Global Technology Solutions Ltd
Milton Keynes, Buckinghamshire
Job Title: Break fix Field Engineers (Level 2) Location: Milton Keynes and Northampton, including the surrounding areas Candidates can be based anywhere from north of Manchester down the M6, through- Cambridgeshire and surrounding area - Milton Keynes/Northampton and surrounding area. Start Date: Monday 23rd March ASAP Contract Requirement: Break fix Field Engineers Rate: £150 per day ins click apply for full job details
Mar 24, 2026
Contractor
Job Title: Break fix Field Engineers (Level 2) Location: Milton Keynes and Northampton, including the surrounding areas Candidates can be based anywhere from north of Manchester down the M6, through- Cambridgeshire and surrounding area - Milton Keynes/Northampton and surrounding area. Start Date: Monday 23rd March ASAP Contract Requirement: Break fix Field Engineers Rate: £150 per day ins click apply for full job details
Job Title IT Technical Trainer Job Location Tewkesbury, UK Hybrid working where possible. 65% onsite requirement across the month (average of 3 days per week). Job ID 31829 About this opportunity and L3Harris UK From 11 UK sites, our team of nearly 1,000 people delivers unique capabilities across space, air, land, sea and cyber for military, security and commercial customers across the UK and worldwide. L3Harris in Tewkesbury is our HQ for our Intelligence & Cyber International division. In the land domain, our T7 and T4 multi mission robots deliver next generation remote capabilities and uncompromised performance. We design and manufacture world leading land force protection systems, cyber and electromagnetic activities (CEMA), electronic warfare (EW) and encryption capabilities. Our cyber capabilities provide an information advantage in the fields of kinetic conflict, cyber warfare, force protection and counter terrorism. We are currently looking for individuals with a passion for technology to join our team of Cyber and Information Resilience SMEs to create and deliver training to a range of internal and external customers. Partnering with engineering teams and customer stakeholders to define training requirements for courseware content, design and develop courseware from engineering documentation. This is a hands on role organising and delivering product training. As part of this role, you will also maintain the training pool of cryptographic units and training laptops, in addition to assisting with support tasks when required. Please note that although hybrid working is generally available, this is dependent on specific projects, and as such may change from time to time. We are open to flexible working for the right candidate such as part time working. A few of our employee benefits are: £3,000 to £6,000 DV Bonus - please note this level of clearance isn't essential for this role. This bonus is subject to individual clearance and project requirements - discussed upon application. Hybrid working where possible - 65% onsite requirement across the month (average of 3 days per week). Half day finish on a Friday 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 8% employer contribution Life Assurance 4x salary (flexible up to 10x) Group income protection Flexible opt in extras such as health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme Employee Family Assistance Program providing mental health and wellbeing support Professional membership reimbursement (discretionary) What the role will involve The responsibilities of your role will include the following: Assist the training manager in leading the organisation and planning of technical training activities. Deliver training on cryptography solutions to customers at all levels. Predominantly classroom based instructor led delivery in Tewkesbury or at customer sites. Analyse, design and develop new training course material and update existing training material. Create supporting documentation such as training course proposals, training plans and student handouts. Become a product SME on the use of ICI products and complete integrated solutions containing third party partner solutions. Assist the Training manager in planning and maintaining training stock level requirements for the cryptographic portfolio, ensuring that the level and quality is maintained and future requirements are planned in line with Company AOP, future sales and BD forecasting, new product development. Assist in a variety of pre and post sales technical support tasks, such as product presentations and demonstrations, assisting with customer training queries and training advice to support bid activities. Provision of customer feedback from training reports and evaluations. Support the training manager in the advancement of training capability utilising best of breed delivery methods and technology to ensure that the training portfolio evolves. Support the definition of training aims and objectives and assessment strategies. Assist the career and learning development of other team members. What you'll bring The role requires the following experience and skills: Strong technical understanding in one or more of the following areas: IP Networking, Information & Network Security, IP Sec, cryptographic solutions. Experience of implementing training programmes using instructional design methodology, training from initial concept through design, delivery and evaluation. Establishing a technical training strategy and assurance mechanisms, document and apply feedback to improve training delivery. Experience of leading day to day delivery of training services. Demonstrable experience of delivering formal classroom based instructor led training and/or workplace training. Ability to work independently and organise work within schedule and budget constraints. Keep track of the latest trends in instructional design and training delivery. Important to know Due to the nature of our work many our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Mar 24, 2026
Full time
Job Title IT Technical Trainer Job Location Tewkesbury, UK Hybrid working where possible. 65% onsite requirement across the month (average of 3 days per week). Job ID 31829 About this opportunity and L3Harris UK From 11 UK sites, our team of nearly 1,000 people delivers unique capabilities across space, air, land, sea and cyber for military, security and commercial customers across the UK and worldwide. L3Harris in Tewkesbury is our HQ for our Intelligence & Cyber International division. In the land domain, our T7 and T4 multi mission robots deliver next generation remote capabilities and uncompromised performance. We design and manufacture world leading land force protection systems, cyber and electromagnetic activities (CEMA), electronic warfare (EW) and encryption capabilities. Our cyber capabilities provide an information advantage in the fields of kinetic conflict, cyber warfare, force protection and counter terrorism. We are currently looking for individuals with a passion for technology to join our team of Cyber and Information Resilience SMEs to create and deliver training to a range of internal and external customers. Partnering with engineering teams and customer stakeholders to define training requirements for courseware content, design and develop courseware from engineering documentation. This is a hands on role organising and delivering product training. As part of this role, you will also maintain the training pool of cryptographic units and training laptops, in addition to assisting with support tasks when required. Please note that although hybrid working is generally available, this is dependent on specific projects, and as such may change from time to time. We are open to flexible working for the right candidate such as part time working. A few of our employee benefits are: £3,000 to £6,000 DV Bonus - please note this level of clearance isn't essential for this role. This bonus is subject to individual clearance and project requirements - discussed upon application. Hybrid working where possible - 65% onsite requirement across the month (average of 3 days per week). Half day finish on a Friday 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 8% employer contribution Life Assurance 4x salary (flexible up to 10x) Group income protection Flexible opt in extras such as health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme Employee Family Assistance Program providing mental health and wellbeing support Professional membership reimbursement (discretionary) What the role will involve The responsibilities of your role will include the following: Assist the training manager in leading the organisation and planning of technical training activities. Deliver training on cryptography solutions to customers at all levels. Predominantly classroom based instructor led delivery in Tewkesbury or at customer sites. Analyse, design and develop new training course material and update existing training material. Create supporting documentation such as training course proposals, training plans and student handouts. Become a product SME on the use of ICI products and complete integrated solutions containing third party partner solutions. Assist the Training manager in planning and maintaining training stock level requirements for the cryptographic portfolio, ensuring that the level and quality is maintained and future requirements are planned in line with Company AOP, future sales and BD forecasting, new product development. Assist in a variety of pre and post sales technical support tasks, such as product presentations and demonstrations, assisting with customer training queries and training advice to support bid activities. Provision of customer feedback from training reports and evaluations. Support the training manager in the advancement of training capability utilising best of breed delivery methods and technology to ensure that the training portfolio evolves. Support the definition of training aims and objectives and assessment strategies. Assist the career and learning development of other team members. What you'll bring The role requires the following experience and skills: Strong technical understanding in one or more of the following areas: IP Networking, Information & Network Security, IP Sec, cryptographic solutions. Experience of implementing training programmes using instructional design methodology, training from initial concept through design, delivery and evaluation. Establishing a technical training strategy and assurance mechanisms, document and apply feedback to improve training delivery. Experience of leading day to day delivery of training services. Demonstrable experience of delivering formal classroom based instructor led training and/or workplace training. Ability to work independently and organise work within schedule and budget constraints. Keep track of the latest trends in instructional design and training delivery. Important to know Due to the nature of our work many our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Dual Fuel Engineer - Huddersfield Location: Huddersfield Employment Type: Full-time Sector: Smart Metering / Utilities About the Role We are seeking a skilled and motivated Dual Fuel Engineer to join our growing team in Leeds. You will be responsible for installing and maintaining smart gas and electric meters in domestic properties, ensuring a safe, compliant, and customer-focused service at all tim
Mar 24, 2026
Full time
Dual Fuel Engineer - Huddersfield Location: Huddersfield Employment Type: Full-time Sector: Smart Metering / Utilities About the Role We are seeking a skilled and motivated Dual Fuel Engineer to join our growing team in Leeds. You will be responsible for installing and maintaining smart gas and electric meters in domestic properties, ensuring a safe, compliant, and customer-focused service at all tim
Senior Civil Technician / Structural Technician An exciting opportunity for a Senior Civil Technician / Structural Technician with a background in structural investigation, concrete testing and site supervision. This hands-on role involves nationwide site testing, surveying, inspection and technical reporting within a growing engineering team. If you've also worked in the following roles, we'd also like to hear from you: Structural Technician, Civil Engineering Technician, Site Investigation Technician, Structural Testing Technician, Field Service Technician, Structural Investigation Technician, Concrete Testing Technician SALARY: £34,000 to £36,000 per annum + Benefits LOCATION: Manchester, North West England (with nationwide travel) JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 Hours per Week typically 08:00 to 16:30 JOB OVERVIEW We have a fantastic new job opportunity for a Senior Civil Technician / Structural Technician to join a growing multi-disciplinary engineering team delivering structural investigation, testing and consultancy services nationwide. As a Senior Civil Technician / Structural Technician you will lead on-site investigations, undertake intrusive and non-intrusive surveys, and carry out structural testing using specialist equipment. This includes producing factual reports, certification and maintaining high technical and health and safety standards. The Senior Civil Technician / Structural Technician role is predominantly site-based with some office work in Leigh. You will supervise junior staff, liaise with clients and suppliers, and ensure projects are delivered safely, accurately and on time. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Senior Civil Technician / Structural Technician include: Lead Site Investigations: Supervise and carry out structural investigations, intrusive and non-intrusive surveys and testing Operate Specialist Equipment: Use Ferroscan, covermeter, PUNDIT, Schmidt Hammer, GPR and power tools including diamond core drills and breaker drills Produce Technical Reports: Analyse findings and generate high-quality reports and certification Client Liaison: Work closely with clients, suppliers and third parties to ensure safe and efficient project delivery Health and Safety Compliance: Complete risk assessments and safe systems of work and ensure adherence to company policies Supervise Staff: Oversee junior and temporary staff, ensuring high standards of workmanship and safety Maintain Equipment Records: Manage service, calibration and inspection records for tools and vehicles Quality Assurance: Deliver accurate, compliant work that upholds the organisation's professional reputation CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in structural investigation, site testing or civil engineering environments Supervisory experience with the ability to lead on-site activities Proficiency in Microsoft Office including Word, Excel and Outlook Strong understanding of concrete, steel and masonry building fabrics Valid CSCS Card and SSSTS qualification Full UK Driving Licence (6 penalty points or fewer) Ability to work independently, meet strict deadlines and deliver excellent customer service Willingness to travel nationwide, work additional hours and stay away from home when required Strong work ethic, reliability and punctuality DESIRABLE NVQ Level 2 or Level 3 in a Construction or Engineering subject IPAF, PASMA or Confined Spaces certification Strong attention to detail and report writing skills Broad knowledge of civil and structural engineering principles BENEFITS Competitive Overtime Rates 33 Days Holiday Including Bank Holidays Private Medical Insurance Discretionary Bonus Scheme Uplifted Employer's Pension Contributions Subject to Conditions HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14475 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Mar 24, 2026
Full time
Senior Civil Technician / Structural Technician An exciting opportunity for a Senior Civil Technician / Structural Technician with a background in structural investigation, concrete testing and site supervision. This hands-on role involves nationwide site testing, surveying, inspection and technical reporting within a growing engineering team. If you've also worked in the following roles, we'd also like to hear from you: Structural Technician, Civil Engineering Technician, Site Investigation Technician, Structural Testing Technician, Field Service Technician, Structural Investigation Technician, Concrete Testing Technician SALARY: £34,000 to £36,000 per annum + Benefits LOCATION: Manchester, North West England (with nationwide travel) JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 Hours per Week typically 08:00 to 16:30 JOB OVERVIEW We have a fantastic new job opportunity for a Senior Civil Technician / Structural Technician to join a growing multi-disciplinary engineering team delivering structural investigation, testing and consultancy services nationwide. As a Senior Civil Technician / Structural Technician you will lead on-site investigations, undertake intrusive and non-intrusive surveys, and carry out structural testing using specialist equipment. This includes producing factual reports, certification and maintaining high technical and health and safety standards. The Senior Civil Technician / Structural Technician role is predominantly site-based with some office work in Leigh. You will supervise junior staff, liaise with clients and suppliers, and ensure projects are delivered safely, accurately and on time. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Senior Civil Technician / Structural Technician include: Lead Site Investigations: Supervise and carry out structural investigations, intrusive and non-intrusive surveys and testing Operate Specialist Equipment: Use Ferroscan, covermeter, PUNDIT, Schmidt Hammer, GPR and power tools including diamond core drills and breaker drills Produce Technical Reports: Analyse findings and generate high-quality reports and certification Client Liaison: Work closely with clients, suppliers and third parties to ensure safe and efficient project delivery Health and Safety Compliance: Complete risk assessments and safe systems of work and ensure adherence to company policies Supervise Staff: Oversee junior and temporary staff, ensuring high standards of workmanship and safety Maintain Equipment Records: Manage service, calibration and inspection records for tools and vehicles Quality Assurance: Deliver accurate, compliant work that upholds the organisation's professional reputation CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in structural investigation, site testing or civil engineering environments Supervisory experience with the ability to lead on-site activities Proficiency in Microsoft Office including Word, Excel and Outlook Strong understanding of concrete, steel and masonry building fabrics Valid CSCS Card and SSSTS qualification Full UK Driving Licence (6 penalty points or fewer) Ability to work independently, meet strict deadlines and deliver excellent customer service Willingness to travel nationwide, work additional hours and stay away from home when required Strong work ethic, reliability and punctuality DESIRABLE NVQ Level 2 or Level 3 in a Construction or Engineering subject IPAF, PASMA or Confined Spaces certification Strong attention to detail and report writing skills Broad knowledge of civil and structural engineering principles BENEFITS Competitive Overtime Rates 33 Days Holiday Including Bank Holidays Private Medical Insurance Discretionary Bonus Scheme Uplifted Employer's Pension Contributions Subject to Conditions HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14475 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more Access to the Buy As You Earn share scheme FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Mar 24, 2026
Full time
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more Access to the Buy As You Earn share scheme FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Mar 24, 2026
Full time
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Mar 24, 2026
Full time
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. We Are BCG X We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions. What You'll Do Our BCG X teams own the full analytics value-chain end to end: framing new business challenges, designing innovative algorithms, implementing, and deploying scalable solutions, and enabling colleagues and clients to fully embrace AI. Our product offerings span from fully custom-builds to industry specific leading edge AI software solutions. As an AI Engineer and Senior AI Engineer you'll be part of our rapidly growing engineering team and help to build the next generation of AI solutions. You'll have the chance to partner with clients in a variety of BCG regions and industries, and on key topics like climate change, enabling them to design, build, and deploy new and innovative solutions. Additional responsibilities will include developing and delivering thought leadership in scientific communities and papers as well as leading conferences on behalf of BCG X. We are looking for talented individuals with a passion for software development, large-scale data analytics and transforming organizations into AI led innovative companies. Successful candidates possess the following: Apply software development practices and standards to develop robust and maintainable software Actively involved in every part of the software development life cycle Experienced at guiding non-technical teams and consultants in and best practices for robust software development Optimize and enhance computational efficiency of algorithms and software design Motivated by a fast-paced, service-oriented environment and interacting directly with clients on new features for future product releases Enjoy collaborating in teams to share software design and solution ideas A natural problem-solver and intellectually curious across a breadth of industries and topics Master's degree or PhD in relevant field of study - please provide all academic certificates showing the final grades (A-level, Bachelor, Master) What You'll Bring TECHNOLOGIES: Programming Languages: Python Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 24, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. We Are BCG X We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions. What You'll Do Our BCG X teams own the full analytics value-chain end to end: framing new business challenges, designing innovative algorithms, implementing, and deploying scalable solutions, and enabling colleagues and clients to fully embrace AI. Our product offerings span from fully custom-builds to industry specific leading edge AI software solutions. As an AI Engineer and Senior AI Engineer you'll be part of our rapidly growing engineering team and help to build the next generation of AI solutions. You'll have the chance to partner with clients in a variety of BCG regions and industries, and on key topics like climate change, enabling them to design, build, and deploy new and innovative solutions. Additional responsibilities will include developing and delivering thought leadership in scientific communities and papers as well as leading conferences on behalf of BCG X. We are looking for talented individuals with a passion for software development, large-scale data analytics and transforming organizations into AI led innovative companies. Successful candidates possess the following: Apply software development practices and standards to develop robust and maintainable software Actively involved in every part of the software development life cycle Experienced at guiding non-technical teams and consultants in and best practices for robust software development Optimize and enhance computational efficiency of algorithms and software design Motivated by a fast-paced, service-oriented environment and interacting directly with clients on new features for future product releases Enjoy collaborating in teams to share software design and solution ideas A natural problem-solver and intellectually curious across a breadth of industries and topics Master's degree or PhD in relevant field of study - please provide all academic certificates showing the final grades (A-level, Bachelor, Master) What You'll Bring TECHNOLOGIES: Programming Languages: Python Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
IT Support Engineer (Education)Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of £33,000 + benefits to be onsite five days per week across located in Ramsgate.Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career. Core responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Key technical experience: Experience working in a school environment with understanding of safeguarding & data protection within education. Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies Proven track record of diagnosing and resolving complex technical issues in a live environment Experience supporting and mentoring junior engineers/apprentices Strong understanding of ITIL principles and service management best practices IT Support Engineer (Education)
Mar 24, 2026
Full time
IT Support Engineer (Education)Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of £33,000 + benefits to be onsite five days per week across located in Ramsgate.Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career. Core responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Key technical experience: Experience working in a school environment with understanding of safeguarding & data protection within education. Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies Proven track record of diagnosing and resolving complex technical issues in a live environment Experience supporting and mentoring junior engineers/apprentices Strong understanding of ITIL principles and service management best practices IT Support Engineer (Education)
A fantastic opportunity has arisen for a design engineer to join a growing engineering organisation specialising in innovative M&E services and genuine passion for developing the team. The company operates across commercial, residential, and industrial sectors, delivering tailored fire & alarm protection solutions that meet rigorous safety and compliance standards. The business encourages applicants from a broad engineering background and is open to candidates with transferable experience from the M&E sector who possess the right technical mindset and adaptability. Key Responsibilities: Produce detailed system designs for fire suppression solutions, including layout drawings, hydraulic calculations, and equipment specifications. Work closely with project managers, technical teams, and installation engineers to ensure designs are practical, compliant, and aligned with project requirements. Prepare technical documentation, O&M manuals, schematics, and drawings using CAD software. Support the development and improvement of design standards, templates, and processes. Conduct technical assessments, site surveys, and feasibility evaluations where required. Liaise with clients, consultants, and contractors to resolve design queries and ensure smooth project delivery. Ensure all designs comply with relevant industry standards, codes of practice, and regulatory requirements. Provide engineering input during tender and proposal stages. Beneficial Skills / Qualifications: Experience in an engineering design role-ideally within fire protection, building services, or related fields. Strong working knowledge of CAD / Revit software (AutoCAD or similar). Ability to interpret technical drawings, schematics, and specifications. Understanding of fluid dynamics, pressure calculations, or hydraulic systems (desirable but not essential). Excellent problem-solving skills and attention to detail. Effective communication skills for engaging with clients and internal teams. HNC/HND or degree in Mechanical Engineering, Electrical Engineering, Building Services, or similar. Previous experience within fire suppression, fire protection, or mechanical systems design. Familiarity with industry standards such as BS, EN, or NFPA (advantageous). Benefits Competitive salary Opportunities for training, development, and industry certification Supportive team environment with strong progression prospects Involvement in technically diverse, real-world engineering projects
Mar 24, 2026
Full time
A fantastic opportunity has arisen for a design engineer to join a growing engineering organisation specialising in innovative M&E services and genuine passion for developing the team. The company operates across commercial, residential, and industrial sectors, delivering tailored fire & alarm protection solutions that meet rigorous safety and compliance standards. The business encourages applicants from a broad engineering background and is open to candidates with transferable experience from the M&E sector who possess the right technical mindset and adaptability. Key Responsibilities: Produce detailed system designs for fire suppression solutions, including layout drawings, hydraulic calculations, and equipment specifications. Work closely with project managers, technical teams, and installation engineers to ensure designs are practical, compliant, and aligned with project requirements. Prepare technical documentation, O&M manuals, schematics, and drawings using CAD software. Support the development and improvement of design standards, templates, and processes. Conduct technical assessments, site surveys, and feasibility evaluations where required. Liaise with clients, consultants, and contractors to resolve design queries and ensure smooth project delivery. Ensure all designs comply with relevant industry standards, codes of practice, and regulatory requirements. Provide engineering input during tender and proposal stages. Beneficial Skills / Qualifications: Experience in an engineering design role-ideally within fire protection, building services, or related fields. Strong working knowledge of CAD / Revit software (AutoCAD or similar). Ability to interpret technical drawings, schematics, and specifications. Understanding of fluid dynamics, pressure calculations, or hydraulic systems (desirable but not essential). Excellent problem-solving skills and attention to detail. Effective communication skills for engaging with clients and internal teams. HNC/HND or degree in Mechanical Engineering, Electrical Engineering, Building Services, or similar. Previous experience within fire suppression, fire protection, or mechanical systems design. Familiarity with industry standards such as BS, EN, or NFPA (advantageous). Benefits Competitive salary Opportunities for training, development, and industry certification Supportive team environment with strong progression prospects Involvement in technically diverse, real-world engineering projects
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Field Service Installation Engineer (Garage Equipment) Kent £40,000 - £50,000 + Overtime + Bonus Scheme + Company Van + Full Training + Pension Are you an Installation Engineer or practical technician with a background in engineering, electronics, or vehicle workshops, looking for a mobile role with full training and long-term stability? Do you want to join a well-established company with over 27 years' experience supplying, installing, and calibrating high-quality garage equipment to the automotive industry? Proud partners with companies like Jaguar, Aston Martin and Mclaren, this business has built a name for delivering industry leading products and services. On offer is an excellent opportunity to join a growing and reputable business that invests in its people through training, accreditation, and career development. You will be provided with a company van, specialist tools, mobile phone, tablet, PPE, and overtime opportunities, working within a supportive and experienced team. In this role, you will be responsible for the installation, setup, and commissioning of garage equipment across dealerships and independent garages throughout Kent, London, and the Southeast. Full product training will be provided, with the opportunity to gain industry-recognised accreditation as you develop. The ideal candidate is practical, motivated, and customer-focused, with a willingness to learn and confidence working independently on customer sites. The Role: Installation and setup of garage equipment including MOT bays, brake testers, and emissions equipment. Commissioning equipment and ensuring correct operation. Undertaking training and gaining relevant industry accreditation. The Person: Background in engineering, electronics, or vehicle workshop environments. Full UK driving licence and willingness to travel across the Southeast. Confident, organised, and customer-focused with a strong desire to learn. Reference Number: BBBH23766D If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Mar 24, 2026
Full time
Field Service Installation Engineer (Garage Equipment) Kent £40,000 - £50,000 + Overtime + Bonus Scheme + Company Van + Full Training + Pension Are you an Installation Engineer or practical technician with a background in engineering, electronics, or vehicle workshops, looking for a mobile role with full training and long-term stability? Do you want to join a well-established company with over 27 years' experience supplying, installing, and calibrating high-quality garage equipment to the automotive industry? Proud partners with companies like Jaguar, Aston Martin and Mclaren, this business has built a name for delivering industry leading products and services. On offer is an excellent opportunity to join a growing and reputable business that invests in its people through training, accreditation, and career development. You will be provided with a company van, specialist tools, mobile phone, tablet, PPE, and overtime opportunities, working within a supportive and experienced team. In this role, you will be responsible for the installation, setup, and commissioning of garage equipment across dealerships and independent garages throughout Kent, London, and the Southeast. Full product training will be provided, with the opportunity to gain industry-recognised accreditation as you develop. The ideal candidate is practical, motivated, and customer-focused, with a willingness to learn and confidence working independently on customer sites. The Role: Installation and setup of garage equipment including MOT bays, brake testers, and emissions equipment. Commissioning equipment and ensuring correct operation. Undertaking training and gaining relevant industry accreditation. The Person: Background in engineering, electronics, or vehicle workshop environments. Full UK driving licence and willingness to travel across the Southeast. Confident, organised, and customer-focused with a strong desire to learn. Reference Number: BBBH23766D If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Harnham - Data & Analytics Recruitment
Sheffield, Yorkshire
Senior Data Platform Engineer £90,000-£105,000 Remote (Quarterly meets in London) This is a standout opportunity to work on high-scale data challenges, designing the next generation of a cutting-edge analytics and AI platform. You will join a small, authentic, highly collaborative engineering team where your ideas have real impact and where ownership is encouraged from day one. THE COMPANY This organisation operates in the digital analytics and advertising technology space, helping clients understand online behaviours and turn data into actionable insight. They build and maintain a modern data platform and the applications that sit on top of it, used by clients to explore trends and drive smarter advertising decisions. THE ROLE As Senior Data Platform Engineer, you will help shape a distributed data and compute platform designed for large-scale ingestion, transformation and machine learning workloads. Specifically, you can expect to be involved in the following: Designing and optimising of distributed systems for high-throughput data processing Build services and tools in Python or Go, with the opportunity to cross-train in the other. Work across data pipelines, data warehouses and processing frameworks to support analytics and AI products, contributing to new applications and evolving existing client-facing tools. Collaborate with data science and engineering teams to enable new features and products. Take ownership of technical decisions in a startup environment with significant autonomy. SKILLS AND EXPERIENCE The successful Senior Data Platform Engineer will have the following skills and experience: Strong commercial experience in Python or Go, and willingness to learn the other. Expertise in distributed systems or large-scale data processing. Strong knowledge of SQL and data warehouse technologies. Experience working with cloud environments such as AWS or GCP. Exposure to Kubernetes, BigQuery or GPU-based processing is beneficial. Experience in digital analytics or AdTech is a bonus but not required. BENEFITS The successful Senior Data Platform Engineer will receive the following: Salary between £90,000 - £105,000 - depending on experience, plus competitive benefits. HOW TO APPLY Please register your interest by sending your resume to Majid Latif via the Apply link on this page.
Mar 24, 2026
Full time
Senior Data Platform Engineer £90,000-£105,000 Remote (Quarterly meets in London) This is a standout opportunity to work on high-scale data challenges, designing the next generation of a cutting-edge analytics and AI platform. You will join a small, authentic, highly collaborative engineering team where your ideas have real impact and where ownership is encouraged from day one. THE COMPANY This organisation operates in the digital analytics and advertising technology space, helping clients understand online behaviours and turn data into actionable insight. They build and maintain a modern data platform and the applications that sit on top of it, used by clients to explore trends and drive smarter advertising decisions. THE ROLE As Senior Data Platform Engineer, you will help shape a distributed data and compute platform designed for large-scale ingestion, transformation and machine learning workloads. Specifically, you can expect to be involved in the following: Designing and optimising of distributed systems for high-throughput data processing Build services and tools in Python or Go, with the opportunity to cross-train in the other. Work across data pipelines, data warehouses and processing frameworks to support analytics and AI products, contributing to new applications and evolving existing client-facing tools. Collaborate with data science and engineering teams to enable new features and products. Take ownership of technical decisions in a startup environment with significant autonomy. SKILLS AND EXPERIENCE The successful Senior Data Platform Engineer will have the following skills and experience: Strong commercial experience in Python or Go, and willingness to learn the other. Expertise in distributed systems or large-scale data processing. Strong knowledge of SQL and data warehouse technologies. Experience working with cloud environments such as AWS or GCP. Exposure to Kubernetes, BigQuery or GPU-based processing is beneficial. Experience in digital analytics or AdTech is a bonus but not required. BENEFITS The successful Senior Data Platform Engineer will receive the following: Salary between £90,000 - £105,000 - depending on experience, plus competitive benefits. HOW TO APPLY Please register your interest by sending your resume to Majid Latif via the Apply link on this page.
Ernest Gordon Recruitment Limited
Glasgow, Lanarkshire
Field Service Engineer (Autoclaves) Glasgow (Scotland Patch) £32,000 - £34,000 + Christmas Closure Pay + Career Progression + Manufacturer Training + Paid Travel + Company Van + Tech Package Are you an Engineer with experience working with Autoclaves, looking for relaxed role within a successful, family run business, who are known for manufacturing industry leading Autoclaves, who offer a range of benefits including manageable working week, and Christmas closure pay, and industry leading benefits? Do you want to join a company that offers a manageable working week with a minimal workload, market leading benefits, including a paid Christmas shutdown period, a company van, and progression opportunities allowing you to progress your Engineering career? On offer is the exciting opportunity to become a valued member within the service team of a medical equipment company specializing in Autoclaves. They manufacture and distribute their services UK wide and have a distinguished reputation, allowing them to become industry leaders and a household name within the UK medical equipment field. In this role you will be responsible for servicing Autoclaves, attending Autoclave breakdowns, as well as carrying out planned and reactive maintenance to Autoclaves. This role would suit an Engineer with experience working with Autoclaves, looking for a position that can offer them achievable career progression, paid travel and their own company van, as well as a paid Christmas shutdown period and a manageable working week. The Role Servicing Autoclaves Planned and reactive maintenance Field service (Scotland) The Person Engineer with experience servicing Autoclaves Happy to cover the Scotland patch BBBH23023GG Key Words: Engineer, Engineering, Field Service, Field Service Engineer, Junior, Junior Engineer, Autoclaves, Servicing, Autoclave, Maintenance, Breakdowns, Progression, Falkirk, Glasgow, Edinburgh, Dundee If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Mar 24, 2026
Full time
Field Service Engineer (Autoclaves) Glasgow (Scotland Patch) £32,000 - £34,000 + Christmas Closure Pay + Career Progression + Manufacturer Training + Paid Travel + Company Van + Tech Package Are you an Engineer with experience working with Autoclaves, looking for relaxed role within a successful, family run business, who are known for manufacturing industry leading Autoclaves, who offer a range of benefits including manageable working week, and Christmas closure pay, and industry leading benefits? Do you want to join a company that offers a manageable working week with a minimal workload, market leading benefits, including a paid Christmas shutdown period, a company van, and progression opportunities allowing you to progress your Engineering career? On offer is the exciting opportunity to become a valued member within the service team of a medical equipment company specializing in Autoclaves. They manufacture and distribute their services UK wide and have a distinguished reputation, allowing them to become industry leaders and a household name within the UK medical equipment field. In this role you will be responsible for servicing Autoclaves, attending Autoclave breakdowns, as well as carrying out planned and reactive maintenance to Autoclaves. This role would suit an Engineer with experience working with Autoclaves, looking for a position that can offer them achievable career progression, paid travel and their own company van, as well as a paid Christmas shutdown period and a manageable working week. The Role Servicing Autoclaves Planned and reactive maintenance Field service (Scotland) The Person Engineer with experience servicing Autoclaves Happy to cover the Scotland patch BBBH23023GG Key Words: Engineer, Engineering, Field Service, Field Service Engineer, Junior, Junior Engineer, Autoclaves, Servicing, Autoclave, Maintenance, Breakdowns, Progression, Falkirk, Glasgow, Edinburgh, Dundee If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
The Role: We are looking for a Cloud Security Engineer with experience on AWS, to join our growing team. The successful candidate will have an essential role in ensuring the information security of our business. You will be working in a team that is designing and building resilient and secure Cloud environments that proactively prevent security threats. You will typically have, although not essential, industry accreditations like AWS Certified Security - Specialty The main responsibilities of the position include: Design and build resilient Cloud infrastructures that are protected against security threats Develop and assess Cloud security solutions to secure systems, databases and networks Conduct assessment and make recommendations to ensure that appropriate controls are in place Gain insight into security incidents and threats by monitoring/analyzing logs and performing vulnerability assessments Participate in efforts that shape the company's security policies, procedures and standards for use in Cloud environments Create technical and managerial level security reports for Cloud-based applications and infrastructure Implement and tests network and security Disaster Recovery procedures to ensure business continuity Monitor use of sensitive data and regulates access to safeguard information Ensure the confidentiality and integrity of data during transmission, storage and processing Review violations of security procedures and discusses procedures with violators to ensure they are not repeated Provide support to end users regarding network and security related issues Main requirements: BSc/MSc in Information Security or any other related field Minimum 1 year working experience in Information Security, with proven focus in Cloud Security Deep technical knowledge of Amazon Web Services (AWS). Expertise in Microsoft Azure and Oracle Cloud will be considered an advantage Hands-on experience on AWS services such as IAM, Organizations, SSO, VPC, Transit Gateway, S3, EC2, RDS, ELB, CloudTrail, Config, Inspector, GuardDuty, WAF, etc Clear understanding of current threats to Cloud infrastructure and advanced knowledge of securing such environments Experience in DevSecOps methodologies is considered a plus Experience building and deploying applications to the cloud (AWS, Azure, etc.) using Infrastructure as Code tools such as Terraform is considered a plus Expertise in container security is considered a plus Ability to work autonomously with minimum supervision and to integrate well within a team Excellent problem solving and analytical skills Ability to quickly learn new technologies in depth Benefit from: Attractive remuneration Food allowance Intellectually stimulating work environment Continuous personal development and international training opportunities
Mar 24, 2026
Full time
The Role: We are looking for a Cloud Security Engineer with experience on AWS, to join our growing team. The successful candidate will have an essential role in ensuring the information security of our business. You will be working in a team that is designing and building resilient and secure Cloud environments that proactively prevent security threats. You will typically have, although not essential, industry accreditations like AWS Certified Security - Specialty The main responsibilities of the position include: Design and build resilient Cloud infrastructures that are protected against security threats Develop and assess Cloud security solutions to secure systems, databases and networks Conduct assessment and make recommendations to ensure that appropriate controls are in place Gain insight into security incidents and threats by monitoring/analyzing logs and performing vulnerability assessments Participate in efforts that shape the company's security policies, procedures and standards for use in Cloud environments Create technical and managerial level security reports for Cloud-based applications and infrastructure Implement and tests network and security Disaster Recovery procedures to ensure business continuity Monitor use of sensitive data and regulates access to safeguard information Ensure the confidentiality and integrity of data during transmission, storage and processing Review violations of security procedures and discusses procedures with violators to ensure they are not repeated Provide support to end users regarding network and security related issues Main requirements: BSc/MSc in Information Security or any other related field Minimum 1 year working experience in Information Security, with proven focus in Cloud Security Deep technical knowledge of Amazon Web Services (AWS). Expertise in Microsoft Azure and Oracle Cloud will be considered an advantage Hands-on experience on AWS services such as IAM, Organizations, SSO, VPC, Transit Gateway, S3, EC2, RDS, ELB, CloudTrail, Config, Inspector, GuardDuty, WAF, etc Clear understanding of current threats to Cloud infrastructure and advanced knowledge of securing such environments Experience in DevSecOps methodologies is considered a plus Experience building and deploying applications to the cloud (AWS, Azure, etc.) using Infrastructure as Code tools such as Terraform is considered a plus Expertise in container security is considered a plus Ability to work autonomously with minimum supervision and to integrate well within a team Excellent problem solving and analytical skills Ability to quickly learn new technologies in depth Benefit from: Attractive remuneration Food allowance Intellectually stimulating work environment Continuous personal development and international training opportunities
Who We Are BCG Expand is a specialist firm providing unique data-driven business intelligence as a trusted advisor to senior executives across the world's leading financial services firms to help them to operate more effectively. Expand's activities are focused on data benchmarking in technology, operations, FinTech and market data, with expertise around strategic cost and human resourcing benchmarking in wholesale finance. Founded in 2001 as an independent research boutique, Expand is a wholly owned subsidiary of the Boston Consulting Group, headquartered in London and with offices in Singapore and New York. At Expand we're proud of our friendly, inclusive and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and maintain our professional, supportive and entrepreneurial working culture that we all enjoy. What You'll Do We're looking for a highly skilled Principal Engineer with a passion for data, cloud technologies, and building robust, scalable solutions - who also brings strategic product thinking and cross-functional leadership . In this role, you'll not only lead the design and implementation of the data infrastructure that powers advanced analytics and data science across our platforms, but also contribute to the strategic direction, roadmap, and execution of data products in collaboration with senior stakeholders. Architect & Build Scalable Data Solutions Collaborate closely with senior product stakeholders to understand data needs and architect end-to-end ingestion pipelines Design and build robust ETL/ELT processes and data architectures using modern tools and techniques Lead database design, data modelling, and integration strategies to support analytics at scale Drive Data Integration & Management Design and implement secure, scalable, and efficient data ingestion frameworks across structured, semi-structured, and unstructured data Partner with product owners and engineers to develop data exchange protocols, ensuring best practices in data governance and security Create and manage hybrid cloud data environments and support data pipelines for big data platforms Product Strategy & Execution Contribute to the strategy and vision for our data products, helping to define and evolve product roadmaps from launch through scale Oversee day-to-day execution of product initiatives across cross-functional teams Lead by example to help foster a high-performing, collaborative, and agile culture Proactively identify and mitigate business, operational, and governance risks Provide clear, data-driven updates on product performance and technical milestones to stakeholders Collaborate Across Disciplines Work together with data scientists to understand analytical needs and curate high-quality data sets Map data fields to business hypotheses, wrangle data, and ensure datasets are model-ready Contribute to a cross-functional engineering culture with a focus on quality, automation, and continuous improvement Ensure Secure & Compliant Practices Apply strong knowledge of information security principles to ensure compliant handling of sensitive client data Build and deploy solutions with security, maintainability, and scalability top of mind What You'll Bring An ideal candidate will have: Proven experience in a hands-on technical role delivering impact through data engineering, software development, or analytics Demonstrated success in launching and scaling technical products or platforms Strong programming skills in at least two of the following: Python, SQL, Java Commercial experience in client-facing projects is a plus, especially within multi-disciplinary teams Deep knowledge of database technologies: Distributed systems (e.g., Spark, Hadoop, EMR) RDBMS (e.g., SQL Server, Oracle, PostgreSQL, MySQL) NoSQL (e.g., MongoDB, Cassandra, DynamoDB, Neo4j) Solid understanding of software engineering best practices - code reviews, testing frameworks, CI/CD, and code maintainability Experience deploying applications into production environments, including packaging, monitoring, and release management Ability to extract insights from complex and disparate data sets and communicate clearly with stakeholders Hands-on experience with cloud platforms such as AWS, Azure, or GCP Familiarity with traditional ETL tools (e.g., Informatica, Talend, Pentaho, DataStage) and data warehousing concepts Strong understanding of data security, compliance , and governance best practices Experience leading or influencing cross-functional teams in a product or platform environment Strong stakeholder management and communication skills Additional info At Expand we're proud of our inclusive, diverse and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and create a welcoming culture for us all to enjoy. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. If you're a quick learner, conscientious and friendly, you might be just the person we're looking for. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 24, 2026
Full time
Who We Are BCG Expand is a specialist firm providing unique data-driven business intelligence as a trusted advisor to senior executives across the world's leading financial services firms to help them to operate more effectively. Expand's activities are focused on data benchmarking in technology, operations, FinTech and market data, with expertise around strategic cost and human resourcing benchmarking in wholesale finance. Founded in 2001 as an independent research boutique, Expand is a wholly owned subsidiary of the Boston Consulting Group, headquartered in London and with offices in Singapore and New York. At Expand we're proud of our friendly, inclusive and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and maintain our professional, supportive and entrepreneurial working culture that we all enjoy. What You'll Do We're looking for a highly skilled Principal Engineer with a passion for data, cloud technologies, and building robust, scalable solutions - who also brings strategic product thinking and cross-functional leadership . In this role, you'll not only lead the design and implementation of the data infrastructure that powers advanced analytics and data science across our platforms, but also contribute to the strategic direction, roadmap, and execution of data products in collaboration with senior stakeholders. Architect & Build Scalable Data Solutions Collaborate closely with senior product stakeholders to understand data needs and architect end-to-end ingestion pipelines Design and build robust ETL/ELT processes and data architectures using modern tools and techniques Lead database design, data modelling, and integration strategies to support analytics at scale Drive Data Integration & Management Design and implement secure, scalable, and efficient data ingestion frameworks across structured, semi-structured, and unstructured data Partner with product owners and engineers to develop data exchange protocols, ensuring best practices in data governance and security Create and manage hybrid cloud data environments and support data pipelines for big data platforms Product Strategy & Execution Contribute to the strategy and vision for our data products, helping to define and evolve product roadmaps from launch through scale Oversee day-to-day execution of product initiatives across cross-functional teams Lead by example to help foster a high-performing, collaborative, and agile culture Proactively identify and mitigate business, operational, and governance risks Provide clear, data-driven updates on product performance and technical milestones to stakeholders Collaborate Across Disciplines Work together with data scientists to understand analytical needs and curate high-quality data sets Map data fields to business hypotheses, wrangle data, and ensure datasets are model-ready Contribute to a cross-functional engineering culture with a focus on quality, automation, and continuous improvement Ensure Secure & Compliant Practices Apply strong knowledge of information security principles to ensure compliant handling of sensitive client data Build and deploy solutions with security, maintainability, and scalability top of mind What You'll Bring An ideal candidate will have: Proven experience in a hands-on technical role delivering impact through data engineering, software development, or analytics Demonstrated success in launching and scaling technical products or platforms Strong programming skills in at least two of the following: Python, SQL, Java Commercial experience in client-facing projects is a plus, especially within multi-disciplinary teams Deep knowledge of database technologies: Distributed systems (e.g., Spark, Hadoop, EMR) RDBMS (e.g., SQL Server, Oracle, PostgreSQL, MySQL) NoSQL (e.g., MongoDB, Cassandra, DynamoDB, Neo4j) Solid understanding of software engineering best practices - code reviews, testing frameworks, CI/CD, and code maintainability Experience deploying applications into production environments, including packaging, monitoring, and release management Ability to extract insights from complex and disparate data sets and communicate clearly with stakeholders Hands-on experience with cloud platforms such as AWS, Azure, or GCP Familiarity with traditional ETL tools (e.g., Informatica, Talend, Pentaho, DataStage) and data warehousing concepts Strong understanding of data security, compliance , and governance best practices Experience leading or influencing cross-functional teams in a product or platform environment Strong stakeholder management and communication skills Additional info At Expand we're proud of our inclusive, diverse and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and create a welcoming culture for us all to enjoy. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. If you're a quick learner, conscientious and friendly, you might be just the person we're looking for. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are BCG Expand is a specialist firm providing unique data-driven business intelligence as a trusted advisor to senior executives across the world's leading financial services firms to help them to operate more effectively. Expand's activities are focused on data benchmarking in technology, operations, FinTech and market data, with expertise around strategic cost and human resourcing benchmarking in wholesale finance. Founded in 2001 as an independent research boutique, Expand is a wholly owned subsidiary of the Boston Consulting Group, headquartered in London and with offices in Singapore and New York. At Expand we're proud of our friendly, inclusive and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and maintain our professional, supportive and entrepreneurial working culture that we all enjoy. What You'll Do We're looking for a highly skilled Principal Engineer with a passion for data, cloud technologies, and building robust, scalable solutions - who also brings strategic product thinking and cross-functional leadership . In this role, you'll not only lead the design and implementation of the data infrastructure that powers advanced analytics and data science across our platforms, but also contribute to the strategic direction, roadmap, and execution of data products in collaboration with senior stakeholders. Architect & Build Scalable Data Solutions Collaborate closely with senior product stakeholders to understand data needs and architect end-to-end ingestion pipelines Design and build robust ETL/ELT processes and data architectures using modern tools and techniques Lead database design, data modelling, and integration strategies to support analytics at scale Drive Data Integration & Management Design and implement secure, scalable, and efficient data ingestion frameworks across structured, semi-structured, and unstructured data Partner with product owners and engineers to develop data exchange protocols, ensuring best practices in data governance and security Create and manage hybrid cloud data environments and support data pipelines for big data platforms Product Strategy & Execution Contribute to the strategy and vision for our data products, helping to define and evolve product roadmaps from launch through scale Oversee day-to-day execution of product initiatives across cross-functional teams Lead by example to help foster a high-performing, collaborative, and agile culture Proactively identify and mitigate business, operational, and governance risks Provide clear, data-driven updates on product performance and technical milestones to stakeholders Collaborate Across Disciplines Work together with data scientists to understand analytical needs and curate high-quality data sets Map data fields to business hypotheses, wrangle data, and ensure datasets are model-ready Contribute to a cross-functional engineering culture with a focus on quality, automation, and continuous improvement Ensure Secure & Compliant Practices Apply strong knowledge of information security principles to ensure compliant handling of sensitive client data Build and deploy solutions with security, maintainability, and scalability top of mind What You'll Bring An ideal candidate will have: Proven experience in a hands-on technical role delivering impact through data engineering, software development, or analytics Demonstrated success in launching and scaling technical products or platforms Strong programming skills in at least two of the following: Python, SQL, Java Commercial experience in client-facing projects is a plus, especially within multi-disciplinary teams Deep knowledge of database technologies: Distributed systems (e.g., Spark, Hadoop, EMR) RDBMS (e.g., SQL Server, Oracle, PostgreSQL, MySQL) NoSQL (e.g., MongoDB, Cassandra, DynamoDB, Neo4j) Solid understanding of software engineering best practices - code reviews, testing frameworks, CI/CD, and code maintainability Experience deploying applications into production environments, including packaging, monitoring, and release management Ability to extract insights from complex and disparate data sets and communicate clearly with stakeholders Hands-on experience with cloud platforms such as AWS, Azure, or GCP Familiarity with traditional ETL tools (e.g., Informatica, Talend, Pentaho, DataStage) and data warehousing concepts Strong understanding of data security, compliance , and governance best practices Experience leading or influencing cross-functional teams in a product or platform environment Strong stakeholder management and communication skills Additional info At Expand we're proud of our inclusive, diverse and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and create a welcoming culture for us all to enjoy. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. If you're a quick learner, conscientious and friendly, you might be just the person we're looking for. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 24, 2026
Full time
Who We Are BCG Expand is a specialist firm providing unique data-driven business intelligence as a trusted advisor to senior executives across the world's leading financial services firms to help them to operate more effectively. Expand's activities are focused on data benchmarking in technology, operations, FinTech and market data, with expertise around strategic cost and human resourcing benchmarking in wholesale finance. Founded in 2001 as an independent research boutique, Expand is a wholly owned subsidiary of the Boston Consulting Group, headquartered in London and with offices in Singapore and New York. At Expand we're proud of our friendly, inclusive and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and maintain our professional, supportive and entrepreneurial working culture that we all enjoy. What You'll Do We're looking for a highly skilled Principal Engineer with a passion for data, cloud technologies, and building robust, scalable solutions - who also brings strategic product thinking and cross-functional leadership . In this role, you'll not only lead the design and implementation of the data infrastructure that powers advanced analytics and data science across our platforms, but also contribute to the strategic direction, roadmap, and execution of data products in collaboration with senior stakeholders. Architect & Build Scalable Data Solutions Collaborate closely with senior product stakeholders to understand data needs and architect end-to-end ingestion pipelines Design and build robust ETL/ELT processes and data architectures using modern tools and techniques Lead database design, data modelling, and integration strategies to support analytics at scale Drive Data Integration & Management Design and implement secure, scalable, and efficient data ingestion frameworks across structured, semi-structured, and unstructured data Partner with product owners and engineers to develop data exchange protocols, ensuring best practices in data governance and security Create and manage hybrid cloud data environments and support data pipelines for big data platforms Product Strategy & Execution Contribute to the strategy and vision for our data products, helping to define and evolve product roadmaps from launch through scale Oversee day-to-day execution of product initiatives across cross-functional teams Lead by example to help foster a high-performing, collaborative, and agile culture Proactively identify and mitigate business, operational, and governance risks Provide clear, data-driven updates on product performance and technical milestones to stakeholders Collaborate Across Disciplines Work together with data scientists to understand analytical needs and curate high-quality data sets Map data fields to business hypotheses, wrangle data, and ensure datasets are model-ready Contribute to a cross-functional engineering culture with a focus on quality, automation, and continuous improvement Ensure Secure & Compliant Practices Apply strong knowledge of information security principles to ensure compliant handling of sensitive client data Build and deploy solutions with security, maintainability, and scalability top of mind What You'll Bring An ideal candidate will have: Proven experience in a hands-on technical role delivering impact through data engineering, software development, or analytics Demonstrated success in launching and scaling technical products or platforms Strong programming skills in at least two of the following: Python, SQL, Java Commercial experience in client-facing projects is a plus, especially within multi-disciplinary teams Deep knowledge of database technologies: Distributed systems (e.g., Spark, Hadoop, EMR) RDBMS (e.g., SQL Server, Oracle, PostgreSQL, MySQL) NoSQL (e.g., MongoDB, Cassandra, DynamoDB, Neo4j) Solid understanding of software engineering best practices - code reviews, testing frameworks, CI/CD, and code maintainability Experience deploying applications into production environments, including packaging, monitoring, and release management Ability to extract insights from complex and disparate data sets and communicate clearly with stakeholders Hands-on experience with cloud platforms such as AWS, Azure, or GCP Familiarity with traditional ETL tools (e.g., Informatica, Talend, Pentaho, DataStage) and data warehousing concepts Strong understanding of data security, compliance , and governance best practices Experience leading or influencing cross-functional teams in a product or platform environment Strong stakeholder management and communication skills Additional info At Expand we're proud of our inclusive, diverse and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and create a welcoming culture for us all to enjoy. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. If you're a quick learner, conscientious and friendly, you might be just the person we're looking for. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise-wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth. This is a high-visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx)-BCG's global, experience-led and AI-enabled CRM platform for all Partners, supporting Business Development and commercial consulting success. Over time, the role will expand to include additional large-scale commercial technology and AI-enabled initiatives across the Global Commercial Technology & Success portfolio. The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI-driven solutions, data-enabled products, and global adoption programs. WHAT YOU'LL DO BCG continues to invest significantly in technology, data, and AI to strengthen client relationships, enhance commercial outcomes, and drive growth. As IT Transformation Program Director for Global Commercial Technology & Success, you will ensure that complex technology initiatives deliver measurable business impact-not just functionality. You will: Lead enterprise-scale commercial technology transformations from vision through execution and value realization Anchor initiatives in clear guiding principles, business outcomes, and measurable commercial impact Establish transformation roadmaps that balance near-term delivery with long-term platform scalability Bring together experience-led design, AI-first innovation, and disciplined program execution Proactively and assertively drive progress in complex, multi-stakeholder environments Test hypotheses early and iterate based on evidence, feedback, and adoption data Ensure alignment across senior business and technology leadership You will operate at the intersection of technology, data, AI, and commercial strategy-connecting platform modernization to real improvements in relationship quality, pipeline health, and revenue growth. KEY RESPONSIBILITIES Program & Transformation Leadership Operate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governance Lead with a clear, outcome-oriented narrative anchored in guiding principles and strategic intent Establish and run the program, proactively and assertively managing milestones, dependencies, risks, and resourcing Lead cross-functional teams spanning product, engineering, data, UX, and business stakeholders Test assumptions and hypotheses early, iterating plans and approaches based on evidence and learning Define initiative-level outcomes, success metrics, and value realization mechanisms Ensure transparency through clear executive communications, reporting, and decision forums Relationship Excellence / CRM Transformation - Initial Flagship Initiative Lead the end-to-end IT transformation of Relationship Excellence (REx), BCG's global CRM platform Define the future-state vision, experience principles, and transformation roadmap Lead visioning and planning activities for MVP delivery and global solutions Ensure the platform is experience-led, intuitive, and embedded into Partner and Business Development workflows Drive AI-first capabilities, including relationship intelligence, automated insights, and next-best-action recommendations Commercial Impact & Adoption Partner closely with Global Commercial Technology & Success leadership, Business Development leaders, and Partners Ensure solutions translate into measurable improvements in relationship quality, commercial productivity, and revenue outcomes Lead change management, adoption, and enablement strategies Drive sustained behavior change and long-term value realization YOU'RE GOOD AT Leading large-scale CRM, commercial enablement, or customer/relationship platform transformations Managing complex, multi-year IT programs with senior executive stakeholders Operating effectively in ambiguous environments and proactively driving clarity and momentum Translating Business Development and Partner needs into scalable, enterprise-grade technology solutions Delivering experience-led, AI-enabled platforms Connecting platform modernization to measurable commercial outcomes Testing hypotheses early and iterating based on adoption data and user feedback Influencing across IT and business teams without direct authority Communicating effectively across audiences-from engineers to executive leadership What You'll Bring Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizations Strong track record leading large-scale CRM, commercial technology, or enterprise platform transformations Deep expertise in CRM platforms, relationship management systems, or commercial enablement technologies Broader experience across digital platforms, AI-enabled solutions, or enterprise data-driven products Strong understanding of Business Development, partner workflows, and professional services commercial models Demonstrated experience delivering AI-enabled or data-driven transformation initiatives Solid background in application development and modern engineering practices Expertise in Agile and hybrid delivery methodologies Strong executive presence with exceptional written and verbal communication skills Ability to challenge legacy approaches and drive innovation at scale Bachelor's degree in Business, Management, Technology, or related field-or equivalent experience leading complex, business-critical technology transformations PMP / PRINCE II certification a plus Familiarity with GenAI platforms, cloud ecosystems, and modern delivery tooling strongly preferred Who You'll Work With You will work closely with the IT Transformation Management Office, Global Commercial Technology & Success leadership, Business Development stakeholders, Partners, and global product, engineering, data, AI, and UX teams. This role sits at the intersection of commercial strategy and enterprise technology-playing a critical role in how BCG strengthens relationships, modernizes commercial capabilities, and accelerates global business growth. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 24, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise-wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth. This is a high-visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx)-BCG's global, experience-led and AI-enabled CRM platform for all Partners, supporting Business Development and commercial consulting success. Over time, the role will expand to include additional large-scale commercial technology and AI-enabled initiatives across the Global Commercial Technology & Success portfolio. The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI-driven solutions, data-enabled products, and global adoption programs. WHAT YOU'LL DO BCG continues to invest significantly in technology, data, and AI to strengthen client relationships, enhance commercial outcomes, and drive growth. As IT Transformation Program Director for Global Commercial Technology & Success, you will ensure that complex technology initiatives deliver measurable business impact-not just functionality. You will: Lead enterprise-scale commercial technology transformations from vision through execution and value realization Anchor initiatives in clear guiding principles, business outcomes, and measurable commercial impact Establish transformation roadmaps that balance near-term delivery with long-term platform scalability Bring together experience-led design, AI-first innovation, and disciplined program execution Proactively and assertively drive progress in complex, multi-stakeholder environments Test hypotheses early and iterate based on evidence, feedback, and adoption data Ensure alignment across senior business and technology leadership You will operate at the intersection of technology, data, AI, and commercial strategy-connecting platform modernization to real improvements in relationship quality, pipeline health, and revenue growth. KEY RESPONSIBILITIES Program & Transformation Leadership Operate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governance Lead with a clear, outcome-oriented narrative anchored in guiding principles and strategic intent Establish and run the program, proactively and assertively managing milestones, dependencies, risks, and resourcing Lead cross-functional teams spanning product, engineering, data, UX, and business stakeholders Test assumptions and hypotheses early, iterating plans and approaches based on evidence and learning Define initiative-level outcomes, success metrics, and value realization mechanisms Ensure transparency through clear executive communications, reporting, and decision forums Relationship Excellence / CRM Transformation - Initial Flagship Initiative Lead the end-to-end IT transformation of Relationship Excellence (REx), BCG's global CRM platform Define the future-state vision, experience principles, and transformation roadmap Lead visioning and planning activities for MVP delivery and global solutions Ensure the platform is experience-led, intuitive, and embedded into Partner and Business Development workflows Drive AI-first capabilities, including relationship intelligence, automated insights, and next-best-action recommendations Commercial Impact & Adoption Partner closely with Global Commercial Technology & Success leadership, Business Development leaders, and Partners Ensure solutions translate into measurable improvements in relationship quality, commercial productivity, and revenue outcomes Lead change management, adoption, and enablement strategies Drive sustained behavior change and long-term value realization YOU'RE GOOD AT Leading large-scale CRM, commercial enablement, or customer/relationship platform transformations Managing complex, multi-year IT programs with senior executive stakeholders Operating effectively in ambiguous environments and proactively driving clarity and momentum Translating Business Development and Partner needs into scalable, enterprise-grade technology solutions Delivering experience-led, AI-enabled platforms Connecting platform modernization to measurable commercial outcomes Testing hypotheses early and iterating based on adoption data and user feedback Influencing across IT and business teams without direct authority Communicating effectively across audiences-from engineers to executive leadership What You'll Bring Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizations Strong track record leading large-scale CRM, commercial technology, or enterprise platform transformations Deep expertise in CRM platforms, relationship management systems, or commercial enablement technologies Broader experience across digital platforms, AI-enabled solutions, or enterprise data-driven products Strong understanding of Business Development, partner workflows, and professional services commercial models Demonstrated experience delivering AI-enabled or data-driven transformation initiatives Solid background in application development and modern engineering practices Expertise in Agile and hybrid delivery methodologies Strong executive presence with exceptional written and verbal communication skills Ability to challenge legacy approaches and drive innovation at scale Bachelor's degree in Business, Management, Technology, or related field-or equivalent experience leading complex, business-critical technology transformations PMP / PRINCE II certification a plus Familiarity with GenAI platforms, cloud ecosystems, and modern delivery tooling strongly preferred Who You'll Work With You will work closely with the IT Transformation Management Office, Global Commercial Technology & Success leadership, Business Development stakeholders, Partners, and global product, engineering, data, AI, and UX teams. This role sits at the intersection of commercial strategy and enterprise technology-playing a critical role in how BCG strengthens relationships, modernizes commercial capabilities, and accelerates global business growth. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
My client, a well-established FM business based in Bromsgrove is seeking an experienced and commercially minded Operations Director to join its senior leadership team. This role presents a unique opportunity to shape the operational future of a forward-thinking and fast-growing organisation. As Operations Director, you will take full ownership of the day-to-day performance and long-term development of the company's operational functions. You'll lead teams across project delivery, planned and reactive maintenance, and field services-ensuring all work is carried out efficiently, safely, and to the highest standards. Your responsibilities will include managing resourcing, streamlining processes, improving productivity, and maintaining strong client relationships. You will also be directly accountable for budgets, KPIs, and the profitable delivery of contracts, with a sharp focus on operational performance and client satisfaction. My client is looking for a confident leader with experience in an operational leadership role within engineering, building services, or facilities management. You should have a strong track record of delivering complex, multi-discipline projects and services, ideally with experience in both installations and ongoing maintenance. The ideal candidate will be commercially astute, process-driven, and passionate about safety, compliance, and quality. You'll be a strategic thinker but also someone comfortable getting hands-on when required. The company offers a competitive salary plus benefits but more importantly, this role offers the opportunity to make a significant impact in a dynamic business, with the autonomy to shape operational direction and contribute to broader business strategy. You'll be joining a supportive and ambitious team with a shared commitment to high standards, innovation, and growth. If you're ready to take the lead in a business where operational excellence matters and your voice will be heard at the highest level, please apply today.
Mar 24, 2026
Full time
My client, a well-established FM business based in Bromsgrove is seeking an experienced and commercially minded Operations Director to join its senior leadership team. This role presents a unique opportunity to shape the operational future of a forward-thinking and fast-growing organisation. As Operations Director, you will take full ownership of the day-to-day performance and long-term development of the company's operational functions. You'll lead teams across project delivery, planned and reactive maintenance, and field services-ensuring all work is carried out efficiently, safely, and to the highest standards. Your responsibilities will include managing resourcing, streamlining processes, improving productivity, and maintaining strong client relationships. You will also be directly accountable for budgets, KPIs, and the profitable delivery of contracts, with a sharp focus on operational performance and client satisfaction. My client is looking for a confident leader with experience in an operational leadership role within engineering, building services, or facilities management. You should have a strong track record of delivering complex, multi-discipline projects and services, ideally with experience in both installations and ongoing maintenance. The ideal candidate will be commercially astute, process-driven, and passionate about safety, compliance, and quality. You'll be a strategic thinker but also someone comfortable getting hands-on when required. The company offers a competitive salary plus benefits but more importantly, this role offers the opportunity to make a significant impact in a dynamic business, with the autonomy to shape operational direction and contribute to broader business strategy. You'll be joining a supportive and ambitious team with a shared commitment to high standards, innovation, and growth. If you're ready to take the lead in a business where operational excellence matters and your voice will be heard at the highest level, please apply today.
