Job Description - Director-Compliance - Advisory Team () You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Lead the UK Compliance Advisory team comprising of Compliance Analysts, Managers and Senior Managers, supporting both UK legal entities and all lines of business in the UK. Support ongoing talent development of the UK Compliance Advisory team, including regular coaching and development conversations and twice-yearly performance management reviews. Provide expert compliance risk assessment and guidance to both legal entities, and all business units and functions in the UK with respect to the design and implementation of products, processes, services (including complaints handling) and controls to ensure compliance with all applicable UK areas of law. This includes Consumer Protection and Fairness, Data Protection and Privacy, Payments Regulation, Prudential Regulation, and FCA Principles (responsibility for Compliance advice with respect to AML/Financial Crime sits with the Director, AML Advisory). Determine applicability of new laws, regulations and regulatory guidance to the business units and functions in the UK, in close partnership with the General Counsel's Office. Communicate requirements to relevant 1st and 2nd line teams in a meaningful way to enable them to understand what actions need to be taken to comply. Oversee implementation of changes required to comply by the regulatory effective date. Provide timely, pragmatic and balanced regulatory Compliance advice on regulatory risks, including through participation at Operational Risk Committees, Customer Outcomes Forums and other local legal entity governance committees and forums. Ensure appropriate communication to business teams and timely escalation to senior business leaders, where appropriate. Support the issue management program by providing Compliance advice on Operational Risk Events to determine Compliance impact, remediation and control enhancements required to meet regulatory expectations, and maintain oversight of action plans implemented by 1st line teams through to event closure. Partner with Issuing and Acquiring Marketing organisation to deliver ongoing compliance advice, support and training of UK marketing teams with respect to creation of financial promotions. Support the UK Regulatory Affairs team as needed with engagements with UK regulators such as the FCA, HMT, and PSR with respect to information requests, thematic reviews, supervisory engagements, regulatory exams and other feedback from the regulator. Lead regulatory engagements with the Data Protection Authority (ICO), with respect to data breach reporting and complaints. Lead engagements with and maintain effective oversight of lobbying efforts via AXP's Trade Association membership, such as UK Finance. Establish effective governance mechanism and monitoring of Compliance with Anti-Trust principles for member input. Create and maintain UK compliance policies, procedures, Tier 2 mandatory training and communications programs appropriate for business activities and inherent compliance risks across the market. Create impactful 2nd line Compliance goals and management priorities and regularly communicate status to senior Compliance and business leadership. Deputise for the UK Chief Compliance Risk Officer in chairing the Operational Risk Committee, attending legal entity governance committee meetings, and providing 2nd line compliance approvals where needed. Minimum Qualifications Five plus years in an advisory capacity with working knowledge of the UK Retail Banking/Payments industry Proven ability to understand legal and regulatory concepts and convert them into relevant, practical business requirements and compliance solutions Self-motivated, energetic team player with proven ability to work effectively in a matrix organization and across international markets with all levels of management Strong influencing, communication, and relationship skills Excellent written and oral communication skills Preferred Qualifications Bachelors degree and or compliance / legal qualification Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job Compliance Primary Location Schedule Full-time Job Posting Jan 14, 2025, 4:58:20 PM - Jan 28, 2025, 11:59:00 PM American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Jan 18, 2025
Full time
Job Description - Director-Compliance - Advisory Team () You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Lead the UK Compliance Advisory team comprising of Compliance Analysts, Managers and Senior Managers, supporting both UK legal entities and all lines of business in the UK. Support ongoing talent development of the UK Compliance Advisory team, including regular coaching and development conversations and twice-yearly performance management reviews. Provide expert compliance risk assessment and guidance to both legal entities, and all business units and functions in the UK with respect to the design and implementation of products, processes, services (including complaints handling) and controls to ensure compliance with all applicable UK areas of law. This includes Consumer Protection and Fairness, Data Protection and Privacy, Payments Regulation, Prudential Regulation, and FCA Principles (responsibility for Compliance advice with respect to AML/Financial Crime sits with the Director, AML Advisory). Determine applicability of new laws, regulations and regulatory guidance to the business units and functions in the UK, in close partnership with the General Counsel's Office. Communicate requirements to relevant 1st and 2nd line teams in a meaningful way to enable them to understand what actions need to be taken to comply. Oversee implementation of changes required to comply by the regulatory effective date. Provide timely, pragmatic and balanced regulatory Compliance advice on regulatory risks, including through participation at Operational Risk Committees, Customer Outcomes Forums and other local legal entity governance committees and forums. Ensure appropriate communication to business teams and timely escalation to senior business leaders, where appropriate. Support the issue management program by providing Compliance advice on Operational Risk Events to determine Compliance impact, remediation and control enhancements required to meet regulatory expectations, and maintain oversight of action plans implemented by 1st line teams through to event closure. Partner with Issuing and Acquiring Marketing organisation to deliver ongoing compliance advice, support and training of UK marketing teams with respect to creation of financial promotions. Support the UK Regulatory Affairs team as needed with engagements with UK regulators such as the FCA, HMT, and PSR with respect to information requests, thematic reviews, supervisory engagements, regulatory exams and other feedback from the regulator. Lead regulatory engagements with the Data Protection Authority (ICO), with respect to data breach reporting and complaints. Lead engagements with and maintain effective oversight of lobbying efforts via AXP's Trade Association membership, such as UK Finance. Establish effective governance mechanism and monitoring of Compliance with Anti-Trust principles for member input. Create and maintain UK compliance policies, procedures, Tier 2 mandatory training and communications programs appropriate for business activities and inherent compliance risks across the market. Create impactful 2nd line Compliance goals and management priorities and regularly communicate status to senior Compliance and business leadership. Deputise for the UK Chief Compliance Risk Officer in chairing the Operational Risk Committee, attending legal entity governance committee meetings, and providing 2nd line compliance approvals where needed. Minimum Qualifications Five plus years in an advisory capacity with working knowledge of the UK Retail Banking/Payments industry Proven ability to understand legal and regulatory concepts and convert them into relevant, practical business requirements and compliance solutions Self-motivated, energetic team player with proven ability to work effectively in a matrix organization and across international markets with all levels of management Strong influencing, communication, and relationship skills Excellent written and oral communication skills Preferred Qualifications Bachelors degree and or compliance / legal qualification Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job Compliance Primary Location Schedule Full-time Job Posting Jan 14, 2025, 4:58:20 PM - Jan 28, 2025, 11:59:00 PM American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
IT Support Analyst - Swindon - £25,000 to £35,000 Swindon/Wiltshire company are looking to add an IT Support Analyst to their team. A growing organisation you will assist the internal team and clients with IT operational support issues. This opportunity is offered with training and will build on your 1st and 2nd line support experience. Ensuring all IT related systems and related infrastructure are operating efficiently you will play a pivotal role in assisting in the organisations technical journey. Key Responsibilities: Provide first and second-line support to internal teams and external clients. Troubleshoot hardware, software, and network issues. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Work across Active Directory, Office 365, Azure etc. Monitor and maintain IT infrastructure, including Servers, networks, and security systems. Assist in the implementation of new technology. Stay up-to-date with the latest technology trends and advancements to ensure the organization remains at the forefront of technology. Qualifications and Skills: Experience as an IT Support Analyst, Technical Support Engineer, or similar role. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and related applications. Powershell and SQL a plus Excellent problem-solving skills and attention to detail. Strong communication skills with the ability to explain technical concepts to non-technical users. Full UK diving licence. For more information on this Swindon/Wiltshire based role please contact (see below) IT Support Analyst - Swindon/Wiltshire - £25,000 to £35,000
Jan 16, 2025
Full time
IT Support Analyst - Swindon - £25,000 to £35,000 Swindon/Wiltshire company are looking to add an IT Support Analyst to their team. A growing organisation you will assist the internal team and clients with IT operational support issues. This opportunity is offered with training and will build on your 1st and 2nd line support experience. Ensuring all IT related systems and related infrastructure are operating efficiently you will play a pivotal role in assisting in the organisations technical journey. Key Responsibilities: Provide first and second-line support to internal teams and external clients. Troubleshoot hardware, software, and network issues. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Work across Active Directory, Office 365, Azure etc. Monitor and maintain IT infrastructure, including Servers, networks, and security systems. Assist in the implementation of new technology. Stay up-to-date with the latest technology trends and advancements to ensure the organization remains at the forefront of technology. Qualifications and Skills: Experience as an IT Support Analyst, Technical Support Engineer, or similar role. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and related applications. Powershell and SQL a plus Excellent problem-solving skills and attention to detail. Strong communication skills with the ability to explain technical concepts to non-technical users. Full UK diving licence. For more information on this Swindon/Wiltshire based role please contact (see below) IT Support Analyst - Swindon/Wiltshire - £25,000 to £35,000
1st Line Support Analyst - Hybrid Our client is urgently looking for an experienced 1st Line Support Analyst to join their team in Plymouth on a permanent basis. You will be rewarded with an excellent salary, as well as a brilliant benefits package including fully funded training and industry-recognised certifications, 28 days Holiday (including Bank Holidays), rising one day per year after five years of service, paid overtime, regular social events paid for by the company and hybrid working (after three to six months). 1st Line Support Analyst - Key Skills: Windows 11 Office 365 Setting up users Resetting passwords Access Management Support of PC's, laptops, tablets, printers and phones 1st Line Support Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Jan 14, 2025
Full time
1st Line Support Analyst - Hybrid Our client is urgently looking for an experienced 1st Line Support Analyst to join their team in Plymouth on a permanent basis. You will be rewarded with an excellent salary, as well as a brilliant benefits package including fully funded training and industry-recognised certifications, 28 days Holiday (including Bank Holidays), rising one day per year after five years of service, paid overtime, regular social events paid for by the company and hybrid working (after three to six months). 1st Line Support Analyst - Key Skills: Windows 11 Office 365 Setting up users Resetting passwords Access Management Support of PC's, laptops, tablets, printers and phones 1st Line Support Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Dubai, Riyadh,Amsterdam, Warsaw and Pristina . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans,we are looking for an exceptional Product Manager to come and join our global business. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. You will be reporting directly to the Head of Product , and working collaboratively with engineers , designers , data analysts and marketers in an innovative environment. You will be accountable for our Inventory, Marketing and CRM product areas, working with two engineering squads to deliver new features and improvements in these areas. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely on Wednesdays. This role will be based in our London office, currently based within 2 min from Waterloo station and relocating to Old St toward the end of the year. What you will be doing Developing insights - Conducting market and user research to become the in-house expert on industry trends and best practices Leverage our data - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback, market insights and internal data sources Product strategy - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends End-to-End product leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution Cross-functional delivery - working closely with cross-functional teams, including engineering, design, marketing, and operations, to ensure high quality features are delivered to our users Stakeholder alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships This list is not exhaustive and there may be other activities you are required to deliver. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company Product Leader - Proven track record of successfully leading and delivering complex software products and features Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans Tactical - Ability to work with engineering teams to deliver features within the planned timeframes. An eye for blockers and the ability to remove them before they cause delays Agile - Experience working in an agile development environment, employing iterative and data-driven methodologies Influential Communicator - Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences Attention to detail - Someone that shares our passion for perfection. Applying this to everything they do from discovery through to testing and ongoing maintenance of their product areas Relationships - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required Added bonus Experience developing products within MarTech or messaging industries At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team (30 mins) 1st Stage - Video-call with Hiring Manager (45 - 60 mins) 2nd Stage - In-person presentation with Hiring Team (90mins) We aim to complete the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Dec 23, 2024
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Dubai, Riyadh,Amsterdam, Warsaw and Pristina . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans,we are looking for an exceptional Product Manager to come and join our global business. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. You will be reporting directly to the Head of Product , and working collaboratively with engineers , designers , data analysts and marketers in an innovative environment. You will be accountable for our Inventory, Marketing and CRM product areas, working with two engineering squads to deliver new features and improvements in these areas. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely on Wednesdays. This role will be based in our London office, currently based within 2 min from Waterloo station and relocating to Old St toward the end of the year. What you will be doing Developing insights - Conducting market and user research to become the in-house expert on industry trends and best practices Leverage our data - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback, market insights and internal data sources Product strategy - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends End-to-End product leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution Cross-functional delivery - working closely with cross-functional teams, including engineering, design, marketing, and operations, to ensure high quality features are delivered to our users Stakeholder alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships This list is not exhaustive and there may be other activities you are required to deliver. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company Product Leader - Proven track record of successfully leading and delivering complex software products and features Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans Tactical - Ability to work with engineering teams to deliver features within the planned timeframes. An eye for blockers and the ability to remove them before they cause delays Agile - Experience working in an agile development environment, employing iterative and data-driven methodologies Influential Communicator - Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences Attention to detail - Someone that shares our passion for perfection. Applying this to everything they do from discovery through to testing and ongoing maintenance of their product areas Relationships - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required Added bonus Experience developing products within MarTech or messaging industries At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team (30 mins) 1st Stage - Video-call with Hiring Manager (45 - 60 mins) 2nd Stage - In-person presentation with Hiring Team (90mins) We aim to complete the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Applicants must be SC Cleared. Location - Hampton, Peterborough. Pay - £21.46 per hour. Contract - 3 months Fully On-Site, 5 days on and 2 days off. Hours - 7.5 a day between 07:00 and 20:00, Monday to Sunday. Requirements: - 1st Line Support of Wintel - Retail and Hardware related incidents. - Accurately log incidents and ensure all relevant data is captured whilst logging the incident click apply for full job details
Feb 01, 2024
Contractor
Applicants must be SC Cleared. Location - Hampton, Peterborough. Pay - £21.46 per hour. Contract - 3 months Fully On-Site, 5 days on and 2 days off. Hours - 7.5 a day between 07:00 and 20:00, Monday to Sunday. Requirements: - 1st Line Support of Wintel - Retail and Hardware related incidents. - Accurately log incidents and ensure all relevant data is captured whilst logging the incident click apply for full job details
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
SC cleared Out of Hours Call Centre / Customer Services/ Service Desk Analyst / Call Logger- 1st line Support. Office based in Hampton, Peterborough. Our client are looking for sc cleared Call Centre / Customer Service/ Service Desk Analysts The role is an initial 3 month contract with progression of extensions of contract and in the long term the client want to take everyone permanent You will id click apply for full job details
Feb 01, 2024
Contractor
SC cleared Out of Hours Call Centre / Customer Services/ Service Desk Analyst / Call Logger- 1st line Support. Office based in Hampton, Peterborough. Our client are looking for sc cleared Call Centre / Customer Service/ Service Desk Analysts The role is an initial 3 month contract with progression of extensions of contract and in the long term the client want to take everyone permanent You will id click apply for full job details
Underwriting Assistant / Underwriting Operations Analyst - Casualty & Specialty Reinsurance, Delegated Authority Business, Binder Arrangements, Bordereaux Reporting, MS Excel, PowerBI, Stakeholder Engagement. Permanent, London/Remote (Hybrid). £50k - £60k +Bonus +Benefits Underwriting Assistant / Underwriting Operations Analyst sought by global Reinsurance company operating primarily within the Casualty and Specialty markets. You will undertake operational support work relating to delegated authority business which will involve liaison with brokers and underwriters to support the binder arrangements and facilitate business. You will review all slips prior to contract arrangement, setup exceptions within the appropriate system(s) and ultimately have responsibility for overseeing the operational side of the Casualty & Specialty book, within a small team, including the monitoring of endorsements, arranging mid-term adjustments (MTA), quotations and renewals etc. Secondly, the Underwriting Assistant / Underwriting Operations Analyst will provide insight and analysis relating to ongoing business through the management of data within MS Excel and (potentially) PowerBI generating relevant reports for brokers, underwriters and internal management stakeholders. You will look at Estimated Premium Income (EPI), variances in claims received/business booked as well as wider trends and provide insightful reports as required and have oversight of Bordereaux reporting./ Finally, you will be involved in the annual outward reinsure ceded data project which will require compilation of data and appropriate analysis. This is an operational role within the insurance environment and as such we are searching for an Underwriting Assistant / Underwriting Technician / Assistant Underwriter / Delegated Authority Reporting Analyst. You will be comfortable liaising with both broker and underwriters, have a strong understanding of binder arrangements and the delegated authority process. You will be familiar with slips (pre-contract agreements), Bordereaux reporting and be confident in your use (at intermediate level at least) with MS Excel, with an ability to write Excel statements. You may have some experience in PowerBI but this is non-essential. You will be a self-sufficient individual who possesses excellent communication skills. You may have been working in either an Insurance Underwriters, Reinsurance Company most recently or have a background in Financial Services. We are open to experience in terms of business lines but any exposure to Casualty risk would be highly beneficial. You will however have worked with and understand the delegated authority business model and the binder agreements which underpin the arrangements. Exceptional opportunity to join and well-respected, global reinsurance firm with a view to a career within operational and analysis capacities, as opposed to Brokerage. City of London location with hybrid working - Mondays and Thursdays are mandatory days. Excellent benefits and career progression opportunity. Please note that 1st stage interviews will be undertaken face-to-face with subsequent interviews completed via MS Teams.
Feb 01, 2024
Full time
Underwriting Assistant / Underwriting Operations Analyst - Casualty & Specialty Reinsurance, Delegated Authority Business, Binder Arrangements, Bordereaux Reporting, MS Excel, PowerBI, Stakeholder Engagement. Permanent, London/Remote (Hybrid). £50k - £60k +Bonus +Benefits Underwriting Assistant / Underwriting Operations Analyst sought by global Reinsurance company operating primarily within the Casualty and Specialty markets. You will undertake operational support work relating to delegated authority business which will involve liaison with brokers and underwriters to support the binder arrangements and facilitate business. You will review all slips prior to contract arrangement, setup exceptions within the appropriate system(s) and ultimately have responsibility for overseeing the operational side of the Casualty & Specialty book, within a small team, including the monitoring of endorsements, arranging mid-term adjustments (MTA), quotations and renewals etc. Secondly, the Underwriting Assistant / Underwriting Operations Analyst will provide insight and analysis relating to ongoing business through the management of data within MS Excel and (potentially) PowerBI generating relevant reports for brokers, underwriters and internal management stakeholders. You will look at Estimated Premium Income (EPI), variances in claims received/business booked as well as wider trends and provide insightful reports as required and have oversight of Bordereaux reporting./ Finally, you will be involved in the annual outward reinsure ceded data project which will require compilation of data and appropriate analysis. This is an operational role within the insurance environment and as such we are searching for an Underwriting Assistant / Underwriting Technician / Assistant Underwriter / Delegated Authority Reporting Analyst. You will be comfortable liaising with both broker and underwriters, have a strong understanding of binder arrangements and the delegated authority process. You will be familiar with slips (pre-contract agreements), Bordereaux reporting and be confident in your use (at intermediate level at least) with MS Excel, with an ability to write Excel statements. You may have some experience in PowerBI but this is non-essential. You will be a self-sufficient individual who possesses excellent communication skills. You may have been working in either an Insurance Underwriters, Reinsurance Company most recently or have a background in Financial Services. We are open to experience in terms of business lines but any exposure to Casualty risk would be highly beneficial. You will however have worked with and understand the delegated authority business model and the binder agreements which underpin the arrangements. Exceptional opportunity to join and well-respected, global reinsurance firm with a view to a career within operational and analysis capacities, as opposed to Brokerage. City of London location with hybrid working - Mondays and Thursdays are mandatory days. Excellent benefits and career progression opportunity. Please note that 1st stage interviews will be undertaken face-to-face with subsequent interviews completed via MS Teams.
Job Title: Reporting, Risk and Control Finance Manager Application Deadline: 1st February, candidates will be considered as they apply About the Role The Education Management Reporting, Planning and Analysis MRPA team support Macmillan Education's management as a whole with regular and ad-hoc financial information. The most important activities undertaken in the team are ad-hoc and periodic (e.g monthly, quarterly) reporting of financial data and periodic financial budgeting and forecasting working in appropriate structures for management decision making, as well as advising management on how these data are to be interpreted and what conclusion can be drawn from them. The Reporting, Risk and Control Finance Manager is responsible for ensuring the integrity of our financial processes enhancing internal controls and managing risks to support the overall success of our organization. This role will focus on Macmillan Education, with extended responsibilities for key tasks across the Education and Health divisions of Springer Nature. This role will also provide maternity cover support, the key focus area will be providing meaningful decision support to the Language Learning Management Board in managing the global Investment in Content budget, as well as acting as business partner on commercial and sales topics as needed. The role also encompasses oversight of the indirect costs for the UK business. Role Responsibilities: Conduct thorough risk assessments and identify potential areas of exposure Develop and implement effective risk mitigation strategies, providing timely and insightful risk analysis reports Chair the internal governance and risk committee of Macmillan Education Ltd., facilitating discussions on key risk and compliance areas and proposing strategic recommendations Evaluate and enhance internal Anti Bribery Fraud & Corruption (ABF&C) controls, ensuring compliance with Springer Nature Group standards and regulatory requirements Follow up on internal audits finding and ensure mitigation measures are implemented across the businesses. Lead the review process for tenders and conduct sanction checks on business partners and vendors when required Business partner with publishing teams supporting them with any finance related topics including in the appraisal of new investment Own the forecasting and reporting processes in relation to the publishing teams. Line management of Finance Analyst role, providing oversight of all month end, forecasting and budgeting requirements Experience, Skills & Qualifications: Qualified accountant (ACA, ACCA or equivalent) is essential Proven experience in risk management and control functions Experience in chairing committees and collaborating with cross-functional teams Strong communication skills and excellent relationship builder, able to deal with senior stakeholders A commercially minded individual with excellent analytical and data interpretations Highly organised individual who is able to both work to deadlines while juggling the demands of the business Technically strong with reasonable knowledge of IFRS Business case and financial modelling skills would be a plus To apply: applicants should include a CV and a cover letter explaining their interest in the post. About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow.
Feb 01, 2024
Full time
Job Title: Reporting, Risk and Control Finance Manager Application Deadline: 1st February, candidates will be considered as they apply About the Role The Education Management Reporting, Planning and Analysis MRPA team support Macmillan Education's management as a whole with regular and ad-hoc financial information. The most important activities undertaken in the team are ad-hoc and periodic (e.g monthly, quarterly) reporting of financial data and periodic financial budgeting and forecasting working in appropriate structures for management decision making, as well as advising management on how these data are to be interpreted and what conclusion can be drawn from them. The Reporting, Risk and Control Finance Manager is responsible for ensuring the integrity of our financial processes enhancing internal controls and managing risks to support the overall success of our organization. This role will focus on Macmillan Education, with extended responsibilities for key tasks across the Education and Health divisions of Springer Nature. This role will also provide maternity cover support, the key focus area will be providing meaningful decision support to the Language Learning Management Board in managing the global Investment in Content budget, as well as acting as business partner on commercial and sales topics as needed. The role also encompasses oversight of the indirect costs for the UK business. Role Responsibilities: Conduct thorough risk assessments and identify potential areas of exposure Develop and implement effective risk mitigation strategies, providing timely and insightful risk analysis reports Chair the internal governance and risk committee of Macmillan Education Ltd., facilitating discussions on key risk and compliance areas and proposing strategic recommendations Evaluate and enhance internal Anti Bribery Fraud & Corruption (ABF&C) controls, ensuring compliance with Springer Nature Group standards and regulatory requirements Follow up on internal audits finding and ensure mitigation measures are implemented across the businesses. Lead the review process for tenders and conduct sanction checks on business partners and vendors when required Business partner with publishing teams supporting them with any finance related topics including in the appraisal of new investment Own the forecasting and reporting processes in relation to the publishing teams. Line management of Finance Analyst role, providing oversight of all month end, forecasting and budgeting requirements Experience, Skills & Qualifications: Qualified accountant (ACA, ACCA or equivalent) is essential Proven experience in risk management and control functions Experience in chairing committees and collaborating with cross-functional teams Strong communication skills and excellent relationship builder, able to deal with senior stakeholders A commercially minded individual with excellent analytical and data interpretations Highly organised individual who is able to both work to deadlines while juggling the demands of the business Technically strong with reasonable knowledge of IFRS Business case and financial modelling skills would be a plus To apply: applicants should include a CV and a cover letter explaining their interest in the post. About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow.
Are you ex-military or contemplating your next step when you do leave The Forces? We have an outstanding opportunity for ex-military personal who wishes to begin a career in IT! As a Support Analyst you will be provided full training to facilitate 1st and 2nd Line Support for an application stack that supports messaging and communication for our public sector client click apply for full job details
Feb 01, 2024
Full time
Are you ex-military or contemplating your next step when you do leave The Forces? We have an outstanding opportunity for ex-military personal who wishes to begin a career in IT! As a Support Analyst you will be provided full training to facilitate 1st and 2nd Line Support for an application stack that supports messaging and communication for our public sector client click apply for full job details
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts Office onsite based in Hampton, Peterborough. You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00 click apply for full job details
Feb 01, 2024
Contractor
Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts Office onsite based in Hampton, Peterborough. You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00 click apply for full job details
2nd Line Engineer - Coleshill (West Midlands) £25,000 - £35,000 We're partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their 2nd line team due to growth and further investment. The successful 2nd line engineer will join a vibrant and talent team of 12 engineers who operate within a collaborate environment. As the 2nd line Support Engineer you will be troubleshooting issues with a wide range of customers - this will involve being in the office support remotely and also visiting customer sites (mileage/expenses are paid) The new hire will need to be confident with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, Routers, Switches etc. Day to day responsibilities will include: Updating the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Responding to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Experience required for the 2nd Line Engineer: Proven experience in a Technical Support Analyst role or similar Strong communication skills. Experience with project work. Strong knowledge of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication/Hyper- An ability to explain technical problems in a simple way to end users at all levels within the business. Experience with RMM solutions. Experience with backup software. If you have the above technical experience and want to be further challenged and stimulated in a new role this will be a great opportunity for you. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright, by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
Jan 31, 2024
Full time
2nd Line Engineer - Coleshill (West Midlands) £25,000 - £35,000 We're partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their 2nd line team due to growth and further investment. The successful 2nd line engineer will join a vibrant and talent team of 12 engineers who operate within a collaborate environment. As the 2nd line Support Engineer you will be troubleshooting issues with a wide range of customers - this will involve being in the office support remotely and also visiting customer sites (mileage/expenses are paid) The new hire will need to be confident with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, Routers, Switches etc. Day to day responsibilities will include: Updating the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Responding to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Experience required for the 2nd Line Engineer: Proven experience in a Technical Support Analyst role or similar Strong communication skills. Experience with project work. Strong knowledge of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication/Hyper- An ability to explain technical problems in a simple way to end users at all levels within the business. Experience with RMM solutions. Experience with backup software. If you have the above technical experience and want to be further challenged and stimulated in a new role this will be a great opportunity for you. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright, by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
1st Line Support Analyst - Contract 12 monthsmonths + initially Glasgow (Hybrid) - 2 days pw in Glasgow Office Public Sector In the region of £150-£175 per day (Inside IR35 - working via an Umbrella Company) A Glasgow based Public Sector Client is currently seeking a 1st Line Support Analyst Contractor to join their team on an 12month+ basis. Supporting upwards of 3000 users, this role requires someone who is immediately available/available at short notice and someone who has the following knowledge & experience: Key skills Previous experience in another similar 1st Line Support or Helpdesk Support Role Strong Technical knowledge covering Windows technologies, Printers and ideally ServiceNow for Ticketing Strong problem-solving & troubleshooting skills with excellent internal Customer Service skills Previous experience in another Public Sector Client/Organisations would be highly advantageous, but not essential Excellent communication skills is a must If you're available now and actively seeking new Contracts, PLEASE APPLY NOW to be considered for this Contract. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Jan 31, 2024
Contractor
1st Line Support Analyst - Contract 12 monthsmonths + initially Glasgow (Hybrid) - 2 days pw in Glasgow Office Public Sector In the region of £150-£175 per day (Inside IR35 - working via an Umbrella Company) A Glasgow based Public Sector Client is currently seeking a 1st Line Support Analyst Contractor to join their team on an 12month+ basis. Supporting upwards of 3000 users, this role requires someone who is immediately available/available at short notice and someone who has the following knowledge & experience: Key skills Previous experience in another similar 1st Line Support or Helpdesk Support Role Strong Technical knowledge covering Windows technologies, Printers and ideally ServiceNow for Ticketing Strong problem-solving & troubleshooting skills with excellent internal Customer Service skills Previous experience in another Public Sector Client/Organisations would be highly advantageous, but not essential Excellent communication skills is a must If you're available now and actively seeking new Contracts, PLEASE APPLY NOW to be considered for this Contract. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
IT Service Desk Analyst £24,000 - £29,000 Permanent Sheffield We are looking for an experienced IT support analyst to come in and hit the ground running in our client's growing IT team. The successful candidate will be confident and have a passion to progress a career in IT. You will be supported with fantastic personal development opportunities including training and exposure to new technology as well as the chance to progress within a growing company. Expect a modern and welcoming culture where you can thrive and meet your full potential. Key Responsibilities: Support on a 1st line technical level with internal & external teams, ensuring working practices are executed efficiently and service levels achieved. Ensure updates are recorded and end users are communicated to within relevant timescales. Prioritise tickets logged according to impact/urgency. Escalate incident ticket via the correct channels when required. Work with suppliers to manage, update, and resolve users' tickets. What You Would Bring: Previous experience in an IT service desk environment. Excellent and confident communication skills. Strong troubleshooting and problem-solving skills. A passion for a career in IT. Sound knowledge and understanding of the following: Microsoft Office, Windows, ITIL. Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, Engineering and Life Sciences. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jan 31, 2024
Full time
IT Service Desk Analyst £24,000 - £29,000 Permanent Sheffield We are looking for an experienced IT support analyst to come in and hit the ground running in our client's growing IT team. The successful candidate will be confident and have a passion to progress a career in IT. You will be supported with fantastic personal development opportunities including training and exposure to new technology as well as the chance to progress within a growing company. Expect a modern and welcoming culture where you can thrive and meet your full potential. Key Responsibilities: Support on a 1st line technical level with internal & external teams, ensuring working practices are executed efficiently and service levels achieved. Ensure updates are recorded and end users are communicated to within relevant timescales. Prioritise tickets logged according to impact/urgency. Escalate incident ticket via the correct channels when required. Work with suppliers to manage, update, and resolve users' tickets. What You Would Bring: Previous experience in an IT service desk environment. Excellent and confident communication skills. Strong troubleshooting and problem-solving skills. A passion for a career in IT. Sound knowledge and understanding of the following: Microsoft Office, Windows, ITIL. Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, Engineering and Life Sciences. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Jan 26, 2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
My client, an investment management firm, is looking for a Technology Support Analyst for their London office. As an infrastructure specialist you will cover typical infrastructure disciplines, from physical installations and networking, through Servers and storage to desktop and application support. The ideal candidate will have suitable experience in a Wintel/VMware environment and should be versatile with practical skills across varied technical disciplines. Responsibilities: Optimize availability and performance of end user hardware and software Ensure the cybersecurity infrastructure operates smoothly with robust policies for maximum protection Ensure ongoing protection of critical data, via backups and replication Maintain physical installations to a high standard Provide 1st/2nd line support to User and IT staff queries Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours Manage and maintain specific desktop and cyber infrastructure components Windows Desktop, mobile and desktop applications (MS Office, Windows 10, MDT, PDQ) Security applications (Antivirus, IPS, Web Proxy, Email security, Endpoint Protection, Content Filtering, Patching, DLP, Encryption, RSA, MobileIron, Pulse Secure, XPlan) Infrastructure applications (Active Directory, DNS/DHCP, Fileserver, Exchange, SharePoint online, ITSM, Group Policy) Trading applications and terminals (Bloomberg, Refinitiv, Factset) Windows Servers (2012R2/2016/2019/2022) Requirements: Graduate with a 2.1 in a relevant degree, or suitable work experience Numerate (required to pass Mondrian's numeracy test) Minimum 5 years technical experience, with at least 3 years in a production Wintel/Cybersecurity environment Any of the following technical certifications would be a bonus: MCSA/MSCE, ITIL Foundation, COMPTIA Security, CompTIA A, CISCO CCNT/CCT Essential technical skills: Windows OS 10 Windows Server 2008R2/2012R2/2016/2019/2022 Active Directory/DNS Antivirus, encryption and data loss prevention suites Public-key cryptography Web Proxy and email security products Basic networking, TCP/IP, Routing/Switching PowerShell, Batch Scripting
Dec 06, 2023
Full time
My client, an investment management firm, is looking for a Technology Support Analyst for their London office. As an infrastructure specialist you will cover typical infrastructure disciplines, from physical installations and networking, through Servers and storage to desktop and application support. The ideal candidate will have suitable experience in a Wintel/VMware environment and should be versatile with practical skills across varied technical disciplines. Responsibilities: Optimize availability and performance of end user hardware and software Ensure the cybersecurity infrastructure operates smoothly with robust policies for maximum protection Ensure ongoing protection of critical data, via backups and replication Maintain physical installations to a high standard Provide 1st/2nd line support to User and IT staff queries Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours Manage and maintain specific desktop and cyber infrastructure components Windows Desktop, mobile and desktop applications (MS Office, Windows 10, MDT, PDQ) Security applications (Antivirus, IPS, Web Proxy, Email security, Endpoint Protection, Content Filtering, Patching, DLP, Encryption, RSA, MobileIron, Pulse Secure, XPlan) Infrastructure applications (Active Directory, DNS/DHCP, Fileserver, Exchange, SharePoint online, ITSM, Group Policy) Trading applications and terminals (Bloomberg, Refinitiv, Factset) Windows Servers (2012R2/2016/2019/2022) Requirements: Graduate with a 2.1 in a relevant degree, or suitable work experience Numerate (required to pass Mondrian's numeracy test) Minimum 5 years technical experience, with at least 3 years in a production Wintel/Cybersecurity environment Any of the following technical certifications would be a bonus: MCSA/MSCE, ITIL Foundation, COMPTIA Security, CompTIA A, CISCO CCNT/CCT Essential technical skills: Windows OS 10 Windows Server 2008R2/2012R2/2016/2019/2022 Active Directory/DNS Antivirus, encryption and data loss prevention suites Public-key cryptography Web Proxy and email security products Basic networking, TCP/IP, Routing/Switching PowerShell, Batch Scripting
Join a Service Desk team which provides a high quality of IT customer services. This role gives you the opportunity to work for a large business with IT progression. Client Details Michael Page are partnering with a large client who is looking to grow their IT team. Description Responsibilities: 1st line support, problem solving and fixing issues for end users on all systems (including remote users and remote offices) Troubleshooting - desktops, printers and servers Build and set up of machines in a Windows environment Setting up and maintaining printers User profile administration Software installation and maintenance Firewall and switch support and troubleshooting Phone system admin/support Record keeping / documentation for IT Department Profile Skills: Excellent communication skills are a necessity. Must have strong problem solving skills Must be able to prioritise tasks and work on own initiative Experience in a similar role Experience of Windows environment and Office 365 Experience of a network environment Knowledge of Active Directory Experience of server virtualization would be an advantage, specifically VMWare. Experience of Linux would be an advantage Job Offer Salary: £28,000 - £30,000
Dec 19, 2022
Full time
Join a Service Desk team which provides a high quality of IT customer services. This role gives you the opportunity to work for a large business with IT progression. Client Details Michael Page are partnering with a large client who is looking to grow their IT team. Description Responsibilities: 1st line support, problem solving and fixing issues for end users on all systems (including remote users and remote offices) Troubleshooting - desktops, printers and servers Build and set up of machines in a Windows environment Setting up and maintaining printers User profile administration Software installation and maintenance Firewall and switch support and troubleshooting Phone system admin/support Record keeping / documentation for IT Department Profile Skills: Excellent communication skills are a necessity. Must have strong problem solving skills Must be able to prioritise tasks and work on own initiative Experience in a similar role Experience of Windows environment and Office 365 Experience of a network environment Knowledge of Active Directory Experience of server virtualization would be an advantage, specifically VMWare. Experience of Linux would be an advantage Job Offer Salary: £28,000 - £30,000
Our growing and highly reputable Glasgow based client are on a search for highly reliable 1st - 3rd Line Support Analysts going in to 2023. Client Details Well respected and growing business based in Glasgow City. Description Create new users on system. Create profiles on PC for new users. PC moves as and when required. Remove leavers from the system. Be the point of contact and escalation for the general Service Desk team. Problem and incident management across the team. Support and maintain end-user IT systems within the business. Liaising with internal staff to log and resolve issues efficiently. Responding to requests for support from internal users (via telephone and email). Delivering high-level support and knowledge and being a vital member of the support team. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities. Profile Exposure to O365, Active Directory, Networking and Windows Server 2012, 2016 & 2019. Ability to deal with customers at all levels through an approachable and customer-focused style. Pro-active problem-solving and diagnosis skills. Excellent Communicator at all levels. Possess excellent ticket management skills. Strong team player. Job Offer Competitive Salary Package. Carreer Development Opportunities. Hybrid Working.
Dec 19, 2022
Full time
Our growing and highly reputable Glasgow based client are on a search for highly reliable 1st - 3rd Line Support Analysts going in to 2023. Client Details Well respected and growing business based in Glasgow City. Description Create new users on system. Create profiles on PC for new users. PC moves as and when required. Remove leavers from the system. Be the point of contact and escalation for the general Service Desk team. Problem and incident management across the team. Support and maintain end-user IT systems within the business. Liaising with internal staff to log and resolve issues efficiently. Responding to requests for support from internal users (via telephone and email). Delivering high-level support and knowledge and being a vital member of the support team. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities. Profile Exposure to O365, Active Directory, Networking and Windows Server 2012, 2016 & 2019. Ability to deal with customers at all levels through an approachable and customer-focused style. Pro-active problem-solving and diagnosis skills. Excellent Communicator at all levels. Possess excellent ticket management skills. Strong team player. Job Offer Competitive Salary Package. Carreer Development Opportunities. Hybrid Working.
IT 1st Line Support - £25,000 - Fantastic Training Role : IT 1st Line Support Location : Canterbury Salary : £20,000 - £25,000 + Fantastic TrainingInterviewing Immediately - Apply NowAre you looking to kick start your IT career? If so, I have read on!I have a fantastic opportunity for a junior IT support professional to get the chance to be exposed to the latest technology in the market. My client is looking for a 1st line technician with ideally a years' experience or someone who has right attitude who can quickly get up where the technically need to be.The perfect candidate will have 1 years' experience on a helpdesk and have strong troubleshooting skills. However as pointed out before, attitude is everything!There is fantastic training programme with paid for certifications to get you up to speed and progress you to 2nd - 3rd line support. There is also a market leading training programme that you will be enrolled in from day 1! This will last 5 weeks.Please do not hesitate and apply today, I am looking to move very fast with this position. Skills: IT Literate Troubleshooting Helpdesk Support Hardware - Printers/Laptops/Desktops/Mobile Devices/Routers/Switches Beneficial: 1 years IT experience Benefits: 5-week training plan Paid for certifications! Fantastic training programme Generous pension schemeThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at sean comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, IT Engineer, Internal IT Support, Remote IT Support Interviewing Immediately - Apply Now Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Dec 18, 2022
Full time
IT 1st Line Support - £25,000 - Fantastic Training Role : IT 1st Line Support Location : Canterbury Salary : £20,000 - £25,000 + Fantastic TrainingInterviewing Immediately - Apply NowAre you looking to kick start your IT career? If so, I have read on!I have a fantastic opportunity for a junior IT support professional to get the chance to be exposed to the latest technology in the market. My client is looking for a 1st line technician with ideally a years' experience or someone who has right attitude who can quickly get up where the technically need to be.The perfect candidate will have 1 years' experience on a helpdesk and have strong troubleshooting skills. However as pointed out before, attitude is everything!There is fantastic training programme with paid for certifications to get you up to speed and progress you to 2nd - 3rd line support. There is also a market leading training programme that you will be enrolled in from day 1! This will last 5 weeks.Please do not hesitate and apply today, I am looking to move very fast with this position. Skills: IT Literate Troubleshooting Helpdesk Support Hardware - Printers/Laptops/Desktops/Mobile Devices/Routers/Switches Beneficial: 1 years IT experience Benefits: 5-week training plan Paid for certifications! Fantastic training programme Generous pension schemeThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at sean comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, IT Engineer, Internal IT Support, Remote IT Support Interviewing Immediately - Apply Now Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
End Date Monday 02 January 2023 Salary Range £32,680 - £40,850 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary We have an exciting opportunity for a senior credit risk analyst to join our Mortgage Credit Risk team. LBG are the UK s biggest mortgage provider, lending in excess of £300 billion to help our customers buy homes. As a credit risk team, we produce insight through analytics to make sure we lend responsibly and continually improve our credit strategies to optimise our decisions. Job Description About Us LBG are the UK s biggest mortgage provider in the market, lending in excess of £300 billion to help our customers buy homes. Mortgage Credit Risk are responsible for the lending strategy, risk appetite, portfolio insight and performance monitoring of the Retail mortgage portfolio, covering Residential and Buy To Let loans across all brands. Our team purpose is to deliver responsible and sustainable lending to help customers buy a home. We do this by taking ownership to act, while supporting each other and valuing difference. This is key in Helping Britain Prosper. You'll be part of a collaborative team delivering insight through analytics to help manage the risks associated with our mortgage lending. We re continually using our knowledge and analytics to improve credit decisions and maximise the efficiency of the credit decisioning systems. We oversee key aspects of the portfolio to ensure we re acting in the best interests of our customers and we support the business to deliver safe and sustainable growth. As a senior credit risk analyst on the team, you'll use a variety of analytical approaches to provide technical insight on the Mortgage Credit Risk strategies. You will scope, define and deliver analysis to support the team goals, using SAS or Excel daily to interrogate complex data and translate outputs into meaningful conclusions. You will form relationships with the wider Risk team and 1st line business areas, providing technical leadership and mentoring to junior analysts in the team. It s an exciting time to be joining the Mortgages team. The Group has set out its ambitions to become a market leader in low emissions and sustainability and mortgages are a key part of that plan. If you want to support the Bank on its journey to be carbon zero by 2030, come and join us. What are we looking for? You ll need to have some experience in credit risk and have the analytical skills to deliver insights and proposals to ensure we continue to lend safely. As a senior analyst in the team, junior colleagues will look to you to set a good example in organising your work and continually developing yourself, as well as coaching and supporting others. The list here gives you information about the qualifications, skills and experience we re looking for. We don t expect you to be advanced in them all already, but be prepared to learn on the job and have the motivation to develop. Essentials Strong numerate skills and qualifications - a degree (or equivalent) in a numerate subject with knowledge of advanced analytical techniques. Analytical expertise - practical experience of using analytical software and coding, such as SAS, and be confident in using Microsoft Office, particularly Excel and Powerpoint. Logical and analytical mindset - the ability to work quickly and at a high level of detail and accuracy. Knowledge of credit risk and change management - an understanding of what credit risk is and how we manage it with strategies and scorecards. Effective communicator - ability to explain complicated issues clearly to different audiences; technical, non-technical, junior colleagues and senior management; both verbally and non-verbally. Self starter - a high level of creativity, drive, innovation and initiative. Enthusiasm for problem solving - When the answer isn t in the data, sometimes you need to look elsewhere, and this takes a curious, creative attitude and logical thinking to explore the problem and find a solution. Desirables Proficient in PowerBI Coaching junior members of the team and overseeing aspects of their work Deputising for Management where required and supporting them to shape initiatives What will you get in return? A very fair reward package, including 28 days holiday, generous pension contributions and additional 4% of your salary to be used within our Flex scheme. Your salary is dependent upon location and experience. You ll learn new skills and be given opportunities to grow and develop to help you achieve a rewarding and fulfilling career. We re a very supportive team who care about your wellbeing. Our Hybrid ways of working means that you can find a work-life balance that suits you, with a mix of home and office working. We re committed to building a workforce which reflects the diversity of the customers and communities we serve. So, if you d like to come and work with us in a supportive and exciting credit risk role, we would love to hear from you! Together we make it possible! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Dec 18, 2022
Full time
End Date Monday 02 January 2023 Salary Range £32,680 - £40,850 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary We have an exciting opportunity for a senior credit risk analyst to join our Mortgage Credit Risk team. LBG are the UK s biggest mortgage provider, lending in excess of £300 billion to help our customers buy homes. As a credit risk team, we produce insight through analytics to make sure we lend responsibly and continually improve our credit strategies to optimise our decisions. Job Description About Us LBG are the UK s biggest mortgage provider in the market, lending in excess of £300 billion to help our customers buy homes. Mortgage Credit Risk are responsible for the lending strategy, risk appetite, portfolio insight and performance monitoring of the Retail mortgage portfolio, covering Residential and Buy To Let loans across all brands. Our team purpose is to deliver responsible and sustainable lending to help customers buy a home. We do this by taking ownership to act, while supporting each other and valuing difference. This is key in Helping Britain Prosper. You'll be part of a collaborative team delivering insight through analytics to help manage the risks associated with our mortgage lending. We re continually using our knowledge and analytics to improve credit decisions and maximise the efficiency of the credit decisioning systems. We oversee key aspects of the portfolio to ensure we re acting in the best interests of our customers and we support the business to deliver safe and sustainable growth. As a senior credit risk analyst on the team, you'll use a variety of analytical approaches to provide technical insight on the Mortgage Credit Risk strategies. You will scope, define and deliver analysis to support the team goals, using SAS or Excel daily to interrogate complex data and translate outputs into meaningful conclusions. You will form relationships with the wider Risk team and 1st line business areas, providing technical leadership and mentoring to junior analysts in the team. It s an exciting time to be joining the Mortgages team. The Group has set out its ambitions to become a market leader in low emissions and sustainability and mortgages are a key part of that plan. If you want to support the Bank on its journey to be carbon zero by 2030, come and join us. What are we looking for? You ll need to have some experience in credit risk and have the analytical skills to deliver insights and proposals to ensure we continue to lend safely. As a senior analyst in the team, junior colleagues will look to you to set a good example in organising your work and continually developing yourself, as well as coaching and supporting others. The list here gives you information about the qualifications, skills and experience we re looking for. We don t expect you to be advanced in them all already, but be prepared to learn on the job and have the motivation to develop. Essentials Strong numerate skills and qualifications - a degree (or equivalent) in a numerate subject with knowledge of advanced analytical techniques. Analytical expertise - practical experience of using analytical software and coding, such as SAS, and be confident in using Microsoft Office, particularly Excel and Powerpoint. Logical and analytical mindset - the ability to work quickly and at a high level of detail and accuracy. Knowledge of credit risk and change management - an understanding of what credit risk is and how we manage it with strategies and scorecards. Effective communicator - ability to explain complicated issues clearly to different audiences; technical, non-technical, junior colleagues and senior management; both verbally and non-verbally. Self starter - a high level of creativity, drive, innovation and initiative. Enthusiasm for problem solving - When the answer isn t in the data, sometimes you need to look elsewhere, and this takes a curious, creative attitude and logical thinking to explore the problem and find a solution. Desirables Proficient in PowerBI Coaching junior members of the team and overseeing aspects of their work Deputising for Management where required and supporting them to shape initiatives What will you get in return? A very fair reward package, including 28 days holiday, generous pension contributions and additional 4% of your salary to be used within our Flex scheme. Your salary is dependent upon location and experience. You ll learn new skills and be given opportunities to grow and develop to help you achieve a rewarding and fulfilling career. We re a very supportive team who care about your wellbeing. Our Hybrid ways of working means that you can find a work-life balance that suits you, with a mix of home and office working. We re committed to building a workforce which reflects the diversity of the customers and communities we serve. So, if you d like to come and work with us in a supportive and exciting credit risk role, we would love to hear from you! Together we make it possible! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
JOB DESCRIPTION About the role: We have a fantastic opportunity for an experienced Risk Analyst to join our new Enterprise Risk Management team. As a team we are responsible for facilitating risk methodology, agreeing remediation plans and agreeing appropriate risk responses with the business. This is a brilliant opportunity for someone who has great analytical skills who has had experience working within a risk and controls environment. This would be suitable for someone who is looking to develop their career within a growing business and with a well known brand! You'll also be the kind of person who enjoys getting stuck into complex problems and working on cross functional areas. This role is based at our Head Office in Leicestershire with hybrid working. You will: Risk Management Support the maintenance of the Risk Management Policies and Standards Support the maintenance of the Risk framework and methodology Support the maintenance of all business-facing Risk, Issue and Control Management process documentation Support the business with the development and maintenance of operational risk registers Manage the operational aspects of the Integrated Risk Management technology, inclusive of the Risk, Issue and Controls modules Act as a point of contact for all Compliance Issues identified by the 1st Line or the Compliance team Support the Internal Audit and the Compliance Monitoring and Assurance team to ensure reviews are informed with the latest risk information Business Continuity & Operational Resilience Support the maintenance of Business Continuity and Operational Resilience Policies and Standards Support the maintenance of the Business Continuity and Operational Resilience framework and supporting risk management methods Support the Business Continuity Planning and Operational Resilience processes so that Next is well prepared to respond to major incidents Governance and reporting Monitor internal sources for potential emerging risks and risk events Lead on the provision of all Risk, Issue and Control Management Information for reporting to the Risk Steering Group (RSG) Support the reporting and communication of risk to the Executive Team and Risk & Compliance Committees. Training and Awareness Supporting the delivery of risk management training at all levels About you: Experience supporting an enterprise risk management framework within an FCA/ICO regulated business Working knowledge of ISO31000, IRAM2 or equivalent risk management methodology Competent in the use of technology and risk software service offerings Ability to work in a fast-paced and dynamic environment Collaborative approach with stakeholder management skills Good written and oral communication skills Self-motivated with the ability to plan and prioritise workloads Good analytical, reasoning and problem-solving skills Ability to constructively challenge and question The highest levels of professional integrity, ethics and judgement ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Subsidised restaurant, coffee shop and juice bar Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking Our aim is to support all applicants during the application process and to provide reasonable adjustments when necessary and requested. If you would like to request support with your application due to any health condition, feel free to get in touch with us by calling us on and leave a voicemail.
Dec 18, 2022
Full time
JOB DESCRIPTION About the role: We have a fantastic opportunity for an experienced Risk Analyst to join our new Enterprise Risk Management team. As a team we are responsible for facilitating risk methodology, agreeing remediation plans and agreeing appropriate risk responses with the business. This is a brilliant opportunity for someone who has great analytical skills who has had experience working within a risk and controls environment. This would be suitable for someone who is looking to develop their career within a growing business and with a well known brand! You'll also be the kind of person who enjoys getting stuck into complex problems and working on cross functional areas. This role is based at our Head Office in Leicestershire with hybrid working. You will: Risk Management Support the maintenance of the Risk Management Policies and Standards Support the maintenance of the Risk framework and methodology Support the maintenance of all business-facing Risk, Issue and Control Management process documentation Support the business with the development and maintenance of operational risk registers Manage the operational aspects of the Integrated Risk Management technology, inclusive of the Risk, Issue and Controls modules Act as a point of contact for all Compliance Issues identified by the 1st Line or the Compliance team Support the Internal Audit and the Compliance Monitoring and Assurance team to ensure reviews are informed with the latest risk information Business Continuity & Operational Resilience Support the maintenance of Business Continuity and Operational Resilience Policies and Standards Support the maintenance of the Business Continuity and Operational Resilience framework and supporting risk management methods Support the Business Continuity Planning and Operational Resilience processes so that Next is well prepared to respond to major incidents Governance and reporting Monitor internal sources for potential emerging risks and risk events Lead on the provision of all Risk, Issue and Control Management Information for reporting to the Risk Steering Group (RSG) Support the reporting and communication of risk to the Executive Team and Risk & Compliance Committees. Training and Awareness Supporting the delivery of risk management training at all levels About you: Experience supporting an enterprise risk management framework within an FCA/ICO regulated business Working knowledge of ISO31000, IRAM2 or equivalent risk management methodology Competent in the use of technology and risk software service offerings Ability to work in a fast-paced and dynamic environment Collaborative approach with stakeholder management skills Good written and oral communication skills Self-motivated with the ability to plan and prioritise workloads Good analytical, reasoning and problem-solving skills Ability to constructively challenge and question The highest levels of professional integrity, ethics and judgement ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Subsidised restaurant, coffee shop and juice bar Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking Our aim is to support all applicants during the application process and to provide reasonable adjustments when necessary and requested. If you would like to request support with your application due to any health condition, feel free to get in touch with us by calling us on and leave a voicemail.
