Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
We have a full time vacancy for Warehouse/logistics staff in our HADLEIGH (Ipswich) depot. We are a growing company so the role is very secure for the right applicant. Applicants must be methodical, reliable & a team player. The candidate must be able to have the best interest of the company & its premises at the forefront of their day with responsibilities for the smooth operation of goods in & out. Some manual lifting will be required & extensive forklift use. We receive 20' full container loads in with ramp facilities in site & we ship our pallets of wall & floor tiles so the successful applicant must be precise in selections of codes & colour descriptions. Forklift experience would be advantageous but training will be given if necessary. The job offers good job security. You will report directly to the depot/Logistics manager & the directors of the company. Hours will be for a 5 day week Monday to Friday & the salary package will be suited to reflect the experience of the applicant.
May 11, 2026
Full time
We have a full time vacancy for Warehouse/logistics staff in our HADLEIGH (Ipswich) depot. We are a growing company so the role is very secure for the right applicant. Applicants must be methodical, reliable & a team player. The candidate must be able to have the best interest of the company & its premises at the forefront of their day with responsibilities for the smooth operation of goods in & out. Some manual lifting will be required & extensive forklift use. We receive 20' full container loads in with ramp facilities in site & we ship our pallets of wall & floor tiles so the successful applicant must be precise in selections of codes & colour descriptions. Forklift experience would be advantageous but training will be given if necessary. The job offers good job security. You will report directly to the depot/Logistics manager & the directors of the company. Hours will be for a 5 day week Monday to Friday & the salary package will be suited to reflect the experience of the applicant.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Acquisition About the role At the intersection of Digital Product, Change and Risk Management, we aren't just looking for someone to "manage" a process - we need someone who'll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you'll need to be passionate about technology, data, product and process excellence. You'll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects' experiences and our risk & control frameworks. What you'll do Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you'll help architect how we embed robust risk controls and streamline complex workflows. In this role, you will move beyond tactical oversight to drive the product standard: Strategic Review: You'll analyse control metrics, looking for friction or control failures that drive risk or customer pain. Product Partnership: You'll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You'll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes. Deep Dive & Design: You'll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities. Control Testing: You'll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion. The Outcomes You'll Drive: Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design. Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale. Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement. Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms. What we're looking for We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage. You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision. You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes. You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively. You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results. You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes. Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best p
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Acquisition About the role At the intersection of Digital Product, Change and Risk Management, we aren't just looking for someone to "manage" a process - we need someone who'll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you'll need to be passionate about technology, data, product and process excellence. You'll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects' experiences and our risk & control frameworks. What you'll do Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you'll help architect how we embed robust risk controls and streamline complex workflows. In this role, you will move beyond tactical oversight to drive the product standard: Strategic Review: You'll analyse control metrics, looking for friction or control failures that drive risk or customer pain. Product Partnership: You'll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You'll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes. Deep Dive & Design: You'll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities. Control Testing: You'll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion. The Outcomes You'll Drive: Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design. Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale. Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement. Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms. What we're looking for We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage. You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision. You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes. You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively. You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results. You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes. Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best p
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Acquisition About the role At the intersection of Digital Product, Change and Risk Management, we aren't just looking for someone to "manage" a process - we need someone who'll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you'll need to be passionate about technology, data, product and process excellence. You'll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects' experiences and our risk & control frameworks. What you'll do Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you'll help architect how we embed robust risk controls and streamline complex workflows. In this role, you will move beyond tactical oversight to drive the product standard: Strategic Review: You'll analyse control metrics, looking for friction or control failures that drive risk or customer pain. Product Partnership: You'll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You'll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes. Deep Dive & Design: You'll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities. Control Testing: You'll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion. The Outcomes You'll Drive: Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design. Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale. Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement. Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms. What we're looking for We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage. You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision. You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes. You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively. You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results. You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes. Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best p
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Acquisition About the role At the intersection of Digital Product, Change and Risk Management, we aren't just looking for someone to "manage" a process - we need someone who'll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you'll need to be passionate about technology, data, product and process excellence. You'll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects' experiences and our risk & control frameworks. What you'll do Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you'll help architect how we embed robust risk controls and streamline complex workflows. In this role, you will move beyond tactical oversight to drive the product standard: Strategic Review: You'll analyse control metrics, looking for friction or control failures that drive risk or customer pain. Product Partnership: You'll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You'll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes. Deep Dive & Design: You'll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities. Control Testing: You'll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion. The Outcomes You'll Drive: Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design. Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale. Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement. Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms. What we're looking for We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage. You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision. You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes. You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively. You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results. You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes. Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best p
Job Title: Account Manager / Contract Manager / Customer Account Manager - London Based Salary: 45,000 - 50,000 + Bonus + Company Car + Benefits Location: Central London The Role We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field-based role covers flagship sites in Central London ensuring exceptional service delivery, operational efficiency, and contract performance. Key Responsibilities - Account Manager / Contract Manager / Customer Account Manager Contract Management Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs. Build and maintain long-term relationships with senior client contacts. Identify and secure opportunities to upsell additional products and services. Represent the business at client meetings, service reviews and user groups. Maintain consistent communication at all levels of the customer organisation. Operational Management. Liaise with Customer Services to ensure requirements are met in full. Recruit, train, and develop team members to deliver excellent service. Monitor performance, address service issues, and drive improvements. Manage urgent deliveries, holiday cover, and resource allocation. Ensure all deliveries have accurate, compliant paperwork. Quality & Compliance Promote a quality-first culture across all contracts. Work with operational teams to improve processes and reduce inefficiencies. Conduct internal audits and maintain compliance with company procedures. Collaborate with Customer Services to resolve customer issues quickly. Performance & Reporting Set and monitor KPIs and service level agreements. Produce accurate daily, weekly, and monthly performance reports. Monitor budgets and report any cost variances. Use company systems to track contract performance and service delivery. Skills & Experience Required Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management. Strong client relationship management and stakeholder engagement skills. Excellent organisational skills and ability to manage multiple contracts. Leadership experience, with a proven track record in team management. IT literate with strong reporting and analytical skills. Full UK driving licence - field-based role covering East Anglia. Benefits 45 - 50k basic salary (DOE) Annual bonus scheme Company car Pension scheme Career progression opportunities in a growing business If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role, apply today. Mandeville is acting as an Employment Agency in relation to this vacancy.
May 11, 2026
Full time
Job Title: Account Manager / Contract Manager / Customer Account Manager - London Based Salary: 45,000 - 50,000 + Bonus + Company Car + Benefits Location: Central London The Role We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field-based role covers flagship sites in Central London ensuring exceptional service delivery, operational efficiency, and contract performance. Key Responsibilities - Account Manager / Contract Manager / Customer Account Manager Contract Management Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs. Build and maintain long-term relationships with senior client contacts. Identify and secure opportunities to upsell additional products and services. Represent the business at client meetings, service reviews and user groups. Maintain consistent communication at all levels of the customer organisation. Operational Management. Liaise with Customer Services to ensure requirements are met in full. Recruit, train, and develop team members to deliver excellent service. Monitor performance, address service issues, and drive improvements. Manage urgent deliveries, holiday cover, and resource allocation. Ensure all deliveries have accurate, compliant paperwork. Quality & Compliance Promote a quality-first culture across all contracts. Work with operational teams to improve processes and reduce inefficiencies. Conduct internal audits and maintain compliance with company procedures. Collaborate with Customer Services to resolve customer issues quickly. Performance & Reporting Set and monitor KPIs and service level agreements. Produce accurate daily, weekly, and monthly performance reports. Monitor budgets and report any cost variances. Use company systems to track contract performance and service delivery. Skills & Experience Required Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management. Strong client relationship management and stakeholder engagement skills. Excellent organisational skills and ability to manage multiple contracts. Leadership experience, with a proven track record in team management. IT literate with strong reporting and analytical skills. Full UK driving licence - field-based role covering East Anglia. Benefits 45 - 50k basic salary (DOE) Annual bonus scheme Company car Pension scheme Career progression opportunities in a growing business If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role, apply today. Mandeville is acting as an Employment Agency in relation to this vacancy.
Full job description Air Conditioning Engineer £37,000 plus package My client is a well-established electrical, HVAC and renewables contractor based a near Aylesbury. Their main client is the UK s leading garden building company; we also supply and install solar PV and air conditioning systems across the domestic and light commercial markets. My client are pleased to be recruiting an Air Conditioning Engineer to join our growing team, working across domestic and light commercial air conditioning projects. The successful candidate will become an important member of my clients installation and maintenance team, supporting a long-term garden building client installing standard split and multi-split AC systems, alongside servicing, maintenance and occasional commercial AC works for our facilities management clients. This role is suited to an engineer who is F-Gas qualified, has good hands-on experience in air conditioning and is confident working both independently and as part of a team. The role would suit someone looking to step up from a junior position without the pressure of a fully senior role. Scope Installation and commissioning of standard split and multi-split air conditioning systems Planned servicing and maintenance of existing air conditioning assets Fault finding and minor reactive works where required Support commercial air conditioning works for facilities management clients Work independently on smaller jobs and alongside other engineers on larger installations Travel to sites across the UK as required Occasional overnight stays (hotels and food fully paid for by the company) Work on sites alongside company electricians on garden building installations Provide a professional, customer-focused service on site Complete job sheets and reporting accurately using our mobile job management system Carry out any additional duties as directed by the Line Manager Career Progression Opportunities Opportunity to develop into a senior engineer role as experience and confidence increase Ongoing technical training and support across installation, service and light commercial work Scope to take on greater responsibility over time Long-term role within a stable and growing business Progression based on performance, reliability and attitude Essential Skills and Experience City & Guilds 2079 F-Gas CAT1 ODS Regulations Qualification Good hands-on experience installing and servicing split air conditioning systems Basic fault-finding and commissioning ability Ability to work independently and manage day-to-day workload Electrical awareness and practical problem-solving ability Professional, reliable and customer-focused approach Willingness to travel and stay away when required Must hold a valid full UK driving licence Desirable Skills and Experience Experience with multi-split or light commercial AC systems Previous experience working in domestic and commercial environments Familiarity with mobile job management or reporting systems Good Health & Safety awareness Interest in developing broader HVAC, ventilation or electrical skills Remuneration Full-time, permanent position Monday to Friday (40 hours per week) £37,000 basic salary per annum £300 paid per month performance bonus (£3,600 per year at 100%) Bonus is performance-based, with the opportunity to exceed 100% for exceptional performance Company vehicle and tools provided (business use only) All hotels and food paid for when staying away Uniform provided Stable, consistent workload with a key long-term client Company pension scheme Opportunities for additional training and certification Health Insurance pay back scheme This is an excellent opportunity for an engineer with solid AC experience looking to progress their career, increase their earnings and work within a practical, supportive team where performance and development are recognised. Job Types: Full-time, Permanent Pay: £37,000.00 per year Benefits: Bereavement leave Company events Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Sick pay If this sounds like you please send George your cv in the first instance
May 11, 2026
Full time
Full job description Air Conditioning Engineer £37,000 plus package My client is a well-established electrical, HVAC and renewables contractor based a near Aylesbury. Their main client is the UK s leading garden building company; we also supply and install solar PV and air conditioning systems across the domestic and light commercial markets. My client are pleased to be recruiting an Air Conditioning Engineer to join our growing team, working across domestic and light commercial air conditioning projects. The successful candidate will become an important member of my clients installation and maintenance team, supporting a long-term garden building client installing standard split and multi-split AC systems, alongside servicing, maintenance and occasional commercial AC works for our facilities management clients. This role is suited to an engineer who is F-Gas qualified, has good hands-on experience in air conditioning and is confident working both independently and as part of a team. The role would suit someone looking to step up from a junior position without the pressure of a fully senior role. Scope Installation and commissioning of standard split and multi-split air conditioning systems Planned servicing and maintenance of existing air conditioning assets Fault finding and minor reactive works where required Support commercial air conditioning works for facilities management clients Work independently on smaller jobs and alongside other engineers on larger installations Travel to sites across the UK as required Occasional overnight stays (hotels and food fully paid for by the company) Work on sites alongside company electricians on garden building installations Provide a professional, customer-focused service on site Complete job sheets and reporting accurately using our mobile job management system Carry out any additional duties as directed by the Line Manager Career Progression Opportunities Opportunity to develop into a senior engineer role as experience and confidence increase Ongoing technical training and support across installation, service and light commercial work Scope to take on greater responsibility over time Long-term role within a stable and growing business Progression based on performance, reliability and attitude Essential Skills and Experience City & Guilds 2079 F-Gas CAT1 ODS Regulations Qualification Good hands-on experience installing and servicing split air conditioning systems Basic fault-finding and commissioning ability Ability to work independently and manage day-to-day workload Electrical awareness and practical problem-solving ability Professional, reliable and customer-focused approach Willingness to travel and stay away when required Must hold a valid full UK driving licence Desirable Skills and Experience Experience with multi-split or light commercial AC systems Previous experience working in domestic and commercial environments Familiarity with mobile job management or reporting systems Good Health & Safety awareness Interest in developing broader HVAC, ventilation or electrical skills Remuneration Full-time, permanent position Monday to Friday (40 hours per week) £37,000 basic salary per annum £300 paid per month performance bonus (£3,600 per year at 100%) Bonus is performance-based, with the opportunity to exceed 100% for exceptional performance Company vehicle and tools provided (business use only) All hotels and food paid for when staying away Uniform provided Stable, consistent workload with a key long-term client Company pension scheme Opportunities for additional training and certification Health Insurance pay back scheme This is an excellent opportunity for an engineer with solid AC experience looking to progress their career, increase their earnings and work within a practical, supportive team where performance and development are recognised. Job Types: Full-time, Permanent Pay: £37,000.00 per year Benefits: Bereavement leave Company events Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Sick pay If this sounds like you please send George your cv in the first instance
Reception & Facilities Assistant Location: Guildford Salary: £28,500 The Opportunity We are looking for a proactive and personable Reception & Facilities Assistant to join a busy and fast-paced office environment. This is a varied role where no two days are the same you'll be supporting across reception, facilities, reprographics, and general office functions. If you enjoy working in a dynamic team, thrive on multitasking, and take pride in delivering excellent internal service, this could be a great fit for you. Key Responsibilities General Office Support Handle enquiries via phone, email, and face-to-face Manage incoming and outgoing post, including courier bookings Maintain office supplies and service points Support banking processes, petty cash, and cheque requests Monitor and report on office equipment and facilities Reprographics Prepare, collate, and present professional documentation Manage workloads and prioritise tasks effectively Operate reprographics equipment in line with safety standards Reception Duties Welcome visitors and provide a professional front-of-house service Manage calls efficiently and in line with company standards Book meeting rooms and arrange refreshments Set up rooms for meetings, training, and events Ensure reception and meeting areas are always presentable Facilities Support Assist the Facilities Manager with day-to-day operations Update systems and documentation Support internal communications (e.g. weekly bulletin) Assist with office initiatives such as staff refreshments and events Provide additional support across teams as required About You Friendly, professional, and highly organised A strong team player with a flexible approach Able to work under pressure and manage multiple tasks Confident communicator with excellent interpersonal skills Good IT skills and attention to detail Proactive with a problem-solving mindset What's on Offer A varied and engaging role within a supportive team Opportunity to develop across multiple business functions A professional and collaborative working environment If you're looking for a hands-on role where you can make a real impact day-to-day, we'd love to hear from you. COM1
May 11, 2026
Full time
Reception & Facilities Assistant Location: Guildford Salary: £28,500 The Opportunity We are looking for a proactive and personable Reception & Facilities Assistant to join a busy and fast-paced office environment. This is a varied role where no two days are the same you'll be supporting across reception, facilities, reprographics, and general office functions. If you enjoy working in a dynamic team, thrive on multitasking, and take pride in delivering excellent internal service, this could be a great fit for you. Key Responsibilities General Office Support Handle enquiries via phone, email, and face-to-face Manage incoming and outgoing post, including courier bookings Maintain office supplies and service points Support banking processes, petty cash, and cheque requests Monitor and report on office equipment and facilities Reprographics Prepare, collate, and present professional documentation Manage workloads and prioritise tasks effectively Operate reprographics equipment in line with safety standards Reception Duties Welcome visitors and provide a professional front-of-house service Manage calls efficiently and in line with company standards Book meeting rooms and arrange refreshments Set up rooms for meetings, training, and events Ensure reception and meeting areas are always presentable Facilities Support Assist the Facilities Manager with day-to-day operations Update systems and documentation Support internal communications (e.g. weekly bulletin) Assist with office initiatives such as staff refreshments and events Provide additional support across teams as required About You Friendly, professional, and highly organised A strong team player with a flexible approach Able to work under pressure and manage multiple tasks Confident communicator with excellent interpersonal skills Good IT skills and attention to detail Proactive with a problem-solving mindset What's on Offer A varied and engaging role within a supportive team Opportunity to develop across multiple business functions A professional and collaborative working environment If you're looking for a hands-on role where you can make a real impact day-to-day, we'd love to hear from you. COM1
Job Title : Estates Officer (evenings and weekends) Location : London Salary: NJC Scale 5 (£30,232) Actual salary for 19.5 hours (£16,844) Job type: Part time - Permanent, (19.5 hours per week). We are looking to recruit a committed and reliable Estates Officer to join our College. The Estates department provides the College with a clean and well-maintained, fit-for-purpose estate that supports teaching and learning. In this role, you will have a responsibility for managing lettings in the evenings and weekends. You will be responsible for opening and closing the college in accordance with College security procedures, as well as setting up equipment for lettings. We are looking for a friendly and organised individual who will take pride in looking after the college buildings and grounds, with a "can do" and a "hands on" attitude. Communication skills, ability to work towards competing demands and flexibility are essential. Prior experience of working in an educational setting is not compulsory, but would be advantageous. This is a permanent, part-time position averaging 19.5 hours per week, following a fixed two-week rota that includes evenings and weekends. The Rota Schedule: Week A (19 hours): Monday (17:30-22:00), Tuesday (17:30-22:00), and Saturday (08:00-18:00). Week B (20 hours): Wednesday (17:30-22:00), Thursday (17:30-22:00), Friday (17:30-22:00), and Sunday (09:45-16:15) We reserve the right to set the above rota within the core hours listed below depending on the College needs: Monday - Friday: 16:00-22:30 Saturday: 08:00-18:00 Sunday: 09:00-17:00 Please note that additional ad hoc hours may be required depending on business needs. The salary is set at NJC Scale 5 (£30,232 per annum), with an actual pro-rata salary of £16,844 for 19.5 hours. This figure is inclusive of Inner London Weighting The College is a dynamic and ambitious Sixth Form College. We thrive on our many engagements and connections with higher education, with employers and with external agencies, and we relish the challenge of working out how best to equip our young people to compete and flourish in the future. Rated "Good with outstanding features" by Ofsted, the College achieves excellent standards and is proud to support many young people from non-traditional backgrounds to successfully progress to higher education and to employment. We strive to ensure that we take care of and support the development of the whole person: educational, emotional, social and spiritual. We offer a competitive salary, a supportive and friendly environment and a great range of benefits, including excellent training opportunities, staff wellbeing programme, free use of our art fitness suite and staff fitness classes, cycle to work scheme, on-site free parking, membership of the Local Government Pension Scheme, and Employee Assistance Programme, to name a few. Closing and interview dates: Completed application forms must be submitted by Sunday 3rd May 2026. Interviews will be held week commencing Monday 11th May 2026. We reserve the right to interview successful applicants before the deadline, so do apply as soon as possible . All successful candidates must be willing to undergo a DBS Police check. The College is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children. In promoting equal opportunities, we welcome applications from all sections of the community. All disabled applicants who meet the minimum criteria will be shortlisted for interview. Education through a Christian Community. Please click 'APPLY' to send your CV for this position. Candidates with the relevant experience or job titles of; Facilities Manager, Estate Manager, Campus Operations Coordinator, College Maintenance Supervisor, Venue Operations Specialist, Facility Services Coordinator, Building Operations Manager, Property and Lettings Administrator, Facilities and Events Coordinator, Campus Services Supervisor may also be considered for this role.
May 11, 2026
Full time
Job Title : Estates Officer (evenings and weekends) Location : London Salary: NJC Scale 5 (£30,232) Actual salary for 19.5 hours (£16,844) Job type: Part time - Permanent, (19.5 hours per week). We are looking to recruit a committed and reliable Estates Officer to join our College. The Estates department provides the College with a clean and well-maintained, fit-for-purpose estate that supports teaching and learning. In this role, you will have a responsibility for managing lettings in the evenings and weekends. You will be responsible for opening and closing the college in accordance with College security procedures, as well as setting up equipment for lettings. We are looking for a friendly and organised individual who will take pride in looking after the college buildings and grounds, with a "can do" and a "hands on" attitude. Communication skills, ability to work towards competing demands and flexibility are essential. Prior experience of working in an educational setting is not compulsory, but would be advantageous. This is a permanent, part-time position averaging 19.5 hours per week, following a fixed two-week rota that includes evenings and weekends. The Rota Schedule: Week A (19 hours): Monday (17:30-22:00), Tuesday (17:30-22:00), and Saturday (08:00-18:00). Week B (20 hours): Wednesday (17:30-22:00), Thursday (17:30-22:00), Friday (17:30-22:00), and Sunday (09:45-16:15) We reserve the right to set the above rota within the core hours listed below depending on the College needs: Monday - Friday: 16:00-22:30 Saturday: 08:00-18:00 Sunday: 09:00-17:00 Please note that additional ad hoc hours may be required depending on business needs. The salary is set at NJC Scale 5 (£30,232 per annum), with an actual pro-rata salary of £16,844 for 19.5 hours. This figure is inclusive of Inner London Weighting The College is a dynamic and ambitious Sixth Form College. We thrive on our many engagements and connections with higher education, with employers and with external agencies, and we relish the challenge of working out how best to equip our young people to compete and flourish in the future. Rated "Good with outstanding features" by Ofsted, the College achieves excellent standards and is proud to support many young people from non-traditional backgrounds to successfully progress to higher education and to employment. We strive to ensure that we take care of and support the development of the whole person: educational, emotional, social and spiritual. We offer a competitive salary, a supportive and friendly environment and a great range of benefits, including excellent training opportunities, staff wellbeing programme, free use of our art fitness suite and staff fitness classes, cycle to work scheme, on-site free parking, membership of the Local Government Pension Scheme, and Employee Assistance Programme, to name a few. Closing and interview dates: Completed application forms must be submitted by Sunday 3rd May 2026. Interviews will be held week commencing Monday 11th May 2026. We reserve the right to interview successful applicants before the deadline, so do apply as soon as possible . All successful candidates must be willing to undergo a DBS Police check. The College is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children. In promoting equal opportunities, we welcome applications from all sections of the community. All disabled applicants who meet the minimum criteria will be shortlisted for interview. Education through a Christian Community. Please click 'APPLY' to send your CV for this position. Candidates with the relevant experience or job titles of; Facilities Manager, Estate Manager, Campus Operations Coordinator, College Maintenance Supervisor, Venue Operations Specialist, Facility Services Coordinator, Building Operations Manager, Property and Lettings Administrator, Facilities and Events Coordinator, Campus Services Supervisor may also be considered for this role.
Several exciting opportunities have arisen for Electrical and Senior Electrical Technicians to join the newly-restructured Maintenance Services team at the University of Surrey. Working as part of a team responsible for the operational maintenance of University premises, you will be undertaking planned and reactive work on electrical systems to support the University's infrastructure and environmental control systems across all our premises, ensuring that they are maintained in a safe, efficient, and functional order. The post will be required to support our current day pattern of 08.00 - 16.12 Monday to Friday. Key Responsibilities include: Maintain all electrical systems, including statutory inspection and testing where required, to meet current legislative requirements. Ensure failing plant or assets are reported to the Helpdesk and plant areas are maintained in good condition. Deliver an effective and timely response to maintenance demands across the University in a timely and cost-effective manner. Ensure compliance with all University Health and Safety and Environmental systems and procedures, and take an active part in the development of these policies Ensure the use of equipment and materials in delivery of maintenance services are appropriate and meet current legislative standards. Keep up to date with electrical related legislation and developments, attending courses to improve knowledge and passing necessary exams to maintain professional accreditation where relevant. Carry out multi-skilled tasks such as mechanical isolation and fault finding, minor carpentry, redecoration repairs linked to maintenance work. Complete all administrative work associated with departmental management systems, including the completion of work records, timesheets, stores issues, estimates and health & safety records. Utilise Building Logbook to record all maintenance visits and any relevant defective information and repairs. All defects to be reported immediately to the help desk for further action. For the senior role, you'll need good planning, organising and prioritising skills, and will be expected to tackle more complex tasks, take on additional responsibilities and communicate effectively at a senior level. The post holder may be required to support out of hours rotas as required by the SSM (Service Support Manager) to ensure operational effectiveness and business continuity. What's in it for you? We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive. Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University of Surrey is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment. Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer: 20 days holiday rising 1 day per year of service to max of 5 PLUS 8 days bank holiday / 3 Uni days at Easter / 3 Uni days at Xmas / plus 1 VC day 36 Hours per week Training in relevant areas Discount at SSP Onsite discounted childcare Cycle to work scheme Electric car lease scheme For more information or to be considered for either role, please apply via the University of Surrey Website. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. Further details Job Description
May 11, 2026
Full time
Several exciting opportunities have arisen for Electrical and Senior Electrical Technicians to join the newly-restructured Maintenance Services team at the University of Surrey. Working as part of a team responsible for the operational maintenance of University premises, you will be undertaking planned and reactive work on electrical systems to support the University's infrastructure and environmental control systems across all our premises, ensuring that they are maintained in a safe, efficient, and functional order. The post will be required to support our current day pattern of 08.00 - 16.12 Monday to Friday. Key Responsibilities include: Maintain all electrical systems, including statutory inspection and testing where required, to meet current legislative requirements. Ensure failing plant or assets are reported to the Helpdesk and plant areas are maintained in good condition. Deliver an effective and timely response to maintenance demands across the University in a timely and cost-effective manner. Ensure compliance with all University Health and Safety and Environmental systems and procedures, and take an active part in the development of these policies Ensure the use of equipment and materials in delivery of maintenance services are appropriate and meet current legislative standards. Keep up to date with electrical related legislation and developments, attending courses to improve knowledge and passing necessary exams to maintain professional accreditation where relevant. Carry out multi-skilled tasks such as mechanical isolation and fault finding, minor carpentry, redecoration repairs linked to maintenance work. Complete all administrative work associated with departmental management systems, including the completion of work records, timesheets, stores issues, estimates and health & safety records. Utilise Building Logbook to record all maintenance visits and any relevant defective information and repairs. All defects to be reported immediately to the help desk for further action. For the senior role, you'll need good planning, organising and prioritising skills, and will be expected to tackle more complex tasks, take on additional responsibilities and communicate effectively at a senior level. The post holder may be required to support out of hours rotas as required by the SSM (Service Support Manager) to ensure operational effectiveness and business continuity. What's in it for you? We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive. Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University of Surrey is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment. Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer: 20 days holiday rising 1 day per year of service to max of 5 PLUS 8 days bank holiday / 3 Uni days at Easter / 3 Uni days at Xmas / plus 1 VC day 36 Hours per week Training in relevant areas Discount at SSP Onsite discounted childcare Cycle to work scheme Electric car lease scheme For more information or to be considered for either role, please apply via the University of Surrey Website. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. Further details Job Description
Human Resources Business Partner (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with our client Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to their customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation which have earned them a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with our client. What does an HRBP role mean at our client? Provide experienced HR business partnering and HR operations support across multiple European countries. Act as a reliable and trusted Advisor to managers and leaders on employee relations, day to day people management, HR processes, and complex employee matters while ensuring a consistent and compliant employee experience. This role combines strong HRBP capability with operational ownership to ensure consistent, compliant, and efficient HR delivery. The role has an operational focus, with responsibility for delivering core HR activities efficiently and accurately. It also provides support for payroll and total rewards processes, working closely with Finance, external providers, and HR colleagues, using existing frameworks and guidance. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect HR Business Partnering: Support managers and leaders with people related matters, providing practical guidance aligned with company policies and employment law. Influence and challenge managers to improve performance, engagement, and decision making. Translate business needs into practical, scalable HR solutions across Europe. Act as a point of contact for HR queries across the employee lifecycle. Provide advice for managers on communication, conflict resolution, and change leadership. Employee Relations: Handle complex employee relations matters, including performance management, grievances, investigations, disciplinary actions, and restructures. Advise managers on best practice approaches to people management issues. Ensure all actions comply with employment legislation and internal policies. HR Operations and Compliance: Deliver day to day HR operations across supported countries, ensuring consistency, accuracy, and compliance. Ensure HR policies, processes, and documentation are up to date and applied consistently. Coordinate absence management processes and support wellbeing initiatives. Support employee lifecycle activity, including onboarding, changes, and exits. Provide operational support for recruitment activity, including interview coordination, agency liaison, and onboarding administration. Payroll and Total Rewards Support: Act as the HR point of contact for payroll, working closely with Finance and external providers to ensure accurate and timely processing. Support payroll governance by reviewing data, resolving escalated issues, and improving processes. Support compensation and benefits activities, such as salary review cycles, benefits administration, and benchmarking exercises. Advise managers on reward processes and escalate complex cases as required. Talent, Performance and Development: Support talent reviews, succession planning, and performance management cycles. Assist with talent and succession discussions by providing data and insights. Support learning and development activities as required. Promote consistent performance management practices across regions. Change, Culture and Engagement: Support organisational change initiatives, including restructures and transformation activity. Champion company culture, values, and DEI principles. Support engagement and wellbeing initiatives that improve employee experience. HR Systems and Data: Ensure accurate HR data management and effective use of HR systems. Produce and interpret people data to support workforce decisions. Ensure compliance with GDPR and local data protection requirements. Global HR Collaboration: Work collaboratively with HR colleagues across Europe, China, Brazil and other global teams to ensure alignment and consistency. Support HR projects, policy updates, and system improvements as required. Does this sound like you: Bachelor s Degree in Human Resources, Business Administration, or a related field or Professional Qualification (e.g. CIPD level 5 or above) is highly desirable. 7+ years experience in a generalist HR or HRBP role, ideally in a multinational environment. Experience in a multinational company would be an advantage. Strong HR business partnering capability with the confidence to influence senior leaders. Solid understanding of HR operations across multiple countries. Working knowledge of payroll and compensation/benefits processes. Strong employee relations and employment law knowledge. Interested? Click apply!
May 11, 2026
Full time
Human Resources Business Partner (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with our client Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to their customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation which have earned them a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with our client. What does an HRBP role mean at our client? Provide experienced HR business partnering and HR operations support across multiple European countries. Act as a reliable and trusted Advisor to managers and leaders on employee relations, day to day people management, HR processes, and complex employee matters while ensuring a consistent and compliant employee experience. This role combines strong HRBP capability with operational ownership to ensure consistent, compliant, and efficient HR delivery. The role has an operational focus, with responsibility for delivering core HR activities efficiently and accurately. It also provides support for payroll and total rewards processes, working closely with Finance, external providers, and HR colleagues, using existing frameworks and guidance. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect HR Business Partnering: Support managers and leaders with people related matters, providing practical guidance aligned with company policies and employment law. Influence and challenge managers to improve performance, engagement, and decision making. Translate business needs into practical, scalable HR solutions across Europe. Act as a point of contact for HR queries across the employee lifecycle. Provide advice for managers on communication, conflict resolution, and change leadership. Employee Relations: Handle complex employee relations matters, including performance management, grievances, investigations, disciplinary actions, and restructures. Advise managers on best practice approaches to people management issues. Ensure all actions comply with employment legislation and internal policies. HR Operations and Compliance: Deliver day to day HR operations across supported countries, ensuring consistency, accuracy, and compliance. Ensure HR policies, processes, and documentation are up to date and applied consistently. Coordinate absence management processes and support wellbeing initiatives. Support employee lifecycle activity, including onboarding, changes, and exits. Provide operational support for recruitment activity, including interview coordination, agency liaison, and onboarding administration. Payroll and Total Rewards Support: Act as the HR point of contact for payroll, working closely with Finance and external providers to ensure accurate and timely processing. Support payroll governance by reviewing data, resolving escalated issues, and improving processes. Support compensation and benefits activities, such as salary review cycles, benefits administration, and benchmarking exercises. Advise managers on reward processes and escalate complex cases as required. Talent, Performance and Development: Support talent reviews, succession planning, and performance management cycles. Assist with talent and succession discussions by providing data and insights. Support learning and development activities as required. Promote consistent performance management practices across regions. Change, Culture and Engagement: Support organisational change initiatives, including restructures and transformation activity. Champion company culture, values, and DEI principles. Support engagement and wellbeing initiatives that improve employee experience. HR Systems and Data: Ensure accurate HR data management and effective use of HR systems. Produce and interpret people data to support workforce decisions. Ensure compliance with GDPR and local data protection requirements. Global HR Collaboration: Work collaboratively with HR colleagues across Europe, China, Brazil and other global teams to ensure alignment and consistency. Support HR projects, policy updates, and system improvements as required. Does this sound like you: Bachelor s Degree in Human Resources, Business Administration, or a related field or Professional Qualification (e.g. CIPD level 5 or above) is highly desirable. 7+ years experience in a generalist HR or HRBP role, ideally in a multinational environment. Experience in a multinational company would be an advantage. Strong HR business partnering capability with the confidence to influence senior leaders. Solid understanding of HR operations across multiple countries. Working knowledge of payroll and compensation/benefits processes. Strong employee relations and employment law knowledge. Interested? Click apply!
Description The role of a commercial assistant manager is to support the overall delivery of highquality, safe, and wellmaintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens. Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning. The postholder leads and motivates a team of specialist and multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike. This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across resort. General Duties & Key Accountabilities Leadership & People Management Ability to motivate and guide multiskilled teams. Confident in providing feedback, coaching, and supporting development. Calm, fair, and consistent leadership style. Clear and professional communication with guests, team members, and senior managers. Ability to translate technical issues into understandable information. Good listener, able to understand concerns and respond appropriately. Takes responsibility for standards across all commercial and external estate areas. Follows through on issues until fully resolved. ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges. Comfortable prioritising issues in a highpressure, fastmoving environment. Organisational Skills Manages multiple sites and tasks at once. Keeps track of maintenance schedules, PPMs, and operational deadlines. Strong sense of structure and planning. Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels. Identifies early signs of wear, risk, or service failure. Adaptability & Resilience Comfortable with seasonal peaks, unpredictable demands, and changing priorities. Remains professional and calm under pressure. Team Collaboration Works closely with retailers, operators, entertainers, security, and facilities contractors. Builds strong internal relationships to ensure smooth operations. Empathy & Emotional Intelligence Understands team workloads and personal dynamics. Creates a positive, supportive working environment. Operational Support Ensure tools, materials and parts are available and stock levels maintained for department. Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Always focused on delivering great guest experience. Anticipates needs, solves issues proactively, and supports brand standards. Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment. Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness EHO audit awareness Planned preventative maintenance schedules Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 11, 2026
Full time
Description The role of a commercial assistant manager is to support the overall delivery of highquality, safe, and wellmaintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens. Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning. The postholder leads and motivates a team of specialist and multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike. This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across resort. General Duties & Key Accountabilities Leadership & People Management Ability to motivate and guide multiskilled teams. Confident in providing feedback, coaching, and supporting development. Calm, fair, and consistent leadership style. Clear and professional communication with guests, team members, and senior managers. Ability to translate technical issues into understandable information. Good listener, able to understand concerns and respond appropriately. Takes responsibility for standards across all commercial and external estate areas. Follows through on issues until fully resolved. ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges. Comfortable prioritising issues in a highpressure, fastmoving environment. Organisational Skills Manages multiple sites and tasks at once. Keeps track of maintenance schedules, PPMs, and operational deadlines. Strong sense of structure and planning. Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels. Identifies early signs of wear, risk, or service failure. Adaptability & Resilience Comfortable with seasonal peaks, unpredictable demands, and changing priorities. Remains professional and calm under pressure. Team Collaboration Works closely with retailers, operators, entertainers, security, and facilities contractors. Builds strong internal relationships to ensure smooth operations. Empathy & Emotional Intelligence Understands team workloads and personal dynamics. Creates a positive, supportive working environment. Operational Support Ensure tools, materials and parts are available and stock levels maintained for department. Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Always focused on delivering great guest experience. Anticipates needs, solves issues proactively, and supports brand standards. Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment. Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness EHO audit awareness Planned preventative maintenance schedules Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Join Our Engineering Team at The Compleat Food Group! We're excited to offer an incredible opportunity for a Facilities & Compliance Manager to join our dedicated and professional Engineering team in Nottingham! Who We Are: At The Compleat Food Group, we're on a mission to create delectable food that not only brings joy to your taste buds but also extends love to our planet click apply for full job details
May 10, 2026
Full time
Join Our Engineering Team at The Compleat Food Group! We're excited to offer an incredible opportunity for a Facilities & Compliance Manager to join our dedicated and professional Engineering team in Nottingham! Who We Are: At The Compleat Food Group, we're on a mission to create delectable food that not only brings joy to your taste buds but also extends love to our planet click apply for full job details
Business Development Manager - Water Hygiene Midlands 50,000- 55,000 Basic + 24,000 OTE My client is seeking a motivated Business Development Manager in Water Hygiene to support the continued expansion of their Water Treatment and Water Hygiene services across the Midlands. This is an excellent opportunity for an experienced Business Development Manager professional to join a growing and well-supported division within a reputable organisation. The successful Business Development Manager will play a key role in driving new business growth while developing long-term relationships with clients across sectors including commercial, industrial, healthcare and the public sector. Package 50,000- 55,000 basic salary Circa 24,000 OTE Company car or car allowance Ongoing professional development opportunities Key Responsibilities Identify and secure new business opportunities within the Water Treatment and Water Hygiene markets Manage the full sales cycle, from lead generation through to proposal, negotiation and contract award Build and maintain strong relationships with facilities managers, engineers and procurement teams Conduct client meetings and site visits to understand requirements and propose appropriate solutions Prepare and deliver professional proposals, tenders and presentations Work closely with internal technical and operational teams to ensure services meet compliance standards including ACoP L8 and HSG 274 Requirements Proven experience in Business Development Manager within Water Hygiene Strong knowledge of legionella control, water hygiene services and industry compliance frameworks Excellent communication, negotiation and relationship-building skills Full UK driving licence and willingness to travel across the region Apply now or contact Mollie Caswell at Penguin Recruitment for more information.
May 10, 2026
Full time
Business Development Manager - Water Hygiene Midlands 50,000- 55,000 Basic + 24,000 OTE My client is seeking a motivated Business Development Manager in Water Hygiene to support the continued expansion of their Water Treatment and Water Hygiene services across the Midlands. This is an excellent opportunity for an experienced Business Development Manager professional to join a growing and well-supported division within a reputable organisation. The successful Business Development Manager will play a key role in driving new business growth while developing long-term relationships with clients across sectors including commercial, industrial, healthcare and the public sector. Package 50,000- 55,000 basic salary Circa 24,000 OTE Company car or car allowance Ongoing professional development opportunities Key Responsibilities Identify and secure new business opportunities within the Water Treatment and Water Hygiene markets Manage the full sales cycle, from lead generation through to proposal, negotiation and contract award Build and maintain strong relationships with facilities managers, engineers and procurement teams Conduct client meetings and site visits to understand requirements and propose appropriate solutions Prepare and deliver professional proposals, tenders and presentations Work closely with internal technical and operational teams to ensure services meet compliance standards including ACoP L8 and HSG 274 Requirements Proven experience in Business Development Manager within Water Hygiene Strong knowledge of legionella control, water hygiene services and industry compliance frameworks Excellent communication, negotiation and relationship-building skills Full UK driving licence and willingness to travel across the region Apply now or contact Mollie Caswell at Penguin Recruitment for more information.
About the Role RG Setsquare is recruiting on behalf of a leading facilities management and public services contractor for an experienced Senior Scheduler to join their busy operations team in Tamworth. This is a step-up opportunity for an accomplished planner or scheduler looking to take on greater responsibility. You will sit at the heart of a high-volume, multi-trade maintenance operation - supervising the planning team, managing workload distribution, and ensuring that responsive and planned repairs are delivered on time, within SLA, and to a high standard of tenant satisfaction. Our client is a nationally recognised FM contractor with a strong pipeline of housing and public sector contracts. Full details will be shared with shortlisted candidates. What You'll Be Doing As Senior Scheduler, you will take ownership of team coordination and operational performance: Supervise and guide a team of planners, ensuring tasks are prioritised effectively and processes are followed consistently Oversee workload allocation across the planning team to maintain balance and operational efficiency Develop strategies for large-scale and long-term maintenance programmes - including cyclical maintenance and refurbishment schedules Manage complex scheduling tasks involving multiple trades, high-volume repairs, and regulatory deadlines Ensure optimal use of operatives, subcontractors, and materials to meet both immediate and future demands Monitor team KPIs including first-time fix rates, SLA adherence, and tenant satisfaction - taking corrective action where needed Prepare and present performance reports to management, highlighting trends, risks, and areas for improvement Act as the key liaison between the planning team, contract managers, and operatives to ensure seamless day-to-day communication Handle escalated tenant complaints, ensuring timely resolution and a consistently high standard of customer service Monitor scheduling efficiency to minimise costs while maintaining service quality Provide data-driven insights to senior management to support operational decision-making Oversee operative rotas and ensure appropriate staffing levels for routine, planned, and out-of-hours repairs What We're Looking For You'll be well-suited to this role if you have: Previous experience in a senior scheduler, senior planner, or planning team leader role within FM, housing maintenance, or a similar repairs environment Proven knowledge of helpdesk call processes and works administration Strong skills in the planning, prioritisation, and allocation of works to multi-trade operatives Experience supervising or mentoring junior team members and training staff on scheduling processes The ability to work well under pressure and manage competing priorities in a fast-paced, target-driven environment Confidence working with job management, CAFM, or scheduling systems Strong communication skills and a solutions-focused mindset What's on Offer The successful candidate will receive a salary of 30,000 - 32,000 (depending on experience), plus a benefits package including: 24 days annual leave plus public holidays Life cover equivalent to 1.5x annual salary Employee discount shopping schemes across major brands and retailers Gym membership discounts and cycle to work scheme Holiday purchase scheme 2 paid corporate social responsibility days per year Broad learning and development opportunities, including professional qualifications and individual training programmes Attractive employee referral rewards scheme Access to inclusive employee networks 24/7 Employee Assistance Programme and mental wellbeing app How to Apply To be considered, please submit your CV clearly demonstrating your Facilities or Maintenance Scheduling experience. Shortlisted candidates will be contacted directly by our team with full information on the client and site. RG Setsquare specialises in facilities management recruitment across the UK, placing professionals at every level - from schedulers and helpdesk coordinators through to contract managers and directors. Ready to step up? Apply now and let's talk. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
May 10, 2026
Full time
About the Role RG Setsquare is recruiting on behalf of a leading facilities management and public services contractor for an experienced Senior Scheduler to join their busy operations team in Tamworth. This is a step-up opportunity for an accomplished planner or scheduler looking to take on greater responsibility. You will sit at the heart of a high-volume, multi-trade maintenance operation - supervising the planning team, managing workload distribution, and ensuring that responsive and planned repairs are delivered on time, within SLA, and to a high standard of tenant satisfaction. Our client is a nationally recognised FM contractor with a strong pipeline of housing and public sector contracts. Full details will be shared with shortlisted candidates. What You'll Be Doing As Senior Scheduler, you will take ownership of team coordination and operational performance: Supervise and guide a team of planners, ensuring tasks are prioritised effectively and processes are followed consistently Oversee workload allocation across the planning team to maintain balance and operational efficiency Develop strategies for large-scale and long-term maintenance programmes - including cyclical maintenance and refurbishment schedules Manage complex scheduling tasks involving multiple trades, high-volume repairs, and regulatory deadlines Ensure optimal use of operatives, subcontractors, and materials to meet both immediate and future demands Monitor team KPIs including first-time fix rates, SLA adherence, and tenant satisfaction - taking corrective action where needed Prepare and present performance reports to management, highlighting trends, risks, and areas for improvement Act as the key liaison between the planning team, contract managers, and operatives to ensure seamless day-to-day communication Handle escalated tenant complaints, ensuring timely resolution and a consistently high standard of customer service Monitor scheduling efficiency to minimise costs while maintaining service quality Provide data-driven insights to senior management to support operational decision-making Oversee operative rotas and ensure appropriate staffing levels for routine, planned, and out-of-hours repairs What We're Looking For You'll be well-suited to this role if you have: Previous experience in a senior scheduler, senior planner, or planning team leader role within FM, housing maintenance, or a similar repairs environment Proven knowledge of helpdesk call processes and works administration Strong skills in the planning, prioritisation, and allocation of works to multi-trade operatives Experience supervising or mentoring junior team members and training staff on scheduling processes The ability to work well under pressure and manage competing priorities in a fast-paced, target-driven environment Confidence working with job management, CAFM, or scheduling systems Strong communication skills and a solutions-focused mindset What's on Offer The successful candidate will receive a salary of 30,000 - 32,000 (depending on experience), plus a benefits package including: 24 days annual leave plus public holidays Life cover equivalent to 1.5x annual salary Employee discount shopping schemes across major brands and retailers Gym membership discounts and cycle to work scheme Holiday purchase scheme 2 paid corporate social responsibility days per year Broad learning and development opportunities, including professional qualifications and individual training programmes Attractive employee referral rewards scheme Access to inclusive employee networks 24/7 Employee Assistance Programme and mental wellbeing app How to Apply To be considered, please submit your CV clearly demonstrating your Facilities or Maintenance Scheduling experience. Shortlisted candidates will be contacted directly by our team with full information on the client and site. RG Setsquare specialises in facilities management recruitment across the UK, placing professionals at every level - from schedulers and helpdesk coordinators through to contract managers and directors. Ready to step up? Apply now and let's talk. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve, shaping ourselves into one of the best universities in the world. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference. The role The post holder will lead the provision of a professional laboratory service, and a safe working environment within the school laboratories. To do this, the post holder will: be part of the School senior leadership team line manage the School technical support team, ensuring facilities are kept well maintained & well organised act as School Safety Advisor, ensuring School compliance with University policy and regulations pertaining to hazardous activities i.e. those involving hazards such as radiation, lasers, electricity, chemicals or cryogenics for example advise the Head of School on technical matters relating to projects, facility maintenance, equipment provision, and business continuity. The post holder will oversee other members of the school technical support team and will contribute to their appraisal process. They will have responsibility in advising regarding planning technical resource management and producing continuity plans with respect to testing facilities for the school. The post holder will act as the School Safety Advisor, ensuring school compliance with the University Health & Safety policy and regulations. The University of Surrey signed the Technician Commitment led by the Science Council, to ensure greater visibility, recognition, career development, and sustainability for technical staff across all disciplines. This position will provide opportunities to work alongside a diverse technical team, attend research seminars and build professional contacts across the Faculty of Engineering and Physical Sciences. There will be opportunities to undertake on-call work. About you The successful candidate will hold a degree in a relevant subject, or equivalent, plus broad relevant technical and supervisory experience. They will have experience of leadership in a technical environment and of the operation and function of a teaching and/or research laboratory environment in the fields of physical sciences/engineering. They will also have understanding of, and experience in implementing, relevant Health & Safety legislation. What we can offer In addition to a competitive salary you will receive 25 days annual leave, with 8 additional days for Bank Holidays and 7 for University closure days. We offer a generous pension, flexible working options, access to world-class leisure facilities, a range of travel schemes, and supportive family friendly benefits including an excellent on-site nursery. Further information To apply please submit your CV and a cover letter via the University website. Informal enquiries may be made to Mrs Sarah Heisig (, ). For further information on the School of Mathematics and Physics at Surrey visit School of Mathematics and Physics Interviews will be held on campus on 27th May. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We value everyone in our community and are seeking to increase the diversity. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. Appointment is subject to a standard Disclosure and Barring Service (DBS) check. Further details Job Description
May 10, 2026
Full time
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve, shaping ourselves into one of the best universities in the world. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference. The role The post holder will lead the provision of a professional laboratory service, and a safe working environment within the school laboratories. To do this, the post holder will: be part of the School senior leadership team line manage the School technical support team, ensuring facilities are kept well maintained & well organised act as School Safety Advisor, ensuring School compliance with University policy and regulations pertaining to hazardous activities i.e. those involving hazards such as radiation, lasers, electricity, chemicals or cryogenics for example advise the Head of School on technical matters relating to projects, facility maintenance, equipment provision, and business continuity. The post holder will oversee other members of the school technical support team and will contribute to their appraisal process. They will have responsibility in advising regarding planning technical resource management and producing continuity plans with respect to testing facilities for the school. The post holder will act as the School Safety Advisor, ensuring school compliance with the University Health & Safety policy and regulations. The University of Surrey signed the Technician Commitment led by the Science Council, to ensure greater visibility, recognition, career development, and sustainability for technical staff across all disciplines. This position will provide opportunities to work alongside a diverse technical team, attend research seminars and build professional contacts across the Faculty of Engineering and Physical Sciences. There will be opportunities to undertake on-call work. About you The successful candidate will hold a degree in a relevant subject, or equivalent, plus broad relevant technical and supervisory experience. They will have experience of leadership in a technical environment and of the operation and function of a teaching and/or research laboratory environment in the fields of physical sciences/engineering. They will also have understanding of, and experience in implementing, relevant Health & Safety legislation. What we can offer In addition to a competitive salary you will receive 25 days annual leave, with 8 additional days for Bank Holidays and 7 for University closure days. We offer a generous pension, flexible working options, access to world-class leisure facilities, a range of travel schemes, and supportive family friendly benefits including an excellent on-site nursery. Further information To apply please submit your CV and a cover letter via the University website. Informal enquiries may be made to Mrs Sarah Heisig (, ). For further information on the School of Mathematics and Physics at Surrey visit School of Mathematics and Physics Interviews will be held on campus on 27th May. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We value everyone in our community and are seeking to increase the diversity. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. Appointment is subject to a standard Disclosure and Barring Service (DBS) check. Further details Job Description
Location: Bristol, BS1 Salary: £45,000 - £55,000 + Company Car Working Hours: Monday - Friday, 9:00 AM - 5:00 PM. Flexibility is essential to accommodate client operational hours and site availability. Job Code: MJ2253 Senior Regional Manager We are supporting a dynamic, rapidly expanding SME in the facilities sector to find a results-driven Senior Regional Manager . This is a high-impact role taking ownership of a key portfolio of schools across Bristol. You will join a business committed to operational excellence, with the opportunity to scale your team as the region grows. Key Responsibilities: Directly manage and coach Regional Managers, ensuring high performance and service quality across all school sites. Full P&L responsibility for a £2m-£3m portfolio. Focus on driving contract profitability, budget management, and cost efficiencies. Actively seeking opportunities for continuous improvement, account growth, and selling in additional value-added services to the existing client base. Conducting regular, quality audits across all sites and proactively ensuring the specified cleaning standards are met and sustained. Act as the senior lead for educational clients, fostering strategic partnerships to ensure high satisfaction and contract retention. Ensure 100% adherence to H&S, fire safety, and environmental regulations within a sensitive education environment. Directly manage a portfolio of 15 sites, serving as the primary point of contact for all operations. The successful candidate will have: Proven experience in a Regional or Area Management role within the FM sector. Success in managing multi-site P&L and a desire to grow a portfolio within a fast-paced SME. Full UK Driving Licence and ability to travel across the Bristol region. Senior experience in either Soft FM (Cleaning, Catering) or Hard FM (Technical Services). Benefits: Our client offers a competitive salary and an excellent benefits package designed to support both professional development and personal wellbeing, including: An additional day of annual leave to celebrate your birthday! Free access to an extensive E-Learning Platform (40+ courses) to support ongoing career growth. Access to an online Wellbeing platform to promote health and balance. A paid volunteering day annually to support a cause of your choice. Participation in the 'Above & Beyond' Reward Scheme for outstanding performance. A comprehensive death in service policy. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.
May 10, 2026
Full time
Location: Bristol, BS1 Salary: £45,000 - £55,000 + Company Car Working Hours: Monday - Friday, 9:00 AM - 5:00 PM. Flexibility is essential to accommodate client operational hours and site availability. Job Code: MJ2253 Senior Regional Manager We are supporting a dynamic, rapidly expanding SME in the facilities sector to find a results-driven Senior Regional Manager . This is a high-impact role taking ownership of a key portfolio of schools across Bristol. You will join a business committed to operational excellence, with the opportunity to scale your team as the region grows. Key Responsibilities: Directly manage and coach Regional Managers, ensuring high performance and service quality across all school sites. Full P&L responsibility for a £2m-£3m portfolio. Focus on driving contract profitability, budget management, and cost efficiencies. Actively seeking opportunities for continuous improvement, account growth, and selling in additional value-added services to the existing client base. Conducting regular, quality audits across all sites and proactively ensuring the specified cleaning standards are met and sustained. Act as the senior lead for educational clients, fostering strategic partnerships to ensure high satisfaction and contract retention. Ensure 100% adherence to H&S, fire safety, and environmental regulations within a sensitive education environment. Directly manage a portfolio of 15 sites, serving as the primary point of contact for all operations. The successful candidate will have: Proven experience in a Regional or Area Management role within the FM sector. Success in managing multi-site P&L and a desire to grow a portfolio within a fast-paced SME. Full UK Driving Licence and ability to travel across the Bristol region. Senior experience in either Soft FM (Cleaning, Catering) or Hard FM (Technical Services). Benefits: Our client offers a competitive salary and an excellent benefits package designed to support both professional development and personal wellbeing, including: An additional day of annual leave to celebrate your birthday! Free access to an extensive E-Learning Platform (40+ courses) to support ongoing career growth. Access to an online Wellbeing platform to promote health and balance. A paid volunteering day annually to support a cause of your choice. Participation in the 'Above & Beyond' Reward Scheme for outstanding performance. A comprehensive death in service policy. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.
