4 jobs found

IT Support Technician O365 NE Cambridge (Hybrid office based initially, then typically 23 days per week from home) Basic salary + Bonus + Benefits + excellent career progression opportunity into new areas of technology! Polkadotfrog are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT. Key Responsibilities: Provide end-user support for Microsoft 365 environments Support and troubleshoot Microsoft Windows 11 Diagnose and resolve technical issues via telephone and email Deliver excellent customer service while managing helpdesk requests Escalate complex issues when necessary while maintaining ownership of tickets Previous experience within a MSP / fast-paced helpdesk environment Key Skills: End-user support of Microsoft 365 End-user support of Microsoft Windows 11 Excellent telephone and email communication skills Supporting Skills Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune Full clean driving licence If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you. At Polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible. If you havent heard from us within 5 days, please note that your application has not been successful on this occasion. INDH

Network Support Team Lead (Microsoft & Infrastructure) Location: Central London (Office/Client Based) Salary: 45,000 - 55,000 + Training & Career Development An established and growing IT Infrastructure and Managed Services Provider is seeking an experienced Network Support Team Lead to oversee its Service Desk function and lead a team of technical support professionals delivering support across the Microsoft technology stack, networking, cloud services, and end-user infrastructure . This is an excellent opportunity for a technically strong support leader who enjoys developing people, improving service delivery, and acting as a key escalation point for both customers and engineers. You'll play a pivotal role in ensuring service excellence across a diverse client portfolio, combining team leadership, technical oversight, service improvement initiatives, and customer engagement. The role would suit someone currently working as a Service Desk Team Leader, Helpdesk Manager, IT Support Manager, Technical Team Lead, Microsoft Team Lead, or Service Delivery Team Lead within an MSP or customer-facing IT environment. The Role As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels. You'll lead from the front, providing technical guidance and escalation support across a broad Microsoft environment, whilst driving service quality, customer satisfaction, operational efficiency, and continuous improvement across the support function. Key Responsibilities Team Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and technical development. Foster a collaborative, customer-focused and high-performing team culture. Conduct regular performance reviews, coaching sessions and career development planning. Service Desk Management Oversee day-to-day Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queue health, engineer workloads and escalation paths. Coordinate responses to major incidents and business-critical issues. Maintain excellent documentation, ticket quality and support standards. Customer Service & Escalations Act as the senior technical escalation point for customers and engineers. Troubleshoot and resolve complex infrastructure, networking and Microsoft-related issues. Drive high levels of customer satisfaction and service delivery. Communicate effectively during incidents, outages and service-impacting events. Identify recurring issues and implement long-term solutions. Technical Leadership Provide hands-on technical support and guidance across: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Microsoft Entra ID (Azure AD) Active Directory & Group Policy Windows 10/11 & Windows Server Azure & Hybrid Cloud Environments Intune / Endpoint Management Microsoft Defender Suite Networking, Switching, Routing & Firewalls Enterprise Wi-Fi & Wireless Infrastructure Remote Access & VPN Technologies Hardware, End User Computing & Peripheral Devices Backup, Disaster Recovery & Business Continuity Solutions Reporting & Service Improvement Produce service performance reports and management information. Monitor KPI and SLA performance. Review ticket trends, escalations and aged incidents. Maintain knowledgebase documentation and operational procedures. Identify opportunities for automation, standardisation and service optimisation. Contribute to strategic improvements across support operations. What We're Looking For Essential Experience Previous experience leading or supervising an IT Support, Service Desk or Helpdesk team. Strong background working within an MSP or customer-facing IT support environment. Experience managing ticket queues, escalations and SLA performance. Proven ability to lead, mentor, coach and develop technical teams. Strong customer-facing and stakeholder management skills. Excellent troubleshooting, problem-solving and decision-making abilities. Technical Knowledge Microsoft 365 Administration. Exchange Online, Teams, SharePoint and OneDrive. Active Directory and Microsoft Entra ID. Microsoft Intune and Endpoint Management. Windows Desktop and Windows Server technologies. Azure fundamentals and hybrid environments. TCP/IP, DNS, DHCP and networking fundamentals. Enterprise Wi-Fi and wireless networking. Firewalls, VPNs and remote access technologies. ITSM platforms, ticketing systems and RMM tools. Desirable Microsoft certifications (MS-102, MD-102, AZ-104 or equivalent). Experience working within a Managed Service Provider. Exposure to Microsoft Defender, security solutions and compliance technologies. Knowledge of automation tools such as PowerShell.

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a IT Helpdesk Technician on a full-time permanent basis. Culture and Environment Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level. You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress. The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand. Personality You ll be a motivated, hands-on and naturally curious individual with a genuine passion for technology and solving problems. You ll enjoy getting to the bottom of an issue rather than simply passing it on, taking ownership and seeing things through to resolution. Personable and approachable, you ll be confident supporting users with different levels of technical knowledge and will understand the importance of delivering a positive experience. You ll be organised, adaptable and comfortable working independently while also enjoying being part of a wider IT team. Most importantly, you ll be keen to learn, develop your technical knowledge and build a long-term career within IT. Package and benefits Monday to Friday (9am 5:30pm) 40 hours Pension 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available Holiday Entitlement 24 days holiday After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Acting as the first point of contact for IT support across the business Providing 1st line technical support via telephone, email, remote support and in person Taking ownership of incidents and requests through to resolution, escalating more complex issues where required Supporting Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive Supporting Windows 11 desktop and laptop environments and troubleshooting hardware, software, printing, connectivity and access issues Building, configuring and deploying end-user devices and peripherals Supporting user account administration within Active Directory and Entra ID Assisting with Intune device enrolment, compliance and deployment Supporting endpoint security standards including MFA, device compliance and antivirus controls Supporting warehouse technology including scanners, printers and label devices Completing software installations, patching and system updates Maintaining accurate technical documentation and ensuring activity is recorded within the IT ticketing system Supporting office moves, desk setups and hardware deployments across multiple sites Skills and experience: Previous experience in a similar role Demonstrating a genuine passion for technology and a desire to continually develop technical knowledge Possessing excellent diagnostic and problem-solving skills Demonstrating strong communication and interpersonal skills with a customer-focused approach Possessing strong organisational and time-management skills Being confident working independently while collaborating effectively as part of a wider team Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Think Specialist Recruitment are delighted to be working with a fantastic organisation who have an exciting opportunity to join their IT team. This opportunity would suit a candidate who has previous experience within a Technical Support role, someone who is passionate about IT and technology, as well as someone who has a flexible approach to work. This opportunity will predominantly be office based, there will be occasional travel to other sites. Salary - 35,000 - 40,000 plus great benefits Monday - Friday with some occasional out of hours which will be repaid with time off in lieu Hybrid working with 4 days in and 1 day from home Some of the duties include: Providing hands-on and remote IT support across corporate and venue locations Troubleshooting hardware, software, network and connectivity issues Supporting Microsoft 365, Exchange, SharePoint, OneDrive and Intune Supporting wired and wireless networks, servers and IT infrastructure Working with POS, AV, VoIP, CCTV and specialist venue technology Managing incidents through an IT ticketing system and prioritising business-critical issues Building and configuring laptops, desktops and mobile devices Supporting new-starter IT onboarding Maintaining IT documentation, asset inventories and venue technology standards Working with vendors and internal technology teams to resolve issues quickly Travelling to venues as required The suitable candidate: Strong Microsoft 365 administration experience Good Windows and Apple/iOS knowledge Solid networking and Wi-Fi troubleshooting skills Experience with IT ticketing/helpdesk systems Experience supporting hardware, servers and IT infrastructure Excellent problem-solving and communication skills The ability to work independently while collaborating with operational teams A full UK driving licence Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support