Group Head of Health & Safety Location: Flexible (weekly London visit; hybrid site travel) Salary: Up to 120,000 Sector: Private Equity / Multi-Business Group Irwin and Colton are partnering with a rapidly growing, private equity-owned group to appoint a Group Head of Health & Safety. Reporting to the CEO, this is the most senior H&S role across the group, responsible for setting the vision, governance, and performance framework for health and safety while enabling subsidiary leadership teams to own and deliver outcomes within their operations. Given the group's acquisitive growth strategy, the role is highly transformational. The successful candidate will design, embed, and continuously evolve a scalable, best-in-class H&S operating model, including the onboarding and integration of newly acquired businesses. The role balances strategic oversight with pragmatic delivery, protecting people while supporting commercial growth and investor expectations. Key Responsibilities Group Strategy, Leadership & Transformation Build a scalable strategic and operating framework suitable for a decentralised, multi-risk portfolio Define the target-state model, governance, roles, and Group-subsidiary interfaces Act as senior H&S advisor to the Executive, Board, and Investors Governance, Risk & Private Equity Oversight Set group-wide policies, standards, minimum requirements, and risk appetite Establish assurance mechanisms, escalation thresholds, and governance forums Ensure compliance across jurisdictions and readiness for diligence, refinancing, or exit Lead Board and investor reporting on performance, risk, and emerging issues Data, Insight & Performance Own group H&S performance management, KPIs, leading indicators, and systems Implement data-led insight, trend analysis, and predictive risk management Drive consistency and quality of reporting while enabling local ownership Subsidiary Engagement & Integration Partner with subsidiary leaders to embed strong safety cultures and accountability Lead onboarding and uplift of newly acquired businesses Provide expert support and challenge without removing operational ownership Risk, Assurance & Culture Oversee risk identification, audits, incident investigation, and corrective action Build and lead a small, high-impact central H&S capability Define competence standards and develop H&S capability at all levels Candidate Profile NEBOSH Diploma (or equivalent); CertIOSH minimum Senior H&S leadership experience in complex, multi-site or multi-business environments Group-level experience, ideally within private equity or decentralised organisations Proven track record of building or transforming H&S frameworks Strategic, commercially astute leader with strong Board-level influence For more information on this opportunity or to discuss your next career move, contact Matthew Cathcart on (0) (phone number removed) or apply here. Irwin and Colton are a specialist Health and Safety recruitment company based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website (url removed)
Aug 24, 2026
Full time
Group Head of Health & Safety Location: Flexible (weekly London visit; hybrid site travel) Salary: Up to 120,000 Sector: Private Equity / Multi-Business Group Irwin and Colton are partnering with a rapidly growing, private equity-owned group to appoint a Group Head of Health & Safety. Reporting to the CEO, this is the most senior H&S role across the group, responsible for setting the vision, governance, and performance framework for health and safety while enabling subsidiary leadership teams to own and deliver outcomes within their operations. Given the group's acquisitive growth strategy, the role is highly transformational. The successful candidate will design, embed, and continuously evolve a scalable, best-in-class H&S operating model, including the onboarding and integration of newly acquired businesses. The role balances strategic oversight with pragmatic delivery, protecting people while supporting commercial growth and investor expectations. Key Responsibilities Group Strategy, Leadership & Transformation Build a scalable strategic and operating framework suitable for a decentralised, multi-risk portfolio Define the target-state model, governance, roles, and Group-subsidiary interfaces Act as senior H&S advisor to the Executive, Board, and Investors Governance, Risk & Private Equity Oversight Set group-wide policies, standards, minimum requirements, and risk appetite Establish assurance mechanisms, escalation thresholds, and governance forums Ensure compliance across jurisdictions and readiness for diligence, refinancing, or exit Lead Board and investor reporting on performance, risk, and emerging issues Data, Insight & Performance Own group H&S performance management, KPIs, leading indicators, and systems Implement data-led insight, trend analysis, and predictive risk management Drive consistency and quality of reporting while enabling local ownership Subsidiary Engagement & Integration Partner with subsidiary leaders to embed strong safety cultures and accountability Lead onboarding and uplift of newly acquired businesses Provide expert support and challenge without removing operational ownership Risk, Assurance & Culture Oversee risk identification, audits, incident investigation, and corrective action Build and lead a small, high-impact central H&S capability Define competence standards and develop H&S capability at all levels Candidate Profile NEBOSH Diploma (or equivalent); CertIOSH minimum Senior H&S leadership experience in complex, multi-site or multi-business environments Group-level experience, ideally within private equity or decentralised organisations Proven track record of building or transforming H&S frameworks Strategic, commercially astute leader with strong Board-level influence For more information on this opportunity or to discuss your next career move, contact Matthew Cathcart on (0) (phone number removed) or apply here. Irwin and Colton are a specialist Health and Safety recruitment company based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website (url removed)
Head of Learning & DevelopmentApplylocations: London: Manchester: Liverpool: Bristol: Birminghamtime type: Full timeposted on: Posted Todayjob requisition id: R20571 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy -and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is more than just a function, it's a key enabler of our people strategy. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Our firmwide L&D function works hand-in-hand with the business to pinpoint and address learning needs, developing and delivering innovative, high-quality and commercially viable learning and development opportunities that enable both individual growth of our people and achievement of our firm's strategic priorities, all whilst adhering to the regulatory standards expected of us as a professional services firm. Our goal is to cultivate a learning culture that equips our people with the knowledge and skills they need to achieve their personal and professional aspirations alongside delivering excellence for our clients. Our team of L&D professionals spans across a number of BDO offices, with a significant presence in our vibrant London office. Regular travel to London and other locations will be required.Are you ready to broaden your horizons and make a significant impact in the world of Learning and Development? Here is your chance to play a pivotal role in shaping the future of learning strategy by joining our leadership team. We are seeking a talented, high-performing and ambitious senior manager to join our team in one of our leadership positions, as Head of Learning & Development (Head of L&D). We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders.You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. Role overview The Head of L&D role is a senior leadership role responsible for managing the firmwide L&D function. Initially, the role will primarily focus on supporting the Audit stream, with a view to expanding across other streams over time, with future activities informed by a detailed learning needs analysis exercise to be performed shortly. Reporting to the Director of L&D, this role involves collaborating with other central teams to deliver effective, high-quality learning aligned with strategic priorities. Why Join Us? Strategic Influence: Play a key role in shaping L&D strategy, ensuring learning meeting individual and business needs, supports strategic priorities and meets compliance requirements. Innovative Environment: Join a team that values innovation, collaboration, and continuous improvement. Be part of our effort to drive positive change and promote learning culture, using cutting-edge tools and leveraging the latest design thinking to enhance our learning offering. Leadership Role: Work directly with senior stakeholders to achieve strategic and operational goals. Professional Growth: Coach and support the team and represent BDO at external events. Key responsibilities Lead the day-to-day operations of the L&D function, collaborating with the Head of Professional Qualification, Head of Talent & Leadership and other people teams to ensure our learning offering is cohesive and aligned with strategic objectives. Develop and maintain L&D curriculums (firmwide and stream-wide), informed by the learning needs analysis, including core technical learning, skill learning, milestone programmes and ad hoc programmes. Manage priorities to ensure delivery of agreed curriculums on time and to expected quality standards. Balance people, quality and growth aims as appropriate. Support with regulatory compliance including developing responses to formal and informal queries and directly engaging with the firm's regulators where needed. Ongoing engagement with central teams and the individual streams to identify emerging L&D needs and develop effective responses (at either the firmwide or stream-wide level). Maintain of quality assurances procedures for learning and development across BDO, to ensure learning meets the needs of the learner, support BDO commercial aims and meets expected quality standards. Oversee the operation of systems, controls and processes across the learning cycle, proactively assess and manage risks, and drive continuous improvement as part of the firm's System of Quality Management. Establish metrics to measure learning effectiveness and manage risk, monitoring these regulatory and reporting to those charged with governance as appropriate, to support effective operations and achievement of strategic outcomes. Handle budgeting and ongoing financial management, providing clear justification for deviations from budget and actively managing commercial risks. Bring innovation, tools and the latest design thinking into our learning offering. Provide insight into the latest thinking and best practice across L&D, making recommendations to the Director of L&D around L&D strategy and supporting operational transformation / efficiency across the function. Advocate L&D activities and promote a strong learning culture. Role model BDO Values and represent BDO at networking and other business events, ensuring a clear learning narrative in the marketplace, contributing the learning discussion, and influencing the future landscape.Initial role responsibilities will be focused on leading delivery of the Audit required learning curriculum. Over time, the remit of this role will evolve, informed by the detailed learning needs analysis, and it is expected to broaden to include both firmwide and other stream (Tax, Deals, Consulting, Risk and Outsourcing) learning. The exact timing and nature of these wider activities has yet to be determined. The responsibilities outlined however are applicable to both the immediate role and any future evolution. The knowledge, skills and experience are consistent. What are we looking for? Experienced Senior Manager, preferably with a Learning & Development background. Strong understanding of Audit and the regulatory environment (particularly important given the immediate focus of the role). Ability to build and maintain strong relationships with senior stakeholders and suppliers. Proven ability to influence and drive forward strategic projects. Strong project management skills and ability to prioritise. Critical thinking and pragmatic problem-solving skills. Commercial mindset with a focus on operational excellence. Commitment to quality and excellence in delivery. Strong leadership skills, including an ability to coach, develop and inspire people to reach their potential. Professionalism and gravitas to represent the firm among senior leaders (both internally and externally) Collaborative mindset and alignment with BDO Values. Excellent analytical, interpersonal and communication skills. Understanding of business strategy and goals. An Audit background would be beneficial but is not essential.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect are one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . click apply for full job details
Aug 24, 2026
Full time
Head of Learning & DevelopmentApplylocations: London: Manchester: Liverpool: Bristol: Birminghamtime type: Full timeposted on: Posted Todayjob requisition id: R20571 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy -and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is more than just a function, it's a key enabler of our people strategy. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Our firmwide L&D function works hand-in-hand with the business to pinpoint and address learning needs, developing and delivering innovative, high-quality and commercially viable learning and development opportunities that enable both individual growth of our people and achievement of our firm's strategic priorities, all whilst adhering to the regulatory standards expected of us as a professional services firm. Our goal is to cultivate a learning culture that equips our people with the knowledge and skills they need to achieve their personal and professional aspirations alongside delivering excellence for our clients. Our team of L&D professionals spans across a number of BDO offices, with a significant presence in our vibrant London office. Regular travel to London and other locations will be required.Are you ready to broaden your horizons and make a significant impact in the world of Learning and Development? Here is your chance to play a pivotal role in shaping the future of learning strategy by joining our leadership team. We are seeking a talented, high-performing and ambitious senior manager to join our team in one of our leadership positions, as Head of Learning & Development (Head of L&D). We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders.You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. Role overview The Head of L&D role is a senior leadership role responsible for managing the firmwide L&D function. Initially, the role will primarily focus on supporting the Audit stream, with a view to expanding across other streams over time, with future activities informed by a detailed learning needs analysis exercise to be performed shortly. Reporting to the Director of L&D, this role involves collaborating with other central teams to deliver effective, high-quality learning aligned with strategic priorities. Why Join Us? Strategic Influence: Play a key role in shaping L&D strategy, ensuring learning meeting individual and business needs, supports strategic priorities and meets compliance requirements. Innovative Environment: Join a team that values innovation, collaboration, and continuous improvement. Be part of our effort to drive positive change and promote learning culture, using cutting-edge tools and leveraging the latest design thinking to enhance our learning offering. Leadership Role: Work directly with senior stakeholders to achieve strategic and operational goals. Professional Growth: Coach and support the team and represent BDO at external events. Key responsibilities Lead the day-to-day operations of the L&D function, collaborating with the Head of Professional Qualification, Head of Talent & Leadership and other people teams to ensure our learning offering is cohesive and aligned with strategic objectives. Develop and maintain L&D curriculums (firmwide and stream-wide), informed by the learning needs analysis, including core technical learning, skill learning, milestone programmes and ad hoc programmes. Manage priorities to ensure delivery of agreed curriculums on time and to expected quality standards. Balance people, quality and growth aims as appropriate. Support with regulatory compliance including developing responses to formal and informal queries and directly engaging with the firm's regulators where needed. Ongoing engagement with central teams and the individual streams to identify emerging L&D needs and develop effective responses (at either the firmwide or stream-wide level). Maintain of quality assurances procedures for learning and development across BDO, to ensure learning meets the needs of the learner, support BDO commercial aims and meets expected quality standards. Oversee the operation of systems, controls and processes across the learning cycle, proactively assess and manage risks, and drive continuous improvement as part of the firm's System of Quality Management. Establish metrics to measure learning effectiveness and manage risk, monitoring these regulatory and reporting to those charged with governance as appropriate, to support effective operations and achievement of strategic outcomes. Handle budgeting and ongoing financial management, providing clear justification for deviations from budget and actively managing commercial risks. Bring innovation, tools and the latest design thinking into our learning offering. Provide insight into the latest thinking and best practice across L&D, making recommendations to the Director of L&D around L&D strategy and supporting operational transformation / efficiency across the function. Advocate L&D activities and promote a strong learning culture. Role model BDO Values and represent BDO at networking and other business events, ensuring a clear learning narrative in the marketplace, contributing the learning discussion, and influencing the future landscape.Initial role responsibilities will be focused on leading delivery of the Audit required learning curriculum. Over time, the remit of this role will evolve, informed by the detailed learning needs analysis, and it is expected to broaden to include both firmwide and other stream (Tax, Deals, Consulting, Risk and Outsourcing) learning. The exact timing and nature of these wider activities has yet to be determined. The responsibilities outlined however are applicable to both the immediate role and any future evolution. The knowledge, skills and experience are consistent. What are we looking for? Experienced Senior Manager, preferably with a Learning & Development background. Strong understanding of Audit and the regulatory environment (particularly important given the immediate focus of the role). Ability to build and maintain strong relationships with senior stakeholders and suppliers. Proven ability to influence and drive forward strategic projects. Strong project management skills and ability to prioritise. Critical thinking and pragmatic problem-solving skills. Commercial mindset with a focus on operational excellence. Commitment to quality and excellence in delivery. Strong leadership skills, including an ability to coach, develop and inspire people to reach their potential. Professionalism and gravitas to represent the firm among senior leaders (both internally and externally) Collaborative mindset and alignment with BDO Values. Excellent analytical, interpersonal and communication skills. Understanding of business strategy and goals. An Audit background would be beneficial but is not essential.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect are one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . click apply for full job details
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority and woman owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World class facilities and the technology you need to thrive - in our offices or yours. Job Summary This role represents a unique opportunity to enhance and mature SHI's enterprise risk and compliance framework within a fast growing, global technology solutions business. As part of SHI's Global Compliance program, the Director of Risk Management will help establish the structure, disciplines, and operating rhythm needed to embed integrity, accountability, and transparency across the business. Reporting into Business Assurance (GRC) this leader will shape and execute the enterprise risk and compliance agenda, translating risk into clear, decision ready insights and helping the organization move from fragmented practices to a cohesive, scalable, and practical function. You will work closely with the Leader of Business Assurance (GRC) and partner cross functionally with Legal, InfoSec, IT, Finance, Sales Operations, HR, Privacy, Vendor Management, and Internal Audit to build fit for purpose governance, escalation, and reporting mechanisms. This role is ideal for a Senior risk professional who is already operating at this level and is motivated by the opportunity to apply their experience, judgment, and leadership to build a world class risk and compliance capability and leave a lasting mark. Success will be measured by the establishment of clear risk ownership, consistently effective controls, disciplined issue management, and credible reporting that enables confident leadership decisions and protects SHI's growth, reputation, and customer trust. Role Description Enterprise Risk Management, Risk and Control Self-Assessment Lead the development and maturing of the ERM approach, including risk assessments, risk taxonomy, and articulating the risk appetite and tolerances. Establish and embed a scalable Risk & Control Self-Assessment program to ensure risks are consistently identified, assessed, and mitigated. Define and implement Key Risk Indicators for priority risks (e.g., third party risk, anticorruption, privacy, information security, trade compliance, fraud, order to cash). Introduce monitoring and testing practices to surface emerging risks and support timely escalation. Governance & Escalation Stand up and facilitate the Risk and Compliance Functional Steering Committee, creating a consistent forum for cross functional alignment and decision making. Act as a central coordination point for material risk and compliance issues, supporting structured escalation, options analysis, and remediation tracking. Establish clear reporting and escalation pathways to leadership. Compliance Framework & Culture Build and maintain a practical governance framework, including policies, standards, and procedures aligned to SHI's operating model. Partner with Legal and HR to strengthen Code of Conduct and ethics coverage. Develop targeted, role based training and communications. Embed compliance considerations into all operational workflows. Third Party & Operational Risk Design and mature third party risk segmentation, due diligence, and lifecycle oversight. Coordinate with InfoSec and Privacy on security and data protection requirements. Partner with Operations and Finance to enhance controls around export compliance, channel integrity, and fraud risk. Testing, Reporting & Enablement Establish independent testing and assurance activities to validate control effectiveness and remediation. Deliver clear, concise executive reporting focused on insights, trends, and priorities. Help select, implement, and optimize risk and compliance tools, dashboards, and analytics over time. Leadership Build and develop a high performing risk and compliance team as the function matures. Promote a culture of accountability, practicality, and continuous improvement. Behaviors and Competencies Strategic Thinking: Analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions. Leadership: Take ownership of complex initiatives, collaborate with others in decision making processes, and drive team performance. Business Acumen: Understand the business and right size controls to support growth. Communication: Effectively communicate information to diverse audiences, facilitate and mentor others in effective communication. Collaboration: Foster a collaborative environment with peers across the organization. Problem Solving: Proactively identify and take ownership of complex problem solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes. Ethics: Uphold integrity and ethics across the organization. Attention to Detail: Drive multiple projects, maintaining a high level of detail, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks. Risk Management: Evaluate the risk landscape and identify pragmatics solutions. Continuous Improvement: Identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts. Skill Level Requirements Lead the development and maturation of enterprise risk management and Risk & Control Self Assessment programs. Establish governance forums, escalation pathways, and executive level reporting. Define and monitor Key Risk Indicators across priority risk areas (e.g., third party, anticorruption, privacy, security, trade, fraud, order to cash). Build a practical compliance framework (policies, training, workflows) embedded into how the business operates. Strengthen third party and operational risk practices in partnership with cross functional teams. Introduce monitoring, testing, and assurance to validate control effectiveness. Other Requirements A senior risk and compliance professional already performing this role and ready to leave a lasting mark. 10+ years' experience in enterprise risk, compliance, or internal controls within Technology or IT resale is preferable. Proven experience building or significantly maturing ERM, RCSA, and third party risk programs. Comfortable influencing across a matrix and engaging executive leadership. Motivated by building, not maintaining-practical, commercial, and outcomes focused. Ability to travel - 10%. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority and woman owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World class facilities and the technology you need to thrive - in our offices or yours.
Aug 24, 2026
Full time
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority and woman owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World class facilities and the technology you need to thrive - in our offices or yours. Job Summary This role represents a unique opportunity to enhance and mature SHI's enterprise risk and compliance framework within a fast growing, global technology solutions business. As part of SHI's Global Compliance program, the Director of Risk Management will help establish the structure, disciplines, and operating rhythm needed to embed integrity, accountability, and transparency across the business. Reporting into Business Assurance (GRC) this leader will shape and execute the enterprise risk and compliance agenda, translating risk into clear, decision ready insights and helping the organization move from fragmented practices to a cohesive, scalable, and practical function. You will work closely with the Leader of Business Assurance (GRC) and partner cross functionally with Legal, InfoSec, IT, Finance, Sales Operations, HR, Privacy, Vendor Management, and Internal Audit to build fit for purpose governance, escalation, and reporting mechanisms. This role is ideal for a Senior risk professional who is already operating at this level and is motivated by the opportunity to apply their experience, judgment, and leadership to build a world class risk and compliance capability and leave a lasting mark. Success will be measured by the establishment of clear risk ownership, consistently effective controls, disciplined issue management, and credible reporting that enables confident leadership decisions and protects SHI's growth, reputation, and customer trust. Role Description Enterprise Risk Management, Risk and Control Self-Assessment Lead the development and maturing of the ERM approach, including risk assessments, risk taxonomy, and articulating the risk appetite and tolerances. Establish and embed a scalable Risk & Control Self-Assessment program to ensure risks are consistently identified, assessed, and mitigated. Define and implement Key Risk Indicators for priority risks (e.g., third party risk, anticorruption, privacy, information security, trade compliance, fraud, order to cash). Introduce monitoring and testing practices to surface emerging risks and support timely escalation. Governance & Escalation Stand up and facilitate the Risk and Compliance Functional Steering Committee, creating a consistent forum for cross functional alignment and decision making. Act as a central coordination point for material risk and compliance issues, supporting structured escalation, options analysis, and remediation tracking. Establish clear reporting and escalation pathways to leadership. Compliance Framework & Culture Build and maintain a practical governance framework, including policies, standards, and procedures aligned to SHI's operating model. Partner with Legal and HR to strengthen Code of Conduct and ethics coverage. Develop targeted, role based training and communications. Embed compliance considerations into all operational workflows. Third Party & Operational Risk Design and mature third party risk segmentation, due diligence, and lifecycle oversight. Coordinate with InfoSec and Privacy on security and data protection requirements. Partner with Operations and Finance to enhance controls around export compliance, channel integrity, and fraud risk. Testing, Reporting & Enablement Establish independent testing and assurance activities to validate control effectiveness and remediation. Deliver clear, concise executive reporting focused on insights, trends, and priorities. Help select, implement, and optimize risk and compliance tools, dashboards, and analytics over time. Leadership Build and develop a high performing risk and compliance team as the function matures. Promote a culture of accountability, practicality, and continuous improvement. Behaviors and Competencies Strategic Thinking: Analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions. Leadership: Take ownership of complex initiatives, collaborate with others in decision making processes, and drive team performance. Business Acumen: Understand the business and right size controls to support growth. Communication: Effectively communicate information to diverse audiences, facilitate and mentor others in effective communication. Collaboration: Foster a collaborative environment with peers across the organization. Problem Solving: Proactively identify and take ownership of complex problem solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes. Ethics: Uphold integrity and ethics across the organization. Attention to Detail: Drive multiple projects, maintaining a high level of detail, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks. Risk Management: Evaluate the risk landscape and identify pragmatics solutions. Continuous Improvement: Identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts. Skill Level Requirements Lead the development and maturation of enterprise risk management and Risk & Control Self Assessment programs. Establish governance forums, escalation pathways, and executive level reporting. Define and monitor Key Risk Indicators across priority risk areas (e.g., third party, anticorruption, privacy, security, trade, fraud, order to cash). Build a practical compliance framework (policies, training, workflows) embedded into how the business operates. Strengthen third party and operational risk practices in partnership with cross functional teams. Introduce monitoring, testing, and assurance to validate control effectiveness. Other Requirements A senior risk and compliance professional already performing this role and ready to leave a lasting mark. 10+ years' experience in enterprise risk, compliance, or internal controls within Technology or IT resale is preferable. Proven experience building or significantly maturing ERM, RCSA, and third party risk programs. Comfortable influencing across a matrix and engaging executive leadership. Motivated by building, not maintaining-practical, commercial, and outcomes focused. Ability to travel - 10%. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority and woman owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World class facilities and the technology you need to thrive - in our offices or yours.
About The Role and Team Quantum Motion is a fast-growing quantum computing scale-up based in London founded by internationally renowned researchers from UCL and Oxford University with over 40 years' experience in developing qubits and quantum computing architectures. Bringing together state-of-the- art cryogenic facilities and an outstanding interdisciplinary team, we are developing quantum processors based on industrial-grade silicon chips, with the potential to radically transform computing power in areas such as materials modelling, medicine, artificial intelligence and more. Our Team Since 2021 our team has been listed every year in the "Top 100 Startups worth watching" in the EE Times, and our technology breakthroughs have been featured in The Telegraph, BBC and the New Statesman. Our founders are internationally renowned researchers from UCL and Oxford University who have pioneered the development of qubits and quantum computing architectures. Our chairman is the co founder of Cadence and Synopsys, the two leading companies in the area of Electronic Design Automation. We're backed by a team of top tier investors, and we have recently closed our Series C funding of $160 million. We bring together the brightest quantum engineers, integrated circuit (IC) engineers, quantum computing theoreticians and software engineers to create a unique, world leading team, working together closely to maximise our combined expertise. Our collaborative and interdisciplinary culture is an ideal fit for anyone who thrives in a cutting edge research and development environment focused on tackling big challenges and contributing to the development of scalable quantum computers based on silicon technology. Our team of 100+ is based in Oxford and London, with a centre of mass in our Islington lab. Functions of the Role As Director of Systems Delivery, you will build and lead the function responsible for the complete lifecycle of Quantum Motion's full stack silicon quantum systems, from initial programme planning, build, and integration through commissioning, acceptance testing, and handover. You will drive cross functional alignment across hardware, software, systems integration, and operations. Key priorities include establishing delivery playbooks, acceptance protocols, and customer site infrastructure readiness, while synchronising complex silicon bring up with agile software developments. We are seeking a pragmatic leader with proven experience managing multidisciplinary teams to deploy first of a kind, deep tech systems into field environments. Direct hardware experience in silicon, semiconductor, or advanced physical instrumentation is mandatory; you must understand physical build constraints, microelectronics/systems integration, and environmental facility requirements. Full Stack System Execution: Lead the Systems Delivery capability to execute internal full stack system deployments, bridging physical hardware with full stack software from assembly through customer handover. Cross Functional Alignment: Coordinate across hardware, software, product, and operations teams to align physical hardware build schedules with software release cycles, managing dependency interfaces and trade offs. Site Infrastructure Readiness: Oversee internal and customer site infrastructure preparation to ensure physical environments are ready for deployment. Acceptance Testing & Governance: Implement delivery schedules, risk management, and formal acceptance testing protocols. Service & Operational Handoff: Establish post installation support frameworks, handovers, and field engineering processes to guarantee long term operational uptime. Process Standardisation: Build scalable playbooks, quality standards, and repeatable processes for integration, validation, and operational readiness. Supply Chain Management: Manage technical hardware procurement, key vendor relationships, and supplier performance supporting delivery timelines. Commercial Scoping Support: Provide technical scoping, feasibility input, and operational planning for commercial proposals while fostering team accountability. Experience - Essentials Must have proven experience managing physical hardware systems (e.g., quantum, semiconductor, aerospace, or advanced scientific instrumentation) with a realistic understanding of physical build constraints and lead times. Demonstrated background managing hardware software integration, physical systems validation, and site installation constraints. Experience building, managing, and mentoring hardware, systems integration, or field delivery teams. Track record of taking first of a kind physical hardware platforms from prototype to repeatable deployment models. Hands on experience managing facility readiness and running structured customer acceptance protocols. Strong project management expertise tracking HW/SW critical paths, project budgets, risk registers, and executive reporting. Direct experience overseeing technical vendors, supplier selection, and component procurement. Strong communication skills with key stakeholders, including executive, technical, and customer audiences. Willingness and eligibility to travel internationally to customer sites as required. Experience - Desirable Direct technical background in quantum computing systems, cryogenic systems, silicon platforms, or HPC architectures. Experience establishing post delivery field support, service handoffs, or customer support operations for complex hardware. Experience scaling system assembly and delivery operations within a deep tech environment. Experience supporting hardware/software technical scoping for commercial proposals. Benefits Be part of a creative, world leading team Competitive salary and share options scheme Contributory pension scheme Group private medical insurance scheme Life Assurance Cycle to work Scheme Central London location EEO Statement Quantum Motion is committed to providing equal employment opportunity and does not discriminate based on age, sex, sexual orientation, gender identity, race, colour, religion, disability status, marital status, pregnancy, gender reassignment or any other protected characteristics covered by the Equality Act 2010. Internal Job Reference Number 1717 Find Jobs in United Kingdom on Arbeitnow
Aug 24, 2026
Full time
About The Role and Team Quantum Motion is a fast-growing quantum computing scale-up based in London founded by internationally renowned researchers from UCL and Oxford University with over 40 years' experience in developing qubits and quantum computing architectures. Bringing together state-of-the- art cryogenic facilities and an outstanding interdisciplinary team, we are developing quantum processors based on industrial-grade silicon chips, with the potential to radically transform computing power in areas such as materials modelling, medicine, artificial intelligence and more. Our Team Since 2021 our team has been listed every year in the "Top 100 Startups worth watching" in the EE Times, and our technology breakthroughs have been featured in The Telegraph, BBC and the New Statesman. Our founders are internationally renowned researchers from UCL and Oxford University who have pioneered the development of qubits and quantum computing architectures. Our chairman is the co founder of Cadence and Synopsys, the two leading companies in the area of Electronic Design Automation. We're backed by a team of top tier investors, and we have recently closed our Series C funding of $160 million. We bring together the brightest quantum engineers, integrated circuit (IC) engineers, quantum computing theoreticians and software engineers to create a unique, world leading team, working together closely to maximise our combined expertise. Our collaborative and interdisciplinary culture is an ideal fit for anyone who thrives in a cutting edge research and development environment focused on tackling big challenges and contributing to the development of scalable quantum computers based on silicon technology. Our team of 100+ is based in Oxford and London, with a centre of mass in our Islington lab. Functions of the Role As Director of Systems Delivery, you will build and lead the function responsible for the complete lifecycle of Quantum Motion's full stack silicon quantum systems, from initial programme planning, build, and integration through commissioning, acceptance testing, and handover. You will drive cross functional alignment across hardware, software, systems integration, and operations. Key priorities include establishing delivery playbooks, acceptance protocols, and customer site infrastructure readiness, while synchronising complex silicon bring up with agile software developments. We are seeking a pragmatic leader with proven experience managing multidisciplinary teams to deploy first of a kind, deep tech systems into field environments. Direct hardware experience in silicon, semiconductor, or advanced physical instrumentation is mandatory; you must understand physical build constraints, microelectronics/systems integration, and environmental facility requirements. Full Stack System Execution: Lead the Systems Delivery capability to execute internal full stack system deployments, bridging physical hardware with full stack software from assembly through customer handover. Cross Functional Alignment: Coordinate across hardware, software, product, and operations teams to align physical hardware build schedules with software release cycles, managing dependency interfaces and trade offs. Site Infrastructure Readiness: Oversee internal and customer site infrastructure preparation to ensure physical environments are ready for deployment. Acceptance Testing & Governance: Implement delivery schedules, risk management, and formal acceptance testing protocols. Service & Operational Handoff: Establish post installation support frameworks, handovers, and field engineering processes to guarantee long term operational uptime. Process Standardisation: Build scalable playbooks, quality standards, and repeatable processes for integration, validation, and operational readiness. Supply Chain Management: Manage technical hardware procurement, key vendor relationships, and supplier performance supporting delivery timelines. Commercial Scoping Support: Provide technical scoping, feasibility input, and operational planning for commercial proposals while fostering team accountability. Experience - Essentials Must have proven experience managing physical hardware systems (e.g., quantum, semiconductor, aerospace, or advanced scientific instrumentation) with a realistic understanding of physical build constraints and lead times. Demonstrated background managing hardware software integration, physical systems validation, and site installation constraints. Experience building, managing, and mentoring hardware, systems integration, or field delivery teams. Track record of taking first of a kind physical hardware platforms from prototype to repeatable deployment models. Hands on experience managing facility readiness and running structured customer acceptance protocols. Strong project management expertise tracking HW/SW critical paths, project budgets, risk registers, and executive reporting. Direct experience overseeing technical vendors, supplier selection, and component procurement. Strong communication skills with key stakeholders, including executive, technical, and customer audiences. Willingness and eligibility to travel internationally to customer sites as required. Experience - Desirable Direct technical background in quantum computing systems, cryogenic systems, silicon platforms, or HPC architectures. Experience establishing post delivery field support, service handoffs, or customer support operations for complex hardware. Experience scaling system assembly and delivery operations within a deep tech environment. Experience supporting hardware/software technical scoping for commercial proposals. Benefits Be part of a creative, world leading team Competitive salary and share options scheme Contributory pension scheme Group private medical insurance scheme Life Assurance Cycle to work Scheme Central London location EEO Statement Quantum Motion is committed to providing equal employment opportunity and does not discriminate based on age, sex, sexual orientation, gender identity, race, colour, religion, disability status, marital status, pregnancy, gender reassignment or any other protected characteristics covered by the Equality Act 2010. Internal Job Reference Number 1717 Find Jobs in United Kingdom on Arbeitnow
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall's most strategic countries. This is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall's trajectory. We are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results - while keeping things human, fun, and fast. Key Responsibilities Own and drive end-to-end GTM performance Full ownership of the regional GTM strategy and execution, from pipeline generation to renewals and expansion Accountability for pipeline creation, bookings, ARR growth, retention, and expansion Ensuring tight alignment with Marketing, Partnerships, Product at a regional/ global level Execute ambitious growth targets Translate company-level growth objectives into clear local plans and execution priorities Drive consistent over performance through strong operating cadence, forecasting, and performance management Lead AI-driven growth Make Aircall's AI Product Suite a central pillar of the local GTM motion Ensure teams are equipped to sell business outcomes and AI-driven value, not just features Identify and unlock new expansion levers through AI (upsell, cross-sell, new segments) Collaborate cross-functionally Partner closely with Product to influence roadmap priorities and bring customer insights to AI innovation Work hand-in-hand with Marketing to drive demand generation, positioning, and regional GTM campaigns Develop and scale Partnerships as a strategic growth lever, including tech, channel, and ecosystem partners Build and inspire high-performing teams Lead, coach, and develop GTM teams across the region Foster a culture of excellence, ownership, and accountability Attract and retain top talent in a highly competitive environment Why join us? Key moment to join Aircall in terms of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find Jobs in United Kingdom on Arbeitnow
Aug 24, 2026
Full time
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall's most strategic countries. This is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall's trajectory. We are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results - while keeping things human, fun, and fast. Key Responsibilities Own and drive end-to-end GTM performance Full ownership of the regional GTM strategy and execution, from pipeline generation to renewals and expansion Accountability for pipeline creation, bookings, ARR growth, retention, and expansion Ensuring tight alignment with Marketing, Partnerships, Product at a regional/ global level Execute ambitious growth targets Translate company-level growth objectives into clear local plans and execution priorities Drive consistent over performance through strong operating cadence, forecasting, and performance management Lead AI-driven growth Make Aircall's AI Product Suite a central pillar of the local GTM motion Ensure teams are equipped to sell business outcomes and AI-driven value, not just features Identify and unlock new expansion levers through AI (upsell, cross-sell, new segments) Collaborate cross-functionally Partner closely with Product to influence roadmap priorities and bring customer insights to AI innovation Work hand-in-hand with Marketing to drive demand generation, positioning, and regional GTM campaigns Develop and scale Partnerships as a strategic growth lever, including tech, channel, and ecosystem partners Build and inspire high-performing teams Lead, coach, and develop GTM teams across the region Foster a culture of excellence, ownership, and accountability Attract and retain top talent in a highly competitive environment Why join us? Key moment to join Aircall in terms of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find Jobs in United Kingdom on Arbeitnow
Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: Lead all aspects of Quality across pharmaceutical, medical and industrial operations. Develop and implement quality strategies aligned to wider business objectives. Provide leadership to multi-site quality teams, developing talent and succession plans. Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. Lead customer, regulatory and third-party audits and inspections. Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. A strong understanding of GMP and pharmaceutical quality systems. Proven experience leading, developing and mentoring Quality professionals. Experience operating within complex manufacturing environments where safety, quality and compliance are critical. A track record of building high-performing teams and driving continuous improvement initiatives. Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633
Aug 23, 2026
Full time
Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: Lead all aspects of Quality across pharmaceutical, medical and industrial operations. Develop and implement quality strategies aligned to wider business objectives. Provide leadership to multi-site quality teams, developing talent and succession plans. Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. Lead customer, regulatory and third-party audits and inspections. Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. A strong understanding of GMP and pharmaceutical quality systems. Proven experience leading, developing and mentoring Quality professionals. Experience operating within complex manufacturing environments where safety, quality and compliance are critical. A track record of building high-performing teams and driving continuous improvement initiatives. Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633
Select how often (in days) to receive an alert: Tax Reimagined Director - Global Compliance and Transformation Location: London Tax Reimagined Director - Global Compliance and Transformation What is Tax Reimagined KPMG Tax Reimagined helps you fundamentally rethink your tax function. With an operating model that goes beyond the traditional people-process-technology paradigm and supported by our market-leading Digital Gateway technology, we help you build and implement a tax function that is fit for the future. Where companies need help to address fast-changing compliance requirements, through a combination of centralised and local delivery, our Tax Reimagined practice has the capability to help meet their compliance and transformation obligations, cost-effectively. The end state is a holistic solution combining a managed services or outsourcing model which integrates all compliance (direct and indirect tax, transfer pricing, tax reporting, statutory accounting) and an integrated tax transformation efforts which leverages KPMG Powered Tax methodology. The solution may start with either managed services or transformation. Key to this is a single technology platform, KPMG Digital Gateway for data management, data analytics and visibility & control. KPMG Tax Reimagined encompasses multiple solutions that come together to meet your exact needs in creating a tax function that is fit for today, and tomorrow. Our people KPMG delivers Tax Reimagined through a combination of KPMG Regional Centres of Excellence and in-country teams, both of whom are supported by our KPMG Delivery Network (KDN). This brings together a wealth of local and regional experience relevant to businesses around the world. As our clients increasingly make global and regional decision, the role of the Regional Centres of Excellence - in EMA, Latin America and Asia Pacific - is critical to bringing a globally consistent view to such engagements whilst working with in-country teams to understand the intricacies of local tax laws and resulting business impacts, and how to leverage opportunities and help minimize risks. Our need To maintain are market leading position, we need experienced and senior resources at the Regional Centre of Excellence. These individuals need to operate across the managed services and transformation spectrum, and are critical to pursuing, winning and shaping client engagements. Paramount to the role is an understanding of our Tax Reimagined propositions and an ability to work together with KPMG Member Firms to shape the client need, convert this into a clearly scoped engagement and lead the pursuit and set up of such engagements. Role Responsibilities This is a market facing role working with clients and lead KPMG Member Firms to frame discussions on managed services and transformation, lead or support the pursuit effort (targeting, formal RFPs) and lead the set-up phase of these engagements. Lead Tax Reimagined engagements on key clients, partnering with lead partners and Solution Architects to initiate Tax Reimagined discussion and win engagements, with a particular focus on statutory accounting Shape and enhance the Tax Reimagined framework and assist in creatinga formal structure around advisory services Proactively originate and convert statutory accounting opportunities for KPMG global compliance, tax transformation and related technology solutions Own competitive RFP processes end-to-end, from response developmentto stakeholder engagement, taking clients on the transformation journey Educate and coach colleagues to identify, qualify and elevate Tax Reimagined, global compliance and tax transformation opportunities Articulate the "art of the possible" to clients, explaining new features, functionality, best practice and emerging regulatory trends Challenge and influence CFOs, Heads of Tax and senior executives on tax function transformation strategy, scope, operating model and business case Lead onboarding and transition of new clients, managing cross-functional teams and overseeing global compliance, transformation and technology projects Design tailored Tax Reimagined solutions aligned to each client's maturity, preferences and retained/outsourced tax and finance model Integrate KPMG's tax and digital technologies into clients' ecosystems, define future-state architecture and data flows, and collaborate across KPMG service lines to maximise synergies and leads from the rest of the firm's book of business, e.g. Finance Transformation, M&A, re-location of business etc. Skills, qualifications and experience Significant Statutory Accounting experience within the global tax compliance and/or transformation space. A collaborative, curious and improvement-focused approach, with an interest in innovation and technology. A team player that shares experiences with others to assist their learning and understanding Builds the reputation of KPMG through the quality of work, knowledge, experience and personal example at work and in our communities Experience of leading and delivering large global projects Clear and influential written and verbal communication, including the ability to engage senior decision-makers. Strong organisational skills to manage large and complex projects A commercial approach to resolving issues Fluent in English. Fluency in additional languages would be desirable This is a hybrid role split between working from the office, at home and client site. Candidates should be prepared and willing to travel regularly across Europe when required. We recognise this role covers many facets of global compliance and transformation. Applications from candidates with specialism in one or multiple areas of Global Compliance and Transformation will be considered.
Aug 23, 2026
Full time
Select how often (in days) to receive an alert: Tax Reimagined Director - Global Compliance and Transformation Location: London Tax Reimagined Director - Global Compliance and Transformation What is Tax Reimagined KPMG Tax Reimagined helps you fundamentally rethink your tax function. With an operating model that goes beyond the traditional people-process-technology paradigm and supported by our market-leading Digital Gateway technology, we help you build and implement a tax function that is fit for the future. Where companies need help to address fast-changing compliance requirements, through a combination of centralised and local delivery, our Tax Reimagined practice has the capability to help meet their compliance and transformation obligations, cost-effectively. The end state is a holistic solution combining a managed services or outsourcing model which integrates all compliance (direct and indirect tax, transfer pricing, tax reporting, statutory accounting) and an integrated tax transformation efforts which leverages KPMG Powered Tax methodology. The solution may start with either managed services or transformation. Key to this is a single technology platform, KPMG Digital Gateway for data management, data analytics and visibility & control. KPMG Tax Reimagined encompasses multiple solutions that come together to meet your exact needs in creating a tax function that is fit for today, and tomorrow. Our people KPMG delivers Tax Reimagined through a combination of KPMG Regional Centres of Excellence and in-country teams, both of whom are supported by our KPMG Delivery Network (KDN). This brings together a wealth of local and regional experience relevant to businesses around the world. As our clients increasingly make global and regional decision, the role of the Regional Centres of Excellence - in EMA, Latin America and Asia Pacific - is critical to bringing a globally consistent view to such engagements whilst working with in-country teams to understand the intricacies of local tax laws and resulting business impacts, and how to leverage opportunities and help minimize risks. Our need To maintain are market leading position, we need experienced and senior resources at the Regional Centre of Excellence. These individuals need to operate across the managed services and transformation spectrum, and are critical to pursuing, winning and shaping client engagements. Paramount to the role is an understanding of our Tax Reimagined propositions and an ability to work together with KPMG Member Firms to shape the client need, convert this into a clearly scoped engagement and lead the pursuit and set up of such engagements. Role Responsibilities This is a market facing role working with clients and lead KPMG Member Firms to frame discussions on managed services and transformation, lead or support the pursuit effort (targeting, formal RFPs) and lead the set-up phase of these engagements. Lead Tax Reimagined engagements on key clients, partnering with lead partners and Solution Architects to initiate Tax Reimagined discussion and win engagements, with a particular focus on statutory accounting Shape and enhance the Tax Reimagined framework and assist in creatinga formal structure around advisory services Proactively originate and convert statutory accounting opportunities for KPMG global compliance, tax transformation and related technology solutions Own competitive RFP processes end-to-end, from response developmentto stakeholder engagement, taking clients on the transformation journey Educate and coach colleagues to identify, qualify and elevate Tax Reimagined, global compliance and tax transformation opportunities Articulate the "art of the possible" to clients, explaining new features, functionality, best practice and emerging regulatory trends Challenge and influence CFOs, Heads of Tax and senior executives on tax function transformation strategy, scope, operating model and business case Lead onboarding and transition of new clients, managing cross-functional teams and overseeing global compliance, transformation and technology projects Design tailored Tax Reimagined solutions aligned to each client's maturity, preferences and retained/outsourced tax and finance model Integrate KPMG's tax and digital technologies into clients' ecosystems, define future-state architecture and data flows, and collaborate across KPMG service lines to maximise synergies and leads from the rest of the firm's book of business, e.g. Finance Transformation, M&A, re-location of business etc. Skills, qualifications and experience Significant Statutory Accounting experience within the global tax compliance and/or transformation space. A collaborative, curious and improvement-focused approach, with an interest in innovation and technology. A team player that shares experiences with others to assist their learning and understanding Builds the reputation of KPMG through the quality of work, knowledge, experience and personal example at work and in our communities Experience of leading and delivering large global projects Clear and influential written and verbal communication, including the ability to engage senior decision-makers. Strong organisational skills to manage large and complex projects A commercial approach to resolving issues Fluent in English. Fluency in additional languages would be desirable This is a hybrid role split between working from the office, at home and client site. Candidates should be prepared and willing to travel regularly across Europe when required. We recognise this role covers many facets of global compliance and transformation. Applications from candidates with specialism in one or multiple areas of Global Compliance and Transformation will be considered.
Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: Lead all aspects of Quality across pharmaceutical, medical and industrial operations. Develop and implement quality strategies aligned to wider business objectives. Provide leadership to multi-site quality teams, developing talent and succession plans. Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. Lead customer, regulatory and third-party audits and inspections. Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. A strong understanding of GMP and pharmaceutical quality systems. Proven experience leading, developing and mentoring Quality professionals. Experience operating within complex manufacturing environments where safety, quality and compliance are critical. A track record of building high-performing teams and driving continuous improvement initiatives. Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633
Aug 23, 2026
Full time
Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: Lead all aspects of Quality across pharmaceutical, medical and industrial operations. Develop and implement quality strategies aligned to wider business objectives. Provide leadership to multi-site quality teams, developing talent and succession plans. Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. Lead customer, regulatory and third-party audits and inspections. Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. A strong understanding of GMP and pharmaceutical quality systems. Proven experience leading, developing and mentoring Quality professionals. Experience operating within complex manufacturing environments where safety, quality and compliance are critical. A track record of building high-performing teams and driving continuous improvement initiatives. Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633
Asset Experience Manager - Community DeputySkip to main content Experience Manager - Community Deputy page is loaded Asset Experience Manager - Community DeputyApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ517898 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As Deputy Asset Experience Lead you provide line management and day-to-day escalation support for your direct reports within your Asset Experience Manager community, working in close partnership with the Lead Asset Experience Manager to ensure seamless operational delivery. You bring specialised complementary skills and experience that strengthen the community's overall capability and resilience. Acting as a senior advisor and mentor to less experienced Asset Experience Managers, you will support their professional development while maintaining full accountability for your own portfolio responsibilities. You will deputise for the Lead Asset Experience Manager during absences and provide senior-level support on complex matters, contributing strategic insight and operational expertise to community decision-making. Your role ensures continuity of leadership and maintains service excellence across all community activities.Alongside this leadership role, in your day-to-day role as Asset Experience Manager, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Key Responsibilities Community Support & Development Provide line management and day-to-day escalation support for designated direct reports within the community. Act as senior advisor and mentor to less experienced Asset Experience Managers, supporting their professional development and capability building. Deputise for the Lead Asset Experience Manager during absences, ensuring continuity of leadership and operational delivery. Contribute specialised expertise and complementary skills to strengthen the community's overall capability and service delivery. Support the Lead Asset Experience Manager in facilitating knowledge sharing, implementing best practices, and driving continuous improvement initiatives. Participate in community leadership activities while maintaining full accountability for own portfolio responsibilities. Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the asset manager. Receive, analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Central Shared Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset managers Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriative (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by central surveying function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Proven experience in line management, performance management, and coaching/mentoring of property professionals across varying experience levels. Ability to lead and embed operational changes, new processes, and cultural initiatives within teams. Experience working across multiple teams or communities to drive consistency, share knowledge, and implement best practices. Strong judgment in assessing complex issues, determining appropriate escalation pathways, and facilitating effective resolution. Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks . click apply for full job details
Aug 22, 2026
Full time
Asset Experience Manager - Community DeputySkip to main content Experience Manager - Community Deputy page is loaded Asset Experience Manager - Community DeputyApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ517898 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As Deputy Asset Experience Lead you provide line management and day-to-day escalation support for your direct reports within your Asset Experience Manager community, working in close partnership with the Lead Asset Experience Manager to ensure seamless operational delivery. You bring specialised complementary skills and experience that strengthen the community's overall capability and resilience. Acting as a senior advisor and mentor to less experienced Asset Experience Managers, you will support their professional development while maintaining full accountability for your own portfolio responsibilities. You will deputise for the Lead Asset Experience Manager during absences and provide senior-level support on complex matters, contributing strategic insight and operational expertise to community decision-making. Your role ensures continuity of leadership and maintains service excellence across all community activities.Alongside this leadership role, in your day-to-day role as Asset Experience Manager, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Key Responsibilities Community Support & Development Provide line management and day-to-day escalation support for designated direct reports within the community. Act as senior advisor and mentor to less experienced Asset Experience Managers, supporting their professional development and capability building. Deputise for the Lead Asset Experience Manager during absences, ensuring continuity of leadership and operational delivery. Contribute specialised expertise and complementary skills to strengthen the community's overall capability and service delivery. Support the Lead Asset Experience Manager in facilitating knowledge sharing, implementing best practices, and driving continuous improvement initiatives. Participate in community leadership activities while maintaining full accountability for own portfolio responsibilities. Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the asset manager. Receive, analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Central Shared Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset managers Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriative (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by central surveying function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Proven experience in line management, performance management, and coaching/mentoring of property professionals across varying experience levels. Ability to lead and embed operational changes, new processes, and cultural initiatives within teams. Experience working across multiple teams or communities to drive consistency, share knowledge, and implement best practices. Strong judgment in assessing complex issues, determining appropriate escalation pathways, and facilitating effective resolution. Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks . click apply for full job details
Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: Lead all aspects of Quality across pharmaceutical, medical and industrial operations. Develop and implement quality strategies aligned to wider business objectives. Provide leadership to multi-site quality teams, developing talent and succession plans. Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. Lead customer, regulatory and third-party audits and inspections. Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. A strong understanding of GMP and pharmaceutical quality systems. Proven experience leading, developing and mentoring Quality professionals. Experience operating within complex manufacturing environments where safety, quality and compliance are critical. A track record of building high-performing teams and driving continuous improvement initiatives. Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633
Aug 22, 2026
Full time
Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: Lead all aspects of Quality across pharmaceutical, medical and industrial operations. Develop and implement quality strategies aligned to wider business objectives. Provide leadership to multi-site quality teams, developing talent and succession plans. Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. Lead customer, regulatory and third-party audits and inspections. Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. A strong understanding of GMP and pharmaceutical quality systems. Proven experience leading, developing and mentoring Quality professionals. Experience operating within complex manufacturing environments where safety, quality and compliance are critical. A track record of building high-performing teams and driving continuous improvement initiatives. Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633
Wallace Hind Selection LTD
Cambridge, Cambridgeshire
Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: Lead all aspects of Quality across pharmaceutical, medical and industrial operations. Develop and implement quality strategies aligned to wider business objectives. Provide leadership to multi-site quality teams, developing talent and succession plans. Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. Lead customer, regulatory and third-party audits and inspections. Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. A strong understanding of GMP and pharmaceutical quality systems. Proven experience leading, developing and mentoring Quality professionals. Experience operating within complex manufacturing environments where safety, quality and compliance are critical. A track record of building high-performing teams and driving continuous improvement initiatives. Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633
Aug 22, 2026
Full time
Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: Lead all aspects of Quality across pharmaceutical, medical and industrial operations. Develop and implement quality strategies aligned to wider business objectives. Provide leadership to multi-site quality teams, developing talent and succession plans. Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. Lead customer, regulatory and third-party audits and inspections. Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. A strong understanding of GMP and pharmaceutical quality systems. Proven experience leading, developing and mentoring Quality professionals. Experience operating within complex manufacturing environments where safety, quality and compliance are critical. A track record of building high-performing teams and driving continuous improvement initiatives. Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633
Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: Lead all aspects of Quality across pharmaceutical, medical and industrial operations. Develop and implement quality strategies aligned to wider business objectives. Provide leadership to multi-site quality teams, developing talent and succession plans. Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. Lead customer, regulatory and third-party audits and inspections. Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. A strong understanding of GMP and pharmaceutical quality systems. Proven experience leading, developing and mentoring Quality professionals. Experience operating within complex manufacturing environments where safety, quality and compliance are critical. A track record of building high-performing teams and driving continuous improvement initiatives. Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633
Aug 22, 2026
Full time
Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: Lead all aspects of Quality across pharmaceutical, medical and industrial operations. Develop and implement quality strategies aligned to wider business objectives. Provide leadership to multi-site quality teams, developing talent and succession plans. Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. Lead customer, regulatory and third-party audits and inspections. Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. A strong understanding of GMP and pharmaceutical quality systems. Proven experience leading, developing and mentoring Quality professionals. Experience operating within complex manufacturing environments where safety, quality and compliance are critical. A track record of building high-performing teams and driving continuous improvement initiatives. Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633
Make Your Mark: We are seeking an experienced Learning Business Partner to serve as the embedded L&D presence for BlackLine's EMEA region. This individual-contributor role is the regional half of a global hub-and-spoke learning model: a central design and measurement hub builds programmes once for global scale, and this role localises, launches, and delivers them across EMEA. Reporting to the Senior Director, Talent Development & Engagement, the ideal candidate pairs strong facilitation and stakeholder skills with the judgement to operate independently as the primary L&D face to EMEA business leaders - without owning global strategy, programme design, or measurement frameworks, which sit with the central hub. The ideal candidate is also genuinely AI-fluent - someone who uses AI tools as a natural part of their daily work and is prepared to model that for EMEA audiences as the function rolls out programming across the enterprise. You'll Get To: Be the L&D Face to EMEA: Serve as the primary point of contact between BlackLine's global Talent Development organisation, our EMEA GM and Leadership Council, business leaders and EMEA HR Business Partners, translating regional needs into requests the central design and measurement hub can act on. Localise and Deliver Global Programmes: Adapt and deliver globally-designed learning programmes - including leadership and manager development, onboarding, AI-fluency, and capability-building curricula - for EMEA audiences, using the train-the-trainer kits, facilitation guides, and content built centrally by the Senior Learning Experience Designer. Own Regional Onboarding & Development Delivery: Lead in-region delivery of EMEA onboarding and manager/leadership development programming, ensuring consistent, high-quality execution across the region's markets and cultures. Facilitate with Impact: Lead workshops, leadership sessions, and regionally-tailored learning experiences - including certification programmes, AI-enablement sessions, and emerging-capability curricula as they roll out - that resonate with EMEA's diverse business context. Model AI-First Ways of Working: Actively use AI tools in your own day-to-day work - programme localisation, facilitation prep, stakeholder communication, and reporting - and bring that practice visibly to EMEA. As the L&D function's regional face, you are a proof point that AI-augmented work is how BlackLine's people function team operates. Drive Platform Adoption: Champion regional adoption and engagement with BlackLine's learning technology stack (e.g., Workday Learning, Udemy), partnering with the Learning Operations & Measurement Manager on rollout and usage in EMEA. Report Against Enterprise Metrics: Track and report EMEA-specific learning outcomes using the measurement framework and dashboard owned by the Learning Operations & Measurement Manager, surfacing regional insights and localisation gaps back to the hub - rather than building measurement frameworks independently. Coordinate Regional Delivery Logistics: Support day-to-day scheduling and coordination with regional facilitators and in-market training vendors on delivery logistics, working within vendor relationships and budgets that are owned and negotiated centrally. Partner Cross-Functionally: Collaborate closely with the central L&D hub, HR Business Partners and the wider People & Culture team to ensure a cohesive employee development journey across EMEA. What You'll Bring: Bachelor's degree in Human Resources, Organisational Development, Education, Business, or a related field, or equivalent work experience. Advanced degree preferred. 8+ years of progressive experience in Learning & Development, Talent Development, or as an HR/Learning Business Partner, including experience supporting or partnering with regional or international teams inside a global, matrixed organisation. Demonstrated experience localising and delivering learning or leadership development programmes designed by a central or global team, rather than building programmes independently. Proven track record of consulting with and influencing senior business leaders in a matrixed, distributed environment - without formal management authority over them. Exceptional facilitation, presentation, and written communication skills, with the ability to engage and inspire diverse audiences across multiple EMEA markets and cultures. Working knowledge of adult learning principles and instructional design fundamentals - sufficient to adapt and localise existing content, not to design new curricula from scratch. Comfortable coordinating day-to-day logistics with external facilitators and training vendors, without owning vendor selection, contracts, or budget. Proficiency with HR technology, modern learning platforms, and AI-enabled tools (experience with Workday, Peakon, Udemy, and Claude or comparable AI tools is a strong plus). Genuine AI fluency: You use AI tools as a real part of your daily workflow - for research, drafting, localisation, and prep - not as a novelty. You are comfortable working inside an AI-native function and are prepared to help EMEA colleagues do the same. Collaborative, low-ego operator who builds trust quickly across cross-functional and cross-cultural teams. Ability to travel up to 20% within the UK and internationally to support in-region delivery, leadership events, and team moments. Thrive at BlackLine Because You Are Joining: A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week. Equal Opportunity Employer BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws. Accommodations BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
Aug 22, 2026
Full time
Make Your Mark: We are seeking an experienced Learning Business Partner to serve as the embedded L&D presence for BlackLine's EMEA region. This individual-contributor role is the regional half of a global hub-and-spoke learning model: a central design and measurement hub builds programmes once for global scale, and this role localises, launches, and delivers them across EMEA. Reporting to the Senior Director, Talent Development & Engagement, the ideal candidate pairs strong facilitation and stakeholder skills with the judgement to operate independently as the primary L&D face to EMEA business leaders - without owning global strategy, programme design, or measurement frameworks, which sit with the central hub. The ideal candidate is also genuinely AI-fluent - someone who uses AI tools as a natural part of their daily work and is prepared to model that for EMEA audiences as the function rolls out programming across the enterprise. You'll Get To: Be the L&D Face to EMEA: Serve as the primary point of contact between BlackLine's global Talent Development organisation, our EMEA GM and Leadership Council, business leaders and EMEA HR Business Partners, translating regional needs into requests the central design and measurement hub can act on. Localise and Deliver Global Programmes: Adapt and deliver globally-designed learning programmes - including leadership and manager development, onboarding, AI-fluency, and capability-building curricula - for EMEA audiences, using the train-the-trainer kits, facilitation guides, and content built centrally by the Senior Learning Experience Designer. Own Regional Onboarding & Development Delivery: Lead in-region delivery of EMEA onboarding and manager/leadership development programming, ensuring consistent, high-quality execution across the region's markets and cultures. Facilitate with Impact: Lead workshops, leadership sessions, and regionally-tailored learning experiences - including certification programmes, AI-enablement sessions, and emerging-capability curricula as they roll out - that resonate with EMEA's diverse business context. Model AI-First Ways of Working: Actively use AI tools in your own day-to-day work - programme localisation, facilitation prep, stakeholder communication, and reporting - and bring that practice visibly to EMEA. As the L&D function's regional face, you are a proof point that AI-augmented work is how BlackLine's people function team operates. Drive Platform Adoption: Champion regional adoption and engagement with BlackLine's learning technology stack (e.g., Workday Learning, Udemy), partnering with the Learning Operations & Measurement Manager on rollout and usage in EMEA. Report Against Enterprise Metrics: Track and report EMEA-specific learning outcomes using the measurement framework and dashboard owned by the Learning Operations & Measurement Manager, surfacing regional insights and localisation gaps back to the hub - rather than building measurement frameworks independently. Coordinate Regional Delivery Logistics: Support day-to-day scheduling and coordination with regional facilitators and in-market training vendors on delivery logistics, working within vendor relationships and budgets that are owned and negotiated centrally. Partner Cross-Functionally: Collaborate closely with the central L&D hub, HR Business Partners and the wider People & Culture team to ensure a cohesive employee development journey across EMEA. What You'll Bring: Bachelor's degree in Human Resources, Organisational Development, Education, Business, or a related field, or equivalent work experience. Advanced degree preferred. 8+ years of progressive experience in Learning & Development, Talent Development, or as an HR/Learning Business Partner, including experience supporting or partnering with regional or international teams inside a global, matrixed organisation. Demonstrated experience localising and delivering learning or leadership development programmes designed by a central or global team, rather than building programmes independently. Proven track record of consulting with and influencing senior business leaders in a matrixed, distributed environment - without formal management authority over them. Exceptional facilitation, presentation, and written communication skills, with the ability to engage and inspire diverse audiences across multiple EMEA markets and cultures. Working knowledge of adult learning principles and instructional design fundamentals - sufficient to adapt and localise existing content, not to design new curricula from scratch. Comfortable coordinating day-to-day logistics with external facilitators and training vendors, without owning vendor selection, contracts, or budget. Proficiency with HR technology, modern learning platforms, and AI-enabled tools (experience with Workday, Peakon, Udemy, and Claude or comparable AI tools is a strong plus). Genuine AI fluency: You use AI tools as a real part of your daily workflow - for research, drafting, localisation, and prep - not as a novelty. You are comfortable working inside an AI-native function and are prepared to help EMEA colleagues do the same. Collaborative, low-ego operator who builds trust quickly across cross-functional and cross-cultural teams. Ability to travel up to 20% within the UK and internationally to support in-region delivery, leadership events, and team moments. Thrive at BlackLine Because You Are Joining: A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week. Equal Opportunity Employer BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws. Accommodations BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
About us We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe, centralized group functions (including procurement, finance, supply chain, and quality/regulatory), and a proven operational backbone, we are now building a scalable UK-based clinic and technology platform. Our ambition is to redefine patient access, experience, and outcomes by tightly integrating technology, clinical workflows, and data-driven growth. Tasks The Role Chronic pain remains one of the most complex and challenging areas of medicine, particularly for patients who have reached the limits of conventional treatment. We are looking for GMC-registered Pain Specialists who are open to exploring cannabis-based medicines within a structured, evidence-led clinical environment. As an early clinical partner, you will play a key role in shaping how medical cannabis is prescribed, governed, and integrated into the UK pain pathway. You will work within a multidisciplinary model alongside pharmacists and nurses, focusing on patient assessment, prescribing decisions, and ongoing care. Alongside patient-facing work, there is potential for the right candidate to grow into a Medical Director responsibility, helping to shape clinical governance, prescribing standards, and the wider clinical model of our UK platform. What you will be doing Conduct video-based consultations with patients seeking medical cannabis treatment for chronic pain, including new assessments and ongoing reviews Make evidence-led prescribing decisions in line with our clinical governance framework Collaborate within a multidisciplinary team of pharmacists and nurses, with pre-consultation and follow-up tasks supported by the wider clinical team Engage in clinical outcome data collection and contribute to building the UK evidence base for cannabis-based medicinal products (CBMPs) Participate in clinical governance, MDT meetings, and continuous improvement of our prescribing protocols Take part in CPD-accredited training in medical cannabis, including bespoke specialist sessions Complete a structured clinical induction before conducting your own clinic: observe a minimum of three MDT meetings and shadow three full patient consultations (with patient consent); the first clinic must be observed by the Medical Director Participate in the high-risk patient register framework, applying enhanced monitoring protocols for vulnerable, young, or high-frequency-using patients in line with our clinical governance framework Obtain documented informed consent from patients prior to any prescribing decision and assess mental capacity in line with the Mental Capacity Act 2005 Prescribe on the basis of independent clinical judgment; prescribing decisions are not linked to session volume, revenue targets, or product selection Participate in the monthly clinical audit cycle, including consultation note audits, prescribing rationale reviews, and outcome audits Maintain GMC revalidation and good standing throughout your engagement, and notify the clinical governance team promptly of any change to your registration status Requirements What we are looking for Required Full GMC Registration with a license to practise in the UK Completion of Specialist Training (CCT/CCST) or equivalent certification On the GMC Specialist Register for Pain Management (or equivalent specialty) Genuine interest in alternative therapies and the evolving evidence base around CBMPs Comfortable working in a digital-first, telemedicine setting Willingness to participate in structured data collection and outcome reporting Complete mandatory training before commencing patient-facing duties, including role-specific modules and annual or triennial refreshers Report all incidents and significant events through our incident reporting process, including near-misses and adverse patient outcomes Comply with all patient confidentiality obligations and information governance requirements as set out in our information governance and confidentiality policies at all times, including after leaving the role Enhanced DBS check (to be completed prior to commencement of work, required under ) Preferred Prior experience with CBMPs or willingness to complete a recognised Medical Cannabis Course for Specialist Physicians (sponsored by employer) Experience in private clinic or telemedicine models Interest in shaping clinical pathways and contributing to the build-up of a new UK clinic Benefits What we offer Sessional, part-time, or flexible engagement - choose the working pattern that fits your portfolio Competitive sessional rates, reviewed regularly against the UK private market Comprehensive professional indemnity coverage for your work with employer No night shifts or on-call requirements CPD-accredited medical cannabis education and bespoke specialist training A collaborative multidisciplinary team that lets you focus on prescribing and patient care The opportunity to help shape the UK medical cannabis landscape from an early stage, with direct access to founders and a profitable European parent business Working arrangements Remote, UK-based: flexible working hours and days Standard session length: 4 hours; appointment duration: 15 minutes Initial onboarding: minimum 2 sessions per week (8 hours) to build proficiency on our platform If this resonates, we'd love to hear from you.
Aug 22, 2026
Full time
About us We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe, centralized group functions (including procurement, finance, supply chain, and quality/regulatory), and a proven operational backbone, we are now building a scalable UK-based clinic and technology platform. Our ambition is to redefine patient access, experience, and outcomes by tightly integrating technology, clinical workflows, and data-driven growth. Tasks The Role Chronic pain remains one of the most complex and challenging areas of medicine, particularly for patients who have reached the limits of conventional treatment. We are looking for GMC-registered Pain Specialists who are open to exploring cannabis-based medicines within a structured, evidence-led clinical environment. As an early clinical partner, you will play a key role in shaping how medical cannabis is prescribed, governed, and integrated into the UK pain pathway. You will work within a multidisciplinary model alongside pharmacists and nurses, focusing on patient assessment, prescribing decisions, and ongoing care. Alongside patient-facing work, there is potential for the right candidate to grow into a Medical Director responsibility, helping to shape clinical governance, prescribing standards, and the wider clinical model of our UK platform. What you will be doing Conduct video-based consultations with patients seeking medical cannabis treatment for chronic pain, including new assessments and ongoing reviews Make evidence-led prescribing decisions in line with our clinical governance framework Collaborate within a multidisciplinary team of pharmacists and nurses, with pre-consultation and follow-up tasks supported by the wider clinical team Engage in clinical outcome data collection and contribute to building the UK evidence base for cannabis-based medicinal products (CBMPs) Participate in clinical governance, MDT meetings, and continuous improvement of our prescribing protocols Take part in CPD-accredited training in medical cannabis, including bespoke specialist sessions Complete a structured clinical induction before conducting your own clinic: observe a minimum of three MDT meetings and shadow three full patient consultations (with patient consent); the first clinic must be observed by the Medical Director Participate in the high-risk patient register framework, applying enhanced monitoring protocols for vulnerable, young, or high-frequency-using patients in line with our clinical governance framework Obtain documented informed consent from patients prior to any prescribing decision and assess mental capacity in line with the Mental Capacity Act 2005 Prescribe on the basis of independent clinical judgment; prescribing decisions are not linked to session volume, revenue targets, or product selection Participate in the monthly clinical audit cycle, including consultation note audits, prescribing rationale reviews, and outcome audits Maintain GMC revalidation and good standing throughout your engagement, and notify the clinical governance team promptly of any change to your registration status Requirements What we are looking for Required Full GMC Registration with a license to practise in the UK Completion of Specialist Training (CCT/CCST) or equivalent certification On the GMC Specialist Register for Pain Management (or equivalent specialty) Genuine interest in alternative therapies and the evolving evidence base around CBMPs Comfortable working in a digital-first, telemedicine setting Willingness to participate in structured data collection and outcome reporting Complete mandatory training before commencing patient-facing duties, including role-specific modules and annual or triennial refreshers Report all incidents and significant events through our incident reporting process, including near-misses and adverse patient outcomes Comply with all patient confidentiality obligations and information governance requirements as set out in our information governance and confidentiality policies at all times, including after leaving the role Enhanced DBS check (to be completed prior to commencement of work, required under ) Preferred Prior experience with CBMPs or willingness to complete a recognised Medical Cannabis Course for Specialist Physicians (sponsored by employer) Experience in private clinic or telemedicine models Interest in shaping clinical pathways and contributing to the build-up of a new UK clinic Benefits What we offer Sessional, part-time, or flexible engagement - choose the working pattern that fits your portfolio Competitive sessional rates, reviewed regularly against the UK private market Comprehensive professional indemnity coverage for your work with employer No night shifts or on-call requirements CPD-accredited medical cannabis education and bespoke specialist training A collaborative multidisciplinary team that lets you focus on prescribing and patient care The opportunity to help shape the UK medical cannabis landscape from an early stage, with direct access to founders and a profitable European parent business Working arrangements Remote, UK-based: flexible working hours and days Standard session length: 4 hours; appointment duration: 15 minutes Initial onboarding: minimum 2 sessions per week (8 hours) to build proficiency on our platform If this resonates, we'd love to hear from you.
About us We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe, centralized group functions (including procurement, finance, supply chain, and quality/regulatory), and a proven operational backbone, we are now building a scalable UK-based clinic and technology platform. Our ambition is to redefine patient access, experience, and outcomes by tightly integrating technology, clinical workflows, and data-driven growth. Tasks The Role Chronic pain remains one of the most complex and challenging areas of medicine, particularly for patients who have reached the limits of conventional treatment. We are looking for GMC-registered Pain Specialists who are open to exploring cannabis-based medicines within a structured, evidence-led clinical environment. As an early clinical partner, you will play a key role in shaping how medical cannabis is prescribed, governed, and integrated into the UK pain pathway. You will work within a multidisciplinary model alongside pharmacists and nurses, focusing on patient assessment, prescribing decisions, and ongoing care. Alongside patient-facing work, there is potential for the right candidate to grow into a Medical Director responsibility, helping to shape clinical governance, prescribing standards, and the wider clinical model of our UK platform. What you will be doing Conduct video-based consultations with patients seeking medical cannabis treatment for chronic pain, including new assessments and ongoing reviews Make evidence-led prescribing decisions in line with our clinical governance framework Collaborate within a multidisciplinary team of pharmacists and nurses, with pre-consultation and follow-up tasks supported by the wider clinical team Engage in clinical outcome data collection and contribute to building the UK evidence base for cannabis-based medicinal products (CBMPs) Participate in clinical governance, MDT meetings, and continuous improvement of our prescribing protocols Take part in CPD-accredited training in medical cannabis, including bespoke specialist sessions Complete a structured clinical induction before conducting your own clinic: observe a minimum of three MDT meetings and shadow three full patient consultations (with patient consent); the first clinic must be observed by the Medical Director Participate in the high-risk patient register framework, applying enhanced monitoring protocols for vulnerable, young, or high-frequency-using patients in line with our clinical governance framework Obtain documented informed consent from patients prior to any prescribing decision and assess mental capacity in line with the Mental Capacity Act 2005 Prescribe on the basis of independent clinical judgment; prescribing decisions are not linked to session volume, revenue targets, or product selection Participate in the monthly clinical audit cycle, including consultation note audits, prescribing rationale reviews, and outcome audits Maintain GMC revalidation and good standing throughout your engagement, and notify the clinical governance team promptly of any change to your registration status Requirements What we are looking for Required Full GMC Registration with a license to practise in the UK Completion of Specialist Training (CCT/CCST) or equivalent certification On the GMC Specialist Register for Pain Management (or equivalent specialty) Genuine interest in alternative therapies and the evolving evidence base around CBMPs Comfortable working in a digital-first, telemedicine setting Willingness to participate in structured data collection and outcome reporting Complete mandatory training before commencing patient-facing duties, including role-specific modules and annual or triennial refreshers Report all incidents and significant events through our incident reporting process, including near-misses and adverse patient outcomes Comply with all patient confidentiality obligations and information governance requirements as set out in our information governance and confidentiality policies at all times, including after leaving the role Enhanced DBS check (to be completed prior to commencement of work, required under ) Preferred Prior experience with CBMPs or willingness to complete a recognised Medical Cannabis Course for Specialist Physicians (sponsored by employer) Experience in private clinic or telemedicine models Interest in shaping clinical pathways and contributing to the build-up of a new UK clinic Benefits What we offer Sessional, part-time, or flexible engagement - choose the working pattern that fits your portfolio Competitive sessional rates, reviewed regularly against the UK private market Comprehensive professional indemnity coverage for your work with employer No night shifts or on-call requirements CPD-accredited medical cannabis education and bespoke specialist training A collaborative multidisciplinary team that lets you focus on prescribing and patient care The opportunity to help shape the UK medical cannabis landscape from an early stage, with direct access to founders and a profitable European parent business Working arrangements Remote, UK-based: flexible working hours and days Standard session length: 4 hours; appointment duration: 15 minutes Initial onboarding: minimum 2 sessions per week (8 hours) to build proficiency on our platform If this resonates, we'd love to hear from you.
Aug 21, 2026
Full time
About us We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe, centralized group functions (including procurement, finance, supply chain, and quality/regulatory), and a proven operational backbone, we are now building a scalable UK-based clinic and technology platform. Our ambition is to redefine patient access, experience, and outcomes by tightly integrating technology, clinical workflows, and data-driven growth. Tasks The Role Chronic pain remains one of the most complex and challenging areas of medicine, particularly for patients who have reached the limits of conventional treatment. We are looking for GMC-registered Pain Specialists who are open to exploring cannabis-based medicines within a structured, evidence-led clinical environment. As an early clinical partner, you will play a key role in shaping how medical cannabis is prescribed, governed, and integrated into the UK pain pathway. You will work within a multidisciplinary model alongside pharmacists and nurses, focusing on patient assessment, prescribing decisions, and ongoing care. Alongside patient-facing work, there is potential for the right candidate to grow into a Medical Director responsibility, helping to shape clinical governance, prescribing standards, and the wider clinical model of our UK platform. What you will be doing Conduct video-based consultations with patients seeking medical cannabis treatment for chronic pain, including new assessments and ongoing reviews Make evidence-led prescribing decisions in line with our clinical governance framework Collaborate within a multidisciplinary team of pharmacists and nurses, with pre-consultation and follow-up tasks supported by the wider clinical team Engage in clinical outcome data collection and contribute to building the UK evidence base for cannabis-based medicinal products (CBMPs) Participate in clinical governance, MDT meetings, and continuous improvement of our prescribing protocols Take part in CPD-accredited training in medical cannabis, including bespoke specialist sessions Complete a structured clinical induction before conducting your own clinic: observe a minimum of three MDT meetings and shadow three full patient consultations (with patient consent); the first clinic must be observed by the Medical Director Participate in the high-risk patient register framework, applying enhanced monitoring protocols for vulnerable, young, or high-frequency-using patients in line with our clinical governance framework Obtain documented informed consent from patients prior to any prescribing decision and assess mental capacity in line with the Mental Capacity Act 2005 Prescribe on the basis of independent clinical judgment; prescribing decisions are not linked to session volume, revenue targets, or product selection Participate in the monthly clinical audit cycle, including consultation note audits, prescribing rationale reviews, and outcome audits Maintain GMC revalidation and good standing throughout your engagement, and notify the clinical governance team promptly of any change to your registration status Requirements What we are looking for Required Full GMC Registration with a license to practise in the UK Completion of Specialist Training (CCT/CCST) or equivalent certification On the GMC Specialist Register for Pain Management (or equivalent specialty) Genuine interest in alternative therapies and the evolving evidence base around CBMPs Comfortable working in a digital-first, telemedicine setting Willingness to participate in structured data collection and outcome reporting Complete mandatory training before commencing patient-facing duties, including role-specific modules and annual or triennial refreshers Report all incidents and significant events through our incident reporting process, including near-misses and adverse patient outcomes Comply with all patient confidentiality obligations and information governance requirements as set out in our information governance and confidentiality policies at all times, including after leaving the role Enhanced DBS check (to be completed prior to commencement of work, required under ) Preferred Prior experience with CBMPs or willingness to complete a recognised Medical Cannabis Course for Specialist Physicians (sponsored by employer) Experience in private clinic or telemedicine models Interest in shaping clinical pathways and contributing to the build-up of a new UK clinic Benefits What we offer Sessional, part-time, or flexible engagement - choose the working pattern that fits your portfolio Competitive sessional rates, reviewed regularly against the UK private market Comprehensive professional indemnity coverage for your work with employer No night shifts or on-call requirements CPD-accredited medical cannabis education and bespoke specialist training A collaborative multidisciplinary team that lets you focus on prescribing and patient care The opportunity to help shape the UK medical cannabis landscape from an early stage, with direct access to founders and a profitable European parent business Working arrangements Remote, UK-based: flexible working hours and days Standard session length: 4 hours; appointment duration: 15 minutes Initial onboarding: minimum 2 sessions per week (8 hours) to build proficiency on our platform If this resonates, we'd love to hear from you.
Senior Director of Machine Learning (Experiences) London, Oxford, Poland, Krakow About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Tripadvisor Experiences, a division of Tripadvisor, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 400,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. The role As the Senior Director, Machine Learning, you will spearhead our Machine Learning, Data Science and Experimentation efforts, reporting to the Vice President of Engineering. You will play a pivotal role in shaping our ML and AI strategy and ensuring we leverage our data assets to their full potential to drive growth and competitive advantage. This spans the personalization, recommendation, and ranking systems that power how travelers discover and book experiences; rigorous experimentation; and the responsible application of generative AI - all built on our rich first-party data. You will run your organization as a hub-and-spoke: a strong central team that owns talent, craft standards, career growth, tooling, and long-horizon ML strategy, with scientists deployed close to the product areas they serve so delivery stays fast and grounded in real business context. You will be a strategic leader and a credible technologist: a player-coach who sets technical direction, holds the scientific bar, and stays close enough to the work to earn the trust of a demanding team. You will lead and grow the organization through a layer of managers as it scales. What you'll do Leading through a team of managers and senior scientists, you will: Build and lead a unified ML organization. Consolidate and grow ML scientists currently embedded across engineering into one hub-and-spoke model; define the operating model, decision rights, and service commitments so product areas keep momentum through the change. Own the personalization strategy. Set the technical direction for the recommendation, ranking, and search-relevance systems that personalize the traveler journey - multi-objective ranking, sequential and session-based recommenders, embeddings and semantic retrieval, and real-time features - the models that drive discovery and conversion at scale. Lead data science and experimentation. Own predictive modeling, causal inference, and the experimentation platform and standards - A/B testing, guardrail metrics, and rigorous measurement of incremental business impact - as a decision-science partner to Product and the business, championing a strong experimentation culture across the organization. Shape our generative-AI direction. Own the strategy for applying LLMs and generative AI across the Experiences product - conversational trip planning, retrieval-augmented generation grounded in our first-party reviews and content, and automated content - with rigorous evaluation to control quality and cost, including agentic and LLM-driven experiences as this work scales. Grow, develop, and retain the team. Shape ML and data-science career ladders and dual technical/management tracks; partner with Talent Acquisition to attract and hire top-tier ML and data-science talent; calibrate hiring and promotions; establish standards for the research-to-production model lifecycle; and develop both the management track and the senior IC bench - Staff and Principal Scientists. Own production ML health. Set and enforce the standards for reliable, well-monitored, cost-effective models in production - deployment, retraining, monitoring and governance - and the service levels (SLAs) of the ML organization. Partnering with MLOps infrastructure team. Partner across the company. Translate commercial strategy into an ML roadmap with Product, Engineering, Design, and Analytics leadership; represent ML in executive planning; and connect model performance to business outcomes. What you'll bring: Substantial experience in machine learning, together with significant experience leading managers and senior technical teams in a complex, scaled organisation. A track record of shipping production machine learning at scale - ideally personalization, recommendations, search/ranking, or similar - to large consumer traffic, with measurable business impact. Experience building, scaling, or restructuring an ML or data-science organization, and the change-management skill to consolidate and align teams without disrupting delivery. The ability to operate as an executive peer - influencing Director- and VP-level partners across Product and Engineering and shaping strategy, not just execution. A strategic player-coach's technical depth: current enough in modern ML, experimentation, and MLOps to set direction, review architecture, and hold the scientific bar. Strong grounding in experimentation and statistics - A/B testing, causal inference, and rigorous measurement of impact. An MS or PhD in a quantitative field (Computer Science, Statistics, Mathematics, or related), or equivalent depth of applied experience. Excellent communication - the ability to translate complex ML concepts into business decisions for technical and non-technical audiences alike. Job Location: Hybrid - UK (London/Oxford) or Poland (Krakow) This role is a hybrid position that requires 2 days per week in our office What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at . If you have any additional questions about careers at Tripadvisor you can email us at . We have all the answers! Massachusetts Notification It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Aug 21, 2026
Full time
Senior Director of Machine Learning (Experiences) London, Oxford, Poland, Krakow About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Tripadvisor Experiences, a division of Tripadvisor, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 400,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. The role As the Senior Director, Machine Learning, you will spearhead our Machine Learning, Data Science and Experimentation efforts, reporting to the Vice President of Engineering. You will play a pivotal role in shaping our ML and AI strategy and ensuring we leverage our data assets to their full potential to drive growth and competitive advantage. This spans the personalization, recommendation, and ranking systems that power how travelers discover and book experiences; rigorous experimentation; and the responsible application of generative AI - all built on our rich first-party data. You will run your organization as a hub-and-spoke: a strong central team that owns talent, craft standards, career growth, tooling, and long-horizon ML strategy, with scientists deployed close to the product areas they serve so delivery stays fast and grounded in real business context. You will be a strategic leader and a credible technologist: a player-coach who sets technical direction, holds the scientific bar, and stays close enough to the work to earn the trust of a demanding team. You will lead and grow the organization through a layer of managers as it scales. What you'll do Leading through a team of managers and senior scientists, you will: Build and lead a unified ML organization. Consolidate and grow ML scientists currently embedded across engineering into one hub-and-spoke model; define the operating model, decision rights, and service commitments so product areas keep momentum through the change. Own the personalization strategy. Set the technical direction for the recommendation, ranking, and search-relevance systems that personalize the traveler journey - multi-objective ranking, sequential and session-based recommenders, embeddings and semantic retrieval, and real-time features - the models that drive discovery and conversion at scale. Lead data science and experimentation. Own predictive modeling, causal inference, and the experimentation platform and standards - A/B testing, guardrail metrics, and rigorous measurement of incremental business impact - as a decision-science partner to Product and the business, championing a strong experimentation culture across the organization. Shape our generative-AI direction. Own the strategy for applying LLMs and generative AI across the Experiences product - conversational trip planning, retrieval-augmented generation grounded in our first-party reviews and content, and automated content - with rigorous evaluation to control quality and cost, including agentic and LLM-driven experiences as this work scales. Grow, develop, and retain the team. Shape ML and data-science career ladders and dual technical/management tracks; partner with Talent Acquisition to attract and hire top-tier ML and data-science talent; calibrate hiring and promotions; establish standards for the research-to-production model lifecycle; and develop both the management track and the senior IC bench - Staff and Principal Scientists. Own production ML health. Set and enforce the standards for reliable, well-monitored, cost-effective models in production - deployment, retraining, monitoring and governance - and the service levels (SLAs) of the ML organization. Partnering with MLOps infrastructure team. Partner across the company. Translate commercial strategy into an ML roadmap with Product, Engineering, Design, and Analytics leadership; represent ML in executive planning; and connect model performance to business outcomes. What you'll bring: Substantial experience in machine learning, together with significant experience leading managers and senior technical teams in a complex, scaled organisation. A track record of shipping production machine learning at scale - ideally personalization, recommendations, search/ranking, or similar - to large consumer traffic, with measurable business impact. Experience building, scaling, or restructuring an ML or data-science organization, and the change-management skill to consolidate and align teams without disrupting delivery. The ability to operate as an executive peer - influencing Director- and VP-level partners across Product and Engineering and shaping strategy, not just execution. A strategic player-coach's technical depth: current enough in modern ML, experimentation, and MLOps to set direction, review architecture, and hold the scientific bar. Strong grounding in experimentation and statistics - A/B testing, causal inference, and rigorous measurement of impact. An MS or PhD in a quantitative field (Computer Science, Statistics, Mathematics, or related), or equivalent depth of applied experience. Excellent communication - the ability to translate complex ML concepts into business decisions for technical and non-technical audiences alike. Job Location: Hybrid - UK (London/Oxford) or Poland (Krakow) This role is a hybrid position that requires 2 days per week in our office What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at . If you have any additional questions about careers at Tripadvisor you can email us at . We have all the answers! Massachusetts Notification It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car changing, whether you are looking to buy, sell or lease. Designed to reach drivers everywhere with our trail blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. Over 10m customers have used Carwow to help them buy and sell cars since its inception. In 2024 we went big and acquired Autavia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! WHY JOIN US? THE ROLE This is a director role running the operating engine behind our commercial teams. Carwow sells cars in two ways: Sell My Car, where drivers sell their car to dealers, and Get Your Car, where they buy or lease their next one. As Director, GTM & Revenue Operations you own the operating model those commercial teams run on: the go-to-market process, the enablement and quality that get people productive, the systems they work in (Salesforce and the wider commercial tech stack), the analytics that forecast the commercial number, and the programme management that lands cross functional change. The function covers five areas: GTM Operations, Sales Enablement, Tooling & Platform, Rev Ops Analytics and Program Management. You report to the VP, Marketplace Operations and sit close to both the numbers and the commercial teams you serve. You make the commercial motion work; the commercial teams own the selling and the relationships. This is a builder's role as much as a running one. You inherit a team of three (programme management, sales enablement and platform) and a clear mandate to grow the function to what the business needs. Shaping and hiring that team, and making the case for it, is central to the job. The commercial org has recently brought its Sell My Car and Get Your Car teams into a single account management function serving one dealer network, so you'll run one operating model across both products (a unified Salesforce, aligned targets and comp, consistent enablement and quality) and get the last of that integration to steady state. The function has already moved real numbers here, reworking the sales process, standing up sales engagement tooling and sharpening enablement, and your job is to take that further. You own the operating model, process, enablement, the systems requirement and the forecast. The commercial organisation owns the relationships, the selling and delivery against the number. You design the targets, compensation and territory structures with commercial leadership and you shape decisions through the strength of the operating case. In your first year, success looks like a forecast that's trusted and accurate, new hires productive faster, a consistent quality bar across the combined team, and the platform and process the org runs on every day. WHAT YOU'LL DO Own GTM operations: define the go to market playbook, pipeline and commercial process across both marketplaces, and, with commercial leadership, design the targets, compensation and territory / account structures that tie individual attainment to the business outcome. Own capacity and headcount planning with Workforce Management. Own sales enablement and quality: build the onboarding and ramp to productivity structures, a standard readiness sign off, org wide QA and calibration, and ongoing L&D for both individual contributors and leaders, so new hires get productive faster and quality holds across the organisation. Own the requirements for the commercial systems and tooling: direct Salesforce as the commercial system of record, owning the process and workflow design, prioritisation and the roadmap to bring the whole commercial org onto one platform, plus the sales engagement and automation tooling (e.g. Groove), AI assisted workflows and the performance dashboards the teams run on. You own the requirement and how the commercial org runs on the platform; the platform itself, its build and administration, sits with the tech org, who you partner with and direct. Own revenue operations analytics and forecasting: produce a forward looking commercial forecast that feeds trading and reconciles to Finance's P&L view, own the operational reporting that diagnoses what the volume and operational teams are driving into the number, and provide the evidence base behind comp and performance decisions. You own the operational read and set the requirement; you partner with Finance and the central analytics and data teams, who own the build. Own program management: run the commercial PMO, from end to end discovery and sizing of new initiatives through governance (charters, RACI, risk and impact), so cross functional commercial programmes land on time with clear ownership. Build the function: shape and hire the team the function needs across the five areas, from a starting base of three, and make the case for the investment. Run the combined Sell My Car and Get Your Car commercial operation as one, a single dealer view, one operating model, and consistent process across both products. Get more out of the team with AI and automation: mature how the commercial org operates with AI first tooling and automation, so manual workflows disappear and the org gets the answer without a person in the loop. Feed the operating rhythm: own the commercial motion input into the weekly operating cadence and the read up to Finance, trading and the CEO, with a clean, leadership ready view of where the pipeline sits and where it is heading. WHAT YOU'LL NEED Please note: We know that no candidate will be a perfect match for everything here, so please apply if you're close to the brief. If you meet most of the essentials, we'd like to hear from you. The essentials: A track record of leading a revenue operations, commercial operations or GTM operations function at scale, in a marketplace, growth or B2B sales context Breadth across the operating model: you've owned, or closely partnered on, most of GTM process, enablement, commercial systems and analytics, and you understand how they fit together Strong CRM fluency with Salesforce as a system of record: you can set the requirements, shape the data model and process, and direct a platform team, not just keep it clean Commercial process and incentive design: targets, compensation, territory and capacity planning tied to business outcomes A people leader and builder: you've grown a multi disciplinary team from a small base, hired well, and set a clear bar Analytical and data fluent: comfortable in a forecast and a pipeline model, and drawing honest conclusions from the numbers How you'll work (we'll explore these in interview): Fluent and curious with AI: you use it to work faster and help a team adopt it Comfortable running a cross functional PMO, with charters, RACI and clear risk management Credible with senior stakeholders: you make a well evidenced case and hold it under challenge, and you influence across teams you don't own Self directed: you turn an ambiguous problem into a plan, with a bias for action Intellectually honest: you surface the hard truth early rather than the comfortable answer late Nice to have: Hands on Salesforce administration or architecture (certification a plus), CPQ, and sales engagement / revenue intelligence tooling (e.g. Groove, Outreach) SQL / data warehouse fluency Marketplace, two sided platform or automotive experience Process improvement or operational excellence training (e.g. Lean Six Sigma), especially paired with a commercial background INTERVIEW PROCESS Phone screen with a member of the Talent Team First round interview with the hiring manager focussed on prior experience Second round made up of a case study presentation on a revenue operations problem (we'll send the brief in advance and give you time to prepare) Situational/company values interview with senior members of the leadership team Final round interview with a member of the Exec team We want everyone to do their best thinking, so if you'd like any adjustments to the process, just let us know. WHAT'S IN IT FOR YOU . click apply for full job details
Aug 21, 2026
Full time
THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car changing, whether you are looking to buy, sell or lease. Designed to reach drivers everywhere with our trail blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. Over 10m customers have used Carwow to help them buy and sell cars since its inception. In 2024 we went big and acquired Autavia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! WHY JOIN US? THE ROLE This is a director role running the operating engine behind our commercial teams. Carwow sells cars in two ways: Sell My Car, where drivers sell their car to dealers, and Get Your Car, where they buy or lease their next one. As Director, GTM & Revenue Operations you own the operating model those commercial teams run on: the go-to-market process, the enablement and quality that get people productive, the systems they work in (Salesforce and the wider commercial tech stack), the analytics that forecast the commercial number, and the programme management that lands cross functional change. The function covers five areas: GTM Operations, Sales Enablement, Tooling & Platform, Rev Ops Analytics and Program Management. You report to the VP, Marketplace Operations and sit close to both the numbers and the commercial teams you serve. You make the commercial motion work; the commercial teams own the selling and the relationships. This is a builder's role as much as a running one. You inherit a team of three (programme management, sales enablement and platform) and a clear mandate to grow the function to what the business needs. Shaping and hiring that team, and making the case for it, is central to the job. The commercial org has recently brought its Sell My Car and Get Your Car teams into a single account management function serving one dealer network, so you'll run one operating model across both products (a unified Salesforce, aligned targets and comp, consistent enablement and quality) and get the last of that integration to steady state. The function has already moved real numbers here, reworking the sales process, standing up sales engagement tooling and sharpening enablement, and your job is to take that further. You own the operating model, process, enablement, the systems requirement and the forecast. The commercial organisation owns the relationships, the selling and delivery against the number. You design the targets, compensation and territory structures with commercial leadership and you shape decisions through the strength of the operating case. In your first year, success looks like a forecast that's trusted and accurate, new hires productive faster, a consistent quality bar across the combined team, and the platform and process the org runs on every day. WHAT YOU'LL DO Own GTM operations: define the go to market playbook, pipeline and commercial process across both marketplaces, and, with commercial leadership, design the targets, compensation and territory / account structures that tie individual attainment to the business outcome. Own capacity and headcount planning with Workforce Management. Own sales enablement and quality: build the onboarding and ramp to productivity structures, a standard readiness sign off, org wide QA and calibration, and ongoing L&D for both individual contributors and leaders, so new hires get productive faster and quality holds across the organisation. Own the requirements for the commercial systems and tooling: direct Salesforce as the commercial system of record, owning the process and workflow design, prioritisation and the roadmap to bring the whole commercial org onto one platform, plus the sales engagement and automation tooling (e.g. Groove), AI assisted workflows and the performance dashboards the teams run on. You own the requirement and how the commercial org runs on the platform; the platform itself, its build and administration, sits with the tech org, who you partner with and direct. Own revenue operations analytics and forecasting: produce a forward looking commercial forecast that feeds trading and reconciles to Finance's P&L view, own the operational reporting that diagnoses what the volume and operational teams are driving into the number, and provide the evidence base behind comp and performance decisions. You own the operational read and set the requirement; you partner with Finance and the central analytics and data teams, who own the build. Own program management: run the commercial PMO, from end to end discovery and sizing of new initiatives through governance (charters, RACI, risk and impact), so cross functional commercial programmes land on time with clear ownership. Build the function: shape and hire the team the function needs across the five areas, from a starting base of three, and make the case for the investment. Run the combined Sell My Car and Get Your Car commercial operation as one, a single dealer view, one operating model, and consistent process across both products. Get more out of the team with AI and automation: mature how the commercial org operates with AI first tooling and automation, so manual workflows disappear and the org gets the answer without a person in the loop. Feed the operating rhythm: own the commercial motion input into the weekly operating cadence and the read up to Finance, trading and the CEO, with a clean, leadership ready view of where the pipeline sits and where it is heading. WHAT YOU'LL NEED Please note: We know that no candidate will be a perfect match for everything here, so please apply if you're close to the brief. If you meet most of the essentials, we'd like to hear from you. The essentials: A track record of leading a revenue operations, commercial operations or GTM operations function at scale, in a marketplace, growth or B2B sales context Breadth across the operating model: you've owned, or closely partnered on, most of GTM process, enablement, commercial systems and analytics, and you understand how they fit together Strong CRM fluency with Salesforce as a system of record: you can set the requirements, shape the data model and process, and direct a platform team, not just keep it clean Commercial process and incentive design: targets, compensation, territory and capacity planning tied to business outcomes A people leader and builder: you've grown a multi disciplinary team from a small base, hired well, and set a clear bar Analytical and data fluent: comfortable in a forecast and a pipeline model, and drawing honest conclusions from the numbers How you'll work (we'll explore these in interview): Fluent and curious with AI: you use it to work faster and help a team adopt it Comfortable running a cross functional PMO, with charters, RACI and clear risk management Credible with senior stakeholders: you make a well evidenced case and hold it under challenge, and you influence across teams you don't own Self directed: you turn an ambiguous problem into a plan, with a bias for action Intellectually honest: you surface the hard truth early rather than the comfortable answer late Nice to have: Hands on Salesforce administration or architecture (certification a plus), CPQ, and sales engagement / revenue intelligence tooling (e.g. Groove, Outreach) SQL / data warehouse fluency Marketplace, two sided platform or automotive experience Process improvement or operational excellence training (e.g. Lean Six Sigma), especially paired with a commercial background INTERVIEW PROCESS Phone screen with a member of the Talent Team First round interview with the hiring manager focussed on prior experience Second round made up of a case study presentation on a revenue operations problem (we'll send the brief in advance and give you time to prepare) Situational/company values interview with senior members of the leadership team Final round interview with a member of the Exec team We want everyone to do their best thinking, so if you'd like any adjustments to the process, just let us know. WHAT'S IN IT FOR YOU . click apply for full job details
The UK Company Secretarial and Global Entity Management (GEM) business sits within KPMG Law. Its ambition is to be a market-leading, technology-enabled governance and entity management business, supporting UK and multinational organisations with governance advisory services and globally co-ordinated entity management. The business has a significant growth opportunity. Clients are seeking stronger subsidiary governance, better control of legal entity data, greater consistency across jurisdictions and alternatives to fragmented in house and local provider models. KPMG combines qualified governance expertise, a global network, a central GEM Hub and Digital Gateway to address these needs through advisory and managed services. There are three pillars to the UK Company Secretarial and GEM practice: UK Entity Management - compliance and ad hoc support for UK entities, operated as a UK managed service. Global Entity Management - multi jurisdictional compliance and ad hoc support for an international portfolio of entities. Governance Advisory Services - providing clients with corporate governance and board support services, including directors' duties advice and training. This Director (A Grade) role will take a role in supporting the overall build and growth of the UK Company Secretarial and GEM practice, with explicit accountability for revenue growth targets, market strategy and proposition ownership. Build senior client and internal relationships; lead complex pursuits and convert client needs into scalable, profitable solutions. Scope of the role More specifically the Director will focus on two of the three pillars, namely: Governance Advisory Services Own the Governance Advisory Service proposition, lead the governance advisory growth strategy. Take the lead on, define and execute the growth strategy for Governance Advisory Services, driving profitable growth in this pillar. Be responsible for increasing KPMG's profile in this area, our service and product offering, quality and risk, and supporting delivery of Governance Advisory Services. Originate and lead Governance Advisory projects-including governance framework reviews, delegated authority, board and committee support and director training-and convert relevant needs into engagement opportunities. Be capable of using Governance Advisory Services as an opportunity to develop cross sell opportunities into UK and Global Entity Management services. Aim is to have a Governance Advisory Services pillar delivering c.£1m PA in UK fees by 2029. Global Entity Management Originate and lead Global Entity Management managed service engagements, working with Emma Greenfield on larger strategic pursuits. Co own GEM revenue growth targets and the market strategy with wider leadership (Emma), directing investment and business development towards priority clients, sectors and routes to market. Develop routes to market through KPMG account teams and member firms, building a strong pipeline of multi jurisdictional managed service opportunities. Work with the operational delivery team in GEM to oversee (as opposed to heavy day to day involvement in) delivery of GEM engagements - GEM will have full time senior resources dedicated to overseeing operational delivery. Time commitment between the above will be dependent on demand and flex accordingly, but a 50:50 time allocation is a good working assumption initially. The Director will report to Emma Greenfield and be supported where required on high value or complex opportunities across all service pillars. Why you might want to join the business: You want to build a business at the intersection of governance advisory, legal services and global managed services. You enjoy originating opportunities, shaping propositions and converting complex client needs into clear, compelling solutions. You can combine technical company secretarial credibility with commercial judgement and confident senior level selling. You value the opportunity to work with international member firms and build propositions capable of scaling across markets. What the key responsibilities of the role are: Own and deliver agreed revenue growth targets and the market strategy with GEM leadership, setting priorities across target clients, sectors, investment and routes to market; maintain disciplined oversight of pipeline, conversion, revenue and corrective action. Develop senior relationships with Company Secretaries, General Counsel, legal operations teams, governance leaders, finance leaders and other buyers of advisory, GEM and technology enabled services. Lead senior market facing conversations to diagnose client needs, shape solutions and originate and convert opportunities across designated growth areas. Mobilise KPMG account teams to identify opportunities, open senior client conversations and build coordinated pursuit strategies for engagement opportunities. Lead major proposals, competitive tenders and presentations, bringing together the right technical, operational, technology and pricing aspects. Shape commercially viable and scalable solutions, including scope, pricing, margin, contracting approach, delivery model and investment requirements, working closely with the GEM operations team and relevant specialists as required. Ensure that proposed solutions are deliverable, appropriately controlled and compliant with KPMG risk, independence and acceptance requirements. With GEM Leadership, support the build the overall UK GEM practice as a sustainable growth business by strengthening its market profile, client portfolio, team capability, talent pipeline, operating model and scalable delivery capacity. Act as a performance manager and contribute to people strategy. Education and qualifications Essential: UK qualified Chartered Governance Professional, with full membership of The Chartered Governance Institute UK & Ireland at Associate or Fellow level (ACG or FCG). A degree or equivalent professional experience in governance, law, business, finance or a related discipline. Skills and Experience Required The successful candidate will be a commercially strong business developer with credible governance and company secretarial expertise. They will have the experience and senior relationships needed to create demand, shape complex solutions and win substantial advisory or recurring managed service revenue. They will be able to demonstrate the following: A strong track record of originating, shaping and winning substantial governance advisory and global or multi jurisdictional managed service engagements. Significant experience in UK company secretarial practice and governance advisory, with sufficient technical depth to originate and lead projects credibly at board and senior management level. Experience selling recurring and multi year services, with a clear understanding of outsourcing buying cases, complex sales cycles, solution design and commercial models. A practical understanding of global entity management, subsidiary governance, outsourcing and technology enabled delivery across multiple jurisdictions. An established network among senior governance, legal, finance and professional services stakeholders, together with the confidence to create new relationships. Excellent consultative selling, presentation and negotiation skills, with the ability to translate complex client needs into clear, compelling solutions. Strong commercial judgement across pricing, margin, investment, contracting, risk and delivery feasibility. Experience leading multidisciplinary and international pursuits and mobilising contributors without relying on direct line authority. The credibility to work with partners, senior clients, member firms and delivery leaders and to challenge constructively when needed. A disciplined approach to pipeline management, forecasting, account planning and measurement of commercial outcomes. A collaborative and entrepreneurial style, with the resilience and pace needed to build a growth business. The issues surrounding tax and legal services are constantly evolving, both locally and globally. Which is why you'll find life at KPMG both intellectually stimulating and rewarding. There's also the scale and breadth of what we do - our services span specialisms such as Corporate and Indirect Tax; Expatriate and Private Client Personal Tax compliance and advice; and KPMG Law. With offices across the UK, we are part of a global network of firms providing Audit, Tax & Law, Consulting, and Technology Services to diverse clients. They provide us with a strong sense of identity, ensuring we can grow stronger. They bind us together, across our different backgrounds and cultures, and are common to each of us. Explore more about why Our Values matter. From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you. We're committed to creating an inclusive environment where all colleagues thrive and reach their full potential, whatever their identity or background. We're a member of the Business Disability Forum so please get in touch if you'd like to discuss any adjustments that you might need in the application process - and if you are successful beyond this. . click apply for full job details
Aug 20, 2026
Full time
The UK Company Secretarial and Global Entity Management (GEM) business sits within KPMG Law. Its ambition is to be a market-leading, technology-enabled governance and entity management business, supporting UK and multinational organisations with governance advisory services and globally co-ordinated entity management. The business has a significant growth opportunity. Clients are seeking stronger subsidiary governance, better control of legal entity data, greater consistency across jurisdictions and alternatives to fragmented in house and local provider models. KPMG combines qualified governance expertise, a global network, a central GEM Hub and Digital Gateway to address these needs through advisory and managed services. There are three pillars to the UK Company Secretarial and GEM practice: UK Entity Management - compliance and ad hoc support for UK entities, operated as a UK managed service. Global Entity Management - multi jurisdictional compliance and ad hoc support for an international portfolio of entities. Governance Advisory Services - providing clients with corporate governance and board support services, including directors' duties advice and training. This Director (A Grade) role will take a role in supporting the overall build and growth of the UK Company Secretarial and GEM practice, with explicit accountability for revenue growth targets, market strategy and proposition ownership. Build senior client and internal relationships; lead complex pursuits and convert client needs into scalable, profitable solutions. Scope of the role More specifically the Director will focus on two of the three pillars, namely: Governance Advisory Services Own the Governance Advisory Service proposition, lead the governance advisory growth strategy. Take the lead on, define and execute the growth strategy for Governance Advisory Services, driving profitable growth in this pillar. Be responsible for increasing KPMG's profile in this area, our service and product offering, quality and risk, and supporting delivery of Governance Advisory Services. Originate and lead Governance Advisory projects-including governance framework reviews, delegated authority, board and committee support and director training-and convert relevant needs into engagement opportunities. Be capable of using Governance Advisory Services as an opportunity to develop cross sell opportunities into UK and Global Entity Management services. Aim is to have a Governance Advisory Services pillar delivering c.£1m PA in UK fees by 2029. Global Entity Management Originate and lead Global Entity Management managed service engagements, working with Emma Greenfield on larger strategic pursuits. Co own GEM revenue growth targets and the market strategy with wider leadership (Emma), directing investment and business development towards priority clients, sectors and routes to market. Develop routes to market through KPMG account teams and member firms, building a strong pipeline of multi jurisdictional managed service opportunities. Work with the operational delivery team in GEM to oversee (as opposed to heavy day to day involvement in) delivery of GEM engagements - GEM will have full time senior resources dedicated to overseeing operational delivery. Time commitment between the above will be dependent on demand and flex accordingly, but a 50:50 time allocation is a good working assumption initially. The Director will report to Emma Greenfield and be supported where required on high value or complex opportunities across all service pillars. Why you might want to join the business: You want to build a business at the intersection of governance advisory, legal services and global managed services. You enjoy originating opportunities, shaping propositions and converting complex client needs into clear, compelling solutions. You can combine technical company secretarial credibility with commercial judgement and confident senior level selling. You value the opportunity to work with international member firms and build propositions capable of scaling across markets. What the key responsibilities of the role are: Own and deliver agreed revenue growth targets and the market strategy with GEM leadership, setting priorities across target clients, sectors, investment and routes to market; maintain disciplined oversight of pipeline, conversion, revenue and corrective action. Develop senior relationships with Company Secretaries, General Counsel, legal operations teams, governance leaders, finance leaders and other buyers of advisory, GEM and technology enabled services. Lead senior market facing conversations to diagnose client needs, shape solutions and originate and convert opportunities across designated growth areas. Mobilise KPMG account teams to identify opportunities, open senior client conversations and build coordinated pursuit strategies for engagement opportunities. Lead major proposals, competitive tenders and presentations, bringing together the right technical, operational, technology and pricing aspects. Shape commercially viable and scalable solutions, including scope, pricing, margin, contracting approach, delivery model and investment requirements, working closely with the GEM operations team and relevant specialists as required. Ensure that proposed solutions are deliverable, appropriately controlled and compliant with KPMG risk, independence and acceptance requirements. With GEM Leadership, support the build the overall UK GEM practice as a sustainable growth business by strengthening its market profile, client portfolio, team capability, talent pipeline, operating model and scalable delivery capacity. Act as a performance manager and contribute to people strategy. Education and qualifications Essential: UK qualified Chartered Governance Professional, with full membership of The Chartered Governance Institute UK & Ireland at Associate or Fellow level (ACG or FCG). A degree or equivalent professional experience in governance, law, business, finance or a related discipline. Skills and Experience Required The successful candidate will be a commercially strong business developer with credible governance and company secretarial expertise. They will have the experience and senior relationships needed to create demand, shape complex solutions and win substantial advisory or recurring managed service revenue. They will be able to demonstrate the following: A strong track record of originating, shaping and winning substantial governance advisory and global or multi jurisdictional managed service engagements. Significant experience in UK company secretarial practice and governance advisory, with sufficient technical depth to originate and lead projects credibly at board and senior management level. Experience selling recurring and multi year services, with a clear understanding of outsourcing buying cases, complex sales cycles, solution design and commercial models. A practical understanding of global entity management, subsidiary governance, outsourcing and technology enabled delivery across multiple jurisdictions. An established network among senior governance, legal, finance and professional services stakeholders, together with the confidence to create new relationships. Excellent consultative selling, presentation and negotiation skills, with the ability to translate complex client needs into clear, compelling solutions. Strong commercial judgement across pricing, margin, investment, contracting, risk and delivery feasibility. Experience leading multidisciplinary and international pursuits and mobilising contributors without relying on direct line authority. The credibility to work with partners, senior clients, member firms and delivery leaders and to challenge constructively when needed. A disciplined approach to pipeline management, forecasting, account planning and measurement of commercial outcomes. A collaborative and entrepreneurial style, with the resilience and pace needed to build a growth business. The issues surrounding tax and legal services are constantly evolving, both locally and globally. Which is why you'll find life at KPMG both intellectually stimulating and rewarding. There's also the scale and breadth of what we do - our services span specialisms such as Corporate and Indirect Tax; Expatriate and Private Client Personal Tax compliance and advice; and KPMG Law. With offices across the UK, we are part of a global network of firms providing Audit, Tax & Law, Consulting, and Technology Services to diverse clients. They provide us with a strong sense of identity, ensuring we can grow stronger. They bind us together, across our different backgrounds and cultures, and are common to each of us. Explore more about why Our Values matter. From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you. We're committed to creating an inclusive environment where all colleagues thrive and reach their full potential, whatever their identity or background. We're a member of the Business Disability Forum so please get in touch if you'd like to discuss any adjustments that you might need in the application process - and if you are successful beyond this. . click apply for full job details
Platform Product Manager Department: Product Employment Type: Permanent Location: London, UK Reporting To: Sr. Product Director Description Veriforce is building Carbon Hub - a new platform that unifies all of our carbon propositions in one compelling, connected experience - and this role is central to making it happen. Reporting to the Senior Platform Product Manager, the Platform Product Manager will sit at the heart of a cross-functional squad alongside engineers and product designers, owning discovery and delivery for a significant area of the Carbon Hub platform. You will understand the market problems that exist and which ones we're well placed to solve before turning those insights into well-crafted solutions that are shipped with confidence and improve with iteration. You will also monitor the success of solutions via product analytics and enable our commercial teams on how to demo and position them. This is a role for someone who brings deep customer centricity, humility, a commercial mindset and superb communication skills to bring stakeholders along with them. You must also want to work at pace, be comfortable juggling priorities and be keen to leverage AI tools in your day to drive productivity including building prototypes. Ultimately you will need to hold two things in balance: maintaining a healthy, valued platform today whilst building the future of carbon at Veriforce. Building innovative solutions; enabling safer workplaces for everyone. We'll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners. We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions. What that means day to day What You'll Do Own product discovery for your area of the Carbon Hub. That will entail a blend of customer calls, surveys, conversations with internal stakeholders and leveraging analysis in Pendo. Calibrate product discovery depth to risk and profile: apply rigorous research to high-stakes features and move fast on lower-risk increments, shipping early and iterating. Define and maintain a backlog for your squad that connects day-to-day delivery to Carbon Hub's broader platform vision. Collaborate with Sustainability Product colleagues to craft the roadmap for the Carbon Hub. Partner proactively with engineers and product designers from the earliest stages of problem definition through to defining a solution. Collaboration should be the default, not an afterthought. You will be accountable for deciding whether a solution solves the market problem/s we're tackling. Champion the customer in every squad conversation - maintaining a regular rhythm of customer contact and bringing back insights with the rigour of a researcher. Leverage product analytics tools (particularly Pendo) to understand user behaviour, identify friction points, test hypotheses and validate that shipped solutions are moving the success metrics you've defined. Translate strategy into delivery in Jira - creating epics that capture the value to unlock, assumptions, risks and dependencies, partnering with engineers to break them into stories, and ensuring release notes are published on a regular cadence and coordinated with other squads. Drive alignment across your squad and with senior stakeholders through clear, confident communication across written, verbal and video formats. Embed AI tooling - including Figma Make for rapid prototyping - into your daily practice to drive personal productivity, and actively identify opportunities to build AI-powered value into the product itself. Collaborate with Marketing to enable commercial teams on the messaging and positioning for new features as well as how best to demo them. Bring resilience and a calm head when priorities shift, timelines compress or ambiguity spikes - keeping the squad focused and moving forward. Embed the company's goals, vision, values and behaviours into the way the carbon propositions are built and brought to market What you'll need to be successful At least 7 years of professional experience in software and technology roles, with a minimum of 5 years in product management roles working directly with engineering teams to build software - at least 2 of those 5 years in a B2B SaaS environment. Proven experience conducting structured product discovery - including customer discovery calls and surveys - and translating findings into product decisions. Demonstrable track record of shipping software iteratively - comfortable releasing early and refining based on evidence - using hands-on experience with product analytics platforms to inform prioritisation and measure outcomes. Hands-on experience prototyping with AI tools to explore and validate ideas quickly. Experience leveraging AI to deliver customer-facing solutions and to drive meaningful productivity gains in day-to-day working practice. A strong understanding of platform architecture concepts - including third-party API integrations, service composition and building on top of a suite of internal services - with the technical fluency to engage confidently in architectural discussions, weigh the pros and cons of different approaches without needing to own the technical solution, and read and interpret API documentation to inform solution scope and feasibility. A passion for sustainability, with the curiosity and commitment to develop deep domain knowledge over time. Exceptional written and verbal communication skills, with the ability to adapt register and format for technical, design, commercial and executive audiences - including video and large-group settings. Highly collaborative working style with a track record of involving engineering and design early and building strong cross-functional relationships. A keen eye for detail and a structured, organised approach to managing multiple workstreams in a fast-moving environment. What you'll get in return We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer: Personal Health & Wellbeing / Benefits Enhanced Parental Leave Generous annual leave, with the option to buy additional days Healthcare Plan Annual Giving Day - an extra day to give back to yourself or your community Cycle-to-work Scheme EV Salary Sacrifice Scheme Future Planning Pension scheme with employer contributions Life Assurance - 3X base salary Rewards Program - access to discounts and cashback LinkedIn Learning License for upskilling & development Interested but don't feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us! Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. What you can expect if you apply: A response to your application within 15 working days An interview process consisting of: An initial discovery call with the recruiter A first stage interview via Microsoft Teams Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Aug 20, 2026
Full time
Platform Product Manager Department: Product Employment Type: Permanent Location: London, UK Reporting To: Sr. Product Director Description Veriforce is building Carbon Hub - a new platform that unifies all of our carbon propositions in one compelling, connected experience - and this role is central to making it happen. Reporting to the Senior Platform Product Manager, the Platform Product Manager will sit at the heart of a cross-functional squad alongside engineers and product designers, owning discovery and delivery for a significant area of the Carbon Hub platform. You will understand the market problems that exist and which ones we're well placed to solve before turning those insights into well-crafted solutions that are shipped with confidence and improve with iteration. You will also monitor the success of solutions via product analytics and enable our commercial teams on how to demo and position them. This is a role for someone who brings deep customer centricity, humility, a commercial mindset and superb communication skills to bring stakeholders along with them. You must also want to work at pace, be comfortable juggling priorities and be keen to leverage AI tools in your day to drive productivity including building prototypes. Ultimately you will need to hold two things in balance: maintaining a healthy, valued platform today whilst building the future of carbon at Veriforce. Building innovative solutions; enabling safer workplaces for everyone. We'll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners. We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions. What that means day to day What You'll Do Own product discovery for your area of the Carbon Hub. That will entail a blend of customer calls, surveys, conversations with internal stakeholders and leveraging analysis in Pendo. Calibrate product discovery depth to risk and profile: apply rigorous research to high-stakes features and move fast on lower-risk increments, shipping early and iterating. Define and maintain a backlog for your squad that connects day-to-day delivery to Carbon Hub's broader platform vision. Collaborate with Sustainability Product colleagues to craft the roadmap for the Carbon Hub. Partner proactively with engineers and product designers from the earliest stages of problem definition through to defining a solution. Collaboration should be the default, not an afterthought. You will be accountable for deciding whether a solution solves the market problem/s we're tackling. Champion the customer in every squad conversation - maintaining a regular rhythm of customer contact and bringing back insights with the rigour of a researcher. Leverage product analytics tools (particularly Pendo) to understand user behaviour, identify friction points, test hypotheses and validate that shipped solutions are moving the success metrics you've defined. Translate strategy into delivery in Jira - creating epics that capture the value to unlock, assumptions, risks and dependencies, partnering with engineers to break them into stories, and ensuring release notes are published on a regular cadence and coordinated with other squads. Drive alignment across your squad and with senior stakeholders through clear, confident communication across written, verbal and video formats. Embed AI tooling - including Figma Make for rapid prototyping - into your daily practice to drive personal productivity, and actively identify opportunities to build AI-powered value into the product itself. Collaborate with Marketing to enable commercial teams on the messaging and positioning for new features as well as how best to demo them. Bring resilience and a calm head when priorities shift, timelines compress or ambiguity spikes - keeping the squad focused and moving forward. Embed the company's goals, vision, values and behaviours into the way the carbon propositions are built and brought to market What you'll need to be successful At least 7 years of professional experience in software and technology roles, with a minimum of 5 years in product management roles working directly with engineering teams to build software - at least 2 of those 5 years in a B2B SaaS environment. Proven experience conducting structured product discovery - including customer discovery calls and surveys - and translating findings into product decisions. Demonstrable track record of shipping software iteratively - comfortable releasing early and refining based on evidence - using hands-on experience with product analytics platforms to inform prioritisation and measure outcomes. Hands-on experience prototyping with AI tools to explore and validate ideas quickly. Experience leveraging AI to deliver customer-facing solutions and to drive meaningful productivity gains in day-to-day working practice. A strong understanding of platform architecture concepts - including third-party API integrations, service composition and building on top of a suite of internal services - with the technical fluency to engage confidently in architectural discussions, weigh the pros and cons of different approaches without needing to own the technical solution, and read and interpret API documentation to inform solution scope and feasibility. A passion for sustainability, with the curiosity and commitment to develop deep domain knowledge over time. Exceptional written and verbal communication skills, with the ability to adapt register and format for technical, design, commercial and executive audiences - including video and large-group settings. Highly collaborative working style with a track record of involving engineering and design early and building strong cross-functional relationships. A keen eye for detail and a structured, organised approach to managing multiple workstreams in a fast-moving environment. What you'll get in return We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer: Personal Health & Wellbeing / Benefits Enhanced Parental Leave Generous annual leave, with the option to buy additional days Healthcare Plan Annual Giving Day - an extra day to give back to yourself or your community Cycle-to-work Scheme EV Salary Sacrifice Scheme Future Planning Pension scheme with employer contributions Life Assurance - 3X base salary Rewards Program - access to discounts and cashback LinkedIn Learning License for upskilling & development Interested but don't feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us! Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. What you can expect if you apply: A response to your application within 15 working days An interview process consisting of: An initial discovery call with the recruiter A first stage interview via Microsoft Teams Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Chief commercial officer Hybrid with three days a week in London and occasional travel to Bath, Dublin or Edinburgh as needed About us Seccl is the Octopus-owned embedded investment platform, on a mission to help more people invest, and invest well. We're building the infrastructure behind the next generation of investing. Our technology already powers some of the UK's most ambitious fintechs, banks, financial advisers and wealth firms, with close to a million investors relying on Seccl-powered platforms. And we're now expanding into Europe. We've got a proven product, strong momentum and big ambitions for what comes next: helping more household-name brands launch and scale investment propositions, entering new markets and replacing outdated investment infrastructure with technology that's faster, simpler and built for scale. We're proud to be part of Octopus, one of the UK's most successful privately held investment and technology groups. That gives us the backing and long-term perspective to build something substantial, while keeping the pace and energy of a high-growth business. Seccl and Octopus are both B Corp certified and share a belief that profit and purpose should go hand in hand. If you want to help shape the future of investing in the UK and across Europe, you'll be in good company. Check out the Seccl website to see what we're building and read more about our mission to shape the future of investments. The role Seccl is entering a pivotal stage of growth. Almost one million investors rely on our technology, we power investment propositions for brands including Monzo, Tide and MoneySuperMarket, and our expansion into Europe is underway. We've proved our model can scale. Now we want to accelerate, winning bigger customers, deepening our existing partnerships and opening up new markets. We believe Seccl can become the defining investment infrastructure business of its generation, and our chief commercial officer will play a central role in getting us there. You'll join our executive leadership team and lead sales, account management, customer success and marketing. You'll set our commercial strategy, build the organisation for our next stage of growth and stay close to the customers, opportunities and partnerships that matter most. You'll also help shape Seccl's wider direction, working closely with product, engineering, finance, operations, risk and compliance to make sure customer insight and commercial opportunity influence where we invest and what we build. What you'll own Setting and delivering Seccl's commercial strategy and growth plans Building and leading a high-performing commercial organisation across sales, account management, customer success and marketing Winning significant new customer firms and strategic partnerships Growing our existing customer relationships and creating greater long-term value for Seccl and our customers Leading our most important enterprise opportunities, negotiations and executive-level relationships Shaping our expansion into Europe, new markets and new customer segments Bringing strong customer and market insight into Seccl's product and company strategy Owning commercial planning, forecasting, retention and expansion Building Seccl's reputation and influence across the wealth and investment industry This role's for you if You're a commercial leader who has helped a financial services business through significant growth. You can think several years ahead while still getting personally involved in the pitch, negotiation or customer conversation that matters today. You have significant senior commercial leadership experience in financial services, ideally across investment platforms, wealth management, financial advice or banking You've built and delivered commercial strategies that have generated significant, sustainable growth You know how to win major new customers and grow strategic relationships over the long term You're comfortable personally leading complex enterprise opportunities, negotiations and senior customer relationships You understand how to commercialise technology-led products and can turn complex capability into clear customer value You're an experienced people leader who can build strong teams, develop future leaders and create a high-performing culture You have strong commercial and financial judgement and are comfortable operating in a regulated environment You're curious about how new technology, including AI, can create better propositions and new commercial opportunities This role isn't for you if You want to operate purely at a strategic level. Our leaders stay close to the work and get involved when it matters You see commercial as a standalone function. You'll need to work closely across the business to make Seccl more successful You're mainly motivated by winning new logos. Growing and deepening our existing customer relationships matters just as much You need everything fully defined before you act. You'll need to make good decisions with imperfect information and adapt quickly You're comfortable maintaining the status quo. We're looking for someone who wants to raise the bar and help Seccl become significantly bigger and better What's in it for you We offer a generous mix of benefits designed around the things that matter to our people: Competitive salary and bonus, reviewed annually, plus a 6% employer pension contribution and life assurance 27 days' holiday plus bank holidays, your birthday off and dependant leave Two volunteering days each year The option to work abroad for up to six weeks a year Secclbrate, our recognition programme offering flexible rewards including extra pay, additional holiday and increased learning budget One-month paid sabbatical after eight years Private medical insurance with AXA Health Enhanced parental leave MacBook and up to £500 towards your home office set-up £750 annual learning budget Health and wellbeing support, including free therapy through Wellness Cloud and mental health support through Headspace Financial wellbeing benefits, including Octopus Money, the Octopus Share Incentive Plan and will writing through Octopus Legacy Perkbox, with flexible points and a range of discounts and perks Access to Cycle to Work and Octopus Electric Vehicle Leasing Our culture We put people first and try hard to create an environment where people feel trusted, heard and able to do their best work. We value openness, curiosity and different perspectives. You'll have the freedom to challenge how things are done, experiment with better ways of working and take real ownership of your impact. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing. We want you to have plenty of opportunity to get to know Seccl, the role and the people you'd be working with, just as we want to get to know you. Following an initial conversation with our Talent team, we expect the process to include: First stage: 45-minute interview with our CEO Second stage: 45-minute interview with our executive chair and chief product officer Third stage: 45-minute interview with our commercial director, followed by 45 minutes with our people partnering and development lead, focused on your leadership approach and experience Final stage: a live business case with members of our executive team, focused on strategic thinking, commercial judgement and problem-solving Everyone's welcome We want to build a diverse and inclusive company full of brilliant people with different skills, experiences and perspectives. All applicants will be considered without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.
Aug 20, 2026
Full time
Chief commercial officer Hybrid with three days a week in London and occasional travel to Bath, Dublin or Edinburgh as needed About us Seccl is the Octopus-owned embedded investment platform, on a mission to help more people invest, and invest well. We're building the infrastructure behind the next generation of investing. Our technology already powers some of the UK's most ambitious fintechs, banks, financial advisers and wealth firms, with close to a million investors relying on Seccl-powered platforms. And we're now expanding into Europe. We've got a proven product, strong momentum and big ambitions for what comes next: helping more household-name brands launch and scale investment propositions, entering new markets and replacing outdated investment infrastructure with technology that's faster, simpler and built for scale. We're proud to be part of Octopus, one of the UK's most successful privately held investment and technology groups. That gives us the backing and long-term perspective to build something substantial, while keeping the pace and energy of a high-growth business. Seccl and Octopus are both B Corp certified and share a belief that profit and purpose should go hand in hand. If you want to help shape the future of investing in the UK and across Europe, you'll be in good company. Check out the Seccl website to see what we're building and read more about our mission to shape the future of investments. The role Seccl is entering a pivotal stage of growth. Almost one million investors rely on our technology, we power investment propositions for brands including Monzo, Tide and MoneySuperMarket, and our expansion into Europe is underway. We've proved our model can scale. Now we want to accelerate, winning bigger customers, deepening our existing partnerships and opening up new markets. We believe Seccl can become the defining investment infrastructure business of its generation, and our chief commercial officer will play a central role in getting us there. You'll join our executive leadership team and lead sales, account management, customer success and marketing. You'll set our commercial strategy, build the organisation for our next stage of growth and stay close to the customers, opportunities and partnerships that matter most. You'll also help shape Seccl's wider direction, working closely with product, engineering, finance, operations, risk and compliance to make sure customer insight and commercial opportunity influence where we invest and what we build. What you'll own Setting and delivering Seccl's commercial strategy and growth plans Building and leading a high-performing commercial organisation across sales, account management, customer success and marketing Winning significant new customer firms and strategic partnerships Growing our existing customer relationships and creating greater long-term value for Seccl and our customers Leading our most important enterprise opportunities, negotiations and executive-level relationships Shaping our expansion into Europe, new markets and new customer segments Bringing strong customer and market insight into Seccl's product and company strategy Owning commercial planning, forecasting, retention and expansion Building Seccl's reputation and influence across the wealth and investment industry This role's for you if You're a commercial leader who has helped a financial services business through significant growth. You can think several years ahead while still getting personally involved in the pitch, negotiation or customer conversation that matters today. You have significant senior commercial leadership experience in financial services, ideally across investment platforms, wealth management, financial advice or banking You've built and delivered commercial strategies that have generated significant, sustainable growth You know how to win major new customers and grow strategic relationships over the long term You're comfortable personally leading complex enterprise opportunities, negotiations and senior customer relationships You understand how to commercialise technology-led products and can turn complex capability into clear customer value You're an experienced people leader who can build strong teams, develop future leaders and create a high-performing culture You have strong commercial and financial judgement and are comfortable operating in a regulated environment You're curious about how new technology, including AI, can create better propositions and new commercial opportunities This role isn't for you if You want to operate purely at a strategic level. Our leaders stay close to the work and get involved when it matters You see commercial as a standalone function. You'll need to work closely across the business to make Seccl more successful You're mainly motivated by winning new logos. Growing and deepening our existing customer relationships matters just as much You need everything fully defined before you act. You'll need to make good decisions with imperfect information and adapt quickly You're comfortable maintaining the status quo. We're looking for someone who wants to raise the bar and help Seccl become significantly bigger and better What's in it for you We offer a generous mix of benefits designed around the things that matter to our people: Competitive salary and bonus, reviewed annually, plus a 6% employer pension contribution and life assurance 27 days' holiday plus bank holidays, your birthday off and dependant leave Two volunteering days each year The option to work abroad for up to six weeks a year Secclbrate, our recognition programme offering flexible rewards including extra pay, additional holiday and increased learning budget One-month paid sabbatical after eight years Private medical insurance with AXA Health Enhanced parental leave MacBook and up to £500 towards your home office set-up £750 annual learning budget Health and wellbeing support, including free therapy through Wellness Cloud and mental health support through Headspace Financial wellbeing benefits, including Octopus Money, the Octopus Share Incentive Plan and will writing through Octopus Legacy Perkbox, with flexible points and a range of discounts and perks Access to Cycle to Work and Octopus Electric Vehicle Leasing Our culture We put people first and try hard to create an environment where people feel trusted, heard and able to do their best work. We value openness, curiosity and different perspectives. You'll have the freedom to challenge how things are done, experiment with better ways of working and take real ownership of your impact. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing. We want you to have plenty of opportunity to get to know Seccl, the role and the people you'd be working with, just as we want to get to know you. Following an initial conversation with our Talent team, we expect the process to include: First stage: 45-minute interview with our CEO Second stage: 45-minute interview with our executive chair and chief product officer Third stage: 45-minute interview with our commercial director, followed by 45 minutes with our people partnering and development lead, focused on your leadership approach and experience Final stage: a live business case with members of our executive team, focused on strategic thinking, commercial judgement and problem-solving Everyone's welcome We want to build a diverse and inclusive company full of brilliant people with different skills, experiences and perspectives. All applicants will be considered without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.
