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Come join us, and shape the future of the insurance industry! SCOR Digital Solutions is a global insurance consultancy helping insurers worldwide to grow sustainably. A critical part of the SCOR Group, we are specialised in developing industry-leading digital solutions for every part of the consumer journey, from underwriting, to engagement, to claims. By combining SCOR's comprehensive data and analytical expertise with the award winning capabilities of our in house product and technical teams, our solutions are helping insurers to transform the experience of their consumers worldwide. As Customer Success Manager, you will play an essential role in managing integration related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer centric project delivery and is able to connect people and technology. This job has a broad remit encompassing - but not limited to - the work areas below: Define the goals, scope, budget, and resources of a project with all stakeholders. Own and manage the lifecycle of integration related support cases, ensuring timely resolution and high customer satisfaction. Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges. Understand each client's architecture and business processes to guide integration best practices and identify potential friction points. Collaborate with implementation teams to ensure smooth onboarding and handover of integration cases. Monitor and report on integration health, usage patterns, and case trends to proactively address issues. Maintain detailed documentation of integration scenarios, resolutions, and lessons learned to support continuous improvement. Contribute to the development of integration playbooks, knowledge base articles, and self service tools. Support change management efforts when clients update their systems or workflows that impact the SaaS integration. Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals. Oversee the implementation and lifecycle of SaaS software solutions, ensuring seamless integration and user adoption. Establish and optimise project management processes and workflows to enhance efficiency and scalability. Collaborate with cross functional technical teams to ensure technological feasibility and innovation in project delivery. Facilitate communication between project participants and translate complex requirements for non technical stakeholders. Provide regular progress reports and maintain proactive communication with clients. Collaborate with project managers to improve processes and make sure to optimise for client delivery. Core competencies The successful candidate for this job will be enthusiastic about the responsibilities above, and will have a skillset which complements the job well, including: Strong understanding of software integration, APIs, and cloud based platforms. Ability to analyse technical issues and coordinate cross functional teams to resolve them. Familiarity with change management practices in a SaaS environment. Strong drafting skills for functional documentation and client communication. Ability to set up and refine operational processes in dynamic environments. Understanding of modern technology stacks and software development practices. Excellent communication skills in English and French, Spanish is a nice to have. Required skills & experience Proven experience in SaaS project management and customer success. Experience with agile methodologies and structured project management (e.g., V Model). Experience with documenting processes and creating support materials. Proficiency in tools such as Jira, Confluence, SharePoint, and Power BI. What we offer Be part of an international culture with tech specialists. Medical allowance and pension plans. Remuneration policy. Green policy. Evolve in a stimulating and challenging environment. Share and learn with a passionate international community. Evolve in a start up mentality. The company working language is English. All employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organisation. The recruitment process You can expect the following stages: 1 2 Interview with the hiring team & manager (online or in person) 3 Written test or case study Apply now If you feel you have something unique to bring, make your case by getting in touch. We'd love to hear from you. Firstname Surname E Mail Country Attaching CV (Please make sure you send us an attachment no more than 2 mb, in .pdf or .doc format) Link to LinkedIn Link to another social media We protect your personal data in accordance with GDPR. You have the right to view, change, delete, or contest any of your personal data processed by us. Check your rights in SCOR Digital Solutions privacy policy for more information. By submitting this application, you agree to our policy for handling candidate data

Operations Manager (6 month FTC) We're growing and want you to be a part of our journey. Location - This role is hybrid 2-3 days in the office each week and can be based in any of our regional offices with the exception of London. The successful candidate will provide high quality, consistent operational performance across all service lines, supported by a strong control environment with clear risk ownership and prompt issue resolution. It focuses on ensuring efficient, compliant, and client friendly onboarding and lifecycle processes, while strengthening operational resilience and supplier governance. A key part of the remit includes providing clear, trusted operational reporting for senior management and regulators, and fostering a culture of continuous improvement and operational excellence across the organisation. There will be a focus on three core priorities : Supporting the delivery of a defined firmwide operational programme, including planning, governance, and progress tracking. Supporting the design, enhancement, and implementation of the firm's Target Operating Model. Supporting the development and embedding of a consistent set of operational KPIs. Role and Responsibilities Firmwide Operations Programme Support Support the Head of Strategy Execution in delivering a firmwide operations programme, including planning, governance, and progress tracking. Coordinate activity across service lines and central functions, maintaining oversight of dependencies, risks, and milestones. Maintain programme documentation, actions, and decision logs; prepare concise progress updates for senior stakeholders. Act as a point of integration between operations, technology, risk, and finance activities to support joined up delivery. Firmwide Operating Model & Ways of Working Support the definition and refinement of clear, consistent ways of working across the firm's operations. Help clarify roles, responsibilities, and interfaces between Group, service lines, and enabling functions. Support the establishment of effective governance, decision making, and escalation arrangements. Work with colleagues across Operations, Technology, Risk, and Finance to ensure operational processes, controls, and reporting are well aligned and scalable. Support service lines in embedding agreed operational standards in a way that maintains continuity of client delivery. Performance Measurement, KPIs & Management Information Support the development and implementation of a firmwide operational KPI framework aligned to strategic priorities. Help define consistent measures, data ownership, and reporting cadence across service lines. Support the production of clear, executive level dashboards and MI for ExCo and Board reporting. Help embed performance measures into business as usual forums, enabling proactive management rather than retrospective reporting. Key Skills & Experience Experience: Experience in operations management within a professional services or regulated environment. Strong understanding of operational risk, controls, and regulatory expectations (FCA/PRA preferred). Proven ability to manage complex operational services, suppliers, and change initiatives. Experience working closely with Risk, Compliance, Finance, and Technology teams. Skills & Capabilities Strong operational judgement with a control first mindset. Excellent stakeholder management and communication skills. Strong organisational, governance, and documentation capabilities. Analytical mindset with experience producing clear operational MI for senior leadership. Ability to balance day to day operational delivery with longer term improvement and transformation. Comfortable working in a fast moving, multi stakeholder professional services environment. Qualifications Bachelor's degree or equivalent experience. Relevant professional qualifications desirable (e.g. Operational Risk, Governance, PMP/PRINCE2, Lean, or similar). Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus : We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First : We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business . The variety of work that'll be available to you will enable you to do this. Isio was 'born' in 2020 from the sale of KPMG UK's Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience. Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us - valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. For further information and to submit your application, click the apply icon.

Milton Keynes, United Kingdom Posted on 03/10/2025 Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization. About us: Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age. Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts. Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market. Key Responsibilities: Learn and master Zoho's suite of SaaS products to become a product expert. Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance. Collaborate with cross-functional teams to ensure prompt resolution of customer concerns. Maintain accurate and detailed records of customer interactions and resolutions. Contribute to the creation and improvement of support documentation. Requirements Full professional proficiency in English (both written and verbal). Basic understanding of software programs; prior experience with SaaS products is an advantage. Ability to learn quickly and adapt to evolving product features. Excellent problem-solving and analytical skills. Comfortable working in an office environment. Bonus Skills: Familiarity with Zoho applications (e.g., Zoho CRM, Zoho Creator, Zoho Books, Zoho Analytics). Knowledge of Programming Languages. Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role. Supportive and inclusive work environment. Supplementary Health Insurance. MacBook, mobile and paid SIM. Permanent Contract. A vibrant international environment. Reimbursement of approved business expenses. Opportunity to work with a global team and contribute to the growth of a leading technology company. It is important for the applicant to have valid work authorisation and be within commutable distance from our Milton Keynes office. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Support and Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role (Job Purpose) We're looking for an Engineer that has good people, leadership & technical skills. A technical expert responsible for ensuring the efficiency, reliability, and scalability of data centre infrastructure. You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment. You're comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done. You have the understanding and skillset to grasp technical concepts and problems quickly You have strong analytical skills You're a doer who is extremely organised and diligent You're a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly What You'll be Doing (Responsibilities) You'll join the Support duty rotation and, as a Senior, will collaborate with Engineering on incidents and changes. Proactively improve dashboards, alerts, and runbooks to prevent repeat incidents. Contribute to knowledge sharing across Operations and Engineering, including training content, workshops, and PR reviews. Drive to upskill - better the team and yourself. Accurately record, update, manage and resolve tickets using the call tracking system whilst keeping all parties (internal or external) informed of the tickets progression via phone and email. Demonstrate a solid understanding of the underlying Platform to our customers and providing assistance in helping them leverage the service and products Respond to incoming monitoring alerts, resolving or escalating as required in accordance with priorities and agreed service levels Take decisive actions, and calculated risks, on technically complex incidents and tasks to ensure business speed and efficiency. Lead by earning trust, speaking candidly, and benchmark against the best to identify where we can improve. Disagree when appropriate and challenge the status quo. Commit wholly to decisions and plans once in motion. Be a technical expert, and drive the team to make the best decisions. Deliver project tasks, improvements, and technical assessments in the right quality in a timely fashion. Handle escalated customer support issues, providing solutions aligned with business SLA requirements Design and implement automation scripts and tools to optimize processes. Conduct root cause analysis for major incidents and recommend long term fixes. Collaborate with cross functional teams for service improvements Responding to critical incidents during out of business hours, and be on call as required. About You (Skills / Qualifications) Ability to adapt to customer driven demands, such as providing specialist support after core business hours, with availability to travel to Nscale or Customer locations to provide onsite technical expertise and guidance. Disciplined, organised and self motivated. Able to motivate, support and mentor other team members Strong leadership principals, with a bias for taking decisive action, working independently, and driving the team and wider organisation to improve. Understanding of how datacenters operate and the core datacentre technologies: Servers, Networks, Storage and Virtualisation, ideally gained through an operational support background. Good organisational and time management skills, with strong interpersonal skills, able to deal effectively with people at all levels whilst also having good written and verbal communication skills Linux systems engineering at scale. Strong command over modern Linux distributions, kernel modules, systemd, networking stack, and filesystem tooling. Proven troubleshooting across compute, storage and network layers in production. Kubernetes. Operate and troubleshoot K8s clusters, and understand how physical resources are abstracted up the stack to K8s. GPU platforms (NVIDIA and AMD). Practical experience with GPU drivers and GPU logs investigation tools, e.g. nvidia smi. Performance diagnostics using NCCL on large scale clusters. Observability and incident response. Build and use alerting stacks and dashboards, interpret metrics and alerts, and drive runbooks to resolution; contribute to SLOs and post incident reviews. Strong Networking fundamentals. Solid grasp of L2/L3, routing, BGP, VLANs, VXLAN, firewalls, load balancing. Understanding of high performance fabrics (RDMA/NVLink basics) for cluster to cluster traffic. SRE style operations. Write and maintain runbooks, automate diagnostics, and reduce human intervention using scripts or small tools. Cloud Infrastructure Administration and Troubleshooting. Strong familiarity with using virtualisation technologies, and investigating issues that arise, performing deep dive investigation to perform root cause analysis. Openstack operations experience preferred. Nice to Have Automated Network Configuration. Experience automating network deployment configurations and making safe, repeatable changes in business critical environments. Strong GPU HPC concepts, beyond standard troubleshooting. Familiarity and prior experience with RDMA/InfiniBand and performance tuning for distributed workloads. Support scheduling for large multi GPU jobs, containers via Pyxis/Enroot, and MPI. Diagnose queue, topology, and job failures. GitOps tooling and cluster/app automation pipelines. Build and maintain CICD pipelines. Re architecting old scripts to use Github Actions. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + equity) with reviews every 12 months. Join the fastest growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting edge AI. Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

HKA is one of the world's leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, process and technology industries. As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering and commercial damages matters. As part of the HKA team you can expect: A strong collaborative culture working as part of a thriving global business with our people at the heart. The opportunity to be an integral part of the team supporting the future success and development of our global practice through robust systems and improvements. Work in a corporate environment that encourages your ideas and recommendations. The Opportunity We are seeking an experienced ERP Finance Systems Specialist to join our ERP team supporting our global operations. While the team is based at our UK Corporate Head Office in Warrington, we are open to candidates based at other UK locations or working remotely. In this role, you will provide both technical and functional support for our Deltek Vantagepoint system, covering Accounting and CRM modules. You'll also play a key part in maintaining the system and driving continuous improvement by implementing new functionalities and enhancements. As part of the role you will Provide support and issue resolution for Deltek Vantagepoint Accounting system. Help maintain Finance/CRM system implementations, upgrades and integration projects. Ensuring outages are kept to a minimum. Assist in configuring and maintaining ERP modules. (Finance & CRM) Interact with staff on all levels to help resolve system-related issues with a high level of customer service. Develop and maintain system documentation, user manuals and training materials. Provide training to staff on financial process and system usage. Liaise with external vendors and consultants as needed. (software providers and 3rd party vendors) Skills and Experience Ideally you will possess the following skills and experience: 2 + years' experience of maintaining an ERP system or Finance systems support/helpdesk role. Good understanding of Finance Data, Finance or project-based systems and processes. Good understanding of accounting processes and financial record keeping. Excellent communication skills, able to deal with people at all levels within the organisation. Problem solving and analytical thinking. Teamwork and collaboration skills Preferred but not essential: Knowledge of Deltek Vantagepoint/Vision Suite. What we offer At HKA we recognise that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path. We operate a flexible working pattern both in terms of hours and location and are happy with flexible remote working. Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA. ED&I at HKA HKA has a thriving ED&I committee working hard to provide an inclusive and welcoming environment for a truly diverse set of employees. We are committed as a business on the continued improvement of our Equality, Diversity and Inclusion strategy, please visit our careers page for further information or feel free to ask our recruitment team for further information. All HKA employment decisions are firstly made on merit and shall be made without regard to age, disability, gender or gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or anyother basis in compliance with local legislation.

Sr. HRSS Benefits & Compensation Specialist Sr. HRSS Benefits & Compensation Specialist United Kingdom - Uxbridge Human Resources Regular The HRSS Total Rewards Analyst is responsible for supporting the day-to-day operational activities related to employee benefits and some compensation programs across EMEA. This position may support the execution of compensation processes such as retention bonuses, off-cycle promotions, and salary adjustments. This role involves analyzing data, and providing recommendations to ensure the organization's compensation and benefits program remains compliant and aligned with business objectives. This role supports the administration of employee benefits, compensation, and retirement/pension. These programs include medical, dental, vision, pension, and deferred comp plans and employee incentives. This position will work closely with the HR COE's and Payroll teams to ensure seamless administration and communication of benefits and compensation programs for employees. The analyst is a subject matter expert in the day-to-day operations of total rewards programs, vendor administration , plan analysis, benchmarking , and reporting. They also play a crucial role in compliance and regulatory adherence, ensuring plan documents remain up to date and align with current and future legal requirements. This position is responsible for managing and analyzing data trends to optimize benefits offerings and provide support to Total Rewards programs and other HR initiatives, as required . Essential Duties & Job Functions: Benefits and Compensation Administration: Supports the development, administration and execution of benefit programs including health, welfare, retirement, pension, and wellbeing offerings across the EMEA region Implements and manages the day-to-day operations of benefits programs, including health insurance, financial wellbeing plans, plan enrollments and contributions Supports benefits audits and ensures compliance with regional and specific country regulations Ensures the accuracy and compliance of all benefits-related filings Assist with the organization's retirement plan including audits, ongoing compliance, non-discrimination testing, and plan review Leads process of monthly benefits accruals/invoices & variance and other related reporting Investigates escalated benefit issues, conducts root cause analyses, recommends, and implements solutions Provides training, education, and engaging and clear communications to employees (e.g. financial wellbeing education sessions, virtual health fairs, and event coordination as required) Assist employees regarding benefits claim issues and plan changes Manage benefit content across online portals, plan sponsor websites, third-party administrator(s) enrollment webpage, and reviews regularly for accuracy Maintain benefits plans and literature in HRIS, ServiceNow Portal, external total rewards portal, employee benefits portal and company intranet sites. Oversee annual enrollment processes, including communications, vendor coordination, and employee education Respond to Tier 2 escalated benefits inquiries from managers and employees on plan provisions, benefits enrollments, life status changes and other general inquiries Assist in preparing standard or ad hoc benefits and compensation reports Other accountabilities, as assigned Data Analysis and Reporting: Gathers, analyzes, and interprets data related to compensation and benefits data to identify trends and make recommendations Develops and maintains reports and presentations for leadership Collaborate with COEs on monitoring and reporting out on the effectiveness of compensation and benefits programs for enhancement opportunities Compliance and Policy Development: Ensure compliance local and country specific legal requirements by studying existing and new legislation, obtaining qualified opinions, enforcing adherence to requirements, and advising management on needed actions Ensure compensation and benefits programs comply with local regulations and align with the agreements of each country's works councils. Partner with COEs to develop and update compensation and benefits policies and procedures Stay informed about industry trends and best practices, recommending enhancements accordingly Knowledge, Experience, and Skills: Experience administering compensation & benefits programs Experience within a controlled group structure Working knowledge of general employment laws, regulations, and individual countries compliance requirements Extensive knowledge of employee benefits and applicable laws Excellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines in a fast-paced environment Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Ability to act with integrity, professionalism, and discretion in handling confidential information Thorough knowledge of employment-related laws and regulations related to employee benefits Proficient with Microsoft Office Suite or related software Proficiency with or the ability to quickly learn the organizations HCM systems, CRMs and talent management systems Strong interpersonal, verbal, and written communication skills; Ability to operate effectively and proactively with a customer focus and employee experience mindset. Strong organizational skills and attention to detail and the ability to manage multiple priorities. Ability to interpret guidelines, policies, and complex state or federal regulations to provide guidance to all levels. Ability to gather and analyze data to identify critical issues and make independent decisions; perform duties with accuracy and attention to detail; Able to handle sensitive and confidential information appropriately. Strong presentation skills; with experience developing and delivering training modules or programs. Experience collaborating with cross-functional teams, including HRBPs, Total Rewards, Payroll, and Legal Basic Qualifications: High School and consolidated xperience OR associate degree and consolidated experience OR Bachelor's Degree and consolidated experience OR Masters' Degree and consolidated experience Extensive HR or HR Shared Services experience Strong verbal, written interpersonal, and telephone communication skills are required. Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills. Experience with case management tools (especially ServiceNow). Knowledge and experience of HR policies in EMEA is a must. Preferred Qualifications: Customer Service experience is preferred. Job Environment Office-based role requiring a minimum of three days per week on-site attendance Share: Job Requisition ID R Full Time/Part Time Full-Time Job Level Associate Click below to return to the Gilead Careers site Click below to see a list of upcoming events Click below to return to the Kite, a Gilead company Careers site

D365 ERP Business Process Lead (Finance) Category: I.T. Country: United Kingdom Location: Milton Keynes, UK - Hybrid Overview We're looking for a dynamic individual to support the design and implementation of our Finance function within D365 for our non-Americas regions. In this pivotal role, you'll co-lead fit-gap analysis workshops, translate business needs into smart ERP solutions, and drive process standardization across the organization. If you thrive on collaboration, have deep process expertise, and are ready to shape global best practices, this is your opportunity to make a lasting impact. This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week). This role requires UK work authorization. Visa sponsorship is not available. What You'll Be Doing Process Development - Serve as subject matter expert for the Finance function to design and implement ERP processes in D365 - Collaborate with the Implementation Specialist to maximize out-of-the-box functionality and minimize customizations - Co-lead requirements gathering and fit-gap workshops, map current processes, and design future-state processes aligned with our Global Template and best practices - Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture - Support configuration and development reviews to confirm alignment with approved "To-Be" processes - Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team - Assist the Application Support Team with complex issues during implementation and post-go-live - Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist Testing - Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities Training - Develop training materials and lead sessions for key processes - Promote change management and user adoption for D365 rollout Monitoring - Maintain process governance, including SOPs and change requests - Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement What You'll Bring To The Role Significant experience in business process mapping and design Proven experience in D365 Finance or related modules Hands-on functional experience with Microsoft Dynamics 365 Finance and Operations (or AX 2012/F&O equivalent) in the Record to Report (RTR) area (Ex: GL, AP, AR, Fixed Assets, Cost Accounting, Financial Reporting, Budgeting, Credit/Collections, Cash Management, etc.) Experience with ERP implementation as a business analyst or subject matter expert Experience working in process improvement and change management Ability to travel internationally up to 25% of the time Total Rewards Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends! At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do. Why You Should Apply A strong values-aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging. A learning-based culture where 78% of our team believe they can achieve their career objectives. Over 94% employee engagement as of the January 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD-40 Company!" Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day . Thank you for considering WD-40 Company in your career search! At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.

D365 ERP Business Process Lead (Order to Cash) Category: I.T. Country: United Kingdom Location: Milton Keynes, UK - Hybrid Overview We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for our non-Americas regions. In this pivotal role, you'll co lead fit gap analysis workshops, translate business needs into smart ERP solutions, and drive process standardization across the organization. If you thrive on collaboration, have deep process expertise, and are ready to shape global best practices, this is your opportunity to make a lasting impact. This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week). This role requires UK work authorization. Visa sponsorship is not available. What You'll Be Doing Process Development Serve as subject matter expert for the Order to Cash function to design and implement ERP processes in D365 Collaborate with the Implementation Specialist to maximize out of the box functionality and minimize customizations Co lead requirements gathering and fit gap workshops, map current processes, and design future state processes aligned with our Global Template and best practices Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture Support configuration and development reviews to confirm alignment with approved "To Be" processes Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team Assist the Application Support Team with complex issues during implementation and post go live Drive resolution of cross functional process challenges and collaborate on solutions with the Implementation Specialist Testing Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities Training Develop training materials and lead sessions for key processes Promote change management and user adoption for D365 rollout Monitoring Maintain process governance, including SOPs and change requests Support post go live activities: monitor performance, troubleshoot issues, and drive continuous improvement What You'll Bring To The Role Significant experience in business process mapping and design Proven experience in D365 Order to Cash or related modules Hands on functional experience with Microsoft Dynamics 365 Finance and Operations (or AX 2012/F&O equivalent) in the Order to Cash (OTC) area (ex: Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc.) Experience with ERP implementation as a business analyst or subject matter expert Experience working in process improvement and change management Ability to travel internationally up to 25% of the time Total Rewards Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends! At WD 40 Company, we believe that purpose driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do. Why You Should Apply A strong values aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging. A learning based culture where 78% of our team believe they can achieve their career objectives. Over 94% employee engagement as of the January 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD 40 Company!

Overview Our client is a well-established and highly successful Regional Law Firm. It is known for being a great place to work - an effective leadership team ensuring a dynamic yet supportive and collaborative culture. Contact: Role New opportunities have arisen within the Property Litigation team - suited to recently qualified (NQ-3 yrs') and more experienced specialists. Recognised for its expertise in various legal directories, the team isinstructed by a diverse and impressive portfolio of clients. These include Commercial and Residential Landowners, Developers, Landlords (industrial, retail, leisure) and Commercial Tenants. The head of department enjoys an enviable reputation in this niche area. You will be engaged on an interesting range of contentious property matters and NOT be pigeonholed to a certain work or client type. Responsibilities Breach and enforcement of leasehold covenants Property Contract disputes Insolvency related issues Rights of Way Adverse Possession Dilapidations Rent reviews Property Damage Team & Collaboration The team works well together as a cohesive unit and also closely with the Corporate, Insolvency and Real Estates Teams. Requirements Areas of Law: Commercial Litigation/Dispute Resolution, Commercial Property/Real Estate, Property Litigation Location: All North West, Greater Manchester, Lancashire, Merseyside Salary: £35,000 - £48,000 Ref: 57337/tml Job Type: Permanent Sector: Private practice Level: 0-2 years qualified,6 years plus,4-6 years qualified,2-4 years qualified The team is supported by Actis Legal which specialises in the North West legal market. Actis Legal provides tailored and bespoke advice to individuals we act for and will identify suitable career moves. All enquiries treated in the strictest confidence. Please note that references to post qualification experience (PQE) are given as a guideline to the competences required for technical, client and case management skills, as well as budgeted salary for the role. We encourage you to apply for any job for which you feel you are a suitable candidate.

Technical Claims Lead - Financial Institutions, D&O & Transactional Liability page is loaded Technical Claims Lead - Financial Institutions, D&O & Transactional Liabilitylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RQ12999 Technical Claims Lead - Financial Institutions, D&O & Transactional Liability Location: LondonPosition type: Full time, permanentThe Technical Claims Lead is accountable and responsible for a portfolio of all Casualty Claims via referral and directly, ensuring that the best outcomes are achieved consistently for our clients and high-performance delivered for our business, aligning to MS Amlin Values.You will provide trusted, market-leading claims service and mentor other claims team members to do same in order to be a well-reputed claims team, who proactively delivers a first-class claims experience to clients, brokers and internal stakeholders.This role provides an opportunity to be the key subject matter expert for all Casualty claims and contribute to business modernization. What you'll spend your time doing: Be accountable and responsible for the dynamic management of claims within authority for all Casualty classes, ensuring that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values Be the key subject matter expert for all Casualty claims - providing specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses Mentor personnel handling claims arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service Role model and foster a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all Support Head of Claims - Casualty to actively monitor portfolio of claims and data to ensure that early, best estimate reserves are in place, that claims financials are regularly validated and that valid claims are settled promptly with a tight control of costs throughout their lifecycle Provide Claims thought leadership and 'lead indicator' insights, via formal reporting and verbally, using knowledge and analysis of claims data to facilitate better business decisions for responsible claims Work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners Build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co-insurers, as needed, to positively influence Proactively participate in business modernization to transform current claims proposition towards our vision for a future claims service proposition Understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation You're going to enjoy this job if you also Are service-orientated - passionate about claims resolution and client experience Have exceptional communication skills - ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media Have strong ability to build trust and manage relationships with external and internal stakeholders Have proven sound judgement and decision making capability, even under time-pressure Have problem-solving abilities - ability to break down complex issues and spot trends, patterns and interdependencies Have a high-performance mentality - self-motivated, outcome-driven with energy and determination to succeed in a fast-paced environment of business transformation Have a growth mindset - desire for continuous improvement of self, team-members and claims service to be their 'best version'; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients' and business' evolving requirements What you'll need: Well-reputed, proven (c. 10+ years') lead experience in managing all Casualty claims globally, including strong relationships with relevant experts, brokers and co-insurers Degree/CII or similar professional qualification (desirable) Firm understanding of key principles and practices of London Market London Market Claims System & Microsoft Office knowledge e.g. ECF, Excel Account/portfolio management experience Willingness to travel and attend client events What you can expect from us: A competitive salary and benefits package A great team and supportive colleagues An open mind (especially to new ideas and ways of doing things) A strong focus on diversity, inclusion, and equal opportunities Wellbeing and mental health support Employer-supported volunteering (ESV) Flexible working Continuous learning Study support Structured career development About MS Amlin MS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyd's franchise, local specialty insurer, and business services. Conduct Rules With the implementation of the SM&CR (Senior Managers & Certification Regime), the Financial Services and Markets Act gave the FCA new powers to write conduct rules and apply them to all employees within a firm. The Conduct Rules set basic standards of good personal conduct. They stipulate that you must: Act with integrity Act with due care, skill and diligence Be open and co-operative with the FCA, PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standards of market conduct Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific.With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge.At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the Role As a Sr. Customer Support Specialist, UK, you are prepared to expertly triage or resolve the most complex issues and questions our customers in the UK may experience with the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry. This role requires a special combination of high-level professional communication skills, and the ability to analyze, troubleshoot, and resolve complex technical issues. As a resident expert on all facets of our platform, you will interface directly with our customers on a daily basis, handle more complex escalations from customer Support Specialists, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. You will also help our team learn, grow and scale by owning one of many of our "Plus-One" responsibilities, where you will handle team responsibilities like training, product updates, and other operational needs. Your core responsibility will be communicating with Attentive customers via email and live chat to provide fast and accurate resolutions for any issues they might encounter. You will also work closely with Attentive Support leadership and cross-functional teams to assist in maintaining and recommending improvements to ticketing workflows, interview and train local UK talent, and work cross-functionally with the UK-based CS and Sales functions to ensure the best possible post-sale customer experience is upheld What You'll Accomplish Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution Troubleshoot complex platform issues Advise our customers on best-practices with the Attentive platform and its use cases Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business First line of escalation for complex technical issues in the Support team Exceed customer expectations on response quality, timeliness of responses and overall customer experience Manage and effectively execute team trainings, product updates, and other program needs as defined by the Support leadership team Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry Help translate customer feedback into specific product requirements Your Expertise 9 months -1 year of experience as a Customer Support Specialist, or similar role 4-year Bachelor's Degree Demonstrated excellence in troubleshooting and complex problem solving Keen interest in startups, software, and entrepreneurism Loves working in fast-paced environments Ability to navigate through ambiguity Extremely detail oriented and organized Experience navigating complex work processes, tight timelines, and changing teams Comfortable learning new software (for design, data management, and internal tools) A strong growth mindset Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.