Project Engineer Manchester (Hybrid) Competitive Salary Full-time 37.5 hours per week Clarke is seeking an experienced and proactive Electrical Project Engineer to join our Electrical team, providing technical leadership and project support across a range of telecoms infrastructure projects. This is an excellent opportunity for an experienced telecoms professional with a strong electrical background looking to take the next step in their career and play a key role in delivering major telecoms infrastructure projects across the UK. The Role As a Project Engineer, you will play a critical role in supporting the successful delivery of telecoms infrastructure projects across the UK. Working closely across internal departments, you will provide specialist electrical expertise throughout the project lifecycle. You will be responsible for electrical designs, compliance, project coordination, technical support, and the management of electrical works, ensuring all activities meet customer requirements, industry regulations, and Clarke quality standards. Key Responsibilities Provide specialist electrical support across Clarke and wider project stakeholders. Liaise with Design Engineers following site surveys to agree electrical proposals, cable routes, containment requirements, and power solutions. Coordinate electrical installation programmes and support the scheduling of electrical works. Ensure all electrical works comply with current wiring regulations, industry standards, and customer requirements. Review and approve electrical design drawings and associated documentation. Manage the procurement of electrical materials and subcontractor services where required. Support pre-start meetings and attend site visits to provide technical guidance on complex projects. Monitor project progress, identify risks, and implement solutions to ensure successful project delivery. Ensure electrical handover documentation and certification are completed accurately and within agreed timescales. Support the resolution of site quality issues, audit findings, and post-build defects. Maintain effective relationships with customers, suppliers, subcontractors, and internal stakeholders. Assist with the management, development, and performance of the electrical team, including coaching, appraisals, and employee development activities. Contribute to project reporting, performance reviews, and customer meetings when required. What We're Looking For Essential Telecommunications industry experience with a strong electrical background. Knowledge of electrical design, installation, testing, and compliance. Experience coordinating projects and working with multiple stakeholders. Strong communication, organisational, and problem-solving skills. Good IT skills, including Microsoft Excel. Understanding of health and safety legislation and industry standards. Full UK driving licence. Desirable Relevant electrical qualifications and accreditations. Project Management qualification. Experience managing subcontractors. Knowledge of telecoms vendor equipment and power systems. Skills & Attributes Strong technical and commercial awareness. Professional and confident communication skills. Ability to build strong working relationships. Collaborative team player with a positive attitude. Ability to work under pressure and manage changing priorities. Results-driven with a proactive approach. Strong analytical and decision-making skills. Please note that Clarke Telecom does not provide visa sponsorship for this position. Candidates must already have the legal right to work and be fully compliant to work in the UK. About Us Clarke Telecom is a leading provider of end-to-end wireless telecoms network infrastructure services. We manage every aspect of a project, ensuring that each site is optimised to its full potential. As technology evolves, so do our services, allowing us to stay at the forefront of the industry and remain the UK's premier wireless telecommunications infrastructure provider. In addition, Clarke Connect, our dedicated division, specialises in providing tailored connectivity solutions to meet the growing demands of modern communication networks. Together, Clarke Telecom and Clarke Connect work seamlessly to deliver innovative and reliable services to our clients. Apply as soon as possible - interviews will be conducted on a rolling basis, and this vacancy may close earlier than the stated deadline.
Jul 26, 2026
Full time
Project Engineer Manchester (Hybrid) Competitive Salary Full-time 37.5 hours per week Clarke is seeking an experienced and proactive Electrical Project Engineer to join our Electrical team, providing technical leadership and project support across a range of telecoms infrastructure projects. This is an excellent opportunity for an experienced telecoms professional with a strong electrical background looking to take the next step in their career and play a key role in delivering major telecoms infrastructure projects across the UK. The Role As a Project Engineer, you will play a critical role in supporting the successful delivery of telecoms infrastructure projects across the UK. Working closely across internal departments, you will provide specialist electrical expertise throughout the project lifecycle. You will be responsible for electrical designs, compliance, project coordination, technical support, and the management of electrical works, ensuring all activities meet customer requirements, industry regulations, and Clarke quality standards. Key Responsibilities Provide specialist electrical support across Clarke and wider project stakeholders. Liaise with Design Engineers following site surveys to agree electrical proposals, cable routes, containment requirements, and power solutions. Coordinate electrical installation programmes and support the scheduling of electrical works. Ensure all electrical works comply with current wiring regulations, industry standards, and customer requirements. Review and approve electrical design drawings and associated documentation. Manage the procurement of electrical materials and subcontractor services where required. Support pre-start meetings and attend site visits to provide technical guidance on complex projects. Monitor project progress, identify risks, and implement solutions to ensure successful project delivery. Ensure electrical handover documentation and certification are completed accurately and within agreed timescales. Support the resolution of site quality issues, audit findings, and post-build defects. Maintain effective relationships with customers, suppliers, subcontractors, and internal stakeholders. Assist with the management, development, and performance of the electrical team, including coaching, appraisals, and employee development activities. Contribute to project reporting, performance reviews, and customer meetings when required. What We're Looking For Essential Telecommunications industry experience with a strong electrical background. Knowledge of electrical design, installation, testing, and compliance. Experience coordinating projects and working with multiple stakeholders. Strong communication, organisational, and problem-solving skills. Good IT skills, including Microsoft Excel. Understanding of health and safety legislation and industry standards. Full UK driving licence. Desirable Relevant electrical qualifications and accreditations. Project Management qualification. Experience managing subcontractors. Knowledge of telecoms vendor equipment and power systems. Skills & Attributes Strong technical and commercial awareness. Professional and confident communication skills. Ability to build strong working relationships. Collaborative team player with a positive attitude. Ability to work under pressure and manage changing priorities. Results-driven with a proactive approach. Strong analytical and decision-making skills. Please note that Clarke Telecom does not provide visa sponsorship for this position. Candidates must already have the legal right to work and be fully compliant to work in the UK. About Us Clarke Telecom is a leading provider of end-to-end wireless telecoms network infrastructure services. We manage every aspect of a project, ensuring that each site is optimised to its full potential. As technology evolves, so do our services, allowing us to stay at the forefront of the industry and remain the UK's premier wireless telecommunications infrastructure provider. In addition, Clarke Connect, our dedicated division, specialises in providing tailored connectivity solutions to meet the growing demands of modern communication networks. Together, Clarke Telecom and Clarke Connect work seamlessly to deliver innovative and reliable services to our clients. Apply as soon as possible - interviews will be conducted on a rolling basis, and this vacancy may close earlier than the stated deadline.
hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description The Head of Specialised Support is a high-impact senior leadership role responsible for the operational excellence, technical stability, and commercial growth of Wise's most critical customer segments: Enterprise Banking Partners and High-Value Business Customers. This role leads a global, three-pronged organisation - comprising Account servicing, Enterprise Support, and Technical Integration Success - to deliver a seamless, world-class experience for some of Wise's biggest clients. The successful candidate will transition the department from reactive troubleshooting to a proactive, data-driven engine, implementing professional Workforce Management (WFM) tools, industry-leading resolution times and sub-15-minute incident response protocols. Balancing "sales-through-service" commercial acumen with deep technical rigour, this leader ensures that our most complex global partnerships are supported by a scalable, resilient, and compliant operational framework. This is not a traditional support role; it is a hybrid of commercial strategy, technical engineering, and operational logistics. You will be responsible for providing our customers with the highest quality of dedicated support, whilst unlocking growth via product upsell and customised solutions. You will ensure that Wise's support infrastructure is a competitive, value-adding advantage for our customers rather than a cost center for the business. You must be as comfortable discussing complex issues from a technical support perspective as you are discussing revenue retention with the Executive team. The Three Pillars of Specialised Support This leadership role oversees three distinct but interconnected global functions: Account Specialisation: High-touch, "sales-through-service" experts focused on relationship health, retention, and revenue expansion for our most valuable individual and business users. Enterprise Support: Dedicated operational experts ensuring consistent SLA adherence, regulatory compliance, and seamless onboarding for our large-scale Enterprise partners. Integration Success (IS): The technical support engine of the department, focused on integration health, proactive monitoring and alerting for technical issues, and rapid incident resolution for complex API and platform connections. Key Responsibilities 1. Account Specialisation & Commercial Acumen Value-Led Revenue Growth: Transform the specialist team into a commercial engine by coaching "insight-led" upsells and proactive expansion. Service Architecture: Design multi-tiered engagement models (High-Touch to Tech-Touch) that optimize the cost-to-serve while triggering customer growth milestones. Segment Ownership: Align best-practice sharing and capacity leverage across the global team to ensure Wise's highest-value customers are managed with consistency. Commercial Mindset: Move the team beyond troubleshooting to high-stakes value communication, making the Wise product indispensable to the customer's daily operations. 2. Enterprise Support Operations Industry-leading Operational Excellence: Drive KPIs including First Contact Resolution (FCR), Quality, Speed of Reaction, and SLA adherence across globally distributed teams. Regulatory Governance: Ensure appropriate structures are in place for any regulatory requirements dictated by the partner's market, ensuring adherence before "go-live." 12-Month Strategic Planning: Develop a collaborative resource strategy aligned with Enterprise long-term goals and forecasts, pulling resources into line and managing expectations along the journey. Financial Stewardship: Deeply understand the cost-to-serve and cost-to-scale. You will establish the cost basis necessary to support the broader Enterprise pricing strategy. Resource allocation: Build the hiring and headcount plans for the team, aligned with sales and delivery targets, enabling the team to maintain SLAs in line with growth of the partner portfolio 3. Integration Success & Technical Excellence Incident Management Mastery: Evolve incident management processes from manual environments (Slack) to unified tools (Zendesk) to consistently achieve a strict first response SLA. Proactive Monitoring & Alerting: Set up and oversee dashboards that enable the team to proactively identify incidents (unplanned downtime, traffic drops, error rates) before they impact the partner. Incident Handling & Runbooks: Define clear SOPs and partner incident runbooks for the team to follow when handling incidents; these should enable the team to assess the impact of incidents on partners, tag relevant internal teams to support find a solution, put together post-mortems and follow up on actions to be completed. Tooling & Data Granularity: Unify fragmented workflows (Zendesk, Service Desk, Slack) and utilise data insights to manage future demand through deflection, documentation, and training. Leadership & Relationship Management Global People Leadership: Coach and lead a globally based team of Team Leaders and Specialists across APAC, EMEA, and AMERS. Stakeholder Alignment: Operate independently while knowing when to cut across Operations, Product, WFM, Engineering, and QA to influence and align with stakeholders. Advanced Capacity Management: Collaborate with CS Operations to implement professional Workforce Management (WFM) methodologies, moving away from manual scheduling to ensure consistent delivery. Resilience: Maintain the emotional and operational resilience to return to the 'drawing board' repeatedly in the pursuit of delivery excellence. Influence: Negotiate and influence internal and external stakeholders, knowing how to build and manage relationships with senior leaders across Wise and Enterprise Partners. Qualifications Requirements Proven Leadership: Experience leading leaders on a global scale within Customer Success, Technical Support, Account Management. Three-Pronged Expertise: A rare blend of commercial mindset (sales-through-service), operational rigour (SLA/WFM), and technical aptitude (Incident management/APIs). Data Fluency: Deeply comfortable with data; using CRM health signals and technical metrics to guide a team under pressure is second nature. Communication: Outstanding skills to explain complex technical or commercial concepts to both customers and internal leadership. Global Mobility: Prepared to travel for extended periods and adapt to global time zones to support a 24/7 operation. Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Jul 26, 2026
Full time
hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description The Head of Specialised Support is a high-impact senior leadership role responsible for the operational excellence, technical stability, and commercial growth of Wise's most critical customer segments: Enterprise Banking Partners and High-Value Business Customers. This role leads a global, three-pronged organisation - comprising Account servicing, Enterprise Support, and Technical Integration Success - to deliver a seamless, world-class experience for some of Wise's biggest clients. The successful candidate will transition the department from reactive troubleshooting to a proactive, data-driven engine, implementing professional Workforce Management (WFM) tools, industry-leading resolution times and sub-15-minute incident response protocols. Balancing "sales-through-service" commercial acumen with deep technical rigour, this leader ensures that our most complex global partnerships are supported by a scalable, resilient, and compliant operational framework. This is not a traditional support role; it is a hybrid of commercial strategy, technical engineering, and operational logistics. You will be responsible for providing our customers with the highest quality of dedicated support, whilst unlocking growth via product upsell and customised solutions. You will ensure that Wise's support infrastructure is a competitive, value-adding advantage for our customers rather than a cost center for the business. You must be as comfortable discussing complex issues from a technical support perspective as you are discussing revenue retention with the Executive team. The Three Pillars of Specialised Support This leadership role oversees three distinct but interconnected global functions: Account Specialisation: High-touch, "sales-through-service" experts focused on relationship health, retention, and revenue expansion for our most valuable individual and business users. Enterprise Support: Dedicated operational experts ensuring consistent SLA adherence, regulatory compliance, and seamless onboarding for our large-scale Enterprise partners. Integration Success (IS): The technical support engine of the department, focused on integration health, proactive monitoring and alerting for technical issues, and rapid incident resolution for complex API and platform connections. Key Responsibilities 1. Account Specialisation & Commercial Acumen Value-Led Revenue Growth: Transform the specialist team into a commercial engine by coaching "insight-led" upsells and proactive expansion. Service Architecture: Design multi-tiered engagement models (High-Touch to Tech-Touch) that optimize the cost-to-serve while triggering customer growth milestones. Segment Ownership: Align best-practice sharing and capacity leverage across the global team to ensure Wise's highest-value customers are managed with consistency. Commercial Mindset: Move the team beyond troubleshooting to high-stakes value communication, making the Wise product indispensable to the customer's daily operations. 2. Enterprise Support Operations Industry-leading Operational Excellence: Drive KPIs including First Contact Resolution (FCR), Quality, Speed of Reaction, and SLA adherence across globally distributed teams. Regulatory Governance: Ensure appropriate structures are in place for any regulatory requirements dictated by the partner's market, ensuring adherence before "go-live." 12-Month Strategic Planning: Develop a collaborative resource strategy aligned with Enterprise long-term goals and forecasts, pulling resources into line and managing expectations along the journey. Financial Stewardship: Deeply understand the cost-to-serve and cost-to-scale. You will establish the cost basis necessary to support the broader Enterprise pricing strategy. Resource allocation: Build the hiring and headcount plans for the team, aligned with sales and delivery targets, enabling the team to maintain SLAs in line with growth of the partner portfolio 3. Integration Success & Technical Excellence Incident Management Mastery: Evolve incident management processes from manual environments (Slack) to unified tools (Zendesk) to consistently achieve a strict first response SLA. Proactive Monitoring & Alerting: Set up and oversee dashboards that enable the team to proactively identify incidents (unplanned downtime, traffic drops, error rates) before they impact the partner. Incident Handling & Runbooks: Define clear SOPs and partner incident runbooks for the team to follow when handling incidents; these should enable the team to assess the impact of incidents on partners, tag relevant internal teams to support find a solution, put together post-mortems and follow up on actions to be completed. Tooling & Data Granularity: Unify fragmented workflows (Zendesk, Service Desk, Slack) and utilise data insights to manage future demand through deflection, documentation, and training. Leadership & Relationship Management Global People Leadership: Coach and lead a globally based team of Team Leaders and Specialists across APAC, EMEA, and AMERS. Stakeholder Alignment: Operate independently while knowing when to cut across Operations, Product, WFM, Engineering, and QA to influence and align with stakeholders. Advanced Capacity Management: Collaborate with CS Operations to implement professional Workforce Management (WFM) methodologies, moving away from manual scheduling to ensure consistent delivery. Resilience: Maintain the emotional and operational resilience to return to the 'drawing board' repeatedly in the pursuit of delivery excellence. Influence: Negotiate and influence internal and external stakeholders, knowing how to build and manage relationships with senior leaders across Wise and Enterprise Partners. Qualifications Requirements Proven Leadership: Experience leading leaders on a global scale within Customer Success, Technical Support, Account Management. Three-Pronged Expertise: A rare blend of commercial mindset (sales-through-service), operational rigour (SLA/WFM), and technical aptitude (Incident management/APIs). Data Fluency: Deeply comfortable with data; using CRM health signals and technical metrics to guide a team under pressure is second nature. Communication: Outstanding skills to explain complex technical or commercial concepts to both customers and internal leadership. Global Mobility: Prepared to travel for extended periods and adapt to global time zones to support a 24/7 operation. Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Role(s) Purpose The Sector Leader is responsible for developing and executing Avencera's strategy within their assigned market sector. We are hiring into our Education, Central Government, Health and Enterprise markets, ensuring the business maintains a deep understanding of client needs, market dynamics, policy developments, and growth opportunities. The role provides leadership across business development, proposition development, client engagement, market positioning, and team performance to drive sustainable growth and strengthen Avencera's reputation within the sector. The Sector Leader acts as the visible face of Avencera in their market, building trusted relationships with clients, partners, and stakeholders while ensuring our services remain relevant, differentiated, and commercially impactful. Key Responsibilities Sector Strategy & Market Leadership Define and maintain the sector growth strategy aligned to the company's overall business objectives. Develop a deep understanding of government policy, spending priorities, procurement pipelines, and market trends. Identify emerging opportunities, risks, market shifts, and competitor activity. Establish Avencera as a recognised thought leader within the sector. Represent the business at industry events, conferences, roundtables, and client forums. Provide sector insight and strategic advice to the executive team. Pipeline Development & Sales Leadership Own the sector opportunity pipeline from identification through to conversion. Ensure a robust pipeline of consulting, transformation, digital, operational, and advisory opportunities. Lead strategic client pursuits and support major bids and proposals. Build and maintain senior relationships across key client organisations. Create account growth strategies for priority clients. Monitor pipeline health, conversion rates, and growth performance. Client Engagement & Relationship Management Establish and maintain trusted advisor relationships with senior client stakeholders. Act as an executive sponsor for key client accounts and strategic engagements. Facilitate senior-level discussions around policy, service transformation, operational improvement, and innovation. Ensure client needs and feedback directly inform product and service development. Support resolution of complex client challenges and relationship issues. Proposition Development & Innovation Lead the continuous refresh of sector propositions to ensure relevance and differentiation. Identify unmet client needs and emerging market opportunities. Drive the creation of new consulting propositions, services, and solution offerings. Translate market insight into commercially viable service lines. Collaborate with subject matter experts and delivery teams to shape innovative offerings. Ensure propositions clearly articulate measurable client outcomes and value. Team Leadership & Capability Development Lead, motivate, and develop a high-performing sector team. Create a culture of accountability, collaboration, innovation, and commercial awareness. Coach and mentor consultants and sector specialists. Support workforce planning and capability development. Promote knowledge sharing and sector expertise across the wider business. Act as a role model for Avencera values and leadership behaviours. Internal Collaboration Work closely with Consulting, Products, Delivery, Marketing, and Executive teams. Ensure alignment between market priorities, proposition development, and delivery capability. Support recruitment and onboarding of key sector talent. Contribute to annual business planning and growth initiatives. Share client and market intelligence across the organisation. Experience & Qualifications Essential Significant experience operating within the UK public sector, enterprise or government consulting environment. Demonstrable experience leading sector growth, strategic accounts, or market development activities. Strong network of relationships within government, public sector, or adjacent partner ecosystems. Experience shaping and winning complex consulting opportunities. Track record of developing and launching successful propositions or services. Experience leading and developing multidisciplinary teams. Desirable Experience working with central government, NHS, local government, education, justice, or employment services. Existing profile within a recognised market sector. Consulting, strategy, transformation, digital, or operational improvement background. Working Location At least 1-2 days per week in the firm's Farringdon office. Package Basic salary of up to £145,000 depending on expertise. Up to 40% bonus based on firm and individual performance. 27 days' annual leave, excluding bank holidays, rising to 30 based on performance. Private medical and dental insurance. The Sector Lead role offers a structured pathway to future equity.
Jul 25, 2026
Full time
Role(s) Purpose The Sector Leader is responsible for developing and executing Avencera's strategy within their assigned market sector. We are hiring into our Education, Central Government, Health and Enterprise markets, ensuring the business maintains a deep understanding of client needs, market dynamics, policy developments, and growth opportunities. The role provides leadership across business development, proposition development, client engagement, market positioning, and team performance to drive sustainable growth and strengthen Avencera's reputation within the sector. The Sector Leader acts as the visible face of Avencera in their market, building trusted relationships with clients, partners, and stakeholders while ensuring our services remain relevant, differentiated, and commercially impactful. Key Responsibilities Sector Strategy & Market Leadership Define and maintain the sector growth strategy aligned to the company's overall business objectives. Develop a deep understanding of government policy, spending priorities, procurement pipelines, and market trends. Identify emerging opportunities, risks, market shifts, and competitor activity. Establish Avencera as a recognised thought leader within the sector. Represent the business at industry events, conferences, roundtables, and client forums. Provide sector insight and strategic advice to the executive team. Pipeline Development & Sales Leadership Own the sector opportunity pipeline from identification through to conversion. Ensure a robust pipeline of consulting, transformation, digital, operational, and advisory opportunities. Lead strategic client pursuits and support major bids and proposals. Build and maintain senior relationships across key client organisations. Create account growth strategies for priority clients. Monitor pipeline health, conversion rates, and growth performance. Client Engagement & Relationship Management Establish and maintain trusted advisor relationships with senior client stakeholders. Act as an executive sponsor for key client accounts and strategic engagements. Facilitate senior-level discussions around policy, service transformation, operational improvement, and innovation. Ensure client needs and feedback directly inform product and service development. Support resolution of complex client challenges and relationship issues. Proposition Development & Innovation Lead the continuous refresh of sector propositions to ensure relevance and differentiation. Identify unmet client needs and emerging market opportunities. Drive the creation of new consulting propositions, services, and solution offerings. Translate market insight into commercially viable service lines. Collaborate with subject matter experts and delivery teams to shape innovative offerings. Ensure propositions clearly articulate measurable client outcomes and value. Team Leadership & Capability Development Lead, motivate, and develop a high-performing sector team. Create a culture of accountability, collaboration, innovation, and commercial awareness. Coach and mentor consultants and sector specialists. Support workforce planning and capability development. Promote knowledge sharing and sector expertise across the wider business. Act as a role model for Avencera values and leadership behaviours. Internal Collaboration Work closely with Consulting, Products, Delivery, Marketing, and Executive teams. Ensure alignment between market priorities, proposition development, and delivery capability. Support recruitment and onboarding of key sector talent. Contribute to annual business planning and growth initiatives. Share client and market intelligence across the organisation. Experience & Qualifications Essential Significant experience operating within the UK public sector, enterprise or government consulting environment. Demonstrable experience leading sector growth, strategic accounts, or market development activities. Strong network of relationships within government, public sector, or adjacent partner ecosystems. Experience shaping and winning complex consulting opportunities. Track record of developing and launching successful propositions or services. Experience leading and developing multidisciplinary teams. Desirable Experience working with central government, NHS, local government, education, justice, or employment services. Existing profile within a recognised market sector. Consulting, strategy, transformation, digital, or operational improvement background. Working Location At least 1-2 days per week in the firm's Farringdon office. Package Basic salary of up to £145,000 depending on expertise. Up to 40% bonus based on firm and individual performance. 27 days' annual leave, excluding bank holidays, rising to 30 based on performance. Private medical and dental insurance. The Sector Lead role offers a structured pathway to future equity.
hackajob is collaborating with Accenture to connect them with exceptional professionals for this role. AWS IaaS Sys Admin Career Level - Specialist & Associate Manager UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced AWS Sys Admin with: Solaris, Linux or Windows experience Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. AWS IaaS Sys Admin skills (e.g. Solaris, Linux or Windows) As a AWS Sys Admin, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Solaris, Linux or Windows Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. AI Skills Accenture expects all of its people to utilise AI effectively in their day to day work. The following capabilities are desirable for all roles: Understanding of core AI concepts and how they apply within business and delivery contexts. Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency. Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines. AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.
Jul 25, 2026
Full time
hackajob is collaborating with Accenture to connect them with exceptional professionals for this role. AWS IaaS Sys Admin Career Level - Specialist & Associate Manager UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced AWS Sys Admin with: Solaris, Linux or Windows experience Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. AWS IaaS Sys Admin skills (e.g. Solaris, Linux or Windows) As a AWS Sys Admin, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Solaris, Linux or Windows Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. AI Skills Accenture expects all of its people to utilise AI effectively in their day to day work. The following capabilities are desirable for all roles: Understanding of core AI concepts and how they apply within business and delivery contexts. Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency. Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines. AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.
Your new company A leading contractor specialising in creating into smart, high-performance storage environments, they design and build everything from shelving and racking to lockers and mezzanines. They have engineering expertise and solutions used across major industries. Your new role Assistant Site Manager required to support with the delivery and installation of a major Automated Storage Systems across projects in Milton Keynes and Northampton. This role is ideally suited to someone with a strong background in industrial and warehouse construction environments, particularly where automation, structural steelwork, conveyor systems, and warehouse infrastructure are involved.You will play a key role in coordinating multiple disciplines, including civil, mechanical, electrical, and automation teams, to ensure the successful delivery of a fully integrated automated storage solution.Key Responsibilities: Oversee daily site operations associated with the installation of automated racking and warehouse automation systems, ensuring compliance with project schedules, quality standards, and health & safety requirements. Coordinate activities between civil contractors, MEP (Mechanical, Electrical and Plumbing) teams, automation specialists, equipment suppliers, and subcontractors. Manage the installation of racking structures in collaboration with specialist automation and materials handling providers, ensuring all design tolerances and performance requirements are achieved. Support the integration of conveyors, autonomous mobile robots (AMRs), control systems, and associated warehouse technologies. Ensure all works are completed in accordance with engineering drawings, technical specifications, manufacturer recommendations, and required tolerances. Liaise with the principal contractor, system integrator, and wider project stakeholders to monitor progress, coordinate handovers, and resolve interface issues. Promote and enforce site health & safety procedures, including toolbox talks, inductions, permit management, and incident reporting. Maintain accurate project records, including progress reports, inspection documentation, permits, quality records, and safety logs. Identify, troubleshoot, and coordinate the resolution of site-related issues, escalating critical risks where required. Support testing, commissioning, and handover activities in conjunction with automation engineers, equipment manufacturers, and project teams. What you'll need to succeed Proven experience in site supervision or management on industrial, logistics, manufacturing, or warehouse construction projects. Previous involvement in AS/RS, automated warehouse systems, racking installations, conveyor projects, or other materials handling solutions would be highly advantageous. Strong understanding of industrial racking systems, automation technologies, and conveyor installations. Demonstrable experience managing and coordinating multiple subcontractors and technical disciplines within a live project environment. Ability to interpret technical drawings, layouts, engineering details, and interface plans. Proficiency with construction and project management software, such as MS Project, AutoCAD, and similar platforms. SMSTS, CSCS and First Aid What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 25, 2026
Seasonal
Your new company A leading contractor specialising in creating into smart, high-performance storage environments, they design and build everything from shelving and racking to lockers and mezzanines. They have engineering expertise and solutions used across major industries. Your new role Assistant Site Manager required to support with the delivery and installation of a major Automated Storage Systems across projects in Milton Keynes and Northampton. This role is ideally suited to someone with a strong background in industrial and warehouse construction environments, particularly where automation, structural steelwork, conveyor systems, and warehouse infrastructure are involved.You will play a key role in coordinating multiple disciplines, including civil, mechanical, electrical, and automation teams, to ensure the successful delivery of a fully integrated automated storage solution.Key Responsibilities: Oversee daily site operations associated with the installation of automated racking and warehouse automation systems, ensuring compliance with project schedules, quality standards, and health & safety requirements. Coordinate activities between civil contractors, MEP (Mechanical, Electrical and Plumbing) teams, automation specialists, equipment suppliers, and subcontractors. Manage the installation of racking structures in collaboration with specialist automation and materials handling providers, ensuring all design tolerances and performance requirements are achieved. Support the integration of conveyors, autonomous mobile robots (AMRs), control systems, and associated warehouse technologies. Ensure all works are completed in accordance with engineering drawings, technical specifications, manufacturer recommendations, and required tolerances. Liaise with the principal contractor, system integrator, and wider project stakeholders to monitor progress, coordinate handovers, and resolve interface issues. Promote and enforce site health & safety procedures, including toolbox talks, inductions, permit management, and incident reporting. Maintain accurate project records, including progress reports, inspection documentation, permits, quality records, and safety logs. Identify, troubleshoot, and coordinate the resolution of site-related issues, escalating critical risks where required. Support testing, commissioning, and handover activities in conjunction with automation engineers, equipment manufacturers, and project teams. What you'll need to succeed Proven experience in site supervision or management on industrial, logistics, manufacturing, or warehouse construction projects. Previous involvement in AS/RS, automated warehouse systems, racking installations, conveyor projects, or other materials handling solutions would be highly advantageous. Strong understanding of industrial racking systems, automation technologies, and conveyor installations. Demonstrable experience managing and coordinating multiple subcontractors and technical disciplines within a live project environment. Ability to interpret technical drawings, layouts, engineering details, and interface plans. Proficiency with construction and project management software, such as MS Project, AutoCAD, and similar platforms. SMSTS, CSCS and First Aid What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership. The team you will join This role sits in the Corporate Team within the Corporate Services Division. The Corporate Team is a nationally recognised and highly regarded team which includes over 60 fee earners, and 19 partners, many of whom are recommended in the latest Legal 500 rankings, often in the Hall of Fame category. The Team is enjoying substantial growth, resulting in the need for extra resource to take forward ambitious plans for the future. The Team's size and expertise mean we advise entrepreneurs, private equity and venture capital funds, financial institutions, owner-managed and privately owned businesses, as well as international investors and public companies, all at different stages of the business life-cycle from start-ups through to mergers and acquisitions, buy-outs and buy-ins, development capital fundraisings, EOT transactions, institutional sales/purchases, and management buyouts, to refinancing and exits. We are also highly experienced in international corporate transactions and work with a range of overseas law firms on cross-border transactions. The Corporate Team includes specialist private equity, venture capital, reorganisations, capital markets and incentives/EOT sub teams, and also benefits from working closely with other service lines in the Corporate Services Division, such as the Banking & Finance, Corporate Tax, Company Secretarial and Commercial and Technology teams. The Team enjoys the resources of two dedicated professional support lawyers, as well as know-how resources such as FromCounsel and Practical Law, and document automation products such as Clarilis. The Team has a Corporate Innovation Group, evaluating and developing innovation ideas and the adoption of new technologies, including AI, to improve efficiencies and the client experience. We play a leading role in several firm wide sector specialisms, including our Energy and Infrastructure Team, Food and Beverages Team, Independent Healthcare Team, Private Equity Team, Hospitality & Leisure Team, Transport & Logistics Team, and Automotive Team, amongst others. The work you will be doing We are looking to recruit a Partner into the Corporate team who has the drive and commitment to assist Birketts' in the continued growth and development of our firmwide corporate practice and to become an essential core member of the Corporate Team. The ideal candidate will hold a pivotal role in advising clients on complex corporate transactions, including mergers, acquisitions, disposals, joint ventures, and corporate restructurings. This senior-level position demands deep legal expertise, commercial acumen, and leadership skills to manage high-value and complex deals and mentor and supervise junior team members. A key aspect of the role is the development and management of new and existing client and referrer relationships and taking an active role supporting the partners in the team in the management and supervision of the Ipswich office Corporate Team. Prior knowledge or experience of the Suffolk/East Anglia market is not a pre-requisite, however the successful candidate will be expected to become integrated into the market over time. This is an excellent opportunity for a motivated initiative-taker to join a successful and friendly Corporate Team, based in our Ipswich office, in a growing firm which enjoys an excellent reputation. What we are looking for A qualified solicitor in England & Wales with 10+ years PQE in corporate/M&A law. Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues. Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery. Leads business development and high-profile pitches, builds a strong market presence, wins new clients, and drives cross-selling opportunities. Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding. Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change. Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance. Strong attention to detail to produce work documentation which is consistently of a high standard Professional integrity and a commitment to providing excellent client service To be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictation Inclusivity and Culture At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnanc
Jul 24, 2026
Full time
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership. The team you will join This role sits in the Corporate Team within the Corporate Services Division. The Corporate Team is a nationally recognised and highly regarded team which includes over 60 fee earners, and 19 partners, many of whom are recommended in the latest Legal 500 rankings, often in the Hall of Fame category. The Team is enjoying substantial growth, resulting in the need for extra resource to take forward ambitious plans for the future. The Team's size and expertise mean we advise entrepreneurs, private equity and venture capital funds, financial institutions, owner-managed and privately owned businesses, as well as international investors and public companies, all at different stages of the business life-cycle from start-ups through to mergers and acquisitions, buy-outs and buy-ins, development capital fundraisings, EOT transactions, institutional sales/purchases, and management buyouts, to refinancing and exits. We are also highly experienced in international corporate transactions and work with a range of overseas law firms on cross-border transactions. The Corporate Team includes specialist private equity, venture capital, reorganisations, capital markets and incentives/EOT sub teams, and also benefits from working closely with other service lines in the Corporate Services Division, such as the Banking & Finance, Corporate Tax, Company Secretarial and Commercial and Technology teams. The Team enjoys the resources of two dedicated professional support lawyers, as well as know-how resources such as FromCounsel and Practical Law, and document automation products such as Clarilis. The Team has a Corporate Innovation Group, evaluating and developing innovation ideas and the adoption of new technologies, including AI, to improve efficiencies and the client experience. We play a leading role in several firm wide sector specialisms, including our Energy and Infrastructure Team, Food and Beverages Team, Independent Healthcare Team, Private Equity Team, Hospitality & Leisure Team, Transport & Logistics Team, and Automotive Team, amongst others. The work you will be doing We are looking to recruit a Partner into the Corporate team who has the drive and commitment to assist Birketts' in the continued growth and development of our firmwide corporate practice and to become an essential core member of the Corporate Team. The ideal candidate will hold a pivotal role in advising clients on complex corporate transactions, including mergers, acquisitions, disposals, joint ventures, and corporate restructurings. This senior-level position demands deep legal expertise, commercial acumen, and leadership skills to manage high-value and complex deals and mentor and supervise junior team members. A key aspect of the role is the development and management of new and existing client and referrer relationships and taking an active role supporting the partners in the team in the management and supervision of the Ipswich office Corporate Team. Prior knowledge or experience of the Suffolk/East Anglia market is not a pre-requisite, however the successful candidate will be expected to become integrated into the market over time. This is an excellent opportunity for a motivated initiative-taker to join a successful and friendly Corporate Team, based in our Ipswich office, in a growing firm which enjoys an excellent reputation. What we are looking for A qualified solicitor in England & Wales with 10+ years PQE in corporate/M&A law. Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues. Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery. Leads business development and high-profile pitches, builds a strong market presence, wins new clients, and drives cross-selling opportunities. Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding. Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change. Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance. Strong attention to detail to produce work documentation which is consistently of a high standard Professional integrity and a commitment to providing excellent client service To be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictation Inclusivity and Culture At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnanc
The role Senior Surveyor - Permanent, Full-Time Opportunity (37.5 hours) Southgate (N14) - hybrid role requiring regular office and site attendance alongside some days working from home. £58,664 - £61,751 We're on the lookout for an experienced Senior Property Surveyor to play a key role in our dynamic Property Directorate. This is your opportunity to take ownership of a small team of surveyors and provide advice and support on challenging repairs, structural issues, and major defects-delivering real results for our residents while balancing quality, compliance, and value for money. In this pivotal role, you'll lead the investigation and resolution of non-routine repairs, damp and mould issues, and ad hoc planned replacements. You'll bring a proactive and resident-focused mindset, working collaboratively across departments to ensure every home is safe, secure, and well-maintained. What You'll Be Doing Be the go-to expert for your team within the Property Directorate and for assisting your team in diagnosing and resolving complex building faults. Independently manage a varied team and a small caseload and the team duties include damp and mould, insurance works, and more significant or specialist repairs. Lead on the accurate diagnosis of building issues, applying your strong knowledge of damp and mould, HHSRS, and building pathology to identify and categorise Category 1 & 2 hazards. Ensure systems are updated by the team, H&S is complied with all necessary training is requested and updated on our systems Provide technical guidance and post-inspection support to colleagues, ensuring quality and consistency across all property works. Support the delivery of ad hoc planned works and contribute to continual service improvement through innovation and professional insight. Review and advise on home improvement requests with a focus on safeguarding our housing stock. Play an active role in cross-team initiatives that drive business improvement and enhance the resident experience. What You'll Bring A proven track record in managing a team and resolving complex property repairs and maintenance issues. A deep understanding of housing construction, maintenance diagnostics, and the NHF Schedule of Rates. Strong grasp of damp and mould diagnostics and the ability to apply the HHSRS framework effectively. Excellent communication and interpersonal skills, with a talent for translating technical issues into clear, resident-friendly solutions. A genuine curiosity, commitment, and drive to fix things right, the first time-within budget and to the highest standard. Experience working collaboratively with both technical and non-technical teams. To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. JBRP1_UKTJ
Jul 24, 2026
Full time
The role Senior Surveyor - Permanent, Full-Time Opportunity (37.5 hours) Southgate (N14) - hybrid role requiring regular office and site attendance alongside some days working from home. £58,664 - £61,751 We're on the lookout for an experienced Senior Property Surveyor to play a key role in our dynamic Property Directorate. This is your opportunity to take ownership of a small team of surveyors and provide advice and support on challenging repairs, structural issues, and major defects-delivering real results for our residents while balancing quality, compliance, and value for money. In this pivotal role, you'll lead the investigation and resolution of non-routine repairs, damp and mould issues, and ad hoc planned replacements. You'll bring a proactive and resident-focused mindset, working collaboratively across departments to ensure every home is safe, secure, and well-maintained. What You'll Be Doing Be the go-to expert for your team within the Property Directorate and for assisting your team in diagnosing and resolving complex building faults. Independently manage a varied team and a small caseload and the team duties include damp and mould, insurance works, and more significant or specialist repairs. Lead on the accurate diagnosis of building issues, applying your strong knowledge of damp and mould, HHSRS, and building pathology to identify and categorise Category 1 & 2 hazards. Ensure systems are updated by the team, H&S is complied with all necessary training is requested and updated on our systems Provide technical guidance and post-inspection support to colleagues, ensuring quality and consistency across all property works. Support the delivery of ad hoc planned works and contribute to continual service improvement through innovation and professional insight. Review and advise on home improvement requests with a focus on safeguarding our housing stock. Play an active role in cross-team initiatives that drive business improvement and enhance the resident experience. What You'll Bring A proven track record in managing a team and resolving complex property repairs and maintenance issues. A deep understanding of housing construction, maintenance diagnostics, and the NHF Schedule of Rates. Strong grasp of damp and mould diagnostics and the ability to apply the HHSRS framework effectively. Excellent communication and interpersonal skills, with a talent for translating technical issues into clear, resident-friendly solutions. A genuine curiosity, commitment, and drive to fix things right, the first time-within budget and to the highest standard. Experience working collaboratively with both technical and non-technical teams. To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. JBRP1_UKTJ
VodafoneThree - Senior Counsel - Customer Regulatory Implementation and Delivery Location: London Speechmark + Hybrid Working Hours: Full time 37.5 hours per week - Mon to Fri Join the Regulatory, Government Affairs and Company Secretary team, one of the central support functions that underpin our business and keep us moving forward. Job Description What you'll do Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles and aligning the approach to strategic goals. Draft, review and approve customer facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation. Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively. Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses. Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery. Assist in regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required. Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business. Qualifications Senior qualified lawyer or highly experienced senior regulatory advisor with significant experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks. Deep understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them. Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale, balancing compliance requirements with commercial and operational realities. Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution. Proven ability to lead complex legal/regulatory workstreams related to product integration, proposition development and go to market delivery, with a track record of successfully designing and implementing compliant product journeys and governance frameworks. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Personalise your benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning tools and top notch parental leave policies. Additional Information We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey - for example, extended time or breaks between online assessments, a sign language interpreter, or assistive technology - please contact your recruiter directly or email for guidance. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Jul 24, 2026
Full time
VodafoneThree - Senior Counsel - Customer Regulatory Implementation and Delivery Location: London Speechmark + Hybrid Working Hours: Full time 37.5 hours per week - Mon to Fri Join the Regulatory, Government Affairs and Company Secretary team, one of the central support functions that underpin our business and keep us moving forward. Job Description What you'll do Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles and aligning the approach to strategic goals. Draft, review and approve customer facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation. Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively. Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses. Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery. Assist in regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required. Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business. Qualifications Senior qualified lawyer or highly experienced senior regulatory advisor with significant experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks. Deep understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them. Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale, balancing compliance requirements with commercial and operational realities. Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution. Proven ability to lead complex legal/regulatory workstreams related to product integration, proposition development and go to market delivery, with a track record of successfully designing and implementing compliant product journeys and governance frameworks. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Personalise your benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning tools and top notch parental leave policies. Additional Information We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey - for example, extended time or breaks between online assessments, a sign language interpreter, or assistive technology - please contact your recruiter directly or email for guidance. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Finance Transformation Subject Matter Expert (Accounting & Finance Management) Location: Manchester (Hybrid - 3 days per week in the office) Salary: £65,000 The Opportunity An established organisation is seeking an experienced Finance Transformation Subject Matter Expert (SME) to join a major finance transformation programme centred around a SAP S/4HANA implementation . Working within the Accounting & Finance Management workstream, you will act as the finance expert, partnering with project teams, IT specialists and stakeholders to help design, implement and embed improved finance processes. This is an excellent opportunity to play a key role in a large-scale transformation programme while influencing the future operating model of the finance function. Key Responsibilities Act as the finance subject matter expert for the Accounting & Finance Management workstream. Collaborate with finance, IT and implementation partners to gather and validate business requirements. Support the design and configuration of SAP S/4HANA solutions aligned to finance best practice. Review and improve month-end close, management reporting and financial planning processes. Lead and support testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT). Assist with data migration, validation and reconciliation activities. Identify project risks, issues and process improvements, ensuring timely resolution. Contribute to change management, user training and adoption activities. Support cutover planning, go-live activities and post-implementation optimisation. Build strong relationships with stakeholders across finance and wider business functions. About You You'll be an experienced finance professional with a strong understanding of finance operations and a passion for process improvement and transformation. You will ideally have: Experience working with SAP , preferably within finance. Strong knowledge of month-end close , management accounting and financial reporting processes. Experience gathering business requirements and improving finance processes. Excellent stakeholder management and communication skills. The ability to work collaboratively across finance, IT and project teams. Strong analytical and problem-solving abilities. Experience supporting or delivering finance transformation projects would be advantageous. A professional accounting qualification (ACA, ACCA or CIMA) or equivalent experience is desirable but not essential. What's on Offer Opportunity to work on a high-profile finance transformation programme. Exposure to a large-scale SAP S/4HANA implementation. Collaborative and supportive project environment. Hybrid working (typically three days per week in the office). Competitive salary and benefits package. Opportunity to influence the future of a modern finance function. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jul 23, 2026
Contractor
Finance Transformation Subject Matter Expert (Accounting & Finance Management) Location: Manchester (Hybrid - 3 days per week in the office) Salary: £65,000 The Opportunity An established organisation is seeking an experienced Finance Transformation Subject Matter Expert (SME) to join a major finance transformation programme centred around a SAP S/4HANA implementation . Working within the Accounting & Finance Management workstream, you will act as the finance expert, partnering with project teams, IT specialists and stakeholders to help design, implement and embed improved finance processes. This is an excellent opportunity to play a key role in a large-scale transformation programme while influencing the future operating model of the finance function. Key Responsibilities Act as the finance subject matter expert for the Accounting & Finance Management workstream. Collaborate with finance, IT and implementation partners to gather and validate business requirements. Support the design and configuration of SAP S/4HANA solutions aligned to finance best practice. Review and improve month-end close, management reporting and financial planning processes. Lead and support testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT). Assist with data migration, validation and reconciliation activities. Identify project risks, issues and process improvements, ensuring timely resolution. Contribute to change management, user training and adoption activities. Support cutover planning, go-live activities and post-implementation optimisation. Build strong relationships with stakeholders across finance and wider business functions. About You You'll be an experienced finance professional with a strong understanding of finance operations and a passion for process improvement and transformation. You will ideally have: Experience working with SAP , preferably within finance. Strong knowledge of month-end close , management accounting and financial reporting processes. Experience gathering business requirements and improving finance processes. Excellent stakeholder management and communication skills. The ability to work collaboratively across finance, IT and project teams. Strong analytical and problem-solving abilities. Experience supporting or delivering finance transformation projects would be advantageous. A professional accounting qualification (ACA, ACCA or CIMA) or equivalent experience is desirable but not essential. What's on Offer Opportunity to work on a high-profile finance transformation programme. Exposure to a large-scale SAP S/4HANA implementation. Collaborative and supportive project environment. Hybrid working (typically three days per week in the office). Competitive salary and benefits package. Opportunity to influence the future of a modern finance function. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Senior Manager/VP, Business & Legal Affairs Department: Business & Legal Affairs Employment Type: Permanent Location: London, Islington Reporting To: Donall Crehan Role Description Fulwell Entertainment is seeking a Senior Manager or VP, Business & Legal Affairs (depending on experience) to join its London-based team, reporting to the General Counsel. This role sits within a transatlantic Legal & Business Affairs function spanning London, New York, and Los Angeles. The position works across Fulwell's full range of activities, including its Studio division (scripted and unscripted content for global buyers), owned and operated YouTube channels, brand partnerships, and collaborations with high-profile talent, while also partnering closely with internal teams such as Production, Strategy & Operations, Talent Relations, Post-Production, IT, Finance, and People Operations. The Senior Manager/VP will lead the structuring, drafting, and negotiation of a wide range of commercial and rights agreements, including commissioning, licensing, distribution, talent, co-production, and rights acquisition deals, working closely with the US based BLA team. In addition, the role oversees Fulwell's global corporate legal function, including entity management, intragroup transactions, M&A activity, dispute resolution, IP protection, and real estate matters. As part of an AI-forward legal team, the Senior Manager/VP will also drive adoption of AI tools (including Harvey), developing workflows, improving efficiency, and ensuring the business remains at the forefront of legal innovation in the media and entertainment sector. Key Responsibilities With a primary focus on the UK market (and with the support of the US BLA team on US transactions), structuring, drafting and negotiating a broad range of deals efficiently and collaboratively to a high standard across the full breadth of Fulwell's business, including: commissioning agreements with broadcasters and streamers, distribution agreements with third party financiers, other financier agreements, production agreements and deals with third party rights holders, talent and contributor agreements (including on- and off-screen talent across scripted and unscripted productions), access agreements, development agreements, co-production deals, first-look deals, location agreements, writer agreements, director agreements, producer agreements, option and book licence agreements, format and other underlying rights agreements, brand partnership and sponsorship agreements, and digital platform/YouTube channel agreements. Ownership of all business and legal affairs aspects of production across both traditional studio commissions, owned and operated channels and brand programming, including keeping abreast of and advising on relevant guild and union agreements, and platform-specific terms of service and policies (including YouTube/Google partner policies). Responsibility for ensuring relevant legislative and policy information is passed to appropriate internal contacts and translated into practical changes of process and contracts, anticipating any legal and rights concerns and offering solutions to resolve these challenges. Advising on and supporting the Company's brand sales and brand partnership function, including structuring and negotiating sponsorship, branded content, and commercial partnership agreements. Supporting Fulwell's strategic partnerships function, including advising on joint venture, co-investment, and other strategic collaboration arrangements. Supporting and advising on talent relations matters, including structuring talent deals, managing ongoing talent relationships from a legal perspective, and advising on talent-related IP and rights issues. Providing "legalling" services (supported by outside clearance specialist in the UK and US) in relation to programming, advising in particular on fair dealing/fair use, Ofcom Broadcasting Code, defamation, contempt of court and other possible third party claims/compliance issues. Providing general commercial and legal advice in a cogent and well-structured manner, particularly in relation to copyright, trademarks, clearance issues associated with production and distribution, and rights exploitation across all platforms including digital and social media. Managing a central bank of template agreements (including production, talent, brand partnership and distribution templates), keeping them up to date as necessary, and maintaining a central contract database, including uploading signed contracts. Instructing outside counsel as necessary. Maintaining Fulwell's global corporate legal function, including responsibility for the legal entity structure, managing intragroup transactions, advising on and drafting transaction documents for periodic M&A and investment activity, and advising on and managing global dispute resolution, IP protection and enforcement, real estate legal issues, and rights analysis and management. Championing AI adoption across the legal team and wider business, including leading team discussions on AI use cases, managing the creation of tools, workflows and prompt libraries within Harvey, and identifying opportunities to increase efficiency through technology. Providing ad hoc business and legal affairs support and advice. Representing Fulwell in a professional manner to external parties. Building strong and effective working relationships with creative and commercial partners, both internal and external. Keeping abreast of industry trends, rights issues, new forms of exploitation, relevant legislation, and developments in AI and technology (including generative AI tools), and communicating information as relevant amongst colleagues. Skills, Knowledge & Expertise A qualified solicitor, with at least 5-7 years PQE (ideally in a scripted or unscripted television or entertainment business, or another business where creation and exploitation of IP, development of talent relationships, and management of brand and digital partnerships are key drivers of revenue). An excellent grounding in contract, copyright, and intellectual property law; experience of negotiating commercial deals with broadcasters, streamers, distributors, brand partners, and digital platforms in respect of scripted and unscripted content in the UK and US would be an advantage, but is not a requirement. Familiarity with corporate and M&A transactions is desirable. Curious, enthusiastic and passionate about the TV, film, digital media and wider entertainment industry, including the creation and exploitation of intellectual property across all platforms. Interested in new business models for content creation, IP exploitation, audience development, talent relationships, and brand and strategic partnerships. A strong critical thinker with creative problem-solving skills, with an ability to make well-informed decisions with imperfect information. Adaptable and open to embracing new tools, strategies and practices to stay ahead in a constantly changing landscape. A collaborative team member who builds effective working relationships, working closely with all levels of the organisation, and across multiple disciplines and business divisions, to ensure legal and commercial considerations are integrated into all aspects of the business. Adopting a growth mindset, with a curiosity and a willingness to be thrown into new worlds, industries, and ideas. An excellent communicator, with both written and oral presentation skills, with the ability to engage, build credibility, and engender trust across all levels of an organisation (both internal and external). Must be detail-oriented, efficient, and be able to communicate sometimes complex legal information effectively to non-legal audiences. Highly organised, with keen attention to detail and excellent drafting and strong negotiation skills. Demonstrable interest in and aptitude for AI tools and legal technology, including experience with or willingness to develop proficiency in AI-assisted legal tools such as Harvey. Comfortable leading AI adoption initiatives and training colleagues in new technologies. Job Benefits We offer an extensive benefits package that prioritises your wellbeing and professional development. Highlights include 25 days holiday, Bupa health coverage, flexible work arrangements, training opportunities, and more. Additionally, benefit from a wellbeing programme, a generous pension plan, and exclusive office discounts.
Jul 23, 2026
Full time
Senior Manager/VP, Business & Legal Affairs Department: Business & Legal Affairs Employment Type: Permanent Location: London, Islington Reporting To: Donall Crehan Role Description Fulwell Entertainment is seeking a Senior Manager or VP, Business & Legal Affairs (depending on experience) to join its London-based team, reporting to the General Counsel. This role sits within a transatlantic Legal & Business Affairs function spanning London, New York, and Los Angeles. The position works across Fulwell's full range of activities, including its Studio division (scripted and unscripted content for global buyers), owned and operated YouTube channels, brand partnerships, and collaborations with high-profile talent, while also partnering closely with internal teams such as Production, Strategy & Operations, Talent Relations, Post-Production, IT, Finance, and People Operations. The Senior Manager/VP will lead the structuring, drafting, and negotiation of a wide range of commercial and rights agreements, including commissioning, licensing, distribution, talent, co-production, and rights acquisition deals, working closely with the US based BLA team. In addition, the role oversees Fulwell's global corporate legal function, including entity management, intragroup transactions, M&A activity, dispute resolution, IP protection, and real estate matters. As part of an AI-forward legal team, the Senior Manager/VP will also drive adoption of AI tools (including Harvey), developing workflows, improving efficiency, and ensuring the business remains at the forefront of legal innovation in the media and entertainment sector. Key Responsibilities With a primary focus on the UK market (and with the support of the US BLA team on US transactions), structuring, drafting and negotiating a broad range of deals efficiently and collaboratively to a high standard across the full breadth of Fulwell's business, including: commissioning agreements with broadcasters and streamers, distribution agreements with third party financiers, other financier agreements, production agreements and deals with third party rights holders, talent and contributor agreements (including on- and off-screen talent across scripted and unscripted productions), access agreements, development agreements, co-production deals, first-look deals, location agreements, writer agreements, director agreements, producer agreements, option and book licence agreements, format and other underlying rights agreements, brand partnership and sponsorship agreements, and digital platform/YouTube channel agreements. Ownership of all business and legal affairs aspects of production across both traditional studio commissions, owned and operated channels and brand programming, including keeping abreast of and advising on relevant guild and union agreements, and platform-specific terms of service and policies (including YouTube/Google partner policies). Responsibility for ensuring relevant legislative and policy information is passed to appropriate internal contacts and translated into practical changes of process and contracts, anticipating any legal and rights concerns and offering solutions to resolve these challenges. Advising on and supporting the Company's brand sales and brand partnership function, including structuring and negotiating sponsorship, branded content, and commercial partnership agreements. Supporting Fulwell's strategic partnerships function, including advising on joint venture, co-investment, and other strategic collaboration arrangements. Supporting and advising on talent relations matters, including structuring talent deals, managing ongoing talent relationships from a legal perspective, and advising on talent-related IP and rights issues. Providing "legalling" services (supported by outside clearance specialist in the UK and US) in relation to programming, advising in particular on fair dealing/fair use, Ofcom Broadcasting Code, defamation, contempt of court and other possible third party claims/compliance issues. Providing general commercial and legal advice in a cogent and well-structured manner, particularly in relation to copyright, trademarks, clearance issues associated with production and distribution, and rights exploitation across all platforms including digital and social media. Managing a central bank of template agreements (including production, talent, brand partnership and distribution templates), keeping them up to date as necessary, and maintaining a central contract database, including uploading signed contracts. Instructing outside counsel as necessary. Maintaining Fulwell's global corporate legal function, including responsibility for the legal entity structure, managing intragroup transactions, advising on and drafting transaction documents for periodic M&A and investment activity, and advising on and managing global dispute resolution, IP protection and enforcement, real estate legal issues, and rights analysis and management. Championing AI adoption across the legal team and wider business, including leading team discussions on AI use cases, managing the creation of tools, workflows and prompt libraries within Harvey, and identifying opportunities to increase efficiency through technology. Providing ad hoc business and legal affairs support and advice. Representing Fulwell in a professional manner to external parties. Building strong and effective working relationships with creative and commercial partners, both internal and external. Keeping abreast of industry trends, rights issues, new forms of exploitation, relevant legislation, and developments in AI and technology (including generative AI tools), and communicating information as relevant amongst colleagues. Skills, Knowledge & Expertise A qualified solicitor, with at least 5-7 years PQE (ideally in a scripted or unscripted television or entertainment business, or another business where creation and exploitation of IP, development of talent relationships, and management of brand and digital partnerships are key drivers of revenue). An excellent grounding in contract, copyright, and intellectual property law; experience of negotiating commercial deals with broadcasters, streamers, distributors, brand partners, and digital platforms in respect of scripted and unscripted content in the UK and US would be an advantage, but is not a requirement. Familiarity with corporate and M&A transactions is desirable. Curious, enthusiastic and passionate about the TV, film, digital media and wider entertainment industry, including the creation and exploitation of intellectual property across all platforms. Interested in new business models for content creation, IP exploitation, audience development, talent relationships, and brand and strategic partnerships. A strong critical thinker with creative problem-solving skills, with an ability to make well-informed decisions with imperfect information. Adaptable and open to embracing new tools, strategies and practices to stay ahead in a constantly changing landscape. A collaborative team member who builds effective working relationships, working closely with all levels of the organisation, and across multiple disciplines and business divisions, to ensure legal and commercial considerations are integrated into all aspects of the business. Adopting a growth mindset, with a curiosity and a willingness to be thrown into new worlds, industries, and ideas. An excellent communicator, with both written and oral presentation skills, with the ability to engage, build credibility, and engender trust across all levels of an organisation (both internal and external). Must be detail-oriented, efficient, and be able to communicate sometimes complex legal information effectively to non-legal audiences. Highly organised, with keen attention to detail and excellent drafting and strong negotiation skills. Demonstrable interest in and aptitude for AI tools and legal technology, including experience with or willingness to develop proficiency in AI-assisted legal tools such as Harvey. Comfortable leading AI adoption initiatives and training colleagues in new technologies. Job Benefits We offer an extensive benefits package that prioritises your wellbeing and professional development. Highlights include 25 days holiday, Bupa health coverage, flexible work arrangements, training opportunities, and more. Additionally, benefit from a wellbeing programme, a generous pension plan, and exclusive office discounts.
hackajob is collaborating with Accenture to connect them with exceptional professionals for this role. Network Ops Engineer Location: Portsmouth (On Site) Competitive Salary & Package (Dependent on Experience) Career Level: Specialist / Associate Manager Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client. The Network Engineer's role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance to others. o Investigate and help resolve issues on customer's network and IT environment and using agreed troubleshooting methodologies. o Manage network support cases to enable fast resolution that exceeds our customers' expectations. o Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. o Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre. o Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings. o Participation in the on-call and shift rota, this is an onsite delivery-based role. Job Qualifications Skills & Experience: o Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. o Experience within information security/technology focused on networking. o Cisco switching & wireless, Cisco Security including ASA firewalls and ISE. o Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas. o Proven experience in incident management, service request management and problem solving. o Experience of using ticketing systems and use of monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements. o Ability to deliver against deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: o ITIL qualification desirable. o Full clean driving license is preferable. o Palo Alto experience o Checkpoint experience o Firewall Orchestration
Jul 21, 2026
Full time
hackajob is collaborating with Accenture to connect them with exceptional professionals for this role. Network Ops Engineer Location: Portsmouth (On Site) Competitive Salary & Package (Dependent on Experience) Career Level: Specialist / Associate Manager Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client. The Network Engineer's role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance to others. o Investigate and help resolve issues on customer's network and IT environment and using agreed troubleshooting methodologies. o Manage network support cases to enable fast resolution that exceeds our customers' expectations. o Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. o Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre. o Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings. o Participation in the on-call and shift rota, this is an onsite delivery-based role. Job Qualifications Skills & Experience: o Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. o Experience within information security/technology focused on networking. o Cisco switching & wireless, Cisco Security including ASA firewalls and ISE. o Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas. o Proven experience in incident management, service request management and problem solving. o Experience of using ticketing systems and use of monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements. o Ability to deliver against deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: o ITIL qualification desirable. o Full clean driving license is preferable. o Palo Alto experience o Checkpoint experience o Firewall Orchestration
Customer Service & Quality Manager Location: Bridport, Dorset Job Type: Full-Time, Permanent Salary: Up to £50,000 About the Opportunity Our client is a well-established specialist services organisation operating within highly regulated and technical industries. They provide testing, inspection, calibration, compliance, and engineering support services to a diverse customer base, helping organisations maintain quality, safety, and operational excellence. Due to continued growth, they are seeking a Customer Service & Quality Manager to join their team in Bridport. This is an excellent opportunity for an experienced professional with a background in quality management, customer service, and operational coordination to take ownership of a highly visible role within a growing business. The Role The Customer Service & Quality Manager will be responsible for maintaining quality management systems, supporting customer service delivery, overseeing operational processes, and ensuring compliance with recognised industry standards. Working closely with engineering, operational, and administrative teams, you will drive process improvements, maintain audit readiness, and help deliver a consistently high standard of service to customers. This role would suit someone with experience in a regulated, technical, engineering, or manufacturing environment who enjoys balancing quality assurance, operational support, and customer engagement. Key Responsibilities Customer Service & Coordination Act as a key point of contact to support the delivery of exceptional customer service Ensure customer requirements are understood and delivered efficiently Coordinate effectively across departments to align customer expectations with operational capabilities Build and maintain strong relationships with customers and internal stakeholders Support the resolution of customer queries and service-related issues Quality & Compliance Management Maintain and support accredited quality management systems Lead and coordinate internal and external quality audits Review documentation, records, and operational outputs to ensure compliance and consistency Ensure processes remain aligned with relevant industry standards and regulatory requirements Maintain standard operating procedures (SOPs), work instructions, and controlled documentation Promote a culture of quality, compliance, and continuous improvement Operational Oversight Work closely with engineering and office-based teams to coordinate priorities and support day-to-day operations Monitor workflows and identify opportunities for increased efficiency and process improvement Support business change and integration activities where required Drive initiatives that improve operational effectiveness and accountability Assist in developing sustainable and scalable processes across the organisation What Success Looks Like Customers receive a consistently high level of service and communication Quality standards and compliance requirements are maintained at all times Documentation remains accurate, controlled, and audit-ready Operational processes run efficiently with measurable improvements over time Internal teams are well-supported and work collaboratively towards common goals Continuous improvement initiatives deliver positive business outcomes About You Core Competencies Excellent organisational and time-management skills Ability to manage multiple priorities in a fast-paced environment Strong communication and stakeholder-management skills Proactive and solutions-focused approach High levels of accountability and ownership Ability to work effectively with both technical and non-technical colleagues Technical Skills Experience maintaining quality systems and controlled documentation Ability to create, review, and manage SOPs, procedures, and work instructions Understanding of audit, compliance, and quality-driven environments Knowledge of continuous improvement, Lean methodologies, or process optimisation would be advantageous Experience Experience managing quality systems and conducting quality audits, ideally within ISO 17025, ISO 9001, or similar frameworks Previous experience in customer service, operations, service coordination, or quality management roles Experience within engineering, manufacturing, laboratory, technical, or other regulated environments Proven ability to lead projects, drive improvements, and work cross-functionally Education Degree-qualified in Engineering, Operations, Manufacturing, Business, or a related discipline is desirable Morgan Spencer - Your Career, Our Expertise We are proud to be one of London's leading Executive Secretarial & Business Services recruitment consultancies, connecting exceptional talent with outstanding opportunities. Equal Opportunities: Morgan Spencer is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity, or circumstance. Confidentiality & GDPR: All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.Morgan Spencer Limited, registered in England & Wales No:
Jul 21, 2026
Full time
Customer Service & Quality Manager Location: Bridport, Dorset Job Type: Full-Time, Permanent Salary: Up to £50,000 About the Opportunity Our client is a well-established specialist services organisation operating within highly regulated and technical industries. They provide testing, inspection, calibration, compliance, and engineering support services to a diverse customer base, helping organisations maintain quality, safety, and operational excellence. Due to continued growth, they are seeking a Customer Service & Quality Manager to join their team in Bridport. This is an excellent opportunity for an experienced professional with a background in quality management, customer service, and operational coordination to take ownership of a highly visible role within a growing business. The Role The Customer Service & Quality Manager will be responsible for maintaining quality management systems, supporting customer service delivery, overseeing operational processes, and ensuring compliance with recognised industry standards. Working closely with engineering, operational, and administrative teams, you will drive process improvements, maintain audit readiness, and help deliver a consistently high standard of service to customers. This role would suit someone with experience in a regulated, technical, engineering, or manufacturing environment who enjoys balancing quality assurance, operational support, and customer engagement. Key Responsibilities Customer Service & Coordination Act as a key point of contact to support the delivery of exceptional customer service Ensure customer requirements are understood and delivered efficiently Coordinate effectively across departments to align customer expectations with operational capabilities Build and maintain strong relationships with customers and internal stakeholders Support the resolution of customer queries and service-related issues Quality & Compliance Management Maintain and support accredited quality management systems Lead and coordinate internal and external quality audits Review documentation, records, and operational outputs to ensure compliance and consistency Ensure processes remain aligned with relevant industry standards and regulatory requirements Maintain standard operating procedures (SOPs), work instructions, and controlled documentation Promote a culture of quality, compliance, and continuous improvement Operational Oversight Work closely with engineering and office-based teams to coordinate priorities and support day-to-day operations Monitor workflows and identify opportunities for increased efficiency and process improvement Support business change and integration activities where required Drive initiatives that improve operational effectiveness and accountability Assist in developing sustainable and scalable processes across the organisation What Success Looks Like Customers receive a consistently high level of service and communication Quality standards and compliance requirements are maintained at all times Documentation remains accurate, controlled, and audit-ready Operational processes run efficiently with measurable improvements over time Internal teams are well-supported and work collaboratively towards common goals Continuous improvement initiatives deliver positive business outcomes About You Core Competencies Excellent organisational and time-management skills Ability to manage multiple priorities in a fast-paced environment Strong communication and stakeholder-management skills Proactive and solutions-focused approach High levels of accountability and ownership Ability to work effectively with both technical and non-technical colleagues Technical Skills Experience maintaining quality systems and controlled documentation Ability to create, review, and manage SOPs, procedures, and work instructions Understanding of audit, compliance, and quality-driven environments Knowledge of continuous improvement, Lean methodologies, or process optimisation would be advantageous Experience Experience managing quality systems and conducting quality audits, ideally within ISO 17025, ISO 9001, or similar frameworks Previous experience in customer service, operations, service coordination, or quality management roles Experience within engineering, manufacturing, laboratory, technical, or other regulated environments Proven ability to lead projects, drive improvements, and work cross-functionally Education Degree-qualified in Engineering, Operations, Manufacturing, Business, or a related discipline is desirable Morgan Spencer - Your Career, Our Expertise We are proud to be one of London's leading Executive Secretarial & Business Services recruitment consultancies, connecting exceptional talent with outstanding opportunities. Equal Opportunities: Morgan Spencer is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity, or circumstance. Confidentiality & GDPR: All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.Morgan Spencer Limited, registered in England & Wales No:
Insite Public Practice Recruitment Limited
Welwyn Garden City, Hertfordshire
Tax Investigations Director Specialist Boutique Tax Investigations Firm Midlands Flexible Working Lead, influence and grow within a specialist Tax Investigations practice. I'm partnering with a highly respected boutique Tax Investigations firm based in the Midlands that is seeking an experienced Tax Investigations Director to join its senior leadership team. This is a rare opportunity for an established Tax Investigations professional to take a leading role within a specialist firm where technical expertise, client relationships and commercial impact are central to the firm's success. Working within a focused and entrepreneurial environment, you will have the opportunity to lead complex engagements, build trusted client relationships and play a key role in shaping the continued growth and direction of the practice. The Opportunity As a Tax Investigations Director , you will take responsibility for leading complex and high-value tax investigations, advising clients on sensitive tax matters and contributing to the continued development of the firm's specialist offering. Your responsibilities will include: ? Leading complex HMRC investigations, tax disputes and disclosure matters from strategy through to resolution. ? Advising high-net-worth individuals, business owners, partnerships and corporates on sensitive tax issues. ? Managing HMRC negotiations, technical submissions and settlement discussions. ? Providing strategic advice across COP8, COP9, civil tax fraud investigations and tax dispute resolution . ? Acting as a trusted adviser to clients, building long-term relationships and delivering commercially focused solutions. ? Supporting the growth of the firm through networking, referrals and business development activity. ? Mentoring junior colleagues and contributing to the firm's technical standards and market reputation. ? Working closely with the leadership team to influence strategy, growth plans and service development. About You The successful candidate will be an experienced Tax Investigations specialist with: A strong track record managing complex HMRC enquiries and tax disputes. Experience gained within a professional practice environment, specialist investigations team or HMRC followed by practice experience. Detailed technical knowledge of COP8, COP9, disclosures, settlements and dispute resolution . The ability to manage high-value client relationships and complex advisory projects. Strong commercial awareness and the confidence to contribute to business growth. Excellent leadership, communication and negotiation skills. Previous HMRC Fraud Investigation Service (FIS), Specialist Investigations or senior compliance experience combined with practice experience would be highly advantageous. Why This Opportunity? This role offers the chance to: ? Join a highly regarded boutique Tax Investigations firm with a strong specialist reputation. ? Work on some of the most complex and interesting investigations in the market. ? Have genuine influence over the firm's future direction and growth. ? Enjoy greater autonomy, flexibility and client ownership than larger practice environments. ? Work closely with experienced specialists and senior decision-makers. ? Build a long-term career within a collaborative and entrepreneurial culture. Confidential Conversations Welcome This is an excellent opportunity for a senior Tax Investigations professional looking for increased influence, autonomy and the opportunity to make a real impact within a specialist Midlands-based firm. Whether you are currently a Director, Senior Manager or experienced Tax Investigations leader , particularly with an ex-HMRC background combined with professional practice experience , this opportunity provides the platform to take the next step in your career. Apply today or get in touch for a confidential discussion.
Jul 21, 2026
Full time
Tax Investigations Director Specialist Boutique Tax Investigations Firm Midlands Flexible Working Lead, influence and grow within a specialist Tax Investigations practice. I'm partnering with a highly respected boutique Tax Investigations firm based in the Midlands that is seeking an experienced Tax Investigations Director to join its senior leadership team. This is a rare opportunity for an established Tax Investigations professional to take a leading role within a specialist firm where technical expertise, client relationships and commercial impact are central to the firm's success. Working within a focused and entrepreneurial environment, you will have the opportunity to lead complex engagements, build trusted client relationships and play a key role in shaping the continued growth and direction of the practice. The Opportunity As a Tax Investigations Director , you will take responsibility for leading complex and high-value tax investigations, advising clients on sensitive tax matters and contributing to the continued development of the firm's specialist offering. Your responsibilities will include: ? Leading complex HMRC investigations, tax disputes and disclosure matters from strategy through to resolution. ? Advising high-net-worth individuals, business owners, partnerships and corporates on sensitive tax issues. ? Managing HMRC negotiations, technical submissions and settlement discussions. ? Providing strategic advice across COP8, COP9, civil tax fraud investigations and tax dispute resolution . ? Acting as a trusted adviser to clients, building long-term relationships and delivering commercially focused solutions. ? Supporting the growth of the firm through networking, referrals and business development activity. ? Mentoring junior colleagues and contributing to the firm's technical standards and market reputation. ? Working closely with the leadership team to influence strategy, growth plans and service development. About You The successful candidate will be an experienced Tax Investigations specialist with: A strong track record managing complex HMRC enquiries and tax disputes. Experience gained within a professional practice environment, specialist investigations team or HMRC followed by practice experience. Detailed technical knowledge of COP8, COP9, disclosures, settlements and dispute resolution . The ability to manage high-value client relationships and complex advisory projects. Strong commercial awareness and the confidence to contribute to business growth. Excellent leadership, communication and negotiation skills. Previous HMRC Fraud Investigation Service (FIS), Specialist Investigations or senior compliance experience combined with practice experience would be highly advantageous. Why This Opportunity? This role offers the chance to: ? Join a highly regarded boutique Tax Investigations firm with a strong specialist reputation. ? Work on some of the most complex and interesting investigations in the market. ? Have genuine influence over the firm's future direction and growth. ? Enjoy greater autonomy, flexibility and client ownership than larger practice environments. ? Work closely with experienced specialists and senior decision-makers. ? Build a long-term career within a collaborative and entrepreneurial culture. Confidential Conversations Welcome This is an excellent opportunity for a senior Tax Investigations professional looking for increased influence, autonomy and the opportunity to make a real impact within a specialist Midlands-based firm. Whether you are currently a Director, Senior Manager or experienced Tax Investigations leader , particularly with an ex-HMRC background combined with professional practice experience , this opportunity provides the platform to take the next step in your career. Apply today or get in touch for a confidential discussion.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: About DXC Technology DXC Technology is a Fortune 500 global technology services company delivering mission-critical solutions across more than 130,000 professionals worldwide. With over 40 years' presence in the UK, DXC has recently established its Aerospace and Defence Hub in Farnborough, consolidating operations in the heart of the UK's aviation, engineering and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale operational services migrations for defence and aerospace clients. You will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead end-to-end planning, execution and management of complex operational services migrations across defence and aerospace environments Develop comprehensive migration strategies, roadmaps and execution plans aligned with customer objectives and security requirements Manage migration timelines, budgets, resources and risks, ensuring on-time and on-budget delivery Establish and maintain governance structures, including steering committees, workstreams and escalation protocols Conduct thorough business impact assessments and define migration success criteria aligned to customer priorities Serve as the primary point of contact between the customer and the service provider, ensuring alignment of IT services with business objectives and contractual obligations. Technical Architecture & Design Design target-state operational architectures incorporating modern IT infrastructure, cloud services and integrated systems Evaluate migration approaches (phased, big-bang, hybrid) and recommend optimal strategies based on risk, timeline and cost factors Ensure migrated services meet security requirements including MOD Classification Guides, ITAR and defence security standards Lead technical design reviews and validation testing to ensure data integrity, system performance and operational readiness Document architecture decisions, migration methodologies and operational procedures for knowledge transfer and continuity Team & Resource Management Lead, mentor and develop technical migration teams including engineers, architects, DBAs and infrastructure specialists Manage resource allocation, onboarding of cleared personnel and coordination across multiple work streams Engage third-party vendors and subcontractors, managing SLAs and quality deliverables Foster a culture of accountability, technical excellence and continuous improvement within the migration team Customer & Stakeholder Management Serve as primary technical authority and trusted advisor to senior customer stakeholders throughout the migration lifecycle Provide regular executive-level reporting on migration progress, risks, issues and resolutions Manage customer expectations, communications and change management throughout the migration journey Lead technical workshops, design sessions and validation activities with customer technical teams Risk & Quality Management Identify, assess and actively manage migration risks, developing mitigation strategies and contingency plans Establish quality assurance frameworks, testing protocols and validation procedures to ensure customer satisfaction Ensure compliance with security vetting requirements, personnel security policies and defence contractor obligations Manage incidents, issues and change requests during migration phases, ensuring rapid resolution Conduct post-migration reviews and lessons learned sessions to drive continuous improvement Support audit and compliance activities, maintaining accurate records and evidence of service management actions. Service Transition & Handover Plan and execute smooth transition to operational support, ensuring customer operations teams are fully prepared Develop comprehensive operational documentation, runbooks and knowledge transfer materials Lead training programmes for customer personnel on new systems, processes and operational procedures Establish service level agreements (SLAs) and operational metrics for migrated services Essential Requirements Security Clearance Must hold or be eligible to obtain Developed Vetting (DV) clearance - Essential 10 years continuous UK residency required for DV eligibility Willingness to undergo security vetting interview and provide comprehensive background information Experience & Expertise Minimum 10 years' experience in IT operations, infrastructure migration or systems implementation Minimum 5 years leading large-scale migration programmes or technical projects (preferably £2m+ in value) Proven experience managing defence, aerospace or government technology programmes Strong background in enterprise infrastructure including data centres, servers, storage, networking and virtualisation Demonstrated experience with cloud migration (AWS, Azure, or private cloud) and hybrid infrastructure models Track record of successful delivery of complex technical projects with multiple stakeholders and tight timelines Technical Knowledge Deep understanding of IT infrastructure architecture, capacity planning and performance optimisation Strong knowledge of cloud platforms (AWS, Azure or equivalent) and hybrid deployment models Experience with configuration management, automation tools and infrastructure-as-code practices Understanding of database migration tools, methodologies and best practices Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworks Programme & Project Management Proficiency in formal project management methodologies (PRINCE2, PMI or equivalent) Strong experience with risk management, issue resolution and change control Proven ability to develop business cases, secure funding and manage large budgets Experience with migration planning tools and project management software (MS Project, Jira, ServiceNow or similar) Personal Attributes Exceptional leadership capabilities with ability to motivate and develop technical teams Outstanding communication and stakeholder management skills - able to translate complex technical concepts for executive audiences Strong problem-solving and analytical abilities with excellent attention to detail Ability to work effectively in high-pressure environments and manage competing priorities Demonstrated commitment to security-conscious behaviours and information protection Customer-focused mindset with proven ability to build and maintain long-term client relationships Desirable Requirements Experience with aerospace and defence programmes (RAF, MOD, or prime defence contractors) Previous DV clearance or SC clearance held Armed Forces background or military service experience Certification in PRINCE2, ITIL, TOGAF, or AWS/Azure cloud architecture Experience with DXC service delivery models, platforms or customer engagements Knowledge of ITAR compliance, export control regulations and defence security protocols Experience with SAP, Oracle or other enterprise resource planning (ERP) system migrations Background in data centre consolidation, virtualisation or infrastructure modernisation programmes What We Offer Highly competitive salary package commensurate with experience and technical expertise Enhanced pension scheme (defined contribution) Comprehensive health and wellbeing benefits including private medical insurance Flexible working arrangements supporting work-life balance Professional development and continuous learning opportunities including certification support Access to DXC's extensive training, technical and leadership development programmes Participation in DXC's recognition, bonus and reward schemes On-site facilities and collaboration spaces at DXC's purpose-built Farnborough centre Opportunity to lead high-impact migration programmes for world-class defence and aerospace organisations Application Process & Security Vetting Applicants should be aware that: An offer of employment will be made subject to satisfactory completion of background checks (BPSS) and security vetting DV clearance is a formal requirement for this role and must be obtained prior to commencing work . click apply for full job details
Jul 20, 2026
Full time
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: About DXC Technology DXC Technology is a Fortune 500 global technology services company delivering mission-critical solutions across more than 130,000 professionals worldwide. With over 40 years' presence in the UK, DXC has recently established its Aerospace and Defence Hub in Farnborough, consolidating operations in the heart of the UK's aviation, engineering and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale operational services migrations for defence and aerospace clients. You will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead end-to-end planning, execution and management of complex operational services migrations across defence and aerospace environments Develop comprehensive migration strategies, roadmaps and execution plans aligned with customer objectives and security requirements Manage migration timelines, budgets, resources and risks, ensuring on-time and on-budget delivery Establish and maintain governance structures, including steering committees, workstreams and escalation protocols Conduct thorough business impact assessments and define migration success criteria aligned to customer priorities Serve as the primary point of contact between the customer and the service provider, ensuring alignment of IT services with business objectives and contractual obligations. Technical Architecture & Design Design target-state operational architectures incorporating modern IT infrastructure, cloud services and integrated systems Evaluate migration approaches (phased, big-bang, hybrid) and recommend optimal strategies based on risk, timeline and cost factors Ensure migrated services meet security requirements including MOD Classification Guides, ITAR and defence security standards Lead technical design reviews and validation testing to ensure data integrity, system performance and operational readiness Document architecture decisions, migration methodologies and operational procedures for knowledge transfer and continuity Team & Resource Management Lead, mentor and develop technical migration teams including engineers, architects, DBAs and infrastructure specialists Manage resource allocation, onboarding of cleared personnel and coordination across multiple work streams Engage third-party vendors and subcontractors, managing SLAs and quality deliverables Foster a culture of accountability, technical excellence and continuous improvement within the migration team Customer & Stakeholder Management Serve as primary technical authority and trusted advisor to senior customer stakeholders throughout the migration lifecycle Provide regular executive-level reporting on migration progress, risks, issues and resolutions Manage customer expectations, communications and change management throughout the migration journey Lead technical workshops, design sessions and validation activities with customer technical teams Risk & Quality Management Identify, assess and actively manage migration risks, developing mitigation strategies and contingency plans Establish quality assurance frameworks, testing protocols and validation procedures to ensure customer satisfaction Ensure compliance with security vetting requirements, personnel security policies and defence contractor obligations Manage incidents, issues and change requests during migration phases, ensuring rapid resolution Conduct post-migration reviews and lessons learned sessions to drive continuous improvement Support audit and compliance activities, maintaining accurate records and evidence of service management actions. Service Transition & Handover Plan and execute smooth transition to operational support, ensuring customer operations teams are fully prepared Develop comprehensive operational documentation, runbooks and knowledge transfer materials Lead training programmes for customer personnel on new systems, processes and operational procedures Establish service level agreements (SLAs) and operational metrics for migrated services Essential Requirements Security Clearance Must hold or be eligible to obtain Developed Vetting (DV) clearance - Essential 10 years continuous UK residency required for DV eligibility Willingness to undergo security vetting interview and provide comprehensive background information Experience & Expertise Minimum 10 years' experience in IT operations, infrastructure migration or systems implementation Minimum 5 years leading large-scale migration programmes or technical projects (preferably £2m+ in value) Proven experience managing defence, aerospace or government technology programmes Strong background in enterprise infrastructure including data centres, servers, storage, networking and virtualisation Demonstrated experience with cloud migration (AWS, Azure, or private cloud) and hybrid infrastructure models Track record of successful delivery of complex technical projects with multiple stakeholders and tight timelines Technical Knowledge Deep understanding of IT infrastructure architecture, capacity planning and performance optimisation Strong knowledge of cloud platforms (AWS, Azure or equivalent) and hybrid deployment models Experience with configuration management, automation tools and infrastructure-as-code practices Understanding of database migration tools, methodologies and best practices Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworks Programme & Project Management Proficiency in formal project management methodologies (PRINCE2, PMI or equivalent) Strong experience with risk management, issue resolution and change control Proven ability to develop business cases, secure funding and manage large budgets Experience with migration planning tools and project management software (MS Project, Jira, ServiceNow or similar) Personal Attributes Exceptional leadership capabilities with ability to motivate and develop technical teams Outstanding communication and stakeholder management skills - able to translate complex technical concepts for executive audiences Strong problem-solving and analytical abilities with excellent attention to detail Ability to work effectively in high-pressure environments and manage competing priorities Demonstrated commitment to security-conscious behaviours and information protection Customer-focused mindset with proven ability to build and maintain long-term client relationships Desirable Requirements Experience with aerospace and defence programmes (RAF, MOD, or prime defence contractors) Previous DV clearance or SC clearance held Armed Forces background or military service experience Certification in PRINCE2, ITIL, TOGAF, or AWS/Azure cloud architecture Experience with DXC service delivery models, platforms or customer engagements Knowledge of ITAR compliance, export control regulations and defence security protocols Experience with SAP, Oracle or other enterprise resource planning (ERP) system migrations Background in data centre consolidation, virtualisation or infrastructure modernisation programmes What We Offer Highly competitive salary package commensurate with experience and technical expertise Enhanced pension scheme (defined contribution) Comprehensive health and wellbeing benefits including private medical insurance Flexible working arrangements supporting work-life balance Professional development and continuous learning opportunities including certification support Access to DXC's extensive training, technical and leadership development programmes Participation in DXC's recognition, bonus and reward schemes On-site facilities and collaboration spaces at DXC's purpose-built Farnborough centre Opportunity to lead high-impact migration programmes for world-class defence and aerospace organisations Application Process & Security Vetting Applicants should be aware that: An offer of employment will be made subject to satisfactory completion of background checks (BPSS) and security vetting DV clearance is a formal requirement for this role and must be obtained prior to commencing work . click apply for full job details
About Birketts Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership. The team you will join This role sits in the Corporate Team within the Corporate Services Division. The Corporate Team is a nationally recognised and highly regarded team which includes over 60 fee earners, and 19 partners, many of whom are recommended in the latest Legal 500 rankings, often in the Hall of Fame category. The Team is enjoying substantial growth, resulting in the need for extra resource to take forward ambitious plans for the future. The Team's size and expertise mean we advise entrepreneurs, private equity and venture capital funds, financial institutions, owner-managed and privately owned businesses, as well as international investors and public companies, all at different stages of the business life-cycle from start-ups through to mergers and acquisitions, buy-outs and buy-ins, development capital fundraisings, EOT transactions, institutional sales/purchases, and management buyouts, to refinancing and exits. We are also highly experienced in international corporate transactions and work with a range of overseas law firms on cross-border transactions. The Corporate Team includes specialist private equity, venture capital, reorganisations, capital markets and incentives/EOT sub teams, and also benefits from working closely with other service lines in the Corporate Services Division, such as the Banking & Finance, Corporate Tax, Company Secretarial and Commercial and Technology teams. The Team enjoys the resources of two dedicated professional support lawyers, as well as know-how resources such as FromCounsel and Practical Law, and document automation products such as Clarilis. The Team has a Corporate Innovation Group, evaluating and developing innovation ideas and the adoption of new technologies, including AI, to improve efficiencies and the client experience. We play a leading role in several firm wide sector specialisms, including our Energy and Infrastructure Team, Food and Beverages Team, Independent Healthcare Team, Private Equity Team, Hospitality & Leisure Team, Transport & Logistics Team, and Automotive Team, amongst others. The work you will be doing We are looking to recruit a Partner into the Corporate team who has the drive and commitment to assist Birketts' in the continued growth and development of our firmwide corporate practice and to become an essential core member of the Corporate Team. The ideal candidate will hold a pivotal role in advising clients on complex corporate transactions, including mergers, acquisitions, disposals, joint ventures, and corporate restructurings. This senior level position demands deep legal expertise, commercial acumen, and leadership skills to manage high-value and complex deals and mentor and supervise junior team members. A key aspect of the role is the development and management of new and existing client and referrer relationships and taking an active role supporting the partners in the team in the management and supervision of the Ipswich office Corporate Team. Prior knowledge or experience of the Suffolk/East Anglia market is not a pre requisite, however the successful candidate will be expected to become integrated into the market over time. This is an excellent opportunity for a motivated initiative taker to join a successful and friendly Corporate Team, based in our Ipswich office, in a growing firm which enjoys an excellent reputation. What we are looking for A qualified solicitor in England & Wales with 10+ years PQE in corporate/M&A law. Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues. Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery. Leads business development and high profile pitches, builds a strong market presence, wins new clients, and drives cross selling opportunities. Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding. Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change. Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance. Strong attention to detail to produce work documentation which is consistently of a high standard. Professional integrity and a commitment to providing excellent client service. To be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictation. Inclusivity and Culture At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.
Jul 19, 2026
Full time
About Birketts Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership. The team you will join This role sits in the Corporate Team within the Corporate Services Division. The Corporate Team is a nationally recognised and highly regarded team which includes over 60 fee earners, and 19 partners, many of whom are recommended in the latest Legal 500 rankings, often in the Hall of Fame category. The Team is enjoying substantial growth, resulting in the need for extra resource to take forward ambitious plans for the future. The Team's size and expertise mean we advise entrepreneurs, private equity and venture capital funds, financial institutions, owner-managed and privately owned businesses, as well as international investors and public companies, all at different stages of the business life-cycle from start-ups through to mergers and acquisitions, buy-outs and buy-ins, development capital fundraisings, EOT transactions, institutional sales/purchases, and management buyouts, to refinancing and exits. We are also highly experienced in international corporate transactions and work with a range of overseas law firms on cross-border transactions. The Corporate Team includes specialist private equity, venture capital, reorganisations, capital markets and incentives/EOT sub teams, and also benefits from working closely with other service lines in the Corporate Services Division, such as the Banking & Finance, Corporate Tax, Company Secretarial and Commercial and Technology teams. The Team enjoys the resources of two dedicated professional support lawyers, as well as know-how resources such as FromCounsel and Practical Law, and document automation products such as Clarilis. The Team has a Corporate Innovation Group, evaluating and developing innovation ideas and the adoption of new technologies, including AI, to improve efficiencies and the client experience. We play a leading role in several firm wide sector specialisms, including our Energy and Infrastructure Team, Food and Beverages Team, Independent Healthcare Team, Private Equity Team, Hospitality & Leisure Team, Transport & Logistics Team, and Automotive Team, amongst others. The work you will be doing We are looking to recruit a Partner into the Corporate team who has the drive and commitment to assist Birketts' in the continued growth and development of our firmwide corporate practice and to become an essential core member of the Corporate Team. The ideal candidate will hold a pivotal role in advising clients on complex corporate transactions, including mergers, acquisitions, disposals, joint ventures, and corporate restructurings. This senior level position demands deep legal expertise, commercial acumen, and leadership skills to manage high-value and complex deals and mentor and supervise junior team members. A key aspect of the role is the development and management of new and existing client and referrer relationships and taking an active role supporting the partners in the team in the management and supervision of the Ipswich office Corporate Team. Prior knowledge or experience of the Suffolk/East Anglia market is not a pre requisite, however the successful candidate will be expected to become integrated into the market over time. This is an excellent opportunity for a motivated initiative taker to join a successful and friendly Corporate Team, based in our Ipswich office, in a growing firm which enjoys an excellent reputation. What we are looking for A qualified solicitor in England & Wales with 10+ years PQE in corporate/M&A law. Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues. Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery. Leads business development and high profile pitches, builds a strong market presence, wins new clients, and drives cross selling opportunities. Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding. Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change. Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance. Strong attention to detail to produce work documentation which is consistently of a high standard. Professional integrity and a commitment to providing excellent client service. To be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictation. Inclusivity and Culture At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.
Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site. Job Overview: Role: IT Support Analyst - L2 On-site Location: Ipswich Contract: ASAP - 15th Feb'27 Pay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 9:00 AM - 5:30 PM Job purpose: The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level Provide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues. Act as the primary escalation point for incidents unresolved by L1 analysts. Diagnose and resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time fix and customer satisfaction. Train and provide technical guidance to L1 support resources. Serve as the single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting experience across Windows, macOS, Microsoft 365, Teams, Intune, Outlook, VPN, networking, and endpoint technologies. Experience supporting Teams Meeting Rooms and collaboration technologies. Experience using ServiceNow or equivalent ITSM platform. Strong analytical and problem-solving skills. Experience managing incidents and coordinating technical escalations. Excellent stakeholder management and customer service skills. Ability to work independently and manage multiple priorities. Also, just to advise that there may be a requirement for split-shift working hours. This is currently under review and may be introduced either before or after the appointment. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 17, 2026
Contractor
Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site. Job Overview: Role: IT Support Analyst - L2 On-site Location: Ipswich Contract: ASAP - 15th Feb'27 Pay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 9:00 AM - 5:30 PM Job purpose: The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level Provide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues. Act as the primary escalation point for incidents unresolved by L1 analysts. Diagnose and resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time fix and customer satisfaction. Train and provide technical guidance to L1 support resources. Serve as the single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting experience across Windows, macOS, Microsoft 365, Teams, Intune, Outlook, VPN, networking, and endpoint technologies. Experience supporting Teams Meeting Rooms and collaboration technologies. Experience using ServiceNow or equivalent ITSM platform. Strong analytical and problem-solving skills. Experience managing incidents and coordinating technical escalations. Excellent stakeholder management and customer service skills. Ability to work independently and manage multiple priorities. Also, just to advise that there may be a requirement for split-shift working hours. This is currently under review and may be introduced either before or after the appointment. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support, giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering, helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Jul 15, 2026
Full time
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support, giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering, helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support , giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering , helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Jul 15, 2026
Full time
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support , giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering , helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Jul 14, 2026
Full time
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Jul 14, 2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
