7 jobs found

Head of Infrastructure Midlands National travel required Up to 90k Current hands on technical ability, Experience with high growth and acquisitions is highly desirable. Microsoft365, Azure, InTune, Hybrid Cloud Benefits: 25 days holiday plus bank Car allowance Annual bonus scheme Role: I am recruiting for a Head of Infrastructure position that will require travel to various UK sites, so ideally you will live around the Midlands, but various locations within the UK will be considered. You will initially be required to travel more frequently for the first few months and once settled in role there will be an expectation of a minimum of 3 days in office or travelling per week. This role is diverse and will require up to date hands on technical experience as well as strategic leadership responsibilities. The company is expanding at pace, so any experience you have with mergers and acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving license is required. You will travel as needed to various sites across the business. You will act as the primary technical authority and provide clear instruction to your reports as well as stakeholders, ensuring that standards are met and upheld throughout the business. They currently outsource a lot of helpdesk support to MSP partners. You should feel equally comfortable whether presenting to high level board members or speaking to a third partner first line support technician. I am looking for demonstrable senior leadership experience within a high growth company coupled with current hands on infrastructure experience to muck in and do it yourself, if and when needed. Technology stack: Hybrid environment Microsoft365 Microsoft InTune Azure Experience needed: Managing Hybrid Cloud and On Prem environments Management of third party vendors and MSPs. Networking Cyber Security Identity Access Management Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement Infrastructure across the business Post Acquisition Integration, ensuring operational resilience at all times. This post requires a full UK driving license. This is an urgent vacancy, please apply quoting reference AR(phone number removed) in order to be considered. Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area. Main responsibilities include: Technical Support & Service Delivery Provide first and second-line support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer). Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments. Administer endpoint security, patching, and compliance monitoring. Support audio-visual and telephony systems including Zoom and MS Teams. Assist with Microsoft 365 administration and collaboration tools. Support remote and hybrid working technologies Helpdesk & ITIL Processes Operate within ITIL framework for incident, problem, and change management. Use ticketing systems to log, track, and resolve issues within agreed SLAs. Training & Documentation Deliver IT training and awareness sessions for end-users. Create and maintain technical documentation and knowledge base articles. Essential Skills & Experience required: At least 12 months of IT helpdesk support in a similar role Professional telephone manner Understanding of Active Directory (including Administration) Microsoft 365 (including user/license Administration) MS Teams knowledge Azure (Entra ID) user and group administration Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward to hearing from you

1st Line / 2nd Line Support Analyst Top UK Fintech Systems company Whiteley, Hampshire We are recruiting for a 1st / 2nd Line Support Analyst for a forward-thinking Fintech Software company providing world class Payments solutions for Retail, Commercial and Hospitality businesses here in the UK and abroad. The 1st / 2nd Line Support Analyst will ideally have worked in a helpdesk environment to provide support to internal teams on their Software & Hardware solutions and will also work with customers in the UK and around the world on tech issues with their software platform. This is a Uk offices hours role but there will be a need to work on a support rota for 1 week in every 4. The role is based in their Whiteley Operations centre Salary to £30k to 34k per annum and 5 days per week in office. The job role includes: Dealing with helpdesk tickets and enquiries submitted by email alongside answering Live Chat enquires, you will be the first point of contact for customers seeking technical or troubleshooting assistance Updating and maintaining products, users, passwords and other data for their fully managed clients Providing 2nd line technical support on Software Servers, Desktop PCs, Networks and email servers. Handle complex, technical troubleshooting requiring, in-depth knowledge. Assists with server maintenance, networking, and system administration. Escalating Tickets to 3rd Line Support when appropriate Running software and security updates remotely on Windows based systems. General support admin tasks as required including updating and maintaining their internal knowledge base and customer wiki Documents technical fixe in the ticketing system to build a knowledge base. Skills and Experience: Windows Server / MS Office / Office 365 experience Knowledge of Operating Systems in Windows and Linux would be useful Knowledge of Active Directory and MS Exchange would be useful Knowledge of any of the following Intune, Zabbix monitoring, Solarwinds & Networking would be beneficial but not essential Strong communication skills Strong Written and documentation skills Enjoys dealing with customer or user issues Organised and self -motivated. Be a problem solver and able to think outside the box to work through user or customer issues Benefits Competitive salary Holiday allowance is 25 days a year (plus bank holiday) Strong career progression opportunities Opportunity to earn overtime and on call rota Excellent pension scheme and employee benefits programme If this role is of interest, then please send your CV for immediate interview

JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects. Key Responsibilities for the IT Helpdesk role: Providing hands-on support across hardware, software, and Microsoft 365 environments. Managing tickets end-to-end, ensuring clear communication and thorough resolution. Supporting clients on-site with strong service focus. Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online. Administering and maintaining Intune for device management, policies, and compliance. Assisting with Azure-based work, including identity, security, and platform administration. Contributing to cyber security improvements and maintaining good security hygiene across systems. Person specification for the IT Helpdesk role: 1-2 years minimum IT experience in IT support or IT engineering. Solid knowledge of Microsoft 365, including SharePoint and Teams. Understanding of cyber security fundamentals and modern workplace best practice. Confident communicator who remains calm under pressure and delivers excellent service. Someone curious, motivated and willing to learn new technologies. Comfortable working in a dog-friendly office. Company Benefits for the IT Helpdesk role: 20 days annual leave plus bank holidays, rising with service to 25 days plus BH A mapped-out career path and super career progression Pension Hybrid (1 day from home) after qualifying period Company socials/outings Free parking onsite This is a permanent, full-time position offering a fantastic opportunity to develop your skills and grow within a supportive team. The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria.

IT Systems Administrator Harlow, Essex 35,000 - 38,000 Join a market-leading business and develop your career within a supportive IT team. We're looking for an energetic and driven IT Systems Administrator to support, maintain, and improve our IT infrastructure. You'll support and administer the company's IT systems, including servers, networks, PCs, firewalls, wireless, VoIP, and Microsoft 365. Responsibilities include troubleshooting, system upgrades, security, backups, disaster recovery, helpdesk support, documentation, and supporting warehouse operations. About You 2+ year's experience as a Systems or Network Administrator Strong knowledge of Windows, networking, and system security Experience with VMware, Active Directory, Microsoft 365 & Intune Confident in supporting LAN/WAN, firewalls, wireless, and VoIP Excellent problem-solving and communication skills Live within a 45-minute commute of the Harlow office Nice to Have MCSE, CCNA/CCNP, Azure, SQL Server, Salesforce Hours: Mon-Fri, 08:30-17:00 (some out-of-hours support (remote or site visit with TOIL) Salary: 35k- 38k If you are looking to take the next step in your IT career with a team that values your development, apply now! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Laptop Builder / 1-2 Line Support Duration: 12 week initial contract (poss ext) Rate: .64 per day via umbrella IR35: In scope Location: Wakefield, West Yorkshire The main focus of the roles is to build and image new laptops, then issue to Staff ensuring any issues are resolved and bitlockers are accessed. The role is based in Wakefield, West Yorkshire. Duties will include being involved in the build and test of Laptops. There may be some support thereafter from time to time. Skillset requirements Building Laptops Imaging Laptops Distributing Laptops Troubleshooting skills Excellent customer service skills Ability to communicate effectively with staff and customers (both written, and verbally) Excellent organisational skills Beneficial Public Sector / Government experience NHS, PC, IMAGING, WINDOWS, LAPTOP, CLOUD, SCRIPT, MS INTUNE, PUBLIC SECTOR, GOVERNMENT, 1ST LINE, 2ND LINE, 3RD LINE, HELPDESK, SERVICE DESK, ELS Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

2nd Line Azure Engineer London £30,000 - £35,000 We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As 2nd Line Azure Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments. Job Duties Provide second line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively. Investigate, diagnose and resolve complex technical issues escalated from first line support. Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction. Maintain accurate documentation of all support activities, including incident reports and resolution steps. Collaborate with third-party vendors and internal teams to resolve issues beyond immediate scope. Participate in continuous service improvement initiatives by providing feedback and suggestions. Ensure compliance with company policies, procedures and security standards in all support activities. Support desktop and mobile device management through Intune, including policy application and troubleshooting. Monitor system performance and assist with the deployment of updates or patches as required. Required Experience: At least two years experience working in a second line IT support capacity. Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune. Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls. Excellent verbal and written communication skills, with the confidence to engage directly with customers. Ability to commute reliably to Central London on a daily basis. A relevant IT qualification or equivalent experience in a technical support role is essential. Experience supporting Microsoft 365 workloads and Azure Active Directory services. Experience with device management solutions, preferably Microsoft Intune. Strong problem-solving skills with a methodical approach to incident management. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Good interpersonal skills with the ability to explain technical information clearly to non-technical users. To apply for this role as 2nd Line Azure Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.