3 jobs found

1st Line / 2nd Line Support Analyst Top UK Fintech Systems company Whiteley, Hampshire We are recruiting for a 1st / 2nd Line Support Analyst for a forward-thinking Fintech Software company providing world class Payments solutions for Retail, Commercial and Hospitality businesses here in the UK and abroad. The 1st / 2nd Line Support Analyst will ideally have worked in a helpdesk environment to provide support to internal teams on their Software & Hardware solutions and will also work with customers in the UK and around the world on tech issues with their software platform. This is a Uk offices hours role but there will be a need to work on a support rota for 1 week in every 4. The role is based in their Whiteley Operations centre Salary to £30k to 34k per annum and 5 days per week in office. The job role includes: Dealing with helpdesk tickets and enquiries submitted by email alongside answering Live Chat enquires, you will be the first point of contact for customers seeking technical or troubleshooting assistance Updating and maintaining products, users, passwords and other data for their fully managed clients Providing 2nd line technical support on Software Servers, Desktop PCs, Networks and email servers. Handle complex, technical troubleshooting requiring, in-depth knowledge. Assists with server maintenance, networking, and system administration. Escalating Tickets to 3rd Line Support when appropriate Running software and security updates remotely on Windows based systems. General support admin tasks as required including updating and maintaining their internal knowledge base and customer wiki Documents technical fixe in the ticketing system to build a knowledge base. Skills and Experience: Windows Server / MS Office / Office 365 experience Knowledge of Operating Systems in Windows and Linux would be useful Knowledge of Active Directory and MS Exchange would be useful Knowledge of any of the following Intune, Zabbix monitoring, Solarwinds & Networking would be beneficial but not essential Strong communication skills Strong Written and documentation skills Enjoys dealing with customer or user issues Organised and self -motivated. Be a problem solver and able to think outside the box to work through user or customer issues Benefits Competitive salary Holiday allowance is 25 days a year (plus bank holiday) Strong career progression opportunities Opportunity to earn overtime and on call rota Excellent pension scheme and employee benefits programme If this role is of interest, then please send your CV for immediate interview

JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects. Key Responsibilities for the IT Helpdesk role: Providing hands-on support across hardware, software, and Microsoft 365 environments. Managing tickets end-to-end, ensuring clear communication and thorough resolution. Supporting clients on-site with strong service focus. Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online. Administering and maintaining Intune for device management, policies, and compliance. Assisting with Azure-based work, including identity, security, and platform administration. Contributing to cyber security improvements and maintaining good security hygiene across systems. Person specification for the IT Helpdesk role: 1-2 years minimum IT experience in IT support or IT engineering. Solid knowledge of Microsoft 365, including SharePoint and Teams. Understanding of cyber security fundamentals and modern workplace best practice. Confident communicator who remains calm under pressure and delivers excellent service. Someone curious, motivated and willing to learn new technologies. Comfortable working in a dog-friendly office. Company Benefits for the IT Helpdesk role: 20 days annual leave plus bank holidays, rising with service to 25 days plus BH A mapped-out career path and super career progression Pension Hybrid (1 day from home) after qualifying period Company socials/outings Free parking onsite This is a permanent, full-time position offering a fantastic opportunity to develop your skills and grow within a supportive team. The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria.

IT Systems Administrator Harlow, Essex 35,000 - 38,000 Join a market-leading business and develop your career within a supportive IT team. We're looking for an energetic and driven IT Systems Administrator to support, maintain, and improve our IT infrastructure. You'll support and administer the company's IT systems, including servers, networks, PCs, firewalls, wireless, VoIP, and Microsoft 365. Responsibilities include troubleshooting, system upgrades, security, backups, disaster recovery, helpdesk support, documentation, and supporting warehouse operations. About You 2+ year's experience as a Systems or Network Administrator Strong knowledge of Windows, networking, and system security Experience with VMware, Active Directory, Microsoft 365 & Intune Confident in supporting LAN/WAN, firewalls, wireless, and VoIP Excellent problem-solving and communication skills Live within a 45-minute commute of the Harlow office Nice to Have MCSE, CCNA/CCNP, Azure, SQL Server, Salesforce Hours: Mon-Fri, 08:30-17:00 (some out-of-hours support (remote or site visit with TOIL) Salary: 35k- 38k If you are looking to take the next step in your IT career with a team that values your development, apply now! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.