Your new company You'll be joining a values-led public sector organisation that is committed to supporting its people and delivering meaningful impact across communities. With a strong focus on innovation, inclusion, and professional development, this is an excellent opportunity to grow your career in a supportive environment. Your new role As Infrastructure & DevOps Team Lead, you will manage and mentor a team of Infrastructure Engineers and DevOps specialists. You'll define and implement infrastructure and DevOps roadmaps, oversee cloud environments (AWS & Azure), and drive automation through CI/CD pipelines and Infrastructure as Code. Your responsibilities include: Leading improvements in AWS & Azure environments (EKS, VPC, IAM, RDS, Azure Firewall, Azure AD, Defender for Cloud). Managing container orchestration (Kubernetes) and serverless functions. Ensuring high availability, disaster recovery, and cost optimisation. Driving security compliance (ISO27001, GDPR) and risk mitigation. Collaborating with service delivery, development, product, and security teams. What you'll need to succeed Proven leadership experience in infrastructure and DevOps (2+ years). Strong expertise in AWS architecture and Infrastructure as Code (Terraform/CloudFormation). Hands-on experience with CI/CD, containerisation (Docker/Kubernetes), and automation. Advanced understanding of networking, security, and cloud operations. Familiarity with monitoring tools (CloudWatch, Prometheus, ELK). Excellent problem-solving and stakeholder management skills. Relevant IT qualification or equivalent experience. Desirable: AWS certifications, experience with Azure and M365, ITIL-aligned environments. What you'll get in return In return, you will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk JBRP1_UKTJ
Dec 16, 2025
Full time
Your new company You'll be joining a values-led public sector organisation that is committed to supporting its people and delivering meaningful impact across communities. With a strong focus on innovation, inclusion, and professional development, this is an excellent opportunity to grow your career in a supportive environment. Your new role As Infrastructure & DevOps Team Lead, you will manage and mentor a team of Infrastructure Engineers and DevOps specialists. You'll define and implement infrastructure and DevOps roadmaps, oversee cloud environments (AWS & Azure), and drive automation through CI/CD pipelines and Infrastructure as Code. Your responsibilities include: Leading improvements in AWS & Azure environments (EKS, VPC, IAM, RDS, Azure Firewall, Azure AD, Defender for Cloud). Managing container orchestration (Kubernetes) and serverless functions. Ensuring high availability, disaster recovery, and cost optimisation. Driving security compliance (ISO27001, GDPR) and risk mitigation. Collaborating with service delivery, development, product, and security teams. What you'll need to succeed Proven leadership experience in infrastructure and DevOps (2+ years). Strong expertise in AWS architecture and Infrastructure as Code (Terraform/CloudFormation). Hands-on experience with CI/CD, containerisation (Docker/Kubernetes), and automation. Advanced understanding of networking, security, and cloud operations. Familiarity with monitoring tools (CloudWatch, Prometheus, ELK). Excellent problem-solving and stakeholder management skills. Relevant IT qualification or equivalent experience. Desirable: AWS certifications, experience with Azure and M365, ITIL-aligned environments. What you'll get in return In return, you will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk JBRP1_UKTJ
Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead and inspire them to deliver the best user experience whilst following auditable processes and ISO 10007, ISO 19770-1 and ITIL standards. You'll shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever-changing business. You'll work in conjunction with multiple business units including, IT Development & Change, and support pools to ensure effective governance, controls and policies are communicated, implemented and continually improved and will support them in the day to day running of the business area to ensure we meet our SACM commitments. Team Composition You'll lead a team of Configuration Management (CM) Specialists, as well as Hardware Asset Management (HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL & ISO standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions. What you'll be doing Influence, engage and be an active and effective member of the TOCS extended Leadership Team. Leading and inspiring the SACM Team to enable effective delivery, encouraging a high achievement culture and role modelling Great Leadership and demonstrating VM's Purpose, values and behaviours. Effective management of Software and Hardware Asset Management controls including asset monitoring, compliance, cost oversight and reporting as well as Configuration Management controls to identify, control, report, control and validate the Configuration Management Database (CMDB). Leading conversations across the area on asset cost saving initiatives, leadership of cost challenge initiatives and their delivery and identifying opportunities to influence budgets and specifically, third party spend to drive a more efficient organisation. Establishing and promoting Configuration Management processes to deliver and enrich CMDB's data interaction with other ITIL processes across TOCS and the wider organisation. Management of SACM control risks and managing audit items effectively. Raising SACM awareness and capability (knowledge, skills and competence) of all colleagues across through strategic and focussed communication activities. We need you to have Strong leadership and experience of People Leading at various levels with a proven track record in the development of staff. Understanding of commercial and people challenges and understanding of the underlying principles of continuous improvement and driving efficiencies. Excellent problem-solving skills and ability to analyse information appropriately. Effective change management ability and a sound understanding of dealing with change in large organisations. Proven ability to balance multiple tasks and deadlines. Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning. It's a bonus if you have but not essential Knowledge of ServiceNow & Flexera toolsets for SACM is preferable. Knowledge of Financial Services is preferable. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Dec 16, 2025
Full time
Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead and inspire them to deliver the best user experience whilst following auditable processes and ISO 10007, ISO 19770-1 and ITIL standards. You'll shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever-changing business. You'll work in conjunction with multiple business units including, IT Development & Change, and support pools to ensure effective governance, controls and policies are communicated, implemented and continually improved and will support them in the day to day running of the business area to ensure we meet our SACM commitments. Team Composition You'll lead a team of Configuration Management (CM) Specialists, as well as Hardware Asset Management (HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL & ISO standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions. What you'll be doing Influence, engage and be an active and effective member of the TOCS extended Leadership Team. Leading and inspiring the SACM Team to enable effective delivery, encouraging a high achievement culture and role modelling Great Leadership and demonstrating VM's Purpose, values and behaviours. Effective management of Software and Hardware Asset Management controls including asset monitoring, compliance, cost oversight and reporting as well as Configuration Management controls to identify, control, report, control and validate the Configuration Management Database (CMDB). Leading conversations across the area on asset cost saving initiatives, leadership of cost challenge initiatives and their delivery and identifying opportunities to influence budgets and specifically, third party spend to drive a more efficient organisation. Establishing and promoting Configuration Management processes to deliver and enrich CMDB's data interaction with other ITIL processes across TOCS and the wider organisation. Management of SACM control risks and managing audit items effectively. Raising SACM awareness and capability (knowledge, skills and competence) of all colleagues across through strategic and focussed communication activities. We need you to have Strong leadership and experience of People Leading at various levels with a proven track record in the development of staff. Understanding of commercial and people challenges and understanding of the underlying principles of continuous improvement and driving efficiencies. Excellent problem-solving skills and ability to analyse information appropriately. Effective change management ability and a sound understanding of dealing with change in large organisations. Proven ability to balance multiple tasks and deadlines. Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning. It's a bonus if you have but not essential Knowledge of ServiceNow & Flexera toolsets for SACM is preferable. Knowledge of Financial Services is preferable. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
About the role As part of our Managed Services leadership team, you will help public sector organisations run reliable, secure, high-performing digital services that improve the lives of people across the UK. You will lead a world-class professional services practice focused on Managed Service Operations defining best practice, coaching and developing teams, championing Made Tech's operational excellence, and continuously evolving our operational models, standards, and capability. As the Head of Managed Service Operations - Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem leads, client stakeholders, and cross functional teams to ensure our services are stable, secure, efficient, and continually improving. You will be accountable for the frameworks, governance, tooling, and operational standards that underpin our ability to deliver exceptional, measurable live service outcomes. Key responsibilities You will lead the development and maturity of Made Tech's operational capabilities incident, problem, and change management; monitoring and observability; automation and AIOps; governance; operational playbooks; runbooks; service health metrics; and 24/7/365 support patterns. You will ensure our teams have the skills, tools, and structures they need to deliver consistently high quality live service operations. You will also work closely with other Heads of Practice and Service Delivery leadership to drive growth of the service line. This includes contributing to solution shaping and bid responses, supporting sales and account teams, engaging with the wider industry, and acting as a trusted advisor to clients. You will build high performing engineering and operational teams, developing clear standards, reusable assets, and a culture of excellence, learning, and continuous improvement. Skills, knowledge and expertise The below list describes specific skills and experiences that you'll need in this role. Don't worry - we don't expect you to tick all of these when you join, we will work together to define learning and development objectives that help you meet these expectations. Skills and experience Deep understanding of live service operations including incident, problem, change, event, monitoring, resilience, continuity, capacity, and on call models. Strong understanding of ITIL practices blended with modern DevOps, SRE, Agile and platform engineering approaches. Broad technical awareness across cloud platforms, application architectures, data platforms, networks, observability tooling, security by design, and automation. Ability to create and evolve operational standards, playbooks, governance models, templates, and frameworks that drive consistency, stability, and efficiency. Skilled at leading and developing multi disciplinary operational teams, ensuring they have the right skills, career development, support, and engagement. Ability to communicate complex operational concepts clearly and credibly to engineers, stakeholders, and senior decision makers. Confident operating in high pressure environments and driving effective resolution of major incidents and service degradation. Strong commercial awareness including cost optimisation, tooling procurement, operational budgeting, and consultancy commercial models. Ability to innovate, leveraging automation, AIOps, and industry best practice to drive operational maturity and reduce toil. Excellent relationship building skills, with the ability to influence, challenge, and act as a trusted advisor at all levels including C suite. Maintaining deep expertise in application, cloud, and platform support models, becoming a go to subject matter expert for internal and external stakeholders. Designing operational standards and procedures including runbooks, disaster recovery plans, monitoring/alerting patterns, readiness assessments, patching/maintenance cycles, and resilience practices. Building and mentoring teams of engineers and operational specialists, growing capability and establishing clear performance and quality expectations. Driving operational excellence through governance frameworks, measurable KPIs/SLOs, automated monitoring, strong problem management, and continuous improvement. Developing and implementing tooling strategies across ITSM, observability, alerting, monitoring, and automation to enhance service reliability. Collaborating with sales and bids teams to shape operational components of proposals, support solution design, and articulate differentiated value. Acting as a thought leader in Managed Service Operations, contributing to content, events, communities, and client facing advisory work. Building trusted relationships with clients, providing clear counsel on operational risks, service improvements, and strategic priorities. Applying cyber security, accessibility, and data protection best practice to live service operations within the public sector. Educating teams across Made Tech on operational excellence, reliability engineering, service readiness, and live service best practices. Key experiences Running and growing operational or engineering teams in a Managed Service, SRE, DevOps, or live service environment-with responsibility for hiring, coaching, development and performance. Leading high pressure operational functions including incident management, problem resolution, major incident handling, and service stabilisation. Implementing service management processes and tooling to improve efficiency, reliability, and visibility of live service operations. Designing and maturing Level 2/3 operational models including runbooks, playbooks, DR plans, maintenance strategies, and on call frameworks. Working directly with clients and internal teams to deliver measurable service outcomes and drive operational improvements. Building trusted relationships up to C suite level across public sector organisations. Collaborating with product, delivery, design, engineering, security, and testing teams in multi disciplinary environments. Analysing the cost, value, and risk profile of operational tooling, processes, and models, and leading procurement or optimisation decisions. Working with transition teams to ensure new or changed services are operationally ready before go live. Managing suppliers, third parties, and partners to deliver integrated, seamless operational services. Contributing to sales, solution shaping, and winning new Managed Service work. Working with commercial teams on cost centres, profitability, pricing, and operational financial planning. Key measures Operational Excellence & Service Stability measured by: SLA/SLO attainment, incident reduction, MTTR, problem recurrence rate, quality of monitoring/alerting, operational readiness scores. Practice Growth & Commercial Performance measured by: revenue growth, headcount growth, operational efficiency savings, utilisation, profitability/margin, cost centre performance. Capability Development & Team Performance measured by: retention, skills maturity, staff engagement, performance metrics, adoption of reusable standards, and engineering community health. Client Satisfaction & Strategic Impact measured by: client feedback/NPS, executive stakeholder confidence, contribution to strategic accounts, successful operational improvement initiatives. Thought Leadership & Industry Impact measured by: case studies, publications, speaking engagements, contributions to communities of practice, and internal/external recognition. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee . click apply for full job details
Dec 16, 2025
Full time
About the role As part of our Managed Services leadership team, you will help public sector organisations run reliable, secure, high-performing digital services that improve the lives of people across the UK. You will lead a world-class professional services practice focused on Managed Service Operations defining best practice, coaching and developing teams, championing Made Tech's operational excellence, and continuously evolving our operational models, standards, and capability. As the Head of Managed Service Operations - Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem leads, client stakeholders, and cross functional teams to ensure our services are stable, secure, efficient, and continually improving. You will be accountable for the frameworks, governance, tooling, and operational standards that underpin our ability to deliver exceptional, measurable live service outcomes. Key responsibilities You will lead the development and maturity of Made Tech's operational capabilities incident, problem, and change management; monitoring and observability; automation and AIOps; governance; operational playbooks; runbooks; service health metrics; and 24/7/365 support patterns. You will ensure our teams have the skills, tools, and structures they need to deliver consistently high quality live service operations. You will also work closely with other Heads of Practice and Service Delivery leadership to drive growth of the service line. This includes contributing to solution shaping and bid responses, supporting sales and account teams, engaging with the wider industry, and acting as a trusted advisor to clients. You will build high performing engineering and operational teams, developing clear standards, reusable assets, and a culture of excellence, learning, and continuous improvement. Skills, knowledge and expertise The below list describes specific skills and experiences that you'll need in this role. Don't worry - we don't expect you to tick all of these when you join, we will work together to define learning and development objectives that help you meet these expectations. Skills and experience Deep understanding of live service operations including incident, problem, change, event, monitoring, resilience, continuity, capacity, and on call models. Strong understanding of ITIL practices blended with modern DevOps, SRE, Agile and platform engineering approaches. Broad technical awareness across cloud platforms, application architectures, data platforms, networks, observability tooling, security by design, and automation. Ability to create and evolve operational standards, playbooks, governance models, templates, and frameworks that drive consistency, stability, and efficiency. Skilled at leading and developing multi disciplinary operational teams, ensuring they have the right skills, career development, support, and engagement. Ability to communicate complex operational concepts clearly and credibly to engineers, stakeholders, and senior decision makers. Confident operating in high pressure environments and driving effective resolution of major incidents and service degradation. Strong commercial awareness including cost optimisation, tooling procurement, operational budgeting, and consultancy commercial models. Ability to innovate, leveraging automation, AIOps, and industry best practice to drive operational maturity and reduce toil. Excellent relationship building skills, with the ability to influence, challenge, and act as a trusted advisor at all levels including C suite. Maintaining deep expertise in application, cloud, and platform support models, becoming a go to subject matter expert for internal and external stakeholders. Designing operational standards and procedures including runbooks, disaster recovery plans, monitoring/alerting patterns, readiness assessments, patching/maintenance cycles, and resilience practices. Building and mentoring teams of engineers and operational specialists, growing capability and establishing clear performance and quality expectations. Driving operational excellence through governance frameworks, measurable KPIs/SLOs, automated monitoring, strong problem management, and continuous improvement. Developing and implementing tooling strategies across ITSM, observability, alerting, monitoring, and automation to enhance service reliability. Collaborating with sales and bids teams to shape operational components of proposals, support solution design, and articulate differentiated value. Acting as a thought leader in Managed Service Operations, contributing to content, events, communities, and client facing advisory work. Building trusted relationships with clients, providing clear counsel on operational risks, service improvements, and strategic priorities. Applying cyber security, accessibility, and data protection best practice to live service operations within the public sector. Educating teams across Made Tech on operational excellence, reliability engineering, service readiness, and live service best practices. Key experiences Running and growing operational or engineering teams in a Managed Service, SRE, DevOps, or live service environment-with responsibility for hiring, coaching, development and performance. Leading high pressure operational functions including incident management, problem resolution, major incident handling, and service stabilisation. Implementing service management processes and tooling to improve efficiency, reliability, and visibility of live service operations. Designing and maturing Level 2/3 operational models including runbooks, playbooks, DR plans, maintenance strategies, and on call frameworks. Working directly with clients and internal teams to deliver measurable service outcomes and drive operational improvements. Building trusted relationships up to C suite level across public sector organisations. Collaborating with product, delivery, design, engineering, security, and testing teams in multi disciplinary environments. Analysing the cost, value, and risk profile of operational tooling, processes, and models, and leading procurement or optimisation decisions. Working with transition teams to ensure new or changed services are operationally ready before go live. Managing suppliers, third parties, and partners to deliver integrated, seamless operational services. Contributing to sales, solution shaping, and winning new Managed Service work. Working with commercial teams on cost centres, profitability, pricing, and operational financial planning. Key measures Operational Excellence & Service Stability measured by: SLA/SLO attainment, incident reduction, MTTR, problem recurrence rate, quality of monitoring/alerting, operational readiness scores. Practice Growth & Commercial Performance measured by: revenue growth, headcount growth, operational efficiency savings, utilisation, profitability/margin, cost centre performance. Capability Development & Team Performance measured by: retention, skills maturity, staff engagement, performance metrics, adoption of reusable standards, and engineering community health. Client Satisfaction & Strategic Impact measured by: client feedback/NPS, executive stakeholder confidence, contribution to strategic accounts, successful operational improvement initiatives. Thought Leadership & Industry Impact measured by: case studies, publications, speaking engagements, contributions to communities of practice, and internal/external recognition. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee . click apply for full job details
SAP Solution Architect required by Investigo on a Contract basis for 6 months plus extensions, you will provide critical technical leadership and detailed designs to delivery teams, managing relationships with internal stakeholders and external vendors to maintain alignment. Key Responsibilities Architectural Governance: Oversee the architectural landscape, ensuring consistency, technical integrity, and compliance across all new solution implementations. Technical Leadership & Design: Provide expert technical direction, develop detailed solution designs, and offer critical leadership to cross functional delivery teams throughout the project lifecycle. Stakeholder Alignment: Manage complex relationships with both internal business stakeholders and external technology partners/vendors to ensure complete architectural and delivery alignment. Practice Maturation: Drive the continuous improvement and maturation of our enterprise architecture tools, standards, and practices, with a strong focus on maximizing component reuse and process consistency. Required Expertise & Qualifications Mandatory Enterprise System Design Experience: Substantial, demonstrable experience in a lead architecture role, specifically involving large scale, complex enterprise resource planning SAP solutions. Architecture Governance & Strategy: Deep expertise in enterprise level architecture design and governance, leveraging established frameworks (e.g., COBIT, ITIL) and demonstrating advanced competency in architecture development (equivalent to SFIA Level 5). Core Technology Stacks: Hands on experience and mastery of platforms essential for modern business infrastructure, including major ERP suites, integration/middleware platforms (e.g., Boomi/MuleSoft), public cloud services (e.g., Azure/AWS/GCP), Enterprise Architecture Management tools (e.g., LeanIX/Ardoq), and database technologies (e.g., SQL Server). Modern Integration Methods: Advanced proficiency in designing and implementing modern system integration patterns, with a specific focus on RESTful APIs, microservices, and event driven architecture. Executive Communication: Exceptional ability to communicate complex technical concepts effectively, translating high level organizational strategy into clear, executable technical blueprints and confidently influencing senior leadership. Technical Foundations: Strong understanding of hybrid/multi-cloud environments, secure by design principles, and the application of emerging technologies to solve business challenges. Education/Certification: Relevant bachelor's degree or equivalent professional experience is required. Possession of a recognized enterprise architecture certification (e.g., TOGAF, Certified Cloud Architect) is highly advantageous. Investigo is a leading specialist in SAP recruitment. As a trusted global partner, we work with clients on contract, permanent, and fixed term opportunities. We are dedicated to delivering exceptional service and building lasting relationships with both candidates and clients in markets where we have genuine expertise and passion. At Investigo, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all, regardless of race, ethnicity, gender, disability, age, sexual orientation, or background. At Investigo, we make recruitment feel easy. Let's keep this simple. We're all about your success, as your success is our business. We are part of The IN Group, a collection of six award winning specialist brands that supply the globe with end to end talent solutions. With recruitment at the core of our business, we've been connecting people since 2003. Data & Privacy By applying, you consent to Investigo collecting and processing your data for the purpose of recruitment and placement, in accordance with applicable data protection laws. For more information, please refer to our Privacy Notice at investigo.co.uk.
Dec 16, 2025
Full time
SAP Solution Architect required by Investigo on a Contract basis for 6 months plus extensions, you will provide critical technical leadership and detailed designs to delivery teams, managing relationships with internal stakeholders and external vendors to maintain alignment. Key Responsibilities Architectural Governance: Oversee the architectural landscape, ensuring consistency, technical integrity, and compliance across all new solution implementations. Technical Leadership & Design: Provide expert technical direction, develop detailed solution designs, and offer critical leadership to cross functional delivery teams throughout the project lifecycle. Stakeholder Alignment: Manage complex relationships with both internal business stakeholders and external technology partners/vendors to ensure complete architectural and delivery alignment. Practice Maturation: Drive the continuous improvement and maturation of our enterprise architecture tools, standards, and practices, with a strong focus on maximizing component reuse and process consistency. Required Expertise & Qualifications Mandatory Enterprise System Design Experience: Substantial, demonstrable experience in a lead architecture role, specifically involving large scale, complex enterprise resource planning SAP solutions. Architecture Governance & Strategy: Deep expertise in enterprise level architecture design and governance, leveraging established frameworks (e.g., COBIT, ITIL) and demonstrating advanced competency in architecture development (equivalent to SFIA Level 5). Core Technology Stacks: Hands on experience and mastery of platforms essential for modern business infrastructure, including major ERP suites, integration/middleware platforms (e.g., Boomi/MuleSoft), public cloud services (e.g., Azure/AWS/GCP), Enterprise Architecture Management tools (e.g., LeanIX/Ardoq), and database technologies (e.g., SQL Server). Modern Integration Methods: Advanced proficiency in designing and implementing modern system integration patterns, with a specific focus on RESTful APIs, microservices, and event driven architecture. Executive Communication: Exceptional ability to communicate complex technical concepts effectively, translating high level organizational strategy into clear, executable technical blueprints and confidently influencing senior leadership. Technical Foundations: Strong understanding of hybrid/multi-cloud environments, secure by design principles, and the application of emerging technologies to solve business challenges. Education/Certification: Relevant bachelor's degree or equivalent professional experience is required. Possession of a recognized enterprise architecture certification (e.g., TOGAF, Certified Cloud Architect) is highly advantageous. Investigo is a leading specialist in SAP recruitment. As a trusted global partner, we work with clients on contract, permanent, and fixed term opportunities. We are dedicated to delivering exceptional service and building lasting relationships with both candidates and clients in markets where we have genuine expertise and passion. At Investigo, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all, regardless of race, ethnicity, gender, disability, age, sexual orientation, or background. At Investigo, we make recruitment feel easy. Let's keep this simple. We're all about your success, as your success is our business. We are part of The IN Group, a collection of six award winning specialist brands that supply the globe with end to end talent solutions. With recruitment at the core of our business, we've been connecting people since 2003. Data & Privacy By applying, you consent to Investigo collecting and processing your data for the purpose of recruitment and placement, in accordance with applicable data protection laws. For more information, please refer to our Privacy Notice at investigo.co.uk.
Salary and Contract Salary: £45,272 to £56,844 per annum (dependent on skills and experience) Band: UKRI Band E Contract Type: Open Ended - Permanent (Compressed hours & flexible working patterns available) Hours: Full-time (flexible working available) Location: Keyworth, Nottingham or Polaris House, Swindon - Hybrid working available Closing Date: Sunday 4th January 2026 Role Overview Step into the world where modern science meets robust information security. Protect the technology that powers groundbreaking discoveries and be part of the team that safeguards the future of Big Science. Here, you'll collaborate with leading engineers, researchers, and technologists to address the most pressing security challenges in a fast-paced, innovative environment. Every day offers you the chance to defend vital data and systems, ensuring that the pursuit of scientific excellence continues securely and seamlessly. Discover the difference you can make when you bring your expertise in information security to an organisation at the forefront of global research - working alongside some of the brightest minds and most sophisticated facilities in the world. Security As a minimum, due to the nature of this role, candidates must be eligible for clearance in line with UK National vetting guidelines and willing to undertake the process. Please indicate eligibility in the written submission. Candidates not meeting this level of clearance will not be considered. To qualify, applicants must have spent at least three of the last five years in the UK, with the two most recent years being consecutive and directly before submitting their application. The level of clearance required is security check. About the role The UKRI CIO Group plays a pivotal role in leading and optimising the organisations critical enterprise technical services that underpin and enable UKRI's business capabilities. Within the group a team of Information Security Experts support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and the wider UK research and innovation system. Join us for this rare opportunity to apply your experience in offensive security and threat intelligence in a dynamic, fast-paced security operational and strategic role in an organisation at the heart of research and innovation in the UK. Leading the Red Team of penetration testers your broad remit is to identify real-world risks to diverse technical landscapes, uncovering security vulnerabilities, actively exploiting findings, assessing additional impacts through post-exploitation, and providing proactive advice to teams on the most effective remediation strategies. The role encompasses the full scope and delivery of penetration testing, including closed-box network assessments, insider threat evaluations, credentialed application exploitation, thorough testing of human and physical security controls across the UKRI estate. In addition to these offensive security responsibilities, the specialist leads the external penetration testing call off contract to ensure that UKRI receives high quality, tailored assessments both internally and externally, supporting a continuous programme of security improvement. Responsibilities Implement targeted penetration tests and red team exercises to identify exploitable vulnerabilities. Develop and maintain offensive tooling to simulate adversary tactics and techniques. Monitor and analyse threat intelligence feeds to identify emerging threats and relevant TTPs. Produce technical threat reports and briefings to inform security posture and decision making. Conduct proactive threat hunting based on intelligence led hypotheses and anomaly detection. Support risk assessments with insights from offensive operations and threat landscape analysis. Personal Specification Essential Degree in a related subject or relevant comparable education. (S) Have two or more professional qualifications. These include: (S) CREST Registered Penetration Tester (CRT) (S) Offensive Security Certified Professional (OSCP) (S) Certified Ethical Hacker (CEH) Certification (S) GIAC Penetration Tester (GPEN) Certification (S) Company certification schemes from major vendors and equipment providers like Microsoft (MCP, MCSE) or Cisco (CCNA Security). (S) CPSA, CREST Practitioner Security Analyst (or above) (S) CISMP and/or CISSP (S) CompTIA Security+ (S) Extensive professional and practical experience in penetration testing. (S&I) Comprehensive technical expertise in mixed technology environments, covering various operating systems, core computer fundamentals, networking, authentication, and cloud platforms like AWS and Azure. (S&I) Proficient with open source penetration testing and assessment tools such as Metasploit, Burp Suite, Nmap, and solid understanding of networking configurations and products. (S&I) Ability to quickly adapt to emerging technologies, vulnerabilities, and new penetration testing tools. (S&I) Skilled in drafting detailed reports that summarize system analysis findings and provide actionable recommendations, demonstrating good communication skills for technical and non technical audiences. (I) Creative and strategic problem solver with in depth knowledge of security issues, including system hardening, management, and ethical penetration of security systems. (I) Desirable: (optional) ITIL Foundation. (S&I) Ideally Cyber Security Related Status (CHECK CTM, or CTL). (S&I) Demonstratable success in (security) service contracting and supplier management. (S&I) Proficient in forensic and security analysis using tools such as Wireshark, Fiddler, EnCase, Sleuthkit, and MITM proxies (e.g., Burp Suite Pro, SQLMap). (S&I) Strong expertise in web application security assessment-particularly REST APIs, XML/JSON formats, OWASP Top 10 vulnerabilities-and Open Source Intelligence (OSINT) gathering techniques. (S&I) Advanced skills in programming and scripting languages (e.g., Perl, Python, PowerShell, C++, PHP, HTML), malware analysis, reverse engineering, and automation in bug bounty platforms. (S&I) Experienced in virtualization technologies, exploitation of enterprise infrastructure vulnerabilities, and active participation in industry conferences and groups (e.g., OWASP, DEF CON, BlackHat, BSides). (S&I) Application Guidance How to evidence the criteria: You are encouraged to use the STAR method (Situation, Task, Action, Result) in the cover letter to evidence your ability to meet the 'person specification' criteria in the job description. Cover letters should be no more than two sides of A4 (minimum font size 11). For examples of the STAR method, please visit The STAR method National Careers Service. Behaviours Leading a quality service. Changing and improving. Delivering at pace. Seeing the Big Picture. Selection Process Details We know different organisations use different processes, so we wanted you to know what to expect from us. Stage 0 - Pre application If you would like to find out more about the role we encourage prospective applicants to get in touch with us to discuss the opportunity. Stage 1 - Written Submission Candidates will need to submit a written application which consists of 2 parts: A CV - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the shortlisting criteria. A personal statement (max. 1000 words) - this statement should be used to provide examples of how you meet the essential criteria listed in the shortlisting criteria. Applications will be reviewed for suitability and shortlisted. Please note, we will not progress applications that do not provide a CV & Personal Statement. Stage 2 - Interview Applicants who are successful at stage 1 will be invited to interview. The interview will generally be 1 hour in length. The interview will consist of competency based questions. A presentation will be required. Stage 3 - Outcome The panel outcome is decided and the successful candidate will be offered verbally first, followed by a formal offer letter. Benefits We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below: An excellent defined benefit pension scheme. 30 days' annual leave in addition to 10.5 public and privilege days. (full time equivalent) Employee discounts and offers on retail and leisure activities. Employee assistance programme, providing confidential help and advice. Flexible working options. Plus many more benefits and wellbeing initiatives that enable our employees to have a great work life balance! Further information on benefits Benefits of working at UK Research and Innovation (UKRI) How to apply Please apply online. If you experience any issue applying, please contact . Sponsorship Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you . click apply for full job details
Dec 16, 2025
Full time
Salary and Contract Salary: £45,272 to £56,844 per annum (dependent on skills and experience) Band: UKRI Band E Contract Type: Open Ended - Permanent (Compressed hours & flexible working patterns available) Hours: Full-time (flexible working available) Location: Keyworth, Nottingham or Polaris House, Swindon - Hybrid working available Closing Date: Sunday 4th January 2026 Role Overview Step into the world where modern science meets robust information security. Protect the technology that powers groundbreaking discoveries and be part of the team that safeguards the future of Big Science. Here, you'll collaborate with leading engineers, researchers, and technologists to address the most pressing security challenges in a fast-paced, innovative environment. Every day offers you the chance to defend vital data and systems, ensuring that the pursuit of scientific excellence continues securely and seamlessly. Discover the difference you can make when you bring your expertise in information security to an organisation at the forefront of global research - working alongside some of the brightest minds and most sophisticated facilities in the world. Security As a minimum, due to the nature of this role, candidates must be eligible for clearance in line with UK National vetting guidelines and willing to undertake the process. Please indicate eligibility in the written submission. Candidates not meeting this level of clearance will not be considered. To qualify, applicants must have spent at least three of the last five years in the UK, with the two most recent years being consecutive and directly before submitting their application. The level of clearance required is security check. About the role The UKRI CIO Group plays a pivotal role in leading and optimising the organisations critical enterprise technical services that underpin and enable UKRI's business capabilities. Within the group a team of Information Security Experts support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and the wider UK research and innovation system. Join us for this rare opportunity to apply your experience in offensive security and threat intelligence in a dynamic, fast-paced security operational and strategic role in an organisation at the heart of research and innovation in the UK. Leading the Red Team of penetration testers your broad remit is to identify real-world risks to diverse technical landscapes, uncovering security vulnerabilities, actively exploiting findings, assessing additional impacts through post-exploitation, and providing proactive advice to teams on the most effective remediation strategies. The role encompasses the full scope and delivery of penetration testing, including closed-box network assessments, insider threat evaluations, credentialed application exploitation, thorough testing of human and physical security controls across the UKRI estate. In addition to these offensive security responsibilities, the specialist leads the external penetration testing call off contract to ensure that UKRI receives high quality, tailored assessments both internally and externally, supporting a continuous programme of security improvement. Responsibilities Implement targeted penetration tests and red team exercises to identify exploitable vulnerabilities. Develop and maintain offensive tooling to simulate adversary tactics and techniques. Monitor and analyse threat intelligence feeds to identify emerging threats and relevant TTPs. Produce technical threat reports and briefings to inform security posture and decision making. Conduct proactive threat hunting based on intelligence led hypotheses and anomaly detection. Support risk assessments with insights from offensive operations and threat landscape analysis. Personal Specification Essential Degree in a related subject or relevant comparable education. (S) Have two or more professional qualifications. These include: (S) CREST Registered Penetration Tester (CRT) (S) Offensive Security Certified Professional (OSCP) (S) Certified Ethical Hacker (CEH) Certification (S) GIAC Penetration Tester (GPEN) Certification (S) Company certification schemes from major vendors and equipment providers like Microsoft (MCP, MCSE) or Cisco (CCNA Security). (S) CPSA, CREST Practitioner Security Analyst (or above) (S) CISMP and/or CISSP (S) CompTIA Security+ (S) Extensive professional and practical experience in penetration testing. (S&I) Comprehensive technical expertise in mixed technology environments, covering various operating systems, core computer fundamentals, networking, authentication, and cloud platforms like AWS and Azure. (S&I) Proficient with open source penetration testing and assessment tools such as Metasploit, Burp Suite, Nmap, and solid understanding of networking configurations and products. (S&I) Ability to quickly adapt to emerging technologies, vulnerabilities, and new penetration testing tools. (S&I) Skilled in drafting detailed reports that summarize system analysis findings and provide actionable recommendations, demonstrating good communication skills for technical and non technical audiences. (I) Creative and strategic problem solver with in depth knowledge of security issues, including system hardening, management, and ethical penetration of security systems. (I) Desirable: (optional) ITIL Foundation. (S&I) Ideally Cyber Security Related Status (CHECK CTM, or CTL). (S&I) Demonstratable success in (security) service contracting and supplier management. (S&I) Proficient in forensic and security analysis using tools such as Wireshark, Fiddler, EnCase, Sleuthkit, and MITM proxies (e.g., Burp Suite Pro, SQLMap). (S&I) Strong expertise in web application security assessment-particularly REST APIs, XML/JSON formats, OWASP Top 10 vulnerabilities-and Open Source Intelligence (OSINT) gathering techniques. (S&I) Advanced skills in programming and scripting languages (e.g., Perl, Python, PowerShell, C++, PHP, HTML), malware analysis, reverse engineering, and automation in bug bounty platforms. (S&I) Experienced in virtualization technologies, exploitation of enterprise infrastructure vulnerabilities, and active participation in industry conferences and groups (e.g., OWASP, DEF CON, BlackHat, BSides). (S&I) Application Guidance How to evidence the criteria: You are encouraged to use the STAR method (Situation, Task, Action, Result) in the cover letter to evidence your ability to meet the 'person specification' criteria in the job description. Cover letters should be no more than two sides of A4 (minimum font size 11). For examples of the STAR method, please visit The STAR method National Careers Service. Behaviours Leading a quality service. Changing and improving. Delivering at pace. Seeing the Big Picture. Selection Process Details We know different organisations use different processes, so we wanted you to know what to expect from us. Stage 0 - Pre application If you would like to find out more about the role we encourage prospective applicants to get in touch with us to discuss the opportunity. Stage 1 - Written Submission Candidates will need to submit a written application which consists of 2 parts: A CV - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the shortlisting criteria. A personal statement (max. 1000 words) - this statement should be used to provide examples of how you meet the essential criteria listed in the shortlisting criteria. Applications will be reviewed for suitability and shortlisted. Please note, we will not progress applications that do not provide a CV & Personal Statement. Stage 2 - Interview Applicants who are successful at stage 1 will be invited to interview. The interview will generally be 1 hour in length. The interview will consist of competency based questions. A presentation will be required. Stage 3 - Outcome The panel outcome is decided and the successful candidate will be offered verbally first, followed by a formal offer letter. Benefits We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below: An excellent defined benefit pension scheme. 30 days' annual leave in addition to 10.5 public and privilege days. (full time equivalent) Employee discounts and offers on retail and leisure activities. Employee assistance programme, providing confidential help and advice. Flexible working options. Plus many more benefits and wellbeing initiatives that enable our employees to have a great work life balance! Further information on benefits Benefits of working at UK Research and Innovation (UKRI) How to apply Please apply online. If you experience any issue applying, please contact . Sponsorship Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you . click apply for full job details
As our new Azure Infrastructure Engineer, you will design, implement, and maintain secure, scalable, and automated cloud infrastructure solutions using Microsoft Azure and Microsoft 365. The role will leverage Infrastructure as Code (IaC) to ensure consistency, speed, and compliance across deployments, supporting business-critical systems and services. What you'll do You will: architect and deploy Azure infrastructure using ARM templates, Bicep, and Terraform implement and maintain Microsoft 365 services automate infrastructure provisioning and configuration using PowerShell, Azure CLI, and IaC frameworks manage Azure governance (Policies, Blueprints, Conditional Access) and ensure compliance support hybrid environments integrating Active Directory and Azure AD monitor and optimise cloud resources using Azure Monitor, Log Analytics, and security tools collaborate with development teams to integrate CI/CD pipelines for infrastructure deployments maintain documentation and follow ITIL best practices for incident and change management. What you'll need We are looking for: proven experience with Microsoft Azure architecture and administration strong knowledge of Infrastructure as Code (ARM, Bicep, Terraform) proficiency in PowerShell scripting and automation experience with Microsoft 365 configuration and support understanding of networking, security, and identity management in cloud environments familiarity with CI/CD pipelines and DevOps principles. Desirable skills include: exposure to Azure DevOps and containerisation (Docker/Kubernetes) knowledge of PKI, certificate management, and secure authentication experience with hybrid cloud solutions and migration projects. What you'll receive A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to sell up to five days of holiday every year. The opportunity to buy up to ten days of holiday each year (subject to conditions). A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. The opportunity to lease a new electric car through salary sacrifice (subject to conditions). Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. Access toan interactive health and wellbeing platform. Support from trainedmental health first aiders. A £1,000 referral fee if you recommend someone who is successfully recruited by us. Who we are YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include: Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors YTL Arena - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space plus a number of other retail,environmental and specialist businesses. Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group. We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
Dec 16, 2025
Full time
As our new Azure Infrastructure Engineer, you will design, implement, and maintain secure, scalable, and automated cloud infrastructure solutions using Microsoft Azure and Microsoft 365. The role will leverage Infrastructure as Code (IaC) to ensure consistency, speed, and compliance across deployments, supporting business-critical systems and services. What you'll do You will: architect and deploy Azure infrastructure using ARM templates, Bicep, and Terraform implement and maintain Microsoft 365 services automate infrastructure provisioning and configuration using PowerShell, Azure CLI, and IaC frameworks manage Azure governance (Policies, Blueprints, Conditional Access) and ensure compliance support hybrid environments integrating Active Directory and Azure AD monitor and optimise cloud resources using Azure Monitor, Log Analytics, and security tools collaborate with development teams to integrate CI/CD pipelines for infrastructure deployments maintain documentation and follow ITIL best practices for incident and change management. What you'll need We are looking for: proven experience with Microsoft Azure architecture and administration strong knowledge of Infrastructure as Code (ARM, Bicep, Terraform) proficiency in PowerShell scripting and automation experience with Microsoft 365 configuration and support understanding of networking, security, and identity management in cloud environments familiarity with CI/CD pipelines and DevOps principles. Desirable skills include: exposure to Azure DevOps and containerisation (Docker/Kubernetes) knowledge of PKI, certificate management, and secure authentication experience with hybrid cloud solutions and migration projects. What you'll receive A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to sell up to five days of holiday every year. The opportunity to buy up to ten days of holiday each year (subject to conditions). A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. The opportunity to lease a new electric car through salary sacrifice (subject to conditions). Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. Access toan interactive health and wellbeing platform. Support from trainedmental health first aiders. A £1,000 referral fee if you recommend someone who is successfully recruited by us. Who we are YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include: Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors YTL Arena - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space plus a number of other retail,environmental and specialist businesses. Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group. We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
Job Title: 3rd Line Infrastructure Engineer Location: Liverpool (Hybrid) Salary: £45,000 - £50,000 BOE Contract type: Permanent About the role As our 3rd Line Infrastructure Engineer at ARO, you'll play a key role in troubleshooting escalated issues, problems, and incidents and for proactively managing customer and internal IT solutions. You will demonstrate strong technical capability and work confidently under pressure and keep abreast of the latest technologies and trends to ensure you provide the best support to our customers. The 3rd line Infrastructure Engineer will also be responsible for assisting the operational team in maintaining the accuracy and integrity of the Service catalogue as well as ensuring SLAs are consistently met within the operational infrastructure support team. As part of your role you are responsible for implementing and maintaining appropriate and robust monitoring and alerting across the business infrastructure and customer workload. Please note that as part of this role, supporting and providing an on-call service to our customers is expected. What you'll do Provide technical expertise, leadership, and act as a support specialist or point of escalation for services in order to maintain the continuity of all business infrastructure systems and customer workload. Monitor system usage and consumption. Research, identify and recommend software and applications that will improve the performance and stability of the infrastructure. Maintain knowledge on developments, trends, and best practices in technology. Efficiently troubleshoot and manage production incidents. Perform problem management and trend analysis on production instances. Compile and maintain system level documentation in line with business and ISO standards. Efficiently resolve complex problems in a highly technical environment in conjunction with the Principal Engineer and Service Delivery Team. Be a point of escalation for Infrastructure Engineers. Responsible for performing, undertaking capacity management and escalation processes. Help transition new services and handovers into the infrastructure components. Participate in an on-call and shift rota. Work closely with colleagues and customers to ensure high quality service and support. Work with the Principal Engineer to define handover of customer-based solutions to the operational team. What we are looking for? Essential Batchelors degree or 5-7 years equivalent experience. Fully conversant in data protection, backup and recovery technologies. Proven experience with storage technologies SAN, NAS, objective based technologies. Working and up-to-date knowledge of Windows Server OS, Linux and Unix OS, as well as hypervisor and authentication providers, some knowledge of integration into public cloud. Experience of Linux and Microsoft PowerShell Scripting. Experience in an industry framework (ITIL, ISO 20000/27001 etc.). Proven understanding in implementing and administering Cloud services, Domain Structures, local/global security polices, DNS and DHCP. Excellent 3rd line infrastructure and hypervisor troubleshooting skills. Ability to communicate and understand complex technical information. Ability to explain technical issues in a non-technical way. Problem solving, logical troubleshooting and analytical skills as well as good communication skills. Ability to work unsupervised, able to manage own time and workload. Awareness of Data Protection and governance framework. Experience of web, DB and file system administration. Desirable Problem Management. Strong Cyber Security Awareness. Excellent knowledge of Data Protection technologies. Ability to work in a fast-paced delivery-focused business. Commitment and passion to learn new skills. Compute and server-based hardware experience in VDI Technologies. Who are we? Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and internationally and has a nationwide presence with offices across the UK. As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. Why Work for ARO? At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including: Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Birthday off, on us! Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Dec 16, 2025
Full time
Job Title: 3rd Line Infrastructure Engineer Location: Liverpool (Hybrid) Salary: £45,000 - £50,000 BOE Contract type: Permanent About the role As our 3rd Line Infrastructure Engineer at ARO, you'll play a key role in troubleshooting escalated issues, problems, and incidents and for proactively managing customer and internal IT solutions. You will demonstrate strong technical capability and work confidently under pressure and keep abreast of the latest technologies and trends to ensure you provide the best support to our customers. The 3rd line Infrastructure Engineer will also be responsible for assisting the operational team in maintaining the accuracy and integrity of the Service catalogue as well as ensuring SLAs are consistently met within the operational infrastructure support team. As part of your role you are responsible for implementing and maintaining appropriate and robust monitoring and alerting across the business infrastructure and customer workload. Please note that as part of this role, supporting and providing an on-call service to our customers is expected. What you'll do Provide technical expertise, leadership, and act as a support specialist or point of escalation for services in order to maintain the continuity of all business infrastructure systems and customer workload. Monitor system usage and consumption. Research, identify and recommend software and applications that will improve the performance and stability of the infrastructure. Maintain knowledge on developments, trends, and best practices in technology. Efficiently troubleshoot and manage production incidents. Perform problem management and trend analysis on production instances. Compile and maintain system level documentation in line with business and ISO standards. Efficiently resolve complex problems in a highly technical environment in conjunction with the Principal Engineer and Service Delivery Team. Be a point of escalation for Infrastructure Engineers. Responsible for performing, undertaking capacity management and escalation processes. Help transition new services and handovers into the infrastructure components. Participate in an on-call and shift rota. Work closely with colleagues and customers to ensure high quality service and support. Work with the Principal Engineer to define handover of customer-based solutions to the operational team. What we are looking for? Essential Batchelors degree or 5-7 years equivalent experience. Fully conversant in data protection, backup and recovery technologies. Proven experience with storage technologies SAN, NAS, objective based technologies. Working and up-to-date knowledge of Windows Server OS, Linux and Unix OS, as well as hypervisor and authentication providers, some knowledge of integration into public cloud. Experience of Linux and Microsoft PowerShell Scripting. Experience in an industry framework (ITIL, ISO 20000/27001 etc.). Proven understanding in implementing and administering Cloud services, Domain Structures, local/global security polices, DNS and DHCP. Excellent 3rd line infrastructure and hypervisor troubleshooting skills. Ability to communicate and understand complex technical information. Ability to explain technical issues in a non-technical way. Problem solving, logical troubleshooting and analytical skills as well as good communication skills. Ability to work unsupervised, able to manage own time and workload. Awareness of Data Protection and governance framework. Experience of web, DB and file system administration. Desirable Problem Management. Strong Cyber Security Awareness. Excellent knowledge of Data Protection technologies. Ability to work in a fast-paced delivery-focused business. Commitment and passion to learn new skills. Compute and server-based hardware experience in VDI Technologies. Who are we? Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and internationally and has a nationwide presence with offices across the UK. As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. Why Work for ARO? At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including: Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Birthday off, on us! Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Overview Quick Registration First Name Last Name e-mail Phone Sector Location Open Roles Client Onboarding KYC Associate. 5 days in office, Senior HR Manager with Financial Services experience HR Business Partner. to £65,000 This well established Our client is looking for a Talent Development Specialist We are looking for a Deputy Group Company Secretary The Network Engineer is required to work within a highly skilled Infrastructure team to deliver exceptional 3rd line support to the global infrastructure network and deliver various network projects within tight timeframes. Working hours 37.5 hours per week between the hours of 08:00 and 18:00 Monday to Friday. Part of on-call rota, working one in every 4 weeks. A willingness to travel is essential (domestic and overseas). Qualifications It is essential that you have a CCNA level certification, at least 3 years minimum experience within an IT support role and able to demonstrate an understanding of routing, switching, firewalls, SD- WAN and associated protocols eg BGP, OSPF It would be desirable to have hands-on experience working on multiple vendors including Cisco & Meraki (Firewalls, AP's and Switches), working within the Service Now framework and a knowledge and application of ITIL processes Role responsibilities (The Network Engineer) Proactive monitoring of IT systems and preventative measures taken to reduce system downtime. Able to troubleshoot and resolve complex network issues. Test business applications, network, and server performance, provide performance statistics and reports, develop strategies for maintaining and improving core infrastructure. Work with Project Management to deliver site deployments/moves. Adherence to all IT security policies and assistance in enforcing and monitoring of IT security policies. On-call rota & regular weekend network maintenance. Additional / ad hoc duties as required to meet the needs of the business.
Dec 16, 2025
Full time
Overview Quick Registration First Name Last Name e-mail Phone Sector Location Open Roles Client Onboarding KYC Associate. 5 days in office, Senior HR Manager with Financial Services experience HR Business Partner. to £65,000 This well established Our client is looking for a Talent Development Specialist We are looking for a Deputy Group Company Secretary The Network Engineer is required to work within a highly skilled Infrastructure team to deliver exceptional 3rd line support to the global infrastructure network and deliver various network projects within tight timeframes. Working hours 37.5 hours per week between the hours of 08:00 and 18:00 Monday to Friday. Part of on-call rota, working one in every 4 weeks. A willingness to travel is essential (domestic and overseas). Qualifications It is essential that you have a CCNA level certification, at least 3 years minimum experience within an IT support role and able to demonstrate an understanding of routing, switching, firewalls, SD- WAN and associated protocols eg BGP, OSPF It would be desirable to have hands-on experience working on multiple vendors including Cisco & Meraki (Firewalls, AP's and Switches), working within the Service Now framework and a knowledge and application of ITIL processes Role responsibilities (The Network Engineer) Proactive monitoring of IT systems and preventative measures taken to reduce system downtime. Able to troubleshoot and resolve complex network issues. Test business applications, network, and server performance, provide performance statistics and reports, develop strategies for maintaining and improving core infrastructure. Work with Project Management to deliver site deployments/moves. Adherence to all IT security policies and assistance in enforcing and monitoring of IT security policies. On-call rota & regular weekend network maintenance. Additional / ad hoc duties as required to meet the needs of the business.
Application Specialist, DMS Team - Belfast Abacus is promoting this opportunity on behalf of a dynamic and fast growing professional services company. They are keen to attract an Application Specialist to join the DMS team within their Belfast base. The Role: The role is designed for you to contribute to the implementation of system updates, upgrades and improvements. You will also monitor system performance and bottlenecks and ensure systems are aligned to best practice and functioning within optimum levels. You will also support and lead projects and support and maintain IMCC integrations and suggest and implement improvements within the DMS ecosystem. You will also provide SQL scripting for reports and confidently liaise with external vendors, internal technical teams and end users. You will also provide DMS training and upskilling of the IT service desk team. The role suits someone who can demonstrate excellent customer service skills and work with stakeholders at all levels of an organisation, from leadership to support. It suits someone who is strong on technical aspects but also keen to pitch in with ideas and initiative as part of a continuous improvement culture. Your Experience and Skills: In depth knowledge of iManage Work 10 Knowledge of Microsoft 365, Teams, SharePoint Experience of Active Directory and Azure cloud services Confident with Incident and Problem Management Ability to work within ITIL framework Good knowledge iManage Work Server, Communications Server, Preview Server and RAVN Experience with data migration tools Strong troubleshooting experience Experience with an Information barrier solution e.g. Intapp Walls Experience with Litera tools e.g. Litera CAM Desirable experience: Working knowledge of APIs and use within a DMS is beneficial iManage Certified Systems Engineer qualification is highly beneficial Project Management Professional (PMP), PRINCE2, or other relevant project management certifications are beneficial. This is a two stage interview process online and then on site. It is important to note that this role is 3 days on site and 2 days WFH and that travel is very rare. It is mainly a 9am-5pm role but occasionally, some upgrades will be required outside of core hours e.g. on a Saturday morning, but this is evenly spread across the team. The Reward: The company is keen to attract best in class people and are willing to offer highly competitive salary packages. An outstanding range of perks and benefits including healthcare (private medical, cash plan, dental insurance and more), pension, life assurance, income protection, critical illness cover, annual holidays and bank hols, cycle to work, gym discounts and more. Next: This company offers a real commitment to diversity and a positive and flexible culture. They are keen to attract and hire people with ambition who can help the company grow substantially and continue the success. To join this multi award winning company, send your CV to Abacus immediately.
Dec 16, 2025
Full time
Application Specialist, DMS Team - Belfast Abacus is promoting this opportunity on behalf of a dynamic and fast growing professional services company. They are keen to attract an Application Specialist to join the DMS team within their Belfast base. The Role: The role is designed for you to contribute to the implementation of system updates, upgrades and improvements. You will also monitor system performance and bottlenecks and ensure systems are aligned to best practice and functioning within optimum levels. You will also support and lead projects and support and maintain IMCC integrations and suggest and implement improvements within the DMS ecosystem. You will also provide SQL scripting for reports and confidently liaise with external vendors, internal technical teams and end users. You will also provide DMS training and upskilling of the IT service desk team. The role suits someone who can demonstrate excellent customer service skills and work with stakeholders at all levels of an organisation, from leadership to support. It suits someone who is strong on technical aspects but also keen to pitch in with ideas and initiative as part of a continuous improvement culture. Your Experience and Skills: In depth knowledge of iManage Work 10 Knowledge of Microsoft 365, Teams, SharePoint Experience of Active Directory and Azure cloud services Confident with Incident and Problem Management Ability to work within ITIL framework Good knowledge iManage Work Server, Communications Server, Preview Server and RAVN Experience with data migration tools Strong troubleshooting experience Experience with an Information barrier solution e.g. Intapp Walls Experience with Litera tools e.g. Litera CAM Desirable experience: Working knowledge of APIs and use within a DMS is beneficial iManage Certified Systems Engineer qualification is highly beneficial Project Management Professional (PMP), PRINCE2, or other relevant project management certifications are beneficial. This is a two stage interview process online and then on site. It is important to note that this role is 3 days on site and 2 days WFH and that travel is very rare. It is mainly a 9am-5pm role but occasionally, some upgrades will be required outside of core hours e.g. on a Saturday morning, but this is evenly spread across the team. The Reward: The company is keen to attract best in class people and are willing to offer highly competitive salary packages. An outstanding range of perks and benefits including healthcare (private medical, cash plan, dental insurance and more), pension, life assurance, income protection, critical illness cover, annual holidays and bank hols, cycle to work, gym discounts and more. Next: This company offers a real commitment to diversity and a positive and flexible culture. They are keen to attract and hire people with ambition who can help the company grow substantially and continue the success. To join this multi award winning company, send your CV to Abacus immediately.
About the role:The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees. They will also assist in the development of standard services offering that Fusion will sell in the market. Main Duties & Responsibilities:ServiceNow Implementation:oManage the implementation of ServiceNow implementations to deliver outcomes and value to customer.o Understand customer requirements and translate these intoServiceNow design to deliver outcomes and value for thecustomer.o Provide ServiceNow best practice implementation guidance forthe customer and Fusion delivery team.o Own the technical design for the implementation of theServiceNow platform based on ServiceNow and industry bestpractice. Technical Leadershipo Coach and develop more junior Fusion employees inServiceNow technology and best practices.o Develop Fusion standard methodologies and approach toServiceNow implementation based on Fusion servicemethodologies.o Maintain certification in ServiceNow products in ITSM andrelated products. Experience: Minimum of 7 years of experience in technology design andimplementation with at least 4-5 years of direct ServiceNowimplementation experience as a consultant. Proven track record of successfully directing the implementation ofsignificant ServiceNow projects in ITSM. Demonstrated experience with Agile/Scrum methodologies. Experience in industries relevant to Fusion such as telecoms, retail,utilities etc. Knowledge of specific industry regulations or compliance standards(e.g., ISO 27007, SOC 2, HIPAA, PCI DSS) relevant to MSP operations. Experience with APls, web services, and integration tools to connectServiceNow with other enterprise systems. Skills: Technical:o Strong implementation knowledge of Service Now platform andproductso Deep understanding of modern IT infrastructure, cloudcomputing (e.g., AWS, Azure, GCP), network architecture,cybersecurity, data management, and common enterpriseapplications.oStrong coding skills in Java, Javascript and other related languages. Inter-personal SkillsoExcellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to nontechnical audiences and stakeholders at all levels.oAbility to work in a team both in a leadership position and as a member.oStrong leadership abilities and the capacity to mentor and guide development team members.oProblem-solving skills and the ability to think critically and strategically.oAbility to work on your own and collaboratively in a fast-paced environment.Qualifications:Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus. Certifications:ITIL V4 Foundation (as minimum)ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and/or Certified Implementation Specialist.Cloud certification (architect level) on relevant platform e.g. AWS/Azure/Google Cloud Our Offer:We are looking for a new employee for our Professional Service Team in UK. The successful candidate will be offered a competitive salary and extensive social benefits, such as Cycle Scheme, Sports Membership and flexible bank holidays. You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way. If you are interested, then we should get to know each other! Send your completed application documents to:Fusion Global Business SolutionsRosi Gonzalez JBRP1_UKTJ
Dec 16, 2025
Full time
About the role:The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees. They will also assist in the development of standard services offering that Fusion will sell in the market. Main Duties & Responsibilities:ServiceNow Implementation:oManage the implementation of ServiceNow implementations to deliver outcomes and value to customer.o Understand customer requirements and translate these intoServiceNow design to deliver outcomes and value for thecustomer.o Provide ServiceNow best practice implementation guidance forthe customer and Fusion delivery team.o Own the technical design for the implementation of theServiceNow platform based on ServiceNow and industry bestpractice. Technical Leadershipo Coach and develop more junior Fusion employees inServiceNow technology and best practices.o Develop Fusion standard methodologies and approach toServiceNow implementation based on Fusion servicemethodologies.o Maintain certification in ServiceNow products in ITSM andrelated products. Experience: Minimum of 7 years of experience in technology design andimplementation with at least 4-5 years of direct ServiceNowimplementation experience as a consultant. Proven track record of successfully directing the implementation ofsignificant ServiceNow projects in ITSM. Demonstrated experience with Agile/Scrum methodologies. Experience in industries relevant to Fusion such as telecoms, retail,utilities etc. Knowledge of specific industry regulations or compliance standards(e.g., ISO 27007, SOC 2, HIPAA, PCI DSS) relevant to MSP operations. Experience with APls, web services, and integration tools to connectServiceNow with other enterprise systems. Skills: Technical:o Strong implementation knowledge of Service Now platform andproductso Deep understanding of modern IT infrastructure, cloudcomputing (e.g., AWS, Azure, GCP), network architecture,cybersecurity, data management, and common enterpriseapplications.oStrong coding skills in Java, Javascript and other related languages. Inter-personal SkillsoExcellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to nontechnical audiences and stakeholders at all levels.oAbility to work in a team both in a leadership position and as a member.oStrong leadership abilities and the capacity to mentor and guide development team members.oProblem-solving skills and the ability to think critically and strategically.oAbility to work on your own and collaboratively in a fast-paced environment.Qualifications:Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus. Certifications:ITIL V4 Foundation (as minimum)ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and/or Certified Implementation Specialist.Cloud certification (architect level) on relevant platform e.g. AWS/Azure/Google Cloud Our Offer:We are looking for a new employee for our Professional Service Team in UK. The successful candidate will be offered a competitive salary and extensive social benefits, such as Cycle Scheme, Sports Membership and flexible bank holidays. You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way. If you are interested, then we should get to know each other! Send your completed application documents to:Fusion Global Business SolutionsRosi Gonzalez JBRP1_UKTJ
Mid and South Essex NHS Foundation Trust Unified Desktop Windows 11 Engineer The closing date is 24 December 2025 Join Our Unified Desktop Team - Make a Meaningful Impact Across Our Hospitals We are seeking proactive and technically skilled individuals to join our Unified Desktop Team at Mid and South Essex NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting critical front line services by maintaining and upgrading the essential IT equipment used every day by both clinical and non clinical staff. About the Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day to day management, including HR related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring a collaborative and cohesive working environment. Our estate comprises tens of thousands of devices, including (but not limited to) iPods, iPads, desktop PCs, laptops, monitors, TVs, AV equipment, Unified Communications handsets, and various peripherals. You'll be responsible for the provisioning, replacement, and support of this equipment-ensuring all activity is scheduled at convenient times and completed to the highest technical standard. Where You'll Work: This is a cross site role. You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning. Support the Trust's end user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some of this equipment is used by clinicians, requiring prompt resolution in accordance with agreed SLAs. Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies. Participate in all aspects of Windows operating system readiness and upgrades, from data reporting and liaising with external suppliers to hardware installation and system testing. Develop end user and support documentation, including standard operating procedures where none exist, and contribute to the design and implementation of new processes. About us Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust. Job responsibilities Why Join Us? Be part of a highly valued team supporting vital NHS services. Work with a wide range of modern technologies. Help deliver seamless digital experiences that directly impact patient care. Collaborate with passionate colleagues in a supportive environment. For further information on this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. NHS experience Qualifications CompTIA + or equivalent Computer Science degree qualification or equivalent level of knowledge and expertise gained through experience. Other Full clean UK driving licence with access to own transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mid and South Essex NHS Foundation Trust £31,049 a year Per Annum (Pro Rota for Part Time)
Dec 13, 2025
Full time
Mid and South Essex NHS Foundation Trust Unified Desktop Windows 11 Engineer The closing date is 24 December 2025 Join Our Unified Desktop Team - Make a Meaningful Impact Across Our Hospitals We are seeking proactive and technically skilled individuals to join our Unified Desktop Team at Mid and South Essex NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting critical front line services by maintaining and upgrading the essential IT equipment used every day by both clinical and non clinical staff. About the Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day to day management, including HR related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring a collaborative and cohesive working environment. Our estate comprises tens of thousands of devices, including (but not limited to) iPods, iPads, desktop PCs, laptops, monitors, TVs, AV equipment, Unified Communications handsets, and various peripherals. You'll be responsible for the provisioning, replacement, and support of this equipment-ensuring all activity is scheduled at convenient times and completed to the highest technical standard. Where You'll Work: This is a cross site role. You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning. Support the Trust's end user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some of this equipment is used by clinicians, requiring prompt resolution in accordance with agreed SLAs. Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies. Participate in all aspects of Windows operating system readiness and upgrades, from data reporting and liaising with external suppliers to hardware installation and system testing. Develop end user and support documentation, including standard operating procedures where none exist, and contribute to the design and implementation of new processes. About us Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust. Job responsibilities Why Join Us? Be part of a highly valued team supporting vital NHS services. Work with a wide range of modern technologies. Help deliver seamless digital experiences that directly impact patient care. Collaborate with passionate colleagues in a supportive environment. For further information on this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. NHS experience Qualifications CompTIA + or equivalent Computer Science degree qualification or equivalent level of knowledge and expertise gained through experience. Other Full clean UK driving licence with access to own transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mid and South Essex NHS Foundation Trust £31,049 a year Per Annum (Pro Rota for Part Time)
We are seeking a highly skilled Senior Network Engineer with proven experience in Cisco networking. This is a senior technical role responsible for delivering resilient and secure LAN WAN and VPN infrastructure across a large and complex environment. Key responsibilities: Lead operational management of enterprise-wide voice and data networks Configure, maintain, and support Cisco network infrastructure including switches, firewalls, and access points Deliver secure and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required skills and experience: Strong practical experience with Cisco technologies in a senior or lead role Deep understanding of network design configuration and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable technical knowledge: Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity with Catalyst supervisor modules, power supplies, and fan systems Experience across Catalyst 2K to 9K and 6500 to 6800 module ranges Why apply? Join a supportive and forward-thinking IT team driving digital innovation Make a tangible impact on public sector IT infrastructure and service delivery Receive a competitive salary and public sector pension with significant 23.7% employer contribution Hybrid work flexibility supporting work-life balance If you are a Cisco specialist with a passion for delivering robust and secure network solutions and are looking to step into a senior leadership role, we would love to hear from you. Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
Dec 13, 2025
Full time
We are seeking a highly skilled Senior Network Engineer with proven experience in Cisco networking. This is a senior technical role responsible for delivering resilient and secure LAN WAN and VPN infrastructure across a large and complex environment. Key responsibilities: Lead operational management of enterprise-wide voice and data networks Configure, maintain, and support Cisco network infrastructure including switches, firewalls, and access points Deliver secure and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required skills and experience: Strong practical experience with Cisco technologies in a senior or lead role Deep understanding of network design configuration and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable technical knowledge: Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity with Catalyst supervisor modules, power supplies, and fan systems Experience across Catalyst 2K to 9K and 6500 to 6800 module ranges Why apply? Join a supportive and forward-thinking IT team driving digital innovation Make a tangible impact on public sector IT infrastructure and service delivery Receive a competitive salary and public sector pension with significant 23.7% employer contribution Hybrid work flexibility supporting work-life balance If you are a Cisco specialist with a passion for delivering robust and secure network solutions and are looking to step into a senior leadership role, we would love to hear from you. Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
Who are IDHL? At IDHL, we're more than a digital agency, we're a strategic partner to ambitious brands, helping them accelerate growth in the digital economy. Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence - all working closely together to create impact across channels. We're also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement. What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone. Your role as Service Desk Engineer: We are looking for a skilled Service Desk Engineer to provide expert technical support and deliver an exceptional experience to our internal teams. This role offers the opportunity to get involved in impactful IT projects and drive improvements that make a real difference across the business. Reporting directly to the Group IT Manager, you'll collaborate closely with colleagues to ensure our IT infrastructure is reliable, efficient, and prepared for future growth. If you're passionate about technology and eager to contribute your skills, this is a great opportunity to make a meaningful impact. Key Responsibilities Provide technical support, ensuring the prompt and effective resolution of service desk tickets Configure, maintain, and troubleshoot PCs, laptops, printers and peripherals. Take ownership of service desk calls and drive them to resolution, ensuring customer satisfaction Log, update, and document all incidents accurately within the service management platform Act as an escalation point for junior team members, offering guidance, mentorship, and support Escalate complex or unresolved issues to the appropriate teams in a timely manner Build and maintain strong relationships with internal stakeholders to ensure a positive IT support experience Ensure adherence to the Information Security Policy and best practices, assisting where required to identify and mitigate security threats Support the integration and management of emerging AI technologies to enhance operation and service delivery Assist the Infrastructure Engineers with system configurations, maintenance, and troubleshooting tasks Follow established processes and procedures, contributing to continuous improvement initiatives, including cybersecurity and AI-related enhancements Help the Group IT Manager in refining existing procedures and implementing new support protocols to enhance the Technology department Skills and Experience Strong organisational and communication skills Excellent troubleshooting and problem-solving abilities Methodical approach to diagnosing technical issues Familiarity with ITIL principles Good understanding of Microsoft operating systems and Office suite Working knowledge of Microsoft 365 and Microsoft Azure Awareness of cloud technologies and enthusiasm for emerging tech Basic understanding of artificial intelligence concepts and applications Knowledge of cybersecurity principles and best practices to protect systems and data
Dec 13, 2025
Full time
Who are IDHL? At IDHL, we're more than a digital agency, we're a strategic partner to ambitious brands, helping them accelerate growth in the digital economy. Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence - all working closely together to create impact across channels. We're also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement. What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone. Your role as Service Desk Engineer: We are looking for a skilled Service Desk Engineer to provide expert technical support and deliver an exceptional experience to our internal teams. This role offers the opportunity to get involved in impactful IT projects and drive improvements that make a real difference across the business. Reporting directly to the Group IT Manager, you'll collaborate closely with colleagues to ensure our IT infrastructure is reliable, efficient, and prepared for future growth. If you're passionate about technology and eager to contribute your skills, this is a great opportunity to make a meaningful impact. Key Responsibilities Provide technical support, ensuring the prompt and effective resolution of service desk tickets Configure, maintain, and troubleshoot PCs, laptops, printers and peripherals. Take ownership of service desk calls and drive them to resolution, ensuring customer satisfaction Log, update, and document all incidents accurately within the service management platform Act as an escalation point for junior team members, offering guidance, mentorship, and support Escalate complex or unresolved issues to the appropriate teams in a timely manner Build and maintain strong relationships with internal stakeholders to ensure a positive IT support experience Ensure adherence to the Information Security Policy and best practices, assisting where required to identify and mitigate security threats Support the integration and management of emerging AI technologies to enhance operation and service delivery Assist the Infrastructure Engineers with system configurations, maintenance, and troubleshooting tasks Follow established processes and procedures, contributing to continuous improvement initiatives, including cybersecurity and AI-related enhancements Help the Group IT Manager in refining existing procedures and implementing new support protocols to enhance the Technology department Skills and Experience Strong organisational and communication skills Excellent troubleshooting and problem-solving abilities Methodical approach to diagnosing technical issues Familiarity with ITIL principles Good understanding of Microsoft operating systems and Office suite Working knowledge of Microsoft 365 and Microsoft Azure Awareness of cloud technologies and enthusiasm for emerging tech Basic understanding of artificial intelligence concepts and applications Knowledge of cybersecurity principles and best practices to protect systems and data
A leading financial institution is seeking a professional to drive the adoption of AI solutions within ITIL processes. This role involves integrating cutting-edge automation and analytics into service management to enhance operational efficiency and continuity. The ideal candidate will possess strong skills in AI technologies and service optimization, coupled with departmental collaboration. They will support a culture of continuous improvement and leverage modern tooling to drive performance. This position offers substantial growth opportunities in a company focused on innovation.
Dec 13, 2025
Full time
A leading financial institution is seeking a professional to drive the adoption of AI solutions within ITIL processes. This role involves integrating cutting-edge automation and analytics into service management to enhance operational efficiency and continuity. The ideal candidate will possess strong skills in AI technologies and service optimization, coupled with departmental collaboration. They will support a culture of continuous improvement and leverage modern tooling to drive performance. This position offers substantial growth opportunities in a company focused on innovation.
Join Our Affidea Team as a Clinical IT Project Specialist We're looking for a proactive, hands on Clinical IT professional to help deliver high impact technology projects across the UK and Ireland. From PACS/RIS migrations and new clinic integrations to workflow optimisation and IT enablement for new hospitals, you'll play a key role in ensuring clinical teams have the digital tools they need to deliver outstanding patient care. In this dynamic, nationwide role, you'll take ownership of projects end to end-driving planning, execution, and delivery while working closely with clinical, technical, and operational stakeholders. You'll be deeply involved in the technical detail, supporting configuration, testing, troubleshooting, and on site deployment to make sure every implementation runs smoothly with minimal disruption to clinical services. You'll collaborate with vendors, coordinate installations and integrations, shape UAT programmes, support go live activities, and provide early life support. With a strong eye for workflow efficiency, you'll analyse current processes, identify gaps, and recommend improvements that elevate user experience and operational performance. If you thrive in a fast paced environment, enjoy solving problems, and are willing to travel regularly to clinical sites, this role offers the opportunity to make a tangible impact on healthcare delivery. Strong communication, ownership, and organisation skills are essential, along with a commitment to compliance, documentation standards, and continuous improvement. Become part of a team where your expertise in Clinical IT will directly support better outcomes for clinicians, patients, and healthcare organisations across the UK and Ireland. Essential Proven experience delivering IT or Clinical IT projects in healthcare environments. Strong understanding of PACS/RIS systems, medical imaging workflows, and clinical operations. Ability to work independently and manage multiple concurrent projects. Strong documentation, organisational, and communication skills. Desirable ITIL Foundation Prince2 Foundation / AgilePM Foundation Experience with Sectra, Biotronics or other imaging systems and/or Experience working in radiology, outpatient clinics, diagnostics, or acute healthcare settings. Technical awareness of servers, networks, integrations, cloud/hosted environments Experience using project management and collaboration tools such as Wrike, Jira, etc is an advantage.
Dec 12, 2025
Full time
Join Our Affidea Team as a Clinical IT Project Specialist We're looking for a proactive, hands on Clinical IT professional to help deliver high impact technology projects across the UK and Ireland. From PACS/RIS migrations and new clinic integrations to workflow optimisation and IT enablement for new hospitals, you'll play a key role in ensuring clinical teams have the digital tools they need to deliver outstanding patient care. In this dynamic, nationwide role, you'll take ownership of projects end to end-driving planning, execution, and delivery while working closely with clinical, technical, and operational stakeholders. You'll be deeply involved in the technical detail, supporting configuration, testing, troubleshooting, and on site deployment to make sure every implementation runs smoothly with minimal disruption to clinical services. You'll collaborate with vendors, coordinate installations and integrations, shape UAT programmes, support go live activities, and provide early life support. With a strong eye for workflow efficiency, you'll analyse current processes, identify gaps, and recommend improvements that elevate user experience and operational performance. If you thrive in a fast paced environment, enjoy solving problems, and are willing to travel regularly to clinical sites, this role offers the opportunity to make a tangible impact on healthcare delivery. Strong communication, ownership, and organisation skills are essential, along with a commitment to compliance, documentation standards, and continuous improvement. Become part of a team where your expertise in Clinical IT will directly support better outcomes for clinicians, patients, and healthcare organisations across the UK and Ireland. Essential Proven experience delivering IT or Clinical IT projects in healthcare environments. Strong understanding of PACS/RIS systems, medical imaging workflows, and clinical operations. Ability to work independently and manage multiple concurrent projects. Strong documentation, organisational, and communication skills. Desirable ITIL Foundation Prince2 Foundation / AgilePM Foundation Experience with Sectra, Biotronics or other imaging systems and/or Experience working in radiology, outpatient clinics, diagnostics, or acute healthcare settings. Technical awareness of servers, networks, integrations, cloud/hosted environments Experience using project management and collaboration tools such as Wrike, Jira, etc is an advantage.
View our cookie policy .Investment Platform Specialist page is loaded Investment Platform Specialistlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (10 days left to apply)job requisition id: R Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Role & Department We are seeking an Investment Platform Specialist to join our Asset Management Technology team. This is a front office role support role, focused on the Order Management System (OMS) and connected applications and Trading Venues. The team supports operations for the OMS across global regions APAC, EMEA and AMRS. You'll work at the intersection of technology, investment products and business operations supporting the delivery and performance of investment solutions.In Investments Technology, our Asset Management Tribe supports the products and processes employed by our asset management business. The tribe comprises a number of squads who are responsible for developing, maintaining and supporting the critical suite of applications and technologies. Key Responsibilities Dealer facing support as a key point of contact for portfolio managers, dealers and third-party vendors connected with our investment platform. Provide real-time support for trade execution and the investment management system (Charles River IMS) Ensure compliance with regulatory and operational standards. Oversee the functionality and performance of investment platforms, the identification, logging and resolution of defects. Collaborate within the Asset Management Tribe to enhance platform features or resolve technical issues. Working with end users to identify improvements to workflows and how we extract as much value as possible from our systems. Ensure the platform supports front office needs like order routing, pricing, and reporting. Working closely with other team members to provide full global service and share best practices. Work with service partners and vendors to ensure requirements of our business are being met. Working with internal stakeholders through business-as-usual tasks and project work. Performing some regular tasks around these systems which are key to business processes. Designing and documenting processes and procedures for both BAU investment activities and support. Involvement in projects and platform enhancement initiatives, particularly on platform maintenance Develop awareness of the industry and an understanding of common problems, issues and solutions. About the Candidate The ideal candidate will possess the following: Customer focus - works to understand business requirements and recommends practical and timely solutions Analytical skills and SQL/Excel proficiency Experience of FIX and desk based dealing applications in an enterprise environment Understanding of investment products (funds, ETFs, equities, fixed income, OTC) Experience with front office systems and knowledge of trade lifecycle and settlement processes Experience of Windows Server environments Excellent communication for liaising with stakeholders and internal teams Experience of support ticketing systems such as Service Now, JIRA or equivalent Desirable Skills Experience in an Investment Management environment Understanding of Charles River Investment Management System (CRIMS) Understanding of Enterprise Scheduling Systems ITIL v4 Foundation ITIL Service Operations Powershell scripting or equivalent scripting language Network understanding including TelnetWe are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do . An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.At Aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business., where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Dec 12, 2025
Full time
View our cookie policy .Investment Platform Specialist page is loaded Investment Platform Specialistlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (10 days left to apply)job requisition id: R Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Role & Department We are seeking an Investment Platform Specialist to join our Asset Management Technology team. This is a front office role support role, focused on the Order Management System (OMS) and connected applications and Trading Venues. The team supports operations for the OMS across global regions APAC, EMEA and AMRS. You'll work at the intersection of technology, investment products and business operations supporting the delivery and performance of investment solutions.In Investments Technology, our Asset Management Tribe supports the products and processes employed by our asset management business. The tribe comprises a number of squads who are responsible for developing, maintaining and supporting the critical suite of applications and technologies. Key Responsibilities Dealer facing support as a key point of contact for portfolio managers, dealers and third-party vendors connected with our investment platform. Provide real-time support for trade execution and the investment management system (Charles River IMS) Ensure compliance with regulatory and operational standards. Oversee the functionality and performance of investment platforms, the identification, logging and resolution of defects. Collaborate within the Asset Management Tribe to enhance platform features or resolve technical issues. Working with end users to identify improvements to workflows and how we extract as much value as possible from our systems. Ensure the platform supports front office needs like order routing, pricing, and reporting. Working closely with other team members to provide full global service and share best practices. Work with service partners and vendors to ensure requirements of our business are being met. Working with internal stakeholders through business-as-usual tasks and project work. Performing some regular tasks around these systems which are key to business processes. Designing and documenting processes and procedures for both BAU investment activities and support. Involvement in projects and platform enhancement initiatives, particularly on platform maintenance Develop awareness of the industry and an understanding of common problems, issues and solutions. About the Candidate The ideal candidate will possess the following: Customer focus - works to understand business requirements and recommends practical and timely solutions Analytical skills and SQL/Excel proficiency Experience of FIX and desk based dealing applications in an enterprise environment Understanding of investment products (funds, ETFs, equities, fixed income, OTC) Experience with front office systems and knowledge of trade lifecycle and settlement processes Experience of Windows Server environments Excellent communication for liaising with stakeholders and internal teams Experience of support ticketing systems such as Service Now, JIRA or equivalent Desirable Skills Experience in an Investment Management environment Understanding of Charles River Investment Management System (CRIMS) Understanding of Enterprise Scheduling Systems ITIL v4 Foundation ITIL Service Operations Powershell scripting or equivalent scripting language Network understanding including TelnetWe are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do . An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.At Aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business., where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Lead the adoption and integration of solutions like automation, predictive analytics, and intelligent incident management. Ensure our service operations are modernized and ready for the future. By championing AI innovation, you will help shape a culture where data-driven insights and advanced technologies drive continuous improvement and operational excellence! Key responsibilities: Lead the design, implementation, and integration of AI-driven solutions to automate ITIL processes, enable predictive analytics, and deliver intelligent service management improvements. Drive innovation within ITIL processes, introducing automation and modern tooling. Analyse and optimise incident, problem, and change workflows for efficiency and resilience. Implement new technologies to improve service delivery and reduce operational risk. Collaborate with engineering teams to design and deploy solutions that enhance reliability. Lead service improvement initiatives, including monitoring, alerting, and predictive analytics. Mentor colleagues on innovative practices and emerging technologies. Contribute to strategic planning and technical decision-making across the platform.If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need Ability to evaluate AI technologies, design AI-driven solutions, and integrate them into ITIL processes to enhance automation, predictive analytics, and service optimisation. Strong understanding of ITIL principles and experience in service management. Proven track record of driving process improvement and implementing automation. Understanding of supervised, unsupervised, and reinforcement learning; experience with neural networks (CNNs, RNNs, LLMs). Ability to clean, preprocess, visualise, and analyse large datasets; strong grasp of statistics. Skills in deploying models to production, maintaining ML pipelines, and using cloud platforms (AWS, Azure, GCP). Building and integrating APIs for AI solutions. Proficiency with Git and modern development practices. Ability to evaluate and introduce emerging technologies to improve service delivery. Excellent stakeholder management and communication skills. Self-motivated with a continuous improvement and innovation mindset. Experience with monitoring and observability tools (e.g., Dynatrace, Splunk). Desirable experience Strong skills in Python (most common), plus Java, C++, or R. Familiarity with libraries like TensorFlow, PyTorch, and scikit-learn. Knowledge of cloud platforms (Azure, GCP, OCP). Understanding of regulatory and compliance requirements in financial services. Familiarity with Site Reliability Engineering principles. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Join our journey. This role is pivotal in evolving our IT Service Management capability, embedding innovation into ITIL practices, and enhancing the efficiency, reliability, and scalability of our services. A core focus of this position is leveraging artificial intelligence to transform how we manage and improve ITIL processes!With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Dec 12, 2025
Full time
Lead the adoption and integration of solutions like automation, predictive analytics, and intelligent incident management. Ensure our service operations are modernized and ready for the future. By championing AI innovation, you will help shape a culture where data-driven insights and advanced technologies drive continuous improvement and operational excellence! Key responsibilities: Lead the design, implementation, and integration of AI-driven solutions to automate ITIL processes, enable predictive analytics, and deliver intelligent service management improvements. Drive innovation within ITIL processes, introducing automation and modern tooling. Analyse and optimise incident, problem, and change workflows for efficiency and resilience. Implement new technologies to improve service delivery and reduce operational risk. Collaborate with engineering teams to design and deploy solutions that enhance reliability. Lead service improvement initiatives, including monitoring, alerting, and predictive analytics. Mentor colleagues on innovative practices and emerging technologies. Contribute to strategic planning and technical decision-making across the platform.If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need Ability to evaluate AI technologies, design AI-driven solutions, and integrate them into ITIL processes to enhance automation, predictive analytics, and service optimisation. Strong understanding of ITIL principles and experience in service management. Proven track record of driving process improvement and implementing automation. Understanding of supervised, unsupervised, and reinforcement learning; experience with neural networks (CNNs, RNNs, LLMs). Ability to clean, preprocess, visualise, and analyse large datasets; strong grasp of statistics. Skills in deploying models to production, maintaining ML pipelines, and using cloud platforms (AWS, Azure, GCP). Building and integrating APIs for AI solutions. Proficiency with Git and modern development practices. Ability to evaluate and introduce emerging technologies to improve service delivery. Excellent stakeholder management and communication skills. Self-motivated with a continuous improvement and innovation mindset. Experience with monitoring and observability tools (e.g., Dynatrace, Splunk). Desirable experience Strong skills in Python (most common), plus Java, C++, or R. Familiarity with libraries like TensorFlow, PyTorch, and scikit-learn. Knowledge of cloud platforms (Azure, GCP, OCP). Understanding of regulatory and compliance requirements in financial services. Familiarity with Site Reliability Engineering principles. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Join our journey. This role is pivotal in evolving our IT Service Management capability, embedding innovation into ITIL practices, and enhancing the efficiency, reliability, and scalability of our services. A core focus of this position is leveraging artificial intelligence to transform how we manage and improve ITIL processes!With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Overview Service Delivery & Release Manager - Cheltenham Finova is the UK's largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders and equity release providers - plus a network of 2,400+ brokers - stay ahead of the market. We offer a flexible, proven suite of software that covers the full customer journey - from mortgage and savings origination to servicing and CRM. Backed by an open architecture and a team with deep industry expertise, our platform is built to scale. Today, we process over £50 billion in loans each year, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. For Lenders Finova off a flexible, modular technology suite designed to help lenders move faster, scale efficiently, and deliver standout digital experiences. You can run your entire mortgage and savings business on Finova - or just use the modules you need, tailored by our team or configured in-house through our low-code platform. Our solutions include: Lending - end-to-end mortgage and specialist lending software built for speed, flexibility, and scale. Decisioning - powerful tools for smarter, more personalised lending decisions. Servicing - intuitive workflows and automation to simplify day-to-day account management and customer servicing. Savings - configurable onboarding and customer engagement tools across all savings products. Intermediary Manager - broker relationship and compliance management, powered by real-time external data. Broker ID - fast, automated broker verification and compliance tracking using KYB, KYC, and live monitoring from public data sources. Lenders use Finova to launch products faster, process applications up to 50% more efficiently, and reduce operational costs - all while staying fully compliant in a fast-moving market. What will you be doing? please note this role will require some out of hours working, therefore the ability to work flexibly is a must have (further details below)! Full awareness of any production activity for your allocated clients in your portfolio(s) i.e. patch & releases, key incidents. Plus awareness of - DR tests, Pen tests etc. (Managed by Hosted Ops team) - and ensure all production updates / activities are logged on the portfolio calendar Help to ensure resolutions within SLAs / chase blocked issues outside of the first line team - looking to improve service performance metrics - in conjunction with the Service Desk Manager(s) and Service Operation Manager(s) Prepare for and deliver monthly service reviews to your clients (or quarterly where applicable) - as well as attendance as required to any monthly governance reviews or quarterly business reviews (run by CSAMs) and provision of any necessary service content (i.e. monthly pack or quarterly service slide(s). Carry out additional mid-month service touchpoints where a client would benefit to support building a good relationship with your client in all aspects of service to ensure the client feels valued. Chase up on client problems / hotspots - work with clients to confirm priorities - and talk through with the Finova Problem team (& any areas that need to support resolution) to ensure priority given accordingly Plan, coordinate, and oversee all activities related to the deployment of software releases, ensuring alignment with business objectives and ITIL best practices - agree dates with Hosted Ops team, line up resource for deployment & support. Subject to current or revised release practices within your portfolio(s). n.b. This will include some weekend and early evening activities from time to time. Collaborate with the appropriate project and/or support teams to define release schedules, identify dependencies, and mitigate risks associated with the release process. About You: In terms of your experience, your attitude is everything, but we'd particularly love to see your: please note this role will require some out of hours working, therefore the ability to work flexibly is a must have! Client relationship experience across MSP (Multi Service provider, supporting multiple clients) Knowledge and experience with Microsoft Office suite (especially PowerPoint and excel) ITIL aligned background would be preferable but not essential Knowledge of a working service desk and what 'world-class service' should entail Exceptional communication skills (written / verbal / listening) Excellent customer service skills with demonstrable client empathy Understanding that all clients are different and tailoring your approach to their needs/contracts/ways of working A calm approach to in what at times can be a fast and demanding area of the business to ensure our clients have confidence in our actions and feel they are a valued member of our client base. A passion for problem solving / providing a good service to our clients What We Offer: Flexible Working: 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year, and a flexible hybrid working policy. Looking After You: Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP. Family-Friendly Policies: Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss. Extra Perks: Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups. Giving Back: One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out-we'd love to discuss how your skills and experiences align with our needs.
Dec 10, 2025
Full time
Overview Service Delivery & Release Manager - Cheltenham Finova is the UK's largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders and equity release providers - plus a network of 2,400+ brokers - stay ahead of the market. We offer a flexible, proven suite of software that covers the full customer journey - from mortgage and savings origination to servicing and CRM. Backed by an open architecture and a team with deep industry expertise, our platform is built to scale. Today, we process over £50 billion in loans each year, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. For Lenders Finova off a flexible, modular technology suite designed to help lenders move faster, scale efficiently, and deliver standout digital experiences. You can run your entire mortgage and savings business on Finova - or just use the modules you need, tailored by our team or configured in-house through our low-code platform. Our solutions include: Lending - end-to-end mortgage and specialist lending software built for speed, flexibility, and scale. Decisioning - powerful tools for smarter, more personalised lending decisions. Servicing - intuitive workflows and automation to simplify day-to-day account management and customer servicing. Savings - configurable onboarding and customer engagement tools across all savings products. Intermediary Manager - broker relationship and compliance management, powered by real-time external data. Broker ID - fast, automated broker verification and compliance tracking using KYB, KYC, and live monitoring from public data sources. Lenders use Finova to launch products faster, process applications up to 50% more efficiently, and reduce operational costs - all while staying fully compliant in a fast-moving market. What will you be doing? please note this role will require some out of hours working, therefore the ability to work flexibly is a must have (further details below)! Full awareness of any production activity for your allocated clients in your portfolio(s) i.e. patch & releases, key incidents. Plus awareness of - DR tests, Pen tests etc. (Managed by Hosted Ops team) - and ensure all production updates / activities are logged on the portfolio calendar Help to ensure resolutions within SLAs / chase blocked issues outside of the first line team - looking to improve service performance metrics - in conjunction with the Service Desk Manager(s) and Service Operation Manager(s) Prepare for and deliver monthly service reviews to your clients (or quarterly where applicable) - as well as attendance as required to any monthly governance reviews or quarterly business reviews (run by CSAMs) and provision of any necessary service content (i.e. monthly pack or quarterly service slide(s). Carry out additional mid-month service touchpoints where a client would benefit to support building a good relationship with your client in all aspects of service to ensure the client feels valued. Chase up on client problems / hotspots - work with clients to confirm priorities - and talk through with the Finova Problem team (& any areas that need to support resolution) to ensure priority given accordingly Plan, coordinate, and oversee all activities related to the deployment of software releases, ensuring alignment with business objectives and ITIL best practices - agree dates with Hosted Ops team, line up resource for deployment & support. Subject to current or revised release practices within your portfolio(s). n.b. This will include some weekend and early evening activities from time to time. Collaborate with the appropriate project and/or support teams to define release schedules, identify dependencies, and mitigate risks associated with the release process. About You: In terms of your experience, your attitude is everything, but we'd particularly love to see your: please note this role will require some out of hours working, therefore the ability to work flexibly is a must have! Client relationship experience across MSP (Multi Service provider, supporting multiple clients) Knowledge and experience with Microsoft Office suite (especially PowerPoint and excel) ITIL aligned background would be preferable but not essential Knowledge of a working service desk and what 'world-class service' should entail Exceptional communication skills (written / verbal / listening) Excellent customer service skills with demonstrable client empathy Understanding that all clients are different and tailoring your approach to their needs/contracts/ways of working A calm approach to in what at times can be a fast and demanding area of the business to ensure our clients have confidence in our actions and feel they are a valued member of our client base. A passion for problem solving / providing a good service to our clients What We Offer: Flexible Working: 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year, and a flexible hybrid working policy. Looking After You: Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP. Family-Friendly Policies: Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss. Extra Perks: Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups. Giving Back: One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out-we'd love to discuss how your skills and experiences align with our needs.
Associate Director, Core Banking Transformation Lead, Operations Industry & Domain Solutions, Technology & Transformation Basic information Location Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 15-Aug-2025 20105 Connect to your Industry The banking industry has been revolutionised by digital challenger banks and a vast FinTech landscape. Digital Banking Solutions is a Deloitte Operations Industry & Domain Solutions team who adopts a technology focused approach in delivering business benefit to our clients. Our banking clients engage us to solve their most complex problems, help shape technology strategies and most importantly, to deliver those strategies through modern technology solutions. As part of this team, you'll work alongside a team of Banking specialists from across retail & commercial banking, where you will take an active role in shaping and architecting transformational solutions for our clients. You'll be working with likeminded Subject-Matter Experts and be a pivotal part of our growing solution architecture capability. Our clients range from the largest, most important Banks and Financial Institutions from across the UK, Europe, and the Middle East, to the modern digital challenger banks and the FinTech companies that help them grow. With our global alliances with key technology partners, you will help us strive to deliver modern, innovation and cutting-edge technology to our clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As an Associate Director, you will play a pivotal role in shaping and delivering core banking transformation projects for our clients. Your responsibilities will vary depending on the client and project phase, but will consistently involve: Leading the design and implementation of modular and composable core banking solutions: This includes understanding the client's current state, defining future state architecture, and identifying the optimal components for deployment. Deep understanding of modular architecture principles and their application in core banking ecosystem is crucial. Advising senior stakeholders throughout the assessment, selection and implementation of next-generation core banking platforms based on client need and in-depth understanding of the core banking vendor landscape: experience with platforms such as 10x, Thought Machine, Mambu & Starling engine is essential. Managing requirements gathering and solution design: You will work closely with product owners, solution architects, development teams, and programme managers, leveraging agile methodologies throughout the software delivery lifecycle. This includes backlog definition, story mapping, writing user stories and developing design documents. Appreciation of emerging technology and trends in banking with an understanding and knowledge of different players in the core banking ecosystem, ranging from specialized cores to Banking-as-Service solutions. Understanding of core banking modules, including knowledge of front, middle, and/or back-office capabilities and key trends impacting these capabilities in the market. Acting as point of contact for key Core Banking partners, managing relationships with them and ensuring their capabilities meet the need of our clients. Overseeing programme management efforts and coordinating multiple interconnected workstreams to ensure alignment and successful delivery of core banking solutions. Collaborating with engineering and platform teams on tasks such as setting up environments, configuration and supporting technical and product aspects of various core implementations. Driving data-driven decisions and process optimisation: You will leverage data analysis to inform design choices and ensure efficient processes. Mentoring and coaching team members: You will contribute to the development of our business analysis capability by guiding and supporting less experienced colleagues. Building and maintaining strong client relationships: You will collaborate effectively with stakeholders across IT, operations, and risk. Leading business development: you will lead pre-sales activities, bid preparation, requests for proposal and client presentations. Connect to your skills and professional experience You are an enthusiastic, passionate, independent thinker. These attributes will help you work with your teams to drive change and real impact in the banking industry, demonstrating your excellent communication and presentation skills. You are technically minded and enjoy solving complex problems. You enjoy challenging yourself with new problems and bring a technical mindset and skillset to reaching into the detail of complex problems to identify and deliver technical solutions. You are on the pulse of the banking industry. You are up to date on the latest banking trends and technology. You know the problems our clients face and the solutions available to resolve them. The essentials: We are recruiting candidates with the following experience: Experience of working with Next Gen Core Banking Solutions (specifically 10x, Thought Machine, Mambu, Starling Engine). Excellent stakeholder management and communication skills with the ability to engage and influence senior stakeholders and a broad range of individuals and teams across various disciplines. Experience in advising clients throughout the selection and shortlisting process of core banking solutions based on their need and deep understanding of the market landscape. Experience of core system modernisation (in particular within Banking but broader FS would be helpful) with a track record of high performance and success in your role delivering change and transformation for your end client. Experience in leading business development such as leading bids, requests for proposals, and client presentations. Experience of complex systems integration programmes preferably with FS example of this could include new core integration into existing legacy architecture and required migration activities. End user focused requirements definition/technical design experience in a banking or other highly regulated environment, leveraging agile ways of working from backlog definition, story mapping and writing epics/user stories to support the software delivery lifecycle. Experience in working with technical stakeholders to create and shape technical solution designs leveraging latest thinking on architectural approaches, e.g. modular architecture. Working closely and collaborating with internal and client stakeholders to understand and articulate challenges to implement overall vision. The Desirables: Experience or understanding of banking products, processes, and technologies in areas such as: Commercial and/or Retail banking including but not limited to; products such as payments, mortgages, lending, trade and supply chain finance, cash management and liquidity. Digital channels including but not limited to; mobile, web and Relationship Manager focused channels. Digital platforms and technologies including but not limited to; cloud, API/Microservices, data and analytics. Experience of successfully managing small teams, leading technology implementations within the banking sector and building and maintaining relationships with external stakeholders. Experienced of guiding and coaching junior talent through challenging situations and providing honest and constructive development points. Working with engineering and test teams to help translate and communicate technical designs during implementation to help deliver solutions to end users. Appreciation of emerging technology and trends in banking with an understanding and knowledge of different players in the banking ecosystem, ranging from FinTechs to established global technology providers. Proficiency with data modelling and working with UML diagrams to support design activities. Strong proficiency in key day to day applications such as Microsoft Office, Jira and Confluence. Recognised certification(s) in one of the modular core solutions such as Mambu, 10X and TM. Preferably you will also have: Industry certifications such as Scrum Master, Product Owner, BCS, ITIL, TOGAF, and Cloud certifications such as AWS/GCP/Azure among others. Proficiency or experience with a software development language e.g. Java, Python, SQL, HTML, JSON. At Deloitte we champion individuality, and we understand that our differences are what keep us strong, successful, and diverse . click apply for full job details
Dec 10, 2025
Full time
Associate Director, Core Banking Transformation Lead, Operations Industry & Domain Solutions, Technology & Transformation Basic information Location Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 15-Aug-2025 20105 Connect to your Industry The banking industry has been revolutionised by digital challenger banks and a vast FinTech landscape. Digital Banking Solutions is a Deloitte Operations Industry & Domain Solutions team who adopts a technology focused approach in delivering business benefit to our clients. Our banking clients engage us to solve their most complex problems, help shape technology strategies and most importantly, to deliver those strategies through modern technology solutions. As part of this team, you'll work alongside a team of Banking specialists from across retail & commercial banking, where you will take an active role in shaping and architecting transformational solutions for our clients. You'll be working with likeminded Subject-Matter Experts and be a pivotal part of our growing solution architecture capability. Our clients range from the largest, most important Banks and Financial Institutions from across the UK, Europe, and the Middle East, to the modern digital challenger banks and the FinTech companies that help them grow. With our global alliances with key technology partners, you will help us strive to deliver modern, innovation and cutting-edge technology to our clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As an Associate Director, you will play a pivotal role in shaping and delivering core banking transformation projects for our clients. Your responsibilities will vary depending on the client and project phase, but will consistently involve: Leading the design and implementation of modular and composable core banking solutions: This includes understanding the client's current state, defining future state architecture, and identifying the optimal components for deployment. Deep understanding of modular architecture principles and their application in core banking ecosystem is crucial. Advising senior stakeholders throughout the assessment, selection and implementation of next-generation core banking platforms based on client need and in-depth understanding of the core banking vendor landscape: experience with platforms such as 10x, Thought Machine, Mambu & Starling engine is essential. Managing requirements gathering and solution design: You will work closely with product owners, solution architects, development teams, and programme managers, leveraging agile methodologies throughout the software delivery lifecycle. This includes backlog definition, story mapping, writing user stories and developing design documents. Appreciation of emerging technology and trends in banking with an understanding and knowledge of different players in the core banking ecosystem, ranging from specialized cores to Banking-as-Service solutions. Understanding of core banking modules, including knowledge of front, middle, and/or back-office capabilities and key trends impacting these capabilities in the market. Acting as point of contact for key Core Banking partners, managing relationships with them and ensuring their capabilities meet the need of our clients. Overseeing programme management efforts and coordinating multiple interconnected workstreams to ensure alignment and successful delivery of core banking solutions. Collaborating with engineering and platform teams on tasks such as setting up environments, configuration and supporting technical and product aspects of various core implementations. Driving data-driven decisions and process optimisation: You will leverage data analysis to inform design choices and ensure efficient processes. Mentoring and coaching team members: You will contribute to the development of our business analysis capability by guiding and supporting less experienced colleagues. Building and maintaining strong client relationships: You will collaborate effectively with stakeholders across IT, operations, and risk. Leading business development: you will lead pre-sales activities, bid preparation, requests for proposal and client presentations. Connect to your skills and professional experience You are an enthusiastic, passionate, independent thinker. These attributes will help you work with your teams to drive change and real impact in the banking industry, demonstrating your excellent communication and presentation skills. You are technically minded and enjoy solving complex problems. You enjoy challenging yourself with new problems and bring a technical mindset and skillset to reaching into the detail of complex problems to identify and deliver technical solutions. You are on the pulse of the banking industry. You are up to date on the latest banking trends and technology. You know the problems our clients face and the solutions available to resolve them. The essentials: We are recruiting candidates with the following experience: Experience of working with Next Gen Core Banking Solutions (specifically 10x, Thought Machine, Mambu, Starling Engine). Excellent stakeholder management and communication skills with the ability to engage and influence senior stakeholders and a broad range of individuals and teams across various disciplines. Experience in advising clients throughout the selection and shortlisting process of core banking solutions based on their need and deep understanding of the market landscape. Experience of core system modernisation (in particular within Banking but broader FS would be helpful) with a track record of high performance and success in your role delivering change and transformation for your end client. Experience in leading business development such as leading bids, requests for proposals, and client presentations. Experience of complex systems integration programmes preferably with FS example of this could include new core integration into existing legacy architecture and required migration activities. End user focused requirements definition/technical design experience in a banking or other highly regulated environment, leveraging agile ways of working from backlog definition, story mapping and writing epics/user stories to support the software delivery lifecycle. Experience in working with technical stakeholders to create and shape technical solution designs leveraging latest thinking on architectural approaches, e.g. modular architecture. Working closely and collaborating with internal and client stakeholders to understand and articulate challenges to implement overall vision. The Desirables: Experience or understanding of banking products, processes, and technologies in areas such as: Commercial and/or Retail banking including but not limited to; products such as payments, mortgages, lending, trade and supply chain finance, cash management and liquidity. Digital channels including but not limited to; mobile, web and Relationship Manager focused channels. Digital platforms and technologies including but not limited to; cloud, API/Microservices, data and analytics. Experience of successfully managing small teams, leading technology implementations within the banking sector and building and maintaining relationships with external stakeholders. Experienced of guiding and coaching junior talent through challenging situations and providing honest and constructive development points. Working with engineering and test teams to help translate and communicate technical designs during implementation to help deliver solutions to end users. Appreciation of emerging technology and trends in banking with an understanding and knowledge of different players in the banking ecosystem, ranging from FinTechs to established global technology providers. Proficiency with data modelling and working with UML diagrams to support design activities. Strong proficiency in key day to day applications such as Microsoft Office, Jira and Confluence. Recognised certification(s) in one of the modular core solutions such as Mambu, 10X and TM. Preferably you will also have: Industry certifications such as Scrum Master, Product Owner, BCS, ITIL, TOGAF, and Cloud certifications such as AWS/GCP/Azure among others. Proficiency or experience with a software development language e.g. Java, Python, SQL, HTML, JSON. At Deloitte we champion individuality, and we understand that our differences are what keep us strong, successful, and diverse . click apply for full job details
About the Role Due to retirement, we are seeking an experienced Head of SAP Support Services to lead our SAP Support Centre and oversee the delivery of exceptional support services to our customers. This role is central to ensuring the smooth operation of our SAP support function, driving service excellence, and maintaining trusted customer relationships. As the leader of our SAP Support Centre, you will be responsible for managing the performance of the support team, ensuring effective resolution of incidents and service requests, and continuously improving service delivery. You will also act as Service Delivery Manager for key customers and Account Manager for selected clients, building strong relationships and ensuring their SAP systems are optimised to meet business needs. Key Responsibilities Lead and manage the SAP Support Centre team, including application and technical specialists. Own the delivery of SAP support services across public cloud, private cloud, any-premise and on-premise. Serve as Service Delivery Manager for key customers, ensuring SLA compliance and proactive service improvements. Act as Account Manager for assigned customers, developing strong relationships and identifying opportunities for added value. Oversee incident, problem, change, and release management processes. Ensure continual service improvement through monitoring, reporting, and feedback. Drive knowledge sharing and skills development within the support team. Collaborate with sales, consulting, and project teams to ensure seamless customer experience. Skills & Experience Proven experience in managing SAP application and technical support services. Strong knowledge of SAP S/4HANA (cloud and on-premise) and SAP ECC environments. Demonstrated leadership skills with experience managing support teams. Customer-focused mindset with strong service delivery and account management expertise. Excellent communication, stakeholder management, and problem-solving skills. ITIL knowledge or certification desirable. Why Join Us? Lead a high-performing SAP support organisation with a strong customer base. Opportunity to shape the future of SAP support services across multiple environments. Collaborative and supportive company culture.
Dec 10, 2025
Full time
About the Role Due to retirement, we are seeking an experienced Head of SAP Support Services to lead our SAP Support Centre and oversee the delivery of exceptional support services to our customers. This role is central to ensuring the smooth operation of our SAP support function, driving service excellence, and maintaining trusted customer relationships. As the leader of our SAP Support Centre, you will be responsible for managing the performance of the support team, ensuring effective resolution of incidents and service requests, and continuously improving service delivery. You will also act as Service Delivery Manager for key customers and Account Manager for selected clients, building strong relationships and ensuring their SAP systems are optimised to meet business needs. Key Responsibilities Lead and manage the SAP Support Centre team, including application and technical specialists. Own the delivery of SAP support services across public cloud, private cloud, any-premise and on-premise. Serve as Service Delivery Manager for key customers, ensuring SLA compliance and proactive service improvements. Act as Account Manager for assigned customers, developing strong relationships and identifying opportunities for added value. Oversee incident, problem, change, and release management processes. Ensure continual service improvement through monitoring, reporting, and feedback. Drive knowledge sharing and skills development within the support team. Collaborate with sales, consulting, and project teams to ensure seamless customer experience. Skills & Experience Proven experience in managing SAP application and technical support services. Strong knowledge of SAP S/4HANA (cloud and on-premise) and SAP ECC environments. Demonstrated leadership skills with experience managing support teams. Customer-focused mindset with strong service delivery and account management expertise. Excellent communication, stakeholder management, and problem-solving skills. ITIL knowledge or certification desirable. Why Join Us? Lead a high-performing SAP support organisation with a strong customer base. Opportunity to shape the future of SAP support services across multiple environments. Collaborative and supportive company culture.
