Trainee/Graduate Business Sales Consultant Glasgow City Centre (Office Based - High Energy Environment!) Mon-Fri (8:45am-4:45pm) Up to 27,000 Base + Uncapped Commission + Quarterly Bonus OTE: 40k year one ( 3-month guarantee of 500 per month included to kickstart your earnings!) Are you a recent graduate or working in hospitality, ex-army, consutruction and looking to kick start your sales career? What better place to do it than a company that has been awarded "Best Place to Work" in Glasgow. No specific experience? No problem! Their Super Coaching Programme is world-class. They provide all the training you need to become a high-performing sales expert. Ready to join the UK's leading HR Provider? This is a "once-in-a-career" opportunity to join a truly sales-led global organization. We support SME's across the UK with HR, Health & Safety and Employment Law. The Role: What's a "Business Sales Consultant"? In the industry, this is a Sales Development Representative (SDR) role. You are the "Engine Room" of our growth: Opening Doors: Contact senior leaders via the phone and LinkedIn to introduce our industry-leading mental health and wellbeing solutions. Setting the Stage: Book high-quality demonstrations for our specialist consultants. Warm Leads: Engaging with potential customers who have already expressed interest in our services. Smashing Targets: Hit monthly and quarterly goals to trigger that uncapped commission. What You Bring To The Team Tenacity: A pro-active, "never-give-up" attitude toward hitting targets. Personality: An outgoing, professional, and articulate communicator. Ambition: You don't just want a job; you want a clear path to promotion. Business Acumen: You can hold your own in conversations with CEOs and Directors. The Perks (They're Fantastic!) Health First: FREE 24/7 onsite gym access! (Work out whenever suits you!) Uncapped Earnings: Monthly commission with no ceiling + quarterly bonuses. Time Out: 25 days holiday + Bank Holidays + Your Birthday Off! Foodie Perks: Free breakfast every Monday + "Fab Friday" (Free food & drinks once a month!). Health & Wealth: Cash plan for you/family, Life Insurance, and Pension. Commuter Support: Season ticket loans + Cycle to Work scheme. Progression: Clear career paths and international development opportunities. Holidays: Incentive trips to Miami, Monaco, Dubai Why Join Us? Our Glasgow office is fast-paced, busy, and full of positive energy. We invest heavily in our people so they can build long-term, lucrative careers. If you are focused, confident, and hungry for success, the opportunities here are unlimited. Ready to join Glasgow's premier sales team? 49545KA1R8 INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 24, 2026
Full time
Trainee/Graduate Business Sales Consultant Glasgow City Centre (Office Based - High Energy Environment!) Mon-Fri (8:45am-4:45pm) Up to 27,000 Base + Uncapped Commission + Quarterly Bonus OTE: 40k year one ( 3-month guarantee of 500 per month included to kickstart your earnings!) Are you a recent graduate or working in hospitality, ex-army, consutruction and looking to kick start your sales career? What better place to do it than a company that has been awarded "Best Place to Work" in Glasgow. No specific experience? No problem! Their Super Coaching Programme is world-class. They provide all the training you need to become a high-performing sales expert. Ready to join the UK's leading HR Provider? This is a "once-in-a-career" opportunity to join a truly sales-led global organization. We support SME's across the UK with HR, Health & Safety and Employment Law. The Role: What's a "Business Sales Consultant"? In the industry, this is a Sales Development Representative (SDR) role. You are the "Engine Room" of our growth: Opening Doors: Contact senior leaders via the phone and LinkedIn to introduce our industry-leading mental health and wellbeing solutions. Setting the Stage: Book high-quality demonstrations for our specialist consultants. Warm Leads: Engaging with potential customers who have already expressed interest in our services. Smashing Targets: Hit monthly and quarterly goals to trigger that uncapped commission. What You Bring To The Team Tenacity: A pro-active, "never-give-up" attitude toward hitting targets. Personality: An outgoing, professional, and articulate communicator. Ambition: You don't just want a job; you want a clear path to promotion. Business Acumen: You can hold your own in conversations with CEOs and Directors. The Perks (They're Fantastic!) Health First: FREE 24/7 onsite gym access! (Work out whenever suits you!) Uncapped Earnings: Monthly commission with no ceiling + quarterly bonuses. Time Out: 25 days holiday + Bank Holidays + Your Birthday Off! Foodie Perks: Free breakfast every Monday + "Fab Friday" (Free food & drinks once a month!). Health & Wealth: Cash plan for you/family, Life Insurance, and Pension. Commuter Support: Season ticket loans + Cycle to Work scheme. Progression: Clear career paths and international development opportunities. Holidays: Incentive trips to Miami, Monaco, Dubai Why Join Us? Our Glasgow office is fast-paced, busy, and full of positive energy. We invest heavily in our people so they can build long-term, lucrative careers. If you are focused, confident, and hungry for success, the opportunities here are unlimited. Ready to join Glasgow's premier sales team? 49545KA1R8 INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
This position is being advertised by Alfa AI on behalf of Five Guys. Five Guys is hiring a senior cybersecurity leader to own cybersecurity across its European operations, reporting to the IT Director. This is a greenfield, hands-on role: you will define the cybersecurity strategy and roadmap, establish governance and risk reporting, create core policies and standards, and personally get involved in tooling, configuration, incident response and problem-solving where required. You will be responsible for improving security across Microsoft 365, Azure, endpoints and identity; building incident response, business continuity and disaster recovery capability; managing GDPR, PCI-DSS and ISO 27001 initiatives; strengthening supplier security; and providing clear cyber risk reporting to senior leadership. You will work closely with IT, infrastructure, project teams, operational stakeholders and external suppliers in a lean environment without a large internal security team. We are looking for someone who has built or significantly matured a cybersecurity function in a scaling or greenfield environment and can combine strategy with hands-on technical execution. You should be comfortable influencing senior stakeholders, prioritising risk, creating practical governance from scratch and operating independently. Location: London, with occasional UK and European travel.
Aug 24, 2026
Full time
This position is being advertised by Alfa AI on behalf of Five Guys. Five Guys is hiring a senior cybersecurity leader to own cybersecurity across its European operations, reporting to the IT Director. This is a greenfield, hands-on role: you will define the cybersecurity strategy and roadmap, establish governance and risk reporting, create core policies and standards, and personally get involved in tooling, configuration, incident response and problem-solving where required. You will be responsible for improving security across Microsoft 365, Azure, endpoints and identity; building incident response, business continuity and disaster recovery capability; managing GDPR, PCI-DSS and ISO 27001 initiatives; strengthening supplier security; and providing clear cyber risk reporting to senior leadership. You will work closely with IT, infrastructure, project teams, operational stakeholders and external suppliers in a lean environment without a large internal security team. We are looking for someone who has built or significantly matured a cybersecurity function in a scaling or greenfield environment and can combine strategy with hands-on technical execution. You should be comfortable influencing senior stakeholders, prioritising risk, creating practical governance from scratch and operating independently. Location: London, with occasional UK and European travel.
Commercial Director - Rezcontrol ClearCourse United Kingdom Hybrid To be considered for this role, you must have direct, hands on experience with hotel SaaS systems. Applications without this will not be progressed. Rezcontrol is the property management system, booking engine and channel manager behind independent hotels, boutique properties and pubs with rooms across the UK. We are looking for the person who will take it to the next level in the market. As Commercial Director you own Rezcontrol: revenue, growth, customers and the reputation of the brand. You will also be the face of it. Known to hoteliers, present at the events that matter, credible in a room of owners and general managers, and personally trusted by our largest customers. The priority is new business. You will build the pipeline, the partnerships and the reference base that put Rezcontrol on every shortlist in the independent and boutique hotel market. You will lead a small, capable team, work alongside directors across the ClearCourse hospitality vertical, and have the wider ClearCourse software and payments business behind you. What success looks like: Recurring revenue growing by more than 10% a year. New logos won across independent hotels, boutique properties, pubs with rooms and small groups, with you personally involved in the biggest deals. Customers staying, with retention improving year on year. ClearAccept payments attached to every new deal and adoption growing across the existing base. Rezcontrol visible and talked about in the UK hotel sector, with a growing list of customers happy to act as a reference. A product roadmap that generates new revenue, improves retention and is delivered successfully. Key Accountabilities: 01: Growth and commercial performance Own the Rezcontrol number: recurring revenue, new bookings and retention. Lead new business from the front. Run the pipeline, coach the team, and stay close to the biggest opportunities. Set pricing, packaging and positioning, and respond quickly when competitors move. Attach ClearAccept payments to every new deal and grow payment adoption across the base. 02: Market presence Be the public face of Rezcontrol: at events, on social media, and in front of customers. Build a strong reference base across boutique hotels, pubs with rooms and small groups, and use it in every sale. Own the partner network that influences PMS choice: distribution and OTA partners, integration partners, consultants and industry associations. Work with marketing to build demand and lift Rezcontrol's share of voice in the sector. 03: Product direction Set the direction for the product against the revenue plan: what we build, what we invest in, and why. Work with the product and engineering leads to keep a clear, prioritised roadmap. Keep that roadmap grounded in how hotels actually run: front desk, distribution, rates and guest experience. Push AI into the product where it creates genuine value for customers and for the business. 04: Customers and team Own the customer experience end to end, from first sale through onboarding to renewal. Be the senior point of contact when a strategic account needs one. Shape the right support model for a 24 hour industry with our central support team. Build and lead a small, high performing commercial team, and develop the next leaders within it. Requirements Required skills and experience: A track record of selling technology into hotels, with credibility at owner, general manager and operations director level. Strong commercial instinct with the ability to set strategy, govern pricing, and manage performance across a balanced scorecard of growth and retention metrics. Hotel PMS experience preferred. Booking engine, channel manager, revenue management, hotel EPOS or hospitality payments experience is also welcome. Real new business results in the independent and small group hotel market, not just management of an existing base. A working understanding of how hotels run and make money: front desk, distribution, OTA connectivity and commission, occupancy and RevPAR. Experience owning a revenue target or a P&L in a SaaS business. Experience leading a small commercial team, hands on rather than through layers. Happy to travel around the UK to meet customers, prospects and partners. Desired skills and experience: Experience in a private equity backed or acquired business. An existing network across UK independent hotels, boutique groups and pub with rooms operators. Experience selling or attaching embedded payments alongside software. Working knowledge of Rezcontrol's competitive landscape, including platforms such as Mews, Clock PMS, Protel, Opera Cloud, or equivalent. Practical use of AI tools in commercial work. Required behaviours and attributes: A genuine passion for hotels and hospitality. In this sector, credibility is earned by understanding the operator's day. A hands-on approach to commercial leadership. Equally at home in the detail with a customer and presenting to senior leadership. High ownership mentality: sets the standard, takes full responsibility for outcomes, and does not wait for direction. Collaborative and collegiate in cross-functional work, particularly with product, implementation, and the wider ClearCourse group. Data-led in decision-making, with the ability to translate a balanced scorecard of KPIs into clear priorities and communicate progress with confidence. Resilient and adaptable in a fast-moving, acquisition-driven business environment where priorities can shift quickly. Embodies ClearCourse values of working better together and actively shapes the culture of Rezcontrol. Benefits Competitive base salary with uncapped commission 25 days holiday plus bank holidays Hybrid and flexible working options Private medical cover Health cash plan Life assurance Access to the Calm wellbeing app Perkbox employee benefits platform Enhanced parental leave Cycle to work scheme Volunteering days Employee Assistance Programme Ongoing learning, development, and career progression across the ClearCourse Group
Aug 24, 2026
Full time
Commercial Director - Rezcontrol ClearCourse United Kingdom Hybrid To be considered for this role, you must have direct, hands on experience with hotel SaaS systems. Applications without this will not be progressed. Rezcontrol is the property management system, booking engine and channel manager behind independent hotels, boutique properties and pubs with rooms across the UK. We are looking for the person who will take it to the next level in the market. As Commercial Director you own Rezcontrol: revenue, growth, customers and the reputation of the brand. You will also be the face of it. Known to hoteliers, present at the events that matter, credible in a room of owners and general managers, and personally trusted by our largest customers. The priority is new business. You will build the pipeline, the partnerships and the reference base that put Rezcontrol on every shortlist in the independent and boutique hotel market. You will lead a small, capable team, work alongside directors across the ClearCourse hospitality vertical, and have the wider ClearCourse software and payments business behind you. What success looks like: Recurring revenue growing by more than 10% a year. New logos won across independent hotels, boutique properties, pubs with rooms and small groups, with you personally involved in the biggest deals. Customers staying, with retention improving year on year. ClearAccept payments attached to every new deal and adoption growing across the existing base. Rezcontrol visible and talked about in the UK hotel sector, with a growing list of customers happy to act as a reference. A product roadmap that generates new revenue, improves retention and is delivered successfully. Key Accountabilities: 01: Growth and commercial performance Own the Rezcontrol number: recurring revenue, new bookings and retention. Lead new business from the front. Run the pipeline, coach the team, and stay close to the biggest opportunities. Set pricing, packaging and positioning, and respond quickly when competitors move. Attach ClearAccept payments to every new deal and grow payment adoption across the base. 02: Market presence Be the public face of Rezcontrol: at events, on social media, and in front of customers. Build a strong reference base across boutique hotels, pubs with rooms and small groups, and use it in every sale. Own the partner network that influences PMS choice: distribution and OTA partners, integration partners, consultants and industry associations. Work with marketing to build demand and lift Rezcontrol's share of voice in the sector. 03: Product direction Set the direction for the product against the revenue plan: what we build, what we invest in, and why. Work with the product and engineering leads to keep a clear, prioritised roadmap. Keep that roadmap grounded in how hotels actually run: front desk, distribution, rates and guest experience. Push AI into the product where it creates genuine value for customers and for the business. 04: Customers and team Own the customer experience end to end, from first sale through onboarding to renewal. Be the senior point of contact when a strategic account needs one. Shape the right support model for a 24 hour industry with our central support team. Build and lead a small, high performing commercial team, and develop the next leaders within it. Requirements Required skills and experience: A track record of selling technology into hotels, with credibility at owner, general manager and operations director level. Strong commercial instinct with the ability to set strategy, govern pricing, and manage performance across a balanced scorecard of growth and retention metrics. Hotel PMS experience preferred. Booking engine, channel manager, revenue management, hotel EPOS or hospitality payments experience is also welcome. Real new business results in the independent and small group hotel market, not just management of an existing base. A working understanding of how hotels run and make money: front desk, distribution, OTA connectivity and commission, occupancy and RevPAR. Experience owning a revenue target or a P&L in a SaaS business. Experience leading a small commercial team, hands on rather than through layers. Happy to travel around the UK to meet customers, prospects and partners. Desired skills and experience: Experience in a private equity backed or acquired business. An existing network across UK independent hotels, boutique groups and pub with rooms operators. Experience selling or attaching embedded payments alongside software. Working knowledge of Rezcontrol's competitive landscape, including platforms such as Mews, Clock PMS, Protel, Opera Cloud, or equivalent. Practical use of AI tools in commercial work. Required behaviours and attributes: A genuine passion for hotels and hospitality. In this sector, credibility is earned by understanding the operator's day. A hands-on approach to commercial leadership. Equally at home in the detail with a customer and presenting to senior leadership. High ownership mentality: sets the standard, takes full responsibility for outcomes, and does not wait for direction. Collaborative and collegiate in cross-functional work, particularly with product, implementation, and the wider ClearCourse group. Data-led in decision-making, with the ability to translate a balanced scorecard of KPIs into clear priorities and communicate progress with confidence. Resilient and adaptable in a fast-moving, acquisition-driven business environment where priorities can shift quickly. Embodies ClearCourse values of working better together and actively shapes the culture of Rezcontrol. Benefits Competitive base salary with uncapped commission 25 days holiday plus bank holidays Hybrid and flexible working options Private medical cover Health cash plan Life assurance Access to the Calm wellbeing app Perkbox employee benefits platform Enhanced parental leave Cycle to work scheme Volunteering days Employee Assistance Programme Ongoing learning, development, and career progression across the ClearCourse Group
Director - TISSL ClarCourse Milton Keynes Hybrid TISSL, ClearCourse Hospitality's premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation. To be considered for this role, you must have direct, hands on experience with restaurant or hospitality POS systems. Applications without this will not be progressed. Key accountabilities: Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venues Drive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priority Oversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estate Own customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions Define and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forums Lead team structure, performance, and development across BDM, Account Management, Product Management, and Implementation Deliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrative Requirements Required experience: Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metrics Direct, hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress Track record of leading mixed commercial teams spanning sales, account management, and operations CRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalent Experience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venues Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations Desired: PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating language Embedded payments or integrated card processing exposure Working knowledge of Lightspeed, Toast, or equivalent competitive platforms What We're Looking For: Equally comfortable in a customer conversation and presenting to senior leadership High ownership, data-led, and able to drive a commercial agenda without waiting for direction Effective in a fast-moving, acquisition-driven business where priorities shift Benefits Benefits: Competitive salary + bonus 25 days holiday + your birthday off Private medical insurance (Bupa) & health cash plan Life assurance & income protection Enhanced parental leave & family wellbeing support Perkbox discounts & perks Generous pension contributions Hybrid working model If this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly to
Aug 24, 2026
Full time
Director - TISSL ClarCourse Milton Keynes Hybrid TISSL, ClearCourse Hospitality's premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation. To be considered for this role, you must have direct, hands on experience with restaurant or hospitality POS systems. Applications without this will not be progressed. Key accountabilities: Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venues Drive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priority Oversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estate Own customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions Define and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forums Lead team structure, performance, and development across BDM, Account Management, Product Management, and Implementation Deliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrative Requirements Required experience: Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metrics Direct, hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress Track record of leading mixed commercial teams spanning sales, account management, and operations CRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalent Experience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venues Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations Desired: PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating language Embedded payments or integrated card processing exposure Working knowledge of Lightspeed, Toast, or equivalent competitive platforms What We're Looking For: Equally comfortable in a customer conversation and presenting to senior leadership High ownership, data-led, and able to drive a commercial agenda without waiting for direction Effective in a fast-moving, acquisition-driven business where priorities shift Benefits Benefits: Competitive salary + bonus 25 days holiday + your birthday off Private medical insurance (Bupa) & health cash plan Life assurance & income protection Enhanced parental leave & family wellbeing support Perkbox discounts & perks Generous pension contributions Hybrid working model If this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly to
Trainee/Graduate Sales Consultant (Phone Based) Central Glasgow (Office Based - High Energy Environment!) Mon-Fri (8:45am-5pm) Up to 26,000 Base + Uncapped Commission + Quarterly Bonus up to 4.5K OTE: 40k year one ( 3-month guarantee of 500 per month included to kickstart your earnings!) Top Billers Earning over 100K Are you a recent graduate or working in hospitality, ex-army and looking to kick start your sales career? What better place to do it than a company that has been awarded "Best Place to Work" in Glasgow. No specific experience? No problem! Their Super Coaching Programme is world-class. They provide all the training you need to become a high-performing sales expert. Ready to join the UK's leading HR Provider? This is a "once-in-a-career" opportunity to join a truly sales-led global organization. We support SME's across the UK with HR, Health & Safety and Employment Law. The Role: What's a "Sales Consultant"? In the industry, this is a Sales Development Representative (SDR) role. You are the "Engine Room" of our growth: Opening Doors: Contact senior leaders via the phone and LinkedIn to introduce our industry-leading mental health and wellbeing solutions. Setting the Stage: Book high-quality demonstrations for our specialist consultants. Warm Leads: Engaging with potential customers who have already expressed interest in our services. Smashing Targets: Hit monthly and quarterly goals to trigger that uncapped commission. What You Bring To The Team Tenacity: A pro-active, "never-give-up" attitude toward hitting targets. Personality: An outgoing, professional, and articulate communicator. Ambition: You don't just want a job; you want a clear path to promotion. Business Acumen: You can hold your own in conversations with CEOs and Directors. The Perks (They're Fantastic!) Health First: FREE 24/7 onsite gym access! (Work out whenever suits you!) Uncapped Earnings: Monthly commission with no ceiling + quarterly bonuses. Time Out: 25 days holiday + Bank Holidays + Your Birthday Off! Foodie Perks: Free breakfast every Monday + "Fab Friday" (Free food & drinks once a month!). Health & Wealth: Cash plan for you/family, Life Insurance, and Pension. Commuter Support: Season ticket loans + Cycle to Work scheme. Progression: Clear career paths and international development opportunities. Holidays: Incentive trips to Miami, Monaco, Dubai Why Join Us? Our Glasgow office is fast-paced, busy, and full of positive energy. We invest heavily in our people so they can build long-term, lucrative careers. If you are focused, confident, and hungry for success, the opportunities here are unlimited. Ready to join Glasgow's premier sales team? 50851KA1R2 INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 24, 2026
Full time
Trainee/Graduate Sales Consultant (Phone Based) Central Glasgow (Office Based - High Energy Environment!) Mon-Fri (8:45am-5pm) Up to 26,000 Base + Uncapped Commission + Quarterly Bonus up to 4.5K OTE: 40k year one ( 3-month guarantee of 500 per month included to kickstart your earnings!) Top Billers Earning over 100K Are you a recent graduate or working in hospitality, ex-army and looking to kick start your sales career? What better place to do it than a company that has been awarded "Best Place to Work" in Glasgow. No specific experience? No problem! Their Super Coaching Programme is world-class. They provide all the training you need to become a high-performing sales expert. Ready to join the UK's leading HR Provider? This is a "once-in-a-career" opportunity to join a truly sales-led global organization. We support SME's across the UK with HR, Health & Safety and Employment Law. The Role: What's a "Sales Consultant"? In the industry, this is a Sales Development Representative (SDR) role. You are the "Engine Room" of our growth: Opening Doors: Contact senior leaders via the phone and LinkedIn to introduce our industry-leading mental health and wellbeing solutions. Setting the Stage: Book high-quality demonstrations for our specialist consultants. Warm Leads: Engaging with potential customers who have already expressed interest in our services. Smashing Targets: Hit monthly and quarterly goals to trigger that uncapped commission. What You Bring To The Team Tenacity: A pro-active, "never-give-up" attitude toward hitting targets. Personality: An outgoing, professional, and articulate communicator. Ambition: You don't just want a job; you want a clear path to promotion. Business Acumen: You can hold your own in conversations with CEOs and Directors. The Perks (They're Fantastic!) Health First: FREE 24/7 onsite gym access! (Work out whenever suits you!) Uncapped Earnings: Monthly commission with no ceiling + quarterly bonuses. Time Out: 25 days holiday + Bank Holidays + Your Birthday Off! Foodie Perks: Free breakfast every Monday + "Fab Friday" (Free food & drinks once a month!). Health & Wealth: Cash plan for you/family, Life Insurance, and Pension. Commuter Support: Season ticket loans + Cycle to Work scheme. Progression: Clear career paths and international development opportunities. Holidays: Incentive trips to Miami, Monaco, Dubai Why Join Us? Our Glasgow office is fast-paced, busy, and full of positive energy. We invest heavily in our people so they can build long-term, lucrative careers. If you are focused, confident, and hungry for success, the opportunities here are unlimited. Ready to join Glasgow's premier sales team? 50851KA1R2 INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Operations Director - Security Manned Guarding & Front of House Services Our client is an established property investment and development business with a growing portfolio of commercial assets across the UK. With expertise spanning acquisition, development, asset management, and leasing, the business has built a reputation for creating modern, high-quality environments that deliver long-term value for occupiers, investors, and local communities. As part of an exciting new venture, the organisation is launching a dedicated Building Services business, bringing key operational services in-house with a focus on delivering a premium, hospitality-led experience across its portfolio. The Opportunity This is a rare opportunity to join a business at the beginning of an exciting growth journey and play a pivotal role in shaping a new service-led operation. Reporting directly to senior stakeholders, you will take responsibility for the delivery of security manned guarding and front of house services across an existing portfolio of commercial properties while helping establish and grow a premium Building Services business. The successful candidate will be responsible for driving operational excellence, supporting commercial growth, and developing a service offering that combines professionalism, hospitality, and customer experience. Key Responsibilities Lead operational delivery across a multi-site commercial property portfolio. Manage and support site supervisors and operational teams. Ensure exceptional standards across front-of-house, concierge, security, and building services operations. Mobilise new sites and support operational start-ups. Develop operational procedures, policies, and service standards. Prepare and manage budgets, forecasts, and operational expenditure. Support the preparation of tenders, proposals, and client presentations. Attend pitches and contribute to securing new business opportunities. Recruit, develop, and retain high-performing teams. Ensure compliance with all relevant industry regulations and best practices. Drive a culture of service excellence and continuous improvement. Essential Requirements Proven leadership experience within Facilities Management, Security, Building Services, Property Services, Hospitality, or a related sector. Experience managing multi-site operations. Strong experience overseeing outsourced or third-party service contracts. Demonstrable experience preparing and managing operational budgets. Experience supporting tenders, proposals, and commercial presentations. Strong commercial awareness and business development capability. Excellent communication and stakeholder management skills. Ability to lead teams within a fast-paced and evolving environment. Desirable Experience Background within luxury hospitality, concierge, premium front-of-house, or high-end commercial environments. Experience mobilising contracts or launching new operational services. Experience building teams within growing businesses. Knowledge of TUPE processes and workforce transitions. Experience within corporate security, man guarding, or front-of-house security operations. Valid SIA Front Line Licence or previous SIA licensing history. Personal Attributes Entrepreneurial and ambitious. Passionate about delivering exceptional customer experiences. Commercially aware with a strong growth mindset Hands-on, proactive, and solutions focused. Resilient and adaptable. Motivated by the opportunity to help build and shape a growing business.
Aug 24, 2026
Full time
Operations Director - Security Manned Guarding & Front of House Services Our client is an established property investment and development business with a growing portfolio of commercial assets across the UK. With expertise spanning acquisition, development, asset management, and leasing, the business has built a reputation for creating modern, high-quality environments that deliver long-term value for occupiers, investors, and local communities. As part of an exciting new venture, the organisation is launching a dedicated Building Services business, bringing key operational services in-house with a focus on delivering a premium, hospitality-led experience across its portfolio. The Opportunity This is a rare opportunity to join a business at the beginning of an exciting growth journey and play a pivotal role in shaping a new service-led operation. Reporting directly to senior stakeholders, you will take responsibility for the delivery of security manned guarding and front of house services across an existing portfolio of commercial properties while helping establish and grow a premium Building Services business. The successful candidate will be responsible for driving operational excellence, supporting commercial growth, and developing a service offering that combines professionalism, hospitality, and customer experience. Key Responsibilities Lead operational delivery across a multi-site commercial property portfolio. Manage and support site supervisors and operational teams. Ensure exceptional standards across front-of-house, concierge, security, and building services operations. Mobilise new sites and support operational start-ups. Develop operational procedures, policies, and service standards. Prepare and manage budgets, forecasts, and operational expenditure. Support the preparation of tenders, proposals, and client presentations. Attend pitches and contribute to securing new business opportunities. Recruit, develop, and retain high-performing teams. Ensure compliance with all relevant industry regulations and best practices. Drive a culture of service excellence and continuous improvement. Essential Requirements Proven leadership experience within Facilities Management, Security, Building Services, Property Services, Hospitality, or a related sector. Experience managing multi-site operations. Strong experience overseeing outsourced or third-party service contracts. Demonstrable experience preparing and managing operational budgets. Experience supporting tenders, proposals, and commercial presentations. Strong commercial awareness and business development capability. Excellent communication and stakeholder management skills. Ability to lead teams within a fast-paced and evolving environment. Desirable Experience Background within luxury hospitality, concierge, premium front-of-house, or high-end commercial environments. Experience mobilising contracts or launching new operational services. Experience building teams within growing businesses. Knowledge of TUPE processes and workforce transitions. Experience within corporate security, man guarding, or front-of-house security operations. Valid SIA Front Line Licence or previous SIA licensing history. Personal Attributes Entrepreneurial and ambitious. Passionate about delivering exceptional customer experiences. Commercially aware with a strong growth mindset Hands-on, proactive, and solutions focused. Resilient and adaptable. Motivated by the opportunity to help build and shape a growing business.
The Crown Estate is seeking a Windsor Director of Customer Operations to shape and lead the customer-facing strategy across the Windsor Estate and Rural portfolio. You will drive visitor, retail and hospitality experiences while safeguarding environmental and historic character. You will balance customer experience with commercial performance, lead a high-calibre team, and collaborate across Estate Management, Sustainability, Marketing and Development to deliver sustainable revenue growth.
Aug 24, 2026
Full time
The Crown Estate is seeking a Windsor Director of Customer Operations to shape and lead the customer-facing strategy across the Windsor Estate and Rural portfolio. You will drive visitor, retail and hospitality experiences while safeguarding environmental and historic character. You will balance customer experience with commercial performance, lead a high-calibre team, and collaborate across Estate Management, Sustainability, Marketing and Development to deliver sustainable revenue growth.
Windsor Director of Customer Operations at The Crown Estate Purpose of Role A significant senior leadership opportunity to shape, lead and deliver the current and future customer-facing businesses across the Windsor Estate and wider Rural portfolio, including Windsor Great Park, the Savill Garden, the Savill Building Visitor Centre, Virginia Water, Windsor Adventure Play and the Windsor Farm Shop. The Windsor Estate is internationally recognised for its ecology and history, but it also attracts over 5m visitors per annum and is recognised by ALVA as the most visited outdoor destination in the UK. The recent development of Adventure Play won an International THEA Award for outstanding achievement. The role is responsible for bringing these offers together as a coherent, high-quality portfolio, ensuring consistently excellent service, presentation and customer care while protecting and enhancing the environmental and historic character of each location. Working as part of the Windsor, Rural & Coastal senior leadership team, the Director of Customer Operations will lead the customer strategy for the portfolio, strengthening the visitor, retail and hospitality offer, improving operational effectiveness and supporting sustainable revenue growth from existing and future audiences. The role will balance stewardship, customer experience and commercial performance in line with The Crown Estate's purpose of creating lasting and shared prosperity for the nation. Context of Opportunity / Main Accountabilities The Windsor Estate is a complex, multi-site customer environment with a distinctive mix of visitor destinations, retail, hospitality, leisure and heritage-led experiences. This role will provide strategic vision and operational leadership across those businesses, ensuring each location contributes to a compelling, consistent and commercially effective customer offer. Key accountabilities include: Leading the development and delivery of the customer strategy across the Windsor Estate, aligning business planning, operating models and investment priorities with wider organisational ambitions. Developing distinctive visitor, retail and hospitality experiences that reflect the environmental and historic character of the Windsor Estate while maintaining high standards of service, presentation and customer care. Identifying and progressing opportunities to enhance the customer offer, improve performance and support long-term revenue growth through existing audiences, new audiences, future developments and acquisitions. Holding accountability for commercial and operational performance, including P&L, budgets, forecasting, capital planning and delivery against agreed targets. Preparing clear, evidence-led business cases for new initiatives, investment proposals and change programmes. Leading, coaching and developing a capable, engaged and accountable team across a complex operating environment. Working collaboratively with colleagues across Estate Management, Sustainability, Marketing, Development and other specialist teams to enable joined-up delivery. Building effective relationships with contractors, suppliers, partners and stakeholders, ensuring standards, contractual obligations and commercial outcomes are met. Ensuring operations are delivered safely, responsibly and in line with relevant legislation, standards and The Crown Estate requirements. Promoting an inclusive, professional and high-performing culture that can evolve in line with changing customer expectations and strategic priorities. Most Important Skills Based Requirements We are looking for someone with: Significant experience providing strategic and operational leadership in a multi-site, customer-facing business, ideally within visitor attractions, heritage, destination retail, hospitality or another premium experience-led environment. Outstanding commercial and financial acumen, with experience managing budgets, P&L performance, capital planning, people planning and business performance against agreed targets. Experience shaping and delivering customer strategies, business plans and change programmes that improve performance and strengthen the customer offer. A track record of growing revenue through improved customer experience, stronger conversion, new propositions or new sources of income. Experience developing premium visitor, retail or hospitality experiences with consistently high standards of service, presentation and brand alignment. The ability to balance stewardship, customer experience and commercial performance within a purpose-led organisation. Proven leadership capability, including coaching, developing and motivating teams, creating clarity and building a culture of accountability and continuous improvement. Strong stakeholder management and influencing skills, including the ability to work across functions, manage upwards and present considered recommendations at senior level. Sound judgement, resilience and diplomacy, with the ability to operate effectively in a complex, fast-moving and high-profile environment. Strong analytical and business planning skills, with the ability to turn insight, data and performance reporting into practical action. A collaborative, inclusive and values-led leadership style, with a commitment to creating long-term value for customers, communities, the environment and the business. Our Offering / benefits: As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at
Aug 24, 2026
Full time
Windsor Director of Customer Operations at The Crown Estate Purpose of Role A significant senior leadership opportunity to shape, lead and deliver the current and future customer-facing businesses across the Windsor Estate and wider Rural portfolio, including Windsor Great Park, the Savill Garden, the Savill Building Visitor Centre, Virginia Water, Windsor Adventure Play and the Windsor Farm Shop. The Windsor Estate is internationally recognised for its ecology and history, but it also attracts over 5m visitors per annum and is recognised by ALVA as the most visited outdoor destination in the UK. The recent development of Adventure Play won an International THEA Award for outstanding achievement. The role is responsible for bringing these offers together as a coherent, high-quality portfolio, ensuring consistently excellent service, presentation and customer care while protecting and enhancing the environmental and historic character of each location. Working as part of the Windsor, Rural & Coastal senior leadership team, the Director of Customer Operations will lead the customer strategy for the portfolio, strengthening the visitor, retail and hospitality offer, improving operational effectiveness and supporting sustainable revenue growth from existing and future audiences. The role will balance stewardship, customer experience and commercial performance in line with The Crown Estate's purpose of creating lasting and shared prosperity for the nation. Context of Opportunity / Main Accountabilities The Windsor Estate is a complex, multi-site customer environment with a distinctive mix of visitor destinations, retail, hospitality, leisure and heritage-led experiences. This role will provide strategic vision and operational leadership across those businesses, ensuring each location contributes to a compelling, consistent and commercially effective customer offer. Key accountabilities include: Leading the development and delivery of the customer strategy across the Windsor Estate, aligning business planning, operating models and investment priorities with wider organisational ambitions. Developing distinctive visitor, retail and hospitality experiences that reflect the environmental and historic character of the Windsor Estate while maintaining high standards of service, presentation and customer care. Identifying and progressing opportunities to enhance the customer offer, improve performance and support long-term revenue growth through existing audiences, new audiences, future developments and acquisitions. Holding accountability for commercial and operational performance, including P&L, budgets, forecasting, capital planning and delivery against agreed targets. Preparing clear, evidence-led business cases for new initiatives, investment proposals and change programmes. Leading, coaching and developing a capable, engaged and accountable team across a complex operating environment. Working collaboratively with colleagues across Estate Management, Sustainability, Marketing, Development and other specialist teams to enable joined-up delivery. Building effective relationships with contractors, suppliers, partners and stakeholders, ensuring standards, contractual obligations and commercial outcomes are met. Ensuring operations are delivered safely, responsibly and in line with relevant legislation, standards and The Crown Estate requirements. Promoting an inclusive, professional and high-performing culture that can evolve in line with changing customer expectations and strategic priorities. Most Important Skills Based Requirements We are looking for someone with: Significant experience providing strategic and operational leadership in a multi-site, customer-facing business, ideally within visitor attractions, heritage, destination retail, hospitality or another premium experience-led environment. Outstanding commercial and financial acumen, with experience managing budgets, P&L performance, capital planning, people planning and business performance against agreed targets. Experience shaping and delivering customer strategies, business plans and change programmes that improve performance and strengthen the customer offer. A track record of growing revenue through improved customer experience, stronger conversion, new propositions or new sources of income. Experience developing premium visitor, retail or hospitality experiences with consistently high standards of service, presentation and brand alignment. The ability to balance stewardship, customer experience and commercial performance within a purpose-led organisation. Proven leadership capability, including coaching, developing and motivating teams, creating clarity and building a culture of accountability and continuous improvement. Strong stakeholder management and influencing skills, including the ability to work across functions, manage upwards and present considered recommendations at senior level. Sound judgement, resilience and diplomacy, with the ability to operate effectively in a complex, fast-moving and high-profile environment. Strong analytical and business planning skills, with the ability to turn insight, data and performance reporting into practical action. A collaborative, inclusive and values-led leadership style, with a commitment to creating long-term value for customers, communities, the environment and the business. Our Offering / benefits: As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at
TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life.With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics Position Purpose The Event Workforce Operations Producer is responsible for the planning, co-development, and execution of the strategy for all "back-of-house" logistical operations for the event. This includes crew and supplier logistics, travel and accommodations, visa coordination, ground transportation, data management, and reporting. This role oversees operational planning and implementation, manages key client and supplier relationships, and leads assigned team members while maintaining clear, consistent communication with the event leadership team. Responsibilities include providing project status updates, schedule management, drawing change requests, crew and staffing communications, budget oversight, and deliverable tracking to ensure successful event execution. Must be available to be on ground in Saudi Arabia November & December 2026. This is a temporary contract role, not a full-time staff position. Responsibilities Develop and co-lead back-of-house crew operations in partnership with the client team, overseeing the planning, execution, and continuous improvement of crew operations, communications, onboarding, and operational support to deliver a seamless and engaging crew experience throughout the event. Leading the development and management of Requests for Proposal (RFPs) for all assigned operational scopes. Managing budgets, procurement, and vendor relationships for operational services, including travel, accommodations, ground transportation, and related logistics. Leading and managing the Event Crew Operations team of approximately 5-10 team members throughout the full event lifecycle, from planning through post-event wrap-up. Serving as the primary escalation point for crew-related issues by proactively troubleshooting and resolving operational challenges. Creating a welcoming, inclusive, and hospitality-focused environment that fosters a positive and engaging experience for all crew members on site. Assisting in the development of reports and presentations that communicate project progress, key achievements, and outstanding action items, including materials for on-site Directors Summit meetings. Supporting the development of the post-event After Action Report by compiling operational metrics, data, insights, and qualitative feedback. Coordinating the collection and analysis of post-event contractor evaluations to measure event success and identify opportunities for continuous improvement. Providing additional pre-production support across other event workstreams, as needed, based on project priorities and workload. Position Requirements Have excellent interpersonal & communication skills, both verbal & written Bachelor's degree and/or a minimum of 10+ years of international live event, entertainment, live theater, touring concert and/or production experience at the managerial level, focusing in event operations. Past experience in the GCC area required, especially KSA, Dubai, Qatar, etc. Computer skills: Macintosh OS or Window platform using Microsoft Office, especially Outlook, Excel, and Powerpoint Experience using AirTable, or similar database and tracking software Strong knowledge of international event industry and core event production elements, terms, and process Able to join Zoom meetings outside of 9am-5pm hours if needed (Some team members located in Europe or North America) Evaluate approaches and discover efficiencies Formulate strategy and direction Play a key role in communications with all stakeholders and all departments Ensure legal and contractual documents are correct Work with discretion, diplomacy, confidentiality, and tact in high-pressure settings. Demonstrate a sense of urgency & act responsively. Supremely organized, detail-oriented, and thorough. TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
Aug 24, 2026
Full time
TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life.With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics Position Purpose The Event Workforce Operations Producer is responsible for the planning, co-development, and execution of the strategy for all "back-of-house" logistical operations for the event. This includes crew and supplier logistics, travel and accommodations, visa coordination, ground transportation, data management, and reporting. This role oversees operational planning and implementation, manages key client and supplier relationships, and leads assigned team members while maintaining clear, consistent communication with the event leadership team. Responsibilities include providing project status updates, schedule management, drawing change requests, crew and staffing communications, budget oversight, and deliverable tracking to ensure successful event execution. Must be available to be on ground in Saudi Arabia November & December 2026. This is a temporary contract role, not a full-time staff position. Responsibilities Develop and co-lead back-of-house crew operations in partnership with the client team, overseeing the planning, execution, and continuous improvement of crew operations, communications, onboarding, and operational support to deliver a seamless and engaging crew experience throughout the event. Leading the development and management of Requests for Proposal (RFPs) for all assigned operational scopes. Managing budgets, procurement, and vendor relationships for operational services, including travel, accommodations, ground transportation, and related logistics. Leading and managing the Event Crew Operations team of approximately 5-10 team members throughout the full event lifecycle, from planning through post-event wrap-up. Serving as the primary escalation point for crew-related issues by proactively troubleshooting and resolving operational challenges. Creating a welcoming, inclusive, and hospitality-focused environment that fosters a positive and engaging experience for all crew members on site. Assisting in the development of reports and presentations that communicate project progress, key achievements, and outstanding action items, including materials for on-site Directors Summit meetings. Supporting the development of the post-event After Action Report by compiling operational metrics, data, insights, and qualitative feedback. Coordinating the collection and analysis of post-event contractor evaluations to measure event success and identify opportunities for continuous improvement. Providing additional pre-production support across other event workstreams, as needed, based on project priorities and workload. Position Requirements Have excellent interpersonal & communication skills, both verbal & written Bachelor's degree and/or a minimum of 10+ years of international live event, entertainment, live theater, touring concert and/or production experience at the managerial level, focusing in event operations. Past experience in the GCC area required, especially KSA, Dubai, Qatar, etc. Computer skills: Macintosh OS or Window platform using Microsoft Office, especially Outlook, Excel, and Powerpoint Experience using AirTable, or similar database and tracking software Strong knowledge of international event industry and core event production elements, terms, and process Able to join Zoom meetings outside of 9am-5pm hours if needed (Some team members located in Europe or North America) Evaluate approaches and discover efficiencies Formulate strategy and direction Play a key role in communications with all stakeholders and all departments Ensure legal and contractual documents are correct Work with discretion, diplomacy, confidentiality, and tact in high-pressure settings. Demonstrate a sense of urgency & act responsively. Supremely organized, detail-oriented, and thorough. TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
As a Group Program Director, you will lead the Delivery capability for a portfolio of clients and/or a major account at Code and Theory, setting the strategic direction for delivery and ensuring the overall health, growth, and performance of your assigned delivery portfolio. You will manage and mentor all levels within Delivery (Associates up to Senior Directors), cultivate deep product and digital transformation expertise across your team, and serve as a senior escalation point for clients and internal leadership alike. A great Group Program Director operates at both the strategic and operational altitude: you drive department-wide excellence in delivery, own scope and budget integrity across your group, and represent Delivery as part of your portfolio leadership team. You champion the discipline internally and externally, push a culture of continuous learning, and partner closely with Resource Management, Recruiting, Finance, and discipline leads to ensure your group is staffed, thriving, and ready to take on emerging business challenges. Ultimately, you balance strategic ambition, team development, and fiscal accountability, ensuring Code and Theory delivers innovative, high-quality work efficiently and profitably at scale. WHAT YOU'LL DO Oversee the overall health and performance of delivery portfolios, driving the team to excellence in delivery across a portfolio of clients and/or a major account Serve as an expert in estimation and scope development, leading and delegating business reviews of scopes; serve as the delivery reviewer of budgets and contracts Act as an escalation point for accounts and projects, both internally and externally; work with the team to define and drive resolution paths, mitigating issues and collaborating with discipline leads on solutions In partnership with Client Engagement, connect with clients in a steering and escalation capacity, acting as a senior point of contact for both issue resolution and account growth Partner with Resource Management and Recruiting to staff projects, ensure all account needs are covered, and support plans for future staffing needs Partner with Client Engagement and Business Development on organic and new business needs, ensuring account and portfolio growth targets are met or exceeded. Provide recommendations on approaches to growth and investment opportunities Evaluate project health on a weekly basis, collaborating on project health concerns with your portfolio leadership peers and with account/project leads Foster a spirit of commitment, collaboration, and positivity that builds trust with internal teams and clients Manage, mentor, and cultivate team members at all levels within Delivery (Associates up to Senior Directors) for growth; develop and lead training for teams in partnership with Delivery leadership, including review and sign-off on performance reviews and growth plans Actively participate in new business pitches, ensuring staffing, delegation, and budget/scope/staffing plans are rationalized against client needs and evolving delivery methodologies Identify and drive change-related processes and tools that enable the greater team to work more effectively, efficiently, and in the most modern way possible Act as a lead champion and advocate for the Delivery discipline, driving change based on business, client, and discipline needs, and consistently assessing areas for improvement, leading process improvements directly or delegating to Senior Directors and Directors as appropriate WHAT YOU'LL NEED 15+ years of program/delivery management experience, with deep expertise in product and digital transformation delivery A demonstrated ability to cultivate and grow that expertise across a team, pushing a culture of continuous learning, innovation, and professional development A change-agent mindset, with a history of identifying and driving process and tooling improvements at a department or agency level, leveraging AI to accelerate work and drive innovation Proven experience owning scope, estimation, and budget integrity for complex, high-value engagements A track record of serving as a trusted escalation point for clients and senior internal stakeholders, with the judgment to know when to resolve directly versus when to mobilize others Strong financial acumen, including comfort partnering with Finance on revenue planning, investment decisions, and account health Experience managing, mentoring, and developing team members at all levels within Delivery (Associates up to Senior Directors), including ownership of performance reviews and growth planning Humility in leadership and a genuine commitment to fostering accountability, trust, and morale across teams An understanding of different project management methodologies, with the ability to adapt approach to meet client, account, and agency needs Strong technical acumen to drive work forward in partnership with cross-discipline leads, translating technical complexity into clear, actionable delivery plans Exceptional interpersonal skills, including clear communication, emotional intelligence, and the ability to influence and align diverse stakeholders: clients, internal teams, and agency leadership alike Experience contributing to new business pitches in a senior oversight capacity or as a hands-on contributor ABOUT US Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic. Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We're always on the lookout for smart, driven, and forward-thinking people to join our team. The compensation range for this role is $220,000 - $280,000 and spans multiple levels. We're open to hiring at the level that best matches the right candidate's experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.
Aug 24, 2026
Full time
As a Group Program Director, you will lead the Delivery capability for a portfolio of clients and/or a major account at Code and Theory, setting the strategic direction for delivery and ensuring the overall health, growth, and performance of your assigned delivery portfolio. You will manage and mentor all levels within Delivery (Associates up to Senior Directors), cultivate deep product and digital transformation expertise across your team, and serve as a senior escalation point for clients and internal leadership alike. A great Group Program Director operates at both the strategic and operational altitude: you drive department-wide excellence in delivery, own scope and budget integrity across your group, and represent Delivery as part of your portfolio leadership team. You champion the discipline internally and externally, push a culture of continuous learning, and partner closely with Resource Management, Recruiting, Finance, and discipline leads to ensure your group is staffed, thriving, and ready to take on emerging business challenges. Ultimately, you balance strategic ambition, team development, and fiscal accountability, ensuring Code and Theory delivers innovative, high-quality work efficiently and profitably at scale. WHAT YOU'LL DO Oversee the overall health and performance of delivery portfolios, driving the team to excellence in delivery across a portfolio of clients and/or a major account Serve as an expert in estimation and scope development, leading and delegating business reviews of scopes; serve as the delivery reviewer of budgets and contracts Act as an escalation point for accounts and projects, both internally and externally; work with the team to define and drive resolution paths, mitigating issues and collaborating with discipline leads on solutions In partnership with Client Engagement, connect with clients in a steering and escalation capacity, acting as a senior point of contact for both issue resolution and account growth Partner with Resource Management and Recruiting to staff projects, ensure all account needs are covered, and support plans for future staffing needs Partner with Client Engagement and Business Development on organic and new business needs, ensuring account and portfolio growth targets are met or exceeded. Provide recommendations on approaches to growth and investment opportunities Evaluate project health on a weekly basis, collaborating on project health concerns with your portfolio leadership peers and with account/project leads Foster a spirit of commitment, collaboration, and positivity that builds trust with internal teams and clients Manage, mentor, and cultivate team members at all levels within Delivery (Associates up to Senior Directors) for growth; develop and lead training for teams in partnership with Delivery leadership, including review and sign-off on performance reviews and growth plans Actively participate in new business pitches, ensuring staffing, delegation, and budget/scope/staffing plans are rationalized against client needs and evolving delivery methodologies Identify and drive change-related processes and tools that enable the greater team to work more effectively, efficiently, and in the most modern way possible Act as a lead champion and advocate for the Delivery discipline, driving change based on business, client, and discipline needs, and consistently assessing areas for improvement, leading process improvements directly or delegating to Senior Directors and Directors as appropriate WHAT YOU'LL NEED 15+ years of program/delivery management experience, with deep expertise in product and digital transformation delivery A demonstrated ability to cultivate and grow that expertise across a team, pushing a culture of continuous learning, innovation, and professional development A change-agent mindset, with a history of identifying and driving process and tooling improvements at a department or agency level, leveraging AI to accelerate work and drive innovation Proven experience owning scope, estimation, and budget integrity for complex, high-value engagements A track record of serving as a trusted escalation point for clients and senior internal stakeholders, with the judgment to know when to resolve directly versus when to mobilize others Strong financial acumen, including comfort partnering with Finance on revenue planning, investment decisions, and account health Experience managing, mentoring, and developing team members at all levels within Delivery (Associates up to Senior Directors), including ownership of performance reviews and growth planning Humility in leadership and a genuine commitment to fostering accountability, trust, and morale across teams An understanding of different project management methodologies, with the ability to adapt approach to meet client, account, and agency needs Strong technical acumen to drive work forward in partnership with cross-discipline leads, translating technical complexity into clear, actionable delivery plans Exceptional interpersonal skills, including clear communication, emotional intelligence, and the ability to influence and align diverse stakeholders: clients, internal teams, and agency leadership alike Experience contributing to new business pitches in a senior oversight capacity or as a hands-on contributor ABOUT US Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic. Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We're always on the lookout for smart, driven, and forward-thinking people to join our team. The compensation range for this role is $220,000 - $280,000 and spans multiple levels. We're open to hiring at the level that best matches the right candidate's experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.
Compensation: £13.50 Per Hour Weekly Hours: 35 Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences! Overview Park Holidays UK is seeking an experienced Head Chef to lead the kitchen team and ensure smooth and effective kitchen operations. If you have a passion for food, enjoy working in a dynamic environment, and are looking to advance your career, this is a fantastic opportunity to join one of the largest providers of holiday parks in England, Scotland, and Wales. You will play a key role in delivering high-quality food while maintaining the highest standards of cleanliness, presentation, and service. Job Duties Oversee the opening and closing of the kitchen, ensuring all kitchen operations run smoothly and efficiently. Monitor stock levels and requisition supplies as needed, working closely with the Complex Manager and In-House Buyer to maintain optimal inventory. Ensure that all food preparation, cooking, and presentation meet the standards outlined in the company's operating manuals. Implement and uphold all back-of-house (BOH) procedures according to standard operating manuals, ensuring that food safety and hygiene standards are consistently met. Direct and maintain hygiene standards to meet company food safety and cook-chill requirements, ensuring proper administration of all related procedures. Collaborate with the Food and Beverage Director to propose new menu ideas, incorporating feedback and staying in line with seasonal and budgetary considerations. Manage the kitchen's budget, ensuring effective control of resources and costs to meet financial targets. Lead, motivate, and train kitchen staff to maintain high performance and adherence to company standards. Requirements Proven cooking and kitchen management experience in a fast-paced environment. Strong communication skills with the ability to work collaboratively with kitchen and front-of-house staff. Ability to make sound decisions under pressure, ensuring smooth kitchen operations even during busy periods. Willingness to adapt to the needs of the business and work flexible hours, including weekends and holidays. A genuine passion for delivering high-quality food and driving continuous improvement in kitchen operations. At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart. We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development. Employee Benefits at Park Holidays UK include: Generous discount on holidays across our parks Discount at all restaurants on park for you and your family Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family. Free premium eye test voucher Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
Aug 24, 2026
Full time
Compensation: £13.50 Per Hour Weekly Hours: 35 Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences! Overview Park Holidays UK is seeking an experienced Head Chef to lead the kitchen team and ensure smooth and effective kitchen operations. If you have a passion for food, enjoy working in a dynamic environment, and are looking to advance your career, this is a fantastic opportunity to join one of the largest providers of holiday parks in England, Scotland, and Wales. You will play a key role in delivering high-quality food while maintaining the highest standards of cleanliness, presentation, and service. Job Duties Oversee the opening and closing of the kitchen, ensuring all kitchen operations run smoothly and efficiently. Monitor stock levels and requisition supplies as needed, working closely with the Complex Manager and In-House Buyer to maintain optimal inventory. Ensure that all food preparation, cooking, and presentation meet the standards outlined in the company's operating manuals. Implement and uphold all back-of-house (BOH) procedures according to standard operating manuals, ensuring that food safety and hygiene standards are consistently met. Direct and maintain hygiene standards to meet company food safety and cook-chill requirements, ensuring proper administration of all related procedures. Collaborate with the Food and Beverage Director to propose new menu ideas, incorporating feedback and staying in line with seasonal and budgetary considerations. Manage the kitchen's budget, ensuring effective control of resources and costs to meet financial targets. Lead, motivate, and train kitchen staff to maintain high performance and adherence to company standards. Requirements Proven cooking and kitchen management experience in a fast-paced environment. Strong communication skills with the ability to work collaboratively with kitchen and front-of-house staff. Ability to make sound decisions under pressure, ensuring smooth kitchen operations even during busy periods. Willingness to adapt to the needs of the business and work flexible hours, including weekends and holidays. A genuine passion for delivering high-quality food and driving continuous improvement in kitchen operations. At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart. We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development. Employee Benefits at Park Holidays UK include: Generous discount on holidays across our parks Discount at all restaurants on park for you and your family Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family. Free premium eye test voucher Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
AV Manager Location Kenilworth, Warwickshire Salary: £28,000 - £30,000 depending on experience OTE: £34,000+ with overtime and bonus available Health and wellbeing benefits. Company mobile phone. Company laptop. Employee discounts. Company events. Cycle to Work scheme. Free or discounted food. Free/on-site parking. Childcare benefits. Working Hours This is a permanent, full-time position. Standard working hours are generally 08:00-17:00 , Monday to Friday, with a one-hour lunch break. The Role An exciting opportunity has arisen for an AV Manager to join the team at a busy and prestigious hotel conference and events venue in Kenilworth. you must have a full driving licence The successful candidate will be responsible for delivering high-quality audio visual services across a wide range of conferences, meetings, corporate events and live productions. This is a hands-on, client-facing position combining technical expertise, event delivery, team leadership and commercial awareness. You will work closely with the hotel's Sales, Events and Operations teams to ensure all events are delivered to a consistently high standard, while identifying opportunities to enhance the client experience through additional AV services. You will also oversee an on-site AV technician and coordinate freelance technical support when required. Key Responsibilities Coordinate all AV requirements for conferences, meetings and events. Build strong relationships with clients and identify opportunities to increase AV revenue. Provide technical advice and support to the hotel's Sales and Events teams. Ensure AV equipment is installed, tested and presented to a high standard. Prepare event proposals and quotations where required. Manage on-site AV equipment, stock and technical resources. Maintain event schedules and weekly cost reports. Manage smaller projects and provide support on larger-scale events. Work closely with Hotel Operations to ensure event spaces are fully AV-ready. Manage and support the on-site technician. Coordinate freelance technicians when additional support is required. Provide AV support to additional venues when required. About You The ideal candidate will have a genuine interest in the live events industry, with practical experience across audio visual technology and event production. You will ideally have: Previous experience in an AV, live events or hotel conference environment. Hands-on technical knowledge of AV, sound, lighting, staging or related event equipment. Experience working within the hotel conference and events sector. Strong client-facing and communication skills. The ability to manage your own workload and work independently. Good people management and leadership skills. A proactive approach with the confidence to use your own initiative. A professional and well-presented manner. Excellent attention to detail and pride in delivering a high-quality service. A hardworking, enthusiastic and flexible approach. The ability to work additional hours and at short notice when required. A full UK driving licence. Good IT skills and working knowledge of Microsoft Office, particularly Excel, Word, Outlook and Visio. Knowledge of Hiretrack would be advantageous. For more information reach out to Louise Wright Director of Events
Aug 24, 2026
Full time
AV Manager Location Kenilworth, Warwickshire Salary: £28,000 - £30,000 depending on experience OTE: £34,000+ with overtime and bonus available Health and wellbeing benefits. Company mobile phone. Company laptop. Employee discounts. Company events. Cycle to Work scheme. Free or discounted food. Free/on-site parking. Childcare benefits. Working Hours This is a permanent, full-time position. Standard working hours are generally 08:00-17:00 , Monday to Friday, with a one-hour lunch break. The Role An exciting opportunity has arisen for an AV Manager to join the team at a busy and prestigious hotel conference and events venue in Kenilworth. you must have a full driving licence The successful candidate will be responsible for delivering high-quality audio visual services across a wide range of conferences, meetings, corporate events and live productions. This is a hands-on, client-facing position combining technical expertise, event delivery, team leadership and commercial awareness. You will work closely with the hotel's Sales, Events and Operations teams to ensure all events are delivered to a consistently high standard, while identifying opportunities to enhance the client experience through additional AV services. You will also oversee an on-site AV technician and coordinate freelance technical support when required. Key Responsibilities Coordinate all AV requirements for conferences, meetings and events. Build strong relationships with clients and identify opportunities to increase AV revenue. Provide technical advice and support to the hotel's Sales and Events teams. Ensure AV equipment is installed, tested and presented to a high standard. Prepare event proposals and quotations where required. Manage on-site AV equipment, stock and technical resources. Maintain event schedules and weekly cost reports. Manage smaller projects and provide support on larger-scale events. Work closely with Hotel Operations to ensure event spaces are fully AV-ready. Manage and support the on-site technician. Coordinate freelance technicians when additional support is required. Provide AV support to additional venues when required. About You The ideal candidate will have a genuine interest in the live events industry, with practical experience across audio visual technology and event production. You will ideally have: Previous experience in an AV, live events or hotel conference environment. Hands-on technical knowledge of AV, sound, lighting, staging or related event equipment. Experience working within the hotel conference and events sector. Strong client-facing and communication skills. The ability to manage your own workload and work independently. Good people management and leadership skills. A proactive approach with the confidence to use your own initiative. A professional and well-presented manner. Excellent attention to detail and pride in delivering a high-quality service. A hardworking, enthusiastic and flexible approach. The ability to work additional hours and at short notice when required. A full UK driving licence. Good IT skills and working knowledge of Microsoft Office, particularly Excel, Word, Outlook and Visio. Knowledge of Hiretrack would be advantageous. For more information reach out to Louise Wright Director of Events
We are partnering with a well-established, multi-site consumer business to recruit their first in-house Senior Payroll Specialist. This is an excellent opportunity to join a successful and growing organisation as it transitions payroll from an outsourced provider to an internal function. Reporting directly to the Finance Director, with a dotted line into the Head of HR, you'll take ownership of the day-to-day payroll process while supporting the implementation of a new payroll system. The Role Take ownership of the end-to-end payroll process for approximately 200 employees. Process payroll for a mixture of permanent employees and self-employed workers. Accurately calculate commissions, variable pay and TRONC payments. Respond to payroll-related queries from employees and managers. Support the implementation of a new payroll system alongside the Finance Director. Work closely with Finance, HR and operational teams to ensure payroll is processed accurately and on time. Maintain payroll records and ensure compliance with current payroll legislation. Identify opportunities to improve payroll processes and controls. About You To be successful in this role, you'll ideally have: End-to-end payroll experience. Experience processing payroll involving commission, variable pay or TRONC arrangements. Previous experience working within a multi-site environment, ideally within hospitality, retail, leisure, beauty or a similar customer-facing business. Strong attention to detail with excellent organisational and communication skills. A proactive approach and the confidence to build strong working relationships with Finance, HR and operational stakeholders. Previous exposure to a payroll system implementation would be advantageous but is not essential. Complimentary services. Generous employee discount on products. Company pension scheme. 22 days annual leave, increasing to 25 days with length of service, plus bank holidays. Flexible working hours, with core office hours between 10:00am and 4:00pm. The opportunity to become the organisation's first in-house payroll specialist and play a key role in bringing payroll in-house. A supportive and collaborative working environment with genuine long-term career stability. If you're an experienced payroll professional looking for an opportunity to take ownership of payroll within a well-established multi-site business, I'd be delighted to hear from you. To apply, please submit your CV or contact me directly for a confidential discussion. £95000 - £110000 per annum + Pension, Hybrid working
Aug 24, 2026
Full time
We are partnering with a well-established, multi-site consumer business to recruit their first in-house Senior Payroll Specialist. This is an excellent opportunity to join a successful and growing organisation as it transitions payroll from an outsourced provider to an internal function. Reporting directly to the Finance Director, with a dotted line into the Head of HR, you'll take ownership of the day-to-day payroll process while supporting the implementation of a new payroll system. The Role Take ownership of the end-to-end payroll process for approximately 200 employees. Process payroll for a mixture of permanent employees and self-employed workers. Accurately calculate commissions, variable pay and TRONC payments. Respond to payroll-related queries from employees and managers. Support the implementation of a new payroll system alongside the Finance Director. Work closely with Finance, HR and operational teams to ensure payroll is processed accurately and on time. Maintain payroll records and ensure compliance with current payroll legislation. Identify opportunities to improve payroll processes and controls. About You To be successful in this role, you'll ideally have: End-to-end payroll experience. Experience processing payroll involving commission, variable pay or TRONC arrangements. Previous experience working within a multi-site environment, ideally within hospitality, retail, leisure, beauty or a similar customer-facing business. Strong attention to detail with excellent organisational and communication skills. A proactive approach and the confidence to build strong working relationships with Finance, HR and operational stakeholders. Previous exposure to a payroll system implementation would be advantageous but is not essential. Complimentary services. Generous employee discount on products. Company pension scheme. 22 days annual leave, increasing to 25 days with length of service, plus bank holidays. Flexible working hours, with core office hours between 10:00am and 4:00pm. The opportunity to become the organisation's first in-house payroll specialist and play a key role in bringing payroll in-house. A supportive and collaborative working environment with genuine long-term career stability. If you're an experienced payroll professional looking for an opportunity to take ownership of payroll within a well-established multi-site business, I'd be delighted to hear from you. To apply, please submit your CV or contact me directly for a confidential discussion. £95000 - £110000 per annum + Pension, Hybrid working
The Connaught, part of the Maybourne Hotel Group, seeks an accomplished Director of Finance to lead strategic financial planning in a 5-star luxury hotel environment. You will work on P&L ownership with department heads, deliver weekly forecasts, and drive ROI across F&B, Rooms, and Spa. This senior role requires at least 5 years on an executive committee or similar leadership team, with exceptional Excel and financial modelling skills to guide strategic decisions in a boutique luxury setting.
Aug 24, 2026
Full time
The Connaught, part of the Maybourne Hotel Group, seeks an accomplished Director of Finance to lead strategic financial planning in a 5-star luxury hotel environment. You will work on P&L ownership with department heads, deliver weekly forecasts, and drive ROI across F&B, Rooms, and Spa. This senior role requires at least 5 years on an executive committee or similar leadership team, with exceptional Excel and financial modelling skills to guide strategic decisions in a boutique luxury setting.
Shape the future of workplace hospitality at one of the world's leading financial institutions. Join a high-profile headquarters development programme where your expertise will influence the employee and client experience for years to come. This is an opportunity to lead large-scale programme delivery, innovate at the intersection of hospitality and workplace services, and collaborate with senior stakeholders across a complex global organisation. As a Program Manager, Amenity Services in Workplace Experience, you will lead the delivery of a best-in class amenity services programme supporting a landmark headquarters development. You will partner with colleagues across design, construction, workplace experience, technology, finance, and operations to create exceptional employee and client experiences. This role offers the opportunity to shape the strategy, design, implementation, and operational readiness of hospitality, dining, conference, and event services within a highly visible and complex environment. Job Responsibilities Lead the end-to-end delivery of the Amenity Services programme, including governance, planning, execution oversight, and stakeholder management. Translate global amenity services strategies and standards into a comprehensive delivery roadmap with defined milestones, risks, dependencies, and decision points. Drive the development of innovative dining, hospitality, event, and client experience solutions that enhance employee and client engagement. Manage design development and implementation activities, coordinating specialist consultants, contractors, and project partners. Partner with architects, engineers, and project teams to integrate operational requirements into facility design and construction plans. Develop demand forecasting models and utilisation strategies to support capacity planning, service delivery, and investment decisions. Oversee programme financial planning, budgeting, and forecasting in partnership with finance stakeholders. Support sourcing and procurement activities, including vendor selection, mobilisation planning, and contract governance. Establish operational readiness plans, including staffing, training, testing, launch activities, and service stabilisation. Implement data, reporting, and performance measurement frameworks to support service delivery and programme governance. Embed risk management, controls, health and safety, and operational resilience requirements throughout programme delivery. Required Qualifications, Capabilities, and Skills Extensive experience leading large-scale programme or project initiatives within hospitality, workplace services, food and beverage, events, or related operational environments. Experience partnering with real estate, design, and construction teams to translate operational requirements into delivered solutions. Demonstrated experience managing commercial kitchen projects from concept through implementation and operational handover. Knowledge of kitchen workflow design, operational planning, and building systems interfaces, including HVAC, plumbing, electrical, and gas services. Strong financial management and budgeting capabilities with experience supporting business cases and investment decisions. Experience developing demand forecasts, utilisation models, and operational planning assumptions. Proven ability to manage third party suppliers and outsourced service providers within complex environments. Strong stakeholder management and influencing skills across senior leadership and cross functional teams. Excellent written and verbal communication skills with the ability to communicate complex concepts to diverse audiences. Experience implementing performance measurement, governance, and continuous improvement frameworks. Preferred Qualifications, Capabilities, and Skills Professional programme or project management certification such as PMP, PRINCE2, or Agile. Experience delivering headquarters, corporate campus, or large scale workplace amenity programmes. Experience supporting executive dining, conference centres, hospitality operations, or client facing event environments. Knowledge of KPI driven operating models, reporting frameworks, and data governance practices. Experience implementing event management, booking, point of sale, or operational technology platforms. Experience delivering projects in regulated or brand sensitive environments. Knowledge of emerging workplace technologies, automation, artificial intelligence, or digital service solutions.
Aug 24, 2026
Full time
Shape the future of workplace hospitality at one of the world's leading financial institutions. Join a high-profile headquarters development programme where your expertise will influence the employee and client experience for years to come. This is an opportunity to lead large-scale programme delivery, innovate at the intersection of hospitality and workplace services, and collaborate with senior stakeholders across a complex global organisation. As a Program Manager, Amenity Services in Workplace Experience, you will lead the delivery of a best-in class amenity services programme supporting a landmark headquarters development. You will partner with colleagues across design, construction, workplace experience, technology, finance, and operations to create exceptional employee and client experiences. This role offers the opportunity to shape the strategy, design, implementation, and operational readiness of hospitality, dining, conference, and event services within a highly visible and complex environment. Job Responsibilities Lead the end-to-end delivery of the Amenity Services programme, including governance, planning, execution oversight, and stakeholder management. Translate global amenity services strategies and standards into a comprehensive delivery roadmap with defined milestones, risks, dependencies, and decision points. Drive the development of innovative dining, hospitality, event, and client experience solutions that enhance employee and client engagement. Manage design development and implementation activities, coordinating specialist consultants, contractors, and project partners. Partner with architects, engineers, and project teams to integrate operational requirements into facility design and construction plans. Develop demand forecasting models and utilisation strategies to support capacity planning, service delivery, and investment decisions. Oversee programme financial planning, budgeting, and forecasting in partnership with finance stakeholders. Support sourcing and procurement activities, including vendor selection, mobilisation planning, and contract governance. Establish operational readiness plans, including staffing, training, testing, launch activities, and service stabilisation. Implement data, reporting, and performance measurement frameworks to support service delivery and programme governance. Embed risk management, controls, health and safety, and operational resilience requirements throughout programme delivery. Required Qualifications, Capabilities, and Skills Extensive experience leading large-scale programme or project initiatives within hospitality, workplace services, food and beverage, events, or related operational environments. Experience partnering with real estate, design, and construction teams to translate operational requirements into delivered solutions. Demonstrated experience managing commercial kitchen projects from concept through implementation and operational handover. Knowledge of kitchen workflow design, operational planning, and building systems interfaces, including HVAC, plumbing, electrical, and gas services. Strong financial management and budgeting capabilities with experience supporting business cases and investment decisions. Experience developing demand forecasts, utilisation models, and operational planning assumptions. Proven ability to manage third party suppliers and outsourced service providers within complex environments. Strong stakeholder management and influencing skills across senior leadership and cross functional teams. Excellent written and verbal communication skills with the ability to communicate complex concepts to diverse audiences. Experience implementing performance measurement, governance, and continuous improvement frameworks. Preferred Qualifications, Capabilities, and Skills Professional programme or project management certification such as PMP, PRINCE2, or Agile. Experience delivering headquarters, corporate campus, or large scale workplace amenity programmes. Experience supporting executive dining, conference centres, hospitality operations, or client facing event environments. Knowledge of KPI driven operating models, reporting frameworks, and data governance practices. Experience implementing event management, booking, point of sale, or operational technology platforms. Experience delivering projects in regulated or brand sensitive environments. Knowledge of emerging workplace technologies, automation, artificial intelligence, or digital service solutions.
Senior People Business Partner - Halfords Mobile Expert & Fleet Solutions Job no: 567300 Work type: Full time Site: Redditch Categories: HR/People Location: Worcestershire Salary: Competitive Business Area: Halfords Support Centre About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for co creators: people who want to make a real impact, take ownership and be part of something that's still evolving. As the UK's leading retailer of motoring and cycling products, we're supported by one of the country's largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing. That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you'll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence. About the role As Senior People Business Partner for Halfords Mobile Expert & Fleet Services, you will be the strategic business partner supporting a critical and evolving part of the Halfords business. Partnering with Directors and senior leadership, you will shape and deliver the people strategy for our Halfords Mobile Experts and Fleet divisions, ensuring our people agenda directly supports commercial growth, operational excellence, customer experience, and organisational transformation. This is a highly visible role operating at the intersection of business strategy and people leadership. You will influence senior stakeholders, challenge thinking, and drive organisational effectiveness across a geographically dispersed operation. As Halfords continues to evolve its mobile servicing proposition and expand its fleet capabilities, you will play a pivotal role in enabling large-scale change, building leadership capability, and ensuring our workforce is positioned for future success. This is an exciting opportunity for a commercially minded senior business partner who thrives in transformation environments and is passionate about creating high-performing, customer-focused teams. This field-based role acts as a strategic people partner to leaders across HME and Fleet operations throughout the UK. While based in the West Midlands, the role requires frequent travel across our UK HME sites to support business priorities and stakeholder engagement. Key responsibilities Partner with Directors and senior leaders to develop and execute people strategies that enable business objectives, growth ambitions, and operational performance. Act as a trusted strategic advisor, providing expert counsel on OD, leadership capability, workforce effectiveness, culture, and change. Lead the delivery of workforce planning and talent strategies, ensuring the organisation has the capability, capacity, and succession pipelines required for future growth. Use data, commercial insight, and people analytics to identify opportunities, diagnose organisational challenges, and drive evidence-based decision making. Shape and lead organisation-wide transformation initiatives, embedding change programmes that enhance colleague experience, productivity, and customer outcomes. Drive leadership excellence through coaching, challenge, and development interventions that strengthen accountability, engagement, and performance across the leadership community. Partner with Centres of Excellence to deliver scalable, impactful solutions across talent, reward, learning, inclusion, wellbeing, and employee relations. Champion organisational effectiveness by identifying opportunities to improve structures, processes, ways of working, and team performance. Contribute to the wider People function, influencing strategic priorities, sharing best practice, and driving continuous improvement across the business. About you Significant experience operating as a Senior People Business Partner, People Partner, or HR Business Partner within a large-scale, customer-facing organisation. A strong track record of partnering with senior leaders and directors to shape and deliver strategic people agendas that drive business performance. Proven success delivering organisational transformation, business change, and capability-building initiatives that drive sustainable performance improvement. Strong commercial acumen, with the ability to connect people strategy to productivity, customer outcomes, profitability, and business growth. Proven expertise in workforce planning, succession planning, and talent management. Exceptional stakeholder management, influencing, and coaching skills, with the confidence to challenge constructively and drive accountability. A data-driven mindset, with experience using people insights and commercial metrics to inform strategy and prioritisation. The ability to balance strategic thinking with pragmatic execution, delivering results through others in a fast-paced environment. Experience supporting operational, retail, automotive, logistics, hospitality, or service-led businesses would be highly advantageous. A fair and competitive salary evaluated against market data, company car, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. This is a field-based role supporting your designated region, you will be onsite / in the field circa 3 days per week. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Aug 24, 2026
Full time
Senior People Business Partner - Halfords Mobile Expert & Fleet Solutions Job no: 567300 Work type: Full time Site: Redditch Categories: HR/People Location: Worcestershire Salary: Competitive Business Area: Halfords Support Centre About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for co creators: people who want to make a real impact, take ownership and be part of something that's still evolving. As the UK's leading retailer of motoring and cycling products, we're supported by one of the country's largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing. That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you'll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence. About the role As Senior People Business Partner for Halfords Mobile Expert & Fleet Services, you will be the strategic business partner supporting a critical and evolving part of the Halfords business. Partnering with Directors and senior leadership, you will shape and deliver the people strategy for our Halfords Mobile Experts and Fleet divisions, ensuring our people agenda directly supports commercial growth, operational excellence, customer experience, and organisational transformation. This is a highly visible role operating at the intersection of business strategy and people leadership. You will influence senior stakeholders, challenge thinking, and drive organisational effectiveness across a geographically dispersed operation. As Halfords continues to evolve its mobile servicing proposition and expand its fleet capabilities, you will play a pivotal role in enabling large-scale change, building leadership capability, and ensuring our workforce is positioned for future success. This is an exciting opportunity for a commercially minded senior business partner who thrives in transformation environments and is passionate about creating high-performing, customer-focused teams. This field-based role acts as a strategic people partner to leaders across HME and Fleet operations throughout the UK. While based in the West Midlands, the role requires frequent travel across our UK HME sites to support business priorities and stakeholder engagement. Key responsibilities Partner with Directors and senior leaders to develop and execute people strategies that enable business objectives, growth ambitions, and operational performance. Act as a trusted strategic advisor, providing expert counsel on OD, leadership capability, workforce effectiveness, culture, and change. Lead the delivery of workforce planning and talent strategies, ensuring the organisation has the capability, capacity, and succession pipelines required for future growth. Use data, commercial insight, and people analytics to identify opportunities, diagnose organisational challenges, and drive evidence-based decision making. Shape and lead organisation-wide transformation initiatives, embedding change programmes that enhance colleague experience, productivity, and customer outcomes. Drive leadership excellence through coaching, challenge, and development interventions that strengthen accountability, engagement, and performance across the leadership community. Partner with Centres of Excellence to deliver scalable, impactful solutions across talent, reward, learning, inclusion, wellbeing, and employee relations. Champion organisational effectiveness by identifying opportunities to improve structures, processes, ways of working, and team performance. Contribute to the wider People function, influencing strategic priorities, sharing best practice, and driving continuous improvement across the business. About you Significant experience operating as a Senior People Business Partner, People Partner, or HR Business Partner within a large-scale, customer-facing organisation. A strong track record of partnering with senior leaders and directors to shape and deliver strategic people agendas that drive business performance. Proven success delivering organisational transformation, business change, and capability-building initiatives that drive sustainable performance improvement. Strong commercial acumen, with the ability to connect people strategy to productivity, customer outcomes, profitability, and business growth. Proven expertise in workforce planning, succession planning, and talent management. Exceptional stakeholder management, influencing, and coaching skills, with the confidence to challenge constructively and drive accountability. A data-driven mindset, with experience using people insights and commercial metrics to inform strategy and prioritisation. The ability to balance strategic thinking with pragmatic execution, delivering results through others in a fast-paced environment. Experience supporting operational, retail, automotive, logistics, hospitality, or service-led businesses would be highly advantageous. A fair and competitive salary evaluated against market data, company car, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. This is a field-based role supporting your designated region, you will be onsite / in the field circa 3 days per week. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Senior People Business Partner - Halfords Mobile Expert & Fleet Solutions Job no: 567300 Work type: Full time Site: Redditch Categories: HR/People Location: Worcestershire Salary: Competitive Business Area: Halfords Support Centre About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for co creators: people who want to make a real impact, take ownership and be part of something that's still evolving. As the UK's leading retailer of motoring and cycling products, we're supported by one of the country's largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing. That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you'll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence. About the role As Senior People Business Partner for Halfords Mobile Expert & Fleet Services, you will be the strategic business partner supporting a critical and evolving part of the Halfords business. Partnering with Directors and senior leadership, you will shape and deliver the people strategy for our Halfords Mobile Experts and Fleet divisions, ensuring our people agenda directly supports commercial growth, operational excellence, customer experience, and organisational transformation. This is a highly visible role operating at the intersection of business strategy and people leadership. You will influence senior stakeholders, challenge thinking, and drive organisational effectiveness across a geographically dispersed operation. As Halfords continues to evolve its mobile servicing proposition and expand its fleet capabilities, you will play a pivotal role in enabling large-scale change, building leadership capability, and ensuring our workforce is positioned for future success. This is an exciting opportunity for a commercially minded senior business partner who thrives in transformation environments and is passionate about creating high-performing, customer-focused teams. This field-based role acts as a strategic people partner to leaders across HME and Fleet operations throughout the UK. While based in the West Midlands, the role requires frequent travel across our UK HME sites to support business priorities and stakeholder engagement. Key responsibilities Partner with Directors and senior leaders to develop and execute people strategies that enable business objectives, growth ambitions, and operational performance. Act as a trusted strategic advisor, providing expert counsel on OD, leadership capability, workforce effectiveness, culture, and change. Lead the delivery of workforce planning and talent strategies, ensuring the organisation has the capability, capacity, and succession pipelines required for future growth. Use data, commercial insight, and people analytics to identify opportunities, diagnose organisational challenges, and drive evidence-based decision making. Shape and lead organisation-wide transformation initiatives, embedding change programmes that enhance colleague experience, productivity, and customer outcomes. Drive leadership excellence through coaching, challenge, and development interventions that strengthen accountability, engagement, and performance across the leadership community. Partner with Centres of Excellence to deliver scalable, impactful solutions across talent, reward, learning, inclusion, wellbeing, and employee relations. Champion organisational effectiveness by identifying opportunities to improve structures, processes, ways of working, and team performance. Contribute to the wider People function, influencing strategic priorities, sharing best practice, and driving continuous improvement across the business. About you Significant experience operating as a Senior People Business Partner, People Partner, or HR Business Partner within a large-scale, customer-facing organisation. A strong track record of partnering with senior leaders and directors to shape and deliver strategic people agendas that drive business performance. Proven success delivering organisational transformation, business change, and capability-building initiatives that drive sustainable performance improvement. Strong commercial acumen, with the ability to connect people strategy to productivity, customer outcomes, profitability, and business growth. Proven expertise in workforce planning, succession planning, and talent management. Exceptional stakeholder management, influencing, and coaching skills, with the confidence to challenge constructively and drive accountability. A data-driven mindset, with experience using people insights and commercial metrics to inform strategy and prioritisation. The ability to balance strategic thinking with pragmatic execution, delivering results through others in a fast-paced environment. Experience supporting operational, retail, automotive, logistics, hospitality, or service-led businesses would be highly advantageous. A fair and competitive salary evaluated against market data, company car, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. This is a field-based role supporting your designated region, you will be onsite / in the field circa 3 days per week. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Aug 24, 2026
Full time
Senior People Business Partner - Halfords Mobile Expert & Fleet Solutions Job no: 567300 Work type: Full time Site: Redditch Categories: HR/People Location: Worcestershire Salary: Competitive Business Area: Halfords Support Centre About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for co creators: people who want to make a real impact, take ownership and be part of something that's still evolving. As the UK's leading retailer of motoring and cycling products, we're supported by one of the country's largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing. That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you'll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence. About the role As Senior People Business Partner for Halfords Mobile Expert & Fleet Services, you will be the strategic business partner supporting a critical and evolving part of the Halfords business. Partnering with Directors and senior leadership, you will shape and deliver the people strategy for our Halfords Mobile Experts and Fleet divisions, ensuring our people agenda directly supports commercial growth, operational excellence, customer experience, and organisational transformation. This is a highly visible role operating at the intersection of business strategy and people leadership. You will influence senior stakeholders, challenge thinking, and drive organisational effectiveness across a geographically dispersed operation. As Halfords continues to evolve its mobile servicing proposition and expand its fleet capabilities, you will play a pivotal role in enabling large-scale change, building leadership capability, and ensuring our workforce is positioned for future success. This is an exciting opportunity for a commercially minded senior business partner who thrives in transformation environments and is passionate about creating high-performing, customer-focused teams. This field-based role acts as a strategic people partner to leaders across HME and Fleet operations throughout the UK. While based in the West Midlands, the role requires frequent travel across our UK HME sites to support business priorities and stakeholder engagement. Key responsibilities Partner with Directors and senior leaders to develop and execute people strategies that enable business objectives, growth ambitions, and operational performance. Act as a trusted strategic advisor, providing expert counsel on OD, leadership capability, workforce effectiveness, culture, and change. Lead the delivery of workforce planning and talent strategies, ensuring the organisation has the capability, capacity, and succession pipelines required for future growth. Use data, commercial insight, and people analytics to identify opportunities, diagnose organisational challenges, and drive evidence-based decision making. Shape and lead organisation-wide transformation initiatives, embedding change programmes that enhance colleague experience, productivity, and customer outcomes. Drive leadership excellence through coaching, challenge, and development interventions that strengthen accountability, engagement, and performance across the leadership community. Partner with Centres of Excellence to deliver scalable, impactful solutions across talent, reward, learning, inclusion, wellbeing, and employee relations. Champion organisational effectiveness by identifying opportunities to improve structures, processes, ways of working, and team performance. Contribute to the wider People function, influencing strategic priorities, sharing best practice, and driving continuous improvement across the business. About you Significant experience operating as a Senior People Business Partner, People Partner, or HR Business Partner within a large-scale, customer-facing organisation. A strong track record of partnering with senior leaders and directors to shape and deliver strategic people agendas that drive business performance. Proven success delivering organisational transformation, business change, and capability-building initiatives that drive sustainable performance improvement. Strong commercial acumen, with the ability to connect people strategy to productivity, customer outcomes, profitability, and business growth. Proven expertise in workforce planning, succession planning, and talent management. Exceptional stakeholder management, influencing, and coaching skills, with the confidence to challenge constructively and drive accountability. A data-driven mindset, with experience using people insights and commercial metrics to inform strategy and prioritisation. The ability to balance strategic thinking with pragmatic execution, delivering results through others in a fast-paced environment. Experience supporting operational, retail, automotive, logistics, hospitality, or service-led businesses would be highly advantageous. A fair and competitive salary evaluated against market data, company car, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. This is a field-based role supporting your designated region, you will be onsite / in the field circa 3 days per week. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
We are partnering with a well-established, multi-site consumer business to recruit their first in-house Payroll Lead. Location: Central London Working Pattern: 100% Office Based This is an exciting opportunity to join a successful and growing organisation as it transitions payroll from an outsourced provider to an internal function. Reporting directly to the Finance Director, with a dotted line into the Head of HR, you'll take ownership of the payroll function, helping to shape payroll processes, advise on best practice and play a key role in implementing a new payroll system. This role would suit an experienced payroll professional who enjoys taking ownership, building strong relationships across the business and acting as the organisation's payroll subject matter expert. The Role Lead the end-to-end payroll process for approximately 200 employees. Process payroll for a mixture of permanent employees and self-employed workers. Accurately calculate commissions, variable pay and TRONC payments. Act as the primary point of contact for all payroll-related queries across the business. Work alongside the Finance Director to evaluate, implement and embed a new payroll system. Advise senior stakeholders on payroll best practice, controls and process improvements. Work closely with Finance, HR and operational teams to ensure payroll is processed accurately and on time. Maintain payroll records and ensure compliance with current payroll legislation. Continuously identify opportunities to improve payroll processes, controls and efficiencies. About You To be successful in this role, you'll ideally have: Proven end-to-end payroll experience. Experience processing payroll involving commission, variable pay and/or TRONC arrangements. Previous experience working within a multi-site environment, ideally within hospitality, retail, leisure, beauty or a similar customer-facing business. Strong stakeholder management skills with the confidence to engage with senior leadership. Excellent organisational skills, attention to detail and a proactive approach to problem solving. Previous experience supporting or leading a payroll system implementation would be highly advantageous. The confidence to provide guidance and recommendations on payroll best practice and process improvement. Complimentary services. Generous employee discount on products. Company pension scheme. 22 days annual leave, increasing to 25 days with length of service, plus bank holidays. Flexible working hours, with core office hours between 10:00am and 4:00pm. The opportunity to lead the transition from an outsourced payroll model to an in-house function. A collaborative and supportive working environment with genuine long-term career stability. If you're an experienced payroll professional looking for an opportunity to lead payroll within a well-established multi-site business while helping shape the future of the payroll function, I'd be delighted to hear from you. £85000 - £90000 per annum + Car allowance, bonus, pension, hybrid Follow us on social media for updates on our latest opportunities, market trends and what it's like to work with us.
Aug 24, 2026
Full time
We are partnering with a well-established, multi-site consumer business to recruit their first in-house Payroll Lead. Location: Central London Working Pattern: 100% Office Based This is an exciting opportunity to join a successful and growing organisation as it transitions payroll from an outsourced provider to an internal function. Reporting directly to the Finance Director, with a dotted line into the Head of HR, you'll take ownership of the payroll function, helping to shape payroll processes, advise on best practice and play a key role in implementing a new payroll system. This role would suit an experienced payroll professional who enjoys taking ownership, building strong relationships across the business and acting as the organisation's payroll subject matter expert. The Role Lead the end-to-end payroll process for approximately 200 employees. Process payroll for a mixture of permanent employees and self-employed workers. Accurately calculate commissions, variable pay and TRONC payments. Act as the primary point of contact for all payroll-related queries across the business. Work alongside the Finance Director to evaluate, implement and embed a new payroll system. Advise senior stakeholders on payroll best practice, controls and process improvements. Work closely with Finance, HR and operational teams to ensure payroll is processed accurately and on time. Maintain payroll records and ensure compliance with current payroll legislation. Continuously identify opportunities to improve payroll processes, controls and efficiencies. About You To be successful in this role, you'll ideally have: Proven end-to-end payroll experience. Experience processing payroll involving commission, variable pay and/or TRONC arrangements. Previous experience working within a multi-site environment, ideally within hospitality, retail, leisure, beauty or a similar customer-facing business. Strong stakeholder management skills with the confidence to engage with senior leadership. Excellent organisational skills, attention to detail and a proactive approach to problem solving. Previous experience supporting or leading a payroll system implementation would be highly advantageous. The confidence to provide guidance and recommendations on payroll best practice and process improvement. Complimentary services. Generous employee discount on products. Company pension scheme. 22 days annual leave, increasing to 25 days with length of service, plus bank holidays. Flexible working hours, with core office hours between 10:00am and 4:00pm. The opportunity to lead the transition from an outsourced payroll model to an in-house function. A collaborative and supportive working environment with genuine long-term career stability. If you're an experienced payroll professional looking for an opportunity to lead payroll within a well-established multi-site business while helping shape the future of the payroll function, I'd be delighted to hear from you. £85000 - £90000 per annum + Car allowance, bonus, pension, hybrid Follow us on social media for updates on our latest opportunities, market trends and what it's like to work with us.
We are looking for an accomplished, astute, and passionate full-time Director of Finance to join our Finance team at the award-winning 5-Star Deluxe Connaught Hotel. To arrive at The Connaught is to belong. Discover a hotel of warm hospitality and effortless style, a beacon of Mayfair Village for over two-hundred years; home to a community united by the allure of the exceptional. Here, heritage and heart unite, discretion is our promise, and the pleasure to please is a way of life. The Role: As a key member of the Executive Committee, you will balance high-level strategic planning with a hands-on approach to daily operations, navigating the fast-paced demands of a 5-star luxury environment with agility and commercial precision. Working alongside a team that values warmth, anticipation, and craftsmanship, you will also embody Maybourne's commitment to putting people at our heart, staying two steps ahead, and making the magic happen. Responsibilities: Act as a high-level advisor to the Managing Director and Executive Committee, translating complex financial data into bold, actionable business strategies. Move seamlessly from strategy to the "front lines," working hands-on with Department Heads to master their P&Ls and optimise margins. Drive a high-pace culture by delivering sharp, rolling weekly forecasts that allow the hotel to pivot resources in real-time. Identify and seize revenue opportunities across F&B, Rooms, and Spa, ensuring every luxury service is backed by a robust ROI. Transform the finance function into a proactive service department, mentoring a high-performing team to deliver excellence at speed. Who You Are: Someone who is passionate about your role and naturally embodies elegance, warmth, and quiet confidence. Previous experience in luxury hospitality. A calm composed presence with an eye for thoughtful detail. A team player who believes service is an art and people are at the heart. Minimum of 5 years of progressive senior leadership experience within a luxury 5-star hotel environment. Proven track record of sitting on an Executive Committee, contributing to property-wide commercial strategy beyond the finance function. Expert-level Excel skills with the ability to build complex financial models and ROI analyses at pace. Exceptional communication skills, with the ability to translate technical financial data into clear, actionable insights for non-finance leaders. Deep understanding of high-end F&B and Events operations, including menu engineering and labour cost optimisation. A Rewarding Career with Maybourne At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional. Health & Wellbeing Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes. Option to purchase up to five additional days of annual leave per year. Monthly access to subsidised massage and podiatry treatments. A programme of wellbeing initiatives, from mental health support to physical activity. 24-hour confidential assistance helpline. On- and off-site Occupational Health support. Life assurance through our Death in Service scheme. Eye care support, including vouchers and contributions towards glasses Flu vaccination vouchers Cycle to Work Scheme Recognition & Growth An extra paid day's leave to celebrate your birthday. Instant recognition and award programme, celebrating extraordinary contributions. Dedicated in-house training and development to support your personal and professional growth. Monthly colleague awards with generous prizes. Opportunities for internal progression and cross-property moves. 'Introduce a Star' referral scheme - with rewards of up to £1,500 Long service celebrations to honour your continued dedication. Financial Care A highly competitive salary package Increased holiday entitlement after 3 and 5 years of service Family-first policies, including enhanced maternity and paternity pay Season ticket travel loans A generous pension scheme Smart Tech Benefit - Opportunity to buy electrical goods with monthly repayments to help you spread out the cost. Moments to Remember Exceptional colleague rates of £50 per night across Maybourne properties for you and your family A hosted 'Guest Experience Stay' - immerse yourself in the full Maybourne experience 50% off food and beverage across our restaurants and bars Invitations to a year-round calendar of cherished colleague events - from the Maybourne Picnic to our festive celebrations. Thoughtful gifts to mark weddings, new arrivals, and retirements Selected benefits are subject to terms and conditions. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. This is a full-time role requiring 40 hours per week.
Aug 24, 2026
Full time
We are looking for an accomplished, astute, and passionate full-time Director of Finance to join our Finance team at the award-winning 5-Star Deluxe Connaught Hotel. To arrive at The Connaught is to belong. Discover a hotel of warm hospitality and effortless style, a beacon of Mayfair Village for over two-hundred years; home to a community united by the allure of the exceptional. Here, heritage and heart unite, discretion is our promise, and the pleasure to please is a way of life. The Role: As a key member of the Executive Committee, you will balance high-level strategic planning with a hands-on approach to daily operations, navigating the fast-paced demands of a 5-star luxury environment with agility and commercial precision. Working alongside a team that values warmth, anticipation, and craftsmanship, you will also embody Maybourne's commitment to putting people at our heart, staying two steps ahead, and making the magic happen. Responsibilities: Act as a high-level advisor to the Managing Director and Executive Committee, translating complex financial data into bold, actionable business strategies. Move seamlessly from strategy to the "front lines," working hands-on with Department Heads to master their P&Ls and optimise margins. Drive a high-pace culture by delivering sharp, rolling weekly forecasts that allow the hotel to pivot resources in real-time. Identify and seize revenue opportunities across F&B, Rooms, and Spa, ensuring every luxury service is backed by a robust ROI. Transform the finance function into a proactive service department, mentoring a high-performing team to deliver excellence at speed. Who You Are: Someone who is passionate about your role and naturally embodies elegance, warmth, and quiet confidence. Previous experience in luxury hospitality. A calm composed presence with an eye for thoughtful detail. A team player who believes service is an art and people are at the heart. Minimum of 5 years of progressive senior leadership experience within a luxury 5-star hotel environment. Proven track record of sitting on an Executive Committee, contributing to property-wide commercial strategy beyond the finance function. Expert-level Excel skills with the ability to build complex financial models and ROI analyses at pace. Exceptional communication skills, with the ability to translate technical financial data into clear, actionable insights for non-finance leaders. Deep understanding of high-end F&B and Events operations, including menu engineering and labour cost optimisation. A Rewarding Career with Maybourne At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional. Health & Wellbeing Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes. Option to purchase up to five additional days of annual leave per year. Monthly access to subsidised massage and podiatry treatments. A programme of wellbeing initiatives, from mental health support to physical activity. 24-hour confidential assistance helpline. On- and off-site Occupational Health support. Life assurance through our Death in Service scheme. Eye care support, including vouchers and contributions towards glasses Flu vaccination vouchers Cycle to Work Scheme Recognition & Growth An extra paid day's leave to celebrate your birthday. Instant recognition and award programme, celebrating extraordinary contributions. Dedicated in-house training and development to support your personal and professional growth. Monthly colleague awards with generous prizes. Opportunities for internal progression and cross-property moves. 'Introduce a Star' referral scheme - with rewards of up to £1,500 Long service celebrations to honour your continued dedication. Financial Care A highly competitive salary package Increased holiday entitlement after 3 and 5 years of service Family-first policies, including enhanced maternity and paternity pay Season ticket travel loans A generous pension scheme Smart Tech Benefit - Opportunity to buy electrical goods with monthly repayments to help you spread out the cost. Moments to Remember Exceptional colleague rates of £50 per night across Maybourne properties for you and your family A hosted 'Guest Experience Stay' - immerse yourself in the full Maybourne experience 50% off food and beverage across our restaurants and bars Invitations to a year-round calendar of cherished colleague events - from the Maybourne Picnic to our festive celebrations. Thoughtful gifts to mark weddings, new arrivals, and retirements Selected benefits are subject to terms and conditions. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. This is a full-time role requiring 40 hours per week.
Reporting to: SVP, Navan Events Scope: United Kingdom and Europe About the role: Navan Events is bringing together its meetings and events businesses under a unified, technology-enabled operating model. We are building a scalable managed-services organisation that combines Navan technology with deep event expertise. The VP, Event Management is the senior operating leader accountable for client delivery, commercial performance (gross margin, operating expense, workforce capacity, productivity, and forecast accuracy), organisational leadership, and transformation across the UK and Europe. Based in London with a minimum of three days per week in the office and reporting to the SVP, Navan Events, this leader will oversee a multi-country organisation responsible for event strategy, planning, venue sourcing, supplier contracting, registration, attendee management, event production, onsite delivery, and reconciliation. They will establish globally consistent standards while enabling regional teams to respond effectively to local clients, markets, and suppliers. The VP will partner closely with the Senior Director, Global Event Travel, who owns online and offline event travel operations. This is a hands-on transformation role. The VP will integrate teams and capabilities across Navan and Reed & Mackay to align under Navan Events, improve the economics and scalability of managed event services, and build the leadership, processes, and technology required for the next stage of growth. What you'll do: Unify Navan and Reed & Mackay teams, capabilities, technology and operating practices. Establish scalable service, staffing, and delivery models that improve profitability without compromising client experience. Make investment and resource-allocation decisions based on growth, client value, operating expense, workforce capacity, operational risk, and expected return. Define and implement the target operating model for Event Management across the UK and Europe. Standardise roles, processes, controls, systems, data, and performance measures while preserving clear local accountability and market expertise. Hold executive accountability for the quality and commercial performance of managed event programmes. Serve as executive sponsor and escalation owner for strategic clients and complex or high-profile programmes. Establish standards for delivery quality, supplier management, contracting, budget control, reconciliation, risk management, and service recovery. Own the operational technology strategy for Event Management. Partner with Product and Engineering to prioritise platform capabilities, automate manual workflows, improve client visibility, and ensure new products are operationally ready and adopted successfully. Lead a multi-layer, multi-country organisation comprising country directors, functional leaders, managers, and event professionals across the UK and Europe. Build a high-performing team across countries. Set clear expectations, hold leaders accountable for commercial, client, operational, and people outcomes, and create credible succession and development pathways for critical roles. Surface performance and operational issues early, explain their commercial implications, and give leadership clear recommendations for resolving them. Communicate change to the organisation with transparency, clarity, and confidence. Drive M&E business growth. Partner with Sales and Customer Success to shape the regional growth plan, qualify opportunities, define service scope and pricing, and ensure new business is operationally ready. Hold teams accountable for delivering contracted commitments and retaining profitable revenue. How success will be measured: Success means delivering on what the Sales team sells and creating an operational flywheel that brings customers back and retains revenue. It will be measured through: Gross margin, operating expense, and forecast performance Client retention, satisfaction, and service quality Employee engagement, retention, leadership development, and succession readiness Budget performance, team utilisation, productivity, and cost-to-serve Adoption of common platforms, processes, and reporting Delivery of integration and regional growth milestones What we're looking for: 12+ years in meetings and events, experiential, hospitality, or another complex managed-services environment. Significant experience leading multi-country, multi-layer Event Management organisations. Strong knowledge of venue sourcing, supplier contracting, registration, attendee management, event production, and agency economics. Demonstrated success integrating organisations, modernising operating models, or leading large-scale transformation. Commercial ownership experience: operating budget, gross margin/contribution margin, forecasting, pricing, capacity forecasting, cost-to-serve and productivity Experience serving as executive sponsor for complex enterprise clients. Evidence of building high-performing leadership teams and credible succession pipelines. Ability to operate across different European employment, regulatory, supplier, and cultural environments. Experience partnering with Product and Engineering teams to digitise or automate service operations. About Navan Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at Culture of Excellence Our team is our competitive edge - a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we've been recognized as a Best Place to Work by Built In (), a G2 Best Global Software Company (), Forbes Cloud 100 (), and CNBC Disruptor 50 (). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life. Our Benefits Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan's success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you're based, our benefits evolve with you. Workplace Policy Navan believes in the value of in-person connections, whether that's sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces - in the U.S., Europe, and Asia, among others - that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at . Candidate Privacy Notice and Use of AI As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here. Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan's website and all Navan recruiters will be reachable through an email address ending in or " click apply for full job details
Aug 24, 2026
Full time
Reporting to: SVP, Navan Events Scope: United Kingdom and Europe About the role: Navan Events is bringing together its meetings and events businesses under a unified, technology-enabled operating model. We are building a scalable managed-services organisation that combines Navan technology with deep event expertise. The VP, Event Management is the senior operating leader accountable for client delivery, commercial performance (gross margin, operating expense, workforce capacity, productivity, and forecast accuracy), organisational leadership, and transformation across the UK and Europe. Based in London with a minimum of three days per week in the office and reporting to the SVP, Navan Events, this leader will oversee a multi-country organisation responsible for event strategy, planning, venue sourcing, supplier contracting, registration, attendee management, event production, onsite delivery, and reconciliation. They will establish globally consistent standards while enabling regional teams to respond effectively to local clients, markets, and suppliers. The VP will partner closely with the Senior Director, Global Event Travel, who owns online and offline event travel operations. This is a hands-on transformation role. The VP will integrate teams and capabilities across Navan and Reed & Mackay to align under Navan Events, improve the economics and scalability of managed event services, and build the leadership, processes, and technology required for the next stage of growth. What you'll do: Unify Navan and Reed & Mackay teams, capabilities, technology and operating practices. Establish scalable service, staffing, and delivery models that improve profitability without compromising client experience. Make investment and resource-allocation decisions based on growth, client value, operating expense, workforce capacity, operational risk, and expected return. Define and implement the target operating model for Event Management across the UK and Europe. Standardise roles, processes, controls, systems, data, and performance measures while preserving clear local accountability and market expertise. Hold executive accountability for the quality and commercial performance of managed event programmes. Serve as executive sponsor and escalation owner for strategic clients and complex or high-profile programmes. Establish standards for delivery quality, supplier management, contracting, budget control, reconciliation, risk management, and service recovery. Own the operational technology strategy for Event Management. Partner with Product and Engineering to prioritise platform capabilities, automate manual workflows, improve client visibility, and ensure new products are operationally ready and adopted successfully. Lead a multi-layer, multi-country organisation comprising country directors, functional leaders, managers, and event professionals across the UK and Europe. Build a high-performing team across countries. Set clear expectations, hold leaders accountable for commercial, client, operational, and people outcomes, and create credible succession and development pathways for critical roles. Surface performance and operational issues early, explain their commercial implications, and give leadership clear recommendations for resolving them. Communicate change to the organisation with transparency, clarity, and confidence. Drive M&E business growth. Partner with Sales and Customer Success to shape the regional growth plan, qualify opportunities, define service scope and pricing, and ensure new business is operationally ready. Hold teams accountable for delivering contracted commitments and retaining profitable revenue. How success will be measured: Success means delivering on what the Sales team sells and creating an operational flywheel that brings customers back and retains revenue. It will be measured through: Gross margin, operating expense, and forecast performance Client retention, satisfaction, and service quality Employee engagement, retention, leadership development, and succession readiness Budget performance, team utilisation, productivity, and cost-to-serve Adoption of common platforms, processes, and reporting Delivery of integration and regional growth milestones What we're looking for: 12+ years in meetings and events, experiential, hospitality, or another complex managed-services environment. Significant experience leading multi-country, multi-layer Event Management organisations. Strong knowledge of venue sourcing, supplier contracting, registration, attendee management, event production, and agency economics. Demonstrated success integrating organisations, modernising operating models, or leading large-scale transformation. Commercial ownership experience: operating budget, gross margin/contribution margin, forecasting, pricing, capacity forecasting, cost-to-serve and productivity Experience serving as executive sponsor for complex enterprise clients. Evidence of building high-performing leadership teams and credible succession pipelines. Ability to operate across different European employment, regulatory, supplier, and cultural environments. Experience partnering with Product and Engineering teams to digitise or automate service operations. About Navan Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at Culture of Excellence Our team is our competitive edge - a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we've been recognized as a Best Place to Work by Built In (), a G2 Best Global Software Company (), Forbes Cloud 100 (), and CNBC Disruptor 50 (). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life. Our Benefits Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan's success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you're based, our benefits evolve with you. Workplace Policy Navan believes in the value of in-person connections, whether that's sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces - in the U.S., Europe, and Asia, among others - that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at . Candidate Privacy Notice and Use of AI As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here. Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan's website and all Navan recruiters will be reachable through an email address ending in or " click apply for full job details
