Job Title: Cyber Security Operations Manager Location: Liverpool City Centre on a Hybrid working basis Salary: Up to £75,000 per annum Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday Acorn are looking to recruit a brand-new role as a Cyber Security Operations Manager click apply for full job details
Apr 21, 2026
Full time
Job Title: Cyber Security Operations Manager Location: Liverpool City Centre on a Hybrid working basis Salary: Up to £75,000 per annum Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday Acorn are looking to recruit a brand-new role as a Cyber Security Operations Manager click apply for full job details
IT Cyber Security Operations Centre Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Remote Salary: Up to: £85,000 Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at click apply for full job details
Apr 20, 2026
Full time
IT Cyber Security Operations Centre Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Remote Salary: Up to: £85,000 Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at click apply for full job details
IT Operations Deputy Manager Department: Central Services Employment Type: Fixed Term Contract Location: Glasgow Description The IT Operations Deputy Manager plays a key role in ensuring effective delivery of corporate IT systems and day to day technology operations. This includes maintaining reliable, secure, and user friendly office technology throughout the lifecycle of the Organising Company. The role operates within a dynamic and evolving environment, shaped by the Glasgow 2026 collaborative delivery model, where responsibilities are shared among a network of delivery partners rather than managed through a traditional centralised structure. Working closely with internal teams, external suppliers, and delivery partners you will support critical office technology services, develop and implement appropriate policies, and provide user support. Alongside your technology responsibilities, you'll also provide light office and facilities support, contributing to the overall efficiency and wellbeing of the workplace. This role offers a unique opportunity to contribute to an innovative Games, with a strong focus on sustainability and community empowerment. Working arrangements The role will commence in the Organising Company's Glasgow city centre office, with visits required to competition venues to fully deliver the responsibilities of the role. The location for the role will transition to be based at a competition venue as we approach the Games. The role will be contracted for 40 hours per week, with requirements to be in the office aligned to the Organising Company's planned working pattern. All travel to your place of work will be at your own cost. During the Games operational period, shift patterns are likely to be required which could include weekends. Key Responsibilities Managing day to day support tickets, incident logging, escalation and service continuity. Assisting with coordination of suppliers for office IT hardware, connectivity, and software including Teams, Outlook, and SharePoint. Providing first line support for computers, printers, telephony, AV equipment, and general office IT systems. Supporting the creation of user guides, help materials, and basic IT policies. Ensuring user compliance with corporate policies relating to the management of files, storage, SharePoint, cyber and use of IT equipment. Assisting with onboarding and offboarding processes including user account setup and equipment allocation. Monitoring system access, device performance, and service availability. Supporting maintenance tasks, updates, and configuration within the Microsoft 365 environment. Implementing processes to track and manage IT inventory. Supporting compliance with technology policies, cyber security requirements, and data protection standards. Assisting with planning and delivering Games time readiness activities. Providing onsite support during Games time as required. Producing basic progress updates and reports. Supporting activities and priorities as determined by the CIO. Responsibilities of the role will evolve during the lifespan of the Organising Company, and it is likely that the role profile will evolve with the changing needs of the OC. Skills, Knowledge and Expertise Experience Experience in a supervisory role Experience working in an IT support or technical operations role. Good working knowledge of Microsoft 365, SharePoint, Teams, and office applications. Strong troubleshooting abilities across Windows, macOS, and office hardware. Ability to work effectively with colleagues, suppliers, and external partners. Strong organisational skills and attention to detail. Understanding of basic IT security principles. Competencies Certifications in Microsoft 365 administration. Experience with incident management systems. Networking knowledge (Wi Fi, routers, firewalls). Behaviours Collaborative: Builds strong partnerships, understands shared goals, and works effectively across organisational boundaries. Flexible: Adapts to new structures and workflows within an evolving event delivery model. Purpose led: Aligns with the Glasgow 2026 mission to deliver an inclusive, community first, low carbon Games. Inclusive: Designs and supports systems with accessibility, equity, and usability in mind. Structured thinker with strong organisational skills. Clear and confident communicator with strong interpersonal skills.
Apr 17, 2026
Full time
IT Operations Deputy Manager Department: Central Services Employment Type: Fixed Term Contract Location: Glasgow Description The IT Operations Deputy Manager plays a key role in ensuring effective delivery of corporate IT systems and day to day technology operations. This includes maintaining reliable, secure, and user friendly office technology throughout the lifecycle of the Organising Company. The role operates within a dynamic and evolving environment, shaped by the Glasgow 2026 collaborative delivery model, where responsibilities are shared among a network of delivery partners rather than managed through a traditional centralised structure. Working closely with internal teams, external suppliers, and delivery partners you will support critical office technology services, develop and implement appropriate policies, and provide user support. Alongside your technology responsibilities, you'll also provide light office and facilities support, contributing to the overall efficiency and wellbeing of the workplace. This role offers a unique opportunity to contribute to an innovative Games, with a strong focus on sustainability and community empowerment. Working arrangements The role will commence in the Organising Company's Glasgow city centre office, with visits required to competition venues to fully deliver the responsibilities of the role. The location for the role will transition to be based at a competition venue as we approach the Games. The role will be contracted for 40 hours per week, with requirements to be in the office aligned to the Organising Company's planned working pattern. All travel to your place of work will be at your own cost. During the Games operational period, shift patterns are likely to be required which could include weekends. Key Responsibilities Managing day to day support tickets, incident logging, escalation and service continuity. Assisting with coordination of suppliers for office IT hardware, connectivity, and software including Teams, Outlook, and SharePoint. Providing first line support for computers, printers, telephony, AV equipment, and general office IT systems. Supporting the creation of user guides, help materials, and basic IT policies. Ensuring user compliance with corporate policies relating to the management of files, storage, SharePoint, cyber and use of IT equipment. Assisting with onboarding and offboarding processes including user account setup and equipment allocation. Monitoring system access, device performance, and service availability. Supporting maintenance tasks, updates, and configuration within the Microsoft 365 environment. Implementing processes to track and manage IT inventory. Supporting compliance with technology policies, cyber security requirements, and data protection standards. Assisting with planning and delivering Games time readiness activities. Providing onsite support during Games time as required. Producing basic progress updates and reports. Supporting activities and priorities as determined by the CIO. Responsibilities of the role will evolve during the lifespan of the Organising Company, and it is likely that the role profile will evolve with the changing needs of the OC. Skills, Knowledge and Expertise Experience Experience in a supervisory role Experience working in an IT support or technical operations role. Good working knowledge of Microsoft 365, SharePoint, Teams, and office applications. Strong troubleshooting abilities across Windows, macOS, and office hardware. Ability to work effectively with colleagues, suppliers, and external partners. Strong organisational skills and attention to detail. Understanding of basic IT security principles. Competencies Certifications in Microsoft 365 administration. Experience with incident management systems. Networking knowledge (Wi Fi, routers, firewalls). Behaviours Collaborative: Builds strong partnerships, understands shared goals, and works effectively across organisational boundaries. Flexible: Adapts to new structures and workflows within an evolving event delivery model. Purpose led: Aligns with the Glasgow 2026 mission to deliver an inclusive, community first, low carbon Games. Inclusive: Designs and supports systems with accessibility, equity, and usability in mind. Structured thinker with strong organisational skills. Clear and confident communicator with strong interpersonal skills.
Cyber Security Analyst Application Deadline: 29 April 2026 Department: IT Services Employment Type: Permanent - Full Time Location: Newquay, Cornwall, UK Description This role is broadly responsible for key functions and activities supporting and improving the day-to day security posture of the King's College London IT environment, based out of the King's Service Centre (KSC) in Cornwall. The role will support the Cyber Security team and wider service more generally, with a specific focus toward security investigations, forensics and vulnerability management, with other daily activities as laid out in the following descriptions. Some travel may be required for meetings and training (predominately between KSC and university campuses in London). Accountabilities & Responsibilities You will be responsible for: Queue Management - day to day management of the security incident/service request queue in alignment with SLA. Security Incident Response & Digital Investigations - Providing timely analyst services to aid the technical investigation of security incidents. Establishing root causes, patterns and solutions for re securing systems and networks. Threat Hunting & Protective Monitoring - Assisting with investigating alerts generated by security systems and raising incidents based on indicators of compromise. Vulnerability Assessment & Management - assist with and follow KSC vulnerability management processes. Regularly reporting upon and formally identifying key vulnerabilities, advising colleagues as necessary on remediation activities. Keeping proactively up to date with current & emerging threats and exploits which may impact on the KCL environment. Continuous Technical Improvement - assisting with ongoing development of King's technical protection investments including but not limited IPS/IDS, firewalls and end user protections. Availability to cover security on call as required. Undertake such other duties within the scope of the post as may, from time to time, be assigned by the Cyber Security Operations or Cyber Security Development manager to ensure the Confidentiality, Integrity, Availability and more general effective operational running of the KCL environment. Key Skills & Experience Required (E) - Essential (D) - Desirable SFIA Responsibility Level 1 / 2 IISP Level 1 - 2: E2 - Secure Operations and Service Delivery E3 - Vulnerability Assessment F2 - Investigation 1 year+ real world technical security experience within a professional IT environment. (E) Knowledge of security related technologies such as firewalls, proxy servers, IPS/IDS, SIEM, endpoint protections. (E) Proactive interest in industry developments and cybersecurity solutions. (E) Excellent general IT skills and knowledge including contemporary Microsoft solutions, networking and/or applications. (E) Awareness of recognised security standards and architectural patterns e.g. SANS, CIS, NIST, NCSC and/or PCI-DSS. (D) ITIL awareness is essential, foundation or higher certification highly desirable. (D) Experience of investigation and remediation of security incidents. (D) Holds or is actively working towards a recognised security certification i.e. SSCP, CompTIA S+(D) Employee Benefits Hybrid Working - Minimum of 5 days per month in the office 10% Performance related bonus 30 Days holiday and maximum of 8 public holidays (pro ratio) Sick pay 4 Discretionary Christmas Closure Days Contributory pension scheme Life Assurance cover Service time - 3 Volunteer days per year Free onsite parking & Bike racks Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements) Student Discount (access to Totum, Unidays & Student Beans) CycleScheme TechScheme Opportunities for formal training and professional certification Free access to Linkedin Learning Free access to Future Learn short courses Potential for internal promotion and advancement Equality, diversity & inclusion We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed. This is in line with King's College London (KCL).
Apr 17, 2026
Full time
Cyber Security Analyst Application Deadline: 29 April 2026 Department: IT Services Employment Type: Permanent - Full Time Location: Newquay, Cornwall, UK Description This role is broadly responsible for key functions and activities supporting and improving the day-to day security posture of the King's College London IT environment, based out of the King's Service Centre (KSC) in Cornwall. The role will support the Cyber Security team and wider service more generally, with a specific focus toward security investigations, forensics and vulnerability management, with other daily activities as laid out in the following descriptions. Some travel may be required for meetings and training (predominately between KSC and university campuses in London). Accountabilities & Responsibilities You will be responsible for: Queue Management - day to day management of the security incident/service request queue in alignment with SLA. Security Incident Response & Digital Investigations - Providing timely analyst services to aid the technical investigation of security incidents. Establishing root causes, patterns and solutions for re securing systems and networks. Threat Hunting & Protective Monitoring - Assisting with investigating alerts generated by security systems and raising incidents based on indicators of compromise. Vulnerability Assessment & Management - assist with and follow KSC vulnerability management processes. Regularly reporting upon and formally identifying key vulnerabilities, advising colleagues as necessary on remediation activities. Keeping proactively up to date with current & emerging threats and exploits which may impact on the KCL environment. Continuous Technical Improvement - assisting with ongoing development of King's technical protection investments including but not limited IPS/IDS, firewalls and end user protections. Availability to cover security on call as required. Undertake such other duties within the scope of the post as may, from time to time, be assigned by the Cyber Security Operations or Cyber Security Development manager to ensure the Confidentiality, Integrity, Availability and more general effective operational running of the KCL environment. Key Skills & Experience Required (E) - Essential (D) - Desirable SFIA Responsibility Level 1 / 2 IISP Level 1 - 2: E2 - Secure Operations and Service Delivery E3 - Vulnerability Assessment F2 - Investigation 1 year+ real world technical security experience within a professional IT environment. (E) Knowledge of security related technologies such as firewalls, proxy servers, IPS/IDS, SIEM, endpoint protections. (E) Proactive interest in industry developments and cybersecurity solutions. (E) Excellent general IT skills and knowledge including contemporary Microsoft solutions, networking and/or applications. (E) Awareness of recognised security standards and architectural patterns e.g. SANS, CIS, NIST, NCSC and/or PCI-DSS. (D) ITIL awareness is essential, foundation or higher certification highly desirable. (D) Experience of investigation and remediation of security incidents. (D) Holds or is actively working towards a recognised security certification i.e. SSCP, CompTIA S+(D) Employee Benefits Hybrid Working - Minimum of 5 days per month in the office 10% Performance related bonus 30 Days holiday and maximum of 8 public holidays (pro ratio) Sick pay 4 Discretionary Christmas Closure Days Contributory pension scheme Life Assurance cover Service time - 3 Volunteer days per year Free onsite parking & Bike racks Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements) Student Discount (access to Totum, Unidays & Student Beans) CycleScheme TechScheme Opportunities for formal training and professional certification Free access to Linkedin Learning Free access to Future Learn short courses Potential for internal promotion and advancement Equality, diversity & inclusion We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed. This is in line with King's College London (KCL).
About Agency Cybersecurity: Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. Location: London (local candidates only) Position Type: Contractor Compensation: £35,000 - £50,000 OTE (including bonus) + additional commission opportunities Company: US-based startup (cybersecurity & compliance) About the Role We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You'll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly. What You'll Do Own relationships with a portfolio of customers from onboarding through renewal Act as the primary point of contact for day-to-day customer need. Drive product adoption and ensure customers achieve their desired outcomes Identify and execute upsell and expansion opportunities Support and close renewals Collaborate with sales, product, and operations teams to improve customer experience Maintain accurate account notes and pipeline tracking What We're Looking For 2+ years of experience in B2B SaaS or services (customer success, account management, or sales) Strong communication and relationship-building skills Commercial mindset with interest in sales and revenue ownership Highly organized and comfortable managing multiple accounts Ability to operate in a fast-paced startup environment Must be based in London Compensation & Structure From £35,000 - £50,000 OTE (base and bonus) Additional upside through commission on upsells and renewals Contractor role with opportunity to grow into a larger commercial position over time Why Join Work directly with a US-based startup serving high-growth companies Gain hands-on experience across customer success and sales Clear path to move into full-cycle sales or senior account management High ownership, fast learning, and direct exposure to leadership PIacc27127d8e1-6585
Apr 15, 2026
Full time
About Agency Cybersecurity: Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. Location: London (local candidates only) Position Type: Contractor Compensation: £35,000 - £50,000 OTE (including bonus) + additional commission opportunities Company: US-based startup (cybersecurity & compliance) About the Role We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You'll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly. What You'll Do Own relationships with a portfolio of customers from onboarding through renewal Act as the primary point of contact for day-to-day customer need. Drive product adoption and ensure customers achieve their desired outcomes Identify and execute upsell and expansion opportunities Support and close renewals Collaborate with sales, product, and operations teams to improve customer experience Maintain accurate account notes and pipeline tracking What We're Looking For 2+ years of experience in B2B SaaS or services (customer success, account management, or sales) Strong communication and relationship-building skills Commercial mindset with interest in sales and revenue ownership Highly organized and comfortable managing multiple accounts Ability to operate in a fast-paced startup environment Must be based in London Compensation & Structure From £35,000 - £50,000 OTE (base and bonus) Additional upside through commission on upsells and renewals Contractor role with opportunity to grow into a larger commercial position over time Why Join Work directly with a US-based startup serving high-growth companies Gain hands-on experience across customer success and sales Clear path to move into full-cycle sales or senior account management High ownership, fast learning, and direct exposure to leadership PIacc27127d8e1-6585
Product Manager - Automation Agents Role Purpose This role leads the definition, development, and optimisation of automation and intelligent agent capabilities within the Claim Pilot ecosystem. You'll drive the strategy and delivery of automation features that streamline claims handling, operational workflows, and colleague/client interactions-building a scalable, globally aligned automation ecosystem. What will your day look like: Product Strategy & Alignment Shape the automation and intelligent agent components of the Claim Pilot product strategy.Define core automation agents, their scope, and expected benefits.Ensure alignment with global product standards, architecture, and reusable components. Roadmap Ownership & Delivery Own the roadmap for automation agents, workflow automation, and AI-enabled task handling.Translate strategy into clear backlog items and delivery increments.Lead discovery, validation, and user research to ensure solutions meet real business needs.Maintain high-quality product documentation and governance materials.Demonstrate measurable value and benefits from delivered automation. Automation & Platform Modernisation Build automation features that reduce manual effort, improve accuracy, and accelerate cycle times.Support consolidation of automation tools into the ClaimPilot platform.Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks.Identify opportunities to retire legacy workflows and adopt global reusable components. Governance & Transparency Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders.Build strong relationships with propositions teams, operational SMEs, and technical leaders. Adoption & Value Realisation Drive adoption of automation features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient-specific and regulated workflow platforms Key Relationships Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO. External: Clients, technology vendors, regulatory/industry bodies. Knowledge and Abilities: Essential Product management/ownership experience in automation, workflow, or operational tech.Understanding of automation tools, digital workers, conversational agents, or AI task handling.Strong delivery skills: backlog management, discovery, prioritisation, agile practices.Ability to work closely with engineering teams.Strong analytical and data-driven mindset.Excellent communication and stakeholder management. Desirable Experience in insurance, claims, TPA, or regulated operations.Exposure to AI-enabled automation, LLM agents, API-first platforms, or orchestration engines.Familiarity with global product governance.Experience in platform migration or consolidation. Attributes Curious, outcome-oriented, and experimental.Able to simplify complexity and collaborate effectively.User-centric with empathy for operational challenges.Structured, detail-focused, and proactive. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Apr 13, 2026
Full time
Product Manager - Automation Agents Role Purpose This role leads the definition, development, and optimisation of automation and intelligent agent capabilities within the Claim Pilot ecosystem. You'll drive the strategy and delivery of automation features that streamline claims handling, operational workflows, and colleague/client interactions-building a scalable, globally aligned automation ecosystem. What will your day look like: Product Strategy & Alignment Shape the automation and intelligent agent components of the Claim Pilot product strategy.Define core automation agents, their scope, and expected benefits.Ensure alignment with global product standards, architecture, and reusable components. Roadmap Ownership & Delivery Own the roadmap for automation agents, workflow automation, and AI-enabled task handling.Translate strategy into clear backlog items and delivery increments.Lead discovery, validation, and user research to ensure solutions meet real business needs.Maintain high-quality product documentation and governance materials.Demonstrate measurable value and benefits from delivered automation. Automation & Platform Modernisation Build automation features that reduce manual effort, improve accuracy, and accelerate cycle times.Support consolidation of automation tools into the ClaimPilot platform.Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks.Identify opportunities to retire legacy workflows and adopt global reusable components. Governance & Transparency Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders.Build strong relationships with propositions teams, operational SMEs, and technical leaders. Adoption & Value Realisation Drive adoption of automation features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient-specific and regulated workflow platforms Key Relationships Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO. External: Clients, technology vendors, regulatory/industry bodies. Knowledge and Abilities: Essential Product management/ownership experience in automation, workflow, or operational tech.Understanding of automation tools, digital workers, conversational agents, or AI task handling.Strong delivery skills: backlog management, discovery, prioritisation, agile practices.Ability to work closely with engineering teams.Strong analytical and data-driven mindset.Excellent communication and stakeholder management. Desirable Experience in insurance, claims, TPA, or regulated operations.Exposure to AI-enabled automation, LLM agents, API-first platforms, or orchestration engines.Familiarity with global product governance.Experience in platform migration or consolidation. Attributes Curious, outcome-oriented, and experimental.Able to simplify complexity and collaborate effectively.User-centric with empathy for operational challenges.Structured, detail-focused, and proactive. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
A leading cyber security firm in Greater London is seeking a Threat Defence Delivery Manager to strengthen its security posture. This role involves leading the implementation of a unified Security Operations Centre (SOC) and managing the selection of a Managed Security Service Provider. Candidates must have proven experience in SOC consolidation and EDR/SIEM implementations, along with strong knowledge of cyber security operations. This position offers a contract role at a competitive daily rate in a hybrid work environment.
Apr 13, 2026
Full time
A leading cyber security firm in Greater London is seeking a Threat Defence Delivery Manager to strengthen its security posture. This role involves leading the implementation of a unified Security Operations Centre (SOC) and managing the selection of a Managed Security Service Provider. Candidates must have proven experience in SOC consolidation and EDR/SIEM implementations, along with strong knowledge of cyber security operations. This position offers a contract role at a competitive daily rate in a hybrid work environment.
Position: Threat Defence Delivery Manager Location: London/Hybrid Type: Contract, Inside IR35, 6 Months Rate: £700-725 p/day We are seeking an experienced Threat Defence Delivery Manager to lead a critical workstream within a major cyber transformation programme. This role is responsible for consolidating and enhancing the organisation's threat detection and response capabilities across all business units. In this role, you will: Lead the implementation of a unified Security Operations Centre (SOC), providing a single view of security events while supporting federated reporting for individual business units. Manage the selection and onboarding of a Managed Security Service Provider (MSSP), overseeing phased migration of systems and services over multiple years. Drive the deployment of best in class security technologies, including Endpoint Detection & Response (EDR) and Security Information and Event Management (SIEM) solutions. Collaborate with Cyber Security, IT, and business stakeholders to ensure alignment, adoption, and smooth transition to business as usual operations. Support M&A activities by enabling rapid onboarding/offboarding of businesses into the SOC environment. What we're looking for: Proven experience leading SOC consolidation programmes and EDR/SIEM implementations Strong knowledge of cyber security operations, frameworks, and standards Excellent programme and stakeholder management skills Ability to oversee complex, multi year workstreams, balancing risk, budget, and benefits realisation This is a unique opportunity to strengthen the organisation's security posture at an enterprise scale, creating a resilient, future ready platform to detect, respond to, and mitigate cyber threats.
Apr 11, 2026
Full time
Position: Threat Defence Delivery Manager Location: London/Hybrid Type: Contract, Inside IR35, 6 Months Rate: £700-725 p/day We are seeking an experienced Threat Defence Delivery Manager to lead a critical workstream within a major cyber transformation programme. This role is responsible for consolidating and enhancing the organisation's threat detection and response capabilities across all business units. In this role, you will: Lead the implementation of a unified Security Operations Centre (SOC), providing a single view of security events while supporting federated reporting for individual business units. Manage the selection and onboarding of a Managed Security Service Provider (MSSP), overseeing phased migration of systems and services over multiple years. Drive the deployment of best in class security technologies, including Endpoint Detection & Response (EDR) and Security Information and Event Management (SIEM) solutions. Collaborate with Cyber Security, IT, and business stakeholders to ensure alignment, adoption, and smooth transition to business as usual operations. Support M&A activities by enabling rapid onboarding/offboarding of businesses into the SOC environment. What we're looking for: Proven experience leading SOC consolidation programmes and EDR/SIEM implementations Strong knowledge of cyber security operations, frameworks, and standards Excellent programme and stakeholder management skills Ability to oversee complex, multi year workstreams, balancing risk, budget, and benefits realisation This is a unique opportunity to strengthen the organisation's security posture at an enterprise scale, creating a resilient, future ready platform to detect, respond to, and mitigate cyber threats.
Job Title: Physical Security Project Manager Location: London Salary: Competitive Type: Permanent Sector: Enterprise & Datacentre's Job Description The Physical Security Project Manager (PM) leads the end-to-end delivery of safety and security system projects, ensuring they are completed on time, within budget, and to the highest standards. Acting as the central point of coordination, the PM drives project planning, execution, and stakeholder engagement overseeing everything from initial scope definition to final handover. This role is critical in delivering complex technology deployments, including VMS, access control, video analytics, and integrated safety systems, across live operational environments. KEY RESPONSIBILITIES: Plan & Mobilise Working with the design team to define scope, objectives, and timelines in collaboration with stakeholders Build project plans, secure resources, and initiate delivery with aligned teams Lead Delivery Manage implementation of safety and security systems, ensuring quality and compliance (including VMS, access control, video analytics, and integrated safety systems) Coordinate internal teams, third parties, and client stakeholders across sites Control & Adapt Monitor progress, budget, risks, and quality throughout the lifecycle Handle scope changes, resource shifts, and unforeseen issues with structured change control Close & Improve Deliver successful handover with stakeholder sign-off Lead post-project reviews to capture lessons learned and drive continuous improvement Qualifications For development purposes the following knowledge, skills and experience are required. SKILLS AND EXPERIENCE: Extensive experience in project or operations management within data centres, critical infrastructure, or physical security environments. Proven track record leading multi-site projects across the UK. Strong technical knowledge of: Physical Security Systems (access control, CCTV, intrusion detection) Desirable: Data Centre Infrastructure (power, cooling, cabling, fitouts) Experience with P&L ownership, budgeting, and financial reporting. Effective stakeholder management, with the ability to engage with clients, end-users, subcontractors, and technical vendors to align scope, budget, and timelines. Deep understanding of compliance frameworks and standards including ISO 27001, CPNI, GDPR, and health & safety regulations. Excellent communication and reporting skills, both written and verbal. Demonstrated experience with the design, integration, and deployment of physical security systems, including Genetec, Lenel, and other Video Management Systems (VMS). (Training provided should these not be current accreditations) Proficient in project management tools such as Microsoft Project, and capable of producing detailed project documentation including PID s, Programmes, RAID logs, and stakeholder comms plans etc Skilled in project delivery methodologies, with the ability to tailor strategies to suit the safety and security programme lifecycle. Competent in risk management, quality assurance, and change control processes, particularly within security-sensitive environments. Commitment to continuous professional development, with a passion for staying current with emerging security technologies and best practices. DESIRABLE SKILLS AND EXPERIENCE: A recognised project management certification such as PMP, PRINCE2, or APM PMQ is highly desirable. Hands-on involvement in POS integration, video analytics, facial recognition software, access control, intrusion detection, and CCTV surveillance technologies. Familiarity with safety system design and compliance requirements, such as emergency notification systems, mass communication platforms, and relevant H&S and life safety standards. Strong understanding of cyber-physical security risks, secure network architectures, and working alongside IT and InfoSec teams to ensure system resilience Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Apr 08, 2026
Full time
Job Title: Physical Security Project Manager Location: London Salary: Competitive Type: Permanent Sector: Enterprise & Datacentre's Job Description The Physical Security Project Manager (PM) leads the end-to-end delivery of safety and security system projects, ensuring they are completed on time, within budget, and to the highest standards. Acting as the central point of coordination, the PM drives project planning, execution, and stakeholder engagement overseeing everything from initial scope definition to final handover. This role is critical in delivering complex technology deployments, including VMS, access control, video analytics, and integrated safety systems, across live operational environments. KEY RESPONSIBILITIES: Plan & Mobilise Working with the design team to define scope, objectives, and timelines in collaboration with stakeholders Build project plans, secure resources, and initiate delivery with aligned teams Lead Delivery Manage implementation of safety and security systems, ensuring quality and compliance (including VMS, access control, video analytics, and integrated safety systems) Coordinate internal teams, third parties, and client stakeholders across sites Control & Adapt Monitor progress, budget, risks, and quality throughout the lifecycle Handle scope changes, resource shifts, and unforeseen issues with structured change control Close & Improve Deliver successful handover with stakeholder sign-off Lead post-project reviews to capture lessons learned and drive continuous improvement Qualifications For development purposes the following knowledge, skills and experience are required. SKILLS AND EXPERIENCE: Extensive experience in project or operations management within data centres, critical infrastructure, or physical security environments. Proven track record leading multi-site projects across the UK. Strong technical knowledge of: Physical Security Systems (access control, CCTV, intrusion detection) Desirable: Data Centre Infrastructure (power, cooling, cabling, fitouts) Experience with P&L ownership, budgeting, and financial reporting. Effective stakeholder management, with the ability to engage with clients, end-users, subcontractors, and technical vendors to align scope, budget, and timelines. Deep understanding of compliance frameworks and standards including ISO 27001, CPNI, GDPR, and health & safety regulations. Excellent communication and reporting skills, both written and verbal. Demonstrated experience with the design, integration, and deployment of physical security systems, including Genetec, Lenel, and other Video Management Systems (VMS). (Training provided should these not be current accreditations) Proficient in project management tools such as Microsoft Project, and capable of producing detailed project documentation including PID s, Programmes, RAID logs, and stakeholder comms plans etc Skilled in project delivery methodologies, with the ability to tailor strategies to suit the safety and security programme lifecycle. Competent in risk management, quality assurance, and change control processes, particularly within security-sensitive environments. Commitment to continuous professional development, with a passion for staying current with emerging security technologies and best practices. DESIRABLE SKILLS AND EXPERIENCE: A recognised project management certification such as PMP, PRINCE2, or APM PMQ is highly desirable. Hands-on involvement in POS integration, video analytics, facial recognition software, access control, intrusion detection, and CCTV surveillance technologies. Familiarity with safety system design and compliance requirements, such as emergency notification systems, mass communication platforms, and relevant H&S and life safety standards. Strong understanding of cyber-physical security risks, secure network architectures, and working alongside IT and InfoSec teams to ensure system resilience Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
About The Role FDM is a global business and technology consultancy seeking a PMO and Change Management Consultant (HR Technology) to work for our client within the retail sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in London. Our client is seeking a consultant who can bring structure, momentum, and clear thinking to a busy HR transformation programme. This opportunity requires someone who blends PMO discipline, change management expertise, and HR technology delivery experience- ideally an individual who thrives in complex environments and can shift seamlessly between detailed coordination and senior stakeholder engagement. The role spans two key workstreams: Supporting a Talent Acquisition Technology Transformation initiative Leading change management and communications for a HR offboarding process improvement programme Responsibilities: Talent Acquisition Technology Transformation Own the PMO function across the project - managing timelines, risks, RAID logs, stakeholder responsibilities, and decision logs Translate business requirements into structured documentation including process flows, functional summaries, and change impact assessments for vendor discussions Coordinate inputs across global and regional TA, HRIS/Workday, Legal, Cybersecurity, IT Integration, and vendor partners Prepare materials for Steering Committees, HR leadership, governance forums, and design authority meetings Support vendor coordination - scheduling deep dives, consolidating responses, tracking actions, and aligning global, US, and regional scope Distil complex technical dependencies (Workday business processes, integrations, data flows, AI compliance, configuration constraints) into clear, decision-ready options for senior leaders Keep cross-functional teams aligned across varying levels of maturity and decentralised operating models Change Management & Communications Maintain and enhance the change and communications plan for an HR offboarding initiative, including messaging for HRBPs, managers, and impacted staff Support cascade communications, training waves, demos, and hypercare planning Translate process and tooling decisions into user-friendly communications, FAQs, training assets, runbooks, and briefing packs Partner with Operations, Legal, Technology, and Change leads to shape a consistent narrative and address compliance and risk considerations early Track adoption, readiness, and feedback- adjusting the plan in response Work closely with the project manager on planning, interdependencies, and wider programme deliverables as needed About You Background in HR transformation, HR or Talent Acquisition technology, or HRIS-related delivery Experience in consulting or PMO roles within HR or People Systems Familiarity with Workday, HiredScore, Paradox, ServiceNow HRSD, or ATS implementations is a plus but not essential Personal Attributes Fast learner who can absorb complex information quickly and turn it into clear, actionable outputs Proactive and solutions-oriented - brings recommendations, not just problems Calm under pressure, comfortable managing deadlines, shifting scope, and multiple workstreams simultaneously Strong judgment, particularly around risk, compliance, and communication sensitivity Detail-oriented without losing sight of priorities Able to build relationships quickly and adapt to stakeholders at different levels of maturity About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Apr 07, 2026
Contractor
About The Role FDM is a global business and technology consultancy seeking a PMO and Change Management Consultant (HR Technology) to work for our client within the retail sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in London. Our client is seeking a consultant who can bring structure, momentum, and clear thinking to a busy HR transformation programme. This opportunity requires someone who blends PMO discipline, change management expertise, and HR technology delivery experience- ideally an individual who thrives in complex environments and can shift seamlessly between detailed coordination and senior stakeholder engagement. The role spans two key workstreams: Supporting a Talent Acquisition Technology Transformation initiative Leading change management and communications for a HR offboarding process improvement programme Responsibilities: Talent Acquisition Technology Transformation Own the PMO function across the project - managing timelines, risks, RAID logs, stakeholder responsibilities, and decision logs Translate business requirements into structured documentation including process flows, functional summaries, and change impact assessments for vendor discussions Coordinate inputs across global and regional TA, HRIS/Workday, Legal, Cybersecurity, IT Integration, and vendor partners Prepare materials for Steering Committees, HR leadership, governance forums, and design authority meetings Support vendor coordination - scheduling deep dives, consolidating responses, tracking actions, and aligning global, US, and regional scope Distil complex technical dependencies (Workday business processes, integrations, data flows, AI compliance, configuration constraints) into clear, decision-ready options for senior leaders Keep cross-functional teams aligned across varying levels of maturity and decentralised operating models Change Management & Communications Maintain and enhance the change and communications plan for an HR offboarding initiative, including messaging for HRBPs, managers, and impacted staff Support cascade communications, training waves, demos, and hypercare planning Translate process and tooling decisions into user-friendly communications, FAQs, training assets, runbooks, and briefing packs Partner with Operations, Legal, Technology, and Change leads to shape a consistent narrative and address compliance and risk considerations early Track adoption, readiness, and feedback- adjusting the plan in response Work closely with the project manager on planning, interdependencies, and wider programme deliverables as needed About You Background in HR transformation, HR or Talent Acquisition technology, or HRIS-related delivery Experience in consulting or PMO roles within HR or People Systems Familiarity with Workday, HiredScore, Paradox, ServiceNow HRSD, or ATS implementations is a plus but not essential Personal Attributes Fast learner who can absorb complex information quickly and turn it into clear, actionable outputs Proactive and solutions-oriented - brings recommendations, not just problems Calm under pressure, comfortable managing deadlines, shifting scope, and multiple workstreams simultaneously Strong judgment, particularly around risk, compliance, and communication sensitivity Detail-oriented without losing sight of priorities Able to build relationships quickly and adapt to stakeholders at different levels of maturity About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Customer Success Manager / Inside Sales (Contractor) About Agency Cybersecurity: Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. Location: London (local candidates only) Position Type: Contractor Compensation: £35,000 - £50,000 OTE (including bonus) + additional commission opportunities Company: US-based startup (cybersecurity & compliance) About the Role We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You'll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly. What You'll Do Own relationships with a portfolio of customers from onboarding through renewal Act as the primary point of contact for day-to-day customer need. Drive product adoption and ensure customers achieve their desired outcomes Identify and execute upsell and expansion opportunities Support and close renewals Collaborate with sales, product, and operations teams to improve customer experience Maintain accurate account notes and pipeline tracking What We're Looking For 2+ years of experience in B2B SaaS or services (customer success, account management, or sales) Strong communication and relationship-building skills Commercial mindset with interest in sales and revenue ownership Highly organized and comfortable managing multiple accounts Ability to operate in a fast-paced startup environment Must be based in London Compensation & Structure From £35,000 - £50,000 OTE (base and bonus) Additional upside through commission on upsells and renewals Contractor role with opportunity to grow into a larger commercial position over time Why Join Work directly with a US-based startup serving high-growth companies Gain hands-on experience across customer success and sales Clear path to move into full-cycle sales or senior account management High ownership, fast learning, and direct exposure to leadership
Apr 06, 2026
Full time
Customer Success Manager / Inside Sales (Contractor) About Agency Cybersecurity: Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. Location: London (local candidates only) Position Type: Contractor Compensation: £35,000 - £50,000 OTE (including bonus) + additional commission opportunities Company: US-based startup (cybersecurity & compliance) About the Role We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You'll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly. What You'll Do Own relationships with a portfolio of customers from onboarding through renewal Act as the primary point of contact for day-to-day customer need. Drive product adoption and ensure customers achieve their desired outcomes Identify and execute upsell and expansion opportunities Support and close renewals Collaborate with sales, product, and operations teams to improve customer experience Maintain accurate account notes and pipeline tracking What We're Looking For 2+ years of experience in B2B SaaS or services (customer success, account management, or sales) Strong communication and relationship-building skills Commercial mindset with interest in sales and revenue ownership Highly organized and comfortable managing multiple accounts Ability to operate in a fast-paced startup environment Must be based in London Compensation & Structure From £35,000 - £50,000 OTE (base and bonus) Additional upside through commission on upsells and renewals Contractor role with opportunity to grow into a larger commercial position over time Why Join Work directly with a US-based startup serving high-growth companies Gain hands-on experience across customer success and sales Clear path to move into full-cycle sales or senior account management High ownership, fast learning, and direct exposure to leadership
Customer Success Manager / Inside Sales (Contractor) About Agency Cybersecurity: Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. Location: London (local candidates only) Position Type: Contractor Compensation: £35,000 - £50,000 OTE (including bonus) + additional commission opportunities Company: US-based startup (cybersecurity & compliance) About the Role We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You'll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly. What You'll Do Own relationships with a portfolio of customers from onboarding through renewal Act as the primary point of contact for day-to-day customer need. Drive product adoption and ensure customers achieve their desired outcomes Identify and execute upsell and expansion opportunities Support and close renewals Collaborate with sales, product, and operations teams to improve customer experience Maintain accurate account notes and pipeline tracking What We're Looking For 2+ years of experience in B2B SaaS or services (customer success, account management, or sales) Strong communication and relationship-building skills Commercial mindset with interest in sales and revenue ownership Highly organized and comfortable managing multiple accounts Ability to operate in a fast-paced startup environment Must be based in London Compensation & Structure From £35,000 - £50,000 OTE (base and bonus) Additional upside through commission on upsells and renewals Contractor role with opportunity to grow into a larger commercial position over time Why Join Work directly with a US-based startup serving high-growth companies Gain hands-on experience across customer success and sales Clear path to move into full-cycle sales or senior account management High ownership, fast learning, and direct exposure to leadership
Apr 04, 2026
Full time
Customer Success Manager / Inside Sales (Contractor) About Agency Cybersecurity: Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. Location: London (local candidates only) Position Type: Contractor Compensation: £35,000 - £50,000 OTE (including bonus) + additional commission opportunities Company: US-based startup (cybersecurity & compliance) About the Role We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You'll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly. What You'll Do Own relationships with a portfolio of customers from onboarding through renewal Act as the primary point of contact for day-to-day customer need. Drive product adoption and ensure customers achieve their desired outcomes Identify and execute upsell and expansion opportunities Support and close renewals Collaborate with sales, product, and operations teams to improve customer experience Maintain accurate account notes and pipeline tracking What We're Looking For 2+ years of experience in B2B SaaS or services (customer success, account management, or sales) Strong communication and relationship-building skills Commercial mindset with interest in sales and revenue ownership Highly organized and comfortable managing multiple accounts Ability to operate in a fast-paced startup environment Must be based in London Compensation & Structure From £35,000 - £50,000 OTE (base and bonus) Additional upside through commission on upsells and renewals Contractor role with opportunity to grow into a larger commercial position over time Why Join Work directly with a US-based startup serving high-growth companies Gain hands-on experience across customer success and sales Clear path to move into full-cycle sales or senior account management High ownership, fast learning, and direct exposure to leadership
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: This is a remote role, part of our Public Safety Solutions Team based in Hull. The Information Security Manager is accountable for the organisation's information security strategy, governance, and compliance, ensuring the protection of systems and data that support UK public sector and emergency service operations. The role is critical in ensuring that services remain secure, resilient, and available, recognising the operational importance and potential impact on frontline emergency response. Key Responsibilities: Security Leadership & Assurance Own and be accountable for the organisation's overall security posture, ensuring alignment with business objectives and public sector expectations. Lead the implementation, maintenance, and continuous improvement of the ISMS in line with ISO/IEC 27001. Maintain Cyber Essentials Plus certification, ensuring ongoing compliance with technical controls. Develop and maintain the Security Management Plan, with a focus on resilience, availability, and service continuity. Provide regular assurance reporting to senior leadership and stakeholders. Risk Management & Compliance Own and maintain the Security Risk Register, ensuring risks are identified, assessed, and managed in line with organisational risk appetite. Conduct and support risk assessments, internal audits, and external certification activities. Ensure compliance with relevant UK regulatory and security requirements, including GDPR and guidance from the National Cyber Security Centre. Work with internal teams and suppliers to implement proportionate and effective security controls. Security Operations & Incident Management Act as the primary point of contact for security incidents, leading or coordinating response activities. Take a hands-on role in incident investigation, root cause analysis, and remediation. Ensure that incident response processes are aligned to the operational needs of emergency service environments, including timely escalation and communication. Oversee vulnerability management, security testing, and remediation activities, engaging third parties where required (e.g., CHECK providers). Service Resilience & Operational Security Ensure security is embedded in the design and operation of services supporting emergency response. Work closely with operational and technical teams to maintain high levels of system availability and resilience. Support business continuity and disaster recovery planning, testing, and continuous improvement. Security Awareness & Culture Develop and deliver targeted security awareness and training programmes. Promote a strong security culture, ensuring all staff understand their responsibilities in protecting critical services. Stakeholder Engagement Act as a trusted advisor to senior leadership, operational teams, and external stakeholders. Support engagement with public sector customers, providing assurance on security controls and practices. Collaborate with suppliers and partners to ensure security requirements are met across the supply chain. Qualifications & Skills: Proven experience in an information security role within a UK-based organisation, ideally supporting public sector or critical services. Practical experience with security monitoring and incident response tooling (SIEM/XDR) Strong working knowledge of ISO/IEC 27001 and experience maintaining an ISMS. Practical experience with Cyber Essentials / Cyber Essentials Plus certification. Experience managing security risks, incidents, audits, and compliance activities in operational environments. Ability to balance strategic leadership with hands-on delivery in a small organisation. Strong understanding of service resilience, availability, and risk in mission-critical systems. Excellent communication skills, with the ability to engage both technical and non-technical stakeholders. By submitting an application to Saab UK, you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Apr 01, 2026
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: This is a remote role, part of our Public Safety Solutions Team based in Hull. The Information Security Manager is accountable for the organisation's information security strategy, governance, and compliance, ensuring the protection of systems and data that support UK public sector and emergency service operations. The role is critical in ensuring that services remain secure, resilient, and available, recognising the operational importance and potential impact on frontline emergency response. Key Responsibilities: Security Leadership & Assurance Own and be accountable for the organisation's overall security posture, ensuring alignment with business objectives and public sector expectations. Lead the implementation, maintenance, and continuous improvement of the ISMS in line with ISO/IEC 27001. Maintain Cyber Essentials Plus certification, ensuring ongoing compliance with technical controls. Develop and maintain the Security Management Plan, with a focus on resilience, availability, and service continuity. Provide regular assurance reporting to senior leadership and stakeholders. Risk Management & Compliance Own and maintain the Security Risk Register, ensuring risks are identified, assessed, and managed in line with organisational risk appetite. Conduct and support risk assessments, internal audits, and external certification activities. Ensure compliance with relevant UK regulatory and security requirements, including GDPR and guidance from the National Cyber Security Centre. Work with internal teams and suppliers to implement proportionate and effective security controls. Security Operations & Incident Management Act as the primary point of contact for security incidents, leading or coordinating response activities. Take a hands-on role in incident investigation, root cause analysis, and remediation. Ensure that incident response processes are aligned to the operational needs of emergency service environments, including timely escalation and communication. Oversee vulnerability management, security testing, and remediation activities, engaging third parties where required (e.g., CHECK providers). Service Resilience & Operational Security Ensure security is embedded in the design and operation of services supporting emergency response. Work closely with operational and technical teams to maintain high levels of system availability and resilience. Support business continuity and disaster recovery planning, testing, and continuous improvement. Security Awareness & Culture Develop and deliver targeted security awareness and training programmes. Promote a strong security culture, ensuring all staff understand their responsibilities in protecting critical services. Stakeholder Engagement Act as a trusted advisor to senior leadership, operational teams, and external stakeholders. Support engagement with public sector customers, providing assurance on security controls and practices. Collaborate with suppliers and partners to ensure security requirements are met across the supply chain. Qualifications & Skills: Proven experience in an information security role within a UK-based organisation, ideally supporting public sector or critical services. Practical experience with security monitoring and incident response tooling (SIEM/XDR) Strong working knowledge of ISO/IEC 27001 and experience maintaining an ISMS. Practical experience with Cyber Essentials / Cyber Essentials Plus certification. Experience managing security risks, incidents, audits, and compliance activities in operational environments. Ability to balance strategic leadership with hands-on delivery in a small organisation. Strong understanding of service resilience, availability, and risk in mission-critical systems. Excellent communication skills, with the ability to engage both technical and non-technical stakeholders. By submitting an application to Saab UK, you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
