3 Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3 Line Cloud Engineers to join their growing support team. The Role As a 3 Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2026
Full time
3 Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3 Line Cloud Engineers to join their growing support team. The Role As a 3 Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3 Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3 Line Cloud Engineers to join their growing support team. The Role As a 3 Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2026
Full time
3 Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3 Line Cloud Engineers to join their growing support team. The Role As a 3 Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Overview Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro provides real-time guidance so teams can scale with confidence. Aircall is headquartered in Paris with a North American presence in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We're a product-driven, execution-focused company with visible impact and rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. About the Role We are looking for a Database Engineer with a platform mindset to join our Infrastructure department. In this role, you will move beyond managing tickets or manually tuning SQL queries. You will be a force multiplier and an enabler focused on reliability and scalability, codifying deep database expertise into tools, modules, and platforms that make database management and observability effortless for product engineers. You will build the "Golden Paths" that allow developers to spin up, scale, and monitor databases autonomously, ensuring safety, security, and best practices by default. The Mission: Make "The Right Way" the "Easy Way" You will abstract the complexity of our data layer. When a developer needs a database, they shouldn't need to be an expert in AWS parameter groups or replication lag-your tools should handle that complexity for them. What You'll Do Build Self-Service Tooling: Design and develop internal platform capabilities (using Terraform and automation scripts) that allow engineers to provision and manage their own data resources. Turn complex infrastructure requirements into simple, declarative interfaces for developers. Embed Knowledge into Code: Shift left your database expertise. Write automation that applies best practices for indexing, schema design, and security configurations, effectively embedding your knowledge into the platform. Democratize Observability: Create out-of-the-box observability. Build systems in which databases are preconfigured with the right dashboards, SLIs/SLOs, and alerts in Datadog, making performance visibility automatic. Automate Guardrails: Implement automated checks and policy-as-code (e.g., OPA, Terraform Sentinel) to prevent dangerous operations while enabling safe fast development. Evolve the Stack: Architect and maintain core data infrastructure codebases for AWS RDS (Postgres+MySQL), OpenSearch, ElastiCache and DynamoDB. Educate & Enable: Act as a consultant to engineering teams, promoting database literacy and helping teams leverage the platform you build. Technical Stack Cloud & IaC: AWS, Terraform (Advanced usage) Scripting/Coding: Python, Go, Bash Data Stores: RDS Postgres, RDS MySQL, DynamoDB, OpenSearch, ElastiCache Observability: Datadog Orchestration: GitLab CI, Kubernetes A Little About You You have at least 3+ years of experience in Database Engineering and Infrastructure, specializing in design, automation, and optimization of distributed data stores. Enabler: You derive satisfaction from making others more productive. Automation First: You automate manual tasks with scripts or tools. AI First Mindset: You focus on leveraging AI to drive efficiency and innovation. Communication: You can explain complex database constraints to developers and communicate effectively with stakeholders regarding incidents, changes, and projects. Why Join Us? Key moment to join Aircall in terms of growth and opportunities People matter; work-life balance is important at Aircall Fast-learning environment, entrepreneurial spirit, and strong team 45+ nationalities; cosmopolitan and multicultural mindset Competitive salary package & benefits DE&I Statement: Aircall believes in diversity, equity and inclusion as core to our journey. We promote active inclusion to foster belonging for all and are committed to equal opportunities to develop and thrive. We are dedicated to hiring a diverse and multicultural team and encourage applications from traditionally underrepresented backgrounds.
Apr 19, 2026
Full time
Overview Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro provides real-time guidance so teams can scale with confidence. Aircall is headquartered in Paris with a North American presence in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We're a product-driven, execution-focused company with visible impact and rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. About the Role We are looking for a Database Engineer with a platform mindset to join our Infrastructure department. In this role, you will move beyond managing tickets or manually tuning SQL queries. You will be a force multiplier and an enabler focused on reliability and scalability, codifying deep database expertise into tools, modules, and platforms that make database management and observability effortless for product engineers. You will build the "Golden Paths" that allow developers to spin up, scale, and monitor databases autonomously, ensuring safety, security, and best practices by default. The Mission: Make "The Right Way" the "Easy Way" You will abstract the complexity of our data layer. When a developer needs a database, they shouldn't need to be an expert in AWS parameter groups or replication lag-your tools should handle that complexity for them. What You'll Do Build Self-Service Tooling: Design and develop internal platform capabilities (using Terraform and automation scripts) that allow engineers to provision and manage their own data resources. Turn complex infrastructure requirements into simple, declarative interfaces for developers. Embed Knowledge into Code: Shift left your database expertise. Write automation that applies best practices for indexing, schema design, and security configurations, effectively embedding your knowledge into the platform. Democratize Observability: Create out-of-the-box observability. Build systems in which databases are preconfigured with the right dashboards, SLIs/SLOs, and alerts in Datadog, making performance visibility automatic. Automate Guardrails: Implement automated checks and policy-as-code (e.g., OPA, Terraform Sentinel) to prevent dangerous operations while enabling safe fast development. Evolve the Stack: Architect and maintain core data infrastructure codebases for AWS RDS (Postgres+MySQL), OpenSearch, ElastiCache and DynamoDB. Educate & Enable: Act as a consultant to engineering teams, promoting database literacy and helping teams leverage the platform you build. Technical Stack Cloud & IaC: AWS, Terraform (Advanced usage) Scripting/Coding: Python, Go, Bash Data Stores: RDS Postgres, RDS MySQL, DynamoDB, OpenSearch, ElastiCache Observability: Datadog Orchestration: GitLab CI, Kubernetes A Little About You You have at least 3+ years of experience in Database Engineering and Infrastructure, specializing in design, automation, and optimization of distributed data stores. Enabler: You derive satisfaction from making others more productive. Automation First: You automate manual tasks with scripts or tools. AI First Mindset: You focus on leveraging AI to drive efficiency and innovation. Communication: You can explain complex database constraints to developers and communicate effectively with stakeholders regarding incidents, changes, and projects. Why Join Us? Key moment to join Aircall in terms of growth and opportunities People matter; work-life balance is important at Aircall Fast-learning environment, entrepreneurial spirit, and strong team 45+ nationalities; cosmopolitan and multicultural mindset Competitive salary package & benefits DE&I Statement: Aircall believes in diversity, equity and inclusion as core to our journey. We promote active inclusion to foster belonging for all and are committed to equal opportunities to develop and thrive. We are dedicated to hiring a diverse and multicultural team and encourage applications from traditionally underrepresented backgrounds.
We're building the next generation of capital markets technology. Global capital markets generate an ocean of fastmoving, interconnected, and highly complex data-and we're on a mission to make sense of it. Our teams are passionate problem solvers dedicated to capturing, storing, and transforming the world's market data. If you thrive in data-driven environments and want to help power the technology behind the world's leading financial institutions, we'd love to meet you. Role Overview As a Data Engineer - Customer Success , you will support global financial firms by diagnosing, resolving, and escalating technical issues across our data pipelines. You will work closely with clients and cross-functional engineering teams to ensure the reliability and performance of large scale, automated data flows.This role sits at the intersection of data engineering, operations, and client support-ideal for someone who enjoys solving complex data challenges in a high-impact environment What You'll Do Provide technical support for data ingestion, transformation, and delivery pipelines. Troubleshoot and resolve issues related to batch processing, automation, and data job failures. Collaborate with other engineering teams to improve pipeline stability and performance. Manage and monitor processing workflows and job schedules. Support clients by analyzing incidents, identifying root causes, and driving resolutions or escalations. Required Qualifications Strong experience with Python , including writing and maintaining object-oriented applications. Hands- on experience with job scheduling and workflow tools such as Jenkins, Rundeck, Apache Airflow , or similar. Background working in batch data processing or large scale automated data environments. Experience with ETL pipelines and Data Lake architectures. Proficiency with Git version control (GitLab or GitHub). Strong command of Linux , including server operations, system processes, daemons, and task scheduling. Comfortable with data movement operations and large scale automation. Ability to work US shift: 6:30 PM - 3:30 AM IST . Nice to Have Experience with cloud data platforms such as AWS Redshift, Athena, Dremio, or Snowflake. Experience with execution platforms like Kubernetes and virtual hardware like AWS EC2, ECS, and EKS. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Apr 19, 2026
Full time
We're building the next generation of capital markets technology. Global capital markets generate an ocean of fastmoving, interconnected, and highly complex data-and we're on a mission to make sense of it. Our teams are passionate problem solvers dedicated to capturing, storing, and transforming the world's market data. If you thrive in data-driven environments and want to help power the technology behind the world's leading financial institutions, we'd love to meet you. Role Overview As a Data Engineer - Customer Success , you will support global financial firms by diagnosing, resolving, and escalating technical issues across our data pipelines. You will work closely with clients and cross-functional engineering teams to ensure the reliability and performance of large scale, automated data flows.This role sits at the intersection of data engineering, operations, and client support-ideal for someone who enjoys solving complex data challenges in a high-impact environment What You'll Do Provide technical support for data ingestion, transformation, and delivery pipelines. Troubleshoot and resolve issues related to batch processing, automation, and data job failures. Collaborate with other engineering teams to improve pipeline stability and performance. Manage and monitor processing workflows and job schedules. Support clients by analyzing incidents, identifying root causes, and driving resolutions or escalations. Required Qualifications Strong experience with Python , including writing and maintaining object-oriented applications. Hands- on experience with job scheduling and workflow tools such as Jenkins, Rundeck, Apache Airflow , or similar. Background working in batch data processing or large scale automated data environments. Experience with ETL pipelines and Data Lake architectures. Proficiency with Git version control (GitLab or GitHub). Strong command of Linux , including server operations, system processes, daemons, and task scheduling. Comfortable with data movement operations and large scale automation. Ability to work US shift: 6:30 PM - 3:30 AM IST . Nice to Have Experience with cloud data platforms such as AWS Redshift, Athena, Dremio, or Snowflake. Experience with execution platforms like Kubernetes and virtual hardware like AWS EC2, ECS, and EKS. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
A leading creative technology company in Norwich is seeking a Senior Full-Stack Developer for a hybrid role. This position involves designing and deploying core infrastructure, ensuring system performance, and collaborating across teams to define technical standards. Candidates should have strong experience in software development, specifically with backend systems and Node.js, and a good understanding of cloud platforms like AWS. This role offers an opportunity to significantly impact the developer experience.
Apr 19, 2026
Full time
A leading creative technology company in Norwich is seeking a Senior Full-Stack Developer for a hybrid role. This position involves designing and deploying core infrastructure, ensuring system performance, and collaborating across teams to define technical standards. Candidates should have strong experience in software development, specifically with backend systems and Node.js, and a good understanding of cloud platforms like AWS. This role offers an opportunity to significantly impact the developer experience.
Here we have a great opportunity to join our team as a Technical Command Centre Lead! As a Technical Command Centre Lead, you will be responsible for providing technical leadership, operational command and control, and cross tower coordination within the Command Centre. The role ensures service stability, rapid incident resolution, effective escalation management, and proactive operational insight, acting as the single technical authority during Major Incidents and critical business events. The role works across Service Providers, internal delivery teams, security operations, and business stakeholders to ensure end to end service performance and resilience. This role requires you to be based on site in Preston 5 days per week. Your role Lead the day-to-day technical operation of the Command Centre, ensuring effective monitoring, escalation, and decision making Act as the technical authority during Major Incidents (Sev 1 / Sev 2), directing investigation, resolution, and recovery activities Maintain overall situational awareness and control across infrastructure, applications, networks, and security domains Provide operational technical leadership during Major Incidents, Disaster Recovery events, and key business events Chair or support technical bridges, ensuring accurate updates, clear actions, and effective cross supplier collaboration Ensure post incident reviews, root cause analysis, and corrective actions are completed and tracked Oversee monitoring and alerting capabilities across the estate, ensuring critical services are proactively observed Drive the use of dashboards, analytics, and AIOps to identify trends, reduce noise, and prevent recurring incidents Work with Service Providers to improve event management and service visibility Coordinate and direct Service Providers and internal teams during live operational events Act as the central escalation point for technical issues impacting business critical services Provide clear, concise technical updates to senior stakeholders and leadership Ensure adherence to ITSM processes (Incident, Problem, Change, Event Management) Support change assurance during high risk or business critical changes Identify operational improvement opportunities and contribute to service maturity initiatives You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Strong experience in Command Centre, NOC, SOC, or Major Incident Management environments Broad cross tower technical understanding (infrastructure, networks, applications, cloud, security) Proven ability to lead and make decisions under pressure during critical incidents Experience coordinating multiple Service Providers in a SIAM or multi supplier model Excellent stakeholder communication skills, including senior and executive audiences Experience with ServiceNow (ITSM, ITOM, AIOps) and enterprise monitoring tools Background in large scale, 24x7 operational environments Knowledge of IT service continuity and disaster recovery processes We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Please opt in during the application process. Your security clearance and pre-employment checks To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Make it real - what does it mean for you? You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be joining one of the World's Most Ethical Companies , as recognised by Ethisphere for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Capgemini. Make it real. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real
Apr 19, 2026
Full time
Here we have a great opportunity to join our team as a Technical Command Centre Lead! As a Technical Command Centre Lead, you will be responsible for providing technical leadership, operational command and control, and cross tower coordination within the Command Centre. The role ensures service stability, rapid incident resolution, effective escalation management, and proactive operational insight, acting as the single technical authority during Major Incidents and critical business events. The role works across Service Providers, internal delivery teams, security operations, and business stakeholders to ensure end to end service performance and resilience. This role requires you to be based on site in Preston 5 days per week. Your role Lead the day-to-day technical operation of the Command Centre, ensuring effective monitoring, escalation, and decision making Act as the technical authority during Major Incidents (Sev 1 / Sev 2), directing investigation, resolution, and recovery activities Maintain overall situational awareness and control across infrastructure, applications, networks, and security domains Provide operational technical leadership during Major Incidents, Disaster Recovery events, and key business events Chair or support technical bridges, ensuring accurate updates, clear actions, and effective cross supplier collaboration Ensure post incident reviews, root cause analysis, and corrective actions are completed and tracked Oversee monitoring and alerting capabilities across the estate, ensuring critical services are proactively observed Drive the use of dashboards, analytics, and AIOps to identify trends, reduce noise, and prevent recurring incidents Work with Service Providers to improve event management and service visibility Coordinate and direct Service Providers and internal teams during live operational events Act as the central escalation point for technical issues impacting business critical services Provide clear, concise technical updates to senior stakeholders and leadership Ensure adherence to ITSM processes (Incident, Problem, Change, Event Management) Support change assurance during high risk or business critical changes Identify operational improvement opportunities and contribute to service maturity initiatives You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Strong experience in Command Centre, NOC, SOC, or Major Incident Management environments Broad cross tower technical understanding (infrastructure, networks, applications, cloud, security) Proven ability to lead and make decisions under pressure during critical incidents Experience coordinating multiple Service Providers in a SIAM or multi supplier model Excellent stakeholder communication skills, including senior and executive audiences Experience with ServiceNow (ITSM, ITOM, AIOps) and enterprise monitoring tools Background in large scale, 24x7 operational environments Knowledge of IT service continuity and disaster recovery processes We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Please opt in during the application process. Your security clearance and pre-employment checks To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Make it real - what does it mean for you? You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be joining one of the World's Most Ethical Companies , as recognised by Ethisphere for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Capgemini. Make it real. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real
A leading global materials company is seeking a Senior Data Engineer to enhance its data capabilities. In this role, you will design and maintain scalable data infrastructure, ensuring systems are reliable and secure for analytics and AI initiatives. Proven experience in optimizing data pipelines, proficiency with cloud platforms like Azure, and strong programming skills are essential. This position also offers flexibility for remote work with occasional on-site engagements.
Apr 19, 2026
Full time
A leading global materials company is seeking a Senior Data Engineer to enhance its data capabilities. In this role, you will design and maintain scalable data infrastructure, ensuring systems are reliable and secure for analytics and AI initiatives. Proven experience in optimizing data pipelines, proficiency with cloud platforms like Azure, and strong programming skills are essential. This position also offers flexibility for remote work with occasional on-site engagements.
At Victrex, we are committed to harnessing the power of data to drive smarter decisions, improve operational performance, and support innovation across the organisation. We're now looking for a Senior Data Engineer to join our growing data and digital capability. About the Role As a Senior Data Engineer, you'll play a key role in designing, building and maintaining scalable, high performance data infrastructure and pipelines. You'll ensure our data systems are reliable, secure and optimised to support analytics, business intelligence and AI driven initiatives. Working closely with Data Engineers, Power BI Developers, Process Engineers, Business Analysts and subject matter experts, you'll embed best practice in data engineering and data management across Victrex. This role offers the flexibility of working predominantly from home, with occasional on site meetings or activities at Hillhouse. What You'll Be Doing Designing, implementing and maintaining scalable data pipelines using Microsoft technologies including Azure Data Factory, Azure Synapse, Azure Databricks and Fabric. Defining and enforcing best practices in data architecture, governance and security. Developing and optimising ETL/ELT processes in support of analytics and AI initiatives. Collaborating with data scientists and process engineers to integrate ML and LLM models into production environments. Managing performance, scalability and cost efficiency of our data warehouse and lakehouse solutions. Evaluating and implementing emerging AI/ML technologies to enhance data processing capability. Translating business needs into technical solutions through close stakeholder engagement. Ensuring compliance with internal governance and external regulatory requirements. Working with external suppliers and partners to support our data architecture roadmap. What We're Looking For Demonstrable experience in designing and optimising data pipelines for structured and unstructured data. Strong experience with DevOps and CI/CD methodologies. Proficiency in SQL and NoSQL database design and data modelling. Hands on experience with cloud platforms (Azure, AWS or GCP) and big data technologies such as Spark, Hadoop or Kafka. Strong programming skills in Python, Java or Scala. Deep understanding of ETL/ELT tools such as Apache Airflow, dbt or Informatica. Experience implementing data governance, data security and compliance frameworks. Excellent communication skills with an ability to translate technical concepts for non technical audiences. Proven ability to collaborate across functions and build strong stakeholder relationships. Good understanding of broader business processes and organisational goals. Qualifications Bachelor's or Master's degree in Computer Science, Data Engineering or a related field (desirable). Relevant professional experience in data engineering (essential). NO RECRUITMENT AGENCIES PLEASE. At present, we are not accepting any candidates via a recruitment agency or third party. About Victrex Victrex is a global leader in high performance polymers, serving sectors such as automotive, aerospace, energy, industrial, electronics and medical. We focus on developing advanced PEEK and PAEK solutions that deliver environmental and societal benefits to our customers. We are a company that values human centred leadership, curiosity, adaptability and collaboration, and we are committed to sustainability, diversity and inclusion. We are proud to be recognized as a 'Disability Confident' employer and a top performer in the FTSE Women Leaders Review for Women in Leadership and Women on Boards. Victrex values diversity and encourages applications from all sections of the community. That email is:
Apr 19, 2026
Full time
At Victrex, we are committed to harnessing the power of data to drive smarter decisions, improve operational performance, and support innovation across the organisation. We're now looking for a Senior Data Engineer to join our growing data and digital capability. About the Role As a Senior Data Engineer, you'll play a key role in designing, building and maintaining scalable, high performance data infrastructure and pipelines. You'll ensure our data systems are reliable, secure and optimised to support analytics, business intelligence and AI driven initiatives. Working closely with Data Engineers, Power BI Developers, Process Engineers, Business Analysts and subject matter experts, you'll embed best practice in data engineering and data management across Victrex. This role offers the flexibility of working predominantly from home, with occasional on site meetings or activities at Hillhouse. What You'll Be Doing Designing, implementing and maintaining scalable data pipelines using Microsoft technologies including Azure Data Factory, Azure Synapse, Azure Databricks and Fabric. Defining and enforcing best practices in data architecture, governance and security. Developing and optimising ETL/ELT processes in support of analytics and AI initiatives. Collaborating with data scientists and process engineers to integrate ML and LLM models into production environments. Managing performance, scalability and cost efficiency of our data warehouse and lakehouse solutions. Evaluating and implementing emerging AI/ML technologies to enhance data processing capability. Translating business needs into technical solutions through close stakeholder engagement. Ensuring compliance with internal governance and external regulatory requirements. Working with external suppliers and partners to support our data architecture roadmap. What We're Looking For Demonstrable experience in designing and optimising data pipelines for structured and unstructured data. Strong experience with DevOps and CI/CD methodologies. Proficiency in SQL and NoSQL database design and data modelling. Hands on experience with cloud platforms (Azure, AWS or GCP) and big data technologies such as Spark, Hadoop or Kafka. Strong programming skills in Python, Java or Scala. Deep understanding of ETL/ELT tools such as Apache Airflow, dbt or Informatica. Experience implementing data governance, data security and compliance frameworks. Excellent communication skills with an ability to translate technical concepts for non technical audiences. Proven ability to collaborate across functions and build strong stakeholder relationships. Good understanding of broader business processes and organisational goals. Qualifications Bachelor's or Master's degree in Computer Science, Data Engineering or a related field (desirable). Relevant professional experience in data engineering (essential). NO RECRUITMENT AGENCIES PLEASE. At present, we are not accepting any candidates via a recruitment agency or third party. About Victrex Victrex is a global leader in high performance polymers, serving sectors such as automotive, aerospace, energy, industrial, electronics and medical. We focus on developing advanced PEEK and PAEK solutions that deliver environmental and societal benefits to our customers. We are a company that values human centred leadership, curiosity, adaptability and collaboration, and we are committed to sustainability, diversity and inclusion. We are proud to be recognized as a 'Disability Confident' employer and a top performer in the FTSE Women Leaders Review for Women in Leadership and Women on Boards. Victrex values diversity and encourages applications from all sections of the community. That email is:
RDQ426R108 About the Role Lead a team dedicated to embedding security into Databricks' core platforms - including compute, identity, data plane, control plane, Kubernetes infrastructure, and developer frameworks. Shape company wide security architecture by driving "secure by default" platforms, opinionated frameworks, and systemic guardrails. Partner closely with engineering teams to make the secure path the easiest path. Eliminate entire classes of security risk through scalable design, not manual reviews or ticket triage. Set technical direction and empower engineers to build secure systems at massive scale. The Impact You Will Have Build secure platforms: Integrate security into infrastructure and platform systems from the ground up. Create reusable security frameworks: Develop secure reference architectures and automated guardrails that simplify adoption. Reduce systemic risks: Identify patterns of architectural weaknesses and drive durable, root cause fixes across product areas. Influence roadmaps: Work with engineering and Red Teams to validate assumptions, improve controls, and strengthen design decisions. Scale security leadership: Grow and mentor senior security engineers, ensuring engagement happens early and proactively. Drive meaningful outcomes: Within 12 months, your team will enable security frameworks to be adopted by default, eliminate recurring vulnerability classes, and permanently reduce at least one major systemic risk. What We Look For Deep technical background in distributed systems, cloud, or platform security. Proven experience securing large scale, multi tenant architectures. Strong grasp of identity, authorization, isolation, and cryptographic trust boundaries. Comfortable influencing principal engineers and product roadmaps. Demonstrated success leading technically senior engineers with high autonomy. A mindset that focuses on failure chains, not just individual vulnerabilities. Passion for building security solutions that are scalable, elegant, and frictionless for developers. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Apr 19, 2026
Full time
RDQ426R108 About the Role Lead a team dedicated to embedding security into Databricks' core platforms - including compute, identity, data plane, control plane, Kubernetes infrastructure, and developer frameworks. Shape company wide security architecture by driving "secure by default" platforms, opinionated frameworks, and systemic guardrails. Partner closely with engineering teams to make the secure path the easiest path. Eliminate entire classes of security risk through scalable design, not manual reviews or ticket triage. Set technical direction and empower engineers to build secure systems at massive scale. The Impact You Will Have Build secure platforms: Integrate security into infrastructure and platform systems from the ground up. Create reusable security frameworks: Develop secure reference architectures and automated guardrails that simplify adoption. Reduce systemic risks: Identify patterns of architectural weaknesses and drive durable, root cause fixes across product areas. Influence roadmaps: Work with engineering and Red Teams to validate assumptions, improve controls, and strengthen design decisions. Scale security leadership: Grow and mentor senior security engineers, ensuring engagement happens early and proactively. Drive meaningful outcomes: Within 12 months, your team will enable security frameworks to be adopted by default, eliminate recurring vulnerability classes, and permanently reduce at least one major systemic risk. What We Look For Deep technical background in distributed systems, cloud, or platform security. Proven experience securing large scale, multi tenant architectures. Strong grasp of identity, authorization, isolation, and cryptographic trust boundaries. Comfortable influencing principal engineers and product roadmaps. Demonstrated success leading technically senior engineers with high autonomy. A mindset that focuses on failure chains, not just individual vulnerabilities. Passion for building security solutions that are scalable, elegant, and frictionless for developers. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Platform Lead Engineer Location: Hybrid Salary: £50,000+ The Opportunity We're looking for a Platform Lead Engineer to take ownership of core platforms and lead the delivery of key infrastructure and cloud projects across the business click apply for full job details
Apr 18, 2026
Full time
Platform Lead Engineer Location: Hybrid Salary: £50,000+ The Opportunity We're looking for a Platform Lead Engineer to take ownership of core platforms and lead the delivery of key infrastructure and cloud projects across the business click apply for full job details
About LangChain: At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. Today, LangChain, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we're at a stage where we're continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Background We're hiring a results-driven Commercial Account Manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post-sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention. Key Responsibilities Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates. Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets. Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles. Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value. Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers. Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams. Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey. Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain. What We're Looking For 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS. A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention). Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles. Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus. Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers. A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform. Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting. Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment. (Preferred) Direct experience at a high-growth, developer-first, or AI/ML infrastructure company. Experience managing renewals in a consumption or usage-based pricing model. Location: London, UK Compensation: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Benefits include things like medical, dental, and vision coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. $150K-$200K On-Target Earnings
Apr 18, 2026
Full time
About LangChain: At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. Today, LangChain, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we're at a stage where we're continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Background We're hiring a results-driven Commercial Account Manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post-sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention. Key Responsibilities Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates. Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets. Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles. Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value. Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers. Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams. Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey. Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain. What We're Looking For 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS. A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention). Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles. Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus. Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers. A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform. Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting. Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment. (Preferred) Direct experience at a high-growth, developer-first, or AI/ML infrastructure company. Experience managing renewals in a consumption or usage-based pricing model. Location: London, UK Compensation: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Benefits include things like medical, dental, and vision coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. $150K-$200K On-Target Earnings
Wavex Technology is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around Microsoft cloud (Azure), support, IT security and IT transformation. We design, deliver and manage IT solutions to meet our clients strategic needs across Cloud (predominantly Azure), Cyber Security, Infrastructure, Networking and End User services. We have also developed a range of innovative systems covering areas from IT automation to governance and security, all helping us distinguish our services from other providers. Wavex is a growing and evolving company, growing in 2023 and again in 2024. With 2023 being are most successful year for new clients, 2024 is currently on track to exceed this success. Net customer organic growth of 14% in 2023 and expected achieve 20% in 2024, with profits on track to grow by 300% in 2024 compared to 2023. Wavex works hard on bringing new innovative services to customers, launching Security Operations Center (SoC) in 2023, and most recently our IT Risk & Governance services. Our target market is businesses with between 50-500 staff, with a typical new business TCV of £300k-£1m. DETAILS Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated is required for a multi award winning Managed Service Provider based in the City of London. ALL LEVELS OF EXPERIENCE CONSIDERED The company will consider all levels of experience. However, as a successful candidate you will need a solid foundation in Network Support / IT Infrastructures. SALARY up to £38,000 per annum (depending on experience) + Benefits (see below). LOCATION Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home. JOB TYPE Full Time, Permanent. ONLINE TEST To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you'll need to complete the company's popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did. Get more than 20 correct is considered good, more the 25 is the pass mark, and only a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated. Working as the Infrastructure Support Engineer / IT Systems Network Engineer you will act as the technical escalation point for any complex technical challenges. As the Infrastructure Support Engineer / IT Systems Network Engineer you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and "going the extra mile"). You should also be a confident and capable communicator and able to provide comprehensive support and be an excellent problem solver. DUTIES Investigate complex issues, carry out configurations, diagnose problems and resolve incidents - all using best practices for call logging and management Provide support to resolve infrastructure related issues within SLA targets Working knowledge and experience of cyber security best practices Security vulnerability management and remediations Networking including Palo Alto and Juniper Switches and Firewalls Act as a part of a technical lead and take charge of major incidents (outages) at client sites, including security incidents Take proactive ownership of complex operational issues and provide appropriate support to other team members, improve client/user experience Identify and manage repeat incidents as problems (as per ITIL) and drive them to successful resolution Carry out planned activities (e.g. server patching) that cannot be done in a client's normal working hours Participate in our out of hours rota Work with more junior engineers - provide feedback on technical and soft skills, helping them to learn and develop Proactively look out for any inefficiencies in processes and suggest solutions through our continuous improvement processes Whist the company want you to be inquisitive and focused on problem solving, they will still need you to follow the company's best practice (processes), plus any client specific processes that may be in place. (They utilise the core ITIL processes for incidents, problem, request and change) You to be an ambassador of the company - demonstrating what a great company they are and being helpful and supportive to your clients It will be important that you develop and nurture relationships with clients, always ensuring the highest standards of service and best practice On occasion you may need to visit and deal with technical issues at client sites, so you should be able to communicate complex technical issues to not IT literate stakeholders You will be a key technical resource in the company so you will proactively build relationships with your colleagues, not just in your own team, but across the whole business You will join a close knit team, so they are all dependent upon the quality of the work of their colleagues. Therefore, it is important that you are a team player and can work in a collaborative and supportive way BENEFITS Annual Salary up to £38,000 per annum Working in an inclusive environment Industry renowned training / certifications (sponsored by the company) Wide range of company benefits Based in Central London 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday Up to 38k + performance bonus (dependant on experience). Experience: ITIL, Azure, Active Directory, Firewalls, Troubleshooting, VMWare/Hyper V.
Apr 18, 2026
Full time
Wavex Technology is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around Microsoft cloud (Azure), support, IT security and IT transformation. We design, deliver and manage IT solutions to meet our clients strategic needs across Cloud (predominantly Azure), Cyber Security, Infrastructure, Networking and End User services. We have also developed a range of innovative systems covering areas from IT automation to governance and security, all helping us distinguish our services from other providers. Wavex is a growing and evolving company, growing in 2023 and again in 2024. With 2023 being are most successful year for new clients, 2024 is currently on track to exceed this success. Net customer organic growth of 14% in 2023 and expected achieve 20% in 2024, with profits on track to grow by 300% in 2024 compared to 2023. Wavex works hard on bringing new innovative services to customers, launching Security Operations Center (SoC) in 2023, and most recently our IT Risk & Governance services. Our target market is businesses with between 50-500 staff, with a typical new business TCV of £300k-£1m. DETAILS Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated is required for a multi award winning Managed Service Provider based in the City of London. ALL LEVELS OF EXPERIENCE CONSIDERED The company will consider all levels of experience. However, as a successful candidate you will need a solid foundation in Network Support / IT Infrastructures. SALARY up to £38,000 per annum (depending on experience) + Benefits (see below). LOCATION Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home. JOB TYPE Full Time, Permanent. ONLINE TEST To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you'll need to complete the company's popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did. Get more than 20 correct is considered good, more the 25 is the pass mark, and only a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated. Working as the Infrastructure Support Engineer / IT Systems Network Engineer you will act as the technical escalation point for any complex technical challenges. As the Infrastructure Support Engineer / IT Systems Network Engineer you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and "going the extra mile"). You should also be a confident and capable communicator and able to provide comprehensive support and be an excellent problem solver. DUTIES Investigate complex issues, carry out configurations, diagnose problems and resolve incidents - all using best practices for call logging and management Provide support to resolve infrastructure related issues within SLA targets Working knowledge and experience of cyber security best practices Security vulnerability management and remediations Networking including Palo Alto and Juniper Switches and Firewalls Act as a part of a technical lead and take charge of major incidents (outages) at client sites, including security incidents Take proactive ownership of complex operational issues and provide appropriate support to other team members, improve client/user experience Identify and manage repeat incidents as problems (as per ITIL) and drive them to successful resolution Carry out planned activities (e.g. server patching) that cannot be done in a client's normal working hours Participate in our out of hours rota Work with more junior engineers - provide feedback on technical and soft skills, helping them to learn and develop Proactively look out for any inefficiencies in processes and suggest solutions through our continuous improvement processes Whist the company want you to be inquisitive and focused on problem solving, they will still need you to follow the company's best practice (processes), plus any client specific processes that may be in place. (They utilise the core ITIL processes for incidents, problem, request and change) You to be an ambassador of the company - demonstrating what a great company they are and being helpful and supportive to your clients It will be important that you develop and nurture relationships with clients, always ensuring the highest standards of service and best practice On occasion you may need to visit and deal with technical issues at client sites, so you should be able to communicate complex technical issues to not IT literate stakeholders You will be a key technical resource in the company so you will proactively build relationships with your colleagues, not just in your own team, but across the whole business You will join a close knit team, so they are all dependent upon the quality of the work of their colleagues. Therefore, it is important that you are a team player and can work in a collaborative and supportive way BENEFITS Annual Salary up to £38,000 per annum Working in an inclusive environment Industry renowned training / certifications (sponsored by the company) Wide range of company benefits Based in Central London 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday Up to 38k + performance bonus (dependant on experience). Experience: ITIL, Azure, Active Directory, Firewalls, Troubleshooting, VMWare/Hyper V.
About Us Openr is transforming how the hospitality industry manages and shares data. By centralising recipe, product, and pricing information, we help hospitality businesses seamlessly connect to platforms like Deliveroo and Just Eat, as well as EPOS and other customer touch points. We've recently closed a significant funding round and are backed by Azzurri Group, one of the UK's most successful hospitality investment platforms. With strong market traction, we're growing our engineering team. About the Role We're looking for a mid level engineer to join our small, collaborative engineering team. This is a hands on role where you'll be writing code every day, contributing to real product decisions, and growing your skills alongside experienced engineers who are invested in your development. You'll work across the full stack. You do not need to have done it all. What matters is that you're curious, care about your craft, and want to keep getting better. What You'll Be Working With Our stack includes TypeScript, React, and React Query on the front end, with AWS Lambda, Node.js, and PostgreSQL on the back end, running on AWS cloud infrastructure. You don't need experience with every part of this. We care more about how you think and learn than whether you've used a specific tool before. What You'll Be Doing Building and Delivering You'll contribute to building and shipping features, help keep our codebase healthy, and develop your understanding of how to balance speed with quality. Over time, you'll get involved in identifying bottlenecks, improving reliability, and shaping how we build things. Growing and Collaborating You'll work closely with more experienced engineers who'll support your growth, through code reviews, pairing, and open technical conversation. As you grow into the role, you'll start contributing your own perspective to how we approach problems. Getting Involved Beyond the Code We're a small team, so everyone has a voice. You'll get exposure to product thinking, technical planning, and conversations with non technical colleagues, good preparation for wherever you want to take your career. What We're Looking For You'll likely have: Some commercial experience writing TypeScript or JavaScript (backend or full stack) A working understanding of SQL and relational databases Comfort working with version control and collaborative development workflows An interest in how systems fit together, APIs, services, data flow It'd be great if you have, but it's not essential: Experience with cloud infrastructure (AWS or similar) Familiarity with serverless or event driven patterns Some exposure to React or front end development An interest in SaaS or integration heavy platforms We're more interested in how you approach problems than how many years you've been doing it. What We Offer Flexible hybrid working. Two days a week in our Central London office in Farringdon, the rest from wherever works for you. No out of hours support. We believe great work happens when people have balance. Real influence. Direct input into architectural decisions and the technical direction of a growing SaaS platform. A learning culture. Dedicated time and support for developing new skills, working with modern cloud native technologies. A collaborative team. We genuinely enjoy working together and supporting each other's growth. Benefits 25 days holiday per year plus Bank Holidays Life Assurance (4x salary) Income Protection (75% salary after 26 weeks) Access to WeCare Employee Assistance Programme Cycle to Work Scheme Annual eyecare voucher with Specsavers Wrkit Savings & Benefits platform We encourage applications from people of all backgrounds. If you're excited about this role but don't tick every box, we'd still love to hear from you. Curiosity and a desire to learn matter more to us than a perfect checklist.
Apr 18, 2026
Full time
About Us Openr is transforming how the hospitality industry manages and shares data. By centralising recipe, product, and pricing information, we help hospitality businesses seamlessly connect to platforms like Deliveroo and Just Eat, as well as EPOS and other customer touch points. We've recently closed a significant funding round and are backed by Azzurri Group, one of the UK's most successful hospitality investment platforms. With strong market traction, we're growing our engineering team. About the Role We're looking for a mid level engineer to join our small, collaborative engineering team. This is a hands on role where you'll be writing code every day, contributing to real product decisions, and growing your skills alongside experienced engineers who are invested in your development. You'll work across the full stack. You do not need to have done it all. What matters is that you're curious, care about your craft, and want to keep getting better. What You'll Be Working With Our stack includes TypeScript, React, and React Query on the front end, with AWS Lambda, Node.js, and PostgreSQL on the back end, running on AWS cloud infrastructure. You don't need experience with every part of this. We care more about how you think and learn than whether you've used a specific tool before. What You'll Be Doing Building and Delivering You'll contribute to building and shipping features, help keep our codebase healthy, and develop your understanding of how to balance speed with quality. Over time, you'll get involved in identifying bottlenecks, improving reliability, and shaping how we build things. Growing and Collaborating You'll work closely with more experienced engineers who'll support your growth, through code reviews, pairing, and open technical conversation. As you grow into the role, you'll start contributing your own perspective to how we approach problems. Getting Involved Beyond the Code We're a small team, so everyone has a voice. You'll get exposure to product thinking, technical planning, and conversations with non technical colleagues, good preparation for wherever you want to take your career. What We're Looking For You'll likely have: Some commercial experience writing TypeScript or JavaScript (backend or full stack) A working understanding of SQL and relational databases Comfort working with version control and collaborative development workflows An interest in how systems fit together, APIs, services, data flow It'd be great if you have, but it's not essential: Experience with cloud infrastructure (AWS or similar) Familiarity with serverless or event driven patterns Some exposure to React or front end development An interest in SaaS or integration heavy platforms We're more interested in how you approach problems than how many years you've been doing it. What We Offer Flexible hybrid working. Two days a week in our Central London office in Farringdon, the rest from wherever works for you. No out of hours support. We believe great work happens when people have balance. Real influence. Direct input into architectural decisions and the technical direction of a growing SaaS platform. A learning culture. Dedicated time and support for developing new skills, working with modern cloud native technologies. A collaborative team. We genuinely enjoy working together and supporting each other's growth. Benefits 25 days holiday per year plus Bank Holidays Life Assurance (4x salary) Income Protection (75% salary after 26 weeks) Access to WeCare Employee Assistance Programme Cycle to Work Scheme Annual eyecare voucher with Specsavers Wrkit Savings & Benefits platform We encourage applications from people of all backgrounds. If you're excited about this role but don't tick every box, we'd still love to hear from you. Curiosity and a desire to learn matter more to us than a perfect checklist.
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Apr 18, 2026
Full time
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Gravitee is a 2025 Gartner Magic Quadrant Leader, on a mission to govern the world's intelligence. We deliver the industry's most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder. Why join us? The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security The Momentum: A high-growth Leader - combining market credibility with startup speed The DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure Don't just watch the AI revolution. Build the infrastructure that controls and secures it. The Role: AI is reshaping how organisations build, ship, and scale digital products and APIs are the connective tissue that makes it possible. As a Director of AI Strategy & Engineering, you'll play a critical role in shapingour Builder Experience and lead the team responsible for executing it. You will lead a squad of DevEx and Platform Engineers to build an AI-augmented ecosystem that optimises every phase of the lifecycle, from product ideation to production deployment. As a founding AI leader, you will own the end-to-end playbook for operationalising intelligence, building both the technological infrastructure and the team culture from the ground up in a dedicated, greenfield environment. What You'll Be Doing At Gravitee, impact isn't abstract, it's visible. In this role, you will: Team Leadership & Management Build the Squad: scale a high-performing team of Developer Experience and Platform Engineers. Mentorship: Foster a culture of technical excellence and user empathy, ensuring your team view internal Product Managers and Developers as their primary customers. Resource Planning: Balance the roadmap between long-term R&D (e.g., experimenting with new LLM agents) and immediate tactical fixes that unblock the engineering organisation. Strategy & Vision Define the roadmap for the Internal Developer Platform (IDP) with a "Zero-Friction" mindset. Drive the adoption of AI-native workflows by bridging the gap between cutting-edge LLM capabilities and the operational realities of a high-speed development environment. Platform Architecture & Context Engineering Lead the technical implementation of the platform. This involves integrating LLMs into our version control, issue tracking (Jira/Linear), and documentation tools. Own Context Management: Ensure our internal AI tools have the right context (codebase knowledge, historical PRDs, architecture decision records) to provide accurate, hallucination-free assistance. Workflow Acceleration For Product: Build tools that ingest user feedback and assist in drafting rigorous Product Requirement Documents (PRDs). For Engineering: Integrate coding assistants that go beyond autocomplete, enabling entire scaffolding generation based on the PRDs created in the previous step. Metrics & Reporting Define and track the "Physics of Gravitee": Speed, Velocity, and Quality. Report on AI Adoption: usage rates of internal tools, acceptance rates of AI-generated code/specs. Report on Productivity: DORA metrics (Deployment Frequency, Lead Time for Changes) and "Time-to-Spec." Your impact will be visible, measurable, and global. Essential Skills 3+ years of experience managing engineering teams (DevEx, Platform, or Tooling teams preferred). You have a track record of hiring great talent and helping them grow. 7+ years in software engineering with a recent, deep focus on Generative AI and LLMs. You understand that "building" involves writing specs just as much as writing code. You have empathy for Product Managers and Designers. Deep understanding of the SDLC (Software Development Life Cycle). Familiarity with RAG (Retrieval-Augmented Generation), Vector Databases, and Context Engineering. Data-Driven: You don't guess; you measure. You are comfortable defining KPIs and presenting them to executive leadership. Who Thrives at Gravitee At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well. You'll do well here if you: Care deeply about quality, clarity, and impact Are curious, adaptable, and excited by emerging technologies like AI Take ownership and follow through Value collaboration, openness, and continuous improvement Bonus points if you've worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most. Life at Gravitee At Gravitee, we invest in humans, not just roles. You'll get: Competitive medical coverage Pension / 401k program options Stock options - you build it, you own it 25 days holiday + in-country national holidays 3 mental health days + wellness allowance Your birthday off Professional development budget to fuel your growth Hybrid work culture with hubs across regions Quarterly team events + annual offsite at an exciting location A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.
Apr 18, 2026
Full time
Gravitee is a 2025 Gartner Magic Quadrant Leader, on a mission to govern the world's intelligence. We deliver the industry's most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder. Why join us? The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security The Momentum: A high-growth Leader - combining market credibility with startup speed The DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure Don't just watch the AI revolution. Build the infrastructure that controls and secures it. The Role: AI is reshaping how organisations build, ship, and scale digital products and APIs are the connective tissue that makes it possible. As a Director of AI Strategy & Engineering, you'll play a critical role in shapingour Builder Experience and lead the team responsible for executing it. You will lead a squad of DevEx and Platform Engineers to build an AI-augmented ecosystem that optimises every phase of the lifecycle, from product ideation to production deployment. As a founding AI leader, you will own the end-to-end playbook for operationalising intelligence, building both the technological infrastructure and the team culture from the ground up in a dedicated, greenfield environment. What You'll Be Doing At Gravitee, impact isn't abstract, it's visible. In this role, you will: Team Leadership & Management Build the Squad: scale a high-performing team of Developer Experience and Platform Engineers. Mentorship: Foster a culture of technical excellence and user empathy, ensuring your team view internal Product Managers and Developers as their primary customers. Resource Planning: Balance the roadmap between long-term R&D (e.g., experimenting with new LLM agents) and immediate tactical fixes that unblock the engineering organisation. Strategy & Vision Define the roadmap for the Internal Developer Platform (IDP) with a "Zero-Friction" mindset. Drive the adoption of AI-native workflows by bridging the gap between cutting-edge LLM capabilities and the operational realities of a high-speed development environment. Platform Architecture & Context Engineering Lead the technical implementation of the platform. This involves integrating LLMs into our version control, issue tracking (Jira/Linear), and documentation tools. Own Context Management: Ensure our internal AI tools have the right context (codebase knowledge, historical PRDs, architecture decision records) to provide accurate, hallucination-free assistance. Workflow Acceleration For Product: Build tools that ingest user feedback and assist in drafting rigorous Product Requirement Documents (PRDs). For Engineering: Integrate coding assistants that go beyond autocomplete, enabling entire scaffolding generation based on the PRDs created in the previous step. Metrics & Reporting Define and track the "Physics of Gravitee": Speed, Velocity, and Quality. Report on AI Adoption: usage rates of internal tools, acceptance rates of AI-generated code/specs. Report on Productivity: DORA metrics (Deployment Frequency, Lead Time for Changes) and "Time-to-Spec." Your impact will be visible, measurable, and global. Essential Skills 3+ years of experience managing engineering teams (DevEx, Platform, or Tooling teams preferred). You have a track record of hiring great talent and helping them grow. 7+ years in software engineering with a recent, deep focus on Generative AI and LLMs. You understand that "building" involves writing specs just as much as writing code. You have empathy for Product Managers and Designers. Deep understanding of the SDLC (Software Development Life Cycle). Familiarity with RAG (Retrieval-Augmented Generation), Vector Databases, and Context Engineering. Data-Driven: You don't guess; you measure. You are comfortable defining KPIs and presenting them to executive leadership. Who Thrives at Gravitee At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well. You'll do well here if you: Care deeply about quality, clarity, and impact Are curious, adaptable, and excited by emerging technologies like AI Take ownership and follow through Value collaboration, openness, and continuous improvement Bonus points if you've worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most. Life at Gravitee At Gravitee, we invest in humans, not just roles. You'll get: Competitive medical coverage Pension / 401k program options Stock options - you build it, you own it 25 days holiday + in-country national holidays 3 mental health days + wellness allowance Your birthday off Professional development budget to fuel your growth Hybrid work culture with hubs across regions Quarterly team events + annual offsite at an exciting location A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.
Full-stack Developer (Backend orientation) Description Hybrid role (3+ days based at our Norwich office) Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io . Artlist is looking for an exceptional senior Full-Stack Developer to join our R&D team. This is a foundational role where you will be instrumental in building the shared systems, frameworks, and tooling that power every product across the company. If you are passionate about tackling complex technical challenges, shaping internal architecture, and scaling robust engineering best practices across multiple product teams, we would love to hear from you. Key Responsibilities Build the Foundation: Design, develop, and deploy the core platform infrastructure that internal teams rely on-ranging from shared backend services, resilient APIs, and internal developer tools, to critical performance optimisations. Engineer for Scale and Reliability: Work across the modern full-stack, focusing on the backend while contributing all across the board, ensuring our systems are performant, consistent, and flexible. Drive Technical Excellence: Partner with architects, product managers, and other developers across the organisation to define technical standards, champion best practices, and guide critical decisions. Mentor and Lead: Take ownership of complex features, lead by example, and help elevate the overall quality and maintainability of code across the platform through constructive collaboration and mentorship. Deliver Real Impact: Your work will directly enhance developer velocity, boost code quality, and significantly improve the user experience for millions of creators globally. Requirements Strong professional experience in software development, with a strong focus on backend systems. Proven hands on experience with Node.js in a high volume, production environment. Proven experience designing and maintaining shared platform systems (e.g., internal APIs, microservices, developer tooling, or infrastructure as code initiatives). Strong understanding of application architecture, distributed systems, performance optimisation, and scalability principles in a cloud environment. Practical experience with cloud platforms (e.g., AWS, GCP, or Azure) for deploying, monitoring, and scaling backend services. A firm grasp of database technologies (SQL and/or NoSQL), including schema design, query optimisation, and ensuring data integrity. Demonstrated ability to lead technical projects independently, collaborate effectively across cross functional teams, and mentor junior colleagues. Familiarity with CI/CD pipelines, robust testing strategies, and a security first approach to development. A passion for delivering clean code, improving the developer experience, and empowering teams with better tooling.
Apr 18, 2026
Full time
Full-stack Developer (Backend orientation) Description Hybrid role (3+ days based at our Norwich office) Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io . Artlist is looking for an exceptional senior Full-Stack Developer to join our R&D team. This is a foundational role where you will be instrumental in building the shared systems, frameworks, and tooling that power every product across the company. If you are passionate about tackling complex technical challenges, shaping internal architecture, and scaling robust engineering best practices across multiple product teams, we would love to hear from you. Key Responsibilities Build the Foundation: Design, develop, and deploy the core platform infrastructure that internal teams rely on-ranging from shared backend services, resilient APIs, and internal developer tools, to critical performance optimisations. Engineer for Scale and Reliability: Work across the modern full-stack, focusing on the backend while contributing all across the board, ensuring our systems are performant, consistent, and flexible. Drive Technical Excellence: Partner with architects, product managers, and other developers across the organisation to define technical standards, champion best practices, and guide critical decisions. Mentor and Lead: Take ownership of complex features, lead by example, and help elevate the overall quality and maintainability of code across the platform through constructive collaboration and mentorship. Deliver Real Impact: Your work will directly enhance developer velocity, boost code quality, and significantly improve the user experience for millions of creators globally. Requirements Strong professional experience in software development, with a strong focus on backend systems. Proven hands on experience with Node.js in a high volume, production environment. Proven experience designing and maintaining shared platform systems (e.g., internal APIs, microservices, developer tooling, or infrastructure as code initiatives). Strong understanding of application architecture, distributed systems, performance optimisation, and scalability principles in a cloud environment. Practical experience with cloud platforms (e.g., AWS, GCP, or Azure) for deploying, monitoring, and scaling backend services. A firm grasp of database technologies (SQL and/or NoSQL), including schema design, query optimisation, and ensuring data integrity. Demonstrated ability to lead technical projects independently, collaborate effectively across cross functional teams, and mentor junior colleagues. Familiarity with CI/CD pipelines, robust testing strategies, and a security first approach to development. A passion for delivering clean code, improving the developer experience, and empowering teams with better tooling.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, UK or Lisbon, Portugal or Kuala Lumpur, Malasia Role Summary The Infrastructure Services Analyst is a foundational execution role within Cloudflare's Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow through across Cloudflare's data center footprint. The analyst works closely with internal cross functional partners and external service providers to identify risks, track performance, and ensure services are delivered reliably and consistently. Role Responsibilities Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations. Track service delivery related to rack installation, deployment support, remote hands, and in data center activities, ensuring work is completed to defined expectations. Identify delivery risks, service, and recurring issues, escalating concerns and supporting resolution as needed. Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting. Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health. Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves. Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths. Role Requirements (Must Have Skills) Experience supporting infrastructure operations, data center services, or hardware deployment activities. Familiarity with data center environments, rack level hardware, or infrastructure build out processes. Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance. Comfort working with operational metrics, SLAs, and service indicators. Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors. Strong sense of ownership, follow through, and accountability in execution heavy environments. Ability to operate effectively in fast moving, operationally complex settings. Nice to Have Skills Experience working with outsourced service providers or vendor managed operational models. Exposure to large scale infrastructure deployments or global data center operations. Familiarity with service reviews, vendor evaluations, or commercial performance tracking. What Makes Cloudflare Special? We're not just a highly ambitious, large scale technology company. We're a highly ambitious, large scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
Apr 18, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, UK or Lisbon, Portugal or Kuala Lumpur, Malasia Role Summary The Infrastructure Services Analyst is a foundational execution role within Cloudflare's Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow through across Cloudflare's data center footprint. The analyst works closely with internal cross functional partners and external service providers to identify risks, track performance, and ensure services are delivered reliably and consistently. Role Responsibilities Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations. Track service delivery related to rack installation, deployment support, remote hands, and in data center activities, ensuring work is completed to defined expectations. Identify delivery risks, service, and recurring issues, escalating concerns and supporting resolution as needed. Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting. Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health. Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves. Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths. Role Requirements (Must Have Skills) Experience supporting infrastructure operations, data center services, or hardware deployment activities. Familiarity with data center environments, rack level hardware, or infrastructure build out processes. Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance. Comfort working with operational metrics, SLAs, and service indicators. Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors. Strong sense of ownership, follow through, and accountability in execution heavy environments. Ability to operate effectively in fast moving, operationally complex settings. Nice to Have Skills Experience working with outsourced service providers or vendor managed operational models. Exposure to large scale infrastructure deployments or global data center operations. Familiarity with service reviews, vendor evaluations, or commercial performance tracking. What Makes Cloudflare Special? We're not just a highly ambitious, large scale technology company. We're a highly ambitious, large scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
About Graphcore At Graphcore, we're building the future of AI compute. We're a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence. Job Summary We are looking for an intern to join our Platform Quality Assurance group. You will learn how to creatively exercise our product and provide feedback to the engineering delivery and product management teams. This helps them make decisions about engineering effort and the trajectory of the product. Working in either the component Quality Assurance team you will develop a close working relationship with the relevant development teams; or working in the integration Quality Assurance exercising the aggregated and composed system at a much larger scale with a bias towards informing the product management team. You will provide valuable observations and measurements of the product, looking beyond the natural focus of the delivery and product teams, painting a comprehensive behavioural picture of the product in typical and atypical scenarios. Responsibilities and Duties Supporting the execution of tests and reports optimised for the different decision making readers including delivery engineering and the product management teams. Supporting the organisation of a repository of results & collaboration with the QA team. Developing or refining your skills in the domain area of the product component or the system in aggregate and at scale. Specific domains include Workload Management (Kubernetes, Ray, and so on); Cloud Development; Management & Observability Skills and Experience Essential: Currently studying towards and Undergraduate/ Master's Degree in Computer Science, or similar degree. Strong relevant programming experience Python/Go/C++/infrastructure as code scripting or related to the domain. Experience working in Linux environments. Automation of building/testing with continuous integration systems. Strong impartial report writing optimised for the reader. Aptitude for planning, constructing, and executing responsibilities & duties above. Desirable: Domain experience of the products under test: Containerisation (e.g. Docker), Virtualisation and Provisioning, Workload and job scheduling (e.g. Kubernetes, Ray) on high core count machines and rack scale installations. Experience in quality assurance/testing teams. Experience with the Atlassian suite and CI/CD platforms such as Jenkins; GitHub or GitLab actions. We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Apr 18, 2026
Full time
About Graphcore At Graphcore, we're building the future of AI compute. We're a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence. Job Summary We are looking for an intern to join our Platform Quality Assurance group. You will learn how to creatively exercise our product and provide feedback to the engineering delivery and product management teams. This helps them make decisions about engineering effort and the trajectory of the product. Working in either the component Quality Assurance team you will develop a close working relationship with the relevant development teams; or working in the integration Quality Assurance exercising the aggregated and composed system at a much larger scale with a bias towards informing the product management team. You will provide valuable observations and measurements of the product, looking beyond the natural focus of the delivery and product teams, painting a comprehensive behavioural picture of the product in typical and atypical scenarios. Responsibilities and Duties Supporting the execution of tests and reports optimised for the different decision making readers including delivery engineering and the product management teams. Supporting the organisation of a repository of results & collaboration with the QA team. Developing or refining your skills in the domain area of the product component or the system in aggregate and at scale. Specific domains include Workload Management (Kubernetes, Ray, and so on); Cloud Development; Management & Observability Skills and Experience Essential: Currently studying towards and Undergraduate/ Master's Degree in Computer Science, or similar degree. Strong relevant programming experience Python/Go/C++/infrastructure as code scripting or related to the domain. Experience working in Linux environments. Automation of building/testing with continuous integration systems. Strong impartial report writing optimised for the reader. Aptitude for planning, constructing, and executing responsibilities & duties above. Desirable: Domain experience of the products under test: Containerisation (e.g. Docker), Virtualisation and Provisioning, Workload and job scheduling (e.g. Kubernetes, Ray) on high core count machines and rack scale installations. Experience in quality assurance/testing teams. Experience with the Atlassian suite and CI/CD platforms such as Jenkins; GitHub or GitLab actions. We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Head of Information Technology / Head of Information Systems - IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; Business Intelligence, ITIL. Permanent, East Kent/Hybrid. £100k - £120k +Car Allowance +Bonus +Benefits (Negotiable on experience). Head of IT / Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT / Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with business strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure) whilst managing IT operations, governance, cybersecurity, data strategy, compliance, budgets and personnel. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Oversight of core business systems including enterprise-wide ERP systems Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory presenting relevant business intelligence to board level to drive operational change Budgetary management and reporting Vendor selection and management including contract management You may have been working in either a Head of IT, Head of Information Systems, IT Director, CIO, CTO (or deputy) role ideally within mid-sized corporate environments. We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support (ERP), Service Delivery and Project / Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (e.g., ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Strong commercial engagement expertise with advisory business intelligence focus ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT / IS environment over many years to come as well as shaping the broader business via technology-led initiatives. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham, Thanet or Ashford, Kent.
Apr 17, 2026
Full time
Head of Information Technology / Head of Information Systems - IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; Business Intelligence, ITIL. Permanent, East Kent/Hybrid. £100k - £120k +Car Allowance +Bonus +Benefits (Negotiable on experience). Head of IT / Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT / Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with business strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure) whilst managing IT operations, governance, cybersecurity, data strategy, compliance, budgets and personnel. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Oversight of core business systems including enterprise-wide ERP systems Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory presenting relevant business intelligence to board level to drive operational change Budgetary management and reporting Vendor selection and management including contract management You may have been working in either a Head of IT, Head of Information Systems, IT Director, CIO, CTO (or deputy) role ideally within mid-sized corporate environments. We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support (ERP), Service Delivery and Project / Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (e.g., ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Strong commercial engagement expertise with advisory business intelligence focus ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT / IS environment over many years to come as well as shaping the broader business via technology-led initiatives. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham, Thanet or Ashford, Kent.
