IT Desktop Support Engineer City of London (Blackfriars / St. Paul s) £36,000 - £40,000 dependent on experience Hybrid: 4 days office-based, 1 day remote Permanent, Full-Time Our client is currently looking for a Desktop Support Engineer / Senior IT Support Specialist to act as an internal escalation point within their Service Desk. This opportunity is ideal for candidates with a Service Desk background, preferably in an MSP environment. Experience with AV systems will be highly beneficial. We are seeking individuals who have a proven passion for IT support and technology, with a professional and customer-focused approach. What s in it for you? This is an exciting opportunity to join a small but growing company, gain exposure to a wide range of technologies, and progress your career in IT support and consultancy. What our client is looking for: Experience writing internal support documentation and client reports Understanding of IT best practices and procedures (ITIL, Change Control) Excellent organizational skills and the ability to reprioritize in a fast-paced environment Ability to take ownership, assess and troubleshoot incidents methodically Comfortable with regular commutes to Central London and Watford (the latter up to once a week) Ability to participate in an out-of-hours on-call rota (one week in four) A passion for IT and a desire to learn new technologies Professional attitude, able to work with stakeholders at all levels Customer service focus, going above and beyond Team player with the ability to work under pressure Punctuality and attention to detail Excellent written and verbal communication skills Technical Skills: Advanced knowledge of essential technologies: Microsoft Desktop OS (Windows 10 & 11) Active Directory (Users & Computers, GPO) Entra ID & MS 365 applications WSUS, EndPoint Manager (InTune) UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco) AV (DSP, DANTE, Room Systems) Intermediate knowledge of: Virtualisation (Citrix, ESXi, Hyper V) Deployment Services (WDS, SCCM) IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs) Mac Desktop OS Mobile Devices (iOS, Android) Microsoft Server OS (2016/2019/2022) Structured Cabling (Patching, Cable Tracing, IDC) Backup Technology (Veeam) Storage systems (SAN) Scripting (PowerShell, Python) Desirable Qualifications: Microsoft Certified Associate (AZ801, AZ305) Network+ or CCNA The Role: As a Desktop Support Engineer, you will be responsible for delivering excellent IT support services to our client's customers. This includes: Incident Management 1st/2nd Line Support (90%) Triage of all Incidents and Service Requests logged for urgency and priority Resolving or escalating tickets within agreed SLTs Updating tickets within service desk software Delivering remote and on-site customer support Desktop patching and maintenance tasks On-site client support in London and Watford (part of rota) Remote support from our client's London office On-call support (part of team rota) Project Work (10%) Supporting the delivery of all projects Other Responsibilities: Acting as an escalation point for other Service Desk team members Becoming a champion of knowledge for specific technologies within the team About Our Client: Our client is a small, fast-growing IT consultancy and managed services provider (MSP) based in the City of London. They are a close-knit and supportive team of professionals, providing expert support to small and medium-sized organisations across various sectors, including financial services. Our client is proud of the reliability and high-quality service they provide to their customers. Benefits: Our client works hard to create a great work environment. Here are some of the benefits they offer: Annual bonus Pension scheme (up to 4% match) Additional day off on your birthday Discount scheme with Perkbox Training and ongoing certification Employee Assistance Program with Health Assured AXA Private Health Insurance (including Dental, Optical, and Mental Health) Enhanced sick pay Season ticket loan Cycle-to-Work scheme Bring Your Own Device allowance Regular staff events Office refreshments If this sounds like the right opportunity for you, click "Apply," upload your CV, and answer five quick questions. We look forward to hearing from you!
Nov 02, 2024
Full time
IT Desktop Support Engineer City of London (Blackfriars / St. Paul s) £36,000 - £40,000 dependent on experience Hybrid: 4 days office-based, 1 day remote Permanent, Full-Time Our client is currently looking for a Desktop Support Engineer / Senior IT Support Specialist to act as an internal escalation point within their Service Desk. This opportunity is ideal for candidates with a Service Desk background, preferably in an MSP environment. Experience with AV systems will be highly beneficial. We are seeking individuals who have a proven passion for IT support and technology, with a professional and customer-focused approach. What s in it for you? This is an exciting opportunity to join a small but growing company, gain exposure to a wide range of technologies, and progress your career in IT support and consultancy. What our client is looking for: Experience writing internal support documentation and client reports Understanding of IT best practices and procedures (ITIL, Change Control) Excellent organizational skills and the ability to reprioritize in a fast-paced environment Ability to take ownership, assess and troubleshoot incidents methodically Comfortable with regular commutes to Central London and Watford (the latter up to once a week) Ability to participate in an out-of-hours on-call rota (one week in four) A passion for IT and a desire to learn new technologies Professional attitude, able to work with stakeholders at all levels Customer service focus, going above and beyond Team player with the ability to work under pressure Punctuality and attention to detail Excellent written and verbal communication skills Technical Skills: Advanced knowledge of essential technologies: Microsoft Desktop OS (Windows 10 & 11) Active Directory (Users & Computers, GPO) Entra ID & MS 365 applications WSUS, EndPoint Manager (InTune) UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco) AV (DSP, DANTE, Room Systems) Intermediate knowledge of: Virtualisation (Citrix, ESXi, Hyper V) Deployment Services (WDS, SCCM) IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs) Mac Desktop OS Mobile Devices (iOS, Android) Microsoft Server OS (2016/2019/2022) Structured Cabling (Patching, Cable Tracing, IDC) Backup Technology (Veeam) Storage systems (SAN) Scripting (PowerShell, Python) Desirable Qualifications: Microsoft Certified Associate (AZ801, AZ305) Network+ or CCNA The Role: As a Desktop Support Engineer, you will be responsible for delivering excellent IT support services to our client's customers. This includes: Incident Management 1st/2nd Line Support (90%) Triage of all Incidents and Service Requests logged for urgency and priority Resolving or escalating tickets within agreed SLTs Updating tickets within service desk software Delivering remote and on-site customer support Desktop patching and maintenance tasks On-site client support in London and Watford (part of rota) Remote support from our client's London office On-call support (part of team rota) Project Work (10%) Supporting the delivery of all projects Other Responsibilities: Acting as an escalation point for other Service Desk team members Becoming a champion of knowledge for specific technologies within the team About Our Client: Our client is a small, fast-growing IT consultancy and managed services provider (MSP) based in the City of London. They are a close-knit and supportive team of professionals, providing expert support to small and medium-sized organisations across various sectors, including financial services. Our client is proud of the reliability and high-quality service they provide to their customers. Benefits: Our client works hard to create a great work environment. Here are some of the benefits they offer: Annual bonus Pension scheme (up to 4% match) Additional day off on your birthday Discount scheme with Perkbox Training and ongoing certification Employee Assistance Program with Health Assured AXA Private Health Insurance (including Dental, Optical, and Mental Health) Enhanced sick pay Season ticket loan Cycle-to-Work scheme Bring Your Own Device allowance Regular staff events Office refreshments If this sounds like the right opportunity for you, click "Apply," upload your CV, and answer five quick questions. We look forward to hearing from you!
As an Infrastructure Engineer, you'll provide operational support such as incident resolution, change implementation and maintenance activities as part of an on-site team in the Gloucester area; providing proactive management and reactive support of Rokes' customers' Mission Critical secure environments. Roke are a leading technology & engineering company with clients spanning National Security, Defence and Industry 4.0 through our Futures business and Intelligence as a Service. You will work alongside our customers to solve their complex and unique challenges. Your Key Responsibilities Providing operational support, such as incident resolution, change implementation and maintenance activities to ensure a stable and reliable environment Implementing approved technical requests from the end customers Developing and implementing improvements to operational and reference platform environments Implementing automation to improve productivity and remove human error Producing clear and concise documentation Supporting the Tech Lead with active management of the environments and escalation any risks. Proactive monitoring to stay ahead of potential issues Supporting and participating in stakeholder management, service reporting and reviews with Roke SDM and customer stakeholders Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment Developing and maintaining service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices Executing agreed changes to service provision, configuration items, and documentation. The Key Requirements Proven experience managing IT operations in a complex, fast-paced highly regulated environments, preferably aligned to national security or defence Experience in the some or all of the following technologies: VMWare Suite (ESXi, vCenter and NSX / VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker and/or Kubernetes and Nagios Awareness of Networking Technologies Awareness of Cyber Security principles Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation. Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in public sector and National Security landscape Familiarity with software development practices and tools used by software developers. Able to support those who build and support service-orientated architecture and microservices, containerisation platforms and runtime. Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe - that's our mission, passion, and motivation. Joining a team united by purpose and ambition, you'll be at the heart of an exciting growth journey: having doubled in size over the last 4 years, we intend to double our headcount by 2027. At Roke, every individual counts. We push technical boundaries, together. We re-invest in product innovation, and we empower our people to make a difference. Where you'll work You'll find our Gloucester site in a business park two minutes from junction 11A of the M5; The site allows easy access to our local customer base. Set on the outskirts of the Cotswolds, you are never far from a picturesque view or lunch time walk. This role will involve spending 5 days per week on site with a customer in the Gloucester area with trips to the local Gloucester office as and when required. Why you should join us Operating as one Roke, there is a shared belief that everyone has a responsibility to create an environment that encourages you to bring your whole self to work; in a place where everyone has the time, trust and freedom to succeed. We are committed to a policy of Equal Opportunity, Diversity and Inclusion, enabled by our employee led resource groups of Women In Roke, Neurodiversity, Inspire (LGBT+) ME (Majority Ethnic), Veterans and Disability; which each contribute to making Roke a great place for people from all backgrounds to work. Mental health and wellbeing is also important to Roke, there is a group of supportive Mental Health First Aiders to lend a listening ear for anyone who needs it; alongside a team of Mental Health First Aid Champions who help build a mentally healthy workplace, challenge stigma and support positive wellbeing . The Benefits and Perks Flexi-time: Working hours to suit you and your life Annual bonus: Based on profit share and personal performance Private medical insurance: Includes cover for existing conditions Holiday: 25 days plus public holidays and your birthday off Chemring Share Save: Monthly savings into a 3 or 5 year plan. Clearances Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the U.K. for the last 10 years. The Next Step Click apply, submitting an up-to-date CV. We look forward to hearing from you.
Nov 01, 2024
Full time
As an Infrastructure Engineer, you'll provide operational support such as incident resolution, change implementation and maintenance activities as part of an on-site team in the Gloucester area; providing proactive management and reactive support of Rokes' customers' Mission Critical secure environments. Roke are a leading technology & engineering company with clients spanning National Security, Defence and Industry 4.0 through our Futures business and Intelligence as a Service. You will work alongside our customers to solve their complex and unique challenges. Your Key Responsibilities Providing operational support, such as incident resolution, change implementation and maintenance activities to ensure a stable and reliable environment Implementing approved technical requests from the end customers Developing and implementing improvements to operational and reference platform environments Implementing automation to improve productivity and remove human error Producing clear and concise documentation Supporting the Tech Lead with active management of the environments and escalation any risks. Proactive monitoring to stay ahead of potential issues Supporting and participating in stakeholder management, service reporting and reviews with Roke SDM and customer stakeholders Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment Developing and maintaining service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices Executing agreed changes to service provision, configuration items, and documentation. The Key Requirements Proven experience managing IT operations in a complex, fast-paced highly regulated environments, preferably aligned to national security or defence Experience in the some or all of the following technologies: VMWare Suite (ESXi, vCenter and NSX / VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker and/or Kubernetes and Nagios Awareness of Networking Technologies Awareness of Cyber Security principles Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation. Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in public sector and National Security landscape Familiarity with software development practices and tools used by software developers. Able to support those who build and support service-orientated architecture and microservices, containerisation platforms and runtime. Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe - that's our mission, passion, and motivation. Joining a team united by purpose and ambition, you'll be at the heart of an exciting growth journey: having doubled in size over the last 4 years, we intend to double our headcount by 2027. At Roke, every individual counts. We push technical boundaries, together. We re-invest in product innovation, and we empower our people to make a difference. Where you'll work You'll find our Gloucester site in a business park two minutes from junction 11A of the M5; The site allows easy access to our local customer base. Set on the outskirts of the Cotswolds, you are never far from a picturesque view or lunch time walk. This role will involve spending 5 days per week on site with a customer in the Gloucester area with trips to the local Gloucester office as and when required. Why you should join us Operating as one Roke, there is a shared belief that everyone has a responsibility to create an environment that encourages you to bring your whole self to work; in a place where everyone has the time, trust and freedom to succeed. We are committed to a policy of Equal Opportunity, Diversity and Inclusion, enabled by our employee led resource groups of Women In Roke, Neurodiversity, Inspire (LGBT+) ME (Majority Ethnic), Veterans and Disability; which each contribute to making Roke a great place for people from all backgrounds to work. Mental health and wellbeing is also important to Roke, there is a group of supportive Mental Health First Aiders to lend a listening ear for anyone who needs it; alongside a team of Mental Health First Aid Champions who help build a mentally healthy workplace, challenge stigma and support positive wellbeing . The Benefits and Perks Flexi-time: Working hours to suit you and your life Annual bonus: Based on profit share and personal performance Private medical insurance: Includes cover for existing conditions Holiday: 25 days plus public holidays and your birthday off Chemring Share Save: Monthly savings into a 3 or 5 year plan. Clearances Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the U.K. for the last 10 years. The Next Step Click apply, submitting an up-to-date CV. We look forward to hearing from you.
Application Support Specialist 45,000 London, EC2M 7EB Hybrid Join a large, growing organization as an experienced Application Support Specialist with expertise in Microsoft Dynamics (AX 2012 and Dynamics 365 F&O) to manage and support critical enterprise applications. The individual in this role will be responsible for ensuring efficient application performance, prompt issue resolution, and close collaboration across teams to enhance systems in line with business objectives. Key Responsibilities Provide second-line support, troubleshoots application issues, and works with Service Desk and Technical Support teams on escalations. Oversees application administration, managing installations, configurations, updates, and ensuring change management protocols are followed. Documents processes, conducts training sessions, and shares knowledge to enhance team proficiency and user experience. Collaborates with business units to identify and implement application improvements that address evolving business needs. Requirements Experience: Minimum of two years of hands-on experience with AX 2012 and Dynamics 365 F&O within a large organization. Technical Skills: Proficiency in Windows 10, Microsoft Server, SQL, Office 365, and Azure; familiarity with ServiceNow or similar platforms. Strong communication, time management, and problem-solving abilities; ITIL Foundation (v4.0) certification is preferred. Work in a collaborative and inclusive environment focused on professional growth. Competitive compensation is offered, along with opportunities for continuous learning and advancement.
Nov 01, 2024
Full time
Application Support Specialist 45,000 London, EC2M 7EB Hybrid Join a large, growing organization as an experienced Application Support Specialist with expertise in Microsoft Dynamics (AX 2012 and Dynamics 365 F&O) to manage and support critical enterprise applications. The individual in this role will be responsible for ensuring efficient application performance, prompt issue resolution, and close collaboration across teams to enhance systems in line with business objectives. Key Responsibilities Provide second-line support, troubleshoots application issues, and works with Service Desk and Technical Support teams on escalations. Oversees application administration, managing installations, configurations, updates, and ensuring change management protocols are followed. Documents processes, conducts training sessions, and shares knowledge to enhance team proficiency and user experience. Collaborates with business units to identify and implement application improvements that address evolving business needs. Requirements Experience: Minimum of two years of hands-on experience with AX 2012 and Dynamics 365 F&O within a large organization. Technical Skills: Proficiency in Windows 10, Microsoft Server, SQL, Office 365, and Azure; familiarity with ServiceNow or similar platforms. Strong communication, time management, and problem-solving abilities; ITIL Foundation (v4.0) certification is preferred. Work in a collaborative and inclusive environment focused on professional growth. Competitive compensation is offered, along with opportunities for continuous learning and advancement.
CMDB and IT Asset Manager - 41,000 - Hybrid (London, Durham, Lytham or Glasgow) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with a really interesting Civil Service organisation that works to support everyone with managing their money. They are looking for an experienced CMDB and IT Asset Manager who has a solid understanding of ITIL V4 best practices, IT Asset Management and CMDB Management. Experience with ServiceNow is ideal. What the CMDB and IT Asset Manager will be doing You will be managing the lifecycle of IT assets and the configuration of their components, ensuring that products and services are kept in support. This will involve developing a roadmap to ensure upgrades are completed in a timely manner. Track, log and correct information to protect assets and components Ensure configuration and asset databases are free from error or duplication. Maintain secure configurations and accurate information Manage configuration items, related information, service compliance and risks Maintain a roadmap proposed changes for end-of-life / end-of-support assets and configurations. What the successful CMDB and IT Asset Manager will bring to the team You will have strong experience in IT Asset Management and SMDB management, understanding best practices and how to mitigate security risks. Solid knowledge of ITIL V4 best practices Experience with using Service Now Understanding of IT infrastructure, especially cloud and software components Technical understanding and skills within CMDB and Asset Management Here's What You'll Get in Return Salary of up to 41,000 Pension scheme up to 27.9% 9 day fortnight scheme Generous parental leave options 25 days annual leave Very Flexible Working arrangements Hybrid working options Think this one's for you If you think this CMDB and IT Asset Manager opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Nov 01, 2024
Full time
CMDB and IT Asset Manager - 41,000 - Hybrid (London, Durham, Lytham or Glasgow) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with a really interesting Civil Service organisation that works to support everyone with managing their money. They are looking for an experienced CMDB and IT Asset Manager who has a solid understanding of ITIL V4 best practices, IT Asset Management and CMDB Management. Experience with ServiceNow is ideal. What the CMDB and IT Asset Manager will be doing You will be managing the lifecycle of IT assets and the configuration of their components, ensuring that products and services are kept in support. This will involve developing a roadmap to ensure upgrades are completed in a timely manner. Track, log and correct information to protect assets and components Ensure configuration and asset databases are free from error or duplication. Maintain secure configurations and accurate information Manage configuration items, related information, service compliance and risks Maintain a roadmap proposed changes for end-of-life / end-of-support assets and configurations. What the successful CMDB and IT Asset Manager will bring to the team You will have strong experience in IT Asset Management and SMDB management, understanding best practices and how to mitigate security risks. Solid knowledge of ITIL V4 best practices Experience with using Service Now Understanding of IT infrastructure, especially cloud and software components Technical understanding and skills within CMDB and Asset Management Here's What You'll Get in Return Salary of up to 41,000 Pension scheme up to 27.9% 9 day fortnight scheme Generous parental leave options 25 days annual leave Very Flexible Working arrangements Hybrid working options Think this one's for you If you think this CMDB and IT Asset Manager opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Product Owner Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: 48,250 - 65,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role AWE is currently recruiting for a Product Owner for the Enterprise Applications group. The Product Owner will be required to provide support to internal bespoke software application development. This role is essential to the Enterprise Applications group to be successful. Manage the Product Backlog Create and maintain User Stories and Acceptance Criteria Maintain Product Roadmaps Implement application and system changes in line with IS processes, procedures and policies, to budget, time and scope. Communicate with key business stakeholders to ensure systems meet expectations. System specialist/SME/Super user for applications relating to specialism. Escalate incidents, problems issues and risks accordingly. Task manage key resources supporting the system. Who are we looking for? We do need you to have the following: Proven experience as a Product Owner or similar role in Product Management Strong communication and collaboration skills Experience with Azure DevOps Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Experience with the full Software Development Life Cycle Strong understanding of Agile Methodologies and principles Experience with User Interface/User Experience (UI/UX) Experience of Application Development Software i.e. .NET and SQL Experience of Cloud application management ITIL Qualification You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Hybrid working is available for this role on an informal, non-contractual basis. Typically 1/2 days onsite per week however more site presence may be required at certain times of the year. If you are somebody who thrives in working on-site then more site presence would be accommodated. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide will be stored in accordance with GDPR and kept separate from your application form and CV, and the information will not be shared with anyone involved in interviewing or making hiring decisions.
Nov 01, 2024
Full time
Product Owner Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: 48,250 - 65,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role AWE is currently recruiting for a Product Owner for the Enterprise Applications group. The Product Owner will be required to provide support to internal bespoke software application development. This role is essential to the Enterprise Applications group to be successful. Manage the Product Backlog Create and maintain User Stories and Acceptance Criteria Maintain Product Roadmaps Implement application and system changes in line with IS processes, procedures and policies, to budget, time and scope. Communicate with key business stakeholders to ensure systems meet expectations. System specialist/SME/Super user for applications relating to specialism. Escalate incidents, problems issues and risks accordingly. Task manage key resources supporting the system. Who are we looking for? We do need you to have the following: Proven experience as a Product Owner or similar role in Product Management Strong communication and collaboration skills Experience with Azure DevOps Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Experience with the full Software Development Life Cycle Strong understanding of Agile Methodologies and principles Experience with User Interface/User Experience (UI/UX) Experience of Application Development Software i.e. .NET and SQL Experience of Cloud application management ITIL Qualification You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Hybrid working is available for this role on an informal, non-contractual basis. Typically 1/2 days onsite per week however more site presence may be required at certain times of the year. If you are somebody who thrives in working on-site then more site presence would be accommodated. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide will be stored in accordance with GDPR and kept separate from your application form and CV, and the information will not be shared with anyone involved in interviewing or making hiring decisions.
Milton Keynes University Hospital
Milton Keynes, Buckinghamshire
Job overview IT Back Office Team Leader Department: IT Band 6 £37,338 - £44,962 per annum Hours: 37.5 per week, all MKUH roles will be considered for flexible working The IT Department is a dynamic, ever-developing, forward-thinking group of people that make up a team that strives to keep the Trust's systems up to date and responsive to cutting edge technologies, whilst ensuring staff at the Trust are supported to continue to deliver at the highest level. We currently have an opening for an IT Back Office Team Leader to be a part of the Trust's Back Office Team. You will be an integral part of a team delivering a business as usual service including technical, configuration and testing support across the full range of the Trust Electronic Patient Record (eCARE - Oracle Health Cerner Millennium) to over 6000 staff including in external organizations. Support is currently provided via phone, email, and remote tools to assist in the resolution of issues, this may require the identification and resolution of complex problems. There may be occasions when visits to the hospital site are required. Interview date: 22nd November 2024 Main duties of the job To be successful in this role you will need to have knowledge of the Oracle Health suite of applications used in eCare. In depth, experience of using Millennium configuration tools and/or recent and relevant experience of maintaining, configuring, and developing a major clinical support system, PAS or EPR would be an advantage. You will need to be a leader with experience in mentoring and developing your own team, providing technical expertise to end users, queue management and leading on projects. You need to be a problem solver and manage conflicting demands on the service. You will be flexible in approach, tenacious, a good team player and have an eye for detail. Responsible for the provision of highly specialist IT Back Office technical services to the Trust. Areas of responsibility include, but not limited to, support of the Trust's Electronic Patient Record (eCARE) System. Will provide support via phone, email and remote tools to assist in the resolution of issues, this may require the identification and resolution of complex problems. Working for our organisation 'They have the highest score in the "We work flexibly" theme, scoring 6.86 out of 10. ' (NHS Staff Survey 2023). You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible working opportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. Detailed job description and main responsibilities Main duties and responsibilities The post holder will highly provide specialist Back Office support, configuration and system management services to all Trust staff under the guidance and direction of the I.T. Back Office Manager. In this capacity the post holder will be responsible for all the activities associated with the maintenance and development of the eCARE System in accordance with established policies and procedures. This will include but not be limited to the following activities. Maintain, support, and develop the eCARE System. This system is mission critical to the business. Please refer to Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person specification Qualifications and knowledge Essential criteria IT related degree (or equivalent qualification / relevant experience) Evidence of continuous personal development Desirable criteria IT Service Management qualification e.g. ITIL Foundation Project Management qualification e.g. Prince 2 Foundation Experience Essential criteria Relevant experience in a team lead role Experience in being a member of a project Desirable criteria Sound understanding of current IT standards, capabilities and developments in desktop, network, server, storage and applications technology. Skills Essential criteria Strategic thinker with sound analytical and problem solving skills Ability to form excellent relationships and influence and negotiate effectively in order to deliver results and commitment to customer service Ability to prioritise activities of self based on changing requirements and circumstances Commitment to continuous professional development personally. Personal and people development Essential criteria Ability to remain calm and composed in high pressure situations Self-motivated and able to work to tight deadlines with a flexible approach to work Able to form good working relationships with staff in the Trust and partner organisations Willing to develop own skills and knowledge Ability to work as a member of a team Communication Essential criteria Ability to interpret and communicate complex technical information to both technical and non-technical staff High standard of written and verbal communication
Nov 01, 2024
Full time
Job overview IT Back Office Team Leader Department: IT Band 6 £37,338 - £44,962 per annum Hours: 37.5 per week, all MKUH roles will be considered for flexible working The IT Department is a dynamic, ever-developing, forward-thinking group of people that make up a team that strives to keep the Trust's systems up to date and responsive to cutting edge technologies, whilst ensuring staff at the Trust are supported to continue to deliver at the highest level. We currently have an opening for an IT Back Office Team Leader to be a part of the Trust's Back Office Team. You will be an integral part of a team delivering a business as usual service including technical, configuration and testing support across the full range of the Trust Electronic Patient Record (eCARE - Oracle Health Cerner Millennium) to over 6000 staff including in external organizations. Support is currently provided via phone, email, and remote tools to assist in the resolution of issues, this may require the identification and resolution of complex problems. There may be occasions when visits to the hospital site are required. Interview date: 22nd November 2024 Main duties of the job To be successful in this role you will need to have knowledge of the Oracle Health suite of applications used in eCare. In depth, experience of using Millennium configuration tools and/or recent and relevant experience of maintaining, configuring, and developing a major clinical support system, PAS or EPR would be an advantage. You will need to be a leader with experience in mentoring and developing your own team, providing technical expertise to end users, queue management and leading on projects. You need to be a problem solver and manage conflicting demands on the service. You will be flexible in approach, tenacious, a good team player and have an eye for detail. Responsible for the provision of highly specialist IT Back Office technical services to the Trust. Areas of responsibility include, but not limited to, support of the Trust's Electronic Patient Record (eCARE) System. Will provide support via phone, email and remote tools to assist in the resolution of issues, this may require the identification and resolution of complex problems. Working for our organisation 'They have the highest score in the "We work flexibly" theme, scoring 6.86 out of 10. ' (NHS Staff Survey 2023). You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible working opportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. Detailed job description and main responsibilities Main duties and responsibilities The post holder will highly provide specialist Back Office support, configuration and system management services to all Trust staff under the guidance and direction of the I.T. Back Office Manager. In this capacity the post holder will be responsible for all the activities associated with the maintenance and development of the eCARE System in accordance with established policies and procedures. This will include but not be limited to the following activities. Maintain, support, and develop the eCARE System. This system is mission critical to the business. Please refer to Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person specification Qualifications and knowledge Essential criteria IT related degree (or equivalent qualification / relevant experience) Evidence of continuous personal development Desirable criteria IT Service Management qualification e.g. ITIL Foundation Project Management qualification e.g. Prince 2 Foundation Experience Essential criteria Relevant experience in a team lead role Experience in being a member of a project Desirable criteria Sound understanding of current IT standards, capabilities and developments in desktop, network, server, storage and applications technology. Skills Essential criteria Strategic thinker with sound analytical and problem solving skills Ability to form excellent relationships and influence and negotiate effectively in order to deliver results and commitment to customer service Ability to prioritise activities of self based on changing requirements and circumstances Commitment to continuous professional development personally. Personal and people development Essential criteria Ability to remain calm and composed in high pressure situations Self-motivated and able to work to tight deadlines with a flexible approach to work Able to form good working relationships with staff in the Trust and partner organisations Willing to develop own skills and knowledge Ability to work as a member of a team Communication Essential criteria Ability to interpret and communicate complex technical information to both technical and non-technical staff High standard of written and verbal communication
Milton Keynes University Hospital
Milton Keynes, Buckinghamshire
Job overview Senior IT Engineer Department: IT Band 7 £46,148 - £52,809 Per annum Hours: 37.5 per week, all MKUH roles will be considered for flexible working. As a Global Digital Exemplar Fast Follower, it is an exciting time at Milton Keynes University Hospital. We are now seeking a Senior IT Engineer to play an important role in supporting our journey to becoming a state-of-the-art digital hospital. You will be working within a friendly multi-disciplinary team within a fast moving and dynamic environment that will see you working with staff across the organisation and with a range of external partners. This is a unique opportunity to help shape the future for Milton Keynes University Hospital NHS Foundation Trust. For an informal discussion about the post, please contact Joao Andre, Deputy of Head of IT Technical Services, Interview date: 18th November 2024 Main duties of the job To provide a high-quality, responsive and comprehensive Senior IT Engineer support service, incorporating support for all Trust staff as well as support for NHS Milton Keynes staff on occasions. The post holder will also be required to provide support to internal IT staff to ensure that SLAs are met and knowledge and skills are effectively shared between staff at all levels. The post holder will be required to provide support both remotely via the telephone or remote tools, or face to face where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded. To assist with IT Service Desk operations as the need arises. The post holder will be responsible for IT Infrastructure through innovation, proactive maintenance and operations, including, but not limited to, data centres, cloud, communication rooms, and wiring rooms; networking, servers, storage, firewalls, PCs and peripherals, telephony, and core clinical and non-clinical applications. The post holder will be required to monitor the health status of the Trust's IT infrastructure estate to ensure minimum disruption to services. The post holder will be required to ensure that all Trust data is adequately secured and protected at all times There will be a requirement to be part of an on-call 24 7 rota. Working for our organisation '65% report achieving a good balance between work and home life and are satisfied with the opportunities for flexible working patterns. ' (NHS Staff Survey 2023). You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible working opportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. Detailed job description and main responsibilities Please refer to Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person specification Qualifications and knowledge Essential criteria IT Related NVQ Level 3 or A Levels (or equivalent qualification/relevant experience). Degree or equivalent qualification/relevant experience. Hands on expertise in a broad range of systems acquired through in-depth experience or theory based learning Up to date IT technical qualifications e.g. MCSA, MCSE, MCITP, CCNA (or equivalent qualification/relevant experience). Evidence of continual personal development and specialist knowledge. Desirable criteria IT Service Management qualification e.g. ITIL Foundation (or equivalent qualification / relevant experience). Project Management qualification e.g. Prince 2 Foundation. Experience Essential criteria Significant experience working in a complex IT environment. Advanced understanding of current IT standards, capabilities and developments in desktop, network, server, storage, telephony, security and applications technology. Advanced working knowledge and experience of installing and troubleshooting applications and operating systems in a Microsoft focused environment. Advanced working knowledge of server hardware and software including Active Directory, Group Policy, Exchange and Hyper-V. Advanced understanding of Server and network security fundamentals. Advanced understanding of IP, Analogue and Mobile telephony technologies. Advanced understanding of Storage Area Network (SAN) technologies. Advanced understanding of LAN/WAN/WLAN/VPN technologies Working knowledge of the Microsoft System Centre suite of applications. Advanced knowledge of backup technologies and strategies. Advanced knowledge of PC imaging technologies. Advanced knowledge of patching, anti-virus and encryption software. Experience of working in a project team. Previous experience working in a 3rd Line support role. Previous experience of using Service Desk Management Tools. Experience of using Microsoft administrative tools. Desirable criteria Understanding of ITIL. Skills Essential criteria Strategic thinker with sound analytical and problem solving skills. Ability to form excellent relationships and influence and negotiate effectively in order to deliver results and commitment to customer service. High standard of written and verbal communication. Commitment to continuous professional development personally. Ability to interpret and communicate complex technical information to both technical and non-technical staff. Ability to prioritise activities of self based on changing requirements and circumstances Ability to work without direct supervision. Advanced keyboard and data entry skills, allowing accurate and consistent use of IT systems Personal and people development Essential criteria Ability to remain calm and composed in high pressure situations. Self-motivated and able to work to tight deadlines with a flexible approach to work. Able to form good working relationships with staff in the Trust and partner organisations. Willing to develop own skills and knowledge. Ability to work as a member of a team. Excellent inter-personal skills. Ability to work in a busy environment where continuous interruptions and re-prioritisation of workload is to be expected. Communication Essential criteria Ability to interpret and communicate complex technical information to both technical and non-technical staff. Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization Requires excellent communication skills both verbal and written and have the ability to communicate effectively, both formally and informally to all levels of staff
Nov 01, 2024
Full time
Job overview Senior IT Engineer Department: IT Band 7 £46,148 - £52,809 Per annum Hours: 37.5 per week, all MKUH roles will be considered for flexible working. As a Global Digital Exemplar Fast Follower, it is an exciting time at Milton Keynes University Hospital. We are now seeking a Senior IT Engineer to play an important role in supporting our journey to becoming a state-of-the-art digital hospital. You will be working within a friendly multi-disciplinary team within a fast moving and dynamic environment that will see you working with staff across the organisation and with a range of external partners. This is a unique opportunity to help shape the future for Milton Keynes University Hospital NHS Foundation Trust. For an informal discussion about the post, please contact Joao Andre, Deputy of Head of IT Technical Services, Interview date: 18th November 2024 Main duties of the job To provide a high-quality, responsive and comprehensive Senior IT Engineer support service, incorporating support for all Trust staff as well as support for NHS Milton Keynes staff on occasions. The post holder will also be required to provide support to internal IT staff to ensure that SLAs are met and knowledge and skills are effectively shared between staff at all levels. The post holder will be required to provide support both remotely via the telephone or remote tools, or face to face where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded. To assist with IT Service Desk operations as the need arises. The post holder will be responsible for IT Infrastructure through innovation, proactive maintenance and operations, including, but not limited to, data centres, cloud, communication rooms, and wiring rooms; networking, servers, storage, firewalls, PCs and peripherals, telephony, and core clinical and non-clinical applications. The post holder will be required to monitor the health status of the Trust's IT infrastructure estate to ensure minimum disruption to services. The post holder will be required to ensure that all Trust data is adequately secured and protected at all times There will be a requirement to be part of an on-call 24 7 rota. Working for our organisation '65% report achieving a good balance between work and home life and are satisfied with the opportunities for flexible working patterns. ' (NHS Staff Survey 2023). You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible working opportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. Detailed job description and main responsibilities Please refer to Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person specification Qualifications and knowledge Essential criteria IT Related NVQ Level 3 or A Levels (or equivalent qualification/relevant experience). Degree or equivalent qualification/relevant experience. Hands on expertise in a broad range of systems acquired through in-depth experience or theory based learning Up to date IT technical qualifications e.g. MCSA, MCSE, MCITP, CCNA (or equivalent qualification/relevant experience). Evidence of continual personal development and specialist knowledge. Desirable criteria IT Service Management qualification e.g. ITIL Foundation (or equivalent qualification / relevant experience). Project Management qualification e.g. Prince 2 Foundation. Experience Essential criteria Significant experience working in a complex IT environment. Advanced understanding of current IT standards, capabilities and developments in desktop, network, server, storage, telephony, security and applications technology. Advanced working knowledge and experience of installing and troubleshooting applications and operating systems in a Microsoft focused environment. Advanced working knowledge of server hardware and software including Active Directory, Group Policy, Exchange and Hyper-V. Advanced understanding of Server and network security fundamentals. Advanced understanding of IP, Analogue and Mobile telephony technologies. Advanced understanding of Storage Area Network (SAN) technologies. Advanced understanding of LAN/WAN/WLAN/VPN technologies Working knowledge of the Microsoft System Centre suite of applications. Advanced knowledge of backup technologies and strategies. Advanced knowledge of PC imaging technologies. Advanced knowledge of patching, anti-virus and encryption software. Experience of working in a project team. Previous experience working in a 3rd Line support role. Previous experience of using Service Desk Management Tools. Experience of using Microsoft administrative tools. Desirable criteria Understanding of ITIL. Skills Essential criteria Strategic thinker with sound analytical and problem solving skills. Ability to form excellent relationships and influence and negotiate effectively in order to deliver results and commitment to customer service. High standard of written and verbal communication. Commitment to continuous professional development personally. Ability to interpret and communicate complex technical information to both technical and non-technical staff. Ability to prioritise activities of self based on changing requirements and circumstances Ability to work without direct supervision. Advanced keyboard and data entry skills, allowing accurate and consistent use of IT systems Personal and people development Essential criteria Ability to remain calm and composed in high pressure situations. Self-motivated and able to work to tight deadlines with a flexible approach to work. Able to form good working relationships with staff in the Trust and partner organisations. Willing to develop own skills and knowledge. Ability to work as a member of a team. Excellent inter-personal skills. Ability to work in a busy environment where continuous interruptions and re-prioritisation of workload is to be expected. Communication Essential criteria Ability to interpret and communicate complex technical information to both technical and non-technical staff. Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization Requires excellent communication skills both verbal and written and have the ability to communicate effectively, both formally and informally to all levels of staff
Web Applications Support Analyst (fully remote) - Linux, SQL, ServiceNow, ITIL. Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency click apply for full job details
Oct 31, 2024
Full time
Web Applications Support Analyst (fully remote) - Linux, SQL, ServiceNow, ITIL. Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency click apply for full job details
Web Applications Support Analyst (fully remote) - Linux, SQL, ServiceNow, ITIL. Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining & monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Please Note: The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. *Applicants MUST HAVE 2-3+ years of supporting Web Applications (SaaS, bespoke development etc), it is not a Technical Infrastructure or Servce Desk role*. Technical skills & experience for the IT Product Support role: Minimum 3 years experience in supporting Web Applications, Linux, software support, installation, troubleshooting, with the ability to analyse system logs. Strong, process-driven approach. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity/knowledge of DevOps and Agile methodologies (Nice to have). Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: Web Applications Support Analyst (fully remote) - Win/Linux, SQL, ServiceNow, ITIL.
Oct 28, 2024
Full time
Web Applications Support Analyst (fully remote) - Linux, SQL, ServiceNow, ITIL. Fully remote position The Company & role: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency. As the Technical IT Product Support specialist, providing remote support, maintaining & monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required. Please Note: The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts. *Applicants MUST HAVE 2-3+ years of supporting Web Applications (SaaS, bespoke development etc), it is not a Technical Infrastructure or Servce Desk role*. Technical skills & experience for the IT Product Support role: Minimum 3 years experience in supporting Web Applications, Linux, software support, installation, troubleshooting, with the ability to analyse system logs. Strong, process-driven approach. Support on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity/knowledge of DevOps and Agile methodologies (Nice to have). Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan. Please apply now for a comprehensive specification on the position: Web Applications Support Analyst (fully remote) - Win/Linux, SQL, ServiceNow, ITIL.
We are currently recruiting an Infrastructure Team Lead working hybrid from our Head Office in Birmingham. The role will lead a team of Infrastructure Specialist Engineers, Networking Specialists and Application Specialists, overseeing a broad range of technologies and collaborating with multiple areas of the business to support, evaluate, build, deliver, and maintain a performant and secure infrastructure environment. What you'll do This role is critical in ensuring the Infrastructure team delivers a high level of technical support, incident resolution, problem identification, and proactive maintenance while driving a customer-first mindset. You will have an understanding and proven competencies in VMWare, Cisco Networking, Microsoft and Google Technologies, and security best practices necessary to lead, develop, and challenge a varied yet highly skilled team. You will be responsible for providing specialist technical support and expertise across National Express's Infrastructure and Cloud Environment covering hardware, technical systems software and cloud based technologies in a managed services environment. You will provide specialist technology expertise and be the escalation point, including technical ownership and management of high priority incidents and problem records. You will perform a lead role in assuring Infrastructure and cloud solutions are supportable and maintainable whilst making practical recommendations for the maintenance of our technology landscape. You will input into the Technology Strategy to support the technology direction of the company, ensuring alignment to the Infrastructure Roadmap and will participate in the design authority process for all National Express decisions within programmes, ensuring alignment with Architecture.This role is also eligible for, and supports the wider service delivery function, as duty manager and major incident manager as part of a periodic rota defined for in hours and on-call cover, to provide management, coordination, and act as an escalation point during major incidents. Primary working relationships & interfaces:-National Express Infrastructure teamNational Express Service delivery teamNational Express Procurement teamNational Express Internal customers3rd Party Service providers What you'll need Significant number of years' experience in a team lead role in a medium to large organisation, with significant technical delivery/support responsibility.Excellent customer-facing skills, including critical issue escalation resolution, root cause analysis / corrective actions and leading with accountabilityExcellent interpersonal, verbal and written communication skills, with the ability to interact effectively with internal and external business partners at all levels as well as with assigned peers and external suppliers.Proven ability to work well under pressure while maintaining a professional image and approach, being data-driven with continuous improvement mind-setCoupled with the team lead responsibilities the role requires a technical knowledge/specialism of the following technologies to "Expert" level:Experience of configuring, implementing, developing and supporting complex solutionsExperienced in impact analysis and technical risk assessment.Solarwinds or other network monitoring tool experience.Experience with IT Service Management concepts including all disciplines within an Information Technology Infrastructure Library (ITIL) framework.Understanding of culture in its broadest sense and the diversity of a global organisation.Degree qualified or equivalent industry experience/certifications What we offer in return for your hard work and commitment Free Bus & Coach travel for yourselfComplimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner50% discount for friends and family on full fares on our coach servicesCompany pensionLife AssuranceEmployee Assistance programmePrivate online GP serviceNational Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Feb 02, 2024
Full time
We are currently recruiting an Infrastructure Team Lead working hybrid from our Head Office in Birmingham. The role will lead a team of Infrastructure Specialist Engineers, Networking Specialists and Application Specialists, overseeing a broad range of technologies and collaborating with multiple areas of the business to support, evaluate, build, deliver, and maintain a performant and secure infrastructure environment. What you'll do This role is critical in ensuring the Infrastructure team delivers a high level of technical support, incident resolution, problem identification, and proactive maintenance while driving a customer-first mindset. You will have an understanding and proven competencies in VMWare, Cisco Networking, Microsoft and Google Technologies, and security best practices necessary to lead, develop, and challenge a varied yet highly skilled team. You will be responsible for providing specialist technical support and expertise across National Express's Infrastructure and Cloud Environment covering hardware, technical systems software and cloud based technologies in a managed services environment. You will provide specialist technology expertise and be the escalation point, including technical ownership and management of high priority incidents and problem records. You will perform a lead role in assuring Infrastructure and cloud solutions are supportable and maintainable whilst making practical recommendations for the maintenance of our technology landscape. You will input into the Technology Strategy to support the technology direction of the company, ensuring alignment to the Infrastructure Roadmap and will participate in the design authority process for all National Express decisions within programmes, ensuring alignment with Architecture.This role is also eligible for, and supports the wider service delivery function, as duty manager and major incident manager as part of a periodic rota defined for in hours and on-call cover, to provide management, coordination, and act as an escalation point during major incidents. Primary working relationships & interfaces:-National Express Infrastructure teamNational Express Service delivery teamNational Express Procurement teamNational Express Internal customers3rd Party Service providers What you'll need Significant number of years' experience in a team lead role in a medium to large organisation, with significant technical delivery/support responsibility.Excellent customer-facing skills, including critical issue escalation resolution, root cause analysis / corrective actions and leading with accountabilityExcellent interpersonal, verbal and written communication skills, with the ability to interact effectively with internal and external business partners at all levels as well as with assigned peers and external suppliers.Proven ability to work well under pressure while maintaining a professional image and approach, being data-driven with continuous improvement mind-setCoupled with the team lead responsibilities the role requires a technical knowledge/specialism of the following technologies to "Expert" level:Experience of configuring, implementing, developing and supporting complex solutionsExperienced in impact analysis and technical risk assessment.Solarwinds or other network monitoring tool experience.Experience with IT Service Management concepts including all disciplines within an Information Technology Infrastructure Library (ITIL) framework.Understanding of culture in its broadest sense and the diversity of a global organisation.Degree qualified or equivalent industry experience/certifications What we offer in return for your hard work and commitment Free Bus & Coach travel for yourselfComplimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner50% discount for friends and family on full fares on our coach servicesCompany pensionLife AssuranceEmployee Assistance programmePrivate online GP serviceNational Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Global Technology Solutions Ltd
Aldermaston, Berkshire
Desktop/Laptop Support Engineer Onsite, Aldermaston Reading 7-5 working hours £210-£220 p/d inside ir35 DV clearance required 6 month contract DETAILED JOB DESCRIPTION: the client are looking for a customer-focused and enthusiastic Desktop/laptop/MPS Support Engineer to work as part of our onsite Technical Team, with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT Support teams. Behaviours * Champion teamwork and knowledge sharing * Collaborate with other technical leads and promote integration. * Be professional, positive and have an aptitude of solving problems and delivering service improvement * Be politically savvy and understand the stresses and priorities of our customers. * Demonstrate good organisational skills, reliability, and conscientiousness. * Able to work under pressure and use your own initiative. * To always provide a high level of customer service, ensuring the customer is kept updated throughout the life cycle of the call. * The engineer will be responsible for the managed refurbishment of PC across all sites and all Networks. * To execute last minute requests for work in the highest profile locations - VIP * To Manage a 180+ Conference rooms with the latest Audio-Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design requirements. * Hands on experience of day-to-day responsibilities for overall PC build/hardware maintenance and troubleshooting end user devices. (Laptops/desktop/Printers) * The engineer will learn, manage, support, and take responsibility for new hardware systems as required and will be proactive in their approach. * The engineer will be able to work in a timely and organised manner in conjunction with high profile project plans. Will be able to provide problem diagnosis to management coherently and recommend possible resolutions. * To demonstrate initiative and ability to resolve customer problems under pressure in a fast-paced environment whilst remaining calm. * The engineer will carry out any other duty in relation to the delivery of the contract as required by the Service Line lead. * This is an onsite role only. ESSENTIALS SKILLS/QUALIFICATIONS: * Professional verbal and written communication skills * Excellent customer service skills * Good knowledge of EUWS support models and best practices * Hardware break/fix support of HP and Lenovo desktops and laptops * Knowledge of Windows 7/10 Operating Systems and Microsoft Office Packages * Working knowledge of PC and peripheral hardware * Knowledge of MOD security classifications and guidelines * Full UK Driving Licence DESIRABLE SKILLS/QUALIFICATIONS: * ITIL Foundation * SCCM Knowledge and application If you have the skill set required. Please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Feb 01, 2024
Contractor
Desktop/Laptop Support Engineer Onsite, Aldermaston Reading 7-5 working hours £210-£220 p/d inside ir35 DV clearance required 6 month contract DETAILED JOB DESCRIPTION: the client are looking for a customer-focused and enthusiastic Desktop/laptop/MPS Support Engineer to work as part of our onsite Technical Team, with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT Support teams. Behaviours * Champion teamwork and knowledge sharing * Collaborate with other technical leads and promote integration. * Be professional, positive and have an aptitude of solving problems and delivering service improvement * Be politically savvy and understand the stresses and priorities of our customers. * Demonstrate good organisational skills, reliability, and conscientiousness. * Able to work under pressure and use your own initiative. * To always provide a high level of customer service, ensuring the customer is kept updated throughout the life cycle of the call. * The engineer will be responsible for the managed refurbishment of PC across all sites and all Networks. * To execute last minute requests for work in the highest profile locations - VIP * To Manage a 180+ Conference rooms with the latest Audio-Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design requirements. * Hands on experience of day-to-day responsibilities for overall PC build/hardware maintenance and troubleshooting end user devices. (Laptops/desktop/Printers) * The engineer will learn, manage, support, and take responsibility for new hardware systems as required and will be proactive in their approach. * The engineer will be able to work in a timely and organised manner in conjunction with high profile project plans. Will be able to provide problem diagnosis to management coherently and recommend possible resolutions. * To demonstrate initiative and ability to resolve customer problems under pressure in a fast-paced environment whilst remaining calm. * The engineer will carry out any other duty in relation to the delivery of the contract as required by the Service Line lead. * This is an onsite role only. ESSENTIALS SKILLS/QUALIFICATIONS: * Professional verbal and written communication skills * Excellent customer service skills * Good knowledge of EUWS support models and best practices * Hardware break/fix support of HP and Lenovo desktops and laptops * Knowledge of Windows 7/10 Operating Systems and Microsoft Office Packages * Working knowledge of PC and peripheral hardware * Knowledge of MOD security classifications and guidelines * Full UK Driving Licence DESIRABLE SKILLS/QUALIFICATIONS: * ITIL Foundation * SCCM Knowledge and application If you have the skill set required. Please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Cloud Solution Architect (Azure) Location: Guernsey/Jersey/Isle of Man (Re-location) Salary: £70,000/£100,000 + Relocation Package + Benefits JOB PURPOSE We are looking for a Consultant specialising in Cloud technologies that will be responsible for architecting cloud and software solutions based upon cloud services, including public cloud vendors, to deliver transformational services to clients. You'll contribute to the strategic direction and drive necessary activity to deliver the business-focused change projects. Through our partnerships with Microsoft and other leading transformation organisations you will be able to play an integral part in strategy and our customers'. You will collaborate on project planning, suggest future improvements to Enterprise Cloud service and propose technology solutions as part of Professional Services team; driving good architectural practice, including the opportunity to provide benefit from your experience and knowledge in Cloud and application migration. MAIN DUTIES AND RESPONSIBILITIES You will have successfully delivered Cloud and Infrastructure Architectures, with exposure to multiple, diverse technologies and processing environments and the ability to integrate Cloud services with customer on-premise networks. Microsoft Azure, AWS or VMWare architecture and design is highly desirable and when considering specific technical domain skills, Networking is desirable. Additionally, previous involvement with Data Centre/on-premises to Cloud migration is essential. You will own the Modern Workplace practice, setting direction, agreeing budgets, providing pre-sales support, implementations and 3rd level support as necessary. We offer a wide array of services and solutions that enable our clients to transform their business such as; private and public Cloud, Cloud enablement and migration services, Cloud connectivity, communication and collaboration, Modern Workplace solutions, security, networking and backup and disaster recovery. You will be closely aligned with the Account Management/Sales teams across the group providing account support relating to Cloud solution opportunities as well as solution designs, including but not limited to Private and public cloud, DC hosting, storage, DaaS and server virtualisation. Understanding and being part of the customer journey as a credible and trusted partner is essential. Develop an understanding of the customer business goals and strategy, and devise solutions to help them achieve their business outcomes. As a Modern Workplace & Cloud Solutions Consultant, you will have the opportunity to provide subject matter expertise on technical solutions, and act as a technical point of contact for prospects, customers, and sales teams across everything in our cloud and cloud connectivity portfolio. You will be responsible for identifying, developing and assisting with the implementation of cloud services to drive new revenue and achieve targets within the Enterprise market. You will be able to develop a cloud journey based around designed solution, business readiness, existing deployment architecture and business outcomes. You will then be able to action the journey and undertake the migration to the cloud solution on behalf of the customer. Manage and lead a small team of engineers to deliver client implementations to a high standard and quality. You will own the financial and commercial forecasting of solutions to budget for AOP planning. SkILL and experience REQUIREMENTS Possession of professional level qualifications in one or more Cloud disciplines from Microsoft, AWS or VMware Microsoft 365 and Azure experience Experience in a similar senior consultant role Experience of IT infrastructure, including hardware, operating systems, storage, virtualisation, security devices as well as backup and replication technologies. Server Migrations from on premise to cloud infrastructure, including application migrations and supporting infrastructure and technologies Microsoft 365, provisioning, and migration including DNS, AD, OneDrive and other integrated infrastructure requirements Proven background of providing great customer service. Demonstrated ability to effectively communicate by phone, in person or written. Shows initiative and acts independently to resolve problems. Demonstrated high levels of accuracy with excellent time management and organisational skills. Experience of customer relationships with the confidence and presence to successfully discuss and advise customers. Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels. Knowledge and experience of ITIL, ISO27001 and PCI-DSS advantageous MAIN DUTIES AND RESPONSIBILITIES Migration of customer workloads to Cloud platforms. Collaboration on migration and discovery workshops and overall design. Provide professional consultancy supporting around infrastructure technologies, including Microsoft Technologies, Modern Workplace solutions, Teams, Teams Telephony and Cloud. Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration, and backup/DR strategies. Develop strong collaborative relationships with enterprise teams & cloud services operational team. Liaise with the cloud team and third-party support partners on incident and problem cases. Proactively contribute to continuous service improvement with ideas and suggestions for processes, tools and other improvements Mentor and guide other team members in their specialist areas of technology. Draft and create documentation for new systems, services and technologies including procedures for handover into support Prioritise and manage your time alongside stakeholder expectations to deliver for internal and external customers whilst balancing BAU activity and projects. Assist commercial and pre-sales team in preparation of proposals, statement of work, and supporting documents for prospects. Present Cloud Services' vision, technologies and strategy to executives, technical management, and technical engineers Maintain and grow relationships with staff and technology partners, to enhance customer value. Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration, and backup/DR strategies. Participate in out-of-hours, on-call retainer system if required. Provide reports on performance to senior management on a regular basis Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure. All disclosures of a criminal background are treated with the strictest confidence and checks will only be made in connection with suitability for a post and for no other purpose. Convictions likely to be considered relevant to this post include dishonesty and those indicating a breach of trust, due to the security requirements of the role. Please note that disclosure of a criminal record will not necessarily debar you from employment in this post - this will depend on the nature of the offence/s and the circumstances surrounding it/them.
Feb 01, 2024
Full time
Cloud Solution Architect (Azure) Location: Guernsey/Jersey/Isle of Man (Re-location) Salary: £70,000/£100,000 + Relocation Package + Benefits JOB PURPOSE We are looking for a Consultant specialising in Cloud technologies that will be responsible for architecting cloud and software solutions based upon cloud services, including public cloud vendors, to deliver transformational services to clients. You'll contribute to the strategic direction and drive necessary activity to deliver the business-focused change projects. Through our partnerships with Microsoft and other leading transformation organisations you will be able to play an integral part in strategy and our customers'. You will collaborate on project planning, suggest future improvements to Enterprise Cloud service and propose technology solutions as part of Professional Services team; driving good architectural practice, including the opportunity to provide benefit from your experience and knowledge in Cloud and application migration. MAIN DUTIES AND RESPONSIBILITIES You will have successfully delivered Cloud and Infrastructure Architectures, with exposure to multiple, diverse technologies and processing environments and the ability to integrate Cloud services with customer on-premise networks. Microsoft Azure, AWS or VMWare architecture and design is highly desirable and when considering specific technical domain skills, Networking is desirable. Additionally, previous involvement with Data Centre/on-premises to Cloud migration is essential. You will own the Modern Workplace practice, setting direction, agreeing budgets, providing pre-sales support, implementations and 3rd level support as necessary. We offer a wide array of services and solutions that enable our clients to transform their business such as; private and public Cloud, Cloud enablement and migration services, Cloud connectivity, communication and collaboration, Modern Workplace solutions, security, networking and backup and disaster recovery. You will be closely aligned with the Account Management/Sales teams across the group providing account support relating to Cloud solution opportunities as well as solution designs, including but not limited to Private and public cloud, DC hosting, storage, DaaS and server virtualisation. Understanding and being part of the customer journey as a credible and trusted partner is essential. Develop an understanding of the customer business goals and strategy, and devise solutions to help them achieve their business outcomes. As a Modern Workplace & Cloud Solutions Consultant, you will have the opportunity to provide subject matter expertise on technical solutions, and act as a technical point of contact for prospects, customers, and sales teams across everything in our cloud and cloud connectivity portfolio. You will be responsible for identifying, developing and assisting with the implementation of cloud services to drive new revenue and achieve targets within the Enterprise market. You will be able to develop a cloud journey based around designed solution, business readiness, existing deployment architecture and business outcomes. You will then be able to action the journey and undertake the migration to the cloud solution on behalf of the customer. Manage and lead a small team of engineers to deliver client implementations to a high standard and quality. You will own the financial and commercial forecasting of solutions to budget for AOP planning. SkILL and experience REQUIREMENTS Possession of professional level qualifications in one or more Cloud disciplines from Microsoft, AWS or VMware Microsoft 365 and Azure experience Experience in a similar senior consultant role Experience of IT infrastructure, including hardware, operating systems, storage, virtualisation, security devices as well as backup and replication technologies. Server Migrations from on premise to cloud infrastructure, including application migrations and supporting infrastructure and technologies Microsoft 365, provisioning, and migration including DNS, AD, OneDrive and other integrated infrastructure requirements Proven background of providing great customer service. Demonstrated ability to effectively communicate by phone, in person or written. Shows initiative and acts independently to resolve problems. Demonstrated high levels of accuracy with excellent time management and organisational skills. Experience of customer relationships with the confidence and presence to successfully discuss and advise customers. Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels. Knowledge and experience of ITIL, ISO27001 and PCI-DSS advantageous MAIN DUTIES AND RESPONSIBILITIES Migration of customer workloads to Cloud platforms. Collaboration on migration and discovery workshops and overall design. Provide professional consultancy supporting around infrastructure technologies, including Microsoft Technologies, Modern Workplace solutions, Teams, Teams Telephony and Cloud. Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration, and backup/DR strategies. Develop strong collaborative relationships with enterprise teams & cloud services operational team. Liaise with the cloud team and third-party support partners on incident and problem cases. Proactively contribute to continuous service improvement with ideas and suggestions for processes, tools and other improvements Mentor and guide other team members in their specialist areas of technology. Draft and create documentation for new systems, services and technologies including procedures for handover into support Prioritise and manage your time alongside stakeholder expectations to deliver for internal and external customers whilst balancing BAU activity and projects. Assist commercial and pre-sales team in preparation of proposals, statement of work, and supporting documents for prospects. Present Cloud Services' vision, technologies and strategy to executives, technical management, and technical engineers Maintain and grow relationships with staff and technology partners, to enhance customer value. Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration, and backup/DR strategies. Participate in out-of-hours, on-call retainer system if required. Provide reports on performance to senior management on a regular basis Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure. All disclosures of a criminal background are treated with the strictest confidence and checks will only be made in connection with suitability for a post and for no other purpose. Convictions likely to be considered relevant to this post include dishonesty and those indicating a breach of trust, due to the security requirements of the role. Please note that disclosure of a criminal record will not necessarily debar you from employment in this post - this will depend on the nature of the offence/s and the circumstances surrounding it/them.
Salary Package Band: D Contract type: Permanent Location: London or Cardiff (one / two days per week in our office.) Closing Date: 01/02/2024 Due to the hybrid nature of the teams, we require the successful candidate to be based in one of the above BBC offices to work from the office one / two days per week Our comprehensive benefits package includes: An employer pension contribution of up to 10% 25 days' annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes Employee assistance and well-being programmes Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Disability Networks and many more Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. If you require any reasonable adjustments during any part of the application process, please get in touch so we can support you. Job Introduction The purpose of this role is to ensure that the overall performance of SAP Finance applications and supporting/peripheral applications meets business requirements. The role will provide detailed system expertise, technical support and knowledge to both service delivery and business change functions ensuring dependencies and relationships between all associated systems are understood, maintained and can be communicated effectively to relevant stakeholders. Responsible for the planning, design, implementation, integration, commissioning, test, and in some cases operation of systems, and for collaboration to continuously improve the planning and delivery process. Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. Main Responsibilities Systems Management: Be the systems specialist for Finance modules of SAP ECC and other Finance related Systems. Lead on requirements gathering with the business process owners and stakeholders, analyse and present solution options that align with BBC Engineering strategies. Work with the Systems Owner to ensure system performance (KPI's) are continuously improved, inputting into the systems roadmap, identifying risks and providing risk mitigations. System Architecture: Responsible for ensuring systems design and architecture is fit for purpose, including disaster recovery architecture. Project Engagement: Responsible for providing technical consultancy to project delivery and development teams, procurement, service design and change management teams. Responsible for providing technical expertise to project teams throughout the lifecycle of a project Working with project & service delivery teams responsible for the commissioning and acceptance ensuring new installations/services are fit for purpose, supportable, and are built against agreed specification and installation standards. Change, Configuration and Release Management: Responsible for minor/major software and hardware upgrades, ensuring that change management procedures are followed working alongside the teams responsible for UAT, testing and deployment of upgrades into the production environment. Incident Management: Responsible for the resolution of escalated incidents from frontline support teams and assisting with the command & control for major incident and service outages. Problem Management: Responsible for Problem Management for systems assigned, ensuring that known issues and workarounds are documented and input into a Known Error Database. Non Functional Requirements: Responsible for ensuring systems align with BBC's non-functional requirements including accessibility, performance, disaster recovery and security. Ensure all work is conducted in accordance with current safety legislation and BBC safety policies, security policies and statutory requirements relevant to the task. Knowledge Management: Responsible for the production of technical documentation, ensuring quality and accuracy. Responsible for assessing and inputting into the design and delivery of training for systems under ownership ensuring support teams can be appropriately trained. 3rd Party Suppliers: Responsible for building effective relationships with system vendors to ensure that reported incidents and problems are resolved within agreed resolution times set in service contracts. Are you the right candidate? Essential Detailed Knowledge of SAP Financials including: FI - General Ledger (New GL) FI - Asset Accounting/Lease Accounting (CLM) FI - Taxes FI - Accounts Payable FI - Accounts Receivable FI - Cash & Banking (including Treasury) CO - Project Systems including WIP CO - Profit Centre Accounting CO - Cost Centre Accounting Detailed Integration Knowledge with SAP MM/SD/BW/HR Financial background - Accountancy or demonstrable finance related experience Experience in managing a complex technical systems/environment Experienced in managing conflicting demands in situations of pressure where priorities are rapidly changing Experience of having to communicate clearly with a range of people at different levels of the organisation and explain and discuss technical issues using a range of styles, tools and techniques Authoritative knowledge of security policies and statutory requirements relevant to the role Experience in working with 3rd party suppliers Experience of providing a high quality service in a demanding customer service environment Experience of relationship management Experience of technology projects including business change deliverables Substantial experience gained in a technology environment Worked on the full project lifecycle Self-motivated and organised, with the ability to manage multiple tasks and drive delivery to time and budget whilst minimising risk Excellent communication (verbal, written, listening) and IT skills Able to effectively work in a dispersed and varied team, showing evidence of dealing with complex technical issues, dealing with multiple priorities, managing conflict and using influencing skills to ensure that projects / assignments are properly commissioned and delivered into the business Able to deliver to deadlines and demonstrate resilience to ensure the correct technical solution is selected with a full understanding of the costs, timescales and risk involved Expertise in translating project, user and product requirements into technical solutions Desirable Experience of working with BW, BO Dashboards, BODS or BPC Experience of working with Ariba or Opentext VIM Qualified Accountant (CIMA or ACCA) Knowledge of ITIL standards and the principles of service support and delivery Knowledge of change and configuration management procedures Experience of designing and delivering training Understanding of a complex global SAP landscape - including interfaces i.e. payroll, expenses, banking etc Experience of implementing SAP Finance end to end solutions Knowledge and experience of Finance/SAP best practices Knowledge of SAP security and authorisations Solution orientated and problem solving Experience in the media sector or broadcast environment About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
Feb 01, 2024
Full time
Salary Package Band: D Contract type: Permanent Location: London or Cardiff (one / two days per week in our office.) Closing Date: 01/02/2024 Due to the hybrid nature of the teams, we require the successful candidate to be based in one of the above BBC offices to work from the office one / two days per week Our comprehensive benefits package includes: An employer pension contribution of up to 10% 25 days' annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes Employee assistance and well-being programmes Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Disability Networks and many more Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. If you require any reasonable adjustments during any part of the application process, please get in touch so we can support you. Job Introduction The purpose of this role is to ensure that the overall performance of SAP Finance applications and supporting/peripheral applications meets business requirements. The role will provide detailed system expertise, technical support and knowledge to both service delivery and business change functions ensuring dependencies and relationships between all associated systems are understood, maintained and can be communicated effectively to relevant stakeholders. Responsible for the planning, design, implementation, integration, commissioning, test, and in some cases operation of systems, and for collaboration to continuously improve the planning and delivery process. Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. Main Responsibilities Systems Management: Be the systems specialist for Finance modules of SAP ECC and other Finance related Systems. Lead on requirements gathering with the business process owners and stakeholders, analyse and present solution options that align with BBC Engineering strategies. Work with the Systems Owner to ensure system performance (KPI's) are continuously improved, inputting into the systems roadmap, identifying risks and providing risk mitigations. System Architecture: Responsible for ensuring systems design and architecture is fit for purpose, including disaster recovery architecture. Project Engagement: Responsible for providing technical consultancy to project delivery and development teams, procurement, service design and change management teams. Responsible for providing technical expertise to project teams throughout the lifecycle of a project Working with project & service delivery teams responsible for the commissioning and acceptance ensuring new installations/services are fit for purpose, supportable, and are built against agreed specification and installation standards. Change, Configuration and Release Management: Responsible for minor/major software and hardware upgrades, ensuring that change management procedures are followed working alongside the teams responsible for UAT, testing and deployment of upgrades into the production environment. Incident Management: Responsible for the resolution of escalated incidents from frontline support teams and assisting with the command & control for major incident and service outages. Problem Management: Responsible for Problem Management for systems assigned, ensuring that known issues and workarounds are documented and input into a Known Error Database. Non Functional Requirements: Responsible for ensuring systems align with BBC's non-functional requirements including accessibility, performance, disaster recovery and security. Ensure all work is conducted in accordance with current safety legislation and BBC safety policies, security policies and statutory requirements relevant to the task. Knowledge Management: Responsible for the production of technical documentation, ensuring quality and accuracy. Responsible for assessing and inputting into the design and delivery of training for systems under ownership ensuring support teams can be appropriately trained. 3rd Party Suppliers: Responsible for building effective relationships with system vendors to ensure that reported incidents and problems are resolved within agreed resolution times set in service contracts. Are you the right candidate? Essential Detailed Knowledge of SAP Financials including: FI - General Ledger (New GL) FI - Asset Accounting/Lease Accounting (CLM) FI - Taxes FI - Accounts Payable FI - Accounts Receivable FI - Cash & Banking (including Treasury) CO - Project Systems including WIP CO - Profit Centre Accounting CO - Cost Centre Accounting Detailed Integration Knowledge with SAP MM/SD/BW/HR Financial background - Accountancy or demonstrable finance related experience Experience in managing a complex technical systems/environment Experienced in managing conflicting demands in situations of pressure where priorities are rapidly changing Experience of having to communicate clearly with a range of people at different levels of the organisation and explain and discuss technical issues using a range of styles, tools and techniques Authoritative knowledge of security policies and statutory requirements relevant to the role Experience in working with 3rd party suppliers Experience of providing a high quality service in a demanding customer service environment Experience of relationship management Experience of technology projects including business change deliverables Substantial experience gained in a technology environment Worked on the full project lifecycle Self-motivated and organised, with the ability to manage multiple tasks and drive delivery to time and budget whilst minimising risk Excellent communication (verbal, written, listening) and IT skills Able to effectively work in a dispersed and varied team, showing evidence of dealing with complex technical issues, dealing with multiple priorities, managing conflict and using influencing skills to ensure that projects / assignments are properly commissioned and delivered into the business Able to deliver to deadlines and demonstrate resilience to ensure the correct technical solution is selected with a full understanding of the costs, timescales and risk involved Expertise in translating project, user and product requirements into technical solutions Desirable Experience of working with BW, BO Dashboards, BODS or BPC Experience of working with Ariba or Opentext VIM Qualified Accountant (CIMA or ACCA) Knowledge of ITIL standards and the principles of service support and delivery Knowledge of change and configuration management procedures Experience of designing and delivering training Understanding of a complex global SAP landscape - including interfaces i.e. payroll, expenses, banking etc Experience of implementing SAP Finance end to end solutions Knowledge and experience of Finance/SAP best practices Knowledge of SAP security and authorisations Solution orientated and problem solving Experience in the media sector or broadcast environment About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
Cyber Threat Intelligence Specialist City of London (hybrid) Up to £67,000 per annum + annual discretionary bonus On behalf of a City of London based financial services organisation, I am seeking an experienced Cyber Threat Intelligence Specialist to join their team. As a Cyber Threat Intelligence Specialist, you will strengthen the Group's Threat Intelligence program by collecting, processing, analysing, and disseminating actionable intelligence, and driving the continual growth and maturity of the program. The ideal candidate will have the ability to aggregate and present intelligence at the strategic, operational, and tactical level. Due to the organisation operating a hybrid work model, you must be within commutable distance of their City of London offices and willing to be office based at least 2 days per week. Responsibilities: Build relationships and work with stakeholders from within Cyber Security and the wider organisation to define intelligence requirements. Maintain knowledge and understanding of the cyber threats facing financial organisations. Coordinate the implementation and ongoing management of threat intelligence tools and platforms. Identify strategic, tactical, and operational intelligence trends, patterns, and behaviour to provide business-focused, impactful intelligence. Develop and deliver high quality written and verbal briefing material, communicating the threat landscape for a range of audiences up to and including C suite. Manage relationships and outputs of third-party Cyber Threat Intelligence partners. Support threat detection and incident response activities with research and analysis. Enable the wider organisation to use threat intelligence for informed decision making. Explore opportunities to work with other financial institutes, regulators, and authorities to share intelligence. Skills/Experience required: In-depth knowledge of the current tactics, techniques, and procedures (TTPs) used by threat actors and experience using frameworks such as MITRE ATT&CK. Strong technical and analytical security skills required with a minimum of 2 years' experience working in an intelligence role. Strong understanding of the Threat Intelligence life cycle methodology. Communication and presentation skills, with the ability to explain complex topics simply. Knowledge of security operations, network monitoring or analysis, intrusion or anomaly detection analysis, threat hunting, threat attribution assessment. Knowledge of and experience with standard network logging formats, network management systems and network security monitoring systems, security information and event management, network packet analysis tools, and forensic analysis tools. Knowledge of and experience with web Proxy, Firewalls, IPS, IDS, mail content scanning appliances, enterprise Antivirus solutions, Network Analysers, and domain name Servers desired Good understanding of TCP/IP and networking technologies/protocols Experience of working in an NIST and/or ITIL controlled environment. Should be working towards or have one or several the following certifications: CRTIA, CRTIM, CRISC, CISSP, CCSP, Relevant GIAC certifications.
Jan 26, 2024
Full time
Cyber Threat Intelligence Specialist City of London (hybrid) Up to £67,000 per annum + annual discretionary bonus On behalf of a City of London based financial services organisation, I am seeking an experienced Cyber Threat Intelligence Specialist to join their team. As a Cyber Threat Intelligence Specialist, you will strengthen the Group's Threat Intelligence program by collecting, processing, analysing, and disseminating actionable intelligence, and driving the continual growth and maturity of the program. The ideal candidate will have the ability to aggregate and present intelligence at the strategic, operational, and tactical level. Due to the organisation operating a hybrid work model, you must be within commutable distance of their City of London offices and willing to be office based at least 2 days per week. Responsibilities: Build relationships and work with stakeholders from within Cyber Security and the wider organisation to define intelligence requirements. Maintain knowledge and understanding of the cyber threats facing financial organisations. Coordinate the implementation and ongoing management of threat intelligence tools and platforms. Identify strategic, tactical, and operational intelligence trends, patterns, and behaviour to provide business-focused, impactful intelligence. Develop and deliver high quality written and verbal briefing material, communicating the threat landscape for a range of audiences up to and including C suite. Manage relationships and outputs of third-party Cyber Threat Intelligence partners. Support threat detection and incident response activities with research and analysis. Enable the wider organisation to use threat intelligence for informed decision making. Explore opportunities to work with other financial institutes, regulators, and authorities to share intelligence. Skills/Experience required: In-depth knowledge of the current tactics, techniques, and procedures (TTPs) used by threat actors and experience using frameworks such as MITRE ATT&CK. Strong technical and analytical security skills required with a minimum of 2 years' experience working in an intelligence role. Strong understanding of the Threat Intelligence life cycle methodology. Communication and presentation skills, with the ability to explain complex topics simply. Knowledge of security operations, network monitoring or analysis, intrusion or anomaly detection analysis, threat hunting, threat attribution assessment. Knowledge of and experience with standard network logging formats, network management systems and network security monitoring systems, security information and event management, network packet analysis tools, and forensic analysis tools. Knowledge of and experience with web Proxy, Firewalls, IPS, IDS, mail content scanning appliances, enterprise Antivirus solutions, Network Analysers, and domain name Servers desired Good understanding of TCP/IP and networking technologies/protocols Experience of working in an NIST and/or ITIL controlled environment. Should be working towards or have one or several the following certifications: CRTIA, CRTIM, CRISC, CISSP, CCSP, Relevant GIAC certifications.
Head of Applications & Service Delivery Reporting to the COO, the Head of Applications & Service Delivery will own and manage Seraphine's application landscape, spanning the entire business from design and sourcing through supply chain. Some of those systems are maintained inhouse while others are SaaS. As the Head of Applications & Service Delivery, you will be an experienced manager of high performing teams, bringing strong service management capabilities to build capability within the IT team, ensuring that our third party vendors are managed and delivering to SLAs. This role is a key enabler in allowing Seraphine to keeping our systems running smoothly, and you will be involved in a variety of ongoing areas ranging from systems improvements/changes to driving continuous improvement initiatives. You will ensure great collaboration with all teams for optimal project delivery as well as consistent BAU management of production systems. You will play a pivotal part in safeguarding the Seraphine's digital assets, systems, and data from cyber threats and ensuring compliance with industry standards and regulations. This role will provide you with the opportunity to drive your business understanding and technical skillset forward, while taking advantage of being part of a small team which can move at pace. About You: The position requires a very hands-on individual with a strong technology foundation - ranging from the latest eCommerce platforms & tools to managing and operating high-availability, secure applications. You appreciate that the lifecycle of a solution extends from idea to de-commission, not idea to initial go-live. You also understand the Ops aspect of DevOps, thinking about more than just the delivery of the application; you also appreciate the importance of logging, monitoring, observability, and issue diagnosis. You'll also be a driver of good practice and an excellent communicator with the ability to lead, engage and influence at all levels. Experience of taking responsibility for a wide remit within IT will be essential and you will have a quick learning, pro-active, problem-solving approach to work. Main Responsibilities Oversee day-to-day operation of the Seraphine applications landscape, ensuring world-class performance & availability. Collaborate with vendors and service providers to manage and maintain relationships, negotiate contracts, and stay updated with emerging technologies and product offerings. Manage the workload, assignment of tasks and responsibilities within the Applications and Infrastructure teams ensuring a focus on delivering great service. Foster a culture of knowledge sharing and collaboration within the Applications and Infrastructure teams Understand the criticality of supported systems to a level where the business impact of a malfunction can be interrogated and assessed, leading to the appropriate level of action and priority being given to the resolution process. Own project management activities for assigned projects, ensuring that projects are managed through to delivery within agreed timescales and budgetary constraints. Manage major incidents relating to applications end to end, including customer communications and internal updates, ensuring timely resolution of issues, and minimizing impact on service availability. Provide a point of escalation for issues raised by team members, including both technical queries and general issues Ensure that new or changed services are adequately documented to facilitate their day-to-day support, and that new procedures are created where required. Provide and maintain processes and knowledge documents to allow the team to support a breadth of applications As a line manager, provide support and guidance for your direct reports to help them grow and develop in their roles. Manage service level agreements (SLAs) and ensure service delivery meets or exceeds performance targets. Implement and maintain monitoring and alerting systems to proactively identify and address potential issues. Implement comprehensive disaster recovery strategies and business continuity plans Establish and maintain a robust cybersecurity framework to protect sensitive data and system integrity, adhering to industry standards and regulatory compliance. What we stand for We are the leading scale player in a specialist market - maternity and nursing wear - and we have 18 years of experience behind us doing this and nothing but this. But what we do at Seraphine is more than just fashion and clothes. We help women feel absolutely confident in their changing bodies and enable them to continue to express the choice and style they had prior to pregnancy, during pregnancy, whilst providing them with product innovations that make motherhood a breeze. What we're delivering We are highly international (more than 2/3 of our sales are from markets outside of the UK) and highly digital - we were an early embracer of eCommerce and the channel now represents 90% of our revenue. We're also a digital marketing machine: acquiring customers profitably from first order, with more than half returning for a second order during the current pregnancy and more and more coming back to us again when the family grows further. This all contributes to market leading profit and product margins and our double-digit growth rates across the world put the rest to shame. Good knowledge of technical architecture and the functionality of applications used to support the business. Experience of working in a dynamic environment often with shifting priorities Solid understanding of IT service management (ITSM) frameworks and processes, such as ITIL. Experience of managing relationships with third party service providers A strategic thinker, able to anticipate issues and to drive solutions and accountability. Strong leadership and team management skills - an ability to engage, develop and motivate, alongside being able to identify and develop talent Excellent time management skills, the ability to prioritise projects and process multiple tasks. Ability to communicate in an effective and concise manner so that complex logistic information is translated into relevant and clear business terms. Understand the security and fraud threats that affect an eCommerce business and any regulatory requirements that the business must follow. Experience with information, data and cybersecurity best practices (ideally ISO27001 or Cyber Essentials Plus), technologies, standards and controls, including ongoing management and prevention is a plus Life Assurance Income Protection Health Cash Plan Holiday entitlement - 25 days excluding bank holidays (with one additional day per year of service) Birthday day off Discretionary Company Bonus Scheme Enhanced Maternity/Paternity Scheme Family friendly policies Staff discount policy (50%) Salary Exchange Benefits: Pension Scheme - 5% employee and 3% employer contribution Technology Will Writing Holiday Exchange Workplace Nursery Gym Benefit Cycle 2 Work Discount Benefits: Gadget Insurance Cycle Insurance Cancer Screening Pet Insurance Lottie - Care Home Discount Health & Wellbeing Videos
Jan 16, 2024
Full time
Head of Applications & Service Delivery Reporting to the COO, the Head of Applications & Service Delivery will own and manage Seraphine's application landscape, spanning the entire business from design and sourcing through supply chain. Some of those systems are maintained inhouse while others are SaaS. As the Head of Applications & Service Delivery, you will be an experienced manager of high performing teams, bringing strong service management capabilities to build capability within the IT team, ensuring that our third party vendors are managed and delivering to SLAs. This role is a key enabler in allowing Seraphine to keeping our systems running smoothly, and you will be involved in a variety of ongoing areas ranging from systems improvements/changes to driving continuous improvement initiatives. You will ensure great collaboration with all teams for optimal project delivery as well as consistent BAU management of production systems. You will play a pivotal part in safeguarding the Seraphine's digital assets, systems, and data from cyber threats and ensuring compliance with industry standards and regulations. This role will provide you with the opportunity to drive your business understanding and technical skillset forward, while taking advantage of being part of a small team which can move at pace. About You: The position requires a very hands-on individual with a strong technology foundation - ranging from the latest eCommerce platforms & tools to managing and operating high-availability, secure applications. You appreciate that the lifecycle of a solution extends from idea to de-commission, not idea to initial go-live. You also understand the Ops aspect of DevOps, thinking about more than just the delivery of the application; you also appreciate the importance of logging, monitoring, observability, and issue diagnosis. You'll also be a driver of good practice and an excellent communicator with the ability to lead, engage and influence at all levels. Experience of taking responsibility for a wide remit within IT will be essential and you will have a quick learning, pro-active, problem-solving approach to work. Main Responsibilities Oversee day-to-day operation of the Seraphine applications landscape, ensuring world-class performance & availability. Collaborate with vendors and service providers to manage and maintain relationships, negotiate contracts, and stay updated with emerging technologies and product offerings. Manage the workload, assignment of tasks and responsibilities within the Applications and Infrastructure teams ensuring a focus on delivering great service. Foster a culture of knowledge sharing and collaboration within the Applications and Infrastructure teams Understand the criticality of supported systems to a level where the business impact of a malfunction can be interrogated and assessed, leading to the appropriate level of action and priority being given to the resolution process. Own project management activities for assigned projects, ensuring that projects are managed through to delivery within agreed timescales and budgetary constraints. Manage major incidents relating to applications end to end, including customer communications and internal updates, ensuring timely resolution of issues, and minimizing impact on service availability. Provide a point of escalation for issues raised by team members, including both technical queries and general issues Ensure that new or changed services are adequately documented to facilitate their day-to-day support, and that new procedures are created where required. Provide and maintain processes and knowledge documents to allow the team to support a breadth of applications As a line manager, provide support and guidance for your direct reports to help them grow and develop in their roles. Manage service level agreements (SLAs) and ensure service delivery meets or exceeds performance targets. Implement and maintain monitoring and alerting systems to proactively identify and address potential issues. Implement comprehensive disaster recovery strategies and business continuity plans Establish and maintain a robust cybersecurity framework to protect sensitive data and system integrity, adhering to industry standards and regulatory compliance. What we stand for We are the leading scale player in a specialist market - maternity and nursing wear - and we have 18 years of experience behind us doing this and nothing but this. But what we do at Seraphine is more than just fashion and clothes. We help women feel absolutely confident in their changing bodies and enable them to continue to express the choice and style they had prior to pregnancy, during pregnancy, whilst providing them with product innovations that make motherhood a breeze. What we're delivering We are highly international (more than 2/3 of our sales are from markets outside of the UK) and highly digital - we were an early embracer of eCommerce and the channel now represents 90% of our revenue. We're also a digital marketing machine: acquiring customers profitably from first order, with more than half returning for a second order during the current pregnancy and more and more coming back to us again when the family grows further. This all contributes to market leading profit and product margins and our double-digit growth rates across the world put the rest to shame. Good knowledge of technical architecture and the functionality of applications used to support the business. Experience of working in a dynamic environment often with shifting priorities Solid understanding of IT service management (ITSM) frameworks and processes, such as ITIL. Experience of managing relationships with third party service providers A strategic thinker, able to anticipate issues and to drive solutions and accountability. Strong leadership and team management skills - an ability to engage, develop and motivate, alongside being able to identify and develop talent Excellent time management skills, the ability to prioritise projects and process multiple tasks. Ability to communicate in an effective and concise manner so that complex logistic information is translated into relevant and clear business terms. Understand the security and fraud threats that affect an eCommerce business and any regulatory requirements that the business must follow. Experience with information, data and cybersecurity best practices (ideally ISO27001 or Cyber Essentials Plus), technologies, standards and controls, including ongoing management and prevention is a plus Life Assurance Income Protection Health Cash Plan Holiday entitlement - 25 days excluding bank holidays (with one additional day per year of service) Birthday day off Discretionary Company Bonus Scheme Enhanced Maternity/Paternity Scheme Family friendly policies Staff discount policy (50%) Salary Exchange Benefits: Pension Scheme - 5% employee and 3% employer contribution Technology Will Writing Holiday Exchange Workplace Nursery Gym Benefit Cycle 2 Work Discount Benefits: Gadget Insurance Cycle Insurance Cancer Screening Pet Insurance Lottie - Care Home Discount Health & Wellbeing Videos
EUC Support Engineer £200 a day Inside IR35 Woking 5 days a week 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Ensure excellent verbal and written communications are applied at all times. Ensure appropriate and up-to-date documentation is maintained at all times. Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Client Specific: Maintain operational documentation, to include runbooks and standard operating procedures. Resident onsite support services covering: Install, Move, Add/Change, De-Installation (IMACD) for typical end user computing activities. Windows and MAC PC Installation, replacements and laptop provisioning within the site the engineer is based at. Hardware break-fix by the engineer for out of warranty devices, using available spares and engagement of with third party suppliers where available in-country. Liaising with suppliers for any in warranty break-fix ticket. When a single part, or a whole unit swap is available to the Engineer, the ticket will be resolved by the Engineer Asset management activities, ensuring an accurate records are held in the central management database and that assets are effectively tracked and reported. Desk side software support - Providing remediation of application software, installation, removal, or configurations in-person, or using remote support tool. Hand & eyes support for the offshore Workplace services team as part of incident resolution or vendor visits. Tape handling, supporting with local back-up tape changes. Print services support, in relation to assisting with vendor repairs, consumables provision, commission/decommission and local troubleshooting with user print failures. Meeting and event support, preparing rooms with IT related equipment and troubleshooting functionality of devices. Logging tickets for vendor support and escorting vendors on site. IT stock management to maintain Customer owned replacement devices and parts in working order notifying the Customer of any devices that are needed to be added or scrapped as needed Build and distribution of IT stock between sites and maintaining centralised records. Assist with Non-Standard Service requests (NSSR) such as off one-off specialised software installations, or hardware configurations. Hardware Supported: Personal Computers and notebooks Apple Macs Printers at the local site Tablets, Thin Client devices and smartphones Touch panels Mobile device configuration (Android and iOS) Upgrading firmware and configuring handheld scanners at distribution locations Software Support includes: Operating Systems Windows and MAC OSX Office Suites Web browsers Project Management Tools Communication platform All line of business applications Remote Site Support includes: Use remote support tools provided by client Video and audio Microsoft Teams call support Remote stock management Shipping equipment between sites to satisfy runbook stock levels Assisting unattended sites fulfil new starter and leaver requests for IT equipment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Dec 20, 2022
Contractor
EUC Support Engineer £200 a day Inside IR35 Woking 5 days a week 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Ensure excellent verbal and written communications are applied at all times. Ensure appropriate and up-to-date documentation is maintained at all times. Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Client Specific: Maintain operational documentation, to include runbooks and standard operating procedures. Resident onsite support services covering: Install, Move, Add/Change, De-Installation (IMACD) for typical end user computing activities. Windows and MAC PC Installation, replacements and laptop provisioning within the site the engineer is based at. Hardware break-fix by the engineer for out of warranty devices, using available spares and engagement of with third party suppliers where available in-country. Liaising with suppliers for any in warranty break-fix ticket. When a single part, or a whole unit swap is available to the Engineer, the ticket will be resolved by the Engineer Asset management activities, ensuring an accurate records are held in the central management database and that assets are effectively tracked and reported. Desk side software support - Providing remediation of application software, installation, removal, or configurations in-person, or using remote support tool. Hand & eyes support for the offshore Workplace services team as part of incident resolution or vendor visits. Tape handling, supporting with local back-up tape changes. Print services support, in relation to assisting with vendor repairs, consumables provision, commission/decommission and local troubleshooting with user print failures. Meeting and event support, preparing rooms with IT related equipment and troubleshooting functionality of devices. Logging tickets for vendor support and escorting vendors on site. IT stock management to maintain Customer owned replacement devices and parts in working order notifying the Customer of any devices that are needed to be added or scrapped as needed Build and distribution of IT stock between sites and maintaining centralised records. Assist with Non-Standard Service requests (NSSR) such as off one-off specialised software installations, or hardware configurations. Hardware Supported: Personal Computers and notebooks Apple Macs Printers at the local site Tablets, Thin Client devices and smartphones Touch panels Mobile device configuration (Android and iOS) Upgrading firmware and configuring handheld scanners at distribution locations Software Support includes: Operating Systems Windows and MAC OSX Office Suites Web browsers Project Management Tools Communication platform All line of business applications Remote Site Support includes: Use remote support tools provided by client Video and audio Microsoft Teams call support Remote stock management Shipping equipment between sites to satisfy runbook stock levels Assisting unattended sites fulfil new starter and leaver requests for IT equipment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Morson Talent are delighted to be working with our Client who are looking to recruit a Software Application Administrator to join their small team based at their offices in Bury St Edmunds. Project Overview:- To provide day to day support and administration in the Software Compliance Team, working closely with the Software Compliance Manager and manage the daily requirements to keep the Client compliant and supported with Software vendors. Duties will include, but will not be restricted to the following:- To provide support to the Software Compliance Manager in all areas of Software Compliance and Application Management. You will hold strong administration skills to assist in bringing and keeping documents and systems up to date to allow for the smooth transition into their working model. Updating of existing database with Software Application information using a variety of sources such as MS Intune , AD Groups and licence documents. Assist with the Management of requests for Software. Assist in tasks to update our Clients software catalogue. Assist with procurement of Software. Any other duties as and when required. Candidate Specification:- • 2+ years' experience working in an administration role within an IT Department • An accomplished individual with good administration and organisational skills • Demonstrable capability of working in a high performing environment. • Work under limited supervision and with high level of self-motivation. • A well-balanced individual, capable of interacting with all levels of internal customers. • A good communicator, able to empathise with customer issues. • Technically literate in the relevant specialist area(s). • Dedicated to the demands of providing reliable data to ensure we are compliant in all areas of software compliance. • Microsoft Office 365 skills especially Excel and experience of using other types of applications would be desirable. • Understanding of license terminology desirable but not essential. • Awareness of the use and deployment of IT systems and applications. Candidate Qualifications As a candidate it is desirable that you will be familiar with ITIL (Information Technology Infrastructure Library) and ITSM (Information Technology Service Management) Processes Familiarity with Service Now Notes: Hours of Work: Monday to Friday - 8.30am to 4.30pm Although the duration is up to 9 months , there is provision for longer term duration. Car Parking facilities This is a great opportunity to work for a well respected and National Client with lovely offices in Bury St Edmunds and a small but friendly team. For more information please either: Telephone in the first instance, the Leiston Morson Talent team on .
Dec 20, 2022
Seasonal
Morson Talent are delighted to be working with our Client who are looking to recruit a Software Application Administrator to join their small team based at their offices in Bury St Edmunds. Project Overview:- To provide day to day support and administration in the Software Compliance Team, working closely with the Software Compliance Manager and manage the daily requirements to keep the Client compliant and supported with Software vendors. Duties will include, but will not be restricted to the following:- To provide support to the Software Compliance Manager in all areas of Software Compliance and Application Management. You will hold strong administration skills to assist in bringing and keeping documents and systems up to date to allow for the smooth transition into their working model. Updating of existing database with Software Application information using a variety of sources such as MS Intune , AD Groups and licence documents. Assist with the Management of requests for Software. Assist in tasks to update our Clients software catalogue. Assist with procurement of Software. Any other duties as and when required. Candidate Specification:- • 2+ years' experience working in an administration role within an IT Department • An accomplished individual with good administration and organisational skills • Demonstrable capability of working in a high performing environment. • Work under limited supervision and with high level of self-motivation. • A well-balanced individual, capable of interacting with all levels of internal customers. • A good communicator, able to empathise with customer issues. • Technically literate in the relevant specialist area(s). • Dedicated to the demands of providing reliable data to ensure we are compliant in all areas of software compliance. • Microsoft Office 365 skills especially Excel and experience of using other types of applications would be desirable. • Understanding of license terminology desirable but not essential. • Awareness of the use and deployment of IT systems and applications. Candidate Qualifications As a candidate it is desirable that you will be familiar with ITIL (Information Technology Infrastructure Library) and ITSM (Information Technology Service Management) Processes Familiarity with Service Now Notes: Hours of Work: Monday to Friday - 8.30am to 4.30pm Although the duration is up to 9 months , there is provision for longer term duration. Car Parking facilities This is a great opportunity to work for a well respected and National Client with lovely offices in Bury St Edmunds and a small but friendly team. For more information please either: Telephone in the first instance, the Leiston Morson Talent team on .
EUC Team Lead £240 a day Inside IR35 5 days a week in Woking 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting. Providing a support network for your colleagues will be of great importance to make sure productivity and morale remains high and client sees a resilient and robust service. You will be responsible for: BAU Support which include but are not limited to the following: Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software and devices. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOS/Android). Assisting with all new Starters and Leaver accounts Ensure appropriate and up-to-date documentation is maintained at all times Operational Lead: Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Dec 19, 2022
Contractor
EUC Team Lead £240 a day Inside IR35 5 days a week in Woking 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting. Providing a support network for your colleagues will be of great importance to make sure productivity and morale remains high and client sees a resilient and robust service. You will be responsible for: BAU Support which include but are not limited to the following: Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software and devices. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOS/Android). Assisting with all new Starters and Leaver accounts Ensure appropriate and up-to-date documentation is maintained at all times Operational Lead: Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
SC Cleared Inside IR35 Hybrid - 2days on site in London/Milton Keynes/East Kilbride The Senior Data Insights Manager is responsible for: Overseeing the development and maintenance of Data Insights processes, policies, procedures. Overseeing curation of the ITSM Data Model, ensuring that data is of an appropriate quality, coherence and relevance. Supporting Product Teams to build Service Models which will feed into the wider Data Model. Providing SME support to Product Teams and ITSM Capabilities in using the Data Model for Data Insights and service reporting via best practices, tools and templates. Providing data analysis for quarterly strategic roadmaps and Policies, including the identification of sustainability improvement opportunities for inclusion within ITSM and IDD strategies and policies. Providing timely reports up to the Head of Service Insights and Improvement and other leadership via weekly governance forums or as required. Attending Sustainability meetings and submitting STAR reports within compliant timeframes. Supporting the Data Protection Officer through ensuring alignment to GDPR and other data protection standards, attending Security Forums to seek approvals as required. Identifying use cases and requirements from senior leadership to develop relevant management information. Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve the efficiency of IT Services. Candidates who secure a role that is considered specialist/technical, may be required to affiliate to the relevant specialist network, if not already a member. We are looking for someone with strong technical skills and a proven track record of leading Data Insights functions, who can demonstrate the skills outlined in the Lead Performance Analyst role-level, in particular: Communicating Analysis and Insight (relevant skill level: expert) Performance Measurement (relevant skill level: expert) User Centred Analysis (relevant skill level: expert) Understanding Constraints (relevant skill level: expert) A minimum of ITIL Foundation is required for this role. We are looking for someone who can also demonstrate the following behaviours outlined in the Civil Service Success Profile Behaviours, in particular: Behaviours - Seeing the Big Picture Behaviours - Making Effective Decisions Behaviours - Communicating and Influencing
Dec 19, 2022
Contractor
SC Cleared Inside IR35 Hybrid - 2days on site in London/Milton Keynes/East Kilbride The Senior Data Insights Manager is responsible for: Overseeing the development and maintenance of Data Insights processes, policies, procedures. Overseeing curation of the ITSM Data Model, ensuring that data is of an appropriate quality, coherence and relevance. Supporting Product Teams to build Service Models which will feed into the wider Data Model. Providing SME support to Product Teams and ITSM Capabilities in using the Data Model for Data Insights and service reporting via best practices, tools and templates. Providing data analysis for quarterly strategic roadmaps and Policies, including the identification of sustainability improvement opportunities for inclusion within ITSM and IDD strategies and policies. Providing timely reports up to the Head of Service Insights and Improvement and other leadership via weekly governance forums or as required. Attending Sustainability meetings and submitting STAR reports within compliant timeframes. Supporting the Data Protection Officer through ensuring alignment to GDPR and other data protection standards, attending Security Forums to seek approvals as required. Identifying use cases and requirements from senior leadership to develop relevant management information. Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve the efficiency of IT Services. Candidates who secure a role that is considered specialist/technical, may be required to affiliate to the relevant specialist network, if not already a member. We are looking for someone with strong technical skills and a proven track record of leading Data Insights functions, who can demonstrate the skills outlined in the Lead Performance Analyst role-level, in particular: Communicating Analysis and Insight (relevant skill level: expert) Performance Measurement (relevant skill level: expert) User Centred Analysis (relevant skill level: expert) Understanding Constraints (relevant skill level: expert) A minimum of ITIL Foundation is required for this role. We are looking for someone who can also demonstrate the following behaviours outlined in the Civil Service Success Profile Behaviours, in particular: Behaviours - Seeing the Big Picture Behaviours - Making Effective Decisions Behaviours - Communicating and Influencing
Enterprise Technology Specialist - Remote - £90k - £110k - Consultancy Pre-Sales | Solutions Architecture | Microsoft Technologies | Azure | Agile | Risk Salary: £90,000 - £110,000 Location: Remote Are you an experienced Technology Specialist, looking for a new challenge in your career? Do you have demonstrable experience in shaping, creating and selling world-class cloud solutions to clients? Have you previously defined the right transformation solutions, at the right price, with the appropriate levels of risk? Interested in working for a Microsoft Gold Partner Consultancy who support the development of your career? If so, I have a fantastic opportunity for you! I'm looking to speak with individuals who are capable of understanding the challenges faced by clients and recognise how to address them using Microsoft cloud services and technologies. You will be able to detail the single and multi-domain solutions for clients. You must be experienced in delivering transformational projects, that includes managed services and outsourcing. Key Responsibilities Drive the transformation required by clients by shaping the end to end solution, using the right technologies and delivery methods Ensure the appropriate risk profile, correct commercial construct and price point are provided for the client, shaping the correct business value Develop and deliver compelling propositions for clients Monitor competitor offerings to counter value propositions from rival companies Act as the key stakeholder in RFI and RFP responses where required Lead internal peer and external stakeholder reviews Keep up to date with new and emerging transformation approaches and methodologies The Ideal Candidate Excellent collaborator with willingness to share ideas and document best practice Proven ability to develop team members through training Excellent communicator and leadership skills with an ability to manage multiple projects Strong negotiation and analytical skills Desired experience: 10 years' experience in delivering transformational projects, including scope and managed services and outsourcing Minimum of 10 years' experience in utilising Microsoft cloud technologies, leading large scale solutions Vast experience with project delivery methodologies and client account delivery management Deep technology knowledge in one of the following: Applied Innovation (AppDev and Data & AI), Intelligent Cloud (Azure and IOT), Business Apps (D365 and Power Platform), Microsoft Cloud based Managed Services and Intelligent Workplace (Endpoint and M365) ITIL, Prince, SAFe or Microsoft Cloud Fundamentals certified If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details. Xpertise are acting as an employment agency and business
Dec 19, 2022
Full time
Enterprise Technology Specialist - Remote - £90k - £110k - Consultancy Pre-Sales | Solutions Architecture | Microsoft Technologies | Azure | Agile | Risk Salary: £90,000 - £110,000 Location: Remote Are you an experienced Technology Specialist, looking for a new challenge in your career? Do you have demonstrable experience in shaping, creating and selling world-class cloud solutions to clients? Have you previously defined the right transformation solutions, at the right price, with the appropriate levels of risk? Interested in working for a Microsoft Gold Partner Consultancy who support the development of your career? If so, I have a fantastic opportunity for you! I'm looking to speak with individuals who are capable of understanding the challenges faced by clients and recognise how to address them using Microsoft cloud services and technologies. You will be able to detail the single and multi-domain solutions for clients. You must be experienced in delivering transformational projects, that includes managed services and outsourcing. Key Responsibilities Drive the transformation required by clients by shaping the end to end solution, using the right technologies and delivery methods Ensure the appropriate risk profile, correct commercial construct and price point are provided for the client, shaping the correct business value Develop and deliver compelling propositions for clients Monitor competitor offerings to counter value propositions from rival companies Act as the key stakeholder in RFI and RFP responses where required Lead internal peer and external stakeholder reviews Keep up to date with new and emerging transformation approaches and methodologies The Ideal Candidate Excellent collaborator with willingness to share ideas and document best practice Proven ability to develop team members through training Excellent communicator and leadership skills with an ability to manage multiple projects Strong negotiation and analytical skills Desired experience: 10 years' experience in delivering transformational projects, including scope and managed services and outsourcing Minimum of 10 years' experience in utilising Microsoft cloud technologies, leading large scale solutions Vast experience with project delivery methodologies and client account delivery management Deep technology knowledge in one of the following: Applied Innovation (AppDev and Data & AI), Intelligent Cloud (Azure and IOT), Business Apps (D365 and Power Platform), Microsoft Cloud based Managed Services and Intelligent Workplace (Endpoint and M365) ITIL, Prince, SAFe or Microsoft Cloud Fundamentals certified If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details. Xpertise are acting as an employment agency and business