Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 16, 2026
Full time
Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Field Manager - New Connections Location: Northern Powergrid RegionContract Type: Full-time, PermanentSalary: Up to £42.5k + Company Vehicle/Car Allowance + Flexible Benefits Freedom has an exciting opportunity for a Field Manager to support the delivery of New Connections work across the Northern Powergrid area. You will play a key role in ensuring safe, efficient, and high-quality delivery of new electrical connection projects. Some of the key deliverables in this role will include: Oversee day-to-day operations for New Connections work, ensuring delivery to specification, on time, and within budget. Lead and support Supervisors, Planners, Engineers, and Site Operatives, promoting a strong safety and performance culture. Act as the main operational liaison with Northern Powergrid, strengthening client relationships. Champion safe working practices and ensure compliance with HSQE procedures and legal requirements. Manage several projects concurrently from planning through to energisation and handover. Allocate labour, plant, and materials effectively to meet programme demands. Monitor KPIs, identify improvement opportunities, and implement corrective actions. Ensure accurate and timely submission of documentation, RAMS, and as-built drawings. Engage with local authorities, subcontractors, and third parties to support smooth project delivery. What We're Looking For: Operational experience in cable installation, utilities, or power distribution. Knowledge of new connection processes within a regulated utility environment. Strong team leadership and people management skills. Excellent client and stakeholder relationship management. Good commercial awareness and contract understanding. IOSH or equivalent Health & Safety qualification. Full UK Driving Licence. Desirable: Experience working on Northern Powergrid contracts. Streetworks knowledge. Project Management qualification (e.g., PRINCE2, APM). Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Company vehicle or car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 16, 2026
Full time
Field Manager - New Connections Location: Northern Powergrid RegionContract Type: Full-time, PermanentSalary: Up to £42.5k + Company Vehicle/Car Allowance + Flexible Benefits Freedom has an exciting opportunity for a Field Manager to support the delivery of New Connections work across the Northern Powergrid area. You will play a key role in ensuring safe, efficient, and high-quality delivery of new electrical connection projects. Some of the key deliverables in this role will include: Oversee day-to-day operations for New Connections work, ensuring delivery to specification, on time, and within budget. Lead and support Supervisors, Planners, Engineers, and Site Operatives, promoting a strong safety and performance culture. Act as the main operational liaison with Northern Powergrid, strengthening client relationships. Champion safe working practices and ensure compliance with HSQE procedures and legal requirements. Manage several projects concurrently from planning through to energisation and handover. Allocate labour, plant, and materials effectively to meet programme demands. Monitor KPIs, identify improvement opportunities, and implement corrective actions. Ensure accurate and timely submission of documentation, RAMS, and as-built drawings. Engage with local authorities, subcontractors, and third parties to support smooth project delivery. What We're Looking For: Operational experience in cable installation, utilities, or power distribution. Knowledge of new connection processes within a regulated utility environment. Strong team leadership and people management skills. Excellent client and stakeholder relationship management. Good commercial awareness and contract understanding. IOSH or equivalent Health & Safety qualification. Full UK Driving Licence. Desirable: Experience working on Northern Powergrid contracts. Streetworks knowledge. Project Management qualification (e.g., PRINCE2, APM). Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Company vehicle or car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
We are seeking an extraordinary sales leader to join our team asthe General VP UKI Sales. Your Impact As GVP, UKI Sales, you will own the overall go-to-market strategy, execution, and revenue performance across the UKI region. By combining strong operational rigor with strategic vision, you will influence how Splunk shows up in the market and how customers experience our platform. Your leadership will have a material impact on Splunk's integrated business unit performance in EMEA and globally. Lead, develop, and scale a high-performing organization of second- and third-line sales leaders across the UKI region. Set a clear vision, operating rhythm, and performance culture; lead by example, establish expectations, and hold teams accountable. Provide ongoing coaching and mentorship to your leadership bench, ensuring managers do the same for their teams and early-career talent. Consistently deliver against regional revenue, growth, and efficiency targets, aligning to Splunk and Cisco priorities. Own accurate monthly, quarterly, and annual forecasts for the UKI region, grounded in robust pipeline and account planning. Manage the region as a portfolio of accounts: prioritize focus, balance shortterm results with longterm strategic growth. Design and optimize sales force structure, coverage models, and resource plans to capture key opportunities across the UKI market. Maintain deep market and competitive intelligence and translate insights into strategies that reinforce Splunk's leadership position. Partner closely with sales engineering, channels/alliances, customer success, renewals, professional services, product, legal, and marketing to deliver seamless customer experience. Minimum Qualifications 12+ years of experience building and leading enterprise field sales teams, including proven second- and/or third-line leadership responsibility across a region or country. Strong track record of consistently meeting or exceeding software/SaaS revenue targets at scale, both personally and as a multi-level sales leader. Deep understanding of SaaS / Cloud go-to-market models (direct, partner, and account-based), including coverage design, quota setting, and pipeline management. Relevant software industry background in one or more of: IT operations, infrastructure management, application development/management, observability, security, business applications and/or analytics. Demonstrated strength in business planning, forecasting, and operational rigor-able to measure and communicate progress, identify risks, and drive corrective actions. Preferred Qualifications Demonstrated ability to influence and align senior decision-makers across customers, partners, and internal stakeholders around a common strategy. Skilled at business planning and diligent at measuring and communicating progress towards the plan, identifying roadblocks, and coming up with appropriate solutions. Strong executive presence and influencing skills; proven ability to align senior stakeholders and Clevel customers around a clear strategy and value proposition. Exceptional communication and executive presence; effective at delivering clear, compelling executive-level presentations. Bachelor's degree required; MBA or equivalent advanced degree is a plus. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisco is an Affinative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Feb 16, 2026
Full time
We are seeking an extraordinary sales leader to join our team asthe General VP UKI Sales. Your Impact As GVP, UKI Sales, you will own the overall go-to-market strategy, execution, and revenue performance across the UKI region. By combining strong operational rigor with strategic vision, you will influence how Splunk shows up in the market and how customers experience our platform. Your leadership will have a material impact on Splunk's integrated business unit performance in EMEA and globally. Lead, develop, and scale a high-performing organization of second- and third-line sales leaders across the UKI region. Set a clear vision, operating rhythm, and performance culture; lead by example, establish expectations, and hold teams accountable. Provide ongoing coaching and mentorship to your leadership bench, ensuring managers do the same for their teams and early-career talent. Consistently deliver against regional revenue, growth, and efficiency targets, aligning to Splunk and Cisco priorities. Own accurate monthly, quarterly, and annual forecasts for the UKI region, grounded in robust pipeline and account planning. Manage the region as a portfolio of accounts: prioritize focus, balance shortterm results with longterm strategic growth. Design and optimize sales force structure, coverage models, and resource plans to capture key opportunities across the UKI market. Maintain deep market and competitive intelligence and translate insights into strategies that reinforce Splunk's leadership position. Partner closely with sales engineering, channels/alliances, customer success, renewals, professional services, product, legal, and marketing to deliver seamless customer experience. Minimum Qualifications 12+ years of experience building and leading enterprise field sales teams, including proven second- and/or third-line leadership responsibility across a region or country. Strong track record of consistently meeting or exceeding software/SaaS revenue targets at scale, both personally and as a multi-level sales leader. Deep understanding of SaaS / Cloud go-to-market models (direct, partner, and account-based), including coverage design, quota setting, and pipeline management. Relevant software industry background in one or more of: IT operations, infrastructure management, application development/management, observability, security, business applications and/or analytics. Demonstrated strength in business planning, forecasting, and operational rigor-able to measure and communicate progress, identify risks, and drive corrective actions. Preferred Qualifications Demonstrated ability to influence and align senior decision-makers across customers, partners, and internal stakeholders around a common strategy. Skilled at business planning and diligent at measuring and communicating progress towards the plan, identifying roadblocks, and coming up with appropriate solutions. Strong executive presence and influencing skills; proven ability to align senior stakeholders and Clevel customers around a clear strategy and value proposition. Exceptional communication and executive presence; effective at delivering clear, compelling executive-level presentations. Bachelor's degree required; MBA or equivalent advanced degree is a plus. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisco is an Affinative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Commercial Administrator Location: WakefieldContract Type: Full-time, PermanentSalary: Up to £35k + Flexible Benefits Freedom's Network Services team has an opportunity for a Commercial Administrator to join our delivery team in Wakefield. You will support the NPg B&C framework, civils projects, and the wider operations teams with commercial and administrative activities. Some of the key deliverables in this role will include: Set up new projects within Freedom's financial system. Support budget management and monthly commercial reporting. Prepare and present monthly client applications. Assist with commercial and financial month-end activities. Produce monthly CVRs. Request quotations from suppliers for long-lead items. Raise purchase orders where required. Support the use of Freedom's Works Management System and other commercial software tools. Assist with general administration duties. Communicate effectively with internal teams, suppliers and subcontractors. Support audits on completed works. Assist delivery managers with procurement and ongoing management of franchisees and subcontractors. Support Cost Value Reconciliations and commercial post-audits. What We're Looking For: Understanding of CIS scheme (desirable). Understanding of Reverse Charge VAT (desirable). Strong communication skills with the ability to work as part of a team. Good IT literacy and numeracy skills. Previous experience in finance administration (payroll, accounts payable, credit control, finance assistant) or purchasing/procurement background. Experience handling high volumes of invoicing. Experience using work management systems. Experience processing and managing purchase orders. Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 16, 2026
Full time
Commercial Administrator Location: WakefieldContract Type: Full-time, PermanentSalary: Up to £35k + Flexible Benefits Freedom's Network Services team has an opportunity for a Commercial Administrator to join our delivery team in Wakefield. You will support the NPg B&C framework, civils projects, and the wider operations teams with commercial and administrative activities. Some of the key deliverables in this role will include: Set up new projects within Freedom's financial system. Support budget management and monthly commercial reporting. Prepare and present monthly client applications. Assist with commercial and financial month-end activities. Produce monthly CVRs. Request quotations from suppliers for long-lead items. Raise purchase orders where required. Support the use of Freedom's Works Management System and other commercial software tools. Assist with general administration duties. Communicate effectively with internal teams, suppliers and subcontractors. Support audits on completed works. Assist delivery managers with procurement and ongoing management of franchisees and subcontractors. Support Cost Value Reconciliations and commercial post-audits. What We're Looking For: Understanding of CIS scheme (desirable). Understanding of Reverse Charge VAT (desirable). Strong communication skills with the ability to work as part of a team. Good IT literacy and numeracy skills. Previous experience in finance administration (payroll, accounts payable, credit control, finance assistant) or purchasing/procurement background. Experience handling high volumes of invoicing. Experience using work management systems. Experience processing and managing purchase orders. Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mechanical Site Manager, East Sussex coast to £325 a day - temp 6-9 months+ - Main Contractor Are you an established Freelance Mechanical Site Manager with a proven background of experience working within the Building Services and M&E sector? Would you relish the opportunity to work for one of the UK's most prestigious M&E contractors on one of their most iconic projects? Your background and experience, together with an industry recognised qualification, will be well rewarded for working hard on a M&E package of around £15M on a large healthcare project in East Sussex. Previous M&E Fit-out project experience would be advantageous. Main duties will be to manage and oversee self delivery team and specialist outside sub-contractors and ensuring all Health and Site Safety is in place and adhered to. Experience of using an IPAD for reporting using Fieldview software would be advantageous. As one of the UK's leading recruiters, Fawkes & Reece specialises in all areas of Building Services and M&E, from M&E Quantity Surveyors, M&E Estimators, M&E Project managers, M&E Managers, M&E Project and M&E Design Engineers, M&E Coordinators and CAD Draughtsman. For the latest "Building Services" opportunities in your area contact Steve Snelling at Fawkes and Reece London
Feb 16, 2026
Full time
Mechanical Site Manager, East Sussex coast to £325 a day - temp 6-9 months+ - Main Contractor Are you an established Freelance Mechanical Site Manager with a proven background of experience working within the Building Services and M&E sector? Would you relish the opportunity to work for one of the UK's most prestigious M&E contractors on one of their most iconic projects? Your background and experience, together with an industry recognised qualification, will be well rewarded for working hard on a M&E package of around £15M on a large healthcare project in East Sussex. Previous M&E Fit-out project experience would be advantageous. Main duties will be to manage and oversee self delivery team and specialist outside sub-contractors and ensuring all Health and Site Safety is in place and adhered to. Experience of using an IPAD for reporting using Fieldview software would be advantageous. As one of the UK's leading recruiters, Fawkes & Reece specialises in all areas of Building Services and M&E, from M&E Quantity Surveyors, M&E Estimators, M&E Project managers, M&E Managers, M&E Project and M&E Design Engineers, M&E Coordinators and CAD Draughtsman. For the latest "Building Services" opportunities in your area contact Steve Snelling at Fawkes and Reece London
Are you an Electronic Design Engineer looking to step up into a more senior, responsible and autonomous position within a cutting-edge R&D team? Do you have experience with hardware and embedded firmware - and want a varied and dynamic role within a well established and successful business? Based at our site in Watford, this role is the next step in your Electronic Design Engineering career. BASIC SALARY: Up to £70,000 BENEFITS: 30 days holiday rising with service Full access to company benefits package including pension Flexible working within core hours LOCATION: Watford with free on-site parking. COMMUTABLE LOCATIONS: Hemel Hempstead, St. Albans, Hatfield, Cheshunt, Harrow, Wembley, Hayes, High Wycombe, Amersham, Chesham, Berkhamsted, Tring, Luton, Dunstable, Hatfield, Welwyn Garden City, Stevenage, Slough, Maidenhead, London, Milton Keynes, Hitchin, Bletchley, Northampton, Bedford, Aylesbury, Guildford, Reading JOB DESCRIPTION: Electronic Design Engineer - Embedded Firmware, R&D, 'C', Test and Measurement Instrumentation As our Electronic Design Engineer working in our R&D department, you will be designing and developing electronic circuitry and firmware for portable and hand held electrical equipment. You will be redesigning existing products for annual product launches. KEY RESPONSIBILITIES: Electronic Design Engineer - Embedded Firmware, R&D, 'C', Test and Measurement Instrumentation Product design of electronic circuitry and firmware for portable electrical equipment. Maintenance of existing product line, e.g. due to component obsolescence, changes in standards, etc PERSON SPECIFICATION: Electronic Design Engineer - Embedded Firmware, R&D, 'C', Test and Measurement Instrumentation Ideally, you will have a proven track record of Product Design - Electronic, Electrical equipment. This could (for instance) be test and measurement equipment (medical, industrial, commercial etc.), domestic goods, personal electronics amongst many other things. Programming of real time, embedded firmware. Proficiency in C Analogue & digital electronic design. Schematic capture using Altium or similar. Experience of high voltage technology designs Designing products to a set of legal / safety standards. Any exposure to ST MCU (Micro Controller Unit) design would be an advantage. THE COMPANY: We're approaching 100 years in business, we're a well-respected manufacturer and brand of portable & hand-held electronic instrumentation. With a heavy focus and investment on R&D and New Product Development, we're genuinely a market leader for innovation in our industry sector. PROSPECTS: Regular salary reviews and potential to develop your career with a well established and growing business. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Electronic Design Engineer, Electrical Design Engineer, Firmware Engineer, Systems Engineer - C, C++, MCU, Electrical Test & Measurement, Analogue Electrical Design. Low Voltage Systems, High voltage technology, Instrumentation, Product design, Research and Development (R&D). INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18321, Wallace ind Selection
Feb 16, 2026
Full time
Are you an Electronic Design Engineer looking to step up into a more senior, responsible and autonomous position within a cutting-edge R&D team? Do you have experience with hardware and embedded firmware - and want a varied and dynamic role within a well established and successful business? Based at our site in Watford, this role is the next step in your Electronic Design Engineering career. BASIC SALARY: Up to £70,000 BENEFITS: 30 days holiday rising with service Full access to company benefits package including pension Flexible working within core hours LOCATION: Watford with free on-site parking. COMMUTABLE LOCATIONS: Hemel Hempstead, St. Albans, Hatfield, Cheshunt, Harrow, Wembley, Hayes, High Wycombe, Amersham, Chesham, Berkhamsted, Tring, Luton, Dunstable, Hatfield, Welwyn Garden City, Stevenage, Slough, Maidenhead, London, Milton Keynes, Hitchin, Bletchley, Northampton, Bedford, Aylesbury, Guildford, Reading JOB DESCRIPTION: Electronic Design Engineer - Embedded Firmware, R&D, 'C', Test and Measurement Instrumentation As our Electronic Design Engineer working in our R&D department, you will be designing and developing electronic circuitry and firmware for portable and hand held electrical equipment. You will be redesigning existing products for annual product launches. KEY RESPONSIBILITIES: Electronic Design Engineer - Embedded Firmware, R&D, 'C', Test and Measurement Instrumentation Product design of electronic circuitry and firmware for portable electrical equipment. Maintenance of existing product line, e.g. due to component obsolescence, changes in standards, etc PERSON SPECIFICATION: Electronic Design Engineer - Embedded Firmware, R&D, 'C', Test and Measurement Instrumentation Ideally, you will have a proven track record of Product Design - Electronic, Electrical equipment. This could (for instance) be test and measurement equipment (medical, industrial, commercial etc.), domestic goods, personal electronics amongst many other things. Programming of real time, embedded firmware. Proficiency in C Analogue & digital electronic design. Schematic capture using Altium or similar. Experience of high voltage technology designs Designing products to a set of legal / safety standards. Any exposure to ST MCU (Micro Controller Unit) design would be an advantage. THE COMPANY: We're approaching 100 years in business, we're a well-respected manufacturer and brand of portable & hand-held electronic instrumentation. With a heavy focus and investment on R&D and New Product Development, we're genuinely a market leader for innovation in our industry sector. PROSPECTS: Regular salary reviews and potential to develop your career with a well established and growing business. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Electronic Design Engineer, Electrical Design Engineer, Firmware Engineer, Systems Engineer - C, C++, MCU, Electrical Test & Measurement, Analogue Electrical Design. Low Voltage Systems, High voltage technology, Instrumentation, Product design, Research and Development (R&D). INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18321, Wallace ind Selection
Field Technician Metering At IMSERV, were proud to be one of the UKs leading energy data and metering specialists. We help businesses understand their energy use through smart metering technology and accurate data services for electricity, gas and water. Now were looking for skilled Field Technicians to join our growing team click apply for full job details
Feb 16, 2026
Full time
Field Technician Metering At IMSERV, were proud to be one of the UKs leading energy data and metering specialists. We help businesses understand their energy use through smart metering technology and accurate data services for electricity, gas and water. Now were looking for skilled Field Technicians to join our growing team click apply for full job details
PRODUCTION OPERATIVE NEEDED IN TELFORD, SHROPSHIRE Do you have any previous experience working with Plastics or PVC, and are you looking for a job that can offer you some future progression and development opportunities? We are seeking a Production Operative to join a well established manufacturing business in the Halesfield area of Telford, you will be working day shifts Monday to Friday (45 hours per week which includes an early finish on a Friday), and the job comes with a starting pay rate up to £13.00 per hour (dependant on experience). Overtime opportunities are also available and paid at T1/2 premium rate once you've completed a three month probation. The hiring manager is ideally looking for someone who has some experience within Plastics or PVC manufacturing, but they are prepared to look at someone who has a good manufacturing background and is keen to learn, a Full UK Driving License is ESSENTIAL. This role would be a good fit for someone who has come from the Injection Moulding / Plastics / Manufacturing industry and has previously worked as a Plastic Welder, Plastic Welding, Plastic Fabrication, PVC Moulding, PVC Trimmer, Assembly Operative or Production Worker. What You Will Do: Assemble and fit components with precision, ensuring high-quality standards are met. Work collaboratively within a team to meet production targets and deadlines. Ensure all health and safety protocols are followed in the workplace. Maintain and inspect tools and equipment to ensure efficiency and safety. Contribute to continuous improvement initiatives to enhance production processes. What You Will Bring: Previous experience in Plastics or PVC manufacturing is highly desirable. Previous experience within manufacturing is essential. A proactive and detail-oriented approach to work. A passion for working with vehicles or manufacturing processes. In this role, you will play an integral part in supporting the company's ongoing growth and success by contributing to the production of high-quality products. This company prides itself on offering an environment where employees are valued and provided with opportunities for development and progression. With a focus on quality and innovation, this is a fantastic opportunity for someone who wants to make a real impact within the manufacturing industry. Location: This role is based in the Halesfield area of Telford (Shropshire). Interested?: If you're ready to bring your skills and enthusiasm to a company that values your contributions, don't miss this opportunity. Apply today to become a Production Operative and take the next step in your career! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Feb 16, 2026
Contractor
PRODUCTION OPERATIVE NEEDED IN TELFORD, SHROPSHIRE Do you have any previous experience working with Plastics or PVC, and are you looking for a job that can offer you some future progression and development opportunities? We are seeking a Production Operative to join a well established manufacturing business in the Halesfield area of Telford, you will be working day shifts Monday to Friday (45 hours per week which includes an early finish on a Friday), and the job comes with a starting pay rate up to £13.00 per hour (dependant on experience). Overtime opportunities are also available and paid at T1/2 premium rate once you've completed a three month probation. The hiring manager is ideally looking for someone who has some experience within Plastics or PVC manufacturing, but they are prepared to look at someone who has a good manufacturing background and is keen to learn, a Full UK Driving License is ESSENTIAL. This role would be a good fit for someone who has come from the Injection Moulding / Plastics / Manufacturing industry and has previously worked as a Plastic Welder, Plastic Welding, Plastic Fabrication, PVC Moulding, PVC Trimmer, Assembly Operative or Production Worker. What You Will Do: Assemble and fit components with precision, ensuring high-quality standards are met. Work collaboratively within a team to meet production targets and deadlines. Ensure all health and safety protocols are followed in the workplace. Maintain and inspect tools and equipment to ensure efficiency and safety. Contribute to continuous improvement initiatives to enhance production processes. What You Will Bring: Previous experience in Plastics or PVC manufacturing is highly desirable. Previous experience within manufacturing is essential. A proactive and detail-oriented approach to work. A passion for working with vehicles or manufacturing processes. In this role, you will play an integral part in supporting the company's ongoing growth and success by contributing to the production of high-quality products. This company prides itself on offering an environment where employees are valued and provided with opportunities for development and progression. With a focus on quality and innovation, this is a fantastic opportunity for someone who wants to make a real impact within the manufacturing industry. Location: This role is based in the Halesfield area of Telford (Shropshire). Interested?: If you're ready to bring your skills and enthusiasm to a company that values your contributions, don't miss this opportunity. Apply today to become a Production Operative and take the next step in your career! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role Join WSP's Global Sustainability Team and play a pivotal role in advancing our sustainability strategy across the UK and EMEIA region. As Head of Corporate Sustainability, you will lead the corporate sustainability program within the region, ensuring regulatory compliance, meeting regional client and market expectations, and aligning with WSP's global sustainability strategy and objectives. This is a role with the opportunity to influence meaningful change and strengthen WSP's industry leadership position. Responsibilities Lead Regional Programs ( 50% of available hours): Manage corporate sustainability programs across EMEIA, with a focus on the UK, Central Europe, and the Nordics. In this role, you will lead a small team ( 5 FTEs) of sustainability professionals throughout this geographic region, supported by additional shared resource in our GCC sustainability centre of excellence, located in India. You will maintain and enhance our well-established sustainability programs in the UK and Nordics to meet regulatory and global business requirements, while developing, maturing and expanding the sustainability program for Central Europe and, ultimately, the wider EMEIA region. Manage Additional Needs of UK and Ireland Program ( 50% of available hours): Understand, lead, shape and enable additional corporate activities required by the mature UK&I business to support strategic work winning and client delivery. Lead a small and well-established team (5 FTEs) with an agreed programme of activities. In 2026, this includes leadership and oversight of project decarbonisation (1 FTE) and social value (4 FTE) where you will support efforts to fulfil WSP's corporate commitments and client contractual requirements across government and private sector. This includes some engagement as required with large climate and social value practitioner networks across WSP teams and externally. Across these two elements: Ensure Regulatory Compliance: In collaboration with legal, oversee adherence to regional and local sustainability regulations. This includes leading or supporting efforts to prepare sustainability disclosures required under the CSRD in the EU, SECR, ESOS and TCFD in the UK and GHG disclosure requirements in Spain and France. Meet Client Expectations: Support bid teams in responding to sustainability questionnaires and ensure that regional sustainability objectives align with evolving client expectations. Enhance Data Collection and Reporting Processes: Ensure global platforms such as Oracle and Amex deliver the required sustainability data to meet regulatory requirements and advance sustainability objectives. Improve efficiency and quality of regional data collection. Develop Regional Strategies: Translate the global sustainability strategy into actionable plans for EMEIA, aligning with regional priorities. As needed, develop and implement policies and procedures to ensure compliance and monitor and report compliance activities. Develop or maintain GHG reduction plans and related targets for each country or sub-region. Monitor and report on sustainability program to regional senior management. Engage Leadership: Partner with regional leaders and business functions (e.g., legal, HR, workplace, IT) to embed sustainability into business operations and culture. Provide guidance and support to business units to ensure they understand and comply with regulatory requirements and support sustainability objectives. What we will be looking for you to demonstrate Bachelor's degree in Sustainability, Environmental Studies, Engineering, or equivalent experience. Significant experience in corporate sustainability or related fields. Proven ability to manage complex business change projects and collaborate with interdisciplinary teams. Strong skills in building trust, driving change, and engaging stakeholders internally and externally. Deep knowledge of global sustainability standards and regulatory frameworks. Good knowledge of the UK regulatory and practical market requirements associated with social value Knowledge of social value measurement frameworks and standards, including TOMs. Experience in overseeing the delivery of social value strategies and partnerships. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Feb 16, 2026
Full time
Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role Join WSP's Global Sustainability Team and play a pivotal role in advancing our sustainability strategy across the UK and EMEIA region. As Head of Corporate Sustainability, you will lead the corporate sustainability program within the region, ensuring regulatory compliance, meeting regional client and market expectations, and aligning with WSP's global sustainability strategy and objectives. This is a role with the opportunity to influence meaningful change and strengthen WSP's industry leadership position. Responsibilities Lead Regional Programs ( 50% of available hours): Manage corporate sustainability programs across EMEIA, with a focus on the UK, Central Europe, and the Nordics. In this role, you will lead a small team ( 5 FTEs) of sustainability professionals throughout this geographic region, supported by additional shared resource in our GCC sustainability centre of excellence, located in India. You will maintain and enhance our well-established sustainability programs in the UK and Nordics to meet regulatory and global business requirements, while developing, maturing and expanding the sustainability program for Central Europe and, ultimately, the wider EMEIA region. Manage Additional Needs of UK and Ireland Program ( 50% of available hours): Understand, lead, shape and enable additional corporate activities required by the mature UK&I business to support strategic work winning and client delivery. Lead a small and well-established team (5 FTEs) with an agreed programme of activities. In 2026, this includes leadership and oversight of project decarbonisation (1 FTE) and social value (4 FTE) where you will support efforts to fulfil WSP's corporate commitments and client contractual requirements across government and private sector. This includes some engagement as required with large climate and social value practitioner networks across WSP teams and externally. Across these two elements: Ensure Regulatory Compliance: In collaboration with legal, oversee adherence to regional and local sustainability regulations. This includes leading or supporting efforts to prepare sustainability disclosures required under the CSRD in the EU, SECR, ESOS and TCFD in the UK and GHG disclosure requirements in Spain and France. Meet Client Expectations: Support bid teams in responding to sustainability questionnaires and ensure that regional sustainability objectives align with evolving client expectations. Enhance Data Collection and Reporting Processes: Ensure global platforms such as Oracle and Amex deliver the required sustainability data to meet regulatory requirements and advance sustainability objectives. Improve efficiency and quality of regional data collection. Develop Regional Strategies: Translate the global sustainability strategy into actionable plans for EMEIA, aligning with regional priorities. As needed, develop and implement policies and procedures to ensure compliance and monitor and report compliance activities. Develop or maintain GHG reduction plans and related targets for each country or sub-region. Monitor and report on sustainability program to regional senior management. Engage Leadership: Partner with regional leaders and business functions (e.g., legal, HR, workplace, IT) to embed sustainability into business operations and culture. Provide guidance and support to business units to ensure they understand and comply with regulatory requirements and support sustainability objectives. What we will be looking for you to demonstrate Bachelor's degree in Sustainability, Environmental Studies, Engineering, or equivalent experience. Significant experience in corporate sustainability or related fields. Proven ability to manage complex business change projects and collaborate with interdisciplinary teams. Strong skills in building trust, driving change, and engaging stakeholders internally and externally. Deep knowledge of global sustainability standards and regulatory frameworks. Good knowledge of the UK regulatory and practical market requirements associated with social value Knowledge of social value measurement frameworks and standards, including TOMs. Experience in overseeing the delivery of social value strategies and partnerships. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Job Description Job Role: Data Science Manager Location: London Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team We've been at the forefront of the Data and AI revolution and want you to help transform leading organisations and communities around the world. Accenture is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. Accenture's Data & AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture's broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn At the forefront of the industry, you'll create, own and make it a reality for clients looking to better serve their connected customers and operate always on enterprises. Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on. You will be working with famous brands and household names - no worrying about how to explain what you do to your family again! In this role you will Lead, motivate and inspire teams of Data Scientists Create bespoke machine learning solutions to model/solve problems and to help develop the team Solve challenging business problems using advanced machine learning methods such as Deep Learning and quantitative analytics Understand business requirements and support the development of business cases Run discovery analytics to identify new and innovative opportunities Partner with developers and engineers to deploy, embed and scale machine learning models to deliver complex/critical projects Devise reusable assets, solutions and develop best practices for current and future business problems Lead analytical discussions and influence analytical direction of client's teams Communicate and provide guidance to senior client leadership and teams Contribute data science expertise to new sales activities Qualification We are looking for experience in the following skills: Relevant work experience in data science, machine learning, and business analytics Practical experience in coding language - e.g., Python, R, Scala, etc. (Python preferred) Strong proficiency in database technologies - e.g., SQL, ETL, No SQL, DW, and Big Data technologies - e.g., PySpark, Hive, etc. Experienced working with structured and also unstructured data - e.g., Text, PDFs, jpgs, call recordings, video, etc. Knowledge of machine learning modelling techniques and how to fine tune those models - e.g., XGBoost, Deep Neural Networks, Transformers, ResNets, VAEs, GANs, Markov chains, etc. Experience using specialized machine learning libraries - e.g., Fastai, Keras, Tensorflow, pytorch, sci kit learn, huggingface, etc. Must demonstrate the capacity of reading, understanding and implementing new techniques in the field of machine learning as they emerge. Experience of using Cloud technologies - e.g., AWS, GCP or Azure Specialized visualisation techniques - e.g., D3.js, ggplot, etc. Strong verbal/written communication & data presentation skills Set yourself apart Ability to lead large projects and drive through to completion Mastery of problem solving and solutioning Proven history and background in statistics/mathematics/macroeconomics What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Feb 15, 2026
Full time
Job Description Job Role: Data Science Manager Location: London Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team We've been at the forefront of the Data and AI revolution and want you to help transform leading organisations and communities around the world. Accenture is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. Accenture's Data & AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture's broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn At the forefront of the industry, you'll create, own and make it a reality for clients looking to better serve their connected customers and operate always on enterprises. Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on. You will be working with famous brands and household names - no worrying about how to explain what you do to your family again! In this role you will Lead, motivate and inspire teams of Data Scientists Create bespoke machine learning solutions to model/solve problems and to help develop the team Solve challenging business problems using advanced machine learning methods such as Deep Learning and quantitative analytics Understand business requirements and support the development of business cases Run discovery analytics to identify new and innovative opportunities Partner with developers and engineers to deploy, embed and scale machine learning models to deliver complex/critical projects Devise reusable assets, solutions and develop best practices for current and future business problems Lead analytical discussions and influence analytical direction of client's teams Communicate and provide guidance to senior client leadership and teams Contribute data science expertise to new sales activities Qualification We are looking for experience in the following skills: Relevant work experience in data science, machine learning, and business analytics Practical experience in coding language - e.g., Python, R, Scala, etc. (Python preferred) Strong proficiency in database technologies - e.g., SQL, ETL, No SQL, DW, and Big Data technologies - e.g., PySpark, Hive, etc. Experienced working with structured and also unstructured data - e.g., Text, PDFs, jpgs, call recordings, video, etc. Knowledge of machine learning modelling techniques and how to fine tune those models - e.g., XGBoost, Deep Neural Networks, Transformers, ResNets, VAEs, GANs, Markov chains, etc. Experience using specialized machine learning libraries - e.g., Fastai, Keras, Tensorflow, pytorch, sci kit learn, huggingface, etc. Must demonstrate the capacity of reading, understanding and implementing new techniques in the field of machine learning as they emerge. Experience of using Cloud technologies - e.g., AWS, GCP or Azure Specialized visualisation techniques - e.g., D3.js, ggplot, etc. Strong verbal/written communication & data presentation skills Set yourself apart Ability to lead large projects and drive through to completion Mastery of problem solving and solutioning Proven history and background in statistics/mathematics/macroeconomics What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Rentokil Pest Control - Graduate Pest Control Technician Join Our Team and Make a Difference! Enjoy problem-solving and helping customers? Become a Graduate Pest Control Technician with Rentokil in the Stockport Area. Full training provided, no experience necessary. Apply now! We are currently seeking a Graduate Pest Control Technician to join our dedicated team covering Stockport and surrounding areas. Successful individuals in this role have included graduates with a science-based, business management or social science degree. If you're looking for a company that prioritises colleague development, this could be the job for you! Why Join Rentokil? Competitive Salary Package: Start with a basic salary of £26733 per annum. Expected OTE: £31,000 per annum, with bonus and commission schemes available. Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards. Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary. Industry-Leading Training: Receive top notch training to support our customers' pest control needs. Graduate Pest Control Technician Role: You will start as a Pest Control Technician, with your initial 6 12 months dedicated to covering a specific geographical area. You'll provide invaluable support to customers by resolving their pest control issues while receiving comprehensive industry recognised training. Key responsibilities include: Inspecting customer premises for signs of pests and identifying potential risks. Swiftly tackling pest problems by cleaning and removing evidence of pest behaviour. Offering valuable advice to customers on the maintenance and hygiene of their premises. Completing accurate reports after every visit. Providing exceptional customer service and upholding a professional image at all times. During the next months, you will have an exciting opportunity to choose your career path from one of the following roles: Sales Surveyor Field Biologist Service Team Leader Key Account Manager Rentokil offers you the platform to follow your own career path while constantly learning on the job and developing your career. A minimum 2.2 degree in a science/BSc related subject including Social Science, or a BA in Business Management, Hospitality or Tourism. A desire to work hard and have fun while meeting and interacting with customers daily. Flexibility with working patterns to support business needs. You may be required to pass a DBS check depending on the role you have applied for Additional opportunities to earn more with regular bonus and commission schemes. Access to a company vehicle and fuel card. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers. Leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial. A Company Putting "People First" Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Feb 15, 2026
Full time
Rentokil Pest Control - Graduate Pest Control Technician Join Our Team and Make a Difference! Enjoy problem-solving and helping customers? Become a Graduate Pest Control Technician with Rentokil in the Stockport Area. Full training provided, no experience necessary. Apply now! We are currently seeking a Graduate Pest Control Technician to join our dedicated team covering Stockport and surrounding areas. Successful individuals in this role have included graduates with a science-based, business management or social science degree. If you're looking for a company that prioritises colleague development, this could be the job for you! Why Join Rentokil? Competitive Salary Package: Start with a basic salary of £26733 per annum. Expected OTE: £31,000 per annum, with bonus and commission schemes available. Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards. Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary. Industry-Leading Training: Receive top notch training to support our customers' pest control needs. Graduate Pest Control Technician Role: You will start as a Pest Control Technician, with your initial 6 12 months dedicated to covering a specific geographical area. You'll provide invaluable support to customers by resolving their pest control issues while receiving comprehensive industry recognised training. Key responsibilities include: Inspecting customer premises for signs of pests and identifying potential risks. Swiftly tackling pest problems by cleaning and removing evidence of pest behaviour. Offering valuable advice to customers on the maintenance and hygiene of their premises. Completing accurate reports after every visit. Providing exceptional customer service and upholding a professional image at all times. During the next months, you will have an exciting opportunity to choose your career path from one of the following roles: Sales Surveyor Field Biologist Service Team Leader Key Account Manager Rentokil offers you the platform to follow your own career path while constantly learning on the job and developing your career. A minimum 2.2 degree in a science/BSc related subject including Social Science, or a BA in Business Management, Hospitality or Tourism. A desire to work hard and have fun while meeting and interacting with customers daily. Flexibility with working patterns to support business needs. You may be required to pass a DBS check depending on the role you have applied for Additional opportunities to earn more with regular bonus and commission schemes. Access to a company vehicle and fuel card. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers. Leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial. A Company Putting "People First" Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
About the role You'll lead Arm's Proactive Threat Defence function, defining and delivering a proactive assurance and threat-hunting programme that continuously tests and strengthens Arm's cyber defences and sharpens its threat-informed edge! This hands-on leadership role involves guiding a small, high-performing team, providing both technical direction and people leadership. The position partners closely with Detect & Respond, Vulnerability Management, Security Architecture, and internal customers to define and deliver a proactive defence roadmap. You will be setting strategy and remaining deeply engaged in technical design, execution, and iterative improvement. Responsibilities Design and lead red & purple team exercises Lead the strategy and delivery of red/purple team engagements aligned to real-world adversarial behaviour. Drive iterative improvement of detection, response, and resilience through defender collaboration. Ensure findings are prioritised, tracked, and remediated with clear understanding of risk and business impact. Penetration testing program (manual & autonomous) Define strategy and methodology across key technologies, platforms, and services. Embed testing into delivery lifecycles with platform owners and document risk with Governance, Risk & Compliance. Lead hypothesis-informed threat hunting Design and deliver structured hunting campaigns focused on high-value assets, emerging TTPs, and priority threat actors. Define metrics and report on coverage, effectiveness, and impact on improved detection capability. Leadership Line-manage and develop a specialist team. Foster a high-performance, psychologically safe culture. Shape the Cyber Defence Operations roadmap, aligning proactive capabilities to strategic risks and business priorities. Define and report critical metrics, reporting progress and risk to senior business leaders. Previous experience in proactive defence is a priority, however, the role will also lead development of Arm's threat intelligence capability, so any additional experience or desire to mature a threat intelligence program is favourable. Personal attributes & experience Leading proactive security functions (red teaming, pen testing, offensive engineering, intelligence). Solid understanding of modern threat actor TTPs and how to emulate them safely. Hands-on technical offensive security background (red teaming, penetration testing, exploit development, adversary emulation) with the credibility to act as a technical SME. Ability to translate technical outcomes into business-relevant risk and drive remediation at scale. Strong partnership focus, influencing at senior levels across technical and non-technical teams. Qualifications BSc or higher in a relevant field (e.g., Computer Science, Cyber Security, Digital Forensics, Information Security) or equivalent professional experience. Offensive security / threat hunting / incident response certifications advantageous (e.g., CREST, GIAC/GX, GCTI, GCFA, GCIH, GREM, GPEN, OSCP). Accommodations at Arm At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Feb 15, 2026
Full time
About the role You'll lead Arm's Proactive Threat Defence function, defining and delivering a proactive assurance and threat-hunting programme that continuously tests and strengthens Arm's cyber defences and sharpens its threat-informed edge! This hands-on leadership role involves guiding a small, high-performing team, providing both technical direction and people leadership. The position partners closely with Detect & Respond, Vulnerability Management, Security Architecture, and internal customers to define and deliver a proactive defence roadmap. You will be setting strategy and remaining deeply engaged in technical design, execution, and iterative improvement. Responsibilities Design and lead red & purple team exercises Lead the strategy and delivery of red/purple team engagements aligned to real-world adversarial behaviour. Drive iterative improvement of detection, response, and resilience through defender collaboration. Ensure findings are prioritised, tracked, and remediated with clear understanding of risk and business impact. Penetration testing program (manual & autonomous) Define strategy and methodology across key technologies, platforms, and services. Embed testing into delivery lifecycles with platform owners and document risk with Governance, Risk & Compliance. Lead hypothesis-informed threat hunting Design and deliver structured hunting campaigns focused on high-value assets, emerging TTPs, and priority threat actors. Define metrics and report on coverage, effectiveness, and impact on improved detection capability. Leadership Line-manage and develop a specialist team. Foster a high-performance, psychologically safe culture. Shape the Cyber Defence Operations roadmap, aligning proactive capabilities to strategic risks and business priorities. Define and report critical metrics, reporting progress and risk to senior business leaders. Previous experience in proactive defence is a priority, however, the role will also lead development of Arm's threat intelligence capability, so any additional experience or desire to mature a threat intelligence program is favourable. Personal attributes & experience Leading proactive security functions (red teaming, pen testing, offensive engineering, intelligence). Solid understanding of modern threat actor TTPs and how to emulate them safely. Hands-on technical offensive security background (red teaming, penetration testing, exploit development, adversary emulation) with the credibility to act as a technical SME. Ability to translate technical outcomes into business-relevant risk and drive remediation at scale. Strong partnership focus, influencing at senior levels across technical and non-technical teams. Qualifications BSc or higher in a relevant field (e.g., Computer Science, Cyber Security, Digital Forensics, Information Security) or equivalent professional experience. Offensive security / threat hunting / incident response certifications advantageous (e.g., CREST, GIAC/GX, GCTI, GCFA, GCIH, GREM, GPEN, OSCP). Accommodations at Arm At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The Head of Research leads ODI's multidisciplinary team of researchers. Reporting to the Director of Research, the Head of Research is responsible for scoping, selling and delivering ODI's research to support the creation of an open, trustworthy data ecosystem. The Head of Research plays a key role in ensuring that research priorities at the ODI are aligned with our strategy; and that they remain sustainable through fundraising and business development. ODI research spans multiple sectors and stakeholders all over the world. It brings together insights and methods from multiple disciplines (e.g., computer science, AI, data science, social sciences, law, digital humanities, arts) to advance the world's understanding of how we build, assess, and use data infrastructure and technologies. ODI researchers work closely with consultants, product designers, technologists, and trainers across the business to ensure research results respond to real-world concerns and achieve impact. The Head of Research supports the Director of Research with the overall line management of the research team. Furthermore, the role leads on building an internal community of practice around research methods and toolkits, research quality assurance, research integrity, and research data management. The Head of Research role has specific responsibilities, as well as more general responsibilities as a senior member of the team and line manager. Key responsibilities of the role Overseeing the scoping and delivery of the ODI's research projects and research-led programmes. Leading multi-disciplinary teams to deliver research projects, providing expertise on data and AI standards, technology, and research practices. Line-managing ODI researchers. Identifying and leading on research-focused fundraising and business development opportunities from a range of public, commercial, and philanthropic sources. Ensuring that all research and development work produced by the ODI is well-designed and delivered, including supporting and holding to account the R&D team and associates in their delivery of work. Leading our internal community of practice on research methods and toolkits, research quality assurance, research integrity, and research data management. Building and maintaining relationships with people and organisations who are undertaking research that supports the design and delivery of open, trustworthy data ecosystems, including public and private sector organisations, academic institutions as well as community-driven actors, nationally, across Europe and internationally. Overseeing the dissemination of research activities and results in research venues, including peer-reviewed conferences and journals in the pertinent disciplines. Working closely with the policy team to ensure ODI's research priorities remain policy-relevant and that policy work is informed with the latest findings of ODI research. Working with the technology, consultancy, learning, and product teams to support the development of ODI products and services based on or informed by research activities. Being an external ambassador for the ODI on research and technology-related topics, representing the team at client meetings, conferences and other events - both domestically and internationally. Responsibilities as a member of the senior leadership team Supporting the Director of Research in advising the CEO and Board on ODI's strategy, aiming towards achieving its mission and being a sustainable organisation. Reporting to the Executive Leadership Team and Board on research matters. Exercising financial and contractual responsibilities and compliance controls. Representing the ODI to external stakeholders and clients. Developing the sustainability of the organisation e.g., through developing leads, designing projects and programmes of work, core funding, financial management, restructuring, and negotiating to bring in work to the ODI. Supporting and holding to account the whole ODI team in their work and conduct. Supporting the whole ODI team pastorally and in their professional development. Responsibilities as a line manager Providing pastoral care for the line reports through regular check ins & catch ups and monitoring their attendance and sick leave. Defining & managing the performance of line reports by ensuring they keep their role description up to date, helping them define their objectives & reviewing these on a quarterly basis. Managing and overseeing business development activities with research involvement. Managing the resourcing and workload of line reports in collaboration with project leads and delivery managers, including ensuring they take their holiday and helping them to manage their time. Helping line reports engage well with the organisation, including communicating & clarifying company strategy and policies, and dealing with any conflicts they experience with clients or members of the team. Ensuring line reports receive professional required CPD, coaching or mentoring to aid their professional development. Being involved in recruiting new people to fill research roles, including drafting role descriptions, shortlisting and interviewing. Responsibilities as a member of the ODI team Reflecting and developing ODI's values and culture in the way you work. Taking time for professional required CPD, coaching and mentoring, both individually and as a team. Skills, knowledge and experience A degree in a computational, AI or data subject, ideally a PhD or comparable relevant experience. Extensive experience in a research role in a computational, AI or data field. Proven track record of experience in applying qualitative, quantitative, and computational research methods. Familiarity, both in theory and in practice, with core and emerging data-related technologies, including at least one of the following: AI, privacy-enhancing technologies, knowledge graphs and semantic technologies, web data publishing, data products, data spaces and data management. A deep understanding of what makes research impactful and a track record of research impact success stories. A track record in planning, scoping, conducting, analysing and communicating research to different audiences. A great storyteller and communicator, able to speak fluently to businesses, designers, engineers and other stakeholders (in English). Experience with leading, managing, and growing a team of researchers with different backgrounds. Experience in training or coaching others in best practices around research methods and toolkits, research quality assurance, research integrity, and research data management. Ability to work effectively under pressure and to short deadlines. Ability to multi-task and move quickly between projects through effective prioritisation. Organised and with excellent attention to detail. Cares about the mission and goals of ODI. A strong record of fundraising and peer-reviewed publications. Experience in working across disciplines, sectors, and countries. A network of collaborators and stakeholders from different sectors. The ODI's Values The ODI expects all staff and associates to demonstrate our values of curiosity, creativity and collaboration. Curiosity - We ask questions, we are interested in our world, in the people we work with, and in the opportunities and risks we encounter together. We challenge assumptions and the status quo so that we continuously learn, improve and grow, enabling all of our partners to do the same. Creativity - We strive to be creative in our approach, culture and outcomes so that everything we do delivers unique value and is inspiring. Collaboration - We seek to bring together the best people, organisations and ideas to contribute positively to everything we do together and to the world we aim for - a world where we bring the best of collective working to provide the skills and insights needed to achieve positive, sustainable impact. 5% contributory pension Life assurance cover Long-term disability cover Critical illness cover Coaching and mentoring for skills and personal development Please upload a CV and Cover Letter explaining why you are the right candidate for the role by time and date. Note to applicants The ODI welcomes and encourages job applications from a diverse range of backgrounds to promote an inclusive culture and a diverse working environment. We are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We expect all employees to embrace and uphold these values. This includes actively participating in DEI initiatives, fostering a culture of belonging, treating colleagues with dignity, and demonstrating a willingness to learn and grow in understanding diverse perspectives. We believe that a workplace that reflects the world around us drives innovation and makes us a stronger company. We are now recognised as a Disability Confident Committed employer (Level 2) This is a government-supported scheme that supports organisations like ours to make the most of the talents that people with disabilities can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.
Feb 15, 2026
Full time
The Head of Research leads ODI's multidisciplinary team of researchers. Reporting to the Director of Research, the Head of Research is responsible for scoping, selling and delivering ODI's research to support the creation of an open, trustworthy data ecosystem. The Head of Research plays a key role in ensuring that research priorities at the ODI are aligned with our strategy; and that they remain sustainable through fundraising and business development. ODI research spans multiple sectors and stakeholders all over the world. It brings together insights and methods from multiple disciplines (e.g., computer science, AI, data science, social sciences, law, digital humanities, arts) to advance the world's understanding of how we build, assess, and use data infrastructure and technologies. ODI researchers work closely with consultants, product designers, technologists, and trainers across the business to ensure research results respond to real-world concerns and achieve impact. The Head of Research supports the Director of Research with the overall line management of the research team. Furthermore, the role leads on building an internal community of practice around research methods and toolkits, research quality assurance, research integrity, and research data management. The Head of Research role has specific responsibilities, as well as more general responsibilities as a senior member of the team and line manager. Key responsibilities of the role Overseeing the scoping and delivery of the ODI's research projects and research-led programmes. Leading multi-disciplinary teams to deliver research projects, providing expertise on data and AI standards, technology, and research practices. Line-managing ODI researchers. Identifying and leading on research-focused fundraising and business development opportunities from a range of public, commercial, and philanthropic sources. Ensuring that all research and development work produced by the ODI is well-designed and delivered, including supporting and holding to account the R&D team and associates in their delivery of work. Leading our internal community of practice on research methods and toolkits, research quality assurance, research integrity, and research data management. Building and maintaining relationships with people and organisations who are undertaking research that supports the design and delivery of open, trustworthy data ecosystems, including public and private sector organisations, academic institutions as well as community-driven actors, nationally, across Europe and internationally. Overseeing the dissemination of research activities and results in research venues, including peer-reviewed conferences and journals in the pertinent disciplines. Working closely with the policy team to ensure ODI's research priorities remain policy-relevant and that policy work is informed with the latest findings of ODI research. Working with the technology, consultancy, learning, and product teams to support the development of ODI products and services based on or informed by research activities. Being an external ambassador for the ODI on research and technology-related topics, representing the team at client meetings, conferences and other events - both domestically and internationally. Responsibilities as a member of the senior leadership team Supporting the Director of Research in advising the CEO and Board on ODI's strategy, aiming towards achieving its mission and being a sustainable organisation. Reporting to the Executive Leadership Team and Board on research matters. Exercising financial and contractual responsibilities and compliance controls. Representing the ODI to external stakeholders and clients. Developing the sustainability of the organisation e.g., through developing leads, designing projects and programmes of work, core funding, financial management, restructuring, and negotiating to bring in work to the ODI. Supporting and holding to account the whole ODI team in their work and conduct. Supporting the whole ODI team pastorally and in their professional development. Responsibilities as a line manager Providing pastoral care for the line reports through regular check ins & catch ups and monitoring their attendance and sick leave. Defining & managing the performance of line reports by ensuring they keep their role description up to date, helping them define their objectives & reviewing these on a quarterly basis. Managing and overseeing business development activities with research involvement. Managing the resourcing and workload of line reports in collaboration with project leads and delivery managers, including ensuring they take their holiday and helping them to manage their time. Helping line reports engage well with the organisation, including communicating & clarifying company strategy and policies, and dealing with any conflicts they experience with clients or members of the team. Ensuring line reports receive professional required CPD, coaching or mentoring to aid their professional development. Being involved in recruiting new people to fill research roles, including drafting role descriptions, shortlisting and interviewing. Responsibilities as a member of the ODI team Reflecting and developing ODI's values and culture in the way you work. Taking time for professional required CPD, coaching and mentoring, both individually and as a team. Skills, knowledge and experience A degree in a computational, AI or data subject, ideally a PhD or comparable relevant experience. Extensive experience in a research role in a computational, AI or data field. Proven track record of experience in applying qualitative, quantitative, and computational research methods. Familiarity, both in theory and in practice, with core and emerging data-related technologies, including at least one of the following: AI, privacy-enhancing technologies, knowledge graphs and semantic technologies, web data publishing, data products, data spaces and data management. A deep understanding of what makes research impactful and a track record of research impact success stories. A track record in planning, scoping, conducting, analysing and communicating research to different audiences. A great storyteller and communicator, able to speak fluently to businesses, designers, engineers and other stakeholders (in English). Experience with leading, managing, and growing a team of researchers with different backgrounds. Experience in training or coaching others in best practices around research methods and toolkits, research quality assurance, research integrity, and research data management. Ability to work effectively under pressure and to short deadlines. Ability to multi-task and move quickly between projects through effective prioritisation. Organised and with excellent attention to detail. Cares about the mission and goals of ODI. A strong record of fundraising and peer-reviewed publications. Experience in working across disciplines, sectors, and countries. A network of collaborators and stakeholders from different sectors. The ODI's Values The ODI expects all staff and associates to demonstrate our values of curiosity, creativity and collaboration. Curiosity - We ask questions, we are interested in our world, in the people we work with, and in the opportunities and risks we encounter together. We challenge assumptions and the status quo so that we continuously learn, improve and grow, enabling all of our partners to do the same. Creativity - We strive to be creative in our approach, culture and outcomes so that everything we do delivers unique value and is inspiring. Collaboration - We seek to bring together the best people, organisations and ideas to contribute positively to everything we do together and to the world we aim for - a world where we bring the best of collective working to provide the skills and insights needed to achieve positive, sustainable impact. 5% contributory pension Life assurance cover Long-term disability cover Critical illness cover Coaching and mentoring for skills and personal development Please upload a CV and Cover Letter explaining why you are the right candidate for the role by time and date. Note to applicants The ODI welcomes and encourages job applications from a diverse range of backgrounds to promote an inclusive culture and a diverse working environment. We are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We expect all employees to embrace and uphold these values. This includes actively participating in DEI initiatives, fostering a culture of belonging, treating colleagues with dignity, and demonstrating a willingness to learn and grow in understanding diverse perspectives. We believe that a workplace that reflects the world around us drives innovation and makes us a stronger company. We are now recognised as a Disability Confident Committed employer (Level 2) This is a government-supported scheme that supports organisations like ours to make the most of the talents that people with disabilities can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.
Location: Slyfield Green, Guildford, United Kingdom Location - 36-38 Moorfield Road, Slyfield Industrial Estate, GUILDFORD, GU1 1RU Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits. Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3ALBT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application!
Feb 15, 2026
Full time
Location: Slyfield Green, Guildford, United Kingdom Location - 36-38 Moorfield Road, Slyfield Industrial Estate, GUILDFORD, GU1 1RU Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits. Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3ALBT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application!
# Business Customer Support Technician Apprentice LeedsJob Req ID: 54299Posting Date: 14 Jan 2026Function: ApprenticesUnit: BusinessLocation: Sovereign Street, Leeds, United KingdomSalary: 23,810 Business - Customer Support Technician Apprentice - Information Communications Technician level 3 Duration of the study programme - 18 months Location - 1 Sovereign Street, ,LEEDS, LS1 4BTCandidates must reside within a 90 minute commute of the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 7th September 2026 Apply by Date no end date for Field Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. A Level 3 Information Communication Technology qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an Information Communications Technician level 3 Qualification.The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that
Feb 15, 2026
Full time
# Business Customer Support Technician Apprentice LeedsJob Req ID: 54299Posting Date: 14 Jan 2026Function: ApprenticesUnit: BusinessLocation: Sovereign Street, Leeds, United KingdomSalary: 23,810 Business - Customer Support Technician Apprentice - Information Communications Technician level 3 Duration of the study programme - 18 months Location - 1 Sovereign Street, ,LEEDS, LS1 4BTCandidates must reside within a 90 minute commute of the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 7th September 2026 Apply by Date no end date for Field Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. A Level 3 Information Communication Technology qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an Information Communications Technician level 3 Qualification.The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that
# Business Customer Support Technician Apprentice PlymouthJob Req ID: 54461Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Tamerton Foliot Road, Plymouth, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - Tamerton Foliot Road, Whitleigh,PLYMOUTH, PL6 5DTCandidates must reside within a 20 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 7th September 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds
Feb 15, 2026
Full time
# Business Customer Support Technician Apprentice PlymouthJob Req ID: 54461Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Tamerton Foliot Road, Plymouth, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - Tamerton Foliot Road, Whitleigh,PLYMOUTH, PL6 5DTCandidates must reside within a 20 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 7th September 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds
# Business Customer Support Technician Apprentice BirminghamJob Req ID: 54458Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Snowhill, Birmingham, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - SNOWHILL QUEENSWAY, BIRMINGHAM, B4 6GACandidates must reside within a 20 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely
Feb 15, 2026
Full time
# Business Customer Support Technician Apprentice BirminghamJob Req ID: 54458Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Snowhill, Birmingham, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - SNOWHILL QUEENSWAY, BIRMINGHAM, B4 6GACandidates must reside within a 20 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely
About InvestEngine InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We've built a strong foundation, have over £2 billion invested, award-winning service, and a passionate team, now we're ready to scale. About the Role We're looking for a Head of Product - Growth to join our Product team. You'll be working on owning and accelerating our growth engine - transforming the end-to-end journey from initial web visit to funded account, and driving customer acquisition, onboarding optimisation, and revenue expansion across Individual and SME clients. This role is ideal for someone who's commercially minded, data-driven, and comfortable operating at both strategic and hands on levels. You thrive in high growth environments, can balance experimentation with regulatory rigour, and enjoy aligning multiple teams around clear, measurable outcomes. You'll work closely with Marketing, Engineering, Compliance, and Operations, and have the autonomy to own growth strategy from discovery through to delivery and measurable impact. What You'll Do Own and define the end to end growth strategy across acquisition, onboarding, activation, and monetisation Increase the "Sign-up to Funded" conversion rate through structured experimentation, funnel optimisation, and data driven decision making Lead the redesign and scaling of our Business Account (SME) offering to increase revenue contribution and market penetration Launch and iterate on subscription tiers and pricing models, targeting sustainable MRR growth Optimise the onboarding journey by reducing friction while ensuring seamless AML/KYC compliance Reduce manual KYC/AML interventions for standard applications through automation and smarter product design Improve loyalty and referral performance, increasing Trust Pilot score and referrals per funded customer Accelerate marketing tech and CMS delivery, reducing lead time for landing pages, campaigns, and growth experiments Align product roadmap priorities with high impact commercial initiatives in collaboration with Marketing and Leadership What We're Looking For 7+ years of experience in Product Management, including significant ownership of growth, acquisition, or monetisation in a digital product environment Strong experience in conversion rate optimisation, A/B testing, and funnel analytics (e.g.GA4, Amplitude, Mixpanel or similar tools) Proven track record of launching and scaling products in regulated environments, ideally involving AML/KYC and identity verification flows Experience designing and testing subscription models, pricing strategies, or revenue optimisation initiatives Ability to operate at both strategic and execution levels in a fast moving environment Strong stakeholder management skills - able to align Marketing, Engineering, and Compliance around shared growth objectives Analytical mindset with comfort interpreting data, defining metrics, and owning measurable commercial outcomes English fluency (C1 level and above) - we are a UK based company, and the role involves regular communication with the team Nice to Have Experience leading MarTech stack evolution or CMS platforms with strong SEO foundations Experience building SME or B2B fintech products Background in fintech, wealth management, or other regulated financial services environments Experience in high growth start ups or scale ups How We Work We're a lean, fast moving team that values clarity, ownership, and transparency. You'll have the freedom to experiment, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root, not just treating the symptoms. What We Offer Impact from day one You'll take on meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business. Room to grow As we scale, you'll have opportunities to expand your responsibilities, influence how we work, and help shape our long term direction. Transparent and open culture We share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business. Supportive,experienced team Work alongside talented professionals who are experts in their fields - smart, driven, and generous with their knowledge. Remote first and flexible Work in the way that best suits you. We focus on results, not rigid hours, and trust you to manage your time effectively. Our Hiring Process Introductory call with our Talent team Competency interview focused on your experience with a hiring manager Gamified cognitive assessment to understand how you think and problem solve Senior leadership interview to explore alignment with our culture, values, and strategic direction
Feb 15, 2026
Full time
About InvestEngine InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We've built a strong foundation, have over £2 billion invested, award-winning service, and a passionate team, now we're ready to scale. About the Role We're looking for a Head of Product - Growth to join our Product team. You'll be working on owning and accelerating our growth engine - transforming the end-to-end journey from initial web visit to funded account, and driving customer acquisition, onboarding optimisation, and revenue expansion across Individual and SME clients. This role is ideal for someone who's commercially minded, data-driven, and comfortable operating at both strategic and hands on levels. You thrive in high growth environments, can balance experimentation with regulatory rigour, and enjoy aligning multiple teams around clear, measurable outcomes. You'll work closely with Marketing, Engineering, Compliance, and Operations, and have the autonomy to own growth strategy from discovery through to delivery and measurable impact. What You'll Do Own and define the end to end growth strategy across acquisition, onboarding, activation, and monetisation Increase the "Sign-up to Funded" conversion rate through structured experimentation, funnel optimisation, and data driven decision making Lead the redesign and scaling of our Business Account (SME) offering to increase revenue contribution and market penetration Launch and iterate on subscription tiers and pricing models, targeting sustainable MRR growth Optimise the onboarding journey by reducing friction while ensuring seamless AML/KYC compliance Reduce manual KYC/AML interventions for standard applications through automation and smarter product design Improve loyalty and referral performance, increasing Trust Pilot score and referrals per funded customer Accelerate marketing tech and CMS delivery, reducing lead time for landing pages, campaigns, and growth experiments Align product roadmap priorities with high impact commercial initiatives in collaboration with Marketing and Leadership What We're Looking For 7+ years of experience in Product Management, including significant ownership of growth, acquisition, or monetisation in a digital product environment Strong experience in conversion rate optimisation, A/B testing, and funnel analytics (e.g.GA4, Amplitude, Mixpanel or similar tools) Proven track record of launching and scaling products in regulated environments, ideally involving AML/KYC and identity verification flows Experience designing and testing subscription models, pricing strategies, or revenue optimisation initiatives Ability to operate at both strategic and execution levels in a fast moving environment Strong stakeholder management skills - able to align Marketing, Engineering, and Compliance around shared growth objectives Analytical mindset with comfort interpreting data, defining metrics, and owning measurable commercial outcomes English fluency (C1 level and above) - we are a UK based company, and the role involves regular communication with the team Nice to Have Experience leading MarTech stack evolution or CMS platforms with strong SEO foundations Experience building SME or B2B fintech products Background in fintech, wealth management, or other regulated financial services environments Experience in high growth start ups or scale ups How We Work We're a lean, fast moving team that values clarity, ownership, and transparency. You'll have the freedom to experiment, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root, not just treating the symptoms. What We Offer Impact from day one You'll take on meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business. Room to grow As we scale, you'll have opportunities to expand your responsibilities, influence how we work, and help shape our long term direction. Transparent and open culture We share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business. Supportive,experienced team Work alongside talented professionals who are experts in their fields - smart, driven, and generous with their knowledge. Remote first and flexible Work in the way that best suits you. We focus on results, not rigid hours, and trust you to manage your time effectively. Our Hiring Process Introductory call with our Talent team Competency interview focused on your experience with a hiring manager Gamified cognitive assessment to understand how you think and problem solve Senior leadership interview to explore alignment with our culture, values, and strategic direction
# Business Customer Support Technician Apprentice ExeterJob Req ID: 54462Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Exeter Business Park, Exeter, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - 3 Oberon Road, Exeter Business Park, EXETER, EX1 3QDCandidates must reside within a 20 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds
Feb 15, 2026
Full time
# Business Customer Support Technician Apprentice ExeterJob Req ID: 54462Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Exeter Business Park, Exeter, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - 3 Oberon Road, Exeter Business Park, EXETER, EX1 3QDCandidates must reside within a 20 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds
# Business Customer Support Technician Apprentice PeterboroughJob Req ID: 54456Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Westwood, Peterborough, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - Saville Road, Westwood, PETERBOROUGH, PE3 7NZTo ensure effective coverage of the area and to support personal wellbeing, candidates must reside within a 30 mile commute of our work location (PE3 7NZ, Peterborough) . Please note that due to geographical coverage needs, the northern boundary is more limited, and applicants should live no more than 5 miles north of PE3 7NZ. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection
Feb 15, 2026
Full time
# Business Customer Support Technician Apprentice PeterboroughJob Req ID: 54456Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Westwood, Peterborough, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - Saville Road, Westwood, PETERBOROUGH, PE3 7NZTo ensure effective coverage of the area and to support personal wellbeing, candidates must reside within a 30 mile commute of our work location (PE3 7NZ, Peterborough) . Please note that due to geographical coverage needs, the northern boundary is more limited, and applicants should live no more than 5 miles north of PE3 7NZ. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection
