Samba
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
Associated Press
Select how often (in days) to receive an alert: Vice President, Global Video & Technology Operations The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiasednews in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day. The Vice President, Global Video Operations & Technology Services is a senior technology leader responsible for ensuring the reliability, performance, and evolution of AP's global video delivery, broadcast infrastructure, and enterprise technology services. This executive combines strategic leadership with extensive hands on experience in video operations and broadcast engineering. They demonstrate a proven track record of guiding teams through complex, high pressure operating environments while driving innovation, service excellence, and cost efficiency. This position reports to the Chief Technology Officer and partners closely with leaders across Editorial, Revenue, Product, and Cybersecurity to ensure the reliability, innovation, and modernization of AP's mission supporting both editorial excellence and business growth. What you will do: This role is at the heart of AP's transformation - bridging next generation video technology and global operations to ensure our trusted reporting reaches billions with speed, reliability, and innovation. Candidates will combine deep technical mastery with strategic, people centered leadership and strong cross functional collaboration attitude that inspires teams and strengthens AP's position as the world's most reliable news source. 1. Global Video Operations Oversee AP's video supply chain for both live and file based content - from camera and ingest, to production, packaging and global distribution. Ensure 24/7 reliability through master control centers in London, New York, and Washington, D.C., maintaining world class standards for availability and resilience. Lead the modernization of video technologies, accelerating the transition to IP and cloud based workflows, while integrating AI automation across the video lifecycle. Partner with Editorial leadership to align technical infrastructure with storytelling needs and real time coverage demands. 2. Service Assurance & Operations Control Lead the Operations Control Center (OCC) to deliver proactive, ITIL aligned monitoring, incident, problem, and change management across all AP technology systems. Ensure business continuity and disaster recovery readiness for critical editorial and delivery platforms. Drive automation, analytics, and continuous improvement in service reliability, working closely with cybersecurity on resilience and threat mitigation. Act as the accountable owner of system reliability, communicating performance and impacts clearly to AP's senior leadership and customers. 3. Global Support Services Oversee AP's global technical support ecosystem - including customer facing helpdesk, employee support, and bureau level field services. Modernize support through automation, AI assisted workflows, and self service capabilities. Ensure consistent desk side delivery excellence across AP's global network of bureaus and newsrooms. Direct technical support for global live events (Olympics, Super Bowl, elections, major entertainment awards), ensuring flawless coverage. 4. Enterprise Productivity & Collaboration Platforms Lead enterprise platforms that enable secure, seamless collaboration, including Microsoft 365, Slack, Zoom, and related systems. Oversee identity and access management (Azure AD), endpoint lifecycle management, and enterprise patching and software deployment using Intune and CMDB tools. Manage deployment and training for AI powered productivity tools (OpenAI, Microsoft Copilot), driving adoption across AP. Supervise the provisioning of technology solutions for field photographers and video journalists. Serve as a strategic advisor to the CTO on global technology operations and video strategy. Build a culture of innovation, accountability, and service excellence across diverse, global teams. Manage multimillion dollar operational and capital budgets, leading vendor sourcing, RFPs, and contract negotiations to optimize performance and cost. Foster collaborative relationships with AP's Editorial, Product, and Business teams to align operational priorities with enterprise strategy. Who you are: 10+ years of senior leadership experience in global technology or broadcast operations within a 24/7 media, broadcast, or digital content organization. Proven hands on expertise in digital video operations and broadcast engineering, including live event production, IP workflows, and cloud based distribution systems. Strong command of modern IT Service Management (ITSM) and operational excellence frameworks that blend automation, human support, and security. Experience in AI driven workflow transformation and adoption of next generation productivity and collaboration tools. Demonstrated ability to lead complex, geographically dispersed teams through change in challenging, high pressure environments and manage large scale, mission critical operations with precision and empathy. Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business narratives. Strong financial and vendor management acumen. Bachelor's degree in Computer Science, Engineering, or a related field (MBA or equivalent executive experience preferred). Willingness to travel internationally to support operations, bureaus, and live events. Additional Information This is a hybrid role, with in office presence required for at least three days per week. International travel will be required to support operations, bureaus, customers, and global events. Applicants must be eligible to work in the UK or able to obtain UK work authorization. AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.
Select how often (in days) to receive an alert: Vice President, Global Video & Technology Operations The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiasednews in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day. The Vice President, Global Video Operations & Technology Services is a senior technology leader responsible for ensuring the reliability, performance, and evolution of AP's global video delivery, broadcast infrastructure, and enterprise technology services. This executive combines strategic leadership with extensive hands on experience in video operations and broadcast engineering. They demonstrate a proven track record of guiding teams through complex, high pressure operating environments while driving innovation, service excellence, and cost efficiency. This position reports to the Chief Technology Officer and partners closely with leaders across Editorial, Revenue, Product, and Cybersecurity to ensure the reliability, innovation, and modernization of AP's mission supporting both editorial excellence and business growth. What you will do: This role is at the heart of AP's transformation - bridging next generation video technology and global operations to ensure our trusted reporting reaches billions with speed, reliability, and innovation. Candidates will combine deep technical mastery with strategic, people centered leadership and strong cross functional collaboration attitude that inspires teams and strengthens AP's position as the world's most reliable news source. 1. Global Video Operations Oversee AP's video supply chain for both live and file based content - from camera and ingest, to production, packaging and global distribution. Ensure 24/7 reliability through master control centers in London, New York, and Washington, D.C., maintaining world class standards for availability and resilience. Lead the modernization of video technologies, accelerating the transition to IP and cloud based workflows, while integrating AI automation across the video lifecycle. Partner with Editorial leadership to align technical infrastructure with storytelling needs and real time coverage demands. 2. Service Assurance & Operations Control Lead the Operations Control Center (OCC) to deliver proactive, ITIL aligned monitoring, incident, problem, and change management across all AP technology systems. Ensure business continuity and disaster recovery readiness for critical editorial and delivery platforms. Drive automation, analytics, and continuous improvement in service reliability, working closely with cybersecurity on resilience and threat mitigation. Act as the accountable owner of system reliability, communicating performance and impacts clearly to AP's senior leadership and customers. 3. Global Support Services Oversee AP's global technical support ecosystem - including customer facing helpdesk, employee support, and bureau level field services. Modernize support through automation, AI assisted workflows, and self service capabilities. Ensure consistent desk side delivery excellence across AP's global network of bureaus and newsrooms. Direct technical support for global live events (Olympics, Super Bowl, elections, major entertainment awards), ensuring flawless coverage. 4. Enterprise Productivity & Collaboration Platforms Lead enterprise platforms that enable secure, seamless collaboration, including Microsoft 365, Slack, Zoom, and related systems. Oversee identity and access management (Azure AD), endpoint lifecycle management, and enterprise patching and software deployment using Intune and CMDB tools. Manage deployment and training for AI powered productivity tools (OpenAI, Microsoft Copilot), driving adoption across AP. Supervise the provisioning of technology solutions for field photographers and video journalists. Serve as a strategic advisor to the CTO on global technology operations and video strategy. Build a culture of innovation, accountability, and service excellence across diverse, global teams. Manage multimillion dollar operational and capital budgets, leading vendor sourcing, RFPs, and contract negotiations to optimize performance and cost. Foster collaborative relationships with AP's Editorial, Product, and Business teams to align operational priorities with enterprise strategy. Who you are: 10+ years of senior leadership experience in global technology or broadcast operations within a 24/7 media, broadcast, or digital content organization. Proven hands on expertise in digital video operations and broadcast engineering, including live event production, IP workflows, and cloud based distribution systems. Strong command of modern IT Service Management (ITSM) and operational excellence frameworks that blend automation, human support, and security. Experience in AI driven workflow transformation and adoption of next generation productivity and collaboration tools. Demonstrated ability to lead complex, geographically dispersed teams through change in challenging, high pressure environments and manage large scale, mission critical operations with precision and empathy. Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business narratives. Strong financial and vendor management acumen. Bachelor's degree in Computer Science, Engineering, or a related field (MBA or equivalent executive experience preferred). Willingness to travel internationally to support operations, bureaus, and live events. Additional Information This is a hybrid role, with in office presence required for at least three days per week. International travel will be required to support operations, bureaus, customers, and global events. Applicants must be eligible to work in the UK or able to obtain UK work authorization. AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.
