Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Junior Buyer £30,000-£40,000 per annum Enfield (onsite) Talent Guardian is recruiting a Junior Buyer for a large FMCG business in Enfield. This is a brilliant opportunity for someone with some buying or admin experience who wants to grow within a supportive, well-established business. The Role This is a predominantly admin-focused buying role with real responsibility from day one. You will support the Senior Buyer with stock management, pricing, new product listings, and general buying administration playing a vital part in keeping the range running smoothly across a 50,000+ product portfolio. Key Responsibilities Carry out regular stock checks and raise purchase orders to replenish inventory Maintain accurate and up-to-date pricing records on the system Manage new product listings from start to finish including raising codes and inputting product data Flag pricing discrepancies and liaise with suppliers on outstanding orders Provide reliable day-to-day administrative support to the buying team Support the Senior Buyer with reports, correspondence, and meeting preparation What We're Looking For Some experience in a buying, purchasing, admin, or supply chain role is desirable Highly reliable and dependable with strong attention to detail Well organised and able to manage a varied workload Good working knowledge of Microsoft Excel A genuine team player who takes pride in accuracy and consistency Eager to learn and develop within a buying career What's On Offer £30,000 to £40,000 depending on experience Full training and mentorship from an experienced Senior Buyer Clear progression opportunities within the buying team A friendly, collaborative team environment Enfield, London To apply or find out more, contact Bridget at (url removed)
May 01, 2026
Full time
Junior Buyer £30,000-£40,000 per annum Enfield (onsite) Talent Guardian is recruiting a Junior Buyer for a large FMCG business in Enfield. This is a brilliant opportunity for someone with some buying or admin experience who wants to grow within a supportive, well-established business. The Role This is a predominantly admin-focused buying role with real responsibility from day one. You will support the Senior Buyer with stock management, pricing, new product listings, and general buying administration playing a vital part in keeping the range running smoothly across a 50,000+ product portfolio. Key Responsibilities Carry out regular stock checks and raise purchase orders to replenish inventory Maintain accurate and up-to-date pricing records on the system Manage new product listings from start to finish including raising codes and inputting product data Flag pricing discrepancies and liaise with suppliers on outstanding orders Provide reliable day-to-day administrative support to the buying team Support the Senior Buyer with reports, correspondence, and meeting preparation What We're Looking For Some experience in a buying, purchasing, admin, or supply chain role is desirable Highly reliable and dependable with strong attention to detail Well organised and able to manage a varied workload Good working knowledge of Microsoft Excel A genuine team player who takes pride in accuracy and consistency Eager to learn and develop within a buying career What's On Offer £30,000 to £40,000 depending on experience Full training and mentorship from an experienced Senior Buyer Clear progression opportunities within the buying team A friendly, collaborative team environment Enfield, London To apply or find out more, contact Bridget at (url removed)
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
May 01, 2026
Full time
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £29,120 annual salary Ideal for maintaining a work life balance while still being part of a team Details Start date: 19th January 2026 Location: Work from Home - Nightshift Training: Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation. Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 5pm in the evening to 1am in the morning Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.
May 01, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £29,120 annual salary Ideal for maintaining a work life balance while still being part of a team Details Start date: 19th January 2026 Location: Work from Home - Nightshift Training: Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation. Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 5pm in the evening to 1am in the morning Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.
Commercial Brand Representative - Architectural Hardware London 50,000 - 60,000 + Commission ( 70k OTE) + Bonus + Expenses + Benefits Monday - Friday, 40 hours Are you working within architectural hardware, interiors, or the A&D market and looking to represent a premium, design-led brand across London? This is an outstanding opportunity to join a highly respected manufacturer of luxury architectural hardware, supplying high-end residential and hospitality projects. This well-established business is at the forefront of the luxury ironmongery industry and their premium products combine timeless craftsmanship with contemporary design. You will be responsible for developing relationships across the A&D community, working closely with architects, interior designers, and specifiers. The role involves managing the full specification process, delivering presentations and CPDs, and building long-term partnerships within the London design scene. The company offers an excellent package including commission, bonus, expenses, strong support, and the opportunity to work on prestigious projects across the capital. This is a field-based role covering London, ideal for someone who enjoys networking, presenting, and being embedded within the design community. This is a great chance to join a premium brand in a client-facing role, offering autonomy, strong earning potential, and involvement in high-profile projects. (url removed) - REF 5028 The Role: Commercial Brand Representative - Architectural Hardware Building relationships with architects, designers, and specifiers Delivering CPDs, presentations, and lunch & learns Managing specifications from concept to order Field-based role across London with networking and events The Candidate: Confident presenter with strong communication skills Enjoys networking and relationship building Organised and self-motivated Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Architectural Hardware, Ironmongery, A&D Sales, Specification Sales, Interior Design, Business Development, Kitchen, Bathroom, London, Field Sales, CPD, Specification, High-End Residential, Hospitality
May 01, 2026
Full time
Commercial Brand Representative - Architectural Hardware London 50,000 - 60,000 + Commission ( 70k OTE) + Bonus + Expenses + Benefits Monday - Friday, 40 hours Are you working within architectural hardware, interiors, or the A&D market and looking to represent a premium, design-led brand across London? This is an outstanding opportunity to join a highly respected manufacturer of luxury architectural hardware, supplying high-end residential and hospitality projects. This well-established business is at the forefront of the luxury ironmongery industry and their premium products combine timeless craftsmanship with contemporary design. You will be responsible for developing relationships across the A&D community, working closely with architects, interior designers, and specifiers. The role involves managing the full specification process, delivering presentations and CPDs, and building long-term partnerships within the London design scene. The company offers an excellent package including commission, bonus, expenses, strong support, and the opportunity to work on prestigious projects across the capital. This is a field-based role covering London, ideal for someone who enjoys networking, presenting, and being embedded within the design community. This is a great chance to join a premium brand in a client-facing role, offering autonomy, strong earning potential, and involvement in high-profile projects. (url removed) - REF 5028 The Role: Commercial Brand Representative - Architectural Hardware Building relationships with architects, designers, and specifiers Delivering CPDs, presentations, and lunch & learns Managing specifications from concept to order Field-based role across London with networking and events The Candidate: Confident presenter with strong communication skills Enjoys networking and relationship building Organised and self-motivated Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Architectural Hardware, Ironmongery, A&D Sales, Specification Sales, Interior Design, Business Development, Kitchen, Bathroom, London, Field Sales, CPD, Specification, High-End Residential, Hospitality
The Senior Benefits Manager will play a pivotal role within the Human Resources department, overseeing the development and management of employee benefits programmes to ensure they align with business needs. This permanent, hybrid role requires a strategic thinker with a strong understanding of benefits management. Client Details You'll be joining a global organisation, with offices located across Europe and the US. This role sits as part of a highly experienced Reward team, and will focus on the Benefits provision across multiple countries. The business pride themselves on providing excellent support to employees, with a fantastic benefits offering, employee well-being programme and plenty of opportunities for personal development. Description The Senior Benefits Manager will: Deliver a harmonised benefits framework across Europe. Establish strong communications, governance, and optimised cost-to-value across all programmes. Implement a clear wellbeing strategy with measurable impact on engagement. Built and embed effective vendor and internal stakeholder relationships. We're looking for someone who is interesting in building out the strategy behind a market leading benefits offering and then working on making sure delivery is as seamless as possible! Profile A successful Senior Benefits Manager should have: Proven expertise in benefits management across multiple countries. Exceptional analytical and problem-solving skills to evaluate and optimise benefits programmes. Experience collaborating with vendors and negotiating contracts. Excellent communication skills to effectively engage with employees and stakeholders. A proactive approach to identifying and implementing innovative benefits solutions. Job Offer Competitive salary ranging from 75,000 to 80,000 per annum. Private medical insurance and life assurance coverage. Car allowance as part of the package. Generous holiday entitlement of 25 days plus bank holidays. If you are ready to take the next step in your career, apply now to become a Senior Benefits Manager and make a difference in shaping employee benefits programmes.
May 01, 2026
Full time
The Senior Benefits Manager will play a pivotal role within the Human Resources department, overseeing the development and management of employee benefits programmes to ensure they align with business needs. This permanent, hybrid role requires a strategic thinker with a strong understanding of benefits management. Client Details You'll be joining a global organisation, with offices located across Europe and the US. This role sits as part of a highly experienced Reward team, and will focus on the Benefits provision across multiple countries. The business pride themselves on providing excellent support to employees, with a fantastic benefits offering, employee well-being programme and plenty of opportunities for personal development. Description The Senior Benefits Manager will: Deliver a harmonised benefits framework across Europe. Establish strong communications, governance, and optimised cost-to-value across all programmes. Implement a clear wellbeing strategy with measurable impact on engagement. Built and embed effective vendor and internal stakeholder relationships. We're looking for someone who is interesting in building out the strategy behind a market leading benefits offering and then working on making sure delivery is as seamless as possible! Profile A successful Senior Benefits Manager should have: Proven expertise in benefits management across multiple countries. Exceptional analytical and problem-solving skills to evaluate and optimise benefits programmes. Experience collaborating with vendors and negotiating contracts. Excellent communication skills to effectively engage with employees and stakeholders. A proactive approach to identifying and implementing innovative benefits solutions. Job Offer Competitive salary ranging from 75,000 to 80,000 per annum. Private medical insurance and life assurance coverage. Car allowance as part of the package. Generous holiday entitlement of 25 days plus bank holidays. If you are ready to take the next step in your career, apply now to become a Senior Benefits Manager and make a difference in shaping employee benefits programmes.
Job Title: Support Ticket & Case Escalation Consultant Location: Hybrid, Farnborough (3 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 22nd May 2026 At rpc UK, we partner with leading automotive and retail organisations to drive performance across their networks. We are looking for an insight-driven professional to support ticket management, escalation handling, and continuous improvement initiatives for our client operations. You will play a key role in enabling our clients to reduce support demand, resolve issues faster, and build more resilient support processes across their network. This role combines operational excellence with advisory capability leveraging data, retail insight, and stakeholder collaboration to enhance service performance, resolve systemic issues, and reduce support demand across the network. Key Responsibilities: Oversee and optimise the management of support tickets within UK local queues, with a focus on Business and Financial Services within a retail network. Ensure full visibility and ownership of ticket pipelines, including cross-functional dependencies, to drive timely and effective resolution. Apply a structured, performance-driven approach to prioritisation and workload management, aligned to client SLAs and business objectives. Own the end-to-end escalation process, ensuring high-priority issues impacting retailer performance are resolved swiftly and effectively. Act as a key interface between retailers, central support teams, and client stakeholders-facilitating clear communication and alignment. Proactively identify escalation patterns and advise on preventative measures to minimise future disruption. Strengthen collaboration across the support ecosystem to improve responsiveness and accountability. Analyse support ticket data to uncover trends, recurring issues, and performance gaps across the retail network. Translate insights into clear, actionable recommendations that support both operational and strategic decision-making. Contribute to the development of guidance, training materials, and process enhancements to improve retailer capability and reduce ticket volumes. Support wider performance initiatives aligning with European targets and driving measurable impact in the UK market. About you: Key Skills & Experience: Experience in a consulting, advisory, or performance improvement role, ideally within automotive and customer support environments Strong understanding of support operations and the challenges faced by frontline teams Excellent stakeholder management skills, with the ability to influence both clients and internal teams Analytical mindset with the ability to convert data into meaningful business insights Structured problem-solving approach with a focus on delivering measurable outcomes Strong communication and presentation skills, with a client-centric mindset Benefits: Private Healthcare Medical Cash Plan Life Assurance Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Case Escalation Specialist, Support Ticket Assistant may also be considered for this role.
May 01, 2026
Full time
Job Title: Support Ticket & Case Escalation Consultant Location: Hybrid, Farnborough (3 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 22nd May 2026 At rpc UK, we partner with leading automotive and retail organisations to drive performance across their networks. We are looking for an insight-driven professional to support ticket management, escalation handling, and continuous improvement initiatives for our client operations. You will play a key role in enabling our clients to reduce support demand, resolve issues faster, and build more resilient support processes across their network. This role combines operational excellence with advisory capability leveraging data, retail insight, and stakeholder collaboration to enhance service performance, resolve systemic issues, and reduce support demand across the network. Key Responsibilities: Oversee and optimise the management of support tickets within UK local queues, with a focus on Business and Financial Services within a retail network. Ensure full visibility and ownership of ticket pipelines, including cross-functional dependencies, to drive timely and effective resolution. Apply a structured, performance-driven approach to prioritisation and workload management, aligned to client SLAs and business objectives. Own the end-to-end escalation process, ensuring high-priority issues impacting retailer performance are resolved swiftly and effectively. Act as a key interface between retailers, central support teams, and client stakeholders-facilitating clear communication and alignment. Proactively identify escalation patterns and advise on preventative measures to minimise future disruption. Strengthen collaboration across the support ecosystem to improve responsiveness and accountability. Analyse support ticket data to uncover trends, recurring issues, and performance gaps across the retail network. Translate insights into clear, actionable recommendations that support both operational and strategic decision-making. Contribute to the development of guidance, training materials, and process enhancements to improve retailer capability and reduce ticket volumes. Support wider performance initiatives aligning with European targets and driving measurable impact in the UK market. About you: Key Skills & Experience: Experience in a consulting, advisory, or performance improvement role, ideally within automotive and customer support environments Strong understanding of support operations and the challenges faced by frontline teams Excellent stakeholder management skills, with the ability to influence both clients and internal teams Analytical mindset with the ability to convert data into meaningful business insights Structured problem-solving approach with a focus on delivering measurable outcomes Strong communication and presentation skills, with a client-centric mindset Benefits: Private Healthcare Medical Cash Plan Life Assurance Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Case Escalation Specialist, Support Ticket Assistant may also be considered for this role.
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
May 01, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 01, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
Commercial Pricing Manager - Soft FM Hybrid / Home-Based (UK Wide) We're working with a leading facilities management provider with a strong UK presence and a reputation for delivering complex, high-value service solutions across both public and private sectors. Due to continued growth and a strong pipeline of work, they're looking to appoint a commercial pricing specialist to join their established bid and commercial function. This is a key hire for the business, sitting at the heart of the bid team and playing a critical role in shaping commercially competitive, data-driven solutions across soft FM services. The Role As a Commercial Pricing Analyst, you'll take ownership of pricing and financial modelling across a range of bids and tenders, supporting both new business and contract retention opportunities. You'll work closely with bid managers, operational teams and senior stakeholders to build robust, competitive cost models that balance commerciality with deliverability. Key responsibilities include: Leading pricing and financial modelling across soft FM bids Developing bottom-up and top-down cost models Producing P&Ls, cashflows and commercial summaries Identifying risks, opportunities and cost drivers within tenders Supporting bid strategy with data-driven insights and benchmarking Acting as the key commercial interface across operations, procurement and finance Ensuring all pricing submissions are accurate, compliant and commercially competitive What We're Looking For Proven experience in pricing / estimating within Facilities Management Strong exposure to Soft FM services (cleaning, catering, security, waste etc.) Solid financial modelling skills (P&L, cashflow, Excel-based modelling) Experience supporting bids / tenders in a commercial or analytical capacity Strong understanding of different pricing methodologies (bottom-up, top-down) Ability to analyse complex data and translate it into clear commercial strategies Confident stakeholder engagement across operational and commercial teams Why Apply? Work on high-value, complex bids with real commercial impact Join a well-established pricing function with strong leadership Flexible / hybrid working model Clear progression within a growing commercial team Exposure to a broad range of sectors and clients If you're currently working in FM pricing, estimating or commercial analysis and want to step into a more strategic, bid-focused role - this is a strong opportunity to do so. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
May 01, 2026
Full time
Commercial Pricing Manager - Soft FM Hybrid / Home-Based (UK Wide) We're working with a leading facilities management provider with a strong UK presence and a reputation for delivering complex, high-value service solutions across both public and private sectors. Due to continued growth and a strong pipeline of work, they're looking to appoint a commercial pricing specialist to join their established bid and commercial function. This is a key hire for the business, sitting at the heart of the bid team and playing a critical role in shaping commercially competitive, data-driven solutions across soft FM services. The Role As a Commercial Pricing Analyst, you'll take ownership of pricing and financial modelling across a range of bids and tenders, supporting both new business and contract retention opportunities. You'll work closely with bid managers, operational teams and senior stakeholders to build robust, competitive cost models that balance commerciality with deliverability. Key responsibilities include: Leading pricing and financial modelling across soft FM bids Developing bottom-up and top-down cost models Producing P&Ls, cashflows and commercial summaries Identifying risks, opportunities and cost drivers within tenders Supporting bid strategy with data-driven insights and benchmarking Acting as the key commercial interface across operations, procurement and finance Ensuring all pricing submissions are accurate, compliant and commercially competitive What We're Looking For Proven experience in pricing / estimating within Facilities Management Strong exposure to Soft FM services (cleaning, catering, security, waste etc.) Solid financial modelling skills (P&L, cashflow, Excel-based modelling) Experience supporting bids / tenders in a commercial or analytical capacity Strong understanding of different pricing methodologies (bottom-up, top-down) Ability to analyse complex data and translate it into clear commercial strategies Confident stakeholder engagement across operational and commercial teams Why Apply? Work on high-value, complex bids with real commercial impact Join a well-established pricing function with strong leadership Flexible / hybrid working model Clear progression within a growing commercial team Exposure to a broad range of sectors and clients If you're currently working in FM pricing, estimating or commercial analysis and want to step into a more strategic, bid-focused role - this is a strong opportunity to do so. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Solar Panel Roofer Location: Lancashire Salary: £40,000 - £50,000 per year Job Type: Full Time, Permanent Schedule: Monday to Friday, Day Shift Work Location: On the road About the Company Our client is a well-established national business operating within the renewable energy sector, with over a decade of experience delivering high-quality Solar PV and battery storage installations across the UK. They are known for maintaining high standards in workmanship, compliance, and customer service, with industry accreditations including MCS and leading consumer protection schemes. The company has built a strong reputation for reliability, transparency, and delivering high-quality renewable energy solutions to domestic customers nationwide. As the business continues to grow, they are investing in expanding their installation teams and are looking for experienced Solar Panel Roofers to support their increasing project pipeline. The Role As a Solar Panel Roofer , you will be responsible for installing Solar PV systems on domestic rooftops while ensuring all work is completed safely, efficiently, and to the highest standards. You will work closely with electrical engineers and installation teams to deliver high-quality solar installations across residential properties. Key Responsibilities Install Solar PV panels and mounting systems on domestic rooftops Carry out snagging work and resolve installation issues when required Diagnose and troubleshoot faults on existing solar installations Work closely with technical support teams to resolve complex issues Ensure all installations are completed within agreed project timeframes Maintain high standards of workmanship and attention to detail Ensure all installations comply with relevant industry standards and regulations Complete accurate job documentation and records Follow all health and safety procedures when working at height and on site Requirements Proven roofing experience (experience with Solar PV installations desirable) Good understanding of Solar PV systems and components Experience carrying out snagging work and fault diagnosis Ability to work safely at height Strong problem-solving and troubleshooting skills Ability to work both independently and as part of a team Good communication and teamwork skills Full UK driving licence Must be able to reliably commute to or relocate to the Chorley area Whats on Offer Competitive salary of £40,000 - £50,000 per year 30 days holiday including bank holidays Company pension scheme Company vehicle provided Health and wellbeing programme Performance-based incentive bonus (non-guaranteed) Career progression and training opportunities Supportive team environment and regular staff events
May 01, 2026
Full time
Solar Panel Roofer Location: Lancashire Salary: £40,000 - £50,000 per year Job Type: Full Time, Permanent Schedule: Monday to Friday, Day Shift Work Location: On the road About the Company Our client is a well-established national business operating within the renewable energy sector, with over a decade of experience delivering high-quality Solar PV and battery storage installations across the UK. They are known for maintaining high standards in workmanship, compliance, and customer service, with industry accreditations including MCS and leading consumer protection schemes. The company has built a strong reputation for reliability, transparency, and delivering high-quality renewable energy solutions to domestic customers nationwide. As the business continues to grow, they are investing in expanding their installation teams and are looking for experienced Solar Panel Roofers to support their increasing project pipeline. The Role As a Solar Panel Roofer , you will be responsible for installing Solar PV systems on domestic rooftops while ensuring all work is completed safely, efficiently, and to the highest standards. You will work closely with electrical engineers and installation teams to deliver high-quality solar installations across residential properties. Key Responsibilities Install Solar PV panels and mounting systems on domestic rooftops Carry out snagging work and resolve installation issues when required Diagnose and troubleshoot faults on existing solar installations Work closely with technical support teams to resolve complex issues Ensure all installations are completed within agreed project timeframes Maintain high standards of workmanship and attention to detail Ensure all installations comply with relevant industry standards and regulations Complete accurate job documentation and records Follow all health and safety procedures when working at height and on site Requirements Proven roofing experience (experience with Solar PV installations desirable) Good understanding of Solar PV systems and components Experience carrying out snagging work and fault diagnosis Ability to work safely at height Strong problem-solving and troubleshooting skills Ability to work both independently and as part of a team Good communication and teamwork skills Full UK driving licence Must be able to reliably commute to or relocate to the Chorley area Whats on Offer Competitive salary of £40,000 - £50,000 per year 30 days holiday including bank holidays Company pension scheme Company vehicle provided Health and wellbeing programme Performance-based incentive bonus (non-guaranteed) Career progression and training opportunities Supportive team environment and regular staff events
Security Engineer - Field Based (Glasgow) 35,000 - 45,000 OTE + Excellent Benefits If you're a skilled Security Engineer looking for a role where you're trusted, supported, and properly rewarded, this opportunity is well worth exploring. A well-established and forward-thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get OTE up to 45,000 depending on experience Glasgow and surrounding areas 22 days holiday plus bank holidays Company vehicle Employee referral incentives Pension scheme with employer contribution Full kit provided - tools, uniform, PPE Ongoing training and development opportunities Paid travel time scheme Discounts and flexible benefits platform Employee recognition initiatives The Role Installation, servicing and maintenance of electronic security systems (CCTV, intruder alarms, access control) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service and maintenance reports Identify system improvements and compliance issues Ensure all work is carried out in line with health & safety standards Work collaboratively with wider teams and support functions Aim to resolve issues on first visit wherever possible What You'll Need Proven experience working with security systems (CCTV, intruder, access control) Strong fault-finding and problem-solving skills Familiarity with industry standards and regulations Comfortable using digital job management systems Good understanding of health & safety requirements Strong communication and customer service skills Self-driven with a positive, can-do attitude Full UK driving licence This is a role offering stability, structure, and the chance to be part of a business that genuinely values its engineers. If you're open to hearing more, apply today or reach out for a confidential conversation. INDAV
May 01, 2026
Full time
Security Engineer - Field Based (Glasgow) 35,000 - 45,000 OTE + Excellent Benefits If you're a skilled Security Engineer looking for a role where you're trusted, supported, and properly rewarded, this opportunity is well worth exploring. A well-established and forward-thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get OTE up to 45,000 depending on experience Glasgow and surrounding areas 22 days holiday plus bank holidays Company vehicle Employee referral incentives Pension scheme with employer contribution Full kit provided - tools, uniform, PPE Ongoing training and development opportunities Paid travel time scheme Discounts and flexible benefits platform Employee recognition initiatives The Role Installation, servicing and maintenance of electronic security systems (CCTV, intruder alarms, access control) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service and maintenance reports Identify system improvements and compliance issues Ensure all work is carried out in line with health & safety standards Work collaboratively with wider teams and support functions Aim to resolve issues on first visit wherever possible What You'll Need Proven experience working with security systems (CCTV, intruder, access control) Strong fault-finding and problem-solving skills Familiarity with industry standards and regulations Comfortable using digital job management systems Good understanding of health & safety requirements Strong communication and customer service skills Self-driven with a positive, can-do attitude Full UK driving licence This is a role offering stability, structure, and the chance to be part of a business that genuinely values its engineers. If you're open to hearing more, apply today or reach out for a confidential conversation. INDAV
Hays Specialist Recruitment Limited
Sevenoaks, Kent
Your new company We are working alongside one of the UK's leading residential developers, delivering a variety of houses and flats across the country. Due to continued growth, they now seek to appoint an Intermediate Quantity Surveyor to join their Regional Commercial team in Mid-Kent on a permanent basis. Projects are a combination of mid to high-end traditional build developments ranging from 50 - multiphased to 300-unit schemes. This is an excellent opportunity to develop your career within a structured, supportive business, working on large-scale residential developments alongside experienced commercial and operational teams. This is a newly created role to help support the continued growth within the region. Your new role Reporting to a commercial manager and working closely with a senior surveyor for support, you will be responsible for all commercial activity across 2 existing Kent-based schemes supporting the successful delivery of projects from restart through to final account. Working closely with site teams, subcontractors, suppliers and the wider Business Unit, you will assist with cost control, procurement, forecasting and financial reporting.Key ResponsibilitiesAssist with procurement, scheduling and quantifying of materials and labourEnsure complianceManage subcontractor orders, valuations, variations and paymentsSupport WIP, CVR and cash flow forecasting, including cost to complete reportingMonitor, control and report cost movements across live developmentsMaintain development budgets within COINS and Bills of QuantitiesUndertake monthly site valuations and attend site meetings as requiredAssist with project budgets and support Business Unit approvalsLiaise with internal departments to ensure commercial efficiency and project viability What you'll need to succeed Experience working as an Assistant or Intermediate Quantity Surveyor, ideally within an established residential housebuilder or housebuilding contractor.Good working knowledge of Building Regulations, NHBC standards and Health & Safety requirementsCommercially aware with the ability to manage internal and external stakeholdersIT literate, with experience using COINS and Excel What you'll get in return A competitive salary and package including a performance-related bonus, What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2026
Full time
Your new company We are working alongside one of the UK's leading residential developers, delivering a variety of houses and flats across the country. Due to continued growth, they now seek to appoint an Intermediate Quantity Surveyor to join their Regional Commercial team in Mid-Kent on a permanent basis. Projects are a combination of mid to high-end traditional build developments ranging from 50 - multiphased to 300-unit schemes. This is an excellent opportunity to develop your career within a structured, supportive business, working on large-scale residential developments alongside experienced commercial and operational teams. This is a newly created role to help support the continued growth within the region. Your new role Reporting to a commercial manager and working closely with a senior surveyor for support, you will be responsible for all commercial activity across 2 existing Kent-based schemes supporting the successful delivery of projects from restart through to final account. Working closely with site teams, subcontractors, suppliers and the wider Business Unit, you will assist with cost control, procurement, forecasting and financial reporting.Key ResponsibilitiesAssist with procurement, scheduling and quantifying of materials and labourEnsure complianceManage subcontractor orders, valuations, variations and paymentsSupport WIP, CVR and cash flow forecasting, including cost to complete reportingMonitor, control and report cost movements across live developmentsMaintain development budgets within COINS and Bills of QuantitiesUndertake monthly site valuations and attend site meetings as requiredAssist with project budgets and support Business Unit approvalsLiaise with internal departments to ensure commercial efficiency and project viability What you'll need to succeed Experience working as an Assistant or Intermediate Quantity Surveyor, ideally within an established residential housebuilder or housebuilding contractor.Good working knowledge of Building Regulations, NHBC standards and Health & Safety requirementsCommercially aware with the ability to manage internal and external stakeholdersIT literate, with experience using COINS and Excel What you'll get in return A competitive salary and package including a performance-related bonus, What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Zachary Daniels Recruitment
Lisburn, County Antrim
Store Manager Fashion Retail Lisburn Salary up to 30,000 + Bonus and Benefits Zachary Daniels is thrilled to announce an exciting opportunity for a Store Manager at a popular and on-trend fashion retailer located in Lisburn. This is your chance to join a leading name in the fashion industry and make a significant impact in a bustling retail environment. Store Manager Benefits: Competitive Salary: Enjoy a basic salary of up to 30,000 + Bonus Bonus Potential: Benefit from a quarterly bonus linked to sales performance Career Growth: Take advantage of genuine opportunities for career progression Employee Perks: Enjoy staff discounts and a uniform allowance Supportive Culture: Be part of a welcoming and open workplace Cycle to Work Scheme: Promote a healthy lifestyle with our cycle to work initiative Key Responsibilities for a Store Manager : Oversee all aspects of store operations, including staff management, inventory control, retail sales, and customer satisfaction. Develop and implement strategies to boost sales and profitability while adhering to company policies. Manage staffing levels and schedules to ensure optimal store performance. Foster a high standard of customer service among team members. Train, mentor, and coach staff, encouraging skill development and career advancement. Monitor store performance and provide regular reports to senior management. Ensure that store facilities and equipment are well-maintained. Communicate effectively with customers, team members, and senior management. What We're Looking For in a Store Manager: Proven retail experience as a Store Manager or in a similar role. A track record of managing KPIs and budgets to enhance store performance. Demonstrated ability to drive sales and achieve results. A confident leader who can motivate and inspire a team. Exceptional customer service skills with a business-oriented mindset. This is a fantastic opportunity for an experienced store manager to lead a dynamic team and advance their career in the fashion retail sector or an experienced Assistant Manager ready to take the next step. While previous experience in fashion is desirable, it is not essential. Ready to Take the Next Step? If you're interested in this exciting Store Manager role, APPLY TODAY with your most up-to-date CV! Store Manager Fashion Retail Lisburn Salary up to 30,000 + Bonus and Benefits Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH36060
May 01, 2026
Full time
Store Manager Fashion Retail Lisburn Salary up to 30,000 + Bonus and Benefits Zachary Daniels is thrilled to announce an exciting opportunity for a Store Manager at a popular and on-trend fashion retailer located in Lisburn. This is your chance to join a leading name in the fashion industry and make a significant impact in a bustling retail environment. Store Manager Benefits: Competitive Salary: Enjoy a basic salary of up to 30,000 + Bonus Bonus Potential: Benefit from a quarterly bonus linked to sales performance Career Growth: Take advantage of genuine opportunities for career progression Employee Perks: Enjoy staff discounts and a uniform allowance Supportive Culture: Be part of a welcoming and open workplace Cycle to Work Scheme: Promote a healthy lifestyle with our cycle to work initiative Key Responsibilities for a Store Manager : Oversee all aspects of store operations, including staff management, inventory control, retail sales, and customer satisfaction. Develop and implement strategies to boost sales and profitability while adhering to company policies. Manage staffing levels and schedules to ensure optimal store performance. Foster a high standard of customer service among team members. Train, mentor, and coach staff, encouraging skill development and career advancement. Monitor store performance and provide regular reports to senior management. Ensure that store facilities and equipment are well-maintained. Communicate effectively with customers, team members, and senior management. What We're Looking For in a Store Manager: Proven retail experience as a Store Manager or in a similar role. A track record of managing KPIs and budgets to enhance store performance. Demonstrated ability to drive sales and achieve results. A confident leader who can motivate and inspire a team. Exceptional customer service skills with a business-oriented mindset. This is a fantastic opportunity for an experienced store manager to lead a dynamic team and advance their career in the fashion retail sector or an experienced Assistant Manager ready to take the next step. While previous experience in fashion is desirable, it is not essential. Ready to Take the Next Step? If you're interested in this exciting Store Manager role, APPLY TODAY with your most up-to-date CV! Store Manager Fashion Retail Lisburn Salary up to 30,000 + Bonus and Benefits Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH36060
RECRUITMENT SOLUTIONS FOR BUSINESS (UK) LTD
West Byfleet, Surrey
Are you an accomplished Estate Agent successfully selling property but do not feel you are being valued, developed, or paid for the value you bring to your business? If so, please take a look at our role - you will be joining an independent Agent who operate in the prestige property market and dominate their town in West Byfleet. They believe their success is down to their people and how they treat their customers. The Estate Agent Senior Sales Negotiator Package: Basic Salary range £25,000 - £30,000pa (depending on experience) Plus commission taking your realistic on target earnings to around £55,000 pa Guaranteed commission package will be arranged for the first 3-4 months Monday to Friday 08:30 - 17:30, Saturday 9am - 5pm - you are required to work some Saturdays on a rota system with a day off during the week 22 days holiday plus bank holidays Pension scheme Opportunity for significant career development and learn valuing and listing skills Candidate requirements: MUST have previous experience within Estate Agency Have excellent administration and organisation skills The candidate will be enthusiastic and self-motivated A strong team player A professional, friendly telephone manner is key The candidate will be looking for a long-term career The opportunity for progression to obtain (funded) professional qualifications. A full UK driving licence and access to your own vehicle is essential Responsibilities and Duties: Engage with potential buyers to ascertain their requirements Organise viewings and accompany buyers on viewings Negotiate and agree offers Enter correct details relating to properties, vendors and buyers in the Alto system. Prepare brochures with photos and excellent written descriptions. Keep records, computerised and manual, up to date and available to other members of staff (filing, associated document processing tasks, etc.). Provide excellent customer service to all parties. Provide telephone, email and office reception duties for clients contacting the business. Manage the office inbox/diary, booking viewings and valuation appointments. Conduct property viewings. Participate in the ring round for clients matched by the Alto system for properties of interest to them which are available for viewing. Ensure you are aware of the responsibilities and duties of other members of staff to provide support and assistance as business needs dictate. Complete money laundering checks for clients Involvement in managing the website/social medial profiles. Carry out ad hoc other duties as may be required from time to time If you have the current relevant experience for this role please do not hesitate , APPLY TODAY and submit your CV. Our Recruitment Solutions for Business Team are available for a confidential chat and will respond within 12-24 hours of your CV application. We guarantee complete discretion, call today and talk in confidence to one of our Property Recruitment experts. Please be advised, if you do not have the experience required in the job description your application will not be considered.
May 01, 2026
Full time
Are you an accomplished Estate Agent successfully selling property but do not feel you are being valued, developed, or paid for the value you bring to your business? If so, please take a look at our role - you will be joining an independent Agent who operate in the prestige property market and dominate their town in West Byfleet. They believe their success is down to their people and how they treat their customers. The Estate Agent Senior Sales Negotiator Package: Basic Salary range £25,000 - £30,000pa (depending on experience) Plus commission taking your realistic on target earnings to around £55,000 pa Guaranteed commission package will be arranged for the first 3-4 months Monday to Friday 08:30 - 17:30, Saturday 9am - 5pm - you are required to work some Saturdays on a rota system with a day off during the week 22 days holiday plus bank holidays Pension scheme Opportunity for significant career development and learn valuing and listing skills Candidate requirements: MUST have previous experience within Estate Agency Have excellent administration and organisation skills The candidate will be enthusiastic and self-motivated A strong team player A professional, friendly telephone manner is key The candidate will be looking for a long-term career The opportunity for progression to obtain (funded) professional qualifications. A full UK driving licence and access to your own vehicle is essential Responsibilities and Duties: Engage with potential buyers to ascertain their requirements Organise viewings and accompany buyers on viewings Negotiate and agree offers Enter correct details relating to properties, vendors and buyers in the Alto system. Prepare brochures with photos and excellent written descriptions. Keep records, computerised and manual, up to date and available to other members of staff (filing, associated document processing tasks, etc.). Provide excellent customer service to all parties. Provide telephone, email and office reception duties for clients contacting the business. Manage the office inbox/diary, booking viewings and valuation appointments. Conduct property viewings. Participate in the ring round for clients matched by the Alto system for properties of interest to them which are available for viewing. Ensure you are aware of the responsibilities and duties of other members of staff to provide support and assistance as business needs dictate. Complete money laundering checks for clients Involvement in managing the website/social medial profiles. Carry out ad hoc other duties as may be required from time to time If you have the current relevant experience for this role please do not hesitate , APPLY TODAY and submit your CV. Our Recruitment Solutions for Business Team are available for a confidential chat and will respond within 12-24 hours of your CV application. We guarantee complete discretion, call today and talk in confidence to one of our Property Recruitment experts. Please be advised, if you do not have the experience required in the job description your application will not be considered.
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
May 01, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
Part-Time Office Manager- HR & Facilities Location: Wakefield, West Yorkshire Contract Type: Part Time - 24 hours per week (typically 3 days per week; flexibility available) Salary: £29,000 per annum (pro rata for 24 hours) Reports to: Managing Director / Board Role Purpose My client is seeking an experienced Part-Time General Manager to oversee Facilities Management (70%), Human Resources (20%), and ad-hoc operational management (10%). This is a hands-on role focused on ensuring the business operates safely, compliantly, and efficiently, while supporting employees and senior leadership. Key Responsibilities Facilities Management (Approx. 70%) Day-to-day management of site facilities, ensuring safety and compliance Oversight of building maintenance, repairs, and planned preventative maintenance Management of health & safety compliance, including risk assessments and audits Primary liaison with external contractors and service providers Management of facilities budgets, utilities, and service contracts Ensuring compliance with UK health, safety, and environmental legislation Oversight of fire safety, emergency planning, and business continuity Maintaining site standards, security, and access control Supporting facilities improvement or refurbishment projects Human Resources (Approx. 20%) Oversight of HR operations and employment policies Management of employee relations, including absence, disciplinary, and grievance matters Advising managers on UK employment law and HR best practice Coordination of recruitment and onboarding Oversight of training, development, and compliance training Maintenance of HR records and GDPR compliance Liaison with payroll providers and finance on payroll inputs Ad-hoc Management & Operational Support (Approx. 10%) General management support to senior leadership Support for cross-departmental operational matters Contribution to continuous improvement initiatives Providing cover or additional support during key periods Person Specification Essential Proven experience in a General Manager, Facilities Manager, Operations Manager, or similar role Strong facilities management background Working knowledge of UK employment law Good understanding of health & safety legislation Ability to work autonomously in a part-time role Strong organisational, communication, and problem-solving skills Desirable NEBOSH or IOSH qualification CIPD Level 3 or above Experience in manufacturing, textiles, or SME environments I look forward to your application.
May 01, 2026
Full time
Part-Time Office Manager- HR & Facilities Location: Wakefield, West Yorkshire Contract Type: Part Time - 24 hours per week (typically 3 days per week; flexibility available) Salary: £29,000 per annum (pro rata for 24 hours) Reports to: Managing Director / Board Role Purpose My client is seeking an experienced Part-Time General Manager to oversee Facilities Management (70%), Human Resources (20%), and ad-hoc operational management (10%). This is a hands-on role focused on ensuring the business operates safely, compliantly, and efficiently, while supporting employees and senior leadership. Key Responsibilities Facilities Management (Approx. 70%) Day-to-day management of site facilities, ensuring safety and compliance Oversight of building maintenance, repairs, and planned preventative maintenance Management of health & safety compliance, including risk assessments and audits Primary liaison with external contractors and service providers Management of facilities budgets, utilities, and service contracts Ensuring compliance with UK health, safety, and environmental legislation Oversight of fire safety, emergency planning, and business continuity Maintaining site standards, security, and access control Supporting facilities improvement or refurbishment projects Human Resources (Approx. 20%) Oversight of HR operations and employment policies Management of employee relations, including absence, disciplinary, and grievance matters Advising managers on UK employment law and HR best practice Coordination of recruitment and onboarding Oversight of training, development, and compliance training Maintenance of HR records and GDPR compliance Liaison with payroll providers and finance on payroll inputs Ad-hoc Management & Operational Support (Approx. 10%) General management support to senior leadership Support for cross-departmental operational matters Contribution to continuous improvement initiatives Providing cover or additional support during key periods Person Specification Essential Proven experience in a General Manager, Facilities Manager, Operations Manager, or similar role Strong facilities management background Working knowledge of UK employment law Good understanding of health & safety legislation Ability to work autonomously in a part-time role Strong organisational, communication, and problem-solving skills Desirable NEBOSH or IOSH qualification CIPD Level 3 or above Experience in manufacturing, textiles, or SME environments I look forward to your application.
ServiceNow Solutions Advisory Lead Salary: 110,000 to 130,000 pa + 10% Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide Overview: We're looking for a Senior ServiceNow Solutions Advisor who is passionate about solving real-world challenges through technology. You'll work closely with senior stakeholders both internally and within key clients to create ServiceNow strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable. Your Role: You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across ServiceNow. Build and nurture long-term relationships with clients and internal teams, creating shared value and trust. Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges. Represent the Cloud Infrastructure Management Advisory team in key forums, contributing to strategic initiatives and thought leadership. Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning. Your skills and experience: Deep expertise in ServiceNow, including solution architecture, development, administration, and custom integrations. Proven ability to lead and deliver complex ServiceNow solutions, from strategy through to implementation, across multiple modules and client environments. Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids. Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture. Ability to translate business needs into scalable, user-centric ServiceNow solutions. Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. If you're ready to take the next step in your career and thrive in a fast-paced, innovative environment, we want to hear from you! Please send updated CV to
May 01, 2026
Full time
ServiceNow Solutions Advisory Lead Salary: 110,000 to 130,000 pa + 10% Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide Overview: We're looking for a Senior ServiceNow Solutions Advisor who is passionate about solving real-world challenges through technology. You'll work closely with senior stakeholders both internally and within key clients to create ServiceNow strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable. Your Role: You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across ServiceNow. Build and nurture long-term relationships with clients and internal teams, creating shared value and trust. Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges. Represent the Cloud Infrastructure Management Advisory team in key forums, contributing to strategic initiatives and thought leadership. Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning. Your skills and experience: Deep expertise in ServiceNow, including solution architecture, development, administration, and custom integrations. Proven ability to lead and deliver complex ServiceNow solutions, from strategy through to implementation, across multiple modules and client environments. Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids. Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture. Ability to translate business needs into scalable, user-centric ServiceNow solutions. Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. If you're ready to take the next step in your career and thrive in a fast-paced, innovative environment, we want to hear from you! Please send updated CV to
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 01, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
