm Monday- Friday and 9:00 am - 5:00 pm on Saturdays. To be successful as a Specialist Customer Care - Mortgages CME, you should have experience with: Great resilience and a clear understanding of Barclays' values and company principles Excellent communication skills, with the ability to engage and support customers effectively Some other highly valued skills may include: Experience working in a regulated business environment CeMAP qualification (or progress toward it) Previous customer service experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Sunderland. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 16, 2026
Full time
Join us as a Specialist Customer Care - Mortgages CME (Customer Mortgage Expert) at Barclays where you'll be primarily responsible for supporting customers throughout their mortgage journey by triaging enquiries, ensuring high quality appointment bookings, and promoting digital self serve options. You will also manage post application queries on application progress and provide post completion support, including payment adjustments, direct debit updates, and mortgage redemption enquiries. This role operates on a shift pattern covering the hours from 8:00 am - 8:00 pm Monday- Friday and 9:00 am - 5:00 pm on Saturdays. To be successful as a Specialist Customer Care - Mortgages CME, you should have experience with: Great resilience and a clear understanding of Barclays' values and company principles Excellent communication skills, with the ability to engage and support customers effectively Some other highly valued skills may include: Experience working in a regulated business environment CeMAP qualification (or progress toward it) Previous customer service experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Sunderland. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Please note that this role is offered on a fixed-term basis until the end of 2026. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. TheSenior Technical Integration Analyst works closely with CT&I architecture, engineering, product, and operational teams to design and support end-to-end technical integrations across multiple domains. They ensure all solutions align with enterprise architectural standards, operational requirements, and platform dependencies. By defining detailed technical requirements and supporting proofs-of-concept, they validate integration approaches to ensure consistent delivery quality. This role requires a high degree of self-sufficiency, excellent problem-solving skills, and the ability to communicate clearly across all levels of the organization to drive cross-functional collaboration. What you'll do: The Senior Technical Integration Analyst is responsible for researching, analysing, and designing technical solutions across programmatic advertising and broader platform integrations. This includes interpreting system behaviour, assessing technical dependencies, validating solution feasibility, and supporting architectural decisions. The role spans client-side and server-side integrations, APIs, data flows, and third-party platform onboarding. While programmatic advertising (DSP/SSP, CSAI/SSAI, privacy and supply standards) remains a core expertise area, the position is intentionally flexible to support a wide range of integration and platform initiatives. Analysing current business and technical process flows to identify improvements aligned with architectural direction. Developing clear, structured documentation for technical requirements and integration specifications. Evaluating and validating solution approaches to ensure alignment with enterprise architecture and scalability needs. Leading technical analysis for programmatic advertising integrations (DSPs, SSPs, ad servers) while supporting additional integration work. Conducting POCs to assess feasibility, performance, integration patterns, and vendor capabilities. Providing structured, data-based insights and delivering clear, actionable recommendations. Translating complex technical findings into business-relevant language for stakeholders at all levels. Collaborating with Engineering, Operations, and Architecture teams to ensure successful implementation of integration patterns. Maintaining compliance with industry standards and regulatory frameworks relevant to assigned projects. Researching emerging technologies in integration, API design, cloud platforms, and programmatic ecosystems. Fostering a collaborative environment and supporting team-wide problem-solving. What you'll bring: Technical Integration Expertise: Hands-on experience with end-to-end technical integrations, APIs, data flows, system interoperability, cloud platforms (AWS/Azure/GCP), RESTful APIs, and modern integration patterns. Technical Leadership & Complex Problem Resolution: Proven ability and experience leading complex technical investigations, resolving integration issues, conducting deep analysis, and proposing scalable design options, supported by strong analytical and structured thinking. Programmatic Advertising Specialist Experience: Deep, practical experience and understanding of programmatic advertising technologies, including DSPs, SSPs, VAST, OpenRTB, TCF, ads.txt/app-ads.txt, sellers.json, schain, CSAI/SSAI, and video ad formats. Advertising Compliance: Experience and understanding of industry compliance requirements: ICO, GDPR, PECR, Ofcom & BCAP. Documentation, Design & Troubleshooting Experience: Experience in producing diagrams, models, and technical documentation to support integration and design decisions, with strong troubleshooting across video ad delivery, platform behaviour, and third-party integrations. Ways of Working & Collaboration: Demonstrated experience working self-sufficiently to drive analysis and delivery, while also contributing as a strong team player supporting collaborative delivery across domains. The r ewards: " There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: " Access to free NOW, for streaming all your favourite shows " A generous pension package " Private healthcare " Discounted mobile and broadband Inclusion & how you'll work: We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space : Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you: Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 16, 2026
Full time
Please note that this role is offered on a fixed-term basis until the end of 2026. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. TheSenior Technical Integration Analyst works closely with CT&I architecture, engineering, product, and operational teams to design and support end-to-end technical integrations across multiple domains. They ensure all solutions align with enterprise architectural standards, operational requirements, and platform dependencies. By defining detailed technical requirements and supporting proofs-of-concept, they validate integration approaches to ensure consistent delivery quality. This role requires a high degree of self-sufficiency, excellent problem-solving skills, and the ability to communicate clearly across all levels of the organization to drive cross-functional collaboration. What you'll do: The Senior Technical Integration Analyst is responsible for researching, analysing, and designing technical solutions across programmatic advertising and broader platform integrations. This includes interpreting system behaviour, assessing technical dependencies, validating solution feasibility, and supporting architectural decisions. The role spans client-side and server-side integrations, APIs, data flows, and third-party platform onboarding. While programmatic advertising (DSP/SSP, CSAI/SSAI, privacy and supply standards) remains a core expertise area, the position is intentionally flexible to support a wide range of integration and platform initiatives. Analysing current business and technical process flows to identify improvements aligned with architectural direction. Developing clear, structured documentation for technical requirements and integration specifications. Evaluating and validating solution approaches to ensure alignment with enterprise architecture and scalability needs. Leading technical analysis for programmatic advertising integrations (DSPs, SSPs, ad servers) while supporting additional integration work. Conducting POCs to assess feasibility, performance, integration patterns, and vendor capabilities. Providing structured, data-based insights and delivering clear, actionable recommendations. Translating complex technical findings into business-relevant language for stakeholders at all levels. Collaborating with Engineering, Operations, and Architecture teams to ensure successful implementation of integration patterns. Maintaining compliance with industry standards and regulatory frameworks relevant to assigned projects. Researching emerging technologies in integration, API design, cloud platforms, and programmatic ecosystems. Fostering a collaborative environment and supporting team-wide problem-solving. What you'll bring: Technical Integration Expertise: Hands-on experience with end-to-end technical integrations, APIs, data flows, system interoperability, cloud platforms (AWS/Azure/GCP), RESTful APIs, and modern integration patterns. Technical Leadership & Complex Problem Resolution: Proven ability and experience leading complex technical investigations, resolving integration issues, conducting deep analysis, and proposing scalable design options, supported by strong analytical and structured thinking. Programmatic Advertising Specialist Experience: Deep, practical experience and understanding of programmatic advertising technologies, including DSPs, SSPs, VAST, OpenRTB, TCF, ads.txt/app-ads.txt, sellers.json, schain, CSAI/SSAI, and video ad formats. Advertising Compliance: Experience and understanding of industry compliance requirements: ICO, GDPR, PECR, Ofcom & BCAP. Documentation, Design & Troubleshooting Experience: Experience in producing diagrams, models, and technical documentation to support integration and design decisions, with strong troubleshooting across video ad delivery, platform behaviour, and third-party integrations. Ways of Working & Collaboration: Demonstrated experience working self-sufficiently to drive analysis and delivery, while also contributing as a strong team player supporting collaborative delivery across domains. The r ewards: " There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: " Access to free NOW, for streaming all your favourite shows " A generous pension package " Private healthcare " Discounted mobile and broadband Inclusion & how you'll work: We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space : Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you: Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Department: Security Company: Canary Wharf Management Limited Reporting to: Director - Security & Resilience JOB SUMMARY The Associate Director - Security Technology will manage and develop Security Technology for the CW Group, providing leadership to the wider Security Technology team whilst ensuring that delivery remains aligned with the broader Security department roadmap. The postholder will hold full Access Control Management across estate wide systems and will oversee the overall Security Technology department workload and all deployed physical Security systems. The Postholder will also provide subject matter expertise in a consultancy capacity to internal departments as required and will lead the delivery of larger Security Technology projects that support core business objectives. This role is based in the office, with the flexibility to work from home one day a week. Salary up to £95,000 MAIN RESPONSIBILITIES Manage the CWG and sub-contractor Security Technology teams by triaging incoming workload, scheduling and deploying resources to meet operational requirements, and balancing reactive break/fix activity, scheduled and emergency upgrades, and proof of concept trials for new technology. Capture operational and business requirements from the Group, formalise and develop proposals, feeding these into the Security Technical Team for delivery. Conduct regular reviews of vendors and installers, including labour rates, cost of goods and performance, delivering tenders and cost comparatives in line with company policy, and act as contract owner for the sitewide systems incumbent contractor, the Hostile Vehicle Mitigation contractor, radios, and Estate Alert. Line management responsibility for Security Technology Access Control Senior Administrator, Security Technology Access Control Administrator, Apprentice Security Technology Analyst, and Security Technology Project Manager. Lead the Security Technology workstream for major cross business projects, including enterprise wide programmes, ensuring alignment with security governance, technical architecture, operational requirements and the wider Security roadmap, and ensuring that larger projects are delivered on time, within budget and in compliance with CWML Security standards while operating to a zero downtime, 'always on' philosophy. Present Roadmaps, forecast of events, emerging technologies and proof of concepts to line management. Work in partnership with IT on integrated technical systems, ensuring aligned governance, roadmaps, and delivery of business critical security technologies. Responsible for horizon scanning and continuous improvement, delivering upgrades of security hardware and software across all critical technology, including leadership of the revitalised Access Control Programme (CW App). Budget owner for annual budget of approximately £1.7m, liaising with internal clients as necessary to secure funding to complete annual objectives. Provide accurate, timely attendance and activity reports for senior leadership, including Managing Director level. Hostile Vehicle Mitigation specialist and installation project manager, including globally unique automated mitigation systems. Management and system ownership of estate wide physical security systems - including access control, CCTV, body worn cameras, radios, visitor management, intercoms, radio systems, Estate Alert and HID Mobile - covering governance, compliance, data management, auditing, reporting, user support, policy enforcement, visitor management, process improvement, and technical troubleshooting/escalation. Responsible for asset and lifecycle management of 10,000+ endpoint devices. Provide support / resolutions (i.e. react) to day to day operational tasks. To carry out other reasonable duties as requested by line management within the Security department. PERSON SPECIFICATION Demonstrable experience leading complex security technology projects and managing multi disciplinary teams within a corporate or critical infrastructure environment, including line management and development of specialist technical roles. Proven experience in managing and overseeing sub contractors and external delivery partners, ensuring quality, compliance and commercial value. Demonstrable leadership capability, including setting strategic direction, leading diverse teams and building effective working relationships across the organisation. Strong communication skills-both written and verbal-with the ability to adapt style to technical and non technical audiences. Strong customer service mindset, with a track record of delivering high quality support and solutions to internal and external stakeholders. Experience of the full procurement lifecycle, from requirements definition through to competitive tendering, evaluation and contractual award. Flexibility to work outside normal business hours and in varied environments, including construction and live operational settings, as required by business needs. Professional, credible and well presented, with the ability to build trust, represent the organisation effectively and maintain high personal standards. Detailed knowledge of Genetec systems, including CCTV, ANPR and Access Control. (e) In depth knowledge of CCure Access Control systems, including system administration, configuration and troubleshooting. (e) Strong working knowledge of the PFM system, including its use for monitoring activity, performance and reporting. (e) Experience with any of the following systems/software is advantageous: SwiftConnect, Equiem, BriefCam, Motorola TRBOnet, SQL, Power BI Commitment to equality, diversity and inclusion, and the ability to role model these principles in day to day conduct. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise
Feb 15, 2026
Full time
Department: Security Company: Canary Wharf Management Limited Reporting to: Director - Security & Resilience JOB SUMMARY The Associate Director - Security Technology will manage and develop Security Technology for the CW Group, providing leadership to the wider Security Technology team whilst ensuring that delivery remains aligned with the broader Security department roadmap. The postholder will hold full Access Control Management across estate wide systems and will oversee the overall Security Technology department workload and all deployed physical Security systems. The Postholder will also provide subject matter expertise in a consultancy capacity to internal departments as required and will lead the delivery of larger Security Technology projects that support core business objectives. This role is based in the office, with the flexibility to work from home one day a week. Salary up to £95,000 MAIN RESPONSIBILITIES Manage the CWG and sub-contractor Security Technology teams by triaging incoming workload, scheduling and deploying resources to meet operational requirements, and balancing reactive break/fix activity, scheduled and emergency upgrades, and proof of concept trials for new technology. Capture operational and business requirements from the Group, formalise and develop proposals, feeding these into the Security Technical Team for delivery. Conduct regular reviews of vendors and installers, including labour rates, cost of goods and performance, delivering tenders and cost comparatives in line with company policy, and act as contract owner for the sitewide systems incumbent contractor, the Hostile Vehicle Mitigation contractor, radios, and Estate Alert. Line management responsibility for Security Technology Access Control Senior Administrator, Security Technology Access Control Administrator, Apprentice Security Technology Analyst, and Security Technology Project Manager. Lead the Security Technology workstream for major cross business projects, including enterprise wide programmes, ensuring alignment with security governance, technical architecture, operational requirements and the wider Security roadmap, and ensuring that larger projects are delivered on time, within budget and in compliance with CWML Security standards while operating to a zero downtime, 'always on' philosophy. Present Roadmaps, forecast of events, emerging technologies and proof of concepts to line management. Work in partnership with IT on integrated technical systems, ensuring aligned governance, roadmaps, and delivery of business critical security technologies. Responsible for horizon scanning and continuous improvement, delivering upgrades of security hardware and software across all critical technology, including leadership of the revitalised Access Control Programme (CW App). Budget owner for annual budget of approximately £1.7m, liaising with internal clients as necessary to secure funding to complete annual objectives. Provide accurate, timely attendance and activity reports for senior leadership, including Managing Director level. Hostile Vehicle Mitigation specialist and installation project manager, including globally unique automated mitigation systems. Management and system ownership of estate wide physical security systems - including access control, CCTV, body worn cameras, radios, visitor management, intercoms, radio systems, Estate Alert and HID Mobile - covering governance, compliance, data management, auditing, reporting, user support, policy enforcement, visitor management, process improvement, and technical troubleshooting/escalation. Responsible for asset and lifecycle management of 10,000+ endpoint devices. Provide support / resolutions (i.e. react) to day to day operational tasks. To carry out other reasonable duties as requested by line management within the Security department. PERSON SPECIFICATION Demonstrable experience leading complex security technology projects and managing multi disciplinary teams within a corporate or critical infrastructure environment, including line management and development of specialist technical roles. Proven experience in managing and overseeing sub contractors and external delivery partners, ensuring quality, compliance and commercial value. Demonstrable leadership capability, including setting strategic direction, leading diverse teams and building effective working relationships across the organisation. Strong communication skills-both written and verbal-with the ability to adapt style to technical and non technical audiences. Strong customer service mindset, with a track record of delivering high quality support and solutions to internal and external stakeholders. Experience of the full procurement lifecycle, from requirements definition through to competitive tendering, evaluation and contractual award. Flexibility to work outside normal business hours and in varied environments, including construction and live operational settings, as required by business needs. Professional, credible and well presented, with the ability to build trust, represent the organisation effectively and maintain high personal standards. Detailed knowledge of Genetec systems, including CCTV, ANPR and Access Control. (e) In depth knowledge of CCure Access Control systems, including system administration, configuration and troubleshooting. (e) Strong working knowledge of the PFM system, including its use for monitoring activity, performance and reporting. (e) Experience with any of the following systems/software is advantageous: SwiftConnect, Equiem, BriefCam, Motorola TRBOnet, SQL, Power BI Commitment to equality, diversity and inclusion, and the ability to role model these principles in day to day conduct. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise
Overview Our client is a global disputes and investigations leader with a rapidly expanding UK & EMEA Construction practice. To support continued growth, they are seeking a Technical Director / Managing Director (Electrical) to enhance their electrical engineering expert capability. The role prioritises technical authority, client support, and relationship development over pure revenue generation. The culture is entrepreneurial, ambitious, and delivery-focused. The Opportunity You will play a senior role in disputes and investigations involving electrical systems, power distribution, compliance failures, and infrastructure performance issues. This will include: Acting as lead or supporting expert in formal dispute resolution Preparing technical expert reports Investigating electrical design and installation failures Advising clients on liability, regulatory compliance, and remedial strategies Collaborating with multidisciplinary expert teams Elevating the firm's electrical engineering capability within UK & EMEA markets This is a strategic appointment designed to reinforce technical excellence within a growing practice. Your Responsibilities Conduct forensic review of electrical systems and infrastructure Prepare independent expert reports for arbitration and litigation Analyse design, testing, commissioning, and compliance documentation Provide advisory input to legal counsel and institutional clients Mentor junior engineers and technical consultants Contribute to internal technical frameworks and best-practice standards Your Profile Chartered Electrical Engineer (CEng, IET or equivalent) 12-15+ years' experience across complex electrical or infrastructure projects Experience in forensic, expert, or dispute advisory environments desirable Strong understanding of power systems, building services, and regulatory compliance Clear, authoritative communicator Commercially aware and collaborative Who Are We? Anzurra is a specialist recruitment, executive search, and talent advisory firm focused on Commercial, Contract Management, Claims, Disputes, Legal, and Advisory talent across the global construction, infrastructure, and energy markets. We work as an embedded partner to ambitious organisations, supporting them not only to hire exceptional people, but to build, structure, and scale high-performing teams. With offices in London and Copenhagen and an international client base, we provide retained, in-house, and flexible recruitment solutions that go far beyond transactional hiring. Our work sits at the intersection of projects, contracts, risk, and people - supporting contractors, consultancies, developers, law firms, and expert practices to secure the specialist talent that protects projects and drives performance.
Feb 15, 2026
Full time
Overview Our client is a global disputes and investigations leader with a rapidly expanding UK & EMEA Construction practice. To support continued growth, they are seeking a Technical Director / Managing Director (Electrical) to enhance their electrical engineering expert capability. The role prioritises technical authority, client support, and relationship development over pure revenue generation. The culture is entrepreneurial, ambitious, and delivery-focused. The Opportunity You will play a senior role in disputes and investigations involving electrical systems, power distribution, compliance failures, and infrastructure performance issues. This will include: Acting as lead or supporting expert in formal dispute resolution Preparing technical expert reports Investigating electrical design and installation failures Advising clients on liability, regulatory compliance, and remedial strategies Collaborating with multidisciplinary expert teams Elevating the firm's electrical engineering capability within UK & EMEA markets This is a strategic appointment designed to reinforce technical excellence within a growing practice. Your Responsibilities Conduct forensic review of electrical systems and infrastructure Prepare independent expert reports for arbitration and litigation Analyse design, testing, commissioning, and compliance documentation Provide advisory input to legal counsel and institutional clients Mentor junior engineers and technical consultants Contribute to internal technical frameworks and best-practice standards Your Profile Chartered Electrical Engineer (CEng, IET or equivalent) 12-15+ years' experience across complex electrical or infrastructure projects Experience in forensic, expert, or dispute advisory environments desirable Strong understanding of power systems, building services, and regulatory compliance Clear, authoritative communicator Commercially aware and collaborative Who Are We? Anzurra is a specialist recruitment, executive search, and talent advisory firm focused on Commercial, Contract Management, Claims, Disputes, Legal, and Advisory talent across the global construction, infrastructure, and energy markets. We work as an embedded partner to ambitious organisations, supporting them not only to hire exceptional people, but to build, structure, and scale high-performing teams. With offices in London and Copenhagen and an international client base, we provide retained, in-house, and flexible recruitment solutions that go far beyond transactional hiring. Our work sits at the intersection of projects, contracts, risk, and people - supporting contractors, consultancies, developers, law firms, and expert practices to secure the specialist talent that protects projects and drives performance.
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Facilities Manager About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client's personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive client's colleague satisfaction and engagement to create opportunities for everyone to flourish. What this job involves: A multi-disciplinary Assistant Facilities Manager role responsible for the delivery of contracted services within a large London site for a global, financial services client. Range of intervention may include operational activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment and supplies, and occupancy services.The Assistant Facilities Manager will be responsible for delivering an exceptional client service, having oversight of all contracted workspace services and working collaboratively with specialist department heads. They will ensure the timely and conscientious management of tasks, ensuring the building readiness. They will act as an ambassador of the JLL team, representing our JLL values in front of the client and wider stakeholders. Role and Responsibilities: Building Readiness Overall responsibility for the readiness of the building for the working day. Proactively identifying issues and working with the responsible operations teams (e.g. engineering, cleaning, mail) to manage them through to completion. The primary task for achieving this is by conducting floor walks. All floors should be walked at least weekly, with high profile floors walked daily. Any items found to be requiring attention will be logged in the work planning tool (Corrigo) and proactively managed to an efficient close. Any issues preventing efficient closure should be escalated through line management before impacting the colleague experience. Proactivity will be measured using the proactive Work Order dashboard. Responsible for the overall operations standards and as such will work in partnership with their colleagues and vendor partners to ensure work is delivered in a timely manner and to a high standard. Responsible for all signage seeking assistance from the wider team to design and position, but the suite of templates is their responsibility to maintain. Proactively review occupancy data throughout the day to identify areas that may require more attention to ensure ongoing readiness throughout the day. Support engineering with communicating any impacts of scheduled or unplanned works to the client and client's colleagues. This might be via the WorkPlace team but it is the responsibility of this role to ensure the communication is done. Identify any service need peaks (e.g. analysing building occupation or WO load), on a daily / weekly / monthly basis and act upon to ensure a smooth service delivery. Implement and monitor disaster recovery and business continuity plans. Experience focus and Team Work Supporting the Facilities Management team with preparations for events and any other requirements to enhance the workspace experience. Create a culture of personal accountability and ownership where the team provides a personal service and follows up as necessary. Represent one JLL at all project meetings, communicating plans back to the wider team and bringing in colleague SMEs when required. Run the daily brief, drawing out information from colleagues to ensure a one team attitude and approach. Communicate between teams and stakeholders, proactively sharing information and confirming actions. This includes not only your direct reports but also the JLL wider team incl. regional SMEs, the Client, Landlords, JLL partners, and others. Develop key stakeholder relationships for strategic planning, change management and communication at senior level (as opposed to day-to-day comms with general client's workforce which is managed by the Workplace Ambassadors). Coordination and communication of delivery for special requests requiring input from other teams (e.g. OoH working requests). Support the one JLL team with response and resolution of all incidents. Work with transformation team (including BI&T) to deliver projects and feedback on pilots. Proactively manage the IT relationship, supporting where required and overseeing IT issues that are impacting colleague experience, escalating where necessary. Management of supply partners, including formal governance and compliance. Working with them to bring innovation to the Account Management and client teams. Manage the JLL workspace team areas, ensuring they represent the best of our offering and are a good reflection of our JLL brand. Compliance Own the overall site performance metrics. Work with colleagues and vendor partners to proactively manage completion of all work load within SLAs and KPIs (not just the tasks directly responsible for). Be safer together - carry out assigned audits and inspections in a timely manner and work with colleagues to close out any actions. Ensure own training is up to date and support colleagues in ensuring all client governance requirements are up to date for all departments. Ensure finance processes are adhered to and tasks are completed in a timely manner. Review, interrogate and approve/decline ECAP requests prior to senior level approval. Ensure information on ECAP is adequate for senior review. Complete formal floor inspections in line with schedule. Support the security team with the recertification procedure for their key card management process. Ensure a safe and compliant building, for example reporting good catches and managing actions through to completion on CMO. Responsible for completion of any incident / accident investigations. Data / Administration Oversight for the collation and upkeep of all files and data that relate to the workplace. Contribute to formal reporting (SOR) by providing data and associated insights with recommendations to improve service. Be data insight champions, use data to make informed decisions and take knowledgeable action around the sit, be able to back up action and decisions with data. Ensure Corrigo data is accurate and up to date. Ensure all work orders are managed proactively, support operational colleagues to chase timely completion of
Feb 14, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Facilities Manager About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client's personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive client's colleague satisfaction and engagement to create opportunities for everyone to flourish. What this job involves: A multi-disciplinary Assistant Facilities Manager role responsible for the delivery of contracted services within a large London site for a global, financial services client. Range of intervention may include operational activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment and supplies, and occupancy services.The Assistant Facilities Manager will be responsible for delivering an exceptional client service, having oversight of all contracted workspace services and working collaboratively with specialist department heads. They will ensure the timely and conscientious management of tasks, ensuring the building readiness. They will act as an ambassador of the JLL team, representing our JLL values in front of the client and wider stakeholders. Role and Responsibilities: Building Readiness Overall responsibility for the readiness of the building for the working day. Proactively identifying issues and working with the responsible operations teams (e.g. engineering, cleaning, mail) to manage them through to completion. The primary task for achieving this is by conducting floor walks. All floors should be walked at least weekly, with high profile floors walked daily. Any items found to be requiring attention will be logged in the work planning tool (Corrigo) and proactively managed to an efficient close. Any issues preventing efficient closure should be escalated through line management before impacting the colleague experience. Proactivity will be measured using the proactive Work Order dashboard. Responsible for the overall operations standards and as such will work in partnership with their colleagues and vendor partners to ensure work is delivered in a timely manner and to a high standard. Responsible for all signage seeking assistance from the wider team to design and position, but the suite of templates is their responsibility to maintain. Proactively review occupancy data throughout the day to identify areas that may require more attention to ensure ongoing readiness throughout the day. Support engineering with communicating any impacts of scheduled or unplanned works to the client and client's colleagues. This might be via the WorkPlace team but it is the responsibility of this role to ensure the communication is done. Identify any service need peaks (e.g. analysing building occupation or WO load), on a daily / weekly / monthly basis and act upon to ensure a smooth service delivery. Implement and monitor disaster recovery and business continuity plans. Experience focus and Team Work Supporting the Facilities Management team with preparations for events and any other requirements to enhance the workspace experience. Create a culture of personal accountability and ownership where the team provides a personal service and follows up as necessary. Represent one JLL at all project meetings, communicating plans back to the wider team and bringing in colleague SMEs when required. Run the daily brief, drawing out information from colleagues to ensure a one team attitude and approach. Communicate between teams and stakeholders, proactively sharing information and confirming actions. This includes not only your direct reports but also the JLL wider team incl. regional SMEs, the Client, Landlords, JLL partners, and others. Develop key stakeholder relationships for strategic planning, change management and communication at senior level (as opposed to day-to-day comms with general client's workforce which is managed by the Workplace Ambassadors). Coordination and communication of delivery for special requests requiring input from other teams (e.g. OoH working requests). Support the one JLL team with response and resolution of all incidents. Work with transformation team (including BI&T) to deliver projects and feedback on pilots. Proactively manage the IT relationship, supporting where required and overseeing IT issues that are impacting colleague experience, escalating where necessary. Management of supply partners, including formal governance and compliance. Working with them to bring innovation to the Account Management and client teams. Manage the JLL workspace team areas, ensuring they represent the best of our offering and are a good reflection of our JLL brand. Compliance Own the overall site performance metrics. Work with colleagues and vendor partners to proactively manage completion of all work load within SLAs and KPIs (not just the tasks directly responsible for). Be safer together - carry out assigned audits and inspections in a timely manner and work with colleagues to close out any actions. Ensure own training is up to date and support colleagues in ensuring all client governance requirements are up to date for all departments. Ensure finance processes are adhered to and tasks are completed in a timely manner. Review, interrogate and approve/decline ECAP requests prior to senior level approval. Ensure information on ECAP is adequate for senior review. Complete formal floor inspections in line with schedule. Support the security team with the recertification procedure for their key card management process. Ensure a safe and compliant building, for example reporting good catches and managing actions through to completion on CMO. Responsible for completion of any incident / accident investigations. Data / Administration Oversight for the collation and upkeep of all files and data that relate to the workplace. Contribute to formal reporting (SOR) by providing data and associated insights with recommendations to improve service. Be data insight champions, use data to make informed decisions and take knowledgeable action around the sit, be able to back up action and decisions with data. Ensure Corrigo data is accurate and up to date. Ensure all work orders are managed proactively, support operational colleagues to chase timely completion of
Summary: Are you a proactive HR enthusiast looking to grow your career within a meaningful sector? Are you ready to play a key part in delivering the people strategy for an essential service provide? At South East Water, we're looking for a Human Resources Business Partner to join our HR department. This isn't just a support role; it's an opportunity to act as a trusted advisor and the primary point of contact for managers across the employee lifecycle. Whether you're an experienced professional looking for a better work-life balance, or a rising talent ready to dive into meaningful, hands-on projects, this role offers the independence and variety you've been searching for. You'll be at the heart of our operations, supporting the delivery of our People Plan and working alongside senior managers on meaningful change initiatives. You will work closely with specialists in Recruitment, Reward, and Organisational Development to implement everything from workforce planning to talent management, ensuring our people-related solutions are innovative and flexible. This is a hybrid opportunity, working 37 hours per week Monday to Friday. Main responsibilities: Leading on delivering the overarching strategic initiatives of the People Plan across relevant business areas. Being the primary contact for managers, overseeing all aspects of the employee lifecycle. Delivering key HR initiatives across the HR spectrum, including workforce planning, restructuring, resourcing, talent management, pay and reward, employee relations, employee engagement and performance management. Directly influences, advises and supports senior managers in the implementation of complex change initiatives. Supporting the development and implementation of SEW pay and reward strategy e.g. assisting with the pay negotiations, salary benchmarking, the annual performance review and bonus allocation process. As a trusted business partner, proactively cultivate strong and trusted working relationships with teams, managers and key stakeholders across the organisation, fostering a collaborative environment that promotes effective and positive change. Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions). Identifies training needs within business units and engages with Organisational Development teams to deliver appropriate programmes. Participates in the evaluation and monitoring of training programs to ensure their effectiveness. Ensures that training objectives are met and return on investment (ROI) achieved. Provides support for Organizational Development (OD) initiatives, including succession planning and annual appraisal. Conducts thorough analysis of HR trends and metrics to identify potential issues, and develop tailored solutions, programs, and policies to align with the needs of the business. Takes responsibility for meeting all Directorate reporting obligations by delivering comprehensive and precise HR management information. Promotes best practice ways of working across HR policies and facilitates the resolution of people related conflicts and issues. As required, provide coaching to various stakeholders within the organisation to enhance skills and capabilities in all people-related activities. Actively participates and contributes to monthly Directorate meetings and senior management meetings. Proactively identifies and addresses any people-related concerns, collaborating with senior managers to develop effective solutions that align with the overall business strategy. Performing any other reasonable duties as directed by line management. You'll need: Skills / Qualifications / Experience CIPD Level 7 or equivalent. Problem solving and analytical capability. Excellent interpersonal, communication. and people management skills. Intellectual curiosity. Tenacity and patience. Negotiation and influencing skills. Commercial awareness. Coaching skills. Strong team player. Strong organisational skills and able to manage multiple projects/relationships. Proven ability to collaborate with a wide range of stakeholders. Demonstrable experience of grasping issues quickly and delivering effective and efficient solutions. In-depth knowledge and experience of managing complex employee relations cases. Demonstrable expertise in cultivating organisational culture and driving transformative change. Proficient in leading and supporting change management initiatives. Proven experience in managing professional, effective and proactive relationships with senior leaders. Proven track record of delivering value adding HR solutions, leveraging data-driven approaches to achieve impactful outcomes. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £50,000-£55,000
Feb 13, 2026
Full time
Summary: Are you a proactive HR enthusiast looking to grow your career within a meaningful sector? Are you ready to play a key part in delivering the people strategy for an essential service provide? At South East Water, we're looking for a Human Resources Business Partner to join our HR department. This isn't just a support role; it's an opportunity to act as a trusted advisor and the primary point of contact for managers across the employee lifecycle. Whether you're an experienced professional looking for a better work-life balance, or a rising talent ready to dive into meaningful, hands-on projects, this role offers the independence and variety you've been searching for. You'll be at the heart of our operations, supporting the delivery of our People Plan and working alongside senior managers on meaningful change initiatives. You will work closely with specialists in Recruitment, Reward, and Organisational Development to implement everything from workforce planning to talent management, ensuring our people-related solutions are innovative and flexible. This is a hybrid opportunity, working 37 hours per week Monday to Friday. Main responsibilities: Leading on delivering the overarching strategic initiatives of the People Plan across relevant business areas. Being the primary contact for managers, overseeing all aspects of the employee lifecycle. Delivering key HR initiatives across the HR spectrum, including workforce planning, restructuring, resourcing, talent management, pay and reward, employee relations, employee engagement and performance management. Directly influences, advises and supports senior managers in the implementation of complex change initiatives. Supporting the development and implementation of SEW pay and reward strategy e.g. assisting with the pay negotiations, salary benchmarking, the annual performance review and bonus allocation process. As a trusted business partner, proactively cultivate strong and trusted working relationships with teams, managers and key stakeholders across the organisation, fostering a collaborative environment that promotes effective and positive change. Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions). Identifies training needs within business units and engages with Organisational Development teams to deliver appropriate programmes. Participates in the evaluation and monitoring of training programs to ensure their effectiveness. Ensures that training objectives are met and return on investment (ROI) achieved. Provides support for Organizational Development (OD) initiatives, including succession planning and annual appraisal. Conducts thorough analysis of HR trends and metrics to identify potential issues, and develop tailored solutions, programs, and policies to align with the needs of the business. Takes responsibility for meeting all Directorate reporting obligations by delivering comprehensive and precise HR management information. Promotes best practice ways of working across HR policies and facilitates the resolution of people related conflicts and issues. As required, provide coaching to various stakeholders within the organisation to enhance skills and capabilities in all people-related activities. Actively participates and contributes to monthly Directorate meetings and senior management meetings. Proactively identifies and addresses any people-related concerns, collaborating with senior managers to develop effective solutions that align with the overall business strategy. Performing any other reasonable duties as directed by line management. You'll need: Skills / Qualifications / Experience CIPD Level 7 or equivalent. Problem solving and analytical capability. Excellent interpersonal, communication. and people management skills. Intellectual curiosity. Tenacity and patience. Negotiation and influencing skills. Commercial awareness. Coaching skills. Strong team player. Strong organisational skills and able to manage multiple projects/relationships. Proven ability to collaborate with a wide range of stakeholders. Demonstrable experience of grasping issues quickly and delivering effective and efficient solutions. In-depth knowledge and experience of managing complex employee relations cases. Demonstrable expertise in cultivating organisational culture and driving transformative change. Proficient in leading and supporting change management initiatives. Proven experience in managing professional, effective and proactive relationships with senior leaders. Proven track record of delivering value adding HR solutions, leveraging data-driven approaches to achieve impactful outcomes. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £50,000-£55,000
Sales Support Specialist Education Contract Hours: Full Time: 9.00 - 17.30 Location: London office, hybrid working This role sits within our clients thriving Education division, where they are proud to be market leaders in delivering high-performance, design-led furniture solutions. They have experienced sales tripling over the last decade and in 2024 alone, supplied over 400,000 chairs to schools, colleges, and universities across EMEA. Their success is driven by a passionate team, a collaborative culture, and a commitment to continuous improvement. Joining our client means becoming part of a dynamic, forward-thinking company where your contributions are valued, and your growth is supported. They are excited to welcome individuals who share their drive, integrity, and enthusiasm for making a meaningful impact. Role Overview As a Sales Support Specialist, you will be the first point of contact for their B2B customers, primarily furniture dealers. Their mission is to deliver exceptional service by managing the complete order process and resolving delivery issues promptly, always ensuring customer satisfaction. Key Responsibilities Order Management Process customer orders accurately and on time to eliminate errors Monitor service failures, analyse root causes, and recommend improvements Maintain service levels and support sales targets Place orders with supply chain partners as required Manage customer portals, ensuring the information is correct and up to date. Customer Support Handle daily enquiries and resolve complaints efficiently via telephone and email Acknowledge orders back to customers via email Pre-advise customers on potential shortages, reasons, and next availability Log and track all complaints and queries, ensuring timely resolution Stock & Delivery Coordination Gather stock data from Operations and communicate effectively to customers and internal teams Support stock allocation and ensure smooth delivery planning with Logistics Operators Provide adequate lead time for dispatch to meet deadlines and minimize costs Administration Maintain and update customer account data and master records Prepare reports on complaints and service performance as requested Support team leader or manager with administrative tasks Performance & Communication Achieve and maintain a customer service level of 98.5% Share weekly service updates internally and externally Communicate daily with customers on service matters Collaborate cross-functionally with Sales, Operations, and Logistics teams Participate in customer performance reviews and project work as needed Qualifications Proven track record of delivering exceptional B2B customer service for 5+ years, consistently meeting and exceeding client expectations. Expertise in logistics and international shipping, including navigating complex post-Brexit documentation and ensuring seamless customs clearance for European orders. Degree-level education or equivalent professional expertise, demonstrating strong analytical and organizational skills. Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations. Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems. Exceptional communication skills (verbal and written), with a reputation for precision, attention to detail, and proactive problem-solving. Additional Information This role requires regular presence in the London office. While they currently operate a hybrid model with three office days per week, additional in-office time may be required to support business needs.
Feb 13, 2026
Full time
Sales Support Specialist Education Contract Hours: Full Time: 9.00 - 17.30 Location: London office, hybrid working This role sits within our clients thriving Education division, where they are proud to be market leaders in delivering high-performance, design-led furniture solutions. They have experienced sales tripling over the last decade and in 2024 alone, supplied over 400,000 chairs to schools, colleges, and universities across EMEA. Their success is driven by a passionate team, a collaborative culture, and a commitment to continuous improvement. Joining our client means becoming part of a dynamic, forward-thinking company where your contributions are valued, and your growth is supported. They are excited to welcome individuals who share their drive, integrity, and enthusiasm for making a meaningful impact. Role Overview As a Sales Support Specialist, you will be the first point of contact for their B2B customers, primarily furniture dealers. Their mission is to deliver exceptional service by managing the complete order process and resolving delivery issues promptly, always ensuring customer satisfaction. Key Responsibilities Order Management Process customer orders accurately and on time to eliminate errors Monitor service failures, analyse root causes, and recommend improvements Maintain service levels and support sales targets Place orders with supply chain partners as required Manage customer portals, ensuring the information is correct and up to date. Customer Support Handle daily enquiries and resolve complaints efficiently via telephone and email Acknowledge orders back to customers via email Pre-advise customers on potential shortages, reasons, and next availability Log and track all complaints and queries, ensuring timely resolution Stock & Delivery Coordination Gather stock data from Operations and communicate effectively to customers and internal teams Support stock allocation and ensure smooth delivery planning with Logistics Operators Provide adequate lead time for dispatch to meet deadlines and minimize costs Administration Maintain and update customer account data and master records Prepare reports on complaints and service performance as requested Support team leader or manager with administrative tasks Performance & Communication Achieve and maintain a customer service level of 98.5% Share weekly service updates internally and externally Communicate daily with customers on service matters Collaborate cross-functionally with Sales, Operations, and Logistics teams Participate in customer performance reviews and project work as needed Qualifications Proven track record of delivering exceptional B2B customer service for 5+ years, consistently meeting and exceeding client expectations. Expertise in logistics and international shipping, including navigating complex post-Brexit documentation and ensuring seamless customs clearance for European orders. Degree-level education or equivalent professional expertise, demonstrating strong analytical and organizational skills. Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations. Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems. Exceptional communication skills (verbal and written), with a reputation for precision, attention to detail, and proactive problem-solving. Additional Information This role requires regular presence in the London office. While they currently operate a hybrid model with three office days per week, additional in-office time may be required to support business needs.
We're looking for an experienced Employee Relations Advisor to join a busy HR team within a large education organisation. This is a hands-on role with a strong focus on employee relations and casework rather than recruitment or learning and development. You'll provide clear, practical advice to managers on disciplinary, grievance, absence, performance and capability matters, ensuring cases are handled fairly, consistently and in line with employment law and internal policy. The Organisation This forward-thinking education provider is committed to creating a positive, inclusive workplace where every member of staff can thrive. Their focus is on empowering people, strengthening leadership capability, and driving meaningful organisational change aligned to their long-term vision. Role Purpose Act as the primary HR contact for managers, providing expert advice on employee relations and employment law matters. Proactively manage and resolve a varied ER caseload, ensuring cases are handled fairly, consistently and within appropriate timescales. Support managers in applying policies confidently, maintaining legal compliance and promoting effective people management practice. Role Responsibilities Manage a full ER caseload end-to-end including disciplinaries, grievances, absence management, performance and complex investigations, ensuring legal compliance and timely resolution. Provide clear, legally compliant advice to managers, coaching them through difficult conversations and formal processes. Liaise with trade union representatives and external bodies such as Occupational Health where appropriate. Support formal hearings and case reviews, ensuring fair process and consistent application of policy. Contribute to HR reporting, payroll data accuracy and continuous improvement of policies, procedures and ER training. Essential Requirements At least 2 years' experience working in HR, giving advice to managers on people issues. Good knowledge of employment law and how to apply it properly in real workplace situations. CIPD Level 5 qualified, working towards it, or willing to work towards it. Strong organisation skills, able to manage multiple cases at once and meet deadlines. Confident communicator who can handle sensitive situations professionally and keep information confidential. Benefits Generous annual leave and pension scheme. Professional development opportunities to support continued growth. Inclusive, supportive environment that values innovation and wellbeing. Access to staff discounts and health & wellbeing initiatives. Don't wait, apply today and be part of an inspiring educational environment that transforms lives! We have multiple jobs across this region currently so even if this one isn't quite right for you, we'd love to hear from you regardless. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd phone number removed acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited. Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
Feb 11, 2026
Full time
We're looking for an experienced Employee Relations Advisor to join a busy HR team within a large education organisation. This is a hands-on role with a strong focus on employee relations and casework rather than recruitment or learning and development. You'll provide clear, practical advice to managers on disciplinary, grievance, absence, performance and capability matters, ensuring cases are handled fairly, consistently and in line with employment law and internal policy. The Organisation This forward-thinking education provider is committed to creating a positive, inclusive workplace where every member of staff can thrive. Their focus is on empowering people, strengthening leadership capability, and driving meaningful organisational change aligned to their long-term vision. Role Purpose Act as the primary HR contact for managers, providing expert advice on employee relations and employment law matters. Proactively manage and resolve a varied ER caseload, ensuring cases are handled fairly, consistently and within appropriate timescales. Support managers in applying policies confidently, maintaining legal compliance and promoting effective people management practice. Role Responsibilities Manage a full ER caseload end-to-end including disciplinaries, grievances, absence management, performance and complex investigations, ensuring legal compliance and timely resolution. Provide clear, legally compliant advice to managers, coaching them through difficult conversations and formal processes. Liaise with trade union representatives and external bodies such as Occupational Health where appropriate. Support formal hearings and case reviews, ensuring fair process and consistent application of policy. Contribute to HR reporting, payroll data accuracy and continuous improvement of policies, procedures and ER training. Essential Requirements At least 2 years' experience working in HR, giving advice to managers on people issues. Good knowledge of employment law and how to apply it properly in real workplace situations. CIPD Level 5 qualified, working towards it, or willing to work towards it. Strong organisation skills, able to manage multiple cases at once and meet deadlines. Confident communicator who can handle sensitive situations professionally and keep information confidential. Benefits Generous annual leave and pension scheme. Professional development opportunities to support continued growth. Inclusive, supportive environment that values innovation and wellbeing. Access to staff discounts and health & wellbeing initiatives. Don't wait, apply today and be part of an inspiring educational environment that transforms lives! We have multiple jobs across this region currently so even if this one isn't quite right for you, we'd love to hear from you regardless. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd phone number removed acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited. Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
Job Title: Principal Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Lead the end-to-end development of complex fluid systems, shaping designs that meet demanding performance and environmental requirements Create and review high-value engineering deliverables - for schematics and P&IDs to calculations, system descriptions, and 3D models Drive advanced system analyses , including flow, pressure, thermal, and transient modelling to validate performance under challenging conditions Select and assess critical equipment (pumps, compressors, valves, heat exchangers, filters, tanks), ensuring it meet tough submarine operating environments Champion technology integrity by reviewing supplier documentation, ensuring full compliance with shock, vibration, atmosphere, temperature, maintainability, and access constraints Influence design quality and safety, contributing to reviews, hazard studies, verification activities, and resolution of technical issues, modifications, and non-conformances Your skills and experiences: Essential: Educated to degree level, with Chartered Engineer status highly desirable Solid background in mechanical, marine, process, or fluid systems engineering gained with a complex or highly regulated environment Strong knowledge of fluid dynamics, thermodynamics, pressure-drop behaviour, transient analysis , and system performance modelling Demonstrated technical expertise in the design, analysis , and integration of both compressible and incompressible fluid systems Desirable: Experience using industry-standard modelling and analysis tools such as FloMASTER, FluidFlow, MATLAB, CFD packages, ANSYS, or similar Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Mechanical Engineering Discipline team: This is an exciting opportunity to join the SSN AUKUS Platform Mechanical Integrated Delivery Team as a Principal Mechanical Design Engineer, where you'll serve as a technical specialist for some of the submarine's most critical compressible and incompressible fluid systems. In this role, you'll take ownership of high-integrity mechanical designs that must perform flawlessly within one of the most demanding engineering environments in the world. You'll shape complex system solutions, influence platform-level decisions , and ensure designs meet the rigorous performance, safety, and environmental requirements unique to submarine engineering. This a chance to work at the forefront of next-generation naval capability, tackling challenging technical problems and contributing directly to one of the UK's most advanced defence programmes. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 27th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 11, 2026
Full time
Job Title: Principal Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Lead the end-to-end development of complex fluid systems, shaping designs that meet demanding performance and environmental requirements Create and review high-value engineering deliverables - for schematics and P&IDs to calculations, system descriptions, and 3D models Drive advanced system analyses , including flow, pressure, thermal, and transient modelling to validate performance under challenging conditions Select and assess critical equipment (pumps, compressors, valves, heat exchangers, filters, tanks), ensuring it meet tough submarine operating environments Champion technology integrity by reviewing supplier documentation, ensuring full compliance with shock, vibration, atmosphere, temperature, maintainability, and access constraints Influence design quality and safety, contributing to reviews, hazard studies, verification activities, and resolution of technical issues, modifications, and non-conformances Your skills and experiences: Essential: Educated to degree level, with Chartered Engineer status highly desirable Solid background in mechanical, marine, process, or fluid systems engineering gained with a complex or highly regulated environment Strong knowledge of fluid dynamics, thermodynamics, pressure-drop behaviour, transient analysis , and system performance modelling Demonstrated technical expertise in the design, analysis , and integration of both compressible and incompressible fluid systems Desirable: Experience using industry-standard modelling and analysis tools such as FloMASTER, FluidFlow, MATLAB, CFD packages, ANSYS, or similar Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Mechanical Engineering Discipline team: This is an exciting opportunity to join the SSN AUKUS Platform Mechanical Integrated Delivery Team as a Principal Mechanical Design Engineer, where you'll serve as a technical specialist for some of the submarine's most critical compressible and incompressible fluid systems. In this role, you'll take ownership of high-integrity mechanical designs that must perform flawlessly within one of the most demanding engineering environments in the world. You'll shape complex system solutions, influence platform-level decisions , and ensure designs meet the rigorous performance, safety, and environmental requirements unique to submarine engineering. This a chance to work at the forefront of next-generation naval capability, tackling challenging technical problems and contributing directly to one of the UK's most advanced defence programmes. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 27th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Principal Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Lead the end-to-end development of complex fluid systems, shaping designs that meet demanding performance and environmental requirements Create and review high-value engineering deliverables - for schematics and P&IDs to calculations, system descriptions, and 3D models Drive advanced system analyses , including flow, pressure, thermal, and transient modelling to validate performance under challenging conditions Select and assess critical equipment (pumps, compressors, valves, heat exchangers, filters, tanks), ensuring it meet tough submarine operating environments Champion technology integrity by reviewing supplier documentation, ensuring full compliance with shock, vibration, atmosphere, temperature, maintainability, and access constraints Influence design quality and safety, contributing to reviews, hazard studies, verification activities, and resolution of technical issues, modifications, and non-conformances Your skills and experiences: Essential: Educated to degree level, with Chartered Engineer status highly desirable Solid background in mechanical, marine, process, or fluid systems engineering gained with a complex or highly regulated environment Strong knowledge of fluid dynamics, thermodynamics, pressure-drop behaviour, transient analysis , and system performance modelling Demonstrated technical expertise in the design, analysis , and integration of both compressible and incompressible fluid systems Desirable: Experience using industry-standard modelling and analysis tools such as FloMASTER, FluidFlow, MATLAB, CFD packages, ANSYS, or similar Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Mechanical Engineering Discipline team: This is an exciting opportunity to join the SSN AUKUS Platform Mechanical Integrated Delivery Team as a Principal Mechanical Design Engineer, where you'll serve as a technical specialist for some of the submarine's most critical compressible and incompressible fluid systems. In this role, you'll take ownership of high-integrity mechanical designs that must perform flawlessly within one of the most demanding engineering environments in the world. You'll shape complex system solutions, influence platform-level decisions , and ensure designs meet the rigorous performance, safety, and environmental requirements unique to submarine engineering. This a chance to work at the forefront of next-generation naval capability, tackling challenging technical problems and contributing directly to one of the UK's most advanced defence programmes. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 27th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 11, 2026
Full time
Job Title: Principal Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: Lead the end-to-end development of complex fluid systems, shaping designs that meet demanding performance and environmental requirements Create and review high-value engineering deliverables - for schematics and P&IDs to calculations, system descriptions, and 3D models Drive advanced system analyses , including flow, pressure, thermal, and transient modelling to validate performance under challenging conditions Select and assess critical equipment (pumps, compressors, valves, heat exchangers, filters, tanks), ensuring it meet tough submarine operating environments Champion technology integrity by reviewing supplier documentation, ensuring full compliance with shock, vibration, atmosphere, temperature, maintainability, and access constraints Influence design quality and safety, contributing to reviews, hazard studies, verification activities, and resolution of technical issues, modifications, and non-conformances Your skills and experiences: Essential: Educated to degree level, with Chartered Engineer status highly desirable Solid background in mechanical, marine, process, or fluid systems engineering gained with a complex or highly regulated environment Strong knowledge of fluid dynamics, thermodynamics, pressure-drop behaviour, transient analysis , and system performance modelling Demonstrated technical expertise in the design, analysis , and integration of both compressible and incompressible fluid systems Desirable: Experience using industry-standard modelling and analysis tools such as FloMASTER, FluidFlow, MATLAB, CFD packages, ANSYS, or similar Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Mechanical Engineering Discipline team: This is an exciting opportunity to join the SSN AUKUS Platform Mechanical Integrated Delivery Team as a Principal Mechanical Design Engineer, where you'll serve as a technical specialist for some of the submarine's most critical compressible and incompressible fluid systems. In this role, you'll take ownership of high-integrity mechanical designs that must perform flawlessly within one of the most demanding engineering environments in the world. You'll shape complex system solutions, influence platform-level decisions , and ensure designs meet the rigorous performance, safety, and environmental requirements unique to submarine engineering. This a chance to work at the forefront of next-generation naval capability, tackling challenging technical problems and contributing directly to one of the UK's most advanced defence programmes. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 27th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Location(s):UK, Europe & Africa : UK : London BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Job specification London. Full time. Job Description The role holder: Defines and delivers a client's information management and exploitation strategy to transform the way an organisation derives value from its data assets, whilst securing and managing them appropriately. The Data Consultant has expertise in data exploitation, data solutions, data management, problem solving and business consulting and analysis. This puts them in a position to advise client organisations on data-driven transformation. The Data Consultant focuses on the people, process, business change, requirements and planning aspects of data challenges, but will have a good high-level understanding of approaches, techniques and tools in data architecture, data solution delivery and data science. Works under broad direction. Work is often self-initiated. Is fully responsible for meeting allocated technical and/or group objectives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities. Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism. Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments. Leads on user/customer and group collaboration throughout all stages of work. Ensures users' needs are met consistently through each work stage. Builds appropriate and effective business relationships across the organisation and with customers, suppliers and partners. Creates and supports collaborative ways of working across group/area of responsibility. Facilitates collaboration between stakeholders who have diverse objectives. Implements and executes policies aligned to strategic plans. Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Engages and coordinates with subject matter experts to resolve complex issues as they relate to customer/organisational requirements. Understands the relationships between own specialism and customer/organisational requirements. Core Duties Understands and distils business challenges in complex environments, providing thought leadership. Develops and actions data strategies and roadmaps, for example through undertaking maturity assessments and user needs analysis to define a vision and articulate the steps to achieving it. Considers business and cultural change aspects alongside technical data challenges. Defines and supports the implementation of an organisation's data governance framework. Defines the operating model required to support an organisation's data vision. Develops relationships with senior client stakeholders and represents their interests. Translates business goals into actionable plans. Communicates complex data challenges and strategies to senior client stakeholders and delivery teams. Takes responsibility for understanding client requirements and user needs, delivering analysis and problem resolution. Identifies, evaluates and recommends options. Manages the investigation of corporate data requirements. Coordinates the application of data analysis and data modelling techniques, based upon a detailed understanding of corporate information requirements, in order to establish, modify or maintain data structures and their associated components (entity descriptions, relationship descriptions, attribute definitions). Seeks to fully address client needs, enhancing the capabilities and effectiveness of solutions by ensuring that they are properly understood and appropriately exploited. Provides well-informed advice, typically on more than one topic, taking steps to ensure that it is properly understood and appropriately exploited. Works under the supervision of and provides support to seniors in the analysis and documentation of strategic data options and direction. Drafts and maintains policies, standards and procedures for information and/or data governance. Reviews information and data systems for compliance against organisational policies, legislation and risk. Makes recommendations for implementing any required changes. Applies in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach influencing customers accordingly. How we will support you Work-life balance is important; you can work around core hours with flexible and part-time working As many of our customers work predominantly in the office, we expect all of our staff to work at least 3 days per week in the office You'll get 25 days holiday a year and the option to buy/sell and carry over from the year before Our flexible benefits package includes private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. About our team Our people are what differentiates us; they are resourceful, innovative and dedicated. We have a mix of generalists and specialists and recognise that this diversity contributes to our success. We recognise the benefits of forming teams from a mix of disciplines, which allows us to come up with cutting-edge, high-quality solutions. Our breadth of work across the Public Sector provides diverse opportunities for our people to develop their careers in new areas of expertise and with new clients. You'll be part of a big company, but we try to create a culture that feels like a small one. The work will stretch you and be challenging, but we encourage a healthy work-life balance. Most of all, we know teams who work well together also perform well. We'll do everything we can to ensure you have fun at work, and in social activities outside of it whether that's virtually or in person, as conditions allow. You will be joining our National Security business which is the largest area within our UK business. Our mission is to be the most trusted partner for our National Security clients in delivery of their core mission. At the end of 2020 we had over 700 employees working across our security and law enforcement customers. This year, we are looking to build on our success and grow even further by recruiting over 100 new members to our team. We have a rich history of working within National Security. In fact, we have over 40 years' experience of delivering advice and solutions to our customers in this sector, supporting them in carrying out their vital missions. More about BAE Systems You will work for a division of BAE Systems who helps nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We're a consultancy and products business and employ smart, motivated individuals who work together across a range of projects and products. You'll get to work on a variety of different systems for different customers throughout your career with us. We're passionate about Diversity and Inclusion in our workforce and the people you'll work with will reflect this. We employ over 4,000 people across 18 countries in the Americas, APAC, UK and EMEA. For more information please visit our website: Help us secure a connected world. Apply now and be inspired. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. Division overview: Government . click apply for full job details
Feb 11, 2026
Full time
Location(s):UK, Europe & Africa : UK : London BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Job specification London. Full time. Job Description The role holder: Defines and delivers a client's information management and exploitation strategy to transform the way an organisation derives value from its data assets, whilst securing and managing them appropriately. The Data Consultant has expertise in data exploitation, data solutions, data management, problem solving and business consulting and analysis. This puts them in a position to advise client organisations on data-driven transformation. The Data Consultant focuses on the people, process, business change, requirements and planning aspects of data challenges, but will have a good high-level understanding of approaches, techniques and tools in data architecture, data solution delivery and data science. Works under broad direction. Work is often self-initiated. Is fully responsible for meeting allocated technical and/or group objectives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities. Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism. Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments. Leads on user/customer and group collaboration throughout all stages of work. Ensures users' needs are met consistently through each work stage. Builds appropriate and effective business relationships across the organisation and with customers, suppliers and partners. Creates and supports collaborative ways of working across group/area of responsibility. Facilitates collaboration between stakeholders who have diverse objectives. Implements and executes policies aligned to strategic plans. Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Engages and coordinates with subject matter experts to resolve complex issues as they relate to customer/organisational requirements. Understands the relationships between own specialism and customer/organisational requirements. Core Duties Understands and distils business challenges in complex environments, providing thought leadership. Develops and actions data strategies and roadmaps, for example through undertaking maturity assessments and user needs analysis to define a vision and articulate the steps to achieving it. Considers business and cultural change aspects alongside technical data challenges. Defines and supports the implementation of an organisation's data governance framework. Defines the operating model required to support an organisation's data vision. Develops relationships with senior client stakeholders and represents their interests. Translates business goals into actionable plans. Communicates complex data challenges and strategies to senior client stakeholders and delivery teams. Takes responsibility for understanding client requirements and user needs, delivering analysis and problem resolution. Identifies, evaluates and recommends options. Manages the investigation of corporate data requirements. Coordinates the application of data analysis and data modelling techniques, based upon a detailed understanding of corporate information requirements, in order to establish, modify or maintain data structures and their associated components (entity descriptions, relationship descriptions, attribute definitions). Seeks to fully address client needs, enhancing the capabilities and effectiveness of solutions by ensuring that they are properly understood and appropriately exploited. Provides well-informed advice, typically on more than one topic, taking steps to ensure that it is properly understood and appropriately exploited. Works under the supervision of and provides support to seniors in the analysis and documentation of strategic data options and direction. Drafts and maintains policies, standards and procedures for information and/or data governance. Reviews information and data systems for compliance against organisational policies, legislation and risk. Makes recommendations for implementing any required changes. Applies in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach influencing customers accordingly. How we will support you Work-life balance is important; you can work around core hours with flexible and part-time working As many of our customers work predominantly in the office, we expect all of our staff to work at least 3 days per week in the office You'll get 25 days holiday a year and the option to buy/sell and carry over from the year before Our flexible benefits package includes private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. About our team Our people are what differentiates us; they are resourceful, innovative and dedicated. We have a mix of generalists and specialists and recognise that this diversity contributes to our success. We recognise the benefits of forming teams from a mix of disciplines, which allows us to come up with cutting-edge, high-quality solutions. Our breadth of work across the Public Sector provides diverse opportunities for our people to develop their careers in new areas of expertise and with new clients. You'll be part of a big company, but we try to create a culture that feels like a small one. The work will stretch you and be challenging, but we encourage a healthy work-life balance. Most of all, we know teams who work well together also perform well. We'll do everything we can to ensure you have fun at work, and in social activities outside of it whether that's virtually or in person, as conditions allow. You will be joining our National Security business which is the largest area within our UK business. Our mission is to be the most trusted partner for our National Security clients in delivery of their core mission. At the end of 2020 we had over 700 employees working across our security and law enforcement customers. This year, we are looking to build on our success and grow even further by recruiting over 100 new members to our team. We have a rich history of working within National Security. In fact, we have over 40 years' experience of delivering advice and solutions to our customers in this sector, supporting them in carrying out their vital missions. More about BAE Systems You will work for a division of BAE Systems who helps nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We're a consultancy and products business and employ smart, motivated individuals who work together across a range of projects and products. You'll get to work on a variety of different systems for different customers throughout your career with us. We're passionate about Diversity and Inclusion in our workforce and the people you'll work with will reflect this. We employ over 4,000 people across 18 countries in the Americas, APAC, UK and EMEA. For more information please visit our website: Help us secure a connected world. Apply now and be inspired. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. Division overview: Government . click apply for full job details
Tuscany House, White Hart Ln, Basingstoke RG21 4AF, UK Job Description Posted Monday 9 February 2026 at 06:00 Employee Relations Manager - Grandir UK At Grandir UK, our people are at the heart of everything we do. We are seeking an experienced and proactive Employee Relations Manager to join our People Team, playing a key role in fostering a positive, fair and inclusive working environment across our nurseries and support functions. This is an exciting opportunity for a confident Employee Relations professional to lead on complex employee relations matters, provide expert guidance to managers, and help shape people practices that support both our colleagues and the children and families we serve. You will promote a culture of consistency, trust and best practice while ensuring compliance with employment legislation and company policies. Key Responsibilities Take ownership of complex employee relations matters from initial assessment through to resolution, including disciplinary issues, grievances, investigations and high-risk or safeguarding-related cases. Provide oversight and guidance for employee relations casework managed by HR Advisors and Employee Relations Specialists. Lead on cases progressing to employment tribunal stage, guiding the business through each step of the process. Deliver clear, confident and commercially focused employee relations advice to managers across the organisation. Handle sensitive and confidential matters with professionalism, discretion and sound judgement. Ensure all employee relations activity aligns with UK employment legislation, company policies and best practice. Support and coach managers through employee relations procedures, building confidence and long-term capability. Produce clear, well-structured documentation including investigation reports, case summaries and formal correspondence. Work collaboratively with HR Advisors, HR Administrators and HR Business Partners to deliver a joined-up employee relations service. Contribute to the continuous improvement of employee relations processes, documentation and ways of working. Maintain accurate case records and provide insight into trends, risks and opportunities for improvement. We Are Looking For Extensive experience in a specialist Employee Relations role, confidently managing complex cases in a fast-paced environment. Proven ability to manage and prioritise multiple employee relations cases simultaneously. Strong experience handling employment tribunal claims alongside broader employee relations casework. Up-to-date and practical knowledge of UK employment law. Ability to influence, advise and constructively challenge managers and senior stakeholders. Experience coaching, mentoring or developing others within an HR or employee relations environment is desirable but can be developed in the role. Comfortable working remotely while remaining collaborative, responsive and engaged. A resilient, pragmatic and solutions focused approach with strong attention to detail. What We Offer Refer a friend bonus. Recommend friends and family to join Grandir UK and receive a cash reward. Generous childcare discount. 31 days annual leave including bank holidays (full time equivalent), plus an additional 3 days over the Christmas period. Wellbeing Day. An extra day off just for you. Access to our employee benefits portal with discounts at hundreds of high street and online retailers, with options to convert points into cash rewards. 24/7 remote GP access. Healthcare cash plan. Claim money back on everyday medical expenses such as dental care and physiotherapy. May I Say Thank You Month. A company wide celebration recognising the dedication and impact of our teams. The opportunity to work for a Great Place to Work certified organisation, where people are truly at the heart of everything we do. Tuscany House, White Hart Ln, Basingstoke RG21 4AF, UK
Feb 11, 2026
Full time
Tuscany House, White Hart Ln, Basingstoke RG21 4AF, UK Job Description Posted Monday 9 February 2026 at 06:00 Employee Relations Manager - Grandir UK At Grandir UK, our people are at the heart of everything we do. We are seeking an experienced and proactive Employee Relations Manager to join our People Team, playing a key role in fostering a positive, fair and inclusive working environment across our nurseries and support functions. This is an exciting opportunity for a confident Employee Relations professional to lead on complex employee relations matters, provide expert guidance to managers, and help shape people practices that support both our colleagues and the children and families we serve. You will promote a culture of consistency, trust and best practice while ensuring compliance with employment legislation and company policies. Key Responsibilities Take ownership of complex employee relations matters from initial assessment through to resolution, including disciplinary issues, grievances, investigations and high-risk or safeguarding-related cases. Provide oversight and guidance for employee relations casework managed by HR Advisors and Employee Relations Specialists. Lead on cases progressing to employment tribunal stage, guiding the business through each step of the process. Deliver clear, confident and commercially focused employee relations advice to managers across the organisation. Handle sensitive and confidential matters with professionalism, discretion and sound judgement. Ensure all employee relations activity aligns with UK employment legislation, company policies and best practice. Support and coach managers through employee relations procedures, building confidence and long-term capability. Produce clear, well-structured documentation including investigation reports, case summaries and formal correspondence. Work collaboratively with HR Advisors, HR Administrators and HR Business Partners to deliver a joined-up employee relations service. Contribute to the continuous improvement of employee relations processes, documentation and ways of working. Maintain accurate case records and provide insight into trends, risks and opportunities for improvement. We Are Looking For Extensive experience in a specialist Employee Relations role, confidently managing complex cases in a fast-paced environment. Proven ability to manage and prioritise multiple employee relations cases simultaneously. Strong experience handling employment tribunal claims alongside broader employee relations casework. Up-to-date and practical knowledge of UK employment law. Ability to influence, advise and constructively challenge managers and senior stakeholders. Experience coaching, mentoring or developing others within an HR or employee relations environment is desirable but can be developed in the role. Comfortable working remotely while remaining collaborative, responsive and engaged. A resilient, pragmatic and solutions focused approach with strong attention to detail. What We Offer Refer a friend bonus. Recommend friends and family to join Grandir UK and receive a cash reward. Generous childcare discount. 31 days annual leave including bank holidays (full time equivalent), plus an additional 3 days over the Christmas period. Wellbeing Day. An extra day off just for you. Access to our employee benefits portal with discounts at hundreds of high street and online retailers, with options to convert points into cash rewards. 24/7 remote GP access. Healthcare cash plan. Claim money back on everyday medical expenses such as dental care and physiotherapy. May I Say Thank You Month. A company wide celebration recognising the dedication and impact of our teams. The opportunity to work for a Great Place to Work certified organisation, where people are truly at the heart of everything we do. Tuscany House, White Hart Ln, Basingstoke RG21 4AF, UK
Hi, we're PEXA! We know you'll Google us before applying, so let's keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we're helping 20,000+ families into their homes each week. We're passionate about solving problems for our customers - always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community. We're growing fast, that is where you come in. We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes. Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property. We are seeking a commercially minded, second line Risk Partner to join the UK group risk function where technology risk management plays a critical role in safeguarding the group. This is a hands on role with responsibility for advice, overseeing regulatory change and monitoring and embedding a strong risk & compliance culture across these functional lines. This is a second line risk partner role that oversees technology and cyber risks - it does not design or operate cyber security controls. This role will work in close partnership with senior leadership teams across Product, IT, Cyber, Information Security and Operational Resilience with the IT and Product functions. You will provide independent advice, oversight, monitoring and constructive challenge to these functions on their management of technology and cyber security risks. The role acts as a specialist advisor to ensure risk remain with UK defined risk appetite. The role holder will be expected to take end to end ownership across risk advisory & guidance, risk oversight and support with regulatory returns (including REP0018 submission on IT Security & Operational Risk). Key Accountabilities Second Line Oversight: Provide oversight, review and challenge of the cyber risk profile and cyber control environment. Highlight control gaps and collaborate with control owners on remediation plans. Review & assess changes to technology platform and products that impact UK group risks & risk profile. Contribute towards the development and enhancement of technology risk framework and ensure alignment with evolving regulatory expectations. Business Partnering & Advisory: Be the subject matter expert to IT and Product functional leaders, providing guidance on risk identification, controls improvements and risk mitigation for new product features, projects, contracts or business change. Proactive risk engagement and early intervention by engaging early during solution design, procurement etc for IT and product changes to assess risks. Risk Framework Embedding: Drive the adoption of the UK Risk Framework, ensuring processes align with standards. Risk & Control Self Assessments (RCSAs): Reporting & Governance: Controls, Compliance & Regulation: Incident & Issue Management: Support the resolution of risk events, perform root cause analysis and ensure learnings are translated into actionable improvements. Monitoring & Assurance: Track Key Risk Indicators (KRIs) to identify emerging trends. Conduct in depth reviews of the Product, IT & Cyber function, their adoption & implementation of technology and reporting to risk matters to oversight committees. Perform risk based deep dives to identify and understand product, technology and cyber security related risk drivers and work in partnership with the first line function to identify key programmes/tasks to address these. This is expected across core technology risk domains of resilience and continuity, cloud and third party, data governance and protection, generative AI and broader AI adoption, technology delivery and change. Design, recommend and complete assurance programmes and controls testing, feeding results into risk assessments and reporting. Skills & Experience At least 5 years' experience within second line risk management with an EMI, payments or fintech. Prior experience in technology risk management and compliance within regulated environment. Strong understanding of technology, cyber risk, resilience, IT controls & governance frameworks. Familiarity with frameworks and standards such as SOC 2 and ISO 27001. Deep understanding of risk management principles (eg ISO 31000, COSO). Strong working knowledge of FCA regulation for EMIs and UK regulatory landscape, including ICO. Practical, commercial approach to risk management. Ability to manage complex analysis, interpret regulatory standards and provide high quality oversight. Demonstrable ability to integrate risk management and control frameworks with sharp commercial insight, enabling responsible and scalable business growth. Excellent analytical & problem solving skills, with a track record of driving root cause analysis and effective solutions. Excellent written and verbal communication skills with the ability to influence and challenge constructively. Strong organisational skills & experience working in a fast paced, dynamic environment with tight deadlines. Strong analysis skills to translate complex risk issues into actionable business insights. Professional qualification in Risk Management desirable. £90,000 - £100,000 a year + Bonus + Benefits Why become a PEXArian? Great question! Being a PEXArian is so much more than just a job. We're a passionate, motivated and unashamedly enthusiastic bunch at PEXA - we love what we do and we're proud to admit it! Creating brilliant experiences for our members and their clients wouldn't be possible without ensuring we deliver an exceptional employee experience. Your growth We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools. Your wellness We care about your holistic wellbeing. Your work/life blend We know that work is just one aspect of your life - we want to help you create your ideal work/life blend, rather than squeezing in life around work. Sounds like you? We at PEXA are ready so if this role sounds like you apply today. To be conducted as part of post offer employment checks: The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at GDPR Compliance Digital Completion UK Limited (trading name "PEXA"), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited(a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, United Home Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN ; ASX: PXA) (referred tocollectively as"PEXA Group"). When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice.
Feb 11, 2026
Full time
Hi, we're PEXA! We know you'll Google us before applying, so let's keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we're helping 20,000+ families into their homes each week. We're passionate about solving problems for our customers - always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community. We're growing fast, that is where you come in. We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes. Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property. We are seeking a commercially minded, second line Risk Partner to join the UK group risk function where technology risk management plays a critical role in safeguarding the group. This is a hands on role with responsibility for advice, overseeing regulatory change and monitoring and embedding a strong risk & compliance culture across these functional lines. This is a second line risk partner role that oversees technology and cyber risks - it does not design or operate cyber security controls. This role will work in close partnership with senior leadership teams across Product, IT, Cyber, Information Security and Operational Resilience with the IT and Product functions. You will provide independent advice, oversight, monitoring and constructive challenge to these functions on their management of technology and cyber security risks. The role acts as a specialist advisor to ensure risk remain with UK defined risk appetite. The role holder will be expected to take end to end ownership across risk advisory & guidance, risk oversight and support with regulatory returns (including REP0018 submission on IT Security & Operational Risk). Key Accountabilities Second Line Oversight: Provide oversight, review and challenge of the cyber risk profile and cyber control environment. Highlight control gaps and collaborate with control owners on remediation plans. Review & assess changes to technology platform and products that impact UK group risks & risk profile. Contribute towards the development and enhancement of technology risk framework and ensure alignment with evolving regulatory expectations. Business Partnering & Advisory: Be the subject matter expert to IT and Product functional leaders, providing guidance on risk identification, controls improvements and risk mitigation for new product features, projects, contracts or business change. Proactive risk engagement and early intervention by engaging early during solution design, procurement etc for IT and product changes to assess risks. Risk Framework Embedding: Drive the adoption of the UK Risk Framework, ensuring processes align with standards. Risk & Control Self Assessments (RCSAs): Reporting & Governance: Controls, Compliance & Regulation: Incident & Issue Management: Support the resolution of risk events, perform root cause analysis and ensure learnings are translated into actionable improvements. Monitoring & Assurance: Track Key Risk Indicators (KRIs) to identify emerging trends. Conduct in depth reviews of the Product, IT & Cyber function, their adoption & implementation of technology and reporting to risk matters to oversight committees. Perform risk based deep dives to identify and understand product, technology and cyber security related risk drivers and work in partnership with the first line function to identify key programmes/tasks to address these. This is expected across core technology risk domains of resilience and continuity, cloud and third party, data governance and protection, generative AI and broader AI adoption, technology delivery and change. Design, recommend and complete assurance programmes and controls testing, feeding results into risk assessments and reporting. Skills & Experience At least 5 years' experience within second line risk management with an EMI, payments or fintech. Prior experience in technology risk management and compliance within regulated environment. Strong understanding of technology, cyber risk, resilience, IT controls & governance frameworks. Familiarity with frameworks and standards such as SOC 2 and ISO 27001. Deep understanding of risk management principles (eg ISO 31000, COSO). Strong working knowledge of FCA regulation for EMIs and UK regulatory landscape, including ICO. Practical, commercial approach to risk management. Ability to manage complex analysis, interpret regulatory standards and provide high quality oversight. Demonstrable ability to integrate risk management and control frameworks with sharp commercial insight, enabling responsible and scalable business growth. Excellent analytical & problem solving skills, with a track record of driving root cause analysis and effective solutions. Excellent written and verbal communication skills with the ability to influence and challenge constructively. Strong organisational skills & experience working in a fast paced, dynamic environment with tight deadlines. Strong analysis skills to translate complex risk issues into actionable business insights. Professional qualification in Risk Management desirable. £90,000 - £100,000 a year + Bonus + Benefits Why become a PEXArian? Great question! Being a PEXArian is so much more than just a job. We're a passionate, motivated and unashamedly enthusiastic bunch at PEXA - we love what we do and we're proud to admit it! Creating brilliant experiences for our members and their clients wouldn't be possible without ensuring we deliver an exceptional employee experience. Your growth We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools. Your wellness We care about your holistic wellbeing. Your work/life blend We know that work is just one aspect of your life - we want to help you create your ideal work/life blend, rather than squeezing in life around work. Sounds like you? We at PEXA are ready so if this role sounds like you apply today. To be conducted as part of post offer employment checks: The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at GDPR Compliance Digital Completion UK Limited (trading name "PEXA"), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited(a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, United Home Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN ; ASX: PXA) (referred tocollectively as"PEXA Group"). When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice.
Senior PSV Technical Specialist Southwater, West Sussex Basic Salary: £55,000 - £65,000 DOE Full-Time Permanent Monday Thursday: 8:00am 5:00pm Friday: 8:00am 3:00pm An excellent opportunity has become available for a Senior PSV Technical Specialist to join a growing Minibus and Midicoach sales and aftersales specialist based in Southwater, West Sussex . With deep engineering knowledge, a future-focused mindset, and an unrivalled approach to service, they help public and private sector operators unlock the full potential of their fleets. As the Senior PSV Technical Specialist, you will be the company's technical expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs). You will be responsible for ensuring technical excellence and providing expert guidance in supporting thousands of vehicles across the UK and Ireland. In this role, you will be the first step in technical escalation for a team of PSV technicians based locally in Southwater and a group of field service technicians on the road nationally. You will work with the Head of Operations as a point of liaison with the factories that supply the vehicles, collaborating closely to maintain and enhance vehicle performance and quality. The ideal candidate should possess an automotive qualification or equivalent industry experience and training, have extensive experience as an engineering or technical lead in the transport industry. The position offers long-term stability, strong earning potential, and ongoing technical development within a growing aftersales operation. Key Responsibilities Act as the company's subject matter expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs) and their associated systems, providing technical advice and support to internal teams and external stakeholders. Work alongside the Head of Operations when liaising with the factories supplying the vehicles, fostering strong relationships, and ensuring seamless communication for technical matters, including technical resolution and problem solving, acting as technical lead on product development and improvement engineering. Lead technical training sessions and workshops for internal teams, ensuring a high level of product knowledge and proficiency in handling technical issues for minibus, bus, coach, EV s and systems. Oversee and contribute to the development and updating of technical documentation, service manuals, and troubleshooting guides for all vehicles. Collaborate with the Aftersales team to resolve complex technical issues and provide guidance on effective repair and maintenance procedures for all vehicle types. You will be the primary escalation path for technical support on all customer issues and vehicle off road issues, to guide the team towards an effective resolution. Stay updated on industry trends, new technologies, and regulations related to passenger transport vehicles and Electric Vehicles (EVs) and implement best practices accordingly. Conduct regular technical audits and quality checks on vehicles to ensure compliance with internal and external standards. Act as a technical advisor for customers and our approved service and repair network, addressing their queries and concerns related to vehicle performance, safety, adherence to regulations, and EV technology. Lead or contribute to special projects related to vehicle improvements, modifications, or customizations, with a particular emphasis on Electric Vehicles (EVs) and sustainable mobility solutions. Travel across the UK and to Turkey Lithuania Spain or Ireland will be required from time to time and may require flexibility of working hours. Your Background & Skillset Automotive qualification or equivalent in Automotive Engineering, Mechanical Engineering, or a related field, along with substantial hands-on experience in the transport industry. A minimum of 5 years of experience in a leadership or technical role within the transport industry, with expertise in minibus, bus, coach, with exposure to Electric Vehicles (EVs) and associated systems. Profound understanding of passenger transport vehicle systems, components, CANBUS architecture, remote diagnosis assistance, and EV technology, with proven ability to diagnose and resolve technical challenges. Outstanding communication and interpersonal abilities to facilitate effective collaboration with internal teams, external suppliers, and customers. Strong independent and team-based work capabilities, proficiently managing multiple projects and priorities concurrently. Exceptional problem-solving skills and meticulous attention to detail, ensuring the highest level of technical accuracy and compliance. Demonstrated track record of advancing technical excellence, sustainability, and continuous improvement initiatives within the passenger transport industry. Sound commercial acumen and adeptness with the Microsoft Office 365 suite of software. What s in it for you? Starting Salary £55,000 to £65,000 DOE Hours Monday to Thursday 8am to 5 pm, Friday 8am to 3pm. 25 days holiday + Bank holidays Statutory sick pay. Workplace Pension Scheme. Employee benefits portal. Cycle to Work Scheme. Apply today to join a growing company as a Senior PSV Technical Specialist , where your skills will be valued and your development actively supported.
Feb 11, 2026
Full time
Senior PSV Technical Specialist Southwater, West Sussex Basic Salary: £55,000 - £65,000 DOE Full-Time Permanent Monday Thursday: 8:00am 5:00pm Friday: 8:00am 3:00pm An excellent opportunity has become available for a Senior PSV Technical Specialist to join a growing Minibus and Midicoach sales and aftersales specialist based in Southwater, West Sussex . With deep engineering knowledge, a future-focused mindset, and an unrivalled approach to service, they help public and private sector operators unlock the full potential of their fleets. As the Senior PSV Technical Specialist, you will be the company's technical expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs). You will be responsible for ensuring technical excellence and providing expert guidance in supporting thousands of vehicles across the UK and Ireland. In this role, you will be the first step in technical escalation for a team of PSV technicians based locally in Southwater and a group of field service technicians on the road nationally. You will work with the Head of Operations as a point of liaison with the factories that supply the vehicles, collaborating closely to maintain and enhance vehicle performance and quality. The ideal candidate should possess an automotive qualification or equivalent industry experience and training, have extensive experience as an engineering or technical lead in the transport industry. The position offers long-term stability, strong earning potential, and ongoing technical development within a growing aftersales operation. Key Responsibilities Act as the company's subject matter expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs) and their associated systems, providing technical advice and support to internal teams and external stakeholders. Work alongside the Head of Operations when liaising with the factories supplying the vehicles, fostering strong relationships, and ensuring seamless communication for technical matters, including technical resolution and problem solving, acting as technical lead on product development and improvement engineering. Lead technical training sessions and workshops for internal teams, ensuring a high level of product knowledge and proficiency in handling technical issues for minibus, bus, coach, EV s and systems. Oversee and contribute to the development and updating of technical documentation, service manuals, and troubleshooting guides for all vehicles. Collaborate with the Aftersales team to resolve complex technical issues and provide guidance on effective repair and maintenance procedures for all vehicle types. You will be the primary escalation path for technical support on all customer issues and vehicle off road issues, to guide the team towards an effective resolution. Stay updated on industry trends, new technologies, and regulations related to passenger transport vehicles and Electric Vehicles (EVs) and implement best practices accordingly. Conduct regular technical audits and quality checks on vehicles to ensure compliance with internal and external standards. Act as a technical advisor for customers and our approved service and repair network, addressing their queries and concerns related to vehicle performance, safety, adherence to regulations, and EV technology. Lead or contribute to special projects related to vehicle improvements, modifications, or customizations, with a particular emphasis on Electric Vehicles (EVs) and sustainable mobility solutions. Travel across the UK and to Turkey Lithuania Spain or Ireland will be required from time to time and may require flexibility of working hours. Your Background & Skillset Automotive qualification or equivalent in Automotive Engineering, Mechanical Engineering, or a related field, along with substantial hands-on experience in the transport industry. A minimum of 5 years of experience in a leadership or technical role within the transport industry, with expertise in minibus, bus, coach, with exposure to Electric Vehicles (EVs) and associated systems. Profound understanding of passenger transport vehicle systems, components, CANBUS architecture, remote diagnosis assistance, and EV technology, with proven ability to diagnose and resolve technical challenges. Outstanding communication and interpersonal abilities to facilitate effective collaboration with internal teams, external suppliers, and customers. Strong independent and team-based work capabilities, proficiently managing multiple projects and priorities concurrently. Exceptional problem-solving skills and meticulous attention to detail, ensuring the highest level of technical accuracy and compliance. Demonstrated track record of advancing technical excellence, sustainability, and continuous improvement initiatives within the passenger transport industry. Sound commercial acumen and adeptness with the Microsoft Office 365 suite of software. What s in it for you? Starting Salary £55,000 to £65,000 DOE Hours Monday to Thursday 8am to 5 pm, Friday 8am to 3pm. 25 days holiday + Bank holidays Statutory sick pay. Workplace Pension Scheme. Employee benefits portal. Cycle to Work Scheme. Apply today to join a growing company as a Senior PSV Technical Specialist , where your skills will be valued and your development actively supported.
Are you the next Head of Systems Engineering to drive forward our next-generation laser processing platform? A spinout from the University of Oxford, Opsydia is a specialist laser technology company harnessing decades of academic excellence and experience in adaptive optics that enable the writing of features in transparent materials. Our writing technology has gone on to provide functionalities across many scientific and industrial areas. Our technological capabilities and intellectual property in adaptive optics have been accelerated forward and are now engaged with world class companies with a view to deploying Opsydia's systems in their next generation products. With strong support from investors and the market, Opsydia has been pursuing new applications in areas ranging from co-packaged optical-semiconductor devices, datacoms, quantum to sensing devices. If you're seeking to join an industry leading innovator, we'd love to hear from you. THE ROLE As the Head of Systems Engineering, you will own the systems architecture and integration across hardware, optics, and controls specifically in ultra-fast laser photonics and control systems, while building a high performing team and establishing best practices in product development & manufacturability. Initial scope includes scaling and enhancing our system platform, developing new system variants for emerging applications, and working closely with global customers to understand their unique requirements and translate them into robust, high performing, market ready products. This role will suit an experienced leader who applies rigorous systems engineering practices, has successfully led high performing technical teams, and brings hands on expertise with ultrafast laser technologies. It's ideal for someone who thrives in a dynamic, fast moving, and innovative environment and enjoys shaping architecture, guiding multidisciplinary engineering efforts, and delivering technically ambitious products with clarity, structure and purpose. Key Responsibilities Leadership & Team Management Build, lead, and develop a high performing Systems Engineering team. Establish operating rhythms: daily standups, technical/design reviews; foster accountability, collaboration, and technical excellence. Manage capacity and prioritisation across programs; resource allocation between advanced NPD and sustaining engineering. Technical Ownership & Architecture Own end to end systems architecture with deep involvement in ultra-fast laser photonics (laser sources, beam delivery, optical subsystems) and control systems (precision motion, feedback control, embedded/real time). Translate customer/product requirements into system level specifications. Drive data driven design evaluations to ensure the product architecture achieves optimal performance, cost, reliability, and manufacturability. Product Development, NPI & Lifecycle Lead the evolution of early concepts into fully integrated, production ready systems, coordinating mechanical, optical, electrical and firmware teams. Establish a robust NPI pathway from research to production, enabling consistent builds, clear test protocols, and long-term serviceability. Oversee disciplined change control, ensuring product updates are properly assessed, documented, and implemented across engineering and manufacturing systems. Systematically improve product robustness and manufacturing efficiency by identifying quality gaps, reducing complexity, and implementing scalable, lean processes. Ultrafast Laser Expertise Lead application and optimisation of femtosecond laser systems for direct laser writing and photonic integrated circuits. Collaborate with laser suppliers to define specifications, validate performance, and optimise system integration, ensuring components meet application requirements. Guide process improvements in laser marking & control solutions, validating laser measurement and alignment methods. Manufacturing, Quality, Safety & Compliance Define test strategies, acceptance criteria, reliability growth plans, and risk management. Ensure compliance with relevant standards (e.g., laser safety, EMC, functional safety as applicable); partner with Quality/Regulatory for certifications and approvals. Appointed Laser Safety Officer (LSO) and develop ownerships of internal laser safety policy, team training, and lab compliance. Cross Functional & External Collaboration Act as the systems lead across R&D, Optical Engineering, Software/Controls, Manufacturing, Quality/Regulatory, Field Service, and to inform Business Development. Liaise with academic founders, R&D, suppliers, and customers; lead proof of concept trials and demos to validate feasibility and accelerate adoption. Intellectual Property & Innovation Manage the patent portfolio and identify opportunities for new filings; draft inputs, liaise with IP counsel; report strategy/status to senior leadership and board. Drive innovation roadmaps across photonics, controls, and vision capability. ABOUT YOU You are a proven Systems Engineering leader with 10+ years' experience in photonics, laser systems, or precision instrumentation, supported by a deep technical background and ideally an advanced degree (Master's or PhD) in Physics, Optical Engineering, or a related field. You take full ownership of complex system delivery, provide clear technical direction, and lead multidisciplinary teams with accountability, structure, and confidence. You will be able to demonstrate: Leadership experience developing and guiding high performing engineering teams. End to end ownership across system architecture, integration, and V&V for advanced optical, laser, and motion control systems. Technical depth in ultrafast lasers, precision optics, motion systems, and control architectures. A proactive, solutions driven mindset, anticipating issues and driving timely resolution. Strong organisational and communication skills, enabling alignment across cross functional teams, suppliers, and stakeholders. Stakeholder agility, able to communicate complex technical risks and opportunities to founders, investors, commercial teams, and strategic partners. Resilience and adaptability, thriving in shifting priorities This role suits someone who combines technical excellence with leadership maturity, thrives in a fast moving, innovative environment, and consistently drives clarity, quality, and delivery. You might also have: Bias for experimentation and rapid validation Strategic technology sensing for existing and emerging markets If you don't meet all of the criteria above, but are interested in the role, please apply or get in touch to discuss further. The role is advertised as full-time. We are pleased to accommodate flexible and hybrid working where appropriate but, as a hardware company, we find hands-on system and collaboration time to be highly valuable, so encourage time spent in the office and expect this when required. As part of the recruitment process a selected candidate will be required to undergo security screening to BPSS standard. Closing date: Friday 20th February 2026. Applications will be reviewed as received so this vacancy may be closed earlier; early applications are therefore encouraged. WHAT WE OFFER YOU Salary range: £70,000-£75,000 per annum, dependent on experience Benefits Hybrid & flexible working arrangements Share option scheme Annual bonus scheme Private Medical Insurance Group Income Protection and Life Assurance Enhanced family leave Company matched pension contributions up to 5%. Salary sacrifice arrangement is available 25 days paid leave plus bank holidays Cycle to Work Scheme Mental Health and Wellbeing support and activities Supported further study or training for your professional and personal development Volunteering opportunities EQUAL OPPORTUNITIES We are an equal opportunities employer and commit to encouraging equality, diversity and inclusion in the workplace whilst creating an environment which promotes dignity and respect for all. We post our job descriptions across a wide range of recruitment platforms to enable us to garner the most diverse range of candidates we possibly can. ADJUSTMENTS AND PROVISIONS We are dedicated to putting in place any reasonable adjustments that may be required to meet the needs of those who wish to apply for a position at Opsydia. Please share if you have a declared disability, for example but not limited to: a social communication impairment such as autism spectrum disorder, a specific learning difficulty such as dyslexia, dyspraxia or ADHD; a mental health condition, a sensory impairment affecting sight or hearing or a physical or mobility impairment. ALTERNATIVE FORMATS We can provide our job descriptions in an alternative format of video or audio description ABOUT OPSYDIA Opsydia provides commercial systems based on adaptive optics which can directly generate photonic structures in a variety of transparent materials. Learn more at The company is based in the Centre for Innovation & Enterprise at Begbroke Science Park north of Oxford. Begbroke offers comprehensive facilities on-site including a restaurant, coffee shop and a minibus service between the park and Oxford. . click apply for full job details
Feb 07, 2026
Full time
Are you the next Head of Systems Engineering to drive forward our next-generation laser processing platform? A spinout from the University of Oxford, Opsydia is a specialist laser technology company harnessing decades of academic excellence and experience in adaptive optics that enable the writing of features in transparent materials. Our writing technology has gone on to provide functionalities across many scientific and industrial areas. Our technological capabilities and intellectual property in adaptive optics have been accelerated forward and are now engaged with world class companies with a view to deploying Opsydia's systems in their next generation products. With strong support from investors and the market, Opsydia has been pursuing new applications in areas ranging from co-packaged optical-semiconductor devices, datacoms, quantum to sensing devices. If you're seeking to join an industry leading innovator, we'd love to hear from you. THE ROLE As the Head of Systems Engineering, you will own the systems architecture and integration across hardware, optics, and controls specifically in ultra-fast laser photonics and control systems, while building a high performing team and establishing best practices in product development & manufacturability. Initial scope includes scaling and enhancing our system platform, developing new system variants for emerging applications, and working closely with global customers to understand their unique requirements and translate them into robust, high performing, market ready products. This role will suit an experienced leader who applies rigorous systems engineering practices, has successfully led high performing technical teams, and brings hands on expertise with ultrafast laser technologies. It's ideal for someone who thrives in a dynamic, fast moving, and innovative environment and enjoys shaping architecture, guiding multidisciplinary engineering efforts, and delivering technically ambitious products with clarity, structure and purpose. Key Responsibilities Leadership & Team Management Build, lead, and develop a high performing Systems Engineering team. Establish operating rhythms: daily standups, technical/design reviews; foster accountability, collaboration, and technical excellence. Manage capacity and prioritisation across programs; resource allocation between advanced NPD and sustaining engineering. Technical Ownership & Architecture Own end to end systems architecture with deep involvement in ultra-fast laser photonics (laser sources, beam delivery, optical subsystems) and control systems (precision motion, feedback control, embedded/real time). Translate customer/product requirements into system level specifications. Drive data driven design evaluations to ensure the product architecture achieves optimal performance, cost, reliability, and manufacturability. Product Development, NPI & Lifecycle Lead the evolution of early concepts into fully integrated, production ready systems, coordinating mechanical, optical, electrical and firmware teams. Establish a robust NPI pathway from research to production, enabling consistent builds, clear test protocols, and long-term serviceability. Oversee disciplined change control, ensuring product updates are properly assessed, documented, and implemented across engineering and manufacturing systems. Systematically improve product robustness and manufacturing efficiency by identifying quality gaps, reducing complexity, and implementing scalable, lean processes. Ultrafast Laser Expertise Lead application and optimisation of femtosecond laser systems for direct laser writing and photonic integrated circuits. Collaborate with laser suppliers to define specifications, validate performance, and optimise system integration, ensuring components meet application requirements. Guide process improvements in laser marking & control solutions, validating laser measurement and alignment methods. Manufacturing, Quality, Safety & Compliance Define test strategies, acceptance criteria, reliability growth plans, and risk management. Ensure compliance with relevant standards (e.g., laser safety, EMC, functional safety as applicable); partner with Quality/Regulatory for certifications and approvals. Appointed Laser Safety Officer (LSO) and develop ownerships of internal laser safety policy, team training, and lab compliance. Cross Functional & External Collaboration Act as the systems lead across R&D, Optical Engineering, Software/Controls, Manufacturing, Quality/Regulatory, Field Service, and to inform Business Development. Liaise with academic founders, R&D, suppliers, and customers; lead proof of concept trials and demos to validate feasibility and accelerate adoption. Intellectual Property & Innovation Manage the patent portfolio and identify opportunities for new filings; draft inputs, liaise with IP counsel; report strategy/status to senior leadership and board. Drive innovation roadmaps across photonics, controls, and vision capability. ABOUT YOU You are a proven Systems Engineering leader with 10+ years' experience in photonics, laser systems, or precision instrumentation, supported by a deep technical background and ideally an advanced degree (Master's or PhD) in Physics, Optical Engineering, or a related field. You take full ownership of complex system delivery, provide clear technical direction, and lead multidisciplinary teams with accountability, structure, and confidence. You will be able to demonstrate: Leadership experience developing and guiding high performing engineering teams. End to end ownership across system architecture, integration, and V&V for advanced optical, laser, and motion control systems. Technical depth in ultrafast lasers, precision optics, motion systems, and control architectures. A proactive, solutions driven mindset, anticipating issues and driving timely resolution. Strong organisational and communication skills, enabling alignment across cross functional teams, suppliers, and stakeholders. Stakeholder agility, able to communicate complex technical risks and opportunities to founders, investors, commercial teams, and strategic partners. Resilience and adaptability, thriving in shifting priorities This role suits someone who combines technical excellence with leadership maturity, thrives in a fast moving, innovative environment, and consistently drives clarity, quality, and delivery. You might also have: Bias for experimentation and rapid validation Strategic technology sensing for existing and emerging markets If you don't meet all of the criteria above, but are interested in the role, please apply or get in touch to discuss further. The role is advertised as full-time. We are pleased to accommodate flexible and hybrid working where appropriate but, as a hardware company, we find hands-on system and collaboration time to be highly valuable, so encourage time spent in the office and expect this when required. As part of the recruitment process a selected candidate will be required to undergo security screening to BPSS standard. Closing date: Friday 20th February 2026. Applications will be reviewed as received so this vacancy may be closed earlier; early applications are therefore encouraged. WHAT WE OFFER YOU Salary range: £70,000-£75,000 per annum, dependent on experience Benefits Hybrid & flexible working arrangements Share option scheme Annual bonus scheme Private Medical Insurance Group Income Protection and Life Assurance Enhanced family leave Company matched pension contributions up to 5%. Salary sacrifice arrangement is available 25 days paid leave plus bank holidays Cycle to Work Scheme Mental Health and Wellbeing support and activities Supported further study or training for your professional and personal development Volunteering opportunities EQUAL OPPORTUNITIES We are an equal opportunities employer and commit to encouraging equality, diversity and inclusion in the workplace whilst creating an environment which promotes dignity and respect for all. We post our job descriptions across a wide range of recruitment platforms to enable us to garner the most diverse range of candidates we possibly can. ADJUSTMENTS AND PROVISIONS We are dedicated to putting in place any reasonable adjustments that may be required to meet the needs of those who wish to apply for a position at Opsydia. Please share if you have a declared disability, for example but not limited to: a social communication impairment such as autism spectrum disorder, a specific learning difficulty such as dyslexia, dyspraxia or ADHD; a mental health condition, a sensory impairment affecting sight or hearing or a physical or mobility impairment. ALTERNATIVE FORMATS We can provide our job descriptions in an alternative format of video or audio description ABOUT OPSYDIA Opsydia provides commercial systems based on adaptive optics which can directly generate photonic structures in a variety of transparent materials. Learn more at The company is based in the Centre for Innovation & Enterprise at Begbroke Science Park north of Oxford. Begbroke offers comprehensive facilities on-site including a restaurant, coffee shop and a minibus service between the park and Oxford. . click apply for full job details
HR Business Partner Salary: in the region of 55,000 depending on experience, plus car/allowance, bonus and other Veolia benefits Grade: 6.1 Location: Hybrid working - UK Wide coverage When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Company Car or car cash allowance Bonus Scheme Private Medical Insurance Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: We are seeking a proactive and dynamic HR Business Partner to join our Commercial HR team, supporting our Business Development and Customer Experience departments across multiple sites. This hybrid role combines strategic people management guidance with proactive Employee Relations expertise providing crucial support and expert guidance to line managers on complex HR matters. PEOPLE Responsibilities: Deliver comprehensive workforce planning activities to maximise capability and resources while identifying opportunities for increased engagement and efficiencies Drive behavioural and cultural change as appropriate Ensure full succession planning is undertaken, capturing high performance and high potential individuals across all business levels with active development plans Identify skills gaps and collaborate with People Development and Recruitment to support informed strategies Support the annual pay and bonus cycle, including objective and IDP setting processes Drive the annual Voice of Resourcers survey completion, cascade results, and manage action planning CUSTOMERS Responsibilities: Partner with senior leaders and their direct reports on business matters requiring HR solutions Provide full understanding of issues, insights, and medium to long-term strategic support Support behavioural and cultural change to maximise people capability Identify opportunities to increase employee engagement. EMPLOYEE RELATIONS Responsibilities: Provide crucial support and expert guidance to line managers on complex employee relations matters Utilise analytical skills and emotional intelligence to provide specialist advice and innovative solutions Manage a wide range of ER activities, including investigations, disciplinary processes, grievances, restructures, and capability issues Oversee absence management to reduce absence levels across designated areas Analyse data trends using tools like Power BI to identify and address potential issues before they escalate Work closely with managers to develop their capacity in handling ER matters, encouraging early and informal resolution of problems Play a key role in TUPE, ensuring compliance and smooth transitions Foster and maintain positive relationships with trade unions, supporting pay negotiations when they arise SUSTAINABILITY Responsibilities: Utilise company analytics and data to drive performance and provide key information to senior stakeholders Work collaboratively with BU HR Business Partner(s) and ER team to deliver appropriate people solutions Work closely with all stakeholders to deliver effective HR solutions that are understood and deliver optimal outcomes for business challenges The role requires working across multiple UK sites, building key relationships with senior leadership teams, and providing strategic direction on HR activities to ensure sustainability of people What we're looking for: CIPD Level 5 minimum, ideally Level 7 CIPD or equivalent qualification. Chartered member of CIPD or working towards this with evidence of continuous professional development Proven experience of complex workforce planning within a large matrix organisation Previous experience in an HR Generalist or ER role within a unionised and regulated environment Proven ER experience including advising on complex disciplinary and grievance issues with the ability to apply the relevant legal principles and risk assessment Currently working in a comparable operational environment managing complex case work A good knowledge and experience of talent mapping and succession planning Strong experience of strategic workforce planning Experience of supporting large scale organisational change and restructuring programmes including TUPE, redundancy, relocation and contractual variations Experience of partnering with trade unions and a good understanding of the trade union framework and collective bargaining including pay negotiations Knowledge of employee engagement Sharp analytical skills and proficiency in data visualisation tools like Power BI to identify trends and drive performance improvements An experienced project manager who can deliver multiple strategic and high-profile initiatives Strong communication and influencing skills with the ability to interact across all levels of management Have a proven track record of advising and influencing senior stakeholders in an operational environment on confidential and challenging issues Strong attention to detail, problem-solving ability and ability to deliver results to demanding deadlines Commercial acumen and the ability to make balanced, risk-aware decisions that benefit both employees and the business Experience of mediating disputes and bringing matters to a positive conclusion What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Feb 05, 2026
Full time
HR Business Partner Salary: in the region of 55,000 depending on experience, plus car/allowance, bonus and other Veolia benefits Grade: 6.1 Location: Hybrid working - UK Wide coverage When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Company Car or car cash allowance Bonus Scheme Private Medical Insurance Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: We are seeking a proactive and dynamic HR Business Partner to join our Commercial HR team, supporting our Business Development and Customer Experience departments across multiple sites. This hybrid role combines strategic people management guidance with proactive Employee Relations expertise providing crucial support and expert guidance to line managers on complex HR matters. PEOPLE Responsibilities: Deliver comprehensive workforce planning activities to maximise capability and resources while identifying opportunities for increased engagement and efficiencies Drive behavioural and cultural change as appropriate Ensure full succession planning is undertaken, capturing high performance and high potential individuals across all business levels with active development plans Identify skills gaps and collaborate with People Development and Recruitment to support informed strategies Support the annual pay and bonus cycle, including objective and IDP setting processes Drive the annual Voice of Resourcers survey completion, cascade results, and manage action planning CUSTOMERS Responsibilities: Partner with senior leaders and their direct reports on business matters requiring HR solutions Provide full understanding of issues, insights, and medium to long-term strategic support Support behavioural and cultural change to maximise people capability Identify opportunities to increase employee engagement. EMPLOYEE RELATIONS Responsibilities: Provide crucial support and expert guidance to line managers on complex employee relations matters Utilise analytical skills and emotional intelligence to provide specialist advice and innovative solutions Manage a wide range of ER activities, including investigations, disciplinary processes, grievances, restructures, and capability issues Oversee absence management to reduce absence levels across designated areas Analyse data trends using tools like Power BI to identify and address potential issues before they escalate Work closely with managers to develop their capacity in handling ER matters, encouraging early and informal resolution of problems Play a key role in TUPE, ensuring compliance and smooth transitions Foster and maintain positive relationships with trade unions, supporting pay negotiations when they arise SUSTAINABILITY Responsibilities: Utilise company analytics and data to drive performance and provide key information to senior stakeholders Work collaboratively with BU HR Business Partner(s) and ER team to deliver appropriate people solutions Work closely with all stakeholders to deliver effective HR solutions that are understood and deliver optimal outcomes for business challenges The role requires working across multiple UK sites, building key relationships with senior leadership teams, and providing strategic direction on HR activities to ensure sustainability of people What we're looking for: CIPD Level 5 minimum, ideally Level 7 CIPD or equivalent qualification. Chartered member of CIPD or working towards this with evidence of continuous professional development Proven experience of complex workforce planning within a large matrix organisation Previous experience in an HR Generalist or ER role within a unionised and regulated environment Proven ER experience including advising on complex disciplinary and grievance issues with the ability to apply the relevant legal principles and risk assessment Currently working in a comparable operational environment managing complex case work A good knowledge and experience of talent mapping and succession planning Strong experience of strategic workforce planning Experience of supporting large scale organisational change and restructuring programmes including TUPE, redundancy, relocation and contractual variations Experience of partnering with trade unions and a good understanding of the trade union framework and collective bargaining including pay negotiations Knowledge of employee engagement Sharp analytical skills and proficiency in data visualisation tools like Power BI to identify trends and drive performance improvements An experienced project manager who can deliver multiple strategic and high-profile initiatives Strong communication and influencing skills with the ability to interact across all levels of management Have a proven track record of advising and influencing senior stakeholders in an operational environment on confidential and challenging issues Strong attention to detail, problem-solving ability and ability to deliver results to demanding deadlines Commercial acumen and the ability to make balanced, risk-aware decisions that benefit both employees and the business Experience of mediating disputes and bringing matters to a positive conclusion What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
