102 jobs found

Service Desk Team Lead - 1st Line Support Location : Portsmouth Salary : 33,000 Role Overview We are looking for an enthusiastic and experienced Service Desk Team Lead to oversee a team of 1st Line Support Analysts. You will ensure excellent service delivery to clients by managing the team responsible for handling reactive and proactive customer requests across multiple channels, including ITSM platforms, phone, chat, and email. Your primary focus will be ensuring smooth operations, meeting service level agreements (SLAs), and fostering a positive and productive team environment. You will also play a key role in improving processes and developing team members' technical and customer service skills. Key Responsibilities Team Management Lead and mentor the 1st Line Support team, ensuring they deliver a high level of customer service. Develop and manage individual Performance Development Plans and conduct regular performance reviews. Recruit, train, and develop team members to enhance their technical and customer service skills. Oversee shift schedules to ensure adequate support coverage during business hours. Encourage a culture of continuous improvement and collaboration within the team. Ensure all changes to support processes and tools are communicated effectively to the team. Service Management & Reporting Manage ticket quality, ensuring compliance with SLAs and KPIs, and provide regular feedback to the team. Use performance metrics to identify areas for improvement and implement enhancements. Collaborate with Service Delivery Managers to ensure clients receive exceptional support. Maintain an awareness of customer needs and service agreements to deliver tailored solutions. Produce regular and ad hoc reports on team performance and service delivery metrics. Create and maintain accurate documentation, including procedures, Knowledge Base articles, and technical resolutions. Skills and Qualifications Required Technical Skills Strong knowledge of ITSM platforms and ticketing systems. Familiarity with common IT support tools and monitoring systems. Understanding of ITIL frameworks and best practices. Experience in creating and maintaining support documentation. Leadership and Management Skills Proven ability to manage and motivate a support team effectively. Experience in developing and implementing training plans. Strong organizational skills for managing schedules and team workflows. Analytical and Communication Skills Ability to analyse data and metrics to improve service delivery. Excellent communication skills for liaising with clients and internal stakeholders. Strong problem-solving skills and a proactive approach to identifying and addressing issues. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Clinical IT Specialist - Pathology FT Remote Salary DOE We are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom. The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction. Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022. Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people. We are seeking an enthusiastic individual with essential experience in the use, configuration, and maintenance of computer systems and, ideally, some experience using diagnostic Pathology Laboratory Information Systems (LIMS) to act as a Pathology IT Specialist and help administer and manage the various IT systems in use. Key Responsibilities: Experience in the day-to-day administration of clinical applications. Ability to operate within ITIL service management processes, focusing on incident, problem, test, and change configuration management. Provide high-level specialist support for complex issues independently, using best practice and internal working instructions/policy. To work with the technical vendor teams as part of third-line support fault fixing and end-user queries. Communicate with the superuser population as appropriate e.g. cascading information relating to hardware and software developments. Producing training manuals and instructional material to assist all staff with the use of Pathology/Histology systems and process. Support all Spire hospitals remotely and visit any hospital when required for on-site assistance. Responsible for dealing with and resolving all assigned Incident, Change and Problem records logged via the Service Desk management solution, including email to ensure that resolutions are maintained within SLA. Investigate, troubleshoot, and test the impacts of changes to application components in line with defined service levels. Ability to work as part of a team, maintain confidentiality, work with minimal supervision, and organise and prioritise tasks to meet deadlines. Strong documentation skills, particularly for process and procedural documents. Awareness of, or ability to quickly learn, pathology regulatory requirements. Awareness of, or ability to quickly learn, legislation, privacy laws, and compliance regarding health information use within Spire and the broader community. Key Requirements: Application Support experience System Administration knowledge Experience of Change Management and Service Management Professionalism in a busy hospital environment Strong teamwork skills, with the ability to motivate and influence in an Agile environment Clear communication skills, including written, verbal, and presentation skills, with the ability to present complex technical details to a non-technical audience Structured and practical approach to project management, suitable for both small and large projects Solid working knowledge of system and software implementation, interfaces, and dependencies Self-motivated and proactive, with excellent time management skills, able to set priorities and meet deadlines Comfortable working independently in a home-based setting and as part of a remote team with colleagues across the country Able to commit to a shared on-call rota for the Clinical Application Support team. Desirable: HL7 Interfaces CliniSys WinPath Enterprise CliniSys ICE BloodTrack - EI/RI Labgnostic (NPEX) Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free wellness screening Private medical insurance Life assurance Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants. We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills. For further information about this role or for an informal conversation about the range of career options available with Spire please contact:

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen. Software Developer - Front End Permanent Milton Keynes: £48,000 - £55,000 Hybrid/Smart Working Closing date: Sunday 8th December Imagine working on cutting-edge projects that shape the future of assessment technology. If you're passionate about software development and ready to contribute to a ground breaking product, we want to hear from you. As the Front-End Software Developer, you'll play a pivotal role in delivering world-class e-Assessment solutions that impact millions of students annually. Join a supportive, collaborative team where your ideas and skills will help revolutionize the way exams are designed, managed, and evaluated. What will I be doing? Utilizing your expert knowledge of React, Typescript, HTML, and CSS to create intuitive, responsive user interfaces that work seamlessly across modern browsers and devices. Taking charge of project sprint goals, develop code, participate in code reviews, and address any defects efficiently. Engaging in peer programming, contribute to SCRUMs, and work with the team to produce high-quality outputs. Championing continuous improvement and upholding information security. What will I need to succeed? Advanced skills in React, Typescript, HTML, CSS, and JavaScript, with a strong understanding of UI/UX design principles. Proven ability to create adaptive user interfaces that cater to various devices. Experience working effectively within Agile methodologies. Experience with SASS, Webpack, .Net C#, Bootstrap, REST API Development, GIT, and unit testing frameworks is beneficial but not essential. What's in it for me? Balance your 35-hour workweek with flexible hours and smart working tools for office and home. Enjoy 25 days of annual leave, increasing incrementally to 30 days after five years, plus up to an additional 4 discretionary days over Christmas and New Year. Take 5 additional paid days to participate in volunteering activities that are close to your heart. Access private medical insurance from day one, covering new and pre-existing conditions. Benefit from our Ride-to-Work scheme, gym access or discounts, Headspace app, and an employee assistance programme. Receive up to 11.5% employer pension contributions with various options through salary sacrifice. Opt for our electric vehicle scheme which includes the car, insurance, MOT, service, and breakdown cover. How do I apply? Read the full job description and upload your most recent CV. If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response! We are reviewing applications as they come through and reserve the right to close this role early. AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Purpose: The Front End Software Developer is responsible for design, development, and support of the applications that enable AQA to offer the very best in e-Assessment software and services. They have specialist knowledge of developing system interfaces and have the responsibility to translate the creative vision into a working UI that is compatible with both current and legacy browsers. They need to be innovators and great problem solvers who thrive within a strong team culture. As part of our continuous improvement program Software Developers will suggest system and process improvements, whilst taking a risk-based approach to system changes in an ITIL environment.Job title: Software Developer - Front End Business Area: Assessment Technology - Scanning & Marking (Milton Keynes) Department: Assessment Technology Purpose: The Front End Software Developer is responsible for design, development, and support of the applications that enable AQA to offer the very best in e-Assessment software and services. They have specialist knowledge of developing system interfaces and have the responsibility to translate the creative vision into a working UI that is compatible with both current and legacy browsers. They need to be innovators and great problem solvers who thrive within a strong team culture. As part of our continuous improvement program Software Developers will suggest system and process improvements, whilst taking a risk-based approach to system changes in an ITIL environment. Landscape: The Assessment Technology group reports directly into the Chief Executive Officer. The group operates in close partnership with the Enterprise Technology and Central Hubs departments The Assessment Technology group is responsible for the operational systems that deliver millions of GCSE and A-level results annually. It includes the technology for assessment design and production, and the full lifecycle of exams series delivery from entry to post-results services. Given the seasonal nature and criticality of the Summer exams series, the role will be required to provide hands-on technical expertise through critical issues during the Summer series which may require some unsociable hours. The Front End Software Developer works within a delivery team using an Agile approach to development. The team consists of a Product Owner, Scrum Master, Business Analysts, Developers and Quality Control resources. Together they are responsible for the delivery of features from a prioritised product backlog. Activities: Software Development Maintain specialist knowledge of HTML, CSS, UI Frameworks, React, Typescript and the Microsoft technology stack. Be responsible for the development and delivery of the project sprint goals through effective breakdown of tasks, estimates and timely updates in Azure DevOps Work with Business Analysts, Architects and QC together with own initiative to produce an intuitive user-friendly interface that uses responsive design. Complete all changes identified at code review or Functional testing, first time. Take ownership of defects in coded areas and resolve these before Sprint completion Participate in SCRUMs, Retrospectives and Peer reviews Demonstrate a pro-active approach to communication within the team including any impediments to be escalated to the Scrum Master. Support production use of systems through customer fixes, including on-call and some out of hours support. Quality framework Adhere to documented company and departmental quality procedures, standards, and methods. Help to evolve the documented departmental procedures and methods. Create efficiency in development through promoting continuous process improvement. Team working Work closely with other team members, e.g. peer programming and code reviews Report progress and provide regular feedback to the Development Team Leader and team members Other responsibilities associated with the role: Risk Management - Participate in the identification, assessment, planning and management of threats and opportunities as appropriate. Information Security - take an active part in the preservation of confidentiality, availability and integrity of information assets used in conducting the role and follow additional security procedures associated with specific activities where applicable. AQA Milton Keynes is a recognised Investor in People. It is our Software Developers responsibility to ensure that their own professional knowledge and job skills are always fully up to date. These responsibilities are not to be regarded as exclusive or exhaustive. There may be other duties and requirements associated with the post which the company may reasonably require you to perform from time to time. To be successful in this role, you will need to have: Excellent knowledge of React, Typescript, HTML, CSS, JavaScript, HTML 5 and CSS3 with good working knowledge of development principles Working knowledge of delivering a comprehensive UI using Web components Experience of developing engaging responsive user interfaces that work on the latest browsers and mobile devices. Experience of the following is desirableSASS Asset bundling with tools such as Webpack Build Automation Unit Testing frameworks Some experience of .Net C# would be beneficial. UI Frameworks e.g. Bootstrap Web Services & REST API Development GIT Proven experience of implementing design patterns Experience of delivering code effectively within an Agile environment Confidence in delivering key information and team collaboration in Scrum ceremonies and events. Confidence to speak out, challenge and bring continuous improvements to the development team.PandoLogic.

Clinical IT Specialist - Radiology FT Remote Salary DOE We are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom. The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction. Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022. Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people. We are seeking an enthusiastic individual with essential experience in the use, configuration, and maintenance of Radiology Information Systems (RIS) and Picture Archiving and Communication Systems (PACS). Ideally, the candidate will also have experience working with diagnostic imaging systems to support the administration and management of the various imaging IT systems in use. Key Responsibilities: Experience in the day-to-day administration of RIS and PACS applications. Ability to work within ITIL service management processes, focusing on incident, problem, test, and change configuration management. Provide high-level specialist support for complex issues independently, using best practice and internal working instructions/policy. Collaborate with technical vendor teams as part of third-line support for fault resolution and end-user queries. Communicate with the superuser population as necessary, such as sharing updates on hardware and software developments. Develop training manuals and instructional materials to assist staff with the use of RIS/PACS and associated workflows. Provide remote support to all Spire hospitals and visit any site as needed for on-site assistance. Handle and resolve all assigned incidents, changes, and problem records logged via the Service Desk management solution (including email), ensuring resolutions meet SLA requirements. Investigate, troubleshoot, and assess the impacts of changes to application components in line with service levels. Ability to work as part of a team, maintain confidentiality, work with minimal supervision, and organise and prioritise tasks to meet deadlines. Strong documentation skills, particularly for process and procedural documents. Awareness of, or ability to quickly learn, radiology regulatory requirements. Awareness of, or ability to quickly learn, legislation, privacy laws, and compliance related to health information use within Spire and the broader healthcare community. Key Requirements: Application Support experience System Administration knowledge Experience of Change Management and Service Management Professionalism in a busy hospital environment Strong teamwork skills, with the ability to motivate and influence in an Agile environment Clear communication skills, including written, verbal, and presentation skills, with the ability to present complex technical details to a non-technical audience Structured and practical approach to project management, suitable for both small and large projects Solid working knowledge of system and software implementation, interfaces, and dependencies Self-motivated and proactive, with excellent time management skills, able to set priorities and meet deadlines Comfortable working independently in a home-based setting and as part of a remote team with colleagues across the country Able to commit to a shared on-call rota for the Clinical Application Support team. Desirable: Experience with HL7/DICOM interfaces Advanced knowledge of RIS and PACS platforms Knowledge of integration with imaging modalities and third-party imaging solutions Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free wellness screening Private medical insurance Life assurance Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants. We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills. For further information about this role or for an informal conversation about the range of career options available with Spire please contact:

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen. Software Developer - Front End Permanent Milton Keynes: £48,000 - £55,000 Hybrid/Smart Working Closing date: Sunday 8th December Imagine working on cutting-edge projects that shape the future of assessment technology. If you're passionate about software development and ready to contribute to a ground breaking product, we want to hear from you. As the Front-End Software Developer, you'll play a pivotal role in delivering world-class e-Assessment solutions that impact millions of students annually. Join a supportive, collaborative team where your ideas and skills will help revolutionize the way exams are designed, managed, and evaluated. What will I be doing? Utilizing your expert knowledge of React, Typescript, HTML, and CSS to create intuitive, responsive user interfaces that work seamlessly across modern browsers and devices. Taking charge of project sprint goals, develop code, participate in code reviews, and address any defects efficiently. Engaging in peer programming, contribute to SCRUMs, and work with the team to produce high-quality outputs. Championing continuous improvement and upholding information security. What will I need to succeed? Advanced skills in React, Typescript, HTML, CSS, and JavaScript, with a strong understanding of UI/UX design principles. Proven ability to create adaptive user interfaces that cater to various devices. Experience working effectively within Agile methodologies. Experience with SASS, Webpack, .Net C#, Bootstrap, REST API Development, GIT, and unit testing frameworks is beneficial but not essential. What's in it for me? Balance your 35-hour workweek with flexible hours and smart working tools for office and home. Enjoy 25 days of annual leave, increasing incrementally to 30 days after five years, plus up to an additional 4 discretionary days over Christmas and New Year. Take 5 additional paid days to participate in volunteering activities that are close to your heart. Access private medical insurance from day one, covering new and pre-existing conditions. Benefit from our Ride-to-Work scheme, gym access or discounts, Headspace app, and an employee assistance programme. Receive up to 11.5% employer pension contributions with various options through salary sacrifice. Opt for our electric vehicle scheme which includes the car, insurance, MOT, service, and breakdown cover. How do I apply? Read the full job description and upload your most recent CV. If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response! We are reviewing applications as they come through and reserve the right to close this role early. AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Purpose: The Front End Software Developer is responsible for design, development, and support of the applications that enable AQA to offer the very best in e-Assessment software and services. They have specialist knowledge of developing system interfaces and have the responsibility to translate the creative vision into a working UI that is compatible with both current and legacy browsers. They need to be innovators and great problem solvers who thrive within a strong team culture. As part of our continuous improvement program Software Developers will suggest system and process improvements, whilst taking a risk-based approach to system changes in an ITIL environment.Job title: Software Developer - Front End Business Area: Assessment Technology - Scanning & Marking (Milton Keynes) Department: Assessment Technology Purpose: The Front End Software Developer is responsible for design, development, and support of the applications that enable AQA to offer the very best in e-Assessment software and services. They have specialist knowledge of developing system interfaces and have the responsibility to translate the creative vision into a working UI that is compatible with both current and legacy browsers. They need to be innovators and great problem solvers who thrive within a strong team culture. As part of our continuous improvement program Software Developers will suggest system and process improvements, whilst taking a risk-based approach to system changes in an ITIL environment. Landscape: The Assessment Technology group reports directly into the Chief Executive Officer. The group operates in close partnership with the Enterprise Technology and Central Hubs departments The Assessment Technology group is responsible for the operational systems that deliver millions of GCSE and A-level results annually. It includes the technology for assessment design and production, and the full lifecycle of exams series delivery from entry to post-results services. Given the seasonal nature and criticality of the Summer exams series, the role will be required to provide hands-on technical expertise through critical issues during the Summer series which may require some unsociable hours. The Front End Software Developer works within a delivery team using an Agile approach to development. The team consists of a Product Owner, Scrum Master, Business Analysts, Developers and Quality Control resources. Together they are responsible for the delivery of features from a prioritised product backlog. Activities: Software Development Maintain specialist knowledge of HTML, CSS, UI Frameworks, React, Typescript and the Microsoft technology stack. Be responsible for the development and delivery of the project sprint goals through effective breakdown of tasks, estimates and timely updates in Azure DevOps Work with Business Analysts, Architects and QC together with own initiative to produce an intuitive user-friendly interface that uses responsive design. Complete all changes identified at code review or Functional testing, first time. Take ownership of defects in coded areas and resolve these before Sprint completion Participate in SCRUMs, Retrospectives and Peer reviews Demonstrate a pro-active approach to communication within the team including any impediments to be escalated to the Scrum Master. Support production use of systems through customer fixes, including on-call and some out of hours support. Quality framework Adhere to documented company and departmental quality procedures, standards, and methods. Help to evolve the documented departmental procedures and methods. Create efficiency in development through promoting continuous process improvement. Team working Work closely with other team members, e.g. peer programming and code reviews Report progress and provide regular feedback to the Development Team Leader and team members Other responsibilities associated with the role: Risk Management - Participate in the identification, assessment, planning and management of threats and opportunities as appropriate. Information Security - take an active part in the preservation of confidentiality, availability and integrity of information assets used in conducting the role and follow additional security procedures associated with specific activities where applicable. AQA Milton Keynes is a recognised Investor in People. It is our Software Developers responsibility to ensure that their own professional knowledge and job skills are always fully up to date. These responsibilities are not to be regarded as exclusive or exhaustive. There may be other duties and requirements associated with the post which the company may reasonably require you to perform from time to time. To be successful in this role, you will need to have: Excellent knowledge of React, Typescript, HTML, CSS, JavaScript, HTML 5 and CSS3 with good working knowledge of development principles Working knowledge of delivering a comprehensive UI using Web components Experience of developing engaging responsive user interfaces that work on the latest browsers and mobile devices. Experience of the following is desirableSASS Asset bundling with tools such as Webpack Build Automation Unit Testing frameworks Some experience of .Net C# would be beneficial. UI Frameworks e.g. Bootstrap Web Services & REST API Development GIT Proven experience of implementing design patterns Experience of delivering code effectively within an Agile environment Confidence in delivering key information and team collaboration in Scrum ceremonies and events. Confidence to speak out, challenge and bring continuous improvements to the development team.PandoLogic.

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen. Software Developer - Front End Permanent Milton Keynes: £48,000 - £55,000 Hybrid/Smart Working Closing date: Sunday 8th December Imagine working on cutting-edge projects that shape the future of assessment technology. If you're passionate about software development and ready to contribute to a ground breaking product, we want to hear from you. As the Front-End Software Developer, you'll play a pivotal role in delivering world-class e-Assessment solutions that impact millions of students annually. Join a supportive, collaborative team where your ideas and skills will help revolutionize the way exams are designed, managed, and evaluated. What will I be doing? Utilizing your expert knowledge of React, Typescript, HTML, and CSS to create intuitive, responsive user interfaces that work seamlessly across modern browsers and devices. Taking charge of project sprint goals, develop code, participate in code reviews, and address any defects efficiently. Engaging in peer programming, contribute to SCRUMs, and work with the team to produce high-quality outputs. Championing continuous improvement and upholding information security. What will I need to succeed? Advanced skills in React, Typescript, HTML, CSS, and JavaScript, with a strong understanding of UI/UX design principles. Proven ability to create adaptive user interfaces that cater to various devices. Experience working effectively within Agile methodologies. Experience with SASS, Webpack, .Net C#, Bootstrap, REST API Development, GIT, and unit testing frameworks is beneficial but not essential. What's in it for me? Balance your 35-hour workweek with flexible hours and smart working tools for office and home. Enjoy 25 days of annual leave, increasing incrementally to 30 days after five years, plus up to an additional 4 discretionary days over Christmas and New Year. Take 5 additional paid days to participate in volunteering activities that are close to your heart. Access private medical insurance from day one, covering new and pre-existing conditions. Benefit from our Ride-to-Work scheme, gym access or discounts, Headspace app, and an employee assistance programme. Receive up to 11.5% employer pension contributions with various options through salary sacrifice. Opt for our electric vehicle scheme which includes the car, insurance, MOT, service, and breakdown cover. How do I apply? Read the full job description and upload your most recent CV. If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response! We are reviewing applications as they come through and reserve the right to close this role early. AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Purpose: The Front End Software Developer is responsible for design, development, and support of the applications that enable AQA to offer the very best in e-Assessment software and services. They have specialist knowledge of developing system interfaces and have the responsibility to translate the creative vision into a working UI that is compatible with both current and legacy browsers. They need to be innovators and great problem solvers who thrive within a strong team culture. As part of our continuous improvement program Software Developers will suggest system and process improvements, whilst taking a risk-based approach to system changes in an ITIL environment.Job title: Software Developer - Front End Business Area: Assessment Technology - Scanning & Marking (Milton Keynes) Department: Assessment Technology Purpose: The Front End Software Developer is responsible for design, development, and support of the applications that enable AQA to offer the very best in e-Assessment software and services. They have specialist knowledge of developing system interfaces and have the responsibility to translate the creative vision into a working UI that is compatible with both current and legacy browsers. They need to be innovators and great problem solvers who thrive within a strong team culture. As part of our continuous improvement program Software Developers will suggest system and process improvements, whilst taking a risk-based approach to system changes in an ITIL environment. Landscape: The Assessment Technology group reports directly into the Chief Executive Officer. The group operates in close partnership with the Enterprise Technology and Central Hubs departments The Assessment Technology group is responsible for the operational systems that deliver millions of GCSE and A-level results annually. It includes the technology for assessment design and production, and the full lifecycle of exams series delivery from entry to post-results services. Given the seasonal nature and criticality of the Summer exams series, the role will be required to provide hands-on technical expertise through critical issues during the Summer series which may require some unsociable hours. The Front End Software Developer works within a delivery team using an Agile approach to development. The team consists of a Product Owner, Scrum Master, Business Analysts, Developers and Quality Control resources. Together they are responsible for the delivery of features from a prioritised product backlog. Activities: Software Development Maintain specialist knowledge of HTML, CSS, UI Frameworks, React, Typescript and the Microsoft technology stack. Be responsible for the development and delivery of the project sprint goals through effective breakdown of tasks, estimates and timely updates in Azure DevOps Work with Business Analysts, Architects and QC together with own initiative to produce an intuitive user-friendly interface that uses responsive design. Complete all changes identified at code review or Functional testing, first time. Take ownership of defects in coded areas and resolve these before Sprint completion Participate in SCRUMs, Retrospectives and Peer reviews Demonstrate a pro-active approach to communication within the team including any impediments to be escalated to the Scrum Master. Support production use of systems through customer fixes, including on-call and some out of hours support. Quality framework Adhere to documented company and departmental quality procedures, standards, and methods. Help to evolve the documented departmental procedures and methods. Create efficiency in development through promoting continuous process improvement. Team working Work closely with other team members, e.g. peer programming and code reviews Report progress and provide regular feedback to the Development Team Leader and team members Other responsibilities associated with the role: Risk Management - Participate in the identification, assessment, planning and management of threats and opportunities as appropriate. Information Security - take an active part in the preservation of confidentiality, availability and integrity of information assets used in conducting the role and follow additional security procedures associated with specific activities where applicable. AQA Milton Keynes is a recognised Investor in People. It is our Software Developers responsibility to ensure that their own professional knowledge and job skills are always fully up to date. These responsibilities are not to be regarded as exclusive or exhaustive. There may be other duties and requirements associated with the post which the company may reasonably require you to perform from time to time. To be successful in this role, you will need to have: Excellent knowledge of React, Typescript, HTML, CSS, JavaScript, HTML 5 and CSS3 with good working knowledge of development principles Working knowledge of delivering a comprehensive UI using Web components Experience of developing engaging responsive user interfaces that work on the latest browsers and mobile devices. Experience of the following is desirableSASS Asset bundling with tools such as Webpack Build Automation Unit Testing frameworks Some experience of .Net C# would be beneficial. UI Frameworks e.g. Bootstrap Web Services & REST API Development GIT Proven experience of implementing design patterns Experience of delivering code effectively within an Agile environment Confidence in delivering key information and team collaboration in Scrum ceremonies and events. Confidence to speak out, challenge and bring continuous improvements to the development team.PandoLogic.

12-month contract opportunity for an experienced 2nd line Support Specialist with the potential to go permanent. Working for a leader in global data centre solutions you will provide end-user support to 2nd level assisting users at the deskside and remotely working as part of a team. You will need 5+ years of experience in endpoint deployment and support including ServiceNow, Intune, and Jamf for Mac. 1st class communication and interpersonal skills and experience working within ITIL environments are sought. You must be based within a commutable distance to their offices in Newport . 1-2 days per month you will need to travel to other sites within the area so must drive and have your own transport. Key responsibilities will include: Work with limited supervision independently and as part of team 1st through 2nd level support of IT hardware & software both onsite and remotely Work as part of global support team to resolve support issues Follow ITIL processes to prioritize log and track support calls within required timescales fully utilizing Service Now Carry out requests and duties as directed by Manager Progress projects and assist with technical and platform migrations Support and maintain video conferencing equipment Highlight repeat issues and potential system improvements Create, maintain and update technical documentation Diagnose and resolve issues on Windows and Mac devices Experience with Intune and Jamf Experienced with ServiceNow Install, maintain and support hardware/software including configuration, moves & changes Travel to other sites/offices - 1-2 days per month Be the face of the Technology & Systems teams Key skills and experience required Degree in Information Technology, Computer science or related field First-class communication, interpersonal and customer service skills and ability to liaise effectively at all levels including VIPs 5+ years experience in endpoint deployment, updating, and application packaging. Experience with Intune for Windows and Jamf for Mac Experienced with Active Directory, Azure, Office 365, Cyber, Antivirus & Firewall Experienced with ServiceNow Experienced within ITIL environments - certification ideal Proficient in incident management tools and processes Technical certifications eg Comptia A+, Network+ etc ideal Experience working in a global organization/environment Ability to prioritize and execute tasks in a high-pressure environment Strong problem-solving and troubleshooting skills 2nd line support, 2nd level support EUC support, Desktop support, End user support, ServiceNow, Intune, Jamf, Windows & Mac, Active Directory, Azure, O365

Service Desk Team Lead - 1st Line Support Location : Portsmouth Salary : £33,000 Role Overview We are looking for an enthusiastic and experienced Service Desk Team Lead to oversee a team of 1st Line Support Analysts. You will ensure excellent service delivery to clients by managing the team responsible for handling reactive and proactive customer requests across multiple channels, including ITSM platforms, phone, chat, and email. Your primary focus will be ensuring smooth operations, meeting service level agreements (SLAs), and fostering a positive and productive team environment. You will also play a key role in improving processes and developing team members' technical and customer service skills. Key Responsibilities Team Management Lead and mentor the 1st Line Support team, ensuring they deliver a high level of customer service. Develop and manage individual Performance Development Plans and conduct regular performance reviews. Recruit, train, and develop team members to enhance their technical and customer service skills. Oversee shift schedules to ensure adequate support coverage during business hours. Encourage a culture of continuous improvement and collaboration within the team. Ensure all changes to support processes and tools are communicated effectively to the team. Service Management & Reporting Manage ticket quality, ensuring compliance with SLAs and KPIs, and provide regular feedback to the team. Use performance metrics to identify areas for improvement and implement enhancements. Collaborate with Service Delivery Managers to ensure clients receive exceptional support. Maintain an awareness of customer needs and service agreements to deliver tailored solutions. Produce regular and ad hoc reports on team performance and service delivery metrics. Create and maintain accurate documentation, including procedures, Knowledge Base articles, and technical resolutions. Skills and Qualifications Required Technical Skills Strong knowledge of ITSM platforms and ticketing systems. Familiarity with common IT support tools and monitoring systems. Understanding of ITIL frameworks and best practices. Experience in creating and maintaining support documentation. Leadership and Management Skills Proven ability to manage and motivate a support team effectively. Experience in developing and implementing training plans. Strong organizational skills for managing schedules and team workflows. Analytical and Communication Skills Ability to analyse data and metrics to improve service delivery. Excellent communication skills for liaising with clients and internal stakeholders. Strong problem-solving skills and a proactive approach to identifying and addressing issues. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Your new company Hays Technology are currently recruiting a Systems Manager. This well respected, not-for-profit sector organisation have a large shared service centre based in Sunderland. Your new role Responsibility for overseeing the end-to-end management, oversight, and optimisation of IT systems including integrations. This includes ensuring system reliability, security, and performance, as well as supporting users and driving continuous improvements. Collaborate with business stakeholders and Business Analysts to gather and document requirements for new systems or enhancements to existing systems and integrations. Conduct thorough analysis of business processes and workflows to identify opportunities for improvement. Translate business requirements into technical specifications and use cases for Solution Architects, Systems Analysts, Infrastructure, Third Parties and Development teams. Continuously assess system performance and identify opportunities for optimisation and improvement. Develop and implement strategies to enhance system capability, scalability, security, and efficiency. Stay informed about industry best practices and emerging technologies to recommend innovative solutions for system enhancement. Collaborate with vendors to work in partnership with their systems roadmap. Collaborate with the cybersecurity team to ensure that systems meet security standards and compliance requirements. Implement and enforce access controls, encryption, and other security measures to protect sensitive data and prevent unauthorised access. Conduct regular audits and vulnerability assessments to identify and address security risks. Stakeholder Engagement Vendor Management What you'll need to succeed The ideal candidate will possess a strong background in IT systems management, excellent problem-solving skills, and a proactive approach to system ownership. Bachelor's degree in computer science, information technology, or a related field; relevant certifications (e.g., ITIL, CISSP) are a plus. Proven leadership abilities and the ability to collaborate effectively in a team environment. Experience of vendor, procurement and contract management is highly desirable. Familiarity with relational databases, SQL queries, and data analysis tools is desirable. Experience with ITIL or other IT service management frameworks is preferred. What you'll get in return Hybrid working Free onsite parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Contract Senior ICT Engineer/Designer Location: Preston Contract Length: 3 months approximately (possible extension) About the Role: Our client are seeking a highly skilled and motivated Senior ICT Engineer/Designer to join their Digital Services team on a contract basis. In this role, you will provide expert technical leadership and support in your area of expertise. You will play a key role in the design, implementation, and maintenance of our ICT infrastructure and applications. Key Responsibilities: Provide technical expertise in your specialist area. Design and implement ICT solutions. Troubleshoot and resolve technical problems. Manage and prioritize workloads. Develop and maintain technical documentation. Collaborate with other ICT professionals and stakeholders. Stay up-to-date on the latest technologies and trends. Essential Skills and Experience: Minimum of 3 years of experience in ICT design, support, or technical roles. Proven track record of designing and implementing ICT solutions. Strong understanding of ITIL methodology. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Desirable Skills and Experience: Industry certifications (eg, Microsoft, Cisco, Oracle). ITIL Service Management Qualification. Experience in a local government environment.

Digital Services Manager - Technical Services Team Leeds 80,000 + 10% Bonus Your new company: Hays is recruiting a talented technical leader to join our client's Digital Applications and Workplace Services team. Your new role: Manage the firm's digital services, including SaaS, Public and Private Cloud, and In-House Developed Services. Ensure the efficient operation and optimisation of various business applications. Oversee cloud-based Digital Applications and Workplace infrastructure. Promote KPIs, agility, automation, and compliance. Implement continuous improvement plans and manage changes. Lead and enhance the team towards high performance. Drive performance in third-party and vendor partnerships. Provide escalation support for Digital Application and Workplace issues. Manage resources and support models for future digital service roadmaps. Ensure quality technical documentation and DR/BCP readiness. What you'll need to succeed: Experience in managing enterprise applications and cloud solutions. Strong service management and leadership skills. Proven track record in people and team management. Familiarity with ITIL framework and structured project management methods. Excellent troubleshooting, problem-solving, and communication skills. Proactive, flexible, and able to work in a rapidly changing environment. What you'll get in return: You will receive a competitive salary of up to 80,000, a bonus of up to 10%, and a hybrid working arrangement. Additionally, you will benefit from 26 days of holiday, Private Medical Insurance, and a 5% pension contribution. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Head of IT Service Management Preston(Warton)Hybrid working 75k- 85k+ Excellent Benefits My client are a multinational aerospace, defence and information security company. What you'll be doing: Define and implement a comprehensive IT service management strategy aligned with business goals Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction Select, implement, and manage IT service management tools to optimise processes and workflows Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices Establish and maintain service level agreements (SLAs) with internal and external stakeholders Provide expert guidance and recommendations on service management best practices to product teams as they design, build, and implement new or updated products to the IT environment Your skills and experiences: Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM) Knowledge of industry best practices and emerging technologies in IT service management Strategic thinking: Aligning IT service management with business goals Leadership: Building and motivating a high-performing service management team IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge Deep understanding of frameworks like ITIL and ITSM best practices IT and business stakeholders engagement and management For an immediate interview please send your cv to Peter Bibby on the email address below

IT Team Manager Bristol (hybrid - in office 1 day/week) Up to £55,000, with excellent benefits Our client has a vacancy for a team manager for their End-User Computing team, based within the Infrastructure area of their Operations team. The successful candidate will manage people (a team of 8 specialist engineers), resources and budgets to ensuring the secure, efficient and smooth running of endpoint management services for 18,000 devices. You will split their time between technical work and line management, managing smaller projects and working as part of a team on larger ones. You will have a good understanding of all major operating systems and the configuration management & application delivery platforms, such as Microsoft Intune & Configuration Manager, Jamf and Puppet, used to manage them. This is an exciting opportunity to lead a team whose services reach nearly every single person in teh organisation, and the successful candidate will have an opportunity to shape the future delivery and development of these services as they embark on the implementation of an ambitious Digital Strategy. What will you be doing? You will provide line management, operational management and leadership of a team of subject matter experts, ensuring the team delivers an effective service to the organisation. You will take responsibility for the technical management of the services within the team s remit in accordance with ITIL best practice, in pursuit of the overall goal of ensuring that the delivery meets the correct service levels and provides a good customer experience. You will manage team schedules, activities, tasks and cross-team dependencies to ensure effective productivity and quality delivery of outputs, following standard procedures and best practices. Alongside the management activities you will perform technical work on the platforms and services in your remit working alongside the other engineers to deliver a service to the organisation. You will manage the team to ensure that the services in your scope are compliant with architectural and security standards. You will also ensure that the products, suppliers and vendors work together with the team to collectively deliver effective services to the business. You will take responsibility for the services provided by the team, and maintain relationships with stakeholders and service owners, both internal to the organisation and external, working with these colleagues to ensure that service roadmaps exist and are maintained. Be passionate about new IT and digital technologies and promote the IT operating model and IT and digital strategies. You should consider applying for the role if all/most of the following points describe you: - You have a strong background in endpoint management and related tools and platforms with a deep technical understanding of the technology and management in an enterprise-scale environment. - You have experience managing teams responsible for infrastructure technologies and working together to deliver an IT service. - You have a people-led approach in all areas: in supporting service for end-users, managing and developing your own team, and working collaboratively with colleagues and stakeholders. - You have a knack for troubleshooting and resolving issues. Infrastructure roles often involve identifying and fixing problems in a timely manner to ensure smooth operations. - You are meticulous and pay attention to the finer details. Ensuring the reliability and security of systems requires careful monitoring and management. - You are open to learning and adapting to new technologies and methods. Technology is constantly evolving, and staying current is crucial. - You can communicate technical information clearly to both technical and non-technical stakeholders. This is important for understanding requirements and explaining issues or solutions. - You have some experience or interest in project management. Infrastructure projects often require careful planning, execution, and monitoring. - You have an understanding of cyber security principles and the importance of protecting systems and data. Infrastructure roles require vigilance in maintaining security protocols and responding to threats. - You value creating stable, reliable systems. Ensuring uptime and performance of IT infrastructure is a key aspect of the role. - You have a background in computer science, information technology, or related fields, or relevant work experience that has prepared you for the responsibilities of the role.

ServiceNow Implementation Specialist 12 months London/ Leicester - remote Umbrella only Required Skills: Must be a UK National with minimum 5 years unbroken residency Strong understanding of ServiceNow infrastructure and architecture Experience with IT service management and ITIL principles Excellent analytical and problem-solving skills Desirable Skills: Holding experience of working within the UK Public Sector Experience of applying your job role skills for critical national infrastructure for the UK Experience of communication / telco systems Experience of working with the UK emergency services Experience of (or a desire to) work within an eco system team - IBM will be leading different suppliers as part of this engagement Certification in ITIL or IT service management Understanding of cloud-based infrastructure and security If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.

Thinking about the next step in your career? We have an exciting opportunity for a Network Access Engineer to join an innovative organization at the forefront of revolutionizing the UK's digital infrastructure. Hybrid role with 2 days onsite in Milton Keynes per week. Key Benefits include: Attractive base to fit experience Bonus to 20% Private medical 25 days hols + birthday off In this role you will lead on projects and teams as a hands-on subject matter expert within network access engineering. Extensive Adtran experience and in-depth knowledge is essential. Key responsibilities: Interpret business requirements and recommend solutions/best practices. Solve complex problems with a broad perspective. Utilize functional knowledge to resolve challenges. Serve as a subject matter expert in the function. Lead teams or projects and act as a quality resource. Essential experience and qualifications: GCSE or equivalent in English, Maths, and Science. Knowledge of GPON/XGSPON, including co-exist elements and PON impairments. Experience with Calix/Nokia OLT; Adtran experience/indepth knowledge Expertise in Access Network Service Improvement and technology/platform life cycle. Familiarity with Gigabit CPE (Layers 2 and 3). Specialist knowledge in network engineering, including: Access Core DWDM Automation Security Strong understanding of Layer 2 and 3 technologies (Ethernet, CoS, QoS, MPLS, IPv4, IPv6). Experience in mixed vendor environments and technology migrations. Highly analytical with attention to detail and a focus on continuous improvement. Excellent problem-solving and troubleshooting skills. Self-motivated, capable of independent and collaborative work. Strong written and verbal communication skills. Experience in structured planning and project management (agile and waterfall). Additional skills of interest include: Familiarity with tools like Splunk, Jira, and Ansible. Knowledge of network inventory and monitoring. ITIL. Programming skills (Ansible, Python). Understanding of Telecoms Security Act and passive network topologies. Experience with Network Reliability Engineering (NRE) and Infrastructure as Code.

Role: M365 Technical Specialist Salary: 40,000 to 50,000 Location: London A leading IT Solutions provider, focusing on state of the art cloud solutions, are currently searching for a M365 Technical Specialist to join their expanding 3rd Line team. The role requires experience of 8 or more years within a M365/O365 environment. An ideal candidate will have a strong passion for technologies of all kinds, with experience in troubleshooting, and be able to work within a client focused and fast paced environment. Benefits: Hybrid working around the UK (3 days in, 2 WFH) Exposure & training on the latest Cloud tech Birthday off Employee staff discount portal Full time, round the clock healthcare (Physical & mental health) Great pension scheme Company socials & more Role requirements: Excellent experience across O365, Windows & Azure Endpoint management via Intune or similar deployment services Solid networking experience - Troubleshooting & configuration Cybersecurity familiarity - experience in CyberEssentials framework is always a bonus PowerShell automation Outstanding customer service skills & experience AD, Group Policy, Azure AD/Entra ID Desirable: Certifications in Microsoft, Azure ITIL Familiarity Experience supporting & managing hybrid cloud environments Backup & disaster recovery exposure Does this seem like a bit of you? Apply now to be immediately considered for the role! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: M365 Technical Specialist Salary: 40,000 to 50,000 Location: London A leading IT Solutions provider, focusing on state of the art cloud solutions, are currently searching for a M365 Technical Specialist to join their expanding 3rd Line team. My Client is ideally looking for the successful candidate to start this side of the New Year. The role requires experience of 8 or more years within an MSP environment. An ideal candidate will have a strong passion for technologies of all kinds, with experience in troubleshooting, and be able to work within a client focused and fast paced environment. Benefits: Hybrid working around the UK (3 days in, 2 WFH) Exposure & training on the latest Cloud tech Birthday off Employee staff discount portal Full time, round the clock healthcare (Physical & mental health) Great pension scheme Company socials & more Role requirements: Excellent experience across O365, Windows & Azure Endpoint management via Intune or similar deployment services Solid networking experience - Troubleshooting & configuration Cybersecurity familiarity - experience in CyberEssentials framework is always a bonus PowerShell automation Outstanding customer service skills & experience AD, Group Policy, Azure AD/Entra ID Desirable: Certifications in Microsoft, Azure ITIL Familiarity Experience supporting & managing hybrid cloud environments Backup & disaster recovery exposure Does this seem like a bit of you? Apply now to be immediately considered for the role! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.